questions

[wide dove]

there only 1 change that in HDR graphics it's only support ultra fps now it's support extreme 60 fps

I got Xiaomi 11t pro it's 31 or 32 in list probably but it's don't have 90 fps so what should I do

Pls answer fast as you can please

[ornate thistle]

Hi! You can check out the Moderation section in #735483472432594994 regarding this.

Hello, @wide dove. Could you please try changing your graphic settings to Smooth and see if you have the 90 FPS option?

[peak cairn]

Can someone help me with uc or royal pass ??

[junior birch]

What do you need help with, @peak cairn?

[peak cairn]

I just need uc or to buy the royal pass @junior birch

[junior birch]

Begging is not allowed here. You may participate in #matches, #game-events, #events, #1092923511019942039, #opportunities and #cheating-news for a chance to win UC and other rewards.

[honest nest]

LESSSGOOOO

[junior birch]

Congratulations on successfully reporting a cheater, @honest nest! However, please be advised that this channel is reserved for PUBG MOBILE-related questions and #media may be used to share images, videos, and fan-art materials related to PUBG MOBILE.

[prisma wigeon]

Is there any way I can directly contact pubg support on someone who is stealing other people's accounts? I have lots of evidence.

[storm flume]

Please contact the customer service for further assistance, @prisma wigeon. Refer to subpoint 5.4 in #faq for further information.

[topaz urchin]

Hello <@&481161015728406538> @lime juniper

I'm from InGame Esports Operation Dep. can have a chat with anyone?

Reason: Regarding a official Tencent PUBG MOBILE tournament

[crisp iron]

Fr.My sd 8gen1 dont even support 90 fps on this game

what a joke

and also randomly frame drops when enemy is around

Sometimes can drop from 60 to 20-30

Tencent just spending too much time on crafting new skin instead of improving the player gaming experience

[cyan citrus]

Do you want to log in with a different Facebook account, @earnest flame?

[molten flint]

If i leave my current clan my season token will be gone?

[cyan citrus]

Are you referring to clan points, @molten flint? You will not lose your clan points or the season tokens, but you will lose all your clan Energy if you leave the clan.

[earnest flame]

No
I use my facebook for pubg
But each time i login it prompts me with these

[cyan citrus]

I understand, @earnest flame. Can you try to perform a routine repair of the game from the login menu and see if it helps?

[molten flint]

What happens with clan energy

[cyan citrus]

You will lose all of it if you leave the clan, @molten flint.

[molten flint]

What does it do tho

Can we redeem it for awards?

Or just like to show how long i been in clan

@cyan citrus

[cyan citrus]

Regarding Clan Energy, @molten flint:

1. Clan members can obtain Energy through the methods that correspond to their Clan tag.
2. The Energy obtained by Clan members will count towards the Clan's Energy.
3. Players can check the objective page to view their total weekly and seasonal energy, along with the total Clan Energy in real-time. Players can collect rewards for meeting the corresponding objectives (each player may only collect each reward at each level of each stage once).
4. Players' Energy will be cleared when they leave a Clan, but their contributions to the Clan Energy will not be removed.
5. The Clan Leader can change the Clan tag once within the first 7 days of each season, and all Energy of the previous tag will be cleared when the tag is changed.
6. You will gain an additional Energy bonus if you are a returning player or are in a team with a returning player.

You may open the Objective menu in the clan to check the available rewards and the missions. Clan energy also contributes towards the clan rankings for the season and weekly rankings.

[wispy snow]

In the playstore.

[storm flume]

Please contact the customer service for further assistance, @wispy snow. Refer to subpoint 5.4 in #faq for further information.

[tired fractal]

why iphones only 80 fps?

[red onyx]

no phone has 80 fps, below 90 it’s directly 60

[molten flint]

My friends id was stolen .. he had it connected with apple id and its not opening <@&481161015728406538> any solution? He can provide with all info

[low moon]

02/11/2019 The first day I installed a game

[storm flume]

Please contact the customer service for further assistance, @molten flint. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @low moon. Remember to read through #faq before asking questions in the support channels.

[low moon]

My friend came to me on my account. Eve has linked her phone number to her gmail account and I cannot log in to my account. He took my phone and connected it without me knowing.

I can convey all the information. Bills are everything.

[low moon]

I can convey all the information. Bills are everything.

?

????

[storm flume]

Please contact the customer service for further assistance, @low moon. Refer to subpoint 5.4 in #faq for further information.

[molten flint]

<@&481161015728406538>

kraftontechsupport

This is official helper yeh?

[ornate thistle]

No, this is a scammer who will attempt to steal your account. Please never share your personal account information with anyone and refer to this announcement: #questions message

[regal dust]

Will the outfits in the mythic force
be changed in update 3.0?

[molten flint]

Oh

[molten flint]

Tf i was going to link his numbee

Can i report him? <@&481161015728406538>

[loud warren]

Hello?

Try to solve something, any mod online?

[molten flint]

Delfin .. help bro

[ornate thistle]

Please do not use the Moderator role mention unless there is a server emergency. Please block and report this user to Discord at https://dis.gd/report.

[molten flint]

Oh sorry

[loud warren]

[ornate thistle]

Hello. How can we help you?

[loud warren]

This, what does it mean

[molten flint]

@ornate thistle my friwnd account waa stolen CAN YOU HELP PLS

Instead of scammers comihg in dm can yall mod help

[storm flume]

Please contact the customer service for further assistance, @molten flint. Refer to subpoint 5.4 in #faq for further information.

[loud warren]

A scammer, Long time ago like 2022 Got in my account And Added his Email Address And ever since I've been trying to remove it, Still Nothing I've asked Customer service But got no help from that To be safe from the scammer All the other links are mine including mobile Plus Secondary verification he can't get in But I just don't like to have his email address In my account

[molten flint]

Their customer service is scam

Whete is the settinfs even

[azure skiff]

Hey guys can you help me ?

Can you tell me how can I login with my another Facebook I'd to another I'd in game? @cyan citrus

[ornate thistle]

You can complete this condition by logging in to your PUBG MOBILE account with the social media account that you used to create your game account.

[low moon]

My account has been hacked. Please contact customer service, I am in the support assistance box. What's in the game, what's here?

[loud warren]

I lost That Gmail Account, So I had to unlink It And add a new Gmail

[ornate thistle]

If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail]. Please beware of scammers.

[low moon]

My account has been hacked. Please contact customer service, I am in the support assistance box. What's in the game, what's here?

[molten flint]

@low moon

[crisp iron]

@ornate thistle how can I get 90 fps for my 8gen1 phone

I dont wanna use gfx

[ornate thistle]

You can submit a claim to unlink the email address of the scammer from the Customer Service section in-game. The email address linked to your account will be removed after your claim has been accepted.

[low moon]

Is there anyone from customer service to help?

[ornate thistle]

Hello, @low moon. Do you still have access to your account?

[low moon]

I can't access my account. They linked the phone number. They opened the box thing, I can't log in.

[loud warren]

Alright, Thank you for this Finally I can remove this 💀❤️

[low moon]

??

[ornate thistle]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit this form to request 90 FPS support on your device.

[ornate thistle]

Are you still able to access your account or has it been completely compromised?

[crisp iron]

Yeah i did read the rules thats why i dont wanna use gfx

I submitted the form and how long should i wait

[low moon]

My account is linked to Apple. They also linked my phone number, but I cannot access it. They delete Apple ID after a week

??

[low moon]

My account was Eray. What should I do? The phone number has also changed. I can not log into my account.

[drifting isle]

My account was stolen, I want to get it back. Is there anyone authorized? @ornate thistle

[drifting isle]

I filled out the account recovery form in Pubg.

But

[drifting isle]

It's not a quick process. I can prove everything with absolute certainty that the account belongs to me.

[ornate thistle]

There isn't a specific time you should wait for. However, if your request to enable 90 FPS support on your device gets approved, it will be mentioned in the update notes.

[ornate thistle]

If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

[ornate thistle]

If you have submitted an Account Recovery Claim in-game, you can expect to receive a response within 14 days after submitting a request. If you do not receive a response within 14 days, you can let us know here.

[crisp iron]

Why is approval needed if old device that is not even better than my current device is on the 90fps list

Tencent just always focusing on those high end devices and always ignore capability of mid end devices

[low moon]

If you have submitted an Account Recovery Claim in-game, you can expect to receive a response within 14 days after submitting a request. If you do not receive a response within 14 days, you can let us know here.

I tried it twice and it burned. They don't help.

[low moon]

I tried it twice and it burned. They don't help.

What will I do? I'm confused. I don't know how to log in to my account.

?

[drifting isle]

I'm talking to someone right now. Write on dc @kraftontechsupport?

currently helping with rescue in dc

[low moon]

??

[ornate thistle]

This is a scammer who will attempt to steal your account. Please never share your personal account information with anyone and refer to this announcement: #questions message

[ornate thistle]

This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

[drifting isle]

Is it a scam?

[low moon]

Ok, all the information is correct. I did it both times. But it is not approved.

[ornate thistle]

This is a scammer. Please block this user and report them to Discord at https://dis.gd/report.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[low moon]

They changed my account name twice within a week.

[drifting isle]

Okay

[ornate thistle]

Please contact the customer service regarding hacked or compromised accounts as we are unfortunately unable to help you with account related issues any further through the community.

[drifting isle]

When will it end?

[ornate thistle]

You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.

[low moon]

Where can we talk to live customer service? out of the game

[sleek moat]

Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my screen? It seems to be in the way whenever I try to rotate my pov which makes my gameplay much more complicated.

[drifting isle]

My account is mine, I can prove it in any way, but this time is too long,Do you have a teammate or authorized person to help you?

an email address or phone number

[ornate thistle]

You can send an email to the customer service at [e-mail]. However, the only recommended way to contact them is through inside the game.

[ornate thistle]

The email for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[low moon]

Ok

[ornate thistle]

It is unfortunately not possible to move or customize the Glide option.

[drifting isle]

@ornate thistle ?

What is this @ornate thistle

[ornate thistle]

Please do not share images that contain personal information, @drifting isle. If you have already submitted an Account Recovery request then you need to wait until you receive a response from the customer service in order to submit a new request.

[drifting isle]

It gives this error in request control

[drifting isle]

I am not making a request again. This error appears on the page where I check the request.

[low moon]

Ok

[low moon]

She says they sent this response. This is to recover your account. Unfortunately, it says something like this.

[ruby musk]

Are there any Informations about the next purchase gift event ?

[cyan citrus]

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, #news and official social media handles of PUBG MOBILE for future game announcements, @ruby musk.

[earnest flame]

Tried it
Didn't help

[drifting isle]

I have logged in to my account now. @cyan citrus But I cannot delete the e-mail.

My account's login options were stolen

[plucky gale]

Hello, I changed my phone number on Facebook and when I log into the game, the game sends a notification to the old number, When I want to log in using Gmail, it sends notifications to the old number again

[cyan citrus]

Can you share a video recording of the issue?

[storm flume]

Please contact the customer service for further assistance, @drifting isle. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Can you make a different video recording where you successfully log in and restart the game and the login menu appears again, @earnest flame?

[earnest flame]

No i won't make any videos anymore.
It seems that you have a low IQ

[cyan citrus]

You made a video recording where it does not show the actual issue, @earnest flame. I understand the issue, but if you want to report it through #996546243859853424, we need a video recording that can illustrate the issue so that it can be looked into by Tencent.

[cyan citrus]

Can you please share a screenshot of the login option you are using on the login screen of the game?

[exotic sage]

is there some tencent gaming buddy emulator for pc?

[plucky gale]

I sent you the video in a private message

[cyan citrus]

The phone number that is linked to your PUBG MOBILE account will show when secondary verification is required, @plucky gale. Changing your phone number for your social media account will not change or remove the phone number linked to your PUBG MOBILE account. To disable the secondary verification or change your phone number, you can only do it through in-game through your Account settings after you have logged into your PUBG MOBILE account.

[cyan citrus]

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website: https://www.gameloop.com/.

[past holly]

When will the events coming???

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Hello! Which events are you referring to?

[tiny idol]

I’m trying to log in but it’s telling me that I’m trying too frequently and I should try again later. What do I do

[low gull]

I want to contact one of PUBG's customers

[cyan citrus]

What is your country and the device you are using, @night cloak?

[cyan citrus]

Please try again at another time or try again after 24 hours. Should you require further assistance with this, please reach out to the customer service through inside the game.

[tiny idol]

Okay

Thanks

Pls I need my acct back

Lots of mythic and skin

[cyan citrus]

You should select a server that is ideal for your location. We unfortunately cannot help you with matchmaking. A higher matchmaking time can be expected with less players' activity in a certain game mode, perspective, map, or server. If you are not able to find a match, we recommend that you switch to a different game mode or map or try again at another time.

[cyan citrus]

Could you please elaborate further and tell us what is the issue you are facing with your account?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @low gull. Remember to read through #faq before asking questions in the support channels.

[tiny idol]

I was doing normally on the account only@for me to glitch out and log out. When I tried to log in back using email, it told me that I’ve tried too frequently and I should try again later. To be fair tho, I’ve gotten verification codes 3 times today. Is 3 thee daily limit?

[cyan citrus]

We unfortunately cannot help you with this any further through the community. Should you require further assistance with this, please reach out to the customer service through inside the game.

[cyan citrus]

There is a limit to how many verification codes you can receive each day. If you have reached the limit, you will need to wait until you can receive the verification codes again. Please wait patiently.

You too and you're welcome!

[plucky gale]

I don't have access to this number

[dull spruce]

@cyan citrus why do i have two roles? elite and rare? should i just have elite role?

[cyan citrus]

The Rare role has been removed from you, @dull spruce. You should have the Elite role for your current level in the Discord server.

[storm flume]

Please contact the customer service for further assistance, @plucky gale. Refer to subpoint 5.4 in #faq for further information.

[dull spruce]

wait can i have the rare role too?

cause i like having more roles in my bio 😂

[cyan citrus]

No, as you level up, your role will be updated, @dull spruce. You cannot keep more than one level roles.

[dull spruce]

ok, but why did i have the rare role and elite role at once?

[cyan citrus]

It is something that happened unintentionally on our end, @dull spruce. Please use the #discord channel in the future for Discord-related support. This channel shouold be used for questions regarding PUBG MOBILE.

[dull spruce]

ok, sounds great. thanks for your help and advice.

[cyan citrus]

You're welcome, @dull spruce!

[hexed plover]

@cyan citrus why do i have high ms, and my friend who lives near my house gets 20 ms. Even tho my net is faster than his

[tiny idol]

Maybe you should change servers?

[hexed plover]

He has 20 ms middle east and i have 100 ms

[indigo jackal]

What happens now?

@stoic granite

[native anvil]

Eagle Eye recruitment is currently closed. Investigators can only apply when applications are open, which will be announced publicly. During open recruitment periods, the Security Center page will be accessible to everyone for application details. Outside of these periods, the page is restricted.

[cloud flax]

My game is very laggy even though I have a 5G connection and play on low graphics, any suggestions?

[glossy wasp]

Is it just me or does this make APSOLUTLY no sense?

[hexed plover]

His aim was on the head

And u just sat there

[bright reef]

Camping is not illegal duh

[glossy wasp]

Im talking about the flash guys

Cmon

[formal marsh]

Please use the #pubg-mobile channel for discussions like this, @glossy wasp. Have a nice day.

[ocean veldt]

@native anvil Hey where can I report a hacker while he’s in live?

[native anvil]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.

[ocean veldt]

Thank you 🙏🏻

[cloud flax]

Any form of camping is not against the rules

[native anvil]

You're welcome!

[vagrant trench]

Have you tried the solution in #faq 4.7?

[granite hollow]

Hey guys, i have a problem with the linked account problem. So, with a new upcoming regulation about the Linked Account Policy, i started to read and understand that i need to be 15 days login, 7 days in the same device and, using and email. I’ve been waiting for like 20 day, but it have the same problem which is i cant link another account for at least 15days login. I just bought an iPhone for make my gameplay even better, because my old phone is broken and can’t accessible.

In fact, i’ve used a Emulator to accomplish the regulation, but still.

Can someone, or Pubgm staff in here that can help boost my request, i’ve been talk into Support System like 5 days but still no answer

[vagrant trench]

Can you add the screenshot of the error that you're facing so we can understand it thoroughly?

[granite hollow]

Yes i can

[vagrant trench]

Go ahead please.

[granite hollow]

Wait

[wild lake]

can anybody help me with wow mode? I'm trying to create first zone that will shrink towards the device, now I want the second zone to be shrinked towards the device as well, I'm unable to do the second part. I'm using classic blue zone device. Any help is appreciated.

[granite hollow]

Like this bro

[vagrant trench]

Was this account new one that you're trying to link or was it previously linked to other social media?

[granite hollow]

Its about my second main account

I think its like 2 years

And its previous link into a google play

I want to convert it into a apple id

But still

20 day of waiting doesn’t make any result

[vagrant trench]

So you unlinked it and now trying to link again to Apple ID?

[granite hollow]

Nooo

I’ve played pubg like 4 years

With android ofc

But now i got an iPhone

Because my earlier phone is crashed

So, i tried to link it into my Apple ID

But it cannot get link otherwise because of new Policy

I need wait at least 15 days logging in, 7 daya account hold and an email

I think that Google Play its an email so it still

And yes, im logging that acc in emulator as u can see

Because i dont have any android selfphone anymore

[vagrant trench]

What's the policy you're referring to? Can I see it?

General process to transfer account from Android Google Play to Apple's game center is this:

1. Go to your Android device, Open PUBGM and link your account to second social media such as Facebook or Twitter.
2. Then go to iOS device log in through the selected social media. Unlink the play games and link Game Center.

[unique crest]

hello, how to get the N⁰4 scope on the sniper rifle in the ultimate arena?

bonjour, comment faire pour avoir la lunette N⁰4 au fusil de sniper dans l'arène ultime ?

[urban sorrel]

#chat message

advertisement

[cyan citrus]

The user has received an official warning, @urban sorrel. Thank you. Please use #1160849852658356245 in the future to report behavior within the Discord server.

[urban sorrel]

had this channel hidden

[red onyx]

3.0 update schedule please.

[cyan citrus]

The update schedule for version 3.0 is not published yet, @red onyx. Please stay tuned and keep an out on #news!

[red onyx]

error always publishes update times for each version here first

[lime juniper]

Can announce it within the hour.

[chilly oriole]

You did not answer my problem

[hexed cliff]

Hi please help . I am using iPad Pro 2022 I have my ASUS rt 82 x gaming router . I use very decent internet connection. Am facing . roll back issue dsync , bullet not registering issues . Please I can’t say it’s my device or internet . Please help .

[lean sedge]

bruh who thinks that we need war mode in pubg?

[lime juniper]

3.0.0 Update Schedule

Patch notes will be published soon.

Google Play

Vietnam

▫️ 30%: <t:1704697200> (<t:1704697200:R>)
▫️ 70%: <t:1704704400> (<t:1704704400:R>)
▫️ 100%: <t:1704711600> (<t:1704711600:R>)

Korea, Japan

▫️ 100%: <t:1704765600> (<t:1704765600:R>)

Taiwan

▫️ 100%: <t:1704769200> (<t:1704769200:R>)

Globally

▫️ 30%: <t:1704763800> (<t:1704763800:R>)
▫️ 50%: <t:1704772800> (<t:1704772800:R>)
▫️ 100%: <t:1704794400> (<t:1704794400:R>)

App Store

Vietnam

▫️ 100%: <t:1704711600> (<t:1704711600:R>)

Korea, Japan

▫️ 100%: <t:1704765600> (<t:1704765600:R>)

Taiwan

▫️ 100%: <t:1704769200> (<t:1704769200:R>)

Globally

▫️ 100%: <t:1704794400> (<t:1704794400:R>)

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1704765600> (<t:1704765600:R>)

Globally

▫️ 100%: <t:1704772800> (<t:1704772800:R>)

Amazon Appstore

▫️ 100%: <t:1704772800> (<t:1704772800:R>)

Huawei AppGallery

▫️ 100%: <t:1704772800> (<t:1704772800:R>)

Official Website & Third-Party Stores

▫️ 100%: <t:1704794400> (<t:1704794400:R>)

[tiny idol]

Hey guys it’s me again

I have the “send frequently please try again error” on my device when I tried to login with email

I have been told that I have to wait patiently till I can log in again

My question is how long do I have to wait?

And do I start counting the wait time from the point when I first got the log in error or from the latest point when i tried to log in ?

For context I started getting the error around 9pm last night and the last time I tried to login was around 4am

It’s 12:30pm right now

[chilly oriole]

👍

[tiny idol]

Pls help 😂

Sorry that my question is too long

[lone marsh]

Xiao mi Poco F6 Pro When to adapt to 90fps...

[buoyant harness]

Who can I contact about hacking my account?

[ornate thistle]

Hello, @tiny idol. Please try again at another time or try again after 24 hours. Should you require further assistance with this, please reach out to the customer service through inside the game.

[ornate thistle]

Hello, @lone marsh. Xiaomi Poco F6 Pro is listed in updated list of devices with 90 FPS support enabled.

• https://pubgmobile.live/90fps

If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there, @buoyant harness, @sinful chasm.

[azure tulip]

When will UC rebate back?

[cyan citrus]

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, ⁠#news and official social media handles of PUBG MOBILE for future game announcements, @azure tulip.

[azure tulip]

Thanks Sir

[keen cape]

I can't share a gameplay video to the moments why?

[ornate thistle]

Hello! Could you please share a video recording of the issue?

[crisp iron]

Why f4gt is not in the list despite the chipseti is better than some of these devices listed

[sick light]

Can someone please help a guy from Russia keeps logging into my account

[exotic rampart]

Hello, I accidentally switched to the south america server and it doesn't work to return to my original server and when I come to start a game it won't let me start at all it just counts minutes like this in the air waiting for like 20 minutes won't let me start a game why?

[gloomy tiger]

@ornate thistle

How can I know how long I have been logged in using a specific phone?

[storm flume]

Please contact the customer service for further assistance, @sick light. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

You will have to wait for the cooldown to end to change the server again. Please be careful next time.

[exotic rampart]

please give me access to change server please

[feral forge]

Your only option is to wait for the cooldown to end, there is no other way.

[exotic rampart]

why wait 7 DAYS

WTF

not play 7 days pubg mobile ???

[gloomy tiger]

@feral forge

[feral forge]

There is no such feature to find out, unfortunately.

[gloomy tiger]

So why is there this ridiculous method of protection?

You are a big company

How can a thief access my account from all private link sources?

I spoke with the support in the game and did not find a solution

Or a logical answer

I don't mean to be insulting

But this must be improved

[feral forge]

If you have any feedback regarding the game, feel free to use #996458713126797405.

[gloomy tiger]

Well, I am asking about a solution, not an opinion

@feral forge

Do you have a solution to the problem?

I cannot link a Twitter account

Not even to unlink Google

[sick light]

Will I be able to recover my hacked account if I remember all the details

[gloomy tiger]

As I expected, you have no solutions

I will not waste my time on a company that does not have solutions

[feral forge]

Please contact the in-game customer service for further assistance regarding this.

[hushed dune]

مؤززين

[gloomy tiger]

There is no live chat

Send a report and wait for a response after 13 days??

Are you kidding me?

So what's the benefit to you?

I don't mean you as a person

[feral forge]

Yes. If you are able to provide all the necessary information requested by the customer service and match with what they have.

[gloomy tiger]

I am just a player and I want a solution to the problem. This is my right as a player

[storm flume]

Please do not use languages other than English, @hushed dune. You may refer to our regional communities for other languages.

[feral forge]

If you have not received a response from the customer service after 14-business days, feel free to let us know.

[gloomy tiger]

So why am I here?

Not answered

[feral forge]

We provide only community support here in this channel.

[gloomy tiger]

You are supportive

Your job is to solve all the problems

Or am I wrong?

For any game, they have technical support that solves everything

Why do you underestimate this?

You are well known and a great company and their games are perfect

Why are you like this!

[feral forge]

We are just volunteers to provide assistance in the server, therefore we will not be able to assist you with account related issues through the community.

[gloomy tiger]

So who am I talking to?

The in-game support didn't help me

Who will help me?

[feral forge]

The in-game customer service are the only one that can assist you with account related matters.

[gloomy tiger]

@feral forge

[feral forge]

You may try to contact them again, and if they have not responded to you after 14-business days, please let us know.

[gloomy tiger]

They didn't really answer

Are these automatic responses?

I already told you they didn't answer

[feral forge]

Have you waited for 14-business days?

[gloomy tiger]

more

More than 14 days

@feral forge......

[keen cape]

i will

[feral forge]

Please provide a video recording of your full conversation with the in-game customer service. You may send it to my DMs.

[sick light]

How do I know if my claims have been approved

[gloomy tiger]

😑

[hollow halo]

These scammsrs .. dont go dms

[crisp iron]

Tencent pls optimize ur game why is it extreme but FPS always stable at 40-50 instead of 60??

[robust rain]

@feral forge I have a question regarding frame rate in the game. I have recently bought a new tablet with good specs (144hz, 8gb ram, snapdragon 870) but somehow, i cant find a way to get 90 fps. Is there a way to fix this? For comparison, my xiaomi 11t (120hz, 8gb ram, octa-core max 3,0 ghz) runs it perfectly, and the tablet has been released later (the tablet im talking about is the Xiaomi Pad 6)

[loud swallow]

hi where can i report streamer with cheats, tiktok LIVE

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @loud swallow.

[loud swallow]

what is this?

uid?

[ashen cedar]

Someone stole my account how can i get it back

Help please

[loud swallow]

then follow steps there easy.

[storm flume]

Please contact the customer service for further assistance, @ashen cedar. Refer to subpoint 5.4 in #faq for further information.

[hardy glacier]

Hello! Dear pubg mobile I spotted a hacker that was teleporting and using unfair aim assist here is the clip describing the hacker.

That's the username of the hacker

Look at the guy wearing red

[ebon karma]

@hardy glacier Did You Check it Your Ping/Ms?

[boreal osprey]

This guys ms is horrible it’s a him problem he ain’t hacking

He’s prolly cross playing server with a 600ms

[ebon karma]

.

[halcyon falcon]

Why are there so much campers

[slow pagoda]

will the support team want from me my password?

[little shuttle]

How much time does it take to become a WOW creator

[loud warren]

He's Probably lagging Guessing he's on 600 ping

[loud warren]

No support team would ask for pass

[ebon karma]

7d To 15d

[mild drum]

Drop the new wow modes with 5 or more players. There’s not enough

[halcyon yew]

My account got hacked and I can’t even submit a claim via support , why am I supposed to wait 3 months in order to even attempt to get my account back that’s messed up fam

[ebon karma]

Can you Provide Screenshots?

[halcyon yew]

I mean I ain’t one to judge the system but why as an account holder I can’t even attempt to get my account back this is ridiculous

[loud swallow]

Hello, i have a question, i want to test controls for "a Deer 🦌" from Frozen Kingdom, i'm on PC and my controllers not working i need to manually use mouse to click to use it, also on "snowboard 🏂🏻" same issue, i want to test it and manually adjusting some other keymaps on it for example JKIL for AWSD, is there any place like cheer park or grounds, to test'em? thanks in advance

[little shuttle]

How much UC do i get for level 100 ?

[junior birch]

Please be advised that this channel only provides support for the global English version of PUBG MOBILE. If you need assistance with emulators, then you may contact them through their website.

[junior birch]

10,000 UC.

[tardy umbra]

When is new metro royale season?

[little shuttle]

[tardy umbra]

I think tmrw but what time

[loud swallow]

its not gameloop related question, but in game one, please read my problem, i just use emulator but question is about event deer and snowboard where i can test'em

[junior birch]

The current Metro royale chapter will end on 2024/1/7 at 22:00 (UTC+0).

[tardy umbra]

Ok thx

[chilly horizon]

how to get 90 fps? why 120hz sd870 phone dont have it unlocked?

[junior birch]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

You may also check the updated list for 90 FPS eligibility at https://pubgmobile.live/90fps.

[chilly horizon]

Does sending a form make a difference?

[junior birch]

If your device meets the criteria, submitting the form may make it eligible for 90 FPS in the future.

[chilly horizon]

Its sad that POCO F3 isn't in it

And he is even more powerful than many on the list

[vocal iris]

how to fix (43) gameloop?

[hardy glacier]

My Ms is 20

[weak basin]

wdym fix

end task and open again game loop if same appear then its normal

or it can be smth else idk

[misty forge]

Welcome

[misty forge]

Hello

[glossy wasp]

It was a question

[vocal iris]

Its a problem not normal use high cpu , was perfect before 6 days and now happened for somehow

[glossy wasp]

Does VS AI affect ur kd?

[vagrant trench]

You can ask support related to Gameloop in their official discord server which can be accessed through their website.

[desert bone]

are synergy gifts the only type of popularity excluded from having to spend 15 minutes in battle?

[weak basin]

then this is not the place to ask but i think searching in google would help u

[vagrant trench]

Yes. Synergy works by following methods:

1. Play the game with a team: +6
2. Play the game with a crew member on your team, who is also on your friend list: +8
3. Send or receive BP: +2
   (Daily limit of BPs that you can send to a friend is 35.)
   While popularity requires you to visit your Space and send
   a gift(the chicken button).

[feral forge]

Hello. How can I assist you?

[sage summit]

My device is REALME GT NEO 5, the screen refresh rate is 144Hz, the processor is Snapdragon 8 + Gen1, why is there no 90fps?

[vagrant trench]

You can refer to this message, @sage summit.

[sage summit]

My conditions have been met.

[tame pivot]

90fpsiQOOnoe5s

[small osprey]

VIVO iQOO Neo9 PRO When to adapt to 90fps.

[hazy pawn]

What does “acknowledged” mean in the #996546243859853424 section

Like at what stage is it at and what does this mean

[cloud flax]

They read and know of your problem

[formal marsh]

Hello, @hazy pawn. It means that they are already checking on your concern & is aware of it.

[hazy pawn]

It’s a FPS and ping instability thread - so this will be patched in the next update or whenever the next patch notes get released?

[stoic granite]

<@&481161015728406538> now help me pls

[worn crystal]

How do I remove that eagle I have on my character ?

[formal marsh]

Hello there, @stoic granite.

[vagrant trench]

Do you mean in the lobby? Just go to inventory-> weapons -> choose weapon.

[formal marsh]

We currently do not have any information regarding this one but once we do we will publish further information in our Official Social Media accounts.

[formal marsh]

Hi, @worn crystal, If you are pertaining to the Falcon companion go to Workshop in your home screen then Companions followed by Send Back.

[worn crystal]

it's not just in the lobby, when I parachute I see it on my shoulder as well, also in game.
my account is fairly new so not sure how I can even got a companion, i disabled everything in companion window

[stoic granite]

@formal marsh can you explain me on 1

It's mean reach ace 8 times?

[formal marsh]

Sure, @stoic granite. Yes but it has to be done 8 times in a row. You shouldn't miss anything in the 8 seasons.

[vagrant trench]

Oh okay. I thought you meant a certain gun. You can try following the instructions given by Zobel.

[formal marsh]

Thank you for trying to assist him, @vagrant trench.

[stoic granite]

I just rach ace only one time I cant join [e-mail]

[formal marsh]

The reason you cannot join is because you have to reach Ace or higher 8 TIMES IN A ROW. If you only reached Ace ONE TIME, you still have to do 7 MORE in the succeeding seasons.

[stoic granite]

am going to kill who make this rules 💀

[formal marsh]

Home Screen — Workshop — Companions — Settings then do these:

[formal marsh]

Rules are there to ensure the quality of reviews. I know you'll make it next time!

[vagrant trench]

[stoic granite]

@formal marsh am play around 4 yares 💀 I can't foces on rank

[formal marsh]

Thank you for staying with us for that long. However, the rules are fixed until further notice. If you want to contribute in creating a balance in-game you may access #opportunities.

[worn crystal]

Thanks that solved it.

[formal marsh]

Glad to help.

[velvet vessel]

Hello I wanted to report the live streaming from the website but I didn't understand what should I put here can Someone help

[static stag]

Hello, as mentioned in there, you can put any 12-digit numbers of your choice.

[velvet vessel]

Any? For what purpose huh

[rustic shell]

how can i get less ms, im getting 80-120ms in NA server

[wide dove]

What question is this yes I did it's in extreme max

[velvet vessel]

• how do I start reporting like in #1077761379638984765 ? From this website or something else

[vital sigil]

Hi ,I'm playing PUBG mobile in a android simulator called prime OS, at first it seamed fine but I later discovered that I cant play ranked matches whatsoever, but I can play unranked on classic Erangle map only .Can anyone help me fix these issue if fixable

[fading locust]

Is honey badger available in all maps or only in Livik and Erangel?

[vital sigil]

honey badger ? 🤔

whats that

[celest shadow]

Yes, through https://pubgmobile.live/report.

[celest shadow]

There are different types of emulators available, but the only recommended emulator is GameLoop.

For further assistance related to GameLoop, please visit their website.

[celest shadow]

It is only available in Erangel and Livik.

[prisma wigeon]

Scams, beware people.

[celest shadow]

The Honey Badger is a 7.62mm assault rifle available in Erangel and Livik.

[celest shadow]

Thank you for bringing this to our attention. You can find an announcement in #735483472432594994 related to this. We made sure members are aware of such scams.

Regarding your PUBG MOBILE account, please contact the in-game customer service for further assistance.

[wraith escarp]

How much days required for accept wow ☺️🙂 become a creater request In pubg?

[prisma wigeon]

@celest shadow is this the real pubgm email? Scam or no?

[celest shadow]

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[celest shadow]

You will receive an in-game mail within 30 business days if you are among the selected players. Please wait patiently.

[prisma wigeon]

Ok. Thanks.
@celest shadow
Will I be able receive the in game mail even if I can't access my account?

[crisp iron]

Any solution for massive frame drop on sd8gen1 chip?

Bad game optimization or bad chip?

[vagrant trench]

As I can see you've already provided your feedback regarding the that in #996458713126797405 section and there is also another user experiencing similar issue with similar processor for Nubia Red Magic 7 in #996546243859853424 . So for now you can wait for further optimization in the future update or try solution from #faq 4.7.

[acoustic inlet]

HOW CAN TO REPLY ON TICKET IN GAME ?

[regal brook]

When is the new update releasing?

[storm flume]

Please refer to this channel's pinned messages for further information, @regal brook:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[primal mist]

How to fix Redmi 12 gyroscope lag

[cyan citrus]

Please elaborate further and add more details about the issue you are facing.

[cyan citrus]

Have your received a response from the in-game customer service after creating a ticket with them?

[cyan citrus]

Please elaborate further and add more details about the issue you are facing.

[ebon karma]

Not Yours Oppent one

[hardy glacier]

Hmmm

Maybe

I'm just saying

[acoustic inlet]

yes and i can't find where i can reply ? so how can i return back my account

i understand the only in-game support will help me but how can i reply to them so i can send the all info ??? it's really weird hope also "ERROR" look into this case so at least we can reply and re contact with the same ticket

also when open ticket only 300 Letter while i need more to give all data

[hardy glacier]

Cause

To make sure

[ebon karma]

Sir, Check their Website

[cyan citrus]

Can you provide the screenshot of the complete answer when you tap on Expand?

[acoustic inlet]

you see i can't even reply to claim my account all data is there only need to contact to the support

and again i fully understand the only in game support will help me but how if there is no way to reply for the ticket 🙂

[cyan citrus]

In this case, you will need to create a new ticket and provide them the details they have asked, @acoustic inlet. Please make sure that you include all the details they have asked for in the new ticket and a screenshot of this screenshot of their reply.

[acoustic inlet]

still this not going to help ... why ? cuz it's only 300 letter while i need to give them my info , i already done that but they don't understand

also only can upload 3 screenshots

anyway let me try again ... i really so sad that huge company can't fix this small issue to help the players , that's why to many accounts getting stolen , cuz we can't find the support to reach them 🙂

[cyan citrus]

Your account security is your own responsibility in the first place, @acoustic inlet. You should make sure to enable two-factor authentication and make sure to never share your personal account information with anyone.

Please continue with the in-game customer service by creating a new ticket. Provide them the required and accurate details and they will be happy to look into your issue. As we provide community support through this platform, we unfortunately cannot help you with account-related issues. However, you can let us know if you do not receive a response from the customer service within 14 days.

[primal mist]

Gyroscope lags while playing games

[cyan citrus]

What type of lag do you encounter, @primal mist? Could you please elaborate on it?

[primal mist]

While playing with the gyroscope on, my movements are delayed and when I turn the phone to the right, the screen turns to the right late.

[cyan citrus]

What is the device you are using and from where did you download the game, @primal mist?

[primal mist]

My device Redmi 12

I downloaded it from google play store

[cyan citrus]

Please perform a routine repair of the game from the login menu, clear game cache and reset the app preferences of the device through device Settings > Apps > Manage apps > tap the three dots at the top > Reset app preferences > Reset apps. Restart your device and try to play again. If the issue still persists, please submit a report of the issue through #996546243859853424 with a video recording that can illustrate the issue and in compliance with the other guidelines of the channel, @primal mist.

[night cloak]

I want to unlink my email. I just have to change my avatar because I no longer have the access to the email. I was logged into my account in this device for 14 days then somehow I had to delete the game and install it and log in again, but now it shows that I have to wait another 15 days to unlink this account. Is there any solution to this because I really want to change my avatar?

[cyan citrus]

Are you referring to Play Games login method, @night cloak?

[night cloak]

Yes

So let me just explain my issue briefly so what happened is that I have the credentials to my Google account and I try to login but because I recently moved to Australia a new country and bought a new phone google is not letting me sign in and it says that I am a stranger so I did contact Google and they said that it’s gonna take like 30 days so what I wanted to dois just change my social account in Pubg so I can change my avatar but that is showing me 15 days but I don’t know I just completed my login of 15 days

I tried contacting the Pubg support as well.

[cyan citrus]

You can remove a social media account from your PUBG MOIBLE account only after you meet all the requirements mentioned in my screenshot, @night cloak. It is not possible to manually unlink an account if you do not meet the requirements. However, if you just want to change the avatar in the game, you still have the option to log in with your second social media account that is linked with the same PUBG MOBILE account and use your desired avatar on that account.

[night cloak]

That is the problem that my second social media account and the only social media account that is linked with my Pubg account I currently cannot access it just because I am in a new location with a new device and I have been in contact with Google in India, saying that it’s gonna take up to 30 days so I tried to unlink or a new social media account, but the problem that is occurring is that it says that I need to be logged in in the past 15 times in the past 30 days which I had done, but I uninstalled and uninstalled the game again and it’s the counter just reset so now I have to login for another 15 days

Is there any way to check the history that this is the same device that I was logged in for the past 15 days but it still shows me that I have to login for 15 days again

[cyan citrus]

Which login method are you currently using to log in to your PUBG MOBILE account, @night cloak?

[night cloak]

email

I do not find any Google play login option in my Pubg iOS version so I login using my email and the password

I just want to change my avatar nothing else I don’t want to unlink or link or delete my I just want to change the avatar that’s it. I just need help changing my avatar

[acoustic inlet]

seems nothing you can do , just give them our feedback to make i space to type or fix how we can reply to them 🙂 that's would help all of us.

[cyan citrus]

Can you please share a screenshot of your Account settings of the game?

[night cloak]

yes

[cyan citrus]

Please feel free to provide your feedback about the game and improvements that can be made in the game through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

How are you trying to unlink your Play Games login option and encounter this notification that you need to log in for 30 days? You cannot unlink a social media account if you only have one social media account linked to your PUBG MOBILE account.

[night cloak]

I cannot link nor unlink

I need one more account so I can change my avatar

I did login for past 15 days but as I said earlier I deleted and installed again

[cyan citrus]

You can only link a social media account to your PUBG MOBILE account on this page. You cannot unlink a social media account until you have 2 social media accounts linked to your PUBG MOBILE account and you meet all the requirements mentioned in my screenshot. If you have logged in with a new device, you will need to meet the requirement mentioned in the notification in your screenshot before you can link a social media account.

[next spear]

怎么点赞

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @next spear.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

You may check this updated list of devices with 90 FPS support enabled: https://pubgmobile.live/90fps.

[misty forge]

I am content creators

[next spear]

Official Staff of PubgMobile Hello, I am a PUBG player from China and I want to apply. Hello, official staff of PubgMobile, I am a PUBG player from China. I want to apply for vivo iQOO Neo 9 Pro to adapt to PubgMobile smooth 90 frame mode. This model is equipped with the latest generation of Tianji 9300 processor, and the screen has 144 Hz refresh rate to meet the requirements of 90 frame adaptation.

[crisp iron]

Thats 0 useful tips for reducing lag

[cyan citrus]

As you have mentioned previously, you are using a new device and If you used a new device to log in, you will need to meet [the requirement](#questions message) again on your new device before you can link a social media account to your PUBG MOBILE account. Please feel free to contact the in-game customer service should you still require further assistance with this.

[storm flume]

Please do not use languages other than English, @crisp iron. You may refer to our regional communities for other languages.

[crisp iron]

I am correcting him

[cyan citrus]

Please refer to my [pervious response](#questions message).

[next spear]

Official Staff of PubgMobile Hello, I am a PUBG player from China and I want to apply. Hello, official staff of PubgMobile, I am a PUBG player from China. I want to apply for the xiaomi redmi k70 to adapt to the PubgMobile smooth 90 frame mode. This model is equipped with the 2nd generation Miaolong 8 processor. The screen has a refresh rate of 120 Hz, which meets the requirements of 90 frame adaptation. I hope it can pass.

[crisp iron]

Some devices been 1 years still didnt have 90 fps

?

[cyan citrus]

You can request the access through https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device meets the minimum system requirements, @crisp iron.

[misty forge]

What are the channels for content creation?

[crisp iron]

Whats the minimum syatem requirements?

[cyan citrus]

Do you want to apply for the PUBG MOBILE content creation program?

[misty forge]

Yes

[cyan citrus]

Please refer to [this message](#questions message) for further information.

[cyan citrus]

Please refer to the community section under roles in ⁠⁠#735483472432594994 for more information on how to apply for PUBG MOBILE content creation program.

[misty forge]

Ok thanks

[cyan citrus]

You're welcome, @misty forge!

[misty forge]

♥️

[gentle pollen]

@cyan citrus
What is playerunknown role

Never saw it before

Is it the owner of PUBG MOBILE?

[cyan citrus]

The #1092923511019942039 can request for a non-conflicting role name and icon, @gentle pollen. Please refer to the pinnned message of that channel.

Please do not circumvent the language filters, @crisp iron.

[hazy pawn]

What is the new version that I just downloaded? Can anyone explain it to me?

[cyan citrus]

The new version 3.0 will be released soon that you will be able to download through your Play/App stores and PUBG MOBILE website, @hazy pawn. You may refer to the [pinned message](#questions message) of this channel for the update schedule. The time displayed there is according to your own time zone.

[hazy pawn]

So do I get it earlier or does it make the process more smoother because I downloaded the new version before the release? And plus, this new “version” also has fixes from the #996546243859853424 threads right?

[cyan citrus]

This is just an event associated with the version 3.0, @hazy pawn. The version 3.0 has not released yet. You can complete missions in the event and win different rewards. For more detailed information on all the changes and new content, the patch notes will be published soon in #news. Stay tuned!

[misty forge]

@cyan citrus Please what is the meaning of this message?

[hazy pawn]

Sorry Quendi, I think I didn’t make my point clear or I don’t know what I’m talking about, I was just talking about this thing that came in the download management —>

[cyan citrus]

What is it that you do not understand?

[misty forge]

What should I do, yes or no, and why?

[slender rock]

Hi

Can I report of palyer

By giving full details of him

[cyan citrus]

If you agree to the above message in your screenshot, you can tap on ''Yes'' and continue.

[misty forge]

Thank you very much

[slender rock]

He/she using avatar of famous YouTubers and scamming on public chat section

[cyan citrus]

Did you encounter the violation in the game, @slender rock?

[cyan citrus]

You're most welcome!

[slender rock]

Can I show images?

[cyan citrus]

Please answer my question, @slender rock.

[radiant heath]

🤣

[slender rock]

Could u elaborate it , I'm not habitual of English dilect

I mean what violation

[radiant heath]

@slender rock bro they aint real.

[slender rock]

I reported but nothing happened so that's why I m here

[cyan citrus]

This is not the global version of PUBG MOBILE. We provide community support only for the global version of PUBG MOBILE.

[slender rock]

Ok I understand

[cyan citrus]

Can you please share a video recording of this and from where did you download the game?

[hazy pawn]

I just wanted to know if that was update 3.0, with bug fixes and patches for the game based on #996546243859853424 and #996458713126797405

[cyan citrus]

The version 3.0 has not released yet, @hazy pawn. You may keep an eye out on the #news until the patch notes are announced. The detailed information regarding the upcoming version will be available in the patch notes. Will try to get more information regarding the purpose of this patch you have downloaded and get back to you if we have more information.

[hazy pawn]

Thanks so much Quendi, I appreciate your responses!

[dull spruce]

question, what theme is that back ground?

[cyan citrus]

This is not the global version of PUBG MOBILE, @dull spruce.

[dull spruce]

oh, is that PUBG lite?

@cyan citrus

[slender rock]

Bgmi

[wispy crow]

what's Wrong in This Name

[dull spruce]

oh that sucks.

[wispy crow]

I Can't Even Put my Handles Name in my Info Card

[wispy crow]

Kindly Tell What's wrong in this Name

[misty forge]

Please I have a youtube and tik tok channel/why is there no tik tok link

[vagrant trench]

If you don't use any space and symbols in your clan name then you should be fine. Can you try again and make sure that you don't have any space?

[wispy crow]

It's a Problem in Saleh Word in PUBG MOBILE

[vagrant trench]

If you think it's an issue with a certain word which shouldn't be then you can customer service in game to make a request.

[next spear]

Official Staff of PubgMobile Hello, I am a PUBG player from China and I want to apply. Hello, official staff of PubgMobile, I am a PUBG player from China. I want to apply for the xiaomi redmi k70 to adapt to the PubgMobile smooth 90 frame mode. This model is equipped with the 2nd generation Miaolong 8 processor. The screen has a refresh rate of 120 Hz, which meets the requirements of 90 frame adaptation. I hope it can pass.

[storm flume]

Please refer to this channel's pinned messages for further information, @next spear:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hushed hornet]

u can see

[cyan citrus]

Hello! How may we help you, @hushed hornet?

[cyan citrus]

Glad to be of help and you are welcome!

[cyan citrus]

If you are not able to select a social media platform, it may not be possible to apply for the content creation program through that platform at the moment. Please try to select one of the available options.

[sand copper]

Hi

[cyan citrus]

Hello, @sand copper! How may we help you?

Please use this channel for questions or concerns regarding PUBG MOBILE, @cursive notch. #1160849852658356245 should only be used to report behavior in the Discord server.

[hollow halo]

Where to reddem premium crates coupons

[cursive notch]

@cyan citrus Hello to PUBG MOBILE team, I want to tell you one thing that some people are uploading third party file in PUBG MOBILE, please send that file to you and you will take some action.

[cyan citrus]

Where did you encounter this violation, @cursive notch?

[cyan citrus]

The premium crate is not available in the game at the moment. When the premium crate becomes available again in the future, you will be able to use your premium crate coupons.

[cursive notch]

@cyan citrus There are some people who are selling PUBG Mobile 3rd party files on Telegram. Please action

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @cursive notch.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it.

[cursive notch]

@cyan citrus What are the ways in which people are cheating in PUBG Mobile, please send us this.

[cyan citrus]

Could you please elaborate, @cursive notch?

[misty forge]

Fine, thank you

[cursive notch]

@cyan citrus yes

[sand copper]

@cyan citrus what is the step or the way to become #pubg-mobilevip

[cyan citrus]

Do you want to apply for the PUBG MOBILE content creation program, @sand copper?

[sand copper]

@cyan citrus Actually I am a Pubgmobile content creator with 1.5k subscribe in YouTube and 4k on Facebook just only for Pubgmobile content so I was very thankful if I become Pubgmobile VIP

[hollow halo]

When it comez?

[shell drift]

Is it ok to camp people 🤔

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program.

[cyan citrus]

We unfortunately cannot confirm an exact or official release date for it. However, we can predict that it will be available after the current custom crate ends.

[sand copper]

@cyan citrus I try but can't message

[novel pewter]

Hello anyone know what time (in utc) metro royal gonna have new season?

[hollow halo]

So like how many days?

[hardy glacier]

Does this mean I have to pay. 25 UC

[loud warren]

Yee

[hardy glacier]

Kkk

[paper otter]

Hi

When new update coming?

I thought from 5th it will start?

[earnest flame]

Can i keep this item till next season ?

[ornate thistle]

You can check out [this message](#questions message) to view the 3.0.0 Update Schedule announcement.

[ornate thistle]

Yes, this is a RP 250 Points Card that can only be used during Royale Pass A5. We are currently in Royale Pass A4.

I lost my account, unknown someone can join to my account. I need recover my account.

If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there, @restive abyss.

[floral swift]

Hello, my Pubg account has been stolen and the phone line has been added, can you help me?

[night cloak]

Midasbuy not working

[storm flume]

Please contact the customer service for further assistance, @floral swift. Refer to subpoint 5.4 in #faq for further information.

[potent socket]

hello, where can I register for scrim??

[cyan citrus]

It is working for me. Could you please elaborate further and add more details about the issue you are facing?

[cyan citrus]

You can look for community-organized tournaments in #tournaments. You can also participate in #matches and #game-events. Please refer to the pinned messages of the channels for more information.

[night cloak]

Hi question. Is rp from quests limited weekly? Wondering if i can complete my 8 weeks of quests.

[fluid flint]

hi i have a question

when is uc purchase event coming back

[earnest flame]

Thank you
So i will keep it till Next Royale pass

[cyan citrus]

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, ⁠⁠#news and official social media handles of PUBG MOBILE for future game announcements.

[fluid flint]

alright thank you, sir

[cyan citrus]

You can complete the weekly challenge missions at any time after a week of the Elite Pass is available, except for the missions that state ''Repeatable'' at the start. These missions can only be completed in certain weeks and it will be stated on the mission that it is only for certain week. For example, you can complete any mission of week 1 right now except for this mission:

[cyan citrus]

You're welcome!

[distant lance]

What the highest percentage way to get support to deal with your account being stolen/force linking a phone number

[cyan citrus]

For further assistance with compromised and stolen accounts, you can contact the customer service through inside the game, @distant lance. You can contact the customer service through the main menu through your Account settings of the game using the Customer Service option or through the login menu using the Help option located at the right side of the screen.

[distant lance]

yeah I have tried it multiple times filling all my information of the account, it all get declined within a day or two

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community, @distant lance.

[cyan citrus]

The release date for the upcoming chapter of Metro Royale has not been announced yet, but it is announced previously in the patch notes when the patch notes release. Please keep an eye out on #news!

[cyan citrus]

Could you please elaborate further?

[cyan citrus]

Please refer to my previous response.

[crude ingot]

@lime juniper kindly fix the game crash problem of Pubg Mobile Lite please.🥲🤝

[tiny idol]

Can anyone gift me 50$ worth of UC pls. Today is my birthday

[crude ingot]

@cyan citrus sir kindly fix the game crash problem of Pubg Mobile Lite

[tiny idol]

Or any amiuntt at all

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crude ingot.

[tiny idol]

Wrong server bro

[crude ingot]

Can you please share me the link of pubg mobile lite server

[cyan citrus]

We unfortunately cannot. However, you can always participate in opportunities like #matches, #game-events, #1092923511019942039, #events, #cheating-news and #opportunities for a chance to win different rewards, including UC!

[storm flume]

Please avoid going off-topic, @tiny idol. You may have unrelated conversations in #chat.

[tiny idol]

Okay sir I understand. Thanks

[cyan citrus]

You're welcome, @tiny idol!

[crude ingot]

Can anyone please share the link of Pubg Mobile Lite Server

[novel pewter]

Okay thx

[tiny idol]

It doesn’t have an official server sadly

Go to off topic section to discuss it

Not here

[slow ridge]

It's been 2 days but i got no response in copyright section foe the claims on my youtube channel by tancent.

[tardy umbra]

In how many hours is new metro season?

[meager pumice]

Will maybe some of this maps come to pubgm in near future?(Taego,Paramo,Deston,Haven, Rondo)@cyan citrus

[oak bolt]

When's the next amazing rebate?

[cyan citrus]

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, ⁠⁠⁠#news and official social media handles of PUBG MOBILE for future game announcements, @oak bolt.

[cyan citrus]

We unfortunately do not have information in this regard. If you want certain maps to be available in PUBG MOBILE, please feel free to provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

The release date for the upcoming chapter of Metro Royale has not been announced yet, but it is announced previously in the patch notes when the patch notes release. Please keep an eye out on #news!

[cyan citrus]

You will receive a response in due time. Please wait patiently.

[tiny idol]

What is email verification and what does it do

[cyan citrus]

When the e-mail verification is set to open, you will have the option to receive the verification code for secondary verification on your email in addition to the phone number, @tiny idol. The e-mail that you have linked to your PUBG MOBILE account.

[tiny idol]

Oh thank you

[cyan citrus]

You're welcome, @tiny idol!

[olive zodiac]

anyone

[cyan citrus]

There is a daily limit to the number of verification codes that you can receive each day, @olive zodiac. If you have reached the limit, please try again at another time or try again after 24 hours.

Please try again at another time or after 24 hours, @olive zodiac.

[cyan citrus]

Hello! Through this resource pack, you can download new content of the new version in advance to reduce your wait time after the new version is released (the downloaded content will only be available after the new version is released). Please wait patiently for version 3.0 to be released.

[regal brook]

When will it release

[storm flume]

Please refer to this channel's pinned messages for further information, @regal brook:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tiny idol]

Try again after 24 hours

And during that 24 hours wait time, don’t even try to login

If you wanna play, use another acct

[grave star]

How to report someone in pubg discord server

[ebon karma]

https://pubgmobile.live/report

[wet pendant]

Hello I can't Log in it says Today's login limit has been reached, please log in from a logged-in device can someone help me

[halcyon mauve]

Why I can't share ss in off topic

[vagrant trench]

You can share screenshot at level 50 in the server according to #735483472432594994, meanwhile if you wanna share stuff related to PUBG Mobile you can do it in #media.

[vagrant trench]

You can log in again from the same device in 24 hours.

[wet pendant]

it said that yesterday

[halcyon mauve]

Yeah I wanted to share my add friend pubg QR code

[vagrant trench]

Has it been 24 hours since?

[wet pendant]

Oh wait no

My math :/

[vagrant trench]

Yep. You can do in #media.

[halcyon mauve]

Just did thx 😊

[vagrant trench]

You can just try waiting for a whole day instead of trying to count 24 hours.

[halcyon mauve]

Btw do you play pubg?

If you want you can add me too

[vagrant trench]

You can use #1092960389219766342 social section to find fellow PUBGM players to play with. Unfortunately this channel is only for questions related to the game.

[halcyon mauve]

I don't have permission to post on that channel

[next spear]

Official Staff of PubgMobile Hello, I am a PUBG player from China and I want to apply. Hello, official staff of PubgMobile, I am a PUBG player from China. I want to apply for vivo iQOO Neo 9 to adapt to PubgMobile's smooth 90 frame mode. This model is equipped with a second-generation Snapdragon 8 processor and has a screen refresh rate of 140 Hz. I hope it can adapt to the smooth 90 frame option of international service.

[vagrant trench]

Go to #1092960389219766342 -> first thread saying "social" -> tap on down arrow if you're on mobile.
Then you'll be able to type.

[vagrant trench]

You can refer to this message,@next spear . Currently only iQOO Neo 9 pro has 90 FPS available. You can request for it to be available in your device aswell from the link in quoted message.

[exotic island]

Hello, PubgMobile official staff, I am a PUBG player from China. I want to apply for VIVO PAD AIR to adapt to PubgMobile's smooth 90 frame mode. This model is equipped with a Snapdragon 870 processor and a screen refresh rate of 144Hz. I hope it can adapt to the smooth 90 fps option of the international server.

[hollow halo]

When are these crates finishing

Im new to game so idk .. but this ends on 25th? Or when new rp comes and what happens after my luck gets 100/100

I just started buying in it yday

[junior birch]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sand copper]

Hi

When is the purchase gift drop back in the game

[vagrant trench]

It's not known about any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to see in-game, ⁠⁠⁠#news and official social media of PUBG MOBILE for future game announcements, @sand copper .

[sand copper]

@vagrant trench ok

So I spinn many Crate on this but why I get nothing just only 3 icy gem , feel really disappointed 😞

Not even UMP but I saw many players they spin low but they received ump and icy gems alot.

[serene gate]

is there an email that i could contact to help resolve the issue i’ve been encountering? i’ve contacted customer services in game and they’ve told me that they have identified the issue and it would take 7 working days to resolve and then a couple days later, i received a mail basically explaining the issue i’ve been complaining about without a resolution.

my phone number is linked to a deleted account. i was told that if i was to delete the account, it would free my number and id be able to link it to my current account which has a family member’s phone number connected to for the time being. if i go into game and try to log in with my phone number, it will create a whole new account again and i will need to wait and log in for 15 days to be able to change and remove my number from that account but i would need to link another number which i dont have to that new account.

[hardy glacier]

When it renews will it give me one more mythical emblem since I have 61 draws this week

Any answers I need one please.

[vagrant trench]

While Lucky Draws offer a unique avenue for obtaining exclusive items, it's crucial to recognize them as a form of lottery, and there's no assurance of winning the specific items you desire.

[vagrant trench]

It is in the bottom of the window. It says 14:07:59.

[hardy glacier]

@vagrant trench will it give me one

Cause I did 61 draws

[hollow halo]

Reply mod

[vagrant trench]

Mythic emblem seems to be guaranteed per 40 draws but I'm not sure. I guess you just have to see in 14 hours.

[hardy glacier]

K

[real forum]

I jad 109 draws and get only 7 crystal, so draw more!!

[hardy glacier]

Wait

I have 61 draws

If I wait for teen hours will it give me one

[real forum]

Nope

[vagrant trench]

Yes it ends at 25th January at 0 UTC. Your luck increases the more you draw.

[hardy glacier]

How

Cause

[hollow halo]

I got 1 gem in my firdt draw

There is a trick to it

[hardy glacier]

Cause you need to do 25 draws to get a free one and I did 61 so if it renews will I get one cause I have above 25

So will it?

I need you chamak pls answer

[hollow halo]

No it resets

So then you have to draw again 25 to get free

[hardy glacier]

Oh no

What's the trick

To get one

First draw

Chat me private

[hollow halo]

Pray to god

😂

[hardy glacier]

My dream is the glacier helmet

I have 2 gems

[sand copper]

@vagrant trench yeah but atleast I should get something better because I already draw 155 Times that's too much right

[hollow halo]

No

[hollow halo]

Dont buy too much one time

Like 1 day do 1 draw then 10 .. then everyday do 1 draw then after some days put 1 and 10 again

[hardy glacier]

K

Can u add me

Well

Actually

Like

I'm dumb

Why did I do this

I need a gem

[vagrant trench]

You can continue the conversation in #pubg-mobile by the way,@hardy glacier .

[hardy glacier]

Oh I'm sorry ok

[vagrant trench]

As the customer service says you can still access the account that your current mobile number is bound with. Can you check if you can do that?

[hardy glacier]

Omggh

I praid to goood

Look guys

Thanks for that trick

Got 2 more

[serene gate]

if i do that, it will create a whole new account. that’s what i’m trying to avoid hence why i contacted customer services in the first place.

[twilit rune]

are those coins a permanent thing now? Will they stay in my inventory even after the spin? It doesn't show it's temporary. . .

[sand copper]

Why I can't purchase uc from midasbuy now it's almost 3 months before that i can purchase it.

[vagrant trench]

Unfortunately I don't think there is much else you can do if the customer service is unable to help. You can try sending your request again with different pretext selection.

[hollow halo]

❤️

[hardy glacier]

❤️❤️

[red onyx]

yes permanent

[twilit rune]

Oh, that's great
100%?

[red onyx]

Yes

[modest surge]

Hello, why is the support service not opened in Abu Dhabi?

[turbid moat]

If i want to complete this in the squad do all members of the squad need to use this gun for the whole match ?

[serene gate]

you only spent around 3000 uc. if you get lucky, you get lucky. if you don’t, then you just have to keep spinning. you need to spend around 13,000uc to get guarantee 3 gems to outright redeem the gun.

[velvet vessel]

Can someone tell me how does the report rewards work? I mean if I summit a live stream or a video report from website how will I receive rewards then? Through mail? Or through discord?

[jade nest]

Yes win the game by only using that snow blaster weapon

[sturdy sigil]

3.0 update schedule please

[red onyx]

#questions message

[sweet merlin]

gameloop main ?

why i cant play solo or duo?

why i cant play sanhok or vikendi ?

[loud warren]

I think

[sweet merlin]

@lime juniper I cant play solo or duo and all maps with gameloop .. 2024 we have lol fix please what happen

[meager pumice]

Ok thanks for reply

[vagrant trench]

You can join Gameloop's official discord server from their website for support regarding issues related to the Gameloop.

[vagrant trench]

You can check the pinned message from #cheating-news .

[opal anvil]

Will next season starts as soon as the current season ends?

[brittle wagon]

Hello can someone tell me how to change the birthday in my social card cuz its wrong and i wanna change it

[vagrant trench]

Seasons get reset periodically and you can find out when by tapping on the "Season" button from the game lobby.

[halcyon mauve]

How do I join weekly

Match

[vagrant trench]

It is unfortunately not possible to change your birthday after configuring it in-game. This was mentioned when configuring your birthday settings. Please reach out to the in-game customer service if you require further assistance regarding this.

[stoic granite]

@static sleet it's mean? ❤️

[split kraken]

Hey 👋
Does someone knows how it works?
I have master rank but can’t send application to watchers.

[cyan citrus]

You need to make sure that you meet all these requirements before you can submit a request, @split kraken and @stoic granite:

[stoic granite]

8 times ace 💀

[split kraken]

One season — are 60 days?
If I need 480 days for it!

Well, it’s the “best” decision

[true cliff]

How can I get creation code of wow

[cyan citrus]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response in-game within 30 days if your application is approved, @true cliff.

[true cliff]

Ok thanks

[cyan citrus]

You're welcome!

[sick light]

Hello mod PUBG mobile have approved my account recovery what should I do now

[sick light]

<@&481161015728406538> please help me PUBG have already approved my recovery request but I don’t know which email they sent it to I don’t get the codes or anything

Can anyone please help me

[hot crest]

Need I explain?

[sick light]

Yes I don’t know how to log into it

Can you please help me

I really don’t wanna lose my account I spent a lot of money on the game

[cyan citrus]

If your account recovery request has been approved, you should be able to log into your PUBG MOBILE account using the e-mail that you provided to the in-game customer service while submitting the account recovery request, @sick light.

[sick light]

I don’t know the password to the account sir

[cyan citrus]

You should be able to log in using the verification code and link a different login method to your PUBG MOBILE account afterwards, @sick light.

[sick light]

I click on obtain code but it is not in my email

[cyan citrus]

When you submitted the account recovery request, there is an option to provide the email address, @sick light. Please use that same email that you provided the customer service to try to log in to the game.

[sick light]

I used the same email address

Now I says sending too frequently try again later

[cyan citrus]

Did you receive the response from the customer service on the same email as well?

[sick light]

Yes

[cyan citrus]

This means that you have reached the daily limit to receive the verification codes. You will need to try again at another time or try again after 24 hours. If the issue persists, please contact the in-game customer service again for further assistance.

[sick light]

How do I know if the hacker is not in my account anymore

[turbid moat]

Check recent logins

[sick light]

No

Like

I can’t even log into my account

[cyan citrus]

When your account recovery request is approved, all the previously linked social media accounts are removed from your PUBG MOBILE account and only the email that you provide the customer service while submitting the account recovery request is linked to your account, @sick light.

[sick light]

Ohhh

That makes more sense

[brittle wagon]

Ok thx ill try

[cinder marsh]

Where can I find the 3.0 update release schedule?

[loud swallow]

hi, question: i accidently created new account(with a facebook) and now i can't link it to my main account to link up with midasbuy. is there any way to delete new account so i dont need to wait 30 days to unlink the facebook from it?

if there is no Quendi online there wont be any answers from stuff, shame, give man a rise...

[cyan citrus]

It is available in this message: #questions message. The time displayed there is according to your own time zone.

[wispy crow]

3.0 Update Patch notes

Please!

As It was Posted on Twitter but Unfortunately Twitter is temporarrily Blocked in Pakistan

[tiny idol]

SMH

Log in issues again?

[cyan citrus]

You can unlink your social media account from your PUBG MOBILE account after you meet all these requirements mentioned in my screenshot. If you require further assistance with this, please reach out to the customer service through inside the game.

[tiny idol]

I tried to login today and it told me authentication failed and logged me out. Now I’m trying to log in by getting verification code but I’m not getting any codes. Help?

[cyan citrus]

The patch notes will be published soon. Please keep an eye out on #news!

[loud swallow]

account is new, 1 day only i need to wait at least 30 days to do that way, is there any way just to delete account permanetly? or no way?

[cyan citrus]

You have the option to delete your PUBG MOBILE account from your Account settings of the game if you are using an Apple device, @loud swallow.

[wispy crow]

Can you Provide me Patch notes link From Twitter
As our Twitter will be Restored after 12'o Clock

2 Hours later

[loud swallow]

Android here 😄 my luck is 0 i see

[tiny idol]

Admin pls help

[cyan citrus]

Are you receiving any kind of notification when trying to request for the verification code, @tiny idol?

[tiny idol]

None

I’ve checked my email, sms, WhatsApp

Everywhere

No code in sight

[cyan citrus]

I mean when you request for the verification code on the login page of the game, do you receive any kind of notification or error message, @tiny idol?

[tiny idol]

When I put in the email, it first takes me to a sliding puzzle thing, then with I complete it, it tells me that “Verification done” and that i should wait for 60 seconds

I wait for 60s for the code and more, still no code

I have double checked and triple checked the email

It’s correct

[cyan citrus]

Please try to reset your password one time and see if it helps, @tiny idol. If the issue persists, please contact the in-game customer service for further assistance.

[tiny idol]

How long will that take 😭

[cyan citrus]

What are you referring to, @tiny idol?

[tiny idol]

I have requested change of password and Put in my number but I didn’t get any code

What’s going on bruh 🥲

[storm flume]

Please contact the customer service for further assistance, @tiny idol. Refer to subpoint 5.4 in #faq for further information.

[stone totem]

this hacker hack my pubg account on fake support , WTF no in-game available or mail support like trash . where tencent support they are good then these korea krafton . i thing tencent loss right on pubg mobile. i want to report this my camplain in official staff departmant.

[indigo kestrel]

can i get uc please

my cousin spend mine

and im not alowed to get anymore

[cyan citrus]

The complete patch notes are not announced yet. When the complete patch notes for version 3.0 are published, there will be an announcement in #news and patch notes will be published on PUBG MOBILE website: https://www.pubgmobile.com. However, this is the announcement you have asked for:

[cyan citrus]

Sadly, no, but you can always purchase UC through in-game and https://www.pubgmobile.com/pay. You can also participate in different opportunities like #game-events, #matches, #events, #cheating-news, #1092923511019942039 and #opportunities for a chance to win different rewards, including UC!

[indigo kestrel]

damit

[stone totem]

Subject: Urgent Report: PUBG Mobile Account Hacked through Fake Support Channels

Dear PUBG Mobile Support Team,

I hope this message reaches the official staff department promptly. I am writing to report a serious issue regarding the security of PUBG Mobile accounts.

Unfortunately, my PUBG Mobile account has been hacked through what appears to be a fake support channel. This situation is extremely alarming, especially considering the absence of reliable in-game or mail support. It is disheartening to note that the current support system is not up to par and does not match the standards set by Tencent.

I would like to express my concern over the vulnerability of the official support channels, particularly in Korea. It seems that hackers are exploiting these channels to compromise PUBG Mobile accounts. This raises questions about the overall security measures in place and the claim system's effectiveness.

I strongly believe that Tencent's support was more robust, and I am disappointed to witness a decline in service quality under Krafton. This incident has left me deeply frustrated, and I urge the official staff department to investigate and take immediate action to enhance the security of the support channels and account recovery systems.

Attached, please find evidence of recent account transactions for your reference.

Your swift attention to this matter is crucial, and I trust that the official staff department will address and rectify this situation promptly.

Thank you for your understanding and assistance.

Best regards,
Kali

[rain wharf]

Any rough eta for 3.0?

[cyan citrus]

Your account security is your own responsibility. You should make sure to protect your account be enabling two-factor authentication for both your PUBG MOBILE account and your social media accounts, and make sure to never share your personal account information with anyone.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail]. If you come across any other unauthorized sources, please make sure that you do not interact with them and make sure to never share your personal account information with anyone. You may also refer to this announcement for a detailed overview and awareness: #questions message.

If your account has been compromised or stolen, please feel free to contact the in-game customer service for further assistance and they will be happy to look into your issue for you.

[wispy crow]

Btw Thanks

[cyan citrus]

The update schedule for the version 3.0 is available in this pinned message of the channel: #questions message. The time displayed in this message is according to your own time zone.

[cyan citrus]

You're welcome!

[rain wharf]

Thx Quendi!

[cyan citrus]

Glad to be help, @rain wharf!

[stone totem]

Subject: Re: PUBG Mobile Account Security

Dear Sir,

Thank you for your prompt response and the information provided.

I appreciate the advice on securing my account through enabling two-factor authentication, and I will certainly take immediate action to enhance my account's security.

I understand that the only official PUBG MOBILE support and customer service team is in-game and can be reached at [e-mail]. I will make sure to exclusively interact with these authorized sources and avoid any unauthorized channels.

Your reminder to avoid sharing personal account information is duly noted, and I will remain vigilant in this regard.

In case I encounter any issues or require further assistance, I will not hesitate to contact the in-game customer service team for their support.

Thank you again for your guidance and assistance.

Best regards,
Kali

[cyan citrus]

Glad to be of help and you're welcome, @stone totem!

[stone totem]

i post the feedback

[tiny idol]

I can’t file a claim since I’ve mad a successful one in the last 3 months

Now what do I do bruh

Still no code anywhere

[wet pendant]

@cyan citrus can you help me I'm trying to log-in but it says Today's login limit has been reached, please log in from a logged-in device. When I try another account it is not saying that. It past 24 hours but it still says that. I'm playing from Turkiye.

[cyan citrus]

There is daily limit to how many devices you can use in a day to log into your PUBG MOBILE account, @wet pendant. You may use your old device to log into the account instead or wait for 24 hours and try to log in again with the new device.

[wet pendant]

I only have 1 device

[cyan citrus]

What is the login method that is linked to your PUBG MOBILE acocunt, @wet pendant?

[wet pendant]

Play games

[cyan citrus]

When did you last time log into your game account, @wet pendant?

[wet pendant]

Like 10 min ago I tried to do that

[cyan citrus]

As mentioned previously, please contact the in-game customer service for further assistance.

[wet pendant]

But 2 or 3 months ago I played a match in game

[cyan citrus]

Please change the password for the login methods that are linked to your PUBG MOBILE account and try to log in again after 24 hours, @wet pendant. If the issue persists, please contact the in-game customer service for further assistance.

[wet pendant]

Ok

[abstract arrow]

@west gazelle

[west gazelle]

thanks

i sent a request to restore my account for the third time (in game to help and recovery my account slide, in pubg site on help center too), second time has rejected... Someone has either hacked or hacked my account as I tried to access my account in December 2023 but was unsuccessful. The account is linked to Facebook, but phone number confirmation was required. The phone number given was not mine at all, so it seemed very suspicious as to what had happened. I can prove that I am the owner of the account with any data, information or in-game transaction data. I've been playing the game for four years now, I stopped for a while in January 2023, and then in December, my heart was very sadly affected, so I can't even log in. The hacker has chnaged my game name too...A lot of time invested, archievements, fun, experiences, collected items, friends, my real money are all over there, in the hands of foreign hackers, this is not what I expected from the developers. Please help me, I don't think there is no any way to recover my own account. I am attaching a picture, I took it a few days ago. I didn't change the name, the flag and the picture either, one of my acquaintances realized that this could be my account because of the skins...

@cyan citrus you can help me?

[tiny idol]

How do I do that

[opal marsh]

hello

[west gazelle]

@cyan citrus ?

[fading locust]

Where are the patch notes for update 3.0 ? I can't find the link

[cyan citrus]

The complete patch notes for version 3.0 have not been published yet, @fading locust. When the patch notes are available, there will be an announcement in the #news and patch notes will be available on the PUBG MOBILE website: https://www.pubgmobile.com/. This is a sneak peek to upcoming content:

[fading locust]

Thanks for the info and the fast response @cyan citrus 😄

[cyan citrus]

You're welcome, @fading locust!

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community.

[cyan citrus]

You can contact the customer service through the main menu through your Account settings of the game using the Customer Service option or through the login menu using the Help option located at the right side of the screen.

[cyan citrus]

Hello! How may we help you?

[rancid mountain]

**@cyan citrus, my friend did her claim wrong and put a $$$ value instead of UC amount, is there any way to skip the 7 day process to process a new claim? **

[rancid mountain]

@cyan citrus

[rancid mountain]

Any help?

[opal marsh]

Hello @cyan citrus I didn’t play pubg for like 9 months now and when I tried to login to my account in the recent times I couldn’t cuz my login in information was changed and someone was using my account I tried to file a claim like people told me but when I tried they asked me questions that I couldn’t answer because I wasn’t using the account for 9 months now my claim got rejected 3 times already and I don’t know what to do I really want to play pubg again on my account I spend so much money on please help me

[rancid mountain]

**@cyan citrus, my friend did her claim wrong and put a $$$ value instead of UC amount, is there any way to skip the 7 day process to process a new claim? ** Help?

[meager pumice]

@cyan citrus hi how we can see on our profile who reported us?

[cyan citrus]

Are you referring to the in-game player reports, @meager pumice?

[cyan citrus]

You will unfortunately have to wait to receive the update for your current claim before you can submit another request. Please wait patiently or contact the in-game customer service should you require further assistance with this.

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community.

[meager pumice]

Yes man

[opal marsh]

Damn I changed my phone and I didn’t play the game for 9 months so now I can’t get the account back that’s sad 😓 but thank you for the help

@cyan citrus

[cyan citrus]

When you report players in the game, your reports are completely anonymous and the reported player will not receive any information about the player that reported him.

[meager pumice]

Ok but today when i was playing 8 "investigation private"people joined and watch my game,what means that?

[night cloak]

when there will be new mode?

[meager pumice]

It happened in mid game not on start of it

[cyan citrus]

The version 3.0 will be released soon. You may refer to this message for the update schedule: #questions message. The time displayed there is according to your own time zone. Please keep an eye out on #news for the patch notes!

[cyan citrus]

Do you have a screenshot or a video recording of this instance?

[meager pumice]

No man thats problem

But i wont lie its my account not yours that why i asked u

Ok i Will if it happened

[cyan citrus]

Hello! How may we help you, @night cloak?

[opal marsh]

@cyan citrus can I do anything to get my account back anything

[cyan citrus]

Are you referring to Investigation Major?

[meager pumice]

Yes 3 person of them and 2 under them liteuant or something like that

• some others

[cyan citrus]

In the Eagle review system, investigators watch matches in real-time. Many investigators can watch the same match at the same time. The investigator can send a private notification to the player under review that an investigator is watching over the match. Does it make it clear now?

[cyan citrus]

You will need to contact the in-game customer service as only they can help you with account-related issues.

[meager pumice]

Yes thanks man u helped me so i can get ban or not when them watching me?

[cyan citrus]

Accounts are only suspended for cheating or otherwise violating PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms.html. If you are not cheating, there is nothing you need to worry about, @meager pumice.

[opal marsh]

I try but I got rejected but now I tried to contact them on their website and someone said they will never reply

[meager pumice]

Nah man i am not cheating i just Got scared why 8 People watching me that never happened to me till i installed game i am 85 so i am not cheating 1/1 i am not stupid to do it

[queen bronze]

When will Metro be back? Tonight or Jan10?

[opal marsh]

Someone said they will never respond to me

[cyan citrus]

If you are saying that you want to share or lend an account, it is not allowed. It is a violation of PUBG MOBILE's terms of service to share or trade accounts: https://www.pubgmobile.com/terms.html.

[cyan citrus]

Who are you referring to?

[opal marsh]

Pubg mobile tencent

[queen bronze]

When will metro be back

[cyan citrus]

This is an Eagle Review feature in the game where investigators can watch matches in real-time. If there are cheating players, they will be punished, not the normal players.

[meager pumice]

Ok thanks for quick reply now i understand all good night

[worn crystal]

Event is done? ❓

[cyan citrus]

This is not a support website for the global version of PUBG MOBILE. The only way to contact the customer service is through inside the game. The email for the customer service is [e-mail], but the recommended way is still in-game.

[cyan citrus]

You are welcome! Have a good night!

[meager pumice]

You too

[queen bronze]

When will metro be back

[cyan citrus]

The release date for the upcoming chapter of Metro Royale has not been announced yet, but it is announced previously in the patch notes when the patch notes release. Please keep an eye out on #news, @molten prawn and @queen bronze!

[next spear]

Official Staff of PubgMobile Hello, I am a PUBG player from China and I want to apply. Hello, official staff of PubgMobile, I am a PUBG player from China. I want to apply for vivo iQOO Neo 9 to adapt to PubgMobile's smooth 90 frame mode. This model is equipped with a second-generation Snapdragon 8 processor and has a screen refresh rate of 140 Hz. I hope it can adapt to the smooth 90 frame option of international service.

[cyan citrus]

You have previously received a response regarding your question, @next spear. Please refrain from excessively sending the same message.

[opal marsh]

I tried man I didn’t play the game for 9 months and someone is playing on they are asking me questions that I can’t answer like “ In the past week who did you play with the most” I can’t even login to the account how am I supposed to answer and another one is “ what device did you play on in the past 5 months” I’m not the one playing the game how am I supposed to answer I just want my account back 😪

[cyan citrus]

We unfortunately cannot help you with your issue any further through the community, @opal marsh.

[opal marsh]

Thank you 🫠

For the help

And information

[cyan citrus]

You're welcome!

[opal marsh]

Can I steal it back?☺️

The person that stole it is friends with my brother

This is him

[radiant crescent]

My friend says that you should not share your password with anyone when entering the game.

[opal marsh]

I didn’t share anything

[cyan citrus]

Please refer to my previous response and avoid repeatedly asking about the same matter after you have received an answe, @opal marsh.

[opal marsh]

Yes sir

Sorry

I apologize from my unappropriate action

[cyan citrus]

It is a violation of PUBG MOBILE's terms of service to give your account to anyone or share it with anyone. You can find the terms of service at https://www.pubgmobile.com/terms.html. Please refrain from mentioning about such activities here or it may lead to a suspension from the server.

[opal marsh]

Thank you so much for the help

Yes but he said you can’t share accounts it’s a violation to the terms and conditions

Or maybe you mean you want to do a giveaway a new account that you put uc and skins in if that’s the case please make your words clear

[cyan citrus]

The Frozen Kingdom themed game mode was available until 2024/1/7 at 20:59 (UTC+0). A new game version will be released soon with new content. You may check the update schedule in this message: #questions message. The time displayed there is according to your own time zone.

[jovial zealot]

lmao bro it doesn't make a difference

actually it does, you lose your channel as well 😂

[high brook]

My youtube channel recieved copy right strikes from Tencent but for my video of PC game play.

Not mobile