technical-support

[marble wind]

many overlay apps (rtss, dxtory, overwolf, discord) can conflict with each other and with obs-studio's game capture hook; obs-studio will repeatedly try to capture the game until it succeeds, and each attempt causes a big stutter
disable all overlay apps, restart the game, try capturing again

[lament viper]

But why does this happen now? i've always streamed and alot of people always stream with Outplayed/other overlays open, i'll try when i get home but i'd really like to still get my games recorded, i'll try this see if it works and then play with GPU/CPU functions and ig if not i'll just go to obs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[severe lion]

Do you need to pay for monthly service when it comes to streamlabs console for Xbox? Is there a free version I'm having the hardest time connecting to my xbox I'm a twitch affiliate but make no money yet so really can afford monthly service

[gritty isle]

Yes, Streamlabs Console is a subscription service. There isn't free version.

[severe lion]

upsetting since everthing else on streamlabs is free.

[gritty isle]

Sorry about that. Streamlabs Console is a custom built service and is not made with the open source code from OBS Studio.

[digital acorn]

that crash guide did not help and problay my fault to meation that my decive is a mac

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[digital acorn]

welp it was nice time to have streamlabs but i guess sadly have to switch thanks you so much help. even if it didn't get fix. Hope you have bubbly day! unless you guys have a way to do crash stuff on mac.

[lunar mantle]

If you send us a ticket via https://support.streamlabs.com/hc/en-us/requests/new our Team could help you out, however it does take some time to get to tickets

[digital acorn]

i will try one last time. i did last time and but i didn't really anything.

[digital acorn]

done. and yeah.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gilded kite]

Need help!

https://youtube.com/shorts/1Cr6-1widpQ?feature=share

[ripe shard]

all scenes are gone.. all I did was close the app I just streamed today

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ripe shard]

please id love some insight

[grim anvil]

How do i get my scenes to work on xbox after i bought console pro, everytime i put on the scene it doesnt work and doesnt change anything

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[carmine pilot]

I am having an issue with going live if I have dual output enabled and I try to stream to YouTube in both formats. I also check known issues. I've done a clean reinstall and disconnecting YouTube clearing streamlabs and reading it. Thanks.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[mint nexus]

Streamlaps OBS told me theres an update. so I updated and now I cant record anymore. I've been going through my settings and can't find anything wrong

[gritty isle]

Go to Settings > Stream. Change the Encoder to something else and save the settings. Restart Streamlabs Desktop, go back to Settings > Stream and set the Encoder back to what it was and try again.

[mint nexus]

perhaps you ment the Output setting and not the stream settings since the stream setting only leads to stream destinations

and it worked. thank you

[gritty isle]

Ah, yes, and good!

[quiet bronze]

Blue Screening everytime I change camera settings. Program not picking up my main Camera Source have to make new which leads to a blue screen again for live streaming anyone else deal with this

[quiet bronze]

@gritty isle have you seen this problem before? Decided to completely uninstall everything now to try to fix it but when i reinstall all my old overlays come back

[gritty isle]

I've not seen that before. While I don't believe Streamlabs Desktop is the cause of the blue screen, I would suggest doing the following:

1. Launch Streamlabs Desktop and remove the Video Capture Source for the camera in evry scene it exists.
2. Wait a minute.
3. Quit Streamlabs Desktop.
4. Go to DeviceManager and remove the Camera device by right clicking on it and choose Uninstall Device.
5. Unplug the camera from the PC.
6. Shutdown your PC so that it powers off.
7. Leave the PC off for a few minutes.
8. Power on the PC.
9. Once the PC is fully back up, plug in the Camera, let Windows detect the camera and then set it up.
10. Launch Streamlabs Desktop as administrator.
11. Add the Video Capture Source back in one scene only.
12. Wait a minute.
13. Try again to change the camera settings.

[quiet bronze]

Yeah thats where it gets tricky when i remove the scene that's when I bluescreen

[gritty isle]

You don't need to remove the whole scene, just the single Video Capture Source. But please try this: Create a new Scene Collection, not just a new scene, and try the same thing in the new Scene Collection.

[quiet bronze]

Sorry yes I emant the single source, I'm guessing maybe my video capture source is having an issue thats the cause of the issues, then tried adding even a overlay and bluescreened

doing a full reset to see if it changes anything now

[gritty isle]

What do you mean full reset?

Please try with a new Scene Collection.

[quiet bronze]

uninstalled i exported my overlays just in case and doing a fresh install

[gritty isle]

That likely won't help. It is not a Streamlabs Desktop issue. It's likely an issue with the driver for the camera.

Please try this:

1. Go to Device Manager and remove the Camera device by right clicking on it and choose Uninstall Device.
2. Unplug the camera from the PC.
3. Shutdown your PC so that it powers off.
4. Leave the PC off for a few minutes.
5. Power on the PC.
6. Once the PC is fully back up, plug in the Camera, let Windows detect the camera and then set it up.
7. Launch Streamlabs Desktop as administrator.
8. See if problem exists or has cleared.

[quiet bronze]

I use an Elgato Game Capture to connect to my Sony A6400 you're saying delete and remove that within the deivce manager and reinstall?

[gritty isle]

Yes. Uninstall the device from Device Manager, unplug the camera, shut down (power off), leave off for a few minutes, power on, once PC is fully back up, plug in the camera, let Windows detect the device and set it up.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[quiet bronze]

I think this may have fixed everything. Reinstalled reloaded all my overlays and it looks good thank you!

[gritty isle]

You're welcome!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[trim adder]

where do i download streamlabs desktop?

[gritty isle]

From the Streamlabs web site: https://streamlabs.com/

[trim adder]

says ''Unauthorized.''

so how? 🥹

[gritty isle]

That's the only place you can download Streamlabs Desktop. I just tried and it downloads for me. What region are you located?

[trim adder]

the netherlands

nvm private browser fixed it

[gritty isle]

Weird, but okay.

[wispy mountain]

is streaming from xbox to tiktok free?

[gritty isle]

You would need a Streamlabs Console subscription in order to do that plus you'd have to apply for and get granted access by TikTok.

[wispy mountain]

How much is the subscription?

[gritty isle]

https://streamlabs.com/console

[wispy mountain]

Cheers

[gritty isle]

You're welcome.

[gritty isle]

It will show something upon the next follower. It will be blank until then.

This happens to everyone. Have you received a new, never ever followed you before follow since you added the Streamlabel?

It will update when you get your next follower.

[neat root]

So i want to use SLOBS to cast/stream a DND Map to a television/another monitor. Im not sure what feature would be used and a nudge in the right direction would help wonders! Any suggestions

[gritty isle]

You mean just locally there in your house?

[neat root]

That wasn't supposed to be a reply. I appologize

[gritty isle]

And that has nothing to do with Twitch Followers.

[neat root]

Yes

[gritty isle]

Not a way to that just locally. You'd could, live stream it to YouTube as an unlisted stream and then play the stream on a device hooked up to the other display.

[neat root]

Okay. Thanks sir!

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[warm oriole]

Good Night ppl, someone can help me? My streamlabs keep loading infinitely and doesn't start, staying forever in this, anyone knows the issue?

[gritty isle]

Please submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new

[warm oriole]

ok Thanks

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hollow harbor]

Not working for my Xbox I just want my money back thanks

I payed 26$ for this in it won't go live from my Xbox 😞

If y'all fixed this refund me my money back please thanks

[tall charm]

Im trying to mute Spotify from my stream but idk how and non of the videos are helping

[hollow harbor]

See this is wrong how they do us

I see why they rate is 3.5

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hoary wolf]

Hey everyone. I wanted to get into streaming so I set up streamlab for league of legends.
Everything is working fine except on one single thing. If I stream the league in game in Full screen my mouse is invisible in the game. Not the stream but in my game. Also the stream is lagging then with like 30 fps or something.
This does not happen if I don't use full screen and go with borderless or windowed instead.

Problem is. I play on a kinda strange resolution. Because of that if I used windowed or borderless I don't have the game on a full screen and a smaller window instead. I also don't plan on changing the resolution cuz I'm played with that for 13 years and it would destroy my eye mouse coordination and also it kinda feels really awkward on my eyes. Any ideas to fix the issue differently?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lament viper]

If anyone has this problem, i just reinstalled streamlabs and its fine, didn't need a clean uninstall,just uninstall, keep scene, reinstall, everything works fine, unbelivble how the app broke itself like that tho

[marble wind]

use obs-studio, capture the map using any capture mode, right-click the source and choose "open preview projector" > pick which display to project to, or choose "new window" if you want a windowed projector

[nimble notch]

Hey guys, could somebody give me a hand?

It's been a week aproximately since I have not been receiving any events on my Activity Feed, people follow me and I do not get the notification (they do work, because if I do a test they pop up, but when I go to my activity feed on streamlabs they just do not show up).

I have tried disconnecting Streamlabs from Twitch the way that it is said on a streamlabs article, but nothing happened.

As additional information, I handle all my alerts through Streamlabs but I use OBS

[gritty isle]

Follow the guide below, even if you have performed the steps already.

REMEMBER This does not go back and capture events that were missed so please don't expect missed events to appear.

ALSO remember to click the Reload Widgets button.

Once you log back in, please go to https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connections.

I can follow you as test. You don't need to be live!

If you'd like that, after logging back in the Streamlabs web site, launch OBS Studio, go to the scene with the browser source for the Alert Box, and keep your Recent Events https://streamlabs.com/dashboard#/recentevents page open as well.

Let me know once you're ready and I can follow you. You should see the alert in the Preview Window in OBS Studio and the Recent Events page should update.

[wispy latch]

@nimble notch ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[nimble notch]

I did almost eveything, the only thing I do not find is the 'reload widgets' button

[nimble notch]

excellent, I've clicked that as well, would you like to try now?

https://www.twitch.tv/sxyro

[gritty isle]

Please don't forget to screen shot the Streamlab connection on your Twitch channel. Need to see that first.

[nimble notch]

this one is the only streamlabs connection I have

[gritty isle]

Great! Thanks!

You have OBS Studio open and in the scene with the Alert Box and you have the Recent Events page https://streamlabs.com/dashboard#/recentevents open?

[nimble notch]

I do

[gritty isle]

I followed. Did you see it?

[nimble notch]

great, thank you! it did pop up, my alerts are not the ones I was using but I'm assuming I have to redo them after the 'reset widgets' button, right?

[gritty isle]

You shouldn't need to redo anything. The key is the disconnect service, logging back in, clicking Reload Widgets, and keeping the Recent Events page open for a few minutes.

You should be go to go from here.

Reload Widgets doesn't reset any of your Alert Box settings.

It's like a shutdown and power on of your PC.

[nimble notch]

Well.. you did show up on my OBS alertbox, but it did not appear on streamlabs:

[gritty isle]

Are you using the Streamlabs Alert Box or Twitch Alerts?

[nimble notch]

I think I might have an issue here, I downloaded streamelements to use one plugin but it looks like when you followed you appeared on my activity feed from streamelements, I do not want to use their alerts, I want to keep mine from streamlabs, perhaps i messed something up when installing the plugin

and regarding your question, i've always used streamlabs for my alerts, I'm assuming I use those

that's the URL on my OBS

[gritty isle]

Okay, thanks for confirming that.

May I ask the staff to check your alert box? No settings will be changed or removed. You might see some test follows.

[nimble notch]

of course, let me know If I have to do something

[gritty isle]

Thanks! I'll get back to you in a bit.

[gritty isle]

The staff reset your Recent Events. You should be go to go from here. The next event from Twitch will be detected by Streamlabs.

[nimble notch]

I do not know how they did it, but it worked! Thank you all!

[gritty isle]

YAY!!! You're welcome!

[quiet bronze]

@gritty isle another issue that i know has to be super simple but I can not get my Youtube live chat to show after reinstalling everything. No Blue Screen today so fixed that issues but in my layouts its not even an option to see my live stream chat

[gritty isle]

You mean the embedded chat dock or on stream chat with the ChatBox Widget?

[quiet bronze]

Embedded chat dock that just shows my live stream chat with youtube

typically it just autopulls up when I go live but didnt see it

[gritty isle]

And you're live with a Public stream? The embedded chat dock won't work with a Private or Unlisted stream.

[quiet bronze]

Public went live this AM and it didnt show up

not sure if I need to adjust my layouts

[hollow fern]

hi

[gritty isle]

Go into the Layout Editor in Streamlabs Desktop. Screen shot the whole Streamlabs Desktop window please, don't crop.

[hollow fern]

Let me explain. I'm a moderator on a YouTube channel with 1000 subscribers, and we have a points system. When we use the command, it doesn't work. I tried testing it by going live on my own channel, and when I try to activate Cloudbot, I get a server error.

[gritty isle]

Please screen shot the error you see.

[hollow fern]

and unable to execute a command

Ok

I try again

[gritty isle]

Okay, thanks. You can close that Layout Editor and then screen shot the whole Streamlabs Desktop window again.

[quiet bronze]

This is all it looks kind of werid honestly

[gritty isle]

In order for the Streamlabs Desktop embedded chat dock to appear, Streamlabs Desktop application window must be 1100 pixels wide. Please make the window wider and see if that helps.

[quiet bronze]

I feel like its all changed. I use to have my Overlays and Sources on bottom, mini Feed on left and chat on right. The layout editor doesn't allow customiziation on the desktop it seems other than the set layouts they have

[gritty isle]

I bet the problem is this Website element in your Layout. It doesn't look like you have it configured with a URL. Remove the Website element and see if that helps.

That's is what's causing the big blank space on the right side.

[quiet bronze]

Removed and updated to this layout will see if it works next time im live

[hollow fern]

@wispy latch

[gritty isle]

That's a bot that doesn't respond interactively.

[hollow fern]

@gritty isle my problem is very good

[gritty isle]

Resolved?

[hollow fern]

yes

sorry im frensh 😅

[gritty isle]

Glad it's working!

[hollow fern]

i have other problem

[gritty isle]

Which is?

[hollow fern]

Streamlabs is not responding to commands on the live streams of YouTuber Alpha Corp YT, who has 11,000 subscribers (I'm a moderator there).

cloudbot is activated for information

[gritty isle]

Custom Commands, Default Commands, or all commands?

[hollow fern]

yes

[gritty isle]

The streamer would need to do this:

Make sure Cloudbot is toggled on https://streamlabs.com/dashboard#/cloudbot/mod-tools and that Streamlabs is a Standard Moderator on your channel; Managing Moderator won't work.

If this does not help, please reset your Cloudbot using these steps:

1. Unmod streamlabs
2. Toggle Cloudbot off
3. Wait for at least 10 minutes
4. Toggle Cloudbot back on
5. Mod streamlabs
6. Wait 10 minutes before trying commands

[hollow fern]

ok

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fresh basin]

Hi. I have issue connected with stream labels. I am creating stream label. But after that I cannot choose type of label.. 🙁 what can I do? I am logged on streaming platform etc

[swift stream]

#technical-support Having issues with streamlabs console to xbox relaying audio clearly into twitch stream, any advice for this issue?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[small ridge]

im not able to export an overlay file. can anyone help? It is EXTREMELY URGENT

[gritty isle]

Not able how?

[elfin oracle]

Does anybody know an easy way to adjust an audio sources left/right slider for Streamlabs that wont cost me money?

[small ridge]

I have been attempting to export an overlay file, however, it has been stuck exporting for several hours and hasn't exported anything.

[gritty isle]

Reboot your PC, start Streamlabs Desktop as administrator, and try again.

[small ridge]

I have done that and the circle next to the export button just keeps spinning.

[gritty isle]

Could be a corrupted scene or source. Do you have another scene collection to try and export?

[small ridge]

I have a lot of video files in the scene collection, I was able to export before I added those files in. Do you think it could be that the file size is really big?

[gritty isle]

Could be.

[umbral spindle]

Is this correct mic settings

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tepid temple]

Hello, I encountered a problem today. My sound alerts aren't showing up in the stream. Likewise, my new subscribers aren't appearing. I've already disconnected and reconnected. I received four new subscribers today, but the last one showing up is from a month ago. I would appreciate any help.

[gritty isle]

Twitch or YouTube?

[umbral spindle]

@gritty isle is that ok for mic setting

[tepid temple]

Twitch

[wispy latch]

@tepid temple ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[gritty isle]

No way to tell from just a screen shot. Are you having audio issues?

[tepid temple]

I did exactly the same thing. Unfortunately, it's still not working... last time (about 2 years ago), the problem was with Streamlabs. They deactivated everything on their end. After that, everything worked again.

[gritty isle]

This won't go back and capture events that were missed. It will capture events going forward from the time you logged back in.

[severe lion]

Question when I use stream labs bots and I put in my twitch chat
!discord shouldn't it spit out my discord link?

[umbral spindle]

Yesh I can’t hear my microphone

[snow laurel]

Question: I am trying to remove Twitter from my donation page but can't seem to do it. When I started X wasn't merged on the platform page. So I merged and unmerged in the hope it would remove it and it didn't. I also checked it isn't connected on the X Side. Any recommendations?

[warm oriole]

I had no response

[gritty isle]

I don't see any option anywhere to have X on my Tip page. Can you screen shot what you see?

[gritty isle]

Tickets are answered in the order they are received. We cannot offer an ETA on any response to a ticket.

[gritty isle]

Chatbot or Cloudbot? Screen shot how you have the command setup please.

[warm oriole]

thats ok, thanks

[gritty isle]

Make sure the microphone is not muted in the Audio Mixer (first image) and in Windows Sound settings make sure its not muted there (second image).

I also see three audio sources seemingly using the same device? (third image)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pseudo topaz]

when trying to launch dual YT horizontal and vertical streams it just gets stuck "Updating settings for youtube" but if i launch only a horizontal stream it works fine, any thoughts?

[snow laurel]

it's on the top

[gritty isle]

Go here https://streamlabs.com/dashboard#/creator-sites and remove the link for X then click Save Changes.

[snow laurel]

woooo! thank you!!!

[gritty isle]

You're welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[nova bough]

hopefully this is the correct place to ask - i'm trying to disable audio compression on loud mediashares, and allow age-restricted content to be shared through said feature. where are the settings for this?

[vernal trellis]

Hello Streamlabs Support Team,
I hope you’re doing well. I would like to report an issue I encountered after the latest Streamlabs Desktop update.
I am using the newest version of Streamlabs Desktop, and since the most recent update the software no longer correctly recognizes my cameras. I have two Logitech C920 cameras connected. Before the update, both cameras were detected and worked independently without any issues.
After the update, Streamlabs still lists both cameras, but one of them always shows a black screen with no image. When switching a source from one camera to the other, it seems as if Streamlabs can no longer distinguish between the two devices. It behaves as if both entries refer to the same camera, even though two separate C920 units are connected.
Both cameras work correctly in Logitech LogiTune and in other applications. The issue occurs only in Streamlabs Desktop.
I have already uninstalled and reinstalled both cameras and their drivers, but the problem persists.
This issue did not exist before the update.
Thank you in advance for looking into this.

[gritty isle]

1. Remove all the video capture sources for the cameras in every scene where they appear.
2. Wait a minute or two.
3. Quit Streamlabs Desktop.
4. Wait a minute or two.
5. Launch Streamlabs Desktop.
6. In one scene only add a video capture source for one of the cameras and then add a new (don't use existing) video capture source for the other camera.
7. If both are visible as expected, add them back to the other scenes.

[gritty isle]

Not sure about the audio compression part. But to change the protection level for Media Share, you can do that here: https://streamlabs.com/dashboard#/cloudbot/modules/media-share

[nova bough]

Yeah, I've got it turned off. Unfortunately the issue persists

[gritty isle]

Perform a reset of Media Share:

1. Turn off Cloudbot.
2. Disable Media Share Widget https://streamlabs.com/dashboard#/cloudbot/modules.
3. Remove Media Share Browser source.
4. Wait 5 minutes.
5. Turn on Cloudbot.
6. Enable Media Share Widget.
7. Add Media Share Browser source back.

[nova bough]

Enabling and disabling hasn't resolved the issue in the past. Unless there was an update as recent as Sunday, I don't imagine it would help now

[gritty isle]

There's more steps. Follow them in order and don't skip steps.

[nova bough]

I don't utilize Cloudbot. But I will still go through the steps.

[gritty isle]

So your using Media Share via your Tip Page then?

[nova bough]

i control the mediashare through the tip page, and browser source in OBS studio. the issue specifically removes "age restricted" content from the queue even after a moderator verifies it

[gritty isle]

Hmmmmm, not sure on that then. I'd submit a ticket on that: https://support.streamlabs.com/hc/en-us

[nova bough]

thanks

[gritty isle]

You're welcome.

[vernal trellis]

Hello again,
thank you for your previous instructions. I followed all the steps exactly as described.
However, I noticed something important during step 6:

• When I add the first Logitech C920 as a new video capture source, the preview appears normally.
• When I add the second C920 as a completely new video capture source, no preview is shown at all.
• Even though the preview is missing, I can still select the second camera.
• After restarting Streamlabs Desktop, both video sources switch to the same physical camera.
  Which camera they switch to depends on which one I added first.
  So Streamlabs Desktop still seems unable to correctly distinguish between the two Logitech C920 devices.
  Both cameras work perfectly in LogiTune and in all other applications, so the issue appears to be specific to Streamlabs Desktop.
  Do you have any further suggestions or troubleshooting steps?
  Kind regards

[gritty isle]

And you added the secone video capture source a new source, meaning the 'Use existing source' was toggled off?

[vernal trellis]

I deleted all existing video capture sources in every scene and then added two completely new sources

[unique burrow]

Hi, I am using the Stream Labs Console on desktop. its not letting me connect the streamlabs widgets so my chat boxes arent appearing?

[gritty isle]

Strange. I'd send a a ticket on that and include your diagnostic code.

https://support.streamlabs.com/hc/en-us/requests/new

To get the Diagnostic Code: In Streamlabs Desktop, go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste it in the ticket.

[gritty isle]

You mean you're using a web browser on a desktop PC to set up your Streamlabs Console scene?

[unique burrow]

yes

[gritty isle]

So, you added Chat?

[proven silo]

Every-time i screen Share in the Streamlabs app the images come out blurry on MacBook OS I have tried changing the bitrate settings and watched multiple videos and asked Ai nothing changes it what can I do. I tried changing bitrate i tried changing base resolutionn setting to match my macbook pro...
somebody please help its so annoying i really wanna use stream labsss

[gritty isle]

From Streamlabs Desktop, please screen shot Settings > Video.

[gritty isle]

For the horizontal output, keep the Output Resolution the same as your Base Resolution. Are you just streaming the browser window itself?

[proven silo]

yes

[gritty isle]

😉 Try the above for the horizontal output.

[proven silo]

ive tried nothing changes

[gritty isle]

No. Please set both the Base and Output Resolution on the horizontal output to 2880x1800.

[proven silo]

still didnt work sigh im trying everything man im telling you! I Really appreaicate it but it didnt work

it even tried adjusting the output

and the lanczos and fps and frame type i dont know what the issue could be I tried on two diffrent macbooks even its sad idk whats happening

i tried encoder settings its software x264

bitrated i tried at every number between 3,000 up to 6,000

i tried adjusting the cpu usage preset and didnt change anything

[gritty isle]

Open this drop down menu and screen shot all the options.

[gritty isle]

Thanks. And what does MacOS say the resolution of your monitor is set?

[gritty isle]

Thanks! Set both of these to 2880x1800.

[proven silo]

nothing changed

[gritty isle]

Make the browser window full screen. The green button on the top left of the browser window.

[proven silo]

nothing changed if i had the same problem on two diffrent macbooks im surpised this isnt a more common issue

[gritty isle]

Try Display Capture instead of Window Capture. Just be aware Display Capture captures everything. 😉

[proven silo]

nothingggggggggg

😭 nothing changes i dont understand what im missing streamlabs seems so good but i dont understand

do you think it looks blurry or is that my eyes? should i try to stream on youtube and see how it looks cause i really dont know

[gritty isle]

It seems to be an issue with MacOS and not a Streamlabs Desktop issue.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[proven silo]

well thank you for telling me that ill try it on my pc when i get it fixed

[candid heart]

when i make it game capture the overlay wont show it all just goes under the main

[gritty isle]

Move the Game Capture source to the bottom of the Source list.

[candid heart]

needed that

[fading frigate]

im trying to do this sponsorship whats does below audience threshold mean

[gritty isle]

Submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new

[rain vault]

hi uhm i think the streamlabs update erased all my recordings? they are not in my streamlabs videos folder, nor somewhere under "videos" or even the bin, I don't know where else to check.

[zinc thicket]

so idk why but i havent been able to stream for a bit my stream keeps dropping frames im not sure what to fix anymore

[gritty isle]

An update to Streamlabs Desktop would not remove your recordings.

[gritty isle]

Dropped Frames are a network issue between you can the platform ingest. Are you streaming to Twitch?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[zinc thicket]

yeah to twitch

[gritty isle]

Please run the Twitch Test, see the next post.

Use Medium or Long Duration and select all the ingest in your region.

Screen shot the results once the test is fully finished.

👇

Hello bot!!! 👂

[wispy latch]

{1} 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

@zinc thicket 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[gritty isle]

Finally!

[zinc thicket]

everything is locked on that page i cant do anything other then download the test thing

[gritty isle]

Yes, that's correct. Download and run the Twitch Test.

You also will need your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[zinc thicket]

so my internets trash ?

[gritty isle]

Interesting. Good test results. Can you please screen shot the whole Twitch Test window?

[zinc thicket]

i switched it to ohio in streamlabs imma test it rq

i streamed for 30 secs no issues then back to bs

and my pc started having a stroke i couldnt even type in discord

[gritty isle]

Definitely reach out to your Internet Service Provider.

[hasty wing]

just installed slobs got stuck on an infinite load screen when launching end task go to uninstall and slobs uninstaller says slobs is still running check task manager again nothing no electron no streamlabs desktop no slobs no obs go to program files delete slobs folder cannot do this bevcause its open in another task how do i get this damn thing to work and why is it so god awful

[gritty isle]

Reboot your PC and try again please.

[hasty wing]

i didnt see this but i tried that and it fixed it

thnkss

[haughty knoll]

anyone know why its doing this fine streaming to twitch but on dual output to tiktok its keeps disconecting as soon as i start

[gritty isle]

You're welcome.

[gritty isle]

Likely something is up with the connection between you and TikTok.

[haughty knoll]

Just looked in the known issues its in there awaiting third party any ideas when it will be resolved?

[gritty isle]

The known issue is when your Live with Streamlabs access is revoked or suspended not when the stream to TikTok disconnects. Can you turn off Dual Output and stream only to Twitch and let me know how it goes?

[haughty knoll]

yeah works fine to twitch

[gritty isle]

Only thing I can suggest is, if you're he only one using your cable modem and you have physical access to the modem:

1. Shut down you PC
2. Pull the power cable from the cable modem
3. Leave it unplugged for at least 5 minutes
4. Plug the power cable back into the cable modem
5. Let the cable modem come fully up
6. Power on the PC and try again

[uneven granite]

I've been trying to delete my streamlabs account for a week now - Every time I get the message 'streamlabs support is reviewing your request' but nothing happens

[gritty isle]

Did you submit a ticket for this?

[uneven granite]

yes

[gritty isle]

What's your ticket number?

[uneven granite]

there doesn't seem to be a ticket number anywhere, just an email from zendesk with instructions to delete the account. This seems to be an infinite loop

it just gives me instructions to the deletion page, and when I attempt to process an account deletion again I get the same message

[gritty isle]

There's not a six digit number in the email subject?

[uneven granite]

@gritty isle this is the subject line; [2]2 messages in conversation[Streamlabs Help Center] Re: Account deletion

looking at the body and footer there doesn't appear to be a ticket number there either

[gritty isle]

Huh, okay, if you're trying this with Google Chrome or Opera, try with Microdoft Edge or Firefox. Make sure you don't have a VPN running and if you are running an Ad Blocker, turn that off when you try again.

[uneven granite]

@gritty isle appreciate your help, I have already tried using chrome, firefox, and standard safari with no extensions or plugins

[gritty isle]

What's the email address the message came from?

@uneven granite Reply to that email and let them know the issues you've run into and see what suggestions they have.

[uneven granite]

I have responded to that email

[rain vault]

it sadly did and now i have a strong suspicion why: i had my "Videos" folder inside the "Streamlabs OBS" parent folder and by updating it it probably wiped the Streamlabs folder and installed the new version without consideration of other folders.

[gritty isle]

Oh, dang. Yeah, I'd use your Videos folder that Windows provides. Never store data or documents in application folders.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[delicate kernel]

Good evening, how are you? I'm having a problem after the update. My Streamlabs asked me to update to version 1.20.4, I think, and after the update, during streaming or recorded video, it doesn't pick up any sound from my microphone. I've already tried reinstalling Streamlabs, restarting my PC, messing with the settings, but it just doesn't work. I can't even hear microphone feedback when I test it in the microphone mixer. My microphone works fine in the mixer and in the stream; it's just the audio that doesn't come through in the stream. Can anyone help me?

Another thing, when I clicked to update to version 1.20.4, it asked me to update Microsoft Visual C++.

[crystal fable]

mine still at 1.19.6 i dont even know how to update

[delicate kernel]

I don't recommend you update, mine bugged out like that.

[crystal fable]

only stream to TikToks but i got randomly suspend 2 times scarred to go live rn

[delicate kernel]

i dont know what to do...

[devout isle]

i'm trying to make a custom widget, but I can't seem to pull the data from the custom fields using js, does anyone know of an example I can pull from?

[ancient forge]

I just wanted to double check if "multistreaming/multistreaming servers" through streamlabs is down? Dont see a known issue ticket for it, I ususally multistream to kick tiktok and twitch and for some reason it keeps disconnecting and reconnecting and drop frames error messages but when I trialed and errored everything if I individually stream to any of those platforms it works fine? as soon as i start a multistream they bug out and sometimes streamlabs will say im live for whatever amount of time with no errors but im not live on any of the three platforms when i go check the sites?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[rain vault]

yeah i am new to this stuff and didn't know that. so are my recordings cooked without chance of restoration?

[gritty isle]

Sadly yes. Local recordings are not saved to the cloud. If you don't have a copy of them locally, they're gone. Please be sure to update the Recording Path to a folder like your Documents or Videos.

[rain vault]

okay, unfortunate. yes i will definitely change the path. thanks

[gritty isle]

You're welcome.

[urban ferry]

I have a problem. Alert box does not work either in the test or in the preview

[gritty isle]

Make sure you have Custom HTML/CSS disabled. I've checked and the Alert Box ia working for me.

[urban ferry]

Custom HTML/CSS is disabled

[gritty isle]

Show me please.

[urban ferry]

its no problem if I have ruusian language?

[gritty isle]

You don't need to make a recording. A screen shot would suffice.

What is the link to your Twitch channel? I don't see it linked on your Discord profile?

[urban ferry]

1 sec

[urban ferry]

https://www.twitch.tv/poduma1te

[gritty isle]

Thanks! Asking the staff to check your alert box.

[urban ferry]

okay thx

[gritty isle]

Please go here https://streamlabs.com/dashboard#/tipping/methods and paste here Your Tip Page.

[urban ferry]

https://streamlabs.com/sl_id_3f1bb5f8-18bd-3afe-8baf-bb4b8b3ea9f0/tip

[gritty isle]

We don't see that that Twitch channel is merged in your Streamlabs account. Please go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and click Merge on Twitch.

If there is already a Twitch channel merged there, did you rename your Twitch channel recently?

[urban ferry]

yes I rename my channel

[gritty isle]

Okay, go through the steps below from the bot. When you log in, please be sure log in with your new Twitch channel name. And be sure to click the Reload Widgets button.

[wispy latch]

@urban ferry ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[urban ferry]

where is reload widgets button?

[gritty isle]

https://streamlabs.com/dashboard#/recentevents

[urban ferry]

It didn't help

still same

[gritty isle]

Is the correct Twitch channel now shown here: https://streamlabs.com/dashboard#/settings/account-settings/platforms

[oak cloud]

worked fine for me?

[oak cloud]

I checked this but ty rufus ❤️

Are you in Russia @urban ferry ?

[urban ferry]

yes

[oak cloud]

are you using a VPN to access streamlabs?

[urban ferry]

yes

[oak cloud]

because otherwise russia blocks our alerts. IDK why

[urban ferry]

i use zapret

[oak cloud]

ok, then doing the test if you're on a vpn should work. so when you press test it doesn't work?

[urban ferry]

it work!!!

thanks

[gritty isle]

YAY!!!

[oak cloud]

Great! Thanks @gritty isle for reaching out about it when it was wonky

[urban ferry]

I thought zapret was distributed to streamlabs too, as well as youtube and discord, but I was wrong.

And I didn't even realize that streamlabs was banned in Russia.

[lyric rune]

Hello,

I’m having a major issue with Streamlabs Desktop. My 'Most Recent Follower' label and my Activity Feed have been stuck on the same name for 7 days. I have had new followers since then, but they don't show up at all.

I have already tried the following:

Contacted support (no answer yet).

Completely uninstalled and reinstalled the software.

Deleted the cache folders in %appdata%.

Ran the app as Administrator.

Tried changing the output directory for text files.

The web dashboard seems to show the right info, but the desktop software remains stuck or shows 'No followers'. It seems like an API sync issue with my account. Could you please help me force a refresh of my account data on your end?

Thank you!"

[wispy latch]

@lyric rune ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lyric rune]

I've already contacted them, but I haven't received a response in 10 days.

Is this a bug or not?

[gritty isle]

What is your ticket number?

This is not a bug.

[lyric rune]

I just submitted another ticket.

The followers aren't showing up in the Streamlabs software, so they're not showing up in the "Not Most Recent" block.

I just submitted a new ticket.

[oak cloud]

First, your twitch account linked in your discord doesn't exist. So if you renamed your account and didn't relog into streamlabs with your Twitch, then it's not going to show up correctly.

Second, we did reply to you on January 9th. You never responded back.

Your other tickets submitted on monday and 10 mintues ago you marked as solved.

So this isn't us ignoring your tickets.

And it's working fine after i have your recent events open. so you need to ensure that your recent events are open. If they are not, then it won't register the event. Second, if you have any antivirus software running on your computer (since it worked fine for me) then this would mean that is interferring, so you should turn it off while streaming or ensure that streamlabs is whitelisted

[lyric rune]

It just occurred to me that 10 days ago Twitch banned me and I had to set a new password because it was a Twitch error.

Now I've logged out of Streamlabs and logged back in via Twitch, but it hasn't changed anything.

[oak cloud]

What I screenshot is me following your account and it updating streamlabels. If you are still not seeing that, delete the streamlabel and re-add it

if it's still not updating, you should see if you have an antivirus software on your computer and if you do durn it off and then replay the event.

[lyric rune]

No antivirus software other than Windows 11

[oak cloud]

Did you delete and re-add the streamlabel?

[lyric rune]

I'm going to disassemble it and reassociate it with Streamlabs.

[lyric rune]

It starts updating except for the most recent subscribers file.

[oak cloud]

You don't have any new subscribers in your recent events list. So it's not going to update there until a new one appears here

[lyric rune]

Okay, I deleted the files in my label folder again and replaced them, and now it's working. We'll see about the next follower (if it appears correctly).

Anyway, thank you and sorry again, because I forgot the small detail that Twitch had banned me by mistake, and I thought Streamlabs had realized the account had been recovered.

But if it happens again, I'll just unlink and relink it.

Thanks again.

[oak cloud]

All good! It happens to the best of us. I always try to find a ticket based on the twitch username in a discord profile. so that's why i was like "well, that could be the problem"

[lyric rune]

I hadn't thought that being banned by mistake would crash the software. If that happens, I don't think it will. If Twitch bans me, I'll try unlinking Twitch and relinking it.

And if that doesn't work, I'll contact you again.

FYI, you're only showing the last 10 followers, and if that's all correct...

[oak cloud]

that is a screenshot by being logged into your account on streamlabs.com. your recent events list only would show the twitch events that were captured. so those other followers that you got weren't captured by us. so those people that don't appear on the list could technically unfollow and refollow you again so it shows up in streamlabs.

but once they're on that list, if they unfollow/refollow nothing will update (so like if i unfollow, rufus followed, and then i refollowed, your labels wouldn't update with my name and would stay with "rufus").

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tacit fractal]

Cloudbot is not sending any videos on mediashare. I put the security on minimum and it says the rating is too low. This is with every video

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[heady lodge]

Does anyone know if there's a way to do a filter/vtube model that works with streamlabs? I'd like to do a skit from time to time as a character on stream but I don't know where to begin!

Any help would be greatly appreciated!

[halcyon swan]

is anyone free to help with a streamlabs not going live?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[little fossil]

Soooo

Im trying to use robokev but can't show my screenshot to him..

[lethal canopy]

im approved to stream but dont see my streamer key for tiktok streaming

[gritty isle]

Are you using Streamlabs Desktop, Streamlabs Console, or Streamlabs Mobile?

[lethal canopy]

desktop

[gritty isle]

Have you merged your TikTok chanel here https://streamlabs.com/dashboard#/settings/account-settings/platforms?

[lethal canopy]

Hi thank you for the promot replies I am maerged and I have 1400 followers

[gritty isle]

Okay, then all you need to do is log in in Streamlabs Desktop with that same TikTok channel and either configure a single stream in vertical format or use Dual Output to go live to a horizontal platform (Twitch or YouTube) and TikTok.

Once you've logged in with your TikTok, you're good to go as long as you've been approved for Live with Streamlabs.

A stream key is not required.

You can check your Live with Streamlabs approval here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

Live with Streamlabs is a completely seperate permission from Live with Studio. Live with Studio does not automatically grant you Live with Streamlabs permission.

How to use Dual Output: https://streamlabs.com/content-hub/post/streamlabs-desktop-dual-output-how-to

Dual Output with TikTok: https://streamlabs.com/content-hub/post/how-set-up-dual-output-streamlabs-tiktok-streams

[lethal canopy]

does this mena I should just wait ?

[gritty isle]

For some reason, TikTok is unable to approve your application. Wait few days and try again - don't reapply right away.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lethal canopy]

thank you !

[gritty isle]

You're welcome!

[swift hearth]

Is there anyone in here that can help me with streamlabs?

I keep getting this error message when trying to go live

[gloomy kettle]

Good morning, I am currently trying to purchase an ultra subscrption but it will not alow me to

ah, I see there are server issues on their end currently. I will try again later.

[gloomy kettle]

I just noticed when trying to log back in to my account they're currently undergoing server issuesl. Might try again later today

[swift hearth]

Ok thank you! I will check back later

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[fierce forum]

hi - i just did live stream / recording using streamlabs website 1) it didn't connect with youtube so the live stream didn't work, but that's fine but 2) the recording itself doesn't seem to have worked. when i try to download it it says 0seconds ... there is a message about taking time to upload to the cloud, but never seen that before and it's been about an hour since i finsihed recording. please advise

[gritty isle]

Which Streamlabs web site did you use?

[fierce forum]

talkstudio.streamlabs.com/

[gritty isle]

If you're using Chrome or Opera, try downloading with Microsoft Edge or Firefox if you're on a Windows based computer. For a Mac, try Safari or Firefox.

[fierce forum]

I have EDGE - will look. Feels like it didn't record to cloud or delays?

Just used EDGE and still recording says 0 seconds

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

After downloading?

or during downloading?

[fierce forum]

just now to check if it made a difference to what was shing as far as my recordings re concerned. did the whole record in chrome

[true imp]

Hi 👋
I’m using Streamlabs and want to stream to TikTok and Twitch at the same time, but TikTok doesn’t work from Streamlabs.

I can go live on TikTok from my phone, and Twitch works fine from Streamlabs.
Do I need special access or a stream key to go live on TikTok via Streamlabs, or is it only for selected users?

Thanks! 🙏

Can someone help me ?

[fresh nexus]

ive got a couple games ive been streaming regularly start giveing me issues with seeing the game window.
in the setting window for the game capture is says attempting to hook process.
ive tried to run as admin, disable my vpn, and i made sure my graphic drivers were up to date but no change. the other main game ive been streaming is 5m

auto and capture any full screen window does nothing

window cature seems to be working but id like to know why game capture wont

[mint ermine]

Hi, after streaming yesterday, for some reason, my Twitch channel keeps going live on its own periodically. I'm not sure what's going on or how it's happening, but I streamed for maybe 4-5 hours yesterday. When I go to look at my stats, it's now showing 1 day and 5 hours because of my channel randomly going live for 5-8 minutes at a time every few minutes. I only ever use Streamlabs to go live so I'm guessing it's some sort of issue with it. Any help would be appreciated.

No VODs are being captured. I've caught it live once and it just showed the No Video Detected screen.

I did just reset my streamkey so I'm hoping that fixes the issue, but are there any other steps I can take to make sure this doesn't happen again?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[zealous arrow]

I have an interesting issue, I used to stream league of legends fine with no issues.

Starting to try to stream league now, and whenever I have game capture on league on streamlabs my FPS on league drops down to like 1 fps, and freezes etc

I've looked at ingame settings, SL settings, nothing i do seems to work, the TRUE mystifier is that my GPU and CPU never go above 20% 🙃

[safe harness]

help help [e-mail]

[viscid wasp]

Tenn Jonny jet

[gritty isle]

Help with?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[zealous arrow]

Solved
Wrong version of OBS installed on my machine (had the Cert issue with Vanguard) was causing this

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[viral crag]

getting a connection failed message not sure what to do can someone help me please?

im getting an error occured with the output not sure what that means

[solemn mantle]

so im going live on my desktop and the platforms arent showing im live ! what do i do to fix this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert steeple]

i cant get my gameplay to load into the actual live stream when i fianlly get the gamepl;ay on it from trying a whole different setting the game doesnt wanna go full screen anybody can help be greatly helpful! trying to start streaming

[solemn mantle]

im trying to stream aswel but cant due to it not showing on any platforms

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cobalt karma]

Is anyone knowledgeable on audio issues when streaming from PS5 to slobs? I am having trouble hearing the audio in my headphones while also having it streamed.

[ripe sky]

Hi guys, is there any of you have some issue like mine?
I'm about to stream using slobs from my tab (Legion Y500 8 Elite).
But, it can't do the stream direct to fb.
I do the alternative way, by using RTMP. But, right at the middle area on my tab can't respond any touches.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[normal python]

My livestream overlay chat box wasn’t seeming to display my chat from Twitch. I’m using stream labs console. Is anyone else running into this issue?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[delicate rivet]

whats the latest version mines 1.19.6

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stone void]

To steam minecraft

I need it not working

Not working on screen capture or game capture

[solemn mantle]

so the people that are paying for ultra to multistream is their going to be a discount for all the issues we are having with streaming? i cant stream to anything because of these issues

[solemn mantle]

only thing i can stream to is kick and thats using OBS but if i use Streamlabs it doesnt stream to anywhere

[rich hemlock]

Hello Good Evening and I know it has been awhile but i need some major help with my labs is there anyone able to VC me

is there no more staff for labs

[ivory cradle]

Hello, I am extremely colorblind and when subscribing to the ultra I meant for the montly but it instead charged me for the full year. Is there any way to get this refunded so I can subscribe for the monthly instead?

[gritty isle]

You’ll have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[past prawn]

Have there been any reports for the latest windows desktop version with recording being broken?
I'm not sure what version I was on prior but I launched it today, performed the update, changed no settings, tried stream + recording and I get this error.
I changed the save location and that doesn't make a difference, nothing different setting wise either just updated and now recording won't save.

[zinc thicket]

im getting this one outta the blue ... i got like 350 -400 down and 40-80 up any quick fixes i can try

[dim nacelle]

I am trying to get good output quality for streaming on YouTube, but the final output once the stream starts is very bad. I have tried connecting a LAN cable and checking all other available sources, but I think the problem is completely in the settings because even when I use the ‘Start Recording’ option, I still face the same issue. The final video quality is very poor. I am using a MacBook M2 Air. Can someone please help me with this? I am trying to stream PS5 gameplay and already have a 4K capture card.

[marble wind]

@dim nacelle are you streaming at 4k?

[rich estuary]

does anyone else have a problem with audio Hiccuping whenever streamlabs is open

[serene wharf]

hey im having trouble getting my elements to be actually reactive to gameplay how to fix and i tried that ai thing it said to go to but didnt work dont know what i did wrong

[fading bane]

Anybody else experiencing a bug where gdi text size resets to a certain size and the text itself isn't visible every time you start up streamlabs? I can work around it by changing the font.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[frozen coral]

Is there a way to make alerts a SPECIFIC time length for example 9.5?

[gritty isle]

The Duration is set via the slider which increments only in whole integers. So fractions of minutes are not possible,

[desert briar]

My desktop audio, I can hear it but chat can't and it's the same for recording.

@agile owl@gritty isle Please.

[gritty isle]

I'm about to be unavailable for much of the rest of the day. Do the bars in the Mixer move when there is audio or when you speak into the microphone?

[desert briar]

Yes but it doesn't for desktop audio.

I've tried clear cashe, changing my settings and it still doesn't move for desktop audio.

[gritty isle]

Make sure your Windows System sound isn't muted.

[gritty isle]

Also in thie section, makre sure Streamlabs Desktop isn't muted.

( I don't have it installed on this system so I can't make an arrow )

[desert briar]

All of them are max vol.

[gritty isle]

Then make sure you have the correct devices set in Streamlabs Desktop.

Settings > Audio

[desert briar]

It is. I'm so confused because it was fine a few days ago and now all of the sudden my desktop audio isn't hearable in recording or when live.

[gritty isle]

Screen shot the whole Streamlabs Desktop window, don't crop it. Also from Streamlabs Desktop, screen shot Settings > Audio, again, don't crop.

[gritty isle]

That looks fine. Reboot your PC and try again.

[desert briar]

It's grayed out now.

[gritty isle]

Yeah, that's the problem.
Reboot and try again.

[desert briar]

Done and it's on 100% and not picking it up still.

[gritty isle]

Check the Volume Mixer again for obs64

[desert briar]

100%?

[gritty isle]

Now screen shot the whole Streamlabs Desktop window.

[desert briar]

Could we VC?

[gritty isle]

No, for moderation purposes all support has to take place here in Discord.
Please go here https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site. Screen shot the top of the page like this:

[desert briar]

When I change scenes it appears for a moment then the bar disappears.

[gritty isle]

Iis this BlackShark device turned on?

[desert briar]

Yes the mic is working fine.

[gritty isle]

Click here and screen shot the whole Streamlabs Desktop window. I also need to see a screen shot of Settings > Audio (not the Advanced Audio Settings).

[gritty isle]

Set your Desktop Audio and Microphone device to Disable and save the settings.
Log out in Streamlabs Desktop.
Wait a minute.
Quit Streamlabs Desktop.
Wait a minute.
Launch Streamlabs Desktop as administrator.
Wait a minute.
Log back in in Streamlabs Desktop.
Wait a minute.
At Settings > Audio, set back your Desktop Audio and Microphone devices and test.

[desert briar]

I don't know why this randomly happened tho.

[gritty isle]

I'm not sure either.

[desert briar]

Didn't work. It appeared for a moment then went back to this.

[gritty isle]

Did you set Desktop Audio and Microphone back to their appropriate BlackShark devices?

[desert briar]

Yeah.

[gritty isle]

? Should say BlackShark something here then.

[desert briar]

I was testing both. It does appear for a moment then goes again.

[gritty isle]

Are you streaming to Twitch?

[desert briar]

Yes.

[gritty isle]

Did you perhaps enable Twitch VOD Track?

[desert briar]

I have it on.

[gritty isle]

Turn that off as it doesn't look like you've split your audio. After turning that off, restart Streamlabs Desktop and test again.

[desert briar]

Still not there. It appeared for a split second.

[gritty isle]

Create a new Scene Collection and test in the new Scene Collection. Don't create a new scene. Need to test with a new Scene Collection.

[desert briar]

Try removing these except THX?

[gritty isle]

Don't worry about those for right now please.

[desert briar]

It's still broken.

[gritty isle]

Those aren't the BlackShark devices. 😉

[desert briar]

When I make a new scene collection, it resets them.

[gritty isle]

I'm not sure what happened or what else to suggest at this point, but I have some other duties I have to attend to. Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

I made one. It's just I need it fixed ASAP.

[exotic meadow]

hello I made a new streamlabs account but i can seem to unlink my tiktok from my old account or switch it to another platform to unlink it as the primary

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber. Hop over to #vip-support for assistance with that.

[desert briar]

It appears and dissapears when changing scenes. I think it's because I have them audio drives.

[gritty isle]

See if there is an updated driver.

[silk briar]

@gritty isle

[gritty isle]

@silk briar I'm not available right now.

[silk briar]

wym your not available rn?

[desert briar]

None.

[gritty isle]

I saw you post and saw you deleted it and then you pinged me without any context. I can only guess you're guiding me into assisting you.

[gritty isle]

Wait on your ticket then.

[desert briar]

WAIT

[silk briar]

I mean yes but only because I cant understand what the heck this means

[desert briar]

It fixed as soon as I uninstalled this.

[gritty isle]

Make sure you close your ticket.

[silk briar]

what does this mean

[gritty isle]

That's a very cropped image. I have no idea what it means as I don't know the context in which it is appearing. Did you perhaps change the Color Space?

[desert briar]

Nevermind. It doesn't work through my headset if it's default.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That's just an informational message. It seems that if you're using HDR, those changes won't be seen in the recording or on stream.

[desert briar]

It's not picking up spotify

[silk briar]

so how do i switch it to sdr

[gritty isle]

Set Color Format set to NV12, set the YUV Color Space set to Rec. 709, and set the YUV Color Range set to Limited.

[silk briar]

where

[gritty isle]

Settings > Advanced

[silk briar]

I did that now what

[wispy latch]

{1} 🔉 Disabling Exclusive Control for Audio Devices
Disabling exclusive control for your audio devices in Windows can help prevent other applications from monopolizing them. This often resolves various audio-related issues you might encounter in Streamlabs Desktop.

📋 Follow These Steps in Windows:

1. Click your Windows Start Menu, type "Change system sounds", and press Enter.
2. In the Sound window that opens, navigate to the Playback tab.
3. Right-click your primary headphones or speakers and select Properties.
4. Go to the Advanced tab.
5. Under "Exclusive Mode," uncheck the box next to Allow applications to take exclusive control of this device. Click Apply, then OK.
6. Repeat steps 3-5 for any other relevant playback devices you use for streaming.
7. Now, switch to the Recording tab in the same Sound window.
8. Right-click your microphone, select Properties, go to the Advanced tab, and uncheck Allow applications to take exclusive control of this device. Click Apply, then OK.
9. Repeat steps 7-8 for any other relevant recording devices you use.

[gritty isle]

Do what you were doing before when you encountered that message.

[silk briar]

fixed it

[silk briar]

is there a way I can get it not have the same filter over to a new scene

[gritty isle]

If you add a source of that same type, toggle off the 'Use existing source' thing when you add a source.

[desert briar]

It's gone again.

[silk briar]

I did it but its showing up as just a black screen

[desert briar]

This is so silly. Why is it broken…

[gritty isle]

I don't know. Wait on your ticket.

[gritty isle]

If the same device, then that would be expected.

[desert briar]

So they’ve fixed it. I had audio enhancements on.

[gritty isle]

Yeah, that will break audio.

[long sandal]

Does anyone know how, if I schedule two streams for vertical and horizontal on YouTube, to ensure the streamlabs bot always is in the horizontal streams chat and not the vertical please?

[gritty isle]

That's not possible, sorry. Cloudbot and Chatbot will only connect to the first stream they see over the API which is usually the horizontal one.

[modern raptor]

Hello! I'm trying to stream on twitch via stream labs, and I'm having troubles with my mic audio. It won't pick up a headset with mic, wireless earbuds with mic, and just my computer mic. I've tried all different combos and nothings working and what is the testing auido button supposed to do?

[violet karma]

Hi. I used to stream for free to YouTube for a long time with no issues at all. bought the Ultra subscription and started streaming to YouTube and Twitch - and now I have streams that die off mid stream for no reason all the time. I haven't changed any settings and there's nothing wrong with my network or ISP (steady 600+ mbps). What is going on?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[modern raptor]

wow that took the bot a minuet i expected it immeadietly lol

[violet karma]

I guess the bot is about as reliable and fast as their other services...

[modern raptor]

lol

also figures when you get the good package everything goes wrong

[violet karma]

Yeah... and I can't get a refund because it's "not policy"... I guess it's also not policy to actually deliver the service they sold me. I guess they don't care about customer relations much?

[gusty umbra]

If you’re an ultra subscriber. Link your Streamlabs and discord here. https://streamlabs.com/dashboard#/settings/integrations that gives you access to the #vip-support channel for instant answers to your questions. If you want to cancel your ultra (insert sad face here), you will need to create a ticket. The tech support side of things can’t assist with that. https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

What does your windows audio mixer show for microphones. You may have to enable the one you want and disable all others. Then start up Streamlabs.

[rose river]

What's the problem here?

[cursive delta]

Quick question.. With 'Streamlabs Desktop', do you still need to use the Streamlabs' website to get an 'Alert Box' as when using OBS?
Or is that more local?

[gritty isle]

You can use the Alertbox Widget source in Streamlabs Desktop. Or if you prefer, you can add it as a Browser Source using the AlertBox Widget URL.

[modern raptor]

I went into my laptop settings and set the mic input through my headset still nothing on streamlabs

[cursive delta]

Perfect. Helping a friend, so I can't look in the program, lol.
Thanks!

[fair jasper]

I am trying to make the Streamlabs: Recent Events page in OBS Studio more like it is in Streamlabs desktop, is there a way to do that? Right now its not in dark mode, had a bunch of icons that wastes space and visibility

the feed is much more condensed in SL Desktop

All the sudden after two weeks it suddenly updated to dark mode without me doing anything, so I guess that's fixed at least

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fair jasper]

Though It's not perfect (still taking up so much room with icons and formatting), I found you can adjust the zoom using ctrl - and plus for that window

[main carbon]

I have a question about my club setup. I plug my Elgato Facecam in and when I go into SLOBS it takes a while to see it. I go to its source and hit the gear icon. I hit deactivate then activate about 4 or 5 times then it will finally turn it on. That was until this past weekend. Now the camera shows powered but it won’t deactivate/activate and the camera light just turns off. This is only when I use it at the club. I tried using it at home and it worked fine. So I’m not sure if the port is going bad and is just finicky?
Also I just use it straight with SLOBS, I don’t use it through the Elgato virtual camera software.
I did order the newer version today in case the camera is going bad (it’s 4 years old).

[languid garden]

Hi everyone. Is there anyone who knows how to fix the c ++ error im receiving? i just got a new pc and windows support had to uninstall and reinstall c ++ bc i was receiving that error and couldnt play any games. Now that its fixed i can no longer use streamlabs. Ive tried to install it myself and it still isnt working and im too scared to delete what i have and install new c ++.

thats the error when downloading it and what it looks like after downloading completed.

[wispy latch]

⚠️ Streamlabs Desktop Crash Troubleshooting
@languid garden, if you're experiencing crashes with Streamlabs Desktop, this guide provides a comprehensive troubleshooting walkthrough to help you resolve the issue: Streamlabs Desktop Crash Troubleshooting Guide

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[spark marten]

Hi to everyone. I hope someone can help me to know how to fix this problem. I have big issues with Collab cam. When we start the meeting, sometimes the people is expulsed or their cams get stopped. Could someone help me? thank u so much

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pallid harness]

Hello, did you guys add a way to separate gifted subs only in the alerts?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[main carbon]

Any help in regards to the above question I have? Thanks!

[full flax]

Only one of my webcams are turning on in Streamlabs OBS following the update. Dont know why the other one isnt turning on

[magic dock]

For the past few months Ive been using Streamlabs, 240fps, no lag, no frame skipping, good quality. For some reason I downloaded an update today of 1.20.4 and whenever I try to record I keep having frames skipped, I haven't changed any settings, haven't changed encoder, quality, or any settings. What did the update even do?

[willow vigil]

if anyone could assist me, im having audio issues, i had audio until i switched to a newer PC, have tried everything to my knowledge. all my audio devices are set accordingly for desktop audio and mic audio but im not getting any audio on stream

[charred nova]

Yo, how do my Mods give Loyalty Points for all Viewers who are currently in Chat, !addpoints all 100 doesn´t work and im super close before going crashout

[quasi adder]

My Gamecapture is bugged with this new update

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[shy crystal]

I am having the same issue. Multiple cameras appear in the list but only one will activate even if I select the other's entry in the list (same model), I need to unplug the active one to get it to switch cameras at all. Have submitted a ticket.

[quasi adder]

Why wont my Full Screened Game get Captured by the Game Capture even though its on Full Screen

[quasi violet]

Hi, I am a Streamlabs Console Pro member and I have been having some trouble with my streams lately. I have a few scenes set up that I would like to change back and forth between throughout my stream. Routinely some form of malfunction occurs during my stream and it seems to be happening when I change scenes. For some reason my webcam loses touch with streamlabs console and refuses to cooperate until several minor tweaks scene resaves and some refreshing of the scene. Beginning to get frustrated that I pay money for this service and I futz around for 20 mins + during a stream trying to get things functional again. Please help.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[junior mountain]

just downloaded the new update and keep getting this error

[gritty isle]

In Streamlabs Desktop, log out, wait a minute, quit Streamlabs Desktop, wait a minute, launch Streamlabs Desktop, wait a minute, log in in Streamlabs Desktop, wait a minute, and then try again.

[native venture]

my Facebook and YouTube is not multi streaming Why

[gritty isle]

What exactly happens? There's not enough information in your post to give you an answer.

[swift swallow]

Getting a green vertical line on right side of screen when streaming to YouTube. Anyone know a fix?

[sturdy wave]

I have managed to stream using streamlabs console, with my USB webcam connected to my laptop before. Now, when I open the browser, it attempts to start using the webcam, but a notification saying "permission denied by system" keeps popping up and stopping me.
I've tried everything i can think of to fix the issue, checked all permissions i can find on my laptop and web browser, deleted the source and tried adding it again, I've cleared caches, logged in and out, unlinked and re-linked. Please help me!

[gritty isle]

I would perform the disconnect service (see the tagged post below) for Facebook first and then see how it goes. If you still have issues, please link your discord (other tagged post) and ask in the VIP Support channel.

[wispy latch]

@native venture ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

Streamlabs Ultra & All-Stars Discord Access
@native venture, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[gritty isle]

Please submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Do you see this green line in the preview window in Streamlabs Desktop? If so, I would select the capture source, right click, choose Transform, and then choose Fit to Screen and see fit at resolves the issue.

[swift swallow]

No that green line does not show up in the preview window. I tried resizing the capture window too and still shows no matter what size the window is. However, I just tried switching from AMD AV1 encoding to AMD HVEC and the green line is gone. Seems to be an issue with AV1...

[gritty isle]

That’s really weird! Stick with HVEC!

[swift swallow]

Yeah that's what I'll have to do I suppose. I'm new to trying to stream from my PC with OBS so I was confused. Seems to be an AMD GPU issue with AV1. Thanks for replying!

[native venture]

thanks a lot it worked 💪🏿

[gritty isle]

You’re welcome! Don’t forget to link your discord! That gets you access to the VIP Support channel, which is one of your subscriber benefits.

[native venture]

okay

[inner crest]

if I send u some vod and my spec/config in slobs can bring me some light? retail wow pixels a lot when I move fast!

[inner crest]

https://www.twitch.tv/videos/2676868863

game capture
1080p 48 frames (i see in another streamer)
cbr 6000 bitrate keyframe 2 p7 slowest tunnin highqualioty two passes full res prifle high b frames 2

thanks in advance!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hearty orbit]

I set my rescale output in the streaming tab to 1920x1080p yet when I start stream it's 1440p and 1080p isn't even an option, how

Had 0 issues until the new update. Had these settings forever

[severe lion]

Streanlabs since I am onnsole I want to give your freetrial a go for console because light stream seems to complicated do you have a longer free trial like 2 weeks you could offer me here I am a new streamer on twitch and dont make a lot of money yet and so it cost money to use your services to connect console to youtube and you can DM if you like even if you cant extend the free trial thank you anyways .=)

[abstract kayak]

Why does streamlabs not start

Its just loading

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[somber acorn]

anyone else having an issue when they try and go live on tiktok the stream ends straight away ?

[tardy rampart]

Hi I have the vertical output set to Tik tok but on the stream it shows it horizontal.. any help?

[smoky mesa]

@somber acorn theres a known issue with TT, streamlabs have put a post out about it. its a TT issue

[smoky mesa]

same here, i use 2 of the same cameras and have done for years, but since this update i cant. just logged a ticket

[smoky mesa]

see my comment to another post above, looks like the latest update has bugs with multiple cameras and game captures too

[quasi violet]

I have not run into this problem myself. I'm currently using SLC running on Chrome. I did some research today and it says to try using a different browser but I don't understand how that will change things for me.

[sturdy wave]

I'm running it on chrome too, i tried incognito and on edge and still nothing. I've even tried it on my mobile and the same thing happens. It was all working fine 3 days ago and I haven't changed anything since then! I'm convinced its coming from SL's end

[quasi violet]

I've been having issues changing scenes where my webcam widget will just straight up not be there. Other times it will be a black box. If I delete the widget and put it back in the scene it sometimes comes back but occasionally it will take 4 or 5 instances of me trying that before something sticks. As a pro member of the software I'm starting to get upset that I'm paying 11.99/mo and the service works as poorly as it does!

I also have a scene that I call my "lobby" scene where if I'm in a lobby screen my webcam is the full screen thing you view rather than the game lobby and me in the top right etc. Most times when I load that scene it will just be my game cap and nothing else. Again I have to refresh or adjust the layout and re-save the scene.

[sturdy wave]

When it worked the other day, I had to delete the cam source multiple times before it was right also. I just thought it was me being dumb 😅 apparently its just buggy AF!
I'm sorry you're having trouble too!
I'm really disappointed in it, same as you. You don't expect to be paying for something that doesn't work!

[quasi violet]

sometimes multiple times albeit

I submitted a ticket because I want to speak to someone who actually works for streamlabs customer support

[sturdy wave]

I've also submitted a ticket, here's hoping they get their act together and actually fix it for us! 🤞🏻

[quasi violet]

the other thing I would like to see supported is being able to connect my discord via web browser to SLC

the banter back and forth between me and my friends IS the entertainment aspect of my stream and that part is being missed right now. one sided converstations are never fun to listen to. Might as well watch someone play video games while they talk on the phone to someone else.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

You can split audio sources (discord app) and play them on stream. https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[quasi violet]

again not using the desktop version I'm using Streamlabs Console

[rare stone]

I can't seem to get any thing for my layout with out it telling me i need ultra. do i need ultra to get the free stuff?

[tardy rampart]

Why is it like this?

[narrow patrol]

I am having this exact same issue as Rico, any update on how to fix this? Worked fine unil latest update

[narrow patrol]

I can confirm I have the exact same issue as @vernal trellis

I am using the newest version of Streamlabs Desktop and since the most recent update Streamlabs no longer correctly recognizes my two Logitech C922 cameras . Prior to the update both cameras were detected and worked independently without any issues and has been the case since I started using two identical cameras last year

Streamlabs still lists both cameras, but one of them always shows a black screen with no image. Nor does it appear on the stream preview for you to edit/adjust even though it’s an active source. When switching source from one camera to the other, it seems as if Streamlabs can no longer distinguish between the two devices and only detects one camera.

Both cameras work correctly in all other apps (Logitech Software/Microsoft Camera App)

I have also applied all of the suggested fixes given to Nico but to no avail. Seeing more than one person has reported this issue something has changed since the latest update. Any fix would be greatly appreciated.

[gritty isle]

Enter Free in the search box.

@vernal trellis @narrow patrol #known-issues message

[rare stone]

and that worked! 😄

[gritty isle]

Word.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[zinc thicket]

obs studio works but streamlabs says this

[gritty isle]

In Streamlabs Desktop:

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[zinc thicket]

that worked thanks !!

[lusty grove]

How do i get the chat in obs back

not the overlay

[gritty isle]

OBS Studio?

[lusty grove]

yeah

like when i first launched it, it showed me a live chat and i accidently closed it

[gritty isle]

The Docks menu.

[lusty grove]

thanks im lowkey a dumbass

[fleet river]

I signed up for stream labs console paid for the subscription but it still says offline I logged out logged back in nothing is working

[gritty isle]

You're welcome and no you're not.

[gritty isle]

For the Streamlabs Console subscription, make sure you're signing in the Streamlabs Console web site by clicking the Twitch button and not the Streamlabs ID button. Also, in your Xbox, make sure you've set the destination to Streamlabs.

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

[fleet river]

I got it fixed thank u so much

[gritty isle]

YAY!!! You're welcome!

[lofty prairie]

I'm on Streamlabs Desktop and nothing has changed since i last streamed but I'm stuck on this.

[vapid current]

when u stream on twitch the max is 60FPS

[lofty prairie]

My FPS value is set at 60.

[gritty isle]

On the Confirm & Go Live box, uncheck Enhanced Broadcast.

[gritty isle]

You can only use the methods that are shown. Other methods include credit cards https://streamlabs.com/content-hub/post/setting-up-credit-card-donations.

[gritty isle]

It's not a FPS issue.

[karmic lark]

yeah but credit cards are only usable if you use paypall

those are the only options

[gritty isle]

Sorry about that. That means only PayPal is available to you in your region.

[karmic lark]

ah its a regional thing, thanks

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[mossy crown]

This update cooked my Streamlabs I used to be able to run it fine now I’m constantly skipping frames I didn’t touch any settings and I think other people are reporting the same thing has this issue been acknowledged

Is there a way for me to somehow downgrade the app to an older version

[gritty isle]

There's not a way to downgrade.

Not guaranteed, but you can try downloading a fresh installer and run that. It could be and I can't guarantee the installer hasn't been updated yet. If prompted, don't update until you feel comfortable.

[mossy crown]

Ok ty, do you know if this is a known issue though?

[gritty isle]

Ah, nope. Looks like the installer on the web site has been updated to 1.20.4.

[gritty isle]

Not to my knowledge.

https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality

[hearty orbit]

why does rescale output in the streaming tab just NOT work after new update

[peak inlet]

Hi! I need help 🙂 i had alerts on twitch, and after i connected to streamlabs, ( i made chatbox sound alerts) my twitch alerts not showing

[gritty isle]

The streaming encoder has to be different than the recording encoder; so double check that. If the recording encoder is set to 'Same as streaming', choose a different encoder.

[hearty orbit]

They are different, as mentioned I have had these settings for a literal year with no issues, until the new update last night and now nothing works.

[gritty isle]

Alert's from Twitch or from Streamlabs?

[peak inlet]

now, i deleted and re added browser source from twitch, and its double alert ( song ) but not visible, so i deleted again. but even so the song is playing when i send test but the animation not showing. if somebody follow me, its not showing, even the song is not playing

[gritty isle]

Try logging out in Streamlabs Desktop, wait a minute, quit Streamlabs Desktop, wait a minute, launch Streamlabs Desktop, wait a minute, log back in in Streamlabs Desktop, wait a minute and see if that helps or not.

[gritty isle]

Are you using the Streamlabs Alert Box? If so, make sure Custom HTML/CSS is disabled.

[peak inlet]

first was twitch, everything was set, and after i connected to sl , the twitch alerts not working

[hearty orbit]

I tried that yesterday as well, as well as completely uninstalling and reinstalling, sadly nothing like that has worked..

[peak inlet]

i wanted the sl only for chatbox alerts, so i deactivated all sl alerts manually in sl alerts settings

[gritty isle]

Hmmmmm. Gimme a minute.

[gritty isle]

Okay, you'll have to reach out to Twitch for help with their alerts. Also make sure that the source for the Twitch Alerts is at the top of the source list otherwise it will be 'hidden' underneath the sources above it in the list.

[hearty orbit]

I run my setup on 1440 base and output, so recordings come out in 1440 for videos.

In my recording tab I use NVENC H.264 and never had any issues (still don't)

In my streaming tab I use NVENC H.264(new) which allows rescale output so I can stream in 1080p instead of 1440p, which has worked for ages, until the new update yesterday.

[gritty isle]

Try setting the streaming encoder to NVIDIA NVENC H.264 and the recording encoder to something else. That works for me.

[hearty orbit]

I don't even get the option for rescale output when I don't use (new) that's main reason I've been using it

[oak cloud]

If you were using it with new, it was not intended. "new" since it's inception has never had the functionality to rescale output

rescale output in the settings > encoder area is specifically based on whether the encoder allows you to do it or not. NVIDIA shared when "new" was released with the 20 series cards that this encoder would not have that functionality. So anyone that still wanted to use it, would need to use regular NVENC

[loud sail]

Can someone help me fix my Streamlabs so I'm not DC'ing every 2 seconds?

It's really irritating\

[gritty isle]

Streaming to Twitch?

[gritty isle]

I bet!

[loud sail]

Yes. And I only ever have this problem with Streamlabs

[gritty isle]

Is Streamlabs Desktop reporting dropped frames as well?

[loud sail]

No. Only disconnects

[hearty orbit]

All I know is that these have been my settings for well over a year, and until yesterdays update they stopped working so idk what to do
And if I try to use NVENC without new on streaming tab I do not get the option to rescale output

[loud sail]

I've adjusted my bitrate, framerates, everything like 50 times and it's still doing it so I'm really po'd at the moment for lack of better terminology

[oak cloud]

the rescale output has never existed with nvenc (new). If you want to google this, you will find that as well. I just know because i was here doing support when this was released.

So most likely that is a visual error and that your encoder was actually regular NVENC.

[hearty orbit]

I hear you and whether or not it's new or not new doesn't change the fact it's not working lmao

[oak cloud]

even with "old" it's not working (so regular NVENC)?

[gritty isle]

Please download and run the Twitch Test; see the tagged post below.

Select Medium or Long Duration - DON'T use Short Duration as it will get inconsistent results.

AND

Select all the ingests in your region. Once the test is fully complete, screen shot the results here and don't crop the screen shot please.

[wispy latch]

@loud sail 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[hearty orbit]

only the one called new (on my SLOBS) allows the rescale output.

which in theory is great as it's what I am wanting, but once I start stream (without the twitch enhanced mode) my stream source is visible on twitch at 1440p and 1080p is not even an option.

If i do use the twitch enchanced mode everything works as intented, but I simply cant do that as I multi stream and it's not an option there.

And with Kick only allowing streams at 1080p and my rescale output not working after the new slobs update my kick stream wont work, and my twithc stream is eating resources off my pc as its recording and streaming at 1440p instead of 1080p like its supposed to

[oak cloud]

well that is definitely a bug then unless NVIDIA put out a change. I think it's a bug on our part though, so I would suggest submittinag at ticket at https://support.streamlabs.com/hc/en-us/requests/new and then if you want to share the ticket number I can add it ot the report (because this looks like the settings were flip flopped because I see this too now)

which would make sense why it's not working if that was the case

[hearty orbit]

Yeah I do assume it’s on SLOBS and as I’ve had these exact steam settings since I switched over to 1440p last year and until I updated to newest version yesterday it simply stopped working..

I did submit a ticket so give me a second and I’ll get you the ticket ID

904618

I assume there's no way to downgrade to previous version? at least temporarily, I've looked online but seems impossible to find previous SLOBS versions

[oak cloud]

i'll make sure that we get in touch with you soon about that once we make a report on our end.

You could try the preview version to see if the same issue is present there (you can sign up here #welcome message)

[hearty orbit]

I got the windows role if that's what you are referring to

[oak cloud]

yeah, so in the #preview-releases channel there should be a download there for the preview version

[hearty orbit]

I see it, will try that now!

[loud sail]

Running now, just gonna get some lunch started and I’ll let you know how it goes

[gritty isle]

Oh yeah! Lunch! Good idea! 🥪

[gritty isle]

Don't crop please, screen shot the whole window.

[loud sail]

Ah, right, sorry my print screen isn't working

How's that?

[hearty orbit]

Getting this error now while installing, not sure why

[gritty isle]

That seems good but it's possible there's an issue in the network path between you and what ever ingest is selected, likely its on Auto.

I'd manually setup and try either the Ashburn or Ohio ingests and see how it goes.

[loud sail]

How do I do that?

[gritty isle]

https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[gritty isle]

This is when you install the Preview version?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[hearty orbit]

yes

[gritty isle]

Okay, I'd ask over in #vip-support and see what they staff suggest. They're in a meeting right now so they might not respond right away.

[loud sail]

@gritty isle Immediate dc

[gritty isle]

Dang! Try a different ingest.

[loud sail]

Like what?

It's admittedly a lot more stable but still dc'ing so I might just work with it

[gritty isle]

Like if you tried the Ohio ingest, try the Ashburn ingest.

[loud sail]

I'm on Ashburn

Lemme try Ohio

[gritty isle]

😉

[loud sail]

Similar result

[gritty isle]

Poo. Try the Portland ingest.

[loud sail]

That's Oregon?

[hearty orbit]

Yeah my rescale output in preview version is also not effective, not sure what's going on tbh.

[gritty isle]

Yup.

[gritty isle]

You got a ticket in, right?

[hearty orbit]

The NVENC seems to be looking correct now, but once on stream its not working, but yeah I got a ticket now so I'll hopefully get some more information there too.

[loud sail]

Doubtful if I'm in NY

[gritty isle]

Give it a whirl. Can't physically hurt you. 😉

[hearty orbit]

I managed to make it work by using softwarex264 as streaming encoder with the rescale output I guess. But hopefully there can be a fix for this asap so I won't have to murder my CPU while working, lol.

[gritty isle]

The staff will investigate and go from there. For the preview installation issue, hit that up in #vip-support.

[loud sail]

Welp

I stand corrected

Considering It's been 2m and I haven't dc'd yet? That's the most stable I'm gonna get

[gritty isle]

Could be an Twitch US East issue perhaps.

[loud sail]

Maybe. Either way? Bloody well done, Rufus.

[gritty isle]

You're welcome! Try it this way for a few days and see how it goes.

[oak cloud]

the c++ means that you probably need to repair your windows redistributables (you can do that by following the guide here: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop)

I was going to reply to your ticket momentarily, but the issue is fixed in preview

[loud sail]

Just had a dc but again, super stable so at this point I think it's the best course

[gritty isle]

Is there a way you can connect via wired ethernet or is the router/modem too far way to effectively run a cable?

[loud sail]

Nah I can't do that sadly

[gritty isle]

😉

[hearty orbit]

Well not fixed as I have to use softwarex264 which is awful, but I guess temporarily I'll try make it work lol, but yeah we'll see how the ticket goes, I solved the c++ issue at least.

[gritty isle]

Do you happen to have a another platform like YouTube, Facebook, or Trovo you could try and stream to?

[hearty orbit]

But rescale output does not work in either preview or normal streamlabs as of now, not sure why. @oak cloud

[loud sail]

Yeah but I'm tryin' to grow the Twitch a bit

[gritty isle]

I'd try a steam to one of those and see how it goes. Wondering if its a path to Twitch or a general connectivity issue.

[oak cloud]

I'm testing it now and it's streaming at 1080p while recording at 4k (for the preview version). Are you on 1.20.5-preview.1?

[hearty orbit]

I will try it again later tonight and I'll let you know, I am just going to stream using softwareX for now so it doesn't get to late lol. Thank you for the help and I'll just @ once I try it again later tonight!

[oak cloud]

let us know in your email (i'll email you momentarily so it's in your inbox and link this conversation)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

i press stream to streamlabns and it doesnt even interact

[gritty isle]

Which Streamlabs?

[dense bough]

has anyone had any trouble with the echo in streamlabs with desktop audio, im having that issue

[summer ferry]

anyone else multistream with kick and instagram? i got over a 6 sec delay with my video compared to comments being posted, any ideas on how to fix this

[wispy latch]

@dense bough 🔊 Echoes: Common Causes & Solutions

• Audio Monitoring: Ensure all audio sources in your Streamlabs Desktop mixer are set to Monitor Off. If audio monitoring is enabled for any source, it can create an echo loop. (See example image)
• Video Capture Device Audio: Check the properties of your video capture device. Echoes can occur if a custom audio device is selected within its settings. Ensure no custom audio device is chosen there. (See example image)
• Open Stream in Browser: Confirm that you do not have your own stream open (and unmuted) in another browser tab or window. This is a very common cause of immediate echoes.
• Windows Audio Device Monitoring: Make sure you are not actively listening to a recording device (like your microphone) from within your Windows audio settings. Be sure to turn off this "listen" option for your recording devices. (See example image)

[gritty isle]

6 seconds isn't bad. Live streaming has an delay as it takes time for the packets to go from you to the ingest, for the packets to be reassembled, encoded, and delivered to the viewer.

Only real way would be move physically closer to the ingest but alas, that's not possible.

[summer ferry]

ok thanks

[dense bough]

i tried all that still nothing

[visual rain]

I feel silly asking this, and I tried checking the Tipping page on the site, but I’m getting back into streaming and wanted to make sure if I needed to remove the Tipping link on my stream channel since I don’t have Ultra at the moment. Can we get tips without having the Ultra subscription?

[summer ferry]

best thing is remove all sources and start over

[gritty isle]

Yes! The Tip Page is available to everyone for free.

[visual rain]

Thank you!!!

[gritty isle]

You're welcome.

[hearty orbit]

Am I supposed to upgrade it to the 1.20.5-preview.1? I tried that earlier and had same issues, will try reinstalling fully now and see what happens though then send info in the ticket.

[lapis radish]

Is there a way I can add the new encoders to streamlabs like OBS has?

my 5090 using NVENC 264 (New) doesnt look good even at max settings 1440p 60fps

[gritty isle]

That will happen in the future when Streamlabs OBS is updated with later versions of OBS Studio. You yourself can't force that.

[quasi adder]

Why is Game Capture Still not working

[gritty isle]

For anything but Roblox or CSGO?

[lapis radish]

I cant find the the patch notes for 1.20.4 anywhere, can anyone help me out? Thanks

[gritty isle]

Ask over in #vip-support. Sometimes they pop up in Streamlabs Desktop, sometimes they post them here in Discord, anmd sometimes they are in the Creator Resource site. Personally I've not seen anything for 1.20.4. 🥺

[quasi adder]

I havent been able to get it to work for any game since that update on Monday or Tuesday

[lapis radish]

Thanks

[gritty isle]

This might help:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

https://cdn.discordapp.com/attachments/962371235789025360/1397648706756673597/image.png?ex=68e1694a&is=68e017ca&hm=d37941960c93165f6fdc82ecc439b5a2aa44714d7fc18b9da06e69605a4f41d9

[quasi adder]

Do I delete the Full OBS-Studio-Hook Folder? @gritty isle ??

[gritty isle]

Yeah, delete the whole folder.

Make sure you quit Streamlabs Desktop first!

It will get re-created.

[quasi adder]

Yes , I checked my system Tray and even Task manager

I will delete and restart then let you know

[civic rivet]

is there a way to fix alerts that arent working all of a sudden?.. ive tried everything in the help areas, including disconnecting from all sources clearing cache/cookies, refreshing api tokens etc... events just not making it to the mini feed all of a sudden

[gritty isle]

I gotta run the dog out in the cold rain. Sigh. Back in a bit folks.

[wispy latch]

@civic rivet ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

Note: If you are doing this step for fixing your alerts, you may need to reload your widgets. You can do this by going to your Live Actions Tab of the Recent Events > Scroll all the way and click Reload Widgets

[quasi adder]

Seems like it will not let me Delete as it says it is still opened somewhere else...

@rufus what would be running "graphics-hook32.ll?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

OBS Studio, Nvidia Shadow Play, Meld. Try rebooting and after it comes up, don't launch anything.

[true imp]

Hello can i get help i am using streamlabs desktop but i cant stream to tiktok i get this error? The link you provided couldnt be accessed or does not verify your streaming history on a mainstream platform.

[gritty isle]

You'd need to reach out to TikTok but it sounds like the channel you provided to show your streaming history outside of TikTok wasn't valid or didn't provide enough history. There's nothing Streamlabs can do about that. TikTok alone makes these decisions. Streamlabs has no input and cannot see why any particular decision is made.

[true imp]

oh okay but i have some past lives and videos

can check it there i have some

and i dont know how to reach how tiktok i tryed they say i need report problem on the app on mobile but its not working ..

but i can use tiktok live studio on pc thats working

[gritty isle]

Not up to me or Streamlabs to verify your streaming history. TikTok makes it very difficult to reach them on purpose. They give this URL to give out: https://www.tiktok.com/contact?lang=en

[gritty isle]

My two cents: That's what they do. They want you to use their software so you will stay on their platform. They really don't want people using 3rd party software to stream to TikTok.

[true imp]

Okay yes i try that but no help from tiktok.

Okay i see

[jade pilot]

Having an issue where Marvel Rivals black screens in Streamlabs when I go in-game, anybody know how to fix that? Ive already tried running streamlabs as admin, and restarting both apps

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[whole apex]

@gritty isle yo, plz don't go tho. I've had this problem for like a year

robokev was no help

[gritty isle]

A year?1

[whole apex]

ya, i never submitted a ticket till now tho Idk what i'm doing wrong it's such a simple problem

the alert box works but not chat

[gritty isle]

Sorry about that. I see you're using OBS Studio with YouTube. Is you're live stream Public, Private or Unlisted?

[whole apex]

I'm not streaming rn, i'm testing the chat in obs

it's public listing tho

[gritty isle]

YouTube Chat is not always active like Twitch. YouTube Chat is only active when your are live. And the Streamlabs Chatbox Widget only works with Public streams.

Let's double check settings though.

Please go here https://streamlabs.com/dashboard#/widgets/chat-box and screen shot all the settings for the Chatbot Wiget.

[whole apex]

Oh ok that answers my issue though

[whole apex]

so unlike twitch, the chat widget only pops up when the stream is live?

[gritty isle]

🆒

[gritty isle]

Correct.

[whole apex]

I noticed it used to work sometimes but i never knew why, thank u bro

[gritty isle]

And make sure that the browser source for the Chatbox Widget is higher in the souce list than any capture method (meaning game capture, window capture, display capture). Otherwise it will be 'hidden' underneath that capture source.

[whole apex]

ofc

[gritty isle]

You're welcome.

[whole apex]

it's above my elgato in the layers of sources yes

[gritty isle]

Also make sure you have this setting Disabled in the Chatbox Widget.

[whole apex]

ye, got u. I think it's all gonna work now 👍

[gritty isle]

w00T!!!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[full linden]

did i permanly break this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

What is that anyway?

[full linden]

the loyalty thing

[gritty isle]

The Twitch extension?

[full linden]

i do belive so

[gritty isle]

You’re going through the setup and configuration?

[full linden]

i got done with it but the thing said NaN

[gritty isle]

I don’t recall seeing that option. Is it causing an issue or are you just concerned?

[full linden]

concerned

[gritty isle]

Are you using Chrome or Opera?

[full linden]

opera

[gritty isle]

Try with Microsoft Edge or Firefox please.

[full linden]

why exactly?

[gritty isle]

Chrome and Opera often have issues with our web sites. Otherwise I wouldn’t worry about it.

[full linden]

ooh

[oblique stream]

Good evening to all!! Does anyone know why Fallout 1 from gamepass wont game capture on streams?

[summer ferry]

is there a way to get a reactive widget for my current scenes?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[quasi adder]

Still expeiencing the Game Capture Bug it will work 1 Stream and then the nex tit stops

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[sullen rock]

Hi I have very little tech knowledge and would like some help with streamlabs.
I am having issues connecting to a schedule

[steep bone]

Yes

[muted remnant]

Why is streamlabs no longer giving me the option for Adult Content under the TikTok tab?

I just stream games, but I click that for language

[real widget]

yo guys

how the heck do i go live, i put my encoder and stuff in here, and it doesnt work

@muted remnant@steep bone@sullen rock

am i putting my encoder in the wrong place or something

[muted remnant]

Im not support buddy and in the middle of hosting a server. Ill try to help in between games buddy

[real widget]

bro please help, if you can go live, it's an easy issue for sure

[muted remnant]

your trying to go live on youtube? Why dont you just use the youtube switch instead of a custom stream destination?

[real widget]

it doesnt work when i js do yt

[muted remnant]

there should be a youtube section in the multi streaming on the website

ya, i wouldnt do it custom, use the built in youtube settings buddy

[real widget]

okay, so where do i put my stream key in

@muted remnant i just needa know where to put this stuff in

[muted remnant]

Youtube doesnt show connected

ill have to look at mine, but it should show something different then logged in. When you go to go live there should be a Youtube section where you put your screenshot and stuff if you want

You dont use a stream key with youtube, you link it, and then just click go live, and scroll to the YouTube section

[agile owl]

^

what Cipher said

[real widget]

yea but where would i link it

[muted remnant]

I dont wanna stop my stream and restart it (im on 6 platforms and it takes a few minutes) but basically link your youtube, click go live, and in the go live screen scroll to the youtube section that shows on the screen

[agile owl]

You already did while logging in on streamlabs desktop

[muted remnant]

https://www.youtube.com/watch?v=TcJp0iamdGg&vl=en

[real widget]

Okay, now my screen isnt showing up

[agile owl]

what game are you trying to capture

[real widget]

Roblox

[agile owl]

ooh that would need Display capture since Gamecapture doesn't play nice with Robloxs anti-cheat

[real widget]

okay

IT WORKED

TYSM

[agile owl]

no problem

[muted remnant]

See, we aint too shabby @real widget Glad it worked brother.

Thanks for your help as well @agile owl. @real widget Im telling you bro, StreamLabs OBS Ultra is worth the money man. I highly recommend it. The support is better than my electric company and cable company combined lol

[muted remnant]

So does anyone know if they changed something at StreamLabs OBS? When I go live, usually there is an adult radio button to click. It stops me from getting suspended due to language quite a bit I think, because without it im usually blocked within a few minutes of my "starting" screen because its a playback of someone saying "what the hell was that" but with the adult content radio button it seems to handle a little bit more of foul language.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rough grail]

i have an issue. i just want to go hortizontal

[muted remnant]

Are you using Duel Streaming?

[tropic ice]

Running into an issue with TalkStudio for three weeks now.

I join and everything is fine. My two guests join and they give permission for their microphones, they have their microphones set, they can test audio and that works… but I can’t hear them at all. They refresh the page dozens of times and sometimes it randomly works.

Any solutions?

[muted remnant]

Or dual Output rather?

[muted remnant]

That I have no idea about bro

[tropic ice]

Only thing I can think of is I’m on MacOS and they’re on Windows. I’ve had other guests before on MacOS and no issues so that’s the only reason I’ve considered this.

[muted remnant]

As long as you have Streamlabs OBS connected correctly you shouldn't have an issue as long as you didnt mess around with the Dual Output settings

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lone plume]

Not sure what happened as I could do it before - but I no longer have the option to 'Show Mod Icons' on chat settings on streamlabs desktop. I've enabled it on Twitch, but just dont have the option on streamlabs desktop>?

[jolly pollen]

im trying to stream val on twitch but when i go live i get 15% packet loss, i've tweaked network settings and stuff but nothing works

[vestal frigate]

I just updated to 1.20.4 and am now completely screwed. I know this is a known issue, but I have multiple cameras that are the same, and it is now only seeing one of each.
I have a live stream in 90 mins and there is no undo feature or revert to previous version.
This is ridiculous and I've no idea what to do.

[vestal frigate]

I've been meaning to swtich to OBS for a few months now. For various reasons. This is the final nail in the coffin. How this update got through QA testing I don't know.

Unfortunately, I've never used OBS, so learning it in the next hour, whilst also setting up for my stream is not feasible.

I've uninstalled 1.20.4 and managed to find a 1.19.5 online somewhere, downloaded that and it seems to be working.

[gritty isle]

Known Issue > #known-issues message

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vestal frigate]

Yes, I know it is a known issue. I came here asking for help in what I could do. Appreciate the suggestions.
I uninstalled 1.20.4 and found a 3rd party website with 1.19.5
But I lost a lot of settings.

[lapis radish]

So im assuming NVENC (NEW) is still broken for 1.20.4 and I can see the workaround post, the issue is when Installing it it asks me to update again, do I do that?

[gritty isle]

If you're dependent on the rescale output, I'd avoid updating for now. You can hit upo #vip-support for clarification if needed.

[lapis radish]

I play using 3840x2160 and stream at 2560x1440 but I do the setting manually in video settings, I dont use the "rescale" option where the NVENC section is. Im assuming its the same thing?

[gritty isle]

No, that is not the rescale output mentioned.

This is Rescale Output...

[lapis radish]

Yea I dont use that and I still get the same issue

[gritty isle]

You're just outputting a different resolution here...

[lapis radish]

yea thats what I use with the RTX 5090 NVENC H264(NEW)

[gritty isle]

I'm not sure I follow you. If you're not using the Rescale Output option, then this specific issue won't affect you.

Ah @lapis radish , you post had 3 attachments which the bot doesn't like. I saw your deleted post and I'm glad you sorted out your issue.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[vague niche]

@gritty isle

How do i turn off the downscale filter if both my output and base resolutions are the same?

the downscale filter doesnt go away even if they are equal resolutions

[obsidian palm]

2nd time this month where SLOBS just sits in an infinite loading screen. Any ideas what could be the cause?