questions

[native anvil]

The only recommended way to contact the customer service is through inside the game. The e-mail is only meant for general queries, not account related issues. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[vivid basalt]

@native anvil

[storm flume]

Please do not use languages other than English, @vivid basalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vivid basalt]

The problem of cutting in the voice chat @native anvil

[native anvil]

Can you please share a video of the issue using a phone instead of an emulator? This will help us identify whether the issue is caused by the game or the emulator.

[vivid basalt]

The problem is in the phone and the emulator

The problem is not with me, but with most people

[native anvil]

Please provide another video recording that shows the issue using a mobile phone.

[vivid basalt]

Well, no problem, one minute

[mortal yoke]

Can anyone pls tell me how to change voice

[native anvil]

Could you please elaborate more?

[mortal yoke]

For my character in pubg.

[neon sail]

Guys i wanna Block messages from foreigners on pubg is it possible? some One can help me

[vivid basalt]

The sound does not appear when photographing the phone

[native anvil]

Go to the Inventory, select the fourth icon on the right-hand side, and then click on the Microphone icon to change your voice line option.

[mortal yoke]

Thanks

[native anvil]

You're welcome!

[vivid basalt]

But the problem is even on the phone

[native anvil]

Are they currently on your in-game friends list?

[neon sail]

Not on my friend list

[vivid basalt]

Yasser

[native anvil]

If you attempt to message a player not on your friends list, you will receive a notification saying "Cannot chat with players who are not your friends."

[native anvil]

Please share a detailed video that fully demonstrates the issue, as we won't be able to offer any help without a clear understanding of the issue.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello PUBG Mobile, as a result of my phone being lost, the game data was stolen due to the presence of the application on the phone, and unfortunately the account was hacked and stolen, and I can no longer enter the game because it is linked to a phone number, but I have all the details and all invoices from Seagm or Google play and payment It was via Paypal or Google Play card

The account before it was stolen was linked to the email and Facebook

Account number 5202630200

Players I've been playing with on a regular basis

The first account number is 5146407935

The second account number is 5172737243

The email associated with the game

[e-mail]

My name is on the facebook associated with the game

Salim Alfaowri

The date of creating my account in PUBG Mobile in the third season

He was opening my account from iPad 11 Pro Max and S22 Ultra

And xiaomi

The account was not associated with secondary verification or a phone

I hope you can help me as much as possible to recover the account, and thank you all

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. You can find instructions on how to contact customer service in #faq sub point 2.8 and 5.4.

[supple compass]

How can I make his server certified by PUBG Mobile

[floral trellis]

I cannot login to my account "Twitter". I get a message from twitter saying that Javascript is not enabled in this browser

[native anvil]

What is the device you are using? Have you installed the Twitter application?

[haughty burrow]

Hello, my account has been stolen and it is registered with an email,And the password has been changed

[storm flume]

Please contact the customer service for further assistance, @haughty burrow. Refer to subpoint 5.4 in #faq for further information.

[harsh flint]

hello , if i dont have bucati skin in my account ''can i give bucati to my friend i have 1 card ,???

[feral forge]

You must own the same vehicle finish before you can use Lucky Medals to gift the corresponding finish to a friend.

[harsh flint]

noted

[covert mason]

what is this?

[sweet merlin]

nice game.. now we have and freeze in match

[green agate]

Haptic Feedback is a sound feature for higher end devices.

[steep galleon]

I deleted the game and reinstalled it, the sound became without problems, but after playing for a short time, the problem returned. Seal me out and enter again @cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steep galleon. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[steep galleon]

I have and is the same

[covert mason]

what does it do? i can read what it is

[green agate]

It basically helps with enemy footsteps and etc.

[tranquil holly]

how to fix events not showing up in pubg kr

[night cloak]

This is the community support server exclusive for the Global Version of the game.

[tranquil holly]

ok

send me invite to pubg kr discord

[green agate]

We do not have a Discord server listed for this, you will need to search for it on your own.

[tranquil holly]

ok

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @lethal spoke. We may otherwise have to mute you.

[raven oriole]

jt makes the game unplayable trust me i tried it haha

ur phone vibrates when there is shots footsteps etc but it doesnt help with direction only distracts u

a headset is 100 times better

[rotund pilot]

Hello, I can't login to my pubg mobile account, they changed my phone number defined in my account at morning, I log in to my account via Facebook account, even though I sent an e-mail, there was no response. Gpid: 5293330936 Username: Chopper

[sour adder]

@native anvil is there a way to make sure that right Fire do not rotate ADS ? when shoting ? in the 1st layout without making ads tpp no score 1%

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

Could you please provide more details? Is this the specific topic or issue you are referring to, @sour adder?
(#questions message)

[azure tulip]

Is there any way to get good graphics or 60fps ? (i dont have good phone)

I want HD quality but it doesnt let me

[native anvil]

To achieve the highest available graphics settings for your device, please select "Smooth" in the graphics settings and choose the last option available to you for "Frame Rate" (which should be the highest option available), @azure tulip.

[steep galleon]

I have , and is the same

[azure tulip]

But where's frame rate

[steep galleon]

I deleted the game and reinstalled it, the sound became without problems, but after playing for a short time, the problem returned. Seal me out and enter again

[native anvil]

Low: 20 FPS. Medium: 25 FPS. High: 30 FPS.

[azure tulip]

Thanks Yassir!

[native anvil]

You're welcome!

[night cloak]

any fix for not receiving code on email when trying to log in? my account is hacked and i cant log in anymore,tickets didnt help.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

alr did,nothing fixed + i still don’t receive anything

[solemn delta]

@native anvil yo bro

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[thorny tangle]

Hi guys , I can't log in to my pubg account because of a verification code request. I think my account has been hacked. I can't contact the support team. I think the hacker reported the account before me.

[cyan citrus]

We are unfortunately unable to help you with compromised accounts through the community, @thorny tangle. You may try to contact the in-game customer service again.

[cyan citrus]

Did it start after you played the WOW game mode again?

[steep galleon]

No classique mode

[thorny tangle]

I tried but they send me this massege “your account can be submitted after review again in 11 days

[cyan citrus]

Can you share a screenshot of the response you have received, @thorny tangle?

[cyan citrus]

Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[wintry sequoia]

I understand thank you

[cyan citrus]

Close this menu, go back and share a screenshot of the very first page.

[thorny tangle]

??

[cyan citrus]

Please close this page and share a screenshot of the first page that redirected you here, @thorny tangle.

[thorny tangle]

Or this

[cyan citrus]

Please contact the customer service through here, @thorny tangle:

[thorny tangle]

From anthor account?!

?!

@cyan citrus

[cyan citrus]

Do you have access to any linked social media account or login method connected to your PUBG MOBILE account, @thorny tangle?

[thorny tangle]

Yes i have facebook account but i cant open my pubg accoun we need verificationcode

@cyan citrus

[gentle moth]

No one answered at customer service

[thorny tangle]

I spent more than 3000 dollars on my account, please help @cyan citrus

[cyan citrus]

Then please use this method provided in my screenshots to contact the customer service instead, @thorny tangle.

Please keep in mind that your account security is your own responsibility in the first place and we are unable to help you with any account related issues other than to redirect you to the customer service.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently in the meantime.

[gentle moth]

I'm waiting more than 15 hours for a answer

[thorny tangle]

That's exactly what I did and sent you screenshoot

Plz help me @cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with your issue any further through the community, @thorny tangle.

[steady hazel]

Bruh for some reason i can't authorize through discord aka don't see the authorization pop up on discord, it basically don't ask me to authorize or nah

[cyan citrus]

Please wait patiently until you receive a response or send them another message as a kind reminder. This is something we cannot help you with through the community.

[thorny tangle]

How can I solve the problem in another way? @cyan citrus

[cyan citrus]

Is Discord login method missing for you?

[cyan citrus]

The only way to seek help for account related issues is through the in-game customer service.

[steady hazel]

No it's solved now, i have it and can click on it then it redirects me to discord without the pop up to authorize or not

Just like authorizing a bot and thingy, i don't get that

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try to reinstall the Discord application one time, @steady hazel.

[thorny tangle]

It is a way to help the hacker to steal the account easily. @cyan citrus

[steady hazel]

Alr sure ill try to reinstall Discord

[thorny tangle]

Can i send email to [e-mail]

@cyan citrus

[steady hazel]

OMG! Huge Thanks, i could finally authorize it, thanks i did the second repair option 😀😄👍

[cyan citrus]

As mentioned previously, your account security is your own responsibility in the first place. As this is only a community support channel, there is nothing we can do to help you with account related issues other than to redirect to the customer service. Please try to contact them again by using the other available options within the FAQ of the customer service. For example:

[steady hazel]

2nd time asking help from here and not been disappointed

Appreciate yall

[cyan citrus]

This e-mail is not meant for game related issues. The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[cyan citrus]

Glad to hear that and you're welcome!

[night cloak]

Why there is no UC STATION on emulator( GameLoop) ?

[thorny tangle]

Can u answer me in direct msg @cyan citrus

[hushed bloom]

He is genuine youtuber. Making Videos Since 2017. If he Make Any Mistake please excuse him , just give him one chance he will never make any mistake Again. Please Give his Channel Back.

He is BGMI official Partner and Given th Title of " BGMI PARTNER " in game and in Discord. Please excuse him this one Time and Remove the Copyright stirkes.

[cyan citrus]

You have already been answered. There is nothing else we can do to help you with your issue. Please avoid being persistent.

[cyan citrus]

It is currently only available on mobile devices. Please use a mobile device and check again.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hushed bloom. We may otherwise have to mute you.

[steady hazel]

Alr sorry for disturbing again but does this actually meant i have the background permanently available?

[cyan citrus]

No, it is only available for a limited time (3 days). The clock icon on items in the game represent that the items are available for limited time.

[steady hazel]

Oh damn

I was asking cuz of the Lifetime Limit

I maxed it out

[cloud plume]

@cyan citrus for day 5
Do i have to play as a squad with my friends or i can play as 2v2?
And can i complete them in unranked matches or no?

[cyan citrus]

This is the limit of how many times you can make the purchase within the event. If you purchased the lobby background theme multiple times (maximum 5 times), it will increase its time duration before it expires.

[steady hazel]

Oh alr sure thanks for clearing me out, hope it was permanent cuz i really love the background

[cyan citrus]

Should you have any feedback regarding this, please feel free to leave your feedback in the #996458713126797405 channel in compliance with the channel's guidelines, @steady hazel. And, you are welcome!

[sick shale]

You can still win a Golden Moon lobby theme reward from Popularity Ranking event:

(Opens on April 14)

[steady hazel]

Only 1 winner?

[sick shale]

Event rules cannot be viewed yet, but I highly doubt that.

[steady hazel]

Alr sure I'll be tuned in

I'm in love with this background and the community too

[sour adder]

Not really. What I mean is I am playing full gyro in layout 1. I put my right side fire button on my right side for close range however you know that right fire move when shoting because of the sensi ADS Tpp no score . My question is. is there there a way to make the right side fire button not move the ads when fireing just like the left side fire button ?

[hazy zenith]

I need help for an issue in my acount plz DM me

[night cloak]

Synergy doesn't increase

[sick shale]

There is a daily limit and it's 35.

[night cloak]

35 what?

Game?

[sick shale]

Synergy.

[night cloak]

Oh

What about rewards for friend ship?

Is every week?

[sick shale]

Sorry but I do not know what's this.

[night cloak]

Me and my dad we receive 200 synergy

Sometimes

In mail game

Can i send screenshots in dm?

[tired fractal]

how is it possible that i teleported here in 4v4 push or hold

3 of my teammates got there too

[trail vigil]

Help me

[night cloak]

Do I report people who be trying to trade or sell their accounts to me?

[night cloak]

Are you playing a match of WoW?

[night cloak]

It seems like it's a map from WoW. Try reporting the issue there on feedback. But it can probably be just an error from the creator. But double check just in case its a bug

[flat cargo]

Hey all. Quick on, is it possible to gift the xsuit without owning it?

[native anvil]

Unfortunately, if you're using this layout, this isn't possible. You may want to try using a different layout instead.

[native anvil]

Is this in World of Wonder mode? If so, does this issue occur on all maps or just a specific one? If it is a specific map, does this issue consistently happen on that map or is this the first time you've encountered it?

[native anvil]

Please refer to subpoint 4.4 in #faq for further information.

[cloud plume]

No response for my question
Why?

[plain mason]

Hi guys in the beginning this month I talk to Pubg help center I told them that my pubg account some one add another link and I just Play with my old link I Say to unlink the new one And They Unlink My Login And I can't Login my account right now

[patent wolf]

How can i change my email if i lost my previous email

[storm flume]

Please contact the customer service for further assistance, @plain mason and @patent wolf. Refer to subpoint 5.4 in #faq for further information.

[patent wolf]

Ok,is this possible to change?tell me if u never mind

[odd anvil]

@storm flume I applied for world of wonder creator.eventhough my application was received. I did not received any further information about my creator application It's been more than 10 days hope you resolve my problem

[limpid kiln]

@lime juniper Hi mam ,Can we use pubg mobile music on youtube videos?

@lime juniper

And these musics are copyrighted or copyright free on youtube? waiting for your response 😊

[native anvil]

Only in-game customer service can help players with account-related issues, @patent wolf.

[thorny tangle]

I cant talk with pubg support

[patent wolf]

@native anvil thanks

[thorny tangle]

@native anvil

[native anvil]

If you haven't received any in-game mail regarding the acceptance of your WOW creator application, then it means that your application wasn't approved.

Maybe the submitted information doesn't meet the requirements. If you need further assistance, you may seek help via the PUBG MOBILE World of Wonder server.

[native anvil]

You're welcome!

[thorny tangle]

@native anvil

[valid wolf]

Hi, my gmail just got hacked and the password has been changed. Any advise please? I still can login via Facebook and Gamecentre

[tired fractal]

yes it's the world of wonder mode, this was the first time i have experienced it

[marble vapor]

3rd message:

Error#2000
@lime juniper
Respected Ma'am ,

Channel link : https://youtube.com/@GameestarSobhan

Sobhan Bro is Genuine youtuber Ma'am , he never made any Illegal Content in his Channel. if he made a Mistake please Excuse him this time and Remove all the Stirkes.He will Never make this mistake Again. he is Also Bgmi official partner. Please remove all the Strikes

[native anvil]

If your inquiry is related to a compromised account, you can use this method to contact customer service.

#questions message.

[sand furnace]

Yo

[cyan citrus]

Please try to follow the steps given in this support article: https://support.google.com/accounts/answer/6294825. If that does does not help, please contact the in-game customer service for further assistance.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @marble vapor. We may otherwise have to mute you.

[sand furnace]

I got banned for no reason in metro Royale for 10 years

What should I do now?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @sand furnace.

[sand furnace]

Dude when I go try it with customer service the bots keeps talking like bruh

Bro he doesn’t let me talk with an agent

[flat cargo]

Is someone able to help me on this?

[cyan citrus]

We are unable to help you with account related issues. Please refer to the previous response and avoid repeatedly asking about account suspensions.

[native anvil]

If you encounter the same issue again on the same map, it may indicate a bug that needs to be fixed by the creator. In case the issue happens again, please report it in #996546243859853424 or on the World of Wonder server. (You can find the server invite link here: #news message).

[limpid kiln]

😢

[night cloak]

I haven't been able to become creative for 23 days, and I don't know how long I will wait, knowing that I have met the required conditions.

[tardy pier]

Hello why don't you stop everyone live streaming hacks on tiktok

I've now got to new state am sad I have to leave hackg I mean pubghack, I mean pubgm

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @tardy pier.

[native anvil]

If you haven't received any in-game mail regarding the acceptance of your WOW creator application, then it means that your application wasn't approved.

Maybe the submitted information doesn't meet the requirements. If you need further assistance, you may seek help via the PUBG MOBILE World of Wonder server.

[tardy pier]

I can't as I don't have the player id. I just have tiktok accounts. It's ok now I've moved to new state

[night cloak]

But how do I fill the content again or from the beginning

[native anvil]

Please be aware that we do not oversee this application. You may seek assistance in the PUBG MOBILE World of Wonder server.

[night cloak]

Ok

[tame ferry]

Hello there

Could anyone help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tame ferry. Remember to read through #faq before asking questions in the support channels.

[tough notch]

It's been 13 days and I couldn't be a designer with me why

Bro

10 day bro

What

?

[native anvil]

Are you referring to the World of Wonder mode, @tough notch?

[tough notch]

Yes

[native anvil]

Please refer to these responses, @tough notch:

#questions message
#questions message.

[tough notch]

how do i ask for help

[native anvil]

In the wow-support channel (which can be found within the PUBG MOBILE World of Wonder server).

[ivory eagle]

Please help me. I received a code that I deleted. I did not know how to solve my account. 5838763523

[native anvil]

We do not oversee this application. If you need further assistance, you may seek help via the PUBG MOBILE World of Wonder server.

[tiny vapor]

will mummy skin come back?

[native anvil]

We don't have any information about returning items at the moment. Nonetheless, you can express your thoughts about returning items in-game through the #996458713126797405 channel in compliance with the channel's guidelines.

[dense bramble]

What does give 3 likes to team mate means?

I have given likes to teammates in both matches but still not complete.

Is this a bug or teammates must be friends?

In both matches, I died at last

[cyan citrus]

Please try to complete the mission in ranked game mode and try to play with players in your friend list, @dense bramble. If the mission is still not completed, please try to perform a routine repair of the game from login menu.

[night cloak]

hi i have bought uc from the website i have proof i have bought but uc has not come to the account on pubg but i have bought for around 1000 dollars can anyone help me i have proof of all the account statements from the bank

[cyan citrus]

For some cases, there may be a delay in crediting UC or items to your account after purchasing. Please be patient. If UC or items are not credited to your account 24 hours after purchasing, please contact the in-game customer service for further assistance, @night cloak.

[night cloak]

how do i do it in the game? @cyan citrus

[cyan citrus]

You can contact the customer service through your Account settings of the game by using the Customer Service option located at the bottom, @night cloak.

[foggy torrent]

@lime juniper is it okay for me to share the event on my Facebook page? The event about lobby background design?

[upper bloom]

@lime juniper Can you help me

Peace be upon you. I don't know why I was repented and I didn't do anything. You can review my account for all the past years, and I swear that I didn't do anything contrary to my habits or the peculiarities of the game, my judge. I'm sorry, miss, and this mistake will not be repeated again. Because I did nothing wrong, this is my account 5234415135

help me, because my psychological condition is very difficult because of this problem, miss
Error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper bloom.

[nova ember]

Just some question wonder about giveaway... How it work (I know how the bot work)

[cloud mulch]

You should fix these bugs and perform server validation

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cloud mulch.

[gusty flint]

Hey got a report here on a hacker and possibly a team of hackers. For reference I was looting roz 3 houses deep from the road they pulled through with a tesla on the road exactly horizontal to me on the road. As soon as I heard the Tesla I ran backwards to water because my team wasn’t there and they instantly went to roofs to shoot at me running back. My team also pulled up and there was no way they could have seen or heard them and downed them all instantly because they knew exactly where they were.

I’m ranking rn I was at 1500 before that game would hat for someone to get killed by them like they killed me and loose rank. It’s not like we get the points back

[cyan citrus]

If you have already reported the player through in-game, please wait patiently for the feedback regarding your report, @gusty flint. You will be notified of the results through your in-game mail. You can also submit a report through https://www.reddit.com/r/PUBGM_CheaterReports.

[gusty flint]

Ya I know but wanted to see if y’all could get it done faster so no one else gets effected

[sour adder]

I will try thx

[leaden stag]

hello , i have an account that was Linked to facebook but the social media account was deleted. is there anyway i can get back access to it . thanks!

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help, @leaden stag.

[buoyant trout]

Dear staff , i have reported an issue in my account, the give button at the Bugatti event not showing up, the customer service said it’s temporary, may i know a faster solution? , i bought the account in the past and i have no idea about illicit in-game purchases in the past. Please i am looking to solve the problem.

[cyan citrus]

This is an intentional design for players who have performed illicit in-game purchases in the past. Also, selling or purchasing of game accounts is a direct violation of PUBG MOBILE's terms of service, @buoyant trout.

For further questions on this matter, please contact the customer service through inside the game. We will not be able to help you with this any further through the community.

[plain mural]

Is this can be call fair?

it is not room

[buoyant trout]

What about if that guy came up with an appeal for making illicit in-game purchases will you guys accept it, I just want to donate a car skin. I spent a lot of money on my account and i am trying to keep it clean

[cyan citrus]

As mentioned previously, we will not be able to help you with this any further through the community, @buoyant trout.

[leaden stag]

deleted Facebook account, not deactivated 🥲

[cyan citrus]

What is the game mode you were playing in?

[cyan citrus]

Please contact the Facebook's customer service and try to recover your Facebook account. If you still require further assistance with this, you may also try to contact the customer service through inside the game.

[plain mural]

WOW Bridge battle

i add automatching but there is no player in my side even the match start

but they are 5

we can't play sanhok and vikendi also

i think pubg don't care about emulator player

[ivory eagle]

Why can't I let the clan say its content is not good?

@cyan citrus

[cyan citrus]

Please change your game language to English and share another screenshot, @ivory eagle.

[ivory eagle]

OK

[cyan citrus]

Matchmaking is related to how many players are currently in the queue for the game mode, perspective and the map you are playing. As emulators have relatively less number of total players compared to mobile platform, a higher matchmaking time can be expected. We unfortunately cannot help you with this.

[plain mural]

🥲

😭

[ivory eagle]

This is what you see, what is the solution? @cyan citrus

[plain mural]

it mean the name you want to give is already someone has been created the clan

using the name you want to give

so you have to give other name

different name or style

[ivory eagle]

I changed the name of what happens@plain mural

@cyan citrus I want a solution

[plain mural]

The said Name has been already taken

so you want to change the name for the clan

don't give simple name

[ivory eagle]

okay

[plain mural]

because there is easy to give so

many player already give their clan name

just adding some style letter like give the name for acc

[ivory eagle]

Thanks

[mighty escarp]

Bende burya geldim

[queen maple]

hi, the upgraded firearm material that cost 568uc how many time can buy it ?

[cyan citrus]

You can purchase the Upgraded Firearm Materials Pack one time every week, @queen maple. It will reset every Monday after 00:00 UTC.

[sturdy hornet]

I am writing to report an issue with my PUBG account with ID number 580261142. Recently, someone gained unauthorized access to my account and linked their phone number. They also requested a second verification code for my account. As a result, whenever I try to log in to my account, I receive an error message asking me to provide the verification code.

I am extremely concerned about the security of my account and would appreciate your assistance in resolving this matter. I would like to point out that my account is also linked to the email address that I am sending this email from. I have been using this email for more than 2 years and it has been linked to my PUBG account since I created it.

Could you please investigate this matter and take any necessary steps to secure my account? I am willing to provide any additional information or verification that may be needed to resolve this issue.

Thank you for your prompt attention to this matter.

Sincerely,
Samer Alkhatib

[storm flume]

Please contact the customer service for further assistance, @sturdy hornet. Refer to subpoint 5.4 in #faq for further information.

[sturdy hornet]

"Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right." which main menu ?

[queen maple]

thank you

[sturdy hornet]

in the game on in discord server

[cyan citrus]

You're welcome!

[sturdy hornet]

@cyan citrus please help me to re gain access to my account I have spent more than 15 k USD

[cyan citrus]

You can contact the customer service through inside the game, @sturdy hornet. We are unfortunately unable to help you with account related issues through the community.

[sturdy hornet]

Can you provide me with a link to hacked account customer service issues please ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @sturdy hornet.

[brave jewel]

help

[storm flume]

Please contact the customer service for further assistance, @brave jewel. Refer to subpoint 5.4 in #faq for further information.

[brave jewel]

guys tried to steal my pubg mobile account link another email what do i do

help

could someone help me please

[brave jewel]

@celest shadow @static sleet

[junior birch]

Please refer to this response, @brave jewel.

[brave jewel]

I need a lot brother they are trying to steal my account

[junior birch]

If your social media accounts are compromised, it is recommended that you reach out to the customer service of your social media accounts for possible recovery.

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account.

If you have an access to any of the linked login methods, please contact the in-game customer service. We are unfortunately unable to assist with account-related issues through this platform, thank you for your understanding.

[brave jewel]

How do I contact game support?

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[dawn harness]

My account was stolen , the fact is that it was a relatively long time ago , and I 'm just now trying to get it back , what do I need to do for this ?

[storm flume]

Please contact the customer service for further assistance, @dawn harness. Refer to subpoint 5.4 in #faq for further information.

[vague drift]

Hello

I can,t login

[green agate]

You should wait 4 minutes and then see if it shows a different error.

[quick pawn]

Why not pubg mobile makes the matchmaking random cuz all players can play every map without relying on 1 or 2 map .. i think it will be good if pubg mobile makes matchmaking being random map .. look at vikindie or krakin or nusa no one play anyone of these map so what about doing that ?

[zinc maple]

@green agate

[green agate]

This would go into our #996458713126797405 channel or through the in-game suggestions.

[green agate]

Yes? How can we help?

[zinc maple]

In Pubg mobile, 7 days after applying for a designer, it was written that it is considered to be looked after. 3 weeks have passed and still no notification has been received via pubg

@green agate

When will it be back?

[green agate]

Unfortunately we do not oversee the in-game application, however you can see if you are able to make a general inquiry ticket to the in-game customer service.

It is also recommended to join the provided Discord server as well.

[zinc maple]

Where can I find this Discord server?

[green agate]

When you apply inside of the game there will be a button which gives a transitional link to Discord.

[night cloak]

Hello @static sleet I won the anniversary blessing showcase event, they contacted me through twitter on Monday but due to some reasons I couldn’t reply on that day. But, I replied today. Can you please confirm will i get the reward?

This Event: #events message

[green agate]

It would be recommended to see if they have replied to you already. If not, you should check the event's posted rules to see if you are now ineligible at all.

[night cloak]

Ty

[brave jewel]

@green agate bro

[languid gust]

is there a difference between a Korean and Japanese pubgm account

the only difference I know is that Japanese doesn't have blue blood like korean

[patent compass]

When i try login with mail and password its says this but when i try notification code code dosnt come to my mail and idk what to do

@green agate what can i do?

[versed egret]

I completed 2 like and played with my friend but I can’t collect rewards

[jovial snow]

hello sir error My account 51651192270 has been stolen I have the email and phone number, but I do not receive a verification code on my mobile phone. I bought the account about a month and a half ago. I cannot log into my account since the 21st of last month. Please solve the problem for me Thank you very much. Error

Help me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @languid gust.

[native anvil]

Selling, buying or trading game accounts are against PUBG MOBILE's terms of service. If you decide to participate in such activities, you are responsible for the risks and consequences.

[storm flume]

Please contact the customer service for further assistance, @patent compass. Refer to subpoint 5.4 in #faq for further information.

[jovial snow]

Sir, the problem is not with the purchase. I just cannot enter the game. I do not receive a verification code to my email or number.

[storm flume]

Please contact the customer service for further assistance, @jovial snow. Refer to subpoint 5.4 in #faq for further information.

[jovial snow]

I contacted support and have not received a response for about a month

[native anvil]

Please be aware that we are not affiliated with Customer Service, and we cannot help with account-related issues through the community. In-game support is the only way to resolve such issues.

[jovial snow]

Customer service has not responded to me in about a month. Thank you

[native anvil]

We are unable to address such issues through the community, as we have previously stated. It is recommended that you attempt to reach out to customer service once more. Please avoid asking the same question multiple times after receiving a response.

[quaint moss]

How many player aquaired this title
It's old system title does any one how actual feagure 🤔

[sinful moss]

When will the beta version be released?

[south saffron]

Hi
My email has been stolen and two-factor verification has been logged in and linked

And I have a link to Twitter and Apple games

I submitted a refund request and it was rejected

[native anvil]

We unfortunately do not have information regarding this at the moment. Once it is available, you will be notified within the game.

[native anvil]

It is important to provide accurate and correct information when submitting your request. If you provide incorrect information, your request may be rejected. Please note that we are not affiliated with customer service and therefore cannot assist with issues related to accounts through the community. In-game support is the only means to resolve such issues.

[shell ore]

I have the same problem and I am 100% sure of my information

[quaint moss]

How many player aquaired this title
It's old system title does any one know actual feagure 🤔
How many title issu yet

[rocky chasm]

I accidentally set up a second verification for my account, but I forgot to save my verification code. I can't log in to my account now. The Twitter account I'm using now is the account bound in my game.

I can provide my Twitter account.

[storm flume]

Please contact the customer service for further assistance, @rocky chasm. Refer to subpoint 5.4 in #faq for further information.

[rocky chasm]

Which one is the customer service

[zenith iris]

Imgame customer service.

[empty oracle]

@native anvil

Still here

[night cloak]

I’m having the same problem with day 5 and 6 missions, I spent bp to activate them before doing the mission yet still I can’t get the rewards

[native anvil]

Unfortunately, we don't have any data on how many players have earned this title.

[native anvil]

The verification code, which is sent to the phone number or email address linked to your PUBG MOBILE account, can be used to verify your login process. If you require additional assistance, please contact customer service within the game.

You can find instructions on how to contact customer service in #faq sub point 5.4.

[native anvil]

This match might be in World of Wonder mode.

[still tiger]

Hi Can i get a invitation to be a creator in WOW ? Just trying 😁

[zenith iris]

Maybe you can't that simply. You can fill the ingame form and wait for them to verify and choose you. Also I have listened that some people who contributed in beta version (wow mode) got the creator code.
I have also filled up but still no response

[brave brook]

I want to know how long until I get creative

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help, @vital trout.

You can verify this information by reaching out to the in-game customer service. Please keep in mind that the moderators of this server are not affiliated with the in-game customer service, so we are unable to answer on their behalf or assist with account-related issues through the community, @echo fractal.

If you have been previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship. Accounts with a history of cheating will be permanently suspended from participating in the All-Talent Championship. For more information, please refer to the following announcement or contact in-game customer service for further assistance, @cunning sphinx.

#news message.

[native anvil]

To become a creator, you need to submit a "Become a Creator" request, provide accurate answers to the questions, and wait for your application to be reviewed. If your request is approved, you will receive a notification in your in-game mailbox.

[native anvil]

If you have successfully filled out the creator application by tapping the "Become a Creator" button in-game, please wait patiently for a response. If you are selected, you will receive a notification in your in-game mailbox within 7 working days.

[cunning sphinx]

how to solve..?

[echo fractal]

I cant reach them to ask about this topic sadly

[calm badge]

https://discord.com/channels/393088095840370689/1094112257404846161 SOMEONE PLEASE HELP ME ON THIS ISSUE

[storm patrol]

Help me

[worldly root]

how can i show who is killing who like official tournament in my local tournament? is there any api available to do something like that?

[sick shale]

Such tools are only available for official tournaments.

[worldly root]

are you aure?

sure?

[sick shale]

Yes.

[worldly root]

thanks buddy

I am working on an app for organising tournament thats why i needed this information

[tired fractal]

🫡

[winter cradle]

Guys why can't I run pubg in 90fps on my s23+?

[native anvil]

Where are you from, what device are you using, and where did you download the game from?

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

Does this issue/bug happen often?

[nova ember]

If someone pop exchange and does not give back, will that guy get punishment? (just wonder)

[vagrant tulip]

Nope

[nova ember]

thx

[smoky linden]

Hello, how can i talk to tencent staff ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @smoky linden. Remember to read through #faq before asking questions in the support channels.

[fallow zodiac]

Hello, may i know why is meowe muted in this server?

[split badger]

Cuz hes scammer

[fallow zodiac]

Nah stop joking

[tired fractal]

first time today

[still tiger]

I also hear that if u are a Pubg partner u get access I think they already fulfill all of the condition

[fallow zodiac]

<@&481161015728406538>

[thin halo]

@fallow zodiac Please use #discord. I’ll reply you there.

[still tiger]

Thanks for the reply I was just trying to get easy access 👍

[languid spade]

Hello, does anyone knows how long the pubg email verification time-out usually take?

[cyan citrus]

Could you please share a screenshot of what you're referring to, @languid spade?

[languid spade]

Sure

[cyan citrus]

Please try again at another time or try again after 24 hours, @languid spade.

[languid spade]

Alright, thanks appreciate it

[cyan citrus]

You're welcome!

[heavy vortex]

the data steal bug isn't fixed yet but now i have another

everyday at least once in a match my ms goes 677 and i lose connection from game

[heavy vortex]

*make it every match now

[bronze elbow]

hello I’m not able to login to my account, I get success while sending code but the code never arrives to my inbox , please help!!! I have this issue since 2 Days , not being able to login

[storm flume]

Please contact the customer service for further assistance, @bronze elbow. Refer to subpoint 5.4 in #faq for further information.

[shrewd topaz]

Good afternoon, I have a problem with recovering a stolen account. I tried to fill out the recovery form but they ask for data for 6 months and the account was stolen at the beginning of 2020, the active game was in 2019, can you help me?

ready to provide any information for account recovery and payment information, including

[pulsar ferry]

After this , how can I reclaim ? And after how long ?

[alpine flower]

@pulsar ferry @shrewd topaz contact in-game customer support
Only they can help you

[shrewd topaz]

I tried but with no results, I’m addressing this here, because the game ignores the fact that the account was stolen a long time ago

[pulsar ferry]

@alpine flower

[alpine flower]

Resubmit your issues to them once again

[pulsar ferry]

I already submitted to many times

[indigo horizon]

1 hour

[queen maple]

If i purchase on sunday i can purchase another one in monday after reset right ?

[cyan citrus]

Yes, you can, @queen maple. Keep in mind that it will reset on Monday after 00:00 UTC.

[queen maple]

get it

[meager pumice]

If i buy it at Sunday at 23:00 UTC it will be avaliable again at Monday 00:00 UTC?@queen maple
Am i correct?

[cyan citrus]

Yes, you will be able to purchase the Upgraded Firearm Materials Pack again, @meager pumice.

[meager pumice]

Thanks Que

[cyan citrus]

You're welcome, @meager pumice!

[queen maple]

😇

[meager pumice]

👍

[lethal wing]

Hello can you help me out

So I contacted support about unlinking my email, and filled the form. Today my twitter and game center was unlinkedand i tried logging in with the new email I provided when i filled the form

But I didn’t receive any code

Now i have zero access to the account

[cyan citrus]

Please try to contact the in-game customer service again for further assistance, @lethal wing. We are unable to help you with account related issues through the community.

[lethal wing]

Ok thanks

[cyan citrus]

You're welcome!

[wide stump]

Hello I spoke with one of the admins and he advised me to post my question in the Community, but I can't post anything

Can someone help me pls

[sturdy hornet]

5.4 - How to contact the customer service?
­
Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

Login Menu: Select Help in the top-right corner of the login menu.

where is that in the game on is the website on in discord server please someone esplain I need to cotact customer service now

@cyan citrus

I am telling you my account got hacked so how I am supposed to click on settings and contact customer service ??

[foggy plover]

Hello, look what's the problem

[agile mural]

Hi Any one here Plz ?

i have a problem and need to solve

[lime juniper]

We are aware of an issue with BE@RBRICK Partner Lucky Draw items not showing up in inventory after purchase. The issue should be resolved within 30 minutes.

[sturdy hornet]

what should I use IF I USED TO USE emulator :3In the past 6 months, what brand and model of device did you use most often?*

?

@lime juniper

[native anvil]

The community channel has been moved to the #copyright channel.

[native anvil]

If you do not have access to your account, you can still contact customer service through the following method: From the login menu, select "Help" located in the top-right corner.

[native anvil]

If you are using the Gameloop emulator, the device model name is "Asus". To confirm, please go to the emulator's device settings, select "About Tablet", and then choose "Model".

[native anvil]

Use a more stable internet connection to ensure that the images of the items can be displayed properly.

[native anvil]

It appears to be an internet glitch or may have occurred for some other reason, but it did not happen to me. If it happens again, please create a post about the issue in #996546243859853424, following the pinned instructions in the channel.

[native anvil]

The current Royale Pass will end on April 19th (UTC+0), not in 36 days. The one that will end on May 20th is Cycle 4 Season 11, and this card is related to the Royale Pass.

The period available for using this card will not be only 18 hours, but rather approximately 30 days from the date of the new Royale Pass.

[green agate]

Yes? How can we help?

Regarding what?

And the question would be?

[green agate]

I didn't catch that, what was the question again?

[night cloak]

Number of UC or Money i spent?

What should i write?

@green agate

[green agate]

The amount of UC you purchased.

[night cloak]

Okay

[green agate]

$99.99 etc.

[night cloak]

Example I spent purchased 6000+2100 uc

Should i write 6000 or 99$

[green agate]

You should do it with,
$99 / 6000 UC

This covers both bases.

[night cloak]

Okay thanks

But we can't use any letter or sign there

So i am confused

[green agate]

Oh I see.

You would need to put 6000 then

A.k.a the amount you bought without the added bonus.

[night cloak]

Okay thanks

[hexed mortar]

Why dont i get the bonus uc when i buy one of these pack?

[sturdy hornet]

WHENEVER i TRY TO USE RECOVER MY ACCOUNT METHOD AND TRY TO USE ENTER MY USER NAME IT GIVES ME AN ERROR SAYING "YOU ARE NOT IN A TEST REGION " WHAT DOES THAT EVEN MEAN ?

[night cloak]

It says up to […] bonus UC meaning that the bonus amount of UC can be any number with the maximum number stated in the special offer.

[sturdy hornet]

@night cloak ?

[night cloak]

What region do you play from?

[tired fractal]

okay sure, will do

[empty oracle]

theres a guy stream hacking in Kuaishou. It’s a Chinese platform. I wonder if the report file support that platform

[native anvil]

If you are not located in a testing region where this feature is available, you may contact customer service within the game for further assistance with your inquiry.

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[native anvil]

The currently available reporting platforms are Facebook, Instagram, TikTok, and YouTube.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @robust garnet. We may otherwise have to mute you.

[crystal creek]

am i missing something with the RP point limit system? last played when it wasnt a thing.
seems with the last week limit im only able to reach tier48 of the RP?

[azure salmon]

How do you activate the shop animation from the moonlight treasure character? I bought it, but I don't know how to active the animation when I'm in a Lobby

[sonic cloud]

only some regions have account recovery. if you don't have it, contact in-game support

[gilded stratus]

My merit has been decreased by pubg mobile since ı killed my friend by an accident. I need to solo play for a while to make it eligible to play with team but the problem is that there is no one playing solo modes ı have been waiting over an hour and couldnt find even a single game. I need support thanks.

[random flame]

UiD : 51880248172 hack

[past rune]

Hello Dear Pubg Team any one Here Can Help Me ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @random flame. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[ruby ermine]

Inside the match I finished some of rp task but after I finish the game and check the task it shows that I didn't what should I do?

[cyan citrus]

Could you please share a screenshot of the mission that you completed, @ruby ermine?

[crystal creek]

Anywhere i can find what people used for guns / attachments in the championship?

[tired fractal]

what am i supposed to do with red crystals when i click use it shows me that i need blue crystals

[cyan citrus]

Could you please share a screenshot of your Account settings of the game, @tired fractal?

[cyan citrus]

Could you please elaborate further? I'm unable to understand your question completely or the championship you're referring to.

[cyan citrus]

It looks like you may not be able to use the Red Crystals in the current region you have selected in the game, @tired fractal. For further assistance with this, you can try to contact the customer service through inside the game.

[tired fractal]

what region uses red crystals, or is it possible to convert them?

[cyan citrus]

It is unfortunately not possible to convert them, @tired fractal. As mentioned previously, you may try to contact the in-game customer service for further assistance with this.

[random abyss]

I wanzend to Start a pubgm youtoube Channel is there a was i can promote it on this Server ?

[cyan citrus]

Sadly, no, @random abyss. Self-promotion or advertisement is against the #735483472432594994.

[random abyss]

Ok thanks youtoube for the Feedback

Oh but i have another question what do you her from the pubgm Partner ship v

?

[cyan citrus]

I'm unable to understand your question completely, @random abyss. Please elaborate and make it more clear.

[random abyss]

I think there is like a Partner Ship from youtoubers and pubgm

[cyan citrus]

Please refer to the community section under roles in #735483472432594994 for information on how to apply for content creation program, @random abyss.

[crystal creek]

Pmgc? And was wondering if theres any spreadsheet to what people used in the endgame / what people picked up over what etc etc for guns and attachments

[cyan citrus]

If it is related to Esports, you may use the PUBG MOBILE Esports Discord server for further assistance: https://discord.gg/esportspubgm, @crystal creek.

[daring basin]

Do the bounty hunter winners receive their prize on the 30th day or?

[cyan citrus]

The winners are announced with their submission username, and contacted via their submission account, within 30 days from the event's deadline, @daring basin.

[daring basin]

Ooo okie Thankiess

[cyan citrus]

You're welcome, @daring basin!

[heavy basin]

@celest shadow hiya, how do I uhm report a discord user from this group sending me inapropriate messages ya?

oh nvm i just saw the discord support

[sturdy hornet]

I can’t believe more than $20000 worth account. Nobody is willing to elaborate to get it back . This is unprofessional of you Pubg !!😩

[floral trellis]

Installing Twitter Application fixed it. THanks

[icy oracle]

can you write me pubg mobile official <@&639889499718942720> <@&481161015728406538>

[sturdy hornet]

No one cares !

@lime juniper @night cloak @celest shadow should I just give up on my account and lose hope that I will get it back ?!

[glossy sable]

Zeroo is not a Moderator.

You have already been answered before. We can not help you with account issues, please contact the in-game Customer Service, @sturdy hornet.

The amount of money spent on the game will not change the fact that Discord Moderators do not have access to game accounts.

[sturdy hornet]

My friend just DM me and I will show you what I get back from customer support in the game @glossy sable

Only bots replies

I am your customer that I really love and enjoy the game . Why I am not able to get help getting my account back ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy oracle.

[glossy sable]

You need to ask them again until a human replies.

[sturdy hornet]

I have tried 9 times and every time I get un reasonable answer . It is obvious if just only one human being looked at the account will be able to make sure that the account was really hacked . It is obvious , and the hacker only linked their number and enabled 2nd verification . That’s my only issue so if someone just looked at the account will know right away that there is something wrong in it !

[glossy sable]

I understand your frustration; but, as I said, the only humans capable of doing that are not us. We can not help you any further about that issue here.

[sturdy hornet]

Ok can you just deliver my message?!

At least just copy and paste what I say and make sure that it gets to Someone who can help

It it was in your shoe I will do the same thing . I won’t hesitate 1% of helping someone getting his right back

If I *

[glossy sable]

That is what I am doing right now.

[sturdy hornet]

Thank you so much 🙏, just DM me so I can send you the message that has all the details

[glossy sable]

What for?

[glossy sable]

You can deliver the message by yourself.

[glossy sable]

I can not do that.

Please refer to this: #questions message

[sturdy hornet]

I did contact them but the reply is not reasonable

[sturdy hornet]

When I deliver the message no one take is seriously . Idk should I become a steamer in order for you to assist me ?

[glossy sable]

Did you read this?

[sturdy hornet]

I read it and I do respect you and the customer support staff . I know you are working hard and I do appreciate it . But it order to get a direct help I have to login to my account in order for them to assist me directly, in the game customer support no one really help . Trust me the least thing I did is I have to discord and asked for help . I know you guys are different building but at least have connections with them . I don’t !

[glossy sable]

at least have connections with them.
No, we do not. That is what the first sentence of the message says.

I am not a Tencent employee. The only difference between you and I is my experience with this server and game, along with a different name color. That's all.

[sturdy hornet]

So you are telling me if your account was hacked you won’t be able to get in back until you contact in game customer support ?,

[glossy sable]

Correct.

[sturdy hornet]

Ok can you DM me I wanna ask something personal

[glossy sable]

No.

[sturdy hornet]

No problem, anyways thanks for your time and help

[glossy sable]

You are welcome, thank you for your understanding. Good luck with CS, I know that is long and annoying.

[sturdy hornet]

Brother I have tried many ways of contacting them . Through email , in game support . I created a new account and j messaged them there . But there is no real help is provided. Do you think I should just give up on the account ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick girder.

[lethal thunder]

I GIFT a royal pass to a friend , the game charge me and my friend still not receiving it.

And @polar marsh won't let me submit a report in the game

[tired aurora]

i changed my mobile number, and now when i try to login it says sending too frequently. and i can't login .. what should i do ?

[young elbow]

Where do you reside?

[lethal thunder]

United States
I made a first purchase for a friend and he received it
Then I made another purchase, the game charge me but the one friend hasn't receiving it till now

[native anvil]

Please attempt again at another time or wait for 24 hours before attempting again. If you require additional assistance, please do not hesitate to contact the in-game customer service.

[sharp karma]

Hello, I cannot login to the game. Please help me. I feel so frustrated right now😿

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @sharp karma.

[lethal thunder]

@native anvil why not addressing to my issue

[storm flume]

Please contact the customer service for further assistance, @lethal thunder. Refer to subpoint 5.4 in #faq for further information.

[sharp karma]

Not working still😭

[sharp karma]

I am having the same issue, I feel so frustrated right now. I don’t know what to do.😿😿

[native anvil]

Please attempt to reset your password and log in again to check if this resolves the issue.

[sharp karma]

Please help meeee @native anvil 😭

I reset already but still, it’s not working. 😭 Reset Password is saying Completed.

But when I log in, it is still saying failed :((

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard. If the issue still persists, please contact the in-game customer service for further assistance.

[sharp karma]

What is DNS

And what is the in-game customer service? I heard they are not reachable

[sharp karma]

I will try

Still not working :(( @native anvil

[native anvil]

Please refer to the last part of this response, @sharp karma.

[ripe rapids]

How can I provide them screenshot? There is no option in-game service Chat?

[native anvil]

The e-mail for the customer service is [e-mail], @sturdy hornet.

[sturdy hornet]

I know

but do you have someone from your staff has this email

?

He is asking me to pay money in order to recover my account

should I trust him

?

[native anvil]

No.

[sturdy hornet]

then how he has pubgmobile email domain?

I can show you screenshots DM me

[native anvil]

Please do not send any money or personal information to anyone. The in-game support will not request money or passwords from you, @sturdy hornet.

[sturdy hornet]

he is asking me about the date the account was created , is that a thing you look into ?

[native anvil]

Please refrain from sending any information to anyone. As we have previously mentioned, the only official support and customer service team for PUBG MOBILE is in-game and [e-mail].

[subtle canyon]

Hello. I have a problem when I want to play TDM. This sentence appears on the screen (The matching server did not respond. Please try again later). But if you play the classics, no problem, before I change my server and change it to North America. It was fine on the European server. And I could play TDM, but now I can't. Is it my internet problem or the game server itself? Or maybe there is a problem with the North American server because it was fine in Europe? My problem is that I can't just play TDM. But other maps have no problem and I can play.

[tired aurora]

how many hours should i wait to retry ?

[tired aurora]

its a bad problem .. while i didn't try many times .. it was only 1 time i send code .. it told me that

[sharp karma]

Have you got it fixed?

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @subtle canyon.

[flat wolf]

@storm flume

Pls help

Account is hacked. How to fix?

@storm flume @storm flume

[storm flume]

Please contact the customer service for further assistance, @flat wolf. Refer to subpoint 5.4 in #faq for further information.

[flat wolf]

How to do??

Help.

[native anvil]

Please refer to these responses:
#questions message
#questions message
#questions message.

[sick ledge]

One message removed from a suspended account.

[worthy sinew]

Can you share a screenshot of the Career Results, @sick ledge ?

[sick ledge]

One message removed from a suspended account.

[worn crystal]

Which setting handles the shotgun sensetivity ?

[sturdy hornet]

After waiting 24 hrs for a response this is what i got!, great response !! @lime juniper @native anvil @gloomy dagger

[vagrant tulip]

You can recover your account through the way written in the customer support answer

[sturdy hornet]

The hacker already managed to use this option before me so he has 14 days to unlink my social media from the account ! @vagrant tulip

I wrote that in the message already

!

[vagrant tulip]

No worries let him unlink it, The account recovery doesn’t need any link to recover your account

After couple of days his recovery request will be declined and you can make your request

Let him do it until he’s done with it, You got 6+ months to recover your account

Even if he link a 100 links and everything, you can recover your account just keep your information ready

[sturdy hornet]

I have all the information you need to recover my account ready why do not you just email me on the email that has been already linked to my account for almost 2 yrs . And I can provide everything you are asking for !

[vagrant tulip]

That’s not possible you need to follow the procedure

[sturdy hornet]

BTW how long account recovery process takes on average?

Is it 14 days ?

[vagrant tulip]

Just check on the account recovery everyday, usually it doesn’t take 14 days mostly 6 days or less

[sturdy hornet]

Brother what is your name ?

[vagrant tulip]

Mocha

[sturdy hornet]

I love you Mocha

[vagrant tulip]

Thank you ❤️

[worn crystal]

?

[sturdy hornet]

you were the only one who helped me for real

I have spent a lot of money on my account

[vagrant tulip]

No scope settings and iron sight

[sturdy hornet]

that is why I am trying so hard to get it back

[vagrant tulip]

Happy to help

[vagrant tulip]

No need to stress it out you will recover your account very soon.

[worthy sinew]

How long have you been facing this? Can you try logging out and checking again? If the issue still persists, try performing a routine repair of the game from login menu.

[sturdy hornet]

If I got it back I have to buy you desserts haha

I have one last question about the account verification, will the support contact the email that is already linked to the account or the email that the thief has already asked the support to send it to ?

[vagrant tulip]

The verification will be on a new email that is not linked to any PUBGM account, that you will provide in question 13.

If your request will be approved, All links will be removed from the account and only the email which will be provided in question 13 will be linked to your account.

[sturdy hornet]

Sounds great

[worn crystal]

Any way to copy a layout and use the new one to adjust things and experiment ? So I can use the old one in case

[sturdy hornet]

ok brother thank you for all these valid info

[vagrant tulip]

Anytime 👍

[sturdy hornet]

I hope you have a good day/night

[vagrant tulip]

You too

[night cloak]

I have a question

When the game starts, everyone's sets, cars and helicopters are shown in the last 10 seconds.

I have Kalkan Uaz in my account, but the start of the game is not visible behind me, other cars are visible. The same situation exists with my friend.

[azure salmon]

How do I activate the Moonlight Throne Shop Emote from the Set?

How do I activate the Moonlight Throne Shop Emote from the Set?

[azure salmon]

Have you equipped it as a Skin?

Or in your garage?

I think it only shows the ones which you have equipped in ur garage

How do I activate the Moonlight Throne Shop Emote from the Set?

[night cloak]

yes equipment

[azure salmon]

Do u have it in the garage?

[azure salmon]

Huh, weird

Sry then idk what the problem is :((

Have you downloaded everything?

[heavy vortex]

Its been a month, when will it be fixed 🌚

[night cloak]

yes i downloaded them all

[night cloak]

no problem

[delicate pumice]

i remember theres a feature that disables auto-reloading right? i cant find it tho

[odd elbow]

how many box for necessary m4 ice ?

[night cloak]

Why it's getting failed again and again?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

It depends on your luck.

[native anvil]

This is not a feature that can be enabled or disabled, but you have the ability to cancel the reload of a weapon by pressing the fire button.

[native anvil]

If there is any update regarding this issue, it will sent in the same post.

[delicate pumice]

you can cancel the auto-reload even when theres zero rounds in the mag?

[long spindle]

When will the Bonus Challenge open?

[native anvil]

Do you mean reloading the weapon even when there are no bullets available?

[delicate pumice]

i shot all my 35 rounds in my ump mag, but i have 100 rounds of .45 in my backpack

[long spindle]

@native anvil When will the Bonus Challenge open?

[delicate pumice]

the game will auto-reload for me even if i didnt want to

[native anvil]

No information regarding this.

[delicate pumice]

all of my rounds in my current mag ran out, the game forces me to reload, which reduces my movement

[native anvil]

You can either switch to another weapon or refrain from carrying the weapon to cancel the reloading process.

[delicate pumice]

what an amazing design by the devs!

had they only spend a little more time on the quality of life aspect instead of making skins

thanks tho, ill just get used to it

[native anvil]

If you have any feedback on this matter, please don't hesitate to share it in the #996458713126797405 channel in compliance with the channel's guidelines, @delicate pumice.

[cinder isle]

Hi team,

I Rohit Kumar ( facebook partner) highlighting an issue where my Facebook page was reported and was disable.

Sharing the report number shared by Facebook:6398533063491427
@native anvil

Request you to revoke the violation for once.

Regards,
Rohit Kumar

[delicate pumice]

hmm... never thought about that one. ill give it a go. thx

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @cinder isle. We may otherwise have to mute you.

[native anvil]

You're welcome!

[heavy vortex]

This doesn't helps or fixes anything 🌚

Reinstalling or even resetting the phone doesn't do anything. yet it's not fixed

[native anvil]

Could you please share a screenshot of what you are referring to?

[native anvil]

This issue has been acknowledged by the community manager. If any new information regarding this issue becomes available, such as updates or a solution, it will be posted in the same post.

[heavy vortex]

It wasted one month of games🌚

[frigid kraken]

hi who can help restore my account?

[storm flume]

Please contact the customer service for further assistance, @frigid kraken. Refer to subpoint 5.4 in #faq for further information.

[azure salmon]

Like how do I activate the shop emote to it?

I bought it, but I didn't get any emote to it?

[native anvil]

Have you purchased the set or the emote?

[solar egret]

I'm trying to log in, but the code doesn't come to my number

[azure salmon]

Only the set

I bought it because it said that I would get an emote if it

[native anvil]

Did you fail to receive the code after clicking on "Obtain"?

[native anvil]

You have the option to buy the Emote from the Event shop.

[solar egret]

Yes

[native anvil]

Please make sure of the following:

▫️ You are in an area with good cellular coverage.
▫️ Switch your network connection between Wi-Fi and Cellular.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[azure salmon]

So there comes no emote when buying the skin set?!?

That's such a a scam

I payed 150€ to obtain the skin because it said that It comes with an emote

[sick ledge]

One message removed from a suspended account.

[native anvil]

The Emote is purchased separately, just like any other item in the event shop. If you have any feedback regarding this matter, please feel free to share it in the #996458713126797405 channel in compliance with the channel's guidelines.

[odd elbow]

It is required to get this uc ?

[native anvil]

Can you provide clarification on the topic of your question? Are you inquiring about obtaining the Glacier - M416 or is your question related to another topic, @odd elbow?

[sonic cloud]

Contact support in game.

[odd elbow]

2 qustion

[odd elbow]

If the person's luck is low, he gives m4 in several boxes

If the person's luck is good, he gives m4 in several boxes

[native anvil]

To obtain the Glacier - M416, you can either use UC or Classic Crate Coupons. However, it ultimately depends on your luck, @odd elbow.

This information is not something we can determine as it ultimately depends on luck.

[bronze acorn]

Hello @native anvil

[native anvil]

Hello, how may we help you, @bronze acorn?

[night cloak]

Dear PUBG Mobile customers, I hope you are well, and congratulations to you. I have a problem with my account with the ID number 51431545890. I lost it almost twenty days ago, and when I lost it, I contacted you on March 30, 2023 at 17:8 pm, Italy time, and I answered all your questions in order to recover it again. You have an additional link, because if my request is accepted, the account will be linked to it, and my request has been accepted, and with all due respect, until now, I cannot log in through the link that I left for you. I hope you will respond to me as soon as possible. @lime juniper @chilly spade @bronze acorn

[native anvil]

In case you're unable to open your account now, you can verify this by checking your profile from a different account, @bronze acorn.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[velvet axle]

So i take it the bear brick pet on Enragle works the same as the falcon did. Has anyone gotten a chicken dinner with the guilli bear in your inventory and did you get it as a companion?

[bright fable]

I need to contact someone authorized

[vagrant tulip]

Regarding what exactly

[bright fable]

My account is linked to icloud but I want to connect it to facebook, the option is not showing

[vagrant tulip]

Can you take a screenshot

[odd elbow]

what time is very good for box m4 ice

[bright fable]

I deleted your gmail link last night

[vagrant tulip]

Can you try logging in through your internal email or phone number

[bright fable]

I don't have a gmail connection, I can't login

[vagrant tulip]

You mean you don’t have an internal email?

[bright fable]

You mean you don’t have an internal email?

[vagrant tulip]

[vagrant tulip]

Try logging in through it

[bright fable]

this gmail is now missing

[vagrant tulip]

Hmm, Try making account recovery through logging out of your account and click on the customer support on the top right corner and choose accounts then account recovery and fill the form, once your request is approved all links will be removed and linked to a new email that you will provide in question 13.

[nova ember]

weekly match allow solo in duo or squad?

[celest shadow]

Yes.

[nova ember]

oki

[night cloak]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[ruby ermine]

I finished bp task

[ruby ermine]

And this adrenaline mission I should have received rp points already but this error preventing me from getting it.

Pubg really need do something about it

[foggy torrent]

How to be a part of the vip program

@celest shadow

[green agate]

This can be found in our #735483472432594994 channel.

[foggy torrent]

I see the vip post i dont see how we can get into that vip program

@green agate

[worthy sinew]

Did you try performing a routine repair of the game from login menu?

[worn crystal]

After recall parachute button can be adjusted ?

Because it’s not where my layout is

[night cloak]

My account has been hacked please help

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[peak kestrel]

I have a question. I have a stolen account, and I made a recovery for the account, but there is a question about the people I cooperated with in the last six months. They changed the names. Do you mean to put the old or new names in the box?

@green agate

Yasser#5423

[night cloak]

The current in-game name of your friends, with whom you played mostly in the past six months.

[peak kestrel]

@night cloak You understand, my friend, I will put the current names, not the old ones, right?

[night cloak]

Yes.

[odd elbow]

Which one is better
Upm45 v Thomson

[sick shale]

It depends on you. You can use the discussion channels for such questions.

[wispy geyser]

Can anyone help me please

I can't enter my account by phone number and it changed the password many times 🥲

[peak kestrel]

@sick shale

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try to complete the missions again. Make sure that you record a video when attempting to complete the missions and send the video recording if the missions are still not completed.

[cyan citrus]

For how long you have been facing this issue? Also, mention your country and the device you are using.

[cyan citrus]

Please share a screenshot of what you are referring to.

[wispy geyser]

I am from Morocco and i faced this problem today i use Facebook to enter my account but this week i want to sell my phone number and i try to the enter account by phone number but I could not enter it is there any way to change the number please

[peak kestrel]

@cyan citrus This picture and this question. Does he mean the old names or the names that they changed now? In the past, they changed the names of the friends with whom you always played?

[cyan citrus]

When did you last time reset your password for the phone number login?

[trim aspen]

how does the rank system work?

[wispy geyser]

Today 2 times

[peak kestrel]

@cyan citrus You did not answer my question, my friend

[raven gorge]

Got muted for 24h for saying “add me for free skin” in world chat, cause I needed to add 2 people for the Eid event lol. What rule was broken here? That’s kind of ridiculous

Any way to appeal this?

[cyan citrus]

What is the device you are using?

[wispy geyser]

I have iphone and Android Tecno pova 3

[cyan citrus]

The message you sent could be considered as harmful advertisement. Please contact the in-game customer service for further assistance with this.

[wispy geyser]

Iphone 11 my phone that usually enter the game with it and the second is Tecno pova 3

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try to reset your password one more time. If that does not help, please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @wispy geyser. if the issue still persists, please reach out to the in-game customer service for further assistance.

[fleet dome]

Hello The icy m416 skin disappeared from my account. who should I talk to in this case?

[turbid tundra]

Does some one know something about the crew challenge ? I play whit my team the crew challenge and we are getting first or second and sometimes lower, but every time we played a good match whit about 13 kills and first place, we don’t go up in the system ranking, does anyone know why that is ?

[peak kestrel]

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @fleet dome. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @peak kestrel. Remember to read through #faq before asking questions in the support channels.

[green agate]

Please provide a screenshot.

[night cloak]

@green agate
Black shark devices aren't listed. What to do?

[static hollow]

?

[storm flume]

Please do not use languages other than English, @static hollow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

If you cannot find your device, you may use the Other option.

[tardy wedge]

Hello! So today I was resetting my phone and after that I logged in my PUBG id via Twitter but my Twitter acc is giving me error that they can't find my acc any help regarding that can't even reset the password since Twitter is asking the user name and even after putting the right username it's still giving me wrong username error

[proud kayak]

I can not use mail in pubg mobile, writes limit

[sleek valve]

hello pubg

About two years ago, my account was stolen by a scammer, because of the policy of the country in which I live (Syria), I am not allowed to charge the UC, so I spoke to this person to charge me, and I sent him the required amount (10 dollars) and And the Gmail and the password and he took the money and the account and just disappear , he changed the password and i think he changed the Gmail in somehow, I have all the evidence that proves that it is my account, and I tried to negotiate with him for these two years, but he was always insulting me and blocking me until he evaded me. And here I am, pubg Company, I appeal to you to restore the account and I repeat, I have all the evidence proving my ownership of this account...
This is my account id :5164523331

Thanks PUBG mobile .

[turbid tundra]

So as u can see at the screenshot, if u count all the kill we made, we have more kills than the system tells us, why is that

[cyan citrus]

The best 6 matches per week will count towards your All-Talent Championship leaderboard.

[storm flume]

Please contact the customer service for further assistance, @sleek valve. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Could you please share a screenshot of the issue you have encountered?

[cyan citrus]

You should contact the customer service of your social media account for further assistance with this: https://help.twitter.com/.

[dusty thorn]

About earning

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty thorn. Remember to read through #faq before asking questions in the support channels.

[dusty thorn]

Okay i want to start out earning via my account what are the procedures

[cyan citrus]

I'm not sure what you are referring, @dusty thorn. Could you please elaborate?

[tardy wedge]

I've already mailed them but I am facing the issue of account not found even after entering the right username email and even my phone number! So besides the Twitter as my social platform attached to my PUBG acc there's my phone number too but I don't remember the password so whenever I try to send the code to my phone it don't reach after waiting for so long is there any way I can get back my acc and add my other social platform or email at least I remember my all PUBG acc details and I have snaps of all UC purchases etc

[storm flume]

Please contact the customer service for further assistance, @tardy wedge. Refer to subpoint 5.4 in #faq for further information.

[wicked thunder]

hi my account got hacked please help me for recovery

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game, @wicked thunder.

[wicked thunder]

my phone number is hacked and I can't log into the account

With all the social media that I log in, it starts from the beginning that we have to design the character

Outside of the game, I contacted customer service. When I filled out the hack form, they said that you applied and you cannot apply for 14 days until the answer is determined, while I did not apply.

[cyan citrus]

We are unfortunately unable to help you with compromised accounts through the community, @wicked thunder. Please try to contact the customer service again.

[wicked thunder]

Does Tencent Games have an email to answer me?

[cyan citrus]

The e-mail for the customer service is [e-mail], @wicked thunder. However, the only recommended way to contact the customer service is through inside the game.

[wicked thunder]

thanks

[cyan citrus]

You're welcome!

[sleek valve]

hello pubg

About two years ago, my account was stolen by a scammer, because of the policy of the country in which I live (Syria), I am not allowed to charge the UC, so I spoke to this person to charge me, and I sent him the required amount (10 dollars) and And the Gmail and the password and he took the money and the account and just disappear , he changed the password and i think he changed the Gmail in somehow, I have all the evidence that proves that it is my account, and I tried to negotiate with him for these two years, but he was always insulting me and blocking me until he evaded me. And here I am, pubg Company, I appeal to you to restore the account and I repeat, I have all the evidence proving my ownership of this account...
This is my account id :5164523331

Thanks PUBG mobile .

[cyan citrus]

Please try again after few hours.

[cyan citrus]

Please refer to this response, @sleek valve.

[proud kayak]

I have been waiting for almost 8 hours😩

[peak finch]

This telegram channel is selling fake ids of pubg/Bgmi

Can PUBG officials please terminate this channel @lime juniper @lime juniper

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @peak finch.

The platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it.

[peak finch]

Ok thanks buddy

[cyan citrus]

You're welcome!

[cyan citrus]

Please try again after 24 hours. If the issue still persists, please reach out to the in-game customer service for further assistance.

[peak finch]

I'm not able to next

[cyan citrus]

Use the link available along with the Other option, @peak finch.

[peak finch]

Let me try

My country isn't listed

[peak finch]

I'm from India

@cyan citrus

@cyan citrus

@cyan citrus

[cyan citrus]

It is available in the list of countries, @peak finch:

[peak finch]

😅

Got. It

[sage gyro]

I am using I phone I try to play use vpn . Any problem vpn use gameplay

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended, @sage gyro.

[sage gyro]

Now Iam from India how can I play Pubg apple phone

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @sage gyro.

[ornate stump]

Hi pubg mobile team .
my account has been hacked through the mobile phone number, another person is using my account so I want to cancel the internal linking of the phone number.
My id : 5685281705
My nick name : TITAN丨LEViメ

@storm flume @cyan citrus @

Hi pubg mobile team .
my account has been hacked through the mobile phone number, another person is using my account so I want to cancel the internal linking of the phone number.
My id : 5685281705
My nick name : TITAN丨LEViメ

[regal brook]

Is there a way you can disable TPP AIM AND FPP AIM in Sensivity

@celest shadow

[tardy wedge]

Can't receive the verification code on my device! What to do? Checked spam folder too did all the stuff required in order to receive it but haven't got it

[hexed plover]

@cyan citrus any idea for the reason of this?

[storm flume]

Please contact the customer service for further assistance, @ornate stump. Refer to subpoint 5.4 in #faq for further information.

Please refer to subpoint(s) 2.12 in #faq for further information, @hexed plover.

[native anvil]

Please make sure of the following:

▫️ You are in an area with good cellular coverage.
▫️ Switch your network connection between Wi-Fi and Cellular.

Otherwise, you can try again later, as there is a daily limit on the number of verification codes that can be sent. You should also uninstall any apps that might be blocking spam messages from your device. If you still do not receive a verification code, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[rough wasp]

I want to appeal and unlock my account. can someone help me

[native anvil]

You can disable the TPP/FPP aim feature by going to Settings > Controls > Advanced Controls > Aim > Disable.

[hexed plover]

@native anvil what does it mean by high risk?

[rough wasp]

I want to appeal and unlock my account. can someone help me

[native anvil]

Please share a screenshot of the issue you are facing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough wasp.

[native anvil]

We are unable to assist with account suspension issues. You can refer to sub-point 2.12 in #faq or contact customer service in-game for further assistance, @hexed plover.

[hexed plover]

Okay bro 🫶

[hexed plover]

If account gets 7 day ban, and UC is sent to the account does it receive the UC?

[night cloak]

What are the uses of BE@RBRICK?

[lavish gyro]

Hi

My account has been hacked and I contacted support, but no one responds. Please help and recover my account, knowing that the hacked account has been linked to his email within the game, and I can no longer enter my account except with a verification message on his mail. Please help and reply 💔😔

[tiny vapor]

do WOW maps/ unranked count for play 5 matches as conquerer to receive the reward?

[night cloak]

Hello, I just have a simple question.

Do I get less frame drops or lag when I have downloaded everything meaning every graphics pack and so on or do I get less frame drops/lag when I have the most minimum things downloaded?

[proud kayak]

Good afternoon, I want to unlink the number from my account I have access to the number, I forgot my password

[sonic cloud]

it is possible that someone from your team had hacks

[elder pier]

good nigh, can u help me, last device logged in not with me right now

[sturdy hornet]

https://youtu.be/MnbDS5Bl-XQ when someone like him his account get hack he just get it back fast but us no. If it is gone then it is gone . “If you wanna get your Pubg account back you have to be a streamer “. You should add this to your policy @lime juniper @static sleet @thin halo

[worn crystal]

After leaving the match going back to the lobby can I see my last match death?

[storm flume]

Please contact the customer service for further assistance, @elder pier @proud kayak @lavish gyro. Refer to subpoint 5.4 in #faq for further information.

[green agate]

This does not belong here as it is not a question, please refer to our #996458713126797405 section.

[green agate]

This depends on your device as a whole.

[green agate]

Unranked possibly would count, but it is encouraged to be competitive and battle it out to get the reward.

[green agate]

Yes, because the account would still have valid access to the game in 7 days.

However, removal of the funds is entirely subject to the in-game team's discretion.

[green agate]

Can you share a screenshot for this by chance?

[green agate]

I would check the in-game help section for this feature if applicable.

[night cloak]

It was a few days ago that I found that item, it couldn't be used but dropped

I don't have the screenshot :(

[hexed plover]

Thanks bro 💜

[night cloak]

iPhone 12 Pro Max and Samsung Note20 Ultra 5G Exynos

[odd elbow]

What time agian

[worn crystal]

What’s that

[native anvil]

Rewards are refreshed every new season, and you can redeem them again in the upcoming Cycle 4 Season 12. The current season, Cycle 4 Season 11, will end on May 20th, 2023 (UTC+0).

[void stag]

@lime juniper hey, how will I be able to be identified by the 12 digits on the report system?

[native anvil]

If you are inquiring about how the community manager will identify you as the owner of these reports through the 12-digit numeric value, then as a Top Reporter, your name and/or 12-digit numeric value will be announced in the #cheating-news channel. If your ID is listed, you will need to send your full 12-digit numeric value to the community manager via a private message. Therefore, you should keep this information confidential to prevent anyone else from sending it, @void stag.

[void stag]

Thank you kind man

[native anvil]

You're welcome!

[lunar belfry]

Kindly Tell me Which Devices support 90fps and good for Competitivw

[native anvil]

We do not have a list of devices that support the 90 FPS option in the game. Devices with the minimum hardware requirements of a 90Hz display refresh rate and a Snapdragon 865 or Dimensity 1100 central processing unit can access the 90 FPS option with Smooth graphics. However, you may refer to the following list of devices that are unable to run PUBG MOBILE with 90 FPS: #questions message. Additionally, you can ask other players in #pubg-mobile or search the internet for further assistance.

[storm flume]

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @rigid quarry.

[sonic cloud]

Bcs youtuber😅you are basic player

[teal osprey]

@native anvil @green agate when are they gonna improve and fix all the problems regarding the bluetooth earphones that are used to play pubg which always give mic problem to people? most of bluetooth earphones users have complained of problems like mic not working is pubg gonna do something about this?

ik that pubg prefer built in mic or wired earphone to prevent latency etc but this is not an excuse we are in 2023 and all users complaing they need to improve bluetooth with the game

😐

[oblique mango]

well my friend wanted to send me a car skin as a gift but i dont own a supercar skin so he cant send me why is thet

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @teal osprey. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[oblique mango]

@native anvil

[native anvil]

Do you mean that your friend does not have the Gift option in the Bugatti event?

[azure salmon]

Can someone help me pls? I can't leave my Crew. When I click on "Leave Crew" the game tells me that the Crew is closed

How can I leave the Crew pls?

I accidentally joined the wrong one

[oblique mango]

he has a car token and gift option

but when he wants to send me its saying

[azure salmon]

Can someone help me pls? I can't leave my Crew. When I click on "Leave Crew" the game tells me that the Crew is closed

[oblique mango]

il ask him to screanshot u the msg

[native anvil]

▫️ If you have registered in the upcoming tournaments, then you will not be able to leave the Crew.
▫️ If you are the Crew leader and you wish to leave the crew, you must appoint a new leader in order for you to quit the Crew.

Also, the crews should have been locked during All-Talent Championship.

[azure salmon]

Okay thanks, when can I leave the Crew?

[native anvil]

Please wait for the tournament to be over.

[azure salmon]

When is it over?

[oblique mango]

like does he need to have the same car skin to send me

cuz he got the red one

[vagrant forum]

You can only gift the one you own.

[oblique mango]

ah ok

tu

ty

[native anvil]

You can refer to the All-Talent Championship schedule.

[languid spade]

Hello, I’ve been trying to link my number to my account for over a day and there’s no sms sending, what should I do?

[storm flume]

Please contact the customer service for further assistance, @languid spade. Refer to subpoint 5.4 in #faq for further information.

[sinful wasp]

Is pubg beta version 2.6 out?

[native anvil]

At this time, we don't have any information about this. When it becomes available, you will be notified within the game.

[bright fable]

Anyone authorized?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bright fable. Remember to read through #faq before asking questions in the support channels.

[bright fable]

@native anvil

[native anvil]

Hello, how may we help you, @bright fable?

[bright fable]

It shows you have gmail login even though I'm logged in with icloud.

[native anvil]

Can you provide more details please? Do you mean you have lost access to this email, @bright fable?

[bright fable]

yes i don't have access

@native anvil

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[rocky quest]

Hello, does pubgm have a site, where I can buy uc or only in game?

[cyan citrus]

You can make purchases outside the game through https://www.pubgmobile.com/pay, @rocky quest.

[rocky quest]

Thanks

[cyan citrus]

You're welcome, @rocky quest!

[green agate]

Yes it does.

[quick wadi]

Why can’t I become a creator in WoW i have a lot of ideas to make in it but my application isn’t approved it has been a month since i have applied

[cyan citrus]

We unfortunately are unable to help you with this through the community, @quick wadi. However, you may try to contact the in-game customer service and see if they will be able to help you with this.

[quick wadi]

Oki i can try

Wait lemme try

[urban canopy]

How do I unlink a account

[cyan citrus]

Could you please elaborate, @urban canopy?

[urban canopy]

So someone login to my account and now his not giving it back

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game, @urban canopy.

[urban canopy]

Thank you

[cyan citrus]

You're welcome!

[urban canopy]

Can I ask you a question

[cyan citrus]

Sure, you can, @urban canopy.

[urban canopy]

Can you give me free uc 😁

[cyan citrus]

Sadly, no, but you may participate in official events for a chance to win different rewards, @urban canopy. Feel free to check #events and #matches.

[urban canopy]

Oh ok

😑

[quick wadi]

It didn’t help at all

[cyan citrus]

We are unfortunately unable to help you with this through the community, @quick wadi.

[quick wadi]

Oki

[sturdy hornet]

What's good,

any good news about my account ? @lime juniper @thin halo @native anvil @celest shadow @night cloak

[native anvil]

You have already been answered. Please continue with the customer service and avoid repeatedly asking about the same matter.

[sturdy hornet]

I have became a streamer so you help me getting it back. Are you willing to help me now ?

[sturdy hornet]

I have not been answered

your answer is not helping I did what you have told me and it has been two days I did not get benefit on it

I need real help my friend

If it was your account you gonna be acting like me or maybe more !

Check my account and see how many UC I have spent on it

[native anvil]

As we have explained to you multiple times, we are unable to assist with account-related issues through the community. In-game support is the only way to resolve such issues.

#questions message
#questions message
#questions message
#questions message

Please refrain from repeatedly asking the same question after receiving an answer.

[sturdy hornet]

My friend if you were in my place what would you do ?

[uneven zephyr]

Hi! I have a question. I have logged in with facebook before. than ı added my email. I'm currently logging in with my email. I want to close my facebook. will i have a problem?

[sturdy hornet]

Just connect me with customer support and you won't see me typing here again anymore I have joined your server 2yrs ago and I have not even complain or wrote anything in the server back then !

[cyan citrus]

You should not have a problem, but it is recommended that you connect your PUBG MOBILE account to more than one login methods in case you lose access to one of them in the in the future, you will not be completely locked out of your account.

[native anvil]

I will reach out to in-game customer service to resolve this issue and avoid repeatedly asking the same question, as the moderators have explained that they are not affiliated with customer service and cannot assist with this matter through the community. Moreover, it is crucial to understand that the security of your account is solely your responsibility. You are solely responsible for safeguarding and securing your account.

[uneven zephyr]

Thank you so much for answer

[cyan citrus]

You're most welcome, @uneven zephyr!

[native anvil]

Please refer to subpoint 5.4 in #faq for more information. However, if you continue to inquire persistently about the same matter despite receiving all the necessary answers and explanations, we may have to mute you.

[cyan citrus]

Additionally, if you are going to delete your Facebook account that is linked to your PUBG MOIBLE account, I would recommend that you first link your PUBG MOBILE account to a different social media account and then unlink your Facebook account from PUBG MOBILE account through your Account settings of the game.