technical-support

[tough pasture]

hey why is mediashare not working

[proud canopy]

anyone know how to connect my streamlabs to my ps5 if i’m streaming on twitch to receive tips and stuff like that?

through my phone aswell

[gritty isle]

You'd have to have a PC or a Mac with a capture card in order to do that.

[proud canopy]

it do be tellin me i can do it on my phone i just don’t know how

[remote lotus]

Hi guys I just joined today and tried adding my TikTok and it says account is in use already but I have tried removing it from TikTok multiple times and can’t find a solution any help is appreciated

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gentle basin]

There is no function for Impersonation.

[gritty isle]

Then use option 1. Or just report them to Discord.

[gentle basin]

I would just like to point out that Impersonation is against discords own terms of service discord com/safety/identity-authenticity-policy-explainer So im VERY surprised this server is not more proactive on it once they have been pointed out.

the users have already been reported to discord. Im just letting you know you are still providing them a platform.

[gritty isle]

Then report them via the form please.

[rugged panther]

hi im trying to stream osu on twitch and when i do, the colors turn out darker on stream. In the preview in streamlabs the colors look just fine though

[gentle basin]

Done, Only for those three though, I have to admit this is one of the worst moderation ethics I've seen in a while, I'm in 200 servers and normally see a lot of bots or impersonators like this, Normally all it takes is for me to point them out, has been that way for years.

Not only This way am I forced to copy/paste many ID's which needs developer mode enabled so I've had to go through a browser (no developer mode for my OS) But I've then had to take multiple screenshots to upload of each because its a REQUIRED field.

I do hope this gets improved in future because I am very disappointed..

Lets make it hard for people to report on others who use this server to flout TOS. great idea -_-

[gentle basin]

Do you have HDR enabled?

[rugged panther]

no

[gentle basin]

Do you have a twitch clip I can check?

(remove the . com portion else it gets auto removed)

[jolly panther]

hi, recently got a webcam for my pc but stream labs doesnt seem to recognize it, cam works fine in discord tho

[gentle basin]

When using windows 10 and 11 close discord first, then make sure it works in streamlabs (make sure discord is closed from the system tray, Ive had this issue a few times before thats how I fixed it)

its to do with windows only being able to use one capture source but discord can override that, Slobs cant.

[jolly panther]

ill try it now

[gentle basin]

[rugged panther]

omg ofc i magically fix it, sorry lol

[gentle basin]

lmao. not a problem

[winter pike]

hey guys i have an issue where my pc storage was full and it logged me out of everywhere, it happened to me before and logged me out of streamlabs obs too but last time it did it all my presets and everything came back but this time it didnt i dont know why, can anyone help me and help me get my presets back this is my last hope

[gentle basin]

Do you have your presets saved to a file? If not you may need to email the actual official support.
This server is not an official support server

[winter pike]

yea i understand its not a official support server just wanted to see my luck, but nah i dont have it saved

[gentle basin]

yeah you are gonna need to put in a ticket for that one im afraid bro
https://support.streamlabs.com/hc/en-us/requests/new

(well. at least the streamlabs links work lmao)

[winter pike]

where can i find if i have a backup maybe its in my localfiles but i just dont know how to look

[gentle basin]

Only you know where you saved your backups bro.

[fluid cradle]

Heyyy wassup chat

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[cunning warren]

hi could someone help how to setup tts for every texy in the chat? i benn trying to do this but everything i find is different

[gritty isle]

Streamlabs Desktop doesn't have that capability.

[cunning warren]

oh i always saw that it has

[ivory pier]

"Multistream server is unavailable at the moment using dual output" Will there ever be a day when everything is working?

[oak cloud]

you can't do tts in Streamlabs Desktop but you can do a chat alert (so it dings whenever you get a new chat)

[oak cloud]

First, I would suggest linking your Discord so you can get access to the #vip-support channel.

However, we were made aware a spike of high congestion to our servers about 15-20 minutes ago, but it since has been fixed. (I am not 100% sure when the spike started, but I would suggest trying again)

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
{1}, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[bleak kestrel]

Hey I'm new to streaming, the thing I'm have a problem with is in the users in chat, i have seen some that are using Streamlabs chatbot in there users in chat have there own group like Bot, mods and then viewers, I have looked time and time again but i have not a clue how to do it can anyone help with this.

[gritty isle]

Are you asking about Discord roles?

[bleak kestrel]

no

[gritty isle]

Then what exactly are you asking about?

[bleak kestrel]

this on the chatbot i just don't know how to do this i have looked on youtube and i cannot find anything about how to do it

[gritty isle]

That's the Viewer List in Streamlabs Chatbot.

Streamlabs Chatbot Documentation for Twitch: https://cdn.streamlabs.com/chatbot/Documentation_Twitch.pdf

Streamlabs Chatbot Documentation for YouTube: https://cdn.streamlabs.com/chatbot/Documentation_Youtube.pdf

You can download Streamlabs Chatbot here https://streamlabs.com/desktop-chatbot

If you need assistance with Streamlabs Chatbot, ask over in the Chatbot Discord https://discord.gg/xFcsxft

[bleak kestrel]

ok thank you

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[edgy ore]

hi can someone please help I uninstalled streamlabs re installed it

same minecraft cursor issue only when on streamlabs when I exit streamlabs minecraft cursor shows

[wild coral]

What do i do is my labtop monitor is 2560x1600 but streaming in 1080 i have screen tearing in live stream or recording only not in game, ivedownscaeld and etc but nothing seems to fix it any ideas how to get rid o fimage tearing so i can stream the game the game is Arc Raiders and is the only game that does it for more

[gritty isle]

Turn on V Sync in the game.

[edgy ore]

Hey so I'm getting this issue now trying to reinstall it

[gritty isle]

https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

If you get a setup failed error, please go to windows apps and find the newest c++ entries (usually bottom of the list) and click on each one. Choose to modify then repair and restart after repairing both of them

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wild coral]

doesnt help, makes it worse

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[elfin mural]

Hello. Can someone help me with Streamlabs OBS Chat Box not appearing on my studio mode in OBS? I am using facebook as streaming platform. I'm pretty sure I did the right stuff to connect the Chat Box but It never appears when I go testing.

[eternal wharf]

can someone tell why my video didnt upload to twitch

[honest ember]

Hello! does anyone know how to fix an alert box issue? I'm unable to select the one I want and when i copy the proper alert box itsan entirely different theme.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[quasi cargo]

issue after update, audio isnt synced to cam anymore

[misty falcon]

yea i keep getting vst plugin erorr saying marvle-pedq or what ever wont start

i cant get anything to show up on my screen

[stray garnet]

I have a very specific question that I am hoping to get some help with. I was wondering if Streamlabs OBS allows for us, while streaming to Twitch, to toggle on our YouTube stream and be able to start it without interrupting our Twitch stream. Any help with this question would be appreciated ❤️

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[rain raven]

Hi guys, i'm encountering a bad issue here. I got ultra to multistream again, did it in the past with no issues but now when i start my livestream on multiple platforms, they all crash or get canceled, any idea why this is happening ?

[limber spear]

hello im having a similar issue as the above comment im streaming to youtube,twitch,kick and tiktok and every so often youtube and or twitch crashes or then stream stops on those platforms but tiktok and kick are still live and no interruptions ive checked my internet no iussues there and im not getting any frame drops either or any error messages its very frustrating ive even tried adjusting some settings but nothing is working please help thank you in advance 🙂

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[obtuse dust]

New bug report duplicating a text file just put the program in a soft lock and required me to reset my computrrr and stream

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[random tide]

at a 6000 bitrate could the replay buffer make audio cut to static or have a cam freeze??

I have since turned off the replay buffer and upped the bitrate to 9000 for my 1080p 60 FPS stream.

[bronze sand]

Hello, I'm a very new streamer and I use a MAC (yes! I know) 🙁
I want to start streaming with what I have but i keep running into millions of problems and one such is..
I'm not able to find the VST plugin option to add a filter to my MIC. I have several plugins in my mac tbh coz I produce music but still i added the TAL reverb as everyone suggested in the youtube videos.. after installing i have turned off and on the MAC fully but still no option. What am i doing wrong?

[olive berry]

I’m really struggling to set up stream labs console

[bronze sand]

i feel you.. the setting up phase has been going on for weeks

[olive berry]

Are you able to help me set it up?

[bronze sand]

I could try.. hopefully! I'm very new to this
wats the trouble?

[olive berry]

I just don’t know how to connect it to my stream I’ve put like a chat overlay but it’s not showing on my stream

[bronze sand]

are you following the layer method.. or burger

[gusty umbra]

Are you using the console website to customize your stream? You can’t customize your stream in streamlabs desktop, it won’t cross over.

[olive berry]

Imma be honest I don’t know what that it

[olive berry]

Yeah I’m using the website as I don’t have a laptop

[bronze sand]

make sure that its not under anything in your sources.. then try testing it with the chat option

[olive berry]

Are you able to vc and I’ll share my screen

[bronze sand]

you haven't downloaded and installed steamlabs software?

[olive berry]

I’m on xbox so I don’t think I can

I thought streamlabs console was so you could stream on xbox without needing a laptop

[bronze sand]

oh that might be something i don't know.. I'm using steam labs desktop not the console ... but let me check it out once

[bronze sand]

sure.. i just saw a small tutorial..
but actually the chat doesn't show up until someone is texts

[olive berry]

I tried tasting in my own chat

Texting

[bronze sand]

oh, the tutorial seemed quite easy.. don't know why its causing so much trouble

[olive berry]

I’m slow that’s why 😭

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[neat talon]

hey guys, im using an overlay for my streams and it doesnt seem to be updating my latest followers. do you know what i should do?

[wise flame]

Hello. I'm using the Streamlabs mobile app on my Android phone, and I'm trying to use the YouTube stream. I am able to login, however, when I press "Go live" it says that the user is blocked from livestreaming, but I am able to go on desktop and setup a livestream, and in the YouTube app I am allowed to livestream

Can anyone help me? I could use the rtmp source, but then I can't start up new livestreams from Streamlabs like I want to

I just have to connect to one that's already setup on a computer or something if I do that.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pallid zealot]

i got 7 buys i didnt get my ships nor my items please can you return my buys bought 3 corvettes teryed to reload all that it just dissapear they not ther and 4 expedition items like idont know why they not there

?//

[gritty isle]

This seemingly isn't anything concerning Streamlabs.

[high wharf]

Hey! I'm having issues with my game and other audio being captured within SLOBS. I haven't streamed in forever cause I just got a new PC after years of not having one. But when I tried to stream, i realized none of my audio was being captured, except for my microphone. I also have 2 different desktop audios. I followed the steps listed in a guide on the site for changing the default device, but that didn't work. I'm kinda lost. I also disabled items that I am not using via Window Settings.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[boreal parrot]

I have the chat box set up and visible on screen, but no text appears while playing.
The only things that work are the game and the video camera.
I have the same setup as Edge shows, except for mp4, Headlines, and horizontal socials. The rest I do. I just cant seem to get the texts to show up onn screen

Also, it won't load up to YouTube either.

[limber spear]

hey so i am still having isssues with multistream i stream to kick, tiktok, twitch and youtube but the pass coupel days for some reason randomly on youtube and twitch it stops straming but continues perfectly fine on tiktok and kick and its very annyoing to the viewers and myself because then i have to restart the stream to get twitch and youtube back up i have 0 drapped frames i have trouble shooted my internet and theres no issues can i please get some help thanks in advnace

[obtuse dust]

dang 2 days in a row stream labs OBS crashing when changing some layers

[shut saffron]

my friend streams on his console because he doesn't have a desk/laptop. and im trying to manage his stream making it more view interactive etc. is there anyway to get his game screen onto my desktop? idk if i worded it correctly

[vagrant delta]

I have same issue on kick today again - dropped 26 frames and stopoped working! 🙁

[quiet saddle]

Need help audio is not playing for some reason on twitch

After I uninstalled obs then reinstalled it its been acting weird

Last stream it only played my desktop audio

[orchid vortex]

How do I make it so after the stream is done the whole vod will got to storage? Currently I have the vod enabled in twitch, but it is not consistant and it sometimes doesn't release it at all.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

I've noticed lately my streams are being stored but not published. Please check your Video Producer on your Twitch channel. Your VODs may be there, just unpublished.

[small sinew]

hello i was told to ask here for help im getting this error the video download was cancelled. please try again. (error #1000) on twitch and i google search it and i see what google is saying but idk whats the issue is on my end

[gritty isle]

This can be due to a number of things.

1. For the streamer: Ensure your bitrate is not exceeding 6000. That is the maximum bitrate that Twitch will accept.
2. Ask the viewer if they have an ad blockers running and ask that they turn them off or add an exception for Twitch.
3. Ask the viewer to clear the cache for all time in their web browser, completely restart the whole web browse, and try again.
4. Ask the viewer log out of the Twitch web site and clear all cookies for Twitch only, completely restart the whole web browser, log back in at Twitch, and try again.

If this continues, please change your Output Resolution to 1280x720, make sure your bitrate is 6000, and try again.

[small sinew]

my bitrate is at 2500 and my res is at 1920x1080 and when i pop my tab up it dose that error and when i load the app on my phone it says the content no longer there or no longer avalable

i even see the same error when in the content manager in twitch webpage

[gritty isle]

2500 is way too low for 1080p.

[small sinew]

was never an issue before it just started doing this today

[gritty isle]

What is your advertised upload bandwidth?

[small sinew]

i dont fully know off hand

[gritty isle]

Make sure you're not downloading or uploading any thing. Go to https://speedtest.net and click Go. Screen shot the results.

[gritty isle]

Thanks! Set your Output Resolution to 1280x720, your bitrate to 6000, and try again.

[mossy pilot]

Hey I am trying to find the perfect settings for stream labs to record if someone could help me out I have:
GPU: Gefroce RTX 3070
CPU: i7-12700kf
Ram: 16 GB
WIFI:

[gritty isle]

There's no set 'best settings'. Each person has different hardware and different internet access. Check out the recommendations below. 👇

[wispy latch]

Optimizing Your Stream: Recommended Bitrate Settings
@mossy pilot, getting your bitrate right is essential for a clear stream. Bitrate indicates the data rate of your video, and if too low for your chosen resolution and frame rate, it can lead to pixelation.

📋Recommended Bitrate Ranges for Resolution & FPS

• 1280x720 at 30 FPS: 2,200 to 2,800 kbps
• 1280x720 at 60 FPS: 3,800 to 5,600 kbps
• 1920x1080 at 30 FPS: 4,400 to 6,200 kbps
• 1920x1080 at 60 FPS: 8,700 to 12,500 kbps (a minimum of 6,000 kbps is generally recommended for good quality)
• 1600x900 or 1536x864 at 60 FPS: At least 6,000 kbps, up to 8,600 kbps

If you notice pixelation or blockiness on your stream, it often means your bitrate isn't high enough to properly encode your video for the content you're showing. Consider increasing it within these recommended ranges!

📚 For more detailed guidelines and platform-specific recommendations, check out these official resources:

• Twitch Recommended Settings
• Facebook Recommended Settings
• YouTube Recommended Settings
• Kick Recommended Settings
• Trovo Recommended Settings
• X/Twitter Recommended Settings

[small sinew]

it was going fine for like a min and then this pop up There was a network error. Please try again. (Error #2000)

wait i just refresh it seems to fix it self for now

[tribal adder]

can someone help me with streamlabs mobile app issue?

[gritty isle]

That sounds like a network issue from what I can google. Did Streamlabs Desktop report dropped frames or did the stream disconnect unexpected?

[small sinew]

no i was in the stream manger then it did but then i refresh it looks like its working again and looks like its working just fine atm

[gritty isle]

Perhaps. What's up with Streamlabs Mobile?

[tribal adder]

I had tested out the streamlabs mobile app today for my mobile gaming and when I ended my stream on my mobile app the stream has still been going on my twich for 5 hours now. I have reset the key made sure everything was disconnested and Still my stream Wont end

[gritty isle]

And you clicked Stop and then on the pop up confirmed the stop?

I just tried that and it worked for me. Twitch was a little slow on actually ending the stream though.

[tribal adder]

yes but mine did not look like that on my phone. I ended the live 5 hours ago.

[gritty isle]

Mine's a iPhone. Is your mobile device Android based?

[tribal adder]

yes

[gritty isle]

Thanks for confirming that!

I'd reach out to Twitch https://help.twitch.tv/s/contactsupport and see if they can end the stream from their end and also submit a ticket to Streamlabs https://support.streamlabs.com/hc/en-us/requests/new. I've not heard of this happening until your report.

[tribal adder]

Thank you. I just finished submiting my ticket. Thanks for trying to help. Ya'll have a good night.

[gritty isle]

You're welcome. Have a good night yourself! 👋

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@jagged sedge
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[honest spindle]

Hello, I've set up my alarmbox but I can't seem to adjust the sound volume. It's too high to the desired level. How can I adjust it?

[tranquil radish]

dashboard, alert box, use the toggle to lower it

[orchid vortex]

Got it

[fringe falcon]

Hi. I use the Streamlabs plugin on OBS studio. Is there a way I can look at the Streamlabs health report for my stream?

[gritty isle]

You can do that on your Streamlabs Dashboard https://streamlabs.com/dashboard#/stats.

[fringe falcon]

this only gives my avg viewers and such

My OBS studio from which I run the streamlabs plugin kept disconnecting my stream

[gritty isle]

What platform are you streaming to?

[fringe falcon]

I wanted to know why so I could fix the issue, so that's why I wanted a health diagnostic of it to see what was wrong. I saw someone else show me a report that gets emailed to them that had dropped frames, CPU usage, and other technical things on there

[fringe falcon]

multistream - Youtube, Twitch, TikTok, and Kick

[gritty isle]

With Streamlabs Ultra or via another OBS Studio plugin?

[fringe falcon]

I use the streamlabs plugin with streamlabs ultra service on OBS studio

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of you subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@fringe falcon, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[normal sapphire]

I have to use StreamLabs Console and annoyingly there doesn't seem to be a goal source in the list of options when designing my stream. It does have the option of a custom widget where you can enter HTML/CSS so I thought I could pull in streamelements widgets. Error came back saying iframes are blocked so no bueno. So try creating one manually in HTML and get it all happy using basic code and get a generic error "not allowed". Am I missing something obvious or is Streamlabs making my life difficult whilst offering no option to do it using their native options?!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@normal sapphire 💻 Custom Code & Streamlabs Dev API Support
While we do not provide direct support for custom HTML, CSS, or JavaScript within your alerts and widgets, or for the Streamlabs Dev API, we can point you to some helpful resources.

📖 Learning & Examples:

• For those interested in advanced customizations, we highly recommend taking time to learn how HTML, CSS, and JavaScript work.
• A great resource for learning web development basics is W3Schools CSS Tutorials.
• Please Note: The provided YouTube link for video tutorials appears invalid. Please ensure you have a valid link to share for video resources.
• Many of the Widget Themes available in the Themes Tab of Streamlabs Desktop utilize custom code. You can install these themes and browse through their code to learn by example.

🔗 Streamlabs Dev API:

• If you're looking for information about the Streamlabs Dev API, you can find our comprehensive API Documentation here: Streamlabs Dev API Documentation

[frank prawn]

Hi, I have a bit of an 'emergency' situation. I just tried to stream but my stream output is abysmally garbage. Like, 0.1 FPS garbage.

I'm connected to frankfurt server (which is 10ms according to SLOBS), and my bitrate has been lowered to 2000 while it used to be 4500 before on my old pc.

I've got 800 mbps upload too so internet speed shouldn't be a problem.

I'm genuinely having no clue why this is

[gritty isle]

Dropped Frames is a network issue between you and the platform ingest. Are you streaming to Twitch?

[frank prawn]

Yeah

[gritty isle]

Please download and run the Twitch Test, see the next post.

1. Use Medium or Long Duration.
2. Select all the ingests in your region.
3. Screen shot the results once the test is fully completed. Please don't crop the scree shot.

To find your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[wispy latch]

@frank prawn 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[frank prawn]

SLOBS says I have 10ms connection to Frankfurt. 🤷

[rain raven]

Hi guys, i'm encountering a bad issue here. I got ultra to multistream again, did it in the past with no issues but now when i start my livestream on multiple platforms, they all crash or get canceled, any idea why this is happening ?

[frank prawn]

sorry, uncropped version

[gritty isle]

Wait for it to finish please.

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of you subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@rain raven, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[frank prawn]

It's finished, @gritty isle. It's only 3 servers in europe region for me

[gritty isle]

Those zero quality scores are the issue. They should be 100. Please call your ISP and tell them you're trying to live stream to Twitch and are getting disconnected.

[frank prawn]

Huh, but what are they supposed to be able to do with this? I literally streamed just fine earlier, what's there they could have to do with this suddenly being bad

[gritty isle]

Things change on the part of the internet that is not under your control.

[frank prawn]

wait, let me try something; changing/resetting the Stream Key

[gritty isle]

That may not help.

[frank prawn]

Oh, I was googling for any reports with my ISP and also being unable to stream to twitch and it was a solution that popped up. Can't hurt to try ig

[gritty isle]

Okay, let me know how it goes.

[frank prawn]

Nope, alas

[gritty isle]

Okay, I do see you have a Killer Ethernet card.

Killer's Software Suite is known for its poor performance and issues when trying to stream.

Please download the package from https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html, completely uninstall all Killer NIC items and run the installer, choosing to only install the Hardware Drivers.

[frank prawn]

what exactly am I downloading/installing?

[limber spear]

this is day 3 or 4 ive lost track at this point twitch and youtube still randomly stops streaming while kick and ticktok are just fine its getting to be very annyoing ive submitted a ticket however the person im emailing keeps asking me for the same thing even though ive provided it 2 or 3 times to them can i please get some help here again multi streaming to kick, tiktok, youtube and twitch and youtube and twitch stream will stop 0 dropped frames now internet issues or pc issues and im running streamlabs as admin as well

[gritty isle]

Killer Networking also includes software that can monitor and "shape" your network traffic by controlling how much data gets sent where. This can interfer with live streaming. You need to uninstall all Killer software and then only install the Hardware Drivers for your Killer E5000B ethernet card.

Then run the Twitch test again.

[frank prawn]

It's 100 now!

[gritty isle]

Okay, that's good news. Let it finish then try and go live.

[gritty isle]

Dropped Frames are a network issue. Do you have an open ticket with Streamlabs?

[spice crystal]

Hi guys, i'm encountering a bad issue here. I got ultra to multistream again, did it in the past with no issues but now when i start my livestream on multiple platforms, they all crash or get canceled, any idea why this is happening ?

this has been happening for a few days in a row now, then it doesnt record my stream and I can't use AI highlighter

[limber spear]

I dont have any dropped frames is what im saying

[gritty isle]

Okay. Do you have a ticket open with Streamlabs?

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of you subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@spice crystal, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[weary moat]

hello i have issue with 2-Factor Authentication i lost it and i can't get to my account i did send ticket but no respwond for now

[gritty isle]

You'll have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with 2FA issues in Discord.

[weary moat]

i did send it the ticket but no respond for last 2 days

[gritty isle]

Tickets are answered in the order they are received. We cannot offer an ETA on any ticket response. Be patient and they will get to you.

[weary moat]

thanks bro

[gritty isle]

You're welcome.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[heavy schooner]

not really a technical question but can I recieve tips when I'm offline and will I be able to read the message they send

[gritty isle]

Yes. You can replay the alert.

[manic phoenix]

Hello, I have just switched scenes during a livestream and upon switching back a whole folder full of tricky to setup sources has just disappeared! Is there a backup system to restore them?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[obtuse dust]

third stream in a row where doing nearly anything with layers crashes stream labs OBS

ever since the update the other day

[normal sapphire]

This is only relevant to the desktop version. I need help with the console version if anyone can?

[hybrid patrol]

So im having issues with 7 day free trial. Im looking to sign up to it but when i do it says i will be charged full amount today instead of 7 days from now, it doesnt matter if i choose annually or monthly it still wont give me a free trial

[hybrid patrol]

…

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[delicate crater]

Hoe can I get additional discord audio on my streamlabs

I play on console but some of my friends are chat banned

[muted vortex]

My twitch stream is not showing on my Streamlabs Charity page. I did stream a short bit last night, using Streamlabs desktop for Windows, and nothing is showing on the charity page. The campaign is showing in twitch. Can anyone help me figure this out?
Https://streamlabscharity.com/@muted vortex/shards-of-hope

[gritty isle]

Streamlabs Console is not capable of capturing Discord audio.

[final elm]

Hello! I’m an ultra member.

When I go live on TikTok WITHOUT Streamlabs it works fine, and I’m not suspended and I am live but when I try to go live with Streamlabs it says:

Access status
Streamlabs
Couldn't apply because your LIVE access is suspended. Try again in 7 days.
Your TikTok LIVE access has expired. You can apply again.

[gritty isle]

You would need to reach out to TikTok on that. Sounds like your Live with Streamlabs access has been suspended by TikTok. Be aware that TikTok may only look at your Live with (TikTok) Studio access and tell you all is fine.

[final elm]

Ok, Thank you. I will follow up with TikTok

[swift laurel]

Can someone help me?

[gritty isle]

You're welcome. You can check you Live wih Streamlabs access here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[gusty umbra]

We can sure try! We will, however, need your question. Include any relevant screenshots if it helps.

[swift laurel]

My problem is the following: I use a capture card to send the image to the PC for the live stream, but it’s arriving there looking kind of blurry. I’ve already checked the resolution, and that’s not the issue.

[swift laurel]

I really don't know what it is

[hearty prairie]

Hello, I'm a streamer, I have a problem with your sponsorship, where can I find an email address to contact for help please?

[gritty isle]

Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Please screen shot:

1. The properties of the video capture source
2. Settings > Video
3. Settings > Output

[swift laurel]

It's correct

look

The letters look blurry

[gritty isle]

Are you using a capture device for the game that is playing on the same pc as Streamlabs Desktop?

[swift laurel]

The gaming PC only runs the game.
The streaming PC is the one that has Streamlabs.

[gritty isle]

Then why are you capturing the Desktop from the gaming PC? Is the gaming PC running at the same resolution of the capture card?

[swift laurel]

Yes, it sends the same resolution and you can't put the game directly because the signal is sent through a capture card

[gritty isle]

Not sure what you mean by that. I don't have this type of setup. Please read this guide. It might have some suggestions for you https://streamlabs.com/content-hub/post/streamlabs-desktop-capture-card-issues-solutions

[muted vortex]

I think my question was missed. Should I repeat it or could you refer back to the above?

[gritty isle]

Did you have the campaign selected here https://streamlabs.com/dashboard#/settings/integrations?

[quasi igloo]

Hello I'm a streamer and i'm having issues going live to Youtube. I've tried unlinking and relinking but it's still not working?

[gritty isle]

What is the issue?

[quasi igloo]

This? I don't know what settings its referring to

[gritty isle]

Let's refresh the connection between Streamlabs and YouTube.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use the standalone Streamlabels application, log out of that.

3. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

4. Log out in Streamlabs Desktop and Streamlabs Mobile.

5. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

6. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

7. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 services. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=6996999b&is=6995481b&hm=c928117d4562db812a8cdb18981b7d52203d9f720edeb638b64aaea5062e7a1d&

[muted vortex]

Yes, I do

[gritty isle]

Then please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new. I'm not sure how that all works and there's no troubleshooting I have for this.

[muted vortex]

Ok

[quasi igloo]

by login with my youtube does that mean login in to the website then link up the youtube?

[soft urchin]

hello, I have problem with audio alerts after updating stream program, I cannot hear alerts but twitch followers can hear it, what can I do? I tried the guides but not working

[gritty isle]

When you log in at the Streamlabs web site (step 7) and go through the step, that re-establishes the connection.

[gritty isle]

Can you go into your Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[soft urchin]

hmm, second

it's working!! thank you, you saved my day

[gritty isle]

You're welcome!

[soft urchin]

now I can hear myself, how this to fix it XD ?

[gritty isle]

Set the Audio Monitoring on the Microphone to Monitor Off. There's never a need to hear your own microphone locally.

[soft urchin]

would followers hear me?

[quasi igloo]

had to do it a few times but everythings working now. thanks so much!

[gritty isle]

Yes.

[gritty isle]

You're welcome!

[soft urchin]

ok, I'll check it tomorrow and tell you

[violet sorrel]

How does one fix their Creator Site Link as it just goes to an Error 400 "Bad Request" Message

[unborn lily]

Um. I just started using the app. I want to sign up and it said it'll send a verification email. I've resent it 10 times and still no email. And I make sure my storage isn't full cause I can receive other emails including me about stream labs but 0 code

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[gritty isle]

And you've checked your Spam/Junk folder?

[violet sorrel]

I do have an Ultra....it keeps saying update payment method, which I've done 3 times. Still doesn't show a "renewal" date or anything and I can't change the domain

disregard that, looks like next charge is on March 14th, 2026

I've signed out, signed in, etc...just can't get that base URL to change

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord and then ask in the VIP Support channel. Only the Streamlabs staff can assist with domain issues.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@violet sorrel, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@jagged sedge
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

[keen jacinth]

Attempting to game capture isnt working and only shows black screen, it will work for one stream and the next day it wont work, id this a device issue, settings issue or some type of bug?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[severe lion]

Whats the cause issue why i cant go live on tiktok from xbox console services through stream labs you know the services you have to acrually pay for on stream labs

[gritty isle]

For Tiktok: You have to apply for permission to use Live with Streamlabs. You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok

More information about Dual Output is here https://streamlabs.com/content-hub/post/streamlabs-desktop-dual-output-how-to, and here https://streamlabs.com/content-hub/post/how-set-up-dual-output-streamlabs-tiktok-streams.

[gritty isle]

This might help:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

https://cdn.discordapp.com/attachments/962371235789025360/1397648706756673597/image.png?ex=68e1694a&is=68e017ca&hm=d37941960c93165f6fdc82ecc439b5a2aa44714d7fc18b9da06e69605a4f41d9

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fluid flicker]

im getting super choppy audio when streaming from my console

[high wharf]

Still having an issue where Streamlabs OBS and even just regular OBS do not pick up my desktop audio. I've followed the short, unhelpful guide on the website. I tried changingt he default device to my headphones. I've reinstalled microsoft visual c++ x64 and x86. All my drivers are updated, whether its my GPU, CPU, Audio Drivers or whatever else. I try running SLOBS as admin, nothing. The only sound it picks up is my mic when I'm talking. No game sound, music sound, nothing. I submitted a ticket and have yet to hear a response. Asked in the chat a couple days ago and never got a response. Anyone got any ideas what my issue could be?

[proper steppe]

Hey, I made a webpage to display various stats, it seems like streamlabs browser source doesn't display my webpage correct, are there any known issues with multiple websocket connections? Are there any logs specific to brwoser source debugging ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[prisma pawn]

hi streamlabs, where can I find the patch notes for the latest newest updates?

[deep moon]

I am trying to sort out a custom domain. I press live chat option and the chat never opens. I have logged a ticket 2 days ago and had no response. Any advice?

[gritty isle]

You have an active Streamlabs Ultra subscription?

[deep moon]

Yes

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and gain access to the VIP Support channel.

The Streamlabs staff there can assist with your domain issue.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@deep moon, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[boreal steeple]

Hi, I set up a poll but it won't go away! I can't find where to end it

[gritty isle]

If you go here https://streamlabs.com/dashboard#/cloudbot/polls/profiles, click on the Active Poll, then click the Close Poll button.

[boreal steeple]

The poll isn't even there though

All I have is "Add Poll Profile"

[gritty isle]

Are you sure you used Cloudbot for the poll?

[boreal steeple]

I believe so

If not, I'm not sure what else it would have been through

[gritty isle]

Then there would be an active poll shown there.

[boreal steeple]

Okay, but if it was through something else then where would that be? I'm trying to stream to YouTube

[gritty isle]

Are you using Streamlabs Chatbot?

[boreal steeple]

No, is that on the browser?

[gritty isle]

Nope, it is a separate application you have to download, install, and configure.

[boreal steeple]

Okay just downloading it now

[gritty isle]

I'm mean, I'm not telling you that need to use it. If you're downloading it to look for this mysterious poll, it won't be Chatbot if you've never used it before.

Plus you need a second YouTube channel to use as the Bot.

[boreal steeple]

Oh right, well I don't think I can do that as this is through my employer rather than personal

I think I must have set it up with Cloudbot, then disabled Cloudbot when it didn't seem to be working, and it seems to have vanished

[gritty isle]

Possible but I have no way to confirm that.

Does the poll show up in your YouTube chat when you're live?

[boreal steeple]

No

Tried again and the chat is just blank

[gritty isle]

Then there's not much to do. 😉

[boreal steeple]

So I'm just stuck with a poll that'll never end?

Is there a way to refresh the Poll Widget URL so that it can be fixed in Streamlabs?

[gritty isle]

Ah, Poll Widget!

This? https://streamlabs.com/dashboard#/widgets/poll

[boreal steeple]

Yes I did it via Poll Widget (I am so sorry if I'm running you round in circles here, we're not experienced with streaming)

If I click to launch the widget the poll comes up, but I can't find any way to edit or end it

[gritty isle]

What do you have selected in Poll Type?

[boreal steeple]

Currently it's set to YouTube but I was sure it was set to Cloudbot before

It defaulted to YouTube when I opened the page though

[gritty isle]

Show it shows an Active Poll in the Poll Widget but nothing configured in Cloudbot Polls, correct?

[boreal steeple]

Yes, seemingly

If I click launch, that exact poll opens up in a new window

Yeah nothing in Cloudbot Polls

[gritty isle]

Okay, I've never used the Poll Widget but have used polls in Cloudbot. In my Poll Widget I do see an active poll but none of the polls in my Cloudbot are active.

Seems like there is an issue perhaps with the Poll Widget.

Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new

It'll be something the staff and/or developers will need to investigate.

[boreal steeple]

Thank you, I will give that a try now. thanks for all your help

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[limber spear]

@gritty isle to answer you question from a couple days ago if i submitted a ticket i sure have i have a rep that keeps asking me for the same info that i have provide and is telling me its a network issue on myside however i have trouble shot it its is 100% not a network issue cus then tiktok and kick would also go down when twitch and youtube does and then dont the are perfectly fine its still giving me issues and has been since the latest update has gone out ( ive asked for a different rep as well cus i keep getting the same response from this person ive asking for a differnt rep and was told i cant get one)

[gritty isle]

Reply to last email on the ticket and keep working with them.

[limber spear]

we are 12 replies deep with this rep they are in fact not helping and its very very frustrating

[dim birch]

Hello there !
I just tried to set up the virtual camera to use it on tiktok live studio, but when I install it, it always choose the first option (If I select "scene" it automatically choose my first scene and when I change it it's not saved. And then on tiktok live studio I can see "streamlabs desktop virtual camera" but nothing is displayed.
If someone have an idea of how to fix it
Thanks !

[oak cloud]

i just checked on your ticket. you're not providing what the agent has requested (like the long ping test) so they can read what the results are going to our servers

[limber spear]

they replied to the ping test saying 50 was a hair high?

[oak cloud]

it is a hair high

Depending on your location

But we would need to see the WHOLE ping test to get a better idea of what is happening

but you're just copying the summary, not attaching the whole test

[limber spear]

sure i can send the whole test

thank you for replyin i really do apperitace it

[oak cloud]

but yes, how your network is travelling to our server can be completely different than it travelling directly to the platform. Additionally, different platforms have different connection rates. So one platform may reconnect right away, while another one does not because it has timed out

[limber spear]

they dont recconet they arent dropping at all i have my mods watching theres not problems at all and there is zero dropped frames during this time as well

[oak cloud]

so it could be taht once your network hits an area that is different it's having issues. OR it could be the handoff from your network to our servers that is the problem, etc. but the ping would show us the consistency (or inconsistencies).

but the full ping would rule out a lot. the agent gave you a bunch of things because they could only go off of the information that they were provided

[limber spear]

again tyvm for replying i would like to say i didnt have this problem at all before the newest streamlabs update

[oak cloud]

we can't say that it's the update until we can rule out other things. which multistream in itself has had a BUNCH of updates on the backend to alleviate these issues

[limber spear]

im running the cmd right now ill be sending it here very soon

[oak cloud]

sounds good. But once that is done follow up with your email and then that way we can look into it further. I also see that they reported this internally as well to get ahead of things, so it is in general being looked at

[limber spear]

that sounds great i again really appericate it this would have been much better than the other emails i got 🙂

[limber spear]

is copying and pasting the cmd in the email ok?

[wide lava]

does the streamlabs plugin not have the twitch vod check mark to easily separate audio? i added it to obs but cant seem to find it i could just be really blind

[oak cloud]

a lot of things are done on the back end of tickets that aren't necessarily communicated to you. I can share that with their manager.

If you can fit it in the email, but doing a text file upload would probably be easier.

[oak cloud]

the twitch vod check would be specifically in OBS Studio (not the plugin). But if you're multistreaming it won't work 🙁

[wide lava]

just in output right?

[limber spear]

just sent the email thanks again for all the info 🙂

[oak cloud]

yeah. are you streaming just to twitch? and in settings > stream is it showing twitch or is it showing a custom URL?

[wide lava]

hmmm its not showing that for me

this is what i have

[oak cloud]

what do you see in Settings > Stream?

[wide lava]

it was linked to twitch but on custom, changed it to twitch and its fixed. thank you so much for the help!

[severe lion]

Does this really take 3 full days and why? Cant I get a sooner reply? This decision will decide if i actually buy streamlabs services

[gritty isle]

It's all up to TikTok. Streamlabs has no input on their decisons.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[limber spear]

@oak cloud while waiting for the email back about the ping is there any settings I can make sure are correct just in case that could be causing the issue?

[summer ferry]

anyone here use the reactive overlays yet? i installed the scenes with them and they dont work, does the webacm and other sources gotta be in a certain area in the screen? and whats with the a.i thing saying i need to choose a source and game but even when i do that it still dont work. also can i have the reactive sources on my orginal scenes, i dont like the look of the scenes that come with the package

[deep moon]

Hi - ive done this now. still getting the same domain issue

[gritty isle]

Hop over to #vip-support for assistance.

[gritty isle]

Did you ask over in #vip-support? Us volunteers can't assist with custom domains as we're not Streamlabs employees and thus we don't have access to their systems.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fair jackal]

can someone help me with my streamlabs settings my stream keeps lagging and i have some recording quality issues as well im pretty new to this and need some guidence

[toxic tide]

I have a very strange issue. StreamLabels is open, but I can not see it unless I press F11 to toggle Fullscreen mode. I moved the PC and went from 2 monitors to 1. I think StreamLabels is stuck open on my old second monitors that is no longer being used. I am have already tried uninstalling and reinstalling. Any suggestions?

[toxic tide]

Fixed it by going into AppData > Roaming > StreamLabels and deleting the window-state.json file. Make sure you close StreamLabels in Task Manager first.

[grim socket]

Today’s update or most recent update is definitely bugged. I’ve never had stream quality issues. The software updated and upon going live, the picture quality will be semi clear then start to pixelate severely. It never stopped or returned back to a clear picture. Prior to this update, my streaming quality was exceptional. Base resolution is 4K and I would output to 1080.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wispy latch]

@cobalt sorrel ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[gritty isle]

@cobalt sorrel Please follow the above ☝️

NOTE this will not go back and capture events that were missed. Events going forward from the time you log back in to re-establish the connection will be captured. An unfollow/refollow also will not generate a new event; that is done to prevent someone from spamming alerts.

[cobalt sorrel]

ookay that didnt update the boxes at all

[gritty isle]

Please go here https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection.

[whole fjord]

I am attempting to update my payment information for streamlabs. I can't seem to find where to update as the settings menu/subscription menu has changed.

[gritty isle]

You should be able to do that here: https://streamlabs.com/dashboard#/membership. If you can't find it here, hop over to #vip-support for assistance.

[whole fjord]

Yea, I go there and all I can see is cancel membership and payment history.

[gritty isle]

And you received a new, never ever followed you before follow after you re-established the connection?

[cobalt sorrel]

yeah and replayed an old follow too and it isnt showing up in the box for new followers

[gritty isle]

You replayed an old follow and that didn't appear in the Alert Box?

[cobalt sorrel]

i replayed an old follow which is the most recent one too and it didnt update

[gritty isle]

I need to be clear here. Replaying an old alert won't update a Stream label.

I need to know, when you replayed the old alert, did you see that in the Alert Box?

You should see it in the Alert Box. You don't need to be live to see even replays.

Here's an old raid alert from my event list.

[cobalt sorrel]

so my alerts show up but they dont update in the boxes

so i have boxes for the follows cheers donations and subscriptions

[gritty isle]

Okay, please post a link to your Twitch channel. I don't see it linked on your Discord profile.

[gritty isle]

Are you using Streamlabs Desktop or OBS Studio?

[cobalt sorrel]

i cant link it from phone and im using obs studio but my twitch is fhdisrrpt

[gritty isle]

This is correct?

[cobalt sorrel]

yes that's correct

[gritty isle]

Great, thank you for confirming! Are you are your computer now? I'd like to follow you as a test.

[boreal steeple]

Is there a way to set up multiple goals on Streamlabs? On the dashboard there doesn't seem to be the option to create another without deleting the first one.

[gritty isle]

One of each type of goal. Sorry about that.

[boreal steeple]

No problem, thank you. We'll have someone on had to create updated goals when/if we hit them.

Still never got to the bottom of that mysterious missing poll that kept running forever btw 😂

[gritty isle]

You're welcome.

[gritty isle]

You submitted a ticket?

[cobalt sorrel]

im not at my computer right now as i just had to nip out to get my haircut

[boreal steeple]

Yes, when you advised me to but no reply yet. Guess it's just a waiting game for now

[gritty isle]

Okay, I'll be out after 10am Central US.

[gritty isle]

Yeah, just be patient and they'll get to you.

[cobalt sorrel]

IM AT MY Pc now

[gritty isle]

Okay, hang on. The staff are checking some things in the background for your account.

[cobalt sorrel]

so thats what im dealing with right now

thank you for helping i appreciate your time

[gritty isle]

The staff would like for you to remove the Text Sources you have for the Streamlabels, log out in Streamlabels, restart Streamlables, log back in in Streamlabels, and finally add the text sources back.

Then I'd like to follow you as a test.

[cobalt sorrel]

okay so how do i do that just remove the text source?

[gritty isle]

Screen shot the properties of each just in case then left click on each text source that's a Streamlabel and click the Trash Can icon. (yes, my example shows a Game Capture).

[cobalt sorrel]

okay ive done that logged out and back in through the streamlables do i just put directory too obs plugins ?

as its asking for A directory output

[gritty isle]

Choose the directory you were using before. Where ever you stored the label files.

[cobalt sorrel]

then just add the text sources back

how do i add the text sources back through the streamlables

[gritty isle]

In OBS Studio, click the + and choose Text (GDI+).

Then give it a name, like Most Recent Follower.

Check the box Read from file and click the Browse button and navigate to that file in the Streamlabels directory.

Click OK.

NOTE: You might need to move the source back to where it was.

Then repeat that process for the other, if any, Streamlabels source you had.

[cobalt sorrel]

would it be easier if i screenshared and you helped me do it because its still not working

[gritty isle]

For moderation purposes, we are only allowed to provide support here in this channel.

Did you add the sources back? Or are you having issues add them back.

I understand the problem but let's not get ahead of ourselves.

[cobalt sorrel]

the issues adding them back is the problem

[gritty isle]

Where are you stuck in that process?

[cobalt sorrel]

i cant seem to find the streamlables directory in the user app data and i click on the text file and read from file and it doesnt appear none of the names do

[gritty isle]

The Streamlabels directory is likely not in AppData, in fact I recommend using a folder inside your Documents folder so you can always find it.

So I'd log out in Streamlabels and quit Streamlabels. Create a folder in your Documents folder named Streamlabels. Launch Streamlabels, log in, navigate to your Documents folder and select the Streamlabels folder. Then adjust the Text sources by clicking on the Browse button.

[cobalt sorrel]

ive done that but the names still arent updating in the boxes

[gritty isle]

Yes, I understand that. We're troubleshooting that.

[dusty shale]

Hello, can I get a payment support person here, please? I am at the end of my wits at this point. Ive been going back and forth in the ticket system (ultra was paid) and I have gotten 0 help with repeated closed tickets. As I want to avoid further escalation from our companies legal team, can someone please get in touch with me directly instead of the tickets?

[gritty isle]

The payments team is not here on discord. We're just technical support. I understand your frustration with the ticketing system but you'll need to keep using it to work with the payments team.

[gritty isle]

So, you've gotten the Streamlabels text sources added back in OBS Studio, correct?

[cobalt sorrel]

the follower goal is updating but the names arent in any boxes and okay thank you

and yes i do

[gritty isle]

Thanks for confirming that. I'm going to go ahead and follow you now. I'd like you to keep OBS Studio running and in that scene. Also click here https://streamlabs.com/dashboard#/recentevents and open your Streamlabs Recent Events page.

Let me know once you have your Recent Events page up. Leave it up as well, don't close it.

[cobalt sorrel]

i have it up on obs studio

[gritty isle]

And the Recent Events page is open in a web browser?

[cobalt sorrel]

its up only on my obs studio

[gritty isle]

ALSO click here: https://streamlabs.com/dashboard#/recentevents

[cobalt sorrel]

okay its up on web browser too

[gritty isle]

Perfect!

[gritty isle]

I followed you.

What did you see?

[cobalt sorrel]

its making follower goal go up and the alert box but the names arent changing at all

[gritty isle]

Okay, thank you. Just a moment while I check with the staff. Leave everyting as-is for right now.

[cobalt sorrel]

okay no worries thank you for your time so far 🙂

[gritty isle]

You're welcome.

@cobalt sorrel The staff see the Alert Box and Event List updating but not your Streamlabels and they're not sure why.

They would like for you to submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new

Please be sure to include the version of Streamlabels you have installed. You can find that on the title bar of the application.

If you're not running V0.6.2, please go here https://streamlabs.com/dashboard#/widgets/streamlabels and download a fresh installer, quit Streamlabels, and run the installer to update your installation.

[cobalt sorrel]

im running that version already of labels so ill create a ticket thank you

[gritty isle]

As a work around, for now, for the most recent follower, use the session_most_recent_follower file.

[gritty isle]

You're welcome.

[cobalt sorrel]

ah okay thank you appreciate that

would i use session most recent for donations etc as its working now

the names are changing now with that if you wanted to run a test again

okay it stopped working again it isnt updating anymore

[gritty isle]

Once I follow a channel, that's it. An unfollow/refollow won't trigger a change. That's done tyo prevent someone from spamming your alerts by unfollowing and refollowing over and over.

[gritty isle]

Yeah, go ahead and submit the ticket. This issue is going to be reported to the developers. There's an issue somewhere beyond what we can see and troubleshoot.

[cobalt sorrel]

okay ill create a ticket thank you will it get sorted ?

[gritty isle]

Tickets are answered in the order that they are received. Tickets are worked over email.

The first email you get after submitting the ticket may contain helpful links the system thinks might resolve your poblem. PLEASE DO NOT click any of those links - that closes your ticket. None of those will help anyway.

Just be patient and they will get to you. Be aware that it may take a bit to research and resolve so just be patient.

I understand that that method of support is long and frustrating. I've used it before myself so I get it.

But it does work!

Us Volunteers don't work those tickets as we're not Streamlabs employees. We just volunteer our free time to help out here.

[cobalt sorrel]

okay thank you ive submitted a ticket for the issue 🙂

[gritty isle]

You're welcome!

[boreal steeple]

Hi, here with another question. I am trying to set up Streamlabs Controller on my Android to control scene changes while streaming. Unfortunately it just says "Connecting..." for a long time and then throws up the error "You have been disconnected from Desktop."
I think the reason for this is that my phone is not able to connect to the secured WiFi that the PC is on, but is there another workaround?

[limber spear]

Hey so I havent heard from the technical support rep in a couple days even after I sent yhe cmd ping email yesterday early in the day

[naive dove]

Streamlabs is not letting me go live. I click the “Go Live” button and literally NOTHING happens…. This is the first time it has ever happened to me. I’ve already googled solutions but none of them work. I contacted support and waited 24 hours for a reply before resorting to joining the discord. I also just tried it again and the same result

[mellow lava]

how long does it take to get my refund for streamlabs ultra. i refunded a few days ago

pls help me

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[boreal steeple]

Hi, is anyone at from Streamlabs Crew able to help with a problem that I can't seem to get resolved? I raised a ticket over 24 hours ago but so far have had no response.

[chilly gale]

I submitted a ticket last night no response yet

[oak cloud]

what is your ticket number?

[chilly gale]

ID: 908918

[naive dove]

I submitted a ticket yesterday

[oak cloud]

your email that you sent in isn't attached to your Ultra subscription. Did you log in when you submitted the ticket? (also you can go into #vip-support to get help since you have Ultra too)

[oak cloud]

Ultra users get priority support, that is why I was asking them. However if you submitted it yesterday and aren't an Ultra member, we should be getting around to your ticket soon. If you are an Ultra member, then you would need to share the information I asked them ^^

[chilly gale]

I created streamlabs with my personal email then attached my youtube account to it

[oak cloud]

right but when you go to https://support.streamlabs.com/hc/en-us/requests/new did you log in?

[chilly gale]

Nope prolly not didnt even check the corner

[oak cloud]

That's strange because it is your SL ID email address, so that should have triggered even then. We can take this out of here though and if you want to hop over into #vip-support we can work with you on your issue while I try to look into the email thing too

[chilly gale]

I'll hop in soon when i get home in like 2 hours

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[cobalt sorrel]

i just need help with the boxes not updating automatically after each interaction on my stream other than that im good to go

even all of the volunteers and staff on here dont know why its happening

[oak cloud]

you were to have submitted a ticket for the devs to review to see what is going on. In the meantime you can use session_most_recent_follower and it will work

it's just that most_recent_follower isn't' working for you

[cobalt sorrel]

it doesnt even update on session most recent follower

[oak cloud]

i checked that one earlier today and it does. If you cleared yoru session data, then it would be empty

[cobalt sorrel]

ive created a ticket though already done that just waiting on reply

[oak cloud]

which you did, because I screenshot this earlier for rufus when i had followed to check

that is why i suggested that you submit a ticket, so we could report that to the devs. I saw rufus's follow there too after they did it.

Now it is empty, because if you hit "reset streamlabels" that would do that

[cobalt sorrel]

i reset it to see if it'd update but it didn't it's okay i appreciate the help from you guy's and ill wait for a reply

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fair jackal]

can someone help me with my streamlabs settings my stream keeps lagging and i have some recording quality issues as well im pretty new to this and need some guidence

[full flax]

After the latest update streamlabs decided to make the resolution like a TikTok but I'm trying to stream to Twitch. This was caused by the latest update

[gusty umbra]

Your output resolution is probably reversed. Swap them and you should be god to go.

[full flax]

It worked thank you

[fair jackal]

can someone please help me

[gusty umbra]

No problem! Stream on!

[gusty umbra]

You’re going to need to post your question. We unfortunately can’t read people’s minds (just yet).

[fair jackal]

^

[gusty umbra]

Dropped, slow, or skipped frames?

[fair jackal]

skipped frames

and my recordings have low frames and bad quality

so all my footage from the last week is toast because i hadn’t noticed till yesterday

[gusty umbra]

Give this guide a whirl, it’s got a section on skipped frames. https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality

[fair jackal]

i changed my encoding to my gpu last night but still got some notifications about frame skipping

[fair jackal]

is there a reason my 12 minute vod is 5 gigs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[narrow wyvern]

Asking here to see if anyone can help. I am attempting to go live, it updates my settings for Twitch and stays stuck on this. Will not actually start the video transmission. I did every single step on the FAQ page and nothing's worked. I'm considering a fresh install of Streamlabs OBS, but I don't want to lose all of my stuff. Any help would be appreciated.

Update: I exported my overlay file just in case, and fully uninstalled and reinstalled Streamlabs OBS, same issue. Still refuses to start the video transmission.

[half trellis]

Hello everyone, Trying to work out an issue i have utilizing the chat box within OBS studio . I cant seem to change the chat box to black (or dark grey to match obs) ive tried everything with in the custom html, css, js area. I have worked with Html/css for years but nothing i know seems to work here. Maybe someone else has a solution. Any help is appreciated. and to be clear i mean the custom html area , within the chat box tab, on the stream labs website. hopefully i posted this in the correct area. Thanks.

[visual tendon]

Hi I’m just upgraded to ultra and I’m having trouble getting my theme widgets and alerts from my mobile app to show on my twitch stream when I stream on my ps5 plz help

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[severe lion]

Now that I bought ultra I have downloaded some overlays but it seems that I can't find them while using xbox console only while using obs.... Am I doing something wrong? First time using this feature as a ultra and first time ultra member

[fallow fossil]

Dropped Frames Issue (25%) While Streaming on TikTok and KICK via Streamlabs
I am experiencing a persistent issue with dropped frames while streaming using Streamlabs.
During my live stream, the Troubleshooter shows Dropped Frames detected: around 25% over the last few minutes. This happens consistently, and the warning indicates that some frames are not being uploaded due to a network-related issue.

Important details:

• I am streaming to TikTok and KICK.
• Streaming is done via Streamlabs Desktop.
• I am using a wired LAN connection, not Wi-Fi.
• My output settings are:
  Resolution: 1280x720
  FPS: 60
  Encoder: NVENC (new)
  Bitrate: 3200 kbps
  I would appreciate your help.

[limber spear]

@oak cloud im sorry to bother but I have not been contacted back since ive sent that cmd ping test from the rep to let me know if that was the problem or not just thought id let someone know thanks again

[gritty isle]

There aren’t any tools like the Twitch Test for Kick or TikTok. Dropped frames are an issue between you and the ingest.

Are you multistreaming with an Ultra subscription or are you using our free Dual Output?

[fallow fossil]

I'm Using The Free Dual Output

[gritty isle]

The issue is then between you and the ingests for Kick and TikTok.

I would at least try this first: Shutdown your computer. Then pull the power cable from your cable modem and leave it unplugged for at least 5 minutes and then plug it back in. Once the cable modem is fully back up, boot the computer and try to stream again.

If you still experience dropped frames, please reach out to your Internet Service Provider. Tell them you are live streaming and are getting disconnected.

[fallow fossil]

So It's Internet Problem?

[gritty isle]

Correct.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cobalt sorrel]

i messaged about the boxes not updating with alert's and ive still had nothing back

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[visual tendon]

Am I able to customize my twitch stream from just Streamlabs app on my phone ? I haven’t been able to get all my overlays and widgets/alerts to transfer over to my stream when I stream off my PlayStation. Any way to help? Plz

[azure haven]

after this last update, when i try to go live on twitch, i get stuck on this screen. Any ideas on what i could be doing wrong?

like it will go round and round trying to start video transmission for like 10 mins

pls @ me when responding. TIA

[gusty umbra]

PlayStation doesn’t have a native Streamlabs app. How are you streaming from it? Capture card into a PC? If so, use the desktop app on that PC to customize.

[gusty umbra]

In Streamlabs Desktop, log out, wait a minute, log back in, wait a minute, go to Settings > Network, set the Bind to IP selection to Default, save the settings, and then try again to go live.

[azure haven]

thanks

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[honest rose]

Hello, I set up my own domain via namecheap and it is not showing on the link settings in Streamlabs wondering if anyone can help

[gritty isle]

Hop over to #vip-support for support with that.

[tidal swan]

I a need surport one of the imgae dont show upcan some help i just update de streamlabs app.

[visual tendon]

Thanks that’s probably why then. I am streaming off the PlayStation.

[tidal swan]

i s done i just delet thee cache all good thx for the help

[fair jackal]

can someone help me my streamlabs wont capture my modded minecraft and i cant fix it

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[limber spear]

im going on day 4 now of no contact from the tech rep i was emailing back and forth ive seent a couple messages since @oak cloud talked to me here about the ping thing that could be the problem but i have not heard back from the rep and im still having the same issue is there anyone that could help me please and thank you

[half trellis]

so no one has a possible answer?

[ashen field]

please i'm late

there is no exception if someone is late ?

[half trellis]

Figured it out. Thanks to me , cause im so great, thank you , me.

[high wharf]

Going on a week of no response to my inquiry, whether via Discord or Support Ticket. Y'all got some bad customer support lmao

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[proper steppe]

hey, I getting a reported version: Chrome 103.0.5060.134 from a browser source. Is this the newest version, or did I miss something ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[paper marten]

The app is not picking up my headset mic anymore.

[bleak fog]

hey developpers i sent ide for streamlabs API integrational qortal infrastruction

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[halcyon current]

How do i get tipping link (i linked paypal with streamlabs but i dont get link)

Nevermind i figure it out

[heady lodge]

If I purchase ULTRA, how many platforms (horizontal & vertical) can I stream on at one time?

• KICK is just horizontal
• YouTube is dual (horizontal & vertical)
• Twitch is dual (horizontal & vertical beta)
• TikTok is just vertical
• X is ???
• Rumble is ???

[narrow wyvern]

Same issue for me. Video transmission does not start.

[narrow wyvern]

I tried this, did not work. I also cannot save the file under “get support”. It fails to save.

[pallid radish]

Hi. I'm trying to merge my YouTube account with my Twitch account on Streamlabs so I can multi stream, and it is saying that "This account is already linked to andother Streamlabs Account. Please use a different account." Which I do as I was streaming on YT before Twitch, so how do I resolve this? Thanks!

[gritty isle]

That means that YouTube channel is already merged in another Streamlabs account.

1. Log out of the Streamlabs web site by clicking your Profile Picture and choose Log out.
2. Log in at the Streamlabs website with your YouTube. That logs you into the Streamlabs account that has that YouTube channel.
3. Go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and unmerge the YouTube channel.
4. If it successfully unmerges, skip ahead to step 7.
5. If it won't unmerge, go here https://streamlabs.com/dashboard#/settings/account-settings/slIDSettingsPage and see if there is a Streamlabs ID for this account.
6. If there is a Streamlabs ID shown, log out of the Streamlabs web site and log in with that Streamlabs ID and then unmerge the YouTube channel.
7. Log out of the Streamlabs web site.
8. Log in the Streamlabs web site with your Twitch.
9. Go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and merge your YouTube.

[pallid radish]

Thanks! I'll try that and report back.

[gritty isle]

On the Confirm & Go Live screen, uncheck Enhanced Broadcast*.

@azure haven This should work for you as well.

[gritty isle]

Fixing to make dinner so I may not respond right way.

[narrow wyvern]

Will try this soon, little busy atm.

[gritty isle]

No worries. When you can.

[azure haven]

Thank you so MUCH

That worked

[gritty isle]

You’re welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[heady lodge]

Yooo Rufus! How’s it going man?

I created a Streamlabs ID and I think I’m ready to upgrade to ULTRA. But I have a few questions.

• how many platforms can I stream to simultaneously?

• can I see a preview of the library of widgets and overlays I’ll have access to?

• do I get priority support?

• do I get a unified chat for all the platforms? And what about cloudbot?

Thank you!

[gritty isle]

1. One channel per platform we have integration with plus 3 custom destinations.

2. Basically it would be everything you see in the Theme Store.

3. Yes! Link your discord and get access to the VIP Support channel here in Discord plus the Priority Support chat on the Streamlabs web site.

4. Yes! There is multistream chat available and Cloudbot is only available for Twitch, YouTube, Trovo, and Kick.

[heady lodge]

Thank you for the quick response.

So can I stream to the following all at once:

• KICK
• YouTube (horizontal & vertical)
• Twitch (horizontal & vertical)
• TikTok
• Twitter / X

Or is that too many? Does the YouTube horizontal & vertical count as 2 or 1?

[delicate crypt]

need some help.... have a stream going live in the morning and ALL OF A SUDDEN.... my streamlabs desktop 1.20.19 ( i think -- it's the most recent update) is having problems launching... and when it does launch after a restart of the computer it is showing all my scenes but just not visually showing them up above and i can't click on studio anymore... no response.

[waxen hill]

Hello. I downloaded the 2 latest updates. I usually multistream to X, youtube, twitch and tiktok. Tonight my stream kept crashing. First it dropped on youtube. Then it crashed completely. I restarted and youtube never came back up so I streamed on twitch and the rest of the platforms. Then about 20 mins in twitch crashed completely.

[gritty isle]

Not sure about Twitch vertical. That as far as I know is still in Beta and not yet publicly available. YouTube horizontal and vertical, not sure how that “counts”. And for TikTok you have to apply for access. It’s not automatically granted.

[heady lodge]

I do have access for TikTok. And for now let’s take Twitch vertical out of it just in case I do need to apply.

Can I stream to the following simultaneously once I purchase ultra:

• KICK
• YouTube (H & V)
• Twitch
• TikTok
• Twitter
• Rumble

I guess I’m trying to understand if there is a limit to how many platforms I stream to at once.

[naive dove]

How long does support usually take

It’s been 4 days since I’ve submitted a ticket. I haven’t been able to stream since then

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

Yes.

[heady lodge]

For real? All 6 platforms at one time???

Ok I’ll be purchasing it today. I’ll msg you guys later if I need any help with the setup.

Thank you!

[gritty isle]

Tickets are answered in the order they are received.

We can’t offer an ETA on any response to a ticket.

Be patient and they will get to you. Please check your Spam/Junk folder.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wispy latch]

@fierce steppe
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

[heady lodge]

btw... ultra has been purchased and everything looks set up for the multistream... i just don't know about the unifed chat

[gritty isle]

There's an option at the top of the embedded chat dock that should say Multistream Chat.

Also... 👇

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@heady lodge, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[heady lodge]

I do this once I go live? I don't see it (but I'm also not live yet)

[gritty isle]

Might only show up once your live.

[heady lodge]

do i click the "link" button next to discord bot?

@gritty isle

[gritty isle]

No, the next one.

[heady lodge]

got it!

[gritty isle]

If you have dual monitors and can't see the Multistream Chat in the embedded chat dock, you can use this https://streamlabs.com/multichat

[gritty isle]

Looking good!

[heady lodge]

the only one that doesn't work with it is tiktok chat right? everything else does? (kick, yt, twitch)

[gritty isle]

Correct.

[heady lodge]

thanks brotha!

[gritty isle]

You're welcome! Remember now you have access to #vip-support.

[heady lodge]

Yes sirrrr!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[violet venture]

Hi All,

Just recognized that my recent Follow is not working. I have followed all the suggested steps (disconnecting account, clearing cookies and cache) but still nothing 🙁 Could you please support here me? There should be some alerts from today.

Thx,
Dawid

[gritty isle]

Please follow the Disconnect Service guide (see the tagged post below). Note this will not go back and capture events that were missed and DO NOT perform this if you are live.

[wispy latch]

@violet venture ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[final scroll]

Hello, i have a question. I have the streamlabs Chat box widget on my stream. Once every 10 or 15 mins it somehow refreshes on its own and shows the last 20 chats or so. it's set to hide the last messages after 10 seconds. How can i fix this? I tried to attach screenshots but it's not letting me upload.

[split shard]

I need to figure out why SLOBs drops my Live Stream and still shows me as live when I am not. I multistream and I am a Ultra member. I have tickets and Diagnostic information uploaded to tickets with NOT one person to help me. Is this what $27.00 a month looks lsike

[violet venture]

Done it just now.
Would be possible to send test follow on my Twitch account?

[gritty isle]

Hop over to #vip-support for assistance with that.

[split shard]

Okay

[gritty isle]

Let's check a few things real quick first!

Please go here https://www.twitch.tv/settings/connections and screen shot the Streamlabs connection.

[violet venture]

Please check attached

[gritty isle]

Thanks! And you clicked the Reload Widgets button?

[violet venture]

Yes, all done 🙂

[gritty isle]

Great! Go ahead and launch Streamlabs Desktop and log in with your Twitch if you haven't already. If you're using OBS Studio, launch OBS Studio.

Then go to the scene with the Alert Box and open your Recent Events page here https://streamlabs.com/dashboard#/recentevents

You don't need to be live.

Let me know when you're ready.

[violet venture]

Ready 🙂

[gritty isle]

Great! Finally please post the link to your Twitch channel as I don't see it linked on your Discord profile.

[violet venture]

Sorry, there is a link

https://www.twitch.tv/vofoxenesport

[gritty isle]

Okay, I followed! Did you see it?

[violet venture]

Nothing 🙁

[gritty isle]

Dang. May I ask the staff to check your Alert Box? Might take a bit as they are sort staffed today.

[violet venture]

Sure, no worries 🙂 I't no rush for me but wanted to fix it

@gritty isle it's working now 🙂

Thanks a lot for support!

[gritty isle]

The staff refreshed your Alert Box in the back end and sent a follow. You should see it now.

[gritty isle]

YAY!!! You're welcome!

[hearty zenith]

ok I hope this is the right place for this. i use obs to stream and i have streamlabs alert box as one of my browser sources. I have a fourthwall shop that got linked to my streamlabs. I did a test merch purchase but the alert that came up in obs is not what i set up. the sound is different the message text is different. i verified my setting in streamlabs and when i do test alert it shows up in obs like i set. but fourthwall merch alert is differnt i need to change it somehow

[gritty isle]

That's an integration from FourthWall. You'd have to edit that alert on their site.

[hearty zenith]

they dont have site settings. it says to change my settings in streamlabs

[gritty isle]

Streamlabs doesn't have an alert for FourthWall. You need to edit it on their site.

https://help.fourthwall.com/hc/en-us/articles/13331283282331-Use-StreamElements-or-Streamlabs-to-Power-Purchase-Membership-Alerts

[hearty zenith]

that image you posted says do it on streamlabs it says from your account go to essentials and then alertbox

[gritty isle]

Show me the alerts you have then like I posted above.

[hearty zenith]

these settings?

[gritty isle]

No, it seem FourthWall uses your Tip Alert.

So you'd need to check and/or modify your Tip Alert.

[hearty zenith]

tip alert is not what happends either

[gritty isle]

Then you'd need to reach out to FourthWall. From their documentation, they are using the Streamlabs Tip alert. If that has changed, they've not updated their documentation.

[hearty zenith]

yeah thanks a bunch for the help i emailed their support center i was not able to get help in their discord server. just gotta wait till i hear back from them my site isnt launching till the first i hope its fixed by then

[gritty isle]

You're welcome! I searched here and last there were issues with FourthWall was back in May 2025 then previously back in 2024.

Both seemed to have been an issue with their API.

[heady lodge]

how do i pop out the multichat from streamlabs to drag to another monitor??

[gritty isle]

The embedded chat you can’t do that. Use the other link I gave you, it opens in a web browsers

[heady lodge]

it's not working... no chat is showing on that

[gritty isle]

Hop over to #vip-support for assistance. I’m fixing to leave work and traffic is awful so it will be a while before I get home.

[heady lodge]

all of my chats are telling me that it's lagging really bad!

[final scroll]

any help with this?

[final scroll]

Hello

[wintry kettle]

Hello, I could use some help with an issue I'm having when I try to donate to a streamer.

I only get this issue with one streamer I watch. I go to donate through Streamlabs, but when I do, I cannot change my username, and its says "required to tip as", followed by a string of letters and numbers.

Is this an issue on my side, or could it be something this streamer is using?

[quasi adder]

When selecting the Game before going Live I noticed that the actual game is now gone and the AI Highlighter will no longer work...?

I am trying to Stream to Twitch and TikTok, the Game I am stremaing is "Tom Clancy's Rainbow Six Siege X" this game shows up in the Tiktok Category but not the Twitch Category. I was using the AI Highlighter but not the Game no Longer shows up and I cant use the Highlighter anymore

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[deep prism]

My stream labs keeps saying that my TikTok doesn’t have live but I do. I can go live fine on the app. So I don’t know if this is a Streamlabs problem? It was connecting two weeks ago just fine

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[waxen locust]

If I want to do multi stream, TikTok, YouTube, Twitch, kick.
All I have to do is upgrading?

[abstract glen]

@gritty isle I multistream to twitch and YouTube and Twitch always crashes. I tried to switch up to test stream to Twitch and kick and both crashed. I’m not sure what’s causing it? I have my bitrate at 7000. Do you have any suggestions? Thank in advance!

[heady lodge]

Good morning, I purchased Ultra yesterday for the purpose of multistreaming. I normally use the free version of streamlabs to stream to KICK (horizontal) and YouTube (vertical).

So yesterday, with Ultra, I tried streaming to KICK, YouTube, Twitch, and TikTok. And it was a disaster. The stream was lagging badly on all the platforms and kept disconnecting. It completely ruined my show for the evening.

This never happens when using the free version to stream to my normal 2 destinations. I was hoping to get it resolved but I am not getting the help needed, so I requested a refund.

Can someone please reach out to me? Thank you!

[gritty isle]

Please don’t tag me if I’m not actively assisting you. I’m trying to get out the door to get to work.

The maximum bitrate for Twitch is 6000 and the maximum bitrate for Kick is 3500.

I would suggest running the Twitch Test in Medium Duration and select all the ingests in your region and once the test is fully completed, post an unscripted screen shot of the results.

I may not be able to respond right away as, again, I’m getting ready to leave for work.

[gritty isle]

Sorry for the bad experience. Do you want more assistance? If so, hop over to #vip-support

if you’re wanting to just cancel a nd get a refund, you’ll need to submit a ticket for that. Those are processed by the Payments team and they are not here on Discord.

[wispy latch]

@abstract glen 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

@heady lodge Need More Help? Contact Support!
We understand that sometimes, even with our extensive resources, you might still have unanswered questions or specific issues.

If you've already checked the following resources and haven't found a solution:

• Our #1173605643484139591 channel
• Our self-help articles on the Creator Resource Hub

Then please submit a support ticket, and our dedicated team will be happy to assist you directly: Submit a Support Ticket Here

[abstract glen]

Sorry, my fault!

[gritty isle]

No worries. Have you run the Twitch Test yet?

[echo falcon]

Having an issue with GTAV and FiveM, Seems to have choppy framing in streamlabs when tabbed in, then when tabbed out its smooth. I am on NVDA processing at 6000kbps, latest drivers, game capture, 3060OC + i7 12k

And its not chopping in game, only choppy on the stream, and my gpu or cpu isnt being used at all so I don't see why its bugging out.

[tacit hull]

Hey, how are you guys? Can someone help me? I connected Streamlabs to YouTube and when I test the alerts everything works fine, but when someone subscribes, the alert doesn’t show up.

[cinder talon]

Hello, I received an update for my SLOBS desktop and for some reason my audio is choppy and cutting out. It was working before. Can I please get some assistance?

[tacit hull]

can someone please assist me and help me with this issue?

[gritty isle]

Some YouTube subscriptions won't show due to privacy settings on the viewer's account.

When someone makes an account on YouTube, the subscribed channels are private by default. When the person subscribing to you is set to private, Streamlabs cannot see the subscription.

The viewer would need to set their subscriptions to public in YouTube's privacy settings https://www.youtube.com/account_privacy BEFORE clicking the subscribe button.

This setting on the streamer's account doesn't matter.

[echo falcon]

Is there a free trial for streamlabs ultra?

[gritty isle]

Sorry, there is not.

[echo falcon]

can i cancel this before 7 days?

nvm figured it out thank you

[gritty isle]

I'm going to delete this image so as not to leak your email address and masked card number.

[echo falcon]

Thank you Rufus you saved me there!!

[gritty isle]

You're welcome!

[echo falcon]

Actually one question-
It has been enabled on youtube for years now

[gritty isle]

Are you sure you merged the correct channel?

[echo falcon]

let me check.

how do i un merge it?

[gritty isle]

You logged in the Streamlabs web site with that YouTube?

[echo falcon]

No.

[gritty isle]

So the incorrect YouTube channel is merged?

[echo falcon]

I am unsuire. It says its correct but its clearly not the right one. I am attempted to un merge and re merge

[gritty isle]

If you're logged in with that YouTube channel, that may not work. Let me know how it goes.

[echo falcon]

I am only logged in with twitch at the moment

[gritty isle]

Then you should be able to unmerge that YouTube channel and then merge the desired YouTube channel.

[echo falcon]

it just says "connected"

im special im on the wrong page

[gritty isle]

Go here https://streamlabs.com/dashboard#/settings/account-settings/platforms on the Streamlabs web site and click Unmerge on the YouTube line,

[echo falcon]

Worked 😉 thank you!

[gritty isle]

You're welcome!

[echo falcon]

@gritty isle i am trying to live stream right now, and it says its waiting for me to go live, and kick isnt live either even though i have both selected

its just scheduling things

[gritty isle]

Are you looking in YouTube Studio or checking your channel's page for the stream?

And for Kick, they have really low bitrate maximum. For Kick, we recommend 1280x720 at a bitrate not over 3500.

[gritty isle]

Looks like you're clicking the schedule button (looks like a calendar) and not the Confirm & Go Live button. In YouTube Studio, please delete all those Upcoming Live Streams before trying again.

[echo falcon]

i am clicking "go live"

[echo falcon]

yes

[gritty isle]

Screen shot the Confirm & Go Live screen. And make sure to delete those Upcoming lice streams in YouTube Studio please.

[echo falcon]

this is screwed up

[gritty isle]

Yeah, you're scheduling a live stream there, If you just want to go live now, you don't need to schedule that.

[echo falcon]

No I know, I clicked confirm and go live.

[gritty isle]

Click here and then you can see the settings for each platform.

[gritty isle]

Then how did you get into the schedule here?

[echo falcon]

I don't know.

i clicked it after the fact
to see it was scheduled
not live

[gritty isle]

Restart Streamlabs Desktop. Click Go Live. Don't edit anything and screen shot what you see.

[echo falcon]

ok

restart worked

idk what was screwed up. Sorry bout that

Thank you!! @gritty isle

[gritty isle]

You're welcome! Have an awesome stream!

[echo falcon]

Thanks!!

[abstract glen]

Sorry again about this morning! And I have not had a chance to test yet. Been a crazy day!!

[pale ridge]

Im new to streaming and trying to set it up. when i go live on twitch. the chat just keeps loading and saying "connecting to chat" anyone know how to fix this?

[gritty isle]

Click the Refresh Chat button at the top of the embedded chat dock. If that does not work, log out in Streamlabs Desktop, wait a minute, and the log back in.

[pale ridge]

Its still just spinning trying to load the chat

[gritty isle]

Did you log out and back in?

[pale ridge]

Yes

[gritty isle]

Were you live when you did that?

[pale ridge]

No i stopped the stream

[gritty isle]

Log out again, wait a minute, quit Streamlabs Desktop, wait a minute, launch Streamlabs Desktop, wait a minute, log back in, and see how it goes.

[pale ridge]

still just standing like this

Connecting to chat

[gritty isle]

Weird. Do the steps below. 👇

[wispy latch]

@pale ridge ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[pale ridge]

ive disconnected my Twitch and logged out of steamlabs. but when i log in its connected to twitch even though it says im logged out.

[gritty isle]

Did you follow all the steps exactly and not skip or perform the steps out of order?

[normal wedge]

Streamlabs connection with youtube is not doing well. . . please help twice disconnected while streaming. . .

refund with this or nah?

[pale ridge]

Yes. Logged out of steamlabs, closed it. when to twitch and removed steamlabs from the connections, logged back in

also when i log in with Streamlabs ID, it adds the twitch icon next to the log tab

[ionic violet]

How does one send links of stream that isnt Twitter/X?

[gritty isle]

That’s the problem, don’t log in with your Streamlabs ID!

The instructions say to log in with the account you disconnected so you need to log out and log in by clicking the Twitch button.

I understand that your Streamlabs OD contains your Twitch button your Streamlabs ID is not a streaming platform and that’s not what you disconnected.

[gritty isle]

You’d have to manually do that.

[gritty isle]

Are you multistreaming with an active Streamlabs Ultra subscription?

[ionic violet]

thank you

[gritty isle]

You’re welcome.

[ionic violet]

Do you also happen to know how to have chat as a layer on stream?

or source i would imagine is the proper phrase

or do you recommend setting up a second monitor?

[gritty isle]

Add the Chatbox Widget.

[ionic violet]

👍

oh i use youtube. is that a specific one?

[gritty isle]

Are you asking to have chat shown on stream or just see it locally but you only have one monitor?

[ionic violet]

yeah i want it to come across stream so chat can see it

[gritty isle]

Chatbox works with any platform we have integration with except for X and TikTok.

[ionic violet]

but i think im just gonna have a tablet or my phone nearby to see it on youtube

[ionic violet]

gracias

[gritty isle]

Yes, then add the Chatbox Widget to the scene.

[gritty isle]

You’re welcome.

[ionic violet]

thank you

[small onyx]

Hi, no matter what I have tried I keep randomly getting this pop up. I stream almost daily and have never had this. Tried a fresh install and nothing. Could use some help. I tried the advanced settings ip trick too to no avail

[pale ridge]

Thank you. it works... 😄

[gritty isle]

You’re welcome!

[gritty isle]

In Streamlabs Desktop, log out, wait a minute, log back in, wait a minute, go to Settings > Network, set the Bind to IP selection to Default, save the settings, and then try again to go live.

[small onyx]

Just tried that and still getting the same message

[gritty isle]

Download and run the Twitch Test, see next post.

Select Medium or Long duration.

Select all of the ingests in your region.

Once the test is fully completed, screen shot the results. Don't crop the screen shot.

[wispy latch]

@small onyx 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[small onyx]

Says failed but I am connected to the internet, hard wired everything on my pc working fine besides this.

And I just streamed last night

[gritty isle]

I can’t read that. Does not look like you selected all the servers in your region.

But if the one is showing failed, they all will likely do that.

This is an issue between you and the ingest. You need to call your internet service provider and tell them you are trying to live stream to twitch and are being disconnected.

Most of your “internet” is completely outside your control. Anything outside your cable modem, you don’t control and that path can change and fail at any time.

[normal wedge]

yes I am

[small onyx]

Okay ill give them a call and see thank you

[gritty isle]

And just YouTube disconnects?

[small onyx]

Is it common for internet to work but still not be able to stream? I just posted a YouTube video

[gritty isle]

You’re welcome and be patient, this is one of the most annoying issue as it’s hard to find and correct.

[gritty isle]

Yes.

[rotund verge]

Is there a way to test individual alerts, like a specific variation?

Also, can I turn off TTS reading the message for one specific variation?

[pallid radish]

I just got around to trying this and it worked! Thanks so much!!!

[gritty isle]

You’re welcome!

[cobalt sorrel]

@gritty isle do you know how to add a game pulse widget to obs because you cant copy the widget url on streamlabs into obs

im trying to add that to obs but it doesnt work

[gritty isle]

I'm not aware of that widget to be honest but looking at it, it seems that it is only available when used with Streamlabs Desktop. It won't work with OBS Studio.

[cobalt sorrel]

it says you can add it as a source

but then when you go to copy url widget link it doesnt work because you cant

[gritty isle]

Yes, it does say that but it only works with Streamlabs Desktop. The Game Pulse widget will not work with OBS Studio.

[cobalt sorrel]

okay is there anyway i can get a widget to react with kills on obs studio from streamlabs

[terse fern]

Hi all, I have been doing vertical livestreams on YouTube for the past month, and have seen substantial growth up until yesterday, where I am now getting 0 viewers. It appears that my streams are no longer being put on the YouTube Shorts feed. How would I go about resolving this issue?

[gritty isle]

Not that I'm aware of at the moment.

[gritty isle]

You would need to reach out to YouTube on that. YouTube controls that feed, not Streamlabs.

[terse fern]

That makes sense. I wasn't sure if there was a new software side implementation. Thanks for your reply.

[gritty isle]

You're welcome.

[halcyon bolt]

Today when i start stream and play League of legends and get into a game the stream and game crashes can anyone help?

[gritty isle]

You'd need to reach out to support for League of Legends to see why the game is crashing, but...

This might help:

For League of Legends, we advise the following setup.

Client & Pre-game lobby should utilize a Window capture source https://i.imgur.com/poIYSr8.png

Make sure the League Client window is selected in the Properties of the Capture Source.

In-game should utilize a Game Capture source https://i.imgur.com/CFvruTn.jpeg

Finally, I would also suggest running League of Legends in Borderless Windowed Mode.

[halcyon bolt]

Thank u so much I’ll try to do this

[fluid sentinel]

I am attempting to create a live stream and having issues getting my IP cam to show up in streamlabs, I think I am missing a dedicated app? I am new to all this, I tried to connect just using the IP and that is not working properly. Is this the right place to ask this question?

[gritty isle]

You want to use the Media File source. In the properties, uncheck Local File and in in the Input box, put the URL for the IP camera.

[fluid sentinel]

I actually have tried that and the camera view does not come through

I apologize, I know very elemantary but so new to all this lol

[gritty isle]

Specify the correct input format; you'll probably find supported formats in the camera's documentation, otherwise try all of: rtp, mpegts, rtsp, rtmp, udp

[fluid sentinel]

Thank you!!!

I will give that a try

[faint lynx]

Pytanie jest ktoś tutaj z Polski ?

Mam mały problem z botem

[gritty isle]

Which bot, Cloudbot, Chatbot, or Discord Bot?

[faint lynx]

Już nie ważne

Taki miałem problem ale już jest ok

[gritty isle]

Glad you got it sorted out!

[faint lynx]

😅

[frail ginkgo]

My SLOBS goes blank randomly and I have to minimize and maximize to get it back to normal... this a known issue?

[runic skiff]

My stream randomly cuts out when I use multi stream which never happened until I bought streamlabs premium.

[tacit wave]

anybody know what could be causing the highlighter in streamlabs obs exporting with no audio?

like i hear the audio when editing the clips it highlights but when exporting no audio

[verbal kettle]

anyone else experiencing issues with the v2 API? I set up a donation tracker last year to periodically read donations using the GET /api/v2.0/donations endpoint and it was working fine, just tried to boot it back up and it's giving me an internal server error. The OAuth endpoint to grab the refresh token is also excrutiatingly slow..

[primal arch]

where do i find the 2-fa code?

[deft gazelle]

So I'm trying to use 2 different audio tracks for my recording in streamlabs. I've followed multiple youtube videos on using track 2 and 3 for desktop audio, and microphone audio. But when I try to record using these settings, one of the tracks fails to record, and when I bring them into my editting software(Filmora), the tracks are all combined onto the video instead of the multi-tracks they were suppose to be. I'm also getting an error message that my microphone is connected, but there is no signal from it. Anyone have an answer for this issue?

[tribal silo]

My loyalty system stopped working; my subscribers can no longer see their points or buy raffle tickets. How do I fix this? I've already deactivated and activated it, and logged back in, but it doesn't work. It even stopped working mid-live. The normal commands and the commands I customized are working fine, but only the loyalty commands aren't. Can you help me?

[rain hornet]

Bro, i was doing overlay for my friend in streamlabs obs with plans that once its done, im gonna use export import overlay feature, i did it he imported that .overlay file but for some reason, literally half stuff is missing, why is that

[willow summit]

hey question why my stream some times just stop workin, if i have like 1 hour in stream all the sudden stops the stream in my apps

[willow summit]

i been having the same troubles with the app

[runic skiff]

It’s a really weird issue

[cloud escarp]

Is there anyway to keep the chat sized like this i have to resize everytime I stream

[tardy lichen]

Anyone know how to fix the issue where none of the events populate for streamlabs after reaching affiliate?
Ive logged out multiple times, redownloaded streamlabs, cleared browser caches, disconnected and reconnected my twitch literally done anything possible

[opaque frigate]

Anybody know how to get access to a stream key?

[wispy latch]

@tardy lichen ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[gritty isle]

For what platform?

[tardy lichen]

dawg i said i already did this

[opaque frigate]

I’m trying to get it for Tik tok

[gritty isle]

Go here https://www.twitch.tv/settings/connections and screen shot the Streamlabs connection please.

[tardy lichen]

disconnected it minimum 5 times big dawg

[gritty isle]

For Tiktok: You have to apply for permission to use Live with Streamlabs. You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok

More information about Dual Output is here https://streamlabs.com/content-hub/post/streamlabs-desktop-dual-output-how-to, and here https://streamlabs.com/content-hub/post/how-set-up-dual-output-streamlabs-tiktok-streams.

NOTE: This works for Streamlabs Desktop and Streamlabs Console. The integration for TiokTok is Streamlabs Mobile is currently broken and thus not usable.

[gritty isle]

Did you do this while you were live?

[tardy lichen]

...........

no why would i do it while live

[gritty isle]

I don't know what that means.

[gritty isle]

Some people have done so in the past so I have to ask.

[tardy lichen]

disconnecting again

[gritty isle]

Make sure you log out out everywhere! Streamlabs web site, Streamlabs Desktop, Streamlabs Console, Streamlabs Mobile, and Streamlabels.

[tardy lichen]

even disconnected on streamlabs website dashboard

[gritty isle]

That you don't need to do.

[tardy lichen]

i even tried streaming on the custom thing with the new streamkey

[tardy lichen]

apparently i do cuz none of these fixes work for me

[gritty isle]

This is the correct Twitch channel?

https://www.twitch.tv/shroomoftheloom

[tardy lichen]

yup completely cleared my streamlabs so if ts doesnt work now idk what to say

gotta completely reset up my streamlabs this bug is ridiculously bad

[gritty isle]

Not sure what all that entails. Please repeat the steps one more time, don't skip steps and don't perform them out of order.

AND especially perform this: You need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

Also keep your Recent Events web page open.

[tardy lichen]

dawg ion have anymore recent events my sl is back to default

[gritty isle]

Please screen shot the Streamlabs connection again when you're done with the process.

[opaque frigate]

It’s not letting me put my profile link in for Tik tok and it says other?

[gritty isle]

They want a streaming platform that is NOT TikTok.

[gritty isle]

PLEASE just follow the steps.

[opaque frigate]

Ohh so put my twitch in?

[gritty isle]

Correct.

[opaque frigate]

Sorry I had a slow moment

[cloud escarp]

Any help would be great

[gritty isle]

Looks like you hace Streamlabs Desktop full screened on that display. How are you expecting to show?

[cloud escarp]

I have it full screen yes but when I load stream labs it looks like this

Just wonder if there is a setting that can keep the chat like i have it in the first Pic or will I just have to resize each stream

[gritty isle]

Try the steps below to see if it helps?

Make sure to quit Streamlabs Desktop before starting this process.

1. Copy and paste %appdata% into your browser window.
2. Find the slobs-client folder and open it.
3. From there you should be able to find the "window state" json file. Delete this file.
4. Re-open Streamlabs Desktop and it should be fixed

Let me know how these steps work for you

[cloud escarp]

Ill do that later after im done streaming

[opaque frigate]

Okay it’s submitted. Now how would I know if it’s been accepted or not

[gritty isle]

TikTok should notify you.

[civic trellis]

Hello, im having an issue with dropped frames (60%), streaming on twitch; internet speeds are fine (even checked provider no issues and even restarted modem/router), did every performance test of my equipment that I could and even using PC Monitoring in order to watch live.

[opaque frigate]

Approved in minutes. Thank you for the help!

[gritty isle]

You’re welcome!

[gritty isle]

Download and run the Twitch Test, see next post.

Select Medium or Long duration.

Select all of the ingests in your region.

Once the test is fully completed, screen shot the results. Don't crop the screen shot.

[wispy latch]

@civic trellis 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[spare zodiac]

I have the capture card. How do I get game audio? I’m streaming arc raiders but it won’t pick up game chat audio.

[young apex]

hello i have probleme with game pulse

I play valorant and i have reactive overlay but is not working

and gamepulse same i have config the pluggin but is not working someone can help me

[tawny oriole]

currently on xbox webcam keeps dissapearing

[final scroll]

Hello, i need some help. I have the streamlabs Chat box widget on my stream. Once every 10 or 15 mins it somehow refreshes on its own and shows the last 20 chats or so. it's set to hide the last messages after 10 seconds. How can i fix this? I tried to attach screenshots but it's not letting me upload.

[naive dove]

It's been a week now. I hope you don’t mind me saying, but I haven't been able to stream for a week. I understand support times can vary, but I was hoping to hear back by now. I haven't received any emails, not even in the spam folder, and I check daily... I really hope to hear a reply soon

[gusty umbra]

Tickets are answered in the order received. We don’t have an eta on the ticket queue. Did you accidentally close your ticket by clicking one of the links in it? In the meantime. Where are you trying to go live?

[deft gazelle]

I'm having trouble with SLOBS not recording audio tracks right. I want to record track 2 and 3 for easier editing purposes (The game audio being recorded on a different track than microphone audio) and I've run into the issue where only 1 track is being recorded. I also get the error message "Your mircrophone is unmutes but has no signal" sometimes. I have tried this on OBS Studios, and want to get this working on SLOBS. Anyone able to help with this issue?

[naive dove]

Thank you for responding. I haven’t clicked any links. I’ve been trying to go live on Streamlabs desktop. I checked and it says my ticket is still open

[oak cloud]

Did you click on it? Someone responded to it today (tickets will show as open unless you click on them OR check the email address associated with the ticket)

[oak cloud]

do you see all the tracks on Streamlabs Desktop? can you screenshot what it looks like here?

[oak cloud]

Can you share a recording with me that you used for this? (can attach it here or send it as a google drive)

[deft gazelle]

Sure, just give me a few mins to make one.

You can see my microphone is being picked up during the recording, but it's not being recorded on the actual recording.

[oak cloud]

i hear them both just fine on separate tracks. if you use VLC player, you can swap between the two audio tracks and they are separated. so opening this in a video editing software that supports multiple audio tracks would show both

[deft gazelle]

Ah, I see it. Just had to poke around VLC a bit to find the audio tracks. Thanks a lot. Nothing was wrong, I just wasn't sure where to look. Appreciate it, man.

[oak cloud]

no problem!

[gritty isle]

The default Media Player in Windows can't handle multiple audio tracks. It will only play track 1.

[deft gazelle]

I get that now. Thanks a ton guys. o7 Yall are life savers.

[hushed pumice]

can the subscription version of streamlabs still multistream to tiktok? or do u have to do it thro the new tiktok studio app with a virtual camera?

[rotund verge]

Anyone able to help me with my alert box

[sleek osprey]

For whatever reason I can NOT purchase Streamlabs Ultra

It just doesn’t load or do anything when I press join ultra lol I’ve been trying for months now not sure why this is happening

I’ve missed out on yearly discounts because of this matter

[quaint lion]

Hi there -- when I upload multiple tracks using "Share Background Music" the tracks upload and play fine, but they don't show in the queue. I just see the one track that is playing but can't see what's coming up next. Any suggestions?

[gritty isle]

Yes, you can include TikTok in multistreaming with Ultra.

[gritty isle]

The default web browser, especially Chrome and Opera, can sometime cause this.

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, please try the purchase again once you've logged in the Streamlabs web site.

[quaint lion]

I'm on a Mac. I'm using Chrome, but I can try Safari.

[gritty isle]

[quaint lion]

No, no I can't. When I try to open the page in Safari, I get a message that says "This page works best in Chrome" -- which you're telling me isn't the case...

I guess I can try Firefox.

[gritty isle]

Hmmmmm. Are you on a VPN or have an Ad blocker installed?

Firefox should work.

[quaint lion]

I am not on a VPN. I have an ad blocker but it's disabled for TalkStudio

Nope. Everything says 'use Chrome' -- which you say is buggy. Super. I can see why this is so much less expensive than Streamyard

[hushed pumice]

is it a simple, straight to tiktok or do i have to make it work alongside the tiktok studio. Im having this issue with other streaming softwares

[gritty isle]

My sincere apologies. I meant to reply to someone else and not you. Please try what you were doing with Chrome.

[gritty isle]

You have to apply for Live with Streamlabs and if approved, all you have to do is go live.

https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok

[gritty isle]

Please try with a different web browser, like Microsoft Edge, Firefox, or Safari.

That reply was for the person I originally meant to reply to.

[quaint lion]

I started with Chrome -- which is how I ended up here 😉 I can see a single track, but the queue doesn't display. The next song willl play automatically, however.

[gritty isle]

Please logging out of Talk Studio, clearing the cache only for all time in Chrome, completely restarting Chrome, and try again. I'm on a PC here at work and sadly don't have any music tracks I can experiment with. That would have to wait until I get home from work later this evening.

[quaint lion]

OK -- did all that. Still no queue. I've tried using both .mp3s and .wavs; I've used 2 songs, 5 souns, and 10 songs -- so it's not like I'm overloading some limit. Thanks for the try, though. I appreciate it

[gritty isle]

And you've clicked the down arrow on the right?

[quaint lion]

Yes, several times. Nothing happens.

[gritty isle]

Hmmmmmmm. It's going to be after 7pm US Central time before I can test from home. I've reached out to the staff for suggestions for you.

[quaint lion]

Thanks. I'm going live at 2:30PM EST tomorrow, so I have a little while.

[gritty isle]

@quaint lion The staff suggest submitting a ticket for that issue: https://support.streamlabs.com/hc/en-us/requests/new

[quaint lion]

OK, thanks, I did

[gritty isle]

Thank you! PLEASE just don't click any of the "helpful" links in the emails as that closes the ticket.

[vestal totem]

Hey I have an issue with my SLOBS that I've had for some time now I was just wondering if there is a way that I could get some help.

[marble wind]

@vestal totem describe the issue here

[vestal totem]

I have tried for the past month trying to troubleshoot but nothing, and I mean nothing is helping with the issue. The audio is perfectly picked up when my chatlink cable isn't attached, but when the mic is attached the audio is all jarbled when it is coming from my Xbox. I am using an Elgato 4k. Please if anyone has any advice that would be awesome, I would love to start streaming again.

I have applied it onto the reddit and submitted a ticket

And I saw that the discord could help so I'm just trying my best I've looked for tons of solutions online and none really seem to help

[marble wind]

@vestal totem ask elgato about this, either at https://help.elgato.com/hc/en-us/ or at

[vestal totem]

So is this an elegato issue?

[fair cairn]

Hey is chat feed down for anyone else? when streaming

doing this for the past hour

[opal trellis]

I purchased the multi stream from the rewards section in streamlabs mobile but I didn't got it and my points are also used. What am I supposed to do

And is there any way to read chats on the screen while doing live

[hybrid ermine]

same

[hybrid ermine]

anyone knows?

[tall anchor]

hi idk if this is the right channel i cant use #1173605643484139591 but a few months ago i changed my youtube name and streamlabs still shows my old one i logged out logged back in cleared cache and restarted and nothing worked?

[gritty isle]

The #1173605643484139591 is read only like a library.

With YouTube, u[dating your channel name won’t change it in Streamlabs. The capability just doesn’t exist in the API. Only Twitch is capable of that.

There is no work around or fix.

What you can try is log in the Streamlabs web site using your Streamlabs ID, then unmerge and merge back your YouTube channel. I can’t guarantee that will work but you can try.

It’s not an issue with Streamlabs Desktop or its application data.

[tall anchor]

ohhh

well i dont currently have a streamlabs id i just log in with my youtube account

[gritty isle]

Setup your Streamlabs ID: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id

Managing accounts with your Streamlabs ID: https://streamlabs.com/content-hub/post/how-to-manage-account-settings-streamlabs

Basically your Streamlabs ID takes over as the “primary” platform for your Streamlabs account.

Still though, in Streamlabs Desktop, always log in with the specific platform. In your case, YouTube.

[tall anchor]

ohhh ok

so theres just no way to update my channel name on streamlabs? the way it is now is just how it is now?

[gritty isle]

There’s no way. Only Twitch has that capability.

[tall anchor]

ah

[lapis radish]

Where can I find patch notes for the streamlabs? The last patch note update is old ( April 2025 ) was the last update

[gritty isle]

They don’t always publish those release notes. Sometime the updates for SLD are for back end updates or changes to something not user facing.

You can hit up the #vip-support of you need more information.

[lapis radish]

thanks

[gritty isle]

You’re welcome.

[plain oracle]

Hello, I'm trying to sign up for Impact. I put all the info in, went to finish, and it said I need a verified e-mail or phone number. I see no option to verify. I asked for help, but they said I need an account ID, which I don't have. If it's Impact, I'm still registering on Streamlabs I dont know where to find please help

[gritty isle]

Hop over to #vip-support for assistance.

[nimble plume]

I need urgent help please as i have wasted 3 hours an 17 minutes trying to get a visual controller URL link to Streamlabs console website as im on xbox series x and i only manage my stream from my tablet chrome browser, google is no help and all youtubers only show for pc or mobile and i SPECIFICALLY need instructions or help with chrome on tablet

[nimble plume]

Google keeps saying go to Sources and tap Add Sources and look for [Browser or components but i dont have any of those options,]

[gritty isle]

Streamlabs Console doesn't have browser sources.

[nimble plume]

Is there a source i can use on my tablet browser or an app on my tablet to get around this?,.. iv already bought the console pro plan and i dont have a pc to use as a middle man

[gritty isle]

Doesn't matter how you access the Streamlabs Console web site, Streamlabs Console doesn't have Browser Sources.

[nimble plume]

Well i only have a tablet to work with and i need a overlay for my contoller button pressing for my viewers...if streamlabs console cant be used for what is claimed them please take it down

[gritty isle]

You can submit feed back by clickiung the Product Feedback button here: #welcome message

[echo falcon]

I need help asap streamlabs isnt launching and it starts in 2 minutes

[heady lodge]

mini feed in streamlabs isn't showing any of my events