technical-support

[hard niche]

hey guys, I am on mac and mainly streamng chrome browser, when I do window capture my mouse is not visible, I dont want to use mac screen capture since I dont want the viewers to see random popups, is there any way to show mouse in a window capture?

[quick vine]

How do I factory reset my streamlabs OBS? I want a completely clean slate

feel free to tag me

[gritty isle]

For settings: Settings > (either General or Support) > Delete cache and restart
For Scene Collections, click the down arrow next to the Scene Collection name, click Manage Scene Collections and from there you can delete Scene Collections.

[quick vine]

theres no delete cache and restart button

[gritty isle]

Streamlabs Desktop, correct?

[quick vine]

im trying to do this because every time I close and reopen streamlabs it resets my secens and settings. Also yes im on desktop

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[quick vine]

still didn't work. I'll submit a ticket

[quick vine]

I would still like to try and reset my cache, but the button isn't there in streamlabs

[gritty isle]

If you’ve submitted a ticket it’s best to wait on a response there. The staff has asked the volunteers not to work tickets in parallel here to avoid duplicate troubleshooting steps or conflicting information.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

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Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[violet rapids]

Hi, i have set a custom tip goal but when i copy the url and paste it on obs studio it dont appear on it?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ancient girder]

hi so my friend gave me mod access to his dashboard using an invite but seems like when i access from my browser it shows unauthorized ?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

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👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[rose berry]

Anyone know why when streaming a game, it is echoing the game audio? Not my spoken mic audio, just game

[indigo sage]

was trying to use streamlabs mobile but it would not show me my chat even though my scene had it?

[orchid quest]

The "Reset Streamlabels" button in General doesn't reset the session

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[signal violet]

Hey guys, I need some help with Streamlabs tip alert variations. I’m trying to make different sounds play depending on the tip amount, for example one sound for 1-5$, another for 5-20$, etc. I made the variations with “tip amount is at least”, enabled them, uploaded different sounds and saved everything, but only the default alert sound plays. If I remove the default sound, then no sound plays at all. I’m using Streamlabs Desktop and this is for Tips, not YouTube Super Chats. Does anyone know what could be causing this?

[stoic perch]

I need help I keep getting this error

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[icy bronze]

How do i stream to tiktok using streamlabs I need help

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[near plinth]

Can somebody help me setup my streamlabs please? it says 100% skipped frames etc.

[gusty umbra]

Slipped frames are usually your CPU overloaded. We have this nice article to help with frame issues. https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality

[limpid arrow]

Hi, where do I change my email to my student ID email for the 50% off sub price. I cannot find the email settings

[near plinth]

Oh so that explains why I have lag overall

[gusty umbra]

Yes.

[robust geode]

quick question how do I blur some parts of screen on capture card source.

[worthy chasm]

I use to use OBS but I want to give StreamLabs a Chance an I need help I know Ctrl F & R is for the game to not make it over lap in OBS what is the Key's for Streamlabs to do the Same?

[alpine thistle]

anyone know how to fix the issue where alerts arnt triggering? and multichat for tiktok isnt working

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[severe dragon]

does anyone know how to fix the streamer error?

[gusty umbra]

My discord to brain wireless upload must not be working... it’s early still. Can you provide and image of the error?

[remote portal]

hi sorry if this ion the wrong place but am trying to swap from obs to slobs but my profile wont import from obs to slobs what one should it be as it says the same on all

[oak cloud]

there may be something corrupt which is why it can't import

[remote portal]

ok no worries so am goign to have to manually redo them all

[oak cloud]

you could try skipping that on the onboarding. Then go to Streamlabs Desktop settings > obs import and see if it works there (just in case there is something weird going on with onboarding)

[remote portal]

ok will that

[oak cloud]

unless that's where you were doing it from in the first place

what's weird to me is that i'm not getting the option to select profiles to import like you are

[remote portal]

thats when i fisrt install it

[oak cloud]

ok yeah, i would go through the rest of the onboarding and then try it after that just in case

[remote portal]

is that on the main site or the streamsoftware its self

[oak cloud]

but normally if that is happening it means that there is a file that is being "wonky" like maybe the save location changed, etc and so it's reading it as corrupted

[remote portal]

where can i find the import?

[oak cloud]

You can go to obs studio > scene collections > export and then save that somewhere. But otherwise Streamlabs Desktop is grabbing it from your obs studio roaming folder

[remote portal]

think iv found now thanks 🙂

[gritty isle]

In Streamlabs Desktop, log out, wait a minute, log back in, wait a minute, go to Settings > Network, set the Bind to IP selection to Default, save the settings, and then try again to go live.

If you still have issues, go to Settings > Network, set the Bind to IP selection to the IP address for your computer, usually starts with 192.168 or 10.10, and then try again.

If the problem persist and you are streaming to Twitch, run the Twitch Test.

Please download and run the Twitch Test, see next post.

Select Medium or Long Duration.
Select all the ingests in your region.

Let the test finish completely then screen shot the whole results window without cropping.

If you need help finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[wispy latch]

@severe dragon 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[severe dragon]

Done all that and I stream to Rumble

[gritty isle]

On Rumble, log out, wait a minute, log back in, refresh/reset your stream key on Rumble and the paste the new stream key in Streamlabs Desktop.

[severe dragon]

got thank you

[cosmic shadow]

I'm not sure if this is a technical-support question, under sponsorships HelloFresh is on there and it says audience threshold met, but when I apply a timed pop-up come up that says Failed to apply campaign creator is not eligible for this campaign. I'm not finding anything on why? Any advice?

[gritty isle]

You're welcome.

[gritty isle]

We won't be able to answer that here. Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[harsh hatch]

Hello and I apologize if this has been asked already. I stream to TikTok vertical and Twitch horizontal. How do I play regular music that can be excluded from the vods? I have been searching for a correct way to do this and am ending up not finding a solution. Any help would be great. Thank you

[gritty isle]

For Twitch, you can split your audio https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture and the Twitch VOD Track https://streamlabs.com/content-hub/post/how-to-use-twitch-vod-track-in-streamlabs-desktop. TikTok though doesn't have a VOD Track option so your best method is only to play music you have a license or right to use.

[harsh hatch]

@gritty isle this will disable the vertical veiw though for my stream though correct?

[gritty isle]

No. It only limits the audio sources that are recorded in the VOD on Twitch.

[harsh hatch]

@gritty isle would I have to uncheck selective audio for the vertical window to show up again?

[gritty isle]

Did you turn off Dual Output?

"To enable and configure Twitch VOD, you must first ensure that your selected platform is correctly set to Twitch, or if you're using Dual Output, ensure that one of your destinations is set to Twitch. The Twitch VOD feature is not currently available for multistream."

[harsh hatch]

Ok sounds good. I will most likely have to stream on streamlabs just for twitch then and TikTok live for TikTok in order for it to work

[latent plaza]

How do I fix this?

[gritty isle]

For assistance with OBS Studio, please ask over in their Discord in the Windows Support channel: https://obsproject.com/discord

[latent plaza]

I mean I use streamlabs not obs. Unless you mean yall just don’t handle that part lmao

[gritty isle]

That screen specificall mentions OBS Studio.

If you are indeed using Streamlabs Desktop:

This might help:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

https://cdn.discordapp.com/attachments/962371235789025360/1397648706756673597/image.png?ex=68e1694a&is=68e017ca&hm=d37941960c93165f6fdc82ecc439b5a2aa44714d7fc18b9da06e69605a4f41d9

[latent plaza]

Obs studio is not even installed on my computer

I shall go look

[gritty isle]

Odd that Warframe specifically mentions OBS Studio.

[latent plaza]

I had it in the past but after constant issues I switched to streamlabs and deleted obs I would think completely but 🤷‍♂️ idek. It’s def not on or running at least

I feel like I missed a step. Found this after my pc struggled forever lmao. But program data? Haven’t seen anything labeled that

[latent plaza]

Also the more I stare at this message the more I’m unsure if you wanted me to delete the program data folder, or the obs hook folder.

The text reads like it’s the obs hook folder, but then the picture has program highlighted in red lol.

Like if it’s the obs hook folder I found it. If it’s the program data one then idek

[gritty isle]

Delete the entire obs-studio-hook folder.

Don't delete anything else!

[latent plaza]

Ok I have to let it struggle to search again but then I can delete that

Okie now what

Just restarts streamlabs or sum?

[gritty isle]

Launch Streamlabs Desktop and add Game Capture back and see how it goes.

[latent plaza]

Okie. I’ve been having what feels like a memory leak when I play warframe. So after that pop up I’m hoping that was what the issue was. Fingers crossed 🤞

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[versed night]

When dealing with the ChatBox, how do I make it so large amounts of text doesn't just exit the source while also keeping to a small box. AKA, text continues just on the following line

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[acoustic rover]

my cloudbot alerts are not respond in my yt channel. I always turn on the active cloudbot tick and streamlabs channel always a moderator of my yt channel

[gritty isle]

Standard Moderator? Managing Moderator won't work.

[acoustic rover]

oh thankss

[gritty isle]

You're welcome.

[signal elbow]

Why alt-tabbing when in League bugs the entire capture and it becomes like im using Display Capture although I am using Game Capture?

[brisk fulcrum]

Hi everyone,

I’ve been streaming on YouTube regularly using Streamlabs Desktop for the past few months. Streaming itself works perfectly fine, but I’m facing an issue with the built-in YouTube chat dock.

Whenever I start streaming, the YouTube chat panel appears on the right side, but it shows a “Sign In” button. When I click it, Streamlabs opens my browser and lets me access/chat through the browser, but the chat still doesn’t work directly inside the Streamlabs application.

I previously used OBS Studio but had recurring “No Data” issues, so I switched to Streamlabs and everything else has been stable since then.

Has anyone faced this issue before? Is there any workaround or fix so I can use YouTube chat seamlessly within Streamlabs itself instead of relying on the browser?

Thanks in advance!

[gritty isle]

Sadly, that' the correct behavior.

[brisk fulcrum]

Got it, thanks for confirming.

So just to clarify, is the built-in YouTube chat in Streamlabs currently designed to authenticate through the browser only, and there’s no way to actively chat directly inside the Streamlabs dock itself?

I just wanted to make sure I wasn’t missing any setting or workaround. Thanks again!

[gritty isle]

Correct. The embedded chat dock when used with YouTube in read only.

[brisk fulcrum]

Thanks for clarifying.

In that case, what would you recommend as the best alternative/workflow for interacting with YouTube chat while streaming through Streamlabs?

Would using a custom dock with YouTube popout chat be the preferred method, or is there another smoother solution most creators use?

[gritty isle]

Opening the stream chat in a web browser is the best method.

[sharp pulsar]

I have had trouble multi streaming for a while now. It will work for a good amount of time just fine then randomly out of no where it will drop one of the platforms mid stream. Either the twitch or YouTube stream will just stop and stopping and starting the stream again never fixes this issue I simply am forced to stream to one platform when this comes up

[gritty isle]

Multistreaming with a Streamlabs Ultra subscription or using Dual Output for free (Twitch and YouTube Shorts)?

[sharp pulsar]

I pay for the service

[brisk fulcrum]

Understood, thank you for the help and clarification. I’ll use the browser popout chat workflow going forward. Appreciate the quick response!

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord and gain access to the VIP Support channel and ask again there.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@brisk fulcrum, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[gritty isle]

You're welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sand trench]

hello everyone! I have a few problems with my streamlabs software! I would like some help in 1 on 1 if possible, a lot easier to explain my problems and maybe finding a fix.

would appreciate a lot!

[gusty umbra]

Hey there. We’re not allowed to help via video calls or private messages. All support must be done in these channels. You’re more than welcome to post your issues and include relevant screenshots. If you’re a streamlabs ultra subscriber, you get streamlabs staff support via our #vip-support channel.

[sand trench]

unfortunately I don't have access on the channel you just tagged

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gusty umbra]

You won’t unless you’re a streamlabs ultra subscriber. It was just and example of one of the methods of assistance we offer.

There is also our #1173605643484139591 it’s got a bunch of new videos and articles chai just posted. https://discord.com/channels/346751285514469388/1504192944834609254

[rare stratus]

Hi i need help making a ticket to my streamlabs account. My gmail was hacked and have no access to it, im trying to change my gmail to the new one and it wont let me. So i tried to submit a ticket and says i can't do that unless i verify my old Gmail(which i have no access to). So that's why I'm here and seeing if someone can help! plz

[marble wind]

i had the same issue exactly once, a game hung and obs-studio somehow started capturing dwm, weird stuff

[gritty isle]

That's something only the staff can assist with via a ticket but as I see that isn't going to work for you, please send an email to [e-mail]

[rare stratus]

My new gmail or the one that is with the account?

nvm i get it send them an email right

[gritty isle]

The new one as it seem you don't have access to the old one, right? There will likely be some verification to be done as well during the email exchange.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hybrid holly]

I keep getting this error but as u see I can’t select a vertical or horizontal. What can I do

[sand trench]

I am a streamlabs ultra subscriber tho

[gusty umbra]

Easy fix. Link your Streamlabs to your discord via this link. https://streamlabs.com/dashboard#/settings/integrations then you will see the #vip-support channel

[hybrid holly]

i feel so slow, thank you bro i appreciate it 🤣

[gritty isle]

You're welcome.

[hybrid holly]

u have a great daY MY MAN

[gritty isle]

You too!

[modern fox]

I got a question. Why does my camera keep crashing on twitch every time I edit my stremlabs and then doesnt come back up after several restarts and attempts to get it working?

[magic halo]

So i've got a problem. Every alert in the alert box is working except for bits. they don't show in my recent events either. what do i do?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[signal elbow]

Guys, will someone help me, same issue? My game capture is buggy while in League Of Legends and it becomes as Display Capture?

[gritty isle]

This might help:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

https://cdn.discordapp.com/attachments/962371235789025360/1397648706756673597/image.png?ex=68e1694a&is=68e017ca&hm=d37941960c93165f6fdc82ecc439b5a2aa44714d7fc18b9da06e69605a4f41d9

Then launch Streamlabs Desktop and add the Game Capture source back.

[signal elbow]

Its working for now, thanks.

[gritty isle]

You're welcome.

[signal elbow]

Any idea when sometimes it locks the game on 108 fps?

[gritty isle]

What is "it"? If you're live streaming, it is a best practice not to have uncapped or high FPS in games.

[signal elbow]

I cap it at 144 but sometimes when I alt-tab the game goes on 108 fps maximum 😉

[gritty isle]

Avoid tabbing out of the game. Game Capture can have issues if you tab out frequently. That's because when you tab out of a full screen game, it stop producing frames and that causes Game Capture to lose the hook into the video stream. If you're tabbing out to control your stream, consider setting hot keys in Streamlabs Desktop to control things.

[gusty umbra]

I fully support a 2nd monitor for stream control (and general quality of life on a PC). Walmart (at least in our area) had some Samsung 144hz 1ms 27” monitors for sub $50

[magic halo]

So i've got a problem. Every alert in the alert box is working except for bits. they don't show in my recent events either. what do i do?

[pulsar pendant]

hey guys very new to stream labs just seeing if someone could help me set up my settings so when i stream, my discord voice channel doesn't broadcast in my stream so my views cant hear my friends any help would be great

any help would be sick ty

[celest swift]

Hey how do i activate the wheel im adding a wheel widget on stream so if some1 tips for it how can i make it spin

[wispy latch]

@magic halo ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[gritty isle]

If you want your stream to be able to hear Discord, make sure the exact device is selected at Settings > Audio > Desktop Audio device.

[gritty isle]

You spin the wheel by clicking the Spin Wheel button on Live Actions.

https://streamlabs.com/dashboard#/recentevents

[celest swift]

is there a way to spin it without goin to browser

[magic halo]

for some reason it won't work. i see all the follows, subs and stuff but no bits. it won't even show in the eventlist

[gritty isle]

There is not.

[celest swift]

thank u boss

[gritty isle]

What won't work?

[gritty isle]

You're welcome.

[magic halo]

Well someone sent me bits yesterday. i had no alert. it showed on twitch but it's not on the event list in streamlabs. so it didn't recognize the event. therefore no alert

[gritty isle]

I understand. Please follow the Disconnect Service steps that the bot posted to you above. And remember, this will not go back in time and capture events that were missed. It will capture events going forward from the time you log back in. And don't forget to click the Reload Widgets button.

[magic halo]

i did try that but nothing happened. still the same problem.

[gritty isle]

When did you perform the disconnect service guide?

[magic halo]

5 minutes ago

[gritty isle]

Remember, this will not go back in time and capture events that were missed. It will capture events going forward from the time you log back in

[magic halo]

okay thank you

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dull harness]

Hello. I am setting up my IRL Stream. I am just wondering how can I setup if I lose conection on my phone, the Streamlabs change to a scene where says smth like "conection will be back soon" and don't get the stream down. Is there some video that anyone recommends?

[gritty isle]

https://streamlabs.com/content-hub/post/introducing-disconnect-protection-on-mobile

NOTE: This disconnect protection is an Ultra only feature.

[dull harness]

one question. For example I have a LiveU Solo, I connect to my obs. I need to have my pc always on with internet for in case my conection while on the street fails, it change automatically for other scene in the pc?

[gritty isle]

There's nothing in Streamlabs Desktop that will do that. The only thing is the disconnect protection feature I mentioned above with a Streamlabs Ultra subscription.

[crystal fable]

why did they remove the chat for tiktok stream

i was able to use it last stream

[gritty isle]

We've never had support for chat with TikTok.

[crystal fable]

it was working

[gritty isle]

It may have worked before but due to changes by TikTok, it is no longer available.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[unreal forge]

my youtube alert box not working how can i fix this please help

[gritty isle]

Not working how?

[unreal forge]

if someone subscribe my there no alert coming in streamlabs OBS software

[gritty isle]

Some YouTube subscriptions won't show due to privacy settings on the viewer's channel.

When someone makes an account on YouTube, the subscribed channels are private by default. When the person subscribing to you is set to private, Streamlabs cannot see the subscription.

The viewer would need to set their subscriptions to public in YouTube's privacy settings https://www.youtube.com/account_privacy BEFORE clicking the subscribe button.

This setting on the your channel doesn't matter.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lunar lynx]

I need help with the app I just got it and don’t know how to get my camera off and connected to my ps

And just get it setup in general

[gusty umbra]

Streamlabs doesn’t natively support PlayStation. I’m assuming you’re using a capture card to get the PlayStation to a PC to stream it. Plug that camera into the streaming PC.

[copper moat]

Anybody know a solution for this error when trying to link Tiltify?

[gritty isle]

Yes, there's an issue with your intergration with Tiltify. In order to resolve this, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new and please be sure to include that screen shot.

There is no way from your end to resolve this.

[copper moat]

Unfortunate. Been about 48 hours since I submitted. Thanks, though.

[gritty isle]

Tickets are answered in the order they are received. Please be patient and they will get to you. Us Volunteers don't have access to that ticket system so I can't see the status of any particular ticket.

[copper moat]

Understood. Thank you.

[gritty isle]

You're welcome.

[lunar lynx]

I’m on my phone but that sucks man

[lunar lynx]

Nah I just want my stream to look like good and not boring to. But I can’t do that if ps don’t support it

@gusty umbra

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[onyx oxide]

why when I change my name on twitch does streamlabs wipe everything I had for the past 8 years ?
All my alerts, my merch store, everything. Nothing saved, nothing backed up ?

[normal bronze]

hi!! im currently trying to import my streamelements overlays to streamlabs but the importer only recognized 3 out of the few dozen i have in streamelements, any clue why that is??

[gritty isle]

Log out of everything Streamlabs: the Streamlabs web site, Streamlabs Desktop, Streamlabs Mobile, Streamlabs Console, Streamlabels.

The log in with your new Twitch name.

[gusty umbra]

Hey there. I’m not exactly sure, the guide for Streamlabs import from stream elements was updated today. It may have a reason as to why. https://streamlabs.com/content-hub/post/how-to-move-streamelements-to-streamlabs if not, can you submit a ticket, please. https://support.streamlabs.com/hc/en-us/requests/new

[onyx oxide]

You think I didn't log out and log in with my new name, I even logged in with twitch which I have never done & I have nothing.

[gritty isle]

You didn’t specifically say. Did you log back in by clicking the Twitch button or the Streamlabs ID button?

[onyx oxide]

I've tried both ways, I have default alerts for everything,.

[gritty isle]

If you log in the Streamlabs web site and go here https://streamlabs.com/dashboard#/settings/account-settings/platforms, does it show your new Twitch channel name?

[onyx oxide]

Yes it does

[gritty isle]

Interesting. And in Streamlabs Desktop, if you click the down arrow next to the Scene Collection name, do you see your Scene Collections there?

[onyx oxide]

Yes I do

[gritty isle]

Okay, that’s good. Does your Recent Events page look okay? https://streamlabs.com/dashboard#/recentevents

[onyx oxide]

Yes it does

I have no donation ticker or recent donor working on the overlay too

[gritty isle]

Okay. You mentioned your Merch Store was affected? https://streamlabs.com/dashboard#/merchadmin

Do any items show up there?

[onyx oxide]

nothing it's all reset

I thought all this was saved to a cloud

[gritty isle]

Hmmm. Dang. Obviously that shouldn’t have happened and I can’t tell you what happened as us Volunteers don’t have access to the systems.

I understand your frustration and that it’s upsetting.

Please submit a ticket on this issue https://support.streamlabs.com/hc/en-us/requests/new. Be sure to include your old Twitch name and your new Twitch name.

[onyx oxide]

I now know nothing is saved to a cloud,even all my media uploads for alerts are not there

[onyx oxide]

to what end ?

[gritty isle]

Yeah, something is definitely up but I can’t say what. I’d definitely not try to recover it on your own. Just go ahead and submit the ticket.

[gritty isle]

The staff should be able to figure out what happened.

[onyx oxide]

I think it would be pointless as it looks to me like it can't be recovered if I don't have anything there.

I had sound effects and images uploaded for 8 years

A simple name change wiped it all

[gritty isle]

Submit the ticket please. There’s nothing further I can do for this issue. I just don’t have any access since I do not work for Streamlabs.

[onyx oxide]

Like where's the cloud saves ?

[gritty isle]

Your data is tied to the primary account, meaning the first platform you ever log into Streamlabs with OR your Streamlabs ID.

Normally just changing your name on Twitch and logging out and back work as you expect.

You said your scene collections and recent events are okay so your data is there but some is not available. I could speculate but it would serve no purpose. Please, please submit the ticket.

[onyx oxide]

Ok, thx for your time

[gritty isle]

You’re welcome. 🤞🏻

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[sharp peak]

Hey team, My twitch channel changed from itsnickky to Nickky but hasn't reflect on Streamlabs for a while now. Any tips?

[gritty isle]

Log out of everything Streamlabs: the Streamlabs web site, Streamlabs Desktop, Streamlabs Mobile, Streamlabs Console, Streamlabels. Also, be sure to log out of the Streamlabs web site and Streamlabs Console web site on all devices you access them with.

The log in at the Streamlabs web site with your new Twitch name. This will update your account with your new Twitch name.

[sharp peak]

Sadly, Not working I only use the website and It wont let me update links or anything like

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[sharp peak]

No, But shouldnt everything get updated with my current name? Im lucky enough name is quite similiar

[gritty isle]

Your new Twitch name should appear here https://streamlabs.com/dashboard#/settings/account-settings/platforms
Items like your custom site, won't automatically update.

[gritty isle]

You'll need to manually update your custom site.

[sharp peak]

Been trying wont allow me

[gritty isle]

Does the new name appear in the Primary site URL drop down?

[sharp peak]

Nope shows itsnickky still

[gritty isle]

Okay, Please create a ticket here https://support.streamlabs.com/hc/en-us/requests/new about this and as soon as you get it, let me know the ticket number.

[smoky juniper]

someone plz help, i just got a pc, my mic is on and active but when selected in the mic output isnt even showing, its only showing its name

[gritty isle]

Make sure you've selected the correct device at Settings > Audio.

[smoky juniper]

it is selected

got the name on now but still no audio

[gritty isle]

And in the Sound Settings Properties for that device, it is not muted?

[smoky juniper]

nope, and its picking up my audio

it works for other apps, just not streamlabs for some reason

[gritty isle]

Hmmmmm, interesting.

[smoky juniper]

nor is it working with obs tho... doesnt streamlabs run on obs?

[gritty isle]

Streamlabs Desktop is built from the OBS Studio open source code. That's an interesting data point.

[smoky juniper]

i got it and i am stupid..

[gritty isle]

Oh? What was the fix?

[smoky juniper]

the permissions for the mic on desktop apps was set to off by default

still configuring to my settings lmao, i am sorry to have wasted your time

[gritty isle]

Oh whoops! Good find!

[gritty isle]

No worries! Glad you got it sorted.

[smoky juniper]

Thank you!! Have a nice day!

[gritty isle]

You too!

[slender flax]

Hey guys!
I tested out streamlabs multistream yesterday, and the stream went offline after 1h without me noticing for 20 minutes for some reason.
I streamed to Twitch, kick and youtube, bitrate 6k.
Do you have any idea what I am doing wrong ?

Another question, I cant seem to get my overlay to pick up notifications such as last follower, from kick. It is picking up that information from twitch but not from kick, any advice ? I have connected all accounts

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

No way to tell really, but you are welcome to troubleshoot with the staff.

Please link your discord and ask again over in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@slender flax, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[slender flax]

I am ultra subscriber, i bought a whole year stupid me before getting this to work :/

so where do I link it and poist my discord account name ?

oh now i see, brb fixing

[gritty isle]

https://streamlabs.com/dashboard#/settings/integrations

[slender flax]

ok so now it should be linked ?

[gritty isle]

Looking good! Now just hop over to #vip-support!

[placid locust]

Hi. I just DL the last Nvidia update during my stream. The update made streamlabs crash. So i re-open it, but all my scene are deleted.
(i already reopen it with clear cache / Redownload streamlabs / has an administrator / Restarting PC)
Btw when i click on "Import from OBS or Twitch" nothing happend, so i cannot import the JSON doc scene
Can u help me ? (Windows 10)

[gritty isle]

Try logging out in Streamlabs Desktop, wait a minute, quit Streamlabs Desktop, wait a minute, launch Streamlabs Desktop as administrator, wait a minute, log back in with the same platform/channel, wait a minute, and then see what happens. You might also click the down arrow next to the Scene Collection name in the Scene Selector panel and see if your scene collections are there.

And remember, always avoid updating your Nvidia drivers while you are live. 😉

Only update your Nvidia drivers after quitting all applicattions. And always reboot after installing an updated driver.

[placid locust]

Done. The Scene isn't here. The down arrow next to the scene just show me 1 empty scene. Clicking on "import" does nothing

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for scene collection restoration. Pleaser include the scene collection name(s) and the last date and time they were active.

[placid locust]

Do you know how much time that can take to have an answer with a ticket ?

[gritty isle]

Sorry, we can't give an ETA. Tickets are answered in the order they are received. Be patient and they will get to you.

Just do not click any of the "helpful links", if any, from the emails as that will close your ticket.

[swift vigil]

Subject: Having trouble streaming from console via Streamlabs – Stream won't start
"Hey everyone, I’m having a bit of a headache trying to get my stream started on Streamlabs using my console. I’ve tried pretty much everything I can think of, but for some reason, the stream just won't go live.
I’ve already ruled out YouTube and TikTok as the cause because I have those turned off/disconnected. Does anyone have any tips or has anyone dealt with this specific issue before? I’m completely out of ideas at this point. Any help would be much appreciated!"

[rose drum]

if i upgraded to ultra does anyone know if its instant or does it take some time to activate ?

[gritty isle]

Make sure the destination on your Xbox is set to Streamlabs.
Restart your Xbox.
Make sure you have an active Streamlabs Console subscription and that you've logged in the Streamlabs Console web site by clicking the Twitch button.

[gritty isle]

Might take a bit for the payment to complete.

[rose drum]

ok ty

[gritty isle]

If you've received an email welcoming you to Ultra, please try logging out and logging back in with the same platform and channel you purchased Ultra with.

[rose drum]

ill check

i paid through paypal and got the confirmation there but i dont see the email so it just might be delayed then

[gritty isle]

Possible. Check your PayPal and see if the transaction is pending or completed.

[rose drum]

i see the charge on my cc that is tied to my paypal, it says completed

[gritty isle]

Logout and log back in.

[rose drum]

still says i can upgrade to ultra and im on free version

[gritty isle]

Hmmmmm, puzzling. Not much else I can do as a volunteer. If you still seem to be on the free plan by tomorrow, please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new and the payments team can investigate.

[rose drum]

ok no worries appreciate it

[gritty isle]

You're welcome. 🤞

[swift vigil]

Okay, thank you

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[humble plank]

Anyone know why I can’t stream to TikTok from stream labs console? I got acesss to it on TikTok and everything but when I press go live it just says something went wrong

[gritty isle]

On the Streamlabs Console web site, make sure you're logged in by clicking the Twitch button.

Then click your profile photo and choose Account Settings.

Then on TikTok, click Edit and then click Reauthenticate.

Then try again.

[humble plank]

Did that same problem mate

I’ve unlinked it all and relinked it up aswell

[gritty isle]

You sure your access was granted? You can check here https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[humble plank]

Yea says approved

[gritty isle]

And you logged in the Streamlabs Console web site by clicking the Twitch button and not by clicking the Streamlabs ID button?

[humble plank]

That the part where it says my streamlabs id?

[humble plank]

Says my twitch is linked at the minute or am I supposed to log out and do it that way?

I got twitch kick and tiktok linked but only twitch and kick work for streaming

[gritty isle]

Log out and then log back by by clicking the Twitch button (red arrow). Don't log in with your Streamlabs ID.

[humble plank]

I’ll try that

Done that and back on the same page now

[gritty isle]

Still says "Something went wrong"?

[humble plank]

I’ll try it

[humble plank]

Still says it

[gritty isle]

Weird. Go ahead and send a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[humble plank]

I have just waiting game now haha

[gritty isle]

Right. Be patient and they will get to you. Don't click any of the "helpful links" in the emails as that closes your ticket.

[humble plank]

Okay mate thankyou

[gritty isle]

You're welcome.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wide dew]

can you help me

idk how to get my screen show

[gritty isle]

With?

[wide dew]

https://www.youtube.com/watch?v=gHAYzfX8JOs

[gritty isle]

What are you using Streamlabs Desktop, Streamlabs Mobile, or Streamlabs Console?

[wide dew]

look, its just a black screen idk how to get my robloxto show up

[wide dew]

the desktop, can we call or no?

[gritty isle]

If you're using Game Capture, that won't work as a few years ago Roblox implemented an anti-cheat feature which broke Game Capture's ability to hook into the game.

As a workaround, please use Window Capture instead:

add a new Window Capture source
select Roblox from the window list
change the Capture Method to "Windows 10"

On Windows 10, you will see a yellow border around the game which cannot be disabled. This is not visible in your stream and can be ignored.

[wide dew]

all i have is windows 10

idk what all that means

[gritty isle]

1. Add a Window Capture source.
2. Choose Roblox in the Window drop down menu.
3. In the Capture Method drop down menu, choose Windows 10.

Then click Done.

If you have a Game Capture source, delete that Game Capture source as it won't work.

[regal ingot]

Hi, with Jake rn

He doesn’t understand what you mean

[wide dew]

im crashing out rn

[gritty isle]

Follow the steps I posted here 👉 #technical-support message

[gritty isle]

Take a break and try again later if you need to.

[wide dew]

can you call

[gritty isle]

For moderation purposes, we can only provide support in this channel.

Just read my post here #technical-support message
It has what you need.

[wide dew]

nvm moms home and she doesnt know about filming so cant today

[heady lodge]

notifications aren't working in streamlabs today... none of my alerts are popping up .. no sounds, no visuals,... i see the events in the mini feed but nothing else

[gritty isle]

If you go here https://streamlabs.com/dashboard#/alertbox on the Streamlabs web site, click General Settings, do you have "Unlimited Alert Moderation Delay" disabled?

https://cdn.discordapp.com/attachments/962371235789025360/1421240252504477797/image.png?ex=68e0e261&is=68df90e1&hm=f13ae440e9ebb4ee67ea35b008bbdf8f4494e551ab261032f8e30eef1ddba222

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[heady lodge]

• yes unlimited alert moderation delay is toggled off
• and recent events are NOT paused.

not sure what's going on with my alerts... the alerts for streamlabs tips, youtube memberships/superchats, kick subs/coins... none of them are working today

[gritty isle]

Does the Recent Events page update?

[heady lodge]

yes it's updating but the alerts are not coming through... they were working fine until today. and i haven't made any changes

[gritty isle]

If you replay an alert from the Recent Events page, does the alert present?

[heady lodge]

weird... i clicked the hide/unhide button on the alert box source... hid then unhid... and it's working now...

thank you for the quick response as always my friend!

[gritty isle]

Interesting. Glad its working now!

@heady lodge I'd suggest checking this option on your Alert Box Widgets. Might help and certainly won't hurt.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[candid rivet]

hey hellooo PLEASE someone help me with this i sent out a ticket already but nothing yet, i am trying to rest my password but for some reason the password reset link isnt being sent to my EMAIL at all for some reason

[gritty isle]

You will have to wait for a response on the ticket. Us volunteers don’t ave access to their systems since we are not Streamlabs employees. Only a Streamlabs staff member can assist you via the ticket.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[devout isle]

does anyone have issues with making folders in the sources area or is it just me?

[torpid sleet]

IM TRYING TO GO LIVE FOR TIKTOK ON IPHONE MOBILE BUT I CANT DAMN FIND MY STREAM KEY AND I DONT WANT TO USE DESKTOP I WANT TO USE MY MOBILE PHONE

[gritty isle]

The integration for TikTok in Streamlabs Mobile is sadly broken right now.

Yes, it likely asks for your stream key but TikTok would send you one if indeed you have met their requirements.

For now, you won’t be able to use Streamlabs Mobile with TikTok.

Supposedly there is a new integration ready but it has not been approved by TikTok.

[torpid sleet]

HUH

[gritty isle]

Sorry about that.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cunning marlin]

is there a way to make the alert_box widget output its own audio?

cause I want everything to have its own audio volume instead of using Desktop audio

[pine solstice]

hello! im working with stream Labels right now to make a sub goal, i have the basics figured out, but i want to make it so the goal is always just my current subcount +1 and increases at the same rate as the sub count

so like Sub Goal: 10/11
then 11/12

the basic thing seems to be {count}/{count} for the same number, but how to i make it an increasing variable related to {count} in stream labels (if im even able to)

[oak cloud]

double click the alertbox > tick control audio via Streamlabs Desktop

[oak cloud]

So this is really interesting idea. there isn't any way that you can do this natively with streamlabels. You probably can code something to add a +1 to it so it would end up looking like streamlabel/ txt source with "read from file (the second half being a text source with code in it). Not sure how to code that though

[pine solstice]

ty goat ill be sure to give this a try

[pine solstice]

Do you know if this works either way stream elements itself ? Or if I can do this in python

[oak cloud]

you probably can do it with python. basically the python script would read the streamlabel txt file - > you have the script add one -> have it spit out the actual total in a different file

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pine solstice]

Oh I’ll def check this out Ty again

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[proper quarry]

Hello, I'm currently experiencing an issue where i can't use TikTok chat on streamlabs anymore, i first got a notification saying TikTok chat wasn't support and now it doesn't even come up as and option when trying to go live, i would appreciate any solutions or fixes to this

[stoic coral]

hi hi~ just wondering if anyone might be able to help me with my alerts? im trying to set up a different, full screen alert for subs but can't figure out how to separate the widgets properly and so it keeps playing 2x alerts at once ;_;

[gritty isle]

TikTok broke chat again so it’s not available any more.

[gritty isle]

Sounds like you want different Alert Box sources for different alerts.

You can do this with multiple Browser Sources:

1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
2. Click Filter Events. Uncheck everything except for Follow (for example).
3. Copy the Widget URL and add a Browser Source and paste in that URL.
4. Go back to the Filter Events button, uncheck Follow and check everything else.
5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
6. Viola!

[undone zodiac]

My shi hella laggy bru like everything else is fine but my frames are awful for the stream

[gusty umbra]

Are you getting dropped, lagged, or skipped frames?

[undone zodiac]

Frames dropped only for stream

[gritty isle]

Dropped Frames are a network issue between you and the ingest. Are you streaming Twitch or somewhere else?

[undone zodiac]

Twitch😭

[gritty isle]

Thanks for confirming that.

Please download and install the Twitch Test, see the next post.

Select Medium or Long duration.
Select all the ingests in your region.
When the test is fully completed, screen shot the results. Don't crop the screen shot.

[wispy latch]

@undone zodiac 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[undone zodiac]

Alright ty

[gritty isle]

You're welcome.

I'm fixing to head out for a bit but I'll check back here when I can.

[twin plinth]

Hi, I've linked my YouTube account on Streamlabs' website and I've enabled YouTube chat to show up in the chat box but when anyone types a message in my chat I don't see it on the stream. Any ideas? (Twitch chat works just fine though.)

[gritty isle]

Make sure the YouTube steam is Public. Chatbox won’t work with Unlisted or Private.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sturdy dove]

hey why are my websites and tips page all saying 404 not found

i connected my paypal then went to go to the link to see if it was working and i am now getting the 404 message still

[ancient ledge]

Hello, I purchased ultra and i'm using the multistream option. When i go live, i get the streamlabs default audio notification for each instance (in my case, 5 different platforms, so 5 of the same audio notification blasts my ears). Any idea how to stop this? it happens consistently every time i go live. I've tried troubleshooting, turning off notifications in streamlabs itself and on the website too, and i still get the sound. Is this just a new feature i wasnt aware of?

[gritty isle]

Please submit a ticket on that please: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and gain access to the VIP Support channel which is one of your subscriber benefits. Then ask again there.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@ancient ledge, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lunar canopy]

So, if I stream for an hour or so before I get a message, Cloudbot will sometimes just never post the message I tell it to post, I have it set to wait for only 1 message every 30 minutes to post its message, but even after someone posts their message, it will simply refuse most of the time to put out its automated message, how can I fix this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[leaden burrow]

Hey, is there any reason why obs64 from streamlabs is eating up soooo much memory recently.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[peak ledge]

Why wont my account enable my streamlabs ultra after Ive already redeemed a code for it?

[gritty isle]

No way for us Volunteers to answer that, sorry. Please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[peak ledge]

thank you.

[gritty isle]

You’re welcome.

[stark adder]

Hey guys, is this the chat we use to get some live support?

[brisk cobalt]

where do you change the stream info on this

ohhhh

you hit go live

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[trail raft]

i need help

i have the plugin to use on obs but the alert for the plugin is not working. it shows the alert but no sound. when i test it on the website it works but the plugin dosent

[gritty isle]

Go to your Recent Events page https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site and check here to make sure that your alerts are not muted.

If that icon is red speaker with a slash, your alerts are muted. Click it to umute them.

Another thing to check is to make sure your Master Alert Volume is not too low, or zero.

https://media.discordapp.net/attachments/962371235789025360/1350988236935266325/IMG_0229.png?ex=67e93817&is=67e7e697&hm=3d2731fec1c0571220950f34bba72219f6f22df7643c7ea46594f38b0da664b8&=&format=webp&quality=lossless&width=1653&height=315

https://media.discordapp.net/attachments/962371235789025360/1350988237497172109/IMG_0230.png?ex=67e93817&is=67e7e697&hm=1c1d3ba1dd11de22891c6a1de12caf2f287dfe1ac21f3fb45efece3d974564ed&=&format=webp&quality=lossless&width=1653&height=497

[trail raft]

i did that and not muted and volume is good

[gritty isle]

You added the Alert Box Widget to your scene via a Browser Source?

[trail raft]

yes

[gritty isle]

Do the bars in the Mixer for Desktop Audio move when an alert is presented?

[trail raft]

nope

[gritty isle]

Does any audio make the bars in the Mixer move for Desktop Audio?

[trail raft]

yes everything else does

[gritty isle]

And you've assigned sounds for each of your alerts?

[trail raft]

yes

[gritty isle]

Did you tick the box 'Control Audio via OBS' in the Browser Source properties?

[trail raft]

yes

[gritty isle]

Then in the Advanced Audio Settings for the Browser Source, you need to see the audio monitoring to "Monitor & Output".

[trail raft]

i did that as well. in my vods i can hear the alers but not when im testing or live

[gritty isle]

1. Go to Settings > Audio and set your monitoring device to something other than what it is now. Press Apply.
2. Restart OBS.
3. Go to Settings > Audio and set your monitoring device to the correct one. Press Apply.

[trail raft]

that worked thank you that was weird

[gritty isle]

You're welcome.

[trail raft]

ive been trying to figure that out for weeks and it was so simple to fix

[gritty isle]

[trail raft]

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[coral lake]

Hi i have a question about TikTok Livesstreams

[cloud granite]

hi i have a feature request, twitch had some update where in the chat, there is a rotating label that says "cheer your way to the top" and another that says "gift a subscription", so something in the chat is constantly moving. the problem is that streamlabs OBS embeds the chat in an iframe so the label moves all the time within SLOBS too. this is distracting because it makes me think someone sent a chat message, but it's just the moving label most of the time. if i desensitize myself against this "movement" over time than i might miss actual chat messages on my second screen. if possible, it would be great if SLOBS could get an update that makes the chat static instead, without the rotating label. many thanks

[misty mauve]

Hello! I have a question. I'm trying to make clips for TikTok, and so I'm trying to make the most of the limited screen real estate that I can. What I wanna do, is capture a game on one part of my screen, while capturing a portion of the same game on another part. So for example, I wanna use the crop/pad filter on the game to only capture the map, or spells, and place that at the top of the stream, while the majority of the game is on the bottom.

The issue im having is any filters I apply to one instance of game capture, applies to ALL of them. So I can't have two of the same sources, one with no filters, and one with the crop/pad filter, or else it applies the filter to all of them. Any way to avoid this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[heady lodge]

Hey does anyone know if streamlabs is working to implement this new change to YouTube livestreaming? "duel stream ingest across formats"

• Like dual output but with two different stream keys
• One unified chat between the horizontal stream & vertical stream

I just want to know if streamlabs will be ready for it. Thank you!

Here's the YouTube Creator Insider video explaining it: https://youtu.be/yk04fpbKmW4?si=fJ3bPG80RZ31kHHQ

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[weak palm]

The real-time alertbox doesn't work.

[gritty isle]

What platform, Twitch, YouTube, Facebook, Trovo, or Kick?

[weak palm]

twitch

[gritty isle]

All alerts or just one or some alerts?

[weak palm]

i checked follow

[gritty isle]

If you go here https://streamlabs.com/dashboard#/alertbox on the Streamlabs web site, click General Settings, do you have "Unlimited Alert Moderation Delay" disabled?

https://cdn.discordapp.com/attachments/962371235789025360/1421240252504477797/image.png?ex=68e0e261&is=68df90e1&hm=f13ae440e9ebb4ee67ea35b008bbdf8f4494e551ab261032f8e30eef1ddba222

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[weak palm]

delay disabled, not paused

[gritty isle]

If you are not currently live, please follow the Disconnect Service steps in the next post.

If you are currently live, wait until your stream ends.

And remember, this will not go back and capture events that were missed. All events going forward from the time you log back in will be captured. I can test with you if like.

[wispy latch]

@weak palm ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[weak palm]

1. end stream
2. log out of streamlabs
3. follow guide

its right?

[gritty isle]

Yes. Log out everywhere! The Streamlabs web site on any device you access it, Streamlabs Desktop, Streamlabs Console, Streamlabs Moble, and Streamlabels.

And be sure to click that Reload Widgets button (the note at the end).

[weak palm]

im end now, and disconnected. also log out complete.
should i again connect, right?

[gritty isle]

Go to the Streamlabs web site and log in by clicking the Twitch button. Don't click the Streamlabs ID button. Once you're logged in, let me know so we can check things.

[weak palm]

i log in now, use twitch button

[weak palm]

i selected

[gritty isle]

Okay, great! Now please go here https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection. It should say something like "Connect x seconds ago" or "Connected less than a minute ago".

[gritty isle]

Thanks for confirming that!

Do you use Streamlabs Desktop or OBS Studio?

[weak palm]

use obs studio

[weak palm]

but same now

[gritty isle]

Okay, great! Go ahead and launch OBS Studio but don't go live. Instead, just go to the scene where you have the Alert Box and also open your Recent Events page by clicking here https://streamlabs.com/dashboard#/recentevents.

[weak palm]

ok opened

[gritty isle]

On your Discord profile, you have two Twitch channels. Which one is the one you have setup in Streamlabs?

[weak palm]

nakanotsumugi

[gritty isle]

Okay, great! I'm going to follow your channel as a test. It might be delayed a few seconds but you should see the alert presented in the preview window in OBS Studio and your Recent Events page should update.

[weak palm]

same ..

[gritty isle]

Okay, I followed. Did you see the alert and did the Recent Events page update?

[gritty isle]

Bummer. Thanks for letting me know that it wasn't detected.

Just to confirm, you did go from Recent Events to Live Actions and click the Reload Widgets button?

[weak palm]

i click reload widgets button now

[gritty isle]

Okay, since my follow wasn't detected, I'm going to unfollow and follow you back. Leave OBS Studio and the Recent Events page open please.

[gritty isle]

YAY!!! There we go!

You should be good to go from here.

[weak palm]

thank you!!!!

[gritty isle]

You're welcome!

[royal eagle]

Hey so someone I know donated to my stream labs yesterday but I didn't get anything

Not on my PayPal or stream labs I don't see any trace of it and he showed me screenshots that the money was taken

[gritty isle]

We can't assist with issues involving money here in Discord. Please submit a ticket for this issue: https://support.streamlabs.com/hc/en-us/requests/new

[royal eagle]

Thank you I submitted it

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dull pelican]

Hi I have been trying to add the highlight chat widget to my source in stream labs I follow the instructions and it never shows up. Idk what to do

[gritty isle]

We have a guide that might help: https://streamlabs.com/content-hub/post/introducing-the-streamlabs-chat-highlight-widget

Note that the Chat Highlight Widget only works with Twitch.

[gritty isle]

Ah, interesting, I see Chat Highlight Widget now works with Twitch & YouTube.

[trim mica]

Why is this only recording 3 tracks (mix, 2, 3)

I have also sorted my audio tracks

[gritty isle]

Not sure of your intention based on these images. This guide might have some insight https://streamlabs.com/content-hub/post/how-to-use-multi-track-recording-in-streamlabs-desktop.

If you're wanting to make sure your seperate tracks are indeed there, I'd suggest using VLC for that. That standard media player in Windows only plays track 1 and won't show or play other tracks in the recording.

[trim mica]

Im using davinci which handles multiple tracks. I've tried following that guide and thats why I'm here wondering why its only giving 3 outputs?
To clarify Im trying to make four tracks 1 mix, 2 mic, 3 desktop audio, 4 discord

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Besides the default track 1, you are recording on three other tracks, 2, 3, and 4.

[trim mica]

Im trying to get 4 tracks. Im only getting 1 2 3 which are mix, mic, desktop audio. Im missing the fourth which should be discord

[gritty isle]

You'll need to split your audio for that: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[trim mica]

I have, with voicemeter banana... I have confirmed they're working with the test audio feature in each. when put into DaVinci I get 3 audio tracks not 4. the issue is not having the fourth track...

[gritty isle]

This is your Discord source? Uncheck track 1 here and see if that helps.

[trim mica]

that doesnt fix it.

[gritty isle]

What source is "Mike"?

[trim mica]

Mike source is the discord. its going through voicemeeter banana to be split. When he makes sound it shows up in the mixer. if I monitor it (through streamlabs source settings) I can hear its split correctly and connected to discord. Desktop audio records fine.

the microphone source (samsung something) is my actual microphone which is also recording fine

Lmao now I have readded everything ONLY discord audio track is showing in the recording.

I got the discord audio to finally show up by adding it via the audio tab in setting (not output audio section) adding the rest of the devices is this fashion finally gets all audio devices into a track. Recording however still does not produce a track 2-4

[gritty isle]

Weird.

[trim mica]

at this point im just glad you think so too

[gritty isle]

I'm wondering if this is an issue with Discord. 🤔

I'm not setup at the moment where I can try and duplicate.

Send a ticket and include all the screen shots you've shared here https://support.streamlabs.com/hc/en-us/requests/new

[trim mica]

we tried looking at discord settings but couldn't find something besides maybe the clips setting in data and privacy.

will do thank you Rufus

[gritty isle]

You're welcome.

[tight turret]

Just used the SE import tool on my streamers account (remoted into his PC) and everything mostly seems good except for the Tip/Bit Varitions didn't pull all get copied properly 🤔

[gritty isle]

Could be an issue with those variations at SE. Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new

[tight turret]

Sounds good, submitted. Thank you!

[gritty isle]

You're welcome!

[strong jasper]

Hello, is there currently an outage or a general issue with the Streamlabs servers? I'm getting a connection error on the website and all widgets. When is it expected to be fixed?

[gritty isle]

None that I'm aware of...

[strong jasper]

Here is a screenshot of the error. It's appearing inside my OBS browser sources for Tips and Follows, and also when I try to open the Streamlabs website on my PC. It says: 'The web server is not returning a connection.' What could be causing this source connection issue?

[strong jasper]

It turned out to be a problem with my internet connection, and it’s fixed now.
Thanks

[gritty isle]

Sounds like there is a routing issue or DNS issue between you and Streamlabs.

Ah, nice. The fire alarm went off here and we had to leave te building. Glad you got it resolved.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[forest lagoon]

Could you guys come look at my stream an give an honest review?

[mossy gulch]

I created my Streamlabs ID before setting up a separate streaming account with Gmail. How do I change the email associated with my Streamlabs ID? Please dont make me start over lol, setting up all this took forever.

[daring canyon]

hello, its possible to dissable the auto swap of this:
? tyvm

[gritty isle]

That would be a question for Twitch since the embedded chat comes directly from them.

[daring canyon]

its on streamlabs

[gritty isle]

But I don’t believe there is a way to turn that off.

[daring canyon]

its really frustrating

[gritty isle]

The embedded chat dock comes directly from the platform. We don’t modify it in any way and can’t.

[daring canyon]

ok, ty anyway

[gritty isle]

We have steps for that: https://streamlabs.com/content-hub/post/how-to-manage-account-settings-streamlabs#streamlabs-ID

[gritty isle]

You’re welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[heady lodge]

Hey man did you see my question from above? I sent it last night

[heady lodge]

here

Also, Can we only go live on 1 vertical and 1 horizontal at the same time with the free version? or can we do multiple verticals?

I want to stream on:

• KICK - horizontal
• TikTok - veritical
• YouTube - vertical

Thanks in advance!

[hollow echo]

Hi need to speak with a mod

Mb didn't mean to reply to ur text

[gritty isle]

Dual Output is only one horizontal and one vertical.

[gritty isle]

As far as I know, that is in the works but I have no updated information on that.

[gritty isle]

What’s up?

[heady lodge]

ok perfect thank you!

[heady lodge]

so to do two verticals i would need to upgrade? is that even possible though? to do kick horizontal at the same time as tiktok vertical and youtube vertical?

[gritty isle]

For three platforms, you’d have to upgrade to Ultra.

[hollow echo]

I tried to dm u but it wouldn't let me

[gritty isle]

I have DMs turned off. What do you need?

[heady lodge]

Thank you!

[hollow echo]

To report a potential scamer 2 of them

[gritty isle]

You’re welcome!

[gritty isle]

Click the Report a user button here: #rules message

[gritty isle]

Good night! 🥱

[topaz jay]

I hope someone can help me I have looked everywhere. In Streamlabs: Recent Events all the events are blurred out and i need to hit Click to Reveal to see them, is there a way to have it default show me the events?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

Go here https://streamlabs.com/dashboard#/alertbox and turn off Censor Recent Events. You might have to enable Unlimited Alert Moderation Delay to see the setting. Be sure to disable Unlimited Alert Moderation after.

[topaz jay]

Thank you so much you were a big help.

[gritty isle]

You're welcome.

[tender glen]

Hey hoping someone can advise, but I've got a moderator role on another streamers streamlabs dash, but when I'm going to try upload a new gif / image on an alert, when i try search local files it doesnt load, i just get the 3 lines in the middle of the page like its loading.

I tried this on my own page and seems fine, any idea what is causing this on the page im moderating for?

[wispy latch]

📣 Alert Customization Guidelines

@tender glen, when customizing your alerts, here are the recommended formats and sizes for your media files:
🖼️ Image Files

• File Size: Images should be between 200 KB and 45 MB.
• File Types: We support MP4, GIF, JPEG, PNG, and WEBM formats.

🔊 Audio Files

• File Size: Audio files should also be between 200 KB and 45 MB.
• File Types: We support MP3, OGG, and WAV formats.
  • Heads up: Some mobile devices may have trouble reading certain audio files. We recommend using WAV format for the best compatibility.

[tender glen]

this is all im getting

[gritty isle]

Log out of the Streamlabs web site. Clear the cache in your web browser for all time. Completely restart the whole web browser. Then try again and see how it goes.

[tender glen]

Okay cool will try that once im home. Doing that i won't need another invite link for the streamers dashboard will i? It'll just carry on as usual? Will try when home, thankyou for your reply

[gritty isle]

You shouldn't need another invite link.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tender glen]

Unfortunately this didnt work, still getting that same image as above whenever i try uploading anything for an alert

oh wait, am i correct in thinking as a moderator with shared access to a streamers dashboard, I cant actually create new alerts?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[mossy basalt]

Hi, i ran into a problem when developing a Browser Source plugin, why does my url dont display the transperancy like in obs, pictures are same browser source in obs and Streamlabs

any devs here? How can i fix that, it doesnt look good like this

[gritty isle]

Depends on what level of access was granted to you.

[brazen pond]

hi, i have a problem, i dont listen the program but my viewers do i've checked the audio configuration and everything is okay

[tender glen]

I've got recent events, widgets, cloudbot and media share

[brazen pond]

can someone help me?

[gritty isle]

You should then be able to modify alerts. If you're using Google Chrome or Opera, try with another browser like Microsoft Edge or Firefox.

[gritty isle]

What exactly is the issue?

[brazen pond]

i dont recieve sound from streamlabs

i listen everything on my pc but not in streamlabs

[mossy basalt]

if anyone wanna know, i fixed it. Disable Hardware Acceleration in Settings

[gritty isle]

In the in the Advanced Audio Settings for the source, you need to see the audio monitoring to "Monitor & Output".

If you stll have issues, reset the Audio Monitoring device:

Go to Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[brazen pond]

it is in monitor & output

and i cant listen

[tender glen]

Just tried on box firefox and edge, still the exact same thing 🙁

[brazen pond]

i did what you said and still the same

[gritty isle]

Make sure the source is not muted in the Mixer.

[brazen pond]

is not

[gritty isle]

Huh, that's weird. Any other issues with your access?

[tender glen]

Nah everything else is fine, and all the features work fine on my own account/dashboard. I looked up on google and there's stuff on there saying moderators with shared access cant creat new alerts, only manage alerts coming through the feed such as pausing, skipping etc

[gritty isle]

And the files are with the specs the bot gave you earlier?

[brazen pond]

?

[gritty isle]

Are you currently live?

[brazen pond]

i had to finish the stream i got mad cause the program wasnt working

[tender glen]

Sorry what do mean?

[gritty isle]

Reboot your PC and see how it goes after that.

[wispy latch]

📣 Alert Customization Guidelines

{1}, when customizing your alerts, here are the recommended formats and sizes for your media files:
🖼️ Image Files

• File Size: Images should be between 200 KB and 45 MB.
• File Types: We support MP4, GIF, JPEG, PNG, and WEBM formats.

🔊 Audio Files

• File Size: Audio files should also be between 200 KB and 45 MB.
• File Types: We support MP3, OGG, and WAV formats.
  • Heads up: Some mobile devices may have trouble reading certain audio files. We recommend using WAV format for the best compatibility.

[gritty isle]

@tender glen ☝️

[tender glen]

oh i see, well i cant even select files to get to that stage. you know on the upload tabs, you have the URL icon, then delete icon, then the media gallery...its when i click media gallery icon, it loads nothing, just that image i posted earlier. But on my own dashboard, it loads fine

[gritty isle]

Interesting. Go ahead and send a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[tender glen]

okay will do thanks

[gritty isle]

You're welcome.

[oak cloud]

@brazen pond I hear your alerts just fine if i have it launched in a browser. So there would be something else that is making it so you can't hear it (like your monitoring device isn't your desktop audio device, etc.)

[brazen pond]

its the same device

i've tried restarting my pc and i still can't hear

[tender glen]

reading up on it now, i THINK i may need admin access not just moderator access, at least that appears to be what google is telling me so how true not sure haha

[gritty isle]

Oh yes! Have the stream go through this guide: https://streamlabs.com/content-hub/post/streamlabs-unveils-new-mod-access-tools-for-live-streamers

[tender glen]

ah okay so it must be that then

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[late wedge]

Am I missing something?
https://streamlabs.com/stream-widgets/chat-box
That widget is advertised as multiplatform, but it only allows me to select Twitch

Does streamlabs have a chat overlay that combines twitch kick youtube?

[gritty isle]

Yes, the very same Chat Box Widget. Have you merged your YouTube and Kick channels into your Streamlabs account?

[late wedge]

Oooh that might be it, let me have a look.

Oh wait, that requires a sub

[gritty isle]

No, it does not.

Sounds like you’re adding a destination in Streamlabs Desktop which does require Ultra subscription.

Instead you should go to the Streamlabs web site here https://streamlabs.com/dashboard#/settings/account-settings/platforms and log in by clicking the Twitch button and then merge your YouTube and Kick channels there.

[late wedge]

Oh damn

Appreciate ya

That works, though only twitch chat has 7tv emotes

Then again, I read something about kick updating too much and thats why 7tv cant keep up or something

[late wedge]

should work right?

[gritty isle]

Looks good to me.

[late wedge]

Yeah same here, but the emotes dont appear for kick chat

Which is a bit odd because I dont think any settings are currently wrong.

[gritty isle]

Do you have Custom HTML/CSS disabled on your Chatbox Widget?

https://streamlabs.com/dashboard#/widgets/chat-box

[late wedge]

I do now

[gritty isle]

And save the settings and does that help with the emotes and Kick?

[late wedge]

no luck

[late wedge]

I had it disabled, now enabled

But nothing changes either way

[gritty isle]

You want it disabled.

[late wedge]

Now disabled, saved, relaunched everything, still nope

[gritty isle]

I ask around and see if there’s any issues with the widget, 7tv emotes, and Kick that I’m not aware of…

[late wedge]

Appreciate you ^^

[gritty isle]

You’re welcome. I’ll let you know if I hear anything.

[late wedge]

If you get an answer, feel free to DM instead of replying here to prevent clutter

[gritty isle]

7tv emotes are known broken with Kick. We raised this Kick back in February but have heard nothing. No idea if or when it might get resolved. Sorry about that! The staff say they’ll check on this again.

[late wedge]

The emotes work fine for kick chat, but the overlay not showing them is a kick issue?

[gritty isle]

Either Kick or 7tv, unclear which is the broken end. Could be an issue with the API we have with Kick. I have no way of knowing the source of the issue, sorry.

[late wedge]

Well, at least I know I did everything correctly with your help then, for now 🙂 That's something at least.

[gritty isle]

You’re welcome!

[late wedge]

[hollow halo]

any idea if something is going on with the desktop app? I was just using it earlier, now its acting like its my first time launching, after multiple attempts and logging me out each time.

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[silver elm]

Why does collab post keep getting deleted?

[gritty isle]

It was more self promotion rather than a request for collaboration. Please follow the guidelines of Collab Corner here https://discord.com/channels/346751285514469388/1420469246693212172 and double check the #rules if needed.

[silver elm]

I'm trying promote, but I do want showcase my why people should collaborate (i,e social proof)

So links at all?

[gritty isle]

Follow the posted guidelines for Collab Corner.

[late wedge]

Did they remove the Twitch Vod Track checkbox? How am I going to seperate Spotify from stream and VOD now? 🙁

I remember it looking like this:

[gritty isle]

What platform did you connect in OBS Studio? Twitch VOD Track is only available if you connect your Twitch channel.

Twitch VOD Track is not available when multistreaming.

[late wedge]

That is very unfortunate

Are there any plugins that show youtube/kick tracks to disable?

[gritty isle]

That's one of the drawbacks of multistreaming. Only Twitch has support for VOD Track. Other platforms have no such support for it. There might be a plugin for OBS Studio that you could use, Atium, I believe. Make one canvas for Twitch and the other canvas for multistreaming. The peeps over at the OBS Studio Discord might have some more exact recommendations. I believe there also is an Atium Discord although I don't have their invite link handy.

[late wedge]

Ill have a look

[gritty isle]

Note that that will use more bandwidth as you're sending out two streams. So just be aware of that.

[late wedge]

Removed the plugin for multistreaming, but the option has not returned. Any ideas? 👀

[gritty isle]

What account is connected at Settings > Stream?

Or did you connect with RTMP URL and Stream Key?

[late wedge]

that one

[gritty isle]

Try clicking "Connect Account" then connect your Twitch. IIRC, Twitch VOD Track will only appear if you connect your account. It won't appear if you connect via stream key.

[late wedge]

It is visible now yes.

[gritty isle]

Woo Hoo!

[late wedge]

Thank you!

[gritty isle]

You're welcome!

[late wedge]

Because I had to relog, my chat dock had to relog, and is now missing 7tv emotes. Now i know how to get those back usually, by going to non mod settings, and going into the 7tv menu, but that one is gone.

Any idea how to get that back?

Nevermind, it also yeeted the 7tv stuff from settings in general......

[gritty isle]

Getting things setup is sometime an exercise in frustration.

[late wedge]

Quite right. Case in point. Relaunched OBS, and the twitch vod track is gone again

it swapped back to custom instead of just twitch

[gritty isle]

Oh Lordy.

[late wedge]

yeaa all good now though

[gritty isle]

Whew!

Remember with OBS Studio you can have different profiles for easy swapping between configurations.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[tranquil ferry]

So I’m trying to use stream labs console with my Xbox but every time I start streaming my stream randomly cuts off the feed to twitch and my Xbox will still say I’m live and so will streamlabs but my twitch will just be offline after successfully being able to stream for 15 minutes to an hour. Why is that?

[tribal stone]

I've just tried to import my SE to SL with the JWT Token but it's only pulled 4 overlays out of all of the overlays I have. It's also not pulled my alerts either. I've tried this twice and it still hasn't pulled over everything. Can someone help me

[gritty isle]

Hey there! Welcome to Streamlabs! Please hop over to the id:customize and click Yes. This will then unlock the #sl-setup-help channel and a Streamlabs Staff member should be along shortly to assist.

[gritty isle]

Also, give it some time to migrate. Then log out of Streamlabs and then log back in and see how things look. If there is still an issue, send us a ticket https://support.streamlabs.com/hc/en-us/requests/new

[vital hull]

why when I bring people on mid stream the software freezes sometimes

[pseudo elm]

Hey so apparently I've been flagged as a bot acc? I have one of those gimmick accounts where I follow streamers and they see my name calling them short. A couple days ago I stopped appearing as a follower alert. saw online that I might be flagged as a bot account and I'm getting filtered by the alert provider

[gritty isle]

This might be an issue with Twitch. I can give you the Disconnect Service steps (see below) but that only refreshes the connection between Streamlabs and Twitch for your account. If you're being flagged somewhere as a bot account, the disconnect service steps won't resolve that. I'd suggest reaching out to Twitch as well https://help.twitch.tv/s/contactsupport

[wispy latch]

@pseudo elm ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[pseudo elm]

Thx I'll try and get in touch with twitch

[gritty isle]

You're welcome.

[gusty umbra]

Here is the twitch support link. It’s buried a bit on the site. https://help.twitch.tv/s/contactsupport

[tulip hemlock]

Hello, I just started up OBS Streamlabs and it deleted all my scenes from the Scene collection

Is there any where to restore this? I have a livestream in 1 hour and need this to work, dont have time to set the whole thing up again right now >.<

[gritty isle]

OBS Studio or Streamlabs Desktop?

[tulip hemlock]

Desktop

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[tulip hemlock]

It replaced it with one Scene that is empty

[tulip hemlock]

I dont see any of these processes running

Is there no way to get back those scenes? Or any backup?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pseudo elm]

Hey is there a mod I can talk to? wanna report smth

[tranquil ferry]

Why does streamlabs console suck and twitch keeps killing my feed but other software’s like streamlabs console doesn’t have this problem

[gusty umbra]

If you’re reporting somebody, there are directions in the #rules channel on how to report.

[earnest stone]

I’m gonna start streaming I got a caption card for my PlayStation 5 to my pc I got a working, but I just can’t get audio from my caption card to my stream labs. Everything else is working

[tranquil ferry]

Using a capture card I think you need to manually put in an audio source in your obs software

[earnest stone]

But would it be in streams? Labs software or something.

[tranquil ferry]

Not sure but I think streamlabs might be the epitome of worthlessness at this point

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

Us Volunteers are not always available.

This guide has some common issues for audio and some suggestions that might help: https://streamlabs.com/content-hub/post/streamlabs-desktop-capture-card-issues-solutions

Also consult the manual or setup guide that came with your capture card.

Personally I don't have that kind of setup and therefore I'm not good as other are at troubleshooting issues with capture cards.

[sweet wraith]

Help - use to use streamlabs 5 years ago, i had a website setup then (apparently i had 4?) unable to edit them so i bought a website from SL and a Ultra membership. the website wont go live (confirmed identity etc) but the new site wont appear in the "creator site -> Link setting" section and i get a dead page on the website ;,) its been setup for over 24 hrs already

anyone has any idea how to fix this or went through the same issues?

[gritty isle]

You have an active Streamlabs Ultra subscription?

[rotund sorrel]

I want to build a custom integration with "NowPayments" for custom alerts.
It seems to be incredibly hard with integrating something so simple.
NowPayments sends data to my webhook which should send it to streamlabs, but somehow there always is an authentication issue.

any solution? normally an api key is enough to fix smt so simple?

I am not planning to make the app open, it is simply for 1 streamer - custom for him. not for the community

[gritty isle]

The API is outside the scope of support here in Discord. Please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

If you have an active Streamlabs Ultra subscription and needs assistance with your creator site domain, please link your disord (see the tagged post below) or use the chat bubble on the Streamlabs web site for VIP assistance. Us volunteers cannot assist with custom domain issues.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@sweet wraith, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[rotund sorrel]

instant leaving streamlabs developer hell lol, switching to streamelements. c y

[mild pulsar]

Hello there, anyone having troubles with ColabCam?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pine scroll]

Hey, I'm so sorry I feel dumb... I am trying to activate LABS+ but it keeps taking me to the download site and I already have it downloaded. Then it takes me to the Sounds+, Creator, Creator+ screen. I am not seeing where I activate LABS+ subscription. I already have the Creator thinking it included LABS+.

[gritty isle]

You purchased a Streamlabs Ultra subscription?

[pine scroll]

I'm not sure :D I am currently talking to the chat bot trying to get help and they keep telling me to go to https://labs.spitfireaudio.com/ but it's just the download site. When I try and log out and log back in, it keeps taking me to the Sounds+, Creator, Creator+ screen. I'm not sure exactly where I purchase the LABS+ that's really what I wanted. I got the Creator subscription.

[gritty isle]

That's not a Streamlabs product.

[pine scroll]

Oh my bad :D

[gritty isle]

No worries. They have a help section https://support.splice.com/en/

[pine scroll]

Yeah the Splice server is literally right above this one lol

I was getting confused. Thank you so much, Rufus. Sorry for wasting your time!

[gritty isle]

No worries! Good luck!

[unreal sapphire]

does anyone know why it is not letting me hit the sign up buttom to create a stream labs ID

i filled i nthe required information and I meet all the requirements to create one

[gritty isle]

Do you get an error message?

[unreal sapphire]

no

when i hover over thesign up button a little red circle with a line through it is at the top right of my cursor

like the generic symbol that means u cant do something

[gritty isle]

Interesting. 🤨
Not sure what might be causing that. Please submit a ticket on this here https://support.streamlabs.com/hc/en-us/requests/new and include a screen shot with the form filled out. The staff should be able to troubleshoot.

[unreal sapphire]

honestly its fine i can just use like capcut to edit

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sharp wing]

curious

Is anyone having issues with patreon talking to streamlabs now?

my alerts no longer work and the website wont even let me turn them on anymore...also trying to test the new stream to patreon feature and it wont work...

to be transparent the patreon pledge alerts stopped working a long time ago and Ive just delt with it...but I really wanna offer this new feature to my patreons so might as well fix both

(Yes I have submitted a ticket)
thanks yall! xoxo

[finite marsh]

Is there a way to switch YT account I want in my platform without losing my Scene Collection?

when I try to switch to another account, the UI is different and acting like I don't have an account

[sharp wing]

Patreon has no idea why this is happening either lol

[gritty isle]

Settings > Stream > scroll all the way down! > Stream to custom ingest
Then setup your other YouTube channel and paste in your stream key.

To return to the original, click the red Use Recommended Settings button.

[gritty isle]

And I have no idea either! I got the announcement email a few hours ago. Be patient and wait on your ticket.

[sharp wing]

I know its prob not a common thing since Im not a "streamer" of traditional sorts, I do a show every friday, do you know why exactly I cant turn on patreon alerts in the alert box widget? I click "save settings" and it turns it off lol...

every other alert works, tips, superchats, ect ect ect

just not patreon lol

2 years ago it worked just fine and dandy lol

[gritty isle]

No idea, sorry! Like I said I got the announcement email a few hours ago and I don’t have a Patreon account setup to where I could stream to it so I have no way of duplicating and troubleshooting.

[sharp wing]

fair enough
for example
it would be like if you went to the widget and turned "super chat" alerts to "on" click save and then when you do that it turns the slider to "off"

when I try and make a new patreon alt it says "the text box must be populated" (the name of the new alt alert) its filled in just fine XD, WHY DOES STREAMLABS HATE PATREON SO MUCH XD

[gritty isle]

Probably an API issue. But can’t say for sure. Us volunteers are not Streamlabs employees so we have no access to their systems so we’re in the dark so to speak. I might know more tomorrow during business hours when the day shift is up.

[sharp wing]

aight word hey thanks for your time man, if you do remember @ me if ya get any hot info off the presses, hopefully my ticket can be resolved, when I tried to fix the alerts issue over a year ago all I got was basically turn it off and on again (link and unlink) and that sadly did not fix the issue, I feel like It could be some windows nonsense too...

[gritty isle]

I’m sure they’ll respond to your ticket when whatever is resolved.

[sharp wing]

or .... API for sure, I am but just a Humble Pro Fpv freestyle pilot and rc nerd youtuber I aint that fancy with the matrix bits just the electronics bits XD

[gritty isle]

[south ruin]

Heya! I hope this is the right channel to contact. It said there was an update for streamlabs so I updated. Now my volume in streamlabds isn't changing. I turn it up and down and even to 0 and the volume isn't changing. How to fix? update broke it.

[gritty isle]

Make sue the correct desktop audio and microphone devices are selected.

If they are, charge both to something else. Log out in Streamlabs Desktop. Wait a minute or two. Restart Streamlabs Desktop, log back in, set the audio devices back to what they were and test again.

And I’m about to fall asleep. Been a long day. If I don’t reply again, I’m out! 🥱

[gritty isle]

I can’t see or work tickets, but what is your ticket number?

[sharp wing]

I dont see any ticket number just the old email verification email

[sharp wing]

sometimes windows does this too, it changes all the sources to windows defaults, just go back into sources and set them back to what they were (annoying I know...just windows things lol)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[mortal epoch]

I've never had this problem prior to updating today, but I also haven't used streamlabs in 4 months. My microphone is detected by both my PC and Streamlabs (shows input in the mixer section) and works fine for discord etc. When I try testing the mic or recording through streamlabs I can't hear myself, but I can hear my mouse clicking and if I tap the mic that's detected too and audible. If I speak absurdly close to the mic that also gets played back to me but very quietly. It's like a supression filter has been added but I haven't done that and I've tried deleting and re-adding my audio input. I've also tested both adding it as a Mic/Auxillary device in settings and creating it as a new source. Can't find anything on Reddit or Quora so thought I'd try here :)

[mystic blaze]

Can someone help me, this display has changed from the bigger version, to what looks like a TikTok display, how do I change it back please.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Settings > Video > Output Resolution.

Swap tha values. Foe example, if it is set to 1080x1920, change it to 1920x1080.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[rapid brook]

Having trouble verifying my YouTube account to go live. I have done everything on the YouTube side of things but Streamlabs keeps telling me to verify to chose that for stream output. Can anyone help ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[knotty dew]

I have a domain in Streamlabs for my website trying to transfer it out to my Squarespace, but it’s not letting me?

[sweet wraith]

I have the lower tier subscription and the both is just giving me an infinite loop or “thinking bubble” when I progress further in the help page 🥲

[gritty isle]

You have an active Streamlabs Ultra subscription?

[gritty isle]

You either have Ultra or not.

[gritty isle]

Make sure you connected the correct YouTube channel.

If the correct channel is merged, make sure you have verified your email address and phone number and have setup 2FA on your YouTube channel.

If you go to YouTube Studio https://studio.youtube.com/, click Settings (lower left), then Channel, then Feature eligibility, are at least the first two sections Enabled?

Also, what version of Windows do you have?

https://cdn.discordapp.com/attachments/962371235789025360/1328822018212106362/image.png?ex=6a120cf1&is=6a10bb71&hm=7daf98dea8aaf96d51b53e1ca84afe67daa7147de86234d674c5824a082bb2a9&

[zinc agate]

I’m trying to live stream on mobile from an Apple device, which I’ve done previously, but the app says that I’m live but when I try to check on YouTube, it still says waiting for streamer. I tried screen casting, using the camera, attempting on a second device (iPad and iPhone), creating a new broadcast / attempting to start an upcoming event, trying to stream using the custom YouTube RTMP url, removing Streamlabs as a linked app and linking it again, but nothing seems to work. Streamlabs has the proper permissions, and it can clearly view all the correct upcoming streams. When I click on the button to stop broadcasting when beginning the session but then selecting the “End Live session” button to stop, I get an “Invalid transition (403)” error but not selecting the option allows me to “end” the stream despite it never going live to begin with. I have streaming capabilities and have logged out and logged back in multiple times. I also tried viewing on the YouTube live online dashboard and it says no data being received. Nothing works and it’s weird because when I used to use Streamlabs years ago, it would work instantly with no problems.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stuck sedge]

Could someone help me. When someone donos it wont show as an alert. Only shows in the mini feed :c

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[harsh kelp]

I’m trying to cancel my free-trial but it’s telling me I’m using the free subscription. But it tried to charge me and likely still is. I don’t want to pay and it won’t let me get to the subscriptions to cancel it

[gritty isle]

Ultra or Console?

[harsh kelp]

Ive been using it for console

[gritty isle]

You should be able to cancel here https://streamlabs.com/dashboard#/membership

[harsh kelp]

I had this website open already. It’s only giving me the option to upgrade my subscription. But not a way to cancel one that I have already

[empty skiff]

Still having this issue with android and atreamlabs I need this to be fixed immediately bc i can't even stream anymore because the app is broken, please fix this devs, im begging you

[shrewd finch]

updated streamlabs, now im getting an error saying "unknown error occured, Recording isn't an Advanced Object" or something to that effect whenever i go live + record at the same time. I have double checked to make sure my streaming & recording outputs are both on advanced and both set to the same enconder (NVIDIA NVENC H.264 (new) ) I can record as normal by hitting just Rec. and can stream as normal by streaming, it just won't record WHILE streaming

[gritty isle]

Dang. Please submit a ticket as soon as possible to cancel: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Hey there. Can you submit a ticket on this please, so it can be looked into. Please include exactly what’s happening and other info like your phone and OS version. https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Can you screen shot the error message. Curious to see if it gives any indication where the error is coming from.

[gritty isle]

That’s really interesting. From Streamlabs Desktop settings, screen shot:
Video
Output > Streaming
Output > Recording

[quiet saddle]

Its A brand in streamlabs desktop app trying to get Sponsored by but i don't know why its not letting me select it.

Been live Streaming for months and really don't know how the Sponsorship works in streamlabs desktop. I Ended Up Not Messing with it since it was giving a hard time before

[oak cloud]

If you're having issues with sponsorships, we suggest reaching out in tickets at https://streamlabs.com/support. The team there is specialized in sponsorships unlike the team here, so they would be able to troubleshoot it with you.

[shrewd finch]

I had swapped of the (new) version to see if it fixed it, it did not but i get the issue on both new and not new versions of NVENC

[gritty isle]

Need a screen shot of Settings > Video.

[gritty isle]

Please screen shot the whole Streamlabs Desktop window, uncropped, with Settings > Output open.

I have an idea but need to see these other screenshots first.

[shrewd finch]

i believe this is what youre asking for with that 2nd request

[gritty isle]

I see you are currently live. When was the last time this worked?

[shrewd finch]

yesterday before i updated streamlabs

[marble wind]

cool, new bugs
i suspect settings migration failed, i'd suggest making a new profile but sld lacks this feature

[gritty isle]

When you end your stream, please do this:

At Settings > Output, change the Output Mode to Simple and save the settings. Then wait a minute, log out, wait a minute, quit Streamlabs Desktop, wait a minute, launch Streamlabs Desktop, wait a minute, log back in, wait a minute, go to Settings > Output and change the Output Mode back to Advanced and save the settings. Then please screen shot Settings > Video, Settings > Output > Streaming, and Settings > Output > Recording. And don’t drop those screen shots please.

[shrewd finch]

will do, and what do you mean dont drop those screenshots?

[gritty isle]

Damn autocorrect! Don’t crop.

[shrewd finch]

ah ok, is what i provided in my outputs screenshot enough info, or do you need whats scrolled down as well

[gritty isle]

Drag the Settings window vertically tall so you can get as much as you can in one screen shot. If it does not all fit, take more than one screen shot.

Just please post one or two screen shots per post otherwise you will run afoul of the anti spam settings of the Discord bot. 🤖

[nova finch]

Hello 👋
Does anyone know how to set the desktop back to default settings? I linked it to Restream, and now that I'm not using Restream I don't remember what settings I changed and just want to reset the desktop app.

[gritty isle]

Sounds like you used a custom destination for that. Go to Settings > Stream. Is there a big red button at the top that says “Use recommended settings”? If so, then click that.

[nova finch]

No big red button on mine.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[nova finch]

@gritty isle I found something similar in the "Stream to custom ingest" link, then I clicked a gray button that said "Use recommended settings".
I'll follow the file path instructions you just sent me as well.

Okay, it created a new "slobs-client" folder as expected, but most of my settings are intact. I guess the only way to find out now is to run a stream and make sure it all functions properly. Thank you for your help, I'll reach out if I still need it.

[gritty isle]

You’re welcome! We’re here if you need further assistance.

[dapper lake]

Does anybody know how to fix this

When I live stream my screen freezes on the live stream can someone help me out please?

[cyan dust]

I need help in a voice chat to figure out how to setup a used Valve Index I just bought. I previously played Quest 3 and my PC doesn't want to register a wired headset when I recently used a wireless one.

Google is not much help...

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[dim estuary]

how can i turn off discord audio when going live?i muted it butpeople can still hear it

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[dim estuary]

@gritty isle

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Split your audio and then set track 1 off for the audio source for discord.

[wispy latch]

{1} 🎵 Want to split your audio?
Maybe you’d prefer the stream doesn’t hear your Discord, music, or other apps? You can do this within Streamlabs Desktop using Streamlabs Application Audio, or you could use a software like MIXLINE for more advanced audio control.

📚 Check out these guides:

• Streamlabs Application Audio Capture Guide
• Using MIXLINE with Streamlabs Guide

[dim estuary]

can u teach me again while screen sharing?

[gritty isle]

Sorry, for moderation purposes we can only provide support here in this channel. The guide is pretty good.

[dim estuary]

what do i choose here

[gritty isle]

Choose the app you want that source to be connected.

[dim estuary]

so its the tgame

[gritty isle]

Yes.

[fallow pier]

Does anyone know why, on Streamlabs console, when uploading images for use in an overlay, it says that it's "not allowed"?

Images are all 1080p, under 2mb, and pngs same as the others I've uploaded previously

[gritty isle]

Check the upper right corner of the Media Gallery. Have you used all your allocated space?

[fallow pier]

I don't see an option to see allocated space, but if it's 10gb there's no way in hell I've uploaded 10 gigs of overlay images. They're all below 2mb and there's 40 at an absolute maximum

[gritty isle]

Interesting. Log out of the Streamlabs Console web store, clear the cache only for all time in your web browser, completely restart the whole web browser, and try again after logging back in. Let me know how it goes.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[inner night]

Everytime I stream my mouse input gets a delay and it takes forever for me to see my mouse move to other side of screen it was fine 2 weeks ago but I took a week break and now its doing this anytime I go live and it will stay like that until I close stream labs and once thats closed my mouse will work like normal but this has never been an issue I keep my pc and gpu all up to date can anyone tell me a potential fix I cannot stream with my mouse taking 3 days to move across a screen. also its only the mouse on fps games everything is smooth but the moment the mouse shows for a buy menu or building in RTS games its super laggy and unplayable/streamable

[gaunt barn]

Hi there 👋

I'm having trouble linking my TikTok account. This happens when I click "Go Live".
I've tried the steps of going to Account Settings on Streamlabs website to try re-linking by removing it from my account & adding it back. I've tried logging out of Streamlabs desktop but I just get stuck on a loading screen when I try this. I tried logging out of Streamlabs website, and even redownloading the Streamlabs client.

Any help would be greatly appreciated, thank you in advance. ❤️

[dim estuary]

@gritty isle I TRIED YOUR INSTRUCTION BUT NOW I CAN HEAR THE GAME AUDIO

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[dim estuary]

@gritty isle I TRIED YOUR INSTRUCTION BUT NOW I CANT HEAR THE GAME AUDIO

[gritty isle]

Okay. If you don’t want to hear that audio source, set it’s audio monitoring to monitor off.

[dim estuary]

no i mean i need to hear the game sound and just mute discord

[dim estuary]

can i dm u directly?

[gritty isle]

You already hear the game as it’s running locally. To mute discord, in the advanced audio properties for the discord source, uncheck track 1.

For game audio source, set the audio monitoring to monitor off.

[dim estuary]

nah if u check my live the game dont have sound

[gritty isle]

Then make sure that audio source for the game audio has track 1 checked.

[dim estuary]

i cant find this track 1 anymore

can u guide me

[gritty isle]

https://streamlabs.com/content-hub/post/how-to-mute-discord-in-streamlabs-desktop

[dim estuary]

oh i see so now how can i just hear the game audio and only my voice in my live

this one?

[gritty isle]

https://streamlabs.com/content-hub/post/how-to-use-multi-track-recording-in-streamlabs-desktop

[gritty isle]

Here, enable all the 6 tracks.

[gritty isle]

Yes

[dim estuary]

i did now but i can still hear discord

[gritty isle]

You need to go to settings > audio and set desktop audio 1 to disabled.

[dim estuary]

yeah its off

[gritty isle]

Then Desktop Audio should no longer appear in the Mixer.

[dim estuary]

-yea

im live right now and i dont hear the game still

[gritty isle]

Unmute the war zone source

[dim estuary]

warzone is an alert only

can u check my live

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dim estuary]

https://kick.com/monggorz

[gritty isle]

Where is the audio source for the game then?

[dim estuary]

the game im playing right now is this gta RP

[gritty isle]

Check track 1 and unmute this source.

[dim estuary]

same

xcant hear the sound

[gritty isle]

Don’t worry about audio monitoring. Setting audio monitoring to monitor and output make the audio play locally which might cause and echo.

[dim estuary]

monitor only?

[gritty isle]

Now I see you have a discord source with track 1 checked. I thought you did not want discord to be heard on stream.

[gritty isle]

Monitor Off

[dim estuary]

there i dont hear their voice in dc anymore

i think we fixed it

[gritty isle]

Yay!

[dim estuary]

i wana make sure any chance we can go to a chanel here and u speak?

[gritty isle]

There are no voice channels here.

[dim estuary]

i see i think its ok

thank you

[gritty isle]

You’re welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dim estuary]

@gritty isle i have other problem now\

so i was live for an hour and im playing spotify and i cant hear it on live

[dim estuary]

can u help me again?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[hallow herald]

hello there can some body help me with creating events for youtube am curently signed in as youtube and unable to create any event

[normal prism]

hello, why im dont have multichat twitch and youtube ?

im have ultra

[ocean roost]

Is the stream live? There's no offline chat for YouTube

[normal prism]

right now im streram

[ocean roost]

Link your Discord account on the Streamlabs website -> Account Settings -> Integrations (Direct link here and you will be able to access the vip-support channel here and we can help you out

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[atomic dew]

Hello. So im having an issue with VOD audio.

I have my stream music separated. But after changing my mic (kinda) my VODs for twitch are now only recording my music

I have everything going through stream channel 1. And the only thing separate and not selected for channel 2 is music. But as I said its now the only audio thats on the vods

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[steep crow]

hello how do i connect to my xbox

everytime i try to hit "go live" it doesnt work i have set the destination to streamlabs on my xbox

[gritty isle]

Do you have an active Streamlabs Console subscription?

[jagged cliff]

Hello. I have been streaming on twitch for a while now and some games stream fine while others struggle. The games themselves are fine but the stream picks everything up incredibly choppy.
My hardware should not be a issue i feel like its something else going on.
Specs:
CPU:Ryzen 7 9800X3d 8-Core 4.7 GHz
32GB DDR5 Ram

NVidia RTX 5070 TI (16GB)

StreamLabs Settings:
Encoder: Nvidia Nvenc H.264 (new)

Constant Bitrate: 6000

Keyframe 2

P5: Slow

Tuning High Quality

Two Passes

B Frames: 2

Output 1920x1080

60 FPS

My load is not bad in task manager, everything stays at a safe number. I can play Rust and it run fine on stream but LEGO Star Wars has a problem apparently. Heres a clip i took in Lego star wars, game on my end ran fine but stream freaks out in Streamlabs.

[regal slate]

Hi y'all! I just logged into Streamlabs to start stream and ALL of my Scenes and Sources are gone. There's nothing there. My mixer only has my Desktop and Mic, too. I've tried a few Google troubleshooting options. (logged out and back in = didn't work. re-downloaded streamlabs = didn't work. Looked at the sources dropdown menu = didn't work.) I've submitted a ticket through Streamlabs website, but friends are telling me they never respond. I'm a fulltime streamer and rely on this for my income. I'd REALLY appreciate any help here. Is there some kind of backup I can do? I'd hate to start from scratch, as it's been 3+ years of tweaking things to my liking. AHHHH please help!!

did your issue ever get resolved after you submitted a ticket? I'm having the same thing happen to me.

[gritty isle]

Oh they do respond to tickets. Be patient and they will get to you. There are backup in the cloud

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dim estuary]

@gritty isle

CAN U HELP ME?NOW I CANT HEAR MY MUSIC WHILE PLAYING LIVE

[gritty isle]

Sorry, I’m not available right now. Big storm coming in…

[dim estuary]

TAKE CARE

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[raw wagon]

can anyone help me because I have a problem my game capture black screen

[shrewd finch]

Hi @raw wagon please reach out in #community-support-old if you need assistance

[exotic arrow]

amogus

[rustic prawn]

I need some help

[gritty isle]

GIF's don't resolve.

[gritty isle]

For technical assistance, please post over in #community-support-old. Thanks!

[exotic arrow]

sorry i thought it was a gif not a link

i deleted it

why is it not showing as a gif but instead a link

[gritty isle]

Ah, I was replying to someone else and they deleted the post right before I clicked Reply and I ended up replying to you.

[exotic arrow]

oh okay

[gritty isle]

Because they channel permissions are set that way.

[exotic arrow]

but is links allowed anyway?

oh okay

[gritty isle]

Per the #rules, no unrequested links. 😉

[exotic arrow]

but sometimes when im chatting with my friend and we use gifs it shows the gif without link and sometimes its just the link and remember its a dm we only use 1

[exotic arrow]

hm i see

[shrewd finch]

@median root Please be respectful. this channel is not for that type of discussion, thank you.

If you want to submit your feedback you can do so here https://support.streamlabs.com/hc/en-us/requests/new

@median root This is not the place for this type of discussion, please check #rules

If you want to submit your feedback/suggestion you can do so with the ticket above, thank you!

[oak cloud]

We want this channel to be a place where people can come and chat about stuff. In terms of topics the channel is exactly the same as it was before. Everyone is allowed to their own opinions as long as it's respectful and mindful of everyone in the server.

If you have any questions or concerns about the rules, or about what I said above let me know and I can open my DMs to have further discussion on it.

[clever carbon]

guys i know this isnt streamlabs but when u go to the steam.com website does it appear w the actual steam home? mine is just a white backroung with steam menu text

[gritty isle]

Try clearing the cache in your web browser, restart the web browser, and try again.

[clever carbon]

ALR

sos caps

i downlaode it from a different website and it worked, thanks tho @rugu