questions

[green agate]

We are not customer support representatives.

[storm flume]

Please contact the customer service for further assistance, @forest lagoon. Refer to subpoint 5.4 in #faq for further information.

[summer moat]

Unable to enter the match normally

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @summer moat. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[outer solar]

مرحبا شركه ببجي موبايل تم حظر حسابي 10 سنوات من غير اي سبب

[storm flume]

Please do not use languages other than English, @outer solar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[outer solar]

مرحبا شركه ببجي موبايل تم حظر حسابي 10 سنوات من غير اي سبب

[storm flume]

Please do not use languages other than English, @outer solar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rotund tartan]

Excuse

I am having issues with my game

My game is getting stuck on the loading screen

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer solar.

[heavy fulcrum]

Were you able to go there?

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @rotund tartan.

[proven adder]

u get the survivor role by giving away 1 year nitro or 10000 uc? correct?🤔

sorry me no english god

[native anvil]

Please refer to the roles section in #735483472432594994 for further information.

[proven adder]

I am asking how to get that role because I see it says 10000 uc and no other words except than that so I thought you have to pay 10000 uc if you want that role?

me english😟 😕

russian🙁

[native anvil]

If you reach level 100 on the server, you will be eligible for either a one-year Nitro subscription or 10,000 UC. To check your current level, execute the !rank command in #481204134859505684.

[rose hemlock]

hello, I bought a ticket from the card by mistake. He took money from the card, but the tip did not come and he took 349 TL, but it does not appear in the records, can someone help me? Please

I can provide proof

[native anvil]

Are you indicating that you made a purchase of UC through in-game or Midasbuy, but did not receive the UC in your account?

[rose hemlock]

yes, I was taking the excess amount by mistake, I canceled it, but the card was withdrawn from the money and the three did not come, the transaction seems to have been canceled in the play store

[rigid root]

hi, how can i link phone number/email when i m logged in with facebook. when i m trying to put some email/phone that i m using it, it say "password incorrect".

[rose hemlock]

my english is bad i am writing from google i am sorry

[native anvil]

Please contact the customer service of both Google and in-game support for assistance with this matter.

[rose hemlock]

I can't get in touch with Google because the transaction seems to have been cancelled.

[native anvil]

You should enter the password twice identically, and to create a strong password, you can use a combination of numbers, lowercase and uppercase letters, and avoid including spaces or special characters.

[native anvil]

Unfortunately, we are unable to assist with this issue through the community as we are not affiliated with in-game customer service. Additionally, this issue appears to be related to Google rather than the game, so it is recommended that you contact Google's customer service for assistance.

[storm flume]

Please do not use languages other than English, @storm ingot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rose hemlock]

thank you i contacted 𝘒𝘳𝘢𝘧𝘵𝘰𝘯 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 now

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[rose hemlock]

pugb mobile is a game that i like but these are scams if you are authorized can you please take care of it

it has nothing to do with google it is related to pugb mobile

[native anvil]

The user has already been suspended from the server. Thank you. Please block the user. Remember that you should never share your login information with anyone.

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please do not use languages other than English, @storm ingot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rose hemlock]

Thank you, now my user does not want my information, if he wants, I will block

pugb mobile defrauded me, I will officially report it to the necessary places

[native anvil]

Please refer to this response, @rose hemlock.

[rose hemlock]

Okey

[native anvil]

You can do it through your Account settings of the game, @storm ingot. Players who have linked their PUBG MOBILE account to 2 social network accounts can unlink one of them. Please refer to this support article for more information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/344-how-to-quickly-unlink-social-media-accounts/.

[ebon geyser]

Hello, I'm having 90fps spiking down with iPhone 13 Pro Max, I got told some iOS devices had issues with recording/guided access method and found a temporary fix ?

[late acorn]

Why is my gyro moving on its own lol?

It’s going downward by itself

[ancient cedar]

Does it happen everytime?

[late acorn]

Not everytime but quite often

I need to restart each time to make it normal again

It’s not a big deal if it’s in TDM but it frequently happens in classic matches while I always have to restart

[ancient cedar]

Please report that in #996546243859853424 in compliance with channel's description.

[woeful leaf]

Hello, I had an account that I used before with the id code 5133278087. I was logging in by receiving a verification code with the e-mail address of this account. Then I started not receiving mail and I could not log in. Then I chose the option to login with apple because this mail is icloud mail. After I chose it, he gave me an account from scratch and I couldn't log into my old account. I tried many things but it didn't work. I deleted the account I just opened with the iCloud account, I tried to enter it with the e-mail address again and it didn't work (I waited 1 week for the account to be deleted.). I received the mail sent to me for verification to important people, I also checked my spam box and emptied the storage of my mail address, although I cannot receive mail verification. Waiting for your support...

[sand flame]

Hi

I am playing Bgmi then why tencent is giving fake copyright takedown notice

[fathom burrow]

for some reason on gameloop pubg only works with classic mode, all other modes will say matching for like 10 minutes before i decide to leave, i spent an hour trying to get into multiple arena games. any fixes?

[junior birch]

Please refer to this response by Dyno, @sand flame.

[junior birch]

Emulators have relatively less player base compared to mobile platform, so a higher matchmaking time can be expected. Please try to switch to a different game mode or try to use a mobile device.

[sand flame]

Hi

[storm flume]

Please do not use languages other than English, @torn drum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sand flame]

I am playing bgmi then why tencent is giving fake copyright takedown notice to BGMI videos

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @sand flame. We may otherwise have to mute you.

[swift remnant]

I have my experience squad we want to play scrims t3 t2 t1 in Europe sever can anyone please guide me

@sand flame @storm flume @junior birch

[slow ruin]

How do I getting two pieces from same emoji?

[storm flume]

Please do not use languages other than English, @main compass. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[main compass]

Ok

[feral forge]

You may find community-organized PUBG MOBILE custom matches and tournaments in #matches and #tournaments.

[feral forge]

You might get duplicated emotes from opening crates.

[night cloak]

Hello i need help

I renewed my prime plus payment. But I didn't get the bonuses.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[storm locust]

Bro hello

The Ultimate arena doesn't exist in room anymore

Is this a bug

?

can u inform ur devs

[candid mauve]

dear developers lost my account can not restore no how

[heady olive]

CAN ANY ONE FROM TALK WITH ME. IS NECESSARY.......?

CAN ANYONE FROM SUPPORT TALK WITH ME IS NECESSARY?

[proven pewter]

Wtf is this 😐

[tidal sky]

I can answer you with 90 fps devices I owned:
ASUS ROG 2,3,5 and 6
Black shark 5 pro

And these are the phones that NOT support 90 fps till now 😤👎:
Lenovo legion y90
Redmi K50G
Red Magic 8 pro

Hope this helps you

Unfortunately not, I have 4 high end devices and I was submitted to them and sending to them in all available channels for a year and nothing happened 👎👎

[sonic prairie]

Yes ı think u are right

[low bluff]

Hello dear support, I haven't logged into the game for a long time due to the fact that my phone was broken, I came in today and saw that I was banned, I didn't make any such changes or changes to the game, I didn't even give anyone access to my account, please contact me soon, thank you for attention.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low bluff.

[heady olive]

my account I lose it from month and I need to take it back again cam support talk with me

[slow ruin]

Can I sell Duplicate enotes?

[dry holly]

Hi any idea if pubg would support 90 fps on redmagic 8 pro?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @dry holly.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[dry holly]

Hala Hammad, do you think ROG 6 D better than redmagic 8 pro in pubg?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @proven pewter.

[tidal sky]

I have ROG phone 6 snapdragon edition not D MediaTeck dimensity version

I can't determine which one is better because ROG 6 has 90 fps and Red Magic 8 pro doesn't support it yet

The only thing I can tell is the shoulder triggers is better in ROG phone and doesn't affect from sweating

The Red Magic screen size is better especially from the edges unlike ROG 6 which is very rounded

The ROG phone 6 hold is not good while gaming with AeroActive fan cooler comparing with Red Magic 8 pro

The game center access is better in Red Magic and we'll organized unlike ROG 6

The sounds from the speaker is better in ROG 6 and haptic feedback is better comparing to Red Magic 8 pro and the positioning of speaker in front which gave you more immersive experience and not covered by your hands

But in performance and long gaming I can't because greedy PUBG mobile doesn't support Red magic 8 pro yet 😤

Hope this helps

[dry holly]

Wow, nice help from you, i don't feel well toward ROG i do not like how it looks, i would rather buy regmagic 8 pro and wait greedy pubg to support 90 fps in 8 pro 😂

[nova pivot]

Hi

[ancient cedar]

Is your account hacked?

[ancient cedar]

Hello, do you require any assistance related to PUBG MOBILE ?

[onyx iron]

Hey, I denounce injustice, I did not use any materials against the game, and I denounce the bot that used to denounce a lot of people, and my account did not come back.
id 51005895279

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx iron.

[night cloak]

Hello

[crystal remnant]

Hi guys , Someone hacked and stole my account, I want to recover it, 5176251064, that was my uid, it had the name. from Alexitaaa, I had just changed it, and it's in the 300 clan, it was connected to my fb account,it was also connected to my number I hope you help me recover it, because I've been there for 4 years with that account and it had never been stolen from me

[junior birch]

Please contact the customer service for further assistance, @crystal remnant. Refer to sub-point 5.4 in #faq for further information.

[junior birch]

How may I be of assistance?

[crystal remnant]

Where can i contact customer service?

[night cloak]

Can pubg them slef explain to me how i get 3 day ban on 15-02-2023 while i play normal pubg downloade from aplle store how i get 3 days then icheck the ban i saw my account got another 1 week ban while 3 days ban not finish how please unlock my account bcuz this is a mistake from pubg anticheat servers i have spend more than 5 thousend dollars in my account and everthing uc i buy via apple store to engoiy the game no way i get this ban pls help i never saw this happen to any one this u got ban 3 day on 15-02-2023 at 7:12 then at 15-02-2023 1 week while the account is already banned no way I live in the Netherlands and I can file a report on Apple and PUBG because this is unfair. There is no game in the world that does this thing with its customers.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[crystal remnant]

I already did it sir, it's been two days and they don't give me answers, what else can I do?

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[crystal remnant]

Thank u 🙏🏽

[junior birch]

You are welcome!

[fathom surge]

Hello, my account has been banned and I want to remove the link from Gmail

[wary elk]

I changed the server by wrong from Middle East to Europe and I want to return it to middle east

[junior birch]

You will unfortunately have to wait for the cool-down period to be over to change your server again, @wary elk.

[wary elk]

I want to return it because my rank

And I want to be diamond

[junior birch]

We unfortunately cannot help you with this. You have to wait for the cool-down to be over to change your server again.

[wary elk]

Thank you

[cyan citrus]

It is not possible to remove a linked login method without access to your PUBG MOBILE account.

[storm flume]

Please do not use languages other than English, @bold gorge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @snow oriole. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tepid vapor]

#matches message
@cyan citrus

[cyan citrus]

The user has been informed. Please use the #discord channel in the future for matters related to this Discord server.

Please do not self-promote, @shrewd pivot.

[toxic isle]

stop freezing man wtf am i doing this is the 5th time i got freezed

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @toxic isle.

[dapper frigate]

Hello everyone, tell me where write if my account was hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @dapper frigate.

[dim mural]

i'm filing this claim to request unban for my account, as of yesterday in the middle of a game i received a 10 year ban notification without any clear reasons, i haven't violated any game rules or users agreements, no hacks, plugins whatsoever were activated, i need proof for the ban reason and kindly requesting urgent support to unban my account as soon as possible, I hope that my account will be restored and the glitch ban problem to resolve.

51778127090

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim mural.

[brittle sand]

Someone can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle sand. Remember to read through #faq before asking questions in the support channels.

[brittle sand]

My son was in cheer park one he get banded he was like 4 years old..and we using apple devices..we don’t use hacks,can you unbanned this account please,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle sand.

[sage radish]

It started not working again .

I wanna throw my phone through the window.

A mod told me to use 1.1.1.1 and it worked and now it's not working again

It stopped working

💀

And it keeps crashing the same way

[fathom surge]

If I delete my pubg account, it will be unlinked؟

[fleet rapids]

Hello, PUBG Mobile. I have a problem with my account and no one can help me

I spoke with support a lot. Every time they give me a different solution

[humble eagle]

If you can convert the language, some people will be able to help you out there!

[ocean coral]

Join #735483472432594994

[fleet rapids]

It says login failed, please try again

Support is not helping me, I have all the info on my account. Every time they ask for something. Then close the conversation

[storm flume]

Please contact the customer service for further assistance, @fleet rapids. Refer to subpoint 5.4 in #faq for further information.

[fleet rapids]

Nobody helps me. Many answers to no avail

I have 15 days to contact support. I tried every way. Nobody helped me

Is there anyone help me

[hollow quest]

good afternoon, my ld 5307791342, the fact is that my account was hacked, I haven’t logged into it for a long time, and now someone else’s phone number and Vk are attached there, only my email binding remains.​ help me please.

[storm flume]

Please contact the customer service for further assistance, @hollow quest. Refer to subpoint 5.4 in #faq for further information.

[fathom burrow]

alright thanks, issue seems to fix once i recruite

[cyan citrus]

Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[hidden cypress]

I know I’m supposed to report hackers I see on social media in #cheating-news but isn’t there a faster way?
I’m watching a live on tiktok and this dude is hacking

[cyan citrus]

Feel free to check this option when making reports for live streams, @hidden cypress:

[hidden cypress]

I did that but is someone really gonna watch it?

[cyan citrus]

Yes, the community manager will review your post in due time, @hidden cypress. Thank you for reporting.

[north crypt]

Any one here available ?

[fathom surge]

If I delete my pubg account, it will be unlinked؟

[green agate]

Yes, because the associated account will be deleted.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @north crypt. Remember to read through #faq before asking questions in the support channels.

[uneven locust]

😒 anyone can tell this to dovloper

[green agate]

#996458713126797405

[uneven locust]

Ok send pls

[north crypt]

What ?

Lol

[fathom surge]

How can I delete my banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom surge.

[next trail]

how to request account verification

[storm flume]

Please contact the customer service for further assistance, @next trail. Refer to subpoint 5.4 in #faq for further information.

[next trail]

how to write to support

[rugged flax]

Guys Ban ?

[next trail]

Where can I find the account recovery form?

[brave holly]

@lime junipermy account got 10 year ban without any reason
i was playing and my account banned why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave holly.

[next trail]

Where can I find the account recovery form?

account recovery form

[storm flume]

Please contact the customer service for further assistance, @next trail. Refer to subpoint 5.4 in #faq for further information.

[next trail]

how to contact a moderator

moderator

Help me

[onyx plover]

anyone has a Region setting how much day's be cool down to changed again? 60 days? or @green agate

[green agate]

60 - 90 days.

[onyx plover]

why with me it's 142 days xD

[green agate]

It could be either an issue, or the system was altered.

[lament ember]

Why am i getting 200 to 280 ms ping while i have good wifi?

[onyx plover]

I think either issue , cuz I have a problem with reporting list too

[onyx plover]

same bro , my ping in game it's to high my download and upload 500MB/s but my ping up to high

maybe DDos on server

[lament ember]

Its so annoying that i have to use mobile data

[lament ember]

It could be or server issue

[onyx plover]

server issue

[onyx plover]

in lobby was always 13-21

[lament ember]

Same bro

In training or others is too high

[onyx plover]

Then it's maybe Ddos on server

[lament ember]

But when i use mobile data it goes below 25 ms in match

[onyx plover]

Where do you live ?

[lament ember]

Romania but i accidentally set my region to usa

[onyx plover]

it's not happens to region , it's about EU server

[lament ember]

Oh okay

[cyan citrus]

The cool-down period will increase according to the number of times you apply the change. First change: 60 days. Second change: 120 days. Third change and onwards: 180 days.

[mental oak]

I keep getting answer that those teamers on the Bonus challenge has not committed any violations so I will be recording every game

[native anvil]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[calm sluice]

please help i got an unfair ban and it still won't open enough

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm sluice.

[night cloak]

My friends account got hacked

Can anyone help?

[native anvil]

We cannot help you with account related issues through the community, @night cloak. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Thank you🫶🏻

[native anvil]

You are welcome!

[soft jackal]

My account got hacked can anyone help me here

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[soft jackal]

I tried in game but it said incorrect info when I have all proof of my acc

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[mental oak]

How about the 30UC on every match I lost against those teamers?!

[storm flume]

Please contact the customer service for further assistance, @mental oak. Refer to subpoint 5.4 in #faq for further information.

[keen cape]

hey, my account server is middle east and it shows me that the ping should be 52 ms, but when i enter the match my ping become between 160 and 200

[native anvil]

In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings.

[keen cape]

my network is good enough to give me best experience but i'm as emulator player i think that there is a problem with the emulator it's self

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[keen cape]

okay thanks for your assistance

[native anvil]

You are welcome!

[ebon burrow]

Hello, I lost my login data for my account in the game, and I could not log in. Please help me access my account again. ID: 51440152496

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[magic pasture]

When the new rank season start ?

[native anvil]

The current season: Cycle 4 Season 10 should end after 2023/03/20 (UTC+0).

[tranquil seal]

I took a ten-year band in PUBG, and what is the solution, please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil seal.

[fading oriole]

when will the game update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @fading oriole. Once we do, we will publish further information in #news.

[fading oriole]

Don't understand what to do? On Vinagame they have been updating for 3 days already

If you keep doing this, you'll quit the game

[feral forge]

Only some emotes can do. If you click on the emote and see a Dismantle button located under the emote’s name, then you can.

[still bramble]

hi

[native anvil]

Hello, how may we help you, @still bramble?

[turbid hull]

Where is new gear front mode

@native anvil

[native anvil]

Please keep an eye on #news for future PUBG MOBILE-related announcements.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still bramble.

[craggy berry]

My account stolen

Help

[native anvil]

We cannot help you with compromised accounts through the community. Also, keep in mind that your account security is your own responsibility. Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[stuck river]

Hi

my account was hacked and it's been almost 1 year i can't get support

?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[stuck river]

Yasser

they don't help, is there no live support bro?

[native anvil]

The only recommended way to contact the customer service is through inside the game.

[stuck river]

either leave

[storm locust]

Where is de update

It's supposed to be release yesterday

[native anvil]

Please refer to this response, @next trail.

[ancient cedar]

The Gear Front mode update was slightly delayed. It is now available from February 17 at 6:00 ( UTC +0 ).

[meager heron]

Its been 4 years my account apllied banned🥺so sad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager heron.

[slow ruin]

thx

[slow ruin]

how i can create new world?

[abstract bough]

Hello, I have a link to my Twitter account, but my Twitter account could not be accessed. What is the solution to log into my account in PUBG?

Please help my account dear to me

If you want any information about the account with me

The account in the pubg mobile global

[cyan citrus]

If Twitter was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Twitter's customer service: https://help.twitter.com/, @abstract bough.

[celest shadow]

Please feel free to provide your feedback in #996458713126797405, @shadow shadow.

[mighty dawn]

I have a problem when I enter the game, a panel appears written on it (the error is unknown, please restart your device) because I tried all methods until I deleted the game, but the problem does not resolve

[abstract bough]

I have the account email and password, but when I put them in, it asks for a verification code, and I do not have the email to receive a verification code

[mighty dawn]

please reply !

[cyan citrus]

What is the device you are using, @mighty dawn?

[storm flume]

Please contact the customer service for further assistance, @abstract bough. Refer to subpoint 5.4 in #faq for further information.

[mighty dawn]

Galaxy 31 A

[abstract bough]

@cyan citrus Didn't help me what's the solution please

[cyan citrus]

Can you try to use the options available at the bottom of this notice?

[cyan citrus]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance.

[outer oak]

Help

I'm Turkish And My Pubg Mobile Account Has Been Stolen If There Is An Administrator Can Support!

Help Pubg mobile !!!

[storm flume]

Please contact the customer service for further assistance, @outer oak. Refer to subpoint 5.4 in #faq for further information.

[abstract bough]

Help meeeeee

[heady olive]

Help?

[ancient cedar]

Refer to this message, @abstract bough. Repeatedly inquiring about the same query won't change the answer.

[elder fog]

Haha

Same here

[abstract bough]

They didn't help me

What is this negligence?

[ancient cedar]

Moderators of this server can not help you in that case either since they're not affiliated with customer service.

Just in case if you haven't recieved a response from customer support yet, please wait for it since they receive a huge number of such cases each day.

[ancient cedar]

Please state your inquiry.

[elder fog]

When available theme mod map?

[heady olive]

My account has been stolen and I have old payment receipts. I hope support will restore it for me

[ancient cedar]

Gear Front mode is now available.

[elder fog]

Do you have any link rn

[elder fog]

Eah
But I want to godzilla and Kong mod

[ancient cedar]

Please use #996458713126797405 in that case.

[heady olive]

No, because the thief changed everything. I have all the proofs

[elder fog]

Only one % chance to recover

I also lost my ph and email I want recover im doing file claim but I didn't get

[heady olive]

Can anyone one help me🙁

[elder fog]

Make another account bro

[heady olive]

No because I paid a lot of money

[elder fog]

But this is also not possible
Pubg mobile not responding 😑

[ancient cedar]

Please contact customer service in this regard. For further information on how to contact customer service, please refer to sub-point 5.4 of #faq.

[elder fog]

Not responding 😒

[ancient cedar]

Eventually they will. Please be reminded that customer support are people too, since they receive huge number of such tickets each day, it takes time to go through and respond each one of them.

[elder fog]

They need to add some other member like me
They are busy

No response 😕 for esport player

[alpine flower]

I suggest you recover your email first, you can recover it as long as something was associated with it
And wait for ingame support to respond

[elder fog]

First I need to recover phone and their is my email but
I can't recover phone number

[alpine flower]

Please contact nearest company store which your number belonged to, there you can recover your mobile number if you give valid proofs (*this works in my country)
Then recover your email using the linked mobile number

[elder fog]

In nepal 🇳🇵
It's impossible

[alpine flower]

Then I don't know anything else
Please contact ingame support (only option for you)

[elder fog]

I have carding account and I want to know how many uc left to deduction

[alpine flower]

Please elaborate for mods to help you

[gray cliff]

how i win uc ?

[cyan citrus]

Please refer to pinned messages in #cheating-news and #matches for available opportunities to win UC, @gray cliff. You may also participate in #events.

[light ivy]

How is win uc

[cyan citrus]

Refer to my above response, @light ivy.

[turbid nexus]

hello, i have logged into vietnam server by mistake, how do i fix this?

[cyan citrus]

Please elaborate further and add more details about the issue you are facing, @turbid nexus.

[turbid nexus]

While playing from the computer, I switched from the global server to the Vietnam server and now it gives an error on the phone.

[cyan citrus]

Please share a screenshot of that error, @turbid nexus.

[turbid nexus]

Okay

[cyan citrus]

Please change your game language to English first, @turbid nexus.

[turbid nexus]

the global version cannot be accessed with this account please login with the vietnamese version

he is writing

how do i make it global again

[cyan citrus]

It is unfortunately not possible, @turbid nexus. Please do as mentioned in that notice or create a new account in global version of PUBG MOBILE to continue playing the game.

[turbid nexus]

Are you serious

Could something like this happen?

I have so much work

[cyan citrus]

We unfortunately cannot help you with this any further through the community, @turbid nexus. Feel free to contact the in-game customer service should you require further assistance with this.

[turbid nexus]

Are you authorized here?

Competent friend should help

[cyan citrus]

We are moderators of this Discord server. We are not affiliated with the customer service and therefore, we cannot help you with account related issues, @turbid nexus.

[jade cypress]

hello, about the scenic route event, should i do something else then upload my scene with hashtag, like registering or filling form somewhere? i dont get it from event description

[cyan citrus]

Share the captured content on Facebook, Instagram, TikTok, Twitter and/or YouTube with the hashtags #PUBGMSCENIC and #SWEEPSTAKES. You don't need to do anything else to do to submit your entry, @jade cypress. Additional terms apply that you can find at https://redd.it/112er3p.

[solar swallow]

why is it whenever they mix 2 modes together the game becomes unplayable and desync is all over the place

[north rover]

My account was hacked

help please

[vagrant trail]

😭

I need help from moderator not you

[static sleet]

Refer to this response one more time, @vagrant trail.

Please contact the in-game customer service for further assistance with compromised account issues, @north rover. Refer to #faq 5.4 for instructions on how to contact the customer service.

[north rover]

is it support or not?

[celest shadow]

No, it is not. Please refer to the announcement in #735483472432594994 for further information.

[vagrant trail]

Ok I won Iphone from Turkey event, how can i claim

[hollow marlin]

What's the meaning of 'tmp' tag? Can anybody explain?

[storm flume]

Please contact the customer service for further assistance, @hoary bramble. Refer to subpoint 5.4 in #faq for further information.

[fleet rapids]

Is this support for pubg mobile

[onyx cairn]

No, this is no support. They try to scam you. Please report this account directly to Discord and don't share any personal information with them.

[fleet rapids]

Ok

[proud smelt]

I want to unlink my email due to account hack

I want to unlink my email due to account hack #questions

[storm flume]

Please contact the customer service for further assistance, @proud smelt. Refer to subpoint 5.4 in #faq for further information.

[alpine flower]

Kindly report him in #discord

[fleet rapids]

Yes, I did

[midnight widget]

Everyone send me pubg mobile link

[ancient cedar]

Here's what you're looking for, @midnight widget.

[midnight widget]

Send me pubg mobile link

Not in playstor

[unreal fog]

Report hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @unreal fog. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please refer to subpoint(s) 1.1 & 1.2 in #faq for further information, @midnight widget.

[hard sand]

#List of countries banned by PUBG

[acoustic matrix]

Hi

How to disable my rp info ingame

[junior birch]

Hello, @acoustic matrix.

You can control your Royale Pass information through in-game settings and click on Privacy & Social, scroll down until you reach the Show Royale Pass Information category, there you can disable whatever you like.

[storm flume]

Please do not use languages other than English, @errant pendant. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[north rover]

Why i can see any message here.

[lament ember]

Hello?

I have issue about ms pings

[north rover]

@static sleet is here any problem here in this section because i can't see any message here.

[lament ember]

Same i cant see any messages here

[cyan citrus]

Could you please add more details about the issue you are facing?

[north rover]

@cyan citrus
Why all my old messages are invisible, i can't see any message here.

[lament ember]

Whenever i am playing classic match in pubg with wifi , i get about between 200 to 300ms but when i switch to Mobile Data i get 20-30 ms and plus my wifi is good

[raven lichen]

You could create a temporary role for people who need assistance and enable chat history until their queries are solved?

Just a suggestion

[lament ember]

This^^^^

[static sleet]

That will prevent Krafton Customer Support scammer from preying on unsuspecting victims to steal their game accounts, like he tried to steal yours. This measure will be implemented on all PUBG MOBILE-related servers to keep community members safe.

From now on, that pesky scammer will either have to get a real job or build himself a spear and start hunting for elk to eat.

[lime juniper]

We can unfortunately not verify whether they are legitimate users requiring assistance.

[coral pecan]

I got the theme music, but it's not in the music section. what to do?

[raven lichen]

That's a valid point too

[lament ember]

@static sleet wait i got contacted by this exact name but i did gave him my id except gmail

I didnt know it was scammer

Thanks for reminding me and i'll decline this doppelganga

Bcs i told him that i didnt linked my gmail and then he straight up blocked me

Lucky me i guess

Btw i put 2 step factor verification so

On both gmail and my pubgm acc

[static sleet]

Please secure your game account and contact the in-game customer service if you require assistance with account-related issues.

Please be informed that PUBG MOBILE customer service does not have representatives on Discord. You may refer to the notice in the #735483472432594994 for further information.

[cyan citrus]

Can you try to check your in-game mail? If it is not present there as well, please submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[rotund lichen]

when will the current season end ?

[cyan citrus]

After March 20 (UTC+0), @rotund lichen.

[swift remnant]

Hi we want to join a European scrims is anyone oleae guide me?

[cyan citrus]

You can look for community organized tournaments in #tournaments, @swift remnant.

[rotund lichen]

can you tell me the difference between cycle and season 🌚

[cyan citrus]

Each Cycle contains three seasons. A new cycle will begin after the current one ends. The sequence of seasons would continue to be as it is, @rotund lichen.

[rotund lichen]

okay thanks quendi

[cyan citrus]

You are welcome!

[molten pollen]

testing 1

[hot crest]

Can gold play with ace?

[cyan citrus]

Yes, @hot crest.

[hot crest]

?

[cyan citrus]

Yes, players with Gold and above rank can play with other players with the same or above rank, @hot crest.

[night cloak]

#questions

[sudden ravine]

hlo

#questions

[signal spear]

?

[outer oak]

Help @lime juniper @thorn apex @night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @outer oak. Remember to read through #faq before asking questions in the support channels.

[brazen zephyr]

Hey

I asked twice in community about copyright strike but it removed twice

[dusty crow]

I think players do need assistance but we just don't get attention. It's been some weeks now, how's the new department going along?

[runic osprey]

Nice

[slender prism]

hi i need help please\

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slender prism. Remember to read through #faq before asking questions in the support channels.

[brazen zephyr]

I said my problem twice but it be removed
so anyone can talk to me and help me or else ?

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @brazen zephyr. We may otherwise have to mute you.

[storm flume]

Please contact the customer service for further assistance, @runic pawn. Refer to subpoint 5.4 in #faq for further information.

[carmine marlin]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @carmine marlin. Remember to read through #faq before asking questions in the support channels.

[narrow arch]

Privet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @narrow arch. Remember to read through #faq before asking questions in the support channels.

[reef knot]

Hello, I'm AmircoGaming a Creator on Facebook and Youtube and Tiktok i
stream PUBG Mobile on tencent and i make videos and content, My facebook
account was disabled for one month and my page was taken down because i got
14 copyrights from Tencent on Facebook by mistake, i'm sure it's wrong i
never copy any content i create my own videos and livestreams, please
remove copyright against me and my page because i'm sure it's by mistake,
please help me to get back my main facebook account and my page please help
me ASAP thanks in advanced.
Report number that facebook sent my by Tencent
‏‏1171963696798594‏‏
Thanks in advanced and thanks for the Help!
AmircoGaming.

[junior birch]

Please refer to this message, @reef knot.

[celest verge]

Why did the club disappear after todays update?

[junior birch]

It may not be available for you because of your region. For further assistance with this, you can try to contact the customer service in-game.

[celest verge]

It was there am telling you it disappeared after the update today

[slender heath]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slender heath. Remember to read through #faq before asking questions in the support channels.

[balmy folio]

Hello sir

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @balmy folio. Remember to read through #faq before asking questions in the support channels.

[onyx rapids]

Hi

[gloomy viper]

@Error#2000

[narrow arch]

hi. my name is Rasulbek .I want to spend a little .the championship of .pubg . with whom I can .to discuss the terms of the organization.

[toxic isle]

is there noone to tell me why tf my account is getting freezed everyday? I ASKED about 5 TIMES NOONE replies . cringe

[paper mantle]

Hello?

I nees help

[vagrant trail]

😔

Listen

I had asked that i won Iphone from turkey event whom should i contact

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @paper mantle. Remember to read through #faq before asking questions in the support channels.

[light hornet]

how to gain merit

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @vagrant trail. We may otherwise have to mute you.

[native anvil]

Merit recovery is related to time spent playing the game and in-match performance. Please note that there is a daily limit.

[vagrant trail]

ok thx 😊🙏

[native anvil]

You are welcome!

[native anvil]

Please reach out to the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[light hornet]

i have 70 merit i cant play nun

[native anvil]

Try playing Solo matches.

[light hornet]

yasser help me plz

is this real support?

[native anvil]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[light hornet]

Uh oh

i told them my id

is that ok?

is it

?

[native anvil]

If it is only the ID, then there is no problem because it is public information. However, please block the user and do not provide them with any further information.

[light hornet]

ok

how long does it take to gain merit

It says points recoverable today : 0

I can’t get merit

?

Does that mean that

[native anvil]

You cannot recover any more merit points for today, @light hornet. You will be able to recover the merit points tomorrow.

[light hornet]

Ok

When does it reset

[native anvil]

Please refer to the last part of my response, @light hornet.

[light hornet]

ok

??

[onyx cairn]

Please use English. @robust swan

[narrow arch]

hi. my name is Rasulbek .I want to spend a little .the championship of .pubg . with whom I can .to discuss the terms of the organization.

[onyx cairn]

If you want to apply for a third party license, you can visit this website for further information, @narrow arch.
https://esports.pubgmobile.com/3rdparty/#/index.
Be sure you read the guidelines very carefully -> https://esports.pubgmobile.com/Documents/Esports Hub Guideline.pdf

[vague saddle]

?

[robust swan]

My account hacked

Help

[ancient cedar]

Please contact customer service in this regard, @robust swan. For further information on how to contact customer service, please refer to sub-point 5.4 of #faq.

[robust swan]

Help

My account hacked

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such regards here on Discord in any way.

[robust swan]

My account hacked. Please help me

[feral forge]

You have already been answered. Please refrain from repeating your question here or we may otherwise have you mute you.

[robust swan]

Help my account hacked

[storm flume]

Please contact the customer service for further assistance, @robust swan. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @split rivet. Refer to subpoint 5.4 in #faq for further information.

[robust swan]

Please speak to Russia

[storm flume]

Please do not use languages other than English, @robust swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[robust swan]

My account hacked

[native anvil]

We cannot help you with compromised accounts through the community. Additionally, please note that the security of your account is your own responsibility. Please contact customer service for assistance with this issue. For further information, please refer to subpoint 5.4 in #faq.

[dark moon]

Re

Support hasn’t been answering me for a month

What should I do next?!

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[dark moon]

?

Messages disappear

#pubg-mobile

[storm flume]

Please do not use languages other than English, @quiet plover. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @robust swan. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[late oar]

Hi

السلام عليكم

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @late oar. Remember to read through #faq before asking questions in the support channels.

[winter narwhal]

How to register for new highlights system in pubg

[severe parcel]

Update your pubg

[winter narwhal]

How to apply for new highlights system in pubg ?

[solar saddle]

hello, is the reporting award system's for in game cheaters or people that sell cheats online?

[junior birch]

Only PUBG MOBILE cheating content reported through https://bit.ly/3soBavK.

[solar saddle]

i appreciate the answer, but i see only tiktok, fb, insta on there, what if i found someone's selling cheats and accounts on "blackmarket" platforms?

[junior birch]

You can use the 'Other' option.

[junior birch]

Do you mean the Top Highlights feature?

[solar saddle]

amazing, thank you, i thought the website next to it was the only option.

[junior birch]

You are welcome!

[obsidian trench]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian trench. Remember to read through #faq before asking questions in the support channels.

[obsidian trench]

Dear pubgm support team.
My account was hacked .
The hacker unlike my Facebook, but I still have Gmail link available,
The problem when I check-in they demande code confirmation because the hacker put his phone number .
I have all my purchase uc screens shooted.
I have proof that's my account ( first name player , date i start playing pubg, some screens shoot and any details the support team want .
I hope you reconsider my request.
Best regards.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[obsidian trench]

I did but it doesn't work 😕

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[obsidian trench]

Thank you brother for your precious time 🙏

[native anvil]

You are welcome!

[coral lotus]

Does the POCO x3 pro SUPPORT 90 FPS

[cyan citrus]

Unfortunately, the Poco X3 and all its four related models including the Pro model are unable to run the game at 90 FPS. You may refer to the pinned messages of this channel for more information, @coral lotus.

#questions message
#questions message

[coral lotus]

why

[cyan citrus]

Refer to the pinned messages of the channel for more information, @coral lotus.

[coral lotus]

Does PUBG use Vulkan or opengl?

[quiet plover]

Здравствуйте

[alpine flower]

Hello
And english only

[quiet plover]

Helli

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quiet plover. Remember to read through #faq before asking questions in the support channels.

[autumn crystal]

Hey could someone help. When im playing the joystick randomly doesn't work and everytime i stand still it doesnt work. Was windering if repair wud fix it also if u repair do i lose any data or something

[quiet plover]

my account was stolen and a third-party phone number was linked and two-factor protection was installed! now, when entering, it asks for confirmation of the togla number!because of this, I can't log in to my account!

[alpine flower]

Please contact in game support and refer to this message @quiet plover

[narrow arch]

sorry. with a ks・Boyjonov account
51813127323 there is no way to contact him , he refused to participate . in the championship .and he refuses to give his login to someone .to contact him .isa .the value of his account

[native anvil]

To save your settings, you can use the "Upload to Cloud" feature in "Controls and Sensitivity." After that, you can attempt to perform a routine repair of the game from the login menu.

[autumn crystal]

Ok i will do that thank u hopefully it works. Thanx yasser

[native anvil]

You are welcome!

[night lagoon]

Dear PUBG mobile. I am Conrad and I’ve been playing PUBG for three years. Recently my main PUBG account was hacked and was linked to a different phone number as I tried to login and couldn’t. I tried the email support and tried to file a claim but it got rejected I would really appreciate it if I could get my account back. As far as I know I think my email is still linked to the account but for the verification code the number is changed.

[quiet plover]

@alpine flower I wrote both to the publ mail and in the game itself , I didn 't help anywhere anywhere !although I have all the data and vk and play games from the mail!

[night lagoon]

I really reed help

[alpine flower]

Have patience they'll contact you

[quiet plover]

@alpine flower I wrote both to the publ mail and in the game itself , I didn 't help anywhere anywhere !although I have all the data and vk and play games from the mail!

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please be advised that only the in-game customer service can assist you with account related issues, we are unable to assist you in this regard here on Discord in any way.

[night lagoon]

I can provide you with my PUBG ID number

[native anvil]

Please refer to this response, @night lagoon.

[quiet plover]

@alpine flower Only the bot answered and they sent me 5 identical answers to all my 5 messages by mail!I've been trying to restore my account for half a year!

[native anvil]

The only recommended way to contact the customer service is through inside the game. The e-mail is only meant for general queries, not account related issues. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[narrow arch]

hello.I wanted to organize a tournament and .almost started the organization .contacted yours .representatives . and there was a problem . according to your criteria . I have to provide a copy of the account .with an improved weapon . Which I did . but then . the player refused to participate .due to the fact that he did not dare to give his login . for correspondence with him . what happens now I won't be able to hold the championship

[native anvil]

Do you mean that you sent someone your account login information? And who is the representative you're referring to? Please note that we will never ask you for any login information about your account. Please refer to the announcement in #735483472432594994.

To recover and regain access to your account, please contact the support team for the social media platform in question. You may refer to 2.8 in #faq for further information.

[fiery frost]

My account has been stolen and unfairly attributed to the thief. My account is recovered as soon as possible. This is for my hands 5131333054

[alpine flower]

Please contact in-game support

[dusty light]

Hello, all my synergy with my teammate is gone. Here is screenshot that I play with her for almost 3 years and we had synergy. What should we do. We want our synergy back. We had 6000+.

my id 5686715366

[fiery frost]

No, its benefits continued empty @alpine flower

[slim oriole]

Hi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery frost.

[night cloak]

I can’t restore my social network account, because it was deleted forever, but I wrote about it, with the deletion of the social network page, I lost access to the pubg account protected by this social network. restore access. Hey guys

[cyan citrus]

If you or your friend remove one another from the game, it will remove the synergy. as well. Should you require further assistance with this, please contact the in-game customer service.

[cyan citrus]

What is the social media account you were using? And, did you have any other login method connected to your PUBG MOBILE account?

[dusty light]

somebody tagged me but i cannot see the history of this chat

[cyan citrus]

I mentioned you, @dusty light.

[night cloak]

hi

[dusty light]

We didnt remove ourselfs. She told me she just opened the game and we had 0..

[cyan citrus]

In that case, please reach out to the in-game customer service for further assistance, @dusty light.

[cyan citrus]

Hello! How may we help you?

[night cloak]

What can be done if the social network is permanently deleted? the network where the pubg account was registered and now I can't log in to my pubg account

[dusty light]

ok, thank you. ill try. :)

[night cloak]

I know the details of my pubg account, I can name the number that was privileged to the social network, tell the level of the pubg account, find out which event started and finished playing, I can finish@cyan citrus

[cyan citrus]

You will first need to recover access to one of the linked social media accounts or login methods, @night cloak. Your other option is to create a new account and continue playing the game. We unfortunately cannot help you with this through the community. Please refer to #faq sub point 2.8 for further instructions on how you can contact the customer service of your social media accounts.

[cyan citrus]

You're welcome!

[narrow arch]

hello.I wanted to organize a tournament and .almost started the organization .contacted yours .representatives . and there was a problem . according to your criteria . I have to provide h%D

[cyan citrus]

Hello! How may help you?

[alpine flower]

Please recover your mobile number and email first I suggest and contact in game support

[cyan citrus]

Please feel free to send your tournament details in #tournaments channel. However, external advertisement is not allowed. You can tell players to contact you privately.

[narrow arch]

I will hold it on the territory of Uzbekistan.

[alpine flower]

Yes contact in game support

You can contact them from the login page of the game
and mention them your problem

[topaz leaf]

Is the news true? In the future, Red Magic phones will support 90 FPS

[alpine flower]

2nd option

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[night cloak]

hi

what if they told me that they would not restore a deleted account on a social network. to which access to the pubg account was granted, and now I can’t log into the account due to the fact that the social network belonging to my pubg account has been deleted and they don’t want to restore it, how to return access to the pubg account

[alpine flower]

@cyan citrus 1st or 2nd?

Sorry I don't know both seems right 🥲

[cyan citrus]

Try to use the first option. If it is not available for you, you may use the second option.

You are welcome, @night cloak!

[night cloak]

what if i was told me..*@night cloak

[alpine flower]

Well well contact in game support they'll guide you
Say them you deleted the related social media

Only they can help

[night cloak]

@alpine flower where to write? in games

[alpine flower]

Choose 2nd option "my account got hacked"

[night cloak]

@alpine flower I already wrote once, they answered a year later, writing so that I could send information in more detail

[alpine flower]

You can contact them from the login page of the game
and mention them your problem

[alpine flower]

Please do it
Send them whatever they ask you

To in-game support

[night cloak]

reply after a year@alpine flower

[alpine flower]

Can't help here

Only in-game support is true support

[narrow arch]

https://youtu.be/ztAPIPWCu3Y

[cyan citrus]

How may we help you, @narrow arch?

[narrow arch]

how did they achieve this
they even had a separate tab in events

[cyan citrus]

I'm not sure what you are referring to, @narrow arch. Could you please elaborate?

[digital perch]

I got conquerer on krjp this season but I want to know if I change to Europe server now will I still get Conquerer Title next season even though I got conquerer on krjp

[narrow arch]

it 's just a commercial . a pass in 2020 . I want to spend .tournament.with prizes . with sponsors .with gifts . really. pubg mobile has nothing to lose .in carrying out the event

???

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bitter apex. Remember to read through #faq before asking questions in the support channels.

[alpine flower]

Yes

[cyan citrus]

Feel free to announce the prizes in #tournaments channel along with your tournament announcement.

[cyan citrus]

Yes, you will be able to receive the title based on your highest rank you reached in your previous season.

You're welcome!

[digital perch]

Thanks so much❤

[cyan citrus]

You are most welcome, @digital perch!

[bitter apex]

My game account was stolen who should I contact?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @bitter apex.

[bitter apex]

I was disconnected from the account and I could not get a response from the authorities.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @bitter apex. Please wait patiently in the meantime.

[bitter apex]

It's been a while since my account was stolen, do I still have a chance to recover it?

[cyan citrus]

It is possible if it can be recovered through the customer service, @bitter apex.

[bitter apex]

ok i'll wait for your reply thanks

[cyan citrus]

You're welcome, @bitter apex!

[obsidian trench]

Dear pubgm support team.
My account was hacked .
The hacker unlike my Facebook, but I still have Gmail link available,
The problem when I check-in they demande code confirmation because the hacker put his phone number .
I have all my purchase uc screens shooted.
I have proof that's my account ( first name player , date i start playing pubg, some screens shoot and any details the support team want .
I hope you reconsider my request.
Best regards.

[storm flume]

Please contact the customer service for further assistance, @obsidian trench. Refer to subpoint 5.4 in #faq for further information.

[obsidian trench]

It' doesn't work.

[alpine flower]

It's the only way

[obsidian trench]

You mean from the game ?

[alpine flower]

Yes

[regal sonnet]

The Facebook account linked to the PUBG account has been permanently closed, how can I return the PUBG account?

[alpine flower]

@obsidian trench refer this message

[alpine flower]

Contact in game support and explain your situation

[obsidian trench]

They have an email 📧?

Adress

[regal sonnet]

@alpine flower how

[storm flume]

Please do not use languages other than English, @random snow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through inside the game.

[random snow]

hello, I would like to unlink my account from vk

[cyan citrus]

You can remove a linked social media account from your PUBG MOBILE account from your Account settings of the game if you meet all the requirements mentioned there, @random snow.

[obsidian trench]

@cyan citrus
My account was hacked .
The hacker unlike my Facebook, but I still have Gmail link available,
The problem when I check-in they demande code confirmation because the hacker put his phone number .
I have all my purchase uc screens shooted.
I have proof that's my account ( first name player , date i start playing pubg, some screens shoot and any details the support team want .
I hope you reconsider my request.
Best regards.

[cyan citrus]

You can exit it. You should be able to access the same page from your Account settings of the game using ''help and support'' option.

[cyan citrus]

Please refer to this response, @obsidian trench. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.

No, you should not, @night cloak. When your claim is processed, your claim status will be changed.

You're welcome!

[night cloak]

please i want to change my server . my friend changed it without meaning , so i want to be back + i cant even start a match in KRJP + i was Ace in middle east server . pls change my server to middle east

[cyan citrus]

You will unfortunately have to wait for 14 days cool-down period to be over before you can change your server again, @night cloak.

[night cloak]

i cant even start a match .

[cyan citrus]

In the meantime, you can try to play with a friend with your desired server and make them leader, @night cloak. We unfortunately will not be able to help you with this any further.

[night cloak]

okay man . thanks for your time

[cyan citrus]

You're welcome, @night cloak!

[gritty bridge]

hi . where can i see detail of all gun pubg mobile ? for example damage and rate of shoot

[west lantern]

hello please can someone help me

[night cloak]

Good morning,

I come to you because the after-sales service on Pubgmobile does not meet my expectations for the problem I am encountering.

the clubs are available in France, so I do not understand that my club has disappeared and I would like help with my request which has been going on for a few months.

I also have missions that I complete and this one is not counted on my profile and remains to be redone and despite continuing to do them it remains uncounted.

Who do I contact for help with an issue with my account?

the after-sales service always answers me the same and I therefore remain with my gambling problems.

I ask again hoping for a strong reaction to my request.

THANK YOU

[vivid glen]

Hello

Can someone help me please

🥺😭🥺🥺

[night cloak]

is my message problematic?

I'm sorry 😓

[junior birch]

Please state your inquiry.

[junior birch]

The Club feature may not be available for you because of your region. For further assistance with this, you can try to contact the customer service in-game.

As for your second issue, what is the mission that you are trying to complete? And, also provide a screenshot here of the issue you are facing.

How may I be of assistance, @vivid glen?

[scenic zenith]

Hello, my account on a game has been hacked. The hacker added a phone number and two-factor authentication and removed my Gmail account. I want help recovering my account as soon as possible. Thank you. ID 5568268288

[storm flume]

Please contact the customer service for further assistance, @scenic zenith. Refer to subpoint 5.4 in #faq for further information.

[scenic zenith]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic zenith. Remember to read through #faq before asking questions in the support channels.

[scenic zenith]

My account has been hacked

[night cloak]

Pls help me

[scenic zenith]

Add and fund a two-factor authentication number by the hacker

[opal shale]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[scenic zenith]

..

[vapid hull]

Hello I’ve lost my telephone and telephone number I can’t login into my account because I have there second verification
It is my account I can prove it I have my gmail and social media there and I have bills from App Store
How I can login and change my telephone number?
Help me please!

[native anvil]

Please contact the in-game customer service for assistance with this issue. Additionally, you can contact your mobile network service provider to request a new SIM card with the same number.

[ashen ingot]

I didn't do any illegal shopping, but something like this, can you come and help?

Help

I didn't do any illegal shopping, but something like this, can you come and help?

[native anvil]

If you had previously purchased UC from unauthorized websites, refunded a purchase or by any illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

For further information you may contact the in-game customer service.

[ashen ingot]

you don't help at all, same answers there too

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[ashen ingot]

.

I didn't do any illegal shopping, but something like this, can you come and help?

?

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[ashen ingot]

I can't see your previous reply

[ashen ingot]

message does not appear again

[native anvil]

You may contact customer service in-game for further assistance.

[ashen ingot]

Puff okeyy

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mystic kettle. Remember to read through #faq before asking questions in the support channels.

[vital steeple]

I bought account from user and he forget how he delete the email from the account to put my email pls help

[cerulean scroll]

Account selling and purchasing is strictly against PUBGM Terms of Services.

[abstract arch]

my acc is hacked. hacker binded phone number n enabled double verification i cant login

[light hornet]

How to gain merit

[green agate]

Play regular matches.

[storm flume]

Please contact the customer service for further assistance, @abstract arch. Refer to subpoint 5.4 in #faq for further information.

[light hornet]

I did

I’m not gaining merit

Do I need to win to get merit?

@green agate

[green agate]

This should be more helpful,

"Merit recovers based on play time and in-match behavior. Repeat violations will result in slower Merit recovery."

[light hornet]

I’ve been grinding solo and I have gotten +0 merit

[little radish]

I love this game ❤️❤️❤️❤️

💯💯💯💯💯

[rugged cave]

Hi, the game keeps kicking me put

Out

[light hornet]

I re-downloaded the app

[storm locust]

Hello is it possible to change members from Crew after Semi finals?

For finals

In all talent Championship

[green agate]

@worn canyon Please refrain from misuse of channels, you may post your tournament ad in #tournaments

[unreal hull]

Hello, how many clout points in total are needed to reach to level 10 ?

[ancient sedge]

Aaa

Aaa

Aaa

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ancient sedge. Remember to read through #faq before asking questions in the support channels.

[little radish]

🙏🙏🙏🙏

[ancient sedge]

O may God

[little radish]

Love this game

[harsh badge]

I have a problem with the game, I can't enter any game.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh badge. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[night cloak]

I have a problem with login

[green agate]

If this is in regards to the verification code, please contact the in-game customer service center.

[agile quartz]

i have an issue

i got charged 100$ but didnt get the uc

do i contact in game support?

[cyan citrus]

Where did you make the purchase, @agile quartz?

[agile quartz]

via the app store

but i just got them refunded

probably a bank issue

[cyan citrus]

For come cases, it can take some time to receive the purchased items, @agile quartz. It is recommended that you contact the in-game customer service for any purchase related issues.

[oak ginkgo]

I'm PUBG supporter

[candid mauve]

hi

i'm need to help

[cyan citrus]

Hello! How may we help you, @candid mauve and @oak ginkgo?

[ocean veldt]

Dear pubg mobile I’m asking for one thing please be playing from s2 and I will be 300 mythic soon and I had 104k followers on TikTok but it got hacked so I restarted a new one now I have about 24k followers all videos of PUBG if you want I can show proof but please one thing I’m asking for pub G mobile partner title

[cyan citrus]

This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion. Please refer to Community section under Roles in #735483472432594994 for more information on how you can apply for PUBG MOBILE Content Creator program.

[candid mauve]

I lost access to my account where I invested +- $ 600 through social networks I can’t log in, the confirmation code does not come

[storm flume]

Please contact the customer service for further assistance, @candid mauve. Refer to subpoint 5.4 in #faq for further information.

[ocean veldt]

Dear pubg mobile I’m asking for one thing please be playing from s2 and I will be 300 mythic soon and I had 104k followers on TikTok but it got hacked so I restarted a new one now I have about 24k followers all videos of PUBG if you want I can show proof but please one thing I’m asking for pub G mobile partner title

[cyan citrus]

Please refer to my previous response, @ocean veldt.

[ocean veldt]

Faqeer@1234

[stray dirge]

Hello

[cyan citrus]

Hello! How may we help you, @stray dirge?

[stray dirge]

My channel got suspended due to copyright strike of Tencent

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @stray dirge. We may otherwise have to mute you.

[stray dirge]

Ok

[fresh oasis]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fresh oasis. Remember to read through #faq before asking questions in the support channels.

[timid vector]

[lilac pasture]

Hello i need admin

Someone here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lilac pasture and @timid vector. Remember to read through #faq before asking questions in the support channels.

[small quail]

When 120 FBS come to PUBG?

[cyan citrus]

No information regarding this, but the feedback to add 120 FPS has already been acknowledged by the community manager in #1029423174934339624, @small quail.

[fervent current]

Hello, I am a content creator and I love the game of PUBG very much, but two days ago I found that PUBG reported on all my videos that it violates copyright, but my videos do not violate any of PUBG's policies at all

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @fervent current. We may otherwise have to mute you.

[fervent current]

@static sleet

[static sleet]

Refer to this response and please wait patiently for a response.

[storm flume]

Please do not use languages other than English, @noble dune. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[noble dune]

Hello. my social network account was suspended by mistake and cannot be restored. my PUBGMobile account was linked to this social network. Now I can't log into my old account. What should I do with the social network, I lost it, and I still don’t remember what was tied, since I came in for a long time. Akkasunt in the game itself is blocked if that

[cyan citrus]

What was the social media account that was linked to your PUBG MOBILE account, @noble dune?

[noble dune]

Twitter

[fervent current]

But I do not have a roll to submit the request @static sleet

[cyan citrus]

If Twitter was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Twitter's customer service: https://help.twitter.com/. Your other option is to create a new account to continue p[laying the game.

[fervent current]

Hello, I am a content creator and I love the game of PUBG very much, but two days ago I found that PUBG reported on all my videos that it violates copyright, but my videos do not violate any of PUBG's policies at all
@cyan citrus

[cyan citrus]

You do not need a role to create a post in the #1055891271849353226 channel.

[noble dune]

can you somehow see what else was added to the account?

I donated to that account and I don't want to lose it

[cyan citrus]

We unfortunately will not be able to help you with your issue any further as we only provide community support through this platform, @noble dune.

[noble dune]

Can you restore it in some other way?

[cyan citrus]

The only way to seek help for account related issues is through the customer service, @noble dune. You may refer to #faq sub point 2.8 and 5.4 for more information on how you can contact the customer service.

[fervent current]

I applied a long time ago to join your content makers, but I did not receive any response @cyan citrus

[cyan citrus]

You will only receive a response if your application gets approved, @fervent current. You may not receive a response otherwise.

[fervent current]

What are the qualifications for admission @cyan citrus

[cyan citrus]

We do not have information regarding this, @fervent current.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ruby marsh]

Hi, how many matches we can play in all star championship?

[feral forge]

Do you mean All-Talent Championship?

[night cloak]

Hello

[cyan citrus]

Hello! How may we help you, @night cloak?

[harsh badge]

Help me pls

[blazing prism]

Share the SS here

[oak inlet]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oak inlet. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @quasi halo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please do not self-promote. It is against the #735483472432594994, @oak inlet.

[harsh badge]

Pls help me? i want to play this game

[cyan citrus]

How often do you face this issue and when does it happen exactly, @harsh badge?

[harsh badge]

I've had something like this for a while,this happens when i want to enter the map...

@cyan citrus

[cyan citrus]

What is the device you are using and from where did you download the game, @harsh badge? Also, please mention your country.

[harsh badge]

you can pv???

[cyan citrus]

What do you mean, @harsh badge?

[harsh badge]

to write there because my messages disappear here.

Device xaomi phone, downloaded from play store

[cyan citrus]

And what is your country, @harsh badge?

[harsh badge]

Poland

[cyan citrus]

Please mention the complete device model, not just Xiaomi, @harsh badge.

[harsh badge]

Redmi note 9

[oak inlet]

Ok

[harsh badge]

I used to play pubg on this phone but now something broke

[cyan citrus]

To begin with, please perform a routine repair of the game from login menu, clearly game cache and reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth > Reset Settings. Restart your device and try to play again, @harsh badge. Please let us know if the issue still persists.

[harsh badge]

I did it a few times because a friend told me so, but I still get the error@cyan citrus

[cyan citrus]

Please try to change your DNS settings, @harsh badge. Refer to #faq sub point 4.3 for further instructions in this regard.

[harsh badge]

I did but still the same. @cyan citrus

[cyan citrus]

Please make a video recording of the issue and share it here, @harsh badge.

[harsh badge]

I can't record the screen with any app, I don't know why...@cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with this any further if you are unable to provide a video recording of your issue, @harsh badge. You may contact the in-game customer service for further assistance.

[harsh badge]

I also wrote a report in the game.,@cyan citrus

You speek Polish?

[cyan citrus]

No, and you can only use English language in this server, @harsh badge.

[harsh badge]

@cyan citrus pls dm bro

[cyan citrus]

Please send the video recording in this channel, @harsh badge.

[harsh badge]

i sent you a pm @cyan citrus

because it deletes my messages and I don't know what to do anymore

[cyan citrus]

It does not delete your messages, @harsh badge. Please send the video recording here.

[harsh badge]

how not to delete since I can't see the message

how do i not delete if i can't see my messages

Speek Polish?

[cyan citrus]

Thank you for the video recording, @harsh badge. Please submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[harsh badge]

I already sent there,@cyan citrus

[onyx seal]

Selamün aleyküm

[cyan citrus]

Hello! How may we help you, @onyx seal?

[halcyon hill]

Is the app challengermode safe or even allowed? @cyan citrus

[plucky bramble]

@static sleet @celest shadow I cant access discord support channel , its invisible for me

[onyx seal]

hello my account was stolen a week ago, i could get it back but the number and face were connected

[cyan citrus]

What is the purpose of the application?

Begging is against the #735483472432594994. Please avoid that in the future.

[storm flume]

Please contact the customer service for further assistance, @onyx seal. Refer to subpoint 5.4 in #faq for further information.

[halcyon hill]

It's a app where they do tournaments in alot of games including pubgm

And you have to connect your pubg to the app.

[cyan citrus]

If it is a third-party application, please avoid using it, @halcyon hill.

[chilly ruin]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chilly ruin. Remember to read through #faq before asking questions in the support channels.

[harsh badge]

Go help #1076798996896567366

[trail quest]

Hello,
My Pubg Mbile account with ID number 534929191 has been stuck on the vietnam server for 5 years. Can you review and switch to the global version?

[cyan citrus]

It is unfortunately not possible, @trail quest.

[trail quest]

why?

[night cloak]

Hi, I reached the rank of crown in the previous season and this season but i can’t get crown rank rewards, can you help?

[cyan citrus]

Because it is a different version and it is not possible to transfer your account from different versions to global version of PUBG MOBILE.

[trail quest]

I don't want my 5 years of hard work to go to waste, please help.

[static crest]

Good evening, please tell me how to solve this problem "Failed to open descriptor file '../../../ShadowTrackerExtra/ Shadow TrackerExtra.uproject'"

[cyan citrus]

Are you not able to get rewards in this season for the rank you reached in your previous season?

[cyan citrus]

We unfortunately cannot help you with this. Please avoid being persistent.

[cyan citrus]

What is the device you are using?

[static crest]

Redmi 8

[cyan citrus]

And from where did you download the game, @static crest?

[night cloak]

I can’t get these

But im in crown rank

For 2 seasons

[static crest]

From Google play

[cyan citrus]

These are season rewards that you get in the start of a season based on your rank you reached in your previous season, @night cloak. You should have already automatically received these rewards in start of this season if you reached Crown rank in your previous season.

[night cloak]

Thanks

[cyan citrus]

You're welcome, @night cloak!

[cyan citrus]

Please try to check if you have developer options enabled for your device. If developer options are enabled, please try to disable the developer options, clear game cache and restart your device one time. Try to open the game again and see if it will make any difference.

[static crest]

Ok

[night cloak]

And in the morning, I encountered such an error because my internet connection was weak I quit wi-fi and 30 uc went instead of 10 uc

[static crest]

Didn't help, error reappeared

[cyan citrus]

Did you have developer options enabled, @static crest?

[static crest]

Yes, just turned it off and rebooted

[cyan citrus]

Then you may need to reinstall the game, @static crest. Please try to reinstall the game completely one time and check again.

[static crest]

Tried reinstalling, didn't help

Or without developer settings can help?

[cyan citrus]

Can you try to reinstall one more time after you have disabled the developer options, @static crest?

[night cloak]

Quendi did you type something? i cant see the message because it was deleted

[static crest]

I'm going to try now

[night cloak]

But i didn’t get the rewards of it, if you can, you can look at the logs

[static crest]

The error reappeared

I can send a screenshot if needed

[cyan citrus]

Please ignore my previous message. You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[night cloak]

Thanks

[cyan citrus]

How much internal storage you have left in the device?

[static crest]

9gb

need more?

[cyan citrus]

For how long you have been facing this issue, @static crest?

[static crest]

Today

[cyan citrus]

Did you update your device software recently, @static crest?

[static crest]

No

[cyan citrus]

Can you share a screenshot of the issue you are facing, @static crest?

[cyan citrus]

Will get back to you, @static crest.

[static crest]

I sent a screenshot

[sharp dirge]

I currently have the following problem, the ping is just at 314-316 on all servers. I did a ping test and there everything is normal, is this just a server problem?

[night cloak]

Hi

I disconnected my old Facebook and made new account to connect to PUBG mobile
I have connected new account but the profile picture still of old Facebook
Why

[cyan citrus]

Please try to logout your account and log in again, @night cloak. If that does not help, please try to update your profile picture again in your Facebook account.

[cyan citrus]

What is the device you are using?

[sharp dirge]

I'm using a iPad 8

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings, @sharp dirge. Restart your device and see if it will make any difference.

[sharp dirge]

ok, i did both, the ping is still the same, is there anything else i can do?

[cyan citrus]

In that case, it should be an issue with your network connection, @sharp dirge. Please try to switch to a different internet connection or try to switch between Cellular and Wi-Fi.

[sharp dirge]

I changed the connection and the ping is the same there too. Then I did a ping test in the speedtest app and repeated this test on the speedtest.net website. My ping was between 5-10 ms, which is in the normal range. Could there be other causes?

[storm flume]

Please contact the customer service for further assistance, @sharp dirge. Refer to subpoint 5.4 in #faq for further information.

[sand schooner]

All of my UC purchases are getting charged as a penalty saying I have used an unofficial source to obtain UC. I have only purchased UC from the Apple Store, and Google Play Store. All of my last purchases got charged this way.

[cyan citrus]

Any purchase made by unauthorized services/channels will be considered a violation of rules and it may lead your account to get banned. Meanwhile, the new top-up will also be counted in the deduction until the total illegal top-up amount has been deducted. Should you require further assistance with this, please reach out to the in-game customer service, @sand schooner.

[wild lion]

Hello Pubg mobile team.This bug new mode

Id:5660697415

Please remove this bug

#bugreport

[reef knot]

Hi i need help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wild lion. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cyan citrus]

Hello! Can you double-check and see if you have enabled storage permissions for PUBG MOBILE? Also, please include the following player details:

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[static crest]

Can you send the message again or was it not for me?

[cyan citrus]

This was for you, @static crest.

[static crest]

Your message is gone

[cyan citrus]

I sent you a private message, @static crest.

[static crest]

Ok

[storm flume]

Please do not use languages other than English, @hidden arch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hidden arch]

account hacking

my account was hacked please help

[ancient cedar]

Please contact customer service for assistance pertaining compromised accounts, @hidden arch. For further information on how to contact customer service, please refer to sub-point 5.4 of #faq.

[last citrus]

hello pubg mobile support... I'm opening a game store, but I don't know how to do it with PUBG Mobile, is it for example through an API, or what is the correct way to make the store support PUBG Mobile... Thank you, PUBG Mobile Support

[cyan citrus]

It is not allowed, @last citrus. Players should only make purchases through in-game or through https://www.pubgmobile.com/pay.

[last citrus]

hello pubg mobile support... I'm opening a game store, but I don't know how to do it with PUBG Mobile, is it for example through an API, or what is the correct way to make the store support PUBG Mobile... Thank you, PUBG Mobile Support

[cyan citrus]

Refer to my previous response, @last citrus.

[last citrus]

hello pubg mobile support... I'm opening a game store, but I don't know how to do it with PUBG Mobile, is it for example through an API, or what is the correct way to make the store support PUBG Mobile... Thank you, PUBG Mobile Support

[cyan citrus]

Refer to my previous response and avoid repeatedly sending the same message, @last citrus.

[last citrus]

How to refer to your previous response??!
Please help me

[cyan citrus]

This response, @last citrus.

[last citrus]

It's hidden please resend

??

Hello!

The response it's hidden please resend a message

[cyan citrus]

Here, @last citrus:

[last citrus]

But there are many sites that support charging for PUBG Mobile, how is that??

[cyan citrus]

It is not allowed, @last citrus.

[last citrus]

But how??

[cyan citrus]

Refer to my this response, @last citrus. It is not allowed. We will not be able to help you with this any further.

[last citrus]

Ok thanks

[barren elm]

#community-news

#questions

[cyan citrus]

How may we help you, @barren elm?

[lucid trench]

hey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lucid trench. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @abstract bough. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lucid trench]

I can't access my account in pubg

👍

[cyan citrus]

Please add more details about the issue you are facing when trying to access your account, @lucid trench.

[lucid trench]

My social media account has been lost by a hacker and I can't access my pubg account

[violet compass]

😀hi guys

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[cyan citrus]

Hello! How may we help you?

[lucid trench]

My social media account has been disabled by the hacker and I can't access it

[storm flume]

Please contact the customer service for further assistance, @lucid trench. Refer to subpoint 5.4 in #faq for further information.

[abstract bough]

what fix problem?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @abstract bough.

[lucid trench]

place help me 💔

im not understand 😭

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance, @lucid trench. We cannot help you with account related issues through the community.

[violet compass]

Thanks 🙏

[lucid trench]

The problem with my account is that it is not linked to any social media

[cyan citrus]

Refer to my previous response and please avoid repeatedly asking about the same matter, @lucid trench.

[iron summit]

Hi, I want to report someone playing with nest tools on TikTok live

<@&481161015728406538> <@&639889499718942720>

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @iron summit.

[iron summit]

Ok thank you

[lucid trench]

hi

hello

[long hawk]

Hello...If i like to contaft someone of the Pubg Mobile Team to get a exclusive title(like Pubg Mobile Partner or anything else)where can i contact them?

[iron summit]

Hey, there's one more person I want to report

<@&639889499718942720> <@&481161015728406538>

@celest shadow

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lucid trench. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[iron summit]

How can I keep this link?

[static sleet]

Copy it and store it as you see it fit. You can always ask for the link to access the form in this channel should you happen to lose it.

[iron summit]

Thank you bro

But I Lou’s it again hhhhh

I am ready anytime to report cheaters

[pearl mulch]

#questions

[storm flume]

Please do not use languages other than English, @pearl mulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bronze burrow]

id 51438532160 this is id for cheater baaaan him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @bronze burrow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[grim isle]

hey

[neat swan]

My account was hacked and linked to a different phone number. Can it be linked to my phone number?

[grim isle]

no

[neat swan]

Why?

[grim isle]

cause they have the security now, codes will get sent to them

[neat swan]

I understand thank you

[grim isle]

np

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Hello, how may we help you?