technical-support

[oak cloud]

Do you have the controller support enabled in bongo cat? It seems like that happens when you have that enabled (the grey background)

[marble wind]

i'd prefer not to try newer obs-studio versions since i'll have to fix trem later, but eh

[wooden cradle]

I have my controller connected to my PC.. I'll turn it off and restart both

[marble wind]

no issues in v31.1beta1 either

[wooden cradle]

it didnt workd... its grey

[wooden cradle]

I can't transfer all the settings in OBS. That would be way too much

[marble wind]

@wooden cradle

[oak cloud]

Were you using dual output and it was working properly?

[wooden cradle]

What do you mean by dual output?

[oak cloud]

like vertical and horizontal at the same time

[wooden cradle]

i dont get at.. sry

[oak cloud]

in Settings > video there is "enable dual output". have you ever enabled that?

[wooden cradle]

Oh no i dont have that on

[oak cloud]

Have you ever turned that on?

[wooden cradle]

Never

[oak cloud]

I asked because in your "game" scene I am seeing duplicates of every source, which would only happen in Streamlabs Desktop if you are dual outputting or if you have enabled it in the past.

Can you create a new scene collection by clicking on the drop down arrow for your Scenes and select "Manage scene collections" https://gyazo.com/5dd25247fe8daa4055a1b562d4c7b176
Once that new window pops up hit "Start fresh and build from scratch".
https://gyazo.com/08666079e5e0d604a87078f3a9cede2d

Then just add bongo cat. Are you still getting the grey background?

[marble wind]

wouldn't removing and readding the game capture source be a lot less destructive?

[oak cloud]

the collection is still available to be used. this is to see if this is the actual issue

[marble wind]

oh, i see streamlabs desktop has scene collections now
is this a new feature / not paywalled anymore?

[oak cloud]

This has never been paywalled and has been available since launch

[marble wind]

i must be misremembering, then

[wooden cradle]

i try it

[marble wind]

does streamlabs desktop have profiles? maybe that's what was missing

[oak cloud]

it doesn't have profiles. there was an app dev that had created a profiles app but that i believe has sunset

[marble wind]

that's an odd thing to get rid of, profiles are very useful to have

[oak cloud]

if a dev doesn't want to maintain it it is sunset/removed from the app store. I agree that it can be very useful but it's not something that is native. May be something we implement in the future if it is fully sunset but it would be a core feature (so not behind ultra).

[wooden cradle]

But if i do that isnt all gone from my settings?

[oak cloud]

your scene collection is in the dropdown so you can always go back to it. your settings won't be gone in Streamlabs Desktop either

[wooden cradle]

Nope its grey

I'm really sorry to waste your time with this...

[gritty isle]

Are there any settings in Bongo Cat itself?

[oak cloud]

you're not wasting my time! just trying to figure out what could be causing that

[wooden cradle]

No I can make them smaller but I've already tried that to see if it could be because of the scaling but no

[gritty isle]

[wooden cradle]

I've already tried to find help on Steam and Reddit, but it was either ignored or the post was deleted.

[oak cloud]

Just out of curiosity, could you please restart your computer.

After restarting, go to the search in Windows (found in the bottom left via the Search bar) or by clicking opening the Start menu.

Search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a large number of files (https://i.imgur.com/MRoEYJT.png). Disregard these and open only the ProgramData folder

Then you should see the obs-studio-hook folder there (it will be highlighted if you searched correctly). Please delete this folder, then open Streamlabs Desktop as an administrator and try Game Capture once more.

I know that the game is capturing in general, but I figure we might was well try this before doing more drastic measures

[wooden cradle]

As I said, I haven't changed anything in the settings since last week and it worked perfectly

[wooden cradle]

drastic measures?... okaaaaay

[oak cloud]

well i'd give you an option before taking a more drastic measure

[wooden cradle]

Do i need delete the 64 or the 32 Version?

[real oasis]

Good Morning Everyone,
How do I change the duration of the sound for my alert box? I have the alert duration set at 2 seconds, but the sound goes over that time frame when the image stops running.

[gritty isle]

Click here (red circle), then delete the entire obs-studio-hook folder.

[oak cloud]

you woudl delete that whole folder (obs-studio-hook)

[gritty isle]

There's not a duration for the sound. You need to set the alert duration to the length of the sound file.

[wooden cradle]

Okay i have and now start streamlabs new right?

[gritty isle]

Yes, launch Streamlabs Desktop as administrator and add the Game Capture source back.

[real oasis]

Okay, thank you.

[gritty isle]

You're welcome.

[wooden cradle]

Grey is slowly becoming my new hate color...

[gritty isle]

Screen shot the properties of the Game Capture source please.

[tidal swallow]

Hi, I wanted to start streaming, but my league of legends game is at 0 fps, while I'm streaming with streamlabs

[gritty isle]

Uncheck these two options please. Let me know what happens.

[gritty isle]

For League of Legends, we advise the following setup.

Client & Pre-game lobby should utilize a Window capture source https://i.imgur.com/poIYSr8.png

Make sure the League Client window is selected in the Properties of the Capture Source.

In-game should utilize a Game Capture source https://i.imgur.com/CFvruTn.jpeg

Finally, I would also suggest running League of Legends in Borderless Windowed Mode.

[wooden cradle]

Nothing really... I have these settings enabled in one game and disabled in another. It doesn't really affect how the scene looks.

[oak cloud]

can you tick "premultipled alpha"? this handles transparency differently (so that may be the problem)

[wooden cradle]

Sry didnt nothing

[oak cloud]

So there are two things we could do

1. We could just add a filter to it and find the grey that it is (so right click the game capture > filters > edit filters > add filter > color key > add > key color type = custom color > use the eyedropper tool on the grey to get the hex code)
2. We could clear your cache. we would do it in a way that we can keep your old cache, but if this cache worked better you would need to resetup your general Streamlabs Desktop settings (like settings > output, but not your overlays)

[wooden cradle]

Option 1?

[oak cloud]

ok so you would follow those directions and if you get stuck on one of the steps let me know

[wooden cradle]

okay

I think i did something wrong LUL

[oak cloud]

so the custom color should be at the top i think you did a color overlay instead

or you're not in color key?

oh you're in color correction

[quasi kernel]

Hi, on the Streamlabs chatbot, I have Notifications on for follows and so on. It have always worked fine, But now nothing happends.

[wooden cradle]

Okay now i have that

[gritty isle]

Generate new tokens for both your streamer and bot channel and for your Streamlabs account using the links below.

The Copy Token button is broken, so please click to reveal the token then manually copy and paste it into Chatbot.

Recommend using an incognito tab or window for either the streamer or bot account to avoid authentication issues.

Once all three tokens are updated in Chatbot, completely restart Chatbot.

For Twitch, use the links below: 👇

You can use the following links to generate tokens manually!```
💜 Twitch Bot <https://streamlabs.com/desktop-chatbot/bot-auth>

💜 Twitch Streamer <https://streamlabs.com/desktop-chatbot/streamer-auth>

💙 Streamlabs <https://tinyurl.com/StreamlabsOauth>

[oak cloud]

is it transparent now? after doing the custom color key?

[marble wind]

@wooden cradlechange key color to 919191, change similarity to a low value that still keys out the colors, and reduce smoothness

i would still rule out streamlabs desktop, but i don't want to install it

[wooden cradle]

WAIT

[quasi kernel]

Nope, Didnt help.

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[wooden cradle]

YEEESSSS GUYS!! ❤️ ❤️ ❤️

https://tenor.com/view/celebration-dance-happy-gif-16025663991020294079

OMG Thank u SOOO Much!!! ❤️

[oak cloud]

I'm glad that way worked out. You shouldn't have to do that, so I am going to report it to the team anyways. But at least this is a good workaround so you can continue to use it without issue 🙂

[heady lodge]

@gritty isle how can I go live on tiktok by itself? Without using dual output?

[wooden cradle]

If it doesn't work again next week, I now know where I have to go

[gritty isle]

Disable dual output. Log out and log in with your TikTok.

Also make sure you have been granted Live with Streamlabs.

Check that here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[heady lodge]

Ok I’ll try it. Thank you!

[narrow bloom]

i need help im trying to login

[gritty isle]

Clear the cache for all time in your web browser, completely restart the whole web browser, and try again.

[narrow bloom]

ok

[quasi kernel]

Nope, that didnt help either :/

[gritty isle]

Didn't help how? Have you received a new follow since completing the steps?

[quasi kernel]

I,m sending test follows. And I asked a friend to try follow aswell. And no. :/

[gritty isle]

Has the friend ever followed you before? If they unfollow and refollow, that will not trigger an alert. That is done to prevent spamming your alerts.

Is the Twitch channel linked on your Discord profile the correct channel?

[quasi kernel]

Aa, it might be because of refollows now then?

[gritty isle]

Yes, refollow will not trigger an alert. Is the Twitch channel linked on your Discord profile the correct channel?

[quasi kernel]

Yes, But I cant see Streamlabs is connected here now. https://www.twitch.tv/settings/connections

[narrow bloom]

also i didn't help to clear the cache

[gritty isle]

Sounds like you might have missed step 6.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. It should say "Connected a few minutes ago" other short period of time.

Can you try this again please?

[quasi kernel]

Yep, just did. No connection.

[gritty isle]

That's very weird.

Are you using Streamlabs Desktop or OBS Studio?

[quasi kernel]

Streamlabs Desktop.

[gritty isle]

Did you log in in Streamlabs Desktop (step 4)?

[quasi kernel]

Ok, u can try drop a follow now.

But I cant see Streamlabs in connections. But I was able to generate a new token.

[gritty isle]

Okay, there's not much else I can suggest. Please submit a ticket on this issue: https://support.streamlabs.com/hc/en-us/requests/new.

[narrow bloom]

ok

[gritty isle]

If you don't have the Streamlabs connection here https://www.twitch.tv/settings/connections under Other Connections, nothing will ever be detected.

Please go through the steps again. If I follow now, I will have used up my follow for you.

[quasi kernel]

It works now, But It still doesnt say connected on Twitch. But at least it works. 😛

[gritty isle]

Okay, it shouldn't but I'm glad follows are being detected for you.

[patent karma]

guys I linked my kick account but it still says link via streamlabs app

[split fable]

All of my audio settings are no longer avilahle

It no longer says which audio I want it to save to Twitch VOD

[patent karma]

I want to broadcast from kick but when I log in and look at the streamlabs website, it shows that my kick account is connected but it does not appear in the application.

[winter bloom]

Thank you so much, this fixed it instantly (did both just in case), you saved me so much time

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[oak kernel]

My follower goal is not updating when i create it, it is suck on a number and i cannot change it

[timid mountain]

Hey guys! Didnt find anything about this in known issues, sorry if someone else asked before: After switching from PayPal Lite to PayPal standard connection for donations, Streamlabs seems to be unable to connect tips to the PayPal e-mail address of the donor. that results in donations of users not being counted towards their overall donation statistics and basicly allways being treated as a first time donation. Is there any way to fix this?

[red sapphire]

Broooooooooo we got cooked, I’m sorry it happened to you. Def doing some test runs this weekend before next weeks streams. Fml bruh

I’m so glad I’m not alone on this 😩😩 @wispy latch can we get some input??

[gusty umbra]

Hey there. We can’t see into payment issues and stuff in this server. Can you submit a ticket please. https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Hey there. That is a bot you pinged and he won’t respond. Thanks for being an ultra subscriber. Head over to #vip-support !

[bronze prawn]

Hi I NEED HELP YALL. So I dont know what it is but whnever i try to record a video on streamlabs when i play marvel rivals or a game like lockdwon protocal it will be fine for a sec but as soon as theres a lot of things going on on the screen the bitrate will PLUMET TO SHI and idk how to fix it can anyone help. I have a good pc so i dont think its a hardware issue it has to do sum with my settings cuz it cannot be my pc

[brisk fossil]

Streamlabs Xbox twitch I’m already paying for the sub

[gusty umbra]

Is something not working? I assume you mean you have either an active streamlabs console or ultra subscription?

[charred ginkgo]

Hello there

I am about to leave but would like any tips and tricks to help resolve an issue once I am back home

I booted streamlabs OBS to just play some games only to find I cant hear my audio. My elgato is reading audio in my mixer and is set to "Monitor and output". I checked all the usual settings, even deleted and reinstalled the device in my sources only for nothing to work. There is one key thing coming up all the time that baffles me. On the bottom left I get a notification that says "Your microphone is unmuted but has no signal". My actual microphone functions normal, I suspect this is somehow referring to my capture card, because it is left unmuted, audio is clear mixing, but there is no signal. If anyone has encountered a problem like this please let me know.

[bold yarrow]

i keep getting this error, but my internet is working just fine

[hollow matrix]

Hey all! I am currently experiencing an issue where the vertical stream just crashes out but the horizontal seems fine on youtube?

[warped flower]

I asked yesterday with no response. I am trying to make any change to my chatbox but I get the error "the global.theme is not a valid value"

it pops up as a message like this when I try to save

[bold yarrow]

and now i can't even uninstall it???

[tame rock]

My stream(console) randomly dropped after an hour

I do kick/twitch ms

[vivid ridge]

The virtual Webcam stoped working after the update?

Zoom, teams or google meet can't use virtual webcam

[proper totem]

Sorry to hear that! We'd love to help you resolve this issue. Please submit a ticket whenever you can and we'll be in touch to troubleshoot:
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=473667

[lyric plinth]

How do I stream of twitch and Streamlabs and same time

[tame rock]

reported it, hopefully they can take a peek at why that might happen.

not very bothersome to me but I could see it being annoying to some

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[brisk fossil]

Ultra subscription

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[muted wigeon]

where is the link for the sponsorships??

[gusty umbra]

Thanks for being ultra! Link your Streamlabs to your discord here. https://streamlabs.com/dashboard#/settings/integrations then you have access to the #vip-support channel for instant support.

[gusty umbra]

https://bit.ly/43YGZ8n

[reef zephyr]

My twitch isn’t working on streamlabs desktop

[rotund sluice]

Hey thanks for your reply but I already purchased the subscription for standard restream where i can stream on 3 platforms I'm using streamlabs obs not Obs studio

I have an issue, I would be thankful if someone can help me fix it, for some reason I can't multi stream using streamlabs to stream using Restream.io service on Youtube/Kick/Twitch I have all the accounts connected and I'm using the RTMPS and stream key but for some reason the stream is not working.

[quartz otter]

can somebody help me please

[strong bluff]

hm

[quartz otter]

im trying the sources to work

[strong bluff]

idk man

[celest idol]

Unfortunately this didn't help at all, if it use custom stream details i can't stream to twitch and tiktok. My issue is very new, up until a week ago I had no issue using dual output. Now as soon as use it only the twitch stream get a MASSIVE delay and continues to buffer.

How does multistream with ultra work? Is it different to dual output and will it help?

[prisma shore]

Need some help please! Using cloudbot...my lurk command is giving two of the same response when used. I've tried deleting the command and adding it back and unmodded and re-modded Streamlabs. Also tried turning off cloudbot, logging out of Streamlabs, clearing my cache, logging back in and turning cloudbot back on. Any advice?

[gritty isle]

I never saw the screen shot of the results. From what you say, you need to reach out to your Internet Service Provider then. There’s an issue between your modem and the Twitch ingests.

Streamlabs Ultra is one stream to streamlabs and then we distribute it to those channels in your account and enabled when you go live. Streamlabs Ultra is a subscription service, it’s not free like Dual Output.

[reef zephyr]

This is what keeps happening when I try to stream

On TikTok and YouTube it works but twitch nothing

[charred ginkgo]

Could someone lend me a hand?

Im having audio trouble

[charred ginkgo]

If someone could help me with this id greatly appreciate it

[rancid fog]

is it just me or when i stream to twitch and tiktok (only happens when i dual stream) twitch starts buffering every few seconds and ends up really delayed the longer i leave it on (i got very good internet and pc specs) and only started to recently happen

yeah im literally getting the exact same thing

[celest idol]

Finally someone else haha. Mine is starting too annoy me haha

[rancid fog]

yeah i also saw ppl on reddit all having the same issue

[charred ginkgo]

I swear I have the first not on reddit problem here

[celest idol]

ok so that confirms its not a me issur=e lol

[charred ginkgo]

Nothing has helped me at all

[rancid fog]

bro i got like insane pc specs, get like 800mbps download 50 upload it def cant be on our end

[celest idol]

basically me too 950 daown 50 up RTX 4080... LOST

[rancid fog]

LMAO okay then its 100% not on our end then, prob some issue with streamlabs

[celest idol]

let me know if you find a fix and i will do the same

[celest idol]

have reported as a ticket #866423

[worthy trench]

Hello, I was streaming on YouTube with Streamlabs OBS, and my wifi dropped for a second which made the youtube stream stop and I did not notice, but Streamlabs continues streaming. Is there any way to recover the streamlabs stream?

[pastel nacelle]

hey idk if you can get help but i my stream its stuck on video transition

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[late breach]

hi there! I have kind of an urgent question as I'm doing a charity stream in a couple hours. I have tiltify integrated with my account and have successfully added donation alerts to my streamlabs desktop setup. however, I can't get the donation goal widget to work. like I said, my tiltify is integrated with my streamlabs account already and alerts are working. when I click on the tiltify donation goal widget on the streamlabs dashboard, I see my default visual settings but the text is generic, and theres text above it that says "Settings are shown with sample data. Please add a widget source or launch the widget to view your current goal." I was able to add the widget to my desktop app by adding a browser source, but is there a different way I'm supposed to add it? why isn't it integrated with tiltify when my other widgets are? when I did add the widget there was no text and it was just an empty donation box. how do I edit it to add text? I had issues with it last time I did a tiltify charity stream as well so help would be very much appreciated!

[humble gale]

did you make sure that your campaign is selected in the integrations area? https://streamlabs.com/dashboard#/settings/integrations?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[humble gale]

Then you'll want to make sure to use the specific tiltify donation goal https://streamlabs.com/dashboard#/widgets/tiltifydonationgoal I think your goal bar would update with whatever is on tiltify's end

[hardy gale]

hELLO, i NEed help

Being charged by Streamlabs Pro and don't know how to cancel membership. I am being charged every month on Paypal. It is not saying I have a membership when I have. Please help!

[gritty isle]

You will need to put in a ticket to cancel that: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with issues involving payments here in discord.

[late breach]

yes! it is selected and its working with my other widgets

[humble gale]

do you have a goal set up on tiltify then? cause i think it pulls from that

[late breach]

yes i have a campaign and goal set up

[gritty isle]

That seems to be the case as there is only settings for the font and font size on the Streamlabs end. There is no way at the Streamlabs end to change the text.

[late breach]

this is what the dashboard is showing me and this is what i see on the app

on tiltify i have the campaign set up with a name and a goal

[gritty isle]

You change the text on the Tiltify site.

[late breach]

the tiltify FAQ is telling me the visual settings are on streamlabs' end

[humble gale]

the visual settings (like what color things are and stuff) is on the steramlabs end. the actual content (what the text says) is on tiltify's end

[late breach]

does anyone know where on tiltify's end I can edit it? I

Ive checked their FAQ and it doesnt show anything

[gritty isle]

Look for 3rd party integration or goal settings or widget integration.

[humble gale]

Would it be in the setup tab for what your goal is?

[late breach]

all of that information is filled in already and it doesnt seem to show up on streamlabs end

[gritty isle]

What about here?

[late breach]

thats where donations show up when i actually start the streasm

i found a way to make a widget directly in tiltify and im gonna try putting my visual settings in there and adding that to streamlabs instead. i really appreciate all the help and i wish streamlabs made the integration easier. this happened to me last time i did a fundraiser through tiltify as well

[humble gale]

afaik from what i've seen before tiltify sends that info to streamlabs. so maybe there's something broken there

[late breach]

that could be true! I will put in a support ticket with tiltify when i get the chance so hopefully i can have a smoother time next charity stream

[humble gale]

yeah idk 😦 sorry i haven't really used tiltify before (i just made one now). I have used streamlabscharity before though and that was pretty easy

[gritty isle]

I have not used either.

[rocky dirge]

i cancel my 27 € by month subscribe of streamlabs ultra because it's not working or maybe working one time by week

but everytime the stream is lagging

i use something else this is a scam @wispy latch

€27 a month for Streamlabs Ultra and multistream only works half the time this is a real scam. I’m cancelling the subscription. It’s outrageous to have such a crappy service

[humble gale]

there is a #known-issues about multistreaming but you would need to submit a ticket if you wanted your money back

[hazy totem]

Hey, can anyone help me out?

Im trying to use the streamlabs console to put a donation bar on my stream but im not sure how to activate it, it just says offline beside my profile

Nevermind ive figured that much out, but the scene isnt appearing on my stream

[obtuse ruin]

Ur software is trash. Fix your site

[hazy totem]

real helpful that

[obtuse ruin]

Bruh anything I try and do on the site it pops up with a bar in the top right hand corner and says a problem accrued

[obtuse ruin]

It takes reloading the page like 2-3 times just to do one thing on the site then it does it all over again

[obtuse ruin]

My bad. It says “something went wrong”

This is the sencond day in a row I’ve tried using the site thinking it was an issue on my end but everything else works perfectly I’m even streaming on twitch rn no problem

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[arctic narwhal]

i need help

my desktop audio wont play through my stream when connected to my microphone/headphones

[fringe fern]

Hi guys! everytime i try to add a stream delay to my stream it doesnt work. i have enabled it and made thedelay 120 seconds but still wont work. Any ideas to help solve this? TIA Jhing3rz

[prisma osprey]

hi guys. If there is sum one to help me on a call i will suport it i got meny issues so yeah if sum one will dm me. Is sum small things like my game screen an more it will help thanks.

[scarlet fjord]

does anyone know how to fix this error with output issue I keep getting whenever I try to stream?

[glad oracle]

I feel like every time I open streamlabs desktop I have to re-set-up the audio, and this time I cant get it working at all. I have game audio coming from a browser (chrome), and it's just not getting picked up on desktop audio or application audio. I've gone through all of the troubleshooting steps I could find. I'm out of ideas. I've been through the windows settings multiple times. Any help would be appreciated.

[prisma shore]

Need some help please! Using cloudbot...my lurk command is giving two of the same response when used. I've tried deleting the command and adding it back and unmodded and re-modded Streamlabs. Also tried turning off cloudbot, logging out of Streamlabs, clearing my cache, logging back in and turning cloudbot back on. My other commands work fine. Any advice?

[quasi sandal]

Can anyone advise why I have the option to connect tik tok to streamlabs console but I can’t see my stream on their platform

[gritty isle]

Make sure you have been granted Live with Streamlabs.

Check that here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

TikTok along grants or revokes access to Live with Streamlabs.

Live with TikTok Studio is a separate permission and having that does not automatically grant you Live with Streamlabs.

[quasi sandal]

When I apply for the live access, what streaming platform url do I put? Would I put my streamlabs url or twitch?

[gritty isle]

Your Twitch URL.

[proud loom]

hey there. Is anyone having issues with elgato streamdecks connecting to scenes and scene collections with Streamlabs Desktop on Mac? Everything had been working for a long time, but now it just shows "Fetching Scence Collection" and "Fetching Scences". I've uninstalled the plugins from the streamdeck, reinstalled, but no change....

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber and congratulations on reaching Diamond level in All Stars! 💎

Hop over to #vip-support for assistance.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

Hi I have a question I used to go live with TikTok live studio, now I’m using streamlabs. In TikTok live studio I used boost flares to boost the livestream. I was wondering if I still could use those in streamlabs?

[rich plover]

I'm having some issues with streamlabs right now, I cant edit any of my scenes, things are getting all buggy, wont transform or move around at all.

its pushed somethings around as well. Was working just fine until I moved something two days ago and now its completely bugged out. Tried making new scenes and its continuing there as well

Nothing is locked either

[solemn forge]

Good evening everyone from this side of the world I have actually been making use of streamlabs for 5 years now and I have been enjoying it using it to stream church services, wedding gatherings, burial and many more but I recently joined here

I have a little question and was wondering if I could get anyone to help me I'm planning on starting my own tiktok channel and I would definitely be making use of streamlabs the issue now is must I always go generate a new stream key or is there a way I can just have it go live directly just like the Facebook and YouTube which doesn't ask for streamkeys

[quick sandal]

What is going on with SLOBS???? It keeps randomly ending my streams and restarting them

[solemn forge]

@rich plover Usually when I have this kind of problem I would shut down my whole PC. Then check for any virus or malware then check if my PC is still capable of running streamlabs without issues also CPU or GPU do affect once a while

[solemn forge]

@quick sandal you might want to check for the following
. Internet Connection
. Overloaded CPU or GPU
. Streaming Platform Issues
. Overlays or Plugins might be causing the crashes

[ruby hinge]

Been having this issue with Street Fighter 30th Anniversary where only one side of the screen is not frozen when recording / trying to stream said game. Any help or advice would be appreciated.

[quick sandal]

CPU usage is only 12%. Internet is just fine having zero hiccups
I am dual streaming and Twitch/Tiktok
I did not have overlays when the issues happen.

Currently Live on both platforms still, however on Tiktok it is just a black screen now.

[solemn forge]

@ruby hinge is thos the game alone that is having a frozen screen

[ruby hinge]

Yes. The game itself runs fine on my other screen, but its during Streamlabs recordings / streams that it looks like this.

[solemn forge]

What's your PC specifications @ruby hinge @quick sandal

[ruby hinge]

I tried uninstalling the Game Capture its set to and setting it up again, didn't work

I also unchecked "Force GPU as Render Device" in the Advanced options

[solemn forge]

Are you using screen capture

[solemn forge]

Try using windows capture and check if it's still having the frozen screen

[ruby hinge]

Anything in particular?

[solemn forge]

Ram
Graphic
Processor

[ruby hinge]

GPU: NVIDIA GeForce RTX 3070 CPU: AMD Ryzen 5 5600X 6-Core Processor RAM: 32 GB

[solemn forge]

Try making use of windows capture

[quick sandal]

Nothing has changed on my PC, there were no changes to my PC or anything, just a sudden out of no where issue. Turns out I just cant watch my own stream, it is still live for others

[solemn forge]

Then if it doesn't work feel free to give me a DM or a call would work with you to find the issue

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[solemn forge]

It happens sometimes when I stream to Facebook and YouTube

[gentle epoch]

Im having an issue while streaming, if I dont interact with the OBS for a period of time, it like goes to sleep? All graphics aside from the stream window and chat box disappears and I have to minimize the window and pop it back up to wake it up. Im not sure if this is an OBS issue or something on my end

[ruby hinge]

@solemn forge Forgot to mention, no other game that I stream has this issue. SF 30th Anniversary is the only one that does have this issue.

[solemn forge]

Most likely it's the game then but still try using windows capture just to rule out all possibilities

[solemn forge]

Make Sure You’re Not Running Display Sleep Settings

Cause that seems like the easiest fix

[gentle epoch]

Im pretty sure I dont, but would you mind telling me the pathing to check for that? Im on windows

Unless windows forced a setting on XD Ive never turned them on myself lol

[solemn forge]

Go to Settings > System > Power & Sleep

Set Screen and Sleep to Never while streaming

This do this also

Turn Off Hardware Acceleration (slob or obs)
Sometimes hardware acceleration causes UI bugs like this.

Go to Settings > Advanced

Scroll to "Sources" or "Video" section

Turn OFF “Enable Hardware Acceleration” or similar options (it varies per version)

Then restart Streamlabs or OBS.

[ruby hinge]

Dumb question but how do you use Windows Capture

[solemn forge]

Naa it's not dumb question

[gentle epoch]

Yeah, all my stuff is off via windows, turned off acceleration. Will see next time I stream if I get the issue still or not thank you 🙂

[solemn forge]

Click the "+" icon under Sources.

Select Window Capture.
You just select whatever screen you want
Click Add Source.

Name the Source
Give it a custom name (e.g., "Zoom Window" or "Chrome Tab").
Then the Selected Window Capture should display

[glad hawk]

If I'm streaming on twitch through streamlabs, how do I hear the audio from the game through streamlabs? I'm using a capture card connected to a nintendo switch with a stream delay.

[solemn forge]

What kinda capture card are you using

[solemn forge]

Add a new source audio capture output device

You should be able to hear yourself

[quick sandal]

I found the issue with the black screens when streaming to Tiktok. It can only handle certain Resoulutions. So like most streams have adapted to the 1664x936 Res, Tiktok can only see it in 1080 or 720.

[solemn forge]

What resolution do you stream I'm asking out of curiosity

This is part of the handout I give my students

[tawny cliff]

Trying to use Streamlabs console and it’s not letting me switch scenes when I’m on my laptop. I’m very new to streaming and still unsure on how to fix this

[solemn forge]

A very quick one where are you streaming to

[tawny cliff]

Twitch from my Xbox

[solemn forge]

Make Sure You're Logged Into the Right Account

[tawny cliff]

On Streamlabs? It’s the right account definitely

[solemn forge]

Check Scene Collection in Streamlabs Desktop

Try Refreshing Console
Or
Restart the Console Session

[solemn forge]

Are you currently live

[tawny cliff]

No

[solemn forge]

@tawny cliff ☝️☝️☝️

[tawny cliff]

Yeah nah tried restarting my Xbox and did a tester stream and it just didn’t work

[glad hawk]

I have the audio coming through to stream labs, but how do I make it so that I can hear the audio? Is there a way to hear it through streamlabs?

[near wagon]

I just got Streamlabs

[near wagon]

Amazing support team

[quasi cargo]

same issue here

i came looking for answers ig its everyone?

[celest idol]

Great to know not just me haha

[quasi cargo]

yea it just happened to me right now and i gotta reset live lol

[celest idol]

Mine still no good. Will have to just be to twitch for now

[celest idol]

Did you want the incident number for the ticket i crested?

[quasi cargo]

nah its good but they gotta fix it

[vague crystal]

My chat doesn't work on streamlabs

[desert briar]

Hi I have a question I used to go live with TikTok live studio, now I’m using streamlabs. In TikTok live studio I used boost flares to boost the livestream. I was wondering if I still could use those in streamlabs?

[tiny kettle]

hey guys, so when i stream roblox at high graphics it runs smooth on my end but lags on streamlabs. Any idea for this?

[solemn forge]

What platform are you streaming to

[tiny kettle]

youtube

1080p60

[solemn forge]

Have long have you been having this issues

Like forever or just recently

[solemn forge]

Likely fix: Go to Settings > Output > Encoder and switch to NVENC (if available). Also, try lowering the output resolution to 720p — it reduces stream lag without affecting your gameplay

[tiny kettle]

well, the pc used to stream roblox at high graphics perfectly when i got it ( around december ) i’ve started facing Issues since around late feb/ early march

[solemn forge]

Try this out if it works

[prisma shore]

My question keeps getting skipped over...can anyone help?
Using cloudbot...my lurk command is giving two of the same response when used. I've tried deleting the command and adding it back and unmodded and re-modded Streamlabs. Also tried turning off cloudbot, logging out of Streamlabs, clearing my cache, logging back in and turning cloudbot back on. My other commands work fine. Any advice?

[solemn forge]

This is very useful and most likely can help with your streaming issues

[tiny kettle]

I don’t see nvenc but I do see AMD

[solemn forge]

You make use of a desktop right

What's the desktop specifications

So I know what to recommend to you

[solemn forge]

@tiny kettle

[tiny kettle]

Like what i have open?

All i have open is streamlabs( Above normal)
roblox (realtime)
Opera gx

[solemn forge]

Ram
GPU
Processor

[tiny kettle]

OH LMBO😭

16 gb of ram
Rtx 550( Working on getting 1070)
i5-4590

[keen terrace]

chat js downloaded the streamlabs OBS plugin and it asks me to log in for some reason instead ofusing my default browser (opera gx) it went to EDGE?!?! im not logged in inside of edge and i dont have the login details (like password) anymore either to log in from edge
what do i do

[solemn forge]

To avoid overloading your CPU and keep streams stable without lag or crashing.

Use:
Encoder: Software (x264)

CPU Preset: superfast or veryfast

Resolution: 720p @ 30 FPS

Bitrate: 3000–4000 Kbps

Keyframe Interval: 2

Profile: baseline or main

[tiny kettle]

thank you, your a life savior

[solemn forge]

@keen terrace Set Opera GX as Your System Default Browser
Open Windows Settings
Go to Apps > Default apps
Under Web browser, click and select Opera GX
Restart Streamlabs and try again
Now when the plugin asks you to log in, it should open Opera GX.

[solemn forge]

Copy the Login URL Manually

Recover Login Details
If you don’t remember your Streamlabs login:

Go to https://streamlabs.com/login

Click “Forgot Password” to reset your account password using your email

[royal tendon]

I been having some issues with my streamlabs OBS, where the chat window forever says "connecting to chat"

i operate on a MacOS

[keen terrace]

i did, it was always my default browser

[keen terrace]

i copied the url and it didnt work either

[solemn forge]

Go to the Chat Box panel in Streamlabs

Click the gear icon (⚙️) or right-click and choose “Reload”

OR go to Settings > Disconnect Account > Reconnect your streaming account (Twitch/YouTube)

Sometimes you just need to log out and log back in to re-sync chat.

[royal tendon]

Ok

Let me try

[solemn forge]

@keen terrace
https://streamlabs.com/login

Reset password

[royal tendon]

Thank you that worked. I been struggling with this issue for a week now.

[uncut goblet]

having an issue where my audio lags about 5 seconds behind the video. starts off synced up but will end up off about 10 minutes or so into stream it seams.

[keen terrace]

I don’t remember my YouTube password, I log in with my youtube account, someone else owns the email thats why I don’t have it

[solemn forge]

at this point i'm out of solutions

[keen terrace]

I don’t even know why streamlabs goes to edge and not opera gx

Thanks for trying to help though

[solemn forge]

Set Sample Rate to Match System
In Streamlabs:
Settings > Audio > Sample Rate → set to 44.1 kHz (not 48 kHz)

In Windows:
Right-click the speaker icon > Sounds > Recording > Your Mic > Properties > Advanced
Set default format to 44.1 kHz (CD Quality)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pale sonnet]

i'm still having this issue even after the last update. any fixes for AV1 still missing? latest gpu drivers latest everything, it's a streamlabs issue (as confirmed by my ticket reply, too)

so when can we find a workaround for youtube AV1?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pale sonnet]

as always, normal OBS can use my AV1 encoder just fine

while SLOBS doesn't see it anymore on streaming. only on recording

[snow lichen]

Wil you guys be adding alert option for TikTok???

cause i get gifts but don't get notifications 😦

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[frozen gyro]

I use Tikfinity as an overlay on SLOBS for tiktok gifts and other stuff. But the animated expensive gift will not be animated on your side of SLOBS overlay (the expensive gift animation will be visible only on the viewer's side on TikTok stream) - if i am correct on this last point

[snow lichen]

is that a app in steam labs or i have to go to a site

[tawny cliff]

Don’t use Streamlabs console it’s a waste of time and just lags ur game

[frozen gyro]

tikfinity is a website . com . Basically, i have slobs open on one side, and tikfinity url open on the other side. When your stream is live, you quickly go on the tikfinity url page and click on "connect to TTLive", LEAVE THAT WINDOW OPEN (i think lol) during the stream. That window doesnt have to be visible to you, u can just leave it in the background.

[frozen gyro]

This youtuber explains what you have to do to integrate it to slobs : https://www.youtube.com/watch?v=FpmhwLrFaBs&t=1720s

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[solemn forge]

Feel free to pm me I can run you through how to setup @tawny cliff

[summer dirge]

So my YT is set up for multi streaming, but it always has the first stream name and game I have even if I update it for YouTube. It’s connected right. There is no section for YT stuff except events, category, etc. but I set that up in both OBS and YT and it’s not taking. Twitch and Kick are both good.

Even now it’s live with the old info

[lofty marlin]

Guys hello, i need your qualified help for my problem. I am using Streamlabs console and as you know from streamlabs console my stream connects to twitch from my xbox, but i am using kick as broadcasting site. I can not add follower, sub alerts, chat box, widgets for kick on streamlabs console. I want to show alerts widgets on my kick stream from streamlabs console please help me i will be appriciate

[lofty marlin]

I want to add my kick chat not twitch, and make sure to give kick new followers or subs to the streaam as alerts

[solemn forge]

@tawny cliff I'm available now to guide you if you are interested just got home from a party

[keen mango]

Hi everyone! I keep getting this issue pop up whenever I open streamlabs, this continuously pops up until my stream crashes.. I don't know what the issue is because even when my mic is muted it pops up.. PLEASE HELP

[quick sandal]

What is wrong with SLOBS? Why does it keep ending my streams and restarting randomly

I want actualy help, not some Bllsht

I am having no internet issues, if I were the problem would be more than just streamlabs.

[keen mango]

wait is the stream shutting off just a SLOBS thing then?..

[quick sandal]

What is happening on my side is my stream on Twitch cuts off and starts back up. On Tiktik it goes to a black screen and just stays there till the viewer changes the res on their end.

[keen mango]

bro thats happening to me too

like twice during when im live itll jus end randomly and i see my viewcount at 0

[quick sandal]

Yep, and because it does that, on TikTok, all the people you had viewing are auto sent to another stream. Which is loss of income.

[keen mango]

exactly, not to mention a lack of retention from the views that i was accrueing previously

[hidden vessel]

Hai

[keen mango]

k that makes me feel a little better, maybe its just a SLOBS mess up

[hidden vessel]

I need help in tipping issue

[static chasm]

I need help, my stream keeps reconnecting

[quick sandal]

100% and dont bother sending a ticket, it will take 5 days or longer and they will give a stupid thing to say its not on their end.

[quasi cargo]

That’s happening to everyone

[quasi cargo]

Won’t be fixed until they release an update, you can use regular OBS and se live but you gotta set up your scenes again

[quick sandal]

Is there a way to export my layout so I can just import it to OBS?

[quasi sandal]

How can I add my twitch alerts to stream lab console scene as an overlay? I don’t see a browser option.

[quasi cargo]

Oh man I have no idea I’m on pc, I used to stream xbox years ago before they added Streamlabs console

[quasi cargo]

Yea there is but things might be the wrong sizes

Just texts and Streamlabs embedded stuff you need to download stream labels, like goals handled by Streamlabs

[placid aurora]

How do I revert to the previous version of SLOBS? The latest update made my recordings laggy and I still get notifications about my mic losing signal every 5 minutes. Everything worked fine prior to the update, I didn't change any settings anywhere. I really don't want to start from scratch on OBS, but I need something I can actually use.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lofty gazelle]

Good evening i'm trying to separate my audio track with “audio capture application” but i don't understand how it works and in the videos i see on youtube people don't have the same display as me

[oblique shoal]

hey please someone tell how can i get rid of the twitch cookies like im trying to make an overlay chat but the twitch cookie is there and i cant accept it

[quick sandal]

Currently testing streaming to a single platform rather than dual streaming to see if SLOBS continues to restart the stream randomly as it has been doing.

[quasi cargo]

It works fine with one stream 😭

[quick sandal]

So it is strictly a dual stream issue. One that has been going on since June 12th. I know this because that is when all my issues started.

Does any actual SLOBS people comment in here. Like giving us details as to what they are trying to do to fix the issues. Or do we have to sit in the dark till they finally find a fix

[inland elk]

SO, I'm trying to share capture card input on discord, but every time I do, it either shares zero audio, or shares ALL the audio on my computer (including my friend's voices). Does anyone know if it's possible to share capture card video AND audio at the same time?

[quick sandal]

If you are sending audio through the Capture Card, if is going to have all audio from the PC or system it is sending from. So it either having audio or no audio are your only options.

[inland elk]

huh... I feel like I've shared capture card video and audio without PC audio before, but IDK. thanks anyways 🙏

[pale sonnet]

this isnt even on the known issues channel even though my ticket reply said THEY KNOW ABOUT IT

at this point what even is the point of using SLOBS if features disappear and they dont get fixed?

[devout garnet]

Servers going in and out. Stream Just dropped 5 times. Tried Resetting. Internet is fine. Something is up. Third week in a row of this. Will be fine for a few days, and then happens again. It's the multistream servers. Every weekend they do this. Has to be traffic.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[ruby hinge]

@solemn forge Update: Found out the issue. From the video example shown, it was the input display that was causing the recording to only show the P2 side of the screen with moving sprites.

Once I turned it off, everything ran smoothly

[strong harbor]

I did the follower goal I got it to work and everything I cant see the box I can move it thats it

[quick sandal]

The reason its either with or without is because of what the capture card is capturing. If you separate the on the PC sending, you can make it the way you want.

[knotty edge]

lowkey anyof yall know how to fix this? There are black bars on the side when i press "stretch to screen" or "fit to screen"

[sly herald]

I'm multistreaming too and still disconnect my streams (twitch, YouTube and Kick). It's a monthly paid feature that I can't use. They need to focus on it ASAP

[rancid fog]

can we please please please try to fix the dual streaming thing where my twitch stream keeps buffering (only happens when i dual stream with twitch and tiktok)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[molten rapids]

i have a controller overlay and i can move it around but i cant see it

[robust raft]

Hi, I'm Spanish and I'm having a problem with the YouTube chat through Streamlabs. I'm going to use Google Translate. I hope everything is understood correctly.

I've never had any problems in years. For about two months now, all the YouTube chat messages have been appearing at once every few minutes. I have the option to have each message disappear every 15 seconds, but even then, every 15 or 20 minutes, all the messages appear at once.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[rancid fog]

can streamlabs pleaseeeeee fix the dual streaming thing where issue

[gusty umbra]

It’s being worked on. #known-issues message

[magic turtle]

does anyone know how to fix this

[stray citrus]

Hey there - do you mean you're just trying to change it from a vertical resolution to a standard/horizontal resolution?

Basically fixing the small screen and making it "normal" again 😄

[magic turtle]

yea sorry im new to this stuff
but i really do appreciate it

[stray citrus]

Oh no, you're totally fine! This is a very valid question.

Try going into your Streamlabs Desktop Settings > Video and change both your "Base Resolution" and "Output Resolution" to 1920x1080.

[stray citrus]

That should fix it!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[weary wave]

Hi so I've been streaming on twitch the past few weeks and I've had no issues with my streams and now I've moved over to Kick and tried streaming but it keeps disconnecting and reconnecting ever 20-30 seconds and I've had a look online but I just can't find a fix for it.

Edit: Completely out of ideas, tried everything I could find in terms of fixing it but it still keeps disconnecting and saying "reconnecting"

[magic turtle]

I appreciate it, you’re awesome

[gritty isle]

To effectively stream on Kick, your Output Resolution should be 1280x720 and your bitrate should not exceed 3500. Also make sure you set your stream title and category.

[weary wave]

That is where I'm going wrong, I saw a setup video on youtube and it said bitrate should be 6000 and resolution should be 1920x1080, I'll give your suggestions a go and report back

[gritty isle]

Those settings won't work on Kick. They are reserved only for Kick Partners.

[weary wave]

Yeah I think it's all working now, thank you so much for the help it's been driving me mad

[gritty isle]

You're welcome!

[vagrant bloom]

I'm having problems with my stream disconnecting, something fairly recently that has started. Currently doing everything I can to troubleshoot it.

[gloomy egret]

is there a way to use restream in streamlabs?

[gritty isle]

What platform?

[gritty isle]

Settings > Stream > scroll all the way down > Stream to custom ingest

[gloomy egret]

thank you!!!!!

[gritty isle]

You're welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[devout garnet]

Having this problem as well.

[gusty umbra]

#known-issues message

[tiny kettle]

s there a way to transfer lower thirds from vmix to streamlab?

[cloud moat]

Im new to streamlabs and if I'm going to continue to use this product I need help. Ever time I try to verify YouTube it takes me to my YouTube settings but don't tell me where to go and I can't figure out how to get it verified and if I can't stream to YouTube I'm cancelling my account.

[vagrant bloom]

Sorry platforms streaming to is Twitch and Kick via the multistream, made some adjusted a few settings which have seemed to help for now, will continue to monitor.

[gritty isle]

YouTube has a guide on how to verify your account: https://support.google.com/youtube/answer/171664?hl=en

[gritty isle]

That's a known issue: #known-issues message

[cloud moat]

Xbox

[agile owl]

[cloud moat]

The YouTube video shows me how to verify youtube. My YouTube is already a verified and it is not a new YouTube at all. But when I'm on streamlabs console is telling me I need to verify my youtube. But if you go to the regular streamlabs website I'm already verified there. But I cannot stream to you too because it's saying I'm not verified

And when I click verify now it takes me to my YouTube channel settings and there's nothing in any of the settings to verify anything I've looked everywhere

[waxen trench]

Oi

Quero ajuda

Help

[cloud moat]

I have been dealing with this for a couple of days now. I'm not new to verifying things. It shows us connected but not verified on streamlabs console but the streamlabs dashboard.com shows it verified there. But I am not streaming from a PC I am streaming from a console

I have checked for days watched at least 30 videos trying to figure it out

[waxen trench]

Support

Quero ajuda por favor preciso fazer live daqui um tempo!!!!!!!!!!!!!!!!!!!!!
Algum administrador

[stray citrus]

@waxen trench Hey there. Please do not spam the channels with your question. If someone is available, they will reply here. Thank you!

[gritty isle]

State your issue please. We can't ready your mind. Cross posting in every available channel doesn't help.

[waxen trench]

Como entendo vcs?

Use the translator to talk to me, I don't understand English, translate it into Portuguese please!

[sinful falcon]

Couldn't you just translate their texts into your language....

[gritty isle]

And in all this time to determine how we should assist you, you could have just stated your issue.

[waxen trench]

I don't understand you, I'm Brazilian

Please how can I start my service with an administrator to help me with streamLabs mobile?

[gritty isle]

What is your issue?

(translated via Google Translate)

Qual é o seu problema?

[waxen trench]

I wanted to do a live game called "Mamoball" but when I start the live and enter the game the live kind of closes and gets stuck, but it's only with this game. I enter other games and it appears n

I don't know if the translator translated it correctly...

Could you help me?

I have already activated the StreamLabs permissions such as , overlaying other apps, etc...
But I think the game is the problem and I have to configure how I could solve this?

And I need to do a broadcast at 8:30 pm Brazil time, 3 hours and 30 minutes to go

It seems to be a very simple problem and I need help from those of you who understand the application!

?

[gritty isle]

I would agree it sounds like an issue with Mamoball. What that could be, I'm not sure. I would force quit the Mamoball and Streamlabs Mobile, restart your device, and try again.

[waxen trench]

Ok, I'll do it, if it doesn't work I'll come back here!

I think it might be an error in the audio, because the following message is appearing: Okay:
Broadcast ended microphone failure. Read error code -2

No audio received from microphone. Close the app that is using the microphone and try streaming again

I start the live and when I go to enter my game called "Mamoball" the live ends..

[gritty isle]

Did you add the screen share layer to your scene? You would need that in order to screen record.

[marble light]

i need help with my streamlabs account deleting it so i can connect my twitch to my other account it says its already conneted to a diffrent streamlabs account

[gritty isle]

I responded to you earlier. Were you able to verify your account? Sometimes this can happen with YouTube Brand accounts.

[waxen trench]

What do you mean? I created my scene, added screen sharing, chat, alert box and that's it.

I did what you told me just now and it didn't work.

What you told me didn't work

[cloud moat]

My YouTube is verified. My YouTube account is nothing new. You're sending me videos tell me how to verify my YouTube account through YouTube. I need a verified through your app. When I click on your app where it says I need to verify it takes me to my YouTube channel settings and there is nothing there for me to verify at all. I have watched multiple videos to the point I don't know what else to do besides go to a different streaming service that will help me

[waxen trench]

Rufus, would it be better if I gave you my YouTube channel so you could see my screen and see what's going on?

[gritty isle]

That means your Twitch account is already merged into a Streamlabs account. Log in with your Twitch and unmerge it there and then log into the other Streamlabs account and merge it there.

[waxen trench]

Rufus helpme 😭

[gritty isle]

No, I understand your issue. Sounds like there is perhaps some incompatibility between the game and Streamlabs Mobile. I'd check the settings in the game and see if there are any overlay settings and disable those.

Is your YouTube channel a Brand Account?

[waxen trench]

@gritty isle There are basic settings in the game... Can I send a print here?

[vagrant mica]

Hello, Streamlabs Ultra related question would go here or another channel?

[marble light]

ive tryed that wont let me

[gritty isle]

Yes.

[gritty isle]

Then you would need to submit a ticket for assistance: https://support.streamlabs.com/hc/en-us/requests/new

[waxen trench]

These are the game settings @gritty isle

[gritty isle]

And there's no overlay settings?

[marble light]

how long does it take for them to respond back to me i submitted one a few mins ago

[waxen trench]

These are the settings within the game, do you mean the app settings?

[gritty isle]

We can't offer an ETA, sorry. Tickets are answered in the order they are received.

[waxen trench]

Where I click, I'm in the "Mamoball" application settings

[gritty isle]

What is your question?

[waxen trench]

StreamLabs is allowed to overlay other apps

[gritty isle]

Sonds like you may have another app running that is accessing the microphone. I would close everything the except the game and Streamlabs Mobile.

[waxen trench]

@gritty isle Dude, I'm sorry, but I don't know much about using it. How can I see if there is another application using the microphone?

[gritty isle]

Force quit everyting running on your device. Then just launch Streamlabs Mobile and the game. Don't launch anything else.

[vagrant mica]

I have seen a Theme/Bundle which I would like to access. However, Streamlabs (site) says that i need Ultra to install it.
So, the question is: If I subscribe to Ultra just to install the bundle, then cancel my subscription, I would still have access to that Theme/Bundle even after the end of subscription or the theme/bundle will be inaccessible in that moment?

[gritty isle]

You would have to continue the subscription in order to keep the benefits active.

[marble light]

hey i got it just waitting for them to finish up deleting my account then ill be able to merge my twitch to my account

[vagrant mica]

Thank you for the answer!

[gritty isle]

You're welcome.

[gritty isle]

Yes. Once the account where it is currently merged is deleted, you can then merge it in another account.

[marble light]

thank you for the help

[gritty isle]

You're welcome.

[waxen trench]

https://www.youtube.com/live/YXqs-znHLsE?si=0xp0kse6u3Oi7E4C

@gritty isle You who had entered the live

[gritty isle]

I see the game on your stream. It's working as expected now?

[waxen trench]

I got it

[gritty isle]

Great!

[waxen trench]

Thank you very much Rufus, now I can stream the game screen!Thank you very much

[gritty isle]

You're welcome!

[marble light]

how long does it take to delete it ???

[zealous drift]

any one can help me pls? i have an issue that my virtual webcam wont work on my dual pc anymore. is that a bug or something, any body know about this pls help me

[gritty isle]

Again, I can't offer an ETA on that, sorry. Tickets are only accessible and worked by the staff and not by us Volunteers.

[tropic ingot]

My audio input capture isn’t capturing my capture card audio. How can I fix it. I’ve tried everything?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tiny kettle]

yes no??

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
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For details, see our post in
#announcements message

[abstract briar]

Can someone help me? I wanna use streamlabels, but for some reason, when someone follows, the total follower count doesn't go up and it doesn't update the most recent follower

How do I fix that?

[quick sandal]

My Stream Deck is saying this even though I clearly have Streamlabs open

What plugins actualy work for SLOBS on the Stream Deck?

[plucky basalt]

Does anyone know how to make livestream stable?

I tried to livestream through Youtube and Twitch using Multistream from Streamlabs, but bitrate is chaos.

[gusty umbra]

Stream deck did an update which caused this. Close streamlabs and don’t run it as administrator and it should pick it up as running. It might be set to always run as admin.

[gusty umbra]

#known-issues message

[quick sandal]

Thanks, I just upgraded to Win11 on that PC, which has me on 1.19.0. So I am seeing the mic muted notification as others have been talking about

[celest idol]

Hey all, is the dual output issue been investigated yet? I haven't had an update on my ticket in 3 days and definitely not the only person with the issue!

[quick sandal]

You can cancel the ticket. They have not fixed the issue yet. You will have to do 1 of three things.

Stream to Restream to get to all your platforms.
Stream to only 1 of your platforms.
Stream with multiple programs at the same time to each platform.

[celest idol]

Surely they will be fixing it?

[tiny kettle]

is there a way to transfer lower thirds from vmix to streamlab?

[echo herald]

Since the last update, my stream still hears me at the beginning and after a while no longer. After restarting the stream it works again for a while and my notifications are spammed with the same message ‘Your microphone is unmuted but has no signal’. Driver is up to date, microphone is recognized and it can also be heard during monitoring. Does anyone have any ideas what else I can do?

[solemn forge]

I didn’t tell you this… but there might be a way to get your vMix lower thirds into Streamlabs without starting from scratch and it’s pretty simple

[solemn forge]

Try to use vMix’s Web Controller or Title Page as a local HTML file
then add it into Streamlabs as a Browser Source.

[thin berry]

Hi. I hope the streamlabs team can solve this issue asap. It seems like i have this problem since 26th, but i have this in single AND multistreaming. Ticket is already created. I cant stream under that circumstances. 🙏

[solemn forge]

@thin berry xup how you doing

A quick one question what platforms are streaming to

[thin berry]

Hi. Youtube and twitch

[solemn forge]

Have you been streaming simultaneously before

[tiny kettle]

& will i still be able to edit text

[thin berry]

yes, almost one year

[solemn forge]

Whatever effect you need to make would have to be made on vmix

[tiny kettle]

ah alright

[solemn forge]

And individual there has been no issues

I would have tested mine but I'm out so I can't really check

Have you had any major changes in ur setup

[thin berry]

I tested it on sunday, only on youtube, same problem. The support told me, that they will had an update on saturday, but it seems, that it didnt work for me.

[thin berry]

no and this makes me crazy 😅

[thin berry]

An update on their ingest servers

[solemn forge]

Does the YouTube stream connect or it doesn't

[thin berry]

it connects, after 2 hours it starts to struggle.

The first 2 hours were totally fine

The first time i got this issue, it starts right away from the beginning on youtube. Twitch was running better, it can buffer it better than youtube, but even twitch had some reconnects.

Sorry for my not so excellent english 😉

[solemn forge]

English is not a problem

Did you start using VPN

Have you tried disconnecting your YouTube page from your streamlabs

[thin berry]

I checked everyting from my side. Everything was fine. My router, my down and upload, streamlabs settings etc.

[thin berry]

you mean my YT account from streamlabs?

[solemn forge]

Yeah disconnect it then reconnect it

Your YouTube authorization might be expired

[thin berry]

oh no. I can do that when i am home. 👍

[thin berry]

this can happen? never happened before. But if so, i would not be able to go live?

[solemn forge]

You can do that from your phone

[thin berry]

Ah okay, but i will do that at home, so i can directly start a test stream.

[solemn forge]

Also Check your YouTube Stream Permissions
Visit: https://studio.youtube.com

[thin berry]

I never used vpn

[solemn forge]

I'm trying to rule out the possible problems

[thin berry]

i am in studio, what should i check there exactly?

[solemn forge]

Go to Settings > Channel > Feature Eligibility
Check that "Live streaming" is enabled

[thin berry]

This was my last test from sunday. Its german, but i think you can see the errors. Before that starts, it was running fine for 2 hours.

[thin berry]

You mean this? Everything is activated.

[solemn forge]

That's ruled out

[thin berry]

What do you mean? What is ruled out?

[earnest edge]

Hey, so I'm trying to stream halo, the masterchief collection, im using game capture, i select specific window, and i select the game, but it doesnt show up, i dont want to use display capture, any advice

[solemn forge]

Disconnect your YouTube from streamlabs then reconnect it again

[earnest edge]

were you talking to me

[thin berry]

I will do that. Thanks a lot for your time and help. I aprecciate a lot!

[solemn forge]

Naa not you

[solemn forge]

I don't have any recommendations for you

[willow summit]

ANY SUPPORT

[thin berry]

But why do i get the same problems with twitch in multistreaming? Do you have a idea?

[willow summit]

same here bro

im getting the problem with youtube

[thin berry]

what are your problems exactly? Like mine on my screenshot?

[willow summit]

disconnected

and i been streaming all day, this problem start like 40 min ago

[stuck hollow]

Hi. I hope the Streamlabs team can resolve this issue as soon as possible. I have a connection problem between streamlabs/labels and twich when I connect it tells me "invalid code" and in addition streamlabs and twich are no longer synchronized so I no longer see the last follow and notifications. Can you help me please?

[thin berry]

interresting

[willow summit]

yhe app being fine all day

this problem start 50 min ago

[final anvil]

Helloo. I'm having an issue with my Studio Mode not displaying anything, as in the full layout, its just blank. Anyone know how to fix it?

[willow summit]

what u use to record

[final anvil]

Im not too sure yet, its my first time using the app

[willow summit]

capture card?

[final anvil]

Nope

[willow summit]

streaming in pc?

[stuck hollow]

Are you asking about my problem? if so no it's been a while and nothing has been updated

[final anvil]

yes

[willow summit]

no

[stuck hollow]

okay

[final anvil]

i can send a screenshot so you can see

[willow summit]

studio mode off

[final anvil]

ok its off now

still looks the same

[stuck hollow]

so nothing syncs anymore between twich and streamlabels and when I try it tells me "invalid code" and then on twich it tells me that I'm connected to streamlabs but it doesn't work

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[foggy ingot]

Hi ! Im having same issue as @quick sandal with the dual output and multi streaming. The VOD button disappear and I can’t separate my audio from VOD, did we find a solution?

[earnest edge]

Hey, so I'm trying to stream a game, I have 2 output functions, one, it hears the game audio, but not my friend, the other, hears my friend, but not the game audio

any idea what to do

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[north talon]

PLEASE HELP <3

I multistream to both YouTube and Twitch and have been doing WITHOUT FLAW for about 5 months, but for the past month the stream 'quality' has just been gradually degrading, both platforms getting little stutters/lag, and now? It's to the point where if I multistream to both platforms it is INCREDIBLY buggy and laggy and either youtube or twitch will just simply not play the stream.

My bitrate is 6800 which is the recommended amount for yt.

I'm really at a loss for what I'm supposed to be doing here because nothing at all seems to work! PLEASE help if you can. Multistream is the ONLY reason I pay for a yearly ultra subscription..

[humble gale]

if you're an ultra member you should link your discord account to your streamlabs using the post that the bot shared #technical-support message

But there is a #known-issues about multistreaming

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[somber kelp]

Hello

Hello everyone, my webcam turns on and its LEDs turn on, however, it does not appear in StreamLabs, I have tried several methods and nothing

[desert briar]

is "haley" a bot?

because that is the only "support" person answering my tickets with bot replies

i have no idea what i possibly did to get "banned" from streamlabs services?

and my tickets are not being answered at all

i did not break tos in any way i can possibly think of.

like upon reveiw. OF WHAT???!!!??

SOME TRANSPARENCY WOULD BE NICE

[oak cloud]

This is not a bot message, but you would need to follow up in your email. We don't have that information here

[desert briar]

as you can see... that is exactly what i did and got the exact same response

[oak cloud]

They're not a bot though, our bot's uses our mascot's name, Kevin ( ). So that is a person and you woudl need to follow up in your email cause we can't handle that or know anything about that here

But if you were banned it's because you did something here https://streamlabs.com/terms#user_conduct or something here https://streamlabs.com/terms#user_content under the user content rules. That's all I would be able to give you as to why you would be banned.

The team that handles these does so with a lot of research and care. And they do not ban lightly.

[fathom pilot]

When I make a recording and finish it, it doesn't save and keeps running infinitely, before I restarted the PC and it was resolved, but now nothing works anymore, I need help

[wispy latch]

If you're having issues getting recording to work correctly, this guide should help you resolve that issue:
https://streamlabs.com/content-hub/post/recording-issues-in-streamlabs-desktop

[old night]

can i get help

whenever i download one i cant change dis to my elgato

[humble gale]

that's a game capture source. you would want to delete that and then add a video capture source since the elgato acts "like a webcam" in Streamlabs Desktop

[old night]

but then it covers over everything

[humble gale]

then drag the video capture source down to the bottom so it looks right with the layering

you would drag it in the sources list to the bottom

[humble gale]

screenshot your whole Streamlabs Desktop

[jaunty storm]

Can I get a downgrade to the last working version?
Ever since the 1.19.0 update I've been struggling to stream any games, even when playing Hollow Knight gets very laggy
If this keeps up I'll have to migrate to other platform...

[humble gale]

are you seeing any errors in general? (like in Streamlabs Desktop)

[jaunty storm]

yes, I get a lot of fps drops in general, audio gets laggy too

[humble gale]

so it is saying "dropped frames" on Streamlabs Desktop at the bottom?

[humble gale]

or is it saying lagged or skipped frames?

[jaunty storm]

let me check

[old night]

help pls

just need it to not over lap everything

[old night]

omg life saver

[jaunty storm]

as I checked here it says skipped frames, my recordings have a fps drop from 30 to 12 at some point as reported by the performance window, but when replaying my video it's barely 2 fps

[humble gale]

in settings > output what is your encoder set to?

[jaunty storm]

I tried both AMD HW H.264 and Software (x264)

got the same results

[humble gale]

well skipped frames means that the encoder is being overloaded while if you're seeing your FPS meter going down, typically that means your GPU is being overloaded.

If you haven't really changed any settings and if you haven't made any updates (like updating any drivers) then i would probably submit a ticket.

[jaunty storm]

yeah, the thing is before the 1.19.0 update it was working fine

can I get the later version somewhere or I'm forced to use the 1.19.0?

*previous

[humble gale]

it auto updates. you could do the beta program which you can do by clicking on the emoji to get the tester role #welcome message

[jaunty storm]

yeah... that's kind of a huge problem...
if I can't keep a working version for me, then I guess I'm migrating to another software
I hope in the future I don't get forced to use the latest broken version while trying to work

Thanks for helping me out here Rubbapuppy! Best regards!

[humble gale]

You can reach out to the official support team in a ticket. but that's all i would be able to say cause i don't have an older installer. it looks like 1.18 is on the website, so maybe you can make it not auto update by disconnecting from the internet while you run the installer/open the program?

[jaunty storm]

but this way it will still update when I go livestreaming right? I didn't see an option to stop the autoupdate here

[humble gale]

it looks like they're recommending this for the VST issue: https://support.streamlabs.com/hc/en-us/articles/38374584934683--Windows-Streamlabs-Desktop-VSTs-not-working-in-1-19-0-Update

so it should do the same thing if you do it. then each time you launch Streamlabs Desktop make sure that you're disconnected from the internet so it doesn't auto update

[jaunty storm]

well I guess it doesn't hurt to try it, I'll test it right away

[abstract briar]

Does anyone know how to fix streamlabels not updating? When someone follows the channel, the most recent follower label doesn't update neither the total follower count.

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[tiny kettle]

when i did that this happened

[solemn forge]

Holy

[solemn forge]

I traveled and I won't be able to test to see the issue

I would try to research and get you a feedback

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[foggy ingot]

Hi, i have a problem with my game capture and window capture :

• game capture showing black screen and giving me fps drop while playing
• WIndow capture, my cursor is going on my other screen will im playing full screen on my principal screen

[hazy jackal]

hi im trying to understand the audio tracks and how they work i have the different tracks setup 1 through 6 but i cant get different tracks to show up in my editing software wondershare

[lilac vortex]

Hello ! New user here ! When I want to connect with twitch on Android, I get this screen, and I can't scroll down to accept the cookies...

[gusty zephyr]

how do i stop streamlabs from disconecting and reconnecting repeatedly?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[quick sandal]

Anyone dealing with a random static audio coming from OBS?

The static is coming from this sourse. I went and muted it and the static is gone. All othe audio still works as far as I can tell.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[snow lichen]

what happened to multichat??

[quick sandal]

My guess is that is has something to do with the issues we were all having with Dual Stream and such so it was temporarily removed till they have a full fix.

[snow lichen]

KK

[marsh coral]

im trying to install the new sponsorship app and its telling me i cant because my account isnt linked to twitch, but i stream there all the time, including just now. how do i fix this?

[snow lichen]

better than me not available in canada 😭

[gritty isle]

Are you logged in with your Twitch?

[marsh coral]

I mean I have to be to stream to twitch, do I not?

[gritty isle]

Log out in Streamlabs Desktop, restart Streamlabs Desktop, log in by clicking the Twitch button - don’t log in by clicking the Streamlabs ID button. Then try the app install again.

[marsh coral]

that worked! thanks a lot!!!

[gritty isle]

You’re welcome!

[sick breach]

im having trouble can anyone help?
i cant hear my sound alerts and no matter what i change i stil lcant hear them on my end. everything was fine until that recent bug out

[gritty isle]

Can you go into your Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[sick breach]

ok ill give it ago

wow wth lol thank you ive been bugging for like 45 mins

[gritty isle]

You’re welcome!

[sick breach]

but now the audio is super scuffy

nvmd i think i got it

nope it still bad

[gritty isle]

Screen shot Settings > Audio please.

[quick sandal]

If you are hearing a random static sound. Go into Sound Settings, Scroll down to Volume Mixer, Mute all audio from this.

[wintry notch]

anyone know why poll/vote commands do not seem to be working? could it be due to the poll type because my poll type is stuck on twitch and ive tried to move it to cloudbot multiple times?

[gritty isle]

Those look okay.

[sick breach]

i muted both then lost audio unmuted the reg obs and now it seems fine

i swear everytiome i say something it reverts back now it bad

but it ONLY sounds bad through obs

its like super staticy and in slowmo???

[gritty isle]

Do you have only one monitor?

[sick breach]

i have dual monitors

but audio goes through my headphones

[gritty isle]

Make sure that the Streamlabs desktop window isn’t behind any other window and make sure it’s not minimized.

[sick breach]

ok i think its good now ill def be back if i ever need help again this wa wayyyyy faster then google lol

[civic plank]

does anyone know whats going on? no matter what bitrate i set my stream to it always says "dropped frames detected" and if i watch my stream on twitch it looks literally unwatchable, everything says its an enternet issue but i just did a speed test and i have 705mb download and 179mb upload and im plugged in via ethernet

im trying to stream rainbow six siege at 60fps 9000 bitrate, but ive lowered the bitrate marginally all the way down to 1000 and the issue still happened

this also happened when i tried to stream rocketleague a while back

[wispy latch]

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[civic plank]

all of them say quality 0..

is that bad

[gritty isle]

Did you use short duration?

[civic plank]

yeah

would that make all of them say 0?

[gritty isle]

That will give bad results. Use Medium or Long like the bot posted.

[civic plank]

long is still saying quality 0

@gritty isle

[gritty isle]

Ugh. You'll need to reach out to your Internet Service Provider then. Tell them you're trying to live stream to Twitch and are getting disconnected. There's something in the path between your cable modem and the Twitch ingests.

Could be something as simple as a broken connector where the cable comes into your building. No way to tell from here.

They should be able to remotely check your connection.

[strange karma]

hello can someone please tell me how to properly customize the video resolution output for streamlabs to support 21:9

it will not allow me to customize this:

[quick sandal]

I think you have to be Partner on Twitch in order to be allowed to stream in that Rez.

[strange karma]

no because i can do it in pure obs

i figured it out i uninstalled and cancelled my membership

[civic plank]

whats a good bandwith?

[wispy latch]

# Recommended bitrate values versus used resolution and FPS.

- For 1280x720 at 30FPS use 2200 up to 2800kbps.
- For 1280x720 at 60FPS use 3800 up to 5600kbps.
- For 1920x1080 at 30FPS use 4400 up to 6200kbps.
- For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
- For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```
:link: **Twitch Recommended Settings:**  <https://help.twitch.tv/s/article/broadcasting-guidelines> 
:link: **Facebook Recommended Settings:**  <https://www.facebook.com/business/help/162540111070395?id=1123223941353904> 
:link: **YouTube Recommended Settings:**   <https://support.google.com/youtube/answer/2853702?hl=en> 
:link: **Kick Recommended Settings:**   <https://help.kick.com/en/articles/7066931-how-to-stream-on-kick-com> 
:link: **Trovo Recommended Settings:**  <https://support.trovo.live/category/1/article/778> 
:link: **X/Twitter Recommended Settings:**  <https://developer.x.com/en/docs/x-api/v1/media/upload-media/uploading-media/media-best-practices>

[civic plank]

i said bandwith not nitrate

[peak kindle]

hello there, i have a technical inquiry. is there a way I can make so the window that is streaming wont show the yellow border on my screen?

[surreal ingot]

How to stream my Xbox series S on streamlabs console with streamlabs ultra and how would do it ?

[stuck hollow]

Hello, sorry to ask again but I still have no response from streamlabs, my problem is that since I joined my streamlabs/streamlabels, nothing is syncing anymore and when I try to connect with streamlabels I am told "invalid code" has anyone already had the problem? If or how did you resolve the problem?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[loud creek]

Hello, I was streaming the other day and someone came into my chat and donated some money and as I was waiting the donation never showed up on the screen but I recieved the money on paypal. Which is confusing because I ran multiple tests to ensure that it would pop up on the screen. But after that incident another person came into my chat and sent even more money but never showed up on the screen and I went to the streamlabs website but it never showed in recent events and my website says that nobody ever even donated in the first place which is completely incorrect and I can even show proof that they donated. So I ended stream thinking it was buggy when I started up another one I had my brother donate to me again to see if it refreshed and it never still showed up I need help please I've tried everything and nothing has worked. Also I have my alert box setup and have the OBS+Streamlabs plugin into my Obs Studio.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gusty umbra]

Hey there! Here is a full guide on how to start streaming via your Xbox with Streamlabs. https://discord.com/channels/346751285514469388/1176881630099558430 also, don’t forget to link your discord to your streamlabs to get the ultra benifits like access to the #vip-support channel. You can do that here.
https://streamlabs.com/dashboard#/settings/integrations

[surreal ingot]

Thanks

[torpid bay]

Hello, why my ticket support did not get response after i wait like 3 days ago

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Tickets are answered in the order they are received. There is a bit of a backlog on tickets. Please be patient and they will get to you.

[gritty isle]

Streamlabs related or something totally different?

[loud creek]

could u please help me with my issue

[wooden cradle]

Hi, it's me again! I've been having a problem with my alert sound on Streamlabs for a while now. When I run a test on the website, the sound is displayed and heard on my Streamlabs desktop. But during the stream itself on Twitch, no sound is audible.

[verbal juniper]

So i m doing dual streaming YT AND TWITCH together but now i cant select between chats like before i just open my STREAMLABS OBS and the selection bar was gone

[orchid bluff]

Why cant i move any of my sources none of them are locked? and i looked at tutoriles but none of them work.

[gritty isle]

Go into the Layout Editor. If you have the Stream Preview, swap it out for the Editor Display. You cannot move and adjust sources with the Stream Preview.

[gritty isle]

Are you splitting your audio with the Twitch VOD track?

[gritty isle]

Dual Streaming or Multistreaming with Ultra?

[latent laurel]

so i would like to ban a certain streamers emotes from a chat, can i go about doing it in anyway? ive tried a few ways but can figure it out (ideally dont want to block every single emote name and just do it via a phrase), dont think im able to do it via twitch

[wooden cradle]

No, everything comes together on Twitch, if that's what you mean. I'm a bit confused because I only use the VOD for clips.

[gritty isle]

Go to your Recent Events page https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site and check here to make sure that your alerts are not muted.

If that icon is red speaker with a slash, your alerts are muted. Click it to umute them.

Another thing to check is to make sure your Master Alert Volume is not too low, or zero.

https://media.discordapp.net/attachments/962371235789025360/1350988236935266325/IMG_0229.png?ex=67e93817&is=67e7e697&hm=3d2731fec1c0571220950f34bba72219f6f22df7643c7ea46594f38b0da664b8&=&format=webp&quality=lossless&width=1653&height=315

https://media.discordapp.net/attachments/962371235789025360/1350988237497172109/IMG_0230.png?ex=67e93817&is=67e7e697&hm=1c1d3ba1dd11de22891c6a1de12caf2f287dfe1ac21f3fb45efece3d974564ed&=&format=webp&quality=lossless&width=1653&height=497

[wooden cradle]

Yes its all on. If i do a test i hear all of it.. and in the Desktop too but not in the stream himselft

[gritty isle]

Do you have an Alert Box in the Mixer?

[gritty isle]

This would be a feature request to Twitch.

[wooden cradle]

Yes So I have two folders with games in my sources and in each there is an alert box because it is in different places on the screen

[gritty isle]

No, in the Mixer, where you see Desktop Audio and Microphone. Is there a third source there for the Alert Box?

[wooden cradle]

Oh sry u mean that yes it is and its not mute. Sry my eng is a little broken xD

[gritty isle]

Then go to the advanced audio properties and make sure that that audio source has track 1 enabled. If it doesn't, then the stream won't hear it.

[wooden cradle]

Wow, I'm really... wow. So if it's audible in the recording, then it's also audible later in the stream, right?

[gritty isle]

Screen shot Settings > Output and then the Advanced Audio Properties for the scene where you have the Alert Box please.

And to clarify, you hear the alert box locally and its heard in the VOD but not heard during the live stream?

[wooden cradle]

That's right, yes. But I tried it out on a small test recording and it worked.

[gritty isle]

Screen shot Settings > Output and then the Advanced Audio Properties for the scene where you have the Alert Box please.

[loud creek]

can someone help

[dim flame]

anyone can help with why my lives get saved on only 1 day in May now

[prisma pawn]

rotating sources in streamlabs mobile?

[gusty umbra]

Hey there! Thanks for being an ultra subscriber. Head over to #vip-support for that question!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

That's super odd...I'm not sure. Is the date/time on your PC correct? How about the bios? I looked through all the streamlabs desktop options, I don't see anything for time in there.

[elfin rune]

can i import all overlays alerts (from streamelements) etc into slobs? if i can, how?

[verbal juniper]

Dual i m streaming both on twitch and YT but the chat suddenly cant be switch during stream

[dim flame]

Yeah its weird. The date and time is correct on here as well

[elfin rune]

can i import obs profile into slobs? if i can, how?

[gusty umbra]

You can do an OBS import via settings > General. It's right near the top "obs import"

[elfin rune]

oh okay. but the case is, i have 2 twitch accounts. i have exported basically everything (profiles, scene collection etc) from obs and wanna use them in my 2nd twitch account on slobs. can i do that?

seems like its a nope for some reason...

i cant do any of the dropdown options. whats happening here??

[gusty umbra]

You should just be able to add your 2nd twitch account via custom ingest. It's in settings > Stream, then whatever overlays you have will work on anything you stream to.

As far as the obs import error...I don't really know, i've not used that feature before.

[elfin rune]

after restarting slobs, it now looks like this??

[gritty isle]

And that's YouTube Shorts, correct?

[elfin rune]

why does it look like this now??

do i need to reinstall slobs or what?

[elfin rune]

reinstalling didnt help. i wanna know what is happening here, please?? 😞

[gritty isle]

This has been an issue that has affected a small group of customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[lavish harness]

Regarding that tiktok issue with streamlabs beccause i could reapply because my so called suspension lasted for 7 days, yet this only lasted for a day and again the same issue. Is there any idea about a time frame yet when this anoying isssue is resolved as i thought i could go live today but well you know

[gusty umbra]

My friend, I'm sorry you're having that issue. We have updated our page on that with some new instructions on how to reach out to Tiktok. https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations

[tiny kettle]

i’m trying to add my virtual webcam from streamlabs into tiktok but when I select it, it doesn’t work. the virtual webcam is running

[night turret]

Hey everyone, I’m having a lot of issues with Streamlabs lately and it’s honestly driving me crazy.

1. My stream keeps crashing while I’m live. At first, I thought it was due to the known issue with multistreaming causing crashes. So, to avoid that, I switched to streaming on just one platform. That worked for one stream — but during today’s stream, it crashed three times toward the end. I eventually had to end the stream early because it became unbearable.

2. Another big problem is with music playback. I’ve always been able to play Spotify during my streams without it being recorded in the Twitch VOD, but that just stopped working the other day for no reason. When I tried to fix it, I noticed that the "Twitch VOD" checkbox under Output in settings had completely disappeared.

Is anyone else experiencing these issues? I’d really appreciate any help or advice on how to fix this.
EDIT: Ignore point 2 I've just fixed it I think

[mystic yoke]

My chat in streamlabs is not conneting to twitch it just loads infinity

[marble wind]

@mystic yoke does it work in a web browser?

@night turret by crashing, do you mean dropped frames, or something else?

[night turret]

As in it'll stop my stream and start it again, as if i've lost internet connection

[mystic yoke]

I did not check

[marble wind]

@night turret that may have happened; run twitchtest https://r1ch.net/projects/twitchtest , paste your stream key, set test duration to "long", pick ingest servers physically close to you, start test; if "quality" is below 100 on any of them, go to settings>stream in streamlabs desktop, and manually pick any server with 100 "quality"

@mystic yoke see if it works in a web browser

[night turret]

10000% wasn't my internet dipping out, I've had people in to check our internet because I thought it was that to begin with. Also I use the "recommended settings" for stream on the settings, If I click on the "Custom Ingest" at the bottom, the server is set to Auto so surely it'll just pick the best one?

[mystic yoke]

I want it to work in dormal app not in browser

[wintry dawn]

Hey, why does it keep telling me I have no mic signal even though it's recording and picking up sound?

[marble wind]

@mystic yoke i still need the answer to whether it works in a browser or not, that'll affect all future troubleshooting steps

[wintry dawn]

Also when I click on the notifications it just switches to the news tab

[marble wind]

RTMP is a very different workload from most internet protocols, it is highly sensitive to intermittent connection issues that other protocols can deal with; if you need to demonstrate this issue to your ISP, enable bandwidth test mode for twitch and then note the exact time (hours, minutes, seconds) when these issues occur

[mystic yoke]

How can i check that i cant even stream over the browser

Or am i dumb

[marble wind]

@mystic yoke open your chat page in a web browser, see if chat works there

[mystic yoke]

i can just edit my chat box there

im confused of the Web Streamlabs there is not even the Editor

[gritty isle]

He means in a web browser, go to your Twitch channel chat and see if it works there.

To resolve your issue though, click the Refresh Chat button at the top of the embedded chat dock. If that does not resolve the issue, in Streamlabs Desktop, log out, wait a minute, and then log back in.

[mystic yoke]

Yes it works its just not connecting to my twitch (The Chatt) in Streamlabs

[gritty isle]

To resolve your issue though, click the Refresh Chat button at the top of the embedded chat dock. If that does not resolve the issue, in Streamlabs Desktop, log out, wait a minute, and then log back in.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wicked parrot]

Hello, as soon as I launch Streamlabs The sound of my entire PC cuts out how to solve?

[marble wind]

@wicked parrot bluetooth?

[woeful oracle]

Hello, I keep trying to download the sponsorship app, but it keeps telling me that my account doesn't qualify for it, even though you guys sent me an email about it...??? I'm just really confused and would love to be a part of the sponsorship program! I just can't get it connected. :/

[wicked parrot]

yeah

[marble wind]

@wicked parrot this is a quirk of how bluetooth works; use a 3.5mm or usb device if you have one, or disable the microphone, or switch to the hands-free profile in mmsys.cpl (this has lower quality)

[wicked parrot]

thanks

[glass fern]

Hello. I for the life of me can not select multiple audio tracks. i am in Advanced Output Mode and am in the Recording tab. i see the audio track but every time i click one the one before it becomes unselected. any help would be greatly appreciated.

[marble wind]

@glass fern pick a container format that supports more than 1 audio stream

[glass fern]

could you dumb that down a little..?

[marble wind]

@glass fern pick mp4, mov or mkv in settings>output>recording

[glass fern]

Its already MP4

[marble wind]

@glass fern could you post a screenshot of settings>output>recording?

[marble wind]

@glass fern click on "3", does "2" deselect itself?

[glass fern]

yes

[marble wind]

verify that all outputs are stopped (recording, streaming, virtual camera, ndi)

[glass fern]

what do you mean by that? like verify im not actively recording? ect?

[gusty umbra]

Do you meet all the requirements?

[marble wind]

@glass fern yes

[wind geyser]

I need extreme help. I purchased a monster capture card , am running from ps5 to my laptop and the capture card is not popping up at all when trying to add it as a source. I’ve looked everywhere for hours and am on the verge of bawling lol pls help

[glass fern]

@marble wind As far as i can tell I am not actively streaming or recording

[marble wind]

@glass fern this shouldn't be possible, unless streamlabs added a new bug
try importing your scenes into obs-studio, see if the issue persists in obs-studio (it won't)

[glass fern]

@marble wind Okay i downloaded OBS-Studios, what do you mean by importing it?

[marble wind]

@glass fern run it, use the auto-configuration wizard when prompted, go to scene collection > import, it should find scene collection(s) from streamlabs desktop, then try to enable multiple tracks in settings>output in simple output mode

[glass fern]

@marble wind I dont mean to be that guy but that made less sense. i am currently in OBS like looking at a black source screen with all the stuffs under it, Audio mixer. ect.

[marble wind]

@glass fernrun this, it should find scene collection(s) from streamlabs desktop, pick yours; after that, go to tools > auto-configuration wizard and follow its instructions;

after that, tick the required number of tracks

after that, go to edit > advanced audio properties and choose which sources should go to which tracks

[glass fern]

@marble wind was something supposed to happen when i clicked import?

[marble wind]

@glass fernscene collection importer should appear, showing detected scene collections from other apps; i only have obs-classic installed, you should see more; tick this checkbox and choose "import", then you can select it in the scene collection dropdown

[wind dagger]

i dont know how to fix this and when you go to the link and based on chat it links to people are thinking its a streamlabs issue

any ideas??

[marble wind]

@wind dagger does this page open in a web browser?

[wind dagger]

it opens a chat for https://www.twitch.tv/slfuntest

others in this chat are thinking its a streamlab issue maybe

[marble wind]

@wind dagger if this is added by the streamlabs plugin for obs-studio, the obs support discord would redirect you to .. these help channels
try asking with a ticket https://support.streamlabs.com/hc/en-us/requests/new

[wind dagger]

ah okay sorry never had issues before had no idea where to go lol

[woeful oracle]

I have figured this out, thanks for your help!

[glass fern]

@marble wind Its definitely got to be a bug, i more or less figured out how to select multiply audio tracks but only # 1 gets recorded despite having others selected. As for the OBS/ importing thing. the import was sort of successful, as in i some sources but only one audio source so not really sure how to work with that. also this would require me to use OBS in all of my recordings right?

@marble wind the Bug / numbers not matching / not all tracks recording is a hand full to type out but if anyone is interested i more than happy to screen share. 😦

[ionic moon]

I upgrade to ultra but it dosnet show on the app need help thx

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[ionic moon]

i do have ultra but dosnet show on the app

[void shell]

Hey guys, I’m at McKenna light streamer. I need some help with my stream. Add an alert and follow alerts. Can anybody help me please? DM?

[mystic orchid]

On desktop version you'll get the full potential of your ultra subscription, it doesn't really have everything on the mobile app

[gusty umbra]

Usually if you log out of streamlabs, then back in. Ultra triggers. It happened when I got ultra.

[gusty umbra]

Here is a full set of guides on alerts and other widgets. We do not allow DMs on this server. https://discord.com/channels/346751285514469388/1173710279532621895

[kindred pier]

Every time I start press "go live" on Xbox with destination stream labs. Nothing happens

I have already made scenes

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[abstract briar]

Does anyone know how to fix streamlabels not updating? When someone follows the channel, the most recent follower label doesn't update neither the total follower count.

[gusty umbra]

Let's refresh the connection between Streamlabs and Twitch.

Follow these steps in order, even if you already done any one of the steps before. Don't skip steps and don't perform them out of order. If you're unsure about any of the steps, don't assume anything, ask first before proceeding.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[alpine cloak]

i try to download a theme it says "an error occurred while installing theme streamlabs please try again later" anyone know how to fix this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[loud creek]

same

@gritty isle I have a quesstion I got a donation the other day it didn't show up on stream and didnt pop up as a recent event but I recieved the money how do I fix?

and I've ran tests with streamlabs and all my alerts come through just my donation doesn't come up on stream but comes up as a test

[quartz wing]

Heya, looks that a lot of people complained about this, yet noone offered a valid answer despite the "reinstall" or "get c++ redistributable" that doesn't do anything at all. Has anyone found a solution on these? Haven't been able to record for months because of this issue.

more than 10 complaints, no answers yet from OBS. Any idea, guys?

[loud creek]

no tbh i think the mods pick and choose on who to respond to because I have a tip issue but haven't recieved any help and even tried to contact streamlabs and still haven't gotten no help so im honstly just going to give up on this fact

their self help center and known issues dont help with my problem and I've went to almost everywhere on the internet

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

I’m on vacation and out walking the dog. Did the viewer donate using your Streamlabs Tip URL, directly via PayPal, or via another service like Streamelements? Since you say the donation a didn’t show up in your recent events, I lean to one of the latter. Please verify they used your Streamlabs Tip URL.

[loud creek]

they used my streamlabs tip url

even streamlabs told me i got my first tip I have a command in my chat which if u type !donate my link comes up thats the only way you can get to that page

even streamlabs noticed i got the dono it just didnt go through

[humble gale]

you would need to submit a ticket then. cause we're all people that don't work for streamlabs

[humble gale]

Well if you're using OBS you're in the wrong spot (you would need to go to the OBS discord). If you're using Streamlabs Desktop like most of the time it's an issue with c++ redistributles (so you may have them, but you may need to repair them). Also more than 10 complaints over several months doesn't equal a bug. it just could mean you have wonky settings and other people have had the same.

[humble gale]

If you're an ultra member I would say to link your account so you have access to the ultra stuff. If you're not and you're getting that, maybe try a different theme and see if that works?

[loud creek]

i submitted one

[humble gale]

yeah they should be able to help you. from their article though (https://streamlabs.com/content-hub/post/paypal-tipping-with-streamlabs-how-to) it may be because you have to accept the donation in PayPal though.

[thin berry]

Is it possible with Streamlabs Desktop, to create more canvasses for each platform? To avoid getting banned on twitch, because of multistreaming. I am streaming on YT and Twitch.

[gusty umbra]

Canvasses? What are you doing that is getting you banned on twitch?

[thin berry]

many streamers on twitch are getting banned right now, because they dont follow some rules: It is allowed to do multistreaming, but you have to hide your youtube chat, alerts and logos from the twitch stream. Yor are also not allowd to say, that you are multistreaming to other platforms etc. To avoid that ban, you can create a second canvas in OBS Studio for each platform you are streaming to. So the twitch audience can only see the twitch canvas with all related things like chat, alerts etc. and the youtube audience only see the youtube things. It is a little bit complicated 😅

[wide surge]

My Spotify plays through my headphones I have it unchecked on track 2 but for some reason I’m still getting those alerts from twitch about the music. Is there something else I need to check or uncheck ?

[digital acorn]

I can't find Game Capture on my stream labs and i been streaming with display capture but i don't want to leak stuff. I have that many too many times already.

[mystic orchid]

I think game capture works with streamlabs console only i believe, I could be mistaken but that shows me the option there when I stream from my console

[digital acorn]

Oh that inserting. but i have seen some other youtubers and context creators with stream labs on laptop and comtupers. and i look google and it for pc which is strange since i can't find it.

[gritty isle]

Game capture is not available on the MacOS version.

[digital acorn]

oh that make sense. Got it no wonder why i can't find rip.

[gritty isle]

Sorry about that.

[digital acorn]

It fine. xd i jsut didn't know lol. I just don't like leaking stuff. but i been what some more careful xd

[gritty isle]

Yup. Get that set in your workflow.

[gusty umbra]

That makes sense. Twitch is a business and wants viewers on Twitch. You can submit feature requests here. https://support.streamlabs.com/hc/en-us/requests/new

[digital acorn]

escaplly a lot more latey xd with haters but i am use to that i this point. but i love streamlabs it very easier for me to use escaplly with disablity. I did not want to switch to a other streaming platfom.

[gritty isle]

Yup. People being people.

[digital acorn]

Yeah for real.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[native sentinel]

Hello! When i first started, i managed to figure out of to seperate some audio so that when i would clip on twitch, the specefic audio would not appear in the clip but it would still play on live stream... i took a break from streaming and now getting back to it, but for some reason the setting hasnt stayed and now i cant seem to find how to set it up again, it use to have a check box for somehting like twitch vod and then i could chose rec audio, but now either they change named or i cant seem to figure it out, even by following online guide and etc.
if someone would be kind to guuide me through this , Thank you in advacne!

[humble gale]

you would need to make sure that for settings > output that you are set to "advanced" and not "simple". Then also make sure you streamed to twitch for a second and then check in Settings >output again and you should see it

[native sentinel]

oh wait

i need to be doing it while streaming?

[gritty isle]

Make sure you are logged in with your Twitch. If you are, then log out, restart Streamlabs Desktop, log in with your Twitch (do not log in with your Streamlabs ID), and ttry again.

[native sentinel]

ok i think i got it but its kinda wild because i didnt have to change anything, and yet yesterday i couldnt get the audio out of clip, now, it just gone from the clip even if played during live

[pulsar hollow]

Hey, I'm trying to get Ultra but the website is asking for my old cellphone and I can't find the option to change to the new number

[gusty umbra]

Hey there, head over to #vip-support for that, there may be a process for swapping cell phones if you no longer have access to a previous number.

[pulsar hollow]

Thank you. Now I have a different issue.. I got it but realized I need a refund, already cancelled it but don't know how to request the refund

[gusty umbra]

You will need to submit a ticket for that. Wr don’t handle payment issues on this server. https://support.streamlabs.com/hc/en-us/requests/new

[pulsar hollow]

Thank you

[unkempt beacon]

Trying to figure why this keeps coming up I've tried everyt

[loud creek]

ive already got it

it automatically accepted it

[loud creek]

but it still didnt work idk i emailed streamlabs for support but idk how long its going to take

[ocean kindle]

Hello is there anyone that can help me with Dual Output please? For some reason it only shows me my Main chat not my Overall chat. No Youtube just my Primary Twitch chat.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[teal brook]

I'm doing these steps, going to the hold button, share and broadcast and going to streamlabs but when I start streamlabs it gives an error and the broadcast drops with Something went wrong and continues broadcasting even though it has dropped on twitch

[gusty umbra]

I peeked up a bit but don’t see any initial question or steps. Where are you getting this message?

[teal brook]

Console, streamlabs on site

[gusty umbra]

Do you have an active streamlabs console or ultra subscription?

[teal brook]

7 days free

When I start it through the console, and I go to the streamlabs console website, a red error appears at the top right. Something went wrong

[gusty umbra]

It may not have picked it up (it happens). Log out of streamlabs on your console and PC/website, then log back in.

[ocean kindle]

You can help me with my problem too?

[teal brook]

I've already done this, I've restarted, cleared the cache, uninstalled the app, disconnected Twitch from the console, and from the normal Streamlabs website
but it still appears, and when the internet went down the stream was still running and I couldn't end it because it didn't appear on Streamlabs but it still did on Twitch

[cedar cypress]

I'm having this same problem

I am trying to stream in my xbox series s

[gilded geyser]

I keep getting this error anyone know how to fix this?

had to pull out chat gpt didnt help. came here!

[peak kindle]

so no help for this?

[marble wind]

@peak kindle on windows 11, there's a setting for this, on windows 10 there isn't one

[gilded token]

same thing here

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rapid urchin]

Does anyone know of a way to multistream horizontally and vertically via streamlabs, but via obs studio?

[faint epoch]

Anyone have an issue once i upgraded to Windows 11 i can no longer go live on twicth when i try it says i cannot connect to stream server. I can go live on my phone and a differnt PC in the home with no issue.

[marble wind]

install the aitum vertical canvas plugin, then you can use the aitum multistream plugin and/or obs-multi-rtmp

@faint epoch try disabling the firewall; see if your router has any parental controls enabled

[rapid urchin]

but then i have for my twitch and kick stream multistream via streamlabs and in aitum i have to add the normal links for tiktok and youtube vertical or not?

[marble wind]

@rapid urchin try rephrasing your question, be more verbose, i can't tell what are you having trouble with

[rapid urchin]

In streamlabs desktop I can stream horizontally and vertically at the same time via Multistream.

In OBS I can use the Streamlabs plugin to do multistream on horizontal platforms. Then I can add tiktok, youtube vertical etc. with aitum vertical. But then they no longer run via Streamlabs multistream url and need more ressources.

i'm looking for a way to multistream in obs studio like streamlabs desktop. everything via the streamlabs multistream url.

[marble wind]

@rapid urchinsome multistreaming plugins for obs-studio allow reusing the same encode for more than 1 output, assuming all its settings are identical; it still requires more bandwidth, but added cpu usage is negligible; obs-multi-rtmp calls it "get from obs" in the encoder dropdown list, other multistreaming plugins should have something similar

[rapid urchin]

ok thank you i will try 🙂

does anyone know if there is a info that SL is working on a vertical cancas for streamlabs obs plugin?

[gilded token]

"An error occurred with the output please check your streaming and recording settings" please help i have tried so much

[gusty umbra]

You can’t use a 2nd plugin in obs and have it use streamlabs servers. The good news is, you’re an ultra subscriber (thank you!), head over to #vip-support and double check your question with one of them.

[marble wind]

@gilded token try posting a log file, it should be in C:\Users\your username\AppData\Roaming\slobs-client\logs

[gilded token]

how do i get there

[marble wind]

@gilded token copy %appdata%\slobs-client\logs , open a new explorer window, focus the navigation bar, paste, press enter

[gusty umbra]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[marble wind]

do you perchance know where streamlabs desktop hides its log files? i don't want to guess around for the next 30 minutes, i want to see the real error message

[gilded token]

nope

[marble wind]

(and i still refuse to run the thing since the last time i benchmarked it and found it to be ~166% more demanding than obs-studio)

[acoustic swift]

Hey everyone, I am looking to start my first charity stream on YouTube. For those that have done it before, is it easier to do it through streamlabs? Or do it through a YouTube fundraiser? or do most combine both?

[marble wind]

all right, next troubleshooting step, run obs-studio and try to start streaming, then you'll get a useful error message

[gilded token]

i dont have obs studio

[marble wind]

https://obsproject.com that's much easier to fix

[gilded token]

so just use obs instead?

[marble wind]

i don't see any other suggestions in this chat, and i can troubleshoot obs-studio much better

[faint epoch]

i have tried disabling the Firewall and also added the rules to allow streamlabs and such. I am able to stream on a PC on the same network so i do not believe there is an issue with the router.

[marble wind]

@faint epoch might be the same issue as intel's "killer networking" NICs, try going to "add or remove programs" and deleting everything with the word "killer" in it, then installing only the driver from https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html

[gilded token]

it works fine on obs

[marble wind]

@gilded token now wait however many years it'll take streamlabs to stop hiding their log files
in the meantime, import your scene collections from streamlabs, here

[gilded token]

but i had a sponsorship campaign

[median leaf]

does anyone know how to fix alert box not working on SL console?

[autumn lark]

what y'all hating on mf bad

[languid delta]

On my livestream today on my The_Gamerverse_Anna_Yee user someone who wasn’t me cut off my livestream and livestream feed three times straight. I was trying to stream Dungeon Clawlers. In the case that I might’ve accidentally caused some infringement I immediately removed all of those streams. Did I do something wrong?!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord