questions

[north tinsel]

so, what's the solution

If they don't care if our accounts are lost

[storm flume]

Please contact the customer service for further assistance, @north tinsel. Refer to subpoint 5.4 in #faq for further information.

[green agate]

This is the solution.

[north tinsel]

I want a representative to send me in customer service to understand my problem and solve it quickly

I don't want a robot that doesn't even understand what I'm saying and keeps asking questions that aren't related to my problem

[vapid wyvern]

Hello

how to fix

[old adder]

Hello where can I report account related issues I have already tried in-game customer support but it didn't helped

[stone thunder]

Hello pubg team ..

i have a big problem with your game ..
i spend more than 10000 uc to have mummy set or inferno rider helmet but didn't have anyone from them and open more than 300 lucky crate to have glacier but nothing ..
please that not fair for player like me who played this game since season 3 and you can check up that

really i start hate pubg for that reason .. that not fair for me 😡😡😢

[feral forge]

We are sorry to inform you that we cannot provide assistance regarding this. It all depends on your luck. We hope you understand.

[feral forge]

For account related issues, only the customer service in-game can assist you.

[storm flume]

Please contact the customer service for further assistance, @vapid wyvern. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Please be advised that only the in-game customer service can assist you with account related issues. As we are only volunteers to moderate this Discord server, we are not affiliated with the in-game customer service and are unable to assist with account related issues through the community in any way.

[feral forge]

You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[stone thunder]

Thats not luck ..
Please answer me what is the number of hundreds dollars i must spend to have that

Really i start to delete this game because just for money and no respect for players

[feral forge]

Crates are all luck based, it is all by random.

[old adder]

@feral forge that in game customer service bot is dumb isn't there other alternatives

[stone thunder]

That not luck believe me

[feral forge]

The in-game customer service is the one that can assist players with account related issues. You will have to answer the FAQ bot according to your issue, in order for it to be connected to a support agent who will be able to assist you further.

[stone thunder]

There are accout contact with me
Tancent customer service and ask me to send ID and login information but i worried about it

What i shall do

[feral forge]

Those are scammers. The in-game customer service are the only one and only who can assist players with account related issues.

[stone thunder]

Ok .. now i need one solve my problem

[stone thunder]

Please i need one can help me
Tell me with who i can contact?

[feral forge]

There is no one that can assist with your case, as mentioned earlier, crates are all luck based. If you are unsatisfied with our answers, feel free to try contacting the in-game customer service.

[olive sandal]

I bought the Red Magic 7 pro s phone and it turned out to me that it does not support 90 frames in PUBG in graphics, what is the solution?

[heavy vortex]

Solution is to wait and to watch YT reviews next time before buying a phone.

[olive sandal]

This is not a solution, miss

[empty oracle]

Where is the old energy drink

What is monster drink

[green agate]

Certain devices do not support 90 FPS. This is all that can be said.

[green agate]

The Monster Drink is currently replacing the regular texture for about a week or so.

[empty oracle]

Why

Did ping collab with monster drink?

Pubg*

[calm prawn]

Fix this. This shoulda never happened

He woulda died had he not been able to exploit that

Why do the boxes even need to be there

[green agate]

That's basically the gist of it.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @calm prawn. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[calm prawn]

I did

I also reported him for exploiting bugs. Not that it'll do anything...

I've never see anyone get Perma banned for exploiting bugs

They should be tho

Why does it always mute me whenever I say the word that shall not be said

Not getting perma-muted again by that annoying bot

[green agate]

Because it is a filter system.

Kind of like AutoMod.

[calm prawn]

It's annoying

I can't even use my main account here bc of it

My main account is also muted

@primal prawn

[calm prawn]

Still haven't gotten this fixed

I tried to reset network, and reinstall game but still not fixed

I can oh fix by resetting my phone

But that's annoying

It happens in all versions of pubgm

[wintry shadow]

Merhaba

I changed facebook but my old friends are showing up

[night cloak]

I need help😖

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[feral forge]

You mean you have linked a different Facebook account to your game account, but you can see your friends from the previous Facebook account?

[bright gyro]

Hello , i lost my sim cart how i change or delet number from my account ? My account is really expnsv i spnd more then 10k €

[storm flume]

Please contact the customer service for further assistance, @bright gyro. Refer to subpoint 5.4 in #faq for further information.

[olive karma]

Hello, I want to change my region from singapore to pakistan and trying since 2 months but it has not changed yet. Please help me . Thanks

[wide stump]

@feral forge @green agate hello

[fathom seal]

Friends, I need help, my account was banned a month ago for no reason, what should I do? This is the first time something like this has happened to me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom seal.

[sharp epoch]

What’s the maximum merit point u can earn per day

[cyan citrus]

What is the issue you are facing when trying to change your region?

[bright gyro]

😁😁scamer send me request 🤣🤣

[regal tree]

How to get these titles and what's rules please explain everything

[bright gyro]

Whe u tell true adming deleting your msg haha

[olive karma]

@cyan citrus they asked me to add phone number and than click on button to obtain code and paste it in 60 seconds but times gone end to receive code from pubg .

[cyan citrus]

Do you mean that you did not receive the verification code, @olive karma?

[cyan citrus]

Please refer to the last announcement in #735483472432594994.

[olive karma]

@cyan citrus yeh

[jolly kettle]

Hello PUBGM Support,
I'm here to report a Weird Glitch that happened to me multiple times since season 9 and in 2 accounts when i matched in Dou Rank Random Players i was matched With Mobile Player on Mobile Servers even though I'm emulator playing on Gameloop official emulator this happened randomly not often and it's the second time this happened to me, is it possible to get support from someone in development team privately؟

[storm flume]

Please contact the customer service for further assistance, @olive karma. Refer to subpoint 5.4 in #faq for further information.

[calm prawn]

Y'all have a lvl 39 conqueror #2 leaderboard with crazy hacker looking stats

NA Leaderboard

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @calm prawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[calm prawn]

But will pubgm actually do anything... I doubt it. Which is why leaderboard grind isn't worth it anymore

There so many hackers on leaderboard

[bright gyro]

Its busns pubg never banned all hacker if they bann hackers everyone reach congrr znd stop playing pubg

[calm prawn]

Pubg only cares about money tbh. And don't say the b word it'll get you muted

[kind compass]

Sad butt true

[acoustic peak]

It's been 24 hours+ and i still don't have my uc, what should i do??

[balmy stream]

Why is my game keep saying timed out

[mortal apex]

Please contact the customer service in game for further assistance.

[mortal apex]

You may check your connection. Try to switch Wi-fi to Data or viceversa.

[sharp epoch]

What is the maximum merit points u can earn per say?

Day*

[fading wharf]

How to find a exact time of last purchase

Cause it only shows date to me

Not time

[young rover]

Hello, I wanted to report one Instagram account selling pubgM accounts and related items. Can you please provide me the link to report that Instagram?

@static sleet

[lunar viper]

51536243947
Please check my account because everything is mine and thank you

@static sleet@lime juniper@gloomy dagger

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar viper.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @young rover.

[feral forge]

We do not have information in this regard.

[feral forge]

From where did you make the purchase?

[fading wharf]

Apple

Official buy button

[sharp epoch]

I won 7 single player match and I haven’t got a merit point yet

[feral forge]

Did the in-game customer service request you for the time of the purchase?

[sharp epoch]

This game is such a scam smh

[pure shoal]

hi little brother mistakenly changed my account server to europe now I cant play game because of very high ping plzz help

[feral forge]

Unfortunately, your only option is to wait for the cooldown to end. Please be careful next time.

[fading wharf]

They send me a form which need a purchase time

[pure shoal]

so it mean I canot play game for 2 months???

[feral forge]

Can you please provide us a screenshot of it?

[fading wharf]

Yah

[feral forge]

You can team up with other players of the server that you prefer.

[fading wharf]

@feral forge

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance.

[feral forge]

Where did you get this form from?

[raven lichen]

May I know who mentioned me here?

[fading wharf]

After sending all info they usually send form and say fill this form

Usually this is where i end up

And then its not helping

🤦‍♂️🤦‍♂️

So i need to find a way to find exact date and time

[feral forge]

What is the e-mail address?

[fading wharf]

Of what? The email it come from?

[celest shadow]

It was a mass mention, automatically removed.

[ornate grail]

Hello i can't find the option to change my region/country

[fading wharf]

[e-mail]

[raven lichen]

🤝

[opaque dock]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, and as long as this law exist, you are not permitted to change your country/region.

[ornate grail]

Wow so i can't change germany

[fading wharf]

Which country dont have number option

[feral forge]

Sorry for the late response. Can you please send me the link of the form? Here or through DM.

[feral forge]

We unfortunately do not have information in this regard.

[gritty marlin]

Hello, My friend's account just got banned 10 mins ago it says he has teamed with cheaters. But he was just playing with me and his frnd what do we do now

@feral forge he was just pushing rank

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @gritty marlin.

[regal tree]

Please share all points, steps, rules

[jade nest]

You may play ,rank up and observe it yourself. As far as i have observed those titles are for the people who are on both ranking leaderboard and category rank leaderboard (like long shot,squad wins,close encounter etc). Rank more to explore more. Good luck

[weary barn]

What is this behavior pubg. I am facing this matching issues from previous update and so on Specially in Miramar and Karakin map.

[sharp epoch]

You probably didn’t update the game

So you can’t match make

Why every time my game crashed my keybinds change back to normal

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel cloud.

[weary barn]

I have already updated Pubg version 2.2.0. but it can't fix this problem

[past pilot]

Hello guys ,
Anyone know why PUBG mobile delete metro Royal voice pack from inventory

[cyan citrus]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[weary barn]

That's mean i won't able to play miramar anymore 😢

[cyan citrus]

It is unfortunately not something we can help you with, @weary barn. You may try to find a match at another time or you will need to switch the game mode or the map you are playing on.

[weary barn]

Did changing server help??

[cyan citrus]

Probably, but still if there are not enough players, matchmaking will be delayed, @weary barn.

[weary barn]

Ok

[night cloak]

i got banned for no resoens

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vagrant onyx]

this is not update issue

its been like this for so long ( every other player facing it )

the only kinda get matched in solo is Erangel map and some other map ( but some other map might take endless time waiting for nothing )

[vagrant onyx]

they can make it automatically select map by the system to fix this issue ( but developer not doing it )

[weary barn]

💯

[vagrant onyx]

its been going like this for many years

ahaha

[vagrant onyx]

developer should have done this opening in solo/duo mode

[weary barn]

I was waiting for this issues to be resolved in this update but 😢

[vagrant onyx]

yea same they should fixed this long time ago

[sharp epoch]

Maybe try reinstalling

[meager pumice]

When gear front comes?@vagrant onyx

[vagrant onyx]

i have not check the date yet

[meager pumice]

Cool

[little rain]

Why they don't remove guns from waiting lobby? It's very irritating and also effects on gameplay performance

Just bring back original classic pubg experience we don't need these type of changes

[fading wharf]

Its one time use i cant send u link as they mention that

[fading wharf]

But its aihelp link which they usually send

[restive junco]

My weekly limit was at 1650 and I just finished my 150 points one mission and I only got 75 points , the rest 75 points are gone or I'll get them next week?

[cyan citrus]

Themed Mode - Gear Front will be available from September 29 at 2:00 (UTC+0).

[visual lichen]

When will OnePlus 10T get 90 FPS ?

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @visual lichen.

[noble jetty]

How to change my country name us to other country

[visual lichen]

Will this support it , 8+ Gen 1 ?

[cyan citrus]

Are you referring to the country/region setting? Please elaborate.

[noble jetty]

I can find any option to change my country or reason in my account setting menu

What to do please help me

[cyan citrus]

We do not have a list for supported devices. If your device meets the system requirements I have mentioned above and you are still unable to use 90 FPS option in the game, you may submit the form I have provided above and wait patiently.

[cyan citrus]

Please share a screenshot of the Account settings of the game.

[noble jetty]

5611094768 this is my uid

[cyan citrus]

When the Next Royale Pass week starts, the maximum number of RP points that can be received by completing RP challenges and the number of missions that can completed will increase.

[steep sonnet]

this is my third check in a row, i don't know what to do

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[cyan citrus]

Please refer to the following support article for more information or reach out to the customer service in-game for further assistance.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[steep sonnet]

Yes, I understand, but I have such a security check for the third time in a row

[noble jetty]

Now what can I do to change my region

[steep sonnet]

they just don't stop

I do not use cheats and do not store any prohibited software on my phone

today the second check was supposed to end at 17:00 utc +2 I went in an hour before the end of the check and they gave me one more for the day, the third

[cyan citrus]

It is unfortunately not possible.

[cyan citrus]

This is not something we can help you with through the community. Should you require further assistance in this regard, please feel free to contact the customer service in-game.

[steep sonnet]

When contacting support in the game, it only gives me information about what kind of check it is, how can I contact directly a person who can help me in this matter?

[fluid pier]

Hey @cyan citrus a couple of days ago you asked me for the login picture and the device type of my friend who cant play with me since it says he doesnt have the latest update but he has

I uploaded it on #1022285875578667078

[cyan citrus]

We unfortunately will not be able to help you with that any further through the community.

[fluid pier]

You have any ideas how to fix it ?

Yes

[cyan citrus]

Please ask your friend to repair the game one time through the login menu of the game and make sure to select all the available repair options, @fluid pier. This might delete all the resources, and he will need to download them again. After that, reset the device network settings through Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart the device and see if it will make any difference.

[fluid pier]

Done the repair

Will let this know

Thank you 🤗

[pearl kernel]

Hi, I’ve been facing latency a lot, takes 25 seconds to load just the game, and while in game i’m having +120ms constant instead of 20ms

I don’t think it is cause by my network, i restarted my router already. And it still happens no matter if i’m on WiFi or data
Other apps are working just fine

Is it a well-known issue ? Anyone have faced it today ? Thanks

[cyan citrus]

Hello! Please mention the device you are using, @pearl kernel.

[pearl kernel]

iPhone 13 Pro Max

[real jolt]

I can't use 90 FPS graphics by default despite having a 120hz screen.

Is there any way to fix this??

[visual lichen]

I get the exact same

[fading wharf]

Hey any idea how to find exact time

[cyan citrus]

It is most likely an issue due to an unstable internet connection. To start with, please try to perform a routine repair of the game from login menu and reset your device network settings through device Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Restart the device and see if it will make any difference. If the issue still persists, please try to switch the network you are using.

[feral forge]

If you do not have the required information, it is best to contact the in-game customer service for further assistance regarding your issue in the meantime.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[fading wharf]

Ok but we dont know how to find exact time as of now right

Cause they close the ticket after that

[pearl kernel]

That wasn’t my question haha, I was asking if people have already complained about it today ? As I mentioned earlier I switched networks and the issue is still happening so it is not from my side

But thanks anyway, i got my answer (someone else just complained about it after my message)

[runic copper]

Good afternoon, my PUBG account is hacked by one guy from my friend list, I tried to contact PUBG but they are asking for eligible friend in my list, but I don’t have that I trust them and don’t know them personally, I have more than 12 friends which I know them and we play but they are not eligible „ they don’t have upgrade guns or cars“, there should be other ways to verify that I am owner of this account, please help me to get my account back.

[cyan citrus]

I understand. If you believe that it is an issue from the game side, and if the issue does not get resolved through basic troubleshooting steps, you may submit a report of the issue through #996546243859853424 in compliance with the channel's guidelines.

[real jolt]

I have Snapdragon 865 and 120hz screen, back in 1.6 version I was able to unlock it through an app called 90 FPS from playstore.

The 90 FPS option was then available in game. And it worked. I just think it's weird the game itself doesn't provide the option..

[cyan citrus]

As we only provide community support through this platform, we unfortunately cannot help you with compromised accounts. Please continue with the customer service.

[runic copper]

Thanks for your response, I sent an E-Mail to PUBG 4 days ago but unfortunately I didn’t get any response, is there any other way that I can contact customer service quickly?

[cyan citrus]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of the terms of service of the game and will result in an account suspension. Regarding your issue, if you meet the system requirements and unable to use the 90 FPS option, you may submit the form I have mentioned above and wait patiently.

[cyan citrus]

The e-mail for the customer service is mostly meant for general queries. For compromised accounts, please reach out to the customer service in-game. You may refer to #faq sub point 5.4 for further instructions in this regard.

[real jolt]

Ok bro I already submitted, I've been waiting patiently since 1.6 version.

[runic copper]

Ok thank you

[cyan citrus]

You are welcome!

[feral forge]

As far as I know, the purchase receipt from Appstore does not include the exact time accurate to minute.

[fading wharf]

Yah idl how they expect you to have a exact time

[exotic rampart]

NICE

[meager pumice]

Thank you

[cyan citrus]

You are welcome!

[cyan citrus]

Matchmaking depends on player activity. If there are currently not enough players in the queue, matchmaking may take longer than usual. You may try to switch to a different game mode or map.

[exotic rampart]

i play pc

no one join lookkk tbh wait 2 hours

for play match onee

and squad failed and solo and dous

[cyan citrus]

Emulators have relatively less player base compared to mobile platform, so higher matchmaking time can be expected, @exotic rampart. Also, try to select an individual map.

[exotic rampart]

bro please help me

i want change server erupe

its not give me

how to change

[frozen rune]

why not fix pubgm gameloop bugs

[cyan citrus]

What is the issue you are facing when trying to change your server?

[exotic rampart]

yes

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[exotic rampart]

i waNT change how to remove days for change

server erupe

[frozen rune]

we don't know who shot us no incoming sound of weapons like tap tap

[cyan citrus]

If there is a cool-down, you will need to wait patiently for that to be over before you can change your server again. There is no other way.

[cyan citrus]

Please refer to my this response, @frozen rune.

[frozen rune]

ok

[exotic rampart]

When do you usually have players? I've been playing 1 vs 4 people for almost six months now. I only want to play solo and it doesn't let me.

[cyan citrus]

You will not find a match if there are not enough players in the queue, @exotic rampart. Please refer to my previous response again.

[acoustic peak]

Can you please tell me how?

[exotic rampart]

what time for players pubg here for pubg mobile ?

[crimson cobalt]

Hello, tell me what to do. My account was stolen, my social networks remained, but other people's mail and phone are standing

@cyan citrus

@lime juniper

[regal tree]

Thank you so much

[storm flume]

Please contact the customer service for further assistance, @crimson cobalt. Refer to subpoint 5.4 in #faq for further information.

[honest saffron]

Hello pubgm team I am currently having an issue where it is not allowing me and my friends to enter a match

I’m from Zimbabwe and my friends are also from Zim but it’s not allowing anyone of us to start a match, but I have friends from other countries and they are connecting fine no problem

[feral forge]

Are you referring to the match making time?

[honest saffron]

Not exactly it goes in to the match but then I stay on the loading screen until it kicks me and my friends out of the match

Btw I know this is probably scammers so sorry for being rude if not! I feel if it is important it should be said on the server not privately

[feral forge]

Yes, that is a scammer. You may refer to the announcement in #735483472432594994.

[feral forge]

Can you please provide us a video recording? And from where did you download the game from?

[honest saffron]

It only started tonight and I’ve had the game from the App Store for at least a year now. I will try to get a recording now

[honest saffron]

A bit lengthy but I am currently trying to play scrims for my clan and this is the issue that’s happening.

[honest saffron]

It does the same with classics and tdm for some reason

[feral forge]

Please refer to subpoint 4.8 in #faq for some possible fixes, and see if it helps.

[honest saffron]

Hi @feral forge thank you for the information but I have tried all that and yes I would think that would be the case but it’s not just me it’s a few players from my country who are facing the same issue. Funny thing is the internet is fast and working fine on everything else and I am not experiencing lag of any sort

[feral forge]

It has something to do with your Internet connection that it is unable to connect to the game server. Please try to change your DNS settings, you may refer to subpoint 4.3 in #faq for further information in this regard. And if it does not help, you may need to contact your Internet service provider or switch to a different Internet connection.

[honest saffron]

Ok thank you very much I think it has something to do with our ISP for Zim thank you very much for all your help

[nova lance]

I can't log in to my gaming account for three days. The secondary verification code does not arrive by see How to solve this problem?

[cyan citrus]

Did you save the backup codes somewhere, @nova lance?

[nova lance]

No, it should come in a text message, but it does not come.

[cyan citrus]

When you enable the secondary verification, there are backup codes that you can save so that you can use them for such cases, @nova lance. Did you save the backup codes?

[nova lance]

If you mean the code from the SMS, then it does not fit again.

[cyan citrus]

If you do not have access to the backup codes and if you are unable to receive the verification code on your phone number, please contact the customer service in-game for further assistance, @nova lance.

[storm flume]

Please do not use languages other than English, @frank surge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nova lance]

They never answer there. In the entire history of the game, which is more than 3 years, no one has ever answered me.

[cyan citrus]

A delayed response from the customer service can be expected due to the enormous number of requests every day. We unfortunately will not be able to help you with such account related issues through the community, @nova lance.

[nova lance]

Understood, thanks for the answers! Have a nice day!

[sweet lynx]

Peace be upon you, your honor. After the last update, I opened the gym. I still had it. Sister Band 10 years old. I don't know the reason. The reason for the gym is. They tell me that I violated the rules of the game, and I didn't do anything like this. It's my only account and it has a lot of charging.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sweet lynx.

[flat cargo]

So I reported this telegram group twice now on the channel that sells third party hacks. Been about a month and they are still continuing and active. Just wondering if it will be taken down at all.

[frank surge]

Hello, there is a problem. I downloaded the texture pack, threw it away, and there is no link button via VK, and my account is linked to VK, I didn’t link the phone number and mail either. Please tell me what to do, it's a pity the account spent a lot of time and money on it

[night cloak]

hi, I need help , Last night I was going to enter as usual to play, and I get that I must put a security code, but I have never put that in my account, and it no longer lets me enter. When asking for a code, a number comes out that is not mine.and clearly not from my country. I'm from Chile and the number is +91 I need help :c I don't know what to do I've been trying to find a solution since 5 am.😖

[mystic shadow]

I have been having problems logging in the whole day😡

@lime juniper

[cyan citrus]

What is the device you are using, @mystic shadow?

[cyan citrus]

Hello! Please reach out to the customer service in-game for further assistance with compromised accounts.

[mystic shadow]

@cyan citrus xiaomi

It's becoming stressful

[cyan citrus]

As a response from the community manager: the platforms not listed in the form are covered by the Other option. On those platforms, the content is monitored rather than removing it.

This is the best course of action. For various internal reasons, it is not planned to be changed.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[cyan citrus]

Please mention the complete device model.

[cyan citrus]

If you are facing any account related issues, please contact the customer service directly through in-game for further assistance.

[night cloak]

i did it but there is no clear answer 😦 i am following the steps but nothing happens.

[cyan citrus]

We unfortunately cannot help you with such account related issues through the community. Please continue with the customer service, @night cloak.

[mystic shadow]

@cyan citrus Xiaomi Redmi 10. 21061119AG

[cyan citrus]

The issue you are facing is most likely because of an unstable network connection, @mystic shadow. To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > Connection & sharing and select Reset Wi-Fi, mobile & Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[mystic shadow]

Ok

[lavish yarrow]

how come i've reported this player multiple times, but he's still teaming in solos?

[split crag]

Hi,how could i change my server back before 60 days?

[cyan citrus]

It is not possible, @split crag.

[split crag]

Nobody from the support team can do it?

Because i can’t play on this new server

[cyan citrus]

No, it is not issue that customer service can help you with, @split crag. The cool-down time is same for everyone.

[cyan citrus]

They will be penalized accordingly as soon as the violation is verified. Please report such inequitable behavior directly through in-game report feature or the customer service.

[mortal apex]

You may refer to the subpoint 5.4 in #faq for further information.

[storm flume]

Please do not use languages other than English, @spring grail. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spring grail]

where support arabic?

[sonic wraith]

Join the Arabic discord version of pubg

[spring grail]

okay thank

[vale flax]

Hello someone stole my account My account is linked to Facebook and linked to an account that is not mine I want to remove someone from my account

[night cloak]

@cyan citrus @mortal apex @feral forge I Don’t Have Access To My Facebook Account Because I Deleted It & I’m Just Coming Back To The Game But Can’t Unlink The Facebook Account… Can You Tell Me If Ya’ll Can Unlink It Or I’m Just Screwed With It Stuck On There???

[naive basalt]

Hello, I want help, I have a problem with my account pubg mob - uc problem heeeeeeeelp

[karmic narwhal]

How can I speak to an actual human being that works in customer care in pubg, I am done with sending emails to auto reply bots in emails and in ingame customer care

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[celest shadow]

Please provide a screenshot of your issue.

[night cloak]

I Already Know This Bruh I Wouldnt Come To Yall If I Already Had Working Answers Obviously Its Still Not Letting Me Unlink

So Basically You Saying Im Screwed Which Was My Second Choice Of Answer Picking

Aight

[celest shadow]

Why are you unable to unlink it?

[storm flume]

Please contact the customer service for further assistance, @karmic narwhal. Refer to subpoint 5.4 in #faq for further information.

[hallow comet]

Oyun hesabım ban yardımcı olabilecek biri varmı

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow comet.

[night cloak]

I Just Told You Besides Me Deactivating The Facebook Account… I Don’t See What The Problem Is, So I’m Tryna See If PUBGM Can Unlink It For Me

[celest shadow]

You should be able to unlink it on your own, regardless the state of your social media account. Keep in mind that in order to unlink it, you must have a second social media account linked and logged in.

[night cloak]

Ooooooh Okay… I See, Because Game Center Isn’t Social Media It Won’t Allow Me To Unlink Facebook, So Yeah I’m Screwed With It Being Stuck On There!!!

[celest shadow]

You will only need to log in via Game Center, then you will be able to unlink your Facebook account.

[night cloak]

Nevermind Piston You Not Getting It… Can You Refer Me To Someone Else Please???

[celest shadow]

You may contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[karmic narwhal]

Is this someone from tencent team
Tencent Customer Support#2148
He is talking to me

[fathom dust]

My account is banned and i am sure there is something wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom dust.

[feral forge]

No, they are scammer. Please refer to the announcement in #735483472432594994.

[night cloak]

He Keep Trying To Add Me It’s Fake They Not Even In This Server Because It Doesn’t Show Mutual

[karmic narwhal]

Yea i figured it out

[worn edge]

Hello , I didn't open my PUBG Since 17 September till Right now, if i open now does it will give me ID rename card ? as welcome back reward

@celest shadow

[calm prawn]

How to fix

I try reinstall but this happens each time

Also I'd like to report this dude

Tryna prolly sell fake unban services

[oblique crown]

Hi anyone knows where and who can apply for pubg partnership?

[celest shadow]

Returner missions will only be available if you have been inactive for 30 days or more.

[green agate]

Partnership would need to go through their email for business inquiries, the VIP program link can be found in our #735483472432594994 channel.

[celest shadow]

Where are you downloading the game from?

[calm prawn]

Play store

[celest shadow]

You may submit a report in #discord.

[calm prawn]

I fixed it tho just a simple clear data and cache of play store fixed it

My phone is soo buggy with pubgm

Many issues

[calm prawn]

How do I do that if I cant say the b word that gets you muted

I forget already as it is and get muted a lot lol

[celest shadow]

You will no longer be automatically muted for writing the word "ban".

[worn edge]

But i saw my friends got it in less than a week ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow galleon.

[oblique crown]

Thank u 🙏🏼

[honest saffron]

Good day pubgm team yesterday evening my clan from Zimbabwe wanted to play in a scrims match but we couldn’t because we were getting kicked from game before the game even started. Even this morning the game keeps coming up with below message for all of my friends from Zimbabwe. Else where like South Africa there is no issues. I did send a similar request for help yesterday evening and I tried all the suggested solutions.

[honest saffron]

This is the recording from yesterday

I will also mention the the internet connection is fast and stable on any other app or website. We are not facing any lag at all.

[night cloak]

Im trying to reset my pubg account password but I’m not getting sent a verification code to my gmail

[next narwhal]

Pubg ban my account without reason plz help me to unban i never use any unlegal data in pubg than why this ban kindly help me to unban #questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @next narwhal.

[cyan citrus]

Please try to change your password instead. Also, make sure that you check your spam folder. You may also try again at another time as there is daily limit to receive the verification codes. If the issue persists, please contact the customer service in-game for further assistance.

[karmic raven]

Hi, I can't reach my old phone number. I can't login to my account. how to remove the verification feature by phone? is my social media facebook account connected. but at the entrance the phone asks for a code.

[cyan citrus]

Did you save the backup codes somewhere when you enabled the secondary verification, @karmic raven?

[karmic raven]

I don't remember. now I'll check.@cyan citrus

[lusty holly]

Hey question I've done everything trying to talk to in-game support about my number because after they helped with a hacker and moving my number and his email to another account I haven't had access to change my number through that account

Any suggestions

[karmic raven]

@cyan citrus i checked, there are no backup codes. i only have my facebook address that is connected. and I have my e-mail address. and there are receipts and receipts for payments I made before.

[cyan citrus]

Please be advised that it is your own responsibility to safeguard the verification methods, @karmic raven. If you do not have access to any of the verification methods, please contact the customer service in-game for further assistance.

[cyan citrus]

I don't understand last part of your issue. Could you please rephrase it?

[lusty holly]

Ok I'll try well I was able to login with the phone number through verification code login without resetting the password but it's no longer there when I tried again so I did the forgot password part sent the code and it said it was wrong all I'm trying to do is login and change the number so I can have my number back

[karmic raven]

@cyan citrus I couldn't find a section related to the phone verification code. is there a training video that you can show as an example? because there is no guidance related to the subject in the in-game help section.

[cyan citrus]

Is that your phone number that is currently linked to the account?

[cyan citrus]

You may try the different available. We unfortunately will not be able to help you with this any further through the community.

[lusty holly]

Yes I've tried to get in contact with the real support team to help but the bot keeps ending the chat

Everytime I tried adding it back into my account it'll say number associated with another account

[cyan citrus]

It means that the phone number you are trying to link is already linked with a different PUBG MOBILE account, @lusty holly. You might need to use a different phone number.

[lusty holly]

I thought about that and yeah It is because when the support team took the hacked email off they took my mobile number off and added it to a random account and it said I could change it last time I logged in

[cyan citrus]

In that case, you will need to contact the customer service again, @lusty holly. We unfortunately can not help you with such account related issues through the community.

[lusty holly]

No problem what is the quickest way to talk to support without the bot ending the chat

[sour dune]

BGMI ban my account without reason plz help me to unban i never use any unlegal data in pubg than why this ban kindly help me to unban #questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour dune.

[cyan citrus]

The only thing I can suggest is to not skip all the available options. If you skip all the available options when you communicate with the AI, the conversation may end up being closed.

[lusty holly]

Thank you

[cyan citrus]

You are welcome!

[north tinsel]

It's been three days since my account was stolen and there is no response from the raid team

I think the support team doesn't care about us

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @north tinsel. This is not something we can help you with through the community.

[north tinsel]

It's been three days since I lost my account and I'm afraid it will never come back

[dusty talon]

I do not receive verification code on my phone number

[storm flume]

Please contact the customer service for further assistance, @dusty talon. Refer to subpoint 5.4 in #faq for further information.

[deft shard]

I want to help, there is someone who deliberately stood on the incendiary bomb for me to lack integrity and this is unfairness

[honest saffron]

Sorry to be a pain but is there anything I can do to sort this out?

[deft shard]

High rating and this will delay me a lot. Please help. I will not be able to play with my team for three days.

Amending the Integrity Points to be able to play with my team please

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @deft shard. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[deft shard]

Honour

Not cheaters but integrity and honor points

[red bone]

Hey, can I find help here to unban the account from a friend ? He never used hacks or glitches! He have just really good gunskill and gamesense! We play daily scrims and tournaments and are recording our gameplay, all of our team was shocked that he get ban for 10 years …

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red bone.

[placid shoal]

Hi can I find help here to unban the account for a friend He never used hacks or glitches He have just really good skills We play daily scrims and tournaments and are recording our gameplay and he got ban for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid shoal.

[deft shard]

Help

[winter locust]

Playing pubgm and and game closing itself and making me come back to emulator's main menu ,,Is this game related issue or emulator?

[north tinsel]

Beware of this person impersonating the technical support of the game and it is the same person who stole my account

[crisp venture]

@night cloak contact in-game customer support they can only help you .

[north tinsel]

Clash of Clan This is also the same person as the thief

[deft shard]

Help

[crisp venture]

@night cloak .Even my account was stolen brother so i also contacted pubg support in-game.it took me 3 months to get my id.As pubg support will ask you some Id proof.Best of luck

[storm flume]

Please avoid going off-topic, @crisp venture. You may have unrelated conversations in #chat.

[north tinsel]

Look what the thief asked me

[deft shard]

Is there anyone to help?

[north tinsel]

@green agate

[deft shard]

Cloudy#1176

[green agate]

What is your issue?

[green agate]

Please block the user and report it to Discord if there is sufficient proof.

[north tinsel]

Why are you asking to keep buying, thief, impostor?

[fallow dagger]

<@&481161015728406538> I am having issues on the new conqueror tier titles

[cyan citrus]

What is the emulator you are using?

[green agate]

Hey!

[north tinsel]

Look what the thief asked me

[crisp venture]

Scammers roaming here in pubg discord too soo be carefull guys dont share your account logins to anyone they will scam it🙏🙏

[green agate]

You should be able to find it in your DM's as requested.

[neon talon]

<@&481161015728406538> My acc got banned for no reason while i was playing classics , is there any way i can get my account back ? I spend alot in my acc and i got banned for nothing now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neon talon.

[fallow dagger]

Do you have an answer yet

[green agate]

Yeah, check your DM's as requested.

[fallow dagger]

No New DM's

[green agate]

??

[fallow dagger]

Mee6 is a bot

Bot sends me ads 24/7

[green agate]

You should see it now.

[fallow dagger]

Yes I understand that but whats the description of each

[north tinsel]

If I give you enough evidence, can you help me get my account back?

[fallow dagger]

You're telling me the info that's already known

[green agate]

What exactly do you mean?

[green agate]

Our team cannot help with suspension cases.

[fallow dagger]

How to you accumulate Conq Battlefield Dominator compared to Conq Front Runner?

[green agate]

Through stars and points.

[fallow dagger]

Yes obviously but can you specify the requirements just like every other tier has in the game

[green agate]

Every 100 points you get a new mini-tier

[north tinsel]

I want to block this person Clash of Clan

[green agate]

So once you reach above Ace Master, you can get these mini-tiers.

[fallow dagger]

But you need to be conq with >4700 pts, correct?

Not just ace master

[green agate]

Yes, but it starts at Ace Master or above.

[deft shard]

alboz#6814

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @deft shard. Remember to read through #faq before asking questions in the support channels.

[fallow dagger]

Understood.

For the minimum conq points for a given day, for every 100 points you're above the minimum points for conq, you'll get a new Conq title?

You really arent being clear on how each specific title is awarded

as there are like 6 titles

[green agate]

This is the full description.

[fallow dagger]

"Will be determined by the current season data"

Literally as unspecific as possible

[deft shard]

Why is everything I spoke messages erased and prevented from speaking for a minute?

[cyan citrus]

Hello, @fallow dagger! We unfortunately do not have further information regarding the new titles. Once we do, we will let you know. Please be patient.

[fallow dagger]

Why would it be released publicly in the game but you don't have info regarding it?

Makes no sense to a PUBGM Moderator but lack knowledge of the game, especially new updates

[cyan citrus]

If you send a message that contains words that are filtered, the message will be automatically removed.

[cyan citrus]

We only provide community support through this platform and we are players just like you are. When we get new information, we will surely let you know.

[fallow dagger]

And how do I know the we will surely let you know part is true compared to a bluff?

Will you DM me, ping me, etc.?

[deft shard]

Someone I was playing with deliberately stood in the bomb until I lacked the integrity points, and this would prevent me from entering the top because I am close, and this would prevent me from playing with my team for three consecutive days, because of the integrity points.

[fallow dagger]

Don't throw bombs

[deft shard]

I need help please

[cyan citrus]

I will mention you when I get more information.

[deft shard]

He knew there was a bomb and I told him but he did it on purpose.

[dusty talon]

I need help. I can't login to my account. Access code not coming to my phone

[storm flume]

Please contact the customer service for further assistance, @dusty talon and @deft shard. Refer to subpoint 5.4 in #faq for further information.

[deft shard]

What will prevent me from playing with a team for three days to compensate for the points, and this will delay me a lot while my rating is high.

Help me please 😭

[green agate]

You would need to report cheaters inside of the game.

[deft shard]

That's what I'm talking about. They did it by mistake.

[dusty talon]

How do I connect to customer service? please help me

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit quartz.

[dusty talon]

I need help 😔

[main granite]

Please pubg I can't login after repairing client it's not even downloading the update after repair it's going straight to login page

Help

Hello

Pubg

[cyan citrus]

What happens when you try to log into an account, @main granite?

[main granite]

It's Saying I don't have the update and I have it the game is updated

[cyan citrus]

What is the device you are using, @main granite?

[main granite]

Realme c21y

Help

Please

😭😭😭pubg

[cyan citrus]

Please try to perform a routine repair of the game again and change your DNS settings, @main granite. You may refer to #faq sub point 4.3 for further instructions. If the issue still persists, please let me know.

[little rain]

Why high audio not working from last 3 updates?

[main granite]

It's the routine repair that has got me here

I routine repaired but it didn't download the update after routine repair

It's going straight to login page and saying update

[cyan citrus]

I know, but try to change your DNS settings, @main granite. It seems like you are unable to receive the patch updates that is causing the issue.

[main granite]

Yes exactly I am not receiving the patch update

Let me try change DNS settings

[cyan citrus]

What is not working exactly? Please elaborate.

[little rain]

Rename your obb and data folder then try to clear cache and data of pubg mobile, then rename again the folders

@cyan citrus is they add ultra audio support for all devices? Because my device used to have high audio only but now the sound feels like i am playing on ultra audio, and it's cause of lagging while playing, is there any way to get real high audio again?

[cyan citrus]

This is not an issue. It was an intentional change, @little rain.

[little rain]

But high audio was good because there was no lag while using, in ultra audio my game lags alot

[north tinsel]

Give me a company account so I can communicate with them

[little rain]

How can we contact the developers?

[cyan citrus]

It was intentional change, but you may provide your feedback regarding this through the #996458713126797405 channel in compliance with the channel's guidelines.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @north tinsel.

[north tinsel]

I need a technical support consultant to contact them

[cyan citrus]

What do you need to contact them for, @north tinsel?

[main granite]

@cyan citrus it's still not giving me patch notes after changing DNS

I even switched from wifi to mobile data

[north tinsel]

I want to contact them directly to solve my account problem

[cyan citrus]

Got it! Please make a video recording of the issue and share it here. Make sure that in your video recording, you repair the game and restart it one time and that you do not receive the patch updates.

[main granite]

Ok 1 minute

[ancient scarab]

Hello sir my YouTube channel has delete I am very sorry please remove strike I understand but please help me

[cyan citrus]

You cannot contact the customer service through Discord. Also, we only provide community support through this platform. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service. As you have already been answered several times, please avoid being persistent by repeatedly asking about the same issue.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ancient scarab. We may otherwise have to mute you.

[main granite]

@cyan citrus

[ancient scarab]

Please help my YouTube channel has delete

My mistake

😭🙏

[cyan citrus]

Thank you. Can you try to make one more short video recording that will include the part when you try to log in with your account and face that error? When you do that, make sure to hide any personal information or your login information if it is visible in the video.

[cyan citrus]

Please refer to this response, @ancient scarab.

[main granite]

@cyan citrus

Please fix it 😭😭😭

Pubg

[cyan citrus]

Thank you, @main granite. Please include the following player details:

▫️ Numeric User Identification
▫️ Server
▫️ Device
▫️ Network
▫️ Country.

[main granite]

@cyan citrus
Numeric user id ... 5234023722
Server.....Europe
Device .....realme c21y
Network ...... WiFi
Country......Kenya

When will it be fixed
I have no other game to play😭

[unkempt roost]

Yo

My name is icecoldAR

And my game won't let me add people

To my lobby

[ancient scarab]

Hello sir my YouTube channel has delete I am very sorry please remove strike I understand but please help me

[unkempt roost]

I got the new update but not the latest version it won't let me get the latest inspiration

Version

2.2

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ancient scarab. We may otherwise have to mute you.

[cyan citrus]

Please provide a video recording of the issue in #1022285875578667078.

[unkempt roost]

Okay babe

There look at it

[cyan citrus]

Please refer to my previous response again, @unkempt roost.

[unkempt roost]

Refresh home what

[brisk swallow]

Dear PUBG developer, my account was recently banned by you, although I do not accept this ban, I strongly object. My account has been banned and removed from the game for no reason, there is no evidence and evidence, and there is no inappropriate behavior. If my account has behaved in violation of your rules, I would like proof of my violation. I’m waiting for good news about my account reopening, have a nice day. Account info: Account details: Username: ʚɞQUEENN ID:5496827666 Level:72

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk swallow.

[unkempt roost]

What should I do I can't play with my friends

[dawn eagle]

<@&639889499718942720>
I found this man providing hacks and changing game values
Channel - UCk3_oMNzAD5LzIhhNOaW--g

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dawn eagle.

[cyan citrus]

As mentioned earlier, please provide a video recording of the issue in #1022285875578667078.

[night cloak]

Hello, please help me get my account back. Was stolen by a scammer. BR BONGURU 5614019990, E-mail: [e-mail] thanks in advance

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[fading wharf]

Hey the link pubg support send

Dont work to fill a form

What should i do cause they close the case

I did

[cyan citrus]

The recommended way to contact the customer service is through in-game, @fading wharf. Please contact them directly through in-game.

[fading wharf]

And they keep sending me link and close the case after 3-4 days wait

Keep going back and forth

[storm flume]

Please do not use languages other than English, @low flume. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[low flume]

Hi

[unkempt roost]

I'm sending you a video down

[cyan citrus]

Not here, @unkempt roost. Provide the video recording in #1022285875578667078.

[devout ginkgo]

@cyan citrus does the ipad pro 11 inches have 90fps

[storm flume]

Please refer to this channel's pinned messages for further information, @devout ginkgo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[devout ginkgo]

@cyan citrus can u answer me

[fading wharf]

Yes

2021 versions have 90 fps in smooth

[vale condor]

Heelo mods I need a help

[arctic vigil]

i need help in this please

i have to max my rp

[tulip forge]

Hello any admin available?

[cyan citrus]

Hello! How may we help you, @tulip forge?

[cyan citrus]

To start with, please try to restart your device one time as mentioned in that notice.

[cyan citrus]

Hello! Please state your issue.

[grand bluff]

Hi, is pubg mobile rules changed to allow teamers? In solo matches I see teaming a lot

[cyan citrus]

No. Please report such inequitable behavior directly through in-game using the built-in report feature or the customer service, @grand bluff.

[grand bluff]

Ok thanks

[cyan citrus]

You are welcome!

[arctic vigil]

@cyan citrus i have done all the things restart,routine repair, reinstall,even my unternet is working but still i am unable to open pubg

[cyan citrus]

Share a video recording of the issue, @arctic vigil.

[cyan citrus]

What is the device you are using, @arctic vigil?

[arctic vigil]

@cyan citrus nokia 3.4

[cyan citrus]

And from where did you download the game, @arctic vigil?

[arctic vigil]

play store

[cyan citrus]

This is most likely an issue with your network connection. To start with, try to perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth, @arctic vigil. Restart your device and try to open the game again. If the issue persists, please change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[valid saffron]

51 ping In lobby in match every time 150 Ms to 500 I tested with 100 Mbps wifi 130 to 170 Ms

Server middle east

[night cloak]

hi wanna ask sth its said today's device login limit has been reached but logn only with one device

[cyan citrus]

Please try again tomorrow to log into the account or use an old device.

[cyan citrus]

Please switch to a more stable internet connection.

[night cloak]

its same device

i logged in into only one device.

[cyan citrus]

Please try again tomorrow or contact the customer service in-game for further assistance, @night cloak.

[noble anchor]

My account was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble anchor.

[onyx plover]

my youtube channel got strikes from Tencent and my youtube channel its suspend where can I asking why I got a strikes?

@celest shadow I am not using cheat , I was just streaming my game ...xD

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @onyx plover. We may otherwise have to mute you.

[onyx plover]

I want just know ,why I got a 100 strike

[cyan citrus]

Please use the #copyright channel, @onyx plover.

[onyx plover]

Done thanks

[celest wren]

Hi there i have be ban with out reson why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest wren.

[mortal apex]

Self promotion are not allowed, @paper frigate.

[paper frigate]

okay

[near basin]

@polar marsh

[elder valley]

#pubg-mobile

hello

[near basin]

my account was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @near basin.

[fading wharf]

How can we find exact installation date

[quick coyote]

HELP

[fading wharf]

On android

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick coyote.

[sleek elm]

Why is my region France when I live in UK? I never been to france? Also why am I unranked?

[fading wharf]

Hi I need a assistance how to find a registration date

[cyan citrus]

Please share a screenshot of your Account settings of the game.

[cyan citrus]

Are you referring to the registration date of your PUBG MOBILE account?

[fading wharf]

Yea i guess

Cause the linked date

Is not working

They keep saying registration date

[cyan citrus]

As the owner of the account, it is your own responsibility to find the required information, @fading wharf. What I can suggest is to check the date when you first authorized PUBG MOBILE application in the settings of the first linked social media account.

[cyan citrus]

The region displayed there will be according the the region you have selected in the Account settings of the game.

[sleek elm]

But I need to have it changed what do I do now?

[ornate grail]

@cyan citrus hello my account was hacked and i sent all the information to customer support in game and they retrieved it to me but it's hacked again now will they retrieve it one more time for me if i sent the same information again or is it just once? 😢

They retrieved it like 3 days ago and it got hacked again today so will they retrieve it again or they already did it once? 😢

[tidal swift]

hi in my pubge acoount i cant purches uc by pament method with any apple id and after that my pubge account stol my uc please help me

thanke you.

[storm flume]

Please contact the customer service for further assistance, @tidal swift. Refer to subpoint 5.4 in #faq for further information.

[tidal swift]

i dont know contact with customer service

and my account stolen my uc i cant upgrade royall pas

[night cloak]

Peace be upon you. My account is unjust. I don't have files. I was a brother-in-law to develop it. ID 560670048 Name 3nbora[3n]

[cyan citrus]

You can contact the customer service through in-game using the Customer Service option in the Account settings of the game or the Help option on the login menu of the game.

[night cloak]

@cyan citrus

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[cyan citrus]

This is not something we can help you with. You may try to contact the customer service again.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[oblique yoke]

My account has been banned

ID : 5541676183

I did not cheat and you have to review my games and enter the devices. My brother opened the game on his own device while I was playing in one of the matches and I am a girl.. I always charge on my account and I am very interested in the game.. Don't make me sad and review the matches please
ID : 5541676183

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique yoke.

[empty reef]

@polar marsh

[night cloak]

Hello can anyone help me please.

[storm flume]

Please do not use languages other than English, @empty reef. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Hello! How may we help you?

[night cloak]

I stayed away from the game for a while, but for business reasons, and when I came back, I found my account that was blocked. Idonet know why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[orchid abyss]

My PUBG account Stuck in PUBG mobile vn i want back global version

[orchid abyss]

Unable to login to global server after logged in to Vietnam server please help me

[flint kraken]

👍

[storm flume]

Please contact the customer service for further assistance, @orchid abyss. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @flint kraken. Remember to read through #faq before asking questions in the support channels.

[noble sluice]

Red magic 7 support 165hz but in pubgm just support 60hz can we know when pubgm let us play 90fps on this mobile?

Can anyone help me please?!

[storm flume]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @noble sluice.

[floral spindle]

Am I allowed to post a giveaway?

[green agate]

You can DM an available moderator if you wish to sponsor a giveaway.

[floral spindle]

WIll an available Mod pls DM me when they can.

[stiff osprey]

What is the strange town?

[undone wren]

most humble request please add the 90fps for Redmagic smartphone! i submitted the online form already!

[sinful blaze]

Does anyone more has an issue on iPhone 13 Pro Max on 90 fps that game is laggy without recording screen in guided access mode ?

[golden tusk]

this guy useing glitch
This is big problem

@celest shadow

[earnest copper]

Where Is Rp Team Announcement Section I Need 3 Member For RP TEAm @all

[green agate]

#activities

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @golden tusk. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[frozen rune]

can i play in old version ? pubgm 0.9.5? it is very good version and no lag

[celest shadow]

No, this is not possible.

[sinful blaze]

Anyone ?

[tidal swift]

hi

please some one help me my account stolen my uc i cant purches uc to upgrade royall pass please help

彡onlyZANO彡
5197803775
srever.europ

[storm flume]

Please contact the customer service for further assistance, @tidal swift. Refer to subpoint 5.4 in #faq for further information.

[safe oracle]

How i report cheater in discord with video

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @safe oracle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[bold granite]

is this right u r not but it in middle east ? we need this car in our Community

[frozen rune]

i report 3 times but but not get uc

[celest shadow]

It is available only in Canada, United States, Mexico, Brazil, Columbia, Peru, Ecuador, Argentina and Chile.

[celest shadow]

What did you report?

[celest shadow]

Please refer to #cheating-news for further information.

[hard osprey]

Please help me pubg mobile I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hard osprey. Remember to read through #faq before asking questions in the support channels.

[frozen rune]

i forget to add my game id so i not get reward

[celest shadow]

You may refer to this point in #cheating-news.

[hard osprey]

I have a problem I opened classic crate spend 15000 uc and my luck Barr Is full but not gave me glacier why

[cyan citrus]

If you have higher wish level, you have the high chances of getting the wish item. It is not guaranteed, @hard osprey.

[rotund rover]

I want to download pubg mobile where is link

[cyan citrus]

You can download the game through your Play/App store or through PUBG MOBILE website: https://www.pubgmobile.com, @rotund rover.

[soft jay]

sir bgmi team is not taking any action on hacker this player using hacks I have reported many times but this cheater player not ban I have provid all proofs but bgmi not action on this type player I know bgmi some members corrupt but please sir I know you help me
Bgmi ID - 55603964118
Bgmi Name - 1SHOT丨BlACK

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @soft jay.

[gray prawn]

hello

[storm timber]

Hi guys can help me ??

[stoic geode]

your account has been temporarily frozen due to abnormalities detected in your emulator . please update your emulator to the latest version.unlocs on 2022/11/23

[storm timber]

Can u help me ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic geode.

[cyan citrus]

Please try switch your network or try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[cyan citrus]

Hello! How may we help you?

[regal sand]

Hello, is there any coming update for S22 Ultra Exynos ? I've still have only 30 FPS

[soft ravine]

Hello what is the meaning of this I can’t understand this because of the grammar

[dawn crypt]

Hi, can anyone say me the song name that play in login page of pubgm?

[dawn crypt]

@cyan citrus @thin halo

[storm frigate]

Where we can watch PMPL SA map feed?

[gloomy swift]

I need help my acct got hacked

<@&481161015728406538>

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cyan citrus]

Did you report any player?

[gloomy swift]

I cant even log in

How to do it?

I need assistance

[cyan citrus]

You may use the Help option on the login menu of the game, @gloomy swift. However, if you do not have access to any of the login methods, it may not be possible to recover access to your PUBG MOBILE account and you will first need to recover access to one of the login methods by contacting the respective customer service of that social media account. Also, be advised that your account security is your own responsibility.

[cyan citrus]

You can find the names of the available songs in PUBG MOBILE music gallery. You can find the Music option on the left side of the screen when you open your profile.

[cyan citrus]

No information in this regard.

[stray mirage]

Dear Sir/Madam,
@lime juniper

I’m writing to introduce myself as a PUBG Mobile Lite Content Creator. TENCENT issued me 18 copyright strikes on my Youtube channel “GoDTushar OP” with over 509K subscribers. I am live streamer i do live every day upto 4 hour on my channel . I am doing very hard work to grow my channel daily, but suddenly i received 18 copyright by Tencent.
I'd like to apologise to TENCENT/PUBG MOBILE for any of the errors I've committed accidentally. I had no intention of breaking any of TENCENT/PUBG MOBILE’s terms and conditions. I am willing to alter any material or descriptions in my Live streams videos that do not adhere to the guidelines.

For more than 2.5 years, I've been uploading PUBG Mobile lite content. Throughout my journey, I have never promoted or indulged in hacking or harsh language. In addition, I have never included any hack files in my YouTube description.
My entire life I’ve dedicated to YouTube. I even quit my job to focus only on creating best quality PUBG Mobile Lite contents. I have a family to support, and at this moment, uploading PUBG Mobile lite content is both my passion and my only source of income.

If there is any misunderstanding between TENCENT/PUBG MOBILE and my channel, I would like to clear it up.
I'm also including some proofs for your consideration, of the support I’ve been receiving from the PUBG MOBILE Lite community and my fellow YouTubers.

Hoping you’ll understand my condition and give me a fair chance to clear myself.

GoDTushar OP

My Channel Link - https://www.youtube.com/channel/UCnv9_AxY4ggcT5jf3W00viA/videos

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @stray mirage. We may otherwise have to mute you.

[dawn crypt]

Can I download it to my gallery

[cyan citrus]

Sadly, it is not possible to save the in-game music to your device at the moment, @dawn crypt.

[gloomy swift]

Didnt help at all

I contacted it

[cyan citrus]

This is not something we can help you with through the community, @gloomy swift. Also, we are not affiliated with the customer service.

[gloomy swift]

How to contact them?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @gloomy swift.

[gloomy swift]

Cheap pubg support👍

[soft ravine]

No it says your account is in safety observation

[cyan citrus]

Regarding safety observation period, please refer to the following support article for more information, @soft ravine:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/.

[soft ravine]

I know what that is please tell me this because the person who wrote this doesn’t know English

[cyan citrus]

When did that notice appear, @soft ravine? Is this your screenshot or someone else?

[lyric vector]

I get bugged while i switch skin inside the lab for golden earl vector to bloody normal skin. The game bugged and spend my 2 metrial on my new scarl skin to lvl 2 i was shocked and make ticket in support inside game. About the issue and how i end up now with 4 metrial i was waiting for 2 more day for akm seven seas to be max. Now i am totally ****** up. Would costumer support able to return it and investigate the bug?

[cyan citrus]

Do you happen to have a video recording of the issue, @lyric vector?

[lyric vector]

No i was opening from emulator

[night cloak]

Hey Quendi, sorry for the ping.
But I have a question.

Is it possible to get number and colour of your choice in squad? Like 1 is for yellow and 4 is for green and what if i want yellow all the time?

[lyric vector]

I am till now in huge shock coz of that bug. And so p1ssed

[soft ravine]

Mine

[lyric vector]

@cyan citrus would soppurt able to help?

[cyan citrus]

If you do not have a video recording, please contact the customer service in-game for further assistance with this, @lyric vector.

[lyric vector]

I did contacted them but idk if they have the power to look inside the acc and fix it

[cyan citrus]

It is not possible at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

We unfortunately will not be able to help you with that through the community.

[lyric vector]

Yep i know. But i was want to know if they have the power to look into my data and see that was bugged and fix the issue

[cyan citrus]

When did this notice appear to you? Did it suddenly appear without doing anything or reporting any player?

[lyric vector]

Till now i didnt get clear answer if they can fix the problem or not?

Can they reset the scarl and return my matrial or not?

[cyan citrus]

They are the only one who can help you with your issue, @lyric vector. We are not affiliated with the customer service, so we will not be able answer on their behalf. Please continue with the customer service.

[soft ravine]

I came from school today and this happened

[cyan citrus]

You need to answer me accordingly. Did you report any player or did this notice appear out of nowhere, @soft ravine?

[tough willow]

Hello, I cant login via fb. I live in Russia. How can i get my account?

Please help me somebody

[cyan citrus]

What is the issue you are facing when trying to log into your account, @tough willow?

[tough willow]

Authorization canceled. This happen only in pubg. With vpn i can log in in fb. But in pubg it doesnt work

@cyan citrus i can add u in fb to prove thats my account

[cursive crater]

Hi, will the tab s8 series get 90fps option?

[cyan citrus]

Try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3. Also, please avoid using VPN. It is not recommended.

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[cursive crater]

Thanks, i've submitted my request. i doubt they will add it though.

[tough willow]

@cyan citrus ty very much. 1111 fixed my problem

[cyan citrus]

Glad to hear that and you are welcome, @tough willow!

[timid stream]

My Account is Banned, for using an unofficial game Client. Please help me!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid stream.

[rose anchor]

please help😭😭😭😭

My account has been stolen

Please help

@lime juniper

Please help😭😭😭😭😭

[storm flume]

Please contact the customer service for further assistance, @rose anchor. Refer to subpoint 5.4 in #faq for further information.

[rose anchor]

thats not my number 😭😭😭

I cant loging in 😭😭😭😭😭

I don't know to use it

@cyan citrus

😭😭😭

[rose anchor]

@green agate

Please help

😭😭

[soft jay]

Mam @lime juniper bgmi discord mod are corrupt ,some people in bgmi are supporting hackers . Many people give evidence of hackers But the mod removes those videos proof I request you to take action against such people
I give you same proof but bgmi mod manys times remove my proofs please help me mam
This player using hacks but bgmi not action

Bgmi ID - 55603964118
Bgmi Name - 1SHOT丨BlACK
@cyan citrus

[silver cosmos]

hello

[versed egret]

Some help me pls I can’t use SMG & Shotguns. Some time m146 &m249

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @versed egret. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @silver cosmos. Remember to read through #faq before asking questions in the support channels.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @soft jay. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please contact the customer service for further assistance, @rose anchor. Refer to subpoint 5.4 in #faq for further information.

[rose anchor]

I don't know to use it

[versed egret]

@lime juniper

[rugged lark]

I would like report tiktoker using hack on his toktok like rn

https://vm.tiktok.com/ZMFRfwpMg/

<@&481161015728406538> Ba.n them fast

[deft shard]

Hello

Can somebody help me

Hello

[kind depot]

Hello

<@&481161015728406538>

I have a question to ask

[deft shard]

I need help to

[kind depot]

Lel probably sleeping

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rugged lark.

We are unable to provide assistance if you do not ask a question or state a problem, @deft shard and @kind depot. Remember to read through #faq before asking questions in the support channels.

[deft shard]

Can I have the someone to talking with him

It's just the sun problem in my mart

[kind depot]

If two people share a account and they both use different devices can the account get banned even though they are not cheating ?

[feral forge]

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

[feral forge]

Can you please elaborate?

[kind depot]

I understand that I’m asking because someone told me that the IP address changes therefore it will be banned

[deft shard]

Just I need a 3-point in my mart and I will thank you because I'm playing and I can take it they're gone

I have today at 10 point I just take it at 7 is there a 3-point I can find it

[kind depot]

Let me ask in simpler terms
If I have 2 devices which I use to play on for the same account and each device has its own IP address can I be banned for using 2 devices to play on?

[feral forge]

You cannot share your game account to a different person as it is against the terms of service of PUBG MOBILE.

[feral forge]

I am not sure that I can understand you. Can you please provide any screenshots to elaborate your issue further?

[deft shard]

Ok

[kind depot]

Forget the device sharing I understand , what im asking is about the IP Address

[feral forge]

We do not have information in this regard.

[high pivot]

Hi

[kind depot]

Thank you @feral forge

Much appreciated

[deft shard]

Hello

@feral forge hello

I have the further

[feral forge]

Yes?

[deft shard]

I have the further

Look what I am talking about when I open today I find I can take a 10 point but what when I take a 7 and go to look I can find the 3 point they're gone I don't know there's a glitch

[feral forge]

Merit recovery is related to time spent playing the game and in-match performance.

[deft shard]

I know this my friend today I find I can restored a 10 point but when I am take a 7 point I can find the other three the glitch or I don't know they're gone

[hybrid pawn]

If someone made an account when they were in europe then moved to america would they get american events or still europe?

[feral forge]

If the account is created or registered in the European Economic Area (EEA) regions, or the player had switched the region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, the account will stay in the EEA. So in general, no.

[hybrid pawn]

hmmm i see, what about me then since i’m from the UK and we are no longer apart of the EEA since 2020, would it be possible to take my account out of it if i asked the ingame support?

[feral forge]

As far as I know, it is not possible. But feel free to try contacting the in-game customer service for further assistance in this regard.

[unique hollow]

Can i transfer data from VNG server to Global server?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

No, you cannot.

[sour night]

I took that injustice, I was the mouse allergy, I took 10 years. id:5925430619

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour night.

[feral forge]

This is a scammer, please refer to the announcement in #735483472432594994, @night cloak. For any account related issues, only the in-game customer service can assist you.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[vagrant edge]

Team @PUBGMOBILE I purchase a lot of UC and spend it on my account. But this morning, when I turned on my game, my account was banned. I never use any hack on my account, I Think this is the mistake from PUBG Security and I request you to check my ID :5674345205

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant edge.

[thin granite]

Hey

What is this?

Why am i under safety observation?

I can’t play with people…

Anyone can help me?

[eternal arrow]

This is the 2nd time I've been placed under safety observation for 1 day for absolute no reason!!

[sweet elm]

I can't login to my account,
can you help, Two-Factor Authentication is stuck on, Please help, Best Regards, Gamer Id :5995019191

[thin granite]

Why does this happen?

Why am i suspected of cheating?

I’m playing the game legit

Can you even hack the game on an iPhone?

[storm flume]

Please contact the customer service for further assistance, @sweet elm. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please refer to this support article for further information, @thin granite and @eternal arrow:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/

[frank jacinth]

Hey Dear Team I am a content creator Named Disturb Mk.... i do daily live stream of BGMI but i got copyright strike from Tencent i am not violating any kind of rules and rugulation of Tencent or Pubg mobile game or i am not uploading any kind of cheats mods and glitch in my youtube channel ..... my channel got 21 strikes and disabled...any team members please help me ... my 2 years hardwork in youtube will be go in vain ... kindly check and please help me

[plush cove]

hello, my account was banned, although I didn’t use anything! please review the ban!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush cove.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @frank jacinth. We may otherwise have to mute you.

[bronze creek]

Game having the "Request timed out" problem & being unresponsive after activating the XY game booster

Additional note: Game returns to normal after using a VPN

[cyan citrus]

Please wait patiently for response from the community manager in the #copyright and avoid repeatedly sending the same message.

[cyan citrus]

What is the device you are using? Also, VPN usage is not recommended as it may put your account at risk of getting suspended.

[bronze creek]

Xiaomi Redmi Note 8 Pro

Didn't know that VPNs can put my account at risk, thank you for that information.

I have also tried reinstalling the game, but it didn't fix my issue.

[undone wren]

many redmagic 7s pro users are waiting for 90fps option, hope pubgmobile will do something about it. 😢

[cyan citrus]

Is that a default built-in game booster application application you are using?

[bronze creek]

built-in game booster

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[undone wren]

forms were filled by soo many redmagic users from the community, we just waiting for pubgmobile to enable it, Thank you.

[cyan citrus]

Please try to perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Restart your device and see if it will make any difference. If the issue persists, please try to change your DNS settings by refereeing to the instructions provided in #faq sub point 4.3.

[bronze creek]

Thank you very much, my issue has been fixed.

[storm timber]

is pubg updating??

It's been 2 days I can't enter the game

[night cloak]

I cannot open my account via email why?

[forest flame]

#1023541066424651798 Hacker used my ID card. I want it to get it back

[undone wren]

𝙏𝙚𝙣𝙘𝙚𝙣𝙩 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩#1884 is a scammer, don't interact with him, #copyright

[static token]

Is there an Arabic language?

I want to communicate with you

I have a problem with PUBG Mobile

[cyan citrus]

The user has been suspended from the server. This is a scammer. Please block the user and report him to directly to Discord at https://dis.gd/report.

[cyan citrus]

Please try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3.

[undone wren]

nope he's still in the server

[cyan citrus]

You can only use English language here. For a list of regional communities, please refer to #735483472432594994 sub point 3.1.

[cyan citrus]

You may need to restart your Discord and check again.

[cyan citrus]

Restart your Discord.

[undone wren]

ok thanks, can you share the official email of Pubg support pls?

[cyan citrus]

It is [e-mail], @undone wren. However, the only recommended way to contact the customer service is through in-game.

[undone wren]

not related to ban or appeal , i would like to communicate with them for feature related, Thanks m8

[storm timber]

Btw how to change DNS settings ??

[cyan citrus]

Please open the link provided in #faq sub point 4.3 according to your operating system. There are instructions provided there, @storm timber.

[storm timber]

Thanks Bro, now i can open my pubg again

Thanks for support

🙂

[cyan citrus]

Glad to hear that and you are welcome, @storm timber!

[honest saffron]

Just question why does the IPhone 14 pro max not able to play 90fps?

[honest saffron]

Btw still curious about this issue where Zimbabwean players are not able to enter matches.

[cyan citrus]

It is possible that the game has not yet been optimized to provide 90 FPS option for the device. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[honest saffron]

@cyan citrus thanks for the response yes I hope in the future it is optimized

[cyan citrus]

Please try to change your settings by referring to the instructions provided in #faq sub point 4.3 or switch to a different network connection.

[honest saffron]

Tried all of those and also it’s not just one player I have a 8 friends facing the same issue

[storm flume]

Please contact the customer service for further assistance, @honest saffron. Refer to subpoint 5.4 in #faq for further information.

[rocky sand]

i will change my phone number but i am getting error. the code is not coming. When I create a new password when the code arrives, I get the password incorrect message.

[versed egret]

Hello guys please anyone have same issues?

[sharp epoch]

When your internet is too fast it glitches sometimes

[regal tree]

ERANGEL theme mode update released date?

[storm flume]

Please contact the customer service for further assistance, @rocky sand. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Themed mode - Gear Front will be available from September 29 at 2:00 (UTC +0).

[versed egret]

Hi thanks for reply. Do you know How to fix this issue

[thin granite]

I feel like i’m wrongfully accused of cheating.

This is just making my rank pushing slower

I’m wasting my time

Why is that even a feature? Like why is it broken?

I’m not even cheating and i’ve been playing this game for like 4 years

I should reach conqueror by tomorrow but I don’t think i will because of this dumb Safety Observation

Cueing up with randoms is the worst. Can’t even play with my friends.

I would hope people who were wrongfully accused should get a compensation

For the past 4 years of playing, I’ve never gotten that Getting safety observation thing

Why don’t i see it in my pubg account?

Not even in the mails

It’s just random

Please fix this.

When will the safety observation ends?

I don’t even know when

[thin granite]

Unlike fakeshield which has a remaining time

Why is mine different from others?

Please answer my question

<@&481161015728406538>

You cannot see mine

I’m so annoyed

[rugged lark]

They need my discord id or my pubg account id ?

[thorn fox]

I got panned for 1 year
The answer from the game that I played with a hacker
I never knew he is a Hacker and my account is very expensed and impossible to risk it
I need help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn fox.

[dry pawn]

Is it is a glitch or growing pack now don’t give 400 uc?

[heavy vortex]

Same question.. usually the last one used to give all the uc back🌚

[vagrant onyx]

@heavy vortex i think cause the outfit are more value so you won’t get all uc back

[feral forge]

Feel free to include your feedback and suggestions regarding this in #1023507386033520690, @dry pawn and @heavy vortex.

[nova dock]

scam or whot plz check pubg mobile

[exotic phoenix]

Pubgm uid bro

[white finch]

ID: 5221243728 We came across a player from auto match last night. I rank up. He said he can help me with rank, so I accepted, we played 3 matches. 3. In the middle of the match, the player was banned. I didn't care much, I was in the game until 7 in the morning. I was banned from teaming up with h1leciler when I went to look, please help me, I would be very happy.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white finch.

[drifting cypress]

What happened to discord login option? I was using my discord from a white in pubgm but for some reason i had to uninstall the game, I installed it again and there is no option to use discord

[storm flume]

Please do not use languages other than English, @pastel pier. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel pier]

I want to contact support

@polar marsh I want to contact support

@polar marsh Someone I don't know logged in and linked the account to the e-mail

[storm flume]

Please contact the customer service for further assistance, @pastel pier. Refer to subpoint 5.4 in #faq for further information.

[dry pawn]

In one region they give 500 uc with 44 red crystals with same outfit with 500 uc pack. Then how our pack value is more, we only got 35 crystals with same outfit

[vagrant onyx]

global version always they do such thing like this!!

[cold ore]

@feral forge
You told me to attach a video of the problem related to the Rp Package

But there is nothing in it that can be seen in a video, the package is presented in the picture and the missions when I go out are calculated in the picture!!
The same thing happened to the previous Royal Pass. I missed 1000 and the task progress was 895 because of calculating a block of missions outside the package!!

Which part do I shoot the video for?!

[feral forge]

Before you quit the match, can you try to record a video where you collect the RP points?

[cold ore]

It only happened twice, once the previous season and once a few days ago, both times I completed multiple combined missions that I would stop on one last lead to finish them all in one match!

And every time I lost more than 200 points, I'm out of the package!

[cosmic drum]

and spend it on my account. But , when I turned on my game, my account was banned. Please i just gave the account to my friend that's the only mistake I've ever made please let me with a warning this time l love the game but couldn't play with new one from sadness this happend over year now please thats heartbreaking please answer me.
Id:‪5677050839‬
Sent from my phone

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cosmic drum.

[feral forge]

A video recording is required if you want to report an issue through #996546243859853424. If you are unable to provide any, you should contact the in-game customer service for further assistance regarding your issue instead.

[frozen rune]

don't find game pubg tencent

? helo i don't find game Pubgm tencent in emulator

[feral forge]

You can use the GameLoop emulator. This is the only emulator we recommend, @frozen rune:

▫️ https://www.gameloop.com/

[frozen rune]

ok i go remove it ok

[crystal pulsar]

I want to report a bug

And i want m4 glacier maxed out and mummy set as a reward

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @crystal pulsar. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[sleek elm]

I want to report a youtuber for promoting use of vpn with PUBGMOBILE