questions

[timid forum]

Can someone contact me

My account has been credited

@native anvil

[late verge]

Is this not good enough

[native anvil]

Could you please elaborate more?

[warped gale]

What is the solution? I have been waiting for more than a week

[tiny stone]

Hello, in the new game mode, if I or someone nearby uses a multifunctional cannon, the game simply closes and you have to re-enter. I tried reinstalling the game, but it didn't help.

[native anvil]

We do not oversee this application. Please wait for sufficient time to pass or ask for assistance in the PUBG MOBILE World of Wonder server.

[supple dagger]

HELLO I have waited more than a week for a response 51772145705

[native anvil]

Please share a video recording of the issue you are facing.

[warped gale]

All right, thank you♥️

[native anvil]

Please refer to this response, @supple dagger.

[native anvil]

You are welcome!

[late verge]

Help me

[green agate]

That is not enough to download the full game on Android.

It should also be noted that 2gb of ram is not enough processing power.

[late verge]

So I cone I have the game

So how did it make me play b4

[main hinge]

A request was submitted to unlink the e-mail because it is not mine, so when will technical support respond to me, as the request was submitted 5 or 6 days ago

[green agate]

We are not able to give ETA's as volunteers.

[late verge]

I still want to know if you said this wasn't enough storage then how did my tablet still had access to download it and as I said b4 this didn't happen until I downloaded CODM the game was just straight up kicking me out and I didn't even had any storage issue and also In the #faq 1.3 I have the requirements set for the game so what is actually the problem?

I have space and requirements so what's the issue?

[green agate]

The reasoning is that Google Play only has a set pre-requisite in order to start the game, therefore you would be able to run it.

The issue is that once you start downloading all of the background resources, you might not have enough space.

[late verge]

But I do have space tho

[green agate]

7 GB only covers around 80%.

[late verge]

7g left

[green agate]

How much total space do you have?

[late verge]

32.2gb

[green agate]

There is your issue.

[late verge]

What

Even with this total I was still able to play tho

Whaaat

[green agate]

You might be able to play, but there will be multiple issues due to hardware limitations.

[late verge]

What do you mean

I want to k ow the real problem of what is happening

[chilly spade]

Game kicked you when you were in lobby or in a match?

[late verge]

When I'm trying to join

[chilly spade]

Enter match?

[late verge]

No when I try to go in the game it shows me the logo ask for permission and then after a while kicks me out

[chilly spade]

Can you share a recording of issue?

[native anvil]

Please perform a routine repair from the login menu and let us know if that helps.

[late verge]

I did

The video is at the top

@chilly spade

[chilly spade]

Which device are you using?

[late verge]

A Lenovo Tb 8505fs 2gb ram

Android 10
Storage 32.2gb

[chilly spade]

Try clearing more storage, reinstall the game through play store.

[late verge]

I did and i tried

Imma try with the apk link this time

[chilly spade]

Try downloading through official site only.
Here is the link:
https://f.gbcass.com/PUBGMOBILE_Global_2.5.0_uawebsite_021B1493.apk

[late verge]

Already had the link

[finite plinth]

i cant log in to my account and it wont send me a password reset to my email? i dont know the phone number that went to my account been awhile

[chilly spade]

You may contact custoner support for information, refer to subpoint 5.4 for information on how to contact customer support.

[tiny stone]

It didn't help

[finite plinth]

yeah didnt get any help from in game support lol its okay i just wanted to enter some art but forget it this been a pain in the neck just trying to log back into the game

[chilly spade]

Only customer support can help you in this problem.

[finite plinth]

the password rest cant send my email a verification code so i cant reset my password and there is no customer support just a bot that ends the coverstation after you say it wasnt helpful

??? im so confused and frustrated i cant even get a answer if my email is still valid lol, guys relaly care about your players

[chilly spade]

This is an issue we cannot help you through the community. Try again in the support.

[native anvil]

What is your device and where did you download the game from?

[finite plinth]

seems no one can help me get my account back and i have to wait 4 mintues just to try and relog into a game with no idea if my password works been a bussy waste of my time thanks everyone for trying and rubbing your game in my face glad it works for everyone but me

[native anvil]

We only moderate this platform, we are not customer service representatives. To reach customer service, please use the in-game option. Refer to subpoint 5.4 in #faq for further information.

[upbeat pumice]

create country based servers here in discord please

[native anvil]

Do you mean servers for regional communities?

[upbeat pumice]

yes, so we can add our own partners random

[native anvil]

Please refer to sub point 3.1 in #735483472432594994 for a list of regional communities, @upbeat pumice.

[upbeat pumice]

sure

because i offer UC GIVEAWAY custom rooms so i need only Pakistani Players to join

that is reason

i will do

[meager pumice]

@native anvil

[native anvil]

Unfortunately, I do not have any information about that. Please wait for someone who has more knowledge about it to respond to your inquiry.

[meager pumice]

Alright

[empty oracle]

Why I keep getting Ai matched in ranked classic after the update? My rank is diamond

Like all the enemies are ai

Except me and my teammates

[lime shore]

Hello, I have the binge monster since the first update, and I tried to change the number MTY You did not find a solution for me.

[drowsy crater]

hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drowsy crater. Remember to read through #faq before asking questions in the support channels.

[vagrant ore]

i want to report for bage facebook

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vagrant ore.

[late verge]

Ok so now I have ave 9.5gb left which would be around 100% of process right because I was told that 7gb is around 80% of process so why is the game still kicking me out I tried every method I was told to do I cleared space,I deleted cache and restarted my phone so why is the game still kicking me out

[native anvil]

Are you referring to high ping?

[lime shore]

Yes

[native anvil]

What is the device you are using?

[lime shore]

What's the solution ?

Black Shark 4pro

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > Reset options > Reset Wi-Fi, mobile & Bluetooth and confirm the process using the Reset settings option. Restart your device and try to play again.

[late verge]

I'm still getting kicked even when following the methods

[lime shore]

@I did most of this without Judy still high

@native anvil

I live in Egypt and the server is Europe

Does clearing the game cache clears the data or not!

And most of the time I die behind disbelief and I spoke to the support of the internet company, and what happened with the game support @native anvil

[native anvil]

Yes, clearing the game cache will delete all your game data, including map files and all resources.

[lime shore]

I have done all this and it is not set whether it is a server problem or an update problem

@native anvil

[native anvil]

If you have already tried the provided solutions, then the issue may be related to your internet connection. You can try connecting to the internet with a more stable connection, switch between cellular data or Wi-Fi, or restart your router and wait for 1-2 minutes before restarting the game. Additionally, you can try changing your DNS settings. Please refer to #faq sub point 4.3 for further instructions on how to do this.

[tiny stone]

Huawei P40 Lite, downloaded the game from AppGallery

[native anvil]

Can you reinstall the game? you can try downloading it from the official website https://pubgmobile.live/apk.

[lime shore]

I mean, if I downloaded the 1.1.1.1 application, it would not violate it or violate the laws.

@native anvil

[storm flume]

Please refer to subpoint(s) 4.3 in #faq for further information, @lime shore.

[lime shore]

It is written that you can download this program or make some settings inside the phone.

[meager pumice]

@static sleet can u help me

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[static sleet]

I have no information about that particular event.

[static sleet]

Check on how to play guide or tap the ? icon.

[fiery depot]

Hi, PUBG Mobile employees, my account was suspended by mistake. Please unblock it. This is my account number 5164378371

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery depot.

[rare oar]

I want to unlink my email please

@polar marsh i want to unlink my email account please 🙏

[native anvil]

E-mail addresses and phone numbers can be changed but not unlinked.

You can change them through the Account Settings in the game. Please refer to this support article for more information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/383-how-to-change-my-linked-email-mobile-number/

If you need further assistance, please contact customer service in-game. Refer to subpoint 5.4 in #faq for more information.

[fallen oyster]

I want retract my copyright strike😢

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @fallen oyster. We may otherwise have to mute you.

[rare oar]

I don’t know my email account.this email login 1year ago . I have social media account.

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[rare oar]

What is subpoint 5.4 ?

[native anvil]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[rare oar]

What is 250 updet?

[native anvil]

Are you referring to this message?

[night cloak]

@native anvil players like these ruin the game
I died many times from file users , I report and nothing happens

Crazy

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[fringe ridge]

Matchmaking issue (Unranked erangel solo) Matchmaking takes 5 minutes and still is not going to game.

[alpine flower]

Because less players play it so it'll take more time

[fringe ridge]

ohk

[spiral cedar]

I have a problem with my pubg emulator

[modest grotto]

I keep getting logged out every now and then and cant use Facebook to log in not even once it says ive tried to many times it revokes it and ive tried to reset my password yet it won’t send me the text and when i try to get it to do it again it says ive tried to many times

[near oracle]

I Cant Bought uc on store and midasbay, I try log out and login changed,login method, change payment account but still same i can't buy uc from any platform.when i created gust account can buy uc.
Also i report to in game customer service but no given solutions for my issu.

IGN -5293902682
Device - POCO X3 Pro
Network - SLT ADSL(Wifi) Sri Lanka

[near oracle]

<@&481161015728406538>

[green agate]

We are not able to help with payment issues as volunteers.

[storm flume]

Please contact the customer service for further assistance, @modest grotto. Refer to subpoint 5.4 in #faq for further information.

[green agate]

We do not provide support for GameLoop issues.

[modest grotto]

I tried doing the email password reset for pubgmobile too but it didn’t send it there either

[near oracle]

What i should sir ? Now more the 3 days 😭

[green agate]

You will need to wait since this might require a physical change, there is nothing we can do through the community.

[spiral cedar]

how can i get support for gameloop pubg?

[modest grotto]

Ive spent alot of money and many years playing pubg i just want to get back on, i was on like a few days ago

[green agate]

You should use their support on the GameLoop website, or contact them through Discord.

[near oracle]

Hm ,sir 😭

[green agate]

https://www.gameloop.com/

[modest grotto]

Ive been able to log in but i hope yall can fix the log in issues related to Facebook and stuff

[tiny vapor]

why does it say i’m 848 points away from conquerer but i’m only crown V

[open sentinel]

It wasn't stolen but I don't remember which account I logged in with, I think I logged in with a guest account.

[fallow anchor]

Points reset for new season. This is why points needed for conq now is much lower. It will slowly rise as time passes

[bitter verge]

#questions Hi @green agate someone added his number into my pubg account and i want to remove it. How can i unlink hackers number? Can you please share procedure?

[open sentinel]

I want to get my account back that I played 3-4 years ago I forgot which accounts are linked but I have proof that the account belongs to me
Account ID: 5165606519

I don't know how to do it so I came to get help

[green agate]

You can't unlink a phone number, only change it.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.
@open sentinel

[open sentinel]

Is it live support or directing to documents?

I've read the documents already, they want me to reach them from their social media accounts, so I came here

[green agate]

We aren't able to recover accounts here.

[open sentinel]

what should I do ?

should i send an e-mail

[green agate]

The email isn't able to be used for account issues.

[open sentinel]

what should i do ?

[green agate]

Exactly what was previously listed.

[outer marlin]

@green agate

[green agate]

Yes?

[open sentinel]

?

I don't understand

[hardy talon]

@green agate i have one problem with iPhone 14 pro max 90 fps when i start my recording my fps goes 40 what i can do about this because in another game is give me 90 fps with recording

[open sentinel]

@green agate

[green agate]

Repair the client to see if that fixes it.

[hardy talon]

Ba didnt work

All my teammates have same problem

[open sentinel]

In customer service, they want them to reach me from their social media accounts and I came.

[green agate]

Can you share a screenshot of them saying this?

[green agate]

You may need to restart your device then possibly.

[open sentinel]

1sec

[hardy talon]

I did everything but is not working

[green agate]

You can report in #996546243859853424, but as a rule of thumb using the native recording software will always lower fps.

[calm badge]

How to fix this issue on iphone 11 ? When I use fire button + Scope+ Lean and do movement this happens as shown in the video.Please help me .

[open sentinel]

this is Turkish

[hardy talon]

Is doing after new update like this before the update i head 13 pro max same problem

[green agate]

Please give a translated version, I do not speak this native language.

[green agate]

Please report this in #996546243859853424 following the pinned guidelines.

[open sentinel]

it says contact us if you lose your guest account

[green agate]

Account issues only go to the in-game customer service center.

[open sentinel]

If the problem persists, they said to contact our technical team and shared their social media addresses.

[green agate]

There are no representatives here in the Discord.

[calm badge]

Okay

[open sentinel]

How can I reach in-game customer service?

[green agate]

This was previously listed above.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[open sentinel]

they direct them to the documents and the documents to their social media accounts.

[night cloak]

hi

[cyan citrus]

How may we help you, @night cloak?

[night cloak]

I got a bug in pubg last season and this season and my rank dropped, please help me

Without being negative in the game

[cyan citrus]

Could you add more details about the bug you're referring to, @night cloak?

[calm badge]

How should I add a tag here?

[cyan citrus]

Use this option, @calm badge:

[calm badge]

Okay thank you

[late temple]

I have a question. my phone is samsung s20 fe (snapdragon 865) and its processor is a very powerful phone. Why can't I get 90fps? As I said, the processor and infrastructure of my phone are designed to handle 90 fps. Someone answer me please.

[cyan citrus]

You're welcome!

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[late temple]

Nowadays, the snapdragon 865 processor is a very powerful processor for android based phones.

[cyan citrus]

Refer to my previous response, @late temple.

[night cloak]

Why?

[hardy talon]

@green agate is that correct

[outer marlin]

@cyan citrus

[cyan citrus]

How may we help you, @outer marlin?

[outer marlin]

iPhone 14 Pro Max 💸💸💸

[open sentinel]

[outer marlin]

I have problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @outer marlin. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why

[outer marlin]

I have problem

[hardy talon]

But you cant get 90 fps with recording or guided access

[late temple]

@cyan citrus I'm having trouble . Under my gmail it says unable to share. but somehow i sent the message. But since my gmail cannot be shared, where will the news come from?

[cyan citrus]

Please share a screenshot of your Account settings.

[outer marlin]

@cyan citrus

[night cloak]

@cyan citrus

[cyan citrus]

You should not expect a response for this. If your device will be supported in the future, you will be able to find the 90 FPS option in the game.

[storm flume]

Please avoid going off-topic, @outer marlin. You may have unrelated conversations in #chat.

[night cloak]

@cyan citrus plz help

[late temple]

@cyan citrus All right. So how long does this process take?

After all, the life of android phones is maximum 5 years. 😄

[cyan citrus]

We unfortunately cannot provide any further information regarding this, @late temple. You will need to wait patiently.

[late temple]

Thank you. Can I post forums from other places?

[cyan citrus]

As you have recently changed your server, your rank has been reset according to your current rank in your new server.

[cyan citrus]

What do you mean?

[outer marlin]

@cyan citrus

Why pubg use internet so much?

[hardy talon]

@green agate same as mean

[night cloak]

@cyan citrus why?

[cyan citrus]

This should be to download the available content in the game. Could you please elaborate?

[outer marlin]

He use 1GB AND 500MB in 2 game

[late temple]

So, can I reach the pubg mobile team from different places that the phone can handle 90 fps?

[night cloak]

@cyan citrus Can't fix it?

[late temple]

I think this message I sent over 1 link will not have much effect.

[cyan citrus]

If you can make a video recording that can illustrate your issue, feel free to submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[outer marlin]

Im dont download anything

[cyan citrus]

Sadly, no. You will be able to change your server again after the cool-down period is over.

[late temple]

If I send an article to the official e-mail account of Pubg mobileIf I send an article to the official e-mail account of Pubg mobileFor example, if I send an article to the official e-mail account of Pubg mobile? Does the process speed up?

[cyan citrus]

It will, and that is the only way to forward your request for this through the community. Should you require further assistance, please feel free to contact the customer service through inside the game.

[late temple]

Thank you sir

[cyan citrus]

You're welcome!

[night cloak]

@cyan citrus Because I had registered in WOW, it will answer tomorrow, so I have to send my rank today to Diamond

[cyan citrus]

We unfortunately cannot help you with this, @night cloak.

[night cloak]

Plz help

[turbid hull]

@cyan citrus what can i do not received wow creator code i fill the form
What is happening

[night cloak]

@cyan citrus Can I register again in wow?

[turbid hull]

@cyan citrus i think something missed while fill the form
Can i get from another pubg id
Is thay are giving access code more or not yet

[cyan citrus]

You will need to wait patiently. The application results will be shared via your in-game mail. We unfortunately cannot help you with this as we only provide community support through this platform, @turbid hull.

[cyan citrus]

If you have already submitted the application, please wait patiently for the results of your application.

[turbid hull]

More then 8 Days ago but not yet get access code @cyan citrus

[night cloak]

@cyan citrus thanks 🙏

[cyan citrus]

As mentioned previously, this is only a community support channel. We are unable to help you with such matters related to your account. Feel free to contact the in-game customer service should you require further assistance with this.

[cyan citrus]

You're welcome!

[turbid hull]

In 7 days if not received code they clear say on discord wow channel your application is rejected
It mean while filling i make a mistake therefore i not received code
.
Just tell me they are giving more access wow creator code or not

[storm flume]

Please contact the customer service for further assistance, @turbid hull. Refer to subpoint 5.4 in #faq for further information.

[mild shadow]

how to put a car skin in the team asemblance?

[chilly spade]

Add that car with the skin you want in team assemblance to your lobby.

[kindred flax]

Hello! I lost my account due to a factory reset of my old phone and I don't remember my email, how can I recover my account?

I don’t remember the exact nickname, as I often changed it, but the last one was рикард2

lvl 50-59

[rotund wadi]

What are the prizes for solo, duo, and squad weekly matches?

[mild owl]

• is not here? i want add a link? please help <@&481161015728406538>

[green agate]

You are not able to add or unlink an email address / phone number.

[green agate]

This can be viewed in the pinned messages of #matches.

[storm flume]

Please contact the customer service for further assistance, @kindred flax. Refer to subpoint 5.4 in #faq for further information.

[mild owl]

I want to connect twitter @green agate no sign and i can't put avatar

[green agate]

You would have to contact the customer service center to have your account's information changed then.

Also, please do not ping the entire moderator role in the future.

|| Unless for an emergency ||

[mild owl]

how can i put an avatar for icloud @green agate

[green agate]

Avatars are changed through the Profile menu.

Not the Settings menu.

[mild owl]

not here @green agate

[green agate]

Those are avatars, yes.

[mild owl]

I don't have a picture@green agate

[green agate]

???

[mild owl]

??

[green agate]

The custom profile picture must be changed through the respective platform in order to display.

[mild owl]

what should i do dude?

[green agate]

Change it through Apple's platform as I have just stated.

[mild owl]

its okey?

but it didn’t

[green agate]

You may need to restart PUBG MOBILE.

[mild owl]

i did it many times dude😥😥

[green agate]

Then you will need to give it time to adjust.

[mild owl]

It was 1 month😂😂

so i asked for support

[gusty arrow]

I HAVE AN ACCOUNT CREATED ON BEHALF OF MY ID NUMBER AND MY PERSONAL PICTURE IS USED WITHOUT MY CONSENT PLEASE HELP ME, THAT'S WHY I LEFT THE GAME.

I CAN PROVE TO YOU THAT THE AVATAR IS MY OWN IN-GAME SUPPORT IS NOT HELPFUL PLEASE HELP ME

[green agate]

We are not able to ban accounts inside of the game here.
Please contact the in-game customer service center.

[gusty arrow]

it doesn't help in-game, it's a crime if you report it in-game

MILLIONS LIKE ME ARE COMING INTO THE GAME, SO THEY DO NOT TRY TO HELP, THEY ARE TRYING TO CLOSE THE CHAT IMMEDIATELY

Please help I beg you I need you 🥺

[green agate]

As previously stated, we are only volunteers who do not have the ability to ban accounts.

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[gusty arrow]

please do something, customer service is not helping, if there is someone in charge, this is your brother, so please contact me, he is in a very bad, very difficult situation.

please i am so bad someone can contact me

At least if you tell the higher levels to help me, the in-game support says insufficient evidence and throws it aside, whereas it is clear from my facial features that it belongs to me.

[green agate]

As previously stated, we are not affiliated with PUBG MOBILE's Customer Service.

Please seek help from inside of the game.

[gusty arrow]

Is there a discord group linked to it?

[green agate]

There are no representatives in this Discord.

[gusty arrow]

i am in a very bad situation i need a lot of help

[maiden flax]

It's been 9 days i still didnt get creation code why so much time please accept it
I have many ideas
Uid :- 6610608988

[gusty arrow]

So, is it possible to change the UID so they can do that?

[green agate]

We do not handle the World of Wonder form, please reapply if applicable after enough time has passed.

[green agate]

What exactly are you referring to?

[maiden flax]

I still shown that msg go to discord support

What I do now

[green agate]

Can you show this message?

[green agate]

It says as listed that a mail will be sent to you, please find this in your mail list.

[gusty arrow]

I want to change my in-game UID number because the account using this avatar was opened in the name of my UID number, and when I search for my UID, a double account appears, one for me and the other for my UID

[gusty arrow]

So changing the UID mini might be the solution for me

[maiden flax]

It's been 9 days

[green agate]

Changing UID would require contacting the in-game customer service if that is possible.

[gusty arrow]

so is it possible to change

[green agate]

I am asking for a provided photo of the mail showing your application results.

If there isn't one, you will need to wait.

As the 7 days timeframe is henceforth only an estimate.
Not a guarantee.

[gusty arrow]

so if i contact you it will change

[green agate]

You would need to contact them from inside of the game.

[maiden flax]

How much days i need to wait can u tell me

[gusty arrow]

Do you think such a thing is possible, so I will contact the in-game

[green agate]

We are not able to give ETA's due to having no affiliation with the form.

[gusty arrow]

?

[green agate]

Only the in-game customer service can physically change your account's information.

[gusty arrow]

I don't understand why there is no help on any discord server

If you don't have an in-game connection, why is this here?

[green agate]

We are only a volunteer moderation team.

[gusty arrow]

I'm so bored now take it easy

[meager pumice]

@green agate ok

[split badger]

Guys whats the weekly matches prize?

[green agate]

This can be viewed in the pinned messages of #matches.

[plain lantern]

Hello , can i get your help Unfortunately, I cannot buy a UC in Turkey, although my region is Turkish. The provider says that my ID region is not Turkish. Although I'm in Turkey and it says Turkey in the game and setting region. can you please help and correct my ID to Turkey region ?

[oak shadow]

@native anvil Can you perhaps assist me with this one too please?

[split badger]

Is weekly match today?

[cyan citrus]

Yes, refer to the pinned message of the #matches for more information on the schedule of the matches, @split badger.

[storm flume]

Please contact the customer service for further assistance, @plain lantern. Refer to subpoint 5.4 in #faq for further information.

[dusty mantle]

Hi i cant change contry/region i wait 60days to unlock it and now when i click confirm to change it send me back

[cyan citrus]

Can you share a video recording of the issue you are facing, @dusty mantle?

[mild shadow]

I added it doesnt work

[native anvil]

The feature that allows you to view the total number of hours played is currently unavailable. However, you can share your feedback and suggestions regarding the game by using #996458713126797405.

To check the number of unranked matches played, go to Basic Info > Unranked.

[dusty mantle]

@cyan citrus see

[rapid dune]

Whats wrong with customer service in game? Its doesn't metter what topoc i choose i cant contact support. And getting the same message

What is pubg mobile email to report players?

[small quail]

I changed server with mistake so I can't play because ping is very high
?

[alpine flower]

Please proceed with the link they provided

[alpine flower]

You'll have to wait 60 days to revert back to any other server

[alpine flower]

Are you in Austria ??

[rapid dune]

@alpine flower are you reading the message? I told that i need other topic and contact the customer service but its doesn't matter what u choose i am getting the same message

[night cloak]

hello I have a problem with the game. This problem is kicking me out of the game when I enter the game and click on Wow and then click on Become a designer. How can I solve this problem Please Help

[rapid dune]

@alpine flower why i need to recover my account when i wanna report person who messing with our country tops. But there is no such opinion

[alpine flower]

Hmm I don't know what happens when you click that link
Either way only in game customer support can help you with account related issues

[alpine flower]

You don't have to chat for that
Only report his id from his profile

[rapid dune]

And what to choose?;) If there is no such opinion

[alpine flower]

Nothing
Also what exactly you mean by messing ?

[dusty mantle]

@alpine flower yes i am in austria

[alpine flower]

Hmm it should do it then kindly contact in game support for further help

[rapid dune]

@alpine flower maybe he lives in pakistan but somehow he is in lithuanian tops witch is nonsense

[dusty mantle]

i contact they just send me same mesagge automaticly

[alpine flower]

Bruh how you know he is Pakistani and no I don't think you can report for such things, ask your country men to grind harder

[alpine flower]

Sorry but only they can help you

[rapid dune]

@alpine flower maybe i see flag? The language he speaks?
Yeah grind :Ddd we have lifes not only pubg

[alpine flower]

Then why care so much about immaterialistic pubgm ranks which won't help you with your life, just play for fun
Further feedback regarding this you can send it in #996458713126797405

[cyan citrus]

Try to perform a routine repair of the game from login menu. If the issue persists, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[rapid dune]

@alpine flower 🙂

[remote escarp]

hello, I lost my account, all bindings were untied on it, there is some way out, I can provide all the information about the account

help me please

[alpine flower]

Contact in-game support ONLY they can help you

[remote escarp]

How to contact Do you have a link?

[alpine flower]

You can contact them from login screen

[remote escarp]

Thank you

[night cloak]

Yo i need help

I forgot the email my acc is linked too

I can still enter the acc through apple

But when i click forgot email

It says this

What does the first one means

<@&481161015728406538>

Or anyone

[native anvil]

Please log in to the platform that you linked to when you first created your account. If you need further assistance, please contact customer service in-game.

Please be advised not to mention the moderator role unless there is a server-related emergency.

[night cloak]

And what do they mean by the 2nd one

[storm flume]

Please do not use languages other than English, @daring pine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

If you are using multiple devices, please log in using the device that you typically use to access the game.

[frank hawk]

@lime juniper Hi I hope u will be fine. Farooq Ahmed yt (brother) asked me to contact u regarding my pubg mobile account. Recently my account got hacked on Thursday 23 march 2023 in between 8 am to 2 pm. All my links get washed i don’t know how please help me in getting my pubg mobile account back. This is my 5225886967 id number. If u need any type of information I can provide u related my account. I will wait for your reply .

[storm flume]

Please contact the customer service for further assistance, @frank hawk. Refer to subpoint 5.4 in #faq for further information.

[heavy vortex]

The game stealing my internet for no use bug isn't getting fixed since the day of update

I can't play the game at all 🌚

[oblique apex]

There are a lot of problems in this update, the most prominent of these things is when landing in the event area, I cannot play normally, and also when the cannon is installed by me or by another player close to me at a distance of 100 meters, a change in the frame from 60 to 20 as I expect in the game
And the lack of control over playing, and this problem remains continuous, and its solution is to turn off the game and turn it on...
I tried all possible things to delete the game as well as routine repair and others, and this problem was not solved....
We hope to solve this problem as soon as possible

I use the iPad 7 generation
Server: Europe
Operating system: IpadOS16.3.1
Network Type : WiFi
ID: 562550400

[median monolith]

Hey, i was wondering where to go to suggest this so here I am.
Do you guys think it could be possible for investigators to have more feedback on the review records, the goal here would be to help investigators improve the quality and accuracy of their jugement by being able to profit from previous experiences, which is now super limited in terms of information we have once we made a decision.
If I’m not at the right place to ask this, I would greatly appreciate to be guided where I can make this be heard.
Thanks for your time, lots of love !

[abstract gull]

51540580773

[young forge]

Hi!
I recalled AFK teammate, then he was knocked out by playzone.
So i used "Carry" feature, then i throwed him down and rescued him few times. When he died, i got this message like intentionally killed him.

I didn't get Merit deductions or something but i want to know if this is correct behavior.

[chilly vine]

How can I restore access to my account?
at the moment I don’t have access to VK (I deleted my account on social networks but forgot that my account was linked)

here is my friend account

UID 5191969266 Login ELLYnes

please T_T help

[worn crystal]

I swear at close distance my iPad is behaving so strange like I am fighting to aim correctly

I end up throwing my iPad

[worthy sinew]

Use #996458713126797405 to post your suggestion with the appropriate tags, in accordance with the channel's guidelines. You may add more details to lay emphasis.

[worthy sinew]

This is behaviour automatically detected by the system. If your actions were not to cause harm to your teammates, there's nothing to worry. You may continue playing.
However, if it is found otherwise you will receive appropriate penalties.

[worthy sinew]

You can provide your details here: #1086334125625065543 . A video recording of your issue will be required.

Continue with the customer service in-game for further assistance, @abstract gull . Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

You will need to regain access to your social media account by contacting the respective customer service. Refer to 2.8 in #faq for further information.

[storm flume]

Please do not use languages other than English, @onyx sleet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rapid dune]

Hey Player 5255161265 are from other region (middle east country) and he are in lithuanian Rank top3 2 seasons in row. He messing with our tops so we need to remove him and put to correct region

[native anvil]

Your question has already been answered. Please avoid asking the same question again after receiving an answer.

#questions message
#questions message
#questions message

If you require further assistance, please do not hesitate to contact customer service in-game.

[rapid dune]

@native anvil and i cant report to customer service its doesn't matter what i choose. Always getting this message. So i think its buged

[devout wadi]

Dear PUBG Mobile Support Team,

I am writing to report that my account (591943709) has been hacked on today 27/3/2023 and to request your urgent assistance in resolving this issue.

Im a PUBG Mobile content creator and Streaming on Facebook from previous 2 years.Here is the Link of my Page"https://www.facebook.com/pkgamingbkr".

I am an avid player and have invested countless hours and significant amounts of money into my account. However, upon logging in today, I discovered that my account had been compromised and that all my in-game items, currency, and progress had been lost.

I have taken immediate steps to secure my account, including changing my password and enabling two-factor authentication. However, I am deeply concerned about the extent of the damage caused by the hacker and the potential loss of my hard-earned progress and valuable items.

I am kindly requesting your support in investigating this incident and restoring my account to its previous state. I can provide proof of my previous in-game purchases and progress to help with the recovery process.

Moreover, I urge you to take necessary measures to prevent such incidents in the future and protect the security of players' accounts.

I would appreciate your prompt attention to this matter as I am eager to resume playing the game and continue enjoying the amazing experience it offers.

Thank you for your attention and assistance in this matter.

Sincerely,

[PK Gaming FB]

[native anvil]

For further assistance, please contact the customer service of your social media accounts and the in-game customer service. If a phone number is linked to your account, we recommend enabling secondary verification.

Additionally, please note that the moderators of this Discord server are not affiliated with customer service and therefore cannot assist with account-related issues. Only the in-game customer service can provide help with such issues.

[copper hornet]

How i can report illegal sell hack channel and win uc

[native anvil]

You may refer to #cheating-news.

[copper hornet]

I dont understand with rewards channel can you give me more information?

[native anvil]

You can report cheating content through: https://bit.ly/3soBavK. When submitting a report, include a 12-digit ID (not your PUBG MOBILE account ID), which you can create and use for all future reports. Ensure that you do not share this ID with anyone else. If you are a Top Reporter and eligible for rewards, send your ID to the community manager to receive your reward. You can track the status of your reports at https://bit.ly/3tXs2hQ. Additionally, you can utilize #1021559518490009712 to seek assistance from other reporters.

[rapid dune]

What time the region ranks changing?

(tittle)

[rapid dune]

Hello?

[storm crystal]

we want return ghillie suit desert

[native anvil]

The regional titles are awarded every Monday at 01:00 UTC.

[rapid dune]

@native anvil thank you

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[native anvil]

You are welcome!

[dawn jetty]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn jetty. Remember to read through #faq before asking questions in the support channels.

[night cloak]

This was suppose to end 12 minutes ago but it still isn’t ended

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[crystal cosmos]

Hi I have lost this mail and I cannot forget the password how can I remove it

[storm flume]

Please contact the customer service for further assistance, @crystal cosmos. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Is there a discord for Korean version

[crystal cosmos]

I gave it a try but there nothing about removing the 3nd link

[upbeat pumice]

please provide solution

what is this ? sorry for uploading here my side

it is video recorded

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[native anvil]

Please try performing a routine repair from the login menu. If this does not resolve the issue, then the problem may be related to the emulator's graphics settings. For further assistance with GameLoop, please visit their website or Discord server at https://www.gameloop.com/.

[night cloak]

does the game have visual sound effects

the ones that show up on the screen instead of your map

[native anvil]

Could you please elaborate more, @night cloak?

[storm flume]

Please do not use languages other than English, @atomic epoch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chilly crystal]

How can i change my birthday?

[scenic notch]

Hello, I lost the login details of my account in the game and I could not log in, please help access my account again, and thank you.

Id 5302590652

[timber notch]

does not work write to support through the game, I urgently need help

[maiden flax]

How do i solve this

@green agate

[cyan citrus]

It is not possible at the moment.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[cyan citrus]

What is the issue you are facing?

[timber notch]

@steep grovecent Customer Support#1111 мне отвечает

[cyan citrus]

This is a scammer who would attempt to steal your account, @timber notch. Please block the user and report him directly to Discord. Make sure that you do not provide them with any of your account information.

[timber notch]

oh my god I already gave my email address but didn't give the code, I hope this doesn't help them?

[cyan citrus]

It should not, but consider changing your password, @timber notch.

[timber notch]

please tell me I have such a problem, the interaction with the partner and the stand are gone

for many days everything is reset, they did not delete each other, but it shows that we are friends for one day

[cyan citrus]

It cannot be removed without your or your partner's consent, @timber notch. However, you may try to contact the in-game customer service for further assistance with this.

[timber notch]

in the evening everything was fine, tomorrow there is no stand and interaction. I can't write through the game, it's loading and that's it

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with this, @timber notch. Regarding the in-game customer service, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[timber notch]

Where else can I write besides game support?

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @timber notch.

[timber notch]

so I can’t 🥲 I don’t know why I can’t write through the game

[cyan citrus]

Can you share a screenshot of the issue you are facing, @timber notch?

[cyan citrus]

From where did you download the game, @timber notch?

[timber notch]

AppGallery

[cyan citrus]

Do you have Google Play Store in your device, @timber notch?

[timber notch]

Yes

[cyan citrus]

Please try to reinstall the game from Google Play Store and try to open the customer service page again, @timber notch.

[timber notch]

okay I will try. thank you 🤗

[cyan citrus]

You're welcome, @timber notch!

[covert dune]

Hi so I wated but no replay

[green agate]

No replay of what?
Can you give us a screenshot?

[green agate]

Have you tried common things such as restarting the app or repairing the client?

[halcyon totem]

Hallo , i forget my email and password to login. How can i change it?

I can login with twitter and gmail

[chilly crystal]

wow 🌚

[onyx raven]

someone stole my pubg account can you help me with something thanks

[mortal apex]

Please contact the customer service in game for account related issues, @onyx raven.

[wheat crag]

Hi i contacted support about a year ago they hacked my two account at the time the person in your discord name was muddasir i want to get my account back

Also how to fix this problem

[vagrant tulip]

Do you still have access to the account ?

[onyx raven]

Thanks so much for help nid to what 14 days

[wheat crag]

No

[gaunt tide]

Pubg lite k50i graphic low problem

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gaunt tide.

[wheat crag]

Hey mocha can you chat in orivate

Private*

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @odd sage. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[storm flume]

Please avoid going off-topic, @scenic meadow. You may have unrelated conversations in #chat.

[dire pagoda]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire pagoda. Remember to read through #faq before asking questions in the support channels.

[dire pagoda]

i can not sign in pubg with my facebook account

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account, @dire pagoda.

[languid hazel]

I can't login into my account which I saved it on my gmail

we have detected suspicious activity pubg

[cyan citrus]

Please share a screenshot of the issue you have encountered, @languid hazel.

[languid hazel]

Wait

[cyan citrus]

Are you trying to log in with your linked phone number or e-mail, @languid hazel?

[cunning dawn]

can anyone answer my why tencent support dont answer in my latter ? its normal ?

are you a criminal company ?

[cyan citrus]

What Tencent support, @cunning dawn?

[languid hazel]

Email

[cyan citrus]

i got blocked account and i sent meny letter and no one answer me its normal i pay lot of money in my account

Please share a screenshot of the issue, @cunning dawn.

[cunning dawn]

can anyone come in voice chat ?

[iron stirrup]

Yo, My account got hacked on 1 July 2022 and I'm still trying to recover it. In game support is not helping. I sent email last year but they're not replying. What should I do now?

[cyan citrus]

Please try to reset your password or try to log into your account using the verification code.

[cyan citrus]

Share a screenshot of the issue here.

[languid hazel]

I tried that way

But I didn't work

My password changed but still can't login

[cyan citrus]

The e-mail for the customer service is not meant for account related issues. Please reach out to the customer service through in-game for further assistance.

[cyan citrus]

Have you tried to log in with the verification code?

[languid hazel]

Yes

[iron stirrup]

Bro It's almost a year now

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @cunning dawn.

[cunning dawn]

only what i do is update gameloop

[iron stirrup]

Can't you guys just help me? I need help It's 8 or 9 months now

[cyan citrus]

No, this is only a community support channel, @iron stirrup. Please contact the customer service for further assistance with account related issues.

[iron stirrup]

I did. I tried many times to contact them

[cyan citrus]

That is the only way to seek help for account related issues, @iron stirrup. There is unfortunately nothing we can do to help you with your issue through the community.

[iron stirrup]

Okay....

[cyan citrus]

Do you still face the same issue?

[languid hazel]

Yes

[jade cypress]

Hello, is there any way to stop a person from sending requests to join my clan? Personal ingame block didnt help

[languid hazel]

Someone came to my dm and got my email and asked for the code sent to my email which it was about supercell ID

He/she told the data base of these two are same

But I didn't trust

[cyan citrus]

What was the name of the user that sent you the message, @languid hazel?

[languid hazel]

Tencent customer support

[cyan citrus]

This is a scammer who would attempt to steal your account, @languid hazel. Please block the user and report him directly to Discord. Make sure that you do not provide them with any of your account information.

[languid hazel]

Yes

I knew that

[languid hazel]

I reported him already

[cyan citrus]

Did you use this option when trying to log in, @languid hazel?

[languid hazel]

Yes

I even used "forgot password" option and I changed it successfully

But I wasn't able to login

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu and try again using both Password Login and Email login after changing your password one more time, @languid hazel. If the issue persists, please contact the in-game customer service for further assistance.

[languid hazel]

He even told me you will get 1600 Uc after doing 😂

[cyan citrus]

Please ignore it and refer to my previous response, @languid hazel.

[languid hazel]

Wait then

[real sedge]

my royale pass limit was on 1650/1725. I completed RP mission that should have given 150RP but I only got 75RP. Why?

[plain lantern]

Hello , can i get your help Unfortunately, I cannot buy a UC in Turkey, although my region is Turkish. The provider says that my ID region is not Turkish. Although I'm in Turkey and it says Turkey in the game and setting region. can you please help and correct my ID to Turkey Region ? @cyan citrus

[cyan citrus]

Which mission did you complete?

[storm flume]

Please contact the customer service for further assistance, @plain lantern. Refer to subpoint 5.4 in #faq for further information.

[real sedge]

the mission where I need to have 2 full attachment firearms at the same time

[languid hazel]

What do you mean by repair?

You mean I use forgot password to change password or the repair on the right side?

[cyan citrus]

Let me check it myself. Will get back to you.

[real sedge]

sure, thanks!

[heavy vortex]

game stealing data bug not fixed. holp 🌚

[cyan citrus]

Logout from your account and use the Repair option located at the right side of the screen.

[cyan citrus]

If there is any update regarding your issue, you will receive it in the same post. Please wait patiently.

[heavy vortex]

11 days 🌚

event dates don't wait and season time either. cant play with anyone or complete missions

already my potato suffers from game freeze all the time as if it wasn't enough now it steals net

[idle forum]

Can some one assist me

@cyan citrus

[green agate]

What can we help you with?

[cyan citrus]

What is your RP points limit now?

[jade cypress]

Hello, is there any way to stop a person from sending requests to join my clan? Personal ingame block didnt help

[languid hazel]

How can I thank you? @cyan citrus

[cyan citrus]

What do you mean, @languid hazel?

[languid hazel]

You fixed it

[cyan citrus]

Ah. Glad to hear that, @languid hazel!

[cyan citrus]

It is unfortunately not possible to block invites from specific players at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[jade cypress]

oke thank you

[cyan citrus]

You're welcome, @jade cypress!

[cyan citrus]

I mean the number on the left, @real sedge.

[real sedge]

Both are 1725.

[sage gyro]

Why not paly duo mode in emulator

[real sedge]

1650+150 should be 1800, but the limit took away 75 points.

[cyan citrus]

Did it also not count in your Royale Pass rank progress, @real sedge?

[real sedge]

I had RP level 34 and 99/100 from RP level 35. Now I have 74/100 and Level 35

[cyan citrus]

Do you have a video recording of completing the RP mission and collecting the corresponding reward from the Royale Pass page, @real sedge?

[real sedge]

Unfortunately I didn't record that.

Didn't expect that to happen. Only expected to rank up from RP 34 to 36

[worthy sinew]

If I may add, I did try this when I didn't have RP to check if I can accumulate more points than the weekly limit. But unfortunately it is limited. The excess RP points are lost.

[real sedge]

Yeah I know that. Just feels weird that 150 RP points turns out as 75😅

only took a screenshot where it can be seen that I completed the RP mission and got 75 points instead of 150 points.

[cyan citrus]

This should be because you are close to to the point limit. I have attached a video recording where I have not faced such an issue as I'm not close to the point limit. You cannot bypass the point limit, @real sedge. When the next RP Week starts, the maximum number of RP points that can be received by completing RP challenges and the number of missions that can be completed will increase.

If you happen to record this in the future, feel free to submit a report of this through #996546243859853424 in compliance with the channel's guidelines. Otherwise, you may try to contact the in-game customer service for further assistance.

[real sedge]

Understood. Thank you!

[cyan citrus]

You're welcome, @real sedge!

[frank cosmos]

My account got hacked

Can someone help me

@cyan citrus @lime juniper

583802501

Its already been a month

And i feel like hacker had sold my account

[storm flume]

Please contact the customer service for further assistance, @frank cosmos. Refer to subpoint 5.4 in #faq for further information.

[wheat crag]

Can a moderator come in the private chat

[scenic notch]

Hello, I just got to my phone and I know I ran secondary verification.

What should I do? Help me.

[storm flume]

Please contact the customer service for further assistance, @scenic notch. Refer to subpoint 5.4 in #faq for further information.

[versed helm]

@lime juniper i need to talk with you only for 2 minutes in personal dm

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @versed helm. We may otherwise have to mute you.

[versed helm]

dont have permission to send message or create thread in that channel

[storm flume]

Please contact the customer service for further assistance, @meager urchin. Refer to subpoint 5.4 in #faq for further information.

Please consider blocking the user or reporting the content to Discord, @meager urchin, as we are unfortunately unable to assist with behavior outside of our Discord server.

[meager urchin]

Thanks

[green agate]

Can you give a message link by chance?

[sterile jackal]

Boa tarde e obrigatório baixar uma opção de download de mapas de 2021 ,2022 e mapa lagado ??? 😫

[meager urchin]

What

[storm flume]

Please do not use languages other than English, @sterile jackal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[meager urchin]

i can t send link

[green agate]

You can send it to me privately if needed.

[scenic notch]

How can I unlink the exclusive phone number to the internal link? Please help me because I can't log in because of secondary verification.

[green agate]

It is not possible to unlink a Phone Number.

[scenic notch]

But if I don't cancel it, I can't log in.

[green agate]

There is nothing that can be done besides contacting customer service.

[scenic notch]

I have Facebook and an email internal connection. My problem is in secondary verification.

[green agate]

We can't change your information.

[scenic notch]

I have all the proofs, purchase invoices and the creation of the exact game and all types of linking do not benefit that.

[meager urchin]

done

and i report

[green agate]

It seems you will need to wait after applying.

[night cloak]

As from this email, it means your problem is now solved, and try to forget the password and after login using the e-mail you provided them to connect with your account.

[green agate]

You will need to contact them again then.

[night cloak]

Sir, with respect his appeal has been approved, he just need guidance to login into his account

[green agate]

The user is not receiving the necessary codes.

Are you not able to make a ticket regarding a general inquiry?

[night cloak]

I guess he misunderstood the email.

[green agate]

Are you fully stating in a complete sentence that you are unable to receive the verification code?

[night cloak]

Open this Page,
Enter your e-mail address on which you receive the message from PUBG

The. Click obtain.

You'll surely get the code.

Try after 24 hours

[scenic notch]

Is there an email to write to PUBG to retrieve the account?

[green agate]

Their email is not for account issues.

[scenic notch]

I need help. I no longer have access to my phone number and I turned on verification. I want to cancel it to be able to log in. What is the solution.

[green agate]

The only people that can help are apart of the customer service team, which is not in this Discord.

[scenic notch]

I am ready to provide any proof that is requested to prove ownership.

[scenic notch]

How can I communicate with them? There is no other way.

[green agate]

We can only redirect you to where you need to go, unfortunately.

[scenic notch]

Can you give me the necessary directions so that my steps are correct?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[meager pumice]

Where is event "hook and food" now?@green agate

[green agate]

Can you give a screenshot?

[meager pumice]

I dont have it in my event section from today

Why u need screenshot

[green agate]

This is to see what exactly you are referring to.

[meager pumice]

Ok

Yesterday here was event called hook and food and today there is not that event

[green agate]

I would specifically need a screenshot of the event, there is a possibility it may have ended.

[meager pumice]

Its not ended because my friend sent me popularity from that event yesterday and today he cant sent because he dont have it

Check #1089960607446470727 @green agate

[green agate]

It would be best to do the following then:

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, . You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[worthy sinew]

Is the event not visible in your popularity i.e. Your Profile 🡲 Popularity 🡲 Popularity Battle

[meager pumice]

Bro i speak about event from #1089960607446470727

[worthy sinew]

Is this the event you are referring to, @meager pumice ? My bad I was referring to Popularity Battle event.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @ashen sequoia. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[wide kestrel]

hello i am trying to reach get to an agent from pubg mobile but the contact center is not getting me to an agent

[native anvil]

To be connected with a support agent who can help you further, you should first answer the FAQ bot's questions.

[wide kestrel]

i answered them but right after it keeps sending me a message about the 250 update and to contact them back after March 22 and it is the 27th of March now

i keep getting this message

can you help?

[native anvil]

If your account has been compromised, you can try using this method: #questions message. If your region is not yet supported, you will have to wait until support resumes working.

[modern minnow]

hellllo

[native anvil]

Hello, how may we help you, @modern minnow?

[signal ether]

Divices support 90 fps ?

[native anvil]

Unfortunately, we do not have list for devices that can support 90 FPS option in the game. You may refer to the list of devices that are unable to run PUBG MOBILE with 90 FPS instead:

#questions message.

[signal ether]

Oneplus 10 pro support 90 fps ?

@native anvil Oneplus 10 pro support 90 fps ?

[native anvil]

We do not have a comprehensive list of devices that support 90 FPS. However, devices that meet the minimum hardware requirements of a 90Hz display refresh rate and a Snapdragon 865 or Dimensity 1100 CPU can access the 90 FPS option with Smooth graphics. If you are unable to access the option despite your device meeting these requirements, it may be supported in the future. You can submit a request at https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map. We unfortunately cannot help you with matchmaking.

[night cloak]

Where can i ask for some popularity in discord?

[native anvil]

#976768987625041992. Refer to this message for more information: (#976768987625041992 message).

[static ore]

Is there any way to report A Hacker with video proof ?

I Have Recorded Video

[onyx plover]

#questions message here

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @static ore. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[teal osprey]

@lime juniper @native anvil @green agate i have a problem since tonight at 23, my microphone stopped working in pubg, pubg dont register the audio of my voice, when i open the microphone the gfx sound goes out of the speaker for 1 second and after that nobody can hear me even tho the mic lights up in my name in the teammates healt and name information bar

my microphone works perfectly in any other app just in pubg it doesnt work

i played from 20 to around 22 and it was all perfect then i came to play at 23 and this problem happened

[versed egret]

I buy UC in midasbuy.com Speed money but not received UC there is anyone can help me

[native anvil]

▫️ Make sure that the game has been granted the "Microphone" Permission in the App Settings of your device.

▫️ In the Game Menu, go to Settings >> Graphics & Audio >> Audio and make sure the Audio and Voice Options are all turned On and with the Volume on High.

▫️ Try to perform a routine repair of the game from login menu and restart your device.

[native anvil]

The UC delivery to your account may take some time, so we recommend that you wait for at least 12 hours. If you require further assistance, please contact the in-game customer service. Alternatively, if you need help from MidasBuy, you can email their customer service at [e-mail].

[versed egret]

Ok bro thanks 😊

[native anvil]

You are welcome!

[teal osprey]

yes the settings are good as always nothing has changed

[native anvil]

Please perform a routine repair of the game from login menu, clear game cache and disable and enable microphone permissions for PUBG MOBILE through your device settings. Restart your device and try to use the microphone in the game again.

[teal osprey]

how do i clean my cache on ios?

[cobalt dagger]

hello ? please i want game loop link new version ?

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

Please try performing a routine repair of the game from the login menu, or reinstall the game through your device's settings by going to General > iPhone Storage > Tap on PUBG MOBILE, and then selecting Offload/Reinstall. Once done, restart your device and check if it makes any difference, @teal osprey.

[teal osprey]

and what the routine repair will do?

i dont think is about any update just it happened from a moment to another

i think that some cache need to be cleared

ik pubg changed audio because of the echo bug

[humble eagle]

Hi @lime juniper

I want to talk about Player#1 program. Noone replied me regarding this issue.

[night cloak]

I’m having issues with metro? I can’t buy anything in the store and my whole screen is shaking. It’s been happening for a couple days now

[storm flume]

Please do not use languages other than English, @rich aurora. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Begging in any form is not allowed in this server, @rich aurora. You may want to go through the #735483472432594994 before you participate in this server.

[teal osprey]

@native anvil bro do u have any idea why the same moment i open mic the sound of the game goes to phone speaker for like 1 sec then come back to hearphones? i think is this to cause the problem

some sound externation idk

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[scarlet sandal]

@native anvil can I ask you a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scarlet sandal. Remember to read through #faq before asking questions in the support channels.

[teal osprey]

how can i talk to a pubg audio developer?

customer support dont give nothing

in game

@native anvil i cant create post it says i need a tag to create

what that mean

@celest shadow @lime juniper

help me i have depression

[native anvil]

Use this option.

[teal osprey]

done, can u check my post? if any information is missing or i can leave it like that

i just hope they release new update tomorrow

in game patch

[native anvil]

Include a video recording and information about your numeric user identification, server, device, operating system version, network and country.

[teal osprey]

btw is there any way i can talk to a pubg audio developer?

[slim fiber]

How report hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @slim fiber. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through http://bit.ly/3ZCEgg5.

[night cloak]

@celest shadow hii dear team, please check this issue.

My page is disabled by mistake by Tencent Robot..

[delicate rover]

Assalam o Alaikom

I need some help

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[zenith nest]

Hello Pubg Mobile I have lost my pubg account..yesterday morning it was hacked or malfunctioned I don’t know..but when I opened my pubg with same twitter id yesterday it opended lvl 1 id new id but not my id…please help me with this…start the process I have no access to my account please help 🙏🙏🙏❤️

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate rover. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[zenith nest]

@native anvil customer service of ingame is not having a good response of bringing back my id there the idea is not clear I sent 2 mails in different tencent mails but no reply

[native anvil]

The only recommended way to contact the customer service is through inside the game. The e-mail is only meant for general queries, not account related issues. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[zenith nest]

@native anvil I am trying from yesterday morning regularly but doesn’t seems useful

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[hollow heath]

@lime juniper hello there. The brucelee parcel has arrived here but they are saying that the custom fees have not been cleared.

[hollow heath]

Or clearance fees not given

Do I have to pay any money to receive the package

[glass meadow]

hello guys, can you somehow restore your account if you stole the VK account on which the account was?

[teal osprey]

@native anvil what happen if i do routine repair as u said, will i lose my settings or huds?

[bleak quiver]

Is any instagram page promoting pubg paid scrims or tournament reportable?

[bleak quiver]

@native anvil

[nocturne karma]

Hello everyone, does anyone know how long it takes to wait for confirmation to create maps. They said that you need to wait 7 working days, but I've been waiting for 2 weeks already

[hollow heath]

@celest shadow

[simple bay]

I'm Unable to Contact Customer Service I want to send my quarries #questions

[simple bay]

@celest shadow
@native anvil
@storm flume

Need Help Sir

[night cloak]

It literally states why in the message you’ve received from the support service.

You need to update to 250 version and then contact them again.

[simple bay]

@night cloak

My Game Version Already Updated

[simple bay]

@hollow heath

Anyone here ?

Please assist me

[steep nexus]

When I try to unlink my Facebook account from PUBG, It says "You have not logged in on enough days on this device. Cannot unlink" can anyone guide me?

[oak mural]

Hi
How to contact pubg support please?

[steep nexus]

<@&481161015728406538>

[green agate]

If you need to immediately remove the connection then you will need to contact the in-game customer service m.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[green agate]

What did you need help with?

[steep nexus]

Can I get an elaboration?

[green agate]

The connection removal limit is set in place for possible security situations as a result, therefore it exists as a safety protocol.

You will need to either login for the required amount of days, or contact the in-game customer service.

[steep nexus]

Okay thanks

[green agate]

Community tournaments are allowed, unless cheating has been confirmed.

[simple bay]

I'm Unable to contact ingame helpshift

[green agate]

What exactly is happening for you?

Are you answering all the prompts to receive a transitional message?

[simple bay]

Check This

[green agate]

Are you not able to make a new ticket?

[lime juniper]

Report in #996546243859853424 and we will investigate.

[final cave]

It is clearly saying, resubmit your ticket after 27th March

[simple bay]

Yes

[green agate]

Then do as Error says.

[final cave]

Hello.

[green agate]

How can we help you?

[final cave]

I want to know, i lost my device, i want to add phone number it says login for 15 days

[green agate]

Yes, the 15 days are required.

[lime juniper]

Will look into it.

[final cave]

But before i was able to link instantly without login 15 days

[green agate]

There is a requirement in place to change phone numbers.

This is mandatory unfortunately.

[lime juniper]

Will get back to you today.

[final cave]

There is only e-mail linked, Phone number is empty

[lime juniper]

What is the question?

[green agate]

Phone numbers are not able to be unlinked, only changed.

[final cave]

Do you understand English?

I am saying In my account only e-mail is linked

[green agate]

You have stated just now that you previously linked a phone number?

[final cave]

And now i want to link my phone number, but it says login 15 days in same device

[final cave]

That was a different account

[final cave]

I play two accounts

[green agate]

It is recommended to use only one account.

[final cave]

Is that any security update for everyone or only me is facing such issues?

[green agate]

This is required currently by anyone looking to change their details regarding phone numbers.

[bold sonnet]

I got this message when i try to get back my account

[final cave]

Bro, again i am saying, the slot of phone is empty.

[bold sonnet]

What is this ?

[green agate]

As previously stated, this effects everyone.

[green agate]

Did you try repairing the client beforehand?

[bold sonnet]

Yes

[green agate]

Did you do anything before the message showed up?

[bold sonnet]

No

Just i filled the questions

[green agate]

Is this regarding the account recovery process?

[bold sonnet]

Yes.

[green agate]

The issue here is that the prompt is saying a Parameter or Property is coming up with an invalid response, have you modified the game's files at all?

[bold sonnet]

İ did

[simple bay]

Today 28th March I'm Unable to resubmit my ticket

[green agate]

This is not allowed by the Terms of Service unfortunately.

[final cave]

You can try after few days until the previous conversation will close

[green agate]

Please refer to this.

#questions message

[tired fractal]

@lime juniper is there anything that can be done about my account after 2 years of it being banned?

[green agate]

What were you banned for?
There could be a chance depending on the violation.

[lime juniper]

­

[arctic sapphire]

They need to put a report button on bottom of these wow games results just like others have should be a requirment for any new games that people creat

[green agate]

#996458713126797405

[bold sonnet]

@green agate thanks it worked. When i repaired again.

[green agate]

Did you specifically update the parcel from a different source?

Then it's best to check this from inside of the game.

[night cloak]

Ok 🙏

[green agate]

Which has already been provided to you.

If you did not receive a warning beforehand, then it is likely that something unofficial was used.

Then there is nothing we can do regarding this.

Your account was immediately banned without warning, this means an immediate violation was found.

As previously stated, this is not something we are at liberty to give out or look into.

Playing with cheaters will result in a ban, yes.

[minor jewel]

You check the account

[green agate]

It says here you were DQ'ed for having scrimmed with a member using external cheats.

The user would not have been banned unless they were actually cheating.

As previously stated you will need to dispute this from inside of the game, we cannot help you regarding this matter.

[wraith robin]

Please help , who is this?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing, @wraith robin.

[wraith robin]

My account was hacked, when filling out a refund request, this error code is issued. Please help me very much

[storm flume]

Please contact the customer service for further assistance, @wraith robin. Refer to subpoint 5.4 in #faq for further information.

[wraith robin]

Ок

The main problem is that I haven't played for more than 6 months, but I have a lot of proof that this is my account, I've been playing since April 2018

Is it possible to return my account please, I will provide any information that it is mine

[barren swan]

My account has been stolen. It has been linked to the third link and a phone number. I want to cancel these links 5294233736.Please help, I can't play

[storm flume]

Please contact the customer service for further assistance, @barren swan. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Refer to previous response. We are unfortunately unable to help you with account related issues through the community.

[charred agate]

man

where optimization?

[storm flume]

Please do not use languages other than English, @inland lintel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inland lintel]

Peace be upon you, I wanted to clarify something for support

[barren swan]

How do I communicate with support?

[inland lintel]

Yes, that's my question

[bleak quiver]

Can I report pages like " pubg uc shop " even if it doesn't have any post regarding uc selling?

[teal osprey]

@cyan citrus do i lose any of my settings with routine repair?

[cyan citrus]

It is possible. it is recommended that you upload your sensitivity settings and control settings to the cloud, and take a screenshot of other important settings before you repair the game, @teal osprey.

[amber swan]

Hey. Im here with the question. I got message from pubg about invitation to some discord group. But i cant press the link. What to do then?

[cyan citrus]

You can contact the customer service using the Customer Service option located at the bottom in Account settings or through the login menu using the Help option located at the right side of the screen, @barren swan and @inland lintel.

[bleak quiver]

@cyan citrus

[teal osprey]

is there any patch note that will come soon?

[inland lintel]

Thank you 🙏

[cyan citrus]

A patch for what exactly?

[cyan citrus]

You're welcome!

[teal osprey]

@cyan citrus i have this problem look

[teal osprey]

any patch

like when they do microupdates and make u restart game or whatever

[cyan citrus]

There will be updates in the future but we do not have exact release date for any upcoming patch, @teal osprey.

[cyan citrus]

What is the device you are using?

[teal osprey]

ipad mini 5, hearphones razer hammerhead true wireless x

the settings of device are all the same

and also pubg settings nothing changed

its not normal at 22 cet everything work and then at 23 is broken after almost 2 years

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu and reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset > Reset All Settings. Restart your device and try to use the microphone again. If the issue persists, please submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

Please perform a routine repair of the game from login menu, restart your game and try again.

[teal osprey]

bro but i think i know what is the problem is related to the gfx audio going to ipad speaker for 1 sec then come back

if i can talk to an audio developer or expert we can fix this im sure

is a problem of sound loose or externation

[cyan citrus]

This is only a community support channel. We are not developers. Please do as I have mentioned before. If the issue persists, submit a report through #996546243859853424 in compliance with the channel's guidelines, @teal osprey.

[teal osprey]

what i have to do to talk with an expert of this or developer?

like directly

i can pay

[cyan citrus]

Refer to my previous response again, @teal osprey.

[amber swan]

I do it but still same.

[storm flume]

Please contact the customer service for further assistance, @amber swan. Refer to subpoint 5.4 in #faq for further information.

[hollow heath]

Hello there @lime juniper was there any development?

Do I need to pay to receive the kit?

[humble eagle]

Hi @lime juniper ,

I was in Player#1 program before, around 1.5 years ago. Later on because of my inactivity they removed me.

Now, I'm active once again & want to rejoin and contribute in player#1 program like before. So, if there is a possibility to rejoin, let me know please! You can check my previous activity as well. Thanks.

[gusty hemlock]

Can someone contact me for a stolen account?

Or where do i have to send a request. I got my account stolen by someone a month ago when i was out of town

[storm flume]

Please contact the customer service for further assistance, @gusty hemlock. Refer to subpoint 5.4 in #faq for further information.

[honest shuttle]

@jagged lava

@cyan citrus

Is there any chance to get this man a penalty

So toxic so many trashtalk

[honest shuttle]

He trashtalked me but i didnt care but i cared when he involved my mom

@cyan citrus is there any penalty pubg can do?

[tidal oar]

@cyan citrus Can you take this telegram channel down??

selling hax and bypass for free

global, korean, taiwan, vietnam

[wispy turtle]

In pubg mobile global when i go to market place I purchase with coin i cant purchase but coin is deducted from my bag!!

Please resolve

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

The platforms not listed in the form are covered by the Other option: http://cheat-collect.pubgm.cc. On those platforms, the content is monitored rather than removing it.

[cyan citrus]

Please share a video recording of the issue you are facing.

[wispy turtle]

Ok

[cyan citrus]

Please report any inappropriate behavior or harassment directly through in-game using the built-in report feature or the customer service.

[strong dew]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strong dew. Remember to read through #faq before asking questions in the support channels.

[final cave]

Anyone here to assist?

[strong dew]

Somebody has linked his email to my account

[final cave]

@cyan citrus

@lime juniper

[tidal wing]

I had the same incident

[final cave]

An important and urgent question

[tidal wing]

Someone linked there number to my account

[final cave]

I tried to recover my account, but i have to select a device i used to play.
But i used Blackshark 3 and i can't see that Device name in the provided list.

Blackshark is Xiaomi device but when I select i can't see that device listed

[storm flume]

Please contact the customer service for further assistance, @final cave, @strong dew and @tidal wing. Refer to subpoint 5.4 in #faq for further information.

[final cave]

@native anvil
The customer service reffer me to a link, and this is the issues.

Fo you have any information regarding this?

[native anvil]

You may contact the in-game customer service again and explain that your phone is not included in the list to receive further assistance regarding this matter.

[tidal wing]

That's my old account idk who has it now but ik it's mine bc 1 m4 fools I had was lvl 6 almost lvl 7 plus had konosegg gifted from my leader plus I was co leader in my clan not just that wolf costed 50$s to get also have blood raven the sea admiral akm which I spent 350 just to get the avalanche x suit and silvanius to

Plus the friend who sent the 10 popularity chickens name is basic

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way, @tidal wing.

For more information on how to contact customer service, please refer to sub point 5.4 in #faq.

[night cloak]

Can we earn uc or prizes here?

[cyan citrus]

Yes, you may participate in #events or #matches for a chance to win UC or other rewards, @night cloak.

[fast moat]

hi, can the account region be changed? I have an account in Vietnam and I would like to move it to global

[rose stream]

hello, what should I do if they give me a mute not for the first time, although I do not violate anything.

[cyan citrus]

Do you mean the region you have set inside the game or the regional game version?

[storm flume]

Please contact the customer service for further assistance, @rose stream. Refer to subpoint 5.4 in #faq for further information.

[fast moat]

when I connect, it tells me that I don't have the global version to connect to pubg vietman

[cyan citrus]

Please share a screenshot of the issue you are facing, @fast moat.

[night cloak]

What are illicit third party transactions?

[green agate]

These involve purchasing through external sites not related to MidasBuy, or in-game through PUBG MOBILE.

[night cloak]

Buying uc in non-legit ways?

[sour phoenix]

I can't login to my account can you help me?

[green agate]

Basically.

[cyan citrus]

It is unfortunately not possible to transfer your account. Please use the intended game version to log into this account or create a new account in global version of PUBG MOBILE.

[night cloak]

One of my friends got a warning for illicit third party transactions and we were wondering because he never purchased any uc or in game currencies. His account is under observation

Will he be fine?

[green agate]

Yes, as long as they don't violate the Terms of Service.

[fast moat]

the account was on Global, how did it change?

[green agate]

Can you give a screenshot on why you can't?

[night cloak]

Ok

[cyan citrus]

We unfortunately will not be able to help you with this any further through the community. Please contact the in-game customer service should you require further assistance with this.

[sour phoenix]

actually the situation is like this: my account was connected to facebook, i deleted my facebook account now i can't access my account

[lime juniper]

Sent you a private message.

[hollow heath]

👍

[fervent wharf]

Hello sir

One of my phone shows prime plus subscription for 159.99ZAR while my other phone with same account shows it for 174.99ZAR.

[fervent wharf]

#questions

[fast moat]

I can't connect to another facebook account . when I log in with Facebook, it comes in instantly

[gilded hemlock]

My account was hacked. What i can do to restore?

[gilded hemlock]

yesterday, some kind of "asus" came to my account. in a few minutes I saw this screenshot . this person, as I understand it, came in via email. he changed my phone number to his phone number

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Go to your browser and log out of your Facebook account first, then log into the game using the account you want to use. If this doesn't resolve the issue, you can try applying the same steps to the Facebook app.

[fast moat]

it doesn't work, I uninstalled the application and the game and it still doesn't work

[native anvil]

@forest blaze If you want to report a cheater in the game, please refer to this message for more information: #questions message

If you want to report cheating-related content, you can refer to this message for more information: #questions message.

[native anvil]

What is your device?

[tawdry moon]

My friends, today is the 10th day, and the company did not respond to me😞💔💔💔

[next ermine]

Hello guys how are u ?

?

@lime juniper

@native anvil

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @next ermine.

[next ermine]

I sending this here bcz I dint break any rules in 2.12

I tried to reinstall the emulator but the same problem, I lost three accounts bcz of that !!!

[native anvil]

Please refer to this message again or contact customer service in-game, @next ermine. Additionally, for further assistance with GameLoop, please visit their website or Discord server at https://www.gameloop.com/.

[next ermine]

I contacted the game loop support they said you should contact game support

[native anvil]

The customer service receives a large volume of requests every day, which takes time to review. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they attend to your request.

If there is a significant delay, you may try contacting them again. Unfortunately, we are not affiliated with the customer service and cannot assist you further.

[tawdry moon]

Ok what do I tell them

[native anvil]

If your request is being reviewed, you should wait for a response from the customer service representative. If the conversation has been closed, you can initiate a new conversation and explain your issue again.

[tawdry moon]

What do I tell them? I tell them, and they tell me, but more, we can't help you

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[tawdry moon]

Thank you

🙂

[native anvil]

You are welcome!

[valid swallow]

@native anvil Hello, I will report 2 people who config to youtube, can you help me?

@celest shadow Hello, I will report 2 people who config to youtube, can you help me?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @valid swallow.

[karmic oak]

I spin 150 uc at uc station in midasbuy, it wont let me checkout. Gives this error. Help?

[valid swallow]

hello, i did what is necessary, how many days does it end?

[celest shadow]

Please contact their customer service at [e-mail] for further assistance.

[native anvil]

There is no specific timeframe for deleting reported content due to the large number of reports submitted, but cheating content will be reviewed and deleted by the community manager as soon as possible. Thank you.

[native anvil]

You can enter the invitation link (code) after this link to join the server: https://discord.gg/.

[hollow hornet]

Ok thanks

[native anvil]

You're welcome!

[simple bay]

Anyone Here to help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @simple bay. Remember to read through #faq before asking questions in the support channels.

[simple bay]

I'm Unable to create new Ticket in helpshift from login page

[native anvil]

Can you please elaborate your issue by providing a screenshot or video recording?

[fathom wind]

Hi

My Gyro Is not working

[simple bay]

Restart your phone

[simple bay]

@native anvil Check Sir I'm facing this issue from 5days

[native anvil]

The service system is currently undergoing upgrades. Please ensure that you have updated to the latest version of PUBG MOBILE (version 2.5) and try contacting customer service again at a later time, after the updates have been completed.

If your account has been compromised, you can try following the steps shown in the image. If your region is not currently supported, you will need to wait until support becomes available again. Unfortunately, we are unable to provide additional assistance regarding this matter as we are not affiliated with the Customer Service team.

[simple bay]

How many days service system take to upgrade?

[native anvil]

Unfortunately, we do not have any information on this at the moment. However, feel free to try contacting them again at a later time.

[simple bay]

Any idea about this?

Because I'm facing this issue from 4 to 5 daya