questions

[night cloak]

Hello

Do I report account here for scams and trading?

[young elbow]

Discord account or PUBG mobile accounts, @night cloak?

[night cloak]

PUBG mobile account

[young elbow]

You may report such accounts in-game, @night cloak.

[night cloak]

No not yet I thought maybe I was able to report here

[young elbow]

I believe such reports are still to done through the in-game report feature, @night cloak. I may be wrong so please be patient and a staff member can confirm what the correct procedure is.

[night cloak]

Ok thank you

If I have any questions I can come back and ask correct?

[young elbow]

Feel free to ask questions related to PUBG mobile in this channel whenever you’d like, @night cloak. 😄

[night cloak]

Ok thank you! I appreciate you helping me out

[hollow heath]

can i talk about esports room card here?

[limpid goblet]

Hi

[real sedge]

My friend got banned when playing with hacker (He didn't know that) but somehow the hacker got unbanned and my friend is still banned.. any reason how is that possible? My friend has never used anything suspicious tools etc.

[untold flame]

hey

hey is there any problem if we rename our ign before all talent championship finals ( we r already qualified to finals)

[junior birch]

Hello! How may I be of assistance?

[junior birch]

If you believe that their account has been wrongfully suspended, they can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, their only option is to wait until the specified date.

For further information, please refer to sub-point 2.12 in #faq.

[lapis stream]

Hello

Oubg

Pubg

[junior birch]

Hello! How may I be of assistance?

[lapis stream]

I need your help

[junior birch]

Please state your inquiry.

[lapis stream]

My id give me second verification code
But I could remember my Phone number who link

This is my id

5912497961

I linked with my twitter

And also use Twitter to log in

@junior birch can u help me

[junior birch]

Is your account hacked, @lapis stream?

[lapis stream]

I think my account is being hacked

[junior birch]

Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[lapis stream]

I link this number 03067687929

Butt in verification my number has been changed

Number has been changed look

[junior birch]

The only recommend way to seek help for any account related issues is through the in-game customer service, @lapis stream. Please try to contact them. We unfortunately will not be able to help you with this any further through this community.

[lapis stream]

@junior birch i need you little bit help
I want to see this verification NUM who link with my id

[junior birch]

Did you save the backup verification codes somewhere or did you enable E-mail verification for secondary verification?

[lapis stream]

@junior birch i could not work i try my best to recover my id butt he doesn't work

Can u show this number only ☺️😂☺️

[junior birch]

Tap on ''Change verification method'' and check if you are able to use the E-mail verification method, @lapis stream.

[honest shuttle]

Bro how much is 500 uc in dollars

[lapis stream]

@junior birch in change verification method eMail verification not available

[junior birch]

You cannot purchase 500 UC as a single. 600 UC is 10 USD.

[honest shuttle]

Oh

[junior birch]

Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[lapis stream]

@junior birch ok thank u so mush it's my pleasure to talk with you

[junior birch]

You are welcome!

[crisp venture]

@lapis stream due to strict privacy you wont be able to know which number has been linked in verification code

Have you changed your number if you haven’t then contact pubg customer service in-game

[lapis stream]

H@crisp venture cam u help me

[crisp venture]

@lapis stream only pubg mobile customer service can help you related to this issue

Go contact them and recover your account bro

[honest shuttle]

@junior birch why medasbuy doesn't support sim card buying

[crisp venture]

@honest shuttle I think this question should be done with Midas buy

[balmy quail]

1. SUPPORT: update FPP match making as it is broken. 2. WHY: as you can see in the screenshot, top 100 players (conquerors) are finding matches with only minutes to wait, yet I cannot get into any of these matches myself, even though I am only gold 2! the game says I should be matched up in the same lobby as them, but I am not getting in to these matches, they are, why????

[dawn ravine]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn ravine. Remember to read through #faq before asking questions in the support channels.

[native anvil]

The duration of matchmaking depends on several factors such as the number of players currently playing on the specific game mode, map, team mode, perspective, server, and platform. Unfortunately, we are unable to assist you with matchmaking.

[native anvil]

To change the linked e-mail or mobile number, the following requirements must be met:

▫️ 1. The device has logged in 15 days in the past month.
▫️ 2. The e-mail address or mobile number has been linked for 7 days.
▫️ 3. You are currently logged in with the linked e-mail address/Mobile number linked.

To make changes, you must continuously log in from the same device for 15 days. If you log in using a different device, the login day count will be reset. Once these conditions are met, you can enter the new e-mail address or mobile number you wish to link and receive a verification code to complete the process.

For further assistance, contact customer service in-game.

[subtle hornet]

can I have the latest 90fps supported device list please

[native anvil]

Unfortunately we do not have list for devices that can support 90 FPS option in the game. You may refer to the list of devices that are unable to run PUBG MOBILE with 90 FPS instead:

#questions message

[subtle hornet]

can I have the device that don't support 90fps list please

[cyan citrus]

How may we help you, @raw cloak?

[raw cloak]

I wanted to log into my account and there is this

Someone put a secondary check

[slender flare]

Can we get help realted to bgmi?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @slender flare.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[austere heron]

The

The city of martial arts and the water tower do not load quickly, although I am sixty frames, and all this happened after the update of February 24

How can I solve that

@native anvil

@native anvil

[cyan citrus]

Could you please share a video recording of the issue you are facing, @austere heron?

[austere heron]

@cyan citrus

And upload after some time

@cyan citrus

[cyan citrus]

What is the device you are using, @austere heron?

[austere heron]

Samsung a50

@cyan citrus

[cyan citrus]

And from where did you download the game, @austere heron?

[austere heron]

From Google app

@cyan citrus

[cyan citrus]

Got it! Is your device heating up while playing, @austere heron?

[austere heron]

No@cyan citrus

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu, clear game cache and reset your device settings through Settings > General management > Reset > Reset all settings. Restart your device and try to play again. Also, make sure that you have enough free internal storage. If the issue persists, please submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[covert mason]

it is disabled, when i turn on screen recording the fps drops to 60

[austere heron]

@cyan citrus I try all that and doesn't solve

[cyan citrus]

Did you also try to reinstall the game, @austere heron?

[coral spoke]

Why dont i have a fpp button in my layout even tho it’s enabled???

[thorny storm]

Good day! I need a help. My account is blocked, supposedly for intentionally merging with cheaters, but I didn't merged with cheaters on purpose. I did not know that this player is a cheater, is it possible to unblock the account and return the rank?

my account is blocked, supposedly for intentionally merging with cheaters, but I didn't merged with cheaters on purpose. I did not know that this player is a cheater, is it possible to unblock the account and return the rank?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @thorny storm.

[cyan citrus]

What is the game mode you are playing?

Please only use English here, @craggy patio. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[rotund eagle]

Can you help me with a hacked account .. I can not log in

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[rotund eagle]

Customer service can't help me with an account that I can't log into

Is there another way of proof?

[native anvil]

Please note that only the in-game customer service can assist you with account-related issues. You can contact them through the login menu by selecting "Help" in the top-right corner.

[sharp frost]

excuse me , i need help i cant play PUBGM use emulator Gameloop , i get notification " the device has been placed on the violation list" . please help me to fix it , Thanks

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[sharp frost]

i has chat Gameloop on Discord but they say i'll go chat PUBG discord

[native anvil]

Can you please elaborate your issue by providing a screenshot?

[sharp frost]

okey wait

@native anvil

how to fix it

[native anvil]

Please refer to subpoint 2.12 in #faq for further information. If you need further assistance, please contact customer service in-game.

[sharp frost]

where i can see subpoint 2.12 ??

[native anvil]

#faq.

[sharp frost]

oke thanks sir

[native anvil]

You are welcome!

[cyan citrus]

Please only use English language here, @slow coral. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[slow coral]

hello, my account was hacked!
the person has already changed his mail and number, since I haven’t logged into my account for a long time, but I have access to it and I can log in through VK, but I can’t change the bindings!
what should I do?

hello, my account was hacked!
the person has already changed his mail and number, since I haven’t logged into my account for a long time, but I have access to it and I can log in through VK, but I can’t change the bindings!
what should I do?

Hello

[cyan citrus]

Please reach out to the in-game customer service for further assistance with compromised accounts, @slow coral.

[slow coral]

where is she?

[cyan citrus]

You can contact the customer service through inside the game using the Customer Service option located at the bottom in Account settings of the game, @slow coral.

[slow coral]

they haven’t answered me there for more than a week, I sent them all the necessary data, they asked for more and said they would answer within a week, but almost two weeks have passed

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @slow coral. Please wait patiently in the meantime or send them another message as a kind reminder. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

[slow coral]

thanks, I'll wait

[cyan citrus]

You're welcome, @slow coral!

[elder fog]

Hello

[cyan citrus]

Hello! How may we help you?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high tapir.

[elder fog]

I want to recover my stolen account

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @elder fog.

[elder fog]

It's not working I trying lots of time 😩

[cyan citrus]

We unfortunately cannot help you with account related issues through the community, @elder fog. You may try to contact the customer service again.

[elder fog]

It's not working 😢 @polar marsh this is a response of pubg mobile

[cyan citrus]

Refer to my previous response again, @elder fog. Please avoid being persistent after you have been answered.

[still echo]

.

https://discord.gg/pubgm-mena

[vestal dome]

Hi, I got a problem with my account.

[native anvil]

Please add more details about the issue you are facing.

[night cloak]

Im using a tecno pova neo phone, it works fine when i play 2 fingers but as soon as i try 4 or 3 the additional fingers doesn't respond, i tried other games such as codm, free fire, ros but im having the same problem with each game, how do i fix this ?

[blazing prism]

@coral spoke here

[coral spoke]

I try to share my layout from layout 1 to 2nd layout but this keeps happening

[native anvil]

The issue you are experiencing with PUBG MOBILE may be related to your phone, as you mentioned encountering a similar problem with other games. We suggest contacting your phone company's support team to check if your phone supports this feature and to help troubleshoot the issue.

[native anvil]

Please try to perform a routine repair of the game from login menu.

[coral spoke]

@native anvil wym?

[golden flicker]

I need original image please 🥺

[cosmic drift]

help??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cosmic drift. Remember to read through #faq before asking questions in the support channels.

[rotund egret]

I had a problem with my account

[night cloak]

Hi

my exp decrase when i play long, like it was giving 200 exp per win and 20 per kill, but when i play long it starts giving 120 per win and 12 per kill, than it gives 6 per kill

It must be like that or i have some trouble

[pastel yew]

will we still be able to play metro royale after 13 march?
also what does honor do in metro royale?

[night cloak]

?

[native anvil]

Experience points will decrease after a specific number of matches per day.

[night cloak]

I saw you answered but i cant find it

Sorry

Oh i found it

Thanks

[native anvil]

You are welcome!

[reef gust]

When can I submit videos of cheaters through this link
https://bit.ly/3soBavK

[pastel yew]

will we be able to play metro royale after 13 march

[junior birch]

It's temporarily closed for now. Please keep an eye out.

[junior birch]

Metro Royale mode will be unavailable at 2023/3/13 at 00:00 (UTC+0).

[static needle]

السلام عليكم

[tight berry]

Slm

[cyan citrus]

Hello! How may we help you, @tight berry and @static needle?

[olive zodiac]

my account got hacked

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[pallid blaze]

5862649452 this guy is hacking please Investigate on this guy please he is using esp with Auto aim or magic bullet pl

Please do something about this guy

Please check data Check his match please do something I report him many times

🙏

[native anvil]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @pallid blaze. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[gusty pier]

My account got hacked

I have all the proof

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[hushed forge]

مرحبا لقد تم سرقة حسابي ارجو الرد لاارجاع الحساب

[storm flume]

Please do not use languages other than English, @hushed forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hushed forge]

Hello, my account has been stolen. Please help 5317974184

[celest verge]

Can someone explain to me why am banned from posting in #1080228573325033652

[feral forge]

Please refer to the announcement in #discord.

[zealous venture]

Hello, I need support for my hacked account please!

[naive vigil]

I have a hacker running wild to report

He used no scope and a kar98 shot me across the map he is winning every game after enabled his program

[zealous venture]

@lime juniper

Hello, I need support for my hacked account please! My information got leaked and a device that was not even trusted or logged in to my account for 14 days managed to remove all my links from my account in very short time.

[worthy sinew]

Report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend/ID search, @naive vigil .

[storm flume]

Please contact the customer service for further assistance, @zealous venture. Refer to subpoint 5.4 in #faq for further information.

[zealous venture]

I cant see anything here and I just got tagged??

[worthy sinew]

You had a message from the Dyno Bot, @zealous venture

[zealous venture]

But the thing is that customer support is useless...

[worthy sinew]

Account related issues cannot be solved through the community. Please continue with the customer service in-game for further assistance, @zealous venture . Do not skip all the available options or the conservation may end up being closed.

[zealous venture]

@worthy sinew I have already done that more than 3 times, I have given all the proof that my acc has been hacked, but they seem to not care, remember what happened to wynn? Exactly same thing happened to me...

[worthy sinew]

If you have been able to connect with a customer service representative then follow up on that conversation regarding your issue. A delayed response from customer service can be expected due to enormous number of requests every day, @zealous venture . Please wait patiently in the meantime.

[zealous venture]

I have done that, but they are telling me to log in to hacked acc while I cant @worthy sinew

They are telling me to log in to my hacked account and then make a ticket but all my links have been unlinked...

[worthy sinew]

Provide some proof of ownership of the account, @zealous venture to the customer service representive . And do mention that you're unable to access your account since it has been compromised.

[zealous venture]

@worthy sinew I have done all of those, look I basically explained everything and showed so many proof of my achievments, I basically wrote over 5000 words just to explain all the details and my conversation is getting closed. That happened several times and I am so dissapointed at the games customer service that is why I came here to seek for help.

[worthy sinew]

Proof of ownership such as any in-game UC purchases made to your account in the recent months or the date of linking your game account with one of your social media accounts etc. Proofs which are not public and which they can verify.

Unfortunately, there is nothing more that can be done through the community. Please continue with the customer service in-game for further assistance, @zealous venture .

[craggy patio]

Hello, I would like to ask a question. I played pubg mobail metro royal on the map without radeyka, I was killed and as a result I lost all the things that I had with me weapons armor and and things in the save

[rustic scarab]

Добрый день

Я бы хотел вернуть аккаунт в PUBG mobile

DT文OST1N

Никнем

5911964867

Тег

У меня его украли просто

[violet thorn]

i need help for cheerpark

[median jackal]

I have a problem!

So, I’ve my in-game account linked to my Google account, but now I want to login on my iPhone, but there’s no option for that.

[storm flume]

Please do not use languages other than English, @rustic scarab. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dawn lagoon]

Hello

can someone help me?

[granite tangle]

esti romanca ?

Hello, my account has been stolen, hacked and I need help and I have been treated by means of emails and it automatically blocks me and I get many numbers. My account was stolen on February 21 and I am envious. Please, someone help me with my account and I have spent thousands of euro <@&639889499718942720> <@&481161015728406538>

[cold moon]

I am facing sound trouble while in lobby also plying game

[dark locust]

My account has just been blocked without violating any of the rules of the game

[junior birch]

Hello! How may I be of assistance?

[junior birch]

Please contact the in-game customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

Could you please add more details to the issue you are facing?

[cold moon]

Yes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark locust.

[granite tangle]

I've already been trying there and the only thing they tell me is that they can't do anything if I don't have access to the account. I don't know if you understand that I have been hacked and disconnected from all my connections, both Google and phone number @junior birch

[junior birch]

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account. You may try to contact the customer service again or create a new account to continue playing the game.

[native anvil]

Since the Play Games login method is not supported on Apple devices, you'll need to log in using an Android device and link your account to a different social media account in order to do that.

[cold moon]

The sound repeats when I talk
Using earphones

[granite tangle]

I don't want a new account in that account and I've invested thousands of euros. Anyway, I can't contact them because they blocked me or the hacker put something in my email that I can't send the messages automatically, they block me @junior birch

[native anvil]

Please note that only the in-game customer service can assist you with account-related issues, @granite tangle. You can contact them through the login menu by selecting "Help" in the top-right corner.

[granite tangle]

I have been trying there since February 21 since my account was stolen and they always tell me the same thing like a robot 🙏@native anvil

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way. You may try to contact them again.

[granite tangle]

😔

[native anvil]

Are you referring to the echo of voice from the microphone of the teammates?

[cold moon]

Yes

[paper crane]

السلام عليكم

[native anvil]

This issue has already been reported, acknowledged by the community manager, and will be fixed soon.

[storm flume]

Please do not use languages other than English, @paper crane. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[paper crane]

Ok#

[cold moon]

Okay

[young elbow]

This message @median jackal?

[pastel yew]

will we still be able to play metro royale after 13 march?

[native anvil]

Metro Royale mode will be unavailable on March 13th, 2023 at 00:00 (UTC+0). Please keep an eye out for announcements in-game for when it will be available again.

[pastel yew]

when metro royale comes back after 13rd march, will I lose my items and level or will they remain?

[native anvil]

We currently do not have any information on when it will be available again. Please keep an eye out for announcements in-game for any updates.
As for the other question, unfortunately, I am not familiar with Metro Royale. Please wait for someone who has more knowledge about it to respond to your inquiry.

[glad garden]

#questions

Help

[velvet bridge]

Hello is there anybody in here

[glad garden]

Hi, my account has been hacked

i want to restore it

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @velvet bridge. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[glad garden]

Thanks

[graceful hill]

Добрый день. Взломали фейсбук и от туда украли аккаунт пабгмоьайл

Что нужно сделать для восстановления аккаунта

[storm flume]

Please do not use languages other than English, @graceful hill. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[graceful hill]

I lost my account pubgmobile from Facebook

What I can do for back

pubgmobile account was hacked with facebook account facebook managed to restore pubgmobile transferred to another mail, what should I do to recover?

pubgmobile account was hacked with facebook account facebook managed to restore pubgmobile transferred to another mail, what should I do to recover?

Can you help me?

[leaden mulch]

Good afternoon

[graceful hill]

Hello

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @leaden mulch. Remember to read through #faq before asking questions in the support channels.

[leaden mulch]

Please return my server to Europe. I changed it by accident, because I did not realize that it is changed only once every 14 days. And I was hoping to take an ace-dominator this season, but now I can't, because I changed the server. I promise I won't make the same mistake again and will be careful next time. My ID: 5620121645

[graceful hill]

Sorry guys, ths that

[native anvil]

Unfortunately, your only option is to wait for the cool-down to end before you can change your server again.

[livid osprey]

Hello

[leaden mulch]

But I saw some people whose accounts servers was reseted, and they waited just for 2 days(

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @livid osprey. Remember to read through #faq before asking questions in the support channels.

[native anvil]

You cannot switch your server before the cool-down period is over. You will need to wait patiently until the cool-down period expires, @leaden mulch. Additionally, we cannot assist you with this matter through the community. If you require further assistance, please contact customer service within the game.

[leaden mulch]

I wrote to the customer service in game and I still haven't heard back after 3 days

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[leaden mulch]

Ok, I understand, but how can you ask exactly your question to the operator, and not to the bot, because there is no answer option. Maybe you know alternative ways to contact the operator?

[native anvil]

The only recommended way to contact the customer service is through inside the game.

[strange vortex]

Hello, I am an investigator. I sent a request to join the Eagle system more than a month ago, but I have not been accepted yet. I hope to solve the problem, thanks
ID 5823266229

[storm flume]

Please contact the customer service for further assistance, @strange vortex. Refer to subpoint 5.4 in #faq for further information.

[fierce cedar]

hi so uhm
Im fighting off a hacker from my account right now as we speak
He already had access to my email address and linked another email address to my account, i already secured my email and locked him out, he took my twitter so i no longer have access to my twitter account
he wiped my phone through find my device on gmail so now im setting up my phone after i lost all my data
the only thing left is google play games that i think i can login with (im not sure as i dont have access to the game as he wiped everything)
any tips?

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[fierce cedar]

this is literally the hacker in my account changing everything

@native anvil

literally messaging me

LITERALLLY MESSAGING ME SHOWING OFF THAT HE GOT MY ACCOUNT

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[fierce cedar]

thanks

[native anvil]

You are welcome!

[fierce cedar]

@native anvil is there any email address for pubg support?
i have access to my account but so does the other dude and i dont think he would stay off long enough for me to make a successful report through the game

really

[cyan citrus]

This is a scammer who would attempt to steal your account. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @fierce cedar.

[fierce cedar]

wait can someone send the link for pubgm support again?
i dont have permission to view message history so i lost it

[cyan citrus]

The only recommended way to contact the customer service is through inside the game using the Customer Service option located in the Account settings of the game or using the Help option located on the login page, @fierce cedar.

[fierce cedar]

but the hacker already turned on two step verification
my google play is still linked but i cant login so theres no way for me to do that

[cyan citrus]

Feel free to use the Help option located on the login page, @fierce cedar. We unfortunately will not be able to help you with your issue any further through the community.

[fierce cedar]

that doesnt have my issue stated there so i guess thats it for my account?

[cyan citrus]

There are options available in the FAQ of the customer service, @fierce cedar. Please use the options according to your issue to connect with a customer service representative.

[fierce cedar]

ok

[quaint pike]

Hi

I have a problem

[cyan citrus]

Hello! Please state the issue you are facing, @quaint pike.

[quaint pike]

Help and support

option

[cyan citrus]

Could you elaborate, @quaint pike?

[quaint pike]

Yes

File claim in my account. have done I have a 3rd email added to my account, I want to delete my 3rd email

[cyan citrus]

Why do you want to remove it, @quaint pike? Is your account compromised?

[quaint pike]

The email is being edited by a 3rd person

[cyan citrus]

In that case, please contact the in-game customer service for further assistance, @quaint pike. If you have a phone number linked, you should enable secondary verification through your Account settings of the game.

[quaint pike]

I don't understand what to do in customer service, please help me

[cyan citrus]

You can contact the customer service is through inside the game using the Customer Service option located in the Account settings of the game or using the Help option located on the login page, @quaint pike. After that, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[quaint pike]

Can't find help and support in account settings

[cyan citrus]

We unfortunately do not have information regarding that option, @quaint pike. As mentioned previously, please contact the customer service for further assistance.

[zenith vector]

Hello
Im trying to reset my password throug gmail amd phone number but not getting the verification code

[storm flume]

Please do not use languages other than English, @fallow comet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quaint pike]

Help

Hi

I need pubg help

[abstract meteor]

Why do when I lose a game I join game with full of bots with only 3 - 4 real players?

[cyan citrus]

Please try again at another time and there is a daily limit to receive the verification codes. If the issue persists, please contact the in-game customer service for further assistance.

[cyan citrus]

What is the game mode you are playing?

[abstract meteor]

Nusa - Ranked

[zenith vector]

@cyan citrus what u said ur reply got deleted

[quaint pike]

Help and support center need

[cyan citrus]

Refer to my previous messages, @quaint pike. Please avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

And what is your current rank?

[abstract meteor]

Diamond III

[quaint pike]

Adnan is looking at your and my sms.

[cyan citrus]

How often do you face this issue?

[cyan citrus]

What do you mean?

[fallow comet]

Peace be upon you, the best PUBG company in the world, my brothers. By God, the Great, I have been playing PUBG for four years, and I will send you a picture of it for my account, but I am from the poor country of Yemen. my hands/5417940367

👆

[quaint pike]

Are you listening to my messages?

[fallow comet]

@quaint pike

[quaint pike]

yes

[fallow comet]

Peace be upon you, the best PUBG company in the world, my brothers. By God, the Great, I have been playing PUBG for four years, and I will send you a picture of it for my account, but I am from the poor country of Yemen. my hands/5417940367

[cyan citrus]

What is the issue you are facing, @fallow comet?

[fallow comet]

My problem is that I play for four years, and I only want to reward me with a few hardships, so that I am grateful to you, because I am from a very poor country, and I cannot charge, please, my brothers.

Us
👆😢

[zenith vector]

Im not getting the verification code when i select forgot password what should i do
Not even in gmail and password

[cyan citrus]

You may participate in #events for a chance to win different rewards, @fallow comet. There are unfortunately no rewards available in this server for just playing the game.

[cyan citrus]

Please refer to my previous response, @zenith vector.

[zenith vector]

@cyan citrus i only tried 2 times

[fallow comet]

😔

[night cloak]

Hello?

[raven geyser]

Hello

[night cloak]

I have a question

[raven geyser]

I want to get my old account access, what i can do for that and what is necessary to response ?

[night cloak]

Ooh haha I thought you were one of them 😅

[cyan citrus]

Hello! How may we help you, @night cloak?

[night cloak]

Ok so I wanted to ask

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in=game for further assistance with account related issues.

[night cloak]

Does Krafton customer support contact you from discord?

[cyan citrus]

This is a scammer who would attempt to steal your account. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail], @night cloak.

[night cloak]

He asked for me email and game id

[cyan citrus]

Please block the user and do not provide any such information, @night cloak.

[night cloak]

Ok done

[night cloak]

I'm having a little trouble reporting the fake Krafton account

[alpine flower]

Please give their tag in #discord and DUID

[storm flume]

Please do not use languages other than English, @west juniper. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quaint pike]

Hi

hi

help me

#questions

[spring snow]

Hello sir my pubgm account was hacked by someone on 22 February 2023 can you please help

#questions

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @spring snow.

[spring snow]

Sir my mobile number,my linked account was removed by hacker how i can access

[storm flume]

Please contact the customer service for further assistance, @spring snow. Refer to subpoint 5.4 in #faq for further information.

[spring snow]

Cheating form is no working

And also there is no support provide by the ingame support team

[cyan citrus]

We cannot help you with account related issues through the community in any way, @spring snow. You may try to contact the customer service again.

[night cloak]

Hi

Why same level players need differenet exp to level up

[soft sand]

Club ian’t avaliable on my iPad Mini 5

[junior birch]

It may not be available for you because of your region. For further assistance with this, you can try to contact the customer service in-game.

[idle pond]

السلام عليكم

انا قدمت علي برنامج المواهب العربيه للتيكتوك

[storm flume]

Please do not use languages other than English, @idle pond. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[idle pond]

I applied to the Arab Talents program for tiktok

[native anvil]

You may ask in PUBG MOBILE MENA server, @idle pond. Refer to subpoint 3.1 in #735483472432594994 for the regional communities.

[lilac pasture]

I have a bug in game

https://youtu.be/x8_n6XnJF4s

as you can see in the video, when I move the joystick, the screen moves at the same time

[smoky linden]

What happened to #cheating-news and the link to report cheaters ?

[lilac pasture]

What?i not undertand

Understand

I have a problem,i am not have a video report

[celest shadow]

Your joystick is too close to the center of your screen. Please try moving it to the left side and see if that helps.

[lilac pasture]

I was sure that this would be called piston, I positioned the joystick anywhere

the thing is that you can't even see on the video what the game feels like, no matter if I put the joystick more to the left, it still works the same way, the whole screen with everything with my character seems to the left

[celest shadow]

If you are not already, you can use the fixed (3rd camera control mode) and see if it helps with this.

[lilac pasture]

I've been playing since the first seasons of the game, I know what it's eaten with, believe me

3 rd camera control mode i play

these controls are done 3 times, what you see on the video

[native anvil]

The form is temporarily closed. It will be open soon. Please be patient.

[lilac pasture]

https://youtu.be/lliL32bI9u4

welcome, in the old seasons I played on control camera 1 and after an update it didn't work normally on either 1 or 3 and that's why I tried to move to 3 because that's where the camera is as you said

as can be seen in the video on the control camera 3 game and for nothing

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

If you are using the gyroscope, it may be because the "Always on" feature is enabled, causing the screen to move, @lilac pasture.

[lilac pasture]

please let me see your messages because I don't have permission

[night cloak]

Hello, please help me, I lost account access due to the fact that 2FA was installed there, because the number is lost, and I can't log in by mail, but it is also tied, please help me!

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

where could I find it?

[native anvil]

▫️** Login Menu**: Select Help in the top-right corner of the login menu.

[night cloak]

oh oke? thx😘

[lilac pasture]

Yes, Yasser, I play gyro full, but you don't have to do that, until now he hasn't made any updates

[native anvil]

You are welcome!

[native anvil]

For how long you have been facing this issue?

[lilac pasture]

this movement is abnormal, somehow control camera 1 and 3 are bugged, that's why the movement is slow and the screen is to the left

honestly since season 19 ended and c1s1 or started

I tried repair and uninstall I don't know how many times and in vain, I couldn't even play compet

😭

My id in game is 5533227398

if anyone can please help me with the problem

[native anvil]

If the "Always On" feature is enabled, it is normal for the screen to move, but if you find that it is still an issue, please try the following steps: disable the gyroscope and then enable it again. If there is no change, try performing a routine repair of the game from the login menu.

[lilac pasture]

as I said, the control camera 1 and 3 have a bug between them, it would be good if the controls could be reset to make the glitch disappear

I tried to give repair to deactivate the gyro and activate it again and in vain. The bug is somehow on the account because if I play with someone on the phone from another account everything works perfectly

Yasser??

any reset you have in the game I have tried for so long and nothing has changed, I would like to reset the account if possible

that's why I came here to help you on support

@native anvil

@native anvil one more thing, a resolution reset is possible

Of the game

[native anvil]

Does this mean that if you use another account on the same device, this issue will not occur, @lilac pasture?

[unique nimbus]

Hello

I have a problem I can't fix

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unique nimbus. Remember to read through #faq before asking questions in the support channels.

[unique nimbus]

Ok may I know how to get rid of echo sounds
All my friends hear their voice again I reported a bug the game gave us update it fixed the problem then another update it came back 🙃 I reached the customer service did what they told me to do and it didn't work out , I NEED HELP!!!

[native anvil]

This issue has already been reported, acknowledged by the community manager, and will be fixed soon.

[unique nimbus]

Before or after the 2.5 update

[native anvil]

Unfortunately, we have no information about that.

[unique nimbus]

OK thanks appreciated

[native anvil]

You're welcome!

[strange pine]

Hello. Are these skins after March still coming back this year?

[native anvil]

We don't have information regarding this. If you want certain items to be available in the game, you will need to provide your feedback regarding this through the #996458713126797405 channel.

[storm flume]

Please do not use languages other than English, @sudden patio. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hasty plume]

My friend shared his control layout code, when i try to search it it says failed to retrieve layout share data

What to do

[lilac pasture]

so can someone help me about the bug

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Please add more details about the issue you are facing.

[lilac pasture]

I have a bug on control

I have a glich or somethingelse on camera control 1 and 3

I play on camera control 3

https://youtu.be/lliL32bI9u4

I asked for help earlier but no one answered anything

my id in game is 5533227398

I have been playing this game since season 7 and from season 19 at the end this bug appeared on the controls as soon as the update with c1s1 was done

I ask for a reset of the account of the controls of the sensitivities of anything related to the upload

because I tried to uninstall it and give it a repair and in vain the bug is still frequent on the account

[woeful loom]

Помогите взломали аккаунт

[lilac pasture]

until the update gyro was only on scope on and some time after the update came on c1s1 I activated always on gyro and somehow the old settings were stuck with the new ones because I have the sensations almost at 400 and they still seem to be low

@native anvil please help my

Me

because you were there earlier when I explained all the details with reference to the bug

[woeful loom]

My account was hacked and my phone number was changed((

I can't log in to my account

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[woeful loom]

there's a stupid and hopeless robot he can't help

that's why I wrote here

[lilac pasture]

@native anvil I can't see the messages because I don't have permission and they disappear

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue, @woeful loom. Only in-game customer service can help players with account-related issues.

[native anvil]

@lilac pasture.

[lilac pasture]

@native anvil yes, even if I log in with another account, I still have the same problem, problem

because the bug is somehow on the account and once I put the account in the phone, the saves remain in the phone

@native anvil another thing, haptik feedback doesn't work for me and I have an iphone 14 pro max? and I gave the second account to a friend and the option to activate it worked for him, he tells me that it doesn't support the device, and my friend has an iphone xr phone much lower

[native anvil]

Can you provide more details? Are you experiencing this issue with your account only or with the device you are currently using?

[lilac pasture]

why this too? it is not understandable that there is still a big glitch on the account, that is, I have some limitations

[wintry fractal]

Добрый вечер у меня украли аккаунт , можете ли мне помочь если у меня есть первые чеки и id ?

[lilac pasture]

@native anvil once I put the big account on this new phone the problem started, now with any account I enter on this phone it works like this

[lilac pasture]

@native anvil why when I want to activate haptic feedback it tells me that it does not support the device? it is clear that something is wrong with my account

[native anvil]

The interactive haptics system is currently only available for these devices:

[lilac pasture]

@native anvil look screenshot,and i have a iphone 14 pro max

[dawn ravine]

Any help ??

[golden cobalt]

Hi

My account is hacked

[storm flume]

Please contact the customer service for further assistance, @golden cobalt. Refer to subpoint 5.4 in #faq for further information.

[golden cobalt]

And gmail and more links is changed

[lilac pasture]

@native anvil a friend has an iphone 14 plus and it works for him? how the hell is this problem giving me so much trouble

[native anvil]

Please refer to this response, @golden cobalt.

[native anvil]

Please add more details about this issue. When did you start facing it and how often have you faced it?

[lilac pasture]

Again mesaj is clear in suport🙈

[cyan citrus]

When do you face this issue? Can you share a video recording?

[lilac pasture]

@lime juniper

[dawn ravine]

It's automaticly showing

When i am playing

[golden cobalt]

U can help me?

[dawn ravine]

I don't know what is the problem

[golden cobalt]

My account is hacked now

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[golden cobalt]

:(

[lilac pasture]

Yaaser? What can i do?

[cyan citrus]

Please share a video recording.

[golden cobalt]

I want my acc again :(

[lilac pasture]

@native anvil what can i do?

[dawn ravine]

I can't record a video

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[dawn ravine]

I've sent you an image

[native anvil]

Please refer to this response, @lilac pasture.

[dawn ravine]

And i need a solution

[lilac pasture]

@native anvil how come? I have iphone 14 pro max

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[lilac pasture]

@native anvil a friend has an iphone 14 plus and it works with haptic feedback

[native anvil]

Which letters are included in your signature? Have you attempted to remove the signature?

[dawn ravine]

What is signature?

[lilac pasture]

@native anvil can you guide me somewhere higher, an admin or something higher that can help me? because it's not something simple for me

[native anvil]

Go to your profile, then to the Social Player Card section and try to delete the signature. See if this resolves the issue.

[dawn ravine]

Why is the chat stills disappearing

[ancient cedar]

The change is intentional, @dawn ravine. You can always re-inquire if you're not able to view previous response to your query.

[native anvil]

@dawn ravine.

[dawn ravine]

Help

[native anvil]

Please refer to this response, @dawn ravine.

[dawn ravine]

Come on

[leaden bloom]

Haii

Please help me..

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @leaden bloom. Remember to read through #faq before asking questions in the support channels.

[dawn ravine]

Help

[summer surge]

Hi

Account hacker

Hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @summer surge.

[summer surge]

Ya well someone else linked there phone no

They first stole my friends account and then said it was fo match

They linked their account and I can acces it now

I spent a lot of hours on that 2nd account

Now how can you help me

You guys are not even checking the numbers

This is the 2nd time it's has happend

[storm flume]

Please contact the customer service for further assistance, @summer surge. Refer to subpoint 5.4 in #faq for further information.

[summer surge]

Ya your customer support don't work

It will be too late by then

He just logged in

What kind of support you guys running

If it's some big streamer you guys will respond ASAP

How am I supposed to log in

[cyan citrus]

We cannot help you with account related issues as we only provide community support through this platform, @summer surge. The only way to seek help is through the customer service.

[summer surge]

Dude

[slender ingot]

a

[trim sierra]

@random dew trying to push their crypto scam over this server

[molten tartan]

Hello

[junior birch]

Please block them and report to Discord at https://dis.gd/report, @trim sierra.

[trim sierra]

already did

[junior birch]

Hello! How may I be of assistance?

[trim sierra]

i just want to make sure they cant scam gullible people from this server

many still believe that crypto is easy and fast money in 2023

[hoary sluice]

Yardıma ihtiyacım var

[cold moon]

How to through pub official

How to earn through PUBG official

[blazing badger]

This is happening again. My internet has no issues there has to be a ping server problem

[gritty kelp]

Hello, I am contacting you to try to recover my pubg mobile account since I lost access to it, I hope you can help me. Thank you for your time

[storm flume]

Please contact the customer service for further assistance, @gritty kelp. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @hoary sluice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spring yoke]

when will help&support came back

i really need to unlink email

[brazen zephyr]

Tencent Abuses Their Facebook Right Manager to shutdown streamers pages on Facebook !
Worst Company I've ever dealt with !

[dawn lagoon]

I need help, can someone help me?

Someone hacked my pubg account

I made the forms per game at custom service

I talked to the gentlemen

And they said that they will come back in 7 days with the recovered account

It is the 7th day

How long do I have to wait?

@native anvil

[cloud orbit]

Hello my name is Andre Suares de Freitas. My PUBG mobile account got hacked yesterday. What do I do to get it back?

[dawn lagoon]

I recover accounts, if you want I can help you

[cloud orbit]

Yes

What do you need? My Facebook and my email was connected to the account.

[dawn lagoon]

Message me on Instagram

[cloud orbit]

I know my ID number

What’s your Instagram? I

[dawn lagoon]

Soniaxn__

[cloud orbit]

I have trouble finding you. My Instagram is dre_suares_de_freitas

[dawn lagoon]

I gave you

[cloud orbit]

Ok.

Now am confused

[dawn lagoon]

?

[cloud orbit]

Why can’t you help me on here?

[dawn lagoon]

Because it's a help chat, don't ask me for help

[cloud orbit]

I’m sorry

Hello

How am able to recovery my account when it got stolen?

[fleet wigeon]

Please contact in game customer support for further assistance.

Also @cloud orbit please don't share your email address or password to anyone.

[cloud orbit]

I’m not sure if I emailed the right person or not though

The only email that I saw when I logged in the game was [e-mail]. I wanted to make sure that was the right email to send my situation too

[fleet wigeon]

You can contact in-game customer support from here.

[fleet wigeon]

May be it is [e-mail]
I can't confirm tho.

[mossy ferry]

Hi

My verififcation code for number login is not coming

And when I put the correct password it says fail to login

[dawn lagoon]

can someone help me?

[quaint pike]

Where is Help and support?

[azure tulip]

This is think

[quaint pike]

My account linked 3rd mail

A 3rd mail has been added to my account. I don't know who is doing it, I am claiming the file to remove this mail but I can't find help and support for a few days.

[limpid goblet]

Hi i need help

#983880417352515594

[empty oracle]

how do I see the first date I started playing PUBG?

[cosmic forge]

السلام عليكم

[night cloak]

This message is by @balmy idol he can't send messages here bcz he's low lvl in here I think

"The fact is that I have VK and my icloud attached to my account in the game, I would like to untie VK, but I don’t have access to it, I want to untie and bind another account"

test

where i can create a team

[azure hill]

#activities

[night cloak]

thx

[solid heath]

#questions Abnormal game client behavior

[storm flume]

Please contact the customer service for further assistance, @solid heath @night cloak @quaint pike. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Find the Linked In achievement.

[green agate]

We do not handle those reports.

[summer surge]

Help

[fleet wigeon]

Contact in game customer support for further assistance.

[boreal storm]

.

I couldn't play any game this week and listened to it and hated my life. There is no problem with the game's servers, knowing that my network is very excellent and it is from the fifth generation. I want the solution.

[untold fossil]

Please support me through this depression

[smoky haven]

Hi , i want to know where can i apply for pubg mobile partner

[cyan citrus]

Are you facing issue with the in-game latency? If so, please mention the device you are using.

[cyan citrus]

Hello! Please state the issue you are facing.

[cyan citrus]

Are you referring to PUBG MOBILE Partner title?

[smoky haven]

Yes

[untold fossil]

Why is it that every time I get in a car it automatically moves and I don't know how to express this lol the handling just feels bad

[cyan citrus]

This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion. Please refer to the Community section under Roles in #735483472432594994 for more information on how you can apply for PUBG MOBILE content creation program.

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

Hello! Could you please share a screenshot of this chat with the floating profile of the user? Make sure that part of the chat is visible behind the floating profile.

Please keep in mind that such messages are mostly a scam attempt. You should only contact the customer service of your social media accounts and customer service in-game for any assistance regarding account related issues.

[night cypress]

Hello

[cyan citrus]

Hello! How may we help you, @night cypress?

[night cypress]

@cyan citrus my account was maliciously linked to an email and phone number, how do I remove this?

[storm flume]

Please contact the customer service for further assistance, @night cypress. Refer to subpoint 5.4 in #faq for further information.

[night cypress]

they didn't help me with my problem

[cyan citrus]

We cannot help you with account related issues through the community, @night cypress. You may try to contact the customer service again.

[lethal thunder]

My RP says “Maximum reached ” while I'm at level 27 . The game won't let me do mission to get points 🤔.

[cyan citrus]

You will be able to to do the missions again when the new week of the Royale Pass starts, @lethal thunder.

[lethal thunder]

Weekly three is unlocked and I've touched it yet they want me to buy an EZ license . How come my friend have no such issues like that.
I've been getting the RP since RP 8 ,I had no such issues before till I completed them.
Since when PUBG Mobile be like that.

[cyan citrus]

It has been like this for a while and everyone has the Mission Point Limit, @lethal thunder.

[lethal thunder]

How come I was able to get my weekly mission done before another weekly starting.

[cyan citrus]

As long as you have not reached the Mission Limit, you can complete your missions, @lethal thunder.

[lethal thunder]

Okay

The

[night cloak]

Dear Support Team,

I am writing to report a concerning issue that I have observed and recently noticed several instances where underage children are streaming BGMI, despite the minimum age requirement of 16 years old. This violation is concerning and puts young children at risk of being exposed to inappropriate content, which can have negative effects on their mental and emotional well-being.

I have personally witnessed a number of streams where the players appeared to be under the age of 16. I have also seen comments from viewers expressing concern about the young age of the streamers. This is a clear violation of your platform's terms of service, which require all users to be at least 16 years old to participate in PUBGM.

I urge you to take immediate action to address this issue. As a responsible gaming platform, it is crucial that you uphold your age requirements to ensure the safety and well-being of all users. I recommend that you implement more stringent verification procedures to ensure that all users are of legal age before allowing them to participate in PUBGM.

Thank you for your attention to this matter. I look forward to your prompt response and action to address this issue.

YouTube Channel Link-
https://www.youtube.com/@RYNEX./featured

[desert nymph]

ok sory

I keep getting this error and I can't play the game for 1 day. I don't know what to do because I didn't use any cheats or anything like that. I'm getting more and more sick of the game because I see this all the time. What should I do?

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @desert nymph.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[desert nymph]

I understand, but this isn't the first time it's happened to me. It was 3 or 4. I'm not doing anything bad in the game, I'm playing my normal game. You still haven't given me a solution @cyan citrus

[primal forge]

Bro their customer support are there just to inform you and they wouldn't even help you with their problem. thats why their support is the worst "customer support" in all games

[cyan citrus]

Please refer to my previous response. Use the File Claim option or contact the in-game customer service for further assistance. We unfortunately will not be able to help you with this any further through the community.

[bold tiger]

I would like to speak with a customer service representative

[cyan citrus]

You can contact the customer service is through inside the game using the Customer Service option located in the Account settings of the game or using the Help option located on the login page, @bold tiger. After that, you will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative.

[cyan citrus]

Please add more details about the issue you are facing.

[bold tiger]

The game's customer service does not help because the matter is very important, and if they do not find a solution for it, I will have to file a lawsuit against the game

[primal forge]

The in game customer service doesn't provide us a real person to talk to only automated replies that doesn't even help certain problems like other issues above

[cyan citrus]

What is the issue you are facing?

[primal forge]

Reply deleted?

[cyan citrus]

The AI is just there to record your issue. You will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[primal forge]

How cause it doesn't even let me

It keeps sending me articles which doesn't help

[cyan citrus]

What is the issue you are facing, @primal forge?

[tribal path]

Hi

I have a problem

[junior birch]

Please state your problem.

[digital fern]

5212089821

?

[feral forge]

Please refrain from using languages other than English in this server, @digital fern.

[digital fern]

Hello, my account was hacked and someone else's phone number was linked. How do I untie the phone number of an unknown person and link my number?

Hello, my account was hacked and someone else's phone number was linked. How do I untie the phone number of an unknown person and link my number?

5212089821

here is my account id

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @digital fern. Refer to sub-point 5.4 of #faq for further information onhow to contact customer service.

[digital fern]

please send me a link to the actual email where I need to contact

[spiral hawk]

Hi

[rocky fossil]

There is a glitch in the game, normally the motorcycle is faster then a UAZ, now I got eliminated of a motorcycle, that isn't possible, pls fix this 😡😡

[ancient cedar]

You need to contact them via in-game.

[ancient cedar]

Please state your inquiry.

[spiral hawk]

I have a problem all my merit points are set to 0 and your decency is set to 100 and because I can't play please help me

[ancient cedar]

Please report the issues in #1080228573325033652 once the channel is available to use.

[ancient cedar]

You need to regain merit in order to be able to play multiplayer or ranked matches.

[frozen mesa]

Plas help me

Turksh speak

Pls speak turksh

Turkey

[cyan citrus]

Please only use English language here, @frozen mesa. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities if you would like to seek assistance in your native language.

[frozen mesa]

please help me my account. i forgot gmail i remember everything else pls help me @cyan citrus

[cyan citrus]

Do you have any other login method connected to your PUBG MOBILE account, @frozen mesa?

[frozen mesa]

account name TURKUM44MALATY

[cyan citrus]

Please answer me accordingly, @frozen mesa.

[frozen mesa]

i forgot gmail i know everything

Yes e-gmail nomber logginb

[cyan citrus]

Are you not able to log into the account using the other login methods (with linked e-mail or phone number), @frozen mesa?

[frozen mesa]

I don't get login with gmail and number but I forgot my gmail so I want your help

Noo

I just entered from the place asking for gmail and phone number

Plas help my accounnt money i deposited

can you tell me my gmail address

Can't you see gmail by looking at the name of the account?

[cyan citrus]

Please refer to this article for further instructions on how you can recover your Google account: https://support.google.com/accounts/answer/7682439. If you cannot access your PUBG MOBILE account using this login method, you may try to use a different login method connected to the same PUBG MOBILE account.

[azure glen]

Hello

[cyan citrus]

Hello! How may we help you, @azure glen?

[frozen mesa]

Thanks

[cyan citrus]

You're welcome!

[frozen mesa]

I forgot my gmail when entering pubg mobile, it wasn't stolen

please find my account
😭😭😭😭 @cyan citrus

[cyan citrus]

Please try to follow the instructions provided in this support article, @frozen mesa. We unfortunately cannot help you with account related issues through the community other than to redirect you to the appropriate customer service.

[tardy smelt]

zd

Hello

[cyan citrus]

Hello! How may we help you, @tardy smelt?

[frozen mesa]

Phone nomber. Pubg mobile. Turksh speak to customer service

İs there

@cyan citrus

[tardy smelt]

Hello, my ak was hacked and brought google pay and mail, I set google play to unbind and I can’t deliver mail and there is no service button

[cyan citrus]

Further instructions on how you can contact the customer service are provided in #faq sub points 2.8 and 5.4.

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

[azure glen]

Hello, I am the soldier 5500272326. I was randomly adopted, and I did not violate the laws of the PUBG Mobile game (cheating). I hope to solve the problem as soon as possible. Thank you.

[cyan citrus]

Please only use English language here, @summer carbon. You may refer to #735483472432594994 sub point 3.1 for a list of regional communities if you would like to seek assistance in your native language.

[cyan citrus]

Please refer to #faq sub point 2.12 for more information regarding account suspensions.

[azure glen]

@cyan citrus

😭😭😭😭😭

[summer carbon]

Good afternoon. I am: 51469401917. I want to apply for unlinking the number and almost my account was hacked.

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised accounts, @summer carbon.

[azure glen]

@cyan citrus

Hi

Hello

[cyan citrus]

Yes, @azure glen?

[azure glen]

Hello, I was randomly adopted, and I did not violate the laws of the PUBG Mobile game (cheating). I hope to solve the problem as soon as possible. Thank you.
@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure glen.

[tired fractal]

is there any news when 2.5 releases

[cyan citrus]

It will be released in this month, @tired fractal. Please keep an eye on #news for more information.

[tired fractal]

okay

[zenith vector]

I tried again still not getting the verification code

Can u send the msg again it get vanished

[storm flume]

Please contact the customer service for further assistance, @zenith vector. Refer to subpoint 5.4 in #faq for further information.

[zenith vector]

No clue what to do 🙂

[cyan citrus]

Refer to this response, @zenith vector.

[zenith vector]

I can't fing the contact button in discord any wherw

[cyan citrus]

You will need to contact the customer service through inside the game, @zenith vector. We only provide community support in this server.

[zenith vector]

Thats the problem i left game about 2 years ago
I forgot password
Now when i try to recover it
I dont receive the verification code

[cyan citrus]

As mentioned previously, please contact the customer service in-game for further assistance, @zenith vector.

What is the device you are using and for how long you have been facing this issue, @night cloak?

[night cloak]

You may have enabled the reverse gyro idk

[cyan citrus]

For how long have you been facing this issue, @night cloak?

[plain hearth]

Добрий день,чому не можу грати в будь яких режимах якщо репутації 77

[storm flume]

Please do not use languages other than English, @plain hearth. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain hearth]

good evening , why can't I play in any modes if the reputation is 77

[storm flume]

Please do not use languages other than English, @signal frost. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[signal frost]

السلامه عليكم

5319434782

[cyan citrus]

Please try to disable the gyroscope reverse option and see if it would make any difference.

[cyan citrus]

Hello! How may we help you?

[plain hearth]

[storm flume]

Please do not use languages other than English, @signal frost. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[signal frost]

5319434782

[cyan citrus]

Are you referring to your merit?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @signal frost. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @timid heron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[signal frost]

My account has been verified and I have not committed any kind of fraud ID 5319434782

Please do not use languages other than English, @timid heron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @signal frost.

[signal frost]

I don't lie

I don't understand

My account has been verified and I have not committed any kind of fraud ID 5319434782

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal frost.

[polar path]

my pubgm acc has been hacked

[native anvil]

Please reach out to the customer service in-game so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[polar path]

Already did no help at all

[native anvil]

Please be aware that the security of your account is your responsibility alone. We cannot help you with issues related to your account through the community. Please follow the steps provided by the customer service representative. You may refer to #faq sub point 2.8 for further instructions in this regard.

[keen sparrow]

Hi my account was stolen

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[magic rain]

Is there any midasbuy support? 👀

[native anvil]

For further assistance with MidasBuy, you may send an e-mail to their customer service at [e-mail].

[magic rain]

thanks and why your profile theme are so white like omg 😶‍🌫️

[native anvil]

You are welcome!

[magic rain]

I had this problem that I can’t refresh any of this. If u or someone else know, @me!

[cyan citrus]

For further assistance with MidasBuy, please send them an e-mail at [e-mail], @magic rain.

[keen sparrow]

hello, my account was stolen, the hacker entered the account and added his phone number, when entering via email, he asks for a code from the number, what to do, I'm from Ukraine and the beta account recovery does not work, maybe I will contact the police?

[storm flume]

Please contact the customer service for further assistance, @keen sparrow. Refer to subpoint 5.4 in #faq for further information.

[keen sparrow]

hello, my account was stolen, the hacker entered the account and added his phone number, when entering via email, he asks for a code from the number, what to do, I'm from Ukraine and the beta account recovery does not work, maybe I will contact the police

sorry, I don’t sppmlyu just in the tab it itself went away I didn’t have time to read the answer

[cyan citrus]

Refer to this response, @keen sparrow.

[keen sparrow]

Thx

[stiff torrent]

Please unblock my account My account has just been blocked without committing any kind of fraud and has not violated the rules of the game.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @stiff torrent.

[quaint pike]

Hi

[alpine flower]

Stop hi'ing here
Please move on to #chat for hi's

[quaint pike]

pubg help and support need

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quaint pike. Remember to read through #faq before asking questions in the support channels.

[dim fulcrum]

السلام عليكم

[storm flume]

Please do not use languages other than English, @dim fulcrum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint(s) 2.12 in #faq for further information, @dim fulcrum.

[dim fulcrum]

5790569827

[storm flume]

Please do not use languages other than English, @dim fulcrum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim fulcrum.

[slender prism]

hi

[cyan citrus]

Hello! How may we help you, @slender prism, @glad sparrow and @night cloak?

[slender prism]

i need help please with my Pubg Account

[lusty tendon]

Hi my account is stolen
If there is any turkish moderators it would be better

[storm flume]

Please contact the customer service for further assistance, @lusty tendon. Refer to subpoint 5.4 in #faq for further information.

[lusty tendon]

I tried but didnt help

Any moderators?

[green agate]

We are not able to help with account issues.

[lusty tendon]

Ah okay sorry
So the only way is contacting the customer service or e-mailing them right?

[green agate]

Correct.

[smoky onyx]

Is PUBGM removed help and support option from game ? I can’t find it anywhere.

[dry pawn]

Usa region do not have club?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[sacred ridge]

Hello Dear

i got this on my two ID

can you tal me why >

[quaint pike]

id

number

[little stone]

How do I see top 500 ranking in pubg based on wins

[feral forge]

You can only see the top 100 rankings on the leaderboard.

[empty oracle]

I’m being ignored, my question is how can I see the date where I first played PUBG

[eager cradle]

Hi

[limber sequoia]

hello

i want ask my issue about PUBG Mobile, im playing pubg mobile on iPad 10th generation 2022, and i got sometimes stuttering/drop fps. but on my 11 pro max i dont get any problem. any help? im using iPad 10th 2022 with iOS Beta 16.4

im update to ipad os beta because i think its will fix it, but its not. its my first time using ipad and i got this problem. i was repair the client many times also

[uneven tide]

Hello, how are you
I would like to report a bug in the latest metro royale chapter's map 5 , people somehow have found a way to get out of the radiation zone just like in map 3

Here's a video proof my friend sent me this so pls take action because it ruins the fun all players who don't know how to play will just glitch out and camp there.

[green agate]

@empty oracle Not sure what you mean by ignored, a method was given here.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @eager cradle. Remember to read through #faq before asking questions in the support channels.

[green agate]

Please contact the in-game customer service center for bug reports during this time.

@limber sequoia

[solemn tendon]

Ho

[rough topaz]

hy

sir i want to unlink my account from midasnuy

and link it into another account

hy
sir i want to unlink my account from midasnuy
and link it into another account

[topaz otter]

Anyone who can answer me?

<@&481161015728406538>

[green agate]

Please contact midasbuy's support, we are not able to help with this.

[green agate]

You have to say a question in order to receive an answer.

[green agate]

How can we help you Sheraz?

[topaz otter]

I have to recover an account, they told me that they are recovering it, the process will take 7 days

today is the 8th day

I have not received any response

I wrote to them today if they solved the problem with the recovered account

[green agate]

You would need to contact them again, we don't help with account issues through the community.

[topaz otter]

the conversation is open

I wrote them all in this conversation

I waited 5 days, then they told me to wait 7 days, today is the 8th day

what is happening?

[green agate]

We are not sure as we are only volunteers.

[topaz otter]

If I start another conversation it will tell me the same to wait 7 days

And whoever hacked my account will unlink me in 15 days...

The operator's name is jason and zyla

[green agate]

We do not have any customer service representatives in this Discord, this is why we recommend redirecting to the in-game customer service center.

[tall parcel]

Why i can't use this voucher in this lucky spin? 😭

[night cloak]

@jaunty forum here

[night cloak]

You don't have enough UC

[night cloak]

Also you can't use it on ultimate set spins

Merhaba yardıma ihtiyacım var hesabıma bir kaç bağ eklendi benden habersiz burda yardımcı olma şansınız varımdır

[static sleet]

The voucher code can be used after you have spent a minimum of 500 UC on Lucky Spin.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stiff torrent]

Please unblock my account My account has just been blocked without committing any kind of fraud and has not violated the rules of the game.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @stiff torrent.

[sonic raft]

р

[native anvil]

Hello, how may we help you, @sonic raft?

[sonic raft]

the account has a different phone number of the authentication

[native anvil]

Do you mean that your account has been compromised?

[orchid scroll]

I have 79 merit now because my friend accidentally reported me when I killed both of us in a car explosion. Now im trying to regain merit but cant match at all in solo. what should i do?

[native anvil]

There is a daily limit to the amount of merit that can be earned. Once this limit is reached, it is not possible to earn any additional merit for the remainder of the day. Additionally, repeated violations will result in slower merit recovery.

[hexed plover]

Hello sir

I’m not able to open my PUBG account 🧐

It keeps saying request time out even tho my internet is perfectly fine

[native anvil]

Have you tried with a different internet connection, @hexed plover?

[hexed plover]

Yes

[hexed plover]

Changed old and new connection

It’s takes me back to login

[native anvil]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[summer carbon]

Good day, I'm 51469401917 NissanSkyLaiN, I would like to know when I first created my pubg account through Google

[native anvil]

To find the linked date of your PUBG MOBILE account, you can check the settings of your first linked social media account. Another option is to check the date you first downloaded PUBG MOBILE on your app market, such as the Google Play Store or the App Store. This should provide the information you need.

[topaz otter]

what about pubg mobile doesn't answer me

why?

[native anvil]

Please add more details about the issue you are facing, @topaz otter.

[hexed plover]

I offed wifi, repaired pubg and it’s fine now 😊🥰

[native anvil]

Glad to hear that!

[night cloak]

Hello

[rain beacon]

Hello . I have 78 merits bcs of unknowingly put flame to my teammate while trying to throw inside the room to enemy. How to get merit back . Trying for 2 days

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance, @rain beacon. Repeat violations will result in merit recovering more slowly.

[rain beacon]

First time going down below 80 .

[night cloak]

Hi my account got hacked

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[rain beacon]

Played 3 solo matches after that and zero increase in merit

[cyan citrus]

Please refer to my previous response, @rain beacon. We unfortunately will not be able to help you with this any further through the community.

[night cloak]

@cyan citrus where can i get help?

To retrieve my account

He change my Twitter and i can login to my email too

But i still have my email

[cyan citrus]

Please refer to this response, @night cloak.

[minor mirage]

Please fix this problem

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @minor mirage.

Please refer to subpoint(s) 2.12 in #faq for further information, @zealous scaffold.

[minor mirage]

I am unable to enter in the game

[cyan citrus]

Refer to this response, @minor mirage.

[night cloak]

I cant log in into my account

My account got hacked

[cyan citrus]

You have been answered before, @night cloak. Please avoid repeatedly asking about the same matter.

[woeful loom]

Урали аккаунт что делать немогу на него зайти

[storm flume]

Please do not use languages other than English, @woeful loom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[woeful loom]

How to do this to whom to write help

[native anvil]

You can find instructions on how to contact customer service in #faq sub point 5.4.

[restive harbor]

ASEKA

Hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @restive harbor.

[restive harbor]

What

[woeful loom]

It says that everything is through the game, but no one answers there, and there are no normal functions for communication, scammers have been using my account for 5 days and I can’t do anything

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[woeful loom]

Can you tell me the postal address where I can write a letter

It's impossible to contact support in the game.

[native anvil]

To get help from customer service regarding account-related issues, please use the "Customer Service" option in the game's account settings or the "Help" option on the login page. These are the only official channels to contact customer service.

[native anvil]

If you do not have access to your account, you can still contact customer service through the following method: From the login menu, select "Help" located in the top-right corner.

[sonic raft]

help me plz

[native anvil]

Is your account compromised?

[sonic raft]

my account was hacked and put a different phone number

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[sonic raft]

I don't even have access to my account

[native anvil]

If you do not have access to your account, you can still contact customer service through the following method: From the login menu, select "Help" located in the top-right corner.

[sonic raft]

I have already contacted support there is an item to show a screenshot of the last notification with the code, although they do not even come to me

I didn't even set up authentication and the person who logged into my account and put his phone number

[native anvil]

The customer service receives an enormous number of requests every day, which takes time to review. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they process your request.

[sonic raft]

is there any way to remove the phone number from my account?

[native anvil]

As previously mentioned, only the in-game customer service can assist you with compromised accounts. We are not affiliated with customer service and cannot provide any assistance with this issue through the community.

[sonic raft]

Thank you I understand

[native anvil]

You are welcome!

[modern escarp]

Hello, my YouTube channel is copyrighted by Tencent Games, but if it is not, I have a review request

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @modern escarp. We may otherwise have to mute you.

[frigid coyote]

Welcome
I have a problem I lost my email when the phone was factory reset and I can no longer enter the game...
But I remember the email password
Can I recover my account

ID: 彡BiKaツ๛
ID: 51874921407

[native anvil]

Your question has already been answered in this response, kindly review it again and refrain from asking the same question repeatedly, @frigid coyote.

[neon shore]

Hello. I made a mistake on YouTube a few days ago and posted a video about hacking PUBG by mistake and received a copyright warning from Tencent, but today 20 of my videos have been wrongly struck by Tencent and my channel has been closed, please help. I swear I didn't break the rules

[summer carbon]

Hello, I'm 51469401917 how can I find out the date of binding a Google account

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @neon shore. We may otherwise have to mute you.

Please do not use languages other than English, @sharp pecan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp pecan]

I want register in championship talent Arabic

[neon shore]

I am a content creator, my YouTube channel was closed by mistake, I had only one problem, but Tencent has striked 18 of my videos, please help me, because it was a mistake, I had no problem with my videos.

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @neon shore. We may otherwise have to mute you.

[rain beacon]

Whats happening . I dont even played another game . After 78 i can only play solo games . So how the hell i wpuld harm teammate 😂 . Now become 60 🗿

A bug . Merit after change showing 100 also 🥲

Can anyone check my account to verify ?

Also the the one before ,it was happened unknowingly . Team should verify incidents before reducing merits

[storm flume]

Please contact the customer service for further assistance, @rain beacon. Refer to subpoint 5.4 in #faq for further information.

[rain beacon]

Ok

[oak vault]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oak vault. Remember to read through #faq before asking questions in the support channels.

[oak vault]

Blez

[storm flume]

Please do not use languages other than English, @oak vault. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp pecan]

how can I am registering in championship talent Arabic

[rain beacon]

It just questions and answers . How i will get help @oak vault @storm flume <@&639889499718942720> <@&481161015728406538>

[oak vault]

هلا

[rain beacon]

Seems i should quit playing or want to create new account 🗿

[lofty thistle]

Здравствуйте, у меня украли аккаунт, вы сможете мне помочь?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak vault.

[storm flume]

Please do not use languages other than English, @lofty thistle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spice summit]

Hello. I fell for a Stiller, and he stole all the data from my accounts, including the pubg account, I can name all the services that were linked to my account, any data necessary for recovery, I ask you to meet and help, this account is extremely important to me.

Is it even possible to restore an account with your help? This is incredibly important to me

[native anvil]

We cannot help you with account related issues through the community, @spice summit. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[spice summit]

Thx

[native anvil]

You are welcome!

[native anvil]

Your merit will be deducted once it is verified that you committed a violation, such as harming your teammates, regardless of who initiated the conflict. Unfortunately, we cannot assist you with in-game violations. You may try to contact the in-game customer service for further assistance.

[modest grotto]

I was With a teamate trying to get a sniper in a tower and i was in the tower with him and i tried to throw a Molotov to get the sniper but my teammate ran into it and got knocked said he was lagging, i lost 12 merit i never have intentionally harmed teammates i would like my merit back.

[night cloak]

Play games you can get merit back each match gives you 1 merit back and daily you can get 7 merit maximum

[upbeat jay]

Hello