technical-support

[gritty isle]

YAY!!! You're welcome!

[snow sandal]

Hello! i used to stream awhile back and this is where i usually see live comments. i tried streaming again recently and i dont see comments there no more. instead i see a browser with my page on it.
question. is there a fix to it or they removed it?

[scenic tundra]

Hey everyone! I was wondering if you guys may have any tips on what Encoder software I should run on my MacOS Montery 12.7.6? Its an older Mac but just trying to get the best performance I can out of it! I'm new to streaming and am looking for some pointes on general stream settings!

[gritty isle]

Only Twitch Chat is active if you're live or not. Platforms like YouTube annd Facebook have a chat that only works when you're live.

[gritty isle]

That would be x.264 (software, meaning your CPU) or what ever video card you have in that Mac. If you have a hardware encoder, I'd try that as it reduces the load on your CPU.

[snow sandal]

so yeah. i used to stream on facebook and i would see comments when live. now i dont. and i wanted to put it back coz having another browser open blocks my streamlabs view as im only using 2 monitors.

[scenic tundra]

I do have both the x264 and also the Apple VT H264 Hardware Encoder. I tried the encoder but noticed that the kbps was very inconsistant

[gritty isle]

Are you streaming to a Gaming Video Creator page? Then you should see chat. You won't get chat if you're streaming to your personal profile or a group page due to the way that Facebook has their API setup.

[snow sandal]

Yes it is a gaming page. And as i mentioned, i used to see chat on the highlighted area. Anyways. Is there a fix to this one?

[gritty isle]

Dang. Try the x.264 encoder then.

[gritty isle]

And you don't see chat there when you're live?

[snow sandal]

no i dont, sir. unfortunately. ive looked it up and 0 solution so far.

[gritty isle]

Let's refresh the connection between Streamlabs and Facebook.

Please follow these steps:

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

[wispy latch]

@snow sandal
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[snow sandal]

i did this just now and re-test stream. and this is what it says.

[gritty isle]

This means that at you have limited the permission for chat. If the default permission of Public for chat is changed, this can happen.

I don't have enough followers to proceed from here, but make sure your chat is set to Public.

https://business.facebook.com/live/producer/

[livid cloud]

Hey guys! Im new to stream labs and im trying to get signed into my youtube account on it, It goes untill i click accept and it starts provessing, It has been doing this for 10 minutes, Does anyone know a fix?

[gritty isle]

Quit Streamlabs Desktop and then wait a minute or two. Then launch Streamlabs Desktop by right clicking on the shortcut and choose Run as administrator.

[livid cloud]

Thanks (: That has fixed my error

[gritty isle]

YAY! You're welcome!

[snow sandal]

i managed to fix it! thank you! i was streaming it on my page but the profile im using as shown in the picture was my actual profile not my gaming page. i switched it and i could see the comments again! thank you for the help though!

[gritty isle]

You’re welcome

[hallow jolt]

Hi, Im having a issue with my sign in! My email will only connect itself, And not the youtube linked, But i cant stream from my email, I need my youtube to stream obviously anyone know how to fix

[scenic tundra]

So I just noticed that my video quality on stream is still slightly fuzzy. I’m currently running 30fps at 4000kbps. I have roughly a 30mbs upload speed for internet. Any recommendations on how I can clear up my video quality? Thanks!

[languid wing]

can we stream 2 tiktok account at the same time using streamlabs?

[main dawn]

try to boost up ur kbps

can anyone help me out? when i use the multi stream to stream on youtube and twitch i can see my stream perfect on yt but on twitch it black screen but the audio goes through

[scenic tundra]

Sounds good!! Thanks

[gritty isle]

Make sure your bitrate isn’t exceeding 6000 which is the maximum that Twitch allows.

[gritty isle]

No.

[main dawn]

aaa okay didnt really want to mess with it since i have it high for when i stream for yt is their any work around for it do i have to have both streams at 6000

[gritty isle]

There isn’t a work around since you can only set one bitrate.

[main dawn]

thanks for the help

[gritty isle]

You’re welcome.

[jaunty juniper]

tryna multistream to x, and i tried js streaming to x and it didnt work

[marble wind]

@jaunty juniper have you changed your twitch username/password/stream key recently?

[jaunty juniper]

na

[marble wind]

@jaunty juniper https://support.streamlabs.com/hc/en-us/requests/new try asking with a support ticket

[kindred harness]

im having an issue with my alerts not popping up when im streaming does anyone know why? plz @ me

[brazen jacinth]

well my issue is now the screen stays black even though i have the right one selected

[vast shore]

I'm having issues with Stream Labels not updating with new events, and alerts not coming in on my stream. This happened after I gained affiliate, and I've tried disconnecting streamlabs and reconnecting, I've tried logging out and in, I've tried reinstalling stream labels but nothing is working. In OBS everything is also set up correctly but the stream labels application is not updating with any new alerts post affiliate prior it was working fine is there a fix for this?

[craggy halo]

yoyo so whenever im streaming i have music but i dont wanna hear the music but i want the stream to hear it, is it possible for someone to show me in vc or so how to do it?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grim escarp]

Why can't I link StreamLapse to my Facebook profile? After selecting the check mark on my profile, I refresh the page and the check mark is automatically removed. I tried broadcasting live on my profile, but it didn't work.

[timber bolt]

I’ve encountered an issue that occurs with both StreamOBS and OBS during live streaming. There are intermittent disconnections and dropped frames.

However, when using XSplit with the same connection settings, there are no connection issues at all.

If possible, I would like to request an older version of StreamOBS, as this issue only started happening after my most recent update.

[gritty isle]

Older versions of Streamlabs Desktop are not available. They would auto update to the latest version anyway. If you streaming to Twitch, please run the Twitch Test.

[wispy latch]

@timber bolt
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[timber bolt]

I stream on both YouTube and Facebook, and when using OBS to stream, disconnection issues occur on both platforms.

[gritty isle]

OBS Studio?

[hardy breach]

On streamlabs console can you add video to a slide?

[gritty isle]

No.

[faint ridge]

hello im having issues with my microphone not picking up audio on streamlabs desktop. i didnt change anything in the settings and everything looks correct.. it picks up audio from my camera. ive tried to update it as well as ive updated my microphone, and my mic works well with other programs. can someone please help?

[gusty umbra]

ahhhhhh...good ole windows update messing with audio.... Best thing is to go through your windows system > sound > input and disable ALL the mics that aren't the one you use. Then go back into streamlabs and select the microphone you want, then it should be all good to go. Windows loves to change audio devices for no reason, or reset defaults

My computer has 4 microphones attached to it (webcam, built in, monitor, and my external (one I actually use)). I disable all but my external one so it doesn't pick another one randomly.

[faint ridge]

i just tried that and it still wont work. but the weird thing is that my microphone works fine with OBS studio

[buoyant saffron]

Anyone knows how to blur or change background of camera video?

[timber bolt]

OBS Studio and Streamlabs Desktop

[gritty isle]

Then I'd suggest you reach out to your ISP.

[timber bolt]

Thanks I will try it

[faint ridge]

It’s working now . I had to do the same steps multiple times and restart everything but it worked. Thank you 🙏

[gusty umbra]

No worries...Stream on!

[hardy breach]

On streamlabs console what you find in that section is all your allowed to use. What I mean by that if I see a theme I like I in the streamlabs theme library I will NOT be able to use it

[gritty isle]

Correct. Streamlabs Console can only use the themes that are shown on the Streamlabs Console web site.

[foggy sage]

Hello Discord, I have a problem with a Twitch Live or Streamlabs, I don't really know yet. In fact, when I stop my live, everything stops, but the data from my live continues. For example, my live stops after 3 hours, it will continue being stopped until it reaches 23h,59 min. I want to reach an average of 3 viewers, but with the stats of 24 hours and 0 viewers, since I was not live, this is impossible for me. Please help me.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[twilit spindle]

How do I get the free

[gritty isle]

The promotion with Discord ended March 18, 2025.

[marble wind]

@foggy sage are you using streamlabs' multistreaming service?

[foggy sage]

yess im streaming on tiktok too but not with the premium services

[marble wind]

@foggy sage streamlabs' multistreaming service sometimes malfunctions and gets stuck "live" on twitch, try asking with a ticket https://support.streamlabs.com/hc/en-us/requests/new

[foggy sage]

I already made a ticket yesterday, I'm still waiting for a response.

thank you bdw

[boreal tulip]

im trying to merge my youtube account to streamlabs, it gets stuck forever loading at the last step to connect.

[gritty isle]

Try again with Microsoft Edge or Firefox.

[gritty tiger]

I want to rip my hair out I've been having this issue for 3 months now. Every single time I save a replay buffer clip, it will over write the previous clip if I save a clip more than once in a day

[boreal tulip]

It is forever loading on edge as well, I also tried to do it on my mobile and same thing.

[gritty isle]

Are you sure you're selecting the correct account?

[gritty tiger]

It used to just save as "Replay etc" and I could save multiple clips a day. Now it's "REPLAY VIDEO etc" and overwrites itself

[boreal tulip]

Yes, I just double checked. I unmerged this account last night and have been successfully streaming to it for 6 months now but for some reason it's not connecting again

[next iron]

Anybody know why the application audio capture sorces arent picking up seperate audios anymore?

[gritty isle]

Not seen that happen. Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Double check the replay buffer filename. Sounds like you changed that to REPLAY VIDEO etc. It should match that of the Recording Filename parameter but add the word 'replay' in it.

[twilit spindle]

O sorry

[gritty isle]

No need to be sorry.

[sinful crag]

I'm having the exact same issue 😭

[gritty isle]

Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

@twilit briar That doesn't remove them from your Streamlabs account. You'll need to log into the other accounts with your old Twitch and YouTube and try and unmerge them. If that's successful, then log out and log in the new account and merge the platforms you want. If none of that works, you'll have to put in a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[gritty tiger]

I dont know how to change the name, I can't figure out how I looked everywhere

[gritty isle]

I'll have to look further when I get home from work this evening.

@boreal tulip @sinful crag https://support.streamlabs.com/hc/en-us/articles/35833142835227-YouTube-Account-Brand-Account-Not-Linking-to-Streamlabs

[dark olive]

can someone please help me, my alerts do not work when i stream. if someone follows me i don’t get any alert

[gritty tiger]

Okay thank you, online it says its impossible to change the name

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting.

Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page.

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[dark olive]

everything is on

[gritty isle]

Unlimited Alert Moderation is enabled?

[olive moon]

yo im starting my setup rn on a laptop how can i connect my ps5 to my stream so i can stream

[gritty isle]

You'd need a capture card. https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

[olive moon]

can i get a capture card via download or do i have to use the streamlabs console site you just sent me

[gritty isle]

A capture card is a hardware device. It can't be downloaded. Check the guide I sent you.

Streamlabs Console is currently only available for Xbox.

[dark olive]

no it’s not on

i’ve reset my alerts and everything aswell

[gritty isle]

What platform, Twitch, YouTube, Facebook, Trovo, or Kick?

[dark olive]

twitch

[gritty isle]

All alerts, some of the alerts, or just one of the alerts?

[dark olive]

from what i’ve been seeing it’s been all of them

i mean i’ve gotten bits and everything but followers and i think donos and subs aren’t working

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[willow summit]

hey

[olive moon]

thanks man big help ive been struggling for like 2 days with this ish bro preciate it

[gritty isle]

You're welcome.

[willow summit]

hey rufus

is posible to share overlays

?]

[gritty isle]

If I recall, this is possible, but let me verify some details first.

[willow summit]

ok let me know thanks

[gritty isle]

If you go here https://streamlabs.com/dashboard#/widgetthemes then click the Share button (circled) (first image), you can share that Widget Theme with someone (second image). Is that what you were looking for?

[trail spire]

Oh wait, there’s someone here that helps? Can I just throw out my question?

Mine is PayPal related

[gritty isle]

Yes and yes. Er, I'm here for about another 10 minutes then I get to go play in traffic.

[gritty isle]

You can ask but I may direct you to a submit a ticket.

[trail spire]

Ill copy and paste the ticket here

[gritty isle]

If you already have a ticket, there's no need to copy/paste the contents here. Only the staff can work tickets.

And they prefer us not to work tickets in parallel with them in case we offer duplicate or conflicting troubleshooing steps or information.

[trail spire]

Tip Donations: When viewers try to send me tips, they aren’t able to access the donate button (please see the attached image for reference).

PayPal Connection: I’ve attempted to connect my PayPal Business account. While the prompt says “PayPal account connected,” the Streamlabs dashboard still shows the “Connect” button. When I try using PayPal Lite, it does connect and displays my email, but viewers still can’t send donations.

Thanks in advance for your help!

[gritty isle]

Volunteers don't have access to the tickets.

[willow summit]

@gritty isle i was looking to share a friend some overlays

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That was a #known-issues yesterday but appears to have been resolved: https://support.streamlabs.com/hc/en-us/articles/35794520733979-Tipping-Methods-are-missing-from-Tip-Page

If you're still having this issue, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new (if you've already submitted a ticket, great, don't submit another one).

[trail spire]

thanks, checking now. I sent my ticket in on friday

[gritty isle]

Settings > Scene Collection, you can export from there and send the files to your friend. I've never done this by the way so there may be more data than just your overlay.

[gritty isle]

You're welcome.

[trail spire]

ok, so from what I've read, it isn't resolved at the moment, correct?

[gritty isle]

It shows as resolved.

[trail spire]

unless I'm using the wrong tip link, I'm still having the problem. Is there a step that i'm supposed to take on my end?

[gritty isle]

There's nothing you need to do. From what I understand, it was an issue with the API at PayPal's end.

Have you submitted a ticket on this?

[trail spire]

Yes, friday. I understand traffic might be heavy. I was just hoping it was something simple that I was overlooking

[gritty isle]

The reply to the ltest email you have for your ticket and ask for an update. There could be another issue that's causing this; what that is or isn't I can't say, again, Volunteers aren't employees so we don't have access to their systems.

[trail spire]

Hey, I appreciate you even taking the time to give me this feedback

[gritty isle]

You're welcome.

Welp, that's my work day! I'm off to play in traffic for an hour. 👋

[eternal pendant]

Hey, I don't use streamlabs anymore, I just got charged is there a way to get that money back?

[brave heron]

@gritty isle Any word on the tik tok problem? Any news?

[dapper notch]

im haveing an ishue with quotes...iv got it all switched on but when someone types !quote it says quotes are not activated

[eternal pendant]

Please my dad is going to take all my money if I cant

[dapper notch]

you would prob have to file a ticket for a fund...but ultimately its your fault if you didn't cancel the subscription

[eternal pendant]

Where do I file a ticket

[dapper notch]

probably the help center on the website

so just realized there's actually several commands we have tried to use on slobs that didn't work not just quotes...any ideas of what this could be?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[strange monolith]

so a while back I tried a streaming project for Raid Shadow Legends and I haven't been able to remove their damn ad from my stream. Can someone help me please? Also is it true that Twitch Studios is no more? I feel like I've been living under a rock. I had to stop streaming for a while, but now I want to get back to it

[gritty isle]

If you mean the access revoked for no reason, the staff are working those tickets individually and it’s taking a while to work through them. There has been no update on this and if you’ve not submitted a ticket, you should do so. If you’ve already submitted a ticket, be patient and they will get to you.

If you’re asking about something else, you have to explicitly state that. I just arrived at home and I need to go walk the dog right now.

[signal thunder]

can someone help? i cant drag down and see the scenes

[steady lake]

Need assistance please. I reset my Twitch password and now streamlabs recent events are not showing subs and resubs. Cheers are listed though. I tried disconnecting and reconnecting accounts. Test subs are going through to OBS studio when testing alerts but the recent event list won't show new subs and resubs. I also tried resetting API token. Thank you for help!

[gritty isle]

Twitch Studio was sunset almost a year ago. Looks like you’re using OBS Studio. Do you have an issue with any of the Streamlabs widgets? For specific assistance with OBS Studio, hop over to their discord; https://obsproject.com/discord

[strange monolith]

Thank you very much! Yeah I started streaming about a year ago and streamed for about 2 months and then I had to stop

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[steady lake]

Thank you, hopefully new subs will show up next stream 🙂

[gritty isle]

Looks like you have the Streamlabs Desktop window maximized? See the white drag handle at the bottom of the preview window? Are you able to drag that up?

[gritty isle]

You’re welcome.

[craggy stump]

Hi There, currently having an issue with trying to upgrade to ultra? like i manage do all the input to my card and such but when i asks me to log in it says "cant connect contact support?" and wont let me confirm mt subscription?

[gritty isle]

We won’t be able to troubleshoot that here, sadly. Please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[vapid coral]

I just plugged in my elgato hd60x and I’m having this issue, how do I fix this? I have it plugged into my lapto too. It does it to every game and just sitting at the home screen.

[eternal pendant]

@gritty isle Hey, I don't use streamlabs anymore, I just got charged is there a way to get that money back?

It's like half of my money lol I'm broke

I'll let u virtually boop my dogs nose

[gritty isle]

You’ll have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[junior hemlock]

So I stream using my Xbox thru a capture card is there a way to get my discord audio from my Xbox to come through on my stream or party chat in general cause even if my group isn’t using discord my party’s audio still doesn’t come through how can I fix this

[marble wind]

@junior hemlock i think that's what the "elgato chat link" is for, but i don't know the specifics of the xbox version of discord

[ornate umbra]

Hi, I'm only new to stream labs. But when I bring in a guest with Collab Cam, They can not hear any of my media sources or see when I change scenes.

[gritty tiger]

Hey Rufus did you ever get around to the replay buffer overwrite?

[narrow sky]

Hello, I’m having Troubles with My Alerts. I Multistream to YouTube Horizontal & Vertical. Only my Horizontal Alerts work, nothing on Vertical. I signed out of Streamlabs, disconnected accounts, signed back in, reset API token, I trouble shooted myself but still no luck… I would appreciate any assistance from anyone who has had or have this issue…

[green haven]

Hi there, For some reason Streamlabs custom alert maker refuses to accept the files I'm uploading for my alerts, either images or audio. I have checked the file sizes and formats. It just says "Invalid File Selected." It does it no matter what I upload, including things I've uploaded before and worked just fine. Any thoughts?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tame rock]

having a little trouble with streamlabs console to TikTok live

I have access to TikTok live and linked both accounts and set TikTok to streamoutput and so forth

[hallow wasp]

Hey my Custom Name for Cloudbot doesnt change to my Bot Account. Any clues how to fix that?

[iron shore]

when i try to go live on my xbox it says "You need to link a subscription to your account to use the selected broadcast desitnation"

[tame rock]

connect twitch acc to streamlabs console it’s a dual stream to twitch and other platforms

do you need ultra for TikTok and twitch

or can I stream to TikTok from my console without Ultra?

[glass root]

My streamlabs desktop is showing a wierd behaviour. I have a big screen that is split into 2 desktop screens, both are in 3412x1920 resolution. Both have the same text scaling in windows 11. When Streamlabs is on left screen, the preview screen looks normal But i have recently swtiched to play my games on the left screen ,and use the right screen for the app to be on. But for some reason, when i drag it over on that screen, the preview gets super small, and pushed off center and seems all bugged. Like this

oh the other screen its normal like this. But its the same screen its just split into 2 its a neo g9 running picture in picture 50%/50%. Have anyone else had the same issue ? If i set scaling on the right screen to 100% its fine. But then text is super small. The left screen have scaling enabled the same way. And nothing is wrong there

[gritty isle]

Apologies for the long delay. I remembered it slightly wrong. The file name is taken from the Recording File Name Formatting setting and then prefixed with the Replay Buffer Filename Prefix.

So in Streamlabs Desktop, go to Settings > Advanced > Recording and in the Filename Formatting box, paste this string: %CCYY-%MM-%DD %hh-%mm-%ss

Also make sure that the option Overwrite if file exists is not checkec!

In the Replay Buffer Filename Prefix box, paste this string: Replay

The Replay Buffer Filename Suffix should be left blank.

[bronze sequoia]

hi , guys how I can add my tip goal on my stream ?

when I try to add it I only add window but thats black

how is a correctly ? xddd

[gritty isle]

It tells you, in red, exactly how to format the date. You need to enter it like this: 06/01/2025

So use the slash and not not the period.

[bronze sequoia]

ahhh dude im stuped I need just / 😦

thanks brothet ❤️

[gritty isle]

Also make sure that Custom HTML/CSS is disabled.

[gritty isle]

You're welcome!

[tame rock]

Rufus hey

[tame rock]

I was wondering why streamlabs console wouldn’t connect to my linked and toggled TikTok live, only my twitch?

Do I need the streamlabs ultra subscription?

[gritty isle]

You have been approved for live with Streamlabs access? That’s completely separate from live with TikTok studio access.

[gritty isle]

No. Just the Streamlabs Console subscription is sufficient.

[tame rock]

Oh no

[tame rock]

I’m sorry I didn’t realize this was a thing, the web was a little buggy on mobile so I thought it was just log in and play

How does one apply for that?

[fallow tinsel]

I wanted to stream in YouTube at 1080p. My stream is pixelated when moving camera faster. Originally the bitrate was at 5000kbps, I move up to 25000kpbs it improved yet the quality of camera stand still vs the its moving is clearly a big different the video is still blurred. Even at 30000kpbs its still same.
when I look at others streaming its same quality while in idle and camera moving.

I want the stream quality to be same like recording in 1080p.
system - ryzen 5600x, rtx 3060ti
net speed - 200mpbs

can someone help me! Thank u...

[gritty isle]

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[tame rock]

fingers crossed they take me

I’d really like to stream single player stuff to TikTok from my Xbox :/ would suck if I have to wait till it leaves its application phase

[tame rock]

How does feedback for your application work, will it be an email or TikTok notification?

[gusty umbra]

TikTok will inform you if you’re approved to stream.

[tame rock]

Awesome

[verbal bridge]

Hello, I need help as I ended up double charged. I had a streamlabs ultra account and it logged me out. I tried logging back in but it ended up making me a new account and when I checked my ulra status I ended up signing up again. I had two ultra charges on 2 accounts this month and I would like a refund on the second one

[gritty isle]

You’ll have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[tame rock]

Ayyy I got it thank you guys

I had to go back to that link to check and it says accepted, no email or tiktok notification just to let you guys know 👍🏻

If you guys have used streamlabs console, is there any way to add a browser source or integrate tiktok into alerts?

[gritty isle]

Streamlabs Console doesn’t have browser sources. 😞

[verbal bridge]

I submitted one and the response was just instructions how to cancel the membership

[gritty isle]

The first email back is automated and serves to give you the ticket number. It may contain generic information related to what you put in the description. Don't click any of the links as that will close your ticket. Be patient and the payments team will get to your ticket.

Tickets are answered in the order they are received. Be patient.

[tame rock]

unfortunate, also is there a way to stream solely to tiktok or is it only dual stream?

[gritty isle]

I believe its dual stream only.

So Twitch plus one or more of the other platforms.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[indigo cedar]

Looking for some info as to why I keep getting denied TikTok access. I do not stream anywhere but TikTok, but I do have a Twitch account. On TikTok I usually get a couple hundred viewers throughout a stream, am I getting denied because of lack of streaming on Twitch?

How can I fix this issue, or get support to stream on TikTok only?

[gritty isle]

Did you have access to Live with Streamlabs before but lost it or have you never had access to Live with Streamlabs?

[indigo cedar]

Never had access. Looks like I was just approved as of 5 minutes ago, just got the notification from TikTok so nevermind!

[gritty isle]

YAY!!!

[random bramble]

For the tipping, do we not have any alternatives to PayPal?

[gritty isle]

Only the options appearing on the Tip Methods page are available: https://streamlabs.com/dashboard#/tipping/methods. But generally, yes, only PayPal is available/

[tired adder]

Hello I have problem conecting my youtube acount so streamlabs, its loading forever. It works well with twitch, but youtube one just doesnt work.

[stray citrus]

Hey there! This is a known issue that our team is actively investigating. Sorry for the inconvenience! We should update the #known-issues channel as soon as we have an update/more information.

[gritty isle]

Was just about to make that reply but Ash was faster!

[tired adder]

Thanks for help I will wait patiently.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lavish hatch]

Hey, im trying to stream from my Galaxy S22 to an RTMP stream but it keeps popping up "trying to reconnect ".

[snow timber]

how do i change the quality of the stream, so it doesnt look as pixelated

[strong hawk]

My display isnt even showing can someone help?

[gritty isle]

What happens if you hold and drag this handle to the left?

[strong hawk]

Let me try

Didnt change anything

Still cant see studio mode

[gritty isle]

Okay, thanks for trying that. Please click Layout Editor (top left) and screen shot the whole Stramlabs Desktop window please.

[wispy latch]

@strong hawk

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[strong hawk]

@gritty isle

[gritty isle]

Thank you. Please Save Changes to close the Editor Display and then screen shot the whole window again please.

[strong hawk]

@gritty isle

[gritty isle]

This has been an issue that has affected a small group of customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[wary pond]

Hey, is there a way to only stream to TikTok without having another horizontal stream?

[harsh lotus]

On my stream part it’s vertical when it should be horizontal this happened when I opened up stream labs today yesterday it was fine

This is what I see

[gilded nexus]

i keep saying my tiktok live has been revoked but it hasnt

its only on stream labs platform

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[narrow sky]

Hello, I’m having Troubles with My Alerts. I Multistream to YouTube Horizontal & Vertical. Only my Horizontal Alerts work, nothing on Vertical. I signed out of Streamlabs, disconnected accounts, signed back in, reset API token, I trouble shooted myself but still no luck… I would appreciate any assistance from anyone who has had or have this issue…

[vivid flower]

Anyone else having a issue where Twitch subs are not showing up under Recent Events? just started 1 hour ago. no new subs are showing

[gritty isle]

Live with TikTok Studio or Live with Streamlabs?

[gilded nexus]

Streamlabs

Stream labs keeps telling me it’s been revoked but it hasn’t been as you can see above, I just came of TikTok live stream now, this issue is with live Streamlabs

[old beacon]

im on the website trying to login with streamlabs id but it says their servers are having issues. haven't seen anybody else talk about it

[proper totem]

Please send us a ticket - we may need to send to TikTok to restore your access:

https://support.streamlabs.com/hc/en-us/requests/new

[gilded nexus]

I have already got access to it tho, I just came off stream of on TikToks platform it was working fine

[old beacon]

huh

[proper totem]

We aren’t seeing anything on our end - please send a screenshot of the error you get when logging in and also what country you’re attempting to log in from via ticket here:

https://support.streamlabs.com/hc/en-us/requests/new

[proper totem]

Correct. There’s a known issue where TikTok displays a revoked error even if you’ve been approved and gone live before.

[gilded nexus]

How long will this take to repair?

[proper totem]

It depends on how quickly we receive the ticket and then how quickly TikTok can action. It may take a couple days for them to restore access, sadly.

[gilded nexus]

All I’m tryna do is stream and that’s it, it’s been over a week I’ve not stream, i was gaining viewers and followers looks likes that’s gona stop now

[proper totem]

Totally understandable- it is definitely frustrating to have growth slow down for issues outside of your control.

[gilded nexus]

Have you received my ticket?

[pastel rune]

currently having a a issue its saying subscription missing proper authorization

[gritty isle]

If this is for Chatbot, I answered you in the Chatbot discord. I’ve been stuck in heavy traffic behind an accident and I don’t support and drive, sorry.

[serene zealot]

I payed for Stream Labs Ultra $27.00 a month, and I signed in with my Twitch account and it says you need Ultra to use the Desktop App

[gusty umbra]

What account did you use to sign up for ultra? It was probably your Streamlabs id. Log in with that.

Also. If you link your Streamlabs account to discord you will have access to #vip-support for immediate live assistance. You can link it here. https://streamlabs.com/dashboard#/settings/integrations

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gritty isle]

Streamlabs Desktop absolutely does not require Ultra.

[desert briar]

Hi

[tame rock]

Will it be possible to do TikTok gift/follow notifications on streamlabs console?

[knotty onyx]

I recently updated my logo, but can't figure out how to update it on my dashboard and merch storefront. Can someone assist?

[gusty umbra]

The TikTok integration on console is very very new. Im sure there will be enhancements over time.

[tough fulcrum]

so i amtrying to set my follower goal bar up but it wont change to the goal number and wont change the current followers need help what do i need to do to make it work and it is stuck like it is on the photo

[ancient anvil]

Hello, having an issue with my follower goal widget not updating. Trying to do it manually isn't working either. How can I either reset it or get it to update please?

[ancient anvil]

Huh, same issue.

[tough fulcrum]

yeah i tried everything to fix it and i just cant fix it

[ancient anvil]

Same, deleted it. Reset cache. Manually edited. Nothing will change it.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tame rock]

But I got a weird tiktok restriction streaming fallout4 for unoriginal or reused content?

Also I do not think I can change stream game / title for the livestream - Getting “your livestream has stopped” errors on console as well

[slender herald]

Should I leave the Alert Delay at 5 seconds? Or is it recommended to change it to 0? I don't know what the purpose of keeping it at 5 seconds is.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[dry cliff]

Hello, unable to login my streamlabs account, it keeps on loading only

[ancient anvil]

This still

[tame rock]

lol

[gusty umbra]

You don’t have a screen/applicatoon/game capture setup. It doesn’t know what to broadcast.

I’m happy to answer specific questions you have, but you’re going to have to do thr initial setup. We do have an amazing section in our #1173605643484139591 for Streamlabs desktop. I’d go through those guides, they will walk you through all aspects of setup. https://discord.com/channels/346751285514469388/1173607466068615270 if you have outstanding questions, feel free to ask them here. I’m in and out all day.

[timid garden]

Is anyone else getting this message and streamlabs closing on it's own been happening for a few days

[wispy latch]

@timid garden We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fleet saffron]

when i try to record in streamlabs, this happens all of a sudden (have tried reinstalling c+, have 134gb free in hd space, have tried restarting everything)

[gritty isle]

I have some steps for you to try.

Please go through all the Streamlabs settings (click the ⚙️ icon) and screen shot each one or make notes about each setting. The next step will clear the your cache and settings so you'll need those screen shots or notes.

In Streamlabs Desktop, go to Settings > Get Support and click the Delete Cache and Restart button. That will clear the aforementioned cache and settings and restart Streamlabs Desktop.

You won't lose your scenes and sources and widget settings.

You might also need to log back in once Streamlabs Desktop restarts.

Let me know how it goes.

Tip, for those settings pages that are long, you can drag the settings window vertically so you can get it all in one screen shot.

[fleet saffron]

thank you so much! it is letting me record now ❤️

[gritty isle]

YAY!!! You're welcome!

[cinder oasis]

Hey, I'm having the same issue but only with one of my channels. It signs into the main channel just fine but doesn't work with my second channel. Is that caused by the same problem?

[trail spire]

Hey @gritty isle, I'm back again lol.
Somehow they closed my ticket and marked it as solved without responding or solving the issue...just copy and past it to em again?

[gritty isle]

If the ticket is indeed closed, you'll need to open a new ticket. Please reference the ticket number in the new ticket.

In the first email that comes to you with the new ticket, please do not click any of the links in that email, that will close your ticket.

[trail spire]

email? they send emails?

[gritty isle]

Yes, replies to the ticket come to the email address you put in the form. Check your Spam/Junk folder.

[trail spire]

The form didn't ask for my email address. Just to be sure, is this the correct link to submit a ticket?
https://support.streamlabs.com/hc/en-us/requests/new
I added my email to the end of my original ticket, but haven't received any emails

[proper totem]

Howdy,
Email Address is the first field on all ticket forms 🙂

[ornate lark]

can someone help me
i want to stream verticaly on shorts by pc

[trail spire]

did i miss it?

[gritty isle]

You'll have to refresh my memory, it's been a long week. Are you the streamer or are you a viewer of sthe streamer?

[trail spire]

im a streamer

[proper totem]

Are you signed into the Help Center? That would bypass the email address field

[trail spire]

im signed in and in the help center

[gritty isle]

Then the form already knows your email address.

[gritty isle]

Stream only to YouTube Shorts?

[trail spire]

I see a response in the CC tab on the site.

[ornate lark]

yes i want to know how

[gritty isle]

Have you used Streamlabs before?

[ornate lark]

no

downloading it right now

[lapis jacinth]

Hi all, I'm unable to connect my Streamlabs account to Extra Life via the Integrations. Each time I try to enter the Participant ID, it says "Invalid Participant ID" above the box, but in the top right of the window it says "We are experiencing some technical issues. Please try again."

I've confirmed that the Participant ID is correct. I've tried logging in and out again, nothing has worked so far. Anyone know if there is a current issue or anything else I can try to get them connected?

[gritty isle]

Well, first, you want to go to the Streamlabs web site, https://streamlabs.com, and log in by clicking the YouTube button, then log in with your YouTube channel. That sets up your Streamlabs account.

Then in Streamlabs Desktop, you want to also log in with that same YouTube channel.

Setup your Scenes and Sources.

For YouTube Shorts: You have to set your Output Resolution (Settings > Video), to the vertical format: (for example) 1080x1920.

And you also need to make sure your YouTube account has live streaming enabled. https://support.google.com/youtube/answer/2474026?hl=en&co=GENIE.Platform%3DDesktop

[ornate lark]

ok will try now

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. I'm not aware of any current issues with the Extra Life integration.

[calm root]

i need helpwith my dskr canon cam. it wont show in streamlabs drop dwon

[gritty isle]

Are you using that camera in a video capture source?

[calm root]

yes

yes @gritty isle

[gritty isle]

Okay, thanks for confirming that!

Delete that video capture source from each scenes where it’s used and quit Streamlabs Desktop.
Go to Windows Device Manager, locate the Camera device, right click on it, and choose Uninstall device.
Unplug the camera from your system and reboot the PC.
Once the PC is back up, plug in the camera and let Windows detect it and set it up.
Launch Streamlabs Desktop as administrator and then add the Video Capture Device source back.

If you still have issues, try these steps again but move the camera to a different USB port. Don’t use a USB Hub.

[pallid moth]

Hey, is streamlabs currently down?

[gritty isle]

In what way?

[tight ibex]

For some reason my streamlabs desktop display is virtical instead of horizontal. I didn't change any settings I don't think and I can't get it back, can someone help me out?

[gritty isle]

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example, if it shows 1080x1920, change it to 1920x1080.

[ancient grail]

press this button .. the very first left icon .. it switches between vertical and horizontal...
if not , i double @gritty isle solution checking and swapping the resolution settings

[tight ibex]

I've done this and it made it horizontal again, but now everything seems zoomed in a lot (It would usually have a 4th character)

[gritty isle]

Right click on the source, choose Transform, then choose Fit to Screen (or Reset Transformation if you don't want it 'full screen').

[tight ibex]

Fix that too, thank you. One last thing though. Is there any way to quick fix the positioning of my viewer count and chat box? Along with my alert box?

[gritty isle]

Those you’ll just have drag the position you want them.

[tight ibex]

You can drag them? How do you do that? I've been setting position with the Edit Transform menu this whole time.

[gritty isle]

Yes, if you left single click on a source, it should show up in the preview window with a green outline with drag handles in each corner.

[kindred topaz]

Got a Problem here. Didn't changed anything- opend Streamlabs and it looked like this.

when i go live i have 2 Vertical outputs. One on TikTOk, which is okay, but also on Twitch which is not okay

[gritty isle]

Turn off Dual Output at Settings > Video: https://streamlabs.com/content-hub/post/streamlabs-desktop-dual-output-how-to

[kindred topaz]

i did but i want to use the dual autput

[gritty isle]

(or did you indeed want to have Dual Output enabled?)

Thanks!

So the format for the horizontal output is incorrect?

[kindred topaz]

the resolution of the horizontal output just changed.

yes it is incorrect

[gritty isle]

Setting > Video > Horizontal Output, change the Output Resolution

[kindred topaz]

worked. thanks a lot for the quick help 🙂

[gritty isle]

You're welcome!

[storm wave]

Hey, I am using the Cloudbot. I changed the bot language to german, but the "time" keeps in english.
For example: !uptime gives out Lennard ist seit 11 minutes 7 seconds live.
Is there a way to "influence" this?

Thanks in advance :D

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[slender herald]

why does my Streamlabs say 30 FPS on the footer every time I restart the program? I go into Video Settings and it always says 60 FPS on there

[narrow sky]

Is this chat even real? I’ve asked my concerns twice and got no reply on anything….

Hello, I’m having Troubles with My Alerts. I Multistream to YouTube Horizontal & Vertical. Only my Horizontal Alerts work, nothing on Vertical. I signed out of Streamlabs, disconnected accounts, signed back in, reset API token, I trouble shooted myself but still no luck… I would appreciate any assistance from anyone who has had or have this issue…

[tame rock]

Hey I posted earlier, don’t wanna spam you guys up but

I was streaming with streamlabs console to Twitch and TikTok both horizontal and worked but after I got it to work I got a “reproduced content” warning on TikTok I couldn’t appeal and also…. I started getting stream stopped working notifications on my xbox and it suddenly stops streaming. It was occurring on Fallout 4 and also having some weird audio issues with the game but that might be a Xbox integration issue, I’m on the Series S(less $) next gen Xbox

Also a little unrelated but is it possible to stream to YouTube/Tiktok instead of Twitch/Tiktok on basic streamlabs console?

If I could I’d be willing to test stuff out for console to tiktok and provide feedback when I’m free 👍🏻

Also if you guys have any tips, anyone know how to reach out and get this strike removed?

[marble wind]

you might have selected a platform that doesn't allow more than 30 fps, check settings>stream

[slender herald]

I'm streaming on Twitch

[gritty tiger]

Hello I fixed the replay issue, but now when I save a replay, it is stuck loading forever

I cannot send an image but the "saving" wheel just spins nonstop

[meager glacier]

How do i get out of here lol?

[frigid rose]

Hello, when I launched Streamlabs tonight, ALL the scenes were enlarged! What can I do to put them back as before? Without having to modify each element one by one?

[livid bane]

I need help

[gritty isle]

Double check that your Base Resolution or Output Resolution didn't change by going to Settings > Video.

[gritty isle]

Looks like you're in the calendar. Are you trying to schedule a stream?

[gritty isle]

With?

[livid bane]

My chat box

I have a ps4 I don't have a pc

Are you able to help me

[gritty isle]

Unfortunately not, sorry. There's not a way for a PlayStation to use Streamlabs without a computer with a capture card.

And Streamlabs Console only works with Xbox.

https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

[livid bane]

OK can I ask you another question

[gritty isle]

Sure!

[livid bane]

Are you able to go into lightning talks so I can talk to you

[gritty isle]

No sorry. Support has to be performed here in this channel for moderation purposes.

[livid bane]

OK also Okay.Also if I find my Grandma's computer, it's not a pc.I don't know what a capture card is.I was gonna see if I could still go on stream labs and move my chatbox with my Grandma's computer.If I can find it

@gritty isle

Rufus

[trail spire]

Hey @gritty isle ...back again. I had a ticket open with a Vanya. She was doing a good job helping me out. however, I cleared the cache hopes that I'd be able to finally log back into my streamlabs. This logged me out of everything including my ticket with her (I did not record the ticket number). I submitted another ticket and requested for her to be CC'd to it. Think i'm screwed?

[gritty isle]

Are you wanting to have the Chatbox to apper on stream from your PlayStation?

[gritty isle]

Did the staff instruct you to clear the cache?

[livid bane]

Rufus can you move my chat box for me please

[trail spire]

she did in the ticket, yes

[livid bane]

Please

[gritty isle]

I can't do that. There's no way for e to that.

[livid bane]

I will give you my email password and my twitch I really need your help

[gritty isle]

Then all you need to do is go back to the Streamlabs Support site and log back in like you did before. Please don't submit another ticket on this same issue.

[livid bane]

Me

[trail spire]

I can't log in. that's the whole issue i'm having

[livid bane]

Rufus can you log in to my twitch and do it

[gritty isle]

That's definitely against the terms of service for Streamlabs.

If you don't have a PC, there's no way for you to use Streamlabs from your Playstation.

You don't need to worry about moving the Chatbox.

[livid bane]

But I can't see chat

[gritty isle]

Reply to the last email you received.

[gritty isle]

The Chatbox Widget show chat on stream. Its not for you to see chat. If you're wanting to see your Twitch Chat, open your stream on your mobile device.

[trail spire]

I was the one that was the one that was signed into the help center.

[livid bane]

I'm using discord on a ps4 I cant

Rufus

Can you add me

[gritty isle]

Where are you streaming to from your PlayStation?

[livid bane]

Twitch

[gritty isle]

Are you not receiveing emails when the ticket updates?

[trail spire]

correct. everything was going through the help center on the website

[gritty isle]

Do you have a mobile device like a smart phone or tablet?

[livid bane]

No

[gritty isle]

Hmmmmm. What happens when you try and log in?

[gritty isle]

How are you using Discord right now?

[livid bane]

Ps4

[gritty isle]

Ah. Well, you'll need another device like a smart phone or tablet in order to view your stream and thus your chat.

[livid bane]

Could I use a computer or laptop

[gritty isle]

Ah, that issue. As that hasn't been resolved I don't know a way for you to log back in; did you indicate that this is the only way that you're able to respond to tickets?

[gritty isle]

Yes, if have one.

[livid bane]

I have a laptop

[gritty isle]

But I thought you said you didn't have a computer.

[livid bane]

No a phone

[trail spire]

indicate to who?

[gritty isle]

There ya go. Open a web browser, go to Twitch, log in, gpo to your channel and open your chat.

[livid bane]

OK thank you

[gritty isle]

The staff member working your ticket. I'm still not understanding how you're not getting emails.

When you cleared the cache, did you clear cookies as well or did you only clear the cache?

[gritty isle]

You're welcome.

[livid bane]

Movers mind my brother won't let me

Why can't I do it for ps4

[trail spire]

cleared cookies and cache. When we were going back and forth, it was only in the help center. I showed this image in here earlier

[gritty isle]

Becasue that's where you're playing the game that your streaming. I don't think the PS4 can do both game and Twitch at the same time.

[livid bane]

Could I try

[gritty isle]

Okay, clearing the cookies is why you got logged out. Not being privy to the ticketing system, there's little I can do.

Do you at least know your ticket number?

[livid bane]

Rufus

[gritty isle]

Yes?

[trail spire]

no ticket number. I guess i'll be starting from scratch

[livid bane]

Could I try on ps4

[gritty isle]

Please send an email to [e-mail] and give them as much information as possible about your ticket and see if they can get you connected to the staff member working your ticket.

[gritty isle]

Sure, you can try whatever you want. It's your equipment. I can't guarantee that it will work.

[livid bane]

OK can I send you a pic

[gritty isle]

Why?

[livid bane]

Cause I need help

I Wana show you my screen I want you to tell me what to do

[gritty isle]

Based on your setup, a PlayStation and not computer with a capture card, there's not a way for you at this time to use Streamlabs.

You're needing to see your Twitch chat when you're streaming.

You can do this with a smart phone (like an iPhone), a tablet (like an iPad), or a laptop or computer (if you have one of those - you said your brother had one but won't let you use it).

I understand your needs and have given you the various solutions available with what you have locally.

[livid bane]

Rufus can you be my mod

[gritty isle]

No, I don't have the free time for that. I've got a full time job that keeps me occupied. Plus after work I have time with my dog.

[livid bane]

Ok

[sinful crag]

@gritty isle Hi! Has there been any update on the issues with merging YouTube brand accounts with Streamlabs desktop please?

[dreamy surge]

Could anyone help me fix the blurriness when I move?

[gritty isle]

No update on that!

[sinful crag]

No problem, thank you

[gritty isle]

You're welcome.

[dreamy surge]

skipped frames keeps increasing

[gritty isle]

Skipped Frames means you're encoder is overloaded. If you're using the x.264 encoder, use Task Manager to make sure you're not maxing out your CPU.

If you have a hardware encoder (Nvidia or AMD), consider switching to that encoder to reduce the load on your CPU.

[dreamy surge]

I made the switch to the nvidia (new)

My bitrate is set at 5000

[gritty isle]

Are skipped frames still being reported?

[dreamy surge]

Showing 15 right now

[gritty isle]

Consider reducing the graphics in your game.

[dreamy surge]

Just put them on the lowest setting

[gritty isle]

Is this advanced stats from the Twitch player?

Does Streamlabs Desktop itself reporting skipped frames?

[dreamy surge]

let me check streamlabs thats from the twitch player

[sinful crag]

In theory, could I set up a new destination on Streamlabs Desktop and just enter the YouTube channel's URL and Stream key? Would that be a workaround until the issue is resolved?

[gritty isle]

Do you have a Streamlabs Ultra subscription?

[sinful crag]

I do not currently

[gritty isle]

In that case you would go to Settings > Stream > scroll all the way down > Stream to custom ingest.

Adding a custom destination is an Ultra feature.

[livid bane]

I need help who has streamlabs

[sinful crag]

Awww amazing! Thank you

[gritty isle]

You're welcome!

[livid bane]

Uncle Jay do you have streamlabs

[sinful crag]

Yeah I do, why's that?

[livid bane]

I was gonna ask if I give you my twitch can you move my chat box

[gritty isle]

Please don't ask others to do that. We've been through this. Giving someone else your Twitch credentials is a violation of Twitch's TOS.

[livid bane]

OK I need help tho

[dreamy surge]

I think its just me trying to watch my stream on the same connection

[gritty isle]

There's nothing we can do for you.

Moving your chatbox isn't anything that would do what you're needing.

You're streaming from your Playstation directly to Twitch using the builtin Twitch app and can't see your chat.

The Chatbox is for having the stream chat to be shown on stream. It is not for you as the streamer to see the chat.

You need a smart phone, tablet, computer, or a laptop so you can view your chat.

[gritty isle]

Don't do that then. Ask you're viewers how the stream looks and/or sounds.

[dreamy surge]

Will do when I get some lol

[sonic river]

Hey guys, I stream daily and didnt change anything to my settings lately. When I logged in today everything is suddenly a very small size.

Is this a know issue or is there an easy way to fix it?
Because right now all I can think of is resizing every source in every scene.

[gritty isle]

In Streamlabs Desktop, go to Settings > Video. Does the Base Resolution and Output Resolution look correct?

[sonic river]

Awesome! Fixed. Thank you very much sir

[gritty isle]

YAY!!! You're welcome!

[shrewd owl]

Hey i need some help, i just launched my streamlabs and its all wacked out... last night i was streaming just fine and everything was good but now when i launch it, without changing anything at all mind you , it stuck in some vertical display mode . i dont know what happened or how to fix i tried to google solve this but it only mentions dual output which i am not using

resolutions are correct too

i see the one above me has a similar issue

oh wait it was backwards not correct... it was 1080x1920 not 1920x1080 im a little dyslexic lol

[gritty isle]

Well, it looks like you have it on a vertical postioned monitor?

[gritty isle]

Ah ha!

[shrewd owl]

Thank you! LOL

[gritty isle]

You're welcome!

[graceful bay]

Hello, when I do dual outputs stream (youtube and youtube shorts). The landscape Youtube layout does'nt receive the kbs, only the shorts live does.

It is the first time it happens to me, do you know how to fix it please ?

[graceful bay]

it is a problem in Streamlabs, it happens even in twitch

The landscape layout does not work

but the vertical layout works perfectly

[onyx oxide]

What happened to** custom output resolution** in the video settings ? it's no longer there from today, I start up streamlabs and all my base res changed from 2560x14440 to 1280x720 & the custom res is gone now. I was streaming at 1664x936

[graceful bay]

same and now I had this bug

[graceful bay]

wtf is this update lmao

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[onyx oxide]

oh man, streamlabs takes soooo long to start now wtf happened, I was about to start my damn stream guy !!!
was there an update, I started the app and walked away, I didn't see if there was an update.
RAWR !

Is there anyway to roll back ?

[polar pebble]

30 fps after every restart, need to apply 3-4 times change settings - happens not the first time - i dk how to cure this.

Above all that its also reduce bitrate for no reason at all - happens today - just because - not changing settings / drivers / windows 11 version etc.

[graceful bay]

SAME

[polar pebble]

its a streamlabs issue then

[rancid sun]

when i click on a link in chat slabs "Freezes' but still runs/streams in the background. i started the application from a batch file however, and that leaves a cmd window open which a bunch of output. could it have sth to do with that?

[royal warren]

Also had the weird "everything resized overnight" bug. Fixed that, but now when i try to go live, or even perform a local recording, my webcam is like double speed. And if i go live, my stream just buffers while the camera is like the Benny Hill show. Any ideas please?

[polar pebble]

I know it's useless to ask these software creators ask anything - but if you can fix this asap - very annoying.

[onyx oxide]

Yeah someone needs to roll this back ffs

[graceful bay]

damn we have all the same problem ahah

[royal warren]

Are you having the fast webcam issue though?

[onyx oxide]

I'm in the middle of starting my stream and viewers are complaining about my stream, every time I restart the app setting are trash.

[graceful bay]

Yeah 💀

[royal warren]

In a way, I'm glad that you've had it too....because now i can stop troubleshooting and wait for them to fix it instead.....I've been working on it for 4.5 hours 😦

[graceful bay]

ahahah you have a lot of patience

[royal warren]

no, i was just desperate to stick to my schedule and get the stream going, lol

[graceful bay]

I streamed a vertical livestream on youtube. It works. but I planned to fix it tomorrow

[royal warren]

You mean the webcam works fine on vertical streams, but not on regular ones?

[onyx oxide]

I cant STREAM IT'S fvcked

[graceful bay]

but I planned to fix it tomorrow

[onyx oxide]

VIEWER QUOTE - "its broke, first it was picture lagging behind now its elavated it self to whatever this is"

[graceful bay]

yess because I use dual output

and only the vertical one works

[royal warren]

interesting. Then i hope they push a hotfix soon!

[onyx oxide]

i HOPE THEY NOTICE THE CHAT IN DISCORD FIRST

[graceful bay]

for real, you saved me some time, I planned to work on it tomorrow

[royal warren]

are they normally quick to fix this stuff?

aye, same dude

[proper totem]

Hey All,

We're looking into this, could you please send us a ticket including a diagnostic report from Desktop so we can be thorough in our investigation?
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=473667

[onyx oxide]

No just roll it back and test before you release a broken product

I am losing money because I can't stream today.

[royal warren]

Done, sir 🙂

[latent ravine]

i am in need of much needed help i logged out of streamlabs the other day so my daughter could use her fb to log in and go live like i do with my fb page and when i went to log back in its not letting me its not linking to my fb page its jus saying password is wrong even though its correct and i can use that password to log into fb regular on chrome and even if i try to do the password reset the code im sent it says is incorrect but its not i can use my wifes fb log in since shes an admin and it accepts that but will cause an issue bc its from another page instead of the one i use to stream with can anyone hep me get this resolved so i can go live again

[onyx oxide]

I was on a record 30 day stream streak for a certain game with my community and now that's out the window for me due to this streamlabs update problem.

[royal warren]

Did you have the superfast webcam and buffering stream too?

[onyx oxide]

My vod was super fast and I had no sound until way after what I had done.

[royal warren]

Yep, sounds very similar to my issue

[onyx oxide]

this VOD is super fast: https://www.twitch.tv/videos/2430333179

This stream was super lagging and in slo mo: https://www.twitch.tv/videos/2430319465

I'm frozen on screen but you can hear my truck driving, this whole update ruined the streamlabs application

[royal warren]

agreed.

[graceful bay]

same here

[onyx oxide]

It took streamlabs 115 seconds to start.

Never had a problem of this magnitude in 7 years full time streaming with streamlabs.

[royal warren]

This is what it did to me tonight. The start is just some clip reel intros, then it goes into my James Bond-esque intro, and then into closeup. As you can see, we're well into the closeup before you even hear the Bond music....and all video is moving at approx 2x speed:

https://www.twitch.tv/vonstickers/clip/SavoryInexpensiveYogurtJebaited-QBobxQZLi-b6yxAp

[noble trout]

My layouts just got jumbled up across both outputs. I have restarted several times and nothing happens. Everything just got dragged around. All my sources. Cam, gameplay footage.. everything.

and I was just about to go live. This is so frustrating

[graceful bay]

it is not the worse lmao. The worst is when you fixed it and you start you stream, you will have a little surprise

[royal warren]

yeah, i felt that

[noble trout]

wait so like its some known bug happening to everyone or something?

[royal warren]

well, yeah. That's why we're all posting 😂

[noble trout]

wow. I haven't gone through previous threads so I didnt realise

[onyx oxide]

Whoever pushed this update need to roll it back, test before you push this to the public sector, People rely on this program to make a living.

[royal warren]

Take some comfort in that you can stop troubleshooting now....i felt the same way when i realised 😂

[marble wind]

did something break in streamlabs just now?

[royal warren]

you could say that....

[noble trout]

This is some next level mess🤒

I don't even know whether to just start re-arranging stuff cus that isn't even the problem. I'll probably end up making things worse.

[graceful bay]

yes I had exaclty the same problem as you. I had to re size the vertical output and then the dual output stream did not work for the landscape one. but the vertical works very well

[indigo cedar]

Is there a way that I can connect Discord voice chat audio to my stream using a Macbook? I can't find a workaround that works, hoping y'all will support this navitely

[marble wind]

i never actually used streamlabs desktop, i only ran streamlabs obs once in 2019 to benchmark its performance, i can troubleshoot it for others only because it has some feature parity with obs-studio

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[spark osprey]

Would just like to add that I am also experiencing most of what has been mentioned above; FPS settings being changed from 60 to 30 and not sticking when I set them back, bitrate being downgraded, VODs that seem to run at 2x speed and with sound delay/overlap.

The only thing I didn't immediately experience were the sources being resized and all over the place. However I did notice that my output resolution went from 1920x1080 to 1280x720.

I streamed for a short bit earlier with absolutely no issues. Took a break for food and and came back to all the settings being out of whack and nothing I could do to fix it.

[polar pebble]

basically they software problem - for now only solution its change it to 60 again and 1080p check the stream and not close it till day is over.

I also all the time feel myself like this then Im not using obs and continue to use slobs -🤡

[devout garnet]

vertical output layout all messed up when i started today, anyone else? never touched it

[tame rock]

anyone?

[tame rock]

lock ur stuffs position with the lock symbol and if on pc make backups of ur stuff when u set it up

[proper totem]

We have reverted the most recent Streamlabs Desktop update. We apologize for the disruption to your streams and appreciate your patience while we investigated.

Please restart Desktop to revert the update.

[devout garnet]

thank you! this fixed my issue. all of my vertical scenes were messed up, resized. Discovered the resolution was wrong. but just restarted and now everythings back to normal and how it was yesterday! thank you!!

[devout garnet]

it put the resolution back to 1080x1920 too!!

[hearty zenith]

So my issue is this.
My audio is good. It's live, it's current but the visual, what's streaming, is like a minute+ behind. I feel like I've tried everything I can find. I cannot get it to work. I had 2 30 hour streams with a 10 hour break in the middle and the follow day, broken. Any ideas?

Everything is up to date.

I've been fighting this for 2 days now and I don't know what to do.

[royal warren]

Restart it, they've just rolled it back. All fixed now 🙂

[royal warren]

Quick work, well done!

[hearty zenith]

In the last hour, they rolled things back?

[royal warren]

yes

[hearty zenith]

I'll try it.

[royal warren]

scroll up a little 🙂

[wispy latch]

@fallow shell
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[hearty zenith]

Yeah no, same issue.

[royal warren]

Strange, i had the exact same problem you did, same as many others, and this fixed it

[hearty zenith]

I'll restart the PC, I guess? Idk. But restarting OBS did nothing.

[royal warren]

i only needed to restart SLOBS

[hearty zenith]

Yeah, restarting SLobs did nothing. Same problem.

[fallow shell]

guys i finally figured out the solution to fix ALL streamlabs issues

[hearty zenith]

This is still an issue after rollback.

[weary lintel]

Its not the whole screen @fallow shell

[hearty zenith]

It's better but still a delay-ish

[urban maple]

Is Streamlabs having issues live streaming on TikTok X youtube and twitch at same time? I never had a issue before but recently am having heavy drop frames I have the download and upload speed to support

[marble wind]

@urban maple are you using streamlabs' paid restreaming service?

[tame rock]

Will it be possible to set a TikTok title and game on streamlabs console?

[urban maple]

I only pay for ultra. I think something happened when they pulled update. I only experience drop frames when it’s something related to updates. I did some test on stream on just twitch no issues

[marble wind]

@urban maple link your discord account and try asking in the paid support channels

[wispy latch]

@urban maple

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Unknown, sorry.

[ancient anvil]

Hello, I am still looking for help on this topic. Can't update follower goal.

[fickle vigil]

can you help i,m putting in ,my stream key but it not leeting me go live

anyone there

[gusty umbra]

I deleted your stream key, for privacy reasons. Where are you entering it? Most services link now and don’t use keys you manually put in.

[fickle vigil]

what you mean please explain

into streamlabs

but i,m going live throgh facebook setting up there but when i put the stream key in the thing down the bottom it does nothing

cause streamlab doesent let me read comments when i go live

[wide lagoon]

Please help... Chat Highlight widget is not showing in add source in streamlabs desktop

[normal arch]

hello, when trying to start my stream the screen stays on this loading and wont go live.

[hidden scarab]

anyone know why streamlabs has a black screen on twitch but fine on youtube when multistreaming

[marble wind]

@hidden scarab what's your target bit rate?

[shrewd owl]

Quick question, I noticed with one of the most recent updates i can no longer set vod ouput to channel 2 and i was obvioulsy using that feature to not have DMCA music in the vods but still be able to play some of it from time to time, but now that feature seems to be gone and i can listen to certain music anymore and i really enjoy using songify so chatters can request some songs if they want but now thats getting me into some muted audio issues. How do i go about fixing this now with the current build.

[hidden scarab]

20000

thats about the limit of my aussie nbn

[marble wind]

@hidden scarab too high for twitch, reduce to 6 mbps or less

[hidden scarab]

k now youtube gonna look like crap

[marble wind]

@shrewd owl is twitch selected in settings>stream?

@hidden scarab you can use obs-studio with the obs-multi-rtmp plugin and send 6 mbps to twitch and as high as you can manage to youtube, up to 51 mbps; i think restream.io also offers paid transcoding, but i don't know the specifics

[shrewd owl]

I believe so , i log into streamlabs with twitch and its the main source of streaming but i dont see any options under output or audio for vod tracks anymore.

[marble wind]

@shrewd owl i don't know how to solve this, i would try signing out and signing back in in settings>stream

[shrewd owl]

yeah still no option for it anymore so im not sure what to do

[hidden scarab]

someone remind me how to get extensions for obs studio again i havent used it in ages

[marble wind]

@hidden scarab https://obsproject.com/forum/resources/multiple-rtmp-outputs-plugin.964/

[fading glade]

Hi everyone,

I recently switched my setup from a 60hz standard monitor to a 120hz HDR monitor. Set all my nVidia settings and game settings to proper HDR settings and limited my games fps at 115, out of which I normally get ~100-110.
Unfortunately now my recordings lag significantly.

In-game everything is super smooth, but when I look at the recorded footage lateron it seems to run at only a few fps.
My Streamlabs is set to record at 60fps, which worked fine before I changed to an HDR setup, but now I get maybe 10% of that...

I would apprechiate any ideas to solve the problem.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tame rock]

Could you forward this as a suggestion possibly? Having the ability to set game topics on console is game changing for engagement. Viewership on TikTok entirely comes from the topics as the algorithm spoon feeds streams into interested people from the game topic setting. ATM it’s set so when you go live on TikTok it’s just your account going live as a general livestream I believe rather than a gaming and possibly gaming-> game you’re playing topic

It could be implemented under the tiktok account section with a dropdown list of the available games and a stream title

[pastel light]

help

[tame rock]

Otherwise streamlabs console for TikTok has been very smooth sailing so far after a bit of reauthentication 😊

[slender herald]

how long does it take for streamlabs Chat to enable my BTTV and FFZ settings? I logged into my Chat through streamlabs but those extensions are not enabled since I can't see the emotes.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tawny stratus]

why can't login with google brand account it keep loading

[orchid quest]

Quick question, does SLOBS have support for arguments like "--startvirtualcam"?

[restive iron]

I've tested my new alert, that features for some reason the custom CSS code ive added to it isnt working. It seams to work fine in the preview on Google Chrome, but not on streamlabs obs or as a browser source. Can someone help? why is it only working in the preview and not in obs

[sleek aspen]

i need help

i wanna add source of someones twitch, but once i do it, it pops up cookie over screen and idk how to control it, anyone got a tip?

[knotty gull]

it won't start, loading on "start video transmission"... but work perfectly fine until yesterday

[sleek aspen]

try opening streamlabs as admin

[knotty gull]

I did and same thing...

[normal arch]

I’m having this same issue too I wonder if it’s gonna take a while for this bug to be fixed 😅

[open hinge]

Hey everyone. Something weird right now…
I’m logged in to desktop but I’m getting this…

Layout editor show how I normally have it but I’m getting no widgets at all

[calm hornet]

Hello guys, i need help and i don't find the info.
On the first pic is the default settings but i don't know how to adapt it to the screen. I have to zoom it but then some parts are cut (2nd picture). Does someone had the same thing ?

[open hinge]

I’m fixed it by downloading a new overlay. Then it “woke up” the editor and it saw all my editing sources and scenes.

[raw latch]

Hello Streamlabs Team, I'm trying to log into my YouTube brand account on your mobile live streaming app, but it only redirects to the main account that is linked to the brand account.

[sleek notch]

uhhh where did my options go
can anyone help?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dull dock]

Hi, I'm having an issue where tts isn't working. First alerts were working fine and then everything stopped, I refreshed widgets and after that they started working but they show up for like a second and then disappear and no tts plays

[gusty umbra]

You may want to head to #vip-support for that question, my friend.

[dull dock]

Hi, do you know if users with access to ultra accounts can have the role?

[gusty umbra]

They sure can. If you have ultra you can link your discord and streamlabs ultra here https://streamlabs.com/dashboard#/settings/integrations

[dull dock]

Oh sorry, I meant like if I'm an admin for an user that has ultra, I can't get the role right?!

[gusty umbra]

Probably not. I’m unsure if the linking works with multiple discord account. They would have to give you their login info (against all streaming sites TOS) for you to try and link.

[dull dock]

I see, thanks

[rapid juniper]

i need help

[knotty onyx]

I recently updated my logo, but can't figure out how to update it on my dashboard and merch storefront. Can someone assist?

[sleek notch]

I don't know how to change that. How did you do it.

[knotty onyx]

I don't know how I originally set it up, now I can't change it!! LOL

[indigo cedar]

anyone know if this is doable?

[sleek notch]

What's wrong over here?
They close my thread if I don't respond in 30 minutes. And I am from the opposite side of world.

[sinful crag]

Hi! If I'm logged into TikTok through my Streamlabs ID, have Ultra and create a custom ingest to YouTube will it still go live to both platforms?

[sleek aspen]

yes

[stray cape]

Anyone able to help me figure out why my stream looks pixilated and buffers often i feel like i have tried everything

[gusty umbra]

Nothing is wrong with this side. We’re community and volunteers here. That is live staff support. So if you have a question and time to troubleshoot. It’s the best bet for you being ultra.

[restive iron]

I've tested my new alert, that features for some reason the custom CSS code ive added to it isnt working. It seams to work fine in the preview on Google Chrome, but not on streamlabs obs or as a browser source. Can someone help? why is it only working in the preview and not in obs

In streamlabs obs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[marble wind]

@restive iron verify in chromium 103, obs-studio uses cef 103 up until release 30.2.3, and cef 127 starting with 31.0

[gritty isle]

Stream to custom ingest ONLY streams to that custom ingest.

If you have Ultra, the.click the Add Destination button.

[sinful crag]

Amazing! So the add destination button at the bottom (not custom) will allow me to stream to both platform? (Sorry just clarifying)

[gritty isle]

Yes, you can toggle it in and off as needed.

[sinful crag]

Sorry I’m new to all this 😅
But thank you, you sir are amazing! Have a great rest of your weekend 🫶

[gritty isle]

You’re welcome! You should also link your discord so you get access to the VIP Support channel, one of your subscriber benefits.

[wispy latch]

@sinful crag

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[sinful crag]

Your doing the lords work 🙏

[gritty isle]

😊

[strange lake]

How do I like link it

[lean fjord]

does anyone know why my cloudbot isnt connecting ?

[restive iron]

What code would i need to add for the text on my follower widget to be aligned to the left?

[lean swan]

Whenever I open OBS I get this error.

"Couldn't load that page!

Make sure the address is correct, and that the site isn't having issues.

ERR_CONNECTION_RESET
URL: https://obs-plugin.streamlabs.com/docks/recent-events

Click here to retry"

It is related to the streamlabs plugin and for some reason nothing from streamlabs will show up. Anyone got any ideas?

When I hit retry it comes up with the recent events and the recent events update but it still doesn't show up on the stream.

I tried reinstalling the plugin a couple of times and re-entering the url for the widget but no luck, any ideas?

Oh and I also tried disconnecting and reconnecting my twitch account and turning on 2FA. Those didn't help either

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[jolly yoke]

The last several times I have tried to live-stream (especially tonight), StreamLabs OBS has crashed on me. I originally thought my issues stemmed from outdated devices & drivers, or maybe because I had not downloaded & installed the latest version of Windows 11, but the app is still crashing on me, sadly. I used to be able to live-stream with this app with ease, but it's been very difficult lately; even when I have gotten the live-streams to work, the app has been fighting me every step of the way.

Can someone please guide me on how to fix the issue(s) with StreamLabs OBS I am facing? My frustration is unfortunately beginning to boil over; I have hit a wall with my at-home remedies and Google research. Thank you in advance for any help you can provide!

Side-Note:
Windows 11 keeps trying to default Steam and StreamLabs OBS to 'Efficiency Mode' (according to Task Manager). When SLOBS is set to this mode (not by my choice, mind you), does this affect StreamLabs Desktop's functionality on my side?

[forest totem]

Can you help me to fix this? Can u help me with this? my streamlabas chat box not showing up i try so many instruction on you utube. i already try to uninstall it and install but no luck

[crimson pollen]

i cant update my alert box, keep getting this error 😦

sorry not alert, event box

[brave aspen]

streaming from PC, playing Texas chainsaw massacre (pc xbox app) how do i add the in game voice chat to the stream?
currently the source is for the game client for audio and video

[vital plover]

I might be a little confused but does anyone have a quick rundown or tutorial how to prevent Streamlabs to record spotify music into the VODs?

[gusty umbra]

This guide goes through how to separate audio tracks and exclude them. https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[drifting ermine]

I'm trying to stream a mobile game to youtube with the app on my phone, but can't get the internal audio to work. I tried all the options available but it always results in no sound being registered. Is there something I'm missing?

[forest totem]

Can you help me to fix this? Can u help me with this? my streamlabas chat box not showing up i try so many instruction on you utube. i already try to uninstall it and install but no luck

[spice dust]

guys i need help my donation goal widget in streamlabs is just this.

[white blade]

how do i open a ticket?

my microphone sounds so low on my streams but it's max volume on streamlabs how can i fix this

[vital plover]

thank you so much, I appreciate the help!

[spice dust]

guys please help

[tawny stratus]

any update for this case ? 🥺

[static bronze]

this seems like a YouTube problem, because I can't log into my brand account with streamyard either

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[opal galleon]

I play games on Xbox and use Streamlabs Console to multi-stream to Twitch, Kick, and YouTube simultaneously. Before starting the stream, I enter my desired stream title in the title section on the Xbox stream setup screen. However, this title only appears correctly on Twitch. On YouTube and Kick, the title does not update and the stream starts with either the default or an old title.

Unless I manually update the titles on YouTube and Kick, it seems that Streamlabs Console cannot automatically push the title to those platforms. Is there a way to fix this? Is it possible for the title I enter on the Xbox stream setup screen to automatically update on YouTube and Kick as well?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lean zinc]

Not sure what's wrong with my stuff. But it's not streaming properly to my twitch and none of the components are working properly when it does stream

[jolly yoke]

Would it be best for me to share this report in a Tech Support ticket?

[wispy latch]

@jolly yoke If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[formal grove]

anyone know how to include discord audio, from xbox, when cloud playing to SL? and do i need ot have ultra in order to stream directly from my xbox to SL?

[gritty isle]

Streamlabs Console cannot capture Discord audio from the Xbox. It just does not have the capability. And it’s not an Ultra only feature.

[formal grove]

so even if i get ultra, and stream directly from xbox to my streamlabs deesktop, it wont work correct?

and lastly, will it change anything if i get a capture card?

[gritty isle]

Correct.

[gritty isle]

You would want to run Discord on your computer, then. Streamlabs Desktop is perfectly capable of picking up Discord audio.

[formal grove]

okay thanks for the help!

[gritty isle]

You’re welcome!

[grim escarp]

Why can't I link StreamLapse to my Facebook profile? After selecting the check mark on my profile, I refresh the page and the check mark is automatically removed. I tried broadcasting live on my profile, but it didn't work.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[elfin rune]

can i multi-stream on twitch and kick for free?

[gritty isle]

No. That requires a Streamlabs Ultra subscription.

[gusty umbra]

No. You can dual output to one horizontal (twitch, kick, ect), and one vertical (TikTok) on the free version.

[elfin rune]

dang it! i thought so 😞

[gusty umbra]

Ah darn. One minute late. lol

[spice dust]

streamlabs is having issues and my ticket is not even being replied to yet.

[ivory cloak]

hello ! i have a problem :

I tried with 3 different cards and still the same problem.

[gritty isle]

You’ll need to submit a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new

[ivory cloak]

for the ticket, english or FR ?

[gritty isle]

English please.

[ivory cloak]

okay good

[ivory cloak]

ticket up ! (#851783)

[gritty isle]

Tickets are answered in the order they are received. We cannot offer an ETA on a response. The first email you receive back serves to give you the ticket number. It may contain “helpful” links the system thinks may resolve your ticket - don’t click any of them as that closes your ticket.

[ivory cloak]

okay thx

[gritty isle]

You’re welcome.

[simple bison]

Is there a known issue about YT brand accounts not being able to sign in? It seems to be a YouTube issue as other streaming platforms are not working either

[gritty isle]

Yes, that’s a #known-issues >>>> #known-issues message

[sonic harness]

Hi there, I'm new to the discord and streaming in general, last night i set up a scene and i go to stream today and its gone, is there anyt way i can recover this and my editor just stays blank so i have no idea whats going on

[simple bison]

I am also having the same problem...nothing works. It's it doesn't make sense because I tested it with an alternate brand account and it signed in

[bitter vault]

So I have multi-stream enabled and all chats seem to be coming through, even some TikTok messages.

However, I noticed not all the tiktok messages came through the streamlabs chat. It seems like it was maybe just followers. The others appeared on the tiktok live webpage.

[wise robin]

is there a way to import what i have in obs to the streamlabs console?

[gritty isle]

There is not.

[wise robin]

thats a bummer

definitely should be added

[gritty isle]

TikTok chat is not yet available. It’s being worked. No ETA.

[static bronze]

Yeah I was able to log in on my brand account on OBS, but I have nothing set up as far as scenes and stuff like that. And I doubt there's a way to pull stuff off of streamlabs to use there other than importing each individual file. Which sounds tedious

But had to use streamkey to do it

[wind estuary]

Is

[gritty isle]

In OBS Studio, go to the Scene Collection menu and import.

[simple bison]

The big problem is I can't even sign in to edit my widgets and notifications 😭

Just nonstop loading

[gritty isle]

We’re aware of that. It’s being investigated.

#known-issues message

[simple bison]

Given it's doing the same thing through other streaming services it has to be beyond just streamlabs

[gritty isle]

Yes, it’s likely an issue at YouTube.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wind estuary]

@gritty isle is

[drifting patio]

would anyone know how possible it is to multistream from an ipad using streamlabs multistream feature on IOS? I'm kinda unsure if it would be decent enough quality and rather not waste the money to just test it.

[gritty isle]

You’d have to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Yes that is possible. For best results, stay near a good WiFi signal.

[drifting patio]

im curious on the video quality as currently streaming to one platform isn't too bad of quality for an ipad imo but i dont know how two platforms at once would be looking like

[marble wind]

@drifting patio most streaming platforms are capped at 6 Mbps, kick.com has been reported to disconnect unpopular streamers unless they stream at 3.5 Mbps or below, youtube will reencode whatever you send them so it's preferable to send 1440p or 4K at 51 Mbps (which the streamlabs restreaming service can't do)

[gritty isle]

Multistreaming works like this: you stream to Streamlabs and then we send the stream along to those channels you have merged in your Streamlabs account and toggled on when you go live.

[drifting patio]

what about encodering aspect of it, since i assume the ipad would have to encode the stream twice to send to two different platforms, correct or no? I'm trying to get a little jank work stream set up going purely off an ipad alone no pc involved

[marble wind]

@drifting patio no, streamlabs' restreaming service forwards the encoded bitstream as-is, which costs virtually no cpu resources to them, and none to you

[drifting patio]

interesting! I guess I'll pay monthly fee to test it out then and see how it goes, Thank you @gritty isle and @marble wind for the help!

[gritty isle]

You’re welcome.

[agile owl]

I read Diizz's message wrong and nearly deleted it 😂

[verbal arch]

How to blur out background

[jolly yoke]

To follow up on my last two (2) DMs, here is the error I was thrown on StreamLabs Desktop. I have never run into this before...

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[coarse cradle]

would anyone know why when I turn on stream on console having tiktok as an output it doesnt stream on the app?

It only starts stream on YouTube and Twitch

[main seal]

anyone willing to help with something my audio isnt picking up capture card

[forest dagger]

hello does anyone know how to beable to select your main facebook profile as a selection for the platform connetion thing it will only allow me to select my other facebook gaming and music page but not my main facebook page which has out grown them both and the one id like to be able to stream on and get alerts for but thanks in advance if anyone does know.

[marble wind]

does this happen immediately, or after a few minutes/hours? the latter would be gpu driver crash, try reinstalling gpu drivers

[grim locust]

Hola alguien sabe por qué la app no me deja conectarme a tik tok?

[forest totem]

help pls

[wheat dagger]

I need help

Immediately I bought ulta on wrong stream labs can u delete and put it on my main stream labs please

[ember epoch]

Bought stream labs console to stream my Xbox gameplay to tik tok this is possible doesn’t work when I set it up ?

I know it does it thur twitch

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[opal galleon]

I play games on Xbox and use Streamlabs Console to multi-stream to Twitch, Kick, and YouTube simultaneously. Before starting the stream, I enter my desired stream title in the title section on the Xbox stream setup screen. However, this title only appears correctly on Twitch. On YouTube and Kick, the title does not update and the stream starts with either the default or an old title.

Unless I manually update the titles on YouTube and Kick, it seems that Streamlabs Console cannot automatically push the title to those platforms. Is there a way to fix this? Is it possible for the title I enter on the Xbox stream setup screen to automatically update on YouTube and Kick as well?

[hazy juniper]

Hi, I have streamlabs, which i pay for, and added the discord integration onto it, but how do i get it to notify my discord server whenever im live on youtube/twitch/tiktok/kick etc, as its not doing it any help would be great 🙂

[jolly yoke]

A few minutes.

[marble wind]

@jolly yoke install newest nvidia drivers, see if it still crashes; if you have a second display, run task manager and monitor VRAM usage

[jolly yoke]

I'll have to test all this out later today. I have one monitor only (I'm running the application on my laptop); my drivers are all up-to-date as well—I verified last night.

[hollow anvil]

anyone know how to fix the game capture not showing the game and just the preview being a black screen

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[jolly yoke]

I figured I'd let you know as well that, I already tried uninstalling & reinstalling Streamlabs. Unfortunately, that didn't solve my problem. All my past settings were retained—probably because the strean settings I declared are affixed to my account.

I know I'll find a solution at some point; I'm just irritated by the app crashing right now. It's funny to me how, two weeks ago, I managed to live-stream Batman: Arkham Asylum without any problems whatsoever, but live-streaming a lower-data game like Big Rigs: Over the Road Racing leads to a crash.

[vocal comet]

how do i get my old streamlabs settings back after a windows reinstall i already logged in idk what to press tho

[sour slate]

How do I get it to record.

[desert briar]

backgrund audio is always hearable i dont want to hear that when im streaming

[hallow briar]

I can't get kick to connect to streamlabs console and i don't know why

[desert briar]

make a capture game capture or wathever you want to capture

@sour slate here you go https://www.youtube.com/watch?v=erZvXcn9b14

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sour slate]

still cant

I cant get there

[desert briar]

make an account

[sleek aspen]

can someone help me with browser source?

[rotund falcon]

Getting no response about my store not working, is there anyone direct I can contact?

[sleek aspen]

what do you mean "your store" ?

[gritty isle]

Have you submitted a ticket?

[sleek aspen]

question, is there a way to move my scenes into obs studio?

[gritty isle]

Yes, in OBS Studio, go to the Scene Collection menu and Import.

[sleek aspen]

is there a video on it? or can you show me?

im really new to obs studio and the feature i wanna do no one can answer me, saying that its way easier to do in obs studio

[gritty isle]

For assistance with OBS Studio, hop over to their discord: https://obsproject.com/discord.

[sleek aspen]

im trying to use browser source so i can capture a stream of the person i collab with, but cant controll it and it always pops up big cookie ad i cant remove

[sleek aspen]

is there a way to what i wanna do in streamlabs?

[gritty isle]

You would have to right click on the Browser Source in the Preview Window and choose Interact.

[sleek aspen]

hang on lemme test it

[sleek aspen]

THANK YOU SO MUCH

it works, thnx alot, you deserve a nice day

[rotund falcon]

i certainly have yes

[gritty isle]

You're welcome!

[gritty isle]

Thanks for confirming that. Tickets are answered in the order they are received; we canot offer an ETA.

When did you submit your ticket?

[rotund falcon]

Let me check....Tuesday 4.8

[gritty isle]

What's your ticket number? I can't guarantee a response or resolution but I can ask to see where your ticket is currently at.

[sleek aspen]

one more thing, is there a way to resize everything together so i dont have to resize one thing at a time?

[gritty isle]

Right off hand I don't think so.

[rotund falcon]

850464, hey, i appreciate the effort in general. Many thanks to ya

[sleek aspen]

thats sucks but still thnx

[gritty isle]

You're welcome.

[gritty isle]

Your ticket is open and escalated to right person. We can't offer an ETA on a response. Be patient and they'll get to you.

[rotund falcon]

That's a fantastic answer and I appreciate it. I have my store and run my mother's store for her line dancing. She is calling me everyday about it, I just want her to leave me alone about it hahaha. Thank you so much!

[gritty isle]

You're welcome!

[thin turtle]

Why do I have a black screen even though. I put all the scenes in to have my game appear?

And it not appear.

[wispy latch]

@thin turtle ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[median relic]

Hi, where can I see changelog? On website last record is from November 2024.

[austere drum]

Today while I was live, three times (so that’s probably it), when I switched from one camera to another using the Cam Link Pro, the stream crashed and then resumed right after. Twitch gives me this message: 'A browser error occurred during video decoding. (Error #3000)'. It’s like when I switch cameras — which probably have different decoding formats — Streamlabs Desktop crashes the stream and interrupts the signal. Has this ever happened to anyone else?

[coarse cradle]

would anyone know why when I turn on stream on console having tiktok as an output it doesnt stream on the app?

It only streams on YouTube and Twitch

[blissful dew]

I need help to know how to reset my settings from the alert box, because I made a change, now I can not undo it

[gritty isle]

Go to https://streamlabs.com/dashboard#/settings/api-settings, click Widget Settings then click the button Reset Alert Box Settings.

[gritty isle]

Have you applied for and been granted access to Live with Streamlabs?

If not, you have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[coarse cradle]

no, I haven’t done that, thanks a lot

[gritty isle]

You're welcome!

[shut orbit]

how to get live notifications on discord when i livestream on tiktok? i connected my discord and tiktok to streamlabs but i am not sure whats next

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[jolly frigate]

Hello, are there any problems at the moment with donation notifications, follow, etc.? In this case, the Alert Box.

[pulsar owl]

[shut orbit]

how to find the alert box notification??

[jolly frigate]

The first option under "essential streaming tools" on the left side.

[jolly frigate]

Here the icons on the streamlabs website are not loading and the Alert Box is not working, I do the test and the donation image does not appear, only the audio, is the website experiencing some problem?

[gritty isle]

No issues that I'm aware of; the web site is loading fine for me. Please log out of the Streamlabs web site, clear the cache only in your web browser, completely restart the web browser, and try again. Make sure you are not running a VPN.

[jolly frigate]

Okay, I'll try!

I cleared the cache and restarted the browser and only the alert audio continues to come out and the image does not appear 😦 What should I do?

[gritty isle]

What alert is having this issue?

[austere drum]

attenzione truffa !!

[jolly frigate]

In my case, they are all, I just tried to do it on my cell phone and the image appeared normally in the preview.

Now, in the preview on the PC and in OBS itself, it is not working.

[gritty isle]

OBS Studio or Streamlabs Desktop?

[jolly frigate]

OBS Studio

[austere drum]

Today while I was live, three times (so that’s probably it), when I switched from one camera to another using the Cam Link Pro, the stream crashed and then resumed right after. Twitch gives me this message: 'A browser error occurred during video decoding. (Error #3000)'. It’s like when I switch cameras — which probably have different decoding formats — Streamlabs Desktop crashes the stream and interrupts the signal. Has this ever happened to anyone else? @gritty isle

[gritty isle]

And you added the Alert Box Widget as a Browser Source and that Browser Source is at the top of the source list for the scene in which it appears?

[gritty isle]

Does Streamlabs Desktop itself crash or do the viewers get that message in the video player?

[austere drum]

The viewers see black for a few seconds and then everything goes back to normal but a new stream starts (today the stream was divided into 3 parts)

[gritty isle]

But Streamlabs Desktop stays running?

[austere drum]

It continues to work, like tiktok continued to stream without a black screen while Twitch and Youtube went black. A very strange thing.

[gritty isle]

Does Streamlabs Desktop report Dropped, Skipped, or Lagged Frames?

[austere drum]

No zero lost frames, in fact it's the first thing I looked at while the chat told me I was in black screen. By the way it only happens if I switch from the "standard" cams to the wide PTZ camera.

[jolly frigate]

The images are simply not loading, I don't know why, the site looks strange to me, I've already tried clearing the cache, I believe that because the images are not loading, it turns out that the notification image doesn't load either.

Saturday was the last Live he did and everything was normal.

[gritty isle]

Website images not load should not affect alerts being presented on stream. Did you log out, clear only the cache for all time, completely restart the whole browser, and log back in?

[gritty isle]

Are you multistreaming with a Streamlabs Ultra subscription?

[jolly frigate]

Yes, I did all that, even restarted my internet modem.

I'm very sad because all my donation notifications are through StreamLabs, and them not appearing is very sad.

[gritty isle]

Please screen shot the settings you have for your Donation alert.

[gritty isle]

If you have Custom HTML/CSS enabled, disable that.

[jolly frigate]

It is already disabled

[gritty isle]

Please launch OBS Studio, go to the scene with the Alert Box, and replay an old donation alert. Do you both see image for the alert in the preview window and hear the sound for the alert?

[jolly frigate]

So, I already have OBS open and I'm testing it with a donation sound, but neither the sound nor the image comes out through OBS. Now, with the same alert link that I use in OBS through the PC browser, only the sound comes out.

Now, with this same donation notification link and opening it on my cell phone, the sound plays and the image comes out perfectly.

And if I leave the site open for a long time, when I try to do the test it gives this error.

[gritty isle]

Can you copy/paste the text of that as I don't speak that language, or translate it to English?

[jolly frigate]

"An error occurred while sending the test alert"

[gritty isle]

And did this not showing of the image just start or has it not been showing since you set the image?

[jolly frigate]

It started now, my last broadcast was Saturday and everything went perfectly, today Monday I was going to start the Live and I always come to test to see if everything is OK before starting, Then I saw that I had this problem where the StreamLabs website and notifications do not show images.

[gritty isle]

And you've not changed the image for the Donation alert? Did you add any variations for the Donation alert?

[jolly frigate]

No, I didn't change anything, that's why I find it strange, I've tried other browsers on my PC and it's giving me the same problem.

[gritty isle]

Please quit OBS Studio, then go here https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site, click Live Actions (1st image), scroll all the way down to General Settings, and finally click the Reload Widgets button (2nd image).

Then launch OBS Studio, go to the scene with the Alert Box, then go here back to Recent Events (3rd image), find a previous Donation event and replay that alert. Let me know what happens.

[simple bison]

Is there still no fix for the brand account sign in...literally can't do anything

[gritty isle]

The issue is with YouTube and we're waiting on YouTube. If you already have a YouTube brand account merged and just want to log in, use your Streamlabs ID to log into that account.

[simple bison]

I don't know if I have one I've only ever used youtube sign in

[gritty isle]

Ah, then perhaps you haven't created your Streamlabs ID yet. In that case, that won't help you as you'd have to sign into your account with YouTube first which is of course, still broken.

[royal bronze]

I'm having an odd issue. I've checked net speed with other sites and a few speed tests and i get 250 mbs down and 55 mbs up, but when I try to stream I only get an average of 1500 bits though it jumps up and down from there, never higher than 1700 though. is there a throttle or mbs option on the streamlabs website itself I need to change? I have the stream set to 4k bps within streamlabs obs itself.

[honest marsh]

the audio keeps playing after the alerts ends , why is that ?
I have obs streamlabs plugin
browser source

any idea ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Is adventure.mp3 longer than 5sec?

[honest marsh]

yes

guys is there any way i can test the tip alerts with msg ?

[cloud basin]

How can I make it so I can play sounds from my Stream Deck without needing to have desktop audio on?

[gusty umbra]

You could probably add the stream deck application as an audio source.

[cloud basin]

I'll try that!

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[thick anchor]

Does anyone know if it's currently possible to show the session's highest tipper across Twitch, YT, Kick and Tips in a single browser source?

[dusk phoenix]

Why does my screen look like this? When I record it shows my screen but I cannot see it myself on the display. It has been uninstalled and reinstalled, run as administrator, updated drivers, disabling overlay, toggling anti-cheat hook on and off, and so much more. I know it's probably something really simple but I cannot find any answers. Also this isn't just for game capture it's like this for whatever I click on.

[steel summit]

I can't log in to my YouTube channel on Streamlabs. I've tried everything I've seen on the internet. I was logging in before, then I logged out and tried to log in again and it just stays on this loading screen. Can someone help me?

[urban sphinx]

Unable to find any discussion of this issue. My desktop audio suddenly stopped working. No sedttings changes were made. I've tried reimporting settings from OBS and have selected every audio device I have, and switched all audio devices to default in windows 11. I'm using an EPOS H3Pro Headset with a USB Dongle. I can hear audio fine but Streamlabs shows no audio is coming through . I've tried removing and readding the sources but no luck. Mic audio is fine it's just desktop not being picked up. Amy help would be appreciated

[spice dust]

hello can someone please help me my ticket is still not resolve

my donation goal widget from streamlabs is just a % and I cant see the total donations

[real narwhal]

I didnt have a path setup for recordings until now but I recorded before I setup a file path where can I find those recordings?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[austere drum]

Yes of course

[wind estuary]

Is there a setting on Stream Labs that can do subathon timers somewhere? Maybe a Browser source or something? Can anyone direct me to it if they do

[scenic tundra]

Since the streamlabs music app is gone, has anyone been able to figure out how to utilize pretzel? I tried the other night but couldn’t figure out how to get the music on stream! Thanks all!

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gusty umbra]

I've not used that, if it's an app, then add it as an audio track. If it's a website, then add the browser as an audio track

[scenic tundra]

Sounds good!! Thank you!!

[gritty isle]

Then link your discord and ask over in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

@austere drum

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[thick anchor]

Does anyone know if it's currently possible to show the session's highest tipper across Twitch, YT, Kick and Tips in a single browser source?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

There should be a Streamlabel Widget for that.

[scenic tundra]

Does anyone know the best way to add the Pretzel Music app to my scenes in stream? I wasn't sure how to add it as a source! Thank you!

[gusty umbra]

Here is a guide on how to add audio tracks if that's what you mean. https://streamlabs.com/content-hub/post/how-to-use-multi-track-recording-in-streamlabs-desktop

Then you can exclude from twitch vods if that muisc app requires you to for the copyright free music.

[marsh stratus]

Looking for some help, i have a random alert noise going on in streamlabs and i've disabled everything and i cant figure out where its coming from.

Just a random jingle every few minutes and i have no clue where its coming from

[gritty isle]

Hide sources (click the eyeball) then show them (click eyeball) until you hear it again then it is likely that last source your showed.

[marsh stratus]

its not a source its coming from, i removed everything and it was still happening. my mixer is saying its coming from obs64 and i cant see anything on my streamlabs

[scenic tundra]

I'm not sure haha. I was trying to see if the Pretzel music app can be utilized in the same way that the Stream Labs music app worked?

[gritty isle]

Likely then it may be an app on your local system playing that audio and thus its being played on stream via the Desktop Audio device. Make sure that before you go live, you quit everything except what you need to go live.

[marsh stratus]

It only plays when i have streamlabs open. Keeps happening even after i go live and nothing extra is open

it sounds like an alert going off but i have nothing on my streamlabs atm and its still making sounds

[gritty isle]

In Streamlabs Desktop, go to Settings > Notifications, there's a option for a sound notification there. It could be that Streamlabs Desktop is trying to alert you about skipped, lagged, or dropped frames.

[marsh stratus]

no notifications. Looked through that beforehand. Its weird because it just started happening yesterday.

[gritty isle]

What does it sound like?

[marsh stratus]

if there is somewhere i can share a recording of the issue. it might help clear it up

Its a jingle and it happens randomly, no set time inbetween

[gritty isle]

Next thing to check is Chat Notifications in the Chatbox Widget.

https://streamlabs.com/dashboard#/widgets/chat-box

[marsh stratus]

I have that disabled

[gritty isle]

If you can get a small recording of the sound, it might help identify the source.
I'd also search in Settings for 'Sound' or 'Notifications' and see if there any other settings that might be the source of this.

[drifting patio]

For aspect ratio on IOS do you only have the options of aspect fit and aspect fill? You can’t resize the capture yourself? When I do aspect fill it cuts off the top half of the game I’m trying to stream on the iPad; and aspect fit creates two black bars on both size but obviously can see whole game. I assume IOS is limited in screen capture size or something ? No pc involved in this set up

[thick anchor]

Do you know what it’s called?

[gritty isle]

Top Session Donation, I believe. When you add the widget, search the drop down menu.

[marsh stratus]

I've figured it out. I turned on the "Enhanced stream beta" before i went live and it seems like turning it off fixed the issue. Idk why this would cause an audio issue tho. Super weird

[gritty isle]

Interesting.

[marsh stratus]

Yeah, i never would've thought, but i remembered i had turned it on last night before streaming to test it out and never put 2 and 2 together LOL

[stray citrus]

^ That's very interesting, yeah. I'll do some testing with that feature to see if I can reproduce the issue > report the bug to our teams! Sorry for the trouble there, friend. 😦

[marsh stratus]

No problem, happy i figured out the issue!

Thank you for the help and patience rufus! ❤️

[gritty isle]

You're welcome! Have a good rest of the stream!

[marsh stratus]

nevermind... its happening again

[stray citrus]

So the feature is turned off, but the sound is back? I'll hop in your stream to take a peek.

[marsh stratus]

Yes, thank you!

[gritty isle]

I'm lurking as well.

[stray citrus]

Are you able to upload a diagnostic report here? You should be able to go this while online. Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me?
https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[marsh stratus]

1744732361-865b11a6-abd6-40c5-b1f7-53b95c3c9e5c

[stray citrus]

Thank you! First, I want to have you try creating a new scene collection. This should be able to help us narrow down the issue a bit further by using limited sources.

This may be easier to do while offline. To create a new scene collection, go into your Streamlabs Desktop Settings > Scene Collections > Create Scene Collection. This will put you into an empty collection, then you can add the few necessary sources before going live. I'd recommend leaving out any browser sources when testing.

Are you able to let us know if the issue persists in the new collection? If the issue is fixed in the new collection, it's likely just a caching issue, and I can send you some other steps to resolve that.

[sweet brook]

When I stream on multiple platforms for about an hour, the stream gets interrupted. My diagnostic report is 1744733066-86da5896-fac8-47ae-a4ac-457b6687d5ad

[gritty isle]

Only the staff has access to the diagnostic reports.

Sounds like you have a Streamlas Ultra subscription?

If so, please link your discord and ask again in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

@sweet brook

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[sweet brook]

ok~~i will ask in the VIP Support~

[stray citrus]

@marsh stratus Here are a couple of steps you can try (while offline):

Re-install Streamlabs Desktop as administrator. To do this, go to Streamlabs.com and begin the download of Streamlabs Desktop. (No need to uninstall beforehand) Once the installer is ready, right-click the installer > select "show in folder". From the folder, right-click the installer and select "run as administrator".

**Clear your Streamlabs Desktop browser cache **
-Close Streamlabs Desktop
-Hit the Windows key + R
-Paste this and hit enter %appdata%/slobs-client/plugin_config/obs-browser
-Delete the cache folder
-Launch Streamlabs Desktop as administrator (to do this, right-click Streamlabs Desktop > select "run as administrator")

The last ditch effort would be a full Streamlabs Desktop cache clear which is more of a full reset. And you can clear your full cache in your Streamlabs Desktop Settings > Get Support.

Please let me know if you have any questions! I may not have your stream audio on, but I'll see any messages you send in here. 🙏

[marsh stratus]

Okay, cleared cache and re-installed as administrator.

[stray citrus]

Before doing these steps, you may want to go into your Streamlabs Desktop Settings and take screenshot of your settings (bitrate, video, etc.) in case you think you'll need to remember those to set back up later. Clearing your cache will completely reset those global settings, so that's just something to keep in mind. I'd like to have you try these steps next:

1. Copy: "%appdata% " then Press the Windows Key on your keyboard, Press CTRL + V then Press Enter
2. This will put you into your roaming folder, scroll down until you see " slobs-client "
3. Rename it to " _slobs-client "
4. Restart Streamlabs Desktop as Administrator when launching

Be sure you only have your game capture source, your webcam source, and your mic source on the new scene so we can continue to rule out those other sources, as well.

[marsh stratus]

So i followed these steps and it still has all my old sources and scenes. Was it supposed to clear it all?

[stray citrus]

Good question! The scenes/sources are backed up to the cloud, so it is intended for them to populate. You can continue using the limited-source scene you already created, or if you want to start fresh fresh, you can open another new collection and go from there!

[marsh stratus]

Awesome, thank you

[gritty isle]

🤞🏻 🤞🏻

[civic grove]

Hi! Any possibility (even if canary version) to install the streamlabs obs plugin in linux obs?

Actually using an Ubuntu flavor (Zorin OS) Not using OBS windows version emulated with Wine

[cloud basin]

Usually when I stream to YouTube, I get no dropped frames at all. Today though, I got about 3-4% dropped frames?

[gritty isle]

The Streamlabs Plugin for OBS Studio is only available for Windows. Sorry about that!