technical-support

[hallow roost]

hi so this is happening when trying to start stream, what do i do?

this is showing

[gritty isle]

And is this the very first time you're using Streamlabs Desktop or have you been streaming with it for a while now?

[mental leaf]

Streamlabs Chatbot commands that control Streamlabs Desktop using the SLOBSRemoteParameters script is no longer working. I suspect it might have broken with the latest update to Streamlabs Desktop... anyone have any thoughts or insights? Is there a way to roll back the Streamlabs Desktop to the previous version so I can test my theory? Ticket ID: 856085

[calm fog]

uhm hi?

i need help

uhm hello??

[gritty isle]

Uh, howdy!

[gritty isle]

With?

[gritty isle]

Uh, howdy!

[calm fog]

so basically i tried to turn on streamlabs but it doesnt turn on i clicked on activate cloudbot button but it doesnt turn on after waiting 2 minutes after clicking activate cloudbot just one time it doesnt run on

and when i clicked it like 20 times simunataneosuly it turned on but turned off after 5 secs

[gritty isle]

Did you ever submit a ticket on that? I know we tried the disconnect services steps and that did not resolve the issue. This is affecting a small number of customers who stream to YouTube. If the disconnect service steps don't work, and you haven't yet, I encourage you to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[calm fog]

yes i submitted more than 1tickect

i received a confirmation email saying if my issue was fixed but it still wasnt fixed after that i received no further information

[gritty isle]

If you submit more than one ticket, they will close the duplicates and cross reference them to the original ticket you opened. Please post all the ticket numbers you have for this Cloudbot isse and I'll see if I can get a status on them for you.

[calm fog]

post here?

[gritty isle]

Yes, otherwise how can I see them?

[calm fog]

okay

Streamlabs Support Request Received Ticket ID: 853694

[gritty isle]

There's not a way to roll back versions. I do see you're an Ultra sbscriber so please hop over to #vip-support for assistance.

Oh, I see VIP Support is temporarily closed. Sigh.

@zinc turtle The promotion with Discord ended March 18, 2025. You had to have claimed it by then and then redeemed it by April 18, 2025.

[calm fog]

uhm i sent you ticked id

[gritty isle]

Umm, hang on, I'm assisting more than just one customer. Please be patient.

[calm fog]

ok sorry

[hallow roost]

so look, im not the guy whos streaming but a friend of mine is (the one with this problem) - he's currently using obs as a subsitute - but he has been streaming for a few months now

[fluid birch]

im looking for help separating music from my vods so i can play music on my stream and not have my streams taken down. I've tried looking at youtube videos and they haven't helped or worked, anyone know how?

[gritty isle]

The staff show you submitted 5 tickets for this issue and cross referenced them (and closed the duplicates) to ticket number 853260 which was responded back to you on this past Thursday. Please check your email for that message and respond to that email if you need to.

[wispy latch]

@fluid birch Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[gritty isle]

All right. So they've been using Streamlabs Desktop for a while? If so, it'd be easier for themselves to come to discord for this issue. Its hard to troubleshoot via 3rd party as the steps I want them to try cannot be done remotely.

[hallow roost]

alr he'll be here after stream (i think)

[calm fog]

oh alright sorry i will chec and tell but my issue is still not solved

[gritty isle]

Sounds good.

[gritty isle]

Yes, I understand it is not resolved which is why ticket 853260 is still open.

[agile owl]

The promotion has ended.

[fluid birch]

but do i have to change it in the actual recorded track settings then? like with my audio settings

[gritty isle]

No. You don't have to change the track settings. The guide shows you how to set things up.

[fluid birch]

ok just wanted to confirm! thank you! and im glad to have joined the server :))

[gritty isle]

You're welcome and howdy, welcome to the Streamlabs Discord.

[full owl]

hey can someone help me trouble shoot with my streaming quality. ive been trying for a logn time to make it better quality but it wont work, even thought youtube says 1080p60hd, its still very choppy

[quiet python]

is there anyone in here that can actually help me? or does everyone just read the messages

[gritty isle]

You have to specifically match a category that Kick already has; you cannot enter your own category. That's a limitation of Kick, not Streamlabs.

[quiet python]

does the same thing for twitch too though

[quiet python]

and irl is a category?

[gritty isle]

Checking...

It seems like it is. Not sure why Streamlabs Mobile is behaving that way.

Probably not the answer you're looking for, but I'd submit a ticket on this issue: https://support.streamlabs.com/hc/en-us/requests/new

[quiet python]

sadly i already submitted a ticket been waiting for a response back , i appreciate you though

[gritty isle]

Twitch also indeed does have an IRL category.

[gritty isle]

You're welcome. There's a bit of a backlog in tickets and the staff are working through them. Please be patient and they'll get to your ticket.

[quiet python]

im gonna reach out to kick and see if there’s anything they can do

[full owl]

@gritty isle do you know how to fix streaming quality ?

[gritty isle]

There's really not a 'fix'. Only get it looking as good as possible with your hardware and internet connection.

Are you only streaming to YouTube?

[full owl]

yes, youtube says the quality is 1080p60, but i don’t really see the difference .. bit rate in stream labs is set to default i think 2500

[gritty isle]

2500 is way too low for 1080p60. What is your Internet upload speed?

[full owl]

60-80

[gritty isle]

From Streamlabs Desktop, go into Settings ⚙️ , and screen shot the Video and Output settings please.

[gritty isle]

Okay, thanks. Those settings looks good, though, please change your bitrate to 15000 and see how it goes on the next stream.

[full owl]

ok thanks

[gritty isle]

You're welcome.

[hollow halo]

Hello there, is there any support for youtubes, super sticker feature, in the alert box?

https://support.google.com/youtube/answer/9277801?hl=en (the youtube page on super stickers)

[cyan ibex]

Como criar um Vtuber

[drowsy lintel]

I'm having the exact same issue from this reddit post. Any advice? https://www.reddit.com/r/Twitch/comments/djj5k2/stream_turned_to_grey_and_pixely/

[solemn ivy]

Hello! Can somebody help me with my ingame sound? its kinda bad quality. It sounds a bit quiet with a small echo

[gritty isle]

@iron hill

Please follow these steps when you are not live:

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

** It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 services. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process. **

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=680a6edb&is=68091d5b&hm=6104bba7e3353a495ceef4980f8115ae1a55e821174203d81e62fdcf36ff528b&

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bronze flume]

hello. i am running into this while im streaming currently. no idea how to fix this. because it was not doing this yesterday

and have no idea what it is

[gritty isle]

Is Streamlabs Desktop reporting dropped frames?

[bronze flume]

yes

[gritty isle]

And you’re streaming Twitch?

[bronze flume]

stream is super ;laggy

i have a good pc. not sure why this is happeneing

[gritty isle]

Are you streaming to Twitch?

[bronze flume]

yes

[gritty isle]

Thanks for confirming that. It’s not your PC. Dropped frames mean that some packets are not completing the path from your PC to the ingest.

Please download and run the Twitch Test, see next post. Please use Medium or Long Duration and choose all the ingests in your region - do not only choose the ingested closest to you. Screen shot the results when the test is done.

[wispy latch]

@bronze flume
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[bronze flume]

its asking for my stream key. im not sure how to find that lmao

[gritty isle]

This guide will show you where to get your stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Remember your stream key is personal, confidential information. Like your ATM PIN code. Never reveal your stream key to anyone.

[bronze flume]

im running the twitchtest long

@gritty isle

[gritty isle]

Interesting. Please try using the Chicago or East New York ingest; not the East NY (50) ingest. In Streamlabs desktop, go to Settings > Stream > scroll all the way down > Stream to custom ingest, choose Twitch and then choose one of those ingests I mentioned above and then go live and see how it goes.

I have a sneaky suspicion that it’s automatically choosing the East NY (50) ingest and the path to that ingest is indeed bad.

[bronze flume]

ok i selected chicago 56. should i start streaming and see if the issue persists?

[gritty isle]

Yup!

[bronze flume]

ok sweet. will let you know if i get that issue again. also these are my internet speeds. should i still be at 6000 bitrate?

[gritty isle]

Yes, no need to change any of the settings you have, except for the ingest. And you’ve done that. Go live and see how it goes.

[bronze flume]

ok sounds good. i will let you know the results

[gritty isle]

🤞🏻

[plucky basalt]

Does US already have CAT 9/10 cable? Here in Indonesia, it's at CAT 8 atm.

[bronze flume]

still really laggy. and im not sure @plucky basalt

[gritty isle]

Dang. Try the other East NY ingest.

[bronze flume]

ok

what do these numbers mean on the side ?

the NY (50) seems to have fixed the issue

[gritty isle]

Those numbers are just part of the ingest name assigned by Twitch.

[bronze flume]

ok

[ornate path]

Is there a way to have a dual steup (one PC is gaming, the other streaming) with Streamlabs without a capture card..

OBS has something like teleprot or NDI plugins, and I cant use OBS on my main PC as its been giving me performance problems while doing nothing...

Can it be done?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[umbral willow]

Hello, is there someone that can help me with my twitch alertbox? i have a alert with streamlabs for my followers, sub and bits, but they show twice on my stream and i dont know how to fix it..

i already tried to remove them from all the scenes on my obs and then copy paste them back on every scene, but that didnt help, unfortunately

[hasty sluice]

How does one fix this problem

@gritty isle would you be kind enough to assist me?_

[gritty isle]

In a bit…. Middle of making dinner…. 🍽️

[hasty sluice]

no worry take your time.

[gritty isle]

Okay, thanks. Belly happy, kitchen messy but that’s fine.

I have some steps for you to try. Please go through all the Streamlabs settings (click the ⚙️ icon) and screen shot each one or make notes about each setting. The next step will clear the your cache and settings so you'll need those screen shots or notes.

In Streamlabs Desktop, go to Settings > Get Support and click the Delete Cache and Restart button. That will clear the aforementioned cache and settings and restart Streamlabs Desktop.

You won't lose your scenes and sources and widget settings.

You might also need to log back in once Streamlabs Desktop restarts.

Let me know how it goes.

Tip, for those settings pages that are long, you can drag the settings window vertically so you can get it all in one screen shot.

[gritty isle]

@somber egret

Have you applied and been granted access to Live with Streamlabs?

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If you don't meet the requirements, TikTok likely won't approve your request.

[latent flame]

Hi! I’m having an issue with dual output on Streamlabs console. It streams to my Twitch account, but it’s not going live on my tik tok account. How can I fix this? My tik tok is linked and stream output is selected

@gritty isle would you be able to assist me?

[gritty isle]

Have you applied and been granted access to Live with Streamlabs?

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If you don't meet the requirements, TikTok likely won't approve your request.

[latent flame]

I have tik tok live access. Is this the same thing or are there different requirements?

[cold cobalt]

Can somebody please help me with getting Streamlabs OBS to show BOTH kick and twitch chat in the same chatbox on the right side?? i cannot for the life of me figure this out

[gritty isle]

Different. You have to apply for and be granted access to Live with Streamlabs. Follow the TikTok link I posted above.

[minor rivet]

How do I make my alerts pop up on my stream

[idle echo]

im using lightstream to stream from my console. and i get this error -seems you merged your streamlabs accounts please re add your widget and no matter what i do the url i copy and paste do not work

[steep lava]

hello i needed help i accidentally removing my credit card stripe while my sneder sented me on tips and im fricking out don't know where my money is going to go now

[desert briar]

can anyone cleary my querry can i stream by streamlabs on mobile entire screen for gaming

if yes then HOW TO DO IT

[solemn magnet]

Hello

[stark tapir]

Can anyone help me on how to go live on my PC?

I can't go live because when I click it says The request to the platform failed. The request had insufficent Authentication Scopes

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[winter wigeon]

Can someone help me please if possible, I have been looking everywhere even googled, I have been told that I can add text to speech to my Follower alert, however all the guidance keeps telling me that there is a tab to enable tts under the follower alert tab, I am in that current alert and have no tts tab option, I have a custom HTML/CCS tab option but no tts tab am I missing something or is it not possible for Follower alert?

[desert briar]

Can anyone help me with this Activate Cloudbot button. It's not turning back on. What happened is, I added few Items in Loyalty Store but the product were not visible on stream so I thought let's just turn the cloudbot on and off and hopefully it will work. But once I turned it off, now this button is not moving NO MATTER what.. It's working fine for twitch (meaning I can activate and deactivate it for twitch but cannot do the same for YouTube) Please help. Thank you.

[gritty isle]

Not sure what guidance you found, but the Follow alert definitely does not have TTS.

[winter wigeon]

Thanks heaps figured as much, maybe thats something that could be suggested to be added. Would be nice for new followers to hear their name called out over stream.

[ripe quiver]

Hello. I've set up my alerts and when i test them they are perfectly shown on my stream. But when someone follows nothing happens. Does anynbody know how to fix it? Also mini feed is bugged if that helps you

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[worldly elbow]

hiya all .. looking for some help .. so im trying to set up my stream desk to work with streamlabs .. im getting "Error Occurred
Status Code: 401

Message: User is not whitelisted for this client."

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[brazen magnet]

Anyone know how to prevent Application audio capture from making crackling/static noises randomly throught stream?

[winged bane]

hey guys, i used to stream cs2 via game capture normally, and now when i wanna stream with game capture, it is just a black screen, help

[dire oak]

I need help trouble shooting my twitch live, as when I try to go live my video transmission wont load whatsoever. if you have any knowledge on how to fix this please lmk!

(have already tried custom ingest, running as admin, and made sure there was no webcam interferences)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lean briar]

hey streamlabs wont let me purchase the subscription

https://tenor.com/view/help-wasabi-gif-3041251681806134048

[gusty umbra]

Are you getting an error?

[sudden depot]

Hello

So I have my tiktok and twitch connected to stream labs and when I go live It won't go live on tiktok

[gusty umbra]

Are you approved to go live on TikTok with Streamlabs?

[sudden depot]

How do I know?

Bc I ain't approved i wanna get a refund from stream labs bc it's to much of a hassle

[gusty umbra]

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[sudden depot]

@gusty umbra I stream from my xbox does that make a difference

[gusty umbra]

Yes. You still need to be approved to stream with Streamlabs. It’s a TikTok requirement.

[runic lark]

Hopefully this is the right place to ask this but how do I fix dropped frames? I was going fine for a few minutes then all of a sudden it started lagging heavily on the viewer end. I recently changed one of the equipment for the wifi but it's been working fine for everything else.

[sudden depot]

@gusty umbra okay sorry to ask alot but how do I get link

For streamlabs am I aloud to post ss?

[gusty umbra]

Yea. You can post a screenshot.

[sudden depot]

It says channel link

[zealous star]

just wasted an hour recording an interview using collab cam. guest audio wasnt recorded. Can anyone assist for when i have to redo the whole thing over again?

[gusty umbra]

Yes. TikTok doesn’t count itself as a primary platform. You must also stream on another platform. Use the link there.

[sudden depot]

Okay so link my twitch link

[gusty umbra]

Yea.

[zealous star]

for context, it recorded my audio and both of our videos

[sudden depot]

@gusty umbra thank you says i have to wait up to 25 hrs

[tawny stream]

Hi folks! I'm updating my StreamLabels for YouTube and wanted to add one for YouTube Members but don't see anything matching that in the Labels folder. I see one titled "most_recent_youtube_sponsor.txt", is this used for Members? Thanks in advance!

[misty patio]

I just came to ask if their will ever be support for ps5 streaming

[gusty umbra]

Yea. Thad’s pretty standard

[sudden depot]

I was trying to connect my YouTube but it's saying I need to do some video but idk how to so it's cool

[lean briar]

Yes

[shadow torrent]

Trying to multi stream using streamlabs console to twitch and tiktok both connected and linked but tiktok doesn't show anything, can go live on tiktok but can't get a stream to it. Was wondering if anyone knew what to do

Also have tried connecting YouTube but it's constantly needs verification but I go to do that and it's got the 3 green ticks saying I'm good to go

[plucky basalt]

Did you get ultra?

[ripe obsidian]

is there a way to center text

over a image donation

[gritty isle]

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

Secondly, have you applied and been granted access to Live with Streamlabs?

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If you don't meet the requirements, TikTok likely won't approve your request.

[gritty isle]

Ultra isn't required. A subscription to just Streamlabs Console is sufficient.

[rotund verge]

Anyone know what this is referring to? Is it as simple as turning off Replay Buffer which I don't use, or is my encoder going to give me issues elsewhere

[gritty isle]

If you're not using the Reply Buffer, yeah, turn it off. I've seen this error before with people tring to stream or record. I'd suggest a clean install of your Nvidia drivers. See the next post from the bot.

[wispy latch]

@rotund verge
Please perform a clean install of your GPU Drivers. Once you've completed them, you will need to restart your PC.

# NVIDIA Users: https://www.nvidia.com/en-us/geforce/drivers/
- Enter your specs to search for the driver correlating to your graphics card and operating system.
- Download the driver > select "Custom installation" > check "Perform a clean installation"
- NOTE: The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)```
```md
# AMD Users: https://www.amd.com/en/support/kb/faq/gpu-601
- After downloading the AMD Cleanup Utility, locate the file and double click on the AMDCleanupUtility.exe
- A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose.
- The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.
- NOTE: During the cleanup process, the display may flicker or turn black for a few seconds. This is normal while driver components are being removed.```

[rotund verge]

Defnitely seems like something to do with my upgrade to a 5080

If it's the encoder, should I look into switching over to AV1?

[gritty isle]

AV1 is only support by YouTube so if you're a Twitch streamer, that won't help you. I'd stick with NVENC. Nvidia has a a lot of hotfixes for their 5xxx series of video cards lately. The latest driver has all the latest fixes. I'd definitely perform the clean install if you indeed upgraded from a previous Nvidia based video card.

[rotund verge]

Do you happen to know what resets with a clean install? It mentions profiles, just curious @gritty isle

[gritty isle]

All the settings that you can change via the Nvidia Control Panel. So if you've modified any of those settings, I'd screen shot them so you can set them back after the install completes and you reboot.

[tawdry sail]

my display capture doesnt pick up , nor does screen capture or video

any fixes ? ://

[zenith harness]

can you go live on tiktok from streamlabs console im so confused

[gritty isle]

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

Secondly, have you applied and been granted access to Live with Streamlabs?

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If you don't meet the requirements, TikTok likely won't approve your request.

[zenith harness]

I have been approved to go live on tiktok according to my tiktok account, is approval with streamlabs a different approval?

[gritty isle]

Yes, it is different than Like with TikTok Studio.

[zenith harness]

oh okay thanks i'll try that link

[zenith harness]

and if i get approved by tiktok/streamlabs, i can go live from my console?

[gritty isle]

TikTok alone approves. Streamlabs has no insight or say so their decision; but yes, if approved you can go live to TikTok from Streamlabs Console.

[stark tapir]

I can't go live because when I click it says The request to the platform failed. The request had insufficent Authentication Scopes. Can anyone help? @gritty isle

[gritty isle]

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

** It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 services. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process. **

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=680a6edb&is=68091d5b&hm=6104bba7e3353a495ceef4980f8115ae1a55e821174203d81e62fdcf36ff528b&

And I’m in bed now, falling asleep, 😴. Good night, folks! 🥱

[spare sedge]

Hey I am Facing this Issue from days now This wont Turn on Plz Help me

[spare sedge]

I have submitted a ticket too but no response still..

[tame rock]

I was wondering

So I want to stream to TikTok but do I have to use twitch as a main source or could I use kick instead? I just get view bot sellers in my twitch chat lmao

I only have streamlabs console

[tame rock]

or how does extra sources other than twitch work?

[mortal raven]

what would be the reason my mic is always on low even if i have the sound settings on high ? the sound on stream is low

[serene tree]

how do i get my streamer key from tiktok? I had it all working fine, then one day it said i was restricted, so i checked. im not.. and when i click on the get key button it just takes me to tiktok live center.. sorry if this has been asked a gazillion times before. can anyone point me to a answer please x x x

[umbral willow]

Hello, is there anyone that can help me with this problem?

[loud wharf]

Hi

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[oak verge]

I have connected my tiktok to alsteeamlans and my stream is not showing there

[onyx talon]

hello, i would like to use my iphone as a second screen on streamlab but don't know how to do...

anybodody there?

[upbeat bison]

Would anyone be be able to help with audio issues, and making sure I am on the correct settings for the Audio and video bitrate for streaming On Twitch and Tiktok, Seems as though my audio recently having issues where it gets all static or just crazy and starts dropping frames and and twitch stream is unstable or keeps trying to refresh?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pearl saffron]

Hello everyone when i start a steam, on any game, streamlabs crash automaticaly someone can help me?

i deleted and download again but same issue

[manic anvil]

Hi everyone, I currently am able to capture the game's sound through Desktrop Audio in the mixer, but not through the Game Capture. Is there any way to have the sound get recorded through Game Capture? Trying to keep the Desktop Audio muted if possible.

I guess the primary issue for me is that I am trying to keep my microphone on monitor, which seems to get output through the Desktop Audio, which significantly distorts the mic sounds

[wispy latch]

@manic anvil Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[gritty isle]

If you're using Game Capture, please follow the steps below:

First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png).

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

[fading basin]

I can't seem to find my audio channels anymore so i can hide certain audio from vods. Did they remove it or am i just blind

[gusty umbra]

It's under settings > output

[fading basin]

omg thanks, just had to set it to advanced

[gusty umbra]

woot woot! Glad you found it!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cerulean willow]

I use OBS Studio (64-bit) and none of my stream alerts during previous streams show up, but the test alerts have. Idk why.

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting.

Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page.

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[cerulean willow]

Where do you find Unlimited Alert Moderation Delay? Also, the alerts weren't paused.

[gritty isle]

https://streamlabs.com/dashboard#/alertbox

[cerulean willow]

Nope, it's off, too.

[gritty isle]

Have you recently changed your Twitch name?

[cerulean willow]

Nope.

[gritty isle]

Have you recently become a Twitch Affiliate or Twitch Partner?

[cerulean willow]

I've been an Affiliate since 2020.

[gritty isle]

And Twitch is showing recent events like Bits, Subs, Follow, etc, but Streamlabs is not detecting them?

[cerulean willow]

I try to replay alerts for people that follow but it doesn't play them (the activity is listed on the left), and usually hitting the refresh would have them show again.

[gritty isle]

Is the Twitch channel on your Discord profile the same account you're using with Streamlabs?

[cerulean willow]

... my Discord has nothing to do with Streamlabs.

My Twitch (ShadowGrrl7) is.

[warm lion]

Error
YouTube is not receiving enough video to maintain smooth streaming. As such, viewers will experience buffering.

[cerulean willow]

And now the damn site isn't working. 😐 At all.

[gritty isle]

Yeah, we are seeing that too. The staff are on that and we can continue troubleshooting once that is resolved.

[gritty isle]

That means your bitrate is not high enough for your output resolution. What resolution are you streaming at?

[mossy bridge]

Hello ! I have an issue with streamlabs. When I setup a game capture and I want to go back on my game (Valorant) it doesn't work (the game seems to be frozen). It worked fine before. I also read that setting up a window capture instead was a way to solve it but playing in fullscreen windowed mode isn't possible for me. Do you know if there is another way to solve it ? Thank you 🙂

[gritty isle]

No. That's because of their anti-cheat feature in the game. You can try the below steps but I can't guarantee that it will work or that it will stay working.

[tribal meadow]

Has Streamlabs just gone down?

[warm lion]

3440x1440 ultrawide 60fps

[gritty isle]

@mossy bridge First, please delete your game capture source and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png).

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

[gritty isle]

Yes, the Streamlabs web site is down at the moment. Staff are aware and its being investigated and restored as quickly as possible.

[gritty isle]

Amd what is your Internet upload speed?

[warm lion]

10k but now that it's afternoon it's starting to dip wildly

[somber fiber]

i was just about to ask this. thank you

[gritty isle]

Okay, that's not going to be enough for 1440p60. I'd suggest changing your output resolution to 1920x1080p60 and setting your bitrate to 7000.

[warm lion]

im sure that would help but I dont stream below 1440p

[hoary aurora]

Hello everyone, I have the following problem.
I can no longer log in to StreamlabsOBS. When I do, this page appears.
What can I do to make it work again?

[somber fiber]

currently down. known issue

[gritty isle]

YouTube will support a bitrate of up to 51000 but you don't have enough upstream bandwidth to support a bitrate over 10000.

[solar zealot]

is streamlabs down ?

[stray citrus]

Yes, our team is working on it. 🫡

[hoary aurora]

Ah okay
Thanks

[solar zealot]

okay thank you can you let me know when its up or will there be a ping when its working

[warm lion]

if I disable multistream and go direct to twitch or youtube I get 10k to them, it's only when I use multistream that it suffers in the afternoon until midnight

[hoary aurora]

Site ist working 👍 I Can login again... Thanks

[stray citrus]

Try refreshing your page now to see - we got a pretty swift response from our dev team on this. 🙂 It may be a little slow while things are coming back up.

[gritty isle]

Mine's back.

[solar zealot]

yesss now i see it and it loaded up fast now

[oak cloud]

Hey! I am aware that you currently have a ticket with our team. If you have anything that you wanted to update please update it in your ticket. Jumping around from place to place to find all the information is going to make it take much longer to help you out.

[gritty isle]

You don't want to use all your upload bandwith as that can cause other issues. You can try 8000-8500 and see how it goes.

[gritty isle]

Oh, thank you Pupper.

Okay @cerulean willow, shall we continue?

[cerulean willow]

Sure.

[gritty isle]

The staff checked your Alert Box and your Follow alerts are turned off; is that by design?

[mossy bridge]

It worked thank you so much !!

[gritty isle]

You're welcome!

[warm lion]

lowering it to 6k doesn't help, it still dips as low as 1.5mb, ONLY with multistream and only afternoons

[cerulean willow]

😕??? They shouldn't be.

[gritty isle]

Since you're working with the staff via a ticket, I'm unable to assist here further with you. The staff prefers those working via tickets to continue that way rather than here as well so we don't duplicate troubleshooting steps or offer conflicting information.

[cerulean willow]

.... that's weird, I never disabled any of the alerts, I just noticed they were off.

[gritty isle]

Was just Follow turned off? Can you check the others?

[cerulean willow]

Doing that now..

[warm lion]

this is why I came here

[oak cloud]

You have an open ticket with one of the leadership at Streamlabs. They will be responding to your ticket and looking at that live chat. You were creating multiple live chats which makes it very difficult to track where all of your information is

[gritty isle]

Us Volunteers don't have access to the ticket system so we can't see what all you have been doing in the ticket. Just be patient and keep working via the ticket or Live Chat as Pupper suggests above.

[warm lion]

I'm not creating multiple live chats, I have one chat box

it's been an hour with no response...

[oak cloud]

On our end it creates multiple tickets although it's one chat box for you. (hence why each time you reached out in live chat the ai bot was chatting with you, it's because we ended the chat so it started a new one). that's why we left that chat that you had earlier open and assigned to leadership as what the agent that reported your issue said they would do originally. So if you want to update that chat that is fine, but they will respond to you via email

[cerulean willow]

It seems like my raids, follows, subs and bit alerts work. Those are generally the only alerts I have on.

I'm gonna be streaming a game tomorrow night, so hopefully it still works by then. Ty @gritty isle. 😄

[warm lion]

can you tell me which email domain you'll be responding to?

[gritty isle]

If you have a friend who never, ever has followed you before, you can try this:

• Launch OBS Studio or Streamlabs Desktop
• Go to the scene with the Alert Box
• If you're using OBS Studio, also have open your Recent Events page https://streamlabs.com/dashboard#/recentevents.
• Have your friend follow your channel,
• You should see the alert in the preview window and the Recent Events page should update; in Streamlabs Desktop, the Mini Feed should update as well.

You don't need to be live for this test.

[fossil sand]

hey quick question when i am doing clips in twitch i san send Clips to YouTube TicTok and Instagram but i cant send it to Kick why is that?

[oak cloud]

you have a gmail and an outlook email attached to your account. if there's a particular email address that you would prefer i can open my dms otherwise you can also add it to your live chat and we can make sure that it's updated as such

[cerulean willow]

I did try those when I found out the alerts weren't showing up during my streams. I initially had Xsplit running at the time when I noticed. And I ran OBS to check it and found out it was the same issue. The alerts seem to be working now.

[warm lion]

outlook is my primary email account, please send everything there instead of the gmail that I never use

[gritty isle]

Okay, that's good! 🤞

[gritty isle]

Do mean here https://www.twitch.tv/settings/connections? Twitch doesn't have a connection there for Kick.

[fossil sand]

that explaines it thank you

[tame rock]

When I stream to Twitch/Tiktok on Xbox after about an hour I’ll get an error and the stream times out / ends

[gritty isle]

You're welcome.

[zenith harness]

Helloo, so I successfully multi-streamed from streamlabs console on Xbox, to Twitch and TikTok last night but I cannot figure out how to give my stream a name and choose the game category on the TikTok stream. I was able to edit my stream title and game through Twitch, but couldn’t figure out how to do it through TikTok. It was like the stream was just playing on TikTok but I couldn’t control anything through TikTok. Has anyone had this issue? On the streamlabs console website there was no way to give the stream a title and name, only let me choose a destination which was why I edited the stream details on Twitch (but was unable to on TikTok) I’m sure I’m missing something really simple 🤦‍♀️

[gritty isle]

I'm checking on this. May I reply to or ping you later if I have some information to share with you?

[zenith harness]

For sure thank you so much!

[sudden depot]

Hello

So I got approved by tiktok but my stream still isnt going live there when I stream on my xbox??

@gusty umbra

[spring orbit]

HI guys, is anything happening today with collab cams?

suddenly I'm not able to add collab cams as a source anymore

alse when i try to multiplatform stream, i get an error message

[fallen bay]

I am confused this shows up disconnecting my stream every single day and I am not okay with this. Please fix this.

[vast bridge]

shouldnt my chat be appearing in the chat box widget?

i created a live stream that is unlisted so i could test it without bothering subscribers

[vagrant holly]

Hello, I need help. I recently suffered a hacking of my emails and I would like to change the email address for my Streamlabs account because they are using one of the emails that suffers from this problem. How can I change it? I would not like my Streamlabs account, which is linked to my streaming accounts, to be compromised.

[gritty isle]

Do you still have access to the current email address associated with your Streamlabs account?

[vagrant holly]

yes

[gritty isle]

Then this should work for you:

• Use this link: https://id.streamlabs.com/security/email
• Log in to authenticate your original email
• Then, input your new email, and we will send a security code to the new email for you to verify.

[gritty isle]

Are you live with a public stream? The Chatbox Widget won't work with Private or Unlisted streams.

[vast bridge]

damn yeah i am using unlisted

[gritty isle]

Please submit a ticket on that: https://support.streamlabs.com/hc/en-us/requests/new.

[gritty isle]

oof - that'll do it. The API only sends out chat for Public streams.

[vast bridge]

i switched back to style 2.0 generator, i figured out how to use my custom font there lol all i needed to do was figure css

[vagrant holly]

They ask me for the 2-step code but I don't have access to it, I don't remember it.

[gritty isle]

If you have a Twitch channel, you can test with that as Twitch Chat is always active.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Oh dang. You don't have Authy setup on your mobile device for Streamlabs?

[vagrant holly]

😦 no

[fallen bay]

I submitted a ticket

[forest dagger]

hello i have submitted multiple tickets with no response so can anyone here explain or tell me why i cant select my main facebook page to send alerts too and only my gamming and music page? it gives me the option to select it but once the page refreshes it goes back to my gaming page.

[gritty isle]

Okay, you'll need to submit a ticket for the 2FA issue: https://support.streamlabs.com/hc/en-us/requests/new. Only the staff can assist with that via a ticket.

[bronze flume]

how do i move the chat box from the right side, to the left side

[gritty isle]

In Streamlabs Desktop, go to Settings > Appearance

[bronze flume]

ok

now where do i go

oh. i see it lmao. "show the live dock(chat) on the left side". im dumb lmao

[sudden depot]

@gritty isle could you help me

It ask for my birthday and I keep putting it in and I keep getting itz wrong

[gusty umbra]

That's odd, even if it were using the DDMMYYYY format, you would still be well over 16. Have you tried a different browser?

[sudden depot]

Yes

I even tried different devices

[gritty isle]

I’m in the drive through at the moment. tray can assist you.

[sudden depot]

@gusty umbra nothing is working im sorry if im bugging or blowing yall up it's just so frustrating

[spring orbit]

is there anybody from support team here who can help me, please?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

When you say different devices, do you meant just another phone or have you tried from a desktop PC or Mac?

[chrome leaf]

is there anyone familiar with how to crop my screen to fit the killfeed in marvel rivals when im streaming vertically?

[sudden depot]

I dont have a pc but I have tried a tablet and other phones

[vagrant holly]

i send a ticket but they send me to chat with someone but i dont know where

[winter kite]

is there a 24 hour wait period I'm getting error messages and can't stream youtube on mobile

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[marble wind]

@winter kite if you never streamed before, you have to click "request" and wait 24 hours before streaming becomes available, this is done on https://studio.youtube.com/channel/UC/livestreaming

[cinder vine]

Who’s streaming

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[marble wind]

@cinder vine is that what you wanted to ask, or is there a question/issue you have?

[winter kite]

I do stream.on the youtube app . twitch streams on streamlabs mobile for me but youtubegives me error messages PLS HELP

[gusty umbra]

What error?

[tulip edge]

I send my support request ticket 2 days ago but still not receive any respond yet, was my request rejected?

[gusty umbra]

Tickets are answered in the order received. There is a backlog currently that they are working through. Please be patient.

[gusty umbra]

What does it say when you click that link?

[gusty umbra]

Have you gone through those instructions to enable live streaming to YouTube?

Also. Did you wait the 24h?

[winter kite]

I stream already I waited 24 hours a long time ago

[wispy latch]

@ornate bramble
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[restive latch]

hi guys,

Im looking for some help hopefully, its do with streamlabs and my elgato, i cant see to get it to pick up my game?

It says looking for a game to capture but everything is plugged in where it should be (to my knowledge), it works on the 4k Capture app from elgato (pictured below) but i cant get it to work on streamlabs and i also cant seem to work out how to get my headset to work, any help would be greatly appreciated.

[south wolf]

I have everything connected correctly and I am unable to get stream labs to record my gameplay audio! I have tried EVERYTHING! Do I need OBS?

[gritty isle]

Are using a Mac or a Windows PC or laptop?

[gilded temple]

hi i need help with 1 think

[sly reef]

anyone know how to make my stream like sharper? whenever i move around while streaming its blurry but standing still its fine. im running 1gig internet so i know its not that. also have a i9 and 4080 super

[south wolf]

I’m on pc windows 11

[gritty isle]

And you're using Streamlabs Desktop or OBS Studio?

[south wolf]

Streamlabs

[mint shadow]

Why is a donation goal showing with a bunch of decimal places?

[winter kite]

@gusty umbra I went live on studio and it went live but same error messages on the streamlabs app

[gusty umbra]

Do you have any restrictions on your youtube account?

[acoustic path]

PLS HELP IM LOSSING MY F MIND BC THIS WINDOWS IS VERTICAL AND NOT HORIZONTAL PLS HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLPPPPPPPP

HELPPPPP

HELLLLPPPPP

[stray citrus]

Hey there. Try going into your Streamlabs Desktop Settings > Video and change your output resolution to "1920x1080". You may also need to change your base resolution to "1920x1080", as well.

[gritty isle]

Sorry for the delay, I had to attend a meeting. In Streamlabs Desktop, go to Settings > Audio and make sure that for Desktop Audio and Microphone, you specifically select the devices - don't leave them on Default. Then make a short recording and see if the audio issue is resolved.

[south wolf]

Ok I will try it out

[clear mortar]

Hi, I made a simple web based gameoverlay to use on stream to track win/loss, rank change, etc, as supervive currently doesn't have any overlays made for it
The overlay is controlled via console commands
I'm currently hosting the webapp locally, and streamlabs opens the websource correctly and displays it, but any changes i make to the overlay (update numbers/rank etc) doesn't get reflected in the displayed websource
Can anyone help?

[low quest]

hi i just want to ask if i can get a n!tro from streamlabs

[stray citrus]

Hi there. The promotion you're referring to ended on April 18th, so there is no way to currently obtain Nitro through Streamlabs. Sorry about that!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[low quest]

thank you

[wary ledge]

i have a problem stream labels not showing total sub count and total follower count

[formal ridge]

Hello! Please help before I punt these computers to Narnia.

I’m using a dual pc setup for streaming. I upgraded to Windows 11 yesterday, and now every time I swap from a game (Fortnite for example) to my second monitor, my stream gives me the El Gato no signal screen for like 3 seconds before swapping back to the game. Does anyone know a fix for this?

[formal ridge]

For clarification, on my gaming PC I have 2 monitors which are extended, then I’m duplicating my main gaming monitor to my El Gato 4K Pro on the streaming PC.

When I click off the game from my main monitor to the extended monitor (to Spotify for example), that is when the No Signal populates for like 3 seconds before bringing back up the game. Hope this makes sense.

[sudden depot]

@gusty umbra any update on the dob issue im having?

[twin sage]

I am having an issue with hearing the game play sound when I stream! If i have the sound come through my tv then I can hear it but if I switch the sound to my headphones then the game play isnt there anymore and I have no clue how to fix it. I dont wanna play without my headset all the time. Can anyone help?

[winter kite]

no , I dont

[rain dew]

When i stream without a webcam on its perfectly fine but as soon as i turn on my webcam an echo begins, im aware this is most likely due to my webcam capturing audio but i like have 0 clue how to stop it, would anyone know?

[low palm]

double output channels

[rain dew]

how would i disable this?

[low palm]

or input from webcam getting recieved as mic input

[rain dew]

Thats what i think it is but idk as my main mic is 100% picking up audio aswell

[gray wyvern]

i wanted to ask someone is they could help me im trying to set up streamlabs for console and when i try to start a stream it just stops and doesnt start it

[low palm]

disable mic input in your software

audio echo is without a doubt double recieve or a feedback loop depending on where u hear it

disable all mic's, enable 1 by 1

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[winter kite]

my youtbe is connected too , but I try to go live on the streamlabs app while not live on the YouTube app and get those error messages . am I doing that part wrong

[south wolf]

Hey I still can’t get it to work

[bleak shuttle]

So it looks like the latest stream deck plugin doesn’t allow me to turn a folder in the sources on/off. like if you have a frame and camera groupped in a folder…as a one source

[strange reef]

i need help from the mods

[gritty isle]

Hop over to #vip-support for assistance with that.

[gritty isle]

With?

[gritty isle]

Huh. I literally just pulled up at home. Please screen shot Settings > Audio and let me know if the bars in the Mixer move when there is audio playing.

[latent flint]

If I'm streaming on horizontal and vertical YouTube at the same time, does the view count widget show the combined view count or just one of the YouTube streams?

[cursive flower]

Running Streamlabs desktop on mac sonoma 14.5. I get no output in the Tip Ticker and the Chat Box widgets. The boxes show and they are set to visible but are empty. Tried disabling the hardware acceleration for the browser option and it made no difference. Other widgets appear to be working ok (e.g. Tip Jar, Superchat Goal) - it's just the Tip Ticker and Chat Box widgets that I get no output at all. Any assistance would be appreciated. Thanks.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[clear mortar]

Hi, I made a simple web based gameoverlay to use on stream to track win/loss, rank change, etc, as supervive currently doesn't have any overlays made for it
The overlay is controlled via console commands
I'm currently hosting the webapp locally, and streamlabs opens the websource correctly and displays it, but any changes i make to the overlay (update numbers/rank etc) doesn't get reflected in the displayed websource
Can anyone help?

[tiny root]

How do i setup a scene? Havent used SOBS in ages and its completely changed

[tiny root]

Everythings just blank

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[marble wind]

@lean mural "best" is subjective, not everyone wants mathematically lossless recording (and very few can have it); if you're targeting visually lossless video that'll survive further editing in a video editor program, i'd choose nvenc h264, 0 bframes, no lookahead, no psycho visual tuning, preset p5 (reduce this if encoding lag exceeds 0.0%), then change qp ("cq level") to whatever yields acceptable file sizes without going over your storage device's write speed

i'm currently recording 1440p120 at qp 20, this yields average bit rates of 100 Mbps in most first-person games with spikes to 500-700, my hard drive can sustain around 880 Mbps, so i'm safe in that regard; reducing qp by 6 will yield approximately 2x higher average bit rates (1.5x ~ 3x depending on content), but for some content (desktop recordings) i can do qp 5
nvenc preset controls throughput vs compression efficiency, you can drop it from p5 to p1 and get about 20-35% larger files of the same quality, don't use presets above p5 if gpu usage is already high (>90%)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Sorry for the late reply, please submit a ticket on this issue: https://support.streamlabs.com/hc/en-us/requests/new. The staff were not able to reproduce this so they’d like to work with you via ticket to better understand this, find the cause, and get it resolved.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[acoustic path]

hey thank you so much

[gritty isle]

@rancid halo That promotion has ended. You would have to have claimed it by March 18, 2025 and redeemed it by April 18, 2025.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[woeful bramble]

anyone able to give me a hand i am having isses with webcam hard to explain myself its easier if i can share screen can anyone help

[calm relic]

Does anyone know how I can make my interactive images appear on discord?
I did the whole stream labs desktop thing but when I am on a discord call it only shows my profile picture
But it works normally on stream labs

[tiny scarab]

NEED HELP: Whenever i try to edit a scene in streamlabs , it's always gives two notifications "Permission Denied" I have no idea what i am getting denied for?

when i try to add a webcam to my scene "Permission Denied" occurs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[formal ridge]

For AMD GPU's, which encoder should I choose for best quality? In previous versions there was an AMD specific selection, but now it's:

Software (x264)
NVIDIA NVENC H.264
NVIDIA NVENC H.264 (new)
AOM AV1
SVT-AV1

Using a Radeon RX 7900 XTX

[grand cedar]

hello! i just upgraded to ultra so I can stream youtube in vertical and horizontal but the 'both' option is not appearing for me please help!

[proven echo]

hello! my chat box/ alert box isnt showing up on my stream and im confused

on stream labs console

[tight copper]

I have an issue with my recording on Streamlabs. Each time I press record, the record error pops up.
I've looked up videos to fix it and nothing has worked yet.

[bronze flume]

im trying to move the new follower stream label and the new follower to the box on the top right. i forgot how to do that

[kindred haven]

i am trying to but everytime i stream on youtube it dosent show my chat on the screen even though i put a chat box widget

[bronze flume]

nvm it was locked i figured it out

[viscid oracle]

My Follower and alert doesn't work it

[manic kite]

Hi I have a question about tip methods. If I use PayPal business, will others be able to see my legal name that's tied to my paypal account? Is there no way to simply connect payments to my debt card?

[heavy breach]

Yo can someone help StreamLabs isn't picking up desktop or application audio when its set to my RealTek connected to my headphones, however it works when I change the windows output then match it in streamlabs

[heavy breach]

nvm I cleared cache and did a fresh install we good

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gusty umbra]

You have to use PayPal.

[viscid oracle]

@gusty umbra pleas help me

[deft trout]

can someone help me out with the start video transmission issue anyone have an idea on how to fix this problem?

[echo delta]

is there anyone who can help me fix my YouTube channel chat widget? mine and my mod's messages get repeated MULTIPLE times for w/e reason

[jolly heath]

how do i fix this? i’ve removed everything from the old account because i had to make a new streamlab account, i disconnected it from tiktok directly as well and it still won’t let me.

[runic lark]

So this happened on Monday and thought I had it fixed by restarting my internet and that didn't help this time. I'm dropping frames pretty instantly and no matter what I do it's continuing, anything else I could try? I dropped bitrate, fps, this that and the other thing.

[vivid flare]

Would anyone know why streamlabs would be giving me a blank error when I try and stream

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[tiny root]

Anyone know why my SLOBS is completely blank when I downloaded it, there’s no add scene button etc

[gritty isle]

This has been affecting a small pool of customers and there isn't a fix for it. You cloud data, scenes, sources, widget settings, donation history, is all still there in the cloud. Please submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new. The staff would like to work with you via the ticket to gather data from your installation in order to track down what is causing this.

Tickets are answered in the order they are recevied. Please be patient and they will get to you.

[hazy bear]

Hello,

I tried using Stream Labels last night and couldn't get it to automatically update my count I set up through cloudbot. I set up a command to track wins, which is working fine through cloudbot. Stream Labels recognized the count and gave me a template to display wins on my stream but it wouldn't update unless I went into the stream label in my sources, clicked in the label sources boxes and did something (like add a space and remove it). I waited for about 10 minutes and it never updated before I tried making it manually update. I deleted the stream label and made it fresh as well. It still would not automatically update with the correct number.

Any help would be appreciated! Thank you!

[gritty isle]

Checking on this further. I was able to duplicate the behavior your reported. I was able to get the label to update by clicking the Restart Stream Labels* button in Streamlabs Desktop at Settings > General.

I get that's not the desired or expected functionality you want.

[hazy bear]

Thank you for trying it out. If I understand you correctly,

1. The stream label counter is not working properly for you either.

2. The work around you found would be to
   a) update the win count by cloudbot command
   b) restart stream labels on settings.

[gritty isle]

Correct. I've asked the staff to check on this but they're busy at the moment. May I ping you when I have more information on this?

[hazy bear]

That would be wonderful. I really appreciate your help. You're great!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[half eagle]

I just installed Streamlabs. I double click it and nothing happens. It doesn't open. Any solution?

[signal cairn]

Is anyone else having issues with the subscription goal widget? Only very recently is it automatically filling in a number, probably a total sub amount of the year (as it's in the thousands), even though my sub goal is 5 per stream day..

At first, it'll "look" like it's okay, but when it's visible on screen or when you open the properties again; it's as the image on the right

refreshed the browser cache already and re-added the widget

Again, this only started very recently

[humble gale]

I assume you ended the sub goal and restarted it again from 0 and it just popped back up like that again?

[tiny root]

Right so basically I can’t use SLOBS 😂 I’ve submitted a ticket, thanks!

[signal cairn]

Yep

It worked perfectly fine all this time, too!

[half eagle]

@gritty isle

[humble gale]

don't ping people that aren't actually helping you. if they know the answer they'll help out. otherwise you should submit a ticket to their official support

[humble gale]

ok i helped someone out about this before and the one way we got it to work was by duplicating their widget theme. You can go to here : https://streamlabs.com/dashboard#/widgetthemes and then click the "arrow". Then go down to the bottom and click "multi". Copy that URL and then paste that URL into your URL bar. when you go to the URL and you'll want to click "create a new widget theme". So basicallly all of your alert settings will be saved (so it's like a copy) but it will make it so it resets

[uncut ravine]

Goodmorning. Does anyone know how i can change my vr perspective to the left eye without using openxr?

Or is there a way to change game capture perspective to the left shoulder?

[signal cairn]

Well, thanks to that link; I just reset the goal in streamlabs (browser)

good to know :v thanks for the tip!

[gritty isle]

@hazy bear Please submit a ticket on the Cloudbot counter stream label issue: https://support.streamlabs.com/hc/en-us/requests/new. We've confirmed that the Cloudbot count label is indeed not auto-refreshing.

@half eagle Please go through this guide: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[hazy bear]

Thank you @rhuntington

Review: ⭐ ⭐ ⭐ ⭐ ⭐

[gritty isle]

You're welcome!

[runic lark]

checking in on here again to ask for help about whatever is happening with dropping frames. My internet thinks it's fine and I'm only having problems I can notice on two things, both I'm blaming the sources themselves right now. Streamlabs drops frames immediately no matter what I'm doing could be facecam, a game or not even being live and since streaming is the only thing I get paid for from the creation end I need to be able to fix it. Would the old uninstall and reinstall help or would that be beating an unalived thing?

[marble wind]

@runic lark call your isp about this, say you're trying to livestream and upload speed drops

[signal cairn]

Gah, still seems to reset whenever you go back and forth in between scenes, but at least the reset works when you stick to a scene

Does seem to fix when I put it to "refresh browser when scene becomes active"

[cedar notch]

hey all! i got a 9950x3d CPU and 4080 Super GPU. Tried streaming since i switched over to team red and was having crazyyy dropped frame rate notification in slobs. Are there any recommended settings for AMD Cpus?

[runic lark]

It isn't an internet issue, I have a low upload speed when hardwired in general which might be the issue, any advice? The internet company did all the could and this computer is pretty new so there shouldn't be issues unless it's something internal I can't think of

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[empty verge]

Can someone send me a video explaining everything on mobile

@runic lark

[gritty isle]

Please don't ping those not actively assisting you.

[frozen void]

OBS keeps lowering my windows volume and flstudio and cant make content playing with octapad, even desactivating de option in audio

i bought a secondary sound card and its the same

let me knwo when you can help

[fast folio]

My streamdeck scenes have question marks and when I add a scene it says waiting on obs, it was working yesterday

[frozen void]

submiting a ticket, beacause nobody answer here, 5 year ago i got fix in 5 minutes, i see how lazy people are this days, amazing

[fast folio]

k

[gritty isle]

Did you upgrade your Stream Deck app to the new version, 6.9? If so, note that Streamlabs Desktop support is no longer built into the Stream Deck and you'll need to visit the Marketplace in the Stream Deck app and install the Streamlabs Desktop plugin.

[runic lark]

I know I asked my first question not long ago but it's still vital to get the question answered what could be causing a lack of upload speed? My isp helped as much as they could and things still aren't working right so I can only figure it's my computer (expensive and new so wtf) so what can I do?

[gritty isle]

That would be a question for your ISP. Dropped Frames are network issue between your cable modem and the ingest. Slow upload speed would be an ISP issue. This will likely take several calls to your ISP. They likely heard live streaming and thought you are trying to watch Netflix; which indeed you are not.

[gritty isle]

And another follow up, is that OBS Studio or Streamlabs Desktop?

[runic lark]

If that were the case then wouldn't other devices also have bad upload speed though? My phone is giving me just as much upload as download

[fast folio]

Dude, that fixed it... this needs to be plastered everywhere because google search doesn't have anything. Thanks.

[gritty isle]

Live streaming uses upload differently than just posting a picture to Instagram or posting a status on X.

[gritty isle]

You're welcome.

[gritty isle]

https://help.elgato.com/hc/en-us/articles/34904105205777-Elgato-Stream-Deck-6-9-Release-Notes

(scroll all the way to the bottom)

[fast folio]

oh at the bottom of the patch notes... I didn't think to look there because it always auto updates and I don't see it sometimes. Thank you

[gritty isle]

You're welcome. Glad you're buttons are working again!

[runic lark]

I know but when running an Internet speed test shouldn't those numbers be closer together? I try to know these things but I'm still kind of a fool to keep pg

[frozen void]

anyways thx for nothing see ya rufus

[gritty isle]

It's up to what ever tier of service you pay for.

[gritty isle]

You said you were submitting a ticket and while yes, I didn't ask, as I was busy in a meeting for my IRL job, you didn't clarify if you were using OBS Studio or Streamlabs Desktop. Yes, they are pretty much the same.

OBS Studio or Streamlabs Desktop can't lower your volume on their own. Do you see the volume slider in the Mixer active moving to the left?

[runic lark]

I appreciate the thought but it isn't them I can assure, it's either something with the PC so I need advice on what else I can look into or the streamlabs end but with my low upload speed I can only think of the pc. I'm actively streaming on and off to test things and I'm all the way down to 1900 bitrate which might make things choppy and laggy anyway I don't know

[gritty isle]

Okay, then hop over to #vip-support for assistance since I see you're have a Streamlabs Ultra subscription and they staff can assist you with tracing down the source of your dropped frames.

[tired idol]

How can I see chat during a mobile livestream in Streamlabs without it being embeded into the video? I did an unlisted test and the chat icon was selected, but nothing showed up. Thanks

[gritty isle]

Unlisted... Sounds like YouTube. Chat on YouTube only works with Public stream, it won't work with Private or Unlisted streams. If you're wanting to see your chat outside of the process of live streaming, it would be best to have a second device you can view your chat on by going to your YouTbueb channel and then watching there but keep that audio on the second device muted.

[tired idol]

yes, youtube 🙂 ok, so the chat will be shown when I do a public stream with streamlabs? I was just testing how it works, planning to switch from prism. Thank you

[gritty isle]

Yes, if you add the Chatbox Widget as a layer, you can see chat on the device you're live streaming from. And with YouTube, your live stream would need to be Public.

[steady scroll]

I'm trying to pay for premium but I cant seem to figure it out. It wont allow me to process and it says contact support

[tired idol]

Will this Chatbox widget be embedded into the video? Can people watching on TV see it overlaid on the screen? I don’t want that—I just want to see the chat myself while walking, without needing another device. Sorry if I’m not explaining it clearly, not sure how to put it in a simpler way.

[gritty isle]

Please submit a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new. If possible, please include screen shots of what happens.

Issues involving money cannot be worked in discord due to the privacy and security of your confidential information.

[gritty isle]

Yes, the Chatbox Widget embeds the chat on stream.

If you're wanting to see chat without it being on stream that's not possible with Streamlabs Mobile.

[tired idol]

Got it! Thank you

[gritty isle]

You're welcome.

[steady scroll]

Submitted

[gritty isle]

Thanks! Tickets are answered in the order they are received. The first email you get may contain 'helpful' links the system thinks might resolve your issue, don't click them as it will close your ticket. Be patient and they will get to you.

[frozen void]

i need help form another technician that its not rufus he "BUSY" doing IRL xDDDD

[sturdy patrol]

Has anyone recieved this message before when applying for TikTok live? I submitted my Twitch URL, dashboard, profile and analytics as pictures.

Rejected: The link you provided couldn't be accessed or does not verify your streaming history on a mainstream platform.

[frozen void]

i need help from another technician that its not rufus he "BUSY" doing IRL xD

any tech that its not @gritty isle to help with my issue? he is "busy" working IRL, he answer everybody but me.

[halcyon quiver]

Hi, I would like to delete my streamlabs account. How do I do it?

[proper totem]

Please send us a ticket and we'll see why you aren't able to stream to TikTok at the moment: https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=473667

[proper totem]

Our Volunteers are all tied up right now, and our team does not usually provide Tech Support in this specific channel. Feel free to reach out to us here and we'd be happy to help with whatever issue you're experiencing: https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=473667

[proper totem]

If you would simply like to delete your Streamlabs account, and do not wish to follow through with a complete data deletion, please follow the instructions below:
• Log in to our website at  http://streamlabs.com/ with the streaming service account that you use.
• Then, go to your Account Settings page at https://streamlabs.com/dashboard/#/settings/account-settings
• Click the "General" tab
• Click the "here" text at the end of the paragraph on the page.

Within a few minutes, you will receive a confirmation email at the email address that is tied to the streaming service account that you logged in with, to verify the deletion request. Please follow the instructions in this email.

[halcyon quiver]

Thanks you

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sick crest]

Hi, I was trying to find a way to save my settings because i'm going to be moving to a new PC soon and I was wondering how the cloud save system works and how i import it when im on a new PC

[sturdy patrol]

Perfect, thank you. Logged a ticket now

[west viper]

I have a question, I got an opportunity to do merch store and I am wondering how does that work and what does it offer?

[prime sparrow]

Hello I just started using streamlabs with a captured card. I stream with my xbox connested to the captured card. For some reason my first stream worked great and my stream could hear who I was playing with. But today they can not hear who I was playing with. Idk what settings I need to change or look at. Can anyone help?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[hollow echo]

im trying to stream and have both the vertical and horizontal view but it wont let mme

[ruby marlin]

why is there no text to speech option

[gritty isle]

Could be a OAuth issue.

If you’re logged in with your Twitch, log out and log in with your YouTube.

And vice versa, if you’re logged in with your YouTube, log out and log in with your Twitch.

[gritty isle]

Is this the properties of the Alert Box Widget from with in Streamlabs Desktop?

[ruby marlin]

Yes

[gritty isle]

I’m out and about and can better assist you in a bit once I’m back home.

Have you fully set up your tipping by connecting a PayPal account?

[ruby marlin]

Yea, my donos and bits all show up on screen with the message and everything, Im trying to enable TTS but i dont see it anywhere in here

[gritty isle]

If you go to the Tips Alert for the Alert Box on the Streamlabs website https://streamlabs.com/dashboard#/alertbox/general/tipping, log in with your Twitch, is the TTS option there?

[ruby marlin]

Yea, thank you. I didnt know you could edit it there as well

[gritty isle]

Yes, you can edit the Alert Box in either place. I would also make sure you have your PayPal connected here https://streamlabs.com/dashboard#/tipping/methods.

So you can see the TTS option on the web site?

[ruby marlin]

I do 😎 My donos work perfect its just i could never find TTS. the TTS isnt on the desktop application but I see it on the website

[gritty isle]

There used to be “simple” version of the Alert Box when you edited it through Streamlabs Desktop. I’m not at my desk so I can’t check right now. May I ping you in a bit once I get home and walk the dog?

[ruby marlin]

Sure

[gritty isle]

Thanks!

We’re out getting some fast food for dinner.

[hollow echo]

i didnt try that but what i found work was having 1 horizontal and the other vertical

another question i got is why when i use the speech chat for tts that it only reads twitch but notyoutube

[gritty isle]

Yes, dual out is one horizontal and one vertical. You can’t use Dual Output with two horizontal.

[gritty isle]

Speech chat?

[gritty isle]

@ruby marlin Yes, you're using the simplified Alert Box, which is that way be default. That is not wrong or bad, it just enabled that way by default.

In Streamlabs Desktop, double click the Alert Box Widget to bring up the Properties, click General Settings, then click Click here to go to the old Alert Box settings which does have the TTS option for Tips/Donation.

[keen swift]

someone help lol

[gritty isle]

If you click, hold here, and drag lleft what happens?

[keen swift]

i just extends the chat

[gritty isle]

Okay, that's what I thought. This issue has been affecting a few people lately and we're not sure why and there isn't currently a fix or workaround.

You cloud data, scenes, sources, widget settings are all still there in the cloud.

The staff would like for you to submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather information form your installation so they can track down the source of this issue and get it fixed.

Tickets are answered in the order they are received. Be patient and they will get to yo.

In the body of your ticket, please include your Diagnostic Code. To get this, please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, you can copy the code and paste that in the body of your ticket. If you're not able to get the Diagnostic Code, that's okay.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[keen swift]

oh tru i already sent in a ticket without that

[gritty isle]

Okay, that's fine. IF you're able to get the Diagnostic Code, go ahead and then just reply to the last email for the ticket and include the Diagnostic Code. That will update your ticket with the code. The staff can look at the code and review information from your installation.

[keen swift]

oh um

its works now

[gritty isle]

Oh hello!?!?!

[keen swift]

ERM 🤣

[gritty isle]

Did you do anything different other than just randomly launch it now and it just worked?

Like maybe reboot your PC?

[keen swift]

uh i went to get help and pressed delete cache and restart and it just worked

[gritty isle]

Ah, gotcha. You might go ahead and get the Diagnostic Code and add that to your ticket and also let them know that deleting the cache and restarting Streamlabs Desktop appears to resolve the issue.

[keen swift]

welp ggs

my overlays got deleted

[gritty isle]

It may have created a new, blank Scene Collection.

Click here (red circle) and see if your previous Scene Collection(s) are there.

[keen swift]

nah it aint there

[hoary wraith]

I’m com banned can I still stream on stream labs console

[gritty isle]

Dang. The data is still in the cloud. I'd go ahead and update your ticket by replying to the last email along with the Diagnostic Code and let them know about what happened with the Delete cache and restart option.

[gritty isle]

Banned on Twitch?

[hoary wraith]

Communication banned on Xbox

[gritty isle]

Googling reveals that you might be able to stream but not be able to communicate with other players if in a multiplayer game.

https://support.xbox.com/en-US/help/family-online-safety/enforcement/types-of-xbox-enforcement-actions

I'd probably reach out to Microsoft for more information about your ban.

[hoary wraith]

Well Ik that but when I click go live it won’t let me

U think I could use Xbox companion app

[gritty isle]

You can try it but I can't guarantee that you can stream that way.

@keen swift If you have your ticket number hand and have the name of your Scene Collection, the staff can restore it for you.

[keen swift]

Request #857407

It was like main something followed by _2

theres was two of them

[gritty isle]

Okay, let me relay that to the staff and see if they can locate that for you. Hang on!

[gritty isle]

Please close and reopen the Streamlabs Desktop app then check your scene collections again

[keen swift]

omg thanks so much

[gritty isle]

You're welcome!

Long day and week. I'm off to chill in a video game. Have a good rest of your day, folks! 👋

[formal meadow]

Hey guys. I’m new to streaming . I’m having trouble with hearing my teammates on twitch when I’m live. I CAN hear the game itself. just not others on my team , can someone help me out please n thank you

[tough wedge]

Hi! It's been a while since I streamed, why is my streamlabs not connecting to the server?

[gusty umbra]

Hey there! Thanks for being an ultra subscriber. You should head over to #vip-support

[marble wind]

i should start counting how many times people say it 'isn't an internet issue' and then they find out it's an internet issue, i'm sure i'm in the upper double digits by now
you can skip the "call your isp" step, the next troubleshooting steps are "try a different isp" and "try a different house with a different isp"

[runic lark]

Actually it wasn't it was a program issue that seems to be common with Intel products

Though I'll admit the worst part is I think this happened one other time with my old PC, same reason. But since it only happened once I forgot to check that sort of thing

[marble wind]

@runic lark ah, yes, there's that too, intel "killer networking" network adapters come with software that causes issues, i can't check for that in streamlabs desktop since it hides its full logs and only shows an excerpt for the most common issues

[runic lark]

Precisely that. It's not a frequent enough issue it comes to mind even for people that answer that kind of stuff often. But hopefully ending the task will leave it at bay

[marble wind]

@runic lark download the driver-only package from https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html , uninstall all "killer" software from "add or remove programs", then install what you downloaded

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[molten willow]

Hello all, Long time user of Streamlabs, but all of a sudden, my stream starts disconnecting and reconnecting randomly and my stream restarts from the very beginning. I didnt change any settings, and my ISP didnt change or get worse, so i'm curious as to why? If anyone can help me that would be greatly appreciated

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[marble wind]

@molten willow does it report dropped frames?

[molten willow]

it does not, the entire thing just goes down and then comes back up a few seconds later, happens every minute to five minutes

[marble wind]

@molten willow twitch?

[molten willow]

yeah

[marble wind]

@molten willow run twitchtest, https://r1ch.net/projects/twitchtest past eyour stream key, settest duration to long, pick any ingest server wityh 100 "quality"

[molten willow]

oh ok, I will try this!

[molten willow]

what if quality doesnt show

[torn sleet]

I’m haveing trouble getting streamlabs to stream to twitch can anyone help?

[marble wind]

@molten willow does it show "failed to connect"?

[molten willow]

nothing under quality and so far every server is coming back as failed

[marble wind]

@torn sleet do you get an error message?
@molten willow call your isp about this

[molten willow]

grrr, alright

oddly enough, quality is now coming thru when i disconnect my ethernet and use WiFi only lol

I get some high 80s, but no 100s

[marble wind]

@molten willow call your isp about this, say you're trying to livestream and upload speed drops

[balmy agate]

Anyone help me with my audio issue , can’t seem to get to come through streamlabs but can get it through elgato 4k capture utility software

[valid sun]

last night my chat disappeared

it looks like this now. Does anyone know how to make it go back to normal?

I tried restarting and that didnt help.

[rigid valve]

hello @everyone, im new to this app and when i was trying to stream this pop up came. Is there anyone who knows how to solve this issue please help me. It will be much appreciated. Thank you in advance❤️

[runic lark]

seeing this many hours later but does that mean I'm just free to uninstall the thing? Cause I always worry about straight up removing installed by the company stuff lol

[marble wind]

@runic lark apps are not drivers, you'll not brick the system by removing them

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[formal jay]

We’ve encountered multiple issues with custom commands in StreamLabs, especially surrounding the !editcommand function. The most critical problem is that !editcommand does not work at all — it produces no response or result, regardless of the syntax or user permissions.

Details:

!editcommand is completely non-functional. We've tried standard usage (!editcommand !example new text) as well as variations like !edit command, !commandedit, and others — none of them work.

!addcommand sometimes works, but with noticeable delay or lag, which is not normal behavior compared to other commands.

Even reliable, existing commands like !dc randomly stop working for a short time, then return to normal without explanation.

We have already ruled out common causes:

Cloudbot is fully enabled

User permissions are correctly set (we tested with both Streamer and Moderator roles)

Default commands are enabled in the dashboard

The bot has mod status in chat

No conflict with another bot (we disabled Nightbot and others during testing)

The issue occurs randomly and inconsistently, which makes it hard to reproduce.

Impact:
This makes it difficult to manage commands live during a stream, especially when quick updates are needed via !editcommand. Viewers and mods experience inconsistent behavior, which affects engagement and moderation tools.

Request:
Please investigate the issue with !editcommand and the unstable performance of commands overall. If !editcommand is not officially supported anymore, a clear update in the documentation or command list would be appreciated.

Thank you for your time and support.

[marble wind]

@formal jay streamelements discord is two blocks down

also, is this ai generated?

[formal jay]

Translated with ai - i couldnt describe the problem with my English perfectly

[marble wind]

@formal jay join the streamelements discord if you need help with their services

[formal jay]

oh wait the problem is based on Streamlabs

mb

[torn sleet]

It said it failed to connect

It says it failed to connect to stream key logout and back in again

[warped thistle]

Anyone ever have issues trying to connect two Mevo Start cameras?

I was able to see both cameras in the Mevo app, but could only get one to show up as a camera source. Tried doing one as a USB Webcam and the other an NDI source and both as web cams but could only see the first camera register as a source

[wet jasper]

Hello guys i wanted to ask if anyone can help me setup my chatbot i already have some stuff setup and also tried stuff to see if it works but stuff like songrequests dont work for some reason.

[primal gyro]

Does anyone know why this is not letting me select my twitch?

I used it before, I don’t have nor want to multi stream.

I logged out and in again.

I closed the app.

It’s still greyed out and I have no idea why

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[near crystal]

I'm having an issue with the Streamlabs OBS plugin for the Elgato Stream Deck. When I go to turn on a Source within a scene, it will not turn on unless it is the active scene. If I am in a separate scene, it will not turn on the source of the other scene. If try to, it just shows the yellow exclamation point on my stream deck and does nothing. This is preventing me from toggling my effects during streams. I'm on Windows 11. Didn't have this issue previously.

[crystal estuary]

how do i stream to both yt and twitch?

[gusty umbra]

You would need to be an ultra subscriber and then it gives you access to multi stream.

[crystal estuary]

oh alr ty

[gusty umbra]

I would recommend creating a ticket for this issue. https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Did you upgrade your Stream Deck app to the new version, 6.9?

If so, note that Streamlabs Desktop support is no longer built into the Stream Deck and you'll need to visit the Marketplace in the Stream Deck app and install the Streamlabs Desktop plugin.

[near crystal]

yeah I did, I have before as well and I didn't have this problem

I've tried refreshing, creating a new scene and calling it, but it just won't turn on and off a source unless it's currently in the active scene

[gritty isle]

Did you upgrade to v6.9 of stream deck?

[near crystal]

I have yes

[gritty isle]

And you installed the Streamlabs desktop plugin?

[near crystal]

yes

other things within the plugin work, just not this

[latent breach]

Is there a reason why the Streamlabs Cloud pulled all my sources, but only half are showing up? some image/video sources transferred fine and can be viewed in their 'browse' source, but any that haven't been modified in 1-2+ years are inaccessible

i have tried messing with my firewalls, my file sharing, my network connection, full reinstalls. same problem.

[wooden trellis]

Hello, can anyone help me? My PC is working fine, but when I open Streamlabs, all media stops or gets muted, and Spotify, YouTube, etc. won't load videos or music. This also happens with games, how can i fix this?

[dusky bay]

Hi, my website llilium.live says that it is live, but its not accessible. the domain says that its live, but is not. even after publishing again, its still inaccessible

[gusty umbra]

Check your audio mixer. Recent windows updates changed a lot of settings back to “default device”. Change it to the specific piece of output hardware you’re using.

[gusty umbra]

We don’t have access to handle domain issues here. Can you submit a ticket please. https://support.streamlabs.com/hc/en-us/requests/new

[tight copper]

CAN SOMEONE HELP? Its annoying to ask over and over again.
My recording feature in streamlabs doesn't work no matter what video guides I look up. I need to capture clips for my videos.
Originally I set up a new disk drive so I can have space for more videos and it was working fine still.
Now it keeps giving me errors & nothing I do works.

[wooden trellis]

all outputs are configured correctly, but when I open streamlabs, I can't play any games, I can't play videos, they just won't load, Spotify music just stops, and when I try to play it again, they give me a message that they can't play the music. I was using streamlabs for days, and then yesterday it came up with this "bug".

[cold anvil]

Hey, I am brand new and I want to use StreamLabs for my TikTok streaming so I can see who is coming and going, and if people are chatting with me, using my macbook, while using my phone as the camera. It's just for shoppable demos. Is there a really great place for abject newbies to get info to be able to get started with a simple stream?

[gritty isle]

Have you removed and added back a button in the stream deck for one of these broken actions?

[indigo smelt]

Hello, I am unable to multistream through TikTok and twitch using Streamlabs console even though it says I should be able to. I have a subscription and have disconnected and reconnected my TikTok and it still won’t work.

[valid sun]

I still can't see my chat on stream labs, is anyone around that can help?

#technical-support message

[gusty umbra]

Our #1173605643484139591 has a ton of articles on all aspects of getting a stream setup and running. Check out the desktop section!

[cold anvil]

Thanks! it looks like I have to have permission from TikTok to do this. I'm just starting as a live streamer, so I am pretty sure they are not going to let me use advanced tools like this.

[gusty umbra]

You can apply through streamlabs to TikTok to see if they will approve you.

[cold anvil]

Okay, I will try to find that.

[crisp meadow]

hello

i used to stream on streamlabs and OBS a lot, and it usually worked fine. I stopped for a couple years and I am trying to do it again. However, now my stream drops like 99% of my frames every time I try.

i ran a speed test to make sure i didnt have crazy low numbers and I also did that server test and didnt find anything abnormal i think

[kindred ivy]

Hello, I am looking for a solution for my chat box widget: It's enabled, and worked on my previous stream without issue, but on my stream I ran today, without changing any settings, my chat would not appear in the chat box widget. Any help on this issue would be greatly appreciated

Nevermind, I figured it out

[valid sun]

I am having same issue, how did you solve if you dont mind?

[plucky basalt]

Just wondering if it's worth to be Monthly or Annual for Ultra package?

[forest solar]

Hello, since a few days i don't understand why i can't choose multiple audio track on recording settings ? i didn't change anything, no update,...
ps : i'm on 1.18.3

[kindred ivy]

turns out if you change your Twitch username, you need to logout and login to fix iut

[marble wind]

@forest solar do you have any outputs (ndi, streaming, virtual cam) currently active? if yes, stop all of them, then you can change settings; try also switching from mkv to another format and back

[forest solar]

i think it's UI problem not my sources, after many searchs i can choose multiple track only if i go to "global settings" on Mixer but if i want to change on Settings (like my first screenshot), i can't and i don't know why it's begin at 0 to 5 and no 1->6

[marble wind]

@forest solar this looks like a labeling inconsistency, tracks have internal indexes that count from 0 to 5, but humans usually count from 1 to 6;
if you record, how many tracks does the recording have?

[forest solar]

i have my 6 tracks so problem solved 🤔 but on Settings->Output->Recording, still have only 1 track checked and on Global Settings on Mixer i have my 6 audio tracks checked

[marble wind]

@forest solar i'd report this to streamlabs with a support ticket, https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[valid sun]

did it look like this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[kindred ivy]

yeah and kept loading chat without succeeding

[valid sun]

hmm mine doesnt try to load chat or anything. It just looks like this whether im live or not. I didnt change anything on my twitch.

[odd bone]

There seems to be an issue with the Subscription goal widget I've spoken to quite a few streamers and when you create a new sub goal and set your starting amount to zero it's showing thousands of subs

[uncut goblet]

Hello i have issue about go live
Normally, it looks like Figure 1, but now it's like Figure2. How can I fix this🥹

[late anvil]

Hi

I have a problem

I've more than once to connect my PayPal account and it is always not working

[sharp maple]

Bit of a long one here.

Unable to connect streaming tool with Youtube to enable my account to have stream.
So I have done streaming for a long time and I have exhausted all of my options for troubleshooting on my end. I fear the issue is Youtube has some connection problem with my account and linking it to my streaming software but I have no idea why that is or how to fix it.

I use Streamlabs OBS and on my end SLOBS seems to state that my Youtube account is not enabled for livestreaming, so I click the "fix" option on my dashboard. Once I click the fix option, I am linked to my Youtube studio "go live" dashboard seen below.

This page seems to indicate that I am ready to start streaming, but it sits in this infinite loading screen and states that I am waiting for my streaming tool to start feeding it data. However, SLOBS wont give me the option to go live as it tells me my Youtube account needs me to wait 24 hours.

Youtube does not give me the option to wait 24 hours and I made sure that my account is in good standing to live steam. YT confirms this as well within my account, screenshot below.

So far I have tried to disconnect and reconnect my account with YT and SLOBS and reconnect it. I have given SLOBS and YT the access to each other as its been requested.
I have also tried doing a stream key submission but SLOBS will only let me do it as an additional output options and not the main YT chocie.

Let me know if anyone can help with this, I would like to start streaming on my account and avoid having to start my channel from scratch.

[valid brook]

I have a issue with my screen capture can someone help

It starts to capture the video I want on youtube for like a second then stops I can see everything else on the page just not the video

I guess nobody responds here

[undone coral]

How do I get unbanned from tik tok using stream labs?

[gusty umbra]

Streamlabs has no input into TikTok account restrictions. You need to reach out to TikTok to appeal (or wait the specified time in the ban).

[granite oar]

Hi, when using streamlabs, is it possible to add your twitch stream and then use that to stream to tiktok?

[valid sun]

still have same issue, been several days if anyone can help would appreciate it. very annoying bug. #technical-support message

[wintry vine]

i am having an issue,subscriber alert not working while every other alert(member,superchat,tipping ) are working on youtube i am fairly new on this

[undone coral]

But I can live on my phone but not stream

Stream labs*

[gusty umbra]

You may be part of the #known-issues message can you please submit a ticket. A member of Streamlabs staff can see. https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[mint jackal]

I have an issue when streaming Minecraft that it's a black screen. Also what are the "best settings" for streaming Minecraft on twitch with a 2060 and a Ryzen 7 5700?

[gusty umbra]

Most variations of Minecraft don’t work with standard game capture. You generally have to capture your entire screen. As for settings. Starting at 1080p30fps is probably a safe bet. See how it looks. If it’s laggy, drop to 720p. If it’s smooth, you can try 60fps.

[mint jackal]

Thank you!

[valid sun]

Rufus if you are on sometime today can you help me with my issue plz? my chat has disappeared from stream labs so I cant read or reply.

[sick depot]

I can't change the title or information for my stream when I go live, I get an error message that says "failed to update settings for Twitch" is there a fix for this?

[spare jetty]

@shrewd finch

[cursive herald]

As mentioned, please do not @ users who aren't directly assisting you.

[spare jetty]

oh sorry i got confused i thougty if I need help use this discprd

can you help me?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[slender spindle]

hello, ive been using streamlabs for a year now and its been incredible. since the last windows update i drop frames so bad i cant even stream, even if no game is runing. ive tried every youtube solution out there, is there anyone who can help me

[gusty umbra]

Are you streaming to Twitch?

[slender spindle]

yes

ive followed every guide, changed all my settings, ive never had a problem until the last windows 10 update and i cant revert to the previous update

[gusty umbra]

Dropped is usually isp or network related. Run this twitch test to see if you need to change your ingest server.

[wispy latch]

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[slender spindle]

i have really solid internet but ill try, thank you

[near crystal]

I have, I created a fresh button with a new action and it still has the same issue

[slender spindle]

its crazy cuz on the test most of my quality is zero but i pay for super high speed internet, im not sure why its so bad

the quality is all zero, must be an ISP thing

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[vestal mica]

Can some one help me?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

The issue with the Follower Goal was reported to the developers last night. Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new and they'll add you to the report so that you get notified once the issue is fixed.

[jaunty skiff]

Does anyone know how to have two seperate event lists? I want one to be white and one to be purple but when I change the theme it changes them all / the link doesn't change! I'd also like to add a somewhat transparent background to my credits so they are readable but don't know if this is possible?

[gritty isle]

You could create your own Widget Themes here https://streamlabs.com/dashboard#/widgetthemes and then from each one, copy the link for the Event List by clicking the 🔗 icon then click on the line for Event List and then add a Browser Source with that URL.

[grim pecan]

hey quick question why are some subs not shown in the streamlabs mini feed and also dont trigger a sound alert

[gritty isle]

YouTube or Twitch?

[grim pecan]

twitch

[gritty isle]

Did you just become a Twitch Affiliate or Twitch Partner?

[grim pecan]

a while ago and a friend subbed during an add vbreak and its not shown in the minifeed and there was no alert

[stray jackal]

hello i need help whenever i use streamlabs for twitch and only twitch it turns my screen verticle i do not have the dual mode thing on and i dont know what to do i looked it up and got nothing i have screen shots if needed\

[gritty isle]

Had the been subscribed before and resubscribed?

[grim pecan]

yes and it was a prime sub

[gritty isle]

And you have Prime Gaming Subs enabled? https://streamlabs.com/dashboard#/alertbox/twitch/subscriptions

[gritty isle]

In Streamlabs Desktop, go to Settings > Video and check the Output Resolution. If it reads something like 1080x1920, change it to 1920x1080.

[stray jackal]

it is already set to 1920x1080

i cant send the screenshot but it is

[gritty isle]

And that's the Output Resolution and not the Base Resolution?

[stray jackal]

they are both 1920x1080

[gritty isle]

!screenshot @stray jackal

Oh that command is gone?

[grim pecan]

where do i find this window

[gritty isle]

Okay, then right click on your source, choose Transform, Reset Transformation. Then right click on the source again, choose Transform, Fit to Screen.

[stray jackal]

click the link he sent

[gritty isle]

And log in with your Twitch.

[grim pecan]

yes have them enabled

[stray jackal]

ok yes that fixed it thank you

[gritty isle]

Interesting. If have Streamlabs Desktop open and in the scene with the Alert Box, and you replay the alert from the Recent Events page https://streamlabs.com/dashboard#/recentevents, do you see and hear the alert in the Preview Window in Streamlabs Desktop?

[gritty isle]

You're welcome.

You might have to do that with other sources, if you have more than just the capture source.

[grim pecan]

maybe i use the twitch alert box but it is enabled there aswell

and it should still be shown in the streamlabs minifeed right?

[gritty isle]

So it doesn't appear in the Recent Events or Mini Feed?

[grim pecan]

exactly

[gritty isle]

And the only issue is this one resub was detected or all subs not working?

[grim pecan]

some are shown some arent

thats the only issue

[gritty isle]

And the ones that aren't show are all resubs or just regular subs?

[grim pecan]

both

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

See how it goes on your next stream.

[grim pecan]

will do

[thin bear]

My Streamlabs works fine when on Wifi - But as soon as I connect my Ethernet Cable - I start dropping frames. i don't have this issue on other streaming platforms - what can I do

[gritty isle]

@south urchin You had to have claimed it by March 18th and then redeemed it by April 18th.

https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

[jolly niche]

I updated my computer and now Streamlabs isn't capturing any audio from VoiceMeeter

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[latent bramble]

Hi

[tropic grotto]

Hey how can I Fix the Video Delay on my stream ? And I wanted to switch it from twitch to YouTube but I don’t know how

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[raven briar]

I found a member doing unsolicited friend requests

[agile owl]

#user-safety-and-reports

[low shore]

hey y'all, is there any reason why I can't customize this particular panel? every time I click into it a blank page loads. All other panels seem to work okay.

[void forum]

hey question! Ive been using the enhanced broadcasting and it seems like around 2 hours it just craps out and goes offline for me, is this is an issue i can fix?

[gritty isle]

That reply wasn’t for you.

Oh, where’d the post that pinged me go?

[wispy latch]

Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[gritty isle]

Dropped Frames are indeed a network issue, between your cable modem and the ingest. Once the packet leaves your PC, you have no control over how it routes.

[void forum]

so not on auto?

[gritty isle]

That reply wasn’t for you. Someone replied to my reply to someone else then deleted their post.

@void forum Please hop over to #vip-support for assistance.

[void forum]

kk

[rich dock]

While using collab cam my audio from desktop isnt shared. Is this normal?

[dreamy hazel]

Can someone let me know why my stream keeps on crashing with the rodecaster pro? I created a diagnostic report where do I paste that info?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[slate flare]

my stream labs keeps saying to set up my stream when i already have it set up and after this shows up please help me i need to stream soon and need it fix

[humble gale]

#technical-support message

[slate flare]

that does not help i uninstall it too wtf

[humble gale]

If you read on that is for submitting a ticket. but that's all the info that the volunteers have

idk why the diagnostic report wouldn't work, i just know that's what has been shared by volunteers before

[slate flare]

can some one Team viwer me in the support team?

[humble gale]

support team only works in tickets. this is for the community to help each other if we know the answers

[slate flare]

got it i see

[austere drum]

Yesterday when I started the stream the dual output service took 30 seconds to connect and then during the hour-long stream it had several disconnections. I have ultra giga fiber so it's not a bandwidth problem, are you having problems?

[gritty isle]

Is one of your destinations Twitch?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[echo remnant]

My stream is picking up sound from muted microphone, how to fix this?

[gusty umbra]

Disable all other microphones on your machine in windows.

[faint grail]

is there a way to remove green screen background live on streamlabs

[gritty isle]

Honestly, I would go ahead and submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. Please put the diagnostic code in the body of your ticket. Only the staff have access to the diagnostic reports. Us Volunteers don't have access to them.

[dreamy hazel]

Appreciate you @gritty isle

[gritty isle]

You're welcome.

[analog yoke]

Hi folks. I'm having trouble pulling my iphone into a scene in Streamlabs OBS desktop on windows. Collab Cam doesn't seem to recognize the feed from Camo. Is there a different app I should be using?

[echo remnant]

How do I disable microphones on windows?

My mixer is set to my gaming headset microphone, and I have muted my microphone, but still somehow it picks up sound on my stream

[gusty umbra]

In win11 it's settings > system > sound and you can see what input and output devices are enabled. Disable anything that isnt your headset for mic (webcam, or built in)

[humble hearth]

So I’m trying to IRL stream and I have the mobile app on my phone and anytime someone follows. It should play a sound or even when someone donates I wanna have TTSI enabled all this stuff but yet it won’t play the sound and it doesn’t work. Can someone please help

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[pale drum]

Hey! can someone here please help me my facecam has a greenscreen filter on but i cant find any filters on my cam even if i do the camscene complette from scratch it still removes green :/ any ideas?

[urban totem]

Have you tried removing it and trying again?

[pale drum]

yes even if i make it complettly new

[crimson dock]

Hey so I don't know if I had anything to do with this but my StreamLabs will start "streaming" and will even trigger the notifications for my channels but it will not actually be streaming. For Tiktok, it opens everything automatically, it starts counting as if a stream is happening, it sends out notifications, but it doesn't actually stream. What could this be?

[pale drum]

problem solved-.-

filter was in my scene not in my source how stupid i am omg-.- still thanks

[dry geyser]

Can we move Alert text boxes manually / custom vs the 3 layout options?
Struggling to figure out how and it's also doubling up notification when I test ?

[urban totem]

I think you can move it when you are editing the alerts such as different colours or emojis etc

[crimson dock]

How do I find my streamlabs username?

[urban totem]

I think it is just your email

[abstract steeple]

Can anyone walk me through Keybinding scenes for a simpler and less messy swap?

[gritty isle]

It will be the name on your Tip URL https://streamlabs.com/dashboard#/tipping/methods

https://streamlabs.com/<streamlabs username>/tip

[tender lotus]

im needing help so i use stream labs to stream but everytime i stream on twitch my game is enlarged on twitch live in other words im only able to see the corner of my game but if i go to the stream labs page it goes back to normal idk if thats fixable

This is what its doing every time i stream

[crimson dock]

Ahh ok

[marble wind]

again, in cqp the main difference between nvenc presets p1~p7 is in file size, not quality
> In terms of SSD Speeds what CQ Level would be good to use?
the valid range is from 0 (lossless) to 51 (max compression), every +6 will cut the average bit rate approximately in half; in streamlabs desktop specifically, the qp range is from 1 to 51, and if you want to use 0, change rate control mode to "lossless"
> Then I use Shutter Encoder to render in H.264 again with 16 CQ for YouTube.
youtube will accept your dnxhr encode as-is, there's no need to reencode further, unless it's over their file size limit (probably 120 or 240 gb per video, i forgot)
i'd recommend recording as close to lossless as you can comfortably manage (maybe try the lossless preset in simple output mode)

[marble wind]

> Okay so I can use any CQ level without worrying about write speeds with this SSD?
that's a tough one to answer, every SSD's write speed goes down a bit when it heats up, but by how much? i don't know, i never benchmarked this;
> so uploading the DNxHR files would take way too long for me unfortunately
does it allow targa (truevision tga), or qtrle (quicktime rle)?
> Would render with H.264 in DaVinci but it doesn't seem to work very well
i heard there's a paid plugin for resolve, called ... i forgot what it's called, but it exists and adds a variety of new encoders, including probably x264
> What difference would the Simple Lossless Preset be to the Manual/Advanced settings?
simple output mode "lossless" preset uses utvideo, a software lossless encoder; nvenc also has a lossless preset in advanced output mode, might have better performance; i validated both encoders, they are indeed lossless*
> For Advanced Mode would you have a recommendation for Keyframes & Multipass Mode?
higher keyint means smaller files (with the same quality), but also worse performance in most video editing software, so i usually use 1 second or less (less is not possible in streamlabs desktop, only in obs-studio)
> I believe Tuning: High Quality and Profile: High are recommended also?
tuning should always be "high quality", profile can be changed to baseline if you need very high throughput (say, recording at 1080p at over 240 fps)

* "lossless" in context of video encoding is a highly misleading term, one has to be very specific about in what aspect a video, or a video processing operation, is lossless
for example, remuxing from mkv to mp4 is lossless: the video does not degrade in any way, but if it was lossy to begin with, it's going to remain this way, so in this context we're not adding generational loss
newtek ndi(tm) also advertises that it does not add generational loss, but it's lossy
"lossless" video codecs are typically lossless in the sense that whatever bitstream they receive is saved as-is, the decoded bitstream will have a full md5 match with the input stream, but is the input stream lossless? or has it been preprocessed in a lossy manner, say, converted from RGB to NV12, or from sRGB to Rec.709? those are lossy conversions

> Multipass is fine at Two Passes (Full Resolution)?
i have mixed data on this, this choice probably doesn't matter in this context - unless you start having performance issues, in which case switch to quarter res or single-pass
> From what I read previously anything below 20 should be visually lossless?
all quality loss is cumulative; the more detail you destroy, the worse it'll get; first, streamlabs desktop will introduce jpeg-like artifacts, then resolve will add more artifacts with dnxhr encoding, then shutter encoder, then youtube; in an ideal world, you'd have infinite storage space to use lossless encoders every step of the way and upload a lossless h264 encode to youtube, but we're not in that world; don't worry too much about it, obsessing over objective quality can get in the way of subjective quality (making videos that are fun to watch)
> If the SSD is struggling how will I know?
issues caused by slow storage are reported as "encoding lag"; with lossy encoding at cqp 16 at 1080p60, this is completely unheard of, a hard drive can manage these kinds of write speeds

> Does 2560x1440p60 change much?
i'm recording first person games at 1440p at 120 fps, average bit rates are 100 to 300 in most games, spiking to 500 and higher, a hard drive can manage that (7200rpm CMR SATA hard drives manage ~880 Mbps reliably)
> Basically is it worth going below 20 CQ?
that is subjective; if i was doing serious production and high objective quality was deemed important, i'd take the time and effort to do the best possible production with the available hardware, but since i'm mainly producing for myself and select recipients, cqp 20 is adequate, i switch to cqp 5 for low motion footage (desktop recording / visual novel games)
(i'm also doing one such "serious" production, where i do use lossless nvenc)

> Isnt the SLOBS recording now lossless with these settings
again, the term "lossless" is highly contextual
you're doing cqp 16, that's "visually lossless", meaning a human is unlikely to spot quality degradation, but mathematically, the video is different from what you had on your screen, and this will result in accumulating error as you process and reencode it
> DNxHR is also supposed to be lossless?
nope, dnxhr is lossy https://en.wikipedia.org/wiki/DNxHR_codec

@lean mural this is almost an exact replica of simple output mode indistinguishable presets, which once again proves that obs-studio's defaults are adequate
have you been warned about mp4/mov corrupting yet?

[gritty isle]

Team MKV.

[marble wind]

don't get sentimental with video containers, mkv can be a piece of work too due to timestamp precision

[gritty isle]

Eh, at least so far I've never had a problem with it.

[marble wind]

@lean mural mov and mp4 have to be finalized; if this process gets interrupted by anything at all, the entire file is unusable; there are tools that claim to be able to recover such files, but it's not a guarantee; mkv and flv are safe in this regard

@lean mural no, if streamlabs desktop crashes, or run out of disk space, or the pc reboots, with mkv or flv you still get to keep the video - as much of it as was written to disk, so you lose at most a few seconds, whereas with mov or mp4 you lose the entire recording

[hollow mountain]

Quick question regarding billing/auto pay stuff. Not urgent

[gritty isle]

Hop over to #vip-support but note that you might be asked to submit a ticket.

[hollow mountain]

Thank you, Rufus

[gritty isle]

You're welcome.

[marble wind]

newer versions of resolve (after 2020, i think) can import mkv directly, so this is preferable; flv doesn't support mutliple audio tracks
> or at least very close
it's not lossless, but close enough for most production needs
> should I render with anything else instead of DNxHR HQ in DaVinci to maintain quality?
in an ideal world, maybe, but this is fine

funny, you're putting all this effort into trying to improve your videos, only to learn you're already doing everything fine

[glass harbor]

I have no idea how to use stream labs and yes i have looked through some tutorials but now im just more confuzed

[gritty isle]

I'd suggest the Getting Started with Streamlabs Desktop guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop.

If you have specific questions, ask those.

[marble wind]

i used to record with shadowplay, which is capped at 50 Mbps for 1080p60, and in very fast motion you can see blocking artifacts in first person games, that's when it occurred to me that i have to switch to obs-classic (and later to obs-studio), the year was probably 2015 or 2016

obs-classic had an upper limit of about 230 Mbps (would fail to start recording with nvenc above that), obs-studio has no practical upper limit

[glass harbor]

can streamlabs work with on xbox streaming?

[gritty isle]

Streamlabs Console, yes.

Streamlabs Desktop with a capture card, yes.

Streamlabs Desktop without a capture card, no.

[marble wind]

@lean mural unless your game is running at a native 1600x900, 900p is a bad idea due to how scaling filters work; 936p is usually a net negative compared to 1080p and 720p, and out of the other 2 options, you're choosing between blur and blocking artifacts, both are bad, but which one is worse is subjective

[glass harbor]

how do I use stream labs to stream on my xbox

[gritty isle]

Do you have a PC or a Mac with a capture card?

[glass harbor]

im using a omen gaming laptop

I dont fully understand what a capture card is either

i apologize im a big time Newbie

[gritty isle]

Then I'd suggest Streamlabs Console: https://streamlabs.com/content-hub/post/streamlabs-console-faq.

https://streamlabs.com/content-hub/support/console

[acoustic heath]

hi

[marble wind]

@lean mural
i have mixed data on whether 0, 2 or 4 b-frames are preferable for live video; if you lack the means to run your own tests, i'd recommend 2;
if i can assume you're playing at 1440p, downscaling to 720p is preferable over 1080p since it's an integer scale factor;
your choice of scaling filter gets a subjective dislike from me since i don't like ringing artifacts, but some people prefer it to bicubic;
are you streaming and recording at the same time?

[gritty isle]

Nvidia says "Max B-Frames: Set to 4. If you uncheck the Look-ahead option, reduce this to 2 B-Frames." https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[marble wind]

@gritty isle nvidia says a lot of things, not all of them are true

[acoustic heath]

I have a problem with my Alert box not being heard in my streams. It can be seen but not heard and it can only be heard in the alert configuration preview

[gritty isle]

Hahahahahahahahaha

[gritty isle]

Go to your Recent Events page https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site and check here to make sure that your alerts are not muted.

If that icon is red speaker with a slash, your alerts are muted. Click it to umute them.

Another thing to check is to make sure your Master Alert Volume is not too low, or zero.

https://media.discordapp.net/attachments/962371235789025360/1350988236935266325/IMG_0229.png?ex=67e93817&is=67e7e697&hm=3d2731fec1c0571220950f34bba72219f6f22df7643c7ea46594f38b0da664b8&=&format=webp&quality=lossless&width=1653&height=315

https://media.discordapp.net/attachments/962371235789025360/1350988237497172109/IMG_0230.png?ex=67e93817&is=67e7e697&hm=1c1d3ba1dd11de22891c6a1de12caf2f287dfe1ac21f3fb45efece3d974564ed&=&format=webp&quality=lossless&width=1653&height=497

[marble wind]

@lean mural psycho visual tuning enables spatial aq and temporal aq, this is useful for many types of videos (where important things happen in the center of the screen); lookahead allows b-frames to fluctuate between 0 and the configured value, whether this has benefit or not is difficult to properly evaluate without specialized tools (and even with them, the conclusion usually amounts to "idk lol")

one of my acquaintances has such a specialized tool (elecard streameye) and he was very fascinated with his findings, but didn't discover anything of immediate practical use

p7 is fine if you're not having performance issues with it, expect higher gpu usage compared to p5

[acoustic heath]

i love u

[marble wind]

i can't use p7 because at 1440p120, it's not realtime (~130 fps at idle load but i can easily dip below that with a game running)
@lean mural
> ^ and Two Pass mode again?
i have very limited data on this, most people lack the skills necessary to create accurate observations on its impact, and out of those who do, only one noted on this, quoting from my memory: "on newer nvenc iterations (rtx 2000 and higher), 2-pass gives minimal benefits, or sometimes a loss in quality"; note that this info may now be outdated, and/or may have been inaccurate to begin with, i lack the means to validate this
> but I did recently start playing in VR which is maybe working the GPU/CPU abit more now. So maybe I could go P6 to give it abit of breathing room?
aim for 90% gpu usage or less; set game resolution to "100%" instead of "automatic"in steamVR settings

[valid sun]

My chat has disappeared on my stream labs, does anyone know how to fix it?

[gritty isle]

Have a good stream!

[marble wind]

> Did also notice the "Enhanced broadcasting" Beta Option when starting a Stream but idk how much I trust that lol
i consider it a major net positive for twitch and streamers, since it means anyone can have transcoding; currently it's being actively developed, so twitch keeps changing its settings, but it's useful in its current state

[gritty isle]

The embedded chat dock in Streamlabs Desktop (that you see locally) or the Chatbox Widget (chat on the stream)?

[valid sun]

#technical-support message it looks like this

wait it seems to have fixed itself. which is wild because it was broken over the entire weekend

I just went live to test it and its working now. I have streamed every day for 4 days and its been broken 😮

[gritty isle]

That's great! Next time I would (in Streamlabs Desktop), log out, restart Streamlabs Desktop, and log back in.

[valid sun]

okay ty @gritty isle ty for always helping

[gritty isle]

You're welcome.

[valid sun]

Not sure if the command worked btw

[gritty isle]

Oh dang, it didn't.

They refreshed the commands recently, maybe that one went away.
You know how to log out/log in?

[valid sun]

I do 🙂

[gritty isle]

Perfect.

Yeah, that command no longer exists.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That's it for me, folks! Time to go play in traffic! 👋

[candid grove]

I’m having trouble with this error showing up every time I try to screenshare stream from the mobile app to YouTube. I don’t understand what this means

[chrome widget]

Is anyone else havign issues with one person's collab cam showing up as a black screen?

[woeful wolf]

I need help adding discord as it's own audio source... If I use "Application Audio Capture", it works for that one voice chat/group chat, but not any other channels. OBS studios has an option where you can select, "match exactly otherwise match title from window"

[gilded shard]

Hello, my Twitch chat is no longer working on Streamlabs.
I've logged out and logged back in, but nothing works. I've updated Streamlabs, but it's still not working. Do you have any suggestions for a solution? 🙂

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Refreshing the connection between Streamlabs and YouTube will resolve this.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 scopes. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

👇 👇 👇 👇

https://cdn.discordapp.com/attachments/962371235789025360/1359212042539761834/image.png?ex=680a6edb&is=68091d5b&hm=6104bba7e3353a495ceef4980f8115ae1a55e821174203d81e62fdcf36ff528b&

[woeful wolf]

bumping

[surreal ingot]

Hi streamlabs I’m Jameel Perkins asking is it please that I can use my capture card for streamlabs mobile app with my favorite gaming console Nintendo Switch please help me out thank u on iOS https://streamlabs.com/mobile-app?srsltid=AfmBOoodtQ6PYWG3R-WAIyV9Nx80z_i4ymMmcfAWfRly-nTrxCrPKilh

[broken lintel]

Hey Support! So this may be a little confusing as I may not use the correct wording but my issue is I am wanting to copy and paste my source (Elgato Capture Card) to my vertical output ONLY and not my horizontal output, Im not sure whats the best process to go about that as when I do copy and paste my video capture card source it displays on both outputs creating multiple "layers" on my horizontal output (not really my main issue as my first source covers the other pastes, just kind of worried about having too much sources from multiple pastes which could potentially cause my stream to lag) The main issue I am having is the "pastes" being linked together via vertical and horizontal and was wondering if there was a way to separate them? possibly have one source set for the vertical outputs and one set for horizontal outputs. even when i try to rename one of the pasted sources, it changes the name of all of them to the exact same name i chose. Another thing, which is quite annoying is how there does'nt seem to be an easy way for me to crop the additional source I add? Is there a keyboard shortcut to cropping a source to whichever part of the source you want to capture without having to type in a bunch of numbers?

And my Paste (duplicate) option is not popping up, not sure if thats the apex of the issues im having but any help would be amazing

[trim canyon]

how do i start streeming

[tranquil fulcrum]

i need help figuring out how to put my chat on my screen while im playing. is there anyway to do this using steamlabs?

[marble wind]

@broken lintel drag it off screen on the other canvas
video capture device sources can't be duplicated since a single device can usually only serve video to one recipient, and a second source would count as a second recipient
you could also try the aitum vertical canvas plugin for obs-studio, as well as the source clone plugin for obs-studio

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[wet trellis]

Hello, when im longer not online or in the Streamlabs Interface than the Cloudbot automatically turned off. How Can I turn it on forever? Is there a Solution?

[gritty isle]

To conserve resources, Cloudbot will automatically toggle off if you don’t use it for an extended period of time. There is no fix or workaround or setting or solution. Add to your workflow a step to check Cloudbot.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[acoustic gate]

hey, asking about the Toggle Overlay to see my Chat while I am playing Games

In Some games it works, but when I try to use it in Marvel Rivals, it doesnt work, same with my keybind to mute myself in Discord

I figured it has to do with its Anti-Cheat, so I wanted to know if there is an easy work around besides tapping out and using my keybinds

[elder merlin]

Hey does someone know why mi discord is not making sounds on my stream?

[rare light]

I have been racking my brain. My transition sound is broken I cant not hear it. My stream still hears it but I cant hear it. I have Audio Monitoring set to Monitor and Output. I have deleted and created a new one and also made changes and closed SLOBS down and reopen still cant hear it. Anybody know how to fix this?

[solid river]

Hello guys I have a quick question for some reason the png images are not working it will show me the picture plus background can someone please help me

[queen vale]

Guys im having some issues my game capture isnt working can someone help ? 🙂 its all black

[dusk ingot]

Hey when ever I try to add a new source on streamlabs console it doesn’t give me a option to add the overlay or picture

[willow summit]

hey how i stream in facebook

i be looking how to stream in facebook

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[odd marsh]

Anyone have an issue where the Follower Goal settings just shows a blank box and no bar?

[low shore]

Is there a separate space I should be asking about this issue?

[abstract abyss]

Hi everyone! im new to streaming and i cannot figure out how to share screen with a guest i want to have on my stream

i have collab cam set up but they can only see me and they cant see the 2 scenes i should be able to share with them

[green glen]

Hello, im really struggling with setting up the !heist minigame. i have configured it and enabled it on my desktop and stream itself, however it never works. can some one please tell me how to get this function to actually work? theres no videos that show anything on this subject, and its infuriating to not be able to use it. ive been working on it for over a week with no avail. pls help!!!!!!

[slate mural]

can i only stream 1080p 30 fps on xbox is there no 60 fps?

[abstract abyss]

doesnt seem like there really is much support in here

is there another way to get help?

[abstract abyss]

https://tenor.com/view/mr-bean-mrbean-bean-mr-bean-holiday-mr-bean-holiday-movie-gif-3228235746377647455

[gritty isle]

You can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. I am very busy with my jobs today and have had no free time to volunteer here today. Sorry!

[abstract abyss]

understand, looks like you are just a volunteer seems like there should be dedicated support in here if there is going to be a channel. idk just seems logical to me. i submitted a ticket 10 minutes ago. im sure my issue is easy but stream labs isnt beginner friendly. the custimization is great and far better than streamyard. but streamyard is infinitely more beginner friendly

[quick sentinel]

hii i hope everyone is having a good day! I just wanted some tips and advice with some issue i was having last night when i was trying to stream from streamlabs to my dual output. I had everything connected and when i clicked to go live everything but the last portion was loading and it would be stuck in that loop for about 5-10mins until i eventually just closed it out. i checked my internet and it was full bars no issues..

[gritty isle]

This channel is run by the community, meaning that anyone, if they feel comfortable answering, can assist. Ideally its up the volunteers and \we volunteer our free time and today it happens, I had none until just now.

[austere quarry]

Hi are the kick subscription alerts all connected? Two didn't show in my slobs mini feed today and no alert

[abstract abyss]

Ahh I thought this was company discord. That makes sense then.

[gritty isle]

It is, but the staff don't staff this channel. They provide support to those with a Streamlabs Ultra subscription. I AM NOT SAYING A SUBSCRIPTION IS REQUIRED TO GET SUPPORT!!!

[abstract abyss]

oh i have ultra

how do i connect it

[gritty isle]

The please link your discord per the tagged instructions below and gain access to the VIP Support channel.

[wispy latch]

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats

:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: Upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract abyss]

you are goat

[gritty isle]

I'm not aware of any issues with the Alert Box and Kick.

[gritty isle]

Which two platforms are you using with Dual Output?

[modern kestrel]

How can I do both TikTok Studio and Twitch at once?

[gritty isle]

We have a guide that will help: https://streamlabs.com/content-hub/post/how-set-up-dual-output-streamlabs-tiktok-streams

[hollow epoch]

so im tryna set up my obs to where ill have my webcam in full screen for one scene and then in a 4:3 ratio in another for stream, but i cant remember how to do that

[gritty isle]

OBS Studio or Streamlabs Desktop?

[hollow epoch]

obs studio

[marble wind]

i'd be curious to see what it looks like, but not enough to pay for it

[gritty isle]

Sorry for the delay, minor work emergency popped up. Are you using the Streamlabs Plugin for OBS Studio?

[gritty isle]

https://streamlabs.com/ultra

[hollow epoch]

youre fine, i actually figured it out i think, but thank you!

[gritty isle]

Sound good! You're welcome!

[abstract abyss]

if you are free or would you be able to do a discord call to troubleshoot my issue?

[gritty isle]

We can't provide support in Discord Direct Message, Discord calls or screen sharing. For moderation purposes, all support has to be done here in this channel.

What's you issue? And for transparency, my workday ends in about 52 minutes.

@abstract abyss I see that a staff member is assisting you in a thread over in VIP Support. Please continue there.

[torpid wraith]

Can someone help me with stream deck integration? I updated my streadeck and now its not communicating with streamlabs. I am on the latest version of both. When I try to add my scenes back on the streamdeck it says "Streamlabs is not running!" But they're both running. Any resoluion to this? I have also deleted and reinstalled both applications to try to fix the problem

Streamlabs 1.18.3
Streamdeck 6.9.0

[gritty isle]

Note that Streamlabs Desktop support is no longer built into the Stream Deck and you'll need to visit the Marketplace in the Stream Deck app and install the Streamlabs Desktop plugin.

[torpid wraith]

I have that installed already

[gritty isle]

And both are installed on the drive, ideally your C drive?

[torpid wraith]

yes both are on the C drive

[gritty isle]

And you've rebooted your PC?

[torpid wraith]

No, ill try that now. Ill let you know brb

[torpid wraith]

Same thing

[gritty isle]

So you're adding Streamlabs Desktop actions to a button and the Stream Deck is saying that Streamlabs Desktop isn't running?

[torpid wraith]

Yeah, it adds it to the buttons. But i put scene and usually it will let me add what scene it will switchto but its saying streamlabs isnt running