questions

[hot crest]

@cyan citrus were African servers removed?

Because there is no longer 20 ms

For people in the southern part of Africa

[next hollow]

Does anyone here know this problem? After I recovery my account after 4 day later I try to login it keep creating a new account but I can still change the profile picture in the game but can’t not login to it?

[storm flume]

Please contact the customer service for further assistance, @next hollow. Refer to subpoint 5.4 in #faq for further information.

[fringe urchin]

#ban Themm

These Guys Are Selling Hacks ⚠️⚠️⚠️⚠️

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @fringe urchin.

[hot crest]

@static stag

[pulsar grail]

Thanks you for this, but report them and more at https://pubgmobile.live/report

[pulsar grail]

Have you tried playing with people who are in your country only?

If you play a full squad with southern Africans only and you have a good internet connection, you should be under 80ms

If you’re above 80ms, you’re playing with non Africans

[hot crest]

yes i have

still the same thing

I even played with people from the same college as me

[pulsar grail]

Hmmm interesting

@cyan citrus could you provide us your undisputed knowledge sir

[hot crest]

wdym my undisputed knowledge💀

[grand star]

No actually no othere devices

[worn crystal]

Before joining a game there's a streaming video playing with audio

can i somehow remove it?

[pulsar grail]

You’ll know when you see it😂😂😂

[pulsar grail]

Does it sound like commentators?? It might be the PMGC livestream

[hot crest]

[pulsar grail]

When log in make sure to close the PMGC tab in the lobby

That should do it

[honest helm]

Hello, can you help me recover my account?

[pulsar grail]

Have you tried in game support?

[honest helm]

Yes, I tried, unfortunately they can’t help, I provided accurate information but they refuse me, I’m using an untrusted device, my trusted device was lost, someone found it and linked my account to someone else’s connections

[next hollow]

I been try to recover the account that I can change the profile picture in game but can’t not login so many time even feedback doesn’t work 😭

[molten sentinel]

is this allowed, i send it in metro royale channel

if it is not i will delete

[weak basin]

scam

[next hollow]

Scam

[molten sentinel]

not scam tho

if it is not appropriate i will delete

[weak basin]

Yo where can i find the maps i downloaded in wow

[light wharf]

Can any mod assist me on how to delete my Pubg Mobile account?

if i cant have my own account from a hacker,then no one can

i would like to wait my support form to be replied when the world ends

Like any mod?

[cyan citrus]

You can delete your PUBG MOBILE account through your Account settings of the game if you are using an Apple device, @light wharf. For further assistance with compromised or stolen accounts, please reach out to the customer service through inside the game.

[cyan citrus]

You may contact the in-game further assistance if you believe your ping is abnormal or higher than it should be.

[cyan citrus]

It is unfortunately not possible, but you can provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines if you find it troublesome.

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community.

[honest helm]

My commonly used device was unfortunately lost

[cyan citrus]

Please follow the instructions provided by the customer service and contact them through in-game for any questions or concerns regarding account-related issues.

[cyan citrus]

Please continue with the in-game customer service. We unfortunately cannot help you with your issue through the community.

[honest helm]

I provided checks for more than $1000, and other information that only I know, but they refused, should I try again?

[cyan citrus]

It is up to you, @honest helm. As mentioned previously, this is not something we can help you with through the community.

[cyan citrus]

You may also try to use the Contact Us option for any questions or concerns regarding this.

[honest helm]

Tell me how to use the "contact you" option

[cyan citrus]

Through here, @honest helm. You will need to select the available options according to your issue, add a detailed description along with the screenshots if required. After you have submitted the request, you will need to wait patiently until they get back to you.

[wild raptor]

When will pagani collaboration come in PUBG?

[robust oriole]

I need help with something and i'm not sure how exactly to report it

so i bought a discounted coupon for 10 spins in the lucky draw thingy

but i can't redeem it

i filed a complaint about it a while back with no response and ive tried ingame customer support but there aren't really any options to report this exactly, what should I do

I only have around 8 days left to redeem it and i spent 300 uc or something around that for it

[night atlas]

Account has Stolen

[cyan citrus]

Please check if you are able to apply the voucher in the following lucky spins:

▫️ Wings Whispering
▫️ Chicken Winnin' Spin
▫️ Hola Buddy
▫️ Lucky Spin

[cyan citrus]

Please reach out to the customer service of your social media accounts and in-game customer service for further assistance with compromised or stolen accounts.

[cyan citrus]

We unfortunately do not have information about any such upcoming collaboration. Please keep an eye out on #news for future game announcements.

[night cloak]

How to fix this problem and how long do i need to wait

[cyan citrus]

This usually happens when you request for the verification code multiple times. Please try again at another time or try again after 24 hours, @night cloak.

[warm spire]

what rank do i go back after the season ends im Ace 5 right now?

[keen dune]

Will pubg going to fix blurry texture on Xiaomi pad 6

[cyan citrus]

Could you please share a screenshot of the issue you have encountered, @keen dune?

[keen dune]

No i don't face this problem but I've heard that this pad have a blurry texture , because i want to buy it

[robust oriole]

ok i will thx

[cyan citrus]

Unfortunately, I cannot understand the issue you have mentioned without taking a look at a screenshot or video recording that can illustrate it. However, if you have a video recording of someone using the device and facing this issue in the game, please share the video recording here.

[cyan citrus]

When the new season begins, you will be demoted to Platinum II if your current tier is Ace or Ace Master with rank points between 4200-4799.

You will be demoted to Platinum I if your current tier is Ace Master with rank points above 4800 or if your current tier is Ace Dominator or PUBG Conqueror.

[robust oriole]

i only know where Hola buddy is idk what those other events are

[night cloak]

Hello, good day, someone has logged into my account and I am complaining about it. Can you help me to do the necessary procedures?@cyan citrus

[cyan citrus]

Please try to enable the secondary verification for your account through your Account settings of the game, @night cloak. For further assistance with compromised or stolen accounts, please reach out to the customer service through inside the game.

[night cloak]

I cannot open the second verification and the person on the other side has two links and what can I do about it?@cyan citrus

What needs to be done in order to take the necessary actions? I complained about this situation within the game, but it has not been addressed yet. Can you help me with this situation, because I do not want my account information to be lost? @cyan citrus

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[robust oriole]

hey @cyan citrus i've decided to spend it on the hola buddy event but it's saying it's for 10 lucky spins and i'm unble to use it under these conditions. what am i doing wrong?

[night cloak]

I cannot open the second verification and the person on the other side has two links and what can I do about it?
[19:23]
What needs to be done in order to take the necessary actions? I complained about this situation within the game, but it has not been addressed yet. Can you help me with this situation, because I do not want my account information to be lost? @cyan citrus

[cyan citrus]

You can find these events here:

[cyan citrus]

Can you share a screenshot of this instance?

[night cloak]

How do I do a 1v1?

[cyan citrus]

Please refer to this message, @night cloak.

[cyan citrus]

Could you please elaborate?

[robust oriole]

No worries i've spent it on the wings whispering event thanks a lot

[night cloak]

Like me vs my friend.

Without other players.

[robust oriole]

You need a room card

[cyan citrus]

Glad to be of help and you are welcome!

[night cloak]

Oh.

[night cloak]

Thanks!

[robust oriole]

I have one last question sorry for bothering you, how do i change my pubg background in the lobby?

[robust oriole]

No problemo

[brazen swift]

I waited more than 30 days

UID:51909152384

[cyan citrus]

You can change it through this section of your inventory if you own a different background theme:

[robust oriole]

ohh wow

guess i can't then

[cyan citrus]

Please refer to this message, @brazen swift.

[night cloak]

I SENT TWO REQUESTS@cyan citrus

[cyan citrus]

Please continue with the in-game customer service, @night cloak.

[night cloak]

LIVE SUPPORT?@cyan citrus

[crude glen]

Hii can anyone please help me

[cyan citrus]

You can contact the customer service through your Account settings of the game using the Customer Service option located at the bottom or through the login menu using the Help option located at the right side of the screen.

[cyan citrus]

Hello! How may we help you?

[brazen swift]

Hii can anyone please help me

I waited more than 30 days

UID:51909152384

[crude glen]

Actually I upload BGMI videos on my yt channel I just upload montage and clutch and some funny moments of my own gameplay but I have get strike from tencent by mistake I guess I have never done anything against rules please help me out I have posted message on #copyright buy still not get any solution I have very upset

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @crude glen. We may otherwise have to mute you.

[latent terrace]

Is there any way I can submit 1 more claim earlier than 7 days of waiting?

@cyan citrus

[cyan citrus]

You will unfortunately have to wait for the 7 days to complete, @latent terrace. If you have further questions or concerns regarding this, please reach out to the customer service through inside the game.

[latent terrace]

Okay, what if my link on twitter and gmail get unlinked? Can I recover somehow acc?

Also, is recovery 100% possible? Because I’m sure I provided right answers, but my application was rejected

[night cloak]

How do I recruit people for a wow match?

Dear PUBG Mobile , #amircroc has made a mistake by publishing a video with a wrong title , and got 20 strikes on youtube , we sincerely ask you to help him not lose his youtube channel , AmirCroc is one of our Favorite Iranian content creators and we dont want his channel terminated #hypoarmy #pubgmobile

[bleak anvil]

You may use #1092960389219766342 for that purpose.

[dusky fulcrum]

Dear PUBG Mobile , #amircroc has made a mistake by publishing a video with a wrong title , and got 20 strikes on youtube , we sincerely ask you to help him not lose his youtube channel , AmirCroc is one of our Favorite Iranian content creators and we dont want his channel terminated #hypoarmy #pubgmobile

[bleak anvil]

They most likely have to contact in #copyright.

[lapis nebula]

Dear PUBG Mobile , #amircroc has made a mistake by publishing a video with a wrong title , and got 20 strikes on youtube , we sincerely ask you to help him not lose his youtube channel , AmirCroc is one of our Favorite Iranian content creators and we dont want his channel terminated #hypoarmy #pubgmobile
پابجی حضرت عباسی نودتو در میاریم همه جا پخش میکنیم.

دروست کن این داستانو 😒😠

[storm flume]

Please do not use languages other than English, @lapis nebula. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow geyser]

Hey guys

[halcyon bloom]

Hi

[last monolith]

is it possible to remove this compass

[next hollow]

No 🤦

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @dusky fulcrum and @lapis nebula. We may otherwise have to mute you.

[native anvil]

Hello! How may we help you, @narrow geyser and @halcyon bloom?

[narrow geyser]

Hey so I have a Xiaomi Redmi note 10s it supports 60fps but after 2mins in the game I get extreme frame drops what should I do to solve this

[storm flume]

Please refer to subpoint(s) 4.6 and 4.7 in #faq for further information, @narrow geyser.

[narrow geyser]

So everything in the faq I know all of them and I apply them but my game still lags should I download a config that removes textures is that ok to do?

[native anvil]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension.

[narrow geyser]

@native anvil I haven't used just a suggestion well, if I change the resolution of my phone it's 1080x2400 if I change it to something lower my fps will increase is that allowed?

[zenith terrace]

did i musst wait now to become it over e mail ingame? realy?

[split badger]

Why does it lag in scrims and just like in classic rooms?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @trail vigil. We may otherwise have to mute you.

[weak basin]

one can be bad wifi, if not bad wifi than #1155619928473346139 #1169805399130644481 it happenes to everyone 😄

[native anvil]

If adjusting the phone's resolution is done through the phone's settings itself without any third-party apps, then there should be no problem in doing this.

[narrow geyser]

@native anvil Alright thanks for the info 👍

[native anvil]

You're welcome!

[brave anvil]

Hi. I'm from SA and our European server is currently not working? Any news on this and why and when it will be fixed. It's quite frustrating 😕😔

[grand star]

Not receiving code on email login and phone number login

[pulsar grail]

Head to #copyright

[pulsar grail]

Please elaborate on “Not working”

[pulsar grail]

Please try again in 24hours

Yes you do, everyone else did to

[grand star]

It's not the red Alert

[bold vault]

hello there! someone hacked my pubg account. when i login it through twitter it asks secondary login code

[odd ice]

You’ll need to contact ingame customer service for that.

[bold vault]

i claimed already but it is rejected

[odd ice]

The answers might not be correct try claiming again with correct details

[warm spire]

what is the fastest way to get classic crates

[odd ice]

Fastest way is to buy them 😅

[vestal bronze]

Can anyone help me?

I turned the aim assist off and it's tracking the enemies

In livik only

And the aim assist is focused on the body and I can't drag it to the head

The aim assist is not so strong, not like aimbit

Aimbot

[fringe urchin]

You Should Log out and Click on the Repair Butten and Repair the top butten. Your problem Should be solved✅

[trim marten]

why i cant see metro royale in the menu anymore?

[cyan citrus]

The current chapter of Metro Royale was concluded on 2023/11/6 at 00:00 (UTC+0), @trim marten. A new chapter of Metro Royale will be available in version 2.9. Please keep an eye out on #news for more information.

[trim marten]

why they keeping take it off from menu,do you know how long will last?? 😩

[cyan citrus]

Version 2.9 will be available for everyone on November 9, @trim marten. Please check the pinned messages of this channel for more information on the update schedule: #questions message. The patch notes will be published soon. The launch date of the next chapter of Metro Royale should be available in the patch notes.

[cloud stratus]

Hii

[cyan citrus]

Hello, @cloud stratus! How may we help you?

[cloud stratus]

@cyan citrus When will my design come out?

[cyan citrus]

What do you mean by that, @cloud stratus? Could you please elaborate?

[royal flower]

@cyan citrus can you reply to my bug section?

it's a very serious bug

[storm kestrel]

Hello please help me it's stuck on 29 i was on 26 i unfriended some friends.. then i reached 29 but i completed 300 synergy from 2 ID's but unfortunately it's not counting

[faint ridge]

Hey what does it mean

[faint ridge]

@static sleet

Help me

[red onyx]

patch note 2.9 will be released when ?

[rough orbit]

What ID in specific does this one needs?

The game?

[sharp parrot]

Hello please help I lost my account

[spare widget]

My account got hacked can someone please help me

[storm flume]

The patch notes will be published soon, @red onyx . Please keep an eye out on ⁠#news.

[night cloak]

i can't change region in pubg kr

[storm flume]

Please contact the customer service for further assistance, @spare widget and @sharp parrot . Refer to subpoint 5.4 in #faq for further information.

[ornate thistle]

Please check if you have received the purchase in-game. If you are unable to complete the payment process you may send an email to Midasbuy's customer service at [e-mail] for further assistance.

[ornate thistle]

You may provide your PUBG MOBILE User Identification Number for this field.

[rough orbit]

Ok thanks

[split saddle]

What's the problem here
It still like this for too much time and doesn't change and I can't do anything or play

[eager minnow]

You will get banned for begging

[wise aurora]

Oky

[pearl kernel]

Hey, how can we close a channel “talk to strangers” ? Thank you

[dense pendant]

this is the second time i get this message this is my new account after i forgot my old email and i started playing recently and this the second time i get this the first one was yesterday after i killed a squad the second on is today after a grenade kill what should i do ??

can someone help me ??

[bleak anvil]

Leaving the thread will do the work.

[static stag]

@pearl kernel If you are in a chat, you can use /skip or /leave command and it should get you out of the chat room.

[pearl kernel]

@bleak anvil @static stag Thank you !

[rocky roost]

Hi I have a question.

[cyan citrus]

Hello, @rocky roost! Please state your question.

[mossy ore]

Does the mythic forge progress resets every season?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @dense pendant.

[cyan citrus]

Hello! Are you still facing this issue?

[rocky roost]

Good morning again. If I have over 100k followers on TikTok and over 3 k on Facebook and I’m playing the game for 5 years is it’s possible to get the pubg partner program?

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program, @rocky roost.

[rocky roost]

Ok thanks

[cyan citrus]

You're welcome!

[dense pendant]

@cyan citrus any help? i read the subpoint 2.12 and i dont use or do any of this thing i just play normally

[cyan citrus]

Please use the File Claim option if you would like to appeal your account suspension, @dense pendant. Please do not repeatedly ask questions regarding account suspensions as this is something we cannot help you with through the community.

[cyan citrus]

Hello! Can you please try to perform a routine repair of the game from the login menu and try to complete the achievement mission again? When you are trying to complete the achievement mission, please make sure that you complete it with a new player and make sure to record a video of it and share it here if it still does not count.

[storm kestrel]

Ok sir I'll do it.

[ashen bane]

If I have a problem related to the PUBG game, who can I contact as long as it is part of the PUBG family?

[mighty forum]

Hello, what should I do if I lost my SIM card but the game asks for an authenticator and I can’t restore it?

all the data is there but there is no access to the authenticator

[odd ice]

You can state your problem here as soon as mod is available , he’ll assist you

[odd ice]

You’ll need to contact ingame customer service

[mighty forum]

Where is the game's customer support located?

[odd ice]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu, @mighty forum

[mighty forum]

thank you I hope it helps

[odd ice]

Your welcome

[mellow burrow]

I just realized, why no one could like my posts, apart of my friends, how to fix this…

& also how to check club achievements?

[cyan citrus]

This is not issue. This is how the feature is supposed to be. Please refer to that notification.

[mellow burrow]

oh

[mellow burrow]

I thought it was some settings you can apply, to make it public lmaoo

& moreover, how to check the club achievements?

[cyan citrus]

I thought it was some settings you can apply, to make it public lmaoo

No. Only your friends can give likes and comment on your posts in your moments, @mellow burrow.

& moreover, how to check the club achievements?

Will get back to you reagrding this.

[mellow burrow]

Thanks 😊.

[somber zenith]

hi is anyone there

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @somber zenith. Remember to read through #faq before asking questions in the support channels.

[somber zenith]

#faq i need help.
is anyone there.

[static stag]

@somber zenith How can we help you?

[celest lodge]

Try playing different agents

[native ravine]

Hello, is there a support person who can help me please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @native ravine. Remember to read through #faq before asking questions in the support channels.

[rocky roost]

I have another question. Which region would you guys classify the Caribbean islands? Plus what if I live in British overseas territory ?

[buoyant gazelle]

Today buy 8100x3= 24300 but total uc purchased 22,260 why??

[mellow burrow]

Remember bonus uc doesnt count.
If you purchase via midasbuy. if thats not the case, seek further assistance from moderators.

[buoyant gazelle]

It was the third time through an Apple ID

@mellow burrow How can I talk to the managers?

[rocky roost]

Is there gonna be like a title for being an influencer, and what are the benefits?

[mellow burrow]

You may ask for a request and patiently wait until a mod helps you out.

[mellow burrow]

Title = looks cooler.

Also frame

[rocky roost]

Like a frame, a mythic badge or a legendary badge .

[buoyant gazelle]

@polar marsh

@mellow burrow

Friend you help me know how to solve my problem

[mellow burrow]

Hmm irdk

[buoyant gazelle]

Today buy 8100x3= 24300 but total uc purchased 22,260 why??

[grand star]

@lime juniper heyy unauthorized login and I can't receive email and phone verification login I can't change the password of the email and password without the code

Also unauthorized access clamied those

[prime salmon]

@polar marsh @celest shadow @static sleet @light trout MY CHARACTER DOESNOT RUN IN LIVIK SOMETIMES, PLS FIX THIS.MY RANK GOT DEDUCTED.😡

[night cloak]

Hello, can I get a free uc readem code?

5955618542

My id

@polar marsh Hello, can I get a free uc readem code?

[odd ice]

Send an video so that moderator can assist you better

[odd ice]

No one gets it 😅

[night cloak]

Meybe i cen get free uc my id is 5955618542 please

[odd ice]

You can try #matches to win rewards

[night cloak]

I bot

[odd ice]

Or stay tuned with #game-events to win rewards

[mental hemlock]

How to get free uc??

[bleak anvil]

There are different opportunities available within the community that you can participate in and win different rewards including UC. You may participate in #matches, #game-events, #events, #1092923511019942039, #opportunities and #cheating-news for a chance to win different rewards.

[native anvil]

If you are unable to receive the verification code, please check the following, @grand star:

1. Ensure that the email address you entered is the same as the one you have linked to your game account.
2. Check whether you have whitelisted these 2 email accounts:

• [e-mail]
• [e-mail]

3. Check whether the verification code is in your spam folder.
4. Avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, it is recommended to wait a while (at least 24 hours) before trying again.

• If the problem persists, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please share a screenshot of the UC offers you purchased. Also, did you purchase UC before today, and was it counted in the "Total UC Purchased"?

[native anvil]

Vpn use give ban??

Normally not, but an account suspension may occur. VPN usage is therefore not recommended, @mental hemlock.

[hollow hound]

Hi

I have problem with my acc can sm1 help?

[echo dirge]

Feel free to State your problem.

[hollow hound]

Every time i talk about my acc I take 7 days timeout

[burnt terrace]

is it possible to copy my 3rd layout selection where in the left side is only aim, i wanna copy it to the 1st one.

[burnt terrace]

what i mean by this

i wanna copy my (3) controls to (1), is it possible?

[buoyant gazelle]

60+8100+8100 = redeem Midasbuy and 8100 iTunes @native anvil

[buoyant gazelle]

@native anvil

[ornate thistle]

That is unfortunately not possible.

[burnt terrace]

geez💀💀

[open mulch]

Is it true that update 2.9 will add 90fps to many devices?

[burnt terrace]

only devices that supports 90hz.

[open mulch]

And 60 fps will be added to powerful devices

Will 60 fps be added to devices that had 45 fps?

[burnt terrace]

nah bro

[grand star]

What is whitelisted this two emails, I don't really get it

[untold solstice]

whats the best way for me to get access to an old account of mine

it's been like 3ish years and I'm struggling with getting an access code to my emails and also don't know which email of mine i couldve possibly used

[storm flume]

Please contact the customer service for further assistance, @untold solstice. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

What was the Total UC Purchased before you made your purchases today?

[native anvil]

Please refer to this message: #questions message.

[buoyant gazelle]

0

[native anvil]

Are these the UC offers you purchased?

• 8100 UC
• 8100 UC
• 6000 UC + 2100 UC
• 60 UC.

[buoyant gazelle]

Yess

[native anvil]

8100 UC
8100 UC
6000 UC + 2100 UC
60 UC

Total = 22260 UC

• Please note that only the base purchase value is counted, and the bonus UC (+ 2100 UC) is not counted towards the Purchase Gift event perks.

[buoyant gazelle]

Yes, that's right😢

[weak basin]

Question: can you remove this thread created in questions #1170405654507307048

[silver wyvern]

Why i don’t have 90fps in IOS

[wraith elk]

Scam

[wraith elk]

which iPhone you got?

iphone 13+ is 90 fps.

[cinder marsh]

what will be the 2.9 update size in Android and iOS respectively?

[marble vale]

q. when i do forget password and obtain code i dont get email for code

[grave pond]

I've done the mutant vanquisher achievement twice and still have yet to get credited the title and the actual achievement itself. I have won 2 games with the blade and the gauntlets seeing if they work but still haven't gotten the title...idk if you can look back in logs or sum I can't really take screenshots that quick

[hollow heath]

Where is the patch notes

[grave pond]

In game mail is where they are usually sent

[ornate totem]

Did you kill the last enemy with one of them?

[grave pond]

Yes

On both attempts

I did it with the blade and to make sure the gauntlets too

[bleak anvil]

They'll announce this information in #news. Keep an eye out for that.

[bleak anvil]

They will publish it soon. Maybe here later on or when they will announce in #news.

[bleak anvil]

Hey, you may follow this: #questions message

[rain mortar]

o noooo metro royale removed

[odd ice]

The current chapter of Metro Royale was concluded on 2023/11/6 at 00:00 (UTC+0), A new chapter of Metro Royale will be available in version 2.9. Please keep an eye out on #news for more information.

[marble vale]

still doesnt work

[bleak anvil]

• If the problem persists, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[jolly night]

new update release ?

[cyan citrus]

Please refer to the pinned messages of this channel for more information on the update schedule, @jolly night.

[open mulch]

Will they add 60fps to Poco M5s in update 2.9?

[sour kelp]

Hello, I have a question: how to become a content creator and get the title of Influencer?

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for more information on how to apply for PUBG MOBILE content creation program, @sour kelp.

[cyan citrus]

We unfortunately do not have information in this regard.

[open mulch]

Where can I write to add 60fps on Poco M5s? The processor is powerful

[cyan citrus]

You may provide your feedback through the in-game customer service, @open mulch.

[open mulch]

It's not very convenient to contact support in the game. Can I contact you on discord somewhere?

[cyan citrus]

You may utilize the #996458713126797405 channel in compliance with the channel's guidelines, @open mulch. Regarding the in-game customer service, there is a seperate option you can use for feedback after tapping on Contact Us option.

[open mulch]

But if I write, is there a chance that they will add 60fps to Poco M5s? Will he pull them?

[cyan citrus]

I cannot confirm it, but yes, it is possible if the device does support the Extreme frame rate option, @open mulch.

[open mulch]

In the graphics settings in the game, ultra frame rates are available, but the processor is powerful and should reach 60fps

[cyan citrus]

Please refer to my previous messages, @open mulch.

[open mulch]

OK, thank you

[cyan citrus]

You're welcome, @open mulch!

[arctic helm]

Hello

[jade raven]

@arctic helm needs help with WoW creation. @cyan citrus please help them

[arctic helm]

.

#questions

@jade raven ??

[odd ice]

State your issue here @arctic helm when moderator is available he’ll assist you

[jade raven]

please wait, Mod will help you soon

[arctic helm]

How to create a wow map

[jade raven]

@odd icehere, hes new to discord

[arctic helm]

@native anvil

#questions

@jade raven ???

[jade raven]

@arctic helmI'm not moderator brother, I was just trying to help you.
@cyan citrus @light trout please help them

with wow mode*

[odd ice]

@arctic helm You will receive your WOW Creator Application results within 30 business days of applying, please wait patiently.

[hollow heath]

Where is the patch notes link I don’t see it

[pulsar grail]

Not available for your region yet

[meager pumice]

When update or patch notes?@cyan citrus

[fringe sierra]

Who can promote me as a moderator? @cyan citrus

[arctic helm]

@junior ledge

@wide void

[wide void]

yes?

[arctic helm]

Brother how to create a wow map

[golden meteor]

Anyone get update or not?

[night cloak]

I bought Prime Plus, and you know how we get a gold label next our names when displaying RP when match starts on the plane. Why am I not getting that gold label.

[meager pumice]

Is it out?

[golden meteor]

Yeah is started about 10 hours ago

[meager pumice]

Proof?

[golden meteor]

For Me PUBG MOBILE VN 2.9.0 IS OUT BUT GLOBAL NO

[meager pumice]

Oh

Idc really about VN man

Haha

I am not living there

[golden meteor]

😂😂

[meager pumice]

With prime plus u cant get that only uc

[night cloak]

What do I get it from?

[meager pumice]

@night cloak spins creates

[night cloak]

Where is RP primemplus

[meager pumice]

U said u buy it

[night cloak]

Yes but there is a gold label which says rp prime plus

When on the plane

[odd ice]

That’s not available now. @night cloak

It was released for a limited time long back 😅

[night cloak]

Ohh

Okay okay

[wild raptor]

Can you tell the release date of Pagani Car Collaboration?

Plz I am waiting for it since 2 months

[meager pumice]

@odd ice when update Will come and are they some patch notes out?

[meager pumice]

Thanks for anwser

[cyan citrus]

We unfortunately do not have information regarding such an upcoming collaboration. Please keep eye out on #news for future game announcements.

[cyan citrus]

Are you referring to Advanced Special RP Rank Card?

[jade raven]

@obtuse sapphire come here

[cyan citrus]

The update is not available for everyone at the moment, @meager pumice and @golden meteor. Please refer to the pinned messages of this channel for further information about update schedule: #questions message. The time displayed there is according to your own time zone. The patch notes will be published soon. Please keep an eye out on ⁠#news.

[cyan citrus]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[cyan citrus]

Please refer to the roles section of the #735483472432594994 for more information.

[arctic helm]

I need verification code

[cyan citrus]

The patch notes for version 2.9 will be published soon. Please keep an eye out on #news and PUBG MOBILE website: https://www.pubgmobile.com/en-US/news.shtml.

[meager pumice]

When Will be midasbuy work again?@cyan citrus

[cyan citrus]

About Invitation Codes:

1: Players with high creative potential will sometimes be sent official invitation codes. Please follow the official channels for more information on Creator recruitment.

2: Creators with outstanding creations will also sometimes be sent official invitation codes. You can ask creators that you know with spare invitation codes to send you an invite.

This is all the information we can provide you with regarding this.

[cyan citrus]

The website is working normally for me. What is the issue you are facing?

[obtuse sapphire]

How to be creator?

[meager pumice]

I cant choose region

[cyan citrus]

Are you referring World of Wonder creator access?

[odd ice]

Can be be more clear ?

[exotic phoenix]

@obtuse sapphire ask here mods will help

[arctic helm]

Now how to contact a creator 😂

[obtuse sapphire]

Yes

[cyan citrus]

It is working normally for me. For further assistance with Midasbuy, you may send them an email at [e-mail].

[cyan citrus]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[obtuse sapphire]

ok thanks

[arctic helm]

Do you have any invitation code ??

[meager pumice]

It works now

[cyan citrus]

Please refer to my previous response again. This is all the information we can provide you regarding the invitation codes and we cannot help you with this any further. We recommend that you apply for creator access and wait patiently. If your application is approved, you should receive a response within 30 days. If you still require further assistance with this, please reach out to the customer service through inside the game.

[cyan citrus]

You're welcome!

[fringe sierra]

Bro there's not a information about who gave u role

[cyan citrus]

Tencent is responsible for appointing moderators in this server, @fringe sierra.

[fringe sierra]

Do u know then how i become e.g tests experience

[cyan citrus]

As mentioned previously, the information regarding this is available in the roles section of the #735483472432594994, @fringe sierra.

[fringe sierra]

Bro there mention if Tencent think

[cyan citrus]

That is all the information we can provide you regarding this, @fringe sierra.

[fringe sierra]

My mean did Tencent launch application for moderation test

If i chat well amd then i become mod?

[cyan citrus]

As I have mentioned previously, all the information regarding this is available in the roles section of the #735483472432594994, @fringe sierra. My answer will remain the same for your question, so please avoid reputedly asking about the same matter after you have received a response.

[gentle heart]

HI EVERYONE I NEED HELP

[hearty temple]

When is the Growing Pack event coming out?

[odd ice]

You can state your problem here, when a mod is available he’ll assist you.

[tame patio]

How can i get my hacked acc back

[odd ice]

You’ll need to contact ingame customer support

[jade holly]

Tasarım kodu veren var mı

[odd ice]

you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[odd ice]

You’ll need to send your question in English

[odd ice]

Support is only available in English please state your issue in English

[hollow heath]

One of the best garbage update ever. No mention of fps and render fix in patch notes.

[rugged coral]

Well, and if I want to communicate with you because of a problem, how can I communicate with you?

[jade holly]

Kodu veren var mı

[odd ice]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[odd ice]

You can send your issue here

[odd ice]

You can send in #996458713126797405 or #996546243859853424

[night cloak]

Hab this problem

In my second phone

@odd ice

[rugged coral]

Well, I have a problem with the gyroscope, I'm proud, and the trims are late too, the touch is heavy and there's no smoothness in playing. I have 48 ping, the gerrow and the camera is on top. My device supports 60 frames.

[odd ice]

Go to settings > apps >select pubg and give storage permission

[rugged coral]

I made a routine repair twice and deleted the game and downloaded it from the beginning and new, and the problem was solved and after a normal day like before.

[odd ice]

You can send it in #996546243859853424

[night cloak]

Wait lemme do it

[odd ice]

Yea …

[tidal breach]

Hi

[nocturne sage]

give me the account recovery form

[odd ice]

you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[odd ice]

If you got an issue, State it here moderators will assist you

[warm spire]

is new update out ?

[night merlin]

I have a problem with my account. When I try to connect with Facebook, I get the same message, but that number is not my phone number

[odd ice]

#news message

[odd ice]

You’ll need to contact ingame customer service

you may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[cerulean ether]

Hello, can I find a user manager person who can answer various questions regarding getting the influencer title and the rules for players who have this title??

[odd ice]

Please refer to the information provided in #faq sub point 3.27.

[rugged coral]

No one answers me

[twin haven]

How many months would it take to recover account?

Or days

[native anvil]

After submitting the claim, the review will be completed within 7 working days.

[twin haven]

It’s been more than 7 days. I think I am not getting my account back

[weak basin]

Yo can i report bugs in wow maps?

[weak basin]

To many reports please wait

The fact that now is new update and a ton of reports you gonna wait a lot

[halcyon drift]

I have this problem its stuck since long time

[prime salmon]

@odd ice

Why mine is still sending

@odd ice look

[native anvil]

If you have already applied and are eligible, you may be on the waiting list. The system will check applications and approve them when it needs more investigators for Eagle System.

[twin haven]

https://tenor.com/view/happy-thanksgiving-be-patient-me-gif-12922673

[weak basin]

Damn pubg has eagle eye

[twin haven]

Soon adding cobra fangs

[weak basin]

bruh is that a real thing

But using a wall hack the eagle eye wont do anything

[odd ice]

Wait for <@&481161015728406538>

[weak basin]

It always been like that xD

[prime salmon]

Ok

[twin haven]

Nope they didn’t care before. They would shoot in the air and randomly

[prime salmon]

@odd ice i see my mate in minimap.but hes symbol is not showing

[weak basin]

I mean other games :v

[native anvil]

This player is your teammate 2. Please try to perform a routine repair of the game from the login menu. If it happens again, you can create a post about the bug in #996546243859853424 following the channel's pinned instructions.

[odd ice]

It must be a bug you can report it in #996546243859853424

[static sleet]

Refrain from sending such attachments in the server, @weak basin. Go through the #735483472432594994 before participating in the server.

How can we help you, @twin haven? Be reminded that this is not a channel for discussions.

[weak basin]

Hes a hacker i reported him he didnt get banned

i have 3 more who play live

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @weak basin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[static sleet]

Use the provided link to file a report if the in-game reporting didn't suffice, @weak basin.

[twin haven]

I just wanted to know why my account recovery is taking long. Is there anything I can do?

[twin haven]

.

[weak basin]

You cant find the uid from these players because the random characters make it imposible but ill try that even if i dont know how to use reddit

[static sleet]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request, @twin haven.

[static sleet]

I can try to extract the UID for you.

[weak basin]

of these hackers?

[static sleet]

Yes.

[weak basin]

Ill send photo of their username to you in private or here wherever you want But i think it’s impossible

[analog sun]

Hello @static sleet can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog sun. Remember to read through #faq before asking questions in the support channels.

[misty gale]

Hello, I want to know the company’s support email

[shadow hearth]

As you added dismegle discord bot ?

[misty gale]

??

[native anvil]

The email for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[misty gale]

Thanks for your help 🫶

[native anvil]

You're welcome!

[native anvil]

Hello! How may we help you?

[shadow hearth]

They explained to me that such a bot is only for affiliates Server

Sorry my English is very bed

[weak basin]

googletranslate

[wicked crypt]

Hello, I need help. I can't log into my account. It says "Login failed, please try again later"

[quiet plume]

Can Someone Tell me When I Unlink Mu Fb/twitter And Even Phone Number It’s Show this match But I Meet all requirements Of changing Links But Not working please help

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @wicked crypt.

[wicked crypt]

How do I contact customer service?

[weak basin]

subpoint 5.4 in #faq

[storm flume]

Please contact the customer service for further assistance, @quiet plume. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

Try using the most used device for pubg for that account.

[quiet plume]

Right Now This is The Most Use Device bcz This Id Was Off Since 3-4 Months

[odd ice]

As per the error it says to switch back to most used device. So if there isn’t any other device try contacting in-game customer service

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[quiet plume]

Customer Service Will Not help I Wait for few Days Then I’ll Try again

[echo night]

OK

[steel belfry]

If I buy monthly subscription will I get uc rebate

[subtle rain]

what this

My account was stolen

[ornate thistle]

No, the UC purchases should be made through in-game shop or through https://pubgmobile.com/pay to be able to claim the perks of Purchase Gifts event.

[timber nimbus]

First of all, hello dear Pubg lovers, can you please help me with the problem of "login to this account with the Vietnamese version", which has been an ordeal I have been having for years.

@static sleet

@ornate thistle

[storm flume]

Please contact the customer service for further assistance, @timber nimbus. Refer to subpoint 5.4 in #faq for further information.

[strong bramble]

Why there's no fpp match
It was ok in old seasons

[restive crow]

Hi, I’ve got my Facebook linked to account but I’ve forgotten my password for my Facebook account and unable to reset it however I’m still able to login using my email address and phone number. Is there any way I can unlink my Facebook from my account?

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[native anvil]

If you want to unlink a social media account, please ensure that you meet the following requirements:

• You currently have two social media accounts linked to this game account.
• Your current login method has been linked for at least 30 days.
• The current device has logged in to the game from this region on at least 15 of the last 30 days.

[restive crow]

Thanks Yasser!

[native anvil]

You're welcome!

[native anvil]

Hi , I had an account with my Facebook but then my Facebook account got banned , now.i can't log in , how can I fix this ?

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help, @limber cairn.

[limber cairn]

They said it's permanent and that it's irreversible is there anything I can do ?

[native anvil]

Please contact the in-game customer service for assistance with this issue. Refer to subpoint 5.4 in #faq for further information.

[limber cairn]

Ok thank you also can you tell me why do I get timed out everytime I close the chat 😂

Maybe there's an issue or smth?

[native anvil]

There is no problem, just avoid using words that refer to account suspension, such as banned.

[mild gate]

I got scam please help

[storm flume]

Please contact the customer service for further assistance, @mild gate. Refer to subpoint 5.4 in #faq for further information.

[meager pumice]

What is @native anvil best emulator for pubgm

[native anvil]

There are different types of emulators available, but the only recommended emulator is GameLoop.

[meager pumice]

Thats my question thanks for help

[native anvil]

You're welcome!

[meager pumice]

🙂

[proud apex]

good evening @lime juniper I wish to remove my 3rd link which is an email that has been attached to my PUBG mobile account, however, when I do go over to the claim file, I am putting in everything correctly except for when did I last purchased the UC, the range is from 30 to 180 days, I believe that is the only reason due to which I am unable to unlink it, I roughly remember the amount I purchased, but obviously I have no idea about the exact date. I wish to remove the email as the 3rd link because with it there I am unable to add my country's mobile number to change my region to where I am currently. I do not remember the email anymore neither the password of it, I can provide every other proof that I own the ID, I have my G-mail and Twitter linked to it. I want to purchase UC but with the 3rd link getting in the way I am not able to put my phone number in short unable to change the region to my home country. Kindly tell me what should I do? Should I give you the ID for it to be processed? Please help with this.

just got contacted by someone for a scam regarding the question I did put in here thank you for this

[storm flume]

Please contact the customer service for further assistance, @proud apex. Refer to subpoint 5.4 in #faq for further information.

[steep lark]

Is there a known issue with the game not recognizing permissions? I have taken multiple steps, sent a few emails to support regarding the issue, and looked online, even making a Reddit post to no avail. It keeps asking for storage permission and for me to restart, but my device only has a "Files and Media" permission, which I did grant, and restarted both the game and my device, and still cannot play the game. Nothing is working and support still has not responded to my initial email or my follow up so I am wondering if others also struggle with this.

[dull spruce]

is the new update out? update 2.9. eastern standard time

[static stag]

Hello @shadow hearth, what help are you needing regarding Dismegle bot? Kindly elaborate more on this.

[dull spruce]

why is the storage size different on android and ios,

update size i meant

[pulsar grail]

Different devices, different systems, different ways the device’s are made to fit their requirements

Is that somewhat understandable

[dull spruce]

but still, why is ios 2.35 GB?

soon the game is gonna be 100 GBs 😂

[pulsar grail]

I’m not sure but that is everything needed for apple, it won’t need a patch when you open game first time

[dull spruce]

okey

[pulsar grail]

Where as for android it’s 800mb and in game there might be a 1.5GB requirement download

If you get what I mean

[dull spruce]

ya

thxs

[pulsar grail]

No problem

[dreamy bluff]

Refer to the pin message to check when you get the update

[dull spruce]

okey

what are some good websites for i can download pubg mobile on PC?

[solar wave]

Hello, I have a question: When will update 2.9 be released on the iPhone?

[weak basin]

what doesn’t everybody get it same time?

[stray echo]

Hi, dear Team
I am pubg mobile content creator from Australia. I want to join pubg mobile next star program. Plz, help me to join.
Thank you 😊

[odd ice]

Please refer to the information provided in #faq sub point 3.27.

[odd ice]

Check #news message

[odd ice]

There are different types of emulators available, but the only recommended emulator is GameLoop

[odd ice]

You can state your issue with a video recording in #996546243859853424

[ebon otter]

When will uptade 2.9 come to android?

[night cloak]

Is it possible to unlink email/phone number?

[odd ice]

You can check pinned message of this channel

[odd ice]

You’ll need to contact in-game customer service.

[dull spruce]

thxs

[white ginkgo]

Is this still usable?

[prime salmon]

@odd ice look at it

[odd ice]

You can report it in #996546243859853424

[odd ice]

Wait for premium Crate to be available

[rough pivot]

Tons of people got the update

Why i still didint get

[prime salmon]

What is wrong with my id.every bug hunts me

[odd ice]

New update is out right so there might be some problems

[rough pivot]

Hello

Can I update PUBG from apk pure

[versed stag]

Why you don't give pubg partner title

[odd ice]

Please refer to the information provided in #faq sub point 3.27.

[tender moss]

Why they don't add p40 pro 🥺

[stark kayak]

Hello, I've had the Xiaomi Mi 11T Pro (Snapdragon 888 and 120Hz) for over a year now and I've been waiting for the 90fps since then but I only see the "Extreme" option. I don't know whether that problem is with my phone or pubg, thanks.

[odd ice]

#questions message

[midnight summit]

Hello all
Can someone explain to me what it means
UID

Can I send them the shipping dates without screenshots? Because there are no purchase invoices in Palestine

—————

Dear player,

Thank you for contacting us regarding this account issue.

No worries, we are here to help you out. If you have used the [Account Recovery] tool before, please provide us with the following information:

1. The game UID filled in during the claim.
2. The email address filled in during the claim.
3. Screenshots of purchase orders within the game in the past 6 months (it would be better to provide as many screenshots of previous purchase records as possible).

In order to better assist you, please carefully verify the relevant information and provide us with the accurate one. Once we receive the requested information, we will do our best to address your concern.

Thank you for your love and support of PUBG MOBILE. If you still have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
PUBG MOBILE Customer Service Team

[rough pivot]

Can someone help.me?

Is safe to update pubg from apk pure?

No moderator here

[vestal bronze]

Please enable storage perm

It's alrdy enable

[regal drift]

@polar marsh Helo I want to Know that My acc got scammed tomorrow someone activated two factor verification but I Recently Recovered my acc from claim but i cant recover Is there any other way that i can get my acc back Plz🥹

[grand star]

This email still work ?

[e-mail]

[odd ice]

The email for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[pulsar grail]

Please wait for the official update release

Which will be available on Google play store soon enough

[meager pumice]

Where garages can be found?@pulsar grail

[pulsar grail]

In the new update?

[meager pumice]

Yes

[pulsar grail]

Please refer to this video for all information you may need about it

https://youtu.be/q-l9DTiQ9e0?si=VGTlw2KvlfKH0LG_

[grand star]

Thanks

[meager pumice]

@pulsar grail i need be 1st there to use it right?

[pulsar grail]

Not sure yet, but I don’t think so

[meager pumice]

I come there now and it doesnt give me option use on it

[meager pumice]

Yes u need be 1st to use it@pulsar grail

[pulsar grail]

Ahh alright thanks for confirmation

[meager pumice]

No problem

Can be used only ones per game

[tired fractal]

how can i invite my friend to create a map with me

like this

[oblique shard]

When is the update coming out for ios devices??

[whole bloom]

Is the update out in Asia play store?

[ornate thistle]

You can invite your friends to create maps together if both of you have WOW Creator access. To start creating maps together, simply invite your friend into a team, find the WOW tab from maps, tap the Creations button and choose the map draft you wish to edit with your friend.

[odd ice]

@oblique shard @whole bloom #questions message

[oblique shard]

Thanks

[odd ice]

Welcome

[sleek relic]

Is the new update laggy like previous update or better in ios

[odd ice]

You can ask in #pubg-mobile

[sleek relic]

It's flooded 😳

[bright reef]

Is it better to download pubg from galaxy store instead of playstore for samsung phones?

whats the difference anyway?

[forest bear]

is the new update is avail in gameloop

[dire current]

The super arena does not start. I am waiting for more than 10 minutes but it does not enter. What is the problem? The primary language is Arabic and the secondary language is empty.

[boreal osprey]

If someone’s account sharing what’s the penalty for that if they got reported ?

[grand star]

Last option for hacked account ? If they linked Email and phone it will remove them ?

[odd ice]

There might be less players available in that server at that time

[queen urchin]

Why PUBG removed rain and thunder without mentioning it ?

[weak basin]

why not

[tame patio]

My acc got hacked pls help

[weak basin]

Please contact the costumer service

check subpoint 5.4 in #faq

[queen urchin]

Because old players want it what u understand

[lyric ether]

Does popularity buy and sell violate the terms and services of pubgm?

[fading locust]

If i purchase UC through 30 days subscription, does it count in Purchase Rewards?

[rancid mountain]

Hi, when do we NA get the 2.9 update?

[gusty jacinth]

check #news

[native anvil]

Yes, selling popularity for real money or UC is a violation of PUBG MOBILE's terms of service. You can only exchange popularity for other popularity, not for money or UC.

[native anvil]

No, the UC purchases should be made through in-game shop or through https://pubgmobile.com/pay to be able to claim the perks of Purchase Gifts event.

[lyric ether]

Can I report popularity selling groups and pages as cheating?

[shy bear]

I need help recovering my account. I have been hacked but to wait 7 more days before setting up 2FA. Can't reset password, because I get the "Too frequently" warning. Afraid the hacker will set up his own 2FA and lock me out. I've submitted a recovery request but says it takes up to 7 days. Please someone help.

[native anvil]

For the update schedule, please refer to this message: #questions message

[native anvil]

Regarding the message "Too frequently," you may try again at another time or after 24 hours. To recover your account, please contact customer service in-game so they can assist you with this issue. Refer to subpoint 5.4 in #faq for further information.

[shy bear]

I've already waited 24 hours, still nothing. I've contacted them through in game customer service 3 times, they keep saying things like "please don't share your password with anyone" or "look after your account", the messages look like generically automated responses. Zero help/investigation/action offered by them.
Edit: thanks for your help Yasser

[native anvil]

Yes, you can report content that sells accounts, UC, or popularity because it violates PUBG MOBILE's terms of service.

For more details, please refer to this link: https://pubgmobile.live/0a55b1.

[native anvil]

You can try contacting them again and providing more details about your issue, or wait until your recovery request is reviewed by customer service.

You're welcome!

[near marten]

So my game refuses to update, I’ve deleted the app and reinstalled and it keeps prompting me to update even though I can’t update

[shy bear]

I appreciate your speedy responses, but this doesn't really help... Thanks anyway.

[odd ice]

You’ll need to wait till update is available to you. And your getting this issue because the player your trying to invite has already updated the game.

[near marten]

Great. Thanks.

[odd ice]

Your welcome

[storm flume]

Please do not use languages other than English, @trim nimbus. You may refer to our regional communities for other languages.

[trim nimbus]

@native anvil can i get help?

[native anvil]

Hello, @trim nimbus! How may we help you?

[night cloak]

@untold tree

How can i get the reporter role ?

[untold tree]

#cheating-news message

[night cloak]

@untold tree Bro can u come my dm ?

[untold tree]

Ok

[wicked crypt]

Hello, I have trouble connecting to the game servers. I'm from Venezuela, and I got the error message "error:restricted area" while trying to play with my WiFi connection. However, I'm able to play just fine with my mobile data. What could be causing this issue?

[stark plank]

@native anvil I couldn't see any improvement notes regarding graphics among the PUBG Mobile update notes.

[sullen lion]

The amazing rebate event will continue to count what i spend or reset to 0 once i update to 2.9 version ? @native anvil

Example. Ive spent 2000uc and will it continue to calculate from 2000uc or reset to 0 uc once i update to version 2.9?

[native anvil]

The Amazing Rebate event ends on 14-11-2023 (UTC+0), so it should not be affected by updates. I will try to get confirmation about this for you, and I will reply in a new message when I am sure about it.

[sullen lion]

Okay. Waiting.

[native anvil]

Please share a screenshot of the issue you are facing.

[next bluff]

If i buy a pack from Growth Pack event, does this UC also counts in Purchase Gift event? Like that i can get UC from Purchase Gift event as well for free.. please let me know..

[ornate thistle]

No, the UC bought through Growth Packs do not count towards Purchase Gifts progress.

[native anvil]

We can confirm that the event will not be affected by the update.

[queen maple]

Hi, own you emo will be available on next rp plus ?

[sullen lion]

Okay thank you!!

[dire current]

Should I change the server? If yes, what is the server on which a lot of people play?

[limber wasp]

Need code for create world pls

Why is Full Member

[unique lava]

Any one help

how to remove safe mod Pubg Mobile

Any solution how to remove safe mod Pubg Mobile

Any solution how to remove safe mod Pubg Mobile

[weak basin]

please dont spam wait for mods to reply

[ornate thistle]

You will receive your WOW Creator Application results within 30 business days of applying, please wait patiently.

World of Wonder Discord server has reached the maximum number of members therefore new members are unable to join. You may try to join the server again at a later time.

[ornate thistle]

Please tap the "Go Remove" button and follow the instructions on the screen to remove Safe Mode.

[limber wasp]

Bro I have waiting in 4 months

[unique lava]

@ornate thistle i have not trusted device

[native anvil]

You're welcome!

[normal shuttle]

@everyone free palestine for ever

[fallen glade]

how can i get the 1093011835168501892 role,

?*

[gusty jacinth]

@fallen glade can you explain?

[fallen glade]

this role

[dire current]

If I buy a gift from this package, will it count towards purchasing the gift?

[gusty jacinth]

@fallen glade go to channel and roles then tap GraticMod you’ll after that get

[fallen glade]

So what am i receiving from this?

[gusty jacinth]

Yes

[fallen glade]

Like what can i do with this role?

[fallen glade]

@umbral meteor Could you help me with this?

[umbral meteor]

there #1092935625373651074

[meager pumice]

Link for gameloop?@gusty jacinth

[gusty jacinth]

You can search in google @meager pumice

@fallen glade #1092935625373651074

[meager pumice]

So u dont have it?@gusty jacinth

[gusty jacinth]

I don’t have

[meager pumice]

Oh i was thinking u mod

My bad u same role as me

[gusty jacinth]

No I’m not, Haha its ok @meager pumice

[meager pumice]

All good srry its late Here so i am bit sleepy

[lofty socket]

when is the ios update

[native anvil]

• https://www.gameloop.com/

[meager pumice]

My Brother Yasser he Always helps me

[native anvil]

For the update schedule, please refer to this message: #questions message

[lofty socket]

@native anvil thanks

[native anvil]

You're welcome!

[fallen glade]

thxs

[gusty jacinth]

Welcome

[scarlet spindle]

How to recover account?

[storm flume]

Please contact the customer service for further assistance, @scarlet spindle. Refer to subpoint 5.4 in #faq for further information.

[cerulean girder]

Can i ask question about midasbuy here?

[night cloak]

I've been waiting for 14 days but no result

I just want my old account back

[grand star]

Which email pubg offer human answer not automated

[radiant flame]

I want to speak with support

[radiant flame]

I want 500 UC please

My iD:5741254279

[wraith elk]

When will the update come out? It still hasn't came out for me.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

It’s not recommended as your ping will be high. You can try connecting in the evenings as many play at that time.

[static stag]

@radiant flame, Please go through our https://discord.com/channels/393088095840370689/735483472432594994 and pinned messages on the channels before participating in the server.

Please be reminded that https://discord.com/channels/393088095840370689/481200416349224980 is only for PUBG MOBILE related questions.

[polar quail]

how to get update for ios

[valid spindle]

i cant update

[odd ice]

@polar quail @valid spindle there is some delay you’ll need to wait for the update to be available to you.

[valid spindle]

okay

thanks

[true wadi]

Is there any information about the date of update of the devices IOS ?

[lofty socket]

the update should've been out, idk why but theres a delay

[night cloak]

When we will get update on official apk

[quiet plume]

When Will update release on App Store ?

[odd ice]

There is some delay, you’ll need to wait for some time @quiet plume @night cloak @true wadi

[polar quail]

for how long?

[quiet plume]

How long?

[sturdy hornet]

when will the update arrive to ios ?

@lime juniper

@light trout

[halcyon shoal]

Does anyone else have a problem accessing the account on Twitter?

[potent mountain]

Hi.i still didn’t got the update in ios

What should indo

[open mulch]

I submitted a proposal to #996458713126797405 , but no one checks it. help me please

[potent mountain]

When is the update coming in ios?

[quiet plume]

When I Trying to Change My Password Setting up new password it’s show Incorrect Password any Solution

[cyan nacelle]

When the update will be out on iphone 8 plus?

[red onyx]

Update iOS dead

@lime juniper hey, Is there a problem updating on iOS? it is still not available

[sinful ginkgo]

Why is 60 fps enables on realme 6(Helio G90T) and not in Tecno pova 4(Helio G90)?

Please add a small patch to add 60 fps on supported devices like Tecno pova 4 and pova 5 etc please fix this issue😭😭😭

[quiet plume]

@lime juniper IOS update On Next Year 9Nov ?

[red onyx]

the person who had to press the button to activate the update is asleep 😂

[odd ice]

Please try to put a password without any spaces and special characters and put password that contain both upper and lower case letters with or without a combination of numbers, @quiet plume

[warm spire]

does anyone have any new regarding the delay on ios ?

[quiet plume]

Ok trying

[worthy sinew]

Could you please update the APK link in the announcement as it is currently downloading the previous version?

[lyric coral]

When will Pagani come in Pubg? I thought they launch it today🤔

[hollow egret]

Who is responsible here guys? There is a person who I think is Turkish. My game account was hacked and I want to contact a company. Of course, from within the game, only the bot responds. And whoever asks me if I changed the password, reply to me. I am sure that he did not enter the game through any of my accounts, the link to which is a link to Gmail only, and the secondary link is the phone number and email. I connect it to Twitter or Facebook, Gmail, but my mobile phone is in my account, and the second connection, I changed the email and phone number, and it still enters my account. Unless I do the secondary verification, sometimes the message does not reach my phone. I want to know how to get into the game. He stole my UC and popularity and deleted my friends. Please solve it.

[flat canopy]

Why can’t I login with my twitter account to the game

[odd ice]

Do you have access to all the login method ?

[odd ice]

There is no official announcement yet. You can keep an eye in #news

[hollow egret]

Yes, yes, he cannot now because I did the second verification, but as soon as I stop the verification, the hacker enters the game

[zenith shard]

@lime juniper hey, sorry for bothering you, may I send you a PM, I have question about the Discord management. Let me know if you have time. Thx and have a great day 🤗

[odd ice]

If you access to all login methods you can turn on secondary verification of all login methods. And logout of all devices.

You can also logout of all devices of game.

You may find that option in bottom-left of your in-game Basic settings. When you tap Log out, you should see an option of ''Logout of all devices''. Tap on that and logout the account.

[hollow egret]

There are three links in my Gmail account, and the secondary link is an email and the phone number in the Gmail. I am sure that he did not go through it. If that were the case, my phone data would have been deleted. If he did not know, there will be a login notification through the Gmail. As for the email and phone number, I changed the phone number and email and he was able to log in.

[odd ice]

I recommend you can to change password of all login methods and turn on 2 factor verification and logout of all devices.

[hollow egret]

I did that, but what I am sure of is that it did not enter through one of my connection components. I think it came through a loophole.

[odd ice]

Oh then you can contact in-game customer service

[hollow egret]

Thank you very much. Anyway, you took the time😘

[odd ice]

Welcome 🤗

[hollow egret]

The problem is within the game that only the bot responds😅

[split badger]

Today

[peak grove]

update isn’t showing up to me and my friend

it was supposed to come out 6 hours ago

[stark berry]

hi I

[lean bobcat]

I wait support answer more than 12 days.

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[junior birch]

Hello! How may I help you?

[olive isle]

@lime juniper why the website version is not available yet it should be released 8h ago when i click on the download button it's downloading 2.8

[night cloak]

@olive isle restart your device

Its available

[terse wharf]

Hello dears i have been playing pubg for 5 years my account was hacked i appiled for 2 claims yet i keep getting refused how can i get my account back I have access to all my social network yet the hacker only kept 2 verification code so i cant login to the game

[olive isle]

https://pubgmobile.live/apk i am downloading from the web not from playstore

[lime juniper]

Sorry. Forgot to update the link. Will do it right away.

[olive isle]

Okay thank you 🫶🏻

[lime juniper]

Done. Can you check now?

[terse wharf]

Any help with my issues 😭

[olive isle]

Yea it's working thank you

[terse wharf]

@lime juniper

[lime juniper]

Full APK (1 447 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.9.0_uawebsite_2771E673.apk

Erangel Small APK (745 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.9.0_uawebsite_livik01_FB458536.apk

https://pubgmobile.live/apk

[terse wharf]

No one here answers not even on service amazing

[storm flume]

Please contact the customer service for further assistance, @terse wharf. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

What is the issue you are facing?

[odd ice]

If your android user you can download from official page to

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Are you still facing the same issue?

[terse wharf]

No use 2 claims were refused for no proper reason 😒

[cyan citrus]

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community, @terse wharf.

[terse wharf]

Ok thx

Can i have legal department email 🤔

[cyan citrus]

The email for the customer service is [e-mail]. However, the only recommended way to contact them is through inside the game, @terse wharf.

[terse wharf]

Ok ty

[cyan citrus]

You're welcome!

[cyan citrus]

It is updated now.

[cyan citrus]

Hello! Are you still not able to update the game?

[cyan citrus]

The update should be available to everyone by now. If you are still not able to update the game, please try to restart your device.

[blazing saddle]

Is 90fps support added for One Plus 10R in this update?

[cyan citrus]

In version 2.9, the 90 FPS support has been added for these devices: Huawei Mate 60 Pro and Huawei Mate 60.

[terse wharf]

Why not p60 pro

[night cloak]

I got ignored :/

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

How may we help you?

[night cloak]

This

I've been waiting for 15 days but no result

[quiet plume]

How to change Glide button Position? It’s Interrupting The aim

[cyan citrus]

Have you tried to check your email for a response from the customer service?

[night cloak]

Yes

[cyan citrus]

Can you share a screenshot of the option you are referring to?

[terse wharf]

Filled it thx coz huawei p60 pro has 8gen1 and 120 hz 🌹

[night cloak]

I checked my email but there's nothing

[cyan citrus]

Please record a video from in-game of your ticket you submitted to the customer service and your conversation with them and share the video recording here, @night cloak.

[night cloak]

Ok

[cyan citrus]

You're welcome!

[night cloak]

Idk how to find my in game ticket

[cyan citrus]

Did you submit the request through the Account Recovery tool, @night cloak?

[night cloak]

Nope :/

[peak grove]

all good already th though

[night cloak]

How do I find the Account Recovery Tool?

[cyan citrus]

You can follow the guide in this video recording, @night cloak: https://youtu.be/MCMlEViEtNI?si=YD5xzlZ1Cta_aI6D. Please check if you are able to submit another request and submit the request with all the required and accurate information. If you are not able to submit a request, please let us know.

[cyan citrus]

Glad to hear that!

[quiet plume]

@cyan citrus

[night cloak]

Wait I did

I did submit through Account Recovery Tool

So what now?

Hello, the UC purchases I uploaded to my Pubg account have been deleted from my account, what is the reason?

[thorn condor]

@lime juniper When you announced this (first image), was your purpose to make fun of us? Why don't I see any devices from those that were voted but only 2 devices that were not even written?

[cyan citrus]

Please keep an eye out on your email. The results of your request will be sent there.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[peak grove]

@cyan citrus

idk if u remember but

my mic hasn’t worked since updating to iOS 7

They can’t hear me at all even though I have my mic on

I’ve tried everything

[cyan citrus]

Please refer to my previous response, @peak grove.

[night cloak]

Ok

[cyan citrus]

Replied to you in https://ptb.discord.com/channels/393088095840370689/1172128057428033576.

[night cloak]

I created many support requests but no one was interested.

I'm getting ready to file a complaint now.

[night cloak]

When it will be sent?

[odd ice]

You bought it with midas buy glitch ?

[night cloak]

Foxepin

[odd ice]

You get support for purchase from in game.

[night cloak]

No call back or response

[night cloak]

What is this

[lime juniper]

These devices have been added to our list and we will try our best to enable 90 FPS support for the top requests during version 2.9 or later.

[odd ice]

You’ll get support for only in game purchases for other platforms you’ll need to contact them

[cyan citrus]

Hello! Yes, it is possible. It will be patched soon and then you will be able to adjust the option however you please. Thank you for raising this!

[dark mural]

Help me please
I'm facing system error occured while login with Google account. How to solve this?

[pulsar grail]

Make sure that you are signed into play store on the play store app and you are having a stable internet connection

Restart your device and try again

[dark mural]

What is ikr?

@pulsar grail

[pulsar grail]

Sorry, typing error

[dark mural]

All are correct but I can't login

[quiet plume]

Please With This It’s Difficult to aim ❤️

[dark mural]

I didn't get on my poco x3 pro

[viral oak]

hello anyone got Riley as character? I wonder what his face looks like without his hat lol

[odd ice]

You can ask in #pubg-mobile

[cyan citrus]

Hello! This how the character looks like:

[viral oak]

thank u very much!

[cyan citrus]

You're most welcome, @viral oak!

[odd ice]

To Rich 🤑

[wicked crypt]

Hello, I have trouble connecting to the game servers. I'm from Venezuela, and I got the error message "error:restricted area" while trying to play with my WiFi connection. However, I'm able to play just fine with my mobile data. What could be causing this issue?

[viral oak]

do u have Lorenzos face by any chance lol

[cyan citrus]

Yes, @viral oak. This is how the character looks like:

[wicked crypt]

Infinix Hot 11 Play

[cyan citrus]

For how long you have been facing this issue, @wicked crypt?

[wicked crypt]

I stopped playing last year with my Poco X3, then my phone died. I tried to play again just a few days ago with this phone and I keep getting this error. Worth mentioning I've changed ISP, it's different from the one I had back then

[cyan citrus]

Then, it should be an issue on your end, most likely an issue with your internet connection or your internet service provider as you are only facing this issue on a certain network, @wicked crypt. Please try to change your DNS settings. Refer to the instructions available in #faq sub point 4.3. If the issue still persists, please contact the in-game customer service and your internet service provider for further assistance.

[odd ice]

Try resetting data settings or you can use DNS.

[viral oak]

'preciate it!

[wicked crypt]

Thanks for your help @cyan citrus, @odd ice. Setting up a DNS didn't help, guess I'm on my own in this one 🥲

[cyan citrus]

Hello! Are you still facing this issue?

[cyan citrus]

Please contact the in-game customer service and your internet service provider for further assistance.

[ionic junco]

@cyan citrus i am facing some problems with my 3rd email logins
i forgot the password but when um trying to rest the password it doesn't send me the OTP mail
it says completed but i don't receive any mails.

[cyan citrus]

Did you make sure to enter the correct email, @ionic junco? Are you able to receive the verification code when you use the Email Login instead of Password Login?

[ionic junco]

@cyan citrus that was the correct email
no i am not receiving any code on either of that .

[storm flume]

Please contact the customer service for further assistance, @ionic junco. Refer to subpoint 5.4 in #faq for further information.

[worn crystal]

Guys how come update not available yet for USA?

[odd ice]

If android user you can download form here #questions message

[worn crystal]

i am on apple

[wicked crypt]

Hello, I'm asking for help on behalf of my cousin since they don't speak English
They're currently unable to log into the game through Facebook on their iPhone 14 Pro Max, it shows an error message "Login failed, please try again later". I tried logging into their account and I have no problems on my phone, but they are unable to log in using Facebook. They can log through Apple ID and other networks to other accounts, but not their own account since it only has 1 login method (Facebook).

[errant bay]

What can i do to lower it lol

[odd ice]

If you find any solution let me know to

[cerulean girder]

Download only maps, dont download skins

[worn crystal]

Pubg mobile update available on ipad?

[cerulean girder]

Should be

[meager pumice]

Why i didnt recived reward classic coupon?

@odd ice

[tight gull]

How can move this

Any help me please

I can't move some this

[odd ice]

You’ll need to remove another block

[night cloak]

guys how can i solve this problem ?

[tight gull]

Can't trun ads

[odd ice]

#questions message

[meager pumice]

Oh i need click on it 2 times to get it?

[odd ice]

You’ll need to contact gameloop

[night cloak]

how ?

[odd ice]

Yea it should be completely visible to collect

[odd ice]

Wait for mods

[meager pumice]

Alright i Will try and see if that what u say Works i belive it works

[odd ice]

It’ll work 🙃

[meager pumice]

Nice then problem solved

Advanced mystery box gives better rewards right?@odd ice

[odd ice]

Sorry got no idea about it.

[meager pumice]

Alright,np

Myb someone other reply

[winged eagle]

i need WOW map activation code if anyone have please send me

[odd ice]

You can apply for World of Wonder creator access by tapping on Become a Creator option through inside the game. If you have already applied for the World of Wonder creator access, you can expect a response within 30 days if your application is approved.

[ornate thistle]

We only provide community support for mobile platform. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[ornate thistle]

There will be a patch released soon and then you will be able to adjust the button however you please.

[tight gull]

Ok thx

[wicked crypt]

Help please 🥲

[ornate thistle]

Does your cousin have the Facebook application downloaded?

[wicked crypt]

I asked them to attempt to login with the app installed and unistalled. I also instructed them to erase all Facebook data on the Safari browser and try again

Same problem 😦

I helped them to recover the account and link an email address to log in with that method, but the recovery ticket was rejected, now we don't know what to do

They used to play just fine a week ago, one morning they tried to play and the problem started

[ornate thistle]

Please instruct your cousin to perform a routine repair of the game from login menu and reset the device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

After that, restart the device and try to log in with the Facebook account again, @wicked crypt.

[wicked crypt]

Ok, thanks for your help. I'll let you know once it's done

[median timber]

Pls can anyone help me, right now though I’m not in India and I live in Middle East,the App Store only shows to download bgmi and not the official PUBG. Even after downloading , it shows error code restrict area. Because of this issue,I’m not able to play ping for like a week. Pls someone help me.

[shut current]

Greetings, any mods able to help? My account got banned for a day + clear of my rank.

What happened :
I was playing nusa and flew to science Center, Player A was shooting me and Player B rushed me and Player A shot Player B. Player A then proceed to not shoot me and had peace. We were looting some items, but did not proceed to fight any enemy. And I got banned immediately when I’m not even teaming with Player A? As far as I know teaming happens when players fight another enemy together, which in my case I did not.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut current.

[brave citrus]

🤨 5years in , better than every player

[indigo girder]

Hello, I am Salah from Syria. I live in Turkey. I have been playing PUBG for five years, but now my account has been hacked and the internal link has been completely changed, and I cannot recover my account. Can you provide me with assistance in recovering my account, and I have all the necessary invoices that help in our case and I? Ready to do anything you want and verify account ownership

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @indigo girder.

[weak basin]

try changing location of your app store account

[wicked crypt]

Sadly, it didn't work. I was in a call and I asked them to share their screen to make sure they did it correctly. The problem persists (even after the network and phone reset): They tap the "Log in with Facebook" button, the phone asks for permission, then the Facebook windows opens and they tap "Continue". Then they instantly get the error message :/

[weak basin]

https://youtu.be/xjyK7qpfiF4?si=z9ygD7ICWAcRsGlT

[steep lark]

I have taken a screen recording of the issue but now I can't even post a video in the #996546243859853424 channel when I try to make a new post.

[odd ice]

Whats the issue your facing when posting the video ?

[steep lark]

I make a new post, click the button that looks like an image file, since I'm assuming that's how I attach the video, and then nothing comes up. And I do have Discord updated so that isn't the issue.

[odd ice]

Or send a video here when mods free they’ll address it

@steep lark

[steep lark]

That's the button that I tried pressing, didn't do anything.

[odd ice]

Then send the video here

[steep lark]

Ok

[odd ice]

Did you try restarting the device ?

[odd ice]

<@&481161015728406538>

[weak basin]

Try maybe you have something turned off in settings

[wicked crypt]

What should they do?

[steep lark]

No, I checked and re-checked. I think it has something to do with a recent Android version splitting the general "Storage" permission into multiple smaller permissions. Installing via the APK has solved the issue, but no matter what I did I never got the Google Play Store version to work.