questions

[fossil pendant]

Thanx i will try

[meager pumice]

@cyan citrus how this works?

If i buy all 3 of them do i get 750 per day 1st 7 days

[olive loom]

What the hell is this blackmarket thing in Gear Front mode??? I was landing at Stalber Stranger Town and I just dropped on the edge of the hill which is not even closer to the Stranger Town and I was running which is a very open Ground. A guy came to me rushing with an AKM and just killed me in a second. I don’t get it why should they have 15 tokens to buy a weapon immediately? I am supposed to get into the stranger town and find a gun and then take fight but this BlackMarket thing is totally unfair thing. Ban the 15 spawn tokens. It will be fair.

[velvet swallow]

Where can I report people and their accounts for fraud/pubg account stealing and selling

[cyan citrus]

Where did the violation happened, @velvet swallow?

[velvet swallow]

I have their Instagram accounts, dm messages, and their pubg accounts and clan

[karmic carbon]

@cyan citrus mod can u dm me

i want to ask u something sensitive regarding the game

[cyan citrus]

This is part of the game and there are different skills that you can choose from in the Gear Front game mode and use them as your advantage.

[karmic carbon]

hi mod sorry i dmed u

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @velvet swallow.

[cyan citrus]

Please add more details about your concern.

[karmic carbon]

asked u in dm

[velvet swallow]

@cyan citrus I’m afraid there’s more I want including that report button

I want to message you privately however since it’s a sensitive issue

[cyan citrus]

If you want to report players in the game, you should do it through built-in report feature or the customer service. If you want to report online PUBG MOBILE cheating content, please use the link provided above, @velvet swallow.

[velvet swallow]

I have reported what I needed to report everyday

But it’s pointless so if i can at least talk to you about it maybe something can be done

[quiet dove]

help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quiet dove. Remember to read through #faq before asking questions in the support channels.

[quiet dove]

I want to check my id 6950990638 why can't I find it and it's locked

[cyan citrus]

What do you mean by locked, @quiet dove? Please add more precise details about the issue you are facing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet dove.

[pseudo merlin]

Hello there is moderator here i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pseudo merlin. Remember to read through #faq before asking questions in the support channels.

[pseudo merlin]

My account got hacking and the hacker unbind my facebook then bind him facebook and phone number can i get solutions for that?

[storm flume]

Please contact the customer service for further assistance, @pseudo merlin. Refer to subpoint 5.4 in #faq for further information.

[hallow iron]

Sir my account freeze but am not use any thing this is my cractor I'd 5805462131 and this is my cractor name 'JHONNYツSINS please unban my account 🤣🤣🤣🤣

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow iron.

[sharp horizon]

I mistakenly changed this setting to no , now i have to wail 15 mintue every two hours> please i cant wait 30 days to able to change it. my acount numper is 5246610786

[cyan citrus]

You will unfortunately have to wait to change the gameplay management settings again, @sharp horizon. There is no other way.

[sharp horizon]

😫 😫

[night cloak]

Guys when the room starts I get auto kick how to fix

This happens

[cyan citrus]

For how long have you been facing this issue, @night cloak? Does it only happen when you join the room or is it same in other game modes?

[night sphinx]

I got banned for this reason “knowingly teaming with known cheaters” but I play with random people who I don’t know or talk to so how am I supposed to know they cheat???? How can I get my account back this is unfair?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night sphinx.

[night cloak]

Just room

[cyan citrus]

Can you please share a video recording of the issue, @night cloak? Also, please mention the device you're using.

[fast root]

This is a problem that a lot of people are facing right now. Hackers are stealing Pubg accounts through Facebook. This has been happening for a few months now. You probably won't see your account ever again.

[storm flume]

Please do not use languages other than English, @copper sandal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fast root.

[fast root]

I have reported the profiles that have been hacked and so have my friends. We were told that there is nothing that y'all can do to fix this. My friends that had their accounts stolen have received an email from pubg saying to stop reporting it because they can not fix the issue. Y'all need to talk with Facebook about this issue. Hackers are constantly stealing accounts. Soon there won't be any real players left if this keeps up.

[plucky stratus]

My account is stolen now I need any help please, and I have twiter , facebook but I can't open my account

[storm flume]

Please contact the customer service for further assistance, @plucky stratus. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Your account security is your own responsibility in the first place. You should never share your login information with anyone and use two-factor authentication. For compromised or stolen accounts, please feel free to contact the customer service for further assistance. We cannot help you with this through the community.

[fast root]

Dude I already know this, and as far as further assistance goes it doesn't work. I'm just warning others that are having the same issues. I was lucky to have better security for my game account. My friends were not.

[floral belfry]

i need suport

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @floral belfry. Remember to read through #faq before asking questions in the support channels.

[plush plaza]

Tell

[floral belfry]

I have a problem every day I get a 24 hour ban without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral belfry.

[storm flume]

Please do not use languages other than English, @lusty tendon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[agile crypt]

Hello

I have question about (top reporter role ) how can i get it

!!!

Don't spam please

[storm flume]

Please avoid going off-topic, @lusty tendon. You may have unrelated conversations in #chat.

[agile crypt]

@static sleet

[lusty tendon]

what is this the massage

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lusty tendon. Remember to read through #faq before asking questions in the support channels.

[agile crypt]

@static sleet

What i should to do

[lusty tendon]

i need to help

[static sleet]

Wait patiently for a response.

[agile crypt]

Okay

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lusty tendon. Remember to read through #faq before asking questions in the support channels.

[gilded river]

hello why 4 x scope ( i buy it) in new groza look like this? please fix that

[lusty tendon]

This message was sent to me privately and I don't understand what it means

GG on leveling up! You can type </rank:927884922792845345> to see your rank card in PUBG MOBILE MENA. 😉

This message was sent to me privately and I don't understand what it means

[static sleet]

What is wrong with the scope?

[agile crypt]

No one can answer me here !!!!?

[static sleet]

Please inquire in the regional community instead. They should be able to provide you with an answer.

[frozen monolith]

what is this bug i got stuck in lobby at 10sec and after i restarted this happen

@static sleet

[lusty tendon]

Where is the regional community?

[static sleet]

Please refrain from making unrelated comments, @agile crypt.

[agile crypt]

!?

[autumn cove]

How can i remove the email linked i forget

[agile crypt]

I just want someone to answer on my question !!!!

[static sleet]

Refer to this notice one more time, @agile crypt.

[static sleet]

From the Settings page in-game.

[autumn cove]

I have midasbuy order numbera

Numbers

[frozen monolith]

@static sleet answer my problem

[static sleet]

For account-related issues you should contact the in-game customer service, @autumn cove.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @frozen monolith. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[autumn cove]

How to contact with them and send the bills

[static sleet]

Please refer to subpoint 5.4 in #faq for instructions on how to contact the customer service, @autumn cove.

[clever kite]

The emulator stays in that tab and does not give more. Aid

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @clever kite.

https://www.gameloop.com/.

[night cloak]

Hi

I traded with a guy, he got an email link from the email link method in my account and added a phone number and I need to change the address in the email link from his account which is at me, otherwise he always logs in with iCloud, who can I talk to about this? I provide any proof that is asked of me!!

[green agate]

Are you saying that you traded for an account or allowed access?

[rain cape]

Hello, with whom. Can I talk about one team playing PMCO with forged documents and a foreign object!? All proofs can be provided

[night cloak]

EXCHANGE.

[night cloak]

that guy had icloud+link email and a free login

I created a Twitter that I added to his account, he had to give me an email link so that I could then add my number!!

after I connected with twitter to the account, I had twitter and google+link email without a number, he didn't have a number added either

I sent an email link and he had to log in to the account 15/15 days in order to be able to add the number, but after receiving the email link from my account, he immediately added the number in 10 minutes and I no longer have access to my account via google and twitter tells me the code that reaches the number in the message

I told him to give me the email link from his account and I didn't get anything, he just laughs... the email link from his account is lost otherwise he added the number and he took his account back and mine, neither at least the iCloud account doesn't send it to me... I have to change the email address from the email link to be able to add the phone number... I have already put money into the account received for the rename card and RP + ANOTHER €130 FOR THE BOXES WITH GLACIAR , I HAVE EVIDENCE

How many points is conqueror

[agile crypt]

@green agate can u answer on my question ?

[storm flume]

Please do not use languages other than English, @worldly ember. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

How may we help you?

[agile crypt]

@cyan citrus

[worldly ember]

Hello My name is (FNxDRAGON) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID:5251522025

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly ember.

[cyan citrus]

You may check the minimum rank points required to get Conqueror in the Season menu of the game and tap on your current tier.

[agile crypt]

Help me

[cyan citrus]

Please refer to the pinned message in the #cheating-news channel, @agile crypt.

[meager pumice]

@cyan citrus

How this works?

[agile crypt]

I don't understand this move

[cyan citrus]

Please refer to this information:

[cyan citrus]

What do you mean?

[agile crypt]

What should i do ?

In this step

[cyan citrus]

This form is where you report cheating content for PUBG MOBILE, @agile crypt.

[meager pumice]

So if i buy all 3 types of guardian in same day it will give me 750 pop per day

[agile crypt]

Yeah i know but in this step i don't understand what i should to do

[cyan citrus]

Sadly, I don't have information regarding this. It should work like that.

[meager pumice]

Thanks my man

[cyan citrus]

What is exactly that you don't understand? Which step?

[cyan citrus]

You are welcome!

[meager pumice]

Have great night

[agile crypt]

Which channel id should i put here

[cyan citrus]

For any YouTube channel that you can find online containing cheating content for PUBG MOBILE, @agile crypt.

[agile crypt]

Why it's closed

[cyan citrus]

By the way, please carefully read these rules first, @meager pumice. When a guardian relationship exists, the recipient gains popularity and synergy at 00:00 UTC every day.

[cyan citrus]

Please refer to the last message by the community manager.

[agile crypt]

I don't understand

Sorry for my questions

[meager pumice]

So my friend buy that 3 options of guardian to me and i get 750 per day popularity?

[meager pumice]

So its like i said thanks

[cyan citrus]

You are welcome, @meager pumice!

[night cloak]

Hellp my, pay 100% ..🥴🥴🥴

[summer orchid]

Hi
How can unlink phone number if hacker are linked his number and enabled two step verification?

[storm flume]

Please contact the customer service for further assistance, @summer orchid. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Don't know when the Guardian game security method is added?

[night cloak]

I have the same problem, I can't activate the number because a scammer had the email and it's lost

[cyan citrus]

Every account is personal to the respective account holder and is prohibited from gifting, lending, transferring, or otherwise permitting any other person to access or use another's account. This is against the terms of service of the game: https://www.pubgmobile.com/terms.html As you have violated the terms of service of the game, we cannot help you with this, and you are responsible for your loss. Mentioning about such activities again may lead to a permanent suspension from the server.

[night cloak]

i just made a trade...

🤦🏻

[cyan citrus]

It is not allowed, @night cloak.

[night cloak]

where does it say?

there are even legal sites

[cyan citrus]

It is stated in the terms of service of PUBG MOBILE: https://www.pubgmobile.com/terms.html, @night cloak. As you have already been answered, please do not repeatedly ask about the same matter.

[night cloak]

I exchanged, I didn't give the account willingly

[cyan citrus]

It is still a violation, @night cloak. Please refer to my this response again.

[night cloak]

🥴🥴

[summer orchid]

Every second, an account is hacked

But pubg Mobile doesn't care

Even if hacking is not related to the cases mentioned in the rules

[storm flume]

Please do not use languages other than English, @urban quarry. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @summer orchid. Refer to subpoint 5.4 in #faq for further information.

[coral raft]

@lime juniper hi bro I have problem you can help me please

@static sleet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral raft. Remember to read through #faq before asking questions in the support channels.

[coral raft]

@storm flume My account was on mobile and Twitter numbers. I asked to delete the phone number after a day of my request i turned off my program after i wanted to sign in via Twitter i was asked to enter the mobile number but my number is no longer on it i will put them in the picture below

<@&639889499718942720>

@cyan citrus

@static sleet

[storm flume]

Please contact the customer service for further assistance, @coral raft. Refer to subpoint 5.4 in #faq for further information.

[weak locust]

How long does it to get a match VS AI in pubm? I see 4/4 but still shows matching 😕

[jade nest]

Disable auto matching for faster matchmaking. Very few amount of people play vs AI mode hence more waiting time

[weak locust]

Okay let me try

But it says 4/4 that means my team already matched right?

[jade nest]

Probably yes

[weak locust]

Wow thanks for the tip got match in a second after disabling lol

[pure star]

if we killed Streamer, then he said that we are a hackers and we are not a hackers, and he put our IDs in his stream and ask his followers to do reports on our accounts, is this legal? and will we get ban cuz of the ride of reports? from his followers

[modest grotto]

Theres an issue it wont let me change my password to log in, it keeps saying password incorrect when i put the verification code and new password in, also it rejects my Facebook log in which is an issue with ios i believe?

It says authorization revoked after Facebook tells me “It looks like you were misusing this feature by going too fast. You’ve been temporarily blocked from using it.

If you think this doesn't go against our Community Standards let us know.”

Ive had this issue for around a year and no help

[cyan citrus]

No, you will not be suspended if you are not cheating no matter how many reports you receive against your account.

[cyan citrus]

Try to put a password without any spaces and special characters and put password that contain both upper and lower case letters with or without a combination of numbers. If the issue persists, please reach out to the customer service in-game for further assistance.

[cyan citrus]

Could you please share a screenshot of it?

[modest grotto]

Customer service in game hasn’t been helpful

U want a Facebook error screenshot?

[cyan citrus]

Yes, @modest grotto.

[pure star]

THANK YOU

[cyan citrus]

Do you have Facebook application installed, @modest grotto?

[cyan citrus]

You are welcome!

[modest grotto]

Even if i put my correct log in info it revolkes it

Yes i do

[cyan citrus]

Do you have your account logged in in your Facebook application, @modest grotto?

[modest grotto]

Used to be that it automatically signs in with Facebook but it showed manual log in like an older software or something

Yeah

Facebook number ect

[cyan citrus]

What is the device you are using, @modest grotto?

[modest grotto]

Ios

[cyan citrus]

Mention the complete device model, @modest grotto.

[modest grotto]

12 pro max

[cyan citrus]

Did this happened after you successfully logged into your account?

[modest grotto]

No

I am not currently logged in

[cyan citrus]

Can you try to open your Facebook application and check if you are able to use your account normally, @modest grotto? Try to like a few posts or try other actions.

[modest grotto]

What do you mean?

[cyan citrus]

Open the Facebook application and check if you are able to use your Facebook account normally, @modest grotto.

[modest grotto]

My Facebook works normally

So i can indeed post

I have ideas as to why its not working right

I had this issue in the past and accidentally made an account with my apple id and game center aswell

[cyan citrus]

Got it! To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to log into the account again, @modest grotto. If the issue still persists, please try to reinstall thee Facebook application.

[modest grotto]

I cant do that that would erase my phones information

When i tap network settings it brings me to the settings to whipe my phone

[cyan citrus]

Do you mean the option of Reset Network Settings, @modest grotto?

[modest grotto]

Ive turned my phone off and back on recently

Yes

That option takes me to the transfer or reset option

[cyan citrus]

You should tap on Reset on that menu and then select Reset Network Settings.

[modest grotto]

That would delete my information correct?

Do you mean slide to power off?

By holding power button and top volume

[cyan citrus]

If you select Reset Network Settings, it will reset all your network settings. In addition, the device name assigned in the phone settings is reset, @modest grotto.

[modest grotto]

Then that would be a negative thing?

[cyan citrus]

What information?

[modest grotto]

All my device information

Pictures contacts ect

[cyan citrus]

No, it won't, @modest grotto. If you are not willing to reset your network settings, you can try to repair the game and reinstall the Facebook application.

[modest grotto]

Okay

I’ll check

[solemn seal]

Hello,
I lose access to my account
My account got hacked by someone

[modest grotto]

I reset network

Yes it worked thank you

It gave me access to log manually into Facebook in game again

[cyan citrus]

Glad to hear that and you are welcome, @modest grotto!

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.

[solemn seal]

I have access to all my social media accounts
But my in game Number was changed by someone I don't know how

[cyan citrus]

Please refer to my previous response again, @solemn seal.

[solemn seal]

Okay Sir, Thanks 👍

[cyan citrus]

You're welcome!

[night cloak]

Hi

[night cloak]

do you know how many followers you can go live with games by phone? I have 2k followers and I have access to live and streaming by computer with tik tok studio but on my phone I can't stream...

[cyan citrus]

Sadly, I don't have information in this regard, @night cloak. You may try to ask other users who have more experience with this in the #chat channel.

[sinful grove]

Hi I changed my server from EU to NA not knowing it would reset my ranks, is it possible to change it or allow me to change it before 14days I want to continue ranking I'm Ace Master in EU and now Bronze in NA :(

[cyan citrus]

Unfortunately, you will have to wait for the 14 days cool-down to be over before you can change your server again, @sinful grove.

[sinful grove]

Should at least put a rank reset warning when changing to avoid this 😒

So many features like this in pubg that are annoying

Thanks anyways

[hallow pier]

My account was hacked can help me to back it. Please 😭🙏

Please help me 🙏🙏

[nova saffron]

hello, I have problems with logging in, I don’t receive an auth code, my account can prove here is the number by which I try to log in, but SMS does not come [phone]

[native anvil]

Feel free to use #996458713126797405 to share your suggestions and feedback regarding the game, @sinful grove.

[storm flume]

Please contact the customer service for further assistance, @hallow pier. Refer to subpoint 5.4 in #faq for further information.

[native anvil]

Please ensure that you have a good signal in your area to receive the SMS. You may try again after 24 hours. If you still encounter issues, please contact the customer service.

[nova saffron]

I’ve been suffering for 3 days already, I’m afraid that I won’t go into the account anymore, a lot of attempts made, I applied, they don’t help, the signal is good

[urban quarry]

good afternoon, my account was hacked, I can't get help through the support service, because there is a stupid autoresponder. can they help me here?

@native anvil

@cyan citrus

[copper plank]

The fueling button isn't showing while in Gas Station, only to me while teammates can refill the gas. Any workaround for this?

[tired saddle]

Hi in the recent Pubgm 13 days of Halloween event I won the iPhone 14 pro max. Does anyone know how long it will take until I receive it in the mail? Or where I can’t get more info about this. Thx

[quartz scaffold]

How No players to Report ?

[west venture]

12T pro dont support 90 fps can pubg fix it please

[native anvil]

For account-related issues you should contact the in-game customer service, @nova saffron.

[native anvil]

Please be advised that only the in-game customer service can assist players with account related issues. We are unable to assist you with such matters through the community here on Discord in any way.

[nova saffron]

I applied there, they didn't help me in any way and your team wrote to me on Whatsapp, but they threw me into the ignore after they found out that I was Russian

[urban quarry]

@native anvil the problem is that they can’t help me there, because I can’t log in to my account, someone has attached a phone number, and in order to log in I need confirmation from the phone. how can I be in such a situation?

[native anvil]

Have you tried to perform a routine repair of the game?

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @west venture.

[agile crypt]

How can i be top reporter and get uc ?,

[west venture]

Sir mi 12 T pro has snapdragon 8+gen1 qualcom and 120 frame screen I think its so good

[native anvil]

Please refer to the pinned message in #cheating-news.

[agile crypt]

I entered to the link but I don't know what to do

How they will know my discord id without type it

[celest shadow]

Please read the announcement in #cheating-news.

[hidden igloo]

hello today i got a wierd issue is im getting lot of friend req

[celest shadow]

Are they random friend requests?

[hidden igloo]

yes and most of them low level

im getting scared of my account

[celest shadow]

Did you recently sent popularity to anyone?

[hidden igloo]

umm it was yesterday to my friend

nono 2 days ago

and i sent like

[celest shadow]

You may have opted to use the Radio when sending the popularity which means that it is broadcasted to the world chat. This may be the reason why you are receiving random friend requests.

[hidden igloo]

nope and never used radio

[agile crypt]

@celest shadow i'don't understand

[hidden igloo]

but im getting more and more

[celest shadow]

Feel free to decline the friend requests for now.

[hidden igloo]

🚶🚶 im doing it

[celest shadow]

Please let us know which part you do not understand.

[agile crypt]

How they will know my discord id without type it in this forum

I don't understand how it's work help me bro please

[dim sphinx]

how do i unsee recent account security activity

?

[celest shadow]

You can put your PUBG MOBILE user identification in the form.

Select “Ops”.

[dim sphinx]

@celest shadow

[agile crypt]

Where

[celest shadow]

You cannot remove it.

[dim sphinx]

oh

okay

[celest shadow]

Click “Next”.

[native anvil]

If this is an in-game event, please contact customer service regarding this.

[dim sphinx]

wait if i log out today and log in by tomorrow will it say "2022/11/4 Device Login apple"

@celest shadow

?

[celest shadow]

Unless it is a new device, then no.

[dim sphinx]

neither twitter

?

[celest shadow]

No, and you should not worry about it too much since only you can view the recent activity.

[dim sphinx]

alr i get it

tysm for the answers

[celest shadow]

In order to become a Top Reporter, you need to report online PUBG MOBILE cheating content through the form.

[native anvil]

please submit a report of the issue through #996546243859853424. A video recording is required.

[native anvil]

You can type your PUBG MOBILE ID here.

[agile crypt]

In status link?

[ornate thistle]

You have to find a YouTube channel that violates the rules first, like promotion of hacks etc. and then you have to put the channel ID here. Click next again, and you will see the part Yasser shared above, you can add a note to your report and if you want to be eligible for UC prizes for your reports at the end of the month, you have to put your PUBGM User ID under the "Identifier" section.

[agile crypt]

Okay like that

?

[solemn seal]

I didn't find anything useful at customer service

I lost access to my secondary verification number

Someone just put the number on my account

Help me to recover my account

If you don't help me to recover my account kindly provide the secondary verification number to me

To find that person and report it to near Police Station

ID: 5990355236

This account is still connected to my Midasbuy account

But i don't have access to my account because of secondary verification number

Plz help me

I have alot of proofs that this account belongs to me

[modest grotto]

He’s breaking the rules here

In #pubg-mobile

[native anvil]

Please reach out to the customer service so they will be able to help you with this, @solemn seal. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.

[night cloak]

"or is it not allowed"

learn to read

[modest grotto]

Its still a rule

This person is in the server are they real staff?

[solemn seal]

Kindly help me how i can reach customer service or help me identify the steps to follow

[native anvil]

No. They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[modest grotto]

Yeah i figured as much

In didn’t engage

I recomend you remove them from the server then?

[storm flume]

Please contact the customer service for further assistance, @solemn seal. Refer to subpoint 5.4 in #faq for further information.

[modest grotto]

I assume the in app report option works good too right?

[static sleet]

Can you please provide us with their Numerical Discord Identification?

[modest grotto]

𝘛𝘦𝘯𝘤𝘦𝘯𝘵 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘶𝘱𝘱𝘰𝘳𝘵#0466

Does that suffice?

[static sleet]

Thank you for the report. The user has been permanently suspended from the server.

[modest grotto]

No problem

Your staff helped me so i helped you

[tired saddle]

Ya I just now got my account hack by them

[tired saddle]

I thought I was talking to customer service because I won iphone 14 pro max in the recent pubgm event and want more info about when it’s going to be sent and now I’m blocked out of my account

What a nightmare all my time and money invested plz someone help me

[nova saffron]

so what do sms not come 🆔 ID:
51562131773

don't be fooled, this is a scam . during the conversation it was written that help on pubg

[native carbon]

Please tell me with whom and where to talk about razban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @native carbon.

[bold shell]

@polar marsh adopted injustice and please review the games I played

5293070177

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold shell.

[storm flume]

Please contact the customer service for further assistance, @nova saffron. Refer to subpoint 5.4 in #faq for further information.

[blazing night]

Hello. Why is the achievement rankings not working?

#questions

[nova saffron]

they didn’t help me there, I wrote there first of all

[fallow sedge]

Hello, the new ipad pro 2022 11 inch M2 processor, will the problems be corrected for the next update?

[summer orchid]

@solemn seal go to police station

[silver patrol]

i need help
My account has been stolen

[summer orchid]

@nova saffron because hacker linked his number

[nova saffron]

I'm not a hacker, I don't need it, I just want my account back.

[summer orchid]

I think other people on your account added phone number link

[tame anvil]

Someone gets into your account and links their phone number on your account. It's impossible to recover from it. Once they link their phone number to your account, that's it. You no longer have access to your account.

[summer orchid]

Thats is easy way to scam accounts

Pubg mobile updates so good

Still cant unlik this number

[fluid sandal]

Solo match

Report and nothing happened

Seriously pubg!

@polar marsh

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fluid sandal. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sonic wraith]

People are getting banned for glitches

i want to report it

any website

[storm flume]

Please contact the customer service for further assistance, @silver patrol. Refer to subpoint 5.4 in #faq for further information.

[static sleet]

Exploiting glitches is against PUBG MOBILE's terms of service, @sonic wraith.

[sonic wraith]

what if they don't know

and it happens

[tall igloo]

.

@night cloak

[static sleet]

Has your game account been suspended, @sonic wraith?

[sonic wraith]

Yes

[static sleet]

If your friend believes that their account has been wrongfully suspended, they can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, their only option is to wait until the specified date, @sonic wraith.

[sonic wraith]

Ok brother.
Thanks

[sonic wraith]

@night cloak

Try it please

[night cloak]

i did but i dont get contact us

[static sleet]

Sharing of game accounts is against PUBG MOBILE's terms of service, @sonic wraith. Please make sure to read the terms of service before violating them and claiming to not know.

You can find the terms of service here: https://www.pubgmobile.com/terms.html.

[sonic wraith]

Yes brother I never logged into that account

I was just claiming like that

[night cloak]

then?

[sonic wraith]

@night cloak First know the reason

then say i didn't break the rules

[static sleet]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is not something that we can help you with through the community.

[night cloak]

Ik bro that help is a bot i cant understand him, if there are another service i have a video.

[static sleet]

There is no other service, @night cloak. For how long was your account suspended?

[night cloak]

ban date: 25th october
unlocks on: 22th october 2032

thats not full 10 years

[static sleet]

Refer to this notice, @night cloak. This is all that we can do to assist you with suspended account issues.

[night cloak]

ok thanks for your help.

[static sleet]

You're welcome.

[trim reef]

Hii dear, My name is Zahid, I Love to Play games and my Favorite game is Pubg mobile I Really Love this game. I have a gaming youtube Channel, the channel was terminated for Tencent copyright strikes. I only upload pubg lite game play videos and not any other video. But a few days ago Tencent gave me a copyright strike on my channel and my channel was Terminated.

Please Note:- I have not uploaded any Pubg Mobile lite hacking videos or tips and tricks videos or any glitch videos. I have uploaded only pubg mobile Lite gameplay videos, Then why Tencent gave me a copyright strike.

Please I need Help to recover my channel🙏🙏🙏

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @trim reef. We may otherwise have to mute you.

[nova saffron]

so there is my number my numbers

[lyric harness]

My friend's acc got stolen can someone help me get it back

Will try that ty

[pearl scaffold]

hi my friend account is robbed

my friend ı have email login

but robber add two factor login

[noble adder]

#questions

[night cloak]

r.i.p

bro protect your account better

[storm flume]

Please contact the customer service for further assistance, @pearl scaffold. Refer to subpoint 5.4 in #faq for further information.

[swift atlas]

Hello. What should I do if 2 accounts without a password are linked to one mail? when you try to log in to your account, it goes to the very first one that you haven't played on.

[fathom horizon]

my pubg account is getting hacked can someone help

i keep logging back in but that’s all i can do

[junior grove]

hello

can i buy uc from pubgmobile.com? or is it a fake website? <@&481161015728406538>

is this safe

also i heard you could get banned jf you buy from some websites

https://www.pubgmobile.com/pay/

can some mod answer i dont trust this user

[night cloak]

I been trying to. Fix my gyro but it’s not working or fixing its self I tried to repair and reset all settings deleted the game and even restarted my iPad a lot but it’s still not working any tips on what to do to fix this?

[junior grove]

you aren't a mod

ok, so try to understand i cannot just trust whichever random user answers

ok i just want to make sure from a mod

exactly

thx in case you're right

[robust lodge]

I can't link my pubg account to twitter

[heady silo]

i cant play any mode only i can play solo mode nothing i do in my game

please help

[queen urchin]

Why it is like that on beta

[celest shadow]

Please contact the in-game customer service for further assistance.

[celest shadow]

You can purchase UC in-game or via https://pubgmobile.com/pay.

[celest shadow]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[night cloak]

u just got simple banned 1 day

and lost some merits

[celest shadow]

It means that the installation has reached its limit.

[queen urchin]

Then why let it downwind from the game popup🤔

[celest shadow]

Only about 20 000 iOS players can access the beta version. If it has reached the limit, you will not be able to enter the game despite having it downloaded.

[hidden stone]

I

told you that my

account was hacked before the new updates, and I spent a lot of money on my account, and when I retrieved the account from Facebook and opened the game, I found the account locked for ten years and I had never played with hackers before and you know that + maybe the person who hacked my account did that you should Check my private IP, I want to return my account or the money I spent on it. Thank you, please come back and solve this issue

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden stone.

[sharp dirge]

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/175-about-clan/

I was reading this article and at the end it said that if you don't log in for 30 days you practically lose your clan because someone from your clan can become the leader.
Am I wrong here or do you really lose your clan after 30 days just because you don't log in for a long time?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @teal flume. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @teal flume.

[feral forge]

A clan member from your clan will be promoted to an acting leader, when you get back online you will become the leader again.

[sharp dirge]

Does this leader then have all rights, like kicking players, inviting players, changing clan names, ...?
What if a co-leader is not online for 30 days? Is he then replaced by another player until the original player logs back in?
As a clan leader, do you get a message beforehand to agree, or does it just happen?

[harsh sinew]

New 8 digit recovery code option when I login with my email on hacked account. Where can I find this 8 digit code?

Or does the hacker only have access to this code now?

[dreamy spindle]

Hi I have a question I’ve been emailing a lot of emails to pubg. I can’t get a real person to speak to me only bots. I need help how can I contact a real person asap?

[feral forge]

It happens when a clan leader is inactive for 30 days and above. The acting leader will not be able to kick any members, or change the clan name. The co-leader will still remain as the co-leader.

[storm flume]

Please contact the customer service for further assistance, @harsh sinew. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy spindle. Remember to read through #faq before asking questions in the support channels.

[dreamy spindle]

I need to speak to a real life customer service

[storm flume]

Please contact the customer service for further assistance, @dreamy spindle. Refer to subpoint 5.4 in #faq for further information.

[dreamy spindle]

I did. No one answers me

[feral forge]

If you have already contacted the in-game customer service, please be patient for a response from them. Please be advised that only the in-game customer service can assist players with account related issues.

[harsh sinew]

I'm just asking where would I find the 8 digit recovery code? I'm going to message customer service and they won't answer

[dreamy spindle]

I can’t do in game cause they ban me. They said I was playing with a cheater but honestly I didn’t even know that random player was a cheater.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy spindle.

[feral forge]

When you enable the secondary verification, there are backup codes that you can save.

[harsh sinew]

Ok so the hacker has the codes, cool. Thanks for answering my question

They got into my account and added a secondary phone number. 🙂 good thing we have to provide a Google play receipt for 3-6 months ago that doesn't exist.

[old escarp]

My 2FA code won’t deliver to my phone number? I don’t know what to do.

[cyan citrus]

Try to use a backup verification code or try again at another time. If the issue persists, please reach out to the customer service in-game for further assistance, @old escarp.

[old escarp]

A backup code?

[cyan citrus]

When you enable the secondary verification, there are backup codes that you can save and later use them in case you lose access to the verification method or if you encounter any other issue, @old escarp.

[old escarp]

How do I use them?

[cyan citrus]

Where it is asking you to enter the verification code that you will receive on your phone number, you can simply put a backup code If you have them saved somewhere, @old escarp.

[old escarp]

Lmaoooo rip

How can i get a new backup code? If that’s possible at all

[cyan citrus]

You can only do that if you have access to your account, @old escarp. If you don't have access to the backup codes and if you are unable to receive the verification code on your phone number, please contact the customer service in-game for further assistance.

[old escarp]

bruh 💀

customer service in game is legit the worst but go off

[old escarp]

^^^ I reiterate that statement after an experience I just had with the customer support shiz. 💀

Imagine blocking/removing me because you gave me a friend that i can’t even contact to prove I own my god damn account 💀

[green agate]

This person is a scammer.

[storm flume]

Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.

[old escarp]

And nothing has been done about it 🤣 gotta love it

[green agate]

We are not responsible for your account's security.

[swift pasture]

I won a bike in Pakistan server 1st anniversary event more than 8 months ago but no response and cannot received my bike

[inland crystal]

hello anyone, im new here. i wanna ask something. my account is log out from my device because i have new device, and my account is linked to my acc twitter. The problem is, my acc twitter is suspended because something, and i cant login because that. How i can fix it?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @swift pasture. We may otherwise have to mute you.

[green agate]

We are not able to change your account's connections, please use the in-game customer service center for further assistance.

[inland crystal]

thanks my friends🙏🏻

[flat bobcat]

Any information on when current season ends?

[cyan citrus]

After November 18 (UTC+0), @flat bobcat.

[flat bobcat]

Thanks @cyan citrus

[cyan citrus]

You're welcome, @flat bobcat!

[deft abyss]

How can I fix this I want to use 4 claws but it keeps giving me this and then the main think like peeking icons and stuff don’t come

[forest beacon]

how can i fix this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest beacon.

[hearty tartan]

hi

[cyan citrus]

Hello, @hearty tartan! How may we help you?

[hearty tartan]

everybody has the 6000 uc return excklusive

but why dont i have it?

i can send screenshot

[cyan citrus]

I'm afraid I don't understand your concern. Could you please rephrase it or share a video recording?

[cyan citrus]

Could you share a screenshot of the event you are referring to?

[deft abyss]

Sure give me a sec

[hearty tartan]

Im on pc now but i took this screenshot from google to show u what i mean

Do u see that 6000 uc upp to?

[deft abyss]

@cyan citrus you know what problem this is ?

[hearty tartan]

i dont have that on my screen

[hearty tartan]

.

[cyan citrus]

This is return exclusive. It is not available to everyone.

[hearty tartan]

Ye but how can i make it so i can have it too?

[deft abyss]

You can’t

[hearty tartan]

Huh how did my friends get it then?

[deft abyss]

Cause they probably made a account already and took a break

Now they returned and have that exclusive thing to buy

[hearty tartan]

Oh so u have to take a break from pubg like 7 days and u see the return excklusive?

[deft abyss]

No idea how long you have to take a break 😅 but yeh it’s for a player that took a break from the game

[hearty tartan]

Oh ok thats why my friend didnt play pubg for a week then he got it

[deft abyss]

@cyan citrus you know what problem this is ?

[hearty tartan]

Btw if i have 600 uc on my account can i donate it to people?

[deft abyss]

You can buy things for other players and give it yes

[cyan citrus]

Do you mean that your current layout is not getting replaced with the recommended layout?

[deft abyss]

Yea

Correct

[cyan citrus]

Can you try to switch to other available layouts (Layout 1, Layout 2 and Large Icons) first and try again, @deft abyss?

[deft abyss]

Already have tried that

Keeps giving me the “overlapping current layout” error

[hearty tartan]

not buy if i have 600 uc i wanna donate it to my friend ?

[cyan citrus]

You cannot send UC from one account to another, but you can gift certain items to your friends from the shop.

[hearty tartan]

Oh ok

Is it allowed to use Midasbuy to purchase uc?

[cyan citrus]

Yes, make sure that you make purchases through https://www.pubgmobile.com/pay.

[hearty tartan]

Ok

[deft abyss]

I have just tried it again to be sure and it says the same thing

[hearty tartan]

U can donate from Midasbuy to your friend right?

[deft abyss]

If you buy in game money you can gift certain items to your friends alright

[hearty tartan]

Yea i know but i wanted to donate my uc to my friends but there is not a way like that

[deft abyss]

No bro there isn’t a way the mod an I already told you that

[cyan citrus]

Can you try to reset the layout and then try again?

[deft abyss]

Already done that aswel

I can send video of everything I do

[cyan citrus]

Can you share a video recording of doing it, @deft abyss?

[deft abyss]

Yeh

[deft abyss]

@cyan citrus as you can see I tried this too, is there a way too fix it ?

[cyan citrus]

Yes, you can put the user identification of the account that you want to purchase the UC for:

[deft abyss]

I’m an OG player been player for 5years

[hearty tartan]

Ok ty

@cyan citrus But about return excklusive so i have to wait 7 days then i will see the return excklusive on my screen?

[cyan citrus]

I think I misunderstood your issue before. Do you mean that certain buttons like peek buttons don't appear when you are using the recommended layout?

[deft abyss]

Yeh

They don’t appear

[cyan citrus]

Sadly, I don't have information regarding this.

[hearty tartan]

Ok

[cyan citrus]

Is that only peek buttons or is there other buttons that are missing?

[deft abyss]

Probably only peek

I don’t see anything else missing so it’s peek that isn’t showing up

[hearty tartan]

@cyan citrus how much uc do u need to spend to get the hellfire-akm from opening case ?

my friend spend 600 uc and he got it first time it has kill message too

[cyan citrus]

It is completely luck based and it is not guaranteed that you will get a certain item after spending said amount of UC, @hearty tartan. The odds to get a legendary item in the crate are 3%.

[hearty tartan]

Ok my friend spend 600 uc and he got the hellfire-akmq

[deft abyss]

@cyan citrus you know how to fix my problem ?

[cyan citrus]

I see that you have peek buttons even when you reset your layout settings. For how long are you facing this issue?

[deft abyss]

I took break from the game, I just returned 2 days ago and yesterday, I tried the peel buttons and saw it did not worked

[cyan citrus]

From where did you download the game, @deft abyss?

[deft abyss]

App Store

Apple Store

[cyan citrus]

It totally depends on your luck. Not something we can help you with.

[hearty tartan]

@cyan citrus I seen youtuber that has 100k uc and im wondering if they have been buying it or they got it from somewhere else?

[deft abyss]

They buy it or win it from tournament

[plush plaza]

Just got my account recovering from hacked

[cyan citrus]

Got it! Please try to perform a routine repair of the game from login menu and try again. If that does not work, try to repair the game again and make sure that you select both Routine Repair and Restore Default Settings option. This will reset your game settings and you will need to change your settings again. Make sure that you upload your sensitivity settings to the cloud before repairing the game. If the issue still persists, please submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[cyan citrus]

Could you please elaborate?

[hearty tartan]

how do i enter tournament too?

[plush plaza]

I just contact customer service they asking a lot i show them all the proof that it's my account.

Pubg ID
Purchase history all of them
Registration date
I also show then video that I can't login cause the hacker put his phone number on my account

Customer service has become better 🙂 that all I can say

I have good experience with it

[cyan citrus]

This is not something we can help you with through the community. Please continue with the customer service, @plush plaza.

[deft abyss]

you have to be very skilled at the game I’ve been playing for 5 years so yeh you really need to play and learn the game mechanics, good luck tho

[hearty tartan]

But iam very skilled

Im crown in pubg

[plush plaza]

I just tell you how they're have helped me

🙂 it's nice to have my account back

[deft abyss]

Haha

[deft abyss]

Haha

[deft abyss]

Nothing f worked

This is anoyying tbh

[cyan citrus]

Refer to the last part of the message, @deft abyss.

[deft abyss]

Yup

[deft abyss]

What do you want me to post there ?

[cyan citrus]

Glad to hear that! Next time, please only use this channel when you have questions or need support regarding PUBG MOBILE.

[plush plaza]

Aa okie

[cyan citrus]

Details about your issue.

[deft abyss]

I just talked with someone who can see game interface etc

And you couldn’t fix it

[cyan citrus]

What do you mean?

[deft abyss]

You also said you can see my peek button

Nvm.

Thx anyways

[cyan citrus]

I don't understand what you mean here, but if the basic troubleshooting steps did not work, you will need to submit a report of the issue through #996546243859853424 so the community manager can review your report, @deft abyss.

[hearty tartan]

Is there anyway to win uc bcs alot of people have alot of uc and dont think they have been purchase it?

[cyan citrus]

You may participate in #events and can have a chance to win different rewards from time to time, @hearty tartan.

[hearty tartan]

Oh

But u guys do everyday event?

[cyan citrus]

The community manager will organize all the events from time to time, @hearty tartan. Please keep an eye on #events. There is an ongoing event right now that you can participate in.

[hearty tartan]

Ok

[storm flume]

Please avoid going off-topic, @deft abyss. You may have unrelated conversations in #chat.

[hearty tartan]

@cyan citrus Can i ask question about the event?

[cyan citrus]

Sure, @hearty tartan.

[hearty tartan]

what do u have to do so u can design ur own helmet?

it says on the event u can design ur own helmet if u win

[verbal mango]

I need help please, i need to unlink my phone number from banned account to cane secure my new account please.

[cyan citrus]

It is not possible, @verbal mango. You will need to have access to remove your linked phone number.

[hearty tartan]

Is there any way to get free uc?

[cyan citrus]

That is your job to do. The event is for the designers that can create digital art. You may create one and share the designed content on your social media platforms with the mentioned hashtags.

[cyan citrus]

No. You may purchase it or win it. There is no way to get it completely free. You may also refer to pinned messages in #cheating-news and #matches for more opportunities.

[summer orchid]

Why can't you do anything with linked phone number and two step verification on?

If you can prove ownership of the acc

[night cloak]

🤔

[native anvil]

Only the in-game customer service can assist players with account related issues. We are not affiliated with the in-game customer service and are unable to assist you in this regard.

[summer orchid]

I already contacted with in-game customer service

No progress

[native anvil]

How may we help you?

[night cloak]

I think the people that have purchased the nether suit should automatically get the emote, seeing as it should’ve come with it. Why should we have to pay more

[native anvil]

Feel free to use #996458713126797405 to share your suggestions and feedback regarding the game, @night cloak.

[vast portal]

Hello, I want to open my account. You did not use any blocking tool because of the Huawei phone. There is no special store. Download the game

[cyan citrus]

Please add more precise details about the issue you are facing or share a screenshot, @vast portal.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast portal.

[sick gyro]

My account is banned because of changing the code and I didn't do that please open my account I paid a lot of money

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick gyro.

[opal plover]

Hello, I am facing a problem. I saw a promotion where you need to spin the roulette wheel and they will return some amount from the replenishment, I donated 600 uc, as it was written there, but it says to me that 360 is still not enough. what should I do?

[night cloak]

My account got hacked and after 4 days I finally got it back today

[summer orchid]

How?

[tender trout]

Can you please add Dragonuv in the game.

[sonic wraith]

IGI Sniper?

[night cloak]

U need to contact customer service

[sonic wraith]

What does recent visitors means in popularity? It's a new option but idk

[night cloak]

It’s like people visit ur profile

[sonic wraith]

Anyone who will open my profile will come there?

[night cloak]

Yeahh

[sonic wraith]

💀Any option to hide? I visit someone but I don't want them to know

[night cloak]

Nahh u can’t hide

[sonic wraith]

Weird.
Okay

[cyan citrus]

Could you please share a screenshot of what you are referring to?

[cyan citrus]

What is that? Could you please elaborate?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[summer orchid]

Whick links you have and what links have hacker?

[native anvil]

Settings - Privacy & Social - Connections - Personal Space Incognito Mode (Enable).

[night cloak]

In PUBG

Open ur pubg and click help

[sonic wraith]

Thanks alot brother.

[summer orchid]

@night cloak which link was hacked?

[night cloak]

My twitter

[sonic wraith]

Do not trust anyone here except Mods/Error

[candid snow]

How to restore access to your account?

[cyan citrus]

What happened to your account and how did you lose access to it, @candid snow?

[night cloak]

Hello friends! Help, I don't receive a confirmation code to my email. What can be done?

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance if the issue persists, @night cloak.

[night cloak]

I appealed to support. I tried many ways. I can't log in via mail

[candid snow]

No idea. I returned to the game just now, everything went through the mail as usual, it didn’t work out through the password. Tried with code. But it turns out I still can’t go to the mail, or I forgot everything (hardly), or they hacked ... I have no idea at all

[cyan citrus]

We unfortunately cannot help you with such account related issues through the community. You may contact the customer service again.

[cyan citrus]

What do you mean that you can't go to the e-mail? Did you lose access to the e-mail that was linked to your PUBG MOBILE account?

[candid snow]

Yes exactly. After that, I tried to restore the mail, even looked at the guides, but it didn’t work out as it should ...

[cyan citrus]

Do you have access to any other login methods linked with the same PUBG MOBILE account, @candid snow?

[candid snow]

No, everything was connected only with the mail. If there was something else, then I would have gone from a different binding.

[cyan citrus]

In that case, you will first need to recover access to your linked e-mail to be able to get back to your account, @candid snow. Your other option is to create a new account and continue playing the game. Please keep in mind that it is your own responsibility to secure your login methods and it is always recommended to link more than one login methods to your PUBG MOBILE account.

[candid snow]

Why don't you have recovery access through the full bio, like in other games? Okay, I understand you....

[cyan citrus]

You can still try to contact the customer service in-game for further assistance, @candid snow. If they cannot help you as well, the only option you have is to create a new account.

[feral forge]

Hello. Are you still facing this issue? If so, please include your standard details in this post:

https://discord.com/channels/393088095840370689/1038057680603988099

[cobalt bane]

It’s ok now

Thanks for help

❤️

[feral forge]

Did you reinstall the game and the issue gets resolved?

[cobalt bane]

Reinstall and reboot my iPad

[night cloak]

help me

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[analog karma]

How to do PMGC LIVESTREAM in youtube and tiktok ?

[spring cradle]

Why does emulaotr players cant play the 8v8 santorini when automatching

help me

[fallow sedge]

How fix pubg on ipad pro m2

[cyan citrus]

Which server are you playing on?

[cyan citrus]

Please add more details about the issue you are facing.

[lofty acorn]

My account was linked to the VK social network, but access to it was lost

[storm flume]

Please do not use languages other than English, @meager olive. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallow sedge]

The new ipad pro 2022 11inch m2 is not compatible with pubg

https://discord.com/channels/393088095840370689/1034915891072208947

we have no information, if it will be corrected or not for the next update, because otherwise we will have to wait 2 additional months for the next big update

he had the same problem when he released the ipad pro M1, it must be the same problem with the M2, you just have to go back up the information to be sure it's fixed

[cyan citrus]

The feedback has already been acknowledged by the community manger, @fallow sedge. We unfortunately do not have further information regarding this at the moment.

[cyan citrus]

If VK was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that platform: https://vk.com/. Your other option is to create a new account and continue playing the game.

[fallow sedge]

how do you get additional information? it will be a surprise if it is corrected or not?

[cyan citrus]

If there is an update regarding your feedback, you may be notified in the same post you created or through other means, @fallow sedge.

[lofty acorn]

I have no way to restore the social network on which the account is registered, but I have Google payment receipts

[cyan citrus]

You can try to contact the customer service in-game for further assistance, @lofty acorn. If they will not be able to help you, you will need to create a new account.

[glacial crown]

Is there an expected date or tentative date for new ipad M2 optimization patch? Currently it’s not fun.

[cyan citrus]

Sadly, no further information regarding this, but the feedback has already been acknowledged by the community manager in #1034915891072208947, @glacial crown.

[glacial crown]

Yes, I noticed that post yesterday and wanted to know if there is any news regarding the same.
Thanks 😊

[dire echo]

Hi, I am an old player. I left the game a while ago. I came back to the game to find that my account was closed. I did not commit any violations because the account was not logged in to anyone, and the ban record does not show me the reason for luck. Can anyone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire echo.

[hearty tartan]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hearty tartan. Remember to read through #faq before asking questions in the support channels.

[hearty tartan]

Is it allowed to ask people for uc ? i mean like donate?

@cyan citrus

[cyan citrus]

It is not allowed in this Discord server, @hearty tartan.

[hearty tartan]

what happens if someone ask "Can u donate me uc" ?

[cyan citrus]

Begging in any form is not allowed in this Discord server, @hearty tartan.

[hearty tartan]

Ok can mod in this discord server ban people in pubg mobile?

[cyan citrus]

No, we only provide community support through this platform, @hearty tartan.

[hearty tartan]

Oh ok

When u are mod do u get like free skin on pubg or free uc ?

[cyan citrus]

This is only a volunteer work, @hearty tartan. Also, please avoid using this channel unless you need assistance with issues related to PUBG MOBILE. You may use the #chat channel for discussions.

[hearty tartan]

Oh ok

[lavish yarrow]

I was removed from the Player #1 discord group despite not doing anything against the guidelines? Is there a reason why? I have proof of invitation

[cyan citrus]

This is not something we can help you with, @lavish yarrow. We are only responsible for this Discord server.

[lavish yarrow]

is there somewhere I can ask about this though?

i tried asking through in-game customer service, but the AI doesn't help at all

[oak shore]

Hey, i would like to report a sound glitch which players are using to get kills in classic and also in room ? Where can I report or to whom can I report? Btw i did report in-game customer service but not much of help..

[digital helm]

I would like to talk about his glitch

My account is not banned but why it is frozen

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @digital helm.

[digital helm]

It didn’t helped

Is here anyone that can help me with this?

[oak shore]

@polar marsh

[spring cradle]

Asian server

[feral forge]

Are you referring to jump punch I assume?

[oak shore]

Yes

I hate that when I’m playing scrims

[feral forge]

Please be advised that we are unable to assist players with account suspension issues through the community in any way. You may try contacting the in-game customer service for further assistance in this regard.

[feral forge]

There is already a post covered this subject in #996458713126797405 and has been acknowledged by the community manager. You may refer to this:

https://discord.com/channels/393088095840370689/1009464499079757864

[spring cradle]

@feral forge why arent emulaotr players given priority in automatching for arcade and 8v8 matches. we can only play unless its a room card

[feral forge]

Because emulator players are only matched with other emulator players. Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual. This is unfortunately not something that we can assist you, if you want faster match making, you should consider playing the mobile version of the game instead.

[spring cradle]

ok thanks for your quick reply ma'am

[oak shore]

Thank you

[digital helm]

Do you any reason why it happened, it must be some kind of Glitch, right! My account is alive and it is not banned, it is just frozen for unknown reason

[dense herald]

What is the email to contact with pubg company?

[dapper plaza]

Umm how can i make pubg think that i dont cheat? I got in investigation for 5 th time it is really annoying i was playing a match 2 people was left and they rushed i knocked one meanwhile the investigation platform just popped and died because of it

[dense herald]

????

[native anvil]

The e-mail for the customer service is [e-mail].

[native anvil]

Please refer to this support article for further information:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[dapper plaza]

Thanks man

[tawny zenith]

Guys I got naded by my random teammate on Livik, I clicked report after getting nocked and finished by his "hand" (he put a gas can infront of me while Im nocked with his nade he blew me up).

Question is why after he killed me, and I reported, he isnt frozen in place? Did PUBG removed freeze mechanic after you kill your teammate?

[tardy ether]

Hi

[quaint lance]

My account was banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint lance.

[spring jetty]

Hello

I need help for problem in my account

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring jetty. Remember to read through #faq before asking questions in the support channels.

[feral forge]

No. This cannot be the reason

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tardy ether. Remember to read through #faq before asking questions in the support channels.

[blissful oasis]

Hi @lilac robin

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blissful oasis. Remember to read through #faq before asking questions in the support channels.

[rapid ridge]

I do not get matchmaking in Duo on emulator can anybody help me😩

[cyan citrus]

Emulators have relatively less player base compared to mobile platform, so the match will not start if there are not enough players in the queue, @rapid ridge. This is not something we can help you with. You can try to switch to a different game mode or server with high player base.

[rapid ridge]

@cyan citrus OK

[unreal plume]

Hello, i have a problem in pubg mobile, it takes way to long to join a game, i once waited 12 minutes yet it didn’t find a game

[cyan citrus]

What is the device you are using, @unreal plume?

[unreal plume]

Iphone

13

I even got the latest update

I think

@cyan citrus sorry for ping but i need a answer

[cyan citrus]

Can you share a screenshot of the login menu of the game, @unreal plume?

[unreal plume]

Sure is a record better?

[cyan citrus]

Just a screenshot, @unreal plume.

[unreal plume]

Aight just a second

[vagrant onyx]

its not device issue

( the problem happen with everyone )

if you searching solo/duo mode sometime its does not get matched you wait endless time waiting specially FPP

[unreal plume]

Should i post it here or per DM @cyan citrus

[cyan citrus]

Here, @unreal plume.

[cyan citrus]

This is not the login menu, @unreal plume.

[unreal plume]

My bad im still learning English

So i have to log outv

?*

[cunning pivot]

Hi everyone

[cyan citrus]

This is still the current version of the game, @unreal plume. What is the server you are playing on and which game perspective and game mode?

[cyan citrus]

Hello! How may we help you?

[cunning pivot]

I have problems with my pubg I can’t not put Uc

[unreal plume]

Europe, FPP Solo classic ranked sanhok

[cyan citrus]

Please add more details about the issue you are facing.

[cunning pivot]

I can see a lot of people now the same problem!!

It’s been a month I can’t not put the UC

[cyan citrus]

This perspective and game mode has very less payer base, as well as the map you are playing on. If there are not enough players currently available to play the ranked game mode in said map or game mode, the match will not start. You may need to switch your game mode, perspective or the map.

[storm flume]

Please contact the customer service for further assistance, @cunning pivot. Refer to subpoint 5.4 in #faq for further information.

[unreal plume]

Thanks but I already tried all game modes and perspectives still cant play

[cyan citrus]

You may switch to TPP perspective and try again, @unreal plume.

[unreal plume]

Sure ill be back in 10 minutes if it doesn’t work again

[cyan citrus]

We unfortunately cannot help you much with matchmaking issues. It totally depends on how many players are currently playing the game in the perspective, map and the game mode you have selected. As a tip: you would have better chance to start the game faster in Erangel, Livik or Nusa with Gear Front game mode selected, and in the TPP perspective.

[unreal plume]

@night cloak told me that i dont have the latest update

[cyan citrus]

All right, @unreal plume. You can try to repair or reinstall the game. It is possible that you did not receive the patch updates for some reason.

[unreal plume]

Sure i can do that

Could it be that I didn’t install that?

[cyan citrus]

It should not be, @unreal plume. The game version can be found on the login menu of the game. Your game version is 2.2.0, while the latest version is 2.2.1.

[unreal plume]

Ahhh

Alright

My bad I apologise

[cyan citrus]

No worries, @unreal plume. Try to repair or reinstall the game and see if you are able to update the game to the latest version. It is highly likely that your matchmaking issue is due to your outdated game version.

[unreal plume]

I deleted it but yet

Still 2.2.0

It tells me 2.2.0

[cyan citrus]

Reinstall the game and check again inside the game, @unreal plume. The game version in the game may differ from the one you have on the App Store.

[unreal plume]

So i just install it?

Sure

[night cloak]

@unreal plume redownload everything

[stable garden]

Why can't i log into pubg

[unreal plume]

Wdym im confused

[stable garden]

It's been a month

[cyan citrus]

What is your country and the device you are using, @stable garden?

[stable garden]

Indonesia

Poco x3 pro

[cyan citrus]

From where did you download the game, @stable garden?

[stable garden]

Playstore

It's been like that after i updated the game

[cyan citrus]

Got it! To begin with, please try to clear game cache one time and reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks, and Bluetooth. Select Reset settings option and select OK. Restart your device try to open the game again, @stable garden.

[stable garden]

Alright

Uh

I just redownload it like 1 min ago

Do i have to clean the cache?

[cyan citrus]

Yes. Please do as I have mentioned above, @stable garden.

[stable garden]

Alright

I don't see any reset wifi thingy

Oh found it

Still the same

Did i just get pinged lmao

[cyan citrus]

It might be due to your network connection, @stable garden. Please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions.

[stable garden]

Alright

[unreal plume]

@cyan citrus

Yeah so it even downgraded instead of upgradet

[cyan citrus]

This is still not the latest version of the game. Could you please mention your country and the device you are using, @unreal plume?

[unreal plume]

I live in albanian but the appstore is german, Iphone 13

Nvm appstore is on albanian

Maybe thats why

Just a second please imma change it

So i live in Albanian but my AppStore is Germany

Why? Cuz i used to live in Germany

[cyan citrus]

Got it! To begin with, please repair the game from the login menu and make sure that you select all the available repair options. This might delete your resources and you will need to download them again. After that, close the game and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to open the game again. If the issue still persists, please try to change your DNS settings. Refer to #faq sub point 4.3 for further instructions, @unreal plume.

[unreal plume]

Damn okay wait

I did it but yet cant do it

[cyan citrus]

Did you reset your network settings, @unreal plume?

[unreal plume]

It says account already logged in on a newer version

[unreal plume]

Yes

[cyan citrus]

And did you change your DNS settings, @unreal plume?

[unreal plume]

How do i do that

[cyan citrus]

Refer to the instructions provided in #faq sub point 4.3 for iOS, @unreal plume.

[unreal plume]

Hell nah is that safe?

[cyan citrus]

Yes, it is safe, @unreal plume. Just follow the instructions provided there.

[unreal plume]

Nah man i rather dont play pubg that this im sorry

[night cloak]

@cyan citrus I have a question

[cyan citrus]

Please state your question, @night cloak.

[night cloak]

My friend's account got hacked, what should they do?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance, @night cloak.

[night cloak]

Okay thanks!

[cyan citrus]

You are welcome!

[rapid ridge]

HI Can anybody tell me what to do in games section of this server PLEASE

[cyan citrus]

What do you mean, @rapid ridge? Could you please elaborate?

[hidden parcel]

@cyan citrus

Can you help me our facebook page got 36 copyright strike from tencent and we don't know what went wrong?

@night cloak

[cyan citrus]

Wait patiently for a response from the community manager, @hidden parcel. We may otherwise have to mute you.

[hidden parcel]

Ok

[random mulch]

Hello can anyone of the support help me please

[cyan citrus]

Hello! How may we help you, @random mulch?

[random mulch]

Is there a way to get a proper verification about getting banned

[cyan citrus]

What do you mean, @random mulch.? Please elaborate.

[random mulch]

This morning i found out that i am banned for 10 years for modifying data or something like this but Iam using iphone i dont even know how to do it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @random mulch.

[umbral crane]

can anyone of the support help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral crane. Remember to read through #faq before asking questions in the support channels.

[umbral crane]

#questions i need help please

[echo bay]

Hey, Staff, I need assistance as soon a possible. My game may be glitched as I am not able to hear or speak in the mic. Please contact me and I will give full info

This may be related to the account or device (I beleive it may be the account) as I loged into the same account but with a different phone, and team communications were working fine.

The glitched account has no bans, and is high merit.

[cyan citrus]

What is the device you are using and for how long have you been facing this issue, @echo bay?

[echo bay]

My device is a xiaomi BlackShark 2 pro, and ever since last week, im starting to face thes issues.

I have been playing for nearly 5 years, and this has never happened before

I tested this glitch on 2 different accounts

and it seems if that glitched account is in the lobby, no one can speak.

I have pictueres to be identified

[cyan citrus]

To start with, please perform a routine repair of the game from login menu, clear game cache and disable and enable microphone permissions for PUBG MOBILE through your device settings, @echo bay. Restart your device and try to use the microphone in the game again.

[echo bay]

I uninstalled PUBGM and reinstalled it again.

Still the same issue

Or do you mean to do it in game

routine repair?

[cyan citrus]

Please follow the steps I have mentioned above first, @echo bay.

[echo bay]

Will do

[cyan citrus]

You can find the Repair option on the login menu of the game on right side of the screen.

[echo bay]

Yes I know, but before I do this, may I ask if my controls and sensitivy will be saved?

[cyan citrus]

Most likely not, but it may happen, so make sure that you made a cloud backup of them before you repair the game, @echo bay.

[echo bay]

Ok, thanks

[echo bay]

Sorry if I ask a lot of questions, I have never really had any problems with PUBG in the last five years but, does the upload to cloud option on save sensitivity, or does it save sens and Controls?

Well, I kept a backuo of the cloud

[cyan citrus]

No worries. It is fine, @echo bay. You can upload the settings separately for both your control settings and sensitivity settings. You can find the Upload to Cloud option in your Control settings and Sensitivity settings of the game.

[echo bay]

sure thing

the repair routine is basically a factory reset, yes? But its to the app, and not the account no?

I'll see what happens anyways

[cyan citrus]

The routine repair option will delete your game update files that you will need to download again after you restart the game. It will not affect your account. If you have your account linked with a social media platform, you can simply log in again normally, @echo bay.

[echo bay]

yes. My account is linked to social media.

it's preparing resources. I'll give you more info after when I do the steps you gave me.

[echo bay]

the repair is done, as you said on the steps you gave me, didable and reanable pubgs microphone permissions, does this mean to go on the apps permissions and renable them?

[cyan citrus]

Correct, @echo bay.

[echo bay]

ok

[cyan citrus]

After that, restart your device, @echo bay.

[echo bay]

including permissions for files and data?

[cyan citrus]

Only microphone permissions, @echo bay.

[echo bay]

Ok

[serene venture]

hello

[echo bay]

and restart my device

[cyan citrus]

Yes, @echo bay.

[serene venture]

im panned ip

[echo bay]

Ok one moment

[serene venture]

How can I break it?

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[serene venture]

My device has been blocked

[cyan citrus]

Please share a screenshot, @serene venture.

[serene venture]

i deleted the game

[echo bay]

My device is fully restarted, and now I open pubg back yes?

[cyan citrus]

When you can install the game again, share a screenshot of the issue you are facing.

[serene venture]

I want to play again

[cyan citrus]

Yes.

[serene venture]

this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene venture.

[echo bay]

Pubg is in. Now what can I do to test this?

[cyan citrus]

Use the microphone and you normally would, @echo bay.

[echo bay]

Sure thing

[echo bay]

Yeah, no. It's still nit working

The icon from the team list doesnt show,

usually on my device when the mic is on

the sound ingame changes too

but no, its didnt change

and usually on the all channel while on the plane, theres a lot of chattering from other teams, but its silent

I'm talking into the mic, but the icon still doesnt show.

Hello staff?

[cyan citrus]

Does it happen all the time or occasionally?

[echo bay]

In lobby, occasionally

ingame, all the time

never have I in these two weeks been able to communicate with team ingame

[cyan citrus]

Please share a screenshot of your sound settings of the game, @echo bay.

[echo bay]

defualt

not touched

@cyan citrus I've come to a weird position now

My VPN

I dont play pubg with a vpn on

but it seems that when the vpn is on, team communications work fine

But how does this happen

when the VPN is off, team coms is completely down

this first picture is with the VPN on

It connected to the states, I am in asia server. you can see on the bottom left that my ping is very high

But on the top left, their icons show and I can communicate with my team

This picture

[cyan citrus]

VPN usage is not recommended as it can put your account at risk of getting suspended. You can try to change your DNS settings and see if it will make any difference. You may refer to #faq sub point 4.3 instructions.

[echo bay]

I have never used a vpn to play PUBG before

you see, this second picture is with the VPN off. My ping is a lot better but the team coms are down completely

I dont want to use a vpn to play pubg and have never used one to play pubg. How do I fix this?

[cyan citrus]

Refer to the last part of my response, @echo bay.

[echo bay]

Dns setting?

what does that mean?

I'm reading the instructions

but where can I change a ''dns'

@cyan citrus before I do anything further or be given instructions, I would Like to point out that I am currently in China. And I am using A chinese wifi. Though before when using the Chines wifi I had no problems. I don't think its a wifi issue. I am from Canada, I don't live in china but I am here on vacation

Now. In my wifi settings on my phone, I do see a dns setting when pressing in my wifi

Dns 1 and dns 2.

What do I do?

[cyan citrus]

As you have already submitted a report of the issue through #996546243859853424, please continue there.

[umbral crane]

hello

anyone help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral crane. Remember to read through #faq before asking questions in the support channels.

[umbral crane]

i need help check id pubg,i have been ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @umbral crane.