technical-support

[stray citrus]

Rufus truly is a genius.

[ashen prairie]

now its like this @gritty isle

[gritty isle]

And what are you doing on the web site when you get that error?

[oblique night]

Hi I need some Help, I am trying to activate TTS for streamlab to read my chat How do I do that?

[gritty isle]

We don't have a feature that does that, sorry.

[oblique night]

ohhh ok ty

[gritty isle]

You're welcome.

[ashen prairie]

claimming the nitroo

[gritty isle]

Read the post in the #1328820002945761433 channel. It has all the information you need. We cannot assist with this promotion here in Discord.

[opaque cargo]

Already did like a week ago

[gritty isle]

Perfect.

[opaque cargo]

How long does it take to get an answer? I thought it would take around 48h

[gritty isle]

Tickets are answered in the order they are received and there has been a high volume of tickets lately. We can't offer an ETA on a response.

What is your ticket number? I'll see if can get the staff to check on it.

[raw swan]

Stream labs app keeps crashing on my iPhone each time I go to open the app

[remote spear]

im testing to mkae sure tipping works...

[plush barn]

@rufus can I use my latptop camera and my xbox usb camera?

[remote spear]

but it not working....do I need to contact Streamlabs or stripe ?

[gritty isle]

"Do I Need a Webcam?

Having a webcam for Streamlabs Console is not mandatory, but you can connect an external webcam to a USB port on your Xbox, which will automatically be detected. You can also use your mobile device as a webcam through the Streamlabs Console editor."

https://streamlabs.com/content-hub/post/streamlabs-console-faq

[gritty isle]

You can start with us. Submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[plush barn]

I have a webcam for my xbox that already works with stream but I was wondering if I could use my Mac webcam as another scene and click to it like. ferris bueller @gritty isle

[gritty isle]

I'd delete the app, restart your iPhone, and then download the app again.

[gritty isle]

I don't think that's possible.

[plush barn]

Good to know thank you

[gritty isle]

You're welcome.

[opaque cargo]

836704

Appreciate the help

[gritty isle]

It's still in the back log. Be patient and they'll get to you.

[hoary harness]

Does anyone think the StreamLabs integration for Elgato Stream Decks will ever be updated to utilize the dials on the Stream Deck + or Stream Deck Studio 😔 . Would really love to be able to manage StreamLabs audio mixer channels on the fly with dials 🙏

[raw swan]

I’ve tried that and on top of that I did it on a different phone and the same thing happened

[gritty isle]

What version of iOS? Streamlabs Mobile opens fine on my old iPhone 12 running iOS 18.3.1.

[gritty isle]

That does sound quite fabulous! Feel free to submit feedback here: https://support.streamlabs.com/hc/en-us/requests/new

[raw swan]

I’m on a 13 pro max running the same thing but it’s once open the app or when I type in my login info and sign in the app just crashes and kicks me out

[opaque cargo]

Okk ty

[gritty isle]

Strange. Please submit ticket on this: https://support.streamlabs.com/hc/en-us/requests/new. Note that there is currently a high volume of ticket so please be patient.

[gritty isle]

OH WAIT, are you perhaps logging in with TikTok?

[gusty umbra]

I’ve got a 15 pro max running 18.1.1 and it opens and logs me in fine.

[raw swan]

Nah twitch and a stream labs account

[gritty isle]

Okay. Go ahead and submit a ticket.

[raw swan]

I just did thanks for the help

[gritty isle]

You're welcome.

[cursive delta]

Was it me cursing like crazy in the mail for not answering me, or my previous post here complaining about it? 😂
Same name that answered me minutes later, so I guess it's you who mailed me, lol.
Also I solved it, a really stupid error in the Widget (see below)...

I actually solved it, a weird error in Streamlabs' chat-box Widget.
On the top of the page, there is something called 'Theme', mine was 'Default' because it is the... default.
And making a NEW Theme, with IDENTICAL Settings (and Custom CSS changes), it now works. For SOME reason. Just crazy...
And a friend of mine, who just started streaming, it works just fine for him showing badges.

Was interested, checked my FIRST stream, 2023-08-17, it didn't even work since from back then... 😂 😭

[stray citrus]

Hiii! Thanks for reaching back out. Your ticket was actually next in our queue, and your username sounded familiar since I saw you chatting in here yesterday! I knew you were frustrated, so I figured I'd let you know that help was on the way, lol!

I'm really sorry that this was causing you so much trouble! I'm glad you were able to find the fix and that you won't have to worry about that anymore. 🙏

I also really appreciate you for letting us know what fixed it! It really could have been a number of things causing that issue, so you did some good troubleshooting. 🧠

[nocturne pine]

I dont know how to get streamlabs desktop app out of full-screen mode so i can have multiple windows on one screen

[elfin prairie]

Hey anyone their Please urgent

[gritty isle]

Click here...

[stray citrus]

Hi there! I recommend asking your question, and someone can assist you if they're available.

[elfin prairie]

I cant connect my ipad on streamlabs who help me

[gritty isle]

The iPad won't output video that way. Are you trying to stream from your iPad?

[elfin prairie]

Ipad app

[gritty isle]

Still not sure if that would show up as a Video Capture Device. Doesn't seem like based on your screen shot.

[elfin prairie]

I try 3 app my ipad not show on their

[strange yacht]

Hm

[gritty isle]

Are you trying to stream from your iPad?

[elfin prairie]

On my ipad app i cant link my tiktok because need url link tiktom dont have that then i try to pc but pc app not show my ipad

[gritty isle]

Streamlabs Mobile currently cannot stream to TikTok as it used the old integration which no longer works. The updated integration, like that in Streamlabs Desktop, is supposedly coming to Streamlabs Mobile but there is no ETA on when that will happen. I'm not aware of an iPad app that will do what you're wanting.

[elfin prairie]

You have telegram or another social media can you help me

[gritty isle]

For moderation purposes, we can only provide support here in this channel.

[elfin prairie]

Ok how can help

[gritty isle]

Submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. Note there is currently a high ticket volume so please be patient.

[nocturne pine]

that does not work it only minimizes or goes full sceen

[gritty isle]

Try the steps below to see if it helps?

Make sure to quit Streamlabs Desktop before starting this process.

2. Find the slobs-client folder and open it.
3. From there you should be able to find the "window state" json file. Delete this file. 
4. Re-open Streamlabs Desktop```

Let me know how these steps work for you ![KevJAM](https://cdn.discordapp.com/emojis/837452571845197855.webp?size=128 "KevJAM")

[candid sand]

Can anyone help with issues I'm having with Beacn STudio? Audio routing in to seperate channels suddenly stopped working yesterday and not sure if it's a Beacn issue or STreamlabs

[chrome compass]

I need some help with streamlabs it won't let me stream on tiktok cause it says failed @everyone

[gritty isle]

The everyone tag is disabled here. Thankfully you didn't ping 229,731 people. Are you using Streamlabs Desktop?

[gritty isle]

I'm not familiar with Beacn but if you had a Windows Cumulative update applied recently, it has likely changed your audio device ID's so I'd make sure that the correct audio devices are selected in your setup.

[candid sand]

Yeah I just found windows decided to hard mute/disable 2 of my incoming audio links for NO reason yesterday when updating.

[gritty isle]

oof

[candid sand]

Yeah, after 2 hours of trouble shooting that's all it was. On another note, I have an older stream package I got from VBI 5ish years ago that I never used, and it was setup to run on OBS at the time. I found the old files and would love some help in getting the entire package setup on streamlabs. Is there anyone you'd suggest that could help me with that?

[urban canyon]

anyone able to help trying ot stream off streamlabs like i do everyday today i started my stream and instantly get frame dropped after 5 seconds its never done this my settinmgs r within my pc specs and internet speeds not sure what it could be any help just started happening today and not sure what to do or change it says to try and change the server to youtube but when i click on it it never changes it any help is greatly appreciated

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

If you still have the instructions, they will work for Streamlabs Desktop. Streamlabs Desktop is built from the open source of OBS Studio.

[gritty isle]

Dropped Frames is a network issue between you and the ingest. This is easy to diagnose with Twitch as there's a tool but there isn't one for YouTube.

Are you perhaps streaming and recording or are you only streaming?

[chrome compass]

Yea im using streamlabs desktop and sorry im ussally in small discords lol

[candid sand]

VBI shut down if you weren't aware (this sounded rude when I read it back, not my intention LOL), and I have no contact nor access to the instructions. ALl I have is the ZIP file of all the assets. Looking for someone with some knowledge to give me some help.

[gritty isle]

Please go here and screen shot what you see https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

[urban canyon]

just streaming everything been fine for months then this happened soon as i went to go live this morning

[gritty isle]

That's good. Are you trying to do this with Streamlabs Desktop?

[chrome compass]

Im trying to stream on it yes

It worked before then all tye sudden it like disconnected and kept trying to reconnect so I just ended the live stream tried to do it again and it started this

[gritty isle]

About the only thing I can suggest is try to use the YouTube Backup Server. If you still have dropped frames, the only other thing I can suggest is to make sure no one else in the home is uploading anything and if you have any fileserver software running on your PC, I'd stop that application.

You could also try shutting down your PC, pull the power cord from the cable modem, leave it unplugged for at least 5 minutes, then plug the power cord back in, once the cable modem is fully back up, boot up your PC and try again.

[gritty isle]

Log out and then log back in ans see if that helps.

[urban canyon]

ive already done that ive tried every ingest server and reset my internet few times

and my pc with no differnece if anything it worse

[gritty isle]

Are you connected via an ethernet cable to your cable modem?

[urban canyon]

yup ethernet to my pc like i said never had this problem till today

[pine owl]

when using a command thats response uses variables that do {target.user} must the variable also be in the command itself?

[gritty isle]

If you've got a spare ethernet cable, swap it out and try again. Only other thing I can suggest is contacting your ISP and see if they can run some diagnostics on your connection from their end and see if they notice any issues.

[urban canyon]

ive already called them to diagnose and there isnt any issue with there services and ethernet cable is brand new put it in 4 days ago

[gritty isle]

Ugh. Likely something beyond their area of control then.

Do you perhaps have an MSI based motherboard?

[urban canyon]

no

[gritty isle]

Okay. And no one else there is uploading anything or running a file server that would use upload bandwidth?

[urban canyon]

no im the only one that is connected ot the internet and home nothing else is on the internet right now besides my pc im currently on

[gritty isle]

And this just started recently? You've not changed your bitrate perhaps?

[urban canyon]

its started today my bitrate hasnt changed since i set everything up months and months ago this is the first real problem ive ever had my bitrate is within my interent specs

[gritty isle]

Is this a Lenovo laptop?

[urban canyon]

no its full custom pc intel 10th gen 64gb of ram 8tb of storage 950 watt power supply and a 4070 @gritty isle

[gritty isle]

And no active VPN?

[urban canyon]

no

[willow gyro]

Excuse me, can anyone help me with my problem which includes my streams always going to upcoming even when I create a new stream? This is on mobile by the way.

[gritty isle]

Only other thing I can suggest is, in Streamlabs Desktop, go to Settings → Advanced → Network and ensure Bind to IP is set to Default.

[urban canyon]

it is set to default hasnt changed

[gritty isle]

Do you have a Twitch channel perhaps?

[urban canyon]

no i stream on youtube only @gritty isle

[gritty isle]

And Streamlabs Desktop is installed on your C: drive?
Do you have any mapped network drives connected?

[urban canyon]

yes its connected to my c: drive and no dont believe so how do i check @gritty isle

[gritty isle]

Press Windows-E. Do you have any drives that show up like this?

[urban canyon]

no i dont @gritty isle

[gritty isle]

I can't think of anything else to suggest. How many dropped frames are we talking about? Is it like 1 or 2 percent over the whole stream or does it just drop frames over the wold stream?

[urban canyon]

after 2-3 mins it drops to 15 percent sometimes to 26% first time its ever done that no matter what ingest server

[gritty isle]

What do you have your bitrate set to?

[urban canyon]

5000

[chrome compass]

So i logged out and even unmerged it and it still dosnt work

[gritty isle]

What's your upload speed?

[urban canyon]

my downlaod for internet is 500 and upload is 20

[gritty isle]

Can you screen shot what it says when you try to go live?

[urban canyon]

it just says excessive frame dropped when it hits 20 percent then it suggest to change the ingest server witch i do and no change

[chrome compass]

Yea

[gritty isle]

And if you run a bunch of speed test, does the upload come out to right around 20 consistently or does it fluctuate?

[urban canyon]

yes did 8 test back to back and all were the same results 500 downlaod and 20 upload

with apps open like i would be streaming and it was fine

[gritty isle]

And you've power cycled your cable modem like I posted above?

[urban canyon]

yes sir and called the provider

[opaque cargo]

@gritty isle you’re a goat for helping everybody out. Ty🫡

[gritty isle]

🐐

You're welcome!

[urban canyon]

i appreciate the help aswell just not sure whats happening is happening

[gritty isle]

I'd maybe see if there is an updated driver for your network card/ethernet adaptor. I'm about all out of things to suggest.

[urban canyon]

ive checked drivers and windows updates and streamlabs itself

[chrome compass]

That's what it's telling me when I try to stream

[gritty isle]

Can you submit a ticket on this please: https://support.streamlabs.com/hc/en-us. Include that screen shot you just posted above and the screen shot showing you do have access to Live with Streamlabs (you posted that earlier).

Also include the Diagnostic Code in your ticket:

Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that into the ticket.

👇

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[gritty isle]

I'd hate to ask you to submit a ticket as I don't think its an issue with Streamlabs but there's nothing more I can suggest.

[urban canyon]

i already submitted one as i had a feeling this would happen

[chrome compass]

I already made a ti ket and havmt got a response ywt

[gritty isle]

Okay, good. 🍀

I once had this issue and I was recording and streaming but was saving the recording to a network drive. You don't have that so that's not an issue for you.

[gritty isle]

There's a high ticket volume recently and its taking the staff a while to work through it. Just be patient and they will get to you.

Dropped Frames is an uncommon issue for YouTube.

[chrome compass]

I sent it last night will it take longer then a week

[nocturne pine]

worked like a charm

[gritty isle]

Excellent!!!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[ashen raven]

so this is happening, can some one help?

I am trying to connect to my Streamlabs to purchase Ultra with my paypal but it is not working

[devout garnet]

Tiktok chat not popping up in window when go live. Can see other stats as normal but no chat

[lusty agate]

pop it out see if it loads had the same issue one time

[devout garnet]

nope, same result

[lusty agate]

even if you refresh it

[devout garnet]

spammed refresh 20 times and eventually went

[lusty agate]

probably tiktok end

[devout garnet]

agreed

[desert briar]

can someone help , i dont know where or how, but i need help trying to download a png avatar and i dont know how.

[pulsar condor]

Save as photo

[desert briar]

ok thank you!

[chrome compass]

How long does a ticket ussaly take?

[gusty umbra]

They are pretty backed up right now in the ticket queue. No current ETA at this time. Be patient, they won’t forget about you.

[wide atlas]

I tried to stream once human but no matter what I did it refused to capture the game acting like it wasnt a game at all, suggestions?

[gloomy sigil]

Hi so new here just ran into a problem with stream labs so does anyone know how to flip the editor display canvas from viatical to just horizontal nothing i do seems to work

[steel sphinx]

Hello, so kick was giving me the error yesterday that was known i am able to stream today but it doesn't tell me i have viewers it stays at 0 also i don't hear my alerts go off

[distant monolith]

i have a timed message on my streams pop up that is not on my timer list, any clues?

[echo remnant]

Hi, I have a problem, my stream is picking up all the background noise, like my PC fans and its very annoying, I tried lowering mic sensitivity in my logitech G hub, but it didn't help, how to fix this?

[pallid geode]

hey

the n..i.tttro not work, promo, please help

[quiet bronze]

The colors in the preview look off and it's very pixelated. Is this normal?

[gloomy sigil]

Go into the mic setting in your streaming software and go to filters and add noise suppression and click on good quality

[limpid stirrup]

Helo there are some people using some trial code to use ultra membership and doing some glitch by changing the credit card payment method then they buy full membership to take 3m promo many people are doing it

People are making automatic gen too

[devout crow]

Does anyone know how to put a filter on your camera view?? I did it once and I cant remember how I did it.

If you can help me, ping me please!

[echo remnant]

By streaming software you mean streamlabs? I am not able to find that option under mic settings

ok I found out, thank you for help

[lusty bramble]

Hello I have streamlabs ultra does the plug in for multistreaming work on obs. If so mine isn’t working.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[muted summit]

hello i just got streamlabs ultra and it completely messed up my streamlabs desktop and tipping. any ideas on how to troubleshoot this? some examples of how its messed up is I've lost all history of donations as well as streamlabs desktop now says i have zero apps installed and I am unable to install any new ones.

[sharp salmon]

Somewhat of a niche issue but when I minimize minecraft, I need to have the game capture centered. If I center it while it's minimized, this will happen (img 3). Anyone know what to do?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[limpid stirrup]

Helo there are some people using some trial code to use ultra membership and doing some glitch by changing the credit card payment method then they buy full membership to take 3m promo many people are doing it

[humble gale]

This isn't official support. I would reach out to their team in tickets (using the link in #support-info )

[queen shuttle]

I’m having a problem getting a free trial, I put all my details in and it says it’s processing and does nothing, tried 4 times and stuck

[humble gale]

IDK if you're talking about the #1328820002945761433 or a trial of Ultra, but if you are having issues with the latter, you need to reach out to the team in a ticket using the link in #support-info

[queen shuttle]

First time trying streamlabs console and just the normal version I can’t get a free trial, okay thank you will take a look

[snow sparrow]

hello

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[grave ridge]

I just came to use the Streamlabs console. I set an overlay. I turned on the warning box. with the setting on the website of streamlabs. and that the same thing happens with the chat only as soon as I click on the memory scene. if someone enters something in the chat or if someone follows, it doesn't come into view. while I've turned it on. how can that be.

[rich anvil]

I recently went live again and my Streamlabs mini feed isn't updating, how can I solve it?

[gritty isle]

You're using Cloudbot or Chatbot? You posted in both Discords.

[rich anvil]

heelp me

my Streamlabs mini feed isn't updating, how can I solve it?

[gritty isle]

It looks like you successfully refresh the connection between Streamlabs and Twitch. That will not go back and capture any events that were missed. Events are sent only one time over the API and if they are missed, they are missed. You should get events going forward from here.

[grave ridge]

@gritty isle sorry that i posted it in two channels. I dont understand youre question. I just use streamlabs console and want to see my twitch chat in my livestteam i have enabled it but it dosnt work the same with the alertbox

[rich anvil]

OK thanks

[gritty isle]

Please go into your Account Settings on the Streamlabs Console web site and connected the Streamlabs Widget (1st image), and then select the Chat component and enable the Use Streamlabs Settings option (2nd image).

[gritty isle]

You're welcome.

[gritty isle]

Also make sure that Chat is at the top of the list.

Otherwise, it will be "hidden" underneath Game Capture.

[grave ridge]

The first thing i had already done i will try the last thing thankyou very much 🙏🙏

[gritty isle]

You're welcome.

[grave ridge]

I dont know what im doing wrong @gritty isle

[gritty isle]

What exactly is the issue? You configuration looks good.

[grave ridge]

It dosnt appaer on the stream

So when im going live on twitch all the things are on but when somebody typ something or follow me nothing happens

[gritty isle]

Okay, I think I see the issue. I see you're logged in with your Streamlabs ID.

Please delete the image with you email address. 😉

👇

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[grave ridge]

Okay i will try that thankyou for youre time !!

This message appaers.
I cant log in with my twitch. Is it because my other account with streamlabs id is linked ?

[gritty isle]

That sometime is a browser issue. Can you try a different browser on your phone?

[grave ridge]

Yeah i tried it but i will ibstall one other

I logged in now with twitch with firefox
Im not able to test it right now but i will let you know thankyou!!

[gritty isle]

You're welcome!

[peak crow]

Hello guys whats the usual time for the support to answer at tickets?

[gritty isle]

We can't offer an ETA on a reposnse to a ticket, sorry. There is currently a high volume of tickets so it's taking longer to work through them. Keep being patient, they will get to you.

[peak crow]

Okey thanks

[gritty isle]

You're welcome.

[bitter bobcat]

I'm facing a slight issue where my recent events are not updating so, it does not alert me when I have received a new follow

[gritty isle]

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

[wispy latch]

@bitter bobcat
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[lusty agate]

i am trying to test widgets and when i click it nothng pops up

[bitter bobcat]

it still doesn't update I have asked a friend that has not previously followed me to follow me

[gritty isle]

Go here https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection.

[gritty isle]

And you clicked the Reload Widgets button?

[bitter bobcat]

yep

[gritty isle]

And your friend indeed had never, ever followed you before? An unfollow/refollow won't trigger a new alert; this is done to prevent spamming alerts.

[bitter bobcat]

yep

just to make sure I made new account and followed my own channel and it still doesn't update 😅

[gritty isle]

I see that you're currently live. Did you perform all this whilst you were live?

[bitter bobcat]

yes

[gritty isle]

Do this again when you end your stream. Since you were live, the old connection is still in use.

[gray forge]

Valorant is refusing to start w streamlabs open, i tried everything, open as admin, no optimizations, performance mode, graphics settings on high priority. Legit everything.
I even tried opening it then opening streamlabs, it works until streamlabs opens. I googled and found nothing, i even asked chatgpt for help.

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

👉 As a workaround, please use Window Capture instead!

To do that, follow these steps:

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[gray forge]

no its not that its not recording, the game isnt starting at all. Its just freezing literally. When I open the game first then I open streamlabs the game works up until streamlabs is open

[gritty isle]

Yes, I understand. Follow the steps above.

[gray forge]

window capture isnt detecting the game, yesterday i tried recording spotify using window capture and it also couldnt detect that

[gritty isle]

Did you perform these steps:

Set the game to either windowed mode or borderless windowed mode
Add a new Window Capture source
Select your game from the window list
Change the Capture Method to "Windows 10"

[gray forge]

yes I did

Up until val wasnt in the list of what window to capture (same w spotify btw)

[gritty isle]

Quit and restart Valorant.

[gray forge]

Yup that worked, w spotify as well. thank you so much. I have one more issue, i have an nvidia card but the nvidia broadcast option isnt showing up when I wanna add filter > noise suppression. I have both broadcast and Nvidia drivers installed (including HD audio drivers)

I rather do it in streamlabs cuz the pos software isnt opening on startup even tho its checked to do that

[gritty isle]

If I recall correctly, there was a new version of Broadcast released. Is it up to date on your system? The latest version is 2.0.0.

https://www.nvidia.com/en-us/geforce/broadcasting/broadcast-app/

[gray forge]

let me check

yup broadcast is up to date its 2.0.0

[gritty isle]

And both Broadcast and Streamlabs Desktop are installed on your C: drive?

[gray forge]

yup

[bitter bobcat]

I tried this while ending my stream and it still update 😅 Im not sure if this important but when I hit reload widgets my past logs for recents events are still here

[gritty isle]

And your Nvidia video card driver is V570 or later, hopefully latest?

[gray forge]

also yup i updated my drivers yesterday

[gritty isle]

Remember, this will not go back and capture events that were missed.

[bitter bobcat]

yep I understand

[gritty isle]

And you've scrolled through the list of filters in Streamlabs Desktop and they are not there?

[gray forge]

yup

[gritty isle]

I'd maybe uninstall Broadcast, reboot your PC, install Broadcast, reboot your PC again, and then test.

[gray forge]

broadcast is very weird. I have run on startup turned on in the software and it still doesnt run so my streamlabs input is quiet and it confuses me every single time. If I dont start it manually it simply wont show up as an input device anywhere

[gritty isle]

Let's double, double that Streamlabs connection.

Go here https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[storm pilot]

Having trouble with Streamlabs console. Is my stream feed not supposed to show up on the streamlabs site? its just grey with my webcam

also my stream, gameplay, and audio are all out of sync from each other

[gritty isle]

Okay, thanks. I can follow you as test but I’m away from my desk to get some lunch. If you can’t find someone else who has never, ever followed you before, let me know.

[sweet lily]

hi i am having problems with ultra, where cna i talk with someone

[random basin]

Hi, can you be more specific? What kind of trouble? Billing? Not working?

[sweet lily]

i just purchased ultra .. had to purchase incognito and whe i try and access the account normally .. i can not connect my titktok and it is as if i am not upgradede

[random basin]

Did you create a streamlabs account to buy ultra?

[sweet lily]

yeah i went into account and upgraded

i had been usign the free version for a few months

[gusty umbra]

When my ultra went through, I had to log out of stream labs, then log back in for it to pick up my ultra.

[random basin]

When you go into account settings on the website and then into Platforms, can you link your tiktok there?

[sweet lily]

i can not link it.. it kind fo tries and tehn comes back to same page

[random basin]

have you tried on a different browser?

or do you have your tiktok account linked into a different account?

[sweet lily]

i tried logging in and out and i was usign chrome .. any known issues using chrome

I did have the tiktok accoun tlinked to a different email but disconnected it from other account first

[gritty isle]

Make sure there are no special characters or emojis in your TikTok name or display name. Those will cause the merge to fail.

[random basin]

Thank you Rufus and Tray 😄

Try what Sir Rufus said please.

[sweet lily]

i have a dash (-) but no special charCTERS

[random basin]

The dash is a special character, try to remove it please.

[sweet lily]

OK 1 SEC

[storm pilot]

How do i get my audi and video to sync on streamlabs console?

[sweet lily]

I ge this message

This Tiktok account is already linked to another Streamlabs ID Account. Please use a different account. what is proper way to unmerge other account

[random basin]

go back to the account that was lnked to and see if you can unlink it again

[sweet lily]

what is proper way to unmerge other account - using browser ro app

[random basin]

I prefer to use the browser tbh

[bitter bobcat]

once you're back could you maybe try following me?

[sweet lily]

so here is where the problem is
i have two email address and one was workign and conencted to tiktok ..working .. and wanted to upgrade to ultra ..been trying for 3 days .. so finally decided i would sue the other account out of frustration

with my original account .. i can log into app and then from there go to desktop browser version but if i try and log into the original account .. this is what it says

Can't complete request. Contact Support. an di have contected support a number of times in the lest three days ..but no response

[random basin]

ok so let me see if I get it. do you have any other account linked to the old one where you have the tiktok account linked? like a twitch or youtube account?

[sweet lily]

no other accounts.. just tiktok ..no youtube or anything else

[random basin]

ok so you going to link a twitch account to the one you have tiktok account linked now.

and then you going to make the twitch one primary

and unlink tiktok

you see what we want to do here?

[sweet lily]

i jsut want to use it for tiktok at this point .., minght do youtube later

[random basin]

it does not matter, we want to unlink tiktok from the old one

but for that we need to have an account there so we can unlink tiktok

[sweet lily]

so i am goign to connect twitch? then try and disconnect tiktok

[random basin]

yeah, so the old account has a platform there and will allow you to unlink tiktok

[sweet lily]

so i never used twitch .. do i hav eto make an account on there website

[random basin]

and thennnnnnnnn you can link tiktok to the new one

you can use a youtube account too

[sweet lily]

ok will use my youtune account

[random basin]

it does not matter what platform it is, its just for you to be able to release tiktok

[sweet lily]

i just have a make a imp phone call and then will try it

[random basin]

sure, no problemo at all

[sweet lily]

do you work for streamalbs? or are you just being a nice guy i have never used any discords before but i see a lot do support with it

[random basin]

I belong to the amazing team of volunteers. but no we are not employees of streamlabs.

[sweet lily]

well i appreciate your hel-p my friend

[random basin]

thats what we are here for, help one another and be happy streaming 😄

[pearl chasm]

Hi im trying to use streamlabs console and i have everything linked correctly but when i start my stream on the console it tells me on streamlabs console something went wrong and my gameplay doesnt show on streamlabs but does on twitch

Streamlabs console recognizes im live but doesnt show the gameplay and doesnt put my overlay on my twitch stream

[storm pilot]

anyone willing to help a noob or point me towards resrouces? I am on console and on streamlabs the "game capature" is just grey. also how do i sync my audio and video?

[gritty isle]

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

@bitter bobcat You ready?

[bitter bobcat]

yes

[gritty isle]

Okay, if you haven't already launch Streamlabs Desktop and go to the scene with the Alert Box.

You don't need to be live.

And is the Twitch channel on your Discord profile the correct channel?

[gritty isle]

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[bitter bobcat]

yep

[gritty isle]

All righty, let's go!

[pearl chasm]

I have ultra and am logged in with my ID sorry for interrupting I will wait til your finished for further help.

[gritty isle]

@bitter bobcat Did it detect my follow?

[sweet lily]

when i tried merging my youtube channel .. i got this error

User identifier missing.

[bitter bobcat]

nope

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber!

Please go ahead and link your discord and ask again over in the VIP Support channel, which is one of your subscriber benefits.

[gritty isle]

Well, dang. May I ask the staff to check your account for any issues?

[bitter bobcat]

Yep my username is strixisl

[sweet lily]

i like the staff to check my account as well

[bitter bobcat]

I just got a follow notification!

from lilbratley I'm not sure if thats from the team

[gritty isle]

YAY!!! The staff reloaded your widgets in the backend and that shook things loose, so to speak.

[gritty isle]

Yup, they are a Streamlabs staff member.

[bitter bobcat]

Thank you so much!

[gritty isle]

You're welcome! Happy stremaing!

[stray citrus]

Hey there - thanks so much for reaching out, and I'm sorry you're having trouble with your account. Are you able to clarify the email that is linked to your Ultra subscription? Then I can check into this for you. (Feel free to send the email via DM, but I will continue to assist in this main channel for security reasons).

[sweet lily]

how do i do direct message or is this it.

[stray citrus]

You can share it here if you are comfortable, or you can share it by in direct message to me by clicking my username > sending me a message from there.

@sweet lily Got your DM, thank you! I am looking into your account now.

@sweet lily I see TikTok is linked to the old account. Do you need that TikTok channel unlinked so you can link it to the email with Ultra?

[sweet lily]

yes that is exactly what I need

i couldn't upgrade with account that was connected

[stray citrus]

I'm sorry that other account gave you trouble. I've unlinked it! I recommend logging in with your Ultra account > going to this page here: https://streamlabs.com/dashboard#/settings/account-settings/platforms and merging TikTok now as it should let you do so.

Will you let me know if this helps?

[sweet lily]

ok i appreciate yourhelp. 🙂

[sweet lily]

IT WORKED!! .. thank you ..hopefully smooth sailing now

[stray citrus]

I'm so glad!! 🙏 I'm very sorry again for the trouble. Now that your account is fixed, I recommend linking Discord so you can access our VIP support channel! To do this, you can follow these steps:

1. Go to this page here: https://streamlabs.com/dashboard#/settings/integrations
2. Click "Link" next to Discord
3. Connect your Discord account
4. Refresh Discord

Then you should be able to see our vip-support channel that Ultra users can reach out in to receive assistance.

Please let me know if you have any questions!

[neat hull]

Hello community, I am using Streamlabs on my iPhone and even when I rotate my phone, the aspect ratio of my YT Livestream stays the same. Is there a solution to this? Or is this not possible to adjust on the iPhone app?

[gritty isle]

Try disabling Orientation Lock.

[neat hull]

Already tried that with no success! But i will try it again right now.

[sweet lily]

when i try this ..to link discord ..i ger message saying
you need toverify your account in order to perfrom this action .. but nr sure what i have to do

[gritty isle]

Can you screen shot that error message please?

[gritty isle]

Seem like you may need to verify your Discord account: https://support.discord.com/hc/en-us/articles/6181726888215-How-to-Verify-Your-Discord-Account

[sweet lily]

i do nto know anything about discord ..forst time user

[neat hull]

Thank you Rufus ... I just tried the screen orientation lock and it worked.

[gritty isle]

You're welcome!

[modest notch]

I have an issue for when someone is free to assist.

[gritty isle]

👀 Go ahead!

[sweet lily]

whe i click verify email it says email is already registered

[gritty isle]

Try this: https://support.discord.com/hc/en-us/articles/213219267-Resending-Verification-Email

[modest notch]

I was getting my stream set up and the screen went black and when it reloaded all of my stuff was gone like the app factory reset

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[dense scarab]

Hello I'm New in Discord, When I broadcast from streamlabs it still shows my old name instead of my new name for alerts how do I go about fixing this to where the alert could read my new name ?

[gritty isle]

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Log back in on the Streamlabs web site using your new Twitch name.

6. Log back in in Streamlabs Desktop with your new Twitch name.

[dense scarab]

Okay and Thank you I will see if this works

Do I need to sign out of stream Elecments as well and sign back in because it's still showing my old name on alerts

[gritty isle]

Are you using Streamelements or Streamlabs for your alerts?

[dense scarab]

I am yes

[gritty isle]

Which?

[dense scarab]

I'm using the first one

[gritty isle]

Ah, you should reach out to Streamelements for assistance then.

[dense scarab]

okay and Thank you

[gritty isle]

You're welcome.

[indigo chasm]

My streams are lggign so bad

it is not my internet any idea what it could be?lagging**

[wispy latch]

@indigo chasm This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[sweet lily]

i am not seeing the option to resend verification email like they show in instructions .. i am jsut trying to link streamlabs to discord .. maybe i will do this later ..thank you all for the help

[gritty isle]

You're welcome. It might not show that button when Streamer Mode is enabled. Quit Streamlabs Desktop and see if that helps.

[modest notch]

Unfortunately closing, checking for background programs, and reopening didn't fix my issue so I submitted a ticket with the provided link.

Thank you for your time helping me Rufus! I really appreciate it!

[gritty isle]

I know you submitted a ticket, but you might try a reboot of your PC and see if that helps.

[modest notch]

I'll do that right now, thanks!

[gritty isle]

Let me know how it goes.

👀

[modest notch]

Sadly my stuff is still gone

[gritty isle]

Dang. Wait on the ticket then.

[modest notch]

Thanks again, though!

[gritty isle]

You're welcome.

[shrewd birch]

ola

i have an error

[gritty isle]

Oh no! Please post a screen shot of it and let us know what you were doing when you were presented with the error.

[storm pilot]

I am. It showed up at first then i removed game capture, but when i added it back the video was missing

[shrewd birch]

the server is blocking me

Don't let me send images or long sentences

[gritty isle]

Do you have a Streamlabs Console subscription

OR

Do you have a Streamlabs Ultra subscription

?

[gritty isle]

What are you trying accomplish on the Streamlabs web site?

[storm pilot]

sorry, i have console and i am on the console site

[gritty isle]

And you're logged in with your Twitch and not your Streamlabs ID?

[storm pilot]

correct

[dire heron]

Why won't it let me claim the reward?

[gritty isle]

See the post in the #1328820002945761433 channel. It has all the information you need. We cannot assist with the promotion in Discord.

[gritty isle]

See the post in the #1328820002945761433 channel. It has all the information you need. We cannot assist with the promotion in Discord.

[shrewd birch]

but I have already made the payment

[gritty isle]

Typically this issue is resolved by refreshing your connection between Streamlabs and Twitch. Can you follow the steps to do so then try a new stream?
To Disconnect Your Twitch Account:

1. Log out of Streamlabs.com and Streamlabs Desktop as well as any other apps such as Streamlabs Chatbot, Streamlabs Mobile, Streamlabs Console or Streamlabels
2. Log into your Twitch account and go to https://www.twitch.tv/settings/connections
3. Scroll down to "Other connections" at the bottom and you will find Streamlabs Console/Studio and click "Disconnect"
4. After clicking "disconnect" log back into Streamlabs Console with your Twitch then hit "authorize" when you've gone through the process
5. Once fully logged in, check to make sure the Streamlabs Console/Studio connection shows as "connected minutes ago": in Other Connections

[gritty isle]

Then I would reach out to Discord for support. https://support.discord.com/hc/en-us

[shrewd birch]

I already did this step by step and it didn't solve it

[shrewd birch]

ok

[gritty isle]

That was not for you.

[shrewd birch]

sorry, but now that I realize

[regal jay]

Anyone know a fix for SL donation page just being in a constant loading and not ever loading (issue for multiple persons across chrome, firefox, and edge)

[gritty isle]

And they're trying to access your Donation Page?

[regal jay]

not mine its a larger stream i edit and moderate for. but yes multiple users are using the streamlab link to try to donate and its just constantly loading across multiple devices and browsers. I have had it up in chrome, firefox, and edge to test for over 40 minutes with no loading.

[gritty isle]

I'm not aware of any issues that would cause that. I would have the streamer open a ticket please: https://support.streamlabs.com/hc/en-us/requests/new

[storm pilot]

that didnt fix it. if it helps as soon as i get the green youre live message i immediatly get two "something went wrong" messages

[gritty isle]

Can you try restarting your Xbox and log out of Streamlabs Console, then log back in and see if you are successful?

[storm pilot]

i have done that previously

i am supposed to have the "game capture" component open and placed where i want my video game to be yes?

[gritty isle]

Correct.

[storm pilot]

hmmm ok so the "game capture" component is it supposed to stay grey (on streamlabs)? also when ever i click off the tab from stream labs, my overlays and webcam dissapears. is that as intended?

[gritty isle]

Do you mean Streamlabs Console or Streamlabs Desktop?

[storm pilot]

always console, desktop doesnt work with console right?

[gritty isle]

Have you removed the Game Capture component and add it back?

[storm pilot]

yes

[gritty isle]

Correct.

[gritty isle]

And you're logged in with your Twitch and not your Streamlabs ID?

[storm pilot]

correct. i used incognito just to make sure

[gritty isle]

Hmmmm, I can' think of any other troubleshooting. I'd like you to submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new. Note there is a higher volume of tickets. Be patient and they'll get to you.

[storm pilot]

kk thank you

[gritty isle]

You're welcome.

[gusty moat]

so i am making the switch from streamlabs to obs using the streamlabs obs plugin and i really dont want to set everything up again is there a way to get everything from streamlabs to obs using the plugin?

please for the love of god tell me there is and its easy

[gritty isle]

You can import your Scene Collection in the Scene Collection menu in OBS Studio.

[safe sparrow]

Im having trouble seperating tracks to not have music on Twitch VODS. In the newest verison of SLOBS 1.17.0 there is no option to uncheck twitch vod in output. How do I not have music record for vods please and thank you

[gritty isle]

Hop over to #vip-support for assistance.

[gritty isle]

See the post in the #1328820002945761433 channel. It has all the information you need. We cannot assist with the promotion in Discord.

[heavy halo]

okay thank you

[gritty isle]

You're welcome.

[rotund current]

how do I change the streamlabs ID because I have change email on my twitch and also i sign into streamlabs thogut twitch

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

You can change the Streamlabs ID email using the following steps:

1. Use this link: https://id.streamlabs.com/security/email
2. Log in to authenticate your original email (that was misspelled).
3. Then, input your new email, and we will send a security code to the new email for you to verify.

[gusty umbra]

Rufus wins...he beat me too it!

[gritty isle]

[gusty umbra]

I don't have all the copy/paste you do...lol

[gritty isle]

Searching helps. 😉

[gusty umbra]

Yea...I do that a lot

[rotund current]

thanks for help

[gritty isle]

You're welcome.

[desert wren]

hello, so i am using nvidia broadcast, i got my webcam to work with stream labs, but my microphone is not working from it

i have my microphone settings set as nvidia broadcast and it works on that app but not labs

[heavy halo]

Hey Rufus, the promotion I'm doing isn't working for me? I already follow the steps but it still doesn't work for me @gritty isle

[gusty umbra]

You will have to follow the instructions in the #1328820002945761433 channel and submit a ticket. We can’t assist with that promotion on this server.

[heavy halo]

okay.

[solid quartz]

Hello, where can check for loupedeck ? with annual sub

[sharp salmon]

.

[storm pilot]

I have any easy one this time. How do i get my audio to sync with my video lol Streamlab console

[unborn harness]

I just opened a streamlab account and I can't use the nitr0 why?

[celest python]

also me

[unborn harness]

@gusty umbra

[agile owl]

Please don't tag anyone not assisting you

#1328820002945761433

[opaque parcel]

same

[agile owl]

You'll need to submit a ticket then

https://support.streamlabs.com/hc/en-us/requests/new here

[rare drum]

And how much should I wait

[agile owl]

They should get back in a couple of minutes

[solid quartz]

Hey, i have purschase annual, but for loupedeck , where are the process ?

[rare drum]

What category should I select

[agile owl]

I would say "Other"

I have no idea sorry

[agile owl]

I have no idea for this one either sorry

D:

[solid quartz]

dont know where i can drop more info ? or who i need tag/mp ?

[agile owl]

Submitting a ticket would help for you

[solid quartz]

dont see where are ticket , dont have these channel

[agile owl]

https://support.streamlabs.com/hc/en-us/requests/new

[rare drum]

They will email me right?

[agile owl]

Yeah

[rare drum]

Thx bro

[agile owl]

No problem

[desert briar]

Why are you giving this type of error, the promotion has ended?

[agile owl]

Promotion has not ended

it ends 18th March

[desert briar]

What is this error?

[opaque parcel]

It seems to me that now there will be other requirements, such as the account must be older than n-time or something like that

[desert briar]

like this?

[opaque parcel]

how long ago did you create your streamlabs account?

[celest python]

i don't think so

[desert briar]

I created it now

[opaque parcel]

I just have this promotion on my main one

[desert briar]

It's strange yesterday I managed to get it even with the account created at the time I got it normally

[opaque parcel]

this was introduced literally an hour ago so that people wouldn’t abuse it

[agile owl]

@sturdy prawn 2nd warning

[sturdy prawn]

i never recieved first

[desert briar]

So, in this case, to be able to get a nitr0 link, you would need to do what

[opaque parcel]

your streamlabs account should be old ig

[agile owl]

Bye Zadowchi

😂

Goodbye

boy

[opaque parcel]

💀

[agile owl]

always been a boy

[haughty cloud]

proof?

[agile owl]

😂

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[agile owl]

No

Don't post anything like that here this server is family friendly

[haughty cloud]

why is that so lil bro

[haughty cloud]

hop on dms then

[agile owl]

I do not accept random dms thank you.

[devout garnet]

Day 2 of chat not showing. Yesterday i had to refresh for 10 mins before it came back. any word? any fix? any idea?

[agile owl]

@amber remnant Please stop posting that

[solar zealot]

Hi i have a question if i dont have streamlabs ultra and want to stream to twitch and tiktok for free will i beable to see tiktok chat or will it just be twitch chat i can see ?

[devout garnet]

yes you will be able to see tiktok chat, comes up as a pop up web page on your default browser. however the last couple days it has not worked.

[solar zealot]

oh noo is it getting fixed ? what can i do to get my tiktok chat since its not working

[devout garnet]

Just pull up your stream in browser like you would if you were watching a stream

[solar zealot]

are you able to pop out the tiktok chat ?

[devout garnet]

nope, if it doesnt load then its just blank. you can pop it out yes, buuuut if not loading, wont do any good.

[silent rampart]

Hello everyone, I was wondering if someone had any one knew if this is possible, as after a few hours of scouring, I’m struggling to find the answer.

I record my YouTube videos using streamlabs. I’ve just created a video sting, which I would like to start as soon as I hit record. Is there a way to automate this to smooth out my process?

From a lazy YouTuber who doesn’t want to edit 😅

[upper sage]

Are my settings good for streaming?

[gritty isle]

You should reach out to TikTok on that. That is not the Streamlabs web site nor is it Streamlabs Desktop.

[little shadow]

whts promotionn code?

[fleet matrix]

Doesnt show the promo

[proper lark]

fr

[blazing geode]

I got tipped and it show I got the tip's on streamlabs. They didn't hit my PayPal. I dont want peaple to keep tipping if im not getting them

[tulip stream]

whts promotionn nitr00 code

[blazing geode]

????????????????????????

[devout garnet]

roger that, any idea where is a good place to start? if not no worries, appreciate you as always Rufus! ❤️

[gusty umbra]

We don’t have access to any monetary issues here. You will have to submit a ticket for that one. https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Here's what they have: https://support.tiktok.com/en

[visual snow]

Can’t change my green screen settings anymore after re adding my camera. It just doesn’t allow me to change the filter

[dawn plaza]

streamlabs ended their collab with discord?

[visual snow]

To add, basically I just can’t make it look green screened. The option isn’t there anymore

[gritty isle]

See the #1328820002945761433 channel. It has all the details you need. We cannot assist with this promotion in Discord.

[dawn plaza]

why is that i cannot see?

[echo remnant]

all of a sudden my donate button is not working says 401 unaouthorized

[brittle nimbus]

Setting up my streamlabs fortnite stream. Streaming from xbox series x thru capture card and going live to twitch from streamlabs desktop app. I have Ultra account. My problem is that Twitch alerts for followers and subscribers works fine but other rewards like song excerpts that I had working on Twitch don't seem to be available or working. Ideas please?

[gritty isle]

See the #1328820002945761433 channel. It has all the details you need. We cannot assist with this promotion in Discord.

[visual snow]

Is there an update that removed green screen filters?

[formal jacinth]

i have a big problem could someone help resolve

[formal jacinth]

Well nvm 🥲

[grizzled shell]

reward removed ?

[agile owl]

what reward

[grizzled shell]

Discrord N3TRO

[agile owl]

oh

no thats still going

[grizzled shell]

where i can claim ?

[formal jacinth]

Bro can sb help me 😭

[timid scroll]

Hello! Got a question. reviewing VoD's on twitch, and looks like I'm getting pixilation on the screen when I move my character. Anyone able to help fix this?

[desert briar]

my alert box does not work when someone actually subscribes

i tired all sorts of things

[smoky gale]

where i can claim bro?

[plucky sparrow]

@neon crow

Did streamlab stopped giving n1tro promo?

[misty kite]

Same issue with me

[smoky gale]

ye they not accept new account

[misty kite]

Why?

[gritty isle]

Please don't ping those not actively assisting you.

See the #1328820002945761433 channel for all the information. We cannot assist with this promotion in Discord.

[potent flax]

I use my computers camera and it is saying it is denied by system even though it is allowed

[lost sky]

im having trouble i connected my streamlab to my twitch and its connected and i have my stream destination set to streamlabs but my stream still isnt working on twitches end i tried unlincking the twitch account so i could relink it but it wont let me any other ideas??

[potent flax]

it was also working earlier as well. I am also on streamlabs console

No I unfortunatly do not have a PC just an HP pavillion laptop

[clever heath]

Fke

[stiff forge]

Doesnt show the promo

[steel quartz]

I need to buy Streamlabs Ultra, but it’s asking me for a 2FA code. I don’t remember if I set it up or not. I was accessing Streamlabs through my YouTube account’s Gmail.There was no any issue with it, When I try to make the payment, it keeps asking for the 2FA code. Please help with this issue

[smoky gale]

ye streamlabs broken

[amber summit]

anyone know if there is a guide or glossery of the advanced settings in streamlab mobile's scene creator?

I figured out what X,Y and W,H is, but have no idea about the other settings.
Also, is there an option to crop?

[honest scroll]

my streamlabs like blank what should i do?

[winter flicker]

What is this

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That looks like a screen shot of a page on the Streamlabs web site.

[edgy dust]

look up

[winter flicker]

💀 that is see the url why cant i get discord promo

[edgy dust]

new account, that's why

[gritty isle]

I see a post from the Streamlabs bot.

[edgy dust]

that is below fyi

[opaque parcel]

old account rn has this promo

[edgy dust]

well, get it

logged into my old one aswell, got the promo ^^ streamlabs is smart, prevents new users from getting infinite nitros

[gritty isle]

You said look up.

I did. I saw a post from the Streamlabs bot.

[edgy dust]

you replied to a screenshot, i said look up (IN THE SCREENSHOT), there's a link marked

[winter flicker]

omg what kind of mods

[edgy dust]

aint a mod, just a troll

[dire spire]

Hello, could you please give me the contact for Streamlabs Charity support ? Thx.

[winter flicker]

chat bosts

[oak cloud]

Hey. If you all read #1328820002945761433 you would see that We can't help wtih this in discord. So do what it says and submit a ticket if you are having issues @edgy dust @winter flicker

[gritty isle]

I am a moderator and quite frankly growing wearing of this conversation.

[oak cloud]

https://support.streamlabs.com/hc/en-us/requests/new then you can select in the drop down STreamlabs Charity

[desert briar]

hi

[edgy dust]

yous a huge troll not a mod =D

[winter flicker]

lol

[oak cloud]

You're being rude and aren't following directions. Please see #rules

[edgy dust]

mind explaining how am i being rude?

[oak cloud]

you are saying that our mod is being a troll. instead assume positive intent.

[edgy dust]

because he is being a troll right here, i simply just said look up, obviously meant inside of the screenshot, there's a link marked and he just "sees the bot notifiction" or whatever

[winter flicker]

actually he got a point

[oak cloud]

Please just read what I wrote, and then follow the directions (aka if you're having issues, submit it via a ticket). And you don't have to call out if people are being trolls or whatever. People make mistakes/miss things/etc.

So again, the #1328820002945761433 has everything that we have answers to in Discord. If you need specific help like you do, you have to submit a ticket. No one here can help you

[opaque parcel]

close this thread about the promotion with ds n1tr0, to get it, now your streamlabs account must NOT be new. If you want to clarify, write to the streamlabs support, but they most likely will not answer your question, so you should contact the discord support directly, where you can present your claims

[edgy dust]

okay, there's no point arguing here, so in short, just log into your old account if you have one, you'll have the promotion

[winter flicker]

idh any nvm

[desert briar]

wheres the gift

[humble gale]

#1328820002945761433

[opaque parcel]

in your dreams

[desert briar]

bruh

[desert briar]

it didnt help me

[humble gale]

then submit a ticket so you can talk to official support

[smoky gale]

they stop the event without announcement 🤓

[humble gale]

i mean i have it, so they didn't. they just need to talk to support

[maiden bluff]

volunters dont knw
what the problem is
so just forget and spam help ticket

https://support.streamlabs.com/hc/en-us/requests/new

@gritty isleam i right ?

[gritty isle]

I can see the promotion just fine. If you're unable, then please submit a ticket using the link you provided.

[maiden bluff]

make new acc and try and whats ur ip country

[gritty isle]

I don't need to do all that. I'm good.

[maiden bluff]

u are volunter

[gritty isle]

As evident by my orange role. 🧡

[humble gale]

i'm not a volunteer but i also read and literally at the bottom it says to submit a ticket. maybe if people had questions that we would know (like how to help with some streamlabs desktop stuff or what not) we could answer it instead of going to tickets

[maiden bluff]

insider

[humble gale]

what? i mean rufus probably knows more than me

[random basin]

Sir Rufus is indeed very very very good at this job!

[humble gale]

idk what you mean by insider though

[gritty isle]

Yeah, that's an odd comment to make.

[maiden bluff]

epic game have best volunter with good knowledge about this thing and they assist well

[oak cloud]

Let's keep this channel open for support questions specifically. Everyone here is just becoming more general chat than assisitng with questions.

Anything related to payments (like ultra subscription), nitro, or merch need to go to tickets at https://support.streamlabs.com/hc/en-us/requests/new.

[mortal pendant]

I cant see the gift in the website

[maiden bluff]

dont message here they dont have knowlege about that

[mortal pendant]

where I message

[maiden bluff]

https://support.streamlabs.com/hc/en-us/requests/new.

[humble gale]

the one person literally wrote it in their post

[oak cloud]

@humble gale please be respectful. people can miss things. (first warning)

[random basin]

You must be fun at partys!

[dusky ice]

guys how can i reset my cloud settings?

because of my settings are broken and when i reinsall streamlabsa again my settings are broking

[gritty isle]

1. Quit Streamlabs OBS.
2. Copy: " %appdata% " then Press the Windows Key on your keyboard, Press CTRL + V then Press Enter.
3. This will put you into your roaming folder, scroll down until you see " slobs-client ".
4. Rename it to " _slobs-client ".
5. Restart SLOBS as Administrator when launching.

[frosty quiver]

hello i downloaded streamlab for a week now and whenever i im streaming it stops 5 minutes in with the error message “attempted to start an invalid broadcast session”. how do i fix it? im using ios phone

im using streamlabs+vpn i don't know if it affects it

[orchid flax]

Sorry to hear that, what platform are you streaming to?

[gritty isle]

Yeah, I'd try without the VPN running.

[frosty quiver]

facebook. im using screenshare while streaming my game.

[orchid flax]

Sorry streaming to Facebook?? Screenshare, didnt understand

[frosty quiver]

sorry. im streaming in facebook using screenshare in my mobile device.

screenshare or screen broadcast

[orchid flax]

have you download streamlabs desktop on mobile device?

[gritty isle]

They're using Streamlas Mobile.

[orchid flax]

^^ I meant this sorry 🙂

[frosty quiver]

I'm using streamlab mobile 🙂

[orchid flax]

Right.

Are you logging in on streamlabs mobile?

[frosty quiver]

yes, using my facebook.

[orchid flax]

Are you streaming to a page or profile?

[frosty quiver]

on my profile.

[orchid flax]

Try logging out and logging back in...

[frosty quiver]

thank you. I'll try it now.

[frosty quiver]

I think it worked. its been streaming now for more than 8mins. thank you.

[dusky ice]

how can i change aspect radio?

[random basin]

go into settings, Video and change the main canvas.

[fringe barn]

Hey had a question any input would be greatly appreciated.
I want to start a stream using streamlabs on my arcade , play my intro all that fun stuff then go to mobile device and turn off arcade, so I can do installation video is this possible?

[grim nebula]

Hi guys, good afternoon, could you help me? I'm trying to redeem n1tr0 from streamlabs for my discord (my account meets the requirements) but when I created the account on streamlabs nothing appears to claim. Does the account need some time for the screen to appear on the dashboard to redeem nitr0? (I'm Brazilian)

[gritty isle]

See the post in the #1328820002945761433 channel. We cannot assist with the promotion in Discord.

[grim nebula]

does not appear, the account needs a few days to appear, how does it work?

[humble gale]

submit a ticket using the ticket link in the channel

[hidden rivet]

I have exactly the same problem, does anyone know how to help?

[humble gale]

no. you have to submit a ticket, like the channel says #1328820002945761433

[maiden bluff]

wow that the difference betweern epic game and streamlab

bro chess.com can handle this thing

[oak cloud]

@maiden bluff You have all the information we can give you. Additionally, this is a family friendly server. You were already warned from the bot this is your second and final warning (for family friendly language)

[maiden bluff]

not even got any warn notification bot also dead

[oak cloud]

the bot works just fine

[maiden bluff]

Streamlabs Aura minus infinity

thats the reason people roast streamlabs on twitter

[oak cloud]

If you don't have a technical support question please keep this channel clear. If you continue you will be removed from the server

[maiden bluff]

tell me why i havnt receive any mail from streamlab when i reported

[oak cloud]

They work on tickets in the order that they are received. They currently are in a little bit of a backlog so they'll get to you as soon as they're able to.

[fringe barn]

I do but apparently nobody knows lol

[maiden bluff]

u sure they working on it ?

[oak cloud]

yes

[maiden bluff]

give me eta when it work back

[oak cloud]

I don't have one, cause again we don't have that information in Discord

[maiden bluff]

nothing to say but hope u guys also forcing them or trying ur best to resolve it 3

[oak cloud]

They are working on it. Please wait until you hear back from them. Additionally, you are monopolizing my (and other Volunteers time) that could be used to help people that we have the tools to help. So please just be patient and wait for the people that actually can help you to help you in tickets

[desert briar]

Not working

[maiden bluff]

new acc or old acc ?

[fresh heath]

mine too , theres no option about that

[desert briar]

Old

[sand minnow]

me i don't have that

[sand minnow]

me too

[opaque parcel]

I have this promotion

[sand minnow]

me i don't have 😭

[opaque parcel]

jst use old streamlabs account 😭

[sand minnow]

i don't have 1

[sleek cedar]

I recently changed my Twitch name and now all of my custom alerts are gone. Any idea how to restore them?

[brittle nimbus]

I didn't change my Twitch name but am new to Streamlabs and my custom alerts don't work. help please.

[sleek cedar]

when you make a new alert, you need to remember to save (lower right corner) every single time...

[gritty isle]

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Log back in on the Streamlabs web site using your new Twitch name.

6. Log back in in Streamlabs Desktop with your new Twitch name.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[random basin]

Try to reset them and configure them again.

[grave scaffold]

uh

[random basin]

uh uh

[gritty isle]

oh yeah

[gusty umbra]

What am I looking at?

[gritty isle]

Appears to be a screen shot of a page from the Streamlabs web site take with a mobile device.

[gusty umbra]

Ahhhhh! Thank you for the clairification!

[gritty isle]

But you did ask a very good question.

[gusty umbra]

I thought so!

[gritty isle]

One I'm hoping get clarified by the OP.

[round rock]

this bro on my steamlabs haven`t it

[gritty isle]

You're not able to reach your Streamlabs Dashboard page?

[jolly agate]

where promotion

[grave scaffold]

promo no show for me

[gusty umbra]

#1328820002945761433 will have you create a ticket, we can't assist with that promotion on the server @grave scaffold @jolly agate

[gritty isle]

Another screen shot!

[gusty umbra]

Please read what I just tagged you in

[maiden apex]

tag me too

[gusty umbra]

#1328820002945761433 will have you create a ticket, we cannot assist with that promotion here.

[maiden apex]

i have no claim option on your website bro

[gusty umbra]

Yes...you will need to create a ticket for that. THe instructions are in the #1328820002945761433 channel.

[gritty isle]

The #1328820002945761433 channel has all the information you need: 1) the page where you can claim the promotion, 2) a link to the eligibility requirements, and a 3) link to submit a ticket if you have need of technical assistance.

[maiden apex]

the page where i "can claim" has no claim option on it

[oak cloud]

is english a second language for you:?

[gusty umbra]

Instructions that rufus and I posted are still in effect, you need to create a ticket.

[maiden apex]

yes

[oak cloud]

what is your first language?

[maiden apex]

romanian but i can understand english something which these other guys don't seem to understand is the first step doesn't appear to be valid

[oak cloud]

Ceea ce spun voluntarii este că nu putem ajuta în Discord. Dacă nu vedeți pasul, trebuie să contactați echipa oficială de asistență în sistemul lor de ticketing.

[maiden apex]

ok thank you

should've just said that instead of MAKE TICKET MAKE TICKET

[oak cloud]

O mulțime de oameni au venit în Discord astăzi cerând și nu au fost ascultați de ei. Îmi pare rău despre asta, dar sper că puteți empatiza cu frustrarea oamenilor care nu ascultă atunci când împărtășiți că nu puteți ajuta.

[wispy sierra]

Guys why i can't claim ?

[gusty umbra]

We are unable to assist with issue on that promotion on this server. Can you please create a ticket for that? https://support.streamlabs.com/hc/en-us/requests/new

[rigid spade]

That happens to me too

[gusty umbra]

We are unable to assist with issue on that promotion on this server. Can you please create a ticket for that? https://support.streamlabs.com/hc/en-us/requests/new

[wispy sierra]

They said until 18 March right ?

[rigid spade]

Yea

[round rock]

help me pls

[gusty umbra]

We are unable to assist with issues on that promotion on this server. Can you please create a ticket for that, we would much appreciate it. https://support.streamlabs.com/hc/en-us/requests/new

[round rock]

what i do it on here im kurdish i don't know the enlish lang

@gusty umbra

[gritty isle]

Choose Other. Then fill in the form.

[round rock]

and here

[gritty isle]

In the Description box, write your issue.

Don't choose a suggested article. There isn't one for this promotion.

[round rock]

and here\

[gritty isle]

Enter the subject (like the Subject line on an email) of the ticket.

[round rock]

my email?

[gritty isle]

Yes, enter the email addres you wish to be contacted with during this ticket. Tickets are worked over email.

[round rock]

next?

[gritty isle]

If you wish to add screen shots to the ticket, you may click the Add file button.

Once you've completed the form, click the Submit button.

Once the system receives the form, it will generate a ticket and within a few minutes, sometimes longer, it will send you an email to let you know the ticket has been created.

That email may contain helpful links the system thinks might solve your issue. In this particular case, don't click any of those links as that will close your ticket.

There is a high volume of tickets at this time so please be patient.

[round rock]

ok bro thnx you

[gritty isle]

You're welcome.

[brittle nimbus]

Thanks @random basin . By that you mean to recreate them from scratch in Twitch? I'm fearing that perhaps the template I've chosen which is a popular one called "Cracked" only seems to support basic alerts like new followers.

[random basin]

You should be able to set you own alerts! Try to redo it form scratch

[brittle nimbus]

@random basin To be clear, I'm talking about a reward that is redeemed with viewer points in Twitch where the viewer gets to hear a song clip of mine on stream. I have no idea how to do that in streamlabs only twitch.

[gritty isle]

Streamlabs has no capability to anything for or with Twitch Channel Points.

[brittle nimbus]

understood. but if when someone redeems twitch channel points and the reward is for a song clip to be played on stream (which works with Twitch), shouldn't the sound clip just pass through automatically to streamlabs? guess I don't understand why it's not working.

[random basin]

you can use an external program to do this. I recommend you to have a look into Streamer.bot

i use it for channel points and works like a charm, also you have lots of videos on youtube to explain how to set it up.

and has integration with streamlabs 🙂

[brittle nimbus]

thanks for the recommendation. it's just very confusing to me because I had this exact same reward that played on air perfectly when I stream with Lightstream. Now if a viewer redeems the reward in Twitch, it says in chat they redeemed it, but nothig plays

[surreal wave]

@gritty isle

[gusty umbra]

We can't assist with the promotion here, you will need to create a ticket so a member of streamlabs staff who handle that promotion can look into it. https://support.streamlabs.com/hc/en-us/requests/new.

[surreal wave]

What should I put?

[gritty isle]

Choose Other.

[surreal wave]

Done

[gritty isle]

The technical support channel is community based, led mainly by us Volunteers.

If you don't prefer dealing with us, feel free to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[gritty isle]

Thank you.

Once the system receives the form, it will generate a ticket and within a few minutes, sometimes longer, it will send you an email to let you know the ticket has been created.

That email may contain helpful links the system thinks might solve your issue. In this particular case, don't click any of those links as that will close your ticket.

There is a high volume of tickets at this time so please be patient.

[gusty umbra]

internet died for a few....fun

[surreal wave]

Ok

[silent rampart]

Hello everyone, I was wondering if someone had any one knew if this is possible, as after a few hours of scouring, I’m struggling to find the answer.

I record my YouTube videos using streamlabs. I’ve just created a video sting, which I would like to start as soon as I hit record. Is there a way to automate this to smooth out my process?

From a lazy YouTuber who doesn’t want to edit 😅

[gritty isle]

There's no way to do that directly in Streamlabs Desktop, since it's not a video editor. You could use the Streamlabs Video Editor though!

Streamlabs Video Editor FAQ: https://streamlabs.com/content-hub/post/video-editor-faq

Work Flow Guide: https://streamlabs.com/content-hub/post/video-post-production-workflow-guide

[silent rampart]

This is perfect! Thank you for answering

[gritty isle]

You're welcome!

[slow cloak]

support on this discord server doesn't assist with this question. Submit ticket on the website.

[oak cloud]

In the #1328820002945761433 it says that we can't help with this in Discord, and that you would need to submit a ticekt to offical support.

This Discord is for help from volunteers and other community members.

Additionally it says at the top of this channel, that this is not for official Streamlabs Support

[fluid bear]

Hey, I am on a macbook pro. Im not getting sounds on my macbook from the streamlabs but if i stream all the sounds are there

i enabled audio, changed the sound settings and advanced setting to 1 and still nothing

[lofty lotus]

where is the link

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[lofty lotus]

tysm

[gritty isle]

You're welcome.

[umbral rivet]

how do i turn on horisonterl mode

this is how it look now

[gritty isle]

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example, if it shows 1080x1920, change it to 1920x1080.

[umbral rivet]

thanks

[gritty isle]

You're welcome.

[umbral rivet]

and also how do i import things

[gritty isle]

Like what?

[umbral rivet]

if i have a overlay i want to put in how do i import it

[gritty isle]

If you purchased it online, it should have included installation instructions. If you don't have any installation instructions, you can just add the elements via Media Sources.

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[jaunty sable]

They are going to do the same, ignore your problem and just send a copy paste

[desert briar]

ah

[jaunty sable]

And they don't answer the tickets, what a waste of time...

[gritty isle]

Rude.

[desert briar]

it's fake?

[jaunty sable]

Honestly looks like.

[gritty isle]

The promotion? Nope.

[eager crest]

i remember a couple months ago i saw the promotion there on the right sdie

now that im back looking at the dashboard its not there anymore

[desert briar]

🥹

[tiny widget]

same

[eager crest]

its not fake

[tiny widget]

where is it

might they have no money

[desert briar]

jajaja

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[eager crest]

okay well it works for me i logged back into my old account

[jaunty sable]

so it's the account age

[eager crest]

no idea, this is my old account i logged in and it poped right up

@gritty isle think account age might be a problem?

[gritty isle]

I can't comment on that. I'm not responsible for the web site. But I invite you to think how two worldwide companies would deal with fraud.

[eager crest]

No no i know your not responsible just asking you do think it might be something to do with the account age?

[gritty isle]

I can't comment on that. Streamlabs doesn't share details like that with those who are not employed by them.

[eager crest]

Oh okay sorry

anyway i could report this somewhere beacuse it looks like it has to do with account age? (report to the workers so they know that might be the problem)

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[limpid tangle]

dont working i dont know

[eager crest]

when did u create the account?

[limpid tangle]

yeah

@eager crest

[vital pike]

How can I get free discord?

[cursive herald]

#1328820002945761433

[vital pike]

I don't know how to act 😕

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[umbral rivet]

when i get a follower it spams the alert really many times and ear rapes how do i fix this

[gritty isle]

Make sure the Alert Duration matches the length of the select sound. If the Alert Duration is longer, the sound will repeat to fill the Alert Duration.

[umbral rivet]

but the smae with the animation

[gritty isle]

Check the Alert Duration. 😉

[vital pike]

What do I do when they bring me in here?

[umbral rivet]

it macthes and it still happens

[gritty isle]

Choose Other.

In the Description box, write your issue. Don't choose a suggested article. There isn't one for this promotion.

In the Subject, enter the subject (like the Subject line on an email) of the ticket.

In the Email, enter the email address you wish to be contacted with during this ticket. Tickets are worked over email.

If you wish to add screen shots to the ticket, you may click the Add file button.

Once you've completed the form, click the Submit button.

Once the system receives the form, it will generate a ticket and within a few minutes, sometimes longer, it will send you an email to let you know the ticket has been created.

That email may contain helpful links the system thinks might solve your issue. In this particular case, don't click any of those links as that will close your ticket.

There is a high volume of tickets at this time so please be patient.

[umbral rivet]

what do i do

[vital pike]

Thanks I will try

[gritty isle]

Did you change the Alert Duration and then click Save Settings at the bottom of the page?

[gritty isle]

You're welcome! You got this! 💪

[umbral rivet]

yes ofc

[gritty isle]

Screen shot the settings for the alert in question please.

[umbral rivet]

its in danish

here in english

[gritty isle]

Thanks. And hub-intro-sound.mp3 is 4 seconds in length?

[umbral rivet]

yea ahahha

[dense scarab]

I have fixed the issue I was having yesterday I had to go into creator Dashboard, then clicked on Edit Stream Info and solved the issue

[umbral rivet]

is this the same issue

[dense scarab]

It's been resolved and my old name is switched to my new name

[umbral rivet]

okokokokokokok

[gritty isle]

Based on what I see, the sound should not repeat. I would copy the Widget URL at the top of the page, then paste that into the address bar of blank web page or tab and then replay a previous alert and see how it goes.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vague socket]

yo how do i set what the stream does and doesn't hear. ex: i play music but i make it so smream cant hear it

[wispy latch]

@vague socket Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[vague socket]

do i need app audio capture in every scene?

[umbral rivet]

here still happens

[gritty isle]

I can tell what's going on there. Did you "copy the Widget URL at the top of the page, then paste that into the address bar of blank web page or tab and then replay a previous alert and see how it goes."?

[vital pike]

Is this good?

😢😢

[gritty isle]

Don't choose Subscriptions. Choose Other. The promotion is not related with Stremalabs Console. This would mis-route your ticket to the wrong queue, thus delaying things.

[umbral rivet]

like blank wep page as in google and it happens for all my alerts

[gritty isle]

Yes, in Chrome, press Control-T and then paste in the address bar the Alert Box Widget URL.

[vital pike]

😢😢

[umbral rivet]

just comes to a white page on google and stil happens

[gritty isle]

Based on your settings, I don't see how the alert sound is playing multiple times. Does the WEBM file have audio?

[umbral rivet]

you mean the ph sound yes yes it haves

[gritty isle]

If the webm has audio, then don't select a sound file.

[upper sage]

Why is every time I play music on my Streamlabs desktop, my CPU is impacting

[broken wind]

Ever get this to work?

[vital pike]

Is it like this? @gritty isle

[broken wind]

How did you finally get it to show up?

[vital pike]

@gritty isle Sir are you there?

[waxen tusk]

Bro select the category Other

[umbral rivet]

i have some yellow lines on around my creen when my obs is open how do i fix

[gritty isle]

Don't choose Feedback/Feature Request.

Choose Other

[wanton scroll]

Hello, Im a newish streamer and had an audio question. I want the stream to hear my audio from the game obviously, but I don't want the audio to come out of my laptop speakers. What settings do I need to tweak to allow that to happen? Thank you in advance for even taking the time to read this.

[vital pike]

🙂

@gritty isle

[restive cypress]

Good afternoon, I am interested in getting ultra and I am wondering if any of the desktop overlays are set up to handle an ultra wide game capture in an overall 16:9 aspect ratio stream

[gritty isle]

Correct!

[cyan ridge]

guys

[agile owl]

?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[opaque parcel]

Why can't I register more than 3 accounts? with an error indicating an invalid email, although it is completely valid

[cursive delta]

Apparently that 'Theme'-change, lead to OTHER problems that I noticed in yesterday's stream...
It's not just another theme/settings of the chat-box, it's a GLOBAL change that change General Settings, Follow/Raid/Bits/Subs and their sounds/text/animations... It's been a looooot of copying and making sure it's the same in the new 'Theme', as the old one, that didn't work with the chat-box 😩
I hope it's the same now as I want it and have perfected it for so long..

[valid shoal]

does anyone know why the chat widget for YouTube is not working? and the rest of the widgets work, such as the number of viewers.
I start the stream, I write to the chat, but the messages do not appear. I use a plugin for OBS

[ruby raft]

I got a question for yall. I got a plan with streamlabs console and I am trying to stream through youtube and discord but its saying that my youtube isnt verified. The thing is that its already verified since I did it yesterday and got the notification that it was confirmed. Anything helps 🙂

[amber summit]

Anyone know if it's possible for Streamlabs Mobile to use portrait mode (9:16) through RTMP?
In LAN streaming, there is an option to swap X and Y so you can get 1080x1920 or 720x1280

I noticed that streaming to Tik Tok or LAN Streaming, the video is sent as 9:16, but RTMP always forces letterboxed 16:9 with black bars on the left and right.
I could technically stream in 4K and crop off the excess to get more vertical resolution, but it'll drain my battery faster.

[severe crane]

i need help streamlabs wont pick up any sound

[quiet bronze]

Anyone know how to get your camera looking sharp? I cranked up the bitrate to 8000 for YouTube.

[upper pike]

how can i connect my discord acc to my streamlabs acc

[haughty prairie]

ariana what are u doing here

[upper pike]

MDMDMDF JE CEUX BITRO!

[serene forge]

MDRRR ON EST LA POUR LA MÊME RAISON

[haughty prairie]

MMDMMDMRR LA MEME

[desert briar]

MDMDMDMDMDMR

[split vessel]

hola

hello bande d’arnaque

[quiet bronze]

My stream preview is very pixelated and the colors are really off. Is there a fix?

[split vessel]

tg

[serene forge]

MDMDMDRRR

[desert briar]

@quiet bronze

Please help me 🙏😭

[upper pike]

send the link

[upper pike]

how did you got that button

i swear i’m gonna put my head in the wall

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[split vessel]

woaf woaf

[desert hinge]

Hello, I’ve been having a problem with buying streamlabs ultra, which has also led me having a problem with just logging into StreamLabs in general, i’ve updated my computer on MacOS, i’ve changed my password, and absolutely nothing will work, i have stream ive advertised since the beginning of the month, i need major help, now.

for the love of god, please help me.

[gusty umbra]

What exactly is happening?

[weary stump]

I cant redeem nytro in Mobile!

Anyone knows why?

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[weary stump]

I actually submit 2

One the last week and one today

[gritty isle]

Please do not submit multiple tickets. That will not get you assistance any faster. Tickets are answered in the order they are received and there is ahigh ticket volume right now. Please be patient and they will get to you.

[gritty isle]

Do you need assistance with something?

[muted fulcrum]

Hi im having issues with my OBS not wanting to save and or update any alerts or follow lists

[finite dawn]

yes

[gritty isle]

And that is what?

[finite dawn]

Nytro is not available on the site

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[finite dawn]

how do i do it

[gritty isle]

Click the link, fill in the form, click the Submit button.

[glossy pumice]

Hi, i need help regarding media share! can some one help?

[bright swallow]

why can't I use it

[humble gale]

you would need to reach out to offical support if you're having issues redeeming the trial

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rotund grove]

not an issue but any recommendations for streaming settings instreamlabs i got a good pc and good internet

[opaque parcel]

use old streamlabs account

[safe yarrow]

i dont have an old one

[candid ferry]

i have the same problem

[humble gale]

@desert briar @candid ferry @safe yarrow #1328820002945761433

[humble gale]

#1328820002945761433

[viral wing]

what now

[humble gale]

if you submitted the ticket you wait for a response

[humble gale]

#1328820002945761433

[dawn pewter]

im created ticket

[zealous arrow]

One message removed from a suspended account.

[humble gale]

yeah that's what i would put

[zealous arrow]

One message removed from a suspended account.

[humble gale]

all good. they'll probably just ask you or you can follow up in your email with yoour discord name

[zealous arrow]

One message removed from a suspended account.

[humble gale]

you should get an email to your email address from streamlabs support saying what your ticket number is and stuff. you can reply directly to that email

[zealous arrow]

One message removed from a suspended account.

[humble gale]

You have to submit a ticket

[desert briar]

I already raised ticket

[humble gale]

ok then wait for a response. no one here works for streamlabs. no one in the community would be able to help with this

[desert briar]

I know man but u guys can talk to higher authorities right?

[humble gale]

1. i'm just a regular person
2. i'm not a volunteer and idk if they can

[agile owl]

Tickets are answered in order they arrive

Volunteers can't make them go any faster sorry

[desert briar]

Ok

[brittle nimbus]

I've been streaming on tiktok via tiktok live but really want to multistream with streamlabs. I am all set up but don't know where I can find my stream key and url. Googling and youtube videos have been no help. What they say is old and doesn't work. Ideas?

[humble gale]

You could apply for the Streamlabs tiktok live access by following this guide: https://streamlabs.com/content-hub/post/how-to-go-live-on-tiktok. If you can already go live on tiktok with the tiktok studio typically they accept pretty quick. then you don't need to worry about any of that other stuff

[brittle nimbus]

thank you! I'm on stream now but peeked and that looks very useful! can't wait to try it out. 🙂

[alpine plume]

Good morning! Trying to set up my end credits widget. I have the setting for Roll Credits on Page Load toggled on, however, when I switch between 2 scenes it does not roll. It sounds like there should be a button on the app with Roll Credits Live that I only see on the browser dashboard. Am I missing something?

[inland tiger]

Hi, I am asking for a friend. They stream on multiple platforms at the same time but only one of their streams goes black while the other streams are perfectly fine.
What could be the source of the problem for one platform going down only and not the rest?
Thank you if you are able to help.

[gritty isle]

Is the one with the black screen Twitch? If so, make sure their bitrate isn’t exceeding 6000, which the maximum allowed by Twitch.

[inland tiger]

Thank you. I will tell my friend about this.

[gritty isle]

You're welcome.

[hidden rivet]

Hi! I noticed there's a promotion, but I can't find it on my account. I sent an email some time ago but haven't received a response yet. Could someone please help me with this? Thank you!

[gritty isle]

Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for assistance. We cannot assist with this promotion here in Discord.

[hidden rivet]

Thank you for the information. I have already submitted a ticket on the Streamlabs support page a while ago, but I haven't received a response yet.

[gritty isle]

Tickets are answered in the order they are received.

There is a high volume of tickets at this time so please be patient.

[hidden rivet]

Thank you for your response

[gritty isle]

You're welcome.

[coral yarrow]

My stream labs is being logged out every time I open it recently?

[cold spoke]

When I have streamlabs enabled, my game is freezes. ;c

[coral yarrow]

run streamlabs as admin, Fixed it for me

[cold spoke]

Not working ;/

[granite sandal]

i need help the screen is just loading and doesnt show anything

its just loading i can use everything else but the screen thing

what the issue

@upbeat siren

[coral yarrow]

Bro have paitence.

[round rock]

nnniiiiitttrrooo claimb was end???????

[gritty isle]

The #1328820002945761433 channel has all the information you need to answer that question.