questions

[onyx dagger]

Fyi you're not on Silver and you're on Ace, @night cloak.

[short lichen]

In conqueror even if you win a match you have to have kills or you not gonna get point 😂

[glacial bramble]

Ahhh so then i need to remove feedback report?

[tired zealot]

Guys just to update the red magic nubia 5g force close issue after the update got resolved by reinstalling the game

[celest shadow]

Is your server currently set to KRJP or Europe, @glacial bramble?

Glad to hear that, @tired zealot!

[glacial bramble]

it was in Europe from the start so i didn't needs to change it, but i opened game again and now it's showing in KRJP even i didn't change it

[celest shadow]

That's very odd, @glacial bramble. It appears that you can still change your server back to Europe since you seem to not be on a 60 days cooldown.

Please also keep your feedback report in #old.

[glacial bramble]

Yeah, how

[glacial bramble]

Ok, i still didn't remove it

[celest shadow]

Great, thank you.

[glacial bramble]

Or if im from india and it's not supporting like that why

I downloaded game from official website, (pubgmobile.com)

[short lichen]

@void lintel what is the server that is selected in your game match

[hasty saddle]

I do not know what to say, I was banned because the game was not downloaded from the store, knowing that it was downloaded from the iPhone store, but despite this, I was banned for a day, why is this?.

• I hope to solve this problem and remove the ban from my account.

[celest shadow]

I do not know either, but your report in #old would definitely come in handy should more players report the same, @glacial bramble.

Please refer to the pinned messages of this channel for further information, @hasty saddle.

[glacial bramble]

@celest shadow in info, i mentioned my country, india so is that ok? because game is banned here (global version) and indian version is coming soon

[night cloak]

is it safe to play with our accounts or no thats the question

[celest shadow]

That is absolutely fine, worry not.

[celest shadow]

What do you mean and what are you referring to?

[night cloak]

am referring to the security system issue 1 day ..

[glacial bramble]

@celest shadow ok thank you and taichi for support me well, it would be happy if we play few matches in free time, i send req to taichi 😁 and i won't go off topic in here

[celest shadow]

Players should contact the customer service for assistance and be in touch with a customer service representative to understand why they were suspended in the first place, @night cloak.

You are welcome, @glacial bramble. Feel free to mention me in the discussion channels.

[wet jewel]

Dam

[night cloak]

yeah but its already mentioned that its a security issue bug or something everyone is getting 1 day with tier reset and while contacting customer support they just say that you need to wait for the duration which doesn't make sense if its a security issue then why in the first place should i contact customer support

[onyx dagger]

Yes @wet jewel?
Kindly state your issue. :)

[wet jewel]

.

......

[hasty saddle]

5517068876 : Numeric User Identification
iPhone 11 : Device
Celluar - Zain : Wi-Fi/Cellular
Saudi Arabia : Country

[onyx dagger]

State your issue, @hasty saddle.

Do you have any issues regarding the game, @wet jewel?
If not, please move to a Discussion channel, as this is a Support channel. :)

[wet jewel]

.

[onyx dagger]

Alright.

[hasty saddle]

Wrong ban.

[polar marsh]

@hasty saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

What is the problem?

[wet jewel]

Nothing is wrong with my pubg account

[short lichen]

Then if you do not need any assistance please go to a discussion channel

[wet jewel]

Dam everyone is telling me to do that alright fine whatever

[short lichen]

Thank you.

[night cloak]

so thats why i was asking if its safe to play with our accounts as there is no live support in game its all automated answers for restriction issues and there is no human seeing the request to un restrict the account the second question is if i get b*panned for this security issue who will take the fault for this

[kind violet]

hi i cant change my server anymore how i can do ?

[short lichen]

If you do not cheat or do anything that could get your account banned then you have no problem playing the game

[night cloak]

99.9 of the players got restricted for 1 day with no any reason at all and it's already mentioned thats its a security issue

[short lichen]

Please contact customer service #faq 5.3

[kind violet]

i dont know what to select for go there

[short lichen]

Oops

[night cloak]

1 day restriction wont be an issue but keep in mind that this bpan will be in your record so if the security issue is still there you will be restricted again and again untill you will be permanently suspended

[short lichen]

Pardon, what is the issue here?

[kind violet]

the support didnt Respond me

[night cloak]

1 day unofficial client not downloading the game from the app store

[short lichen]

Please be patient, they will help you before December 1st

[celest shadow]

The game's security received improvements and started to suspend players who were violating PUBG MOBILE's Terms of Service , @night cloak. It is not a security issue, and if you noticed, not all iOS players gets their account "banned". There is a reason behind all this, and players are advised to contact the customer service should they need assistance in regards to their account suspension.

You are safe to play the game as long as you do not attempt to do anything that can get you banned. Remember, the customer service cannot support players instantly due to the large player base of the game, which has millions of concurrent players.

[night cloak]

well downloading the game from the app store is not violation of terms

if its safe to play on our accounts in ios then why is there even 1 % getting restricted for 1 day even though the community team over here said thats its a security issue

what i want to say is that there is a at least 1% of players which got restricted for 1 day they did everything right not cheating nothingg and ofc tier reset with no any reason

[short lichen]

Apologies

[celest shadow]

May I know when did the Community Team mentioned that this was a "security issue"? The fact that it is not, and players who are suspended for a day are most likely using modified version of the game or something else that the security system detects.

[night cloak]

well apologies doesn't do good for the time wasted ranking up

[short lichen]

I have experienced something the same before but you have to wait til the ban is over sir

[night cloak]

she did mentioned that in the feedback bug i read it and the community team in mena server did also mentioned thats its a security issue

[night cloak]

thats the problem in the first place why could i wait if iam innocent thats not fair playing for days and days to get arank and it all goes for nothing that will make you unhappy for sure and irs not only that its in your record

[celest shadow]

Error 403 did not mention of such, she addressed two topics in a single message, @night cloak:

#old message

You may need to read it carefully again.

[hearty whale]

Theres a problem w the metro update

[short lichen]

What is it?

[night cloak]

then why in mena server the admins /mods/contributors they all mentioned that its a security issue

and in the message of error 403 its not even clear for the question what is the reason of 1 day bpan its not possible that thousands of players getting it they all are using hacks and if they download a hack and got dedicated why is it not 10 years

and if he downloaded the game outside the appstore then what is the point of it in the first place if he is not using a hack

i hope you got my concern and understood my issue

[ornate sapphire]

How can I get support to recover my account ?? Please :(

[sick shale]

Stop repeating questions over and over please, contact customer service

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ornate sapphire.

[night cloak]

its just a simple question what is the reason of 1 day restriction simple

[wanton apex]

Can anyone help me my account was reset to bronze and restricted for a day this week and now it happened again im reset to bronze and restricted for 2 days

[short lichen]

Please refer to #faq 2.12

[ornate sapphire]

I don't know how to find it because I don't know the way, unfortunately: (

[wanton apex]

It tells me to download the game from the app store or Google play I'm using ipad mini 5 I recently deleted the game when I got restricted once and reinstalled it and now it happened again

[celest shadow]

The individuals you mentioned are not Tencent Games' employees, @night cloak.

I trust that the pinned message in this regard explains all you need to know about it. You are free to share your concerns about this in #old.

[night cloak]

thanks i appreciate it and sorry for wasting your time 🥰

[celest shadow]

No need to apologise and you are welcome.

[storm flume]

Please refer to this channel's pinned messages for further information, @wanton apex:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wanton apex]

But I did and there's only a bot replying to me and didn't help me

[night cloak]

The person who stole my account banned it for 10 years please help, I regret it😔 ID: 513420271

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty lava]

Does anybody else hear the difference when turning on your mic PUBGM audios sounds weaker and weirder. or is it just me?

ingame btw

[glacial bramble]

I'm not facing such kind of problem, did you try different earphones/headphones?

[sturdy citrus]

@night cloak 😞

[gritty lava]

me and my friend experienced it once we switched to iOS, in another way of saying it, if i don't have my mic on the quality of the Audio of PUBGM is 10/10 but once i switch on my mic it goes to a 8/10. And yeah ive tried different headsets/ earphones nothing changed expect the quality of the earphones lmao

[lilac sundial]

Hello, I have a problem. My Facebook account has been hacked and the person has entered my pubg account. My account has been classified because he used the hack and I have the pubg warrior title. My account from the first season.

[polar marsh]

@lilac sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hey i changed server as wrong is there anyway to change it agayn?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

....?

[sick shale]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this:
#news message

[night cloak]

@sick shale i did it bro its about 28 hour no one Answered me.!

[sick shale]

Be patient please

[night cloak]

@sick shale Ok bro Thx ❤️

[glacial bramble]

Do you use any kind of converter/adapter for earphones? because my friend faced that problem because of adapter

[gritty lava]

nopee

[glacial bramble]

@sick shale do you have any idea of his issue?@gritty lava

[sick shale]

Update version to iOS 14.2

[chrome temple]

Please help me

[hollow thistle]

Unlock my email
Way?5647342620

[polar marsh]

@hollow thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden yoke]

Hello. My account has been banned for 10 years and I have not made mistakes. What should I do and who do I talk to?

[polar marsh]

@leaden yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grim tangle]

@polar marsh Why racism against Arabs, PUBG MOBILE? And you know that all your profits from the Arabs are true or false? Why have most of the Arab players ’accounts been suspended and other countries’ accounts have not been suspended? We will campaign against PUBG MOBILE and delete it from all our phones and go except for a game with a clean environment

[chrome temple]

I have problems about my account i don’t know why give to me pand 2 time now !!! I download PUBG mobile from apple store i don’t download From elsewhere why give me pand please help me about this problem I don’t want lose my account my account number : 5199324350
Please help me

[sick shale]

@chrome temple

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

And read pinned message

[runic matrix]

My friend accidently. Change server any solution

[chrome temple]

Give me someone I correspond with in order to find a solution to this problem. You can send me a customer service email, provided that I am answered and my messages are not ignored.

[storm flume]

Please refer to this channel's pinned messages for further information, @runic matrix:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wide cairn]

how can I unlink my email account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wide cairn.

[wide cairn]

not Google play

[gritty lava]

Its updated

[agile hollow]

I am level 28 in metro mode but i cant collect rewards... is it bugged?

[charred ore]

My account has been hacked. I want to know the address of the person who hacked

???

@polar marsh

@lime juniper @sober#7001 @slender wharf @torpid quail

[slender wharf]

@charred ore the pubg mobile account? Or the social media linked to the game.

[charred ore]

@slender wharf pubg account

[slender wharf]

Please contact customer service in-game, @charred ore. This server is unable to assist with account related issues.

[lavish cloak]

i don't know how but iif you need any information i will give you plz help me .. @polar marsh @slender wharf

[slender wharf]

@lavish cloak regarding?

[lavish cloak]

this @slender wharf

My account has been hacked. I want to know the address of the person who hacked @slender wharf

[slender wharf]

Like I replied with to him, please contact in-game customer service, @lavish cloak. We are not able to help with in-game account related issues.

[lavish cloak]

@slender wharf If I knew I would speak to them, I would have been their word

[iron fog]

What kind of a fair environment is this smh

[slender wharf]

@lavish cloak your account was hacked correct?

[lavish cloak]

yeah

[slender wharf]

@iron fog it's to prevent people from using 3rd party applications on a guest account.

[lavish cloak]

@slender wharf And the thief called me and asked for money ...

[iron fog]

Well yeah but like still

[slender wharf]

@lavish cloak then please contact in-game customer service, we're unable to assist in retrieving the account for you.

[iron fog]

Honestly imma just delete the game cause I have gotten my stuff hacked and stolen and nothing came back i play guest to prevent and now this smh

[lavish cloak]

@slender wharf again ?

[slender wharf]

If you've already contacted them then please wait patiently for a reply, @lavish cloak.

[iron fog]

@lavish cloak idk if you can get it back, I have tried with mine and nothing, wait but um, i think not that's why I use guest and now I can't play with anyone but myself

[lavish cloak]

@slender wharf Time is running out and I know I can register on the board, I am not a guarantor. I can know, I will enter it again or not

[iron fog]

@lavish cloak honestly I just say forget about the account, if mine never came back and the freaked it up for guests forcing yoh to link another account, just forget about it and play another game for example cod, way better game if you don't already play it

[ripe saffron]

I’m a clean player and I got banned for 24h without doing anything wrong! Can anyone help me?

[polar marsh]

@ripe saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain elk]

Hi

I want my acuunet

Im just playing with hack 😞

[short lichen]

Wait huh

[plain elk]

Help my plaese my account is mythic fashion ..

[sick shale]

Is your account banned?

[plain elk]

Yah

[polar marsh]

@plain elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron fog]

All I can say is Pubg Mobile has been ruined since the past 2 to 3 updates

[short lichen]

Apologies

[devout geode]

You do not need to.

[iron fog]

Yeah

[night cloak]

Please provide your feedback in #old, @iron fog.

[iron fog]

@night cloak I did

[night cloak]

Well done.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[orchid arch]

If i use Graphics Apps Like"GFX Tools"
I'll Get perm Banned??

[storm flume]

Use of unauthorized third-party software or methods, @orchid arch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[pastel anvil]

Why doesn’t it let me purchase!

[short lichen]

Please refer to #faq subpoint 4.2

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

You may move channel now, thank you!

[pastel anvil]

@short lichen I think cause it doesn’t let me use a 80 Uc coupon on a 60 Uc crate :/

[short lichen]

Please contact customer services for help

[pastel anvil]

I don’t have an error purchase tho.....just “cannot purchase”.......but whatever

[short lichen]

That’s a error purchase but I’m sorry

[silent otter]

Hey i have a question

[wheat blade]

@night cloak

[silent otter]

So i played i game ans my team mate killed me

Can he banned ?

[night cloak]

Can you help us!

[short lichen]

You could report him

[night cloak]

I want now why i have A banned from the pubg

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short lichen]

Pardon me, but can you explain it more clear?

[short lichen]

You can report him, if you want revenge

[night cloak]

Please avoid answering account suspension related queries, @short lichen. The bot answers them.

[covert nymph]

Was wondering if playing on the iPhone 12 pro max is bugged at the moment?

So I play 5 fingers, with ads and lean on hold. So when I have all 5 fingers down, my screen seem to lock or my fingers would become unregistered.

Another annoying factor is that my sprinting and aiming would be flipped, as in my sprint side would be on the aiming side, vice versa.

I just swapped over from the iPhone 7+, everything on that phone is fine. It’s just that for me, the game is very unplayable on the 12 pro max.

[night cloak]

Have you tried a routine repair, @covert nymph?

[short lichen]

I think its a new option on apple

[covert nymph]

Yes, I have.

[night cloak]

Any chance you can share a hand cam video, @covert nymph? Of the issue happening.

[covert nymph]

i’ll dm you @night cloak

[night cloak]

You can send it here.

[covert nymph]

posting.

screen would lock, i than have to react faster

[steady elm]

I have a question about the UC Shop given outfit and gunskin

Can't we redeem them after buying uc from the gas station évent ?

[covert nymph]

more vids on my screen locking.

[night cloak]

Any chance you can share a hand cam video, @covert nymph? Of the issue happening.

Screenshots on what you’re referring to please, @steady elm.

[steady elm]

This

[night cloak]

I don’t believe you can, @steady elm.

[nova zealot]

Good afternoon, I want to know if I can have my account, my account has been suspended because my facebook account was eliminated and IIhave my pubg Mobile account sincronized with Facebook, my ID is 536884070.
I hope you can Help me, thank you @polar marsh

[polar marsh]

@nova zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady elm]

@night cloak it stills a purchase though !

There's no difference

[night cloak]

A discounted purchase.

You can purchase UC from the shop not from special events as they do not count towards the bonus rewards.

[finite comet]

When will the bonus challenge come ?

[night cloak]

Still didn’t get change button why.?

😬

@lime juniper can you answer me☹️

[short lichen]

Please wait patiently, they will help you before December 1st

[night cloak]

@short lichen i waited and got that msg Then There is nothing 🤦‍♂️💔

[short lichen]

If you have done it then please wait for them to give you permission to change server. This is the process btw.

[night cloak]

i did that before 😬@short lichen

i am waiting 🥶

[short lichen]

Then patience it is.

[night cloak]

That’s what i do

[short lichen]

Yes.

[night cloak]

Thx For answering me ❤️@short lichen

[short lichen]

No Problem!

[night cloak]

🙏💙

[hearty whale]

The metro royal

[short lichen]

How can I help you?

[dull halo]

I changed my server to south america by mistake and I want to change it back to Asia. What to do?

Please help me

[hot storm]

Guys Anyone Help me please please Gameplay management Click On NO Option How I play More Time Help Me please @everyone

[spark comet]

I was changed server by mistake how can i change

[short lichen]

Please contact customer service via in game settings bottom left next to the log out and please do this process and wait patiently. They will help you before December 1st

@spark comet

[surreal nova]

hi, can i ask when will i get to be the inspector in pubg (idk what it's called)

[night cloak]

You mean become a reviewer, @surreal nova?

[surreal nova]

yeah

its been a week I've requested it

still got no response :/

[night cloak]

Same for a lot of us. Just need to be patient.

[surreal nova]

ah okok

[night cloak]

You may refer to this message, @surreal nova. <#questions message>.

[round spear]

Everytime someone invites me to play with them in brothers in arms the match will start they will be in game but I'll stay in lobby it won't take me to the match

Any suggestions?

Cool. Thanks for the help 🙂

[rare thistle]

Is there something wrong with the undercover cards in metro royale mode? Im unable to use them for some reason wont find a match

[remote haven]

Help me out pubg mobile my server got switched by mistake . I made ah report and i didn't get ah helpful reply so tell me

[night cloak]

Sorry for the delay, @round spear! Do you get an errors of any sort?

[storm flume]

Please refer to this channel's pinned messages for further information, @remote haven:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I believe there’s just less players that play the undercover mode, @rare thistle. Which will result in longer wait times.

[remote haven]

Question when will this season end ???

[round spear]

It's fine, no it'll say the match will start in 3 seconds and then my teammate will be in the match while I'm still in lobby without showing any errors

[night cloak]

Can i have the mena server link?

Are deathcams accurate? I’m pretty sure I shot him with the dp and there was hitboxes. Please reply to this, thank you

Refer to subpoint 3.1 in #735483472432594994 for regional communities, @night cloak.

I knew he was going to come from top, the zone would eat him if he circled all the way around... so I shot him with my dp( there was hitboxes) but the deathreplay didn’t show that

Any chance you could try share a video recording, @round spear?

Does that have anything to do with lags?

[round spear]

Sure I'll try

[night cloak]

Yes. Server desync and or poor internet connection.

That affects the bullets as well?

Of course.

My movement were fine but the bullets were laggy, as if tho it delays 1-3 seconds before it hits my target.

Yea so the update didn’t work overall, It’s still laggy

[round spear]

I recorded it but where can I share it?

[onyx dagger]

You may share it here, @round spear.

[round spear]

Can't. It's not letting me share it here

[onyx dagger]

Are you sure?

[round spear]

Let me try again...

Oh nvm it worked 😅

[round spear]

That keeps happening, they'll join the match and I'll stay in lobby

[onyx dagger]

That's weird.

[round spear]

Yeah

[onyx dagger]

Please report this issue in #old.

[soft mauve]

can you unlink the email?

[onyx dagger]

You can, probably, but as the email link feature is still in BETA version, you cannot unlink it by yourself, @soft mauve.
You need to contact Customer Service in-game about that.

[soft mauve]

f

how long would it take for them to respond?

[onyx dagger]

No ETA, sadly. But Soon.

[glad bolt]

Please help by mistake I choose wrong server

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @glad bolt.

[onyx dagger]

You may just click on the Change button and then change it, @glad bolt.

[glad bolt]

@onyx dagger I don't have any change option

[onyx dagger]

Check above the ss which you have sent, you do have it, @glad bolt.

[glad bolt]

@onyx dagger sorry rong SS

[onyx dagger]

Hello, @rugged atlas!
Sorry for the late response.
The next event is:
PMCO SPRING SPLIT 2021
And the Registration period: Jan 1 - Jan 24.

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @glad bolt:
#news message

[glad bolt]

I contact with customers server they send me message to that I changed my server again but I don't have any change option

[onyx dagger]

Kindly be patient in that matter, @glad bolt.
It takes some time to make the changes.

[round spear]

U can change it after a day. I requested a server cool down yesterday and today I got an in game mail saying I can change it

It might take longer

[glad bolt]

@onyx dagger it took 11 hour almost . I don't have change option

[round spear]

Just be patient you'll have it soon

[onyx dagger]

Patience, @glad bolt.

[polar marsh]

@serene tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

VPN is not Recommended, @serene tree. You may contact Customer Service in-game to know more about VPNs.

[glad bolt]

@onyx dagger are you moderator?

[nimble junco]

In metro royal survive for 20 minute in a match 1 time quest is not working

[onyx dagger]

I am not, @glad bolt.

You need to finish a match in order to complete the mission, @nimble junco.

[nimble junco]

@onyx dagger Is it related to classic?

[onyx dagger]

Nope. It is about a match in Metro Exidus mode.

[near lagoon]

How can i get in touch with the support i have an account that got banned for no reason

[polar marsh]

@near lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nimble junco]

@onyx dagger I have finished the match about 29 minute still not workingin metro

[onyx dagger]

Did you finish the match, @nimble junco?

[nimble junco]

@onyx dagger yup

[onyx dagger]

Looks like a bug. Kindly report it in #old, @nimble junco.

[nimble junco]

Okie

[onyx dagger]

Alright.

[rare thistle]

Just want to say thank you to @night cloak for the insight that does make sense. I will try with auto matching off

[night cloak]

You’re very welcome!

[frail sandal]

Hey I reported a bug yesterday in feedback bugs how do I know when someone contacts me? By @-ing me?

[night cloak]

It’s very unlikely you’ll contacted, @frail sandal. The channel is just for the team to look through and see what’s wrong/needs to be fixed.

[frail sandal]

It’s very unlikely you’ll contacted, @frail sandal. The channel is just for the team to look through and see what’s wrong/needs to be fixed.
@night cloak oh okay thanks, hope it gets fixed soon then

[daring slate]

Hello Team, i am facing a issue regarding TDM deathmatch loading . after starting TDM i am unable to see enemies weapons for few minutes, sometime match ends game never starts .

[onyx dagger]

Kindly try doing a Routine repair of the game, @daring slate.

[quiet sigil]

Im using the newest Ipad air and there's a bug with the comms system- Whenever I turn my mic on the sound becomes muffled and approx 50% lower

do you guys know why this is?

It really messes up the gameplay- I can't hear footsteps and practically am deaf

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quiet sigil.

[quiet sigil]

oh okk

[night cloak]

Also please report the issue in #old, @quiet sigil.

[south harbor]

I think this is a bug, there is a flare gun in quickmatc

[onyx dagger]

Flare gun in quick match, @south harbor?

[south harbor]

Yes, and the flare drop were there too and it is lootable

[onyx dagger]

Was it like Any weapons mode?

If so, there is a chance to find a Flare Gun.

[south harbor]

Item heaven and all weapons

[quiet sigil]

yeah thats just

[onyx dagger]

Then there is a Chance.

[quiet sigil]

normal and part of the system

[south harbor]

Before the new erangel there is no flare gun in quickmatch

[onyx dagger]

What if it started to come from the new update?

[night cloak]

See guys

I am from india

My pubg global account region is connected to turkey

So is my data transfer will be possible ?? To pubg india account

[digital glen]

MY FRIEND HAVE A PUBG ACC someone hacked that acc and played with hacks then he got banned so, what he will do ???

10years of ban 9years left

[quiet sigil]

@south harbor its part of the design- flare guns are supposed to be there.

[digital glen]

Plz answer my question

[night cloak]

I don't think do your friend account is gone cuz my old clan leader had faced the same prblm he never got his account back

[digital glen]

Did u contracted to pubg team?

[night cloak]

Nup 😂

[sick shale]

@digital glen

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[night cloak]

Btw can u reply my question rebel

[digital glen]

😒😒

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[night cloak]

Ok boi

[digital glen]

The customer service have corona

[iron rivet]

E

[night cloak]

Rebel is there is no pubg mobile india discord server ??

[sick shale]

There is one I think, you may google it

[night cloak]

Okie

[surreal nacelle]

In which regional server Sri Lankan users are matching?

[onyx dagger]

Probably Asia, @surreal nacelle.

[surreal nacelle]

i mean what is the specific country like this?

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @teal vine @final ether.

[night cloak]

I cannot make sense of what you’re trying to say, @surreal nacelle. Could you please explain what you need in detail?

[teal vine]

#questions my shots are not regestering help please

😢 😢

[onyx dagger]

Kindly state your issue, @final ether.

[final ether]

help

[surreal nacelle]

in attached pic there is " indian server "like that i am asking which server Sri Lakan users are matchmaking?

[onyx dagger]

Maybe you didnt give the enemy enough damage?

[prime depot]

I need help with soemthing

[onyx dagger]

Yes, @prime depot?

[night cloak]

The discord server, @surreal nacelle?

[prime depot]

Ok so,you know the controls in settings?

[onyx dagger]

Helmet exist, @teal vine.
Also, you would have hit him somewhere thinking it was head.

[prime depot]

It is

[teal vine]

Same issue with everygun

Its bullets regestering problem

[onyx dagger]

If you're so sure about it, please report the issue in #old, @teal vine.

[celest shadow]

We do not have such information. Sorry.

[prime depot]

The first option doesn't let me move screen while scoping,also with the 3rd..1st and 3rd Aren't working,they was working like last night..but it doesn't work no more

[devout geode]

No one helmet saves from AWM shots.

[teal vine]

I dont even have lag 60 fps with 20 ms ping

[final ether]

when i updated my pubg it was running good but when i open it next day it was saying ur account has been linked with newer version of the game u can no longer login with old one

[onyx dagger]

#old it is then, @teal vine.

[surreal nacelle]

ok thanks.even though it doesnt make any sense.

[onyx dagger]

Restarting the game should fix the issue, @prime depot.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @final ether.

[prime depot]

@onyx dagger i did just that,i even reinstalled..still nothing

[night cloak]

I don't have a wifi wut to do

Say contact customer service and i'll ||dunno|| dyno 2.0

[prime depot]

It hasn't been working for awhile

[final ether]

when i updated my pubg it was running good but when i open it next day it was saying ur account has been linked with newer version of the game u can no longer login with old one@onyx dagger

[night cloak]

You have to wait till next patch releases that happened to me too

[onyx dagger]

Kindly wait patiently for some time and check again, @prime depot.
If the issue still persist, please report it in #old.

[tired pulsar]

I got banned for a day for no absolute reason and it reset my rank.. is that suppose to happen?

[onyx dagger]

Looks like someone has aces to your game account, @final ether.
Please contact customer service in-game about this as only they can help you with Account related issues.

Kindly refer to the Pinned messages of this channel, @tired pulsar.

[celest shadow]

Can you head to your basic settings and enable Camera rotation while ADS, @prime depot?

[prime depot]

Wtf

[night cloak]

[onyx dagger]

Can you try clearing the cache of the game and then try again, @night cloak?

[final ether]

what i have to tell them in coustomer service kindly can you guide me?@onyx dagger

[night cloak]

Les see

[onyx dagger]

Alright.

You may create a conversation with them, @final ether, and then state the issue.

And then wait patiently for their reply. Kindly refer to #faq 5.4

[night cloak]

Didn't help and im not getting an option that i want to download with data

[onyx dagger]

Could you check your device settings, @night cloak?

[night cloak]

For what

[final ether]

thanks@onyx dagger

[onyx dagger]

If the usage for Mobile data is enabled for the game?

[prime depot]

@celest shadow im confused...wdym?

[onyx dagger]

You're very welcome, @final ether!

[clear spindle]

Android, @night cloak ??

[night cloak]

There is no limit

@clear spindle yes

[celest shadow]

There an option in the basic settings of your game: Camera Rotation while ADS, try enabling that and let me know if that helps with your issue.

[clear spindle]

Reinstalling will fix it.

[night cloak]

[tired pulsar]

There isn't any option to file a claim@onyx dagger

[onyx dagger]

Open the game and you should see the ban message, @tired pulsar.

[frank vapor]

please help

[tired pulsar]

I see the ban messages but I'm not able to file a claim, I keep getting automated responses

[clear spindle]

Contact the in-game customer service after the ban period.

[tired pulsar]

They reset my rank and wrongfully banned, since it was only a day I'll contact them tomorrow. Thank you.

[clear spindle]

Do a routine repair, and use a DNS, @frank vapor download one at a time.

[prime depot]

@frank vapor i also have that

[frank vapor]

when i launch livik the excitement resource pack automatically starts

[prime depot]

@celest shadow still nothing

...

[onyx dagger]

But the thing is the downloads pause when you enter a match, @frank vapor.

[prime depot]

Piston?

[onyx dagger]

Can you be a bit Patient, please, @prime depot?

[prime depot]

Oh i just don't know where they went,sorry

[onyx dagger]

No worries!

[frank vapor]

@onyx dagger i know
i put my phone the whole night to download

and it stuck

[onyx dagger]

Download one at a time, @frank vapor.

[celest shadow]

Apologies, @prime depot. I had to attend to another user. You mentioned that you were unable to move your aim/screen when in ADS? Am I correct or could you explain it a bit more detailed?

[frank vapor]

@onyx dagger

when i stop that pack livik also stops

[prime depot]

Hmm ill try

You are correct :0

[onyx dagger]

Try again and then pause the Excitement resources pack, @frank vapor?

[frank vapor]

i did

[celest shadow]

Which control layout are you using and can you provide a screenshot of your controls, @prime depot?

[frank vapor]

then livik stops

i only want livik map ¯\_(ツ)_/¯

[fringe locust]

My account got offline ban without any reason
Nick name /
EG丨GALAXY气
Id /5404174566

[polar marsh]

@fringe locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My account got banned when I tried to switch from wifi to mobile data
Nick name /
父GR父Aghayev
Id /5139400938

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I cannot change my region despite receiving a code on my number.
#questions

[next nebula]

Bonus challenge option not showing in game

[prime depot]

Where dey go now

Im get this done with so i can play

[sick shale]

@next nebula it's a regional event

[next nebula]

@sick shale regional names??

[sick shale]

Where are you from

[tulip bane]

hello

is it possible to link 2 different facebook accounts to same pubg account

My account has one gamecenter linked and 1 facebook and someone is still loging in

<@&481161015728406538>

?

[vagrant forum]

No. You can only link one Facebook account to any PUBG Mobile account.

[tulip bane]

i thought it was email and phone number they use to log in. For which i have submitted unlinking request on september 16/2020 and still hasnt unlinked. I have sent them reminders everyday. But still nothing

[vagrant forum]

Someone probably has access to your linked accounts. Please change your password and enable two-factor authentication. Additionally, remove login from any unknown location or devices.

[tulip bane]

Then i get a text message from someone they said they were using their own facebook accoun tto log in to my pubg account

I have added so many secuity features to my social medias noone can access them except me

And could u tell me why pubg isnt unlinking email and phone number from my account even though i sent them reminders for it. Its been 2+ months now

[vagrant forum]

We aren't a part of the customer service so unfortunately I won't be able to answer why they haven't done it yet. It usually takes about 60 days. Please send a kind reminder to the ticket again.

[tulip bane]

i send them reminders everyday to the ticket

[prime depot]

Where tf piston go

Cant just leave while ur helping me

Smh so dumb -_-

[subtle cedar]

@vagrant forum can I talk about bppan problem? Because something different happened to me.

[vagrant forum]

Huh?

[rugged atlas]

Does anybody tell which Tournament or event will come after PMGC ?

@vagrant forum ?

[vagrant forum]

Those will be announced after PMGC. Any information related to that isn't available yet, @rugged atlas.

[rugged atlas]

@vagrant forum when will pmgc end?

[storm flume]

Use of unauthorized third-party software or methods, @subtle cedar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@subtle cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When i try to change my region to PAKISTAN it asks for number when i enter the number and touvh the go button the verification code doesn't come

I am trying it since morning

Why my game is lagging so much after the update i have gtx 650

[prime depot]

@celest shadow ima sleep bruh idk what u doin

[vagrant tusk]

Please tell me when the problem with Changing the server will be fixed. It is very difficult to play with ping 450. The developers are very upset with this problem.

[vagrant tusk]

Please tell me when the problem with Changing the server will be fixed. It is very difficult to play with ping 450. The developers are very upset with this problem.

[midnight tendon]

Is midasbuy scam or no?

[vagrant forum]

Please contact the customer service in-game, @vagrant tusk.

@midnight tendon, midasbuy is owned by Tencent. However, we would still recommend you to use the official PUBG Mobile website instead of the midasbuy one. Here's the link: https://pubgmobile.com/pay

[midnight tendon]

Thank you, Chizuru. 🥺

[silver moth]

How to get cyber week exclusive pack? i only get just 3 pack

[vagrant tusk]

there has been no response from the support service for 3 days. Can you help me solve the problem?

[little aspen]

why is my rank 0.00% ?

[vagrant forum]

Did you receive this response, @vagrant tusk?

Please contact the customer service in-game for that, @little aspen.

[little aspen]

how to contact pubg support?

[silver moth]

How to get cyber week exclusive pack? i only get just 3 pack😭

[vagrant forum]

Settings > Basic Settings > bottom left of the screen, @little aspen.

[vagrant tusk]

No

[vagrant forum]

Can you share a screenshot of the conversation, @vagrant tusk?

[little aspen]

when will i get the reply

[vagrant tusk]

Excuse the chat with tech support in Russian

[vagrant tusk]

Excuse the chat with tech support in Russian

[ivory bronze]

Any updates regarding PUBG MOBILE India launch???

[vagrant forum]

Start a new conversation and answer the questions asked the bot accordingly. The reply given to you also mentions the options you need to select, @vagrant tusk.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ivory bronze.

[vagrant tusk]

Can you tell me how to start a new dialog?

[vagrant forum]

The button on the top right of that screenshot, @vagrant tusk.

[mighty warren]

When will pubg mobile india will be released

[vagrant tusk]

as I understand it, I have not closed the dialog. How do I close it?

[devout geode]

There is no option to close the dialog by yourself. You may try to reinstall the game, then the conversation will reset.

[vagrant tusk]

Reinstalled it twice. Not help.

[night cloak]

When PUBG Mobile India Will Come ? Many Players are waiting for that . Atleast tell any information about it ....

[devout geode]

Well, another way: you can use different game account to contact customer service, but provide them with your actual ID.

[devout geode]

You will not find any information regarding PUBGM in India in this server. Just keep an eye on this webpage: https://www.pubg.com/en-us/category/announcements-en-us.

[livid field]

I have 540 uc and I want 60 uc how
Can I purchase?

[night cloak]

But webpage have any further information it's waste of time

[devout geode]

It is also waste of time trying to get information about it in here.

[livid field]

.

[normal garden]

@polar marsh i want to switch server to middle east

[devout geode]

Why can you not?

[livid field]

Iam From India

[normal garden]

@polar marsh please reply how i can switch server to middle east

[haughty flame]

Cant watch and skip the upgradable weapon video so every time i press the video i gotta restart pubgm

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @normal garden.

[vagrant tusk]

I created a new account and wrote from it, but reset the timer on the new account. I wrote there the id and name in the game to reset the time counter.

[onyx dagger]

I dont think it is a big issue, @haughty flame.
You may try again after some time.

[night cloak]

PUBG Mobile Indian Version Will Come or Not ??

[onyx dagger]

Just keep an eye on this webpage for more information, @night cloak: https://www.pubg.com/category/announcements-en-gb/.

[devout geode]

Sorry for the question, but where are you from and what is your native language, @vagrant tusk?

[night cloak]

It not a PUBG Mobile website . It's PUBG PC version webpage

[onyx dagger]

You know that Tencent and PUBG MOBILE are not together, @night cloak.

And I think there is an official website.

[normal garden]

@polar marsh i want to switch server to middle east

[onyx dagger]

You may google it.

[devout geode]

This website is for announcements from KRAFTON Game Union, @night cloak.

[normal garden]

@polar marsh i want to switch server to middle east

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @normal garden.

[vagrant tusk]

I come from Russia my language is Russian. Sorry for the mistakes.

[haughty flame]

The last video that worked was the pharaoh x suit

[devout geode]

It is okay. Let's move to DMs, I think it will be easier for you.

[onyx dagger]

Feel free to report the issue in #old, @haughty flame.

[normal garden]

@polar marsh please tell me how can i change server to middle east please tell me now my head is panning

[onyx dagger]

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game and read this, @normal garden:
#news message

[normal garden]

@onyx dagger

[onyx dagger]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @normal garden.

Please read this and Refrain from Repeating.

[normal garden]

i click on link then they said i want to need permission from admin

@onyx dagger please talk to pubg and change my server i will give you all identification

[devout geode]

What? Do you have a screenshot of it?

[normal garden]

yes

@devout geode i have screenshot

[onyx dagger]

Kindly read, @normal garden.

You do not have to type anything there.

[normal garden]

ok

[onyx dagger]

Refer to this, @normal garden.
This is what all you have to do to change your server in-game.

[normal garden]

@onyx dagger please talk to pubg and change my server please i will give you all my identification

[onyx dagger]

May I know if you know Hindi, @normal garden?

[normal garden]

yes

[onyx dagger]

Let's move to DMs.

[autumn oyster]

!rank

[storm flume]

The !rank command is disabled in this channel, @autumn oyster. Please execute the command in #481204134859505684 instead.

[olive siren]

I have a question is someone there

<@&481161015728406538> pls

[dapper palm]

<@&481161015728406538> how to unbind gmail

[celest shadow]

How can we help you, @olive siren?

You cannot unlink your e-mail or phone number at the moment, @dapper palm. Please contact the customer service for assistance.

[olive siren]

@celest shadow i need to ask that my global version is connected to usa region and now i am not able to do it india as it is ban so will my data transfer face some issue from global to indian version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @olive siren.

[olive siren]

So where should i ask that

[final cloak]

Is buying and selling account prohibited ? What will happen to the account if I buy or sell it ?

Note : I didnt buy or sell my account. My friend did.

[mortal narwhal]

How can I send a ticket to the (EN) pubg mobile support?
Is there an e-mail I can contact??

[devout geode]

Regarding?

[mortal narwhal]

I link my account in PUBG to my account on Twitter.
My Twitter account has been suspended, so it is currently locked.
I cannot access my account in PUBG.

[broken trench]

Hai

[celest shadow]

Buying, selling and trading of accounts are against PUBG MOBILE's Terms of Service.

[devout geode]

Refer to #faq 2.8.

[rotund pike]

How do I change my region

[celest shadow]

You should contact Twitter support for assistance, @mortal narwhal. Refer to FAQ 2.8 in #faq.

[final cloak]

I want to know the punishment of buying and selling account

[boreal estuary]

Can somebody tell me why gyroscope gets inverted mid-game?? Suddenly my screen pans up or way down! I've been playin full gyro for the past 5 months & never had any problems until the past week

[rotund pike]

I faced this problem

I cannot change it

@polar marsh

[onyx dagger]

Kindly state your issue more briefly, @rotund pike.

Restarting the device should fix the issue, @boreal estuary.

[boreal estuary]

I'll try. Thank u

[onyx dagger]

You're very welcome, @boreal estuary!

[onyx dagger]

If the user is in this Discord server, it will be a Suspension, probably.
If in-game, the shared/sold account will be banned, @final cloak.

[onyx dagger]

Hello, @rotund pike!
Kindly refer to the Pinned messages of this channel.

[celest shadow]

We do not support trading or sharing of the game accounts. Every account is personal to the respective account holder and is prohibited from gifting, lending, transferring, or otherwise
permitting any other person to access or use other's account.
This is against PUBG MOBILE's terms of service. Read more about the terms at:
https://www.pubgmobile.com/terms.html

Please be safe from account sellers as you may end up losing your money. We encourage our players not to involve in practices like buying, selling, trading or sharing game account.

We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts is done. We recommend our players to use their own game account and not to share the login credentials with anyone.

NOTE: Any activities done against game policy and terms may lead to a permanent ban on that account.

[round matrix]

Hello mods may i ask a question recently a hacker went into my account and changed the client will my account get banned for that? If i get banned what can i do to get unbanned

?

[gilded imp]

Dear respect sir i have done 5k subscriber in my youtube channel and im content creator for pubg mobile will you give me that role?

[round matrix]

??? @celest shadow

[onyx dagger]

You mean the version, @round matrix?

Kindly refer to #735483472432594994 under Community, @gilded imp. :)

[gilded imp]

thanks i will check now

[celest shadow]

You mean to another version of the game such as Korean/Vietnamese @round matrix?

[round matrix]

Well no

[onyx dagger]

You're very welcome, @gilded imp!

[round matrix]

It is basically like the hacker changed the client of the pubg or did something to it and pubg server think there is an update but when i checked play store there are no updates

[gilded imp]

i have doubt how can apply?

[round matrix]

Yes the version

[onyx dagger]

I think you wint actually get banned for it, @round matrix.
But you need to contact Customer Service in-game about this as soon as possible.

[night cloak]

Hey i got this msg from pubg before 7 hours but still can’t change the server, why.?

[round matrix]

He basically changed it to 1.11

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @round matrix.

[round matrix]

Ok then

[onyx dagger]

Just a min, @gilded imp.

[round matrix]

Thank you

[gilded imp]

ok im waiting @onyx dagger

[thorn umbra]

I need change my server

[onyx dagger]

Click on Let us know!, and then you'll be redirected to a form. Fill the form and then all you have to do is to Wait. If you're selected, you'll be contacted, @gilded imp:

[gilded imp]

ok

[onyx dagger]

Alright then.

[gilded imp]

thanks

[onyx dagger]

Kindly refer to the Pinned messages of this channel, @thorn umbra.

You're very welcome, @gilded imp!

[night cloak]

....!!!

@onyx dagger can you help me.?

[gilded imp]

in guideline section does not have that content ceartor option 😦 @onyx dagger

[onyx dagger]

In #735483472432594994, scroll up a bit and you can see Community section, @gilded imp. Under that.

Kindly be patient, @night cloak. It may take some time to make the changes.

[night cloak]

@onyx dagger more than 7 hours?

[onyx dagger]

Yes, @night cloak.

It may take some time.

[night cloak]

Ok bro thx❤️ @onyx dagger

[onyx dagger]

You're very welcome, @night cloak!

[night cloak]

🙏💙

[onyx dagger]

:)

[thorn umbra]

I I already sent a message in customer service and they do not respond 😦

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorn umbra. Remember to read through #faq before asking questions in the support channels.

[thorn umbra]

I need change server I can't play mi ping is so high

[elfin canopy]

Refer to this post:
<#questions message>
@thorn umbra

[red dome]

hello i tried to log in on pubg with my email but i can't ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @red dome.

[alpine hollow]

my friend's account had been deactived. but he is innocent.
pls help his account.

IGN : MDT٭͜toro
ID: 6553521757

[jade gust]

How do i register for crew challenge?

[gilded imp]

their is no option let us know how to apply content creator

[devout geode]

#735483472432594994 message @gilded imp

Check this one message.

[clear spindle]

@gilded imp http://bit.ly/2GQyoJz

[onyx dagger]

You may register when the Crew Challenge is available, from the Crew settings.

[frozen pollen]

Can anyone explain about tire point system ? I really confuse now i m in crown 3 and even i got 2/3 kills and survive till last zone and got second or third rank i only geting 5 to 7 point only in erangel 😒 can anyone explain how it work to get more point to push rank ?

[jade gust]

When will it be available?

[onyx dagger]

Refer to #faq 3.3, @frozen pollen.

[runic citrus]

Although i have the 10% discount on the metro badge coins, its still sold to me 12 RP not 10 RP .... whenever i try to buy it gives me purchase failed and not enough RP points !!!

ID: 5284030223
Device: IPad Pro 2018
Wifi
Egypt

[onyx dagger]

No ETA sadly, but Soon™️, @jade gust.

[fallen light]

What do I do to get an upgraded weapon? M7

[onyx dagger]

Upgraded weapon? In metro royale, @fallen light?

[fallen light]

A weapon developed in the classic

my id is : salahamrabd

[frozen pollen]

I cant understand some time same kill same survival time i got 15 some time onyl 5 to 6 why this i just want know this

[onyx dagger]

I didnt understand what were you trying to say, @fallen light.
Did you mean Upgradeable skin?

All counts in the end, @frozen pollen. Kills, heals, damage, etc.

[fallen light]

weapon

[clear spindle]

You can find those in crates and spins, @fallen light.

[round matrix]

Hello mods

i have killed a squad just now and i saw one of the enemy had a level 4 helmet and a groza but when i killed him he did not drop the items. He judt drop his bag and vest and some ammo and a dog tag. Is this a glitch?

In metro royale

[onyx dagger]

When a player dies in the match, he/she drops items Randomly, @round matrix.
It means, it can be a Bag, or a Gun.

[pearl hill]

I have a doubt

How to install Gameloop?

I have been trying to install it but it's not installing

i am playing pubg mobile on emulator

pls help me

@onyx dagger

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @pearl hill.
And Please move to #emulator-support.

[pearl hill]

Sure thing...Thanks

[onyx dagger]

You're very welcome!

[pearl hill]

Have a nice day!

[pine musk]

Hi guys

[onyx dagger]

You too.

[pearl hill]

Cyaa

[onyx dagger]

Hello, @pine musk!
Kindly state your issue.

[icy pasture]

My account linked with someone email ?

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @icy pasture.

[icy pasture]

@onyx dagger no replay since the before yesterday

[round matrix]

Oh ok thanks @onyx dagger

[onyx dagger]

Kindly refer to #faq 5.4, @icy pasture.

You're very welcome, @round matrix!

[icy pasture]

@onyx dagger okay if the cheater banned my account is it possible to get it back ?

[onyx dagger]

Actually, if your account is banned, you need to File Claim. And then, contact Customer Service in-game as soon as possible.

[night cloak]

@onyx dagger how do you fix this

[onyx dagger]

Please State your issue more briefly, @night cloak.

[signal tartan]

Hey in game customer service reply me regarding my server change but I am not able to change that how to change can any one help me with that

Can I share there response here

[onyx dagger]

Please be patient, @signal tartan, as it may take some time for the Changes.

[signal tartan]

But I am not able to understand what they actually want me to do @onyx dagger

@onyx dagger are you mod here ?

[onyx dagger]

Kindly share the screenshot of the response here, @signal tartan.
And No.

[night cloak]

@onyx dagger this shows up when i try logging in w twitter

[fallen light]

I would like to speak with PUBG company, is there any contact with them personally?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen light. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Kindly try downloading the Twitter app, and then try again, @night cloak.

[signal tartan]

Ok wait let me share SS here @onyx dagger but it is in Korean language I will post english translation too

[onyx dagger]

Hmmm.

[signal tartan]

@onyx dagger

English translation of their response regarding my issue

Now what you think what should I do

[onyx dagger]

Is this the Global version, @signal tartan?

[signal tartan]

No I am using KR version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @signal tartan.

[bold echo]

How to report cheater

[storm flume]

Hello, @bold echo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[signal tartan]

@storm flume then what should I do please help me to change my server please

[clear spindle]

Please contact their customer service and explain your issue, we won't be able to assist you further.

[gray fox]

hi

[haughty fern]

Why deagle has low rate of spawning now?

[boreal heron]

What mean illegal trade item ? 🤔

!!

[gray fox]

I get this message account has been looged in with anew version >>> I have version NO 1.1.0.14553 but i can not be hog in PLEASE HELP I play on game loop for pc

[wide atlas]

Hello. I've been trying to contact pubg customer service for a while because I want to change back my server , but nobody respomds

please help

[clear spindle]

Trading accounts or in-game items, @boreal heron.

[fallow turret]

My friend wrongly change his server how can he will fix it

[simple epoch]

Hi, where is cheater reports channel ? I used to report hackers on this server before but i cant find it now

[boreal heron]

@clear spindle account

[clear spindle]

Contact the in-game customer service from the login page [help], @gray fox.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fallow turret.

[clear spindle]

It has been archived, @simple epoch. Please use the below method.

[storm flume]

Hello, @simple epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[boreal heron]

@clear spindle my account got ba'nned at 10/11
But I try to open it yesterday
The ba,n time changed to 23/11

What that means !!

[polar marsh]

@boreal heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wide atlas]

how can I get an answer back? They said you can only reset your server using customer support help until 1st december, what should I do if they don't answer until then 😭

[gray fox]

no one replay

[gray fox]

i need to talk to somebody not bot >> in the game bot is answer only not person

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral axle]

How can I contact PUBG support for a human response? Whenever I send an e-mail to the aforementioned address, I am given a bot reply. It's quite shocking that every customer service system which you can find on the game is just a robot.

[gray fox]

any one here can TALK !!!!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @floral axle.

[floral axle]

Another bot response

[celest shadow]

Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait, @floral axle.

[vocal apex]

Is anyone pushing for conqueror message me I have a news for you

[night cloak]

@amber moss why you blocked me

[gray fox]

Why all these procedures? I think entering Heaven is easier than this

[celest shadow]

"so that the bot can redirect you to the proper customer service representative", @gray fox.

[glad bolt]

By mistake I switch wrong server

Plz help

😭😭😭😭

[onyx glen]

my account stolen i contact customer service last massage from them thay will contact me, thats befor 1 month, i delete the game and install it again now all conversation gone. can you help me

[strong iris]

Hello, couple a months ago I've disconnected my facebook account from my pubg mobile account and I've lost access I've contacted the support and they have said that they cannot give me back my pubgm account cuz I've only linked one social media account with it, today and couple of months after that i see that my old pubgm account have changed the nickname have changed and the flag and the clan and everything as someone have access to my account, now I'm sure that the only social media I've linked was facebook nd that I've unliked and lost access so how can this happen. My id is :5168247868

[gray fox]

And why is there no technical support number that can be called in each country ??

[glad bolt]

By mistake I switch wrong server help

[celest shadow]

Please let the customer service know that you mistakenly entered another server and you want to reset it. Then, select No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your numeric user identification, @glad bolt.

You should contact the customer service for further assistance in this regard, @onyx glen, and the customer service of your social media and/or e-mail account in question.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strong iris.

[glad bolt]

@celest shadow i bo thes all ready

[celest shadow]

Use the in-game customer service, @gray fox. "Technical support number" is not a viable and effective solution for a game with such a large player base. You are advised to be patient when awaiting for a response from the customer service.

[glad bolt]

It took how much time@celest shadow

[celest shadow]

Can you send a screenshot of your conversation with the customer service, @glad bolt?

[glad bolt]

Ok@celest shadow

[onyx glen]

how can i return the conversation betwen me and customer service after reinstall the game ?

[celest shadow]

Contact them again, @onyx glen.

[gray fox]

This is really strange. Those who are responding are the robots, and there is no one we can communicate with in order to communicate with us to solve problems ???

[strong iris]

@celest shadow any advice please

[onyx glen]

what i say to them ?

[celest shadow]

Yes, @strong iris?

[strong iris]

Hello, couple a months ago I've disconnected my facebook account from my pubg mobile account and I've lost access I've contacted the support and they have said that they cannot give me back my pubgm account cuz I've only linked one social media account with it, today and couple of months after that i see that my old pubgm account have changed the nickname have changed and the flag and the clan and everything as someone have access to my account, now I'm sure that the only social media I've linked was facebook nd that I've unliked and lost access so how can this happen. My id is :5168247868

[floral axle]

Thanks Piston!

[celest shadow]

Tell them about your issue in detail, @onyx glen.

For account related issues, you should contact the customer service, @strong iris.

[onyx glen]

last conversation thay will contact me after thay finish

[celest shadow]

You sent too many images at once, @glad bolt. Can you just send the ones where the customer service responded?

[gray fox]

OK piston can you help me

[celest shadow]

We cannot help you with account related issues here, @gray fox. Please contact the customer service, you can do this by clicking the Help button on the top right of your login screen.

[gray fox]

my version is 1.1.0.14454 why i get this message

[night cloak]

How do you fix the twitter login error? @celest shadow

[celest shadow]

Are you on iOS or Android, @night cloak?

[gray fox]

Isn't you pubg technical support?

[celest shadow]

We only provide community support here. We cannot help with account related issues, that is handled by the in-game customer service.

[night cloak]

@celest shadow ios

[gray fox]

ok

[celest shadow]

1. Are you logged into your Twitter account on Safari.
2. Do you have the Twitter application installed on your device, @night cloak?

[night cloak]

@celest shadow not on safari but app yeah

[celest shadow]

Can you log into your Twitter on your Safari and try again, @night cloak?

[night cloak]

Alr

[onyx glen]

please focus, i contact customer service about my issue i give them every thing need and thay told me we will get back to you. my concerned all convetsation gone after reinstall the game. can thay contact me again ?

[celest shadow]

You will need to contact them again, @onyx glen.

Send them another support ticket.

[onyx glen]

repeat all ?

[celest shadow]

Yes.

[onyx glen]

i was wait them befor 1 month

[upbeat oasis]

I used a 3rd party application without realizing it and my account was banned. Please help. I will not use a 3.pqrti application from now on. I did not know that the application named "gfx tool for pubg" is 3rd party. I later learned that please remove my ban "gfx tool for pubg" i swear i will never use the app again
Id: 5700043505

[storm flume]

Use of unauthorized third-party software or methods, @upbeat oasis, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@upbeat oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray fox]

I think there is no one here who can help me with the problem that you presented here? But I cannot blame you, but I am sure that this company is increasingly failing to perform its services to its players by appointing a group of hobbyists and losers to manage their technical support page
😡 🤬

[clear spindle]

You have been answered what to do

[kind violet]

why the support dont reply to me when i click contact us

[night cloak]

@clear spindle another glitch my ios iphone x home button is on the top not the bottom when i open youtube it works fine

[severe drift]

Help I got the loading screen glitch and it took 100 uc from me.

[last rock]

I need to talk to moderator

[night cloak]

ur issue?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @kind violet.

[last rock]

Web security

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @last rock. Remember to read through #faq before asking questions in the support channels.

[night cloak]

this is pubg ;-;

[last rock]

Yes, web security related to pubg

[opal knoll]

So I did what I was told to do and today I received a message from customer support but the countdown is still not reset

[night cloak]

rock pls help.

[clear spindle]

I'm not aware how iOS works, @night cloak I'll let a staff know about that.

[severe drift]

@clear spindle can u help

[night cloak]

ok

[last rock]

Anyone incharge for web security?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @severe drift.

[night cloak]

no

[severe drift]

Hown

[clear spindle]

@last rock mind explaining.

[opal knoll]

Rock do you have any idea

[last rock]

Will DM u

[opal knoll]

Why my countdown is still not reset

Although I received a message

[clear spindle]

You get the option on our before December 1st, @opal knoll.

[opal knoll]

Oh so i have to wait

[earnest talon]

Hi

[opal knoll]

@clear spindle do i just wait till december 1st

[clear spindle]

No. You'll get that before 1st of December.

[earnest talon]

If i want to unbanned my account who should i talk to

[polar marsh]

@earnest talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe drift]

@clear spindle man support doesn't work

Can u pls help me resolve this

[night cloak]

@clear spindle another thing found theres some back lines neat the water

[severe drift]

@night cloak hbu can u help

[night cloak]

ur issue?

[clear spindle]

For such you have to contact the in-game customer service and explain the issue, @severe drift also check the inventory .

@gray fox can you stop with the copy paste.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[weary scaffold]

help i switched my server from asia to middle east by mistake

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @weary scaffold.

[weary scaffold]

i was at top 300 in asia

[median wasp]

I Need Help My Twitter got Hacker And Also My Pubg Twitter Login Hacker i am unlink account but scammer open from twiter and linked again

[severe drift]

@night cloak I was checking new stuff in the the main page and I found the spin thing iwas checking it out and 8 got the loading screen glitch and it pressed it by mistake or idk what happened it happened twice and it took 100 uc from i tried support not working and my problem isn't listed in the first place

[weary scaffold]

it is not helping out to

i want to switch my server back to asia or else i will not get conqurere please help me out pubg team 😭😭😭😭

[night cloak]

Why it’s showing owned , when I haven’t even redeem ?

[median wasp]

@night cloak my also showing owned but i didnot redeemed

where is Pubg Team No One Help me here why ?

[weary scaffold]

this is my charcter id please help
61259447014

[median wasp]

Where is helpers ?

[severe drift]

For God's sake some try to resolve my problem

[heavy vortex]

@median wasp @night cloak It shows owned because u might have them in your inventory from before.. U can redeem them without any problem

[median wasp]

@median wasp i need other help chekout msges

[severe drift]

@heavy vortex can u help me?

[shell sigil]

Is there any additional information from pubgm official about the fact that they may be banned during the game for a day "download from the official store" these days?

[heavy vortex]

@median wasp for Account related issues contact in game CS.

[median wasp]

@heavy vortex its not helpfull

[opal knoll]

When i receive this message. Do i just wait or do i repair the game

[median wasp]

i need to block one side login

cs is automatically it not help you

[night cloak]

But how can we redeem them?
It's showing owned option from first day.

[opal knoll]

Same

[median wasp]

you cant because its glitch

[severe drift]

Automated support chat belongs to trash

[opal knoll]

Just keep clicking on it it still works

[heavy vortex]

If u have the coins u can redeem.. I redeemed all.. @median wasp

[median wasp]

@severe drift yes i need help but no one help me

[heavy vortex]

@storm willow ^

[opal knoll]

What do i do when i receive this message

[median wasp]

@heavy vortex i want to block one side login in pubg because scammer threat me . my use almost my all money on my account

[severe drift]

Jesus christ

[storm willow]

Yes? @heavy vortex

@median wasp contact ingame customer support

[opal knoll]

@storm willow what do i do when i receive this message ^

[median wasp]

@storm willow i say already it not help me

[severe drift]

@storm willow can u check my problem and no customer support does not work

[median wasp]

how careservice block my account

[vagrant forum]

Wait patiently you'll get it, @opal knoll.

[median wasp]

@storm willow why you all are here if u not help anyone can you tell me please

[opal knoll]

Oh alright thanks a lot

Happy thanksgiving btw

[storm willow]

@median wasp we are Volunteers helping on basic issue.
Official customer support can only be reached via ingame

Or [e-mail]

All account related issues are handled by customer support ingame

[median wasp]

@storm willow ingame is automatic it not help anyone .. scammer not waiting he use hck on my account and ban my account

[severe drift]

But what if the customer support don't have what we looking for what do u do then

[night cloak]

Bro if possible can you answer this also? @storm willow

[median wasp]

Error 403 Fix My Issue ASAP

[storm willow]

@night cloak do you know about guided access feature? Please try using that

[median wasp]

if my account ban then My 1 Million Money will be waste

[storm willow]

Account safety is your own responsibility. Only ingame customer support can help you. @median wasp

[median wasp]

@storm willow No Dear You Are Also Automatic Person . i already say ingame servince not helpfull for anyone .. its not help you . its just tell you

[left spear]

I need to change my server anyone can help ??

[median wasp]

@storm willow account safety is not our .. pubg responsible because hcker hcked my account i want to block one side

@left spear no one help you bro dont worry

[normal fulcrum]

We cannot assist for account related issues. Please refer to #faq 2.8 on how to recover your social account and 2.5 on how to contact in-game customer support.
Repeating same question even after being answered will be considered as trolling and moderation steps will be taken accordingly.
And please, don't fall for cheap skins or rank push scams from next time

[storm willow]

Feel free to type in #old about customer support
As said earlier we (discord staffs) do not have such access to solve account issue

[median wasp]

@storm willow can you tell me something ?

[wide atlas]

hello, can someone help me? it's my third time writinghere but no one responds!!!!

i'm trying to contact customer service because I want to switch servers, but nobody respinds!

[median wasp]

@wide atlas no one help you here if u want help go to pubg careservice

[weary scaffold]

help me our i want to awitch my servers

[wide atlas]

How should I do that if NO ONE RESPONDS TO MY MESSAGES

[median wasp]

bro u cant take response from here i also try so dont waste time

[normal fulcrum]

Spamming unnecessarily won't help. It takes time for them to reply since they get 1000s of messages every hour

[storm flume]

GBX GAMING YT#2265 was muted | Causing disturbance in support channel

[wide atlas]

my messages get lost when they answer others, I'm sure they won't be able to see when my messages get lost in a crowd

[normal fulcrum]

For changing server?

[wide atlas]

yes

I hear it's only available until december 1st and I don't want to miss my opportunity

[sinful totem]

They have contacted me that they reset the server countdown but i still can’t switch the server, any solution

[normal fulcrum]

@left spear For that, you have to contact in-game customer support and follow the select below mentioned options one by one

1. No, they didn't help
2. Login/Connection/Lag Issues/server change
3. I want to switch/change server
4. Provide their user identification.

It will take some time so have patience and soon you will get option to change server in your game settings.

This can be done only once, so make sure to select the server carefully

[normal fulcrum]

Did you change server after they said you can?

[sinful totem]

No i cant change it

[normal fulcrum]

Can you share a screenshot?

[frozen pollen]

Why i geting very less point in pubg nowdays i m in crown 3 even i got 2 kill and second or third rank in last zone still i get only 5 to 7 plus sometime even only one kill i got 19 around point why like this difrent 🤔

[left spear]

Me too they said you can change it and nothing is change

[normal fulcrum]

Points depend on your overall performance, not only kills and rank

[patent steeple]

Can anyone tell me how to take part in giveaway?

[normal fulcrum]

Please share a screenshot of in-game settings

[left spear]

Why can't I contact customer service?

See this video

[frozen pollen]

I just wana know that is it depend on lobby ?

[mental latch]

Hi my account gets banned with out I use any hack what happened

[sinful totem]

Today morning i got this message from them , but may it take time so i can change the server or instantly?

[normal fulcrum]

@sinful totem Screenshot of in-game settings

@left spear Screenshot of in-game settings please

[sinful totem]

Ok

[normal fulcrum]

Screenshot of server setting

[left spear]

You mean this?

[sinful totem]

The server changed it self and i contacted them yesterday

[devout geode]

It takes some time, yes, even if you got this message first.

[sinful totem]

So i have to wait ??

Because iam afraid of 1 of December

[normal fulcrum]

@sinful totem @left spear When did you get reply from the customer support that you can change server?

[sinful totem]

Today earlier morning

[chrome nexus]

hi, just wanna know smtg.. is email linking still under beta? had to ask here, cus no one's responding to my chat in feedback bugs lmao

[sinful totem]

04:00 GMT

[left spear]

I contacted them and they told me after 2 days you can change it and nothing is change

[normal fulcrum]

In that case, wait for few days, it takes time, as said by Oogway

[normal fulcrum]

Please wait for few days. It take some time for changes to take effect

[sinful totem]

Okay thank you for the support guys 🙏🏻🙏🏻

[left spear]

This screenshot up there mean i can go and change it now

[thorn umbra]

I sent the message to customer service three days ago and they did not answer me what did I do?

[south harbor]

I found hacker

I have a 16 minutes video for proof

[normal fulcrum]

Wait for few days

[storm flume]

Hello, @south harbor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

Wait, it takes time

[left spear]

Should I wait for more than a week, ؟

[south harbor]

ksdefkrsefkefe is his name

[normal fulcrum]

We cannot give you a specific time @left spear

@south harbor Report using the above link

[south harbor]

I cannot report him in game and see his id because its in cheer park

[tacit hull]

hello i accidentally switched to vietnam version how can i download and install vietnam version

[left spear]

I understand you but the intention is that when the customer service team answers you is that your problem has been resolved

And I apologize for bothering you in this way, but I want a solution before 1-dec

[normal fulcrum]

They already gave you an answer. Now wait for few days for settings to appear @left spear

[south harbor]

I cant proceed

I didnt know his id

Because its in cheer park

[normal fulcrum]

You can't report someone without their ID

[tacit hull]

@normal fulcrum hello i accidentally switched to vietnam version how can i download and install vietnam version

[south harbor]

But i have screenrecord

And his name

And proof that he is cheating

Also i cant report in game because its impossible in cheerpark

[normal fulcrum]

@night cloak Social media website such as Facebook or Twitter

@south harbor You can upload it on youtube and share the link with in-game customer support. Banning the account is not guaranteed due to lack of character ID

[night cloak]

i need help admin

I was playing in middle east but i played with my friend that has on europe

[south harbor]

I found his id

I searched it in add friend search

[south harbor]

Sorry for the issue, this is his id, i now know his id

[normal fulcrum]

Feel free to report it using the link above

[pallid robin]

Hello everyone

[night cloak]

@normal fulcrum my server is changed how can i do something is room card trick is working?

[pallid robin]

Hello everyone

Is there any moderator?

[normal fulcrum]

Bypassing a restriction is a violation. Doing such things will be punished accordingly

[night cloak]

ohh !!!

i didnt changed i joined a team of europe

and i auto changed when they started match