questions

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sleek elm.

[twilit silo]

Good morning, I had my PUBG Mobile account linked to my Facebook account, but unfortunately due to problems with the app, I decided to delete my Facebook account and I no longer have a way to access it, my account that was linked to Facebook is registered as LxrdGabx and I have no other way to access it and I would like to recover it by linking it to my temporary PUBG Mobile account which is GabrielRevelox or link it to this email or my phone number, I can provide all the data of my LxrdGabx account if you need it.

[cyan citrus]

If the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game, @twilit silo.

[twilit silo]

Just that?

If I recover my Facebook account, then can I link my account to another email or another social network?

[cyan citrus]

Yes, if your Facebook account is still linked to your old PUBG MOBILE account, @twilit silo.

[lament falcon]

I spent 10 years for no reason and I didn't do anything please review things the game is the one I always play these is my id 5607564876 and my name is OxPsycho

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament falcon.

[night cloak]

After the last patch update, my game was glitched my friends games too. We couldn’t match into anything not even training grounds without the server timing out. I ended up losing lots of rank points due to this bug. If you check there is no response from server and the wifi single next to Europe doesn’t show up. Yet the shop works fine and my wifi is great, it’s also not a device issue as I play on iPad Pro. I tried to uninstall my game and repair it after 2 days of the bug not being fixed. I now can’t get back into my account because it says I need to update my game version. However, my game was updated and completely up to date. PUBG I want my account back. I haven’t been able to access it, it feels like all my hard work aswell as all the money I have spent on it is gone. It’s now day 5 and my game still isn’t fixed. I bought the pass and I can’t even do the missions now. Please fix your game PUBG mobile players are suffering.

[cyan citrus]

Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3 and see if it will make any difference, @night cloak.

[night cloak]

What do u get for combing on top 2 in tournament

@lime juniper

@celest shadow

[storm flume]

Please do not use languages other than English, @summer heron. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@cyan citrus I’ve tried and has made no difference. I still can not get into my account. And the matchmaking still will not work

[cyan citrus]

Which tournament are you referring to?

[night cloak]

The duos

Weekly matches

[cyan citrus]

Please refer to the pinned messages of #matches for more information on rewards, @night cloak.

[cyan citrus]

What is thee device you are using?

[night cloak]

I am using iPad Pro 2021

I live in Zimbabwe and it seems to be a region wide issue as some of my friends who live here are experiencing the same issue. It’s been 5 days now and no fix our games still won’t work

[hollow galleon]

Hi, always game kick me from rooms

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device and try to play again.

[cyan citrus]

Please share a video recording of the issue you are facing.

[hollow galleon]

When i join room, game kick me

without touch nothing

[cyan citrus]

As mentioned earlier, please share a video recording, @hollow galleon.

[eternal fjord]

Hi
My account has been blocked for 10 years for no reason, and there are no records of the ban can you help me
#questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal fjord.

[night cloak]

@cyan citrus I tried and still nothing I still can’t get into my account so I am using a guest one

@cyan citrus and there is nothing wrong with my wifi.

My wifi is perfectly fine.

[stone otter]

Nice

[timid rivet]

Guys i got a question: i heard you can get a ban for using vpn is that correct?

[night cloak]

@cyan citrus please update the game and fix this issue players are facing. Both for their accounts and games. I’ve tried everything.

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @timid rivet.

[feral forge]

Please include your player information in this post: #1022285875578667078.

[valid saffron]

Last time same problem idk year but after I post here I got update and fixed now same problem same network just phone changed I tried with routine repair not fix same ping

https://photos.app.goo.gl/noU24mKEVQkHzqCw8

Check ping in this video

[night cloak]

Soo what now i kill my teamates by acciend with bomb and i got frozen whole match ... really pubg?

Find better solutions

[warped lily]

Hello . And after.. Dear Peggy Company, my account has been banned without any reason. Please review my account and restore my account. Thank you MY ID : 5393564391

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped lily.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

stop hacking and u wont get ban

[viscid herald]

Pubg mobe

[torpid saffron]

help pls

[cyan citrus]

Please change your game language to English and share another screenshot, @torpid saffron.

[cyan citrus]

Hello! How may we help you?

[torpid saffron]

@cyan citrus

[fluid pier]

why u killing ur team

[torpid saffron]

not my xd

me

@cyan citrus what i do?

[spring jetty]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring jetty. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @torpid saffron. Refer to subpoint 5.4 in #faq for further information.

[spring jetty]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring jetty. Remember to read through #faq before asking questions in the support channels.

[spring jetty]

My account stolen and linked to email

[torpid saffron]

help pls

[storm flume]

Please contact the customer service for further assistance, @spring jetty @torpid saffron. Refer to subpoint 5.4 in #faq for further information.

[spring jetty]

The person who got in my account keep entering my the email he linked it and remove friends

[cyan citrus]

Please increase your merit. You may refer to the merit section of your profile for more information.

[spring jetty]

@cyan citrus could u help me

[cyan citrus]

Refer to this response, @spring jetty.

[torpid saffron]

how can i increase it

[cyan citrus]

What is your current merit, @torpid saffron?

[spring jetty]

Should i chat someone from the game customer service?

[cyan citrus]

Correct, @spring jetty.

[spring jetty]

But they take time to reply there

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Unfortunately, this is not something we can help you with through the community, @spring jetty.

[torpid saffron]

77

[spring jetty]

Ok

[cyan citrus]

Your merit is lacking. You can't play multiplayer matches (including Classic Mode, Arena, Arcade Mode, multiplayer Metro Royale, e.t.c.), and your EXP and BP earnings will be reduced by 50%. You will be able to play the multiplayer modes again when you have at least 80 merit.

[torpid saffron]

so what i do to increase it

[cyan citrus]

Merit recovery is related to time spent playing the game and in-match performance. We do not have further information in this regard, @torpid saffron.

[autumn bough]

I heard some people who use ROG phone had their accounts banned for using a ROG phone because the air triggers use a third party app that is detected by the ban pan. Does anyone know if it’s true ?

[cyan citrus]

If an unauthorized third-party software is designed to modify or interfere with the functionality of the game, using it is a violation of the terms of service of the game and will result in an account suspension, @autumn bough.

[autumn bough]

Ok. What I take from your reply is if we use ROG phone we get banned. Thanks for the swift reply.

[cyan citrus]

No, if you use any unauthorized third-party software that is designed to modify or interfere with the functionality of the game, then it will result in an account suspension, @autumn bough.

[autumn bough]

Is there an escalation process where I can ask this question to someone who can give me a definitive answer Quendi ? An email for PUBG or something ?

[cyan citrus]

This is definitive answer, @autumn bough. Using a phone is not an issue. Use of any unauthorized third-party software that is designed to modify or interfere with the functionality of the game is a violation of the terms of service of the game. Also, you should not use any peripheral devices when you are playing the game on any handheld device. Play the game normally using the normal touch functionality. However, please feel free to reach out to the customer service in-game should you require further assistance with this.

[autumn bough]

Ok Quendi you been a great help! Sorry for my poorly worded reply 🥰

[cyan citrus]

No worries and my pleasure, @autumn bough!

[night cloak]

Hello Pubg Mobile
My name is Mikael Hadi Al Munshid, I am 30years old
ID:594290884
The name in the game pubg:MRاموري
[e-mail]
Facebook. [e-mail]
the level:77
the like:4396
Obtained Detective Sergeant
The account is linked to the social networking Facebook and the phone number
I have been playing pubg for five years and I have not violated the pubg system or the behavior of pubg mobile. I am injured in my hand and I cannot hold the phone in my hand. I used the mouse and the keyboard and this is why my account was banned for 10 years. I hope to lift the ban

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bronze burrow]

HI

I was transferred to the North American server and I can no longer enter any matches, I just stay in the lobby

[storm flume]

Please contact the customer service for further assistance, @bronze burrow. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[magic pagoda]

Hey my account got this massage can any one explain this to me and when it unlocked againe ?

[storm flume]

Please do not use languages other than English, @rugged lark. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rugged lark]

Reprting live hacker

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rugged lark.

[rugged lark]

Done

Please ban him fast

[floral spindle]

LOL my game and my buddy just hard locked when fighting another duo, we were 50 meters apart, i was through walls and couldnt shoot or walk cleanly. first issue all game. hard stutter. if this is the new game chair software

reported in game, coulnt spectate other players, blank screens

suprised it wasnt TRT clan, but it was Tx clan which is just as bad. enjoy, another new release devs, nothing happens.

[magic pagoda]

Your account has been flagged as high risk

[warm rampart]

Trying to log into my acc why is it rejecting it

[celest shadow]

You can click on Details for further information. If no time is stated, you will have to wait until the inspection has ended.

[celest shadow]

Our community manager receives a large number of reports every day. It takes time to process all of them. Your patience will be highly appreciated.

[warm rampart]

Pls help anyone

[celest shadow]

Can you please elaborate more on your issue with a video recording?

[warm rampart]

My acc was Platinum 1 I can’t get in anymore 🥺😭

[celest shadow]

Feel free to try logging in again after 24 hours has passed. If you cannot login via Facebook, try using a different login method.

[warm rampart]

[floral spindle]

I wish I could, have not had a single problem with glitches or bugs in weeks. Went to push this duo, had one knocked and all of a sudden we couldnt move, were walking through walls, couldnt shoot, and basically became useless.
After we were both knocked everything went back to normal.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @floral spindle. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[soft mauve]

Hello, someone hacked my account, which is all humiliating, and I can enter the game, but he made a secondary verification link

[storm flume]

Please contact the customer service for further assistance, @soft mauve. Refer to subpoint 5.4 in #faq for further information.

[soft mauve]

How do I contact customer service?

Hello, someone hacked my account please help me as soon as possible
id:5651156683
Name:loae962
Gmail for my game: [e-mail]
Gmail internal linking: [e-mail]
Someone did a secondary verification, please help me with all the evidence

[lunar moth]

Hello. i'v something weird my account got suspended because of many reports i'v taken as cheating because i'm top 1 europe
that was before 1 day ago and when its able to play yesterday i'v played for 6 hours and suddenly i got again suspende 1 day because of many reports
how that could happen and account play full clean there is no cheat etc .. ?!
and i can't connect with customers support to know the reason its fair enough that i take suspended and im clean?!
someone could help me with this please ?

[tepid kayak]

This what happens when I open crates, I have no idea what’s going on. I keep restarting my game every time.

[valid saffron]

@cyan citrus pubg new state ping 37 40 60

[quiet needle]

Hi

why my profile pic bad quality how can I fix it?

[olive nova]

Hello, I lost my account, the loss is that my Google account was blocked due to the fact that they noticed that they tried to hack my account .. I don’t know what to do since there was only Google Binding, I know everything about my account, even to the smallest detail. I know the game time, rank, what season I've been playing since, what skins, characters and things I have. Even the sensitivity

[thin granite]

Can someone answer my unanswered questions please? <@&481161015728406538>

[small shale]

My account has been banned for seven days, and the matter was that a person joined our squad from random ,who was using a hack or something like that maybe, I didn't even knew it, can anyone help me out <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small shale.

[astral quartz]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @astral quartz @thin granite. Remember to read through #faq before asking questions in the support channels.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[astral quartz]

@green agate

[soft mauve]

When I enter my pubg, it asks me for a secondary verification. The person who hacked the account did a secondary verification

[night cloak]

@green agate do you even look to my issue its already a week

Or you just take our money

[storm flume]

Please contact the customer service for further assistance, @soft mauve. Refer to subpoint 5.4 in #faq for further information.

[soft mauve]

How do I contact customer service

[feral forge]

And i try to do it from customer service and its not worth it there is not sufficient option to report and i am not able to chat with them too they just say thank you what is this i am telling you guys i can provide my purchases history from 2019 and as well as my crate opening video can you guys please look after this
You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further, @night cloak.

[night cloak]

I text them so many times @feral forge

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions in this regard.

[night cloak]

Where should i talk about this issue and its already a week now

@feral forge

[feral forge]

The in-game customer service is the only one that can assist players with account related issues.

[night cloak]

I am not able to open my account due to secondary verification code @feral forge

I only like my account with twitter and gmail

But i have never add number in my account

[feral forge]

You can contact the in-game customer service via the login menu of the game.

[night cloak]

@feral forge

I am not able to report there

They always ask for new conversations @feral forge

Whenever i try to do it they always say this thing which is not enough to report the issue @feral forge

[feral forge]

As only they can assist players with account related issues, you will need to keep trying, try to select a different answer from the FAQ bot.

[night cloak]

I did everything @feral forge you are only hope please help me

Same thing come at last

Please do look after this issue it complicated now please @feral forge

Just tell me do i get my account back or not @feral forge

I am upset right now coz i have purchases a lot of uc so please look after this @feral forge

You can have look a video @feral forge of inventory so how can i be like this how can i let it go just tell me

[feral forge]

Please be advised we are only volunteers to moderate this Discord server and provide only community support in the channel, we are not affiliated with the in-game customer service and are unable to assist you with such issues in any way.

[night cloak]

@feral forge can you do something please

As a mod can you do something please it will be a big favor please @feral forge

[feral forge]

There is absolutely nothing that we can do to help.

[night cloak]

So there is no way to get it back my account so that means its a waste of money or what

[feral forge]

As mentioned earlier, we are only volunteers to moderate this Discord server, we are just normal players like everyone else in this community.

[night cloak]

😢 i dont know what ta say know

But can you tell me where to report this issue

I need your help please

@feral forge

[feral forge]

As per the terms of service of PUBG MOBILE, it is written very clearly that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account.

And as mentioned earlier, for any account related issues, please contact the in-game customer service for further assistance, as we are unable to assist you with such issues through the community in any way. Please refrain from repeating the same inquiry.

[night cloak]

But if i am not able to log in my account how to report that issue

[feral forge]

You can contact the in-game customer service via the login menu of the game.

[atomic holly]

Hey ,PUBG is having problem with FPS , my phone support 120 fps, but Pubg not. Standoff 2 added 120 fps. Why Pubg don't add 120 fps? Why not?? Are developers isn't worry about it??

[serene latch]

Please help regarding this issues 2 of my players have same issue

[feral forge]

Where do you reside?

[feral forge]

120 FPS option is not yet available in PUBG MOBILE, and we do not have information in such regards.

[atomic holly]

Ok , but what about 90 FPS??

[feral forge]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[atomic holly]

Ok thanks.

[calm mango]

if i can get to the PUBG

conqueror

minimum points

i will get the conqueror ?

can someone explain me please

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday. It shows that the minimum points to reach Conqueror now is 4675, but you will need to make sure when the leaderboard refreshes, your rank is still within the top 500, because the minimum point will increase anytime.

[burnt mauve]

Hello, dear administration, my ID: 5267172304, for a period of more than a month I cannot join the brigade or create it, it started after I left the old inactive, empty brigade. This issue is limiting me. Please help me.

[calm mango]

ok that i understand the last player of the top 500 before the refresh its her points its exact?

sorry for bad english im french

[feral forge]

You can check your exact rank on the leaderboard, that would be more accurate.

[feral forge]

I am not sure that I can understand your concern. Can you please elaborate or provide any screenshots or video recordings?

[calm mango]

ok thanks you so much

[burnt mauve]

I haven't been able to join or create a brigade for over a month.

[feral forge]

If you were previously suspended, you may not be able to create or join a crew and participate in the All-Talent Championship.

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[burnt mauve]

The fact is that I haven't taken part in tournaments for more than two years, I haven't played for a long time and that's why my brigade became inactive, I left it to join the active one with my friends, but I haven't been able to join it for more than a month.

[bold granite]

hi how r u sir cam i ask sum things if dodge coming to middle east or just for u s a ???

[rose depot]

Hello mods @rich socket is using my profile picture without my permission and doing bad things please take some action . He already got ban from PUBG mobile Bangladesh server

[lime juniper]

You must reinstall the game from the website. The Discord login method is not available when you download the game from anywhere else.

[crystal idol]

Hello, PUBG MOBILE, between 25.09.2022 and 23.00, my valuable game account with 51285555498 ID was unfortunately banned for an unknown reason. Any plugin is illegal. HILE vs. I did not use any application or program that would adversely affect the game. My account is very valuable. I invested a FORTUNE for this game. I believe that I will correct this injustice and get my right. I request you to review and research again. I believe that there will be no problem and my account will be unbanned. Regards and Love PUBG MOBILE TEAM..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal idol.

[night cloak]

its ok to use gameloop these days ? There is news that Buggy has terminated the contract with gameloop

[craggy skiff]

Hi Madam,
@lime juniper
I got Copyright strikes from Tencent on my Youtube channel yesterday. its say that my channel will terminate in 7 days.
I'm making videos on pubg mobile lite since long time . I was also a Pubg mobile lite influencer in india. I make genuine content Madam and upload genuine gameplays but maybe you misunderstood my videos. I gave 3 years of my life to this channel. Please reviews my youtube channel again My all contents are genuinea and doesn't violates your rules.

My youtube channel link- https://youtube.com/c/PRIMEARMYYT

Thanking you.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @craggy skiff. We may otherwise have to mute you.

[soft mauve]

I want to message support

[cyan citrus]

What is the issue you are facing, @soft mauve?

[spark bay]

I wana talk to a Support i need help

[soft mauve]

Someone hacked my account

[storm flume]

Please contact the customer service for further assistance, @soft mauve. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @spark bay. Remember to read through #faq before asking questions in the support channels.

[spark bay]

Hi can i report that something happend to me , i got banned for no reason and i have screen record to prof

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @spark bay.

[robust tide]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust tide. Remember to read through #faq before asking questions in the support channels.

[night cloak]

its ok to use gameloop these days ? There is news that Buggy has terminated the contract with gameloop ؟

[cyan citrus]

You can use the GameLoop emulator, @night cloak.

[robust tide]

How are you doing?
Yesterday my friend get blocked, he is not a hack or something like this 👎
Can you check his account for me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust tide.

[cyan citrus]

Your account security is your own responsibility, @north tinsel. You may refer to the last announcement in #735483472432594994 for further information. For further assistance with account related issues, please reach out to the customer service in-game.

[north tinsel]

I'm just notifying you about the account, this person is on your server

[cyan citrus]

What is the Discord user identification of this user, @north tinsel?

[north tinsel]

Tencent Customer Support#0001

[cyan citrus]

The user has been suspended from the server, @north tinsel. Thank you.

[north tinsel]

I want to tell you that he has many accounts on the server

[cyan citrus]

We are already aware of that, but there is unfortunately not much we can do about it outside of this Discord server. Please report such malicious accounts directly to Discord at https://dis.gd/report, @north tinsel.

[north tinsel]

Thank you for letting me know about that

[shy dew]

hello, can you help me shorten the days of changing the server so that I can switch to another one and participate in the event?

[cyan citrus]

It is not possible, @shy dew. You will unfortunately have to wait for the cool-down period to over before you can change your server again.

[shy dew]

Why? I think the developers could help me

[cyan citrus]

No, this is not an issue, @shy dew. The cool-down period is same for everyone.

[shy dew]

well, I beg you, please

[cyan citrus]

It is simply not possible. As you have already been answered, please avoid being persistent, @shy dew.

[shy dew]

It’s so sad (((

[valid saffron]

@cyan citrus anything about my problem?

[shy dew]

can you increase the chances of getting good skins? I have been playing for three years, sometimes I throw money into the game. to all my friends something falls in roulettes for 10 uc, nothing worthwhile has ever fallen to me. can i boost my luck a bit?

[cyan citrus]

What is the issue you are facing?

[valid saffron]

High ping

[cyan citrus]

This is not something we can help you with. You may check the odds of getting different type of items in the the event menu.

[cyan citrus]

It depends on your network connection and your network environment. As mentioned earlier, please switch to a more stable internet connection.

[valid saffron]

But today I played pubg new state ping like 48 60

[storm flume]

Please do not use languages other than English, @swift spade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[heady horizon]

How can I participate in the Arab Talent Program

[chilly spade]

Both are different games and both have different publishers and servers.

[stiff reef]

Hi

Can anyone here help me to get my hacked account

[valid saffron]

Ohh thanks I didn't know that

[valid saffron]

@cyan citrus sorry for disturbing again and again maybe it's my internet problem idk thanks btw

[storm flume]

Please contact the customer service for further assistance, @stiff reef. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You can try to reset your device network settings, switch your network connection or contact the customer service in-game for further assistance if the issue persists.

[valid saffron]

Ohk thanks

[keen swan]

#questions can someone told me which server can i play bonus challange?

[feral forge]

We unfortunately do not have a list of regions that Bonus Challenge is available in.

[night cloak]

Im on lowest graphics and medium fps

But why does the enemy and teammates walk like this

Or move like this

Thanks for helping

Please help

[chilly spade]

This is because of fps, increase fps if you can because it is the only solution.

[night cloak]

I have it on medium, high is the maximum but I still its like that

[frozen rune]

heloowwwwwww

i lost 10GB data not once too much times it happend and @lime juniper you should pay me 5$ for rekt my data with pubg bugs

[frozen rune]

@celest shadow 10 to 12MB using /second

[gaunt mural]

#questions
Scammer link secondary verification number on my pubg account. Although i have all other link like Facebook and gameplay and third email link but i can't open my account.. please reply me.
I also attached my profile screenshot.and also attached what happened to me.

[storm flume]

Please contact the customer service for further assistance, @gaunt mural. Refer to subpoint 5.4 in #faq for further information.

[frozen rune]

apka account lost mera data lost 10 GB in 2 hours only with pubg you will never get your account back because they will send you to goto in game support for account related issues and when you will head to in game support you will find there are no human being for support you will see only faqs BOT in game this is pubgmobile scam

too much bug in new updates no one playing miramar map vikendi map coz of livik

i lost 10 GB data in just 2 hours 10 to 12 mb data using / second i head to gameloop page they said this bug is from game side contact them in discord server of pubg but they no response

it have 12mb cache and 300+ pts

300+ pts / 4 cores

[frozen rune]

@celest shadow you live or dead

?

[pulsar briar]

A potato computer that runs PUBG Mobile on 90 grammes, I don't want you more than this

[green agate]

It is not recommended to use Data to download any game files for PUBG MOBILE, as such, any data rates will apply if you do so.

[frozen rune]

check vedio i am not downlaoding any thing pubgm rekt my 10 GB data with bug why it not going stop

[green agate]

The issue is that you are using paid Data to download it here. Which is not a safe thing to do in terms of payments.

With that said, it does seem like you need to do a client repair because it is having a visual and/or physical issue with displaying the loading progress of the resource package.

Also to note, we do not entirely provide support for GameLoop here in our Discord since it is not the Mobile version of the game.

[frozen rune]

i don't understand what u asking xd but internet is not free you need to pay for it

[frozen rune]

then where we go for emulator pubgm support?

[green agate]

I believe GameLoop has their own Discord and website for such inquiries.

[frozen rune]

see up screen shot this person FuryJK98 is gameloop discord manager and he ask me to goto pubgm discord server and now you asking me to goto gameloop website where we emulator player go ?

[green agate]

Yes, we only provide support for the Mobile version.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[frozen rune]

Then give me link for emulator version pubgm support discord ?

if there is no community of support for 10+ million players of emulator then BLOCK pubgm in emulator

or pay me 5$

[green agate]

This is their official Discord which can be found on their website.

https://discord.com/invite/s5UvsWAVat

[frozen rune]

this is gameloop server emulator server of discord support they ask me to goto pubgmobile server for game realated issues where i go ? @tired birchgi is gameloop emulator staff member he ask me to goto pubg mobile server because this issue is from game side not from emulator side

[green agate]

The only issue from the game's side is a visual issue with the download progress.

[frozen rune]

you made me morron go there go here

[green agate]

This is because as previously stated, we do not provide support for the GameLoop emulator here.

[frozen rune]

ok who will provide support for pubg mobile emulator

[green agate]

This was already given.

[frozen rune]

gameloop administrator said we cannot provide support in game issue goto their official server of pubgmobile

[green agate]

Yes, but for future issues, we will not be able to provide support.

[green agate]

You will need to repair the client in order to fix the visual issue, other than that, we do not provide support for the GameLoop emulator.

[frozen rune]

i reinstalled window i resinstalled emulator 3 times + game this issue not fixed resources are paused in 57mb but it downloading still idk what game is downloading but it use my 10gb whole data and i am not able to pause it

[green agate]

In order to repair the client:

▫️ Tap on the topright during the main loading screen.

You will see a prompted button for this function.

[storm flume]

Please avoid going off-topic, @pastel narwhal. You may have unrelated conversations in #chat.

[brisk coyote]

i repaired it sir but it not fix it still downloading why you not going to fix that bug execpt aasking me do this and this

[night cloak]

Do u lose ur gear (armor helmet backpack) in metro map 2?

if u die

[storm flume]

Please do not use languages other than English, @steady harness. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steady harness]

Good evening, my account was hacked, can you somehow return the ?

[storm flume]

Please contact the customer service for further assistance, @steady harness. Refer to subpoint 5.4 in #faq for further information.

[steady harness]

Thanks

[humble plover]

How to make 90 fps in iPhone 14 pro max ,I can’t find that option

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS option for the device. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @humble plover.

[candid solstice]

Hello, can’t login to my Pubg mobile account, it says “try later” same with the password reset. What should I do?

[cyan citrus]

What is the login method you are using, @candid solstice? Also, please share a screenshot of the issue you are facing.

[candid solstice]

Phone and password

[cyan citrus]

Could you share a screenshot of the error message, @candid solstice?

[night cloak]

Do u lose ur gear (armor helmet backpack) in metro map 2?

if u die

[gusty idol]

i’m looking for help to recover my hacked account

[cyan citrus]

Try to reset your password one time or try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[storm flume]

Please contact the customer service for further assistance, @gusty idol. Refer to subpoint 5.4 in #faq for further information.

[candid solstice]

Here what it says when I try to reset

[gusty idol]

i can’t access my account to talk with the customer service

is there any email for pubg customer service?

[cyan citrus]

Try to put a password without any spaces and use a combination of numbers and letters.

[final rivet]

if you play with any emulator you get ban?

[candid solstice]

Already did. Password example: Greentooth261763

[cyan citrus]

You may use the Help option located on the login menu of the game if you cannot access your account. The e-mail for the customer service is [e-mail]. However, the only recommended way to contact the customer service is through in-game.

[cyan citrus]

There are different types of emulators available, but the only recommended emulator is GameLoop: https://www.gameloop.com. You can use it without any issues.

[gusty idol]

i want to recover my account
the hacker maliciously linked his mobile number and turned on the verification method
i have the social media link and uc purchase proofs

[final rivet]

Thanks

[cyan citrus]

Regarding this issue, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines. For further assistance with account related issues, please reach out to the customer service in-game.

[cyan citrus]

You are welcome!

[gusty idol]

@cyan citrus can you help me ?

[cyan citrus]

As mentioned previously, please contact the customer service for further assistance, @gusty idol. We cannot help you with compromised accounts through the community.

[gusty idol]

@cyan citrus i got this message

[cyan citrus]

Please contact the customer service through in-game. E-mail is mostly meant for general queries, @gusty idol.

[bronze girder]

My pubg mobile account was hacked what should i do?

[gusty idol]

so how can i contact the in-game service while i can’t access it ?

[bronze girder]

the first email of your account is from me

[cyan citrus]

Already answered. Please refer to my this response, @gusty idol.

[storm flume]

Please contact the customer service for further assistance, @bronze girder. Refer to subpoint 5.4 in #faq for further information.

[gusty idol]

@cyan citrus i can’t access any help options

[loud nymph]

My phone 13 pro max 90fps dont. Anyone know how to fix the problem?

[cyan citrus]

Close that menu and there is a Help option available at the right side of the screen.

[storm flume]

Please avoid going off-topic, @gaunt dove. You may have unrelated conversations in #chat.

[steady harness]

My pubg mobile account was hacked what should i do?

?

[candid solstice]

Why I can’t request verification code more than once per day? I cannot reset my password because of this

[rain socket]

Hello, I was logging into my account via e-mail, but my account has a phone number added by someone, and now it wants a verification code, but I can't log in in any way. I want the phone number to be deleted.

Hello, I was logging into my account via e-mail, but my account has a phone number added by someone, and now it wants a verification code, but I can't log in in any way. I want the phone number to be deleted.

My email address is [e-mail]

[storm flume]

Please contact the customer service for further assistance, @rain socket. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My pubg account was heck🥺

How can i recover??

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[loud nymph]

?

[safe marsh]

Hello everyone, I'm facing the following problem. Lost access to my facebook account Kvk me to return the entire game process in pubg mobile

[balmy drift]

Hello, I want to change my account to the Middle East because my account is currently Europe. Can you help me, thank you

[cyan citrus]

Did you have any other login methods connected with the same PUBG MOBILE account other than Facebook?

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[unborn willow]

hi, is there any way i can change region without waiting for 170days!! please help, thank you

[balmy drift]

.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @balmy drift.

[cyan citrus]

No, it is not possible. You will need to wait for the cool-down period to be over before you can change your region again.

[balmy drift]

So what i do ? I am in saudi arabia

And i do my account in Saudi Arabia

I created **

[cyan citrus]

Please refer to my previous response again, @balmy drift.

[balmy drift]

so i can’t transfer?

[tired fox]

Hi I’m just a bit curious. Is the material pack will last forever or it will end soon. Thanks

[night cloak]

Hlw

Anyone here?

@gloomy dagger

Hw is in conqueror

😒😒

Amd he upload video with hack

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[feral forge]

We do not have information in this regards.

[storm flume]

Please do not use languages other than English, @karmic hollow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[safe marsh]

@cyan citrus Unfortunately no

[cyan citrus]

Then you will first need to recover access to your login method by contacting the respective customer service of that social media account, @safe marsh. Your other option is to create a new account and continue playing the game.

[crimson thicket]

Hi

I have a video of someone teaming up. Where can I send it to you?

[potent elk]

Question is there anything in the rules that can get ur uc decreased?

[tired fox]

Thanks for the information

[grand bluff]

If this is not cheating (teaming in solo match) I don't know what is cheating🤬

[cyan citrus]

Please report such inequitable behavior directly through in-game using the built-in report feature or the customer service.

[cyan citrus]

Could you please elaborate?

[potent elk]

Basically I have bought a subscription a year ago and got 900 uc out of it
2 days ago I bought a purchase in a different app with a simcard it made me buy it for cheaper beacuse price convertions but today I lost 900 uc that I gained from the subscription for no reason

[fallen sinew]

25.09.2022 Tarihinde Değerli Oyun Hesabıma 3650 Gün erişim Engeli gelmiştir.Bu Oyunu Oynarken Herhangi Bir Hile Oyun Kodu Veya Verisi Değiştirmek Gibi hiç bir eylemim olmamıştır.Hile vs. Şeyler kesinlikle Kullanmadım sizden ricam erişim engeli gelen hesabımın tekrar kontrol edilip bana bilgi verilmesidir.Verilen Bir emek söz Konusu olup bir Zaman Harcanmistir.İnaniyorum ki Doğru Kararı Vericeksiniz.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen sinew.

[cyan citrus]

Did you receive any notice in your mail box regarding the deduction?

[potent elk]

No

Actually let me check maybe I did

I did not

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @potent elk. Refer to subpoint 5.4 in #faq for further information.

[languid gust]

cant login any fix

[modest knoll]

how i can restore my account?

[cyan citrus]

For how long have you been facing this issue?

[unique kiln]

Help

my account is blocked

but i didn't do anything

@cyan citrus

What can I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unique kiln.

[iron zodiac]

Hi, sir.My problem is that i was on the game and it kicked me out of game and told this notice,Can somebody help me?

[cyan citrus]

Does it happen all the time, @iron zodiac?

[iron zodiac]

No bro,Just this time.

[cyan citrus]

It is most likely an issue with your internet connection then, @iron zodiac. If it happens again, please share a video recording of the issue.

[iron zodiac]

Okay bro tnx

[cyan citrus]

You are welcome!

[night cloak]

My shots with uzi or p90 are bot registering after the update. Anyone else with same issues?

[cyan citrus]

Does it happen all the time, @night cloak?

[night cloak]

My account was stolen by someone and I returned the account, but the person changed the country and I want you to help me to change the country to my original country. I can no longer change it until after waiting 180 days. Please help and change the country to Singapore as soon as possible. Thank you

[cyan citrus]

You will unfortunately have to wait for cool-down period to be over before you can switch your region again, @night cloak.

[night cloak]

This is along time 180 days to wait ... because of this problem my ping is high icant play like this

[cyan citrus]

You will still need to wait, @night cloak. It is unfortunately not possible to change your region or server through any other way.

[night cloak]

But why this long time ...in the game support says the long time is 60 days why im having 180 days

[modest knoll]

@cyan citrus how restore my acc?

[cyan citrus]

What happened to your account, @modest knoll?

[cyan citrus]

It might be because you have previously changed your region as well.

[leaden rune]

Hello Can Anyone Help me ?

[cyan citrus]

How may we help you, @leaden rune?

[night cloak]

I want to ask the event of 4eve in Singapore will be in turkey

[leaden rune]

Someone Somehow he changed My First Email

[cyan citrus]

Could you please elaborate?

[leaden rune]

do u know how can i get it back?

[cyan citrus]

For compromised accounts, please contact the customer service directly through in-game for further assistance, @leaden rune.

[leaden rune]

Where to Contact @cyan citrus

Before Entering the game ?

[cyan citrus]

You can contact the customer service through in-game, @leaden rune. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

This event in Singapore region...will be coming to turkey region or just for Singapore

[cyan citrus]

No information regarding this, @night cloak. Due to copyright or other issues, certain items and events will not be available for you depending on your country/region settings.

[night cloak]

Thank you for your help have a good day

[cyan citrus]

You are welcome. Have a good day, @night cloak!

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @night cloak.

[night cloak]

Yes. Every game on different accounts.

[cyan citrus]

From where did you download the game, @night cloak? Have you tried to repair the game?

We unfortunately will not be able to provide any further information. You will need to wait patiently, @night cloak.

[night cloak]

I downloaded from the App Store then I reinstalled the game but still no luck.

[cyan citrus]

You're welcome!

[cyan citrus]

Got it! Could you please submit a report of this issue through #996546243859853424?

No, PUBG MOBILE is an independent mobile game. GameLoop is also developed by a different team. However, it is fine to use the GameLoop emulator to play the game, @night cloak.

[night cloak]

@cyan citrus thank you.

[cyan citrus]

You are welcome!

[bright gyro]

Wtat is this pubg are crezy ?

Why i got ban 1 hour ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright gyro.

[nova bloom]

Excuse me, can someone tell me why I take ten minutes?♥

[cyan citrus]

Could you please elaborate or share a screenshot of the issue you are facing, @nova bloom?

[nova bloom]

okey 1 minute send private

[cyan citrus]

Send it here.

[nova bloom]

ok

[nova bloom]

It comes to me a lot but I don't have a screen other than this

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @nova bloom.

[nova bloom]

and this also comes to me

[cyan citrus]

Regarding safety observation period, please refer to the following support article for more information or contact the customer service in-game for further assistance, @nova bloom.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[stray flicker]

i just opened the game and the internet crashed and then i opened the game again and this appeared and i didn't even enter a match!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray flicker.

[calm mango]

i just get to the top 500player i have to wait 00hr20 to get the conqueror or i can get before the refresh?

[cyan citrus]

The Conqueror tier is updated every day at 00:20 UTC, @calm mango. The top 500 players from each server will be promoted to Conqueror tier every day on the same time.

[calm mango]

alright thanx you so much

[cyan citrus]

You are most welcome, @calm mango!

[delicate talon]

So basically i got scammed and my linked email with my entire google got stolen and with this phone number link you can only link if you connect through the linked email and if he links the phone number my account is as lost , so i wanted to ask you what can i do? Because if he turns on the code verification to connect i lost it. I can confirm i have both logins and anything you need that i still have access to.

[crimson thicket]

Did not get ban so can i share vieo in discord and where ?

[rapid moth]

Good afternoon. My account was hacked. I let a man in
e-mail code on the account, and after that I tried to log in, but the game
a verification code is required for another phone number. The account had links to VK, Facebook and mail. But with all login attempts, it requires
confirmation code, not to my number. What should I do or say
Goodbye my account? My ID is 5607983869 I wrote to the developers by mail and they didn’t help me in any way 😦

[celest shadow]

Please be advised that you are prohibited from selling, gifting or lending your account to anyone as this is against PUBG MOBILE's terms of service. We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts are done. We recommend players to use their own game accounts and not share their login credentials with anyone.

[rapid moth]

I know and understand this. I just encountered this for the first time and if suddenly you can do something to remove another person from my account, I will be very grateful, or at least block the account. I’m very scared that they deceived me, and I don’t even have friends to consult what to do in such situations and it was worth it to do it at all. excuse me, please

[storm flume]

Please contact the customer service for further assistance, @delicate talon. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @rapid moth. Refer to subpoint 5.4 in #faq for further information.

[winged palm]

resource corrupted,please try again how to fix

please help

[pure shoal]

my account is scammed please help

[storm flume]

Please contact the customer service for further assistance, @pure shoal. Refer to subpoint 5.4 in #faq for further information.

[gusty saffron]

@celest shadow bro i need help regarding the strikes i got on my yt channel (Valiant Gaming) non of the videos were on config or any kind of those activities please re check on this it is my request

[rapid moth]

Īēʕ͡تʔī 5607983869 my level is 68. I have been playing for 3 years.
[e-mail]
I have a binding VK facebook and mail. but my account was stolen and now when trying to log into the account it requires a double check on the phone number. i can't get in

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gusty saffron. We may otherwise have to mute you.

Please contact the customer service for further assistance, @rapid moth. Refer to subpoint 5.4 in #faq for further information.

[modest knoll]

my account was linked to Vkontakte, after a while I decided to go to it, instead of mine - a new account

[fringe gale]

When will dodge event and spin be available for all regions ?

[cerulean girder]

Does this spin come back?

[shadow trout]

please help hacked my account

[sly plinth]

this happens everytime i join the game?

[north tinsel]

I want the location of the company's office, where is it?

[celest shadow]

It is only available in select regions.

[celest shadow]

It is only available in select regions.

[fringe gale]

Is it possible to tell the available regions for the spin ?

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[cerulean girder]

Im american i should see the spin😕

[celest shadow]

Please switch between your Wi-Fi or Cellular. Otherwise, you need to check your Internet connection.

[celest shadow]

You can contact the customer service in-game. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Canada, United States, Mexico, Brazil, Columbia, Peru, Ecuador, Argentina and Chile.

[fringe gale]

Thank you @celest shadow

[north tinsel]

I want the location of the company building, I will file an official complaint

[lilac rune]

help

[celest shadow]

Please use the in-game customer service for further assistance.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lilac rune. Remember to read through #faq before asking questions in the support channels.

[lilac rune]

can you help me

?

[celest shadow]

We are unable to provide assistance if you do not ask a question or state a problem.

[north tinsel]

I do not want help from the technical support inside the game. I want to go to the company office to file an official complaint

[lilac rune]

The Google account that I had was given that I want to remove it from the account and I don't know how

[celest shadow]

For account-related issues, please contact the in-game customer service and provide the support agent with the required information. This is necessary to prove your ownership of the account.

[north tinsel]

Technical support within the game does not help. I sent them 7 days ago and there is no help and they continue to ignore. This is not a respectful treatment from respected technical support. I will file a complaint directly at the company’s building

[median crane]

Can someone from management contact me? Thank you

[celest shadow]

Please elaborate more on your issue and provide a screenshot.

[lilac rune]

My account in google take ban I want to remove the account from the account in pubg

[north tinsel]

I gave them everything and every time a different person asked me for the same data they could tell me if my information was wrong or not but every time someone texted me

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

If you have not received a response within a reasonable time span, you can send another message as a kind reminder.

[celest shadow]

How can we help you?

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[north tinsel]

I have worked together a lot of technical support from different companies, and I did not see a failed technical support such as the technical support of PUBG company

[median crane]

@celest shadow I'm a pubg mobile player, I got banned even though I don't use cheats

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median crane.

[lilac rune]

I cant so number 3 this account take a ban i cant login with it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac rune.

[north tinsel]

Did you know that the technical support in other gaming companies is that there is a consultant who writes to you directly in a lesson from the official website and understands my problem and solves it and does not leave me when the problem is solved

I ask you to place PUBG Mobile, nothing else

[storm flume]

Please contact the customer service for further assistance, @lilac rune. Refer to subpoint 5.4 in #faq for further information.

[sly plinth]

wdym my internet is fine?

this happend when the update was released

[night cloak]

Hi i need help

[cyan citrus]

Hello! How may we help you, @night cloak?

[cyan citrus]

What is the device you are using?

[celest brook]

I need team pls@cyan citrus

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @celest brook.

[mystic cliff]

Help me please. Can't login to my android account. And I can’t even recover my password. I don’t receive a message in the mail, what should I do?

[sly plinth]

ios 8+

[cerulean girder]

I dont see this event, what may be the reason? Im From United States.

[cyan citrus]

Please try to perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart your device one time and see if it will make any difference.

[crimson thicket]

Hi i have a video of someone teaming up. Where can I send it to you link or video ? in discord ???

[cyan citrus]

Did you have any other login method connected with the same PUBG MOBILE account?

[crimson thicket]

In game play did not baned

[cyan citrus]

Please report such inequitable behavior directly through in-game using the built-in report feature or the customer service. We unfortunately cannot help you with such reports through the community, @crimson thicket.

[sly plinth]

i already did that

[cyan citrus]

Try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @sly plinth.

[mystic cliff]

no, but at the moment they wrote to contact support

[cyan citrus]

Make sure that you are entering the e-mail address or try to log into the account with the verification, @mystic cliff. Also, there is a daily limit to receive the verification codes, so you might need to try again tomorrow. If the issue persists, please reach out to the customer service in-game for further assistance.

[shell cape]

If I was blocked for 10 years in the metro piano. But I haven't played with cheats, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell cape.

[brave shore]

Anyone here can help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brave shore. Remember to read through #faq before asking questions in the support channels.

[brave shore]

I have maximum graphics and frame rate for ultra hd in pubg and the m416 glacier skin is max and still not shining???? Why? I saw it in other phones it's shining

@storm flume plz help

[mystic cliff]

The problem is that even the code does not come to the mail.Thanks for the clarification

[brave shore]

Hey!! Help

@brave shore ..

R u sure this is a support!!!!!

[cerulean girder]

Hey why cant i see this event? What may be the problem?

[cyan citrus]

What is your in-game region?

[cerulean girder]

Usa

[storm flume]

Please contact the customer service for further assistance, @cerulean girder. Refer to subpoint 5.4 in #faq for further information.

[rigid oracle]

helo my name is the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem This is my account ID506丨صالح Thank you ID PUBG MOBILE : [phone]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid oracle.

[little rain]

Optimize the game it's so laggy in low end devices

[zenith finch]

Why does this happen i am not using any third party apps or any sort illegal program
Whenever i tries to kill more than 15 kills this happens

[little rain]

When i press jump my fps goes to 30/35fps from 60 also when a squad rush or fighting the fps also dropping to 40/45fps some time 20fps how can we play this game smoothly changing a device not solution we also play other games like cod, apex these game runs smoothly on low devices

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky skiff.

[frozen rune]

hellow can someone give me graphic pack OD pak folder please upload it and i will download it and paste to OD PAK folder coz downloading resources not going pause and using too much internet data

i just need 200MB downloaded Graphic pack resources to stop it from downloading

anyone admin who can give me OD PAK folder link ?

[exotic rampart]

how to report bug for pubg mobile

[frozen rune]

please report my bug too Downloading resources not going pause now you can report there #996546243859853424 create thread there

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @exotic rampart. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[cobalt glen]

Yo I have a Pubg mobile problem.My account has been hacked and stolen I don’t have access to it. s

[cyan citrus]

You can try to clear up the extra game resources, repair the game, clear game cache, lower the graphic settings and make sure that your is under optimal temperature when playing and you have enough internal storage left in the device. If these troubleshooting steps do not help with your issue, your device might be too old and you will need to upgrade your device.

[cyan citrus]

You unfortunately cannot download the resource files from external sources and you will need to download them from inside the game. If you are on a mobile network, you can pause the automatic downloads from the resource management center.

[frozen rune]

its not going pause in emulator brather this option is only for android peple

[cyan citrus]

Please contact the customer service in-game and customer service of your social media accounts for further assistance with compromised accounts. Please be advised that if you do not have access to your PUBG MOBILE account, the customer service in-game may not help you to recover your account and you will first need to regain access to one of the login methods by contacting the respective customer service of that social media account.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @crystal solar. We may otherwise have to mute you.

[cyan citrus]

We provide community support only for mobile platform. You can try to reapir your game.

[fiery karma]

There’s an issue on my account account i gave it to my friend for some time he linked his Facebook and used his social network profile picture on pubg after taking my account back i unlinked his Facebook and linked mine but it’s still showing his profile picture on social network and not my Facebook profile how is this even possible? i unlinked his Facebook

And the region option is also not showing

[cyan citrus]

Sharing of accounts or otherwise giving access of your account to anyone is against PUBG MOBILE's terms of service, @fiery karma. Regarding the profile picture, for some cases, it might take a while to sync your profile picture of the social media account in the game. You can try to logout your account and log in again or try to update your profile picture again. The option to change your region is not available if you switched to a country in the game from European continent.

[fiery karma]

it has been 1 year since i linked my Facebook and trying to use my profile but it’s still now showing 💀

[cyan citrus]

You can try to contact the customer service in-game for further assistance in this regard, @fiery karma.

[fiery karma]

Tried everything nothing worked

[cyan citrus]

We unfortunately will not be able to help you with that any further.

[fiery karma]

👍🏻💀

[maiden vale]

@cyan citrus

[cyan citrus]

How may we help you, @maiden vale?

[inland apex]

can anyone help me ?

@cyan citrus

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @inland apex. Remember to read through #faq before asking questions in the support channels.

[inland apex]

someone stole my account and i can't login anymore because of he put his phone on my account and activated 2 step verfication
@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @inland apex. Refer to subpoint 5.4 in #faq for further information.

[fair drum]

This player play with cheats, I report him but not banned

518547089

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fair drum. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lapis nacelle]

@polar marsh How I get Pubg MObile partner Badge ?

[barren turret]

Hi
Hi I have zfold 4 why I don't have 90 fps
The zfold 3 have 90 fps

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @lapis nacelle.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[barren turret]

@storm flume

The old one samsung zfold 3 have 90 fps but the new one is more powerful and doesn't have 90 fps

[cyan citrus]

Please refer to my previous response, @barren turret.

[barren turret]

Ok

Mybe because it's a new phone ?

[languid gust]

any way to get renames without uc

[grand bluff]

Hi, I reported this player for teaming but the answer I recieved is no cheating, what is that, did these teamers buy pubg company or something?

[green agate]

You can get one as a returning player.

[green agate]

It means the investigation did not find them to be cheating, and I doubt they could buyout the company.

[proud geyser]

My pubg account is blocked just because when I didn’t use anything, how can I appeal it to the mail, they don’t answer me

[green agate]

How long has it been since you submitted a ticket to the in-game customer service center?

[grand bluff]

You can clearly see they are teaming, am I wrong?

[proud geyser]

Today, but for what blocking, I just lose time without my account, how can I unlock it faster.

[green agate]

The in-game customer service center are the only ones that can help regarding in-game issues.

[proud geyser]

sorry, the translator did not translate correctly

The account is blocked and I did not play with cheats, what kind of incompetent admins are in the game

[green agate]

They have however been placed under observation, but it is just that the system does not consider them as cheating.

[green agate]

There are no admins in the game.

[proud geyser]

And how long will I have to wait for an email?
I will lose all the time RP

[green agate]

It can take a long time due to how many cases they receive a day, so there is not a definable timeframe for when you will receive an answer.

[grand bluff]

So they would continue teaming and no one will ban them?

[green agate]

You can try reporting them again to see if the system can detect it.

[grand bluff]

Okay
Thanks for taking your time to answer me😊 ❤️

[vernal agate]

Good evening or good morning, depending on the time I have a company pubg
There is a problem on my personal account in the game Pubg
I entered the category of the region, and despite that it says that I am not categorized, knowing that my account is linked to a Facebook account and is sponsored

[cyan citrus]

Please share a screenshot of the issue you are facing, @vernal agate.

[vernal agate]

I have written in the classification of the region is not classified and I have already entered the classification

[cyan citrus]

Share a screenshot, @vernal agate.

[vernal agate]

this is the problem

@cyan citrus

Why is there no answer?

[patent turret]

Hello, My account Doesn't Have Region. How i can fix it ?

[dull bobcat]

Hello, I have a problem regarding PUBG Metro, everytime I try to do undercover because I'm severely broke. It doesn't allow me to enter the match, it's not that it won't. But for some reason it takes 10 mins or longer to even enter, I just can't seem to enter an undercover match.

[cyan citrus]

Please change your game language to English and share another screenshot.

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[cinder otter]

hello, I lost access to my account, where do I go?

[vernal agate]

@cyan citrus Rank Region

[cyan citrus]

It seems like your account level is too low to be ranked yet, @vernal agate. Please increase your account level.

[storm flume]

Please contact the customer service for further assistance, @cinder otter. Refer to subpoint 5.4 in #faq for further information.

[vernal agate]

@cyan citrus What is the classification level? Is it 36 ​​or a second level?

[cyan citrus]

Sadly, I don't have information in this regard, @vernal agate. You can try to contact the customer service in-game.

[fallen idol]

Hello

My friend picture is ban for one week any help?

[cyan citrus]

Please share a screenshot of the issue you are facing, @fallen idol.

[hollow trout]

How do I change my region. My server is set at usa and it says my region is not configured but it’s set to Germany

[brave shore]

Anyone here for help??

I have maximum graphics and frame rate for ultra hd in pubg and the m416 glacier skin is max and still not shining???? Why? I saw it in other phones it's shining

All the skins have no shining lights

[winged vessel]

Hi I need help with how to report them team up ( come together) in solo

[cyan citrus]

You might need to select your province, city and landmark, and then tap on OK.

[cyan citrus]

Please share a video recording of it.

[brave shore]

@cyan citrus

[hollow trout]

I need to change the country. It seems to be set in Germany and I can only choose the city. Where do I find the duration of when I can change it?

[brave shore]

Is this an official account?

[cyan citrus]

Please report such behavior directly through in-game using the built-in report or the customer service.

[brave shore]

They asked me about codes and verfecations codes

[hollow trout]

That is a scammer lol don’t give him any information 😆

He messaged me too

[brave shore]

And need to know my email

[cyan citrus]

They are scammers. Please do not fall for such frauds and report them directly to Discord at https://dis.gd/report. The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[cyan citrus]

You can change your region through your Account settings of the game. However, the option to change your region is not available for the accounts registered in European continent.

[hollow trout]

It was registered in the USA. Idk if it doesn’t let me change it then nvm. Thanks quendi

[cyan citrus]

You can try to check in your Account settings of the game, @hollow trout. And, you are welcome!

[brave shore]

My account has been hacked

And he put a secondry verification code

How can help me?

[storm flume]

Please contact the customer service for further assistance, @brave shore. Refer to subpoint 5.4 in #faq for further information.

[brave shore]

Where i can contact them?

[fallen idol]

Does pubg have a real costomer service or are they bots like in the game Lmaoo

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[feral forge]

Please refer to subpoint 5.4 in #faq for further instructions on how to contact the in-game customer service.

[fallen idol]

People spend so much money and you guys thinks it's a joke

Not a good service seriously enough is enough

[brave shore]

No one answered me

Please I'm dying

I'm dying

My account please

Anybode help mes

[fallen idol]

Bruh they are bots

[brave shore]

Help me please

[feral forge]

Please be advised that we are unable to assist players with account related issues through the community in any way. If you have already contacted the customer service in-game, please be patient for a response from them.

[brave shore]

😔😔

[feral forge]

If you do not require any assistance please move to the discussion channels, @fallen idol.

[brave shore]

I'm dying seriously

[celest shadow]

How can we help you?

If the account does not belong to you, you should not use it. Account sharing is against PUBG MOBILE’s terms of service.

[stable wasp]

Don't have the region option

[green agate]

Which region option, can you give me a screenshot?

[stable wasp]

Here it is

I want to change my region

Now my region is on Germany but iam in Pakistan

I want to change it

[storm flume]

Please contact the customer service for further assistance, @stable wasp. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Follow those instructions.

[stable wasp]

Ok

[split aurora]

Не могу войти в игру

[storm flume]

Please do not use languages other than English, @split aurora. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[split aurora]

can't enter the game

[bitter venture]

Will 90Fps Come To IPhone 14 Pro Max?

[ocean fractal]

Its already there 👀

[bitter venture]

Out Of The Box It Supports Smooth+Extreme?

[bitter venture]

No Option For 90 Fps Mode

[ocean fractal]

Make sure your ios updated to 16.0.2

[bitter venture]

Oky Thanks For Info

[summer orchid]

How i can get up merit? I have 47 merit

I was playing Vsal mode, but didn't help

[frank gate]

Hello Pubg 5 seasons ago i requested for 90fps option in MI 11 T PRO which this device has full spec support for 90fps and still it haven't launched yet to this device. please can I know will 90fps come for mi 11t pro or not?

[ocean fractal]

Play classic unranked mode. Position Top 10 will get you +3 merits. Top 11th-50th +2 merits and 51st-100th will get you +1 merit.

[tacit quest]

Anyone

What about PMCO in Bangladesh Region?

@celest shadow

[granite marten]

hello, I bought 3000 +850 uc, came only 1932, what to do with it? I recorded the screen during the replenishment

[summer orchid]

@ocean fractal but i cant play classic mode, i have 47 merit

[ocean fractal]

Play solo

[summer orchid]

Too cant

[ocean fractal]

Play unranked

[frozen rune]

hellow @celest shadow is this 534 mb version is global ? which should i need to download

[celest shadow]

Both APKs are the global English version of PUBG MOBILE.

[frozen rune]

then what is difference bet them 534 MB and 1 Gb

[storm flume]

Please contact the customer service for further assistance, @zenith heron @granite marten. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @frank gate:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[green agate]

eSports questions can be asked inside of our eSports Discord for PUBG MOBILE.

[dry pawn]

Open recall issue. recall player did not show immediately.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dry pawn. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[feral forge]

Have you tried to restart the game?

[twilit sinew]

Hello, I have an issue but I do not get it clearly. I'm being banned from participating on All Stars Challenge, how can I solve it?

[dry pawn]

Restared 2 time but not showing. Now I opened the game and its ok now. It takes half an hour to show up there. It should be immediately.

[night cloak]

I can not see weekly report how can i get it back??

[feral forge]

We do not have information on when will it come back. But there is already a post covered some suggestions regarding this event in #996458713126797405 and has been acknowledged by the community manager.

[night cloak]

So it is not visible for everyone?

[feral forge]

Yes.

[hazy crown]

This is my account, cz I cannot post any comment from that discord account, so I have to switch to this and continue the conversation. The problem is, I cannot participate on crew for All Star Challenge, but I don't know why? Can someone explain it?

[oblique hill]

Is there a way to appeal for ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique hill.

[chilly spade]

You mean all talent chapionship?
You may have a bad record or a violation in the past which blocked you for participating in ATC.

[storm flume]

Please do not use languages other than English, @mystic sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ashen flame]

Please give me PUBG MOBILE ESPORTS dc link.

[storm flume]

Please do not use languages other than English, @mystic sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

https://discord.gg/esportspubgm.

[hazy crown]

Is that permanent? Am I able to participate in ATC again?

[night cloak]

Do you have to complete all weapon missions to get "on a mission" title?

It says "complete any 6 of the following". Which means pick either one out of the 6

I completed assault mastery 5 and still have not received my title

[hazy crown]

You need to complete all the achievement to get "On a mission", complete 4 to get "Veteran" and 2 for "Warhorse"

[hazy crown]

Is there any solution for me to play ATC again? Please

[covert rain]

PUBG , its wrong someone 3rd linked my id and i am not able to get back my account despite I havr google play

😭😭

[gaunt dove]

ihave also this Problem but the Support are to bad

[covert rain]

Yee

Called no.1 game

How can hacker waste my 3 year of hard work 😦

[gaunt dove]

My Account is 10K and someone hacked my Twitter acc and put 2FA and im not able to login, Support is verrryyyy bad

[covert rain]

Sad bro same here

[gaunt dove]

see my account someone another is Playing with it 5764120972

5762140972

[covert rain]

I still have google play

But hacker linked his email

[gaunt dove]

i had all, only no Phone number, he addes his number and turned 2FA

[covert rain]

<@&639889499718942720>

What is 2FA?

[gaunt dove]

2 Factor Authentication

[covert rain]

I'm really disappointed by the supporting stuff

[chilly spade]

Permanentely.

[chilly spade]

You may refer to #faq subpoint ** 2.7**and 2.8

[chilly spade]

@gaunt dove ^^

[covert rain]

They are not helping bro

I tired very time.

@chilly spade the hacker has linked his email but i have google play

[chilly spade]

You may refer to #faq subpoint 2.8 and 2.7 and if they still can't help you, you may contact in-game support as we cannot help with this further.

[covert rain]

The simple method is just unlink email and number from 5750238676

Please 🙏

[storm flume]

Please contact the customer service for further assistance, @covert rain. Refer to subpoint 5.4 in #faq for further information.

[winged umbra]

Hello. Where can I check in game, at what time the rank (conqueror) is given? Thank you

[soft prairie]

I want support team

[cyan citrus]

The Conqueror tier is updated every day at 00:20 UTC. The top 500 players from each server will be promoted to Conqueror tier every day on the same time.

[cyan citrus]

Hello! How may we help you?

[soft prairie]

I want to know the date of the BMCO Championship

[cyan citrus]

You may refer to the tournament schedule on https://esports.pubgmobile.com/pmco, @soft prairie. For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[rough river]

Hi . Can i use ipad in pmco ?

[shy ridge]

hello, what to do when you enter the game, the server does not answer?

[cyan citrus]

No, it is not allowed. For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[cyan citrus]

Please share a video recording of the issue you are facing.

[cyan citrus]

What is the device you are using, @shy ridge?

[shy ridge]

Poko x 3 Pro

[cyan citrus]

Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @shy ridge.

[shy ridge]

sorry, but how to change it

[frank gate]

@lime juniper Mi11 T pro have the spec to support 90fps but still it haven't been released yet . Please when will it release to this device

[cyan citrus]

You may refer to the instructions provided on https://developers.cloudflare.com/1.1.1.1/setup-1.1.1.1/android.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[thorn condor]

where do I log in to register for the pmco

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports, @thorn condor.

[thorn condor]

where can i find him?😅😅

[cyan citrus]

You are already a member of that Discord server, @thorn condor.

[thorn condor]

Really?😂😂

I found him thanks 😅

[cyan citrus]

You are welcome, @thorn condor!

[shy ridge]

did not help (

[cyan citrus]

What is your country, @shy ridge?

[shy ridge]

Ukraine

[storm flume]

Please contact the customer service for further assistance, @shy ridge. Refer to subpoint 5.4 in #faq for further information.

[burnt mauve]

A month ago, I left the tournament brigade, since it was inactive, I left in order to create my own and recruit friends there. I've been banned for a month now and I can't create or join a brigade for tournaments. I have never cheated, I play with IOS 16.0.2 without hacking, the last time I participated in a tournament was a few years ago. Why do I have a ban??? why can't I create a team for the tournament??? I haven't played in a tournament for many years and in the entire history of my game in PUBG Mobile I have only participated in a tournament once and it was a fast game where I died immediately, that was years ago. I have always played from one iOS device. PLEASE HELP ME WHAT SHOULD I DO TO SOLVE THE PROBLEM. // MY ID: 5267172304

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @burnt mauve.

#news message.

[night cloak]

i just got banned for unoficial games launcher

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crystal shell]

help me change the server to europe changed it by mistake and now i can't change it
pay attention to this message please

if what I wrote in support did not help

[cyan citrus]

You will need to wait for the cool-down period to be over before you can change your server again, @crystal shell. This is not an issue and this is not something customer service can help you with.

[crystal shell]

😢

can't this problem be solved?
I'm sure it can be solved

[cyan citrus]

This is not an issue, @crystal shell. There is cool-down period and you can only change your server once every 60 days. It is same for everyone.

[crystal shell]

I understood this, well then, for support, they came up with something to tell me that this is not a problem
I don't understand why it can't be changed through you
understand me as a human lay aside your rules and try to help

[cyan citrus]

We could have helped you if it was possible. Please avoid persistent, @crystal shell. There is a clear indication before you change your server, and you cannot change it again before 60 days period is over. Hope you understand. Also, we only provide community support through this platform.

[storm flume]

Please do not use languages other than English, @crystal shell. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[keen musk]

Why I banned

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @keen musk.

#news message.

[keen musk]

Okay thx

[cyan citrus]

You are welcome!

[night cloak]

Hello,
I was banned due to data exchange after wifi slow connection and disconnection. I can't enter the game because of this wrong ban. Please fix this problem in the game.
ID: 51656454214

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dire sphinx]

if i send someone 50 bikes what will be my pop lvl in his acc?

[green agate]

The last I remember they were 200, so it would be 10,000 @dire sphinx

Or at least around that number range.

[upbeat crag]

Is there any mod here?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upbeat crag. Remember to read through #faq before asking questions in the support channels.

[sweet rover]

Beluga?

[dire sphinx]

no no i meant the pop lvl w8 let me send u a ss

like this guy has 23 lvl who sent private plane

[clear raven]

Hello
i have samsung s21 fe fg mobile
with exynos 2100 cpu
is the 90fps option will available soon?
Thanks 🙏🏻

[green agate]

You should be able to find the relevant details page describing this inside of the game.

[storm flume]

Please refer to this channel's pinned messages for further information, @clear raven:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[upbeat crag]

I recently bought this I’d and now when I want to create or join a crew it says you are currently banned from playing matches in crew

[cyan citrus]

Selling or purchasing accounts is against the terms of service of the game, @upbeat crag. Accounts that have a history of cheating will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message.

[clear raven]

i didnt found any thing helping me in pinned massages

[upbeat crag]

The id don’t have a history of cheating

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cyan citrus]

Please feel free to contact the customer service in-game should you require further assistance with this.

[clear raven]

my device support 120 hz and exynos 2100 equal sd888

[cyan citrus]

Please refer to my previous response again, @clear raven.

[green agate]

You might need to read through #cheating-news thoroughly.

[clear raven]

ok thanks 🤍

[cyan citrus]

You are welcome, @clear raven!

[storm flume]

Please contact the customer service for further assistance, @neat kettle. Refer to subpoint 5.4 in #faq for further information.

[proud geyser]

Hello, I am writing to those support at this mail [e-mail]
I've been ignored for a day now, tell me how to unlock my account if I'm not guilty

[green agate]

Their email is not for account-related issues as is given promptly via warning before we give it to people.

[proud geyser]

Where should I go with this question?

[green agate]

All account issues must be taken to the in-game customer service center.

They are the only ones with the ability to change information connected to your account.

[proud geyser]

using the emulator is a violation of the rules?

[green agate]

No, GameLoop is simply just the only recommended emulator for PUBG MOBILE.

[twin dirge]

Excusme

What

I am change region game

Plzz guide me

[cyan citrus]

What is the issue you are facing when trying to change your region, @twin dirge?

[twin dirge]

I am pakistanii

My game region is united kingdom

So plz guide me

[cyan citrus]

What is the issue, @twin dirge?

[dawn jacinth]

Hello, I want to inquire about the weekly classification. Does the tent classification end today and receive the prizes tomorrow, or does the classification end tomorrow and receive the prizes directly?

[storm flume]

Please do not use languages other than English, @twin dirge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[twin dirge]

Myy region is united kinhgdom

Kingdom*

I am from pakistan

Are you help for me

My pubg id is not showing option change region..?

[night cloak]

Hello guys

Sa one using hack and he play room with me and I record video how I report it by video any one help me I have full video

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[twin dirge]

What should i do now

Tell me how it will change region

[dawn jacinth]

Kindly reply to my query please

[night cloak]

Now I upload video on YouTube thanks

[cyan citrus]

You cannot do that. If your account is registered in European, you will not be able to change your region.

[crisp thunder]

heya is there any way to recover an account that was linked to my FB or gmail or google play games?

I had an account linked before but whenever i try to login it says create new account

[proud charm]

hi

[cyan citrus]

It means that you are using a different login method or the login method was removed from your PUBG MOBILE account. For further assistance, you can try to contact the customer service in-game.

[cyan citrus]

Hello! How may we help you?

[crisp thunder]

the customer service in game are just a bunch of answers

is there no way to contact a representative or something

[gloomy swift]

Will iPhone 14 pro max get 90frames?

[cyan citrus]

The only way seek help for account related issues is through the customer service. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[blazing tulip]

Why?

[pure star]

will pubg add the Lamborghini Crate again?

[cyan citrus]

No information regarding this. You may provide your feedback about the game through #996458713126797405 in compliance with the channel's guidelines, @pure star.

[cyan citrus]

Please change your game language to English and share another screenshot.

[grim bison]

@celest shadow

Any mod ?

Any staff ?

[celest shadow]

How can we help you?

[grim bison]

@celest shadow I want help regarding game where should I contact

[celest shadow]

What is the issue you are facing?

[grim bison]

Game not opening

[sharp flint]

When its the new update coming !? For new event characters and all @grim bison

[celest shadow]

Please provide a video recording of your issue.

[grim bison]

Wait let me explain

[celest shadow]

You may refer to #news for further information.

[grim bison]

I have visited India for just a visit and here I think pubg mobile is banned , so I am not able to play it here and I want to collect my daily rewards , so what should I do ?

@celest shadow any solution ?

[celest shadow]

Please refer to subpoint 4.10 in #faq for further information.

[grim bison]

@celest shadow but I don't reside in india

I here only for 2-3 days

And even if I want to play the new update the pubg mobile indian version is not available for me

[night cloak]

Anyone here to help?

[cyan citrus]

Hello! How may we help you, @night cloak?

[median holly]

For some reason the game is not allowing me to buy UC.

I click purchase and nothing happens

[feral forge]

Can you please provide any video recording or screenshot?

[night cloak]

This is a solo match, I was doing pretty good and these teamers killed me, how do I report them?

[median holly]

This is what it does over and over again and then disappears

[night cloak]

Hold Lean not working when it's on in setting on livik

[feral forge]

Can you please check if the issue that you are facing is what is reported in #1006762999073210420?

[feral forge]

How long have you been facing this? Have you tried with a different Internet connection?

[feral forge]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.

[median holly]

Today is the first time I encountered this problem

[past glen]

anyone know how to fix the gyro problem its on but isnt working?

[cyan citrus]

What is the device you are using, @past glen?

[outer pewter]

Currently, I bought an id card two days ago, now there is no way?

+My friend and I we play rank to get a conquer he change the server to north with me and we play and he get crown after this day the server is returned to Europe

[past glen]

i powewd off my phone and turned it back on it worked

[cyan citrus]

Glad to hear that!

Could you please share a screenshot of the issue you are facing, @molten sparrow?

[cedar kayak]

today, after the update, it is buggy. on all servers 360 ms. throws him out of the game. there was some event with different characters (Carlo, Sarah, Emilia and others), but then it disappeared.

[modern laurel]

@cyan citrus

[modern laurel]

@feral forge

@lime juniper

That's what he said

[shrewd hare]

testing the automod by saying the word ban so this dude can see...

[green agate]

Has this user checked the login menu customer service center?

[calm prawn]

yes i have

and yall can kick that sakisakisaki account. i was just testing the automod bc nebula told be me could say the b word without getting muted

[green agate]

What was the reasoning?

[calm prawn]

nebula told me he said the baπ word without getting muted so i was just seeing if yall finally changed that automod system

bc my main account is still muted on here bc of me saying the word baπ

[green agate]

I meant the in-game ban.

[calm prawn]

my first ban came during the update. i played on new map nusa and got 4 safety observations and then a permaban. my second id was just a straight up perma ban within the next day. didnt even get close, got a few ither account's up to plat and got banned and then played on an ace dominator account and dropped 20 kills and got flagged as high risk and banned.

[night cloak]

I'm tired of reporting that Nusa Travelogue isn't available on my device... keeps saying event not open yet

[green agate]

Yes but what was the reasoning for your ban?

[calm prawn]

violating game regulations or something ig

[storm flume]

Please do not use languages other than English, @versed shuttle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[versed shuttle]

Hello, can I change the name of my team in pmco I made a simple mistake in the name

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[green agate]

Once uploaded, these images should explain what regulations you have violated.

[calm prawn]

ik the regulations and i havent did any of that

i report players they get 7 day baπs despite aimbotting or using obvious esp and i dont do anything and i get baπ for 10 years. hence why im quitting pubgm bc its just not worth playing when i can play codm that has an actual working anticheat that doesnt false baπ just bc ypur good at the game and are playing on a low tier account. the anticheat works different based on your tier. it shouldnt work that way. the anticheat should be the same for any player regardless of tier. bc then youd realize how broken it really is.

[soft mauve]

When I enter my pubg, it asks me for a secondary verification. The person who hacked the account did a secondary verification

Someone hacked my account

[storm flume]

Please contact the customer service for further assistance, @soft mauve. Refer to subpoint 5.4 in #faq for further information.

[soft mauve]

How do I contact customer service

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[green agate]

eSports questions may be relegated to our eSports Discord server.

https://discord.gg/esportspubgm

[night cloak]

Hi

I'm trying to enter my account, but verification code didn't come to my email.

And [e-mail] blocked my email.

Please help me!

[stark gazelle]

Scan now

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

We provide community support only for the global English version of PUBG MOBILE here, @stark gazelle.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[stark gazelle]

this well hac

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @stark gazelle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[teal osprey]

sorry for late response, i did what u told me but still my buttons delay sometimes even tho i have 20-50ms all the time, what u suggest to do next?

its looks like the api of the game cant register buttons combo, sometimes i have to click the gun 5 times to switch it even if i have 50ms

i have the impression that if u click many buttons one of them is not gonna work because of slow api cant stand at speed

[storm flume]

Please do not use languages other than English, @empty reef. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[empty reef]

Hello, I was linking my account to the game only on Facebook, and Facebook has crashed and I am unable to connect to my account in the game, please help to recover my account

[jade nest]

What device do you use?

[empty reef]

I was linking my account to the game on Facebook and Google, and the Google link is missing, and I can't access Facebook, please help to recover my account in the game

[covert rain]

@celest shadow dude my account has been hack

And i have google play

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[soft mauve]

How do I contact technical support?

[clear berry]

My trace skill is clearly on as u can see red on my fire button but it still didnt work? Lol

[torpid goblet]

Help me
"Unable to connect to server. Please try another network or grant WiFi access to the game in your settings. Error code: 554827782"

1. Device model name (model, OS, version): Gameloop and Memu
2. Network connection (Wi-Fi/data): Wifi
3. When this happened: it's been more than 1 week
4. Region : Semarang / Indonesia
5. Cellular ISP/operator : Indihome

I've tried using a vpn but it still doesn't work

other problem can't download resource/map and others. and can't login to the main account, can only log in to the guest account

[storm flume]

Please contact the customer service for further assistance, @soft mauve. Refer to subpoint 5.4 in #faq for further information.

[static lark]

Hello,I have problem,when I want to send popularity I am reciveing this message failed to send(parameter error)

[feral forge]

This has something to do with your Internet connection that it cannot connect to the game's server, can you please try to set up a DNS and perform a routine repair from the login menu of the game and see if it helps?

[feral forge]

If you believe that it is a bug, feel free to create a post regarding this in #996546243859853424.

[teal osprey]

ipad mini 5