technical-support

[gritty isle]

This has been an issue that has affected a small group of customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[inner wolf]

another thing i noticed is it failed to get my settings from OBS maybe there is a bug with that?

[gritty isle]

I couldn't say, sorry. It is a frustrating issue for sure.

[gritty isle]

Dang, so submit the ticket with out the code.

[median owl]

Hello

[quick sandal]

Go to Settings > Advanced. un-select "force GPU as render device" Then restart SLOBS

[inner wolf]

@gritty isle Ok so I uninstalled it completely and removed the "slobs plugins" & "slobs client" folders as well. I reinstalled and it works perfectly fine now. I skipped the step where it asked to import OBS settings this time. I bet that had something to do with it.

I just tried to import OBS settings after it was working and now I got the error and bug again so im gonna have to fresh install again. At least i figured out what it was.

[grizzled vortex]

did anyone else's streamlabs log out & delete everything? it had the option of importing from obs, twitch studio or start fresh ):

[proper totem]

Sorry to hear you can't subscribe to Ultra. Please reach out to our team and include a screenshot of what's happening (error message, etc.)
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=360002960893

[median owl]

Thank you it is kinda weird, it says my card is expired but I called the bank and obviously my card isn't so no idea what is going on.

[median owl]

After following what the bank mentioned it worked now ty.

[dry cosmos]

Someone told me to share this into this room instead of the general chat:

I'm trying to find out how many platforms and which ones you can multistream with ultra?
I'm sorry, but I just can't find that information anywhere? I'd really appreciate it if anyone could help. ^^'

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

From the website "Multistream to YouTube, TikTok, Kick, Twitch, Facebook, Trovo, and more RTMP connections simultaneously." Basically most of the "major" streaming platforms.

Also add X to that, not sure why it doesn't show it

[dry cosmos]

I'd like more detailed infos when paying for a service, rather than "Oh well, there are some that work... which ones? Well, some. You'll have to find out. And how many at once? Find out once you order!"

I highly doubt for example facebook chat is aggregated in the multichat, since it seems to be hard or not allowed. BUT if it has that, I'd be glad. Would the linkedin chat work too or not, etc.

[dry cosmos]

Well, that's the point. I want legally binding information when I pay for something. Does it support the platforms I need or not, you know?
Not a "well, give us money and you can test for yourself".

[gritty isle]

We have formal integration with Twitch, YouTube, Facebook, Trovo, and Kick. We have some integration with X and TikTok, basically those two just allow you to go live. With ultra, you can add custom destinations if you have a RTMP url and a stream key.

[gusty umbra]

You do also get a 7 day free trial before you're charged for ultra.

[dry cosmos]

Alright. So video can be shared with any paltform that gives keys and rtmp.
But chat integration only for those few.

You can really aggregrate the facebook chat too?

And my other question was: How many multistreams at once? To how many destinations can I stream at once?

[gritty isle]

Correct.

[gritty isle]

One to each Twitch, YouTube, Facebook, Trovo, kick, X and TikTok plus your custom destinations.

[dry cosmos]

As many as I want?

As in, I could multistream to 20 destinations that are custom, all at the same time?

[gritty isle]

There is a limit, I just got home and am unloading groceries and the dog is yelling he needs a walk. May I confirm the number of custom destinations and get back to you in a bit?

[dry cosmos]

Sure, no hurry. It's not a life and death situation 😄

I appreciate the help and look forward to hearing from you

[gritty isle]

Streamlabs Desktop is limited to three custom destinations, but, you can set up multi streaming on the Streamlabs web site and add as many custom destinations as you like.

[dry cosmos]

thanks

[gritty isle]

You’re welcome.

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[spice dust]

once again the support team decided to mark my ticket solved even though it is not yet solved. this is the 2nd time already and its been months since my issue has not been solve yet. the fact that people pay for this is insane.

[proper totem]

Hi there,

I'm sorry to hear this. I can confirm there are still no updates on a resolution. I am working with our team to ensure this does not happen again.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pulsar matrix]

How do i setup my streamlabs obs to have chat mod settings like the pic on the bottom has??

https://cdn.discordapp.com/attachments/962371235789025360/1385287537148297256/non_mod_settings_pic.png?ex=6856d68e&is=6855850e&hm=6f50964ce93ace239b30356add19d4e53664375e63d74dff61b7dc6e2f4bd70d&

https://cdn.discordapp.com/attachments/962371235789025360/1385287537781768253/mod_settings_pic.png?ex=6856d68e&is=6855850e&hm=651735f1e1c615d72f7bf762b9a471ce9555bf0df8c9f90b1aec3110cbc943e1&

[dry cosmos]

I got another response from the x accoutn?

[sharp bear]

all of a sudden streamlabs does save when i sign in

everytime it boots its like welcome what are you using streamlabs for

and then i gotta sign in

[drifting hull]

can anybody tell me why I keep getting Check your Internet connection. Couldn't connect to server I'm not entirely sure why this happens and it's only with TikTok. I think. I can see it connects to My TWITCH because my vods will be 1 min long . It's incredibly annoying and I already tried all the steps in the website and the one mentioned earlier. From another User on here. Yes I set the IP to the one on my computer. It's so finicky and weird. I have an Ethernet cable plugged in as well as 1 gig internet

[formal plank]

Is there a way to have multichat integrated into the streamlabs dashboard? Or even a pop-out multichat?

[serene sky]

Does anyone here know how I can change my phone number for My Streamlabs. Been trying to get Ultra, and I have No option to change my phone number.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[quartz ruin]

@quick sandal have you heard anything back

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[median owl]

Hello, is it possible to use Stream Overlays after ultra subscription ends?

[idle mica]

Hello. I can't get Stream Deck to recognize that Streamlabs Desktop is open and active. I need help please

[gritty isle]

Don't run Streamlabs Desktop as administrator.

[idle mica]

okay I'll try that thanks

That did it thank you @gritty isle

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[trim gate]

how do i set up chat pop ups in obs with streamlabs?

[sweet moth]

why when my series x xbox streams to streamlabs console it automatically pops up as a webcam instead of game capture. so my xbox game view is on webcam (but dont have a webcam) and game capture is just blank it wont let me do anything for the game capture. why? PLEASEEEEEE

[vast nexus]

I have an issue involving funds that needs to be solved by June 24th according to the letter I received from Stripe in the mail regarding my Streamlabs Stripe account. I have sent in a ticket, but I’m worried it will not be seen in time in order to solve this. Is there any way to get in touch with someone faster?

[spiral vine]

bruh there is a slow mode enabled

can someone please for the love of god tell me how can i have different urls for my alerts in streamlabs widgets cuz they are aall the same i cant change them or anything like I want 1 url for follower 1 for sub etc,,,,,

[gritty isle]

Yes! That's possible!

1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
2. Click Filter Events. Uncheck everything except for Follow.
3. Copy the Widget URL and add a Browser Source and paste in that URL.
4. Go back to the Filter Events button, uncheck Follow and check everything else.
5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
6. Viola!
7. Profit!

[idle basalt]

HELP!

[spiral vine]

AHHH so i have to this for everything

for every new alert or widget i set up ok thanks

[gleaming tangle]

every time i log into streamlabs it says "complete account setup" and makes me enter my birthdate....can y'all fix this?

[idle basalt]

Y'all are completely useless!

[sweet moth]

YOU AINT NEVER LIED !!

[idle basalt]

I tried getting help twice..... ain't never got it!

I had to delete everything and start fresh! Smh!

[gleaming tangle]

Guys, my alerts are showing up on my stream but i cannot hear them coming through my headphones....I've confirmed i have 'monitor and output' selected in my OBS audio properties....what could be the issue here?

I've also confirmed that my OBS monitoring output is correct

[idle basalt]

Tbh, Google it or ask friends! These people aren't worth your time!

[gleaming tangle]

I just noticed that I have a video file uploaded for my 'image' section, but no audio file selected for the same alert...BUT when i preview the alert in the dashboard, the sound still comes through

[idle basalt]

I'm re-adding all my alerts since I had to factory reset mine.

I use Streamlabs, so I honestly don't know how to get in this situation though!

[neon iron]

@gritty isle Thank you for helping me out like a week ago about my stream contantly disconnecting. Apparently the setting on stremlabs has multiple IPs and for some reason there were some that were not good? I changed it to the correct one and streaming to a different server helped me figure out the problem. no more interruptions! Appreciate the help a lot my dude!

[idle basalt]

You tell them!!

[quick sandal]

nothing at all, I tried reinstalling SLOBS and every means I could come up with myself. I think SLOBS is just going to be a massive let down till they make Twitch VoD a permanent feature no matter what platform(s) you stream to.

[spring pebble]

quick question i got stream labs ultra and every time i click add destination with ultra to add another platform it takes to me google webrowser and tells me to get ultra then the page refreshes and then just doesnt do anything im really frustrated and feel like im in an endless loop cansomeone help me plz

this is so glitch i really dont understan i login with my twitch and then ultra isnt there and then i loging with my streamlabs go to conenct my twitch and i get auto logged off

anyone alive here?

this platform is about to make me commit toaster bath bro

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Hey there. Thanks for being ultra! Link your ultra account to your discord here. https://streamlabs.com/dashboard#/settings/integrations then head over to #vip-support

[twilit flare]

hi

why i cant login to kick on macOS???

[gritty isle]

Our Kick integration isn’t yet available on MacOS.

[eternal terrace]

where is the channel #AI-game-highlighter-testing

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[twin crystal]

does anyone know how to fix this? I meet the requirements to stream. I constantly relink my tiktok account and this still pops up

[elder spruce]

Hello, good evening. I need your help. Do you know what these following options are for? I was trying to stream Left 4 Dead 2, and when I deselected it, I started seeing this in the game capture. Please.

I deactivated them but I would like to know what they are for, honestly. I speak Spanish so excuse my English.

[oak atlas]

My microphone is echoing and I 100% confirmed that streamlab software is the issue.

[solemn vale]

can someone help me my stream is like a rectangle lmao

it aint suppposed to be like that i assume

like its only getting 10% of my screen

[gritty isle]

Your Output Resolution is set for the vertical format. The Base Resolution should be set to the resolution of your monitor.

If the Output Resolution is set to 1080x1920 then switch it to 1920x1080.

[gritty isle]

You applied for and were granted Live with Streamlabs? Live with TikTok Studio is a different permission and having that doesn't automatically give you permission to Live with Streamlabs.

You can check here:

https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[wispy latch]

# Having a problem where an echo is heard on your stream?```
- Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to **`Monitor Off`** <https://i.imgur.com/TMR36co.png> 
- They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: <https://i.imgur.com/bbh5oyx.png> 
- If none of these resolve the issue, it could also be that you have your stream open *(unmuted)* in another browser window.
- Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: <https://i.imgur.com/3xNWNg0.png>

[spiral dagger]

Do I ask for help here if I have an issue with streamlabs?

[calm sorrel]

need help? i have went the cheaper way to use a capture card and it showed up and disappeared

[gusty umbra]

You sure do!

[jovial tundra]

Would anyone here know why my alerts and chat box don't work when I use OBS Studio, I'm on linux so I cannot use the Streamlabs plugin. If anyone could help it'd be greatly appreciated.

[sacred sky]

hi just waiting for a response see if i can find some other opinions. twitch is going to be able to do vertical. and streamlabs has vertical options. however. when i try to go horizontal and vertical. it says All platforms are currently assigned to the vertical display. to use dual output you must stream to one horizontal and one vertical platform. do you want to go live in single output mode with the horizontal display?
its a little confusing can we not go both to one platform?

[gusty umbra]

Twitch is considered a horizontal platform. So to dual output, you would need to select a vertical platform (TikTok in your case). With an ultra subscription, you will have more options.

[sacred sky]

thanks traysurfer appreciate I just heard the news that some might be able to stream vertical. also finally googled some more info as well just to confirm it wont go vertical until sometime later this year? so i might be getting ahead of myself and confusing myself.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[void sigil]

Hello everyone

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Hello

[void sigil]

How’s it going? I been promoting my channel sharing it lately

[lean canyon]

So I’m starting to stream again and make content with my buddies but I’m running into an issue. When I start my stream my frames drop to hell… and then my stream starts getting laggy and for some odd reason more delayed as it goes on. The picture I provided is my capture card using to connect to my laptop and ps5. Anybody know how I can resolve this issue?

[gusty umbra]

Are you getting dropped frame notifications in streamlabs?

What are your stream settings? Resolution, fps, bitrate?

[gray adder]

when im streaming the stream looks like the game is running slow but its fine when im playing

[low hull]

Hello while streaming today my game froze, then in Steamlabs it froze there too, when the game unfroze it was still frozen on Streamlabs, I changed scenes hoping it would get unstuck. It did not. I closed Steamlabs. when I opened it back up it brought me to the page asking if i'll be live streaming or recording, then the login page, etc. How do I get all my old scenes, settings, sources etc back? thanks!

[delicate scarab]

Hi there is there any way I can speak with a tech support?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Do you have a dedicated gpu? What’s on the video settings page? Are you trying to stream 1080p60fps?

[gusty umbra]

We are community support here. So you ask your question, and if somebody knows the answer, they can respond. You can also submit a ticket via this link. https://support.streamlabs.com/hc/en-us/requests/new be advised, tickets are answered in the order received and it can be some amount of days before they get back to you. Lastly, if you’re an ultra subscriber, you can link your streamlabs and discord and get access to the #vip-support channel for immediate assistance.

[gray adder]

My gpu is a rtx 5060 ti

[gray adder]

And to stream at 1080p 60fps

[gusty umbra]

I’d recommend changing your encoder to NVEC so it uses your gpu instead. That should help you out.

[gray adder]

I'll try that tomorrow

[oak atlas]

My mic is echoing and whistling and I tried it on different apps and software and it works fine, so the problem is on streamlabs. I noticed that when I ''test audio'' on streamlabs, the audio monitoring automatically change from ''monitor off'' to ''monitor only(mute output)''.

[heavy frigate]

anybody knows why my tiktok permit is revoke everytime i try to go live on tiktok using streamlabs?

[grim mica]

Good evening, I encountered delay problems in streaming on Twitch (not on YouTube despite streaming on two platforms with multistreaming). Do you know how I can solve these problems?

[olive hazel]

My streamlabs has been disconnecting my streams over the last few days.
i have restarted the program, checked all my setting and checked my network and nothing is working.
it's only started doing this over the last week.
can someone help me

[gusty umbra]

There is a known issue for that. You can look at the details here. #known-issues message follow the instructions inside the details to submit a ticket for it.

[gusty umbra]

Hey there! If you’re multi streaming, you must be an ultra subscriber. Use this link to connect your discord to your stream and head over to #vip-support for your issue! https://streamlabs.com/dashboard#/settings/integrations

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ocean kindle]

Hello! Can anybody help me please with Dual streaming adding delay pls? I have dual stream to twitch horizontal and youtube vertical and for some reason, after multiple tries, on horizontal my stream adds delay eventho I have not ticked a single box to it and i dunno what to do. My youtube stream works perfect but on twithc I get a little pause every 5-10 seconds and it buffers then instead of loading up to the stream it adds a little delay. I have checked after an hour or so I got like 8-12 minutes of delay

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[stone widget]

Hey how do I reset Streamlabs to factory settings?

Ive been googling and it's all stuff that's outdated. I even looked on the website and searched reset

Did you ever get an answer to this? I asked the same thing.

[novel wedge]

No but i do have some options go to dms

[near crystal]

i'm having an issue turning on and off a source on my Stream Deck using the Streamlabs OBS command, here's a video showing what I mean

[harsh karma]

Streamlabs cloudbot kills any link even though they are whitelisted in the bot?

[tired hazel]

Where do I find my log in details? I've lost them and I can't remember which email I used and I can't remember my password but I'm worried if I get logged out 😔

Also, my cloudbot doesn't work (I've tried EVERYTHING to get it to work but it won't work). Please can someone help me. I'm happy to share my screen to show my settings.

Finally, the notifications don't work either 😐 Again I'm happy to share my screen to show my settings.

Any help would be greatly appreciated ☺️

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[tired hazel]

Where do I find my log in details? I've lost them and I can't remember which email I used and I can't remember my password but I'm worried if I get logged out 😔

Also, my cloudbot doesn't work (I've tried EVERYTHING to get it to work but it won't work). Please can someone help me. I'm happy to share my screen to show my settings.

Finally, the notifications don't work either 😐 Again I'm happy to share my screen to show my settings.

Any help would be greatly appreciated ☺️

[idle basalt]

Have you tried forgot password on a different device and put in your email?

[gritty isle]

If you're asking about your Streamlabs ID, you can see that here: https://streamlabs.com/dashboard#/settings/account-settings/slIDSettingsPage. If you need to reset your password, there is a Forgot Password link on the Sign-in screen that you can use.

[knotty lily]

Hello, I recently opened my Throne account and added a Streamlabs integration. The alerts and such work, however I have no idea where the alert itself should be updated at. In the integration, it says I can update the alert in my dashboard at Streamlabs, but unless there has been an update to the dashboard which made it not possible to do so at the moment, or completely removed it, I don't know where to find it
Edit: My general settings for alerts are different, then what the Throne alert appears like

[gray adder]

done that but still the same

nvm its only like that for me but if i use another twitch acc its completly fine lol

[gritty isle]

You edit the Throne alerts on the Throne web site directly, not on the Streamlabs web site. Their wording 'StreamLabs Panel' is confusing. https://help.throne.com/en/articles/7258782-throne-stream-alerts-via-browser-source

[knotty lily]

Yeah, but that's a browser source editor, not the Streamlabs integration itself

I'm using that right now, since the integration is weird

Just to clarify, the upper left corner is the Sl Alert Box and the bottom right is a browser source

[gritty isle]

From the Throne Support guide I linked above:

1. Customize your Stream Alerts until you are happy with the look and displayed message.
2. Copy the link to paste into your broadcasting software e.g. OBS.

So, as you're setting up the integration on Throne for Streamlabs, you have the ability to customize the alerts then. There is no way on the Streamlabs web site to edit Throne alerts.

[haughty saffron]

hey guys question! i got the new update that allows u to multi stream via obs with the stream labs plugin. i like that there is now a multi chat that i can see in obs but im wondering if anyone knows if there is a way to get it to be on my live stream screen so viewers can see. i currently go through stream labs for my chat and that has been working for twitch. i even got the stream labs subscription to get the multi chat option and both kick and twitch are selected but it still wont show the kick chat messages. if anyone could help that would be appreciated thank you!

[knotty lily]

Well yeah, but the Sl integration and the setting you are referring me to are two different things. Appreciate your help though. I've made a ticket to get a better understanding

[gritty isle]

You're welcome.

[gritty isle]

As to you first question, you would use our ChatBox widget to have chat shown on stream. You can configure the Chatbox Widget here: https://streamlabs.com/dashboard#/widgets/chat-box. Include in in your scene in OBS Studio with a Browser Source.

As to your second question, I'm not sure how multistream chat works via the Streamlabs Plugin. Do you have a Streamlabs Ultra subscription?

[haughty saffron]

i already have the chat box widget set up with my stream! i’ve been using it for a while now for twitch only. now that there is a multi stream feature i got the stream labs ultra subscription that allows u to have multiple platforms chats in one but its not working. both platforms are checked in the chat box widget area but its still only allowing twitch chats to come through

[gritty isle]

Okay, go ahead and link your Discord per the following instructions and ask over in the VIP Support channel, which is one of your subscriber benefits. 👇

[wispy latch]

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats

:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: Upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[haughty saffron]

thanks so much! will do once i’m home from work so i can actually have stream labs open lol!

[gritty isle]

You're welcome!

[mint eagle]

Guys, I currently stream dual feed on youtube, but each stream chatbot only seems to work in one of the feeds and I don't how how to choose which one, or if there is a way to make it work it work in both. Any ideas?

[gritty isle]

Chatbot and Cloudbot will only connect to the first stream that is seen over the API. There is no way to choose, force it to connect, or change it to a particular stream.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[mild prism]

When im in a discord call with 2 others i want that people in my live streamw ont hear them
[19:50]
How can I fix this ?

Discord voice call and Live stream separated

[gusty umbra]

Hey there...I replied in the other channel

[mild prism]

hi 🙂

i hope it works i will find out later when i go live 🙂

[junior moth]

my custom code doesn't work. Like, the custom code never does anything no matter what i do. I put in HTML? Doesnt render it. JS function? Doesnt do it. Option fields set up? Doesnt display them. Had to use custom HTML files instead.
Also, my custom playlist player has random issues (only as a browser source) where the audio randomly increases in pitch and gets distorted no matter what i do. The player has visual elements too so unless i find a Custom Code solution (which doesnt work) its the best i can have...

[lime finch]

sooo.. i had my issue before and i got my TikTok back and then i get to go on and stream again and then it kicked me again with the no access error! literally today at 6/23/2025 not even 5 days of access?

[gritty isle]

I would reply to that email and let the staff know you're still having issues. There's nothing we can troubleshoot about this here in Discord other than unmerging and remerging your TikTok here https://streamlabs.com/dashboard#/settings/account-settings/platforms

[lime finch]

yes sir. i did that right now. thank you. for being so awesome

[gritty isle]

You're welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[exotic mesa]

Hello, I adjusted my stream to 2k but the 2k option is not reflected on my Twitch channel. Could you tell me what the error is and provide a solution, please?

[quartz ruin]

@quick sandal have you tried again?

[split condor]

hi iam a small youtuber and recently have tried improving my quality by using cqp now my buddy shadowfighter pro uses cqp level 1 with the exact same settings i use but when i got to record like 30 seconds to 5 minutes into the recording i get an error that says NEVC Error: get_encoded_packet: nv.nvEncLockBitstream

i have a 4070ti and i checked gpu utilization and it doesnt seem to be using anywhere near 100% and yes i understand cqp quality of 1 is going to make a massive file size but i have fast internet and am trying to get the absolute best quality i can when my friend uses the exact same settings he has no issues

[marble wind]

@split condor are you recording to a hard drive / a USB drive?

[split condor]

an ssd

samsung 990 pro

[marble wind]

@split condor some nvidia drivers, the ones that came out with the rtx 5000 series GPUs, had this error frequently, install the newest drivers, or drivers that predate the rtx 5000 series GPUs' release

[split condor]

i tried installing the newest drivers that didnt work so i should roll back to before 5000 series and give it a go?

[marble wind]

@split condor how exactly it didn't work? it should have worked

[split condor]

idk i got the same error

updating to the lastest drivers worked fine just got the same recording error

[marble wind]

@split condor post a screenshot of settings>output>recording and settings>advanced

[gritty isle]

Interesting error. 👀

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[split condor]

b frames is set to 0

[marble wind]

@split condor also, is your graphics card factory overclocked / manually overclocked? if yes, you can run msi afterburner and manually reduce GPU clock speed slightly (~200-300 mhz), this was useful for some people with rtx 2000 series cards at some point

[split condor]

it is factory and manually overclocked

[gritty isle]

CQ level of 1???

[split condor]

yes

[marble wind]

@split condor disable the manual overclock, also change preset from p7 to p2 and multipass mode to single pass, try recording again

[gritty isle]

Why?

[split condor]

because i do not care about file size only quality'

but lowering the preset and changing to single pass will reduce quality

my friends has the exact same settings using a 4090 with no issues

[gritty isle]

I guess you have massive amount of free disk space?

[marble wind]

no, in cqp the preset only affects compression efficiency, you'll get larger files of same quality

[split condor]

iam so confused rn

[gritty isle]

Have you done a clean install of the Nvidia drivers?

[wispy latch]

# Perform a clean installation of your GPU drivers:```
:arrow_right: :link: <https://streamlabs.com/content-hub/post/clean-install-of-graphics-driver-tutorial>

[split condor]

i can try that

[gritty isle]

Sounds like a driver setting might be borked…

[split condor]

i mean it shouldnt be performance related i have 12gb of vram

[marble wind]

don't skip troubleshooting steps like that, if mine is correct, you'll be on a wild goose chase

[gritty isle]

Not doubting the performance aspect of the VRAM.

[split condor]

yeah the only reason iam confused is that my friend is using a 4090 and the same recording settings with zero issues

iam trying a clean install now

do yall have any voice channels in here so i dont have to type

[gritty isle]

Sorry, we don’t. For moderation purposes, all support has to be done here in these channels.

[split condor]

gotcha

[marble wind]

@split condor do you have microsoft edge running as well, and/or, are you closing any web browser windows?

[split condor]

whats weird is when i use a cqp of 10 it doesnt have any issues

i did have chrome opened but it was only using like less than 1% of reasources

[gritty isle]

I wonder if your system is getting IO bound trying to write to the disk.

[split condor]

what does that mean

[gritty isle]

That means the disk controller can’t keep up with the requests being sent to it.

[marble wind]

nah, i/o bottlenecking would falsely show as "encoding lag" and the video would have either stutters or corruption artifacts

[split condor]

yeah the video looks fine

[gritty isle]

Okay

[split condor]

restarting pc rq one sec

[marble wind]

my current guesses would be (sorted by confidence):
a) gpu drver crashing from manual OC
b) gpu drver crashing from factory OC
c) p7+2pass
d) corrupt gpu driver install

[split condor]

well iam gonna give it a go fresh install of gpu drivers and manual oc disabled

[gritty isle]

Let us know how it goes.

[spice tide]

I am switching from lightstream to streamlabs on console. I set everything up, made accounts, logged in and everything, but whrn i try streaming on my xbox and press "go live", it kicks me out. Any tips?

[split condor]

okay that time it instantly failed

[gritty isle]

Can you elaborate on “kicks you out”?

[spice tide]

Like it automatically closes the menu without starting a stream

[gritty isle]

I’d try change the setting detailed here then #technical-support message

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[spice tide]

Ooohh ok thx👍

[gritty isle]

You’re welcome and also check this: https://streamlabs.com/content-hub/post/streamlabs-console-update

https://streamlabs.com/content-hub/post/streamlabs-console-faq

https://streamlabs.com/content-hub/post/multistream-streamlabs-console 

[split condor]

okay so i tried it again this time it made it to 2 mins 40 into the recording then it threw up this again

[gritty isle]

I sort of suspect the video card maybe failing…. Anything posted in the Windows Event Log?

[split condor]

where should i look in the event logs to find the error

[gritty isle]

I’d try setting Keyframe and Max B frames to 2.

[gritty isle]

Hit the windows button and type event log and it should come up.

[split condor]

is it this

[gritty isle]

Yes. Open Windows Log then choose System.

Will be lot of events in there. Might have to look back a bit.

[split condor]

what exactly am i looking for

[gritty isle]

Look at the Error entries. Could be nothing here. Just curious.

[split condor]

it says The GameInput Service service terminated unexpectedly. It has done this 6 time(s).

The GameInput Service service terminated with the following error:
The compound file GameInput Service was produced with a newer version of storage.

[gritty isle]

That one is okay I think. I seem to recall seeing on my system.

[split condor]

see what i dont get is my friend is using the exact same settings with zero issues just with a 4090 it also seems to be random as it can happen immedietly or 10 mins or 2 mins into a recording

[wispy latch]

@quaint seal Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines. Thank you!

[gritty isle]

And you’re only recording?

[split condor]

yes only recording

and i never had any issues even recording at 50k bit rate with cbr

and i imagine even if i recorded at 100k bit rate with cbr i would have no issues

[gritty isle]

I have some steps for you to try. Please go through all the Streamlabs settings (click the ⚙️ icon) and screen shot each one or make notes about each setting. The next step will clear the your cache and settings so you'll need those screen shots or notes.

In Streamlabs Desktop, go to Settings > Get Support and click the Delete Cache and Restart button. That will clear the aforementioned cache and settings and restart Streamlabs Desktop.

You won't lose your scenes and sources and widget settings.

You might also need to log back in once Streamlabs Desktop restarts.

Let me know how it goes.

Tip, for those settings pages that are long, you can drag the settings window vertically so you can get it all in one screen shot.

[gusty moat]

how do i remove the streamlabs to obs plugin? i have switched to restream (nothing wrong with streamlabs but its time for me to move on) and now when i go live i cant stream on restream at all. if i find out how to do it before anyone can help me ill let you guys know

[split condor]

so i cleared the cache logged back in all my scenes are fine what do you want me to do now

the settings ss's are from before clearing cache wasnt sure if i was supposed to do that first

[gritty isle]

You should be able to uninstall it via Add/Remove Programs. Make sure you don’t have OBS running.

[split condor]

rufus should i try to use the same settings again and give it a go

[gusty moat]

thanks

[gritty isle]

Those setting look okay and these should not affect recording but please don’t check these three options.

[gritty isle]

You’re welcome.

[gritty isle]

If you’ve cleared the cache and set your settings back, go for it.

[split condor]

what color format and color range should i be using

[gritty isle]

Leave them where they are for now.

[split condor]

okay

well now it looks like this

[gritty isle]

Well, dang it.

Okay, quit Streamlabs Desktop. Go to the Streamlabs web site and download a fresh Streamlabs Desktop installer.

Run the installer as administrator and let it install over your existing installation. At the end of the installation, don’t let it launch Streamlabs Desktop but rather quit the installer.

Reboot your PC and try again.

[split condor]

okay trying that now

same error again

[gritty isle]

What exact video card do you have?

[split condor]

i have (https://www.amazon.com/MSI-GeForce-RTX-4070-12G/dp/B0BNWBJ8Z6?th=1)

[gritty isle]

And what driver version do you have installed?

[split condor]

the latest

[gritty isle]

All I can find via google is this was an issue for the GTX 1650 gpus last year on the 551.61 driver and you don’t have that card and an even later driver.

[split condor]

yeah

iam gonna try the drivers before the 50 series came out

maybe we could talk to a dev about it?

[gritty isle]

devs aren’t on discord. You can certainly hop over to #vip-support and work with a staff member.

And I’d let them know what all we’ve done here so as not to duplicate efforts.

[marble wind]

@split condorhave you tried p2 and single pass yet?

[split condor]

will it degrade quality at all

btw tried the older driver it made it to 8 minutes

[marble wind]

@split condor at the present, you're not getting a recording at all, do you care? (the answer is no, it won't)

[split condor]

okay i will try it

and i am getting a recording it just throws up the error after 8 minutes but yes i do care if it isnt at the max quality thats what my channel is all about brother giving people good old fashioned lets play videos at a very high quality

[gritty isle]

I’d try option and see how it goes.

[split condor]

yeah it threw up the error again

force gpu as render device is already checked

[gritty isle]

Uncheck it.

[split condor]

ok

[gritty isle]

Sorry I misworded my post.

[split condor]

ur good

yeah still getting the same error

[gritty isle]

And it errors with p2 and single pass?

[split condor]

p2 single pass gave the same error btw

yeah was just about to say that

[marble wind]

@split condorwithout undoing existing troubleshooting steps, try:
a) changing color format from nv12 to i420 in settings>advanced
b) running obs-studio, importing your streamlabs settings, and using nvenc there

[split condor]

do you want me to try each one separately

[marble wind]

these aren't mutually exclusive, try both

[split condor]

okay yeah the first one just made slobs hard crash

[marble wind]

immediately, or when starting recording?

[split condor]

immediately

[gritty isle]

Try CQ level 15. I know it’s not what you want but let’s see what happens.

[split condor]

well yesterday i did it at 10 and it worked fine no issues

but there was a very noticable degradation of quality

[marble wind]

i still can't triage this properly, this could be a bad gpu driver, or a bad gpu, or some new bugs in streamlabs desktop
all 3 are plausible

[split condor]

its not the gpu driver ive tried 3 different drivers

my friend is using the exact same driver and settings just using a 4090 instead of a 4070ti and he has had 0 issues

[marble wind]

rule out streamlabs desktop, then, record with obs-studio or ffmpeg

[gritty isle]

Yeah, try OBS. Easy to install and import scene collection.

[split condor]

yeah i tried it still the exact same error

[gritty isle]

My bet is your system struggles with CQ level 1.

[marble wind]

run msi afterburner, set gpu clock speed adjustment to -200 mhz, set power limit to 90%, see if it still crashes

[split condor]

okay

yeah crashed soon after starting the recording

[marble wind]

@split condor link logs from obs-studio (help > log files > upload current)

[marble wind]

@split condor change color format from nv12 to i420 in settings>advanced, see if it still crashes

[split condor]

okay

obs hard crashed

[marble wind]

@split condor i'm almost out of things to rule out
run display driver uninstaller https://www.guru3d.com/download/display-driver-uninstaller-download/ , install nvidia drivers again; if you still get the same crash, it's a faulty graphics card, try to get it replaced or repaired

[gritty isle]

Are you running a “debloated” version of Windows?

[split condor]

dude its not the graphics card

[marble wind]

obs-studio's crash log backtrace blames the gpu driver components, and since you already confirmed the gpu driver install is intact, the gpu is the last remaining suspect

your settings are valid, i've done lossless and lossy nvenc in both 420 and 444 and didn't crash

[split condor]

dude this gpu has had zero issues recording at 50k bit rate on cbr and has had no issues otherwise

i could even crank it to 100k bit rate and it would have no issues

if the gpu was having issues it would have crashed while using cbr

it is most likley a bug with slobs cqp encoder

[marble wind]

i'm out of ideas and guesses, you can choose to act upon my advice, or do something else, but this is as far as i can take you

[gritty isle]

My suggestion is to increase the CQ level until you don’t get the error. Since the same error happens in OBS, I can’t blame the encoder.

[split condor]

what settings do i need to use for display driver uninstaller

[marble wind]

i think you only need to click "uninstall and reboot"

[desert briar]

if you have a ultra you can get help from streamlabs

[gritty isle]

Streamlabs Desktop is built on the open source of OBS Studio.

[marble wind]

..i forgot the exact text, should be something like that

[gritty isle]

Yes, I did mention the #vip-support channel.

[desert briar]

ok

[split condor]

okay iam re installing drivers

i can almost guarantee a few others are having the same issue

[marble wind]

bring them here, then, or to obs-studio support

[split condor]

i would imagine they all just gave up no one cares about quality as much as i do 😂

[marble wind]

there is a number of presently unsolved issues i could probably solve if i had more data points, like that super rare webm corruption glitch

[gritty isle]

I’d submit a ticket and include all the trouble shooting we’ve done here so far.

Submit a ticket here: here https://support.streamlabs.com/hc/en-us/requests/new

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[split condor]

yeah still the same issue even after doing what you said @marble wind

[gritty isle]

My suggestion is to increase the CQ level until you don’t get the error. Since the same error happens in OBS, I can’t blame the encoder.

Or submit that ticket.

[marble wind]

@split condor contect the graphics card seller or prebuilt pc seller you got this from, see if you can get a replacement

[split condor]

could it be due to the refresh rate of my monitor

my friend is using 120hz iam using 240hz

[gritty isle]

Doubtful but try setting your monitor to 120.

[split condor]

i will try if vip support doesnt work

[near crystal]

i'm having an issue turning on and off a source on my Stream Deck using the Streamlabs OBS command, here's a video showing what I mean

[gritty isle]

Don't run Streamlabs Desktop as administrator. If the probelm remains, delete and add the button back.

The issue is with the Stream Deck app. Support for Streamlabs Desktop used to be bundled in the Stream Deck itself but with the V6.9 update, they moved it to a plugin.

If you've updated your Stream Deck to V6.9, go to the Elgato Marketplace and install the Streamlabs Desktop plug in.

[near crystal]

yeah I've tried refreshing the plugin and removing and remaking the button, didn't do anything. haven't been running as administrator. I have the plugin installed

[blissful gulch]

its not letting me put my YouTube account in

[gritty isle]

I’d wait until the morning and then ask again over in the stream deck channel at the Elgato discord.

[near crystal]

alright

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[sweet ivy]

Hi, I used multistream and streamed on TikTok. In the first stream I got a strike (for saying I hate germans as a joke, cause Im german. But TikTok moderation robots saw it as hate speech so i got a 7 day break for that). Now after the 7 days I tried again and Im able to stream on TikTok directly, but when i try to do it with multistream via streamlabs - I get a decline for connection to TikTok cause I violate the rules and show me I have to wait 30 days.
So Im free on TikTok, but streamlabs dont see it. What can I do?

[outer pike]

Is the highlight available on the app? That would be so convenient

[gritty isle]

Go here and check on your Live with Streamlabs permission - which is completely seperate from Live with TikTok Studio.

https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If your Live with Streamlabs is still revoked, suspended, or banned, you'll have to reach out to TikTok. TikTok alone grants or revokes permission to Live with Streamlabs. Streamlabs cannot see and does not know why TikTok makes their decisions.

[gritty isle]

You mean the AI Highlighter? It's not available. Not sure when it will be released.

[outer pike]

Yes sorry and ok gotcha. No problem

[lime finch]

You are correct. It does work you do have to be patient. I got them back and I lost them immediately.

[lean canyon]

I’m trying to add a follow goal source on stream lab but when I do it I don’t see anything but I can move the box?

I know it says chat box in the vid but it’s the same issue for any source.

[gritty isle]

Looks like the source you have selected says Chat Box. Is that correct? Depending on what platform you are using, chat is not always available: on Twitch Chat is always available.

[lean canyon]

Yeah mb I deleted the follower goal, but it’s the same issue. I can move a box but nothing is visible

[gritty isle]

Are you streaming to Twitch or another platform?

[lean canyon]

Twitch

[gritty isle]

In Streamlabs Desktop, go to Settings > Advanced > Source and uncheck 'Enable browser source hardware acceleration', click Done to save the settings, restart Streamlabs Desktop, and test again.

[lean canyon]

Yeah it’s still invisible

[gritty isle]

Did you add the Follower Goal Widget or did you add it as a Browser Source using the widget URL? Screen shot the settings you have for the Follower Goal Widget https://streamlabs.com/dashboard#/widgets/followergoal

And for transparency, I'm also busy at work so my replies may be slow. Please be patient.

[lean canyon]

I added it as a widget, and no worries about slow responses,If you would like we can resolve this later as I am not that busy today.

[gritty isle]

Screen shot the settings you have for the Follower Goal Widget https://streamlabs.com/dashboard#/widgets/followergoal

[lean canyon]

Ayyy I started messing with stuff and I got it, thank you for your time. I may have some more questions later. Try and enjoy work!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Disable Custom HTML/CSS and save the settings.

[iron anvil]

Good morning, i have a problem Trying to stream on xbox series x, i have follow the steps from tutorials, well im go to console , i log in by twich, set up the scene, but when i go to the xbox live streaming menu, more options, destiny stream labs , but when i click on star streaming, the transmision dont work

[cold marsh]

Good afternoon, I'm having issues with Streamlabs Ultra.
I recently purchased the Ultra version so I can stream on both YouTube and Twitch, but nothing appears under the Settings > Multistreaming option. No options show up at all.

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber.

Please link your discord via the instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

👇

[wispy latch]

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats

:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: Upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[cold marsh]

Done, thank you!

What channel is?

[gusty umbra]

#vip-support is where you want to go!

[gusty umbra]

Do you have an active streamlabs console or ultra subscription?

[iron anvil]

Aahh so that is missing , no i dont, thanks for your advice

[gusty umbra]

No worries. If you don’t want to purchase one of those subscription, Xbox has a built in Twitch app that you can stream with for free. It doesn’t have much (any) customizations. But it works. You can also go the capture card route and use streamlabs desktop to stream your Xbox.

[lost gulch]

how do i cancel my subscription

[gritty isle]

For Streamlabs Ultra or Streamlabs Pro, you can do that here: https://streamlabs.com/dashboard#/membership.

For Streamlabs Console, you can do that here: https://console.streamlabs.com/account#/general

[lost gulch]

i dont see a cancel membership button

[gritty isle]

Which subscription are you trying to cancel?

[lost gulch]

the email said i can cancel before my free trial ends

the annual one

[gritty isle]

Please submit a ticket here to cancel: https://support.streamlabs.com/hc/en-us/requests/new. Please be sure to provide one of the platforms and channels (like Twitch/MyChannelHere or YouTube/MyChannelHere) or Streamlabs ID of your account to assist the staff in finding your subscription so it can be cancelled.

[lost gulch]

thanks

will i get an email about my subscription ending

[gritty isle]

Tickets are answered in the order they are received. Responses to a ticket will come to your email.

[lost gulch]

Ok thanks

[gritty isle]

You're welcome.

[pale salmon]

Hi!
I'm wondering if there's a way for me to separate my alerts into different widget links for OBS.
I want one link for all my usual follow and sub alerts, but I'd like a separate link for Tiltify donations.
Is this possible at all?

[gritty isle]

Yes! That's possible!

1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
2. Click Filter Events. Uncheck everything except for Follow.
3. Copy the Widget URL and add a Browser Source and paste in that URL.
4. Go back to the Filter Events button, uncheck Follow and check everything else.
5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
6. Viola!
7. Profit!

[pale salmon]

Ill try this right now, thank you!
(I really need to learn to start setting these earlier than the day before VSS lol)

[gritty isle]

You're welcome!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pale salmon]

IT WORKED! Thanks so much 😄
Now I'm able to fully highlight the donations

[gritty isle]

You're welcome!

[livid lava]

not sure if this is the right place to post but looking for clarity.
for now to stream vert and horizontal to YT i've had a custom stream key that is vertical. Does the "Both" functionality for YT now work?

[snow lichen]

how to i update this link name?

[gritty isle]

You have an active Streamlabs Ultra subscription?

[snow lichen]

no...

[gritty isle]

It should work on Both, but we're had reports of it not working. Let us know how it goes.

[snow lichen]

no...

[gritty isle]

You should be able to update the domain name but some features to require Ultra. https://streamlabs.com/content-hub/post/creator-sites-the-website-builder-and-commerce-platform-where-live-streamers-can-build-their-brand.

[livid lava]

test stream worked! thanks 👍

[gritty isle]

YAY!!! You're welcome!

[gritty isle]

@snow lichen You would need a Streamlabs Ultra subscription in order to change the domain of your creator site.

[snow lichen]

okay 😦

[spiral escarp]

how do i create streamlabs token

[gritty isle]

For Streamlabs Chatbot or someting else?

[spiral escarp]

yes

chatbot

[gritty isle]

Thank you for confirming that.

Generate new tokens for both your streamer and bot channel and for your Streamlabs account using the links below.

The Copy Token button is broken, so please click to reveal the token then manually copy and paste it into Chatbot.

Recommend using an incognito tab or window for either the streamer or bot account to avoid authentication issues.

Once all three tokens are updated in Chatbot, completely restart Chatbot.

For Twitch, use the links below: 👇

You can use the following links to generate tokens manually!```
💜 Twitch Bot <https://streamlabs.com/desktop-chatbot/bot-auth>

💜 Twitch Streamer <https://streamlabs.com/desktop-chatbot/streamer-auth>

💙 Streamlabs <https://tinyurl.com/StreamlabsOauth>

[spiral escarp]

thank you very much

[gritty isle]

You're welcome.

[pastel vortex]

SLOBS got updated today and all VST plugins that I had (from different developers) had suddenly stopped working. I am getting the same error on all of them.

[gritty isle]

Are you launching Streamlabs Desktop as administrator?

[pastel vortex]

Yes also tried that. Didn't work

[gritty isle]

What version of Streamlabs Desktop do you have now?

[pastel vortex]

1.19.0

[gritty isle]

Okay, thanks, hang on a minute.

[gritty isle]

Submit a ticket here: here https://support.streamlabs.com/hc/en-us/requests/new

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

The try and reinstall the plugins and let us know how that goes.

[orchid zinc]

I can't get this kick screen off stream labs so I can see live streaming just here the game I've tried everything I can do for hours

I want to see the chat but I can not see the game just here it

[gritty isle]

What is that source?

[orchid zinc]

Kick

I try removing the chat for the main screen

[gritty isle]

A browser source I guess for your chat?

[orchid zinc]

Thank u Okay how do I get that off so I can see the game I just here it and I can see the game if I go to my live but the game is not centered

[gritty isle]

Are you wanting to live stream a game and have chat displayed on stream?

[orchid zinc]

Yes I can see my live if go to my stream but I can't see it on stream labs to set the game and set it to fit the screen

[gritty isle]

The remove what ever source that is from that scene. If you're streaming anything but Roblox, add Game Capture and the Chatbox Widget. Make sure that the Chatbox Widget is at the top of the source list.

[orchid zinc]

Okay thank u I will try that thank u

[gritty isle]

You're welcome.

[echo remnant]

My stream is crashing every 2-3 min non stop last 2 days I turned off all overlays what is the problem?

[gritty isle]

Streamlabs Desktop is crashing or you're getting disconnected from the ingest? Or are you getting dropped frames?

[echo remnant]

My twitch stream is crashing every 2-3 min for me and my viewers

Game and internet look good no issues

[gritty isle]

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[echo remnant]

Windows blocked the app from starting says it might put my PC at risk

[gritty isle]

Odd. There's nothing malicious about that app.

Try again.

[clear kiln]

Any idea how to get Vertical Audio Mixer? OBS has it in just a few clicks

[random basin]

https://www.youtube.com/watch?v=Jq3pGZ_jJ0k

Hope that helps @clear kiln

[clear kiln]

Layout editor isnt even there for me

Do I have to be logged in?

[random basin]

I am not sure, can you login and see if it appears?

[clear kiln]

Yeah it worked, that's really stupid

This still isnt what I want. I want a vertical audio mixer, like shown in the image

So turns out that OBS has steam. So I'll just use that instead so I can have 2 OBS open at the same time

Nevermind, it combines the settings so I can't have 2 different instances of OBS open with 2 different settings
I use OBS for general recording and replay buffer with 5 minute clipping, with split audio tracks
I then wanted simple single audio track 2 minute clips so I don't have to edit them down every single time, so I used SLOBS do acheive that. I have a 2nd GPU doing all this work so its not like it affects my actual performance

Also, when changing my layout, all my scenes, sources, and Audio Mixer settings got reset

[echo remnant]

I have updated server settings, started stream and now its not even live on Twitch?

[gusty umbra]

What is your Bitrate set to? Twitch only does 6000

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[echo remnant]

how do I check that?

My stream was fine before started crashing non stop few days ago I don't think its bitrate but how do I check that?

[quick sandal]

Any word on the Twitch VoD issues? My ticket has yet to be answered since Thursday. Which I already know the ticket system was slow to begin with.

[gritty isle]

I never saw a screen shot of the results from the Twitch Test. Did you get it to run finally? Seeing the results would help troubleshoot. Of the quality scores are all zero the. You would need to reach out to your Internet Service Provider.

[gritty isle]

None that I have head, sorry.

[misty moon]

Since the last update, I've been constantly receiving this notification during streams: Your microphone is unmuted but has no signal. What should I do?

my voice is in compare to my video delayed too

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Make sure you have the correct microphone device selected.

[thorn scaffold]

Hi there! I am a brand new user, and in fact dabbling with streaming for the first time. I seem to be getting lower quality streams from streamlabs than I am from other software and after poking around, I can't think of a reason why! Is this the best place to ask for help or thoughts on that?

[lean canyon]

Hello, I was here earlier today and I just have another issue. I’m not completely sure it’s 100% a streamlabs issue but I have a AM8 mic that’s connected to my console and then I have a capture card and a chatlink all connected.

When I try to find my mic in streamlabs I do not see it. Should I plug it in directly to the computer?

And then when I do so will my discord/ ps party hear me?

[gusty umbra]

The mic should be plugged into your PC if you’re using a capture card. Use discord on your PC for party chat and everything gets picked up from streamlabs desktop.

[carmine path]

hi, i can't get cloudbot to connect to my YT livestream. livestream is public... streamlabs is added as mod, I've activated cloudbot on and off, i've logged off/on. Cloudbot just won't connect

[icy sky]

Hello there, I attempted to record a Google Chrome window (what I thought was fairly simple), but when I attempt to start the recording I get the following error message: "Specified object/item/sync point not found. (MFX_ERR_NOT_FOUND)". I'm pretty much a complete novice with this sort of thing, so any ideas where I should be looking? The error message also said to check my streaming and recording settings, but I just don't know which ones specifically.

[acoustic sundial]

Hello my past 3 streams I have been having trouble with my bitrate and the stream just randomly drops. Then when I try to restart the stream I just get an error saying that it can't connect to twitch or any other platform that I was streaming on.

[sick rock]

Hi I can’t seem to login into streamlabs with my main Facebook account , I tried another account and it work just fine, I really need sum help asap

[echo remnant]

Hey Rufus, I have done the test and it gave me all 97 scores on multiple servers and 98 for vienna and warsaw servers so but when I set everything in streamlabs settings > stream to custom ingest vienna I start stream and my streamlabs are working but my stream is not live

[sacred surge]

Is the ability to seperate vod tracks only a premium feature? The option is literally nonexistent in my advanced output settings.

[orchid flax]

You need to login with Twitch to see that option

[orchid flax]

Try resetting the stream key and check

[fallen radish]

hi so im trying to seperate the music im playing on my twitch vod and so far it works but the only problem i have now is that all my twitch are shown but cant be heard on stream because even if i try to add streamlabs as a aplication audio capture id does not capture it can someone maybe help me out

[quartz ruin]

Let me know if you get any updates I’m gonna work on switching to something else in the meantime

[lean canyon]

Yep i did it and now it detects my voice. Now my issue is I can’t hear my laptop/discord if my headphones plugged into the chatlink, or if I use it in my laptop I can’t hear my game audio. Is there a way to do both?

And also when I stream it doesn’t get my game audio

[supple spire]

Hello everyone,
I’m having an issue with my Streamlabs AlertBox in OBS: alerts are showing visually but no sound plays. I’ve enabled “Control audio via OBS,” added the AlertBox as a browser source, and confirmed that the audio mixer in OBS shows no activity during tests. I even copied the AlertBox URL into Chrome and still hear nothing. I’ve double-checked in the Streamlabs dashboard that a sound file is assigned to each alert and the volume is up. Despite all this, the alert sound never plays.

Has anyone encountered this before or can suggest what I might be missing? Thanks in advance!

[fickle ore]

Hello. Why I cant stream two horizontal outputs? I am getting messege that I have to stream one vertical...Why is that so?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pastel vortex]

Same btw. And I had an issue with VST plugins I have mentioned before. I fixed it by installing old version, and not updating it by... Well disconnecting my connection when opening the SLOBS then connecting again.

[hearty vessel]

Hello team, Is there any way for me to save my vertical stream as an instant replay? Currently it is only saving in horizontal. Thanks!

[gritty isle]

The vertical output cannot be recorded.

[hearty vessel]

Gotcha, thanks for the quick reply Rufus!

[uneven brook]

are there any freaking fmail to streamlabs

ur theifs

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[olive spruce]

Has anyone else experienced this? I've never had any issue with streaming streamlabs on a discord call with a friend before. I can stream videos from youtube and other sources, and they can hear those just fine! However, I have been trying to stream a game to them and they are unable to hear the game or any audio within streamlabs. I've:

• Restarted my PC
• Restarted Discord
• Restarted Streamlabs
• Checked to see if the inputs and outputs in discord to reflect my mic and speakers
• Gone into the sound settings and toggled "Give Exclusive Mode application priority" on and off

My capture card is properly registering audio, as are my other media sources. It is not picking up; on stream. I even checked discord's settings, and the settings are to use the experimental audio, and I even added Streamlabs Desktop to the games' list. I'm scratching my head on this one >.<

[lavish harness]

Hi, my streamlabs acces is restricted, saying that my live acces is suspened, but i can go to on tiktok live trough my phone. Seems the same issue as some months ago.

[queen tapir]

yo im trying to capture portal 1 but it wont capture it

can someone help

[native oracle]

Hi. I'm new here and wonder if you can help. I had a Pro Melon account, which is now a Pro Talk Studio account, but haven't had a Streamlabs account. I've just set up a free Streamlabs account, but it doesn't include my Pro Talk Studio account. I want to do some livestreaming from my mobile, so I have a couple of questions:
1 - Is there a separate mobile app for Talk Studio?
2 - If I have to use the Streamlab mobile app, is there a way to have my Pro Talk Studio account recognised by the free Streamlabs account I've just set up?

[thorn scaffold]

Hi there! I am a brand new user, and in fact dabbling with streaming for the first time. I seem to be getting significantly lower quality streams from streamlabs than I am from other software and after poking around, I can't think of a reason why! Is this the best place to ask for help or thoughts on that?

[humble gale]

#support-info

[humble gale]

https://support.streamlabs.com/hc/en-us/articles/35259691237147-TikTok-Live-Streaming-Access-Revoked-No-Violations

[humble gale]

maybe see if your output device in discord is the same as your desktop audio device in Streamlabs Desktop? not sure why that would do it but tbh idk

[humble gale]

you can try the troubleshooting here: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems but you may need to try doing window capture or screen capture instead

[humble gale]

Talk Studio PRO is a separate subscription. An Ultra subscription includes the mobile app and Talk Studio PRO but is more money in general.

However, you should be able to go to talk studio on your web browser on mobile and use it there afaik.

[humble gale]

what exactly is wrong with the quality? also, are your settings exactly the same between the different softwares?

[thorn scaffold]

Yes they are the same, as far as I am aware unless I am missing something critical. I have the bitrate set to 6000 in both Streamlabs and Meld, and tge Streamlabs stream is significantly more "blurry", I think would best describe it. I could link a couple a/b test vods on twitch, if anyone is interested to see the difference!

[humble gale]

could you screenshot your settings > output?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[thorn scaffold]

I think these are the 2 relevant screens?

[humble gale]

untick this. that should help

[thorn scaffold]

Oh interesting.... ok thank you, I will give it a try!

[marble wind]

could you elaborate on how this should help?

[jaunty flint]

why is it when i try to start live streaming on my xbox through stream labs it doesnt work

[gritty isle]

Do you have a Streamlabs Console subcription or a Streamlabs Ultra (includes Streamlabs Console) subscription?

[jaunty flint]

do i need the subscription? Because I just went with the normal version

as in free

[gritty isle]

There's not a free version of Streamlabs Console.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[agile crane]

somebody have this issue??? I'm trying to stop recording but not works... it is continuosly stopping but never happen.

[sonic escarp]

i need help i'm stuck on the second step of going live (start video transmission)

[spice jay]

why can i stream on tiktok through streamlabs on pc and not on my phone?

[rigid sorrel]

I want to translate the Streamllabs OBS Plugin into Japanese. Is there a way to do this?

[gritty isle]

The new integration in Streamlabs Desktop isn't yet available in Streamlabs Mobile. TikTok hasn't approved its use in Streamlabs Mobile.

[gritty isle]

No idea how to accomplish that sorry. I'd submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new

[spice jay]

ohhh thanks, do you think i can get a refund if i submit one because in the app it says with multistreaming there are no limits

[gritty isle]

I don't have any authority to tell you that a refund would be granted, sorry. You'd have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[rigid sorrel]

thank you! I'll submit a ticket!

[gritty isle]

You're welcome! And good luck! 🤞

[deft fern]

I’m trying to stream screen share from iPhone to a custom RTMP but I notice that the visual tends to have quite a lot of artifacts at sections where there are a lot of movement, other than the quality, frame rate and bitrate, are there any other options to help with this?
Maybe encoder?
I know it’s available on android but I can’t seem to find it on iOS

[steady river]

im having problem wit my twitch vod when i stream it disappear and never come back unless i log out and log back in then after when i go live it just disappear again

[grizzled vortex]

Hello, my vertical output is zoomed in although my canvas and output are both set to 720x1280 in order to stream on TikTok. I've been using this same layout for a year and am not sure what's changed? Does anyone have any insight on how I can have this fitted properly. It was fine yesterday and I haven't changed anything

[wicked sierra]

Hello! Any help with the delay between tiktok and twitch/youtube, tiktok is live and tw/yt is 3-4 min behind

[chilly raft]

I'm having the same issue

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[signal cairn]

So I have the multistreaming thing and sometimes, it buffers on all platforms simultaneously. Makes me wonder: do you need the required upload speed on every platform to make it work, or do you just need the necessary upload speed for one platform? Trying to see if StreamLabs takes care of the multistream, or if my isp needs to be the one providing the necessary upload speed to ALL platforms.

[gritty isle]

You are multistreaming with a Streamlabs Ultra subscription?

[undone marlin]

Hi, all of a sudden when i am trying to use virtual webcam on the source output type, I am attempting to output my video capture device but when i select it, it automatically will switch back to the default source that was initially set. Does anyone have any idea how to fix it as it was working up until yesterday and I haven't changed anything

[echo remnant]

I have same issue again, you told me to setup custom ingest stream and after this my stream is not live, resetting streaming key didn't help

[scarlet harbor]

Hello, my account was banned but it's still being paid for, how can I cancel subscription while having a banned account?

[gritty isle]

Submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[shell lion]

I had it working streaming from my xbox but now I can't get it stream from streamlabs or my xbox. hellpp

[gusty umbra]

Do you have an active streamlabs console or ultra subscription?

[shell lion]

yes. I just purchased ultra and restarted stream labs and now it won't bring mine up. I can go to twitch on the web and my phone and it will pull up but using streamlabs desktop and it won't even connect

keeps telling me I need a stream key or something.

[sturdy locust]

hello, i've been streaming for about 8 months in dual output on twitch at 1080p30 and tiktok 720p30 at the same time. all of a sudden, i'm constantly having a red bitrate and live crashes. i discovered it is tiktok that makes me crash, since i tried to stream twitch alone and the bitrate stays stable. have you guys got the same issue? how did you solve that? thank you so much in advance

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Go ahead and unlink your twitch from streamlabs and then reconenct it. Also make sure you log out of streamlabs and log back into it on both your console and PC. That should trigger your ultra showing and then reset that twitch connection.

[gusty umbra]

Also, link your streamlabs to discord for access to our #vip-support channel! Use this link to do that. https://streamlabs.com/dashboard#/settings/integrations

[shell lion]

didn't work

[shell lion]

I have no idea what I'm doing

[granite stump]

around a hr of streaming or a my bit rate is all over the place any help stream runs just fine on obs

[elder plume]

why is my horizontal not horizontal

[gritty isle]

Make sure the Output Resolution on the horizontal format is set correctly.

For example if it is set to 1080x1920, that’s the vertical format. Change it to 1920x1080.

[elder plume]

thank you so much

[gritty isle]

You’re welcome.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[final hare]

I have 6 different follow variations but It's only showing 1 over and over. I have them all set to "as default" but only 1 shows up. any advice?

Condition : Randomly (I cant change it)
all enabled
Frequency : As Default

[granite stump]

After a hr of streaming my stream wants to crash bit rate goes up and down any help

@gritty isle

[gritty isle]

Are you streaming to Twitch?

👀

Knock Knock

[lean canyon]

So if I am on ps5 and in discord on a laptop and they’re both connected to a capture card with chatlink can I plug my headphone in the capture card to hear both my console gameplay and laptop discord?

[hazy loom]

hey, im trying to stream Valorant but every time that i click go live, it gets stuck on loading “start video transmission” and i have absolutely no idea how to fix that because i looked up everything and tried everything i could and still nothing

[muted socket]

Text me
I might have a solution for you

[sick compass]

hey, i tried setting up tipping on SL and it showed me an error everytime someone tried clicking on paypal (when checking out)

after that i tried disconnecting and reconnecting my paypal and now its this

[placid aurora]

Latest patch screwed something up. Microphone is "losing signal" every 5 minutes (but it still works) and my recordings are dropping frames. Everything worked fine before the update and my settings haven't changed.

[signal cairn]

Yep!

[serene nebula]

So when I try and go live on my xbox using streamlabs when I click go live it doesn't start

[marble wind]

@serene nebula do you have an active paid subscription?

[winter mason]

i think i might be locked out of my steam account some how

because i clicked on the same link and now i cant get back in my account on steamvr

[bright moth]

Good Morning guys, i have a question. when i switch from a scene to my "main" scene ALL media files, etc. pop up. how can i disable this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[merry kayak]

I am using the logitech stream cam on my MacBook. Why is the Quality so Bad in streamlabs. I tested it in facetime and there the quality was better

[undone marlin]

Hi, all of a sudden when i am trying to use virtual webcam on the source output type, I am attempting to output my video capture device but when i select it, it automatically will switch back to the default source that was initially set. Does anyone have any idea how to fix it as it was working up until yesterday and I haven't changed anything

[gritty isle]

Thank you bring a Streamlabs Ultra subscriber!

Please link your discord per the instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats

:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: Upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[echo remnant]

Multistreaming on twitch and youtube, again crashing on twitch, tried custom ingest server my stream is not even going live, what is the problem?

[scarlet mica]

Does anyone have any idea how i can unlink my tiktok with an old stream labs account

i want to purchace ultra and it keeps failing and i want to unlink my tiktok ive tried logging in with twitch and other platforms but isnt working

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[vague haven]

i accidently share my alert box link now i wanna change that url how can i do that

[gritty isle]

1. Remove every Streamlabs Widget. they all use the same token.
2. Quit Streamlabs Desktop.
3. Go here https://streamlabs.com/dashboard#/settings/api-settings and click Refresh.
4. Launch Streamlabs Desktop.
5. Add back the Streamlabs Widgets in those scenes where you had them.

[vague haven]

thanks

[gritty isle]

You're welcome.

[merry kayak]

Hi I want to use a Vertical camera but the Quality is bad

[unborn siren]

how do i start steeming my steam games

[gritty isle]

We have a good getting started guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[heady lodge]

Why don’t I see twitch as an option to stream to in streamlabs anymore? I only see YouTube and kick?

[gritty isle]

In Streamlabs Desktop, go to Settings > General. If you have the Disable live streaming features option checked, uncheck it then save the settings.

[hoary falcon]

after the update all vst plugins stopped working, how to fix it? thanks

[gritty isle]

Please reinstall your VST plugins.

[hoary falcon]

I tried reinstalling plugins and rebooting the computer and running as administrator, everything is the same, although before after updates everything always worked, but now for each plugin it says "vst filter error .dll failed to launch you may restart the application or recreate the filter to try again", version 1.19.0😭

[gritty isle]

Okay, thanksd for trying that. I've seen other reports of VST Plugins doing this after the 1.19.0 update. Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[hoary falcon]

Ok, for now, can i undo update or something?

[gritty isle]

You can download a fresh installer and run that, but it may auto update again in the future.

[heady lodge]

thank you! also, i have always logged into streamlabs using the platform that i was streaming to.. for instance, i stream to youtube, so i log into streamlabs via youtube...

if i create a streamlabs id to log into streamlabs... will that change any of my stream settings or themes?

[gritty isle]

Logging in with your Streamlabs ID won't change any stream settings or themes.

[merry kayak]

Why is the preview Quality worse than the Recording Quality and is my Streaming Quality Like the Preview quality or Like the Recording Quality

[gritty isle]

Are you (choose one):

1. Only Streaming

2. Only Recording

3. Streaming and Recording at the same time

4. Streaming but sometimes Recording

[merry kayak]

I only want to stream

[marble wind]

does sld use nearest-neighbor scaling for the preview like obs-studio, or something else?

[gritty isle]

No idea.

[gritty isle]

Screen shot Settings > Video and Settings > Stream please.

[marble wind]

@gritty isle if you have it running, you can check by looking at the preview while smoothly scrolling a page of text;
if it uses nearest neighbor scaling, there will be a lot of flickering in the preview

[gritty isle]

Sadly, I'm at work and can't install non-approved 3rd party software on my work laptop. I can check once I'm home this evening.

I've never noticed an issue with the Preview window though.

[stuck sage]

Hello i have problem to stream in kick. When i do stream says connection lost and go to connect and connection lost again

[gritty isle]

Is your monitor truly set to 1080x1920? And what platform are you streaming to, Twitch?

[marble wind]

@stuck sage what's your resolution (settings>video) and target bit rate (settings>output>streaming)?

[stuck sage]

gave me sec ill chceck

[merry kayak]

i want to stream on tiktok and instagram

[gritty isle]

You Base Resolution should be set to the resolution of your monitor. The Output Resolution looks correct for the vertical format.

[merry kayak]

okay thank you

[gritty isle]

You're welcome.

[stuck sage]

I cant change language

3840x2160 mid

[stuck sage]

i have same what is on 1st photo

when i try stream says is striming but after is connection lost for 1-5 second and return to stream live on for 5s and same setuation

[marble wind]

@stuck sage i don't know if kick.com allows such resolutions, try streaming at 1280x720 at 30 or 60 fps, at 3500 kbps

[stuck sage]

Its working thanks ❤️

[serene nebula]

So you can't do it with the free one

[gritty isle]

There's not a free version of Streamlabs Console.

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[heady lodge]

Thank you for you quick responses!!!

2 more questions:

• Is the only way to multistream to YouTube & twitch simultaneously is to purchase ultra?

• When multi streaming, can I have different output settings for each platform? For example I stream at 12500 bitrate on YouTube but I believe 6 or 8k is the max on twitch.

[gritty isle]

You're welcome.

If you want to multistream to two horizontal platforms, in your case Twitch and YouTube, you'd need an Ultra subscription. If you're wanting Twitch (horizontal) and YouTube Shorts (vertical), you can do that for free with Dual Output.

And no, there isn't way to have different output settings per platform

[marble wind]

@heady lodge try the obs-multi-rtmp plugin for obs-studio, or the aitum multistream plugin for obs-studio, or i heard streamlabs' plugin might also have multistreaming features, but unsure

[heady lodge]

Ok great. Thank you

So if I left my settings the way they are for YouTube at 12500 bitrate, and multistreamed to Twitch and YouTube, would it work? Or would it only work for YouTube?

[marble wind]

iirc the paid restreaming service only sends the video stream as-is, so you're bound by the lowest upper limit, that being twitch's 6 Mbps

[gritty isle]

That would only work for YouTube. You can try 8000 but sometimes with Twitch won't allow that so the safe bet 1280x720 at 6000.

[marble wind]

obs-multi-rtmp can send a 1440p/4k upscale or native 1080p to youtube at up to 51 mbps, while also using the built-in output to stream to twitch, with or without the enhanced broadcasting beta

[void narwhal]

Nothings wrong, but I wanted to ask about the sponsorships. I stream on OBS. Can I still apply for the sponsorships?

[gritty isle]

Looks like you need to stream with Streamlabs Desktop.

https://streamlabs.com/content-hub/post/how-to-apply-for-live-streaming-sponsorships-through-streamlabs

[silk ledge]

When i use streamlabs console it doesnt give me an option to view the stream while streaming

[gritty isle]

Just go to your Twitch channel in a web browser or the Twitch app.

[tiny root]

need to reset my 100 bit default alert as got rid of the gif it uses and cant find it anywhere

tryna find the 100 bits version of this

[wooden ledge]

Hi! Over the last 3 days, my streams have been experiencing severe lags and stuttering. The output settings are standard, my internet connection is stable and fast, the bitrate is normal, and the system isn’t registering any dropped frames. At first, the issue only affected Twitch streams, but now it's also impacting YouTube broadcasts.

Also, invoices are not being generated on my iPhone.

[gusty umbra]

Hey there. Thanks for being an ultra subscriber. Head over to #vip-support for your question!

[heady lodge]

So what would be the solution if I wanted to keep my YouTube as the primary? I need YouTube to stay as is because it gives me the best quality VODS so I can make clips and videos later.

I want to multi stream to other platforms but I’m unsure how I could do it with my current YouTube output settings (1440p at 12500 bitrate)

[desert briar]

Can I need a secondary device to read chats ?

[gritty isle]

Twitch is limiting factor. I'd suggest 720p at a bitrate of 6000.

[gritty isle]

You only have one monitor?

[desert briar]

Android device

[gritty isle]

You should be able to add the Chatbox layer. Android is different than iOS. At least on iOS, you can't overlay anything if your screen sharing.

[dark night]

hi, im just got the live gamer ultra 2.1 and connected it to my ps5 but when i use windowed projector and share screen on discord, it doesnt share the audio? i am on mac silicone btw

[light bay]

@everyone i cant connect my streamlabs to twicth and i have already ultra on my twitch account but i cant connect into my twitch account

[gritty isle]

Can you rephrase that? I don't understand what your asking.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[light bay]

I purchased streamlabs ultra thru my twitch account and now i cant connect it

[gritty isle]

You should have already been logged with your Twitch. Go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and screen shot the page please.

[gritty isle]

Your Twitch is already merged.

[light bay]

yea but but cant open it thru the app

[gritty isle]

Show me what happens.

[light bay]

i think i accidantly miss click on record platform and idk how to change the platform

[gritty isle]

You're not logged in. Click in the lower left where it says Login. Log in with your Twitch.

[light bay]

inloggning page looks like this

[gritty isle]

In Streamlabs Desktop, go to Settings > General. If you have the Disable live streaming features option checked, uncheck it then save the settings.

[bronze shadow]

Any idea why i get unknown error when i try to use Przelewy24 or BLIK as a donation type?

[light bay]

thank you so much

[gritty isle]

You're welcome.

[gritty isle]

Please submit a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with issues involving money here in discord.

[bronze shadow]

Any idea if i need to set it up somewhere as a streamer? I have Paypal connectedd

[gritty isle]

You can only use the Tipping Methods displayed here https://streamlabs.com/dashboard#/tipping/methods.

[bronze shadow]

i can only see paypal here but on donation page its przelewy24 and blik

[gritty isle]

Please submit a ticket via the link above for assistance.

[woeful moon]

Hello this is the second time Streamlabs in bugging out, as well this one source tab keeps coming back every time I take it away "webcam group" as well this first problem I had I do not remember but I fixed by doing a full restart, This time now one of my browser source is not working and it is the the URL but Streamlabs because I did a test to see so now I will have to do a restart again I am not happy.

hold on

[frosty jetty]

Anyone from India

[still meteor]

Hi everyone, I received an email with this title Streamlabs Sponsorships are LIVE! .. I think it reached everyone ... could someone help me on how I can get a sponsorship

[lyric iron]

I'm trying the new sponsorship thing, and after installing it, and clicking on OPEN, nothing happens lol

It appears to be a dead button

[woeful moon]

ok very weird I am using Streamlabs and now the browser source URL does not recognize it as Streamlabs but OBS and now I have to put the OBS URL in Streamlabs this is twisted man I am not happy Streamlabs needs update. So I do not now if I should continue like this or do restart?

[lyric iron]

Haha well I'm glad after reading through this I'm not alone

This looks to be very buggy so far for me as well

[heady lodge]

How does this work?

[gritty isle]

If you’re using chrome or opera, try another browser.

[gritty isle]

Without displaying API tokens, can you elaborate on this?

[still meteor]

@gritty isle
can you kindly help me with my message?

[lyric iron]

Those are the two broswers I use haha

If it can't run on something as universal as Chrome, I dion't think this is iready to roll out

[gritty isle]

You have to apply. The first campaign is US only.

[still meteor]

so the sponsorships are only for us ?? and why did I receive this email that I am from Italy

[merry river]

THE NIT9RO IS STILL OR NO

[gritty isle]

Future campaigns may be available in other regions. It won’t always be US only.

[still meteor]

why can't I access the right sponsorships right now?

[gritty isle]

You had to have claimed it by March 18th and then redeemed it by April 18th.

https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

[gritty isle]

What issues are you encountering?

[gritty isle]

Clear the cache for all time in your web browser, completely restart the whole web browser, and try again. Turn off ad blockers and VPN.

[oak cloud]

@still meteor @lyric iron If you are having issues with sponsorships, please submit an email at https://support.streamlabs.com/hc/en-us/requests/new. That way the sponorships team can answer you directly

[still meteor]

Streamlabs Sponsorships are LIVE!

BIG NEWS - Streamlabs Sponsorships are now live in Streamlabs Desktop! Access paid brand campaigns from Logitech G and more. You don’t need insider connections to get sponsored. Every launch campaign includes guaranteed base pay, with no platform fees*, 100% of the payout goes directly to you. this is the email I received

[gritty isle]

Yes, I got that too.

[still meteor]

ok

[outer quail]

Guys I got an error saying an error occurred with the output. Please check your streaming and recording setting. An unknown streaming error occurred

[marsh flicker]

Hi, how do I unlink my Twitch account from StreamLabs? I'm only streaming on YouTube now.

[gritty isle]

You don’t need to unmerge it. Just leave it.

[outer quail]

@gritty isle yo bro do you know the answer to my question

[lyric iron]

Ok, I finally got to the sponsorship page. Can I ask why a sponsorship for Star Trek Flee Commander has a $50 base pay while StreamElements is giving $410 as we speak with higher conversion rates?

Also, why the heck is Ultra even in the picture here. Making it look like pay for play for sponsorships is not a good look imo

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[outer quail]

Ok hold on bro@gritty isle

I got the same error

Again

I tried again now it's telling me the encoder is taking too long to encode @gritty isle

[gritty isle]

What platform are you streaming to, Twitch, YouTube, Facebook, Trovo, X, Kick, etc?

[outer quail]

Twitch & sometimes Yt. Mostly twitch

[gritty isle]

Screen shot the Confirm & Go Live screen please.

[outer quail]

https://prnt.sc/w83VCmsHuPgr

@gritty isle

[gritty isle]

Twitch does not have support for AV1. Only YouTube does.

[heady lodge]

Wait, is KICK the same as twitch? Or can I stream at 1440p 12k bitrate on kick like YouTube?

Also, is there a plug-in or any other option I have if I wanna keep YouTube settings and also multistream to twitch?

[gritty isle]

Kick is quite honestly worse than Twitch. Kick will definitely limit you to 1280x720 at a bitrate of 3500.

[outer quail]

@gritty isle oh. So I'd have to change that along with the color format and yuv color space as well

[gritty isle]

If you changed those as well, yes.

Honestly just stay with NVENC if you're going to be going back and forth between Twitch and YouTube. Makes life easier.

or the compatiable AMD HW encoder if you're an AMD person.

[outer quail]

The only encoders they're are x264 aom v1 nd svt-av1

[gritty isle]

Do you have an AMD video card or are you on a Mac?

[outer quail]

@gritty isle seemed to start working again once I changed the color format nd yuv color space

@gritty isle AMD

[gritty isle]

Changing those causes all sorts of problems.

[outer quail]

@gritty isle oohh I didn't know. Thought it would make the streaming quality better

@gritty isle I've also have a problem where the game capture Auto option responds sometimes

[gritty isle]

Some games can't be captured in the Auto mode, so try the other options there. And some games, like Roblox, can't be captured at all with game capture due to their anti-cheat features.

[outer quail]

@gritty isle ok

@gritty isle my lives ain't showing on Twitch

[gritty isle]

Make sure your bitrate isn't larger than 6000.

[naive shadow]

hey, i'm really on the struggle bus here. I was using OBS studio for my first stream, worked just fine for twitch. Folks who joined suggested streamlabs because of some of the fancier features, so I switched.

I've set everything up in streamlabs, but when trying to stream now, it gets past "Update Settings for Twitch" with a green check, then the next item, "Start video transmission" remains spinning and dimmed perpetually, never completes.

[naive shadow]

Any ideas would be immensely appreciated. I've disabled all firewall and windows security systems just to be sure there wasn't interference there.

[gritty isle]

Please screen shot the Confirm & Go Live screen.

[outer quail]

@gritty isle I've been using a larger bit rate but it still streamed.

[naive shadow]

you know what, i'm realizing i have not tried disabling enahnced broadcasting.

[gritty isle]

Uncheck Enhanced Broadcasting and see if that helps.

[naive shadow]

on it!

[gritty isle]

Twitch will sometime allow up to 8000 but nothing over that. Anything over 6000 is not guaranteed to always work.

[naive shadow]

lmao, yeah wow. why is it only after i come to tech support that i see a problem right in front of me. just needed that poke in the right dirction

[naive shadow]

you rock. thank you sir

[gritty isle]

It happens.

[haughty cave]

good evening how does the quest on the edge because I download the stuff that was needed I have 5 campaign mes when I click dessu is nothing that happens help me

[gritty isle]

You're welcome!

[outer quail]

@gritty isle I mean I used to calculator they provided

Hol up though

I THINK ITS WORKING NOW

[gritty isle]

Is this something for Streamelements perhaps? Our new campaign for sponsorship is Featured Campaign: Logitech G522 Headset.

Announcement: #announcements message

Blog: https://streamlabs.com/content-hub/post/how-to-apply-for-live-streaming-sponsorships-through-streamlabs

[haughty cave]

voila mes je peu rien faire d autre

[outer quail]

@gritty isle ok so everything's good except for my game capture.. I'm using it to capture a specific window however it's not showing up

[gritty isle]

Are you in the United States?

[gritty isle]

What game?

[outer quail]

@gritty isle gta

[tawny escarp]

anyone know what setting(s) I can change in Streamlabs to fix like a 30 second stream delay?

[gritty isle]

Game Capture on auto should be able to capture GTA. Please try this:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder.

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

[gritty isle]

Best you can do is make sure you have low latency enabled. Should be on the Confirm & Go Live screen.

[tawny escarp]

Yeah - I do - at least in Twitch settings I do

I didn't see it in Streamlabs b4 I went live

[gritty isle]

In Streamlabs Desktop, Settings > Advanced > Stream Delay. Make sure that option is not checked. That option ADDS delay.

[outer quail]

@gritty isle I didn't get that

I didn't find a programdata either

[gritty isle]

Uh, that's really odd. Are you on a Windows based PC or laptop or a Mac?

[outer quail]

Windows

[gritty isle]

Windows 10 or 11?

[outer quail]

11

I installed it on my hdd

[gritty isle]

Then you should have a C:\ProgramData\ folder. I have it here on my work laptop.

[outer quail]

Program files

Is what I see

[gritty isle]

1. Copy and paste this: C:\ProgramData\obs-studio-hook
2. Press Windows-E
3. Paste the string from step 1 into the address bar in Windows Explorer

[outer quail]

https://prnt.sc/TRviTdY6p2jc

[gritty isle]

Click here then delete the entire obs-studio-hook folder.

[outer quail]

SO JUST FOLLOW THE ABOVE STEPS NOW @gritty isle

DELETE IT AND, RESTART PC ADD NEW GAME CAPTURE ND RE-TRY?

[gritty isle]

Yes, and turn off the Cap Lock please.

[outer quail]

@gritty isle it's failing to del. Says being used by another program but my streamlabs is closed

[gritty isle]

Then reboot and try again. Don't launch anything once you reboot.

[outer quail]

@gritty isle done

@gritty isle ok I'm about to see if it pops up

[gritty isle]

And I'm stepping out to the restroom. Back in a bit...

[outer quail]

@gritty isle ok

@gritty isle it has not picked it up

@gritty isle I'm gonna head to the help center to remember the filters I had on the capture

I had hdr, sharpen and something else

[brisk latch]

hello i have warzone on pc by the xbox app ok and i trying to stream my game to twich with streamlabs but idk how

[clever abyss]

Hi,i have the Problem since 5 Days that my stream have problems i see frame drops in the app and the stream disconnect.When i do a internet test in the same moment all is fine.I change cable reset router and more.Can anyone Help me ?

[winter bloom]

I recorded about 3 hours worth of content, I went to edit it today and it had absolutely no sound. Nothing was muted, everything works when I stream, but none of the videos had sound when I opened them. I'm absolutely devastated, can some one tell me what went wrong or how I can fix it for the future?

[warm hollow]

Anyone having the issue where they are having duplicate alerts showing on the feed? and not just on the streamlabs obs app even the streamlabs.com website feed? It's replaying everything twice. It's absolutely busted my whole thing. I purchased OBS Ultra and it started doing this before when I didn't pay $27 a month I'd never had this issue?

[junior moth]

anyone familiar here with browser source? I'm having a problem with audio rendering...
To explain simply - custom code NEVER works for me, so i made custom HTML files with CSS and JS and everything and they work ok - except OBS is STUPID and fails to render them correctly - there are just moments where the audio desyncs, distorts and stuff, and it's AWEFUL. Nothing seems to work and all points toward OBS being the problem.

[gritty isle]

Are you trying to stream to Twitch?

[outer quail]

Is this a thing where game capture occasionally gives problems

[gritty isle]

Please link your discord per the instructions below and ask again over in the VIP Support channel.

[wispy latch]

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats

:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: Upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

OBS Studio or Streamlabs Desktop?

[junior moth]

Possible issues are:

1. Your audio is set to Monitor Only, which makes OBS render it in your headphones/speakers but not streams or recordings. You can fix this by changing the setting in the Advanced audio settings, accessed via the ⚙️ above Mixer.
2. Your audio is muted for the recording track. This can also be fixed in the Advanced audio settings. Make sure that all the number boxes are teal.

[junior moth]

Streamlabs Desktop. And i refuse to change to OBS. I'm too integrated already, and stuff.

[next depot]

Hello! im sorry if this isnt technically Tech support, but ive just downloaded the new "streamlabs sponsorhip' app and when opening the app i get the error "Streamlabs authentication failed" and asked to reload, and itll just repeat that when i press reload. is there a fix for this or a known issue? Thank you!

[gritty isle]

There's is an issue (fixed in the latest OBS Studio beta) that can cause distorted audio in browser sources if the Streamlabs Desktop or OBS Studio window is minimized or behind another window. Make sure Streamlabs Desktop isn't minimized or is 'behind' another window.

[gritty isle]

Hop over to #vip-support for assistance with that!

[clever abyss]

Yes but i have the same problem on youtube

[junior moth]

thats gonna be difficult... i have only 1 monitor...

[gritty isle]

Troubleshooting dropped frames with YouTube is more difficult. Are you recording while your a live streaming?

[junior moth]

also thats not the case? Its always been maximised...

[gritty isle]

Just trying to assist. I'd disable the custom code and see if that helps.

[clever abyss]

I dont record it.I have the problem since 5 days before all was fine.I dont change anything

[junior moth]

There is no custom code - i'm not using it becouse it never works. Never renders HTML, never executes JS, never even creates custom fields.

[gritty isle]

Dropped Frames is a nework issue between your cable modem and the YouTube ingest. While you may not have changed anything, the portion of the Internet you don't control may have change the routing that's now affecting you. I'd hop over to #vip-support for further assistance.

[junior moth]

Here i managed to capture a near end distortion before it goes back to normal again.

[gritty isle]

I can just barely hear something... 👇

[wispy latch]

Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[outer quail]

Does the game capture regularly gives issues like this

[warped flower]

Hi there. When I am working with multiple themes. I have the default theme setup how I want it. I am changing colors in other themes. Everything is fine until I get to the chatbox. When I try to make any changes at all I cant save, it states "The global.theme is not a valid value"

I am using custom fields to change the color as the theme I am using is NerdorDie package. But, even if I change anything like "extra emotes" that is streamlabs I get the same error.

[outer quail]

Where can I find the info for the list of filters that I want to use on the capture. This should be my last question

[granite stump]

i am streaming twitch and yt and after a hr streamlabs crashes but obs runs just fine but i only run twitch on obs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[glacial geode]

can i send links here?

[agile owl]

Depends on the link

[glacial geode]

i for got to add "is that legit?(the photo)"

[agile owl]

Well I got 1 too so yeah it's legit

[granite stump]

i am streaming twitch and yt and after a hr streamlabs crashes but obs runs just fine but i only run twitch on obs
@agile owl

[agile owl]

Send a ticket here https://support.streamlabs.com/hc/en-us/requests/new

[granite stump]

thx

[dire barn]

Hello I need help about the Streamlabs Sponsorship App because after installing it shows error on Streamlabs Desktop

[gritty isle]

The Streamlabs Sponsorship app works only with Twitch. In Streamlabs Desktop, log out and log in with your Twitch and then try again.

[celest idol]

Hey everyone, I stream ti twitch and tik tok via streamlabs and until recently I have had no issues. Now when I use dual output the twitch side of things is horrible just continues to buffer and is delayed by about 90 seconds. Tik tok however is perfect. Any quick fixes? Note: i have not changed any of my settings.

[gritty isle]

Please run the Twitch Test, see below. If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Select Medium or Long Duration.

Select all the ingest in your region.

Screen shot the results.

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.

Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[dense slate]

I have a annoying issue that has just started with this current version.
When i am streaming it will either pick up game capture fullscren or appointed window. none of which is working now so screen capture is it. i've used this app now for many years and only just geting this issue

Also biggest one started half hour ago. i'll load everything up and then while gaming and streaming it will disappear and only display the chat and the game section of the capture . not scene/source/audio/mini alerts

like most of the stremalabs desktop app disappears . very frustrating and google just tells me to reset my modem hahaha (like a pre scripted "tech" guy from isp provider

[celest idol]

Thanks i will give it a shot. Could it be related to the multistream issue posted today?

[gritty isle]

Are you dual streaming or multi streaming with an active Streamlabs ultra subscription?

[celest idol]

Dual streaming using dual output. To twitch and tik tok through streamlabs desktop

[gritty isle]

Dual streaming would not be affected by the multistreaming known issue.

[celest idol]

Strange cos I never had the issue until the last week or so!

[gritty isle]

Run the Twitch Test and let’s see the results.

[celest idol]

Ok will do later today. Thanks

[past nest]

Hello, I have an issue with my tipping page - it keeps showing ''not enough tipping data'' and I can no longer see the donation tab. I tested on different browser and it doesn't work anywhere.. Here's a screenshot of what i see on my tipping page:

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. We can’t troubleshoot Tip Page issues here in Discord. Be sure to include your Tip URL in your ticket.

[dark sail]

hello! im on the desktop app. been changing up some stuff for my stream & managing the apps but I can't seem to remember how to get back to my scenes to edit the live/offline/intermission stuff

where do i click to go back to the scenes to edit

[gritty isle]

Click Editor at the top left.

Should be a camera icon.

[dark sail]

oh my gosh, thank you

i selected the things under the editor instead of just the editor button

[dense slate]

easily done, I've done it many'a times over the years lol. even tho i know what i did in that split second i'm like "duh" lol

[gritty isle]

You’re welcome.

It happens.

[real oasis]

Good Evening Everyone,

I am having issues with my streamlabs widget sound. For some reason when I test it the sound does not output, but on the system itself it shows that it is picking up the sound when I test my widget sound.

[gritty isle]

May I infer this is the Alert Box and you have the option Control audio via OBS checked?

[real oasis]

Yes, i am referring to the alert box. And yes I have the Control audio via OBS checked.

[gritty isle]

Can you go into your Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[real oasis]

How do I navigate to find the Control audio via OBS?

[gritty isle]

Are you using Streamlabs Desktop?

[real oasis]

Yes

[gritty isle]

Double click on the Alert Box widget to bring up the properties then click on the Source tab. But to resolve this, you don’t need to go there. You need to reset the Audio Monitoring device like I detailed above.

[bold pollen]

Hi. im trying to stream valorant but my valorant wont run without running as administrator. When i try game capture it just shows a black screen unless i run as an administrator which wont let me play valorant

[agile owl]

Valorants anti-cheat messes with game capture

Best to use Screen Capture or Window Capture

[real oasis]

It works. thank you.

[gritty isle]

You’re welcome.

[icy sky]

I’ve been trying to either record or start a stream for the last couple days now, and I still keep getting the same errors: either it’s MFX_ERR_NOT_FOUND when trying a recording or “unknown streaming error” when attempting streaming to YouTube.

Is the problem the source I’m trying to capture? Basically I want to record my run of an online survey that’s being accessed through a Google Chrome tab: https://app.opinionx.co/4e039966-9354-4cf2-98c8-b5ac53f6bb80/intro

I’ve tried “fixing” every setting I can think of, every source type (window, url, full screen), getting rid of every other widget to just record the screen, and it still gives me the same errors with no specific direction to look in other than “in the settings”. Please, I’m just a streaming novice dangerously close to banging my head against the wall about this problem.

[gritty isle]

Sounds you might be using the QSV encoder? Try a different encoder.

[icy sky]

headdesk It was that simple, changed it from the hardware (QSV) to the software encoder: Recording worked on first attempt,

Thank you very much, that was one of the few settings that I hadn't touched.

[gritty isle]

You’re welcome.

[narrow bloom]

i'm having a issue with my login with my email for StreamLabs login

[bold pollen]

thanks pops

[dapper wolf]

Why ?

[coarse nacelle]

Please optimise Streamlabs to the latest version of Android. Samsung users are suffering

[real oasis]

How do I change the duration of the sound for my alert box? I have the alert duration set at 2 seconds, but the sound goes over that time frame when the image stops running.

[hollow halo]

I saw the new Streamlabs Sponsorships feature in my email, https://streamlabs.com/library/app-store/app/7365 , Is this only on twitch is the icon would indicate? Im only stream on youtube right now, so I just wanted to make sure

[quartz otter]

hello is there some body that can help me

[near crystal]

hey there, so I reached out to Elgato, they weren't sure why that was happening, they wanted me to inquire if Streamlabs treats it Scenes and Sources differently than it did in previous versions? like something that would disallow turning off a Source in a non-active Scene

[frozen cipher]

Is there a way to stream to fb also in streamlabs console? Or plans of it in the future? I know fb is awful, just wondering. Currently using another service to piggy back to fb and would rather it all be in streamlabs console

[gritty isle]

Nope. No change.

[gritty isle]

Streaming to Facebook on Streamlabs Console isn’t available and I’m not aware of any plans to add it. But I’d follow Streamlabs on X for any service change notifications.

[stoic socket]

My alerts have stopped working, recent events are out of date, I have already received 1 Sub and 2 follows but it doesn't appear in Streamlabs and I don't know what to do anymore, can you solve it?

[thorny moat]

so about the streamlabs sponsorships, will it also work with OBS, or do i need Streamlabs?

[hard spade]

How can I get access to the loyalty API? I have applied many times but still haven't received it. Please Help

[quick sandal]

I finally got a reply email from Streamlabs. The one that answered my ticket either doesnt know anything, or does not know the difference between Dual Stream and Multi Stream in their own platform. So hopfully they read my reply to them and they understand.

[thin coral]

i need help , im tryna to start my stream but its taking forever to start video transmisson

[jaunty storm]

Hello, can someone help me to fix an issue?
Ever since the last update I've been having a serious drop in fps on my streams and recorded videos to the point it's unwatchable, completelly laggy and with cut audio too.
This happens whenever I try to start a game that has 3D graphics or even when is a bit heavier, even with games that were completely fine to stream until last week have been acting this way whenever I try to stream or record, even though my game screen is fine the recordings and streams are very laggy.

Does anyone know how to fix this issue? or if there's a way to go back to an earlier version?

[thin coral]

nvm i fixed it

[placid aurora]

I'm having this problem too, along with "Your Microphone is unmuted but has no signal" notifications every 5 minutes.

Ever since the latest update, worked fine before that.

[red sapphire]

Are there any updates to the multi-stream disconnecting? Happened 3 times this evening on me.

[quartz otter]

idk im new here

can some body help me with chat overlay

[red sapphire]

What do you need help with?

[quartz otter]

@red sapphire the chat overlay

[red sapphire]

what part? creating it, adding it to your scene?

[quartz otter]

making it go on my game

[red sapphire]

have you added a source on the scene that shows your gameplay?

[ocean thicket]

I just launched Streamlabs an hour after finishing streaming and it's suddenly acting like a fresh install and all of my stuff is gone?

[ornate umbra]

Does anyone have an issue getting on to the new sponsorship app

[quick sandal]

Apparently my stream died about 5 times and i saw no notifications. Only realized it when someone came back in my channel and said "oh your back live" not sure what is going on with SLOBS, but it has been having constant problems since June 12th

[quick sandal]

Log out and log back into it

[ocean thicket]

it automatically logged me out. When I logged in, everything was gone.

[quick sandal]

Are you positive you are logged into the correct account on Slobs

New issue with SLOBS. Stream is randomly ending and restarting without a notification. I was live for 7 hours and this is what it looks like The unpublished is not important as that is because SLOBS Twitch VoD is still broken.

[north beacon]

I was just looking at my stream alerts today and it look like all my files has been reset back to my old alerts in 2015 I never had this happen before is there a way that you can force a backup

[rotund sluice]

Hello, Any tips and recommendations for Streamlabs settings for streaming on Youtube, Kick and Twitch together using Restream.io? in terms of settings, encoders and bitrate? THANKS IN ADVANCE!

[worldly epoch]

Yeap, the same problem here,what is going on with multi-stream disconnecting? in the last few days

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rain tendon]

??

[marble wind]

restream.io would be expensive if you want best quality on every platform, youtube allows up to 4K up to 51 Mbps, everything else allows up to 1080p up to 6 Mbps, try the obs-multi-rtmp plugin for obs-studio if you haven't already

[umbral spindle]

Hey guys I have a question how do I connect eldgsto hd60s To ps5

[marble wind]

@umbral spindle do you need passthrough?

[surreal jetty]

Hello guys, why can't I stream without enabling the Enhanced broadcasting checkbox?
everytime I stream without that enabled my bit rate went to 0 instantly.
Last time I used streamlabs was 1 year ago, was working fine then.

If I enabled the Enhanced broadcasting, the streams were fine(running at 10000kb/s)

[marble wind]

@surreal jetty are you sure you're using streamlabs desktop and not obs-studio? iirc the enhanced broadcasting feature isn't that old, yet

[surreal jetty]

this is the version I'm currently using, updated to this version prolly a week ago

It was working fine 1 year ago (i know its a long time ago lol)

[marble wind]

@surreal jetty run twitchtest https://r1ch.net/projects/twitchtest , paste your stream key, set test duration to "medium", select your region, start test, then go to settings>stream and manually pick any server that reports 100 "quality"

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Make sure your logging in with your Twitch. The Streamlabs Sponsor app won't work if you're not logged in with Twitch.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wooden cradle]

Hi everyone!
I had BongoCat as my avatar in my stream last week, and it wasn't grayed out! So the transparency worked, but now it suddenly doesn't anymore? It's grayed out now. Does anyone know what's causing this? I haven't changed any of the settings!

[marble wind]

@wooden cradle is this a game capture source? if yes, tick "allow transparency" in its properties

[wooden cradle]

Yes it is and its allowd already. That is also the reason why I do not know how it is grayed out because last week it was still easy

[marble wind]

@wooden cradle odd, this is supposed to work
does obs-studio exhibit the same issue? (quit streamlabs desktop and restart the cat application you're using before attempting to capture with obs-studio

[wooden cradle]

No, it has no effect no matter what I open first. If it worked, you wouldn't see any gray at all, and it would already be visible in the preparation before I streamed or recorded. Its on Streamlabs Desktop btw

[marble wind]

@wooden cradle quit the bongo cat application, quit streamlabs desktop, run obs-studio, run the bongo cat application, capture it with obs-studio's game capture with "allow transparency" on, do you see the same issue?

[oak cloud]

What version of Streamlabs Desktop are you on?

[oak cloud]

bongo cat is an app on the Streamlabs Desktop app store, not a separate app

[marble wind]

i thought sld only ever runs the latest version and forces updates, no?

[oak cloud]

we currently have a slow rollout of a new version

[wooden cradle]

Version 1.18.3

[marble wind]

oh, i thought one of the standalone implementations was in use here

[wooden cradle]

The Thing is last week it worked but sins yesterday not

[oak cloud]

Ok, I wasn't sure if this was related to our new rollout that we are doing. I'm not able to reproduce with 1.18.3, but i was using the generic bongo cat which it looks like you have some additional stuff on him so let me customize it like yours

[oak cloud]

I'm not having any issues at the moment with customizing it either.

Could you please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me?
https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[wooden cradle]

So even if I open it with OBS and add a new source for the BongoCat game it is still grayed out

[marble wind]

@wooden cradle there are multiple "bongo cat" games/plugins/implementations, where did you get yours?

[wooden cradle]

Just on Steam. https://store.steampowered.com/app/3419430/Bongo_Cat/

[wooden cradle]

Okay i did that

[oak cloud]

can you paste the code here?

[wooden cradle]

1751035890-978edb8b-8144-462d-b78a-19bd0c4d1ba5

[oak cloud]

there should be a string of text that is copied to your clipboard when you press the "upload diagnostic report"

[wooden cradle]

sry didnt read it well

[oak cloud]

it's all good!

[marble wind]

no issues here