#questions
1 messages Ā· Page 81 of 1
Did you receive a response from them, @sharp urchin?
And now there is new option of submitting form.
Not yet
Let me try one more time and this time I will make a video of this.
Is that okay?
Please wait patiently for their response and let us know if the issue will not be resolved within 14 days after you contacted the customer service, @sharp urchin. Also, make sure that you record a video of your conversation with the customer service and record their response and share the video recording here.
Yes
Choose the best server that shows the best ping
No like not my ping.
what are the top servers
how many servers are there and which are the best ones?
They all server the purpose to provide the best ping for each region
i know that just want to know. which one is the best among all reward/player wise.
not the ping smh
There is no best regarding the rewards, though most of the players are using Europe server.
Alright ty
character slow running movement after the update plz help me
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @blissful moon. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.
Hiii
I am having problem with the secondary verification code. I am requesting for the code via SMS but its not responding.
hi, i want to change server to asia again, can you help me ?
You can change your game server through your Account settings in the game [[2]](#questions message). However, you may need to wait for the cool-down period to be over before changing it again [[1]](#questions message).
can i do something except wait the period ?
Please contact the in-game customer service for billing issues.
Although do note that it is very unlikely in that case since it was spent.
My account was linked with my friends card and when the monthly subscription ended the game automatically purchased next monthly subscription from his card now if he refunds will it impact my account
If the purchase is connected to your account, yes.
I have a problem with the graphics in the house, my walls and all the things from the house disappear and I start flying, does anyone know what's going on?
My account is stolen
Please contact the customer service for further assistance [[1]](#questions message). If you have a phone number linked to the account, consider enabling secondary verification [[2]](#questions message).
Help me
Report it in #996546243859853424 by creating a post but remember to follow channel's pinned instructions and guides.
Can I get account problems when I'm using a public beta software for iOS 17 on Apple for example?
What kind of problems?
Sorry somehow I can't type the proper reason without getting timed out but I'm talking about account suspension for example
Bcs maybe the system will detect something bcs of the beta software
What feature are you specifically referring to?
No feature specifically just like in general if a beta software from Apple could cause problems with the game
Its basically just a software update just with a beta which isn't tested and not officially out for everyone so pubg probably didn't adjusted their game for the new software yet and maybe that will cause issues which will end up in account suspension
At all it should work fine with it. If you find any bugs or issues during it report it to Apple as well.
You won't be banned if you dont do any kind of violation. Still, if you get wrongfully banned you can contact support and get the ban lifted so no issue š¤
Okay thank you
Hello PUBG my id is hacked what I do
Please reach out to the customer service so they will be able to help you with your hacked account. Refer to subpoint 5.4 in #faq for further information [[1]](#questions message).
@hushed prism do this
I did but find nothing their about hack accounts
@chilly spade hey sir , you know a lot of things , could you help this guy please?
Sorry for ping
Guys
hi. bro
Certainly, this site is a scam and could pose a significant threat to your personal information or accounts. Please only use the official website: https://www.pubgmobile.com/pay.
@lime juniper how to join star program? Started YouTube 9 months ago with 0 subscribers and now i have 4.3k subscribers, my content is #pubg-mobile and my PUBG ID is 5295779208 Living in middle east and representing your content from 9 months continuously
Please follow up that account I reported so people donāt get fooled by that fake tiktok account.
Or how to report that to pubg mobile team.
@static sleet my man can you come dm
You may refer to this announcement: #news message.
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @red shell.
I applied there but didnāt get any response
@cyan citrus bro why i cannot change my name to this and said invaled name but at same time i see friends and eple used that big legtters without said invalid name
The reason is already mentioned above, @crimson thicket. Try to remove spaces and check again.
Bro i can give you so many accounts with that space but its my luck it says invalid
@cyan citrus
Please do not use languages other than English, @sacred anvil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hey I got notification of friend online for some time only how can I get it all time
You can enable push notifications for different categories through Game Settings > Push Notifications, @faint ridge. To avoid spam, this kind of notification will be sent at most once for conencted friends online, friend returned, and returning friend online. It will only be sent up to 3 times per day for connected friend message and reservation reminder. Please tap on the ''?'' in the game for more information.
theres a speed cap of how fast i can shoot guns like m16 right?
Try to change your internet connection.
hi i wanted to login into my account and this happened. i played yesterday at 11pm to reach conq and its saying that acc was bn-n-ed at 04.06.33 why
its not showing any reasons
pls fix my account @lime juniper
<@&481161015728406538>
What happened to your account, @spice steeple?
What is that?
and its not even the right date
wth
can you fix it?
any btw its not even telling me the reasons
If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date, @spice steeple.
What if pubg isnt answering?
and is there any chances for my account to get unbnned?
i click left button but nothing happens bro
pls contact some devs
the game is not working at all
bro i was so close to conq i only needed like 85 points thanks for that š
and contact pubg devs pls
@lime juniper
i need help guys..
what kind of community is this
Can an account get suspended for vpn usage?
Normally not, but it may occur. VPN usage is therefore not recommended, @tribal hazel.
Thanks
This issue has been reported through https://discord.com/channels/393088095840370689/1113378622623977502. You may send your details there. If there is any update regarding this issue, it will be sent in the same post.
pls check #1113378622623977502 i made screen recording etc
@cyan citrus
Good day. Can you please help me, I want to reach PUBG Mobile support team to recover my hacked account, how can I do that?
To recover your hacked PUBG MOBILE account, please contact customer service for further assistance [[1]](#questions message). You can refer to sub-point 5.4 in #faq for more information [[1]](#questions message).
What happened to the metro royale voice pack?
you wont get your acc back, buddy. pubg support is kinda trsh
and
How can I activate protection card in ace tier? cause I saw many ppls not losing points there
@sleek abyss ^
@static sleet ??
what is pubg mobile server IP address to test ping? i have getting very high ping from Australia
if my device is jailbreak it may be danger for my account while playing?
Jailbroken devices are not recommended when playing any mainstream title.
They will be sent on a delay sometimes due to certain factors.
Is there any problem with the game?
I have a lag today idk why
Usually there is no lag i have a really good device
@sturdy pecanbody
Nvm, i restarted the game and everything looks great
Can i purchase RP Activity Pack After 100 RP Complete
got it thx
Yes, you can still purchase the RP Rebate Pack.
Hello i wanna ask about my second link which is twitter why its not showing???
Why its not there??
What happens when you try to log in with your Twitter account, @brittle wagon? Is it still like this?
Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit through https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device does not currently support the 90 FPS settings.
Hello, Just wanting a little assist on what 'repair of game' would actually do
i mean will it be helpful with the ping changes?
Just having some high ping issues from past 3 days....got on a call w the internet service provider and everything seems normal w the internet provider and was wondering if its my game?
Also what are the chances it could be my game itself?
Your help is appreciated. Thank you
Routine repairing game would delete all your files and fix most known issues. I dont think ping is rhe issue with game that can be fixed with routine repair. You can try routine repairing but it won't help. I suggest using the server which is nearest to you or in which you are residing in.
Ermm..I just happened to watch a video on yt that said it fixes the ping spikes and stuff and so wasnāt sure. But thanks šš» I might just try it
My account was stolen, and after they stole my item, I have the old link and my receipts. Can I get it back?
Please contact the in-game customer service for further assistance with your stolen account. You can find the customer service in the main menu by selecting SETTINGS and choosing Customer Service at the bottom-right [[1]](#questions message).
I hardly contacted them, but I did not find any response from a person. Every reply to a robot
hello sir, i wanted to transfer my pubg account to BGMI can you help me out!!
This isn't possible.
Is there any information about the day or when? ?
We are not able to give timeframes due to how many steps are in the process.
Can anyone say why this issue?
Where are you from, @sick pebble?
Why?
@sick pebble then only brother we can tell you about this
My account has been lost for two years and l want to recover it. What are the steps?
Please contact the in-game customer service for further assistance with recovering your account. Refer to sub-point 5.4 in #faq for more information [[1]](#questions message)[[2]](#questions message).
Where can i send report for cheats being sold?
You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK [[1]](#questions message).
Is this over Discord or through the above mentioned?
My account has been lost for two years and l want to recover it. What are the steps?
Please contact the in-game customer service for further assistance with recovering your account. Refer to sub-point 5.4 in #faq for more information [[1]](#questions message).
I can't say much, i just have some proofs of it that i want to submit to right place
Please refer to the bot's response for this.
If you are not able to tell then that's fine, you may submit it through the form provided.
Did you tap on the appropriate bubble next to what you need?
Its a chat group in a chatting app ,so i selected other option and the link next to it isn't working either
Support only related to (Eng) global version of the game is provided here. Please refer to #faq subpoint 4.10 for more information on this.
You have to click on the link for other.
I did but its showing some foreign language text and nothing else
It is working fine on my end, what do you see?
Can you give a screenshot?
It seems an error occured, have you tried closing your browser and trying to view it again?
Supplementing Cloudy, can you check if any third party cookies are blocked, @spare pebble ?
Please click on 'Site not working?' and Allow cookies. Then refresh the page and check.
Sure. You are welcome! And thank Cloudy too š¤ .
Who is mod over here
Please state the query and a mod or a community member will help you.
i need help i wrote my gmail and password but it says failed login (211) how do i fix it
@worthy sinew
@green agate
@celest shadow
Sry for the mass ping but im worried
I got the person who sells hack to diff country if anyone consider taking action plz let me know
where are you residing? @pliant nest
which country?
Is it pubg mobile official discord chanel?
Yes, there is an official PUBG MOBILE Discord channel. You can find a list of regional communities, including the Russian Discord, in #735483472432594994 sub point 3.1 [[1]](#questions message).
@formal escarp yz
Im in romania
Romania
I want to talk privately with official Mod or official communty member.
@chilly spade pls help me man
Create a private thread here and ping any mod to talk with them privately.
Actually i am new in discord. I Don't know how to create private chat. š¦
<@&481161015728406538> u r here to make pubg community fare enough for everyone I know the distributor who sells hack all over country please take a look at that
You may refer to the reponse ^^ above for more info @pliant nest
Please dont ping Moderator role until there is no emergency in the server.
You have already been answered before, please report online cheating content through:
https://pubgmobile.live/report
@chilly spade I can't send screenshots over there bruh
Screenshot of which platform? @daring void
@chilly spade of there cheat engine
I got there cheat engine apk from which there r being able to use hack and not get detected
Click on the following steps to create a private thread. Steps are shown in the images linked below.
@chilly spade how am I suppose to make numerical I'd?
Add your in game id in there.
@vagrant tulip
Yeah ?
??
Why?
Did you requested the code?
Yes but why it is dangerous

Someone might have reported it to your email app that it is dangerous. If thats the official email there is no need to worry about it.
You are also not required to use any link, you are just supposed to use that verification code so no need to be worried.
@vagrant tulip so about last year a person in the discord hacked my account and i have been trying till then and have not recovered my account
How many days is 14 work days
You mean someone hacked your PUBGM account through Discord?
There is 5 working days in a week
Yes through official pubg discord by saying thay he was a official
I was new to discord so i didn't knew anything about how tp find official
You got scammed, You may try to recover your account through customer support new recovery process.
Amn tried 3 times no response
So i dont play pubgm for 3 weeks?
Approximately yeah
The responses get sent to the email provided in question 13.
Look at this this was my chats
And my account was a worth 4 to 5 million pkr
That was in 2022, there was no way to recover hacked accounts.
Sir i spent 3 to 4 million pkr what are you talking that i wasted my 3 to 4 million pkr
Then the game support is doing what
They dont even reply
Iām not here to argue with you, Iāve told you the way to recover your account, If it didnāt work for you itās not my fault.
As you can see that in the screenshot i mentioned a problem and ingame support was not able to fix it and when i came to discord a person hacked my account
Then simply make my contact with officials like your pubg partners are in conatct
The only way to recover your account is as stated above.
Hello
Wait sir check this here a person is acting as official the person who hacked my account and your official quendi gives no response
?
What quemdi was doing when someone is acting to be official he should have taken some action
I donāt see in anyway heās trying to be official.
He was answering your questions simply.
Then wtf was he doing
Oh yes he was answering questions and then he hacked my account it is a good way
Sir you and your ingame support is leading to a decision that i wasted my 4 million rupees to a sh**y game
And Quendi was supposed to get a miracle from God to know he wanted to steal your account?
Btw just for you to know, Iām not a moderator in this server. Please if youāre unable to distinguish between a member and a moderator take a look at the guidelines roles part.
I understand now that PUBG MOBILE only wants the money they dont have any concerns with the players they just help their partners
How i can use help and support in account settings ?
Please state what is your issue exactly?
@vagrant tulip sir can I ask u simple question while submitting hack link they have made that channel private and I can't share the link so can I make new channel and upload there those hack file withs keys? And fill. That form?
I couldn't complete the challenge to follow teammates no matter what I do
Video reviews arenāt loadingā¦
Username: Loganj2010
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @mystic kayak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.
<@&481161015728406538> ^^ +why is that word allowed??
Hmm those aren't bad words I guess and don't keep on tagging mod role

I haven't tagged mod just to get the link deleted so hecause no one on.
+we can have that word with tiktok banned here?
@chilly spade can I talk to u in DM?
I am not a staff, please state your discord related queries here and game related questons in #questions.
@chilly spade nothing related to. Games something else
I'm a content creator, but I want to hold the title of the content creator on the server
You may refer to the Community section in #735483472432594994; if you are eligible for the title, you will be contacted.
We do not provide community support for GameLoop. You may contact GameLoop for further assistance. Please visit their website or Discord server.
https://www.gameloop.com
OK @chilly spade
Hello. Please tell me. Has the brigade option been removed from the game? Used to be, now I can't find it
@chilly spade @chilly spade
I have problem i cant use classification protection card why they say its activated but i still lose points
I want unlink mobile number and email I havenāt access
Hi guys please help me I donāt have access to my phone number anymore Iām unable to login due to a 2FA issue
Please help anyone knows how to get back into my account
Please contact the customer service for further assistance, @cursive axle and @night cloak. Refer to subpoint 5.4 in #faq for further information.
Rating protection card is only effective in Crown tier or below.
What do you mean by "bonus codes"?
Hi
As told
And they reply this lol
It doesnāt help at all
Canāt reply ntg
@sick shale @celest shadow when i use my bluetooth earphones and open my mic, pubg used device mic instead of earphone mic, how can i fix this? it has become impossible to speak to mates. If connect my earphones while mic is open the earphone mic will work but the game sound becomes very bad and impossible
Hello, I am a PUBG player. I applied to WoW two months ago, and I did not accept and applied again. Also, I did not accept. I have ideas and I would like to be one of you. Will I be accepted as a wow map designer? I would like to be one of you and I have many ideas 51501899200
Please give me an answer
@static sleet daddy shipe help me pls
What device are you using?
ipad mini 5
There's a system setting in the iPad that labels the connected Bluetooth device. Please try to find it whilst the earpieces are connected to it and choose headphones as the label and try again.
u mean in bluetooth settings?
can u tell me more idk where to find it
Yes. You will have to wait for a while until I go home and check the settings myself.
u got ipad mini 5 too?
Negative. All Apple devices run the same OS, hence the features should be universal.
some iphone settings and features are different from ipad and depend also on ios or ipadOS version
@static sleet i went to the setting u told me and i cant select the thing u told there is only forget device a dissociate options
Try a routine repair of the game.
bro cmonš¤£š¤£
i did it and everything it wont fix
ur headphones aren't connecting?
Is your iPad updated to the latest OS version?
no bro
i still have 13.6.1
and it runs very smoothly pubg
i dont wanna risk and update and get lag and more bugs for nothing
1st rule of software updates, never update ios unless is a strict emergency that cant make u use an app
u play on a iPad it won't lag lmao
You're already getting bugs with the microphone and the speakers.
bro updates ruins the device it drain battery and can afflict performance
its really important to me i dont play casual
is this true?
not for android
at least for most phones
the rule is, if u dont have a strict necessary need for an update and u running ur device good, u got no reason to update
How did you use to play before this bug happens to you?
Also can you take a screenshot of the volume label when youāre connected?
HELLO saviours of the world i have a problem
I can't find UC station in my KR acc for a long time
But when i login from my Japan account I can see it why so
Help pls
I already did repair and other stuff
with the same device and earphones, nothing has been touched, it was working fine for 2 years even if i had to trigger mic before my voice was registered, example if i opened mic and said hello 3 times, my voice would be regged from the 3rd hello, and if i stayed 5 sec without speaking i had to do it again, not a big deal, but one day all of sudden it stopped work prolly cz of pubg updates
what do u mean by volume label?
Great, Your device is recognizing the headset just fine.
May i ask how did you test if the device mic or the headset mic is working?
ye bro pubg is problem not me i swear
microphone works perfectly in any app, recording voice notes my voice sound perfect
this is the problem@vagrant tulip
I highly advise you to update your iOS since the mic/sound issue was a general thing with IOS 13.
The mic works perfectly in such apps as itās going to use 1 sound channel at a time, but when using PUBGM and trying to use your mic headset it will use 1 sound channel for mic and 1 sound channel for the sound, Which will make the sound be mono not stereo as stereo needs the 2 channels to work.
I donāt know how it used to work with you previously but this is the accurate explanation for the issue. It could have been fixed with ios 16 so please update and try.
is this fixable by pubg? cz this problem wont happen in other games, and updating ios is the only thing i can do? are there any sound app that could fix?
The issue is related to ios not PUBGM, Iām very much sure the issue happens with every game as i had the same issue previously with ios 13
Itās not an issue that PUBGM can fix unfortunately
Please ask in the esports server.
ok thx for all
Please do not use languages other than English, @thin ravine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
I am hereby to inform PUBG official that new ultimate crimson ephialtes set is totally against our religion faith islamic values and islamic culture
This belongs in #996458713126797405.
You may leave your feedback in #1116551652044980284, @brazen tendon.
@green agate
I have a question, whose page or YouTube channel has been deleted, he can create a page or YouTube channel with the same name, and email ID as well, or should it be created by changing the name or not, will there be any problem later? Will be Please tell me
You would ideally appeal the channel.
Creating an account with the same details however would be interpreted as an evasion.
Close this page and tap on Change option again. After that, enter the new phone number you wish to link, verification code you will receive on your phone number and press OK.
No I canāt get verification code
Please contact the customer service for further assistance, @nimble fractal. Refer to subpoint 5.4 in #faq for further information.
Security check failed bla bla.
I am using this account on my phone since last 20 days and my all conditions are met with pubg requirement but I am still facing this issue.
Refer to the above notification message, @nimble fractal. Should you require further assistance with this, please reach out to the customer service through inside the game.
I already reached to the customer service but they are not even helping me out from this issue.
Anyone can tell me what is the conditions to pass the security check?
Log into the device that you use more usually for this account.
Hi my account is blocked for 30 days it says that I did use some kind of fake websites for purchahses but I have all the profs that I do all the payments in the correctly way
Refer to my previous response, @night cloak.
Please refer to #faq sub point 2.12 for further information regarding account suspensions.
Dear I have sold my old phone and thatās mean I am unable to change anything over here?
Why do you want to change your phone number? Did you lose access to your phone number or your account was compromised?
Frequently asked questions with their answers.
I want to change because I moved to Oman from Pakistan and I donāt want to use Pakistani number anymore.
Got it! If you are not able to pass the security check, you will unfortunately need to contact the customer service again and see if they will be able to help you with your issue, @nimble fractal.
Can you type a message for me to send the customer support that could help me? Please but it must be regarding security check and reason of changing number
Give me in my personal inbox as well.
I be thankful to you for this kindness
Hey nobody answering my issue in the faq chat?
You can contact the customer service directly through in-game using the Customer Service option located in your Account settings of the game.
Please read the information provided in #faq sub point 2.12.
Sure but tell me what should. I say them ?
I read that but plz believe me I did not do any thing I have all the proofs if you want to Check it I can send it to you
In the customer service page, please use the Contact Us option and select the options relevant to your issue. These options mentioned in my screenshot would be relevant according to your issue. Add a detailed description that can clearly demonstrate the issue you are facing and submit your request. Aftet that, wait patiently for their response.
Can I get your response in my personal chat?
It is not necessary, @nimble fractal. Please continue with the customer service.
Please refer to the private message from @polar marsh for further information, @fringe holly.
Dear PUBGM officials, I am trying to change my phone number while my all conditions are meet but why I still getting issue about I failed security check? Can you please help me to change my number and please tell me more about what is security check and how it can be passed?
Thanks. I have sent this message to them I hope they might give some positive response
We hope the same and you are welcome, @nimble fractal!
Does Red magic allow to play in official tournament?
Can you mention a specific tournament, @nova condor?
@cyan citrus is possible to check the history of uc purchase for account?
PMCO or PMPL
Yes, you should have the receipts for the purchases you have made in the past.
But. I donāt have any receipt because i never imagined that it could be very important
Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding Esports: https://discord.gg/esportspubgm.
Then you may try to contact the in-game customer service for further assistance with this as well.
Please send me steps to contact them for uc purchase history
Why do you want this information, @nimble fractal?
Because I donāt know what is my last past six month purchase history thatās why
This is something that you should have saved yourself when you made the purchases or try to contact the customer service of your payment gateway, @nimble fractal.
You're welcome!
Next time I will sure myself to save the purchase receipt for next time.
Guys, is there any chance that I can reach a human-operator instead of filling in Account Recovery form?
If you correctly fill out all of the prompts in-game and wait, you should get an introductory message.
The problem is, that last time I played on my account 3 years ago, so I can not answer half of the questions
There is not much we can do for you here unfortunately.
So there is no way I can recover it?
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @pulsar oyster.
Unable to tell from such footages. Please use the report feature in-game if you suspect cheating behavior.
Refer to pinned messages in #cheating-news for further information.
All information are writtten in the pinned messages of #cheating-news.
Your identifier number
What if my account is scammed and the Vietnamese version of the game, can I return the account to global?
Accounts from regional versions of PUBG MOBILE cannot be transferred to the global version.
How can I purchase uc? Game says return to your region....
You can purchase UC outside the game through https://www.pubgmobile.com/pay [[1]](#questions message).
I've purchased this account today & I'm unable to purchase uc in my region how can I resolve this issue?
Please refrain from sending messages in violation of PUBG MOBILE's Terms of Service any further.
Continuation will lead to a severe punishment as this is not tolerated.
How much of those color cards do i need to upgrade my lvl 100 rp outfit
To upgrade your level 100 rp outfit, you will need a Pearlescent upgrade card [[1]](#questions message).
How many
How many Pearlescent upgrade cards do i require to max it.
@celest shadow
Hello, I want everyone to be happy. I'm Mustafa playing this game since its beginning. I respect all the laws and did not violate anything in the rules. I can ask the customer service to contact me about a problem.
#supportteam
Hello , my account got hacked
Who can help me ? Hope one of these moderators contact me
@celest shadow @native anvil @lime juniper
Please contact the customer service for further assistance, @velvet cobalt. Refer to subpoint 5.4 in #faq for further information.
No one support team her?
@celest shadow @native anvil @lime juniper
Its a no reply mail so it wont reply on you
@lime juniper someone selling uc in unauthorised way in facebook.how can i report them?
Hi
I just recovered my account before one week and the accounts recovery system didnāt closed for 3-6 months as you mentioned
Please can you help me to secure my account by closing the system?
Because the hacker has been used my account for 2 months and he buy uc in my account also thatās why I am worried about closing the system
Hello , Any pubgm staff can help me out ?
You can ask any queries related to PUBG MOBILE here [[1]](#questions message). If you believe you didn't break PUBG MOBILE TOS, please refer to subsection 5.4 for contacting customer service [[1]](#questions message).
Waiting for your kind response š¹
Good evening
I need help from technical support. I made purchases in the game itself, the money was debited, but the items were not received.
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.
After concomitant examinations, it seems that procuring the permanent Name Tag may not be viable at present. However, players on the server shall be ranked based on their Battle Level during the event. The higher the Battle Level, the more distinguished and superior the rewards offered. In addition, rewards shall be disseminated via in-game mail after the Popularity Battle event comes to an end. You may share your feedback regarding this in #996458713126797405 in compliance with the channel's guidelines.
Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.
To attain the utmost degree of the Specter Slayer set, one must possess no fewer than 12 Pearlescent Upgrade cards. Please informed that the contemporary Royale Pass offers a plethora of resources that can be utilized to upgrade the Specter Slayer set to the highest echelon.
I linked my facebook but the option to put on social network profile picture is not unlocked
We provide community support only for the global English version of PUBG MOBILE here. You may contact Midasbuy's customer service through the e-mail below for further assistance:
Could you please elaborate?
Hi
I have questions why does it say java script it not working when I try login with my Twitter account
You may have entered a wrong password, @rocky stratus. Try to change your password for your Twitter account and try to log in again.
We are unable to provide assistance if you do not ask a question or state a problem, @lean canyon. Remember to read through #faq before asking questions in the support channels.
Highligh
Is it necessary to download all the resource packs in the game? Like does the game even use most of the graphics packs and stuff?
Did you change your password and what is the device you are using?
Yes and Android
It is up to you if you want to download all the resource packs. Every resource pack has different purpose, and if any resource pack is not relevant for you, you have the choice to not download the resource pack or delete the resources that are not relevant to you from the resource management center.
What is your device model?
Dream
What do you mean, @rocky stratus?
it a Dream 5g
Please try to install the Twitter application, log into the account using the Twitter application first, and then try to log into the game again, @rocky stratus.
We are unable to provide assistance if you do not ask a question or state a problem, @raven stirrup. Remember to read through #faq before asking questions in the support channels.
Ok thanks
Is there much of a difference between them? Their looks or just minimal?
As mentioned previously, every resource pack has different purpose, @pearl spruce. Please refer to my above screenshot for more information.
why does it say matches not available right now for crew matches?
@cyan citrus
Can anyone tell what should not be used in the title, so that the page or channel is not deleted, and what should be used. please tell in details
If a channel contains one or more videos that violate PUBG MOBILE's terms of service, there is always a risk that copyright strikes will be applied sooner or later. Refer to https://www.pubgmobile.com/terms.html for further information.
Please provide a screenshot.
Not open
@celest shadow
Is bgmi also same or pubg has different and bgmi has different guideline
Please refresh your browser or use a DNS.
We provide community support only for the global English version of PUBG MOBILE here.
Ok
Why deleted, bgmi content by you
Only and only Pubg should be deleted
@celest shadow
it's not fair
@celest shadow I love you very much, can you get my page back error witch..ā¤ļøš¹
@celest shadow I am going to commit suicide now, you will be responsible for it, return my page, I will do whatever you say.
leave the serverš“
@kind drift
Post your question. Someone will assist you soon, @night cloak.
Hello Pubg mobile Team
08.06.2023 I was able to log in to the game at 21.55 hours, but I could not log in at 09.06.2023 22.30 hours, a new account is opened, so it starts from 1 level, my account does not come back, please help me no matter what I do.
??
To log in to your PUBG MOBILE account, try downloading the game from the official website if you haven't already [[1]](#questions message). If you're still having trouble, you may need to contact the support team for further assistance. Unfortunately, there's no direct contact information provided in the sources.
Hello Pubg mobile Team
08.06.2023 I was able to log in to the game at 21.55 hours, but I could not log in at 09.06.2023 22.30 hours, a new account is opened, so it starts from 1 level, my account does not come back, please help me no matter what I do.
@kind drift @celest shadow
Please contact the in-game customer service regarding your issue. Only they can help you with this. Refer to FAQ 5.4 in #faq for further information.
You may also refer to this message: #news message
Why I'm getting both normal rp point and rp actity point at a same time even my rp activity pack yet not completed
Hot to get this player info card it's mentioned certain number of girf received in club š¤
How to get gift to club
Any chance of getting older update back @static sleet @celest shadow @feral forge @light trout
You mean, an older version of the game?
We are unable to provide assistance if you do not ask a question or state a problem, @hidden bramble. Remember to read through #faq before asking questions in the support channels.
Yeah
Can we get it again from pubg mobile
That is not possible. I will advise you not to search or install the PUBG MOBILE game from any unauthorized store because it will result in a permanent suspension of your game account.
No no I want it official I am not installing any unauthorized application from any website
It was the best update ever in pubg mobile 80% players want it back again @static sleet
The event mode you are inquiring about has been concluded. I have no information whether PUBG MOBILE will return that particular mode in the future, but we can safely presume that PUBG MOBILE will definitely bring new event modes that are awesome to play in.
I appreciate with current mode but please remember my talk @static sleet
hey, what's the "Head attribute" thing? no way to preview this
This was Servival mission point š
Not friend bonus
Additional 30 RP points obtained via completing Friend Bonus missions and other similar additional RP points ~~means ~~as well as in-game purchases do not count towards the rebate progress. If you encounter this again, feel free to report your issue.
When I log in to my account, the game does not continue to download ( Loading Page ) and I cannot log in to the account
What is the solution???
Use #996458713126797405 please.
It's happened one more time but point is that it's given 30rp point plus 60 rp activity point when I see progress only rp activity point added and rp point are missing š
I'm not asking to give 30 rp point I know it's some sort of glich just want to report this so no one are having same sort of glich again
We are unable to provide assistance if you do not ask a question or state a problem, @carmine totem. Remember to read through #faq before asking questions in the support channels.
Please fix PUBG mobile lite
If you believe it's a glitch, please record it when you complete a similar RP mission and report it in #996546243859853424 .
Yes their still one remain Servival mission pending I'll record that when I finish that š
May I know who gave you the invalid information about Friend Bonus RP points specifically not counting towards RP Rebate points?
Well it explicitly lists the RP points obtained from missions which is converted to Mission Activity Points. Please feel free to correct me if I am wrong.
I am also basing my response on personal experience of buying RP Activity pack. For a fact I believe I know.
To make it clear, it's the consequential 30 RP points that I'm referring to and not the Friend Bonus RP mission points per se.
We provide community support only for the global English version of PUBG MOBILE here, @carmine totem.
But u create pubg mobile lite
Seems like you do not know the answer yourself. And you might have experience with buying and completing RP rebate packs but you never cared enough to take notice of what points actually do get accumulated and has been getting accumulated in the RP rebate progress||(Has to do something with over spending)||.
Furthermore your fact is based on your assumptions which even you aren't aware about ,you should get more insights about this with other different people in #pubg-mobile yourself as my point will look invalid to you regarding the same. Also i do not want to keep this conversation going in a support channel. Feel free to mention me when you get a valid evidence of those points not counting towards the RP Rebate Points.
Anotbe have good sensivitys? No gyro
You may use #pubg-mobile to get different suggestions from enthusiastic players of PUBG MOBILE.

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @cold gale.
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @cold gale. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.
I did a account recovery. Is it really 14 days working. And
Not guaranteed. It only increases your chances
Can somebody help me?
#1117129830325047487
contact in-game customer support
I did, nobody answers
@celest shadow ^^
Please do not use languages other than English, @novel jacinth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Mute him please.
Hello pubg mobile my name is arsh and I want some support any helper here?? For help
I think it will take forever to complete without side scope, does pistols count? (The first mission)
In my experience, equipping one Shotgun (S686 or S1897) makes it easier to complete the mission. Pochinki in Erangel and places towards the west of Aqueduct in Livik are good spots.
i did a account recovery. its like 10 days still not responding. why??
The response time for account recovery can take up to 14 days [[1]](#questions message)[[2]](#questions message). If you do not receive a response within a reasonable time, please contact the in-game customer service for further assistance [[1]](#questions message)[[2]](#questions message).
Ohh, thanks for the tips
oh ill wait 4 more days
I lost my account and unable to recover that account back.. help me out
Please contact the customer service for further assistance, @cloud onyx. Refer to subpoint 5.4 in #faq for further information.
Just loading how to fix it everything is good and stable
Hey, my account was been stolen recently and iām trying ot recover it, when i use the in game support they tell me they will get back to me but they havenāt asked for my email yet? What should i do?
Yes but how can I receive updates if they havenāt learned where they can reach me
i really need help please.
-
i would like to use account recovery tool on PC?
-
I have an account that was hacked and stolen in november of 2021. the account recovery tool is asking for all information is past 180 days. i have a strong claim to the account and all the purchase history/address of purchases/account creation date ect but its not asking for that and im afraid to get denied for not giving exactly what they as for can anyone help me please?
can somebody please give me advice and where to start a website link for pubg support to appeal or something
anyone?
its asking for information withint 180 days yet my account got hacked more than 400 days ago. although i have information pertaining to this and all the history up to the creation of the account
should i just post what i have, because i cant personally answer these questions so how am i supposed to appeal for my account? <@&481161015728406538>
i just am hoping for sense of direction here
after 400 days, will you remember that you want to renew the account? funnyš¤£
whats that mean?
i think i read somewhere in one of the old posts here that if u attempt to login with the email you provided for the appeal if you can login that means it worked
How do you unfriend someone in game?
You must answer these questions in order to recover your account.
Thx u
the hacker has been using my account for the past year though this tool didnt exist 2 years ago
is there anyone i can contact outside the account recovery tool?
ive been a loyal player to the game since season 3 and spent alot of money on it
You may try contacting the customer service in-game for further assistance.
do you have a link where i can start?
thank you for responding by the way
in game customer service
this is crazy man
Can someone help. Recover my account š someone hack it I can't recover any bind account. The hacker change all the bind accounts
account recovery tool on the app
click help on bottom right or something
I tried that one. The costumer service in-game
if it was hacked within 180 days thats ur answer
no reason you shouldnt be able to answer the questions
Nope. It hack yesterday
I tried to change password but the hacker already change the account bind
Any critique on this layout
Hello, I have a question, who can I ask?
Whatās up
problem ne
amyone can help mr with account loss or cant login to the account anymore?
i linked my account to facebook and when i login i cant login to my account
Please add more precise details about the issue you are facing when trying to log into your account [[1]](#questions message). If you have tried the solutions provided in this message: #questions and the issue still persists, please contact the in-game customer service for further assistance [[2]](#questions message).
Could you please provide a screenshot or the video recording of the issue you have encountered, @languid gust?
Please contact the customer service for further assistance, @lilac cargo. Refer to subpoint 5.4 in #faq for further information.
Why i canāt unlink my facebook?
You might not be able to unlink your Facebook account from PUBG MOBILE due to not having logged in on enough days on your device or for security reasons [[1]](#questions message). To resolve this issue, you can either log in for the required number of days or contact in-game customer service [[1]](#questions message).
Like how many days should I wait ?
is PUBG can really recover lost or hacked accounts?
PUBG MOBILE customer service may be able to help recover lost or hacked accounts, but you need to reach out to them through your social media accounts and in-game customer service [[1]](#questions message).
is PUBG can really recover hacked accounts if theres no phone number/email linked in? because in my hacked account. i only got facebook and it connected to my email. after a while. i unlinked my facebook link to the account. because im scared if the hacker gets into my facebook account. so if there still any solution to recover it?
PUBG MOBILE may be able to help you recover your account if it's been hacked. You should contact their in-game customer service for assistance [[1]](#questions message).
Is this just for selected countries? Australiaās hasnāt gone up but it has in New Zealand?
Good Morning so I wrote the PUBG mobile support but they didnāt understand my issue, probably because it was the corean supportā¦
Thatās what I wrote to them
And thats the response
Anyone can help me? Maybe there is even a German support?
Bro you still have your mail linked? Then you should be able to login with your mail
Contact in game customer support from login page of the game
Yes you can get back your account even if none account of yours is linked
Contact in game customer support from login page of the game
We do not allow messages which violate PUBG MOBILE's Terms of Service here.
My friend has a PC emulator, I play normal mobile, can I play with him? Is it bannable?
Yes, emulator players can team up with mobile players [[2]](#questions message). However, be sure to use the recommended GameLoop emulator to avoid potential bans [[1]](#questions message).
How can I log in using email on an ios device
Pretty Simple
If your in the game you can choose between the different login possibilities! So there is Social Media Like Twitter and Facebook or Gamcenter or E-Mail and even Phone number
I did, letās se what they can do⦠so you already had experienced that they gave back an acc not linked to something?
has someone actually recieved the rewards from the weekly matches in the discord
You can improve your merit by joining matches in Unranked (solo mode).
Yes, of course.
Yes but It keeps telling me I haven't logged in my anoint for 15 or 30 days
No
I got into the account and I tried to link it, but it keeps telling me that I haven't logged in this account for 15 or 30 days
Ok thatās weirdā¦
But why you want to connect mail? Just connect something else
Like social media or phone number
All of them gives me the same massage
Thanks
hey guys i need help f key doesn't work correctly causing can't click f to get loots + can't move by mouse when hold f
what is pubg mobile official email address?
The official email address for PUBG MOBILE is service@pubgmobile.com [[1]](#questions message)[[2]](#questions message).
hey guys i need help f key doesn't work correctly causing can't click f to get loots + can't move by mouse when hold f ?
<@&481161015728406538> I have iPad Pro 11 inch but it show me 90fps but it show on HD and HDR ultra not extreme
Because it isn't capable to run the game at higher frames per second at a higher graphics setting.
There is no issue with the iPad.
But poco xr is showing on hdr extreme
Contact Apple then, @night cloak. We provide community support for PUBG MOBILE and not smartphones.
Ok sir
We do not provide community support for Gameloop. For further assistance, please visit their website or Discord server.
https://www.gameloop.com
Yooo how can I switch guns in Fortnite?
Hello there is a problem i want to open 2 verification it says he has send the message but message doesn't comes to my number ?
Try if you can change the verification acc so that the code comes to your mail for example
That's not possible when i try to change he wants code and code doesn't shows up
Hey! At what level does this gun get mythic? lvl 6 or 7?
damn oki
Well thatās sus
?
Ye idk dude
ASK support
You can easily write them
They respond after 72 H
I did. to today cause nobody is able to help me
Im sure there is a solution for you
Is there anyone who can solve this problem for me in pubg mobile? I suffer from imaginary merging and slow motion, pickup and ping, going up and down with my main account 5291523854... and for those who play with a second account, the merging is 100/100 and the movement is smooth and the ping is 20 fixed..the same server is in the Middle East and the same settings..
Ų
What is the solution? I did not cheat either
what are the graphics packs
which one do i download or do I need to download anything
How much royale pass rank you got from the elite pass?
Regular one starts from rank 1.
I have a stolen account in the third link, the phone number and the email, and it is linked to Facebook, and I have the account, and I can enter because the thief has activated secondary verification with the account number and I know all the account information, please help
Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.
I produce content on youtube in turkey, is there a place where I can apply for advertising and cooperation?
i hava an issue with purchase how can i be helped ?
On pubg mobile report we can report about id sellers right?
Yes, you can report online PUBG MOBILE accounts and UC seller accounts [[1]](#questions message).
Please contact the customer service for further assistance, as mentioned in a previous answer [[1]](#questions message). Unfortunately, I cannot provide more information based on the provided sources.
hello. i contacted the customer service in the login page about my hacked account claim. like 12 days ago. i still didnt get any response. or i really to wait 2 more days?
A delayed response from customer service can be expected as they receive an enormous number of requests every day. Please wait patiently [[1]](#questions message).
Hi, recently I bought UC from UC station 2 times, but still unable to collect purchase bonus outfits. Do I have to purchase exactly 120UC to unlock the purchase bonus outfit? or is it a glitch?
Hi, I have never done anything and I want to unblock my account please
Bonus from Midasbuy, and UC from the UC Station, do not count towards the purchase bonus.
Please refer to the private message from @polar marsh for further information, @wooden wren.
Hi pubg can you help me
@fervent veldt they textet me it will take at least 14 Days to answer my to my report so weāll i need to wait now š
Hi any mod online
I want to report bgmi hack selling channel telegram channel
@sick shale hi bro
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @wheat bluff.
whats the official email address for pubg mobile
The official email address for PUBG MOBILE is service@pubgmobile.com [[1]](#questions message)[[2]](#questions message).
hack account claim not working in Gameloop. how to solve?
Any mod help me regarding my YouTube channel
Is there anyone who can solve this problem for me in pubg mobile? I suffer from imaginary merging and slow motion, pickup and ping, going up and down with my main account 5291523854... and for those who play with a second account, the merging is 100/100 and the movement is smooth and the ping is 20 fixed..the same server is in the Middle East and the same settings..
Please send your concern in #copyright and wait patiently for a response, @wheat bluff. We may otherwise have to mute you.
We provide community support only for the global English version of PUBG MOBILE here, @round stump.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @distant hamlet. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.
The communication did not help me. Inside the game, I got tired and there is no response.. I hope anyone contacts me to solve the problem.
Im not sure why but whenever I enter an asian server room match, I lag heavily and couldnāt even play at all. Im not sure but itās never been like that on classic matches. Well some matches are laggy aswell and what iāve experienced was whenever I play like a match where no other Oceania players like me are in, like just all asian region players, my ping would always go 200ms. It wasnāt like that since before dinosaur update came. Whyās that happening? Is like Oceania server separate now or something?
Hello guys
I have a problem
I live in Egypt and I gave my brother in the US my account to play with for a while
You will need to use the same device associated with your account.
This is not something we can help with, violations of PUBG MOBILE's Terms of Service will result in a suspension from their services.
This should be reported in our #996546243859853424 forum if necessary.
Please note that following the format when reporting this issue is of the utmost importance.
You might also try repairing your client as a precaution incase anything goes wrong.
Hello everyone, can anyone help me to get my old account so I can use it to play again? I'm an old player, but since season 14 if I'm not mistaken, I stopped playing for a while, and now I want to play again with my friends, But I FORGET what EMAIL I used for my old account, Is there a way to find out what email I'm using on my account? 510675057 (IGN : CieKnĶĶ”ock)
Unfortunately, there is nothing that can be done to help you find your email if you have forgotten it, even if you know your password and username [[1]](#questions message). You will need to figure out your own email yourself [[1]](#questions message).
What exactly are you referring to with lightshort?
in report i have seen some people sumbitting through ss
so im just woundring how to use it
@green agate u have any idea where im i suppose to sumbit those ss ?
Are you referring to the reporting process with #cheating-news???
This is the form for that,
https://pubgmobile.live/report
Ys
I'm an FPP player, looking for a team. tactical, agressive, and decent.
Sick of random teams.
Here's my ID: 533846623
You may use #1092960389219766342 to look for other PUBG MOBILE players to perform in-game activities with, @thin moon.
is this real custimer support?
No, that is a scammer.
Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.
can i ask how to get this and how many days ?
Copyright department no one answered me?
Hallo
Who can help me?
I can't write to support because I can't log into the game
@cyan citrus and @light trout help me
@wide void ?
@worthy sinew ?
You can contact the customer service by selecting "Help" located in the top-right corner at the login page.
Could you please change your game language to English and share another screenshot of the issue you have encountered?
Please elaborate further and add more details about what you are referring to.
Hello @lime juniper
Can you Patched no recoil making mod Obb method
I will give you a complete script if you get patched all making method like no recoil no grass
Pubg help me pls
how can i have that on my main account? the return exclusive
Hello everyone, I am the moderator of ourplay. Can someone answer the feedback from multiple players regarding network issues? (There are no issues with connection or login)
Modreator dm me because i want to say something private i cant say it here
DOES FOG AND RAIN GOT DELETED FROM ALL MAPS?
Hi, im account hacked i want to recover i did form but i check my ID and the form is incomplete when i just completed it , i redo it and same what to do?
Hello everyone, I am the moderator of ourplay. Can someone answer the feedback from multiple players regarding network issues? (There are no issues with connection or login)
Online anxiously waiting for an answer
Please change your game language to English and share another screenshot of the issue you are facing, @teal hare.
@mods?
Okay, I understand
As mentioned in that notice, you will receive the results in your provided email within 14 days.
But
Does fog and rain got deleted
If you already submitted the application, there is no need to resubmit it and wait for the results in your email, @grand lintel.
Hello everyone, I am the moderator of ourplay. Can someone answer the feedback from multiple players regarding network issues? (There are no issues with connection or login)
Which game mode are you playing?
@cyan citrus sorry for mention but i sent like 5+ emails and they doesnt repond so can you help me?
Ranked and unranked
@cyan citrus
Please change your game language to English and share the original screenshots from the game instead of using a translator.
I want to get my account back i cant take it
Are you playing themed game mode?
Nope
What is the issue you are facing with your account?
Someone
Okay, I understand. It may take some time before I can provide you with the original image
Hacked it
Few hundred but I usually play miramar and sanhok unranked and ranked but no thunderstorm or fog or rain weather
How many games did you play in Erangel without the themed game mode, @queen urchin?
Around 100
We will get a confirmation regarding this later and get back to you, @queen urchin.
You may report it through http://cheat-collect.pubgm.cc.
Thanku very much
Alerady made a feedback regarding this
Nope
Not me but have seen people here thanking the community so just telling you 
Ok..
not Understand
Explain it
how do we create a ticket? To speak with the server staff?
pls i need help my pubg acc got hacked
How many bonus royale pass rank do you get from elite royale pass
@lime juniper me to i need you šæ
bro did ur acc get hacked too
Mention your problem here someone will guide you
@odd ice for issues related hacked accounts contact in-game support from login screen
If you haven't bought the RP Elite pass already it should be mentioned in there like "instantly gain ....rank"
You may check it
You'll need to use the same device which you regularly play on
If the issue persists contact in-game support
Yes its same
My Freind have Also Issue Like this
Contact in-game support then @night cloak
What if i logout from all sides its take 30 days to login again?
@hollow mirage
you can refer to this message on how to contact customer support
umm to unlink the social media if its asking you the same device and for some reason you think its bugged
you can contact customer support without even logging in from login screen
its not working
its the only way
have patience they'll contact you
but its the only way
but can i get my acc back
YESSSS keep hope
you'll definitly get your account back
thank u sir
but can i dm u for more advice
š my dm requests filled with these you could send it though
but i suggest you ask it here
ok
I wanted to apply for the restoration of my account, but the scammer scammed me before me, what should I do?
@alpine flower can i explain to you what happened
Please contact the in-game customer service for further assistance with compromised account issues, @boreal marsh. Refer to subpoint 5.4 in #faq for further information.
How do I contact pubg dev's because my phone is 60 fps but in pubg it only shows 30 fps
Should i buy rp?
Based on the information provided, you can consider saving your UC for the next RP [[1]](#questions message).
Should i buy uc
You can buy UC to purchase in-game items or Royale Pass in PUBG MOBILE [[1]](#questions message). However, it's up to you to decide if you want to spend money on the game.
@storm flume it said I'm not allowed to post there for some reason..
Hello there
Why mobile asus rog 7 ultimate not supported 90 fps ? Its super powerful mobile gaming ? Thanks fpr helping
Devices with a minimum hardware requirement of 90Hz display refresh rate and Snapdragon 865 or Dimensity 1100 CPU can access the 90 FPS option with Smooth graphics. If your device meets these requirements but doesn't have the option, it may be supported in the future. You can submit a request at https://forms.gle/e1cyNbdzbbhAuYWQ6 [[1]](#questions message)[[2]](#questions message).
Why is Samsung Galaxy S8 not supported 60 fps ? Its 60 fps on every game only pubg not 60 please add 60 frame to it
If your device meets the minimum hardware requirements but still doesn't have the 60 FPS option, you can submit a request through this form: https://forms.gle/e1cyNbdzbbhAuYWQ6 [[1]](#questions message)[[2]](#questions message). The option may be supported in the future [[3]](#questions message).
Uh when I open it shows 90 fps not 60
Hello
There are no government restrictions on PUBG Mobile and it is not restricted by the government. However, it is not supported by PUBG Mobile itself.
i think PUBG cant recover any hacked or lost account if theres no link in the account.
Hi, please help, my account was stolen, I can select all the data, screenshots, checks on the conclusion of us, my mail and other confirmations.
Hello, pubg mobile support team. I'm having a problem receiving the Verification code in my account. Can you help me?
Thanks, the support team
You can contact in-game customer support for account-related issues, even from the login page itself [[1]](#questions message). If you still face issues, try reaching out to customer service in-game for further assistance [[2]](#questions message).
hello for this is 1 person allowed to post their entery on different social medias? for example i have a entery and i post it on twitter, instagram and facebook is this allowed? or u can only post on 1 social media?
this is from #events message
Yes, you can enter into the challenge multiple times, however, if selected as a winner, all other entries that will be disqualified, @night cloak. However, you are not allowed to use multiple social media accounts in an attempt to win multiple rewards,
sorry i still dont understand
so I can only post on one type of social media? for example i post on twitter does that mean i cant post on instagram and facebook?
You can post on all social media. You just can't post the same content with a different account again.
ok thanks for help 
Do you still have the problem?
What about the creator hub
I 37k followrs and i have been accepted if creator hub but not accepted in the discord pubg mena .. how that possible?? Or can i earn the rewards witout accepting in discord server ??
If you have any questions or concerns regarding a regional community, please ask about this in the relevant Discord server, @abstract flicker. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.
Hello
Hello! How may we help you, @pseudo stream?
I need customer service please
You can contact the customer service directly through in-game using the Customer Service option located in your Account settings of the game or through the login menu using the Help option located at the right side of the screen, @pseudo stream.
No one answered me in game
Hellooo?
@cyan citrus
A delayed response from customer service can be expected due to enormous number of requests every day, @pseudo stream. Please wait patiently in the meantime.
This Krafton Real or fake?
This is a scammer who would attempt to steal your account. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and service@pubgmobile.com, @pseudo stream.
Thank you ā¤ļø
You're welcome!
This issue has been reported through https://discord.com/channels/393088095840370689/1113378622623977502, @pseudo stream. If there is any update regarding this issue, you will receive it in the same post.
i get this bug in matches where i randomly in between the match cannot move the aim on the right hand side of screen
i can use all other buttons but can't move the character to see left right up down
then i had to suside because i don't have gaming chair to rotate freely
Hello my account just got temporarily suspended for 24 hours which donāt make sense . Donāt cheat or use bugs or anything like that
Can someone let me know how to contact with team support thank you
Hello I am facing this problem from last 1 week can any one know how to solve thiss
https://cdn.discordapp.com/attachments/481200416349224980/1116347423833460808/Screenshot_2023-06-08-17-31-25-99_dac7cc7571c39b392df64923967cf7da.jpg
Hi, please help, my account was stolen, I can select all the data, screenshots, checks on the conclusion of us, my mail and other confirmations.
Where should i sent link of cheaters YouTube videos?
You can report online PUBG MOBILE cheating content through this link: https://bit.ly/3soBavK [[1]](#questions message).
@cyan citrus
ŲÆŲ¹Ł ŲØŲØŲ¬Ł ŁŁŲ³ ŁŲ§ŲŖŲ³ ŁŲ§Ų“Ł Ų§ŲŖŁ ŁŁ ŲŖŲŲ³ŁŁŁ
Please do not use languages other than English, @finite herald. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Pubg Facebook support is a failure, I hope it will be improved
I have received an email from PUBG to get the heart, recruiting players for PUBG Mobile
Please send your concern in #copyright and wait patiently for a response, @latent mulch. We may otherwise have to mute you.
Any people can SPONSER me for tourament? @everyone
Kindly dm meā¤ļø
Nope and no asking for such things here in this server
This guy is scammer
What how?
how long does service@pubgmobile.com take to reply
Hello Guys u got a problem that i have region hashtags but they dont aprear on my titles so i can equip them ?
Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.
It might depend as the customer service receives an enormous amount of requests every day. Thank you for your patience.
Titles are classified into Global and National Level 2 titles pertaining to the region's hierarchy, while some countries also support Province, City, and Landmark Level 3 titles or their equivalent. It shall gradually broaden the list of countries or regions that provide for region subdivisions.
Your current ranking and the titles that will be conferred upon you after the results are tallied this week can be viewed in My Titles, located in the lower right corner of your region. The data is updated every hour.
Results are computed every Monday at 00:00 (UTC+0), with the top 100 players in each region being awarded the titles for a week, commencing at 01:00 (UTC+0).
You can regulate all titles through the profile page and select one title to be displayed. The displayed title can be observed in the friend sidebar, chats, Personal Space, and team, among others.
I donāt understand what I need to do, you just threw a chat with the rules
If your social media accounts are compromised and/or stolen, it is recommended that you reach out to the customer service of your social media accounts for possible recovery. You may refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.
Please refer to sub-point 2.12 in #faq for further information.
and where does the social network to the account, if the account was stolen, and not mail or phone.
even if you return the social network or something else, the account was stolen and tied to another. It's not about social media at all.
I have a pubg mobile account on my email , my email is broken and does not work though , how can I get my account back
Like transfering it to another email
I had some progress made and I don't want to loose it
I'll do anything to get it back
Per the previously stated information, please reach out to the in-game customer service for further assistance regarding compromised, stolen, or hacked accounts. In case you are unable to access your account, please click on "Help" located at the top-right corner of the login menu and select the relevant options via the Customer Service interface.
It is with regret that we cannot provide assistance on account-related issues through this platform, thank you for your understanding.
You can change a linked e-mail address through the Basic settings of your account.
Please note that you can only change your e-mail address after you fulfill these requirements:
I don't understand what your support is for if you can't help people. Thanks for your help
Could you please elaborate?
My account was hacked, but I can't recover my account. However, I enter all the information correctly, but I get a rejection, I don't know the reason. Please help me recover my account, and I have all the information related to it correct, and I have a problem with the UC number. I was charging from the station, and I don't remember. The number of UC was please help me, God bless you and give you a reply and benefit
Please contact the customer service for further assistance with both of the issues. Refer to sub-point 5.4 in #faq for further instructions on how to contact the customer service.
If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account. And It is with regret that we cannot provide assistance on account-related issues through this platform, thank you for your understanding.
No Answer?
My account was stolen and I sent complaints and support for the game. I cannot recover it because the recovery is closed for 6 months because I used it once and now it was stolen and I sent an email to support containing proof of ownership of my account and he sent it to me after a while accepting the complaint and that the account was linked to the old email but this did not happen and no one came Code or linked to the old email and make sure of the old email and make sure of everything <@&639889499718942720>
What is your device and the log-in method that you are trying to log in with?
I want to Report hacker with prove. @lime juniper @celest shadow @cyan citrus @sick shale
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @still hull. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.
Hi i donāt know what to do
I completed a form on my hacked account but i dont think it is going through
Its now been long time
I just did it and it says i can re complete the form
I think there is a bug / glitch for my account
Can someone look into this please
ID 5363168362
hello 3 months ago, my account was stolen and I requested to recover my account from within the game with all the information I have. All the information I gave was correct, but my form was delayed because I added an e-mail address to the game account. It was stated that I had to write again after 3 months. It's been 3 months and I wrote again. However, when I wrote this time, I was informed in the reply mail that my information was not verified. How can my data that was correct 3 months ago be wrong now? Can someone deal with this situation?
Please refer to sub-point 4.6 and 4.7 in #faq for further information.
Should i use ultra or high sound
We have mic š¤ issues i can't talk in pubg
Ų§ŁŲ§ ŲŲ³Ų§ŲØŁ Ł ŲŖŲØŁŲÆ ŲøŁŁ Ų§ŁŁ Ų§ŁŲŁ
Please do not use languages other than English, @atomic arrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Where/who can I report a bug in game to.?
You can report a bug in the game by contacting the in-game customer service, as mentioned in #faq sub point 5.4 [[1]](#questions message).
i was playing and everything was fine but now my gyroscope is not working, who can help me?
I want to report a Hack, he is Live right now
You can post your issue in the #996546243859853424 channel and follow the pinned guidelines [[1]](#questions message). After posting, please wait patiently for your issue to be seen [[1]](#questions message).
what Emulator for PUBG Korean Support without bugs setting like cant move or cant use mouse and can change resolution from 720 to 2k
I did it, but getting no response .
Here only support related to Global (ENGLISH) Mobile version of the game is provided. The suggested emulator for use is GAMELOOP. Please contact thrm through their discord server or website if you face any issues with it.
Hi guys Im emulator player I want play payload mode but this gun (m202) salvo mode damaged How to fix ? ,If I remember correctly, I deleted and reinstalled the game and the problem still did not improve.
what will this become?
Reddit not working?
the names the different @indigo drum
š
modification Material piece ā material
I want to report cheater in Reddit but itās not working
You can report online PUBG MOBILE cheating content through this link: https://bit.ly/3soBavK [[1]](#questions message).
Hi @storm flume need help regarding my YouTube channel
I did not find any option to put a recall code. Any guide?
Please perform a routine repair from the login menu and see if it makes any difference.
Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report.
Please wait patiently as they receives an enormous amount of requests every day.
We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.
ā«ļø https://www.gameloop.com/
It has been observed that the union of 10 Modification Material Pieces shall form a single unit of Material that can be employed for the purpose of upgrading weapon skins that can be upgraded.
Please send your concern in #copyright and wait patiently for a response.
Please be advised that you have the capability to copy the invitation code through the Share feature integrated into the Recall event interface. You can disseminate the generated code to your associates to procure rewards. Please reference the supplementary attachment provided with this message for further guidance.
Engage in discourse with other experienced players within the #pubg-mobile channel in order to make a choice.
Did you make sure that you have the "Microphone" permission enabled for PUBG MOBILE within your device settings?
I know the code but this is my alter account which i login after long time. and i did not got option to put the recall code of my main account
What happens to the game of is full of tik tok that it will be deleted that nus what skin
Why pubg have much bugs those days
Game support?
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wintry prism. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.
