questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred marsh.

[bitter musk]

@feral forge
Hi Nadia please help me 😭
I use red magic phone
My account got banned for no reason. I never cheated
I need help and to unblock my account as soon as possible
My id : 5781753628
Name : TheRedMercury1

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter musk.

[soft field]

Hi

I would like to know when will the 2.3 update drop?

It was said that it was gonna launch today

[final spear]

Check the pinned message of this channel and the latest announcement of #news.

[young isle]

Where do i use PGMC tokens? Ive checked in ESPORTS center multiple times and i cant use them anywhere

[heavy vortex]

in live streams to send popularity or something whatever it is.

[soft field]

I assume the update timings in game news is for global version

[short jacinth]

i have uninstalled this game for like a year or less? anyway, I've reinstalled it an hour ago and tried to log in using google acc, after that it sent a verification code a phone number, but that number is not mine. idk how but I can't log in because of that unknowable number. so, do u guys have any idea how to change it or log in to the game?

[hidden plinth]

when will metro come back

[final spear]

Yes. For the Global version of PUBG MOBILE. 🤔

[final spear]

Please contact the customer service in-game for further assistance in this regard.

[broken bloom]

Both are not working,

[open fable]

I uploaded uc through the app store. I took money but uc did not come. and the support service in the game is not responding. It’s okay? 4 days have passed…

return the money or throw uc

[night cloak]

hi guys

[slate pawn]

hello

@celest shadow i filed a claim to remove in game mail.
from two days still in waiting.

[ocean skiff]

is purchasing accounts from third party sellers considered tos

[rain sentinel]

guys

pls help me

my friend took my acc then changed the mobile number

help me plsss

[vagrant canyon]

Hello, my account was hacked i dont have any access to my account what should i do please help fast ?

[delicate oriole]

I sent a message to pubg mobile support team, they said 24 hours but it's been 5 days still no reply

Help me plsss

[tepid copper]

Hello, I have a very long search for a game. 10-20 minutes

[cyan citrus]

You do not meet the 4th requirement to remove the linked social media account. Keep in mind that you should meet all the mentioned requirements before you can request to remove any of your social media accounts.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you. This is not something we can help you with through the community.

[cyan citrus]

Hello! How may we help you?

[open fable]

it's been 4 days….

[cyan citrus]

Please wait patiently. We cannot help you with account related issues through the community. You may directly contact the customer service in-game for further assistance with this.

[cyan citrus]

Not something we can help with. We are not affiliated with the customer service.

[cyan citrus]

Selling or purchasing accounts is a direct violation of PUBG MOBILE's terms of service.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[cyan citrus]

If you don't have access to any of the linked social media accounts or login methods, you will first need to recover access to one of the login methods by contacting the respective customer service of that linked platform. Your other option is to create a new account and continue playing the game.

[cyan citrus]

Please wait patiently for a response from the customer service or send them another message as a kind reminder. We unfortunately cannot help you with matters related to the customer service as we are not affiliated with them.

[cyan citrus]

What is the device you are using? Also, mention your server and the game mode you are playing in as well as your perspective (TPP or FPP).

[tepid copper]

Xiaomi 12 lite, solo mmr, tpp

[cyan citrus]

What is the map you are playing in, @tepid copper?

[tepid copper]

All

[cyan citrus]

Can you take a screenshot of the login menu of the game and share it here, @tepid copper?

[vagrant canyon]

Its 500$ account i cant log into that account how can i creat new account

[young venture]

does anyone know how to stop Safety Observation thing... its teasing me so much.. i am getting this restrictions after every 5 to 6 matches....1

[cyan citrus]

Your account security is your own responsibility and if it has been compromised, the only way to seek help is through the customer service. We cannot help you with this through the community.

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[exotic grotto]

@cyan citrus Is gameloop pubg mobile an emulator?

[cyan citrus]

Could you elaborate, @exotic grotto?

[exotic grotto]

Is gameloop pubg mobile a pc game

[cyan citrus]

PUBG MOBILE is a mobile game. You can use the GameLoop emulator to play the game on your PC. Is that what you are asking, @exotic grotto?

[median delta]

hi

[exotic grotto]

Yes

But my question was is there any thing to worry about if you are trying to play back and forth between pc and mobile

?

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

No. There isn't any problem.

[exotic grotto]

Okay thank you, i'll take your word

[cyan citrus]

You are welcome!

[shadow jolt]

hello i forgot my password i want to change it but i can't get the code in my e-mail please help

[turbid condor]

Hello my name is : Mahmoud
The game has been banned without warming cause and i haven't violated the terms and conditions of the game and i hope that my account will returned and solve the problem
This is my account ID : 5454332211

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid condor.

[storm flume]

Please contact the customer service for further assistance, @shadow jolt. Refer to subpoint 5.4 in #faq for further information.

[ornate prism]

Um hey I've been playing on korea for 3 years now, this update will stop me from playing with my Global friends? With the 2.3 update?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ornate prism.

[ornate prism]

Ok

[flat cargo]

Hi team, so I literally reported a telegram group multiple times over the last few months that was selling hacks. Seems like no action has been taken whatsoever. 😒

[ornate prism]

Yeah same bro

[cyan citrus]

Refer to my this response again, @flat cargo.

[flat cargo]

Ohh right. That makes sense. Thanks a lot.

[ornate prism]

Um hey Qeundi about the Update i cannot play with global version I'm using Kr version?

[cyan citrus]

You are welcome!

[cyan citrus]

As mentioned previously, we provide community support only for the global version of PUBG MOBILE.

[ornate prism]

I mean I'm on Global And my friend is on kr so = cannot play together?, he/she has to migrate to Global to play with me?

[cyan citrus]

We provide community support only for the global version of PUBG MOBILE. This means that we cannot answer any questions or concerns regarding other versions. Please avoid repeatedly asking about the same matter after you have been answered, @ornate prism.

[ornate prism]

Oh I'm sorry Thanks For The Help😊

[cyan citrus]

No worries. You are welcome!

[cyan citrus]

A screenshot of the login menu. The interface where you log into your account, @tepid copper.

[tepid copper]

Just second

[ornate prism]

Aye Quendi How Do i report Telegram Groups and get ucs?

[regal barn]

Hello, I need help recovering my Pubg Mobile account, who can I contact?

[night cloak]

@cyan citrus what is the tag meaning

[storm flume]

Please contact the customer service for further assistance, @regal barn. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

This title is for the investigators. Please head to the Security Center in the game for more information.

[night cloak]

Ok thank you for the information.

[cyan citrus]

Telegram groups can only be reported through the Other option at the moment. You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK. For rewards, please refer to pinned message in the #cheating-news channel.

[cyan citrus]

You are welcome!

[sharp ibex]

Where is weekly report

[cyan citrus]

This is not the login menu, @tepid copper. Logout your account and then take a screenshot.

[glacial remnant]

Hi
i have hard times playing PUBG every single day i take 24 h observation !
I do not use any kind of hacks or any alternate program

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance, @glacial remnant.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[glacial remnant]

its article you know what is the point of reading if its not fixing anythin

[cyan citrus]

Refer to my previous response again, @glacial remnant. We cannot help you with this any further through the community.

[glacial remnant]

does reading the article would take off the observation ! Nope lol

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial remnant.

[rain sentinel]

hey

who are these?

are they trusted or something?

[flat cargo]

No

[cyan citrus]

The first user is a scammer. Please do not engage with the user any further and block him. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[rain sentinel]

oh ok thanks

gotta troll them then

[spiral mauve]

Hello

I got a problem with my Prime plus

I bought it, but I cannot see it in my account

How can I solve it

[storm flume]

Please contact the customer service for further assistance, @spiral mauve. Refer to subpoint 5.4 in #faq for further information.

[spiral mauve]

The customer service is not answering since yesterday evening

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @spiral mauve. Please wait patiently.

[flat meteor]

Where can i find patch notes?

[cyan citrus]

Please refer to #news for more information.

[grim bison]

Hey mods I think status link in #cheating-news is not working please check it out

[hidden plinth]

when is the reales date of chapter 11

[grim bison]

@cyan citrus @native anvil @celest shadow

[cyan citrus]

It is working for me. Try this link instead: https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit.

[cyan citrus]

If you are referring to Metro Royale, we unfortunately do not have a specific release date for the game mode. Please check again after updating your game to version 2.3.

[grim bison]

Not opening , report link is opening but not this

Any solution ?

[willow pawn]

Peace be upon you. I have a problem with the game in PUBG Mobile. If I want to play, I get an unknown error. Please restart the device. I settled and came back again. The same thing happened to me.

[grim bison]

Which country you live ?

[willow pawn]

Iraq

[grim bison]

Then try to clear cache the game and restart device , if this doesn't work then try reinstall the game

Same happened with me also few months ago

[willow pawn]

Ok

[mint sandal]

Hey error please pick winner on TikTok and Instagram

[median grove]

Hey

I have a big problem 😒😒

[mint sandal]

Hey

Reply

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median grove. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Yes, you can change your DNS settings.

[cyan citrus]

What are you referring to?

You are welcome!

[mint sandal]

Meen this bro

3 winners from Twitter

[spiral mauve]

How to get in touch with support, if they are not answering in the game customer service

My friend wrote them, and got immediate response, but my question is still being ignored

[cyan citrus]

Multiple winners can be picked from the same platform. The winners were picked based on quality, creativeness, uniqueness and relevance.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. We cannot help with this through the community as we are not affiliated with the customer service. Please wait patiently.

[median grove]

It's about this achievement I have been trying to get it but still they don't give me

[cyan citrus]

Do you happen to have a video recording of completing the achievement, @median grove?

[median grove]

Nope

[cyan citrus]

Try to get the 3 headshot kills in a row and make sure that you don't hit more than 3 shots, @median grove. Also, make sure that you are playing in a ranked game mode and above Platinum tier. If the issue persists, please make a video recording of completing the achievement by hitting only 3 shots and share it here. When making a video recording, make sure that you also mark the enemies to count the distance.

[median grove]

Ooh I see thx bro 💙

[cyan citrus]

Please share a screenshot of the web page.

[median grove]

@cyan citrus which one

[cyan citrus]

What do you mean?

[median grove]

@cyan citrus nothing sorry

[hollow coyote]

How do i enable the feature "Generate Top Highlights", I have the recording setting enabled for highlight moments but i only have highlight moments not top highlights

[worthy sinew]

"3 successive kills by headshots with 3 successive bullets in Solo Platinum (or above) tier, from at-least 50m distance in Classic mode in 3 matches." This is a slight variation I have observed from people who have achieved this. You have tried to complete this achievement twice already, isn't it?
Erangel is the preferred map for this.

[median grove]

@worthy sinew ohh I see thx bro 💙

[vapid forge]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vapid forge. Remember to read through #faq before asking questions in the support channels.

[vapid forge]

My account has been hacked what should I do!?

[storm flume]

Please contact the customer service for further assistance, @vapid forge. Refer to subpoint 5.4 in #faq for further information.

[junior grove]

hi

i switched my lean setting from tap to hold, but when i open my scope and lean at the same time the scope stops moving and is stuck

[spiral mauve]

Enable camera rotation

While leaning

[glacial moat]

What is the word with metro?

[heavy fulcrum]

Try write ingame custommer support, i can send you instruction how to do it

[keen basin]

Hi I want to change my region from UAE to PAKISTAN
But
I am unable to change , because i am not getting code on my number

I am unable to link my mobile number with game . I am not getting any code

[exotic zenith]

can anybody explain this to me

why is it that i get almost the same amount of points

when i played badly on the bottom one

[worthy sinew]

@exotic zenith

[flat meteor]

@lime juniper Please make sure to add 90 fps in iphone 14 pro. 14 pro max does offer 90 fps although they have same specifications

[lyric flint]

Hi guys how I can connect with support tencent ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @lyric flint.

[native anvil]

Have you tried to perform a routine repair of the game?

[native anvil]

Please make sure that you have entered the correct phone number along with the dialing code or try again at another time as there is a daily limit to receive the verification codes. If the issue persists, please reach out to the customer service in-game for further assistance.

[native anvil]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[small lagoon]

A criminal and hacker sent me a threatening message, someone send me add request with bad message, he said he will hack my account, so, I'm from United states and this bad guy from Iraq, please help me to save my both accounts, any help here

[woven cliff]

Hi! I don't have a change button «change region» for some reason. How to fix this? It is necessary to change due to the relocation

[faint ridge]

Global update 💀

[left raptor]

hello my account banned for 1 year u say knowingly forming a squad with cheater and idont know if any one was chatting

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left raptor.

[sharp pagoda]

My device does not support 90fps

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[sharp pagoda]

120 fps phone with Snapdragon 8+ gen 1 processor and 12GB RAM from REDMAGIC 7S PRO

[sharp pagoda]

I responded to this form a month ago

[native anvil]

If you have already submitted the form, your only option is to wait patiently. This is unfortunately not something we can help you with.

[sharp pagoda]

OK thanks

[native anvil]

You are Welcome!

[native anvil]

You may ignore the friend request. Remember to secure your game account and not share login credentials with anyone.

[night cloak]

@polar marsh i need help

I cant change my name

@native anvil

[native anvil]

Your character name have violated the user agreement. If you require further information, please contact the in-game customer service and wait patiently for a response. We are unable to assist players with in-game account issues through the community.

[night cloak]

There is no options for name violations

I tried a lot and @wide void last time told me its not gonna let me change my name for 7 days i even tried after 7 days still not working.

[tight marsh]

When will it be updated

Global Service

[storm flume]

Please do not use languages other than English, @nova crane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nova crane]

My email was stolen and I don't know how to get my email back

Please return my email

I want to recover my account

[narrow zephyr]

How to fix it

[mortal apex]

Please contact the customer service for further assistance.

[mortal apex]

What’s the translation of it?

[night cloak]

My account was flagged for high risk yesterday and my unban was today around 5 minutes ago and i logged in and then i got sent right back to login screen saying i am temporarily frozen again until tomorrow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[young isle]

Rendering issue with the tower in erangel. Could be perceived as x-ray.

[feral forge]

Feel free to create a post regarding this in #996546243859853424 and in compliance with the channel’s pinned instructions.

[tight marsh]

2.3Has it been updated?

[fierce dagger]

I need to know something . I am a youtuber . And daily streamer. . .... If i need room Card from pubg official team. What i can do?

[heavy fulcrum]

Contact in-game support, I can send you how to do it

[warm hornet]

My bluetooth headphone mic is not working in pubgm but it is working fine in other apps and games please help me.
device: Oneplus 7T
headphones: OnePlus bullets z

[autumn cove]

Hello

It processing maybe 4 days

Any help

[keen stirrup]

hello, I have been banned for 1 month, but I did not use cheats, I did not deliberately form a team with cheaters, so I think I was banned unfairly, I would appreciate if you help. (id:5310210891) game name: MamiBulutFC

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen stirrup.

[carmine hill]

hello

can anyone direct me on how to invite people in game? I keep getting the error message "That player does not have the latest version. Unable to team up."

[heavy vortex]

Either of you haven't updated the game. Do so and you'll be able to invite.

[carmine hill]

We both just downloaded the game from the store

there are no further options to update

[heavy vortex]

you can check your game versions from either the store, login screen or game screen in match

[carmine hill]

is there another, more up-to-date place to go to download the newest version?

[autumn cove]

Can anyone help me

[blissful dirge]

Hello everyone
This player was live on tik tok and he cheating
He play with emulator
and this. (ID)
5238683382

I hope to To provide a safe game from hacking, so that we can continue to love you, PUBG

And this has name
『QS』HERQ

[drowsy grove]

Hi could i get some assistance please...with regards to the new mythic forge event how often will the jackpots/prizes be swapped out? And is this a permanent event now? Thank you🙂

Also will the weekly purchasing of emblems be permanent? Thanks 🙂

[azure vault]

How to contact costumer service?

[storm flume]

Please contact the customer service for further assistance, @azure vault. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @blissful dirge.

We are unable to provide assistance if you do not ask a question or state a problem, @autumn cove. Remember to read through #faq before asking questions in the support channels.

[bright sierra]

Hh goodluck, i got banned like this too, 4days remaining my account will open

[storm flume]

Please do not use languages other than English, @strong mica. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strong mica]

I bought an iPad Pro 2022 a few days ago, but I was surprised that it does not support Meizu 90 fps in the game settings, why?? It is the most powerful iPad in the world right now, and I bought it for PUBG! Will this feature be supported soon?

[oak galleon]

Send ss

[storm flume]

Please do not use languages other than English, @glacial zephyr. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glacial zephyr]

Peace be upon you, my PUBG account was stolen by linking, social networking, Twitter, and I was not a link to another communication site, but the account link to the mobile number, but I can't log in every now and then, I will bring me the confirmation message on the number and I don't know what to do, please tell.

[storm flume]

Please contact the customer service for further assistance, @glacial zephyr. Refer to subpoint 5.4 in #faq for further information.

[worthy sinew]

Check if the versions are the same on both devices at the login page. If not update the game.
If the issue persists feel free to create a post regarding this in #996546243859853424 (including a screenshot highlighting update version and the error message you encountered) And in accordance with the channel’s pinned instructions.

[lyric flint]

This is bug game

[tame terrace]

how to get new invite window theme ?

this one?

[ornate thistle]

it says recall event redemption i haven't updated yet so i am not sure but go to "Events" from the lobby and find the "Recall Event" then check the rewards

[tame terrace]

there is a recall event but in reward redemption there is no new window

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[lyric flint]

Hello@when my problem@be fix?)

[cyan citrus]

We cannot provide a reasonable time span for it, @lyric flint. Please feel free to contact the customer service in-game should your require further assistance with this.

[lyric flint]

In game ? Haha , this no real people

[worthy sinew]

You'll be able to get it in new PUBG Mobile Season: Cycle 3 Season 9. It's mentioned in the PUBG Mobile 2.3 update patch notes.

[lone violet]

Help hi have low graphics problem with new ipad m2 11 ?

[wheat monolith]

where is the update

i cant find

[faint ridge]

Hello

[cyan citrus]

Hello! How may we help you, @faint ridge?

[faint ridge]

Hmmm not thing

[cyan citrus]

It is not available to everyone yet. Please refer to #news for more information on the update schedule.

#news message.

[faint ridge]

I was just thinking may be it come tomorrow

Update mode

[cyan citrus]

Please share a video recording of the issue you are facing.

[faint ridge]

I can see the new mode but my friend can't may be it come tomorrow right?

[azure bone]

Hay where is the result of this event 😒

[cyan citrus]

The update is not available to everyone yet. Please refer to #news.

#news message.

[azure bone]

??????

[faint citrus]

Hi i need help, Me and my friend was at the same version, but when i want to invite my friend, It was telling me if the version is not the latest version, what should i do? thx

[vagrant tulip]

You need to update because your friend updated

[mystic pebble]

Mam @lime juniper I accept i played against cheater and took cheater 6 seconds gameplay in my video and ( the cheat appears in the video )
I really apologize for this so please I request to you mam remove copyright strike from my channel
Channel name zemu gaming

[vagrant tulip]

You can request that there #copyright

[mystic pebble]

I requested once @vagrant tulip

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @mystic pebble. We may otherwise have to mute you.

[bitter hamlet]

The kill message on the m4glacier has been changed is that on purpose or an update bug?

[faint citrus]

But there was nothing i can do

When i check on my playstore or relogin, there was no update information

[bitter hamlet]

@native anvil Im sorry for the ping but I would like to know more about this

[vagrant tulip]

Wait for the update to roll out to all phones

[vagrant tulip]

Do you have a screenshot?

[vagrant tulip]

Good, wait for the reply.

[faint citrus]

Estimate?, my phone is poco x3 and my friend is rog 5

[vagrant tulip]

In 13hours it will be available to everyone.

[faint citrus]

okay thanks

[bitter hamlet]

Before and after

[vagrant tulip]

You can report it in #996546243859853424

Make sure to provide a video from a gameplay to be much more clear

[storm flume]

Please do not use languages other than English, @proud night. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sly heath]

I am litterary unable to play. The matchmaking never ends.

[night cloak]

Hey what? Could u, please, do something with your updates? I gotta play this night. And y’all haven’t released that stupid update for my iPhone yet. Excuse me, wtf?

[tepid copper]

How fixed this?

[night cloak]

Update your game

👍

As I cannot update

[tepid copper]

My game is the last version

The search for the game lasts 15-20 minutes

[cyan citrus]

Try to disable the random map selection and only select one map at a time.

[sly heath]

I have the same problem and it doesnt work

[cyan citrus]

The update is not available to everyone yet. Please refer to #news for more information on the update schedule:

#news message.

[cyan citrus]

Please share a screenshot of the login menu of the game and mention the device you are using.

[potent egret]

hello .help !I ran into a problem that the gallery section has disappeared and where items are evaluated. I can’t return it. I already deleted the game and downloaded it again. The problem remained.

[sly heath]

Redmi Note 8 Pro

[rich python]

Tomorrow new update comes for ios

[cyan citrus]

It might be because the update is not yet available to everyone. Try to disable the matchmaking preferences and try to disable the random map selection.

[sly heath]

ok

Didnt help

[night cloak]

Thats weird. Some users have update already

[cyan citrus]

Please try to switch your game mode and map or wait until more players update the game.

[sly heath]

Im playing the classic mode erangel. Other maps arent working too.

[rich python]

I don’t know bro but every update delay 1 day in app store

[potent egret]

help me please

[rich python]

Dear #copyright team and specially @lime juniper he is good gamer and he has large followers in tiktok and youtube more than 600k
million fan inspired by zemu gaming please help him i know everyone makes a mistakes in his life we have to see his good things

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @rich python. We may otherwise have to mute you.

[mystic pebble]

Sorry 🙏

[pulsar linden]

Sorry bro for this yesterday i was searching for your channel I thought you deleted 😢

Not showing new update in app store but my friend got new update in android anyone please help me

[pulsar linden]

Same issue bro

[sly heath]

Where are the mods

<@&481161015728406538> IM UNABLE TO PLAY

[inland dome]

Hi anyone know when football carnival mode will available for us to play?

[worthy sinew]

@pulsar linden @night cloak Refer to Update 2.3 patch notes in #news and check by when will it be completely available to everyone in your region on the App store.

[pulsar linden]

Ok @worthy sinew but please solve @mystic pebble problem his is very pro player

[worthy sinew]

@pulsar linden I am not the authority on that matter.

[pulsar linden]

@worthy sinew then leave this server we dont need you

By the i am leaving this f***cking server

[vagrant tulip]

Can you explain what is the issue ?

[sly heath]

The matchmaking is infinite. Yes i have the latest version

[vagrant tulip]

It’s because the update isn’t available to everyone yet, It will be available globally in 8 hours to 12 hours so give it sometime until everyone updates.

[sly heath]

so what is the point of not giving the update to everyone at the same time?

[worthy sinew]

Point is to not take the servers offline for an update and let those people still play who haven't got the update.

[west flint]

why am i not receiving sms from pubg?

[cyan citrus]

Are you trying to log in with your linked phone number, @west flint?

[west flint]

yes

but not receiving verification code

[west flint]

^

[cyan citrus]

Try to reset your password or try again at another time, @west flint. Also, keep in mind that there is a daily limit to receive the verification codes. If the issue persists, please contact the customer service in-game for further assistance.

[west flint]

i tried that and still got no sms..ama have to contact customer service

[gaunt sky]

@lime juniper Hello, I have a Tik Tok channel, the number of followers is 182,000, and today all my videos have a demand for it, but it was published by Tencent

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gaunt sky. We may otherwise have to mute you.

[winged scaffold]

Samsung galaxy s9
Server EU

Cheerpark

1. My character hits with weapons in hand.
2. The interface menu responsible for selecting shooting ranges cannot be moved. If a button is above or below, nothing can be selected. Goodbye shooting range

Region

1. The Seasons display is not translated. Chinese characters.

Sound-Settings

1. Switching from "High" to "Ultra" is not applied after a restart. (repair did not help)

Recorded all of this, should I upload that somewhere? Videos & Screenshots

[ember imp]

Hi

[trim turtle]

samsung s22 plus.
Where is 90 fps?

[ember imp]

I updated the game today and I had a problem (unknown error please restart the device and try again)
I have Tecno spark 8c
And I live in Lebanon

[modern belfry]

D

[ember imp]

What can I do

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and restart your device.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

Did you begin to encounter the issues after updating your game to version 2.3?

[ember imp]

Yes

[cyan citrus]

That reply was not meant for you, @ember imp.

[trim turtle]

Enough time has already passed (9 months since the release of the s22 plus phone). When will the optimization for this phone be approximately?

[winged scaffold]

@cyan citrus Yes

[cyan citrus]

We cannot provide any reasonable time span for that. If you have already submitted the form, you will need to wait patiently. You may also contact the customer service in-game for further assistance.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @winged scaffold. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[hardy creek]

@cyan citrus look offtopic thnx ||ik this is the wrong channel but whatever||

[trim turtle]

okay, thanks

[dusty crow]

device not supported

[cyan citrus]

The user has been suspended from the server. Will delete the inappropriate messages. Thank you.

[hardy creek]

Thank you bonkie

[indigo musk]

Guys the kill message of the glacier m4 is different after the update

[dusty crow]

it's ok

[indigo musk]

It was better@dusty crow

[dusty crow]

it's ok, again.

[indigo musk]

No its not lol

[dusty crow]

they might revert the changes

[indigo musk]

I hope they fix it

[restive tusk]

Hello, my account was blocked for 10 years for shooting in the legs again, I spent a lot of uc in the account. I ask you to consider blocking!
Id: 5259858672
Name: ēＶＥＴＥＲ
Gmail: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive tusk.

[viral remnant]

when will the next UC station be

[cyan citrus]

We unfortunately don't have information regarding this, @viral remnant.

[viral remnant]

is there no estimated time, like for example like once a month or two months ish

[cyan citrus]

Sadly, no, @viral remnant. You may try to contact the customer service in-game for further assistance with this.

[night cloak]

So are the pmgc tokens useless?

Or can you get something with them

[gilded quail]

Hello, I am trying to reset my email login password but it doesn’t let me. To reset, it says to put the email verification code. I did it, put a new password but it says incorrect password even though am trying to change my password

[native anvil]

Please scroll down to the "enter password again", then click "ok".

[gilded quail]

no way 💀

thanks

[rose spruce]

hey is there a way to Promote official Pubgm Events on this Server? ☺️

[hollow saffron]

Hello, please help, I recently returned to the game and wanted to return my account, but when I logged in, it told me to create a new account, what should I do?(registered through Facebook)
ID old account: 5379803731
Nick old account :1Vovancik1
gmail:[e-mail]

[coral niche]

Hello PUBG Mobile admin, First of all, I am very surprised that my account was unfairly banned. any I cannot bear the fact that it was closed for 10 years without any reason. Please an urgent I request your help in this way and request it to be reopened. Note: If there is evidence, I request images. Account ID: 5194602689 Account Name : 랜・Ẹ๛Ḳ Level : 70 Server : Europe

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral niche.

[feral forge]

All the official events of the global English version of PUBG MOBILE are posted in #events or #news.

[feral forge]

Please make sure that you are using the correct Facebook account to log into the game. Otherwise, you should check whether your Facebook or your game account has been compromised by an unauthorized person. If so, and if Facebook account is the only login method to the game account, you may need to create a new account to play the game in this case.

[hollow saffron]

this is my Facebook account, and how do I know if I have been hacked, because I can use my Facebook and it is the only one I have, so I think I have not been hacked, I would like to return my old account, I do not want a new one, it was better and there were my things, friends

[grim steppe]

Hello, I want to talk to the support of the PUBG Mobile company. Is it possible to talk to them, please?

[feral forge]

You may try contacting the in-game customer service for further assistance in this regard as only they can assist players with account related issues.

[grim steppe]

regarding my account

[storm flume]

Please contact the customer service for further assistance, @grim steppe. Refer to subpoint 5.4 in #faq for further information.

[grim steppe]

How do I talk to them

[storm flume]

Please refer to subpoint 5.4 in #faq for further instructions on how to contact the in-game customer service, @grim steppe.

[ancient pollen]

banned for 10 years for none reasons.
ID :5343763432
Username: 4PSxHuncho
DEVICE: Gameloop 7.1
INTERNET :mobile (Cable int\ernet)
COUNTRY : saudi arbia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient pollen.

[verbal sigil]

#questions i want to login my account but i can't kindly help me on that#e33

[novel ridge]

Why tf u on pc playing a mobild game

[brittle umbra]

does western Europe have qualifications for PMNC?

[native anvil]

Please use the PUBG MOBILE Esports Discord server for any questions or concerns regarding PUBG MOBILE Club Open: https://discord.gg/esportspubgm, @brittle umbra.

[dire grove]

Hi

[ember iris]

Hey, i have poco f4 gt it supports 90fps but i still dont have it in game is there anything planned in coming update for this

[native anvil]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[native anvil]

Please try to clear game cache and restart your device one time.

[dire grove]

I tried but won't work, I cleared data and its solved

[azure bone]

Hay i think pubg forgot about announcing winners of thia event no one is replying ☠️

[rustic knoll]

Hello, is there anyone who can help me?

؟

I have a problem with the verification code not reaching my phone number

Today is the seventh for this problem

Please respond and help

[tame anvil]

v 2.3 update for iOS is supposed to be out already. how come mine isn't ?

[azure bone]

@lime juniper

[west tendon]

still not availaibe its 2.2 on website

[jade nest]

Check now,it should be available

[jade nest]

You can ask in #copyright

[tame anvil]

nope. still not there. Tried to restart couple of times, still not available

[jade nest]

Go to app store, click on the profile icon and pull down to refresh and check again

[tame anvil]

I did everything I could. still not there mate

[nova crane]

My email was stolen and I don't know how to get my email back

Someone logged into my account while I have all the links for the secondary verification and I did not receive any code

My gmail account has been hacked, I want to delete gmail and I will add another gmail, thank you

Please help

Please help

[feral forge]

Please contact the Google’s customer service for further assistance for recovering your compromised Gmail.

[nova crane]

How do I contact Google customer service?

[feral forge]

You may refer to subpoint 2.8 in #faq for further information regarding this, and the links to contact the respective customer service.

[cobalt kelp]

There is no button to change the country, and I am from Saudi Arabia and I am not in Europe

5563389294😫

Help

[faint ridge]

Hello

how to get this points

[cobalt kelp]

There is no button to change the country, and I am from Saudi Arabia and I am not in Europe

[grave vale]

When will this offer start?

[tame anvil]

when new RP comes out

[primal lintel]

Ultra audio doesn’t work after update

ULTRA AUDIO

[native anvil]

The options, ("Delete Account") and ("Data Transfer Outside EEA") will only appear if your account had been registered and created inside the European Economic Area (EEA) or if you have switched your country/region to one of the countries in EEA. Under the General Data Protection Regulation (GDPR), you will not be able to transfer your account or its data outside of Europe.

[snow python]

Hello dear PUBG MOBILE official, I have ID number 51020975767, I was banned for 10 years from data change on 13.11.2022 at 06.05. There is nothing 3rd party software on my device. Love and respect...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow python.

[lament sparrow]

Hello, please help. Two accounts have been blocked for no reason. Please help me review the account because I am in a not good condition.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament sparrow.

[clever spade]

My account is stolen and the thief deleted the account. I know that it is not possible to recover it after 7 days, but I want PUBG Mobile to try a little. My friend PUBG Mobile recovered his account after deletion. Please help me🥺

[jade raven]

@feral forge what's this currency/ tokens for? Nothing happens when I click "use".
Region: Pakistan
Server: Middle East

[mental stone]

i have a rtx2060 12 gb
and core i 5 10400 f
and the game is so lagging
any solutions ?

[vagrant tulip]

Hello, I’m unable to download the resources ingame, When i click on the download button on any item it shows this

The issue is on my ipad and on my iphone

Made a routine fix already

Nvm it’s working now.

[jade nest]

This is used to cheer for the teams playing in the ongoing PMGC in the esports centre

[tame anvil]

Can't play in the new event. always get disconnected. as soon as we entered spawn island. ping goes up to 600. then disconnected. lost lots of points !!!

[faint ridge]

Wtf when I try to buy uc in PUBG it show google play card unavailable

Help!

F

@native anvil

[zenith tundra]

Guys I have question: Do an account used VPN to change the country get 10 years ban?

[silent berry]

and what if they were given a ban for playing with a cheater, I don't know that a person uses cheats, they were given a ban for this, what to do how to achieve an unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silent berry.

[jade raven]

Please join Gameloop discord server and let them know about your concerns.

[jade raven]

Using VPN may result in ban. Please be advised.

[zenith tundra]

I already used it, what should I do?? 🥹

If I got banned for how long??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith tundra.

[jade raven]

||🤫🙄||.. there are chances of getting banned but it's not 100%. Wish you well bro.

[jade raven]

Ahh snap.. I thought I maybe able to collect some outfits etc.. Thanks for letting me know 🥰

[flat meteor]

How long is this event available?

[worthy sinew]

It will be available when "Unite for One Goal Event" starts in PUBG Mobile. Refer PUBG Mobile 2.3 update patch notes for more on this and more such events.

[drowsy grove]

I think its a permanent event...when u click on the question mark it says that the event is a lasting event👍 the only thing that changes over time is the jackpot prizes

[drowsy grove]

But im not sure how often the jackpot prizes change..

[jade raven]

Which region is this event from? Or is it available after update?
As I haven't updated yet and I can't seem find this event in-game.

[drowsy grove]

Its available after you update👍

[jade raven]

Alright

[drowsy grove]

Basically its 8000uc for a mythic outfit🥴

[pulsar linden]

Hello <@&481161015728406538> i want know is tencent own ( BATTLE GROUND MOBILE INDIA ) rights?

[jade raven]

Please do not use Moderator role.
And no, tencent have nothing to do with BGMI. (||As far as I know||)

[mystic pebble]

Then why tencent giving BGMI players copyright strike?

If he is not legall owner of BGMI

[jade raven]

Good point, you ping a mod for an answer.

[pulsar linden]

Yes bro i saw a bgmi player he got strike from tencent its mean tencent own bgmi from behind so we want to bann bgmi once again 😂😂😂

[jade raven]

I don't understand the issue here. I think BGMI already isn't receiving updates anymore.

[long laurel]

I need some help

I have a glich/bug for 5 month's

[jade raven]

Please explain.

[long laurel]

I've been playing the game since it first came out and ever since if you months back when an update happened when you added the birthday card where you would put in your birthday to say get the birthday rewards or whatever happens every time I put in my birthday or anything on that part of the card it keeps on saying signature contains invalid characters

And I got other accounts which allow me to do it it's just on my main one it doesn't allow me to and it is very frustrating

Do you need any morn information?

More*

[jade raven]

Flip

[long laurel]

Lol

[jade raven]

I can't be helpful sad life

[long laurel]

Dam

Can you do it in my DMs

[jade raven]

Please creat a case in #996546243859853424 with a video clip and following details:
▫️ Numeric user Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

@long laurel

[long laurel]

I can't record a video clip

I can provide screenshots

[jade raven]

Mods don't act on a case that doesn't include a clip.

[long laurel]

I can screenshot on discord if that works

There is just no way for me to record

[jade raven]

I'm not a mod.. you may use #996458713126797405 as it doesn't require clip.

[long laurel]

I've done that before and it hasn't worked

[celest shadow]

Please refer to this announcement for further information:

#news message

[jade raven]

Piston

[long laurel]

Piston can you helpme

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @long laurel. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[long laurel]

I done that on the game before literally no one takes care of it

If I can join a VC and screen share so you can look at it that would be much appreciated

[honest pilot]

Apk

[long laurel]

What?

[celest shadow]

You may create a post in #996546243859853424 instead. Please include a video recording of your issue in the post.

[long laurel]

There is no way for me to record

[celest shadow]

You can download the Android APK here:

▫️ https://pubgmobile.live/apk

[long laurel]

That doesn't work for me

[celest shadow]

You can use the screen recording software native to your device or download one.

[long laurel]

With all due respect I think I know more than you buddy

Like what I was saying to the other day

Guy*

I just loaded up the game took screenshots of every single step that I did I can either do it that way

Or we can join a VC and I can screenshot

Screen share

????

[viscid pecan]

Blue White Crystal and Blue crystals that you could earn playing 3 games with friend each weekend i collected like 40 of them and now suddenly with new update thos crystals curency is red and i still have blue and blue white crystals in pubg mobile game update that you can use in "Shop"-"Redeem"-"red crystal" option help

@here

[covert dew]

I got a question. I’m playing pubg on Vietnamese server. If I send a RP to a friend account who playing China server. Would it work correctly?

[robust siren]

@celest shadow Hii
I'm facing some issues on the audio section and I can't able to swap it to the ultra setting

[flint dragon]

Please help me

[pallid mango]

Me and my fri's always happened in matches after update

Please fix it

[vagrant tulip]

Please report this issue in #996546243859853424 make sure to provide your id and device and country and network information.

[vagrant tulip]

Please report this issue in #996546243859853424 make sure to provide your id and device and country and network information.

[round spear]

@celest shadow same thing is happening to me. Every time I start a match that happens

[spare mesa]

Hi need support as i have successfully removed third link from my account and now its a Twitter single login account but i am facing an issue which is whenever i try to login in a new device,it requires a backup code which was created back when my mobile number was linked in this account.Why still it is required to login via backup code and how can i remove it?

[tawdry cargo]

I have not done anything wrong. And my account have banned for not a valid reason..please give me my account back. I will not play pubg anymore because i have uc and many achievements in my account and my account have banned for without any reason. please give me my account back

Character ID: 5566797374
Account Name: XTawhidX

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawdry cargo.

[blissful radish]

my phone is xiaomi 12T pro and the 90 fbs is not available yet I waited after the update but isn't available yet so what is the proplom

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[blissful radish]

H ok

[bright sierra]

What are the minimum requirements for 90fps ? 😅

[brave shore]

@celest shadow after the update the sounds return to high and i put it ultra and the game tells u must relaunch the game to take effect
After launch the game it stills high

[lone moat]

When does the mythic forge event end? Unlike other events they typically have a date of beginning and end date on the top, this one doesn’t, I’m planning to pull for it but I’m not sure. Thanks!

[celest shadow]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brave shore. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[blissful radish]

My phone have better than all what you say so what is the problem

[blissful radish]

As I told you my phone is xiaomi 12T pro

[celest shadow]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[celest shadow]

These are the minimum requirements, but that does not mean your specific device is optimized to support the feature. Please fill the form mentioned earlier so it can be supported in the future.

[blissful radish]

Okeeeeey🥲

[bright sierra]

@celest shadow SD 695 supports what fps?

My device has 120fps screen but game only supports ultra fps lol

[lone moat]

Lasting feature meaning it will remain indefinitely?

[celest shadow]

Ultra.

[celest shadow]

Correct.

[lone moat]

Perfect thank you very much! Have a great day

[bright sierra]

[native quarry]

I’m having issues as well.
Update finally available for me this morning.
Updated and updated maps.
Now I’m waiting to get into any match.
Payload then quick match.
Never got into a match after 30
Mins + of trying.
Anyone else having issues????

[storm flume]

Please do not use languages other than English, @prime hull. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spare mesa]

Could anybody reply to my query as well?

[storm flume]

Please do not use languages other than English, @jaunty vessel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @jaunty vessel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prime hull]

Peace be upon you, I need some customer service

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime hull.

[dense bramble]

Why do Quick Match only had All Weapons mode??

Where are the Item Heaven, Melee Only mode??

[remote niche]

Where is the date for this spin? When will it be end? How date?

[worthy sinew]

Has already been answered by Piston (#questions message).
Click on the question mark for more information regarding this in-game.

[gusty jacinth]

No region change option please help

[storm flume]

Please contact the customer service for further assistance, @gusty jacinth. Refer to subpoint 5.4 in #faq for further information.

[gusty jacinth]

Bruh

[dense bramble]

I too have same problem. The reason is if you have previously switched to European Region, you can't change it back and region change option gets disappeared.

[night cloak]

@feral forge do u think my friend didn't try to contact the trashy costumer service lmao

[wheat juniper]

banned for 10 years for none reasons.
ID :5343763432
Username: 4PSxHuncho
DEVICE: Gameloop 7.1
INTERNET :mobile (Cable int\ernet)
COUNTRY : saudi arbia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat juniper.

[dire edge]

When will 90 fps be added to the Xiaomi 11T pro???? 🥲

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

Please be advised that only the in-game customer service can assist players with account related issues, @night cloak.

How can we assist you?

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[frozen mason]

Hey , i have question after update now is pubg support 90fps. In ipad pro 2022 m2

[cyan citrus]

We unfortunately do not have list of devices that support 90 FPS, @frozen mason.

[storm plinth]

#Hello my account was stolen please contact me

[storm flume]

Please contact the customer service for further assistance, @storm plinth. Refer to subpoint 5.4 in #faq for further information.

[storm plinth]

How can I contact?

[cloud plume]

What are the device requirements for 60 fps?

[cloud plume]

Bro in game customer service

[storm plinth]

bro can you help me?

please

[cloud plume]

What happened to your account?

[static wadi]

When will the 90 FPS be supported for red magic 7?

[storm flume]

Please refer to this channel's pinned messages for further information, @static wadi:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[storm plinth]

I want to delete the connections of my account, my connection information is stolen and I can't log in. It wants me to wait for 15 days, but I want to delete it now bro.

Is there anything you can help me with?

[grave vale]

When will this offer start?

[grand schooner]

Hi there! I have a question about Cycle 3 Season 8 – when does it officially end? Does it end tonight on the 17th at 00:00 UTC, right when it becomes the 18th of November? Or does it end on the night of the 18th, at exactly 00:00 UTC?

I'm a few points off Ace Master, want to make sure I don't run out of time. Happy for anyone to respond and help me out here! 😅

[gusty jacinth]

Is 90fps gonna be available in iPhone 12 😂??

@celest shadow @feral forge is this real?

[night cloak]

He is a scammer, don’t share your information with him.

[gusty jacinth]

Yeah I didn't

[vapid orbit]

Hey guys , just wanted to ask will 90 fps be coming to the red magic 7

[jade nest]

Current season will end on November 18 UTC+0,New season starts November 19,at UTC 2:00

[gusty jacinth]

It's showing like that now

[celest shadow]

We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support.

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

If someone impersonates us to convince you of otherwise, block them and report to Discord at https://dis.gd/report.

[celest shadow]

The user has blocked you.

[grave vale]

no one know this offer ?

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cerulean rapids]

@celest shadow

when is the new season

[gusty jacinth]

Yeah I'm asking that it's scammer or not like that haha btw he is a scammer lol

@celest shadow is 90fps will be gonna support in iPhone 12 😂?

[celest shadow]

You may refer to this message:

#questions message

[celest shadow]

Apple iPhone 12 cannot support 90 FPS.

[gusty jacinth]

Ok 😂

Just for curicity haha

[real crescent]

help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @real crescent. Remember to read through #faq before asking questions in the support channels.

[gusty jacinth]

@celest shadow what about m416 glacier kill message you guys gonna fix it?

[real crescent]

if i enter the match i found a network issue and comeback to lobby

[gusty jacinth]

Then?@real crescent

Your account ban?

[real crescent]

bro nowdays pubg is such

[gusty jacinth]

Damn haha

@celest shadow thanx😂

[real crescent]

can you help me to solve it

[gusty jacinth]

What@real crescent

[real crescent]

to solve Connection to server lost, match timed out issues

[gusty jacinth]

Try to play with wifi

[real crescent]

i play with wifi

[gusty jacinth]

Try to do routine repair bro

Otherwise #996546243859853424 @real crescent

[clever spade]

My account is stolen and the thief deleted the account. I know that it is not possible to recover it after 7 days, but I want PUBG Mobile to try a little. My friend PUBG Mobile recovered his account after deletion. Please help me🥺

[gusty jacinth]

Tell them your problem with your game id, network, server and device@real crescent

Ok@cloud plume

[native stag]

Sir, as soon as I open the door, my character stops and automatically turns back.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @native stag. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @clever spade. Refer to subpoint 5.4 in #faq for further information.

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @cloud plume.

[grand schooner]

Thanks so much for your response, really appreciate it! 😀

[uneven fog]

Hey this is the second time i come to tell my problème but with no reply
I can’t receive my verification code on my email I whitlisted pubg mobile mail but I don’t receive anything how can I solve that problem

#questions if anyone can help me I can’t receive my verification code on my email why

[night cloak]

I need help, like two days ago i got safety observation idk for what reason just mid match the thing popped up to me, ok i didn't play for 3 days, i come back ready to grind i play my 1st match and get another safety observation wtf is this and how can I fix it

Both of the observations had 1d cooldown

I even clicked to file claim and submitted it both times

[cyan citrus]

Please do not advertise in the server, @naive glacier. It is against the #735483472432594994.

[pure yacht]

Well I downloaded the new update now my game won't open or load

[cyan citrus]

What is your country and the device you are using, @pure yacht?

[pure yacht]

Barbados and android

[cyan citrus]

Please share a video recording of the issue you are facing, @pure yacht.

[pure yacht]

Ok

[lime juniper]

Full APK (1 116 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.3.0_uawebsite_EDC4DF39.apk

https://pubgmobile.live/apk

Aftermath Small APK (559 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.3.0_uawebsite_livik01_E32B62AD.apk

Erangel Small APK (541 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.3.0_uawebsite_small_88742035.apk

[cyan citrus]

From where did you download the game? Also, mention the complete device model.

[devout lotus]

Yoo guys

Does my phone support 90 fps

Galaxy s20 fe

My phone support 120hz

[storm flume]

Please refer to this channel's pinned messages for further information, @devout lotus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pure yacht]

samsung galaxy note 10 and from google play store

[cyan citrus]

Try to clear game cache one time and restart your device, @pure yacht.

[pure yacht]

oki

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[pure yacht]

thank you it worked @cyan citrus

[cyan citrus]

Glad to hear that and you are welcome, @pure yacht!

[pure yacht]

have a nice day

[cyan citrus]

Are you trying to log in with your linked e-mail?

[uneven fog]

Yes they ask me for verification code

And I don.t receive it

[cyan citrus]

Try to reset your password one time and make sure to check the other folders of the e-mail, @uneven fog. Also, keep in mind that there is a daily limit to receive the verification codes. If the issue persists, please contact the customer service in-game for further assistance.

[uneven fog]

I contacted them but no reply

[cyan citrus]

A delayed response from customer service can be expected as they receive an enormous number of requests. Please wait patiently, @uneven fog.

[grave vale]

When will this offer start?

[wraith ridge]

If you come to the new mode, when I enter the mac, it says the server connection is gone and throws it, there is someone who can help

[cyan citrus]

We unfortunately don't have specific release date for the event.

[late valve]

Is "Mythic Forge" event permanent?

[dense bramble]

Why is this happening after new update?

When someone join or leave the team, only then the in-game name appears

[cyan citrus]

Give it some time to load properly, @dense bramble. It might be because of a poor internet connection. If the issue persists, please perform a routine repair of the game from login menu and restart your device.

[devout lotus]

Does my phone support 90 fps I have Galaxy s20 fe but
My phone support 120hz

[celest shadow]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[native stag]

screen and character stuck after open and close door in pubg mobile emulator

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @native stag.

https://www.gameloop.com/.

[late valve]

After how much time rewards items will be update? Any idea?

[cyan adder]

@cyan citrus
hi
long time ago, maybe about 7 months ago, I linked the account on my mobile number, but it was not linked. But now it's been about 2 months since it was linked, but no one has visited the account and my country code is not in the list of codes so that I can log in with my mobile number. please help

[umbral vine]

Does season reset at 00:00am tonight?

[cyan citrus]

What is your country?

[cyan adder]

iran

[cyan citrus]

The current season should end after November 18 (UTC+0). A new season should start after November 19, 2:00 UTC.

[umbral vine]

👍

[cyan adder]

can you help me?

[cyan citrus]

Is that the country where you are currently physically located?

[cyan adder]

yes

[cyan citrus]

When you tap on Phone/E-Mail login option, what is the country/region available for you by default, @cyan adder? Could you share a screenshot of it?

[cyan adder]

wait a little

[cyan adder]

I have to update the game, it might take a long time

[cyan citrus]

Update the game and then check again, @cyan adder.

[cyan adder]

ok

[copper holly]

Thx

[austere cloud]

I didn’t use any hacks still my account got banned, how to unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere cloud.

[cyan adder]

All the login history is for me or my brother

[cyan citrus]

Logout from your account, tap on Phone/E-Mail login option, take a screenshot of the country/region available for you by default and share it here, @cyan adder.

[cyan adder]

ok

@cyan citrus
Iran🇮🇷 is still not among them

If you want, I can tell you the account information. And unlink the mobile number @cyan citrus

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines, @cyan adder.

[cyan adder]

Can't you do anything if I give you the account information?

[cyan citrus]

Please do as I have mentioned before, @cyan adder.

[oblique harbor]

(PUBG MOBILE I NEED HELP NO BAN ISSUE READ CAREFULLY)
I am Basically Emulator Player.
I have very Good Fiber Internet Connection with 20 Mbps internet speed.
There is no problem with emulator, ping is always 20.
But in my country there is frequent power outage problem due to which i sometime want to play on mobile
My Mobile is : Moto G6 Play (Android 9 Version)
The problem is i am not able to enter matches the game stucks at loading screen almost everytime i enter matches.
Only 1 of 10 chance i ever enter any match match successfully but even after finishing that match screen goes black
I think game is not optimized for my phone
My phone have Octa core CPU,
3 GB ram , IDK about GPU
Also i have tried testing other games like free fire, Call of duty are running smoothly but i Like PUBG Mobile the most
Please fix what ever the issue is
I will provide every detail just mention me
.
Last thing : What is this error?

[cyan citrus]

Tap on Retry and check if the game would repair the resources for you, @oblique harbor.

[oblique harbor]

I will reinstall the game just to be error free but please consider optimizing game for moto g6 play

[cyan citrus]

Please do as I have mentioned here and let me know if the issue still persists, @oblique harbor.

[oblique harbor]

Still same issue
When i start the game it automatically start downloading
And show this error after merging resources
The does not show the login or repair interface

[cyan citrus]

Make a video recording of the issue and record the part when you tap on the Retry option and what happens after it, @oblique harbor.

[oblique harbor]

This time repaired resources automatically thank you but what about this rendering problem and loading screen stuck problem
I have already tried resetting and reinstalling game many times

I have not logged in to my main account because i once got temporary ban may b 6 hours ban after trying again and again attempt to Enter match again

[languid gust]

anyone know when the massaratti is coming out

[cold harness]

my account was banned without reasons please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold harness.

[cyan citrus]

What is your country and the device you are using?

[storm flume]

Please do not use languages other than English, @eternal badge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eternal badge]

The voice is recorded not from the headphones, but from the speaker of the phone, while the sound starts to broadcast also to the phone. everything starts working when I turn off the microphone, the headphones turn on again. Please, help me.

[native anvil]

Can you please elaborate your issue?
Is this problem related to the game? Or is this a problem with your phone that you cannot record audio in videos from headphone audio?

[cunning dawn]

Hello i need help

I updated the game last night and i no longer have the prime plus shop or prime plus subscription or even collection or rewards.

[eternal badge]

this issue is exclusive to PUBG mobile. there is no such problem anywhere else. The sound is recorded first from the headphone microphone, after a while (maybe 10 seconds, or maybe a minute) and then it is recorded from the external speaker of the device. Headphones tried different, the situation repeats. Phone Sam.S21Ultra.

[native anvil]

Available now.

[round spear]

Every time I start a match this happens then takes me back to lobby

It started happening after the update I even tried different networks

[native anvil]

Have you tried to perform a routine repair of the game?

[round spear]

Yeah twice

[native anvil]

You may create a post of the issue in #996546243859853424 in compliance with the channel's pinned instructions.

[round spear]

It keeps disconnecting

[round spear]

Alright

[native anvil]

Have you tried to perform a routine repair of the game?

[cunning dawn]

let me try

[cunning dawn]

no it didn't work. it still same..

[split mauve]

Hello after the update my joystick is not able to be changed

Can someone assist?

I am using the third layout option

[molten valve]

Hi

My PUBG mobile account has been hacked i need your help immediately please 🥺

Can you assist me please

??

[storm flume]

Please contact the customer service for further assistance, @cunning dawn. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @molten valve. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[molten valve]

Did you mean in game?

[native anvil]

Yes. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[molten valve]

Thank you

[native anvil]

You are welcome!

[native anvil]

Could you share a video recording of the issue you are facing?

[split mauve]

Yes will try again

[dark matrix]

Hello, after the update I haven’t been able to log in. When I try to log in it’ll work than say trying logging in after 250 something seconds

[split mauve]

See the size

Does not change I need it to be bigger but it does not work

@native anvil nvm it worked now I had to repair the game

Thanks

[devout lotus]

Can someone help me??

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @devout lotus. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog radish.

[heavy vortex]

@native anvil

[oblique harbor]

@cyan citrus
Device:Moto g 6 play
Android: 9
Software variant: timit
Country: Pakistan

[pastel violet]

bro i want to change my server to middle east to asia

i am facing to much ping problem

plz anyone have to change my server before time

[stable garden]

I can't play pubg still

It's been a month or 2

Anyone can help me

I already redownload it

Clear the cache

Reset my phone

[native anvil]

Your only option is to wait for the cool-down to end before you can change your server again, @pastel violet.

[native anvil]

It has something to do with your Internet connection that it is unable to connect to the game server. Please try to change your DNS settings, you may refer to subpoint 4.3 in #faq for further information in this regard. And if it does not help, you may need to contact your Internet service provider or switch to a different Internet connection.

[rancid mountain]

Hello, network keeps spiking in game. Never has this happened to me before. I’m usually on 20ms

[rancid mountain]

Reboot your Wi-Fi router

[stable garden]

ion know how to reboot my own wifi

[storm flume]

Please do not use languages other than English, @cyan needle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan needle]

hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan needle. Remember to read through #faq before asking questions in the support channels.

[cyan needle]

My place of residence has changed and I want to change the country, but the button to change the country does not appear for me. Please help me

؟

[potent iris]

My Pubg Account has been taken over by someone else and he is trying to get my account from here by sending an e-mail to the pubg mobile official with a fake receipt. 5286316111 this is my pubg mobile account and I have the phone number, e-mail and Facebook address. But he is trying to steal by sending fake receipts using his Twitter posts. Please help pubg mobile official. I absolutely cannot accept my labor account being stolen or stolen. Email, Facebook and number on my behalf. help please🥺🥺🥺🥺🥺

[native anvil]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your county/region.

[cyan needle]

This is true. I used to live in Europe and changed the region to Europe. Now I have moved to the Middle East and I want to change to the country in which I reside.

[feral forge]

Please contact the in-game customer service for further assistance in this regard. Please be advised that we are unable to assist players with account related issues here through the community in any way.

[potent iris]

Okey, thank you.:(

[quasi whale]

Hello when I went to PUBG mobile today I went to crates because I wanted to do a crate opening and I got 5 classic and 5 premium crate coupon for 300 u which I didn't even authorize to buy. I don't know how but it deducted uc from my account. I didn't even click the button!!! Please take the coupouns back and give me back my uc. I didn't authorize the transaction
I'd :- 5787376674

[rancid mountain]

Uffff, disconnect the power cord for 30 seconds if you can’t connect to it using the network

[stable garden]

[feral forge]

If you would like to report such issues through the community in #996546243859853424, a video recording of the issue is required. If you do not have a video recording of the issue, please contact the in-game customer service for further assistance regarding your case instead.

[quasi whale]

The in-game customer service is a literal chatbot

But I'll do it

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[quasi whale]

Ok

[rancid mountain]

How about my internet spiking???

[quasi whale]

It's stuck at asking my name

I entered but it isn't responding

@native anvil

Bit of help?

[storm flume]

Please do not use languages other than English, @sonic ingot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @sonic ingot. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[echo bay]

Hey, when will the eSports events be open to redeem items?

It's been so long and yet there's still nothing in the shops

[quasi whale]

It's stuck at asking my name Nadia or @native anvil please help

[jade raven]

https://discord.com/channels/393088095840370689/1029769195673620490
https://discord.com/channels/393088095840370689/1032711540744400898

and

#questions message

and I havent received any response

[feral forge]

No information regarding this.

[feral forge]

Please wait patiently for a response from them.

[feral forge]

You will not necessarily get a response. The channel is regularly reviewed by the community manager, and all of your posts are already marked as acknowledged by the community manager.

[warm bluff]

When pubg mobile gonna support 90 fbs to poco f4 gt?

[night cloak]

It says server timed out since update. There is no problem in the lobby, it is in the game.

[sharp epoch]

My game is not loading

It’s been 6 min

[jade raven]

yes I know dear. my posts were "Acknowledged" and still nothing happens after update ingame. Slide was one of major topics in #996458713126797405 and it didnt received any update. If no one is taking care of #996458713126797405 and / or #996546243859853424 then what's the purpose of them.
What does "Acknowledged" mean?? "yea we know, goto hell"?

[sharp epoch]

Why does my game keep freezing after the update

[jade raven]

#996458713126797405 and #996546243859853424 felt like, we will be heard and things will get fixed. (?)

[drowsy grove]

Good morning,just a quick question please .With regards to the new mythic forge event...is this a permanent event? Its rather confusing🥴

Pubg havent giving clarity about how this event works and whether the emblems will expire or not

[tame anvil]

Still can't play in the event mode ! when will they fix it ?

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

Please provide a video recording of your issue and including your standard details in the following post, @night cloak and @night cloak:

#1042718937495896094.

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @sharp epoch.

[feral forge]

Can you please elaborate with your issue or maybe provide a screenshot or video recording so that we can understand your issue better?

[feral forge]

Can you please elaborate with your issue?

[feral forge]

The Mythic Forge is a lasting feature. The prize pool and redeemable items update periodically without affecting forge progress.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @regal tree.

Please send your concern in #copyright and wait patiently for a response, @regal tree. We may otherwise have to mute you.

[drowsy grove]

It says "lasting feature",want to know if this means permanent 🙂

We can buy 1 emblem weekly in the shop now thats why im asking,want to save up over time and get a mythic

[feral forge]

For the #996458713126797405 channel, it is a place for players to leave their thoughts/feedback/suggestions regarding the game, so that the community manager will see what players are thinking. She will respond only when she feel that it is necessary.

And for the #996546243859853424 channel, when the post is marked as acknowledged, that means the issue has already been forwarded to the devs team, but it takes time for investigation, and if there is any update regarding the case, it will be sent in the post.

[feral forge]

The event is permanent, but the items may change.

[drowsy grove]

Thank you so much for your help! Have a great day and weekend🙂

[next heath]

I cant open my account my secondary verification code ( i can’t receive code ) on my phone i dont know why!!?

[feral forge]

How often do you face this issue?

[storm flume]

Please contact the customer service for further assistance, @next heath. Refer to subpoint 5.4 in #faq for further information.

[gusty gazelle]

I am not getting the verification code to my mobile number

[storm flume]

Please contact the customer service for further assistance, @gusty gazelle. Refer to subpoint 5.4 in #faq for further information.

[gusty gazelle]

@storm flume Customer service is not there

[feral forge]

Please be advised that we are unable to assist players with account related issues here on Discord, only the in-game customer service can. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[robust wolf]

My account has been hacked and multimedia registration has been deactivated by the hacker

[next heath]

I got add from customer service support and asking me for info

Is it trusted account?

[gusty gazelle]

Read guidelines.
He is a scammer

Pubg will never ask for your person information

[next heath]

I told him

[spice sage]

Is there anybody from pubg who can help?

[gusty gazelle]

Report such people to #discord

[next heath]

I give him my email address just and phone and he asked my for verification code i didnt give him anything he can hack my acc?

[gusty gazelle]

Without password and verification code he can't do anything

[next heath]

Ok thanks bro

Where can i report him?

[gusty gazelle]

#discord

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spice sage. Remember to read through #faq before asking questions in the support channels.

[simple otter]

Hey so recentley i changed my icloud and i loggrd in pung with apple i have now lost my account what can i do@to get it back

[feral forge]

If you do not have access to any of your linked login method, you should contact the respective social media support for further assistance in order to recover your compromised social media accounts.

[feral forge]

If it was your only linked login method to your game account, you will have to use your previous account in order to log back in.

[simple otter]

Yes but i dont know how to

[feral forge]

Login to your previous iCloud account.

[simple otter]

Pff ok

And i cant transfer antrhing

[feral forge]

You mean you want to unlink your previous login method and link the new one?

[simple otter]

Yes

[feral forge]

The process may take some time. You will first need to link a second login method to your game account in order to unlink the old login method. After the old login method is unlinked, then you can link your new login method. You may refer to subpoint 2.5 in #faq for further information in this regard.

[simple otter]

And doing this will transfer my things over?

[feral forge]

Not 'transfer', but you can use new login method to access to your game account.

[viscid pecan]

‚How i spend now these since now is red crystals in shop?

@here

[royal shell]

Can Indian players play pubg mobile

[rotund kindle]

Hi PUBG this spin change mthic after weak?

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[rotund kindle]

You know about that?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @royal shell.

[viscid pecan]

be precise i dont wanna share something i dont wanna

[cyan citrus]

Open your settings of the game, take a screenshot of the Account settings and send it here, @viscid pecan.

[cyan citrus]

What happens when you tap on the Use option?

[viscid pecan]

it goes to reedeem option

in shop

and shows redeem with red crystals all of sudden

[cyan citrus]

Can you share a screenshot of the Redeem section of the shop, @viscid pecan?

[viscid pecan]

right after game

after game i shop

show

[cyan citrus]

Share a screenshot, @viscid pecan.

[frank geyser]

Tencent Killed PUBG Mobile

[sharp epoch]

First time after update

After the update it started to happen

[dense phoenix]

my pubg mobile account was stolen and my number and email were unlinked now I don't have access to it please help me get my account back

Nick: N¹丨EVERLAST
ID: 5364943913

[cyan citrus]

It is possible that your current region has different crystals, @viscid pecan. For further assistance with this, you may contact the customer service in-game.

[storm flume]

Please contact the customer service for further assistance, @dense phoenix. Refer to subpoint 5.4 in #faq for further information.

[viscid pecan]

since last week it was blue currency but now today is red

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[storm flume]

Please contact the customer service for further assistance, @viscid pecan. Refer to subpoint 5.4 in #faq for further information.

[dense phoenix]

how to contact customer support

[cyan citrus]

You can contact the customer service using the Customer Service option located in your Account settings or through the login menu of the game using the Help option, @dense phoenix.

[viscid pecan]

this is that i didn't changed region or nothing it just switched my currency please help

@cyan citrus

they take too long to answer on support

[cyan citrus]

Please wait patiently for a response from the customer service, @viscid pecan. A delayed response can be expected as they receive an enormous number of requests every day.

[ancient cedar]

I'm on Crown 5, at what tier I'll be immediate after the new season starts?

[dense phoenix]

can you help with account recovery?

[dense phoenix]

can you help with account recovery

[cyan citrus]

Should be Platinum 5.

[cyan citrus]

No. As mentioned previously, please contact the customer service for further assistance. We cannot help you with account related issues through the community.

[dense phoenix]

how to contact support?

[cyan citrus]

Answered here, @dense phoenix.

[meager kelp]

I want to talk to a supervisor about my hacked account

[storm flume]

Please contact the customer service for further assistance, @meager kelp. Refer to subpoint 5.4 in #faq for further information.

[meager kelp]

@cyan citrus where, with who

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @meager kelp.

[willow stratus]

Where to bring security issue?

[gusty gazelle]

Where to report someone use cheat

[cyan citrus]

Please elaborate.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @gusty gazelle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[willow stratus]

Hack cliënt in the wild

Found modded pubg with aimbot/esp etc. Works

Have tha apk on my phone and want to turn it in

[void swift]

I play PUBG Mobile on a GameLoop emulator, and when I open the microphone, all the game sounds disappear, including the sound effects, the team's voice, everyone's voice, and all

[cyan citrus]

You may report cheat services for PUBG MOBILE through http://cheat-collect.pubgm.cc.

[willow stratus]

Thnx going to try

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[meager kelp]

I want someone help me

Please

Call me

[cyan citrus]

You have already been answered, @meager kelp. Please do not repeatedly ask about the same matter.

[cold ore]

I can't share my issue in #996546243859853424
and here to can'share a video for the problem!!!

[last jasper]

Why can't I change the country in PUBG Mobile?

[chrome charm]

I can't login to my account, can anyone help?

[last jasper]

Please reply quickly

[cyan citrus]

What is the issue you are facing when trying to change the country/region settings, @last jasper?

[cyan citrus]

Please add more details about the issue you are facing when trying to log into your account.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold ore. Remember to read through #faq before asking questions in the support channels.

[chrome charm]

It sends verification code to phone number. I don't have access to the phone number. But the rest of my links are attached and so do I, how do I log into my account?

[cold ore]

I can't share my issue!!
@cyan citrus
so why this?!!!

[last jasper]

@cyan citrus Country

I can't change the country

[cyan citrus]

You can state your issue here in your own words.

[cyan citrus]

And what is the issue you are facing when trying to change your country/region settings?

[cold ore]

I can't share any video to explain my issue here or in issues channel!!!!

[last jasper]

There is no change country button @cyan citrus

[cyan citrus]

Do you have secondary verification enabled?

[chrome charm]

No.

[cyan citrus]

Yes, but what is your issue?

[chrome charm]

I was logging into my account normally. It suddenly started asking for a verification code.

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot switch your region. The option is not available for the accounts registered in European continent.

[cyan citrus]

Can you share a screenshot of it?

[last jasper]

@cyan citrus Thanks for help

[topaz cape]

Metro Royale is broken

[forest blaze]

Is that any way to unban acc, i found mu acc banned, play normaly night before...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest blaze.

[topaz cape]

can't launch the game

[cyan citrus]

Please add more details about the issue you are facing or share a video recording, @topaz cape.

[topaz cape]

Give a sec

[chrome charm]

What did not I understand

[topaz cape]

@cyan citrus

[glossy swallow]

My acc got hacked, i did a claim report, it still got hacked cuz pubg took too long to respond to it

even after 30min

the hacker linked the phone number

I tried to link my number and it said i needed to link my phone number from the hackers email

I even tried b4 but i didnt even received a single sms from pubg