questions

[night cloak]

Have you even tried?

[odd bloom]

....

I'm not rich man

[night cloak]

Try it it will work

[odd bloom]

Show me proof first

[night cloak]

How come proof that issue is only happening on your device does not occur on ours so we try help your issue.

[odd bloom]

...

[night cloak]

How can i give proof I downloaded it from Play store
And only you are the one who face that
Downloading from website should work

That's the only way, you can go public restaurants such as starbucks, mcdonalds and ask for public wifi.

[odd bloom]

@night cloak pandemic

All shops closed

[night cloak]

Alright then there's no way, you need to use your data.

[odd bloom]

Where's the link thEn

[night cloak]

▫️ Mobile: Click on the channel name and select Pins located at the top.

[odd bloom]

Which one?

[night cloak]

1st one

[odd bloom]

15 January?

[night cloak]

https://www.pubgmobile.com/en/event/royalepass17/

use this

Ok

[odd bloom]

Is this pubg mobile lite?

[night cloak]

no

@odd bloom it takes about 643 mb when you Dowlnoad after opening the game you have to Download resources before entering game
Resources take about 700 mb

[odd bloom]

But it will said same thing?

[night cloak]

no

[odd bloom]

"you need wifi"

[night cloak]

no

[dusty valley]

Hlo bro anyone mod is there.?

[night cloak]

You can ask your Question here
Ps-I am not a Mod

[dusty valley]

Bro my acc got hacked bro pls hlp me bro

[night cloak]

Contact Customer service Ingame
This might Help you

[dusty valley]

Will that unlink immediaetly

.?

[night cloak]

no it will take some time

[dusty valley]

Some time or some days.??

[night cloak]

Days

[dusty valley]

Like.?

[night cloak]

Upto 60 days
It may get unlinked before that also

[dusty valley]

But untill then if the hacker does anything to my acc.?

[night cloak]

Hope it gets Unlinked soon

[wide cobalt]

You have accidentally changed server to an area.  Ping 999.  I want to return it to the server in Europe.  Such a mistake, because for the first time I hope that he will be returned to Europe.  If he is not returned to Europe within two days, and not before two months.  I apologize because I'll delete the game until then.  I was silent about all kinds of game errors.  And I didn't delete it when killed by a hacker in every game.  But a mistake like this, I hope it will be modified because the situation is intolerable.  It is meant to strive for everything for the user's convenience.Id : 5224712573

Wifi : 4G

Device : Samsung S8 Plus

Country : Palestine

Problem : I want to return to the server in Europe today, I do not want to wait 60 days

I haven't been able to play for three days because of the bad experience.  Please take it back to Europe.

[night cloak]

You have to wait till Cooldown end

[dusty valley]

Im feared bcoz in my acc i hv s15 cnq
M416 full max m249 lvl 3 mini lvl 3 and so many things 😫

[night cloak]

Hope it gets Unlinked soon

[dusty valley]

He changed my charcter name too 😫

[night cloak]

It is sad

[dusty valley]

Bro@night cloak no other process is there.?

[night cloak]

no just give them the details they ask

[austere crow]

Can i use gfx tools for pubgm??

[storm flume]

Use of unauthorized third-party software or methods, @austere crow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[austere crow]

Okay

[tidal adder]

Is this a support channel for real

[night cloak]

yes

[tidal adder]

Cause I am not getting my answer since yesterday

That’s pieces of ..

[night cloak]

What is your issue?

[austere crow]

[proper pulsar]

Hello . I have been take a band fourth time with out any reason and i back bronz so what i do ???
I hope too answers me and give me reason
You should know I Download the game from
app stor

[polar marsh]

@proper pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal adder]

I have been facing desynchronisation since season 16 always get knocked on the cover and I think my bullet power has been reduced I don’t how but I have to shoot enemy literally 20 bullets

Of aim

Akm even from 24 ms

I play on 88-120 ms

[night cloak]

you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[odd bloom]

@night cloak you try to clickbait me?

[night cloak]

What same Problem

[odd bloom]

.....

You said it will work

[night cloak]

It works for everyone

[odd bloom]

But not for me lol

.....

Clickbait

[night cloak]

?

[tawdry radish]

@polar marsh I really want this but the time is about to end please extend it's time for few days more

[night cloak]

You can suggest it in #old @tawdry radish

[tawdry radish]

Ok I'll suggest there

[stuck zinc]

why the support does not answer me, I was mistakenly denied access to the metro piano.

[onyx plover]

That’s be automatically and after experience date will be removed no one can save it for you.

[onyx plover]

They will be answering but you should be patient.

[stuck zinc]

I have already written everywhere and have written here more than once, it's been about 7 days

[onyx plover]

I know that’s role here be patient cuz you are not alone some player have a same issues , you should be patiently.

[nimble furnace]

hey i have been banned from pubg what can i do to get my old id back i spent alot of money

[polar marsh]

@nimble furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[covert jasper]

Hey Plz fix my issue

[night cloak]

what is it?

[covert jasper]

my uc has deducted without any reason

[night cloak]

You might have got an ingame mail about it

[covert jasper]

no nothing

[night cloak]

Where did you Buy UC from?

[ebon cargo]

Are the royal pass elite crates done

[covert jasper]

I have purchased 100 uc from bonus challenge but in that 60uc has deducted without any reason

[night cloak]

It will be back

[covert jasper]

no

plz some body help me

[night cloak]

It was not for you
You should contact customer service

[ebon cargo]

Oh ok good I just have to open 2 more for the achievement

Thank you @night cloak

[covert jasper]

i have contacted customer care but they are not replying

[night cloak]

They are the only one who can help you
wait for their reply

[covert jasper]

mm

when they will reply

[night cloak]

Please read Subpoint 5.4 in #faq

[covert jasper]

ok

see i have purchased 100 uc

but 60 uc has deducted without reason

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @covert jasper.

[covert jasper]

I have contacted but no reply

[night cloak]

Please read Subpoint 5.4 in #faq

[covert jasper]

ok

will they fix my issue or not

@storm flume Plz reply

[raw hollow]

Hello

@covert jasper contact me i can help u

I have same issue

[flint frost]

You have fix the server chang before and now the problem came again

[raw hollow]

@night cloak can u tell me what’s gonna happen to my account?

[night cloak]

From where did you buy UC?

[flint frost]

Please do something we are working hard for ranking and you guys steal sleep

[night cloak]

How did your sever change?

[raw hollow]

@night cloak app store!

[flint frost]

I creat a room to play with friends than i choose another server

But it changes in the whole game

Normally it's changed only on room without any effects on the previous selected server

[jade nest]

Read the pop up message.Its clearly mentioned what is going to happen

[flint frost]

Idid choose a server at the beginning of this session

[raw hollow]

@jade nest I didn’t understand what they mean by take some action?

[flint frost]

I already selected server but how com its changed

[raw hollow]

They will take off my skins?

[jade nest]

They will be removing the ucs from illegal topup.And they might remove the skins which you obtained from those ucs.

[raw hollow]

I top up and got m249 weapon and upgraded it so they might take it away?

[jade nest]

@flint frost You will have to wait for 60days cooldown period to change your server back.

[raw hollow]

But I didn’t use any illegal channels i charged using app store and i have the receipts

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw hollow.

[celest shadow]

You can contact the customer service for further information instead.

[raw hollow]

@celest shadow no they are not gonna do nothing! All i wanna know now will they take my M249 skins away? Or no

[flint frost]

@flint frost You will have to wait for 60days cooldown period to change your server back.
@jade nest no i don't

[celest shadow]

That is something we cannot help you with as we lack the information to do so, @raw hollow. The customer service will be able to.

[flint frost]

@flint frost You will have to wait for 60days cooldown period to change your server back.
@jade nest how could you speak as an pubg employee in pubg official discord

[raw hollow]

U can’t even answer my question with yes or no! So what is this chat for?

[jade nest]

Because you are crying here for server change and no one can help you here in that

[celest shadow]

There is no way other than waiting 60 days for your server selection cooldown to end, @flint frost. Please be careful next time.

[raw hollow]

@jade nest that’s so rude!

[celest shadow]

Let me remind you that none of us here are affliated with Tencent Games' customer service, and we are a community member just like you here, @flint frost. We only provide client-sided support, and no more than that. I hope you understand.

[raw hollow]

@celest shadow can u answer my question

[celest shadow]

Read this, @raw hollow.

[flint frost]

Let me remind you that none of us here are affliated with Tencent Games' customer service, and we are a community member just like you here, @flint frost. We only provide client-sided support, and no more than that. I hope you understand.
@celest shadow okay if you are community members why you are so sure about that they will never change it

[raw hollow]

@celest shadow i just need u to answer my question! I top-up and got the M249 skin and upgraded it.. so will they take it away or not! That’s my question!

[celest shadow]

Feel free to report your issue in #old including the information below:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[celest shadow]

I don't know the answer to your question. Sorry.

[flint frost]

Last session my friend had the same issue and pubg team solve it so please if you are not a pubg team or no one interest keeps your advise to your own self

[jade nest]

You should read this

[flint frost]

That's last season my friend

Im talking about now

[celest shadow]

Mention your issue clearly and how your server was switched to another in #old, @flint frost.

[raw hollow]

Then who can answer my question?

[celest shadow]

The customer service.

[flint frost]

Mention your issue clearly and how your server was switched to another in #old, @flint frost.
@celest shadow you ware saying that there i no hope hhhhhh

[raw hollow]

@celest shadow ok

[onyx plover]

60 days be patient , she gave you , your answer don't send unnecessary messages here .

[celest shadow]

Either you wait 60 days or report your issue in #old so that the developers can look into it, @flint frost.

[flint frost]

And again if you not an official pubg team don't speak your own thoughts

[celest shadow]

Very well, it's up to you then.

[onyx plover]

Used #chat

[flint frost]

Either you wait 60 days or report your issue in #old so that the developers can look into it, @flint frost.
@celest shadow you can say talk to pubg official without making yourself more than that you really are

[celest shadow]

You may move to a discussion channel, @flint frost: #chat or #pubg-mobile.

[storm flume]

Please avoid going off-topic, @flint frost @onyx plover. You may have unrelated conversations in #chat.

[hazy turret]

my pubg korean is not opening and showing server is under maintenance

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hazy turret.

[covert jasper]

2@storm flume plz reply me

[night cloak]

You were answered

[feral forge]

just wait patiently for their response. they are getting many request daily

[covert jasper]

i have lost my uc without reason

plz help me

[night cloak]

You were answered by A mod

Wait for their responce

[covert jasper]

will my uc will come or not

[tropic wharf]

Hi, i am getting parameter error 1 while linking phone number with my pubg global account? How can i solve it?

[night cloak]

Yes, if you respond to customer's service question correctly.

[covert jasper]

i have respond the customer care but they not replyed me

when they will reply

[night cloak]

Refer it subpoint 5.4 in #faq

Be patient.

[covert jasper]

ok

[jade nest]

Email/phone linking is still in beta phase.so there might be some issues.Try again later sometimes

[tropic wharf]

Dude, i have tried so many times .its been two weeks now and the response is still same

[jade nest]

As i already told Email/phone linking is still in beta phase.so there might be some issues.

[night cloak]

You can report the issue you face in #old so that developers can fix it @tropic wharf

[covert jasper]

@night cloak will the customer care will reply me within 24 hours

[night cloak]

cant tell they will
its upto them

[covert jasper]

ok

[granite lynx]

Where do i find crew icon??

Did they removed crew???

[night cloak]

Check pinned message of this channel

[granite lynx]

Oh thank you sir

I just joined after long time so didn't knew .

Have a good day ahead..

[night cloak]

same to you

[unique geyser]

My account was stolen, the account was recovered, but the account was disabled

My account mythic fashion I paid a lot of money and I want help

My account paid a lot of money. Plase need help need admin

I respect the company's decisions, but my account was stolen and the account was recovered, and the account is very expensive. A lot of money was paid.

Please look again please

[night cloak]

Click on the File claim and appeal against the ban

[unique geyser]

I did, but the answer does not satisfy me

[night cloak]

That is the only way to appeal against your ban

[unique geyser]

I paid a lot of money, brother. I want a solution from the officials

Plase

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unique geyser. Remember to read through #faq before asking questions in the support channels.

[night cloak]

none of us here are affliated with Tencent Games' customer service, and we are a community member just like you here.We only provide client-sided support, and no more than that. I hope you understand

[unique geyser]

Need ask

[night cloak]

filing a fair claim is the Only way

[unique geyser]

Are you employees of PUBG?

[night cloak]

none of us here are affliated with Tencent Games'

[unique geyser]

Yes, I want to raise a just call to Baji. I want justice

[unique geyser]

Ohh

@night cloak Is there hope for justice?

[night cloak]

Hope they hear you
any revoke the ban

[unique geyser]

Thanks brother

[quick wind]

hey

is any admin here can help me

please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quick wind. Remember to read through #faq before asking questions in the support channels.

[quick wind]

i make mistake and i change my server

can you fix that for me

please

[clear spindle]

You can change it back after 60 days.

[quick wind]

i know that

but i need to change that now

[clear spindle]

You cannot.

[quick wind]

well that is not helping at all

[clear spindle]

Well you should have created a guest account to test something.

[quick wind]

its to late for that now to tell me

[clear spindle]

You can use that in future.

[quick wind]

if you work at pubg mobile you should help with that dude

i dont need the future i need now

i can't play with idiot in middle east

[clear spindle]

Unfortunately we staffs don't work at Tencent Games.

[quick wind]

ok

who work there so i he can help me

[storm flume]

Please avoid going off-topic, @vagrant lagoon. You may have unrelated conversations in #chat.

[clear spindle]

No one can assist you with account related issues.

Only option is to wait.

[quick wind]

oh ok

wait for 2 month

hell no

[clear spindle]

Yeah. 🤷

[quick wind]

anyway thanks a lot

[clear spindle]

You're welcome.

[surreal loom]

Hello i need admin

[night cloak]

State your issue here please
ps-I am not an admin

@surreal loom

[cunning escarp]

Ant updates on anti aliasing problem

[night cloak]

No

[cunning escarp]

🤮

[surreal loom]

@night cloak i get banned 2 monthe for no reason . I wanna talk with someone

[polar marsh]

@surreal loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty crow]

Hi

[flat moat]

anyone can help me i cannot login

[fallow mason]

Please State Your issue

[gusty crow]

"I want to cancel only the email, I want to replace it with the assistant please."

[fallow mason]

Is your account linked to some thing

[flat moat]

yes

Link via mail

[fallow mason]

Did u link anything other than email

[fallow mason]

You cant unlink email.

[flat moat]

twitter but i don't remember it i always login via the mail

[fallow mason]

Try re-installing the game.

[flat moat]

i try to login in different pc it gives me the same even in the phone

[fallow mason]

Then please contact via in game customer service

[gusty crow]

I don't know how to talk to technical support.

[flat moat]

how i can contact them if i can't log in

[gusty crow]

I want the way to change.

[abstract anvil]

If my account is connected to a Gmail account, can i change the Gmail for a new one?

[fallow mason]

Create a new account and try to contact

[night cloak]

Here

[fallow mason]

Nope . its cannot be changed

[abstract anvil]

Rip, aight. Thanks!

[fallow mason]

Your Welcome

[celest shadow]

E-mail or Google Play Games?

[abstract anvil]

Google Play Games

[quaint aurora]

Hi guys iam have a problem when I wanna to buy a uc from Itunes its said unable to buy

[fallow mason]

Try to buy from in game

[kind tapir]

I need help. Accidentally switched to krjp server

Need to be on North America 🇺🇸

[fallow mason]

Unfortunately you cant change server before 60 Days

[kind tapir]

The game is unplayable

Same as saying I just got banned for 60 days

[quaint aurora]

@fallow mason I do it

[night cloak]

There is no other way

You have to wait

@kind tapir

[kind tapir]

Ping spikes are crazy

[quaint aurora]

But its say unable to buy

[kind tapir]

😩

[quaint aurora]

Any account buy easy but my account no

[fallow mason]

Can u provide a screenshot

[quaint aurora]

K

[raw hollow]

@fallow mason why i got banned?

[polar marsh]

@raw hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quaint aurora]

@fallow mason

[zealous turret]

@raw hollow Looks like you bought uc from a untrusted source

[quaint aurora]

And its say unable to buy due to the security risk

[night cloak]

Buy UC from ingame or use Midasbuy @quaint aurora

[hazy cargo]

So @night cloak did we get trolled here or what? I’m one of a number of people I saw at the time with the issue of forced server selection after having taken part in custom rooms, is it gonna get fixed or?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

Refer to the bot message above, @night cloak.

Yes. @night cloak

Kindly refrain from repeating.

[night cloak]

I have been ban and i have'nt playing with gfx tool i play in iphone 7 with out gfx tool my name is X yousef X plz pubg mobile i want to play pubg

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish hollow]

Hi

[night cloak]

Hi how can I help you @lavish hollow?

[solid heath]

What happened to PMGC and when will it start

[potent owl]

hackers are back

with same spectator hack

[night cloak]

You can report them in this link http://cheater-report.pubgm.cc/

[potent owl]

I do ig

but the problem is that the anticheat is insufficient

so tencent do something please and good day^^

[fallow mason]

Report here too with evidence #cheater-reports

[potent owl]

ok I will do

[naive galleon]

I was recently purchased iphone XR previously I was using Android phone. If I play pubg in both the device my account will ban??

[jade nest]

If you keep switching your devices in mid game then you might get blocked with a message data connection error.
So it is recommended not to switch your devices in mid game

[naive galleon]

Ok thanks. After login out can I use?

[jade nest]

Yes,you can.Just make sure you don't switch in mid game.

[orchid pawn]

The E-mail
can be unlink ?

[night cloak]

no

[orchid pawn]

Ok
my Googla Play link

was hacked

And the hacked log in to the account

what can i do

[night cloak]

google play can be unlinked

[orchid pawn]

i know but the hacked stay log in

and cancle the unlink

[jade nest]

Do you still have access to your google play games account which was linked to pubgm?

[orchid pawn]

@jade nest no

[jade nest]

Contact in-game customer support for further assistance@orchid pawn

[fiery echo]

I did both

[orchid pawn]

i try but only bot replay me

[night cloak]

Answer it correctly

[orchid pawn]

and what about
if the hacked play with hack he can banned my account !

[jade nest]

Make sure to login in your account.And prevent the hacker from playing.Till then kindly contact the customer support.They can only help you with account related issues

[inner temple]

best screen recorder for Android?

[jade nest]

Google it

[inner temple]

Do it for me

[night cloak]

You can ask it in #chat If you are looking for PUBG you can ask it in #pubg-mobile

[inner temple]

oh I thought this was meant for support

[night cloak]

We provide support for PUBG Mobile Game related issues

[inner temple]

okay I'll rephrase, why is it that whenever I'm done recording screen in pubgm I can't hear my conversation with the other players.

?

[jade nest]

What version Android are you using?

[inner temple]

Android 9 and 10 same issue

[jade nest]

#pubg-mobile come in here i will answer@inner temple

[night cloak]

That is your screen recorder's Problem not PUBG's and internal voice can only be recorded on devices android 10 or above @inner temple

[inner temple]

Thank you.

I'll confirm this.

[night cloak]

I did not see someone replying to your question, yes third party tools for pubgm is illegal you can get banned.

[jovial vapor]

Is kr version under maintenance?

[night cloak]

we only provide community support for PUBG mobile global english version

[jovial vapor]

Then from where can i get information regarding kr version

[night cloak]

Their customer service

[boreal onyx]

سلام عليكم تم سرقة حسابي اتمنى تساعدوني

[storm flume]

Please do not use languages other than English, @boreal onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[boreal onyx]

I need help, my account has been stolen and the link has been disconnected from it and so far I have even got a way to contact you 5226150094

[night cloak]

Contact Customer service

[boreal onyx]

Where i can find it?

[jade nest]

#faq 5.3

[boreal onyx]

I contact with tham many times

[night cloak]

only They can help you

[rigid narwhal]

Hello, I live in Russia, and I play on the server Korea and Japan, how do I switch to the server Europe and not wait 60 days

[night cloak]

You have to wait 60 days no other ways

[steady sequoia]

when are these people gonna fix the HDR issue??!

[fallow mason]

By next Update.

[rigid narwhal]

This didn't happen before, and I didn't wait 60 days, if I knew I wouldn't have switched

[steady sequoia]

and when is that? next year? its almost a week and still no update

[night cloak]

No other ways

[ember drift]

Why i am getting this error tochange my region

[night cloak]

Kr version?

[ember drift]

No global version

[night cloak]

You can report it in #old

[ember drift]

I can change my other account but this account can't be changed

[rigid narwhal]

how do I contact the developers?

[night cloak]

Customer service
But they dont accept server change requests

[fallow mason]

Next Version of the Game.

[rigid narwhal]

But still, I want to try

[hazy cargo]

Customer service is a scripted FAQ loop there is no support.

[night cloak]

You can try then

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @rigid narwhal.

[night cloak]

if you answer the auto responder correctly it will guide you to a staff that handles it

[hazy cargo]

@night cloak can u plz scroll up a page or two to my last message to you.

[hazy cargo]

I’ve tried it 100 times it’s never been anything but a loop.

[rigid narwhal]

and if you write to the developers by email, will they respond?

[hazy cargo]

From my experiences you get automated email responses back saying they are KR version support and they request more information, you provide the information and this goes on in an automated loop as well.

[night cloak]

E-Mail Is for General enquires Customer service is better
Still they wont accept Server change request

[granite pine]

hey , anybody help

[night cloak]

yes?

[hazy cargo]

Bro can you please go back a few pages and respond the the query I directed to you an hour ago.

[rigid narwhal]

I wanted to ask, and where do I write to have a better chance to change the server? if it works out

[hazy cargo]

Two hours.

[granite pine]

hey , can i link the pubgm global account and the pubgm korean account in the same google account ?

[night cloak]

I saw it

[rigid narwhal]

I use a translator to communicate with you😅

[sick shale]

No where, You should wait for the cooldown period to be over

[sick shale]

Yes

[rigid narwhal]

it's just that there was no ban on changing the server before, and I didn't know that I would have to wait a damn 60 days, you have to understand. Previously, when I switched the server, I did not have to wait 60 days.

[night cloak]

I did'nt do anything

Im not using gfx

Not promoting

Bro

[sick shale]

You should've read the notice before confirming the server change, Be careful next time.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[rigid narwhal]

ohhh f....

[rigid narwhal]

I have a very stupid internet on another server, I can't play on another server, it's very difficult

[hazy bone]

Hi

My account has been hacked and linked to Twitter, and I have not linked Twitter, and now the hacker is entering my account please help.

[night cloak]

Contact Customer service ingame

[hazy bone]

and?

[night cloak]

Tell them your issue

[hazy cargo]

Lol you’re not even a mod. In here talking bout contact customer service, being one of their mouthpiece puppets, who even are you. Just some clown that thinks he’s important lol.

[night cloak]

feel free to ask the mod your issue and wait for their answer

[hazy bone]

What does the first receipt after June 2019 mean, is it in the same month or August?

@night cloak

؟

[night cloak]

You have to send them a receipt of your last Ingame purchase after june 2019

[languid viper]

Hello guys

I need help here

[night cloak]

state your issue

@languid viper

[hazy bone]

@night cloak

Does it mean in the same month or the following?

[night cloak]

after june

following

[hazy bone]

August ?@night cloak

[night cloak]

july

[languid viper]

There a 2 players teaming and he killed me and muynuse my rank

[night cloak]

It is better to report ingame

[hazy cargo]

@lime juniper

Bro someone posted a screen of one of your messages about server selection.

I’ve tried every available Avenue to get assistance I just need someone who isn’t a bot script and who actually knows to tell me what’s the deal.

I played some custom rooms, and my match server was changed.

I didn’t request it, I didn’t get notification or confirmation.

Surely there has to be support for this somewhere.

[languid viper]

I report

Please ban him he muynuse me

[night cloak]

if it is verified they are cheating they will be punished

[storm flume]

Hello, @languid viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[languid viper]

I send a clip

[languid viper]

That

[celest shadow]

Please report your issue in #old, and include your in-game user identification.

You should report those players in the game, @languid viper.

[languid viper]

I did but he's not getting band

[celest shadow]

You will need to be patient, @languid viper.

[languid viper]

Okay

[polar marsh]

@ruby steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat terrace]

Dear Sir/Madam

I just changed my server location accidently from Europe to Middle east .I played Pubg mobile for 2 years and this was a big mistake that you made for not to be able change server for 60 days.
So I appreciate you if you could change my server to Europe.
I’m going to play pubg for this season and I want your support and your Help.
My nickname:Mhd76
My twitter account:[e-mail]
Best regards

[night cloak]

You have to wait for the 60 days cooldown to end @flat terrace

[flat terrace]

But some of my friend chat with pubg and they changed it

[night cloak]

it was before 1st december

[flat terrace]

Is there anyway that i can chat with pubg support?

[night cloak]

Customer service

[flat terrace]

No one answer me there

Its just a bot answer my questions

[night cloak]

Can someone download files to play at 90fps?

Or smoothly

No tampering with files can give you a ban

K thx

[mighty lava]

Is there a Community Match today?

[night cloak]

no

[mighty lava]

Oh

[feral forge]

Saturdays (Asia):

▫️ 13:00 UTC
▫️ 14:00 UTC
this?

[mighty lava]

Yeah

[feral forge]

now its 11:24am UTC

[night cloak]

Matches in #events will begin from february 5th

[mighty lava]

Ya

[night cloak]

If i open scope in the final cirlce on a sniper my game freezes and crashes. I have reinstallled the game but it still happens

[mighty lava]

Ohhhhhhh

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[gritty nova]

Guys, my account was stolen and I have this person's login and password. Tech support does not seem to respond to my questions and complaints. He linked his mail to my account. What to do if technical support does not offer any help and nothing is done for this

that is, you want to say that I gave the account to someone?

[night cloak]

no

[clear spindle]

Just contact the in game customer service, they'll help you with the issue.

[gritty nova]

technical support does not react to my complaints. I go to my account and they change it all the time. removed asekh friends from the account. and most importantly. I was thrown into VK by the login and password of the mail of the person who linked his name to my account.

[night cloak]

Try like this

[gritty nova]

they have not helped me since November !!!! what to expect from them? I created an account in the second season, I don't remember the date and month of creation. Well, you must admit that not everyone remembers this. There are statements from Google mail that I made purchases for real money in 2020. And still nothing is being done !!!

[lyric minnow]

Hello there hope you all doing great i just took my friends account he gave to me but his main server is asia because he lives in asia and i live in europe is there any solution or way to change the main server from asia to europe before that 60 days period ?

[night cloak]

Hello, I cannot login. In fact my account was linked with my Twitter acc. However, my Twitter acc has been blocked.. 😦 anyways, I’ve linked my pubg acc with my email address but I don’t receive any mails from the game so I’m unable to change my password bc I don’t remember it!

[gritty nova]

I did the same thing, but I still didn't get it! a stranger has been playing on my account for 3 months. And those support did nothing outrageous

[storm cape]

One message removed from a suspended account.

[clear spindle]

@storm cape report it in #cheater-reports by following the pinned message in there.

[clear spindle]

Try logging in after a day or two, also contact twitter.

[night cloak]

@night cloak Twitter has blocked my acc bc I put the wrong bday year by mistake 😭 so they ask me for my passeport? Isn’t it too much?

[clear spindle]

Contacting them is the only option, try again in there.

[gritty nova]

@night cloak What do i do? why tech support has been ignoring me for 3 months.

[night cloak]

open a new ticket and state your issue again

[onyx briar]

got stuck

what do i do

[lyric minnow]

@night cloak can u please answer me

[onyx briar]

what do i do im stuck inside

[night cloak]

Trading or giving your account to someone else is against the TOS of PUBG and you cant change server before cooldown end

[gritty nova]

@night cloak and how many months should I continue to do this? until something changes? Nothing has changed in three months. I don't think that now, something will change (((((

[night cloak]

try again and see make sure you give correct details

[worn isle]

Hello is there anyone here staff from tencent?

[night cloak]

no

if you have any question you can ask it here

[onyx briar]

what do i do to get unstuckk

bruhhh

[storm flume]

Hello, @onyx briar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[worn isle]

Ok I got banned for 1 day for no particular reason and i hope someone could help me

[polar marsh]

@worn isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx briar]

bruh that doesnt help

i wana get unstuck right now

get out of here

HOW

[thorny osprey]

can anyone help me? i am getting temporary ban. "we have terminated your connection because of data error with your client". i don't know what is the reason behind it 😦

[onyx briar]

Can anyone help me get unstuckkk form this place

[odd plume]

[clear spindle]

Post it in #media and ask someone about that in #pubg-mobile.
||you can leave the match ||

[night cloak]

where can i see when i created my account

[onyx briar]

leaving the match makes my loadout 0 bruh

i cant even suicide

[clear spindle]

You can check it in the linked social media account settings.

[onyx briar]

tf do i even do with the flare in a tunnel

rip me

[jade nest]

Avoid going in the area of the map which has bugs and report it in #old

[night cloak]

How ? Facebook ,is like from first season bro

[night cloak]

open settings of facebook go to apps and websites you can find it there

[night cloak]

Thk you i will try❤️

[willow mirage]

Is it illegal to top up through Codashop?

[night cloak]

only Midas buy and ingame Purchase are recommended

[willow mirage]

Ok, Thanks you for feedback.

I'm just 14 and I don't own credit card.

[night cloak]

Will i get banned if i use gfx tool for increasing fps?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cursive oxide]

Hello, my name is GCCxSNAEDY, I know in the game 5239920638, my account was banned in the game for a week (7) days, my account was blocked for this period and I did not make a mistake, and I did not use any third-party program, or any unethical matter within the game, and I was banned from By mistake and I hope to restore my account to work again.

[polar marsh]

@cursive oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

You can report it to in game Customer Service

[fair haven]

I had mistakenlychanged my server to north America and now I am unable to change it to Asia plz help😫

[night cloak]

You have to wait 60 days

[fair haven]

😭😭😭 Can't do anything??

[night cloak]

sadly no

[fast perch]

Hey, i have sent serveral emails to you guys without any respond

You have deducted over 10k uc from me... without any explenation...

[night cloak]

Email is for general enquiries use customer service

@fast perch from where did you purchase UC from?

[fast perch]

App store

With visa

[night cloak]

Contact Customer service Ingame

[fast perch]

Thanks i will do that 🙂

Via report ?

[night cloak]

no

[fast perch]

Thanks

Do you know how long it takes to be connected to an expert ?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @fast perch.

[fast perch]

Thx

[worldly ruin]

What's wrong with my game?

Am having the latest version still it says

[sick shale]

You should contact customer service to solve this issue, @worldly ruin.

[worldly ruin]

How mate?

I use to live in india

As u know it's ban

What the??

Is my I'd I'd baan for no reason 🤷🏻

Look at this background..Our current in game version

[night cloak]

Can I play with my friend, who has the north america server and I have europe?

[night cloak]

yes

Will I got a bann for this?

[night cloak]

no

When will devs fix the anti-aliasing bug?

[sick shale]

Newer version login issues can be only solved by customer service in-game and we can't help you with that.

[worldly ruin]

Ohk F9 let me try

[sick shale]

No ETA, Hopefully soon!

[night cloak]

@sick shale sir can you join duo vc urgent

[sick shale]

State your issue here

[night cloak]

@sick shale sir please join once

@sick shale please join duo vc once then I will mention here

[lone jewel]

5266701532
WIFI
SAMSUNG A315F/DS
Ukraine

Hi to all!!! Graphics ironing does not work !!!

[fallow mason]

please report at #old

[hasty inlet]

Hi
Someone hacked my account and unbinded Facebook and Gmail. Note that he reported my Facebook account and it was deleted by a company and I could not retrieve it and technical support did not help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hasty inlet.

[hasty inlet]

I contacted but got nothing

please help me

[sick shale]

Only customer service can help with account related issues, However, If you don't have access to your game account then PUBG MOBILE is unable to assist you (Refer to subpoint 2.8 for further information). Don't repeat questions please as we (Moderators) are not affiliated with the customer support in-game and are unable to help with account related issues.

[golden flame]

Some one hack my pubg account through third link email please help me tou remove it I am very very sick for this!!

I have two social links in my account of pubg

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @golden flame.

[stuck spade]

My PUBG account got hacked

And they sold it afterwards

[golden flame]

They didn't do any thing I don't wan't it late so please do it faster please remove that third link

[brazen birch]

When the PMGC Day 2 begin?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stuck spade.

[clear spindle]

@brazen birch https://twitter.com/EsportsPUBGM/status/1352933485720317954?s=20

[golden flame]

I am contacting here because they take all proof's from me but they didn't do any thing I am very poor but I send my all pocket money on my pubg account please help me tou remove it faster I am very sick for this.Again and again that guy login my account when I am playing match with my friends literally I started crying for my account please secure my account please I am really very sick!!😭

[chilly briar]

I get matched with different server teammates which causes drop in ping. But my frds don’t face this issue. How to solve this?

[golden flame]

@clear spindle please help me dude I am really very sick for my pubg account

[fallow mason]

Try changing Network connection

[clear spindle]

We Discord staffs cannot help you with account related issues, Please contact the in game customer service.

[golden flame]

They also did not help me!!

[clear spindle]

Refer this and wait patiently for their response.

[silent yoke]

Just got the runic update,how do I start using the runic power

[night cloak]

I got 7 day ban with no reason i need help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silent yoke]

Just got the runic update,how do I start using the runic power?

[clear spindle]

Choose the map Erangel in map selection to experience that, @silent yoke.

It has been mentioned in patch notes, link can be found in #news or the official website.

[unkempt kestrel]

I got banned for 2month for using 3rd party app which i never used .
I didnt used any VPN or any other app rolling_eyes.
Please solve this bug.
And my some friend got 30min ban for same reason 3rd party app.
Then why did i got ban for 2months
Character id :- 589688972

[polar marsh]

@unkempt kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lone jewel]

Help me please i have ironing not working in schedule

what should I do ???

[night cloak]

Hi I have a problem can you help

[minor dome]

Hi pubg

[night cloak]

Someone hacked my account and I no longer have access to it. Please help. I have proof that it is my account.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[opal yew]

I'm having problem with my grafics settings

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @minor dome. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @opal yew. Remember to read through #faq before asking questions in the support channels.

[jade nest]

Anti aliasing?

[lone jewel]

Can someone help me, is it all useless to write ???!

[opal yew]

@jade nest no I selected hdr but grafics is not changing

[minor dome]

‏Hey PUBG Mobile support team , My account in the game was blocked without warning. For no reason I did not violate the terms and conditions of the game. I hope my account will be returned and removed from it.  please un banned my account I didn't break your rules . Request and wait for your response anxiously .

‏ID : (5360671025)

‏EMIL : [e-mail]

[polar marsh]

@minor dome:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Report it in #old, @opal yew.

What exactly is the issue, @lone jewel ??

[lone jewel]

@clear spindle I don't have anti-aliasing graphics

[minor marsh]

Plz fix the bot error when bot shoot I died with 2 shoot🥲

[clear spindle]

#old @minor marsh.

It's has been disabled for now, @lone jewel.

[minor marsh]

Ok thanks

[clear spindle]

You're welcome.

[lone jewel]

@clear spindle Why?

[clear spindle]

#news message

[opal yew]

@minor marsh thats not bot, noob

[stuck spade]

@clear spindle

What should i do if my account got sold?

I lost everything

I have proof that it's stolen and sol

-d

my discord server got proof

[clear spindle]

You should contact in-game customer service and the social media platform.

[stuck spade]

i did

they ask for a screenshot

but i cant add one

i cant message them via twitter

[minor marsh]

No it is bottttttt

[opal yew]

@minor marsh hehe ik..

[fleet dove]

I am facing this issue in logging in third email password reset “ parameter error 2123 “

[jade nest]

Upload the image on imgur and share the link with them

[stuck spade]

what link?

[jade nest]

Your screenshots link

[opal yew]

@stuck spade the file link in imgur server

[minor marsh]

Who know what time pubg mobile 1.3.0 update come? 🥲

[lone jewel]

Who should I contact regarding graphics ?????

[stuck spade]

You know the imgur of them?

[jade nest]

No ETA

[fleet dove]

Can anyone tell me solution please ?

[stuck spade]

My discord server is trying to cantact the hacker but he doesn't give information

[upbeat moon]

@jade nest can you respond on dm please 💓

[cunning escarp]

👀

[stuck spade]

I don't get what you mean with imgur server

[stuck spade]

what server

fam he stole my account and is proud about that

and i cant do anything :/

[opal yew]

@stuck spade bruh, contact customer service

[stuck spade]

i did they ask for a screenshot and i cant add one

[stuck spade]

there is no thing to add a picture

[opal yew]

@stuck spade upload the screenshot in IMGUR and then give them the link

[stuck spade]

do i need specific #?

[clear spindle]

Upload your screenshots on https://imgur.com and paste the link in there.

[jade nest]

@stuck spade Upload your screenshots on imgur.Copy the link of that screenshot and send the link in customer service message

[fleet dove]

How to fix this

[stuck spade]

yea ill try it

[night cloak]

<@&639889499718942720> please let us know if we joined custom rooms without knowing their server but they making deferent server what can we do? When our server changed to another server with high ping.

[clear spindle]

Try after a few hours @fleet dove and also report it in #old.

@night cloak please report it in #old with your in-game user name.

[lone jewel]

Who should I contact regarding graphics ????

[clear spindle]

You have been answered. @lone jewel

#news message

[mental lodge]

Please help

I got banned twice because i got hacked, but after the first one i logged in the same method i am trying now, but when i log in i get character creation, with a code in the name, why is it not just openening my own character, and if i press create will my own character be lost, or wil it just recover my account?

[night cloak]

I paid on my account 5,000 euros and more, and now I cannot access the account after it was hacked. I ask for help from the support mail. He sends me here. I ask for help. From here they send me to the support mail. The company PUBG we are not stupid.

[storm willow]

#old @night cloak

[night cloak]

If youre on the same team is it allowed to exchange/ trade items?

Im talking about metro royale

[wintry turret]

Hello

I created a costum room for a few friends and accidentally selected North America server and started the match. Now my main server is North America and I cannot change it within 59 days. Please provide me a solution or if possible change the server to Europe. Europe is my main server. The ping in other server is disastrous and I cannot have a good performance.

My ingame ID 544189599

[fallow mason]

Unfortunately you cant change server before 60 Days @wintry turret

[fallow mason]

yes

[wintry turret]

Where can I refer an email or sometht

Something

[night cloak]

Good then. A whole server with 2k members aint going to get banned then.

[fallow mason]

Do you want to link email ?

[onyx dagger]

May I know what is the issue, @wintry turret?

[wintry turret]

@onyx dagger

But why is this bug when creating rooms

You should fix it

What if I want to rank up in solos or complete achievement

Why would I have to play on a server where my ping goes 300 instead of 40

[celest shadow]

Please report your issue in #old.

Do not advertise here, @safe root.

[safe root]

@celest shadow u know hindi

[storm flume]

Please avoid going off-topic, @safe root. You may have unrelated conversations in #chat.

[digital minnow]

hello there is a korean discord server for pubgm? (I also accept unofficial servers)

[onyx dagger]

No. @digital minnow

[digital minnow]

Okay

[onyx dagger]

Alright then.

[lime nexus]

Its been more than a month and still there is no response from in game support. It seems like that covid has only effected oubg support 🙃

[fallow mason]

Please be patient . You will get a response

[lime nexus]

Hope so ... I have been waiting to get hackers account unlink from my pubg so that i can buy royal pass ... But dont know when this gonna happen

It might take another month the way they are doing things 🙃

[fallow mason]

Dont worry your problem will be fixed

[lime nexus]

Fingers crossed 🙂

[night cloak]

so i got banned for 3 days can anyone tell me why? this is the second time ive been banned nd it say bc my pubg version is cracked nd tell me to download off the app store when thats what i originally downloaded it from

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet drum]

how can I change my email I’m linked with

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @scarlet drum.

Please refer to subpoint 5.4 in #faq for further information, @lime nexus.

[winged abyss]

Hello help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winged abyss. Remember to read through #faq before asking questions in the support channels.

[hollow ermine]

hello some one has add another social midea account on my game account and i cant remove him cus he wanna take it from me can you help me pleas

[novel solstice]

my account has been stolen from a month and you say to me call in game support i did and i send everything they ask for and no help until now they just say this and not coming back to me with anything this the second time and it's month right now please someone help !

i have records from season 4 and stream with the account and Receipt for purchase everything proof it's my account and i didn't get any help why that ?!

please if anyone can seriously help me cause i didn't find any support here how that if this happen in any other game i will get my account back in less than 72 hours how come this big game didn't have any support in this situation !

[crimson steppe]

Same problem with me ..
I accidentally changed my server from Asia to KRJP Because I didn't read the latest updates.

I ask you to help me on this issue as I am unable to play on the KRJP server because the ping is very high which will lead to a bad gaming experience. I would never have chosen the KRJP option if I had known the latest updates. Please help as soon as possible because at this time I can't play on the KRJP server, I have been waiting for 31 days.

i hope your help will be soon. thank you

ID: 5590108093
Device: Computer
Net: WLAN
Country: Indonesia
Server Now: KRJP

[fallow mason]

Contact in game customer service

[scarlet drum]

How do I find that information out ?

[fallow mason]

Unfortunately you cant change server before 60 Days

[crimson steppe]

please help me?

[fallow mason]

You have to wait till 60 Days , there is no ther way

[scarlet drum]

What about my question 🙋‍♂️

[fallow mason]

Actually i didnt get your question

[crimson steppe]

i can't play with Server now but ping higher

[scarlet drum]

all good, my question is how can I find out my registration date of my account ( last message in the photo ) @fallow mason

[fallow mason]

You cant do anything now its fixed

[scarlet drum]

Dude you just gotta wait @crimson steppe same happen with me I’ve got 34 days left

[novel solstice]

i didn't know why this he's threating me if i didn't give him twitter he will b#@ 1-0 Y the account and they didn't help my friend account in valorant was stolen and he get it back in 48 hours !

[scarlet drum]

okay ?

[crimson steppe]

I started the random team for a very long time and waited up to 6.7 minutes.

[radiant flicker]

I want to change server

[scarlet drum]

Oh @novel solstice r you saying @crimson steppe is threatening you for your Twitter lmaoo

[fallow mason]

i think its the date u started pubg

[novel solstice]

no the one who's stole my account

[scarlet drum]

yeah I know that but how can I find out my exact date ( I’ve played since season 2 )

[crimson steppe]

yeah I know that but how can I find out my exact date ( I’ve played since season 14 )

[scarlet drum]

@crimson steppe irrelevant

[flint frost]

Please solve server change in room

[crimson steppe]

i don't understand?

[fallow mason]

Its according to who creates room

[scarlet drum]

didn’t have to @ me was pointless @crimson steppe

[flint frost]

All the players are already chosen there server but when they play custom room the ranking server change

[fallow mason]

Please report it here #old

[flint frost]

Please fix the problem of change server without any warning

[fallow mason]

@scarlet drum which way u linked your account ?

[fallow mason]

read above message.

[crimson steppe]

why i not chat in #old

[flint frost]

Please report it here #old
@fallow mason I'm ignoring you frindo

Pubg team please fix the problem of change server

[scarlet drum]

I’m linked from email and Twitter and my email got hacked so trying to unlink it

[ionic lance]

We Want More Achievements Mission or Bring back ZombieS,Arctic & blue Zone Modes To Complete Our Achievement points to Achieve Unique Destiny.

I Just Need 90 Points To Get Unique Destiny

[jade nest]

Do you remember with what Social Media account you created your pubgm account in the beginning?

[fallow mason]

what ?

[flint frost]

Pubg mobile team please fix our main problem

[jade nest]

#old

[fallow mason]

email cannot be unlinked

[flint frost]

Most of pubg users are facing the server chang problems

[scarlet drum]

@jade nest my Twitter has been linked ever since s3 but created on a quest account

[flint frost]

Most of pubg users are facing the server chang problems

Please fix it pubg hhhhhh

[jade nest]

Didn't you link the social media on that very day?

[jade nest]

Didn't you link the social media on that very day?

[scarlet drum]

nope didn’t know much about linking accounts till my friend told me to have a secured account @jade nest

I’ve got this but I’m pretty sure it’s not much help

[jade nest]

You can give the exact date on which you linked your social media in your account to the customer support.That would be the one on which you started playing pubgm.@scarlet drum

[scarlet drum]

thanks, sorry for being annoying , but how do I find that out ?

[jade nest]

Let me create a ss and show you the steps.Give me a min or two

[crimson steppe]

why can't I report to #old ?

[scarlet drum]

Thanks oh so much

[crimson steppe]

please follow up fix problem my account?

[fallow mason]

@crimson steppe You can type your feedbacks there

[crimson steppe]

do you can fix my problems?

[feral forge]

u can give it as a suggestion. but right now your problem can not be fixed. you will have to wait for the cooldown to end

[jade nest]

@scarlet drum Sorry can't provide ss but follow this
Login into Twitter-->Account-->Apps and Sessions-->Connected Apps.
You will see pubgm there.Then click on that and you can find the details when you linked your account.Give that exact date to the customer support

[feral forge]

you can change your server after 29days. as you mentioned

[crimson steppe]

do I have to wait 29 more days?
for me it's a very long time, I really hope and
very very much asking for help from the pubg mobile team.

[feral forge]

yes. right now there’s no other way. sorry for the inconvenience

[scarlet drum]

thanks sooooo much

[jade nest]

You are welcome

[crimson steppe]

please please please please help very much
I made the mistake of not knowing the latest update, If I knew there was
updates about switching to a server have to wait 60 days,
I won't do that won't do that.
so what should i do to be helped

[tight pewter]

Hello, why do I not have the button to change the country or region?

[jade nest]

The system detected that your account was made in one of the EEA regions therefore there is no option to change your region in your account due to european laws

[feral forge]

let me repeat. right now the only way is to wait till the cooldown ends and there’s no other option.

[tight pewter]

Well, how do I show this option?

[jade nest]

You can't

[tight pewter]

why

[jade nest]

European laws@tight pewter

[tight pewter]

I want to show this option to activate Bonus Challenge functions

I am in the external continent of Asia, Europe by mistake

[onyx dagger]

You may play Bonus Challenge when it is back in your region.

[jade nest]

Make a new account outside EEA region.If you want Change region option.You can't to do anything on your current account.It can't be reverted

[river peak]

Hi. After update F Key doesnt work on emulator. any help ?

[tight pewter]

And why is customer service unable to add this option to my account?

[storm flume]

You can now access #emulator-chat and #emulator-support, @river peak. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Kindly move to #emulator-support, @river peak.

[onyx dagger]

Bonus Challenge might not be available for your region.

[tight pewter]

I know, but I want the option of the state in order to transfer to my region 😭 😭 😭 😭

[lofty notch]

Hi Pubg mobile team

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lofty notch. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it, @tight pewter.

[night cloak]

Hey I have a serious problem, that is on your part! I know and I understand that if you change the server you cannot change it for the next 60 days, just to make it clear. I did not change my server trough the “select server” option in the basic settings! I would never do that as I have high ping on other servers! Now that out of the way; I was making a custom room for a tournament and the tournament was set to be played on Asia server. I made a custom room for the above mentioned tournament, it was on North America so I changed the CUSTOM ROOM server setting to Asia... AND LOW AND BEHOLD a message pops up saying I can’t change my server for another 60 days! So, I want you to write a bug report to the devs to fix this ASAP! There should be a warning/confirmation message before I make a choice! I had NO choice, no warning! Let me know if you can help me here, if not I would like a contact of your legal office please. Thanks for the time. <@&639889499718942720>

[onyx dagger]

Please report this issue in #old, @night cloak.

With your in-game ID.

[night cloak]

Thanks @onyx dagger

[onyx dagger]

You're very welcome!

[lofty notch]

i have changed my Country by Mistake from Germany to America can you help me to get back my origin Country Please help me ID 5267927859

[onyx dagger]

You may wait patiently for the cooldown to reset. @lofty notch

[lofty notch]

i can’t wait because the Ping is very high

[onyx dagger]

Wait, did you mean the server?? @lofty notch

[lofty notch]

Yes server

[onyx dagger]

Did you change it from the in-game settings?

[crimson steppe]

yes server , same problem, please please please help.

[lofty notch]

no Room Setting

[onyx dagger]

Please report the issue in #old, @lofty notch, with your in-game ID.

Those bugs are fixed. @fathom plover

May I know how did the servers change, @crimson steppe?

[fathom plover]

Yeah I don't think so. Still very much works. My server was changed unknowingly twice that way too

[onyx dagger]

If it did, report the issue in #old.

[crimson steppe]

I have talked before?

[onyx dagger]

Ah.

I see.

You need to wait for 60 Days in order to change again.

[night cloak]

I would still like for your legal office contact please, if this is not fixed within certain period and I lose money because I can’t host, I can’t coach nor I can make contentI will take legal action as this problem is caused by your incompetence and I will be compensated for my losses! I also have the recording of when this actually happened, just so you know. Thank you for your time, again. @here

[night cloak]

Stop pinging the community team

[crimson steppe]

no other way
do I have to wait a long time
just one mistake?
is there no tolerance?

[night cloak]

You already pinged the community team in the feedback bugs channel

[sick shale]

@night cloak Contact customer service and they will forward your message to the responsible team.

[onyx dagger]

Well, sadly, that's the only way, @crimson steppe.

You should've been careful with those.

[night cloak]

Hahaha no no no, they will never respond! I had previously already contacted customer “support” no answer for over 8 months now! What a joke! @sick shale

[crimson steppe]

I am very very disappointed and very unfair
very sad
I can't play for 60 days.

[vagrant forum]

@night cloak, we are aware of the custom room issue. I have already listed your details. It may take a week or two for the server to be reset so please be patient till then.

[onyx dagger]

You can try playing in the selected server for now, @crimson steppe.

[worldly warren]

my server changed to Europe i want to change it back to middle east i was playing with Europe friend he left in game when i got back my server got switched to Europe all my stats are gone

NUMERIC USER IDENTIFICATION : 5207292304
DEVICE : Galaxy A51
NETWORK : WIFI
COUNTRY : PAKISTAN

there

[night cloak]

@vagrant forum thank you, I hope this resolves within that time frame.

[crimson steppe]

I can't play on that server
because the ping is very high lagger and the game starts taking so long
have to wait 10 minutes to 15 minutes.

[worldly warren]

Thanks to you for responding 😊

[night cloak]

Contact the customer service maybe they’ll be able to change the server for you

[feral forge]

i suggest u to join up teams in game from team recruitment. or play with your friends which have their selected server as asia. so you can match up and play in asia lobby

[vagrant forum]

Wait. I thought you said that the server changed due to custom room. Is that not the case?

[night cloak]

That was me @vagrant forum

[vagrant forum]

He said 'same issue' in #old.

[worldly warren]

I was playing with friend he was on Europe server we were ingame then he left suddenly as well as my team when i got back in lobby my server was Europe i don't know how or why
i never touched the change server settings

its kinda same issue here

[vagrant forum]

Currently only those players whose server changed due to the custom room bug are eligible for the server selection reset. Here's a message from Error 403 for your reference:
#old message

[crimson steppe]

Where contact customer service?

[worldly warren]

but i have the same issue

it was not me who changed the server

it was the glitch in the game

[cosmic ginkgo]

That just happened to me too trying to change it back to NA server

[feral forge]

were you and your friends playing in classic match? @worldly warren

[worldly warren]

correct

[feral forge]

for your reference. i’m not sure about your case but for me, if i play with my friends from europe server. they were the leader so i got matched in their lobby. and after the match ended and they left my team. the bottom left corner was shown as europe for me. but if i close the app and restart again i will go back to my selected server -asia

[night cloak]

That’s very hard to understand

[vagrant forum]

I see that you have already mentioned the issue in #old. I cannot say for sure whether the selection will be reset for you or not but you should try contacting the in-game customer service for further assistance, @worldly warren.

[cosmic ginkgo]

I did allrady contact the customer service but I don't know how long they take to respond

[worldly warren]

Ingame support is just a joke in my humble opinion

[forest latch]

Hey guys anyone else having the glitch where your weekly season match time gets stuck? Mines stuck at 550 and I’ve easily played 1000+ minutes

[forest latch]

Well that’s dumb lol but makes a lot more sense. Thanks!

[winter jolt]

I'm pushing solo enemies Teamup & killed me

[final oasis]

Someone hacked my facebook account and try to get my pubg account, i unlinked my hacked facebook and linked twitter bur the hacker still has access to my account what should i do?

[tired dune]

what about anti-aliasing problem now it 10 days in this problem

• the achivement mission elite royal pass

@sand path

[mortal apex]

U have to contact the Customer Service for it.

[final oasis]

I did, im waiting them to respond

[sand path]

• the achivement mission elite royal pass
  @tired dune
  As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience.

[tired dune]

@sand path great what about anti aliasing in ios users

[sand path]

what about anti-aliasing problem now it 10 days in this problem
Will be fixed soon.

[final oasis]

Customer service can solve this?

[mortal apex]

Please wait for their reply.

[snow osprey]

Hello I need help regarding an event in pubg mobile

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @snow osprey. Remember to read through #faq before asking questions in the support channels.

[tired dune]

Please hurry up

Playing without this feature is difficult

[final oasis]

U think that they can solve this?

[sand path]

They will, the hacker has probably linked their mobile number.

[mortal apex]

@final oasis ^

[final oasis]

Thank you

[final oasis]

Thanks

[night cloak]

Everyone told me when you accidentally switched your server to contact here. I region is North America I accidentally put my server to Asia and can barely even play because Ping. Thanks

[mortal apex]

Unfortunately,u have to wait 60 days. There’s no other way to get back in your *main server,*at the moment, @night cloak.

[night cloak]

Oh no girl I don’t know why everybody said that to contact support In discord

[shy mist]

@sand path How did u become Admin!? U were so arrogant in Indian Discord jeez..🥴

[thorny osprey]

i need help please. i am getting that temporary ban again and again. i fixed my time zone. cleared all data. but still i got that temporary ban. then i uninstalled and installed pubg again. but still i am getting it. please. tell me what should i do? i don't want to lose my account permanently.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @thorny osprey.

[thorny osprey]

i did read that. but i am not so technical person. i am just using one network. i do not change my network because i have just one network available. and as i said i fixed my time zone and everything is done accordingly. but still i am getting this issue.

[night cloak]

What is required level to get leaderboard?

[ember carbon]

Hlo sir

[night cloak]

Alright so im using bluestacks

And

I cant start the game

[winged abyss]

help me please

#questions

[sick shale]

35

@winged abyss Translate it

[winged abyss]

İnternet connection errors

[night cloak]

Ive tried millions of times to install pubg on my android phone but it says " Pubg cant install " even tho i have space

[sick shale]

@night cloak Only Gameloop is recommended

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[winged abyss]

@sick shale It says there is no internet despite having an internet connection. What does that mean? I do not know how to play with the internet?

[night cloak]

@sick shale Howcome when i try millions of times to install it on my phone

even when i have enough space

this happens

[sick shale]

@winged abyss Try to restart your router and the game

@night cloak Check out the common ways to fix that problem

[night cloak]

I have

[winged abyss]

@sick shale There is no problem with the modem, I'm looking at the 1080p movie on the computer, I deleted and installed the game.

[night cloak]

to remove space

i already did

i cleared chache alot

still

[winged abyss]

@sick shale We play with my brother, he does not beat him too, the problem is internet but the problem is the account

#questions

[sick shale]

A possible solution is to change DNS Settings, Refer to subpoint 4.5 in #faq for further instructions. If you think the problem is with your account then contact customer service via the in-game settings for further investigation.

[dusky estuary]

I live in Iran, I can not enter the game without a VPN, how can I enter the game

[sick shale]

Contact your ISP, @dusky estuary.

[supple mulch]

Please Anyone help
My Smoke & Frag Grenade Skins doesn't show on a match but I'm attached skins and I also downloaded everything packs 🥺

[fallow mason]

Try re-installing the game.

[supple mulch]

@fallow mason 4 times I do sir

[sick shale]

Report the issue in #old with a video recording and the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[median stirrup]

مرحبا

[storm flume]

Please do not use languages other than English, @median stirrup. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[median stirrup]

Hello. I have a problem with my account for more than a month. I cannot enter the Royal Metro

[night cloak]

Clan recruitment server ?

[sick shale]

#clans ?

[sick shale]

Metro royale mode isn't available to all users yet.

[night cloak]

Sorry mean a mutual server

[sick shale]

No

[median stirrup]

My friend, I've been playing Royal Metro Mode since the first day

But after a while, I cannot enter it to this day

[spark garnet]

Hi! So my fb account got hacked and they tog my pugb account at the same time, they have now got my account banned until today.
So what can i do to not get the account banned again? They have linked a twitter account to it so they can enter with that

[sick shale]

Contact customer service to unlink the hacked social media account
You can follow these instructions:

[median stirrup]

@sick shale My friend, I have been playing the Royal Metro since the beginning, and for more than a month now, I cannot enter the Royal Metro. It gives me a message that I did not receive an invitation and it is available in beta mode

[left portal]

Why airdrop is not showing in my game

[fallow mason]

You can report here #old

[dusky estuary]

My account was hacked by a hacker a few months ago, now I can get my Gmail back, but my account has been checked and blocked, is it possible to unban the account ?.

[polar marsh]

@dusky estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

Try re-installing the game.

[celest shadow]

If you are referring to the airdrop in the lobby (where you can get items at a discounted price), it will randomly appear after you have completed a match in the game.

[digital depot]

I have a PUBG account linked to a Facebook account, but my Facebook account has been closed and I cannot open my account. What is the solution?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @digital depot.

[median stirrup]

Hello. I have a problem entering the royal metro status more than a month ago, knowing that I have been playing the royal metro since its inception and whenever I try to enter it gives me a message that I have not received an invitation and that it is available in the beta version.
my id: 5196524006
/oppo reno4pro
wi-fi
/Palestinian

[polar marsh]

@loud plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final oasis]

How much time it takes to customer service to respond?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @final oasis.

[night cloak]

How long do rank protector cards last ?

[final oasis]

Hi, you know they solved? It takes some time?

[final oasis]

How they solve* that problem?

[sick shale]

1 protection card per a match, If you got positive rating points it won't be used.

[hushed bridge]

I can’t get to lv68 for over a week now. Everything is collect. What’s the problem?

[night cloak]

Need help with a hacked pubgm account. someone hacked my account and linked their google play and twitter

[worn vale]

I use vpn and I got 2 month ban 3rd party tool... Then I see ban record it's show 10 year

[polar marsh]

@worn vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

@night cloak Do u still have access to your Twitter?

[night cloak]

No I am getting in using the email I linked a while back

[mortal apex]

@night cloak At this point,u have to contact the Customer Service in-game and then the one of your social media in question.

[final oasis]

@mortal apex hi

@mortal apex the customer service answer me this

[night cloak]

Hey, i havent played since summer and where is The gchat button?

[latent bolt]

Can you help me sir?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @latent bolt @final oasis. Remember to read through #faq before asking questions in the support channels.

[latent bolt]

I got 2month 3rd party ban for vpn when I see ban record it's show 10 year ban

[polar marsh]

@latent bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired aurora]

Where’s support! I can’t change my country ..

[sick shale]

Take a screenshot of your basic settings

[tired aurora]

I reported that problem 3 times ..

[sick shale]

Contact customer service

[tired aurora]

What steps ?

[sick shale]

State your issue with a proper English language and select the options according to your problem.

[final oasis]

Hi, the customer service answer me this when i tell them that i got my Facebook hacked

they scammed me by promising objects

It's the pubgm customer service i just translated the text to english

[sick shale]

Oh

@final oasis You lost your access to the game account?