questions

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

Bro no is gifting me also when i participate any give away i dont win that why i ask is there any one give me rp

[clear spindle]

Nothing I can do about that and please do not beg for that in here as it violates our server #735483472432594994.

[stone moss]

Ooo

[haughty condor]

the platform you want to unlink hasn't been linked for long enough pubg

Can any one help me for this

Can any help

[night cloak]

@haughty condor You need to wait 21 days before you can unlink it.

[stone moss]

When i unlink my face book on pubg why i can't to link another fb to it????

[night cloak]

@stone moss You can.

[stone moss]

But it shows that face book is linked to another character

Plz help

[sour whale]

Server Change A Bug by room!!

My friend worked in a library room on a server (Middle East) and about the completion, my server was changed from (Europe) to (Middle East) !!
I want to restore the server (Europe) please.

ID : 5262599324
Device: Iphone 11 pro Max
WiFi And Cellular
Country: Saudi arabia

[clear spindle]

Please report it in #old.

[clear spindle]

You might have previously linked it with an account.

[ivory wind]

I downloaded from pubg official website , using airtel network . Till yesterday night i saw very comfortable on it with 30-40 ms and no lag . From today morning it showing higher ping and server problem try again later . I even not used vpn or dns till yesterday except for login but now i used dns and vpn with 2 to 3 servers but no use. I even reinstalled but cant even enter arena training all in india can play pubg till now so dont say ban as a reason plzz tell me a way.🙏

[clear spindle]

The game is banned in your country nothing we can help you with.

and VPN is not recommended.

[ivory wind]

No plz dont say ban as reason all players in india is still playing 😒

[clear spindle]

We cannot help you with that.

[ivory wind]

😞

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[ivory wind]

Kk bro

[winter creek]

my account was hacked

anyone help me pls

@lime juniper

[celest beacon]

Someone stole my account Please help me retrieve my account

[celest shadow]

Do not share such files here, @night cloak.

[night cloak]

ok

im soo sorry

[clear spindle]

Please contact the in-game customer service, @celest beacon @winter creek.

[celest beacon]

I tried many adapters

[night cloak]

please read the above message by rock

@clear spindle @celest shadow @thin halo I need help

[clear spindle]

Yes??

[night cloak]

@clear spindle bro my Id is getting ban for 30 mins whenever I am opening my main I'd but no ban in 2nd id

??

[clear spindle]

Can you post a screenshot?

[subtle sigil]

Someone is constantly logging into my account from Google play. Can you help me?

[night cloak]

No ban in my second id

Good afternoon, I would like to know how you can get a ban for 7 days?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Reinstall the game, @night cloak.

[night cloak]

Why I am getting muted🙄

[clear spindle]

Contact in-game customer service, @subtle sigil we Discord staffs cannot help you with account related issues.

[night cloak]

@clear spindle bro again 🤒

[clear spindle]

.

And for further contact the in-game customer service.

[night cloak]

Okh

@clear spindle how to chat here bots are replying

[clear spindle]

The bot will assist you with that.

[night cloak]

Noob bots I want to chat with a human

Sending same msg again and again

[umbral rose]

Hi, I used the third link, but I forgot the PIN.
When I click on I forgot my password tells me we will send you a number on the email Open the email I find nothing and I'm sure the email is correct because it came a message before that, but then it was converted but did not send you a quick reply

[alpine tulip]

Please remove the crossbow is trash i literally shot someone in the head and they live with no hp plz remove or replace it

[clear spindle]

#old, @alpine tulip.

As the feature is in beta you may face issues, @umbral rose.

[clear spindle]

Nothing we Discord staffs can help you with.

[umbral rose]

so, what is the solution

[night cloak]

Can you change my nickname upon request?

[hard talon]

Hello, few weeks ago i used dns changer while playing pubgm than i was banned for like 30 mins
After this i stopped using that app but still the game gives me this notification pls help as this is rly annoying

[celest beacon]

Is there someone who can help me get the correct pubg gmail

[shut dragon]

Hi, can someone help me? I am desperate for help

@mystic dust

@clear spindle

[night cloak]

yes

[shut dragon]

My account in Pubg has been banned and I have not done anything

[polar marsh]

@shut dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Try reinstalling the game and contact In-game customer service for further, @hard talon.

[umbral rose]

@Rock47#7038
so, what is the solution

[toxic crypt]

Adam canlı yayında hile satıyor

[storm flume]

Please do not use languages other than English, @toxic crypt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine tulip]

Thx you pubgm for hackers

[clear spindle]

Try after a few hours or a day, @umbral rose.

[storm flume]

Hello, @alpine tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[alpine tulip]

Gold 1

How do I change my server?

I not waiting 50 days

[night cloak]

unfourtunately you cant

Does gfx tool cause band?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[alpine tulip]

Kejk sever thing s laggy back in the day I Iove that server, fast match, more fun, now is trash with China pro/gods that will Lazar you with a pistol 6000m away from you

You cant add GFX tool for better graphics and smooth gaming experience???

[storm flume]

Use of unauthorized third-party software or methods, @alpine tulip, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

I Have 28lvl and cant collect rewards

[heavy vortex]

Earn more. @night cloak

Cross the earning written below the level reward.

[alpine tulip]

If the season is ending it does that

[night cloak]

Aaah okay

👌

[shadow venture]

I'm complete Ace and collect parachute if I'm get minus ...and get tier down can i collect title and name tag in new season

[jade nest]

@shadow venture yes You can collect

[ancient sluice]

Hello, my account has been banned for 10 years by mistake. I did not violate the rules and I am a clean player throughout my time in the game. I hope to look into my case and return my account
.
Id : 5200726586

[polar marsh]

@ancient sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid comet]

I reported a bug last night and till now i got no response i want to continue my rank push please help me with that

[storm flume]

You can now access #emulator-chat and #emulator-support, @north badger. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

i am currently using some bugs with the skit thing. i can go through walls in squad house and do lot of stuffs. Will it give me problem afterwards? Will using bugs ban a player?

[celest shadow]

Hello, @night cloak. It is best that you do not abuse such bugs and report it instead.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[cloud wharf]

Good afternoon, I'm You-Tuber and my followers asked me about in-game bans, especially the 7-day one. May I ask you about it for my informative video?

[distant ingot]

i never used any third party apps or any plugins i just play with loyalty and legit gameplay in One PLUS 8T device!! and i am getting temporarily ban of twice a day please review!! i am a legit player

[polar marsh]

@distant ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twilit violet]

Good day.Several weeks ago, my account was blocked for no reason.I have not used cheats or other programs, I have always played fair.Can you unban my account?
My nickname is vsez
Device is computer, I play on emulator
I am from Russia, but I have a flag in Togo

[polar marsh]

@twilit violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

7 days ban is given for players who play with Cheaters in-game, @cloud wharf.

[fringe needle]

I think it's not fair that you lose all the items you have collected in metro royale mode just because your teammates purposely threw a grenade at you and then they stand there watching you die just to take your loot... It's not funny 🤬🤬 🤬

[cloud wharf]

@onyx dagger tеamming gives 7 days ban?

[onyx dagger]

You may report them, @fringe needle.

[fringe needle]

I've already reported but they still make me so angry

[onyx dagger]

🤷‍♂️ @fringe needle

Tramming, @cloud wharf?

[cloud wharf]

@onyx dagger t9

[onyx dagger]

Teaming. @cloud wharf

[cloud wharf]

@onyx dagger yes

[onyx dagger]

Will get back to you, @cloud wharf.

Yes, @cloud wharf. 7 Days of Ban for Teaming Up.

[cloud wharf]

@onyx dagger does it mean if I play one match united with another person then they will give me a ban for 7 days?

[onyx dagger]

If anyone reports, yes, @cloud wharf.

[cloud wharf]

@onyx dagger I heard that they give a ban for 10 years, should this happen?

[onyx dagger]

Repeated offences can lead to a 10 Year ban, yes, @cloud wharf.

[cloud wharf]

@onyx dagger ok thanks

[iron nest]

Hello there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @iron nest. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

You're very welcome, @cloud wharf! 🤗

[iron nest]

I watched a video on youtube 90 fps is the reason for the ban?

[onyx dagger]

If you use GFX just to enable 90 FPS on device, Yes, @iron nest.

[golden cave]

Is using a gfx tool to get consistent 60 fps bannable?

[storm flume]

Use of unauthorized third-party software or methods, @golden cave, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vivid comet]

Listen

My server got automatically changed when i mate made me leader please help

I was in Asia but now im in Middle east please help please

Please help anyone

[onyx dagger]

Please report the issue in #old , with your in-game ID, @vivid comet.

[night cloak]

My account has banded

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, I tried to play metro royale but it won't even let me in. The game shows this message. "The feature is still under beta testing, and you have not been invited to try it out".
Why wasn't I invited to play? ☹️

[onyx dagger]

The Metro Royale mode is still in the BETA phase, @night cloak. Kindly try again after some time.

[dark stag]

My mistake I have changed my server aisa to North America can you plz help me to change it to aisa

[night cloak]

But my friends are already playing it ... why not me? I can't understand

[onyx dagger]

You may change the servers after 60 Days, @dark stag.

BETA Phase, @night cloak. 🤷‍♂️

[final fiber]

Hi Pubgm-support team,
I am seeking for your support here, my pubg account has been hacked by a guy from Indonesia and the hacker still access it, luckily I linked my Google Play account just today when he intentionally unlinked my Twitter account to get controll over my pubg account.

He even changed my server from NA to Asia and my Region/Flag to Indonesia.
Right now my pubg account is linked to 3 different media, which is Google Play , Facebook & Twitter (the hacker)
I try to unlink the Twitter but it says that " The Platform you want to unlinked hasn't been linked for long enough"

PLEASE HELP ME - get rid of this hacker and removed this Twitter account that linked with it and secure my account. I really want my account secure and safe to enjoy playing again, coz right now I couldn't even play since the MS is at 300 - 600 ping in Asia server.

Please help me secure back my account & chnaged my server and region back.

Thank you very much.

My ID: 563314809

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @final fiber.

[final fiber]

I did contact the customer service already still no reply.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @final fiber.

[reef oyster]

When will be 7-day room card available to buy ?

[final fiber]

How can I get to subpoint 5.4 in #faq for further information? I'm lost can you clarify.

[onyx dagger]

Click on -> #faq, and then look for the subpoint 5.4, @final fiber.

[frigid swallow]

Wait wait wait wait how does u contact a customer services

Like the real person customer serviced not a Bot

[final fiber]

Aight thanks Rubex.

So is there anyway this Pubgm-support in Discord can do to help in such matters?

[fresh crane]

bro my account is banned due to use of third party apps .
but I am not using a third party app
I have one plus 8 devise

[polar marsh]

@fresh crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Again and again 30 mins

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

@clear spindle bro I reinstalled pubg also

Now what to do

[clear spindle]

Please contact the in game customer service as we cannot help you with account related issues.

[night cloak]

If I will go to in game Support that also they will say to reinstall pubg

@clear spindle pls tell me what to do I so furstatrated

[frigid swallow]

What apps u hae#

[night cloak]

??

[frigid swallow]

What apps u have

[night cloak]

@frigid swallow nothing

[frigid swallow]

Huh

Weird

[somber wing]

admin are you here?

[night cloak]

WHEN I open my alt account and play no ban but when I open my main I'd so ban @frigid swallow @clear spindle

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid swallow]

There’s a chance someone else have a 3rd party apps on ur account

[somber wing]

@sand path are u here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @somber wing. Remember to read through #faq before asking questions in the support channels.

[somber wing]

@clear spindle GFX Tool is ban?

[storm flume]

Use of unauthorized third-party software or methods, @somber wing, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[north kindle]

@clear spindle Hi, can you help me about my hacked account. I want to unlink my account

[clear spindle]

@somber wing Yes and refer the bot message.

@north kindle contact the in game customer service.

[frigid swallow]

In game customer service is only bot messages no real person lol

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frigid swallow. Remember to read through #faq before asking questions in the support channels.

[north kindle]

@clear spindle I am trying to cancel the link and wait for 7 days, but the hacker is logging in

[clear spindle]

Contact the in game customer service.

[north kindle]

@clear spindle They are nothing but robots

[clear spindle]

Sometimes the bot do helps you. ;)

[north kindle]

@clear spindle I tried and it didn't work yet. I came here

[clear spindle]

What are the login methods you have and which got hacked ??

[north kindle]

@clear spindle I have Facebook and Twitter, Twitter has been hacked

[clear spindle]

Refer this:

https://media.discordapp.net/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png?width=293&height=498

[median venture]

Hi, I would like to ask why I can’t login into my account through mail, whenever I try it says that login failed and I tried to send the code to my number and mail as well, I copy paste it and it still says that login failed, my account linked to Twitter, Facebook and gmail, from Twitter and Facebook I can login, but from gmail doesn’t work, can anyone explain me what can be the reason? I’ve checked the #4.6 and it didn’t help. Thank you very much!

[north kindle]

@clear spindle Unfortunately, I forgot the Twitter e-mail

[frigid swallow]

But the Contact services can’t fix The mistaken server change problem everyone have

[rancid musk]

Hello, my device is realme 6, the device supports 90Hz, but when I enter pubg settings, graphics there is no option for 90fps, please respond

[frigid swallow]

Ur device doesn’t support 90fps pubg

Or try putting ur graphic to smooth

The leftest button on graphic

#faq

[rancid musk]

Why doesn't it support 90fps?

[frigid swallow]

What’s your graphic sent me a sssss

Rock47 is typing......

[clear spindle]

@north kindle you just need to provide the user name of those social media, please refer the image I provide.

@frigid swallow Do you need any assistance??

[frigid swallow]

Do I really only thing to do is to wait 60dyas to change server?

[unreal basalt]

hello

[clear spindle]

The chipset is not that powerful to run the game in 90 FPS.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unreal basalt. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

Yes, you have to wait for 60 days if you have changed the server.

[frigid swallow]

Nothing else really? Bruh...

[clear spindle]

Nothing can be done as you already get a confirmation.

[frigid swallow]

.

F

Imma try those YouTube bugs to change server without wait

[clear spindle]

Exploiting and using bugs will give you an account suspension.

[frigid swallow]

Bruh

[reef oyster]

When can I buy the 7-day room card from shop?

[slow holly]

I need help pls

[clear spindle]

You can find it in shops.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slow holly. Remember to read through #faq before asking questions in the support channels.

[slow holly]

I changed my server by mistake

[reef oyster]

Please refrain from replying wrong answers!

[clear spindle]

:o

[slow holly]

I changed my server by mistake anyone can help me?

[clear spindle]

You can change it after 60 days, @slow holly.

[slow holly]

No I need it now

[reef oyster]

@bold siren can you please inform the mods to not give wrong answers?

[slow holly]

Please help me?

[reef oyster]

The only way is to Make a néw ID

[frozen axle]

I have video of hacker i need to report where ?

[storm flume]

Hello, @frozen axle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[slow holly]

Help me change my server please?

[clear spindle]

You need to wait for 60 days, nothing can be done.

[reef oyster]

Any admins around ?

[clear spindle]

You should check the in-game shop for 7 use card, no ETA for the other and can obtain one from RP, @reef oyster.

[ashen parcel]

How to unlink 3rd login (email) from pubg account?

[clear spindle]

@ashen parcel you can contact the in game customer service.

[frozen axle]

@storm flume thanks how time take to see the video and get banned

[vernal shoal]

Hello pubg my amount got banned Help me out please my account is [e-mail]

[polar marsh]

@vernal shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

No ETA can be given, and is based on the availablity of the security team.

[night cloak]

Hey rock can you give me the link where i can download the beta pubg on ios? I think i got accepted cause i have the “test server” section now. @clear spindle

[clear spindle]

Android:
https://web.gpubgm.com/m/download_android.html
iOS:
https://web.gpubgm.com/m/download.html

[night cloak]

Thanks

[median venture]

Hi, I would like to ask why I can’t login into my account through mail, whenever I try it says that login failed and I tried to send the code to my number and mail as well, I copy paste it and it still says that login failed, my account linked to Twitter, Facebook and gmail, from Twitter and Facebook I can login, but from gmail doesn’t work, can anyone explain me what can be the reason? I’ve checked the #4.6 and it didn’t help. Thank you very much!

[north kindle]

@clear spindle Can I transfer my account in Korean pubg to the world?

[clear spindle]

No you cannot. Refer #faq 2.9

The email linked feature is in beta, so it might fail to login, @median venture. So it is preferred to login using a social media.

[patent tree]

مرحبًا بشركة pubg mobile ، لا أعرف سبب تعليق حسابي ، على الرغم من أنني لم ألزم أي سؤال بقوانينكم. آمل أن تردوا علي بمجرد أن أحتاج إلى حسابي ولا يمكنني قضاء يومي دون اللعب. أرجو أن تنتبهوا لطلبي وتنتظروا ردكم بفارغ الصبر.
‏ID 523443443
‏ッPanda98气

[storm flume]

Please do not use languages other than English, @patent tree. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[noble hinge]

Hi

How to remove login by email

[north kindle]

How can I communicate with the Turkish discord?@clear spindle

[polar marsh]

@patent tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent tree]

Hi, my account has been banned without any reason knowing i did not violate the company’s rules and did not use any hacks or other things, please take the problem as soon as possible.
ID :5239433629

[polar marsh]

@potent tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@north kindle refer #735483472432594994 sub point 3.1

@noble hinge You can try contacting the in game customer service.

[red crater]

Hello I accidentally changed the server from Europe to Korea and Japan can I somehow change it back?

[distant spruce]

Hello. I'm not able to link my mobile number in my pubg account. Whenever I try to add number and put the conformation code it shows parameter error. Kindly guide me what can i do?

[night cloak]

Something’s wrong

Installed it 2 times but it says the same thing

[clear spindle]

@night cloak ^^

[sand crater]

Can someone help with my account

[clear spindle]

You can change it after the cooldown.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand crater. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

The feature is in beta try after a few hours.

[night cloak]

This is the problem not the verify part, the game just doesnt install

[clear spindle]

Does the device have a free storage of 8 GB +

[sand crater]

Someone stol my account how can i get it back

[strange marsh]

But my game is installed

[night cloak]

I downloaded it like yesterday i think it worked perfectly but i didnt have an invitation code

I dont have +8gigs but i have enough, +4 gigs

Cheater, played with me on arena and tested cheats

[sand crater]

??

[clear spindle]

It needs more than 8GB of storage, @night cloak.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sand crater.

[night cloak]

Why did it install and run when i had like 2 gigs then?

[clear spindle]

@strange marsh could you explain the issue ??

[sand crater]

I tel them but i get nothing

I now my id

[clear spindle]

We Discord staff's cannot help you with account related issues, please contact the in game customer service.

[clear spindle]

If you're facing issues then, it needs free storage.

[sand crater]

A indonesia player tak my account

[median venture]

So what can I do to fix it?

[night cloak]

Rock if you’re on iOS you would know what this issue is, its not about having free storage or not i have alot of free storage like 6-7gigs but this issue is with installing the app, when you install stuff from safari its 3rd party apps and most of the time they dont install properly, my suggestion would be adding the beta to TestFlight rather than installing it on safari

[clear spindle]

It needs to be in stable version, which will be available in the near future, @median venture meanwhile use the Social media login method.

[sand crater]

It been 3 months that i hear nothing

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sand crater.

[obtuse vine]

pls help me and tell me what can i do

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @obtuse vine.

[sand crater]

??

[clear spindle]

@night cloak

I have answered you that we won't be able to assist you with account related issues, @sand crater Please contact the in game customer service.

[sand crater]

Than can someone report the player for me

[storm flume]

Please avoid going off-topic, @sand crater. You may have unrelated conversations in #chat.

[sand crater]

Okey

[night saddle]

anyone can help me .. my account banned since 2019 please help me i am not hacker

[polar marsh]

@night saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade halo]

<@&481161015728406538> iam not using any third party app but I got 30min ban why ?

[polar marsh]

@jade halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic fable]

You may used vpn

You may downloaded game from other website or app 

Or playing global in india with jio network

[clear spindle]

What exactly you meant by the third point ??

[final cloak]

How ? It is in india.

[strong nova]

Ya durduk yere ban yedim nolur yardim edin hakkimi istiyorum benn.

[polar marsh]

@strong nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[icy phoenix]

Respected sir

Hiii sir/mam. My name is C.Adeline Rajaselvam and i am from tamilnadu India and sir my pubg account ban yesterday i used to play fair but because of updating new version my account was banned . but i have never use any cheats and hacks and i always play fair game.so kindly please give my account ban.

Here some of my details of my pubg account.

Charecter's id - 5906554070

IGN name - Ádeline

Last tier - Ace

Device - one Plus Nord ( android

Please sir give my account back

Thank you sir

[polar marsh]

@icy phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median venture]

Thanks for ur reply, but only me who is having this issue or some people as well? Thanks

[clear spindle]

Few others are having the issue.

[rancid forge]

Pubg mobile india version 🇮🇳 coming date please ....

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @rancid forge, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[karmic fable]

Yes in india this is a common problem

[shell plaza]

Hacker hacked my pubgm account and used all the UC😭

[clear spindle]

Contact the in game customer service.

[shell plaza]

In game customer service is of no use it keeps me asking for payment receipt

I had 690uc that I won in a guveaway

He used it all its 0 now

[clear spindle]

You can contact the one who did the giveaway for the receipt.

[shell plaza]

I will try

[frail aspen]

Hey, I was wrongfully banned for violating the UELA apparently. I already reinstalled the game and it still gives me the same message. Any suggestions?

[polar marsh]

@frail aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear spindle my friend also has the same problem installing the beta version, he has over like 150+gigs of free memory and idk whats wrong with it, it just doesnt install and shows a grey icon

[clear spindle]

^

[night cloak]

Yes but we dont have any of those issues

We dont have memory issues, we dont have version issues

[clear spindle]

Try downloading multiple times, It will get fixed.

[night cloak]

I didnt have this problem yesterday idk why it is occurring now.

I disnt use vpn then why ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello , i have a purchase problem , it has been 2 days now and there is no answer in every way i used to contact the support , midasbuy email , pubgmobile website , in game customer service, pubg mobile email , i got no response, i need help

[slow holly]

I changed server by mistake please help?

[solemn widget]

Hi! Help me plz, I can’t turn on quick throw feature, because of 3D Touch. But 3D Touch is off on my iPhone.

[slow holly]

I need to change server back please help?

[worn zinc]

Hello everyone. My account is stolen from Season 13 and no one is helping me.
An old picture is a level for the account of 73

[slow holly]

Help me change my server please?

[clear spindle]

@slow holly you need to wait for the cooldown.

[slow holly]

I can't wait it changed by mistake

Please help me?

Please help me I want to go back to Europe server?

[clear spindle]

Nothing can be done as you have changed it.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @worn zinc.

[slow holly]

No I didn't change it it didn't give me a warning

[clear spindle]

@night cloak from where did you purchased the UC??

[worn zinc]

5 months and no response

[slow holly]

Please help me I can't it's important

[clear spindle]

Could you explain what you have done before it changed, @slow holly ??

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @worn zinc.

[slow holly]

Yes I can

I was in a room and the server changed suddenly I didn't

I was in Europe and now I'm in middle east

[night cloak]

Midasbuy , through the gameloop store

[clear spindle]

Please report it in #old with User ID.

[slow holly]

Can you help me?

[clear spindle]

@night cloak Do you have the payment receipt??

[clear spindle]

Please report it in #old.

[night cloak]

Yes i do

[solemn widget]

@clear spindle I can’t turn on the quick throw feature, I don’t need guided access.

Watch my video plz

[clear spindle]

@storm willow ^^

[slow holly]

So isn't there a way to fix this?

[clear spindle]

Please contact Midasbuy with the payment receipt: [e-mail]

[slow holly]

It only happened to me I can't stay like this

[clear spindle]

As for now you can play in the selected server and let the developers know about that in #old.

[slow holly]

Will the devolpers help me?

[clear spindle]

They might be.

[night cloak]

I did , o got a response from outlook that my email couldn’t be delivered for some technical issues, i send them already but it didn’t deliver

[slow holly]

What should I include in the message

[clear spindle]

Try contacting via a different mail, @night cloak.

[dark stag]

@clear spindle I changed my server when I was joining room what should I do?

From Asia to North America

[clear spindle]

Explain the issue clearly, as how it changed and what you have done before it got changed, also add you In game details, @slow holly.

[prisma jewel]

@lime juniper I work in community management for Allied Esports. Can you DM me about a PubG Mobile opportunity, please?

[clear spindle]

@dark stag please report it in #old and refer my above message.

@prisma jewel Please state your issue in here.

[solemn widget]

@clear spindle hello

[clear spindle]

@solemn widget wait for @storm willow.

[prisma jewel]

Sorry, its not an issue @clear spindle . We are running a large PubG Mobile community event co-organized by Trovo and need help from a community/mod/admin.

Can I DM you, @clear spindle

[clear spindle]

Yes.

[storm willow]

@solemn widget did you try repairing the app? Works for me without any issue

[split moss]

@clear spindle @clear spindle

[night cloak]

I want to talk to a mod that has an iOS device please

[split moss]

@clear spindle Hey, my account was hacked by an anonymous person.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @split moss.

[split moss]

@clear spindle I want to unlink my e-mail account.

@clear spindle Can you please help me?

[clear spindle]

Please contact the in game customer service as we discord staff's cannot help you with account related issues.

[split moss]

@clear spindle I got in touch, and it didn't help.

[clear spindle]

Only they could help you, try again.

@ornate fiber contact PUBG LITE. discord.gg/pubglite

[raven axle]

My account has been banned, and I don’t know why !? They tell me that it was due to entering and leaving the game during the match, but this was due to the weakness of the Internet in my country, and you can be sure

[polar marsh]

@raven axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow holly]

@polar marsh help me please

[onyx dagger]

Yes, @slow holly?

[night cloak]

where can I download the pubgmobile beta test?

[slow holly]

I changedy server by mistake

[onyx dagger]

You may change the server via the in-game settings, @slow holly.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[slow holly]

It changed and I can't go back

[onyx dagger]

Oh.

[slow holly]

It was a mistake

[onyx dagger]

May I know how did the servers change for you, @slow holly?

[slow holly]

I was in a room and the server suddenly changed

Ik stuck now

[onyx dagger]

Please report the issue in #old, with your in-game ID, @slow holly.

[slow holly]

OK can it be undone?

[onyx dagger]

And you may change the server after 60 Days.

You're reporting a bug there. 🤷‍♂️

[slow holly]

Oh so nothing can be done?

[onyx dagger]

Please report the issue in #old, with your in-game ID.

[slow holly]

OK that's bit sad

[onyx dagger]

[slow holly]

Ok

Then how I'm supposed to play

[onyx dagger]

You may play on the selected server.

[slow holly]

High ping?

[onyx dagger]

Or, join a friend. If for example, you had EU as your main server, and then it got changed to NA, due to this Bug. You may play with one of your friends who has the EU server as his main server, so the results would be added up to the EU server.

[slow holly]

Oh I see

[onyx dagger]

🤷‍♂️

[slow holly]

But I play solo in Europe sooo

[onyx dagger]

Yes, @haughty rock?

[slow holly]

Can't people play in rooms with different servers?

[onyx dagger]

That is the only way, @slow holly.

[onyx dagger]

Looks like it is a Bug issue.

Move to a Discussion channel, @haughty rock.

[slow holly]

Yeah my friends played with me but they got back to their servers normally

[onyx dagger]

Let's not go Off-Topic over here.

[storm flume]

Please do not use languages other than English, @haughty rock. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Again, it is a Bug, @slow holly. 🤷‍♂️

[slow holly]

OK can it be fixed?

[onyx dagger]

Let's hope for the best!

[slow holly]

Thank you for your help

[onyx dagger]

You're very welcome. 🤗

[solemn widget]

It helped, thx!

[storm willow]

@solemn widget you’re welcome

[regal mirage]

Hiii Respected Sir/Mam

I m "Nikhil Koruprolu" and I am from "india",
And I m playing pubg mobile from past 3 years...
And my Pubg mobile account ban on 14-december-2020..
And I don't even use any hack or cheats in game. I always play always fair and good game,I don't know why my account was banned...
Please help me sir and give my account back...
I think my account was banned for the reason of using GFX tools, or vpn ... I used GFX tool, vpn becz my server was changed by mistake I don't know the n new server change rools after changed the server I study about the new rools that's why I used vpn to changed to my old server ,. I changed servers from Asia to KRJP after studying the new server rools I changed the server from KRJP to Asia using VPN and don't have capacity to play pubg without laging. so sir it was a mistake...
I promise you I don't use any cheat or third party app in future please give my account back...

Thank you
"Nikhil Koruprolu"
My account Name :- Nikilkoruprolu
My pubg I'd :- 5193053633
My account level :- 56
My Device Name :- OnePlus 8
My last season tier :- platinum lV or lll.

[storm flume]

Use of unauthorized third-party software or methods, @regal mirage, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@regal mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello again

Icant login yet?

[median oxide]

Hey I didn't get my points even though the hacker got banned

[elfin canopy]

Did you get the in-game mail regarding it?

[median oxide]

@elfin canopy yes

[sly frigate]

السلام عليكم

[elfin canopy]

Please contact in-game customer service regarding it, @median oxide.

[median oxide]

It's said the hacker got banned, yet I didn't get my points back

[onyx dagger]

Please state your issue more briefly, @night cloak.

[median oxide]

Customer service is automated

[onyx dagger]

Greetings, @sly frigate! 🤗
You may state your issue here, in English.

[night cloak]

@onyx dagger

[red crater]

How to change server on europa?

[onyx dagger]

Please move to #emulator-support, @night cloak.

[night cloak]

ok

[elfin canopy]

You'll have to wait for the server cooldown period to be over, @red crater.

[night cloak]

no iwas there before They said the problem not from emulator @onyx dagger

[sly frigate]

Hi, is there a pubg support here. I want to describe my problem and find a solution

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @night cloak.

[red crater]

@elfin canopy but I accidently change

[onyx dagger]

Please state your issue, @sly frigate.

[elfin canopy]

Unfortunately we cannot help you with it, @red crater.

[red crater]

Ok

:(((

[sly frigate]

I have taken 10 years playing clean and I have not violated the rules, even though I am paying huge sums on my account, please find a solution because I will not play with another account

[polar marsh]

@sly frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic badger]

b A n N eD mUtE

[twin mason]

Quick question. I partnered up with a squad through search, after a few games i felt like one guy was cheating, reported him, following day hes online. Figure i imagined it. Play a few more games, then he gets perma banned and i get banned for a week. Is that fair?

[polar marsh]

@twin mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[merry pasture]

‏Hi
‏My account has been banned without any reason knowing I did not violate the company’s rules and did not use any hack or other things . Please take the problem as soon as possible

‏Id : 5385337717
‏Email :[e-mail]

[polar marsh]

@merry pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello
My account has been hacked and the hacker has linked unwanted social media
I got that i would contact customer service via in game and refer this

But it does not work

I get this every time, i can prof that the account is mine with receipt of first and oldest payment from the account

PLEASE HELP i have spent more then 2000$ on this account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[onyx dagger]

The user is already answered by the bot, @sonic badger.

[night cloak]

Sorry bot but that does not help

[vocal path]

Yo can someone help my twitter was hacked and suspended and it was the only thing my pubgm acc was connected 2

i spent way 2 much time and money into the acc just to get banned by a hacker is there anyway to fix this?

[polar marsh]

@vocal path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic badger]

f

[blazing saddle]

@vocal path The best way to get back your account would be contacting Twitter support. If you get no help there, try contacting the in-game customer support.

[night cloak]

How exactly can i insert a screen shot?

[blazing saddle]

Maybe upload it on Imgur or some website and send the link, @night cloak ?

[night cloak]

It is worth a test

[split moss]

@elfin canopy I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @split moss. Remember to read through #faq before asking questions in the support channels.

[split moss]

@elfin canopy I need help.

[elfin canopy]

How may we help you?

[split moss]

@elfin canopy My account has been hacked and it has been linked to the mobile phone number and I want to cancel the connection please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @split moss.

[elfin canopy]

Please contact in-game customer service.

[split moss]

I contacted a lot and did not get help. I want you to help me please

[honest slate]

• Mind Blown * for this ! If this would happen in classic, i would def break my laptop

[split moss]

@elfin canopy I contacted a lot and did not get help. I want you to help me please

[elfin canopy]

Only in-game customer service can help you with it, @split moss.

[split moss]

@elfin canopy What if they do not help me?

[elfin canopy]

They will.

[split moss]

@elfin canopy OK. Suppose you didn't help me. Is there another way for me to get help ??

[elfin canopy]

ONLY customer service in-game can help you.

[split moss]

😫 😫

[storm flume]

Hello, @honest slate!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[north kindle]

@elfin canopy

@elfin canopy What do you think of the coalition, is that allowed?

[storm flume]

Hello, @north kindle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

My account has been stolen

Who i can contact?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Omg

That customer service is bad

[wind glacier]

if I report a player cursing me what will happen to me?

[olive dove]

nothing will happen to you. you mean him?

[wind glacier]

Yes

He swore at me

[mighty valley]

Hello.. I have serious issues

My account has been hacked??

[olive dove]

I am sorry to hear that, but you have mute function in the game, you should have made use of it.

[mighty valley]

Can you please help me

[wind glacier]

And he won't be penalized?

[mighty valley]

@olive dove

[olive dove]

you need to contact in-game customer support.

Do you still have access to your account?

[mighty valley]

Where is that?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @mighty valley.

[mighty valley]

Yeah I do

But the thief linked another account Twitter

So i can’t unlinked until 7 days

And I’m worry to lose my account

[mighty valley]

....,

[olive dove]

@mighty valley https://cdn.discordapp.com/attachments/790187339372036126/790189322052960266/example.webp

[mighty valley]

What chill I do ?

I don’t want to talking to bot

[indigo wind]

i have some problem like this can i contact you@MoSeliem#1559

@olive dove

[mighty valley]

@olive dove nothing is come up?

[olive dove]

you need to follow up with customer support to retrieve your account.

[olive dove]

what do you mean?

[mighty valley]

On link

That’s is mean you can’t help us ?

I have only one week after that god knows what’s going to happen

[indigo wind]

@olive dove Can you come to the audio room, please?

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[night cloak]

@olive dove

What i need to do when the boy who is on my acc want tommorow add hacks on my acc?

He just ngl texting me

I can send you screens

Need help fast

[mighty valley]

@olive dove can you come to audio room I want to talk

@indigo wind I think we have same problem!?

[indigo wind]

Yes @mighty valley

[mighty valley]

I don’t know what to do if PUBG mobile can’t help us

[elfin canopy]

What's the issue, @indigo wind, @mighty valley and @night cloak?

[mighty valley]

My account has been hacked?

[night cloak]

I just have some alien on my account

And he just texting me he will download hacks

Tommorow

[vagrant forum]

The only option you have is to contact the customer service in-game and the customer service of the social media account which was hacked.

[night cloak]

Okey

Will try my best

[mighty valley]

Yeah but I still access my account?

[indigo wind]

@elfin canopy I cannot access my account linked to the game because the phone number has been canceled, and I have not been able to reset the password How can I link the game to another account so that I can access it

I contacted support for more than five months and did not receive a response

[elfin canopy]

Please contact in-game customer service.

[vagrant forum]

You were already guided above, @mighty valley.

[mighty valley]

And the thief has linked with another account Twitter

I tried to unlink I can’t do that until 7 days

[elfin canopy]

Please contact customer Support of respective social media and get back access to your linked social media account.

[indigo wind]

I contacted support for more than five months and did not receive a response @elfin canopy

[mighty valley]

I did contacted customer support but nothing is happening

[elfin canopy]

Protecting your account is your own responsibility. unfortunately, we cannot help you with it other than referring you to customer service in-game

[elfin canopy]

Protecting your account is your own responsibility. unfortunately, we cannot help you with it other than referring you to customer service in-game.
Please contact them and wait for their response.

[indigo wind]

Thank you

[elfin canopy]

Please use English in this server, @indigo wind and @weary smelt.

[weary smelt]

Idont now english

@Mav#٠٠٠ه٧

[elfin canopy]

Use #chat or #pubg-mobile if you do not require assistance.

[indigo wind]

@elfin canopy i need email support pubg

[elfin canopy]

Please join regional server for assistance in Arabic. Link is in #735483472432594994 (3.1)

[elfin canopy]

[e-mail]

[dusty elk]

Your anticheat software banned me for 10 years, reason breaking of user agreement. I never hacked, cheated, used bugs and glitches,never bought uc somewhere else. I wrote an email to customer support 8 days ago... Still no response... What can i do?

[polar marsh]

@dusty elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @mighty valley. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Trying to toup some UC but cant proceed with the payment, from canada.

[celest shadow]

Hello, @night cloak. For your safety, please try to avoid sensitive and personal information in your images or videos. Have you purchased from https://www.pubgmobile.com/pay in the past?

[night cloak]

Well

I've won a giveaway, and the giveaway hoster is unable to send the prize. He sends me this

Any idea what would be the cause?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rough condor. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@celest shadow .

[celest shadow]

What did he sent you, @night cloak?

The video?

[night cloak]

Right

[celest shadow]

If so, can you inform him to try another payment method if possible, @night cloak? Make sure that he is using https://www.pubgmobile.com/pay and not any other websites to make the purchase.

[night cloak]

That he's unable to proceed

He's using midasbuy

Would there be any other trusted payment method?

[sonic badger]

I wanna switch my emulator and I'm very worried from getting 10 years goodbye , any tips?

[celest shadow]

He can used Razer Gold as a payment method in https://www.pubgmobile.com/pay, @night cloak. Please let him know of this.

[night cloak]

Since it's not working he's asking for my pubg account, so he can login and topup

[storm flume]

You can now access #emulator-chat and #emulator-support, @sonic badger. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

But it's risky

[celest shadow]

Please use #emulator-support for further assistance, @sonic badger.

[night cloak]

Can you help me with razor? How's it done

[celest shadow]

Do not share your account information with anyone, no matter the circumstances. He can make the transaction through https://www.pubgmobile.com/pay, and Razer Gold is one of the payment methods he can use:

▫️ https://gold.razer.com/

[red sorrel]

why am I not answered on the official mail?

[night cloak]

@red sorrel You will get a reply. It can take a few hours to a few days, depending on your query and the number of mails they receive.

[red sorrel]

thank you

[grizzled terrace]

@elfin canopy its didn't HeLped🥺

[main orbit]

When Are the pmco registrations

[night cloak]

@main orbit PMCO Fall split isn’t ended yet.

[main orbit]

Okay, thanks 😁

[sudden canopy]

Guys ihave problem icant choose country

How ican fix that idont get any event

[elfin canopy]

That feature is in testing phase. Use alternative method in the meantime.
Also, post about it in #feedback-bugs.

[sudden canopy]

Guys ineed help icant choose countrey idont have this option how ican fix that

Please help me guys

[elfin canopy]

Account created in European region doesn't get an option to change in-game region due to EEA data policy.

[sudden canopy]

@elfin canopy but iam from egypt in africa

@elfin canopy and my account from season 2

How ican change eu iam from africa

[elfin canopy]

It is because you selected "Europe" when creating the account, @sudden canopy.

[sudden canopy]

Icant get any event eu and africa

How ican fix that please that not fair

[elfin canopy]

Could you provide screenshot of the settings, @sudden canopy? Settings > basic (scroll down below)

[sudden canopy]

@Mav#000

@elfin canopy

@elfin canopy please help me

[elfin canopy]

This change is non reversible.

[sudden canopy]

How ican fix that iam from Egypt in Africa

And icant get event for Eu too

[elfin canopy]

You cannot change it.

[sudden canopy]

@elfin canopy this is not fair iam 0 event

[elfin canopy]

This is due to the data policies of the EEA countries.

[sudden canopy]

But iam not Europe

And icant get advantage of eu eveny and also my counter events

How icant talk with supporter to help me and change me from eu to Egypt

[crude escarp]

Hello. Beta pubg won't start. And i can't reinstall on ios device.

[olive dove]

@sudden canopy
Accounts created in EEA, you can't change its region. This is EEA rules.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @crude escarp:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hoary basin]

A arabic person Steal my PUBG account , delete my all friends and my girlfriend ｱのﾉ丂の刀亗 with this ID 5577686930 (11k sinergy was deleted)I need to connect with my Twitter but I can’t delete the Facebook (was hacked) and email link . Please I need help fast! I am Yム爪ム乙ムＫI
This is my ID 5342755202
All my connections are from Romania where I live, new connections are from UAE ! I don’t wanna lose my account

I need help , please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary basin.

[hoary basin]

I send a lot of emails

I called support but no answer

I need help , I sended all my payments

Screenshots with all payments I did

[elfin canopy]

Please wait for customer support's response if you have already contacted them, @hoary basin.

Have patience :)

[hoary basin]

His trying to unlink my all social media , now I can’t connect on my account

I need some people who can report it , please help me

[mortal apex]

@hoary basin Bro u have to wait for their response! Here they can’t do that much. Please understand the situation :))

[hoary basin]

I can be ur sis 😉 I just need some ppl who can report the Facebook account

[mortal apex]

@hoary basin Oh ight. Anyways they did already say to u that u have to wait for the customer service. There’s no other way to report this.

[hoary basin]

Any PUBG officials email ?

[mortal apex]

@hoary basin U can report his FB Account via Facebook.
These are the official ones.

[hoary basin]

Yes but I need more ppl to report it , he connect with the email too

[olive dove]

your inquiry has been answered, @hoary basin . please move to #chat for unrelated topics.

[night cloak]

@elfin canopy

Or someone from staff

Is my account now save?

@olive dove

[olive dove]

Can you access your account?

[night cloak]

No i have ban

[cinder gate]

hi

[river lotus]

Why is the pmpc management in Pakistan is so bad why pakistani people haven’t recieved prizes from 2019 official tournaments?

[cinder gate]

This is the second time my account get ban for no real thing can I get my account back please.

[polar marsh]

@cinder gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello! My account was stolen. Facebook and Twitter were connected. The hacker stole his Facebook account, but the tweet still stops. How can we recover my account?

[olive dove]

@night cloak do you still have access to your account?

[night cloak]

Yes

@olive dove yes

[olive dove]

@night cloak Follow this conversation while contacting in-game customer support:
https://cdn.discordapp.com/attachments/790187339372036126/790189322052960266/example.webp

[minor rose]

good evening, please help me to return the account it was stolen. I have access to it only through mail, everything else has changed, I can provide all payments from my card to your game from the first payment, please unlink everything from your account except mail. account id 5546187028

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @minor rose.

[minor rose]

they don't answer for over a week

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @minor rose.

[night cloak]

Uh I’m trying to play a tdm match but this is showing up when I tap start

[olive dove]

@night cloak can you report this in #old. Please add your details like [ID, Country, network, Device type ] as well.

[manic scroll]

Hello, i have problem with the aim assist in my device (realme x2 pro) wich is a really good device but I think the problem is with the config and active sav you send to thes phones is not really working and it have a lot of bugs that makes it harder to aim and harder to control the recoil so please can look at these problems and make another files that matches with my device and thank you for helping.

[storm flume]

Hello, @manic scroll!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[grand rock]

Bro i am in platinum tire i killed 3 enemy with headshort within 50 meters distance but it didn't count i didn't get the deadeye title

I tried almost 20 times but I failed

[olive dove]

Are you sure that you met the title requirements, @grand rock ?

[grand rock]

Hmm

I have screenshot of details status

[olive dove]

well, you can't proof this by screenshot, Let's make sure you do it the right way:
1- you need to play in solo mode.
2- Platinum ranked [you already did this].
3- 3 head shots- 3 kills [missing a shot will ruin it]
4- you need to be 50 m away from the enemy.

[grand rock]

Look at this screenshot

And i have 19 more screenshot like this

i tried for this achievement at the very beginning
I played over 200 matches for the title but didn't get it

[olive dove]

then, maybe the achievement is bugged in your account, did you try to report this through in-game bug report system.

[grand rock]

@olive dove how ??

[storm flume]

Hello, @grand rock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[grand rock]

Hmm ok

[ancient geode]

I get this pop up on my account how I fix these things please help me

[olive dove]

Seems like your account has been compromised, make sure that you secure your social media accounts.

[agile root]

Hello, I would like to know why does pubgm freeze and has big framedrops while playing on the newest ipad air... It is really frustrating.

[storm flume]

Hello, @agile root!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[marsh kite]

Hi Sir!!!
This is A bug Fix it plz. I just wanted to request you to give me solution of changind server .. because i havent even changed my server but its changed itself while my friend invite me in his lobby .. He is playing in europe and i m in middle east but when i have seen my server after joining hin my server changed automatically. So kindly help me because my rank on middle east is crow 4
ID : 5205840724
My device is S9+
Mobile Data / Cellular ( Jazz )
Pakistan

[olive dove]

@marsh kite
you already reported this in #old, no need to repeat the same message.

[lavish fox]

@olive dove I have a question

[ancient geode]

How I can fix this problem

[grand rock]

bro i contacted to the in-game customer service but it was worst
I already routine repaired it before@MoSeliem#1559

[lavish fox]

Why on huawei p40 lite gyroscope does not work

[ancient geode]

Is There any way to pix my account

[lavish fox]

@olive dove Why on huawei p40 lite gyroscope does not work??

[olive dove]

i answered you already.

[polar marsh]

@cosmic trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

Are you sure that your device has gyroscope sensor?

[ancient geode]

Sir I use my email to open when I open with my gmail account it’s show me this I got no idea how can I fix

[lavish fox]

Yes i test

So you can help me?

[olive dove]

https://consumer.huawei.com/en/community/details/P40-lite-Gyroscope/topicId_142658/

[lavish fox]

Wait what in gyroscope test is working

[ancient geode]

Sir Could you help me

[olive dove]

you need to contact in-game customer support for assistance, we can't help with account related issues.

[lavish fox]

Yea... II'm going to cry in a corner because it's a new phone and I can't get another one...

[ancient geode]

I try everything I’ll chat with them but it does no response mine so I’m trying to do it how are you gonna fix

[olive dove]

I am sorry to hear that, but you still can play without gyro.

[mighty valley]

Hello

[lavish fox]

Yes.It's hard but this is life thanks for your help

[olive dove]

As i stated earlier, only in-game customer support can assist with accounts related issues.

[olive dove]

you are welcome!

[ancient geode]

Sir I Chat with them but they don’t reply back how can I fix

[grand rock]

bro i contacted to the in-game customer service but it was worst
I already routine repaired it before @MoSeliem#1559

[mighty valley]

I contact in game customer but nothing is happening!!!

[olive dove]

@mighty valley
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

[mighty valley]

But I’m fed up I’m running at times now

And I tried to do it again but same question repeating

@olive dove

Can you show me the right way to contact them

[olive dove]

what is it about?

[mighty valley]

Please help me

I told you

My account was stolen

[olive dove]

the un-linking process requires 7 days, you can't change this.

[mighty valley]

The hacker use another account to login

Yeah but I’m worried to lose my account

Feel my pain I can’t even sleep

I spent a lots of money on my account

[olive dove]

I understand your frustration, but I am a player just like you.
Only in-game customer support can assist with account related issues.

[olive dove]

is your account banned?

[mighty valley]

I know but nothing is happening I was trying for 4 hr

No just contact in game

[olive dove]

you answered yes to this question when contacted the customer support, That's why they can't help.

[mighty valley]

And me and the hacker tried to get in game at some time

And now I have banned 3 days

[polar marsh]

@mighty valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@ancient geode repeating the same question will not get your problem solved.
I did answer you already.

[grizzled turret]

Does metro undercover have a level limit? Is there a known bug for matching? Waiting 10 mins+ and still not matching. What’s the issue?

[runic light]

Hello so sorry to bother but I just got a 1 day ban for supposedly using a cracked version of the game??

[polar marsh]

@runic light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient ice]

Hi my friend have baned and his not use hacjs

[polar marsh]

@ancient ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

no advertisement please

[next zodiac]

HELLO

[night cloak]

please state your issue other vise we cant help you

When will the beta team fix their iOS signing certificates?

[onyx plover]

why he just reset the cup , should be ban pan on profile.. xD

[storm flume]

Hello, @onyx plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[onyx plover]

[grave warren]

Hello, good afternoon, I'm here to ask you to please tencent if you can help me recover my account, I was hacked, or While I was transmitting on Facebook, I'm Stream Since my pugb account was linked to Facebook, and I've been playing for years investing money on that page. It hurts, I almost cried, I have been trying to communicate with Tensen through different pages but until now they have not responded to my email or in another account that I think I know that there are millions of people who are bathed, they are hacked voice please tencent if you can help me recover my account I would appreciate it very much since I do not play another game because I do not like it although before I other types of games until I met pugb I have been playing that game and invested a lot of money ah please if any of Tensen listens to me read this for Please I would like to recover my account I have a lot of money invested in that account and it is painful to lose something that you have built

[night cloak]

Im already a beta tester, i just cant install the beta version because the certificates are expired

This is a very popular problem on ios

[olive dove]

@night cloak you can find support regarding the beta version when you joing the beta discord server.

[night cloak]

Can you please send me the link

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @grave warren.

[olive dove]

You need to apply for that, the link is already in the previous message.

[night cloak]

Bro i got accepted

[olive dove]

Why did not you join then?

[onyx plover]

@olive dove Mohammad bro in normal time when someone got banned get Ban pan then reset cup to crone why this player not banned 10year's

[night cloak]

@olive dove does the beta team have a discord server?

[olive dove]

Check this:
#old message

[night cloak]

I applied and i got accepted cause when i opened my “events>recommended” section i saw something new called “Test Server” where i generated my test code, my problem is installing the beta version, usually when u download 3rd party apps you need certificates and they get expired here and there so u cant download and use the app, this happened to the beta version when u download it on iOS

[olive dove]

Yes.

[night cloak]

Can i have the invite link?

[olive dove]

That is a different thing, the one you received in the game is an invitation to play the beta version of the game.

In order to join the beta discord server you need to fill an application, once you get accepted, you will receive a discord invitation to join the beta server.

[night cloak]

I never received the invite link

[olive dove]

[night cloak]

You clearly don’t understand what im trying to tell you, i have my own testing invitation code generated and i got accepted

[olive dove]

You clearly do not understand my answer.

[night cloak]

Yes but ur answer is a step ive already done

[olive dove]

That is not correct.

Getting an invitation code in the game does not gurantee you access to the beta discord server.

[night cloak]

Thats why im asking for the link lmao

[olive dove]

It gurantess you access to the beta version of the game.

[olive dove]

To get a link you need to apply through this link:
https://q.gameexp.com/m/version/task/5923/task-wj

[night cloak]

[warm pilot]

I changed my server mistakly

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @warm pilot.

[warm pilot]

I contacted them but they didn't give me any answer

[onyx plover]

@olive dove you think he used gfx tools ? when someone rich like that has a pro game pc don't need any gfx tools or somethings like that he kill me behind wall i send video on cheaters report site its not fair cuz he rich didn't ban 10year's

[storm flume]

Use of unauthorized third-party software or methods, @onyx plover, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

you have to wait 60 days

[warm pilot]

@Google✓#6198
But i want to change it next season

[night cloak]

there is no other ways it was given in the patch notes

[olive dove]

I do not think, i am just answering your question based on the information that i have.

[warm pilot]

There isn't any way,

[night cloak]

unfortunately no

[onyx plover]

Okay bro , i Hope soon he banned 10 year's and we seen fair games even for rich player

[olive dove]

Agree, we do not tolerate cheaters in anyway. Thank you for report 👍

[warm pilot]

My rank is conqueror at South America

And i have changed it to Europe

[night cloak]

but we cant help you

even customer service cant

[warm pilot]

Which prizes I will get

[night cloak]

?

[warm pilot]

@Google✓#6198
The prizes of Europe or south America

Which one I will get

[night cloak]

You get rewards from your region but your rank will go to europe server

[warm pilot]

@Google✓#6198
So I will get the prizes of conqueror?

[night cloak]

yes

[warm pilot]

Ok you mean that
"In this case the server does not matter"?

[night cloak]

yes but your rank will be From bronze in europe and you have to start from bronze

[warm pilot]

I will get the prizes of highest tier?

[night cloak]

yes you will

[warm pilot]

Ok but I can't get conqueror next season at Europe cuz it very difficult 😥😥

Thanks pubg for this bad update 😥

[jagged reef]

Hey There Guys! I got video from a profile of a cheater who has been using cheats in front of audience & even streaming with Cheats! I have the Evidence as well! how can i submit the report?

[storm flume]

Hello, @jagged reef!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[jagged reef]

Site Not Working

[worn prism]

hello everybody

can anyone help for unlinking email from my pubg mobile account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @worn prism.

[worn prism]

they said to me they does not support unlinking email

[spice wyvern]

Hello, good night, I have a little topic and I want to know if it can be solved. The issue is like this, before I had pubg linked to google, then I made a facebook to be able to put my profile picture in the game and unlink google and leave only facebook. Today I get a notification that the Facebook account has been permanently disabled and there is no way to return it and without it I cannot log into pubg. Is there a possibility of recovering it somehow without facebook?

[sick shale]

No, not possible

[marble flicker]

I need pubg mobile beta discord server link please

[spice wyvern]

then i lost my account forever??

[vagrant onyx]

I think you can to apply for it
if you get accepted they contact you over discord or email

[vagrant onyx]

Was the google method still linked ?

[distant spruce]

I am not able to link my mobile number with my pubg account. Whenever I try to link it show parameter error

What can i do?

[spice wyvern]

No. Only with this facebook that i lost

[marble flicker]

@vagrant onyx bro I got approved for beta

If you check my I'd 522607408

[vagrant onyx]

Some people had that error also maybe you should wait sometime and try again later

[marble flicker]

This is my beta id bro

[vagrant onyx]

If you press to unlink google games method you can try to log in its will cancel the unlink if you log in before 7 days

[distant spruce]

I've tried many times.

[vagrant onyx]

But if its pass away 7 days than not possible @spice wyvern

[vagrant onyx]

Check your email
the information you give them to contact you

[spice wyvern]

@vagrant onyx what i do that? I dont understand

[vagrant onyx]

@distant spruce its could be bugged in your side

try using other wifi connection

[marble flicker]

Check your email
the information you give them to contact you
@vagrant onyx you say me

[vagrant onyx]

@spice wyvern when you did unlink the google games method ?

Do you remember

[spice wyvern]

The last month

[vagrant onyx]

Its gone

you can cancel unlink before 7 days
after 7 days its will unlink

[spice wyvern]

But But I had Twitter linked and I unlinked it yesterday. but when I want to enter with Twitter, it does not leave me because I had already unlinked it

[vagrant onyx]

Maybe

Process of unlink take about 7 days

[viscid quarry]

Woke up one morning and got banned fa 10 years haven’t played the game in a week

[polar marsh]

@viscid quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@night cloak try downloading from here: https://testflight.apple.com/join/q5WYbkjL

@spice wyvern you should try contacting the Facebook.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @drifting wraith.

[olive relic]

Why I have got bannned 10 minutes?

[flint python]

I think this game should focus on the actual gameplay instead of focusing on cosmetics. You can't use cosmetics in a game that is unplayable.

[night cloak]

Feel free to suggest it in #old

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @olive relic.

[echo sable]

my beta version is 1.2.3 and when I'm going to login the game it shows pls update to latest version I updated it today please help me

[clear spindle]

There's a new update available.

[marble flicker]

Why this problem

[night cloak]

a new update is available and you have to update to it

[marble flicker]

I do it

[earnest arrow]

So many iOS player have got banned 1 day .. and reset the ranking. I never cheat. How can I do now?? Please help me ...

[marble flicker]

Please help I do it all but why

@night cloak

Please help

[fleet terrace]

My server was changed by Asia 100000%❤️❤️❤️❤️

[night cloak]

Good

Is that beta, @marble flicker?

[marble flicker]

Mm

[night cloak]

Could you please try reinstalling, @marble flicker?

[marble flicker]

Ok

[night cloak]

Okay. You may move channel. Thank you!

[marble flicker]

I info please

[marble flicker]

My give invite code this not delete

[night cloak]

You need to update PUBG MOBILE beta, @marble flicker. Please check your respective App Store for a update. Or reinstall.

[heavy vortex]

If it shows update. Restart. @marble flicker

After 1 or 2 times it'll work.

[marble flicker]

I all do it but this is coming

[heavy vortex]

Strange.

[night cloak]

I’ve advised you, @marble flicker. Follow the steps given.

[marble flicker]

Ok

Give please

[night cloak]

You need to update PUBG MOBILE beta, @marble flicker. Please check your respective App Store for a update. Or reinstall.

[night cloak]

Or reinstall.

[marble flicker]

Ok wait

But i giving invite code I reinstall after same code I keep

@night cloak

[night cloak]

Please contact, @onyx cairn. For assistance regarding the beta version, @marble flicker.

[marble flicker]

Ok

[rotund pike]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rotund pike. Remember to read through #faq before asking questions in the support channels.

[rotund pike]

Does someone help me?

How do i unlink my email

@clear spindle

[night cloak]

Currently that is not apart of the feature, @rotund pike. And is not possible.

[tacit otter]

Can someone help me out

I can't join matches

[night cloak]

Have you tried a routine repair, @tacit otter?

[tacit otter]

It's keeps loading and loading... uninstall and again installed it

Same problem

What's routine repair?

[clear spindle]

Settings > Logout > Repair > Routine Repair.

[tacit otter]

Ok I'm trying it.....

[proven crescent]

How do I unlink email from pubg?

There is no access to the email anymore^

[upper wave]

@marble flicker wait For Next Update If You Uninstall You will Lose Your Login that Code Not Work Again So Please Wait For Update

[marble flicker]

@upper wave ok
I am also tamil

[proven crescent]

@clear spindle ?

[clear spindle]

The feature is in beta, so you can try contacting the in game customer service.

[proven crescent]

The in game customer service is all automated messages

[left portal]

What is this

[clear spindle]

Only they could help you with this matter and the chance is less to un-link it.

@left portal is that PUBG MOBILE LITE??

[marble flicker]

@clear spindle no this pubg mobile beta

[clear spindle]

** **

[marble flicker]

I say correct only?

[clear spindle]

Let the user say which version is that, simple

[rare shadow]

Yo anyone can help me with that?

I don’t know where to use it

[celest shadow]

Please refer to the pinned messages of this channel.

[sick shale]

@rare shadow Select the 3rd map (Advanced), and go to the place that is mentioned in the password letter description, there will be a metal door, get close to it and click on Open

[rare shadow]

Oh okay, thank u very much🥰

[upper wave]

@marble flicker now Fixed You Can Login now

[gritty glade]

When New Update 1.2 Coming For PUBG MOBILE?

[marble flicker]

@upper wave ok I will try

[night cloak]

we Dont know anything about future updates

[tacit otter]

Still the same problem

[upper wave]

Coming Soon !

[tacit otter]

It freezes here but background music keeps going on

I have played a tdm after routine repair but can't join classics

@Red

[marble flicker]

@upper wave tq so much bro

[tacit otter]

@night cloak

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @tacit otter.

[ancient geode]

Help me with this

[night cloak]

Please contact in-game support, @ancient geode.

[marble flicker]

@night cloak bro how to join beta discord server

[storm flume]

You can apply for the PUBG MOBILE beta program here, @marble flicker:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

You’ll be emailed the discord server link if you’re selected. I believe.

[marble flicker]

Ok

@night cloak but I playing beta version now

Process finesh which time come email

[night cloak]

No ETA.

[marble flicker]

Ok

Maximum how many days bro

[celest shadow]

There is no estimated time, please be patient.

[marble flicker]

@celest shadow ok thank for information

[proven crescent]

Can someone tell me how to unlink the email linked to my account? I don’t have access to that email anymore and I don’t know which options to select and what to write in the customer service chat to unlink it

[marble flicker]

@night cloak thanks for information

[oblique folio]

Lobby Framedrop fixed, Added New Feature telling to go inside the playzone.

But still, Match has a framedrops even in solos, a bit dissappointed since new era has come out to the point it isn't fun and competitive anymore.

S3 player and 1.2Update must fix their Laggy Game, It is a total dissappointment if they didnt fix framedrop issues

[proven crescent]

@celest shadow ?

[night cloak]

My server was changed by mistake because of joining a custom room. Is there any other way to change back to it before 60 days end? I know that it was in the latest patch. But still it makes the game unplayable. Coming from europe server at 20 ms to north america 200ms+, is obvuously not what I planned. In-game customer support ends the conversations as soon as i start the topic. Waiting 60 days to push a button, is quite absurd. Also ironically, it was made to male the game more stable, yet now it will make it unstable for users that do this by mistake.
Anyone got a solution? Thank you for any help in advance.

[loud zenith]

One message removed from a suspended account.

[celest shadow]

It is currently not possible to unlink a linked e-mail address. However, you may contact the customer service for further assistance in this regard. Let them know that you need assistance with unlinking your e-mail.

[celest shadow]

Please send this in #old with your numeric user identification.

[proven crescent]

Yeah but it’s all automated messages and I don’t know what to write or choose for them to help

[keen lotus]

why i cant login on beta ver no have other login

[loud zenith]

One message removed from a suspended account.

[celest shadow]

There is nothing we can do to help with your issue, and this is an existing issue with the iOS 14 software version, and not the game itself. It treats the in-game voice chat as a normal phone call and this causes it to reduce the in-game sounds. Feel free to share your concerns in this regard in #old.

[celest folio]

Why is only ammo dropping in metro.. something we don’t know?

[viral yarrow]

Hi everyone, my fb was hacked and my fb was banned immediately due to hacker posted an obscene profile pic. I am still able to access my pubg mobile account because its also binded to google play. However, the hacker is still able to log in to my account? How do I stop this? I am not able to unlink FB due to client version error.

[night cloak]

you were answered earlier