#old-support

1 messages · Page 23 of 1

clear sigil
#

Jtag files

versed timberBOT
# clear sigil Jtag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users\(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

clear sigil
#

^ Go to the direcotry listed there @thorny flower

thorny flower
#

I know the problem is solved

#

I cannot access the files because of the Android 11 Update

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But still thanks

scenic pilot
#

i want to built fright trains and i build a station in my industrial area so where do i build the other station, like near the commercial area? bc my commercial areas are locked in by residential buildings

clear sigil
#

You could build the other one anywhere

scenic pilot
#

Oh ok thx

hollow juniper
#

I want to add 50k residential building

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In my plugins

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What to do

smoky grotto
#

wat

calm anvil
#

I can't use my old forum account because I forgot my old username, and the recover password button will not work.

tacit relic
carmine delta
stark burrow
#

what is this thing? I've been playing for about a year and I still don't understand what it is

carmine delta
#

Crime

stark burrow
#

But crime have another indicator

stark burrow
amber surge
#

Hi there, a couple of questions. I have a world on the android version of the game. Can I play on that same map on my pc if I sign in to my account? Also, the pc requirements for the game seem kinda high, like the cpu and the ram needed. Should a Dell Inspiron (intel, core i7, 16gb ram, nvidia mx350) be enough to run it without my fan blasting from the cpu usage? Thanks!

amber surge
stark burrow
mild jacinth
#

@amber surge you can easily more the files from your android to your PC

#

Jtag files

versed timberBOT
# mild jacinth Jtag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users\(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

mild jacinth
#

Just use those locations

amber surge
mild jacinth
#

If your phone can handle it your PC should

#

But worst case you could refund the game if it doesn't work well on your PC

amber surge
mild jacinth
#

You're welcome

stark burrow
mild jacinth
#

Hmm? How does that relate

stark burrow
#

About refund

mild jacinth
#

If I recall refunds are handled by steam

stark burrow
#

Rly?

mild jacinth
#

That's my understanding of the return policy

#

But I could be wrong

stark burrow
#

Uh ok

carmine delta
stark burrow
#

But police close to this building

carmine delta
#

Idk, it's still crime

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May be another issue

mild jacinth
#

Nah it's crime

humble shuttle
#

It is some people doing graffitti

stark burrow
#

Where it described?

carmine delta
#

Wdym

mild jacinth
#

Refer to this

stark burrow
#

Thx

hollow juniper
#

These are criminal signs

gloomy wigeon
smoky grotto
glacial kite
#

Er

thorny flower
#

Hello, I have a few questions about the Theotown files. The game has a size of 10 GB and I do not know why, even though I have 250 plugins and the most plugins are less than 1 Mb. I also do not have a lot of maps. So my question is where the big files could come from.

severe pine
#

you got a lot of regions perchance?

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if youve played for a long time

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check the size of log.txt

thorny flower
#

The log.txt is 1.1 Mb

severe pine
#

no clue

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try checking the size of a bunch of folders

thorny flower
#

Ok but there is another problem

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The folder cannot be accessed due to the file migration of Android

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Is there any way to acces them from my phone?

steel kernel
#

I found a bug!

smoky grotto
severe pine
#

and it should tell you the size as well

thorny flower
#

Ik

severe pine
#

actually idk if it does that for folders

thorny flower
#

I already looked and could not find anything big

thorny flower
severe pine
#

dang

#

we got google to blame for being unable to access them

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idk then

thorny flower
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I am searching for some solutions right now

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Still thanks for the help

#

Ehm, I just found that the Theotown folder is only 400 Mb...

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Eventhough the App Information shows that the files are 9Gb...

severe pine
#

thats pretty weird

thorny flower
#

It gets even weirder...

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219.3 GB!?

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Well, I am going to try to find the problem

severe pine
#

that doesnt sound right

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is your phone rooted by chance?

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think that causes some issues

thorny flower
#

I am so confused right now

severe pine
#

that cant be right

thorny flower
#

Is a rooted device the same if you have the debug mode of Android on?

severe pine
#

no clue

vast hare
#

Could be ad cache, no idea

thorny flower
#

I have cleared the cache

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Btw I did the rooting today to see how big the folder is

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However this is rooting with the help of an app

humble shuttle
#

How to clean ad cache

thorny flower
#

I have already rooted with my laptop

thorny flower
humble shuttle
#

hm

#

Then?

thorny flower
#

Well there should be an icon that says clean cache

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It is on the RIGHT

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Do not click the LEFT one as it will clear all the data

humble shuttle
#

I remember my phone had too many storage use and connat see anything until I open phone storage in pc and delete lots of ad videos there I found

humble shuttle
mild jacinth
#

Could you use the clear cache function on your phone. Would that not work?

thorny flower
#

It works

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It looks like this on Samsung:

mild jacinth
#

👀

thorny flower
#

And here we come again to my other Problem hahahaha

mild jacinth
#

10 GBs

thorny flower
#

Where those 10 GB came from? 😂

mild jacinth
#

Hold on @agile mango hey didn't you have the issue where your game had a massive file size?

agile mango
#

Uhhhh no, that was not me, I think it was chipper

humble shuttle
#

Yeah

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He left this servee

agile mango
#

Yeah

mild jacinth
#

Hmmm then my apologies

thorny flower
#

Rip

mild jacinth
#

I don't want to bug him right now

thorny flower
#

I am sorry that he left

agile mango
mild jacinth
#

It is a shame that he left, hopefully he'll come back once he works everything out though

agile mango
#

I don't remember is chipper fixed the problem or the problem fixed itself, but I think at one point the problem was gone

#

That is all I can remember, and maybe I'm wrong

mild jacinth
#

I wanna say some update fixed it

vast hare
severe pine
thorny flower
#

Mine Theotown folder is only 400 Mb though... and that makes it even more complicated

west ridge
#

Hey guys, did anyone manage to get this working on Apple M1?

#

I'm getting some error related to the JNA (Java Native Access) library.

strange juniper
#

whenever i open the plugin store its buffering, can anyonr tell me why and how to fix this problem?

tacit relic
#

Is it your internet?

thorny flower
#

😂

thorny flower
#

Or should bot be that big ag least

strange juniper
unkempt tendon
#

2 buildings just by the doctor started rioting

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for health

#

what the hell

clear sigil
#

Build cementeries

odd glen
#

Admins does this game have premium version on ios? I dont wanna see micro-transactions, i want pay full price like steam

humble shuttle
odd glen
#

How to find premium version

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I want to buy it

humble shuttle
odd glen
#

Ye

#

In appstore free bad version

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I want to buy premium

humble shuttle
#

hmm

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I remember it was p2p on ios, they might have changed it

odd glen
#

👎

lavish shell
#

iOS went freemium awhile ago, I believe

pearl hearth
#

I need some help. I'm on the moon and trying to build mines for the shiny rocks. But everytime I place a mine, it just disappears and my money is lost. What's happening?

patent lion
#

What is the purpose of connecting cities? Is there import and exporting of goods? Can power and water be shared between cities?

past jasper
burnt shard
#

My game crashes on startup

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Game window appears with pitch black color and closes when i try to open game

clear sigil
#

Pc specs? Did you try installing 64 bit java?

burnt shard
burnt shard
clear sigil
#

Here

burnt shard
#

ok

burnt shard
clear sigil
#

Hmm ok, could you send the log.txt and the crash.txt files here

burnt shard
#

i will try

burnt shard
clear sigil
#

Did you check in C:\Users[Yourname]\TheoTown ?

burnt shard
#

there is log.txt but no crash.txt

clear sigil
#

Send that one then

burnt shard
clear sigil
#

So the devs can look to what is going on

burnt shard
#

also i'm using windows 11

clear sigil
#

Oh

burnt shard
#

maybe this is issue?

clear sigil
#

Not sure

#

@vast hare Win11 User is having issues woth the game

vast hare
#

1.9.43p

#

That's not the latest version

burnt shard
pearl dock
#

Old

burnt shard
#

Okay I installed newer version and it worked

hoary zinc
severe pine
#

Theotown needs 64bit java

thorny flower
#

Hello, I wanted to ask if deleting Theotown, would cause deleting of pictures in the gallery, online regions and more

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The folder "info.flowersoft.theotown.theotown" itself is only 400 Mb, but the game still somehow takes 10 Gb of storage. Would it be enough if I copy the folder, delete the game, reinstall it and than add the files?

restive vessel
carmine delta
#

Send diamonds

mild jacinth
thorny flower
#

ok thanks, but what is with all the thing that are online? (gallery photos, online regions... etc)

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@mild jacinth sorry for pinging

mild jacinth
#

Those aren't connected

thorny flower
#

so it is not a problem?

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ok thx

mild jacinth
#

No problem

hoary zinc
coarse quail
#

Uh can you transfer data from one device to another without copying files ?

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(im very lazy to do that)

severe pine
#

no

gentle loom
#

Why is my Account banned?

mild jacinth
#

What did you do to get it banned?

karmic citrus
#

Can i restore the extra content that i buy ?

gentle loom
#

I dont get any email from it

mild jacinth
mild jacinth
gentle loom
karmic citrus
mild jacinth
gentle loom
tacit relic
#

Did you sign up before?

gentle loom
#

I remember created a account before

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Wait

#

My email address has already been used

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so that means i already got an account

mild jacinth
#

I can't find anything

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so odd

gentle loom
#

@mild jacinth can you search my account using my email address?

mild jacinth
#

I searched it using the member search

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i can't access emails

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that would be for a forum admin

gentle loom
#

ah ok

past flume
#

Hey it’s not sending me a email to reset my password For TheoTown and the civilians cars aren’t showing

humble shuttle
past flume
#

Yea I went into the settings and I didn’t see draw cars or anything about cars in my graphics

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And I redownloaded the game so I could get the cars back bc they only show when I do the roads

humble shuttle
#

I dont get it, show an image of cars arent on road but there are rci buildings

past flume
#

Ok

#

If you zoom in on every part of the city you will see there aren’t any cars

humble shuttle
#

well cars don't show on roads if you zoomout from the map. Otherwise your game might lag too much

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Is it showing when you zoom in?

past flume
#

no it won’t show when I zoom in and out

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It only shows when I go to the road creation thing

humble shuttle
#

okay

#

I see, give me a sec to show you the setting

humble shuttle
past flume
#

no

humble shuttle
#

open it

grave lodge
#

when i press screenshot, nothing happens and i can't find where the pic is

#

it's not in my gallery and not even in my theotown folder

humble shuttle
grave lodge
#

oh... it worked now after file permission is allowed, thx m8

humble shuttle
#

No problem, have fun :D

past flume
#

How do I get my old maps back since I deleted theotown and redownloaded it

humble shuttle
#

If you didnt backup them, then you cant

past flume
#

oh

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How do I backup

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Bc the game always auto saved

humble shuttle
#

go in your TheoTown files and take city folders and save them at some private file but you have to do this after every save of city

past flume
#

Lemme show you

#

Those are the New York region I was working on in 7:45

humble shuttle
#

if it is a region go back and save the whole region file

past flume
#

yea that’s region files

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So go back and save the whole region file

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like that???

humble shuttle
#

I guess

gentle loom
#

I forgot my theotown username, how do i login then?

restive vessel
burnt shard
#

i can't use alt+tab to switch windows

vast hare
burnt shard
#

Cant delete/reset my city/cities

humble shuttle
#

If it is custom made region then you cant so that

burnt shard
#

Okay

burnt shard
humble shuttle
#

You should go your game files and find the right backup file of the city

burnt shard
#

Okay

gentle loom
#

Goodnews, i remember my username

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But still i forgot what is my password

radiant flare
#

Can someone help me

severe pine
#

if you know your username you can just request a password reset right

severe pine
radiant flare
#

They just keep saying "submited form invalid"

radiant flare
#

I cant always reset my password only for login right? They just saying invalid,invalid,and invalid

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2 days later,even im putting the right password,i cant login again

severe pine
#

nah im just a discord mod

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were gonna have to wait for him

radiant flare
#

But finnaly they can reach me out for 3 days

#

I probably forget the capital letter on my username

radiant flare
#

@vast hare sorry for ping,are you the forum administrator?
Or you know who can fix the "invalid" login even i enter the right username and password?
I think Its PhpBB issue and "probably" can be fixed

severe pine
#

you should use the contact forum administrator button

vast hare
#

Yes

plain wagon
#

Hello... I accidentally bought a plugin with diamonds... can i refund or something?

radiant flare
#

Im done with this,do i need to do a password reset everytime i login?
My password is not wrong

severe pine
#

see that contact us button

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use that

severe pine
#

you can attach files

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do it

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it is the way to handle it

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i cannot help you here

radiant flare
coarse quail
#

Is there any way to move my theotown data from my old phone to the new one ?

#

@severe pine maybe you have an answer ?

severe pine
#

if you go into the file manager within theotown you can export the cities and regions folder

#

then just import than on your new device

burnt shard
#

What does it mean?

smoky grotto
#

Vandalism. Call the cops

burnt shard
#

Kk

burnt shard
neat abyss
#

Anyone know where this sound is coming from? There’s nothing there

winter fern
#

idk, from your pocket

radiant flare
#

Please read my DM,i was waiting for reply

#

Idk how to put attachment on "contact us"

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And probably the forum was invalid when i send "contact us" form

past jasper
#

Or spam inbox?

#

You can try login in game to check if your account is registered or not

radiant flare
radiant flare
#

Forum account

past jasper
#

From what I remember, forum account is connected to the game

eternal snow
#

How do i send a suggestion for the game

#

pin me if you know

burnt shard
winter fern
agile mango
#

No, you have to use Psuggest command in #bot-commands

carmine delta
#

That's a wrong channel

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And it's not smart to use like that

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Dear god

burnt shard
wary bloom
#

como se consigue el conocimiento para la DSA????

river badger
wet dawn
#

Hey guys

#

Why is my game freezing, frequently

#

Like freezing spams

#

If I delete data I'm afraid all my progress will be lost

severe pine
#

If you uninstall you will lose your save data

eternal snow
tacit relic
#

Watch the caps

restive vessel
#

what actually happens in the plugin store when i upload a preview with a small size, it gets bigger?

vast hare
#

KiB != KB

severe pine
#

its still bigger

#

arent KiB's bigger than KB's in the first place

vast hare
#

A little bit

#

It's automatically resized and parsed on server side

severe pine
#

so yes then

#

cuz 72kb is significantly smaller than 470kib

vast hare
#

It reports thumbnail size for web version of the store

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Actual in-game store thumbnail size is not reported

restive vessel
#

kb to kib is not that big different.

severe pine
#

yeah its like 24bits diffrence

#

guess 1024 is more convenient than using 1000

vast hare
#

Answered?

ancient birch
#

How to fix iPhone notch gap on portrait mode?

#

The top menu got covered

shadow grove
#

Why?

#

XD

burnt shard
#

Advertising is against rules

shadow grove
#

What

#

I was inactive for a long time

burnt shard
#

😐 ban reason: spam advertising

shadow grove
#

I didn't do any of that. xdd

burnt shard
#

Right

shadow grove
#

I do not comment within the forum

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@severe pine

#

Sorry brou

burnt shard
#

Well it says you got ban for spam advertising so

#

¯_(ツ)_/¯

shadow grove
#

Ahhhhh

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I hate that

#

I didn't do anyyyyy

burnt shard
#

Stop the cap

severe pine
#

contact a board administrator for more information

#

do i look like one

#

this is discord

burnt shard
#

🍎😐

#

Imma eat my apple now

vast hare
severe pine
#

No?

#

Only boards I administrate are breadboards

grave lodge
#

I got water pipe attached to another city, which has was more water than this newly started city, but why does it still require local waters? Same thing happens with electricity and wastes

severe pine
#

you have to actually export/import the water as well

#

you can do so from the city information panel

grave lodge
#

Yeah I just figured it out :/

#

Aight, imma head out

burnt shard
#

How can I download free theotown on pc?
Does anybody here has free theotown on their pc?

#

It cost monieee

#

I belibe

#

Yes I saw that, but anyway to download it free on pc?

#

No

#

My cousin wants to, stupid boy. He spend all his money on fortnite.

#

:/

#

Fornite 🤮🤮🤮🤮🤮🤮

#

Yes.

#

Put him down

#

I feel bad for him, such a bad choice

#

It his own fault

#

Yes

#

:P

severe pine
#

there is no free version of tt for pc

#

theres only the steam version

#

you could use an android emulator but it wouldnt be a great experience

ancient birch
#

So the untouchable button will lock the house looks?

#

I want to make an old village but it keeps upgrading it to become a apartment

vast hare
#

It prevents the game from auto-building better buildings on-top of it

ancient birch
#

And can we do bulk select (untouchable)?

vast hare
#

No

severe pine
#

sounds like a lua plugin if i ever saw one

lavish shell
#

I think one of ians plug-ins does that

severe pine
#

Yeah pretty sure there was one

pale shale
#

When/will there be another big content update coming to the game.

elfin nest
#

How do I build up the supplies necessary to go to space. I have everything but can't get the supplies passed 3298/5000

tacit relic
mild stumpBOT
#
Case #rBUCwk

Duc Beauregard#2210 was banned for the following reason: Fraudulent advertisment.

late kestrel
#

I want make people walk in the street how is that

tacit relic
tardy gale
#

Because zone will always upgrade

late kestrel
#

@tacit relic thanks pro

obtuse hedge
#

Where does the theotown saves screenshot

blissful depot
#

When i try loggin in my account IN the game it just says "Connection Error" and the Plugin searcher stays on infinite loading.

vast hare
#

Install 64 bit java

blissful depot
#

this one?

vast hare
#

probably

blissful depot
#

@vast hare It worked, you're amazing i love you!!

vast hare
weak kindle
#

Tem alguém que conhece e o grupo do Theotown brasileiro?

mild jacinth
arctic cave
#

I have a question

#

what kind of memory does the game mean when it says heap memory?

#

vram or ram?

crude violet
#

it will be good if there's option to have the toolbar at the bottom. useful for big screen phones

hardy bloom
#

Forgot my username and I'm not getting a password reset sent to my email any thoughts? (I wasn't banned)

#

Also cant register?

#

Can anyone help me

elder cairn
#

use a different email, the email u entered is already used as it says

hardy bloom
#

its my email tho

#

thats the problem is I already had an account

#

And I cant reset my password

river badger
#

Just wait

#

Or ping a mod, but i suggest just wait first.

tender fern
#

Try to search it in spam folder

red pollen
#

How do I add a suggestion?

vast hare
#

Use the Psuggest command

red pollen
#

Ok, thanks

severe pine
#

*in #bot-commands

#

it literally wont work outside of there

red pollen
#

Alright

snow scaffold
#

i hope this is the right channel. Im sorry if not. I build a city (my first city) and it worked pretty good. untill.. i build this new "part" of the city.. its now like 1,5hours realife time ago. i didnt do anything different to the other city parts. but they dont build houses there. What the hell did i wrong? i tryd google but didnt find there anything helpfull. (sorry for my bad english ^^")

severe pine
#

Check the demand graphs on the left

#

It might be because of a lack of commercial zones

snow scaffold
#

okay. thanks ill look at it :D

#

yes that was it :D

tall steppe
#

Help i lost all my progress and i dont can get it back:bear_sad

tame charm
#

Im having an "outofbounds" Lua glitch ingame, is there any way to fix it?

severe pine
#

Unless you're making a lua plugin probably not

radiant flare
azure jacinth
#

Is there neighborhood commercial in the online version?
I'm playing with friends on a region and I can see animations of people coming and going from my city but there's no trade in the neighborhood commercial despite being connected by road and power grid.

winged stratus
#

It’s shocking for me to see TheoTown documents size inflate over 1 gb. Is there anyway to reduce the file size. I tried looking on the reachable file and non of them is over 10 mb. I couldn’t find any solution of the problem, or any mention as a matter of fact, in the internet. If it’s not possible I might have to delete TheoTown entirely because storage on my iPad is very limited.

tacit relic
#

Did you download any plugin?

burnt shard
#

hi, you know why i can´t buy theotown in steam, pc

tacit relic
#

My theotown is using 5gb

burnt shard
#

it says that i have card error, but i don´t

winged stratus
mild jacinth
burnt shard
#

yeah

#

it´s an steam issue

mild jacinth
#

Let us know when it gets to working

elder badge
#

what should i do im to lazy and brain fried english is not my mother tongue

severe pine
#

you probably have a duplicate plugin

sour dragon
#

It's been a while
And I forgot how to add custom music...
So... How do you add Custom music again?
Both the Disaster and the gameplay Music?

#

Ping if you want so I'll be notified

elder cairn
sour dragon
#

Hmm...

#

I'll try it
Hopefully it won't crash or anything

river badger
#

It wont

tired trellis
#

what should i do?

vast hare
#

Hm, it appears as if your windows username contains invalid characters, which confuses Java lookup for the steamworks dll

tired trellis
#

so i need to change my windows username?

vast hare
#

That would fix the issue

tired trellis
#

i tried to reinstall java and now installer isn't running

sour dragon
#

Uhm, what road layouts do you recommend that handles traffic very well?
Either be simple or effective or anything since my roads are just usually a l i n e
And it causes a lot of traffic jam which, I can't solve because I lack the creativeness
Feel free to ping if you want to notify me
Thank you in advance

winged turret
#

@vast hare I am locked out of my forum account due to a password change and email change can you help me please

#

And the password change request wasn't sent to me

vast hare
#

Use the contact board administrator button

winged turret
#

@vast hare
Thanks I just sent it

vernal gazelle
#

Hello good, I was doing my city and I needed help, how can I get the traffic lights? Greetings from Chile

#

I understand that there is the option but it does not come out

winged turret
vernal gazelle
#

@winged turret

#

wow !!, thank you very much, greetings

winged turret
#

No problem:)

hardy bloom
winged turret
hardy bloom
radiant flare
hardy bloom
winged turret
hardy bloom
#

Huh

true carbon
#

Hey everyone..
I am new here on discord
I need help...can anyone plzz tell me how I can make my own category for plugins

tardy knoll
cobalt root
#

Hi there. Just started the game but when i click on the planet icon i cannot get back to my town. How do i do that? Need help please

carmine delta
#

Are you building in region or it's a single city?

orchid cape
lost dagger
#

How to add suggestion on this server?

#

Do you need to dm a bot or something

mild jacinth
#

Use Psuggest in #bot-commands

lost dagger
#

Thanks

blissful depot
#

Does anyone know a water barrage/dam plugin or any way to make it with default things?

vagrant relic
#

Why are my inhabitants dying en masses? There seems to be no event, I have a lot of hospitals, and it is sandbox, why did 1000 people just randomly die??

#

And it keeps going down, I've paused the game cuz it seems like the whole city is dying

#

Anyone on who can help??

clear sigil
#

It may be that your old buildings are getting replacem an thus slowing romving your pop until the new buildign finishes building

vagrant relic
#

But it's too much

#

From 59k to now 55k people

#

Now its dropping to 40k

raven gulch
#

Why my railways is nod used

smoky grotto
gusty kettle
vagrant relic
#

I have a lot

vagrant relic
#

Well that's alarming, it did bounce back to 52 tho

strange juniper
#

guys is there a way i can transfer plugins from a device to another device

severe pine
#

You can simply transfer the plugin folder to the other device

#

*do you mean forum or store plugins

severe pine
severe pine
#

Could be

#

Maybe some lacking service

autumn vigil
#

Ok i need help
I just downloaded back TT and I find the file for TT

#

How to bring this file

severe pine
#

How long ago did you uninstall tt

#

Try checking if the theotown folder still exists

#

If it doesn't you can't get it back

autumn vigil
#

Last yr mate

#

I managed to save it by moving into my sd card then turning it into zip file to save space

#

But is there an alternative? I still save the plugin files, regions, and my data.

severe pine
#

There isn't

#

No cloud save

#

Only way is manually exporting plugins and cities

#

If you have the files you can import them into tt

vagrant relic
#

Oof sorry for ping

severe pine
#

Instead of dying they could just be leaving for another reason

elder cairn
#

Check their happiness maybe

kind fjord
#

I need help guys, my residents TTT always get 25% health happines when i manually build it even tho i have 8×8 hospital near them.how do i fix it?

severe pine
#

Have you provided deathcare as well

#

Like cementaries or crematories

kind fjord
#

Hmm maybe i should try that

#

Thx it worked :) btw im new bear_yes

severe pine
#

whats the warning

mild jacinth
#

I've never seen that file before

#

@severe pine any ideas?

#

Did you get the game from steam?

#

Yeah

severe pine
#

no clue

mild jacinth
#

I'm just not familiar with having ever seen that file

severe pine
#

are you sure the file is from the game and not something else

#

yeah thats the one

mild jacinth
#

@vast hare little help here? I know the game had one false positive for a virus, but I've never seen this file name before

#

@burnt shard can you verify that's the file name please?

#

There's one file most that it says dangerous, but it's not. What's the name of file it's saying is dangerous?

#

Does it show that?

#

Well like I said, there is a file that most anti-viruses hit on (mine included did when I downloaded the game) I can only imagine that it's a false positive and you can just click ignore

#

Steam is the only option on PC, but you could always get the mobile version. But I assure you if it's the file I think it is, the game is perfectly safe

#

You can ask anyone who has it on PC

#

That's the only as fair as virus programs go. That's why that file name you said was so odd to us

severe pine
#

looks like it straight blocked the file while it was still downloading

vast hare
#

yeah, it's a false positive

severe pine
#

oh its ziggo safe online

#

it just filters internet

#

you can let it through in the ziggo one and do a scan with your other antivirus if you want reasurrance

severe pine
#

idk i dont have ziggo

carmine delta
#

trold

abstract sonnet
#

was trying to generate a usa map on the "even bigger" setting so i could maximum building space

#

and my game crashed

elder cairn
#

Thats normal

#

Well it says 'java.jang.OutOfMemoryError: Java heap space'

#

So the Out of memory there tells it

abstract sonnet
#

out of memory

#

u mean like no space

#

?

elder cairn
#

Ye

abstract sonnet
#

oh

elder cairn
#

You can try deleting Regions or some plugins

abstract sonnet
#

oh

#

ok

carmine delta
#

bruh

#

Im unsure it works like that

#

im no pro but

#

@elder cairn you know the difference between disk memory and RAM?

elder cairn
#

N o 🙂

carmine delta
#

bruh/

#

@abstract sonnet how much ram do u have

abstract sonnet
#

32GB

#

ssd memory is like 280gb left and hdd is 1tb

carmine delta
#

ram? 32 gb?

abstract sonnet
#

yes

carmine delta
#

idk then

restive vessel
clear sigil
# abstract sonnet um

Java doesn't by default use all the ram you have so that sometimes causes kn TheoTown to Crash, specially when making regions. To fix it, you have to manually increase the heao size that java can use

vast hare
abstract sonnet
severe pine
#

Should really be configurable in TT tbh

restive vessel
#

i think textures from plugins can also reduce the jvm.

vast hare
#

That's just VRAM

severe pine
#

Fairly sure textures are in vram

#

Ah

vast hare
#

which is managed diffrently iirc

restive vessel
#

i never had that issue with 0 plugin.

severe pine
#

Doubt plugins will have an impact

#

Could just be wack garbage collector timing

vast hare
#

even bigger region generation requires a lot of memory

severe pine
#

I'm guessing you load the entire region into memory when generating

vast hare
#

you need all the information to generate a good region

#

for example, I have 2 Gb allocated as XmX and it's sufficient to generate a "even bigger" region

severe pine
#

Sounds like you need chunk based generation sunglas

#

Although sounds like a pain to make

vast hare
#

sounds like worse results

severe pine
#

Probably

#

A lot more pain to get looking correct

vast hare
#

biome blending

severe pine
#

Base Minecraft is trash in that regard

#

World gen mods make it tons better

burnt shard
sharp egret
#

Привет

agile mango
severe pine
#

game logic is stored in ram

agile mango
#

Ah

#

Because I'm having the same java ram issue

severe pine
#

plugins shouldnt cause it

#

*unless theyre lua but probably not

agile mango
#

No, the issue comes when Im trying to generate "Even bigger" regions

severe pine
#

yeah just too much ram usage

agile mango
#

And I think it is also struggling to load some regions

severe pine
#

if you have ram i suggest you change the java default heap size

agile mango
#

I have 14 GB lol

severe pine
#

yeah so java uses like 2gb by default

agile mango
#

Ah

severe pine
agile mango
#

I uninstall it and downloaded again but it still a 32 bit application for some reason, that means that the maximum I can add is 4 GB right?

severe pine
#

thats odd

#

could be

#

youll have to search how to set system variables

#

the stackoverlfow doesnt say

agile mango
#

D"mn, I barely know what java is

severe pine
#

well basically it makes a virtual machine every time you use it

agile mango
#

Im cheking some information from the java website and it says that it has something to do with... Internet explorer?

severe pine
#

what

agile mango
#

Like, here is says that If im using an internet explorer of 32 bits, and windows 64 bits, I should download java 32 bits

#

Wait hold on, if Java is using IE, Windows 11 isnt deleting IE?

severe pine
#

that doesnt make any sense

#

could be a translation error

#

practically all computers are 64 bit

#

youshould get the 64 bit install

agile mango
#

Well, I dont know what is happening

severe pine
#

tt doesnt work properly with 32 bit java either

agile mango
#

It says the same in english

#

32 bits software in 64 bits machine, java, what the f""""

severe pine
#

64 bit machines can run 32 bit software as compatability

#

but thats for when youre using a 32 bit browser

#

you probably arent

agile mango
#

I though it was normal that Java was appearing as 32 bits

agile mango
severe pine
#

it shouldnt

#

you should replace it with the 64 bit version

#

it will also run faster

agile mango
#

Sooo... I just download the 64 bits version of IE?

#

There is a microsoft page for that

severe pine
#

idk what version of ie you have

#

or what bits it even has

agile mango
#

32 bits version

severe pine
#

probably fine anyways

agile mango
#

It doenst says I have a 64 bits version

severe pine
#

then get the 64 bit version?

agile mango
#

Welp

severe pine
#

which ie is it

#

is it 11

#

or 10

agile mango
#

It don't says it

#

Just gives me the OS version

keen palm
#

Does anyone know why when I take a screenshot of the map, I check my files and I don't see the capture anywhere?

mild jacinth
#

What are you on?

cyan lion
#

if I'm not mistaken if you play on mobile the image appears by default in the Image Gallery

keen palm
# mild jacinth What are you on?

Emulator, not to say pc, I have the android theo town, but it emulates it from a pc, and well, it detects it as a pc because in the settings the section appears: "Keys" and then there I can configure or assign keys to various actions

cyan lion
#

does the emulator have a gallery?

keen palm
mild jacinth
#

Yeah I'm really not sure where'd they'd wind up using an emulator

cyan lion
#

If you don't have it, if you have Windows 10, you can take a screenshot with Xbox Game Bar

keen palm
#

I don't have windows 10

cyan lion
#

F, and maybe what if you use the Windows application: Screen Clipping

#

Exists since Windows 7 if I'm not mistaken

keen palm
#

This is the same as with the captures or screenshots

mild jacinth
#

Or the chromebook's built in screenshot tool

cyan lion
#

Exactly

keen palm
#

Well, yes, that's what I do to show my cities, but because they are very large, I would like a screenshot of the entire map to be taken :/

cyan lion
#

Do you play in a region, or in an individual city?

#

It also depends on the size of the map

keen palm
cyan lion
#

Ok, but what about the size of the map?

mild jacinth
#

Sometimes you just have to take what you can get

#

that seems to be the limits of using an emulator

keen palm
cyan lion
#

Since taking a screenshot of a city from a small map is easier than taking a whole screenshot from a giant map.

mild jacinth
#

unfortunately

cyan lion
#

It would be better to use TheoTown on a normal Android device, or buy it on Steam, to play it on PC

keen palm
mild jacinth
#

Well we're glad you can play the game, but those sadly are the limits

cyan lion
#

Yes the limits of using a Chromebook, but just playing TheoTown is enough

keen palm
cyan lion
#

Just play it and enjoy it, and when you have your Windows pc, you might have more possibilities.

cyan lion
#

No problem

inland sky
#

Hi, I’m pretty new to the game. I noticed that you can connect energy and water to different regions. Except I always encounter the same problem which is that I’ll continue the energy and water throughout the next region but it won’t supply the buildings… is that normal or is there something I’m missing…

severe pine
#

You will have to actually export and import the water/energy from the cities information panels

torpid path
#

This plugin is wrong for me

clear sigil
torpid path
severe pine
#

It's a fault by the plugins creator

torpid path
#

OK

hidden depot
#

I need help

#

I buy the game on steam and i can't solve that, can anyone help me?

burnt shard
#

Have you tried installing the latest drivers on your computer and have a OpenGl version of atleast 2.1?

hidden depot
#

yeap, I tried it and apper the same

burnt shard
#

Send me the readme text

hidden depot
#

Hello there, it's a honor to see that you're playing our game TheoTown 🙂

/ Troubles running the game? ________________________________________________
In case you have trouble running the game please try to install Java manually
(e.g. from https://www.java.com/download/). After the installation you may have
to restart your PC for the installation to complete.

If you have tried that but still are receiving error messages you may want to
search for updates for you graphics card and install them.
For Intel GPUs it seems to be a solution to use a specific version of Java:
https://forum.theotown.com/viewtopic.php?t=11148

In case you have trouble with too small UI because of high DPI display you may
want to enable DPI compatibility mode by windows for TheoTown.exe
(Right click on it->Properties->Compatibility->High DPI settings
->Override DPI setting with "System"). The way on how to do that may vary
dependent on OS and language.

/ Game files access _________________________________________________________
The game will save any progress in C:\Users\your username\TheoTown
Maps and plugins are interchangeable with the Android and iOS versions of the
game.

mild jacinth
#

Do you have java?

glossy epoch
#

Anyone knows how to reduce traffic?

jolly quail
clear sigil
autumn vigil
#

I'm not sure if this is really a bug but everytime i use in-game's screenshot it doesn't save on my device

#

How to fix?

clear sigil
#

Try checking the schreenshots folder

twin bronze
severe pine
autumn vigil
#

Ok thanks for the help

autumn vigil
#

Now! How to fix this.

severe pine
#

if this is your plugin

#

you will have to adjust the handle of the frames

#

its always overlapped into another tile

#

but because water was drawn diffrently before it wasnt visible

autumn vigil
#

This isn't mine

#

They were good before

cyan hare
#

it's happened since the April 2021 update

autumn vigil
#

"water was drawn different" is this also the reason the stream plugin now shows black

severe pine
#

Before water used to be drawn everywhere under the city

#

Now it is drawn as tiles

#

This means that you can have custom water tiles

#

But also means that canal plugins will have void

#

Because those used to be just transparent tiles

#

And because it's drawn as tiles it's also getting drawn over the ships with improperly aligned frames

autumn vigil
#

As a plugin creator I am now wondering how am I goin to make something similar without gettin a void

carmine delta
#

use water texture

severe pine
#

if set to true, water will be drawn under the tile

autumn vigil
#

That's new but I'm goin make now, my laptop charger is dead and this place I'm currently at is the worse at delivering packages.

severe pine
#

It was added when the change was made

teal pond
#

How to gather rocket supplies

severe pine
#

build oil industrial buildings

teal pond
#

Thank

little spire
#

I can't watch ads to get diamonds... I've got good connection with Internet and app restarting ain't a solution

Any tips?

#

The same happens if I wanna buy plugins by watching ads

torpid path
#

I get the same

#

But what I do, is that I play like a minute and then I go back to advertising

smoky grotto
torpid path
#

How long?

little spire
#

It happens to me every day since a few weeks, so I don't think that it works as it should

torpid path
#

Yes bro, you have to wait

little spire
#

A few weeks? Really?

tacit relic
#

Wait what there's a cool down?

twin bronze
#

meh if you buy it for the first time maybe

little spire
#

@smoky grotto so for me even a few days of waiting doesn't help

clear sigil
thorny jungle
#

@viscid moat you can ask here

viscid moat
thorny jungle
#

No problem ^^

burnt shard
#

help for my city does not generate more money help

mild jacinth
#

Check to see what you're spending too much on

burnt shard
#

How I do it is that I am new to playing and I do not understand the game so well. Can you tell me how I do it?

mild jacinth
#

Yes, but it'll be abit!

late latch
#

Can a commercial have got a price?

agile mango
#

Here, the green side will show how much income your city is getting from taxes, and the red side will show you how much your city is spending in maintenance costs

#

You have to find a balance where you are earning enough money so that you generate an income, in my case, Im getting more money that Im spending, so I generate an income

late latch
agile mango
#

You can try lowering the money you are spending in some services, or rising taxes (Keep in mind that these two options may have an impact in the inhabitants happiness)

agile mango
late latch
#

i mean the the building type

#

the building type commercial

agile mango
#

You want to build only commercial buildings?

late latch
#

no, I want to know if a commercial building can have a price

#

(if i define it in the json)

agile mango
#

Wait, let me check

#

As far I know, these two values can change the price, but the "price" tag says it is not RCI, so I don't think you can change it, but Im seeing that some plugins have some costs variations in them, so I will create a little plugin real quick to see if Im wrong

late latch
#

thx

burnt shard
#

:0

agile mango
#

You can change it

late latch
#

nice

agile mango
#

I change mine from 100 to 150

late latch
#

:D

agile mango
#

Pls ignore the fail I made with the graphics, this is why you have to be sure your background is transparent

late latch
#

because i havent got my phone here.. may you check my plugin if its working? (if ill finish it?)

late latch
agile mango
late latch
#

nice :>

agile mango
late latch
#

do i need a

#

" "

agile mango
#

Yes

late latch
#

how is it called

#

empty

#

field?

agile mango
#

I dont know how to call it in english

#

But yes, you need these ""

late latch
#

I dont meant these ""

#

I meant

agile mango
#

The space?

late latch
#

[ ]

#

xD

#

yees

#

lol

agile mango
#

Ah, yes

late latch
#

space

#

s p a c e ( Im leraning english for 5 years)

#

and i am bad at it

#

perfect :')

agile mango
elder cairn
agile mango
agile mango
late latch
# agile mango ¿?

im coding my own plugin..(i pixeld yesterday 2 "buildings") (not very beautiful xd but ok) but i cant test it, because my cell phone is broken.. may you do it for me, and say if it works?

agile mango
#

Sorry, I cant, I just don't feel comfortable, I hope you understand me
Also, what do you mean that you cant test it?

#

If TheoTown is crashing when you try to test you plugin, then probably you made something wrong

late latch
#

no problem, nah i meant i havent got a phone bc my phone broke in reallife xD yk?..

#

a few months ago

#

and my laptop is to bad for steam

agile mango
#

Ah, well, sorry I cant really help you

late latch
#

ok, no problem

#

@agile mango last question, how can I add salary or sth?

burnt shard
agile mango
#

Monthly price?

zinc rose
#

So, i just recently play TheoTown again on Android. I can't watch rewarded ads (or any other TT's ads) because the button is greyed out. Any way to solve this?

mild jacinth
#

how long have you been waiting since the last ad?

zinc rose
#

The button just greyed out from the start. No waiting, it just greyed out. I still an collect the daily login diamond, which is weird.

mild jacinth
#

Can you maybe restart your phone? Sometimes that's all it takes

zinc rose
#

Ok wait, lemme try it.

zinc rose
mild jacinth
#

Can you reset the cache?

zinc rose
# mild jacinth Can you reset the cache?

Still no result. Actually i want to reinstall it, see if it works. So... How to backup my data? That is, my city, region, 400 something diamond, and most importantly my unlocked content that i bought with my diamond.

Except if there's another suggestion....

mild jacinth
#

Just make a copy of all the files

#

Ptag files

mild stumpBOT
# mild jacinth Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users\(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

mild jacinth
#

But regardless your diamonds and unlocked content are connected to your account

zinc rose
#

I see in TheoTown Help the account used is either Facebook or Google Play, and then there's Theo Account, which one? Sorry if this gets annoying, usually it's not that hard for me to figure things out. I just want a no risk option...

mild jacinth
#

Everything that I mentioned is linked to Google play, but maps and regions will have to be backuped manually

elder cairn
zinc rose
clear sigil
vast hare
#

it ain't

strange juniper
#

ok i am tired of my plugin problem, its been months since i have had this problem and i dont know how to fix this, whenever i open the plugin store, the plugin store doesnt loads and its just says network error, well then i tried to go to the theotown forum but, the forum isnt loading my browser says that the network is not secure and it seems like i cant download any plugins at all, if anyone could help with my problem it would be appreciated 🙏

severe pine
#

You might have something misconfigured in your system

#

Does this issue occur in other websites?

strange juniper
#

no only the theotown forum

honest lance
#

can anyone help me? how can i expand the region on the online server? I've tried a number of times, still no change, the region remains 4 and doesn't increase, please help.

clear sigil
stone hedge
mild jacinth
#

crime

stone hedge
#

realy

mild jacinth
#

yep

stone hedge
#

ok

mild jacinth
#

Maybe us the contact us button

zinc rose
#

Okay. An update to my earlier post about ads button greyed out though it's online.

I find the culprit, it's my Private DNS settings. I use dns.adguard.com as the provider hostname. So i turn it off, and now the ads button works. (dns.google is also works if anyone use it)

This is a rare case, but i guess it's bound that someone somewhere also stumbled upon the same problem as mine. So, i post this here so it can help someone else with the same problem.

unreal nebula
#

how to make it align and balance together I'm making a bigger map on my phone

clear sigil
#

Either change the coordinates of the map or use a smaller map

unreal nebula
clear sigil
#

?

unreal nebula
clear sigil
#

I don't understand what you're saying

unreal nebula
#

I'm asking you how to change map coordinates

severe pine
#

Edit the regions JSON file

#

This is a risky endeavour

stone hedge
#

NO

unreal nebula
#

i have downloaded this map on the forum but there are some plugins i cant find and this makes this map not working properly can anyone give me these plugin files please

clear sigil
#

Then ask the person who uploaded the region to give his plugin folder

unreal nebula
#

I can't contact him

#

AzulaFL

ruby creek
#

Hey I have a question. Right now the graph for commercial/residental/industrial needs seems very bugy for larger cities. Is it planned to fix this behaviour? In my game it starts to constantly fluctuate heavily even though there are no abandoned buildings at all.

tacit relic
supple zealot
#

anyone know whats wrong? (this is what happens when i try to open theotown)

supple zealot
#

i tried reinstalling didnt work

elder cairn
#

Install java

supple zealot
#

i did

#

but i managed to get it working by installing the 64 bit version and that worked

honest lance
#

How instal plugin on my city?

gusty kettle
#

Go to the plugin store

#

And download plugins

#

Wait, if iOS and PC have no diamonds, then how can they buy plugins? Or are plugins free?

sour dragon
severe pine
#

I think they could be the Tesla factory plugin but I'm not sure

elder cairn
#

Yeah i think it is, why would tesla commit vandalism though?

burnt shard
#

👍

wooden cosmos
#

How to move the game with it progress from a device to another?

frosty shard
mild jacinth
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Ptag files

mild stumpBOT
# mild jacinth Ptag files

TheoTown files are located under such directories:

▪︎ Windows: C:\Users\(insert username)\TheoTown
▪︎ Linux: /home/$USER/TheoTown
▪︎ MacOS: /user/TheoTown
▪︎ Android: /storage/emulated/0/Android/data/info.flowersoft.theotown.theotown/files
Reinstalling the game for Android will delete all files, unless you decide to keep the files when prompted by uninstaller.

Alternatively, you can access the files through in-built TheoTown file manager, accessible through the in-game menu.

You can find your plugin, music, region and city files there as well as logs for debugging purposes.

mild jacinth
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Just move the files from one location to the other @wooden cosmos

sour dragon
stone hedge
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tesla factory

sour dragon
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Alrighty

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Thank you

unreal nebula
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Help

clear sigil
# unreal nebula Help

Looks like you have some duplicates for some reason. Check your plugins folder to check if you have forums plugins that are also in the plugin store

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And check managed plugins if you have duplicates in there.

mild jacinth
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Yep

elder cairn
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Thats a lot of errors

unreal nebula
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i don't know how to fix it please help i deleted and redownloaded

velvet garden
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Hello i just played the game on mobile device but i cant join any online region it keeps me in the loading screen anyone know how to fix the issue?

gusty kettle
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Step 1: have good wi-fi
Step 2: profit

sour dragon
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How do you open file manager in Mobile?
I saw it from the #tips-n-tricks

severe pine
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Go to the settings menu from the region view

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From there you can see it in the menu

sour dragon
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Oooh

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Alrighty then

analog timber
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The one way roads aren’t working right, cars are only using one lane.

astral bay
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How do i add my own music to the game

vital viper
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How to fix this mass health problems
I have health care and the drinking water is clean + there's no pollutions
Plz help

vernal knoll
vital viper
vernal knoll
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yep

analog timber
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Still need help

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Some of my one way roads are forcing cars to only use one lane

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How do I fix that?

elder cairn
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Can you send a picture

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Like its a one way road

sour dragon
severe pine
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They will probably be in the decorations somewhere

sour dragon
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Owh, I see
I'll take a look

atomic rock
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How do I help the Giant pickle? My ores deposits are already depleted and I've removed every minning station.

cobalt oracle
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How to clean the landfill?

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Help pls

tacit relic
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Then swipe the screen to remove it, it will take while tho

sour dragon
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Oh wait

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aen nvm

sour dragon
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Is there a way to prevent or at least, slow down my residents moving out?
I have around 98 to 99% happiness and trying my best to give them better buildings (Residential, Commercial and Industrial), service, parks and everything they need. But even after all of that, they still would leave.

burnt shard
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Guys I accidentally deleted my region that includes my city, is there any way I could restore it?

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I uploaded the region online btw

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(and pls ping me if responding)

clear sigil
burnt shard
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Wdym

clear sigil
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You can't restore a region you deleted from the online mode

broken solar
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The Theotown game creator team has to do night mode animation work on vanilla buildings that don't have night mode yet

arctic cave
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Suggest it

warm ore
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Getting Could not create Java Virtual Machine when running TheoTown for the first time, any suggestions?

vast hare
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Platform?

warm ore
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@vast hare Windows 10

burnt shard
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how to get supplies? (DSA), (Ping me when you reply + have answer)

tacit relic
light vale
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I’m at the highest rank and my steam didn’t pick up the achievement anyone know why