questions

[steel rover]

and i cant have the code

[cyan citrus]

Keep in mind that the moderators of this Discord server are not affiliated with the customer service and cannot help you with compromised accounts, @steel rover. As mentioned previously, please reach out to the customer service in-game and avoid repeatedly asking about the same matter after you have been answered.

[lament grotto]

I’ve asked the customer service for more than 1 week,and I received no reply,what should I do?

[delicate raven]

My YouTube channel was deleted by YouTube because I had uploaded a video of hacker who killed me and my squad in PMCO. I accidentally added hack names with it . I didn't know PUBG delete such channels.
I have the YouTube link plz restore it for me I had really worked hard on it
I didn't promote hack
Didn't sell uc
Only gameplay and crate opening videos
Kindly help I have been trying for last couple of months to restore it but unable to

[delicate raven]

At least they reply early 🌝

[stable garden]

Damn i still can't play the game

still like this bruh

I think it's because of my phone 💀

[vocal vine]

please there is some one entreid my account now

by email

[barren turret]

hello i need help

somone trying to steel ma acc he keep enter to my acc

i payd more thane 50k doller on my acc

someone can help me?

steal

[cyan citrus]

What is your country and the device you are using?

[stable garden]

Indonesia

Poco x3 pro

[barren turret]

germany

[stable garden]

Miui 12.0.2

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @barren turret and @vocal vine. If you have your phone number linked to your PUBG MOBILE account, you may consider enabling secondary verification and logout from all the devices.

[inner tundra]

I need to change my country to Egypt
and the choice that you could change the region from her disappeared
look

[cyan citrus]

Please try to clear game cache and restart your device one time. If they issue persists, you may need to switch to a different internet connection or change your DNS settings by following the instructions provided in #faq sub point 4.3.

[barren turret]

he enter from my email

[storm flume]

Please contact the customer service for further assistance, @barren turret. Refer to subpoint 5.4 in #faq for further information.

[stable garden]

I did

U told me that few days ago

Or idk

[inner tundra]

customer support didn't solve my trouble

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot change your region. The option is not available for the accounts registered in European continent.

[cyan citrus]

Did you change your DNS settings?

[lament grotto]

I’ve contacted the customer service for more than 1 week already,however no reply are given,what should I do?

[stable garden]

Nah

Forgot abt that

[cyan citrus]

Keep in mind that the moderators of this Discord server are not affiliated with the customer service and cannot help you with compromised accounts.

[inner tundra]

Co operation of pubg can't change my country
lol

[cyan citrus]

Please change your DNS settings first and see if the issue still persists.

[cyan citrus]

No. Please refer to my previous response again.

[cyan citrus]

Please wait patiently for a response from the customer service or send them another message as a kind reminder. We cannot help you with matters that are related to the customer service as we are not affiliated with them.

[inner tundra]

how can I get out from Europe
I live in Egypt now

[cyan citrus]

You cannot switch your region, @inner tundra. Please refer to my previous response again and avoid repeatedly asking about the same matter after you have been answered.

[thorn imp]

God why am i not getting the verification code please fix your game people spend millions in this for this sh

[storm flume]

Please contact the customer service for further assistance, @thorn imp. Refer to subpoint 5.4 in #faq for further information.

[thorn imp]

No customer service is pointless

[frail condor]

Can i have a country change in my account please ? 557575850

[lament grotto]

Do pubgm leaderboard have minimum level requirement?

[storm flume]

Please contact the customer service for further assistance, @frail condor. Refer to subpoint 5.4 in #faq for further information.

[umbral vine]

How do I get my merit up?

[green agate]

You can raise it by playing regular matches through Erangel and Etc.

[green agate]

You would have to check the specific leaderboard help section, but you should be able to depending on which ranking it is.

[lament grotto]

It didnt mention in there and I’m stuck at top1% for more than 1 week already

Now my points is already enough for top50

[umbral vine]

I just played 2 matches and my merit hasn’t gone up. First match position #14 and second match #56

[cyan citrus]

Please share a screenshot of your merit section of the profile, @umbral vine.

[cyan citrus]

What is your current level?

[digital lion]

Hi i have an issue, i just bought ipad 2022 pro and downloaded the game, i was about to log back into my account via facebook but it says “Account has been logged in with a newer version of the game” Please update the game etc… But the problem is i dont have any update available.

[lament grotto]

34

[cyan citrus]

Please try to repair the game from login menu and select all the available repair options. Keep in mind that doing so will also delete all your game resources and reset your game settings. After that, restart your device and try to check if you receive any updates. If the issue still persists, please reset your device network settings one time through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.

[cyan citrus]

You will need to level up until you can be in the rankings. We unfortunately do not have exact level requirement for that. For further assistance with this, you may contact the customer service in-game.

[digital lion]

And i was about to ask when are you gonna add support for 90 fps on iphone 14 pro and ipad pro ?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @digital lion.

[digital lion]

Thank you

[cyan citrus]

You're welcome, @digital lion!

[upbeat chasm]

I want to contact a customer service to solve my problem

I was a link in my account with my phone number, but my phone number was lost and I went to the telecommunications company. Mardush writes me down because I am not registered in my name and I want a solution to open my account in Baji

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @upbeat chasm.

[coral crest]

Куууууу

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral crest. Remember to read through #faq before asking questions in the support channels.

[polar dust]

Guys

Can some one help me

Ever time i want to change new password number i cant why?

[cyan citrus]

What is the issue you are facing when trying to change your password, @polar dust?

[polar dust]

He said the password is wrong write onther time

What should i do?

[cyan citrus]

This issue has already been forwarded to the community manager, @polar dust. Meanwhile, please try to use a different password, use the verification code to log in or contact the customer service in-game for further assistance.

[polar dust]

I try it and is not fix pls can u help me with join to my account

[cyan citrus]

Do you have any other login method connected with your PUBG MOBILE account, @polar dust?

[polar dust]

No

[cyan citrus]

It is always recommended to connect more than one login methods to your account, @polar dust. Regarding your issue, please contact the customer service in-game for further assistance.

[oblique tapir]

Hello, I have a question, does using a VPN cause a ban for 10 years?
And for the record, there are many people who use it for the purpose of getting prizes or to play in a better server

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @oblique tapir.

[polar dust]

Dyno

I forgot my password on my account can u pls change it ?

[storm flume]

Please contact the customer service for further assistance, @polar dust. Refer to subpoint 5.4 in #faq for further information.

[polar dust]

I have all Account details

[dusk citrus]

hello

will i get banned if i bought uc from a website (not Midasbuy)

[cyan citrus]

The only recommended ways to make purchases are in-game and through https://www.pubgmobile.com/pay, @dusk citrus.

[dusk citrus]

Okay, i know but i couldnt purchase just 60uc with Skrill

that’s why i used another website

will i get banned though?

[cyan citrus]

It is not recommended and you may face penalties in the game if you do so, @dusk citrus. Please only make purchases through official means.

[dusk citrus]

okay

[dusk citrus]

what penalty could i be facing

Please inform me

[cyan citrus]

Purchasing through unauthorized services is a direct violation of PUBG MOBILE's terms of service, and may result in a loss of all illegal purchases and/or an account suspension, depending upon severity, @dusk citrus.

[dusk citrus]

i only purchased this once

how severe is it

[cyan citrus]

Please refer to my previous answers again, @dusk citrus. Should you require further assistance with this, feel free to reach out to the customer service in-game.

[dusk citrus]

my last question is

how long if my account gets suspended

[cyan citrus]

We will not be able to help you with this any further, @dusk citrus. As mentioned earlier, please feel free to contact the customer service in-game should you require further assistance with this.

[dusk citrus]

lmay

okay*

thank you

[cyan citrus]

You are welcome!

[dusk citrus]

nvm

i wont get banned

@cyan citrus sorry for pinging, I actually am stupid im sorry i didn’t purchase uc from another website

I bought a gift card from another website which I will use to buy uc from midasbuy

So I technically didn’t break any rules am I right?

[cyan citrus]

It is still not recommended. Please refer to my previous response again, @dusk citrus.

[dusk citrus]

yes but i didnt get uc from it

i got a gift card so i can buy the uc from midasbuy

So im buying the uc from midasbuy

[cyan citrus]

Refer to my previous response, @dusk citrus. Please avoid repeatedly about the same matter after you have been answered. Feel free to contact the customer service should you have further questions in this regard.

[dusk citrus]

okay

thanks

[frail condor]

Please can you add me the country/region on my account

557575850

[wispy spruce]

https://cdn.discordapp.com/attachments/1033691494718119937/1040521928072499241/image.png

Help please?

[feral forge]

Hello, where do you reside? And have you tried to perform a routine repair from the login menu of the game?

[feral forge]

Can you please elaborate with your inquiry, or provide us a screenshot?

[wispy spruce]

Hey. Im live in Iraq and i delete the game and i back download it and nothing.

i will download HotspotShield and i will try

[feral forge]

Have you tried to perform a routine repair from the login menu of the game?

[wispy spruce]

yes

[feral forge]

Could you please first try with a different Internet connection then reinstall or repair the game from the login menu of the game? Alternatively, you can also set up a DNS and do the same steps as above. You may refer to subpoint 4.3 in #faq for further instructions.

[hot karma]

We have a global issue via Egypt .. neither logged via Landline internet or 4G ...
Msg of Not connected is appearing

[vagrant tulip]

It’s stuck on the loading screen right?

[native anvil]

Please share a screenshot or video recording of the issue you are facing, @hot karma.

[brittle narwhal]

How long does it take to finish?

@static sleet @green agate 🥹

[green agate]

We are not able to provide a timeframe for this.

[brittle narwhal]

average time approx

Because my facebook accuont hacken

And i can’t register in pmnc

[left prism]

Hello there is a problem in connecting with twitter or is it only for me ? It keeps saying error

[brittle narwhal]

Just you i think i connecting with twitter befor 5 min

[worthy sinew]

You may try deleting the Classic Maps Resources from the Game Resource Management. Sometimes when a Download error or Resource Corrupted error appears it will never download or it will keep downloading up to the same level again and again.

[echo bay]

Hey when do we event winners get our prizes

[magic pasture]

Hey I got my account banned recently. They said the reason for the ban was because I teamed with cheaters knowingly. However I just used the team recruitment option and I got into a team. There was not any clear indication of cheating. My question is how long do I have to wait for a response after my ban appeal and would it be before the season ends ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @magic pasture.

[robust fossil]

How can I talk to customers service

[worthy sinew]

Refer 5.4 in #faq for in-game customer service.

[clever spade]

‏Hello, PUBG Mobile

‏I have a problem, my account disappeared and I can't access it through social networking sites or through the ID number. When I search, please help me recover my account. Thank you for your efforts.
‏This name: (ōSAMARō)
‏ID: 5167213706

[real sedge]

Is this right place to ask. Why teamers won't get bans these days?

[clever spade]

Can you help me please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clever spade. Remember to read through #faq before asking questions in the support channels.

[dusk citrus]

@cyan citrus hey i have a question

If i dont redeem the code from where i bought it to get the uc I dont risk getting suspended right

[cyan citrus]

I have already answered you before, @dusk citrus. Please refrain from repeatedly asking about the same matter again and again.

[dusk citrus]

This is a different matter

I bought the thing

what if i just throw it out

and dont use it

I didnt get the uc yet

and im not going to redeem it

So I’m not going to get suspended

Is that correct

[cyan citrus]

Your account should not be affected if it is not involved in unauthorized purchases or otherwise gained any advantage, @dusk citrus.

[dusk citrus]

Great

so im not going to be affected

thank you Quendi!

I appreciate you answering my questions

Thank you so much

[cyan citrus]

The community manager will send you the rewards in due time. Please wait patiently.

[dusk citrus]

Is it possible to give a rating to support ?

[cyan citrus]

Report the players through in-game using the built-in report or the customer service. You will be notified of the punishment issued to the player as soon as the violation is verified. You may keep an eye out for future security mail notices. We unfortunately cannot help you with such reports through the community.

[cyan citrus]

Not for this community at the moment.

[cyan citrus]

Are you still facing this issue?

[cyan citrus]

No information regarding this. You may contact the customer service in-game for further assistance with compromised accounts.

[robust fossil]

My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope I can get a videos proving why my account got banned , and the money I have spend on my account. If there is no prove why I got banned I’m going to file suit against pubg and Tencent

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust fossil.

[lean trout]

What should I do if I can be heard with the microphone turned on, but after 2-3 minutes a loud buzzing is heard and I don't hear the sounds of the game for 20 seconds

and by the way, this is only in pubg mobile, in other games and when calling everything is fine.

@green agate@static sleet@native anvil

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lean trout. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[distant meadow]

The catastrophe is the game is full of cheaters .... and they organize tournaments .... the height of weakness ... pretend that you do not know that you do not see the number of cheaters

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @distant meadow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[real sedge]

Okay. I reported them a while ago and got mail that they weren't cheating. Of course I recorded them teaming 🤷🏽‍♂️

Thanks for the response tho

[neat gazelle]

Hello pubg support team. I have a problem with my account, which is the disappearance of the change of country, and the country of my account is currently Germany, and I want to change it to my country of origin, which is Saudi Arabia ، help me

[cyan citrus]

If the option to change country/region settings is not available for you, you cannot change your region, @neat gazelle. The option is not available for the accounts registered in European continent.

[clever spade]

@cyan citrus Can I get help?

I can't access my account even when I search for the ID number I can't access it.

[cyan citrus]

What is the issue you are facing when trying to log into your account, @clever spade?

[clever spade]

@cyan citrus I I can't access my account. When I access the sites. Communication gives me a Guest account. I think it has been deleted. Can you help me recover my account.
My friend, I contacted the technical support of the game pubg mobile . It took time to recover her account, but her account was recovered successfully.

I sent PUBG support, but no one is communicating with me and the conversation is closed. Please I want help.😔

[cyan citrus]

It means that either you are using a different login method or login method was removed from your PUBG MOBILE account, @clever spade. For further assistance with this, you may try to contact the customer service in-game. We cannot help you with this through the community.

[clever spade]

Is there any customer service who can help me?

[cyan citrus]

What do you mean, @clever spade?

[clever spade]

I mean Someone here customer service in game or Do you know someone from customer service?

@cyan citrus

[cyan citrus]

No, @neat gazelle. Where did the user send you the message? Please keep in mind that the only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[cyan citrus]

The only recommended way to contact the customer service is through inside the game. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[neat gazelle]

He texts me on WhatsApp and I put the number above

[spring jetty]

Hello#

I need help on my pubg account

[cyan citrus]

Please block the user and do not fall for such frauds are they are most likely an attempt to scam you.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring jetty. Remember to read through #faq before asking questions in the support channels.

[spring jetty]

I forgot my email linked on my account

If u can help me with getting the gmail i can recover it

Hello

[cyan citrus]

It is your own responsibility to safeguard your login information, @spring jetty. If e-mail was the only login method connected to your PUBG MOBILE account, you will first need to recover access to it by contacting the customer service of respective e-mail provider.

[spring jetty]

I have access to my account

But i just need recover my email

To link my mobile number

To be more secure

[cyan citrus]

You can try to contact the customer service for further assistance, @spring jetty. Refer to #faq sub point 5.4 for further instructions. We cannot help you with account related issues through the community.

[spring jetty]

I try contacting them

But they don’t reply

I just need real human helps

[cyan citrus]

A delayed response can be expected due to enormous number of requests customer service receives every day, @spring jetty. Again, there is nothing we can do to help you with this through Discord as we only provide community support.

[cyan citrus]

Wait patiently for a response, @spring jetty.

[spring jetty]

How many minutes almost they reply?

[cyan citrus]

We cannot provide a reasonable time span as we are not affiliated with the customer service, @spring jetty. They will get back to you as soon as possible.

[spring jetty]

Ok i will be waiting

[timid berry]

The game is very Lagging, the internet is strong, but there is a lag

And I restart the game 4 Times + i deleted and reinstall it

[cyan citrus]

Hello! Could you please mention the device you are using, @timid berry? By lag, do you mean network lag or frame drops and choppy experience?

[timid berry]

Honor 50, I mean Network lag

[cyan citrus]

Thank you, @timid berry. For how long have you been facing this issue?

[timid berry]

Like 2 Days

every Time I open the game thats just what i see i cant send or play

[cyan citrus]

Got it! What is your country, @timid berry?

[timid berry]

Egypt

[half sequoia]

I have a problem, I gave smon my acc from email and I give him only mail and code and then he scammed me how can I get my acc back can smon help me

[cyan citrus]

Please try to perform a routine repair of the game from login menu and change your DNS settings. Refer to #faq sub point 4.3 for further instructions in this regard.

[timid berry]

ok thank u so much

[cyan citrus]

Your account security is your own responsibility and you should never share your login information with anyone. For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game. We cannot help you with this through the community.

[half sequoia]

Ur right but how do I know that he will scamm me thought he's a friend so, but anyway I'm the owner and I can proof that I am the one he has nothing to proof expect my mail and isn't enough

And when I join it says he changed number and I need code to join

It means I can join but cuz of the new update he changed to not join only with code and that helped him

[cyan citrus]

Refer to my previous again and please contact the customer service for further assistance, @half sequoia. We cannot help you in this regard.

[half sequoia]

I did bro

[timid berry]

i searched in faq but i think there is not anything can help me, can u say to me what should i do?

Sorry for the inconvenience

[cyan citrus]

You can refer to the instructions provided on https://developers.cloudflare.com/1.1.1.1/setup-1.1.1.1/android.

[timid berry]

i cant join it

[cyan citrus]

It should be issue with your internet connection then, @timid berry. Please switch to a different network or contact your internet service provider.

[timid berry]

no no thanks i joind it and i now downloading this 1.1.1.1

[timid berry]

now i can join the game?

[cyan citrus]

Yes, @timid berry.

[timid berry]

ok thx i will try

[prisma perch]

Hey i havw a problem when i connect to my Bluetooth earbuds the games audio becomes choppy and i can't stay in the game it crashes after being in main menu for some seconds

[cyan citrus]

Could you please share a video recording of the issue and mention your device, @prisma perch?

[primal lintel]

Need help with #cheating-news how to become that

[cyan citrus]

Could you please elaborate, @primal lintel?

[timid berry]

It's Worked thank you very much, but im sorry when i open the game i found this, i can choose any thing? + i didn't see my country i can choose anything?

[primal lintel]

I’m looking how to enroll into the rewards for the accurate reports

[warm bluff]

Is changing Region by vpn cost ban account?

[cyan citrus]

Select the country only where you are physically located. You can change the continent from left side.

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @warm bluff.

[cyan citrus]

Please refer to the pinned message in the #cheating-news channel for more information.

[prisma perch]

I know u can't hear it but i can explain what happening so the device is Xiaomi redmi 9a
When in the loading screen audio starts Playing it's really wierd buzz sounding and at the end the audio just lagged and the game crashed and it only happens when i connect to my Bluetooth earbuds

[cyan citrus]

Have you always had this issue or you started to encounter the issue recently, @prisma perch?

[prisma perch]

It's a new device i play on so i can't quite tell but yeah it has been the situation like that when i started playing couldn't fins anything on internet to help me

[cyan citrus]

I cannot hear any audio here. Is it possible for you to record a video with the audio?

[prisma perch]

No my device doesn't support audio with Bluetooth device

[cyan citrus]

All right, @prisma perch. To begin with, please try to perform a routine repair of the game from login menu, clear game cache and reset your application settings through device settings. Go to Settings > Apps > Manage apps > tap on three dots on the top and select reset app preferences > Reset apps. Also, check for any pending software updates for your device. After that, restart your device and try to open the game again. If the issue still persists, please try to reinstall the game one time.

[prisma perch]

Here's with the audio found a way to do it

[cyan citrus]

Got it! Please follow the steps I have mentioned above and let me know if the issue still persists, @prisma perch.

[prisma perch]

Ok will do

[uncut night]

When i am reseting phone number and email password

It says incorrect password when i set password

@cyan citrus

<@&481161015728406538>

[cyan citrus]

Please scroll down to the "enter password again", then click "ok". This window will be optimized in the future for better user experience, @uncut night.

[final rivet]

That means we can get is forgot password option to send a confirmation code and reset pass?

[cyan citrus]

I'm not sure about your concern, but verification code is always required when you are trying to reset your password, @final rivet.

[final rivet]

Dosent count if you try to log in via Google play account?

[cyan citrus]

Count what, @final rivet? Please elaborate on your concern.

[uncut night]

Thanks

[cyan citrus]

You are welcome, @uncut night!

[gaunt grotto]

Hello Pubg Support, my account banned and the reason of the ban is violation of user agreement .... i need some help for getting my account back again .. there wasn`t any hack i was playing with on the account so its not reasonable at all getting banned This my ID nubmer: 5119860274

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt grotto.

[left prism]

Nop! It worked finally after few hours! It did the same to my friend too but now it’s working! Thank you

[cyan citrus]

Glad to hear that, @left prism!

[storm flume]

Please do not use languages other than English, @halcyon otter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[halcyon otter]

Why a got ban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon otter.

[prisma perch]

It didn't work

[cyan citrus]

Please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines, @prisma perch.

[brittle narwhal]

No one answer me in customer service 🙂

[cyan citrus]

Wait patiently, @brittle narwhal. A delayed response can be expected due to enormous number of requests every day.

[brittle narwhal]

I have no problem, but I am waiting for the problem. I have pmnc and I need to register. I just want to know how long it takes, if it is too much, until I change my account and register.

[ornate thistle]

Hey i just noticed that when you mark the supply shop that appears when the skill is used, it says “wait for me” instead of “supply shop marked” or whatever anyways i was going to ask if it was intentional and if not should i post it in #996546243859853424 but there isnt much time left until the mode gets removed right hmmm i dunno what to do

[feral forge]

You can still create a post regarding this in #996546243859853424.

[primal lintel]

I lost my phone number link and I can’t verify to get into my account

[rigid quarry]

Hello Dear,
Pubg Support, my account froazn for 2 month, I don't know why.

The frozen coming when I try to login to pubg mobile use the Twitter, I try to login many time every time.

The login page give me error all the time, end of the day I got my account froazn.

I need some help for getting my account back again and remove the frozen.

This my ID nubmer: 51555352037

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid quarry.

[night cloak]

Hello, just wanted to ask about the PMGC tokens

What can i do with when
And from when theyll be active? 😅

[silent pagoda]

How to get back merit. How many merit pts per placement

[fiery cedar]

Pubg Mobile update ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery cedar. Once we do, we will publish further information in #news.

[green agate]

It can range from 1 or more depending on where you place.

@night cloak This might be better suited for our eSports Discord server @ https://discord.gg/esportspubgm

[fiery cedar]

@feral forge There is ingame update Option. when Does It Comes In Google Play Store

[fleet turtle]

hi does vpn give ban

[celest shadow]

Normally not, but it may occur. VPN usage is therefore not recommended.

[fleet turtle]

Currently a lot of accounts have been linked and said it's because of vpn

I used it to change the country, does that affect my account?

[faint ridge]

Hello I have a question

How much 600

Uc cost ?

[green agate]

9.99 USD + Taxes.
Should be about $10.53.

[faint ridge]

Does it same to all country

@green agate

[green agate]

No, different countries may have different pricing regulations.

[faint ridge]

So you mean different country can take more money

?

[green agate]

Yes.

[uncut night]

Can we drive koenigsegg in spawn island??

[uncut night]

@green agate

[green agate]

There should be a way to spawn it if it is available.

[uncut night]

How to spawn it

I have it

[celest shadow]

You can if you own the Rainbow finish for Koenigsegg Jesko or Gemera.

[uncut night]

The other can’t be spawn?

[celest shadow]

No, since it is not one of its features.

[uncut night]

Ok thanks

[south rose]

SIR I WAS OPEN GAME LOOP AND OPEN MY ACCOUNT AND ACCOUNT WAS BAN PLESE CHEAK I THINK ITS ISSUE FROM GAMELOOP SIDE PLESE SI CHEAK AN OPEN THIS ACCONT 566975957

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south rose.

[dusk holly]

SIR PLESE CHEAK MY ACCOUNT WAS BAN I WAS LOGIN AND ITS BAN 566975957

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk holly.

[languid sleet]

Hello Is There Any Official??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @languid sleet. Remember to read through #faq before asking questions in the support channels.

[languid sleet]

I Want Information About PUBG MOBILE PARTNER TITLE

[green agate]

What about it did you want to know?

[languid sleet]

I Want PUBG MOBILE Partner Title, Iam A YouTuber With 200k Subscribers

[green agate]

The in-game title is only given to select candidates, however for the right to advertise your content in our #content channel here in the Discord, you should read through our #735483472432594994 for how to acquire the role.

[languid sleet]

This YouTuber Have Only 188k Subscribers

He Got PUBG MOBILE Partner Title Today

[primal lintel]

The status spreadsheet in the #cheating-news doesn’t work

[final rivet]

like you try to enter via play games account dosent count password but code via verification.

[ocean skiff]

is the tencent_ig the file that contains all the pubg data

[green agate]

This should be fixed soon, sorry for the inconvenience.

[green agate]

Modifying games files is not recommended.

[ocean skiff]

i wasnt modifiying files . i was trying to clear up all the data files but didnt wanna clear up pubg's file so i just asked

[mortal stratus]

Why i get banned for what whay pubg don’t answer me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal stratus.

[celest shadow]

This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community manager's discretion.

[vital bramble]

I'm from Egypt and I want to change my country to Egypt
Now my country is italy and I can't change it because button of country disappear
My device :red magic 5g
Country:Egypt
ID:5423751349

[night cloak]

I moved from Sweden to Turkey and my local shop with blue diamond disappeared and I can't change my location because I don't have this option in my settings

[storm flume]

Please contact the customer service for further assistance, @night cloak @vital bramble. Refer to subpoint 5.4 in #faq for further information.

[upper stag]

Solve the problem of ping in Europe since yesterday, the ping is not fixed. Is there a problem in the servers of Europe?

[chilly spade]

Please try to switch between Cellular and Wi-Fi network or switch to a different internet connection. Also, make sure that you are playing on a stable internet connection.

[upper stag]

The internet is stable, there is no problem other than in PUBG Mobile

I am not the only one who complains that the game servers have a problem with me and other people

[chilly spade]

@upper stag you may create a post related to the issue in #996546243859853424 abiding the pinned instructions of the channel.

[quiet gale]

Hey ! Can anyone help

I’ve been hacked

My account got hacked

Pls

I have secondary log in but it won’t send the code

[near flame]

Team Tencent.. Pls Help Me.. Some One Has Hacked My Pubgm Account.. I Don't Know This Cell Number.. Before, I Never Filled In My Cell Phone Number In To My Pubgm Account.. Pls Help Me.. 😭

[junior birch]

Please contact the customer service for further assistance, @quiet gale and @near flame. Refer to sub-point 5.4 in #faq for further information.

[nimble adder]

Hi I have a PUBG mint pass in my OpenSea out of nowhere, is that a scam??

[quiet gale]

@junior birch how can I connect them

[junior birch]

You can contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[nimble adder]

🆘

[junior birch]

Please provide a screenshot.

[nimble adder]

This is what it looks like in my mobile, just black

Laptop and no activity

Thx for your help 👊🏽

[junior birch]

We only provide support only for the mobile platform here and not PUBG: BATTLEGROUNDS, @nimble adder. You may ask for assistance in the respective platform, instead.

[nimble adder]

Np what platform would that be, I’d never heard of PUBG before so I’m kinda lost

Nevermind I may have found their support. Thx

[slender delta]

Update 2.3 release date and time in asia?

[night cloak]

@junior birch i found a third party app with wich i can play on 90fps cause pubg somehow isnt supporting 90fps on my device ... Is there a chance of gettong banned by using this app?

[junior birch]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @night cloak.

If you cannot access the 90 FPS (Frames Per Second) option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[frozen mason]

Hi wht there is no 90fps in the new ipads pro?

Why”

[junior birch]

Please refer to this response. For your information, it is acknowledged by the community manager in https://discord.com/channels/393088095840370689/1034915891072208947.

[night cloak]

I want a solution to the problem of ping in PUBG 200 fixed and on any site like Tik Tok YouTube, it works perfectly and fast @short vortex @blissful mortar @sudden viper

[short vortex]

Please provide the below details with the report:

▫️ UID
▫️ Server
▫️ Device
▫️ Country
▫️ Network

[sweet merlin]

hello, why with pc 50$ for 3800 uc and with iphone 60$ for 3800 uc?

[jade nest]

https://developer.apple.com/news/?id=e1b1hcmv

[night cloak]

europe
PC
ALEXANDRIA
WE

[short vortex]

your UID?

[night cloak]

I don't understand

[short vortex]

ur id#

[sweet merlin]

@jade nesti sell iphone xD ... with pc i take fast uc? or after 2 days?

[night cloak]

id in game

[short vortex]

yes

[night cloak]

5671302461

[short vortex]

network type?

[night cloak]

we

[short vortex]

wifi or mobile network?

[night cloak]

wifi

[atomic birch]

I have the same problem

[short vortex]

would u explain ur problem little bit?

[daring harbor]

What’s the prize of the event?

Of the room

[short vortex]

like how much ms u get in lobby and in game

[night cloak]

I want a solution to the problem of ping in PUBG 200 fixed

[short vortex]

solo winner will get 1k uc w a frame

[short vortex]

how much is ur ms in lobby?

[daring harbor]

If a squad win?

[night cloak]

190

[short vortex]

maybe ur network is slow

[night cloak]

any site like Tik Tok YouTube, it works perfectly and fast

[daring harbor]

If my squad win and we are 4 , what’s the prize?

[short vortex]

okay i have shared ur problem further

[daring harbor]

Everyone will get 1000 uc ?

If squad win , all of them get 1000 uc ?

[ornate thistle]

which event

weekly matches?

[night cloak]

okay i want to fast solution to problem

[daring harbor]

Yes

[ornate thistle]

the only uc prized room is solo

you can’t play with your squad

[daring harbor]

There’s also Squad room

[ornate thistle]

the prize for that is esports special crate

[daring harbor]

All the players will get uc too ? Or only one?

[ornate thistle]

u can check the pinned messages

no uc for squad and duo rooms

and the winner of the solo match gets the uc

so only one person

[daring harbor]

Oh okay.

[vague mason]

Hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague mason. Remember to read through #faq before asking questions in the support channels.

[short vortex]

▫️First Place (Each Solo Match): 1 000 UC
▫️ First Place (Every Other Solo Match): Tournament Avatar Frame (30 Days)
▫️ First Place (Each Duo Match): Advanced Room Card (7 Days)
▫️ First Place (Each Squad Match): ESPORTS Special Crate
▫️ MVP (Each Match): ESPORTS Special Crate

We will select the MVP based on participants' overall performance during the matches.

Each first place entrant is eligible for @Event Winner (7 Days).

We reserve the right to replace, remove or disqualify any participant at our discretion.

[vague mason]

My friend got banned for 10 years for (modifying game data) and then I got banned for a week (because I played with a cheater several times) The problem here is that I didn't know + my friend didn't use cheats!?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague mason.

[night cloak]

Black Pink outfits not working

[jolly valve]

Hi , I got a 10 years panned for using VPN but I didn’t change the country I only use it for the discord because in UAE the telecom company blocked the discord team speak so now I got a panned for that , How can I contact with pubg mobile and explain that for them ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jolly valve.

[celest shadow]

Can you try performing a routine repair? To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[night cloak]

I have tried repairing and just re installing the game

[summer palm]

My account have been hacked by some one and the hacker banned it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer palm.

[night cloak]

it's not big a deal it's just I want to wear them sometimes it doesn't work @celest shadow

[celest shadow]

Can you try this repair option instead?

[night cloak]

I'll try it out

[night cloak]

still nothing

[celest shadow]

Can you please create a post in #996546243859853424 and submit a report regarding this? You can include the video recording you sent earlier as well as information about your numeric user identification, server, device, network and country.

[soft vigil]

Dear PUBG,

I am writing to you in regard to ban that I got on my ID, I was in lobby and all of sudden I got ban for 10 year.
I have not done anything illegal, my PUBG ID IS HERE:
Name: 卄ＵＬＫ
ID: 5368792278

Please some one get back to me.

Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft vigil.

[night cloak]

sure

[storm flume]

Please do not use languages other than English, @wooden oyster. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

lol everything hates me

[celest shadow]

Your post was created: #1041019075092037672.

[storm flume]

We currently do not have a specific release date for the upcoming update, @slender delta. Once we do, we will publish further information in #news.

[storm flume]

Please do not use languages other than English, @wooden oyster. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral spoke]

I want to link a new twitter to my pubg but when I click to link it it brings me up to my old one

[cyan citrus]

Can you share a screenshot or video recording of it, @coral spoke?

[coral raft]

@cyan citrus

@static sleet

[cyan citrus]

How may we help you, @coral raft?

[coral raft]

I want to know where to visit the German branch. @cyan citrus

[cyan citrus]

If you are referring to regional community, you can find a list of regional communities in #735483472432594994 sub point 3.1, @coral raft.

[silent pagoda]

Where's the chart. It used to be in the game. U cant pts if u drown urself anymore

So I need to know what place I need to get to receive pts

[lyric flint]

Hello, guys , pls help, why my AirPods pro mic not work in PUBGm

This is big problem@wtf ten cent ??

who has the same problem, the airpods pro microphone does not work in pubg

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. We don't have further information in this regard.

[cyan citrus]

Are you using the Bluetooth?

[lyric flint]

Yea

iOS 16 iPhone - AirPods Pro

[idle forge]

I need customer support to check my account. Where can I talk to online customer service?

[lyric flint]

why is pubg not fixing this problem?

[cyan citrus]

It should be because the game would prioritize the device microphone instead of the Bluetooth to avoid latency issues, @lyric flint.

[main thorn]

I want to return to the game after years, but I forgot my account e-mail address. what can i do?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[lyric flint]

how do i fix this airpods has no delay

[cyan citrus]

It is your own responsibility to safeguard your linked login methods. If e-mail was the only login method, you will need to recover access to it by contacting the respective customer service.

[lyric flint]

I don't understand sometimes everything works fine, and sometimes it just breaks and that's it

[cyan citrus]

Refer to my this response, @lyric flint.

[main thorn]

thank you, where can i contact you? pubgmobile.com ?

[lyric flint]

and what? How to fix it?

This big problem

[cyan citrus]

You will need to contact the customer service of the e-mail provider, @main thorn. PUBG MOBILE's customer service may not be able to help you if you don't have access to any of the login methods.

[lyric flint]

I have good headphones, but the game decides for me? what kind of slavery

Heyyyyy

[cyan citrus]

Do you face this always or only from time to time, @lyric flint?

[night cloak]

@native anvil

@static sleet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[pure cave]

help me fix the error

[native anvil]

Please change your game language and share another screenshot in English, @pure cave.

[sinful dragon]

Hello PUBG is the VPN program that can cause me ban or not? Thanks

?

[celest shadow]

Please refer to subpoint 3.18 in #faq for further information, @sinful dragon.

[lyric flint]

Time to time

I know@how@I can repair this

have any ideas?

[slate rune]

I’m with an upcoming P2E gaming startup. I’d like to contact your front desk.

[cyan citrus]

What is the device you are using?

[cyan citrus]

Sadly, I don't your concern. Could you please elaborate?

[slate rune]

I’m reaching out in game.

[slate rune]

Thank you for your prompt response

[lyric flint]

iPhone XR iOS 16 headphones AirPods Pro

[cyan citrus]

Try this, @lyric flint: #questions message.

[idle forge]

Is there a way to recheck accounts that were banned? I was wrongfully banned. I emailed customer support but got a bot reply.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle forge.

[lyric flint]

didn’t help, the guys say that I have a sound like I’m talking on the phone and far from the microphone

[lyric flint]

didn’t help, the guys say that I have a sound like I’m talking on the phone and far from the microphone

[lyric flint]

but in other applications everything is fine) I don't know what to do, how to fix it 😦

[rigid lichen]

Hello everyone!! Anyone knows when the update is coming?

[ornate thistle]

@native anvil It says “Cant log in to this account with the global version, please log in with the Vietnamese version.”

[lyric flint]

This impossible

[hollow hawk]

Hi i'm playing pubg mobile in pc with gameloop app, recently two of my accounts got banned without sign of using any cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow hawk.

[native anvil]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[lyric flint]

Who have problem with AirPods Pro mic in game ???

[foggy spruce]

i got kode 1

error

[upper stag]

Please help, ping in European servers is very high, up to 150

id / 5623056151
Device : pc
intrnet : we
Country : egypt . cairo

[native anvil]

Could you please elaborate your issue by providing us screenshot or video recording of your issue?

[old moth]

Ping bubg is not nice and he tells me that the application period has expired

[cyan citrus]

What is your country, @old moth and @upper stag?

[cyan citrus]

Did you check my response in the message link?

[velvet swallow]

Can I ask for my pubg account that has been fully compromised to be disabled :(

[storm flume]

Please contact the customer service for further assistance, @velvet swallow. Refer to subpoint 5.4 in #faq for further information.

[velvet swallow]

How is that going to help, it’s automated replies

I’ve reported the account everyday, over 15 times

I can provide proof it was my account with 5 years of UC purchase records, screenshots, video recordings, evidence from this server, Emails etc

All I want is for it to be disabled if Theres no way for me to recover it

[dense prairie]

hi i’m originally from AUS and have moved to the US temporarily, i have connected my account with my phone number and email. i cannot login with phone number as it’ll send the code to my australian number which is temporarily deactivated. I can provide the number is there any way you guys can tell me what the email is because i’ve forgotten which one i used. I just need the first letter if it or so. thanks

[viral remnant]

Help Please! I have some pmgc tokens that I am not sure how to use or what I can redeem them for. Underneath them in my inventory it says use but it doesn't take me anywhere to redeem them. I tried going to the esports center and to the shop but there's no items there. Can someone tell me how to use them and what I can use them for?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. We unfortunately cannot help you with account related issues through the community.

[storm flume]

Please contact the customer service for further assistance, @dense prairie. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

When will update 2.3 come?

[shell nexus]

can i know why this is the 3rd time igot this ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

Please let me know when the new update will come

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[cyan citrus]

You will be notified in the #news channel.

[shell nexus]

how can i reach customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @shell nexus.

[lyric flint]

Yes I check this not help me

[lyric flint]

players can’t hear me well (the sound of the microphone is taken from airpods but it’s very quiet, but in other applications everything is ok

[dense prairie]

this is what i get as a reply

[dense prairie]

what

[analog cypress]

I want unlink Twitter

@dense prairie

[dense prairie]

why you asking me bro😭😭

[echo bay]

Bro your using a pc device to play pubgm?

if so thats bannable for using emulators

[grim bison]

Hey is there any discord server for asian server players ?

@native anvil @cyan citrus

Because the events in this server are for Europe server which gives a high ping

[night cloak]

Hello , is there a way to see how much total i spent on my account from itunes and google and also midasbuy

[vagrant trench]

There is link to regional servers in #735483472432594994 3.1 . Check it out.

[upper stag]

Egypt

[ionic plover]

Hey I wanna know if we get the subscription package event this season? Like we got it in the end week of last season.

Like there will be package of rp prime and prime plus all together for a discounted price.

[near flame]

I think Tencent or Krafton. Cannot Help Me In Recovering My Account. They really don't want to help accounts that have been hacked. All His Helpful Sentences Are Just Nonsense.

The cause of the increasingly quiet PUBG game is the lack of admin services for PUBG players, there are very many cheaters because the system is easy to break, and the admin service response is very long. It's been 5 days since my account was hacked and there's no response at all to this pubgm admin service. Really Very Bad. You Can See The Rating Value Of This Pubgm Game On The Playstore. It's Enough For Me To Play This Sad Game.

[night cloak]

hey bro

is this from support team ? he sent me private

friend request to me

[clever field]

Hi how are you support

I’ve got a ban message, I don’t use any cheats or hacks, I’m part of this discord community, you can verify this by checking my game results, I’ve spent a lot of money, my name úAloneú game ID: 5182677712

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clever field.

[broken bloom]

Any admin?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @broken bloom. Remember to read through #faq before asking questions in the support channels.

[broken bloom]

I need to unlink my Twitter account, My Twitter has been suspended thats why I need unlink it

[feral forge]

Do you have another login method linked to your game account?

[broken bloom]

Yes I have other method to log in

[feral forge]

Then you should be able to unlink your Twitter account from the in-game settings.

[broken bloom]

@feral forge showing this error

[feral forge]

You may contact the in-game customer service for further assistance instead.

[cyan citrus]

We unfortunately do not have information regarding this.

[cyan citrus]

Please try to switch to a different internet connection. If the issue persists, reach out to the customer service in-game for further assistance.

[broken bloom]

I already contacted, They just show me a masaage, which are showing my last secreenshot, and close the conversation @feral forge

[cyan citrus]

It is not possible from inside the game, but you should be able to check your purchase history or contact the customer service of relative platform.

[night cloak]

Pubg customers service?

[feral forge]

Please be advised that we are unable to assist you with account related issues here through the community as we are only volunteers to moderate this Discord server. Only the in-game customer service can assist players with such regards so you may need to keep trying.

[cyan citrus]

If you select the option that you don't have access to the account, the conversation may end up being closed. Try to use the alternate available options in the customer service FAQ.

[cyan citrus]

The customer service of the payment gateway you are using.

[night cloak]

Pubg not provide any?

[cyan citrus]

It does. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @night cloak.

[upper stag]

Oh regret, the connection I have is fixed. The problem is from the servers, and I am not the only one who is complaining about the problem. Other people have the same problem.

[cyan citrus]

Your account security is your own responsibility. Keep in mind that this is not something we can help you with through the community. Please continue with the customer service.

[cyan citrus]

Yes, that is way I told you to contact the customer service for further assistance. Also, we only provide community support for mobile platform. If you are facing the same issue on a phone device, you may try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[old moth]

Egypt

[cyan citrus]

What is the device you are using, @old moth?

[old moth]

Huawei y6s

[cyan citrus]

Please try to change your DNS settings, @old moth. Refer to the instructions provided in #faq sub point 4.3.

[old moth]

no this is not the problem i always play like this but he tells me that the order period is over and half of those who play bubg happened like this i tell them the request period is over

@cyan citrus

[cyan citrus]

Refer to my previous response, @old moth.

[mild matrix]

Hello

I need some help .

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mild matrix. Remember to read through #faq before asking questions in the support channels.

[old moth]

I have the same problem as this man.@upper stag

@cyan citrus

[cyan citrus]

Please do as I have mentioned before, @old moth.

[old moth]

i'm doing this@cyan citrus

[mild matrix]

How i get content creator budget on my profile

@cyan citrus i am waiting your reply..

[cyan citrus]

Please refer to Community section under Roles in #735483472432594994 for more information on how to apply for PUBG MOBILE's content creation program, @mild matrix.

[mild matrix]

We already send but nothing reply from pubg mobile

[cyan citrus]

You will only get a reply if your application gets approved, @mild matrix.

[mild matrix]

I am waiting from 2 to 3 months . But nothing reply from pubg mobile

[cyan citrus]

Please refer to my previous response again, @mild matrix.

[mild matrix]

How much time dose pubg mobile need .

[cyan citrus]

There is no specified time span for this, but you will only get a reply if your application gets approved, @mild matrix. You will not get any reply otherwise.

[mild matrix]

Ok thanks for your reply 🙂

[cyan citrus]

You are welcome, @mild matrix!

[cyan citrus]

You may submit a report of this through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

You can remove the linked social media account through the Account settings of the game. You will need to meet all these requirements before you can remove a linked social media account:

[grim bison]

@vagrant trench thanks

[dreamy pumice]

Good afternoon. The problem is this: after a long absence, I log into the game and an inscription is shown that my device is locked and that I can only log in from another device. But, again, I haven't entered the game for a very long time, I don't understand where this comes from. Please unlock the device. Thanks in advance.

[cyan citrus]

Please share a screenshot of the issue you are facing, @dreamy pumice.

[dreamy pumice]

1 minute, I relog into the game

this is in russian, I come from Belarus, @cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy pumice.

[storm flume]

Please do not use languages other than English, @ivory ledge and @heavy fulcrum. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ivory ledge]

what should I do if someone else linked my account to the cellular network

[pure star]

5211437890

this player is cheating ( x-ray ) n he switches between his friends' accounts in the same team to go unnoticed

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @pure star. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pure star]

thank you

[cyan citrus]

What do you mean by cellular network? Could you elaborate?

[drowsy current]

hello, my account, which I have been playing for 2 years, is 10 years ban seven, we were playing for fun with my teammates, we do not have any bets, we do not have any competition in the game, my account with an epic show title and worth 25 30 thousand TL, which I invested so much effort, was banned, I am very surprised, any tricks etc. I did not use it. My kd rate does not exceed 1.90. It has been so many seasons. Could you please review again. thanks id:5924498674

[pure star]

how can i get a video of someone who cheats? i didn't record a video

[drowsy current]

hello, my account, which I have been playing for 2 years, is 10 years ban seven, we were playing for fun with my teammates, we do not have any bets, we do not have any competition in the game, my account with an epic show title and worth 25 30 thousand TL, which I invested so much effort, was banned, I am very surprised, any tricks etc. I did not use it. My kd rate does not exceed 1.90. It has been so many seasons. Could you please review again. thanks id:5924498674

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy current.

[cyan citrus]

You will need to record the video when you are on spectate. If you do not have a video recording, please use the built-in report feature instead. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[ivory ledge]

Google Facebook

[storm flume]

Please contact the customer service for further assistance, @ivory ledge. Refer to subpoint 5.4 in #faq for further information.

[old cypress]

My account with the id number 5260857784, which is linked to the [e-mail] twitter user account, has been stolen, I cannot log in to my account because different accounts have been added by third parties. My contact account is [e-mail]

[faint ridge]

Isn't it bad

[cyan citrus]

Yes. Please report such users directly through in-game using the built-in report feature for the world chat, @faint ridge.

[storm flume]

Please contact the customer service for further assistance, @old cypress. Refer to subpoint 5.4 in #faq for further information.

[faint ridge]

@cyan citrus thanks you

And people are texting girls add me stuff .

And what about popularity

Many people say send me popularity I will give you uc .... Etc

@cyan citrus

[cyan citrus]

That can also be reported using the appropriate report option, @faint ridge.

[true copper]

Hello Pubg, i have a really important question which is: My friend his Account got probably “hacked” atleast that’s what i think happened, because when he tries to Log in, it says password invalid, what can he do to get his account back? 😢

[cyan citrus]

What is the login method you are using, @true copper?

[true copper]

facebook

[night cloak]

Yo

I need some help

My friends account got banned

[cyan citrus]

Can you share a screenshot of the issue you are facing?

[night cloak]

He's the clan leader

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @night cloak.

[true copper]

Alright 1 minute

[night cloak]

My friends account got banned recently he's the leader of our clan now there's no one to manage our clan is there anyway that the leader can be transferred to me ?
I am the co leader

[cyan citrus]

If a clan leader is inactive for more than 30 days, an active member of the clan can apply to become an acting leader, @night cloak.

[night cloak]

The clan isn't inactive but the leader's account is banned and now there's no one to manage the clan

[cyan citrus]

If the clan leader will be inactive for 30 days, an active clan member can become an acting leader, @night cloak.

[night cloak]

Oh okay

[true copper]

@cyan citrus i think the issue if from facebook because they can’t find his account

if he presses on the blue button he will get into his new account, not the old one

[night cloak]

Your account probably got hacked

[true copper]

and if he tries to find his account on facebook it will say account not found

[cyan citrus]

Are you referring to the PUBG MOBILE account?

[true copper]

what is referring

[cyan citrus]

I mean after you log in with the Facebook, does the game redirect you to create a new character instead of logging into your old PUBG MOBILE account, @true copper?

[true copper]

no, when he got logged out of his account he made a new account with facebook, so now when he tries to login in the old account he directly gets in in the new account

and if he tries to search his other account it says account not found (on facebook) i got the screen recording but it has his number in it

[cyan citrus]

Do you have Facebook application installed, @true copper?

[true copper]

yeah

[zenith escarp]

Good evening. Can I use the GFX Tool on GameLoop for ultra graphics?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @zenith escarp.

[cyan citrus]

Did you have any other login methods connected with your PUBG MOBILE account?

[true copper]

The account that prolly got hacked was linked with facebook + twitter

[cyan citrus]

What happens when you try to log in with Twitter, @true copper?

[true copper]

1 sec

i told him

[wispy crow]

When Will be Patch notes of Version 2.3 Will be Uploaded

[night cloak]

Maybe its good time to update this x

[storm flume]

Please do not use languages other than English, @half sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @true copper. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shrewd blade]

I received a lawsuit message on WhatsApp how can I tell if it's real

[ebon yew]

any news update new 2.3

<@&481161015728406538>

[uneven fog]

Please if anyone can help me I can’t receive verification code on mail I whitelisted the mail of PUBG mobile but I still can’t receive my verification code

I already check my mail but nothing I don’t receive it

[storm flume]

Please avoid going off-topic, @half sequoia and @true copper. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @uneven fog. Refer to subpoint 5.4 in #faq for further information.

[runic rock]

I need help my account was hacked

[storm flume]

Please contact the customer service for further assistance, @runic rock. Refer to subpoint 5.4 in #faq for further information.

We currently do not have a specific release date for the upcoming update, @ebon yew. Once we do, we will publish further information in #news.

[runic rock]

can anyone else help me

[static sleet]

Please refer to the #news channel for future game announcements, @ebon yew.

[lyric flint]

AirPods Pro Bluetooth bad work mic in game ? How fix this?

Who know ?!

[lament herald]

please i need help

my account got banned and i did not cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament herald.

[jolly lichen]

How can i get GAC Username or Password?

[runic rock]

I need help my account was hacked

[storm flume]

Please contact the customer service for further assistance, @runic rock. Refer to subpoint 5.4 in #faq for further information.

[runic rock]

that doesn't help me don't come in

I can also prove that this is my account

can anyone help me

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @runic rock. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[winged scaffold]

Hello, I would have to talk to @lime juniper, how can I establish contact. Already sent a private message, hope that's ok.

[feral forge]

What does it regard?

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[winged scaffold]

@feral forge I can only speak to Error about this, sorry. It's a bit more complicated than expected, I was explicitly advised to contact Error. Anyway, thanks for your offered help, I appreciate it.

[frozen carbon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frozen carbon. Remember to read through #faq before asking questions in the support channels.

[frozen carbon]

I can't login

My I'd hacked

[rose spruce]

do you have any Contactmails for that Support for him?

[native anvil]

The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game.

[rose spruce]

@runic rock

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[surreal merlin]

Hello,help me please,me hacked account

[storm flume]

Please contact the customer service for further assistance, @surreal merlin. Refer to subpoint 5.4 in #faq for further information.

[surreal merlin]

@cyan citrus

my account cannot be returned to me for two weeks, I probably suspect that I am the owner, now I do not have access to the account, because the scammer set the login via SMS

[dire cove]

Hey can you put our company tournament banner in #tournaments pleas? 🥲
@static sleet
@native anvil

[lyric flint]

How fix glitch AirPods Pro in PUBG when mic dosent work

[cedar bobcat]

🤡

[cinder leaf]

Hello, my account was hacked. Where can I write?

[static sleet]

I don't think you can.

[cedar bobcat]

here

[cinder leaf]

What do I need to be able to recover my Account?

[cedar bobcat]

your account

or a phone

🙈

[cinder leaf]

PUBG m?

[cedar bobcat]

maybe

[tardy ruin]

Where can I report players accounts with inappropriate profile pictures?

[boreal spoke]

Please contact customer support in-game and customer service of the relevant social media account for further assistance.

[river olive]

hello

support

i use vpn ban 10 💔??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river olive.

[native anvil]

What is the user identification of that player with the inappropriate profile picture?

[wary mesa]

@native anvil

Halllo pro

[native anvil]

Hello! How may we help you?

[wary mesa]

My accoont banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary mesa.

[frail heath]

@native anvil @native anvil

Can you help me?

[storm flume]

Please do not use languages other than English, @frail heath. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[native anvil]

How can we help you?

[frail heath]

Can you get me Arabic kink

Link

Server

@native anvil

[native anvil]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frail heath]

Pro Can you send me in prv @native anvil ?

Prooo @native anvil

[native anvil]

I sent you a private message.

[ivory shard]

Hello, I am already writing to you for the second time, I want to reconsider the reason for the ban of my account, I did not use cheats, I was tricked into using a bug that I did not know about in a team battle to the death.Was banned in 2021 for 10 years.I hope that you will reconsider the reason for blocking. My ID 5749822715 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory shard.

[flat meteor]

When is the new update coming out?

[storm flume]

We currently do not have a specific release date for the upcoming update, @flat meteor. Once we do, we will publish further information in #news.

[night cloak]

Can you tell me when the new update will come? Update 2.3

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

Section #news Nothing has been written about the new update, please tell me the date

[zenith tree]

I want to report a hacker via video

Please stop this hacker

This is a hack that makes its user look behind the smoke

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @zenith tree. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[faint ridge]

I am banned why ?

[dense prairie]

is there a support email???? cuz what you just said is not working.

[gray summit]

Update?????

[tepid fern]

Hello, I do not receive a code for secondary verification at all,
please tell me what to do?

[lost tartan]

Hi, how can I restore my account?

[cinder leaf]

thx bro

[gusty totem]

How is everyone, I want to talk to support in PUBG Mobile, how?
My account has been banned for ten years and I want to communicate with a real employee, is there anyone to help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty totem.

[cyan citrus]

Accounts with a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @strong vault.

#news message.

[cyan citrus]

The e-mail for the customer service is [e-mail]. Keep in mind that the only recommended way to contact the customer service is through in-game.

[storm flume]

We currently do not have a specific release date for the upcoming update, @gray summit. Once we do, we will publish further information in #news.

[cyan citrus]

Please try again at another time or use the backup verification codes if you have them saved somewhere. If the issue persists, please reach out to the customer service in-game for further assistance.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[tepid fern]

Contacted me can't help

[split wharf]

@celest shadow hey i have recharged 60uc from midasbuy and haven't received extra return exclusively uc upto 1200 uc why?

[split wharf]

Check it out this one..

[celest shadow]

You need to purchase it through the in-game offer, and not through https://pubgmobile.com/pay.

[storm flume]

Please do not use languages other than English, @brazen tendon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brazen tendon]

Pubg mobile update which date release?

[storm flume]

We currently do not have a specific release date for the upcoming update, @brazen tendon. Once we do, we will publish further information in #news.

[split wharf]

But 25 days ago i had recharged it from midasbuy and i had received that extra return uc and now today I did same things but i didn't received extra return uc ( btw the return exclusive uc offers also refreshed after 25 days)

[night cloak]

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[split wharf]

U can see also here, it's from midasbuy also..

[shell nexus]

yes

[echo bay]

Lol you gonna get banned

[echo bay]

Emulators are bannable for at least 2 months

Merit is gonna go down to 50

[tranquil oak]

Hi!
I'm having a problem...
I linked my account to Facebook, Email, and phone, but it still gives me an error that I can't buy things in the clan store. How do I fix this?

[feral forge]

Please try to log out from your game account then login your account via the linked Facebook as your login method.

[tranquil oak]

Okay, second

[fading oracle]

Please help me 😭😭😭

My account has got hijacked scammer has hacked my social media vk 🥺

When I try to recover it he has banned my account for 10years how come he ban me 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading oracle.

[late vector]

Hello, my account has been banned without violating any of the rules, and I contacted support before and they said that they are investigating.Please help me to get it back. Please reconsider the reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late vector.

[severe root]

Donat does not work, writes that I would change the region, the Region of Ukraine, everything worked before, help me fix it

[proven magnet]

my pubg account was hacked and all accounts except facebook were unlinked, but i can't log in due to two-step authentication 😫😫😫😫😫

[split wharf]

@celest shadow do reply, why u r not replying?

[storm flume]

Please contact the customer service for further assistance, @proven magnet @severe root. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

As mentioned previously, you should try to purchase the offer in-game instead. Please also note that it is up to 1 200 UC, meaning you can get between 0 to 1 200 UC.

[tranquil oak]

In general, there are a lot of problems here. Logging into facebook account is blocked for some reason, I do not know how to unlink and tie a new one. Login by phone number gives an error "Error, try again later". I can only log in via email.

Tell me how can I unlink facebook and re-link to another account?

[lime juniper]

2.3.0 Update Schedule

Patch notes are scheduled to be published on <t:1668441600> (<t:1668441600:R>).

Google Play

Vietnam

▫️ 30%: <t:1668495600> (<t:1668495600:R>)
▫️ 70%: <t:1668502800> (<t:1668502800:R>)
▫️ 100%: <t:1668510000> (<t:1668510000:R>)

Korea, Japan

▫️ 100%: <t:1668564000> (<t:1668564000:R>)

Taiwan

▫️ 100%: <t:1668589200> (<t:1668589200:R>)

Globally

▫️ 30%: <t:1668578400> (<t:1668578400:R>)
▫️ 50%: <t:1668592800> (<t:1668592800:R>)
▫️ 70%: <t:1668654000> (<t:1668654000:R>)
▫️ 100%: <t:1668657600> (<t:1668657600:R>)

App Store

Vietnam

▫️ 100%: <t:1668510000> (<t:1668510000:R>)

Korea, Japan

▫️ 100%: <t:1668564000> (<t:1668564000:R>)

Taiwan

▫️ 100%: <t:1668567600> (<t:1668567600:R>)

Globally

▫️ 100%: <t:1668648600> (<t:1668648600:R>)

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1668565800> (<t:1668565800:R>)

Globally

▫️ 100%: <t:1668578400> (<t:1668578400:R>)

Amazon Appstore

▫️ 100%: <t:1668649500> (<t:1668649500:R>)

Huawei AppGallery

▫️ 100%: <t:1668649500> (<t:1668649500:R>)

Official Website & Third-Party Stores

▫️ 100%: <t:1668649500> (<t:1668649500:R>)

[faint ridge]

O

Nice

[feral forge]

From the screenshot that you have provided, it told you to change your login method.

Since you still have an empty slot to link another login method, please make sure to link a login method to your game account that is available for your region, so you can access to your game account via this login method.

[faint ridge]

Hello i see 2 people they team up in solo and they kill me and I have record also

[feral forge]

Please report teamers through the in-game report system.

[faint ridge]

I report them

They should be .....

[tranquil oak]

Indeed, Facebook is blocked in my country, but I use VPN. Now I found out new information: through the Facebook mobile app I can log in to my account (which is tied to my PUBGM account), but I can't log in through PUBGM. It says "Multiple login attempts, try again later". I tried to log in 3 times and all 3 times there was this error. Up until this point, hadn't tried to log in for about a year. My point is that there haven't been many attempts, even though it says there have been. I'm not sure if this is a problem that I should address to you, but still, what if

[woeful star]

Hello Support ..

Band 10 years why ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woeful star.

[storm flume]

Please do not use languages other than English, @severe root. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[severe root]

Game ID: 5542904437
Donat does not work, I’m waiting for the support service does not answer, the third day, I can’t buy either yuts or rp anything at all, I write that I need to change the region, the region of Ukraine, a week ago everyone worked no longer, what should I do?

[feral forge]

We are unfortunately unable to assist you any further regarding this here through the community as we are only volunteers to moderate the Discord server.

Regarding the phone number login error, you may try contacting the in-game customer service for further assistance in this regard. And you may also try to join your regional communities and see if any other players are facing the same issue, you may refer to subpoint 3.1 in #735483472432594994 for regional communities links.

[severe root]

@feral forge help me please

[tranquil oak]

The problem is partially solved. Just created and linked the social network of his region, a lot of time to solve problems with facebook.

[tranquil oak]

Thank you for your help 🫂

[feral forge]

Do you mean you want to change your in-game region?

[severe root]

I now have the Ukraine region, I made purchases and everything worked, now it stopped working, it says that I need to change the region, but I'm in Ukraine, I can't buy anything, how to fix purchases?

[feral forge]

Please be advised that only the in-game customer service can assist players with account and purchase related issues. We are unfortunately unable to assist you in this regard. You should try contacting them again.

[proven magnet]

my pubg account was hacked and all accounts except facebook were unlinked, but i can't log in due to two-step authentication

[storm flume]

Please contact the customer service for further assistance, @proven magnet. Refer to subpoint 5.4 in #faq for further information.

[versed egret]

I charging 116$ can I refund my money?

I don’t spend UC

[cyan citrus]

A refund is not possible, @versed egret. For further assistance with this, you may try to contact the customer service in-game.

[versed egret]

Ok thank you

[cyan citrus]

You are welcome!

[strange hemlock]

<@&481161015728406538> i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strange hemlock. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My pubg mobile account has been disabled by itself I need your help support team

<@&481161015728406538>

[near depot]

<@&481161015728406538>

[cyan citrus]

What do you mean by disabled? Please elaborate.

[storm flume]

Please do not use languages other than English, @near depot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spark orchid]

I accidentally changed my country to Germany now I can't change it back to Pakistan. Please help
<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @spark orchid. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My account's email has been disabled by itself, I opened a support request to request its removal. It's been 5 days in the game and today the link that I had access to has been removed I don't know why I'm about to cry please help

[spark orchid]

I doesn't work

[wet mountain]

Gac login?

[cyan citrus]

Did you contact the customer service or did you use the ''help and support'' option?

[feral forge]

Germany is part of the European Economic Area (EEA), once you have switched your region to the countries in the EEA, you will not be able to change your country or region due to the General Data Protection Regulation (GDPR), your account region will remain in the EEA. This is not something that we or the in-game customer service can assist you.

[cyan citrus]

Please elaborate.

[spark orchid]

Really sad, I think I will delete the game😔

[night cloak]

I did both of them many times 2 days ago I sent help and support 5 days ago I reached support I filled out the form 45 minutes ago it gave an error called authentication when I clicked on the link I logged in the guest He posted it on his account please help me I ask you I don't want to leave the game

Please help me, I'm ready to do whatever it takes, I put a lot of effort into my account, I even left my education life for my account.

[cyan citrus]

Do you have access to any of the login methods connected to your PUBG MOBILE account, @night cloak?

[night cloak]

The Bag I accessed was deleted by pubg by itself It was a Google Play link

[night cloak]

please help me my efforts are not rubbish

[cyan citrus]

I understand, @night cloak. If you believe that customer service had mistakenly removed a different social media account, you can try to contact them again. Make sure that you provide them with all the details about your issue, including the details about your previous case. Please keep in mind that moderators of this Discord server are not affiliated with the customer service and we unfortunately cannot help you with such account related issues.

[night cloak]

I'm trying to pass the support message, an official named Yasin is constantly closing, please help me please

[cyan citrus]

I understand your frustration, @night cloak. Unfortunately, there is nothing we can do in this regard as we are not affiliated with the customer service. Hope you understand.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How can I reach them via GSM number or e-mail?

[cyan citrus]

The e-mail for the customer service is [e-mail], @night cloak. Please keep in mind that e-mail is only meant for general queries and the only recommended way to contact the customer service is through in-game.

[night cloak]

they close the support request as i open it

[cyan citrus]

Try to not skip all the available options and do not select the option that you don't have access to your account, @night cloak. Otherwise, the conversation may end up being closed.

[dense wasp]

Hello, my friend’s account has been banned for 10 years for something a lot of users do without getting banned how is that fair and how can i fix it as he lost on his account around 200K riyals

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense wasp.

[night cloak]

I opened support many times, a Turkish official named Baran Bey closed it all the time, I can't do anything, I had a lot of red items in my account, I'm crying

[night cloak]

Anybody know how to fix this issue

i got this issue yesterday without any reason pubg got me device ban why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

<@&481161015728406538> I got my account back thank you very much I am very happy with you

Thank you all

[cyan citrus]

Glad to hear that and you are welcome, @night cloak!

[proven magnet]

hacked account and untied social networks, support is not responding. What to do ?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @proven magnet. Kindly wait until they get back to you. We unfortunately cannot help you with this through the community.

[proven magnet]

OK, thank you

[cyan citrus]

You are welcome, @proven magnet!

[lyric flint]

You help me ?

[cyan citrus]

How may we help you, @lyric flint?

[lyric flint]

on my iPhone, when connecting the airpods, the microphone on the headphones does not work, but the microphone from the phone is used, how can I fix it?

[cyan citrus]

Already answered here, @lyric flint.

[sour swift]

Hey can someone please help me. My account has been hacked

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @sour swift.

[sour swift]

I cant login to my account anymorw

It asks for a mobile number verification but the mobile number linked to my account was not mine

[storm flume]

Please contact the customer service for further assistance, @sour swift. Refer to subpoint 5.4 in #faq for further information.

[lyric flint]

I looked, people have the same problems, but no one is going to solve it

[sour swift]

This sucks i been playong for a long time. And spend alot of money and time on this account

[night cloak]

Hi, I filled a form concerning my hacked account; where they are asking me the time of my last purchase. As I live in France, should I fill it with the time of Paris? Because the form is in english, maybe should I fill it with the time of China or idk?

[cyan citrus]

It is highly likely that it is intentional. I will respond to you in the post you have created.

[cyan citrus]

For any questions meant for the customer service, please ask them directly. We are not affiliated with the customer service.

[lyric flint]

I create post just waiting your reply

[night cloak]

I can’t ask them because they closed the conversation. It’s an easy question maybe someone in here can know the answer???

[cyan citrus]

Can you share a screenshot of the form you are referring to, @night cloak?

[night cloak]

In private yes

[cyan citrus]

Sure.

[night cloak]

I sent you

[sour swift]

Quendì what should i do?

I was also asked for lat payment methode

I provided everything for them to remove the mobile number. But they removed my email. And the person whos mobile number was linked to my account also linked his email. Now i can not enter my account

[cyan citrus]

Keep in mind that moderators of this Discord server are not affiliated with the customer service and there is nothing we can do to help you with compromised accounts through the community, @sour swift. Please continue with the customer service.

[sour swift]

Ok

[lyric flint]

U can see issues

[narrow hull]

Hello, I'm Danil, a PUBG MOBILE player. The fact is that I have already been blocked 7 TIMES! They put me on the register*, and I can't raise the rating for the whole 24 hours, and the end of the season is coming soon, can you unblock me?! I play without cheats, review all the demos and all the recordings of the game! I want to raise the rating!

My id: 51485088673

[static lotus]

There is problem in login of Lac app

[native anvil]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[narrow hull]

It doesn't help, the mail is full. Tell me where you can write to support other than mail?

[native anvil]

Could you please elaborate your issue?

[proud sparrow]

Can people get banned for swearing in chat in the match?

[native anvil]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[narrow hull]

Thanks👍

[native anvil]

You are welcome!

[lyric flint]

When start PUBG update ?

[storm flume]

Please refer to this channel's pinned messages for further information, @lyric flint:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lyric flint]

I crate video for u

[wise basin]

I need help with my account unfortunately I don’t have secondary verification code

[storm flume]

Please contact the customer service for further assistance, @wise basin. Refer to subpoint 5.4 in #faq for further information.

[wise basin]

I did

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wise basin. Remember to read through #faq before asking questions in the support channels.

[wise basin]

What should I do

[wise basin]

What should I do

My game account has been maliciously liked to someone else’s social media platform 😭😭

I don’t have secondary verification code

Hello someone please help me

[feral forge]

You have already been responded to, @wise basin.

[wise basin]

I did

[feral forge]

Then wait patiently for a response from them. Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist players with such issues here through the community in any way.

[wise basin]

I need support from someone who knows about this

[lyric flint]

Guys hello who have AirPods ?

[foggy berry]

Who should I contact for PMNC NA and what does tourney ticket does someone please explain

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[feral forge]

How can we assist you?

[feral forge]

As mentioned, only the in-game customer service can assist you with such issues.

[lyric flint]

I faced this problem a couple of days ago, before that everything was working fine .

[lyric flint]

Unable to use the AirPods microphone. When using the Bluetooth AirPods, the game is prioritizing the device microphone and making it impossible to use the microphone of the AirPods.

Player details: 5191184586 | Europe | Apple iPhone XR | Wi-Fi | Russia.

[lyric flint]

Have any ideas?

[lyric flint]

Nadia????

[jagged scroll]

Hi! Is there any problem with using facebook to login? Been stuck here for 2 hours now.

[storm flume]

Please avoid going off-topic, @broken surge. You may have unrelated conversations in #chat.

[feral forge]

Since you have already created a post in #996546243859853424, it will be reviewed by the community manager soon. If there is any update regarding your case, it will be sent in the post.

[feral forge]

Can you please elaborate your issue by providing a screenshot or video recording?

[mystic tundra]

Hey how i gonna get the gac tool. App password @feral forge

??

[cyan citrus]

You may seek assistance related to Esports in the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @mystic tundra.

[wise basin]

Please 🙏

However I need my account back 🥺 I spend lots of pounds for this account 🥹

[wise basin]

I’d 51539356842. Name . Notyジgaming. Player level 64 Evo level 28 😩 please 🙏 help me Nadia🥹

[lime juniper]

Regarding?

[night cloak]

Hallo what is problem

[storm coral]

SAME

[winged scaffold]

@lime juniper I already wrote you a message. Hope that's ok.

[fallen siren]

I lost the email of account and don’t receive login from gac, have another form to login? 🫠🫠

[wise basin]

Please help with this problem Nadia..?😩

[lyric flint]

Qq, who answer me ? In issues

[young crest]

Do we lose all our stuff after metro royale finishes updating? When does it come back

[lyric flint]

Yes

[young crest]

Is it coming back

[lyric flint]

Yes

[lyric flint]

everything will start from the beginning

[wise basin]

Thank you 🙏

[feral forge]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[feral forge]

You have already been answered multiple times, please refrain from repeating the same question here.

[charred marsh]

Hi

My account had been banned for 30 days but I don”t do any thing rowing