questions

[restive spindle]

?

😫

[cyan citrus]

Please add more details about the issue you are facing, @restive spindle.

[restive spindle]

Sir i have purchased today uc but uc can't deliver and payment detact

Can speek urd

?

[cyan citrus]

For some cases, there might be a delay before you have received the purchased UC, @restive spindle. If you do not receive the purchased UC within a reasonable time span, usually within 12-24 hours, please reach out to the in-game customer service for further assistance.

[hoary loom]

Hello I need some help. I can't login to pubg for some reason, it keeps kicking me out for some reason and saying network error? Am I hacked or something?

[cyan citrus]

Could you please share a video recording that can illustrate the issue you have encountered?

[hoary loom]

Ok give me a second

[cyan citrus]

If you received this notification, it means the purchased UC should have already been credited to your account. If you still believe that the UC was not delivered to your account, please contact the in-game customer service for further assistance.

[restive spindle]

How i contact ingame customer plz guide

[hoary loom]

Man if I'm hacked thats wraps

[cyan citrus]

You can contact the customer service using the Customer Service option located in your Account settings of the game.

[cyan citrus]

What is your country and the device you are using?

[restive spindle]

Sir hes not reply to my masg

[hoary loom]

Guyana in south America and my device is s22ultra

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number requests every day, @restive spindle. Please wait patiently in the meantime. The expected responses time is mentioned in your ticket when you submit it to the customer service.

[restive spindle]

I have purchased from midasby official

[cyan citrus]

Do you have Facebook application installed, @hoary loom?

Please wait patiently for a response from the customer service, @restive spindle.

[hoary loom]

Yes and I'm logged in with facebook

I've also completed the 2 step verification

@cyan citrus I just logged in. Thank you for your patience and assistance, I got scared there for a second 😭

[cyan citrus]

Ah. No worries, @hoary loom. Glad that your issue is resolved now!

[hoary loom]

Yeah looks like it was just slow server.

[mortal prism]

Where can I file a report to my hacked account?

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @mortal prism. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

Contact in game customer service

[native anvil]

Hello! You can ask other players in the #pubg-mobile chat for help with that, or you can also search the internet.

[nimble crow]

@lime juniper I have spent around 20000 UC on the ban crate probably more but anyways, I used the ban feature to increase the luck of the item I wanted which is the hellfire AKM, now I know that it is built on luck and stuff and I am not arguing that. Please note that I am also not trying to get in-game free items out of this, I just wanted you to make one thing clear because it is really bothering me. Now my question is: what is the possible way of me getting the skin I want as it is kind of disappointing me, you know when you were in my situation you would feel a little bit down because it is not really a small amount of money put into the game. Let’s say I am willing to get the AKM at all costs, how much would that be? Is there a limit? Or is it just not guaranteed and I can go to hell😂. Thanks for your time anyways.

[honest sedge]

Can u hide cycle badges ?

[nimble crow]

I don’t think so

[honest sedge]

If yes then how ?

[ornate totem]

Please post such messages in feedback, this is for questions and support, @nimble crow

But tbh it is really frustrating, @nimble crow

[nimble crow]

Okay

[nimble crow]

I know right?

[ornate totem]

Bro 20k uc is too much, @nimble crow

[nimble crow]

No I did get a phew stuff but not what I wanted

Basically every other thing in the crate, in a nutshell

But not the AKM

I spend more than 20K probably 30K

[ornate totem]

Try posting it in feedback to increase the luck of these items

Sometimes they might take action and make changes, @nimble crow

[nimble crow]

But I can’t take my 20K back you know? I can’t spend more

[odd ice]

Use #chat #pubg-mobile for chatting

@nimble crow @ornate totem

[nimble crow]

I guess you might report me

[ornate totem]

K bro, just assisting him for his issue which is support @odd ice

[odd ice]

I’m just giving you information

[nimble crow]

Thanks for clarifying

[ancient cedar]

ping me if error replies

🫡

[ornate totem]

For what? @ancient cedar

[ancient cedar]

to lilberyl msg

[dusty birch]

Hello

I have a problem when i open the mic in the match my teammates cant hear me while iam opening the mic

Iam iphone xr ios17

[gritty stirrup]

How do I get the fluffy bunny hat? (Pink)

[whole cove]

I emailed the pubg mobile support ([e-mail]) but they are not responding to me it has been 3 weeks please help me to solve my issue I need to contact someone in the customer service

[frank warren]

is the "The Fool's Blessing" currently available? i havent played in a while but want the skin

[cyan citrus]

Responded to you in https://ptb.discord.com/channels/393088095840370689/1166432020608598037. Please try to follow the steps I have mentioned there and provide the required details if the issue still persists.

[cyan citrus]

Hello! What is the issue you are facing?

[cyan citrus]

Yes. The Fool's Blessing event is still available in the game. The event will be concluded on 2024/01/15 23:59 (UTC+0).

[frank warren]

I can't seem to find it. Do you know where I can find it? 😅

[cyan citrus]

You should be able to find the event anywhere in these sections, @frank warren.

[frank warren]

oh yea, i found it from in the bag icon on the top middle of my screen. i must be really tired to have missed that. thanks lol

[cyan citrus]

No problem. You're welcome, @frank warren!

1: It is possible that you have not downloaded certain resource pack files, so you are not able to see certain outfits. Nevertheless, any player will be equipped with the default clothes.

2: If you encounter any kind of violations in the game, please report such behavior directly through inside the game using the built-in report features or the customer service.

3: With auto matching, your teammates will be randomly selected and they may not always meet your expectations. If this is what you think, we recommend that you play with a team or players you have mutual understanding with. This is something we unfortunately cannot help you with.

Yes. There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website: https://www.gameloop.com/.

You can download resource pack files in the main menu of the game through the Resource Management Center, @night cloak.

Ah okay thank you I asked about an issue with gameloop and they banned me without a reason so I got skeptical

We are only responsible for this Discord server, so we unfortunately cannot help you with this, @night cloak.

You're welcome!

[gusty jacinth]

I didn’t select the body part but still bullets are connecting

[cyan citrus]

Can you check if you encounter the same issue in the global version of PUBG MOBILE, @gusty jacinth?

[gusty jacinth]

I really dont have global version right now

I use only vng version, should I need to report this issue in-game customer service? @cyan citrus

[cyan citrus]

Yes, as we provide community support only for the global version of PUBG MOBILE, @gusty jacinth.

[gusty jacinth]

ok thank you @cyan citrus

[cyan citrus]

You're welcome, @gusty jacinth!

[gusty jacinth]

I will check in global version after sometime if I encounter same issue in global version then I will let you know @cyan citrus

[cyan citrus]

Sure, @gusty jacinth. Feel free to let us know. Thank you.

[gusty jacinth]

alright @cyan citrus

[gusty jacinth]

@cyan citrus I encounter the same issue in global version also. I think its a bug

[cyan citrus]

Got it! Please feel free to submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @gusty jacinth.

[gusty jacinth]

Alright

[gusty jacinth]

@cyan citrus done

[abstract root]

Hello, I haven't logged in to my Pubg account for a while and when I tried to add a link, it told me that I could log in for 15 days. Today is the 18th or 19th day and it still doesn't work. Can anyone help me?

[storm flume]

Please contact the customer service for further assistance, @abstract root. Refer to subpoint 5.4 in #faq for further information.

[abstract root]

Hello, I haven't logged in to my Pubg account for a while and when I tried to add a link, it told me that I could log in for 15 days. Today is the 18th or 19th day and it still doesn't work. Can anyone help me?

[magic rain]

I just got my email and phone unlinked by in game support

[native anvil]

Please do this from the device you usually log in from, not from a new device. If this device is already the one you always use to log in, please contact in-game customer service for assistance with this. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

@chilly spade where do I upload the video for the Halloween dance party

[chilly spade]

All details are mentioned in the post, refer to the screenshot for your specific answer!

[odd ice]

Thanks alot
Your my best staff

[buoyant gazelle]

Uc Station back?

[native anvil]

Unfortunately, we do not have any information about when UC Station will be available again.

[turbid cliff]

51902206894

[storm flume]

Please do not use languages other than English, @turbid cliff. You may refer to our regional communities for other languages.

[twin trout]

Where can I get help to recover my account that was hacked? They removed the accounts that was linked to my account, my facebook etc.

[odd ice]

Contact in game customer service

[twin trout]

can't because I can no longer login to my account

[odd ice]

You can on login page

[ornate thistle]

If you are not able to access your account because it is compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. You will receive a response on the email you provide to the customer service while submitting the account recovery request within 14 days.

[twin trout]

okay

[midnight salmon]

Hi guys , I have a question, If I give my account for buy special another country items , will I get a ban?

@lime juniper

@celest shadow

[celest shadow]

Can you please elaborate further?

[hoary dew]

Can I get invitation code for wow mode creator please

[midnight salmon]

Of course , For example I want to get Dolar jacket but I don’t have in my country , my friend have this item him country , he will log in my account and buy then he will leave

[celest shadow]

Please note that sharing of game accounts is prohibited. It is against PUBG MOBILE's terms of service.

[midnight salmon]

Well , vpn ?

Can I use vpn for only buy item ?

[gusty jacinth]

Players can apply in-game via the WOW section.

[celest shadow]

We recommend adding the item you want to your favorites. Once the item is available, you will be notified of its availability through your in-game inbox.

[midnight salmon]

Already It’s in the game

But not in my country.

[midnight salmon]

If I use vpn for buy items, will I get a ban?

[celest shadow]

You can wait until it is available in your region.

[midnight salmon]

It’s impossible I think

[midnight salmon]

?

[storm flume]

Please refer to subpoint(s) 3.23 in #faq for further information, @midnight salmon.

[midnight salmon]

Please reply like yes or no @celest shadow

[odd ice]

You’ll require to change the region to get those item and wont be able to get back to usual region as there is a timeout.

[midnight salmon]

But still I couldn’t find answer

Ban or no

I ask this

[midnight salmon]

Is it a reason for ban to do this?

@odd ice

[odd ice]

Check point 3.23 in #faq @midnight salmon

[midnight salmon]

I don’t know how ı check

[odd ice]

@midnight salmon

[midnight salmon]

Thank u

[odd ice]

Welcome

[midnight salmon]

Do u think , Should I ?

[slender harbor]

I'm facing a serious question on the game. i not sure where could seek help.

[odd ice]

Just send the issue , when any mod is available they’ll get back to you.

[slender harbor]

ok.

Recently, I've keep receiving confirmation code from pubg mobile for login, so I know my account might be stolen. So I redownloaded the game and tried to login, but there is a need of 2 verification code which is neither opened by me nor connecting my phone number. I haven't login to the game or played the game since 2020. I don't know what can I do. My email, Facebook or other link to access my account is still connected but I'm stopped by the 2 verification code.

[odd ice]

@slender harbor try contacting in game customer service.

[pure epoch]

Hello guys, i have a problem with someone using my account, can i open a ticket ? I did 2-3 tickets in game but no answer.... Can someone from the team contact me about this issue ?

[humble geode]

Why have I sent an account deletion request and haven't received a response? The request has been sent over ten times.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[pure epoch]

@cyan citrus i do, but they continuously enter my account, play on it, delete/add friends, join clans... Its not ok!

[cyan citrus]

If you are using an Apple device, you have an option to delete your account through your Account settings of the game. If you have an Android device, you may try to contact the in-game customer service for further assistance. We unfortunately cannot help you with this through the community.

[pure epoch]

@cyan citrus can you guarantee me my account will not be banned if they play with cheats ? I have that account since S3 when i start playing PUBG, its personal

[cyan citrus]

You may try to enable secondary verification through your Account settings of the game if it is still possible or try to secure all your login methods. However, you will still need to wait patiently for a response from the customer service as they will be able to remove unauthorized access from your account if you provide them with required and accurate information.

[cyan citrus]

As long as an account has been used for cheating activities, no matter who the person involved is (whether it is the owner or someone else), the account is bound to be terminated as per the terms of service of the game.

[pure epoch]

@cyan citrus well, keeping in mind the fact that the account was hacked, " terminating " my account its the worst thing you could do, in legal terms you are obligated to investigate and remediate any issues due to hacking/stealing, but i guess you already know that

Well, thanks for the... Answer ... If i can say it so ... I will wait i guess, no other option offered 👍

[cyan citrus]

The customer service will get back to you when they have an update on your case, @pure epoch. In the meantime, you will need to wait patiently. We unfortunately cannot help you with this any further through the community. However, you can let us know if you do not receive a response from the customer service within 14 days after submitting a request.

[pure epoch]

@cyan citrus thank you ! Best regards

[cyan citrus]

You're welcome, @pure epoch!

[dull spruce]

i’m having problems with transparent mode, where you click the PUBG button icon to make all of your controls invisible.

@cyan citrus

[cyan citrus]

What is the issue you are facing, @dull spruce?

[dull spruce]

i’m facing some false advertisement in settings

[cyan citrus]

What do you mean, @dull spruce? I'm not able to understand your issue, so please elaborate on it.

[dull spruce]

i’m having problems with transparent mode, where you click the PUBG button icon to make all of your controls invisible.

[cyan citrus]

Can you share a video recording of the issue you are facing, @dull spruce?

[dull spruce]

ya, give me 5-10 mins

[cyan citrus]

You will need to hold on the PUBG MOBILE icon to enable the transparent UI mode, @dull spruce.

[dull spruce]

i’ll try it out

[void crescent]

My club posts are not showing to others. Can anyone help me. 😔

[jaunty nimbus]

How to download pubg mobile 2.9 beta version?

[weak basin]

what

is that even possible

[cyan citrus]

When there is an ongoing beta version, you will receive an invitation in the game through an event and you can download the beta version from there.

[storm flume]

Please contact the customer service for further assistance, @void crescent. Refer to subpoint 5.4 in #faq for further information.

[jaunty nimbus]

Yes i saw on youtube pubg mobile content creator playing 2.9 beta

[limpid ingot]

good day. my pubg account was hacked, all social networks are disconnected from the account except e-mail, I can't change it, I can't attach a phone number, there are no unknown devices in the Google settings, and logins to my account continue, please help. I wanted to delete the account, but the hacker keeps rejecting these requests

[odd ice]

@limpid ingot contact in game customer support

[limpid ingot]

Is it possible to give my ID, the email that is linked and that my account has been deleted?

my e-mail is not hacked, social networks are disconnected and I don't even understand how a hacker gets into my account

[storm flume]

Please contact the customer service for further assistance, @limpid ingot. Refer to subpoint 5.4 in #faq for further information.

[odd ice]

You might have entered your login details in some phishing website.

[odd ice]

I didn’t understand

[limpid ingot]

no, and i change my passwords often

[limpid ingot]

1). My account was hacked
2). Thanks to the support, it was possible to untie my social networks such as Facebook and Twitter
3). I log into the account through Gmail
4). The phone number is not linked to the account (I can’t link the number because not enough days have passed, like 30, I don’t know for sure)
5). In the Google settings, I repeatedly changed the password and made sure that there were no unknown devices
6). There are no other login options, and I don't understand how a hacker gets into my account
This text is written in a translator, so I'm sorry if something is unclear
Please advise what can be done in my situation
I will be grateful for your help

[gusty jacinth]

Try to contact in-game customer support @limpid ingot

[limpid ingot]

well thank you

[gusty jacinth]

You’re welcome @limpid ingot

[cyan citrus]

I got banned from sending gifts for no reason?

Can you share a screenshot of the issue you have encountered, @woven bloom?

[woven bloom]

It just odd

Im new as well

[cyan citrus]

The reason is mentioned in that notice, @woven bloom. If you require further assistance with this, please reach out to the customer service through inside the game.

[woven bloom]

Oh ok

I just don't know what the unusual activity is 😭

[storm flume]

Please contact the customer service for further assistance, @woven bloom. Refer to subpoint 5.4 in #faq for further information.

[woven bloom]

Thanks for the help

[cyan citrus]

If you have downloaded all the resource packs and you still need to download certain skins, this is an issue that will be resolved with the upcoming 2.9 version update, @night cloak. In the meantime, you may need to download these skins separately.

[cyan citrus]

It is not possible to use them at the moment as the Guncraft is not available, @night cloak.

[devout quest]

How can i fix this?

Or what can i do

For custumer for wow

[vague tendon]

Hello my pubg account has been hacked, can you help me?

[storm flume]

Please contact the customer service for further assistance, @vague tendon. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please add more details about your concern and share another screenshot after changing your game language to English.

[vague tendon]

Someone logged into my account and changed my email. But I have access to it via Google play and Facebook

[cyan citrus]

Please refer to previous response, @vague tendon.

Do not share your personal information here and contact the in-game customer service for further assistance with compromised or stolen accounts, @vague tendon.

[vague tendon]

Can I contact them via Email?

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @vague tendon.

[regal elbow]

I saw the rewards at the report section can someone explain how can u get those rewards?

[wild raptor]

When is the next car collaboration, please reveal the dates

[cyan citrus]

We unfortunately cannot confirm a release date for the such upcoming collaboration, @wild raptor. Please keep an eye out on #news for future game announcements.

[cyan citrus]

Are you referring to #cheating-news?

[regal elbow]

Yes

[cyan citrus]

Please refer to the pinned message of that channel for more information, @regal elbow.

[regal elbow]

Yea but do i have to report in game or in discord

[cyan citrus]

Reports should be made of online PUBG MOBILE cheating content through https://pubgmobile.live/report, @regal elbow. Please refer to the pinned message for more information.

[weak basin]

Yo

Is there a button to stop the little blue screen monitor spawning when your teammate die"?

this dude

[vital pelican]

Yes,

[vital pelican]

Disable show others companions

[weak basin]

ohh

okay i was about to add a feedback ting :v

[brave meteor]

Someone else stole my account and did 2 step verification, how can I do it again?another user phone number connect my PUBG account.

74*****71 is not my phone number.
I never connect phone number my PUBG account .

[weak basin]

did you read the #faq

or wait for mod to give you answers

[storm flume]

Please contact the customer service for further assistance, @brave meteor. Refer to subpoint 5.4 in #faq for further information.

[brave meteor]

The same thing happened on the 24th

[odd ice]

Contact in game customer service

[pliant jay]

where can I contact to restore my account?

[storm flume]

Please contact the customer service for further assistance, @brave meteor @pliant jay. Refer to subpoint 5.4 in #faq for further information.

[brave meteor]

I connect customer service but not working

[feral forge]

Please try to contact them again, since only the in-game customer service can assist players with account related issues. If you contacted them and have not received a response after 14-business days, feel free to help us know.

[kindred fossil]

Greetings ,

Someone hacked my email and I entered the PUBG MENA Discord server to file a complaint. Then I filed a complaint through in-game technical support, then someone from Discord messaged me with a fake account impersonating kraftonofficialsupport.

He asked me for the email address that I put in the complaint within the game, and he stole the mail. The complaint was correct and was accepted. The game was linked to the new mail stolen by the impostor, and I cannot file another complaint until after 3 months.

I submitted an appeal to you to reopen the complaint and verify its credibility. I have everything that proves the account belongs to me and all shipping receipts. Please help me appeal the complaint and verify ownership of my account.

5120536111

Thank you

[rose lion]

I want to reset the password of my email link on pubg
But I am not getting any kind of mail on my email Does anyone have a solution for this?

[slender harbor]

I’m facing the same issue and have contacted the customer service team. But still haven’t received any reply yet. How long should I wait? I afraid the guy hacked my account cheat with my account.

[static stag]

A delayed response from customer service can be expected due to enormous number of requests every day, @slender harbor . Please wait patiently until they get back to you.

[empty oracle]

How long does it take to start PUBG mobile (like the loading screen when u press the app)

[native anvil]

The loading time for PUBG MOBILE will vary depending on your device and internet connection.

[native anvil]

If you are unable to receive the verification code, please check the following:

1. Ensure that the email address you entered is the same as the one you have linked to your game account.
2. Check whether you have whitelisted these 2 email accounts:

• [e-mail]
• [e-mail]

3. Check whether the verification code is in your spam folder.
4. Avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, it is recommended to wait a while (at least 24 hours) before trying again.

• If the problem persists, please contact the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @kindred fossil. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Where do i active that voice thing that says "Lets head to Pochinki" while flying on plane

[native anvil]

Settings > Controls > Advanced Controls > Assist features > Match Auto message.

[raw tapir]

Recorded by XRecorder: https://recorder.page.link/Best

I want him to find out why the game doesn't work properly

<@&481161015728406538>

[chilly spade]

Kindly provide a longer screen recording of issue.

[raw tapir]

I just wish him why the game doesn't open

[night cloak]

i have it on already maybe its something other?

[valid barn]

Are there any settings concerning vertical sensitivity?

[wild raptor]

Is the next car collaboration with Pagani? I saw some car photos in the beta version

[chilly spade]

No news about it, keep an eye on #news fot latest news!

[jolly echo]

help

[chilly spade]

Tap on Go remove and follow the instructions to remove the safety mode.

[jolly echo]

bro come dm

[jolly echo]

bro come dm

[jolly echo]

bro nothing dont have

[chilly spade]

You may post this issue in #1167088443868852234 with these details:

your ingame user id
server
device
region/country
network type / provider

Log out your account from your device and login again, @jolly echo.

[odd ice]

Follow the steps by clicking Go remove and if your not able to remove it after following the steps then contact in game customer support.

[stark plank]

@lime juniper Hello there is a feeling like there is a power outage in the game. Frame drops. There is an abnormal situation. My internet connection is very good. FPS drops a lot. It happens often in war. When you see a rival, when the car passes. The game is suddenly heavy. It's like the game has a burden on its shoulders. Frame rate gets worse. PUBG Mobile cannot be played. It needs to be optimized. It needs to be improved.

Also, it is not due to optimization of Gameloop emulator. In-game optimization needs to be done. It's an in-game situation. Please take note urgently.

[gusty jacinth]

@stark plank use #996458713126797405

[night cloak]

Explain?

Yeah

[stiff stone]

PUBG Mobile, contact me. I have many developments in the level of the game. I am from Iraq

[odd ice]

Send your suggestion in #996458713126797405

[daring needle]

Hello, a friend of mine got their account back recently after going offline for a while and when they got it back it said that the account was "cheated on" and was locked for 10 years but after a few days they tried checking it and it showed this, any explantion?

[cyan citrus]

If there is a dialog box showing the account is suspended when trying to log in, it means the account is suspended for violating the terms of service, @daring needle. They may focus on that and use the File Claim option if they want to appeal their account suspension. If no reply is delivered, their only option is to wait until the specified time. We unfortunately cannot help with this through the community.

[night cloak]

No

[cyan citrus]

If it happens again, please make sure to record a video and share it here, @night cloak.

[cyan citrus]

We only provide community support for mobile platform. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[night cloak]

Ok

[night cloak]

So one of my friends merit is 77 and he needs 80 to play with us again, but he tried solos and because it's NA, solos isn't matching. What other ways can he increase his merit?

[native anvil]

Your friend can play in AI mode to earn merit points.

[stark plank]

I'm here because there is an optimization problem on the game side. Aren't you responsible for in-game graphics issues? There are no problems with the GameLoop emulator. Developers direct us to your server. You need to make improvements to in-game optimization. You need to work together in harmony. Everyone blames the problem on each other. We are the victims.

[night cloak]

Cool, thanks Yasser

[native anvil]

You're welcome!

[stark plank]

Every update to the game breaks the optimization of the emulator. Work together, test and then present the version. Is this very difficult to do?

Many people have quit the game this season. Even the well-known Turkish broadcaster and actor Ersin Yekin cannot broadcast. He says there is too much delay in broadcasting. Framedropes has reached a very bad stage. You are losing blood.

Instead of bringing innovation to the game, focus on optimization and make a solid improvement to the graphics. To the frame rate.

[daring needle]

there is no dialog box, clicking file claim redirects to that blank page, also the account doesnt appear "locked" when searched, no panpan (not sure if b word automutes) on both pfp and moments, and the merit is still 100 where if an account is "locked" it should be at 0 soo idk seems like a false ban

[sly helm]

Hi i wanna unlink email linked from my account, i literally forget passwords for that and im wanna secure my account better and link new email

[native anvil]

As explained to you, we only provide community support for the mobile platform. Therefore, we cannot help you with an issue related to the emulator itself. If you encounter a bug in PUBG MOBILE, you can report it in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Unfortunately, we cannot help with this through the community. Your friend can try contacting customer service within the game for help. Please note that removing "Banned" from the moments and removing the Ban Pan avatar are not proof that the account has been unbanned. Additionally, having 100 merit points is not proof either. This screenshot is from the profile of a cheater who was banned for 10 years for cheating (x-Ray and Auto-Aim). After several seasons, their merit points are now 100.

[daring needle]

hmm ok thanks for the response yasser

[native anvil]

To reset your password for email login, please follow the steps listed below:

From the login page

1. Select Log in via Phone/E-Mail.
2. Select Log in via e-mail.
3. Select Forgot Password and you may reset your login password by obtaining a verification code.

Please feel free to contact customer service in-game if you need further assistance.

[native anvil]

You're welcome!

[livid granite]

Does anyone know how many points does the top 500 has in South America FPP squad, i can only see the top 100

[daring needle]

set ur goal to conq and if u have the highest rank between all modes in that mode youll be able to see the amount of points needed to cross the top 500 barrier under ur set goal

[livid granite]

Yes, but i am ace in europe and in south america i am gold 5 so i have to reach ace in south america but i dont think i can reach it before the season ends

[celest dirge]

how to get roles/colored name?

[native anvil]

To gain experience and unlock new roles in the server, you need to be active in the chat and send messages. For more information, please refer to Levels under Roles section in #735483472432594994.

[weak basin]

yo is it allowed to plug in keybord and mouse in ipad and play pubg?

[native anvil]

PUBG MOBILE does not support controllers and mouse/keyboard. If you want to play PUBG MOBILE with a mouse/keyboard, you can download it on GameLoop.

[vital slate]

Hello Guys, is this event will end at end of day 14 Nov ?

[weak basin]

where do i report players for this kind of things?

[native anvil]

Yes, the Amazing Rebate event will end on November 14, 2023, at UTC+0, @vital slate.

[native anvil]

Where did you encounter this violation? In-game or online content?

[normal thistle]

Hello, I have a question and was wondering if I could get some advice?

I had someone gain access to my PUBG account, i am not sure how but i was inactive during this period of time on PUBG.

I have managed to reclaim my account back, but now I'm worried because this person played on my account for a couple of months and he was aware of my details, enough to able to send a claim to unlink my other socials

I managed to re-enable 2FA yesterday, kicked him off my facebook account and removed him from my trusted devices on pubg

all my passwords are changed, I even changed my email and phone number just to be sure that it wouldnt happen again,

IS there anything else that you guys would recommend me to do?
Should i contact support and explain the situation?

[normal thistle]

I cannot fit the description in the 300 character box

is it better if i email them?

[subtle rain]

help me
pls guys
Someone is accessing my PUBG account

Someone is accessing my PUBG account

[loud swallow]

Why

[subtle rain]

I swear I don't know, please help me

With all the necessary information, this is my account

[native anvil]

If you have secured your social media accounts well and secured your PUBG MOBILE account by removing other trusted devices that are not yours and enabling secondary verification, then that should be good. However, if that other person actually knows the answers to the account recovery questions, then yes, you can contact the in-game customer service to share your concerns and so that they can assist you in this matter.

[subtle rain]

@native anvil

[native anvil]

Are you still able to log into your PUBG MOBILE account?

[subtle rain]

Yes, I can

But he is still accessing my account, please help me

[native anvil]

If you are still able to log in to your account, link your account to a phone number and enable secondary verification. Then, check the trusted devices and remove any devices that you don't recognize. Finally, log out of all other devices. If you need further assistance with this, please do not hesitate to contact customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[subtle rain]

He registered with his phone number

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[subtle rain]

I can't control every time this man accesses my account, help me

[native anvil]

If that person has linked your account to their phone number and you are unable to log in to your account or if that person has kicked you out of the account, you can contact customer service from the Login Menu: Select Help in the top-right corner of the login menu.

[storm flume]

Please do not use languages other than English, @subtle rain. You may refer to our regional communities for other languages.

[normal thistle]

Could I email support instead? Do they tend to respond by email?

[subtle rain]

ok

[subtle rain]

bro i same your problem

I don't know what's happening in PUBG

[normal thistle]

No one is accessing my account, they were before but I took it back, it’s just that they can seem to answer the security questions

[native anvil]

The only recommended way to contact the customer service is through inside the game.

[normal thistle]

Thanks buddy, I have years worth of receipts of purchases totalling thousands, should I attach them all too?

[subtle rain]

How can you explain please?

I don't see communication with customers, I just see customer service with some explanation

[errant bay]

so for the MG3 why is there a 660 and a 990

[native anvil]

After contacting in-game customer service and explaining your concerns, wait for their response. If they ask you for specific information, you can then provide it to them.

[native anvil]

The recoil is the key difference between the two firing modes. The 660 mode has lower recoil, making it easier to handle at long range. The 990 mode has higher recoil, but it also fires faster, making it more deadly at close range.

Here are the main differences between the two firing modes:

• 660
  Firing rate: 660 rounds per minute
  Recoil: Low
  Effective range: Long

• 990
  Firing rate: 990 rounds per minute
  Recoil: High
  Effective range: Close

[errant bay]

oohh okay

[native anvil]

To find the Conqueror Minimum Points, follow these steps: from the Lobby, go to Season, and then tap on Total Rating.

[fringe cave]

100th anniversary charity event not working as expected

[vital gorge]

In the question of proving shipping operations, write the value 300 or the additional value 325

Is there anyone?

[odd ice]

You can report it in #996546243859853424

[cyan citrus]

Hello! Writing 300 is fine in this case.

[cyan citrus]

Could you please add more details about your concern?

[fringe cave]

sure just give me a sec

[ebon otter]

How many airdropa land in nusa?

[fringe cave]

See this I have played 2 3 matches but my played match not counting in this event. Is there any bug or something wrong with this event.

[cyan citrus]

As this is a regional event, can you try to ask about it in the appropriate regional community, @fringe cave? You can find the regional communities at https://pubgmobile.live/regions. If this is a bug, you can report it through #996546243859853424 in compliance with the channel's guidelines.

[fringe cave]

Thanks.

[cyan citrus]

You're welcome, @fringe cave!

[cyan citrus]

We will try to get a confirmation regarding this and get back to you later.

[cyan citrus]

It should be 2 air drops in a match.

[sharp badger]

I have ask about content creator tt i maked map but i cant fix bugs?

[cyan citrus]

Are you referring to World of Wonder game mode, @sharp badger?

[sharp badger]

Hi

I have bug on my map and i can send record but i die when i start match with automatic

[sharp badger]

Yes!

[cyan citrus]

You may join World of Wonder community for questions and guides regarding WoW game mode, @sharp badger: #news message.

[sharp badger]

I joined but it is saying the server are full

[sharp badger]

Soo you cant help me right now?

[stark plank]

@static sleet When is the PUBG Mobile 2.9 update?

[obtuse sapphire]

do i need to pay to became moderator? if no, what are the requirements? or you need to apply?

[odd ice]

No requirements …
If manager thinks your worthy you’ll be one.

Check #735483472432594994 message

[lean bobcat]

My account was stolen.
What should I follow?

[obtuse sapphire]

contact the in-game customer service.

[lean bobcat]

I wrote to technical support from another account. I need a check, but my keyboard doesn’t work for my application, it works everywhere but not for check

[obtuse sapphire]

please share a screenshot or a video recording about the problem.

[obtuse sapphire]

i think its because of the russian language. try to change the language to english instead.

[stark plank]

Dear developers if you did a survey, the majority of players would want you to solve optimization problems rather than introducing new activities.

[obtuse sapphire]

Sorry. i cant help you with this. @static stag can you take a look regarding this problem?

[thorn condor]

Need to register for PMSS (discord event)? Where do I get codes?

[lean bobcat]

can i use gameloop emulator?

[serene gate]

anyone to talk to about recovering my hacked account?

[storm flume]

Please contact the customer service for further assistance, @serene gate. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If it is related to Esports, you may ask about it in the PUBG MOBILE Esports Discord server:

https://discord.gg/esportspubgm

[boreal osprey]

Hi I have a question ?

It’s a very important matter regarding countless accounts that have been compromised I think it might get blurred here if I try to type it fully is there any way a mod can dm me

I can provide evidence screen shots and Id numbers of the massive scam that’s going around ingame that costing players the loss of there accounts bank details etc.. so id appreciate a response if possible thank you

[meager pumice]

Can u fix this someone from mods

[obtuse sapphire]

How do i get cutie role?

[cyan citrus]

Responded to you in your ticket.

[meager pumice]

Yes srry i saw now

All good thanks

For quick response

U can close ticket no more questions

[cyan citrus]

If you encounter any kind of unauthorized activities in the game, please report such activities directly through in-game using the the built in report feature or the customer service.

[boreal osprey]

The in game feature is useless

For this type of circumstance

[cyan citrus]

Please add more precise details about your concern first or we cannot understand what you are referring to, @boreal osprey .

[boreal osprey]

There’s someone who is hacking at mass ingame through the use of a “fake tournament” but they are sending emails as if they are ‘pubg mobile representatives’. The person is trying to enforce the user to provide bank details at the expense of banning the account if they don’t get what they desire, I have screen shots the persons number I believe there’s multiple but I have only caught 1 so far because they instantly delete you ingame, I’ve been messaged by my friend who’s account has been compromised and several others have also received the same messages, like I said I can provide proof of the ‘fake emails’ the persons number he’s using to enforce bank fraud, and conversations from the person.

[boreal osprey]

🔝

[cyan citrus]

If you encountered the violation in the game, feel free to report it to the in-game customer service and they will get back to you, @boreal osprey. You may upload such screenshots as evidence to the customer service, add a detailed description of your concern and wait patiently for a response.

Please note that your account security is your own responsibility. You should never share the personal information associated with your account with anyone and make sure to enable secondary verification for both your social media accounts and your PUBG MOBILE account.

[boreal osprey]

Oh it’s not my account I’m fine it’s all the others

They can’t access the ingame feature so I’m messaging for them

What part of the ingame customer service

Because id just be reporting my friend ?

[cyan citrus]

They can contact the customer service using the Customer Service option located in the Account settings of the game or through the login menu using the Help option, @boreal osprey. You can contact them to report such violations and to seek assistance for compromised or stolen accounts.

[boreal osprey]

Hmmm well I guess we will see what happens then. Hopefully they get a response 🤷🏽

[oblique shard]

How long do I have to go inactive for to get a rename card??

[solid sky]

when is 2.9 releasing? (not beta)

[solid sky]

i think 7+ days

[oblique shard]

Is it 7 or 8 days??

[solid sky]

js login on the 8th to be extra careful

im waitin for mine too lmao, im on the 3rd or 4th day i think

[oblique shard]

K

[cyan citrus]

We unfortunately cannot confirm a release date for version 2.9 at the moment. Please keep an eye out on #news for future game announcements.

[oblique shard]

Do i have to wait 7 days for a rename card or 8 days?

[solid sky]

okay, thanks

[errant nexus]

I have an issue with signing in to my account. I was trying to log in but it kicked me out of my account, then I signed into my wrong account and I can't sign out of that account now.

[cyan citrus]

What is the login method you are using and what is the issue you are facing when trying to log out of your current account, @errant nexus?

[cyan citrus]

You're welcome!

[oblique shard]

@cyan citrus

[cyan citrus]

We unfortunately do not have information in this regard, @oblique shard.

[oblique shard]

Oh ok
Thnx

[errant nexus]

Facebook and I can't sign out of the new account

[cyan citrus]

What is the device you are using, @errant nexus?

[errant nexus]

Android

[errant nexus]

Galaxy A14 5G

[cyan citrus]

Do you have Facebook application installed, @errant nexus?

[errant nexus]

Sorry that's my phone not my tablet

My tablets an android tho

[errant nexus]

I think

[cyan citrus]

If you have the Facebook application, please log out of your current account in the Facebook application and log in again with the account you want to use in the game, @errant nexus. After that, try to log in again in the game.

[weak basin]

online

[errant nexus]

Ok I'll try then

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @weak basin.

[stable kraken]

Is there a device that runs 120 frames per second? officially?

[odd ice]

#1135504005531971635 message

[versed egret]

Why i can't join world of wonder discord server?

[ornate thistle]

This server has reached the maximum number of members therefore new members are unable to join. You may try to join the server again at a later time.

[versed egret]

Thank you dear

[ornate thistle]

120 FPS option is not available in PUBG MOBILE at the moment.

[jovial narwhal]

My account was stolen and I cannot retrieve my account. 2 requests were rejected. I will notify the authorities. Let me give the information and get back to you.

[odd ice]

Contact in game customer support

[dreamy bluff]

Is Midasbuy service currently down or under maintenance?

[weak basin]

there is a scam webpage with that name

watch out from phishing

[dreamy bluff]

I always use the Official site lol

[mental hemlock]

Egula ki??

[dire timber]

Whys it making me buy the bp again after reaching lvl50

[ornate totem]

Kindly explain the issue, @dire timber

[dire timber]

For the first 50 lvls i got the rewards from both the free bp and the elite,but after that it shows i need to buy it again

Im like lvl55 and have only gotten the free bp rewards

[ornate totem]

Yes

It is because you may have bought the 360uc elite pass which only provides you the elite rewards of rp lvl 1 to 50, @dire timber

[ornate totem]

After that you have to purchase the rest of elite pass by paying another 360uc to recieve the elite rewards of rp lv 50 to 100, @dire timber

[dire timber]

When you preorder it don’t you pay the 720 thats when i bought it

[cyan citrus]

If you have purchased the Elite Pass level 1-50, you will need to unlock the level 51-100 at a later time to be able to collect the rest of the rewards of the Elite Pass, @dire timber. If you believe this is not the case and you had unlocked Elite Pass from level 1-100 at once, you may contact the in-game customer service for further assistance.

[cyan citrus]

It is working normally for more. Are you facing issue with opening the website or while making the purchases?

[dire timber]

Okay ty i will do that because im pretty sure i paid the 720

[cyan citrus]

Hello! How may we help you? Please only use English language in the server.

[dreamy bluff]

It’s working fine now, thank you 🙏

[cyan citrus]

Glad to hear that and you're welcome, @dreamy bluff!

[ornate totem]

@dire timber Then check if you have an upgrade card in your inventory

Or contact the cs

[hollow spruce]

how to report a cheater on tiktok live

[odd ice]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report

[hollow spruce]

what should i write in Identifier?

[odd ice]

Any number of your choice

[hollow spruce]

ok thanks🤍

[odd ice]

Welcome

[halcyon drift]

i bought 32k uc from midasbuy and i cant use the uc in pubg i need help please

[worn crystal]

Is there a new event planned any time soon?

[livid granite]

the game only supports 90fps

[livid granite]

you used that glitch with 1 dollar?

[stable kraken]

@gloomy dagger bro, how i can verify if the uc is not fake?

@night cloakhelp please

[urban forum]

Hi I was wondering if these are good stats I'm an old player that had just recently got on how are things looking (I'm fine for a roast challenge)

[stable kraken]

@cyan citrus@celest shadowthis is problem how i can solve it please, the mena support not answering us, and we want a way to solve it

[cyan citrus]

From where did you purchase the UC, @stable kraken?

[stable kraken]

midasbuy

[cyan citrus]

Your statistics look good. Please use #pubg-mobile in the future for general conversations regarding PUBG MOBILE.

[cyan citrus]

Can you try to perform a routine repair of the game from login menu and try to open the crates again? If the issue peresits, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

What is the issue you are facing when trying to use your UC?

[pliant moon]

@cyan citrus bro my firend buy 12k uc for me and now i log in game to use it but there is a bug or something i cant use it

what is the problem ?

[cyan citrus]

Can you share a screenshot of the issue, @pliant moon?

[halcyon drift]

i cant use it

[cyan citrus]

Can you share a screenshot, @halcyon drift?

[halcyon drift]

yes wait a minute

[quartz sand]

@cyan citrus Hello, is there any official announcement regarding issues with UC/midasbuy players had today?

[cyan citrus]

Not at the moment, @quartz sand. Are you facing any issue in the game?

[quartz sand]

Not me personally but players on my server yes (they can’t purchase UC anymore or use previous UCs), so just wanted to know if there is any official announcement so i can inform my community as well.

[cyan citrus]

Can you share some numeric user identifications of the players with a video recording of the issue, @quartz sand?

[halcyon drift]

this is my problem

[cyan citrus]

What is your numeric user identification, @halcyon drift?

[quartz sand]

581097973

Are you aware of “glitch” midasbuy had on their site today?

[halcyon drift]

5280141283

[cyan citrus]

Thank you, @halcyon drift and @quartz sand. We will try to get a confirmation regarding this and get back to you if we have more information.

[quartz sand]

Thank you for your help!

[cyan citrus]

Do you have a video recording as well, @quartz sand?

[normal thistle]

hello guys, I am back from yesterday

is there any mods that can help me?

I have contacted in game support regarding my issue but im afraid they wont respond in time

The individual has submitted an outside of game claim to try and steal my account off me, since he knows all of my details for the account

I have already changed all of my in game links etc since he was on my account and put through an unclaim request which was processed

I enabled 2FA and logged him out of my account, (as it should have been to begin with)

However, now im aware that he is going to try and pull the same thing with my info from the claim account from outside of the game?

and if he manages that, it will just switch my email with his, which will cause me a great big deal of problems

is there any way I could speak to error? I have years worth of purchase history, even in the last 6 months,
I am using the trusted device of the account and im not sure why PUBGM Is allowing this person to get away with this

He has already sent two attempts in the past 4 months from outside of the game which have failed,
I am just worried that the third time may be his lucky getaway : (

one as recently as 3 days ago!

[wise dirge]

any good ads sensitivy code?

[normal thistle]

I have all the proof, that i own the account,
I have proof i own the email old and new email, i have proof i own the facebook account, the old and new one, the old and new twitter account, both the old and new numbers on the account

[gusty jacinth]

Use #pubg-mobile for general conversation

[normal thistle]

please can someone give me advice

im really stressed and anxious for the past week since these things started happening

I really do not want to lose my account to a potential game function that should actually be helping people

[gusty jacinth]

Try to contact in-game customer support or wait for moderator reply @normal thistle

[normal thistle]

already contacted them its telling me to wait 72 hours for a response

[vivid light]

Hello , is there any mod here ?

[normal thistle]

and the moderators are also telling me to contact support

[gusty jacinth]

Yeah be patient

[cyan citrus]

Hello! How may we help you?

[normal thistle]

Its difficult! the guy has submitted a third account claim on my account!

I need to clarify with someone from PUBG ASAP

he knows all my details now

so if it goes through im going to lose over £10,000 that Ive spent on this game!

is there any way I could get Error involved in this problem? I could provide all the proof of everything so that something like this doesnt go through

at this point i simply need reassurance,

[gusty jacinth]

you need to wait for customer support response

[vivid light]

Hi .
Today when I came from university I learned that there is a big offer in uc , so basicly I bought like 50$ for me and my teammates
This evening I see that it was some mistake from pubg mobile and apparently they will remove all the uc and we will have to pay for the real price
The thing is that I'm actually a student and I can't afford the real price and I play only pubg mobile since 2018

And what's the matter of the money that I spent

[cyan citrus]

Did you make the purchase and received the UC, @vivid light?

[vivid light]

Yes I did

[cyan citrus]

How much UC did you receive, @vivid light?

[vivid light]

Don't know exactly but approximatly 60k

or more idk

[cyan citrus]

Are you able to use the UC in the game right now, @vivid light?

[vivid light]

now it's freezed

No*

[cyan citrus]

Can you share a screenshot of the issue you are facing when are trying to use the UC, @vivid light?

[vivid light]

Alright

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

What is your numeric user identification?

[vivid light]

Those are the text they send to me

[normal thistle]

Quendi, are you able to help me with my situation? i know ive been typing a lot and I know that you are busy

[vivid light]

The id ?

[cyan citrus]

Correct, @vivid light.

[vivid light]

5440113204

[cyan citrus]

Please continue with the in-game customer service.

[normal thistle]

so if his claim goes through, and i lose my account, what do i do then?

do i wait 3 months to appeal?

[cyan citrus]

Got it! We will try to get a confirmation regarding this and get back to you if we have more information.

[normal thistle]

but by then he would have changed everything, how will i even know my own account's details?

please try to give me some clarification, I am just very worried at the moment

[vivid light]

Thank you very much , will you send me a dm in discord or ingame ?

[normal thistle]

I'm telling you that there is someone who has been periodically been submitting account reclaim requests since June of this year for my account

[vivid light]

I'm just worried that they fee me a big amount that I can't affrod because I dont work actually and medicine studies are really expensive

[cyan citrus]

It will not be approved if he is not the owner of the account as only the owner of the account will have access to the personal information associated with the account. Nevertheless, you will need to contact the in-game customer service for further assistance with account related issues.

[vivid light]

and I have bought the uc legaly

[normal thistle]

he knows my name and email, he knows i use my facebook account the most, he knows my second link is twitter, he knows what my phone number is

[cyan citrus]

We can mention you here in this channel if we have an update regarding this case.

[normal thistle]

I have streamed many times on turkish pubgm servers

in fact he was even in my account

and submitted an ingame request

[vivid light]

It will be perfect , thank you very much

[normal thistle]

and it was processed and all my links were removed, from my trusted device i had to relink everything from new emails and socials!

[bleak herald]

Hi

[cyan citrus]

Please refer to the previous responses and avoid repeatedly asking about the same matter after you have received an answer. If you require further assistance, please reach out to the customer service through inside the game.

[gusty jacinth]

@normal thistle you already got your answer

[cyan citrus]

Hello! How may we help you?

[bleak herald]

I Can use my UC

I Can t

[cyan citrus]

What is the issue you are facing when trying to use your UC, @bleak herald?

[shut galleon]

Why i can't use my uc?

[cyan citrus]

What is the issue you are facing when trying to use it, @shut galleon?

[halcyon drift]

what if somone charged uc from midasbuy for someone else on his id then he got freezed so what he got from this? its mean that i can freez any account on pubg by purchase uc for anyone to freeze his account right?

[cyan citrus]

As mentioned previously, if we have more information regarding this, we will get back to you.

[cyan citrus]

Can you translate it to English?

[buoyant thunder]

Hello, I want a solution to my problem

Are there Arabs?

[bleak herald]

failed purchase

[night cloak]

I can't pay any thing

[halcyon drift]

u are using spam uc

[bleak herald]

No

[cyan citrus]

What is your numeric user identification?

[cyan citrus]

Can you share a screenshot in English?

[bleak herald]

5195022850

[buoyant thunder]

I have a discount problem Wrenches

[cyan citrus]

Please change your game language to English first and share another screenshot.

[bleak herald]

5195022850

[buoyant thunder]

ok

[shut galleon]

They say Token payment failed

[buoyant thunder]

I have a problem with payment

[storm flume]

Please contact the customer service for further assistance, @buoyant thunder. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

What is your numeric user identification?

[bleak herald]

Are you here @cyan citrus

[night cloak]

534458172
5236240213
512668243
5273146824

[shut galleon]

@cyan citrus when i went to use my uc the say Token payment failed

[cyan citrus]

Are these all accounts facing the same issue?

[cyan citrus]

Please share a screenshot.

[bleak herald]

@cyan citrus i share with you my account number what is next

[cyan citrus]

We will let you know if we have an update regarding this, @bleak herald.

[vivid light]

@cyan citrus i will resume

basicly all who bought the offer today cannot use their uc

it was a 16000uc offer for 8$ for me , 1$ for others

in midasbuy this afternoon

[cyan citrus]

Got it, @vivid light! As mentioned previously, if there is an update regarding this, we will let you know.

[vivid light]

alright , but as a mentioned I'm just afraid of a big fee that no one can afford

[cyan citrus]

What is your numeric user identification, @shut galleon?

[vivid light]

because if doing some maths I bought like 4 times the offer for 32$ , and if they say that it cost 1100$ it will be to hard for someone that doesn't have a job to pay that

it's a huge difference

you will excuse the mistakes in my english I'm moroccan and that's not my language

[cyan citrus]

I understand that, @vivid light. When we have more information regarding this particular issue, we will let you know. Until then, please refrain from repeatedly sending messages regarding the same matter.

[shut galleon]

And what about me

[cyan citrus]

Can you share your numeric user identification, @shut galleon?

[shut galleon]

5458354742 this my id

[shut galleon]

This my I'd 5458354742

[cyan citrus]

If there is an update regarding this issue, we will let you know, @shut galleon.

[shut galleon]

Ok thanks

[night cloak]

Yeah

As soon as possible I have package I want to open it

[ornate thistle]

We will let you know if there is an update regarding this issue.

[pliant onyx]

And me

[night cloak]

I have the same issue! UID: 5447515826

Follow up for our issue

[wraith elk]

Ah pubg sure is smart

👏

[ornate thistle]

Please share your in-game user identification number, @pliant onyx.

[pliant onyx]

My id : 5234525095

[hollow pike]

Ihave the same issue!ID:5214189146#

[ornate thistle]

We will let you know if there is an update regarding this issue, @pliant onyx, @night cloak, @hollow pike.

[night cloak]

5186449992 this also

[lusty loom]

I have same problem: 5107703044

[viral wraith]

I have the same issue! UID: 581625346

[pliant onyx]

I have another my friend also this id 5289882630

[timber atlas]

5258484005
5147533277

[ornate thistle]

Thank you for your reports, @viral wraith, @lusty loom, @timber atlas. We will get back to you if we have more information regarding this.

[lusty loom]

Thank you, I appreciate it.

[ionic onyx]

5337881208

[viral wraith]

Thank you

[scarlet wedge]

I have same problem: 5251319549

[wicked owl]

5402598783

[steady mirage]

5159010283

[lean pulsar]

i have a same problem 517197580

[prisma sphinx]

5260834189

[subtle rain]

help me

pls

my account is hacked

[upper copper]

I have same problem ID : 51358926377

[daring dove]

I have the same issue! UID: 510681831

[buoyant gazelle]

Please I need 1 million uc 😭

[viscid shore]

I have the same issue! UID: 5216664573

[ornate thistle]

We will get back to you if we have more information regarding this, @ionic onyx, @scarlet wedge, @wicked owl, @steady mirage, @lean pulsar, @prisma sphinx,@upper copper, @daring dove, @viscid shore.

[upper copper]

5186449992

[ornate thistle]

Begging is not allowed. Please go through #735483472432594994 before participating in the server.

[steady mirage]

5225569066

[ornate thistle]

When we have more information regarding this particular issue, we will let you know. Until then, please refrain from repeatedly sending messages regarding the same matter, @upper copper, @steady mirage.

[ornate thistle]

Please refer to the previous responses and avoid repeatedly asking about the same matter after you have received an answer. If you require further assistance, please reach out to the customer service through inside the game, @subtle rain.

[marble fractal]

People used this Bug in midasbuy and bought 16.800 UC for 1$. Then PUBGM froze their UC and they can't use it. If they didn't use UC, will they need to pay for it?

[cerulean girder]

So I wanted to ask what will happen to the accounts that bought the uc for 90cents

[solid marlin]

Id 5216469990

[winter jackal]

5348716168
51788091892

[ornate thistle]

We will get back to you if we have more information regarding this, @blissful tendon, @marble fractal, @cerulean girder, @solid marlin, @winter jackal.

[storm flume]

Please contact the customer service for further assistance, @subtle rain @subtle rain. Refer to subpoint 5.4 in #faq for further information.

[fleet kite]

535569894

[subtle rain]

Now he is asking me for the last purchase service within 180 days because my account was stolen, but the last purchase service I settled was from 2022, August 8. What is the solution?

Now he is asking me for the last purchase service within 180 days because my account was stolen, but the last purchase service I settled was from 2022 August 8. What is the solution [My account was stolen two days ago] ?

[spare tide]

5152372085

[weak basin]

?

what do is this

is this a bot soam

spam

everybody spaming this

[blissful tendon]

This is a collective problem

[weak basin]

what is this problem

what everybody has 136k uc

tf

[dull spruce]

it’s a midasbuy glitch, the company mistakenly made the 16.7K uc, .90 cents so everyone started taking advantage of this glitch, so their complaining about this.

[weak basin]

midasbuy is a official partner of pubg?

[dull spruce]

yeah

[weak basin]

ohhh gg

well easy fix take back the uc

from everyone

who bought from there

[dull spruce]

#chat pls

[weak basin]

xD

[spare tide]

spam

[weak basin]

why you spaming

same image?

@unborn ibex

[heavy basin]

@worthy sable here

[worthy sable]

o

[daring dove]

580800570

[unborn ibex]

5169513545

5673202612

[night cloak]

@ornate thistle 51860110311 bro please report them he is using hacks

[lime juniper]

We are aware of the UC situation and working on it.

[eager minnow]

bruh u have 17k uc

[modern escarp]

Hi, if possible, can you tell me how long this situation will last?

[static stag]

@modern escarp Unfortunately we are unable to provide you the informations of when, but as mentioned we are aware of it and working on it. We will get back to you about it shortly, meanwhile we advise you to wait patiently.

[modern escarp]

I have Fight Chicken Battle tonight, please tell me to wait for the UCs on my account or charge on another account.

[tender kettle]

5273146824

[severe ibex]

5103997404

[vital gorge]

In question, which play area? Inside the game is the country of France ...I reside in Saudi Arabia
What do I write in the answer?

[mental hemlock]

How to get the rewards ?

[quartz sand]

Morning, i do but i saw down below that you’re aware of this issue and you’re working on it already, so i guess video is not needed

[serene gate]

anyone else having issues logging into pubg?

i keep running into error 611 authorization revoked

[odd ice]

Send a ss so moderators can help you

@tender kettle @severe ibex #questions message

[serene gate]

i was able to login. i guess it was just glitched.

[dry holly]

It is not our fault, i logged to website to buy 4000 uc, i found this package of 12000 uc + 4000 bonus and it price is 79 Morocco dirham which is over 8 dollars, not one dollar as you say, based on you terms and agreement , you can not refund nor return the purchases, i swear to god , if you break your terms, i will sue you, no matter how much it will cost me.

[tacit gyro]

@dry holly yeah its they fault cuz they put misleading info everywhere.. "buy from midasbuy get 45% more" so we thought they talking about this... So we all did it... And if they will decide its our fault they will be in big trouble.

[cyan nacelle]

What we can do whit uc?

Wair The all skin will be delited or what or uc just will be removed?

[dry holly]

I agree and i have w big community in my server and over 2 millions followers in tiktok and youtube, if they dare to do something stupid they will lose more .

[tacit gyro]

@dry holly for now. Just wait 😉

[cyan nacelle]

yes

what the will do whit uc?

romove from acc or what

and what the will do whit items

the will remove?

[night cloak]

Remove uc from acc

[cyan nacelle]

whit items?

[night cloak]

Idk

[split badger]

Can they even remove items?

[tacit gyro]

Just stop this bs guys and wait.

[cyan nacelle]

i think we don t need to pay back them

then

[dry holly]

This would be against the terms and conditions they set themselves and this time they will lose more as at least hundreds will sue them.

[cyan nacelle]

yes

[night cloak]

Yes, this is a fault from pubg side not us. Its like one time in finland, someone set the prices of gas 0.016 cents a liter, not 1.60 a liter, so they lost alot of money

I want to know who put the prices wrong, and is he getting fired 😂

[cyan nacelle]

same

xD

[night cloak]

I like that theres people whos asking why they cant use uc, whilst having 130k uc and sayin they didnt do the bug😂

Well not neccesarily a bug, just bought uc

[split badger]

But why they locked the uc then?

[night cloak]

Lucky kurat, ma cotton noh

[split badger]

A ja v

Loool traa

[dry holly]

Bro, it is not a pug , it is not our fault, we find a package on their official website and we bought it

[night cloak]

Uc removitakse, aga mdea mis asjadega tehakse

[keen crypt]

Hello, now my account has been UC frozen. Why and I paid from the official website and my Belvisa and the payment process is 100% smooth.

[split badger]

xd

[keen crypt]

Please explain

[bleak anvil]

They're looking into it and they said that they'll inform once they get an update.

[dry holly]

Because they flounder and don’t know what they should do !! As they are very greedy company , karma screw them a little, how many times you buy uc with hundreds of dollars and you do not get the skin you want with that very low odd percentages?!

[keen crypt]

I hope to solve the problem. We have no reason for this problem, and you always say this is the official website, ship from it only, so please open accounts and the company bears this mistake. It does not download this mistake for players.

[dry holly]

I stand with you, this is logic and fair and what they are doing now is illegal, how come i buy a product but i can not use it ?!!!

[keen crypt]

We are waiting for a response from them

[lime juniper]

See #news for an update on the Midasbuy UC Pack issue.

[night cloak]

Today?

[night cloak]

What about the money we spent for it? Id like a refund

[lime juniper]

Yes.

[lime juniper]

The unused UC obtained from this technical issue will be deducted until it corresponds with the correct value.

[split badger]

Can the players keep the items?

[lime juniper]

The UC is now deducted and the UC restriction lifted.

[lime juniper]

Yes.

[split badger]

Why then my uc is 0 you guys said i will get uc back with real price

[cyan nacelle]

i will wait for my 5k uc back pubg

[lime juniper]

How many times did you buy it?

[split badger]

2

[lime juniper]

Do you find any purchase options that offer UC to that price?

[cyan nacelle]

i just saying i am waiti for 5k uc my back

[night cloak]

One, you would have the uc right now, because they removed only the wrong priced uc

[split badger]

What 5k

[cyan nacelle]

i had on this acc 5k whit my mone y

i buy in pubg sho p

in game

[night cloak]

No you didnt

[cyan nacelle]

yes i did

how i can proof

bruh

[odd ice]

I have a question @lime juniper if had 10k UC in account before bug and after bug i bought another 16k UC using bug and spent all of it and left with 10k UC will my old 10k UC be deducted ?

[lime juniper]

Yes.

[odd ice]

Ok thank you..
just wanted to have knowledge so I can assist others.

[night cloak]

Idk i had exactly 1 uc and it was deducted

[odd ice]

Contact in game customer support

[night cloak]

Yea its just 1 uc im not worried

[odd ice]

I thought 1k UC 🤣

[lime juniper]

Can you share your user identification so I can check?

@night cloak

@cyan nacelle

[night cloak]

Im fine not worried about 1 uc

[cyan nacelle]

5124767492

soo?

we gona get back uc ?

i mean money

[wispy citrus]

Can any one answer me how to get room code

[lime juniper]

Does it mean you spent everything else and had only 1 left, then you lost it?

[night cloak]

No, i had 1 uc before this

[lime juniper]

You had 1 UC, you did not buy this glitch UC, and you still lost 1 UC?

[odd ice]

Room code of ?

[cyan nacelle]

same

[odd ice]

Weekly match or event ?

[odd ice]

Share your character I’d so that she can check

[cyan nacelle]

5124767492

[icy cipher]

My account was hacked and I need to talk to someone who can help me

[lime juniper]

Checking.

[odd ice]

Contact in game customer support

[night cloak]

@odd ice wot glitch?

[icy cipher]

I did it three times, and I need to do it here to send photos more than 5 MG and videos

[unique star]

@lime juniper I want to inform you about the strike on my YouTube channel, I haven't done any kind of misuse can you please help me with that ?

[odd ice]

You send your Appeal in #copyright

[odd ice]

As far as I know it can be solved only through in game customer support or you can wait for a moderator to help here

[quartz sand]

So once you deduct UC purchased on Midasbuy, will players be able to purchase UC in-game and use them?

[lime juniper]

Yes.

[odd ice]

Yes only UC purchased using bug will be deducted

[severe ibex]

so who used the uc before deduct it will not effect there purchased soon ?

[lime juniper]

It is correct. You got 62400 through that glitch and spent 38978. Then now you have 0. As intended. Will make our announcement a little clearer.

[severe ibex]

okay now i got 0 but i mean like i spend from the 62400 38978 like u say i still have to pay for pubg the 38978 ? or what will happen we need something clear 🫶🏻

[cyan nacelle]

RIP 75EUR

[lime juniper]

You will not have to pay anything else than you already did.

[lime juniper]

You paid much less than the UC was worth.

[severe ibex]

so it will not be effecet soon ?

[lime juniper]

Already done. All good now.

[lime juniper]

No, nothing further will be deducted.

[night cloak]

Whoever made the mistake, is he fired yet?

[storm schooner]

wait a minute, if you see discount in the market you are not buying it?

We should pay for your mistakes as I understand

[odd ice]

That’s why used amount is not recovered

[quartz sand]

Basically youre not paying anything cause most of the players already used that UC

[lime juniper]

If you were a multi-billion dollar company, would you fire someone for a few thousands in losses if they generated you millions? :)

[storm schooner]

It seems like a scam made by tencent. So let’s see

[odd ice]

That means some higher official had made a mistake 😅

[quartz sand]

even bad marketing is good marketing, chill

[storm schooner]

To let poeple buy for almost free and put them in to debt to make them buy:) isnt it?

[lime juniper]

Mistakes can happen to anyone!

[odd ice]

There isn’t any debt

[lime juniper]

No, you are not in debt.

[quartz sand]

I think you didnt read official announcement

There is no debt

[lime juniper]

Let me explain it with some examples.

[odd ice]

What ever was left is deducted and used is left

[storm schooner]

Okay I cannot buy anything now in pubg mobile

[odd ice]

You can

[storm schooner]

I cannot. Even rename cards

[odd ice]

Now you can ,freeze is taken down

No more deduction if got zero left

[quartz sand]

thanks error

[odd ice]

You can buy and use normally

[quartz sand]

You cant atm but you'll be able to

[storm schooner]

I’m buying uc and its not appeared in my account 🙂

[quartz sand]

We temporarily disabled the concerned players' ability to consume UC as soon as we discovered this error.

[odd ice]

Purchase was successful ?

[odd ice]

But now it’s fixed

#questions message

[quartz sand]

yeah but maybe not for everyone, there are a lot of accounts

just chill, will be solved

[odd ice]

Yes 🙌

[odd ice]

True… should just move on 😇

[round hare]

I want pubg Pakistan discord server

[odd ice]

We have the regional server that you can find through subpoint 3.1 in the #735483472432594994.

[round hare]

How to contact with support team

[vivid light]

@lime juniper If someone bought uc and didn't used it at all
What happens ? He had spent money for nothing ?

Talking of yesterday issue

[lime juniper]

Then you get what you paid for, which is around 60-120 UC.

[vivid light]

Alright that sounds fair

i've paid for much more i guess like 9$

[lime juniper]

60-120 is if you bought it only one time. Higher if you bought it several times.

[vivid light]

So it's not about the price but how many times you bought the offer

[odd ice]

It’s already deducted if it was bought using glitch

[vivid light]

I know , but I bought for a friend yesterday and he didn't play

So idk how much he will receive for 9$ if it's the uc of the same price or 2$ of uc because it was 12000x2

[lime juniper]

Your friend will then receive between 120 and 240.

[odd ice]

You need to contact in game

[night cloak]

I dont mean harm to this game but im grateful on getting the stuff that i got.

Its not a big loss for tencent since they get over a thousand daily easily

[quartz sand]

Hi again Error! One quick question - will PMCO players get pmco frame? 2023 EU grand finalists

[lime juniper]

Sorry, I'm only involved with game operations and community, but try asking in esports server.

[quartz sand]

Can you send me one?

[lime juniper]

https://discord.gg/esportspubgm

[quartz sand]

tysm

[night cloak]

Dm me

[storm schooner]

Hello, do you know when this discount is coming back to midas buy?

Imagine! So much UC for just 0.90$ you guys are amazing!

[echo dirge]

It was a bug, fixed now. @storm schooner

[night cloak]

he is sarcasti

c

[storm schooner]

I call it discount:) and if its coming back - please let me know! 🙂 I have a list for next one already

[echo dirge]

I see, You want a ban from pubg and here both.

[storm schooner]

I see you are threatening me. 🙂 you wanna get raped

[night cloak]

LMFAO

[storm schooner]

This little guy is threatening me :))))

For a joke.

[echo dirge]

Ping error. Your question will be ans.

[storm schooner]

How childish you are:)

[odd ice]

You can chat in #chat

[cerulean girder]

Remove the items that was bought with bug uc and just refund the money

[odd ice]

They have already fixed it now

[cerulean girder]

How i still have items?

[night cloak]

dollar

Ole vait

[cerulean girder]

Ei ole

[vernal dagger]

Has anyone clarified what the in-game notice truly means? For example, if someone bought 10 times for 0.9, are they 100K+ in debt? I've seen some people buy 600 UC and it still isn't available in their account and some people do have it available (UC bought after the glitch is fixed).

[cerulean girder]

See Rikkus konto market ara

[static stag]

Please refer to the pinned message on this Chanel for further clarification @cerulean girder @storm schooner

[night cloak]

Nende mure tbh

[static stag]

Please do not use languages other than English, @night cloak You may refer to our regional communities for other languages.

[night cloak]

K

[odd ice]

You can keep them only unused UC is deducted

[cerulean girder]

I dont see anything

[cerulean girder]

It's pointless then, imagine what other players feel who have spent thousands

My friend maxed like 30guns

[odd ice]

#news message @cerulean girder

[odd ice]

It’s there decision

[cerulean girder]

Stupid decision atleast add uc minus then

[hollow orbit]

hi

[modern escarp]

@lime juniper Hi, I already had 11k uc yesterday, then my friend gave me 12k uc, and I spent 10k uc from that 12k uc, but in the end, I had 14k uc left in my account. Today, 12k uc was deducted from me. Will this deducted amount come back?

[lime juniper]

No, it will not.

[brave wraith]

I play alot of games but how to increase the bar not working?

[brave wraith]

@lime juniper i need help

[ornate thistle]

Please provide your details in this post: https://discord.com/channels/393088095840370689/1167500395040493700

[tender moss]

How to get 90 FPS on Huawei p40 pro ?

[chilly spade]

@tender moss refer to the response above for detail ^^

[lyric ether]

How can I be a reporter?

[odd ice]

Check pinned message in #cheating-news

[weak basin]

wdym reporter

so you report only online people like tiktok facebook

not ingame? 🤔

[wispy citrus]

The disvord new event that start from 8,9 and 10

[meager pumice]

When i can edit my tag in 4/4 popularity battle?@odd ice

[weak basin]

yo @lime juniper there is a facebook account with similar name as midasbuy they running a phishing website and people are falling for that can you guys do smth about it?

[bleak anvil]

You can report them through https://pubgmobile.live/report.

[pseudo finch]

How do I download the beta on iOS? Someone send me a link

[weak basin]

thats if people cheat

[lethal thunder]

Hi there, you help me look out for this user ID, I knocked him out , but still he was moving at a speed than a normal player could.
@lime juniper @static stag

[tender moss]

My device is Huawei p40 pro as it should be have 90 FPS but i still don't have the 90 FPS option yet

[chilly spade]

P40 pro isn't highlighted in the list above, you may submit an application through that link if you thinl the specifications support the feature.

[bleak anvil]

You can report such scam platforms too. Isn't that a form of cheating too?

[nimble lodge]

Hello @lime juniper iam GashiGraphics PUBGM Content Creator and PUBGM PDP - Designer, and i want to ask how i can become a Outstanding Creator (PUBGM Partner) i have 50.9K Followers in TikTok and i post PUBGM Videos, but in the link is required and Yt Channel and Twitch Channel, i should have and in yt + Twitch 50K+ Followers, or can you explain to me better, because i saw many Outstanding Creators just with TikTok Profile

[tender moss]

Maybe because it runs or kirin chip not on Snapdragon thats why they don't optimising this.. still I'll send an application to the devs

[lean wind]

Can I get verification code for creating wow map

?

[zenith fern]

Hello I'm PDP Artist and I want to were is the result of the last firearms content pls @lime juniper

[weak basin]

no thats not cheating

they are saying cheating in game not webpages that run phishing

two different things

[bleak anvil]

You can report such scam platforms too.

Such platforms are already reported by many and actions are taken against those accordingly.

[weak basin]

they still running

reports from regular users wont matter

[bleak anvil]

Running what?

[weak basin]

only if it was millions of people reporting

you need a good company a big one report

[bleak anvil]

Who told you? Every report is taken care of.

[weak basin]

im saying facebook reports

maybe pubg does take care of each report

but facebook doesnt care

[bleak anvil]

If the platform really violates the Terms of Service then it'll be removed.

[weak basin]

running a phishing webpage and using facebook to promote it that violates terms of services

[bleak anvil]

Then report them?

[weak basin]

i did

they still on

[mortal meadow]

How can i join as a moderator in pubg?
I have been playing pubg since the season 4

[bleak anvil]

Bruh! There are tons of reports, those can't be processed instantly. It needs time.

[bleak anvil]

From #735483472432594994.

[weak basin]

how long ? 1 week 2week ?

[bleak anvil]

I'm not aware about that.

[weak basin]

i reported them like 2 weeks ago idk

still nothing happening to them

here is the page

[bleak anvil]

You can check its status through https://pubgmobile.live/status

[weak basin]

what is this

[bleak anvil]

The record of reports made through the report form are kept here.

[weak basin]

they are reporting

players

that are hacking

not pages that are scaming

[bleak anvil]

Any kind of violation of the Terms of Service can be reported through that form!

[mortal meadow]

Whats the process

[bleak anvil]

Everything is already mentioned there. I don't know anything else.

[bleak anvil]

What now?

[mortal meadow]

Are you human or robot?

[bleak anvil]

I'm a bot. ||Human.||

[weak basin]

it says cheating content

[mortal meadow]

Not human?

[weak basin]

not violates terms of services

[bleak anvil]

What if any violation of the Terms of Service = Cheating?

[mortal meadow]

I want to join as a moderator and i know i'm capable of that.Tell me whats the process

[weak basin]

i dont know that 😄 error knows it

[bleak anvil]

The process is already mentioned in #735483472432594994. There's nothing else to know.

[mortal meadow]

There is no information about that topic in guidelines