#technical-support
1 messages · Page 169 of 1
@quick burrow
Troubleshooting Desktop Audio on Mac
If you're experiencing difficulties capturing your Desktop Audio in Streamlabs Desktop on a Mac, this guide provides solutions to help you resolve the issue: Capturing Desktop Audio in Streamlabs Desktop for Mac
problem is i dont want to use desktop audio for apple music xd
Its the way Apple Music is designed. Its audio output cannot be captured with the Application Audio Capture.
thats bad xd because idk now how to use music on streamlabs, because with the desktop audio everything else you can hear too and i dont want that xd
Sorry about that. Decision by Apple. We can't do anything about that.
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
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anyone know why my mini feed dont update anymore since 2 years xd
@quick burrow ⛓️💥 Disconnecting Your Streaming Service
If you need to disconnect your streaming service (like Twitch, YouTube, or others) from your Streamlabs account, please follow these clear steps:
- Log out of Streamlabs.com (you can use this link to force a logout and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left 👤)
- Follow this guide to disconnect the specific streaming service from Streamlabs
- Once you're done, please log back Streamlabs Desktop or streamlabs.com with the account disconnected
Went through the standard heartache of contacting TikTok as to why my live access was revoked if I had no restrictions or violations, even they saw I didn’t have any of that and mentioned it. My access review has been stuck on “wait one business day” since Monday. And all I got was also constant automated emails back before with no dire fix to help my issue at all.
They likely looked at your 'Live with Studio' access. You might have restrictions or violoations on 'Live with Streamlabs'. I'd reach back to TikTok which I understand is an exercise in frustration but there is nothing Streamlabs can do about this.
Yea I never used my TikTok live studio on desktop, I only used streamlabs dual output to stream to twitch and TikTok at the same time. I don’t know what else to say, they refuse to help fix it at all. This is all I got.
TikTok Studio live would be done via their app, not Streamlabs Desktop. Only thing I can suggest is wait a couple of days and see if the status changes.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
can somone help im using obs with chat box and it doesn’t come up when I stream
Chatbox Widget page: https://streamlabs.com/dashboard#/widgets/chat-box
- Make sure that Custom HTML/CSS is disabled.
- Make sure that the Browser Source for the Chatbox Widget is at the top of the Source list.
- In the properties of the Browser Source, click the Refresh cache of current page button and check the option Refresh browser when scene becomes active.
Also note that if you are streaming to YouTube, Chatbox Widget only works if your are Live with a Public stream; Private and Unlisted streams are not supported in Chatbox.
how do I do custom html and what rez should I make it?
@random heron 💻 Custom Code & Streamlabs Dev API Support
While we do not provide direct support for custom HTML, CSS, or JavaScript within your alerts and widgets, or for the Streamlabs Dev API, we can point you to some helpful resources.
📖 Learning & Examples:
- For those interested in advanced customizations, we highly recommend taking time to learn how HTML, CSS, and JavaScript work.
- A great resource for learning web development basics is W3Schools CSS Tutorials.
- Please Note: The provided YouTube link for video tutorials appears invalid. Please ensure you have a valid link to share for video resources.
- Many of the Widget Themes available in the Themes Tab of Streamlabs Desktop utilize custom code. You can install these themes and browse through their code to learn by example.
🔗 Streamlabs Dev API:
- If you're looking for information about the Streamlabs Dev API, you can find our comprehensive API Documentation here: Streamlabs Dev API Documentation
@gritty isle it still doesnt work
Try with Custom HTML/CSS disabled.
-Remove the Browser Source you have for the Widget from every scene where you have it
-Quit OBS Studio
-Hit windows key + R
-Paste this and hit enter %appdata%\obs-studio\plugin_config\obs-browser
-Delete the cache folder
-Start up OBS Studio again
-Add the Browser Source for the Widget in only one scene and set the following circled options in the Browser Source.
do u know why my stream won’t start with the plugin?
What plugin?
the stream lab plugin for obs
Looks like you scheduled a stream.
Yes, that's a scheduled stream.
Did you click 'Create Broadcast & Start Streaming' or 'Create Broadcast'?
create and start
For some reason, it scheduled a stream. I would go to your YouTube Studio and delete any Upcoming streams, and try again.
can I use the chat if I delete the plugin?
You don't need the Streamlabs Plugin for OBS Studio to use our widgets. Just add them as Browser Sources using the Widget URL.
ok let me try
how do I unitsall it?
maybe it’s not starting cuz I turned off start stream flow?
I don't know, I don't use the plugin. Just uninstall it per the instructions in the guide then see how it goes.
ok
I did it it didnt work
What is not working?
And I’m out walking my dog so replies will be slow.
ok
how can i get my social media to pop every now and then on my stream? do i need to use stream elements?
Check out our Sponsor Banner: https://streamlabs.com/dashboard#/widgets/sponsorbanner
Your stream is set not for kids?
yes?
If you go here on the Streamlabs web site https://streamlabs.com/dashboard#/settings/account-settings/platforms, the correct YouTube channel is shown there?
yes
I see two chat sources here. Why two? You should only need one. Make sure you are using the Chatbox Widget URL (red circle) and not the web page URL (red X).
I clicked copy
Delete both of those chat sources. Add a new browser source and paste the Chatbox Widget URL in there.
What do you mean?
Did you paste into a web browser? I asked you to add a new Browser Source in your Scene.
Then paste the Chatbox Widget URL in the URL box.
I deleted that so as not to leak what ever that was.
What you pasted doesn't look like the ChatBox Widget URL. It should be https://streamlabs.com/widgets/chat-box/v1/ followed by a string of numbers.
No, support has to be done here in this channel for moderation purposes.
That URL seems way too long to me. Maybe they are longer these days. 🤷♂️
do u know how to fix it
could u like send me a scene or some with a working one?
It should be working as far as I can tell. Next time you are live, paste the ChatBox Widget URL in a web browser and then type in your YouTube chat. It should appear in the Chatbox Widget and in the web page. Make sure you are live with a Public stream that is not for kids.
I did
That would not help any. Your settings are unique to you and I don't know them.
Only my stuff. I can't see anything else.
like the browser settings?
Only thing I can suggest is to remove all the browser sources for Streamlabs Widget from every scene they are in.
Then go here https://streamlabs.com/dashboard#/settings/api-settings, click API Tokens, then click Refresh.
Then follow these steps again
-Quit OBS Studio
-Hit windows key + R
-Paste this and hit enter %appdata%\obs-studio\plugin_config\obs-browser
-Delete the cache folder
-Start up OBS Studio again
-Add the Browser Source for the Chatbox Widget
I'm not a Streamlabs employee. I have no access to other people's accounts. I just help out here for free.
And I do need to now go feed the dog and start my dinner.
ok
@random heron Please don't tag those not assisting you.
I thought they where employees
can u help me then
I'm the same as Rufus i'm just a volunteer
but then why can’t the employees help
Streamlabs employees staff the channel for paid subscribers of our Streamlabs Ultra service. Volunteers staff this channel.
If you'd rather get support from a Streamlabs staff member, you can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new
so who should I ping
Do not tag anyone.
why
Becuase of the server rules: #rules
shoulkd I do widjet?
I've given you some steps above to reset your API token and redo the browser sources. I'd follow that and if you're still having issues, submit a ticket. I don't see why your Chatbox Widget isn't working.
Now I do need to go tend to my dinner.
I did all. tjat
Where do I see why my stream has so much delay? It's delayed almost 40 seconds
gng 💀
hey guys, i dont see the twitch vod track option even when having output in advanced mode
any one has any idea what to do?
In Streamlabs Desktop, log out. Wait a minute or two. Quit Streamlabs Desktop. Wait a minute or two. Launch Streamlabs Desktop as administrator, log back in by clicking the Twitch button; don’t click the Streamlabs ID button, and you should see the Twitch VOD Track option.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
im using streamlabs console and struggling to go live on tiktok any help
how can i set up a crowdfunding page or make mony to help vet bills ?
really dont get it
That’s not something we can help with.
anyone able to help
You have to apply for permission to use Live with Streamlabs. You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US
More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok
ty
Ok
I cant go live from my xbox
And when I try to connect my destinations to my streamlabs console it keeps saying theyre linked to a different user
I’m having an issue with major delay about 6-8 seconds any ideas or help on that will be great please and thank you
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!
Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord
Are you knowledgeable about Streamlabs products?
Get rewarded for helping the Streamlabs Community here in Discord!
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#announcements message
Hi - I am getting this when trying to setup multistream. I had an ultra account then resubscribed so wonder if this is why
im getting - this account already linked to another streamlabs account
I am setting my overlay in scene in streamlabs mobile. But when i go live my overlay is not showing on stream. I am a IOS user.
hello, I need support.
I am using Streamlabs Desktop on PC, and when I want connect my Twitch account, even if I previously disconnect any streamlabs on my twitch account, and do a new authorization, I receive a message:
This Twitch account is already linked to another Streamlabs ID Account. Please use a different account.
I read that it could be something in the back end of streamlabs to delete any twitch account previously connected ... but I am not sure...
Anyone know why my Mini-Feed dont update since 2 years xd
Hello, yesterday I had to uninstall Streamlab and reinstall it.
Now it takes into account the last follower.
Do you think it will automatically change the name when I have one more follower?
There's someone who has followers on my channel.
But the followers label and the total count label that I display on OBBs.
And I looked on the notepad.
It doesn't take the last one into account.
If you have to uninstall and reinstall the software and the label files every time,
Isn't there a way to automatically update it?
Hello, dear administrator, I will make annual payments, but are there any installment options? Could you please support me?
You need to have 25 followers for your software to take into account the last follower and the rest of the labels, that's right.
ok
Your friend will need to follow these steps:
Refresh the connection between Streamlabs and Twitch.
Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.
-
Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.
-
If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.
-
If you use the standalone Streamlabels application, log out of that.
-
If you use Streamlabs Desktop or Streamlabs Mobile, log out in those applications.
-
Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.
-
Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **
-
IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **
-
Log back in to all the other Streamlabs products you use.
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
That's not correct.
hey need some help because i dont know whats wrong with my settings on streamlabs but my vods keep getting like stutters or smth while editing clips it looks like a green screen but in the vod it just skips things entirely
When you sign up for Streamlabs ultra, there are a few options for payment. Yearly and monthly. You can choose what you want from that screen.
Hey everyone! Need help connecting to multistream via Streamlabs.
I tried the OBS plugin first and had the same issue where it said I dont have it configured, but I did, both when using OBS (copy pasted RTMP and link) and when trying to stream directly from Streamlabs desktop as well, made sure all my platforms were connected. I have used Streamlabs to multistream before so not too sure what I am doing wrong, and now I have paid for it so dont want to have to use an alternative, can anyone help? 🥹
1760018332-1b53a172-4d5b-4eff-b2f3-73e6447f9995
Please link your discord per the tagged instructions below and ask again in the VIP Support channel.
Streamlabs Ultra & All-Stars Discord Access
@brazen bison, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!
🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard
Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra
I've already done that
but I'm not going to do it every 5 minutes.
There's no way to display it automatically.
Then please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new
I've already opened 2 tickets but no one has answered me since Monday lol
I thought it would be faster on discord lol
Tickets are answered in the order they are received. Please be patent and they will get to you. Don't submit duplicate tickets. If you've submitted a ticket, the staff would prefer you work with them via the ticket rather than try and work in parallel via this discord.
I'm going to submit another ticket since I understand and I told them that I installed the label file, but the last follower doesn't take it into account.
And I was advised to uninstall the entire software and reinstall it, but that didn't do much.
If they explain better, maybe they'll help me a little better than my first ticket.
Now I'm going to send a message explaining the steps I took, I'll see.
Unless you can tell me exactly which ones to do.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Hi all! I have a very frustrating bug where, (only sometimes for some reason) my stream recording via Streamlabs freezes after ending the stream or ending the recording and it never stops freezing. There's a endless loading animation in the red recording button and the recording is never being generated. This ist very frustrating as I sometimes record for 3-4 hours knowin that my recording is active but there's no output at the end. Sometimes it works for no reason. I heard there was a bug with dual output? Maybe that's the problem? Looking forward for help! Thanks! 1760032388-49a26735-9c61-41f1-b315-d7da8515866d
hi all, im trying to set up my mic to record form my external mic, but it sems to be picking up from my CPU still .. any advce. I have the audio set to the external mic.
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!
Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord
Are you knowledgeable about Streamlabs products?
Get rewarded for helping the Streamlabs Community here in Discord!
👉 Apply to be a part of the Streamlabs Support Volunteer Program!
Application Link:
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For details, see our post in
#announcements message
Got a question about Streamlabs Console
Why with Streamlabs Console can I move and change everything around Except the game Capture? (In toolbar on left)
Discord mustang4life671
Is it locked?
Nope
Can we help you?
What excalty are you trying to accomplish?
It just permanently stays at the bottom for me
That's where it should be.
Trying to make sure an image is behind it but since everything stays above it in the list it ends up getting covered
It honestly should be allowed to be moved around and not permanently stuck to the bottom
Resize the Game Capture then you can move that around the 'screen' and force it in front of another source.
That list doesn't work like the Source list ordering in Streamlabs Desktop.
I know it does but any Image you add to it Covers up the Game Capture no matter how you use the grab points to "resize" it
Click on Game Capture to 'bring it to the front'.
I have an image that I actually Cut Out a spot for the game capture but the way Game Capture grab points work it doesn't fit properly so I have little gaps that need filled and when I try to add an image I want behind Everything it'll go behind everything Except for Game Capture covering it up
Which allows you to see it yes but ultimately its coved up behind the Image
Hmmmmm, that may not be possible then.
That's my point. My point was that Game Capture shouldn't be Locked at the Bottom if anything it should be Locked at the top of the list so that whatever you add to it gets put in the background of your Game
If you want to submit product suggestions for our product team, please use this link: https://forms.gle/zM7aBNTv1xpERx6K6
Cant add my ticktock do not even see an option anymore
Do you mean you can't merge your TikTok here https://streamlabs.com/dashboard#/settings/account-settings/platforms?
Ok I submitted my feedback
Help
Just paid $27 for premium version to multi-stream to YouTube, Kick, and Twitch. It did not work and I was only able to stream to YouTube last night and missed out on potential growth on the other two platforms. Today I plan to stream again and I need this to go to all 3, but the stream just won't start when I have the other two selected. It only starts if I only have YouTube ticked and the other two unticked.
Thank you for being a Streamlabs Ultra subscriber. 
Please link your discord and then ask again in the VIP Support channel, which is one of your subscriber benefits.
Streamlabs Ultra & All-Stars Discord Access
@formal tusk, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!
🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard
Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra
is there someone that can help talk to me about my subscription?
Depends. If you're wanting a refund or a question about a payment, you'll have to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new as we cannot assist with issues involving money in Discord.
Ok I linked it
no refund, I paid for a month subscription and signed out and now i cant use my subscription
Did you log in with the same platform and channel you were logged in with when you purchased it?
yep
just so were on the same page its streamlabs console
Is this a Streamlabs Ultra subscription or a Streamlabs Console subscription?
console!
For the Streamlabs Console subscription, make sure you are logging in by clicking the Twitch button and not the Streamlabs ID button.
my email is showing under the strweam labs ID
under that its showing my twitch
disconnect my streamlabs id?
I understand that your Streamlabs ID is linked to your Streamlabs account which includes your Twitch. Log in the Streamlabs Console website by clicking the Twitch button, however. If you log in by clicking the Streamlabs ID button, as you can see, the system will not see your subscription.
No.
yea im logged in with my twitch
Then you you should see your subscription here: https://console.streamlabs.com/account#/general
Im also getting an email when i try to go live saying i dont have a subscription. I bought a subscription to try it out but canceled the auto renew right after i did and now i cant use it
my payment info is still there from when i bought it
You'll have to submit a ticket then: https://support.streamlabs.com/hc/en-us/requests/new.
sent! thanks for the quick responses!
You're welcome.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
anyone know why my mini-feed dont work anymore since 2 years? And know how to fix.
Pls ping me
Refresh the connection between Streamlabs and Twitch.
Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.
-
Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.
-
If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.
-
If you use the standalone Streamlabels application, log out of that.
-
If you use Streamlabs Desktop or Streamlabs Mobile, log out in those applications.
-
Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.
-
Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **
-
IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **
-
Log back in to all the other Streamlabs products you use.
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
My streamlabels for new dono and new subs do not work, i have tried reinstalling, signing out and back in, signing out of twitch and reconnecting it, etc and nothing changes. My new follower label works just fine. And i understand without recent events it won’t show, however! It doesn’t show with the testing and i had a recent sub when i tried to figure this issue out before and it didn’t show then either.
Is there an easy way to get desktop audio to play through stream on Mac OS? I downloaded Blackhole and followed the instructions from the streamlabs "capturing desktop audio in streamlabs desktop for mac" post and I am not having any luck. I've been at this for like a week now 😭
And now my audio files dont work.. i made sure nothing is muted and its set to monitor and output. Can someone please help? I just want a bgm for starting soon..
Hey so I got a problem, whenever Im streaming theres a black screen that keep popping up for like half a second now and then, does anyone know how to fix this? and yes ive tried running as administrator it still does the same thing
i was live and then treamlabs crashed and now i'm getting this
logging in and out is not fixing the issue either
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
What capture card works best with stream labs?
@willow dagger any and all capture cards can be used, none have any special features or issues that require streamlabs desktop
are you looking to buy a capture card but don't know what to buy?
I have one but I can't get it to work and I put it somewhere but for got where
@willow dagger is it connected to your PC currently?
I've been trying to find it
that's not something i can help with, ask again when you find it and connect it
@willow dagger does it play in VLC?
What's vlc?
@willow dagger a video player, https://www.videolan.org/
I don’t think that’s a capture card. It’s missing ports.
@gusty umbra there's no shame in not knowing something, learn from others before you try to troubleshoot for someone else
(also, use a search engine, many cheap capture cards look like this, usb on one end and hdmi in on the other)
the bot dont works in youtube i dont kown why, had updates in youtube i dont kwon if it was the reason
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!
Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord
Are you knowledgeable about Streamlabs products?
Get rewarded for helping the Streamlabs Community here in Discord!
👉 Apply to be a part of the Streamlabs Support Volunteer Program!
Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7
For details, see our post in
#announcements message
So I got a 7 day trial for stremlabs console subscription, after the 7 days I wanted to pay monthly. However it decided to take an annually amount, is it possible for me to get my money back?
Good morning y'all. I'm a tech/media leader at my local church. We've got a modern PC with Thunderbolt ports on it that I'd like to add an external GPU to. Anyone got a good modest one they'd recommend that might work with Linux? I'm leaning towards AMD. This would be specifically to do up to 4k60 video encoding as we plan to move from 1080p60. The Mini-PC we have is a Geekom GT1-Mega running LM22.2 with kernel 6.14.xx Been a Streamlabs Ultra subscriber a couple years now and hoping there's a bunch of very tech knowledgeable gamers here. Thank you.
I want to be able to have my pngtuber model (Browser Source) as an overlay on top of EVERYTHING so that I can see them while playing games, watching videos etc. Anyone have a clue how to fix that? Thank you in advance!
@desert briar streamlabs should have something called "overlay" or "in-game overlay" somewhere in their settings, i never tried it; does it work?
@rapid hinge everything money related only gets resolved through tickets, https://support.streamlabs.com/hc/en-us/requests/new
Ok thank you so much
Sadly that's just for seeing the chat window and recent events
@desert briar does it not allow choosing arbitrary sources? that's a shame
if you have a second display, you could use a fullscreen projector to view your entire canvas with overlays, or any scene; this is also possible with a HDMI dummy plug but super awkward to operate
I don't use StreamLabs desktop due to running Linux, but could a workaround be to use a different kind of capture such as NDI?
View my entire canvas? Would I still be able to interact with the screen itself while that is up? I want to be able to play games and stuff, preferably with just a live recording of the browser source.
@spark estuary the question here is how to overlay arbitrary sources on the desktop, and the answer is that it's possible but very difficult and very awkward to operate
the idea would be to capture the display in a new scene, add sources that need to function as overlays, then use fullscreen projector to project to that display, but also either..
a) hide the projector itself from screen capture and to make its window click-through
or b) use a HDMI dummy plug to function as "display 1" and project onto your real display as "display 2"
i know the full steps required for both, and i tried both
@spark estuary also, re: your question, i don't know much about thunderbolt and eGPU enclosures, the main requirement for 4k60 would be that there's enough bandwidth for everything you're trying to do - normally with obs-studio you don't have to worry about pci-e bandwidth since you're on a desktop with full 16 lanes of pci-e 4.0 or 5.0, but eGPU boxes are often 4 lanes or less, and might also be pci-e 3.0, so if you have, say, too many window capture sources, that could be a problem
i've not heard of any "pci-e bandwidth benchmarks", this use case is highly specific and niche, not many people want this
Thank you. I'd just like the external GPU to be for encoding the 4k60 video stream. I'd think 4 lanes worth would handle that if that is it's only task. The PC and integrated GPU are about maxed out with four 4k60 displays and encoding 1080p60. It doen't encode 1080p60 very well on the integrated graphics if I lock it down to that, so right now I'm just on x264 software encoding. Low CPU usage at that but I'd hate to try an make it do 4k anything on the cpu.
the PC is an Ultra9-185K if I remember right
I have never used the program nor projector mode before but I managed to make a source projector on my second scene. How do I now make it so that only the sprite is visible, and how do I make it click-through? Thanks and sorry 😅
@spark estuary this also depends on which devices do what; if you want to compose on the CPU's intergrated graphics, then send off the composed image to the AMD card's hardware encoder, the pci-e bus usage is only for sending frames between graphics cards, which is relatively insignificant and should perform well, but if you choose to use this eGPU as the main GPU for everything, I/O load will increase, and i don't know how to measure "will this be fast enough?" without buying and trying
if you have any stores with generous return windows, i suppose buying and trying would be your best bet; or, you can try asking on the obs-studio discord in the #tech-talk channel
Thank you. I'm just worried about the PC being maxed out as is. Plan is to leave the Displays using the ARC integrated graphics but to allow my NDI sources to continue in OBS as they are. Just would love for a real GPU to encode what goes out to StreamLabs.
@spark estuary are you using streamlabs' re-streaming service?
@desert briar step 1 would be to launch obs-studio
create a new scene, add a display capture source, add your vtuber/pngtuber source (use the game capture source or install the spout2 plugin and use spout2)
after that, you're going to need autohotkey v1, i have an existing script for autohotkey v1 https://github.com/AutoHotkey/AutoHotkey/releases/tag/v1.1.37.02
you can read the file by opening it in any text editor, or compile to .exe with autohotkey (which is optional, autohotkey can run .ahk files directly)
Yes I am. Multistream to Rumble, YouTube and Facebook.
@desert briar run this script, in obs-studio go to settings>general and enable "hide obs windows from screen capture", then right-click the newly-created scene and choose "Fullscreen projector" or "Open scene projector", choose your display
after that, press win+W; if done correctly, you should be able to operate the PC as usual, but the overlay will be visible on your own screen
unfortunately, games would have to be played windowed or borderless, not fullscreen
also, this will add latency, so maybe force disable vsync for obs64.exe in nvidia control panel or the amd equivalent
@spark estuary does streamlabs' paid service offer transcoding? IIRC youtube accepts up to 4k at up to 51 Mbps, but most other services cap out at 1080p at ~6-10 Mbps, and IIRC streamlabs can only forward the stream as-is, without reencoding
Honestly haven't looked into it. Streamlabs is just what we've started with to get off of using a phone device to stream. So if I need to change down the road that could happen. At the moment multistream via StreamLabs fits our needs just splendidly.
I'm trying to install obs but whenever I use the installer program it says the app is already running. I searched it up before I downloaded and I definitely do not have it.
Screen shot the message please.
@spark estuary so you're sending 1080p at around 6 Mbps to 3 destinations? you're going to have to use something else if you want to multistream at different resolutions and bit rates, such as the obs-multi-rtmp plugin for obs-studio
@desert briari would run taskkill /f /im obs64.exe & taskkill /f /im obs-ffmpeg-mux.exe & taskkill /f /im obs-browser.exe
Currently 1080p60 at 9Mbps
w h a t
@desert briar this is a command you could run through cmd or powershell
@spark estuary for now, test your upload speed to youtube using an "unlisted" broadcast, see if you can upload at 51 Mbps without issues, as that will also require fixing if it's not working, and usually involves calling your ISP, the whole thing could span multiple days - or weeks, if you're unlucky
I know we can't at this time, but it will be coming once our internet is upgraded to the 125M outbound package.
@spark estuary so in total, you're going to need two encodes, one at 4k at your desired frame rate, and one at 1080p; what frame rate are you targeting?
60fps is desired, 30 is acceptable.
@spark estuary in a desktop PC, recent AMD cards (rx 6600 and newer) are capable of this much throughput, at least on the "balanced" preset (this doesn't matter too much for your youtube upload, you can reduce preset to "speed" without significant change in image quality (at higher bit rates, chances to encoder settings have less visible effects)
i still don't have a useful answer for "will the eGPU enclosure behave well", so either ask somewhere else or rely on the store's return window to try it out;
you don't have to be streaming to benchmark performance, recording with the "(use stream encoder)" encoder will also work
Sure appreciate your time! I'm just weighing new ideas and trying to keep us from falling into "relic" status as I tend to take a certain pride in my work even if I'm not being paid for it in cash money. It was great to discover this server here this morning since I have a lot to learn about Streamlabs itself since we're not using anything more than multi-stream right now.
@spark estuary AMD improved their hardware encoder somewhat, but NVENC is still the best available option, and also the easiest to operate (on windows)
i keep hearing that NVIDIA drivers on linux are bad, but don't know the specifics of what exactly is wrong with them, at least in context of using obs-studio, do you know something about this?
With Linux Mint it works good on the proprietary drivers. However, do not ever use OpenSuse for this. Their NVidia drivers break with most updates. My personal laptop is an AlienWare with RTX4090 and OpenSuse is no longer on it!
im in need of help my streamlabs obs is giving me error say it can not connect with my stream key. it tells me to log out then log back in but it still doent eork
@opal crystal what platform are you trying to stream to?
My first thought is create you a new key! Then set it up again under custom service
twitch, i been streaming there for a month no
@opal crystal have you changed your password recently? (doing so resets all stream keys and service integration tokens)
no i havent change passwords lately
Or changed the name of your Twitch channel?
@desert briar how's it going?
no same twtich name only thing i did last night was download a overlay to see my chat while in game instead of having to us 2 screens to see it
@opal crystal was it https://github.com/baffler/Transparent-Twitch-Chat-Overlay ?
In Streamlabs Desktop, please log out, wait a minute, and then log back in.
Then go to Settings > Advanced > Network > Bind to IP.
If the drop-down menu is set to an IP address, change that setting to Default.
If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.
After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.
@gritty isle does the bind to IP setting change itself, or are you advising this only to rule out accidental changes? i thought at this point the next step would be something like #technical-support message
Often the Bind to IP resolves it. Sometimes stubbornly you have to refresh the connection.
see, this is why logs would be useful, obs-studio logs which NIC is in use
FWIW, if you are using Cloudflare as your DNS provider, I've met intermittent issues with them and StreamLabs. Since switched us to NextDNS and it works very well.
this is basically a crapshoot, but i don't have anything better without logs
Sometimes if they have it set to an IP address, and their PC happens to get assigned a different address, that messes up the Bind to IP.
Slightly messy. I couldn't set up the character model with game capture so I made a window capture and cropped it. Now the issue is that the background for it is still not see through which means even if Win+W works I can't see what I'm pressing :/
hard assign everything you can!
That does indeed prevent messy DHCP issues.
@desert briar install the obs-spout2 plugin https://github.com/Off-World-Live/obs-spout2-plugin/releases and use the spout2 source to receive the pngtuber avatar with real alpha
Sorry I suck at computer language. How do I "use" the spout2 I js installed? And what's real alpha?
@gritty isle my ip bind was set to default i changed to the 10.10 and still doesnt work should i just uninstall the transparent chat program?
You restarted Streamlabs Desktop after changing the Bind to IP?
uyea i closed it and reopen
@desert briaryou should see a new source type in obs-studio; change composite mode to "premultiplied alpha" to enable alpha channel
Let's run the Twitch Test...
@opal crystal 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.
📋 How to Use the Twitch Test Tool:
- Access the tool here: Twitch Test Tool
- Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
- Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
- Aim for a quality score of at least 84. This indicates a strong and stable connection.
🛠️ Applying Your Settings in Streamlabs Desktop:
- Once you've identified a good server, navigate to your Streamlabs Desktop settings:
Settings>Stream>Stream to custom ingest. - From there, you can manually select your preferred server based on your test results.
Screen shot the results once the test is fully completed.
84 is oddly specific, i thought anything below 100 is bad news
So I put the alpha box over my avatar?
@desert briar does spout2 work, do you see your avatar in the preview in obs-studio?
Is that what it's supposed to do...? ;-;
Pretty much. Basically just seeing if there is any issues between them and the ingests.
Because I only see the window capture sprite of my avatar, sprout2 is a black box
@desert briar yes
if the spout2 plugin is installed, you should see "spout2 capture" when you click + in the Sources dock
@desert briar is spout2 enabled in your vtuber software?
Idk how do I check
what vtuber software are you using?
Streamlabs Desktop, first time using it so it's a mess
vtuber software, not streaming software
Discord Reactive
I've kind of just been clicking along to whatever my friend told me to do, I again have no experience with this stuff so sorry for questioning everything
@gritty isle
@desert briar i thought you were using some of the mor epopular and mature vtuber software, like vtube studio or veadotube
Yeah idk I've made basically no research, only blindly following along with my friend. Is there one you can recommend?
Ouch, there's definitely an issue between you and Twitch.
Not guaranteed, but you can try this:
- Shutdown your computer
- Pull the power cable from your cable modem and leave it unplugged for 5 minutes
- Plug the power back into the cable modem and let it fully come up
- Power on your computer and run the Twitch Test again.
Also not a guarantee, but make sure that Streamlabs Desktop is allowed through your Windows firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall
@opal crystal do you have any firewall software besides windows defender and/or have you changed any windows defender settings? if it's no to both, try calling your ISP about this
no and its werid my desktop is going live with no problem but the laptop just started this today
switch DNS to another one or run a traceroute to see if you can even get there.
Or are you running a VPN?
i been streaming on my laptop for weeks now but i download the chat overlay last night and now my laptop has a problem
@spark estuary i presumed twitch.tv opens in a web browser, but i suppose i should have asked
also, let's not forget that most people don't run ad blockers, so malware could have snuck in as a fake search result
try flushing dns cache ... I don't remember how on WIndows at the moment
ipconfig /flushdns
i have no idea how to do alot of this stuff im new to all this
Couldn't hurt.
@gritty isle are you allowed to look at logs?
we're 5 crapshoots in and we still haven't done step 1, "read the error message"
I am not, sadly.
in that case "try obs-studio" is a valid troubleshooting step
They want to build a log analyzer but need to figure out what to sanitize from the logs.
didn't i already list the exact things that need to be sanitized?
Probably.
restarting the kaptop worked
take obsproject's log analyzer if you must, just filter out the extra logging that streamlabs prepends every log line with
im live again. thank you for the help
You're welcome. Probably a weird network issue.
I'm just gonna try installing vtube studio and getting my character in there that way. Will it work with a 2d model, and will it integrate with my discord so that it recognizes when I'm muted or deafened?
i don't know enough about vtuber software to answer that
Hey all, I haven't used Streamlabs in a while, now noticing everytime I add a new game capture, it's adding an audio mixer for each and every game capture? Is there a way to prevent this?
Make sure this option is not checked.
Yeah it wasn't checked, I did a few extra sources to test exactly that, sadly 🙁
It seems the audio mixer is made as SOON as I click to add the game capture source.
Hello, is it possible to import a custom font on Streamlabs for the 'Viewers Count' section? I'd like to use a font that fits into my overlay, but I don't know how to add it. Just to let you know, I’ve already installed it correctly on my Windows.
Also, this would be to use the Streamlabs link directly as a Browser Source in OBS Studio.
I don't know if this will help, but I clipped a creation of a new source.
Huh, weird. Let me ask about this.
The vid shows what's happening to me each time, with every new game I add
As far as I know, they use Google Fonts. Let me as about this.
I know it's not recommended to have multiple sources in a scene, but I've always ran it this way due to having a very high-end, multi-monitor setup and I haven't had issues until recently, so maybe something in a recent patch.
Got it, feel free to mention me if you need anything.
Yeah, I have a very old Game Capture source that doesn't have this and added a new one and got the audio source in the Mixer. Weird.
The painful part is, if you remove the mixer part it will also remove the Game Capture source. So you're just kinda... stuck with it.
We do use Google Fonts but if you want to use custom fonts, you'd have to do that through Custom HTML/CSS.
Yeah, so, they are aware of this and are looking into why this is happening. Bear with it for now.
No worries at all, I appreciate that, thank you 😄
You're welcome.
I haven't been back in here since 1.16 broke all the Game Capture sources, since majority of the time everything runs smooth as silk
Okay, thank you very much brothers !
You're welcome.
Last question, do you know if it's possible to add a custom font to Google Fonts?
I believe you can but they are installed directly on your PC and would not be availble in out Font drop down menus. You'd need to use Custom CSS to use them.
Oh my God, I found it because it's the one my graphic designer uses, but I don't know anything about CSS. By any chance, do you know how to do it? Otherwise, I'll look up how to do it lol.
I have no idea, I'm not a web designer.
{1} 💻 Custom Code & Streamlabs Dev API Support
While we do not provide direct support for custom HTML, CSS, or JavaScript within your alerts and widgets, or for the Streamlabs Dev API, we can point you to some helpful resources.
📖 Learning & Examples:
- For those interested in advanced customizations, we highly recommend taking time to learn how HTML, CSS, and JavaScript work.
- A great resource for learning web development basics is W3Schools CSS Tutorials.
- Please Note: The provided YouTube link for video tutorials appears invalid. Please ensure you have a valid link to share for video resources.
- Many of the Widget Themes available in the Themes Tab of Streamlabs Desktop utilize custom code. You can install these themes and browse through their code to learn by example.
🔗 Streamlabs Dev API:
- If you're looking for information about the Streamlabs Dev API, you can find our comprehensive API Documentation here: Streamlabs Dev API Documentation
Hi there, anyone can help with my streamlabs?
So...
I used streamlabs back then in 2021. and it's been logged in my computer til yesterday (i logged it off)
back then, i logged in via facebook. but my facebook disabled permanently because of some reason, and i dont have the access to it anymore.
Yesterday, i want to try to stream again, so i linked my twitch account to my streamlabs account, I was not aware it was logged in via facebook, then after i realized, i logged my streamlabs off. And then I proceed to create a new streamlabs ID, then when i was trying to link my twitch, its says that my twitch account already link to another streamlabs account. I tried many times to unlink through twitch. It shows that nothing is linked anymore. But everytime I try to link it my streamlabs, it always say it's already linked to other streamlabs account.
can anybody help me?
That means exactly what it say. You Twitch channel is already linked to a Streamlabs account. Sounds like you've created a new Streamlabs account and want to merge your Twitch channel there.
What you need to do...
- Log out of the Streamlabs website by clicking your profile picture and choose Logout
- Log in the Streamlabs web site by clicking the Twitch button
- Unmerge your Twitch channel here https://streamlabs.com/dashboard#/settings/account-settings/slIDSettingsPage
- If your Twitch channel won't unmerge, you would need to create a Streamlabs ID for that account, using a completely different email address
- Log out of the Streamlabs web site, log in with that new Streamlabs ID
- Unmerge your Twitch channel
- Log out of the Streamlabs web site
- Log in the Streamlabs web site with your new Streamlabs ID (the one you created in your post above)
- Merge your Twitch channel
ohhh it works! thank you!
You're welcome!
im using OBS Studio with Altum Vertical with Streamlabs Plugin, when i start streaming and says to setup my stream details {Example: Title Description} is there a way to set the vertical screen to tiktok and the horizontal to Twitch/Youtube or is that not a feature in OBS {Streamlabs Plugin}?
Hop over to #vip-support for assistance.
Hey my TikTok stream isn’t popping up
You have to apply for permission to use Live with Streamlabs. You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US
More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
i did that so i need to wait for someone to follow to check?
Yes. I can test for you if you like but let's check the refreshed connection first.
Go to https://www.twitch.tv/settings/connections and screen shot the Streamlabs connection please.
i checked it is
here for sure ;)
I'd like to see a scree shot of it please.
Thank you.
np bud
And you clicked the Reload Widget button?
yes, two times xd
Thanks. And the Twitch channel on your Discord profile is the correct channel?
yes :)
Nice!
Are you using Streamlabs Desktop or OBS Studio?
streamlabs desktop, i switched :)
Cool! Go ahead and launch Streamlabs Desktop, but don't go live. Move to the scene where you have the Alert Box and also go ahead and click here https://streamlabs.com/dashboard#/recentevents to open your Recent Events page.
Let me know when you're ready.
im ready :)
is it a problem that i use twitch alerts? but i have the browser source in my scene
Oh, you're not using the Streamlabs Alert Box widget?
no 😅 do i need that for the mini feed?
Shouldn't. Let me go ahead and follow you. Twitch Alerts should see it and the Recent Events page should update.
okay i wait, thank you :)
xd (but thank you)
You'll need someone who has never ever followed you before.
i gotcha rufus
hmm
i just followed
Thank you!!!

thank rufus only. he's the 
You're welcome!
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!
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#announcements message
is there still no way to add a top monthly dono and sub count (just the text, without the bar) via a browser source? I'd like to do it without having to run stream labels; it has a massive delay that doesnt work well with interactive alerts etc
can someone help me plz, im trying to fix this problem. im new to all of this, when load BF6 the game capture wont capture the game. if i force select it thro the settings is super magnifies the games image on the stream
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Anyone else here use the Multistream option via the OBS plugin?
I have tried everything that's suggested officially and by others online and it only streams to Twitch.tv, ignoring the other three platforms I have it linked to.
No amount of unlinking and relinking, running as an admin has helped.
Heyyy so I’ve recorded an important event on Minecraft and it hasn’t saved to my files?? I’m a little confused because most of my recordings automatically save to my files so they’re ready to be edited by a specific date. Is there any way I can download the recording?
Whenever I click any of the options to edit the video it just gives me a loading screen and keeps resetting every time it’s about to be done.
1760135548-044c7558-405d-406a-8951-dfc9576827df
hello, my streamlabs is stuck in a blank screen, i tried reinstalling it and it didnt work. i was importing a overlay and it crashed my streamabs and i dont know how to fix it. i live off of streamlabs
So.... I've scoured the internet and watched tons of youtubes videos on what settings i'm supposed to use for an ultrawide monitor, but i still run into league of legends being squished when i stream on twitch. Maybe i'm not enough computer literate, but i've done everything I can find on the internet and still no fix. Chatgpt is no help either. Lol. SOS
I need help, I used to have the Streamlabls plugin for OBS and it worked totally fine, one day I decided to delete (I made sure to delete it from the Control Panel, Apps & Features, everything) and recently I decided to install it again and for some reason is not installing at all... how do I fix this?
I'm running a Fundraiser for a Streamlabs charity event. But none of the money that is going into the fundraiser seems to be activating the Streamlands Charity Alert that I have set up. It works when I test it but nothing is popping up on screen. The Charity Tracking bar is working just fine though..... What am I missing?
I cannot stream on youtube or kick. I tried restarting OBS w plugin I tried unmerging and remerging my acounts I tried restarting my PC. I don't know how to fix this.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!
Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord
Are you knowledgeable about Streamlabs products?
Get rewarded for helping the Streamlabs Community here in Discord!
👉 Apply to be a part of the Streamlabs Support Volunteer Program!
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For details, see our post in
#announcements message
Hello, I bought an ultra membership and I did not have this problem before. After buying ultra, when I am broadcasting on both twitch and kick, the broadcast is disconnected and reconnected from time to time. Since I am experiencing this problem, I am canceling my membership and requesting a refund. Please help.
To request a cancellation and refund, you have to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new
We cannot assist with issues involving money in discord due to privacy.
Hello, I have a weird problem with streamlabs. I get nonstop ingame connection issues/ package loss in Battlefield 6 when I have streamlabs just open (not streaming or recording). If I close the program the problems disappear. Its only connection issues, not performance. It makes no sense...
Someone has an idea? Would love to stream, but if there are problems even with only having streamlabs open - I don't even need to try to turn on the stream.
Dont have that issue in other games so far. Internet is also good and stable.
1760190355-4b1c2099-439d-493d-82a1-6c2350730614 id
which app should i use to edit like videos that get exported as vods that have multiple audios`?
We can’t recommend anything but you can find a list here: https://obsproject.com/kb/post-production-tools
OBS Knowledge Base. Useful tools that you can use after recording
Good morning, sorry for the inconvenience but I would love to have support regarding a revocation issue regarding my access to my TikTok account and now it does not give me access, I have sent two tickets and I have not had a response, I come to the Discord community to find out what the problem is since I do not understand why my access was revoked and has been denied since I have no problems with my account nor have I violated the policies of said account.
I understand your frustration but you will need to reach out to TikTok on that. I also understand doing that is difficult.
Streamlabs has no input on decisions made by TikTok. Streamlabs cannot see why the grant, revoke, suspend, or deny access.
Please go through this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations
thanks
You’re welcome.
Hello, I have a problem that has been going on for months and I still haven't had a response from you: I can't subscribe to Ultra, when I click on any shortcut that leads to subscribing to Ultra nothing happens it won't open the page. I really need help please
hey i added the follow and raid alert, but the link it displays for the browser source on those two alerts is the same so when someone follows me it just shows it twice on my stream (it also shows the follow on what is supposed to be the raid alert) anyone know the fix?
Hello i need help with something
My gameplay sound bar on my stream is not showing and ppl can’t hear my gameplay while i stream
Is there anyone that can help me
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anyone know why my videos arent going into recording path folder? i made a folder for it and selected it but they wont go in.
multistream doesn't work for me, the stream only starts on Twitch, not on YouTube and kick, help 😄
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That must mean you’re and ultra subscriber! Go ahead and link your discord to your streamlabs via this link. https://streamlabs.com/dashboard#/settings/integrations then you have access to the #vip-support channel
Hello, it's like social security; you have to wait a month for an answer.
Unless someone knows how to update the latest followers and total number of followers in real time.
Hello, I installed Streamlabs Desktop and all my alerts on the Streamlabs websites were wiped and set to default... Why would that happen and is there any way to get them back? Do I really have to redo all of them? I still have my old widget URL if that would help at all for a higher up.
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i cant seem to get the free trial toconfirm, it just keeps saying subscription being processed, any fixes?
my streamlabs desktop wont pick up when i star up my game how do i fix this
I’m having issues with my capture card on streamlabs. I have a Razer Ripsaw and it works perfectly fine on OBS and but for some reason on streamlabs it only seems to work less than half the time, with it usually not showing anything up irregardless of settings, when it was plugged in, or when the console was started, and when it does decide work seems to be at random without a consistent method of getting it running. Would anyone here know?
Hi Im having an issue with going live on console. It keeps saying I'm live and wont allow me to set up anything up
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Hello! I stream clash royale on tiktok and youtube!, multi streaming was giving me difficulty ill save that question for another day lol, I'm focusing on youtube right now, even when I only stream on youtube I can't get my alerts working when i get a new subscriber! is there anyway to fix the issue, i've tried different tips on google already
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
For YouTube Subscription alerts...
Some YouTube subscriptions won't show due to privacy settings on the viewer's account.
When someone makes an account on YouTube, the subscribed channels are private by default. When the person subscribing to you is set to private, Streamlabs cannot see the subscription.
The viewer would need to set their subscriptions to public in YouTube's privacy settings https://www.youtube.com/account_privacy BEFORE clicking the subscribe button.
The setting on your channel (the streamer) doesn't matter.
Found here: https://imgur.com/4fkxuL0
YouTube does this to comply with privacy laws, like Children Online Privacy Protection Act (COPPA): https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa and others.
hi ive been having trouble with my recordings on streamlabs obs and for some reason they dont save. i set the file path to where i want the recording to got to and it doesnt show up. ive done test recordings where i record for a few minutes and they show up show up which is mad, but when i stream for 2 hours and i also have the recording going at the same time it just doesnt save to my pc
I have been trying to stream on youtube for the past few days, but still cannot stream at all. This was not a problem friday, but is now. I really need help getting this fixed.
Quick question that's likely been asked before. I'm using the Queue function in Cloudbot. Is there a way to have the queue displayed in the Streamlabs Desktop (as an element within the editor layout) for ease of use during streaming? Or must I have the Cloudbot open in my browser?
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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why does it say this when i launch streamlabs? is there any way to dsiable location i cant seem to find it on the locations part of windows
My capture card is not being picked up by Streamlabs from elgato. Elgato obs is picking up the capture card and Streamlabs obs is not please help
I cannot configure my video
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Hello. I have two problems. 1. The chat doesn't work during the stream. It just spins. 2. I'm on Discord with my friends during the stream. How can I make sure Discord conversations aren't audible during the stream?
When do tech representatives work in here?
@vapid egret streamlabs staff only read this chat to remove rule violations; submit a ticket if you want to interact with them https://support.streamlabs.com/hc/en-us/requests/new
So for the past week or so SL has become noticeably slower to both start up and go live , with it taking about 5+ minutes just to open and about the same to go live, usually this would only take a few seconds, I’ve done a clean reinstall and the only difference I’ve made to my computer is a new keyboard, my specs are a Ryzen 5 5700X , 32GB RAM and an RTX 4060 Ti, so performance can’t be the problem
Could be a corrupted Scene Collection.
I would create a new Scene Collection and then in the new Scene Collection, rebuild your scenes and sources from scratch. If you have scenes or sources you're no longer using, don't recreate those.
Then restart Streamlabs Desktop and see if that's any better.
Will try, my setup is very minimal, literally just my game and chat and default alerts, but I’ll give it a try!
Let us know how it goes.
Question - I'm looking at adding a highly pixelated camera to a Streamlabs OBS scene, and don't seem to have a filter which allows for blurring and pixelation. I checked online, and found an OBS plugin, but it doesn't seem to want to work with Streamlabs.
Anyone got any advice or resources on where I should look?
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
I'm a student, but my student email doesn't end in .edu so I can't sue the student discount. Can someone help?
You will need to submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new
Would do a subscription ticket, or an "other" ticket?
Are you looking to purchase a Stremalabs Ultra subscription?
Yes
Select Subscription then.
Question I am using streamlabs to record old camcorder footage to digitize it, I have one tape that for the first 30 minutes or so the sound comes through but after it will not record on the capture, but when I play the tape back in the camcorder it has sound, Kinda stumped
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can anyone help me ? so my streamlabs on CONSOLE wont capure my gameplay and now the screen has gone black ? can anyone hlp please its driving me insane
My chat box is not working even after multiple refreshes
Even tried putting the chatbox link back into OBS and still nothing
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Gonna see if anyone has an answer to this. I am still having dual output issues, it only wants to do horizontal or vertical, whichever loads first, but it won't do both. Replay Buffer is turned off, my bitrate is at 6k, I am tinkered with a bunch of different settings. Is anyone else having this issue? Platforms I am trying to stream on is twitch and TikTok.
Stream labs console question Set a stream title and customize settings for YouTube stream before stream starts. Is this possible?
Right now I’m just changing title, tags, etc. once the stream starts on YouTube.
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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Hello, I have connected my Throne account to my Streamlabs Alert Box, but I don't see anywhere I can customize those alerts on Throne nor Streamlabs dashboard. At most I see it as a connected app under Settings > Oauth Clients. I mostly just want to change the sound effect and font.
I also am looking for having ko-fi donations go directly to my streamlabs alerts instead of ko-fi's separate alert box, since i dont want the extra space to be taken up on my stream layout. From what I can tell the only way to go about this is more advanced and technical, possibly involving Webhooks?
I’ve been using OBS for streaming using their multi output plug in. When I added the Streamlabs plug in it will not go live at all. I keep getting an error that it wasn’t able to go live. I downloaded the Streamlabs desktop app and when I launch it all I get is a grey screen. I’m trying to multistream and would like to try Streamlabs instead of just OBS. I’m at a loss as to what’s happening. Any help would be appreciated
Hey there. Thanks for being an ultra member. Head over to #vip-support
I just did that thanks
im having a big problem my streamlabs wont open even as admin, so i uninstalled and reinstalled the redistribuables and deleted the cache folder and reinstalled and it still wont open
Console user here dual streaming to twitch and tiktok, I seem to be having an issue with getting my feed to tiktok. I have been granted live studio access for myself and for streamlabs on my behalf as well. Stream labs is activating my account to go live, my overlays are appearing on tiktok live but for some reason the feed is missing while at the same time the twitch side is running fine. Anything I might be missing? Or should I escalate this to a ticket?
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Im trying to set up a tip goal on my OBS but it does not show up when i place it in a browser. Everything else works but the tip goal.
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I can't connect to the Steam Labs Loyalty Points API. Please help.
Please submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new.
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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so I tried deleting all my scenes and making a new live one, it's still pretty slow?
Deleting Scenes? I asked you to create a new Scene Collection, not to delete existing scenes. The current Scene Collection is likely corrupted.
To create a new Scene Collection, click the down arrow at the top left of the Scene selector panel, then click Manage Scene Collections and from there you create a new Scene Collection and finally recreate from scratch your scenes and sources.
I'm new to all this, they sounded the same enough to me lol
I don't use scenes or any fancy stuff, I just make sure the game is being captured and press go live lmao
I'd still like you to create a new Scene Collection. If you don't feel that's a good troubleshooting step, please go ahead and submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new
In the body of the ticket, please include your Diagnostic Code:
Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me?
https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964
right, new scene collection made, here goes
no dice, once it decides to load I'll send that code over
it's so weird bc like, for over a year now it's loaded quickly and with no hassle for me
even uploading the diagnostic report is taking time
1760466578-d3036277-051a-4ed2-b88b-43e5d6314d1e
Okay, thanks for trying that. Go ahead and submit the ticket. If the diagnostic report won't generate, submit the ticket without that information.
Please go ahead and submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new and include that diagnostic code in the ticket. Volunteers don't have access to the diagnostic reports.
V1.19.6
sent the ticket
could someone possibly help please? I have accidently deleted a important "Live" scene from my streamlabs. Is there a way to retrieve it? Thanks
@rough prairie ask with a ticket, maybe the staff have a backup https://support.streamlabs.com/hc/en-us/requests/new
Include the name of Scene Collection and the last date and time the scene existed.
can someone help me with a stinger transition and the track matte? for some reason the track matte inst applying to my transition
@alpine patrol could you post the video file you're using?
@alpine patrol what's track matte supposed to do here?
the white area should display scene B, while the black area shows scene A.
it is a track matte, basically it makes a cut through scene A to display scene B in the white area
@alpine patrol the animated image covers up those bits for the entire duration of the transition, so it ends up doing nothing
i dont get it. the white track matte on the left should cut through the image if im not mistaking
wait... i think i get what you are saying omg you might have fixed it
perhaps this video would help demonstrate how to correctly create track matte transitions
use this video as your stinger transition
.. i hope i have permission to use this video for educational purposes, it's in my 2023 downloads folder so that's probably from me helping someone with a stinger transition
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Hi, please i need some help. I have problem with streamlabs. When streaming, after some time, my graphic card use slow down from 90% to 30% and game is not possible play. Without obs streaming is ok. GK geforce 2070 super and in past was everything with obs and stream ok. Someone some tips on help? Thanks
it worked! thanks i got it working
was this a streamlab issue or yt issue? when i checked my app it showed as live off, could it somehow been still running? does the stream end when i close out of streamlab?
The OBS Plugin is not allowing you to add TAGS to Kick broadcasts.
And Kick's recent followers are not updating the Labels.
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
so could streamlabs still stream a yt stream even if u stopped it? someone dm'd me yesterday saying that my stream was still on (it was a glitch it just said "waiting for squidbomber") and now since i did a test stream like a bit ago and went on yt stream place and did nothing i thought i could be possibly osmehow still streaming, and now i got paranoia i did that when i did a test stream like rn, it took 5 seconds after pressing end stream to end it and when i look at content it shows i aint streaming but like still idk if i need reaurrance or smt
I use StreamLabels, and it doesn't seem to be updating properly at all?
Like I've reinstalled and the most recent sub hasn't updated
Twitch or YouTube?
Twitch
Refresh the connection between Streamlabs and Twitch.
Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.
-
Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.
-
If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.
-
If you use the standalone Streamlabels application, log out of that.
-
If you use Streamlabs Desktop or Streamlabs Mobile, log out in those applications.
-
Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.
-
Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **
-
IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **
-
Log back in to all the other Streamlabs products you use.
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈
Done, but my most recent sub txt file is still wrong, and my top donator is completely gone. I merged both my Youtube and Twitch to my streamlabs ID for this but still followed that whole guide, including reloading widgets
Step 6, did you log in with Twitch or your Streamlabs ID?
And remember this process will not go back and capture events that were missed.
Streamlabs ID, I didn't even get an option to log in with twitch
Yeah, guess I'll just have to hope it works next time I stream
And this is when you navigate back to the Streamlabs web site on step 6?
Yeah
I plan to multistream to both youtube and twitch though so having it use my streamlabs ID with both of those merged to it is fine
Very odd. Please try with a different web browser; like try with Firefox instead of Edge or Edge instead of Chrome.
You need to login with Twitch in order to have the connection to be reestablished.
That won't happen if you log in with your Streamlabs ID.
Same thing on Chrome, Edge and Opera GX
That's very unusual.
bc i remmeber pressing end stream always and then the stream ended on yt so idk if im like paranoia it
Please click this link https://streamlabs.com/logout and then try again.
Waiting for... Ususally means there is a scheduled stream and YouTube is waiting for you to go live. I'd make sure you don't have an Upcoming live streams. Check that in your YouTube Studio.
I'm also having the issue where I can't use Twitch to log in, pretty strange, is it the same solution as you stated above?
Still same issue
up to this point, I have only ever logged in using twitch.
@keen flume @stuck void The staff have notified this issue has just cropped up and they have escalated it to the development team. Please stand by.
Thank you a bunch
Aight
You're welcome and sorry for the inconvenience.
all good 
@stuck void @keen flume Please try again, the usual button should now appear.
I still don't see it
Nothing for me yet
Sigh. One minute.
@gritty isle Just refreshed and I see it now
Also try this link to log in https://streamlabs.com/slid/login?r=https%3A%2F%2Fstreamlabs.com%2Fdashboard
i dont have it enabled on yt studio on my yt it shwoed the actual vid same with other devices
@keen flume you got the button on yours too?
but like could streamlabs like keep on streaming even when i exit out of it and it doesnt show it on my yt or am i being paranoied
Go to https://studio.youtube.com, click Content, then click Live
i nevere connected streamlab to myyt studio
I see the buttons now
Its not comething you connect.
YAY! Click the Twitch one and log in to refresh the connection.
also i checked befoer it would show me live streaming in manage right
i remmeber there being a live thingy but when i ended stream it didnt show up
so like am i all good? no streamlab like showing me as LIVE when i closed app and shut down pc? prob confusing but basically bc of the thing someone said yesterady im worried that it will glitch and show me as streaming even tho i clicked on end stream
it showing nothing as LIVE so am i good? if i do livestream then it shows as live ik bc i checked it before
Huh, weird. Not sure why YT showed that to your viewers.
Yeah, you're good.
showed what?
oh the "waiting for" thing?
yea it was prob a glitch most likely on their side tbh
on any other device it showed the vod even when i checked the stream on my pc it showed as live still
idk i just sorta wish i didnt stream yesterday bc it gave me the paranoia of thinking i somehow left my test stream that i did today on and it was streaming just black screen and audio or smt
Huh, weird YT glitch.
by "pc it showed as live still" i mean once I started the stream to check my audio it was still a live one. at the end of the stream i checkeed on pc and other devices it showed as just the vod
can streamlab like do this tho? like not end the stream or keep on doing the live stream or no
For YouTube, if you want to test stream, go live with a Private or Unlisted stream
i did
thats what i did today and bc of stream delay it didnt end the stream well showed as OFF for like 6 seconds
Strange.
i think im just over worrying this tbh, happen with all my stream but they dont go on for another 6 seconds if it ended at like an 1:00:41 then it will still be at an hour and 41 seconds not an hour and 47
like how when i did test stream it stopped at 20 seconds but then like put off the live banner in like 10 seconds
Sounds like you path from you to to YouTube not the quickest. Nothing you can do about that.
ooh ok so is it normal for that to happen orrr what?
If the path is slow, yes, this can happen. Just something to be aware of.
i just thought it was stream delay or smt
from what i can remmeber i think twitch might do that? but only for like 5 secs or smt i havent done twitch in awhile
Settings > Advanced > Stream Delay.
Make sure you don't have that enabled. That option adds delay; it does not set/define your delay.
why is that even a thing 😭
🤷♂️
to put on stream delay also is this normal or do i make the delay shorter
That will ADD to your delay.
So only enable that if you want your delay to be longer.
Just leave the option unchecked.
even the cutoff?
The value only comes into play if the option is checked.
You can leave that checked.
so what if i make it zero-
That won't do what you're thinking. It will add zero to your stream delay.
It does not set your stream delay. It adds to your stream delay
Just leave it unchecked.
And now my work day is done and I must go play in traffic. 👋
so like yt if i use streamlab cannot keep me streaming if i press end stream and shut down pc right? it would auto end stream
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Hey @gritty isle , do you know if recording vertical layout in Streamlabs is on the product roadmap?
Not that I’m aware of, sorry.
Do you know if Streamlabs has a accessible roadmap for the public or do they typically just share patch notes? @gritty isle
If there is a roadmap, it’s not publicly accessible.
For product suggestions, please submit this form: https://forms.gle/zM7aBNTv1xpERx6K6
Thank you!
You’re welcome!
Console user here dual streaming to twitch and tiktok, I seem to be having an issue with getting my feed to tiktok. I have been granted live studio access for myself and for streamlabs on my behalf as well. Stream labs is activating my account to go live, my overlays are appearing on tiktok live but for some reason the feed is missing while at the same time the twitch side is running fine. Anything I might be missing? Or should I escalate this to a ticket?
*Reposted from earlier but didn't see a reply.
cloudbot is not working on youtube for me
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did you figure this out?
I was wondering if the sponsorship system is available in Norway, I noticed that only a select few countries are available via the program when signing up and being from Norway that seemed to not be on your list.
We have no information on that, sorry. You can submit a ticket if you like for more information from the Streamlabs staff: https://support.streamlabs.com/hc/en-us/requests/new
thanks, will submit one now
You're welcome.
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Can an SSD that’s more than 90% full affect the drops I’m experiencing during my livestreams?
What kind of drops?
My livestream keeps dropping constantly. I’m not sure why. My internet connection is good, so I believe it might be some computer setting. My monitor is 2K, which probably affects it too. But I don’t know how to configure it to stream without drops.
Dropped frames or stream getting disconnected?
That indicates an issue in the path the packets take from your cable modem to the ingest. Are you streaming to Twitch?
Yes
Please download and run the Twitch Test as detailed below.
Please use Medium or Long duration; do not use Short duration.
Also select all the ingests in your region.
👇
@random raven 🌐 Finding Your Best Twitch Server
To ensure the most stable and high-quality stream to Twitch, we recommend using a Twitch test tool to find the optimal server for your location and internet connection.
📋 How to Use the Twitch Test Tool:
- Access the tool here: Twitch Test Tool
- Run the test using either the Medium or Long duration. Short tests may not provide the most accurate results.
- Select your specific region from the listed options. If your exact region is not available, choose 5 to 6 servers closest to you.
- Aim for a quality score of at least 84. This indicates a strong and stable connection.
🛠️ Applying Your Settings in Streamlabs Desktop:
- Once you've identified a good server, navigate to your Streamlabs Desktop settings:
Settings>Stream>Stream to custom ingest. - From there, you can manually select your preferred server based on your test results.
Thank you
The most common issue is having dropped frames. My internet connection drops whenever the drop rate goes over 2%.
You're welcome. Screen shot the results once the test is completed.
Probably you are going to have to call your Internet Service Provider about this. But go ahead and run the Twitch Test and screen shot the results please.
Hey, for anyone having issues with dual output, even if you don't have AMD hardware, try to stream with the replay buffer completely disabled. The Streamlabs team also are very helpful, shoutout you guys for looking out for us.
Is there an issue with the socketio? I'm using Python to connect to https://sockets.streamlabs.com but it gives a connection error exceptions.ConnectionError('One or more namespaces failed to connect' '.join(self.failed_namespaces))
I’ve been having this issue for maybe a month or two. When I click on stream labs, it opens and then immediately closes I don’t know how to fix it.
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I created a scheduled YouTube stream using the iOS stream labs app. It was just a test. How do I cancel the scheduled stream?
Anyone know how to stream in 4K from the Mac using streamlabs desktop?
just click the stream and scroll to the bottom on the pop up and there should be a delete option
Trouble is, I can’t find the scheduled stream in the iOS app. Not in events. Not sure where to find my future scheduled stream.
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Hello! I recently started my SLC trial, but when I go to add my YouTube channel, it says that I need to verify it despite my channel being verified.
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i know this isnt directly a Streamlabs OBS question, but how do i go about installing a .overlay file in normal obs?? (im still using the SLOBS plugin for normal obs)
Hey, for anyone having issues with dual output, even if you don't have AMD hardware, try to stream with the replay buffer completely disabled. The Streamlabs team also are very helpful, shoutout you guys for looking out for us.
Hi everyone ..Please i need help . My streamlab doesnt capture sound from capture card it only capturing sound from web our the laptop itself
I was wondering if the sponsorship system is available in Norway, I noticed that only a select few countries are available via the program when signing up and being from Norway that seemed to not be on your list.
That indicates an issue in the path the packets take from your cable modem to the ingest. Are you streaming to Twitch?
hey guys need a bit of help, im trying to get a guest onto my youtube channel and share screen and still talk with them / have them be able to flip over to their screen etc, i think collab cam is the way to go? only issue is i get this popup whenever i try spin a collab cam source up... any ideas why?
Good morning, I can't get streamlabs to run, I get this error when opening OBS and a plugin installer runs.
I ran StreamlabsPluginUpdater-r112.exe before
Not sure where to find my future scheduled stream.
Hej. Hi, I'm trying to get Lemans Ultimate to work in streamlab, unfortunately without success.
In Streamlabs I try with source game capture "looking for game to capture" but it doesn't find Lemans Ultimate which I have started.
hi everyone! im having issues connecting to chat on streamlabs, i did the hardware accelerater fix multiple times and its still not working, anyone know how to fix this asap as im trying to go live 😄
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hi, i cant change the volume of my alert box, everything is set to 0 and it is still blasting in my ear everytime someone subs, how do i fix this?
and its only the sub sound, the follow sound is fine
Check the master Alert Box volume here https://streamlabs.com/dashboard#/recentevents , click Live Actions.
when changing that it lowers the sound of the follow, as i can barely hear it, however if i test the sub sound it still plays at the same volume without changing it
tried changing the slider on the website and streamlabs desktop as well
You changed the volume of the alert sound on the Sub alert https://streamlabs.com/dashboard#/alertbox/twitch/subscriptions?
yes, i even tried setting everything to 0 to see if i could even turn the sound off, however it still plays at max volume
but if i change the volume slider on the follows, it works just fine and the audio adjusts
Are you using an image with included audio?
Like a webm?
It could be the volume in that file is too loud and the volume slider might not be effective.
youre right, the image is an mp4 file, so its playing the audio track twice probably, im so stupid. Thank you so much!
You're welcome. And no worries.
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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my chat bot wont sync/ re autherize to my chanel and i dont know how to fix it
one issue yutube stream is not syncing with multi livestream selection that is the only issue im having
its twitch its having the issue with
hey quick question
does anyone know why whenever i stream it doesnt pop up on discord that im streaming?
it used to do it but know it never does anymore
t won't let me broadcast on TikTok with StreamlabsConsole. I get this: The account doesn't have live authentication permission.
You have to apply for permission to use Live with Streamlabs. You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US
More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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I Playing GTA 5 And Rec My Gameplay This Pop Up On SteeamLabs What should I Do?
I already have the permission but it still won't let me broadcast on TikTok with Streamlabs Console.
The permission says Restream and not Live with Streamlabs but maybe it’s changed, I don’t do TikTok.
Please follow this guide: https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations
Date Reported: 3/19/2025Status: Awaiting Third Party
Important Note: Starting July 7,
2025, TikTok creators must stream at least 50% gaming content to keep
access to TikTok LIVE. If...
Not sure where to find my future scheduled stream.
hey quick question
when changing that it lowers the sound of the follow, as i can barely hear it
For details, see our post in
if i use streamlabs on my phone for streaming, can i allow donations and subs to pop up on the screen
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Yes, you can totally do that! Just add the Alert Box Widget. You can configure the Alert Box Widget here: https://streamlabs.com/dashboard#/alertbox And set up your Tip Page here: https://streamlabs.com/dashboard#/tipping/methods. If you have more specific question, ask over in #technical-support
Hello everyone. When I put one alert box for donations and another for subscriptions, they seem to merge and do exactly the same thing. When I try to change the settings for what to display, it just goes back to the old one. Please, if anyone can help me
Sounds like you want different Alert Box sources for different alerts.
You can do this with multiple Browser Sources:
- Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
- Click Filter Events. Uncheck everything except for Follow.
- Copy the Widget URL and add a Browser Source and paste in that URL.
- Go back to the Filter Events button, uncheck Follow and check everything else.
- Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
- Viola!

Hi guys, The Reactive Overlays not updating gameplay can you please tell me how to fix it ? I have a Ultra Membership
But I have multiple donations with different songs and one subscribe alert.
If you separate out the Tip alerts, all their variations will show in the Alert Box you set for Tips. There’s no way that I’m aware of to further separate the individual alert variations to their own Alert Box, if that’s what you’re asking.
Thank you for being a Streamlabs Ultra subscriber! 
Please link 🔗 your discord and ask again in the VIP
Support channel, which is one of your subscriber benefits.
Streamlabs Ultra & All-Stars Discord Access
@cunning juniper, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!
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Okay, thank you
You’re welcome.
Thank you! 
Now hop over to #vip-support
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Anyone know why my Extra Life variant alerts aren’t working? They are all just going through the default alert
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This might be a dumb question but how do I moderate my tik tok live if I'm streaming from streamlabs (+ I'm on a mac so i cant use tik tok live studio)
My Stream says there is another open stream and I need to claim my stream on the desktop. Then it doesn't connect! Is this part of the switch thing? I can't go live.
Hop over, if you haven't already, to #vip-support for assistance.
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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Not sure this is where I'll be able to get help
But I'm currently doing a charity stream through streamlabs charity but it's currently not working on Apple devices. It'll get to the email part and after that just loads forever
You have an active Streamlabs Ultra subscription?
hey guys i need help. i try to unlink my youtube from streamlabs and it just prompts me to pay for ultra. any advice?
Uh, that should never happen. Please screen shot what you see.
ill upload a video i just recorded of it happening
so basically i cant connect my youtube with my streamlabs because i get this error "This Youtube account is already linked to another Streamlabs ID Account. Please use a different account." so i found my old streamlabs account and saw that i am infact still connected. but when i press the little green button to disconnect it just promts me to pay for ultra
https://streamable.com/v9y8z3 any help would be appreciated, i already put in a ticket on their website
any ideas? xD
Give me a few minutes to get the steps on how you can resolve that. What the message means is that the YouTube channel you are trying to merge is already linked to another Streamlabs account.
Ah, you already put in a ticket. Sigh.
The staff prefer that if you have a ticket you wait for a response on that before the Volunteers troubleshoot with you so that there is no duplicate or incorrect troubleshooting.
So please wait on a response on the ticket. Tickets are answered in the order they are received. Be patient and they will get to you.
tyvm
You’re welcome.
yeah im too broke for ultra so ill probably have to wait for them to disconnect my account on their end or something xD
hope you have a nice day
You don’t need Ultra for what you want to do.
You too.
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Hi guys! new to streamlabs! Connected youtube account to streamlabs and I need to add subscriber goal to my stream, but it doesn't show current subscribers amount, what am I doing wrong? same goes with tip amount, tipped amount doesn't add up to goal
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Good morning, evening, I have a question: is it possible to remove my tips?
There was an error fetching your channel information. You can try fetching the information again or you can just go live. If this error persists, you can try logging out and back in.
Connection failed```
I have redownloaded streamlabs, cleared the cache, admin mode ect... nothing (I also logged out and in about 5 times too!). I can stream from OBS fine so i know its not a twitch issue or an issue on my end
Any help or conformation im not going crazy would be grand (and i appreciate its the wrong page but im pulling my hair out here)
(I also tried a 2nd wifi JUST IN CASE there was some issue with the traffic from my provider)
Sorry, just to add if i hit "just go live"
@jaunty marsh twitch broke something today, wait for them to fix
I looked on all their socials and couldnt see any news 🙂
Thank you though!
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why am i getting this? there's no other place i stream than my PC. can anyone help me out? Thank you
Do you have an active Streamlabs Ultra subscription?
Thank you for being a Streamlabs Ultra subscriber! 
-
Make sure Stream Shift is not checked: https://streamlabs.com/content-hub/post/how-to-use-streamlabs-stream-shift
-
Link your discord per the tagged instructions below and ask again over in the VIP Support channel, one of your subscriber benefits.
👇
Streamlabs Ultra & All-Stars Discord Access
@sick dome, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!
🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard
Not Yet an Ultra Member?
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My broadcast has no audio @gritty isle
And I'm eating dinner.
What platform are you streaming to?
twitch
Are you using Twitch VOD track?
I have already ended the broadcast twice
Still having the "Claim Stream" button. just get back with me after you are doing eating. thanks
I don't know
Hop over to the #vip-support channel and troubleshoot with the staff there.
Are you using Streamlabs Desktop?
yes
From Streamlabs Desktop, please screen shot Settings > Audio and Settings > Output. Don't crop the screen shots.
Set your channels to Stereo. Twitch won't accept any audio if its not Stereo.
You might have to end and restart your stream for that to take effect.
ok
@gritty isle thanks bro
You're welcome.
hi there, I stream from my laptop in streamlabs but when I start streaming there is no game audio detected in ''game capture / application audio capture (beta) but it worked fine before. also my mic audio is working for some reason anyone can help me? thanks!
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I'm having the same issue with Streamlabs not capturing any game audio from the "Game Capture selection. Streamlabs will only pick up the audio only if the game window is in the forefront of the desktop. When the game is running in the background, the audio goes silent. I've tried everything from adjusting the settings in the Streamlabs app to my settings in Windows 11 but nothing has worked. I tried using Grok AI to help mee out and that did not work either. I even put in a ticket from the stream labs website also. I have yet to get a message back. I could use some help.
Hello! My twitch VOD track disappears and uploads Audio Track 1 instead of 2 to twitch, muting all of the audio from the VOD on twitch
alguien sabe en cuanto tiempo llega una donacion desde tailandia a america atravez de donacion por Streamlabs a mi paypal?
I'm having the same issue with "Claim Stream." I tried everything suggested to see if I could fix it myself, but it's still stuck.
Thank you for being a Streamlabs Ultra subscriber! 
Hop over to #vip-support for assistance.
Did you find any way to fix this?
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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Hello! For some reason I am unable to stream from my phone to YouTube using the screencast option anymore. When I click go live it just schedules it as an upcoming live for the exact time I hit Go Live. This has been happening for 3 days. I have deleted the app and reinstalled and it’s still happening. I have no scheduled any new events or future streams. I have been using this method for a year and it just stopped working.
Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?
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I saw a few posts in here but didn't really see a definite answer unless there isn't one. i recently started using the reactive overlay for kill and death counter and realize they aren't resetting to 0 after each session/stream. Is there any way to fix this or is it just bugged atm? thanks.
To add on I've mainly been using it for BF6 and using the BF6 stream/overlay pack you can download in case that helps with anything.
why won't it let me connect my youtube to streamlabs
Only way to know if you give us more information like a screen shot of what you see.
when i do all the steps to connect it then go back it doesn't connect
dear tech please help me make twitch Primary I CANNOT figur eit out
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:
- Press the Windows key on your keyboard or go bottom left and click the Windows logo.
- Search for "default apps". It may be different in Windows 10 and Windows 11.
- Find the default apps section and close Streamlabs Desktop
- Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
- Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs.
You’ll have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new
okay thanks!
I have always been on edge
Change it anyways and try again. Else, merge via the website.
i don't think it did anything prob because im using the desktop app
Merge via then Streamlabs web site: https://streamlabs.com/dashboard#/settings/account-settings/platforms
tysm
You’re welcome.
hi there, I stream from my laptop in streamlabs but when I start streaming there is no game audio detected in ''game capture / application audio capture (beta) but it worked fine before. also my mic audio is working for some reason anyone can help me? thanks!
I don’t fully understand what I need to do for streaming and like donations I guess? 😑
@ruby sandal what's the game in question?
Every game
There just no audio on everything besides my mic
@ruby sandal verify that monitoring is disabled for this audio source, or remove and readd the game capture source
I’ve tried to delete the cache and still nothing worked and I also fully deleted streamlabs and still nothing works
That didn’t worked
@ruby sandaldoes application audio capture work with other apps? try firefox
It doesn’t work with anything
@ruby sandal are you using windows 10 release 20h1 or newer?
I’m using windows 11 25h2
@ruby sandal i can't troubleshoot streamlabs desktop at this point
see if the issue persists in obs-studio
Okay thanks for the help ig
If anyone finds a solution to my problem please dm me and let me know how to fix it
Same here!
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Hello, Ive had a problem to where my display capture device is feeding into my mic audio. So whenever i share my screen, whatever audio is on my screen is going through the mic audio. While using OBS software i turned off downmix audio under my mic audio and it fixed. Although now in streamlabs when I turn off downmix audio, nothing changes. Help is much appreciated!
im not able to move my cam source no mather what i do
how do I fix my desktop audio not working got my thing set to my speaks its not muted it just doesnt work
I’m trying to live stream Block blast for my phone and other games and when I click go live and I check if it’s going on YouTube, it just says upcoming stream then waiting for me and it never goes. And also when I try to click multistream, it just has a big loading circle and it’s unable to and that’s what I paid for so I need to fix this.
That didn’t worked
It doesn’t work with anything
why won't it let me connect my youtube to streamlabs
I have a similar issue with my audio but I haven’t found a solution yet
I just went to OBS on steam works now
I see
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Having trouble? Want to see if anyone else is having the same problem?
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I have a problem that all alerts plays 2 time. Ive tried to fix it but i cant find the problem and its pissing me off. If someone knows how to fix it pls contact me and help! 🙂
Make sure the Alert Duration matches the length of sound you have set for the alert. If the Alert Duration is too long, it will play the sound again to fill that time.
I dont think its that because i have a custom made sound that is exacly 10 seconds long and the alert duration is also 10 seconds and the alert comes 2 times when someone sub,bits,follow and everything
Screen shot the whole Streamlabs Desktop with the scene where the Alert Box Widget is selected please.
I can call you private and show everything while showing screen. I think it would make it a lot easier if u want to do that 🙂
or call in this discord
For moderations purposes, all support has to be performed in this channel. If you don't feel comfortable doing that, you can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new
Okay, But what did u need a screenshot off? The streamlabs dashboard thing?
The whole Streamlabs Desktop window.
is streamlabs down right now?
No, but there is a continuing AWS outage from overnight that could impact you.
took me a few times to start the stream but i'm live now.. thanks!
You're welcome!
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Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Can anyone direct me to where I would find a script for a !clip command?
@gritty isle question
my live on streamlabs is in like 360 mode how do i make it like a regular stream
End the stream. Then start a new stream and make sure the 360 option is not checked.
where is it at?
Should be on the Confirm & Go Live screen after you press Go Live.
TY SO MUCH
You're welcome!
@gritty isle one more question how do i make it like go faster with no delay
its lagging and delaying alot
Stream delay is unavoidable. It takes time for the packets to travel from you to the platform and for the platform to assemble them and deliver them to the viewer.
ah alr
it keeps like lagging showing the loading screen @gritty isle sorry for pingning and asking alot
Screen shot what you see please.
It keeps showing the white circle and lagging a lot
Like the lag on the stream is insane
That means YouTube isn't receiving data from your in a timely fashion. YouTube will support a bitrate of up to 51000. Increase your bitrate by 2000 and see how it goes. You might have to stop and restart your stream to do that. Just don't go over 75% of your load bandwidth.
✅
its at 15k rn
its showing the white circle still @gritty isle
whats the preferred bit rate
Optimizing Your Stream: Recommended Bitrate Settings
{1}, getting your bitrate right is essential for a clear stream. Bitrate indicates the data rate of your video, and if too low for your chosen resolution and frame rate, it can lead to pixelation.
📋Recommended Bitrate Ranges for Resolution & FPS
- 1280x720 at 30 FPS: 2,200 to 2,800 kbps
- 1280x720 at 60 FPS: 3,800 to 5,600 kbps
- 1920x1080 at 30 FPS: 4,400 to 6,200 kbps
- 1920x1080 at 60 FPS: 8,700 to 12,500 kbps (a minimum of 6,000 kbps is generally recommended for good quality)
- 1600x900 or 1536x864 at 60 FPS: At least 6,000 kbps, up to 8,600 kbps
If you notice pixelation or blockiness on your stream, it often means your bitrate isn't high enough to properly encode your video for the content you're showing. Consider increasing it within these recommended ranges!
📚 For more detailed guidelines and platform-specific recommendations, check out these official resources:
@gritty isle how do i enable chat?
@gritty isle spooky how do i switch between like minecraft and roblox mid live because its making me stay on one screen if i switch it doesnt show it yk
how do i switch in between tabs
@gritty isle ?
bro like no ones tryna help
@minor quest hello can u help me with smt rq?
wtf bro
I have Streamlabs doubling up answers to commands and one of the answer is always wrong. It’s almost like there’s a ghost in the room
@gritty isle respond pls
I tried disconnecting and reconnecting google account access to hopefully reset connection but nothing works
Been attempting to stream portrait on the streamlabs Android app. Each time the stream shows landscape with a portrait view. There is nothing to change for it to output as portrait.
Orientation locked to portrait, portrait scene selected etc however it's still outputting as landscape, is this bugged?
Even setup new scenes and attempted with no joy
Sorry, I was driving home in heavy traffic and I don’t text and drive. I have to take my dog out for a walk. I’ll review your posts in a bit.
XD NP
If you're using Game Capture, that won't work as a few years ago Roblox implemented an anti-cheat feature which broke Game Capture's ability to hook into the game.
As a workaround, please use Window Capture instead:
add a new Window Capture source
select Roblox from the window list
change the Capture Method to "Windows 10"
On Windows 10, you will see a yellow border around the game which cannot be disabled. This is not visible in your stream and can be ignored.
alr
Lol, there's literally no way to stream vertical (portrait) this thing is so bugged and paid for a year of ultra membership 🤦
Please link your discord per the tagged instructions below and ask again in the VIP Support channel which is one of your subscriber benefits.
Streamlabs Ultra & All-Stars Discord Access
@umbral monolith, are you a Streamlabs Ultra Subscriber or an All-Stars member? If so, you can link your Discord account to gain access to exclusive Ultra/VIP roles and private chat channels here in our Discord server!
🔗 How To Get Your Ultra/All-Stars Discord Role:
Link your Discord account under your Streamlabs integrations settings: Streamlabs Integrations Dashboard
Not Yet an Ultra Member?
You can learn more about Ultra and upgrade your membership here: Upgrade to Streamlabs Ultra
Just gonna try and get a refund, there's no way to get it to output vertically which pretty much makes it not fit for the purpose it was meant for
Okay, no worries. Sorry Streamlabs Desktop wasn’t working as you expected.
It's the android app I'm afraid, all it needed to do was push a vertical stream 😅
Makes 0 sense haha, YouTube is pushing it out horizontal
I would then at least submit a ticket on this issue or link your discord before you cancel you ultra subscription and ask in the VIP Support channel.
What I found is, if I logged out of all platforms and logged into youtube with the account, so not with the streamlabs ID then streaming to youtube becomes vertical. If I then logout of all platforms again and login with the streamlabs ID then it ouputs horizontal with a portrait picture
Also if you login with Youtube, it doesn't allow you to login to anymore platforms such as your Streamlabs ID. So you would need to log-out and then log back in with streamlabs ID
Yes, your Streamlabs ID is not connected to a platform; it’s just a mechanism to tie all your platforms together in your Streamlabs account.
Any body in here that uses Stream Labels? I've been having this issue for a while and I would really like to get it fixed. I have already contacted Streamlabs support directly, and they were never able to resolve the problem. Stream Labels only updates every 10 YouTube subscribers, and Facebook won't start from our actual follower count. Anybody else run into this issue with Stream Labels? Are there any alternatives that I am unaware of?
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Hi there! I have been having a huge problem with my streamlabs where I cannot stream at all currently. I am in a loop of when I get the option to "Go Live" I can click the button, then it tells me I currently am live from another device and I can switch to Streamlabs Desktop (I am not currently live elsewhere btw). I either can click switch to Streamlabs Desktop or Cancel. If I cancel I can only claim stream again. If I click switch to, it tells me that I am taking over but get the error that I am not live. I can end live finally but then get the same process. Can anyone help?
I have reset my Twitch live code multiple times as well and that hasn't resolved it. I uninstalled and reinstalled as well.
I've been trying to stream live for a week now, but I'm getting this error asking me to configure my YouTube account to stream live. However, when I click on the option to repair it sends me to my YouTube control panel and won't let me do anything. The funniest thing is that I opened a support ticket and they considered my problem solved
Can anyone help me on this
Hello, I am a Streamlabs Ultra member but do not see the "Stream Shift" check box when I log onto my Twitch using Streamlabs Desktop. I'm on a Mac. I can however turn it on on my iPhone. Can anyone help with this please?
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Both take cards.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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Please help i need to cancel my membership but i can't do it with stream labs console. I have a pro membership but when I try go onto regular streamlabs it doesn't give me an option to sign in. Please help I've tried emailing but it doesn't go through
Streamlabs Pro is not a subscription for Streamlabs Console.
To cancel Streamlabs Pro subscription, go here and if it is listed there, you can cancel it there: https://streamlabs.com/dashboard#/membership
If it is not listed, then submit a ticket to cancel: https://support.streamlabs.com/hc/en-us/requests/new
I definitely have a membership when I sign into stream labs console it says there i csn see billing date and everything but then on streamlabs says I'm using free
Just updated my Slabs and now I cant stream anything with Game Capture. Its either a black screen or it shows the start up image then stops. (I run Slabs with Admin)
Then you can cancel you Streamlabs Console subscription on the Streamlabs Console web site: https://console.streamlabs.com/account#/general
Thank you so much this link worked
You're welcome.
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
Hello, Im hoping someone can help.
Ive been using streamlabs just fine for the past few months now and its been great, but recently I cannot go live, It keeps wanting me to "claim stream"? I stream on dual output to different platforms.
after doing some research and seeing the errors pop up, it says something to do with stream shift? I did not enable that, but it wont even bring me up to the go live stream to disable stream shift. its just and endless loop of "claim stream"
Not sure how to fix this
Hi! I recently streamed two different sessions with streamlabs mobile, to youtube. the first stream saved the VOD to youtube, but the second stream when i went to end the session gave me error 403. i tried changing the name of the stream, and even the privacy, but the only way it would end is when i unchecked end live session. now that 1 hour VOD is nowhere to be found. help? 🙁 did it get deleted and is gone forever, because it's not showing on my youtube (but the name i tried to change it to, is the 1st VOD that saved which is odd?)
im nervous now to keep recording. i am not truly live streaming, im streaming unlisted then saving the VOD since thats easiest for me to record lengthy videos.
every time I try to use game capture it shows a black screen on Capture Specific window etc and when I change it to Auto is just doesnt do anything. Is there a way to fix this? This happened after the latest update
Why is console labs telling me I don’t live auth permission when I go live on TikTok all the time
Have you applied for and been granted Live with Streamlabs?
Live with Studio is a completely separate permission and doesn’t automatically grant any other permission.
If you are wanting to stream to TikTok from Streamlabs Console, you need to apply for access.
You can do that at here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US
More information about our TikTok integration is here: https://streamlabs.com/content-hub/post/streamlabs-announces-integration-with-tiktok
THANK YOU! You have the same issue as me! I have yet to find a solution but If I get something I will tag you!
It just now started working. I’m honestly not sure what fixed it. I signed in, signed out, claimed the stream and then ended it. Left it alone for bit, and came back to hit go live and it worked.
Wish I had a better solution lol but mine just came back
I will try again. I have done everything from uninstalling and reinstalling, signing out and back in and no luck.
Hopefully it is fixed just overall
Best of luck. 🤞
I'm not what you would call "Tech Savvy", so it might be somthing simple, but Any idea why my Streamlabs isnt being picked up by the streamdeck? It keeps saying "Streamlabs is not running" and it cant fetch any scenes. I had the issue start awhile back and someone told me to just wait for an update, but there's been a couple updates since then and still no change.
It’s an issue that came up with the last big streamdeck update. There isn’t built in functionality anymore, you need to snag the Streamlabs extension in the streamdeck store. As for the Streamlabs not running. That can be resolved by running streamdeck and Streamlabs as administrator, or neither as administrator.
okay, I'll try both of those, thank you!
Hi, I have an issue I couldn't figure out via googling or "self help center". Often when streaming to Twitch, I pull up discord, or Twitch stream manager, among other things, over-top of my Streamlabs desktop app.
It appears that whenever I have Streamlabs either shrunk or covered, my Twitch sound alerts extension, Viewer Attack extension, and even my Streamlabs follow alerts, all have incredibly laggy and distorted audio. But full screening Streamlabs caused them all to work again. Any advice? Thanks.
P.S. issues are all only audio-alert related, notifs appear on screen, game works fine, audio for game and my voice are fine...
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new
I'm using stramlbas console. I set up my scenes to have my game capture cover the whole screen like a normal stream. however when I go to my twitch it only show the gameplay in the top left corner.
Hey guys, using streamlabs but whenever i try to add sources such as a followers goal it stays invinsible, anyone know a workaround for this?
iirc windows 11 has new tweaks for background apps which will sometimes cause this, no real fix for this apart from keeping necessary windows visible on any display
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hi, i have a problem, because when i start a record or a stream, It seems that the voices have a reverb, I use the rodecaster pro 2 as a sound card and only after I restarted the program or changed some settings does it stop them and return clean. How can I fix this problem?
request to the platform keeps failing whenever i try to go live on youtube it says check your streaming and recording settings. how can it be fixed?
How can I select my other youtube channel under same Gmail account?
how in the heaven do I fix this tiny half cut scream issue?
hello, I have problem with streamlab desktop app, it doesn't want to work, only loading screen, it starts with white rectangle screen and then infinity loading screen, is anyone have this problem too? (I've already restarted the PC and reload/reinstalled the app)
Thank you
Having trouble? Want to see if anyone else is having the same problem?
Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!
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Hello, I have access to the Dual Format Streaming on Twitch beta, but I can't use both formats on Twitch within Streamlabs Desktop. It only lets me use YouTube. I already have the latest version of the software installed, but it doesn't give me the option. How can I fix this? Thanks.
Hi. I have never had trouble with Streamlabs mobile app until this past Monday. When I click go live to broadcast on YouTube, the system has the circle rotation/hour glass but never connects. Can someone help me
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Hi guys is there possibly someone who can help me with my streaming settings im rocking these specs but cant stream warzone
