technical-support

[gritty isle]

Please do not ping those not actively assisting you.

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[wispy latch]

@granite sandal We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[drowsy carbon]

Hello good sires, I'd like to ask if it's possible to multistream without premium? or if you could then provide me with another streaming software that does it for free, but probably not since this is a Streamblabs discord server.

[gritty isle]

You can use Dual Output to stream to one platform horizontally and to TikTok vertically. Any other combination without TikTok or more than two platforms requires a Streamlabs Ultra subscription.

[drowsy carbon]

What if I planned to stream on YouTube and Twitch at the same time, How'd I do that?

[gritty isle]

That would require a Streamlabs Ultra subscription.

[drowsy carbon]

Oh, alright thanks for helping, have a great day!

[safe yarrow]

I opened a ticket

[gritty isle]

You're welcome. Have a good day as well.

[gritty isle]

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[safe yarrow]

I just wanted to say thank you but slow mode is enabled so I was not able to send the thank you mssg

[gritty isle]

You're welcome.

[round rock]

@gritty isle

bro

[gritty isle]

Please don't just ping me.

@lethal cape

Make sure you add the Alert Box component. And in the Alert Box component, make sure you toggle on Use Streamlabs Settings.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

i dont have the code redeem thingy like it says in the right handside but im eligible

[coral yarrow]

.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[main ibex]

anyone wondering why this doesnt show up in my dashboard?

[lavish gale]

Hi all has anyone been having issues with streaming on tik tok using SLOBS? These past few days tik tok side has not been working but works on twitch. I usually multi stream but SLOBS may not be liking tik tok atm? No issues for twitch.

[harsh roost]

Anyone have Tivimate

[lethal cape]

Thank you, im look this after my dinner 😁💪

[exotic fox]

@gritty isle my twitch keep crashing and reconnecting on my desktop app what can i do?

[gritty isle]

Crashing how? Does Streamlabs Desktop crash or does the stream disconnect and reconnect often?

[exotic fox]

The stream disconnect and reconnect but only on twitch my tiktok is okay

[ocean sapphire]

yes i too wanna know why this doesnt show in dashboard

[south summit]

je voudrais savoir si c'est quelqu'un de chez vous car il vient de venir sur mon live

[exotic fox]

The stream disconnect and reconnect but only on twitch my tiktok is okay

[gritty isle]

Your using Dual Output, correct?

[exotic fox]

Yes i do

[exotic fox]

Always did and it works good in the past but for last 2weeks it does that

[cobalt aspen]

Hi there. I ended up using old way for alerts through widget because streamlabs alert box is not sending audio to my desktop. The weird thing is that it sounds when I preview it on website but when trying it out without website, just through event test it shows the alert but it does not play the sound

[gritty isle]

Stream disconnecting and reconnecting indicate there may be an issue the packets take from your cable modem to the Twitch ingest. Let's run the Twitch Test to verify that path.

Reboot your PC, don't start any software that would upload.

Download and setup the Twitch Test (see next post).

Select all the ingests in your region, for example don't only select the one you're closest to. For Duration, choose Medium or Long. Short Duration sounds like a time save, but it produces inconsistent results and you'll have to run the test again.

Screen shot the results here.

[wispy latch]

@cobalt aspen
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[magic gate]

How does this work with stream Labs if I want to go live without 1k followers

[gritty isle]

To what platform?

[magic gate]

I want to go to tiktok life

[gritty isle]

First, you'd have to merge your TikTok in your Streamlabs account: https://streamlabs.com/dashboard#/settings/account-settings/platforms

You have to apply for Live with Streamlabs by clicking here: https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

If approved by TikTok, you would have to log out and log in with your TikTok before you go live.

If you don't meet the requirements, TikTok likely won't approve your request.

[exotic fox]

Good ill test that right away because my internet is wired and 1.5g

[dreamy hull]

guys this not showing up on my dashboard

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[dreamy hull]

ok ty

[gritty isle]

You're welcome.

[ocean sapphire]

If I wrote a ticket, will I receive a response to my email?

[magic gate]

does this work on ps5

[gritty isle]

Yes.

[marsh nacelle]

give me nitrooo

[gritty isle]

If you had a capture card installed and configured in your PC and have it setup in Streamlabs Desktop, yes.

If you mean streaming straight from your PS5, no.

[gritty isle]

Sorry, we cannot do that.

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[magic gate]

I'm on mobile and PS5

[magic gate]

What now

[exotic fox]

Where do i find my stream key?

[gritty isle]

It's not done via stream key. Once approved, in Streamlabs Desktop, you would log out and log in with your TikTok.

[wispy latch]

@exotic fox
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[gritty isle]

Then you would be unable to stream from your PS5 to TikTok.

[exotic fox]

Its asking my streamkey for thw test

[magic gate]

is there another method

[gritty isle]

You have to wait until your access is approved. The stream key method of streaming to TikTok with Streamlabs Desktop is no longer functional.

[cobalt aspen]

@gritty isle im running my stream with OBS. But what it does not make sense to me is that i can hear alert sounds through streamlabs website but when the alert goes to obs it does not play any sound at all. I dont stream through streamlabs app.

[gritty isle]

Nope, sorry.

[exotic fox]

It ask my streamkey for the twitch test

[gritty isle]

Oh, sorry. So much going on today. And everyone is always asking about TikTok or the ongoing Discord promotion.

https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[gritty isle]

Go to your Recent Events page https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site and check here to make sure that your alerts are not muted.

If that icon is red speaker with a slash, your alerts are muted. Click it to umute them.

Another thing to check is to make sure your Master Alert Volume is not too low, or zero.

[pale brook]

Does anyone have an idea how to update the Email address, or will I have to create a new stream labs account?

[gritty isle]

For your Streamlabs ID?

[pale brook]

yeah.. my email is missing the second "o" and will not let me re up my Ultra subscription....

[gritty isle]

You can change the Streamlabs ID email using the following steps:

1. Use this link: https://id.streamlabs.com/security/email
2. Log in to authenticate your original email (that was misspelled).
3. Then, input your new email, and we will send a security code to the new email for you to verify.

[exotic fox]

These my result so i choose custom for na canada quebec

[pale brook]

yeah it now saying the password wrong and i cant reset it due to email not being right..

[gritty isle]

Oh, yeah, ugh. That's more difficult and I have no steps for that other than to send us a ticket: https://support.streamlabs.com/hc/en-us/requests/new, sorry.

[gritty isle]

Well, those quality scores looks good. What bitrate do you have set?

With Dual Output, your computer is actually sending out two streams, one to Twitch and one to TikTok. It could be your 'saturating' or overloading your upload bandwidth.

Twitch will only accept a bitrate of up to 6000.

[exotic fox]

Its at 6000

[gritty isle]

And this suddenly started recently?

[exotic fox]

For 2weeks now

[gritty isle]

I'd run a bunch of speed test and see if the upload bandwidth is consistent and doesn't fluctuate greatly.

[pale brook]

summited... hopefully doesnt take long sucks been working up until now

[exotic fox]

Which speed tests?

[gritty isle]

https://www.speedtest.net/

[gritty isle]

With the ongoing Discord promotion, there is a higher volume of tickets. Tickets are answered in the order they are received. Be patient and they'll get to you. I get this method is frustrating but its the one we have.

[exotic fox]

Is that any good?

[gritty isle]

Looks good. Run many tests and make sure that the upload stays around that number and doesn't drastically drop.

[exotic fox]

It doesn’t looks to go down

[gritty isle]

Do you have physical access to the cable modem and are you the only one using it?

[exotic fox]

Yess

[cobalt aspen]

It was this, thank you very much you saved me a lot of resources solving this. I can enjoy them just through Streamlabs alert box

[gritty isle]

This won't fix the problem, it's more of a troubleshooting step.

• Shut down your computer.
• Pull the power cord from the back of the cable modem.
• Leave it unplugged for at least 5 minutes.
• Plug the power cord back into the cable modem.
• Let the cable modem come fully up.
• Boot your computer and see how it goes.

[gritty isle]

YAY! You're welcome!

[exotic fox]

Okay thanks i will try that and see if it works

[gritty isle]

I got my fingers crossed.

[upper sage]

My chat overlay is not showing up on my overlays, which I added the source. What’s going on?

[uneven eagle]

I need audio help i have a sound card and streamlabs is picking up the game play but not the mic thats connected to my sound card

[exotic fox]

It looks like everything is working for now thank you very much for your help

[gritty isle]

Woo Hoo!!! You're welcome!

[wintry elbow]

Anyone know if its possible to adjust the position of component on streamlabs console? It seems to always have game capture added to very bottom but I want it to sit over top of an image for my intermission scene?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rugged ginkgo]

Hello guys!
Dif somebody know is it possible to configure tips alerts TTS in various languages?

[chrome ice]

How does this help my issue the issue is I can’t see the promotion?

[gusty umbra]

I don’t believe that is possible. Streamlabs has no way of knowing what language somebody speaks.

[gusty umbra]

It’s a default response all tickets get. Yours will be looked into by a person to help figure out the issue. Don’t worry, you won’t be forgotten.

[chrome ice]

I probably will

[uneven eagle]

Hey guys do anyone know how to get the condenser mic on the f998 sound card to work in streamlabs or do I need a chat splitter

[gritty isle]

That's the initial email to tell you the form was processed and your ticket has been created. It is in no way a resolution or solution to your issue.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[rugged ginkgo]

I understood. Thx

[agile owl]

Please don't just randomly tag @upper sage

[upper sage]

Oh my bad

[shut crystal]

Hi, someone have problems with riotgames?

I mean, when I try to capture the game it doesn't show in studio mode and it also gives me fps drops

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[lofty aurora]

need help. im trying to stream and it keeps saying failed to connect to the streaming server, please check your internet altho i know im connected because, Im next to the router, its on, im connected and how elts would i be on discord without internet? can someone help?

[pseudo nymph]

When the thingy of Nittro will be fixed?

[random panther]

i got copyrighted on twitch playing stream safe music on streamlabs music. any work arounds?

[lofty aurora]

love how none of us got help

[indigo plover]

Hey does anyone stream to YouTube with a dynamic mic connected to a mixer with phantom power?

[gritty isle]

When you encounter a song/playlist that causes a DMCA issue, then again you would just need to contact us directly and let us know which song/playlist it is so we can bring it up with our team to prevent the issue moving forward. That'd be all we can do in that situation- you are welcome to reach out to us here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[lofty aurora]

thanks 😄

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

👉 As a workaround, please use Window Capture instead!

To do that, follow these steps:

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[barren bramble]

So I saw this "loupedeck s" offer for a 1 year Ultra subscription and I just want to know if this offer is valid outside USA? - I tried searching for details about this offer but can't find any.

[indigo plover]

Let me add more info.
I have a Yeti mic that I use, which sounds great.

I also have a "studio" mic for people that aren't me who are on the stream (separate camera). They use a dynamic mic connected to a Yamaha mixer with phantom power so it goes to YouTube. But their volume is also soo low. I have no idea how to get it louder. The mixer is pushed all the way up and their volume is still low. It's an XLR cable.

Do I need to do something different?

Maybe get a different mic to connect to the mixer?

[gritty isle]

Did you check the FAQ mention in the #1342525472847958059 channel?

https://streamlabs.com/content-hub/post/loupedeck-live-s-faqs

[pastel moth]

Hello so I’m trying to set up my chat overlay and when I set it up, it’s squishes my chat overlay where when I try to make it work to where it fit in a box. It doesn’t fit. It goes past the box without it. I’m trying to make it fit in a chat box scene and when I try to make it fit, it squishes it to where it’s un legible. Not sure how to fix it.

[wind parcel]

can someone make me free baners

[indigo plover]

I can make some banners!

[pastel moth]

??

[indigo plover]

Just gotta be patient and hope someone with an answer pops in. That's what I'm doin

[wind parcel]

for free

[wind parcel]

dm me with them pleae

[misty tree]

Whenever I try and stream it keeps saying this

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[misty tree]

Thanks

[indigo plover]

Send me one

[desert briar]

No Streamlabs Desktop, faça logout, aguarde um minuto e faça login novamente.

Então vá para Configurações > Avançado > Rede > Vincular ao IP.

Se o menu suspenso estiver definido para um endereço IP, altere essa configuração

[junior grail]

hey my chat wont load my twitch comments and i cant figure out why
it wont connect to my twitch chat

[desert briar]

ei meu chat não carrega meus comentários do twitch e não consigo descobrir o porquê
ele não conecta ao meu chat do twitch

[gritty isle]

Thanks for hopping over here!

Click the Refresh Chat button at the top of the embedded chat dock. If that doesn't help, in Streamlabd Desktop, log out, wait a minute, and then log back in.

[junior grail]

okay the refresh method isnt working so ill try loggin out

[gritty isle]

Hang on, let me check on this for you.

[novel loom]

sure sir

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[novel loom]

i havent got answered for my tickets since ages anyways doing it

what category shall i select

[gritty isle]

*Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.*

[gritty isle]

Technical Issue

[junior grail]

My twitch chat is still unable to connect after logging out and waiting a couple minutes

[gritty isle]

Strange. One or either of those always resolve that.

Do the log out and log in step again but while you mare logged out, reset your stream key on Twitch, then log back in.

[junior grail]

Okay

its fixed now thank you!!!

[willow elbow]

streams labs alerts arent working on obs, i tried the plugin and everything but they dont show. When i test they show on the browser and not on the obs

[gritty isle]

Yay!!! You’re welcome!

[willow elbow]

someone know the fix??

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting.

Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page.

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[willow elbow]

ill check then when im home tysm

[rain drum]

i have a scene colection that has corupted is there a way for me to recover it

[frail silo]

I'm just trying to stream marvel rivals, my streams and recordings keep coming out kind of choppy. I feel like I've messed with all of the settings and just can't seem to get it to not look terrible. I used to stream and never had any issues setting up any of the settings. I just need some help, yes I've watched people's youtube videos as well lol

[winter flicker]

Can't create account on streamlabs.com it says mail not valid even I'm using trusted hotmail

[smoky gale]

how to claim?

[rough sinew]

Hey where is gifted subs alerts I cnat find??

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[brazen hemlock]

Hi there so Ive connected Streamlabs console to my twitch and my twitch is linked with my xbox. When I try set my twitch destination on xbox to streamlabs its says unavailable and when I go live none of my overlays show and it says im offline on the streamlabs mobile website?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[oak fossil]

Hi, I’m having issues with my microphone on Streamlabs. It’s barely working, and the software doesn’t seem to detect it properly, even though all my settings are correct. The sound is also very buggy. I’ve tested my mic on other platforms, and it works perfectly. Any ideas on how to fix this? Thanks!

[brazen hemlock]

It says “You need to link a subscription to your account to use the selected broadcast destination.”

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[cold vale]

Hi Guys,

I've been using streamlabs for a while to stream and never had any issues but I've tried recording my gameplay today and it just comes up with a blank error box. I've checked my settings and recording path and it all seems to be fine, I just can't get it to work for some reason

[brazen hemlock]

So It wont recognise streamlabs as a destination until I pay?

[vocal atlas]

hi guys! I cannot stream to YouTube. I have a message "Please enable you account for live streaming" <- and this was done months ago. Already tried: 1. Logging in and out. 2. Unmerging my YouTube account with Streamlabs. 3. Closing and reopening the app. Anybody experienced this in the past?

[gritty isle]

Correct.

[brazen hemlock]

Ah got you, understood

paying now 🤣 🤣

[gritty isle]

Make sure you have a verified email address and phone number on your YouTube channel.

[vernal jay]

Hi I'm currently trying to stream from my Xbox using Streamlabs console and my video is coming through fine but my voice is extremely delayed. I'm not sure how to offset audio or anything with this being the console version and would love advice.

[novel loom]

Is Account Creation Issue on streamlabs fixed ??? My friends asking me

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

I don't know that it was broken.

[novel loom]

it is since morning i sent the screenshot right

[gritty isle]

I'm not a Streamlabs employee, I just Volunteer here. I have no insight into the status of their systems or operations. If you've not received a response on your ticket, please wait on that.

[novel loom]

sure waiting

[jaunty plaza]

hi, i need help to export files from browser to streamlabs app can anyone help me with that

[indigo chasm]

Hi, how do I clear cache?

[solar kindle]

Hi! I can't launch my streamlabs. It stays stuck in the loading screen where it cycles through tips and hints. Any idea how to fix this? I tried reinstalling it.

[stray citrus]

Hey there. It looks like that error is coming directly from Discord after selecting your account. I recommend reaching out to Discord for more information.

[harsh river]

could it be that maybe I cancelled my subscription? but i still have all of my benefits for the next 3 weeks so I shouldn't think that would matter right?

[desert briar]

Hey man

[gritty isle]

Any reason you replied to this conversation when I wasn’t assisting you?

[clever maple]

hi i0 need help. on the desktop app i am already connedcted to twitch buit i clicked to link my tiktok as well and it made a whole new streamlabs account

[ruby light]

I need help I’m in Streamlabs console and I’m adding the chat box and it doesn’t show in the stream either the alerts and the events and I don’t know how to fix it
Pls help 🙏🏻

[barren bramble]

oh there it is.. thanks very much 👍

[gritty isle]

That should not have happened. I would log in at the Stream labs web site with your Twitch https://streamlabs.com/dashboard#/settings/account-settings/platforms and try and merge your TikTok. If that doesn’t work, please let me know.

[harsh river]

@gritty isle

[gritty isle]

Please don’t just ping me.

[harsh river]

I pinged you on a reply of my comment because your a volunteer

[gritty isle]

The error message you screen shot is from Discord. You would need to reach out to Discord for assistance.

I do not Volunteer for Discord. I cannot assist with issues with Discord.

[clever maple]

when i try to merge it tells me this is linked to another account.

[gritty isle]

Okay, just a second.

[gritty isle]

Please log out of the Streamlabs web site and log in with your TikTok: https://streamlabs.com/dashboard#/tipping/methods. Let me know the Tip URL you see there.

[gritty isle]

Please go into your Account Settings on the Streamlabs Console web site and connected the Streamlabs Widget (1st image), and then select the Chat component and enable the Use Streamlabs Settings option (2nd image).

https://cdn.discordapp.com/attachments/962371235789025360/1342150387326652458/image.png?ex=67bc8af4&is=67bb3974&hm=a8c986ddbc5bddb637004d96d7703df166defef8ef3dee1d3ece3aaf5374a0e1&

https://cdn.discordapp.com/attachments/962371235789025360/1342150387641356319/image.png?ex=67bc8af4&is=67bb3974&hm=ef514f233976d2b3a03a1c3ba59fc41c5c8afc5c9903ec76a1a4668c991e4a49&

[daring topaz]

Hello, I have a problem with streaming a game like Valorant. When capturing the game screen, it freezes. This is probably due to the VanGuard system anti-cheat. This system probably recognizes streamlabs as a threat or cheat. Is it possible to somehow get an older version of the program or fix the problem with the anti-cheat?

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[craggy agate]

Hi there I stream on kick and I wanted to know if streamlabs widgets work with kick ? I’m doing a give away and wanted to include a spin the wheel on my stream that can be triggered by a command

[gritty isle]

Unfortunately no, Cloudbot doesn’t work with Kick.

[craggy agate]

Do you know of any other way I could still run the spin the wheel and I just trigger it myself ?

It’s more so showing it on stream so people can see it

[gritty isle]

You can use the Spin the Wheel Widget, you just can’t trigger it via command. https://streamlabs.com/content-hub/post/how-to-set-up-the-spin-wheel-widget-in-streamlabs-desktop

[craggy agate]

Thank you !

[gritty isle]

You’re welcome!

[craggy agate]

Can I make it spin via the website if I’m using the browser source?

[gritty isle]

When you are ready to spin navigate back to the Spin Wheel settings in the dashboard and click “Spin Wheel”.

[craggy agate]

Thank you !

[gritty isle]

You’re welcome!

[fiery pawn]

fix ur website lol

[lavish gale]

Hi all has anyone been having issues with streaming on tik tok using SLOBS? These past few days tik tok side has not been working but works on twitch. I usually multi stream but SLOBS may not be liking tik tok atm? No issues for twitch. When i use Tik tok live studio that streams fine for TT.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gusty umbra]

Are you authorized to stream to TikTok with Streamlabs?

[lavish gale]

yes. i was streaming Tik tok and Twitch on SLOBS before. i am authorized

[dense geyser]

that thing doesn't show up for me

[queen orchid]

Where can you edit/view your account information? like email/address, etc.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[dense geyser]

Already submitted a ticket yesterday, no response yet.

[gritty isle]

*Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.*

[dense geyser]

Alright.

[queen orchid]

Wanted to bump this, I can't find anywhere on the streamlabs website to actually view/edit personal information

[gritty isle]

There isn’t a method to that. Are you needing to change your Streamlabs ID email address?

[queen orchid]

I need to confirm where they're sending my tax information, I made my stream labs over a decade ago and I believe that info is outdated

[gritty isle]

Ah, best to submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new.

[gusty umbra]

Can you check it here and see what it says? https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[novel loom]

how old is the account ??

[dense geyser]

Only joined yesterday.

[novel loom]

wait 24 hours + btw which domain did you used ??

[dense geyser]

wait, what's domain

[novel loom]

like gmail , hotmail

[dense geyser]

i used gmail

[novel loom]

okey wait 24 hours or more to get the button to claim trial

[dense geyser]

anyways let's stop the chat, i gtg to school

[dense sparrow]

that thing doesn't show up for me ;/

[ancient anvil]

How can I use TikTok's multi guest feature while using StreamLabs?

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[craggy agate]

last question if I wanted to dual stream are these speeds good enough ?

[gritty isle]

Oh yes that’s fine.

[orchid flax]

Wow, my society has this internet shared among all the houses.. Around 50-60 houses lol.. Its definitely great.

[blazing slate]

Hi

Why my screen share is smoll

[severe imp]

Hello, since I paid the annual subscription last week I am having several problems.

1. When you put a video as an intro, the host is muted and when it is muted the guest can hear it, but the audio is not heard.

2. The guests of the stream are muted and when they are muted again they can no longer be heard. And they have to exit and re-enter the call for it to be heard.

I would ask that it be resolved as soon as possible since we have paid a large amount

in talk studio

[craggy agate]

Okay great thank you !

[wise thistle]

https://streamlabs.com/dashboard?error=Something-went-wrong.#/stats

[finite crystal]

bro its not showing the option even in mine

[wise thistle]

Wait for 24hrs it will be there

[finite crystal]

huh? fr?

[wise thistle]

yes

[finite crystal]

Okay Thanks

[sharp oak]

I have the same problem

[severe imp]

a alguien no se le escucha en talk studiio después de poner un video?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[finite crystal]

yess brooo mine too the option is not comin, when did you sign up?

[ruby saddle]

3 DYA

[finite crystal]

bruh

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[neat cosmos]

abe yaar

[orchid flax]

?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tidal sun]

Good Morning. I was just wondering if theres a way to get the tiktok chat onto the streamlabs client. Cause my tiktok chat hasnt been working for my last two streams for some reason

[forest wren]

I don't see the offer

[dense sparrow]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Sorry, no, that's not possible.

[river lodge]

Hi, I am missing picture on my download please can someone help?
I changed the output settings to be at 25fps but when I have downloaded the stream the audio is playing back in realtime and full length but the picture is coming out at slomo and missing footage??
Is there anything I can do in the setting to sort??

[gritty isle]

Is there a reason you lowered the FPS to 25?

[river lodge]

It was to be used in connection with a commercial and their production team requested it

[gritty isle]

That's an odd choice and I realize it was specifically requested but I'd try setting the FPS to 30 and see how it goes.

[river lodge]

So going back into the settings on the record and setting to 30 and downloading again?

[gritty isle]

You won't be able to change the recording itself. You'd have to set the FPS to 30 and then make the recording again.

[river lodge]

Ah so there's no way of retrieving the existing content?

[gritty isle]

No. You'd have to re-record it.

[river lodge]

Oh no. So is 25fps not an output we can use?

[gritty isle]

You can choose whatever you like. It may not be the optimal choice.
Let's review your settings. From Streamlabs Desktop, please screen shot Settings > Video and Settings > Output.

[neat sinew]

Hello, i am having trouble redeeming my loupdeck when i put it in my basket i cant seem to check out i was wondering if you could help?

[gritty isle]

You'll need to put in a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new.

[lusty agate]

Question about chat box on kick the message doesn't delete from the chat box

[random tapir]

Hi i cant upgrage to ultra.

[stray ore]

Hi @gritty isle Quick Question:

When I multistream to X and YT, my stream sound is great , but my picture starts glitching. I thought it was internet issue so i upgraded to highest speed but it keeps happening

[gritty isle]

Glitching how? Does Streamlabs Desktop report lagged, skipped or dropped frames?

[stray ore]

not sure how to check for the reports

[stray ore]

glitching like yh missed frames and just like lags in a way for few seconds picture is like bugging

[gritty isle]

Settings > Notifications, enable all the options and set the sliders to 25%.

[gritty isle]

Sounds like your encoder might be getting overloaded. Hop over to #vip-support and they can help you look over your settings.

[stray ore]

oki done CPU was at 30% now?

[sharp cloak]

Hello, can someone from support help me with something privately?

[random tapir]

@gritty isle maybe can you help ? somehow i cant upgrade to ultra

[gritty isle]

What happens?

[gritty isle]

For moderations purposes, we can only provide support in this channel. Wd cannot provide support in Direct Messages, Discord Calls, or Screen Sharing.

[random tapir]

it says that i have to login but it doesnt let me login

[gritty isle]

How does it not let you login? Do the buttons not respond?

[sharp cloak]

I have a problem with the free promotion related to discord, it doesn't appear on my website

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[sharp cloak]

I made a ticket, where can I see the answer?

[gritty isle]

Yes, if you could translate, that would be helpful.

[gritty isle]

In your email.

*Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.*

[random tapir]

Can't complete request. Contact Support.

[gritty isle]

What step is that? Are you creating your Streamlabs ID or logging in with it?

Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. Seems like there is something in the payment flow. We cannot assist with payment issues in Discord.

[sharp cloak]

Could I show you a picture of the problem?

[gritty isle]

I understand the issue, a screen shot won't help. You need to submit a ticket if you haven't already.

[random tapir]

even here i cant loggin lol. maybe you can help with that ?

[gritty isle]

Sadly, no, you'll need to submit a ticket. Volunteers are not Streamlabs employees so we have no access with which we could troubleshoot this problem. Only the staff can assist via a ticket. I would have no idea why that is happening.

[random tapir]

do you have any idea how long does it takes to answer ?

[gritty isle]

@random tapir And I'd suggest removing that screen shot for privacy reasons.

[gritty isle]

Tickets are answered in the order they are received. There's a high ticket volume right now. We cannot offer an ETA.

[random tapir]

@gritty isle last question. if i create a new account can i link it with my old twitch account ?

[gritty isle]

You would have to first log into the Streamlabs account where that Twitch is merged with your Streamlabs ID and unmerge it in order to merge it elsewhere.

[lost bone]

I am a gaming streamer on TikTok. I've been consistently streaming for months using a stream key without violating any policies. Recently, my access to stream via a stream key/STREAMLABS platform was revoked, but I can still go live from my phone. I believe this may be an error in the system, as I have followed all community guidelines.

[gritty isle]

You would have to reach out to TikTok on that. TikTok alone approves or revokes access to Live with Streamlabs.

Live via TikTok Studio is a seperate permission.

Streamlabs has no input or view into why TikTok makes their decisions.

[random tapir]

where can i learn to do so ?

[lost bone]

thanks, i was hoping for help. there support team sucks with providing info.

[gritty isle]

You would have to log in with your Twitch first, then create your Streamlabs ID if you haven't already: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id.

Then log out and log in with that Streamlabs ID. Then you should be able to unmerge your Twitch.

Then log in with the Streamlabs ID for the other Streamlabs account where you want it merged.

So, for this process, you would need two different email addresses to use for the Streamlabs ID's.

[gritty isle]

You're welcome and yeah, I get that. Good luck!

[vital comet]

Hi! I have an issue with se live multi stream, i have my delay only on twitch(4 min) but dont work with the two others channels i have connected. Could you help me?

[gritty isle]

Are you using Streamlabs Desktop?

[bronze sequoia]

Hello, friends, I have a question. I recently moved to this platform and I'm wondering if Streamlab has a built-in donation option?

[gritty isle]

Yes, you can set up Tips via PayPal: https://streamlabs.com/content-hub/post/how-to-setup-paypal-tipping-with-streamlabs

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[bronze sequoia]

I don't understand what steps I should take here, can you help me?

[gritty isle]

That's step 10 in the guide I linked.

[zealous monolith]

any way to make mic louder?

[gritty isle]

Move the slider in the Mixer for your Microphone to the right.

[zealous monolith]

It's at max and still quiet

[bronze sequoia]

thanks brother ❤️

[gritty isle]

Check this guide: https://streamlabs.com/content-hub/post/how-to-improve-mic-quality-in-streamlabs-desktop.

[gritty isle]

You're welcome!

[vernal latch]

So i added the mini feed to the layout but now the mini feed takes up the entire window of Slobs and it wont let me adjust the size of it

[blazing slate]

No one helps me with my problem

);

[stray citrus]

Hey there. It looks like you posted a question during hours of the morning when not a lot of people are active/online. Feel free to repost your question, and if someone is available, they can assist you further.

[blazing slate]

Why my screen share smoll,
And usually i get black screen when going live which delays me

[ornate blade]

hello, do you know what size Twitch alerts are?

[river sandal]

Hello , i have some problems with live notifications, i even opened an youtube ticket, about this, and more people are reporting that they are not getting notified when i am LIVE streaming, and i go LIVE through streamlabs . Can you help me ?

[gusty umbra]

Twitch alerts don't have a "size" you can customize almost any part of them. They do have some file size limitations and recommendations. https://help.twitch.tv/s/article/alerts-by-twitch-customization?language=en_US

[stray citrus]

@dense horizon Hey there. I've removed your message. Please do not pose yourself as official Streamlabs Support. You can post your responses, but please edit your message to not include Streamlabs Support.

[stray citrus]

Hey there! If you are live on your channel as intended, but the notification from YouTube isn't being pushed out to users, that will be something YouTube Support will need to investigate. That "live" notification should go off by default, regardless of the tool you are using to go live.

[zealous monolith]

where is the source filer option @gritty isle

[dawn geode]

help

[gritty isle]

Right click on your source.

[gritty isle]

With?

[zealous monolith]

ty

[gritty isle]

Do you have Orientation Lock enabled?
Did you setup scenes for both the vertical and horizontal layouts?
Are you screen sharing a game or going live with your camera? For screen sharing on Android, you need to add the Screen Share layer.
And what platform are you using?

[gritty isle]

You're welcome.

[desert briar]

i need help

[gusty umbra]

What can we help with, we unfortunately can't read minds (just yet, one day).

[desert briar]

related to discord

how do I protect that button to make a claim?

[gusty umbra]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[desert briar]

thank you

[gusty umbra]

No problem at all!

[light cradle]

Hey!I was trying getting discord n i t r o and i filled the payment and it says disabling why?Can someone help?

[obtuse hemlock]

man the claim button doesn't show up.

[light cradle]

Its shows

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Reach out to Discord for assistance: https://support.discord.com/hc/en-us/requests/new

[obtuse hemlock]

No it doesn't lol

[light cradle]

Oh i haved same issue

[gusty umbra]

Both of you will need to submit tickets, Rufus posted the links in response to your messages.

[obtuse hemlock]

Yes I know i'm just saying

[pseudo nymph]

Brruuuh till when we'll be having that issue of the claim button of niitro

[blazing slate]

1. Yes
2. Yes both vertical and horizontal
3. I have added the screen share layer on my scene
4. Android? Idk can you elaborate?

[gritty isle]

I meant Twitch, YouTube, Facebook, Trovo, X, or Kick.

[blazing slate]

Youtube

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

And after starting your stream, you bring the application you want to screen share in the foreground?

[blazing slate]

Yes

[pseudo nymph]

Bruh

[blazing slate]

And open a small window like tabs, i usually close it when i am gaming

[gritty isle]

Brah.

[gritty isle]

I would disable Orientation Lock and see if that helps.

[blazing slate]

Let me chech

Oh weird, i got the black screen glitch now

Still doesn't work

[gritty isle]

You didn't bring the other application to the foreground. I just see Streamlabs Mobile screen sharing itself.

[blazing slate]

One sec

[blazing slate]

I used minecraft as an example, and it didn't full screen in landscape

[gritty isle]

YAY!

[desert briar]

I need help

[gritty isle]

With?

[reef canyon]

i need help

[blazing slate]

Mhm?

[gritty isle]

With?

[reef canyon]

@gritty isleI recently subscribed to the annual plan, encouraged by the promotional offer that included a Loupedeck Live S as a gift for new subscribers. However, I have not received any redeem code or further instructions regarding the gift.

[blazing slate]

Is that how it's supposed to be intended as working?

[gritty isle]

See the #1342525472847958059 channel.

[reef canyon]

@gritty isle i see it and more than 13 days from date of my annual subscription , i dont receive anything in membership screen or in mail

[gritty isle]

Yes, once you go live, bring the application you want on stream to the foreground.

[gritty isle]

Did you follow this link?

[reef canyon]

yes i follow all steps and there is no loupedeck live s reedem on my membrship account @gritty isle

[blazing slate]

Can't i change the aspect ratio, since if i go live now, it will go as a shorts live, on youtube, but i want it to be in the full screen landscape format

[gritty isle]

Then please submit a ticket.

[reef canyon]

i submit more than ticket without any response @gritty isle

[gritty isle]

That's a #known-issues 👉 https://support.streamlabs.com/hc/en-us/articles/31504034575003-Streamlabs-Mobile-Screen-share-appearing-smaller-on-the-stream

[gritty isle]

Please do not submit multiple tickets as they just keep delaying the whole process.

*Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.*

[reef canyon]

okay thank you i have another question

[blazing slate]

Thanks a lot

[gritty isle]

You're welcome.

[reef canyon]

@gritty islei subscribed to the annual plan 11 days ago , can i cancel it and get a refund ?

[gritty isle]

I cannot answer that. You'd need to submit a ticket for that.

[reef canyon]

okay thank you

[gritty isle]

You're welcome.

[desert briar]

@gritty isle

[gritty isle]

That's a screen shot of a page on the Streamlabs web site.

[desert briar]

I don't have PC

[gritty isle]

Okay...

[desert briar]

I don't see discord thing

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[lone coyote]

I've started trying to use Streamlabs consistently and I'm running into the background removal issue that it seems many others run into, but cannot find a good solution or answer.

Nvidia Broadcast eats up my GPU and the video lags up anytime I play a game. I have an AMD CPU and Nvidia card (3080 Ti). I've tried setting the PCI BIOS settings to GEN 3 but it didn't help.

Is there another solution? I feel like I've installed an OBS filter but it doesn't show up in Streamlabs.

[tulip spoke]

Is there a known issue with cloudbot custom names?

[gritty isle]

You have an active Streamlabs Ultra subscription?

[tulip spoke]

I do yeah

[gritty isle]

Please link your Discord then hop over to the VIP Support channel for assistance.

[wispy latch]

@tulip spoke

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lavish gale]

is anyone having known issue with multi streaming? I stream fine on twitch but tik tok it lags in and out. have not had this problem before. im running some tests now but this has been on going for the past week

[amber walrus]

I need real quick help. I think I remember purchasing an overlay from streamlabs but I might be missing something in the folder (i bought this a while back) and I am trying to see if there is a way I can find if I purchased it and where it would be?

Nevermind!

[cosmic holly]

Hello! Can someone help me? I get a lot of emails froms my stats of streamabs, how can I stop receiving these emails?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[celest crescent]

I'm trying to record high quality videos of fortnite through streamlabs obs. I used to get really crisp and clear videos, but my pc needed to be wiped, and since getting streamlabs redownloaded nothing seems to be getting it back to how it used to record, no matter what settings I change. Anyone have any ideas about what might be causing my recordings to be blurry?

[solar kindle]

Hi. My Streamlabs desktop suddenly won’t launch. It stays stuck on the loading screen. Help please!

[manic geyser]

i got a question.

[manic geyser]

you know how i accept the promotion ?

[gritty isle]

Please,don’t ping those not actively assisting you. What is your question?

[manic geyser]

the promotion its nothing on the side of my dashboard

[spare heath]

my streamlabs refuses to capture any audio from my capture card, the same with obs. what do I do to fix this?? I have search up videos on it and still got no help.

someone please help me, my head is hurting bc of this.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[magic sigil]

So Streamlabs isn't seeing donations made through DonorDrive. I have verified the integration is running and the donations have gone through, but SL isn't seeing them

[magic sigil]

Its working. Just needed some time

[junior turret]

i'm having the same issues after my mac updated to 15.3.1...it won't pick up any audio and it was working fine before the update. Did you figure it out?

[spare heath]

No, and im using windows. I just deleted both OBS and stream labs.

[astral salmon]

I'm new to streaming, so I thought I'd give it a try. However, I have connection problems Streaming through Streamlabs onto Twitch. Is there any help out there? (Xbox X|S, Windows 11)

[junior turret]

I found my microphone permission was off for streamlabs and when I gave it permission it worked again, so weird it shut off

[junior turret]

I noticed my bitrate is low and it's a bit choppy even though my internet connection is super fast, not sure why I'm having issues with it

[lime otter]

Hello. this morning a situation occurred that I am not able to start the stream on tiktok due to the fact that "I am banned", of course I checked it on my phone whether I actually have this restriction on tiktok BUT I don't have anything, yesterday my block ended and I had the stream running normally, today I checked it and it doesn't work anymore.

( i dont have ban rn)

[green mantle]

no n@tro button help

[ocean roost]

@kindred remnant @green mantle Don't tag people who aren't actively helping you already as per #rules.

See #1328820002945761433 if you need help

@kindred remnant So now you're being rude and arguing with staff instead of reading the channel I linked you.

[lime otter]

;maybe u can help me if u blame him.

[ocean roost]

-.-

[lime otter]

👍

[void storm]

chat

got email told to
now what me do??

[ocean roost]

Wait for another email from the team

[solid cloak]

Has the offer ended?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sharp cloak]

i have the same problem

[desert briar]

@solid cloak

[solid cloak]

yea?

[desert briar]

Did you solve the problem I can't see Aswell

[bronze zephyr]

same

[sharp cloak]

does anyone know what i can do?

[solid cloak]

No, they did not respond to me. I sent a notification and it has not arrived yet

[twilit maple]

#1328820002945761433 and if you can't see it, check id:browse

[solid cloak]

She has no income

[void storm]

@bronze zephyr @solid cloak
wait for 24hours after creating account, it will pop up

[sharp cloak]

thx

[desert briar]

Do i need link something

[void storm]

it will show up, but to claim YES you have to link

[desert briar]

Ok

[bronze zephyr]

Oh... ty so much! Kissin ur mind

[solid cloak]

TY

[echo dock]

[void storm]

make,,,
https://support.streamlabs.com/hc/en-us/requests/new

[echo dock]

Nice pfp

[void storm]

thx

[stoic mountain]

Hi team, I need help with SL OBS

Editor display is not showing, checked with Layout editor and restored settings to default but still same, Attached screenshot for reference
Please check and reply back.

Let me know whom i can reach out to fix this.. #technical-support

Here is the report code : 1740489699-f392cc41-fbc2-4d04-80b5-5ec6a9dddb71 @stray citrus @latent venture

[void storm]

I have no experience,
wait for support 🎀

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[lofty aurora]

it worked. i forgot to say thank you for the help i think

[solar kindle]

Hi. My Streamlabs desktop suddenly won’t launch. It stays stuck on the loading screen. Help please!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[open briar]

I don't see the buton, can anyone help me?

[stray citrus]

Hey there. Please see the #1328820002945761433 channel for more information.

[open briar]

I followed all the steps but it doesn't work

[humble gale]

then submit a ticket using their support button

[random tapir]

hey guys. any idea how to solve this ? im trying to conect my X on streamlabs "Whoa there!
There is no request token for this page. That's the special key we need from applications asking to use your X account. Please go back to the site or application that sent you here and try again; it was probably just a mistake."

[gritty isle]

Please don't ping those not actively assisting you. For this issue, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. The staff is trying to determine what causes this so that it can be fixed. Please include the diagnostic code in the ticket.

[desert briar]

hello. Where is button claim for discord?

[stoic mountain]

Hi Rufus, Thanks for letting me know. FYI i have already submitted a ticket earlier today, Thanks.

[gritty isle]

Perfect, thank you. I've tried very unsuccessfully to troubleshoot this issue. Its a tough one for sure.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[desert briar]

I did this and he gave me a completely different answer

[stoic mountain]

Understandable. I hope this issue will fix soon to start the live streaming.

[gritty isle]

I have no idea what answer you were given. Volunteers (orange roles) are not Streamlabs employees and thus we have no access to the ticket system. I'm unable to go around and around with you as there is literally no way I can assist you with the Discord promotion.

[void storm]

its sad to see very slow\ no response from ticket

[stray citrus]

Hey there. We are receiving a very high volume of tickets regarding the Discord Nitro promotion. While also trying to balance those tickest with our normal technical support tickets, we are doing our best to get to everyone as quickly as we can. We appreciate your patience. 🙏

[void storm]

but here seems to be more effective response, so why not divide issues here?

[stray citrus]

It requires our development team to resolve the issues/errors, so our team (the technical support team) sends the reports over to them. Our dev teams unfortunately aren't able to be in this Discord to assist in real time.

[void storm]

fair enough
and....

[void storm]

use the chat bubble in the bottom right of the screen to live chat with us for instant support.

said in email.
can't find it

[humble gale]

that's if you have ultra

idk how old those directions are but they changed the chatbox widget not too long ago. you should probably reach out to whoever's thingy you're trying to use to ask if it will still work

[sweet lily]

Hello.. hope everyone is doing good .. Quick question ...
how can i have scene collections ..i want to do two different titktok Lives with totally different subjects .. each with there own scenes and sources so i can choose which one to sue based n the live i want to do

[gusty umbra]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[humble gale]

I'm not quite sure what the question is. you could use different scene collections to do different tiktok lives (obviously not at the same time, but you can set it up that way)

[pearl latch]

help pls

[sweet lily]

hmm i want to do tiktok live about digital product .. but i also have a sports website i want to do tiktok lives about .. they are tottally differet presentatiosns with different images scenes .. i have my digital marketing slides scenes eimages all done .. can i create one for my sportrs website and when i go live.. can i decide which collection or scenese images etc to use .. where can i create a new one

[gritty isle]

In Streamlabs Desktop, click the down arrow next to the Scene Collection Name (see the red circle below). From there, click Manage Scene Collections, and from there you can create new Scene Collections.

[humble gale]

yeah. that's what scene collections are for. so that way when you decide to go live with different stuff you can easily swap to it

[sweet lily]

i added a tab, sounds to the editor (not nowing what i was doing ) what does that tab do .. when i click i ti i see all the scenes and images for a presentation i have set up

[sweet lily]

that is awesome .. i can seem to find where i would create another collection

[humble gale]

Rufus gave directions on where #technical-support message

[sweet lily]

THNAK YOU

[gritty isle]

You're welcome!

[sharp cloak]

help please

[granite pecan]

is anyone else not seeing the promo on their dashboard?

[brittle nimbus]

I keep applying for my TikTok Streamer Key/URL via the Streamlabs app and keep getting the below response. I have a verified email and phone number and have set up a password. This is making me crazy. Here is the response I get.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

You would have to reach out to TikTok on that. TikTok alone approves or revokes access to Live with Streamlabs.

Live via TikTok Studio is a seperate permission.

Streamlabs has no input or view into why TikTok makes their decisions.

[brittle nimbus]

ok. thanks.

[gritty isle]

You're welcome.

[tardy swift]

Help please :c

[gritty isle]

Are you trying to stream to Kick? If not, what platform, Twitch, YouTube, Facebook, Trovo, or X?

[tardy swift]

Kick

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Thank you for confirming that.

To resolve this please follow these steps:

1. Go to the Streamlabs web site by clicking on this link: https://streamlabs.com/dashboard#/settings/account-settings/platforms
   Please log in with your Streamlabs ID! Don't log in with Kick. If you need to create your Streamlabs ID, follow this guide: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id
2. Unmerge and then merge back your Kick channel.
3. In Streamlabs Desktop, log out and log back in your Kick channel. See next post on how to log out/log in.

[wispy latch]

@tardy swift
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[tardy swift]

If I saw a video that did that, I did it and I still get that error

[gritty isle]

Did you perform these steps first?

Oh hey Ash.

[stray citrus]

Just stepping in because I solved this issue the other day for my own account. If the steps Rufus circled above didn't help, will you try my steps and let me know if that works? 🤔

1. Log out of Streamlabs Desktop
2. Go to this page here: https://kick.com/settings/stream
3. Reset your stream key
4. Log back into Streamlabs Desktop

[gritty isle]

/scribbles notes

[tardy swift]

oh god nice, yes it helped me

[gritty isle]

YAY!!!

[stray citrus]

Oh, I'm so glad! Thank you so much for letting me know that helped. If anything else comes up, please don't hesitate to reach back out and let us know!

Thank you, Rufus! It's possible that both steps had to be done in combination for this to work, as well.

[stoic zephyr]

Hello. Im looking for assistance with a media source video (tried .mov and .mp4) and the video is just a black screen. I've tried multiple files to see if it was just the file, but same result. Any help appreciated

[gritty isle]

You added a Media Source and then chose the specific media file?

[stoic zephyr]

Yes

[neon kite]

hello, im having issues with my past broadcasts having no audio, but during stream everything is fine

[gritty isle]

And the Media Source is higher in the source list than any capture source (Game Capture, Windows Capture, Screen/Display Capture)?

[wispy latch]

@stoic zephyr ```md

Sources not showing on your screen/stream?

• You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.

• Meaning, if you can't see something it isn't layered properly.```:arrow_right: Source Order - Refer to this gif here :link: https://i.gyazo.com/79f55004498e69f820ab5abbcd9bcf57.mp4

[neon kite]

everything is fine during stream, when i go to twitch online to watch my past broadcast there is zero audio

[gritty isle]

That reply from the bot was not for you.

[gritty isle]

Are you using Twitch VOD track?

[stoic zephyr]

"Smoke loop" is the media file source and it is at the top of the list I think I have it correctly layered but im not positive

[neon kite]

i dont even know what that is, i just stream through streamlabs then directly upload from twitch online to youtube

[gritty isle]

I see you have the source selected but I don't see it in the preview window. Please go into the Layout Editor and if you have the Stream Preview, swap it out for the Editor Display.

Also, hover over that Media Source in the Source Selector and make sure it is not hidden (the eyeball 👁️ show not be crossed out).

[stoic zephyr]

Even if the source were at the bottom, it should still show behind the social media icons

[gritty isle]

You're using Streamlabs Desktop?

[stoic zephyr]

Ok not hidden. I saw that reply on reddit and couldn't quite figure out what it meant swap

[gritty isle]

See the red circle.
Go in the Layout Editor and screen shot again please.

[gritty isle]

Okay, that looks good. You can exit the Layout Editor. Double click on the Media Source to bring up its Properties. Screen shot the Properties window.

[wispy latch]

@stoic zephyr

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[stoic zephyr]

Sorry for the crappy screenshot. Let me open discord on my mac. Im typing on my phone so I don't have to switch back and forth

[neon kite]

yes

[gritty isle]

From Streamlabs Desktop, screen shot Settings > Output please.

[proper bison]

having bad mic delay also video on stream

[gritty isle]

Okay, thanks. I see you have the Twitch VOD Track option enabled. I would go to the Mixer, and make sure that every audio source in every scene has track 2 selected. If you want to exclude a particular audio from the VOD, leave track 2 unchecked for that particular source.

If you're not splitting your audio, I would just uncheck Twitch VOD track.

[gritty isle]

Okay, thanks for that. Are you wanting this source to always be playing in this scene or play just once?

[stoic zephyr]

Loop is checked btw. Screenshot shows not checked. Have tried both ways.

[gritty isle]

And if you double click the file in Finder, it plays?

[stoic zephyr]

Yes just tested to be sure

[neon kite]

Where is the mixer?, I don’t split audio either I don’t mess with that stuff

[gritty isle]

And what type of file is it?

[stoic zephyr]

I've tried it as a .mov and a .mp4 in hopes it was just file type

[gritty isle]

Since you're not splitting your audio, please uncheck Twitch VOD Track and save your settings.

[proper bison]

can you help with audio delay plz

[gritty isle]

Does the media file have only video, only audio, or has both video and audio?

[neon kite]

If I did split audio I would have to change these to 2 since twitch vod was at 2

[gritty isle]

Just uncheck Twitch VOD Track at Settings > Output.

[stoic zephyr]

it is video only. I exported from splice (tried from imovie as well) and i have muted the audio within that program.

[stoic zephyr]

I appreciate the help rufus. i must speak with my doctor now, but i will try you again later if you're still available. thank you so much!!!!

[gritty isle]

You're welcome!

[neon kite]

My issue is fixed, I appreciate you, I just wish I noticed it sooner because I did a whole playthrough of dying light and none of my videos have audio 💀

[gritty isle]

You're welcome.
audio.
I once went a whole hour of a stream with my microphone muted before someone in chat finally asked.
It happens.

[proper bison]

could you help with audio and gamecapture delay in stream please

[gritty isle]

Honestly, I'm not good a troubleshooting that. Are you splitting your audio (to exclude certain audio from the stream or VOD)?

[proper bison]

I don’t think so I’m fairly new to streaming but when I do my game capture is delayed and my mic audio

[gritty isle]

From Streamlabs Desktop, screen shot Settings > Audio.

[gritty isle]

Set Channels to Stereo and see if that helps.

[proper bison]

i think did that before and then my mic diddnt work at all

[gritty isle]

Strange. You can downmix the Microphone to Mono in the Advanced Audio Settings.
https://streamlabs.com/content-hub/post/new-streamlabs-desktop-audio-settings-redesign

[proper bison]

i dont really know whats going on with it tried allsorts for 2 days now haha

[gritty isle]

I've got an Arctis headset as well. Set the Channels to Stereo and then downmix the Microphone to Mono in the Advanced Audio Settings for that device.

Are you only streaming, only recording, or both streaming and recording?

[proper bison]

turn thdownmix on or off and im just trying to stream gameplay and talk over it

[gritty isle]

Turn on Downmix to Mono for your Microphone device in the Advance Audio Settings.

At Settings > Audio, set the Channels to Stereo.

[proper bison]

right ive done both of them

what about for the gamecapture delay how would you resolve that ?

still a long delay with the audio aswell

[gritty isle]

There shouldn't be a delay. That's the most basic setup.

Are you using a Capture Card?

[austere quarry]

Hi my raid and follow and subs alert stopped working mid stream. Constantly tried to toggle em back on... wouldn't stick. Any ideas?

[gritty isle]

Once you end your stream, log out and log back in in Streamlabs Desktop. Did you perhaps change your Twitch channel name?

[zenith abyss]

i need help

im trying to change my name on my website for str eamlabs but idk how

[gritty isle]

Can you elaborate on that?

[zenith abyss]

in what way

[gritty isle]

I don't understate your statement. What exactly are you trying to change?

[zenith abyss]

this -->emileedancerlovercommuity.live

[gritty isle]

Ah, you have a custom domain and want to change it?

[zenith abyss]

yes

[gritty isle]

Please link your discord and ask over in the #vip-support channel. Only the staff there can assist with custom domain issues.

[wispy latch]

@zenith abyss

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[zenith abyss]

i dont understand

and it wont link

[gritty isle]

Volunteers like me cannot assist with custom domains. We are not Streamlabs employees and thus we don't have access to their systems.

Since you have a custom domain, linking your discord allows the system to give toy the Ultra role which unlocks the VIP Support channel.

That channel is run by Streamlabs staff and they can assist you with your custom domain there.

[gritty isle]

It did. You now have the Ultra role.
Now go to #vip-support

[marble wind]

@celest crescent select the "indistinguishable quality" preset in simple output mode in settings>output

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grave ridge]

Hello @gritty isle i realy dont understand what is going on. I tested it. Ive done everything you said. Logged in with my twitch acc. Put the chat on top. Put the chat,event list, alert box. Just dont do it. The only thing that does it is the border/theme. I dont understand the issue. And i wanna fix it can you please help me 🙏

[gritty isle]

Sadly, I'm about to leave my work for the day and won't be available for a few hours. So to confirm, you logged in the Streamlabs Console web site with your Twitch, connected the Streamlabs Widgets in the Account Settings, added the Chatbox, Event List and Alert Box in your Streamlabs Console project and enabled Use Streamlabs Settings and none of them work when you are live?

[open flume]

Guys streamlabs is the best

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[vestal fjord]

Hello all!
New to streaming and fairly knew to actually somewhat understanding computers... Anywaus I went from using OBS with no problems to Streamlabs after a litte looking around and really liked the widgets, especially the streamboss. I ended up seeing OBS plugin and downoaded that - it seemed to port over everything, I had to update some browser captures and the audio channels but one thing I can not figure out is why my webcam wont pull up on Streamlabs. At first it was on OBS without any problems, after research a tad bit, just quick googles and a couple youtube videos, I saw maybe I needed to allow Streamlabs permission to access my camera. I did that and it took down the webcam on OBS but changed nothing on Streamlabs. I restarted my computer and went to bed for the night, after now just getting sat down after the day it works on OBS again but still nothing from Streamlabs. Is there any clues? I do have screengrabs for reference if needed. Thank you to any and all in advance for any insight!

[solar kindle]

Hey don't we get like a chat support if we join Streamlabs Ultra?

[gritty isle]

#community-support is a place that everyone within the community can help out one another. If you wish to speak to a Streamlabs Technical Support or Customer Service agent, please 📨 Send us an email here.

If you are an Ultra subscriber, link your Discord account to access the #vip-support channel

DO

• Send one message explaining your issue.
• Add screenshots/error messages to your initial message.
• Help others if you know the answer to the question.
• Check out our #1173605643484139591 and/or Submit a ticket.

DON'T

• Spam the channel.
• Share sensitive information (email, logs, etc.).
• Screenshare/allow someone else access of your computer/device/account.

We have Volunteers that devote their free time to help people in the channel. They are not employees. They do not screenshare, DM, or hop into calls with individuals. If you need that type of assistance, please 📨 Send us an email here.

I worked 8 hours, spent 3 hours in traffic. I'm tired and want to have dinner and relax.

[restive kettle]

https://www.reddit.com/r/streamlabs/comments/usa328/cloudbot_keeps_turning_itself_off/ I'm regularly seeing this too

[gritty isle]

If you don't regularly use Cloudbot, it will toggle itself off in order to conserve resources. There's no way to prevent or change that. I'd add a step to your workflow to check Cloudbot as your starting your stream.

[restive kettle]

oh, maybe b/c i only stream 1x/week?

[gritty isle]

Quite possible.

[tepid oasis]

I spent 2 days trying to fix this. Apparently it seems possible a windows update caused this problem to occur more. I can 100% confirm that it's not a CPU Issue.
I used to use this a lot previously with a display capture source.
You can try using a game capture source but it still lagged for me

It's disappointing as Nvidia Broadcast works so good to replace or blur a background.

[drowsy quartz]

is there a way to add slobs cloud bot to kick yet or no??

[grave ridge]

I live im holland so i was sleeping hahahah.

But yeah every thing you said i have done ! @gritty isle

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fiery dew]

So I am a Ultra member. So I just click the first link here to have access to some private channels correct?

[wispy latch]

@fiery dew

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[muted oriole]

Hello! I’m new to stream labs. I like to stream my games, how do I make a queue for my followers over on the twitch side if that’s possible. I did 3 hours of streaming yesterday

[gritty isle]

If you’re using Cloudbot, you can set that up easy. We have a guide that includes a section on Queues: https://streamlabs.com/content-hub/post/how-to-use-timers-queue-and-quotes-in-streamlabs-desktop-cloudbot-101.

[muted oriole]

Oh thanks

[gritty isle]

You’re welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grave ridge]

@gritty isle ?

[gritty isle]

Let's refresh the connection between Streamlabs and Twitch.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[lime otter]

Hello. this morning a situation occurred that I am not able to start the stream on tiktok due to the fact that "I am banned", of course I checked it on my phone whether I actually have this restriction on tiktok BUT I don't have anything, yesterday my block ended and I had the stream running normally, today I checked it and it doesn't work anymore.

maybe someone can help me with that

[gritty isle]

Your using Streamlabs Desktop?

[lime otter]

yes

[lime otter]

its looking like i have 7 days ban but i dont...

[gritty isle]

In Streamlabs Desktop, log out, wait a few minutes, and then log back in with your TikTok. I'd also go here https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US and confirm you have no restrictions on Live with Streamlabs. Live with TikTok Studio is a completely seperate permission and its possible to have one restricted but not the other.

[rugged furnace]

I have a question about FiFine Ampligame stream deck. It says you can use streamlabs but I have not been able to figure out how to get it added into it and set up scenes and all that, I am hoping to get the loupedeck soon but trying to use this until then.

[lime otter]

in that link its look like i have ban. BUT i can turn on stream from tiktok studio and from phone. but not from streamlabs

[gritty isle]

Yes, Live with TikTok Studio is a completely separate permission.

You would have to reach out to TikTok on that. TikTok alone approves or revokes access to Live with Streamlabs.

Live via TikTok Studio is a seperate permission.

Streamlabs has no input or view into why TikTok makes their decisions.

[gritty isle]

Elgato Stream Deck?

Oh I see now, its a from a different company. You'd have to reach out to them for assistance with their product.

https://fifinemicrophone.com/products/fifine-ampligame-d6

[lime otter]

ok, but recently all the blocks have passed and I received a notification that I can stream without any problems. I streamed for 3 hours, I get up in the morning and want to start it again and it doesn't work. I have not received any notification ANYWHERE that my access has been blocked again

[gritty isle]

Did you log out and log back in?

[lime otter]

im log out when u write that message should i log in now?

[gritty isle]

Yes please.

[lime otter]

still ,, i dont have permission,,

[gritty isle]

Then you'll need to reach out to TikTok for assistance.

[fallen barn]

ok found it

hey my payment errors out

and moneys there!

[gritty isle]

Payment-related Issues: Do not ask about payment matters, including but not limited to Ultra/Pro subscription payments and tipping. These issues can only be resolved in tickets!

To submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[fallen barn]

woww

making my streamlabs experience lame

[narrow sphinx]

SOS out of the blue our youtube stopped recieving the stream from stream labs. I have tried removing and re adding youtube to stream labs nothing seems to be working i filled out a ticket but am assuming that will take weeks anyone have any insights to why stream labs would randomly not be able to stream to youtube?

[stray citrus]

Hey there. This is a public Discord server, and for security reasons, we do not discuss payment-related inquiries here. We don't mean to cause a negative experience, but even official Streamlabs staff (myself) cannot assist with this issue in Discord. You would need to submit a ticket, and we will get back to you as soon as possible. 🙏

[proper cedar]

is there a way to get streamlabs to announce to my chat what game i am playing? i see a few of my friends have it but they say they dont have any commands set up. "streamlabs (user) is streaming (game) " is something similar to what i am seeing at the start of their stream.

[rugged furnace]

Thank you!

[fallen barn]

well i dont how to speak or say on here because its limited and controlled

cant communicate everything censored

[narrow sphinx]

I mean they are trying to protect you private information.

SOS out of the blue our youtube stopped recieving the stream from stream labs. I have tried removing and re adding youtube to stream labs nothing seems to be working i filled out a ticket but am assuming that will take weeks anyone have any insights to why stream labs would randomly not be able to stream to youtube?

[fallen barn]

i not giving any private info

[narrow sphinx]

But discussing payment related issues would get close to privat info as well as any ability to help you would require you to provide sensitive info

Which is why they are telling you to go to a secure place for info.

[fallen barn]

i just want ultra now! and my payment methods isn't working on website

nevermind have a good day!

[stray citrus]

Hey there! I'm sorry you're having trouble with this - just to confirm, you're going live to YouTube and the live is becoming disconnected? Or something else? 🤔

[narrow sphinx]

So when i stream i stream to both Facebook and youtube. When i go live only facebook actually goes live youtube doesnt do anything.

[stray citrus]

I see, okay! I can check into this here for you. Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me? https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[narrow sphinx]

1740585528-b4b47e81-b5f7-49e9-a506-d4d9aa36b4eb

[stray citrus]

Thank you! When you go live to YouTube by itself, does that work?

[narrow sphinx]

I honestly dont know how to go straight from youtube everything has always been done through stream labs

[stray citrus]

Oh, I'm sorry if I miscommunicated. I just mean if you go live to YouTube from Streamlabs Desktop by itself (without Facebook toggled on).

I was wondering if YouTube works when it's the only destination - this would allow me to narrow down if it's a multi-streaming issue or specific to YouTube.

[narrow sphinx]

Oh no that doesnt work i tried that as well

This is what i see when i try to stream

[stray citrus]

Are you going live to a private broadcast? 🤔 If looks like you're live, but the chat will show that error unless you're going live to a "public" YouTube stream.

[narrow sphinx]

This is for a church? I dont know?

All i know is it has been working for a few years and 2 weeks now we cannot stream to youtube anymore.

Facebook works just fine just out of the blue youtube stopped

I cant find where to refresh and re insert stream key data i thought that might fix it but couldnt find where in streamlabs to do that

[stray citrus]

I see, okay. I see you have a Streamlabs Ultra subscription, so I'd like to get you into our VIP Support channel for 1-on-1 support for this issue. To do this, go to this page here: https://streamlabs.com/dashboard#/settings/integrations and click "Link" next to Discord. Once it's linked, you can refresh Discord, and you should be able to access the VIP channel. Then one of our agents can open a thread for you and look into this further.

Additionally, we also have a live chat option available on Streamlabs.com. If you go to the dashboard (https://streamlabs.com/dashboard), you should be able to see an icon towards the bottom-right corner.

This way we can get this resolved as quickly as possible for you.

[narrow sphinx]

So do i copy everything i put in here in that chat now?

[wispy juniper]

im having an issue loading the twitch vod option in output settings, is there a way to open it? im on version 1.18.0

just to show for reference

[gritty isle]

Log out of Streamlabs Desktop, wait a few minutes, and then log back in making sure you log in with your Twitch and not your Streamlabs ID.

[wispy juniper]

it worked! thanks so much 🙂

[gritty isle]

You're welcome!

[cosmic tundra]

Can anyone tell me why the streamlabs cloudbot doesn't use the same betting payment methodology as the streamlabs chatbot, where if I define that the guy will win 100% of what he bet, he will always win 100% of the amount bet, regardless of whether there were bets other than the betting option he chose?

[drowsy quartz]

is there a way to add slobs cloud bot to kick yet or no??

[gritty isle]

No. Cloudbot does not support Kick.

[drowsy quartz]

damn

are there any plans or no? also for viewer notifications is that not supported either?

[restive cypress]

I submitted a ticket on friday and havnt heard anything back, is that normal?

[gritty isle]

I believe there are plans for it but I have no other information on that, sorry.

[gritty isle]

There is an very high number of tickets and it is taking a while to work through them. Please be patient.

[restive cypress]

Will do, just checking in

[drowsy quartz]

okay thanks for answering

[gritty isle]

You're welcome.

[rich snow]

Yo

[gusty umbra]

Yo to you as well!

[rich snow]

Hru

[cosmic tundra]

Can anyone tell me why the streamlabs cloudbot doesn't use the same betting payment methodology as the streamlabs chatbot, where if I define that the guy will win 100% of what he bet, he will always win 100% of the amount bet, regardless of whether there were bets other than the betting option he chose?

[gritty isle]

Cloudbot isn't a direct port of Chatbot. Yes, they do the same things have similar mini games. All the betting options are there in the screen shot you provided.

So you're asking how to make any one person always win?

[cosmic tundra]

the cloudbot's bet is different from the chatbot's, the logic is different.

[cosmic tundra]

I'll give you an example:

in the chatbot
payout 100%
Paul bet 100, if he gets it right he'll win 200

in the cloudbot
Reward Multiplier 1
Paul bet 100, if he gets it right he'll win 100

[gritty isle]

I can't explain the logic behind that behavior. I'm not the developer for either bot. I'd ask you to put in a ticket for clarification but with the ongoing Discord promotion, there is an extreme back log of tickets.

[cosmic tundra]

Well, what's the point of a guy betting 100 and only receiving the same 100 if he gets it right? Maybe no one ever warned the developer about this.

[gritty isle]

Change the Reward Multiplier.

[cosmic tundra]

I've already bet up to 100, but the guy only wins something if someone else bets on a different option than him.

[cosmic tundra]

Most of the time, everyone chooses the same option in the bet, so no one wins anything.

[gritty isle]

I'll see if I can get some clarification or assistance on this for you. Can't guarantee a quick response. May I reply or ping you in a bit?

[cosmic tundra]

Great, I'll wait and thank you for your attention

[warped thistle]

needing to add an RSTP (IP camera) as a source. Which Source type should that be through, Browser Source, or something else?

[gusty frost]

Hi, I use Obs, the streamlabs alerts stopped working, I downloaded the plugin, but it still doesn't work. I don't understand what the problem is, even when I do the test the alerts don't appear in my obs

[cobalt stag]

Yo guys, I need help with streaming on my PS4. So I use an Elgato HD60X to connect my Nintendo Switch to my PC to be able to stream using OBS studio and everything works. I tried to do the same with my PS4 but the console's screen become purple even though my OBS shows it clear. Can someone help me?

[grave ridge]

@gritty isle i have reset all of the things. But it wont work. Do you know anything else. Maybe im doing something wrong ive send a photo to

[gritty isle]

Let's verify the connection got refreshed. Please go to https://www.twitch.tv/settings/connections, scroll down to Other Connections and screen shot the Streamlabs connection.

[maiden bluff]

while claiming the promos i am getting this error

[stray citrus]

Please see the #1328820002945761433 channel for more information.

[grave ridge]

@gritty isle

[gritty isle]

Can you copy/paste or translate the text under the Streamlabs connection? Sadly I don't speak or read that language.

[grave ridge]

Streamlabs studio
20 days back contected

Streamlabs
1 hour ago contected

[gritty isle]

Thank you!

Please go ahead and submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new. It seems like there be something up with your account that I don't have the access to check as us Volunteers aren't Streamlabs employees.

[grave ridge]

Thankyou very much for all youre help and i will contect them !!

[gritty isle]

You're welcome! Be aware that tickets are answered in the order they are received and there is a high volume of tickets so please be patient.

[grave ridge]

Okay but in the meantime im paying for something that does not work🤣 @gritty isle

[gritty isle]

Yeah, I'm sorry about that.

[grave ridge]

Yeahh thats just not nice but okay. You cant do anything about it . Thank you again for youre time and have a nice day @gritty isle

[gritty isle]

I appreciate your understand. Have a good restr of your day as well!

[keen ginkgo]

Hey there, i'm trying to use the streamlabs remote on mobile when i start a stream on xbox, i am signed into my account twitch account on both the streamlabs app and remote app but when i go live it just says error connecting to desktop

@gritty isle

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Are you using Streamlabs Console or do you have a capture card installed in your PC?

And I'm trying to finish up my work day so my responses may be slow.

[keen ginkgo]

I'm just streaming through the integration on the xbox i use

[gritty isle]

Is your destination on the Xbox Twitch or Streamlabs?

[keen ginkgo]

Xbox twitch

[gritty isle]

You won't be able to use Streamlabs Controller then since your not streaming from Streamlabs Desktop. Here's out guide for Streamlabs Controller: https://streamlabs.com/content-hub/post/streamlabs-controller-app-remote-control-your-stream.

[keen ginkgo]

Ah ok, thank you

[gritty isle]

You're welcome.

Okay folks, my work day is done. I'm off to walk the dog. 👋

[waxen mist]

is there where i can ask about delays and stuff?

for some reason ever since i updated OBS my slobs like 2 months ago my alerts have been massively delayed. sometimes the sound wont show up for a couple of minutes but i know i dont have any selected delay (unless theirs been an SL update idk about)

[rugged furnace]

When I'm LIVE & I switch from one scene to a video (like a commercial spot I recorder) scene streamlabs freezes up. Comp seems ok everything else works just Streamlabs locks up. Also for the loupedeck, I'm not seeing the option to redeem is that because I've not subscribed yet for 7 days?

[brazen raptor]

I did a 40 minute stream last night and my vod on twitch showed it as 20 minutes with double speed but the audio was regular speed. Would this be a twitch issue or a streamlabs issue that could cause this? I did not have recording enabled for the stream and was relying on the VOD.
I haven't been able to find any posts online with someone having a similar issue

[warped thistle]

@gritty isle trying to bring an IP camera in to Streamlabs. I've tried following what PTZOptics shows in one of their videos (for OBS), and tried the instructions for fetching RTSP in a browser source the cameras manufacturer suggests but seem to be striking out...

[dull hound]

try to do a live cant fin it to hit the love on my tiktok

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[ashen gulch]

Is anyone else having issues using the Multistream key in OBS? I have never had issues with it until this week. It randomly started not working and I had to switch to just streaming to Twitch. I have re-entered the key, disabled Multistream and enabled it again and tried toggling off/on all of the platforms. Not sure what else to try besides opening a ticket. I also just noticed you can reset the stream key so I just tried that.

[ashen gulch]

Yea that didn't do anything. OBS shows it uploading but nothing on the platforms.

[hallow sapphire]

Hello everyone
When I open the Streamlabs application and create the game capture, I encounter the black screen problem of the Valorant game. Can you help me?
I don't understand your language, I'm using translation, please don't be angry with me.

[ashen gulch]

I personally use screen captures and don't use application/game captures.

[hallow sapphire]

I didn't understand exactly

[ashen gulch]

Capture the monitor/screen instead of the application.

[hallow sapphire]

None of the options solve my problem, what should I do?

I'm doing a game capture trick, I'm only encountering this problem in Valorant game.
Apart from that, I use these settings in many games without any problems.
By the way, I'm sorry, I'm using Google Translate, some of my words may seem wrong to you.

I watched all the forum and YouTube videos on Google, I read the help articles on the Streamlabs website regarding the problem, I could not find a solution, please help me.

[ashen gulch]

Strange it is only the one game having the issues.

[hallow sapphire]

There is no problem in the game settings and I tried all the settings.

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[hallow sapphire]

I applied all these recordings but it still doesn't work, I will send you a screenshot now.

I tried all of them in game settings such as full screen, windowed full screen or windowed and the problem persists.

@gritty isle?

@ashen gulch?

[gritty isle]

You’re still using Game Capture. Follow what I posted:

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[marble wind]

use a media source, not a browser source

[ashen gulch]

Support helped me figure out it was the Kick connection causing none of them to work and re-linking it fixed it.
https://support.streamlabs.com/hc/en-us/articles/34129494388635-Unable-To-Go-Live-To-Kick-The-request-to-the-platform-failed-Error

[hallow sapphire]

So what should I do as a permanent solution? When will I start using game capture?

[hallow sapphire]

This worked for me, but do I need a permanent solution?

[gritty isle]

That’s up to Riot Games.

[hallow sapphire]

Your guess is when it will get better and can't you discuss this issue with rebellion games?

Also, many people can stream Valorant, is it normal that only I have such a problem?

[gritty isle]

I can’t give you an answer on that. I have no relationship with Riot Games. You’re not the only one with this issue, anyone who streams Valorant would have to switch to Window Capture.

[void pewter]

Sorry! You cannot change your paypal email at this moment. Try again later. I am getting that I am not sure what to do.

[gritty isle]

Please don’t ping those not actively assisting you or reply to other conversations looking for assistance. You’ll need to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with issues involving money in discord.

[marble wind]

@hallow sapphire if you were using obs-studio, you could go back 1 version; a future obs-studio update will have it properly fixed, and i'm assuming streamlabs desktop will have ported the necessary changes in the next few days/weeks

[warped thistle]

Not seeing "Media Source" 🤷‍♂️

[marble wind]

@warped thistle there should be more, are there other categories?

[marble wind]

@warped thistlethey renamed it to "media file", apparently, how inane
pick that, untick "local file", paste the RTSP URL; might also have to change input format to mpegts

[warped thistle]

Only giving me the option to "Browse" local files

[gritty isle]

Uncheck Local File.

[marble wind]

@warped thistle your previous screenshot shows /1, not /0, are you sure this is the correct URL?

[warped thistle]

camera offers 3 streams .. Main (4K) = /0, Sub (1080P) = /1

[marble wind]

@warped thistle install VLC if you haven't already, run VLC, go to media > open network stream..., try opening the URL, does it play in VLC?

[gritty isle]

Don’t duplicate the URL on the Input Format line. Take out that URL.

[marble wind]

and yes, the input format field probably expects a valid input, i don't know what it'll do if you intentionally specify something invalid, it might fail silently

[gritty isle]

Probably correct. I don’t have a way of testing that.

[warped thistle]

So this is the rtsp format the camera instructions suggest using ... but still doesn't yield the image

[marble wind]

@warped thistle try pasting mpegts into the field below, try opening the same URL in VLC

[gritty isle]

Now the URL in the Input box is different than what you had before.

[warped thistle]

I knwo .. tried using what they suggested (maybe they know something?) but doesn't produce a result ... trying VLC

[marble wind]

this 30 second timeout every message is rather annoying, 5-10 would have been fine

[gritty isle]

I’d try unsticking Use hardware decoding and see what happens.

[gritty isle]

That’s due to our ongoing Discord promotion. And yeah, I know.

[warped thistle]

VLC ... not seeing where I can specify the address

[warped thistle]

Do i have to link my VLC player to Streamlabs?

[gritty isle]

No. Choose that option then paste in the URL.

[warped thistle]

My VLC looks like this on my desktop .. and not seeing inside StreamLabs anything that resembles what Nakajima posted

[marble wind]

@warped thistle on macos, the menu bar is at the top of the screen, you can also press your equivalent of Ctrl+N

[warped thistle]

ok .. figured this out but still zilch - and have tried all the combination

[marble wind]

@warped thistle are you sure your camera's WAN IP is 192.168.0.160? might have to check your router's settings page to confirm

[warped thistle]

GOT IT!!!!!

So in there I had to use their format ... rtsp://admin:123456@192.168.0.160/stream0

[marble wind]

does it work in streamlabs desktop now?

[warped thistle]

So back to the issue of not seeing when I add a VLC source, where in Streamlabs it allows me to navigate to a network address ...🤦‍♂️

[marble wind]

@warped thistle add a "media file" source, untick "local file", paste the RTSP URL in the input field, leave the input format field empty, save settings, allow up to 4 seconds for video to start; if it doesn't, change input format to mpegts, save, see if that works

[warped thistle]

neither way

[marble wind]

@warped thistle does it work in VLC?

[warped thistle]

outside of Streamlabs, Yes .. and is still connected

[marble wind]

@warped thistle at this point i'd ask for logs, but sld doesn't produce them in a manner that's easy to procure, so i'll have to stop here, alas
try asking with a support ticket https://support.streamlabs.com/hc/en-us/requests/new

[cobalt mulch]

Hello hello, new here 🙂
Just want to know if there is a place with all available query params for the embed chat url?
https://streamlabs.com/embed/chat?

[warped thistle]

Appreciate your patience @marble wind

[marble wind]

@warped thistle if all else fails, you could view the video feed in VLC and use window capture

[gritty isle]

I don’t think there’s any documentation for that.

[cobalt mulch]

Do you know if there is any good soul that could provide a list for that or is a lost cause? 🙂
I know 4 (token, mode, simulate and mobile ) but Idk if there is more, would like to use one of my themes saved at streamlabs site with the embed chat

[desert briar]

what do i do if it says uh oh looks like something went wrong

[sick zenith]

hey is it cool to ask for help here

im trying to steam val but my page is stuck on the loading screen

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance.

Tickets are answered in the order they are received.

There is a EXTREMELY high volume of tickets at this time so please be patient.

[wispy latch]

@tawdry latch ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[viscid willow]

needing some help my video when streaming seems a little fuzzy

[grave trench]

How do I fix this? I’m not sure if it’s the right place to ask if not, I apologize.

[desert briar]

For some reason I cant sign up for streamlabs ID.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[modern lodge]

I'm currently still streaming to kick. (103hrs) and counting everything has been working fine for days now all of a sudden. my dashboard on stream labs has vanished. including my sources, scenes and audio mixer but my stream is still running and can be seen and everything can still be heard. what can i do?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[warped thistle]

@gritty isle @marble wind I feel like if I could somehow include the username & password after the IP address, it would get me to the camera stream ... but of course any combination comes up short. Is there a proper syntax to use after the IP address that would populate those? For instance "rtsp://admin:123456@192.168.0.160/stream0" But as soon as I put anything in front of the IP address it does not reach the login prompt

[proper cedar]

is there a way to get streamlabs to announce to my chat what game i am playing? i see a few of my friends have it but they say they dont have any commands set up. "streamlabs (user) is streaming (game) " is something similar to what i am seeing at the start of their stream.

[warped thistle]

"http://admin:123456@192.168.0.160" gets me to the same login screen but does not populate the fields

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[glossy pumice]

Hi, so, i add donation link to my stream whit media share, so on streamlabs old days it was disable and donation source was working whit media share on ONE same link, now all is broken i have to play media manual, how to fix back all? Iss this is glich?

[soft sage]

i get this message when trying to launch a live from the mobile app but my account is verified already

i totally understand i think it's either because im trying to do 2 lives with the same name or because the title is too long but it used to work fine does some one knows why it's doing this

[feral scaffold]

where's discord promotion?

[stoic quarry]

you have to wait until your streamlabs account is at least a day old, and then it should be on the right :)

[gusty umbra]

You should have agreed to the text in #1343989489953144863 to get access to this channel. It clearly states you must create a ticket for the promotion.

[soft sage]

can someone help me with the mobile app

and my account was verified already

[feral scaffold]

I already created a ticket but I don't think it's been answered

[feral scaffold]

then I have to wait a little longer thanks

[gusty umbra]

Tickers are answered in the order received and there is a large ticket queue at the moment. You will have to be patient.

[soft sage]

ok

[soft sage]

thanks for the explanation ill wait

i think ill just post a link to my twitch on youtube and go live on twitch in the mean time

[echo thorn]

anyone know how i can not have my discord audio come through my stream as i have tried everything and cannot find a solution on the web can anyone help

[gritty isle]

Are you on a PC or Mac computer or laptop?

[echo thorn]

pc mate

[gritty isle]

Are you streaming to Twitch?

[echo thorn]

yeah

[gritty isle]

Are you splitting your audio?

[tidal lava]

Can you stream on twitch and discord at the same time with audio in both? I managed to have the video appear in discord using streamlabs' virtual webcam, but nobody in my server can hear me.

[echo thorn]

im streaming to twitch through streamlabs and not sure how

[gritty isle]

Are you using the Twitch VOD track?

[echo thorn]

dont think so

[gritty isle]

Then if you have the exact Desktop Audio device selected at Settings > Audio, the stream should be able to hear Discord audio.

[echo thorn]

it can but dont want it to hear discord

[gritty isle]

Oh sorry, you don't want Discord audio.
You'll have to split your audio then.

[wispy latch]

@echo thorn Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[echo thorn]

thats okay al look at that now

[full widget]

Do I need to add the game to auto capture every time I switch games? Or is there a way auto will do it on it own

[gritty isle]

Auto does that for you, you don't have to manage that manually.

[full widget]

ok so what do i put into the window drop down when i select where audio come from?

[echo thorn]

that didnt work did as shown and no audio comes trough when following this

[full widget]

i got mine to work yogi, just havent found a way to have it auto switch audio when i switch games
had to open game in order to add audio, via window drop down

[gritty isle]

Oh you meant application audio capture. I thought you were talking about Game Capture.

[full widget]

sorry i miss typed lol, is there a way to do audio switch or do i need to do it manually each time i bounce from game to game

[broken girder]

i just wanted to make follow and share alerts, and i made a browser source in streamlabs desktop and copied the link from tikfinity, however most of the time the scene appears to be offline and when it's online it just doesnt work

[gritty isle]

You'd have to select it each time.

[full widget]

ok one last follow up question, will i have to end my stream, or will the audio work itself out if i switch it midstream

[gritty isle]

Hard to say. It should just start working once you change it. Some changes, like encoder, bitrate, etc require a stream stop and start to take effect.

[gritty isle]

What do you mean by the scene appears offline?

[broken girder]

i have it on scene one

[echo thorn]

can you show me if you donjt mind

[gritty isle]

Ah, that at the other end. I'd reach out to tikfinity for assistance. I've never used tikfinity so I don't have any suggestions for you. You add that URL in a browser source in Streamlabs Desktop? And doe they support Streamlabs Desktop. I see they say "OBS" there, but I take that as OBS Studio, which is a completely different product from Streamlabs Desktop. Yes, Streamlabs Desktop is built on the open source from OBS Studio so this should work in Streamlabs Desktop.

[broken girder]

okay, could you tell me if there is any other way i could set up tik tok alerts without using tikfinity

[gritty isle]

We don't have Alert Box integration with TikTok. I'm not sure of any method, sorry. Are you currently live on TikTok or are you not live? Maybe it only appears Ready when you're live?

[gritty isle]

Have you tried this in OBS Studio?

[broken girder]

the thing is i have a mac and dont have a stream key for tik tok so streamlabs is the onlyway i think

[gritty isle]

Do you have any other Browser Sources in Streamlabs Desktop that you use? If so, do those work as expected?

[broken girder]

i dont but i could try, im new to this tho so i dont know any. any suggestions just so i can test it

[full widget]

could i do an audio capture source for each game to avoid having to switch it each time. or would thi soverload the system

[gritty isle]

Do you have Twitch or YouTube merged in your Streamlabs account? If so, have you streamed to Twitch or YouTube recently? If so, you could add our Alert Box via Browser Source then replay old alerts or just test alerts. If that works, then the issue you're having with tikfinity is not in Streamlabs Desktop.

[broken girder]

i did not, could i still test that offline

[gritty isle]

That's not recommended as yeah, it would consume a lot of system resources. Splitting audio, sadly, is a lot of manual work.

[gritty isle]

Yes, you can replay old alerts from your Streamlabs Recent Events Page or test alerts from the Alert Box Widget page when you're not live.

[broken girder]

is this it

[gritty isle]

Yes, just click to copy the Widget URL and then paste that URL in a Browser Source.

Don't paste in Discord or reveal that URL in a screen shot. Your Widget URL should be treated as confidential data.

[broken girder]

it doesnt workit says alert sent but i see nothing appear

[gritty isle]

The Browser Source is at the top of the Source list?

[broken girder]

yes

[gritty isle]

Interesting. In Streamlabs Desktop, go to Settings > Advanced > Source and uncheck 'Enable browser source hardware acceleration', click Done to save the setttings, restart Streamlabs Desktop, and test the alerts again.

[broken girder]

it's the same

[gritty isle]

And you don't see the test alerts in the preview window in Streamlabs Desktop?

[broken girder]

nope

[gritty isle]

Interesting. Now take that Widget URL and paste it into the address bar on a blank web page and then test the alerts. You should see and hear the alerts in that web page.

[warped thistle]

@gritty isle @marble wind I rebooted Streamlabs and the RTSP address started displaying ... 🤦‍♂️

[gritty isle]

Excellent!

[broken girder]

it's a blank page, however i can only set tipping, merch and bot alert. nothing seems to work tho

[gritty isle]

What platform did you log in with at the Streamlabs website?

[broken girder]

what do you mean platform

with tik tok i think

[gritty isle]

Twitch, YouTube, Facebook, Trovol, X, Kick, or TikTok.

[gritty isle]

Please go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and screen shot the whole page please.

[gritty isle]

Ah, you only have TikTok. Testing the Browser Source via alerts isn't going to work then. I would reach out to tikfinity for assistance.

[broken girder]

if i connect youtube it would work?

[dusky patrol]

how do i get the n!tr0 pr0m0ti0n

[gritty isle]

If you have a YouTube channel, yes, you could merge it there then click you Profile Picture at the top left and switch over (on the web site) to that YouTube and then you will have more alerts you can test with.

[gritty isle]

See the #1328820002945761433 channel. It has all the information you need.

[dusky patrol]

well it doesnt show up on the website

[austere drum]

But has it ever happened to anyone that SLOBS changed the audio sources?
Example: I set how to monitor the Behringer channel 1 source and when I close the software and reopen it I don't find source 1 but many random numbers (in fact the monitoring has changed).
Is it a SLOBS or Windows 11 problem?

[dusky patrol]

@gritty isle

[dusky patrol]

^

[gritty isle]

The #1328820002945761433 channel has all the information you need.

[austere drum]

Another question: it often happens to me that when I have many people in the chat (200/300) I have to update the chat because Youtube is no longer visible. Has this happened to others? is this a known problem?

[dusky patrol]

How long does it take to get a answer?

[gritty isle]

If the device ID is now a long string of characters, that means Windows Update re-numerated your device ID's when it applied an update. You'll have to go back and set the exact device you want. This is due to Windows Update - its not a Streamlabs problem or or broke. There is no work around.

[gritty isle]

Tickets are answered in the order they are received. There is an extremely high ticket volume right now so the back log is taking a long time to work through. Please be patient and they'll get to you. I can't offer an ETA.

[dusky patrol]

Oh okay

[broken girder]

i linked it to a youtube channel and it's the same, i forgot to mention even the preview on the website doesnt work

[gritty isle]

Not even test alerts show up, even on the Alert Box web page?

[broken girder]

yes

it's like this

[gritty isle]

Very weird. If you test YouTube > Subscriber alerts, nothing appears at all in the preview?

[broken girder]

no nothing

[gritty isle]

What web browser are you using?

[broken girder]

safari

[gritty isle]

Weird. Something locally seems to be an issue, not sure what that is. I would reach out to tikfinity for assistance.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[broken girder]

i dont think tikfinity is the preblem if even your alerts dont work

[gritty isle]

What's your Yube channel URL please?

[broken girder]

https://www.youtube.com/channel/UC4ufBO45w_OiWDx5ADckwcA

[gritty isle]

Thanks, just a second...

[gritty isle]

The staff can see and test alerts for your channel. Please try again with a different web browser, like Firefox.

[broken girder]

okay i see it now in browser still dont in stremlabs desktop

[gritty isle]

Please try clearing the cache for all time in Safari, then log out of the Streamlabs web site and log in with that YouTube and see if you can see test alerts in Streamlabs Desktop.

If not, please quit Streamlabs Desktop, change your default web browser to Firefox https://support.apple.com/en-us/102362, launch Stremlabs Deskto and test your alerts again.

[broken girder]

no it's still the same, could it just be that my browser resource doesnt work, everything seems to be going fine

[gritty isle]

Dang. Frustrating. Let me confer with the staff on this. May I ping you in a bit?

[broken girder]

yes of course

[gritty isle]

Please clear the internet Streamlabs browser cache:

-Close Streamlabs Desktop and open a new Finder window.
-Copy Type ~/Library/Application Support.
-Click “Go” then “Go to Folder”, paste your copied text, and find the “slobs-client” folder.
-Find the 'Obs-browser" folder within the Slobs-client folder and remove/delete it

Then launch Streamlabs Desktop and test alerts again.

[broken girder]

i dont have the obs folder

[gritty isle]

[broken girder]

please help me

[gritty isle]

I'm out of troubleshooting steps. I don't have a Mac so I can't suggest anything else. For the issue with the browser source, not the tikfinity issue, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

Tickets are answered in the order they are received. Note that due to ongoing promotion, the ticket volume is extremely high. I can't offer an ETA.

[cobalt stirrup]

Hello i want to get into streaming but i dont want to get copy right striked. Is there a way to mute spotify so it cant be heard on stream but i can still hear it?

[wispy latch]

@cobalt stirrup Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[clever dagger]

hi my alerts dont seem to be working after i copy the link from streamlabs to my obs. when tessting, it will only show on streamlabs and not OBS

[elder yoke]

Hello everyone, Hi MR Rufus specifically, the issue I had the other day where i was unable to go live returned, only much worse.

[proper cedar]

is there a way to get streamlabs to announce to my chat what game i am playing? i see a few of my friends have it but they say they dont have any commands set up. "streamlabs (user) is streaming (game) " is something similar to what i am seeing at the start of their stream. @wispy latch

[gusty umbra]

Have you gone through cloudbot (our chatbot) options? I feel like that should be doable.

[proper cedar]

I have it as a command but i have fellow streamers that say they dont use a command it just displays the game at the start of their stream