technical-support

[rancid vine]

How do I apply for a refund, I haven’t streamed in over a month as I got a job but forgot to cancel my subscription

[gritty isle]

Submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new

[summer ferry]

Trying to get streamlabs console to work? Do I need a subscription for it to work on kick

[gritty isle]

Yes, Streamalabs Console requires a paid subscription.

[summer ferry]

Ok got the 7 day trial, did everything they showed online and youtube vid but still can't live stream from xbox

[gritty isle]

Did you enter your billing details and choose the monthly or annual plan?

[summer ferry]

Monthly

[gritty isle]

Then you need to login the Streamlabs Console web site by clicking the Twitch button and the setup your scene.

[summer ferry]

Got that all done

[gritty isle]

And the destination in the XBox is Streamlabs? https://console.streamlabs.com/account#/stream-destinations

[summer ferry]

Yea and when I click go live nothing happens. Restarted xbox a few times now

Im trying to stream to kick not twitch

[gritty isle]

You have to go live at least to Twitch. You can’t only stream to Kick.

[summer ferry]

ok , how do i control the steam using a cell or tablet/

[gritty isle]

You control it via the Streamlabs Cosnole web site which you can access on either of those devices if they have internet access.

There’s not much to it. Pretty simple.

[summer ferry]

no app?

[gritty isle]

Nope.

[dusty comet]

any known issues with twitch server connections today?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Noting widespread if that’s what you’re asking.

[wispy latch]

@dusty comet 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[dusty comet]

I was seeing if it was widespread thanks. Ironically twitch inspector is showing my bit rate fine im just losing alot specifically in SLOBS which I havent had that issue with yet and ive been using it forever.

[gritty isle]

Down Detector showing a lot of reports in the last hour or so for Twitch.

Seems like it’s not a Streamlabs issues. Seeing people report similar issues on the Elgato and OBS discords.

[dusty comet]

I saw a small uptick but nothing major and I wasnt sure how common that was for twitch down detector so figured id come to the source to make sure.

[gritty isle]

https://downdetector.com/status/twitch/

[wary tundra]

Hello,
I am experiencing a preview performance issue in Streamlabs that started recently, even though my setup worked perfectly for many months. I constantly use Dual Output (16:9 + 9:16 for TikTok). The issue appeared only a few weeks ago, despite this configuration working without any problems before.

My setup: RTX 3090, Ryzen 9 5950X, 32 GB RAM, Windows 11, 165 Hz monitor.

The problem:

When a game is focused, the Streamlabs preview becomes very choppy, even though the game itself runs smoothly.

If I ALT+TAB and the game loses focus, the preview instantly becomes smooth. When I return to the game, the stuttering returns.

Dual Output is always enabled, and it worked perfectly in the past.

The biggest issue is canvas FPS:
– at 60 FPS the preview renders at about 3–5 FPS,
– at 120–160 FPS the preview runs at around 30–40 FPS,
– about five months ago, 60 FPS produced a fully smooth 60 FPS preview.

Streamlabs logs show zero dropped or lagged frames. CPU usage is only 3–4%, and GPU is not overloaded.

This appears to be a preview rendering or GPU scheduling issue introduced by a recent Streamlabs or Windows 11 update.

My questions:
– Is this preview stuttering issue at 60 FPS with Dual Output a known problem?
– Are any fixes planned for preview performance?

Thank you for your assistance.

[round turret]

Hello, When i try to change scenes from my pc to xbox on streamlabs, it completey crashes streamlab. It closes the whole thing out.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[granite plank]

Hello, good morning. I made the purchase of the paid version, and the amount has already been charged to my credit card, but access to the paid version of my account has not been granted. What should I do?

[gritty isle]

You will need to submit a ticket for that as it appears there may have been an issue processing your payment. To submit a ticket, click here; https://support.streamlabs.com/hc/en-us/requests/new.

We cannot assist with issues involving money on Discord.

[granite plank]

thankyou bro

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[worldly stag]

Any response to my post a few days ago?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[sonic sable]

How long does replies take for streamlabs to respond via e-mail , due to the fact I cannot use the program properly right now but the person who recovered my scenes last time this happened was called emily

[tired epoch]

I have problems with multi streaming on our Stream Team Twitch account . People are not able to stream on their personal twitch and on the team Twitch channel at the same time we were able to do it before but now there’s issues can I get some assistance?

[wary tundra]

Can u help me?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[delicate dew]

Hi having trouble with connecting, streamlabs console with twitch and tiktok.
It says they are already linked to another user
I have tried logging out everywhere… and then i go to twitch and it will say its connected

[gritty isle]

Sounds like you already have those connected in or, or perhaps two, other Streamlabs accounts.

If you login the Streamlabs Console web site by clicking the Twitch button, that should automatically connect that Twitch channel.

Then connect your TikTok. If you get the same message, go to the main Streamlabs website https://streamlabs.com/, log in with your TikTok and then go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and you should be able to unmerge your TikTok and then [ IMPORTANT ], log out of the Streamlabs web site by clicking your profile pictrure and choose Log out.

Then back on the Streamlabs Console web site, you should be able to merge your TikTok.

[delicate dew]

Thank you, that helped. But now the console subscription i started doesn’t show up on the streamlabs acct that i signed up with and i can’t find where to even access it

[gritty isle]

What Twitch channel did you log in with before your purchased the subscription? Was it a different one than the one above?

[delicate dew]

Same twitch

[gritty isle]

And the subscription does or doesn't show here https://console.streamlabs.com/account#/general in the Subscription plan box.

[delicate dew]

No, okay i just saw that i do have another acct for streamlabs not the console one though
So it’s a different email for both

Do they connect somehow?

[gritty isle]

And if you log in the other account, on the main Streamlabs web site, do you see the subscription here https://streamlabs.com/dashboard#/membership or not?

[delicate dew]

It says free membership for the first email trying to check the other one

The second acct same

I signed up for a trial of streamlabs console

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That means you had to have entered your billing details and selected the monthly or annual plan. You should have then received an email as a confirmation.

[delicate dew]

Yeah i did, where can i see the details for the membership?

[gritty isle]

It should show here https://streamlabs.com/dashboard#/membership

[ornate raft]

anyone else having issues with alerts? My alertbox still shows everything but there is zero audio for me or stream...

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wary tundra]

Can u help me?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wary tundra]

Hello,
I am experiencing a preview performance issue in Streamlabs that started recently, even though my setup worked perfectly for many months. I constantly use Dual Output (16:9 + 9:16 for TikTok). The issue appeared only a few weeks ago, despite this configuration working without any problems before.

The problem:
When a game is focused, the Streamlabs preview becomes very choppy, even though the game itself runs smoothly.
If I ALT+TAB and the game loses focus, the preview instantly becomes smooth again. When I return to the game, the stuttering returns.

Dual Output is always enabled, and it worked perfectly in the past.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wary tundra]

Update:
When switching canvas FPS, the actual stream performance (not just the preview) changes drastically:
– At 60 FPS the stream runs at about 3–4 FPS
– At 120 FPS the stream improves slightly but stays around ~25 FPS
– At 160 FPS it reaches up to ~40 FPS max, but stuttering is still present at all settings

A few months ago, 60 FPS resulted in a fully smooth stream with zero issues. There are still no dropped frames in the logs, and CPU usage stays at 3–4%, just like before.

I would really appreciate help restoring the smooth 60 FPS stream performance that I previously had.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[summer ferry]

Is streamlabs controller still working on android? Tries to download and won't install

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[grim panther]

Hey my Streamlabs will frequently log me out of my account while I am live and force me to completely start over the entire process of logging in and setting up. It also no longer tells me when the stream has disconnected or not. the blackout protection has stopped working entirely. It also will not work with the wifi in my house and know it’s the program and not the device because prism works. Everything is updated and it’s a brand new phone, I’m not sure why there’s always significant issues

[shrewd rock]

Anyone aware that the streamlabs controller app won't install on Google play

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[glacial kindle]

I have dual output enabled but how do I record vertical and horizontal

[summer ferry]

Same issue here! Been trying for days

[abstract briar]

I need help, I tried to install the Streamlabs plugin for OBS and for some reason it doesn't install properly, what do I do?

For some reason, the installer doesn't work properly and I don't know how to fix it

Can someone help me with that, please?

[muted pine]

can streamlabs still record my browser or really any window or no because I removed the window capture thing off my streamlabs. I still have game capture but thats targeted on another thing so it cant show my browser and whole pc right?

[agile owl]

if its game capture no it will not capture your desktop/browser pages

[muted pine]

its on this

[agile owl]

then it would only capture LimbusCompany

you could put your browser in front of the game and the capture would stay on the game

[abstract briar]

I have been asking for assistance on my issue with Streamlabs plugin for OBS, can someone help me?

[wispy latch]

{1} Need More Help? Contact Support!
We understand that sometimes, even with our extensive resources, you might still have unanswered questions or specific issues.

If you've already checked the following resources and haven't found a solution:

• Our #1173605643484139591 channel
• Our self-help articles on the Creator Resource Hub

Then please submit a support ticket, and our dedicated team will be happy to assist you directly: Submit a Support Ticket Here

[muted pine]

ok ty

[thick axle]

anyone else having a with going Live tonight? It says im transmitting but not LIVE on FB or YouTube.

[dim wave]

can't go live on YouTube, says it's starting soon, on twitch via direct not connect is fine

[agile owl]

:o

well this is a pickle

[thick axle]

This Sucks! It says im live but not live where im suppose to be.

[agile owl]

Well the top nerds are working on it

[thick axle]

good thing i record my streams too

[muted pine]

is there a reason why the window part doesnt show your browser? isnt that full screen window?

[agile owl]

Game capture won't capture browser

it's just not a game

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[muted pine]

huh ok, funny it shows spofity and streamlabs itself lol. so it wont stream anything when i not in the game

[agile owl]

nope it will only focus on the game

[thick sparrow]

Is there a known issue with streamlabs desktop pluggin for elgato stream deck desktop? It says "streamlabs is not running" when it is not. I have tried everything I can think of to resolve the issue

[muted pine]

alr ty

[gritty isle]

Make sure you have the latest version of Steam Deck, and then either:

Run both Streamlabs Desktop and Stream Deck as administrator

OR

Run both Streamlabs Desktop and Stream Deck as normal (not administrator).

[thick sparrow]

Thank You, I am new to Stream Deck

[gritty isle]

You’re welcome.

[placid prism]

Quick question for anyone that can help.

So previously a couple months ago when i would use the dual output feature it would automatically have tiktok as my primary source no matter what so when i would stream using dual output to both tiktok and twitch it would only stream to tiktok but not twitch. Is this still the case or is there a way to fix it?

[gusty umbra]

Usually if it’s not streaming to Twitch, your Bitrate is too high, 6k is twitch max.

[patent jay]

Can anyone hop in a call to help get Rumble to Stream labs?

[cobalt marsh]

hello so i am trying to get my chatbot reconnect and i generating token but when i click on connect it gives me invaild token detected please try generating a new one. is there a way to make a new token

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[tame flume]

Hello there! So I’m not sure why but when I stream using streamlabs on YouTube, TikTok and twitch, only twitch has black screen. My bitrate at 8000 and my upload speed is at 50mb. Can anyone help me find out root of this cause, please?

[nocturne copper]

Hello, I'm pretty sure there used to be a tab for giveaways in the desktop app. I could set up the giveaway myself in the desktop app. That has disappeared and now I can only do it via the dashboard on the website. Is that right?

[gritty isle]

That is correct.

[gritty isle]

The maximum bitrate that Twitch allows is 6000. Reduce your bitrate to 6000.

[gusty rampart]

Hi I told by my listener that some of them can"t watch my twitch stream in iOS app. only iOS app but they can see browser and pc. so it seems there is no trouble in they account and twitch setting. I think my video setting have some trouble. If someone know the issue like me , please tell me how to fix. thank you.

[gritty isle]

Well, which iOS app are they using to start off with?

[gusty rampart]

I think they use Twitch app.

[gritty isle]

If that's the only place that viewers can't watch your live streams. you should reach out to Twitch since that's their app. Streamlabs is not the publisher of the Twitch app.

[gusty rampart]

I see.thank you

[gritty isle]

You're welcome.

[tall storm]

I keep getting a message when I go live on my phone - Request has insufficient Authentication scopes.

What does that mean

[gritty isle]

You're trying to go live to YouTube?

[tall storm]

Yes and Facebook.

[gritty isle]

Refreshing the connection between Streamlabs and YouTube should resolve this.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use the standalone Streamlabels application, log out of that.

3. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

4. Log out in Streamlabs Desktop and Streamlabs Mobile.

5. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

6. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

7. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 scopes. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=680a6edb&is=68091d5b&hm=6104bba7e3353a495ceef4980f8115ae1a55e821174203d81e62fdcf36ff528b&

[tall storm]

Thank you, is there a way of linking Instagram live on streamlabs

[gritty isle]

We don't have any integration with Instagram at this time.

You can go live to Instagram from Streamlabs Desktop (not sure if this works for Streamlabs Mobile): https://streamlabs.com/content-hub/post/how-to-stream-instagram-live-producer-with-streamlabs-desktop

[tall storm]

Its still not working after follow the information above

[gritty isle]

Did you do this part?

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 scopes. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

If not, you'll need to go through all the steps again.

[ruby heart]

hey guys looking for advice trying to steam minecraft but stream labs won't even pick it up in game capture my scrreen just stays black and my game crashes

[gritty isle]

This guide might be of some assistance: https://obsproject.com/kb/minecraft-java-edition-troubleshooting. It is geared for OBS Studio but the same concepts apply in Streamlabs Desktop.

[hot magnet]

hey can anyone help me with this. i logged in and out reset my stream key and everything its to do with twitch specifically

[ruby heart]

i shall give it a go thank you

[gritty isle]

Looks like you have Dual Output enabled. Please select Horizontal for Twitch.

Also, go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[hot magnet]

it worked thanks

[ruby heart]

thank you i tried it but the game still crashed and its still not showing on streamlabs

[gritty isle]

You're welcome.

[gritty isle]

Can you cap the FPS in Minecraft? If so, limit the FPS to 60 or 120.

[ruby heart]

i can i shall try now

That’s the message I got capping fps didn’t work this is the same message I get when it crashes normally

[gritty isle]

Probably need to reach out to Microsoft then so see why the game is crashing. That Exit Code might help then troubleshoot.

[ruby heart]

ill try thank you

[finite oriole]

Is anyone else having an issue where they multistream, then at the 4-hour mark Streamlabs shuts down the Twitch and TikTok, but not the YT stream? It’s happened to me twice in the past 2 days

If I close and restart the stream, it won’t restart the Twitch, and is 50/50 on TikTok

[gritty isle]

You multistreaming with a Streamlabs Ultra subscription?

[torn berry]

Unable to stream on TikTok even with the base subscription, it will go live on twitch but not TikTok. I was told it would automatically go live on both once I’m approved and I have my console set to Streamlabs and everything connected

[finite oriole]

I am!

[gritty isle]

Thank you being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@finite oriole, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[finite oriole]

Thanks! I’ll do that as soon as I’m off stream

[gritty isle]

You can check on you application here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[torn berry]

I’m approved

Nothing should be wrong but something is wrong

[gritty isle]

You're trying from your Xbox console with your Streamlabs Console subscription?

[torn berry]

Yeah

I’ve been approved, have the subscription, have my destination set as Streamlabs

[gritty isle]

Then go through the guide please: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vital robin]

i cant get my screen to pop up on console streamlabs help>

[sudden idol]

I need help with my Ultra subscription payment.

[tame flume]

I have been streaming before 8000 though? I am streaming 1440p

[sudden idol]

I was in the VIP Support channel previously, but they kicked me out when my subscription renewal did not process and I did not know it. I am trying to get that paid and LINK is not working. Can someone at Streamlabs help please?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[fierce scarab]

I have issues on my Streamlab

[jade grove]

is anyone still getthing the error 500 when trying to access their streamlabs accounts my wife's account is error 500 when logging into it via twitch but my account via twitch logs in fine. only hers seems to be affected? can anyone provide any assistance for this? i've tried on multiple networks cleared all cache on multiple devices but from all i can see it's streamlabs side causing the issue.

actually now even my account is showing Unauthorized error

[agile dagger]

I'm having issues with activating streamlabs game overlay
I've enabled the hotkeys and did everything I saw online to set it up
The toggle overlay positioning hotkey works but the toggle overlay on/off doesn't work

[heady lodge]

My main platfrom is KICK... but yesterday I flipped the switch on TikTok to multistream... is there a way to END tiktok's broadcast and still keep going on KICK?

[river crest]

One message removed from a suspended account.

[gusty umbra]

You cannot at this time.

[gritty isle]

Anything above 6000 s not always guaranteed unless you are a Twitch Partner.

[cinder wind]

trying to link my accounts but it says my Youtube and tik tok are linked to a different account. I only have this one account

[gritty isle]

If you're getting that message, those platforms are already connected to another Streamlabs account.

Would suggest you log in with YouTube and TikTok specifically and then unmerge them and then merge them into this other Streamlabs account.

[cinder wind]

how do I do that with each account? like the directions specifically?

Got tik tok unmerged but when I reconnect it says it's linked to another account

[gritty isle]

When you go log in, for example, click the YouTube button, and then log in with YouTube channel you are trying to merge. That gets you into the Streamlabs account where that YouTube channel is merged. Then click unmerge. If YouTube is the Primary, you'd have to log to that Streamlabs account with its Streamlabs ID (click the Streamlabs ID button this time) and then unmerge YouTube.

Same procedure with TikTok.

Problem is that per email address, you can only have one Streamlabs ID. If you have access to multiple email addresses, you could make multiple Streamlabs IDs in order to manage all this.

[jade grove]

any advice for this? i still can't get into either of our accounts....

[gritty isle]

That means there is a problem with that Streamlabs account. You won't be able to resolve that on your end. Please submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new. Inlcude the Streamlabs ID for that account, if you have a Streamlabs ID, or a platform and channel that is merged in that account, Twitch/MyTwitchChannel for example so the staff can locate the account.

[jade grove]

I did, i got a reference but no email confirmation

[gritty isle]

Depending on when you submitted the ticket, it could still be processing, which sometimes takes longer than expected. Be sure to check your Junk/Spam folder.

I'd suggest logging into the Supprot Site first so you can track your ticket better but with the 500 issue, that's not possible sadly.

[jade grove]

yeah can't even login to the zendesk webapp

[gritty isle]

Yup. Something with your account is broke and only the staff will be able to fix it. Do you happen to have the ticket number? It should have shown that on the screen after you submitted the form.

[heady lodge]

ok thank you..

now, why isn't tiktok chat showing? i only see the kick chat?

[gritty isle]

The TikTok integration we have doesn't include chat or alerts. Just the ability to go live and nothing else.

[cinder wind]

Okay I got them all merged but my Ultra is on the "other" account but it's the same email

[gritty isle]

Submit a ticket on that please: https://support.streamlabs.com/hc/en-us/requests/new. I think they are able to move the Ultra subscription to another account.

[cinder wind]

perfect thank you

[gritty isle]

That's not something you can fix from your end.

[gritty isle]

You're welcome.

@rotund depot In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[rotund depot]

I’ll keep u updated

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[jade grove]

891315

[dusty mist]

Does anyone know why streamlabs decided to suddenly reboot and start from scratch? all my scenes + recording and streaming settings have been removed and its telling me to start from scratch even when i log into my account. Might i add it worked perfectly fine this morning

[gritty isle]

When did you submit the ticket?

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[jade grove]

today as i was trying to stream today and can't access anything on stream labs for the shared access or myself on both our accounts. i assume the turn around time is a few days.

[gritty isle]

Ah, yes, tickets are answered in the order they are received. Be patient and they will get to you.

Tickets are answered in the order they are received. We cannot offer an ETA on any response to a ticket. Be patient and they will get to you.

[rotund depot]

@gritty isle same issue

[gritty isle]

Twitch?

[rotund depot]

Yeah

[wispy latch]

@rotund depot 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[rotund depot]

If I go into a vc and show u can u help that way

[gritty isle]

For moderations purposes, all support has to be done in this channel. I understand the issue. Run the Twitch Test as decribed by the bot above and screen shot the results once it is fully finished.

[rotund depot]

my pc wont lemme run it

[gritty isle]

Add an exception for it. It's not malware.

[rotund depot]

I’m Ngl

I’m done my whole entire setup I had for a year dispersed…. I’m so upset

[gritty isle]

And my work day is done - I gotta go play in evening traffic If you get the Twitch Test running, post the results once its done. Remember to select all the ingests in your region and Medium or Long duration - do not use Short duration.

[stray tide]

Hello all, how long does it usually take for a ticket to be responded to? I raised one a week ago and still no response. Ticket ID: 890452

[gritty isle]

Tickets are answered in the order they are received. We cannot offer an ETA on any response to a ticket. Be patient and they will get to you.

[tame flume]

How can I mixed to have 6000 for twitch and 8000 for YouTube?

[gritty isle]

That’s not possible, sorry. One bitrate for all and you are limited by the platform with almost the lowest accepted bitrate.

[tame flume]

Got it! If I choose 6000 for all platforms, would it be still 1440p? Thanks for your help btw ❤️

[gritty isle]

For Twitch, 6000 isn’t enough bitrate for 1440p. Best to go 720p60.

[tame flume]

Got it! Thank you 🙏🏼

[gritty isle]

You’re welcome!

[sly sun]

some reason subs/followers arent getting shown on activity feed, ive tried log and and re login couple times and yet still didnt fix it

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stray tide]

I thought waiting a week was being patient, but okay 😂

My letters to santa get quicker responses and he has 7 billion people speaking to him

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[spring marsh]

dose anyone know how to fix my subscriber notifications only sometimes working

[frozen robin]

hello guys, for some reason when i do export scenes, stay loading idk why

[tall storm]

It seems to be glitchy when I stream on android phone, any advice?

[wary tundra]

FIX - REINSTALL WINDOWS 😉

[meager falcon]

Hi all, when I startup my streamlabs on my windows computer it just provides me with a plain grey screen, and I'm not able to access streamlabs. I've deleted and reinstalled streamlabs, I've restarted my computer but nothing is working. Would appreciate any help I could get?

[gray terrace]

how do i see my chat over roblox ?

[gritty isle]

Please submit a ticket on that please: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Add the Chatbox Widget and also move the Chatbox Widget source to the top of the source list.

https://streamlabs.com/dashboard#/widgets/chat-box

[undone flint]

Heyyy

[gusty umbra]

Hey there. We have a #lounge if you’re just interested in chat. This is for tech support for Streamlabs.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[drowsy quartz]

I'm trying to stream in 4k on youtube and was wondering what settings do I need to enable?

is there an enhanced streaming mode like in OBS or do I just have to increse my bit rate and just change the streaming output??

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[silver sandal]

Hey guys. I'm trying to set TTS for donations for the first time in awhile, and simply just need one single donation variation for TTS.

The individual variations do not have TTS options as it did in the past. When I go to general settings, I can add TTS and a minimum amount, but that does not seem to work.

I'm sure i'm missing something extremely simple. But yeah, for the life of me cannot get a TTS donation to work when I run a recent donation through my streamlabels as a test.

More context. When I select "tips" in my theme, it has TTS enabled for 15 minimum. With the volume on. When I then click my "Donation Alert" variation which is the only one enabled, there is no TTS customations to select in there. Anytime I run a test donation there is no TTS. I'm very confused.

[gritty isle]

For YouTube, you just need sufficient upload bandwidth and high bit rate. YouTube will accept a bitrate of up to 510000.

[wispy latch]

Optimizing Your Stream: Recommended Bitrate Settings
@drowsy quartz, getting your bitrate right is essential for a clear stream. Bitrate indicates the data rate of your video, and if too low for your chosen resolution and frame rate, it can lead to pixelation.

📋Recommended Bitrate Ranges for Resolution & FPS

• 1280x720 at 30 FPS: 2,200 to 2,800 kbps
• 1280x720 at 60 FPS: 3,800 to 5,600 kbps
• 1920x1080 at 30 FPS: 4,400 to 6,200 kbps
• 1920x1080 at 60 FPS: 8,700 to 12,500 kbps (a minimum of 6,000 kbps is generally recommended for good quality)
• 1600x900 or 1536x864 at 60 FPS: At least 6,000 kbps, up to 8,600 kbps

If you notice pixelation or blockiness on your stream, it often means your bitrate isn't high enough to properly encode your video for the content you're showing. Consider increasing it within these recommended ranges!

📚 For more detailed guidelines and platform-specific recommendations, check out these official resources:

• Twitch Recommended Settings
• Facebook Recommended Settings
• YouTube Recommended Settings
• Kick Recommended Settings
• Trovo Recommended Settings
• X/Twitter Recommended Settings

[olive dove]

hello! im sorry iof here isn't where to ask, but for some reason my streamlabs deskot stop to have desktop sound and i can't fix it. someone knows what can i do? i already tried lots of solutions but i couldn't fix it. thanks

[autumn rock]

This is a issue I’m having, I’ve messed the settings but the same outcome

I’m activating and deactivating the capture card every time I activate it, it shows the game for a split second.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sweet fog]

how do I get access to the streamlabs ultra support? I am facing an issue please help!

[potent socket]

Hello is there a way on apple to monitor the built in screens desktop 2,3 or 4? the ones you find if u swipe up with 3 fingers on the trackpad lol

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[fathom jewel]

Hello everyone, so I have a problem with Streamlabs

[gritty isle]

The Streamlabs website, a Streamlabs subscription, Streamlabs Desktop, Streamlabs Chatbot, Streamlabs Console, or Streamlabels?

[gusty umbra]

I would like to vote answer number Q : All of the above

[magic nexus]

I paid for streamlabs console, did all the connecting and it won't show my gameplay

[final scroll]

Hello, recently i reinstalled windows and obs. ever since i imported my old settings, whenever there is a membership/superchat alert on stream it's clip's audio keeps repeating on stream (not the video just audio). anyway to fix this?

[old wraith]

having issues connecting streamlabs mobile to youtube and getting stream to show up. Can anyone help?

[gritty isle]

Make sure you're logging in the Streamlabs Console web site by clicking the Twitch button and not by clicking the Streamlabs ID button. Make sure the destination in your Xbox is set to Streamlabs.
https://streamlabs.com/content-hub/post/streamlabs-console-update

[gritty isle]

Make sure the alert duration is set to the length of the audio. If the length is longer than the duration of the audio, the audio will play multiple times to fill that duration.

[gritty isle]

What issues exactly?

[old wraith]

I am signed in on streamlabs with my youtube account, I have more than 50 subscribers, I try to go live on streamlabs connected to youtube and no video shows up on youtube

using the streamlabs mobile ap on my phone

[gritty isle]

Are you screen sharing or using your phone's camera?

[old wraith]

phone's camera

trying to stream an unlisted stream

[gritty isle]

Please go through this guide https://support.google.com/youtube/answer/2474026?hl=en&ref_topic=9257984&sjid=5273238916733945710-NC

[fickle ore]

Hi. I see that on streams not all comments apper in streamlabs, just on overlay. Is it Youtube glitch or streamlabs problem?

[gritty isle]

Chatbox only works on YouTube with Public streams that are set to Not for Kids. If your stream is Private or Unlisted or set For Kids, you won't see any chat.

[candid bay]

Hello Guys, im using streamlabs Ultra to multistream on Youtube and on Twitch. Since im doing this, my stream stops from time to time without any notification. It once happened on Youtube but like 12 times on Twitch. The Stream stops and and all my viewers get a black screen or an Encoder Error and after around 1-2 mins its back. Im Streaming with 7k Bitrate but got 35K Upload. What could it be?

My PC Specs should be alright. Brand new Pc.

🖥️ Case: be quiet! PURE BASE 501 DX Tower
🧠 Mainboard: ASUS ROG Strix Z790-H Gaming
⚙️ CPU: Intel® Core™ i9-14900K
💾 SSD: SAMSUNG 990 PRO 4 TB x2
🧩 RAM: Corsair Vengeance 64 GB DDR5-6600 (2×32 GB)
💧 Cooling: Corsair NAUTILUS 360 RS
🔌 PSU: Corsair RM850e
🎮 GPU: ASUS ROG Strix GeForce RTX 5070 Ti OC Edition

https://www.twitch.tv/videos/2616501887?t=02h51m15s Vod when the last crash happened

[fickle ore]

its public and not for kids 🙂 but sometimes not loading comments to streamlabs window

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@candid bay, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[gritty isle]

Let's refresh the connection between Streamlabs and YouTube.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use the standalone Streamlabels application, log out of that.

3. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

4. Log out in Streamlabs Desktop and Streamlabs Mobile.

5. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

6. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

7. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 scopes. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=680a6edb&is=68091d5b&hm=6104bba7e3353a495ceef4980f8115ae1a55e821174203d81e62fdcf36ff528b&

[old wraith]

@gritty isle I got it. I had to change the key over to streamlabs through youtube.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gusty glade]

Downloaded streamlabs on my new computer. And any time I try to open it I just get stuck on endless loading screens. Never had this issue before. I have already tried reinstalling and running as an admin

[gritty isle]

Try clearing the Streamlabs Desktop cache.

1. Quit Streamlabs Desktop.
2. Reboot your computer.
3. Copy: " %appdata% " then Press the Windows Key on your keyboard, Press CTRL + V then Press Enter.
4. This will put you into your roaming folder, scroll down until you see " slobs-client ".
5. Rename it to " _slobs-client ".
6. Restart Streamlabs Desktop as Administrator when launching.

[fringe fern]

is it not possible to use my desktop setup on streamlabs console?

[gritty isle]

No. Streamlabs Console is a separate product, and it cannot use anything you have setup in Streamlabs Desktop.

[fringe fern]

so i can't use custom animations?

[gritty isle]

You can use those items that are on the Streamlabs Console web site.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hybrid aurora]

Hello!
I have a issue with streamlabs, that came a couple of days ago.
Usually when i'v been streaming, the CPU usage have been around 2-3 % ish, but now it goes to 10-16%, and im streaming using Nvidia Nvenc. It's been working fine for years, but from nowhere its using alot of my CPU.

Tried downloading OBS studios, just to check if it did the same, so i used the same settings etc, and it only uses 1-3% of cpu.

I'v checked my settings, and can't really find anything and right now im just starring myself blind. Anyone got any ideas?

[dreamy jetty]

Hello, I have recently set up a twitch account and stream overlay with obs and am having problems with streamlabs alerts.

I originally set up a browser source tied to my twitch alerts page and it worked perfectly fine, but I wanted to use streamlabs. I set up some basic alerts for follows, subs, etc. and found that they appeared just fine in obs when sending test alerts, but when it came time to stream, and a few of my friends followed, I wouldn't receive any alert. What's also strange is that the follows DO come up in my recent events tab

WAIT

I MIGHT BE STUPID

[golden vector]

Quick questions, I am noticing that my SLOBS is getting irregular:

1. Sometimes I get the infinite recording ring of death. Meaning when I try to stop recording somehow it takes forever to save and the footage is lost not even a corrupted file is generated.

2. My audio is connected to a rode podmic and the audio is captured through the rode caster pro2. Though the mixer shows that the rode caster pro 2 main stereo is connected, when I go to audio settings there is nothing linked in the mics. This give very bad quality audio.

It is getting super frustrating to use SLOBS when the settings should be fixed but the software decides otherwise. Any tips will help!! Thanks a lot

[thick ferry]

any time i try to go and purchase console pro it says subscription is being processed, any idea?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[thick ferry]

got it i just did it on mobile

[exotic wagon]

ok so my streaming dosent work even though i did what the tutorial said

[gusty umbra]

What exactly is not working? Streamlabs desktop, console, mobile?

[frozen loom]

i have a issue with going live on tiktok using streamlabs desktop ivwe submitted tickets to tiktok and they give me the run around saying my account isnt banned and i have access to go live but then i tried to apply again to live and said they would review and let me know in 1 day i check again and now im suspended again and have to try again in 7 days.... i was carving a pumpkin on stream... seriously

[visual rivet]

Hello -

I have a strange issue: I usually dual-stream to both YouTube and Twitch. The stream will go fine until some random point when my input and output audio will no longer be heard only on twitch. The audio would be fine on YouTube (excluding today's stream for a few moments).

This has happened ~ 2-3 streams in a row.

Things I've tried:

• Making sure everything goes to the same audio track (1).
• Making sure Twitch VoD is on track 1.
• Making sure Streamlabs Desktop has my Yeti Microphone as the input source and the headphones as the output source.
• Making sure windows does not use any other audio input or output devices - it can only use these devices.
• Making sure my audio encoder wasnt too high nor the bitrate
• Making sure the input & output audio wasnt set to "monitor and mute output".

Eventually, it resolves itself excluding today - where it went on for an extended period of time and affected YouTube as well for a time -- to be fair, I was streaming for around 6 hours today. But, it seems to happen around 2.5-3.5 hours into a stream consistently.

Any help would be appreciated - I'm still fairly new so I'm not confident I've tried absolutely everything.

If it's relevant --

** My Hardware:**
Windows 11 OS
Nvidia GeForce 3060 RTX 12 GB
Intel i7-11700k Core
4 TB Samsung EVO SSD
Internet is connected via ethernet cable.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[plucky basalt]

Does anyone uses Tiktok as one of the platform for Streaming?

If does, can i ask for the knowledge on how to submit evidence that I'm the owner of my channel?

[gritty isle]

Hop over to #vip-support for assistance with that. I don't do TikTok so I'm not sure what exactly they would want.

[gritty isle]

@fresh musk Just change your Base Resolution and Output Resolution to the vertical orientation.

For example, if you're streaming to YouTube at 1920x1080, for the vertical orientation, set both to 1080x1920.

[mortal raven]

how do i get my tip jar to look like one of the cups and not like a moon?

[gritty isle]

Go here https://streamlabs.com/dashboard#/widgets/jar on the Streamlabs web site and choose the image you want and then click Save Settings at the bottom of the page.

[mortal raven]

yeah i picked one but it shows like a moon its gliched

[gritty isle]

If you're using Streamlabs Desktop, double click on the Tip Jar Widget to bring up the properties then go to the Source tab, check the option Refresh browser source when scene becomes active AND click the Refresh cache of current page button.

If you're using OBS Studio, it is the same process but you would double click on the browser source. The option and button are the same in OBS Studio.

[mortal raven]

no that did not do anything

[gritty isle]

Make sure Custom HTML/CSS is disabled

[mortal raven]

does the game widget work on kick?

[gritty isle]

It should. I've not not tried it on Kick but I don't see why it wouldn't.

[mortal raven]

ok thanks

[gritty isle]

You're welcome.

[pallid zinc]

Hello ! So, I have a little problem : when someone follow, the alert and alert sound plays but not the gif attached to the alert, and I don't understand why. Can someone help me please ? Sorry if it wasn't very clear I tried not to make it too long.

[gritty isle]

Make sure that the Alert Box Widget is at the top of the Source list.

Then make sure the Alert Animation has a Fade In and Fade Out option selected.

Then make sure that Custom HTML/CSS is disabled.

[pallid zinc]

the fact that it wasn't at the top of the source list can disable the gif ?

[gritty isle]

No. it means that that source is 'hidden' underneath another source and thus is not visible.

Think of the Source list as layers. Always put the capture source at the bottom of the list and then other sources higher in the list; 'on top' of the source at the bottom of the list.

[pallid zinc]

yes but like, when someones follows, the little "thanks for the follow" does appear but not the gif

[gritty isle]

Screen shot all the settings you have for the Follow alert. Like I did mine above.

[pallid zinc]

when i click on preview it works, but when i'm streaming it doesn't and I don't understand why

[gritty isle]

That looks okay.

[gritty isle]

Oh, that's interesting. If you have Streamlabs Desktop open, go to the scene with the Alert Box and then click the Test button > Twitch > Follow and let me know what happens.

You don't need to be live; the Test Alert should appear in the Preview Window.

Same for OBS Studio, just go to the scene with the Browser Source for your Alert Box and then Test > Twitch > Follow and the test alert should appear in the Preview Window.

[pallid zinc]

it worked on streamlabs desktop, but sorry where is the test button on obs ?

[pallid zinc]

worked here too

[gritty isle]

There's not a test button built into OBS Studio. Use the Test button on the Alert Box web page.

[pallid zinc]

oooh ok mb

[gritty isle]

No worries.

[pallid zinc]

the gif still doesn't appear on obs

[gritty isle]

So it sounds like it should work.

[pallid zinc]

i tried to screenshot, this is the best I could do lol

[gritty isle]

Okay, let's change a setting for that browser source in OBS Studio.

Double click on it to bring up the properties and then check the box for the option Refresh browser when scene becomes active and also click the Refresh cache of current page button and then click OK to save.

Then Test the Follow alert again from the Alert Box web page and let me know how it goes in OBS Studio.

[pallid zinc]

the gif still doesn't appear...

I may do something wrong I don't know

ah btw I have multiple variations, do u think it could be the problem here ?

[gritty isle]

No that should not be an issue.

In OBS Studio, go to Settings > Advanced > Sources and uncheck this option: Enable Browser Source Hardware Acceleration and then click OK to save the settings, restart OBS Studio, and then test the Follow alert again.

[pallid zinc]

nop it still doesn't appear

[velvet swan]

hi i have a problem with streaming ets2 and have been able to do it in 1080p on twitch. i lose fps and have tried a lot of things but can't solve it

[gritty isle]

Interesting. Can you upload that GIF here please. I'd like to test it with my account.

[gritty isle]

Thanks. Gimme a bit.

[pallid zinc]

using this one but I have others I can try one that I have on my variations maybe ?

[pallid zinc]

thanks to you bro you are the one giving you a hard time to help me

[gritty isle]

Interesting. Its working for me.

Let's try this next:

-Remove the Browser Source you have for the Alert Box Widget from every scene where you have it
-Quit OBS Studio
-Hit windows key + R
-Paste this and hit enter %appdata%\obs-studio\plugin_config\obs-browser
-Delete the cache folder
-Start up OBS Studio again
-Add the Browser Source for the Alert Box Widget in only one scene and set the following circled options in the Browser Source.

https://cdn.discordapp.com/attachments/962371235789025360/1410367074827505784/image.png?ex=69183ff1&is=6916ee71&hm=fc6223f182701dbfd66b680841b08672c68e087d52defae9e683dabe5d346e18

[gritty isle]

Is this just something you're seeing or is Streamlabs Desktop reporting dropped frames?

[velvet swan]

yes i do

[gritty isle]

And make sure the size of the new Browser Source is 800x600.

[pallid zinc]

this one right ? sorry silly question I just want to make sure I don't delete a wrong folder

[gritty isle]

Yes its just something you're seeing or yes streamlabs desktop is reporting dropped frames?

[velvet swan]

I see how the image lags in streamlabs and that the fps drops

[gritty isle]

Correct. ONLY DELETE THE Cache folder.

[pallid zinc]

ok ok ty

IT WORKED

[gritty isle]

To fix lagged frames:

1. Try lowering the quality of the game so Streamlabs Desktop has some breathing room to compose the frames of the encoder. You can also limit the FPS or use V-sync.
2. Lock your settings in your game to 120FPS and 120Hz, as this nicely divides for 60FPS and 30FPS streaming.

[pallid zinc]

Youhouuuuu you are the goat my friend thank you sooooooo much

[gritty isle]

YAY!!! You're welcome!

[pallid zinc]

wait if make the window smaller will the gif disapear again ?

[west saddle]

hi, can i change my email adress?

[gritty isle]

Yes, it might.

[gritty isle]

Here's the steps to follow:

• Use this link: https://id.streamlabs.com/security/email
• Log in to authenticate your original email
• Then, input your new email, and we will send a security code to the new email for you to verify.

[frozen loom]

I asked a question last night and no one was able to get to me about it. i have a issue with going live on tiktok using streamlabs desktop ivwe submitted tickets to tiktok and they give me the run around saying my account isnt banned and i have access to go live but then i tried to apply again to live and said they would review and let me know in 1 day i check again and now im suspended again and have to try again in 7 days.... i was carving a pumpkin on stream...

[pallid zinc]

soooo if it happens again I'll have to do what u just told me to ?

[gritty isle]

Just don't resize the window for the browser source smaller than 800x600.

[pallid zinc]

ok ok thanks again my friend

[gritty isle]

Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations.

Streamlabs cannot see what TikTok grants, revokes, suspends, or bans access to Live with Streamlabs. We also have no input into their decisions.

Remember 50% of your content via Live with Streamlabs has to be gaming content.

[gritty isle]

You're welcome!

[west saddle]

thank you

[gritty isle]

You're welcome.

[velvet swan]

are these the correct settings for twitch 1080p 60fps and i have a nividia rtx 4070 internetspeed 250mbs

[frozen loom]

Account Ban/suspension isn’t an option for the report.

[gritty isle]

That bitrate of 8500 is too high for Twitch. The maximum bitrate Twitch will allow is 6000. Sometime, and not always, they will allow 8000 but nothing over 8000.

Ideally there's not enough bitrate to handle 1440p streaming on Twitch. But go ahead and reduce your bitrate to 8000 and see how it goes. If you still have issues, drop it down to 6000.

[gritty isle]

Then you'll need to reach back out to TikTok then.

[velvet swan]

are somting else wrong

[gritty isle]

Likely its your bitrate.

[velvet swan]

are somthing wrong there

[gritty isle]

That's 1080p. More ideally, make your Output Resolution 1280x720 and set your bitrate to 6000.

[exotic wagon]

Console

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[odd finch]

my window capture window keeps stopping whenever i'm not on it, how do I keep it going because I put it there for my spotify?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[frozen loom]

They say nothing is wrong but when I select TikTok in stream labs and hit the radio button to apply for access it still says I’m restricted so I don’t know what to do. Clearly something is wrong somewhere?

And when I go to reply to them they already closed the ticket.

[gritty isle]

That is likely because they are looking at your Live with Studio permission which is completely separate from the Live with Streamlabs permission.

One can be done and the other can be in a completely different state.

TikTok is good at not checking the Live with Streamlabs permission.

[frozen loom]

So how do I go about addressing that? Open another ticket?

[gritty isle]

That would be the only way, sadly. Frustrating for sure.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stuck wharf]

Has anyone found a fix or any new info for the "TikTok Live access being revoked" problem? My issue is very similar to @frozen loom and I have had this issue for over 2 weeks now but still haven't heard anything from TikTok even after MANY reports. I never received a notification or warning from TikTok about this happening. I am still able to go live through their "live studio" but it is genuinely terrible and hard to use compared to Streamlabs desktop. I just want to stream like normal all through Streamlabs again!!!

[old spindle]

Nope, I’m convinced they just want us to use TikTok live studio at this point. I’m on my 3rd cycle of it being revoked and having to apply again with still no violations or restrictions. Support on both sides is a dud. I’ve just accepted it at this point no matter how hard I tried with their outdated guide. Streamlabs Guide doesn’t guarantee a fix no matter how precisely you follow it and there’s yet to be any reports on its success of fixing anything through that route by anybody so that’s self explanatory.

[frozen loom]

I have access to live but my access to use TikTok like through streamlabs is what’s been revoked. I’m not banned. Something happened on their end when TikTok determined I wasn’t gaming and had my streaming revoked.. this was 2 weeks ago… happened on November 1st so. 🤷🏻‍♂️ instead of TikTok fixing their issue I have to use more pc resources running their programs and streamlabs if I want to go live in both places. Seems redundant to me at this point because clearly TikTok doesn’t care lol.

[brisk quartz]

Hi 😄 If my stream goes black when I go live, do you think clearing cache on the app would help?

[wispy latch]

🖥️ Troubleshooting Black Screens in Streamlabs Desktop
@brisk quartz, if Streamlabs Desktop is showing a black screen instead of capturing your game, here are some common solutions to try:

• Ensure your game is the active window. After adding your game capture source, interact with the game for about 5 to 20 seconds. This often helps Streamlabs Desktop detect and capture it.
• Run Streamlabs Desktop as an administrator.
• Change your Game Capture mode from "Auto" to "Capture Specific Window" and then select your game from the list.
• Please note: Some games may not be compatible with Game Capture. If the above steps don't work, try using Window Capture or Display Capture instead.

Still experiencing issues? For more in-depth troubleshooting, please see these detailed guides:

• Game Capture Troubleshooting for Desktop users
• Game Capture Troubleshooting for Laptop users

[gritty isle]

Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations.

Streamlabs cannot see what TikTok grants, revokes, suspends, or bans access to Live with Streamlabs. We also have no input into their decisions.

Remember 50% of your content via Live with Streamlabs has to be gaming content.

[gritty isle]

Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations.

Streamlabs cannot see what TikTok grants, revokes, suspends, or bans access to Live with Streamlabs. We also have no input into their decisions.

Remember 50% of your content via Live with Streamlabs has to be gaming content.

[stuck wharf]

Going through the EXACT same thing rn. I’ve been streaming for over 2 years on TikTok, YouTube, and Twitch through streamlabs with no issues at all and then randomly a couple weeks ago I try to stream and it says I’ve been revoked without any other details… TikTok studio is such a resource hog as well it uses like 10x the amount that streamlabs does even when just idle.🤦‍♂️

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[undone wing]

Do you guys know how to fix my stream. It keeps disconnecting and reconnecting

[dense swift]

I’m trying to stream remote play from Xbox to pc threw Streamlabs. I’ve followed the steps exactly but when I select the windows capture my Xbox doesn’t show up as an option under the drop down window for capture method.

[slate otter]

Hey, I have a problem with streamlabs When i open the webcam it freezes the whole app

[old spindle]

Tis the guide I was referring to, pointless. Also I stream vrchat how else is that not labeled gaming content.

[hallow herald]

hey everyone good day

a silly question but can someone help me setup my streamlabs for streaming games

i do have the frames ready but not getting good quality my laptop is rtx4080 so its not machine issue

[frozen loom]

Yea I’m still suspended. If they aren’t letting us use the content and so many people are having issues I don’t know why streamlabs just doesn’t end support with it…. Clearly I’m not banned but TikTok can’t get their head out of their butts to fix the issue 🤷🏻‍♂️

[old spindle]

Oh yea it’s getting up their to Xbox support standards at this point.

[hallow herald]

https://youtu.be/hYxFV3GXuF4?t=2328 this how my videos look like

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[hollow matrix]

Hi guys, if i am running Dual Output, how do i make my streamlabs record/save replays of the vertical instead of the horizontal default?

[gritty isle]

There is no way to record the vertical output, sorry. If you’re streaming to YouTube Shorts, you might be able to go to your YouTube Studio and download the VOD.

[hollow matrix]

Oh okay, no problem

[wooden phoenix]

Hello guys, I have this problem that I can't change my delay on stream. In matter of fact I can change it in the setting but it has no effect and the delay is the same. I need 5min delay because of the tournament I'm recently playing. Anyone with any solution?

[gritty isle]

A delay of 300 seconds is possible if you have enough memory.

Also, you have to set the delay before starting the live stream, it cannot be changed once you are live.

[wooden phoenix]

All good thanks for reply in the end of the it was ,,Enhanced broadcasting'' enabled so it was changing everything. Works now but thanks for fast reply!

[frozen loom]

@gritty isle this is getting a little ridiculous 😂😂😂 basically told me to use live studio….

[gritty isle]

Yeah, that’s truly frustrating for sure.

[quiet blade]

How do I fix this?

[quiet blade]

When the app opens it looks like this and I can’t touch anything

[sonic sable]

How do you remove music from VODS to kick platform?... Used to have options to pick the audio tracks but now only have the source settings not sure why

[wispy latch]

@sonic sable 🎵 Want to split your audio?
Maybe you’d prefer the stream doesn’t hear your Discord, music, or other apps? You can do this within Streamlabs Desktop using Streamlabs Application Audio, or you could use a software like MIXLINE for more advanced audio control.

📚 Check out these guides:

• Streamlabs Application Audio Capture Guide
• Using MIXLINE with Streamlabs Guide

⚠️ Streamlabs Desktop Crash Troubleshooting
@quiet blade, if you're experiencing crashes with Streamlabs Desktop, this guide provides a comprehensive troubleshooting walkthrough to help you resolve the issue: Streamlabs Desktop Crash Troubleshooting Guide

[sonic sable]

Well now i'm trying to fix stream delay but I have to question why is it everytime I watch a tutorial to fix something , the settings they show are never there or in the place they show them what's up with that

[quiet blade]

Thanks

"If you can't open Streamlabs Desktop:
Copy: %appdata% then press the Windows Key on your keyboard, Press CTRL + V, then press Enter.
Find the slobs-client folder and create a new folder named "CrashMemoryDump"
Please try to launch Streamlabs Desktop. It should prompt you with a window asking you to provide additional information to the developers. Click "Yes".
Once you see additional debug information saved successfully, click "Yes" again.
When the progress bar has filled, and it indicates "Successfully uploaded the additional debug information", please highlight the filename and copy it (either right-click > copy or CTRL+C)
Paste the file name into the chat with support

Please note that this process can take several minutes" it didnt work, i tried the settings one but i cant click anything either

[placid tendon]

hi is there anyone out there how can tell explaine how to rest the kill death win counters on a recative overlays

[indigo chasm]

how do i cancel my ultra subscription?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@indigo chasm, we're sorry to see you go! 👋

How to Cancel Your Ultra Subscription

To cancel your Ultra subscription, please visit the first link provided below. You can also find this by clicking the dropdown menu next to your Profile Picture in Streamlabs Desktop and selecting "Memberships." Once on the membership page, scroll down until you see "Manage Subscription."

ℹ️ Important Notes:

• Your subscription will not be billed on its next renewal date.
• You will continue to have access to Ultra features until your current membership period ends.
• If you have further questions or concerns about your subscription, please use the second link to contact our support team.
• We prioritize your privacy. As such, we cannot discuss payment-related questions directly in Discord. For any payment inquiries, please use the second link to reach our support team.
• You can renew your Ultra membership at any time if you decide to come back!

For your convenience, here are key links:

• Cancel your Ultra subscription here
• Contact Support for subscription questions

[loud hemlock]

Does anyone know why when I try importing my overlay my streamlabs crashes and goes blank screen? Only fix is to reinstall streamlabs, but goes blank if I try to import the file again.

[fair schooner]

Does anyone know why my chat window is like this? I have tried many things:

• Re-installed the app
• Logged out and logged in
• Started as admin

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[sweet swan]

Is vip support down right now?

[gusty umbra]

Looks to be. I would give it a bit, it should open back up.

[radiant summit]

my cam is underlaping with my game

I need help

WELL GOD DAMN IT HELP ME

THIS IS THE WORST SUPPORT

[gusty umbra]

This is community support and there isn’t always somebody around. Anyway, after you shut your caps lock off. In the scene, just move the sources so that the webcam source is how you want it. It’s usually the top layer for most people.

[radiant summit]

can u show me

pls

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[radiant summit]

wtf what do u mean

[charred fable]

Can anyone help me figure out why my streamlabs isn't starting my streams

[ebon trail]

can someone help me setup my capture card

to record my phone

[half summit]

Question

I am on Streamlabs OBS and none of this Info Appears what do i do/?

I used to be able to view and ban people from this chat

Logged in and out

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[nova idol]

So I need some help. I just got a brand new webcam, works amazing for what I need. Downloaded Nvidia Broadcast to work with my GPU, so I can use it to remove my background and have a nice, clean picture for the stream.

However, when attempting to load Streamlabs, it crashes WITHOUT FAIL on startup if Nvidia Broadcast is open. However, it does NOT crash if Nvidia Broadcast is started after it is started. Does anyone know why?

Only just noticed this after starting both back up again, apparently it also breaks the video source and requires it to be deactivated and reactivated to function properly.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[wispy citrus]

my latest sub count text is streched out so far

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy citrus]

can someone help

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[random plover]

Hey guys, how’s it going?
I’m having an issue with Streamlabs. Whenever I switch from one scene to another, all the audio suddenly cuts out.
I’ve checked my settings and tried a few fixes, but the problem is still happening.

Can you please help me figure out what’s causing this and how to fix it?
Thanks a lot!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[ebon inlet]

hello
every time i try to stream on both yt and twitch it wont let me stream on both unless i enable dual output but i dont want to stream vertically, how do i stream horrizontally on both platforms without have to enable dual output?

[hallow herald]

hello this is my internet speed what quality should i live stream on youtube>?

[hallow herald]

u need a subscription

[ornate minnow]

Can tips be linked to a method other than PayPal?

[tawny kiln]

My kb/s keeps going from 2600 to under 300 on Wifi gaming. I reset the router, clear cookies and even restarted my PC and it STILL does it.

[gusty umbra]

You need an ultra subscription to multistream like that. Dual output (in our free version) requires one output to be vertical.

[ebon inlet]

wait

so theres no way to stream horizontal on bot hplatforms for free i have to get the ultra subscription?

[gusty umbra]

Correct.

[ebon inlet]

thank you for you help i think I have an idea of what i will do going forward

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[quasi goblet]

hello everyone , my streamlabs is refusing to open , it just stays green screen after the loading screen it has everytime i start the app , tried uninstalling , restarted pc and everything plz help

[gritty isle]

Please submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new. Include a screen shot of that is happening.

[vapid flame]

I need some help. My live access on TIK Tok has been revoked again and I have some questions.

[gritty isle]

Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations.

Streamlabs cannot see what TikTok grants, revokes, suspends, or bans access to Live with Streamlabs. We also have no input into their decisions.

Remember 50% of your content via Live with Streamlabs has to be gaming content.

[vapid flame]

I read it. It says wait 14 days before reapplying. If I hit the apply button before 14 days will the restart the time I have to wait

[lusty echo]

Silly question! We use OBS with Streamlabs alert widgets. Twitch follows and subs are not working but bit cheers are working. I'm going nuts trying to figure out why. Testing them in the Streamlabs dashboard works but not the real subs and follows. The alert bot widget isn't picking up the live followers or subs either. Or raids

[vapid flame]

If I apply before 14 days will it restart the waiting period?

[gritty isle]

I don't know the answer to that, sorry.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wet crescent]

hi i need help my streamlabs stop uploading my recordings that i have made to youtube for some reason an i don't know why

or says upload already in progress and nothing is happening

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[viral yacht]

Has anyone ever had it where the streamlabs window/interface goes blank apart from the live scene? I have to collapse the window and reopen it again to set it back to normal. I have a screenshot if there's a place to put it.

[merry marlin]

My Facebook profile got hacked, how do I change to the new profile?

[crude island]

Hi, I am trying to apply a camera mask to one scene but when I add the mask it adds to all the other scenes. Can anyone help me apply to only one scene and not the others

[gritty isle]

@frozen loom I see the message you sent and then got delete because it had too many attachments. I’m sorry you’re having such a frustrating experience with TikTok. I wish there was something I could do but there is absolutely nothing I can do. Sigh.

[frozen loom]

They should just remove it at this point 😂😂😂 cause I’m clearly not the only person dealing with said issue that streamlabs didn’t cause. It’s just frustrating that we’re getting nowhere. I’m being told now I don’t meet the criteria to stream on TikTok 😂😂😂 funny I had access before they revoked me so 🤷🏻‍♂️

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[worn hatch]

I’m an Ultra member but no longer seeing Ultra tech support channels here. I am linked according to the website. What do I need to do for access?

[gritty isle]

I don’t see that you have the ultra role so that’s why. Please re,over the discord integration, log out of Discord and the Streamlabs web site, and the link your discord again.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@worn hatch, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[worn hatch]

Will do.

[worn hatch]

That appears to have fixed it. Thanks!

[gritty isle]

You’re welcome!

[quaint fractal]

Hey everyone, just joined in. I am having trouble getting my game audio into my stream whenever I go live. I’m streaming with a PS5 via an elgato HD60X and have that hooked into my MacBook. This is the only issue I am having as my mic sound is coming through clear but I’m just not getting the game audio to go with it. It’s driving me nuts. Does anyone know why this may be?

[crude island]

I have my chatbox hide delay set to 2 seconds but messages never dissapear. anyone know how i can fix this so that the messages don't stay forever?

[rose mulch]

1763438586-9c631c1f-cff0-429a-843a-bf1d17395ffd

task manager says obs64.exe is using 90% ogf GPU

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

@fallow fossil Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations.

Streamlabs cannot see what TikTok grants, revokes, suspends, or bans access to Live with Streamlabs. We also have no input into their decisions.

Remember 50% of your content via Live with Streamlabs has to be gaming content.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fallow fossil]

في مشكلة في الصوت مع لايفات التيك توك .. لما بنقل من مشهد لمشهد آخر الصوت بيروح تمامًا !! حد قابلته المشكلة دي قبل كده ؟

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wooden panther]

Hey, it's been almost 4 weeks with no response. iam waiting for approval so we can implement OAuth 2.0 authentication for the donations API.

We specifically need the donations.create scope approved to send donations programmatically. Could you check the status of our application and let us know if anything else is needed for the OAuth verification? Thanks!

[gusty umbra]

You submitted a ticket? What’s the ticket number? While tickets are answered in the order received, I can check if it’s at least in the right place.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[indigo sundial]

hi, how can I fix my output for youtube? with standard setting my video looks exetremely pixalated

https://www.youtube.com/watch?v=_QfC8cs3Uew

upload speed is 900 mbps and I have a 5070

not sure what the bottle neck is as I've tried a bunch of different settings

[cursive kiln]

Hello,
I have an urgent matter concerning Streamlabs Charity. An association has not been approved, and the event is this weekend. Would it be possible to contact someone to resolve this quickly?
Thank you in advance!

[gritty isle]

Please submit a ticket for that: >https://support.streamlabs.com/hc/en-us/requests/new>. Choose Streamlabs Charity in the drop down.

[cursive kiln]

Thanks a lot! Is the response time usually pretty quick? Thanks in advance.

[gritty isle]

You're welcome. We can't guarantee a response to a ticket, sorry. Us Volunteers don't work tickets and we don't have any access to that system.

[cursive kiln]

No problem I understand !
Thank you !

[rustic totem]

@gritty isle my YouTube is verified but streamlabs won’t verify it? I’ve tried reconnecting. Anything else I can do?

[gritty isle]

Hop over to #vip-support for assistance with that. A screen shot of what you see would help.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cinder vortex]

Hey - I bought the Ultra a couple of days ago, while I was going through it, I managed to land on a link that allows me to chat with someone for 30 minutes if I need help with anything, I didn't have time to do it then and it was also a bit late. I wanted to know if I can still access that but I can't find the link for it again 🙁 unless it was a one-time thing. Apologies if this is not the right place for this question.

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

That's the Chat Bubble on the bottom right of the Streamlabs web site or you can ask here in the #vip-support channel.

[cinder vortex]

Hey @gritty isle - thank you for the response - I might be wrong but it wasn't so much an invitation to chat with a bot, the link was a page with two options to join a live session with someone, one for Discord, and one for Zoom?

[gritty isle]

Not sure about that, sorry. Ask in #vip-support about that.

[cinder vortex]

Ok thank you.

[golden terrace]

I’m trying to set up my audio but don’t really know what I’m doing. I’m streaming from my ps5 and can’t get my audio to my stream and my headset

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[mystic robin]

About how long would it take for a refund to go through?

[gritty isle]

We can't answer that as each case is unique.

[golden terrace]

Does anyone here stream from a ps5? I need some help

[trim thunder]

Can’t log into a different TikTok account on console version

[wooden panther]

@gusty umbra i have submitted a ticket but, they said to contact [e-mail]

[hard raft]

how to start a twitch straem from StreamLabs

??

[gritty isle]

Log in Streamlabs Desktop with your Twitch channel, set up your scenes and sources, go live.

[jagged kelp]

Hi There, for some reason Streamlabs is not showing raids and i cannot find anything helpfull online....

but when i test the alert it works. but when it really happends its not, its not even showing up in my events

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hard raft]

or enter the stream key on streamLabs

[gusty umbra]

You don’t need to enter stream keys. Once you link your streamlabs to whatever platform you’re streaming to, the key is automatically gathered.

[deep swift]

I applied to be able to go live on tiktok which tiktok alone approved but it still says streamlabs is reviewing and it takes 1 business day but its been a week and it still says the same thing. I also can't apply for the streamlabs sponsorship because it says i dont have twitch linked to my account but I literally signed into streamlabs through twitch and it is indeed linked. 🙃

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[indigo sundial]

I got no reply on this so decided to end my ultra sub after a year of subscribing

[amber lynx]

Everytime I start my stream it's extremely zoomed in & I can't figure out how to fix it. I don't want my viewers staring at a stream they can only see 5% of.

I have a stream scheduled for 6:30 pm tonight

So if I could get a quick reply that'd be amazing 👍

[feral eagle]

Hi there, registered my charity last week on streamlab but our account is still not verified yet. It's pretty urgent since we're going live tomorrow. any recommandation about this case ? is there any call center ?

[wise sparrow]

Hi I cant get into my account it has an auth app on it how do I get that removed so I can get back into my account

[wise sparrow]

@wise sparrow

😬 opps

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[desert briar]

oh now i can type in here cool

[sharp plume]

seeing if someone can help me, when i go to merge my youtube account to stream labs it keeps showing the wrong account i have two youtube accounts tied to the same email and i dont know what to do. there is nothing online when i search the issue at least how im searching for it lol

[desert briar]

i need some help please, this is what happens when i launch streamlabs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[subtle urchin]

Im struggling the last few days with it streaming black screen. Today is a new problem: takes a few minutes to start video transmission THEN only goes live on whichever platforms it chooses. Plz help

[kind vessel]

I'm on console and whenever I switch games the audio for the stream become really choppy and on fixes when I turn the stream off and back on. Anyone know how to fix this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[worldly lagoon]

I am also having this issue. So far I have tried uninstalling/reinstalling, deleting the slobs-client file and starting as administrator. I've also tried various combinations of all three methods. Not sure what else I can do. For additional context, I streamed this morning and, in the middle of the stream, my computer blue-screened and crashed -- then this issue occured afterwards. Streamlabs is the only software that seems to be affected by this crash so I'm not sure what to do. OBS still works fine.

[gritty isle]

While Streamlabs Desktop will not cause a blue screen crash, it sounds like you have a corrupted scene collection.

Create a new scene collection and manually rebuild your scenes and source from scratch.

[worldly lagoon]

I'll try that, thank you.

[worldly lagoon]

How would I go about this without being able to open the app?

[wispy latch]

⚠️ Streamlabs Desktop Crash Troubleshooting
{1}, if you're experiencing crashes with Streamlabs Desktop, this guide provides a comprehensive troubleshooting walkthrough to help you resolve the issue: Streamlabs Desktop Crash Troubleshooting Guide

[worldly lagoon]

I guess I'm using OBS then 😭

[untold stirrup]

Using stream lab desktop and its saying its live but the feed to youtube and twitch are degrading beyond acceptable limits

[vague oasis]

Stream Shift keeps enabling itself mid stream and goes from 0 to 100 frame drops and crashes my streams. I do not have it enabled, it will enable itself and be checked when my stream crashes and I try to go live again. How do I fix this?! I already tried reaching out to support and they never returned my email...

[viral mural]

Hello, is there a way to show TikTok chat on "Chatbox" tool together with YouTube and Twitch?

I'm streaming on three platforms - Twitch, TikTok and YouTube via Streamlabs Ultra. Showing chat on screen so it's easier for every platform user to understand to what comment I'm referring to, but now only Twitch and YouTube shows.

Also, any idea why delay builds either on YouTube or on Twitch? Almost every stream I have viewers complaining from one of the platforms that stream is getting delayed. Very unpleasant experience.

[vague oasis]

This software has been running like sh*t lately

We need a rollback feature

Just did it again, streamlabs is no longer usable

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[exotic wagon]

Why can't I stream on Xbox with stream labs at all

[gritty isle]

Streamlabs Desktop with a capture card in your PC or Streamlabs Console?

If Streamlabs Console, make sure your subscription is active and that the destination in your Xbox is set to Streamlabs, and make sure you're logging in the Streamlabs Console web site by clicking the Twitch button; do not click the Streamlabs ID button.

[exotic wagon]

You have to have a subscription to go live on stream slabs console

[gritty isle]

Yes.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

https://streamlabs.com/content-hub/post/console-subscription-and-billing

https://streamlabs.com/content-hub/post/streamlabs-console-faq

[wooden panther]

@gusty umbra can you please let me know.

[uneven tinsel]

why do i lose frames when streaming? was fine with bf2042 but bf6 is bad

[viral mural]

Two people subscribed to my channel on Twitch, and alert didn't pop up.

This is the alert feed, that is empty.
What is happening with your software that I pay for every month for 23 EUR.

[gusty umbra]

Those games have vastly different system requirements.

[gusty umbra]

Hey there. Thanks for being an ultra subscriber. Link your discord and Streamlabs here. https://streamlabs.com/dashboard#/settings/integrations then head over to #vip-support !

[uneven tinsel]

I have 9800xd processor and 4070ti

Only goes stuttering when streamlabs run img

[quick heart]

Hi I have a weird problem where when I try to start a stream it gives me this error message like 95% of the time, but 5% of the time it just randomly works. I can stream for hours without experiencing a single disconnect, so as soon as I can get it to work it will always work, but the vast majority of the time it just inexplicably doesn't work and I don't know what the difference maker is

I kinda just keep clicking go live until it connects me, fiddle with some settings here and there, but the next time I try it just stops working again even when I don't change any settings

it's really annoying T_T anyone have any idea?

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[quick heart]

didn't work unfortunately

[gritty isle]

What platform are trying to go live with?

[quick heart]

twitch

[gritty isle]

Run the Twitch Test (see next post) using Medium or Long duration and selecting all the ingests in your region. Screen shot the results once its fully complete.

[wispy latch]

@quick heart 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.

📋 How to Use the Twitch Test Tool:

• Access the tool here: Twitch Test Tool
• Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
• Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
• Aim for a quality score of at least 84. This indicates a strong and stable connection.

🛠️ Applying Your Settings in Streamlabs Desktop:

• Once you've identified a good server, navigate to your Streamlabs Desktop settings: Settings > Stream > Stream to custom ingest.
• From there, you can manually select your preferred server based on your test results.

[quick heart]

it gives me this error whenever i try to open it

and after hitting ok there's no server to select

[gritty isle]

Durations needs to be Medium or Long but you do seem to have some issues connecting to Twitch.

Do you have physical access to your cable modem and are you the only one using it?

[quick heart]

Yes. Well here's some important information, I'm trying to stream from China so there's probably some wacky internet stuff going on that prevents me from reliably connecting every time. But the thing is that as long as I can connect, it will never disconnect me or even drop frames, it's bizarre

so I'm not sure if there's a solution to this but it just seems like as long as I can actually go live, I won't have anything to complain about, but the problem is that I only successfully go live once every twenty attempts

and i know there are chinese streamers that do successfully stream on twitch so i know it's possible

[gritty isle]

Googling, it seems that Twitch is blocked in China. You can try with a VPN but that comes with other risks.

[quick heart]

am using one, if I didn't have a VPN I'd never be able to go live in the first place

[gritty isle]

There's not much more I can suggest, sadly.

[quick heart]

Thanks for your help anyway

[gritty isle]

You're welcome.

[leaden mural]

Dear Streamlabs Support,

I am extremely frustrated with the issues I’ve been experiencing on your platform. I have repeatedly received reconnecting notifications, framework errors, and similar interruptions during my streams, and nothing seems to be improving.

These problems have forced me to restart or end my lives multiple times, which is unacceptable. I know for certain this is not an issue with my internet connection — I can load content, watch other streams, and game online without any problems. This strongly suggests the issue lies with your servers.

I am paying £300 a year specifically to stream to multiple platforms through Streamlabs, yet your service is clearly failing to provide the reliability I’m paying for. This is incredibly disappointing and disruptive to my work.

Please address this issue urgently, or provide clear instructions on how I can resolve it. At this point I am very dissatisfied, and I need a solution as soon as possible.

Kind regards,
Jamie Simms

[gritty isle]

Please link your discord and ask again in the VIP Support channel.

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@leaden mural, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[leaden mural]

Ultra

[leaden mural]

Thank you. Done that 🥰

[gritty isle]

You're welcome.

[wispy latch]

@median oracle ⛓️‍💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:

1. Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
2. Follow this guide to disconnect the specific streaming service from Streamlabs
3. Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected

[median oracle]

i did all that and my recent events is still the same

missing around 15 subs and 3 raids from last night and they dont pop up in notis besides in chat

[gritty isle]

This process will not recover events that were missed.

Please go to https://www.twitch.tv/settings/connections and screen shot the Streamlabs connection.

[gritty isle]

That looks good. Is the Twitch account on your Discord profile the correct channel?

[median oracle]

yea

[gritty isle]

I'm going to ask the staff to check your Alert Box. Hang on a few minutes.

[median oracle]

thanks brother

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[molten anvil]

Dear Streamlabs support,

[quick heart]

Hey, so I fiddled with some more settings (on my VPN this time) and after enabling the virtual network adapter option, I can now connect with 100% reliability. I have no idea why that fixed it... but at least it works for now, idk if it'll work come tomorrow though. also adjusting this setting fixed the twitchtest thing, but this is what i got from the results. any clue what's going on here? (again, the stream works..)

[gritty isle]

That is your ISP blocking the connection.

[quick heart]

So then the VPN is the only thing allowing me to bypass that block, am I understanding correctly?

I'm not very tech savvy but I'd still just like to get a better idea of what's going on

[gritty isle]

Oh, that's with the VPN on? There's not a good solution for that sadly. You can try and reach out to the VPN Support.

@molten anvil I see your deleted message. Don't include all the screen shots in one post. One screen shot per post.

Multiple attachments like that look like bots or compromised accounts.

[molten anvil]

Dear Streamlabs support, I have been trying to fix the blury stream of mine but with all the tutorials i've whatched nothing changed. I have an rtx 3060ti and a ryzen 5 5600 and 32 gb of ddr4 ram. is there any way you could help me to get a nice looking stream? Thanks

[gritty isle]

Looks like you're streaming to YouTube. Screen shot Settings > Video please.

[molten anvil]

here,

[gritty isle]

You monitor is set to 1920x1080?

[molten anvil]

I don't understand the question sorry my english is not perfect

[gritty isle]

Is the resolution of your monitor set to 1920x1080?

[molten anvil]

yes i think so, also i bought this monitor 3 days ago

[gritty isle]

Okay, you're best bet then is to increase the bitrate. YouTube will accept a bitrate of up to 51000, but you don't want to go over 75% of your upload bandwidth.

[median oracle]

@gritty isle any update on the staffs response?

[gritty isle]

Still waiting, sorry. They are short staff today.

[median oracle]

thats fine just checking

[molten anvil]

i have tried 25000 bitrate before and chat gpt told me that was even to high

[gritty isle]

I wouldn't go that high. Try 21000 and then increase by 1000. If you start getting dropped frames, drop down by 1000.

And don't trust ChatGPT for streaming settings.

[molten anvil]

Is there any way you could tell me if the other settings are any good for my setup when i want to stream fortnite or apex legends etc.

i mean in streamlabs with the pictures i send you

[gritty isle]

They refreshed your widgets and test them and they are working. Should be good for your next stream.

[gritty isle]

You're Output settings look good. With fast motion, there's always going to be some pixleation. The stream is never going to look like what you see on your monitor.

[molten anvil]

hello i'm back, it has stil not fixed but i want to try to fix on 1080p 30fps but how much bitrate would i need for that?

[gritty isle]

Again, up to 75% of your bandwidth. Starts at 22000 and go from there. And remember, its not going to look exactly what you see on your monitor.

[rare cairn]

I really need to talk to an actual person and not some checklist or self automated help yourself stuff. About charges I keep getting charged for.

@gritty isle Please help.

[gritty isle]

We cannot assist with issues involving payments in Discord. You will need to submit a ticket for assistance: https://support.streamlabs.com/hc/en-us/requests/new.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dense pawn]

Guys, once a year I get an e-mail saying my streanlabs account will be deleted if I don't confirm via e-mail, but it just directs me to streamlabs's video editor. Is the account mentioned in the letters only my video editor account or everything I have connected to streamlabs?

[soft nimbus]

why does my scene appear before the transition? how can i fix that

[craggy idol]

so i was asked to put my issue here. I would be streaming for a while but around hour three mark it would magically get overloaded.

i was told to put the output to 1280x720 due to Twitch's limited ingest bitrate of 6000 but i multi on youtube and twitch. rn i run bitrate at 5000

[gritty isle]

That pertains only to the video editor.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[misty ingot]

I have Ultra. I have the OBS Plugins installed. In OBS I have it set up for multiple streams in Twitch, Kick, and Youtube. That works fine. I added the Chatbox widget into OBS and nothing shows up in OBS. This is the chatbox in OBS.

[uneven tinsel]

Any ideas why as soon as I start to stream, fps drop and its makes BF6 unplayable? I have a 4070ti and 9800xd

[lofty torrent]

How do i get my chat to show on stream? Im using streamlabs console

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[rapid dawn]

Did u find issue for this?

Did u fix it ?

Any1 know how to fix black screen streaming league of legends in game capture ? Tried everything idk what im doing wrong

[gritty isle]

For League of Legends, we advise the following setup.

Client & Pre-game lobby should utilize a Window capture source https://i.imgur.com/poIYSr8.png

Make sure the League Client window is selected in the Properties of the Capture Source.

In-game should utilize a Game Capture source https://i.imgur.com/CFvruTn.jpeg

Finally, I would also suggest running League of Legends in Borderless Windowed Mode.

[fathom grail]

Multi chat doesnot show in my obs

[rapid dawn]

If i have it full scren, i can't see the abilites etc, because it gets "too far" away if u udnerstand what i mean - and do i manually have to change between hiding game caption and window caption for pregame client and ingame cient? @gritty isle

[manic storm]

hey all, recently new to streaming on PC, I installed Stream labs but i don't know how to mute the audio from discord

[gritty isle]

Different scene would be best to avoid capture interference. Use a bit key to switch between scenes.

[wispy latch]

@manic storm 🎵 Want to split your audio?
Maybe you’d prefer the stream doesn’t hear your Discord, music, or other apps? You can do this within Streamlabs Desktop using Streamlabs Application Audio, or you could use a software like MIXLINE for more advanced audio control.

📚 Check out these guides:

• Streamlabs Application Audio Capture Guide
• Using MIXLINE with Streamlabs Guide

[rapid dawn]

now i made it full screen, can you see that abilities and some of the map is not visible fully?

My question is, now i made it "fit to screen" but how can i make it full in the black corners?

[gritty isle]

Right click on the source, choose Transform; the Fit to Screen.

[rapid dawn]

This is when i do fit to screen

[rapid dawn]

This one is fit to screen

idk if i fixed it, it looks fixed in stramlabs? i changed my display resolution to 2048x1152 - and in league of legends game client it's 2048x1280 - Is this a viable solution? at least it's full screen now in the stream

[gritty isle]

Your base resolution should be set to the resolution of your monitor. Your output resolution should be what you want the resolution to be in Streamlabs.

[ocean tiger]

Hello, does anyone know why all my audio sources cut out for a second during transitions? 🤔

This never used to happen.
Additional: This happens with both fade and stringer transitions.

[ocean tiger]

if someone knows the answer, please @ me so i don't miss the reply.

Thanks

[misty pewter]

Hello, I'm trying to livestream on the mobile app and I have purchased Ultra with my Twitch account connected however whenever the app says I have gone live I'm not actually live on Twitch. Can somebody help me, this is super frustrating

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your discord per the tagged instructions below, and then...

For assistance with Streamlabs Mobile, hop over to #vip-support, which is one of your subscriber benefits!

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@misty pewter, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[plain oracle]

can someone help me i logged on streamlabs and my computer look like a phone

[gritty isle]

You're Output Resolution is set for the vertical orientation.

In Streamlabs Desktop, go to Settings > Video > Output Resolution and swap the values.

For example, if the Output Resolution is set for 1080x1920, change it to 1920x1080.

[plain oracle]

oh thank you immediate fix also i have the stream ultra can i get the tag too

[gritty isle]

You're welcome and thank you for being a Streamlabs Ultra subscriber!

Go ahead and link your Discord!

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@plain oracle, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[plain oracle]

Ok did it

[gritty isle]

Woo Hoo!!!

[plain oracle]

I happy i pay streamlabs thank you

[gritty isle]

You're welcome! Thank you for choosing Streamlabs!

[stiff saffron]

Hello, im using streamlabs console and it wont stream to tiktok, ive reauthenticated and unlinked and relinked my account and it isn't working

[gritty isle]

Have you applied for and been granted Live with Streamlabs?

Live with Studio is a completely separate permission and doesn’t automatically grant any other permission.

If you are wanting to stream to TikTok from Streamlabs Console, you need to apply for access.

You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok

[viral mural]

No access.

[gritty isle]

Do you have an active Streamlabs Ultra subsciption?

[viral mural]

Yes

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please link your Discord and gain access to the VIP Support channel, one of your subscriber benefits.

👇

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@viral mural, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[gritty isle]

Otherwise I'd have to catch up on your issue. Plus I have a unexpected work emergency I'm having to deal with so my replies will be slow for a bit.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[viral mural]

I'll do it tomorrow morning
Away from PC during the wekeend

[gritty isle]

Have a good weekend! 👋

[heady lodge]

Hey my KICK transmission ended and for some reason I can't reconnect...

[gritty isle]

Sorry, I'm a bit busy with a work thing and my replies are a bit slow today. What exactly happens when you try and start your stream again on Kick?

[heady lodge]

streamlabs is all of a sudden disconnecting and reconnecting... this has never happened before... i've been live for 2 hours and boom it disconnected

[fast niche]

can anyone help me with this
i cant get the access to stream on tiktok it have been under review 3-4 days pls help me
I got access to tiktok live studio but i cant get this pls help 😭

[gritty isle]

You'll have to wait for TikTok to approve your access to Streamlabs.

Streamlabs has no input on the decision TikTok makes and cannot see why they make a particular decision.

[gritty isle]

If you try and reconnect right away, that might happen.

Make sure your using NVENC (or AMD equivalent), Kick doesn't support HVEC.
Make sure your Output Resolution doesn't exceed 1920x1080. Ideally it should be 1280x720.
Make sure your bitrate isn't exceeding 3500.
Make sure that you set your Stream Title and Category on Kick before you go live.
Double check your Keyframes are set to 2. Sometimes Kick likes Keyframes to be set to 0 (zero).

[soft nimbus]

.

[heady lodge]

I’ve been streaming on kick with my current settings for 2 months… and this morning I was live for 2 hours.

Then all of a sudden it disconnected and is having trouble reconnecting now. And when it does connect, dropped frames makes the kick streamers based go offline again

[gritty isle]

Sounds like the path to the ingest has gone bad. Try using the Stream to custom ingest and set up Kick there. If you still have issues with dropped frames, choose the next closest ingest.

For example, if you're in Houston, try Houston, then try Dallas or Chicago.

[heady lodge]

i don't understand... how do i do that?

[gritty isle]

Settings > Stream > scroll all the way down > Stream to custom ingest > Choose Custom Streaming Server in Stream Type. Then plugin the RTMP URL and Stream key.

https://help.kick.com/en/articles/7066931-how-to-stream-on-kick-com

Hmmm, doesn't seems like they have a publically available list of ingests. Figures.

[heady lodge]

i restarted my pc and everything seems to be working again

[gritty isle]

Oh that's good to hear. Could be your network stack was messed up somehow.

[wheat umbra]

Meeting to stream now and it just isn’t going live on twitch. And YouTube is just portrait

Is there any known issue ??? I was live last night no prob.

[thorn gull]

i was live last night with no problem, im trying to stream now and twitch is not showing that i am live is there anything i can do?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

@wheat umbra @thorn gull Hop over to #vip-support

Hop over to #vip-support. It seems there is a issue with mutlistreaming.

Oh, that post went away.

[rapid wagon]

I need help, where can I write... (YouTube text to speech)

[gritty isle]

In this channel.

[rapid wagon]

Is it possible to use Streamlebs to make text to speech for YouTube chat?

[gritty isle]

We don't have anything native in Streamlabs for text to speech chat. You'd have to find a third party program to do that. Are you sight challenged or just have one monitor?

If you just have a single monitor and you're on Windows, you might be able to use our Game Overlay: https://streamlabs.com/content-hub/post/streamlabs-game-overlay-for-single-monitors

[rapid wagon]

I just want someone to read what I wrote for me 🙂

[gritty isle]

Ah, gotcha. Nothing native in Streamlabs for that. Often requested for sure.

[rapid wagon]

Actually I want to create a Google Cloud file but I get an error in "file". Do you have any information?

[gritty isle]

Looks like a permission issue within your Google account.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rapid wagon]

I think everything is correct... I have repeated the steps many times. I have only been having problems with billing lately.

[gritty isle]

Yeah, looks like Google Cloud TTS is not completely free.
https://cloud.google.com/text-to-speech#pricing

[rapid wagon]

danke

[gritty isle]

You're welcome.

[signal umbra]

hello, I joined for someone to help me with a problem I am having with stream labs. my mic is fine on discord where I can yell or make a long aaahhhh scream, but on stream labs it cuts my mic and muffle it for a bit whenever I scream or say a long vowel. How do I fix this?

[gritty isle]

Try disabling Windows audio ducking by enabling this option.

Settings > Advanced > Audio

[signal umbra]

nothing changed, it only spiked for a sec and it went back down, cutting me off and muffling me again.

[gritty isle]

Might then need one of the audio filters. https://streamlabs.com/content-hub/post/how-to-improve-mic-quality-in-streamlabs-desktop

[signal umbra]

I found the problem

thank you so much, have a happy thanksgiving

[gritty isle]

You too! 👋 🦃 🥔 🥧

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[frigid mauve]

Could anyone explain to me how I make my viewing screen bigger? It's super small and I can barely see the game I'm playing, I have bad eyesight. When I try to expand it, it just makes the game bigger and all out of line with the box

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[stray moss]

My audio settings are set to montior and output, but I can here my alerts, but my stream can't. What's up with that?

[vivid ermine]

hello, do anyone know the streamlabs discord bot, how we assign it wich roles it should give on subs / follows in discord?

[gritty isle]

Can you go into your Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[orchid flax]

you just need to link your discord with streamlabs and it should work..

[marsh maple]

Hi i'm wondering is anyone can help me, I have YouTube Superchat alerts set up and i'm running into a problem,

I have a specific alert that appears when a user Superchats 6.66, now this only works if the user Superchats in USD, any other form of currency like EUR, GBP, AUD does not trigger the alert when they Superchat 6.66, is there anyway to fix this so all currencies can donate that amount to trigger the alert as it only favours my US audience.

[vivid ermine]

and then it knows wich role the twitch-follower and twitch-subscriber is?

[gritty isle]

Your using Streamlabs Chatbot? The Discord Bot is for Chatbot to enable commands to be run in Discord.

I don’t think it can auto assign roles, but I might be mistaken.

If you’re using Chatbot, I’d ask over in the Chatbot discord for the best answer as the Volunteers there are the most knowledgeable about Chatbot.

Chatbot Discord: https://discord.gg/xFcsxft

[orchid flax]

Yes, it will have tier 1, 2 & 3 automatically

[vivid ermine]

thanks guys

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lusty lark]

I multistream on both Twitch and TikTok. However, the audio on Twitch suddenly cuts out and does not return, including both microphone input and in-game audio. TikTok remains fully functional with no issues.
Could you clarify what might be causing this problem on the Twitch side?

[ionic ferry]

Hello I have a question for any that streams on tiktok, if you do please reach out to me.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[agile owl]

This @neon cove

[neon cove]

thanks a lot it now i see name of what screen game

[agile owl]

hopefully it should capture apex

if their anti-cheat doesn't let it capture

[neon cove]

cannot go live

[gusty umbra]

Disable dual output if you’re not streaming to 2 platforms.

[neon cove]

off topic
what is tgi means

in games

[gritty isle]

Seems to have many meanings.
The good life
One meaning is French slang for shut up
🤷‍♂️

[proud otter]

can someone help me set up the game thing i dont understand how to put my game into the screen

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[karmic pollen]

Can someone help with a splitting audio issue I am having? I used the beta audio application to split the game I am playing and Spotify properly, and desktop audio is muted. I have changed the alert box widet to monitor and output but I can not hear the alert. I can see the audio bar moving in the audio properties on the right though. Curious to know what I am missing.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pale urchin]

I have two youtube channels, and i'd like to connect it to one streamlabs account - is that possible?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[spring loom]

I need to know how tipping money Send to paypal? There not showing any option or way to settled to paypal

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tidal pulsar]

How to fix when your stream lags for better settings on tiktok

[heady lodge]

my kick stream keeps going offline... it's been happening a couple days now... first time this has happened in the 2 months i've been streaming on kick

[bright haven]

Recently came off a three month gaming/streaming break to find that if I enable WTRTI while using Streamlabs Desktop, War Thunder doesn't recognize my keyboard or mouse . . . Using either app individually creates no problem. There was no problem before my break.
Just posting around to see if anybody has any thoughts.
MSI 890 ACE
GEFORCE RTX 4070S
TRIDENT GSKILL 64GB

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[runic pine]

Hi everyone, I'm getting a little frustrated with not being able to find a solution.

I have 2 problems.

1. The Mini Feed doesn't work.
   I have tried to follow a solution in an old Reddit thread, but to avail. I have disconnected and reconnected my Streamlabs from Twitch, cleared my cache, and even reinstalled Streamlabs, but nothing has worked.

2. Application Audio doesn't work.
   As simple as the tutorial that's provided on the Streamlabs website is, it doesn't seem to work for me.
   I run a channel in which I host study/co-working sessions, where I rarely use my microphone and only wish to capture my Spirit City audio. But occasionally, I will want to do something in another tab, which will be heard through my desktop audio output, and I don't want that. Ideally, I only want the alert boxes (Ko-Fi, Throne, and Twitch) to be heard alongside the game.
   I've yet to try installing a third-party app to split my audio, but I'd rather avoid that to make streaming with Streamlabs as easy as possible for myself, without having to open more programs.

Are there any known solutions? Thanks in advance.

[spring dust]

Are there any kicks goals?

[potent oak]

Hello ! I m having issues with Streamlabs today.. My alerts are not working, when I do a widget test via Stremalbas or via my Dashboard it s working but when someone is following or subbing it doesn t work.. Any ideas?

[viral mural]

Is there going to be an official announcement on the amount of issues reacurring?

i.e. alerts not working, disappearing audio, building delay when multistreaming?

If not I and other Lithuanian streamers are concidering quitting the platform. Please address the issues. When should your clients expect a fix?

I had to completely stop multistreaming due to my YouTube / Kick viewers complaining they are minutes behind Twitch.
Also since Twitch is my main platform, I can't continue risking Twitch losing both input and output audio (only fix: restart), which happened in the middle of the tournament event, twice the same day.
Very scuffed, considering the price
Free alternatives offer better service

[formal osprey]

Dual Stream setup was working just fine earlier today have my Elgato HD60s connected to my gaming pc and stream pc and it all works well Im not sure what went wrong but my audio is showing on the sound capture on the gaming pc and all settings are correct and not changed on both PCs and I can see my screen on streamlabs its literally JUST the audio not coming through on Streamlabs???

[glacial frigate]

so the Mini Feed (Recent Events) aint working for anyone? i tried fixing it for like 2hrs

[gusty umbra]

Hey there. I’m sorry you’re having issues. Thank you for being an ultra subscriber. Head over to #vip-support and they should be able to help you with those issues.

[gusty umbra]

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skips steps and don't perform them out out order.

If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[glacial frigate]

i did exactly that like 3 times today haha

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[crimson drift]

hey i need help if possible

[runic pine]

Huh... suddenly these problems have solved themselves... Strange.

[crimson drift]

is there a way of changing ur payout method on twitch

[rancid atlas]

i bought an overlay and wanted to use it in streamlabs, its got animations and all, such overlays worked in the past just fine, but now when i import the overlay file im stuck in a never ending loading loop, i tried turning hardware acceleration off and on and downloaded all the drivers and systems that go with streamlabs but still it doesnt work. even a friend of mine with the same settings tried it and it worked for him just fine please help

[gusty umbra]

Twitch default is PayPal I believe. If you want to change it to their other approved methods, you will need to login to your Twitch account and manage it there.

[wispy latch]

@modest wyvern
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[placid sun]

But I'm bug where you see the small screen how can you fix it? and for weeks it has been doing so and it does not solve.

[silver elm]

Hello when I launch StreamLabs Desktop on my MAC (intel) nothing loads it is just a blank screen. I am able to go inside of settings and make adjustments but my Main/Home screen is just blank no matter what I do, from reinstalling to updating. Please help. thanks

[viral mural]

@oak cloud heya, reopen the case please
I'm streaming right now, and it's the same issues all over again
This time Twitch is crashing a few times

[gritty isle]

Please post over in #vip-support. A staff member will re-open your thread.

[placid sun]

Assyrian that streamlabs mobile does not work anything, everything buggy and nothing works, but when you want to fix sti bugs? and absurd you can not work like this

Alerts that repeat endlessly without clicking anything, everything that you glitch nothing you can do

[vagrant nova]

is anyone else having trouble with the mediashare? im trying to request things but they dont get sent to the queue

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fluid brook]

i just did

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[languid wing]

Ive got an issue that just started today, every time i load up runelite on game capture it instantly closes runelite, bren working for the last year and a half but today it instantly closes my game as soon as i load it into game capture

[cinder panther]

Hello,
I have a problem in Streamlabs since some time now: I can't use Ctrl+Z to undo and Ctrl+Y to redo actions. For example when I resize something and want to undo it I need to right-click it and click on the undo thing.

Someone an Idea what might be the problem?

[glad pasture]

I have just updated with 1.19.6 and now everytime i close SLOBS and open it i will automatically be logged out and then i will be forced to log back in but in vertical format

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[lament mesa]

So, I'm having a bit of trouble with my Streamlabs Desktop Program. I'm trying to do movie reactions with Streamlabs, and for some reason, it won't display the movie that I am reacting to. I am currently running on Windows 10, don't know if that's a factor, and I am aware that Windows 10 is no longer supported. I can send a screenshot of what it shows when I recorded a video on Streamlabs, if it helps. Is there anyone here who can help me?

[coral jungle]

I’m trying to stream to Twitch and Tiktok on the dual output. It’ll say I’m live on twitch and TikTok. But I’m not actually live on TikTok. Is this a stream labs issue or TikTok issue?

[coral jungle]

I’m no professional, but I’m just gonna guess that is probably a piracy protection thing. So people don’t get to watch the movie for free or something you know? Like for example, if you were to like screen record on an iPhone and go on Netflix, it wouldn’t show the movie your screen recording. It would just be a black screen.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wooden fulcrum]

Hey sorry to interrupt but I have my own issue. I tried doing a media share stream on Monday but cloudbot was not working and I know it was cloudbot and not the widget in obs because not only was the confirmation message not showing up in chat there was nothing showing up in the recent event tab. It was as if the command did nothing. I tried other commands and they weren't working either. I also tried going through my tip page to activate media share and I worked there. And yes I tried all of the trouble shooting steps for if cloudbot is unresponsive and none of them worked

[gritty isle]

Have you applied for and been granted Live with Streamlabs?

Live with Studio is a completely separate permission and doesn’t automatically grant any other permission.

If you are wanting to stream to TikTok from Streamlabs Console, you need to apply for access.

You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok

[wooden fulcrum]

Me to but in my experimentation the problem is cloud bot because other commands aren't working and it works if I go through my tip page

[wooden fulcrum]

Does anyone know what's happened to cloud bot I've tried all the common fixes multiple times but it still doesn't respond to ANY commands

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[vagrant nova]

i thought that be the problem, but no one was complaining about it lol i just went back to stream elements im lost

[vale dagger]

hii, im setting up a fifine ampligame d6 streamer deck - its asking for client_id and client_secret - is there a way i could get help with this or if u guys have a tutorial setting this up - thank youu

[ivory cove]

my friend is trying to join my studio on streamlabs talk studio when he joins his mic isnt working but when he tests his mic in the test audio tab in the studio it works and we cant work out why

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ocean tiger]

I have an issue with all my audio sources cutting out for a second when changing transitions.
This happens with both fades and stingers.
It simply effects the smoothness especially with music or mid conversation.

Any help?

[ocean tiger]

Bring back the days when SLOBS had dedicated ticket support systems.

[gusty umbra]

I’m sorry, I’m not sure about your issue and I’ve got food in the oven. We do have a few ways to get support. You can use the #🤖ask-robokev channel. It’s pretty good! You can also submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new if you are an ultra subscriber, if you link your streamlabs to your discord, you have access to live staff support, via the #vip-support channel.

[fluid brook]

Greetings I need help by a real person about my streamlabs

[gusty umbra]

We are all real people here. Apart from RoboKev in the #🤖ask-robokev channel. Please post your question.

[tame flume]

Hello everyone! I have quick question. How can I stream with 6k bitrate on twitch and 15k on YouTube and TikTok with streamlabs?

[fluid brook]

i have a learning disability and the bot is no help to me sorry

plus my memntal depression and anger issues dont help

mental depression

i cant ask #🤖ask-robokev I need a real person

the bot confuses me

i stream on twitch and kick

[rose snow]

i can not get my encoder setting right my streams keep coming out choppy i have a good pc and great internet i need real persons help if possible .

[desert briar]

where can i change where my recordings go

[fluid brook]

i need to stream and having problems puitting my twitch and my wow game on streamlabs I got my camera on it but thats it

[gritty isle]

Settings > Output > Recording Path

[gritty isle]

You can’t. One bitrate for everything. Since you’re including Twitch, the bitrate for you is 6000.

[tame flume]

So there is no way to do via streamlabs but how about OBS?

I also paying 20$ a month for ultra

[gritty isle]

Link your discord per the tagged instructions below. 👇🏻

[wispy latch]

Streamlabs Ultra & All-Stars Discord Access
@tame flume, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!

🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard

Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[trail nova]

My game capture is showing up as black and when I put it through as window capture TikTok keeps restricting my stream for unoriginal content

[gusty umbra]

Some games don’t allow game capture. As far as TikTok, you need to appeal with them for unoriginal content.

[uncut quarry]

having slid issues tried unlinking re linking from streamlabs console because i dont have a capture card and cant find no work around

[oak cloud]

this means that your Twitch account already has an SL ID account linked to it. So you can see what account that is if you log into Streamlabs.com with your Twitch account > click your profile picture > click account settings. Then you would want to log into Streamlabs Console with that SL ID and it should show up with the connections there.

Or you can unlink your Twitch or any other accounts and link them to the new SL ID that you made on console (which is what I think happened). But you could lose any information that was origianlly on your accounts. so the first option is better (to just log in with the SL ID that it is already linked to)

[uncut quarry]

thank you ill have a look now

[uncut quarry]

that worked thank you

[wooden fulcrum]

I've been having the issue of cloudbot not responding to commands since Monday and I have tried all of the common fixes multiple times (at least 10 for each) and in multiple combinations. I've even made 2 shell accounts to test if it's just me that has this issue and while it didn't work with the shell accounts cloudbot was working in another streamer's chat, making me think something is wrong with the way it's set up. I was even considering buying ultra just to see if having a custom name would fix it.

ok so I just made a test command and cloudbto did respond so IDK what teh problemis

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wooden fulcrum]

ok so I did some more testing and found out that only default commands are broken custom commands work fine

[trail nova]

I’ve appealed every time I stream just disapproves it it’s not because of certain games I was streaming for a while then it randomly just stopped working one day

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[drifting nacelle]

I added the media source widget URL to OBS and audio wasn't playing, by showing video I saw that it plays on streamlabs but on OBS it says to log in, do I just need to keep youtube in the device signed in?

[random pilot]

Hi, I see no option for 4k for my Webcam. It's a Canon r50v

[grim wadi]

On my dashboard and my plugin is not showing my recent followers and subscribers, and also is showing that my latest stream was on 11/24/2025 and it was yesterday 11/26/2025, why the widgets is not working?

[fiery kelp]

Ok I’m so confused I added the dock chat to my twitch I want sound to play when someone messages me in twitch how do I make that happen??I’ve been struggling to figure it out

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wooden fulcrum]

I'm having a problem with cloudbot where it responds to custom commands but not default commands. I even tried giving aliases for the commands and they didn't work

[main pulsar]

Hi Streamlabs Support Team,

I'm reaching out because I'm trying to cancel my Ultra subscription. I had initially subscribed because I wanted to use the multistream feature on my iPhone for a gaming event. Unfortunately, despite having a strong internet connection 5G mobile data and everything the live stream never actually went live on any of the platforms I wanted to multistream to. I tried YouTube, TikTok, Twitch, and Kick, connected all the social media accounts I could and used custom stream keys where needed, but the stream just wouldn't start.

In the end, I had to switch to a different app and buy their subscription to get the multistream to work. So now I'd like to know how to cancel my Ultra subscription with you since it didn't serve the purpose I needed.

Thanks a lot for your help!

[wispy latch]

@main pulsar, we're sorry to see you go! 👋

How to Cancel Your Ultra Subscription

To cancel your Ultra subscription, please visit the first link provided below. You can also find this by clicking the dropdown menu next to your Profile Picture in Streamlabs Desktop and selecting "Memberships." Once on the membership page, scroll down until you see "Manage Subscription."

ℹ️ Important Notes:

• Your subscription will not be billed on its next renewal date.
• You will continue to have access to Ultra features until your current membership period ends.
• If you have further questions or concerns about your subscription, please use the second link to contact our support team.
• We prioritize your privacy. As such, we cannot discuss payment-related questions directly in Discord. For any payment inquiries, please use the second link to reach our support team.
• You can renew your Ultra membership at any time if you decide to come back!

For your convenience, here are key links:

• Cancel your Ultra subscription here
• Contact Support for subscription questions

[main pulsar]

thank you

[potent prism]

hey guys!, i need a help here, my obs don't capture my game, i want to stream league, but obs dont capture, any hint?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[latent hedge]

I am facing severe audio lagging issue when playing F1 25 over Streamlabs Console. Both Youtube stream and Twitch stream is having issues. Is this a known issue? Any suggestions on workaround/fix?

Tried Forza Horizon - Audio is good with that.

[uncut quarry]

Anyone know why my console isn’t connecting and going live too stream labs can’t figure out what’s wrong with in after linking and re linking everything

[gritty isle]

Last frames of the video show you don't have an active Streamlabs Console subscription.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

https://streamlabs.com/content-hub/post/console-subscription-and-billing

https://streamlabs.com/content-hub/post/streamlabs-console-faq

[river dust]

Ok this may be dumb but i just installed streamlabs and my mic is attached/locked to my webcam source? I can’t separate it or use my mic independently

[uncut quarry]

Okay thank you

[haughty eagle]

Ayuda con fups card

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[coarse agate]

Hello ^^
I am new with StreamLabs (and french 🇫🇷 )
I try to present an image slide show.
I have this settings.

My issue is :

1. The first slide is not the first or the last one of my folder
2. Even if I have unselected random (lecture aléatoire), slides are showing randomly after I click sur next (hotkeys/Shortcut)

What the process to start with 1st slide 001/1/smaller number/name and being sure slides goes in the right order ?
Thank you

[umbral spear]

Hello, Im trying to set up streaming through streamlabs using a PS5 for gameplay and a capture card. I can get the visuals in the source but I can't hear the gameplay audio at all. What should I do?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[pale arch]

For some reason my chat overlay doesn’t show the full username for my viewers

[clever abyss]

Hi i have a question is the issues for multistream clear? So can i buy ultra to use it? 🙂

[gritty scroll]

Hi! I have a question — what’s the usual response time from Streamlabs support?

I’m having an issue with 2FA verification and I need it removed because I changed my phone, the old one is no longer accessible, and the authenticator app didn’t transfer my tokens since they were stored locally ;_; I’ve already contacted support about this and I’m wondering how long I’ll have to wait for a reply. I’m short on time because the discount offer for the Ultra plan ends on Monday, and I wanted to take advantage of it.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hallow nexus]

i am utilizing adobe fresco on SL Console. Can I utilize adobe fresco and chroma key so i can John Madden my average game play?

[gusty umbra]

Tickets are answered in the order received. We do not have any sort of ETA here

[hallow nexus]

Thanks you all. I know it's the day after Thanksgiving. I hope it was a good one.

[neat vigil]

Trying to open Desktop application it goes through process to end up blank

[wild grove]

how come i can apply for tik tok, get approved, then come back 24 hrs later and not be able to stream to tiktok?

[mellow portal]

having bluriness and just ovr bad quality with high, my specs are
CPU: ryzen 7 5800
GPU: Radeon RX 6750 XT
And 32 gigs of ram

[dark storm]

Can we not multistream to Twitch/Tiktok anymore? Got a desktop has encountered a critical error twice and sent a report. now getting internet failed to connect to streaming server. please check internet connection. please confrim twitch is horizontal stream. I have internet and stream is Horizontal. Also logged out and logged back into my account

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hallow herald]

hello am trying to capture league of elgends but it shows black screen what to do

[fresh kiln]

i cancelled my trial and i paid for a month but for sum reason it says its still on trial

i need this fixed cus i need overlays

[urban latch]

hi when i open streamlabs all of my audio becomes distorted/ robotic how do i fix this

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dire kindle]

I am trying to find a way to add music to my streamlabs i cant find a way to do it

[gusty umbra]

You can use whatever service you want to play music (read up on copyright licensing on music first). Then use this guide to split audio sources so you can exclude them from vods and stuff. https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[dire kindle]

I dont have the options of app capture, maybe cause im on MAC?

[gusty umbra]

Ahhh. Correct, you do not.

[dire kindle]

Owh! What a bummer! Thank you for your help!!

[swift stream]

trying to get my 2nd camera back up and going. Windows camera settings shows it fine. stream labs has this like scattered signal issue. i used this camera fine for like forever and its now like this.

well. it keeps not working on the windows side now. probably going dead.

[river dust]

Hello, why is there no hevc or h.265 option for streaming to youtube?

[chrome sedge]

Hello, I’m having trouble streaming on macOS Tahoe using Streamlabs version 1.19.6. The audio cuts off ever few seconds. Tried resetting cache, bitrate/fps, lower audio hz and nothing. Anyone got any ideas?

#technical-support

@agile owl

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wintry lichen]

Hello guys, for any reason, since few days, new followers, subscribers etc... isn't appearing on streamlabs recent event. Even on my dashboard, all activty stop 3 days ago, nothing new since few days. How can I fix that please ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[vocal storm]

Did you get this fixed? Having same issue

[urban latch]

so for me what fixed it was going into the desktop audio on streamlabs obs and changing the Input from (default) to the name of my monitor

[frosty reef]

I need help with something
why is my sources removed?

[random pilot]

no one replied...

[vocal storm]

Ok will try that today. As soon as i open streamlabs, my computer throttles sown and starts bugging out

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fluid brook]

I need help[[ with streamlabs i want to stream now