#technical-support

1 messages · Page 157 of 1

gritty isle
#

This has been an issue that has affected a small group of customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

inner wolf
gritty isle
gritty isle
median owl
#

Hello

quick sandal
#

Go to Settings > Advanced. un-select "force GPU as render device" Then restart SLOBS

inner wolf
#

@gritty isle Ok so I uninstalled it completely and removed the "slobs plugins" & "slobs client" folders as well. I reinstalled and it works perfectly fine now. I skipped the step where it asked to import OBS settings this time. I bet that had something to do with it.

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I just tried to import OBS settings after it was working and now I got the error and bug again so im gonna have to fresh install again. At least i figured out what it was.

grizzled vortex
#

did anyone else's streamlabs log out & delete everything? it had the option of importing from obs, twitch studio or start fresh ):

proper totem
median owl
median owl
dry cosmos
#

Someone told me to share this into this room instead of the general chat:

I'm trying to find out how many platforms and which ones you can multistream with ultra?
I'm sorry, but I just can't find that information anywhere? I'd really appreciate it if anyone could help. ^^'

abstract plazaBOT
gusty umbra
#

Also add X to that, not sure why it doesn't show it

dry cosmos
# gusty umbra From the website "Multistream to YouTube, TikTok, Kick, Twitch, Facebook, Trovo,...

I'd like more detailed infos when paying for a service, rather than "Oh well, there are some that work... which ones? Well, some. You'll have to find out. And how many at once? Find out once you order!"

I highly doubt for example facebook chat is aggregated in the multichat, since it seems to be hard or not allowed. BUT if it has that, I'd be glad. Would the linkedin chat work too or not, etc.

dry cosmos
gritty isle
gusty umbra
#

You do also get a 7 day free trial before you're charged for ultra.

dry cosmos
#

You can really aggregrate the facebook chat too?

And my other question was: How many multistreams at once? To how many destinations can I stream at once?

gritty isle
dry cosmos
#

As many as I want?

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As in, I could multistream to 20 destinations that are custom, all at the same time?

gritty isle
dry cosmos
gritty isle
dry cosmos
#

thanks

gritty isle
gritty isle
# grizzled vortex did anyone else's streamlabs log out & delete everything? it had the option of i...

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

spice dust
#

once again the support team decided to mark my ticket solved even though it is not yet solved. this is the 2nd time already and its been months since my issue has not been solve yet. the fact that people pay for this is insane.

proper totem
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

dry cosmos
sharp bear
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all of a sudden streamlabs does save when i sign in

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everytime it boots its like welcome what are you using streamlabs for

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and then i gotta sign in

drifting hull
#

can anybody tell me why I keep getting Check your Internet connection. Couldn't connect to server I'm not entirely sure why this happens and it's only with TikTok. I think. I can see it connects to My TWITCH because my vods will be 1 min long . It's incredibly annoying and I already tried all the steps in the website and the one mentioned earlier. From another User on here. Yes I set the IP to the one on my computer. It's so finicky and weird. I have an Ethernet cable plugged in as well as 1 gig internet

formal plank
#

Is there a way to have multichat integrated into the streamlabs dashboard? Or even a pop-out multichat?

serene sky
#

Does anyone here know how I can change my phone number for My Streamlabs. Been trying to get Ultra, and I have No option to change my phone number.

abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
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quartz ruin
#

@quick sandal have you heard anything back

abstract plazaBOT
median owl
#

Hello, is it possible to use Stream Overlays after ultra subscription ends?

idle mica
#

Hello. I can't get Stream Deck to recognize that Streamlabs Desktop is open and active. I need help please

gritty isle
idle mica
#

okay I'll try that thanks

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That did it thank you @gritty isle

gritty isle
abstract plazaBOT
trim gate
#

how do i set up chat pop ups in obs with streamlabs?

sweet moth
#

why when my series x xbox streams to streamlabs console it automatically pops up as a webcam instead of game capture. so my xbox game view is on webcam (but dont have a webcam) and game capture is just blank it wont let me do anything for the game capture. why? PLEASEEEEEE

vast nexus
#

I have an issue involving funds that needs to be solved by June 24th according to the letter I received from Stripe in the mail regarding my Streamlabs Stripe account. I have sent in a ticket, but I’m worried it will not be seen in time in order to solve this. Is there any way to get in touch with someone faster?

spiral vine
#

bruh there is a slow mode enabled

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can someone please for the love of god tell me how can i have different urls for my alerts in streamlabs widgets cuz they are aall the same i cant change them or anything like I want 1 url for follower 1 for sub etc,,,,,

gritty isle
# spiral vine can someone please for the love of god tell me how can i have different urls for...

Yes! That's possible!

  1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
  2. Click Filter Events. Uncheck everything except for Follow.
  3. Copy the Widget URL and add a Browser Source and paste in that URL.
  4. Go back to the Filter Events button, uncheck Follow and check everything else.
  5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
  6. Viola! PES_TechSupport
  7. Profit! GIGALUL
idle basalt
#

HELP!

spiral vine
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for every new alert or widget i set up ok thanks

gleaming tangle
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every time i log into streamlabs it says "complete account setup" and makes me enter my birthdate....can y'all fix this?

idle basalt
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Y'all are completely useless!

sweet moth
idle basalt
#

I had to delete everything and start fresh! Smh!

gleaming tangle
#

Guys, my alerts are showing up on my stream but i cannot hear them coming through my headphones....I've confirmed i have 'monitor and output' selected in my OBS audio properties....what could be the issue here?

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I've also confirmed that my OBS monitoring output is correct

idle basalt
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Tbh, Google it or ask friends! These people aren't worth your time!

gleaming tangle
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I just noticed that I have a video file uploaded for my 'image' section, but no audio file selected for the same alert...BUT when i preview the alert in the dashboard, the sound still comes through

idle basalt
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I'm re-adding all my alerts since I had to factory reset mine.

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I use Streamlabs, so I honestly don't know how to get in this situation though!

neon iron
#

@gritty isle Thank you for helping me out like a week ago about my stream contantly disconnecting. Apparently the setting on stremlabs has multiple IPs and for some reason there were some that were not good? I changed it to the correct one and streaming to a different server helped me figure out the problem. no more interruptions! Appreciate the help a lot my dude!

idle basalt
#

You tell them!!

quick sandal
spring pebble
#

quick question i got stream labs ultra and every time i click add destination with ultra to add another platform it takes to me google webrowser and tells me to get ultra then the page refreshes and then just doesnt do anything im really frustrated and feel like im in an endless loop cansomeone help me plz

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this is so glitch i really dont understan i login with my twitch and then ultra isnt there and then i loging with my streamlabs go to conenct my twitch and i get auto logged off

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anyone alive here?

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this platform is about to make me commit toaster bath bro

abstract plazaBOT
gusty umbra
twilit flare
#

hi

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why i cant login to kick on macOS???

gritty isle
eternal terrace
#

where is the channel #AI-game-highlighter-testing

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

twin crystal
#

does anyone know how to fix this? I meet the requirements to stream. I constantly relink my tiktok account and this still pops up

elder spruce
#

Hello, good evening. I need your help. Do you know what these following options are for? I was trying to stream Left 4 Dead 2, and when I deselected it, I started seeing this in the game capture. Please.

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I deactivated them but I would like to know what they are for, honestly. I speak Spanish so excuse my English.

oak atlas
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My microphone is echoing and I 100% confirmed that streamlab software is the issue.

solemn vale
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can someone help me my stream is like a rectangle lmao

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it aint suppposed to be like that i assume

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like its only getting 10% of my screen

gritty isle
gritty isle
wispy latchBOT
#
# Having a problem where an echo is heard on your stream?```
- Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to **`Monitor Off`** <https://i.imgur.com/TMR36co.png> 
- They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: <https://i.imgur.com/bbh5oyx.png> 
- If none of these resolve the issue, it could also be that you have your stream open *(unmuted)* in another browser window.
- Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: <https://i.imgur.com/3xNWNg0.png>
spiral dagger
#

Do I ask for help here if I have an issue with streamlabs?

calm sorrel
#

need help? i have went the cheaper way to use a capture card and it showed up and disappeared

jovial tundra
#

Would anyone here know why my alerts and chat box don't work when I use OBS Studio, I'm on linux so I cannot use the Streamlabs plugin. If anyone could help it'd be greatly appreciated.

sacred sky
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hi just waiting for a response see if i can find some other opinions. twitch is going to be able to do vertical. and streamlabs has vertical options. however. when i try to go horizontal and vertical. it says All platforms are currently assigned to the vertical display. to use dual output you must stream to one horizontal and one vertical platform. do you want to go live in single output mode with the horizontal display?
its a little confusing can we not go both to one platform?

gusty umbra
sacred sky
#

thanks traysurfer appreciate I just heard the news that some might be able to stream vertical. also finally googled some more info as well just to confirm it wont go vertical until sometime later this year? so i might be getting ahead of myself and confusing myself.

abstract plazaBOT
abstract plazaBOT
void sigil
#

Hello everyone

abstract plazaBOT
gusty umbra
void sigil
lean canyon
#

So I’m starting to stream again and make content with my buddies but I’m running into an issue. When I start my stream my frames drop to hell… and then my stream starts getting laggy and for some odd reason more delayed as it goes on. The picture I provided is my capture card using to connect to my laptop and ps5. Anybody know how I can resolve this issue?

gusty umbra
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Are you getting dropped frame notifications in streamlabs?

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What are your stream settings? Resolution, fps, bitrate?

gray adder
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when im streaming the stream looks like the game is running slow but its fine when im playing

low hull
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Hello while streaming today my game froze, then in Steamlabs it froze there too, when the game unfroze it was still frozen on Streamlabs, I changed scenes hoping it would get unstuck. It did not. I closed Steamlabs. when I opened it back up it brought me to the page asking if i'll be live streaming or recording, then the login page, etc. How do I get all my old scenes, settings, sources etc back? thanks!

delicate scarab
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Hi there is there any way I can speak with a tech support?

abstract plazaBOT
gusty umbra
gusty umbra
# delicate scarab Hi there is there any way I can speak with a tech support?

We are community support here. So you ask your question, and if somebody knows the answer, they can respond. You can also submit a ticket via this link. https://support.streamlabs.com/hc/en-us/requests/new be advised, tickets are answered in the order received and it can be some amount of days before they get back to you. Lastly, if you’re an ultra subscriber, you can link your streamlabs and discord and get access to the #vip-support channel for immediate assistance.

gray adder
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And to stream at 1080p 60fps

gusty umbra
oak atlas
#

My mic is echoing and whistling and I tried it on different apps and software and it works fine, so the problem is on streamlabs. I noticed that when I ''test audio'' on streamlabs, the audio monitoring automatically change from ''monitor off'' to ''monitor only(mute output)''.

heavy frigate
#

anybody knows why my tiktok permit is revoke everytime i try to go live on tiktok using streamlabs?

grim mica
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Good evening, I encountered delay problems in streaming on Twitch (not on YouTube despite streaming on two platforms with multistreaming). Do you know how I can solve these problems?

olive hazel
#

My streamlabs has been disconnecting my streams over the last few days.
i have restarted the program, checked all my setting and checked my network and nothing is working.
it's only started doing this over the last week.
can someone help me

gusty umbra
gusty umbra
abstract plazaBOT
ocean kindle
#

Hello! Can anybody help me please with Dual streaming adding delay pls? I have dual stream to twitch horizontal and youtube vertical and for some reason, after multiple tries, on horizontal my stream adds delay eventho I have not ticked a single box to it and i dunno what to do. My youtube stream works perfect but on twithc I get a little pause every 5-10 seconds and it buffers then instead of loading up to the stream it adds a little delay. I have checked after an hour or so I got like 8-12 minutes of delay

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

stone widget
#

Hey how do I reset Streamlabs to factory settings?

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Ive been googling and it's all stuff that's outdated. I even looked on the website and searched reset

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Did you ever get an answer to this? I asked the same thing.

novel wedge
near crystal
#

i'm having an issue turning on and off a source on my Stream Deck using the Streamlabs OBS command, here's a video showing what I mean

harsh karma
#

Streamlabs cloudbot kills any link even though they are whitelisted in the bot?

tired hazel
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Where do I find my log in details? I've lost them and I can't remember which email I used and I can't remember my password but I'm worried if I get logged out 😔

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Also, my cloudbot doesn't work (I've tried EVERYTHING to get it to work but it won't work). Please can someone help me. I'm happy to share my screen to show my settings.

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Finally, the notifications don't work either 😐 Again I'm happy to share my screen to show my settings.

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Any help would be greatly appreciated ☺️

abstract plazaBOT
tired hazel
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Where do I find my log in details? I've lost them and I can't remember which email I used and I can't remember my password but I'm worried if I get logged out 😔

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Also, my cloudbot doesn't work (I've tried EVERYTHING to get it to work but it won't work). Please can someone help me. I'm happy to share my screen to show my settings.

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Finally, the notifications don't work either 😐 Again I'm happy to share my screen to show my settings.

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Any help would be greatly appreciated ☺️

idle basalt
#

Have you tried forgot password on a different device and put in your email?

gritty isle
knotty lily
#

Hello, I recently opened my Throne account and added a Streamlabs integration. The alerts and such work, however I have no idea where the alert itself should be updated at. In the integration, it says I can update the alert in my dashboard at Streamlabs, but unless there has been an update to the dashboard which made it not possible to do so at the moment, or completely removed it, I don't know where to find it
Edit: My general settings for alerts are different, then what the Throne alert appears like

gray adder
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nvm its only like that for me but if i use another twitch acc its completly fine lol

gritty isle
knotty lily
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Yeah, but that's a browser source editor, not the Streamlabs integration itself

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I'm using that right now, since the integration is weird

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Just to clarify, the upper left corner is the Sl Alert Box and the bottom right is a browser source

gritty isle
haughty saffron
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hey guys question! i got the new update that allows u to multi stream via obs with the stream labs plugin. i like that there is now a multi chat that i can see in obs but im wondering if anyone knows if there is a way to get it to be on my live stream screen so viewers can see. i currently go through stream labs for my chat and that has been working for twitch. i even got the stream labs subscription to get the multi chat option and both kick and twitch are selected but it still wont show the kick chat messages. if anyone could help that would be appreciated thank you!

knotty lily
gritty isle
haughty saffron
gritty isle
wispy latchBOT
haughty saffron
mint eagle
#

Guys, I currently stream dual feed on youtube, but each stream chatbot only seems to work in one of the feeds and I don't how how to choose which one, or if there is a way to make it work it work in both. Any ideas?

gritty isle
abstract plazaBOT
mild prism
#

When im in a discord call with 2 others i want that people in my live streamw ont hear them
[19:50]
How can I fix this ?

Discord voice call and Live stream separated

gusty umbra
mild prism
#

hi 🙂

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i hope it works i will find out later when i go live 🙂

junior moth
#

my custom code doesn't work. Like, the custom code never does anything no matter what i do. I put in HTML? Doesnt render it. JS function? Doesnt do it. Option fields set up? Doesnt display them. Had to use custom HTML files instead.
Also, my custom playlist player has random issues (only as a browser source) where the audio randomly increases in pitch and gets distorted no matter what i do. The player has visual elements too so unless i find a Custom Code solution (which doesnt work) its the best i can have...

lime finch
#

sooo.. i had my issue before and i got my TikTok back and then i get to go on and stream again and then it kicked me again with the no access error! literally today at 6/23/2025 not even 5 days of access?

gritty isle
lime finch
gritty isle
abstract plazaBOT
exotic mesa
#

Hello, I adjusted my stream to 2k but the 2k option is not reflected on my Twitch channel. Could you tell me what the error is and provide a solution, please?

quartz ruin
#

@quick sandal have you tried again?

split condor
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hi iam a small youtuber and recently have tried improving my quality by using cqp now my buddy shadowfighter pro uses cqp level 1 with the exact same settings i use but when i got to record like 30 seconds to 5 minutes into the recording i get an error that says NEVC Error: get_encoded_packet: nv.nvEncLockBitstream

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i have a 4070ti and i checked gpu utilization and it doesnt seem to be using anywhere near 100% and yes i understand cqp quality of 1 is going to make a massive file size but i have fast internet and am trying to get the absolute best quality i can when my friend uses the exact same settings he has no issues

marble wind
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@split condor are you recording to a hard drive / a USB drive?

split condor
#

an ssd

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samsung 990 pro

marble wind
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@split condor some nvidia drivers, the ones that came out with the rtx 5000 series GPUs, had this error frequently, install the newest drivers, or drivers that predate the rtx 5000 series GPUs' release

split condor
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i tried installing the newest drivers that didnt work so i should roll back to before 5000 series and give it a go?

marble wind
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@split condor how exactly it didn't work? it should have worked

split condor
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idk i got the same error

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updating to the lastest drivers worked fine just got the same recording error

marble wind
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@split condor post a screenshot of settings>output>recording and settings>advanced

gritty isle
#

Interesting error. 👀

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

split condor
#

b frames is set to 0

marble wind
#

@split condor also, is your graphics card factory overclocked / manually overclocked? if yes, you can run msi afterburner and manually reduce GPU clock speed slightly (~200-300 mhz), this was useful for some people with rtx 2000 series cards at some point

split condor
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it is factory and manually overclocked

gritty isle
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CQ level of 1???

split condor
#

yes

marble wind
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@split condor disable the manual overclock, also change preset from p7 to p2 and multipass mode to single pass, try recording again

gritty isle
split condor
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because i do not care about file size only quality'

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but lowering the preset and changing to single pass will reduce quality

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my friends has the exact same settings using a 4090 with no issues

gritty isle
marble wind
split condor
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iam so confused rn

gritty isle
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Have you done a clean install of the Nvidia drivers?

wispy latchBOT
#
# Perform a clean installation of your GPU drivers:```
:arrow_right: :link: <https://streamlabs.com/content-hub/post/clean-install-of-graphics-driver-tutorial>
split condor
#

i can try that

gritty isle
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Sounds like a driver setting might be borked…

split condor
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i mean it shouldnt be performance related i have 12gb of vram

marble wind
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don't skip troubleshooting steps like that, if mine is correct, you'll be on a wild goose chase

gritty isle
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Not doubting the performance aspect of the VRAM.

split condor
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yeah the only reason iam confused is that my friend is using a 4090 and the same recording settings with zero issues

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iam trying a clean install now

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do yall have any voice channels in here so i dont have to type

gritty isle
split condor
#

gotcha

marble wind
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@split condor do you have microsoft edge running as well, and/or, are you closing any web browser windows?

split condor
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whats weird is when i use a cqp of 10 it doesnt have any issues

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i did have chrome opened but it was only using like less than 1% of reasources

gritty isle
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I wonder if your system is getting IO bound trying to write to the disk.

split condor
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what does that mean

gritty isle
#

That means the disk controller can’t keep up with the requests being sent to it.

marble wind
split condor
#

yeah the video looks fine

gritty isle
#

Okay

split condor
#

restarting pc rq one sec

marble wind
#

my current guesses would be (sorted by confidence):
a) gpu drver crashing from manual OC
b) gpu drver crashing from factory OC
c) p7+2pass
d) corrupt gpu driver install

split condor
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well iam gonna give it a go fresh install of gpu drivers and manual oc disabled

gritty isle
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Let us know how it goes.

spice tide
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I am switching from lightstream to streamlabs on console. I set everything up, made accounts, logged in and everything, but whrn i try streaming on my xbox and press "go live", it kicks me out. Any tips?

split condor
#

okay that time it instantly failed

gritty isle
spice tide
#

Like it automatically closes the menu without starting a stream

gritty isle
gritty isle
# spice tide Like it automatically closes the menu without starting a stream

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

spice tide
#

Ooohh ok thx👍

split condor
#

okay so i tried it again this time it made it to 2 mins 40 into the recording then it threw up this again

gritty isle
split condor
#

where should i look in the event logs to find the error

gritty isle
gritty isle
split condor
#

is it this

gritty isle
#

Will be lot of events in there. Might have to look back a bit.

split condor
#

what exactly am i looking for

gritty isle
split condor
#

it says The GameInput Service service terminated unexpectedly. It has done this 6 time(s).

#

The GameInput Service service terminated with the following error:
The compound file GameInput Service was produced with a newer version of storage.

gritty isle
#

That one is okay I think. I seem to recall seeing on my system.

split condor
#

see what i dont get is my friend is using the exact same settings with zero issues just with a 4090 it also seems to be random as it can happen immedietly or 10 mins or 2 mins into a recording

wispy latchBOT
#

@quaint seal Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines. Thank you!

split condor
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yes only recording

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and i never had any issues even recording at 50k bit rate with cbr

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and i imagine even if i recorded at 100k bit rate with cbr i would have no issues

gritty isle
# split condor yes only recording

I have some steps for you to try. Please go through all the Streamlabs settings (click the ⚙️ icon) and screen shot each one or make notes about each setting. The next step will clear the your cache and settings so you'll need those screen shots or notes.

In Streamlabs Desktop, go to Settings > Get Support and click the Delete Cache and Restart button. That will clear the aforementioned cache and settings and restart Streamlabs Desktop.

You won't lose your scenes and sources and widget settings.

You might also need to log back in once Streamlabs Desktop restarts.

Let me know how it goes.

Tip, for those settings pages that are long, you can drag the settings window vertically so you can get it all in one screen shot.

split condor
gusty moat
#

how do i remove the streamlabs to obs plugin? i have switched to restream (nothing wrong with streamlabs but its time for me to move on) and now when i go live i cant stream on restream at all. if i find out how to do it before anyone can help me ill let you guys know

split condor
#

so i cleared the cache logged back in all my scenes are fine what do you want me to do now

#

the settings ss's are from before clearing cache wasnt sure if i was supposed to do that first

gritty isle
split condor
#

rufus should i try to use the same settings again and give it a go

gusty moat
#

thanks

gritty isle
gritty isle
gritty isle
split condor
#

what color format and color range should i be using

gritty isle
split condor
#

okay

#

well now it looks like this

gritty isle
# split condor

Well, dang it.

Okay, quit Streamlabs Desktop. Go to the Streamlabs web site and download a fresh Streamlabs Desktop installer.

Run the installer as administrator and let it install over your existing installation. At the end of the installation, don’t let it launch Streamlabs Desktop but rather quit the installer.

Reboot your PC and try again.

split condor
#

okay trying that now

#

same error again

gritty isle
split condor
gritty isle
split condor
#

the latest

gritty isle
# split condor the latest

All I can find via google is this was an issue for the GTX 1650 gpus last year on the 551.61 driver and you don’t have that card and an even later driver.

split condor
#

yeah

#

iam gonna try the drivers before the 50 series came out

#

maybe we could talk to a dev about it?

gritty isle
#

And I’d let them know what all we’ve done here so as not to duplicate efforts.

marble wind
#

@split condorhave you tried p2 and single pass yet?

split condor
#

will it degrade quality at all

#

btw tried the older driver it made it to 8 minutes

marble wind
#

@split condor at the present, you're not getting a recording at all, do you care? (the answer is no, it won't)

split condor
#

okay i will try it

#

and i am getting a recording it just throws up the error after 8 minutes but yes i do care if it isnt at the max quality thats what my channel is all about brother giving people good old fashioned lets play videos at a very high quality

gritty isle
#

I’d try option and see how it goes.

split condor
#

yeah it threw up the error again

#

force gpu as render device is already checked

gritty isle
split condor
#

ok

gritty isle
#

Sorry I misworded my post.

split condor
#

ur good

#

yeah still getting the same error

gritty isle
#

And it errors with p2 and single pass?

split condor
#

p2 single pass gave the same error btw

#

yeah was just about to say that

marble wind
#

@split condorwithout undoing existing troubleshooting steps, try:
a) changing color format from nv12 to i420 in settings>advanced
b) running obs-studio, importing your streamlabs settings, and using nvenc there

split condor
#

do you want me to try each one separately

marble wind
#

these aren't mutually exclusive, try both

split condor
#

okay yeah the first one just made slobs hard crash

marble wind
#

immediately, or when starting recording?

split condor
#

immediately

gritty isle
#

Try CQ level 15. I know it’s not what you want but let’s see what happens.

split condor
#

well yesterday i did it at 10 and it worked fine no issues

#

but there was a very noticable degradation of quality

marble wind
#

i still can't triage this properly, this could be a bad gpu driver, or a bad gpu, or some new bugs in streamlabs desktop
all 3 are plausible

split condor
#

its not the gpu driver ive tried 3 different drivers

#

my friend is using the exact same driver and settings just using a 4090 instead of a 4070ti and he has had 0 issues

marble wind
#

rule out streamlabs desktop, then, record with obs-studio or ffmpeg

gritty isle
#

Yeah, try OBS. Easy to install and import scene collection.

split condor
#

yeah i tried it still the exact same error

gritty isle
#

My bet is your system struggles with CQ level 1.

marble wind
#

run msi afterburner, set gpu clock speed adjustment to -200 mhz, set power limit to 90%, see if it still crashes

split condor
#

okay

#

yeah crashed soon after starting the recording

marble wind
#

@split condor link logs from obs-studio (help > log files > upload current)

split condor
marble wind
#

@split condor change color format from nv12 to i420 in settings>advanced, see if it still crashes

split condor
#

okay

#

obs hard crashed

marble wind
gritty isle
#

Are you running a “debloated” version of Windows?

split condor
#

dude its not the graphics card

marble wind
#

obs-studio's crash log backtrace blames the gpu driver components, and since you already confirmed the gpu driver install is intact, the gpu is the last remaining suspect

#

your settings are valid, i've done lossless and lossy nvenc in both 420 and 444 and didn't crash

split condor
#

dude this gpu has had zero issues recording at 50k bit rate on cbr and has had no issues otherwise

#

i could even crank it to 100k bit rate and it would have no issues

#

if the gpu was having issues it would have crashed while using cbr

#

it is most likley a bug with slobs cqp encoder

marble wind
#

i'm out of ideas and guesses, you can choose to act upon my advice, or do something else, but this is as far as i can take you

gritty isle
#

My suggestion is to increase the CQ level until you don’t get the error. Since the same error happens in OBS, I can’t blame the encoder.

split condor
#

what settings do i need to use for display driver uninstaller

marble wind
#

i think you only need to click "uninstall and reboot"

desert briar
#

if you have a ultra you can get help from streamlabs

gritty isle
#

Streamlabs Desktop is built on the open source of OBS Studio.

marble wind
#

..i forgot the exact text, should be something like that

split condor
marble wind
gritty isle
desert briar
#

ok

split condor
#

okay iam re installing drivers

#

i can almost guarantee a few others are having the same issue

marble wind
#

bring them here, then, or to obs-studio support

split condor
#

i would imagine they all just gave up no one cares about quality as much as i do 😂

marble wind
#

there is a number of presently unsolved issues i could probably solve if i had more data points, like that super rare webm corruption glitch

gritty isle
split condor
#

yeah still the same issue even after doing what you said @marble wind

gritty isle
#

My suggestion is to increase the CQ level until you don’t get the error. Since the same error happens in OBS, I can’t blame the encoder.

#

Or submit that ticket.

marble wind
#

@split condor contect the graphics card seller or prebuilt pc seller you got this from, see if you can get a replacement

split condor
#

could it be due to the refresh rate of my monitor

#

my friend is using 120hz iam using 240hz

gritty isle
split condor
#

i will try if vip support doesnt work

near crystal
#

i'm having an issue turning on and off a source on my Stream Deck using the Streamlabs OBS command, here's a video showing what I mean

gritty isle
#

The issue is with the Stream Deck app. Support for Streamlabs Desktop used to be bundled in the Stream Deck itself but with the V6.9 update, they moved it to a plugin.

If you've updated your Stream Deck to V6.9, go to the Elgato Marketplace and install the Streamlabs Desktop plug in.

near crystal
blissful gulch
#

its not letting me put my YouTube account in

gritty isle
abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

sweet ivy
#

Hi, I used multistream and streamed on TikTok. In the first stream I got a strike (for saying I hate germans as a joke, cause Im german. But TikTok moderation robots saw it as hate speech so i got a 7 day break for that). Now after the 7 days I tried again and Im able to stream on TikTok directly, but when i try to do it with multistream via streamlabs - I get a decline for connection to TikTok cause I violate the rules and show me I have to wait 30 days.
So Im free on TikTok, but streamlabs dont see it. What can I do?

outer pike
#

Is the highlight available on the app? That would be so convenient

gritty isle
# sweet ivy Hi, I used multistream and streamed on TikTok. In the first stream I got a strik...

Go here and check on your Live with Streamlabs permission - which is completely seperate from Live with TikTok Studio.

https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If your Live with Streamlabs is still revoked, suspended, or banned, you'll have to reach out to TikTok. TikTok alone grants or revokes permission to Live with Streamlabs. Streamlabs cannot see and does not know why TikTok makes their decisions.

gritty isle
outer pike
lime finch
lean canyon
#

I’m trying to add a follow goal source on stream lab but when I do it I don’t see anything but I can move the box?

#

I know it says chat box in the vid but it’s the same issue for any source.

gritty isle
lean canyon
gritty isle
lean canyon
lean canyon
gritty isle
# lean canyon

In Streamlabs Desktop, go to Settings > Advanced > Source and uncheck 'Enable browser source hardware acceleration', click Done to save the settings, restart Streamlabs Desktop, and test again.

gritty isle
lean canyon
#

I added it as a widget, and no worries about slow responses,If you would like we can resolve this later as I am not that busy today.

lean canyon
#

Ayyy I started messing with stuff and I got it, thank you for your time. I may have some more questions later. Try and enjoy work!

abstract plazaBOT
gritty isle
iron anvil
#

Good morning, i have a problem Trying to stream on xbox series x, i have follow the steps from tutorials, well im go to console , i log in by twich, set up the scene, but when i go to the xbox live streaming menu, more options, destiny stream labs , but when i click on star streaming, the transmision dont work

cold marsh
#

Good afternoon, I'm having issues with Streamlabs Ultra.
I recently purchased the Ultra version so I can stream on both YouTube and Twitch, but nothing appears under the Settings > Multistreaming option. No options show up at all.

gritty isle
wispy latchBOT
cold marsh
#

What channel is?

gusty umbra
gusty umbra
iron anvil
gusty umbra
lost gulch
#

how do i cancel my subscription

gritty isle
lost gulch
#

i dont see a cancel membership button

gritty isle
lost gulch
#

the email said i can cancel before my free trial ends

#

the annual one

gritty isle
lost gulch
#

thanks

#

will i get an email about my subscription ending

gritty isle
lost gulch
#

Ok thanks

gritty isle
pale salmon
#

Hi!
I'm wondering if there's a way for me to separate my alerts into different widget links for OBS.
I want one link for all my usual follow and sub alerts, but I'd like a separate link for Tiltify donations.
Is this possible at all?

gritty isle
# pale salmon Hi! I'm wondering if there's a way for me to separate my alerts into different w...

Yes! That's possible!

  1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
  2. Click Filter Events. Uncheck everything except for Follow.
  3. Copy the Widget URL and add a Browser Source and paste in that URL.
  4. Go back to the Filter Events button, uncheck Follow and check everything else.
  5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
  6. Viola! PES_TechSupport
  7. Profit! GIGALUL
pale salmon
abstract plazaBOT
pale salmon
livid lava
#

not sure if this is the right place to post but looking for clarity.
for now to stream vert and horizontal to YT i've had a custom stream key that is vertical. Does the "Both" functionality for YT now work?

snow lichen
#

how to i update this link name?

gritty isle
snow lichen
#

no...

gritty isle
gritty isle
livid lava
gritty isle
gritty isle
# snow lichen no...

@snow lichen You would need a Streamlabs Ultra subscription in order to change the domain of your creator site.

spiral escarp
#

how do i create streamlabs token

gritty isle
spiral escarp
#

yes

#

chatbot

gritty isle
# spiral escarp chatbot

Thank you for confirming that.

Generate new tokens for both your streamer and bot channel and for your Streamlabs account using the links below.

The Copy Token button is broken, so please click to reveal the token then manually copy and paste it into Chatbot.

Recommend using an incognito tab or window for either the streamer or bot account to avoid authentication issues.

Once all three tokens are updated in Chatbot, completely restart Chatbot.

For Twitch, use the links below: 👇

You can use the following links to generate tokens manually!```
💜 Twitch Bot <https://streamlabs.com/desktop-chatbot/bot-auth>

💜 Twitch Streamer <https://streamlabs.com/desktop-chatbot/streamer-auth>

💙 Streamlabs <https://tinyurl.com/StreamlabsOauth>
spiral escarp
#

thank you very much

gritty isle
pastel vortex
#

SLOBS got updated today and all VST plugins that I had (from different developers) had suddenly stopped working. I am getting the same error on all of them.

gritty isle
pastel vortex
#

Yes also tried that. Didn't work

gritty isle
pastel vortex
#

1.19.0

gritty isle
gritty isle
orchid zinc
#

I can't get this kick screen off stream labs so I can see live streaming just here the game I've tried everything I can do for hours

#

I want to see the chat but I can not see the game just here it

orchid zinc
#

Kick

#

I try removing the chat for the main screen

gritty isle
orchid zinc
#

Thank u Okay how do I get that off so I can see the game I just here it and I can see the game if I go to my live but the game is not centered

gritty isle
orchid zinc
#

Yes I can see my live if go to my stream but I can't see it on stream labs to set the game and set it to fit the screen

gritty isle
orchid zinc
#

Okay thank u I will try that thank u

gritty isle
echo remnant
#

My stream is crashing every 2-3 min non stop last 2 days I turned off all overlays what is the problem?

gritty isle
echo remnant
#

My twitch stream is crashing every 2-3 min for me and my viewers

#

Game and internet look good no issues

gritty isle
#

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

echo remnant
#

Windows blocked the app from starting says it might put my PC at risk

gritty isle
#

Try again.

clear kiln
#

Any idea how to get Vertical Audio Mixer? OBS has it in just a few clicks

random basin
# clear kiln Any idea how to get Vertical Audio Mixer? OBS has it in just a few clicks

In this video I do a quick overview of the editor and layout editor. The layout editor allows you to customize the interface of streamlabs desktop.

========================================
SUBSCRIBE TO BOTH MY CHANNELS
▶️ https://tinyurl.com/qssvdn9 (Crevox Channel)
▶️ https://tinyurl.com/yxt8fly6 (My Gaming Channel)

Click the bell! ...

▶ Play video
#

Hope that helps @clear kiln

clear kiln
#

Layout editor isnt even there for me

#

Do I have to be logged in?

random basin
clear kiln
#

This still isnt what I want. I want a vertical audio mixer, like shown in the image

#

So turns out that OBS has steam. So I'll just use that instead so I can have 2 OBS open at the same time

#

Nevermind, it combines the settings so I can't have 2 different instances of OBS open with 2 different settings
I use OBS for general recording and replay buffer with 5 minute clipping, with split audio tracks
I then wanted simple single audio track 2 minute clips so I don't have to edit them down every single time, so I used SLOBS do acheive that. I have a 2nd GPU doing all this work so its not like it affects my actual performance

#

Also, when changing my layout, all my scenes, sources, and Audio Mixer settings got reset

echo remnant
#

I have updated server settings, started stream and now its not even live on Twitch?

gusty umbra
abstract plazaBOT
echo remnant
#

how do I check that?

#

My stream was fine before started crashing non stop few days ago I don't think its bitrate but how do I check that?

quick sandal
#

Any word on the Twitch VoD issues? My ticket has yet to be answered since Thursday. Which I already know the ticket system was slow to begin with.

gritty isle
gritty isle
misty moon
#

Since the last update, I've been constantly receiving this notification during streams: Your microphone is unmuted but has no signal. What should I do?

#

my voice is in compare to my video delayed too

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

gritty isle
thorn scaffold
#

Hi there! I am a brand new user, and in fact dabbling with streaming for the first time. I seem to be getting lower quality streams from streamlabs than I am from other software and after poking around, I can't think of a reason why! Is this the best place to ask for help or thoughts on that?

lean canyon
#

Hello, I was here earlier today and I just have another issue. I’m not completely sure it’s 100% a streamlabs issue but I have a AM8 mic that’s connected to my console and then I have a capture card and a chatlink all connected.

When I try to find my mic in streamlabs I do not see it. Should I plug it in directly to the computer?

#

And then when I do so will my discord/ ps party hear me?

gusty umbra
#

The mic should be plugged into your PC if you’re using a capture card. Use discord on your PC for party chat and everything gets picked up from streamlabs desktop.

carmine path
#

hi, i can't get cloudbot to connect to my YT livestream. livestream is public... streamlabs is added as mod, I've activated cloudbot on and off, i've logged off/on. Cloudbot just won't connect

icy sky
#

Hello there, I attempted to record a Google Chrome window (what I thought was fairly simple), but when I attempt to start the recording I get the following error message: "Specified object/item/sync point not found. (MFX_ERR_NOT_FOUND)". I'm pretty much a complete novice with this sort of thing, so any ideas where I should be looking? The error message also said to check my streaming and recording settings, but I just don't know which ones specifically.

acoustic sundial
#

Hello my past 3 streams I have been having trouble with my bitrate and the stream just randomly drops. Then when I try to restart the stream I just get an error saying that it can't connect to twitch or any other platform that I was streaming on.

sick rock
#

Hi I can’t seem to login into streamlabs with my main Facebook account , I tried another account and it work just fine, I really need sum help asap

echo remnant
#

Hey Rufus, I have done the test and it gave me all 97 scores on multiple servers and 98 for vienna and warsaw servers so but when I set everything in streamlabs settings > stream to custom ingest vienna I start stream and my streamlabs are working but my stream is not live

sacred surge
#

Is the ability to seperate vod tracks only a premium feature? The option is literally nonexistent in my advanced output settings.

orchid flax
orchid flax
fallen radish
#

hi so im trying to seperate the music im playing on my twitch vod and so far it works but the only problem i have now is that all my twitch are shown but cant be heard on stream because even if i try to add streamlabs as a aplication audio capture id does not capture it can someone maybe help me out

quartz ruin
lean canyon
#

And also when I stream it doesn’t get my game audio

supple spire
#

Hello everyone,
I’m having an issue with my Streamlabs AlertBox in OBS: alerts are showing visually but no sound plays. I’ve enabled “Control audio via OBS,” added the AlertBox as a browser source, and confirmed that the audio mixer in OBS shows no activity during tests. I even copied the AlertBox URL into Chrome and still hear nothing. I’ve double-checked in the Streamlabs dashboard that a sound file is assigned to each alert and the volume is up. Despite all this, the alert sound never plays.

Has anyone encountered this before or can suggest what I might be missing? Thanks in advance!

fickle ore
#

Hello. Why I cant stream two horizontal outputs? I am getting messege that I have to stream one vertical...Why is that so?

abstract plazaBOT
pastel vortex
hearty vessel
#

Hello team, Is there any way for me to save my vertical stream as an instant replay? Currently it is only saving in horizontal. Thanks!

gritty isle
hearty vessel
uneven brook
#

are there any freaking fmail to streamlabs

#

ur theifs

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

olive spruce
#

Has anyone else experienced this? I've never had any issue with streaming streamlabs on a discord call with a friend before. I can stream videos from youtube and other sources, and they can hear those just fine! However, I have been trying to stream a game to them and they are unable to hear the game or any audio within streamlabs. I've:

  • Restarted my PC
  • Restarted Discord
  • Restarted Streamlabs
  • Checked to see if the inputs and outputs in discord to reflect my mic and speakers
  • Gone into the sound settings and toggled "Give Exclusive Mode application priority" on and off

My capture card is properly registering audio, as are my other media sources. It is not picking up; on stream. I even checked discord's settings, and the settings are to use the experimental audio, and I even added Streamlabs Desktop to the games' list. I'm scratching my head on this one >.<

lavish harness
#

Hi, my streamlabs acces is restricted, saying that my live acces is suspened, but i can go to on tiktok live trough my phone. Seems the same issue as some months ago.

queen tapir
#

yo im trying to capture portal 1 but it wont capture it

#

can someone help

native oracle
#

Hi. I'm new here and wonder if you can help. I had a Pro Melon account, which is now a Pro Talk Studio account, but haven't had a Streamlabs account. I've just set up a free Streamlabs account, but it doesn't include my Pro Talk Studio account. I want to do some livestreaming from my mobile, so I have a couple of questions:
1 - Is there a separate mobile app for Talk Studio?
2 - If I have to use the Streamlab mobile app, is there a way to have my Pro Talk Studio account recognised by the free Streamlabs account I've just set up?

thorn scaffold
#

Hi there! I am a brand new user, and in fact dabbling with streaming for the first time. I seem to be getting significantly lower quality streams from streamlabs than I am from other software and after poking around, I can't think of a reason why! Is this the best place to ask for help or thoughts on that?

humble gale
humble gale
humble gale
humble gale
thorn scaffold
humble gale
abstract plazaBOT
thorn scaffold
humble gale
thorn scaffold
#

Oh interesting.... ok thank you, I will give it a try!

marble wind
jaunty flint
#

why is it when i try to start live streaming on my xbox through stream labs it doesnt work

gritty isle
jaunty flint
#

as in free

gritty isle
# jaunty flint do i need the subscription? Because I just went with the normal version

There's not a free version of Streamlabs Console.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

agile crane
#

somebody have this issue??? I'm trying to stop recording but not works... it is continuosly stopping but never happen.

sonic escarp
#

i need help i'm stuck on the second step of going live (start video transmission)

spice jay
#

why can i stream on tiktok through streamlabs on pc and not on my phone?

rigid sorrel
#

I want to translate the Streamllabs OBS Plugin into Japanese. Is there a way to do this?

gritty isle
gritty isle
spice jay
gritty isle
rigid sorrel
gritty isle
deft fern
#

I’m trying to stream screen share from iPhone to a custom RTMP but I notice that the visual tends to have quite a lot of artifacts at sections where there are a lot of movement, other than the quality, frame rate and bitrate, are there any other options to help with this?
Maybe encoder?
I know it’s available on android but I can’t seem to find it on iOS

steady river
#

im having problem wit my twitch vod when i stream it disappear and never come back unless i log out and log back in then after when i go live it just disappear again

grizzled vortex
#

Hello, my vertical output is zoomed in although my canvas and output are both set to 720x1280 in order to stream on TikTok. I've been using this same layout for a year and am not sure what's changed? Does anyone have any insight on how I can have this fitted properly. It was fine yesterday and I haven't changed anything

wicked sierra
#

Hello! Any help with the delay between tiktok and twitch/youtube, tiktok is live and tw/yt is 3-4 min behind

abstract plazaBOT
signal cairn
#

So I have the multistreaming thing and sometimes, it buffers on all platforms simultaneously. Makes me wonder: do you need the required upload speed on every platform to make it work, or do you just need the necessary upload speed for one platform? Trying to see if StreamLabs takes care of the multistream, or if my isp needs to be the one providing the necessary upload speed to ALL platforms.

gritty isle
undone marlin
#

Hi, all of a sudden when i am trying to use virtual webcam on the source output type, I am attempting to output my video capture device but when i select it, it automatically will switch back to the default source that was initially set. Does anyone have any idea how to fix it as it was working up until yesterday and I haven't changed anything

echo remnant
#

I have same issue again, you told me to setup custom ingest stream and after this my stream is not live, resetting streaming key didn't help

scarlet harbor
#

Hello, my account was banned but it's still being paid for, how can I cancel subscription while having a banned account?

shell lion
#

I had it working streaming from my xbox but now I can't get it stream from streamlabs or my xbox. hellpp

gusty umbra
shell lion
#

yes. I just purchased ultra and restarted stream labs and now it won't bring mine up. I can go to twitch on the web and my phone and it will pull up but using streamlabs desktop and it won't even connect

#

keeps telling me I need a stream key or something.

sturdy locust
#

hello, i've been streaming for about 8 months in dual output on twitch at 1080p30 and tiktok 720p30 at the same time. all of a sudden, i'm constantly having a red bitrate and live crashes. i discovered it is tiktok that makes me crash, since i tried to stream twitch alone and the bitrate stays stable. have you guys got the same issue? how did you solve that? thank you so much in advance

abstract plazaBOT
gusty umbra
gusty umbra
shell lion
#

didn't work

shell lion
#

I have no idea what I'm doing

granite stump
#

around a hr of streaming or a my bit rate is all over the place any help stream runs just fine on obs

elder plume
#

why is my horizontal not horizontal

gritty isle
gritty isle
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

final hare
#

I have 6 different follow variations but It's only showing 1 over and over. I have them all set to "as default" but only 1 shows up. any advice?

Condition : Randomly (I cant change it)
all enabled
Frequency : As Default

granite stump
#

After a hr of streaming my stream wants to crash bit rate goes up and down any help

#

@gritty isle

gritty isle
#

👀

#

Knock Knock

lean canyon
#

So if I am on ps5 and in discord on a laptop and they’re both connected to a capture card with chatlink can I plug my headphone in the capture card to hear both my console gameplay and laptop discord?

hazy loom
#

hey, im trying to stream Valorant but every time that i click go live, it gets stuck on loading “start video transmission” and i have absolutely no idea how to fix that because i looked up everything and tried everything i could and still nothing

muted socket
sick compass
#

hey, i tried setting up tipping on SL and it showed me an error everytime someone tried clicking on paypal (when checking out)

#

after that i tried disconnecting and reconnecting my paypal and now its this

placid aurora
#

Latest patch screwed something up. Microphone is "losing signal" every 5 minutes (but it still works) and my recordings are dropping frames. Everything worked fine before the update and my settings haven't changed.

serene nebula
#

So when I try and go live on my xbox using streamlabs when I click go live it doesn't start

marble wind
#

@serene nebula do you have an active paid subscription?

winter mason
#

i think i might be locked out of my steam account some how

because i clicked on the same link and now i cant get back in my account on steamvr

bright moth
#

Good Morning guys, i have a question. when i switch from a scene to my "main" scene ALL media files, etc. pop up. how can i disable this?

abstract plazaBOT
merry kayak
#

I am using the logitech stream cam on my MacBook. Why is the Quality so Bad in streamlabs. I tested it in facetime and there the quality was better

undone marlin
#

Hi, all of a sudden when i am trying to use virtual webcam on the source output type, I am attempting to output my video capture device but when i select it, it automatically will switch back to the default source that was initially set. Does anyone have any idea how to fix it as it was working up until yesterday and I haven't changed anything

gritty isle
# signal cairn Yep!

Thank you bring a Streamlabs Ultra subscriber! ultra

Please link your discord per the instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

wispy latchBOT
echo remnant
#

Multistreaming on twitch and youtube, again crashing on twitch, tried custom ingest server my stream is not even going live, what is the problem?

scarlet mica
#

Does anyone have any idea how i can unlink my tiktok with an old stream labs account

#

i want to purchace ultra and it keeps failing and i want to unlink my tiktok ive tried logging in with twitch and other platforms but isnt working

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

vague haven
#

i accidently share my alert box link now i wanna change that url how can i do that

gritty isle
vague haven
#

thanks

gritty isle
merry kayak
#

Hi I want to use a Vertical camera but the Quality is bad

unborn siren
#

how do i start steeming my steam games

abstract plazaBOT
heady lodge
#

Why don’t I see twitch as an option to stream to in streamlabs anymore? I only see YouTube and kick?

gritty isle
hoary falcon
#

after the update all vst plugins stopped working, how to fix it? thanks

gritty isle
hoary falcon
# gritty isle Please reinstall your VST plugins.

I tried reinstalling plugins and rebooting the computer and running as administrator, everything is the same, although before after updates everything always worked, but now for each plugin it says "vst filter error .dll failed to launch you may restart the application or recreate the filter to try again", version 1.19.0😭

gritty isle
hoary falcon
gritty isle
heady lodge
gritty isle
merry kayak
#

Why is the preview Quality worse than the Recording Quality and is my Streaming Quality Like the Preview quality or Like the Recording Quality

gritty isle
marble wind
#

does sld use nearest-neighbor scaling for the preview like obs-studio, or something else?

gritty isle
marble wind
#

@gritty isle if you have it running, you can check by looking at the preview while smoothly scrolling a page of text;
if it uses nearest neighbor scaling, there will be a lot of flickering in the preview

gritty isle
#

I've never noticed an issue with the Preview window though.

stuck sage
#

Hello i have problem to stream in kick. When i do stream says connection lost and go to connect and connection lost again

gritty isle
# merry kayak

Is your monitor truly set to 1080x1920? And what platform are you streaming to, Twitch?

marble wind
#

@stuck sage what's your resolution (settings>video) and target bit rate (settings>output>streaming)?

stuck sage
#

gave me sec ill chceck

merry kayak
gritty isle
gritty isle
stuck sage
#

I cant change language

#

3840x2160 mid

stuck sage
#

when i try stream says is striming but after is connection lost for 1-5 second and return to stream live on for 5s and same setuation

marble wind
#

@stuck sage i don't know if kick.com allows such resolutions, try streaming at 1280x720 at 30 or 60 fps, at 3500 kbps

stuck sage
#

Its working thanks ❤️

serene nebula
gritty isle
# serene nebula So you can't do it with the free one

There's not a free version of Streamlabs Console.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

heady lodge
gritty isle
marble wind
#

@heady lodge try the obs-multi-rtmp plugin for obs-studio, or the aitum multistream plugin for obs-studio, or i heard streamlabs' plugin might also have multistreaming features, but unsure

heady lodge
marble wind
#

iirc the paid restreaming service only sends the video stream as-is, so you're bound by the lowest upper limit, that being twitch's 6 Mbps

gritty isle
marble wind
#

obs-multi-rtmp can send a 1440p/4k upscale or native 1080p to youtube at up to 51 mbps, while also using the built-in output to stream to twitch, with or without the enhanced broadcasting beta

void narwhal
#

Nothings wrong, but I wanted to ask about the sponsorships. I stream on OBS. Can I still apply for the sponsorships?

silk ledge
#

When i use streamlabs console it doesnt give me an option to view the stream while streaming

gritty isle
tiny root
#

need to reset my 100 bit default alert as got rid of the gif it uses and cant find it anywhere

#

tryna find the 100 bits version of this

wooden ledge
#

Hi! Over the last 3 days, my streams have been experiencing severe lags and stuttering. The output settings are standard, my internet connection is stable and fast, the bitrate is normal, and the system isn’t registering any dropped frames. At first, the issue only affected Twitch streams, but now it's also impacting YouTube broadcasts.

#

Also, invoices are not being generated on my iPhone.

gusty umbra
heady lodge
desert briar
#

Can I need a secondary device to read chats ?

gritty isle
gritty isle
desert briar
gritty isle
# desert briar Android device

You should be able to add the Chatbox layer. Android is different than iOS. At least on iOS, you can't overlay anything if your screen sharing.

dark night
#

hi, im just got the live gamer ultra 2.1 and connected it to my ps5 but when i use windowed projector and share screen on discord, it doesnt share the audio? i am on mac silicone btw

light bay
#

@everyone i cant connect my streamlabs to twicth and i have already ultra on my twitch account but i cant connect into my twitch account

gritty isle
abstract plazaBOT
light bay
gritty isle
light bay
gritty isle
light bay
#

yea but but cant open it thru the app

gritty isle
light bay
#

i think i accidantly miss click on record platform and idk how to change the platform

gritty isle
# light bay

You're not logged in. Click in the lower left where it says Login. Log in with your Twitch.

light bay
#

inloggning page looks like this

gritty isle
# light bay

In Streamlabs Desktop, go to Settings > General. If you have the Disable live streaming features option checked, uncheck it then save the settings.

bronze shadow
#

Any idea why i get unknown error when i try to use Przelewy24 or BLIK as a donation type?

gritty isle
gritty isle
bronze shadow
#

Any idea if i need to set it up somewhere as a streamer? I have Paypal connectedd

bronze shadow
#

i can only see paypal here but on donation page its przelewy24 and blik

gritty isle
woeful moon
#

Hello this is the second time Streamlabs in bugging out, as well this one source tab keeps coming back every time I take it away "webcam group" as well this first problem I had I do not remember but I fixed by doing a full restart, This time now one of my browser source is not working and it is the the URL but Streamlabs because I did a test to see so now I will have to do a restart again I am not happy.

#

hold on

frosty jetty
#

Anyone from India

still meteor
#

Hi everyone, I received an email with this title Streamlabs Sponsorships are LIVE! .. I think it reached everyone ... could someone help me on how I can get a sponsorship

lyric iron
#

I'm trying the new sponsorship thing, and after installing it, and clicking on OPEN, nothing happens lol

#

It appears to be a dead button

woeful moon
#

ok very weird I am using Streamlabs and now the browser source URL does not recognize it as Streamlabs but OBS and now I have to put the OBS URL in Streamlabs this is twisted man I am not happy Streamlabs needs update. So I do not now if I should continue like this or do restart?

lyric iron
#

Haha well I'm glad after reading through this I'm not alone

#

This looks to be very buggy so far for me as well

gritty isle
gritty isle
still meteor
#

@gritty isle
can you kindly help me with my message?

lyric iron
#

If it can't run on something as universal as Chrome, I dion't think this is iready to roll out

gritty isle
still meteor
merry river
#

THE NIT9RO IS STILL OR NO

gritty isle
still meteor
gritty isle
gritty isle
gritty isle
oak cloud
still meteor
# gritty isle What issues are you encountering?

Streamlabs Sponsorships are LIVE!

BIG NEWS - Streamlabs Sponsorships are now live in Streamlabs Desktop! Access paid brand campaigns from Logitech G and more. You don’t need insider connections to get sponsored. Every launch campaign includes guaranteed base pay, with no platform fees*, 100% of the payout goes directly to you. this is the email I received

still meteor
#

ok

outer quail
#

Guys I got an error saying an error occurred with the output. Please check your streaming and recording setting. An unknown streaming error occurred

marsh flicker
#

Hi, how do I unlink my Twitch account from StreamLabs? I'm only streaming on YouTube now.

gritty isle
outer quail
#

@gritty isle yo bro do you know the answer to my question

lyric iron
#

Ok, I finally got to the sponsorship page. Can I ask why a sponsorship for Star Trek Flee Commander has a $50 base pay while StreamElements is giving $410 as we speak with higher conversion rates?

#

Also, why the heck is Ultra even in the picture here. Making it look like pay for play for sponsorships is not a good look imo

gritty isle
# outer quail Guys I got an error saying an error occurred with the output. Please check your ...

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

outer quail
#

Ok hold on bro@gritty isle

#

I got the same error

#

Again

#

I tried again now it's telling me the encoder is taking too long to encode @gritty isle

gritty isle
# outer quail Again

What platform are you streaming to, Twitch, YouTube, Facebook, Trovo, X, Kick, etc?

outer quail
#

Twitch & sometimes Yt. Mostly twitch

gritty isle
gritty isle
heady lodge
gritty isle
outer quail
#

@gritty isle oh. So I'd have to change that along with the color format and yuv color space as well

gritty isle
#

Honestly just stay with NVENC if you're going to be going back and forth between Twitch and YouTube. Makes life easier.

#

or the compatiable AMD HW encoder if you're an AMD person.

outer quail
#

The only encoders they're are x264 aom v1 nd svt-av1

gritty isle
outer quail
#

@gritty isle seemed to start working again once I changed the color format nd yuv color space

#

@gritty isle AMD

gritty isle
outer quail
#

@gritty isle oohh I didn't know. Thought it would make the streaming quality better

#

@gritty isle I've also have a problem where the game capture Auto option responds sometimes

gritty isle
outer quail
#

@gritty isle ok

#

@gritty isle my lives ain't showing on Twitch

gritty isle
naive shadow
#

hey, i'm really on the struggle bus here. I was using OBS studio for my first stream, worked just fine for twitch. Folks who joined suggested streamlabs because of some of the fancier features, so I switched.

I've set everything up in streamlabs, but when trying to stream now, it gets past "Update Settings for Twitch" with a green check, then the next item, "Start video transmission" remains spinning and dimmed perpetually, never completes.

naive shadow
gritty isle
outer quail
#

@gritty isle I've been using a larger bit rate but it still streamed.

naive shadow
gritty isle
gritty isle
naive shadow
gritty isle
#

It happens.

haughty cave
#

good evening how does the quest on the edge because I download the stuff that was needed I have 5 campaign mes when I click dessu is nothing that happens help me

gritty isle
outer quail
#

@gritty isle I mean I used to calculator they provided

#

Hol up though

#

I THINK ITS WORKING NOW

gritty isle
haughty cave
#

voila mes je peu rien faire d autre

outer quail
#

@gritty isle ok so everything's good except for my game capture.. I'm using it to capture a specific window however it's not showing up

gritty isle
outer quail
#

@gritty isle gta

tawny escarp
#

anyone know what setting(s) I can change in Streamlabs to fix like a 30 second stream delay?

gritty isle
# outer quail <@301571565840236564> gta

Game Capture on auto should be able to capture GTA. Please try this:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

gritty isle
tawny escarp
#

Yeah - I do - at least in Twitch settings I do

#

I didn't see it in Streamlabs b4 I went live

gritty isle
outer quail
#

@gritty isle I didn't get that

#

I didn't find a programdata either

gritty isle
outer quail
#

Windows

gritty isle
outer quail
#

11

#

I installed it on my hdd

gritty isle
# outer quail 11

Then you should have a C:\ProgramData\ folder. I have it here on my work laptop.

outer quail
#

Program files

#

Is what I see

gritty isle
# outer quail Program files
  1. Copy and paste this: C:\ProgramData\obs-studio-hook
  2. Press Windows-E
  3. Paste the string from step 1 into the address bar in Windows Explorer
outer quail
gritty isle
outer quail
#

SO JUST FOLLOW THE ABOVE STEPS NOW @gritty isle

#

DELETE IT AND, RESTART PC ADD NEW GAME CAPTURE ND RE-TRY?

gritty isle
outer quail
#

@gritty isle it's failing to del. Says being used by another program but my streamlabs is closed

gritty isle
outer quail
#

@gritty isle done

#

@gritty isle ok I'm about to see if it pops up

gritty isle
#

And I'm stepping out to the restroom. Back in a bit...

outer quail
#

@gritty isle ok

#

@gritty isle it has not picked it up

#

@gritty isle I'm gonna head to the help center to remember the filters I had on the capture

#

I had hdr, sharpen and something else

brisk latch
#

hello i have warzone on pc by the xbox app ok and i trying to stream my game to twich with streamlabs but idk how

clever abyss
#

Hi,i have the Problem since 5 Days that my stream have problems i see frame drops in the app and the stream disconnect.When i do a internet test in the same moment all is fine.I change cable reset router and more.Can anyone Help me ?

winter bloom
#

I recorded about 3 hours worth of content, I went to edit it today and it had absolutely no sound. Nothing was muted, everything works when I stream, but none of the videos had sound when I opened them. I'm absolutely devastated, can some one tell me what went wrong or how I can fix it for the future?

warm hollow
#

Anyone having the issue where they are having duplicate alerts showing on the feed? and not just on the streamlabs obs app even the streamlabs.com website feed? It's replaying everything twice. It's absolutely busted my whole thing. I purchased OBS Ultra and it started doing this before when I didn't pay $27 a month I'd never had this issue?

junior moth
#

anyone familiar here with browser source? I'm having a problem with audio rendering...
To explain simply - custom code NEVER works for me, so i made custom HTML files with CSS and JS and everything and they work ok - except OBS is STUPID and fails to render them correctly - there are just moments where the audio desyncs, distorts and stuff, and it's AWEFUL. Nothing seems to work and all points toward OBS being the problem.

gritty isle
outer quail
#

Is this a thing where game capture occasionally gives problems

gritty isle
wispy latchBOT
gritty isle
junior moth
junior moth
next depot
#

Hello! im sorry if this isnt technically Tech support, but ive just downloaded the new "streamlabs sponsorhip' app and when opening the app i get the error "Streamlabs authentication failed" and asked to reload, and itll just repeat that when i press reload. is there a fix for this or a known issue? Thank you!

gritty isle
gritty isle
clever abyss
junior moth
gritty isle
junior moth
gritty isle
clever abyss
junior moth
gritty isle
junior moth
gritty isle
wispy latchBOT
#

Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

outer quail
#

Does the game capture regularly gives issues like this

warped flower
#

Hi there. When I am working with multiple themes. I have the default theme setup how I want it. I am changing colors in other themes. Everything is fine until I get to the chatbox. When I try to make any changes at all I cant save, it states "The global.theme is not a valid value"

I am using custom fields to change the color as the theme I am using is NerdorDie package. But, even if I change anything like "extra emotes" that is streamlabs I get the same error.

outer quail
#

Where can I find the info for the list of filters that I want to use on the capture. This should be my last question

granite stump
abstract plazaBOT
glacial geode
#

can i send links here?

agile owl
#

Depends on the link

glacial geode
agile owl
granite stump
#

i am streaming twitch and yt and after a hr streamlabs crashes but obs runs just fine but i only run twitch on obs
@agile owl

dire barn
#

Hello I need help about the Streamlabs Sponsorship App because after installing it shows error on Streamlabs Desktop

gritty isle
celest idol
#

Hey everyone, I stream ti twitch and tik tok via streamlabs and until recently I have had no issues. Now when I use dual output the twitch side of things is horrible just continues to buffer and is delayed by about 90 seconds. Tik tok however is perfect. Any quick fixes? Note: i have not changed any of my settings.

gritty isle
# celest idol Hey everyone, I stream ti twitch and tik tok via streamlabs and until recently I...

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

dense slate
#

I have a annoying issue that has just started with this current version.
When i am streaming it will either pick up game capture fullscren or appointed window. none of which is working now so screen capture is it. i've used this app now for many years and only just geting this issue

Also biggest one started half hour ago. i'll load everything up and then while gaming and streaming it will disappear and only display the chat and the game section of the capture . not scene/source/audio/mini alerts

#

like most of the stremalabs desktop app disappears . very frustrating and google just tells me to reset my modem hahaha (like a pre scripted "tech" guy from isp provider

celest idol
gritty isle
celest idol
gritty isle
celest idol
gritty isle
celest idol
#

Ok will do later today. Thanks

past nest
#

Hello, I have an issue with my tipping page - it keeps showing ''not enough tipping data'' and I can no longer see the donation tab. I tested on different browser and it doesn't work anywhere.. Here's a screenshot of what i see on my tipping page:

gritty isle
dark sail
#

hello! im on the desktop app. been changing up some stuff for my stream & managing the apps but I can't seem to remember how to get back to my scenes to edit the live/offline/intermission stuff

#

where do i click to go back to the scenes to edit

gritty isle
#

Should be a camera icon.

dark sail
#

oh my gosh, thank you

#

i selected the things under the editor instead of just the editor button

dense slate
gritty isle
#

It happens.

real oasis
#

Good Evening Everyone,

I am having issues with my streamlabs widget sound. For some reason when I test it the sound does not output, but on the system itself it shows that it is picking up the sound when I test my widget sound.

gritty isle
real oasis
gritty isle
real oasis
gritty isle
real oasis
gritty isle
# real oasis Yes

Double click on the Alert Box widget to bring up the properties then click on the Source tab. But to resolve this, you don’t need to go there. You need to reset the Audio Monitoring device like I detailed above.

bold pollen
#

Hi. im trying to stream valorant but my valorant wont run without running as administrator. When i try game capture it just shows a black screen unless i run as an administrator which wont let me play valorant

agile owl
#

Best to use Screen Capture or Window Capture

gritty isle
icy sky
#

I’ve been trying to either record or start a stream for the last couple days now, and I still keep getting the same errors: either it’s MFX_ERR_NOT_FOUND when trying a recording or “unknown streaming error” when attempting streaming to YouTube.

Is the problem the source I’m trying to capture? Basically I want to record my run of an online survey that’s being accessed through a Google Chrome tab: https://app.opinionx.co/4e039966-9354-4cf2-98c8-b5ac53f6bb80/intro

I’ve tried “fixing” every setting I can think of, every source type (window, url, full screen), getting rid of every other widget to just record the screen, and it still gives me the same errors with no specific direction to look in other than “in the settings”. Please, I’m just a streaming novice dangerously close to banging my head against the wall about this problem.

gritty isle
icy sky
#

headdesk It was that simple, changed it from the hardware (QSV) to the software encoder: Recording worked on first attempt,

#

Thank you very much, that was one of the few settings that I hadn't touched.

narrow bloom
#

i'm having a issue with my login with my email for StreamLabs login

bold pollen
dapper wolf
coarse nacelle
#

Please optimise Streamlabs to the latest version of Android. Samsung users are suffering

real oasis
#

How do I change the duration of the sound for my alert box? I have the alert duration set at 2 seconds, but the sound goes over that time frame when the image stops running.

hollow halo
quartz otter
#

hello is there some body that can help me

near crystal
frozen cipher
#

Is there a way to stream to fb also in streamlabs console? Or plans of it in the future? I know fb is awful, just wondering. Currently using another service to piggy back to fb and would rather it all be in streamlabs console

gritty isle
stoic socket
#

My alerts have stopped working, recent events are out of date, I have already received 1 Sub and 2 follows but it doesn't appear in Streamlabs and I don't know what to do anymore, can you solve it?

stoic socket
thorny moat
#

so about the streamlabs sponsorships, will it also work with OBS, or do i need Streamlabs?

hard spade
#

How can I get access to the loyalty API? I have applied many times but still haven't received it. Please Help

quick sandal
#

I finally got a reply email from Streamlabs. The one that answered my ticket either doesnt know anything, or does not know the difference between Dual Stream and Multi Stream in their own platform. So hopfully they read my reply to them and they understand.

thin coral
#

i need help , im tryna to start my stream but its taking forever to start video transmisson

jaunty storm
#

Hello, can someone help me to fix an issue?
Ever since the last update I've been having a serious drop in fps on my streams and recorded videos to the point it's unwatchable, completelly laggy and with cut audio too.
This happens whenever I try to start a game that has 3D graphics or even when is a bit heavier, even with games that were completely fine to stream until last week have been acting this way whenever I try to stream or record, even though my game screen is fine the recordings and streams are very laggy.

Does anyone know how to fix this issue? or if there's a way to go back to an earlier version?

placid aurora
#

Ever since the latest update, worked fine before that.

red sapphire
#

Are there any updates to the multi-stream disconnecting? Happened 3 times this evening on me.

quartz otter
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idk im new here

#

can some body help me with chat overlay

red sapphire
quartz otter
#

@red sapphire the chat overlay

red sapphire
quartz otter
red sapphire
#

have you added a source on the scene that shows your gameplay?

ocean thicket
#

I just launched Streamlabs an hour after finishing streaming and it's suddenly acting like a fresh install and all of my stuff is gone?

ornate umbra
#

Does anyone have an issue getting on to the new sponsorship app

quick sandal
ocean thicket
quick sandal
#

Are you positive you are logged into the correct account on Slobs

#

New issue with SLOBS. Stream is randomly ending and restarting without a notification. I was live for 7 hours and this is what it looks like The unpublished is not important as that is because SLOBS Twitch VoD is still broken.

north beacon
#

I was just looking at my stream alerts today and it look like all my files has been reset back to my old alerts in 2015 I never had this happen before is there a way that you can force a backup

rotund sluice
#

Hello, Any tips and recommendations for Streamlabs settings for streaming on Youtube, Kick and Twitch together using Restream.io? in terms of settings, encoders and bitrate? THANKS IN ADVANCE!

worldly epoch
abstract plazaBOT
rain tendon
marble wind
umbral spindle
#

Hey guys I have a question how do I connect eldgsto hd60s To ps5

marble wind
#

@umbral spindle do you need passthrough?

surreal jetty
#

Hello guys, why can't I stream without enabling the Enhanced broadcasting checkbox?
everytime I stream without that enabled my bit rate went to 0 instantly.
Last time I used streamlabs was 1 year ago, was working fine then.

If I enabled the Enhanced broadcasting, the streams were fine(running at 10000kb/s)

marble wind
#

@surreal jetty are you sure you're using streamlabs desktop and not obs-studio? iirc the enhanced broadcasting feature isn't that old, yet

surreal jetty
#

It was working fine 1 year ago (i know its a long time ago lol)

marble wind
#

@surreal jetty run twitchtest https://r1ch.net/projects/twitchtest , paste your stream key, set test duration to "medium", select your region, start test, then go to settings>stream and manually pick any server that reports 100 "quality"

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

gritty isle
# rain tendon ??

Make sure your logging in with your Twitch. The Streamlabs Sponsor app won't work if you're not logged in with Twitch.

abstract plazaBOT
wooden cradle
#

Hi everyone!
I had BongoCat as my avatar in my stream last week, and it wasn't grayed out! So the transparency worked, but now it suddenly doesn't anymore? It's grayed out now. Does anyone know what's causing this? I haven't changed any of the settings!

marble wind
#

@wooden cradle is this a game capture source? if yes, tick "allow transparency" in its properties

wooden cradle
marble wind
#

@wooden cradle odd, this is supposed to work
does obs-studio exhibit the same issue? (quit streamlabs desktop and restart the cat application you're using before attempting to capture with obs-studio

wooden cradle
marble wind
#

@wooden cradle quit the bongo cat application, quit streamlabs desktop, run obs-studio, run the bongo cat application, capture it with obs-studio's game capture with "allow transparency" on, do you see the same issue?

oak cloud
oak cloud
marble wind
#

i thought sld only ever runs the latest version and forces updates, no?

oak cloud
marble wind
#

oh, i thought one of the standalone implementations was in use here

wooden cradle
#

The Thing is last week it worked but sins yesterday not

oak cloud
# wooden cradle Version 1.18.3

Ok, I wasn't sure if this was related to our new rollout that we are doing. I'm not able to reproduce with 1.18.3, but i was using the generic bongo cat which it looks like you have some additional stuff on him so let me customize it like yours

oak cloud
wooden cradle
#

So even if I open it with OBS and add a new source for the BongoCat game it is still grayed out

marble wind
#

@wooden cradle there are multiple "bongo cat" games/plugins/implementations, where did you get yours?

oak cloud
#

can you paste the code here?

wooden cradle
oak cloud
#

there should be a string of text that is copied to your clipboard when you press the "upload diagnostic report"

oak cloud
#

it's all good!

marble wind
#

no issues here