questions

[night cloak]

Yes Facebook

I wanna unlink twitter

[feral forge]

prime subscription is $0.99 and prime plus is $7.99

[night cloak]

@jade nest

[jade nest]

So currently your account is linked with?@night cloak

[ionic iris]

Prime is 0.99$ isnt it ?

[night cloak]

@jade nest twitter and e-mail

Iwanna unlink twitter

Eyyo.
been a while since the last time I was here but yeaaa, I'm kinda curious.
Why we can't sell character related duplicates? (Sara outfits, hairs, etc.)
Or at least turn those into character related items... I can't do anything with 2 legendary outfits :/

[feral forge]

yes sorry

[sharp river]

@jade nest ok Ok can you help me to fix the problem

[lost canopy]

@feral forge yes, I wrote 3 Times to them and they ignore 🤷‍♂️

[jade nest]

For Unlinking one of the social media.you need two social media linked in your account.

[night cloak]

So what can i do now!’

The twitter is hacked

Iwanna unlink this account

And put another twitter

Help me please💔💔😞

[jade nest]

Nothing can be done as per the European laws

@night cloak Link another social media first then you can unlink Twitter

[night cloak]

Icant

How

I can link account

[jade nest]

Wait for the timer.. it says 4days

[feral forge]

wait for 4days after till your facebook is unlinked

[night cloak]

And i link another Facebook and can unlink twitter?

[jade nest]

Yes sir

[night cloak]

Im very sad

I wanna talk to one of pubg support

[jade nest]

You can contact in-game customer support to get in contact from pubgm support

[feral forge]

im wondering bout it too. can you please check if there's a dismantle button at the outfit name/description if u select the outfit.

[night cloak]

Icant contact with it

[sharp river]

@jade nest I do not travel abroad and live in Egypt

[lost canopy]

@feral forge It's 4 days for me to wait ?

[night cloak]

I did, and there isn't. That's why I'm here mate

[short galleon]

galaxy tab a 2019 (10.1)

[jade nest]

@night cloak Click on the item of which you have spare parts.Then you can see a dismantle option on that particular item's name

[short galleon]

used to run perfectly in smooth graphics but when i reinstalled it just doesnt switch to smooth ;-;

[feral forge]

no. that msg wasnt for you. and did u link a second social media account to your pubgm account?

[jade nest]

Tried repairing?

[short galleon]

yes i did

[night cloak]

Gotcha dude, thanks.

[short galleon]

i did client repair several times

[feral forge]

cause i rmb i dismantle them from the outfit description ;-;

[short galleon]

[jade nest]

@short galleon There is two option for changing graphics.Lobby and ingame.Are you sure you are changing right one?

[short galleon]

there aint, thats on high end devices

[jade nest]

Provide me a ss for your graphics section

[short galleon]

sksjsks

theres no lobby section im just saying

my problem is when i switch to smooth it says restart the game

im like alr i restart it and nothing happens

instead i change to hd and restart and it works

[jade nest]

Can you try changing your dns and switching the graphics rn?

[short galleon]

alright

[jade nest]

If that doesn't work then feel free to report that issue in #old With your
Id,device,wifi/cellular, country

[short galleon]

or i just reinstall the game lmao

rip 2 gb

i think its a bug though

[jade nest]

^^

[lost canopy]

@feral forge Ahh sorry, no I just tied It to Facebook, I wrote to Facebook developers and they ignore.

[gritty bridge]

@normal fulcrum i have problem
i give error server is full

[feral forge]

customer service receiving large amount of request daily. maybe u should wait patiently. thats the only thing you can do rn ;-;

[jade nest]

Plz elaborate your issue

[gritty bridge]

i in match and error estrick area and i back to login menu and when i login and try to enter this match when i load in match i see error match is end but my friend in match and i dont die

[winged umbra]

Hello! My melee kills aren't being counted for achievements (200 melee kills). They're being counted for RP missions though. How to fix? Thanks.

[normal fulcrum]

Your country @gritty bridge?

[normal fulcrum]

There's a limit for each day. Try again tomorrow

[winged umbra]

They haven't been counting for awhile though. They've been stuck at 170 kills no matter how many I kill ;;

[gritty bridge]

iran
but i have not problem in last season

[normal fulcrum]

Please try again tomorrow. And make sure you knock and finish them with melee weapon only, in duo and squad matches

[normal fulcrum]

We are aware of the situation and working on it. It might take some time. Thank you for your patience

[winged umbra]

Knock too? They've changed that recently or? None of the 170 kills I have were knocked with it, only finished with melee

[lost canopy]

@feral forge Thank you very much

[sharp river]

@GriFFiN#0694

[jade nest]

I already told you ,you can't do anything.If you want region change option you can create new account and play with it @sharp river

[gritty bridge]

thank you so much
i and my friend have problem
in game and loby many time see request time out

[uneven pumice]

Any esports or third party tournament licenser staff?

[normal fulcrum]

Are you looking for tournament license?

[stark trout]

I cannot activate anti aliasing. As soon as I leave the settings, they automatically turn of

f

[night cloak]

How can I unlink my Gmail account from my Game Center account?

[past ice]

I have HDR enabled but the game is working in HD, why?

[stark trout]

Does ur device support HDR?

[past ice]

yeh

[stark trout]

Then idk either

[past ice]

what?

[stark trout]

i don’t know either

[night cloak]

some one there

[meager pumice]

Is there posibillity to every day in week plays customs

@normal fulcrum

[night cloak]

plzzzz someone help me

[exotic grove]

support

[fluid furnace]

hi i received a conversation ban for a day, and there is no clear reason,Note that I did not speak on the international chat, most of my conversations were with friends.

[polar marsh]

@fluid furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

this graphics option is temporarily disabled. you will be able to enable it again soon. (copied text). please wait for further information and updates

[exotic grove]

can some one help me?

[feral forge]

feel free to state your issue in here

[exotic grove]

Hello, my Facebook account was stolen on 9/8/2020, and when I recovered the
account, I found evidence that he used a hack with the stolen account, and
I hope to recover my account , I hope to verify the IP
address

Thank you

i have every think

[feral forge]

what kind of evidence do you have? @exotic grove

[exotic grove]

Pictures of Facebook conversations with the hacker logo and their accounts

[feral forge]

please wait patiently for a mod or admin to response to your issue

[exotic grove]

My account paid more than $ 800

💔

i try recovered befor ban💔💔

[polar marsh]

@exotic grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark trout]

@feral forge Thank you very much for providing me this information. Stay healthy and have a good day

[feral forge]

same to u

[night cloak]

I change my server by mistake when I play room with my friend don’t appear any message to agree the change

How I can return to my server please help me

[feral forge]

unfortunately. you will have wait for the 60 days cooldown for the server change

[rapid horizon]

I do not use a hacker, why did they give me band, I do not know hacker

[polar marsh]

@rapid horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Thank you @feral forge

[night cloak]

Thank you @.Nadïa.🌴

[dark shale]

where is the location of middle east server? uae or bahrain?

[night cloak]

Thank you @.Nadïa.🌴

[storm willow]

@hot geyser you may need to change your name to avoid confusions

[night cloak]

Thank you @.Nadïa.🌴

[late rampart]

need help pls

[wet grotto]

someone stole my pubg acc how can i get it back

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @wet grotto.

[late rampart]

i get banned 2 months for nothing

[polar marsh]

@late rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wet grotto]

I can't do enything 😭

[sick shale]

PUBG MOBILE is unable to assist you, If you have lost your access to a social media account that is linked to your account.

[night cloak]

@sick shale

Can we know how much uc is left to be deducted from the account??

[sick shale]

@hot geyser Stop causing disturbances here.

[sick shale]

You need to contact customer service for that.

[night cloak]

I tried many times but nothing happens and they close the chat kr show other issues

[sick shale]

Only customer service can help with account related issues, Contact them and state your issue properly.

[gleaming abyss]

Whenever i try to change region i get this error

@sick shale

[night cloak]

How to chat with them??

They just show the article

[sick shale]

@gleaming abyss Pakistan?

[gleaming abyss]

Yes

From indonesia to pakistan

[sick shale]

Try asking in Pakistan server

[gleaming abyss]

I dont think that they would be able to help 😶

[sick shale]

It looks like the issue is common in that region, So give it a try. You may also contact customer service for further assistance.

[spice ivy]

I have problem any spourt please

[night cloak]

@feral forge Can you look at the message I sent ( DM ) please:(

[tardy yacht]

Why can’t I select antialiasing ? It automatically Unselects. I’ve iPad Pro 2020 and always able to use it so bruh

[hallow gulch]

stop repeating the same thing over and over, it's making no sense.

[hallow gulch]

?

[storm flume]

Please do not use languages other than English, @ember swan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mighty lava]

Can my friends join the Community Matches and team up together?

[frozen imp]

Hello pubgmobile
Why my account has been banned and i am download the pubg mobile from the App Store and i am not using any cracked version .

This is the third time that my account has been unfairly banned

Please break the ban from my account and return all the gains made in the assessment and the homicide rate

I'll make a judicial invitation against you if you don’t break the ban.
My ID 5187338515

[polar marsh]

@frozen imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

The events will include both solos and squads, teaming up on the same team is allowed however teaming up in solos or with other teams is prohibited and could lead in disqualification.

[ember swan]

You have an Arab server

[hallow gulch]

yes, called Pubg mena

[hallow gulch]

must be a glitch, though I'm sure it's occurring with multiple people so hopefully it'll be solved soon.

[mighty lava]

Okay,, but one of my teammates accidentally switched to North Merca and has to wait. His original server is Asia. So will he be able to play with my squad in asia?

[hallow gulch]

He will be matched depending on the rooms selected server.

[mighty lava]

So he will be playing on North Merca or Asia?

[ember swan]

You have an Arab server

[hallow gulch]

If he participates on friday, he'll be playing on NA so will everyone else. However on sunday, he will be playing on Asia just like the rest.

[mighty lava]

Ohhh, thanks very much!

[hallow gulch]

anytime.

[ember swan]

You have an Arab server

[sick shale]

@ember swan PUBG MOBILE MENA Server invite link can be found in #735483472432594994 3.1

[mighty lava]

Some other questions about the Community Matches, are the matches ranked? Ex: Kills, Survival time, etc.

[sick shale]

What do you mean?

[mighty lava]

Uhmm

Like the pmgc

There's kill points, and survival points

[sick shale]

No points system.

[mighty lava]

Hmm..

So, if we get the chicken dinner, we won't get Uc as it's only for the top 3 players right? (In squads)

Monthly*

[sick shale]

Top 3 players during the month

[mighty lava]

Hmm, is solo and squad different? Ex: Top 3 Solo players get Uc and Top 3 Squad players get uc

[wicked flame]

Can i download 90 fps config files to get 90fps on my s10 plus? @vagrant forum

[night cloak]

tampering with files can lead to a ban

it is better to use it if it is available on your device

[mighty lava]

Sorry if I'm asking too many questions, me and my friends are just really excited. 😅

[ionic lance]

@night cloak any idea when the update is coming?

[night cloak]

we dont have any information about next update If a new update is coming it will be posted in #news

[round beacon]

my server was changed to north america and i cannot change to asia again

[night cloak]

How was it changed?

[round beacon]

dont know

how it has been changee

it says 59d

i cannot play in that server

@night cloak ?

[prisma shale]

hello

why i didn't get uc after paid？

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @prisma shale.

[prisma shale]

ok

[feral forge]

unfortunately. u will have to wait for the cooldowns to be over till u can reset your server again

[forest mauve]

can some one help me with a proplem in gameloop?

[storm flume]

You can now access #emulator-chat and #emulator-support, @forest mauve. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Did they on purpose Disabled anti aliasing or it's just glitch can someone explain?

[sick shale]

@forest mauve Ask in #emulator-support if it's related to PUBG MOBILE

[forest mauve]

but no one wants to answer

[sick shale]

It's temporarily disabled and will be fixed soon.

[night cloak]

Hopefully soon!!

[forest mauve]

you dont know anyone can tell me if that a normal issue or not ?@sick shale

[wind fern]

Hello, My acc was banned but I did nothing, Can you guide me on how to appeal please? Thank You

[polar marsh]

@wind fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[regal barn]

I changed the server to Asia as suggested by the game, I played all the time in Europe, at a ping of 400+. It's impossible to play, please put me back in Europe, since season 5 I've always been in Europe, right there with the update I made a mistake. I beg you very much. ID 5145176454

[sick shale]

You should wait for the cooldown period to be over, @regal barn.

[regal barn]

It's too long and the RP was bought, in addition to the game itself, it offered to change the server, but there the ping is 2 times more than I had, I play for ranks and it is simply not possible to play in Asia. Please help me with the problem

[feral forge]

im sorry. but currently thats the only solution to this problem. theres no other way:( @regal barn

[vestal jewel]

Someone hacked my fb acc, aloso i linked google play,then him and me every time log in to my acc ,can i unlinked my fb acc permently?

👍okey

[feral forge]

do you have two social media platforms linked to your account? so you may unlink your facebook if it has already linked to your pubgm account for 21 days or more

[regal barn]

@feral forge do you understand my friends who also accidentally switched to another server after the update because of the game, they also wrote to those support, they were helped, they immediately lose heart and nowhere to run, why did the game offer the worst server option for me? in the settings ping 100 and in the game itself 400+. it is not possible to play, but for the sake of pleasure, create a new account and re-do missions and tasks, I do not want to buy RP to pour in and fill when a lot has been done on the main one. Acc is tied, serviceable, I myself help to find and ban cheaters. I give them IDs on YOUTUBE channels. Why can't you go to a meeting, you can check after all

[vestal jewel]

But 7 days going to unlink permenetly,hacker is log in every day and failed to unlink😞

only i linked to ,google play,phone number and e mail

[feral forge]

you may share your suggestion in #old. also at the moment. i suggest u may play with players or friends from europe so that they can bring u to match in europe lobby. but your result and tiers will be recorded in asia

[topaz epoch]

Hey I need help, Few month ago I got ban from the game because I used "3rd party apps or plugins" but I am not and 1 or 2 days ago, I got disconnected because someone was connected on my account. At the moment I was banned I checked out my social media and a guy hacked my twitter and my facebook which I am connected with on the game. I gave my passwords to anybody. If you can ban for like one week my account to make him realize and give me the time to reconnect to my account, it will be so nice

My account id is : 5199785013
I used this account from Season 3
I put like 400$ (CA)
I would like to have it please

[feral forge]

please try to contact with in game customer service or at login page of the game

[daring rain]

idk if this related but how i update beta pubg ios and how do i link a account when i try link account it say link failed every time

[vestal jewel]

mm Thankz for give feedback

[charred zealot]

If i accidentaly gave a PMGC Trophy to someone , is there any way to get it back?

[daring rain]

idk if link still in global version

[feral forge]

popularity?

[charred zealot]

yep

[feral forge]

unfortunately. popularity that you had already given out is unable to reverse it either back to uc or to your inventory

[daring rain]

i know i cant share same accounts i just wana link my apple account but it say link failed b4 i even try link

[charred zealot]

rip

[charred zealot]

thank you

[clear spindle]

The beta is for testing and linking account ain't a thing in there as the purpose is to test new modes and maps and then to provide feedbacks. Currently the beta testing has been closed and once available you can download from https://web.gpubgm.com/m/download.html to get the new version. Release date will be announcing in #news.

@daring rain ^^

[daring rain]

will installing it again update it or ?

[clear spindle]

There's no new update available for now.

[daring rain]

well i tried playing metro wit a friend it said u are not on the same version or something like that

[slate night]

can anoyone tell me wats wrong

[clear spindle]

KR??

[slate night]

ye

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @slate night.

[feral forge]

due to connection issue. restart your game.

[clear spindle]

@daring rain

[slate night]

@feral forge okies

[daring rain]

we played al the time in metro beta so ..

[slate night]

@clear spindle is there any kr version discord? if yes, can u provide link

[clear spindle]

They're not invited any more. Maybe in the future.

There's no Discord server for the KR.

@slate night ^^

[daring rain]

he was in metro lobby so was i

[clear spindle]

🤷

[slate night]

ohh okie btw thanks for help @clear spindle @feral forge

[clear spindle]

You're welcome. :)

[daring rain]

well i think he is invited.. he in a squad

[clear spindle]

Either one of you in old version. Check your app store and update the game.

[daring rain]

its beta .... its not on app store i need the update i just need to know how to update

[clear spindle]

duh

I told you beta testing is closed.

So is expected to face issues.

[daring rain]

it was never on the AppStore i downloaded tru global version with a link

do i update it like apks ???

[storm flume]

You can apply for the PUBG MOBILE beta program here, @daring rain:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[daring rain]

bruh i just wana know how to update it

[clear spindle]

Android: https://web.gpubgm.com/m/download_android.html
iOS: https://web.gpubgm.com/m/download.html
FYI the beta version is 1.2 for now.

[daring rain]

well its on 1.2.7 some other numbers

[clear spindle]

I just said the main. 🤷

[mellow gyro]

i have downloaded the pubg mobile throught an apk file so if i were to delete the apk file will my game be also deleted?

[fleet wolf]

I think the .apk file is basically just the installer. Should be fine to delete it

[daring rain]

why use apk just download on google play ..

[night cloak]

downloading PUBG from 3rd party apps/websites can give you a ban

[mellow gyro]

ohh ok

[night cloak]

How Chinese player are playing pmgc

[night cloak]

There is PUBG in china

[mellow gyro]

it says like Path:/storage/emulated/0/Download/PUBG_MOBILE_KR_175a449e.xapk

[night cloak]

I thought pubg global is banned in chins

[night cloak]

PUBG Global is banned in China
But Game For Peace is there

[mellow gyro]

how?

it is not like they will know it is it?

[night cloak]

They can detect hoi

[mellow gyro]

then how am i not detected for 3 months

btw i have installed pubg form playstore while i am in india

[night cloak]

If you get banned Dont come and complain here

[mellow gyro]

i have deleted it already one day the game which i installed from a third party lagged to the point where it is not even letting me in the game so i deleted it

[night cloak]

Does the third party does no recoil or configurate the game by chance?
If no, most likely you dont get detected but still is illegal.

[mellow gyro]

wish that happens lol

i mean the no reciol one

[night cloak]

@mellow gyro Check it out

[mellow gyro]

i dont use hacks ..i mean i dont know how to

use hacks

[night cloak]

Still it is not allowed
Official source are Playstore/Appstore
And official website

[daring rain]

well he said he on 1.2.8 i still don’t know how to update on ios..

[fleet wolf]

Uninstall and make sure you download from the App Store and Play store

[daring rain]

its beta i cant install on appstore

[hallow gulch]

Though i don't recommend safari, but there's a certain website to install the public beta from. However the current version must be removed knowing that updating it is not an option.

[daring rain]

why dose ios have to be so complicated compared to android

[hallow gulch]

Simply, because android is an open source while ios isn't.

[daring rain]

sooooo i have to delete it??

[hallow gulch]

Your decision, files might be interrupted if two versions meet. For further confirmed/trusted information, please do wait for one of the mods/admins. I'm sure one of them will arrive shortly.

[daring rain]

can i @ them or ?

some servers aren’t alowed so idk

[hallow gulch]

Once you see a mod online, do @ them.

But that's as much as i can assist you considering myself as an android user.

[daring rain]

android easy to update stuff

[night cloak]

You can ask @sharp onyx He knows many things about Beta

[daring rain]

ok

[lapis anchor]

PUBGM avec l'argent ou GRATUIT

[night cloak]

What do you mean @lapis anchor

[lapis anchor]

I speak not english language

[night cloak]

You can ask @onyx cairn also If you want

[night cloak]

Where are you from?

[lapis anchor]

Réponds moi en français

[onyx cairn]

#pmco

[night cloak]

You can join French server if you want link is available in #735483472432594994 Subpoint 3.1

[daring rain]

@onyx cairn any idea how to update ?😂

[onyx cairn]

The beta is currently closed.

[daring rain]

i know but there is a update out and idk how to update it

[onyx cairn]

It's closed.

[daring rain]

sooo i cant update it ..?

[night cloak]

Yes.

[daring rain]

not a yes answer lol that could mean anything

[clear spindle]

You cannot update when there's no update.

[daring rain]

than how my friend on 1.2.8?

[clear spindle]

I told you a few hours ago.

[daring rain]

and im on 1.2.7

[clear spindle]

Just move on play global version.

[daring rain]

well i kinda wana play beta instead

[night cloak]

Alright go ahead on that verison then.

[plain sedge]

Hi I need help

How do I fix slow moving Glitch please I'm facing it from 6 month's

Does anyone know how to fix it

[night cloak]

You can report it in #old

[plain sedge]

But they still don't fix it

[night cloak]

Ohh You need to relog

[plain sedge]

@night cloak my Players Moves slow

Player*

[night cloak]

That visual bug u need to relog

[plain sedge]

I did alot of times

[night cloak]

If you dont feel comfortable relogging feel free to report on #old .

[stuck zinc]

Hello everyone, when will support answer me?

[plain sedge]

@night cloak check dm I sended you the Glitch

[night cloak]

What was your issue?

[stuck zinc]

I was denied access to the subway, but I did not violate anything

[night cloak]

I dont play Metro royale a Lot So i dont know much about it can you wait for a mod or someone who knows more about it

[stuck zinc]

Maybe I got caught with a person who used a game bug

[night cloak]

Hmm that might be the issue

[stuck zinc]

But this was a random person and I did not know that he would play like this (this is the only way why this could happen)

I also killed people who used a bug with cloning letters

my friends have this problem too

if the problem is in this it will be possible to rollback things and open access?

[mellow gyro]

i am getting pushe out of the game in map 3 only!!!!

why the hell is that!!

in metro

[viral wave]

Help

[normal fulcrum]

You need to provide a screenshot of any purchase you have nade in-game before July 2019

[normal fulcrum]

A clip will be more helpful to understand the situation

[viral wave]

I dont have before july

[normal fulcrum]

They can't help you if you fail to provide said information

[stuck zinc]

Hello everyone, when will support answer me???

[marsh sage]

Where is pubg mobile discord event channel?

Did discord event turned into #events?

[feral forge]

discord event divided into two channels. #events and #giveaways

[marsh sage]

oh

[latent marten]

Hello is there any one from support team RightNow

[night cloak]

State your issue here

[tired aurora]

Hello, i wanna help ..
I cant change my country

This msg appear when i try to change the country

[night cloak]

Can someone change my name to 6o4clare

Any mods

[jade nest]

@night cloak #discord

[lucid zenith]

Hey can anyone tell me that how to kick a member from a clan

..??

[jade nest]

You can only kick a member if you are the leader or co-leader of the clan

[lucid zenith]

Yeah i am the leader

[jade nest]

So what is your issue?

[lucid zenith]

And the maker

Idk gow to kickk a member from the clan

[jade nest]

@lucid zenith Go to Clan->Information then tap on the member whom you wanna kick.You will get the Kick option

[lucid zenith]

Ohh thanku bro

[tired aurora]

This msg appear

[celest shadow]

Send a screenshot of your basic settings menu, @tired aurora.

[fast trench]

Hello,
Im faced a hackers in my opposite 3 times how to ban hackers ( i will reported that hackers but was not ban) how to ban in another way please tell me game/- Arena training

[celest shadow]

The notice indicates that it fails to make changes to your country/region, @tired aurora. Please try again at a later time and report the issue in #old.

[storm flume]

Hello, @fast trench!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tired aurora]

Tried alot of times, also reported here 2 times and there is no response..

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @steep creek:

:white_small_square: http://bit.ly/37Lgfbm

[celest shadow]

You can report the YouTube channel here instead, @steep creek.

If you want to report the player in #cheater-reports, you will need to keep the video evidence a maximum of 1:30 minutes only. Any longer than that will not be accepted.

[steep creek]

Thanks

[latent marten]

Hey i purchased uc two time from google play but i didnt get it on my account .. and in-game support didnt answer me ?? I need help

[night cloak]

Anyone here?
I have a question please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @latent marten.

[celest shadow]

Please be patient when waiting for the customer service to respond to you.

[pale swift]

@night cloak Hello bro Any News About Antialiasing Glitch

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Please report it again in #old with the following details included:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[latent marten]

They didnt answer me that what am saying

[tired aurora]

Done

[celest shadow]

All right.

[celest shadow]

When did you contact them?

[pale swift]

@celest shadow Any News About Antialiasing Glitch

[latent marten]

On 19/01/2021

[celest shadow]

No, @pale swift.

[latent marten]

And its three day from now

[celest shadow]

What is your country, @latent marten?

[latent marten]

US

[celest shadow]

If you have already waited for 24 hours but did not receive the UC, please follow the instructions listed below and provide the customer service the clear screenshots of the purchase in question:

Google Play:

1. Go to http://payments.google.com/
2. Find Other purchase activity.
3. Select View Purchases.
4. Select an order to see your receipt.
5. Take a screenshot of this receipt.
6. Send it to the customer service in the game.

[latent marten]

I do that step

[night cloak]

You need to wait.

[latent marten]

And No one answer

[celest shadow]

In that case, I recommend you to be patient. You can refer to FAQ 5.4 in #faq for further information, @latent marten.

[pale swift]

@celest shadow Still facing that Glitch In low end Devices its working good but in my 8gb ram andriod i face the problem

[celest shadow]

Feel free to report it in #old, @pale swift.

[night cloak]

Guys anyone here suffer from bad luck like me
Its about more than a year nothing came from packages
Even yesterday i tried with 70 packages and got all nothing????
Is that glitch????

[latent marten]

I contact with google play support and they telling me that if i didnt get any answer from the game support for three days .. i should tell them wuth screenshots and they will contact with the developers directly ..

[night cloak]

It's all about luck .

[night cloak]

Alright then you tell them to contact the developers and be patient.

[night cloak]

I know.. But this happens with some accounts while others live in paradise

May I know what nothing you're refering to?
Trash items? if yes then it's all about luck can't help you.

Stickers and silver

Alright then refer to my message above

[daring rain]

@onyx cairn so there like no way for me to update beta version?? cuz my friends on beta said it just updated when they opened it up but for me it just dose checking for updates than logs me in im still on 1.27 when they are on 1.28

[night cloak]

Your question has been answered multiple times above.

[daring rain]

he literally only said its closeed ...

[night cloak]

By Rock47.

[night cloak]

You cannot update when there's no update.

[tidal adder]

Is any one having desynchronisation problem, cause I having lot these days . I play from 11 pro max before there was no such thing. Please suggest me

[daring rain]

but there is an update ... my friends r on 1.2.8 .....

[tidal adder]

Is any one having desynchronisation problem, cause I having lot these days . I play from 11 pro max before there was no such thing. Please suggest me with it how can I fix

[night cloak]

Dont send over your question @tidal adder . I dont have answer to that you need to wait till an expert come.

[daring rain]

when i try invite it say invite not sent update to newest version

[tidal adder]

Please suggest me anyone

[fossil epoch]

Hi my account hacked in the morning plz help

[night cloak]

Contact customer service

Once again you need to be patient, @tidal adder .

[onyx cairn]

This is a deleted test version, with support only during test periods, you may apply for the beta program to get more information how a beta version works.
@daring rain

[night cloak]

@fossil epoch Try like this

[fossil epoch]

How to contact costomer service

[night cloak]

Refer to subpoint 5.3 on #faq .

[fossil epoch]

I can't log in to my account

[lucid edge]

Hello, I want to change my country in my account, but the change country button in the settings is hidden. I live in Egypt and my country in account is European and I cannot change it because there is no option to change the country in my account.
I hope to solve the problem as soon as possible PLEASE.
Uesrname: M͜͡C〡ÙSAMA
ID : 5412262359
Device: iPhone 7

[fossil epoch]

Thanku

[lucid edge]

Hello, I want to change my country in my account, but the change country button in the settings is hidden. I live in Egypt and my country in account is European and I cannot change it because there is no option to change the country in my account.
I hope to solve the problem as soon as possible PLEASE.
Uesrname: M͜͡C〡ÙSAMA
ID : 5412262359
Device: iPhone 7

[night cloak]

It is not possible to Change your region Due to GDPR Laws

[lucid edge]

The button is hidden!!!

[night cloak]

It is not possible to Change your region Due to GDPR Laws

[lucid edge]

Any other accounts the button is exist

[night cloak]

If Choose your region as Europe you cant change region Due to GDPR Laws
If the account is not Made in GDPR area you can change region

[hazy nymph]

@celest shadow

you deceived me!!

You told me that I should reach lvl 35

to be ranked

I reached but nothing has changed

[night cloak]

You need to be inside the top 500

[hazy nymph]

but look at squad

top 51%

[scarlet kraken]

Is trading Metro Royale item against the tos?

[night cloak]

yes

[scarlet kraken]

If so can I have the ss of the rule

@night cloak

[fossil epoch]

Bro it is not use full

[night cloak]

You can ask any moderator

[scarlet kraken]

No like official rule not community people

[hazy nymph]

@night cloak can't U help??

[night cloak]

I dont have The Screenshot

[scarlet kraken]

if there’s no rule I’ll pretend that it’s okay

[coral dagger]

Hello, guys, i need your help with 2 problems. In the progress missions at lvl 6 there is the task "Join the brigade". There is no "brigade" button in the game, I joined squads with other players and created a local one, but the task does not count. Thus, it becomes impossible to receive rewards for 20 lvl, because there you need 1-19 missions to be completed. Second question. I generated the code for the Test Server, entered it with the code and played 1 match. The main client showed me that the entrance was valid and the gift was received. But in fact, no gift was given. There is no gift in the mail either.

[night cloak]

Why is it?

[lucid edge]

What can I do to change it most of the events I miss 😭

[hazy nymph]

I dont have The Screenshot
@night cloak

look

[opaque iris]

Can i get a royal pass ID 5637439468

[night cloak]

Not the place for begging, this support channel too.

[night cloak]

No begging here read the Guidelines please

[opaque iris]

So support me by giving rp

??

@night cloak do i remove this

??

[fossil epoch]

It ask it is linked with other account I said noo and it end up suddenly

[night cloak]

No begging here.
go away now this is a support channel.

[opaque iris]

@night cloak ok sorry

[night cloak]

Please read #735483472432594994

[opaque iris]

By

[hazy nymph]

heeey help plz!!!

guys plz be helpful😔

@vagrant forum

[night cloak]

If the community does not answer to your issue that means they dont have an answer to that you need to be patient.

[fossil epoch]

What can I doo

[hazy nymph]

help me plz> @vagrant forum
@hazy nymph

[night cloak]

Pinging mods wont help you need to be patient only do ping if emergency.

[fossil epoch]

Kk

[hazy nymph]

Pinging mods wont help you need to be patient only do ping if emergency.
@night cloak
but no one answered me

[night cloak]

Once again, be patient. They seem to be busy

[hazy nymph]

then how I can Know!!?

Once again, be patient.
@night cloak
K

[lucid edge]

My account made in Middle East !!

[floral wasp]

I got naded during a match and in the process the player who threw grenade on me died. And my merit got reduced. I have got screenshots of this. And the player who naded me still has 100 merit points

For no reason I was abused and killed

[coral dagger]

Hello, guys, i need your help with 2 problems. In the progress missions at lvl 6 there is the task "Join the brigade". There is no "brigade" button in the game, I joined squads with other players and created a local one, but the task does not count. Thus, it becomes impossible to receive rewards for 20 lvl, because there you need 1-19 missions to be completed. Second question. I generated the code for the Test Server, entered it with the code and played 1 match. The main client showed me that the entrance was valid and the gift was received. But in fact, no gift was given. There is no gift in the mail either.

[velvet elbow]

Hi, my Facebook account has been hacked and my pubg mobile account has been accessed. I had only one social network and mail, the thief added his social network and changed all the data in facebook . In support of the game client wrote, in response to the silence for more than 70 days. Help Me Get My account Back.

[tidal surge]

When bonus challenge will open for Philippines

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @velvet elbow.

[turbid drum]

Hi, how can I change my email associated with my account, cuz I can’t get access to it

[storm flume]

You can apply for the PUBG MOBILE beta program here, @coral dagger:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[clear spindle]

You should have reported the other.

[clear spindle]

We do not have the ETA for it, please keep an eye on the in-game.

[coral dagger]

Опять бот отвечает. Настоящие люди есть в техподдержке или нет?!!!

[clear spindle]

Unfortunately you cannot change it for now.

[storm flume]

Please do not use languages other than English, @coral dagger. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral dagger]

Again the bot responds. Are there real people in tech support or not? !!!

[safe walrus]

I have a problem with my game......I can't download any map

How to sort it out

[fallow mason]

Try re-installing the Game.

[robust geyser]

@safe walrus use dns changer

[young gull]

A

[flint rune]

Hello, someone has stolen my PUBG account. Can you help me retrieve it

[mortal apex]

Hello @flint rune! You have to contact the Customer Service in-game.

[cunning escarp]

Anti aliasing fix??

[mortal apex]

It’s disabled at the moment. They will fix it as soon as possible.

[cunning escarp]

[dire rose]

When pubg mobile india launch? Waiting for 4 months

[cunning escarp]

Two weeks still no fix

[drowsy nexus]

Since the past couple days, HDR is selected in my game but I am getting HD quality. Is there any solution to fix that?

[night cloak]

ANSWER !! we get lesser points per match in DUO Compared to Squad. true? i am experiencing this fact. i get very less like +15 only if i survive in platinum till Top2

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[drowsy nexus]

Device: Emulator. Even after the update, it was good but all of a sudden it just stopped giving that HDR quality. I have already talked to gameloop but then they said to contact PUBGM support

[celest shadow]

Please use #emulator-support for further assistance, @drowsy nexus.

[celest shadow]

Feel free to use #pubg-mobile and ask the server members there.

[night cloak]

yes i am asking them too. just thought if some officials can confirm if duo points are lesser than squad per match

[drowsy nexus]

@celest shadow do you have any idea? Like is it a glitch which will be fixed soon or is it permanent?

[celest shadow]

No, I do not have any information about this since I do not use emulator.

[drowsy nexus]

@celest shadow Got my answer. thanks for the feedback though!

[compact dock]

Is this version of gameloop is safe 7.1
I download this from gameloop.mobi

[lime nexus]

Im very disappointed by in game support ... Its been more than a month and there is still no news from their end regarding unlinking hackers account from my pubg id ... The new season has already been started i cant buy royal pass because of the above-mentioned issue. Is there any way to get in touch with on live chat?

[drowsy nexus]

@compact dock Gameloop.fun is the only original/official website. Don't download from anywhere else.

[mellow tide]

Can anyone tell me how to change my gmail currency from Philippines to Pakistan plzzz help me

[compact dock]

Then how can i get 7.1 beta of gameloop?

[upbeat saffron]

Hello , my little brother accidentally changed my pubg id’s server to north america now it’s locked for 60days ,how can i change it back to Asia server . Can anyone give me a solution my points are adding to north america squad lol

[drowsy nexus]

@drowsy nexus its actually completely random. You just have to get lucky. Try downloading from the official website (gameloop.fun). If you are lucky, you will be able to get the 7.1 Beta. Make sure you download "just the emulator file". Don't download by clicking the PUBG mobile icon. It will always give you Gameloop 4.4 standard. Hope this helps.

[devout pine]

How can i dm pubgm

[celest shadow]

The only solution is to wait 60 days, so please be careful next time.

[celest shadow]

You cannot, there are no such thing. Please state your inquiry here if it is related to the game.

[ripe knoll]

still waiting for anti aliasing to be fixed..

[devout pine]

I want to unlink my email

[pale swift]

@ripe knoll waiting eagerly 😑😶😑

[jaunty nexus]

Hello I got my account banned two days ago for no reason I was playing ATM and then got instantly banned and I got no response for why I got banned and I also lost all my points

[polar marsh]

@jaunty nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm geode]

Hi , is HDR Graphic is not working after last updated while i used it before now i can not use it ?

[pale swift]

@storm geode yes bro Antialiasing Also not working It Will Be Fixed soon

[storm geode]

on emulator BRO ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm geode. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You may state the issues you're facing with the emulator in #emulator-support, @storm geode.

[pale swift]

@onyx dagger Can We Wait For Season 18 update For fixing our Antialiasing Glitch Or any Other small update will come??

[onyx dagger]

Emulator, @pale swift???

[pale swift]

@onyx dagger andriod

[onyx dagger]

Oh.

[pale swift]

@onyx dagger Realme 6

[onyx dagger]

Hold on.

[pale swift]

@onyx dagger its from 4 days but still facing the problem without it the game will 💩💩

@onyx dagger i Didn't Complete yet season 17 mission due to this issue

[cunning escarp]

How long will it take to fix anti aliasing

Don’t send me a <as soon as possible >message now

[celest shadow]

No information in this regard. Please be patient until the issue is fixed.

[quasi delta]

Please help me sir 🙏

[cinder walrus]

I can't complete my open sesame Achievement??

[eager oar]

Some one hack my account and add Twitter account now can’t login if I try to login this is showing me

[next plume]

can i report my own acc so the guy that hacked my twitter and now have my acc cant use it

i try to login useing gmail but it still say i was login on a new version

[cinder walrus]

Anyone explain about Open sesame Achievement?? Because pubgm remove the 200 Rp Crate!!

[karmic ocean]

hello pubg i want help

any person attech his social media on my pubg account

he login again and again my account

??

any body help mee ??? pubg spport

[polar marsh]

@quasi delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic ocean]

my pubg account hack i need help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @karmic ocean.

[celest shadow]

Please refer to this message for more information:

#old message

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @eager oar.

Please contact the customer service via the in-game settings for further assistance, @karmic ocean.

[karmic ocean]

i already contack but

no help

thats whay i am here

plzzzz any pubg tem help

[celest shadow]

If your account has been hacked by an unauthorised person, we recommend you to contact the in-game customer service for further assistance, @karmic ocean. You can do this by going to your basic settings in the game or by selecting the Help option on the top right of the login screen.

You can follow the instructions below:

[storm geode]

Device: Emulator. Since the past couple days, HDR is selected in my game but I am getting HD quality. Is there any solution to fix that?Even after the update, it was good but all of a sudden it just stopped giving that HDR quality.

[celest shadow]

Please use #emulator-support for assistance, @storm geode.

[tough tundra]

i have false ban i never hacked on my acc my acc is lvl 72 why?

[polar marsh]

@tough tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak oar]

dear company im a streamer and i have a challenge to reach conquer from a few minutes i have reach ace.. after that i become banned.. i have all my records game with voice can you please help me

[polar marsh]

@weak oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal adder]

Is any one having desynchronisation problem, cause I having lot these days . I play from 11 pro max before there was no such thing. Please suggest me

[lament tapir]

Hey quick question does your k/d stay the same across servers?

[velvet elbow]

Good afternoon. My account was stolen and the attacker added their accounts. My account is currently blocked until 2031. Please unlock my account it's not my fault I never played With cheats and did not use third-party programs. This is the fault of the one who stole my account. I have invested a lot of money and time in it please help me unlock it.

[feral forge]

no. no matter which server lobby u play in. the kd tier result etc will all be recorded in your main server

[pastel hound]

Hello

I get this message from pubg mb

Hi Soldier,

Thank you for reaching out to us!

We understand your concern regarding your hacked PUBG MOBILE account.

Could you please help us with the confirmation that whether the hacker has linked his social media account or email or phone number to your PUBG MOBILE account or he hacked your social media which was already linked to your in-game account so that we can investigate further?

Do not hesitate to contact us should you need any assistance in the future.

Best regards,

Shaw K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Because my accou t was hacked and i contacte them

What i do next?

Please help

[feral forge]

@pastel hound do you know by what method did the hacker hacked to your pubgm account? 1) did he hack your social media accounts which was already linked to your pubgm account? 2) or did they also linked their social media account/email/phone number to your game account

[polar marsh]

@velvet elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Your data and statistics will be registered in the selected server in your basic settings.

[storm geode]

Device: Emulator. Since the past couple days, HDR is selected in my game but I am getting HD quality. Is there any solution to fix that?Even after the update, it was good but all of a sudden it just stopped giving that HDR quality.

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm geode. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support @storm geode

[agile birch]

Hello, has the silent crouch walking while holding a pan feature been removed from the game?

[sick shale]

There wasn't such a feature

[agile birch]

Yes there was, you could crouch walk without making sounds if you use a pan

Though now when I try doing it the walking sound is hearable

[sick shale]

That is a bug/glitch then

[cunning escarp]

Lol I thought that was a feature

[deft wyvern]

Hello I got pan on my account 7 days because I have play with cheater and I wasnt know he is cheating

I just play with him 3 match and he is not event my friend

[night cloak]

Why did you repeatedly play with him?
You can try contacting customer service in game to appeal your ban.

[deft wyvern]

Iwasnt know he is hacking

[fiery echo]

My map size is 50 in controls and in classic matches and tdm matches it's 50 but when I play custom room the map size increases
Is there any fix for this? please help

[night cloak]

Contact customer service I guess, Im not sure if they can appeal your ban because you play repeatedly with that cheater.

[fallow mason]

Try Re-installing

[night cloak]

You can try Reinstalling or Repairing, try repairing first.

[waxen kiln]

Hi. I want to ask . Why my sara exp dont gain exp ? My sara level now is 10

[storm geode]

Since the past couple days, HDR is selected in my game but I am getting HD quality. Is there any solution to fix that?Even after the update, it was good but all of a sudden it just stopped giving that HDR quality. I have tried changing the emulator settings, clearing the cache. Nothing really helped. My device is well-capable of playing in HDR.

[fallow mason]

#emulator-support Report here

[waxen kiln]

Hello ? My sara level is 10 now .. But her exp does not increase even im play any mode of game

[feral forge]

level 10. that’s the maximum level of this character

[waxen kiln]

So how i want to collect her create?

[feral forge]

and now you can use those extra xp to open sara’s crate. after reaching level 10

[chrome dust]

Will next beta version will be 1.3.0 or PUBG 2.0.0?

[feral forge]

every 1000xp=1 crate. u will see how many crates you own in sara’s character page. click on and open it

[waxen kiln]

But the exp still same 227 .. Even im playing more game .. Its still 227

[feral forge]

there’s a limit everyday for gaining your character xp. try again tomorrow

[waxen kiln]

Oh i see

[feral basalt]

Add smooth + extreme to Xiaomi mi9 Lite please. You can run HD with high and balanced with ultra, so the logical thing would be smooth with extreme, but there's no..Thanks!
Id: 5748626658
Device: Xiaomi Mi9 lite
connection:WIFI
Country: germany

[feral forge]

post this in #old instead. if you havent yet

[worthy epoch]

if i subscribed rp prime plus will it show in iphone?

[feral basalt]

I did

Somebody told me to not do it

[next plume]

can you guys help me and report my acc and select other reason amd say it was stolen ign Abnormy id 5616376693

[fair pivot]

What's your screen refresh rate?

[night cloak]

If I downloaded another android Emulator (not gameloop) just to recharge UC through it with google play. Dose that get me a ban in my account?

Samsung a50 lag issu

[thorn cypress]

If i use a third party tool to increase my FPS, will i get banned because of it?

[feral basalt]

I can run videos in 60 FPS so I guess it's 60 Hz?!

[fair pivot]

I'll DM

[coral sinew]

Why it is taking too long to start match 7 of pmgc finals 2020?

[fathom marsh]

hello does any one know where are the 200 RP elite crates ?

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text

[elfin carbon]

What are the requirements for being a detective for ban pan?

[fathom marsh]

oh ty for the info

[random gulch]

Hi I have a question will they ever give trade things like Skin for gun and set

[zealous cliff]

When will a hotfix take place?

[mortal apex]

At the moment there’s no information!

[zealous cliff]

There's a lot of bugs at this moment. And that bugs are annoying.

[meager pumice]

@vital sluice busy?

@onyx dagger u busy?

[feral forge]

probably.

[night cloak]

Does using another android emulator for recharging UC through google play conflict with playing Pubg on Gameloop?
If I did that do I will get issues?

[night cloak]

Please use #emulator-support To get access to that channel Type .emulator in #481204134859505684

[pulsar spire]

Hey
I accidentally changed my server to NA. Can you reset it to EU now if I give you 1,08€?

[night cloak]

You have to wait 60 days

[pulsar spire]

😭

[night cloak]

Giving money doesnt help To do something that cant be done

[pale swift]

Fix Antialiasing issue!!😩 😩 😩 😩

[night cloak]

you are telling this 7th time within 3 days
Repeating the same thing Wont fix it Soon

[pale swift]

@night cloak IFrom 3 days I M barking But Still Nothing Can Fixed I Cannot Played a game ye only open a game to login

[night cloak]

Wait for the next update

[pale swift]

@night cloak s18?

[night cloak]

It may get fixed before that

[digital minnow]

Hi I accidentally changed the server and here I am on the America server I can no longer change it for 60 days could someone help me please?

I tried to contact customer service but it bugs all the time

[night cloak]

You have to wait Till the cooldown end There is no other way

[digital minnow]

oh well I can't ask to have it canceled?

[night cloak]

No

[digital minnow]

Oh okay

[cunning escarp]

Anti aliasing 😩

[night cloak]

@cunning escarp same goes to you

[ashen oyster]

hi guys. recently my pubg account and facbook got hacked and stolen . i tried to contact pubg . but only bot answer me. can you guys help me recover my account
thanks in advance

[night cloak]

@cunning escarp Please dont spam #antialiasing in #old

[night cloak]

This might help you

[cunning escarp]

👍🏿 ok

[ashen oyster]

i appreciate it man

👍

[final oasis]

How can i change my server to NA without waiting 49 days?

[onyx dagger]

You need to Wait patiently, @final oasis. That is the only way.

[hasty inlet]

Hi, someone stole my account, unlinked Facebook, disabled Facebook, and unlinked Gmail

[lyric horizon]

Is there any way to get Rename Card currently?

[onyx dagger]

You can buy it from the Shop, @lyric horizon.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hasty inlet.

[lyric horizon]

For how much and where exactly in the Shop?

[onyx dagger]

Hold on.

[grave plaza]

My friend account got banned due to illegal trading. He does have his all apple pay transactions records aswell. No support from in game support anything that can be done here?

[feral forge]

shop-treasures. 180uc

[coral sinew]

Wow 4 hours 0 match at PMGC why?

[lyric horizon]

Ugh, UC? Well, thank you for the information.

[onyx dagger]

It is due to some issues, @coral sinew. Delayed till further notice. Also, this channel is meant for support issues related to the game.

[river spade]

My prime plus subscription went out today but I did not receive the 300uc and the crate coupons.

[hasty inlet]

I didn't take advantage of them

[cloud gorge]

Hello guys, I want to submit a unblocking request , can I ?

[night cloak]

You mean Unban?

[cloud gorge]

Yes pleas

[night cloak]

Click on file claim

[cloud gorge]

I know this way but i want to talk to somebody who work in In support

[polar marsh]

@cloud gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[near flare]

sir can we play pubg on mac

how to play pubg on mac

[night cloak]

Using Emulator

[clear spindle]

You cannot install Gameloop in Mac.

[near flare]

You cannot install Gameloop in Mac.

[winter obsidian]

Do u get UC if u purchase primeplus?

[clear spindle]

But can install Windows on MAC. Google it.

[river spade]

Can someone help?

[clear spindle]

Yes. You can check the rewards in the Page.

[near flare]

@clear spindle can u give me link

[clear spindle]

Please contact the in game customer service, @river spade.

To install GameLoop: http://gameloop.com/

[lofty shale]

I need help i delted the game and i have good intrnet why i dosent log in

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @lofty shale.

[north grail]

hello @polar marsh i would like to tell u that i have mistankely change my server from europe to asia as i was in ace 1 on season 16 and i am now in gold 5 due to asia server and i have sent msg to customer service as well plzz look at the matter my pubg id:5531105537

[clear spindle]

You can change it after the cooldown.

[night cloak]

@clear spindle can u give me link

[clear spindle]

Link for ??

[long willow]

hello , who can help me with gameloop pubg emulator ? i cannot pick up in game F don t work and idk how can fix ... help me pls

[storm flume]

You can now access #emulator-chat and #emulator-support, @long willow. Revert this at any time by sending .emulator in #481204134859505684.

[noble ledge]

why ID ban 1 day?

[polar marsh]

@noble ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[amber forum]

I haven't played for a long time, decided to return to the game, logged into my facebook account, and I was thrown to create a new account, how can I get my old one back?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[rare ridge]

What customer 😂 they ask some question and if u don’t remember a little where they ask they ignore you lol

Tell me guys if possible link 4 account on pubg

[night cloak]

2 social media and 1 email total 3

[rare ridge]

Now I show you what happen on my

This guys connected his fb Twitter and after this vk

Only email and game center is mine

Lol

0 support from tencent

Stupid game

Now the problem is he do when is can be linked 2 solo 😂😂😂

[severe sage]

I thought I was being reported a lot so I got banned

[polar marsh]

@severe sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rare ridge.

[next heath]

Hey supporter can i ask ,, if i play with Game loop Chinese version i will get banned ?

[clear spindle]

Yes, only GameLoop global is recommended.

[storm flume]

You can now access #emulator-chat and #emulator-support, @next heath. Revert this at any time by sending .emulator in #481204134859505684.

[next heath]

I got banned 1 day ,, we have terminated your connection because of a data error with your client

Why?

@clear spindle

[clear spindle]

Is that on TGB ??

[next heath]

Whats the TGB ?

In Chinese game loop orange logo

[clear spindle]

Game loop Chinese version

[next heath]

Yes @clear spindle

[clear spindle]

only GameLoop global is recommended.

[polar marsh]

@next heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@night cloak Only in game customer service could help you with that. Try contacting them again if they haven't send you any reply in a day or two.

Only in game customer service could help you with account related issues.

[solemn solstice]

Hi developers, thanks for the worderfull game . Im playing pubgm from season 9 , so i cant get the facial hair ,is their any way could i get that ,if no when it will unlock again

[urban delta]

Hello

I went help

My account has been banned 10 years

[polar marsh]

@urban delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lunar forge]

Did the new map will be add tomorrow😐 😐 ?

[lunar forge]

A persian Telegram channel get me this information😐 😐 is it right?

[clear spindle]

New Map ??

[lunar forge]

Yes

[clear spindle]

There's no New map going to be added tomorrow.

maybe in the future.

[lunar forge]

And saied its 2×2

So is it false??

[clear spindle]

If it's gonna be getting added then will be posting in #news.

[lunar forge]

Thanks

[clear spindle]

You're welcome.

[night cloak]

how do I get my banned account I’d?

[warm raptor]

I want To Link my phone number with my PUBG ID But there Is a Parameter error When i put the verification code

[normal shoal]

Hi

@clear spindle

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @normal shoal.

[night cloak]

Hi @clear spindle @polar marsh ! I need help. I accidentally switched my sever to Asia. I rank up in NA. Can you help me to fix that ? Thank you.

[clear spindle]

You can change the server after the cooldown.

[night cloak]

I have to wait for 60 days ?

[clear spindle]

Yeah.

[normal shoal]

why can't i buy uc?

[night cloak]

Aww shoot. I thought, you guys might have a way to undo that. Im bummed.

[clear spindle]

[clear spindle]

Please contact the in-game customer service. They could help you with the issue.

[normal shoal]

Ok,thanks!

[warm raptor]

help me I cant Link My phone number With My Account

There Is A Parameter Error When I Put the verification code

[clear spindle]

Try after a few hours and report it in #old.

[warm raptor]

I Am Trying this Since 2 Months But Nothing Happened

Is PUBG going to Launch A Pakistan Official Server soon??

[clear spindle]

You should check #735483472432594994 sub point 3.1 to join the regional server.

[celest shadow]

What do you mean?

[polar marsh]

@mighty plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Do not bypass the profanity filters, @north grail. The server restriction is introduced to ensure that you experience less network lag and have a more stable and better gaming environment.

[golden flame]

@clear spindle Dear sir someone hack my pubg mobile third link so please kindly remove it I have all details about my pubg account

@north grail Dear sir someone hack my pubg mobile third link so please kindly remove it I have all details about my pubg account kindly remove it I am very sick for this

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @golden flame.

[golden flame]

They didn't help@storm flume

[night cloak]

I must say pubgm has the worst customer support out of all the games I played.

[normal shoal]

@clear spindle

Why?

[clear spindle]

Try purchasing via https://www.pubgmobile.com/pay and report it in #old and contact In-game customer service, @normal shoal.

[normal shoal]

does not go to custom @clear spindle

Customer*

[warm surge]

I know it’s weird but is the damage of gun increase when we upgrade it . Why the hell enemy knock me instantly in a millisecond but i need to shoot more than 4 m416 in head

[drifting loom]

hey can someone say when the matches of pmgc day 2 will be held??? plzz

[mortal apex]

Feel free to ask it in #chat or #pubg-mobile.

[woven bone]

Is there a way to disable match reservations?

[sick shale]

No

[deft wyvern]

Hello I played with a hacker and I dont know he is hacking and he is not even my friend and next day I got pan 7 days

[celest shadow]

If you team up with a cheater repeatedly, you will be suspended for doing so, @deft wyvern. Please refer to FAQ 2.12 in #faq for further information in this regard as we cannot help you with account suspensions here.

We recommend you to avoid teaming up with cheaters repeatedly, as this is a way to show that you support the use of cheats. Should you find a random teammate's behaviour or gameplay suspicious, please report them after the match immediately.

[deft wyvern]

I dont know he is hacking he was look normal and he die in match normal and normal KD

[celest shadow]

Select the File Claim option to appeal to your suspension, @deft wyvern.

[deft wyvern]

It will be apeal?

[celest shadow]

As long as you provide a good reason and screenshots (to act as evidence) to backup your claims.

[simple comet]

got banned for hacking 😣

[polar marsh]

@simple comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deft wyvern]

Ok thank you

[night cloak]

Hey, few days ago my PW were stolen & when I found out I of course changed them all & I got all of m accounts back as well, but in meantime someone has looked into m PUUBGM account & connected his own account to it so now on m account I got linked my own FB & someone else’s Twitter, I contacted in game services but I can’t wait a month to get that fixed, I might loose my whole account by then.

<@&481161015728406538>

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I did LOL

They said wait 21days & then wait 7 more days for process to be finished

<@&481161015728406538>

[storm willow]

Only ingame customer support handles account related issues @night cloak

We cannot do anything

[night cloak]

F, big F

[scarlet aurora]

What is the minimum level in order to show up in ranking ? It shows me that I am 'Unranked'

[sick shale]

35

[scarlet aurora]

ok cool I am on 34

[sleek thorn]

Hello,
I was in a classic match with my teammates and suddenly, I got disconnected
from the server only to realise that my ID was banned for no reason.
I got a 7- day ban for no reason.

[polar marsh]

@sleek thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired hearth]

Accidently changed server - id 5793229399

Hi team,

I accidently changed my server from europe to asia when i was in a room. Thought it was search function. Please help me revert it back to europe. My ranking was platinum 5 before changing the server accidently. Now its gold and whenever i get rank points it not getting added to platinum rank.

I have purchased the royal pass this season and hope to play well from europe server.

Please do the necessary to help me out. I tried to use the in game help but it did not help as its been 2 days since i asked for help.

Kind regards,

David

[swift crypt]

Hello

my account was blocked by mistake, I can provide any proof you need, I was blocked for 10 years for nothing, my nickname in the game is AkhmadTagirov, my ID is 5112447558, I have been playing since the release of the game and threw over 60 thousand rubles into the game, and I would not risk my account, please help me solve the problem, I want to finish this season's Royal Pass

[polar marsh]

@swift crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred hawk]

My Account hacked ID 5155655046

Ten cent 😞

No answer

Arabic my Account hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sacred hawk.

[meager pumice]

When is date for crew coming back in game?

[sick shale]

No date.

[umbral crypt]

How do I know the date of registration of my account on the game of PUBG

[sick shale]

@night cloak Sharing accounts is against terms of service.

You can purchase UC through (https://www.pubgmobile.com/pay)

[night cloak]

Mm

Im sorry, but i meant put money only but not using sharing account, no play. Im sorry.@sick shale

[sick shale]

Contact their customer service on this Email:
▪︎ [e-mail]

[night cloak]

Has anyone confirmed that the bug they were having is fixed when you reported it?

I joined this server just to report a SERIOUS bug but I never get helped.

I've constantly been posting it.

[sick shale]

@night cloak I'm not sure, Try it maybe? Or ask other members in #pubg-mobile

[night cloak]

I accidentally switched my server from NA TO Europe is there any way to change it?

[sick shale]

Accidentally? How so

[lost panther]

@sick shale i have a problem someone opened account woth my ID and have +18 profile picture

[rugged basalt]

Will you get ban if you give stuff to your friend in metro Royal because the value is going up still?

[night cloak]

Like i played with an Europe server player

Like i played with an Europe server player that’s why

[cunning vector]

Peace, I want to retrieve my hacked account and the account number is 5594068928. Someone has hacked my account on the social network Facebook and also in the game. Please reply to me as soon as possible

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cunning vector.

[onyx dagger]

You may change the servers after 60 Days, @night cloak.

[native tusk]

hey Im having problems with my control layout. I use 4 finger claw and when I open scope peek and shoot it doesnt shoot it glitches. I have removed the teammate list from the fire button but it still hapens. Is there any fix for this. It has caused me too much trouble losing fights. ID : 536820692 Device : iPhone 7 WIFI CELLULAR BOTH . Country : Albania

[fallow mason]

Report here #old

[cunning vector]

My account was hacked on the social networking site Facebook and also in the game and the account number 5594068928 and customer support did not help me retrieve it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @cunning vector.

[night cloak]

@storm willow & I got banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@opaque dawn Stop spamming please

[ionic sparrow]

How to move those buttons blocked by the gui?

[broken light]

When you will make separate region for arabs?They have lag and it s annoying, you only see arabs in this game for god lord

[flint frost]

Accidentally i crate a room to play with friends then i choose another server but it didn't came back to my selected server

[olive dove]

state your issue in #old , make sure that you include all your details.

[proven crescent]

Bleeze eggzblane

[safe knot]

I changed my server by mistake from Europe to Asia when I was looking for a room to play on the European server. As I couldn't find any rooms in Europe I selected Asia not knowing that my server would change nor was I given any warning that my server would change.

I request you to assist me in this matter as I cannot play on Asia server as the ping would be extremely high which will lead to bad game experience. I'm also pushing for conqueror this season and need to play in scrimms and tournaments for my team as well. I would have never selected Asia option if I knew that would change my server. Please help me.

[harsh pollen]

@safe knot i also mistakenly change server for room

and it has still not changed i use pubg mobile support i think only way is to wait for 60 days

[safe knot]

it's so annoying, when you select it, it doesn't even give you any warning before selecting

[harsh pollen]

same without any warning it change my server

[astral anvil]

As soon as you change the server there is nothing you cant do. Just wait the 60 days.

[safe knot]

bruh it's so annoying think I'm just gonna stop playing the game

[astral anvil]

The phone will never change your server by itself. You must have manually went to settings and changed it.

[astral anvil]

You could try playing with your friends if they are in your desire server you can still play there.

[safe knot]

he isn't saying it changed itself. When you are on the page where you select rooms and on the too right corner there is a drop-down for a different server. One would think it allows you to access rooms on a different server only but if you select it, it changes your current server without giving any warning

[astral anvil]

I changed it mine to SA. I had to wat 60 days too. I learned my lesson. 👍

[astral anvil]

I didn’t know this.

[safe knot]

yeah exactly my point. If you do it intentionally by going in settings then it's your choice. But this is just nonsense

no warning at all

this 60 day server lock is nonsense

[astral anvil]

I just did it and that button redirect me to settings. So like I must changed intentionally.

[safe knot]

nope maybe you are doing something wrong

I'm talking about that drop-down

[flint frost]

My friend had that problem in session 16 but the give another chance to change it

This is insane

How come that they say you have to select one server only then thay let change it in room and after changing the server the let you do it with out any warning

Thay

[safe knot]

yeah and now response from support aldo

*also

they should atleast put some warning

or make some type of server change card which you can buy for UC

if nothing happens in the next few days, I'm just gonna stop playing this game

[simple cairn]

Lol

[polar tree]

My account got banned

[polar marsh]

@polar tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner temple]

same thing happened to me, room card wasted and furstation on Na server.

[night cloak]

so can back first acc

My account got hacked

[wheat aurora]

What's the best course of action to recover a banned acc in which it was banned by an acc hack? Thanks

[polar marsh]

@wheat aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic lance]

Any way to end this chat and start new one. I am waiting from 2 months no one replying me there
My id : 5287264872

[tawny wigeon]

It is been 8 days now

Please let me know if I am not getting reply. It is so hard to play on 200 plus ping when i am used to with 20 ping.

[night cloak]

Please read Subpoint 5.4 in #faq

[tawny wigeon]

Server can be changed automatically after 60 days

What is point of getting help after 1 month.

It is like a ban for me to play.

[sick shale]

Be patient please

[tawny wigeon]

Yep there is nothing i can do

Fix rooms please.

Everyone is crying coz of it

.

[night cloak]

It is fixed in this new Update

[tawny wigeon]

It happened after new update

I reinstalled the game now

May be it is fixed. I don’t know but my server changed

Rip my conqueror dream

[sick shale]

Yes and your request had been forwarded, We will inform you when it's done. Be patient please

[whole socket]

Question

[night cloak]

Ask it here

[whole socket]

Is it possible to get some banned on pubg for scanning me in metro?

[marble flicker]

Hi which time come pubg mobile 2.0

[night cloak]

You meant PUBG 2?

[marble flicker]

Mm

[night cloak]

Wait for the official announcement By Tencent Or Krafton

[marble flicker]

I need official website link

[night cloak]

https://www.pubgmobile.com

[marble flicker]

This PUBG MOBILE website

[night cloak]

Krafton's Link is pinned in this channel

^^^^this

[marble flicker]

Ok

[night cloak]

From when are the weekly community matches starting?

5th February

@night cloak

[tawny wigeon]

Rip

Is it possible having only 1 headshot

That dude killed me with a brst only armr

[rare meteor]

Yes

[tawny wigeon]

762 kills one headshot

Love it

[odd bloom]

How to fix this

[night cloak]

Do you have your wifi enabled? @odd bloom

[odd bloom]

@night cloak nope :(

I don't have wifi

[night cloak]

Wait till an expert assist you.

[night cloak]

That is possible if you have a low level helmet but, if you feel that the person who killed you is a cheater feel free to report on #cheater-reports .

[odd bloom]

Will it take too long?

[night cloak]

Im not sure, they seem busy rn.

[odd bloom]

My friend invite me to play and then the pubg say that

[fleet wolf]

What season did that guy start playing? He could be a hacker avoiding headshots to try not be suspicious

[tawny wigeon]

You didn’t check the statistics of that person in pic above my msg he has 0.1 headshot percentage

[night cloak]

from where did you Download the game?

[night cloak]

Sorry didn't saw properly, maybe it's what Kamil said. He could be a hacker avoiding headshots.

[odd bloom]

From play store lol

[night cloak]

Can you try reinstalling

[odd bloom]

Not working either

[night cloak]

can you try opening the game after connecting to a Wifi From your friend or someone

[odd bloom]

Do you think I have friend lol

I live alone

[night cloak]

Can you Download it from Official website link is in the pins

[odd bloom]

I download it on play store okay?

[night cloak]

it is ok but If you face the same issue Download from official website

[odd bloom]

Yeah

But I download it on play store

So it's official

[night cloak]

it is official but you face that problem that is why i told you to download from website

[odd bloom]

....

I don't have WiFi okay?

I only have cellular data

[night cloak]

it is ok

[odd bloom]

You want my 3GB cellular data to waste?

[night cloak]

You wont need WiFi to download from official website
It wont take 3gb

[odd bloom]

Why

I will face same problem too

[night cloak]

You won't know if you will.