questions

[olive flame]

🙏🙏🙏🙏

Mrb sayın pubg yetkilileri hesap im çalındı lütfen yardım edin

[sharp garden]

I did not get a result from customer service

[ancient cedar]

Please refer to this message, @olive flame and refrain from spamming.

[ancient cedar]

Please keep patience. Since they receive a huge number of tickets each day, it takes time to respond each one of them.

[harsh peak]

I contacted the in-game support team but they haven't responded for a week.

[deft elbow]

Val:
  asdasd 
​No Category:
  help   Shows this message

Type !help command for more info on a command.
You can also type !help category for more info on a category.

[harsh peak]

#questions

My account is hacked

I contacted the in-game support team but they haven't responded for a week.

[sharp garden]

When can I get help to recover my account?

[static sleet]

The in-game customer service, @sharp garden.

[storm flume]

Please contact the customer service for further assistance, @harsh peak. Refer to subpoint 5.4 in #faq for further information.

[harsh peak]

I contacted the in-game support team but they haven't responded for a week.

[static sleet]

Only they can provide assistance with account-related issues, @harsh peak. Please try to contact them one more time.

[sharp garden]

I did not benefit from customer service from within the game

[harsh peak]

I contacted 5 times maybe 10 times

[static sleet]

We cannot provide any kind of help with account-related issues, @harsh peak and @sharp garden. We only provide community support here.

[sharp garden]

@static sleet I have been playing for more than three years. I want to recover my account, please

[nova elk]

hello

[harsh peak]

𝙆𝙧𝙖𝙛𝙩𝙤𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩#9179

Hacker

👉 𝙆𝙧𝙖𝙛𝙩𝙤𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩#9179

[fossil sentinel]

@feral forge

[burnt wraith]

Why the official pubgm YouTube channel won't post a video about the official lyrics of the main menu song?
I've seen many lyrics videos but i did spot a few mistakes so I'd like to see an official one

[fossil sentinel]

<@&481161015728406538> help

[fossil sentinel]

@mortal apex

[cunning zealot]

@feral forge please check my issue

[woven yoke]

I need help guys

[inland anvil]

hello where is support

[cyan citrus]

Hello! How may we help you, @inland anvil and @woven yoke?

[woven yoke]

My friend gifted me 120uc from site Midasbuy and I didn’t recived it

[modest grotto]

Hello, theres a day left on my subscription and i don’t want to be charged for the next one what happens if i cancel now will i loose the in game premium? My device is ios.

[fiery venture]

Hello can u describe this!!

@harsh peak

[woven yoke]

your account is banned for one day

[harsh peak]

Evet ?

[harsh peak]

?

[fiery venture]

When i login it say your account banned when i press ban records there no ban records also says my account works normal so whT is this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery venture.

[cerulean venture]

Hi I have a problem when I try to buying shop offers

[visual sun]

I am trying to log in my account from my phone number but it says “Failed to login,Please try again later”.
I have also updated my password through verification code to make sure that i am using the correct credentials. What to do?

[cerulean venture]

Shows one or more offers are paid but not delivered

When I type confirm it tells me to login again to buy the offer

[feral forge]

Please create a post in #996546243859853424 in compliance with the channel’s pinned instructions.

[visual sun]

@feral forge

[fossil sentinel]

how could i not understand

[night cloak]

Why until now galaxy s20 FE 5G (120fps) didn't support 90 fps until now

[storm flume]

Please contact the customer service for further assistance, @visual sun. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[night cloak]

I already did thT before more then one and half year

[feral forge]

Can you please provide us a screenshot regarding your issue?

[feral forge]

We are unfortunately unable to assist players with account related issues through the community in any way other than to redirect you to contact the in-game customer service.

[feral forge]

But have you already purchased this offer before?

[night cloak]

In that game they just answer and close it fast with out communication

[cerulean venture]

I purchase it weekly but when I tried this week and didn't receive anything

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further. You will need to keep trying, because they are the only one that can assist you with such issues.

[feral forge]

You have already paid but did not receive anything?

[cerulean venture]

Yes

[feral forge]

If you have already waited for 24 hours or longer, please contact the in-game customer service for further assistance in this regard.

[cerulean venture]

It's only been 20 hours I'll wait a bit thanks

[fossil sentinel]

@feral forge 😦

[soft lance]

Guys is there any way to mail an human support

I got banned some long time ago and I dont know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft lance.

[spark ibex]

Hi, I wanna some help

A week ago, I lost my phone, and then my account was logged into the game through the same stolen phone, and the phone number linked to the game was changed. I tried to contact support and send all the proofs, but they reply to me with a message that I did not understand, and then the case is closed. Can you help me?

[native anvil]

Hello, kindly provide a detailed explanation of your issue to customer service. Let them know that you have lost your phone and did not sell the account. Only in-game customer service can help players with account-related issues.

[hot relic]

From
Ghost Legend King

Message
Hello sir
I am requesting to remove copyright that you have given in my video I will never fo this mistake again please it will be your most kindness

Channel name Ghost Legend King

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @hot relic. We may otherwise have to mute you.

[native anvil]

Please refer to this response, @hot relic.

[hot relic]

@native anvil

[slate rune]

Hi I need help recovering my account. I have the email address and password. But have changed the phone number.

[storm flume]

Please contact the customer service for further assistance, @slate rune. Refer to subpoint 5.4 in #faq for further information.

[spark ibex]

When I tell them that I can no longer log into the game, they close the chat . I just want to contact support directly. I hope you can help me. My account has cost me more than $10,000 since its creation, and I have not done anything wrong. My only fault is that I lost my phone and I need help. I did not try to sell or buy or violate any rules.

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[spark ibex]

I just want to reach any employee

[native anvil]

The only recommended way to contact the customer service is through inside the game. Refer to subpoint 5.4 in #faq for further information.

[fossil sentinel]

https://youtu.be/E57jw4iUY5M help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fossil sentinel. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[barren furnace]

Is this a glitch or do I have to wait to get my title in all talent championship?

[spark ibex]

he add me !

[native anvil]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[spark ibex]

thanks again ⚘

[native anvil]

You are welcome!

[native anvil]

After the weekly Matches end, rewards will be issued based on point rankings.

You can find more information regarding the Weekly Match from here:

[native anvil]

Hello, how may we help you, @vocal willow?

[silk ridge]

matching too long

[native anvil]

Are you referring to matchmaking time?

[empty oracle]

Also, I threw a gernade randomly into a house, and it actually got a enemy. It’s was COINCIDENCE I haven’t used cheats. Will I get banned?

[silk ridge]

yes

[silk ridge]

arena modes not starting on

any solutions?

asia server flag USa it matters?

[wide flame]

good afternoon. ran into a problem, threw me out of the game and took a
long time to load, later the game loaded. I deleted a friend in the friends
section and another person disappeared instead. The bottom line is that I
looked at whom there was a tick to delete. With this friend, I had 9
thousand interactions. Please solve this problem

[native anvil]

Players are not banned if they do not violate the rules. If such a situation happened by chance, evidence will be reviewed in video review and by the security team's investigation. If you play fair and abide by the rules, there is no need for concern. For further information, please refer to sub-point 2.12 in #faq.

[native anvil]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[native anvil]

Hello, it appears that you encountered an issue with your internet connection when attempting to delete a friend. Due to the unstable connection, it appears that you accidentally deleted the wrong friend. If you believe that there is a bug in the game, you may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions. Alternatively, you can reach out to the in-game customer service for further assistance.

[brazen zephyr]

I'm trying to login with phone number but it keep giving me that message
any help ?

[native anvil]

Please try to perform a routine repair of the game and restart your device. If the issue persists, change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[woeful sable]

Please ban this CHEATER Link vidio : https://youtu.be/XAXZ9nvVKXU

[brazen zephyr]

I tried all that but the same problem

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @woeful sable. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[woeful sable]

Please BAN This cheater.

[native anvil]

Please refer to this response, @woeful sable.

[native anvil]

Have you tried to change your DNS settings?

[woeful sable]

Okay. I report on system pubgm. Help me to fast respond.

[brazen zephyr]

let me check again

[tired crane]

After trying to report in support system close my chat saying this....

I think hacker add another request of my credentials removal and he did first now they don't listen to my request?

[spring gorge]

good evening, there was such a problem. Deleted a friend, then kicked her out of the account, re-logged in, and there was no other person in her friends with whom there were 8 thousand interactions and a rack. Please help me solve this problem

[native anvil]

If you created a conversation before and did not close it and create a new conversation, this is the expected response. You should close the old conversation before creating a new one. For further assistance, please continue with customer service, as we are unable to help with account-related issues through the community.

[native anvil]

Could you please elaborate more?

[brazen zephyr]

Yes same problem

[tired crane]

Then how to close my old conversation they always close my recent conversation say ask me to return from old how is it possible because my old session was close

[native anvil]

You can find the option to change your linked e-mail or mobile number in Settings > Account > Email linked/Mobile number linked.

To change the linked e-mail or mobile number, the following requirements must be met:

▫️ 1. The device has logged in 15 days in the past month.
▫️ 2. The e-mail address or mobile number has been linked for 7 days.
▫️ 3. You are currently logged in with the linked e-mail address/Mobile number linked.

To make changes, you must continuously log in from the same device for 15 days. If you log in using a different device, the login day count will be reset. Once these conditions are met, you can enter the new e-mail address or mobile number you wish to link and receive a verification code to complete the process.

[tired crane]

See.. How i am supposed to return from old conversation... There is always new conversation shown here

[spring gorge]

I stood in the lobby with a person with whom I had 8 thousand interactions and a stand, we wanted to go play, but before that I deleted the person from my friends, after deleting this person, a couple of minutes passed and I was kicked out of the account, after I Restarted showed me that the person with whom I had 8 thousand interactions is not my friend, the Internet at that time was stable, so it's definitely not because of the connection. We have a video where we put the rack, we can also send screenshots. Our IDs: 5251252061 and 557865194

[native anvil]

Please try using a social media account to log in instead of your e-mail/phone number.

[brazen zephyr]

Any problem for cannot login with mobile ?
changed dns and restart device and routine repair

[brazen zephyr]

I can login with twitter and email but I wanna login with phone number

[native anvil]

If the issue persists, please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

Note that sharing accounts is a violation of PUBG MOBILE's terms of service and is done at your own risk. For additional support, please contact in-game customer service, @night cloak.

[native anvil]

Please refer to this response, @spring gorge.

[native anvil]

Please refer to the last part of my response, @night cloak.

[cobalt iris]

how am I supposed to understand this?

I killed from the frying pan and I'm in 3rd place

nice

[deft ibex]

I have a question, is it possible that my echo problem is actually in the pubg mobile app instead of my earphone's?

[azure tulip]

Bcs of this

[cobalt iris]

Really?

[azure tulip]

Yeah

[cobalt iris]

Why was I in 3rd place when I was doing 15 help?

[cobalt iris]

most likely because of the headphones

the microphone is too close to the speaker

[deft ibex]

I already tried 3 different earphones and there's still the stupid echo.

[native anvil]

This issue has been reported in #1061332696615358505. You may provide your details there.

[cobalt iris]

are you sure you have it? are you playing alone?

maybe your team-mate?

[native anvil]

Rank is determined by a combination of kills, kill-death ratio, and assists. It seems that you had fewer assists compared to your team.

[cobalt iris]

now I am in 2nd place, although there is much more help than 1

this is very stupid

As for me, in the arms race, the main thing is murder, not how many times you died and how much you helped

so the fact that you, having made the last murder, are standing in 3rd place is stupid

I hope the developers will look and sort it out, although I think not)

[deft ibex]

Is there an actual fix for it yet? Or nah?

[midnight salmon]

When I was in the lobby, when I was going to enter an account other than my other tablet, I entered my main account and entered the same account from both devices by mistake, will I get banned?

[native anvil]

If there are any updates regarding that issue, they will be in the same post.

[midnight salmon]

@native anvil

[deft ibex]

Alright, thank you.

[native anvil]

You are welcome!

[native anvil]

Repeatedly logging into the same account from different devices while the account is still open is not recommended as it may appear to be suspicious activity and result in the account being temporarily login suspended.

[midnight salmon]

It only happened 2 times now. There was no other

Get banned?

@native anvil

[native anvil]

No, and you don't have to worry about that. Also, you can contact in-game customer service for further assistance.

[midnight salmon]

They dont help me

[native anvil]

Has your account been banned or just worried about it?

[sweet merlin]

coming new? i press collecte and nothing xD

[native anvil]

Please try to perform a routine repair of the game from login menu.

[sweet merlin]

yesterday i press for rpteam :S

ok

[sweet merlin]

nothing is there now :/

[frank fox]

Hello

Someone stole my account and changed all the social media accounts please i want it back

[timid wedge]

@native anvil @static sleet bro I want to Ask about Top Highlight feature.
ID: 5552768662
Lvl: 69
highest Rank : Ace 3 time
But I didn't get this feature till now Please help me how to do that my Highlight moment option is enable and it creates highlight but I don't have Generate Top Highlight option Available Please Help
or Give me any Contact for PUBG where Can I report this

[woven barn]

Bro what is this,I downloaded the entire pack and it's showing like this

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[woven barn]

Bro help 😭

[woven barn]

.

[inland anvil]

He was robbed 3 months ago, and I could not protect him. Can you return it or do a check on the IP, and you will know that I was the one who opened it

And at this time I was very busy and did not pay attention

It is being stolen and this account Create from 3 or 4 years

[cyan citrus]

If it is related to compromised or stolen account, please contact the customer service of your social media accounts and customer service in-game for further assistance, @inland anvil.

[woven barn]

@cyan citrus can U help me?

[inland anvil]

okay bro thank you for time

[cyan citrus]

You're welcome, @inland anvil!

[cyan citrus]

Hello! How may we help you?

[woven barn]

What's this like literally

I downloaded everything still I can't play

Hlo?

[cyan citrus]

Could you please add more details about the issue you are facing, @woven barn?

[woven barn]

So see I downloaded the maps basically but still I can't select the maps and start the game

like as U can see I downloaded both erangel and livik with the martial event or whatever it's ,still I cant start the game

Got it??

@cyan citrus

[cyan citrus]

Why you can't start the game, @woven barn? Also, I don't think that you completed the downloads as your downloads are still in progress.

[woven barn]

Bro see the mb comparison

Livik it's 19/19 mb

Erangel it's 267/249+18mb

Isn't it the limit?

[cyan citrus]

Please try to restart your game one time, @woven barn.

[woven barn]

restart my game?

Ok

I'll try and let you know

@cyan citrus bro tried still no result 😭

pls help me with this ridiculous glitch

[cyan citrus]

Could you please share a screenshot of the download progress from your Resource Management Center, @woven barn?

[woven barn]

Where's that ?

In settings?

Sorry I just downloaded the game after a long time so idk

[cyan citrus]

There would be a small icon of downloads on your main menu screen, @woven barn.

[woven barn]

That cloud?

Like option

[cyan citrus]

Yes, @woven barn.

[woven barn]

@cyan citrus

Le bhai

Bro?

[cyan citrus]

Tap on Classic Maps and share screenshot of the download progress of the maps that you want to play, @woven barn.

[woven barn]

Ok

Erangel

[cyan citrus]

Can you try again now, @woven barn?

[woven barn]

What to try

[cyan citrus]

Select the map and try to start the game again, @woven barn.

[woven barn]

Ok

[woven barn]

Tried

Still same results

[cyan citrus]

Please perform a routine repair of the game from login menu and restart your device, @woven barn.

[woven barn]

Ok then

[deep anchor]

Why no extra challenge cards ?

[inland anvil]

@cyan citrusCan you tell me how to communicate with clients on social media

Customers in the game BOT

[timid wedge]

bro I want to Ask about Top Highlight feature.
ID: 5552768662
Lvl: 69
highest Rank : Ace 3 time
But I didn't get this feature till now Please help me how to do that my Highlight moment option is enable and it creates highlight but I don't have Generate Top Highlight option Available Please Help
or Give me any Contact for PUBG where Can I report this

[woven barn]

Love you @cyan citrus bro thanks for helping so patiently

[cyan citrus]

Please refer to #faq sub point 2.8 for further instructions on how you can contact the customer service of your social media accounts. Regarding the in-game customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[cyan citrus]

You are welcome!

[storm flume]

Please contact the customer service for further assistance, @timid wedge. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Is legit ?

Is he real?

Or just stealing my account?🥹

I am newbie.. why doing it

[cyan citrus]

This is a scammer. Please block the user and report him to Discord at https://dis.gd/report, @night cloak. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[night cloak]

Thx u 😊

[cyan citrus]

You're welcome!

[night cloak]

I was just newbie with problems in game … and yes so meanie for that

[cyan citrus]

Could you please elaborate?

[rapid dune]

WTH???? HE LAGGING I AM ALREADY HIDED BEHIND THE WALL AND STILL GOT KILLED???

[hallow delta]

Hi! I need 2022 All-Talent Championship Regulations, where is it?

[rapid dune]

So when the server lags will be fixed?
When the mic echo will be fixed?

[native anvil]

Hello, are you inquiring about the rules of the All-Talent Championship or its schedule?

[native anvil]

Please refer to this response, @rapid dune.

[rapid dune]

@native anvil oh daaaah we already did. And what now? Wait for another couple months to fix it?
And when will be fix for server lags? Not bullets registering?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rapid dune. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[rapid dune]

I did. Nothing happened. Because there is no real people just BOTS

FIX THE GAME AND STOP ASKING STUPID QUESTION

You all know the problems

But YOU DONT DO ABSOLUTELY NOTHING

And dont forget to ignor 😉

How to be pubg support step to step
1 got every information possible about bugs
2 do nothing. Because we here just for money.

[native anvil]

Please be aware that the moderators of this server are not affiliated with customer service and are only volunteers. The steps to resolve game bugs have been explained to you. If you need further assistance or the explanation is unclear, reach out to in-game customers service. Additionally, kindly refrain from repeatedly asking about the same matter after receiving a response.

[rapid dune]

THERE IS NO IN GAME SUPPORT ONLY BOTS! DO YOU UNDERSTAND THIS?

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[rapid dune]

Yes i tryed

Guess what

They didint help

[cerulean bone]

Question, If we got above top 40 in the First week of playing crew challenge - do we still have to play Week 2-4 ? Or are we automatically going to semi-finals ? @native anvil

[native anvil]

The top 40 teams each week will advance to the semi-finals.

[cerulean bone]

So we just avoid this correct ?

[native anvil]

The top 40 teams every week will advance. Teams that reach the semi-finals will be randomly divided into 4 groups. For more information, refer to the event rules and schedule.

[wispy crow]

Can You Tell Us How long Is New Year Vacations to the staff

[native anvil]

We do not have information in this regard.

[iron shoal]

Can anyone tell when will ultimate arena will be back in rooms?

[native anvil]

Feel free to use #996458713126797405 to share your feedback and suggestions regarding the game.

[dim willow]

Hello. My game account was hacked, please help me recover it

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[gritty blade]

How to fix this
My account was hacked And i can't login

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[gritty blade]

Already report to costumer service but no change I have submitted all the evidence

[native anvil]

Please be advised that only in-game customer service can help players with account-related issues.

[gritty blade]

Okay

[dim willow]

I can not contact the support team by e-mail, due to the fact that their mailbox is full and they cannot receive letters, they answer my letters, (Contact support directly) please tell me how to contact support directly ?

[native anvil]

The only recommended way to contact the customer service is through in-game. The e-mail is only meant for general queries, not account related issues. Refer to subpoint 5.4 in #faq for further information.

[ancient path]

Why I have this loading screen everytime I open the game

[solid badge]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solid badge. Remember to read through #faq before asking questions in the support channels.

[solid badge]

#help

[native anvil]

Hello, how may we help you @covert solar?

[static turret]

please help me , why my region rank based on north america server , my server is europe

[native anvil]

The reason why the loading screen get stuck is usually caused by network/signal instability in your current area, please try the following:

▫️Make sure your network environment is in a stable stage.
▫️Try switching your network to (4G or Wi-Fi), and make sure you are in a stable signal area.
▫️Free up some storage on your device.
▫️Try to perform a routine repair of the game from login menu and restart your device.

[cyan citrus]

If you have recently changed your region, the changes will be applied to the Region Rankings of the following week.

[static turret]

oh yes i changed the server yesterday , thx so much

[cyan citrus]

I meant the region, not the server, @static turret.

[static turret]

i changed 21 days ago !

[ancient path]

Is impossible for the WiFi, I have 60gb free, I have this bug after a routine repair I try to do it 4 times but nothing

[cyan citrus]

Did you change it from your Account settings or from your Region menu?

[ancient path]

I have 1.5gb on speedtest for WiFi and 1ms with 0 jitter

[static turret]

i can't remember but i think in account setting

[cyan citrus]

If you recently changed your region from your Privacy and Social settings of the game or from your Region menu using the Settings option, the changes will be applied next week, @static turret. It will show ''Different Region'' until then.

[native anvil]

Have you tried re-installing the game?

[ancient path]

No

@native anvil

It's impossible the option of the wifi

[native anvil]

Please try to reinstall the game or reset your network settings.

[ancient path]

Ok

[forest bear]

A.O.A

I cant open create and game crash al the time

[glad bolt]

Get a better phone then

[native anvil]

Please share a video recording of the issue you are facing.

[dire edge]

Hi
When can I have fun?? Experimenting with 90 fps on the Xiaomi 11t Pro phone, which is now in the third year since its release??

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[dire edge]

I have been reading this for two years and nothing new has been sent to this link 2000 times

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[dire edge]

👍👍

[midnight salmon]

I just worry About this , not banned

[native anvil]

Don't worry, unless you log in from multiple devices while the account is already open, in which case the account might be temporarily suspended for suspicious activity.

[midnight salmon]

Okey thx, ı scared bc ı I put a lot of effort into the account

Thx @native anvil

[native anvil]

You are welcome!

[cold plover]

Hello, my account was banned on 10 , id 5679548940 nick Meow, I did not use third-party programs and cheats, this can be viewed by my matches, I am ready for any checks, I have been playing for a long time
The account was a donation, please unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold plover.

[night cloak]

@native anvil stay grinding gj

[native anvil]

Thank you.

To reset your password for email login, please follow the steps listed below:

From the login page

▫️ Select Log in via Phone/E-Mail.
▫️ Select Log in via e-mail.
▫️ Select Forgot Password and you may reset your login password by obtaining a verification code.

Also, don't share sensitive information like email in public messages or with anyone. Keep it confidential, @upper python.

[half steppe]

This person is playing with someone who uses the cheating tools in the game and takes advantage of that to raise his layer in the game

I hope to take this into consideration to maintain fair play within the game because his friend used cheating in the game and got a ban for 10 years, but he did not get anything knowing that he was taking advantage that his partner was using cheat tools in the game

[cyan citrus]

Player behavior and data is analyzed in aggregate. A player will not be punished for inadvertently teaming up with a cheater from time to time, but repeatedly and actively teaming up with a cheater will result in penalties, @half steppe. If you believe player was intentionally involved in playing with a cheater, please feel free to report the player using the built-in report feature.

[storm flume]

Please do not use languages other than English, @long jolt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[half steppe]

@cyan citrus There is a permanent cooperation between him and his partner and the proof is in the picture while he is standing next to him you can look at the picture and make sure of it

[cyan citrus]

We cannot help you with this any further through the community. Please feel free to contact the customer service in-game should you require further assistance with this, @half steppe.

[half steppe]

How can I contact someone who can help me with this to maintain fair play? @cyan citrus

[cyan citrus]

Please use in-game report feature or contact the customer service in-game for further assistance, @half steppe.

[half steppe]

Thanks for the info

[cyan citrus]

You're welcome!

[reef trail]

can I unlink my mobile number from the account?

[cyan citrus]

It is not possible to unlink an e-mail or phone number, but you can change them, @reef trail.

[reef trail]

alright, thank you!

[cyan citrus]

You're welcome!

[smoky mauve]

.

.

.

.

[cyan citrus]

We unfortunately do not have information in this regard, @smoky mauve. You may try to contact the in-game customer service regarding this.

[smoky mauve]

Okay

[winged junco]

Hello world, I need help.... I've been banned unfairly, its crucial please help me...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged junco.

[random lynx]

how to converted?

[dawn lagoon]

Can someone help me with something please?

@cyan citrus

Can you show me where it says that it is not allowed to sell pubg accounts?

[cyan citrus]

It is stated in PUBG MOBILE's terms of service: https://www.pubgmobile.com/terms/en.html, @dawn lagoon.

[dawn lagoon]

Is it not written here?

@cyan citrus

[cyan citrus]

Where, @dawn lagoon?

[dawn lagoon]

Here in the regulation

Faq*

No?

[cyan citrus]

Do you mean in #735483472432594994, @dawn lagoon?

[dawn lagoon]

Faq

#faq

Here

Do not write?

Can you text me so I can translate to someone?

Pls

[cyan citrus]

Text you what, @dawn lagoon? Please read the terms of service.

[cyan citrus]

The event to convert these coupons has already been concluded.

[dawn lagoon]

Does it say there?

[dawn lagoon]

I need this in writing

[quasi sandal]

Hey

[quasi sandal]

https://youtu.be/eiJs2WAV_I8

@lime juniper

[cyan citrus]

Open https://www.pubgmobile.com/terms/en.html. Tap on ''5. Eligibility and Registration'' and it is written under point ''d''. You can copy it from there.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @quasi sandal.

[dawn lagoon]

@cyan citrus

and can he file a complaint if he shared his data and it is not legal?

from the point of view of the rules of the game

?

[cyan citrus]

Yes, feel free to report any terms of service violations through in-game using the built-in report feature or the customer service, @dawn lagoon.

[undone dust]

What is this mean when i try to start the game ?
" Match error . Time is changed by other "

[random lynx]

is not

[silent kelp]

When I try to join the battlegrounds server it says invalid link

[undone dust]

Can someone explain this to me how can i find my identifier or should i create one and for each report should i write it ??

[ancient cedar]

The identifier is used by Community Manager to identify "the reporter" efficiently.

If you wish yourself to be eligible for #cheating-news, use your in-game character identification as identifier or else you can enter any random number.

[undone dust]

I tried to add mine and the number as well but it need 12 digits and mine is 10 😦
Anyway thanks 😊

[coarse matrix]

Can anyone help my account got hacked

[grim shard]

Why my account banned? I was playing using gameloop. I didn't use hack or third party software. I was playing unranked erangel and then i was banned! please pubg fix what's wrong in the system. waiting for your positive reaction! @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grim shard.

[quartz skiff]

Hii, I've been trying to contact the community manager regarding the community section but it seems like they're only trying to terminate my account for no reason.

First time, i received around 14 Copyright strikes and my channel got terminated. i came here for some help but all i got was negligence. So i had to put up some contacts and my strikes were removed and my channel was restored and @lime juniper inboxed me that they've removed the strikes but make those videos private and so i did.

but just within 24 hours, i received 40 copyright strikes again ( each and every copyright strikes was on a Montage. nothing wrong shared in them) although all the previous videoes were made private so i posted on community section again seeking restoration.

But @lime juniper , sorry to say this ma'am, i know you're really busy and obviously got no time for such content creators and obviously you have a very soft corner for indian content creators, but why adding the screenshots from the private videos just to make the reason authentic when you domt have one?

I'm okay with getting suspended since the support you guys show to your content creators is wholesome and hope karma will serve you all better.

Peace out.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fading vigil.

Please send your concern in #1055891271849353226 and wait patiently for a response, @quartz skiff. We may otherwise have to mute you.

[quartz scaffold]

why ??

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @quartz scaffold.

[honest tulip]

Help untie the lost mail

[worthy sinew]

You can use any 12-digit numeric value of your choice. If you wish to be eligible for rewards, use the same identifier for all future reports.

[south heart]

@lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @south heart.

[forest bear]

I am on Gameloop not phone

[bronze trout]

Please help me with restoring my account. It was blocked after falling into the hands of scammers. I really am not to blame for this blocking. I will be able to provide absolutely everything you ask. Tell me which devices I've played on before. Help please. I don't deserve this. This account means a lot to me. I have invested quite a lot of money in this account (for me).
My ID is 5562336345
Please be understanding and help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze trout.

[fathom temple]

Hi, My Account is getting frozen for not updating the emulator, but I've the latest version of it. Please support -
ID: 51692542492
妥DrPa͜͡nda

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom temple.

[verbal robin]

How to change 3rd link and mobile

[cyan citrus]

All these conditions must be met to change your linked e-mail or phone number, @verbal robin:

[verbal robin]

I need urgent remove

[cyan citrus]

Why is that, @verbal robin?

[verbal robin]

Account issue

I want to remove it

[cyan citrus]

Selling of accounts is against PUBG MOBILE's terms of service, @verbal robin. Please refrain from mentioning about such activities here.

[verbal robin]

Hmm i need to remove 😥

[cyan citrus]

You cannot unlink a linked e-mail or phone number and It is not possible to change it unless you meet all the above requirements, @verbal robin.

[verbal robin]

If want to remove then what should i do

[cyan citrus]

Refer to my this response, @verbal robin. Linked e-mail and phone numbers can be changed, but cannot be unlinked.

[verbal robin]

Thank u

I have issue in login with mobile number

[cyan citrus]

Should you require further assistance with this, please reach out to the in-game customer service, @verbal robin.

[verbal robin]

When i unban for playing all talent championship matches

[nova sandal]

My facebook has been blocked how to get back my account

[cyan citrus]

Players with a history of cheating will be permanently suspended from participating in All-Talent Championship.

[nova sandal]

My account is S1 play

[cyan citrus]

Please contact the customer service of your social media account for further assistance: https://www.facebook.com/help, @nova sandal.

[nova sandal]

I've been permanently blocked on facebook, so I can't log in pubg

[verbal robin]

Teamup with cheater i got ban so its mean i suspended for playing all talent championship

[nova sandal]

Can pm?

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service. Your other option is to create a new account and continue playing the game. Please keep in mind that it is recommended that you connect your PUBG MOBILE account to more than one login methods, @nova sandal.

[cyan citrus]

There is unfortunately nothing we can do to help you with account related issues through the community.

[cyan citrus]

Please refer to my previous response.

[toxic isle]

why do i keep getting this day by day this is the 3rd time ive gotten this

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @toxic isle.

[hallow ice]

Hello support team
You have received an unfair ban
And I did not use cheating on you my account statement well
This made me sad because I am a clean player
Name:يـس乀
ID:5549153565
And I'd like you to look into me, please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow ice.

[undone idol]

Hello dear papg support, you blocked me for 10 years for suspicious returns, But I did not violate the rules of the game and did not download Cheats or plugins.I would like you to review the match and unblock my account.
My ID:51633544559
My Nickname :¯DyCkYシ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone idol.

[nova sandal]

My Facebook got unblock but the hacker hack my account

[nova sandal]

He didn't know how to unbind my account during my block

[storm flume]

Please contact the customer service for further assistance, @nova sandal. Refer to subpoint 5.4 in #faq for further information.

[nova sandal]

i am 2018 player

[storm flume]

Please do not use languages other than English, @silver gazelle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wispy crow]

can you tell me about the generation of airpods pro Max Given in Warriors Trial Event

[little shuttle]

Hello pubg support team
My account has a problem on achievement named preverance its stuck on 33 days can you help me with this please?

[earnest ore]

hello. If you have vacancies for the position of a technical support employee inside the game

[mossy merlin]

Hello

[fading vigil]

ID 5235638686
Vietnam likes to use thong play because they are not good at playing. Use cheating as a daily life. If id doesn't use cheating, you can touch my face.

[night cloak]

Name: BABA Voss Can you please ban?

player name BABA Voss

now on Tiktok live broadcast

[gusty jacinth]

You can report this player by using cheater report link go to #897611453404700733 and check pin message

[night cloak]

@celest shadow can u help

my account got hacked and got banned soon after

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[gritty blade]

how do i get my account back? I have reported to the service center but it is not resolved

[sleek raft]

Can anyone explain why forge progress is showing only 17?

[sleek raft]

@celest shadow

[undone stratus]

How I can make appeal on my ban, if I think this ban given by mistake?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone stratus.

[native anvil]

Could you please elaborate more?

[native anvil]

Hello, how may we help you?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[native anvil]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[celest shadow]

Forge progress resets when you get a Mythic Emblem.

[native anvil]

Please try to contact them again. We are not affiliated with Customer Service, we cannot help with account-related issues through the community.

[sleek raft]

Oh now i got it thankyou @celest shadow

[dawn lagoon]

Can the police get involved for this?@cyan citrus

Because the regulation says that it is not allowed to sell your account, etc

[cyan citrus]

Please report the player through in-game, @dawn lagoon.

[sleek raft]

Does the progress in Forge reset to 0 every week?

[lyric vector]

Why everyone in sweden play pubgm die with 1-2 bullet in ranked or any mode.
This issue i tested on every wifi/ internet company.

And it seems this issue from pubgm not from sweden internet brands i believes.

[celest shadow]

No, but the draw count does on every Monday. The weekly perk crate also resets to a claimable state.

[lyric vector]

@celest shadow

[celest shadow]

If you encounter any issues with the game, please create a post in #996546243859853424 in compliance with the channel guidelines.

[lyric vector]

Ok thx

[thorn dragon]

hi
My facebook account has been locked. I lost access to my account. I can't login to my pubg account because my facebook account is locked. I worked really hard to get my account back, but it is not possible to reach the authorities. I couldn't find a solution from the support site in the game. I need your help. As far as I can see, the person experiencing my problem is very few and I couldn't find a solution, please I need your help.

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the Facebook's customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game. Please keep in mind that it is recommended that you connect your PUBG MOBILE account to more than one login methods, @thorn dragon.

[storm flume]

Please do not use languages other than English, @thorn dragon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorn dragon]

my problem is this i want to gain access to my pubg account

[night cloak]

Hi

do they count towards rewards only when we report a social media profile? Or do we need to specify a numeric ID?

@native anvil

[open flax]

Every season / every time I see this information. How do I fix this? I have never used boosters or other similar ones, but there is an inscription banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open flax.

[native anvil]

To receive rewards for reporting, you can report Facebook pages, groups, Discord servers, Instagram and TikTok accounts, and YouTube channels that violate PUBG MOBILE's terms of service, such as account selling, UC selling, and cheat publishing.

To make a report for rewards, you can use any 12-digit numerical value of your choice. If you are a top reporter and eligible for rewards, you need to send this 12-digit numerical value to the community manager to claim your reward. If you simply want to send a report without receiving a reward, you do not need to include this value.

Note: If you wish to receive rewards as a top reporter, use the same numerical value for all future reports. Also, keep this 12-digit numerical value confidential and do not share it with anyone. If you are eligible for rewards, you must provide this value to the community manager to verify that you submitted the reports.

For further information, you can ask other reporters in #1021559518490009712.

[feral lion]

Can I do report on 'online pubg mobile accounts and UC seller accounts' ?

[native anvil]

Yes, you can.

[solar raptor]

I am very sad

the technical support team retrieved my account from the hacker, but I found it suspended.
What is my fault when you know and revealed by yourself that my account was hacked from the date of 12/30 and from this date I started to write to you and you were late in replying. Isn't this unfair and unfair to you?

Note: I was answered by Maryam and Ayman.

Important dates and information:

1- My account was hacked on 12/30/2022 by a Turkish person.
2- Technical support was contacted on the same day that my account was hacked.
3- Ms. Maryam replied that the technical support team is really investigating the matter. 4- On 1/20/2022, Ms. Maryam replied and stated that the technical support solved the problem, restored the account, and canceled the secondary link of the hacker.
5- At the same time that Ms. Maryam replied,
I went directly to log in to the account.
I was overjoyed at getting it back, but when I logged in,
I found it hacked from 1/17/2022

• A very important note:
  the account was classified on 1/17/2023
  and this means before technical support retrieved my account .
  It's not fair that you don't cancel the band,
  you know it's hacked, and since you're a big company, you definitely have a complete *recorded archive of the game..

What is my fault, guys?

ID:5328120125
Name : Esperanza ツ彡
[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar raptor.

[dusty crow]

<@&639889499718942720>

[dusty crow]

Please see this before one of your admins mute me again, this is a security concern.

[lime juniper]

The security issue was solved on the same day it was reported, so it has not been possible to exploit it after that date. If there are players who have still not been able to recover their account from this incident, we encourage them to contact us so we may assist them. We are already working with Dreamcase to recover her account.

[dusty crow]

if my account was hacked would I get direct support from you or anyone from tencent?

[dusty crow]

It's only content creators that get expedited support, what about us, normal players that don't spend over a grand on this game?

[lime juniper]

When did it happen?

[dusty crow]

oh, i'm not saying that my account was hacked

I meant, if it ever does get hacked. I don't link any emails or phone numbers

people usually don't receive their 2fa codes when logging into new devices

example

[lime juniper]

If anyone was affected by our issue on that date, they are welcome to find us in the community for help. Otherwise, it must go through the customer service.

[dusty crow]

and your mods delete msgs, so I can't retrieve what was said in the past

[dusty crow]

but customer service is dead though.. how come those victims didn't go through community for help?

i don't want you to pull the ban hammer on me too early, so I will try to keep this clean

[lime juniper]

The victims were not many, and they were mostly content creators. It is easier to target them than to target someone randomly from the game.

[dusty crow]

your support says otherwise.

#questions channel

[lime juniper]

I did not have the chance to update them on this situation earlier. That was my fault.

[dusty crow]

I get it, you manage many servers, but don't you want to show some care for this one? It's a big community here and you don't want that to fail

[night cloak]

i need to add a discord ID to get a reward for reporting.

Right?

[dusty crow]

im sick of your mods muting me for no reasons

[lime juniper]

I do, and I love this community more than any other that I manage. I recently switched department internally and am still trying to settle in, but 2023 should be a better year in terms of direct support here on Discord.

[dusty crow]

don't you think you should add customer support on this discord too? IN game support is wacky af

[dusty crow]

oh really, makes sense why you were offline, cutie

[lime juniper]

No. Select something secret to you. Share it with me if you are announced in #cheating-news.

[dusty crow]

if you do love this community, show some love in the feedback section, huh?

[night cloak]

:/

[night cloak]

My pubg ID not accepted here

[dusty crow]

write a 12 digit passcode and remember it

[night cloak]

Okay its mine for me for exp 123456789101112 right?

Okay dude thank you.

[dusty crow]

You still haven't answered my question, why do they get quicker service, why didn't they go through customer service like most of us have to?

[dusty crow]

I'm quite curious on this one

[lime juniper]

Like I said earlier, content creators were the main target for our issue on that day, so we obviously want to help them get their account back.

[dusty crow]

so we players are less important? What would happen if a normal player got hacked like that?

[lime juniper]

Refer to the 2023 part of the previous response.

[dusty crow]

I saw.

On top, there are so many glitches in the game. I wish you play the game to see how terrible the game has become. 20gb on a mobile game

[lime juniper]

The victims were not many, and they were mostly content creators. It is easier to target them than to target someone randomly from the game.

[dusty crow]

On a normal day when players change device, or their fb accounts get hacked..

[lime juniper]

If there are players who have still not been able to recover their account from this incident, we encourage them to contact us so we may assist them.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper python.

[dusty crow]

well now you are replying, but days back when others had similar problems, u were offline and you don't often reply

[lime juniper]

We were on holiday.

[dusty crow]

Since when did you celebrate lunar holiday

lol

[lime juniper]

The company I work for is Chinese and does, so naturally I follow some of their holiday schedules.

[dusty crow]

@lime juniper you're the only one that can make changes and so forth, i'm only begging you to make the game better and listen to our feedbacks

[dusty crow]

got it.

[night cloak]

I created my own code and forwarded it to you. I'm starting to report. but the page I can follow is not working. I didn't add anything about my own game account.

my english is not very good i can't understand the progress.

[dusty crow]

if only you play the game, you will feel the frustration.

[night cloak]

Can you give a short and simple explanation about this?

[dusty crow]

tencent optimizes their chinese games so well, why is pubg so terribly optimized?

@lime juniper

90fps lag, hill glitch, server timeouts, just to name a few.

just because people don't 'post those issues doesn't mean they dont exist, but their issues are mostly ignored

[lime juniper]

Our team is working tirelessly every day and does their best to deliver you a good experience. With our community channels not being flooded as much as they were while the game was still new, it is much easier for us to keep track of reports in the community. For the past few months, we hired a team who focuses only on Reddit and makes sure everything there is answered. Reddit is an easy place to organize it. With forum channels finally being a thing on Discord, we plan to use Discord more to connect closer regarding support matters. This should happen in early 2023. In the meantime, you should check out Reddit and see if that helps.

[dusty crow]

Reddit is mostly for NA users and NA itself doesn't play this game

wrong demographics

[dusty crow]

Can I agree to disagree?

you should play the game first and see how much resources the game needs for it to run smoothly

[dusty crow]

which is why, some tryhards buy the latest phones just to play this game, only to find out.. well you know it

games get better as time goes on, by learning and listening to players' feedback. PUBG mobile, however.. did the opposite

I guess this speaks some volume

views going down on a 3m channel.

this game still has some potential. and again, you are the last person that has the right to make this game better.

Server lag, someone posted it but because there aren't many upvotes, does this mean that this problem only exists for one individual? (I don't think so).

[lime juniper]

Give me a few weeks to get some things away from my plate and to settle in with my new focuses, and we can discuss more about these ongoing issues. I also plan to resume playing for minimum 1 hour per day. Will get back to you in the nearest future: we plan to reorganize this whole support category and make sure everyone receives an answer and updates on issues. For cases where the customer service has not solved a matter within 7 days, we aim to help them here instead. Bugs will receive more detailed updates on when they will be resolved.

[dusty crow]

pin this, so if this doesn't happen we can open a lawsuit

[dusty crow]

Lol

where's my tag

you still owe me

[dusty crow]

does that mean that you never played before? Show us some videos of your gameplay

[lime juniper]

A lawsuit would not get you far, though. It does not guarantee anything: all these are plans, but I see no reason for them to be cancelled.

[lime juniper]

I am level 50+. Played a lot in the past.

[dusty crow]

jk, i don't have the $ to hire one anyway. Besides, i'd take you out for chicken dinner if you don't mind

[dusty crow]

what is your user Identification?

[lime juniper]

Errora403.

[dusty crow]

Lol

is this fr?

[lime juniper]

Hmm?

[dusty crow]

is this for real?

what's your server?

[lime juniper]

I was a player before I got hired here.

Europe.

[dusty crow]

let's run a few games?

[lime juniper]

I should set up a form where people can sign up to play with me. I get a lot of these requests. ;)

Could be possible to do 1-2 different people per day.

[dusty crow]

you know there's a phrase that says actions speak louder than words

how about we start now?

[lime juniper]

True, but give me those weeks first.

[dusty crow]

oh come on, what if I don't exist anymore?

cuz your mods can ban me someday

or mute me

your dms are closed. '

and u don't often reply

hey, don't laugh

btw, when you said few weeks, how long is that?

few can have several interpretations

in case u forgot:

[lime juniper]

1-2 months is what I think is realistic, but things move very slow over here due to all the massive teams and protocols. Will update you later.

[dusty crow]

I believe you're in a first world country, so moving things isn't as hard as I'd imagine

[dusty crow]

also, thanks for taking the time to chat with me today. It was a pleasure, though i wish we can chat everyday

[lime juniper]

I think we have the feature where roles can be selected natively now, so will look into that soon.

[dusty crow]

?

wym

[lime juniper]

I mean internally. It has nothing to do with the environment.

[dusty crow]

u can just assign me a role , make my name look less monotone

[dusty crow]

ah, let's see how it goes

[lime juniper]

A system where you could select a role with your color preference. Will need to discuss it with our lovely moderators.

[dusty crow]

oh come on you are the manager

[lime juniper]

I mean, you can also just try to level up?

[dusty crow]

well I am talking to you

but it is not making any changes. I don't know anyone here

[dusty crow]

i'm not even asking for mod or anything like that

[lime juniper]

My pleasure. I should get going now, but thank you for your kind patience and understanding with the matters we discussed, and thank you for raising your concerns. Please note that your feedback is very important to us.

[dusty crow]

it's early.

you talk with sense, unlike your mods(no offense)

they'd say something and then end the convo saying we cannot help..

[lime juniper]

They are right that we cannot help much here right now, and that is not their fault. We are working on it, though.

[dusty crow]

people's patience don't last forever ;p

i think that should be established

don't ban me plz :/

[lime juniper]

That is true, but establishing something that will not work, in a rush, will do no good either.

[dusty crow]

we'll they've been mods for quite some time..

not like this server was made one week ago ;p

error, that spotify is doing you no good

;p

[night cloak]

Error can u see my message?

i sent my 12 digits numberic.

[green agate]

Out of place, but she has good taste.

[dusty crow]

why do u gotta interrupt? you see @lime juniper this is why i wanted a private conversation.

[dusty crow]

someone's stalking her all day I see

[lime juniper]

That is not their fault and I think I explained it earlier.

[night cloak]

Please help meee 😝

[dusty crow]

yeah I know, i'm saying i'm running out of patience

[lime juniper]

Yes, but there is no point sharing it with me unless you have been announced in #cheating-news.

[dusty crow]

but again, your dm's are closed, and you don't really check private threads.

[night cloak]

I just started reporting.

[dusty crow]

any songs to share?

[night cloak]

I created my own code. How will you know it's mine? I don't quite understand this part... @lime juniper

[lime juniper]

I think as we have hopefully answered your #questions questions now, you should use one of the conversation channels instead so we can let users get their questions answered here. It was nice talking to you, but I really have to get going now.

[lime juniper]

Keep it to yourself until you are asked to share it with me.

[dusty crow]

There's nobody here to talk, but I will let you go now lol. DOn't forget what u said.

[night cloak]

I sent you that code as a private message... for you to remember when that day comes. please don't delete messages 😂

[dusty crow]

how?

[night cloak]

😄

You blocked dude 😂😂😂😂😂

[dusty crow]

@lime juniper how could you 。。。

[night cloak]

Hahahah lol 😆

[dusty crow]

you shoulda make this post earlier so I can say something about this。。。

[night cloak]

🤣🤣🤣

[digital tartan]

facing High ping issue after new season update before my ping was 20ms now 103ms can anyone guide me

[nova sandal]

Me too

Why iPhine 14 Pro cat not open 4X

[vocal coyote]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vocal coyote. Remember to read through #faq before asking questions in the support channels.

[vocal coyote]

Sir

Please help 🥺

[static sleet]

Please state your question.

[vocal coyote]

My Facebook account has been disabled and my PUBG mobile account was connected with only Facebook account now what I do

I have no Any choice to play PUBG mobile

@static sleet sir Please help me

[static sleet]

Please contact the customer service of the compromised social media account, @vocal coyote. Unfortunately, there is no way for us to help you with compromised account issues.

[vocal coyote]

How I contact to Facebook's customer service

[static sleet]

Through their website, @vocal coyote.

[vocal coyote]

@static sleet please send me link

@static sleet please

[static sleet]

Please proceed from here, https://facebook.com/help.

[odd jackal]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @odd jackal. Remember to read through #faq before asking questions in the support channels.

[olive zodiac]

my account got hacked by someone and unlink everything need help😭

anyone can help me please

[storm flume]

Please contact the customer service for further assistance, @olive zodiac. Refer to subpoint 5.4 in #faq for further information.

[olive zodiac]

where i have to contact for help

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[serene linden]

I don't know what this
I play this game from 2018
This game from googleplay
Please this no good i don't use any tool

[earnest ore]

I wish to be a technical support employee, that is, to help users who have encountered problems

[native anvil]

Please be advised that buying, selling, and trading accounts violates the terms of service of PUBG MOBILE. We cannot help with account-related issues through the community. It is important to remember that the security of your account is your own responsibility. You should take measures to protect your login information and linked login methods. If you need further assistance, please contact in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene linden.

[native anvil]

You can find and apply for jobs at https://careers.tencent.com/.

[spark ibex]

Hey, I wanna some help

A week ago, I lost my phone, and then my account was logged into the game through the same stolen phone, and I changed the phone number linked to the game. I tried to contact support and send all the proofs, but can you help me?

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[sweet merlin]

he is clean

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @sweet merlin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[storm flume]

Please do not use languages other than English, @stone grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stone grove]

Hello, I had a problem my account in the game was hacked and all the credentials were changed, I can't log in and pick up my account, what should I do?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[stone grove]

I wrote to tech support, but could not help in this situation

[native anvil]

Please refer to this response, @stone grove.

[halcyon sandal]

@native anvil ?

I want some help

[native anvil]

Hello, how may I help you?

[halcyon sandal]

@native anvil yes sir in the reporting system someone is using the same identification number I am using to report

And he is reporting fake Insta IDs

Tomorrow when I slept I reported almost 130 IDs

Now when I woke up it's 138

And the id he's reporting are not related to pubg

[native anvil]

Have you given your 12-digit reporting ID to anyone?

[halcyon sandal]

No

I think he guessed the id or something.....

Is there anyway I can change the id to name or change the number....@native anvil

[native anvil]

Do you use easily guessable numbers, such as 0123456789, as your reporting ID?

[halcyon sandal]

No not like that

I dm u the number wait sir....

@native anvil see I dm u

[graceful pumice]

Hi, my name Tolay. I have been playing the game for 5 years. The game is great, a lot of acquaintances and impressions. But it's a pity that yesterday an erroneous ban account for 10 years came. I ask the creators to reconsider my account suspension. For 3 weeks I had small bugs with the game but I did not pay attention to it. The mail to which the account is linked is [e-mail], the game ID is 5134760313. I write to the mail, but the bot answers me. Please note my review and my problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful pumice.

[olive zodiac]

Hi Team,

I need your help in recovering my account from a fraud person.

I have got myself into a similar situation as Wynnsanity i cant log in to my account because the fraudster unlinked my social media and email

I was having financial troubles so I decided to sell my account on a online website. I got a response from the buyer and he said he was interested to buy my account at asking price. Then he sent me the photos os the transaction and tricked me into unlinking my social media and email from my account and linking his email to the account. When I didn’t received my money i tried contacting the customer service of G2G.com and they said that the transaction didn’t go through and the buyer had already left the platform and he got my account for free.

It is my sincere request to you guys to help me get my account back. Because i had spent over $15000 in that account owning the gun skins and mythics and everything. My player id was 5232486961 and i want you guys to bring my account back.

What should i do i tried to mail the customer service but the bot sends the same email every-time back

[native anvil]

Please be advised that buying, selling, and trading accounts violates the terms of service of PUBG MOBILE. We cannot help with account-related issues through the community. It is important to remember that the security of your account is your own responsibility. You should take measures to protect your login information and linked login methods. If you need further assistance, please contact in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@olive zodiac bro do you have any logins

[drowsy sentinel]

Hello bro please help my account was hacked yesterday someone is using my account they add secondary verification so I can't access my account through email or fb please help bro please

@native anvil ?

@polar marsh ?

Anyone please

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[drowsy sentinel]

I was trying to contact but it's not helpful please do something 😕

[native anvil]

Please be advised that the moderators of this Discord server are not affiliated with customer service and therefore cannot help with this issue. Only in-game customer service can help players with account-related issues.

[drowsy sentinel]

Bro I told you I was contacted but can't find any kind of help 😕

[crisp venture]

@drowsy sentinel Bro they will even i went through same situation and i got my account.When you talk to customer service they will ask you first UC purchase receipt of your account and 3mon old UC purchase receipt so that they can verify that you are the real owner of that account.Dont waste your time here and talk to customer service.Make sure that you have a login by which you can login when hacker number is unlinked .

[drowsy sentinel]

I can see my profile pic from my friends pubg account but can't access to login 😢

[crisp venture]

@drowsy sentinel follow my instructions

[drowsy sentinel]

But I can't login my pubg account when I'm trying to login they shows secondary verification

[autumn crystal]

Do u guys know how to enable gyro on samsung a12? Ive seen ppl with my phone play with gryo but wen i go to pubg it says phone dont hav. Do u know how

[crisp venture]

@autumn crystal see on youtube 😂

[halcyon sandal]

@native anvil can u tell me that can we report bgmi and pubg lite too?

[native anvil]

It appears that the Samsung Galaxy A12 does not have a gyroscope. For more information, feel free to search on the internet.

[native anvil]

Yes, you can.

You may refer to this announcement for further information:

#news message

[storm flume]

Please do not use languages other than English, @pseudo nacelle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[autumn crystal]

No i trust u. I jus see ppl on youtube mb they lying. Thanx tho

[native anvil]

You are welcome!

[olive zodiac]

no they unlink everything jn a moment

Hi Team,

I need your help in recovering my account from a fraud person.

I have got myself into a similar situation as Wynnsanity i cant log in to my account because the fraudster unlinked my social media and email

I was having financial troubles so I decided to sell my account on a online website. I got a response from the buyer and he said he was interested to buy my account at asking price. Then he sent me the photos os the transaction and tricked me into unlinking my social media and email from my account and linking his email to the account. When I didn’t received my money i tried contacting the customer service of G2G.com and they said that the transaction didn’t go through and the buyer had already left the platform and he got my account for free.

It is my sincere request to you guys to help me get my account back. Because i had spent over $15000 in that account owning the gun skins and mythics and everything. My player id was 5232486961 and i want you guys to bring my account back.

What should i do i tried to mail the customer service but the bot sends the same email every-time back

[ornate fjord]

My account name: RIP21丨EURO

My ID account: 534835002
Please  re_account My love PUBG and Respect your policy very much , please reactivate my account  so enjoy playing again. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate fjord.

[native anvil]

You have already been answered, @olive zodiac. Please continue with the customer service and avoid repeatedly asking about the same matter.

[crisp venture]

@olive zodiac Forget your $15000 id lol

[pearl trench]

Someone Hack My Account
My Old Account Name Is :Rush Tadeeb
But He Change Name into : GodHacker
Character Id:5657936340
I Have Email Linked And Facebook Linked
Please Help Me I Spend Too Much Money on My Account

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[woven hinge]

I did not violate the rules and my account was banned. Please lift the ban because I do not violate the rules and I agree to review the penalty

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven hinge.

[weak edge]

Hello, I ran into a problem with resetting my nickname and rank in the game. There are people who can help restore it, ready to go with him to the discord. I will be very grateful!

[native anvil]

Could you please elaborate your issue?

[weak edge]

I changed my nickname to prideXDR1337, after which I was thrown into the menu. I went into the game, and on the game mail I saw a notification that my nickname is offensive, and for that reason my rank and nickname were dropped, respectively!

I would like to solve this problem, and return my rank, and the name change card, because I spent a lot of effort on this, and my last money. Despite the fact that I live in Ukraine, and you yourself know, the situation there is not easy!

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[weak edge]

Okay!

I did not fully understand what exactly I should do, since my English is at an intermediate level. Could you describe to me the steps I should take?

@native anvil

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service. When reaching out to customer service, you need to supply information about your issue and then answer the FAQ bot accordingly to connect with a support agent for additional assistance.

[weak edge]

I am unable to contact the agent, could you direct him to me. I no longer have the strength( @native anvil

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this. Refer to sub-point 5.4 in #faq for additional information.

[weak edge]

what to do if the support menu is frozen and the bot is not responding?

[weak edge]

scam?

[cyan citrus]

Yes. Please block the user and report him to Discord Trust & Safety, @weak edge.

[cyan citrus]

Could you please share a screenshot of the issue you are facing?

[cyan citrus]

Do you mean that you're not getting a response, @weak edge?

[weak edge]

Yup

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @weak edge. Please wait patiently until they get back to you.

[weak edge]

K, thanks!

[cyan citrus]

You're welcome, @weak edge!

[weak edge]

Is there any other way to contact the support person besides in-game?

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @weak edge.

[summer loom]

Hi. How to restore account ??

[dusky basin]

Hi How can i remove my number

[storm flume]

Please contact the customer service for further assistance, @dusky basin @summer loom. Refer to subpoint 5.4 in #faq for further information.

[halcyon drift]

How to report someone cheating and playing live on tiktok?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @halcyon drift.

[halcyon drift]

Report

Reporte cheater

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @halcyon drift. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest vigil]

I was banned with no reasom . Please help me restore my account.
Id:5325957323
Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest vigil.

[clever cosmos]

Hi

[cyan citrus]

Hello! How may we help you, @clever cosmos?

[halcyon drift]

https://t.me/Leaderr4

[halcyon drift]

Cheater no banned for no reason

[radiant jetty]

What can I do to get into a match. No matter what map or what type of game play I never get into a match. But can play other games in gameloop just fine. Like cod M

[dusky basin]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusky basin. Remember to read through #faq before asking questions in the support channels.

[left cove]

hi guys my account has been stolen how i can Reocvry my account i have only gmail of account ?

[storm flume]

Please contact the customer service for further assistance, @left cove. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This is a mobile game so it is recommended that you use a mobile device to play it. If you're using an emulator, a higher matchmaking time can be expected due to less players playing on that platform. We unfortunately cannot help you with this. You may try to switch to a different game mode or perspective and disable matchmaking preferences.

[dusky basin]

@cyan citrus

I need

Help

[cyan citrus]

How may we help you, @dusky basin?

[dusky basin]

Someone hack my brother acc

[cyan citrus]

Can he still access the account, @dusky basin?

[dusky basin]

And he remove

Can i re bavk

[cyan citrus]

Please answer me accordingly, @dusky basin.

[dusky basin]

No

[cyan citrus]

If you do not have access to your game account, it is recommended that you reach out to the customer service of your social media accounts to recover your compromised social media account. For further assistance with this, you may contact the in-game customer service, @dusky basin.

[dusky basin]

wheere

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service, @dusky basin.

[dusky basin]

Can we call

[cyan citrus]

We cannot help you with compromised accounts through the community, @dusky basin.

[dusky basin]

I share

Duo

Now

I need really help

[keen valve]

My pubg mobile account was hacked and my Google account still has access to it but I can't login because the hacker connected a mobile phone number to it

Can someone help

And thanks

[cyan citrus]

Refer to my this response. Please continue with the customer service and avoid being persistent after you have been answered, @dusky basin.

[storm flume]

Please contact the customer service for further assistance, @keen valve. Refer to subpoint 5.4 in #faq for further information.

[keen valve]

Support in game is a just a bot and doesn't help

[cyan citrus]

You will need to record you issue through the AI and select the available options accordingly to connect with a customer service representative, @keen valve. This is to save extra resources and time due to enormous number of requests every day.

[keen valve]

I tried a lot to chose option bot the bot ends the conversion ! Maybe that because my in game language is Arabic ?

[dusky basin]

@cyan citrus

He change all

Pls help me

[keen valve]

Is this guy with you because I don't think so?

[dusky basin]

Pls not

He hack

He hack

[cyan citrus]

Try not to skip all the available options and do not select the option that you do not have access to your account or the conversation may end up being closed. We unfortunately will not be able to help you with this any further through the community.

[dusky basin]

Now he hack my brother acc

[cyan citrus]

This is a scammer. Please block the user and report to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[dusky basin]

Help me

He change gmail and passwort

[keen valve]

I knew, thank you so much for your help

[cyan citrus]

You have already been answered. There is nothing we can do to help you with compromised accounts through the community. Please contact the customer service and avoid repeatedly asking about the same matter after you have been answered.

[cyan citrus]

You're welcome!

[dusky basin]

I cant send code

[storm flume]

Please contact the customer service for further assistance, @dusky basin. Refer to subpoint 5.4 in #faq for further information.

[warm gorge]

hello

Someone hacked my twitter and played on my account twitter i recover but i think he still can acces to my account but i put number link i want help?

[cyan citrus]

You should enable secondary verification through your Account settings of the game, @warm gorge. For further assistance with compromised accounts, please reach out to the customer service through inside the game.

[warm gorge]

i enabled bro but he played 10+ games

is it secured right? have got any type of issue u guys help me or no?

@cyan citrus

[cyan citrus]

It should be. You may check the devices under Trusted Devices and remove any unauthorized devices, @warm gorge. After that, logout from your account with ''Logout of all devices'' option checked.

[warm gorge]

i connected number after i see someone already did it

10+ games he played and account secured now to me

[cyan citrus]

Is that your phone number that is linked to your account, @warm gorge?

[warm gorge]

i m scare have he make videos he said me he will suprise my acc 10y bro thats why i m here

[cyan citrus]

Please contact the in-game customer service for further assistance, @warm gorge.

[warm gorge]

ok bro check dm please

[dusky basin]

i have some question

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community, @warm gorge. Please contact the customer service.

[cyan citrus]

Please state your question.

[warm gorge]

ok bro thanks bro info

[cyan citrus]

You're welcome, @warm gorge!

[dusky basin]

I write email

To policy mail

For reporting

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @dusky basin.

[dusky basin]

i do

do u know how long would he answer??

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @dusky basin. Please wait patiently.

[vestal plume]

Hi how can i get redeem codes plz ?

[sick shale]

From events and livestreams of PUBG MOBILE/Esports official channels.

[vestal plume]

Thanks

[dusky basin]

Can u do about this acc

[sick shale]

Please block this account and consider reporting it to Discord.

[dusky basin]

he already hack my acc

[shadow gorge]

there is a problem in my acc

can any one help mr

me

@sick shale

@cyan citrus

my acc has been linked to another number and i didn't

[storm flume]

Please contact the customer service for further assistance, @shadow gorge. Refer to subpoint 5.4 in #faq for further information.

[heavy fulcrum]

You want help?

[pine ginkgo]

I want help

[heavy fulcrum]

How i can help you?

[pine ginkgo]

Someone have access to my PUBGM account through two factor authentication I mean through phone number he can access my id and turn on the two factor authentication and can remove my email and social account I just want to remove the phone number but it says it will take 15 days it's just too much I don't wanna lose my account, Thanks

[heavy fulcrum]

You can enter your account?

[pine ginkgo]

5501775637

[inland fox]

who can help me

[celest verge]

Hello I want to ask About the club badges
Am aware that there is 3 badges so far they are
-Excellent Club founder (wher the pubg mobile influencer badgeclub that you have created have to reach 10k members)

• Excellent Content creator (where you have to appley by filling the form using your social media account)
  -Pubg Mobile influencer
  And my question is how to get this last one because all those that I found who have this one doesn't have anything special
  Please answer me @sick shale sir

Or any other mode

[scenic sedge]

My account has been hacked through the Facebook platform and email, and it has been linked to a mobile phone that is not mine. Please help as soon as possible. Thank you ID5143557491

[shadow gorge]

hai my account has been linked to another number and i didn't do this

help

5330932700

V͜͡5『TOM』

[sick shale]

You can check its description for further information.

Please contact the customer service in-game for assistance regarding account related issues.

We are unable to assist with such issues through the community as we are not affiliated with the customer support team, @shadow gorge, @scenic sedge.

[celest verge]

There is no description for that one could you send me a screen shot

[sick shale]

I have not seen that title/badge before.

[deft ibex]

@native anvil What is this.

I downloaded the game from the official website..

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @deft ibex.

[deft ibex]

But I downloaded it from the official pubg mobile website

And I never tampered with any of the code in the game.

So I don't understand why and how I was banned.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community, @deft ibex. Please refer to that notice or contact the in-game customer service for further assistance.

[deft ibex]

Ah damn alright, it's fine.

Thank you

[cyan citrus]

You're welcome!

[undone dust]

Just wondering when the bot says reply to the private message, who are we going to get this message to?

[cyan citrus]

Can you share a screenshot of what you're referring to, @undone dust?

[wraith mason]

I had made a ingame purchase but didn't receive the UC

how would I troubleshoot that

[cyan citrus]

We recommend waiting for few hours as it may take some time for some cases to receive the purchased items, @wraith mason. If you do not receive the UC in a reasonable time period, please reach out to the in-game customer service for further assistance.

[wraith mason]

ok thanks

[cyan citrus]

You're welcome!

[undone dust]

Im talking about @polar marsh

[cyan citrus]

This is meant for users who inquire about account suspensions. They will receive a response privately, @undone dust.

[undone dust]

So no one from the company or customer service will take me out of this server and talk in private chat right?

[cyan citrus]

No, @undone dust. Such account related matters cannot be handled through the community.

[undone dust]

Ok , thanks 🙏🏻

[cyan citrus]

You're welcome!

[night cloak]

Hello can anyone help me my freinds account has been hacked he has 2 link but the guy put phone and when he logs in it shows him phone

So he need code

Is there any way to remove it

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest verge]

Not a title it's an ingame badge should I provide you with ss?

[night cloak]

@Quendi#0001

[steady basin]

My account has been verified and is in good condition But what opens the h The band appears again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady basin.

[astral oriole]

There are no violations and I am banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral oriole.

[opal hazel]

Hi pubg my friend buy iphone 14 pro max and he dont have 90 frem why? Even 14 normal and 13 has 90

[night cloak]

Why?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @opal hazel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

That doesn’t work. PUGB mobile support is non existent.

[silk cape]

Pubg mobile support is just a bot and is not helpful at all

[cyan citrus]

You will need to record you issue through the AI and select the available options accordingly to connect with a customer service representative, @night cloak. This is to save extra resources and time due to enormous number of requests every day.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community.

[silk cape]

Except they don't connect you with a representative

[night cloak]

I have tried and there isn’t a option for my issue

[silk cape]

It's just a bot who doesn't understand anything you say

[night cloak]

And yes that’s exactly what happens

[silk cape]

I gave them all the info they asked for and I just get this message over and over

So my account and the thousands and thousands of dollars I've put in to it are just gone

[night cloak]

I went full Karen and went to bbb

There should be some sort actual support

[silk cape]

I agree.

[cyan citrus]

It seems like some of the required information is missing or is invalid. Please keep in mind that you should provide the customer service with the exact required and accurate information. Otherwise, they may not be able to proceed with your report. As you are the owner of the account, it is up to you to find this information. We unfortunately will not be able to help you with this any further through the community, @silk cape.

[silk cape]

I just got a time out for who knows what reason. Apparently I offended someone with the truth

I did give all the information they asked for. And it was absolutely all correct

And I don't remember asking for help.

[silk cape]

What is bbb?

[night cloak]

Better business bureau

[silk cape]

Oooh ok gotcha

I hope they're more helpful. I've given up. My account is gone forever and I'm officially done with pubg. 5 years of progress and I don't even know how much money.. such a shame

[halcyon sandal]

@cyan citrus hey quendi ..

I have a question

Is it a violation of rules to sell uc and make uc stores

Anyone?

[opal hazel]

He add me friend and ask me for id then he leave server pubg mobile and idk i think he want stole me

Any fast help im scared from him if he try ban me or something bad

[night cloak]

I seen few videos online about people making their own map and I was wondering if exp is gonna count after the game?

[storm flume]

Please consider blocking the user or reporting the content to Discord, @opal hazel, as we are unfortunately unable to assist with behavior outside of our Discord server.

[green agate]

https://www.pubgmobile.com/terms.html

[green agate]

What exactly do you mean by making their own map?

[halcyon sandal]

That too long to find cloudy please tell me in chat

Means can we report uc sellers / popularity sellers

[green agate]

If they are doing it through RWT, then yes.

[green agate]

Based on the screenshot, probably not.

Players would be able to make maps to their advantage.

[halcyon sandal]

RWT?

[green agate]

Real World Trading.

[halcyon sandal]

Ok ok

[glacial patrol]

Hye

My ingame number login option is removed but my second verification is on what is this problem

See only Email is showing but number?

[night cloak]

I don't know how she thought about PUBG when she wanted to contract with a company like Game Loop
Bad programming and an emulator full of bugs don't deserve that rubbish

[glacial patrol]

Is pubg mobile use our login to remove scammers email or number?

[cyan citrus]

This is a scammer who would attempt to steal your account, @glacial patrol. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[glacial patrol]

Yes i blocked him someone linked email and now scammers want my Facebook 😆🥺

[storm flume]

Please contact the customer service for further assistance, @glacial patrol. Refer to subpoint 5.4 in #faq for further information.

[hearty sand]

What this mean???

[toxic jasper]

Why?

Can I do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic jasper.

Please refer to the private message from @polar marsh for further information, @hearty sand.

[stone pulsar]

How do I get mic banned while my mic is muted can someone please explain this to me.

[empty plank]

My pubg account got hacked and I would like to get it back any way I can get help with that

I have proof it's mine and everything to show it was mine and so it can stop affecting alot of my friends

[storm flume]

Please contact the customer service for further assistance, @empty plank @stone pulsar. Refer to subpoint 5.4 in #faq for further information.

[empty plank]

It doesn't help I've done that

@storm flume

[misty valley]

@whole finch there is no planty record,so why my I'd got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty valley.

[magic lark]

The player plays with cheating on the tiktok channel. Let those responsible take care of it. @cyan citrus

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @magic lark.

[ebon plume]

There is no option for a re-edit and when I apply for a new one still says to fill in the requirements although I have filled in according.

[onyx cairn]

You can only edit it before you're submitting it as the last page wants you to double check as the information can't be edited once you have submitted your application..

[ebon plume]

When I fill up and completed all the required then press the next step it still asks me the fill-up the requirements

[onyx cairn]

This means you might miss an option or entered wrong information. Kindly check each page again!

[ebon plume]

Bhutan is a country how come it is a region of India, even if I reapply now it would be the same saying that not approved.

[onyx cairn]

I've found the issue. Unfortunately we cannot help you as you're from India.

[night cloak]

Hello can anyone help me my freinds account has been hacked he has 2 link but the guy put phone and when he logs in it shows him phone

[ebon plume]

We are not from India 🇮🇳 we are from Bhutan 🇧🇹

[night cloak]

So he needs code

Is there any way to remove it

[ebon plume]

Meaning even if I re-apply I won't get approved.

Please kindly look into the matter as our country is not colonized until now. Bhutan is ruled with one king, one nation, and one people.