questions

[oak flame]

C4 • Fani#1566

share your complaint here

[feral forge]

Purchasing UC via Midasbuy (https://pubgmobile.com/pay) and in-game are the only authorized method.

[oak flame]

@vapid wraith hello .nadia ,, looks like someone needs your help. this is the person

[stiff shard]

hello! anyone can help me?

[lament sphinx]

How to fix ammo glitch??
Can anyone tell me I am facing this problem for a month

[kind lintel]

How can i get support

[chilly spade]

Please create a post in #996546243859853424 following thr channel's pinned instructions.

[chilly spade]

State your issue please.

[chilly spade]

Hello, please state your issue.

[stiff shard]

i am playing pubg in emulator and after killing 6-7 enemies eveytime i am getting safety observation period. even without using any hacks or cheats. it's happening with me since 1 month.

[kind lintel]

I got banned from 14.11.2022 to 14.12.2022 then it goes and i got a compinsation.
Now i got banned again to 29.12.2023

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind lintel.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stiff shard.

[stiff shard]

i am playing pubg mobile global version not any other versions

[last hawk]

@polar marsh Someone logged into my account and linked his phone number, and now I cannot log into my account without confirming the number message. I have the Facebook link and the Gmail link pleaze help me

[green wagon]

Is there any discord server for PUBG Mobile Lite

[buoyant gazelle]

My Facebook account has been hacked by someone so now I can't access my pubg account How and where can I get it back

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @buoyant gazelle and @last hawk. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We only provide community support for PUBG MOBILE. Please feel free to browse the internet for it.

[north otter]

Hello
PUBG MOBILE ,Team
I Don't Know How But My PUBG MOBILE I'D "5197473528" Got Hacked By Someone.
But how can this possible all link removed,

On 28 December About 10 A.M To 11 A.M (United Kingdom Time) I Logged In My I'D Last Time After 2 Hours When I Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time I Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON,Hacker Unlinked My All Links From My I'D And I Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able To Unlink All My Links Easily And I Didn't Got Any Security E-Mail From PUBG That Someone Changed Login Of My I'D Or Anything.

I Can Give All The Possible Details Regarding MY Account So That I Can Get My I'D Back.

I have youtube channel also i'll mention here i am youtube contant creater uploading crate opening video on my channel nd live stream also,
https://youtube.com/@SandyYTGaming

I Am Helpless And Hope Team, PUBG MOBILE Will Help Me To Recover And Re Secure My I'D.

Thanks
Regards,
SandyYT Gaming

[last hawk]

@storm flume How to contact customer service

[ashen ruin]

Why

[last hawk]

@ashen ruin My account was stolen and mobile number was linked

[ashen ruin]

You can communicate with them inside the game

[last hawk]

@ashen ruin How do I communicate with them

[storm flume]

Please contact the customer service for further assistance, @north otter. Refer to subpoint 5.4 in #faq for further information.

Please refer to subpoint(s) 5.4 in #faq for further information, @last hawk.

[flint osprey]

How do I change the background and get back to the basic lobby background? I have the 2022 PUBG cup.

[green agate]

This can be done through your inventory inside of the game.

[opaque parcel]

@green agate

There is a unfair happened with me in a classic matche🥲

[green agate]

That leaves me asking a bit more on the questions side, could you narrow it down?

[rough river]

Hi .. my player is moving slowly and shotgun slow .. i have changed my devices 3 times to fix this issue.. i have the newest ipad and using 5G

[opaque parcel]

@green agate While I was playing with randoms, By-mistakely while rush my teammate came to my nade and knocked out and even he unknowingly clicked OK, amd my merit deducted

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rough river. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[green agate]

You would need to contact the in-game customer service center for this. We are not able to help with accidental reports here.

[opaque parcel]

@green agate It's bery unfair because maximum random players do not see the notification just click the ok button

[rose mesa]

i am playing pubg global in the emulator and after killing 4-7 enemies every time I'm getting a safety observation period for 1 day, this happened to me 3 times this week! . even without using any hacks or cheats. Why?????????

[drowsy wigeon]

It's the second time , i got banned for 24 hours and i didn't use any tool

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy wigeon.

[storm flume]

Please do not use languages other than English, @fervent steppe. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rose mesa]

i am playing pubg global in the emulator and after killing 4-7 enemies every time I'm getting a safety observation period for 1 day, this happened to me 3 times this week! . even without using any hacks or cheats. Why?????????

[ashen ruin]

[trim oriole]

Welcome. My account was banned without any reason, and I did not believe in fraud. I may request to unblock it. Please respond as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trim oriole.

[oak flame]

[terse harness]

Hi there I wanted to ask

This is my internet rn

But my ping is still above 120 ms

I tried restarting the game but it's not working

It always shows that WiFi sign during game

Even though my WiFi is perfectly fine

[oak compass]

https://www.tiktok.com/@x0xkv/live
use hack in live stream and saying pubg can't ban hem please check
@lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @oak compass.

[sterile jackal]

Bruh what is this, i always download the game from official sites and stores

[north otter]

@lime juniper please help🙏🏻

[gentle patrol]

@storm flume hi

[ivory coral]

😦

[storm flume]

Please contact the customer service for further assistance, @north otter. Refer to subpoint 5.4 in #faq for further information.

[lime juniper]

Done. Thank you for the report. Next time, please use https://bit.ly/3soBavK.

[sterile jackal]

@lime juniper

[lime juniper]

You should file a claim in-game. If there is a wave of players reporting this, let us know and we will look into it on a more general basis.

[gentle patrol]

@lime juniper I want help please

[oak flame]

hello miss" error".. it would be nice to add telegram or whattsap features in the report section. I have some evidence of cheater cases. it's a group or even an organization. thank you

[celest shadow]

Can you reinstall the game from Google Play Store or App Store?

[celest shadow]

How can we help you?

[celest shadow]

Please use the Other option in https://bit.ly/3soBavK.

[gentle patrol]

Hello, I want help. My account has been hacked. The account link has been changed by the thief. I want help as soon as possible, please

[verbal nest]

account

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[verbal nest]

hello, I sold my account in the game, yes I know that it is forbidden and ready for illustration, my account is georgich96 nickname 5594686268 number, ban the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal nest.

[feral lion]

I have ten reports today. How long will my name come in the spreadsheet ?

[lime juniper]

If they are all duplicates, they will not appear on the leaderboard. You can see the uniqueness in Reports.

[misty summit]

please help me, my account was stolen and my phone was changed and Gmail

[storm flume]

Please contact the customer service for further assistance, @misty summit. Refer to subpoint 5.4 in #faq for further information.

[gentle patrol]

I spoke to them. I want to speak to one of the employees. Can you help me?

[feral lion]

I check it

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[sterile jackal]

I'll try doing so,but this thing happened to one of my friend from middle east region also who always use play Store :(

[gentle patrol]

How do I find someone to help me recover my mail or email account? I talk to a customer in the game

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[quartz skiff]

by all means, i do understand that this takes time but still i hope someone looks into it as I've been waiting for a response since the past 4 days. tried to contact both through email as well as discord. extremely sorry for the ping, i do not have any intention to violate any server guidelines.

[gentle patrol]

The thief threatens the existence of the account and asks for a sum of money in exchange for the account. I want to speak with one of the employees, please help me

[feral lion]

I have just made ten unique reports, my name is not coming to the list.
I am interested for doing this job for you and also for #cheating-news

[lime juniper]

What do you mean by name? Only top reporters have their username there. Others have their identifier.

[simple minnow]

Hello staff team i have a serious issues about pubg there is a website called espacio apk are giving free pubg mobile premium account like unlimited uc bp and ag alot of people are using and they are just showingoff with these websites so I appeal you to take down this websites asap thnx

[feral lion]

How I can get my identifier ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @simple minnow.

[lime juniper]

It is up to you what your identifier is.

[tepid idol]

Where I was Trying To Ban Cheaters. And My Id Got Investigator Corpal Title. My Account Get 10 Years Ban And the reason Is Modification Game data. 🤣 Op. When When the Ban was Given I was playing With My Another I'd. OPP 🤣

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tepid idol.

[trim turtle]

Hi
why is there no separate button to buy for UC? I wanted to open for these blue coins. The next time you press again you open behind UC.

[trim turtle]

because of this I turn 124 UC

there is no separate button to open behind UC how should I know that it will open behind UC?

[glacial bramble]

@polar marsh
I purchased RP Prime, the money was withdrawn, but RP Prime did not work why?

[lunar kiln]

hello, I lost access to my account about 10 days ago, I contacted technical support, all the instructions were given to me from the Russian-language discord channel, I sent all the information to technical support, someone does not answer, I am a scammer will remove all bindings for this time and I will lose access forever, help someone please, please

[trail heath]

Good evening, contacted the in-game support .. no one can help our friend
has a problem, his account is registered in the Vietnamese version of PUBG
mobile, he really wants to buy seasonal RP and invest in the game, but he
can’t, also playing in the Vietnamese version, English is not available to
him, please help to transfer his account for the European version of the
game
@polar marsh
@lime juniper

[dusty crow]

That was fast

[sturdy escarp]

Fix ur game

[dusty crow]

Unlucky

[void hatch]

Can someone please explain to me why I am getting a safety observation period for the second time? How long will this terror on ordinary players who play for fun last until the very well-informed (Balkan team) are not given bans?

[nova compass]

@lime juniper Hello, I wrote from the other channel, but I think you didn't see it. I think you have received 2 copyright strikes on my 105 thousand subscriber channel, but if you check it, the video is 20 seconds and the title is just a secret tactic, I don't think you will violate your privacy policy, can you check it again? I need to solve this problem as soon as possible, this is affecting the activity of my channel very badly, thank you for your help in advance

[celest shadow]

Please wait patiently for a response. We may otherwise have to mute you.

[celest shadow]

Please restart the game or perform a routine repair from the login menu.

[storm flume]

Please contact the customer service for further assistance, @glacial bramble. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @lunar kiln. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please be advised that once you log into the Vietnamese version, you will no longer be able to use the same account to play in the global English version of PUBG MOBILE. Please understand that this is a restriction by the Vietnamese government and there is nothing that the developers can do about it. You can continue playing with your account in the Vietnamese version or create a new account in the global version. Thank you for your understanding.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sturdy escarp. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[trim turtle]

you misunderstood me, I opened for UC, although it was written for other coins, and now I have 56 UC instead of 180, how could they be returned?

[dusty crow]

i think u did violate the terms tho

[storm flume]

Please contact the customer service for further assistance, @trim turtle. Refer to subpoint 5.4 in #faq for further information.

[nova compass]

I just showed tactics

[nova compass]

what can i do to get a response as soon as possible who can i talk to i need to solve this problem immediately otherwise my channel will be badly affected by this situation

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp quarry.

[celest shadow]

Please contact the customer service for further assistance, @north otter. Repeatedly sending your concern will not help.

[celest shadow]

Please have some patience. You will receive a response regarding your concern in #1055891271849353226.

[crude helm]

hello, I lost and can’t admire my old account, I valued it very much, help me restore it

[sinful vault]

Hello
I was put on the watch list for fourth time and the third this week even though I didn't break any of the game's general policies or use any cheats that negatively affected my rating in the game.
I hope to solve the problem quickly.
ID: 5548361869

[nova compass]

I haven't been able to get a response since December 14, could you please speed up this issue and help me?

[night cloak]

@celest shadow sorry to bother but is my name font allowed or I need to change it

[north otter]

I can't contant beacuse i dont have acess please help me we are already in follow list in instagram i'll provied everything on my account please do something🥺

[crude helm]

ребят

помогите

[empty oracle]

English only

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @graceful dagger.

[prisma sluice]

can anyone help me?

[gentle patrol]

#Dyno hi

[native anvil]

Can you please try https://www.pubgmobile.com/pay instead?

Or you may contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[gentle patrol]

#Yasser تتكلم عربي

[storm flume]

Please do not use languages other than English, @gentle patrol. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ancient cedar]

Please contact customer service for account related issues. Refer to #faq 5.4 for further information.

[ancient cedar]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[native anvil]

Hello, how may I help you?

[gentle patrol]

My account was hacked, and the thief sent it through the link, and I spoke to support, and I made a mistake in accessing it, and I want to send a second one

[nova compass]

@lime juniper ı am writing again and again, but this situation is very important to me and needs to be resolved as soon as possible, otherwise the activity on my channel will decrease and unfortunately my channel will be garbage. I understand you too, it's just over New Year's Eve and you are very busy, but I want you to understand me too, it's a hard job in my job and even now I took a break for 2 weeks. When I take a break, I can't collect my channel and my views. and I make a living from this content creation business.

Currently, there are 2 copyright strikes on my channel, but I don't know why this copyright strike came, I know your policies very well and I don't think that I have violated your policies. I have tried to help pubg mobile turkey side a lot and I am very sorry to receive such a copyright strike, my only request from you is to find a middle way and reconcile with you and withdraw 2 copyrights on my channel because I love to produce pubg mobile contents, I have not been able to produce content for 2 weeks. If I have made a mistake, I would like to correct it and I promise that I will make videos in this direction from now on, I still do not know why I received a copyright strike, I only produce tactical videos content, I am waiting to hear from you, I would be very happy if we can solve it as soon as possible.

my youtube channel - Görkem turuca. https://m.youtube.com/channel/UC_Aq_nzcoyDAoQsM1tjTDNA

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[civic scarab]

Hello .

@native anvil hey dear

[native anvil]

Hello, how may I help you?

[valid oracle]

I need a serious help 🙏
Anyone here from support team.

[chrome girder]

@native anvil

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid oracle and @chrome girder. Remember to read through #faq before asking questions in the support channels.

[prisma sluice]

no reply

[valid oracle]

Hello,
My name's Mahmoud NourEldin, a Malware Analyst, and I got strikes in my Youtube Channel by mistake because I'm planning to change its content to Cyber Security, that's Why I didn't publish a lot of videos.

My content for PUBG Mobile Lite it's useless now and I told my subscribers so please remove strikes because I need my channel for my field.

All videos that I got strike it's normal and does not contain any hacking activity because I know the rules so why did you give it to me for my channel?

I didn't publish any suspicious activities; I need it for my Cyber Security field, so please help me with it.

I was planning for that a few months ago and you destroyed my dream in one second. Why?

That's my channel:
https://www.youtube.com/@TamatahYT

Also, it's usual to remove those videos you marked as copyrighted because I don't need that content right now but I need my channel so much because it's harder to gain 22K subscribers and harder to build again and I took a lot of time to make it.

Just help me restore everything and I'll not publish again for that game because I'm planning to change the content for a long time.

Best Wishes,
Mahmoud

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @valid oracle. We may otherwise have to mute you.

[valid oracle]

I posted and there's no response.
So I need a supporter not a BOT.

Send this message to a human.

[native anvil]

Please wait patiently for a response. You will receive a response regarding your concern in #1055891271849353226.

[valid oracle]

There is no time for waiting.
My channel will close in 4 days.

[native anvil]

Please wait patiently for a response. We may otherwise have to mute you.

[slim goblet]

how to be a retrailer of pubg mobile, I mean how to get permissions to make a website to allow users to buy uc with some easy payment methods, that are feasible to them. like codashop?

[cyan citrus]

That is not allowed, @slim goblet. Players should only make purchases through in-game or through https://www.pubgmobile.com/pay.

[slim goblet]

why people use codeshop, other platforms to buy then?

[cyan citrus]

Third-party platforms are not recommended to make purchases. Players who do use the third-party or unauthorized platforms can be penalized, @slim goblet.

[slim goblet]

still, they must have some api they are using.

[cyan citrus]

We will not be able to help you with this. Please refer to my previous response again, @slim goblet.

[sturdy isle]

Hallo i have a problem

[cyan citrus]

Please read all the requirements carefully, @sturdy isle. It seems like you don't meet the third requirement.

[mortal hound]

Hello the nusa pdp award winners was announced and i was a part of them. I haven’t received any of the promised reward (Is this general or an error)

[native anvil]

Please send your concern regarding this in #1055891271849353226 and wait patiently for a response.

[vernal frigate]

Where i can report account tiktok who share cheating?

[sterile jackal]

Is it completely safe to download the apk from official global pubg mobile website and then install it?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vernal frigate.

[cyan citrus]

Yes. You can download and install the game form PUBG MOBILE website: https://www.pubgmobile.com.

[sterile jackal]

I got this yesterday a 30 min ban, always did that what you said, now I'm really sceptical and paranoid to open the game

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @sterile jackal.

[languid gust]

does anyone know after shooting when I try to move my joystick is moves my camera instead?

I am still on the first layout

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @languid gust. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[sweet spoke]

I am trying to install the main files and the app says I have no storage space but I have 1.5 GB of free space.

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @sweet spoke?

[cyan citrus]

What is the device you are using and from where did you download the game, @sweet spoke?

[sweet spoke]

The device is a Samsung tab A, and I downloaded it from google play store

[cyan citrus]

Please share a screenshot of your available internal storage, @sweet spoke.

[cyan citrus]

Please free up more space and try again, @sweet spoke.

[lavish flame]

Hello guys, I need help.
So I took a break from the game for 6 months, and when I downloaded it back, I tried to login to my account that was linked to an appl id, but it gave me a. whole new pubg account. So please lmk if u know anything bout that.
Thanks!

[cyan citrus]

It means that either you are using a different login method or the linked login method was removed from your PUBG MOBILE account. You can try to contact the customer service in-game for further assistance with this, @lavish flame.

[lavish flame]

I'm using the same logins, also a friend of mine have the same issue. But thx for the help

[velvet hedge]

@cyan citrus Sir Plz Check Ur DM.

[silent trout]

my friend account id-5197473528 someone Hacked all 4 Linked Login. Removed in couple of hours and when he Try to login but is opening New Level 1 id plz help PubgMobile offical we'are already in Following him Instagram and he Also content Creator i have to request to you please recover his id All details U want he will Provide I Hope U can Help🥺 his instagram sandy_.gaming

[gray plover]

i got copyright strike for no reason and now I'm not getting any reply either. can you please look into my problem i didn't done anything wrong or against guidelines.

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @gray plover. We may otherwise have to mute you.

Please contact the customer service for further assistance, @silent trout. Refer to subpoint 5.4 in #faq for further information.

[cerulean copper]

Eyo guys

How are u

I wanted to tell that i took ban 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean copper.

[hidden sail]

Why did my subscription disappear after the new version

[cyan citrus]

What is the device you are using and from where did you download the game, @hidden sail?

[vague saddle]

what should I do if a hacker added a phone number to my account and turned on secondary verify? now I can't log in without the code and support keeps telling me to log in from the account and they will remove the phone number. but that is not possible

[gentle salmon]

How can i Remove the report button close to the all mic?

[vague saddle]

Settings - customize buttons - customize

[unreal widget]

Hello! Hello! On the YouTube platform, there is currently a live broadcast where the player plays with cheats, and also advertises them. Video from the live broadcast where there is also his game nickname I attach

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @unreal widget.

[thick wigeon]

Dear sir | mam
Tencent send me 21 copyright strike,
my channel is currently suspended
and i have not break any rules for tencent, pubg mobile, bgmi ,
becose i am upload a bgmi live streaming
So mam ,and sir please check tha copyright strike
And send you me resan way send me a wrong copyright strike

This is my all copyright strike video link
#questions

[storm flume]

Please send your concern in #1055891271849353226 and wait patiently for a response, @thick wigeon. We may otherwise have to mute you.

[bitter latch]

Hello!
Id like to start a youtube channel to post pubg mobile content, but i dont know if there are any rules for example if i have to add the game in the description. Could you please direct/help me finding this?

[wheat geode]

Hello

Mera region change NHE horaha UAE Sai Pakistan kO

Kia karo

??

@storm flume

[night cloak]

Hello, I come here with a request for information, my pubg account was hacked and banned for 10 years, I have evidence and screenshots of the person who did this, opening a criminal case for online fraud, can something be resolved about my account can i recover it and uninstall it?? !! 😒Please be serious THANK YOU!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[opal pewter]

unfair game really i swear in my life no see like that before how people use u.n.l.e.g.a.l staff not get b.a.n.n.e.d and when play clean got b.a.n.n.e.d

[wheat geode]

@polar marsh sir help me

[cyan citrus]

Did your account get suspended?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wheat geode. Remember to read through #faq before asking questions in the support channels.

[opal pewter]

@cyan citrusyes 2nd account till now got that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal pewter.

[wheat geode]

@storm flume check that

[vague saddle]

what should I do if a hacker added a phone number to my account and turned on secondary verify? now I can't log in without the code and support keeps telling me to log in from the account and they will remove the phone number. but that is not possible

[cyan citrus]

The only way to seek help for compromised accounts is through the customer service. You may try to contact them again, @vague saddle.

[vague saddle]

I always write to them that I can't log in to the account because secondary verify is on, and their answer is "for help, log in to your account and send a ticket" and they close the ticket

[cyan citrus]

Do not include your personal information such as phone number in your messages, screenshots or videos. If you need to send a video or a screenshot, you should first hide such personal or sensitive information. Regarding your issue, you may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

We unfortunately will not be able to help you with this through the community. We are not affiliated with the customer service.

[fickle nimbus]

Pls help

@cyan citrus

@celest shadow

[feral forge]

The mission is to pick up an AWM in 3 matches in Classic mode.

[heady parrot]

How do you want me to have fun and farm ranked when this happen 1 game out of 3

Username is brahimkachit id is : 5259970417

Plz ban ppl like this

[cedar oak]

After weighing you, I have a big problem. Now my account has oppressed a grocery store for three years and I don't know how to open it and ten years of injustice and I could not play with files and here can someone open my account for me, please.

Please, company, I want a solution.

😫

[sacred blaze]

When the game will give me a conqueror badge when I’m already in top 500?

[sacred blaze]

I had same problem, write me a message and I can help you

[fickle nimbus]

No its akm

[sacred blaze]

No is isnt

[fickle nimbus]

Oh sorry

[night cloak]

Hello everyone

[ancient cedar]

Players who have there rank in Top 500 in Total Ranking of leaderboard at 12:00 a.m. (UTC + 0), will be rewarded conqueror.

[sacred blaze]

Thanks

[real sedge]

Would highly recommend to rank up little bit more.. you will most likely drop from 496 to 500+

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can you help me

[night cloak]

?!

[ancient cedar]

If you believe a player is suspected of cheating, report them in-game.

[ancient cedar]

You should ask a question or state a problem in order to be assisted.

[night cloak]

We’re is that?

[sacred blaze]

Yes i know, i just wondered if it is glitch or the badge is given in some time eg (12am as u said)

[night cloak]

Hello @ancient cedar

[ancient cedar]

What? Please be clear with your query.

[sand marsh]

PUBG matching is taking forever, how do I fix it

[sacred blaze]

What mode do you play?

[sand marsh]

What do you mean by mode?

[sacred blaze]

Solo, duo, squad and map

• your rank (diamond, crown…)

[night cloak]

I’m sorry I didn’t and stand!

[sand marsh]

I am trying to play map (Ranked) my rank is platinum III

[night cloak]

Clear with what?!

[ancient cedar]

Seems like you're uncomfortable with English language, please visit https://bit.ly/3iPRH71 for regional communities.

[abstract ridge]

Why?

[ancient cedar]

Please refer to this support article, @abstract ridge, for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[scenic wasp]

My account was stolen and I have everything to prove that it is mine. Is there anyone who can help me?

[storm flume]

Please contact the customer service for further assistance, @scenic wasp. Refer to subpoint 5.4 in #faq for further information.

[rare sun]

https://discord.com/channels/393088095840370689/1058422729356877844

[short token]

5588875620
51230315955
51251260455
Why, and my friends got banned because I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short token.

[cerulean girder]

Hey i tried to log in my account after year i havent played and i see that its not my account its brand new account, can i recover my account somehow?

[carmine cargo]

Hey I’m Know It’s My Fault. I didn't know that playing BGMI on emulator is banned. one day my phone got damaged. and on that day my friends keep calling me for playing bgmi because of that I download an emulator and login my bgmi. That the time on login hacker got my Twitter access. And when I was playing with my friend then I ask them that it is safe of play bgmi on emulator then my friend told me that it is banned to play bgmi in emulation then I immediately log out from emulator and uninstall the emulator after that I started waiting for my phone to be fixed. While I was waiting for my phone to get fixed. In between this time hacker login in my bgmi account and hack it and banned my account for 10 years. I came to know these things when my phone came back to me properly.
Sir it’s not fault I didn't know that playing on emulator is banned and because of this someone get my Twitter access and hack bgmi please sir it’s my fault please unban my account I request you please sir please give me last time.I assure you that I didn’t do this kind of things in future please forgive me I beg you I can’t live without my account please unban my account It's been 3 months since my account was banned. This much punishment is enough. Please unban my account sir I beg you please sir please sir please sir please unban my account I’m a true bgmi lover and supporter please sir please. If you want to give me more punishment so you can Dedit uc from my account but please unban my account I beg you sir I beg you please unban please.
Thank You
Ansh Rajput
Character Id : 5314983322
IGN: A・N・S・H
Account Login - Twitter
Username - @carmine cargo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine cargo.

[night cloak]

What login you use

[cerulean girder]

I used to login with my facebook but now i looked at the id and the accounts active but i havent given any info to others about my account

[night cloak]

Go to your browser and go to Facebook.com and login in to your main should fix it I think

[cerulean girder]

I cant when i tried to login with my facebook it created an new pubg m account

[robust cradle]

Hello Technical Support...
My account has been suspended for 10 years and I have not committed any offense.
I charged a lot of UC in my pubg account.
I hope that you will check my account well and compensate me for removing the ban on my account, please.
id: 5266654052

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust cradle.

[scenic wasp]

Unstable connection, and I can't play the problem with everyone. There is no solution

[oak compass]

https://www.tiktok.com/@hamod.333 using hack esp in LIVE

• sorry for sending here but this is live so I send here to be fast ban
  @lime juniper

[vague saddle]

Contact support in game or via mail support

[dusty shard]

3rd time this month and the game is almost unplayable

How to stop this from happening?

[empty oracle]

Manage your in-game behavior.

[dusty shard]

I was playing normally and I don't open the mic

[odd epoch]

PLZ SUPPORT ME I WANT MY ACCOUNT

[nova compass]

<@&639889499718942720> Please when can you reply as soon as possible?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @oak compass.

Please contact the customer service for further assistance, @odd epoch. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pastel quiver.

[dusty shard]

where can I really report this??

and get my account back

[snow eagle]

hello technical support, I played a match with a player in an automatic match on 23.04.2022 and my account was banned for 1 year for teaming up with cheaters. I just found out you're helping Discord and this is a bit of a late submission. I look forward to your help on the subject. I hope you will check my account to remove the ban on my account, please. ID: 5572229770

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow eagle.

[white yarrow]

I have proplem i can't log in

[viscid trout]

My account has been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid trout.

[tribal temple]

My id is : 5632956727
My account has been suspended for 10 years and i have not committed any offense. I charged a lot of UC in my account.I hope that you will cheak my account well and compensate me for removing the ban on my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal temple.

[celest shadow]

Please be patient.

[nova compass]

I haven't received an answer for how many weeks you saw me please understand me

[nocturne token]

My id is : 6780843592
My account has been suspended for 10 years , Can I get an explanation ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne token.

[strong bone]

Hi support, i received a muted for 7 days and i didn't commit any offensive word. Can i get a explain?

[storm flume]

Please contact the customer service for further assistance, @strong bone. Refer to subpoint 5.4 in #faq for further information.

[brittle crown]

Hello there I got banned to update my gameloop and it's already updated to lasted version already what I can do to fix the problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle crown.

[night cloak]

Is it possible for me to recover my account if i have 1 link on the account but he enabled two step verification?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[topaz wave]

I get a lot of safety observation period almost everyday i don't do anything wrong.

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[topaz wave]

That didn't help I don't play with cheating tools or 3rd party or something like that i play solo squad and i get this safety observation everyday

[native anvil]

Please contact customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[topaz wave]

I do that but it didn't help

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this. You may try to contact them again.

[topaz wave]

I do that 10 times but no solution only bot respond to me that nobody cares about my problem

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[storm phoenix]

Hello, what should I do if the customer service says that my account is not banned, but when I try to log in, it shows me that i have ban till 2031?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm phoenix.

[topaz wave]

I do that but still no answer or solve my problem nothing just bot can't do nothing for me

[native anvil]

Unfortunately, there is nothing we can do to help with account-related issues through the community.

[night cloak]

Is it possible for me to recover my account if i have 1 link on the account but he enabled two step verification?

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[light karma]

@native anvil bro

I am facing matchmaking issue which cost me in ping and choppy game how to solve it !

[native anvil]

Are you unable to enter the match due to longer matchmaking duration?

[light karma]

Nope i am getting into arabic lobby iraqi lobby i dont know which country players are getting in my lobby from past 10-15 days

In past i get 20-60ms nowadays i am not getting even under 100

[odd heron]

Sir country region not show

Please fix my problem

[light karma]

@native anvil

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[native anvil]

Please send a screenshot of your Account settings.

[odd heron]

Ok sir wait

Done sir

Please fix my problem

[native anvil]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[odd heron]

No option sir🥺

[native anvil]

The option is not available for the accounts registered in European continent. Refer to the General Data Protection Regulation (GDPR).

[odd heron]

Sir

Why crystal event not show

[native anvil]

There are some events that are available only in certain countries.

[light karma]

@native anvil bro kindly solve my issue i have to play final today! 🥲

[odd heron]

Country region not show

[half turtle]

I can't change email i have error code 2123

[vagrant tulip]

The option is not available for the accounts registered in European continent. Refer to the General Data Protection Regulation (GDPR).

[zenith raptor]

my account is banned for 10 years and i did not violate the rules of the game please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith raptor.

[storm flume]

Please contact the customer service for further assistance, @half turtle. Refer to subpoint 5.4 in #faq for further information.

[hollow egret]

There is someone i know charge uc to my account with id by illegal way to banned my account did he will success or what should i do?!

[ashen matrix]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ashen matrix. Remember to read through #faq before asking questions in the support channels.

[cedar elbow]

hi my account was hacked by someone can i get it back

[ashen matrix]

I accidentally spent UC for skin

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @stone meteor. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The UC you have already used unfortunately cannot be returned. Please be more careful next time.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[odd heron]

Country region not show

Please fix my problem

I have no eea account

[ancient cedar]

Please inform in-game customer service if such is the case. You can refer to #faq 5.4 for how to contact customer service.

[cyan citrus]

You have already been answered here, @odd heron. Please avoid repeatedly asking about the same matter.

[ashen matrix]

Dude I bougth only skin

I not open box

[finite lantern]

My pubg account have been scammed and secondary verification turned on how would i get it back?

[cyan citrus]

It is still the same. Please refer to my previous response again.

[storm flume]

Please contact the customer service for further assistance, @finite lantern. Refer to subpoint 5.4 in #faq for further information.

[finite lantern]

Getting this for 2 days

Already

[cyan citrus]

We unfortunately cannot help you with compromised accounts through the community, @finite lantern. Please wait patiently and continue with the customer service.

[proven wadi]

My account got suspend @polar marsh

@cyan citrus help

[cyan citrus]

Please share a screenshot of the issue you are facing, @proven wadi.

[proven wadi]

Hello bgmi team

If bgmi partner got ban any reason you unban that time without asking

And legit player ban you are not able to unban their account that's a soo
cheap environment your game if you ban legit player account any reason then
how play your game player

My Character Id:- 513548855
My Account Name:- YouTubeBerLin

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven wadi.

[finite lantern]

Ohh ok the scammer trying to unlink everything turning on secondary verification

I get things like this 💔

[proud pawn]

Hakers this kill 27 player in game and kill me

5751256802

BAN THIS ACCOUNT BAN I HATE MY LIFE HAKERS IN GAME 😡😡😡

5751256802

This id for this haker

5751256802

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @proud pawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[modest barn]

Bro someone accessed to my account via email and changed it what can i do

Guys o need HELP ASAP!!

I*

i

[feral forge]

Please contact the in-game customer service for further assistance in this regard, as we are unable to assist players with issues related to compromised accounts through the community in any way.

[left plover]

Hello, I swear that I did not do any illegal operations for this great game and the love of my heart, and every time it comes like the previous response from you, a special request from you. I want a solution because I say for the millionth time that I am wronged. I swear by that and I love this great game. I do not want to lose my account and my passion. I want a solution And a quick review, please
iD 562376328

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @left plover.

[static onyx]

My Player Id : 5528794125

I used play PUBG almost 4 years and played 4567 classic matches. During this period I never used any type of third party tools. I never break the PUBG rules and regulations beacuse PUBG is my emotions. My player ID level is 66 and I have a lot of titles

I played last match in at 7:50 PM on December 31, 2022 Time Zone in Bangladesh (BST). But when I tried to play PUBG it shows that my ID my account will Safety observation period

Please kindly recheck and review my account. I never Break the rules so please unban my account.

[north otter]

@lime juniper please help i don't wnna spoil my new year🥺 Hello
PUBG MOBILE ,Team
I Don't Know How But My PUBG MOBILE I'D "5197473528" Got Hacked By Someone.
But how can this possible all link removed,

On 28 December About 10 A.M To 11 A.M (United Kingdom Time) I Logged In My I'D Last Time After 2 Hours When I Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time I Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON,Hacker Unlinked My All Links From My I'D And I Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able To Unlink All My Links Easily And I Didn't Got Any Security E-Mail From PUBG That Someone Changed Login Of My I'D Or Anything.

I Can Give All The Possible Details Regarding MY Account So That I Can Get My I'D Back.

I Am Helpless And Hope Team, PUBG MOBILE Will Help Me To Recover And Re Secure My I'D.

Thanks
Regards,
SandyYT Gaming

[peak spruce]

bro my id ban in 6june 2022 my id ban without reason pls unban my acc 566241264 id number

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak spruce.

[north otter]

I'll message you on instagram also we are also in follow list please @lime juniper have look inbox🙏🏻🥺

[spring summit]

Hi @polar marsh cuando creen que se pueda jugar a 90 fps en un xiaomi 11t pro snapdragon 888

Hi @polar marsh when you think you can play at 90 fps on a xiaomi 11t pro snapdragon 888

[north otter]

@lime juniper I'll provide everythink i don't wannaa lost my 4 year account please help i'll give you all detail all video every thing for proff atless recover my account 🥺🙏🏻 happy new year🥹

[vague saddle]

support won't help you here. they only tell you what you could do

[gritty flicker]

@polar marsh

[vague saddle]

Contact support via mail or in game support

[small quail]

Now, my account had been stolen, and I informed the company and they asked for information to retrieve it. When I gave this information, they answered me, which link do you want to separate, and that I will recover the account, and when the answer comes to me, the answer is that I can separate it from the game.
This is not possible because it is a condition of canceling it inside the game. Wait a week and the account thief enters every day, so how can I cancel the link and then the account has been banned
Now, the person responsible for banning the account is you, because I am informing you that my account has been hacked and I gave you all the information. In the end, the response is that you can cancel the link from within the game. Who is responsible for this and how is the game support not aware of the terms of cancellation from within the game?
Now I demand the return of the account!

@lime juniper @celest shadow
@gloomy dagger
@gleaming nebula

[junior birch]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

Please contact the customer service for further assistance, @vague saddle and @north otter. Refer to sub-point 5.4 in #faq for further information.

[wet wraith]

guys wtf this is the second time i take this safe mood and i idont do anything and i dont have any programs except gameloop wtf this

You leave the hacks in the game, and this happens with the one who does nothing and knowing that my kd 1.5 how i`m hack wtf solve this problem

[regal basin]

Frame drops and lags ? when that will be fixed ?

[brittle hemlock]

Happy new year to PUBG mobile, can I unblock my account? 5210407694

[rugged mason]

hello, can someone help me as I play on the tablet and I miss the goal

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven ginkgo.

[junior birch]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[junior birch]

Please refer to sub-point 4.7 in #faq for further information.

[junior birch]

Could you please elaborate?

[wet wraith]

i see this and i don`t do anything to get this safe mood pls if you have anything to do do it

[late valve]

1 year ago there was an event called "Pk Server First Anniversary" in Pakistan region.

My main account ingame region was not pakistan so i decided to participate in the event with another account.
And luckily i won the Iphone 13 pro in this event.

After that, i fill all the contact details, phone number email, full address etc.
Winner Character id: 51663903258

event rules was:
If you win physical rewards, you will receive physical reward in 2 months after the event end.

But I haven't received any reward yet and no one contacted me.
I talked to pubg pakistan discord team many times and they said the sending physical reward is not their duty, it will sent by pubg official team from korea. 😂😶‍🌫️

Is this was a scam?
What should I do now, senior Admin please reply??

[junior birch]

Please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, there is nothing we can do to help you with your issue through the community.

[narrow lion]

@junior birch please help my account got hacked I think I had it since day one so season 2 and I had only my Facebook I never verified phone or email although the game warned me many times and I took the risk now I need this strange phone verification to get in my pubgm wtf?

Who is this

@lime juniper it’s urgent please I beg of u

First time this happens to me

[junior birch]

Please contact the customer service for further assistance, @narrow lion. Refer to sub-point 5.4 in #faq for further information.

[narrow lion]

Useless

It’s an emergency @lime juniper support won’t do anything wtf is this

[vague saddle]

as soon as you tell support in the game that you can't log in, they immediately close your ticket and won't talk to you

[feral forge]

The in-game customer service can only provide assistance to unlink login methods that you no longer have access to or linked account that does not belongs to you. If you do not have any access to your game account at all, there is nothing much that the in-game customer service can do to assist you.

[vagrant tulip]

How long is your account banned for ? Do you have the phone number and email link ?

[keen hazel]

wtf i opened the game and this what i see that my five time in this month fix your security system

[storm flume]

Please avoid going off-topic, @dusty crow. You may have unrelated conversations in #chat.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation,

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[dusty crow]

my friend also got this issue too, he is just good at the game. is being too good at the game considered cheating?

[cyan citrus]

No. Please refer to my above response, @dusty crow.

[keen hazel]

thats not helping

[cyan citrus]

We cannot help you with this any further through the community. Please feel free to use the File Claim option or contact the customer service in-game for further assistance, @keen hazel.

[keen hazel]

i do that and they response nothing to me

[dusty crow]

the system is artificial, meaning that the system follows a set of instructions. It may be that your system might have made a mistake and it happens too because we all make mistakes.

[keen hazel]

look the game banned two accounts for me and iam not cheater and this account banned for 10 years and after 3 days they remove the ban and now i have that this is my five time in this month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen hazel.

[cyan citrus]

You have already been answered. Your friend may use the File Claim option or contact the customer service for further assistance. We cannot help you with this through the community.

[gusty knot]

Hello, is the use of instruments allowed?

https://youtube.com/shorts/pScPNMBBWvc?feature=share

[cyan citrus]

It is not recommended. Please play the game normally using the normal touch functionality, @gusty knot.

[craggy vault]

I did not break the rules of the game. My account was blocked by mistake, please reconsider the ban
5636315664

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy vault.

[fiery yarrow]

My accountant been hacked

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[fiery yarrow]

I have but I’ve been waiting for 3 hours now and no response

[native anvil]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[fiery yarrow]

Thank you

[native anvil]

You are welcome!

[sleek pulsar]

PLZ solve this problem my id : 5310375463

[mighty thunder]

@native anvil

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek pulsar.

[native anvil]

Hello, how may I help you?

[mighty thunder]

You Can Help Me Frand !

[opal surge]

Hi

[native anvil]

Please refer to subpoint 2.12 in #faq for further information.

[native anvil]

Hello, how may I help you?

[opal surge]

I got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal surge.

[midnight wave]

no , he don't break any rules but every match he played get banned 10 min for connection error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight wave.

[analog canopy]

Any one please give the official link for Gameloop 64 bit beta version

[native anvil]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[odd heron]

Country region not show

[analog canopy]

oho okay thank you @native anvil

[native anvil]

You have already been answered for the same issue. Please avoid repeatedly asking about the same matter and reach out to the customer service in-game for further assistance.

[native anvil]

You are welcome!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @cedar crypt.

[light karma]

@native anvil bro i dont get answer of my issue!!

[native anvil]

You have been answered here #1058642464942067774.

[plush drift]

Mera account hack hogy hai plzzz koi help kr do 🙏

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[storm flume]

Please do not use languages other than English, @plush drift. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[safe temple]

My account has been hacked

And the account was linked to an unknown phone number

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[safe temple]

The email has been linked by another account and another phone number and I can't open the account

I have all the data for the account

Every time I open the email it requires me to confirm the account with the phone number of the thief

[native anvil]

Please be advised that moderators of this Discord server are not affiliated with the customer service, so unfortunately there is nothing we can do to help you with this. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[safe temple]

If I benefited anything from the page I would not have talked to you

i need help

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[safe temple]

I have to open my email to communicate with support

[native anvil]

You do not need to log in to your account to access this page.

[safe temple]

This is the picture in the support

[native anvil]

Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[safe temple]

oky

[safe temple]

To reach this stage the email must be open

[night cloak]

I love that pubg mobile allows teaming. Reason Ill never actually buy anything with real money

No shyt. Nothing was done to punish this hack. They Don’t believe it happened… so im gonna start teaming. Duck pubgmobile. All you ducking losers. Im gonna become conquer so ducking fast.
I have watched youtube videos of teamers in ranked play and nothing is done.
The other fact is you have to be a friend to block a player. Idiot developers can’t design shyt.

[odd heron]

No country region show

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[old pine]

daily like this

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @old pine.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[old pine]

I don't use hacks or abnormal behavior I'm just afraid to play The bot automatically suspends the account daily

Two weeks like this

But not once did I take Ban

[night cloak]

I want my name changed to 操你妈的

[storm flume]

Please do not use languages other than English, @devout basalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[devout basalt]

I want to solve the problem of re-converted after installing PUBG

[ancient cedar]

@devout basalt, re-converted?

[obsidian nest]

Hi
Is it possible to fix aim lock in gameloop simulator or not?

[ancient cedar]

Here, the community support is available only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @obsidian nest.

https://www.gameloop.com/.

[lunar moth]

Good morning, if someone could help me with this I appreciate that i need to change birthday date on game but i cannot the reason i made it wrong so what should i do ?

[ancient cedar]

You cannot change your birth date once set, @lunar moth. It was advised to be careful while entering birth date since you can not change it again.

[lunar moth]

@ancient cedar should there is away 😅 cant talk to customer support or anything? Why should not be able to change anyway lol

[ancient cedar]

You contact customer service for further assistance, @lunar moth.

[coral spoke]

If I change my region will it affect my ping or is that only if i change my server

[native anvil]

Changing the server will affect your ping. The region is mainly for regional events. However, we do not recommend players to change their region/country to another if they currently do not reside in it.

[pure dove]

why is metro royal not working on pc

or emoulator

[coral spoke]

I’m leaving to another region soon so thats why I’m changing it

[native anvil]

The Metro Royale mode is not currently available on emulators. This means that you will not be able to access it if you are trying to play it on an emulator. To play the Metro Royale mode, you will need to use a mobile device.

[grand socket]

Help me

[native anvil]

Hello, how may we help you?

[grand socket]

Hello, I'm sorry, I'm requesting a 180 uc refund through midasbuy, where an unauthorized weapon pattern was purchased from me.

Please help me

[native anvil]

Could you please elaborate more?

[grand socket]

Of course, at 12:46, an s1897 was taken to my account, but I have no authority, I do not understand why such a thing happened, can you give it back uc?

i don't know english i am writing from translation

[native anvil]

Did you receive any notice for the UC deduction through your in-game mail?

[grand socket]

@native anvil no notification has been made

[native anvil]

It is likely that the UC was spent in the game, but if you believe that the UC was deducted unfairly, please contact the in-game customer service for further assistance.

[grand socket]

bought by midas

not taken from the game

[native anvil]

You may send an e-mail to their customer service through [e-mail] for further assistance. Regarding purchases related issues in the game, please contact the customer service directly through in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[grand socket]

I can't reach the in-game support, the bot is stuck, the customer representative is not coming

[native anvil]

Did you accidentally purchase an in-game item and want to get your UC back?

[grand socket]

No, I didn't, the system did.

[native anvil]

How was an in-game item automatically purchased? Could you provide a video recording of this issue?

[grand socket]

The game did not give me any information, there is no information in the message box, but this transaction is available in the midas transaction history.

that is, the system automatically received

[native anvil]

Please contact customer service in-game so they will be able to help you with this.

[grand socket]

I can't reach the in-game customer representative, the bot agent is closing the chat

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[grand socket]

Okey

Thenk you

[native anvil]

You are welcome!

[sinful oar]

Hello, I have been facing (an auto moving aim) problem since a while and I need your help please.
While setting my aim on enemies, my camera starts to moves slowly to the bottom all the time, even when my phone is laying on the flat ground and nobody moves it, so I can't aim properly and end up dying.
I don't use gyroscope and I tried to repair my game several times but still facing the same issue. I even changed my sensitivities many times but still suffering from an automatically moving aim.
Could you please recommend me what should I do?

And my aim so bad

[native anvil]

Can you please elaborate your issue by providing a video recording?

[sinful oar]

Ok

[loud halo]

Hi,

Can anyone help me?

[cyan citrus]

How may we help you, @loud halo?

[loud halo]

I would like to report about website and Telegram Channel selling hacking app

?

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @loud halo. Platforms not listed on the form are covered by the Other option. On such platforms, the content is monitored rather than removing it.

[tranquil moth]

hi i need help

[night cloak]

New messi Island discovery was over, i didn't show 3 1 last day then i miss get my rewards can u reback that event again ?

[cyan citrus]

Hello! How may we help you?

[tranquil moth]

The account has been exposed to Ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil moth.

[cyan citrus]

It is unfortunately not possible to access the event that has already been concluded.

[sinful oar]

I want solution for my aim bad

[hardy rampart]

The game was going very well, but a message came from the game and said that I was acting abnormally and that I would be followed for 1 day. Then he kicked me out of the game but I don't understand why I don't use cheats

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @hardy rampart.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[faint ridge]

Error at

I want to download pubgm beta

And when I click the pubgm beta inveteson link

It error

[cyan citrus]

What is the device you are using and from where did you try to download the beta version, @faint ridge?

[faint ridge]

Android

[cyan citrus]

From where did you try to download the beta version, @faint ridge?

[faint ridge]

From pubg

@cyan citrus

Event section

Can u give me link 🖇️

[cyan citrus]

You may try to download from here, @faint ridge:

▫️Android ( x32 ): https://web.gpubgm.com/m/download_android.html
▫️Android (x64): https://web.gpubgm.com/m/download_android_1.html.

[faint ridge]

The 32 is working

[night cloak]

Please i was reach all level and waiting for bought them , Please give event for 1 min.last 31 i didn't show event.

[faint ridge]

64 not working thanks you

[cyan citrus]

Can you try to download from the link I have provided above?

[sinful oar]

I want solution

[faint ridge]

Yes i download It

[cyan citrus]

We unfortunately cannot help you with this. Please be more careful next time.

[night cloak]

So sad its not my fault sir, last day bugging my event and its didn't show up, please brink back 10s that event. I can be bought that.cz i reach all levels.

[cyan citrus]

As mentioned earlier, this is not something we can help you with, @night cloak. However, you may try to contact the customer service in-game for further assistance in this regard. Please avoid being persistent after you have been answered.

[mental veldt]

What I need to do if my account was stolen

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game, @mental veldt.

[lofty socket]

I try logging in using Twitter but this is showing to me how to fix it

@cyan citrus sorry for the ping

[cyan citrus]

What is the device you are using, @lofty socket?

[lofty socket]

Android

I tried enabling it from chrome but still didn't work @cyan citrus

[cyan citrus]

Please mention the device model.

[lofty socket]

It's a Galaxy A31

[cyan citrus]

Do you have the Twitter application installed, @lofty socket?

[lofty socket]

No I don't

I should install it ?

[cyan citrus]

Please try to install the Twitter application, log into the account in the application first, and then try to log into the game again, @lofty socket.

[lofty socket]

Okay one min

@cyan citrus thanks it worked

[cyan citrus]

Glad to hear that and you are welcome, @lofty socket!

[maiden knot]

Clan leader is not online for too long request to promote acting leader as permanent leader

[minor shuttle]

hello, where is the account recovery form?

[cyan citrus]

It is not possible. A member of the clan can become an acting leader when the leader is offline for 30 days, but a member cannot become the leader of the clan no matter for how long the leader of the clan stays inactive.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts. If you have a phone number linked to the account, you might consider enabling secondary verification through your Account settings of the game.

[slow sky]

You guys really need to implement the use of mobile controllers its is so stupid that in the year 2023 now! That the community cannot use mobile controllers to play the game !

It makes no sense what so ever i can see if we were in the year 2010 but 2023 come on what are you guys doing as a company

You guys aren’t even that good at making sure hackers and all that cant get in the game but you 100% make sure that we cant use mobile controllers to play wtf

[agile owl]

how much time do I have to wait? my channel has been terminated without any reason.. I have posted it on Community section 5 days ago but still didn't got any response.. @lime juniper Check!

[static sleet]

Sharing of game accounts is against PUBG MOBILE's terms of service, @night cloak.

[night cloak]

I made a new account and it says under safety observation or something for apparently "abnormal behavior" while I'm out there literally getting owned by people.

[celest shadow]

Feel free to provide your suggestion in #996458713126797405.

[small quail]

@vagrant tulip 10 years
Yes I have email link and phone numper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small quail.

[slow sky]

Just to get ignored and looked over no thanks im ok i just deleted the game anyways

[peak raft]

#996458713126797405 little piece. when riding a sled after arriving immediately jump and there was a bug

Sinkink bug

We re sinkink we re sinkink

[sinful oar]

Hello, I have been facing (an auto moving aim) problem since a while and I need your help please.
While setting my aim on enemies, my camera starts to moves slowly to the bottom all the time, even when my phone is laying on the flat ground and nobody moves it, so I can't aim properly and end up dying.
I don't use gyroscope and I tried to repair my game several times but still facing the same issue. I even changed my sensitivities many times but still suffering from an automatically moving aim.
Could you please recommend me what should I do?

And my aim so bad

@cyan citrus

‏I want solution for my bad aim

answer me

@cyan citrus

[storm flume]

Please do not use languages other than English, @sinful oar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sinful oar]

?

[left plover]

Hello, I swear that I did not do any illegal operations for this great game and the love of my heart, and every time it comes like the previous response from you, a special request from you. I want a solution because I say for the millionth time that I am wronged. I swear by that and I love this great game. I do not want to lose my account and my passion. I want a solution And a quick review, please
iD 562376328

[sage saddle]

My account got hacked I want unlink from twitter but it’s not anyone help me

[nimble forum]

Hello , i'm a pubg mobile (emulator) player on the europe server , i got 3 safety observations within 8 days , which is kind of abnormal , so i decided to look deeply into it as it didn't make sense to me , i found alot of videos but weren't really helpful , except one . the guy said the same exact thing happened to him and that is due to faulty/file issues made by the emulator , since uninstalling gameloop does not delete all it's hidden files , his solution was to reinstall windows since uninstalling gameloop does not help , and then repair the game and log off for a 24 hours , he even showed the pubg mobile staff team sent him an apology of misunderstanding on the mailbox . so is it really worth go through all that process and reinstall windows ? i'm afraid i'd do that and lose all my data for nothing . so please , i need some assistance . my ID is "5280138118" thank you.

[storm flume]

Please contact the customer service for further assistance, @hazy verge. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

#Error please help i don't wnna spoil my

new year Hello

PUBG MOBILE,Team

I Don't Know How But My PUBG MOBILE I'D "5245289660" Got Hacked By Someone. But how can this possible all link removed,

On 29 December About 12 A.M To 3 P.M (Europe Time) Logged In My I'D Last Time After 15 Hours When Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON, Hacker Unlinked My All Links From My I'D And Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able Tr Unlink All My Links Easily I don't know how the hacker hacked my account please give me back my account Please recover my account I have every links. @polar marsh

[charred plinth]

Hello, I have this problem when I enter the game, I am on an emulator, gameloop and I cannot play, it tells me that, what can I do, someone help me

I downloaded the game from that emulator before it played the best and now I can't enter it, can someone explain me better how to fix it?

I stopped playing it more than a year ago and now when I enter I get that error, does anyone know why it happens? I use the same pc and before it played the best and now I get that problem, does anyone know how to solve it?

I deleted the emulator, thinking that it would solve it, but no, it's possible and now I want to play and I get that

I enter the cell phone and I do not get that error

[karmic stone]

Bro i got 10 mint ban error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic stone.

[charred plinth]

nobody knows, nobody is going to help me

[ancient cedar]

Please share a video recording of the issue.

[ancient cedar]

Please contact customer service for assistance regarding compromised accounts. You can refer to #faq 5.4 for how to contact customer service.

[ancient cedar]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[ancient cedar]

Use File Claim option and contact customer service.

[ancient cedar]

Please check that the fire button you are using should be the left fire button.

[sinful oar]

Ok

[charred plinth]

oki

[sinful oar]

Also so bad

[ancient cedar]

Is it still same?

[coral pawn]

Hello, the PUBG Mobile support team. My account has been banned for 10 years, and I swear that I have not run any application that violates the laws of PUBG Mobile or did anything contrary to the laws or user agreement in PUBG Mobile. Please reconsider my account ID 5250902417

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral pawn.

[sinful oar]

has become worse

[ancient cedar]

Please create a post in #996546243859853424 in accordance with channel's description.

[night cloak]

@lime juniperplease help i don't wnna spoil my
@lyric bobcat
new year Hello

PUBG MOBILE,Team

I Don't Know How But My PUBG MOBILE I'D "5245289660" Got Hacked By Someone. But how can this possible all link removed,

On 29 December About 12 A.M To 3 P.M (Europe Time) Logged In My I'D Last Time After 15 Hours When Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON, Hacker Unlinked My All Links From My I'D And Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able Tr Unlink All My Links Easily I don't know how the hacker hacked my account please give me back my account Please recover my account I have every links. @polar marsh

[tidal sky]

Dear Support,

I tried all the methods available such as:

submitted google form here in the discord
Send an email to PUBG
Contact the in-game support
write a review in the Google play

for months and still nothing happened!

is this acceptable for game as big as PUBG reassurances to handle?
does the discord community here has a direct contact with PUBG developers?
many other competitive games has less budget than PUBG and their developers support phones way faster than PUBG!
why there is no priority for gaming phones to support 90 fps?
phones that are specific for gaming are limited and still many of them does not have 90 fps option yet!

I sincerely hope PUBG respect us and do more efforts in this matter cause we invest a lot of money and time in it and we expect the same in return

My PUBG ID is 5452608000

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[tall halo]

Hello my account was hacked by some one any help How can I recover it

[scarlet rain]

in 15 November my account has been panned without any reasonknwing did not vilate the company did not uot any hack or other things. Please take the problem as.soon as possible
UID : 5260616955
Country: egypt
Internet : Fibernet cable
Server : Europe

[tall halo]

Hello my account was hacked by some one today
And he changes the link and profile photo
But the name is the same and he's playing with my account
I have all the information to prove that it's my account
Please help
Kindly find the :
ID:5261862622
Searver : Europe
Name : KING ZARA

[sleek jackal]

why i dont make any thing

[ancient cedar]

Kindly contact customer service for assistance related to compromised accounts, @tall halo. For further information on how to contact customer service, refer to #faq subpoint 5.4.

[halcyon hill]

@ancient cedar When is version 2.4 Update?

[ancient cedar]

6th of January, 2023.

[sleek jackal]

My account went into monitoring mode twice and I didn't do anything
5753798469
please solve

[ancient cedar]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @sleek jackal.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet rain.

[vague saddle]

Contact support via mail or in game

[tall halo]

Not helpful

[ancient cedar]

There is nothing which can be done through community to help in such cases, @tall halo. Please do as guided.

[tall halo]

I tried they till me that is still beta version and it's not working at my country lebanon

[visual saddle]

Hi, uhm I was wondering what the email is for support for pubgm?

[clever wave]

Hey i'm trying to play on PC, via Bluestacks, on a Guest account. Is this allowed ? I keep getting banned briefly after entering the game. That being said, if the queue times are long then it's of no use anyway.

[native anvil]

The only recommended emulator is GameLoop and you can download it through their website: https://www.gameloop.com/.

[clever wave]

How are the queue times for emulator users in europe ?

[native anvil]

We are unable to provide assistance with emulators. As for your question, are you referring to the matchmaking time? If so, it is possible that the matchmaking time for emulator players may be longer due to there being fewer emulator players for the game. For further assistance with GameLoop, please visit their website or Discord server.

[clever wave]

am i allowed to ask the same question in the main #pubg-mobile channel ?

in case there are any emulator users here.

i meant the one about queue times/matchmaking length.

[native anvil]

You may ask in Gameloop's server, refer to their official website for further information.

[night cloak]

hi
i need help please.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[neat acorn]

hi i forgot where the option to change the phrases used during ingame can someone tell me were are in the settings thx

[cyan citrus]

I'm not sure what you are referring to, @neat acorn. Could you please elaborate or share a screenshot?

[peak topaz]

hello

so i just downloaded pubg again today

and when i wanted to login with my google play account it says 'error'?

[cyan citrus]

What is the error that you have encountered, @peak topaz? Could you please share a screenshot of it?

[peak topaz]

it only appeared once

when i tried to login again it doesnt say anything

but also nothing happens

[peak topaz]

i think it was system error occured

[cyan citrus]

If it happens again, please take a screenshot and send it here, @peak topaz.

[peak topaz]

got a screenrecord anyways

ok nvm

i logged in

succesfully

ty anways

[cyan citrus]

Glad to hear that, @peak topaz!

[brazen sedge]

does anybody have this outfit? if u do please contact me i would like to take a look of this outfit in game😁

[valid oracle]

Until now there no response about your strikes in my channel and will close tomorrow

[native anvil]

You may ask other players in #pubg-mobile. This channel is reserved for support matters related to PUBG MOBILE.

[dense bramble]

Yesterday, my challenge point was 563 and now it's just 105. Why is that??

[native anvil]

Please wait patiently for a response. We may otherwise have to mute you.

[valid oracle]

what is that?
I'm waiting for 6 days and tomorrow my channel will close forever, do you understand it?

[cyan citrus]

The challenge points may have been triggered and used during a ranked match.

[valid oracle]

Don't repeat your saved message and I'm serious.
just send this message to the team responsible for strikes.

[dense bramble]

Yeah..two times....one time +1 and another time +20.....after this the point left was 563 but now it's just 105

@cyan citrus

[cyan citrus]

It is holidays so a lot of reports are currently on hold. You will receive a response in due time. Please do not repeatedly ask about the same matter. The moderators cannot help you with this.

[cyan citrus]

If a player has more challenge points than the valid points, challenge points will be automatically deducted proportionally based on the player's tier when the player loses a match.

[dusty locust]

@native anvil

[native anvil]

Hello, how may I help you?

[dusty locust]

Hey
I'm a reporter
I reported like 30 reports , but suddenly my number got removed
Can you explain why?

@native anvil ???

[native anvil]

It is possible that the sheet is currently not displaying all reports. You can wait until it is fixed, or you can ask in #1021559518490009712 to see if other reporters are experiencing the same issue.

[dusty locust]

Will my reports be counted? I mean now I can't see them.

Can you check with my number?

[nimble wind]

my pubg e linked by facebook but now my facebook e was delet i need my pubg e back plz help me plz😢

[cyan citrus]

If Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @nimble wind.

[unique lava]

I want to recover the Pubg Account phone number. my account was hacked and hacker linked the phone number 03014608384 and turn on 2step verification i have 3rd email and Facebook & Twitter please recover my account as soon as possible my 3rd email [e-mail]

03000086013 link my phone number to recover the account thanks

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[empty oracle]

how do I check my räŋk

[native anvil]

Do you mean your rank in the game or your rank here on the server?

[unique lava]

You can't understand I'd can't opened how i can contact with customers support without I'd open

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[unique lava]

An any account open to contact with customers support

[native anvil]

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[unique lava]

Thanku

[native anvil]

You are welcome!

[unique lava]

And it's possible to change region France to Pakistan

[native anvil]

The option is not available for the accounts registered in European continent. Refer to the General Data Protection Regulation (GDPR).

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

You may submit the form and wait patiently.

You are welcome!

[autumn crystal]

Can a report a tiktoker who is livestreaming hacks to u guys or do i havta report them myself (am to lazy)

[empty oracle]

here

[native anvil]

To check your current level, execute the !rank command in #481204134859505684.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @autumn crystal.

[autumn crystal]

Bruh

[empty oracle]

oki

[rigid bison]

How to change my game server please?

[cyan citrus]

You can do it through your Account settings of the game, @rigid bison.

[tender saffron]

im facing this ever single week...why is this happning??

@native anvil

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation, @tender saffron.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[tender saffron]

but what if someone's didnt cheat or modify anything

i did nothing n also in the previous but this security observation keep hitting me again n again

how to get rid of it

[cyan citrus]

We cannot help you with this any further through the community. Please use the File Claim option or contact the customer service in-game for further assistance, @tender saffron.

[cloud plume]

Bro my device have 90 hz display refresh rate and snapdragon 720G and i don't have 60fps (extreme) option

What are the requirements for 60fps?

[native anvil]

Devices with the minimum hardware requirements of Snapdragon 845 central processing unit can access the 60 FPS option with Smooth graphics.

[pure dove]

bro please fix the observation safety please i got it every single day last week i dont understand whats going on

[native anvil]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[pure dove]

like is there anyway i can stop it from happening

[candid scroll]

My I'd 5187609257 ban for no reason please give back my I'd it's my everything I'm to depressed for a week I will do socide please give my I'd

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid scroll.

[native anvil]

You may contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[brazen hemlock]

Guys

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brazen hemlock. Remember to read through #faq before asking questions in the support channels.

[brazen hemlock]

My account has band for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen hemlock.

[subtle crypt]

Hello ,
I swear i play clean and legal in everything and no hack or tools and i
spent more than 3000$ on my account it impossible to do anything to get ban
to lost my money or account . Please take the problem as soon as possible
and unblock my account .
my id : 51224727251
email : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle crypt.

[lament dagger]

how can i join weekly matches?

[native anvil]

You may refer to the pinned messages of #matches for further information.

[night cloak]

@lime juniper please help i don't wnna spoil my

new year Hello

PUBG MOBILE,Team

I Don't Know How But My PUBG MOBILE I'D "5245289660" Got Hacked By Someone. But how can this possible all link removed,

On 29 December About 12 A.M To 3 P.M (Europe Time) Logged In My I'D Last Time After 15 Hours When Am Trying To Loging My In PUBG MOBILE Through My Login It Was Going To Login Very New I'D.At This Time Knew That My I'D Got Hacked By SomeOne.

Hacker Changed MY I'D Name Profile Photo And Many More Things.

InFact My Two Step Verification Is ON, Hacker Unlinked My All Links From My I'D And Have No Link To My I'D.

I Think PUBG MOBILE Accounts Was Not Safe For Future As My PUBG Two Step Verification Was ON, Hacker Was Able Tr Unlink All My Links Easily I don't know how the hacker hacked my account please give me back my account Please recover my account I have every links. @polar marsh Please Help Me

[native anvil]

You have already been answered. Please contact customer service in-game and avoid repeatedly asking about the same matter.

[rancid remnant]

I need help to change my region

[foggy aspen]

why im get banned using ldplayer?

[native anvil]

You may change your in-game Country/Region by going to Lobby > Settings > Account and looking for the Country/Region Settings option.

[native anvil]

GameLoop is the only emulator that we recommend for running PUBG MOBILE. Using other third-party emulators may result in account suspension. You can download GameLoop through their website: https://www.gameloop.com/.

[foggy aspen]

is there a way to unbanned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy aspen.

[quartz lynx]

Hello, my account was stolen what do I do?

[native anvil]

Please contact the customer service of your social media accounts and the in-game customer service for further assistance. If you have a phone number linked to the account, we recommend enabling secondary verification.

[muted hemlock]

What's the least requirement to get 50-60fps? I'm low on my budget Atm so I need as much fps as I can get

[native anvil]

Devices with the minimum hardware requirements of Snapdragon 845 central processing unit can access the 60 FPS option with Smooth graphics.

[dusty locust]

@native anvil how to report FB links?

[native anvil]

You may refer to this: #1028045242999517234 message

[old portal]

waaaaay ????????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old portal.

[dusty locust]

It says I don't have access to the link.

[native anvil]

You can use the search feature to find the ID of a page, group, or profile.

[dusty locust]

Thnx.

[native anvil]

You are welcome!

[dusty locust]

❤️

[neat acorn]

im referring to the phrase you use in game during matches to communicate with other teammates with the default voice example "Get back to safe zone"

[slow compass]

How to get winner frame from solo matches like it is based on chickens or what??

[native anvil]

You can find it by going to Lobby > Inventory, @neat acorn.

[hazy verge]

My pubg mobile account is hacked by a Pakistani person he attached his phone number and a social platform in it. I know his number and location . Number : [phone] .. I can't login into my account because it required a number.please help me i played since 4 years...and i don't want to loose it.

[native anvil]

You may refer to the pinned messages of #matches for further information.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[slow compass]

yeah i checked that and got to know about uc and other prices but i didnt get what were they saying about frame.

[native anvil]

For every other solo match, you can stand a chance to win an exclusive Tournament Avatar Frame (30 Days). You can win 1 000 UC for each solo match.

[slow compass]

ohh thanks 🙏

[native anvil]

You are welcome!

[sterile trail]

How to paly duo ranked mode in gameloop.. Matchmaking time problem.. How can i play duo mode in pubg mobile..

[native anvil]

It is possible that the matchmaking time for emulator players may be longer because there are fewer emulator players for the game. You could try switching to a different game mode or map. If you need further assistance with GameLoop, you can visit their website or the Discord server.

[neat acorn]

ok thx so much

[native anvil]

You’re welcome!

[cyan citrus]

Please contact the customer service in-game for further assistance with account related issues and do not include your personal information in your messages.

[earnest smelt]

How to contact

??????

[cyan citrus]

You can contact the customer service through in-game using the Customer Service option located in the Account settings of the game or through the login menu using the Help option, @earnest smelt.

[subtle creek]

Please help, I don't have a New Year's Lottery event in my pubg 5642880724

[cyan citrus]

Please share a screenshot of the event you are referring to, @subtle creek.

[storm flume]

Please do not use languages other than English, @distant siren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[subtle creek]

there is no New Year's Lottery event

Help

Please

[narrow lion]

But I have only my Facebook linked but I am logged out

And @feral forge I need verification to get it cause he added the phone number, it was like this before it got hacked

He has no access to the Facebook @native anvil

[subtle creek]

there is no New Year's Lottery event

[narrow lion]

My friend scammed me

Or hacked me

Idk how he got into my devices

[cyan citrus]

Could you please share your screenshot of this event section?

[subtle creek]

There is no New Year's Lottery event

Help me Please

[fathom stream]

Hi. i am always getting this warning which says basically the account is under investigation cuz of anormal match actions for 1 day.This is like 7-8 times i am getting this warning in 3 months.
I cant play the game cuz of this annoying and baseless thing.I have tried to format my PC but happened again.Could it be a bug about my account?Thanks in advance. <@&481161015728406538>

[cyan citrus]

I'm not sure which event you are referring to. Please be more precise and mention the event name that is available in the game.

[subtle creek]

There is no New Year's Lottery event where you can win prizes

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

Share a screenshot of the event that is missing for you.

[subtle creek]

this event is not on the account 5642880724

[subtle creek]

This event is not on the account 5642880724

[cyan citrus]

Has it always been like this, @subtle creek?

[subtle creek]

Yes

There is no event, I don't understand why

[cyan citrus]

It may not be available for you because of your region, @subtle creek. Some events are only available in select regions. For further assistance with this, you may try to contact the customer service through inside the game.

[subtle creek]

I have a Europe region, which region do I need?

[fathom stream]

ik but this is 8th time i am getting this situation in 3 months.And game didnt ban me or give any other penalties.I feel like my account bugged.Otherwise if i was using cheat securtiy system would detect it and ban me right?This is kinda annoying to not playing my friends frequently cuz of that.

[subtle creek]

My friend has an event, I don't have one

[subtle creek]

Can you help me?

[tropic wedge]

ID : 5644044829
ign : mekokoro
Frozen for 2 months and gameloop is up to date. kindly solve my problem

[night cloak]

This is absolutely absurd...i just got out of that damn observation period and just 2 hours and one classic match later I'm back in it again... idk if those sore losers keep reporting me cuz i mopped the floor with em or your anti-cheat has gone rogue. Check me once and for all, do whatever it takes, ban me if i cheated but ffs stop doing this BS I can't even play

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic wedge.

[cyan citrus]

We cannot help you with this any further through the community. Please use the File Claim option or contact the customer service in-game for further assistance.

[cyan citrus]

If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behavior and wait for the system to automatically place you out of safety observation.

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[night cloak]

So 24 hours weren't enough to check me and I'm back for it after just 1 match? You kidding me?

[cyan citrus]

Please refer to my previous response again.

[subtle creek]

What should I do?

[cyan citrus]

Please use the File Claim option or contact the customer service in-game for further assistance. This is not something we can help you with.

[storm flume]

Please contact the customer service for further assistance, @subtle creek. Refer to subpoint 5.4 in #faq for further information.

[subtle creek]

please help me, I don't have an event

why is there no button in the settings? Country settings region?

[nimble forum]

you guys keep coming with the same response that does not make any sense , the guy is basically saying he is getting safety observation for 8 times and you say when somebody is suspected of cheating ? putting people under safety observation 1 time to detect cheating/malware software is totally right , but 8 times ?!!!! does it even make sense to you getting that over and over ? there's clearly something wrong with this system that you guys can't work on , but at least stop replying with the same crap over and over.

[glad mulch]

Hello, my account was stolen and I read that in this chat there is a form for account recovery, you can tell me where it is or throw it ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble forum.

[storm flume]

Please contact the customer service for further assistance, @glad mulch. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The option to change the country/region settings is not available for the accounts registered in European continent.

[subtle creek]

and is it possible to change the content of Europe?

[cyan citrus]

It is unfortunately not possible, @subtle creek.

[subtle creek]

Then I won't have any events

[lime juniper]

2.4.0 Update Schedule

Patch notes will be published soon.

Google Play

Vietnam

▫️ 30%: <t:1672815600> (<t:1672815600:R>)
▫️ 70%: <t:1672822800> (<t:1672822800:R>)
▫️ 100%: <t:1672830000> (<t:1672830000:R>)

Korea, Japan

▫️ 100%: <t:1672884000> (<t:1672884000:R>)

Taiwan

▫️ 100%: <t:1672909200> (<t:1672909200:R>)

Globally

▫️ 30%: <t:1672898400> (<t:1672898400:R>)
▫️ 50%: <t:1672912800> (<t:1672912800:R>)
▫️ 70%: <t:1672970400> (<t:1672970400:R>)
▫️ 100%: <t:1672977600> (<t:1672977600:R>)

App Store

Vietnam

▫️ 100%: <t:1672830000> (<t:1672830000:R>)

Korea, Japan

▫️ 100%: <t:1672884000> (<t:1672884000:R>)

Taiwan

▫️ 100%: <t:1672887600> (<t:1672887600:R>)

Globally

▫️ 100%: <t:1672968600> (<t:1672968600:R>)

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1672885800> (<t:1672885800:R>)

Globally

▫️ 100%: <t:1672898400> (<t:1672898400:R>)

Amazon Appstore

▫️ 100%: <t:1672969500> (<t:1672969500:R>)

Huawei AppGallery

▫️ 100%: <t:1672969500> (<t:1672969500:R>)

Official Website & Third-Party Stores

▫️ 100%: <t:1672969500> (<t:1672969500:R>)

[night cloak]

Same here...they put me under it, i waited 24 hours only to be back in it after just 1 match. If this keeps going on I won't be able to complete my pass. I'm not cheating or anything and if they think I'm really doing something suspicious just ban me and be done with it, save me the trouble

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[meager pumice]

Which event you dont have now?

[storm flume]

Please do not use languages other than English, @granite sphinx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[solid hatch]

Me too, 3rd times under safety observation. Maybe the dev think it's a cool feature but actually there's a lot of false detection.

[night cloak]

Yo I gotta come here cuz I know someone who I suspect of using esp and X-ray after studying his game play for many hours it’s pretty much confirmed all my friends say about it I reported him but the games not gonna be able to detect premium vip hacks the games software isn’t good enough to detect that sort of thing what should I do ?? Cuz I got some friends who are playing with him they risk 7day ban tier reset cuz they won’t listen because he’s basically giving them points cuz he knows where everyone is all the time he just drives to the people even tho they aren’t moving or making a single sound he will mark them and proceed to go kill them now unless he’s got a amazing gaming chair idk…

I suspect his friends are using him for rank pushing aswell as their kd all 9+ but fresh accounts as their previous banned

If someone could shed some light on the matter would be good instead of saying just keep reporting them because like I said the game can’t detect VIP hacks

[cedar oak]

Please, I would like to know why the club disappeared from me two days ago, I was opening it now, it disappeared, it can be solved?

[empty oracle]

you can report him in-game by using the report system.

[night cloak]

That ain’t gonna work I literally just said VIP hacks pubg can’t detect that stuff but ok all good glad pubg can’t detect it might have to get it aswell if no one’s gonna get banned 💀

[empty oracle]

Wtf is vip hack and PUBG can’t detect it 💀

[night cloak]

It’s hacks you buy with real money that can’t be traced in game that avoid pubg detection

That’s why when people complain about hackers not being banned it’s because they got vip hacks and even if you report them they won’t get banned because the VIP hacks (like esp wall hacks ect) pubg can’t trace because the anti ban the hacker is using is so good

[digital bridge]

What is vague information in room creation settings?

[fleet hamlet]

what are the minimum requirements for 60fps to be unlocked on a device?

[dusty crow]

Nothing, just let them play.

don't feel sorry for your friends when they get banned. they chose to play with the cheater

[storm flume]

Please do not use languages other than English, @calm mulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[calm mulch]

My account has been stolen by linking the number
Can he cancel other links?

[storm flume]

Please contact the customer service for further assistance, @calm mulch. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Vague information hides the player name and flag. Instead of showing a player name killed another player on the kill feed, it will show Team1Player1 killed Team2Player3.

[south current]

Что мне делать? Как мне обменять эти ящики?

[long bobcat]

hello my account get ban and i dont know the resson

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long bobcat.

[native anvil]

The crate coupon exchange event has ended. Feel free to provide your feedback regarding this in #996458713126797405.

You can only use English language here. For a list of regional communities, please refer to #735483472432594994 sub point 3.1.

[south current]

i have a problem i can't use the coupon,
again and again throws me in the wrong place

[lone mesa]

This is my friend’s account that was stolen from him. He has been trying to get it back but fails every time so I’m coming here to see if I can help him get it back.

[native anvil]

Please refer to my previous response. The crate coupon exchange event has ended.

[native anvil]

Please reach out to the customer service in-game for further assistance with compromised accounts. Refer to subpoint 5.4 in #faq for further information.

[pallid geyser]

5682325090 My account has been blocked, and this is completely wrong. I do not use third party tools or anything, and this is unfair. I hope to review the reason for the ban and unblock my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid geyser.

[fiery yarrow]

How can I talk to support about my account getting hacked

[night cloak]

How to get rid from 24 hour observation. I don't kill ever more than 6 people. Still always get observation. I am so frustrated thinking to stop playing

[fiery yarrow]

They hacked me I am unable to login

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[fiery yarrow]

There is literally nobody there to chat with me

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[native anvil]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[steady yacht]

5330808609 My account has been blocked, and this is completely wrong. I do not use third party tools or anything, and this is unfair. I hope to review the reason for the ban and unblock my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady yacht.

[empty oracle]

How do i see the exact date when I started to play PUBG mobile

[cyan citrus]

You can try to find the linked date of PUBG MOBILE in the settings of your first linked social media account, @empty oracle.

[empty oracle]

hOw

[cyan citrus]

What is the social media account that is linked to your PUBG MOBILE account, @empty oracle?

[gaunt smelt]

Hi there I was having 516 coins in starsea admiral spin last night and today I opened the event and there was only 116 there I have spinned that event almost 1000 times please help me

[empty oracle]

Wechat

Chinese social media

[dusty tundra]

Hello, I cannot change my region to anything else but Germany. Wondering if it's possible?

[native anvil]

The option is not available for the accounts registered in European continent. Refer to the General Data Protection Regulation (GDPR).

[dusty tundra]

thanks for the reply. so there is absolutely nothing we can do about it?

[native anvil]

As long as the General Data Protection Regulation (GDPR) law exist, you cannot change it.

[peak raft]

tencent please some kid trying to troll me

[native anvil]

Hello, how may we help you?

[cyan citrus]

You may have used them already. If you believe they were unfairly deducted, you may contact the customer service in-game for further assistance.

[grim seal]

Why my merit is not increasing i played 5 match and finished in top 50 still its not increasing stuck at 75

[native anvil]

There is a daily limit to the amount of merit that can be earned, and once this limit is reached, it is not possible to earn any additional merit for the remainder of the day.

[lusty mirage]

I don't see region option

My account was registered in Pakistan and it's in asia

[dusty tundra]

@night cloak just DMed me asking for my pubg ID. is this a legit support from pubg mobile? if not, please help banning

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[pearl sparrow]

nope they're scammers stay alert do not provide any thing to them.!

[queen urchin]

Does using vpn to change region will get me banned

[native anvil]

Please avoid using VPN. It is not recommended as it can put your account at risk of getting suspended.

[tame ferry]

Hello there

Could anyone help please

[native anvil]

Hello, how may we help you?

[quiet field]

Hello, can someone help me?

[tame ferry]

Its been 2 years i got banned for 1 day

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @tame ferry.

[native anvil]

Hello, how may we help you?

[quiet field]

Umm, im using a new account and PUBG Mobile is saying that i have abnormal behavior in game. My main account is Ace im current rank and the Highest is Ace Dominator. Can you help me with this? I dont use any hacks or plugins either..

[ancient cedar]

No, they are scammers, report them to Discord trust and safety.

Refer to this message:
<#735483472432594994 message>

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[exotic sundial]

اسم الحساب

[worthy sinew]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @exotic sundial
Cheaters can be reported in-game through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.

[storm flume]

Please do not use languages other than English, @exotic sundial. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @silk lintel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silk lintel]

Hello! I don't have the x-suit spawn gesture

[cyan citrus]

Are you asking about Spawn Island exclusive emote, @silk lintel?

[subtle iron]

How do you do this achievement what are prediction rankings

[cyan citrus]

This title was part of Unite for One Goal event that has already been concluded, @subtle iron.

[storm flume]

Please do not use languages other than English, @junior forum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior forum]

How do I remove the ban I accidentally blocked a friend

[celest shadow]

Please provide a video recording of your issue.

[stiff fable]

Hii

[junior forum]

Accidentally banned a friend

[stiff fable]

Hii sir

My account hack please help

[storm flume]

Please contact the customer service for further assistance, @stiff fable. Refer to subpoint 5.4 in #faq for further information.

[stiff fable]

@storm flume please help me

@storm flume linked another Gmail account and phone number add

[cyan citrus]

Please contact the customer service in-game for further assistance. We cannot help you with compromised accounts through the community, @stiff fable.

[sacred jolt]

Greetings. Why is there no event? "exclusive treasure".

[cedar oak]

.

[storm flume]

Please contact the customer service for further assistance, @cedar oak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

What is the device you are using?

[mild shard]

1 day ban in pubg mobile becomes often too much, without using any 3rd party software, solutions?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @mild shard.

[fleet hamlet]

What are the minimum requirements for 60fps to be unlocked on a device?Poco m4 pro(4G)

[glad mulch]

I turned to support in the game for subpoint 5.4 and they told me that they couldn’t help me in any way, I had Facebook left with the bindings and there are still receipts for donations

[cyan citrus]

We unfortunately cannot help you with account related issues through the community. You can try to contact the customer service again or create a new to continue playing the game, @glad mulch.

[glad mulch]

I read that I can apply through the platform with which I have a link, can you tell me how to do this with Facebook?

[cyan citrus]

I'm not sure what you are referring to. If you want to contact the Facebook's customer service, you may do it through https://www.facebook.com/help, @glad mulch.

[silent trout]

@lime juniper

Sandy acc hack mythic tag acc how can possible 4 links 2 in 3 hour links fresh ? How can possible why possible pubg

28 december acc hack but pubg no reply sandy instagram pubg official page follow but no reply

[dreamy violet]

Hello
is an admin available?
I also have a problem with an account
Someone opened my account and put in their email and phone number
who can help me from the admins?

[storm flume]

Please contact the customer service for further assistance, @dreamy violet and @silent trout. Refer to subpoint 5.4 in #faq for further information.

[meager pumice]

Whats minimum season activity to stay in clan as leader

[native anvil]

According to the clan rules, if a clan leader does not log in to the game for 30 days, an active clan member may apply to become the acting leader. If a co-leader does not log in to the game for 30 days, management privileges will be transferred to another player.

[meager pumice]

Thanks man alot

[native anvil]

You're welcome!

[smoky kestrel]

hello my old account got hacked then banned so I want to delete it or unlink my Facebook from it please help me

[cyan citrus]

It is not possible to remove a linked social media account without having access to your PUBG MOBILE account, @smoky kestrel.

[smoky kestrel]

can I delete my old PUBG account ?(it got banned)

[barren briar]

Good afternoon. My Facebook account was banned and my account was linked to it. How can I restore it?