questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx terrace.

[deft ridge]

I am very aware of that @dusty crow

[storm flume]

Please avoid going off-topic, @dusty crow. You may have unrelated conversations in #chat.

[deft ridge]

Same hacker as Wynnsanity they just unlink everything bypassing security

Ye PUBG need to fix it asap otherwise other ‘normal’ people victims won’t get help

Anyway so back to filing a claim

So when I file a claim there is no where to add in the ID of account that got stolen

And there is no option of NUSA to select when they ask you which map I played most

If I leave it blank won’t let me go next

[cyan citrus]

You should be able to select a map that you often play from the available maps, @deft ridge.

[deft ridge]

There is no NUSA to select

And that is the only map I play lol

[deft ridge]

See here

So there is no way my claim is going to get looked into

Please let me know what other ways I can get support with my situation

[cyan citrus]

Are you not able to log in to your PUBG MOBILE account using any of the linked login methods?

[deft ridge]

The hacker unlinked EVERYTHING within a few hours. Same way they did to Wynnsanity and 2 other people that we know of

Mine was hacked the same day as Wynn

[cyan citrus]

I understand. From what I can see from your screenshots is that you did not connect with any customer service representative yet. Please try to contact them through inside the game. You may try to use the alternative available options in the FAQ of customer service and avoid selecting option that you do not have access to your account. Otherwise, you will be redirected to recover your social media accounts.

After you are connected with the customer service representative, provide them with all the details regarding your issue and wait patiently for their response. Please understand that moderators of this Discord server are not affiliated with the customer service and we cannot help you with account related issues other than to redirect you to the customer service, @deft ridge.

[deft ridge]

Yes okay thank you @cyan citrus I now have a understanding that this type of hacking has never been done before, or have been unseen til now thanks to Wynnsanity. So I guess there is no support of this type of hacking available, where the hacker unlinked everything within a few hours. I hope PUBGM can fix this ASAP. I’m sure there is many out there that has been hacked the same way but not been able to get help. There is only a slight hope if you getting help by PUBGM Partners and VIPs.

[cyan citrus]

The only recommend way to seek help for any account related issues is through the in-game customer service, @deft ridge. Please try to contact them. We unfortunately will not be able to help you with this any further through the community.

[cyan citrus]

Regarding the unavailability of Nusa map in the help and support feature, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[honest vapor]

I haven’t used any 3rd party app or any unauthorised purchased and never played with hackers still got 10 years banned. Please provide me necessary support to get my account back.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest vapor.

[dense bramble]

What is the minimum points required to get in Conquerer in Asia-Squad?

[cyan citrus]

It will keep changing over time, but you can check the current minimum points in the Season menu of the game by tapping on your tier overview, @dense bramble.

[dense bramble]

It says 5428 and my point is 5429 still not getting Conquerer

[cyan citrus]

The Conqueror tier is updated every day at 00:20 UTC, @dense bramble.

[dense bramble]

Yesterday, it was 5336 so I pushed to 5339 at 3 AM but I didn't get Conquerer so I again pushed back to 5429

Here, 00:20 UTC means 5 AM

[cyan citrus]

You should stay in the rank of 500 until 00:20 UTC, @dense bramble.

[neat locust]

rocked me

[cyan citrus]

Please do not include your personal information like phone number in your messages and contact the in-game customer service for further assistance with account related issues, @neat locust.

[celest inlet]

I have a question?

In PUBG Top Highlights Moments Music is Free or Copyright?

Help me

[upbeat lotus]

Hello

Can i recover an account with 1 social media linked

Which i have access to

Others got changed very recently including the number

I can’t log in to the account because of number verification

@celest shadow

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts, @upbeat lotus.

Refer to #faq subpoint 5.4 for assistance on how to contact customer service.

[upbeat lotus]

In game customer service?

[ancient cedar]

Purchases once made, can not be refunded. Players are advised to be careful while making purchases.

[ancient cedar]

Yes.

[upbeat lotus]

Sigh its not very helpful

Since I can’t log in anymore because of the verification code sent to the number

[storm flume]

Please do not use languages other than English, @main vortex. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[main vortex]

Where can I find the account return form? , mail and number are linked to the account

[storm flume]

Please contact the customer service for further assistance, @main vortex. Refer to subpoint 5.4 in #faq for further information.

[main vortex]

What if you don't have access to your account?

[deft ibex]

I need help from a friend because he doesn't have a discord account.

He took a break from pubg mobile for about 3-4 months and he came back recently and after downloading the game he got this error message, I don't know if this is a bug or if the download had missing files on it but idk. He needs help since we've done everything, we uninstalled then reinstalled the game and we even try to find the specific missing file in an app called "ZArchiver" but nothing works. Any help or suggestions on what we should do will be deeply appreciated.

[cyan citrus]

Please use the Help option located on the login menu of the game to contact the customer service if you don't have access to your PUBG MOBILE account.

[cyan citrus]

What is the device you are using and what is OS version?

[deft ibex]

He said it's Vivo V2026

[cyan citrus]

And what is your Android/OS version, @deft ibex?

[deft ibex]

He said it's the latest version

[cyan citrus]

Yes, but what is your current version, @deft ibex?

[deft ibex]

He said it's android 11

That's all he said

Videos on yt uses third party files so we don't really wanna try that

[sterile jackal]

Is it safe to play with vpn connected?

[cyan citrus]

VPN usage can put your account at potential risk of getting suspended. It is therefore not recommended, @sterile jackal.

[cyan citrus]

If you have developer options enabled for the device, please try to disable the developer options, restart your device and try to open the game again.

[deft ibex]

It didn't work

[cyan citrus]

From where did you download the game, @deft ibex?

[deft ibex]

Play store

[cyan citrus]

Please try to uninstall the game and install it again using the APK downloaded from PUBG MOBILE website, @deft ibex: https://www.pubgmobile.com/.

[grim ice]

I Need Help...
I Have Received 19 Copyright Strike On My Channel
How to Contact Tencent !!!

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @grim ice. We may otherwise have to mute you.

[deft ibex]

We're only using mobile data and we already reinstalled it 3 times and it's wasting our data, but we'll try again tommorow. We'll let you know if it worked or not

Thanks for the help 💙

[cyan citrus]

Did you try to reinstall it through PUBG MOBILE website using the APK, @deft ibex?

[deft ibex]

Nope, but we'll try that tommorow

[cyan citrus]

Got it! If the issue still persists, you can let us know, @deft ibex.

[gaunt quarry]

hi

[cyan citrus]

Hello! How may we help you, @gaunt quarry?

[gaunt quarry]

yes

I have a problem

[cyan citrus]

State your issue, @gaunt quarry.

[gaunt quarry]

I am playing the PUBG Mobile Lite version. Unfortunately, there is no interest in it. I can call support and they will send me to you. How??

The question here is, is the game over?

[deft ibex]

Alright, thanks for your time.

[gaunt quarry]

Is there an answer to my question?

?????

[storm flume]

Please do not use languages other than English, @gaunt quarry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You're welcome!

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gaunt quarry.

[gaunt quarry]

Well support PUBG MOBILE LITE version

?!

[cyan citrus]

We cannot help you with this, @gaunt quarry.

[gaunt quarry]

ok thank you

[ancient cedar]

@upbeat lotus

[cyan citrus]

Yes, @torn skiff. Pleas wait patiently until they get back to you.

[torn skiff]

Okay, that's another account

And I have another account as well

In which they said they would solve it in approximately 7 days

And there are already 6

And you never gave me an answer

What else can I do

Or something

[torn skiff]

About how much? A week? Two? that maybe it gives me unlik on the links

...

[cyan citrus]

We are not affiliated with the customer service so we cannot answer on behalf of the customer service and we cannot provide you with a reasonable time frame, @torn skiff. Please wait patiently.

[hollow terrace]

#1055891271849353226
Hello Pubg Mobile Official team
I am Shashank Singh
MY YouTube channel will be deleted to
3 copyright strick without any reason
Please check my problem
https://www.youtube.com/watch?v=dUV14Spm0Ys
Please remove this problem
https://www.youtube.com/watch?v=5FiT841p58U
https://www.youtube.com/watch?v=iXinAfxvshw
https://www.youtube.com/watch?v=52P2extCQ6Y
Please remove my copyright strick on YouTube
I don't know how to remove this problem
Please Pubg Mobile Team
Remove my copyright strick on YouTube
Thank you

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @hollow terrace. We may otherwise have to mute you.

[lusty temple]

I will try again, thank you.

[night cloak]

Why i dont have this valentine event with frame and stuff

[cyan citrus]

Can you please share a screenshot of the event you are referring to, @night cloak?

[cyan citrus]

Share a complete screenshot including the name of the event and game interface, @night cloak.

[night cloak]

It’s doesn’t appear on my main account

[cyan citrus]

It is possible that the event is not available in your region, @night cloak. Certain items and events will not be available in certain country/region settings. For further assistance with this, you may contact the in-game customer service.

[night cloak]

France ?

[cyan citrus]

Could you elaborate, @night cloak?

[paper lagoon]

how to get this form for account recovery? Sorry for the fact that the video is in Russian. This video was sent to me by a man from Russia. How can I get this account recovery form? It includes 13 questions

[torn skiff]

@cyan citrus

this is the second time he has banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn skiff.

[supple coral]

Is there a Turkish official?

[ripe rivet]

@cyan citrus can you please explain why i got 4 copyright strikes,cause I don’t think that I violated any rules or regulations of bgmi

[supple coral]

Is there a Turkish official? @cyan citrus

[ancient cedar]

Please send your concern in #1055891271849353226 and wait patiently for a response, @ripe rivet.

[ripe rivet]

@ancient cedar i did

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[uneven radish]

I have purchased the prime plus ,i didn't receive it and the money withdrawn

[proper dust]

K

[stone fern]

مرحبا شركه ببجي موبايل
لقد تم حظر حسابي 10سنوات بدون اي سبب اوانتهاك اي من أسباب الغش ارجو منكم مراجعة حسابي لانني متاكد انني لم انتهك اي من القواعد المخالفه للعب وهذا هو الذي جعلني اتواصل مع الدعم اكثر من مره ومن المستحيل ان اقوم باي شي مخالف للعب لانني قمت بصرف اموالي علي حسابي ومن المستحيل ان اقوم باي انتهاك ارجو من الدعم مراجعه حسابي يدويا اكثر من مره لانني اثق في الدعم الخاص بالشركه وانهم يقومون بمجهود كبير لمساعدة لاعبي ببجي موبايل هذا هو معرف اللعب الخاص بي(556971156)
وهذا هو اسمي في اللعب 『GR』BONDOKツ ارجو مراجعه حسابي وشكرا مقدما

[storm flume]

Please do not use languages other than English, @stone fern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stone fern]

Hello, PUBG Mobile
My account has been banned for 10 years without any reason or violation of any of the reasons for cheating. Please review my account because I am sure that I did not violate any of the rules that are contrary to the game. This is what made me contact support more than once. It is impossible for me to do anything contrary to the game because I spent my money on it My account and it is impossible for me to make any violation. I ask support to manually review my account more than once because I trust the support of the company and they are making a great effort to help PUBG Mobile players.
This is my play ID(5569711561)
This is my playing name『GR』BONDOKツ
Please review my account and thanks in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone fern.

[celest meadow]

Is here one support available?

[storm flume]

Please do not use languages other than English, @spiral summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spiral summit]

Hello "PUBG MOBILE "
My PUBG MOBILE ' account get hacked , and the hacker match m'y account with his phone number. Because of that i can't do the socondary vérification so i can't login my account
I have a nice account and have 7RP Seasons
I hope i will get your help soon

[grim eagle]

Hi I just wanted to ask is there a way not to have lag while recording in 14 pro max

I cant play the game its so laggy

[storm flume]

Please contact the customer service for further assistance, @spiral summit. Refer to subpoint 5.4 in #faq for further information.

[static sleet]

Did you try downgrading FPS to Extreme? The reason you may face frame drops could be the built-in functions to prevent overheating on the device. Try playing at the lowest graphics and switch down the frame rate.

[warm flicker]

Hi I just wanted to open my account after sometimes off and every time I try to sign in with all the accounts which were connected to my account, it signs in a guest account and I can’t get my account open can u please help me

[jade nebula]

Hi pubg ?! I need help !!!

[jade nebula]

Hello, I was playing with the iPhone 13 pro max, and I bought the k50 gaming device, but the device does not support 90 FPS, and the capabilities of the device are strong, and it supports 120 FPS. The developers are always in touch with the players, and I expect that if I don't get a response, I will delete the game and go play a new Battle Royale game. Account hands: 5302257278 Phone: k50 gaming Country: Syria WIFI

[normal void]

Can you guys please randomize livik zones

It's the same flipping end game each time. Always ends in the middle of the map

I've played thousands of Livik games and not once has the zone ended at Holdhus, Helle, Stable, Rose Farm, Iceborg, etc.

Not ONE time

[empty oracle]

Hey, you can put ur suggestions in #996458713126797405

[normal void]

I've already done that.

[empty oracle]

Alright

[night cloak]

I can’t give in-match respect with my Elite Pass. What am I doing wrong?

[tidal sky]

Hi my friend, if u did a little search here before u bought the phone it would help you to not waste ur money like I did
I have Redmi K50G for almost a year and kept sending them here via the Google form, in-game support and emails and went in 2 major updates for PUBG app and for nothing they didn't respond nor add 90 fps option
Till now for the reference I have these devices and all of them not have 90 fps which they are:
Redmi K50G
Lenovo legion y90
Red magic 8 pro

And I decided same as you after all this waiting and the amount of time I did for asking th to support these devices I will never buy UCs or invest a dime in PUBG mobile
My PUBG ID is 5452608000

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[primal aurora]

My subway escape account was blocked, but I didn't cheat. Please help me unseal it, thank you.
My pubgm UID：51870573231

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal aurora.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @celest meadow. Remember to read through #faq before asking questions in the support channels.

[ornate edge]

uhh can i ask about this ?

my game loop is the latest version

and some time the game give me 10 min ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate edge.

[gilded vapor]

Hi, my only question is, when will extreme frame rate be supported for pubg mobile on the samsung galaxy a53 phone?

[native anvil]

Please do not use languages other than English, @vernal plaza. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Unfortunately, we do not have information about that. For further assistance, you may contact the in-game customer service.

[muted hemlock]

Does the poco x4 gt support 90 fps? IT has dimensity 8100 And 144Hz, can any admin or Someone answer please

[cyan citrus]

We do not have a list of supported devices, @muted hemlock. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @jade nebula.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

For more information in this regard, please refer to this message: #questions message.

[vernal badge]

Help!! Good morning. I bought a prime subscription, the money was debited, but the subscription was not activated.In-game support not responding. UId 51637461602

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @vernal badge. Please wait patiently. We unfortunately cannot help you with purchase related issues through the community.

[gusty jacinth]

@cyan citrus @native anvil guys whats wrong with your server? Man?

I got disconnected while playing atc man

[lament ice]

@cyan citrus I'm going to purchase iq 11, but in that phone pubg will support 90fps or not?

[cyan citrus]

Refer to my this response, @lament ice.

[gusty jacinth]

Man whats wrong with that server @cyan citrus @native anvil <@&639889499718942720>

[gusty jacinth]

Why are you ignoring my messages

Fix my problem man

Trash helper and trash server

[feral forge]

This has something to do with your Internet connection that it cannot connect to the game’s server, not an issue on the game’s end. Please check your Internet connection, try restarting your router or use a different Internet connection.

[gusty jacinth]

No its not my internet connection good

My friend also faced same problem

1st match

All players got disconnected

Just try to check server man

[feral forge]

If that is the case, please continue your report in #996546243859853424 instead, remember to follow the channel’s pinned instructions.

[gusty jacinth]

My network good

[gusty jacinth]

I did check please

[gusty jacinth]

Wait

[feral forge]

Please also edit your description of the post, since you mentioned all players have disconnected from the match, while we have not received any other reports from other players.

[gusty jacinth]

They didn't record that time so they can't show prove that they got disconnected

[feral forge]

But since that is what you said, so you can also mention it in the post.

[gusty jacinth]

Wait

[gusty jacinth]

Check

Try to solve it

[feral forge]

The community manager will review the posts soon, please be patient.

[gusty jacinth]

Ok thanx

[low marlin]

Hey can anyone assist , tried logging in to one of my old accounts and I seems I can't get in to it, when I tried via email it asked for a verification code from a number that I don't know , so I'm assuming my account was hacked and the hacker added his/her number

Only my email is still linked to the account

[storm flume]

Please contact the customer service for further assistance, @low marlin. Refer to subpoint 5.4 in #faq for further information.

[jade nebula]

Please, I want to help you open 90 frames on my device. My device is powerful, but the company has not downloaded 90 yet.

Hello, I was playing with the iPhone 13 pro max, and I bought the K50 for games, but the device is powerful and supports 120 FPS. It stops playing the game for 90 FPS. I have been contacting support for more than 3 weeks, but there is no response. As a company that has popularity among its players, developers must be in constant contact. With the players, and I expect that if I don't get a response, I will delete the game and go play a new Battle Royale game Account hands: 5302257278 Phone: k50 gaming Country: Syria WIFI

[rough girder]

Hello, my account just got blocked for 2 months with reason emulator wrong data. I only used official gameloop emulator, and never used cheats. Can you help please? My id: 5322471768

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough girder.

[unkempt basin]

Why didn't I enter the top in my region? My rank is Crown 3.

[cyan citrus]

If you have recently changed your region, changes will be applied to the Region Rankings of the following week, @unkempt basin.

[unkempt basin]

Thank you bro

[cyan citrus]

You're welcome, @unkempt basin!

[merry root]

hello, blocked by MR for some reason I don't understand. What's the matter tell me.

[sweet merlin]

I want to join RP TEAM but i dont have xD why?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing.

[digital tinsel]

Hello, I bought uc, more than 12 hours have passed, the currency has not arrived, tell me what to do?

[storm flume]

Please contact the customer service for further assistance, @digital tinsel. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @digital tinsel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[muted cypress]

Hello. My pubg mobile account was stolen by people I don't know and I can't access my account in any way. Can you help me please?

stolen date:24/01/2023

Username: TAHAūBTW

user id(ID):51294295314

country:TURKEY

character: woman

[storm flume]

Please contact the customer service for further assistance, @muted cypress. Refer to subpoint 5.4 in #faq for further information.

[frigid geode]

hello, i changed the server to get lower ping and i lost my rank plus the ping didnt change . can i return back to my original server ? #questions ID: 5257460590

[quaint wind]

hello, i changed the server to get lower ping and i lost my rank plus the ping didnt change . can i return back to my original server ? #questions ID:51781411199

[dense bramble]

Is honey badger available in tdm loadout?

If no, when will be it available?

[merry root]

I have not played this mode for a long time and did not violate anything, now it is banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry root.

[random dove]

dear sir i am playing PUBGMOBILE 2 years i do not any violation in game
please check my data please unban, my account have Rp and uc and many
achievement please unban my account, this account is my hard work of 2
years please unban please please please please please please thank you
yours game lover mr-abd-plays
game name : mr-abd-plays
id : 51683725842

[polar marsh]

Please refer to the private message from @polar marsh for further information, @random dove.

[quaint wind]

Hello i wnat to back to my old server in pubg but i dont want wait 14day any help?

[cyan citrus]

You will unfortunately have to wait for the cool-down period to be over to change your server again, @quaint wind.

[quaint wind]

Is there another solution because I don't want to not play for 14 day

[cyan citrus]

There isn't, @quaint wind. Please be more careful next time.

[agile thorn]

I need help my gyro is on but it doesn’t move can someone help me fix

[cyan citrus]

What is the device you are using, @agile thorn?

[tired fractal]

how many matches is all talent championship every day

[agile thorn]

12 pro max

[cyan citrus]

Players can participate in up to 12 matches per day.

[tired fractal]

restart phone

[agile thorn]

Thanks it worked

[tired fractal]

no problem

[opal hazel]

Hi i just buy ethernal net type c for asus rog 5 before i use it i got 40 ms stand when i use it it give me good ping but its freeze in pubg 460 not increasu or reduce but no lag its 20 ms but 460 its just number but no lag and fast net may any help

@cyan citrus

Outside game 20 ms inside game 460 not + or- stand in 460 but no lag and fast so just number but i want see 20 ms🥺

[silk pollen]

Good afternoon! The other day I was just given an account lock for 60 days. And I didn't break anything... But he writes that the reason for blocking is not the updated emulator, although everything has been updated to the latest version. The only thing I want to add is that before blocking I had incomprehensible connection losses, although everything was fine with the Internet. The connection was broken during the fight, I was thrown into the lobby. I thought it was just an accident and went on playing. The next fight went off without interference, and then another crash due to a malfunction, after I was thrown out of my account. I tried to log in again, but there was such a notification (sent in the form of a photo). Please help me, because I didn't break anything. 😭

[opal hazel]

Any admin up

No lag but 460 arrive ms

[velvet saffron]

My account was hacked. The hacker maliciously linked their phone number and turned on two step verification. My Facebook and Emailed are still linked and secured on my end. Can someone please help me recover access to my account before they successfully unlink my social media accounts.

[sharp tusk]

Hello my account has been blocked for 10 years and I did not play with any cheating method and my game was very clean

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp tusk.

[potent bough]

Hello sir my name is Hamza
I am a PUBG Mobile content creator on the YouTube platform and my channel has approximately 1570 subscribers
I have always been working to support PUBG and spread it well in the Arab world
But I had a big problem today, I received 19 copyright notices from Tencent, which caused my channel to be shut down.
Although I didn't do anything wrong
But if you think I made some mistakes, I'm so sorry for that
And I promise that something like this will not happen again
I ask you to help me raise the warnings and help me restore my channel, which is the source of my income and work
I trust you and I have been publishing your content for more than 1+ years
Please help me, this matter caused me a very big disaster
Please help, thank you very much
My channel name is
Time Killer Gaming
And this is the link to the channel, but the channel does not exist now, it has been closed Please help me restore my channel as soon as possible, and thank you very much
This is the channel link Video
https://www.youtube.com/watch?v=T553tLUIOXc
Please help me remove these warnings, as this has completely destroyed me
@Error
@everyone please help

[pine marsh]

#questions someone hacked my pubg account how can i get back .??

[storm flume]

Please contact the customer service for further assistance, @pine marsh. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #1055891271849353226 and wait patiently for a response, @potent bough. We may otherwise have to mute you.

[night cloak]

Hey, I have a question, so in order to complete the cycle 4 set, you must have a rank of ace master?

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues, @velvet saffron. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[prime kraken]

Merhaba Sevgilı Pubg Mobil Yetkilisi,Ben 5945231732 Id numaralı Hesabın
Sahibi GECE.2019 Yılının Ocak aylarından itibaren Pubg Mobil Camiasının
bir oyuncusuyum.Oyunu Gerek Canlı yayınlar yaparak destekleyen gerek
güncellemeri aktif takip edip maddi olarakta 2019 Ocak ayından itibaren
Sezon 14 Rp Aktifleştirerek bu oyuna emek vermiş oyuncunuzum.Hesabım
09.01.2023 Tarihinde 10 yıl Süreyle Veri Değişimi Hatasıyla Men edilmiş
durumda.Tarafıma yapılan Haksız kararın Düzeltilmesini yaşanan üzgünlüğümün
telafi edilmesini rica ediyorum sizlerden.Hesabımın yeniden oyuna
kazandırılmasını incelenip yanlış kararın düzeltilmesini rica ediyorum
sizlerden ve iyi Çalışmalar Diliyorum sizlere.

Yardımcı olun lutfen

[storm flume]

Please do not use languages other than English, @prime kraken. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prime kraken]

Merhaba Sevgilı Pubg Mobil Yetkilisi,Ben 5945231732 Id numaralı Hesabın
Sahibi GECE.2019 Yılının Ocak aylarından itibaren Pubg Mobil Camiasının
bir oyuncusuyum.Oyunu Gerek Canlı yayınlar yaparak destekleyen gerek
güncellemeri aktif takip edip maddi olarakta 2019 Ocak ayından itibaren
Sezon 14 Rp Aktifleştirerek bu oyuna emek vermiş oyuncunuzum.Hesabım
09.01.2023 Tarihinde 10 yıl Süreyle Veri Değişimi Hatasıyla Men edilmiş
durumda.Tarafıma yapılan Haksız kararın Düzeltilmesini yaşanan üzgünlüğümün
telafi edilmesini rica ediyorum sizlerden.Hesabımın yeniden oyuna
kazandırılmasını incelenip yanlış kararın düzeltilmesini rica ediyorum
sizlerden ve iyi Çalışmalar Diliyorum sizlere.

Destek olun bana lutfen

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime kraken.

[static sleet]

Please refrain from giving illicit advise to members that seek assistance, @night cloak.

[opal hazel]

Hi may u help me @static sleet

[static sleet]

How can I help you? Please state the issue.

[opal hazel]

I use ethernal net and see no lag but ping stand 460 freeze such

[opal hazel]

U can see no lag

Without ethernal i got 40 stand

I want arrive 20 i know it is but stuck in. 460 not even move

[static sleet]

Please try a routine repair of the game from the Login menu, @opal hazel. If that doesn't fix the issue and your Internet connection is not to blame, you may report the issue through #996546243859853424.

[opal hazel]

Routine network only?

Or all

Or just routine without reset any other thing

I try it now tbh

[night cloak]

a guy stole my account but I still have the email connected
can someone help me

[static sleet]

Please contact the in-game customer service, @night cloak. They are the only ones that can assist you with such issues. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[opal hazel]

@static sleet i did routine repair still the same if i unplug ethernal net type c its 40 ms so i got good net when i use ethernal its 20 no lag movement and smooth from it u can know its really 20 but arrive 460 ms inside game in looby 20 ms how?

[static sleet]

Are you using a cellular network or WiFi?

[opal hazel]

Ethernal net type c

[opal hazel]

I was use wifi ping 40 ms sometimes 100 but with that its 20 but arrive 460 like freeze no increase or decreace

But no lag so fast and smooth

[slim lava]

why banned my id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slim lava.

[night cloak]

@static sleet to remove a email you need to be sign in with the email right?

[opal hazel]

No u want log in other to unlink diffrent

If 3rd gmail than yes

[night cloak]

what do you mean

[opal hazel]

U mean 3rd gmail

Or normal

[night cloak]

normal

[opal hazel]

Than u want log in other to unlink it

Like facebook twitter

I already try it

@static sleet wish u watch what i send and fix it my respect bro

How i see in google some ppl has the same problem

[stuck grove]

i need support my account is stolen and i have evindences

[storm flume]

Please contact the customer service for further assistance, @stuck grove. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @limber bane. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[solemn mantle]

hello my name is nuri, aim does not open in pubg mobile emulator, when right click is pressed, the screen is locked, although the updates were complete, it wasn't yesterday, it started today, can anyone help?

[remote elbow]

So I'm trying to play on my pixel 6. When I download the resources for the game, it keeps saying that the resources are corrupted. I've tried reinstalling and no fix as of yet. Any solutions

[trail ridge]

My account has been randomly banned I have not modified code or downloaded cheat files Please unblock my account Why has my account been unjustly banned Please unblock
Please check the account manually before January 1, 2023. I cannot say more than that. Please help
my ID : 5553229812

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail ridge.

[night cloak]

?

[golden charm]

Hello, Big Mobile Company

My account has been banned for 10 years without any reason

Fraud Please review my account because I am sure I did not violate any of the rules

The violation of playing, and this is what made him communicate with support more than once and who

Impossible for me to stop anything contrary to the game because I spent money on me

My account and it is impossible for you to stop eBay. Please review support

My account manually more than once because I trust the support of the company and they

The phrase with great effort for pubg players, this is the play identifier

My ID: 5166827787 and this is my play name (十ايليا个) Please check my account and thanks in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @golden charm.

[dense stratus]

My account has been banned for 10 years due to a third-party application that I used to unlink the account of someone who entered my account and linked his personal account. I found this method on YouTube, and you can review the ban for my account and you will find that I activated it for the first time and got a one-day ban and then ban For a period of 3 days and after that a ban for a period of 7 days, and after I canceled the account of the person who stole my account, I accidentally launched the third-party application, which in turn entered the game, and then found that I had obtained a 10-year ban, please, this is my only account that I own and have not played With a cheat tool throughout my gameplay in PUBG, I only used a third-party application to recover my account that was stolen from me , i swear god that i didn't cheat or anything i just used the program to unlink the facebook account of the person who stole it from me not more , Please help me.
Account Information -
ID: 5624789094
ID Name : 「GOHOST」ム

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense stratus.

[fleet phoenix]

PLZ MY ACCOUNT HAS BEEN HACKED BUT I STILL LOGIN BEC I WAS WALKING IN THE STREET AND SOME ONE TOOKED MY PHONE AND HE HAD MY ACCOUNT AND IAM SCARED OF THAT HE CAN MAKE SECONDARY VERIFICATION OF MOBILE NUMBER PLZ HELP
ID :5607935139

??

[mild jetty]

Help me recover my account.

I deleted my Facebook account that my account my linked to. But i have access the original email id. Please help me recover my account.

I dont have my id or anything, just my email id with me

[native anvil]

Please contact the in-game customer service for assistance with this issue. Additionally, you can contact your mobile network service provider to request a new SIM card with the same number and enable secondary verification on your account.

[native anvil]

Is Facebook the only way to log in to your PUBG MOBILE account?

[opal hazel]

@native anvil sup bro may u help please little problem

[native anvil]

Hello, how may I help you?

[opal hazel]

I bought this today after use it ping 460 freeze no increase or reduce but no lag my movement say its 20 ms but its 460 in game in looby 20

U can see here no lag

Without it i got 48-60 ms

But when use its 460 freeze its fake because im fast no lag

I did routine repair and reinstall already

I play alot rounds no move just 460 if i unplug it its change 48

But when i plug it its more fast but arrive 460

My phone asus rog 5 gaming 90 fps

Some friends said its from ethernal setting like ip or something

[native anvil]

Unfortunately, I do not have information about this tool (Converter), but it may be malfunctioning. You could try using it on another device or with a different network connection to see if that resolves the issue.

[opal hazel]

I did try use in ipad mini 6 2023

Its the same 460

Im not worry.because its just number im so fast peak and others

But when i open live i need focus ping if change

[static sleet]

Are you livestreaming content from the same device whilst playing, @opal hazel?

[opal hazel]

To can choice quality live

Nope still not try go live

With ethernal

Just buy it today

In looby its 20 ms with ethernal net

In game 460

Freeze

But movement look its 20 ms

I can see change fast without it and when plug it

[pallid plank]

Why when I change my email link it's 10/15 days, doesn't increase

What should I do?

Reinstall the game?

[native anvil]

▫️ To obtain the Cycle 4 Cover, you must earn 3 Diamond badges by reaching the Diamond Tier in C4S10, C4S11 and C4S12.

▫️ To obtain the Cycle 4 Set, you must earn 3 Crown badges by reaching the Crown Tier in C4S10, C4S11 and C4S12.

▫️ To obtain the Cycle 4 Hoverboard, you must earn 3 Ace badges by reaching the Ace Tier in C4S10, C4S11 and C4S12.

[night cloak]

alr thanks

[native anvil]

You are welcome!

[native anvil]

In order to make changes, you must log in from the same device for 15 consecutive days. If you log in using a different device, the login day count will be reset.

[pallid plank]

What if another device 1 day

Then my device again

[native anvil]

As previously mentioned, the consecutive login day count will be reset if you log in using a different device, @pallid plank.

[opal hazel]

@static sleet

[pallid plank]

Already did

And on old device show still 10/15

Not reset

[native anvil]

You will need to log in for an additional 15 consecutive days using only one device.

Additionally, you can refer to this information to find out all the requirements for changing your email or phone number, @pallid plank.

[pallid plank]

Yes but it's still 10/15

Not 1/15

[pallid plank]

Not increasing

How to reset.

[native anvil]

Please contact in-game customer service for assistance with this. Additionally, if you think this to be a bug, you may submit a post in the #996546243859853424 channel, following the instructions pinned in the channel.

[true mulch]

I need help and want to report cheating

Today I played a room with one of the hackers, and I want to investigate his account because I am sure that there is a hacker who has revealed places. I hope you will help me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @true mulch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hardy pasture]

I need help. All my account links have been cancelled

[cyan citrus]

Could you please elaborate, @hardy pasture?

[midnight sparrow]

I need help, my account is 10 years old unfair without playing any hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight sparrow.

[hardy pasture]

My Twitter account has been hacked by the hacker, and all the links that I linked to the game have been canceled, even the phone number. I cannot do anything with it, and when it was deleted, or does it connect me to the internal link and Gmail, and I cannot log into the account permanently, but it now enters me on the guest account, and I cannot To do something with all the links that I have, knowing that I have invoices for paying wrenches on an account of more than 13 thousand dollars. My ID is 5429646685. Please respond quickly and find a solution to this.

[storm flume]

Please contact the customer service for further assistance, @hardy pasture. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @foggy thorn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hardy pasture]

Customer service has not helped me at all

[storm flume]

Please do not use languages other than English, @hardy pasture. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @acoustic matrix. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. You may try to contact the customer service again.

[hardy pasture]

There is no number for customer service or a branch of the company in the Middle East

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @hardy pasture.

[hardy pasture]

The customer service of the game is a bot, no one talks to me, how is this, the system of protecting the accounts of the players

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @hardy pasture. This is to save extra resources and time due to enormous number of requests every day.

[hardy pasture]

I want to communicate with UNR or the one who specializes in Middle East problems. I have tried all of this and nothing worked. The security system is very poor. I mean, I will have to spend 13 thousand dollars for the game. I do not know the development of the security system. I want an address or headquarters for the company in the Middle East, so that it can reach the courts. How is this, brother?

[hardy pasture]

I want to honor the server

[cyan citrus]

As mentioned previously, there is nothing we can do to help you with account related issues other than to redirect you to the in-game customer service. You may try to contact them again. Please avoid repeatedly asking about the same matter after you have been answered, @hardy pasture.

[hardy pasture]

Isn't this the official PUBG server? I want to be the admin or the honor. You don't help me with customer service. I want an official place for PUBG in the Middle East, and I don't repeat my question. You can't help me.

[cyan citrus]

It is, but this is a community support channel, @hardy pasture. The moderators of this Discord server are not affiliated with the customer service and we only provide community support. We will not be able to help you any further with this. Please avoid being persistent and continue with the customer service.

[hardy pasture]

Why are my words being deleted? There is no freedom here

[cyan citrus]

This is not a discussion channel. You should contact the customer service regarding your issue.

[hardy pasture]

All right, but you didn't want to connect me with an admin or something👍👍

[pale locust]

@empty oracle

Here

[empty oracle]

Look in #discord

[pale locust]

Ask mod@empty oracle

[empty oracle]

They are busy or ignoring me

[lyric flint]

I have 2 identical iPhone xp devices, on one my airpods work fine, on the other the microphone does not work, what could be the problem?

[jaunty veldt]

Only English?

Somebody can help me?

[storm flume]

Please do not use languages other than English, @jaunty veldt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @lyric flint. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lyric flint]

No just waiting

[jaunty veldt]

Hello, for some reason my region has changed to Korea, and I live in Russia, St. Petersburg. Return everything back, I had discounts there, I don't want to wait 60 days because of the imperfection of your system!!! Thank you in advance.

[native anvil]

You will unfortunately have to wait for the cool-down period to be over before you can change your country/region again.

[native anvil]

Hello, how may we help you?

[empty oracle]

It’s solved

[native anvil]

Glad to hear that!

[crude vector]

Why is it normal rank videos when watching talent championship videos? ?

[quartz skiff]

@native anvil a person from this server is pretending to be from PUBG Support team in private messages and claiming to help restoring the terminated channel.

User ID: 1058773398957854800
Screenshots attached below.

@magic abyss

[native anvil]

Please make sure of the following:

▫️ Make sure that the game has been given permission to use the microphone on your device, and then restart the game.

▫️ In the game menu, go to settings > graphics & audio > audio and make sure that the audio and voice options are all turned on and the volume is set to high.

▫️ Try to perform a routine repair of the game from login menu and restart your device.

[native anvil]

Could you please elaborate more?

[native anvil]

The user has been suspended from the server. Thank you.

Please remember to use #discord next time for matters related to the server.

[crude vector]

https://drive.google.com/file/d/1g7UiROO_P3i0us90XgqaWylSuBMJyhBL/view?usp=share_link

[crude vector]

You can follow the link I posted. in more detail

[native anvil]

Please provide the video recording in MP4 format. Alternatively, make the video public on Google Drive, rather than private.

[dense bramble]

Where can I download PUBGM beta version?

[cyan citrus]

You will receive an invite in-game through your mail if there is a beta version available to download, @dense bramble.

[tropic cradle]

How can i increase my merit ? My friends and i were trolling each other and nowni have 82

[junior birch]

Merit recovery is related to time spent playing the game and in-match performance. Repeat violations will result in merit recovering more slowly.

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing, @sacred urchin.

[tropic cradle]

Yeah i played 2 matches and it went up by 1, thanks

[slim oriole]

Hi my account got hacked can anyone help

@atomic crane mobile

[timid wedge]

Hello how are you is any one is here??

I just want to How to get Top Highlight feature ??

69lvl Account currently Crown 5 and I did Ace in 3 season

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game.

[ashen flicker]

A game that takes a very long time to open, and when it opens, it takes a long time for the game to start, and I did not enter the gym at the end

[cyan citrus]

Please share a video recording of the issue you are facing and mention the device you are using, @ashen flicker.

[storm flume]

Please do not use languages other than English, @signal wren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[signal wren]

ok

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @signal wren. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @signal wren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[signal wren]

My account was blocked by mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal wren.

[ashen flicker]

@cyan citrus
my device poco x3 pro

[small current]

Are iPads allowed in All-Talent?

[ashen flicker]

It takes a lot of time, but I am speeding up a video to download

And when the game opens and enters the gym, the gym does not enter

[cyan citrus]

Got it! To begin, please clear game cache one time and reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks, and Bluetooth. Restart your device and try to open the game again, @ashen flicker.

[cyan citrus]

Sadly, I'm not sure what you mean by gym.

[ashen flicker]

I deleted a game three times and downloaded it from the beginning again, and they also have the same problem, and my internet is fast and everything is fine@cyan citrus

[cyan citrus]

Please first do what I have mentioned above. Clear game cache, reset your device network settings and restart your device, @ashen flicker.

[ashen flicker]

okay bro i will try

[slim oriole]

Can anyone here help me to get my account back

He is asking $1000 to get back

[fading vigil]

Vietnam likes to cheat, use aimbot because they are not good at playing.

ID 5356341381 Vietnam likes to cheat, use aimbot because they are not good at playing.

[slim oriole]

He messaged me from one of my friends account who's also go hack

Will i get help from anyone here or m just wasting time?

I got this email from pubg don't know what its means

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @fading vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

Refer to this response, @slim oriole.

[slim oriole]

?

I just messaged pubg official hope to find some help

He said u guy r gonna need some verification code i didn't knew it was strange because he first messaged me from one of my friends account to play tomorrow i didn't knew that his account was hacked as well he told me to gave my email to register n asked for verification code 3 times

[ashen flicker]

Exactly the same problem, @cyan citrus

[slim oriole]

And sended me this ss to this like this of mine

[ashen flicker]

i did what you said and the same problem @cyan citrus

[slim oriole]

Please help to get my account back

I spended more that $3500 on thay account

51424955107

That's my character id☝️

[ruby crag]

I got banned for this even tho I did nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ruby crag.

[sullen mason]

I played with a boy, and I had a merit of 81, a different player, who was not in our team, got into the car and I crashed it to kill the player who was not in our team, the player from our team that was in the car with him gave me merit, now I have 64 merit and I want my merit 81. thank you.

@static sleet

[fading vigil]

Today Vietnam uses a lot of vnhax.

[fresh oyster]

My friend got banned for no reason can someone help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh oyster.

[ashen flicker]

@cyan citrus

[cyan citrus]

Please try to change your DNS settings. Refer to instructions provided in #faq sub point 4.3, @ashen flicker.

[cyan citrus]

The merit will be automatically deducted when it is verified that you were involved in any violation. More information regarding such violations can be found in your merit profile. You will need to recover the merit by playing matches. We unfortunately cannot help you with this.

[timid wedge]

??

how to get the top highlight feature?? @cyan citrus

[peak crest]

Can some one explain whats third-party transactions in metro royale?

[static sleet]

Can you update your report in #996546243859853424 with information in regard to the equipment you are using for fast Internet connection? Name the device under the Network section.

[west peak]

Hay

Havaryu

[storm locust]

@static sleet previous previous week i won both duo of Europe and Asia but i only got 1 7d room card
I should get 2 right?

Where the other one

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak crest.

[small phoenix]

@cyan citrus can u please help me with my voice echo issue I reported it in issue section in (issue with the game sound) kindly review my details and solve my problem

[soft laurel]

does gold not exist on 3rd map anymore?

[quartz skiff]

Thank you and also the community appeals aren't going any forward, i mean are the admins not available at the moment as i have been waiting for more than a week now. :v

[cyan citrus]

If there is any update regarding that issue, you will receive it in the same post.

[snow narwhal]

I how are you.
Mam I requested you please check my YouTube channel and video after all my mistake I Apologize PL Mam I am completed first time 1k subscribers after 2 Year's Mam PL don't do this to me I am 18 years old boy PL Mam help me. my Dad give me 20 thousand money I monetize My YouTube channel in 20 thousand and after 2 week Tencent give me multiple copyright. Mam I don't use anything please Mam check out 1 time My YouTube channel Mam I requested you please help me Mam give My channel back I apologize with you requested PL. I promise you I don't never used anything without yo©️u're and Tencent permission Mam PL give me one chance and check out YouTube channel please.
YouTube channel Link:http://www.youtube.com/@MASTERGAMING56
PL Mam requested you.

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @snow narwhal. We may otherwise have to mute you.

[green forge]

hello, I'm sorry, I wrote to the in-game support that my account was hacked, I can't log in for several days, the answer has been coming for too long and they blame Google play not in my direction. I wrote to Google Play support, they replied that there are no problems with the inputs, that this is a problem inside the game, they are not responsible for the applications. I can't log in to the game because I have such a text message window from a phone number that is not mine. I have been donating the game since 2021, I have been sending it, they ignore it, they wrote to me that we could not confirm ownership that this account is mine

you can reply to my email [e-mail]

I have all the evidence that this account is mine by right

I still have the last account that is linked to my account, the rest have been deleted. I need your help return my account to me please

I can provide you with all the information

[fading vigil]

ID 5556677285 Indonesia use eps aimbot He is not good at playing so he uses cheats.

[split walrus]

Hi please i need help my account was stolen but i get it back with my third link and now I can’t purchase uc

I need help please

[storm flume]

Please contact the customer service for further assistance, @split walrus. Refer to subpoint 5.4 in #faq for further information.

[elder robin]

Hello, I've been hacked. they untied my number and linked someone else's number, my social network VKontakte and mail are also linked to my account, I have access to them

[storm flume]

Please contact the customer service for further assistance, @elder robin. Refer to subpoint 5.4 in #faq for further information.

[static sleet]

Can you confirm whether you have received both rewards?

[storm locust]

Only got 1 ;/

[sinful ginkgo]

Hello, how can I report someone who’s playing with hacks publicly on tiktok?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sinful ginkgo.

[worldly heron]

Hello, I spoke with Arab support to help me solve a problem with my account, but the person responsible for the ticket neglected the conversation without a response, and I am waiting for any response within two days and send it to them, but they do not respond to me

؟

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests they receive every day, @worldly heron. Please wait patiently. We unfortunately cannot help you with this.

[worldly heron]

No she said the ticket closed send another one

[sinful ginkgo]

Closed due to holiday 🗿

[worldly heron]

@cyan citrus this her answer

[worldly heron]

Help

[steel wing]

New bann system is horrible & disgusting

I got one week ban for getting 30 kills on a game

How come my account gets flagged for high risk!

Same happened to my close friend

Exactly the same case

[worldly heron]

Help

[worldly heron]

..

[elder robin]

got access?

[storm flume]

Please do not use languages other than English, @candid crescent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[candid crescent]

Incomplete game support

[static sleet]

Do not instigate threads containing political or other controversial implications, @alpine flower.

Please refrain from instigating controversial and political discussions in support channels, @rapid dune. You may use #996458713126797405 to submit your suggestions and concerns regarding PUBG MOBILE.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date, @steel wing.

[steel wing]

I think new ban sistem is useless plus AI detection system is honestly not the right one against hackers

As mentioned getting banned for no proven reason is the wrong thing, people shouldnt be reporting someone when they are not professional at playing the game

[night arrow]

Merhaba ben yeni katıldım aranıza

[steel wing]

Thats what is triggering the system to get us banned

[pseudo river]

Got ban while I was playing tdm need help kindly please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo river.

[mossy viper]

Hello , what legal emulators can I use to play PUBG ? and to avoid banning for using unofficial app from PC .

[outer mist]

i have aproblem

i have banned one weak i dont do anything i dont know there was hacking with me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer mist.

[celest shadow]

We recommend GameLoop emulator.

[flint cosmos]

@polar marsh
Hello team,

My account has been hacked with a facebook Account exists in another country and the hacker played with a suspicious files and the Account has been banned for 10 years i have all the proofs that it has been hacked and i've made more than 1 purchase proccess, player ID [5279120595] please after replying to the request if yes delete all attached acconts except for gmail account, thanks .

Best regards,,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint cosmos.

[night cloak]

I want to report an account from the sexual content bar in the profile picture, can you help?

Anyone help?

[tardy umbra]

Why do i keep getting killed by invisible people in 8v8?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[visual ermine]

I got a random Bann in December please help me

Character ID:5678448775
Name:ʚɞ丨TOXIC¹

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual ermine.

[night cloak]

@static sleet We connected to the in-game customer service and we could not get any results. We've been waiting for 20 days.

no return made. He said he was investigating and stayed. We are very afflicted.

[static sleet]

Please try filing a report through the following form, @night cloak, https://bit.ly/3uDSJZv.

[night cloak]

Okey thank u.

[static sleet]

You're welcome.

[night cloak]

Video evidence how ?

i cant upload youtube sexual content

any pic upload web site enough?

[static sleet]

Take a screen recording of their game account profile and upload it to YouTube. You may not have to open their profile picture.

[night cloak]

Okey thanks.

[static sleet]

Thank you for your dedication to improve PUBG MOBILE, @night cloak.

[night cloak]

I reported it, but I couldn't explain, I wrote it in the video name.

[night cloak]

I think the records here are not viewed frequently. There are videos waiting to be watched for a few days.

[fierce lance]

I am from Pakistan and I am not able to change my region and am I able to enter my mobile number kindly fix this isso thank you my pung id 5508301739

[cyan citrus]

Please add more details about the issue you are facing when trying to change your country/region settings, @fierce lance.

[fierce lance]

I am from Pakistan when i change my regoin they require mobile number but i cannot link my mobile number

Can i sand picture and video etc ??

[cyan citrus]

And what is the issue you are facing when trying to link your phone number to the account, @fierce lance?

[fierce lance]

Yes i trying to link my phone i already link email but number cannot be link. They require change regoin when i change regoin then game required link phone

When i link phone number game required kindly link phone when i link phone number game required first change regoin

[cyan citrus]

Please share a video recording of the issue you are facing, @fierce lance. Before that, make sure that you hide your personal information like phone number.

[fierce lance]

Oky

I am not one sho facing this isso also my subscribe face this isso just bacuz of this isso my 5 subscribe lost his account

Kindly fix this isso i already link my Emil

[cyan citrus]

Please try to perform a routine repair of the game from login menu and try again. If the issue persists, please contact the in-game customer service for further assistance, @fierce lance.

[fierce lance]

I already done this 4 to 5 time

[cyan citrus]

This issue has already been reported through #1052551013061623861. You may provide your details there or contact the in-game customer service for further assistance, @fierce lance.

[fierce lance]

There is no option in game service

[cyan citrus]

You may try different available options in the FAQ of customer service, @fierce lance.

[fierce lance]

When report this it just show how to link phone number

Wait i will provide my screen shot

[plucky bramble]

@cyan citrus I cant find discord support ???

[reef shale]

What to do

I already have WiFi and mobile data usage on

[cyan citrus]

What is the device you are using, @reef shale?

[reef shale]

Redmi note 10 S

[cyan citrus]

To begin with, please try to clear game cache and restart your device, @reef shale.

[reef shale]

Ok brb

Didn't work 🥹

[cyan citrus]

Please try to reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile & Bluetooth > Reset settings. Restart your device again and try to open the game. If the issue still persists, please try to change your DNS settings. You may refer to #faq sub point 4.3 for further instructions.

[night cloak]

Someone hacked my friend's account, i need help pls.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you should enable secondary verification through your Account settings of the game, @night cloak.

[night cloak]

The guy changed the phone number

Idk how 💀

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[reef shale]

Download this?

[cyan citrus]

Yes, @reef shale.

[reef shale]

It worked I think just now gotta wait 200secs to log in

[rigid vector]

My account was blocked by mistake, how to contact the official

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid vector.

[nocturne hare]

my account has been banned please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne hare.

[storm flume]

Please do not use languages other than English, @hazy hedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[split solar]

My pubg mobile account was hacked, how contact a support team member

[fading vigil]

Vietnam likes to use cheats to play full server today. Vnhax

Vietnam likes to use cheats to play full server today. Vnhax

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @fading vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[stoic raft]

Facebook account was disabled
Cant login since 30 dec 2021
My game id 538296872
Dont want to make new id
I dont to replay and recollect many item i got no time to reach so much achievement from 0 again

Please would you let me in via same email but gmail’s #996546243859853424 #983880417352515594 #community-news #news

[native anvil]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help.

[stoic raft]

Fb account was permanently disabled, please could i unlink the fb and attach the gmails or apple game id

Everything to get back into my id,

[storm flume]

Please contact the customer service for further assistance, @stoic raft. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Yasser hello

Last night, I reported it, but I couldn't explain, I wrote it in the video name in Google Form.

but videos have not been watched and action taken for a long time? When will my report result be finalized?

Can u help? @native anvil

[cyan citrus]

Please share a screenshot of the response from the customer service, @night cloak.

[night cloak]

Hi my friend, maybe you remember me, I reported someone with a s*xual avatar profile. There was no response from in-game customer service. No action was taken for about 3 weeks.

[night cloak]

Then I reported it via google form and wrote the subject in the video name. but no action has been taken on the videos that have been reported for a long time.

[cyan citrus]

Share a screenshot of your conversation with the customer service.

[night cloak]

My friend, the ticket has been opened. customer service does not respond. They says his research continues.

[night cloak]

That's why I came back.

[cyan citrus]

I asked for a screenshot of your conversation with the customer service, @night cloak. Please share a screenshot.

[night cloak]

My language Turkish.

[cyan citrus]

It is fine, @night cloak.

[night cloak]

Ok? 🙂

[cyan citrus]

You can send me the numeric use identification of the user privately, @night cloak

[night cloak]

Okey.

[night cloak]

i sent it

[cyan citrus]

Got it! We will let you know if there is any update regarding your case, @night cloak.

[night cloak]

I can't thank you enough. I am sure you are a very good friend.🥰

[worldly heron]

Guys i still need help here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worldly heron. Remember to read through #faq before asking questions in the support channels.

[worldly heron]

It's been the third day and they haven't done anything for me

She said she end the ticket, but she didn't

The support is bad and does not help, and they do not finalize the ticket, they just neglect the ticket

that she say

[fading vigil]

Seeing Vietnam uses cheats in every game.

Seeing Vietnam uses cheats in every game.

Why is he playing so weak?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @fading vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[stoic raft]

Got no solution at all, always got template-answer-loop

[stoic raft]

Please could you solve this, i dont have any access anymore to my facebook because it was disabled and deleted permanently, i would like to send any info to get my PUBG account back

[undone stratus]

Hello, how I can speak with real support of the game?

[undone stratus]

Not of discord server

[storm flume]

Please contact the customer service for further assistance, @undone stratus. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please contact the in-game customer service for further assistance with compromised accounts and do not include any personal information like phone number in your messages.

[zinc canyon]

Ok

[gaunt oar]

Why do I get a vague "Authorization revoked" message after logging in with Facebook? 🐸

[cyan citrus]

What is the device you are using, @gaunt oar?

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[gaunt oar]

Poco X3 Pro

[cyan citrus]

Do you have Facebook application installed, @gaunt oar?

[gaunt oar]

No (only the Lite version)

[cyan citrus]

Please install the Facebook application from Play Store, log in to your account in the Facebook application, and then try to log in to the game again, @gaunt oar.

[quartz skiff]

why is the community section inactive, no response at all since the past 7 days

not even a single appeal answered or reviewed

[cyan citrus]

There were holidays, @quartz skiff. Please wait patiently and you will receive a response in due time.

[quartz skiff]

okay.

[gaunt oar]

That worked so the Facebook website login is weirdly broken

I initially thought my account was banned when this happened but removing
PUBG Mobile from the connected apps and logging out of Facebook fixed that once

I'll probably end up adding a second login method because this is kinda annoying

[stoic raft]

Any suggest? Cust serv in game is just bot too,

[iron summit]

Hello, I present to you a request that I hope you will accept. It is a server for PUBG Mauritanian players, please

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[iron summit]

@native anvil

[native anvil]

Could you please elaborate more?

[static sleet]

Please refer to this notice for further information.

[iron summit]

Each country has its own server and accordingly I submitted this request

[iron summit]

where can I find him

[fading vigil]

In Vietnam, he likes to use cheating as his daily life. Because he can't shoot against anyone.

[static sleet]

The regional communities can be found under the subpoint 3.1 in the #735483472432594994.

Unfortunately, it is not possible for members to submit requests for regional communities. If the Community Manager find regional communities they can provide assistance to, they will contact them on their own.

[iron summit]

Keep in mind that I do not want to impersonate, but I am claiming the rights of two players

[native anvil]

Please refer to this response again and avoid repeatedly asking about the same matter after you have been answered, @fading vigil.

[iron summit]

@static sleet

Still looking for an answer if possible @static sleet @native anvil

[native anvil]

You can find a list of available regional communities at https://bit.ly/3iPRH71. Also, refer to this response.

[iron summit]

This is what I also want to have our own server

[static sleet]

You have been answered, @iron summit. Please read the responses one more time.

[iron summit]

I read it. And I answered you, please read my answers again

[tender maple]

Hello I am from Korea but live now in Germany. When I logged in my account, it has no items anymore? How can I get my items back?

[ancient cedar]

Maybe you missed this part of his message.

You cannot request for regional community.

[ancient cedar]

While in Korea you must be playing KRJP version of PUBG MOBILE and in Germany, only Global version is available.

Unfortunately, you cannot login your KRJP account in Global version.

[tender maple]

Is it possible to transfer my items or something?

[ancient cedar]

I doubt that, please wait till moderators respond further.

[tender maple]

Okay

[raw hearth]

Hey guys 🙌 I can’t purchase with midasbuy

@static sleet can y help me ?

[iron summit]

Or whatever you want to ignore the request

[native anvil]

No. It is not possible to transfer items from one account to a different one. Also, we provide community support only for the global English version of PUBG MOBILE here.

[tender maple]

Is it possible to download pubg KRJP then?

[native anvil]

For further assistance with MidasBuy, you may send an e-mail to their customer service at [e-mail].

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tender maple.

[tender maple]

Ok

Well then my account is lost now

[timid wedge]

??

[safe wren]

I keep getting this whenever I try to log in via twitter or facebook... (Emulator & Mobile)

[solemn lantern]

@native anvil hey! im sorry for the sudden tag but could you help me out on this issue?

i have posted it in the #996546243859853424 thread but i would want to make sure that you're notified

[native anvil]

What is your country and the device you are using?

[safe wren]

I use gameloop as emulator, and I use the poco f3 as mobile, I play on eu servers

[unborn patio]

hi, how can i get these supplies?

[native anvil]

It means that the game may not be available in the region you are currently located in. For further assistance with this, you may try to contact the customer service through inside the game.

[solemn lantern]

i have played the videogame before as i state in my thread, i have put countless hours in the game. Playing around season 2 and took a break once the game reaches season 7-8

[unborn patio]

@native anvil 🫤

[solemn lantern]

do i still need to contact the customer service from the game? if so how do i do that?

[lament herald]

hi

[native anvil]

Please refer to subpoint 4.8 in #faq for possible solutions.

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[solemn lantern]

thank you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid wedge and @lament herald. Remember to read through #faq before asking questions in the support channels.

[native anvil]

You are welcome!

[unborn patio]

Hey @native anvil

please answer me, i'm new here

[native anvil]

Unfortunately, I am not familiar with this event. Please wait for someone who has more knowledge about it to respond to your inquiry.

[unborn patio]

Ok

Thanks

[tribal bear]

Hi, my account hacked and linked another email. I know my all old informations on account. How can get support contact from pubg mobile team?

[native anvil]

You are welcome!

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[tribal bear]

I know my social media account. I know my old email. I have access my old email. So my account mail changed. When I send code to log in i cant get code

[native anvil]

Please reach out to the customer service so they will be able to help you with this. Refer to subpoint 5.4 in #faq for further information.

[tribal bear]

In-Game customer service is bot. I want to contact real support team and open case.

[safe wren]

Did all the steps, my internet is fine, I was playing normally today and all of a sudden I can't play anymore!!

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[tribal bear]

Okay thanks

[tired crane]

Can anyone help.. Someone add their mobile number and now i can't login in to pubg mobile because he open second verification

[native anvil]

Please perform a routine repair of the game using the Repair option located on the right side of the login menu. After that, reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile & Bluetooth > Reset settings. Restart your device again and try to open the game. If the issue still persists, please try to change your DNS settings. You may refer to #faq sub point 4.3 for further instructions.

[native anvil]

You are welcome!

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[tired crane]

Here as you can see there is no help or customer service line showing in my game

[native anvil]

From where did you download the game?

[tired crane]

Play store

[native anvil]

Please perform a routine repair from the login menu.

[tired crane]

See i have try re downloading the game but still can't find help support... So kindly can you help... Because my account is hacked and i can't login

[native anvil]

What is your country where you are physically located in?

[tired crane]

Pakistan is my current and where i am physically located now

[winter dagger]

Hello friends
My account hacked and got banned 10 years!!
Please I need help to get back my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter dagger.

[jade lagoon]

Hello Friends

Somebody please help me i got ban for 2months without no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade lagoon.

[cunning onyx]

someone hacked my account and got it banned just today please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning onyx.

[smoky kestrel]

my account got hacked and it's gone for 10 years mods please help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky kestrel.

[cyan citrus]

Please share a video recording of opening the game from Play Store and include the login menu as well.

[late stone]

Wait in all talent in order to go to semi finals you gotta be top 40 all four weeks or just one?

[cyan citrus]

The top 40 teams every week will advance to the Semi-Finals, @late stone.

[late stone]

Oh, so if I'm not top 40 in the first week, and in the second I am top 40 , I can go to semis?

???

[cyan citrus]

Yes, @late stone.

[cyan citrus]

You can purchase the Scenic Supplies from the Shop with the guaranteed Supply Medals.

[terse plover]

Hi can anybody help me my account got ban without any reason ID 5182045760

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse plover.

[frigid veldt]

double voice issue with pubg mobile. Any help?

[tired crane]

Here us the vedio you say about... After login using facebook he want sms verification which i haven't on some hecker open it after adding his number.... Kindly help to recover my account

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Have you tried to reinstall the game?

[static sleet]

Refer to this notice, @night cloak. Please be advised that we are unable to help in any way with account-related issues. Please proceed as instructed.

The in-game customer service, @night cloak.

[storm flume]

Please do not use languages other than English, @soft willow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upper python]

Pubg my account has some one take it pls help me and this is my id 51239183663

This is the id who's take it 51239183663

[frank jackal]

Hello, what should I do if my account was linked to VK, and I can't log in to the account, and I understand it was removed, what to do, how to log in?

[cyan citrus]

Do you mean that the login method was removed from your PUBG MOBILE account, @frank jackal?

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[upper python]

But how

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service, @upper python.

[storm flume]

Please do not use languages other than English, @wind crown. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please send us a private message.

[tired finch]

Why are we not able to see stats from s12 and below?

[static sleet]

Did you try that on your account or on someone else's account?

[tired finch]

I tried from alts and even Korean and even other peoples'

And vice versa

[solemn lantern]

hello! yasterday i asked someone about my problem but i don't really feel like its being fixed, its about this error message even though i am not in a banned region of PUBGM, could anyone help me?

[static sleet]

Are you certain that the accounts you tried on were created earlier than S12?

[tired finch]

Yes 100%

[wispy ledge]

I have problem in my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wispy ledge. Remember to read through #faq before asking questions in the support channels.

[solemn lantern]

yes, installing 1.1.1.1 was a "fix" but it fluctuate my ping and would fluctuate more when i use the voice chat

[wispy ledge]

My account stol i want to contact to pubg

[storm flume]

Please contact the customer service for further assistance, @wispy ledge. Refer to subpoint 5.4 in #faq for further information.

[upper python]

The didn't long me in to my they long me in to the ather account

[solemn lantern]

well now you just shared your account to every, very smart

[upper python]

Some hacked and to you long me to my account this Why l shared

[storm flume]

Please contact the customer service for further assistance, @upper python. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

verify guardian when added? does anyone have this login? I have a friend from Germany and he has verify guardian, I am Romanian (Europe) and I have been living in Italy (Europe) for 7 years but I do not have this security method

Hello

[static sleet]

That is part of the parental control features. If you need a parent to control your screentime, contact the in-game customer service.

[night cloak]

Guardian verification

[static sleet]

Are you a minor?

[night cloak]

how can I have this guardian verification option?

[night cloak]

No, I am 28 years old

[static sleet]

That feature is intended for minors only.

[tired finch]

Incorrect data in stats?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tired finch. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[tired finch]

Ok Alboz

[night cloak]

Minor în pubg or me?

[static sleet]

You, as a person with a player account registered in PUBG MOBILE. If you are not a minor, you shouldn't concern yourself with that feature since it is not applicable to you. It is intended to safeguard children.

[night cloak]

wtf now i get it...who is under 18 can have the verify guardian option?

[static sleet]

Yes, and in some regions, they may not be permitted to play for extended periods of time.

[upper python]

I don't have any account to login in pubg this is just this account

[static sleet]

You can contact the in-game customer service from the login menu, @upper python. Please proceed from there.

[fast hill]

Hey there, I just got the game on pc through the gameloop emulator and my account is not working, it says I need to file a claim

[static sleet]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/.

[fast hill]

Is it legal to play the game on pc using an emulator?

[static sleet]

It is legal but you should inquire support from their website or their Discord community, @fast hill.

[night cloak]

but a friend has this Guardian Verification option, he is Romanian like me but lives in France, he is not a minor because he can talk in the game on the microphone

[static sleet]

Are you sure that you understand the term guardian?

This is the definition of Guardian, a person who is legally responsible for the care of someone who is unable to manage their own affairs, especially a child.

If you believe that you need that option, please contact the in-game customer service. Refer to #faq 5.4 for further information.

[cunning zealot]

Hello! I am facing lag in game while playing scrims, even tho ms is around 30-50 its huge lag, wifi is good and stable, also everything else on Phone works well.

[night cloak]

will they surely help me to get this option? I want to protect my account, I consider myself a child and I am worried about my account in which I added €3000

[night cloak]

yes I understood the term Guardian. a way to protect one's own child

[static sleet]

Your account will be safe if you link it with your email or phone number and do not provide login information to anyone. Guardian Verification does not make an account more secure.

[cunning zealot]

<@&481161015728406538>

[night cloak]

I got it, just select the region and country you are in, this is what happens when he clicks Verify my Romanian friend from France

[night cloak]

I gave as a gift a pubg new state account with royal pass purchased and a skin on m4 as a gift, it was connected to google and I forgot that this email is the link to the email from my personal pubg account, I added the number but maybe I pressed it by mistake open for secondary verification by email

How do I participate in the uc award-winning reporting event?

<@&481161015728406538>

[upper python]

Pubg can you get bape again pubg

[celest shadow]

Please refer to the pinned messages of #cheating-news for further information.

[celest shadow]

Feel free to share your suggestions in #996458713126797405.

[cunning zealot]

@celest shadow

You got any issue brought up with lag in rooms?

Cause in classic matches i have stable ms but in rooms bad while my friends have good

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cunning zealot. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[upper python]

Please pubg l don't have any account to play with now pls give it back

I want to play pubg

[halcyon wadi]

Hi, the team's score is 285 and kills 143, but the All Talent table is wrong, why?

Whyyyyy 😵‍💫

[echo junco]

When do I get my title? I been top 30 Swedish long shot for a long time now, but still no title I can equip?

Says I’ve got no titles?! It was there for 5 hours ago 🧐 (took this picture now)

[echo junco]

UPDATE

I just got it

[pallid lark]

My phone supports 90 fps, but it only gives me 30 fps in the game My device type is Oppo Reno 7

[short wharf]

Hello and welcome to the customers of the global company, PUBG Mobile. With my respect and appreciation for PUBG Mobile, I extend my sincere thanks to you because you are doing a serious and hard work. Despite that, my personal account was banned and I did not commit any violations or damages, and if any violation was discovered on my account, this was not in my hand, because my account was stolen for a short period, and when I returned it for a fee, I found that my account had been banned for 10 full years, and from here, I ask you to unblock my account, and from this time will preserve it and avoid any violation or theft. Please unblock my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short wharf.

[astral wave]

I need mod

Who can give me.

[lucid bone]

Hello officals

Can you please provide me the information that how to avoid strikes on youtube by tencent

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @halcyon wadi. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @astral wave. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @pallid lark:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @upper python. Refer to subpoint 5.4 in #faq for further information.

[limber hazel]

Good times of the day! I don't know where to start. in general, I downloaded the Gameloop emulator, played 5, 6 games and blocked the match on time for 10 years. Not clickers, not macros, I did not use, especially third-party software. They say that the client did not download the games there or somehow conflicts with the Korean client. The technical support in the game itself responds with templates. They say it's very important that you are blocked and so on and so forth. Please sort it out.. ( Check the records from the gaming logs, well, something.. Not based ban. Yesterday I bought a royal pass and sent it to the ban in the afternoon.. I have been playing for 5 years, there are no violations behind me and there have not been. Please sort it out! Account ID: 59448806

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber hazel.

[elder robin]

Hello, I've been hacked. they untied my number and linked someone else's number, my social network VKontakte and mail are also linked to my account, I have access to them

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[sweet merlin]

gm, why i dont have rp team photo ? has limit time?

i can't found it to join :S

[torpid fog]

Hello, I've been hacked. Changed the mail and added a phone number. To log in to your account, you need a confirmation code to the phone number that the fraudster has. About 15 hours have passed since the hacking. How can I restore my account? Please help me 🙏

[hollow heath]

Hello can you check my gmail for the request of esports room card ?

@celest shadow

[native anvil]

We cannot help you with account related issues through the community. Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[sweet merlin]

where is rp team ? nothing there..

[native anvil]

Do you mean you are unable to locate this event?

[sweet merlin]

yes i dont have this why?

[native anvil]

Did this event previously appear to you and then disappear?

[sweet merlin]

i dont know.. i buy season and i try to join rp team but i dont have

4 days 5 now

[native anvil]

Please try to perform a routine repair of the game from login menu, and let us know if that helps.

[sweet merlin]

ok

no again nothing

[native anvil]

When did you purchase the Royale Pass, @sweet merlin?

[sweet merlin]

after one week when season start

because I was working

[native anvil]

The rules of the event state that you can join the RP team from 17-01-2023 at 2:00:00 to 23-01-2023 at 23:59:59.

[sweet merlin]

has limit then pfff ok

thanks

[native anvil]

You are welcome!

[celest shadow]

You will be contacted if your application is approved. Please note that we, the moderators are not responsible with reviewing the applications.

[normal void]

it resets weekly lol

[frank jackal]

I don't think it was deleted, as I understand I can't log in via VK, but at the same time the account is also linked to VK

[frank jackal]

more precisely, it was not deleted

[frank jackal]

is it possible to re-link the account to another way of logging into the game, for example Google Play?

[late stone]

Why is my crew locked and how to unlock it

??

[native anvil]

The crews are locked during All-Talent Championship. You will need to wait for the tournament to be over.

[late stone]

No way

Why could I kick one member

And not the other

[native anvil]

Please note that crew changes, such as joining, leaving, or removing a player, are not allowed during the All-Talent Championship and must be made after the tournament has ended.

[marble mulch]

Hello, i would need to be contacted privately for an urgent matter regarding my account…if @native anvil or any of the other moderators can contact me privately i would appreciate it.

[native anvil]

Is there an issue with your PUBG MOBILE account?

[marble mulch]

Yes and u need help urgently cause i was in shock and need to help reaching any of the customer support

Need help*

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[marble mulch]

Are you able to forward me to the support? Cause emailing them will not help much

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this.

[native anvil]

Please refer to this response, @marble mulch.

[marble mulch]

Aight appreciate the help sorry for that im just devastated

[dusty locust]

Anyone?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty locust. Remember to read through #faq before asking questions in the support channels.

[dusty locust]

Ok , so I reached ace master 1 season before and now I get crown tier entry emote but not ace master's one. Why?

[tired crane]

As i was discussing...yesterday my account was hacked... And now he add other social media account to it

This is last help support message they are not replying from this

[ancient cedar]

They will, please keep some patience since they receive huge number of such reports each day.

Please be informed that it is not possible to assist regarding compromised accounts through community since customer service is not affiliated with anyone in this server.

[tired crane]

Sir then can you properly guide us the effective way from where to report on this issue. So we can get our account back. Because i try contacting everywhere but still unsatisfied by your response...

[native anvil]

Please be advised that only in-game customer service can help players with account-related issues.

[tired crane]

Then can you tell me this my last message of providing my account evidence but there is no response from your built in support team. Like received response.... The chat end like this then how we know that our appeal reach or not

[exotic panther]

Hello guys, what should I do if I lost the number to which my account is linked and can't log in?

@everyone

[native anvil]

Please contact the in-game customer service for assistance with this issue. Additionally, you can contact your mobile network service provider to request a new SIM card with the same number.

[native anvil]

As mentioned previously, there is nothing we can do to help you with account related issues other than to redirect you to the in-game customer service. You may try to contact them again. Please avoid repeatedly asking about the same matter after you have been answered.

[tired crane]

Ok thanks

[native anvil]

You are welcome!

[native anvil]

What was your highest rank achieved in the previous season?

[crisp scaffold]

I want to help him. Someone is trying to steal my account. Link the app. Link Gmail. I ask a company to unlink Gimbal. Prove that I have ownership of an account. I link it to Facebook and Google Play.

[storm flume]

Please contact the customer service for further assistance, @crisp scaffold. Refer to subpoint 5.4 in #faq for further information.

[hollow trout]

Why do I keep getting this message but when I go to my settings it says something else

Go to #chat

[storm flume]

Please avoid going off-topic, @ruby minnow. You may have unrelated conversations in #chat.

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[tired finch]

Have you enabled the Secondary verification?

[hollow trout]

Yes 🥺 that message only pops up if I haven’t logged on for a day or two so taking a video of it occurring isn’t possible this instant.

[tired finch]

It should be safe and fine as long as you don't see recent unrecognised logged in devices

[hollow trout]

Ok. I figured as much. And no I don’t see other devices other than mine. It requires a code sent to my phone if a new device attempts to log in. Thank you majd. I was just wondering why it kept telling me my account was at risk and it made me worried lol

[late stone]

What if I have a free slot

[tired finch]

It must just be a network issue or some corrupted file since everything seems fine. Try reinstalling the game. If still persists then report to the team

You're welcome 🌚

[lunar moth]

Hello i have a problem, all my purchases of uc from the mobile store or midasbuy!
i found today uc deduced from my account and when i try to purchase uc again same issue deduced also so can i know how this happen ! and how can i fix this ?!
any one can help me with this ?

[storm flume]

Please contact the customer service for further assistance, @lunar moth. Refer to subpoint 5.4 in #faq for further information.

[fossil sentinel]

Hello, dear admins, I have a problem, I want help from you, unfortunately, my weapons such as the m4 slr sks mk-12 in fate mode do not work, unfortunately, I am sure that the problem is not related to me, is there any helper who can support me in this regard?
note : kar98 only works and other weapons work in different modes but not when fate mode is on

[fluid walrus]

My pubg mobile account was suspended on January 28, 2023. I didn't violate your policy rules. Can you help me with this?

Suspension date of my account - 28/01/2023
Username SG2 Dicdator
User ID(51315968137)
Country: TURKEY
Gender of the character: MALE

is there anyone who can help

pls

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid walrus.

[tiny zenith]

Hello, I have such a problem that the gyroscope is not working correctly in the Pubg, the gyroscope is working correctly, how do I fix the problem

[cyan citrus]

What is the device you are using, @tiny zenith?

[tiny zenith]

Redmi 9T

[fossil sentinel]

@cyan citrus

[feral forge]

Can you please provide us a video recording so that we can understand your issue better?

[fossil sentinel]

I can live stream you from discord, can you add me as a friend?

[cyan citrus]

To begin with, please try to perform a routine repair of the game from login menu, clear game cache and restart your device.

[tiny zenith]

I did it, it didn't help

[feral forge]

Please send a video recording here instead.

[unborn tusk]

Hello team, why I can’t enter the game with Wifi

[unborn tusk]

I can only enter with 4G

[fossil sentinel]

i will make a video for you can you wait for me please

[feral forge]

Take your time.

[tiny zenith]

@cyan citrus

[hollow vessel]

I got my band by mistake and need help to get my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow vessel.

[fossil sentinel]

https://youtu.be/E57jw4iUY5M

[cyan citrus]

Could you please add more details about exactly the issue you are facing with the gyroscope or share a video recording?

[feral forge]

Where did you download the game from? And how long have you been facing this issue?

[fossil sentinel]

I used to play the fate mode, a few friends whose houses have changed and I have such a problem for about 3 weeks. https://www.gameloop.com/tr download

[unborn tusk]

?

[cerulean bone]

Hello, so for the first week of Crew Challenge our team got above Top 40. Under the lettering of the schedule it says for each week top 40 will advance. Why is the second week open to register when we should be moved directly to semi-finals, would we have to keep playing all 4 weeks?

Btw is this you guys 🤣

[fossil sentinel]

@feral forge

[cyan citrus]

No. This user is a scammer and has been suspended from the server. Please block the user and report him to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[feral forge]

Have you tried to perform a routine repair from the login menu of the game or reinstall it?

[fossil sentinel]

Yes I did, I even deleted the game, I reinstalled it, only fate mod does not work, weapons work on other maps

[upper python]

Hell

[winter siren]

Hello guys i need help please

[quasi pivot]

#pubg-mobile #questions Hello

#pubg-mobile #questions i need help

#pubg-mobile #questions my twitter account was hacked 12 days ago

#pubg-mobile #questions and the hacker logged into my pubg account through twitter and linked his contact number

#pubg-mobile #questions i still have access to my pubg id through fb and twitter

#pubg-mobile #questions but i can't because he's enabled login verification code innit.

#pubg-mobile #questions someone please help me recover my account

#pubg-mobile #questions i have all the proofs

[storm flume]

Please contact the customer service for further assistance, @quasi pivot. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @winter siren. Remember to read through #faq before asking questions in the support channels.

[static sleet]

How can we help you?

[fading vigil]

Use cheating to play Indonesia. He's not good at playing so he uses cheating to play. ID 5453261215

[fossil sentinel]

@feral forge

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the statistics section of their profile via friend search, @fading vigil. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sharp garden]

My account has been hacked, and I can't access my account

[storm flume]

Please contact the customer service for further assistance, @sharp garden. Refer to subpoint 5.4 in #faq for further information.

[olive flame]

My pubg account was hacked please help me dear authorities

My pubg account was hacked please help me dear authorities

My pubg account was hacked please help me dear authorities