technical-support

[surreal hatch]

They need update it asap

[random basin]

you can refer to this for some guidance.

https://www.youtube.com/watch?v=uo32ac_E8Gc

That is the one yes.

[heavy dew]

I had it on the NVIDIA NVENC H.264(NEW) encoder and the game is stuck on me.

[mellow shadow]

Ok, I have that working, but now, why can I NOT control SLOBS with the Stream Deck? There are no options from the plu-in to conrol scenes or sources, etc.

[surreal hatch]

They need a new video for mobile because the app is updated and looks different compared to the video

[random basin]

Maybe you need to reduce the settings on the game itself as you PC cant cope with both streaming and that partuicular game.

[mellow shadow]

I believe I have it working now. THANK YOU!

[random basin]

You need to install it via the Marketplace from Stream Deck.

[random basin]

Have fun streaming 🙂

[hazy patio]

Hello, can u add Heroes & Generals as game category pls ?

[random basin]

What do you mean? The category is pulled directly from the streaming platform. Also if it doesnt appear when you set it on Streamlabs Desktop, you can go into your dashboard on the streaming platform website and update it.

[heavy dew]

I tried the graphics on ultra low and the fps is at 40 and it still hangs.

[random basin]

Try to change the Preset on the same page you changed the enconder to a P3 maybe. Also make sure you have the GPU drivers up to date.

on the multi pass make it single pass too

if it still has issues please submit a ticket and attach a Diagnostic Report so the team can assist you further.

You can get that report on your settings and on the Get Support tab.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[ember verge]

Hi everyone! New streamer here, I am trying to link my StreamLabs to my Twitch Live and it keeps giving me an error message

[random basin]

Please share a screenshot with the error.

[ember verge]

I've tried what is says and googled a few things and nothing is working

[mellow shadow]

Thank you SO MUCH for your help! 🙂

[ember verge]

My internet connection is fine (tested it)

[random basin]

Please follow this guide to disconnect your twitch froim your streamlabs.

https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

After you have done the Twitch part, log back in and make sure to accept the new connection and give it another go.

[ember verge]

okay trying that now

[hazy patio]

I know but this is lazy when u have to do it everytime u switch game

[heavy dew]

the same thing happens, nothing has changed and imagine that I haven't started the live, it's stuck. It also does this to me on TikTok studio live

[random basin]

Usually you dont. But if you continue to have this issue you can send in a ticket so the team can have a look.

[ember verge]

still doing the same thing 😦

[random basin]

I believe that is a PC issue, but please send in a ticket with a Diagnostic Report so the team can advise you better.

[random basin]

that is weird. have you log back in into your Streamlabs desktop? Are you using a Streamlabs ID or you log in with your Twitch ID?

[heavy dew]

Yesterday I took the PC from the technician and he said that I should change the RAM from 32MB to 128MB, nothing else was found to be the problem.

[ember verge]

twitch id

yes logged back in too

[random basin]

Can you please create a Streamlabs ID and link your twitch to it and then redo all the process once again? I know it is a pain but we flying blind here.

[ember verge]

okay ill try that

[marble wind]

@heavy dew what do you mean VGA? are you connecting a display to your motherboard's VGA output?

[random basin]

The tech told you you should change the RAM from 32GB to 128GB? I would look for another Tech, just saying.

[heavy dew]

yes he told me maybe we should go from 32 to 64 but I went a little overboard with 128 xaxa

[marble wind]

does this happen during a broadcast?

@ember verge in obs-studio, this happens because obs-studio tries to reconnect too soon in the event of a fatal network connection issue, it's been fixed in update 31.0.3; in previous affected obs-studio versions, the workaround is to set reconnection delay to 15 seconds in settings>advanced, try that in streamlabs desktop

[random basin]

Thank you @marble wind .

Also you can always use the ticket system for further help.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[marble wind]

or you can wait a few weeks for streamlabs desktop to merge those changes, but i'm sure most streamers would find such a wait undesirable

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grand thistle]

I've got this issue too, it worked fine on tuesday but since then it's not working at all

[gusty umbra]

Streamlabs music has been sunset as of 03-31. It will no longer function at this point . You can read about it here. https://streamlabs.com/content-hub/post/changes-to-streamlabs-music

[marble wind]

is sunset a new marketing euphemism for shutdown? whoever came up with this one forgot the sun goes up again in 8-12 hours

[grand thistle]

Thanks for the response but thats a shame, i loved using streamlabs music

[merry sandal]

anyone know how i can add text stroke to alert messages in CSS? i've tried using -webkit-text-stroke

but nothing seems to work

[marble wind]

@merry sandal
streamlabs does something weird to undo any CSS edits you try to make through the "custom css" field in obs-studio's browser source, you have to use their own CSS editor on the website; in addition to that, the javascript text animator may undo your changes due to the effects it applies

[merry sandal]

alright thanks. so what exactly do i have to put on the website? once again the code does not seem to work

[marble wind]

@merry sandal start with something obvious, like *{background-color:pink!important;} , verify it works at all

[merry sandal]

alright, will do

[merry sandal]

nothing changes

[marble wind]

@merry sandal verify that (1) is enabled, don't forget to click (2)

[merry sandal]

ahhh ok, now it works

so uhh do i just use the text stroke code now?

[marble wind]

@merry sandal if you know css3, you know what to do at this point, and if you don't, that's as far as i can take you, try asking again later and/or try a ticket

[merry sandal]

ah ok, uhhh i've literally never coded anything before in my life 🪑

also uhhhh how do i make a ticket?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[merry sandal]

ty

[marble wind]

@merry sandal -webkit-text-stroke: 20px #57a7ed; doesn't seem to do anything, you'd probably need a web developer (not me) to figure this out

[merry sandal]

oke, so for now should i use shadows to make the text pop out more?

[marble wind]

@merry sandal that i cannot answer, it's subjective and i also don't know css well enough to know what other options there might be

[merry sandal]

ok. thanks for your help!

[tame dew]

After hitting go live when streaming to kick, 2/3 checkmarks load in the prompt then the window closes and I get a blank error box and the live does not start. Any fixes?

nvm turning off optimized encoder settings fixed it

[green zephyr]

Has anyone had any issues with donos? My donos were working find and then in the middle of stream everyone was getting a 7001 error. Any thoughts or suggestions?

[gentle torrent]

I’m experiencing a noob problem. I usually don’t stream because I have no reason to but I promised a friend of mine a long time ago that I’d stream TCOAAL chapter 3 when it came out, and I have largely been trying to teach myself how to stream after it’s release to fulfill that promise.

One thing however that I don’t understand is this. I just can’t get it to fit the screen(I do not have any fancy setup, I have a single old Gateway monitor, a gaming mouse and a keyboard for reference, this is as much of a makeshift setup as possible)

[gritty isle]

Likely your Output Resolution is set for a vertical format.

Go to Settings > Video.

Does the Output Resolution look like (for example) 1080x1920?

If yes, set it for 1920x1080. Or whatever resolution you want the stream to be. For 720p, you'd put in 12880x720.

Also, the Base Resolution should be set to the same resolution of your monitor.

If you have to adjust the Base Resolution, be sure to select your capture source, right click on it, choose Transform, and then choose Fit to Screen.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gentle torrent]

Thank you so much, the top suggestion worked perfectly!

[vernal vortex]

Hey I just updated SLOBS is the 1.18.3 patch and my bluetooth headphones in Stereo now suddenly don't work when I have the program open. All the solutions I could find online were no help. Using the Headset sound isn't really an option for me as I do a lot of stuff w/ music and I need the higher sound quality, I can't use a usb dongle because I don't have one and my computer has too many things plugged into it already either way, and my stream set up is based on me being able to move around freely w/o a wired headset since I have been doing that just fine for years now.

Does anyone know a way to fix this or at least be able to rollback the program to a version where the bluetooth stereo does work w/ the program?

[gritty isle]

You're welcome!

[mighty turtle]

Anyone know why when one scene has my facecam on and I switch to another scene it shows my facecam blank for a while, like I have to manually deactivate it and activate it to show up again.

[tight hawk]

yo my twitch wasnt goofing up when i was just streaming straight to twitch. now since i stream to streamlabs console it lags every minute

any input? or should i just ditch stream labs and stream straight to twitch with mic and webcam

[mighty turtle]

(found a fix)

[tight hawk]

plus idk if im going to be able to get any tips streaming through console

[spice socket]

for some reason I keep dropping frames and I am not sure why. My CPU, GPU and everything is fine as well as my internet

[mortal raven]

#technical-support why in my streamlabs obs chat i have old chat messages and i need to delete each one evertime i start new stream??

[bleak skiff]

#technical-support Hey i have an image i want to use but i cannot figure out how to put it behind with game capture on top of it. im using streamlabs console. appreciate any help.

[dark elm]

Hello does anyone know a solution for camera showing up for video capture? My camera works in other software but doesnt get picked up on streamlabs

[mortal raven]

how do i add streamlabs as mod in my kick?

[gritty isle]

By typing /mod streamlabs in your Kick chat.

[mortal raven]

umm its didnt want to send the text

[stiff current]

Weird, today all the hotkeys are back. Ok then.

[gritty isle]

What are you expecting to happen?

[mortal raven]

is it mod after that i need my commands towork

[gritty isle]

Hmmmmm, interesting. That doesn't seem to work like I think it should.

[mortal raven]

yea no results came up for streamlabs

''no mention results

[gritty isle]

Yeah, that's weird.

Ah, Cloudbot doesn't support Kick yet.

[mortal raven]

i added them as mod in the dashboard but commands didnt work so i came here for help also i added streamelemants

[gritty isle]

Cloudbot only works with Twitch, YouTube, and Trovo.

[cunning knoll]

I have a single monitor setup and I use OBS studio with the streamlabs chat widget. I want to view my live chat only on my phone. Is that possible?

[mortal raven]

ok ,its for a kick stream

[gritty isle]

Yeah, Cloudbot doesn't support Kick at this time.

[mortal raven]

okay,Thank you for youer time

[gritty isle]

You're welcome.

[torpid wraith]

I’m about to start streaming again. I have a dual pc setup and my stream pc is a ryzen7 2700x with a 2080. When I was streaming before my stream would go blurry and pixelated every once in a while. I have 1 gig download/upload. Hardwired in. Is there a way to test this to get it a constant good resolution? I was using 6k bitrate, 60 fps, 2 keyframe and quality preset. I’ve messed with the quality preset going up and down but still got pixelated randomly. I’ve also streamed in 1080p and downscaled to 936 before too. I’m affiliated on Twitch not partner. But I see a lot of people not partner running 1080p with great constant resolution

[cunning knoll]

Is there a way to just read the chat of my stream in my phone while I stream on desktop? I'm using obs studio and not SLOBs

[cunning knoll]

Anyone?

[craggy granite]

hii I am trying to add a streamlab donation alert on screen, I use OBS for streaming.
Can someone provide me with a guide for it?
Do I have to use strealabs desktop application to do so?

[olive jacinth]

I stuck on this page so long how to fix It and my friend get this issue too.

[craggy granite]

netwrok issue perhaps?

[craggy granite]

try changing your wifi
try changing your browser
try using a vpn for this process only
try an incognito tab for the same

[olive jacinth]

Ok thanks you. let’s me try

[craggy granite]

yeah try those

any one of those steps would definitely work for u :D

[shut saffron]

how do i interact with my browser source, on obs theres interact feature but theres none on streamlab obs. i need it to active my subathon timer

[hallow wasp]

Hey i have Streamlabs Ultra and added my bot account in the cloudbot section, but it doesnt change the name on stream. Anyone encountered this? I also tried to disable it for 3 hours but still not changing the name

[woeful sinew]

quick question, is it possible for 2 twitch streamers to use the same streamlabs installation? my girlfriend uses my computer while i’m at work and she wants to try streaming on her own account

[lime path]

Stupid question - is there anything else I need to setup to downscale with good quality, or will this be decent?

Or is it worth going to 1440?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[craggy granite]

hii I am trying to add a streamlab donation alert on screen, I use OBS for streaming.
Can someone provide me with a guide for it?
Do I have to use strealabs desktop application to do so?

[median sage]

Hi! Can I check how do I turn off the auto movement/face tracking on stream lab desktop?

[marble wind]

@lime path for streaming to youtube, stream at native 4k if possible; for most other streaming platforms, stream at 1080p or 720p at 60 or 30 fps, lower resolutions and frame rates will have fewer blocking artifacts;
filters are subjective, i don't like lanczos since it tends to cause ringing artifacts

[calm basin]

What

[lime path]

Thank you - so for Twitch I can play at 4k and dowsnscale in streamlbs to 1080? None of the YT tutorials I've watched cover downscalign

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[marble bluff]

Hi,
Can you confirm that the donation goal bars aren't currently working? They were working fine until now, but as of today, they're no longer showing. Other widget are ok

[cerulean canyon]

just curious if anyone else is using the Streamlabs controller? if so how do you change it back to dark mod? thank you for your time

[storm vigil]

hello, do you know why I can't change my Profile image on link space?

[gritty isle]

Once you're logged in, go here https://link.space/dashboard/design. Then click Pick an image to the right of your profile picture.

[storm vigil]

yes, I click on it, open my logo as a png (it's only 87kb), upload but it doesn't display

[gritty isle]

Ah, logo and not profile picture. I'm not sure why that is happening but I'd try this:

• Log out of the Link Space web site.
• Clear, for all time, the cache in your web browser.
• Completely restart the web browser; don't just open a new tab or window.
• Try again to update your logo image.

If it still doesn't display, try again with a different web browser. I'm not aware of any limit or specifications required for the logo image.

[storm vigil]

ah no, I didn't explain myself well.
is the profile picture, but I want to put my artist logo on it.

[gritty isle]

If you're using Chrome, try in Edge or Firefox.

[storm vigil]

i use Edge

[gritty isle]

Hmmmm, okay. Is that a PNG file transparent?

[storm vigil]

no, on a black background

I also tried it on my phone and it didn't work either

[gritty isle]

I'm not sure why it's not updating the image. Do you have the image that's already set as your profile picture?

[gusty umbra]

Logo requires a link space pro subscription. At least that’s what self help says. Other than that, I’m not sure either.

[storm vigil]

yeah

[gritty isle]

They're trying to change their profile picture.

[gritty isle]

My gut says that there's minimum file size. What is the size of the file of the horse head image?

[storm vigil]

on the video I tried to change the profile picture

[gusty umbra]

Word logo was thrown around a bit. I wasn’t paying more attention.

[gritty isle]

No worries.

[storm vigil]

i dont know, it was the basic profile pic ahah

[gusty umbra]

A few other image files require a min file size of 200kb. Maybe increase the resolution to bump the file size?

[storm vigil]

my file would be too light?

[gritty isle]

Ah, okay.

My gut says that there's minimum file size. If you have an image that is at least 200K, I'd try that and see what happens.

But I'd like you to submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new.

[storm vigil]

i increased the size of my logo and it worked! thanks to you. it's funny that there's a minimum size.

[gritty isle]

Yeah, it all goes back to the requirements for the Alert Box.

[wispy latch]

{1}```md

Alert customization guidelines

< Image files >

• 200 kb to 45 mb
• MP4, GIF, JPEG, PNG, or WEBM format

< sound files >

• 200 kb to 45 mb maximum
• MP3, OGG, or WAV format

Note: certain audio files are not read easily by different mobile devices. WAV format is recommended

If you are uploading those through Streamlabs Desktop and it fits those requirements but still does not upload, please try to upload it on <https://streamlabs.com/dashboard#/alertbox>.

[gritty isle]

You can skip submitting a ticket. 😉

[storm vigil]

thank you sir

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[low compass]

Screen capturing my League of Legends / Teamfight Tactics game is crashing the game (Also game capture doesnt work anymore)

[gritty isle]

For League of Legends, we advise the following setup.

Client & Pre-game lobby should utilize a Window capture source https://i.imgur.com/poIYSr8.png

Make sure the League Client window is selected in the Properties of the Capture Source.

In-game should utilize a Game Capture source https://i.imgur.com/CFvruTn.jpeg

Finally, I would also suggest running League of Legends in Borderless Windowed Mode.

[marble bluff]

Hi,
Can you confirm that the donation goal bars aren't currently working? They were working fine until now, but as of today, they're no longer showing. Other widget are ok

[low compass]

Just gives me a black screen

[wispy latch]

@low compass ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[gritty isle]

Which of the 3 donation goals isn't working for you?

[marble bluff]

a goal bar for SLcharity

it doesn't display anything

[gritty isle]

Did you link the Streamlabs Charity integration here https://streamlabs.com/dashboard#/settings/integrations and then choose a campaign?

[marble bluff]

it's working on good team campaign, this goal bar work yesterday, but not today

I haven't changed anything yet

[gritty isle]

It does seem like something is amiss with that Widget. I'm seeing the same here, although I don't have an active campaign; not sure if that matters or not.

Have you gone into the properties for the widget, clicked the Source tab, and click the Refresh cache of current page button?

[calm basin]

Hi

[marble bluff]

Yes, I am not the only one affected, do you think the problem could come from a malfunction of Streamlabs?

[gritty isle]

It does seem that way, sadly. Please go ahead and submit a ticket on this please: https://support.streamlabs.com/hc/en-us/requests/new. Include a screen shot of your Streamlabs Charity Goal Widget settings as well.

[marble bluff]

ok, i go submit that, thanks, I just hope it will be fixed on Monday

[gritty isle]

You're welcome.

[tardy prairie]

Hello

I have a problem with stream labs desktop

[gritty isle]

Please continue. I can't read minds.

[median sage]

Any help??

[tardy prairie]

I can’t sign in / log in

[gritty isle]

Do the buttons for the platforms not respond or is there no button for Twitch?

[tardy prairie]

No they don’t

[gritty isle]

That would be performed in the software for your web cam. Streamlabs Desktop doesn't have that feature.

[tardy prairie]

the buttons don’t work when I try to make an ID or Log into it

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[tardy prairie]

Thanks

[gritty isle]

You're welcome.

[indigo hull]

So bit of a weird one, I'm trying to stream FoundryVTT utilizing the browser source, since that lets me not have to fiddle with a bunch of web pages on my computer. It's working well with the exception of for whatever reason, Streamlabs is changing all of the fonts, the fonts work on other browser and devices so it's something up with streamlabs specifically..

Here's pictures for reference:

The first picutre is streamlabs, and the second is FoundryVTT.

Any idea how to fix this?

[gritty isle]

Hop over to #vip-support for assistance.

[willow radish]

NEED HELP!! When I go to stream for some reason my bitrate bounces between 100-500 and causes frame drops, last week when I would stream this issue wasn't there. It cant be my internet because I have 900+ download and upload speed. I also never changed any of my settings. Anyone know how to fix this?

[gritty isle]

Are you streaming to Twitch?

[willow radish]

yes

[gritty isle]

Please run the Twitch Test, see the next post.

Select Medium or Long Duration; do not use Short Duration.

Select all the ingests in your region; do not only select the ingest closest to you.

Screen shot the results.

If you nee help finding your stream key for Twitch: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

Once the test is done, please screen shot the results.

[wispy latch]

@willow radish
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[median sage]

Hi, I’m using iPhone as my cam which is connected to stream labs

[gritty isle]

There's still no eye tracking feature in Streamlabs Desktop. Is there a program you installed in order to use you iPhone camera in this way?

[willow radish]

Any reason to why my quality is 0?

[gritty isle]

Make sure that Streamlabs Desktop is allowed through your Windows Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[marble wind]

@willow radish call your isp about this

[cloud basin]

My Streamlabs is being a lot more laggy. Takes a while to switch scenes, webcam is loading in a low slower, and pulling up webcam settings takes like 10 seconds.

[willow radish]

I did all the steps and it is still not working, honestly really confused

[gritty isle]

You're going to need to reach out to your ISP.

Tell them you're trying to live stream to Twitch and are getting upload bandwith issues. Be patient sometimes the call screener will hear stream and think you're trying to watch Netflix.

Basically there's an issue in the network path from you to the Twitch ingests. Could be your ISP is blocking that. No way for us to tell.

[fervent plank]

Is there a way to switch scenes with my stream deck? I have the app and there is no scene button

[ripe juniper]

Hey im trying to stream to kick im logged in with twitch u have added the new destination to kick but it doesnt let me tick of twitch to select the kick destination i have created

[gritty isle]

So you're logged in with your Twitch, added a custom destination for your Kick, and you want to toggle off Twitch?

[ripe juniper]

Yes I want to stream on kick and I created the destination but I can’t toggle on the kick destination

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[ripe juniper]

No

Nvermind i got it working

[gritty isle]

Sorry, got sidetracked by an emergency here at work.

[ripe juniper]

All good no worries

[fervent plank]

is there a way to clip scenes with the stream deck? seems pretty unsupported for something that a lot of people use.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[merry sandal]

anyone know how i can increase the Font weight of the alert messages themselves? as in the message that is written by the viewer. because for some reason im only able to change the weight on the default bits section and not for the variations

in the variations the bits message font weight is unchangeable making the text suuuper thin

[gritty isle]

Most alerts should have the Font Settings section. You might need to open it.

[merry sandal]

it changes the main text, the one that says this dude cheered however much. but in the variations the text underneath the aforementioned part remains thin

[gritty isle]

Variations have their own Font Settings section too.

[merry sandal]

i know. but it only changes the weight of the text on top. and not the message below it

[gritty isle]

Open the Bits Message Settings box.

[merry sandal]

that slider doesn't affect the variations for me. only the default alert.

the variations still remain thin

[gritty isle]

Is this about the text of the alert itself or the message, it any, that the user entered?

[merry sandal]

yes. its about the message entered by the user

[gritty isle]

The Bits Message Settings should address that. 🤔

[merry sandal]

it does not. atleast not in my case

im using CSS, i think thats whats doing it.

[gritty isle]

That's indeed possible.

[merry sandal]

would you know the CSS to increase the weight?

[gritty isle]

Nope, sorry. I'm not a CSS person.

[merry sandal]

ah ok

[gritty isle]

That person typing now might.

[marble wind]

@merry sandal copy the current css here, i may be able to find the correct selector

[merry sandal]

sure. here it is:

.widget-AlertBox {
position: relative;
}

body,
html {
height: 100%;
width: 100%;
overflow: hidden;
}

#wrap {
position: relative;
height: 100%;
width: 100%;
}

#alert-box {
height: 100%;
width: 100%;
position: absolute;
}

#alert-box.hidden,
.hidden {
opacity: 0;
}

#alert-text {
padding: 20px;
text-shadow: 0px 0px 1px #000, 0px 0px 2px #000, 0px 0px 3px #000, 0px 0px 4px #000, 0px 0px 5px #000;
-webkit-text-stroke: 2px black; /* Stroke width and color */
font-weight: bold;
}
}

#alert-message,
#alert-user-message {
text-align: center;
}

#alert-user-message img {
vertical-align: middle;
height: 1em;
}

#alert-image {
position: relative;
}

#alert-image video {
width: 100%;
height: 100%;
position: absolute;
top: 0;
left: 0;
}

#alert-message > span > span {
display: inline-block;
}

#alert-image {
z-index: 6;
position: relative;
}

#alert-text {
z-index: 6;
position: relative;
}

#alert-text-wrap {
z-index: 6;
position: relative;
}

the current font weight seems to have no effect, atleast the one i applied anyway

[marble wind]

@merry sandal

.widget-AlertBox {
    position: relative;
}

body,
html {
    height: 100%;
    width: 100%;
    overflow: hidden;
}

#wrap {
    position: relative;
    height: 100%;
    width: 100%;
}

#alert-box {
    height: 100%;
    width: 100%;
    position: absolute;
}

#alert-box.hidden,
.hidden {
    opacity: 0;
}

#alert-text {
    padding: 20px;
    text-shadow: 0px 0px 1px #000, 0px 0px 2px #000, 0px 0px 3px #000, 0px 0px 4px #000, 0px 0px 5px #000;
  -webkit-text-stroke: 2px black; /* Stroke width and color */
font-weight: bold;
}
}

#alert-message,
#alert-user-message {
    text-align: center;
    font-weight:1500;
    background-color:pink!important;
}

#alert-user-message img {
    vertical-align: middle;
    height: 1em;
}

#alert-image {
    position: relative;
}

#alert-image video {
    width: 100%;
    height: 100%;
    position: absolute;
    top: 0;
    left: 0;
}

#alert-message > span > span {
    display: inline-block;
}

#alert-image {
    z-index: 6;
    position: relative;
}

#alert-text {
    z-index: 6;
    position: relative;
}

#alert-text-wrap {
    z-index: 6;
    position: relative;
}

with this, the user's message should have a pink background, please confirm

[merry sandal]

ok bear with me

[merry sandal]

just the bit cheer has it, not the entire message

[marble wind]

@merry sandal post a screenshot and point out which parts need to be made thicker

[merry sandal]

the text that says, "this is a test bit alert for" is what i need to be thicker

[honest hinge]

Hello

I need help getting a refund

[marble wind]

@merry sandal

.widget-AlertBox {
    position: relative;
}

body,
html {
    height: 100%;
    width: 100%;
    overflow: hidden;
}

#wrap {
    position: relative;
    height: 100%;
    width: 100%;
}

#alert-box {
    height: 100%;
    width: 100%;
    position: absolute;
}

#alert-box.hidden,
.hidden {
    opacity: 0;
}

#alert-text {
    padding: 20px;
    text-shadow: 0px 0px 1px #000, 0px 0px 2px #000, 0px 0px 3px #000, 0px 0px 4px #000, 0px 0px 5px #000;
  -webkit-text-stroke: 2px black; /* Stroke width and color */
font-weight: bold;
    background-color:pink!important;
}
}

#alert-message,
#alert-user-message {
    text-align: center;
    font-weight:1500;

}

#alert-user-message img {
    vertical-align: middle;
    height: 1em;
}

#alert-image {
    position: relative;
}

#alert-image video {
    width: 100%;
    height: 100%;
    position: absolute;
    top: 0;
    left: 0;
}

#alert-message > span > span {
    display: inline-block;
}

#alert-image {
    z-index: 6;
    position: relative;
}

#alert-text {
    z-index: 6;
    position: relative;
}

#alert-text-wrap {
    z-index: 6;
    position: relative;
}

did i get it right this time?

[merry sandal]

now it looks like this

[gritty isle]

You’ll have to put in a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[marble wind]

@merry sandal i'll try this in my own browser and ping you when (if) i figure this out

[merry sandal]

ok thanks. I really appreciate the help.

[steel sphinx]

Anyone have an issue where it isn't showing your viewer count in streamlabs?

[rancid void]

hi, everyone, I just joined this server to ask a question about merch I have a customer wanting to buy my merch it's a mouse pad and it's out of stock and I was wondering if anyone has updates or estimated time it will be restocked.

[ripe juniper]

Can i have a live follower count for kick? i have the stream label on streamlabs but is the twitch follower count i want the kick one

[marble ridge]

Hello, I'm new to all this and need some help. Could someone please get back to me?

[honest hinge]

How long do tickets take to be handled? I was charged for a year of stream labs pro and cannot afford that! Please help me

[marble wind]

@merry sandal i think i got it
in each of these[1], enable custom CSS[2], paste the following CSS at the top (do not replace existing css, adding newlines is fine):

#alert-user-message {
font-weight:900!important;
}

change 900 to the value you want to use (valid range is probably 100 to 900), then hit Save[4], then scroll up and hit Preview and verify it's different from before

[plush viper]

everyone why my game capture mode cant stream anything

[merry sandal]

THANK YOU

[gritty isle]

Any game or a specific game like Roblox or Valorant?

[dusk fable]

how to broadcast on twitch?

[marble wind]

@honest hinge take it up with your bank, tickets are answered in the order they're received, you may be able to get a chargeback with your bank sooner

[gritty isle]

Log in at the Streamlabs web site by clicking the Twitch button. Then download and install Streamlabs Desktop. Log in with the same Twitch account. Set up your scenes and sources. Click the Go Live button.

For more detail: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[dusk fable]

на русскои пишите?

[gritty isle]

(translated via Google)

Авторизуйтесь на сайте Streamlabs, нажав кнопку Twitch. Затем загрузите и установите Streamlabs Desktop. Авторизуйтесь с той же учетной записью Twitch. Настройте сцены и источники. Щелкните кнопку Go Live.

[minor garden]

my ticket has never been answered tf

[plush viper]

anything, LoL, Roblox and Valorant too, it keeps black screen. I have try so many method such as: set high performance with GPU, open with admin,...

I meet this problem on OBS too, but tiktok studio work well

[gritty isle]

Can you try the steps below to see if they help?

First, please delete your game capture and quit Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png).

Then you should see the obs-studio-hook folder there and highlighted.

Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

Then add a new game capture and see if that works for you.

[wispy latch]

@plush viper ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[plush viper]

is Valorant work? It works well, but after the update last day, I meet this problem

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

Remove all Game Capture sources related to the game you're trying to capture
Set the game to either windowed mode or borderless windowed mode
Add a new Window Capture source
Select your game from the window list
Change the Capture Method to "Windows 10"

[plush viper]

but when use Window Capture, my screen downgrade to 60fps

[brittle dove]

If I notice my stream is lagging, can I do something to try to fix it, without restarting stream labs or stopping the stream?

[plush viper]

It works very well until the update last day, what a pity

[rancid void]

usually you would have to end stream for certain settings

are you using streamlabs desktop? kris o five

[gritty isle]

Complain to Riot then. It's not a fault of Streamlabs Desktop or OBS Studio.

[plush viper]

but tiktok studio works well. 60 fps capped maybe not Riot problem

[marble wind]

@plush viper if you were using obs-studio, you could fix this by downgrading to version 30.2.3, but streamlabs desktop doesn't allow downgrades, it installs updates on every launch without asking

[rancid void]

what is the latest version of streamlabs desktop?

[proper totem]

Downgrading is not a welcome topic here as it can lead to security vulneratbilities

[plush viper]

so how can I fix 60hz capped when using Window Capture? Fps still 500-600 but Hz is capped at 60hz

[proper totem]

Streamlabs Desktop is currently on version 1.18.3

[rancid void]

hello anyone know latest version of streamlabs desktop?

[marble wind]

@plush viper obs-studio will have a fix for this in update 31.1, streamlabs desktop will be copying the fix in the weeks to come

[rancid void]

the version of my streamlabs desktop is 1.18.3

[proper totem]

You're on the most recent version then

[rancid void]

ok thanks just making sure

[plush viper]

how to remove the yellow border?

[marble wind]

@plush viper on windows 11 there should be a setting in the Settings app, on windows 10 you can use display capture with the "dxgi display duplication" method

[rancid void]

@proper totem I have streamlabs merch and a customer wants to buy a mouse pad when you hit buy it says this item is unavailable at the moment is it out of stock? and when will it be restocked?

[proper totem]

Please submit a ticket to our Customer Support team and they'll be able to assist with your Merch question:
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=360000250774

[rancid void]

I already sent one

[proper totem]

We are working through tickets in the order they're received, so we'll get to yours as soon as we can. Ty for your patience.

[rancid void]

ok thank you!

[marble ridge]

I'm having an issue with Streamlabs not picking up in-game voice chat.

[rancid void]

i have that too lol idk what it is

[marble ridge]

It was working yesterday now i dont know why its not working

[rancid void]

oh mine never worked

see this is my setup i have 2 capture cards and a laptop to stream my xbox games and it does not pick up my hyperx but it does pick up game

so that's why i got a mic to plug into my laptop

[proper totem]

Please do not ping team members who are not actively assisting you.

I'm not able to assist at this time, but please submit a Tech Support Ticket to our team and we'll be happy to assist:
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=473667

[buoyant sluice]

Did anyone experience an issue where the stream stutters before going live at all?

like it will be normal and after a few seconds it will stutter. Then it will go back to normal for a few seconds

[rancid void]

Skipping frames?

does it say you're skipping frames in streamabs?

[buoyant sluice]

nope streamlabs doesn't indicate that there is a problem

loading up a game again to see if there is really dips but it didn't show anything like it be that bad

its almost like it stops for a sec

[rancid void]

idk

[buoyant sluice]

yea fps stays at 60 in streamlabs

[rancid void]

i have no idea what's wrong then

[buoyant sluice]

yea its an odd one. Just started out of no where. I tried reinstalling streamlabs obs, run updates, run graphic card update, bumping fps/bitrate, have cpu render vs gpu

and a couple other things

[rancid void]

what are you using?

[buoyant sluice]

like device?

[rancid void]

yes

[buoyant sluice]

PC windows 10

[rancid void]

oh

it should be capable to stream

[buoyant sluice]

yea. It was fine for awhile just out of the blue it started lol. I thought about clearing cache but it states to wait to do until instructed by a staff member.. Not sure how much a difference clearing that cache would be vs other caches I cleared so I haven't done it yet lol

[rancid void]

ok

can you add me as a friend i sent a request

nvm

[gilded atlas]

i need help

streamlabs tips dont work

[rancid void]

did you link a payment method?

[gilded atlas]

yes it was working

[rancid void]

oh well idk

mine works fine

[gilded atlas]

i never touch anything but my friend tried and did wont to send but paypal to paypal is working

[rancid void]

i have no idea

ask 20Seven he know everything

[gilded atlas]

@proper totem

[proper totem]

Please do not ping team members who are not actively assisting you.

I'm not able to assist at this time, but please submit a Custpmer Support Ticket to our team and we'll be happy to assist:
https://support.streamlabs.com/hc/en-us/requests/new?ticket_form_id=1260802755789

[gilded atlas]

any help please

[proper totem]

Please submit a ticket and we'll assist

[gilded atlas]

i did

[proper totem]

Great. We are working through tickets in the order they're received, so we'll get to yours as soon as we can. Ty for your patience.

[gilded atlas]

my problem is easy

[rancid void]

20Seven are you a streamlabs employee?

20Seven are you a streamlabs employee?

[proper totem]

Please wait for a response from our team via Ticket. We do not provide support for Tipping in Discord.

[rancid void]

oh nice!

is it fun?

[proper totem]

It is 🙂

[rancid void]

hey so this i'm not doing a support ticket for this just a question when i stream after like 15 mins it has a sound delay i turn my capture card off then back on then its temporarily fixed

game has a sound delay on stream

with my laptop

and idk how to fix it but my mic does not have a delay only my game on stream

any idea 20Seven any setting i can adjust?

nvm i'll fix it

[random bramble]

Hello, guys! I added a Alert sound but it only works on my end and is not passed to the stream! How can I fix it?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[marble wind]

a/v drift is already the top 1 most difficult issue in my book, and you're also using a laptop, and you're also using streamlabs desktop; i give up, but set the power-saving plan to "high performance" and don't close the lid, reboot if you ever closed the lid, that'll prevent at least some of the possible sources of a/v desync

[gilded atlas]

i tested another streamlabs account and it worked

but why my account no

[graceful vine]

yesterday it worked fine and now today whenever i open the app my microphone and headset stopped hearing sounds and talking even though in the app the mixer is picking up both audios

and then when i close the app my headset and microphone work perfectly fine

i dont know if my capture card is disrupting the audio or not but its been fne

[signal iris]

So for some reason streamlabs would not allow me to connect to twith on my pc like it did on my labtop, so I had to uninstall the app itself and reinstalled to see if that fixes it

[graceful vine]

please someone

[vocal snow]

My video isn't working i need help getting it back

[rancid void]

ask 20Seven

he's a streamlabs employee

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rancid void]

bruh

[floral lotus]

streamlabs music suddenly has a popup for songtradr but when i sign in and see the green alert icon at the bottom right telling me im good to go, the box doesnt go away and i can't access music

[gilded atlas]

i fix it i just linked my account with Streamlabs ID

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Streamlabs Music has been sunset as of April 1, 2025.

https://streamlabs.com/content-hub/post/changes-to-streamlabs-music

[sour mortar]

Hello guys how can we use pretzel rocks in stream not sure how to add it on my source, thanks in advance,

[gusty umbra]

I’m going to be honest, I don’t k ow what that is. However, I do know that pretzels make crumbs which get in your keyboard. Rocks and computers also seems like a bad idea.

[dawn nest]

Heya. Apologies for the inconvenience. Just a quick question:

How does streamlabs get an account's client ID and secret ID to authorize it to work with the chatbot?
I can only get both of those for the apps created in my account, not for the account itself...

[sour mortar]

It was an app in the stream labs desktop, hope this gives you an Idea thanks.

[median sage]

No. I just added the iPhone as the video capture source.

[surreal frost]

yo i need help

everytime someone follows me my alert box shows and plays the ping I want it to play but few seconds after the alert box goes away it plays a music beat thing do yall know how to get rid of it ?

does anyone know how to fix

[hushed grotto]

Hi, I can't get any sources to work on Streamlabs, and I am trying to figure out what I need to do to get them to start showing up. I have tried some troubleshooting things I found, but they haven't solved it. I'd appreciate any advice in how to get them to work, because I know months ago, I opened the application and added a video capture source right away. Thank you!

[warped minnow]

@proper totem do you know how to troubleshoot streaming on a wii u with a capture card I'm having trouble getting my gamplay to show up on the desktop

[gritty isle]

Please don't ping those not actively assisting you. 20Seven isn't available now and I'm not either as I'm off to bed.

[surreal frost]

everytime someone follows me my alert box shows and plays the ping I want it to play but few seconds after the alert box goes away it plays a music beat thing do yall know how to get rid of it ?

[barren trellis]

I recently started having issues with other software so I thought to stream on mobile with streamlabs but the issue is - it streams in portrait 🥲 in a shorts format

[tacit fjord]

Hello! Maybe someone can help. I stream on Youtube and TikTok at the same time. Tik Tok looks fine, but YouTube looks no so crisp.

[rotund pivot]

Hi @everyone 👋 i have a problem with the communication when i play with friends, when i stream, only the steam can hear me, not my teammates, and if a use a different streaming app its the opposite "only teammates can hear me not the stream. Does anyone know a solution too this?

@barren trellis you have to select between vertical and horizontal scene layout

[loud imp]

Why does it everytime i get a update on my pc, streamlabs sound stops working

[hoary aurora]

Run as administrator
I had the same problem
And no longer runs as administrator
Maybe it will help you too

[loud imp]

Tried it mate still not working, tried restarting the pc as well. Give it a day and it starts working again haha

[hoary aurora]

That's a strange problem

Just like mine with the scene switch after the last update where apparently nobody can help me 😦

[loud imp]

My alerts work on myn start and end scence but not the others, so that's why i know it's streamlab thing

I know a easier fix mwhahaha

[hoary aurora]

For what

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[barren trellis]

I tried that but it still streams in portrait

[wanton ravine]

hello guys , i have Intel i7 9700KF 32 GB RAM and a RTX 2070 Super with 8gb vram but when recording the video is lagging could please somebody help me fix this problem ?

[wanton ravine]

i would pay 5bucks for the person who helps me

[frigid rose]

Hello, I have a problem. My "window capture" source captures my window when I am on it, but when I minimize it (still open) streamlabs no longer shows it.

[marble wind]

@wanton ravine screenshot settings>output>recording, settings>video and settings>advanced

@frigid rose this is normal

[frigid rose]

it didn't do that to me before

when I minimized the window, it continued to broadcast it

[marble wind]

@frigid rose minimized windows should be showing either nothing or a still frame of what they had shown recently, this is up to whoever developed the application

[frigid rose]

ok, weird then
Do you think that in my Windows settings, I can change things regarding minimized windows?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[uncut ice]

Good morning all, when using streamlabs console and using the chat widget to apply to my scenes, does that overlay apply to YouTube and Twitch? Or just Twitch? I was watching my steeam from an alt account on YT and was getting comments but didn't see them flow on the YT stream though. Any thoughts?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rotund remnant]

is there not a way to start the replay buffer automatically on startup? i see that obs supports --startreplaybuffer but it doesnt seem to work on streamlabs

[silk falcon]

is there no way to get more custom options for the chatbox? i'm using old school but i hate not having a backdrop so that it's more visible on stream

[odd tartan]

I still can't get SLOBS to play audio for me.

I've had SLOBS use this headset and channel for years now. Suddenly the other week, it just stopped working. The alt channel works but the sound quality is extremely bad. I need this for recording with friends. OBS shows it's picking up the audio but anytime it's opened, my headphones are muted for me.

I've tried changing channels, rebooting, re-pairing my headphones (bluetooth). I've even reinstalled OBS. I can't find much online to help.

I'm at a loss for what to do. I really can't use the garbage sound output and I don't have other headphones. It was working fine for literal years and now it just isn't.

EDIT for anyone who does search for same issue as me:
It works if I open OBS with my headphones off and then turn them on after OBS is opened??????

[vocal snow]

@proper totem i need help with my video. It's not being picked up through my elgato all of a sudden

[last locust]

Hey ive set up streamlables for total subscriber count but during stream it doesnt update when i get a new sub

[humble gale]

don't ping people that aren't helping you. but if you need help then check out their guide https://discordapp.com/channels/346751285514469388/1173607466068615270/1176974316995350539. Otherwise i would submit at ticket

[humble gale]

is it for youtube subs or twitch subs?

[last locust]

twitch subs

[humble gale]

I'm not sure if i 100% understand your issue but maybe it's an exclusive control issue.

Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for "Allow applications to take exclusive control of this device". You should also do this for your microphone/headphones under the respective tab. https://i.imgur.com/UkPogow.png

[humble gale]

do you see the subs on your recent events list?

[last locust]

yes

i should clarify i am using OBS with the streamlabs plug in

[humble gale]

i would delete the label > log out of the plugin > log back in with twitch and not their id thing > re-add the label

then see if it's correctly updated and if it updates again

[last locust]

Yeah so i tried that, it does update but once the count is updated, when i stream and get a sub it doesnt update in streanm

[vocal snow]

I'm sorry my bad

[fleet harness]

Hi Guys, Just wanted some help here, i'm new to streamlabs and I'm wondering why my friends are getting the Captcha when logging in to Facebook and was able to login to Streamlabs without any problem however, I'm not getting the captcha to login and I'm stuck into my Facebook page and nothing's happening

[dry token]

ok need some help streamlab ticket is really slow...I am trying to use my streamlabs music tab and theres a box making me sign up to use it again i sign up and it says im good but the box wont disappear and i cant use music

[marble wind]

@dry token the streamlabs music service was shut down on april 1st and can't be used anymore

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dry token]

why? it has the sign up with Songtradr's music

i was playing music fine til yesterday

[limber rock]

Bonjour, comment allez-vous ?

J'arrive à diffuser sur kick mais pas sur twitch, quels seraient les paramètres manquants ?

[marble wind]

@dry token the "why" is not known to me
@limber rock are you streaming at 6 Mbps or less?

[dry token]

on twitch yea

[marble wind]

@dry token that was for someone else

[dry token]

ah sorry

[fleet harness]

please help how to fix this

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[long latch]

Basically I have a Mac, Logic, Forcite(mic) & Meld and I need them to work together.
I've tried but I'm being tripped up by my Mac's system settings(Medi), Logic audio preferences as well as Meld's audio preferences. I cannot get all these things to sing together.

[indigo chasm]

Hello, my mic sounds very weird when I am streaming. On Discord it sounds really good but when streaming [ using streamlabs] it sounds like I'm talking from space lol. Any ideas on how to fix it?

Can you guys pls answer?

[indigo chasm]

I tried advanced settings (audio) and it works perfectly but only as i am streaming the audio is weird .... also just noticed it is my whole audio

[upbeat pivot]

Hi, when i want to stream i get a error and i just cannot stream**|| (im french)||**

[split ledge]

ened some help asap , i have a blue yeti connected and wireless headset , everytime i open up obs streamlsbs i dont hear my desktop rthrough my headset

@gritty isle

[green zephyr]

has anyone else received this error when trying to receive donations? This is the second time donations have gone out during stream... streamelements works just fine but not streamlabs... i do not want to switch but i need help here

[naive jetty]

My stream is showing up vertically stretched even though my canvas is correct and output is correct, whats going on?

What it looks like on my phone

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tardy karma]

when i go live with Kick it keep kicking me out of stream and saying reconnecting

[gritty isle]

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example, if it shows 1080x1920, change it to 1920x1080.

[night widget]

So after the last Streamlabs update my stream has been going offline randomly throughout my streams. I'll get anywhere from 10-60+ minutes live and itll just go offline for a second. This is not a network issue or a pc spec issue any ideas, all drivers are up to date, internet connection is stable, all cords are plugged in correctly, I've reinstalled streamlabs twice.

[shut sundial]

anyone know where i can make a feature request?

[fallow current]

anyone know why my frames drop 70% when streaming and litrally just streaming a video ive tried every youtube video and google search and cant figure it out

[shut sundial]

I have learned that this is in fact possible and have come to spread the wisdom. It can be achieved by creating a separate widget theme for your Twitch and YouTube chat, then on your widget themes page, clicking the chain on the theme and getting the individual chatbox links

I learned this after spending several hours trying to get the css between streamlabs and streamelements source chats to look and behave the same, ranting to a friend about it, and they suggested I try messing with themes

It took like 5 clicks

[upbeat stratus]

Hey so when i add streamlabs leaderboard to my extensions it doesnt show anything is there a reason for this?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[small flame]

hello good day everyone.. i need some help here. my streamlab during live i cant see all the comments to my streamlab apps... anyone can help and explain? ❤️

or else i will upgrade to ultra? anybody here?

[rancid void]

upgrading to ultra won't fix it

[small flame]

How to fix it sir without upgrading to ultra? Do you have any idea about this isdue sir?

What setup need to do?

[rancid void]

so have you seen chat before? like it just started messing up?

and why r u calling me sir?

[small flame]

@rancid void Since i install the app it was:nt appear all the message in chat box

[rotund mulch]

Anyone else having issues to where your stream black screens?

[marble wind]

@rotund mulch what are you trying to capture?

[rotund mulch]

My game. I have it set on auto capture and it even does it when capture spacific program

[marble wind]

@rotund mulch name a specific game that you tried

[rotund mulch]

Gta5 and atlas

[marble wind]

@rotund mulchhm, gta 5 shouldn't have any game-specific issues
got anything from the known conflicts list? https://obsproject.com/kb/known-conflicts

[rotund mulch]

How do I see that on the streamlabs program

[marble wind]

@rotund mulch there's no automatic detection, you'd have to read the list and confirm manually

[rancid void]

@small flame yeah well idk how to help you with that is the chat collapsed like hit a thing on the right side where the chat would be and see it could have been collapsed

[small flame]

hello good day everyone.. i need some help here. my streamlab during live i cant see all the comments to my streamlab apps... anyone can help and explain? ❤️

[green zephyr]

Does anyone actually help in this server? I’ve brought this up twice and no one says anything

[marble wind]

@green zephyr anything money related only goes through support tickets

[devout wasp]

so the live domain I have with my ultra account isnt working - i hit renew and it still doesnt seem to renew - it keeps saying domain setup in progress... any help would be appreciated

[brave drift]

Anyone else having issues with widgets for charity donation goal? I'm trying to set it up but neither on the website or in the desktop app does it show the bar.

[paper dawn]

This is the overlay I'm looking for

If anyone knows what is it called I'd be really grateful

[foggy bolt]

anyone knows how to fix this problem? (streamlabs mobile)

[light mauve]

I did all that, got a free router setup outta that lol

In the end it turns out it was Streamlabs problem, swapped to stock OBS and its gone, so whatever it is its on Streamlabs end

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[noble gate]

Hey everyone. My streams starting dropping frames out of complete nowhere and now I cannot stream anything. I have very fast internet and a high powered gaming laptop so I'm very confused on why It started happening. Ive messed with a lot of settings but nothing seems to work. Does anyone have any suggestions/what could be a common cause for something like this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[night widget]

so whats the avg response time to a ticket?

at this point I don't want to delay streaming any longer, I've used this chat, and 2 separate tickets days apart to try to resolve an issue but it seems y

y'all are more interested promoting ultra to get support honestly expected better, streamlabs is a great platform but when tickets don't get responses and regardless of my small following this is my only income atm its frustrating to constantly deal with a bug that solely exists with streamlabs.

[gritty isle]

Tickets are answered in the order they are received. We cannot offer an ETA. Volunteers don't have access to the ticket system so we can't even look at the tickets or where they are in the process.

[night widget]

"but pay a subscription to us and you'll get help immediately" I'm sorry im torn over this but when you're streaming as a career and don't have money to pay for "support" its quite rediculous that you get no responses at all. I'll be honest I do truly find streamlabs to be user friendly but with it being so simple I'd expect there to be some sort of actual support website or chatbot I can at least attempt to problem solve with, again without having to pay for a subscription. I'll rest my case there

[marble wind]

@night widget use obs-studio, then, streamlabs is a for-profit company, obsproject almost isn't

[narrow snow]

keep getting a failure to parse response from server error when trying to add video clips...any suggestions?

on talkstudio

[gritty isle]

If you have an active Streamlabs Ultra subscription or have a higher than Gold status in the Streamlabs All Stars Program, please link your discord per the tagged instructions below and gain access to the VIP Support program.

[wispy latch]

@night widget

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

I can't be here 7x24. I do have a job and do have to sleep.

@night widget I apologize you find the support options lacking or not up to the level you expect. There's nothing I can do about that except apologize and that seems to have fallen flat with you.

[gritty isle]

Are you streaming to Twitch?

[austere marten]

Hi everyone, is Streamer.Bot available for Linux?
If not, is there a plan to make it available?

[gritty isle]

That's not a Streamlabs product. You might ask over at the Streamer.Bot Discord: https://discord.com/invite/hYqQGG3puC.

[austere marten]

Sorry, I had a brain freeze 🙂

[gritty isle]

No worries! 👋

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sage trail]

Did Streamlabs make changes to tipping lately? People have complained of errors and I've noticed that multiple tips aren't coming through PayPal with the name of the supporter or e-mail so all my automations have crapped out. AND, also noticed that in Platform ID they all have our name where they used to all be the supporters name?

[gritty isle]

Can't answer that sorry. Volunteers don't have access to the Streamlabs systems as we're not employees. Also, issues involving money cannot be worked in Discord.

Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

Tickets are answered in the order they are received. Replies to tickets come to the email address you put in the form. We cannot offer an ETA on any response to a ticket.

The first email you get on a ticket serves to supply you the ticket number and may include helpful links. Please do not click any of those links as the system will register that you have resolved the ticket via that link.

[old spindle]

So does anyone know a fix to this yet? because support hasnt gotten back to me via email.

[sage trail]

Thanks so much - was hoping other people were familiar with the changes as support takes a while.

[gritty isle]

You're welcome.

[gritty isle]

Tickets are answered in the order they are received. Replies to tickets come to the email address you put in the form. We cannot offer an ETA on any response to a ticket.

[stoic wagon]

Hey everyone!

Wonder if anyone could point me in the right direction with something? 🙂

I've used the Streamlabs chatbot about 5 years ago, I just found the web page where viewers could click to spend their currency on perks.

But I'm not finding anywhere to edit them, add new ones or remove them.

Is this under cloudbot? Somewhere else? Thank you 🙂

[gritty isle]

Sounds like you're talking about the Cloudbot Loyalty Store. That's a feature of Cloudbot and can't be used in Chatbot.

First image is Cloudbot (administered via the Streamlabs website). Second image is Chatbot; the standalone program available for Windows 10/11 only.

[stoic wagon]

yes, the chatbot is where I have all my loyalty points and a bunch of commands and other things there too.

what I'm talking about is this webpage:

See the buttons on the bottom? Facebook add, join game, truth or dare, etc?

That's what I can't seem to find where to edit

and by the way, if I redeem something there, it does show up on the streamlabs dashboard

[old spindle]

I was wondering if there was any input on it here since someone else had the same problem.

[stoic wagon]

but nothing under cloudbot 🙂

[gritty isle]

OH! That's the third Loyalty system, the Streamlabs Extension for Twitch (https://dashboard.twitch.tv/extensions/zfh2irvx2jb4s60f02jq0ajm8vwgka-1.1.3). That is administered via the Streamlabs web site (not under Cloudbot) ( https://streamlabs.com/dashboard#/loyalty ) and is only available on Twitch.

[gritty isle]

That's going to have to come from the developers and if they had an update, it would have been posted to your ticket. The developers aren't in discord and thus can't respond directly here.

[stoic wagon]

you are a very sexy individual! That's exactly it! Thank you! 😄

Where would I have been able to find that?

[gritty isle]

You're welcome! 😊

You would have only found that if you searched the extensions available on Twitch for the word Streamlabs.

[stoic wagon]

oh I should have been clearer, I meant the page for the loyalty points 🙂

I can't seem to find a button for it on the left side.

Direct link access only?

[gritty isle]

It's not there. You have to go Extensions on the Twitch web site. Then go to My Extensions. Then click the ⚙️ icon on the Streamlabs Extension (first image) and then finally click Dashboard (second image).

[stoic wagon]

Byotaful, book marked 🙂

[gritty isle]

Enjoy!

[stoic wagon]

Woohoo! After almost 3 days of hard work almost everything is set hahaha

Now I just need to figure out if I can make the bot type in chat when someone redeems a reward, besides just the on screen alert, and add the bot to discord

[stoic wagon]

may I bother you with this last issue? 😅

[gritty isle]

What did you click to get that?

[stoic wagon]

I clicked on join server there, then opened webpage, then took me to discord, selected server, selected permissions, pressed to confirm, "Are you a human" verification, then I got that error

I think this worked like 4 or 5 years ago, I think it basically would announce when I went live and stuff like that

[gritty isle]

Enabling developer mode on discord (which you should have already done if you're a moderator literally anywhere)
Right clicking on the person you want to link
Copying their user ID
Going into the bot and finding the user in the user tab
Pasting that discord ID into the respective "discord id" field

If that doesn't work, join the Chatbot Discord: https://discord.gg/xFcsxft The other Volunteers there are much more knowledgeable about Chatbot than I am.

[stoic wagon]

thank you again man! I'll see what I can do 🙂

Anyway I can help out in return?

[gritty isle]

You're welcome!

If you're knowledgeable about Streamlabs and feel comfortable hanging out here in your free time, consider joining the Volunteer program. More information here: #technical-support message

[stoic wagon]

that sounds cool, maybe in a few weeks when I get the stream going stable again and get more experienced 🙂

[stoic wagon]

think I found it! will let you know if it works

IT WORKS! That was it 😄

Good night now everyone! Thank you!

[gritty isle]

Woo Hoo!!! You're welcome!

[stoic wagon]

hm wont let me connect though, even though bot joined server... will test tomorrow

[gritty isle]

🤞 Ask in the Chatbot Discord. The Volunteers there are very knowledgeable about this.

You followed this? https://streamlabs.com/content-hub/post/discord-integration

Once that is done, you and anyone else who wants to run commands, has to do this part. https://streamlabs.com/content-hub/post/link-discord-and-twitch-in-chatbot-desktop

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[oblique pollen]

hi all getting this message since my last streamlabs obs update when i hit the record any help would be nice and thanks

[gritty isle]

Create a new scene.
Recreate this scene from scratch and add the sources from scratch
Delete the old scene.
Rename the new scene to the old name.

[polar vapor]

Hey streamlabs.. im having problem since yesterday everytime someone of my viewrs try to tip me he can choose the amount but when it come to choose the payment method its gives an error

[warped minnow]

my fault im new to the server

is 20 seven available?

[gritty isle]

Not right now.

[warped minnow]

okay

could you help me with something?

[oblique pollen]

btw i get that on all my scenes

[gritty isle]

Let's check a few settings.

At Settings > Output > Recording, is the Recording Path a valid path and can you create files in that folder?

At Settings > Advanced > Video, is the Color Format set to NV12, the YUV Color Space set to Rec. 709, and the YUV Color Range set to Limited?

At Settings > Advanced > Recording, is the Filename Formatting set to %CCYY-%MM-%DD %hh-%mm-%ss?

Back at Settings > Output > Replay Buffer, is the Replay Buffer enabled? If so, disable it.

One customer was able to resolve this by emptying the contents of their Windows temp folder.

[gritty isle]

What’s your issue? Note that anything involving money, 2FA, or certain account issues have to be handled via a ticket.

[oblique pollen]

all settings are correct and disable the replay buffer and empty my temp folder and still the same 😦

[gritty isle]

Create a new Scene Collection and see if the issue persists in the new Scene Collection.

[feral wyvern]

Streamlabs Twitch Subs widget isn't working, showing massive amount of subs against low sub goal. no matter what I do nothing seems to help, it's even showing incorrectly on the streamlabs preview window...

[paper dagger]

elgato facecam keeps freezing evertime i mouse over to play my game while streaming. Now if i use regular obs i have no issues

[desert briar]

Hi I am trouble mutlistreaming YouTube wont start when its supposed too

[paper dagger]

nobody here that blows

[warped minnow]

im trying to stream my gameplay on my wii u and I'm having toruble setting that up. I'm very new to this streaming stuff so I'm unsure what the problem is. I'm trying to game capture/video capture and my capture card isnt showing up

[gritty isle]

Wasn’t sure I’d hear back. I’m in bed almost asleep. Not sure what capture card you have but here’s two guides for Elgato capture cards. Other manufacturers should be quite similar.

https://streamlabs.com/content-hub/post/elgato-capture-card-setup-with-streamlabs-desktop and https://streamlabs.com/content-hub/post/streamlabs-desktop-capture-card-issues-solutions.

[gritty isle]

If you have a Streamlabs Ultra subscription, link your discord per the tagged instructions below and ask over in the VIP Support channel.

[wispy latch]

@desert briar

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[surreal ingot]

I wanted to know can STREAMLABS do online Mutilplayer yes or no RUFUS ?

[desert briar]

Should I still contact support for this issue?

[gritty isle]

Delete that video capture source from each scenes where it’s used and quit Streamlabs Desktop.
Go to Windows Device Manager, locate the Camera device, right click on it, and choose Uninstall device.
Unplug the camera from your system and reboot the PC.
Once the PC is back up, plug in the camera and let Windows detect it and set it up.
Launch Streamlabs Desktop as administrator and then add the Video Capture Device source back.

If you still have issues, try these steps again but move the camera to a different USB port. Don’t use a USB Hub.

[gritty isle]

If you have Ultra, follow what I posted above.

[desert briar]

its just YouTube that would not start but the other platform start fine

[gritty isle]

Can you clarify ‘do online multiplayer’?

[desert briar]

so right now I am using restream just to connect to YouTube but the other platfroms I use streamlabs mutlistreaming and now YouTube works sense I am using restream for that platform

[gritty isle]

I understand but I’ve already shutdown my PC for the night and I’m in bed. The staff can assist in the VIP Support channel.

[gritty isle]

Check out this guide: https://support.restream.io/en/articles/3703373-stream-to-youtube

[desert briar]

is there something wrong right now with mutlistreaming part with YouTube but I stream to only 1 platform with Streamlabs it works fine

it was working mutlistreaming normally with Streamlabs

[gritty isle]

Not that I am aware of which is why I’ve asked you to link your discord and ask over in the VIP Support channel. I’ve got to be up at 5am and need to get to sleep.

If you’re not logged in Streamlabs Desktop with your YouTube, then I’d at least suggest you log out and Lon in with your YouTube. That will update the OAuth token.

[desert briar]

I tried that with in streamlabs but sadly did not work

[gritty isle]

Then link your discord and ask in the VIP Support channel.

[desert briar]

alright its connected

[gritty isle]

Tagged you in the channel and forwarded your post.

[surreal ingot]

Like Battle mode where vs other players inside the game and streamlabs

[wild grove]

Anyone can help me with my screen?

What is even the cause for it?

[slender herald]

Hello, I did a test donation to my stream yesterday, but it still says status "pending - will be reverted if unclaimed by the merchant". I did receive the money to my paypal though. Is this a streamlabs problem?

[astral sorrel]

Hello. I am aware there isn't an option to record vertical streams, but is it possible to separate the audio for vertical as well?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vast summit]

What is happening? I wanted to try Streamlabs but all I get is this...

[subtle mauve]

Hello, i have the problem that i can not create any Game Capture Scene for League of Legends ( i need 2 scenes) and both showing me a black screen.
Anybody knows what to do ?

[wild grove]

Repluged my gpu and fixed 🤡

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dire cairn]

Hello, I was wondering if anyone can help me ? My streamlabs wont allow me to click back into valorant after ive done everything to game capture and specific game capture. Ive also looked online and done every possible means of trying to solve it

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dire cairn]

when I do the game capture or screen capture, it will not allow me to go back into valorant. Ive tryied windowing the client and everything .

[marble wind]

@dire cairn it probably hangs it, use display capture instead

[dire cairn]

i did... didnt work

[marble wind]

@dire cairn are you on a laptop?

[dire cairn]

I am not

[marble wind]

@dire cairn display capture should work with games, remove all game capture sources and restart streamlabs desktop and the game you're trying to capture

[waxen sleet]

when i have streamlabs open and try to open valorant it freezes valorant and doesnt work

and if valorant is open and i try to open streamlabs valorant freezes still

anyone know how to fix this issue?

cause i dont wanna use display capture

i wanna use game capture cause i like to alt tab while streaming still and dont want all my stuff to show

[barren bramble]

is there a support for crossclip? i just purchased 1yr subscription and it's stuck on loading screen. says something like "your clip is importing which can take up to 60 seconds, please wait.."

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

Remove all Game Capture sources related to the game you're trying to capture
Set the game to either windowed mode or borderless windowed mode
Add a new Window Capture source
Select your game from the window list
Change the Capture Method to "Windows 10"

[waxen sleet]

will there be a fix soon hopefully?

[gritty isle]

I hear Riot is working with OBS Studio. No ETA.

[waxen sleet]

Does obs studio own stream labs too?

[marble wind]

@waxen sleet either wait for obs-studio update 31.1, or install obs-studio 30.2.3 and don't update

[gritty isle]

No. Streamlabs is owned by Logitech. Streamlabs Desktop is built on the open source of OBS Studio.

[marble wind]

(i wonder if logitech knew what they're buying?)

[winter monolith]

Hey so I'm trying to set up my chat but it's not letting me resize it in just one direction. I want to make the chat box taller, so it shows more messages - However, it's only letting me cut it (which just doesn't show the whole messages content anymore). I just want to keep it the same width with more height so more messages can fit.

[marble wind]

@winter monolith if it's a browser source, change its dimensions in the properties popup

[winter monolith]

It's the built in widget

This

[marble wind]

does it have any properties?

[winter monolith]

Yes but it always just stretches it

It doesn't make it only taller. Back in the day when I used to stream you could just increase the size in any direction to make it fit more messages but now I somehow can't do that anymore

[marble wind]

@winter monolith i'm not familiar with this specific feature, you can add the chat box widget as a browser source and change its dimensions in the browser source properties

[rancid void]

hey everyone, is the auto-optimizer gone? or maybe it's been gone and I didn't notice

[marble wind]

i think streamlabs had one, like, 6 years ago, it never did anything useful

[rancid void]

oh

ok thanks!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[quiet pier]

Am I mistaken or wasn't there a way to have slobs do a preconfiguration based on your pc settings and internet speeds etc? It's been a minute since I've had to look

[gritty isle]

Auto Optimizer was removed years ago.

[quiet pier]

Ah ok thank you. Gonna run to YouTube then for some setting adjustments. Been a LONG time since I've changed them and I just upgraded my computer

[wispy latch]

@quiet pier```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://help.twitch.tv/s/article/broadcasting-guidelines> 
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices> 
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup> 
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[quiet pier]

Well aren't ya'll great 🤣 thank you for the information!

[gritty isle]

You're welcome!

[quiet pier]

Would the bitrate be set to the OUTPUT or the base resolution?

I guess I'm curious too, I have a 1440p monitor now (haven't had that before) so would the base be set to what my monitor is running?

[gritty isle]

Bitrate is not tied to a specific resolution setting. Is just the amount of bandwidth that can be used.

Base Resolution should be the resolution your monitor is set. Output Resolution is the resolution you want the stream to be.

[quiet pier]

Gotcha! Thanks for the quick responses sir

[gritty isle]

You're welcome!

[toxic flax]

Was TikTok live streaming added to streamlabs console today?

[paper dagger]

anyone having issues with the elgato facecam freezing? mine keeps freezing up during my stream

[gritty isle]

Yeah, it’s there all right.

[limber kiln]

So I'm trying to stream and its having issues picking my gaming video

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[fathom scaffold]

Q: im looking to go back to obs as its game capture hook works for a game i want ot stream, how can i do one of the below:
A) Use the hooks that work in C:\ProgramData\obs-studio-hook
B) Export my current setup {overlays etc} back to obs

[toxic nova]

Hey There! I am trying to stream on a brand new computer, and everytime i go live we are dropping frames 98%. We have the fastest internet around and connect to ethernet, so know its not internet issue. POssibly bitrate? not sure but stream just buffers , any solution???

[marble wind]

@fathom scaffold streamlabs desktop don't permit downgrades, run obs-studio, go to scene collection > import, it should autodetect streamlabs desktop's scene collection

@toxic nova what platform are you streaming to and at what target bit rate?

[toxic nova]

we are streamingg to twitch at 6000 target bitrate

[marble wind]

@toxic nova run twitchtest, paste your stream key, set test duration to 30s, then if there's an ingest server with 100 "quality", go to settings>stream and manually select it there

https://r1ch.net/projects/twitchtest/

[digital stirrup]

hey im An Streamlab Ultra member for multistreaming, but the youtube quality is still bad even though it says 1080p it is NOT 1080p, Also when people donate the alert will NOT pop up on stream but it plays the audio and text of speech iv looked everywhere and asked so many streamers and no one knows the solution does anyone here know

[marble wind]

@digital stirrup "1080p" is resolution, not quality; if you want higher quality, stream at 1440p or 4K, at 51 Mbps or 80% of your upload speed, whichever is lower

streamlabs' multistreaming service only forwards the live video as is, it doesn't do any reencoding; if you want to serve 51 Mbps to youtube and 6 Mbps to another streaming service, you'll need obs-studio with any of the 4 multi-streaming plugins

[toxic nova]

they all came back as 0 quality

[marble wind]

@toxic nova call your isp, say you're trying to livestream to twitch and your upload speed drops, you can demonstrate by running twitchtest again with test duration set to "long"

[paper dagger]

can anyone help me my elgato cam freeeze while streaming anyone know anything

i've been asking but no responses

😡

[marble wind]

@paper dagger streamlabs desktop hides its logs and i'd need logs to troubleshoot this properly, so my first troubleshooting step here would be "switch to obs-studio"

[limber kiln]

can i get help with with this i have tried everything under the sun nothing works.

[marble wind]

@limber kiln fullscreen games can't be captured with window capture, either use display capture or run minecraft in a window

[limber kiln]

i have it still shows black it used to work

[marble wind]

@limber kiln run minecraft in a window, then

[limber kiln]

i have it still shows black

[marble wind]

@limber kiln does theminecraft window have borders, a title bar and decorations?

[sharp violet]

Hey guys, I'm trying to stream with ps5. i successfully streamed this morning with no problem but now im having issues.

i have video from my capture caerd but no mic audio. If i add a mic source from capture card its just game play. if i add a mic a default im getting an echo. im getting really frusteraded and any help would be awesome

[marble wind]

@sharp violet which device is the mic connected to?

[sharp violet]

ps5 controller on guest account to cature card

[marble wind]

@sharp violet i think you're supposed to use something like this https://www.amazon.com/Elgato-Chat-Link-Adapter-Playstation/dp/B017F85Q0S

[sharp violet]

i have that sadly

it worked fine this mornng i dont know what i did

[marble wind]

@sharp violet verify the console is configured to output audio via the gamepad's 3.5mm output

[sharp violet]

it is. thats how im suppose to get gameplay and headset volume. i have gmaeplay through capture card but no voice

[waxen sphinx]

Why is my live access always rejected? I have applied many times, even though I have not committed any violations. I have sent a ticket for this problem and there has been no response at all.

[proper totem]

Sorry for the wait. We’re working with TikTok ticket-by-ticket to restore access. Due to the amount of users reporting this issue, we have a bit of a backlog of tickets that we’re working through as quickly as we can.

[drowsy quartz]

hi, I have a question about the Streamlabs Controller App for mobile

how come there's no direct log in thru stream labs so I can try to link my mobile phone to my pc app

this process of linking my phone to the app was so much simplier before w/scanning the bar code... why was this removed and made more complicated???

[twilit maple]

Now you just log in with the same account on desktop and the controller app. Idk how it can be any easier 🤷‍♂️

[drowsy quartz]

how come there's no direct log in thru stream labs so I can try to link my mobile phone to my pc app<---I said THIS

can you address that @twilit maple

[twilit maple]

Where are you having an issue logging in? It's available on both desktop and the controller app

[drowsy quartz]

the app doesn't allow direct log in unlike the desktop app and web site

so the only options i see thru the app is thru yt twitch trovo and fb

if i log in thru yt its not the same acc so I can not connect it with my destop app

[twilit maple]

idk, I just log in with Twitch or YouTube and it connects just fine. If you get a different account that's something else

[drowsy quartz]

no i just tried connecting thru youtube now and that didn't work

and i don't have a twitch account

yeah i liked the old method of scanning the bar code.. too bad that was removed

welp i guess there's no way to do it then

[olive jacinth]

help me pls T_T
I can't sign in with google
How can I fix it
Some my brand acc can't not sign in too

[glass mulch]

Pretty sure this question has been asked a lot before but could anyone tell me if it is possible to have an adaptive font size for the follower text box to make sure it doesn't clip

[neat whale]

Hi, can anyone help me with cloudbot "!gamble all" whenever someone types "!gamble all" they constantly win and never lose? is there anyway i can change that or fix the ods?

[quaint portal]

Hello

I have a question, does anyone know how to make such a live currency?

[wispy quarry]

Issue with Application Audio Capture (Discord) Not Working Properly

Hello,

I'm experiencing an issue with Streamlabs when trying to capture audio from a specific application — in this case, Discord — using the Application Audio Capture source.

The problem occurs when I launch Streamlabs:

The source that is supposed to capture Discord audio does not detect any sound.

To try to fix it, I remove the source and add it again. Sometimes this works, but other times it doesn’t.

In several cases, the only solution has been to fully close and restart Streamlabs.

This makes Discord audio capture somewhat unreliable and it affects my live streams.

[frosty sinew]

Hi,
New to Streamlabs Desktop and multistreaming. As an Ultra User, finding it an excellent program to use now I am understanding it's features more.

I do have 2 audio related issues, which I really appreciate any help and advice on. (Apologies for message length)

I am a Win11 PC User using Elgato Wave 3 mic with Wave Link software which I have set inputs only for the microphone.

I have set all 6 audio tracks active for post live stream editing in Davinci Resolve and assigned audio inputs to separate tracks (all also to streaming track 1) in the settings.

I am only streaming Flight Sim 2020 and DCS , so have setup separate scenes for each, with 'relevant' audio sources for each.

Without overloading this message, my first issue is I am getting ear splitting feedback through monitor headphones when talking into mic (using only +6db gain). I've checked the audio mixer and can't see an issue, but clearly I'm doing something blatantly wrong. Appreciate any advice. (Also the mic audio is terrible despite noise filters etc, but that's a separate issue right now!!)

My 2nd issue is a real head scratcher for me!! I use Say Intentions AI ATC and have included the program as a source input into the audio mixer. I have made all 6 audio tracks active in the settings and assigned this as a seperate recording track. This programs runs as a push to talk service, so I'm thinking that as all audio is streamed on Track 1, when I push to talk, my voice will feed to Track 1 from my Elgato Wave Mic and the Say Intentions program, which could give undesirable results in the live stream.

Appreciate any advice and help, sorry again for lengthly message.

🙏

[plush viper]

I've been struggling with game capture issues in Valorant (actually, with everything—nothing works), and both Window and Display Capture stubbornly lock my screen at 60Hz. After going through all the support responses, the default blame seems to be "Riot's problem"—followed by a flood of unrelated "fixes."

Well, I finally figured it out myself: the issue stems from Asus Dyac/FreeSync.

What’s truly impressive here is how little your team seems to understand about your own product. It’s almost poetic how confidently unhelpful the support has been. For something labeled as “technical support,” it’s quite the plot twist. Such a pity, really😐😐😐

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[slate drift]

hi
I’ve been experiencing consistent FPS drops while streaming on Twitch using Streamlabs, even after trying all recommended settings I found online. Initially, I suspected hardware limitations, so I upgraded to a high-end setup with an i9-14900K and RTX 5080 GPU, but the issue persists.

Interestingly, when I stream to YouTube under the same settings, the FPS remains stable without any drops. This makes me think the problem might be Twitch-related (server/encoder settings?).

Note: My streaming settings are set to just 1080p at 60fps (no upscaling or extreme bitrates), so the hardware should easily handle it.

Has anyone encountered this or know potential fixes?

[stoic wagon]

你好，1080p at 60fps? Are you a twitch partner at least?

If I recall correctly twitch kind of limits your bitrate

[slate drift]

no im not
but I've always used the same setup for streaming, and suddenly this issue occurred

[wispy latch]

@slate drift
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[lime harness]

this is the 4th one...unless there's a channel to post fishing..I leave them here

[gritty isle]

Hey there - sorry for the inconvenience. This is typical for a server this size, and we do our best to keep these users out of our server to the best of our ability. You can report these users in the ⁠user-safety-and-reports channel, and we can handle those accounts as quickly as possible.

To help with this, go to the Social Permission setting in Discord and for the Streamlabs Discord, turn off Direct Messages, Message Requests, and Friend Requests from Server members.

And report them here: #user-safety-and-reports

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[solemn wolf]

Buenos dias! Tengo una queja sobre mi suscripción de streamlabs de 4.99 dolares mensual la cual no puedo usar ningun beneficios de la suscripción y tampoco puedo cancelar la membresía. Que puedo hacer en este caso?

[gritty isle]

(translated via Google)

Good morning! I have a complaint about my $4.99 monthly Streamlabs subscription. I can't use any of the subscription benefits, nor can I cancel it. What can I do in this case?

Which subscription is that? That price point could either be Streamlabs Pro (adds effects to donations) or Stremlabs Console?

[solemn wolf]

Streamlabs console

Streamlabs Xbox series x

[gritty isle]

Thank you for confirming that. What exactly is your issue with Streamlabs Console?

[solemn wolf]

It appears to me that I do not have an active subscription but they are charging me monthly for the

[gritty isle]

Are you logging into the Streamlabs Console site by clicking the Twitch button or the Streamlabs ID button?

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[worn magnet]

How do I put this back to normal ?

I figured it out, thanks

[solemn wolf]

ok I'll try

Dice que actualmente tengo una suscripción gratuita, pero me estan cobrando 4.99 dolares mes a mes

[normal fiber]

Can someone help me, the goals are not displaying correctly even though the source shows the correct numbers?

[slender herald]

anyone knows how long it usually takes for streamlabs to respond to the support ticket on their website?

[upbeat pivot]

Hey when i wanna stream i get this error and i cannot stream, everything work fine.
anyone know how can i resolve this error?

[quaint portal]

I have a question, can I somehow make it so that after typing !command (!help)
The available commands will be displayed to the person? Is it possible to make new lines somehow?

[slate drift]

here is my result.....So does it mean I have to change server to somewhere else even though Im in HongKong😂 ?

[gritty isle]

To see your Streamlabs Console subscripton, log into the Streamlab Console web site https://console.streamlabs.com/login by clicking the Twitch button.

Then click your profile picture in the upper right and choose Account Settings. Your subscription is shown there.

[gritty isle]

Correct. It looks like something is blocking on the path between you and the Twitch Hong Kong ingest. Any of the ingests in Japan look good to try.

[gritty isle]

There's no way to make a new line with Cloudbot. You can make the command display the following URL which is a links your Cloudbot page which has a listing of all your commands: <https://streamlabs.com/[username]/cloudbot> where [username] is your Streamlabs username.

[gritty isle]

Is this for Twitch or YouTube?

[upbeat pivot]

youtube

[gritty isle]

Thank you for confirming.

Please follow these steps:

Refreshing the connection between Streamlabs and YouTube will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 scopes. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

@upbeat pivot

[gritty isle]

We cannot offer an ETA on ticket responses, sorry.

[upbeat pivot]

i need to activate those service? (can se my youtube channel, see the number of member and modify and delete video)

[gritty isle]

Yes, make sure all the boxes there are checked.

The permissions sound scary but they are necessary in order for Streamlabs to work woth YouTube.

[upbeat pivot]

okay

so im in the dashboard, now im connecting on the app?

shoud be good, thank you for your help

[gritty isle]

Yes, once you've logged in on the web site, log in in Streamlabs Desktop.

[gritty isle]

You're welcome!

[upper jay]

Hey I have audio issues with alerts when I test it on the streamlabs site it sounds normal but when I do the alert test so it pops up in my OBS it sounds super bad

[gritty isle]

OBS Studio or Streamlabs Desktop?

[upper jay]

OBS Studio

[gritty isle]

Do you have the Control audio via OBS option checked in the browser source properties?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[upper jay]

Where can I find that option

[gritty isle]

In the properties for the browser source.

[upper jay]

Is that on the stream labs site or the OBS Studio I apologize for these rookie questions I'm still quite new to this

[gritty isle]

That would be in your OBS Studio.

[hardy bobcat]

Guys I've just set up multistream so I can do tik tok and twitch. Everything is working fine but I've no game sound. Anyone help?

[gritty isle]

Multistream with your Streamlabs Ultra subscription or Multistream with Dual Output?

[hardy bobcat]

Streamlabs ultra

I've only started streaming and have no experience on stream labs

[gritty isle]

Thank you for confirming that. Please link your discord per the tagged instructions below and ask again in the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

@hardy bobcat

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[hardy bobcat]

Think I've done it

[upper jay]

I don't have the control audio via OBS ticked should I tick it?

[gritty isle]

No. I was just curious.

If you take the URL from the browser source properties and paste into the address bar in your web browser and you test alerts or replay an old alert, how does it sound?

[gritty isle]

Doesn't look like the system found your subscription.

Remove the integration on the Streamlabs web site and log out of the Streamlabs web site.
Log out in Discord.
Restart Discord and log back in.
Navigate back to the Streamlabs web site and log back in and perform the link discord steps again.

[upper jay]

It's the same URL in my OBS Studio and the Stream Labs

[hardy bobcat]

What do you mean remove the integration

[gritty isle]

Yes, please copy that URL and paste it into a new tab in your web browser.

Then test alerts or replay an old alert.

How does it sound there?

[modern sage]

QUESTION , my twitch stream chat through streamlabs is always saying connecting? And I can't see the actual chat. Been like this for 2 weeks. Any suggestions?

[gritty isle]

Go here https://streamlabs.com/dashboard#/settings/integrations and click Remove.

[gritty isle]

Click the Refresh Chat button at the top of the embedded chat dock.

If that doesn't help, in Streamlabs Desktop, log out, wait a minute, and then log back in.

👉 You should not log out/log in if you're live - wait until you end your stream!

If you've changed your Twitch name and then this started, let me know that.

[modern sage]

I think i did update my twitch name within last 3 weeks. Added ttv to it

[gritty isle]

If you go here https://streamlabs.com/dashboard#/settings/account-settings/platforms, does it show the correct (new) Twitch channel?

[modern sage]

Yes it shows correct new name.

[gritty isle]

Did you log out in Streamlabs Desktop and log in with the new Twitch name?

[modern sage]

I'll try that now. Thank you sir.

[gritty isle]

You're welcome.

[hardy bobcat]

How about now ?

[gritty isle]

That worked!

[hardy bobcat]

Now what

[gritty isle]

Hop over to #vip-support.

[jovial pier]

Hi!
In Streamlabs website, when setting up Donation Alert Variations using the "donation amount is at least" condition — how can I make sure the correct alert shows based on donation amount ranges?

Since there's no manual reordering, should I delete and re-add the variations from highest to lowest so that Streamlabs triggers the correct one?

Thanks!

[modern sage]

It worked! Thank you ❤️

[gritty isle]

You're welcome!

[gritty isle]

The order you added them should not matter, but let me check on that to be sure.

@jovial pier The order of the list of variations does not matter. Now if you have two variations with the same rule, there's no guarantee which one will be used.

@jovial pier This information might also be of use to you: #alerts-and-widgets message

[jovial pier]

ok thanks ..So If I set the first alert "at least 0"
and the second one "at least 6"

5$ will alert first one
10$ will alert second one
right ?

Should I continue with this pattern?

[gritty isle]

The order you create them doesn't matter, the specific conditions matter.

[thin dock]

hey guys, Im trying to use adobe fonts in streamlabs using html. I have an adobe cdn but it doesnt overridde the default font :c am I doing somethign wrong?

[jovial pier]

Hi again, sorry for bothering you!

I just wanted to clarify something. With the "donation amount is at least" condition, is it possible to set alerts within a specific range? For example, I would like a certain video to play for donations between $1 and $5, a different video for donations between $5 and $10, and so on.

Is this possible with the current setup?

Thanks again for your help!

[gritty isle]

There's not a "between these values" condition so you'd need to use the "Donation amount is at least" condition.

[jovial pier]

ok thank you so much for help !

[gritty isle]

You're welcome!

[quaint portal]

AND I have a question, something I can do to make these emoticons actually display?

[gritty isle]

If you're on Windows, press Windows-. (period) and then find the emote you're looking for.

[quaint portal]

Just you know what, currently there are the default ones and they don't work that's why I'm surprised

[gritty isle]

Oh right.

I changed all mine and just used emojis found in Windows.

[quaint portal]

okey

[quaint portal]

something can't bring it up, and I have windows

[gritty isle]

Press and hold the Windows key then tap the period key.

[quaint portal]

okey thanks

[gritty isle]

You're welcome.

[thin dock]

I've pasted my adobe font html cdn but it doesnt override the font, am I doing anything wrong? Please help!

it still shows as default font

[gritty isle]

While we provide the option for custom HTML/CSS, we don't provide support the actual code. If there's someone out there in this channel willing to assistm, they can if they feel comfortable.

[thin dock]

oh I didnt realise that, thanks for your help though

[gritty isle]

No worries. There's a few around occasionally that are willing to assist with custom code.

[quaint portal]

And I have a question the duel option doesn't work or what?

[gritty isle]

How does Dual Output not work?

[quaint portal]

!duel nick works
but then !accept doesn't

[gritty isle]

Oh!

Is this in Cloudbot?

[quaint portal]

yes

[gritty isle]

Are you using the Custom Bot Name Feature from Streamlabs Ultra?

[quaint portal]

you know what I don't have this option I'm generally from Poland and $27 a month is too much for me

I don't have a custom name

[gritty isle]

Okay, no worries. It's not required. Just affects how I troubleshoot with you.

[gritty isle]

Have you made Streamlabs a moderator on your channel?

[quaint portal]

yes

[quaint portal]

Means generally other things work, but this one does not

Roulette/automatic messages/commands etc.
Works

Calling !duel nick -> works

but when you try to accept a fight nothing happens

[gritty isle]

And the Duel module is enabled?
https://streamlabs.com/dashboard#/cloudbot/modules

[quaint portal]

yes yes

[gritty isle]

And you've enabled and configured the Cloudbot Loyalty system? https://streamlabs.com/dashboard#/cloudbot/loyalty/settings

[quaint portal]

yes

[thin dock]

I made it work omg"

[gritty isle]

Hmmmmm, interesting. And the person accepting has enough loyalty points to cover if they lose the duel?

[quaint portal]

I mean you know what from what I see there are 2 options there

• duel @nick
• duel @nick <points>

[gritty isle]

I think the <points> parameter is required.

[quaint portal]

you know what, when you take for points it also doesn't work

and this person has the required amount

[gritty isle]

Okay, thanks for trying that. Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new.

[hollow horizon]

My dad joke commented is not working?

[quaint portal]

okey okey

[gritty isle]

Are you asking for confirmation that your command isn't working?

[quaint portal]

done

[hollow horizon]

Yes not work added like it shows in the video I watched but when I type it in my live chat to test nothing shows up only me saying !dad joke but no response?

[upper hemlock]

Hey Team, quick question. I am a moderator in a chat and I'd like to make a mod-only command as this is a counter.

I would like to know if there is a variable that can be added to a commmand such as "!permission moderator" or something.

[gritty isle]

Show me how have you have the command setup please.

[hollow horizon]

Ok can do after I get off work and will send it here?

[gritty isle]

You can only add, edit or remove commands via chat if you're a moderator. You can't change the permissions on those commands; only the streamer can do that.

[gritty isle]

Yes, but I can't guarantee I'll be available then.

[upper hemlock]

I'm assuming streamer or editor then. Well that would be a nice feature to add for moderators, especially for counter.

Thank you for the response Rufus, greatly appreciated.

[gritty isle]

You're welcome.

[hardy breach]

I have stream labs console and when I preview my starting soon screen it looks good when I start the stream lettering is missing or things look off

[gritty isle]

Restart your Xbox.

[snow timber]

if the select source isnt appearing what should i do

[gritty isle]

You mean you select a source and the outline for it doesn't appear in the preview window?

[snow timber]

i dont know how to explain well, but im adding a new source selecting a windows and it doenst appear in the preview nor the editor

[gritty isle]

Can you screen shot what you see on your end?

[snow timber]

alright

[gritty isle]

Ah, you get a black screen. Think that's a permissions issue; lemme double check.

[snow timber]

alright, ill try and see what permissions i have off

[gritty isle]

I think there's a screen capturing permission that you need to give to Streamlabs Desktop but not 100%. I don't have a Mac so can't confirm locally.

Staff say it does look like a permissions issue.

[snow timber]

alright, i have it on idk what is it then

[gritty isle]

Restart Streamlabs Desktop and see how it goes.

[snow timber]

oh, its working now it was permission just a hidden one that appeared after restarting

[gritty isle]

YAY!!!

[snow timber]

thank you very much!!

[gritty isle]

You're welcome!

[marble bluff]

Streamlabs charity is down?

[gritty isle]

No. I'm able to reach their web site. https://streamlabscharity.com/ Are you having a specific issue?

[marble bluff]

yes, with all of my team, it's impossible to pay donation

popup indication is server error

[gritty isle]

Okay, thanks for confirming that. I'm personally not aware of an issues right not but I'm checking with the staff.

[gritty isle]

Can you screen shot that please?

[kind wadi]

I have the same issues except for me the toggle to turn cloudbot back on doesn't work and it says to mod streamlabs but streamlabs is already a mod, I cant find any info on this other than "turn it back on" which I cannot do for some reason. Ive tried unmodding and remodding. I cant think of anything else

[gritty isle]

Is streamlabs banned on your channel?

[kind wadi]

No I double checked

[gritty isle]

The devs are looking into the issue. Can't guarantee a fix or when we/who will have an update.

[gritty isle]

Log out of your Streamlabs account by clicking your profile picture and choose Lot out. Then clear the cache for all time in your web browser, completely restart the whole web browser, log back in, and try again.

[marble bluff]

ok thanks

[gritty isle]

You're welcome.

[kind wadi]

Alright

is it normal for it to ask you to log into the chat window specifically if you are already logged into twitch on streamlabs

seems sus

[gritty isle]

For Twitch, yes, that's normal due to the way Twitch has designed their platform. And yes, its annoying.

[kind wadi]

Ah I see lol

https://tenor.com/view/shaq-cat-shaquille-o-neal-shaq-shake-shaq-shimmy-gif-4882069

It worked! Thanks!

[gritty isle]

YAY!!! You're welcome!

[kind wadi]

10/10 Tech support, would troubleshoot again

[gritty isle]

😊

[marble bluff]

It's fixed, well done to you

[gritty isle]

YAY!!! I've not heard back from the staff but sometimes those notifications happen later. Getting it fixed is the first task.

#known-issues message

[surreal bobcat]

Hey everyone. Sorry to waste time! I have been troubleshoting on my own for 2 days now and I am struggling. When I go live on SLOBS, it says I am live but I'm not actually live on twitch. I have done all the self help through the website, changed the stream key, restarted my router and PC. I have no idea why it is not working. My SLOBS updated a few days ago and maybe that's it? Any help would be truly appreciated 🙂

[gritty isle]

Make sure your bitrate isn't over 6000, which is the maximum that Twitch will allow.

[surreal bobcat]

it's set to 2500 🙂

[gritty isle]

What's your Output Resolution?

[surreal bobcat]

Maybe i'm not the smartest, but are you talking about what my monitor is, or is there a place I find this in SLOBS?

[gritty isle]

In Streamlabs Desktop, it is at Settings > Output.

[surreal bobcat]

I'm there, I dont see anything that says output resolution

[gritty isle]

Screen shot what you see please.

OH

SORRY

Settings > Video

[surreal bobcat]

ok lol

[gritty isle]

It's been a long day.

[surreal bobcat]

1280x720

[gritty isle]

Change the bitrate to 6000. 2500 is too low for 720p.

[surreal bobcat]

I did. It is still having the same issue 😦

[gritty isle]

Huh. What content are you streaming?

[surreal bobcat]

right now, I'm just streaming a black screen. just a display capture with my webcam. I literally have never had any issues in my 4 years of using this, until 2 days ago

[gritty isle]

So you don't see the web cam source on Twitch?

[surreal bobcat]

Can you elaborate? I see nothing on twitch. I'm live on streamlabs, but when you go to my twitch page, it says my channel is offline.

[gritty isle]

Have you changed your Twitch name?

[surreal bobcat]

I havent changed it in years

[wary plank]

Hi is there any way for bot to respond to commands in another channel while using shared chat?

[gritty isle]

Screen shot the whole Streamlabs Desktop window please.

[gritty isle]

There isn't a way to that.

[surreal bobcat]

When I am live or before I'm live? @gritty isle

[gritty isle]

Right now please.

[gritty isle]

Move the Memeboard - Full Screen source so that its right above the Game Capture source. Click and hold and drag it down the source list.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[surreal bobcat]

I tried to go live, and the same issue is occurring. I'm still not broadcasting to twitch

[gritty isle]

And now I see the dropped frames notification there. Could be there is an issue between your and the Twitch ingest.

Please run the Twitch Test, see the next post. Select Medium or Long duration and choose all the ingests in your region; don't just pick the ingest closest to you. Screen shot the results. Note that I'm leaving work for the day and will be in traffic for at least an hour so I won't be able to respond for a while.

If you need assistance finding your Twitch stream key: https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[wispy latch]

@surreal bobcat
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[gritty isle]

@small harness

The promotion with Discord ended March 18, 2025.

[surreal bobcat]

@gritty isle here it is

[boreal tulip]

slobs latest patch notes? i just got a update

https://streamlabs.com/content-hub/post/streamlabs-desktop-patch-noteslast updated dec 2024

where is the latest?

[cunning aspen]

Hey guys and gals.. quick question(s) is I may?

[marble wind]

@boreal tulip https://github.com/streamlabs/desktop you can read the commit history, but it's written by programmers for programmers, understanding can be difficult

@surreal bobcat call your isp about this, say you're trying to livestream and your upload speed drops
@cunning aspen hi, go shead

[cunning aspen]

I use OBS and I am using the Teleport plugin for a dual PC setup. Does Streamlabs use this too? Or an alternitive... because right now.. OBS teleport is working flawlessly

[marble wind]

@cunning aspen streamlabs desktop comes with the obs-ndi plugin which will become available if you install the ndi/distroav runtime, you can't install any third-party plugins into streamlabs desktop manually

(also, both ndi/distroav and teleport are lossy; if you want to improve quality and/or performance compared to a 1-pc setup, these won't help you)

[cunning aspen]

Yeah..I know about the loss.. but I am sending 90% quality and it looks good. I just dont wanna jump thru the loops to get it to work again with new software. Last I remember NDI was horrible... I found teleport and it seems to be amazing. Has NDI improved?

ALso.. what is this "Steamlabs Pluding for OBS". Currently I use the ALerts link to get my notifications into OBS. Would this be better? OR SIMPLY just just streamlabs...(meaning I would have to create ll my overlays again)

[marble wind]

@cunning aspen
> but I am sending 90% quality and it looks good
all quality loss is cumulative and irreversible, whether you notice it or not is irrelevant - but it's not like i can stop you
> Has NDI improved?
the short answer would be "no"
> "Steamlabs Pluding for OBS"
it implements multistreaming, as well as a custom start streaming flow, which is incompatible with twitch enhanced broadcasting, i'd recommend using obs-multi-rtmp instead

[cunning aspen]

OK.. long story short.. My PC died.. fresh OS install..lost all overlays(except the one I just redid, with a everything.UGHHH) and I know SLOBS has scenes saved via the cloud.. Would it behooooooooof me to stick with OBS just for Teleport? Your honest opinion...

[marble wind]

@cunning aspen make backups of everything you don't want to lose, obs-studio's settings are very easy to backup, everything is in the %appdata%\obs-studio folder
> Would it behooooooooof me to stick with OBS just for Teleport?
why are you interested in switching to streamlabs desktop in the first place?

[cunning aspen]

Well.. you know.. OBS doesnt have alwerts, or the online backup.. Ive used it in the past.. the ease of use is always good. BUT Ive heard in the past SLOBS is a resource hog and back then I had a potatoe of a PC! Now its a little different

[marble wind]

@cunning aspen all alert services can be used in obs-studio using browser sources, the only difference with streamlabs desktop in this regard is you get a number of shortcuts for streamlabs' services, but it's a one-time setup anyways
> BUT Ive heard in the past SLOBS is a resource hog
this still holds true, a minimal setup (1x display capture, 2x audio captures, hardware encoding, 1080p60) uses about 166% more cpu cycles compared to obs-studio

[cunning aspen]

Good news... I wouldbe using a dual PC setup...

If the NDI plugin is = too teleport. I just dont know these things anymore! GETTING OLD! haha

[marble wind]

i would advise against this kind of 2-pc setup, it's a net negative for both performance and quality, unless you're running some heavy software on the 2nd pc (like vtuber software or nvidia broadcast)

[surreal bobcat]

@marble wind @gritty isle thank you for your help. I actually tried streaming through OBS and the same issue is happening. It's something to do with my internet or my connection to twitch.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[marble wind]

@surreal bobcat what'd your isp say?

[gritty isle]

There is an issue in the network path between you and the Twitch ingest. Could be some routing change at your ISP. Could be a faulty cable modem. Call your ISP.

[surreal bobcat]

i have to call them and I'll let you guys know. Thank you for your patience, this has been so frustrating lol

[marble wind]

i wish i could blocklist the streamlabs bot, all it does is play advertisements

how'd you even make it non-blocklistable?

[gritty isle]

Not my doing. I just volunteer here and have some limited moderation permissions.

[surreal bobcat]

is it worth to try and reset the modem? or do you guys think its depper than that

its 8pm here and I am not sure if my ISP can take my call atm

[gritty isle]

You can try but realize it may not help. I would shut down your computer, pull the power cable from the cable modem, leave it unplugged for at least 5 minutes, plug the power cable back in, wait for the cable modem to come fully up, boot up your PC, and finally run the Twitch test again. If the quality scores are still zero, call your ISP.

They should have staff now even if they wouldn’t be able to roll a truck to you right now.

[marble wind]

@surreal bobcat keep calling your isp until they solve this, no one else can, call again during business hours if you don't get a response today

@surreal bobcat another option is to try another ISP

[surreal bobcat]

i really appreciate you guys for your help, I know the issue isnt resolved but you guys helped me identify the issue. so thank you

is there a place where I can donate?

[gritty isle]

No, thank you, but you fill out a survey.

[wispy latch]

How was your support experience today? We'd love to hear your thoughts! Please feel free to provide your feedback here: https://forms.gle/y21sHdUmC6JbuoFq6

[surreal bobcat]

Doing that now. Thanks again guys

[gritty isle]

You’re welcome. 🤞🏻

[marble wind]

my experience today was: i get timed out for 15 seconds after every message, and the stupid bot is playing the same ads on repeat

[gritty isle]

Sorry about that. Moderation during the recent discord promotion and other large events that draw lots of people here has shown that the slow mode is effective. Again, that’s not up to me.

Otherwise it’s like trading Ninja’s Twitch chat back into day. Super speeding scrolling and you can’t read anything.

Not conducive for technical support where sometimes you have to assist non technical customers.

[marble wind]

ah, yes, you promise f-ee n-tro and you get absolutely swarmed, can't blame you for that;
but still, 15 seconds after every message? can i get an exception and only get timed out for 0 seconds?

[gritty isle]

I’d have to ask the powers that be tomorrow when they’re in the office.

[gritty isle]

If you copy and paste that URL in a web browser, does it work? I seem to recall most of the scorp stuff was sunset a while back.

[hollow horizon]

oh ok shows page not found

[gritty isle]

That’s what I thought. I think the api I have for dad jokes still works. Will reply with it once I get back inside from walking the dog. 🐶

[hollow horizon]

ok great

[wild fox]

Hey so I'm new to this and I've been trying to stream but I keep on getting this, I'm probably doing something wrong and I just want some help

[limber pumice]

I keep getting this error but i dont know why as this was working before

[gritty isle]

Change the URL to https://icanhazdadjoke.com/
This API still works!

[gritty isle]

Is this for YouTube?

[wild fox]

yes

[gritty isle]

Thank you for confirming.

Please follow these steps:

Refreshing the connection between Streamlabs and YouTube will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for YouTube.

6. Navigate back to the Streamlabs web site and log in with your YouTube. This re-establishes the connection.

7. 👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

It's not obvious when you log in, but one of the interstitials will say something like Streamlabs has access to x of 6 service. Click there and make sure that all 6 of the boxes are checked and then proceed through the rest of the log in process.

[wild fox]

ty

[gritty isle]

I have some steps for you to try. Please go through all the Streamlabs settings (click the ⚙️ icon) and screen shot each one or make notes about each setting. The next step will clear the your cache and settings so you'll need those screen shots or notes.

In Streamlabs Desktop, go to Settings > Get Support and click the Delete Cache and Restart button. That will clear the aforementioned cache and settings and restart Streamlabs Desktop.

You won't lose your scenes and sources and widget settings.

You might also need to log back in once Streamlabs Desktop restarts.

Let me know how it goes.

Tip, for those settings pages that are long, you can drag the settings window vertically so you can get it all in one screen shot.

Mine for example (don't copy my settings).

[gritty isle]

You're welcome. Let me know if that resolves your issue. 🤞

[limber pumice]

that work thanks for the fast tech supprt