#technical-support

1 messages · Page 160 of 1

marble wind
#

@rigid estuary might need a reboot to disable the integrated graphics, might also have to disable it manually in bios

rigid estuary
marble wind
#

@rigid estuary what games are you trying to capture?

gritty isle
rigid estuary
marble wind
#

@rigid estuary Which one, 2016?

rigid estuary
marble wind
rigid estuary
marble wind
#

@rigid estuary is doom(2016) the only affected game?

manic fable
#

desktop audio not working in streamlabs

restive slate
#

How can I cancel my Streamlabs Console subscription? Now i have a good PC to use Streamlabs Desktop

proper totem
wicked dust
#

I have a bit of a stupid question and im not sure as first time ever using streamlabs

#

I have a capture card set up to my laptop to stream from my xbox Series X, ive figured out how to get game audio but now im not sure what to do aboit my mic as i only have my headset i use for my xbox to talk to friends

devout quartz
#

Hi, can someone help me? I’m trying to stream from my Xbox through twitch to my TikTok. I added the account on the console.streamlabs but it says offline even though I’m live on twitch now?

surreal ingot
abstract plazaBOT
brazen prawn
#

Can someone help me? I live in Germany and whenever I start my stream, unfortunately, the screen appears black. The VPN is supposedly turned off. When watching from a German Wi-Fi network, the stream shows up fine, but when watching from a Hungarian network, there's no image. What could be the problem?

sinful quail
#

Guys how do i use subscriber only mode

#

I cant use it when i go live from steamlabs

neon wyvern
#

Anyone know where custom widget documents can be found?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

silent harbor
#

I need help with mine being blank going into layout editor and clicking save changes or messing around doesnt help!

#

nvm I got it working it was cause I tried to import obs settings and it didnt work so it just ended up blank

serene sky
#

You guys are scammers, Streamlabs has never ever helped me with ANYTHING over the years. Streamlabs doesn't give a shite.

gritty isle
# silent harbor

This has been an issue that has affected a some customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

If you are unable to get a Diagnostic Report to upload, create the ticket without the code.

Gyazo
Gyazo
stoic whale
#

Hello guys. I need help. I keep getting this error... I check what it says but I find nothing wrong, everything is the same as the last time I did a stream...

Screenshot_2025-07-10_095826.png
abstract plazaBOT
gritty isle
# stoic whale Hello guys. I need help. I keep getting this error... I check what it says but I...

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

stoic whale
gritty isle
stoic whale
gritty isle
stoic whale
gritty isle
stoic whale
gritty isle
stoic whale
gritty isle
honest lintel
#

Hi guys! im having a little problem here im trying to capture my cs2 gameplay but it only shows black screen..

distant mist
#

why i only have these paypal method??

image.png
amber lichen
#

Good afternoon, there was a problem when launching YouTube and TikTok at the same time, YouTube writes this error Enable live broadcast for your account, wait 24 hours and try to start broadcasting. But yesterday I streamed through OBS and everything worked, I have access to live broadcasts, help me solve the problem

wispy latchBOT
# 
# Having issues with Streamlabs Desktop not capturing your game and just showing a black screen?
- After you've added your capture source, the "game" may require to be focused before it will be captured - this means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
- Try running Streamlabs Desktop as administrator.
- Try changing your "Game Capture" mode from "Auto" to "Capture Specific Window"
> Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

# Still not working? See the guides below:```
:link: Game Capture Troubleshooting for **Desktop** users: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems> 
:link: Game Capture Troubleshooting for **Laptop** users: <https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops>
gritty isle
distant mist
#

other streamers in my country have paysafe and others....

gritty isle
gritty isle
honest lintel
#

im trying to stream cs2 guys but only show blackscreen can anyone help me out?

wispy latchBOT
# 
# Having issues with Streamlabs Desktop not capturing your game and just showing a black screen?
- After you've added your capture source, the "game" may require to be focused before it will be captured - this means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
- Try running Streamlabs Desktop as administrator.
- Try changing your "Game Capture" mode from "Auto" to "Capture Specific Window"
> Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

# Still not working? See the guides below:```
:link: Game Capture Troubleshooting for **Desktop** users: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems> 
:link: Game Capture Troubleshooting for **Laptop** users: <https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops>
reef spire
#

Hi, I try to stretch cs2 in streamlabs but instead it just slightly moves the game capture window and doesn't stretch it

pine aspen
#

Having issue with my audio looping continuously on stream, not sure how to fix it.

gritty isle
pine aspen
#

I have a built in mic on my webcam and also a mic on my headset but i dont always use my headset

gritty isle
marble wind
surreal ingot
#

Thanks ?

wispy latchBOT
#

@slow elbow Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines. Thank you!

slow elbow
#

Alr my bad.

wispy latchBOT
#

@slow elbow Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines. Thank you!

gritty isle
#

Last warning. 😉

slow elbow
#

Alr damn

worn osprey
#

Hellu! I have been having an issue lately where my streamlabs obs keeps stuttering and pausing, my camera, my game, everything. I have updated my graphic drivers, played with output settings (even though this issue happens even when I'm not live or recording), reduced the number of stuff it has to load in the program, etc. I have wracked my brain trying to find a solution for this. Thought I'd stop by for support since I've always had a great experience getting help here. ❤️

Edit: To clarify, it's not just my monitor either, it's showing up in the output when I DO stream or record.

gritty isle
worn osprey
gritty isle
worn osprey
gritty isle
worn osprey
gritty isle
worn osprey
gritty isle
worn osprey
dim birch
#

cant apply student discord for ultra

gritty isle
# worn osprey 1.18.3

Please reboot your PC.
Download a fresh Streamlabs Desktop installer.
Run the installer as administrator. Let it install over your existing installation - no need to uninstall Streamlabs Desktop first.
At the end of the installer, don't let it launch Streamlabs Desktop but rather quit the installer, reboot your PC again and then see how it goes.

gritty isle
dim birch
gritty isle
dim birch
#

k\

worn osprey
gritty isle
worn osprey
dim birch
gritty isle
dim birch
#

i did was just curious

gritty isle
worn osprey
gritty isle
lavish harness
#

The issue with the acces revoked by tiktok is getting anoying. Started like 2 weeks ago and when i send in the error and so they say we can't give youa time frame... The odd things, the acces is revoked for 7 days,, had the same things last week could go live with streamlabs one day and now again .. yesterday i applied and had my acces back so i could go live and now t he same issue ... couldn't get on anymore... and i can only use my phone in that case...

gritty isle
abstract plazaBOT
lavish harness
gritty isle
worn osprey
gritty isle
worn osprey
gritty isle
worn osprey
gritty isle
lavish harness
gritty isle
lavish harness
#

I used to have acces and was able to go livei with streamlabs yesteday i am bascily dealing with the issue as described on that page..

lavish harness
gritty isle
lavish harness
#

I did so ... 2 times already ... "We are aware of the issue.
Our team is working hard to solve the issue and i would like to ask you to be a little more patience." ....

worn osprey
# gritty isle Okay, gotcha. Add back the GIF's and see how it goes. Could be one of those so...

So it turns out for future reference - the stuttering is caused by gifs that are input as images. Gifs that are input as media files do not seem to cause any stuttering or lag. Took me a while to play around with this and find the issue. I know you're a volunteer, but maybeeee Streamlabs should remove the "gif" option for images, if uploading them onto Streamlabs that way will cause issues later on. Thanks for your guidance leading me to this solution.

gritty isle
marble wind
#

@worn osprey does it persist if you disable the preview? i think sld calls it "performance mode"

orchid wasp
#

BDS

worn osprey
marble wind
#

@worn osprey i don't remember where the performance mode button is, try right-clicking the preview

worn osprey
marble wind
#

preview rendering in sld is inefficient, with a single display capture source it costs more resources to draw the preview window than to do the actual composition of the display capture

worn osprey
#

Yeah the resources wasn't the issue for me, fortunately. It was just the program....

pliant cloud
#

@gritty isle idk what to do every thing i try always leads to pixelated stream

gritty isle
pliant cloud
gritty isle
pliant cloud
#

i wanna do 1080p

gritty isle
pliant cloud
#

can i get that please

#

i just want anything thats works atp

gritty isle
#

The settings we have developed are the best for your hardware and platform. If you'd rather try and tweak out 1080p60 on Twitch, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

With Twitch's bitrate limit of 6000, it is just not achievable.

pliant cloud
gritty isle
pliant cloud
#

thats the tthing im confused on

gritty isle
pliant cloud
#

what do i do after

gritty isle
pliant cloud
gritty isle
pliant cloud
gritty isle
pliant cloud
#

would 4500 or 5000 work

#

bc i think one big reason is my internet

gritty isle
pliant cloud
#

ok

stable umbra
#

Is there anyway to change how the chat appears on mobile. With you click the chat it makes like 75% of the screen in a cloud transparent white thing. Why was this an update?

abstract plazaBOT
nova marsh
#

can anyone help me with stream delay even with it set to 0

gritty isle
# nova marsh can anyone help me with stream delay even with it set to 0

Do you mean Settings > Advanced > Stream Delay?

That option adds stream delay. You cannot use that option to make stream delay zero. Setting that value to zero and enabling the option does nothing.

Stream delay cannot be zero. The only way would be to be in the exact network segment as the ingest and that’s not possible.

It takes time for your computer to encode the packets, your cable modem to transmit them to the ingest, the j vest to receive them, decode them, and finally set them to the viewer which involves send the packets back across the internet.

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

full trout
#

i am approved.still not working.

gritty isle
full trout
gritty isle
whole nova
#

This error appears when I try to start the stream

IMG_5327.jpg
gritty isle
# whole nova This error appears when I try to start the stream

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

whole nova
#

Apparently is only with the multi stream when I just do YouTube it works perfectly

gritty isle
wispy latchBOT
gritty isle
#

And I’m off to dinner. No texting and driving. 👋 🍽️

loud sail
#

At this point it's been three days can anyone please help me figure out what's going on with my capture card?

marble wind
#

@loud sail have you tried it with a PC?

loud sail
leaden burrow
#

hey gang, simple question. I'm trying to use selective recording on a scene, I've gone live after tuning the sources and it seemed to be worked as intended. Though, if it has worked, where has the recording been sent? It's not in my usual folder for recordings. thanks !

loud sail
terse violet
#

Has anyone else had trouble changing their profile pic on link space? No matter what type of file or size or anything its just stuck as this default one and I haven't found anything under FAQs or anything else

loud sail
terse violet
loud sail
terse violet
#

not really, sorry :(

#

kind of stinky that we have to come here with our tech support issues

loud sail
#

Great

#

I feel like I could buy an answer on Temu

gusty umbra
marble wind
loud sail
#

Okay so how do I hook an HDMI to my computer's graphics card? Just plug it into my computer's HDMI port on the back without the capture card or whatever?

marble wind
#

@loud sail connect the capture card's HDMI input to the graphics card's HDMI output, yes; Windows should register a new display and a new audio output device

loud sail
#

Should I do this with Streamlabs or OBS open?

#

Should it be called like, Nvidia High Def audio?

marble wind
#

@loud sail the exact name will vary, it should be the same as the capture card's model name
after that, run obs-studio or sld, play some audio and verify that the audio mixer lights up appropriately

loud sail
#

Play some audio like what?

#

And which mixer am I looking for?

marble wind
#

any music, a video from the internet, anything that makes a noise

#

my capture card source is called gc573, i would look at its entry in the audio mixer dock

image.png
loud sail
#

Nope. Didn't work.

marble wind
#

open the Sound control panel (mmsys.cpl), is the capture card's audio device shown there?

loud sail
marble wind
#

you may have enabled "performance mode" in sld, which disables audio visualizers, disable it or quit sld and run obs-studio

loud sail
marble wind
#

make it the default audio device, then play any audio and see if it gets captured

loud sail
#

I think that did something?

marble wind
#

when you play sounds, does the capture card's entry in the audio mixer light up appropriately?

loud sail
#

It does on everything besides for the mixer I'm trying to get it to go on when I record on my console

marble wind
#

so, the capture card's audio visualizer doesn't light up, is that correct?

loud sail
#

Yeah, all of these aside from "Console" which is the one I'm trying to get it to go on

image.png
marble wind
#

and this is the current "default" audio device, correct?

image.png
opal canopy
#

Hi can someone help me with streamlab console, everytime i go live on xbox it wont start up.

loud sail
#

Yeah

marble wind
#

@loud sail i think i ruled out enough things to pronounce the capture card "faulty", but just to confirm one more time, double-click it in the Sound control panel, go to the Advanced tab, start recording, click "test", stop recording once the "stop" button changes back to "test", switch the default device back to speakers/headphones, play the recording, and if you don't hear the test jingle, try a different capture card

opal canopy
# loud sail Yeah

So i can live stream on my xbox s when the destination is twitch but it wont even allow me to start a stream when the destination is streamlab. How should I proceed? I have already checked that my twitch account is connected through steam labs.

loud sail
opal canopy
#

oh rip lmao

loud sail
# opal canopy oh rip lmao

I can try to help you but I'm not sure I'm the best person to rely on for help especially when I'm troubleshooting something myself

loud sail
opal canopy
#

Its all good. I can be patient. Thank you for the offer.

loud sail
#

I heard the test jingle

marble wind
#

@loud sail when playing it, or on the recording?

loud sail
#

It's on the recording

vital dove
#

Hi I have this situation, I tried to stream dual output tik tok and kick from streamlabs dual output… but is blocking and not working well after 30 minutes of strram why ?

marble wind
#

@loud sail in that case, the next question is how to configure the consoles to correctly output audio via HDMI;
verify that any and all other connectors capable of receiving audio (like 3.5mm) are disconnected, connect the capture card to a console, power it on, try recording video and audio from it

loud sail
marble wind
#

@loud sail yes

gusty umbra
opal canopy
#

nope just signed for it today, but I did not buy the subscriptions.

loud sail
loud sail
marble wind
#

@loud sail still no sound from the console? now it doesn't make sense again
i don't know enough about consoles to know how to direct them to output audio via HDMI, maybe it's still trying to output to headphones you had previously connected?

opal canopy
loud sail
#

Can you record your Streamlabs and show me what happens maybe?

gusty umbra
loud sail
loud sail
gusty umbra
#

Sorry. It’s 2300 here and I’m off to bed. I’m not super familiar with capture cards. There may be some articles in #1173605643484139591 about capture cards and their setup.

loud sail
#

I haven't found any

#

I put in a ticket 3 days ago and asked around here a few times but haven't gotten anything

marble wind
#

i suspect one of the troubleshooting steps was done incorrectly, but i'd need to use remote control software to confirm that

loud sail
#

The heck does that mean?

marble wind
#

@loud sail
if i am to assume that the troubleshooting step of figuring out whether the capture card is capable of capturing audio was done correctly, all that's left is to correctly configure the consoles to output audio via HDMI; since i don't own any consoles, i don't know how to do that, but you could try asking in the obs-studio discord and/or on the obsproject.com forums;
if i am to assume this step was done incorrectly, at this point i'd suggest using anydesk or any equivalent of it i'll produce a recording that would capture the capture card's audio, and confirm whether or not audio gets recorded correctly

loud sail
#

Lovely

#

That's what, 4h for arguably 0 results?

#

Forums are just blank

#

That's the Capture Card

image.png
abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

heady lodge
#

In streamlabs, is there a way to trigger a specific sound for a specific tip amount?
Example: $5 tip = jumpscare

And can I have few different sounds (variants) for the jumpscare that will play randomly?

I’m new to streaming on Twitch, and I see there’s a sound alerts plugin… do I need to use something like this? Or can I just use Streamlabs to do the jumpscares.

Thank you!

humble gale
gritty isle
crimson cave
#

thanks dude

#

also a follow up question

#

is there any way to make it so they all appear from the left and are like aligned

#

like kind of push them all to the left

gritty isle
crimson cave
#

i did but as you see on the test screen to your right the messages arent aligned by username

#

like now only the messages are aligned but the users and badges arent

gritty isle
crimson cave
#

alright thanks

gritty isle
abstract plazaBOT
ornate reef
#

I have a question about 2FA! I was having a problem with my PC and i need to reinstall some things but my last hangup is my 2FA codes. I accidentally wiped my authenticator and i need to reset it up but then i realize i dont know where my backup codes are. how can i get them or how can i reset and get new numbers. I am not locked aout of my account but my fear is if i get logged out and i dont have them I will have to reset all my stuff and setup a new account. can some one help me with that. Thanks in advance I asked about this before but i think they may have thought i was already locked but i have full access. i am about to resub to ultimate and i dont want to do that and then get locked out

#

sorry typing this before next zoom meeting...lol

gritty isle
chrome light
#

Hi everyone! I’m using Streamlabs console for the first time and am finding that the tutorial videos aren’t helping. I can’t seem to find all of the Streamlabs console overlays. I added components to a scene but they aren’t pulling through automatically to my stream. Could someone please help me? Frustration tears are imminent.

gritty isle
chrome light
gritty isle
coral lotus
#

i have these to images that i want to change from the up image to the image where my icon is on the key, how do i do this? or is it not possible

image.png image.png
plucky basalt
#

Just wondering that if I livestream and also recording using Streamlabs, does recording also records my voices?

coral lotus
azure edge
#

what to do when my streamlabs keeps stopping at starting your video transmission

gritty isle
azure edge
#

twitch

gritty isle
azure edge
gritty isle
azure edge
#

Yup it worked ?

gritty isle
azure edge
#

Yea i was that’s crazy

#

Thank you man @gritty isle

gritty isle
drifting flax
#

helllo guys

#

ive been trying to figure out how do people tip on me

#

like how

#

and how does theme work, i cant figure out how to edit them, ive installed a bagillions

gritty isle
drifting flax
#

yessss, i already did, im trying to figure out how to stream now

gritty isle
drifting flax
#

yeahhh, thank you rufus!!

gritty isle
wary jewel
#

Hey! Sorry to bother you but the delay on the stream on twitch is long, but seems to be fine on kick, any insight? TIA

#

says its a keyframe issue

gritty isle
wary jewel
gritty isle
wary jewel
gritty isle
unborn birch
#

Hi guys i have a problem with streamlabs, im using push to talk but it cutting my voice too early when i release the button, is there any option like "Push to Talk Release Delay" ?

gritty isle
unborn birch
abstract plazaBOT
raven wasp
#

how do i stream minecraft no game captures are working

#

@gritty isle could you help

gritty isle
raven wasp
gritty isle
shy quiver
#

Hi, So i recently hit affiliate a couple days ago. Streamlabs will not let me go above 6,000 bitrate. I also do not want to use paypal as a form or tipping and have been wondering if i could get help from someone at streamlabs?

gusty umbra
marble wind
#

@gusty umbra what? no, no one gets that kind of special treatment

agile owl
#

partners do

marble wind
#

@agile owl where'd you get this information?

raven yarrow
#

algum brasileiro on?

gusty umbra
#

Yes. When you bring 500k+ viewers, you get lots of special treatment. What you get is listed on the partner page. You get extra customization (4K streams and 8000 bitrare), extra revenue options, and a dedicated support team.

raven yarrow
#

help me

gusty umbra
raven yarrow
#

speak portuguese?

marble wind
#

@gusty umbra and where'd you get your information? i, too, have hearsay that many people get away with streaming at 8, but only due to inaccuracies in how twitch estimates bit rates

gritty isle
desert briar
#

So i just downloaded streamlabs and things are fine so far other than a warning popping up saying my microphone is unmute but has no signal

#

and it keeps popping up every so often, whenever i click on it it'll just take me to the news

gritty isle
raven yarrow
teal portal
#

does stream deck not work with streamlabs obs any more all my stream deck icons are questions marks that relate to SLOBS

ornate dome
#

I need help with someone pretty simple, who can I ask??

gritty isle
ornate dome
#

P

gritty isle
ornate dome
#

Ok please! I am about to go live. When i add a display capture its in a vertcial format... even when I do "fit to screen" there is black bars on the sides

gritty isle
ornate dome
#

Its not, it is in the correct values and still isnt working, I looked that up

#

Can we hop on a call together for a second, Ill pay you, i need this for my work!!

teal portal
ornate dome
#

I cant get anything to fit to the proper size, please man, really desperate!

#

Man??

#

Can some body please help?! I will paypal you i need this badly!@

kindred lotus
#

Hey y'all!!! New to streamlabs! I am in love with the collab cam which is why I'm in deep hopes I can get help with everything, I am having a few different problems as to YouTube is no help...
When I created my layout it really isn't allowing it saying it's on portrat mode and I'm setting it up in landscape really confused on that.
When I try to go live it's either saying I'm live ( nothing showing up on twitch or Facebook) or it says audio isn't set up which it is

I have it set to overlay apps but it's not doing so...
I really need help and would greatly appreciate it,
Also never gave the option to "pick" which I am using for camera or gaming screen play

proper totem
proper totem
kindred lotus
abstract plazaBOT
peak orbit
#

Quisiera saber si la app de streamlabs mobil por qué no se puede conectar a tik tok

gritty isle
shy bloom
#

can anyone walk me through seting up labs?

#

im geting crazy confused

gritty isle
drifting needle
#

I don't know where to ask this, but how long does it take a sponsorship application to be approved? Been waiting since June 26th for the Logitech one

spark linden
#

Is there a way stream to BOTH horizontal and vertical to TikTok on dual output?

I see you can do both formats for YouTube

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

granite anchor
#

Hello SL Tech support.
I was wondering if there's a paid option to allow someone to setup the layout and design of / on SLOBS? I have had to rebuild my PC a couple times now and I'm tired of messing with all the layout and settings. Is there a way to pay and have one of your techs or reps to be able to remote in and edit the stream layout for me?

gritty isle
silk viper
#

I need some help. I've noticed that my vods on Twitch say for example 1080p50 and 720p50 instead of 60. I could be imagining things, but the footage also look a bit slower compared to the regular 60.

I have 60 fps enabled since the dawn of time, checked to make sure and it's still 60. So why does the witch vods end up being 1080p50?

eager copper
#

hi

#

can someone help me, i cant get my streaming to work. i have twitch, and i linked my accounts, but every time i click the button to "go live" it gives me a message to try signing out, or that something is wrong with the server, to try again. its been doing this for two days now. please help, thank you!

hardy kernel
#

hello! I'm using this as a last resort because i have attempted to troubleshoot for hours. My virtual webcam refuses to work with discord. I have the option to select it, but it doesn't load. when i try and activate the webcam in the streamlabs app, and it lets me click 'install virtual webcam' only to provide me with two popups asking me if i want to allow this to make changes to my device - which i click yes both times - and then nothing happens. I just want to turn my virtual webcam camera on so my friends on discord can view it 💔

i have tried uninstalling it and reinstalling it with current AND old versions an ungodly amount of times, ive tried not updating it, ive tried just waiting, ive tried using base OBS studio instead, ive tried restarting my computer. the weirdest part is i have literally used the virtual webcam with discord perfectly fine on my current and past pc and its only now giving me issues. Help?

rigid blaze
#

Hello, i am trying to setup my alerts on the dashboard. i cant see to find a way to move where the text is on the image. ( i want it to be text over image but need to move the text down)

uncut ice
#

Can I get some guidance on why when I go live in Streamlabs Console it doesn't push to TikTok as advertised?

wispy latchBOT
waxen plinth
#

can someone help me i cant see my tiktok chat on my vertical monitor

sinful dragon
#

Please how can i stream from xbox series x to tiktok directly?

gilded bluff
#

I'm having an issue where anyone I try to donate too or anyone who donates to me via stream labs is seeing this message "Your donation cannot be processed at this moment. Please try again later."

Is there something wrong with the service?

abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

fiery lichen
#

Trying to stream to tiktok whiuch works fine through the Live Studio, but SLOBS just disconnects and reconnects

leaden burrow
#

hey, I'm using selective recording while live but the recordings aren't going to their usual place - where are they getting sent to?

humble gale
candid spindle
#

How do I unlink a primary channel?

echo tartan
#

HI im looking for some help with my streamlabs casuing my games to crash and also streams buffering or being stuck on like 1 frame for 30 secs

humble gale
wispy latchBOT
#

@echo tartan

# View our guide for crash troubleshooting here:```
:arrow_right: :link: <https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide>
candid spindle
echo tartan
#

yeah stream labs isnt the thing crashing though, when i open stream labs, it freezes my games

humble gale
#

the info there still should help because it still is a type of crash, but if you're still needing help i would suggest reaching to official support

echo tartan
humble gale
#

the link is at the bottom

echo tartan
#

thank you thank you

buoyant elm
#

im having an issue where streamlabs just sits stuck on start video transmission

#

and ive tried reinstalling and running as admin

wispy latchBOT
abstract plazaBOT
soft merlin
#

My streamabs is having a really weird issue.

#

So my sources should look something like this

image.png
#

but every time i make a new scene

#

it should have multiple sources listed as i am able to see the game window, chat box etc in the top stream preview portion.

shadow saddle
#

hi i have a little problem, some how my mini-feed and my legacy-events dont updating for twitch. for YT there is no problem. the update problem is on the dashboard and on the desktop app. i have already done a relog and delete cockies and chache and i also new installed the the desktop app. and @ twitch ive checked the box to allow streamlabs to gather the data. so idk how i can fix , please help ps.: i want to add lables for recent follower etc so that dont work too because of the same problem i think#

quasi sandal
#

Does anyone know how to capture analog audio using elgado’s capture card in stream labs? I don’t see this option under configure video after hitting properties

shadow saddle
#

sry for my bad english maybe its not accurat discribed but i try it one more time xD, i have a little problem, some how my mini-feed and my legacy-events dont updating for twitch. for YT there is no problem. the update problem is on the dashboard and on the desktop app. i have already done a relog and delete cockies and chache and i also new installed the the desktop app. and @ twitch ive checked the box to allow streamlabs to gather the data. so idk how i can fix , please help ps.: i want to add lables for recent follower etc so that dont work too because of the same problem i think

unreal forge
#

Streamlabs software not showing my Page (only shows my Profile When i'm Going Live)

how can i fix this issue???

updated version user

image.png
pliant cloud
#

yo @gritty isle Tysm for the help 1080p30 works best for me the stream quality is amazing

gritty isle
# shadow saddle hi i have a little problem, some how my mini-feed and my legacy-events dont upda...

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

  8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

gritty isle
# unreal forge Streamlabs software not showing my Page (only shows my Profile When i'm Going Li...

Let's refresh the connection between Streamlabs and Facebook.

Please follow these steps:

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

  6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

  7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

  8. Log back in to all the other Streamlabs products you use.

NOTE: After this Facebook may return a Permission Error. This would indicate your Page no longer meets their requirements to go live. https://www.facebook.com/business/help/165076674943644?id=1123223941353904

fluid perch
#

Hello everyone! Is there a way to record gameplay and camera to separate video files for editing purposes later?

pliant cloud
#

wait if i have 120 fps in a game will it affect my stream

frozen loom
#

I have a ticket in and still havent heard from someone in regards to my issue im having

proper totem
abstract plazaBOT
frozen loom
#

does anyone know how to unmerge tiktok because it just says primary on the website and i cant unlink it from streamlabs

gritty isle
frozen loom
winged folio
#

Hello, im trying to stream on Instagram, to only share my screen on my drawing software. And from the looks of it, it doesn't seem to support instagram? i might be wrong though.

gritty isle
gritty isle
mighty lark
#

hello i need help. I've set up all the donation options. But when you click on the donation link and fill out everything, you're not redirected to the payment provider. So nothing happens. Does anyone know why?

gritty isle
mighty lark
gritty isle
mighty lark
gritty isle
mighty lark
gritty isle
mighty lark
#

okay i do it. Thank u for ur Help

gritty isle
uneven hornet
#

So I tried to go live today using the desktop and i am stuck with this

STREAMLABS.JPG
#

it is infact still just loading

hardy kernel
#

hello! I'm using this as a last resort because i have attempted to troubleshoot for hours. My virtual webcam refuses to work with discord. I have the option to select it, but it doesn't load. when i try and activate the webcam in the streamlabs app, and it lets me click 'install virtual webcam' only to provide me with two popups asking me if i want to allow this to make changes to my device - which i click yes both times - and then nothing happens. I just want to turn my virtual webcam camera on so my friends on discord can view it 💔

i have tried uninstalling it and reinstalling it with current AND old versions an ungodly amount of times, ive tried not updating it, ive tried just waiting, ive tried using base OBS studio instead, ive tried restarting my computer. the weirdest part is i have literally used the virtual webcam with discord perfectly fine on my current and past pc and its only now giving me issues. Help?

hexed anvil
#

I just got accepted into both Twitch's 2k (1440p) beta and Enhanced Broadcasting beta

SLOBs isn't letting me go above 6Mbs though

Twitch's help article here:
https://help.twitch.tv/s/article/stream-quality?language=en_US#how-to-stream

has a heading that says,
"Is Twitch increasing bitrates for 2k?"

Yes, we’ve increased the recommended bitrate from 6Mbps for 1080p to 7.5 Mbps for 2k (1440p) stream. For streamers who configure their own settings to go above the recommended bitrate with AVC, the newer HEVC codec will allow us to deliver higher quality video at 7.5 Mbps than you would get with your existing settings today. So while the increase in bitrates is modest, the impact to your video quality will be meaningful. And, there’s no need to customize bitrate settings manually. Enhanced Broadcasting automatically configures your stream settings for you to ensure that your viewers experience the least buffering and best visual quality possible given your GPU and network.

wispy latchBOT
#

@frank igloo
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

abstract plazaBOT
gritty isle
#

@fallow depot Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

Gyazo
Gyazo
fallow depot
#

thank you i will try that now and landscape fixced ::D

#

just about to try load it now fingers crossed 😄

#

OMFG Thank you so much ! ! ❤️

gritty isle
prime gulch
#

How can I unlink my TikTok that I no longer have access to? (its set as primary)

gritty isle
uneven hornet
#

So I tried to go live today using the desktop and i am stuck with this

STREAMLABS.jpg
warm flower
#

I am not getting my 2FA email and cant log int

gritty isle
warm flower
#

streamlabs ID

gritty isle
uneven hornet
#

Did that 2x I even unlinked and relinked my twitch

gritty isle
warm flower
#

yes i do

#

have done that and nothing

gritty isle
# uneven hornet Did that 2x I even unlinked and relinked my twitch

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

warm flower
#

and I have all the back up codes and none work

gritty isle
warm flower
#

I have done that and I did not get an email fpr my ticket

uneven hornet
humble coral
#

hi there I need some help with a text source not updating on my stream labels dm me I would it would help me out a lot

gritty isle
warm flower
#

Yes i recieve all my emails on this email account

gritty isle
gritty isle
warm flower
#

I closed it

gritty isle
warm flower
#

Twitch Fearl3smstrmnd

gritty isle
warm flower
#

Please do

#

I am trying to get Ultra and it wont allow me to log in to my account to purcahse it

humble coral
gritty isle
# humble coral it was the recent follower text source

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

  8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

gritty isle
warm flower
#

I didnt get anything

#

I can only tell you my email that I used for the ticket

gritty isle
warm flower
#

thank you Rufus

gritty isle
warm flower
#

will do

humble coral
gritty isle
humble coral
#

will am not streaming right now it just shows the older follower from a past stream

gritty isle
gritty isle
uneven hornet
#

@gritty isle DO I TRY THESE MANUAL ONES TILL I FIND ONE IT LOADS ON TO?

#

sorry for the caps

gritty isle
#

Too loud, man, too loud!

uneven hornet
#

lol my bad

gritty isle
uneven hornet
#

ok i still have 2 more it is testing

gritty isle
uneven hornet
#

long

gritty isle
uneven hornet
#

@gritty isle

gritty isle
uneven hornet
#

i dont believe so

gritty isle
uneven hornet
gritty isle
#

Okay thanks for confirming that.

uneven hornet
#

yuppers

gritty isle
#

Screen shot the Confirm & Go Live window please.

uneven hornet
#

this one?

image.png
#

the last one is how it stays

gritty isle
uneven hornet
#

that fixed it thank you

gritty isle
#

Twitch Enhanced Broadcasting is in beta and if your channel isn’t in the beta, you can’t use it.

spark linden
#

Is there a way stream to BOTH horizontal and vertical to TikTok on dual output?

I see you can do both formats for YouTube

uneven hornet
#

i just was accepted to the beta today after my stream

#

but no worries

gritty isle
gritty isle
uneven hornet
#

not right after but just now as we were doing things yes

spark linden
gritty isle
uneven hornet
#

i don't have to do that as long as i can use streamlabs im good...lol

gritty isle
uneven hornet
#

okay

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

tall crag
#

I'm having issues with the streamlabs plugin for OBS, the Stream Chat is locked in the middle of my screen and is no interactable. I've tried resetting application, reinstalling, etc

thorn scaffold
#

Ok, who is willing to help me try to save my sanity in understanding why the stream looks blurry out of Streamlabs but crisp out of Meld, with as far as I can tell, the same settings!

willow delta
#

Hello Streamlabs support I have a question regarding Streamlabs mobile is there any possible ways to fix the audio delay for twitch and facebook? I stream on both platforms and for some reason my audio on my streams keep being delayed I’ve tried changing the audio settings on the Streamlabs app and so far that didn’t resolve anything

ruby marlin
#

Hey all,

I noticed a thread back in 2024 and it didn't seem to get resolved

#technical-support message

Does anyone know if there's a websocket server inside stream labs now for setting up streaming to WhatNot now?

pastel musk
#

How do i stream because i need more subcribers

marble wind
#

@ruby marlin no, sld blocks all obs-studio plugins that aren't whitelisted, you'd have to edit the source code and build it yourself to allow it to load

wispy latchBOT
#

@ornate flower
🚫 Advertising and self-promotion are not permitted in any of our channels or in direct messages with server members. For more information on our server guidelines, please refer to #rules. Thank you!

gritty isle
ruby marlin
civic thunder
#

yo can some one help me with something

#

guess not

wispy latchBOT
gusty umbra
leaden burrow
sonic frost
#

Can you no multi stream to twitch and youtube for free anymore ?

#

not *

gilded bluff
#

I'm having an issue where anyone I try to donate too or anyone who donates to me via stream labs is seeing this message "Your donation cannot be processed at this moment. Please try again later."

I thought it was a service issue but now its been multiple days. Iv used streamlabs for years so I'm not sure what could be causing it rn

sacred orchid
#

plugin with OBS is not initalising, why?

lethal lark
#

btw we are really trying to go live right now, I have filled out the form on the tiktok website to upload photos of our other live streams from other platforms as verification we have over 2000 followers no problem there, we have authorized streamlabs, but for some reason we go live it asks for a STREAMKEY and WHAT IS THE URL? please help URGENT! :/ streaming from an iPad

#

@unreal sluice can you advise please?

#

where did you find the streamkey I can't find where to generate one?

#

apparently I need to go through an agency

hollow portal
#

How can I record multiple audio tracks in Streamlabs at once? I cannot select more of them in the output settings and if I select more of them in the global settings (as shown in the support website) it doesn't work

image.png
abstract plazaBOT
lethal lark
#

does this discord have any support whatsoever from STREAMLABS? 😢

nocturne spade
#

Hello I have a question is there a way the export ur scene from stream lab to the console version

unreal fjord
#

Yoo

nocturne spade
#

Hi

unreal fjord
#

Y'all play clash of clans?

nocturne spade
#

Bruh

unreal fjord
#

?

nocturne spade
#

This a tech support

unreal fjord
#

Oh

#

Dang didn't knowww

lethal lark
nocturne spade
#

Fr

#

Dang

lethal lark
#

Paying money monthly for restream also, gonig to ask for a refund seen as no support, even made tickets and explained my issue, yet automated half assed replies telling me to go to the FAQ and the answers are all outdated. I also noticed they are advertising for people to community support volenteer really? folk are paying monthly for a product and no real support on here, ridiculous.

gusty umbra
# lethal lark Paying money monthly for restream also, gonig to ask for a refund seen as no sup...

The automated is just a bot who posts the same thing on a schedule. This server is community support and it’s the middle of the night for most of us. If you’re paying, that means you have an active ultra subscription? If so, please link your Streamlabs to your discord here https://streamlabs.com/dashboard#/settings/integrations then you will have access to the #vip-support channel for instant support.

remote flame
#

Anyone else streaming from Android phone (galaxy s24) and having issues with streamlabs app?
I have so many questions I don't know where to start😅

  1. I can't send the text I've written in the chat box. Enter gives a new row and "Valmis" (button name in finnish) just goes back to streaming view but doesn't send the message.
  2. Stream cuts out if phone tilts (orientation lock is off and phone horizontal)
  3. switching between cameras just glitches the app and simply put, doesn't work.
    Anyone else sharing these same issues? I have no idea what to do to improve the situation. 🤷‍♀️
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

buoyant spire
#

Hey, I am using streamlabels but the session sub count is not my daily sub count. Where do I get the daily sub count from?

thorn ferry
#

hello, i am here cuz I am having a trouble with my streams, when I start the program it says this but I know its not a problem of my device cuz I tested in other apps and it works

image.png
#

Is someone having the same issue?

#

I already reinstalled drivers and installed OBS to check but in OBS had the same problem

abstract plazaBOT
gilded tulip
#

How do i add a stream delay to stremlabs?

gritty isle
gritty isle
daring cape
#

How do I delete my account

gritty isle
stoic whale
#

Hi!... I'm trying to stram from a browser tab using "Screen Capture" as always... but it seems that it doesn't detect my browser screen... Can't select it. It isn't there..

#

Looks like it isn't detecting my Chrome browser, because it does detect tabs on Brave or Edge...

#

No... Now all dissapeared... It doesn't detect none...

charred vine
#

Hey, lately I want to do a stream on Kick, and when I add widgets—like chat from Streamlabs—they don’t work. Maybe you know how to fix this?

gusty umbra
charred vine
#

But even showing how much I’ve received in tips doesn’t work

abstract plazaBOT
hoary kindle
#

Hey guys! I need some help. How do i export all my stream configurations including the widgets? so far i am only able to export my scenes but cant find where to download the witdgets

#

I already have mine configured but im changing PC's and i just want to get my widgets back

fierce stump
#

I keep getting this how do I fix it on mobile.
response status code was unacceptable 401 streamlabs

wanton owl
#

Hi, i'm tryng to change my domain name. 2 years since last access. Now we have to pay for it?

vagrant garden
#

Hi im trying to go live rn on youtube, i have a new macbook and it keeps giving me a error, no explaination. I restarted everything anyone who can help me?

pliant cloud
#

yo when. im on stream my stream cant hear my discord

hoary kindle
#

Thank you guys but i found out how to do it by myself. keep going strong with the lack of help. will never recomend to anyone to come here and ask questions

gusty umbra
gusty umbra
abstract plazaBOT
gusty umbra
pliant cloud
gusty umbra
hoary verge
#

hello my streamlabs has been not connecting to my twitch chat. i have tried restarting, log out and log in, delete and re download. nothing seems to work.

pliant cloud
gusty umbra
calm bluff
#

Hello all!

Wondering if the mobile app supports browser source yet for adding time, weather etc to our scenes while IRL streaming?

Thanks.

pliant cloud
still hemlock
#

@wispy latch Credit card transactions not working. Tips can not be sent. Help?

#

Not sure who to ping

gusty umbra
still hemlock
#

thanks!

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

kindred lotus
#

I got all my Livestreams figure out and working but now the problem is my Facebook live won't go public it's only for me and I do not have a right to change it, I tried on web and mobile, I disconnected and did it again, my Facebook switched to professional and now I can't stream because I don't have right following....

Also I redeemed rewards for multistreaming and background and I can't get multi to work....

thin notch
#

no

#

I cannot see stream preview

gritty isle
# thin notch

Is this on Windows or Mac? Please go into the Layout Editor and screen shot the whole Streamlabs Desktop application window; don’t crop it.

young epoch
#

hey, every time I open streamlabs it makes me sign in all over again and redo everything i have, why is this happening?

gritty isle
# young epoch hey, every time I open streamlabs it makes me sign in all over again and redo ev...

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

Gyazo
Gyazo
rigid blaze
#

Hello, i am trying to setup my alerts on the dashboard. i cant see to find a way to move where the text is on the image. ( i want it to be text over image but need to move the text down)

pearl lagoon
#

I am having an issue where suddenly my alert box audio is insanely loud and wont show up in my mixer, lowering it in the advance settings does not effect the volume when I test it

I have tried restarting streamlabs multiple times

image.png
wraith marsh
#

Hello, I am new to obs and streamlabs. new to affiliate and the recent events are only showing raids and follows but no subs. please let me know if anyone has any tips to fix this

hollow helm
#

Hello, Everytime I open streamlabs it crashes on me saying critical error I have uninstalled it reinstalled it and still does it

umbral dawn
#

Hi, I have a problem. Every time I try to start it directly, it tells me that the multimedia files are being synchronized with the cloud, but it never finishes. So, I don't know how long I have to wait. If someone can help me, thanks.

unreal forge
abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

sage cipher
#

Hi, I keep getting the same error while trying to export a part 1 video. I've deleted the same video in all other instances and unsure what to do?

image.png
abstract plazaBOT
cloud steppe
#

hi eveyrone! i am doing tiktok live via steamlab for my real estate sharing, however i get banned everytime i use it once, for 7 days, and have to reapply for tiktok access again. anyone faces this problem as well?

gritty isle
cloud steppe
#

thank u so much for the prompt reply.

gritty isle
steep axle
#

I have a question

#

I can create rtpm with using streamlabs ultra ? I want make live with dji action 5 pro

#

I want to create a livestream using YouTube and Twitch at the same time! Does Streamlabs Ultra generate a single RTMP key?

pliant cloud
#

yo rufus can u help me add my discord vc. into my stream

gritty isle
pliant cloud
wispy latchBOT
# 
# Having trouble with your Desktop Audio on Mac? Try the solutions in the guide below:```
:arrow_right: :link: <https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac>
pliant cloud
#

ty

sage cipher
gritty isle
sage cipher
#

Thank you!

gritty isle
steep axle
#

You can send me some cupom ? Hehe

steep axle
gritty isle
agile compass
#

Hi @gritty isle

steep axle
gritty isle
wintry night
#

Hello, having trouble upgrading to the latest version. I have space on my drive to install but it won't let me continue.

gritty isle
# wintry night

Interesting. Never seen that before. If you have anything sitting in your Recycle Bin, go ahead and empty it and try launching Streamlabs Desktop as administrator.

wintry night
weak dawn
#

hey my streamdeck Streamlabs OBS plugin is missing (scene) so i cant change scene on my stream deck all is up to date. is this a Elgato stream deck problem or is this a Streamlabs not working with Elgato

gritty isle
# weak dawn hey my streamdeck Streamlabs OBS plugin is missing (scene) so i cant change scen...

Elgato problem.

If Stream Deck upated to V6.9.1, the Streamlabs Desktop integration has been moved to a plugin. Go to the Elgato Marketplace, search for Streamlabs Desktop, and install that plugin.

Note that you should run both Stream Deck and Streamlabs Desktop as administrator or not as administrator. One or the other as administrator and the other not, will cause Stream Deck not to properly detect that Streamlabs Desktop is running.

weak dawn
#

thank you so much it help 😄

gritty isle
gritty osprey
gritty isle
hollow helm
#

@gritty isle Hello, Everytime I open streamlabs it crashes on me saying critical error I have uninstalled it reinstalled it and still does it

meager saddle
#

media share with cloudbot dosent seen to work properly i dont want people to give a tip i want it to be free

wispy latchBOT
#

⚠️ Streamlabs Desktop Crash Troubleshooting
@hollow helm, if you're experiencing crashes with Streamlabs Desktop, this guide provides a comprehensive troubleshooting walkthrough to help you resolve the issue: Streamlabs Desktop Crash Troubleshooting Guide

hollow helm
#

Thank u I will try it

abstract plazaBOT
willow delta
#

I have a question regarding Streamlabs mobile how come the audio is delayed when streaming on twitch and Facebook? Is there a way to fix it? I’ve tried looking on yt for a solution but no dice

crystal pewter
#

if you create a scene on desktop does it ransfer to mobile or does everything need to be created in the app?

stray citrus
wispy latchBOT
turbid valve
#

Failed to connect to the broadcast server. Check your internet connection. I've tried everything, but it doesn't work

gritty isle
# turbid valve Failed to connect to the broadcast server. Check your internet connection. I've ...

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

turbid valve
#

same thing

proper totem
turbid valve
#

Russia, it worked six months ago, but now I can't

#

Is it possible that I need to enable the VPN service?

proper totem
#

Streamlabs services are not available for use in Russia at the moment.

turbid valve
#

is the obs studio also? there are errors in both places

proper totem
#

Correct.

umbral dawn
#

Hi, I have a problem. Every time I try to start it directly, it tells me that the multimedia files are being synchronized with the cloud, but it never finishes. So, I don't know how long I have to wait. If someone can help me, thanks.🙄

turbid valve
#

can you recommend something? that will work in my country

gritty isle
proper totem
umbral dawn
gritty isle
calm bluff
umbral dawn
gritty isle
alpine thicket
#

My Streamlabs Desktop keeps crashing while trying to start it, I am running Windows 10 and cannot upgrade to Windows 11, Streamlabs was working approximately 3 days ago, I have:
Updated Drivers and Software,
Allowed through firewall,
Ran as administrator
Installed and repaired Microsoft Visual C++ 2022 Redistributable
Installed DirectX
IPv6 Fix and disabled
I've uninstalled and reinstalled as administrator
Restarted my laptop 3 times
Hoped and Prayed
Begged and Pleaded

wispy latchBOT
#

⚠️ Streamlabs Desktop Crash Troubleshooting
@alpine thicket, if you're experiencing crashes with Streamlabs Desktop, this guide provides a comprehensive troubleshooting walkthrough to help you resolve the issue: Streamlabs Desktop Crash Troubleshooting Guide

alpine thicket
#

I've unfortunately already followed this guide to no avail

gritty isle
marble wind
#

@turbid valve what platform are you trying to stream to?

gritty isle
#

They are trying to stream to Twitch.

broken frigate
#

Anyone have issues with multistream that my twitch is making multiple vlogs over the course of my stream? Nothing else is doing this except twitch. Twitch said its on streamlabs end but ive done what support has considered and it didnt work.

gritty isle
broken frigate
#

Yes. I have for months. And it just started this a couple weeks ago

gritty isle
wispy latchBOT
steep axle
#

How do I make the desktop settings for mobile too?

#

I edited on the desktop when I entered the mobile app it was not saved being the same user

gusty umbra
thin berry
#

Hi! Today i still got these issues #known-issues message

I hope the devs find the solution asap. A ticket was already send.

#

Do i have the Ultra Role here? I followed all steps to interrogate, but how can i see it here?

wispy latchBOT
abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

silent harbor
#

Everytime I try to log into the OBS streamlabs plugin twitch chat it gives me this error but I am getting the popup and it is logging in, I've tried on opera GX, Chrome, and edge! I've also already tried deleting the entire contents of my obs-browser folder! PLZ help I need to be able to use twitch chat mod view and typing functions. I also tried changing the default browser while it was closed

image.png image.png
livid tusk
#

why is my razer headset connecting but then the mic wont work or even show up on the app

steep axle
#

With streamlabs ultra can I generate an Rtpm key to use on my gopro and make a multstream?

#

I'm a little confused, I don't see this information on the streamlabs page

sturdy kestrel
#

Been stuck here for 20 mins

image.png
bitter dune
#

Hello

abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

steep axle
#

Can I create a URL and a transmission key with streamlabs ultra?

twilit pagoda
#

did anyone else get logged out on streamlabs obs and lose all settings information?
I don't see an option to log in with my twitch account anymore
it only gives me options to log in with streamlabs ID or youtube. Please help

gritty isle
twilit pagoda
#

Now I'm getting a VTS Filter Error and have no way of accessing streamlabs obs cuz of this error

#

😢

#

success! Thank you so much

gritty isle
lavish ridge
#

For some reason, I can't go live. When I start streaming on either YouTube or Twitch, the stream doesn't send a video signal. On Twitch, it doesn't even go online. On YouTube, it does go online, but the screen stays black. A YouTube warning appears saying it's not receiving enough signal.

I've tried both Streamlabs and OBS Studio, I've tweaked the keyframe, and nothing. I've searched on YouTube and Reddit and found nothing. Does anyone know what it could be?

gritty isle
wispy latchBOT
#

KevStonks Optimizing Your Stream: Recommended Bitrate Settings
@lavish ridge, getting your bitrate right is essential for a clear stream. Bitrate indicates the data rate of your video, and if too low for your chosen resolution and frame rate, it can lead to pixelation.

📋Recommended Bitrate Ranges for Resolution & FPS

  • 1280x720 at 30 FPS: 2,200 to 2,800 kbps
  • 1280x720 at 60 FPS: 3,800 to 5,600 kbps
  • 1920x1080 at 30 FPS: 4,400 to 6,200 kbps
  • 1920x1080 at 60 FPS: 8,700 to 12,500 kbps (a minimum of 6,000 kbps is generally recommended for good quality)
  • 1600x900 or 1536x864 at 60 FPS: At least 6,000 kbps, up to 8,600 kbps

If you notice pixelation or blockiness on your stream, it often means your bitrate isn't high enough to properly encode your video for the content you're showing. Consider increasing it within these recommended ranges!

📚 For more detailed guidelines and platform-specific recommendations, check out these official resources:

lavish ridge
abstract plazaBOT
lavish ridge
gritty isle
broken viper
#

Can someone help me please, I'm trying to stream through stream labs to Twitch but its forcing a catogary to be chosen

#

issue is what I'm streaming is game developement nothing at all to do with any other games out there so the catogary thing isn't useful to me, any ideas ?

image.png
gritty isle
steep axle
#

Can I create a URL and a transmission key with streamlabs ultra? Or just with Talk Studio ?

proper totem
barren moth
#

Is the get ultra button broken on the website? tried several browsers and on all of them clicking get ultra does nothing for me.

steep axle
proper totem
barren moth
#

It will do the little animation when i click on it but thats all that happens

proper totem
proper totem
barren moth
proper totem
barren moth
gusty umbra
steep axle
steep axle
#

How ?

mellow night
#

comment streamer valorant ?

fossil mantle
#

Does anyone know how i would get something to show gift subs today like this on streamlabs?

gusty umbra
vast glade
#

Hey just wondering if anyone else is running into an error when trying to download streamlabs sponsorships? I get an error when trying to download it and was wondering if there is a work around maybe?

dusky quest
#

How to start live on tiktok using streamlab console. I have linked my tiktok account to my streamlab console. But when i start live from the console, it only live for twitch and not tiktok

gritty isle
dusky quest
gritty isle
dusky quest
#

Thanks. I can live on tiktok now!

abstract plazaBOT
gritty isle
twilit shadow
#

anyone know why I cant stream certain games

agile owl
#

Could be their anti-cheat messing with the game capture

low rose
#

Hi all i cannot get my alerts box to work and show on my streams, i could really do with some help 🥺

warped fjord
#

Hey, i’m just wondering what settings I need for TikTok to stream or requirements? It says I can go live on my account, and I relinked it to Streamlabs, but it wont stream. Any reasons to go through?

gritty isle
heady lily
#

I multi stream on twitch and youtube have been every day for almost 2 years none of my settings or gear has changed. But this past week my stream has totally crashed 4 days in a row sometimes 1 hour in sometimes 5 hours in. Once it crashes I can no longer restart a multi stream only a twitch stream idk what's happening? I've logged out and back in. Tried re giving Auth. Dropped my bit rate a bit and closed other devices using internet and I'm hardwired idk what to do???

gritty isle
marsh knoll
#

i need help if someone could join a chat and with me to where i can screen share would be amazing

abstract plazaBOT
gritty isle
marsh knoll
#

that would be awesome

#

where do i go to talk

gritty isle
#

I see the message the bot auto deleted to the four letter word.
Are you having a problem with dropped frames?

marsh knoll
#

im dumb when it comes to tech things man i need help idk what anything means all i know is i drop frames and im getting annoyed

gritty isle
marsh knoll
#

yeah

#

i even tried facebook but i cant seem to make it work

gritty isle
# marsh knoll i even tried facebook but i cant seem to make it work

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Twitch Test download: https://r1ch.net/projects/twitchtest

You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

marsh knoll
#

i did that came up as georgia for me but im running it again

gritty isle
marsh knoll
#

ok

#

all my quality is at zero right now

#

so far

gritty isle
#

You'll want to reboot after al that then run the Twitch Test again.

#

I'm fixing to leave the office and will be at least an hour in traffic.

🤞

marsh knoll
#

okay brother let me know when you get back

gritty isle
marsh knoll
#

okay

#

i downloaded it so i dont have to do anything else it restarted it seld

gritty isle
#

Like that ☝️

marsh knoll
#

i did not do custom

#

so how do i find it and delete it

gritty isle
#

Search for Killer.

marsh knoll
#

im at the screen

#

How do I just download what I need what do I remove?

IMG_0067.jpg
gritty isle
#

Press and hold on the button next to Killer Software and choose This feature will not be installed.

#

It's okay to install the XTU Supoort Drivers.

marsh knoll
gritty isle
#

Just DO NOT install the Killer Software.

gritty isle
marsh knoll
#

im downloading it again

gritty isle
#

Okay I gotta run and play in traffic. 👋

marsh knoll
#

have fun lol must be in nyc talking like that lol

harsh trail
#

Hello I have signed up as a ultra member and im trying to use my domain name. I was directed here to find out the final steps after i put in my registrar and domain name in.

gritty isle
wispy latchBOT
marsh knoll
lime finch
#

so.. i have been at this for a 3 time. my access gets restored then i can stream a day or two then i lose all my accesses again. and again.

Screenshot_433.png Screenshot_432.png
high summit
#

i am trying to add my most recent follower to my streamlabs, using the streamlabels source, i have my kick linked to my streamlabs, streamlabels, and on the website and i have the text files installed but it only shows my follower from 4 people ago and its not updating

steep axle
#

I don't know what to do anymore, I can't find an rtpm and open a live on dji action 5

heady lily
#

@gritty isle yes streamlabs ultra multi stream both horizontal downgrading from the equivalent 1440 to 1080p on an ultrawide

#

I'm omw home from work now getting ready to try to start the stream and see sometimes it works longer then others crashes without warning or notifying me why

steep axle
gritty isle
gritty isle
wispy latchBOT
marsh knoll
#

thank you!!! so much better

gritty isle
gritty isle
gritty isle
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

gritty isle
plucky marten
#

Hello, I have come to the streamlabs discord in search of wisdom on how to fix my streamlabs, if anyone can help me I would be happy.

gritty isle
plucky marten
#

i cant get any of my scenes to show and dont know what to look at to fix this issue

gritty isle
plucky marten
#

does that work

gritty isle
# plucky marten

Well, my question is what are you trying to capture?

You have one of every capture method except for video capture.

Having all those in the same scene is not recommended.

plucky marten
#

i am trying to capture my game but not even my be right back scene works

#

it shows the be right back screen on twitch when i go live but not on streamlabs

gritty isle
plucky marten
#

Cash Cleaner Simulator

gritty isle
plucky marten
#

The PNG is whenever i am in a discord vc or call it shows my profile picture because i want to be a png tuber

gritty isle
plucky marten
#

I play on a laptop

gritty isle
plucky marten
#

yes

gritty isle
#

Okay, try and go live and make sure you stay in the scene Scene. Then start the game.

If all you see on Twitch is a black screen, make sure the bitrate at Settings > Output is not more than 6000 and then, since you’re on a laptop, go through the second link from the bot on the next post. 👇

wispy latchBOT
#

🖥️ Troubleshooting Black Screens in Streamlabs Desktop

@plucky marten, if Streamlabs Desktop is showing a black screen instead of capturing your game, here are some common solutions to try:

  • Ensure your game is the active window. After adding your game capture source, interact with the game for about 5 to 20 seconds. This often helps Streamlabs Desktop detect and capture it.
  • Run Streamlabs Desktop as an administrator.
  • Change your Game Capture mode from "Auto" to "Capture Specific Window" and then select your game from the list.
  • Please note: Some games may not be compatible with Game Capture. If the above steps don't work, try using Window Capture or Display Capture instead.

Still experiencing issues? For more in-depth troubleshooting, please see these detailed guides:

plucky marten
#

The game shows up on twitch but nothing is appearing on streamlabs it is still a grey box

gritty isle
plucky marten
#

ok thank you for your help

gritty isle
magic creek
#

Heya amazing Support i used my own Alerts and any of your Support for some Years here was set it in my Streamlabs correct for Twitch
Can u add my Twitch Alerts to Youtube and Kick exactly the same? so i have no Trouble and iam sure it will work canisoLove

gritty isle
magic creek
#

but its okay i try it than more Thanks have a good Day/Night

timid pivot
#

I'd love to change the email I use for stream labs and I haven't been able to find any options to do so

magic creek
#

yeah i use normal OBS need alot Plugins and in Streamlabs OBS Plugins dont work sadly but its easier and makes not so Problems

gritty isle
mortal raven
#

How can i stream in portrait mode on kick on the mobile Stream labs app? With out the black bars on the ends???

wintry leaf
#

I’m having trouble finding my stream key through TikTok but everything says I have live access, but it’s saying my access through streamlabs is under review, how can I help this

zealous patio
#

So I've been trying to set up the chat box overlay for twitch but it keeps showing as a black box when I open up the source my scene isn't black but I have this issue with other overlays such as Fuji and follower/sub goals (image to show what I mean by scene working but sources not) I have seen my chat work in the side bar so I know it's not a connectivity issue

rn_image_picker_lib_temp_b9485ed5-629a-4247-a218-a33d5e3d1e8b.jpg
wispy latchBOT
fossil mantle
#

Anyone know what option we would use for like today's follower count and the number?

serene sluice
#

I have a basic question. I am trying to set up 2 hosts while sharing their PC's screen, if desired. I can get the first source (webcam) to come up but can't figure out the second source. I did manage to get my iPhone camera to come up as a second source at one point. But I can't seem to get them formatted and I have watch YouTube videos to try and figure this out, but no luck. They just say, "add your second source". But how? I appreciate any advice and any resources anyone can direct me to.

abstract plazaBOT
celest light
#

why when i press live on mobile streaming it says insufficient authontication scopes

radiant seal
#

Someone please help me to get rid of this error "423 locked" "Failed to create a youtube broadcast". I am able to go live on facebook but not on YouTube. I don't know why I tried everything but I can't find what might be the issue.

Screenshot_20250716_151100.jpg
celest light
#

me too

radiant seal
#

I created a ticket to resolve this issue, even the technical support team don't know what might me the issue

celest light
#

so its streamlabs side issue

radiant seal
#

Don't know, I'm looking for answers in this community chat. Let's see if anybody knows

radiant seal
#

@wispy latch please help for the above mentioned issue

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

lime finch
night drum
#

Hey guys, I am trying to run a multistream over on Twitch and X at the same time, tried solving the issue for some time now, unlinking the account, logging in and out to see if it will solve it, but nothing I tried worked, can I get some help on this?

image.png
gritty isle
night drum
gritty isle
# night drum Yes

Thank you being a Streamlabs Ultra subscriber! ultra

Please link your discord per the instructions below and ask him ver in the VIP Support channel, one of your subscriber benefits.

wispy latchBOT
night drum
gritty isle
night drum
gritty isle
radiant seal
#

So the community helps only the ultra users but not to normal users?

stray citrus
gritty isle
radiant seal
abstract plazaBOT
gritty isle
# radiant seal Yes I need for this

423 Locked can mean that you've tried to start a live stream and while it appears to you that it failed, YouTube sees it as sucessfully and thus when you try and go live again, the resource is locked.

Please go to your YouTube Studio, click Content on the left side then at the top click Live. If you have any live streams showing as Upcoming, delete all of those. Then, in Streamlabs Mobile, log out, force quit the app, reboot your device, launch Streamlabs Mobile, log back in with your YouTube, and try again.

#

Also, I see this upcoming change from YouTube:

As of 22 July, we are increasing the minimum age required to live stream to 16 years old. This means that creators will need to be 16 or older to be able to live stream on YouTube. Additionally, live streams featuring 13 to 15-year-olds who are not visibly accompanied by an adult may have their live chat disabled and the account may temporarily lose access to live chat or other features. Please note that, in the future, we plan to take down these live streams and the account may temporarily lose its ability to live stream.

https://support.google.com/youtube/answer/2853834?hl=en

celest light
uncut token
#

I’m sure there’s other ways (maybe easier) around this issue, other streaming platforms? Resets? Re-linking accounts? Etc.

#

Prism is a mobile streaming device if anyone wants to look that up, I’m sure there’s similar in your appstores too💪🏼 hopefully

gritty isle
#

@celest light

Let's refresh the connection between Streamlabs and YouTube.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Log out in Streamlabs Mobile as well.

  6. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

  7. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

  8. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

  9. Log back in to all the other Streamlabs products you use.

  10. Try and go live.

celest light
gritty isle
#

It is sometimes hard to find when you're on a mobile web browser.

celest light
gritty isle
#

Looks like that on a mobile web browser.

proper totem
#

No promos

celest light
gritty isle
dusky quest
#

How to connect Streamlabs console with Tiktok live studio (windows)?

gritty isle
dusky quest
#

I clicked on the link, it says approved. And i also got the approval for the one without tiktok live studio. Does it mean i can stream with either one without alway request for approval?

And how to setup tiktok live studio with streamlabs console?

gritty isle
dusky quest
#

How can i see the tiktok chat while i stream? I can see only twitch chat inside thd streamlabs console Scene.

gritty isle
carmine parcel
#

Hi! I have my Twitch connected, with all the alerts and such. I Connected my TikTok, but I'm not seeing anyting for it. Is Streamlabs just going to broadcast to Tiktok and I need to have everything already set up in TikTok studios? I hope this makes sense.

abstract plazaBOT
gritty isle
rancid shell
#

My alert box doesn't show who recently followed me same with my mini feed.

lyric falcon
lean mural
#

Best encoder for streaming?
RTX 4080 Super.

image.png
#

Single System. Gaming & Streaming

rancid shell
acoustic canopy
#

I just tried to turn my Stream on and it just doesnt start the stream... but the twitch setting got updated

weak hawk
#

Hey, I’ve been having a consistent issue across two different PCs after updating Streamlabs to the version that added SRT support. My microphone goes out of sync with the camera, and after a while, it starts to sound distorted like an “alien voice.”

I’ve confirmed this issue happens only with Streamlabs as i have used 2 different computers for streaming, different streamlabs logins and both have been experiencing this audio issue So it seems to me like its a problem, is it possible to revert Streamlabs versions for VLC Source?

#

SRT Server btw via Twitch and Moblin

#

I pasted the url in the xspf file and took it into streamlabs

acoustic canopy
marsh knoll
#

yeo @gritty isle my quality is back down to zero i unistalled and reisntalled it and still at zero

#

it was running running perfect yesterday

#

annyone here to help

wispy latchBOT
gritty isle
gritty isle
marsh knoll
#

I got you one sec

#

That’s what it looks like so far

acoustic canopy
gritty isle
gritty isle
# marsh knoll

Go to Add/Remove Programs, search for Killer, and screen shot what you see.

marsh knoll
gritty isle
# marsh knoll

That's the Start Menu. Go to the Add/Remove Programs in Windows Settings, search for Killer there and then screen shot.

image.png
marsh knoll
gritty isle
#

Uninstall this and then reboot.

image.png
#

Then run the Twitch Test again.

marsh knoll
#

Alright dude your a goat bro I was in obs discord and they are zero help with anything

#

Restarting rn

gritty isle
# marsh knoll

I don't know what you're doing there. Run the Twitch Test.

marsh knoll
#

thats what popped up when i booted it

#

quality still at zero

gritty isle
#

It likely left over a shortcut in the Startup folder.

Open your Task Manager, click here for Startup Apps and screen shot what you see there.

marsh knoll
gritty isle
marsh knoll
#

no non that i see

gritty isle
#

Use Windows Explorer and search for *killernetworkmanagerlauncher*.*. If any results come up that are shortcuts, delete those shotcuts.

marsh knoll
#

nothing popped up

gritty isle
marsh knoll
#

I’ll be right back gotta go pick up wifey

#

Oh, my stream has seemed to not drop frames anymore. I don’t know why it still showing zero quality.

gritty isle
willow delta
#

Question is there ways to mitigate the audio delay on Streamlabs mobile when you stream on the app?

abstract plazaBOT
marsh knoll
#

seems to be fine but quality is at zero

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

tall condor
#

how

rain sparrow
#

Like the person above, today when I opened Streamlabs it signed me out and messed with my setting to turn my screen for streams vertical! I also have to sign back in every time I open and close it for some reason and the same issue persists. Has anyone had this problem before or knows a solution?

image.png
quaint quiver
#

I have an issue, when I solo stream on yt or twitch it seems fine but when I dual stream, twitch just messes up and lags a lot, on yt it’s fine but twitch when dual just puts the stream 30 mins behind the current time

gritty isle
# rain sparrow Like the person above, today when I opened Streamlabs it signed me out and messe...

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

Gyazo
Gyazo
gritty isle
# tall condor

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

  1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
  2. Search for "default apps". It may be different in Windows 10 and Windows 11.
  3. Find the default apps section and close Streamlabs Desktop
  4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
  5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.
round plank
#

Every time I try to stream with Streamlabs console it kick me out

gritty isle
# round plank Every time I try to stream with Streamlabs console it kick me out

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

round plank
gritty isle
# round plank So I have to pay a plan to stream ?

For Streamlabs Console? Yes.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

magic roost
#

Hello!! My English is not good. I use Google Translate. Sorry.

When I open multi-channel live broadcast and upload 6000 bit rate

Other channels are delayed normally

TWITCH will keep spinning and the audience cannot watch

I can't solve it, so I have to come here to ask for help. Thank you very much

marble chasm
#

@gritty isle Is it possible to make a refund?

gritty isle
magic roost
#

@gritty isle I'm sorry to bother you, but I have this problem and I can't solve it, so I can only ask for your help.

gritty isle
magic roost
#

@gritty isle Yes, I subscribe for one year

gritty isle
wispy latchBOT
magic roost
#

Hello, I don't quite understand how to operate it. I can only ask your professional staff.

gritty isle
marble chasm
gritty isle
abstract plazaBOT
strange horizon
#

what is the reason for this error?

image.png
random basin
# strange horizon what is the reason for this error?

Hey there, The "sync point not found" error in Streamlabs usually indicates an issue with the connection between Streamlabs and the streaming platform (like Twitch or YouTube). This can stem from various problems, including authentication issues, outdated software, or network connectivity issues.

Try to recconect your streaming accounts

random basin
# strange horizon what is the reason for this error?

Also this sugests that an issue with the Intel Media SDK installation, so you can try to re-download streamlabs desktop and resinstall it. Also dont forget to reboot your PC once you remove the old installation.

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

strange horizon
random basin
marble wind
#

@strange horizon are you using an intel CPU that's about 10 years old?

sage cipher
#

I submitted a ticket days ago with no answer. I pay for Ultra. WTF?

gritty isle
wispy latchBOT
gritty isle
stark elm
#

Is there a Websocket Listening Limit for Streamlabs Overlays? Like I try connecting to it and it somehow hides it. Could this be a problem if it is embeded at to many places? Or if I embed it onto my stream via an iframe with blank background?

storm tusk
#

Hello 🙂 Can someone direct me where to get support for setting up my streamlabs website custom domain? 'Contact Support' brought me here. Thanks 🙂

abstract plazaBOT
gusty umbra
light plume
#

Bonjour, j’ai besoin d’aide je souhaite exprimer sur Xbox et je n’arrive pas à entendre le chat vocal de mes amis qui sont en crosse plate-forme. Comment faire est-ce que Streamlabs peut m’aider à régler ce problème

ivory hawk
#

Hello i need help

#

I am a streamer and O have problem in my streamlabs desktop

proper totem
light plume
#

J’ai déjà fait ça, mais ça fonctionne pas

#

Je sais pas si avec Streamlabs je vais pouvoir récupérer l’audio des vocal warzonne

ivory hawk
#

Hello, why the dual chat in my streamlabs desktop not showing up anymore ? It used to provide 2 chats combined in one place, please help, thank you !

astral saffron
#

does anyone use stream console

#

It’s not connecting to my twitch

gritty isle
# astral saffron It’s not connecting to my twitch

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

astral saffron
gritty isle
astral saffron
#

I have the ultra

gritty isle
# astral saffron I have the ultra

Thank you for confirming that!

Please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

ALSO, please link your Discord per the tagged instructions below and gain access to the VIP Support channel, one of your subscriber benefits.

wispy latchBOT
light plume
#

Bonjour, est-ce qu’avec Streamlabs console on peut entendre les discussions vocales sur Warzone en multiforme

#

Multiplateforme

dense pawn
#

@marble wind

image.png
marble wind
#

@dense pawn the indistinguishable preset targets a specific compression ratio, it can't guarantee a specific bit rate, bit rate will vary depending on content, resolution and frame rate, this is normal

dense pawn
chilly raft
#

I know this issue is currently under investigation “TikTok permission to live stream on stream labs revoked without violations” it’s incredibly frustrating. I get my permissions back for 2 days then they are gone for a week. I’m in my 3rd cycle of this happening. 😭