#questions | PUBG MOBILE | Page 1102

formal sparrow Oct 20, 2020, 3:26 PM

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Do i need to do something else?

marsh kraken Oct 20, 2020, 3:27 PM

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no you just need to login in for straight 60 days

formal sparrow Oct 20, 2020, 3:27 PM

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My ss show to Perseverance V

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Well i been doing that and no change so far

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I can send a ss of it

marsh kraken Oct 20, 2020, 3:29 PM

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can you send an ss like I did@formal sparrow

dusty marlin Oct 20, 2020, 3:30 PM

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Why my game is lagging more?

marsh kraken Oct 20, 2020, 3:32 PM

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@dusty marlin Refer to #faq point 4.9

night cloak Oct 20, 2020, 3:32 PM

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📎 Screenshot_20201020_210159_dac7cc7571c39b392df64923967cf7da.jpg

marsh kraken Oct 20, 2020, 3:32 PM

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@night cloak you need to wait for some time

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and pls check the Pinned messages

night cloak Oct 20, 2020, 3:33 PM

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I contact with customer service but they don't reply. Please help me

onyx dagger Oct 20, 2020, 3:33 PM

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You're already answered about this, @night cloak, Above.
Kindly check your mentions.

night cloak Oct 20, 2020, 3:34 PM

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Ok thank you

formal sparrow Oct 20, 2020, 3:35 PM

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📎 unknown.jpeg

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Showiing that since 3 months now...the number of days doesnt reset.. doesnt change and doesnt do anything. help please

graceful silo Oct 20, 2020, 3:41 PM

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@formal sparrow Please Try to clear up your cache or you can contact Ingame customer support

formal sparrow Oct 20, 2020, 3:42 PM

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I did that TODAY.. clean cache, data and uninstall

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Then install again... lost my controller setting also 😦

lost whale Oct 20, 2020, 3:42 PM

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@formal sparrow try to Repair Game

formal sparrow Oct 20, 2020, 3:43 PM

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How to repair???

lost whale Oct 20, 2020, 3:43 PM

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@formal sparrow in logging page

formal sparrow Oct 20, 2020, 3:44 PM

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Just did that, he running

graceful silo Oct 20, 2020, 3:45 PM

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@formal sparrow Logout Your Account And Restart game again and in login page on right top corner you'll get Repair Option

formal sparrow Oct 20, 2020, 3:46 PM

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SAME

night cloak Oct 20, 2020, 3:47 PM

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Add to pubg friendli fire

formal sparrow Oct 20, 2020, 3:47 PM

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No change... i logout, click repair, restart game, update again the 21mb and connect to "play games" SAME thing

graceful silo Oct 20, 2020, 3:49 PM

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@formal sparrow wait for 1 day to change

formal sparrow Oct 20, 2020, 3:49 PM

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I even switch account from "play games" to "facebook" and still show the 53 days/ 60

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Okay i will wait ty

graceful silo Oct 20, 2020, 3:49 PM

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Ok

marsh kraken Oct 20, 2020, 3:55 PM

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@formal sparrow I told you to show me the perseverance 1 achievement

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not the perseverance 5

night cloak Oct 20, 2020, 3:57 PM

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@formal sparrow you can save your controls settings btw

marsh kraken Oct 20, 2020, 3:58 PM

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@night cloak Sir it's not about the controls it's about an achievement

night cloak Oct 20, 2020, 3:58 PM

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I was just letting him know, please continue

marsh kraken Oct 20, 2020, 3:58 PM

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No problem

polar marshBOT Oct 20, 2020, 3:59 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow coyote Oct 20, 2020, 4:05 PM

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@sterile glacier
Tell me ur pubg id

woven atlas Oct 20, 2020, 4:07 PM

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@hilalllll#3252 settings -> controls -> customise

📎 Screenshot_20201020_213630_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Oct 20, 2020, 4:07 PM

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why is there in game music?

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Like really loud music for some reason and I cant turn it off

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Like its not the blackpink thing, like its just music and I cant turn it off

onyx dagger Oct 20, 2020, 4:09 PM

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You can reduce the music sound in settings, @night cloak.

night cloak Oct 20, 2020, 4:10 PM

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yea, but what is the music?i

sinful crater Oct 20, 2020, 4:10 PM

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Dear Sir/Madam,

My account which is 5116006133 was banned yesterday on the reason of Violation of User Agreement.
I don't think it is fair for me to be banned due to a reason that is not in my control so
I hope you will double check this and reverse the decision you have taken as soon as possible as
it would be highly appreciated . I have not done any type of conduct that would hurt the
players or the game in anyway. I hope you will take a favorable and fair decision in regards to
this issue and I'm using Tencent official Emulator from gameloop official site and i have attached
screenshots and check my Facebook Profile for more information's

PUBG ID : 5116006133
PUBG NAME : RKEkanayaka

Thank you,
Best Regards,

W.M.Rajitha Kusal Ekanayaka
Graphic Designer
Diploma in Multimedia
+94719209584

📎 Screenshot_1628.png

night cloak Oct 20, 2020, 4:10 PM

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is it like a bug a glitch or like a game feature?

onyx dagger Oct 20, 2020, 4:10 PM

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Probably pubg's background music.

sinful crater Oct 20, 2020, 4:10 PM

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Dear Sir/Madam,

My account which is 5116006133 was banned yesterday on the reason of Violation of User Agreement.
I don't think it is fair for me to be banned due to a reason that is not in my control so
I hope you will double check this and reverse the decision you have taken as soon as possible as
it would be highly appreciated . I have not done any type of conduct that would hurt the
players or the game in anyway. I hope you will take a favorable and fair decision in regards to
this issue and I'm using Tencent official Emulator from gameloop official site and i have attached
screenshots and check my Facebook Profile for more information's

PUBG ID : 5116006133
PUBG NAME : RKEkanayaka

Thank you,
Best Regards,

W.M.Rajitha Kusal Ekanayaka
Graphic Designer
Diploma in Multimedia
+94719209584

📎 Screenshot_1629.png

night cloak Oct 20, 2020, 4:10 PM

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Probably pubg's background music.
@onyx dagger No its like rock music

polar marshBOT Oct 20, 2020, 4:10 PM

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@sinful crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 4:10 PM

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its not pubgm back ground noises

onyx dagger Oct 20, 2020, 4:10 PM

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Rock? @night cloak

night cloak Oct 20, 2020, 4:11 PM

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Rock? @night cloak
@onyx dagger yea like the lyrics are "ohhh ohh soemthing"

onyx dagger Oct 20, 2020, 4:11 PM

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It isnt an in-game feature then.

night cloak Oct 20, 2020, 4:11 PM

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yea weird and pubgm is the only application open

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so its not youtube or whatever. Like theres like rock music and stuff FROM PUBGM

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when I like close the pubgm thing, I dont hear it anymore, but when I open pubgm, I hear it again

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and like when I play a TDM match, the music is still playing

onyx dagger Oct 20, 2020, 4:12 PM

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If you're really sure about it, Kindly report this in #old, with an Video, with the music in-game, @night cloak.

night cloak Oct 20, 2020, 4:12 PM

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and like... its weird this is the first time that I experiened this

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ok I will try but like... how?

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I cant I dont have a screen recorder... and I cant download dude

onyx dagger Oct 20, 2020, 4:14 PM

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Or, You can just share this, (What you stated here), in #old.

night cloak Oct 20, 2020, 4:14 PM

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yea ok

onyx dagger Oct 20, 2020, 4:14 PM

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Alright.

glossy sable Oct 20, 2020, 4:17 PM

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Can you maybe film it with another device, @night cloak?

grizzled laurel Oct 20, 2020, 4:17 PM

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Hi when does the next crew challenge begin?

abstract cipher Oct 20, 2020, 4:24 PM

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@spring void does pubg mobile has VULKAN support???

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@vagrant forum help pls> @spring void does pubg mobile has VULKAN support???
@abstract cipher

night cloak Oct 20, 2020, 4:26 PM

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...

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When challange bonus will in europe servers?

bitter oracle Oct 20, 2020, 4:27 PM

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I don't get UC from bonus challenge redeem store

limpid marsh Oct 20, 2020, 4:27 PM

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@bitter oracle contact pubgm customer service

vagrant forum Oct 20, 2020, 4:27 PM

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@abstract cipher not yet.

bitter oracle Oct 20, 2020, 4:27 PM

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It's not worth

storm flumeBOT Oct 20, 2020, 4:28 PM

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Please refer to this channel's pinned messages for further information, @bitter oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

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Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

limpid marsh Oct 20, 2020, 4:28 PM

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@bitter oracle only they can solve your query

bitter oracle Oct 20, 2020, 4:29 PM

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It's bot@limpid marsh

limpid marsh Oct 20, 2020, 4:29 PM

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@bitter oracle Mail them

bitter oracle Oct 20, 2020, 4:29 PM

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I talk to them

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He can't give me any answer

night cloak Oct 20, 2020, 4:32 PM

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Refer to subpoint 5.4 on #faq @bitter oracle They have been receiving a large amount of messages during this pandemic. Kindly wait patiently.

torn schooner Oct 20, 2020, 4:32 PM

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When premium creates release

shadow venture Oct 20, 2020, 4:32 PM

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I have question if i'm start matching and found cheater come randomly 2 time can..... happened teamup with cheater

night cloak Oct 20, 2020, 4:32 PM

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@torn schooner Pretty soon, but no ETA

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@shadow venture I did not get that.

olive dove Oct 20, 2020, 4:33 PM

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When premium creates release
@torn schooner no ETA, but it should be released after the custom crates end.

torn schooner Oct 20, 2020, 4:34 PM

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My pubg account hacked any one help plz

olive dove Oct 20, 2020, 4:34 PM

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I have question if i'm start matching and found cheater come randomly 2 time can..... happened teamup with cheater
@shadow venture if you know that he is a cheater, you can always leave the match from the lobby.

strong shale Oct 20, 2020, 4:34 PM

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I'm not a hacker @polar marsh

night cloak Oct 20, 2020, 4:34 PM

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@torn schooner Please contact customer service in game, for further info refer to subpoint 5.3 on #faq

vagrant onyx Oct 20, 2020, 4:35 PM

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When premium creates release
@torn schooner after few days

torn schooner Oct 20, 2020, 4:35 PM

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I don't know how to get back my account plz msg me personally

night cloak Oct 20, 2020, 4:35 PM

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I answered to that @torn schooner .

storm flumeBOT Oct 20, 2020, 4:35 PM

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Please refer to subpoint 2.8 in #faq for further information, @torn schooner. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 20, 2020, 4:36 PM

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@torn schooner This one ^^^^

earnest hedge Oct 20, 2020, 4:37 PM

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Hi, i want to unlink my email id from my pubg account. How can I do it

placid dove Oct 20, 2020, 4:37 PM

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📎 Untitled_1080p.mp4

night cloak Oct 20, 2020, 4:37 PM

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@earnest hedge, currently you cannot.

storm flumeBOT Oct 20, 2020, 4:37 PM

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Hello, @placid dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

earnest hedge Oct 20, 2020, 4:37 PM

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@earnest hedge, currently you cannot.
@night cloak how can i check which email is associated with my account

vagrant onyx Oct 20, 2020, 4:38 PM

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Hi, i want to unlink my email id from my pubg account. How can I do it
@earnest hedge they might add a way to unlink in future update

night cloak Oct 20, 2020, 4:38 PM

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You could try contacting in game support, @earnest hedge.

earnest hedge Oct 20, 2020, 4:38 PM

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You could try contacting in game support, @earnest hedge.
@night cloak its all bot

night cloak Oct 20, 2020, 4:38 PM

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We cannot help with account related issues only in-game support can.

earnest hedge Oct 20, 2020, 4:39 PM

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We cannot help with account related issues only in-game support can.
@night cloak thanks, really appreciated

night cloak Oct 20, 2020, 4:41 PM

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We cannot help with account related issues only in-game support can.

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It’s an account related issue he’ll just be referred right back to in-game support.

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📎 Screenshot_2020-10-20-20-21-01-750_com.tencent.ig.jpg 📎 Screenshot_2020-10-20-20-21-18-571_com.tencent.ig.jpg

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How to solve

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How old are you, @night cloak?

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I am 22 years old

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You can change it via your settings.

📎 image0.jpg

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Thanks

iron patio Oct 20, 2020, 5:03 PM

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@sand path is copy and paste ios ficed

night cloak Oct 20, 2020, 5:04 PM

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You can use text replacement for that dear.

sand path Oct 20, 2020, 5:04 PM

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It is not a game issue, iOS has disabled that feature in games due to privacy reasons. You need a third party keyboard or text replacement, @iron patio.

iron patio Oct 20, 2020, 5:06 PM

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How

night cloak Oct 20, 2020, 5:06 PM

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Here hold on

vagrant idol Oct 20, 2020, 5:06 PM

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ID : 584952061. Use glitches

📎 video0.mov

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abusing me cause I killed his spectate hacker friend

limpid marsh Oct 20, 2020, 5:07 PM

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@vagrant idol U can also report that bug in #old

night cloak Oct 20, 2020, 5:07 PM

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📎 video0.mp4

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#old message

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That’s a video tutorial with instructions on how to do it as well.

iron patio Oct 20, 2020, 5:12 PM

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I want to use symbols

onyx dagger Oct 20, 2020, 5:12 PM

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I didnt get you. @iron patio

iron patio Oct 20, 2020, 5:13 PM

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Like symbols

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基督教丶

onyx dagger Oct 20, 2020, 5:13 PM

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Where? @iron patio

iron patio Oct 20, 2020, 5:14 PM

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On pubg

onyx dagger Oct 20, 2020, 5:14 PM

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In your signature?

iron patio Oct 20, 2020, 5:14 PM

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No no on oubg like changing my nickname

onyx dagger Oct 20, 2020, 5:14 PM

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Then just copy pate it. GWsetmyxPeepoWeird

iron patio Oct 20, 2020, 5:15 PM

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Ik. I didnt think it worked on ios @onyx dagger

vagrant forum Oct 20, 2020, 5:15 PM

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Use a third party keyboard, @iron patio.

night cloak Oct 20, 2020, 5:15 PM

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@iron patio, or follow this messages, <#old message>.

leaden stratus Oct 20, 2020, 5:17 PM

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Hi

storm flumeBOT Oct 20, 2020, 5:17 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @leaden stratus. Remember to read through #faq before asking questions in the support channels.

thorn glacier Oct 20, 2020, 5:37 PM

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How do you email pubg?

merry sandal Oct 20, 2020, 5:38 PM

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You can send your email to pubgmobile_cs@tencentgames.com, @thorn glacier.

thorn glacier Oct 20, 2020, 5:39 PM

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@merry sandal thanks boss. Just an informal question. Are the moderators paid to help us? Just curious.

normal fulcrum Oct 20, 2020, 5:40 PM

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@thorn glacier No

thorn glacier Oct 20, 2020, 5:40 PM

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Wow. I appreciate your efforts guys.

merry sandal Oct 20, 2020, 5:40 PM

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We're volunteers, as stated in #735483472432594994.

night cloak Oct 20, 2020, 6:05 PM

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Hello. Why game resolution is so low on galaxy tab s7 ? The game is running on the lowest graphics and there is no anti aliasing on the game ? Is that the game issue or my device ? I got Snapdragon 865+ Adreno 650

marsh kraken Oct 20, 2020, 6:06 PM

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@night cloak can you pls send a screenshot of your graphic settings?

night cloak Oct 20, 2020, 6:08 PM

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Someone hacked my Facebook the only one platform linked to my pubg account and he logged in to my pubg account and he linked his Twitter and email adress . I need please your help to unlink Twitter and email adress from my pubg account

storm flumeBOT Oct 20, 2020, 6:08 PM

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Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 20, 2020, 6:12 PM

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@marsh kraken this is my setting it automaticly sets to this

📎 JPEG_20201020_211156.jpg

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I can get access to pubg with Facebook buy another person also get access with Twitter and email adress to my pubg account

marsh kraken Oct 20, 2020, 6:12 PM

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does it change automatically?

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@night cloak you can contact Customer Support or refer to sub point 2.8 in #faq

night cloak Oct 20, 2020, 6:15 PM

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@marsh kraken the only issue is that anti aliasing is not making any diffrence and the overall resolution is set to lowest possible after the 1.0 update

marsh kraken Oct 20, 2020, 6:16 PM

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@night cloak are you saying that the graphics turns down automatically? yes or no?

polar marshBOT Oct 20, 2020, 6:18 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

prime wedge Oct 20, 2020, 6:19 PM

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My game hangs when enemy close to me

marsh kraken Oct 20, 2020, 6:20 PM

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@prime wedge pls refer to subpoint 4.9 in #faq

night cloak Oct 20, 2020, 6:21 PM

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@marsh kraken Yes , the default graphics is automaticly sets to the lowest possible

marsh kraken Oct 20, 2020, 6:21 PM

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@night cloak Then turn the anti aliasing Off

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casue it lowers the graphic

night cloak Oct 20, 2020, 6:22 PM

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@marsh kraken i mean the device can handle every graphic but the game is not clear its very blur

prime wedge Oct 20, 2020, 6:23 PM

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Is there a way I can fix ping issues

marsh kraken Oct 20, 2020, 6:23 PM

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That is why I am saying that turn anti aliasing off

night cloak Oct 20, 2020, 6:24 PM

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@marsh kraken The issue happend after 1.0 update it was not like that before

pure bough Oct 20, 2020, 6:25 PM

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hi, there is a significate sound delay on gameloop !! I have tried everything but there is no way to find a solution.

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RAM 32, GPU: Navida 2070 Super, CPU i9

marsh kraken Oct 20, 2020, 6:27 PM

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@pure bough pls type .emulator in #481204134859505684

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@night cloak have you turned the auto graphics option in settings?

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@pure bough add the dot cause it's required

night cloak Oct 20, 2020, 6:28 PM

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@marsh kraken Its off

pure bough Oct 20, 2020, 6:29 PM

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I did everything

marsh kraken Oct 20, 2020, 6:29 PM

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wait a sec@pure bough

pure bough Oct 20, 2020, 6:30 PM

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I tried the emulator in 3 other PC the delay is there but people dont notice it

marsh kraken Oct 20, 2020, 6:30 PM

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@pure bough you got the role now you can see a channel name #emulator-support

pure bough Oct 20, 2020, 6:30 PM

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thanks

marsh kraken Oct 20, 2020, 6:31 PM

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you can ask there

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@night cloak do you play on Wifi?

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or Mobile data?

bronze maple Oct 20, 2020, 6:33 PM

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Help me

onyx dagger Oct 20, 2020, 6:33 PM

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Kindly state your issue, @bronze maple.

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Kindly ask your issue in #emulator-support, @pure bough.

night cloak Oct 20, 2020, 6:34 PM

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@marsh kraken i have the fastest possible wifi and the latest available device but its useless

onyx dagger Oct 20, 2020, 6:34 PM

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What's your graphics settings in-game? @night cloak

marsh kraken Oct 20, 2020, 6:34 PM

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@night cloak can you explan your issue to @onyx dagger

bronze maple Oct 20, 2020, 6:35 PM

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My pubg I'd is 5342276533
I don't get any notification and any clue why my account tier loss. I can't get any notification and In game mail

night cloak Oct 20, 2020, 6:36 PM

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@onyx dagger HDR + Extreme

marsh kraken Oct 20, 2020, 6:36 PM

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@bronze maple you can check that in your statistics

onyx dagger Oct 20, 2020, 6:36 PM

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So you're experiencing lag? @night cloak

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You got a tier reset probably.@bronze maple

bronze maple Oct 20, 2020, 6:37 PM

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My statistics normal

marsh kraken Oct 20, 2020, 6:37 PM

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@bronze maple can you send a ss of it?

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so we can assist you

bronze maple Oct 20, 2020, 6:37 PM

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But don't get any notification regarding tier loss

night cloak Oct 20, 2020, 6:37 PM

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@onyx dagger The game runs smoothly but anti aliasing is doing nothing and character resolution is very blur

buoyant mason Oct 20, 2020, 6:38 PM

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Helo

bronze maple Oct 20, 2020, 6:38 PM

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@marsh kraken wait

marsh kraken Oct 20, 2020, 6:38 PM

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@bronze maple as I said pls send a screenshot of your stastics

onyx dagger Oct 20, 2020, 6:38 PM

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Feel free to report about the character resolution in #old, @night cloak.
With an screenshot proof.

marsh kraken Oct 20, 2020, 6:38 PM

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@buoyant mason how may we help you?

bronze maple Oct 20, 2020, 6:39 PM

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@marsh kraken

📎 Screenshot_20201021-000842_dac7cc7571c39b392df64923967cf7da.jpg

onyx dagger Oct 20, 2020, 6:39 PM

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Your tier? @bronze maple

polar marshBOT Oct 20, 2020, 6:39 PM

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@buoyant mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bronze maple Oct 20, 2020, 6:39 PM

#

Now broze

lost whale Oct 20, 2020, 6:39 PM

#

@bronze maple contact in game customer service

onyx dagger Oct 20, 2020, 6:39 PM

#

Its an Tier reset and not an Statistic reset.

marsh kraken Oct 20, 2020, 6:40 PM

#

@bronze maple sorry my bad send a screenshot of career results.

bronze maple Oct 20, 2020, 6:40 PM

#

@onyx dagger now Bronze

night cloak Oct 20, 2020, 6:40 PM

#

@onyx dagger I have been reporting since the 1.0 update and nothing happend i cant play the game like this after more than a month the app is still unoptimized for Galaxy tab S7

onyx dagger Oct 20, 2020, 6:40 PM

#

Its an Tier reset and not an Statistic reset, @bronze maple.

bronze maple Oct 20, 2020, 6:40 PM

#

Ok

onyx dagger Oct 20, 2020, 6:40 PM

#

Feel free to report about it in-game too, while you're in a match. @night cloak

night cloak Oct 20, 2020, 6:41 PM

#

@onyx dagger I feel free to delete the game , Thanx

bronze maple Oct 20, 2020, 6:41 PM

#

@marsh kraken

📎 Screenshot_20201021-001108_dac7cc7571c39b392df64923967cf7da.jpg 📎 Screenshot_20201021-001054_dac7cc7571c39b392df64923967cf7da.jpg

marsh kraken Oct 20, 2020, 6:41 PM

#

in which one did you got tier reset?

onyx dagger Oct 20, 2020, 6:42 PM

#

The Team use to go through #old to check the feedbacks/reports sent by the players and would take action about it, @night cloak. GWcmeisterPeepoShrug

marsh kraken Oct 20, 2020, 6:42 PM

#

in which one did you got tier reset?
@bronze maple

night cloak Oct 20, 2020, 6:42 PM

#

Someone hacked my Facebook the only one social media who was linked to my pubg account, and he get access to my pubg account after that’s he linked his Twitter and email adress to my pubg account. And now please I need your help to unlink Twitter and email address from pubg because they aren’t mine and I don’t want to lose my account because I’ve spent a lot of money and a lot of time since the second season on it.

bronze maple Oct 20, 2020, 6:42 PM

#

Solo Fpp@marsh kraken

marsh kraken Oct 20, 2020, 6:43 PM

#

can you send a ss of your tier in Fpp Solo

#

cause I don't see any tier reset

bronze maple Oct 20, 2020, 6:43 PM

#

@marsh kraken ok wait I am sending

onyx dagger Oct 20, 2020, 6:44 PM

#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

bronze maple Oct 20, 2020, 6:44 PM

#

@marsh kraken

📎 Screenshot_20201021-001404_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Oct 20, 2020, 6:45 PM

#

@onyx dagger Im sorry for saying this but i have been reporting daily since the last update, and yet nothing changed i guess i had enough with this , thanks for your time

marsh kraken Oct 20, 2020, 6:45 PM

#

you can contact Customer Support for this

night cloak Oct 20, 2020, 6:45 PM

#

@onyx dagger I’ve contacted them

onyx dagger Oct 20, 2020, 6:45 PM

#

Apologies for that, @night cloak. They'll try their best to fix the issue, Hopefully.

marsh kraken Oct 20, 2020, 6:45 PM

#

you can contact Customer Support for this
@bronze maple

bronze maple Oct 20, 2020, 6:45 PM

#

@marsh kraken how I contact them please help me

marsh kraken Oct 20, 2020, 6:46 PM

#

@bronze maple you can reffer to Subpoint 5.3 in #faq

onyx dagger Oct 20, 2020, 6:47 PM

#

Did they reply? @night cloak

night cloak Oct 20, 2020, 6:48 PM

#

@onyx dagger No they didn’t replied

onyx dagger Oct 20, 2020, 6:49 PM

#

Wait for their reply patiently, @night cloak.

night cloak Oct 20, 2020, 6:52 PM

#

And what if the other person unlinked Facebook the only social media that I can use , @onyx dagger

#

Hi My account cannot be opened because the Facebook account linked to it has been closed Is there a solution to this problem

shell tapir Oct 20, 2020, 6:53 PM

#

@night cloak You need to have 2 social media linked.

night cloak Oct 20, 2020, 6:53 PM

#

@onyx dagger Is it safe to use tools temporary for improving graphics ?

shell tapir Oct 20, 2020, 6:54 PM

#

@night cloak It’s not recommended in Pubg Mobile.

zenith echo Oct 20, 2020, 6:54 PM

#

hi

#

ca i buy uc

shell tapir Oct 20, 2020, 6:55 PM

#

@night cloak

📎 image0.png

zenith echo Oct 20, 2020, 6:55 PM

#

but i am from india

shell tapir Oct 20, 2020, 6:58 PM

#

@zenith echo I don’t know. But I saw that people was trying but they get the ,,pop-up” window that they couldn’t buy UC from game. Buying from unauthorized page will lead a deduction from your UC

storm flumeBOT Oct 20, 2020, 6:59 PM

#

Hello, @quasi magnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

onyx dagger Oct 20, 2020, 7:00 PM

#

@onyx dagger Is it safe to use tools temporary for improving graphics ?
If you're talking about GFX Tools, @quick lance, Kindly, Dont.
It can lead to an suspension of your Game account.

#

UC Purchases are blocked in India, For now, @zenith echo.
And as Coffee said, Buying from unauthorized page will lead a deduction from your UC.

#

Refer to #faq 2.8 about your issue, @night cloak.

stoic lagoon Oct 20, 2020, 7:02 PM

#

hey Guys,so i use vpn to get indian lobby as i am from india but i live in canada now so i use vpn in order to play withj friends and also i was banned today for 1 day for violating user agreement. can anyone help me with that?

onyx dagger Oct 20, 2020, 7:02 PM

#

VPN is not Recommended, And you used it. Cant help, Unfortunately. GWcmeisterPeepoShrug

stoic lagoon Oct 20, 2020, 7:03 PM

#

it is not recommended but it is not against pubg mobile guidelines..

#

right?

night cloak Oct 20, 2020, 7:04 PM

#

@onyx dagger iam not able to send massages there

storm flumeBOT Oct 20, 2020, 7:04 PM

#

Please refer to subpoint 3.19 in #faq for further information, @stoic lagoon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

onyx dagger Oct 20, 2020, 7:04 PM

#

You need to Read what it says, @night cloak.

night cloak Oct 20, 2020, 7:06 PM

#

@onyx dagger ok

marsh sable Oct 20, 2020, 7:06 PM

#

How can report hack with video

onyx dagger Oct 20, 2020, 7:06 PM

#

Alright then.

stoic lagoon Oct 20, 2020, 7:06 PM

#

IS there any way to appeal for unban as i was just trying to get indian lobby and moreover i am using it for more than 2 years so why it happened now?

onyx dagger Oct 20, 2020, 7:06 PM

#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @marsh sable. Additionally you can report them via http://cheater-report.pubgm.cc/.

marsh sable Oct 20, 2020, 7:07 PM

#

Report system fake

#

Nobody work there i think

shell tapir Oct 20, 2020, 7:08 PM

#

@marsh sable kindly also use the link given below http://cheater-report.pubgm.cc/

marsh sable Oct 20, 2020, 7:08 PM

#

Should be open hack reports in discord

onyx dagger Oct 20, 2020, 7:08 PM

#

If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail, @marsh sable.

#

There is, @marsh sable, #cheater-reports.
But, It is closed for now.

stoic lagoon Oct 20, 2020, 7:08 PM

#

agree with @marsh sable that saw lot of people using paid hacks and they are not banned till this date and funny thing is i got banned for just using vpn which was not harming not even a single player?

onyx dagger Oct 20, 2020, 7:09 PM

#

Feel free to share your Feedbacks about the anti-cheat in #old.

night cloak Oct 20, 2020, 7:09 PM

#

@shell tapir I have 2 social media linked to pubg but just one of them is mine

stoic lagoon Oct 20, 2020, 7:09 PM

#

@onyx dagger could you please help me out with my question above please?

thorny anchor Oct 20, 2020, 7:09 PM

#

Hello

onyx dagger Oct 20, 2020, 7:10 PM

#

Unfortunately, I cannot, @stoic lagoon. Because you used VPN, And that could be the reason. The only way is to wait patiently.

zenith echo Oct 20, 2020, 7:10 PM

#

byy'

night cloak Oct 20, 2020, 7:10 PM

#

@shell tapir Yes I can get access but the other person also can get access

onyx dagger Oct 20, 2020, 7:10 PM

#

Hi, @thorny anchor.
State your issue.

zenith echo Oct 20, 2020, 7:10 PM

#

i am sleeping

onyx dagger Oct 20, 2020, 7:11 PM

#

Mind moving to a Discussion channel if you dont have any doubts/issues related to the game, Please, @zenith echo.

shell tapir Oct 20, 2020, 7:11 PM

#

@night cloak , please change your password. If you lose all your both social media please contact in-game customer service. They will proceed you with your request. Please note also that this process can get you up to 90 days.

zenith echo Oct 20, 2020, 7:11 PM

#

sorry😂

onyx dagger Oct 20, 2020, 7:11 PM

#

Its alright.

polar marshBOT Oct 20, 2020, 7:12 PM

#

@stoic lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@thorny anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 7:13 PM

#

@shell tapir I’ve contacted them but I want to know how long to wait for them to answer me and where will they answer me.

shell tapir Oct 20, 2020, 7:14 PM

#

@night cloak The recovery process can get you up to 90 days due to large amounts of request.

clever rover Oct 20, 2020, 7:14 PM

#

Hello

night cloak Oct 20, 2020, 7:15 PM

#

But if I lose my account 😭 @shell tapir

polar marshBOT Oct 20, 2020, 7:15 PM

#

@clever rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shell tapir Oct 20, 2020, 7:16 PM

#

@night cloak Don’t worry! If they reach to you they will help you! Please be patient loading

night cloak Oct 20, 2020, 7:17 PM

#

@shell tapir That’s okay thank you

rich locust Oct 20, 2020, 7:18 PM

#

Hii i am having again the same problem of logging in on my account

#

I am not getting the verification code they saying like please wait before taking this action again

onyx dagger Oct 20, 2020, 7:26 PM

#

Can you please try again later? @rich locust

#

If it's still not working, Kindly Contact Customer Service in-game.

#

Hello
Hi, @clever rover.
State your issue.

frosty shoal Oct 20, 2020, 7:34 PM

#

My id hack

📎 image0.png

#

I contact customer service ingame

onyx dagger Oct 20, 2020, 7:36 PM

#

Did they reply? @frosty shoal

frosty shoal Oct 20, 2020, 7:36 PM

#

Yes

onyx dagger Oct 20, 2020, 7:36 PM

#

Then kindly read what they said. VE_pepeShrug

frosty shoal Oct 20, 2020, 7:36 PM

#

What

#

@onyx dagger

rich locust Oct 20, 2020, 7:40 PM

#

@onyx dagger already tried bro

frosty shoal Oct 20, 2020, 7:41 PM

#

I contact customer service and he said

📎 image0.png

#

What i do

polar marshBOT Oct 20, 2020, 7:43 PM

#

@crystal yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Oct 20, 2020, 8:00 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

worn snow Oct 20, 2020, 8:02 PM

#

Hello pubg mobile today my friend open his pubg acc on mobile for a second then log out his id and after this when i login again to my pubg account then the control setting was changed and now look like my frnd layout.. plz tell me how to recover my control settings

celest shadow Oct 20, 2020, 8:08 PM

#

@night cloak, teaming up with other players is not allowed. It can get your account suspended for up to 1 day.

misty shoal Oct 20, 2020, 8:10 PM

#

I ha e problem sound in ios 14

celest shadow Oct 20, 2020, 8:12 PM

#

Unfortunately, you will need to set your controls again, @worn snow.

storm flumeBOT Oct 20, 2020, 8:13 PM

#

Hello, @misty shoal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak Oct 20, 2020, 8:16 PM

#

📎 IMG_20201020_221037_806.jpg

polar marshBOT Oct 20, 2020, 8:19 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Oct 20, 2020, 8:22 PM

#

The punishment gets more severe and the duration of your suspension will be increased accordingly the more you violate, @night cloak.

night cloak Oct 20, 2020, 8:24 PM

#

@celest shadow thank you so much 🙏
This is the answer i'm looking for .

celest shadow Oct 20, 2020, 8:25 PM

#

You are welcome.

fiery geode Oct 20, 2020, 8:29 PM

#

My Friend ID got Suspended ,And then the Hacker Ban his id using hacks , Please Anyone help 🙏🙏

storm flumeBOT Oct 20, 2020, 8:31 PM

#

You can contact the customer service via the game settings, @fiery geode. Refer to subpoint 5.3 in #faq for further instructions.

rough ingot Oct 20, 2020, 8:31 PM

#

Helloo i had a question!

idle surge Oct 20, 2020, 8:37 PM

#

Pubg kr must rethink about increasing the luck

#

I've opened more than 150 crates in one month and all I got is useless items such as shoes and masks 😩

celest shadow Oct 20, 2020, 8:39 PM

#

How may I help you, @rough ingot?

storm flumeBOT Oct 20, 2020, 8:39 PM

#

We provide support only for the global English version of PUBG MOBILE here.

idle surge Oct 20, 2020, 8:39 PM

#

Then where I could complaing about this

#

I was wanna the red shark dacia so bad

#

pubgm_hidethepain

exotic viper Oct 20, 2020, 8:41 PM

#

What has this game gone into . I just died to a trash blatant hacker who he died to teamers who them died to another hacker in solos . W t f ?

storm flumeBOT Oct 20, 2020, 8:42 PM

#

Hello, @exotic viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

idle surge Oct 20, 2020, 8:43 PM

#

Is all servers are mixed together?

sick shale Oct 20, 2020, 8:44 PM

#

Nope

idle surge Oct 20, 2020, 8:44 PM

#

I play in EU server and I have talked to enemy in the air plane he says he play in NA server

#

This happened many times

#

Also my ping in Kr server was about over 500 now is 90

polar marshBOT Oct 20, 2020, 8:51 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 8:56 PM

#

Let me unlink fb plz

📎 video0.mp4

#

It’s not funny, I’m having problems here

#

Why is your game so bad?!!

📎 image0.png

#

@here

#

@night cloak Did you wait 21 days?

#

21 years

#

I wanna unlink fb from this smurf acc

#

And it’s only letting me unlink apple

#

So that I link my fb to my main acc

#

I linked the fb account months ago to the smurf acc above

#

@night cloak

#

@night cloak Do you remember when did you link Facebook on this smurf acc?

#

No

#

Like approx how many weeks?

#

Like 20

#

Dang. Then it must be the new Network Error bug. What is your region?

#

Middle East

#

I selected login using fb that time, then it just said “create new character”

#

I was confused af, I think it’s bugged and just forced me to make a new character using the same account

#

Could you geeb me your

▫️ User Identification
▫️ Device

As well

#

Both accounts?

#

?!???!!??

#

The account having issues.

#

And what is your country?

#

Kuwait

#

Device: iPhone XS Max

📎 image0.png

#

I just wanna unlink the fb and apple from this acc, if it’s impossible then ban it( is it possible for the linked account to disappear if an account is banned?)

#

@night cloak I will forward the info. And, the linked account won't disappear when there's ban. All bans are temporary. 10 years is not permanent.

pseudo nova Oct 20, 2020, 9:12 PM

#

Hello, has anyone received a mail on the game with an invitation to test the new beta version?

willow prism Oct 20, 2020, 9:12 PM

#

Hello

pseudo nova Oct 20, 2020, 9:13 PM

#

I clicked on the link but it won't let me download anything and now im afraid my account might get hacked 💀

night cloak Oct 20, 2020, 9:14 PM

#

@pseudo nova Which link?

#

Do you have a screenshot?

pseudo nova Oct 20, 2020, 9:14 PM

#

📎 Screenshot_20201020-033121_PUBG_MOBILE.jpg

night cloak Oct 20, 2020, 9:15 PM

#

Pepega devs istg

📎 video0.mov

pseudo nova Oct 20, 2020, 9:15 PM

#

That was the message

night cloak Oct 20, 2020, 9:15 PM

#

You are not hacked. The link is just expired, @pseudo nova.

#

It’s def a bug

#

I think this game has every bug in this universe

pseudo nova Oct 20, 2020, 9:15 PM

#

Oh, really? 🥺 thank you so much 😭

night cloak Oct 20, 2020, 9:16 PM

#

Pepega devs istg
@night cloak That does not look like a bug to me.

#

What is it that you think is wrong?

#

ready to delete the forwarded info

#

@night cloak That does not look like a bug to me.
@night cloak using the same fb account on two different account isn’t a bug? Bruh u kidding?

#

laugh laugh laugh

#

@night cloak using the same fb account on two different account isn’t a bug? Bruh u kidding?
@night cloak But the video shows only 1 account.

#

You are confusing me.

#

My main and this smurf account

#

I unlinked it from the smurf to link it in my main so it would work

#

That’s the issue, man everyone here is so slow

#

Could you write the Game username of both your main and the smurf account?

#

Cool

#

This picture is the smurf account and the second picture is the main account.

📎 image0.png 📎 image1.png

#

@night cloak If the Facebook account on your main game is the same on your smurf - it could be just a visual bug on your main. Your Facebook was already unlinked. Or, it is a completely different Facebook account that was linked.

#

I want to unlink the crap out of the first picture account ( smurf account) then link it to my main account ( second picture)

#

I think so, but it won’t allow me to link my main facebook account

#

Does deleting my second facebook account solve this?

#

My recommendation is trying to login with all the Facebook account you have and ever created to see if the main was linked to either of those.

#

The main account isn’t linked to any

#

I’m talking about the second account, it’s linked to both

#

Make sure you are logging in from Safari and not the Facebook app. iOS does not get information from apps.

#

The flower pic you see that? HankWrestler that’s the second facebook account

#

The anime pfp guy, in my game and here in discord is the main facebook account

#

When I choose the option “link facebook account” it only allows my second facebook account

#

My recommendation is trying to login with all the Facebook account you have and ever created to see if the main was linked to either of those.
Just do this even you feel like it won’t help.

#

📎 image0.png

#

This is my main, it’s not linked to fb

#

Sigh

#

Is there any problem on your main account?

#

Yes there is it only offers me to link with my second facebook account

#

Which is what I don’t want

#

What happens when you try to login with your first?

#

bunSigh

#

It never did, it only pops up “you have previously logged in with facebook” then I tap ok... it doesn’t show me credentials and login info for me to type

storm willow Oct 20, 2020, 9:31 PM

#

Logout from Facebook in app and in safari, go to settings / safari / clear a cache- then login Facebook using second account in safari browser

night cloak Oct 20, 2020, 9:32 PM

#

@night cloak Open Safari logout all the Facebook accounts you linked there. Login with your main and open the game.

#

This is my only way to login to my main pubg account for now

📎 image0.png

#

Oh ok, but I don’t use safari.. so I might need help

#

@night cloak Your iOS device use Safari to login to Facebook.

#

Aight

#

It does not work with the Facebook app. If you have the Facebook app - just forget that it exists.

#

But it just takes me there

#

It doesn’t. It goes to Safari.

#

I just did logout from Hank

📎 image0.png

#

Done

#

@night cloak Now login with your main account.

#

And then open the game. Login to your main game account and try to link.

#

It requires a generator code

#

If you enabled generator code on your Facebook, you probably can grab it from the app where you logged in your main.

eternal pulsar Oct 20, 2020, 9:40 PM

#

Hi, is there any official who can help me

night cloak Oct 20, 2020, 9:41 PM

#

@eternal pulsar Aloha! How can I help you?

eternal pulsar Oct 20, 2020, 9:41 PM

#

I need someone in the blocking department to help me

night cloak Oct 20, 2020, 9:42 PM

#

@eternal pulsar They are not here. Feel free to contact them in-game through the customer service option.

#

@night cloak it’s not working

#

@night cloak Keep trying. You just need to login to the Facebook and it will work.

#

Reallyy??!

eternal pulsar Oct 20, 2020, 9:43 PM

#

I tried many times but answered by the robot responder

night cloak Oct 20, 2020, 9:43 PM

#

Why do I need to suffer like this

#

@eternal pulsar Follow what the robot says and it will redirect you to the customer service.

eternal pulsar Oct 20, 2020, 9:45 PM

#

How can I communicate with responsible persons? I am tired of losing my account and money and can no longer communicate with my friends

night cloak Oct 20, 2020, 9:46 PM

#

It’s not allowing me to submit the code

📎 image0.png

#

Wtf is this circus?!

eternal pulsar Oct 20, 2020, 9:46 PM

#

@night cloak Without avail my friend

polar marshBOT Oct 20, 2020, 9:47 PM

#

@glossy condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ruby pecan Oct 20, 2020, 9:49 PM

#

There's a problem with beta-copy servers.

night cloak Oct 20, 2020, 9:50 PM

#

@night cloak That’s your problem. Once you solve that, hope you won’t face the issues.

#

@eternal pulsar Customer service is the only option.

#

I got a question

#

@night cloak Yes?

#

There's a problem with beta-copy servers.
@ruby pecan What do you mean?

#

Do you work for PUBG?

#

I do not. I’m a volunteer.

polar marshBOT Oct 20, 2020, 9:54 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 9:54 PM

#

Nice customer service smh

#

Dumb game

#

What’s wrong?

#

We cannot help you login to your own Facebook account. If you need help from a game support to login to your own account, you probably should just stop playing.

#

@empty hatch Aloha! How can I help you?

upbeat nebula Oct 20, 2020, 10:12 PM

#

hello

#

i am a lebanese pubg mobile streamer on facebook with 10k+ followers

#

i got banned yesterday for absolutely no reason

polar marshBOT Oct 20, 2020, 10:13 PM

#

@upbeat nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 20, 2020, 10:21 PM

#

Hello, @grand shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

viscid finch Oct 20, 2020, 10:30 PM

#

Hello friends, I gave me the band because of the watching mode. The band was a warning that I had stopped watching mode 8 months ago because of some friends. Can I open the view now?

olive dove Oct 20, 2020, 10:50 PM

#

@viscid finch how can i help you?

night cloak Oct 20, 2020, 10:57 PM

#

@viscid finch, has your account been suspended/banned?

viscid finch Oct 20, 2020, 11:04 PM

#

It took a 10 minute band, because some friends put the watch before 8
Months, can i now open the viewing mode

#

@night cloak @olive dove

polar marshBOT Oct 20, 2020, 11:05 PM

#

@eternal laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 11:09 PM

#

@viscid finch, any chance you have a screenshot of the ban message?

viscid finch Oct 20, 2020, 11:10 PM

#

Wait, see

#

Unfortunately, no, but I remember a written message. If you open View Mode, it will take a longer band. @night cloak

storm flumeBOT Oct 20, 2020, 11:13 PM

#

Please refer to subpoint 4.11 in #faq for further information, @viscid finch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 20, 2020, 11:13 PM

#

Was it may that ban message?

viscid finch Oct 20, 2020, 11:15 PM

#

The message is 8 months old @night cloak

#

Unfortunately, it was deleted

fresh mantle Oct 20, 2020, 11:16 PM

#

no but The most YouTube l lam is a and Android app

#

📎 pubg_screentshot.jpg

night cloak Oct 20, 2020, 11:23 PM

#

@fresh mantle, what?

#

@viscid finch, please contact in game support for this matter.

stable ferry Oct 20, 2020, 11:37 PM

#

Hi good day I'm writing about an account theft that happened to me, I still have access to the account, but yesterday my email was unlinked and I only have to log in through Facebook. I had already made the report via customer service and they don't give me any solution, just like via email. In this case, what can I do?, The same support unlink the email and the other person already links an email which does not belong to me.

storm flumeBOT Oct 20, 2020, 11:39 PM

#

You can contact the customer service via the game settings, @stable ferry. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 20, 2020, 11:39 PM

#

@stable ferry, when contacting in game support please use the image attached as a guide.

📎 image0.jpg

stable ferry Oct 20, 2020, 11:42 PM

#

My case was under an alleged investigation, until the email that was linked to me was taken away. I have already sent the tests of the questions that they had asked me, later they removed access and I cannot log in to my profile. What do I do in this case? Those of the support via email do not give me an answer

#

📎 IMG-20201019-WA0020.jpg

#

I have to be told what to do, I only have access through Facebook and surely they will also unlink it. My account is being given away to another person with more than 4000usd invested. Who returns the money and time invested to me?

night cloak Oct 20, 2020, 11:50 PM

#

You can contact the customer service via the game settings, @stable ferry. Refer to subpoint 5.3 in #faq for further instructions.
We cannot assist you with account related issues here inside of discord.

gray prawn Oct 20, 2020, 11:50 PM

#

When will bonus challenge come?

storm flumeBOT Oct 20, 2020, 11:56 PM

#

Please refer to this channel's pinned messages for further information, @gray prawn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 21, 2020, 12:05 AM

#

@nocturne urchin

dawn grotto Oct 21, 2020, 12:18 AM

#

Hi

#

I have a question

#

How can i get russian voice chat???

sick shale Oct 21, 2020, 12:20 AM

#

@dawn grotto Voice packs can be obtained from events

dawn grotto Oct 21, 2020, 12:21 AM

#

Do you know when is the next event??

sick shale Oct 21, 2020, 12:22 AM

#

We don't have information about upcoming events

dawn grotto Oct 21, 2020, 12:23 AM

#

Thank u so much

night cloak Oct 21, 2020, 12:33 AM

#

Combine 3 Party and Gameloop Lobby Or Else I have to Leave The Game

cursive oxide Oct 21, 2020, 12:35 AM

#

📎 Screenshot_20201020_144107.jpg 📎 Screenshot_20201020_151605.jpg

#

First glitch, parachute is not shown in my friend perspective and in my perspective, second glitch, loot stuck below the car and no one can pick it

night cloak Oct 21, 2020, 12:39 AM

#

@cursive oxide, please report this via #old.

cursive oxide Oct 21, 2020, 12:40 AM

#

The slow mode is 6hours.... @night cloak

dusty linden Oct 21, 2020, 12:40 AM

#

Hello, excuse me, I won in the #PayloadHotshot capture event and I don't know how to claim my prize, I wrote to all the pubg mobile social networks and nobody answers me, it would be very helpful a little informático thanks

night cloak Oct 21, 2020, 12:41 AM

#

@cursive oxide, you may edit your previous message or wait the 6 hours.

#

@dusty linden, which event?

dusty linden Oct 21, 2020, 12:43 AM

#

@night cloak The event that took place yesterday at 6 in the afternoon was about the payload of content creators and the winners of the best captures in the payload were announced that there were 150,000 UC awards

#

📎 Screenshot_20201020_194402_com.android.chrome.jpg

#

📎 EkKo_7oXsAEq-nP.jpeg

#

This event

lucid kernel Oct 21, 2020, 12:46 AM

#

Hello, my account was hacked, what should I do? Please help me

night cloak Oct 21, 2020, 12:47 AM

#

@lucid kernel, can you still access your account?

regal perch Oct 21, 2020, 12:47 AM

#

Can I get some clarification as of why my game despite what server I choose, I always end up being matched on European servers?

However, my ranking shows that I played on NA (or Asia), but no matter which one of these I choose from the settings before playing/starting a match, I always end up playing on Europe because I know the ping, on Europe I get about 26-30ms, NA about 80 or so, and Asia 100-115. huh

night cloak Oct 21, 2020, 12:48 AM

#

@dusty linden, just looking into this now will get back to you soon.

lucid kernel Oct 21, 2020, 12:48 AM

#

@night cloak No

night cloak Oct 21, 2020, 12:49 AM

#

@lucid kernel, If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

#

@regal perch, what server does it show in your results page?

lucid kernel Oct 21, 2020, 12:49 AM

#

@night cloak My Twitter account has been hacked

night cloak Oct 21, 2020, 12:50 AM

#

@lucid kernel, If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

dusty linden Oct 21, 2020, 12:50 AM

#

@night cloak Thank you very much because no one responds to me on the other social networks and in the event rules it says that I lose the prize if it is not claimed within 48 hours

night cloak Oct 21, 2020, 12:50 AM

#

@dusty linden, please keep an eye on your in-game inbox.

regal perch Oct 21, 2020, 12:51 AM

#

@regal perch, what server does it show in your results page?
@night cloak it shows the server I choose from the settings. But despite that, the people I keep on getting matched with are middle Easterns, like the entire lobby, also the ping is same as my ping on the European server (23-30 or so). Which made me notice that I'm not ACTUALLY playing with Asians or NA players :(

dusty linden Oct 21, 2020, 12:51 AM

#

@night cloak I'll be ready, thank you

night cloak Oct 21, 2020, 12:51 AM

#

@dusty linden, you’re very welcome, congratulations!

lucid kernel Oct 21, 2020, 12:52 AM

#

@night cloak I do not have another account linked to the game

night cloak Oct 21, 2020, 12:52 AM

#

@lucid kernel, you’ll need to gain access back to your account before contacting PUBG MOBILE’S in-game support.

lucid kernel Oct 21, 2020, 12:54 AM

#

@night cloak Thank you

regal perch Oct 21, 2020, 12:56 AM

#

@night cloak Not sure if this would help you figuring out my problem, but everytime I try to confirm the settings when I switch from server to another, it keeps on giving me the message that the server I'm choosing is higher in ping than the one I'm already on.

For example; I have it on NA, and like I try to confirm the changes twice or three times, yet it still shows me the same message as if the settings didn't take place previously?

sand path Oct 21, 2020, 1:00 AM

#

What is your home server ?

regal perch Oct 21, 2020, 1:01 AM

#

Europe

mortal basin Oct 21, 2020, 1:02 AM

#

karzakistan

night cloak Oct 21, 2020, 1:02 AM

#

@mortal basin Yes?

mortal basin Oct 21, 2020, 1:03 AM

#

you askes my server

night cloak Oct 21, 2020, 1:03 AM

#

He/she was asking @regal perch

#

That question was not intended for you.

mortal basin Oct 21, 2020, 1:03 AM

#

well i answered

night cloak Oct 21, 2020, 1:04 AM

#

Please head to #chat As it might cause disturbance here.

#

If you do not require any assistance please move to the servers discussion channels #chat & #pubg-mobile.

sand path Oct 21, 2020, 1:04 AM

#

It is normal that ME players appear on the Europe server especially in higher ranks, you may check the European leader boards.

As for they appearing in the NA server, it is because NA is not your home server, you're getting a lobby with players who are actually not in NA but using the closest NA servers which is again the ME players. It is not an issue. Still, happy to pass on the feedback, @regal perch.

night cloak Oct 21, 2020, 1:05 AM

#

@night cloak, please do no interfere with staff.

regal perch Oct 21, 2020, 1:11 AM

#

@sand path Yeah I understand how that works, but thing is I never had this issue before when I used to play back in S10 (and before).

When I used to play on Asia, at least 70% of the lobby were players from that region, also the ping-mark shows the actual ping I had on that server. But now no matter what server I choose, ping is the same. Which made me wonder if I'm even playing on the server I chose (which as I stated previously, NA/Asia).

I just want to make sure if this is some kind of a bug/glitch, before I try using a VPN to see if that could make a difference in terms of matchmaking. Or that's just how it normally works now

elder mason Oct 21, 2020, 1:15 AM

#

📎 video0.mov

night cloak Oct 21, 2020, 1:15 AM

#

@elder mason, please use the in-game reporting system.

elder mason Oct 21, 2020, 1:16 AM

#

@night cloak I have soo many proof how sent to pubg

sand path Oct 21, 2020, 1:16 AM

#

Pretty sure it is not a bug/glitch. Still, Can you please provide the following information in #old, @regal perch.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Average ping in the servers.
▫️ Videos/Screenshots that may help.

night cloak Oct 21, 2020, 1:16 AM

#

Teamer’s can be report in-game, @elder mason.

regal perch Oct 21, 2020, 1:17 AM

#

Yep sure

elder mason Oct 21, 2020, 1:17 AM

#

This flag problem my country

📎 image0.png

night cloak Oct 21, 2020, 1:18 AM

#

I didn't get that.

elder mason Oct 21, 2020, 1:18 AM

#

this not true pls fix this

sand path Oct 21, 2020, 1:20 AM

#

Could you please elaborate, which Country's flag it is supposed to be on your profile?
@elder mason

#

An image would help.

polar marshBOT Oct 21, 2020, 1:22 AM

#

@elder mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 1:23 AM

#

What happens to my in game progress if I play without linking my facebook account, but then I link it like two weeks later?

#

Does it apply all the progress that I have made

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@here

sick shale Oct 21, 2020, 1:24 AM

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Yes

night cloak Oct 21, 2020, 1:25 AM

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Thanks

storm peak Oct 21, 2020, 1:26 AM

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Unlinking

night cloak Oct 21, 2020, 1:28 AM

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@storm peak What are you trying to ask? Please state your question, before that you might want to read #faq before asking.

sick shale Oct 21, 2020, 1:29 AM

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@night cloak Please remember you might lose your guest account during updates or after reinstalling the game. And deleted accounts cannot be recovered

storm flumeBOT Oct 21, 2020, 1:29 AM

#

Please refer to subpoint 2.5 in #faq for further information, @storm peak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 21, 2020, 1:31 AM

#

@night cloak Please remember you might lose your guest account during updates or after reinstalling the game. And deleted accounts cannot be recovered
@sick shale I have it still linked to game center on my device, I know... I will figure things out for my facebook account... but for now, I am not going to switch devices... by the way, I uninstalled the game once then downloaded it. Then I logged in using this method and it worked

📎 image0.png

storm peak Oct 21, 2020, 1:31 AM

#

#faq i lost my acount after the update linked to twitter

storm flumeBOT Oct 21, 2020, 1:32 AM

#

You can contact the customer service via the game settings, @storm peak. Refer to subpoint 5.3 in #faq for further instructions.

sick shale Oct 21, 2020, 1:33 AM

#

@night cloak So you're fine, no issues?

night cloak Oct 21, 2020, 1:33 AM

#

Small issues on my facebook account throughout safari, I will contact facebook customer service for that

#

But yes overall no issues

sick shale Oct 21, 2020, 1:34 AM

#

Alright then Thumbup

terse plume Oct 21, 2020, 1:37 AM

#

Is bonus challenge available for United Kingdom?

chilly briar Oct 21, 2020, 1:40 AM

#

How to solver server issues?

night cloak Oct 21, 2020, 1:41 AM

#

Is bonus challenge available for United Kingdom?
@terse plume Its not available in game yet.

terse plume Oct 21, 2020, 1:42 AM

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I know. But I want to know is it support in UK?

chilly briar Oct 21, 2020, 1:42 AM

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I play in Asia server but im getting matched with other server players

night cloak Oct 21, 2020, 1:42 AM

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@chilly briar The other one was playing in Asia as well.

chilly briar Oct 21, 2020, 1:43 AM

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@night cloak my random teammates where all from other server’s. This is happening from almost a week

night cloak Oct 21, 2020, 1:43 AM

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I know. But I want to know is it support in UK?
@terse plume I dont have knowledge about this.. A moderator will come and help you soon.

chilly briar Oct 21, 2020, 1:43 AM

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And high ping

night cloak Oct 21, 2020, 1:44 AM

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@night cloak my random teammates where all from other server’s. This is happening from almost a week
@chilly briar You might want to turn on match by langauge.

chilly briar Oct 21, 2020, 1:44 AM

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@night cloak but why am I getting matched with other server players? This never happened before

night cloak Oct 21, 2020, 1:45 AM

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Turn on match by language so you are only matched with the same language and most likely the same players.

regal perch Oct 21, 2020, 1:45 AM

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@chilly briar Same issue mate, it has been 3 days now. :|

night cloak Oct 21, 2020, 1:46 AM

#

Does not really happen to me, but it does happen to me before I turn off match by language.

chilly briar Oct 21, 2020, 1:47 AM

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So turning on match by language will match u with players with same server?

timid peak Oct 21, 2020, 1:47 AM

#

My chat further muted any reason no mistake I am so sad 😭😭😭😭

📎 Screenshot_20201021-001427.png

night cloak Oct 21, 2020, 1:47 AM

#

So turning on match by language will match u with players with same server?
@chilly briar Will match you with the same players on your country, or you can pick.

thin girder Oct 21, 2020, 1:48 AM

#

what are the rewards for your tier

storm flumeBOT Oct 21, 2020, 1:48 AM

#

You can contact the customer service via the game settings, @timid peak. Refer to subpoint 5.3 in #faq for further instructions.

chilly briar Oct 21, 2020, 1:48 AM

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Aren’t we supposed to be matched with same server players regardless of this settings

#

That is how it was before

night cloak Oct 21, 2020, 1:48 AM

#

Aren’t we supposed to be matched with same server players regardless of this settings
@chilly briar For example US server uses the Asia server instead of US so you will meet with them as for example.

chilly briar Oct 21, 2020, 1:49 AM

#

I will try this

timid peak Oct 21, 2020, 1:49 AM

#

What

chilly briar Oct 21, 2020, 1:50 AM

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Will let u know if it worked

night cloak Oct 21, 2020, 1:50 AM

#

@timid peak Please contact customer service via the in game settings.

chilly briar Oct 21, 2020, 1:50 AM

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Thanks

night cloak Oct 21, 2020, 1:50 AM

#

No worries @chilly briar !

thin girder Oct 21, 2020, 1:51 AM

#

what are the rewards for your tier

timid peak Oct 21, 2020, 1:51 AM

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My game customer service no response few days

night cloak Oct 21, 2020, 1:52 AM

#

They have receive a high volume of messages incoming/day. For further info please refer to subpoint 5.4 on #faq .

peak tartan Oct 21, 2020, 2:06 AM

#

Hai,everyone
Someone has access to my account.
Few days ago I buyed some UC now he used all my UC
I don't know who is using my account but he selled my account to someone and his Pubg account were friended to my PUBG account
But I have access to my account via using Pubg email
Now I unlink my Facebook account and linked my mother's Facebook account
But still he can access to my account
If anyone can help

This is my email address:- vasuind111@gmail.com

night cloak Oct 21, 2020, 2:07 AM

#

Refer to subpoint 2.8 on #faq @peak tartan You can also contact the customer service in game.

peak tartan Oct 21, 2020, 2:09 AM

#

I send this two times in pubg feedback but no response

night cloak Oct 21, 2020, 2:10 AM

#

Refer to subpoint 5.4 on #faq @peak tartan .

peak tartan Oct 21, 2020, 2:13 AM

#

@night cloak I send this thing in pubg feedback but Can you say how to report correctly

night cloak Oct 21, 2020, 2:14 AM

#

@peak tartan, can you still access your PUBG MOBILE account?

peak tartan Oct 21, 2020, 2:14 AM

#

Yes

night cloak Oct 21, 2020, 2:14 AM

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Only via email?

peak tartan Oct 21, 2020, 2:14 AM

#

Yes and my mother's Facebook account also

storm flumeBOT Oct 21, 2020, 2:14 AM

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You can contact the customer service via the game settings, @peak tartan. Refer to subpoint 5.3 in #faq for further instructions.

peak tartan Oct 21, 2020, 2:15 AM

#

I unlinked my Facebook account and I linked my mother's Facebook account

night cloak Oct 21, 2020, 2:15 AM

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Please use the image attached below as a guide when contacting in-game support.

📎 image0.jpg

peak tartan Oct 21, 2020, 2:15 AM

#

But his account is also linked to my PUBG account

#

@night cloak can you say how to do this

slender sand Oct 21, 2020, 2:16 AM

#

Anyone know what this recent update was about? Another anticheat update perhaps?

night cloak Oct 21, 2020, 2:16 AM

#

You can contact the customer service via the game settings, @peak tartan. Refer to subpoint 5.3 in #faq for further instructions.

#

@slender sand, when?

slender sand Oct 21, 2020, 2:16 AM

#

Just about 10 mins ago

#

Was a 10.34mb update, unsure what it was about

night cloak Oct 21, 2020, 2:17 AM

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Is the update in-game or app store/play store?

peak tartan Oct 21, 2020, 2:17 AM

#

@night cloak the one who can access my account
He selled my account to another one they're in Indonesia

night cloak Oct 21, 2020, 2:18 AM

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@night cloak, I believe you received a DM from @storm flume? Please read it.

peak tartan Oct 21, 2020, 2:19 AM

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Now he gives my account back to the seller

night cloak Oct 21, 2020, 2:19 AM

#

@peak tartan, please check my previous messages as I’ve already advised you.

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@night cloak, may I ask for you to turn them in for one minute please?

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Go ahead. I did

#

Feel free to close them now, thank you!

lofty tinsel Oct 21, 2020, 2:21 AM

#

What's new in 10Mb update? just released now

night cloak Oct 21, 2020, 2:23 AM

#

@slender sand & @lofty tinsel, apologies for the delay. Bug fixes and performance improvements.

charred fractal Oct 21, 2020, 2:29 AM

#

How do i equip the crown name tag?Im crown and it says locked bruh

night cloak Oct 21, 2020, 2:29 AM

#

Wait till the end of the season @charred fractal .

strange siren Oct 21, 2020, 2:29 AM

#

can i say something do pubg mobile support cheater alot of cheater with alot of skins no rules aply?

charred fractal Oct 21, 2020, 2:29 AM

#

Owh

night cloak Oct 21, 2020, 2:29 AM

#

everyone has told me to update bit despite me restarting and checking app store it wont update. even cleared cache and redownloaded everything just to make sire i wasnt messing up something. Im on android.

charred fractal Oct 21, 2020, 2:30 AM

#

@night cloak thanks

strange siren Oct 21, 2020, 2:30 AM

#

just lost facking 70 points because cheater

#

i think i wasted my time playing this game cya

night cloak Oct 21, 2020, 2:35 AM

#

@lofty tinsel Are you using an Apple device?

#

It has already been answered Foxi.

#

No it wasnt

#

📎 Screen_Shot_2563-10-21_at_09.43.16.png

#

Th contents of the update was told but whether it was ingame or app store WASNT

#

Im stupid ffs. My issue is im not seeing said update. not whats in it. i have repaired, uninstalled/reinstalled, and turned my device off and back on again. plus cleared cahce as well

#

In-game.

rugged rose Oct 21, 2020, 2:40 AM

#

What is the perfect date of my bonous challenge uc wiil back in my account

night cloak Oct 21, 2020, 2:40 AM

#

is android supposed to get the update a bit later or is my device/game somehow broken @night cloak ?

#

We do not know as the discord staff here are not from tencent @rugged rose .

#

@night cloak, try restart your game. You may have already updated without knowing.

rugged rose Oct 21, 2020, 2:41 AM

#

Well my uc will not back @night cloak

night cloak Oct 21, 2020, 2:41 AM

#

@rugged rose They have receive a high volume of messages incoming/day. For further info please refer to subpoint 5.4 on #faq .

rugged rose Oct 21, 2020, 2:42 AM

#

😩 😩 😩 @night cloak

polar marshBOT Oct 21, 2020, 2:43 AM

#

@fathom fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rugged rose Oct 21, 2020, 2:43 AM

#

I need to purchase rp@night cloak

night cloak Oct 21, 2020, 2:43 AM

#

Its still not showing. Im going to just clear it from the phone system and reinstall fresh. I think my device is corrupting something or readi g something wrong. thank you for the answers

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Its still not showing. Im going to just clear it from the phone system and reinstall fresh. I think my device is corrupting something or readi g something wrong. thank you for the answers
@night cloak Maybe during the logging in it auto updates, without you realizing.

#

I need to purchase rp@night cloak
@rugged rose Discord mods staff can't do anything about that as they are not from tencent once more.

rugged rose Oct 21, 2020, 2:45 AM

#

@night cloak rip

night cloak Oct 21, 2020, 2:46 AM

#

so the pubg file was also housing standoff2 and cod mobile -.-

iron basin Oct 21, 2020, 2:49 AM

#

Finally some rock music in game,rather than k pop👍 👍

green wolf Oct 21, 2020, 2:53 AM

#

Why there is 10 mb update today

mortal ridge Oct 21, 2020, 2:53 AM

#

Is the in game update showing for anyone else?

night cloak Oct 21, 2020, 2:53 AM

#

@iron basin, your feedback is appreciated via #old, glad you enjoy the change.

#

@mortal ridge, yes it is.

#

@green wolf, Bug fixes and performance improvements.

#

A lot of users just get there updates without knowing, @reef crown.

green wolf Oct 21, 2020, 2:56 AM

#

My account has been hacked please help me
I want to unlink Facebook

night cloak Oct 21, 2020, 2:56 AM

#

@green wolf, can you still access your PUBG MOBILE account?

green wolf Oct 21, 2020, 2:56 AM

#

Yes

mortal ridge Oct 21, 2020, 2:56 AM

#

@mortal ridge, yes it is.
@night cloak I've restarted my game like 5 times

night cloak Oct 21, 2020, 2:56 AM

#

Hi

#

@mortal ridge, you may have updated without knowing, what version is your game currently?

#

@green wolf, please contact in-game support. When doing so please follow the picture below as a guide.

📎 image0.jpg

green wolf Oct 21, 2020, 2:58 AM

#

I have done it but there is no reply from them

night cloak Oct 21, 2020, 2:59 AM

#

@green wolf They have receive a high volume of messages incoming/day. For further info please refer to subpoint 5.4 on #faq .
Sorry for the cut viasy.

#

I have a problem with the game I get like I have an older version than the current one and there is no update in the apple store or in the game HELP.

velvet idol Oct 21, 2020, 2:59 AM

#

Where can we hear the new song in the game

storm flumeBOT Oct 21, 2020, 3:00 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

onyx dagger Oct 21, 2020, 3:02 AM

#

If about the blackpink song, you can play it from the lobby. @velvet idol

mortal ridge Oct 21, 2020, 3:02 AM

#

@night cloak I have version 1.0.0.14367

dense burrow Oct 21, 2020, 3:02 AM

#

hello my name is FrancoBlack I play on an iphone XR and today I decided to play some games with my friends like every night and today I can't since I have a backward version which I entered the App Store and the update button did not come out and my friends say that before entering the game I asked them to download something but not me.

night cloak Oct 21, 2020, 3:03 AM

#

@mortal ridge, try restarting your game and see if you get the option to update.

#

If not give it time.

storm flumeBOT Oct 21, 2020, 3:03 AM

#

You can contact the customer service via the game settings, @dense burrow. Refer to subpoint 5.3 in #faq for further instructions.

dense burrow Oct 21, 2020, 3:06 AM

#

@storm flume I do

night cloak Oct 21, 2020, 3:07 AM

#

Wait for their answer because they are receive a high volume of messages incoming/day. For further info please refer to subpoint 5.4 on #faq . @dense burrow

dense burrow Oct 21, 2020, 3:08 AM

#

Ok thx

night cloak Oct 21, 2020, 3:08 AM

#

No worries Yaay

timber bough Oct 21, 2020, 3:09 AM

#

hello my name is FrancoBlack I play on an iphone XR and today I decided to play some games with my friends like every night and today I can't since I have a backward version which I entered the App Store and the update button did not come out and my friends say that before entering the game I asked them to download something but not me.
@dense burrow same here

onyx dagger Oct 21, 2020, 3:10 AM

#

Please contact customer service in-game about this, @timber bough.

timber bough Oct 21, 2020, 3:11 AM

#

Roger that

stone drift Oct 21, 2020, 3:11 AM

#

Hello guys, how to get EXP points and level up fast ?

night cloak Oct 21, 2020, 3:12 AM

#

In game/discord?

stone drift Oct 21, 2020, 3:12 AM

#

In game

night cloak Oct 21, 2020, 3:12 AM

#

Keep playing, you might want to activate 2x exp as well if you have one.

livid rampart Oct 21, 2020, 3:12 AM

#

Hello

night cloak Oct 21, 2020, 3:13 AM

#

Hi @livid rampart , how can the community help you?

livid rampart Oct 21, 2020, 3:13 AM

#

Can anyone help me please

spice plaza Oct 21, 2020, 3:13 AM

#

@sand path I've DMed you, please check the message

livid rampart Oct 21, 2020, 3:13 AM

#

Recently I have received a message ‘your account will banned for violating regulations unlock on 15.10.2030
Costumers support email-
PUBGMOBILE_CS@tencentgames.com” and then it’s showing account is disabled.but I had not done any violence against pubg guidelines please return my pubg account.

Id - 5192298912
Nickname - OSCARē亗ēYT

sick shale Oct 21, 2020, 3:13 AM

#

Classic matches are the best to gain EXP points, @stone drift you can also use double EXP cards

polar marshBOT Oct 21, 2020, 3:13 AM

#

@livid rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone drift Oct 21, 2020, 3:14 AM

#

I’ve 52 hours of 100% increase cards .

night cloak Oct 21, 2020, 3:14 AM

#

Keep playing Yaay

stone drift Oct 21, 2020, 3:14 AM

#

Classic matches are the best to gain EXP points, @stone drift you can also use double EXP cards
@sick shale

Thanks rebel yeahboy

violet lark Oct 21, 2020, 3:15 AM

#

hi

storm flumeBOT Oct 21, 2020, 3:15 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @violet lark. Remember to read through #faq before asking questions in the support channels.

night cloak Oct 21, 2020, 3:15 AM

#

I have this problem 😢

📎 image0.jpg

sick shale Oct 21, 2020, 3:16 AM

#

@night cloak Can you translate the error message

polar marshBOT Oct 21, 2020, 3:16 AM

#

@violet lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 3:17 AM

#

@sick shale is what happens to me I do not have the latest version of the game and it does not come out to update

dense burrow Oct 21, 2020, 3:17 AM

#

📎 image0.png

#

😦

velvet idol Oct 21, 2020, 3:18 AM

#

Where can we hear the new single "Nothing's Getting In Our Way"

atomic osprey Oct 21, 2020, 3:18 AM

#

I have the same updating problem as well. Restarted my game multiple times and it still is not showing

dense burrow Oct 21, 2020, 3:18 AM

#

Tengo iPhone x2

forest gale Oct 21, 2020, 3:18 AM

#

One of my teammates was forced to update their game, and now it tells her that everyone else doesn't have the latest version.

storm flumeBOT Oct 21, 2020, 3:18 AM

#

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

sick shale Oct 21, 2020, 3:19 AM

#

@forest gale @atomic osprey @dense burrow Hold on please, I'll be back

dense burrow Oct 21, 2020, 3:19 AM

#

Ok

shell pawn Oct 21, 2020, 3:22 AM

#

I'm here for the same problem

sick shale Oct 21, 2020, 3:23 AM

#

Be patient please, we're looking into the issue

shell pawn Oct 21, 2020, 3:24 AM

#

That means it's a bug right?

dense burrow Oct 21, 2020, 3:24 AM

#

Ok

shell pawn Oct 21, 2020, 3:25 AM

#

For seconds i thought I might have the problem and was going to reinstall the whole game -_-

night cloak Oct 21, 2020, 3:25 AM

#

Please be patient, they are looking into it they aren't sure yet.

dense burrow Oct 21, 2020, 3:25 AM

#

Could you tell me how long it could take?

night cloak Oct 21, 2020, 3:25 AM

#

Can't tell Im not a mod.

onyx dagger Oct 21, 2020, 3:26 AM

#

No ETA. @dense burrow

night cloak Oct 21, 2020, 3:26 AM

#

@onyx dagger Where to update the game lmao

mortal ridge Oct 21, 2020, 3:26 AM

#

I mean I've been tryna get this fixed like 40 mins ago lol

onyx dagger Oct 21, 2020, 3:26 AM

#

Soon, Hopefully.

night cloak Oct 21, 2020, 3:27 AM

#

Woi How why do you put reactions lmao

fleet birch Oct 21, 2020, 3:27 AM

#

Hello i have issue mosytly all jio users face that is mic glitch so i want to ask that to fix this mic glitch is vpn safe or can we use dns changer to play on mobile data if we used dns changer our ids will ban or not while playing classic matches plz reply imp

onyx dagger Oct 21, 2020, 3:27 AM

#

VPN isnt Recommended. @fleet birch

night cloak Oct 21, 2020, 3:27 AM

#

How to get the latest version huh

onyx dagger Oct 21, 2020, 3:27 AM

#

Also, Feel free to report in #old.
The only way to solve this issue for now, until it officially gets solved, is to restart the game.

fleet birch Oct 21, 2020, 3:28 AM

#

So can i use dns changer to fix this issue cuz in india pubg is banned and jio sim means conpany has done this issue so

green belfry Oct 21, 2020, 3:28 AM

#

What the new in new 9mb update

onyx dagger Oct 21, 2020, 3:28 AM

#

Bug fixes and performance increase. @green belfry

shell pawn Oct 21, 2020, 3:29 AM

#

I've restarted the game several times. Even my phone too 🤣

fleet birch Oct 21, 2020, 3:29 AM

#

Can we use dns changer app and use private dns to play the game plz reply cuz i cant use mic while playing with frnds and i cant hear them also while playing on mobile data of jio plz clear my doubt

dense burrow Oct 21, 2020, 3:29 AM

#

2020 can't get any worse 😦

onyx dagger Oct 21, 2020, 3:29 AM

#

If there is an update, Probably it would take time to be available in different regions. @shell pawn @mortal ridge

night cloak Oct 21, 2020, 3:30 AM

#

Imagine not answering to my question laugh

#

If there is an update, Probably it would take time to be available in different regions.oh I taught I had bug

dense burrow Oct 21, 2020, 3:31 AM

#

That is the problem my friend lives in New York and I New Jersey and it is the same region

onyx dagger Oct 21, 2020, 3:31 AM

#

DNS is safe to use. @fleet birch

#

Dont really know, Kindly wait. @night cloak

night cloak Oct 21, 2020, 3:32 AM

#

laugh Halp me

onyx dagger Oct 21, 2020, 3:32 AM

#

If there is an update, Probably it would take time to be available in different regions, @night cloak.

dense burrow Oct 21, 2020, 3:32 AM

#

What is DNS?

onyx dagger Oct 21, 2020, 3:33 AM

#

Domain Name System.

night cloak Oct 21, 2020, 3:34 AM

#

Dont really know, Kindly wait. @night cloak
@onyx dagger Okay

onyx dagger Oct 21, 2020, 3:34 AM

#

Alright then.

sick shale Oct 21, 2020, 3:37 AM

#

@night cloak @dense burrow @atomic osprey @forest gale @shell pawn. The new patch is slowly rolling out, keep checking your game please

night cloak Oct 21, 2020, 3:38 AM

#

People are saying there’s an update, apparently it’s not available yet on iOS? @here

hushed wing Oct 21, 2020, 3:38 AM

#

Where's PUBG mobile beta version for ios

onyx dagger Oct 21, 2020, 3:40 AM

#

BETA version is released, But it will be soon available to download from #news, For iOS, @hushed wing. It is now available for android officially. Kindly wait.

night cloak Oct 21, 2020, 3:41 AM

#

@onyx dagger if im not wrong its available on ios but the certificate got revoked Yaay unable to install

storm flumeBOT Oct 21, 2020, 3:41 AM

#

Please refer to subpoint 3.19 in #faq for further information, @fleet birch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sweet ore Oct 21, 2020, 3:42 AM

#

When will pubg mobile get unban in india

onyx dagger Oct 21, 2020, 3:42 AM

#

As Rebel said above, @night cloak, The new patch is slowly rolling out, Keep checking your game please.

sweet ore Oct 21, 2020, 3:43 AM

#

When will pubg mobile get unban in india
@sweet ore ??

#

Anyone can give my answer

night cloak Oct 21, 2020, 3:44 AM

#

Can't tell, because it's banned because your government didn't allow it.

sand path Oct 21, 2020, 3:44 AM

#

The patch update is slowly being rolled out, Please wait patiently.

sage sleet Oct 21, 2020, 3:49 AM

#

U guys scammed 4000 battle coins

onyx dagger Oct 21, 2020, 3:50 AM

#

Please refer to this channel's pinned messages for further information, @sage sleet:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

sage sleet Oct 21, 2020, 3:51 AM

#

Glitch game

onyx dagger Oct 21, 2020, 3:52 AM

#

Feel free to report glitches which you're facing in the game, in #old, with a Screenshot.

polar marshBOT Oct 21, 2020, 3:54 AM

#

@blazing stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warped parcel Oct 21, 2020, 3:55 AM

#

There is always this red dot, There is no mails pending, nothing

📎 Screenshot_2020-10-21-09-24-22-742_com.tencent.ig__01.jpg

sand path Oct 21, 2020, 3:55 AM

#

sand path The patch update is slowly being rolled out, Please wait patiently.

sage sleet Oct 21, 2020, 3:56 AM

#

Can't redeem battle coins

#

All battle coins are cut

tender elm Oct 21, 2020, 3:56 AM

#

Why 9mb update push?

sage sleet Oct 21, 2020, 3:56 AM

#

Not refunded

#

What is this behavior

normal fulcrum Oct 21, 2020, 3:56 AM

#

It comes from the option 'ban' @warped parcel

muted dirge Oct 21, 2020, 3:57 AM

#

Even the KR version got the update on iOS. Only us in global are left stranded with no update and not being able to play with pur Android friends.

storm flumeBOT Oct 21, 2020, 3:57 AM

#

You can contact the customer service via the game settings, @sage sleet. Refer to subpoint 5.3 in #faq for further instructions.

warped parcel Oct 21, 2020, 3:57 AM

#

@normal fulcrum it's there even when i open it, nothing is pending there.

storm flumeBOT Oct 21, 2020, 3:57 AM

#

Please refer to this channel's pinned messages for further information, @muted dirge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sage sleet Oct 21, 2020, 3:58 AM

#

@storm flume can i get back my battle coins

normal fulcrum Oct 21, 2020, 3:58 AM

#

@normal fulcrum it's there even when i open it, nothing is pending there.
@warped parcel It also comea from 'Gamewiki'

storm flumeBOT Oct 21, 2020, 3:58 AM

#

You can contact the customer service via the game settings, @sage sleet. Refer to subpoint 5.3 in #faq for further instructions.

warped parcel Oct 21, 2020, 3:58 AM

#

@sage sleet contact in-game support. Btw Machete is a bot

half kestrel Oct 21, 2020, 3:58 AM

#

Hello, is there any update on pubg mobile? My friend in Sweden he got 2MB update and I cant play with him right now

storm flumeBOT Oct 21, 2020, 3:59 AM

#

Please refer to this channel's pinned messages for further information, @half kestrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

warped parcel Oct 21, 2020, 3:59 AM

#

@normal fulcrum still not going away 😅 even when i open wiki

muted dirge Oct 21, 2020, 3:59 AM

#

Why wait patiently? I am Ranking for top 100 Conq. Every second I can’t play with my Android ranking friends of my squad, other people keep earning more points than me. Updates should be UNIVERSALLY released at the same time.

onyx dagger Oct 21, 2020, 3:59 AM

#

Feel free to share your Feedbacks in #old.

normal fulcrum Oct 21, 2020, 4:00 AM

#

@warped parcel Well, if you think it shouldn't be there, you can provide your feedback in #old

storm flumeBOT Oct 21, 2020, 4:00 AM

#

Please refer to this channel's pinned messages for further information, @muted dirge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

half kestrel Oct 21, 2020, 4:01 AM

#

Hello, is there any update on pubg mobile? My friend in Sweden he got 2MB update and I cant play with him right now

tender elm Oct 21, 2020, 4:02 AM

#

Hello, is there any update on pubg mobile? My friend in Sweden he got 2MB update and I cant play with him right now
@half kestrel my friend got 9 mb , he unable to invite me

storm flumeBOT Oct 21, 2020, 4:02 AM

#

Please refer to this channel's pinned messages for further information, @half kestrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sage sleet Oct 21, 2020, 4:02 AM

#

Customer support didn't respond uet

normal fulcrum Oct 21, 2020, 4:03 AM

#

We cannot help you for deduction of any in-game item @sage sleet

half kestrel Oct 21, 2020, 4:03 AM

#

@tender elm my friend also unable to invite me

normal fulcrum Oct 21, 2020, 4:03 AM

#

Read pinned message as said by Machete 2.0 @half kestrel

onyx dagger Oct 21, 2020, 4:03 AM

#

The patch is rolling out, @tender elm.
Kindly wait.
Also, Kindly read the pinned messages of this channel.

sage sleet Oct 21, 2020, 4:03 AM

#

@normal fulcrum battle coins ka kya😡🤬🤬

storm flumeBOT Oct 21, 2020, 4:04 AM

#

Please do not use languages other than English, @sage sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

tender elm Oct 21, 2020, 4:04 AM

#

@normal fulcrum battle coins ka kya😡🤬🤬
@sage sleet Control Brother!

mortal ridge Oct 21, 2020, 4:04 AM

#

Any eta? been waiting for the update about an hour and half now pubgmshocked

sage sleet Oct 21, 2020, 4:04 AM

#

Then what about battle coins deducted

normal fulcrum Oct 21, 2020, 4:05 AM

#

It will be delivered to everyone shortly @mortal ridge

#

As I said @sage sleet, we cannot assist you with any in-game item deduction. Contact in-game customer support

sage sleet Oct 21, 2020, 4:06 AM

#

@normal fulcrum yet we didn't get any respond... It is about 4days

half kestrel Oct 21, 2020, 4:06 AM

#

My friend is asking, is there a way to unlink Facebook account from suspended pubg account?

normal fulcrum Oct 21, 2020, 4:06 AM

#

If the account is suspended, nothing can be done @half kestrel

half kestrel Oct 21, 2020, 4:07 AM

#

@normal fulcrum He wants to link his Facebook to new account

spring abyss Oct 21, 2020, 4:07 AM

#

The patch update is slowly being rolled out, Please wait patiently.
@sand path what was it for ?

normal fulcrum Oct 21, 2020, 4:07 AM

#

Can't do @half kestrel

night cloak Oct 21, 2020, 4:08 AM

#

what is the new update for can anyone tell me?> meow?>

#

ConfusedCat

stone drift Oct 21, 2020, 4:09 AM

#

To earn exp points fast , should I play classic in same server i’m ranking in or i can do it in any server ?

half kestrel Oct 21, 2020, 4:09 AM

#

@normal fulcrum mm that’s wired, he said it’s my Facebook account and it’s up to me where I want to link

normal fulcrum Oct 21, 2020, 4:10 AM

#

Since your friend's game account is suspended, they cannot unlink any account linked with it @half kestrel

#

Your friend should've given it a thought before violating ToS and getting a suspension

half kestrel Oct 21, 2020, 4:11 AM

#

@normal fulcrum is there any way he can contact them?

storm flumeBOT Oct 21, 2020, 4:11 AM

#

You can contact the customer service via the game settings, @half kestrel. Refer to subpoint 5.3 in #faq for further instructions.

half kestrel Oct 21, 2020, 4:12 AM

#

He got suspended for free skins app not to break violations! And he also have evidence for this. @normal fulcrum

elfin canopy Oct 21, 2020, 4:12 AM

#

what is the new update for can anyone tell me?> meow?>
Some performance improvements, @night cloak. ||Meow||

night cloak Oct 21, 2020, 4:12 AM

#

He got suspended for free skins app not to break violations! And he also have evidence for this. @normal fulcrum
@half kestrel Free skins app are fake so, it might be another reason.

normal fulcrum Oct 21, 2020, 4:13 AM

#

@half kestrel I have already answered your queries. We do not provide support for suspended accounts.

#

If you keep asking such questions, I'll be forced to take moderation steps against you

half kestrel Oct 21, 2020, 4:14 AM

#

@night cloak you right, but is this fair?

night cloak Oct 21, 2020, 4:14 AM

#

@normal fulcrum Can you do the banned command?

#

It is fair Yaay

polar marshBOT Oct 21, 2020, 4:15 AM

#

@half kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 4:18 AM

#

Hello, I have got new update 10 MB, For what this update?

#

Bugs and performance fixes

topaz bolt Oct 21, 2020, 4:18 AM

#

yesterday I redeemed 100uc from 1000battle coin. But I not received uc in mail! What happens??

onyx dagger Oct 21, 2020, 4:18 AM

#

Check out the pinned messages of this channel. @topaz bolt

topaz bolt Oct 21, 2020, 4:18 AM

#

@onyx dagger how to cheak.

night cloak Oct 21, 2020, 4:19 AM

#

Cheak?

topaz bolt Oct 21, 2020, 4:19 AM

#

Cheak

#

Check

torn schooner Oct 21, 2020, 4:19 AM

#

Whats new 10 mb update

onyx dagger Oct 21, 2020, 4:19 AM

#

Please refer to this channel's pinned messages for further information, @topaz bolt:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 21, 2020, 4:19 AM

#

@night cloak what about google play login problem?

#

Whats new 10 mb update
@torn schooner Bugs and performance fixes.

topaz bolt Oct 21, 2020, 4:20 AM

#

@onyx dagger till can't find it.

onyx dagger Oct 21, 2020, 4:20 AM

#

What's the issue with it? @night cloak

night cloak Oct 21, 2020, 4:20 AM

#

that little button with a pin

📎 Screen_Shot_2563-10-21_at_11.25.43.png

onyx dagger Oct 21, 2020, 4:20 AM

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully. @topaz bolt

topaz bolt Oct 21, 2020, 4:21 AM

#

@onyx dagger bro its about 24 hours already done. Thats why I here to find some help.

night cloak Oct 21, 2020, 4:21 AM

#

Refer to subpoint 5.4 on #faq as the admins here are not from tencent.

onyx dagger Oct 21, 2020, 4:22 AM

#

You need to wait patiently as they are investigating on this issue. VE_pepeShrug

Also, Kindly contact Customer Service in-game about this issue. @topaz bolt

olive finch Oct 21, 2020, 4:22 AM

#

I still did not get the new 10 mb update

night cloak Oct 21, 2020, 4:22 AM

#

@onyx dagger when i try to logout from game basic setting and relog again, The same account will be logged
I cant switch between accounts, and alot of times i got error message Failed to login. Please try again.

onyx dagger Oct 21, 2020, 4:22 AM

#

@olive finch The patch update is slowly being rolled out, Please wait patiently.

topaz bolt Oct 21, 2020, 4:22 AM

#

@onyx dagger already done. Bt you know there are only bots. Not original humans.

green belfry Oct 21, 2020, 4:22 AM

#

When will zombie mode in cheer park avvaliable to play

woven atlas Oct 21, 2020, 4:23 AM

#

@green belfry october 23

onyx dagger Oct 21, 2020, 4:23 AM

#

Feel free to report this issue in #old, Along with a Screenshot showing the error. @night cloak

#

If you do answer the questions of the bot correctly, @topaz bolt, It will guide you to one of the staff. They do have a bot, Yes. It is mainly because they receive hundreds, Or Thoisands of reports/claims from players, and need to check them all.

opal prism Oct 21, 2020, 4:25 AM

#

Is there a new update of 10 MB?

night cloak Oct 21, 2020, 4:25 AM

#

Is there an auto-decline for match reservation?

topaz bolt Oct 21, 2020, 4:25 AM

#

@onyx dagger I know bro that's why I'm here to speak with person who have mind. Not algorithm.

woven atlas Oct 21, 2020, 4:25 AM

#

@opal prism its being rolled out . Wait patiently

rancid summit Oct 21, 2020, 4:26 AM

#

What's new in 12MB update?

night cloak Oct 21, 2020, 4:26 AM

#

Bugs and Performance fixes.

opal prism Oct 21, 2020, 4:26 AM

#

@opal prism its being rolled out . Wait patiently
@woven atlas I actually cant play with my friends.I thought something was wrong😅

onyx dagger Oct 21, 2020, 4:26 AM

#

Is there an auto-decline for match reservation?
Really dont know about that, Probably no. @night cloak

mortal ridge Oct 21, 2020, 4:27 AM

#

Does anyone know what the difference is between season rank on ur profile and ur rank (ex. Ace,crown)

normal fulcrum Oct 21, 2020, 4:29 AM

#

Is there an auto-decline for match reservation?
@night cloak No. You can provide a suggestion in #old

white dawn Oct 21, 2020, 4:29 AM

#

What's the update today? 10MB

silk canopy Oct 21, 2020, 4:29 AM

#

I didn't get 10 mb update today why ?

gilded maple Oct 21, 2020, 4:29 AM

#

What is the 10 mb update ?

normal fulcrum Oct 21, 2020, 4:29 AM

#

Bug fixes @gilded maple @white dawn

storm flumeBOT Oct 21, 2020, 4:29 AM

#

Please refer to this channel's pinned messages for further information, @silk canopy:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

normal fulcrum Oct 21, 2020, 4:30 AM

#

Does anyone know what the difference is between season rank on ur profile and ur rank (ex. Ace,crown)
@mortal ridge Please be more specific

silk canopy Oct 21, 2020, 4:31 AM

#

When will the 10mb update come to my phone ?

onyx dagger Oct 21, 2020, 4:32 AM

#

The patch update is slowly being rolled out, Please wait patiently. @silk canopy

empty rampart Oct 21, 2020, 4:32 AM

#

I did not receive 10mb update

wary ice Oct 21, 2020, 4:32 AM

#

Any reason why i didnt get the 10mb update and cant play with my squad?

silk canopy Oct 21, 2020, 4:32 AM

#

How many hours will it take@onyx dagger

onyx dagger Oct 21, 2020, 4:32 AM

#

The patch update is slowly being rolled out, Please wait patiently, @wary ice and @empty rampart.

#

Dont know. Soon. Please be patient, @silk canopy.

silk canopy Oct 21, 2020, 4:33 AM

#

Ok

onyx dagger Oct 21, 2020, 4:33 AM

#

Alright.

mortal ridge Oct 21, 2020, 4:33 AM

#

What does the season rank on our profiles determine (mine is 633)

📎 image0.png

#

And does it have anything to do with getting to top 500 for conqueror?

wary ice Oct 21, 2020, 4:36 AM

#

@onyx dagger thanks!

sick shale Oct 21, 2020, 4:39 AM

#

@mortal ridge Nope, this is evaluation of your seasonal performance. To reach conqueror you have to be in top 500 in a specific mode leaderboard

#

📎 Screenshot_20201021-073907_PUBG_MOBILE.jpg

onyx dagger Oct 21, 2020, 4:40 AM

#

You're welcome! @wary ice CBPikaThink

simple jewel Oct 21, 2020, 4:42 AM

#

I can't get the 10mb update

mortal ridge Oct 21, 2020, 4:43 AM

#

@sick shale thank you Love

abstract vale Oct 21, 2020, 4:43 AM

#

today you guys also have an problem ?

#

while playing with mobile player ?

opal prism Oct 21, 2020, 4:45 AM

#

@abstract vale Yes

abstract vale Oct 21, 2020, 4:45 AM

#

@abstract vale Yes
@opal prism bro my friend is an mobile player and we both cannot play with each other

#

when i invite him inmy team game says that the player you have invited has diffrenet version

sick shale Oct 21, 2020, 4:46 AM

#

@abstract vale Yes, the new patch is slowly rolling out, be patient please

abstract vale Oct 21, 2020, 4:47 AM

#

@abstract vale Yes, the new patch is slowly rolling out, be patient please
@sick shale ok brio

#

please fast😩

simple jewel Oct 21, 2020, 4:52 AM

#

@sick shale fast plzz

grand lagoon Oct 21, 2020, 4:53 AM

#

Pubg 10MB update ?

#

📎 Screenshot_2020-10-21-09-15-13-12_59b007cddc88d2e774f410ce614e91c8.jpg

past mesa Oct 21, 2020, 4:55 AM

#

There is so many people like me don't get the update lol

outer orbit Oct 21, 2020, 4:55 AM

#

bro why i dont get update

fast tinsel Oct 21, 2020, 4:56 AM

#

What’s the update about?

past mesa Oct 21, 2020, 4:56 AM

#

@abstract vale Yes, the new patch is slowly rolling out, be patient please
@sick shale

This is the answer @outer orbit

thin halo Oct 21, 2020, 4:56 AM

#

The update is about bug fix and performance improvements.

#

Kindly wait for them to roll out for you :)

mystic matrix Oct 21, 2020, 4:56 AM

#

I cannot play with my friends

gusty acorn Oct 21, 2020, 4:57 AM

#

Where is beta install link?

thin halo Oct 21, 2020, 4:57 AM

#

@gusty acorn Refer to #news

mystic matrix Oct 21, 2020, 4:57 AM

#

Its showing please update

cyan mauve Oct 21, 2020, 4:57 AM

#

I want to unlink my linked email

mystic matrix Oct 21, 2020, 4:57 AM

#

How to update anyone please tell

thin halo Oct 21, 2020, 4:58 AM

#

@mystic matrix Wait for them to roll out for you. Your patience is needed.

fading anvil Oct 21, 2020, 4:58 AM

#

Is there any new update not known yet because I am unable to add my friends saying they have new version

storm flumeBOT Oct 21, 2020, 4:58 AM

#

You can contact the customer service via the game settings, @cyan mauve. Refer to subpoint 5.3 in #faq for further instructions.

thin halo Oct 21, 2020, 4:58 AM

#

@mystic matrix It will come out in-game saying update 10mb.

mystic matrix Oct 21, 2020, 4:58 AM

#

@fading anvil me also:)

#

Its not coming @thin halo

thin halo Oct 21, 2020, 4:59 AM

#

@mystic matrix Wait for them to roll out for you. Your patience is needed.

mystic matrix Oct 21, 2020, 4:59 AM

#

Approx how much time?

sweet blaze Oct 21, 2020, 4:59 AM

#

Fix

fast tinsel Oct 21, 2020, 4:59 AM

#

Does it fix the sudden frame drop issues for iPhone XR?

thin halo Oct 21, 2020, 4:59 AM

#

I have no information @mystic matrix

night cloak Oct 21, 2020, 4:59 AM

#

Pubg Mobile Global Update ?

mystic matrix Oct 21, 2020, 4:59 AM

#

Ok thanks:)

winter crown Oct 21, 2020, 5:01 AM

#

i didn't get update on iphone xR

polar marshBOT Oct 21, 2020, 5:01 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cyan mauve Oct 21, 2020, 5:03 AM

#

can i request a email unlink via email?

mystic matrix Oct 21, 2020, 5:03 AM

#

No email cannot be unlinked

fierce night Oct 21, 2020, 5:03 AM

#

No email cannot be unlinked
@mystic matrix some ppl did

storm flumeBOT Oct 21, 2020, 5:04 AM

#

You can contact the customer service via the game settings, @cyan mauve. Refer to subpoint 5.3 in #faq for further instructions.

fierce night Oct 21, 2020, 5:04 AM

#

Hello Guys , what is this patch for ? cuz i don't see they supported 90 fps on asus rog 2 or 3 or red magic yet ?

opal prism Oct 21, 2020, 5:05 AM

#

Hello Guys , what is this patch for ? cuz i don't see they supported 90 fps on asus rog 2 or 3 or red magic yet ?
@fierce night Which patch?

fierce night Oct 21, 2020, 5:05 AM

#

@fierce night Which patch?
@opal prism today's one

opal prism Oct 21, 2020, 5:05 AM

#

@fierce night The update is about bug fix and performance improvements.

night cloak Oct 21, 2020, 5:05 AM

#

The update, is for bugs and performance fixes, rog does not support 90fps currently.

neat pilot Oct 21, 2020, 5:05 AM

#

Hi.. I need help

night cloak Oct 21, 2020, 5:06 AM

#

Go ahead @neat pilot

opal prism Oct 21, 2020, 5:06 AM

#

@neat pilot State your Problem

fierce night Oct 21, 2020, 5:06 AM

#

The update, is for bugs and performance fixes, rog does not support 90fps currently.
@night cloak rog have 120 fps but pubg didn't give us 90 fps

opal prism Oct 21, 2020, 5:06 AM

#

@fierce night Maybe near Future

night cloak Oct 21, 2020, 5:07 AM

#

PUBGM 90FPS is currently available only Oneplus which is their sponsor.

neat pilot Oct 21, 2020, 5:07 AM

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In my mobile update has not came but in 2 of my friends mobile a update has came and when i try to invite them.. It shows that
You do not have the latest version
So i cant play with my friends

cyan mauve Oct 21, 2020, 5:07 AM

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Ingame the customer service don't help as we ask them

opal prism Oct 21, 2020, 5:07 AM

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@neat pilot Wait for them to roll out for you.It will take some time

night cloak Oct 21, 2020, 5:07 AM

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They are currently doing it 1by1 so that the server doesn't lag be patient.

neat pilot Oct 21, 2020, 5:08 AM

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In 1hr update will come? In my device?

night cloak Oct 21, 2020, 5:08 AM

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We do not know.

thin halo Oct 21, 2020, 5:08 AM

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@neat pilot The new patch is slowly rolling. Kindly wait for them. You will see the new update in-game requesting for you to update the game.

opal prism Oct 21, 2020, 5:08 AM

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Most probably Yes

neat pilot Oct 21, 2020, 5:08 AM

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Ok
Thanks

thin halo Oct 21, 2020, 5:09 AM

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No problem.

opal prism Oct 21, 2020, 5:09 AM

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The new update is now available on for KR and Emulator i think.So wait

night cloak Oct 21, 2020, 5:09 AM

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No? @opal prism Please do not guess if you do not know.

mortal ridge Oct 21, 2020, 5:10 AM

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@night cloak did u get the update yet?

night cloak Oct 21, 2020, 5:10 AM

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Haven't.. Currently waiting on it.

gusty thorn Oct 21, 2020, 5:10 AM

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why can i not invite my friend? ...it says that were in different version but there isnt any in playstore

night cloak Oct 21, 2020, 5:10 AM

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@gusty thorn The new patch is slowly rolling. Kindly wait for them. You will see the new update in-game requesting for you to update the game.

gusty thorn Oct 21, 2020, 5:11 AM

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ok

fierce night Oct 21, 2020, 5:11 AM

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The update, is for bugs and performance fixes, rog does not support 90fps currently.
@night cloak u talking without correct info bro

past mesa Oct 21, 2020, 5:11 AM

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Aaaaaaahhh so bored

night cloak Oct 21, 2020, 5:12 AM

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@night cloak u talking without correct info bro
@fierce night What's wrong so I can improve next time

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@past mesa If you do not need support kindly head to #chat / #pubg-mobile .

opal prism Oct 21, 2020, 5:12 AM

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No? @opal prism Please do not guess if you do not know.
@night cloak I wrote that i think

night cloak Oct 21, 2020, 5:13 AM

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Anyways to get this? Ik it’s an rp but Im ready to pay like $50 for it

📎 image0.png

outer orbit Oct 21, 2020, 5:13 AM

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bro how to fix bug mic and vc bcs relog is not working rn

night cloak Oct 21, 2020, 5:13 AM

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@outer orbit Relog is working, on off mic on off speaker or the bug mic could be from your friend.

wise gate Oct 21, 2020, 5:14 AM

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I have problem with the 10mb patch update can anyone help me

night cloak Oct 21, 2020, 5:14 AM

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Man I want that hairstyle, Can’t you yall just put a special request for me to Tencent 😂😂

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Hm what seems to be the problem? @wise gate .

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I can't team up with my any Friends, it's saying that player doesn't have the same version

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I can't team up with my any Friends, it's saying that player doesn't have the same version
@night cloak The new patch is slowly rolling. Kindly wait for them. You will see the new update in-game requesting for you to update the game.

clear spindle Oct 21, 2020, 5:14 AM

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Wait for them to get the update, @night cloak.

wise gate Oct 21, 2020, 5:15 AM

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I didn't receive the update but all my friends had received@night cloak

storm flumeBOT Oct 21, 2020, 5:15 AM

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Please refer to this channel's pinned messages for further information, @wise gate:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

wise gate Oct 21, 2020, 5:15 AM

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Can I update manually

fierce night Oct 21, 2020, 5:15 AM

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@fierce night What's wrong so I can improve next time
@night cloak pubg released the 90 fps to everyone but it only showed up in few devices but others no .

night cloak Oct 21, 2020, 5:15 AM

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No, you might need to wait because servers could be laggy if they instantly release it to everyone.

wise gate Oct 21, 2020, 5:16 AM

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Ok @night cloak thanks for the feedback

coarse nova Oct 21, 2020, 5:16 AM

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Can’t play with anyone says to update there isn’t a update tho

night cloak Oct 21, 2020, 5:16 AM

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@coarse nova Look at the pin

opal prism Oct 21, 2020, 5:16 AM

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Can’t play with anyone says to update there isn’t a update tho
@coarse nova Check Pins

thin halo Oct 21, 2020, 5:16 AM

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@night cloak As far as I know, you can only get them from rp that give it. There is no way to get them unless they release it for users to get them again.

onyx dagger Oct 21, 2020, 5:16 AM

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The patch update is slowly being rolled out, Please wait patiently. @coarse nova

mortal ridge Oct 21, 2020, 5:16 AM

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Any ideas what servers it’s been released on? I’ve been waiting for almost 2 hours now

onyx dagger Oct 21, 2020, 5:16 AM

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Patience, Please.

night cloak Oct 21, 2020, 5:17 AM

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@night cloak pubg released the 90 fps to everyone but it only showed up in few devices but others no .
@fierce night It didn't release to me and it's only on some of oneplus device

coarse nova Oct 21, 2020, 5:17 AM

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I’m trying to grind to ace with my friend and we can’t play together it just sucks

opal prism Oct 21, 2020, 5:17 AM

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The result of Patience is Sweet

outer orbit Oct 21, 2020, 5:17 AM

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will iphone get 90 fps?

night cloak Oct 21, 2020, 5:17 AM

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These are the current device which supports 90 fps dear
OnePlus 7 Pro OnePlus 7T OnePlus 7T Pro OnePlus 8 OnePlus 8 Pro

coarse nova Oct 21, 2020, 5:18 AM

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iPad Pro supports it

night cloak Oct 21, 2020, 5:18 AM

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Do it? huh

coarse nova Oct 21, 2020, 5:19 AM

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Yep

night cloak Oct 21, 2020, 5:20 AM

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Quite confused on that one.

coarse nova Oct 21, 2020, 5:20 AM

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Well watch iPad player Feitz he’s iPad Pro gets 90fps and so do I but I ain’t a yter lmao

night cloak Oct 21, 2020, 5:21 AM

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....why cant i send my message?

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@night cloak As far as I know, you can only get them from rp that give it. There is no way to get them unless they release it for users to get them again.
@thin halo what if I make a deal with Tencent for $1000? 🤔🤔😂

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It got deleted because there's a censored word inside it.

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Pubg unban in india or not?