questions

[eager minnow]

ohh nvm

[orchid jolt]

TY

[green agate]

There unfortunately is no information on when that hairstyle will come back.

[storm flume]

Please contact the customer service for further assistance, @raven oriole @humble geode. Refer to subpoint 5.4 in #faq for further information.

[tired pawn]

is playing on emulator really a bad thing that they even suspect me and frozen my account? tho i never use any 3rd party things...

[clear spindle]

As long as you play on GameLoop it won't be a problem, @tired pawn.

[tired pawn]

yes! i played on gameloop and like that, but today at 11.19am utc+7 i logging in and there is notification like that

so what do i do now? i dont want to lose my today rp mission, but my account is already got frozen.... i even contacted service email just now.

[clear spindle]

reinstall the emulator from https://www.gameloop.com/ meanwhile do the "File claim" to contact the in-game customer service.

[tired pawn]

what the reinstall will do? do you think that my current emulator that caused this?

they said normal, but my account still got frozen and i can't log in to the game.

[quick wadi]

Ok

[tired pawn]

....

[jade cypress]

What do i need to do to obtain these perks? Should i buy all of cars to open it?

[tired pawn]

is the support on holiday today?

[vague saddle]

Not good

[turbid hull]

@jade cypress yes

[jade nest]

They have been bringing it every 3rd RP for a while. And now it hasn't come again for past 2 RP,so you can expect it to be available in next RP reedem. This is just my guess and a possibility based on the previous availablity of the item.

[delicate pumice]

theres usually a uc station that comes with every car collab right?

[static sleet]

For issues related to GameLoop, please visit their Discord server or website, @tired pawn.

https://www.gameloop.com/.

[mellow burrow]

First of all what does this mean, does it mean every user will soon get 1.5K tokens?

Which is used to claim this .

And get users 1 car of these, or be able to gift to other friends,?

[jade cypress]

Not every user, but only those who spent 2.400, 9.000, 18.000 etc. If you spend 36k you will get this bonus of 1.5k event tokens
@quaint moss tell if im wrong coz i didnt look closely at this thing, just collected everything

[quaint moss]

If you spend on Austin Martin car spin you get event coin
& If you spend 36k total you get total 1500 coin is like free key card

[quaint moss]

For getting this you need to spend on collaboration car skin if you spend 2400 you get 100 and so on

[dull willow]

Hi

is there a helper here

[pallid niche]

Hi

[dull willow]

@worthy sinew Hey

[twilit girder]

Hi all,
If i have a Mirado aston martin (3 cards) will it show on the livik lobby and in a plane jump?

[dull willow]

@static sleet Hey?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dull willow. Remember to read through #faq before asking questions in the support channels.

[static sleet]

State your question(s), @dull willow. You do not need to take permission to ask questions in support channels.

[dull willow]

Oh yes

Sure

So, i have sent an email to pubg regarding my account that was hacked and banned and got a response but i dont really understand all they say because english isn t my native language, if you could help

I mean, i can understand 90%, but there are some words i dont really use in my speaking and i dont figure them out

And i dont know if the email tries to help me or just automatic answer

this is the email

[static sleet]

They are asking you to submit an appeal with the account that has been penalized. Which means, you will have to login with that account first and proceed from there.

[dull willow]

Alboz

But where

I can t login because it s banned

i can only login here

What should i do from here

[turbid hull]

Is this bug or not ? not looking very good

[chilly spade]

Tap on file claim and submit the appeal.

[dull willow]

And how i submit it? @chilly spade

Where do i click

Because its just some robot answers

[chilly spade]

File claim

[chilly spade]

You have to state all situation first.

[dull willow]

Okay, ill try in 30 mins

thanks

will be back

[green agate]

If this is from the Cheer Park function, it is recommended to find a similar post in #996546243859853424 and post your details there to help streamline the process.

[green agate]

As far as I can tell, this applies to every vehicle paint job that costs 3 aswell.

[green agate]

Did you still need help? It would be greatly appreciated if we could be given the inquiry upfront.

[quaint moss]

When I get approval and how I joined investigator panel server 🤔
I didn't get eagle eye system approval it's been 8 mounth I'm appointed as major and yet to be my request is pending plus I didn't get mail for joining investigator panel my some friends get this mail in their in game mail box

[green agate]

If it has been past the deadline provided in-game, it is recommended to contact the in-game customer service.

[green agate]

The event is rotational, meaning that it returns every once in a while.

[quaint moss]

@tepid lily

[quaint moss]

I'm from India so even I ask in game support anything they replied same due to information technology guidelines wo unable to help

Game ban here 😅

[green agate]

That would more than likely be a problem with the application process.

Since certain regions are banned for specific reasons.

[dull willow]

how long to wait

[mortal apex]

Please try it again sometime later.

[vivid carbon]

When will the next Xsuit come

[mortal apex]

No estimated date. Please keen an eye out in #news.

[vivid carbon]

Where do i check my rank again

#bot

#commands

[blissful orchid]

hi

[royal zenith]

عاتمتا

[blissful orchid]

I can't login from mobile and Gameloop. I am getting the error "Login failed. Please try again later (211)". My account is linked with my phone number.

[cyan citrus]

If you're asking about Discord, you can check your rank in #481204134859505684 by using the !rank command.

[cyan citrus]

Could you please share a screenshot of the issue you have encountered?

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

Please change your game language to English first, @blissful orchid.

[blissful orchid]

"Login failed. Please try again later (211)"

I have to wait until I try again. 😦

[cyan citrus]

Please share a screenshot after changing your game language to English, @blissful orchid.

[blissful orchid]

okay

[cyan citrus]

Please try to change your password and try to log into the account again, @blissful orchid.

[blissful orchid]

Where do you want me to do this? Is it mobile? Gameloop?

[cyan citrus]

We provide community support only for mobile platform, @blissful orchid.

[blissful orchid]

Now I will try to reset password on mobile.

Sending too frequently. Please try again later 😦

[cyan citrus]

This might happen when you try to request for the verification codes multiple times, @blissful orchid. Please try again at another time or try again after 24 hours.

[blissful orchid]

😢

[scarlet lodge]

I want someone who can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scarlet lodge. Remember to read through #faq before asking questions in the support channels.

[scarlet lodge]

My account was stolen for the second time after I got it back. When I emailed support and sent the full information, they said that they had returned the account to me, but nothing happened, and the account is still with the thieves, and they no longer respond to my messages. I can send pictures of the mail that was between me and support.
can you help me

[vivid carbon]

How many mini materials can I buy after reaching level 100 on the Royal Pass for 240 RP Points

[vivid carbon]

What did u do to get it stolen?

Just curious 🤔

[scarlet lodge]

Are you a moderator here?

no. Then why should I answer you?

[mellow burrow]

2 from the rp pts store.

[vivid carbon]

Now im confused somebody said 1 in #pubg-mobile

U fr sure that cap is 2

[mellow burrow]

In rp store check it says 0/2 owned.

i 99.99% think so

[vivid carbon]

Then its gonno take 5 seasons for me to get a single big material for the UMP death message

[mellow burrow]

Since last season was like that

[vivid carbon]

Yea i believe you now

[mellow burrow]

You get mini materials in rp too

[vivid carbon]

Is there a good way to get a material for cheap?

Yea but its to upgrade the UMP to level 2

[mellow burrow]

Check the rewards

[vivid carbon]

Itll be 0 after

[mellow burrow]

oh ok

No idea im a f2p too lol

[vivid carbon]

Yknow any good way to get material?

Lol

Whats a f2p

Free to play?

Ah gotcha

When will the spend 300 uc thing to get materials back

[mellow burrow]

No idea.

[scarlet lodge]

@lime juniper @light trout @green agate

[green agate]

We cannot help with physical account issues through the community.

[scarlet lodge]

What is the solution if on the email and the game only?

[vivid carbon]

Is PUBG down? I've been experiencing high ping and lag on my lobby

I swear i havent even won 5 times

[mellow burrow]

Just try restarting and fixing your network …

use a internet speed check.

[tepid lily]

You can apply to the system after a certain rank for Eagle Eye but to get approval it requires very good accuracy level for Normal Review percentage and your past history of review and accuracy level. If you meet the criteria, you will get the approval.

Applications are being checked now after a certain time 🕰️

For the invitation to the server, You have to wait until you receive an invitation through in-game mail box

[misty pawn]

Guys my problem in the peek is a server problem

All players in South America has the same issue

[chilly spade]

And what the issue is?

[misty pawn]

The peek button delay in response

[tardy tundra]

how do i create a WOW room

[native anvil]

Go to WOW, then select the map for which you want to create a room. You will find "Create Room" at the bottom right.

[native anvil]

Please share a video recording of the issue you are facing.

[blissful orchid]

I'm still getting error 211 when logging into my account.

I still can't access my account Any admin to take care of it?@everyone

[blissful orchid]

I was really nervous and my account was full!

will someone help ?

[native anvil]

▫️Make sure your network environment is in a stable stage.
▫️Try switching your network to (4G or Wi-Fi), and make sure you are in a stable signal area.
▫️Free up some storage on your device.
▫️Try to perform a routine repair of the game from login menu and restart your device.

[misty pawn]

Problem video link
https://youtu.be/nFRuL6bTWyA

[blissful orchid]

I receive a confirmation code on my phone. I change the password, I log in with the password I changed, but the result is still the same. Do I have to wait 24 hours? @native anvil

[native anvil]

The first account's server is Europe, where it has a good ping of "24," while the other account's server is South America, with a high ping of +240.

Make sure to choose the best server for you, where you have a good ping, to avoid any delays during gameplay.

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard. If the issue still persists, please contact the in-game customer service for further assistance.

[misty pawn]

Thx

[native anvil]

You're welcome!

[swift hatch]

Will there be a collaboration with BMW or Mercedes?

[blissful orchid]

This game really tests my patience!

[mortal apex]

No information regarding this. Feel free to use #996458713126797405 to share concerns/feedbacks.

[blissful orchid]

I was using Google DNS settings. I got it on auto. I am someone who broadcasts on facebook via Gameloop. I am not playing any games on my phone. My account is only linked to my phone.

What are the options?

I was asked which option I should use there

I am waiting for a reply

[native anvil]

We provide community support for the mobile platform only. For further assistance, please contact customer service within the game. Refer to subpoint 5.4 in #faq for further information.

[quick wadi]

Ok ok

[fading onyx]

how can improve the matching speed by play on emulator?

[cyan citrus]

Matchmaking is related to how many players are currently in the queue, @fading onyx. As emulator platform has relatively less players compared to mobile platform, a higher matchmaking time can be expected. We recommend that you try to disable Match by Language option or try to switch to a different game mode.

[fading onyx]

Already did it, but still cant join any game, feel bad.

[cyan citrus]

Are you using the GameLoop emulator, @fading onyx?

[fading onyx]

its Nox

Is it different for using another brand emulator will be effect the matching time?

[cyan citrus]

Only GameLoop emulator is recommended, @fading onyx. Also, keep in mind that players using third-party emulators cannot match with players using GameLoop.

[fading onyx]

Ah i see, should take a try.

[oblique hedge]

What ports PUBG Mobile use? I want to set up port forwarding

[cyan citrus]

It should not be needed for PUBG MOBILE, @oblique hedge. What is the issue you are facing?

[vivid carbon]

Does raising the sensitivity of the camera or scopes of weapon make the recoil increase to cope with the control of the weapon, This has been my question ever since as I play with default settings on 2.80 k/d. They said having your settings settle to my skill and liking is an advantage and should be done to improve my skill.

[oblique hedge]

randomly ping spikes in the game

[cyan citrus]

This should be an issue with your internet connection, @oblique hedge. Please try to switch to a different internet connection or try to switch between Cellular and Wi-Fi.

[storm flume]

Please contact the customer service for further assistance, @lean depot. Refer to subpoint 5.4 in #faq for further information.

[eager minnow]

how do i link my phone number if i already have email linked in my account? do i need to log in via email i linked to link a phone number?

[native anvil]

Yes, make sure to log in to your account using your email before linking your account to your phone number.

[eager minnow]

nooo i lost access to my email i forgot pass😭😭

so does that mean i cant link a phone number forever?

thats saad

also its a new email that i linked in. AND HOW DID I FORGOT PASS IM SO SILLYY

its pretty strong pass btw

verry strong

nahh its not bc im silly its because im DUMB why didnt i copy the pass first aftet changing the pass? i feel like im the modt dumbest person alive.

yeah. i couldnt link my phone number if i lost access to my email. couldnt log in. forgot password. i couldnt add an extra security to my account then. if im DUMB

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe condor.

[native anvil]

If you have forgotten your password and still have access to your email, you can reset your password or log in using the verification code sent to your email instead of the password. If you have lost access to your email, please contact customer support within the game. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

If you were previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship.

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @bright river.

▫️ ⁠#news message.

[heavy vortex]

is this intentional

And is the voice pack claimed in trivia event same as the one in dragonbols event shop?

[chilly spade]

Yes and this is intentional.

[heavy vortex]

hungy?

intentional?

[heavy vortex]

why does the voice pack i got from event not says owned in shop

[chilly spade]

Oh not hungy, thats bug. I thought you were asking about samples in both place.

[steady egret]

I have a question

[chilly spade]

Because the limit to buy a sample voicepack in the shop is 1/1, so when you won it through quiz, it won't show as bought.

[chilly spade]

State it.

[steady egret]

So my friend got hacked and he can log in cause he has his facebook and apple id linked but the guy that hacked him put his number in the account and my friend isnt able to change do to the requirements to reset a number link

[chilly spade]

Contact customer support for account recovery related queries. Refer to subpoint 4.5 for information on how to contact Customer support.

[steady egret]

Alr thank you so much

[hasty pivot]

Is there any way if unblinking social media account from pubg?
My twitter is connected to it and it got hacked idrk how to unlink I cant take risk of 15 days log in

[chilly spade]

Contact in game customer support.

[hasty pivot]

Thanks but someone told me to put phone number he wont log in

[chilly spade]

Are you asking to unlink 3rd link?

[hasty pivot]

No 2nd

I have twitter as 2nd link

Which is hacked

[chilly spade]

Please contact the customer service for further assistance, @hasty pivot. Refer to subpoint 5.4 in #faq for further information.

[hasty pivot]

How to contact customer support?

[chilly spade]

Refer to subpoint 5.4 in #faq for further information.

[hasty pivot]

Ok thanks

[green vector]

What does it mean by modifying the game code and data?

[dusty crow]

you changed some in game files and game strongly believes you are cheating

[bold root]

@sick shale

bug fpp

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @bold root. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[vague sparrow]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague sparrow. Remember to read through #faq before asking questions in the support channels.

[vague sparrow]

any help?

[night cloak]

hey, so i have a uestion regarding rank, if i was to reach ace while ranking in the top 500, how long would it typically take for the rank to update from ace to conqueror? ex. a couple minutes to an hour

[night cloak]

00:00 daily reset

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague sparrow. Remember to read through #faq before asking questions in the support channels.

[orchid jolt]

Where do you get this avatar from

[sick shale]

The Top 500 players at Ace tier or higher on the server will automatically upgrade to PUBG Conqueror tier at 00:20 (UTC +0) every day.

[night cloak]

Okay okay thanks

[opaque crane]

I bought ipad 10 new one but iam facing drop frame why!?

[digital pumice]

Hello can i find support here?

[fleet wigeon]

Ask the question.

[lean venture]

whats in the ESPORTS Special Crate?

[idle forum]

Can any one assist ma

[copper kindle]

who for a game??

[idle forum]

My account has been unfair for ten years, and I try to talk to anyone from the game, no one responds, and in the Discord, every time I talk to you, write down the time out for a week. I hope I know how to solve the problem and what is the reason for the time out

@sick shale

My account id 5609185397

[copper kindle]

Ok

[night cloak]

ur broke u cant get it

[storm flume]

Please contact the customer service for further assistance, @runic glade. Refer to subpoint 5.4 in #faq for further information.

[green agate]

The most common drop rate item is silver, with other various items being obtainable.

[rustic sentinel]

Why there's no 90fps for s22ultra

[jade raven]

Own 1 Ultimate outfit to obtain this avatar

It's in achievements

[chilly spade]

Refer to the replied message above, @rustic sentinel.

[burnt terrace]

helllo, i want to ask if i can join my friend's clan, he is from south korea and I'm from philippines and i use the global version, can i join my friend's clan?

my friend uses the korea version

it's a no then?

[chilly spade]

No.

[jade raven]

You may visit #clans , good luck

[spark garnet]

Anyone who can help with questions regarding application for eSport card?

[chilly spade]

You may seek assistance at Esports server for PUBG MOBILE.

Refer to the replied message above for server link, @spark garnet.

[blissful orchid]

I'm still getting error 211 when logging into my account!

please i need the support of an authorized person. I haven't been able to stream since yesterday.

[chilly spade]

@blissful orchid refer to the response above ^^

[maiden oasis]

why cant i use my 60uc goddess arrival vouchers on single draws? It says to spin for 10 uc and doesnt give the option to use coupons

[mortal apex]

Could you please share a screenshot of it?

[maiden oasis]

Nvm i bought for 10 uc

Then it let me use the coupons

Sneaky way of stealing 10 uc

[night cloak]

On the Turkish side, the account recovery form gives an error like this, no help, why can't we recover our account? <@&481161015728406538>

Error text. It says sorry you are not in a test zone

@glossy sable

@light trout

[mortal apex]

Please contact the customer service for further assistance. You may refer to the subpoint 5.4 in #faq.

[night cloak]

@mortal apex Don't know where to get help please show me a way

[mortal apex]

Click on Settings (bottom right corner) and after that click on Customer service (as shown in the video). You can also contact them through the Login Menu by clicking Help.

[hasty pivot]

How to do I connect phone

When I enter and obtain code it says this

"The security check has failed.Please log in the account" idk what more

[night cloak]

The effort of all the support team here is free, you are really good people, you take care of all our problems, you help me, I love you very much, I hope you get what you do in life.❤️🫡

On the Turkish side, the moderators do not help, none of them return, it is completely unfair.

[night cloak]

<@&481161015728406538> 🫡❤️

[trim echo]

Where the All-Talent button?

[hasty pivot]

If I have 2 linked accounts

Facebook as first

Twitter as second

Can he unlink facebook if he logs in with twitter

#faq

[mortal apex]

Have you met all the listed requirements? If not please log out from all devices and log in again with your email in the account.

Should the issue persists please contact the customer service in game for further assistance. You may refer to the subpoint 5.4 in #faq.

[mortal apex]

You can find it in Settings > Matches.

[hasty pivot]

@mortal apex I need to connect email not change

Is someone smart enough to tell if this is a scam

He asks for screenshare on gmail

[green agate]

It's best to not comply through Discord DM's.

The in-game customer service doesn't need account details or etc.

[tight dock]

Hello, who can I contact for account recovery?

[storm flume]

Please contact the customer service for further assistance, @tight dock. Refer to subpoint 5.4 in #faq for further information.

[jade raven]

In-game support only.

[random oyster]

Is it just mine or anyone here cant hear the car sound?

[onyx plover]

I send Request 7 Month ago until to now still on pennding .. . Why ?

[jade raven]

I don't seem to have this problem. You may perform routine repair from login screen and if still exists then record a clip and create a new post in #996546243859853424

[chilly spade]

To get approval it requires very good accuracy level for Normal Review percentage and your past history of review and accuracy level. If you meet the criteria, you will get the approval.

Applications are being checked now after a certain time 🕰️

For the invitation to the server, You have to wait until you receive an invitation through in-game mail box

does this help?

[vivid carbon]

Have you guys experienced the bug where the exit button for a vehicle goes back to its original form on the default controls and only it, It ruined my 4 finger controls and I kept dying because it suddenly switches from the place I've been used to and place to the default state when you first install the game.

Sadly I havet got a recording of this and is unable to post a bug report about this but have you guys ever experience buttons being misplaced / returning to the old position / default position?

[chilly spade]

You may definitely make a post in #996546243859853424 after recording whenever it happens again.

[vivid carbon]

this only happens on ranked matches and recording really bothers my phones performance but I'll try my best.

[chilly spade]

Take your time.

[mortal apex]

If that does not help, please contact the customer service in game for account relate issues.

[rotund swallow]

Help please

[chilly spade]

Explain.

[rotund swallow]

Cant get the code to work for my layout

My friend sugguested a new layout and gave me the code but it doesnt work

[vivid carbon]

Is this a bug

TPP Left Lean

FPP Left Lean

@lime juniper

Is that a bug???

Or intentionally made

The TPP Lean scope has an advantage than FPP as it has less scope lean

[vague sparrow]

???

[chilly spade]

Can you elaborate please?

[vague sparrow]

i lvl 7 sho
de take key not outfit and now cant take any thing

[chilly spade]

@vague sparrow can you explain more with clear sentences pleass?

[humble geode]

delete according

[surreal bronze]

Hi

May I ask you guys a question

[chilly spade]

Yes please.

[vague sparrow]

I was on level 6, I tried the first time and failed the second time, the request time out and take my uc thin i wait no thing hapen so i rest the game and that what hpaen and whene try to collect tell me comand error

[surreal bronze]

My child used 250$ on PUBg without my permission

So I requested refund to apple

[chilly spade]

You were accelerated to level 7 on the next time. Are you able to collect the suit?

[vague sparrow]

no

no thing

[chilly spade]

You have to tap on the outfit to claim it, however your progress will be resetted after that

[vague sparrow]

i can sho u in scren sher if u want?

when i try to claim

[cloud solstice]

Hey guys, does a gifted token count towards masterpice?

[surreal bronze]

But I maybe get device-blocked if it is refunded

[glossy sable]

Can you share a screen recording, please?

[glossy sable]

You are welcome, glad we could help you. Please do not use the Moderator role mention if there is no emergency, though.

[rapid bramble]

How can i change the position of the wall?

I am talking about the button to summon wall

[glossy sable]

Woah, been a while I didn't see those. Can you try holding the button, and/or swiping while holding it?

[rapid bramble]

Sorry, i don't get what you are saying

I think i was not clear

I want to move that button from the throwable button

[glossy sable]

Aah, okay. I thought you were talking about the wall itself. Let me check.

[rapid bramble]

Ping me if you find any solution

[chilly spade]

You can try changing the location for throwables as this is old mode and ig WOW dont have specific controls.

[night cloak]

The achievement where you have to get 7 wins in row does it have to be erangel or i can do it in livik or sanhok?

[rapid bramble]

It just needs to be the themed mode

[rapid bramble]

Ahh, it sucks

[chilly spade]

It can be any map but the 8th match after 7 consecutive wins should be erangel ( Themed)

[glossy sable]

Erangel, please.

[night cloak]

@glossy sable hello can anyone help

[chilly spade]

State your query dear.

[glossy sable]

Are you saying you are currently banned, @night cloak? If so, please refer to the bot's message.

[coral hemlock]

@feral forge uc rebate wala event kab aya ga @feral forge

[storm flume]

Please do not use languages other than English, @coral hemlock. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral hemlock]

When uc rebate event Will be available @glossy sable

[glossy sable]

Keep an eye on #news.

[coral hemlock]

Previous season uc rebate had come after 3 days but now itz been 5 days @glossy sable

[chilly spade]

Refer to the response again, keep and eye on #news. There is no ETA of the event.

[frozen arch]

Does anyone know if the latest nvidia driver update bugged the fps and freezes on gameloop while playing pubg mobile?

[glossy sable]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.
https://www.gameloop.com/

[glossy sable]

Thanks. We will get back to you.

[hearty maple]

hello

[rigid quarry]

for mission (wish come true) its required my player on gold or platinum ?

[storm flume]

Please do not use languages other than English, @pastel wadi. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glossy sable]

Alright, please make a post in #996546243859853424 with this video. Read the post guidelines before making your post. Thank you for your report.

[glossy sable]

Can you state your issue?

[hearty maple]

account in safe mode for 7 days

[glossy sable]

What do you mean by safe mode?

In that case, refer to the bot's message.

[twin basin]

Does poco x3 nfc will support 60/90 fps in future?

[green agate]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit through https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device does not currently support the 90 FPS settings.

[green agate]

All standard events have a 30 day deadline, please exercise patience until that date has passed.

[marsh skiff]

Hi guys, i won 10 Matches in Dragon Ball Mode in Sanhok map but i didn't get this trophy, can anyone help me please

10 Matches in a row for sure

And i was in Platinum Rank

[green agate]

#questions message

[marsh skiff]

I didn't get the trophy in my inventory after winning 10 Matches in a row so i could trigger the Dragon Ball Trial

That's why I'm asking because it's something abnormal

[cyan citrus]

You should be in Diamond tier or above, @marsh skiff.

[night cloak]

hey, approximately how much points would it take to guarantee a spot within top 500 on NA solos?

[cyan citrus]

You can open the season menu in the game and tap on your current tier icon to check the Conqueror minimum points, @night cloak. Keep in mind that this might change and increase over time.

[night cloak]

ok thank u

[vapid path]

Can someone help me to recover my account that was hacked yesterday?

or at least give me information or help me speed up the recovery process

[storm flume]

Please contact the customer service for further assistance, @vapid path. Refer to subpoint 5.4 in #faq for further information.

[onyx plover]

accuracy level its always on 100% without lost . but 7 month send request but didn't get answer until to now , its not normal

[crisp stag]

What should I do if I receive this message ( dear player the system has detected that you you have a committed an unfair cooperation )

[glossy sable]

That means you have been found to have teamed up with enemies. Do not do that again, or you might receive an account suspension.

[wraith cosmos]

Hello! Is there any way to talk to customer support directly? my account got hacked and the email got changed.

[storm flume]

Please contact the customer service for further assistance, @wraith cosmos. Refer to subpoint 5.4 in #faq for further information.

[crisp stag]

Should I do ( apply for observation )

?

[wraith cosmos]

I've already done the steps, but i get put into a screen where i haven't yet entered any information, but says that i will get sent an email about my request. May i ask where should i expect to get an email?

[cyan citrus]

Are you trying to use the Account Recovery feature through the in-game customer service, @wraith cosmos?

[wraith cosmos]

Yes, but when i enter my UID and complete the verification method, instead of getting the fill up information menu, im prompted that i'll get sent an email, even though i haven't entered my email address yet, would you like to take a look through a screen recording?

[crisp stag]

@glossy sable

..

[cyan citrus]

Could you please share a screenshot of the issue you have encountered, @crisp stag?

[cyan citrus]

Can you share a screenshot of this instance?

[wraith cosmos]

Keep in mind, i haven't entered an email address yet, so i don't know where i'll receive the said email

[feral hamlet]

Did the damage input of fist increased? I just got killed by a dude with a fist in just 3 or 4 punch

[cyan citrus]

If you submitted a request for account recovery before, you should have been asked to provide an email. The customer service will contact you on that email. If you do not remember submitting this request or your email, please reach out to the in-game customer service using the Contact Us option for further assistance.

[cyan citrus]

We do not have information regarding any such change. Although you can still get a significant damage and can get eliminated with a fist. How fast you are going to be eliminated can vary depending on different factors such as your current health, the part of the body where you are hit, and whether you have any armor or not.

[crisp stag]

ok

[crisp stag]

@cyan citrus

are you here ?

[pearl flame]

My account is linked to gmail, but I switched devices now I use iPhone and the option to log in through gmail does not appear. I tried to log in through a friend's amdroid to connect to Facebook or phone and it says I can't because I haven't logged in for 15 days, but I didn't log in for that reason. Someone help me please

[crisp stag]

@glossy sable

[glossy sable]

Please share a screenshot as requested.

[glossy sable]

Didn't you say you logged in on your friend's Android device? Did you use the email login or the Google Play login? I assume the later since you said Gmail, but just to be sure.

[random oyster]

is this normal or not? The car doesnt have a sound when im driving it all the cars are the same its annoying cuz i dont know if there is an enemy using a car

[night cloak]

Does anybody know where and how to use these tokens? Pressing 'Use' takes me to a Dragon Ball crate but one that needs UCs to open and not these tokens!

[rapid bramble]

It does use this token

[night cloak]

The dragon ball crate? It shows UC as the currency

[rapid bramble]

Click open

[pearl flame]

@glossy sable Gmail

[rapid bramble]

It will prompt you to either use token or uc

[pearl flame]

@glossy sable I tried to do this on a friend's android by logging in to gmail and entering to switch to Facebook or phone, but it says that it is not possible because the account has not been logged in for 15 days

@glossy sable Is there a way to fix this or will I lose my account?

[glossy sable]

You already said that. I asked you if it's the Google Play login.

Can you share a screenshot, please?

[glossy sable]

No, that is not normal. Please repair your client and try again.

[pearl flame]

@glossy sable yes, that

[glossy sable]

@pearl flame

[pearl flame]

@glossy sable I'm Brazilian, so everything is in Portuguese, and would you like to see the login screen or the one that appears when I try to link the other account?

[glossy sable]

Both, please. In English if possible.

[pearl flame]

@glossy sable

[glossy sable]

It seems that you are trying to unlink something, according to that message.

[pearl flame]

@glossy sable exactly, because my account is linked to gmail but on the iPhone there is no option to enter through gmail, so I tried to link it to Facebook or phone but it is not possible

[dry rock]

اريد رمز عالم العجائب

[storm flume]

Please do not use languages other than English, @dry rock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glossy sable]

I understood that. Are you trying to replace the Google login with Facebook, or are you simply adding it?

[pearl flame]

@glossy sable to replace

[dry rock]

I want a world of wonderland invitation code .

[glossy sable]

Ah, that is why it does not work. Try to simply add the new login method, while leaving Google there.

[pearl flame]

@glossy sable but i clicked on link, add, replace no sorry i said it wrong would be add

[dry rock]

I want a world of wonderland invitation code . Please

[glossy sable]

Ah, okay. Then it should be because you did not login for long enough on that device, as the message says.

Try again in 15 days, or contact the in-game Customer Service.

[glossy sable]

Someone will get back to you with more information.

[dry rock]

Good

[pearl flame]

@glossy sable when trying to add it informs the following message " you have not logged in 15 days in the last 30 days on this device. cannot unlink.

@glossy sable Ata sorry I thought this was pubg support lol

@glossy sable I sent a message to support talking about the case, I have to wait up to 72 hours, I came here thinking it was support, sorry

[glossy sable]

Alright, no worries.

[random oyster]

Its still the same i also reinstalled the game already

[glossy sable]

Please make a post in #996546243859853424. Read the post guidelines before doing so.

[glossy sable]

You can apply to become a WOW creator in-game.

[light trout]

If you are asking about the last one, "Wish Come True IV", you will need to be on Diamond or above. Remember to do in Dragon Ball Super themed mode.

[dry rock]

Submitted but mail removed

Hilp

Help me

[modest crest]

How's this possible 🤔

Like they got complete rp without buying rp

[modest crest]

Not really

[glossy sable]

Alright. Did you apply?

[crisp stag]

i cant

[glossy sable]

Does the button do nothing?

[crisp stag]

The download does not complete

[crisp stag]

yes

[glossy sable]

Could you make a screen recording, please?

[crisp stag]

the loading stopped in the middle

2

[glossy sable]

You should try again, then.

Wait, that message can be scrolled, right? Can you do that?

[crisp stag]

yes i can

[glossy sable]

Take a screenshot again with the message scrolled, please.

Ah, okay, it's the in-game browser.

[manic tendon]

Guys someone stole my phone and linked their email and number to my account. Any chance of getting it back?

[storm flume]

Please contact the customer service for further assistance, @manic tendon. Refer to subpoint 5.4 in #faq for further information.

[crisp stag]

I am sorry apologize I did not understand

[glossy sable]

No worries, don't mind that message.

[glossy sable]

Do you have a social media account linked to your game account?

[crisp stag]

It's only for a day

[glossy sable]

Ah. Wait out the day, then. Be careful about your behavior in matches from now on.

Next time will not just be a day.

[crisp stag]

i know

but

Should I do a apply for observation ?

[glossy sable]

Can you send this first, please? I would like to make sure of something.

[crisp stag]

ok

[crisp stag]

I should wait 200 seconds

[glossy sable]

What do you mean?

[crisp stag]

I clicked a lot of times

[crisp stag]

Can you check the private chat

[rough orbit]

Where do I report a cheater on tiktok

Nvm it's answered

[lapis junco]

I have a questions regarding purchases. 1. What's the difference between Prime, RP Prime, Elite Pass etc. there are a lot of subscriptions and I don't quite understand their differences.

2. Is codashop safe and allowed by the official pubg?

[night cloak]

<@&481161015728406538> Hello, I sent an e-mail for the account recovery form, they said they fixed it, but there is still an error, please help

@light trout can you please help

Are there any active

@glossy sable

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[green agate]

Hit the + near the UC Symbol (in the lobby)
Tap on the Subscription tab on the right side
Then tap on Rewards

As for the second question, the only two official payment gateways are:
MidasBuy
https://www.pubgmobile.com/pay

[eager minnow]

is "Reap what you show" achievement still available?

[crisp stag]

@glossy sable ..

[night cloak]

@green agate What is the e-mail address of PUBG mobile China side?

[green agate]

Their email is not for account issues.

[glossy sable]

There is a timeout to make sure you do not spam the button. Did you try again?

[green agate]

Do you have a screenshot by chance? Not seeing this anywhere.

[eager minnow]

i saw on youtube

its like 1 year ago

also is this a bug

[crisp stag]

yes

End time after 12 hours

@glossy sable Should I do a apply for observation ?

Or is it not important

[worthy sinew]

It's one of the five hidden achievements (the others being Who Hit Me, Rubbish Picker, I'm So Unlucky, Will of Steel). I'm not sure if they are still doable or not.

[eager minnow]

how to do will of steel?

and im so unlucky

[worthy sinew]

Will of Steel - Loose 1800 or more health in one match. You will need 25 first aids or so. The Gantry Crane in Georgopol is a good spot for regaining health.

I'm So Unlucky - Deal damage to over 15 different players in a match without eliminating any of them. Livik is a good choice of map for this with the VSS. Note you will have to play the entire match without quitting prematurely for this.

Having a teammate alongside you would be invaluable for both achievements.

[random oyster]

What is the quest for who hit me and rubbish picker? Is it still counted on unranked?

[worthy sinew]

Who Hit Me - Get defeated or knocked out by enemy attacks during the jump phase. You need to be eliminated/knocked while being airborne in the jump phase. Easiest way is to complete this is to jump to the outside the zone from the plane and open your parachute as soon as you can so that you are knocked/eliminated. Livik is the best map for this.

Rubbish Picker - Have 20 attachments equipped in the backpack at the same time in a match. Livik is a good choice of map for this as well. You can pick any attachments like Muzzle, Stock, Grip, Magazine, Scopes, etc. These should be in the backpack and not equipped on the gun.

These were counted in both ranked and unranked earlier. I'm not sure of these lately. You can check for yourself.

[green agate]

Bugs need to be reported in #996546243859853424 with a valid video recording.

[loud mesa]

@green agate hey bro i have a question about the new title called vanguard one
how we get this title ?? or this title is for some specific players??

[green agate]

This is the best source I could find for your inquiry,
#questions message

[hot crest]

Which phones can run 90 fps?

@glossy sable

@mortal apex

[burnt terrace]

mostly iphone 14 pro max or the latest ipad

[chilly spade]

They now check after a certain time period, may wait a month and if still you didn't get any response, contact customer support.

[onyx plover]

I got a accuracy level after 7 month down to 80% : )) its nice why Krafton leave cheaters to damaged game.?! more money spending or what

[chilly spade]

You are using global version of the game?

[onyx plover]

Tencent god on ban cheaters , Krafton very very noob on find and banned cheaters

[onyx plover]

yo

[mortal apex]

Devices with a minimum hardware requirement of a 90Hz display refresh rate and Snapdragon 865 or Dimensity 1100 CPU can access the 90 FPS option with Smooth graphics. You can submit your device through this form if it doesn't currently support the 90 FPS settings: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[shy flame]

I need help can someone give me the link to
The famous european scrims servers like illegal gaming, illegal esports and kill for kill?

[chilly spade]

Refer to pinned message of this channel for information on it.

[onyx plover]

easy

[chilly spade]

Anyways

[onyx plover]

lol ok

[shy flame]

...

[chilly spade]

how to get cutie role?

It is a cosmetic role, gained by boosters boosting a secret server, you may find out or not in your one time life

is finding it a mission and does it give any reward?

It is not a mission at first, the role is created to make the super duper secret server a super mystery as well. There is no force or rewards on finding the server, the clue is the server itself.

If you have any question || which we are not gonna correctly answer || ping me or anyone else who knows in #chat @runic glade

[mortal apex]

We are unable to provide you assistance for such. Feel free to use #tournaments, #clans or #pubg-mobile.

[night cloak]

what questens and term are allowed? I have been b l o c k e d 2 times for a week and have no clue why.
the description of the block has been totally different to my question

[lyric ether]

How can I be a reporter and claim uc as reward?

[rough pivot]

Report cheaters

[sick shale]

Refer to the pinned messages in #cheating-news.

[sick shale]

https://www.pubgmobile.com/terms.html

Please be advised that we are unable to assist with suspended accounts through the community at all.

[solemn lark]

lucky spin? when and where

[sick shale]

You can use this in any Lucky Spin to get discount of 10 UC.

[solemn lark]

hmm

what type

aint no way its real💀

[sick shale]

Try this one for example.

Note: It does not work on first spin of the day

[solemn lark]

Okay then

thank you

[lyric ether]

How can I download pubg beta version?

[solemn lark]

beta version?

never heard

[sick shale]

There is no beta version going on at this moment.

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @lyric ether. For more general information, please refer to https://bit.ly/3BT8RKg.

[mortal blaze]

Can someone explain what just happened there was still 11 ppl left ?

[thin palm]

Preciso de uma ajuda

Acho q me haquearam

Alguém pf

[quick wadi]

I think someone activated the legendary team title

They got 7 wins in a row and summoned shenron

[storm flume]

Please do not use languages other than English, @thin palm. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[burnt terrace]

no balls

[thin palm]

Hackearam

[eager minnow]

BRUH i have like 14 consecutive wins and didnt get the wish come true IV trophy yet.😭 (im in platinum btw)

is it need to do it in livik or erangel?

[eager minnow]

what is this. 2 different languages.

[cyan citrus]

You should be in Diamond rank or above to be able to receive the Victory Trophy Figure, @eager minnow.

[storm flume]

Please contact the customer service for further assistance, @thin palm. Refer to subpoint 5.4 in #faq for further information.

[eager minnow]

,,😭💀

also is it can be done in livik or erangel?

[ripe rain]

hello, I don't show up in the top of the rating (10000 people), it always shows that I'm in the top 1.00% and doesn't show anything else. A friend has 30 points less, but he is shown in the top. There is also a problem in the region (100 people), I should be in the top, but it says that I'm out of the ranking, the number itself is written. There are all bindings, two-stage authentication is set, the region and city are also set. I even set the date of birth for everyone, only without a year. The account is level 33.

me account

friend account

top 100 region

[cyan citrus]

You can complete 7 matches in any map in ranked that has themed game mode, but you will need to complete the Dragon Ball Trial in Erangel.

[cyan citrus]

You may need to increase your account level first to be able to be able to participate in the tier rankings.

[ripe rain]

what level is needed?

[little steeple]

How can i contact support to request 90 fps on my device?

[night cloak]

How can I reach lvl 100 in this server

[little steeple]

And also I am constantly experiencing 50-60fps. Why it can't be stable to 60?

[rapid bramble]

By chatting

[night cloak]

They told me i have to get a role how do I do that?

And how can i see my current level

[rapid bramble]

By leveling up

[rapid bramble]

Using the mee6 /rank command. But i don't know in which channels we are allowed to use that command tho

[cyan citrus]

We will get back to you regarding this.

[night cloak]

Thanks my man

[little steeple]

How can i contact support to request 90 fps on my device? And also I am experiencing 50-60fps. Can this be optimized and be stable on 60fps?

[ripe rain]

ok, thank

[cyan citrus]

Please refer to the roles section of the #735483472432594994 for more information. You may use the !rank command in #481204134859505684 to check your current level in the server.

For future reference, please use the #discord channel for questions and support regarding this Discord server as this channel is meant for questions regarding PUBG MOBILE.

[night cloak]

Ok thanks

[cyan citrus]

You're welcome, @night cloak!

[thin palm]

how long does it take to analyze the information and return the account?

[cyan citrus]

They will respond to you as soon they have an update for your case, @thin palm. For most cases, within 14 days after submitting a request. As customer service receives an enormous number of requests every day, a delayed response can be expected. Please wait patiently in the meantime.

[thin palm]

Ok

[green agate]

@night cloak All inquiries regarding physical account issues must be redirected to the in-game customer service.

Anything pertaining to this may cause the filter to be flagged.

It is recommended to search for prior cases if you wish to be more self aware on the matter.

[crisp stag]

.

@green agate @cyan citrus

[cyan citrus]

Can you please share a screenshot of the issue you have encountered, @crisp stag?

[crisp stag]

It's only for one day

[cyan citrus]

Please refer to #faq sub point 2.12 for further information regarding account suspensions, @crisp stag. Please refrain from repeatedly asking about account suspensions as this is something we cannot help you with through the community.

[storm flume]

Please do not use languages other than English, @crisp stag. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crisp stag]

My question is not there

Can I speak with support in Arabic?

I can't express my question correctly in English

[cyan citrus]

As mentioned previously, you may refer to #faq sub point 2.12 for further information regarding account suspensions, @crisp stag. If you would like to seek assistance in your preferred language, please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[worn crystal]

What happens to my character when I leave the match while being alive ?

?

[cyan citrus]

Nothing is going to happen to your character, @worn crystal. You will be disconnected from the match.

[tame plover]

Hi I have a great processor but I'm lagging

[barren furnace]

I cannot join all talent games unless I send a request to my teammates and when im in matching it says connection lost just when I'm about to board the plane... Please is there a solution to this??

[worn crystal]

It will remain in the map till zone or someone will kill me?

[cyan citrus]

Can you ban him

Could you please elaborate further, @red portal?

[cyan citrus]

It will remain idle and players can eliminate you if you are spotted and yes, you will take damage normally from the blue zone.

[cold star]

hey

[dim trench]

Hi i live in India I want to play pub g with my cousin in Romania Europe he has downloaded Asia server in his game and I play in India server he is not able to find me not i him how to play together?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dim trench.

[dim trench]

So what should I do . download English version

[quick wadi]

I just wanted to ask does the new title legendary team have any rank restrictions

[native anvil]

It's required to be in Diamond tier or above.

[quick wadi]

Oh oki oki

[mortal hearth]

hello, how can i get my stolen account back?

[storm flume]

Please contact the customer service for further assistance, @mortal hearth. Refer to subpoint 5.4 in #faq for further information.

[mortal hearth]

Thank you

[mild zealot]

Hello, I HAVE A QUESTION ABOUT WOW WHO CAN I ASK?

Here can anyone help me

[jade cypress]

Just write your question here and wait for someone to answer

[chilly spade]

Ask your question in WOW Discord server please. For server link, you may refer to pinned message in #news.

[long orchid]

how many designs i can submit for firearm design competition?

@static sleet

and png format is good to submit?

[night cloak]

Does anyone know where the challenge token shop went for the dragon ball event?

Nvm i found it

[languid gust]

how do I get the new dragon ball z statue in my inventory?

[clear birch]

I use many card and didn't work

<@&481161015728406538>

[solemn lark]

i supposed to get 94 rank, but why it didnt get in the rank?

[cyan citrus]

Please try to check again after approximately an hour, @solemn lark.

[cyan citrus]

Please contact the customer service of the payment method you are using or contact the in-game customer service for further assistance with purchase related issues.

Please do not mention the moderator role unless there is an emergency related to this Discord server.

[cyan citrus]

You can receive the Victory Trophy Figure after winning 7 consecutive matches in the ranked themed game mode in Diamond tier or above.

[solemn lark]

did it count on solo or duo?

[long orchid]

?

[ornate thistle]

Max 4 entries.

[long orchid]

from where i can download car finish design templates

not included in game

[ornate thistle]

DM.

[solemn lark]

where’s the title????

[white canopy]

how long does weekly all talent championship results take to be calculated fully?

[mild wharf]

hey guys

file claim system has a problem ? , all the time is busy !?

''system is busy''

[snow sigil]

guys , how can i report on cheaters (Teaming Up With Enemies)

[shy nova]

i need support here plss

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @snow sigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[static sleet]

How can we help you, @shy nova?

[night cloak]

I signed up for the Vietnam version by mistake. Can I go back and play the international version?

[spice fern]

Cam someone tell me how to recover a hacked bgmi account

@lime juniper

[maiden oasis]

Why am i not the mvp wtf?

How did they even calculate it

I had 3 times as many kills

More assists more damage

And survived for longer

[spice garden]

Data verification required

[maiden oasis]

?

[spice garden]

I am an employee of a company in Bebji, I am working as a cheat detector

[eager minnow]

wth is bebji💀

[shy nova]

can I dm you

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @spice fern.

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[vestal grove]

Anyone have legendary team trophy for wish come true achievement?

[night cloak]

<@&481161015728406538> Hello, will the payment receipts we receive from midasbuy be accepted on PUBG mobile?

[vivid carbon]

https://discord.com/channels/393088095840370689/1132931363604025406

Like my post so we can change buttons!

Give me my rare role mods

[night cloak]

@static sleet

[pulsar iris]

Hi support team, i am one of the Saurus sweepstakes winner and i email on time and 24days passed and got no response kindly help

[sacred belfry]

When I start a match in pubg, the game is stuck on the loading screen.What is the solution?

[chilly spade]

Kindly ask in #discord.

[chilly spade]

Yes!

[chilly spade]

In which region are you currently residing?

[night cloak]

@chilly spade I wrote the date of the tips I bought from midasbuy on the recovery form, is it acceptable?

[chilly spade]

Date of your purchases?

[night cloak]

Yes, he asked for the purchase date and amount on the form, so I wrote it according to midasbuy.

[chilly spade]

It should be accepted, if correct.

[maiden oasis]

@chilly spade

Can you explain why didnt i get the mvp badge?

[night cloak]

@chilly spade Is it acceptable if even one mistake is made on the recovery form?

[green agate]

Please contact us if you have not received the rewards for a community event within 30 days.

[night cloak]

<@&481161015728406538>

[green agate]

The role is automatically assigned, please use #discord next time.

[green agate]

Yes???

[vivid carbon]

Ight

[green agate]

Please do not mention the moderator role unless it is an emergency such as a raid.

[vivid carbon]

I got it now

[night cloak]

@green agate If even 1 of them is wrong on the recovery form, will it be accepted?

@green agate Are the payment receipts we receive from Midasbuy accepted by PUBG mobile officials?

[green agate]

Falsified information is not recommended.

MidasBuy is an official payment gateway, yes.

[night cloak]

How to reach the authorities on the Chinese side

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[stable kraken]

for the new achıvment 7 win and the 8th game can any one explain it to me ?

before we get the balls is my place is shown to other players?

[green agate]

Your place on the map is shown when shenron is summoned.

[stable kraken]

my as a player place?

or the shernon place?

[green agate]

This is what I found in response:
#questions message

@stable kraken

During the trial after you accept the mission, your location is revealed.

[stable kraken]

ok, thank you bro 🌹

[green agate]

However, outside of the trial your location is revealed when shenron is being summoned.

[vocal thistle]

i wanna ask some thing

[chilly spade]

And what that is?

[vocal thistle]

can i use crosshair for pubg emulator?

hello ?

[chilly spade]

Available crosshair or overlay?

[vocal thistle]

overlay what is that

[chilly spade]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

Please use the available crosshair options in the game. You may customize your crosshair through your game settings > Crosshair. If you have any feedback regarding this feature, do not hesitate to share it in #996458713126797405 in compliance with the channel's guidelines.

[pulsar iris]

is there any other way to contact you because i receive winner email on 28 june and today is 24 july

or i have to wait 4 more days then contact you

[green agate]

You should contact us again on the 28th when 30 days have passed.

[pulsar iris]

okay no problem thanks

[trim echo]

which is the most reliable site to purchase UC

[wind zephyr]

Hi

I have a question about pubg creator on YouTube

Have much subs/views for pubg to give you UC

[chilly spade]

Midasbuy

[chilly spade]

Refer to community section in #735483472432594994 for info on it.

[trim echo]

Is that the most profitable site

[chilly spade]

That is only trusted web.

[wind zephyr]

There is nothing about it

#735483472432594994

[vocal thistle]

can i use like this?

[chilly spade]

Tap om the blue text.

[chilly spade]

If its available in game, its alright.

[vocal thistle]

how can i know if it is ok?

[chilly spade]

You may find and customize your crosshair through your game settings >>> Crosshair.

[long orchid]

@ornate thistle can u check dm pls

[chilly spade]

Use #chat please.

[trim echo]

I live in Vietnam

[long orchid]

it is a question but cannot be shared here

[vocal thistle]

but in the game i can just change the color for the crosshair

[chilly spade]

You may purchase through in-game purchase button.

[chilly spade]

You're allowed to only use those.

[chilly spade]

Your account got suspended?

[long orchid]

?? no

[vocal thistle]

you mean this is allowed ?

[chilly spade]

If its in the game, yes.

[chilly spade]

You may dm a moderator then, its better.

[trim echo]

Thats so expensive

[chilly spade]

Thats the only option.

[vocal thistle]

i can just see this

bear plays ?

[chilly spade]

Support related to global MOBILE version of the game is only provided here, kindly contact GAMELOOP support.

[stable kraken]

@green agate Can i play solo ?

[chilly spade]

Yes!

[stable kraken]

and after win 7 games. i should play squad right?

[night cloak]

Is there still a 60 uc discount??

[green agate]

Yes, that would be advisable.

[green agate]

For what?

[night cloak]

Rp

[green agate]

There have been certain individuals reporting that they did not receive one for the current RP.

But yes, it does exist.

[night cloak]

How can i get it?

Because i only have 300 uc and for some reason I don’t seem to have a discount to buy the rp

[green agate]

#questions message

[night cloak]

Ah okay thanks

[long orchid]

can i ask something in dm?

[green agate]

It is preferrable to ask here.

[long orchid]

Cannot share here

[green agate]

Possibly then.

[long orchid]

Check dm pls

[wraith cosmos]

Hello, is there something or someone i could contact if the support team's reponses via email isn't helping? Like a live chat with staff?

[mortal apex]

Please contact the customer service in game for further assistance. You may receive a delayed response as they have a large number of support requests.

Please refer to the subpoint 5.4. in #faq.

[wraith cosmos]

Hi, that's my issue, i cannot use the recover account feature, i've been trying to point that out to the customer service via email for a day now, their responses have been repetative and have been no help to me at all.

When i try to use the Recovery tool, it prompts me a message that an email will be sent to me regarding my claim, But i should go to a screen where i provide my information first after the verification phase.

[mortal apex]

Is your account suspended?

[wraith cosmos]

No, its perfectly fine, aside that the hacker changed the email that was linked.

[eager minnow]

how to get the partners in crime title? i dont have a screenshot of it but i think its a event.

[mortal apex]

What was your login method? Are you still able to change it?

[wraith cosmos]

I had 2 login methods, the email and twitter, he managed to get ahold of those two, but thankfully i contacted twitter support and managed to get my twitter back, but still, he has access to the account via email.

[mortal apex]

Are you referring to this achievement?

[chilly spade]

Refer to events --> gully squad.

I guess its a region epecific event and you may not be able to get the title if the event isn't available for you.

[mortal apex]

Have you tried clicking on this tool?
Unfortunately we Moderators are not able to provide you assistance for account related issues. You may receive a response from the Customer Service within 14 days after you submitted your query.

[wraith cosmos]

Yes, the problem is when i try fo file a claim, it says that im not in the test region, and when i use the one in the login screen, it prevents me from providing information

[wraith cosmos]

This is from the Quick Tools

and here is a screen recording when i use the one from the login screen.

[woven inlet]

Can anyone tell how my friend apply for pubg partner title

[mortal apex]

As written in Notice, please wait 14 days in order to proceed with your case. The customer service will provide you support as soon as possible; unfortunately we are unable to assist you any further as we are not affiliated with the in-game support.

Please do not hesitate to contact us again in this channel should you have any other questions.

[wraith cosmos]

yeah, the thing is i don't know where they will send the email, To the one i binded that the hacker unbinded, or to the hacker's email?

[crude rock]

add me 61319938330

[night cloak]

Can someone help me?

[eager minnow]

its a title.

[eager minnow]

oh.. i heard its only available in pakistan. right?

[fleet mortar]

is there a log in issue in south asia?

[night cloak]

Hello, is there a 90 fps mode in the readme gt neo 3t - on low graphics? And also in which other realme smartphones are there at the moment from the box

[bitter star]

seriously... I would pay $$$ for payload in Miramar with the old card recall system.

[indigo trout]

07.15 i won a weekly-match duo, btw I didn’t get my prize ( i wrote all u need id/ign) When i can get my prize?

[frigid crow]

Where do i download the obj fole of m416 from

File*

[stable kraken]

I have got the 7 win and no Trophy in my inventory?

[stable kraken]

@celest shadow@glossy sable

[stark beacon]

Hello pubg mobile i want only 20 uc so plzz give me 20 uc my character id is 5615282196

[static onyx]

@glossy sable

[grim ether]

Help pls

"The transaction was rejected due to a security threat. For any questions, please contact the support service."

[chilly spade]

Pakistan and Bangladesh too maybe.

[chilly spade]

Not really.

[chilly spade]

Refer to the pinned message of this channel for great information of 90 FPS devices.

[chilly spade]

You may create a post in #996458713126797405 in compliance with post rules.

[chilly spade]

Have some patience, contact if you dont recieve your prize after 30 days of winning, and nrct time please use #discord for this.

[chilly spade]

You mean PDP by obj?

[chilly spade]

It has to be themed mode.

[chilly spade]

Begging is never appreciated as well as not allowed, kindly refer to #735483472432594994 to avoid warns and moderatory actions.

[chilly spade]

You may try purchasing from Midasbuy, otherwise, contact the in-game customer support.

Refer to subpoint 5.4 in #faq to contact customer support easily.

[stable kraken]

?? but i played in dragambol !

[chilly spade]

You have to be in Diamond tier atleast.

[stable kraken]

why bro ?

[chilly spade]

To make the title, a legendary and fair. If you have any feedbacm related to it, dont hesitate to make a post in #996458713126797405 abiding post rules.

[worthy sinew]

Should all the consecutive wins (7) be in Diamond rank or higher? Or only the final Dragon Ball Trial?

[chilly spade]

All.

[worthy sinew]

Thanks !

[vivid carbon]

Pubg gib me 0.10 k/d

[tall wyvern]

Hlo

I have a question

@chilly spade hlo

[chilly spade]

State it here!

[tall wyvern]

My account is on safe mode mode

And i want to remove it

[brittle blaze]

I didnt take the screenshot but how do some players' rp level are getting reached to 100 without even purchasing?

[chilly spade]

Amazing! But this channel in intended for support use only, you could share it in #media

[tall wyvern]

Ok

[vivid carbon]

Zamn alright I didnt see that

[tall wyvern]

@chilly spade my account is on safe mode and I want to remove it

[brittle blaze]

@worthy sinew Hii!

[eager minnow]

New update teaser?

[chilly spade]

Could you elaborate?

[eager minnow]

its a bug

this is a rare bug

i only see once

[chilly spade]

Report it in #996546243859853424 by creating a post which abides the channel rules.

[eager minnow]

but idk how to elaborate. what if i only send a screenshot of it

[chilly spade]

Screenshot and details such as:

Device:
Country:
Server:
Internet:
Uid:

[chilly spade]

Tap on remove safe mode and follow instructions. For more info, please contact customer support.

[tall wyvern]

Nothing is happening i did everything

[woven cliff]

I don't have a “gift” button. How to solve this problem?

[eager minnow]

you going to gift someone?

[woven cliff]

I want to gift a person, but I don't have that button

[eager minnow]

hmm thats weird.

maybe its because you need to gift it to me HEHERR

[worthy sinew]

To increase RP level, one can buy RP Activity Packs, although it is advisable to upgrade the Royal Pass as well in order to have sufficient RP missions to recover the spent UC. Alternatively, one can buy 100 RP point cards from the shop in-game to increase their RP level (subject to the daily limit).

[storm flume]

Please do not use languages other than English, @grim ether. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[candid slate]

Hey People,

I am looking for an iem or headset for below 80$
I play so2, (mostly so2) cod, and pubg so want better imaging + want to hear footsteps in the best possible way, that's my top priority

Wire or wireless headset etc does not matter, im playing on iPhone
Thanks.

[cyan citrus]

This is an intentional design for players who have performed illicit in-game purchases in the past.

For further questions on this matter, please contact the in-game customer service.

[grim ether]

Answer me pls dm

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grim ether. Remember to read through #faq before asking questions in the support channels.

[wraith cosmos]

If i uninstall my pubg, does it reset the "trusted" device thingy?

[cyan citrus]

No, it will not unless you change your device or remove the trusted device from your Account settings of the game, @wraith cosmos. However, it is recommended that you do not lose access to secondary verification methods and make sure to keep the backup verification codes with you.

[woven cliff]

There were no illegal purchases on that account) I created a new account and there is no one on it either

[grim ether]

How did you solve this problem, please tell me

[cyan citrus]

There might be different options according to your personal preference. However, you may try to take suggestions from other players in the #pubg-mobile channel.

[cyan citrus]

Please contact the customer service in-game should you require further assistance in this regard.

[woven cliff]

Ok, thanks!)

[cyan citrus]

You're welcome, @woven cliff!

[wraith cosmos]

can a hacker remove my device as a trusted device?

[cyan citrus]

Is your account compromised, @wraith cosmos?

[wraith cosmos]

yeah, its been 2 days

[storm flume]

Please contact the customer service for further assistance, @wraith cosmos. Refer to subpoint 5.4 in #faq for further information.

[wraith cosmos]

yeah i already did that but they have been no help so far, i have a specific problem regarding submitting a report through ingame means, but they don't answer it

[wraith cosmos]

he got ahold of my email and twitter

but thankfully i managed to get back my twitter, so i have access to the account

[cyan citrus]

Do you have a phone number linked to the account, @wraith cosmos?

[wraith cosmos]

but somehow i need 15 more days to be "trusted"

[wraith cosmos]

nope

only twitter and email

[cyan citrus]

It is recommended that you link a phone number to your account and enable secondary verification through your Account settings of the game, @wraith cosmos. Regarding the customer service, a delayed response from them can be expected as they receive an enormous number of requests every day.

[wraith cosmos]

yep, i understand it takes some time, im just really anxious since it's my first time getting severely hacked like this, i had 2 factor authentication on my email but he still got past it

thankfully i managed to recover the twitter link, but the fact that he managed to change the email link is crazy to me

Hoping to get my account back fully, im currently afk in the lobby, so once he opens it i'll relogin again to prevent him from playing

[hushed hazel]

Hello dear
I have a problem, my account was panned yesterday at 7:30pm, because kind of cheating ( Alliance with enemies ) it is not real but, any way its okay, i get panned for 24 hours, when i tried to login, I received massage to try again in 24/7 at 18:35 pm , but when i tried today to sign in , the problem didn’t solved yet , what happened, and what can i do please!!

[languid escarp]

When I enter pubg it keeps kicking me out I tried re-downloading and clearing my storage but I still got the same result

[storm flume]

Please contact the customer service for further assistance, @hushed hazel. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Do you have a video recording?

[languid escarp]

Yes

[green agate]

Have you tried repairing the client at all? This usually happens because the device has an overflow moment.

[languid escarp]

Wdym

[green agate]

Due to the outfit piece being put on in-game, it caused the device to automatically turn the app off due to too many things happening at once.

[languid escarp]

Ph

Oh*

The app keeps on closing

Doesn't give me enough time to repair

[green agate]

The repair feature should be available since it appears through the login screen.

[languid escarp]

It kicks me off the whole app

[green agate]

What device are you using?

[true quest]

Someone has linked social media to my account, after I paused playing the game. I still have access to my account through E-mail login, which was used to create PUBG account. How can I unlink social media and not wait 15 days to be trusted?

[languid escarp]

Samsung galaxy s9+

[true quest]

I'm trying, but it keeps saying ,that someone is logging in to my account

[storm flume]

Please contact the customer service for further assistance, @true quest. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If I killed a streamer I will have band?

The accounts are suspended for violating PUBG MOBILE's terms of service. You can find the terms of service at https://www.pubgmobile.com/terms/en.html. If you do not violate the terms of service, you will not be suspended, @solar parcel.

[solar parcel]

Ok

[night cloak]

Hi everyone I need help

I gave my account to my friend for Playing. He played for 4 months and then I took my account back from him now he contacts so many times with pubg and and gave them information and gave email and pubg recover that account for him in 2 or 3 days.

Tell me how to save my account from him 😩

Help me 😩☹️

[native anvil]

Sharing game accounts or allowing others to use your account is a violation of PUBG MOBILE's terms of service. If your account has been compromised, please contact customer service within the game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[spark sandal]

hello

[chilly spade]

Hello, kindly state your query.

[glossy sable]

You will need to contact the Facebook help center, @spark sandal. We can not help you with social media account issues.

[spark sandal]

ok

[cerulean silo]

So I was up on pubg till 3 am, I got off went to bed and around 9 am I went back on the game.
As I logged in and loaded the game around 10 seconds after it would crash, this continued for maybe close to 30 minutes.
I then decided to delete the game and reinstall it, after doing so the same issues occurred.
I then decided to log into another account and to my surprise the game didn't crash, so now I assume it's something to do with my character or account.
so now I have downloaded all 10+ GB of game files hoping that maybe this will fix something but it hasn't, every time I load into my account it still crashes.
Device: Samsung S9
Please help.

[cyan citrus]

What is the numeric user identification of your account, @cerulean silo?

[cerulean silo]

5201124901

[cyan citrus]

For how long you have been facing this issue, @cerulean silo?

[cerulean silo]

just today from about 9am to now

so let's say 6-7 hours

[cyan citrus]

Can you share a detailed video recording of this instance, @cerulean silo? Please make sure to record a video of facing the crash issue when logging into your account and then logging into a different account which does not make your game crash.

[cerulean silo]

Sure, Will be right back.

@cyan citrus Video is 5:30 384 MB should I send here or in your inbox?

[cyan citrus]

Try to send it here. If you cannot, you will need to upload it to YouTube as it will also not work in private messages, @cerulean silo.

[cerulean silo]

Will have to upload it to YouTube, give me a few more minutes.

[cold ferry]

[How] Can I set a custom picture on my in-game profile? Not the ones that already are available!

[cerulean silo]

I believe if you log in with social media accounts (Facebook, Twitter, Google Play) it takes those profile pictures by default.

[cold ferry]

It's connected to the phone number, so no social media accounts.

[cerulean silo]

Well a phone number is not a social media account.

[night cloak]

Does anyone know how to put your car as the thing that you fly on before opening parachute from the plane. Apparently I was flying with the car like for one day and now it no longer shows it when going down . Is it somewhere in the settings that I could have disabled ?

[cerulean silo]

@cyan citrus
https://youtu.be/_7VrE8Ns5ok

[cold ferry]

How long does it take to be accepted as a WoW Creator?

[cyan citrus]

Thank you. Is the video still processing? It has no sound and its borders are mostly black.

[cerulean silo]

I left out sound and the borders are black probably because of smaller screen ratio and ambient mode on YouTube.

[cyan citrus]

If you have successfully filled out the creator application through inside the game, please wait patiently. If your application gets approved, you will receive a response through your in-game mail within 30 days after submitting the application.

[cold ferry]

What if I accidentally deleted that email as well?

[cyan citrus]

Pleas submit a report of this issue through #996546243859853424 in compliance with the channel's guidelines and we will follow-up with you.

[cyan citrus]

What email you are referring to?

[cold ferry]

The email that I've applied as a creator.

[next plover]

@cyan citrus

[cyan citrus]

I do not understand. Please elaborate further.

[next plover]

@cyan citrus I got nothing avatar frame win solo b2R chucky

[cyan citrus]

We unfortunately do not have information regarding the upcoming rewards of the next Royale Pass.

[cyan citrus]

Are you referring to winner rewards of the #matches?

[night cloak]

Does anyone know where to equip your car as for your free falling stage, same place that has the hoverboards , i think I have might disabled it or something

[next plover]

@cyan citrus yes

[jade cypress]

Unequip all hoverboards/colorful smoke/other things and equip your car in car section

[cyan citrus]

What is your numeric user identification?

[next plover]

@cyan citrus b2R Chucky

[cyan citrus]

This is your username, @next plover. Please share the numeric user identification of your account.

[next plover]

@cyan citrus

[cyan citrus]

I have asked for your numeric user identification of the account for which you have not received the rewards, @next plover. You can find it in your profile in the game along with your username.

[next plover]

@cyan citrus B2R丨Chucky | 5245756536

[cyan citrus]

Noted, @next plover. Will get back to you regarding this.

[night cloak]

Ohhh what are the other things are , cause I got no hoverboards

[cerulean silo]

@cyan citrus Done, issue is placed in #996546243859853424 , Let me know it's it's done how you wanted and if there is anything else you need from me at this moment.

[next plover]

@cyan citrus ok tnx

[jade cypress]

like on first screenshot you shouldn't have anything picked, and at second screenshot your car need to be in yellow frame, means you picked it

[night cloak]

Thanks, yeah maybe cause I had the smokes used

Yeah it worked 👍

[cyan citrus]

The rewards are not sent yet. Please wait patiently.

[glass wraith]

When does the third link code sending refreshes? It says sending too frequently.

[next plover]

@cyan citrus thanks ❤️

[native anvil]

Try again on the new day (<t:1690243200:R>), or try again after 24 hours.

[karmic cove]

Hi when logging in PUBG It automatically exits . is stopped. but when logging in with a guest account. Or a different account it works. I don't know what caused this

[glossy sable]

Please use this channel for issues related to the game, @rough shell.

[karmic cove]

Can you help me I can't login to my account in pubg. The main interface is entered, after a second the application is stopped

[finite mesa]

It it possible to recover a 2 year hacked account? :P

[glossy sable]

Don't get your hopes up, most probably not. Try contacting the in-game Customer Service, with all the ownership evidence you can get (UC purchase history, for example).

[storm flume]

Please contact the customer service for further assistance, @finite mesa. Refer to subpoint 5.4 in #faq for further information.

[glossy sable]

Not sure what you mean. Can you send a screenshot?

[glossy sable]

Or a screen recording, if possible.

[finite mesa]

I did but I haven't got an answer yet

I sent it like 5 days ago

[glossy sable]

Well, then you just have to hope for an answer. Feel free to send them another message if they didn't get back to you after a week.

Well, 2 days from now, then.

[glossy sable]

Have you tried repairing the client?

[karmic cove]

I can't speak English well, excuse me. What I did was delete the pubg files and install again. And as I told you, if you register with a different account or a guest account, it works fine

[native anvil]

Please try these solutions (you can try each one and check if the issue is resolved or not; if it's not fixed, move on to the next solution), @karmic cove:

▫️ Clear the game cache and restart your device.
▫️ Ensure that your device has enough available storage space.
▫️ Try uninstalling and reinstalling PUBG MOBILE. Make sure to install the game from the official stores (Play Store or App Store) or the official website: https://pubgmobile.live/apk.

[karmic cove]

Yes, I did all the steps. did not work . Tried to do that hours ago and it didn't work. I guess @cerulean silo he has the same problem

[native anvil]

Please refer to this response: #1133141339513565235 message, and you can follow the issue in that thread.

[tardy ruin]

Hello, someone stole my account in PUBG Mobile, and I can no longer log into my account. Is there anyone from the PUBG team who can help me recover my account? I have all the evidence to verify the account.

[storm flume]

Please contact the customer service for further assistance, @tardy ruin. Refer to subpoint 5.4 in #faq for further information.

[hallow stirrup]

Hello @native anvil, you may can check in my dms for help, I prefer to talk in DMS than here, It’s related pubgm tournament of course, thank you

[night cloak]

I haven’t missed a single day of logging in for months I recently unlinked my Twitter but I cannot link anything it says I haven’t logged into the game 15 days out of 30 which is false

[tall wyvern]

Hlo@hallow stirrup

My account is on safe mode

How can I turn it off