technical-support

[proper cedar]

Can u direct me to a specific setting within the cloudbot that automatically displays what game is being streamed in chat?

[stone inlet]

how do i connect discord i dont see it

[gritty isle]

Discord isn't a platform you can stream to. If you're a have an active Streamlabs Ultra subscription or have reach Gold level in the Streamlabs All Stars program, you can link your discord and unlock the VIP Support channel.

[silver laurel]

my streamlabs does apper nothing here, what i do?

[wispy latch]

@stone inlet

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

This issue has affected a few people and has resist all troubleshooting efforts. The staff would like you to submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can gather all the information they can to help track what causes this to happen.

[valid sun]

When streaming to twitch, my game lags like frame drops and stutters but if I don't stream it does not occur. What settings might be effecting this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grave ridge]

Hi @gritty isle ive fixed it i dont know how i was just doin everything over and over again hoping something would work. And it worked. I have one question. In the streamlabs console site you can add things as event list and chat . But i want a follower count aswhele. Can i add that and how can i do that?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[lean heart]

Hiya. I am currently setting up streamlabs console and for some reason my alerts in Streamlabs which work fine get distorted when testing them on streamlabs console. Any ideas? 2nd image is in streamlabs console

[gritty isle]

Streamlabs Console only has those components listed in its Component menu. If it’s not there, it doesn’t have it.

[lusty agate]

is this part supposed to be empty on the dashboard

ive been live multiple times doesnt show anything there

[gritty isle]

And you’ve been live with a platform (Twitch, YouTube, Facebook, Trovo, X, or Kick)? Streaming using the custom destination won’t be reported here.

[lusty agate]

yes i have

[gritty isle]

And you have stat emails checked? ✅

[lusty agate]

yes i get those emails

nvm i didnt have those checked for some reason but i stil get the emails with it off

[gritty isle]

Okay. Submit a ticket please: https://support.streamlabs.com/hc/en-us/requests/new. The staff can check your account and see if there’s anything with your analytics not working.

[lusty agate]

i have already just wanted to see if anyone here knew why

[rugged furnace]

I'm not seeing the redeem for the loupedeck, is it because I haven't been subscribed for 7 days or has supplies ran out?

[gritty isle]

You can redeem after being subscribed for 7 days. See the #1342525472847958059 channel.

[gritty isle]

It’s likely an account issue and you won’t be able to fix from your end.

[lusty agate]

ok thanks for trying

[gritty isle]

You’re welcome.

[vivid marsh]

Hi, I didn't know what else to include in the screenshot so it's just the bottom right corner of my streamlabs-
I was recording for about seven hours last night, but when I went to stop the recording, this timer just stayed counting up. Usually it'll just count for a couple seconds at most and then the video will be saved, but this time it just kept going.
I left it to run overnight [and all day today on accident], thinking that maybe it was just taking a while because of how big the video is, but the timer is still going more than 20 hours later.
the file shows up in my folder, but it won't open.

Usually I'd just close streamlabs and record it again some other time, but this is something important to me that can't be replicated so I wanted to try everything I can to get it back if it's even possible- I've already been searching online for whatever I can but it hasn't been much help.

[valid sun]

When streaming to twitch, my game lags like frame drops and stutters but if I don't stream it does not occur. What settings might be effecting this?
It tends to get worse over time and after about 4 hours of streaming I have to end, sometimes restarting seems to help but the problem always reoccurs.

[gritty isle]

Does Streamlabs Desktop report skipped, lagged, or dropped frames?

[valid sun]

It does not nor does twitch.

[marble wind]

@valid sun what's the game in question?

[valid sun]

It isn't necessarily just on my stream its my actual gameplay as well. That might be obvious but just adding it in case.

[gritty isle]

From Streamlabs Desktop, screen shot Settings > Output

[gritty isle]

What’s the Output Resolution set to? 4000 seems a bit low. I’d uncheck enforce streaming service encoder settings.

And what game?

[valid sun]

1280x720 base is 1920x1080 but I seem to lag when using that

The game is legacy steel and sorcery but dark and darker lags as well. The lag is new, within the last week or two.

[gritty isle]

And 1920x1080 is what your monitor is set at?

[valid sun]

yup

[gritty isle]

And you’re splitting your audio?

[valid sun]

Correct.

[gritty isle]

You got a second monitor?

[valid sun]

I do.

[gritty isle]

I’d bring up Task Manager and monitor CPU and GPU usage and see if perhaps one is getting maxed.

[valid sun]

ye the gpu stays somewhat low but cpu is maxed. is there anything I can do to solve that? the games settings are all set as low as I can

[gritty isle]

Are you using the replay buffer perhaps?

[valid sun]

no replay buffer

[gritty isle]

You could create a new Scene Collection, not a new scene, and then rebuild from scratch (don’t copy/paste) your scenes and sources. Could be there is a corrupted scene or source causing higher than normal CPU usage.

[valid sun]

okay I will try that and get back with you tomorrow. thanks for the help and suggestions

[gritty isle]

You’re welcome. @marble wind, any other suggestions?

[marble wind]

@valid sun what's the game in question?

[valid sun]

The game is legacy steel and sorcery but dark and darker lags as well. The lag is new, within the last week or two.

[marble wind]

i would try enabling vsync for a frame rate limiter, then try obs-studio instead of streamlabs desktop

[dense sequoia]

hi! does anyone know why my mic keeps randomly muting? I do have a trigger for it but it will mute when I am not even touching the keyboard.

[stiff parrot]

HOW DO I GET MY STARTING SOON BUTTON BACK 😭

[honest zephyr]

Hello! I've tried to create an api app for my website, did it, but now when I try to view or add points to the users i got this "User does not have twitch" and that's fair, I dont have the twitch linked, because I want to use my YT channel, that its linked. Where the issue can be ? Thanks

https://dev.streamlabs.com/reference/pointsadd_to_all

[urban fable]

This api is for the Twitch Streamlabs extension, it's not for Cloudbot (I assume you are using Cloudbot)

[buoyant island]

hi

[honest zephyr]

Ah... got it, so I do not have any way to connect my local software the the cloudbot loyality system, to add get points with an api

[urban fable]

not that I know of :/

[random maple]

i want to join streamlabs ultra but i have 3 youtube channels will it cover all 3 channels or can you only have 1 youtube channel per streamlabs account? sometimes i stream gaming sometimes i stream politics commentary is it possible to link both channels so not matter which youtube channel im streaming from i can still have the ability to multistream... if that makes sense

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grave ridge]

Thankyou

[broken girder]

hey it's me again today i tried adding youtube subscriber goal to my livestream direct from streamlabs desktop and it isn't showing up, is there something wrong with my programm

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[jolly atlas]

Hey guys. I've been facing an issue where my stream runs fine when im not playing any games. As soon as I start any game, the stream just dies. Does this happen to anyone else? how can i fix this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[austere quarry]

How do I get portrait view when I multi stream to tiktok plz?

[grim river]

ich brauche hilfe

[steady wagon]

hey i wanted to know is there any metod to change my registered email adress in streamlabs dashboard? 🙂

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hardy turret]

Hi, I can't sign into streamlabs at all

[grim river]

na ja hilft mir keiner allso hole ich mir mein 27 euro zurück holen das programm ist leider nicht für deutsche gemacht 50/ nur übersetzt

[vernal lynx]

hey i cant manage how to connect my discord in the stream labs site
?becaus i only have these

i dont see discord

[gritty isle]

You can change the Streamlabs ID email using the following steps:

1. Use this link: https://id.streamlabs.com/security/email
2. Log in to authenticate your original email (that was misspelled).
3. Then, input your new email, and we will send a security code to the new email for you to verify.

[wispy latch]

@vernal lynx

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[vernal lynx]

it dosent work can connect my discord to streamlabs

[gritty isle]

Discord isn't a live streaming platform. We offer no integration with Discord that would provide that capability. What are you trying to accomplish?

[vernal lynx]

ok sorry i understood

[gritty isle]

Yes, you need to connect one of the platforms we have integration with.

[vernal lynx]

i didnt read the message

[hardy turret]

I need help to log into my account to pay for my streamlabs ultra account

[gritty isle]

How can you not login?

[gritty isle]

@hardy turret What happens when you try and log in?

[hardy turret]

i'm getting this message

this

[gritty isle]

Please submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new. We can't troubleshoot this here in Discord. Please include the above screen shot in your ticket.

[tropic wadi]

Hi I was wondering if anybody knows how you overlay YouTube videos on your stream while keeping your cam on?

[astral saddle]

Um I have an issue that idk how to solve, so you see, I’ve been trying to change what accounts are merged but I just can’t figure out how to do it!

It keeps logging me out of both accounts when I just want to log out of one so I can make my twitch account on streamlabs merge with a new YouTube account (pretty much I’m trying to switch to which account twitch is merged with.)

[gritty isle]

You can't do that from within Streamlabs Mobile.

I see the Primary in that account is YouTube.

Log in the Streamlabs web site with that YouTube by clicking this link: https://streamlabs.com/dashboard#/settings/account-settings/platforms. Then unmerge the Twitch.

Then log out of the Streamlabs web site and log in with the new YouTube and then merge the Twitch there.

[tropic wadi]

@gritty isle

[gritty isle]

@tropic wadi

[tropic wadi]

I had a question

[astral saddle]

Thx bro ur a life saver 🙏

[tropic wadi]

… I asked a question?

[gritty isle]

You're welcome.

[gritty isle]

You'd have to add a browser source for the video.

[tropic wadi]

How do you do that?

[prisma star]

Hello

[gritty isle]

Add a Browser Source. Paste in the URL.

[prisma star]

@gritty isle I want to redeem my promotion but the button does not appear in the panel, what do I do?

[tropic wadi]

Right but you can only do that when editing scenes

[gritty isle]

The #1328820002945761433 instructs you to submit a ticket if you need assistance with the promotion. If you've not done that, you can do that here: https://support.streamlabs.com/hc/en-us/requests/new.

[gritty isle]

Yes.

[tropic wadi]

So then..: how do you do that without having to edit scenes, ie during stream

[analog iron]

i dont have button on dashboard. help me please

[gritty isle]

Add a Window Source. Configure the Window Source for your web browser.

[gritty isle]

The #1328820002945761433 instructs you to submit a ticket if you need assistance with the promotion. If you've not done that, you can do that here: https://support.streamlabs.com/hc/en-us/requests/new.

[analog iron]

can't submit ticket because im from russia..

so i asked help here

[gritty isle]

👀

[oak cloud]

Discord is also blocked in russia. if discord is blocked in russia and streamlabs is also blocked in russia, then you can't redeem the promotion

[analog iron]

I have a bypass to sites that are prohibited in Russia

[prisma star]

Who option select for send the ticket?

[gritty isle]

Other

[prisma star]

and....? in the description?

[oak cloud]

yeah, which is illegal by all intents and purposes. So I'm telling you, if you can't submit a ticket, and something is prohbited in your country, you can't redeem it

[analog iron]

uhhhh

[gritty isle]

Write the description of your problem.

[prisma star]

but what do I write

[gritty isle]

Write what your problem is. I can't make that any clearer.

[prisma star]

Don't I have to wait 24 hours for the promotion?

[gritty isle]

I cannot assist with the promotion here in Discord, sorry.

[tropic wadi]

Where do I go to add that?!

[prisma star]

ISN'T THERE SOMEONE WHO CAN HELP US!

[gritty isle]

In the properties of the Window Capture. It should do that automatically when you add the source.

[tropic wadi]

Could you send screenshots?

[gritty isle]

👉 We cannot assist with the promotion in Discord. For assistance with the promotion, you must submit a ticket. Going around and around about that here won't make me provide support for the promotion. 👈

[prisma star]

And when I get an answer?

[gritty isle]

I can't right now. I'm at my regular job and don't have Streamlabs Desktop installed here.

1. Click the plus sign in the Scene Selector.
2. Choose Window Capture.
3. In the properties window, select your web browser and click Done.

[gritty isle]

Tickets are answered in the order they are received. We cannot provide an ETA on a response.

[oak cloud]

you're not listening to Rufus. Please read the #rules plus what you said you would do if you joined this channel (aka not ask about the nitro promotion and reach out to official support). If you can't handle this then you will be removed from the server.

[tropic wadi]

Im only on mobile I don’t have desktop

[gritty isle]

That would have been good to know up front. There's not an easy way to do what you want in Streamlabs Mobile. Best you can do is:

• Edit your scene.
• Click Layers.
• Click the + sign.
• Click "Add a custom item".
• Click "Add s URL".
• In the box, paste in or type the URL you want.
• Click the Add button.

[tropic wadi]

I can but I can’t use the url sadly, it just takes me to a static page

[gritty isle]

Not much I can do about that.

[eternal totem]

Hey y'all, Im new here but having some trouble with collab cam. For whatever reason I can't share my desktop audio to my guest. Any suggestions of what to do?

[gritty isle]

If you're the host, Collab Cam cannot share your desktop audio. https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-collab-cam

[eternal totem]

Any work arounds you'd recommend to be able to allow for my guest to hear desktop audio?

[gritty isle]

I guess you could invite yourself, that might, maybe, cause an echo. 🤷‍♂️

[solid cloak]

What's the problem?

[eternal totem]

Damn, okay appreciate you bro

[gritty isle]

The #1328820002945761433 instructs you to submit a ticket if you need assistance with the promotion. If you've not done that, you can do that here: https://support.streamlabs.com/hc/en-us/requests/new. You agreed to the rules of the #technical-support channel; I see you have the tech access role.

** We cannot assist with the promotion here in Discord. **

[glacial pilot]

what can i do now?

[gritty isle]

The #1328820002945761433 instructs you to submit a ticket if you need assistance with the promotion. If you've not done that, you can do that here: https://support.streamlabs.com/hc/en-us/requests/new. You agreed to the rules of the #technical-support channel; I see you have the tech access role.

** We cannot assist with the promotion here in Discord. **

[glacial pilot]

i made an ticket

[broken girder]

hey it's me again today i tried adding youtube subscriber goal to my livestream direct from streamlabs desktop and it isn't showing up, is there something wrong with my programm

[glacial pilot]

but how many hours do i have to wait?-

[gritty isle]

Tickets are answered in the order they are received. We cannot provide an ETA on a response.

[glacial pilot]

ok

[gritty isle]

You added this: https://streamlabs.com/dashboard#/widgets/followergoal?platform=youtube ?

[pallid musk]

Is anyone else having a issue where image and sound selectors in custom fields in goals is not showing?

[gritty isle]

Did you edit the code for the custom fields in order to provide a method to do that?

[pallid musk]

Thats the default

[pallid musk]

Correct. It works fine in eventlist/alerts. But not in goals

[gritty isle]

Goals don't need images or sounds.

[pallid musk]

Well. yeah. they dont "need" it. but the goal widget im building does

[gritty isle]

While we provide the option for using custom code, we don't provide support for the code itself.

[pallid musk]

This has nothing to do with using any custom code. this is a default thing with SL

[gritty isle]

What default thing?

[pallid musk]

for example. here is the custom fields for event list

[gritty isle]

That's custom HTML or code.

[pallid musk]

That is all the SL default stuff. I've touched nothing

[gritty isle]

What widget are you adding custom code for?

[pallid musk]

just for example. Lets pretend im not coding anything at all.

There is a bug with goals, where using image-input and sound-input. It should give you a box, that will allow you to add either a image/video or sound in. As you can see from the images. The same exact STREAMLABS PROVIDED CODE works correctly in the event list but not in any goal widget.

[gritty isle]

Please submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new. This is not something we can troubleshoot here in Discord.

[pallid musk]

Already did. Just was seeing if anyone was having the same issue and might have gotten a fix for it

[polar osprey]

Is anyone familiar with the problem of streamlabs dashboard not updating from twitch? I recently hit affiliate and changed my password and added two factor. I use OBS studio and streamlabels to show information but for some reason streamlabs dashboard won't pull any of my recent things from twitch. I'm new here

I already submitted a few tickets but it's been over a week since I've heard back

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bleak tangle]

Hey all, I have a really weird problem. Every time I go to streamlabs.com the url is changed to https://streamlabs.com/zh-tw/ and then I get Chinese language, just deleted all my browser cookies and it's still doing it. Does anyone have any ideas?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[frail silo]

I'm having issues setting up my stream for marvel rivals. I've streamed tons of games previously but when I try to stream this game, my stream looks pixilated and choppy. I feel like I've tried everything in streamlabs settings to fix the issues but idk what I'm doing wrong.
Any help would be appreciate!

[hardy turret]

I don't thinkl anyone is gonna answer my ticket till monday

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[broken girder]

yes

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[brazen badger]

Has anyone else reset their Twich password and all of a sudden can't stream from Xbox? I've gone through and made sure that all of my accounts had been disconnected and reconnected with all the settings, hopefully, turned on correctly but Streamlabs Console still won't send through my stream to Twitch.. Any thoughts?

[gritty isle]

If you change your password, all you have to do is log out and log back in. Disconnecting and reconnecting can cause more issues if you don’t perform the process correctly. What exactly did you disconnect and reconnect?

And I’m walking my dog so my responses are delayed by how much he wants to stop and sniff something. Please be patient.

[brazen badger]

I've disconnected and recconnected through Streamlabs, Streamlabs Console, Twitch, and Xbox... I cannot remember in what order I did it though.

[slow cloak]

If I change my password or set up 2FA, will other active sessions be terminated?

[exotic fractal]

Hello - I'm trying to add a ChatBox to OBS Studio and my chat doesn't appear when I test it out. I've done all I can on my end. Anyone help me please?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[terse monolith]

Hello, I don’t have problem, but I have my package included transition but the problem when I put the transition and the be right back the transition and be right back running in the same time and I want the transition start first and the second they’ll be right back screen start

Can you help me to fix this small problem?

[potent pawn]

i need help with using the streamlabs api for sending donation alerts
i'm formatting the json body myself with the api access token obtained from my profile and sending it but it returns 401 unauthorised error
here is the log of the error:

2025-03-02 00:53:55.371 23294-23346 AlertsApi   com.example.upialerts    D  Starting API call with token length: 250
2025-03-02 00:53:55.371 23294-23346 AlertsApi   com.example.upialerts    D  First 4 chars of token: ****...
2025-03-02 00:53:55.371 23294-23346 AlertsApi   com.example.upialerts    D  Request payload: {"skip_alert":"no","name":"Test Donation","message":"This is test donation","amount":1,"currency":"USD"}
2025-03-02 00:53:55.374 23294-23346 AlertsApi    com.example.upialerts   D  Request URL: https://streamlabs.com/api/v2.0/donations
2025-03-02 00:53:55.374 23294-23346 AlertsApi    com.example.upialerts   D  Request headers: accept: application/json
content-type: application/json
Authorization:
2025-03-02 00:53:55.802 23294-23346 AlertsApi    com.example.upialerts   D  Response code: 401
2025-03-02 00:53:55.803 23294-23346 AlertsApi    com.example.upialerts   D  Response headers: date:
content-type: text/html; charset=UTF-8
cache-control: no-cache, private
access-control-allow-origin:*
access-control-allow-methods: GET, POST, PUT, DELETE, OPTIONS
access-control-allow-headers: authorization, content-type
cf-cache-status: DYNAMIC
set-cookie:
server: cloudflare
cf-ray:
2025-03-02 00:53:55.803 23294-23346 AlertsApi     com.example.upialerts  D  Response body: Unauthorized.
2025-03-02 00:53:55.803 23294-23346 AlertsApi     com.example.upialerts  E  API call failed with code: 401
2025-03-02 00:53:55.803 23294-23346 AlertsApi     com.example.upialerts  E  Error response: Unauthorized.
2025-03-02 00:53:55.803 23294-23346 AlertsApi     com.example.upialerts  E  Authentication failed - Invalid token```

[halcyon haven]

hello im trying to add giftsub alert for my kick alerts but i cant but diffrent alert for every gift sub how to fix it

[languid stone]

having trouble getting marvel rivals to game capture

[stiff parrot]

@gritty isle i lost my starting soon button how do i get it back 😭

[gritty isle]

Hey, I’m at the dog park right now and thus not available for support. Where do you expect this button to appear?

[potent pawn]

hi Rufus, hope I'm not pestering you too much but could you please tell me where should I post my query so that it could be resolved, like who should I contact who might know about my issue?

[gritty isle]

In this channel. You can always submit a a ticket if no one around is available or knowledgeable about your issue: https://support.streamlabs.com/hc/en-us/requests/new. Note that tickets are answered in the order they are received and there is currently an abnormal high volume of tickets, so we can't offer an ETA on a response. If you'd like to just post your issue here and see if I can assist you whilst I'm in between throwing the ball sessions.

[potent pawn]

ohh thanks, i didn't know about tickets
much love to you❤️

[stiff parrot]

like i deleted the wrong one i had 2

[quartz tree]

anyone able to help me? I'm having an issue where rocket league game and audio captures isn't showing up in the settings menu, any chance someone can help me out?

I am getting rl started back up, when I tried to do it this morning it wouldn't work so I ain't sure if it is a setting I am messing up or what (update when I opened my game up it isn't showing up still)

[gritty isle]

Are these Sources?

[quartz tree]

wait I found a work around done game capture, just I got to find audio

yeah i'm not sure where to look for audio capture because I don't want to use a different capture output for rocket league and discord

[quartz tree]

hey rufus, any chance you know how to capture game audio without having to use a audio output on a computer?

nevermind I found it, had to use a beta item which ik can change at any time

okay so after some easy troubleshooting I gotten everything to work, just had to use a beta system

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[stiff parrot]

yes

[gritty isle]

Then just recreate the source.

[stiff parrot]

i dont have phobe or editer programs

[gritty isle]

So you deleted the media file for a particular source? If you haven't emptied the Trash on your computer, it might be in the Recycle Bin.

[stiff parrot]

AND i dont know how to make photo

nope..

then i can get a new theme right?

[gritty isle]

Sure. Just search for Free in the Theme Store.

[stiff parrot]

k

[stiff parrot]

i dont have that 😭

option

[gritty isle]

IF you don't have that pane expanded, click here

[stiff parrot]

i drawed on the wrong spot

[gritty isle]

Click Overlays

[stiff parrot]

ohh there

[gritty isle]

Yup.

[stiff parrot]

Also why when i put game capture and put My game it says its not a game so it wont allow it

[gritty isle]

Some games have anti-cheat features that don't work with Game Capture. Some games you have to have running before Game Capture will hook. Some games, you have change the Mode from "Automatic" to one of the other options.

[stiff parrot]

let me open my game and see

[gritty isle]

For example, Valorant and Roblox cannot be captured with Game Capture and you have to use Window Capture instead.

I'll be back later. 👋

[frail silo]

I'm having issues setting up my stream for marvel rivals. I've streamed tons of games previously but when I try to stream this game, my stream looks pixilated and choppy. I feel like I've tried everything in streamlabs settings to fix the issues but idk what I'm doing wrong.
Any help would be appreciated!

[rose vine]

I'm having trouble setting up my stream.
1: It completely took away my Ultra
2: It wiped the program clean so that every time I clicked open Streamlabs on my laptop, it would act as if I've opened it up for the first time

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[wheat cape]

Hi. I can't log in to my Youtube account through Streamlabs website. I keep getting this message " User identifier missing. ". What should i do?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Read the dialog boxes carefully. On this one, if it says X of 6 services, open each one and tick the missing ones. The continue through the log in process.

[ocean berry]

Hello. I'm having an issue, whenever I put Valorant into Game capture, the whole game crashes. but if I remove it from Game Capture then everything runs fine. Is there a solution?

My friend is having the same issue

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

Remove all Game Capture sources related to the game you're trying to capture
Set the game to either windowed mode or borderless windowed mode
Add a new Window Capture source
Select your game from the window list
Change the Capture Method to "Windows 10"

[ocean berry]

I will try this. Thank u so much!

[gritty isle]

You're welcome!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[terse monolith]

“I have a small problem, and the last time I told you, I didn’t get any response. So I hope you can help me with my obvious problem, which is opening the stream. My problem is very simple, but I don’t know what the solution is. The problem I’m facing is that my theme has a transition and a chat video. My problem here is: the transition and the chat start at the same time, and I want them to start separately. Let me explain more: I want the transition to start first, and when the transition ends, I want the chat to start because the transition has a specific effect on the chat, and the chat has another effect when it starts. I don’t know how to make that work in Streamlabs: let the transition finish first, and after the transition, the chat starts. Can you help me?”

[terse monolith]

@gritty isle

[stray citrus]

Hey there! Please do not ping our staff unless they are actively assisting you. There is a good chance they're unavailable if they aren't active in this channel.

To answer your question, this wouldn't be possible to set up to happen automatically. I'm sorry about that. You would have to start the transition, then set up a hot key to hide/show your chat after the transition has ended.

Please let me know if you have any questions about this.

[cobalt sage]

Is there a way to add a shake filter to the Streamlabs Desktop app, when streaming? I stream in VR and want to reduce the shakiness. I seem to be able to add a plugin to OBS to do it, but OBS is unstable and crashes or eats up a lot of GPU and CPU, Streamlabs desktop app seem to work really well, but not sure if I can add filter for VR?

[brazen badger]

I cannot get my Stream to go through to Twitch from Streamlabs Console even though everything is connected and merged. I’ve recently changed my password and logged out of everything making me re log in, for safety reasons, but now it only connects to Streamlabs Console. Any advice?

[tired oasis]

Hello! I use streamlabs console and stream from Xbox but for the last two-ish weeks I've been having consistent disconnects and interruptions with no signs of internet problems and the connection is more than stable.

I use the Xbox series and today alone my stream was disconnected four times in 3.5 hours which meant I was constantly putting my stream back up, aswell as my viewers having to refresh every time.

This issue has now become one of my biggest pet peeves about the service. For a paid service I shouldn't be encountering these issues. Is there any known resolves? I would genuinely hate to be forced out of using SLC due to this, but it's been every stream for the past few weeks.

[delicate wraith]

twitch and youtube work in multistream but when iu add kick it doesnt work... any tips

[quiet bronze]

Anyone know why my stream preview looks bad?
The colors are off and graphics are pixelated.

[stray citrus]

Hi there! Thanks so much for reaching out about this, and I'm sorry this is giving you trouble. Do you receive an error when going live? Or does the broadcast just not show up on Kick?

[eternal raft]

Is there a problem at the login?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cosmic quest]

Hey guys, having issue with not being able to hear any of my alerts through my headphone when a Follow or Sub comes through, it can be heard on stream but I cant hear it myself. Tried changing Audio Monitoring etc from googling but still nothing. Everything else works but Alerts. Could anyone possibly help?

[gritty isle]

Can you go into your Streamlabs Desktop Settings > Advanced > Audio and change your audio monitoring device to "default"?

Then close Streamlabs Desktop, re-launch it as admin (right-click the desktop icon, run as admin)

Then go back into the same settings area and change your audio monitoring device back to the device you'd like to hear audio.

[eternal raft]

i need help for login

[cosmic quest]

Amazing that worked thank you so much <3

[gritty isle]

You’re welcome!

[mossy ridge]

is there anything i can use too allow me too hear when someone says something in chat - like a sound notification?

[modern forum]

Hello! I upgraded my steamlabs a couple weeks ago using the "annual" payments in order to recieve the Elgato Streamdeck. However it has been well over a week and i still have not recieved my gift code!

[tired oasis]

Anyone else?

[upper sage]

I don’t have application audio capture on my desktop, is there a way to make a discord audio?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[hard cape]

everytime i try to purchase ultra it says error payment didnt go thru even though im signed in and my money is in bank and everything is correct

[gritty isle]

For issues involving payments, you'll have to submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new.

[gritty isle]

Nothing for the embedded chat dock but if you're using the Chatbox Widget, you can enable the notification sound.
https://streamlabs.com/content-hub/post/chat-notifications

[mossy ridge]

@gritty isle ty

[gritty isle]

Please go into your Account Settings on the Streamlabs Console web site. If you have a specific region set, like in the screen shot below, select Automatic and see if you still experience these disconnects.

If you still experience these disconnects, please change your destination from Streamlabs to Twitch and see how it goes.

[magic fable]

hello so 2 days ago I had no problem streaming league and since yesterday I can't get rid of this blackscreen and yes game is on borderless, and indeed I also tried high performance or power saving options from graphics settings, I tried your guide from the internet, but still nothing works, please help me out

[empty mirage]

If I disable all sub alert variations will the default one automatically take their place with the correct text (re-sub, gift sub, etc.)? Also, I added a variation to randomly replace the default one, but the message template text is set for resubs, will this variation randomly replace first time subs and the rest of the variations I disabled (re-sub, gift sub, etc.)? Thanks.

[graceful mist]

By

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[brazen badger]

I could still use some help with this..

[tired oasis]

I've already done both of these. It runs perfectly fine on normal Twitch, and on the other paid service, Lightstream.

However, for some reason, on SLC, it disconnects quite frequently.

[gritty isle]

Okay, thanks for trying those. Please go ahead and submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new. Tickets are answered in the order they are received and there's a high volume of tickets lately.

[gritty isle]

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[tired oasis]

Of course! I did that yesterday and it got instantly closed with a feedback email returned BUT I did also send a email and then I got an email back to say a ticket had been opened afterwards, so unsure what happened there but hopefully this'll sort things!

[gritty isle]

Did you click one of the "helpful" links in that first email? If so, that tells the system that that link resolved your issue and the system closes your ticket.

[brazen badger]

That worked, thank you so much! I’ve been struggling with this for so long. You have no idea. ❤️

[gritty isle]

You're welcome! Glad that resolved your issue!

@trim hatch On a Windows based computer, unless you changed it, recordings are store in your Videos folder.

[tired oasis]

I didn't. But it's okay! I'm sure someone will get back to me.

I didn't even get a email confirmation for the first ticket I submitted, just a feedback email.

But I did open a new one and it seems fine.

[gritty isle]

Perfect!

[warm gust]

I recently added loyalty system. And added a sound effect in the store to redeem. But only the sound effects appear in stream with default visual. Should I only add a image. I have a gif.
Hope you understand what I'm trying to say.

[gritty isle]

If you specified the GIF when you setup the item in the Cloudbot Loyalty Store, like my example (first image) below,

you should go to the Cloudbot Redemption Alert and toggle off the circled setting (second image) and save the settings.

[warm gust]

Thank you for the support. Rock on Rufus

[gritty isle]

You're welcome. The wording on that setting is confusing.

[warm gust]

One little thing Rufus. Where can I find the cloud bot redemption settings.

[gritty isle]

Right here: https://streamlabs.com/dashboard#/alertbox/general/cloud_bot_redemption

[warm gust]

Thank you again Sir

[gritty isle]

You're welcome.

[hardy turret]

Hi @gritty isle I made 3 tickets about my account issue of not being able to log in to pay for ultra and no one answered me. can you help on what is blocking me from signing in?

[runic nymph]

Hi, can i ask here for some help regarding my streamlabs account?

[gritty isle]

Please don't submit multiple tickets! Tickets are answered in the order they are received. There is an abnormally high volume of tickets that's slowing down the process.

The staff prefers that if you have a ticket open, that you work with them via the ticket other than trying to also work it here where us Volunteers might give duplicate troubleshooting or conflicting information.

For some issues, only the staff can work them as the Volunteers aren't Streamlabs employees and thus we have no access to their internal systems.

@hardy turret Looking back, you issue will definitely need to be looked at by a staff member. I would have no idea why that is happening with your accout nor have any troubleshooting steps for you.

[gritty isle]

What exactly is the issue? Depending on the issue, you might have to submit a ticket.

[hardy turret]

I cant login or pay my bill

[runic nymph]

i logged into streamlabs with my email and there is an unknown X account linked on my stream labs

[gritty isle]

I understand your issue. That reply was for bobacorelli.

[gritty isle]

If you signed in with your Streamlabs ID, you should be able to go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and unmerge the unwanted X account.

[runic nymph]

oh thanks it worked

i just updated my password and two factor so it doesnt happend again

[gritty isle]

You're welcome!

[gritty isle]

Always a good idea! Use a strong password with a minimum of 16 characters with upper and lower case letters, numbers, and symbols.

[runic nymph]

🫡

[sage leaf]

I set up a domain for the website last week and it's still not connected. can't find anything other than it saying "Domain setup in process"

[hardy turret]

sorry work, the message i get is: Can't complete request. Contact Support.

[gritty isle]

Sounds like you have an active Streamlabs Ultra subscription.

Please link you discord per the tagged instructions below and ask again in the VIP Support channel. Only the staff can assist with custom domain issues.

[wispy latch]

@sage leaf

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Yes, I'm aware of your issue. There's no way for me to troubleshoot that here in Discord. Only the staff can do that via the ticket you've submitted.

[hardy turret]

ok, it's just been 4 days and no response

[sage leaf]

thank you! 🙂

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

I understand and I’m sorry about that. Just be patient. I get this process is frustrating and seemingly slow. I can’t do anything about that.

[gritty isle]

You’re welcome!

[sonic sable]

@stray citrus i'm here .... I did not save whatever I had iut's imported all my old stuff only

[stray citrus]

Thank you for hopping over here! I have some steps I'd like to have you try as this is a bug that many users are running into these last few months. Just one moment, and I'll send the steps below.

[sonic sable]

@stray citrus well I didn't save anything as I didn't expect this problem to occur I logged in and it's only imported stuff i used years ago

[stray citrus]

-Close Streamlabs Desktop
-Open your Task Manager. (Press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager)
-Select "More Details" at the bottom if you don't see the percentages of resources used
-Check for any running programs called "Streamlabs," "Electron," or "Obs64"
-If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1
-Launch Streamlabas Desktop

Will you let me know if you see your scenes/sources after following these steps?

[sonic sable]

@stray citrus well i tried to fix the problem by re-logging in and clicking the import options but my scenes wasn't from obs studio would this not now affect it?

[stray citrus]

You can still follow the steps I sent, but you can also check this menu here to see if your scene collections are in this menu below (it's possible they are inactive now that you imported your old settings)

[sonic sable]

Done all of that and now it;s still on the same screen with all the same scenes it previously imported in a panic

[peak token]

Hi

[sonic sable]

These are all older scenes from obs and all not the scenes I had

[maiden ruin]

Is there a way to enable Logitech Blue Voice while streaming on Streamlabs with my Yeti Blue mic?

[peak token]

Who can help me?

[stray citrus]

I can try and restore a backup for you. Do you know the name of the collection you've been using?

[peak token]

I have this problem: Since this morning I can't get the streamlabs obs alert window to work. However, on the web page it works and is active, only on the desktop app it doesn't work. As if it wasn't active at all, I also tried to use the browser page as a source, but nothing, as if it didn't want to read the alerts at all. Could anyone help me?

[sonic sable]

@stray citrus These was the correct scenes , but when I logged out to fix and try to re-import them as it was showing like a tiktok video setting it imported the other scenes somehow

[stray citrus]

I tried restoring a couple of backups for you. Can you check that scene collection menu again to see if you see my restored backups for "MAIN"?

You may want to restart Streamlabs Desktop first.

[sonic sable]

@stray citrus there is another scene called "MAIN" which is the wrong one that it pulled from years ago i'll try the restart now and search through them

@stray citrus this seems to be correct is there something I can do to prevent this as that would of took me years to work out again

[stray citrus]

I'm glad to hear that seems to be the right one! That's a great question - let me double-check to see if there are any preventative measures that users can take to avoid this bug here.

I'll be right back with you!

[sonic sable]

@stray citrus yes because I cannot afford to lose that again it already cost me alot just to go down

[peak token]

Ash, sorry to bother you, could you help me too?

[sonic sable]

one thing at a time antox she is a human also be patient

[peak token]

Oh yes, i'm sorry

And I'm a little angry because suddenly streamlabs doesn't work for me

[stray citrus]

It doesn't look like there are many preventative measures that you can take, but I would recommend the following:

1. Restart your PC inbetween closing/launching Streamlabs
2. Be sure Streamlabs Desktop is allowed through your Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall
3. If you have any anti-virus, be sure Streamlabs Desktop is allowed through as an exception

[sonic sable]

@stray citrus what about backing up the cenes how?

[stray citrus]

Hey there - I'll check to see if I can find the answer for this for you. 🫡

[stray citrus]

I'll help you check on this in just a moment - I appreciate your patience.

[peak token]

No no sorry, with all the calm in the world, no problem, thanks for your availability

[stray citrus]

Your scenes are automatically backed up to the cloud, so that is how I was able to restore them on my end. If you'd like to create a manual backup of your scenes, you can do this by going into your Streamlabs Desktop Settings > Scene Collections > "Export Overlay File"

That should create a local backup and save it to your drive.

[sonic sable]

ok

[stray citrus]

@maiden ruin After checking into this, it looks like all you should need to do is enable this setting in the GHub software, and Streamlabs Desktop should pull from those settings without any further action needed on your end.

[maiden ruin]

@stray citrus where is that

[stray citrus]

Are you asking where the Ghub software is? Or something else? I just want to be sure I understand your question.

[stray citrus]

Hey there! I'm sorry you're having trouble with your alertbox. So everything works on Streamlabs.com (you can see/hear your alert), but you can't see OR hear your alerts in Streamlabs Desktop? Do I have that right?

[stray citrus]

Please let me know if you have any questions at all, and my apologies for the inconvenience again. 🙏

[maiden ruin]

@stray citrus I have watched that turtorial, my Ghub doesn't show that

[peak token]

Exactly

[peak token]

via web page it works fine, but on streamlabs desktop it seems like it doesn't capture it at all

[stray citrus]

I wouldn't be able to troubleshoot why Ghub isn't showing a particular setting - I'm very sorry! I would recommend reaching out to Logitech support for troubleshooting that software as that is outside of my realm of expertise unfortunately. 😦

[stray citrus]

Got it! I'm going to check into your account to do some testing - I'll be right back with you!

[peak token]

TY

[stray citrus]

I tested in my Streamlabs Desktop software, and it worked for me, so I bet we just need to do a bit of troubleshooting here. Are you able to try these steps and let me know if this helps?

1. Log out of Streamlabs Desktop
2. Clear your Streamlabs Desktop browser cache
   -Close Streamlabs Desktop
   -Hit the Windows key + R
   -Paste this and hit enter %appdata%/slobs-client/plugin_config/obs-browser
   -Delete the cache folder
   -Launch Streamlabs Desktop as administrator (to do this, right-click Streamlabs Desktop > select "run as administrator")
3. Delete your alert box source > re-add your alertbox source

Are you able to try these steps and let me know if this helps?

[wary crane]

Hello I’m stuffing to find an answer, when I set up a dono goal is the money held onto until the goal is met? Usually it goes straight into my PayPal but I didn’t this time.

[gritty isle]

Donations are not held by Streamlabs, even if your using the Donation Goal Widget. We cannot assist with issues involving money in Discord. Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

NOTE: Tickets are answered in the order they are received.

NOTE: There is a high volume of tickets so it is taking longer to work through the back log. Please be patient.

[wary crane]

Alright I thought so but I just wanted to double check thank you.

[peak token]

nothing, it didn't work

[gritty isle]

You're welcome.

[stray citrus]

So the testing buttons don't respond at all, no alert image or audio?

[peak token]

Nothing

[stray citrus]

If you go into your Streamlabs Desktop Settings > Scene Collections > "Create Scene Collection", then add an alert box to that new collection, does that help? I wonder if the issue is specific to your current collection.

[peak token]

No, I already tried to create another one but same thing, it doesn't work

[peak token]

if you want I can stream it to you in a room

[stray citrus]

I'm unable to assist in a call/in DMs. I'm sorry about that. I'm about to be off-shift, so I won't be available in the server for much longer. If you'd like, you can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new and let me know what the ticket number is. Then when I'm back in the office tomorrow, I can look into this further.

That's not to say someone else in the server can't assist because someone else might have an idea! But if you want to continue working with me directly, I won't be available for a bit until tomorrow. 😦 My apologies!

[peak token]

Ok ok, thanks for trying to help me

[gritty isle]

@peak token Please try this: In Streamlabs Desktop, go to Settings > Advanced > Sources, uncheck 'Enable browser source hardware acceleration', save the settings, restart Streamlabs Desktop, and test again.

[peak token]

Nothing

[gritty isle]

Screen shot the whole Streamlabs Desktop window with the Scene where you have the Alert Box Widget.

[gritty isle]

What kind of source is the Alert Box?

[peak token]

if you want, I can stream the desktop in a channel, but continue chatting

[gritty isle]

No, I can't provide support in that way, sorry.

If you replay an alert from your Mini Feed, like that follow at the top of the list, you don't see and hear the alert in the preview window in Streamlabs Desktop?

[peak token]

Nope, but on the streamlabs web page yes

[gritty isle]

Very strange. I'd go ahead and submit a ticket then: https://support.streamlabs.com/hc/en-us/requests/new

With the troubleshooting from Ash, I can't see why this isn't working for you.

[signal iris]

So I recently recorded a video for my YouTube channel on Streamlabs then uploaded to the video editor to fix something with the music, but recently found out there was no problem with the music but now I cannot redownload the same video file back due to this error: “Interrutped:Network error”

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[muted mason]

I'm having the same troubles here as many people have in the past, but it doesn't seem anyone has found a solution in this text channel. Does anyone know how to fix video capture "configure video" button not working in streamlabs desktop? Specifically for capture cards

[jovial talon]

hey so i had permission to stream on tiktok and i open my streamlabs today and it says in dont have perms how does that work

[gritty isle]

You'd have to reach out to TikTok on that.

TikTok alone grants or revokes permission for live wth Streamlabs. Streamlabs has no input on their decisions and cannot see why they made a particular decision.

[jovial talon]

Ok is it normal that im able to stream normally but not able to stream from PC. Like i havent lost my live privs so hella confused. Has this happened to anyone else

[gritty isle]

Streaming to TikTok with Streamlabs requires permission. TikTok can revoke that permission. You can go here and see what it says: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US.

"Normal" streaming to platforms like Twitch, YouTube, Facebook, etc, don't require advance permission.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[true condor]

I can't find an email that shows me that my subscription has been cancelled, but the subscriptions section says that it has been cancelled, so it shouldn't be active anymore, and the cancel button is gone. So do I have a subscription or don't I?

[gritty isle]

We can’t answer that here as Volunteers aren’t Streamlabs employees and thus we have no access to their internal systems. If the site show you don’t have a subscription and there isn’t a cancel button, you subscription is likely cancelled. Have you logged out of the web site and logged back in to double check?

[true condor]

yes I have nothing changed let's see if I still have money for food next month or if I have 150€ less in my pocket haha

[gritty isle]

Well, if you would like clarification, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

Tickets are answered in the order they are received.

There is an high volume of tickets these days so there is a large back log to work through. Please be patient.

[gritty isle]

@pearl socket. https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[pearl socket]

thank you

[finite trellis]

How can I connect my discord with streamlabs on cell phone

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[wispy latch]

@finite trellis

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hardy shard]

my youtube channel is able but your system says I need to activate youtube live stream

[reef pecan]

Hey I notice some widgets, some custom web browsers dont work correctly inside Streamlabs. For example:
This here shows like this, but the widget is suppose to have some transparency and round corners

But when I disabled "browser source hardware accelaration" it fixes the problem. Has a "quick fix". I tested the browser source in OBS is perfectly working fine, no need to disable anything. You guys know why this happens? Thank you!

[cinder matrix]

can someone please help me? i suddenly cannot free transform any of my sources. the drag points on the corners arent there and using the alt trick doesnt work. does anyone have an solutions? the source is visible and not locked

[gritty isle]

Go into the Layout Editor. If you have the Stream Preview, swap it out for the Editor Display. You cannot move and adjust sources with the Stream Preview.

[cinder matrix]

i was always able to before, i dont understand why that changed upon opening the software today

[cinder matrix]

update: im dumb, when i redid my layout i deleted editor 🙃

[austere drum]

I was live and for the first time in the general Chat I also saw messages from TikTok. What's going on?

[stray citrus]

Hey there! TikTok currently has "unofficial" chat support - it has some bugs, so we haven't officially announced that we're supporting it yet.

[austere drum]

Ok but do you know if it will continue to be seen in the general chat in the future. It was very convenient to have all the chats together including Tiktok

[stray citrus]

Yes, that's the plan! If it seems inconsistent right now, it's because we're actively working with TikTok to stabilize this feature as much as possible. The goal is to implement TikTok chat into Desktop, however, so you can view all of your chats in one place. 🙏 It's a work in progress!

[austere drum]

❤️

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[iron crown]

I've gotten multiple superchats today and none of th em posted and are not in the recent events. My accounts are merged and the test alert works though.

[lost sedge]

So I’ve been using replay buffer so i can use streamlabs as a clipping software when im not streaming/recording. I have the time limit set to 2 minutes however it usually only captures between 60 and 70 seconds. Is there any specific reason this is happening do yall have any suggestions on how to help fix this?

[zealous moth]

Help, my alerts dont play audio anymore. Testing on the website preview it works fine but when launching the browser source theres no audio at all

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[robust inlet]

Hey guys, I can't seem to get the help bubble on the website to work at all, I already tried logging out and back in. Does anyone have any tips on what it could be?

[eternal hollow]

Hey everyone. I am having a black screen when I play League. I finally got it to work and my FPS dropped to 0-20, basically making the game unplayable. Sadly I've had this issue on both OBS and Streamlabs (which is why I switched to Streamlabs cause I couldn't fix it on OBS). I hvae tried loads of troubleshooting, none of which seems to help.

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[robust inlet]

Yes, I got the annual last Monday

[gritty isle]

And you logged in the web site with the same account that has Ultra?

[robust inlet]

@gritty isle Yes, I only have one account

[gritty isle]

Okay, I’m not sure what’s up with the bubble but for here, please link your discord and gain access to the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

@robust inlet

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[robust inlet]

Will do, thank you!

[gritty isle]

You’re welcome!

[karmic depot]

Hello, my youtube and twitch accounts will not merge, what can I do to fix this?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[karmic depot]

yes i have ultra

[wispy latch]

@karmic depot

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Please link your discord and gain access to the VIP Support channel, see the tagged instructions above. This is one of your subscriber benefits.

[gritty isle]

Make sure Streamlabs is banned on your channel. For Twitch, try typing /unban streamlabs in your chat. For YouTube, make sure Streamlabs is a Standard Moderator and not a Managing Moderator (there is a difference).

[stone cedar]

I am an Ultra user trying to connect my gmail (which has a youtube account) to the cloudbot and keep getting "Internal Exception". Connecting the twitch bot worked fine.

[gritty isle]

Link your discord per the tagged instructions below and gain access to the VIP Support channel and ask again there.

[wispy latch]

@stone cedar

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[hollow idol]

for 2 years i have been trying to trouble shoot this my most recent follow and the alert box for follows has not been working and i cannot find any fix

[limber widget]

Hi, quick question... I'm trying to set up a new acct but it will not accept my outlook email address... Any reason for that?

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. That’s something we can’t troubleshoot here in Discord.

[limber widget]

okay... thank you!

[gritty isle]

You’re welcome!

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[hollow idol]

I did this and got a new follower it did not work

[gritty isle]

Did you change your name on Twitch?

[gritty isle]

Let’s check. Please go to https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection.

If you go here, does the correct Twitch channel show? https://streamlabs.com/dashboard#/settings/account-settings/platforms

[hollow idol]

No stream labs

[gritty isle]

Did you log in in Streamlabs Desktop?

The correct account?

[hollow idol]

I did the steps above and it didn’t solve it

[gritty isle]

Log in at the Streamlabs web site with your Twitch.

[hollow idol]

Done

[gritty isle]

Now see if you have Streamlabs connection on Twitch. And if so, perform step 7 from above again.

[hollow idol]

Done

[gritty isle]

Post the link to your Twitch channel. I don’t see it linked on your discord profile.

[gritty isle]

Screenshot the Streamlabs connection on your Twitch please.

[gritty isle]

And is the twitch linked on your discord profile the correct channel?

[hollow idol]

Yes

[gritty isle]

I followed you. Did you see it?

[hollow idol]

Nope

It didn’t show up in my recent events

[gritty isle]

Please submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new

[unborn glen]

Guys why does stream go pixelated on mobile without letting us know on pro? How do you know avoid and trobuleshoot? Streaming custom to multiple destinations through restream

[gritty isle]

You’re welcome.

[gritty isle]

Post the link to your twitch channel please.

[hollow idol]

Twitch.tv/tasteslikechicn

[gritty isle]

The staff reset your alert box and followed you. You now see follows again.

[hollow idol]

I see it in my list can you have someone else do it so I can confirm my alert box is working please

[gritty isle]

There’s no one else available at the moment, sorry. You’ll need a brand new, never ever followed you to test. An unfollow/refollowmwont trigger an alert. That done to prevent spamming your alerts.

[gritty isle]

That’s hard troubleshoot. Are you on WiFi or mobile data?

[hollow idol]

I just got a new follower and can confirm it works thank you so much for your help this night I’ve waited 2 years for this fix

[gritty isle]

Yay!!! Your welcome!

[silk cradle]

Dumb question maybe? But I am trying to help a friend. He has a stream deck and he is trying to use Streamlabs but cannot find the plugin for it. Any guidance on how to set that up?

[gusty umbra]

https://marketplace.elgato.com/product/streamlabs-desktop-e893112f-4dc0-42ee-aacb-75171eb8da96

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[austere drum]

Hi, I'm going to ask a question that seems stupid but I always wonder. I've been going for years with millions of views and viewers but I've never changed the layout of the Chat because I've never understood how to do it in a simple way without going crazy with the code.
Does anyone have an idea how to do it? I see it done by streamers with 10 viewers and I've never understood how to do it 😄

[open flume]

Guys can i know when free n!tro will end?

[gusty umbra]

March 18th at 1300. You can find all the info in the #1328820002945761433 channel

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[vivid lichen]

this is my friend account and he has never used n!tro before,How to fix?

[gritty isle]

Read the post in the #1328820002945761433 channel. It has all the information you need.

[vivid lichen]

I read the whole thing and nothing helped me, that account is also eligible to receive

[gritty isle]

Again, all the information is there. I invite you to read again.

[vivid lichen]

oops ,im sorry ,i has skipped the big text

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[timber flare]

1741270030-3b020147-a951-4d2d-a104-79b4f42d1420

Failed to fetch settings from YouTube
There was an error fetching your channel information. You can try fetching the information again or you can just go live. If this error persists, you can try logging out and back in.
connection failed

400 https://streamlabs.com/api/v5/slobs/youtube/token

[gritty isle]

Log out in Streamlabs Desktop.
Wait a minute or two.
Log back in.

[wispy latch]

@timber flare
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[gritty isle]

And us Volunteers don’t have access to the Diagnostic Reports.

[austere drum]

Hi, I'm going to ask a question that seems stupid but I always wonder. I've been going for years with millions of views and viewers but I've never changed the layout of the Chat because I've never understood how to do it in a simple way without going crazy with the code.
Does anyone have an idea how to do it? I see it done by streamers with 10 viewers and I've never understood how to do it 😄

[spring quail]

where can i get help with something streamlabs related
im trying to add a counter from commands that shows on screen and cant get it to work ive look up everything i can and dont see how to get it to work

[rugged lily]

Hi I cannot seem to login into podcast editor with my streamlabs id for some reason. I can login to cross clip, video editor and talk studio just fine with the streamlabs id. Is streamlabs having issues with podcast editor? Just curious.

[potent spade]

Hey is the Ultramembership 19.99 a month right

[rugged lily]

27 USD now

[potent spade]

OK

[rugged lily]

If anyone from streamlabs can help with the last message I posted please message me

[gritty isle]

What happens when you try and log in to the Postcast Editor with your Streamlabs ID. Post a screen shot of what you see. Likely this will require a ticket since it seems isolated to just the Podcast Editor.

[rugged lily]

If need me to do a live screen share I don't mind

[gritty isle]

Yeah, that is strange and I'm not sure how to troubleshoot that, to be honest.

You could try deleting any cookies relating to podcasteditor.streamlabs.com and the completely restart your web browser and try againn - don't just open a new tab or window.

But to protect your privacy, please delete those images.

[rugged lily]

I tried deleting cookies still same thing

I have the ultra plan

[gritty isle]

Go ahead and link your discord per the tagged instructions below.

That gains you access to the VIP Support channel here in the Streamlabs Discord.

Then ask over there about this.

[wispy latch]

@rugged lily

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[crystal wing]

Question about multicasting - I was able to find this from 2017 : Multicast: You will be able to multicast your video to multiple platforms using our server backend. Does this mean that I send a single feed to Streamlabs, and they send it to the selected destinations?

[gritty isle]

Correct.

[crystal wing]

That is amazing. Vimeo charges over a grand a year for that functionality. Looks like I'll be switching over to Streamlabs. Thanks bud!

[gritty isle]

You're welcome!

[agile blade]

i don't want to show my streamlabs while i am recoarding pls help me

[gritty isle]

Are you using Display or Screen capture? Those capture methods will record everything is displayed on your screen, hence their name. If what you're recording is not a game, I'd suggest using Window Capture instead. Window Capture only captures the assigned window.

[spring quail]

on the credits wedgit will it only work if im live? im trying to test it but its not scrolling when i go to the scene

[agile blade]

i an using Screen capture

[spring quail]

use window capture and tell it what to capture, screen just shows the screen and all thats on it

[gritty isle]

Yes, you have to be live for the Credits Widget actually work. If you're streaming to YouTube, you can go live with a Private stream to test - note though that Cloudbot doesn't work with YouTube's Private and Unlisted streams.

[gritty isle]

Yes, I'd use Window Capture if you're not capturing a game.

[strange sand]

does anyone know a way to stream talk studio through OBS or SL-desktop as a scene itself, or part of a scene?

[gritty isle]

You could do that with Window Capture I suppose.

[gaunt tide]

i cant see the nxtro card on dashboard

[gusty umbra]

Please look at the #1328820002945761433 channel. If you don’t have the option, it means your account is too new. You need to wait 24h. If it still doesn’t show, follow the instructions to create a ticket.

[gaunt tide]

k

[keen coyote]

I tried to redeem the code but it says its alredy claimed!

Here

[gritty isle]

Read the post in the #1328820002945761433 channel. It has all the information you need.

[keen coyote]

Already sent a ticket to the support thanks again

[gritty badge]

I’m having an issue where as soon as I put SL into dual output mode. Only one output works and the other is all disorientated.

[rare surge]

how do i add the twitch channel support alerts so they play on my streamlabs desktop app?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@jade rivet Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[rare surge]

how do i add twitch channel point alerts to my streamlabs desktop?

[gritty isle]

We don't have support for alerts on Twitch Channel Points.

[gritty badge]

I’m having an issue where as soon as I put SL into dual output mode. Only one output works and the other is all disorientated.

[scenic sparrow]

does anyone know how to fix tts where if i test it, for example if i click on "subscription" it says "this is a subscription test" how do i change it so it says something else?

[gritty isle]

You can’t change the TTS test message.

[scenic sparrow]

how do i do that

[gritty isle]

Sorry typo.

That’s not changeable.

[scenic sparrow]

i was able to do it before

so i cant add to the message or anything?

[gritty isle]

Do you mean specially you want to change what is spoken during the test message itself or change was is spoke during an actual subscription alert? The test message itself cannot be changed.

[scenic sparrow]

to change itself, i dont remember how i got it to work before but i was able to do it

[gritty isle]

If you enable the Message Template, then users can type their own message.

[scenic sparrow]

like, i wanted the tts to say something like "meet {name}, our newest subscriber" before it gives the default test alert responce

i know there was a way for me to do that.. im 100% sure

i even tried to find answers on google, youtube, the main streamlabs support site, and i've gotten no answers that help in this case

[gritty badge]

I’m having an issue where as soon as I put SL into dual output mode. Only one output works and the other is all disorientated.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[neon perch]

i have a browser source for alerts via twitch.com twitch alerts.. and its not working.. and also the mini feed wont show relevant information.. for some reason its showing activity from 4-5 years ago

[jovial talon]

I get this stupid security warning because i downloaded my desktop files back from my onedrive and now i cant make the warning go away

[trim vigil]

I have a problem with lossing frames and bitrate where i just cant stream or i can but the stream is 1hour to 30 minites behind.

[pastel ocean]

This account is unable to subscribe for the moment. Please contact support to continue.

[jagged canyon]

anyone know how to connect dripshop.live? trying to use streamlabs to do my live streams but can not for the life of me figure it out. thanks in advance.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[low compass]

Hi. I'm getting a 500 error when connecting to the API V2.0 authorize endpoint. Anyone know if this is a server issue or if the endpoint has changed?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty badge]

I’m having an issue where as soon as I put SL into dual output mode. Only one output works and the other is all disorientated for my webcam. I’ve tried everything even reset to default

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sonic sable]

Hello techs , recently a glitch forced me to recover scenes by you pulling them back for myself now all of my twitch vods have "muted audio" in them which i had it set up to remove the spotify audio from the desktop audio last time but I set this years ago and it's always worked since. Unfortunately this bug also wiped all of those settings so I need to figure out how to do this again despite adding spotify and audio capture beta and turning track 2 of the spotify still shows coming through the desktop audio

[distant sparrow]

hello, this is my first time using streamlabs and idk how to set it up and make everything work

[austere quarry]

For the second day running my bit alerts are not working. Any idea why?

[gritty isle]

Check it out: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[distant sparrow]

ok

[celest scroll]

Hello Streamlabs,
Last night I tried setting up the patreon-streamlabs integration, and setting up an alert to play when a new patreon patron signs up.
The alert DOES work, and when I hit "test" it plays once on stream.
However, when I get a REAL new sign up, the alert plays 4 times on stream, with long pauses between them.
I cannot figure out why this it is doing this.
Any suggestions?

• I have already checked for duplicate sources on my scenes (OBS) it is not that.
• I've told the source to deactivate when not in use
• when I test it from the streamlabs test button, it only plays once.
• when a new user signs up, it plays once, twice, long pause, a third time, long pause, a 4th time

[ivory rivet]

hello am having a problem with the output audio

i cant hear any thing while streaminmg ^^

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[visual grail]

Can someone help me witch this how i get some like this loading

Please text me DM to see the video

becouse i cant send it here

like this and is gonna be a video

[mental sluice]

Hello... Hope everyone's Friday is Going Well... I Have A Lil Issue That I Could Use Some Help With.

[visual grail]

Can someone explain how i do so people can start sub to my twitch and how i fix Channel Points so people can put some TTS?

[mental sluice]

I Am Having An Issue With Audio Monitoring On Some Of My Scenes... One Minute There... Next Minute Gone... I Have Had This Issue In The Past And It Has Self Corrected And I Even Think I Asked For Help Here Once Before As Well.... I Am Back For More Help... Please And Thank You

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[weak patio]

so m guessing this comes up alot but im having the issue when i go to live stream i get the pop up on my xbox i need to link a subscription to my accountto use the selected broadcast destination but ive paid for pro n still not working. am i doing something wrong or did i miss something?

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[stray meadow]

i have a question , why cant i see both my tiktok and twitch chat when i stream with multistream on streamlabs ? , is it a premium feture to get both of the chats or ?
I can only see one of the chats

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Chat for TikTok is being worked on and isn't quite ready for public release. I don't have any other details, sorry.

[stray meadow]

no worries , the information is useful . so far i have been able to select only one of the chats and when i select tiktok it gets no notifications when someone subs , gifts or follows

[lofty ermine]

looking for assistance with getting alerts for new people entering and leaving chat/channel, tried googling adn all found instructions appear to be outdated or reference options I am not seeing? Any chance someone can link me correct steps or assist?

[gritty isle]

How are you defining 'entering' and 'leaving' the channel?

We have alerts for Twitch Follow and Subscribe, YouTube Subscribe, Facebook Supports, Trovo Subscribes, and Kick Subscriptions.

You could make use of those alerts for 'entering' the channel.

We have no way to detect when someone unfollows or unsubscribes. That data is not sent over the API.

For the embedded chat dock, there is no notification for first time chatters or for someone 'entering' the chat but no being active.

If you're using out Chatbox Widget https://streamlabs.com/dashboard#/widgets/chat-box, you could enable the sound notification.

[lofty ermine]

so no way to be notified when someone just enters/exits chat anymore?

cause I found instructions, so seems like it at least used to be possible

Im a new streamer, and I would like to know when someone/anyone happens upon my channel so I can engage with them

[gritty isle]

To my knowledge we've never had such a feature.

Relying on Google or 'YouTube videos' isn't helpful as those sites and videos are never updated or removed as features described there-in are removed or update with new options or access methods.

[gritty isle]

Do you only have one monitor?

[lofty ermine]

correct

[gritty isle]

Are on a desktop or latop running Windows?

[lofty ermine]

desktop, win10

[gritty isle]

Then you could use our Game Overlay feature: https://streamlabs.com/content-hub/post/game-overlay-for-streamlabs-desktop

Note 👉 Please note that you must run your game in borderless-windowed or windowed-fullscreen mode in order for this feature to work. It will not work with a game in fullscreen mode.

[lofty ermine]

no

[gritty isle]

Why no?

[lofty ermine]

cause of the restrictions you noted about borderless window or fullscreen modes

[gritty isle]

Then do you have a mobile device like a smart phone or tablet? If so, you could monitor chat with one of those devices.

[lofty ermine]

okay, I can see this is quickly turning into a game of chase any other way to do things than the way being sought. thank you, goodbye

[gritty isle]

You're welcome. Sorry I could not resolve your issue with chat.

Hey @jovial egret! 👋

@jovial egret

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

And also, please link your discord per the tagged instructions below. That unlocks the VIP Support channel which is one of your subscriber benefits.

If you need to create your Streamlabs ID, we have a guide for that: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id

[jovial egret]

i am and my accounts are linked is there a chance this is on xboxs side ive been tryna do this for two days now and i havent got anywhere ive spent the 30$ to be able to stream and there seems to be a never ending issue i cant resolve

[gritty isle]

So you've created your Streamlabs ID?

And you logged in with the Streamlabs ID?

To protect your privacy, I'll delete that screen shot, thanks for confirming with the screen shot.

[jovial egret]

understandable but yea im not sure

[gritty isle]

When you logged in, did you use the red circled method?

[jovial egret]

yes i i made my stream labs id logged in with it then merged my twitch went back on twitch and authed it then signed in to streamlabs console at this point i went and got my subscription made an overlay and thought i was ready but i was wrong

[gritty isle]

Okay, go ahead and link your discord (see next post). Then ask over in the VIP Support channel.

[wispy latch]

@jovial egret

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[olive vault]

Hi team,

I have a domain and would like to customise my creator site link. However the manage domain process in streamlabs keeps pushing me to a support ai bot that doesn’t understand what I’m trying to do. Can anyone help?

[oak cloud]

Hey! if you say map domain it should start helping you out. But you also can link your discord account to your streamlabs so you have access to #vip-support in the future (the bot below will tell you how to do that in a minute)

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[stray meadow]

streamlabs wont open , i have tried : 1 run as an administrator , 2 task manaadger closing it down , restarting my pc , reinstalling streamlabs , and deleting the files 100 and 200 thingies that a lot of yt tutorials say to do , and then i tried to launch it again both normally and as an administrator , i dont know what to do

[austere quarry]

The bits over 100 seem to be working but not the bit alerts <100. Can U help plz?

[wispy latch]

@stray meadow We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[calm ermine]

I am having a problem with stream labs console when I try to stream on Xbox.

Whenever I try to start streaming on Xbox it says subscription is required, but I have my twitch signed in on Xbox and twitch signed in on stream labs console.

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[calm ermine]

I did but the Xbox error message still pops up.

[gritty isle]

If you go to the Streamlabs Console web site, click on your Profile Picture in the upper right, and click Account Settings, what does the Subscription plan box say?

[upbeat nimbus]

I have the same problem

[calm ermine]

It's says ultra

[upbeat nimbus]

Same here. Also ultra and have done all the above steps. Still get the subscription message when trying to stream

[gritty isle]

Then make sure you're logging in the Streamlabs Console web site with your Streamlabs ID.

[gritty isle]

Do you have a Streamlabs Ultra subscription or a Streamlabs Console subscription?

[calm ermine]

I am logged in with my streamlabs id

[gritty isle]

Okay, thanks bot of you. @upbeat nimbus Please delete that screen shot to protect your privacy (email address is shown).

@upbeat nimbus and @calm ermine Please link your discord per the instructions in the next post. That unlocks the VIP Support channel. Please repost your issue over there; the staff will be able to assist you.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

@upbeat nimbus ☝️

[steel marten]

hello, im having a similar issue with streamlabs console; i started the free trial last night, but have been unable to stream. i get the error message telling me to link a subscription. have have tried unlinking and relinking the account several times. i have linked through the main streamlabs site with my streamlabs id, and through the console site. i have tried both separately and together. one thing to note, whenever i try to do it through console only i get one of a few errors: either it tells me there is already an account linked, or just a generic server 500 message. thanks in advance.

[gritty isle]

You purchased either a Streamlabs Console or a Streamlabs Ultra (includes Streamlabs Console) subscription?

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[steel marten]

Ok, I just tried that again and it did not work; i used the twitch login on streamlabs console, free trial, and same error message telling me to link subscription

and if i click reauthenticate on my streamlabs console account settings it also gives the 500 server error message as well

[gritty isle]

Did you enter your billing details?

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Do that ☝️ activates the free trial.

[steel marten]

i did; it says the trial is active now

[gritty isle]

And your still getting 500 Internal Server Error or the Subscription is required message?

[steel marten]

yes i am

[gritty isle]

Could you restart your Xbox and try once more? I you just bought it then it could take some time to reflect on your Xbox.

[steel marten]

ok no problem!

still same message this time; how long should i wait before trying again? 30 min or so? (and still server error 500 if i click reauthenticate)

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Okay, thank you for trying that. Just a second and let me confer on this.

[gritty isle]

Please create a ticket for this here: https://support.streamlabs.com/hc/en-us/requests/new. Once you get the first email back, let me know the ticket number and please do not click the 'helpful' links (if any) in that email as that will close your ticket.

It may take a few minutes once you submit the form before you get that inital email. Check your Spam/Junk folder just to be safe.

[steel marten]

should i put "Other" for line in Operating System?

[gritty isle]

Choose Subscriptions then Streamlabs Console

[steel marten]

My ticket number is #842514.

[gritty isle]

Okay, thank you!

[steel marten]

and thnk you!

[gritty isle]

You're welcome. There have been a few other reports of this issue today so more information will assist the staff and developers in tracking down the cause of this issue. I can't guarantee an ETA on any response or fix, sorry. Keep an eye on your email; if there is an update, a staff member will reply to that email.

[minor garden]

idk the persons discord id im trying to do a user report

i just have a clip from there rumble stream and streamelements link

[gritty isle]

Include any relavent screen shots or links if you have them.

[minor garden]

how long will it take for action to be done ?

[gritty isle]

I can't say, sorry. Those reports go to Streamlabs staff only, us Volunteers aren't privy to any of that data or actions taken with that data.

[minor garden]

np thnx

[gritty isle]

You're welcome.

[sterile pivot]

guys i need help, my streamlabs scenes and everything disappeared, i dont know how to fix it. i delted and re dowloaded stream labs and still nothing appears. if anyone can help i would appreciate it rlly. i play on mac m1 air

This is all i see

[gritty isle]

This has been an issue that has affected a small group of customers and currently there isn't a fix I can offer. The staff would like you to put in a ticket here https://support.streamlabs.com/hc/en-us/requests/new so they can work with you to gather diagnostic information and hopefully find and fix this issue.

Please include the Diagnostic Code in the body of your ticket.

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic.

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[sterile pivot]

ive done this already, do you know why this could of happened?

[gritty isle]

I honestly don't know sorry. And my environment here is all Windows, I don't have a Mac to troubleshoot this with. I've tried and tired to resolve this on the Windows version to absolutely no avail.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[odd aurora]

hi im having issue with my qr code 😦

i printed business cards and now the qr does not work 😦

[gritty isle]

QR code for?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[granite totem]

can i get help with streamlabs console here?

[vast oar]

why the new subs doesn't show up in the feed?

[gusty umbra]

You sure can. Ask away!

[granite totem]

so ive linked all my accounts and started the free trail on streamlabs console. however when i go to stream on console it comes with " you need to link a subscription to your account to use the selected broadcast destination" ?

[dense umbra]

Hello

[sudden valve]

Probably not something that can be resolved here, but I did submit a ticket as well, curious though. I am getting the following message when trying to sign up for Streamlabs Ultra "This account is unable to subscribe for the moment. Please contact support to continue." Has anyone see this before and figure out how to resolve?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[granite totem]

ive all ready got a subsription console pro free trial

thats what confused me

[gritty isle]

Log into the Streamlabs Console web site.
Click your Profile Picture in the upper right.
Choose Account Settings.
Screen shot what the Subscription plan box shows.

[vast oar]

why the new subscribers doesn't show up on the feed or the dashboard neither?

[sterile pivot]

its fixed now

[gritty isle]

The staff prefer that if you’re working with them via a ticket that you don’t ask for the same support here. That way we don’t give duplicate troubleshooting steps or conflicting information. And some issues, like your account issue, us Volunteers can’t help with as we’re not Streamlabs employees.

[gritty isle]

Some YouTube subscriptions won't show due to privacy settings on the viewer's account.

When someone makes an account on YouTube, the subscribed channels are private by default. When the person subscribing to you is set to private, Streamlabs cannot see the subscription.

The viewer would need to set their subscriptions to public in YouTube's privacy settings https://www.youtube.com/account_privacy BEFORE clicking the subscribe button.

The setting on your channel (the streamer) doesn't matter.
Found here: https://imgur.com/4fkxuL0

YouTube does this to comply with privacy laws, like Children Online Privacy Protection Act (COPPA): https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa and others.

[vast oar]

oh. make sense

[gritty isle]

Seems like you have just the Streamlabs Console subscription. And I see your logged in with your Streamlabs ID.

Please log out of the Streamlabs Console web site. Then make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

[gritty isle]

Yay!!!

[granite totem]

i still have a subscription

[gritty isle]

I understand. With the Streamlabs Console subscription, you need to log in by clicking the Twitch button. Don’t log in with your Streamlabs ID.

[granite totem]

thats what i did

[gritty isle]

Did you purchase the subscription today?

[granite totem]

yesterday

[gritty isle]

Please go to https://console.streamlabs.com/account#/stream-destinations and click on "edit account" beside Twitch.

Then click "re-authenticate"

And I have a sick dog and he needs to go a walk. I’ll be back shortly.

[granite totem]

ok no worries after i authorised it there was a server error

[jaunty pivot]

hi there, i am not sure if this is where i would go to chat but i just signed up to try the streamlabs console and i got everything ready but when i click to go live from my xbox it says i need to link a subscription but i just signed up for the free trial and added everything i am not sure what i am doing wrong

[fair tapir]

Hi, so I’m trying to stream through my Xbox, but when I use the Streamlabs option, it says I need to link a subscription to my account to use the selected destination. I have everything linked.

[gritty isle]

Okay, thanks for trying. Seems like your affected by this new, known issue that started yesterday: https://support.streamlabs.com/hc/en-us/articles/34757105734811-Receiving-Errors-422-500-When-Linking-Twitch-to-Streamlabs-Console

Please create a ticket here https://support.streamlabs.com/hc/en-us/requests/new under Subscriptions and then Streamlabs Console.

When you get the first email back, don’t click on any of the helpful links as that will close your ticket.

Let me know the ticket number so we can add your ticket to the report.

[fair tapir]

Does anyone know what to do?

[granite totem]

how long will it take to get the ticket

[gritty isle]

The system processes the form once you submit it. It can take a few minutes to get the first email back to you.

[granite totem]

okay thank you very much appreciate the help

[gritty isle]

@fair tapir @jaunty pivot Do you have a Streamlabs Console subscription or a Streamalabs Ultra subscription?

[jaunty pivot]

yeah i just signed up for the free trial and i connected everything so i thought anyway

[gritty isle]

You’re welcome.

[fair tapir]

I have a streamlabs console subscription.

[gritty isle]

You entered your billing details and chose the monthly or annual plan?

[jaunty pivot]

i have stream console free trial

[gritty isle]

Did you log in by clicking the Streamlabs ID button or the Twitch button?

[gritty isle]

Log into the Streamlabs Console web site.
Click your Profile Picture in the upper right.
Choose Account Settings.
Screen shot what the Subscription plan box shows.

[fair tapir]

Streamlabs ID.

[gritty isle]

Log out and log in by clicking the Twitch button. With the Streamlabs Console subscription, you need to log in with Twitch and not your Streamlabs ID. Let me know how it goes.

[fair tapir]

Okay will do, thank u.

[gritty isle]

Thanks for confirming that.

Did you log in by clicking the Streamlabs ID button or the Twitch button?

[jaunty pivot]

i dont rememeber when i first did i feel like i logged in via my twitch and after it asked me to create a stream labs id and i did that i am not sure what step i did where i went wrong

[gritty isle]

Log out and log in by clicking the Twitch button. With the Streamlabs Console subscription, you need to log in with Twitch and not your Streamlabs ID. Let me know how it goes.

[gritty isle]

You’re welcome.

[jaunty pivot]

do you have a link? i am not sure where the twitch icon is i just logged out

[gritty isle]

https://streamlabs.com/console

[jaunty pivot]

after i do that will i be able to try it again?

[fair tapir]

It’s still doing it.

[gritty isle]

Please go to https://console.streamlabs.com/account#/stream-destinations and click on "edit account" beside Twitch.

Then click "re-authenticate".

Let me know what happens.

[fair tapir]

It said this.

[gritty isle]

Okay, thanks for trying. Seems like your affected by this new, known issue that started yesterday: https://support.streamlabs.com/hc/en-us/articles/34757105734811-Receiving-Errors-422-500-When-Linking-Twitch-to-Streamlabs-Console

Please create a ticket here https://support.streamlabs.com/hc/en-us/requests/new under Subscriptions and then Streamlabs Console.

When you get the first email back, don’t click on any of the helpful links as that will close your ticket.

Let me know the ticket number so we can add your ticket to the report.

[jaunty pivot]

its still giving me the same error on my xbox saying i need to link a subscription to your account to use the selected broadcast destination

[gritty isle]

Please go to https://console.streamlabs.com/account#/stream-destinations and click on "edit account" beside Twitch.

Then click "re-authenticate".

Let me know what happens.

[jaunty pivot]

this is what i get

[gritty isle]

Okay, thanks for trying. Seems like your affected by this new, known issue that started yesterday: https://support.streamlabs.com/hc/en-us/articles/34757105734811-Receiving-Errors-422-500-When-Linking-Twitch-to-Streamlabs-Console

Please create a ticket here https://support.streamlabs.com/hc/en-us/requests/new under Subscriptions and then Streamlabs Console.

When you get the first email back, don’t click on any of the helpful links as that will close your ticket.

Let me know the ticket number so we can add your ticket to the report.

[jaunty pivot]

ok i submitted it will i get the ticket number in my email i didnt see anything when i first did it

[gritty isle]

Yes, it will come in your email to the address you put in the form. Keep an eye on your Spam/Junk folder 📁 just to be safe.

[jaunty pivot]

ok i am keeping an eye! does it take a bit usually ?

[gritty isle]

It can sometime take a bit.

[quaint forum]

Hello

[jaunty pivot]

okay I got the email here is my Ticket ID: 842714

[gritty isle]

Thank you! I’ll get it added to the report.

[granite totem]

ticket id: 842704

[gritty isle]

Thank you. I’ll get it added to the report.

[jaunty pivot]

thank you!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[patent sundial]

This doesnt really have anything to do with stream labs but it has something to do with streaming and I figured people in here a streamers so someone could potentially help me.

I have a goxlr at the moment but currently im using it for 1 pc at the moment im not actually even using it when I get my second pc setup and all that im going to use it for streaming to connect the audio together and stuff however once Im running off the goxlr's sound in the settings I no longer have the spatial audio awareness its kind of hard to explain so im going to do my best Ive looked everywhere but cannot find anything to do with it I have a hyper x quadcast microphone and ive got all these cables and conductors to connect through the hyper x because it has usb c not a head phone jack cable to connect straight into the goxlr so I had to use a conductor to convert it now however the mic works and the sound works on my single pc however the sound is weird ive ran multiple tests and in games when people are above me or below me the audio gets confused like generally its like an AI it gets confused sometimes I hear them above me sometimes I hear them below me and in competitive games its very hard to decipher sometimes which is so I usually just have to check every corner without using a main part of competitive gaming which is sound queues it happens in every single game Fortnite, Valorant, Overwatch I noticed it mainly in overwatch if you put someone above or below me at random I wouldnt be able to decipher which is which I would have to take a guess solely because of the GOXLR it only happened after I plugged in the goxlr and I havent been able to find a fix some of the games like Valorant and Overwatch have these custom things like Valorant has DRTF or something and Overwatch just has sound settings but when I changed them the audio sounds way worse then what it originally sounded like even though I have the bug im trying to fix it but I actually cant find a fix anywhere

Now when I had just the hyper x quadcast on one pc no goxlr at all there was no issues I had no issues deciphering between above and below and the surround sound didnt affect my ears I have very hyper sensitive ears but now I dont know what to do because either I choose to lose sound queues or I physically cannot play because of how weird the sound is its like echoey and it just isnt normal

[pearl socket]

what is this for i hope it doesnt mean what i think it does? if we upload our custom overlays do they get uploaded in streamlabs library?

[solar zealot]

Hi i was wondering if TikTok has been fixed to show the chat ?

[tough violet]

Can anyone assist with this connect account to active subscription for streamlabs console? I’ve connected everything too and active subscription already.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stray citrus]

Hey there. I'm not sure which part of the screenshot here you're referring to. 🤔

[maiden ruin]

@stray citrus is there a way to host another person's stream on my stream lab stream

[stray citrus]

Hey there! At the moment, we don't have any updates for when TikTok chat will be officially supported in the chat. I'm very sorry about that!

[pearl socket]

im referring to the import options

for the overlays

[stray citrus]

Hi there! I'm sorry you're having trouble with Streamlabs Console. What is your Twitch username? 🤔 I can try checking into this on my end to see if I can identify the issue.

[tough violet]

Shonteo

[pearl socket]

if i import my overlays will they go in streamlabs library? i dpnt want that to happen lol

[stray citrus]

Thank you for confirming, sorry for my misunderstanding. But nope, that definitely will not happen! 😄 The ability to import/export is mainly for backing up your scene collection manually. We have cloud backups, but exporting your overlay file saves an .overlay file to your PC. And importing allows you to bring in a local .overlay file to Streamlabs Desktop!

[pearl socket]

oh ok lol thank you because that message thats there now was not in older versions

[stray citrus]

You're so welcome! It looks a bit different than it was set up before, but nope, nothing will be uploaded to that public library! 🙏

If I can assist with anything else, don't hesitate to reach back out and let us know.

[pearl socket]

thank you 🙂

[stray citrus]

Hey there! Hosting is something that can only be accomplished if the platform you're streaming to supports it. This isn't something that can be set up on Streamlabs' side unfortunately - sorry about that!

[stray citrus]

I'm checking on your account now - thank you for your patience!

[tough violet]

Thank you for checking and for the response.

[stray citrus]

If you go to this page here, does it show you have a Streamlabs ID connected? Or is it giving you the option to connect one? https://console.streamlabs.com/account#/general If it's giving you the option to connect, please try these steps:

1. Connect your Streamlabs ID (the one you purchased your Ultra subscription under)
2. Power cycle your Xbox
3. Log out of the Twitch app on the Xbox > log back in

Are you able to try these steps and let me know if this helps?

If you already have one connected, let me know, and I can keep checking into this.

[tough violet]

I do have one connected already which should be linked to the subscription.

[stray citrus]

Thank you! I'm going to check to see if there are any known issues at the moment because it looks like you have everything set up correctly. I will be right back with you - thank you for your patience!

[tough violet]

I never did the power cycle/log out and back on the twitch for Xbox. Is that still worth a try?

[stray citrus]

I think so! I will say after checking into this, it looks like there might be a bug that our development team just identified this morning. I'm checking into this a bit further, and I will be back with an update very shortly.

[tough violet]

Roger that; tried the power cycle as well as the log out and back in. Same issue it looks like. I’ll keep an eye out for an update.

[stray citrus]

I appreciate your continued patience - it looks like there is a bug that is causing this error, and other users are experiencing the same bug. Our team is actively investigating this, but we don't have an exact ETA on when this will be resolved.

Are you able to submit a brief ticket here (if you haven't already) https://support.streamlabs.com/hc/en-us/requests/new and let me know once you've submitted one? This way, I can send you an email as soon as I have an update on this report.

[solar zealot]

thank you for the reply hope it gets fixed !

[tough violet]

I sure did tickets number 842861 and 842858. Wasn’t sure if I selected the correct option at first so I did two. I am currently on the trail so does this take away from that time?

[stray citrus]

I was able to find your tickets - thank you! We should receive an update on this report before too long, but ultimately, if the trial has already started, then it will be still running while they investigate. I can always have your ticket forwarded to our customer support team to see if they are able to adjust that trial period for you at all once this is resolved. 🙏

I will send you an email as soon as I have an update on this error with Console!

[tough violet]

That would be amazing and appreciated; again thank you very much for your help so far.

[ruby marlin]

for selective recording, why can i hear the audio on the recording which should only be heard on stream

[carmine spindle]

Hey guys, a friend of mine has a problem. He sets all scenes and sources, cam, game capture and so on and then he changed his twitch name and all of his scenes are gone. Is there someone who had the same problem or maybe a solution for this? 🙏

[stray citrus]

Hey there - Selective Recording only applies to visual sources, not audio sources. I'm sorry if that caused any confusion. In order to split which audio goes to your stream and your recording, you will want to use multi-track recording in Streamlabs Desktop. We have a guide here with more information on how to do this: https://streamlabs.com/content-hub/post/how-to-use-multi-track-recording-in-streamlabs-desktop

[stray citrus]

Hey there! I have some steps I can send below, and you could try copying + pasting these steps to your friend to see if this helps. 🙏

@carmine spindle

-Close Streamlabs Desktop.
-Open your Task Manager (Press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager)
-Select "More Details" at the bottom if you don't see the percentages of resources used
-Check for any running programs called "Streamlabs," "Electron," or "Obs64".
-If you find either of these processes running, please right-click and end the process (https://gyazo.com/d6b9babb076875ee5889983b532948e1)
-Launch Streamlabs Desktop

There you go! I'd love to know if this helps. 🙏

If not, it's possible something happened with the data when changing his username, so if you wanted to share the new username with me, I can check into this further!

I'm about to hop away for my lunch break, but if the issue is still persisting, let me know, and I'll check back here in about 30~ minutes

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[carmine spindle]

Okay, we checked the running programs and there are none of these. I guess it has something to do with the changed username, that he can't get to his scenes :/
I think it has something to do with the fact that the old scenes were saved under his old name or something.

But thank you very much for your speedy help <3
Have a nice break :)

[stray citrus]

Hey there! I'm back. Were you able to provide me with his username so I can check? The new one! 🙏

[carmine spindle]

Can I please sent you his name in a dm? I don't want it to do here :/

[stray citrus]

Yes, you can send me the Twitch username in a DM, and I will reply out here! 🙂 I won't type/write the username in here for safety reasons, I completely understand.

[humble thistle]

I am having mad problems and I cannot run streamlabs anymore its giving me errors and will not update

ive tried everything it just started happening

[stray citrus]

This is a known issue - our team is working to resolve this as soon as possible.

[humble thistle]

thanks for addressing it i thought i was going crazy

[nova violet]

IM BACK IN THANK YOU!

[stray citrus]

They just announced a few seconds ago that it should be working - you must have tested right after it was released.

I'm so happy to hear it's working for you! Did you just re-launch the program? Or did you re-install again?

[grand junco]

I'm having an issue and it is probably "user error", I just can't figure it out. I am new to Streamlabs and streaming. I have my mic set up and streamlabs is showing input. But no matter what I try, I can figure out how to hear the output to make sure it isn't garbled or anything. I am inputing from Voicemod.

[stray citrus]

@tough violet Hey there! Sorry for the ping - I got back to your email just a bit ago with some steps to try. They may seem similar to the steps we tried earlier, but we'll need to try them again now that my team has pushed out some fixes. I appreciate your patience!

[tough violet]

Okay I’ll keep an eye out for the email; no need to apologize.

[stray citrus]

Just sent! Also, since you are an Ultra member, I wanted to go ahead and give you the information on how to link your Ultra subscription to Discord (and have access to our VIP support channel).

To do this, go to this page here: https://streamlabs.com/dashboard#/settings/integrations and click "Link" next to Discord. Once it's linked, you can refresh Discord, and you should see an additional support channel named "vip-support" that you can use to receive faster responses.

[tough violet]

Oh wow okay I’ll set that up in a few regarding the steps of disconnecting from twitch I only see streamlabs and streamlabs studio should I disconnect both?

[stray citrus]

Yes, you will want to remove both connections. Thank you for checking!

[tough violet]

Still same message on the Xbox after following all the steps

[tough violet]

Also tried this and closed the app out and reopened it still no vip channel

[humble niche]

Need Help! My Alertbox overlays do not show up in my Youtube chat when people donate or subscribe. If i do a TEST it shows up so it is installed properly however nothing pops up otherwise on its own. Its been down for over a week! How do i fix it. Yes ive reinstalled

[jovial egret]

still not working @stray citrus the errors are fixed and i can re auth on console now but still getting a ling sub error very annoying

not have a vip not either??!

[stray citrus]

So you can re-auth, but you're still receiving the "You need to link a subscription" error? 🤔

[jovial egret]

yes

is the vip chat down

[stray citrus]

I don't believe so - you and another user are both having trouble accessing that channel for some reason, so I'm checking into this. I'm very sorry for the inconvenience here.

[jovial egret]

all good lmk if u get any updates thanks

[tough violet]

@stray citrus should I reply to the email or is the chat just fine for now?

[stray citrus]

I had just gotten to your email, as well, so you can ignore that for now. 😦 I will send a ping with an update soon.

[stray citrus]

I should be able to ping you here for an update soon!

[tough violet]

Sounds great; thank you!

[humble thistle]

Do i just redownload the client?

got it thanks.

[stray citrus]

@tough violet @jovial egret I was under the impression I was going to hear back much sooner than I heard back. I'm sorry, y'all.

I have both of your emails, so as soon as I receive the update that the patch has been pushed out, I'll send an email with that information, and we'll also get the VIP role issue sorted out. I believe the VIP role could be related to the original issue.

[signal dome]

Hello, I hope I'm posting in the correct location, but I've tried to resolve the issue with the self-help-center and have been unable to identify a solution. Long story short, I'd like to generate ISO video files for WEBCAM/GAMEPLAY/PROGRAM FEED. I was able to find the resource on "Toggle Selective Recording" but am more interested in generating three video files for each of those ISO types, rather than a single video file that selectively displays variables. An alternate option would be if scripts are supported to auto-change between overlays, so i can autoswitch between fullscreen gameplay, full screen webcam, and then back to program overlay. If I need to post elsewhere, I can delete this comment and apologize in advance. Anyway, great software.

[stray citrus]

@carmine spindle Hi there! Sorry for the delay in getting back to you - we had a software update that was launched and broken, so we had to get that sorted out. I was not able to find the data from the old account for your friend. It looks like this account is brand new rather than being an existing account. You will want to have your friend submit a ticket to us here: https://support.streamlabs.com/hc/en-us/requests/new and someone can try to check into this further. Sorry for the inconvenience there!

[humble niche]

@stray citrus Need Help! My Alertbox overlays do not show up in my Youtube chat when people donate or subscribe. If i do a TEST it shows up so it is installed properly however nothing pops up otherwise on its own. Its been down for over a week! How do i fix it. Yes ive reinstalled

[carmine spindle]

Ah don't worry. Thank you kindly for your help. He creates his scenes new already 😅

[restive thistle]

Hi! When I stream, my computer freezes and can;t seem to handle it though I think my specs are good enough? I stream using OBS Streamlabs and this happens on even less intensive games. I'm not sure how to solve it. Any advice is really appreciated!

Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-10700 (2.9GHz) 16MB Cache
Motherboard
ASUS® ROG STRIX Z490-F GAMING (LGA1200, USB 3.2, CrossFireX/SLI) - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card
XFX SPEEDSTER MERC308 RADEON RX 6650XT BLACK Gaming Graphics Card with 8GB GDDR6 HDMI 3xDP, AMD RDNA™ 2 (RX-665X8TBDY)
1st M.2 SSD Drive
128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grand junco]

I'm having an issue and it is probably "user error", I just can't figure it out. I am new to Streamlabs and streaming. I have my mic set up and streamlabs is showing input. But no matter what I try, I can figure out how to hear the output to make sure it isn't garbled or anything. I am inputing from Voicemod.

[gusty umbra]

Like you want to hear it live? It’s called mic monitoring. Or, is it not outputting on your stream?

[tough violet]

Sounds like a plan thank you.

[orchid flax]

Sorry to hear that you are facing issues. What encoder are you using and what platform are you streaming to?

[orchid flax]

Sorry to hear that you are facing issues with youtube. its actually not the issue with alerts, its the privacy settings on YT itself. If a user has turned off subscription (Public) then you wont get notification of the alert subscribing.

[desert briar]

Hey guys could anyone help me please I have just downloaded stream labs and I am currently live on twitch via my ps5 but I would like to go live on tik tok via my twitch on stream labs but I'm confused on how to do this very new to this

[gritty isle]

Sounds like you’re streaming directly from your PS5 to Twitch?

If so, in order to stream to TikTok, you’d need a capture card installed and configured in your computer.

Then…

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If approved by TikTok, you would have to log out and log in with your TikTok before you go live.

If you don't meet the requirements, TikTok likely won't approve your request.

[desert briar]

A capture card in my laptop ?

[gritty isle]

That does complicate matters. You’d have to find an external capture card then.

https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

[desert briar]

I need this in dummy terms haha so a capture card I can install in my ps5 or in my laptop

[gritty isle]

The capture card takes output from the PS and inputs it to the laptop.

It would be an external device that sits between the laptop and PS with cables going to each devices.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[wispy latch]

@thin flint
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[icy zealot]

When I open streamlabs, it acts like I'm a new user who just installed the program. I re-login via TGwitch as always, authorize access, then it loads up in VERTICAL and none of my stream or multi-stream settings are present. I tried manually changing back to my usual 4K horizontal resolutions, but then scene elements were vanishing, and when I close and re-open the program it does the same thing all over again and my fixed settings are once again wiped and it acts like I'm a new user again. Is this to do with the Update issue earlier today? I show my scene sets, I can't stream at all and it's not bringing my capture card through correctly. but when I close the program and re-open it the exact same thing happens. It's like I'm stuck in a loop. Is this part of the known issue and if so when will it be fixed? Thank you.

[jovial egret]

fixed fixed fixed THANK YOU NOW I CAN STREAM ON XBOX!!!!

[lapis cove]

I have been using Streamlabs as the destination on my Xbox to stream to twitch, and it was working well but I was getting annoyed by the watermark that said “Streamlabs console” on my stream despite having Streamlabs Ultra, so I went onto Streamlabs console (which I’ve never used before) and tried to remove the water mark. I then went to stream and the watermark was gone but realised I was streaming through Streamlabs console, which I can’t use because I have a different voice (mic) input that I use through a Scarlett focusrite and an elgato chat link pro so my stream can hear my game chat (can’t use game chat for games like Fortnite on Xbox for some weird privacy reason unless if they have an Xbox themselves and none of my friends do). I then disconnected Streamlabs console and went to start stream from my Xbox as per usual and all of a sudden a text pop up saying “you need to link a subscription to your account to use the selected broadcast destination”. I have ultra! And it’s connected to my Streamlabs account, it was working perfectly fine before hand and now it’s a complete mess. I can’t get it to work and it’s been stressing me out. I have unlinked my account and linked it back up, restarted every device, powered off ever device, logged out and back in on Streamlabs and twitch and nothing is working. I need to stream tonight but can’t if it’s not going to work. When I streamed it would go straight to twitch, I would always have a black screen on my Streamlabs desktop but as long as it worked on twitch I didn’t care, I wanted to use different scenes and overlays but can’t because it won’t show on my Streamlabs but that’s not a big issue. I just want to be able to stream from Xbox to twitch again through Streamlabs destination

[frosty mirage]

is there a way to test if my mini-feed is working again? i just finished a stream where subs and followers were not being shown, so now ive done the steps to disconnect and reconnect streamlabs. but i would like to confirm if it will work before streaming again, and i know it doesnt update for what was missed

[pearl socket]

what should the audio be set at when streaming a video source from streamlabs on twitch? my channel is a lofi channel

[wicked robin]

So how can I get the streamlabs chat bot to work in 2 youtube streams on the same channel? Most people these days are multi-streaming and running vertical and horizontal on the same youtube channel. Problem is only 1 if the streams picks up the chatbot since Streamlabs sees youtube as just 1 platform. If you guys added the ability to add "stream keys" to our Streamlabs this vould solve the issue if it could pick up 2 different chats on 2 different stream keys from the same channel.

Is there a way to fix this currently?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That’s not possible. It will only connect to the first live stream it sees over the API.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[stray citrus]

@tough violet @jovial egret Good morning! We had a patch pushed out last night that should have resolved the "You need to link a subscription" error.

I sent you both an email if you're able to let me know if it's working! I figured I'd ping here, as well. 🙏

[grand pine]

Is anyone else having a problem with viewing the analytics page in the browser dashboard? If I go to "revenue" the layout has changed and no matter what date range I pick everything just reads zero when I know there have been donations

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[willow summit]

Hey

I'm having issues with alertbox not showing notifications of sucribe

Could some technical help me with that please

[gritty isle]

YouTube or Twitch?

[willow summit]

Both, at first was showing but not anymore

[gritty isle]

Your a Twitch Affiliate or Partner?

[willow summit]

I was showing at firts but after the 12 or 13 subscription stop showing

[gritty isle]

Are you a Twitch Affiliate or Twitch Partner?

[willow summit]

no

[gritty isle]

Then you won’t have Twitch subscriptions.

Some YouTube subscriptions won't show due to privacy settings on the viewer's account.

When someone makes an account on YouTube, the subscribed channels are private by default. When the person subscribing to you is set to private, Streamlabs cannot see the subscription.

The viewer would need to set their subscriptions to public in YouTube's privacy settings https://www.youtube.com/account_privacy BEFORE clicking the subscribe button.

The setting on your channel (the streamer) doesn't matter.
Found here: https://imgur.com/4fkxuL0

YouTube does this to comply with privacy laws, like Children Online Privacy Protection Act (COPPA): https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa and others.

[willow summit]

ohhhh thanks, so thats the reason why i be get sucriptions from diferente peoples but from the actual people who set thaht to private not

[austere drum]

I have a question, but if I download the plugin for OBS (I now use SLOBS with great satisfaction) and I also want to stream on Tiktok the same Plugin does not allow me to do it with the vertical canvas. Is there a solution or do I have to wait for it to update?

Another question, does anyone have the codes to modify the chat and make it more beautiful? Why is there no possibility of using templates to do it?

[sharp sedge]

Hi, does anyone know the fix for the !gamble always resulting in a win?

[gritty isle]

You can do this via the Streamlabs plugin for OBS: You need to download the dual output plugin on OBS Studio and receive a stream key and RTMP URL to vertical.

[fervent basalt]

Anyone know why I can't merge my Streamlabs with TikTok? I'm constantly given a "User canceled authorization" error

[wary crane]

Hello im trying to record my audio in separate channels and I have it set up to do so but when I pull the recorded video into my video editing software I cant hear one of the audio channels. I dont think its recording right and I dont know why.

[wary crane]

here are all of my settings can someone pls tell me what im doing wrong?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wary crane]

Resolved

[stray citrus]

Hey there! I just got back from my break, sorry I didn't back to you sooner. I'm happy you were able to find the solution!

[stray citrus]

Hi there! Thanks so much for reaching out - this tends to happen if the log-in doesn't go through properly. If you try merging TikTok on a private/incognito web browser, does that help at all? You can do this on most browsers, but here is how you can open a private browser on Chrome: https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

[stray citrus]

Hey there! Thanks for reaching out - just to confirm, are you using the Streamlabs Cloudbot, and any time your users gamble, they win? 100% of the time?

[toxic kernel]

If anyone can help, why would my video be stuttering (even in the preview before streaming or recording)? GPU and CPU usage doesn't go above 40%, internet connection is good. Happens even if I put my bitrate to 9000.

like, it'll be fine for 10-15 second, then basically freeze for half a second and continue

[toxic kernel]

I am also now apparently having an issue with audio that just started now

using a capture card

[gaunt nimbus]

Hey! Currently having an issue with streaming to Twitch. I have my account set up with the stream key and everything, and I'm not getting any error messages. But every time I start a stream, it says I've successfully gone live, but on Twitch it says I'm offline, even after waiting for a while and updating the page. I can't figure out why it's not going through.

[frank frigate]

Hello guys proly second time posting. 2 things

1st-Are there any plans to add Glow/drop shadow effect filter for all sources added eventually?

2nd-will there be an option to add a replay buffer macro for the vertical canvas only at some point ?

1st one being the most important one to be honest lol

I apologize if I'm posting this in the wrong chat MODs if so please point me in the right direction 🙏

[devout pelican]

trying to make a tip goal first time using stream labs normally i use obs so kinda confused with everything

oh sorry wrong img

[gritty isle]

The red error message under End Date tells you exactly what to do.

[devout pelican]

yeah but ive tried it tons of different ways and none of them work

tried it with slashes in between tried it all connected i did it spaced out

[toxic kernel]

did you try putting 02 and 07 instead of just "2" and "7"

[devout pelican]

nope thanks

woohoo thanks

[gritty isle]

It literally tells you the format; You need to enter 02/07/2026

Good thinking!

[devout pelican]

i would normally think that the 2nd place holder for the second digit would only be used when needed which is with 2 digit numbers not single digit numbers thanks for the help and insult

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[onyx thorn]

Trying to set up intro/outro cards for console and I've got everything except for a background image. But for some reason I can't add one, there's no option to "select" any thing. I can click the one I want to use but then nothing happens and my only option is to cancel. Am I doing something wrong here?

[young monolith]

How do i mute streamlabs from picking up spotify in the background?

[wispy latch]

@young monolith Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[young monolith]

My friend is smart, he figured it out

[analog vault]

Trying to sign up for streamlabs console.. Online and on the site shows it should be $4.99, but when I go to sign up it only shows Console Pro at $11.99. Any ideas?

[white sphinx]

Hi, I updated my Streamlabs with the last update (I had the "Unable to update" issue first but It fixed itself with time
Since, all my parameters are gone, why ? And what can I do to make them come back ? I spent hours to find this balance ...

[molten yew]

@white sphinx skibidi

[white sphinx]

Ok bro

[runic lake]

i have tried on many attempts into getting this resolved but It appears that support is ineffective since I am no longer subscribed to Ultra. I will state this once again, I am currently having issues with streams and splitting down the audio as when I go live that there is a very disturbing loud buzzing noises and I have tried many times to make the changes but I still cannot configure what is causing this loud buzz noise

[pearl socket]

hello my streamlabs just crashed it is only my friend in there so i dont mind, but one day i may get a lot of people and i surely would not want that to happen, how can i prevent crashes?

i was streaming on youtube

[dim river]

is there any way to disable streamlabs from replying to the heist command without disabling heists (like not having it reply to everyone who joins the heist while still allowing it to run the heist)?

[orchid flax]

Sorry for the delay. Are you using dual PC setup or single PC? what platform are you streaming to?

[orchid flax]

Please share your pc specs?

[runic lake]

single Laptop Twitch

[runic lake]

Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID F8ACDFD1-8B55-4184-95C9-69522F54D540
Product ID 00325-81885-19532-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[orchid flax]

are you gaming on this too?

[runic lake]

yes it is a gaming laptop

[orchid flax]

Since when are you getting the issue? Did you check unplugging the devices one by one and check?

[runic lake]

it has been a couple of months I have not streamed because of this issue per your website's instructions on splittlng audio on streamlabs as what i googled @orchid flax

there is no unplugging of any devices it is all on one gaming laptop

https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture?srsltid=AfmBOoq2nX9alrdcjQcWVA5LIRRD6WxSArQ6nPJjSPd7oM3tv4RS1aVC

[orchid flax]

Try deleting the spliting audio source and check?

[pearl socket]

Operating System
Windows 10 Home 64-bit
CPU
AMD Ryzen 7 5800X 90 °C
Vermeer 7nm Technology
RAM
32.0GB Dual-Channel DDR4 @ 1330MHz (20-19-19-43)
Motherboard
ASUSTeK COMPUTER INC. ROG STRIX B550-F GAMING WIFI II (AM4) 34 °C
Graphics
HISENSE (1920x1080@60Hz)
4095MB NVIDIA GeForce RTX 3060 (ASUStek Computer Inc) 56 °C
Storage
931GB TOSHIBA DT01ACA100 (SATA ) 41 °C
238GB Western Digital WDC PC SN520 SDAPNUW-256G-1202 (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio

[runic lake]

done that a couple of times already still faces that loud buzz on the audio sources

[orchid flax]

What version of Streamlabs Desktop are you using? share that too please.

[orchid flax]

What source is creating the sound? does it show in the mixer?

[pearl socket]

Streamlabs Desktop 1.17.0

[dim river]

not a technical savant in any sense, are you using a headset with an internal rechargeable battery? i know i get the same errors when i have a headset charging plugged into my console controller while it's charging. can't be heard on my end but everyone else hears it?

[orchid flax]

Okay. Is it crashing while playing games/any specific game? or just idling?

[runic lake]

where it says "spotify premium" "dbd audio"

these are the sources that i would like to split the audio during the live streams

[orchid flax]

What elgato device are you using?\

[orchid flax]

Ok sure. Which sources?

[runic lake]

HD S60+

[runic lake]

READ THAT AGAIN "spotify PREMIUM" "DBD AUDIO"

[pearl socket]

no im not playing a game im streaming a lofi video

[orchid flax]

I know how to read dude. remove these sources and check if the buzzing stops.

[orchid flax]

Strange. It shouldn't crash. Did you try to reinstall?

[pearl socket]

no but should i?

is there a way to keep the stream alive until i reconnect?

[orchid flax]

Yes try to re-install and check.

[orchid flax]

No I am afraid no.

[pearl socket]

oh ok

[dim river]

daniel, you have any experience with the cloudbot responses by chance?

[orchid flax]

You need to hop on Bot discord for that.

[runic lake]

i have done that already on numerous trials and attempts still has that loud buzz i followed all the steps per that link i shared and my chat informs me that they cannot hear myself or any audio and they are bothered by the loud buzzing

[orchid flax]

Even when you remove the sources, the buzzing sounds continues?

[runic lake]

yes

i am going to reset streamlabs software and delete all cache and setup and reinstall everything back

[orchid flax]

Then its definitely something else causing that . .

[tall flame]

Hello, I have a problem. I want to link my MasterCard to receive financial support, but I can’t. Why?
And I want a solution
Is there anyone who can help me?

[orchid flax]

Please send a ticket for that request as that cannot be handled on discord.

[lapis cove]

I have been using Streamlabs as the destination on my Xbox to stream to twitch, and it was working well but I was getting annoyed by the watermark that said “Streamlabs console” on my stream despite having Streamlabs Ultra, so I went onto Streamlabs console (which I’ve never used before) and tried to remove the water mark. I then went to stream and the watermark was gone but realised I was streaming through Streamlabs console, which I can’t use because I have a different voice (mic) input that I use through a Scarlett focusrite and an elgato chat link pro so my stream can hear my game chat (can’t use game chat for games like Fortnite on Xbox for some weird privacy reason unless if they have an Xbox themselves and none of my friends do). I then disconnected Streamlabs console and went to start stream from my Xbox as per usual and all of a sudden a text pop up saying “you need to link a subscription to your account to use the selected broadcast destination”. I have ultra! And it’s connected to my Streamlabs account, it was working perfectly fine before hand and now it’s a complete mess. I can’t get it to work and it’s been stressing me out. I have unlinked my account and linked it back up, restarted every device, powered off ever device, logged out and back in on Streamlabs and twitch and nothing is working. I need to stream tonight but can’t if it’s not going to work. When I streamed it would go straight to twitch, I would always have a black screen on my Streamlabs desktop but as long as it worked on twitch I didn’t care, I wanted to use different scenes and overlays but can’t because it won’t show on my Streamlabs but that’s not a big issue. I just want to be able to stream from Xbox to twitch again through Streamlabs destination

[twilit badge]

This is kind of a weird question but does StreamLabs block widgets from being iframed?
That seems to be the case 😅

[deft acorn]

Hey everyone how's it going? I'm fairly new to streaming and all and have a quick question. Does anyone know how to stop the double alert sounds? I'm using a nerdordie.com pack and all the other alerts work properly except for Cloudbot redemption. For some reason it plays the default Twitch alert then right after it plays the one from the overlay pack I grabbed. I've searched everyhwere to try to fix this.

oh... well actually lol... I figured it out. Never mind 🙂

[kindred karma]

hi. I have everything at maximum. From my headset it breakes my ears when listening but after seeing the video recorded on it like volume 4x time lowered. How to fix that?

[runic lake]

welps i decided to uninstall the streamlabs software and reinstall obs studio to see if i will be able to do a live stream without the loud buzzing from the audio sources same setup with streamlabs and done everything as described per streamlabs site for splitting audio ran tests and still negative with the setup for the audio sources AUDIO INPUT/OUTPUT is setup to my voicemods MIC is setup through voicemods AUDIO DEVICES are all disabled.🤷‍♀️

[spring wasp]

hello!! Can anyone help me with Streamlabs? The other day my stream stopped for about a second and kept reconnecting. It happened three times. I don't know if I have it set up correctly.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rocky cipher]

I cant claim d1crod

[rocky cipher]

Uh?

[gritty isle]

Read carefully the post in the #1328820002945761433 channel. It has all the information you need. We cannot assist with the promotion in discord.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[copper jolt]

I have a question, if anyone is available

[gritty isle]

What's your question?

[copper jolt]

I'm not sure if I'm in the correct place or not-but I'm trying to mod for my friend. They are streaming on Xbox through streamlabs. We have the stream up and going and all that--and I'm using Streamlabs console through my PC. I was just wondering about themes. While on the console app, it lets me select one of like only 7 themes... and if I go to the themes, it would let me "Install" them to streamlabs DESKTOP, but not on Streamlabs console? Is there a disconnect with me that I'm confused about or can I just not use themes?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[copper jolt]

Like I'm not sure if there's a way to connect the desktop app to the console app or a way to copy what I do on the desktop app to the console app, etc. Like I can do the work if it's possible... just not sure it is actually possible to connect the two

[torpid basalt]

Hey, Is there a fix for the no audio issue when using the vertical format in dual output? Does everyone have this issue or is the vertical format actually working for other people?