technical-support

[sage kindle]

good to go 👍

[stray citrus]

Awesome! Do you have everything open/ready for the follow? 😄

[sage kindle]

obs and streamlabels, I made sure to do the widget reload on the site as well

[stray citrus]

Okie dokie, gonna follow you in one second!

[craggy igloo]

If any code is coming can u inform me ?

[sage kindle]

streamlabels updated, alert popped up in obs and latest follower updated and follow count updated in obs. Thanks for helping with the quick test

[stray citrus]

You're very welcome, of course! Thanks so much for coming back so I could help you test. If anything else comes up at all, please don't hesitate to reach back out and let us know.

[sage kindle]

Will do

[gusty umbra]

Keep an eye on #announcements they usually come through there!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[tepid temple]

Hello, I have a problem. I have recently stopped being able to see any subs on Streamlabs. I received 19 in my last stream. They were not shown in the alert box and they are not shown in the recent events either. I have already reconnected all but it still doesn't work... I would kindly ask for your help.

[silk lily]

who ever is sending me friend requests from here i do not know you so i'm not going to accept the friend request

[hard urchin]

Good morning I was having a issue yesterday while streaming . I was live streaming on YouTube and the chat bot from Streamlabs just froze and no new commments were showing up I tried to delete the bot and add it again and I had nothing but a blank box . We done a test on Twitch and The chat box was showing my test comments but nothing on YouTube is this a issue with YouTube??

[candid hill]

They are spam bots. Report and ignore. This server has a bot infestation right now

[stray citrus]

Hi there! Thank you so much for reaching out. Just to confirm, are these happening with Twitch, YouTube, or Kick subs? 🤔

[stray citrus]

Hello! Thanks so much for reaching out to us. Just to be sure I understand, you said the chatbox stopped displaying your YouTube chats after a period of time? Twitch was coming through, but not YouTube?

[tepid temple]

With Twitch

[hard urchin]

Yea it was strange … I was streaming and the chat box was fine yup until the middle of my stream it froze so I removed the old link and tried it again but then I wasnt getting anything so another friend of mine tried the same thing on his YouTube channel with a up coming stream and his was doing the same then we both tried twitch and the comments were coming through fine

I don’t know if this is a YouTube issue or not

[stray citrus]

You mentioned you re-connected - are you referring to the steps in this guide here? https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

Also, did you receive any new subscribers after following those steps? 🤔

[tepid temple]

Yes but it dosent help

[stray citrus]

Hm... I'm not aware of any known issues with the chatbox/YouTube at the moment! I can always send some troubleshooting steps your way, and we can see if those help.

To confirm, are you using Streamlabs Desktop, OBS Studio, or a different streaming service? (This will just help me send you the right steps)

[stray citrus]

I think this was in response to my message - I'm sorry those steps didn't help. What is your Twitch username? I can check into this further on my end.

[tepid temple]

Katerlevi

[hard urchin]

I use OBS studio

[grizzled furnace]

SORRY FOR THE INCONVENIENCE HOPE YOU HAVE A GOOD MORNING I HAVE A PROBLEM MY AUDIO ALERT IS HEARD 2 TIMES BUT THE NORMAL IMAGE ONLY 1

[stray citrus]

Thank you! It does look like your Twitch authorization is good, so I went ahead and refreshed a couple of things on my end that may help.

I'm unable to test a subscriber notification, but will you let me know if your Recent Events updates the next time you receive a new subscriber?

[stray citrus]

Thank you! Give me just a few moments to get some steps written up for you.

[hard urchin]

Ok

[weary pier]

Hi sorry to message again already but the fixes yesterday only seemed to be a temporary fix that didnt even last an hour

[tepid temple]

Okay, it's working again now. But I can display the old subs to thank them later, right?

[stray citrus]

Before you go live again, are you able to try these steps?

1. Clear your OBS Studio browser cache
   -Close OBS Studio
   -Hit the Windows key + R
   -Paste the following and hit enter: %appdata%/obs-studio/plugin_config/obs-browser
   -Delete the Cache folder
2. Reload your widgets. To do this, go to this page here: https://streamlabs.com/dashboard#/recentevents > go to the "Live Actions" tab > scroll to the bottom and click "Reload widgets"
3. Follow the steps in this guide here: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account for YouTube
4. Delete > re-add your chatbox source to OBS Studio one more time

Please let me know if you have any questions!

[stray citrus]

I'm glad to hear that they're working again for you! However, at this time, it isn't possible for the old/missing data to be displayed in your Recent Events. I'm very sorry about that as I do wish I had a better answer for you. 😦

[stray citrus]

Hey there - sorry you're still having trouble. On stream, you're saying the audio for the alert can be heard twice? But the image only comes up once? Or something else?

[stray citrus]

Hi there - thanks so much for reaching back out, and I'm sorry you're having trouble with your streams still. Are you able to upload a new diagnostic report so I can see what's going on? Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me? https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[grizzled furnace]

IF THIS IS SO IN THE OBS YOU HEAR DOUBLE

[weary pier]

1739375617-e123b52b-5e96-4f2f-a1da-ad1c3f62716f

[hard urchin]

Are these steps I can try before going live again? If so I’ll try to work on this when I get home from work this evening and provide a follow up

After I disconnect from YouTube I would need to reconnect it again correct ?

[grizzled furnace]

ALSO I REALIZED THAT THE TTS VOZZ BOT. IT IS THE ONE WHO REPEATS TWICE THE NAME OF THE ONE WHO GIVES THE SUB

[stray citrus]

If you test your alerts in the web browser, does the alert/TTS play twice? Or does it only play once?

[stray citrus]

Thank you! Checking into this now.

[stray citrus]

Correct, yes! You can re-connect by going to Streamlabs.com and logging in with YouTube. That should reconnect it for you. 👍

[lament schooner]

what is the coupon code available?

[stray citrus]

We currently do not have any Streamlabs Ultra trial codes available. Sorry about that. If a new one becomes available, we will post in the #announcements channel.

[hard urchin]

Ok I’ll have to wait and try it this evening

[stray citrus]

@weary pier Are you able to run this Twitch test for me so we can ensure your connection to their servers is stable? 🤔

To do this, go to this page here: https://r1ch.net/projects/twitchtest to install the test. You'll want to enter your Twitch stream key (you can get this from your Twitch account settings), then run the test with a "Medium" duration. You'll want to choose your region (North America, etc.), then you should be all set to run the test.

Will you provide me with a screenshot of the results once it's complete?

[grizzled furnace]

IN THE PREVIEW OF THE NORMAL STREAMLABS ONLY 1 TIME THE PROBLEM IS WHEN I ACTIVATE IT IN THE OBS

[weary pier]

Right now my pc is restarting after the installation but I'm having trouble finding my stream key

[stray citrus]

I would send you a direct link, but the Twitch Creator Dashboard won't let me link you. We have a guide for it here, though! https://streamlabs.com/content-hub/post/where-to-find-your-twitch-stream-key

[stray citrus]

I see, okay! It sounds like you either have a duplicate source or an audio setting is set improperly in OBS Studio.

Do you only have one alert box source in your scene?

[grizzled furnace]

IF I ONLY HAVE 1 ALERT BOX

[grizzled furnace]

I EVEN TRIED ONLY THE ALERT AND THEY ALWAYS HEARD THE TONE AND THE VOICE OF THE ALERT DOUBLE, SO FIRST THE NORMAL ALERT COMES OUT THEN THE VOICE BOT THANKS AND READS THE SUB AND SECONDLY AGAIN THE BOT READS EVERYTHING AND THE ALERT SOUNDS BUT WITHOUT THE IMAGE

[gritty isle]

Need to run that on all the ingests in your region, not only the one closest to you but so far, the quality score of zero is the problem. So please run again and choose all the ingests in the US.

[weary pier]

the irriatating part of this is i streamed for basically every week so far this year havent changed anything and now all the sudden having issues with both Streamlabs and OBS

[gritty isle]

This is an issue between you and the ingest, it could be something changed internally at your ISP. It’s not a software issue.

It could be a bad connector outside where the cable comes in your dwelling.

[weary pier]

wish it was that simple only reason im thinking it isnt is everything else is running perfectly fine

[gritty isle]

Are you getting zero quality results for every ingest?

[gritty isle]

Yeah, I’d reach out to your ISP and tell them you’re trying to stream to Twitch and are getting disconnected. Be patient, sometimes they hear “stream” and think you are trying to watch Netflix. It also might take multiple calls to get the problem tracked down. I had this issue years ago and indeed they found several broken connectors on the side of my apartment building.

[stray citrus]

If the issue is only present in OBS Studio, I would recommend reaching out to OBS Studio support for further assistance. The alert seems to be working as intended on Streamlabs.com, so they can assist in narrowing down which audio setting may need to be adjusted within the software.

[grizzled furnace]

ESTA BIEN LO INFORMARE EN OBS Y FUERA DE TODO MUCHAS GRACIAS POR TU TIEMPO ME AYUDASTE MUCHO ES BUENO CONTAR CON PERSONAS ASI GRACIAS

[weary pier]

is there anything else that could be causing my issue because i was just told that if i have a tech come out and it is anything besides an issue with my ISP they charge 65 dollars just to come out

[gritty isle]

They can check the status of your modem or connection remotely?

The only thing I can think of, is do you have an MSI motherboard? Since you said it just started last week, if I recall correctly, I wouldn’t think you do. MSI used to install network traffic monitoring and shaping software that can cause this issue. If you don’t have an MSI motherboard, the yeah, definitely have a truck roll. Just to verify there are no physical issues at your end.

[echo remnant]

Hi trying to start stream but it says can't connect to server

[weary pier]

the issue started this week it worked just fine last week and i have had this PC for about 4 years

[gritty isle]

More about CFOS here: #technical-support message

[gritty isle]

Go for the truck roll. Sucks about the charge.

[gritty isle]

In Streamlabs Desktop, please log out, wait a minute, and then log back in.

Then go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[echo remnant]

How do I find IP adress of my computer?

[topaz harness]

is there anyway i can easily change the res of the canvas, example: wanna go live on twitch only it will be atleast 1920x1080 but if i only wanna go live on Tiktok it will be 1080x1920 is there a way to do that or is it a thing where ill just have to manually do it

[gritty isle]

Press Windows-R, type in cmd in the Run box and click Ok. Then in the black box that pops up, type ipconfig.

[native iris]

deleted the post so i can show a better pics but the 1st pic is what i want my stream to see but they can only see only my gameplay any help would be great info that might be needed i use the virtual cam to capture moxfield then that gets sent to spell table as the pic shows but i cant seem to get it so its spell table that shows on stream that pic is my goal but i some how cant seem to get it so its like that

[next cosmos]

Still noone that can help with my audio delay?? I did the beta audio thingy now the sound is all fuzzy, no more delay but fuzzing can be heard. Bruh

[gritty isle]

Make sure your sample rate set in Streamlabs Desktop matches what they device is set to in Windows. Also make sure you have any enchantments like Turbo Bass, 7.1 sound, etc, turned off.

[weary pier]

well idk what happened but i did have my ISP reboot my internet and it seems to be working now

[gritty isle]

Oh!!! Getting good quality scores now?

[weary pier]

i didnt run the test but i just did a little test stream and it was running right i am going to be giving it a real try now

[grim peak]

Having an issue with my youtube "membership goal" widget. The goal is not updating when I receive a gifted memberships. However, my superchat goal is working just fine. But the membership goal is not updating.

[gritty isle]

Good luck! 🍀

[topaz harness]

does anyone know if scenes can have a preset that support res changes coz. i would like a preset for TikTok and for twitch so not having to change screen settings all the time

[gritty isle]

Sadly we don’t have the capability for saved profiles.

[topaz harness]

ok thats fine!

[shell orchid]

Hello, everytime I get gifted memberships on YT, it plays the alert sound for each individual member who got a gifted, instead of just the one person gifting. How can I fix this? Any help would be greatly appreciated.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[feral pike]

I have no idea why but every time I try to set my sound alerts through the desktop version of Streamlabs it un does all my work and wont accept the new changes. It's really frustrating. And it also wont let me upload any sound files. It keeps saying "Error could not upload" Despite it being the right format of file and proper file size.

[dusky cradle]

Any idea how to fix this?

[hard urchin]

So just an update I gave the same steps to my friend who is also having the same issue and he confirmed it didn’t work what else can be done??

[winter anchor]

Does anyone know of a way to use GLSL shaders (or similar) as a filter in Streamlabs OBS? I've used the shaderfilter plugin for regular OBS, but haven't found a way in Streamlabs

[tender comet]

I'm having an issue where, no matter what I do, when I try and stream R6 I get a black screen. I tried running it windowed borderless, I tried doing screen capture, anything I could, tried changing my hook rate and other settings, I can not. stream. siege. It's just a black screen and I don't know what to do. This is my favorite game and I love to stream it and now I can't. I have the same issue with OBS and I'm lost and no video is helping me out.

[wary summit]

Im streaming right now and the only alerts through streamlabs coming through are follower alerts, but my subs and raids aren't?

They are under the same alert box and not showing up in the mini feed either? Any ideas?

[glossy yoke]

have an issue i need help with, so streamlabs is making my games lag slightly now after i did a couple upgrades to my pc. upgraded my gpu from a radeon rx vega 64 to a rtx 3070 and ram from 16 to 32gb. old setup it ran smooth. now ic ant stream for more than a few minutes before i start to lag. any suggestions on how to fix this? and i just did a motherboard upgrade also and still does it

[keen flax]

Hello, I have an issue on media sharing, where a person donates and the YT video doesn’t show up on my stream, can somebody help?

[weary pier]

So it worked but I had intermittent issues

[edgy dragon]

This twitch account is already linked to another account. Please use a different account. My problem is exactly this. I think it is linked to an old streamlabs account. I disconnected it but when I try to connect it with my new streamlabs account it says (This twitch account is already linked to another account. Please use a different account.) please help

[gritty isle]

You’ll need to submit a ticket for assistance: https://support.streamlabs.com/hc/en-us/requests/new.

[lunar delta]

When multi streaming can you turn on or off stream to a platform while live? Like if you wanted to end on TikTok but stay up on twitch and kick.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[young dragon]

hi guys does anyone know why when i stream it could last like 10 min then this happens even tho it says am still live on streamlabs but on youtube its not receiving data please can someone help me thanks

[gaunt knot]

does it look like i claimed my gift?💔

[gusty umbra]

You will need to follow the instructions in the #1328820002945761433 channel and create a ticket. We can’t assist with that promo here.

[sharp cargo]

hi9, if i test alert offstream everything work, during the live no

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[sharp cargo]

uhm i don't think so. I did an hard reset 1 week ago. i9 990k, 64gb ram, 3090. Not so much outdated

[frank vessel]

anyone from support that can help me out with an issue? See the attached screenshot of the error that I'm getting. Is this normal, are you not able to interact with the chat inside of Streamlabs Desktop? Also another issue is that the "!" commands in in the chat from cloudbot are not working either when typed in the chat, any idea why?

[midnight ether]

i have a issue with mini feed (desktop) & recent events (site) about mini feed (desktop & recent events (site) i got 50+ subs due of live stream yesterday but for some reason some of em are not on list

[spice bobcat]

I am having an issue with streaming to my twitch account. I click the Go Live button everything loads up and says I am streaming but when I go to my channel all it gets is a video decoding Error #3000 message and a black screen. I have tried every pretty much every single thing to resolve it and even reached out to twitch support which told me it was a streamlabs issue. If anyone knows how to resolve this it would be greatly appreciated!

[devout plover]

my alerts are bugging out 😦 the follow test works and shows but real follows dont. i can see them in dashboard tho 😦 i deactivated and reactivated cloudbot and alerts both, anything else i can try? (solved; twitch was unlinked)

[warm frost]

what the problem like this, any one can help me. i elready login/out, but its not work

[potent dew]

I wanna revive my account access

[prime flame]

Someone please help. I have been trying to fix this for days. I am new to streamlabs and obs and neither will record my audio. Im mostly trying to use my airpods and nothing will work. The audi bars have never moved even before I tried using the airpods. I have windows 11 on my Lenovo laptop. This is so annoying. My audio wont record no matter what settings i use in platform or settings on my computer.
Tom — Today at 10:11 PM

[ruby thicket]

Hi there, i recently got accepted into the twitch partner program and had my username changed today. I've logged out everywhere and back in but my alerts aren't coming through or updating on my recent events dashboard or coming through on my stream even though when checking my account settings, the new twitch name is showing up as my connected account. Is there something else i should be doing??

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[amber patrol]

How does someone get sound alerts to come through as its own sound source?

[tranquil bronze]

Hey there, I was wondering if someone else had run into this issue as of today?

The discord streamkit overlay ( https://streamkit.discord.com/overlay ) seems to have stopped working and is not coming through in streamlabs.
Neither the basic one without any custom CSS and extra stuff in the browser source, or one with custom CSS for PNG avatars.

It was working fine the other day.
I have tried rebooting streamlabs, tried redoing the browser source, tried different VC's in discord.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[prime flame]

Someone please help. I have been trying to fix this for days. I am new to streamlabs and obs and neither will record my audio. Im mostly trying to use my airpods and nothing will work. The audi bars have never moved even before I tried using the airpods. I have windows 11 on my Lenovo laptop. This is so annoying. My audio wont record no matter what settings i use in platform or settings on my computer.

[stray citrus]

@prime flame There's no need to come in here and speak that way. This is a community/volunteer-based support channel, and not everyone is available overnight/in the early hours of the morning. We try to get to everyone. Please be patient.

[lusty agate]

are the airpods being picked up in the audio settings of the computer

if so sometimes you have ot change it to the airpods look then look at the audio settings see what the volume is on and turn it up sometimes all the way

[prime flame]

Yes airpods are being picked up and I can hear videos playing until i open stream labs then all audio stops

[prime flame]

I am sorry Ash. I understand. My apologies

[pliant basalt]

why does it do that and it keeps declining my card "cant complete request, contact support"

[gritty isle]

We won’t be able to answer that as we don’t have access to the payment systems. Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new.

[pliant basalt]

k ty

[gritty isle]

You're welcome.

[gritty isle]

If your audio is muting when you launch Streamlabs Desktop and you're using a Bluetooth headset, it's caused by the underlying design of Bluetooth. Bluetooth headsets typically have two modes: stereo audio (A2DP) and headset (HFP - Hands-Free Profile). These two profiles have separate audio devices on the computer side.

When you have Streamlabs Desktop set to activate a Bluetooth headset's microphone, this will cause the headset to automatically switch to HFP mode, as A2DP is a lower priority. Your audio mutes because it is still being sent to the A2DP device instead of the HFP device.

To fix this, you either switch to a wired headset, don't use the Bluetooth headset's mic, or set your sound to go through the HFP device for your headset. Can you try disabling the mic within your Windows Audio Devices for your Bluetooth headset and check to see if this helps?

Here is a guide for general Bluetooth audio issues as well: https://www.headphonesty.com/2022/10/windows-11-bluetooth-audio-not-working/. This guide is specific to Windows 11 but has many fixes that can apply to Windows 10 as well.

[sharp cargo]

Hi, i have a problem with my alerts. I use streamlabels and obs studio. When i'm offline and test alerts, everything is ok, but when i went live i don't get alerts on my streaming even if i test them. How is this possible?

[wary summit]

Is there a problem with alerts in general

[gritty isle]

Twitch, YouTube, Facebook, Trovo, or Kick?

[quartz halo]

I need help with figuring out how to capture my replays while live but only to my vertical output

[gritty isle]

The vertical output cannot be recorded or captured with the replay buffer.

[quartz halo]

how should i go about it then. Is there a different way to do it

[sharp cargo]

Twitch

[gritty isle]

There's not a way record the vertical output in Streamlabs Desktop.

[gritty isle]

All alerts

OR

Some alerts

OR

Just one alert

?

[rain dew]

how do i make it stop recording in this form? not sure what the actual word is

[gritty isle]

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example, if it shows 1080x1920, change it to 1920x1080.

[rain dew]

thank you

[gritty isle]

You're welcome.

[quartz halo]

how can i do a replay in vertical format. is there a different way

[prime flame]

My audio dosent work no matter what I use. Ive tried my bluetooth airpods, wired headphones, and just the laptop speakers. I have never seen my audio levels move

[gritty isle]

And you've set the correct device in Streamlabs Desktop at Settings > Audio?

[gritty isle]

There is no way to record the vertical format even with replay buffer.

[prime flame]

Yes, I have tried and messed with every setting. I am so confused. Audio is just broken on every app I try. Obs and Steamlabs. I watch videos on youtube on how to fix it and even when they first download Streamlabs, the audio levels are fluxiating. Mine has never moved

[gritty isle]

And the devices are not muted in the Mixer?

[prime flame]

No sir

[gritty isle]

Check the Windows Volume Mixer (in the System Tray), drag the window horizontally wide so you can see all the devices. Make sure nothing there is muted.

[late jungle]

guys when I stream my ping spikes to 1000 but when i end it i immediatly go back to 29

[gusty umbra]

What are your internet speeds (done with a speed test)?

[prime flame]

Everything is on and on full volume

[late jungle]

300 dowmload
5 upload or smt
is it normal fpr upload speed tp be that low

[gusty umbra]

5 up is not enough to game and stream. What are your bitrate/resoulution settings?

[late jungle]

2500

[gritty isle]

If audio is not working in both OBS Studio and Streamlabs Desktop, the issue would seem to be on your system. I would double check your Windows Sound Settings.

[wispy latch]

@prime flame Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[late jungle]

idk why its so low ive neber had this problem before

[gusty umbra]

That's like 85% of your upload speed, there isn't enough bandwidth left to actually game.

[late jungle]

so what would i had to use and it bad to have a low bit rate

[gusty umbra]

I would honestly call your ISP and see why your upload is so low, it generally isn't that low with a 300 down connection. If you can get it to 10+ reliably, you will have better connections and can go up in your stream quality.

For now, dropping your bitrate to at most 1/2 of your upload (1500 for you), and that will give you some wiggle room. That's going to put your stream at 480p30fps to not drop frames.

[prime flame]

Nothing is working :(. So frustrating. I just want to record my audio

[sharp cargo]

all alerts

[willow spire]

Hello, does anybody know if it is possible to set streamlabs music to different audio channel?

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting.

Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page.

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[gritty isle]

Hop over to #vip-support for assistance and thank you for being a Streamlabs Ultra subscriber.

[gritty isle]

Did you go through this: Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[prime flame]

Yes

[sharp cargo]

Unlimited Alert Moderation Delay alredy disabled and alerts are not puase, icon is a pause button

[gritty isle]

From Streamlabs Desktop, screen shot the whole Streamlabs Desktop window and Settings > Audio please.

[gritty isle]

Screen shot the whole Streamlabs Desktop windown please.

[sharp cargo]

I use streamlabs chatbot, streamlabels and obs studio, not streamlabs desktop

[prime flame]

I am factory resetting my laptop to clear and settings I may have messed up

[gritty isle]

Please go here on the Streamlabs web site https://streamlabs.com/dashboard#/alertbox/, copy the Widget URL, paste that Widget URL into the address bar of a blank web browser tab or window, and finally replay old alerts. Do you see and hear the replayed alerts in that web browser windwow/tab?

[sharp cargo]

yes i listen them

[gritty isle]

And you can see them?

[sharp cargo]

yes

[gritty isle]

Please try these steps:

-Remove the Browser Source you have for the Alert Box from every scene where you have it.
-Quit OBS Studio.
-Hit windows key + R.
-Paste this and hit enter %appdata%\obs-studio\plugin_config\obs-browser
-Delete ONLY the cache folder.
-Launch OBS Studio again.
-Add the Browser Source for the Alert Box back where you need it. Also make sure that the Browser Source is at the top of the Source list.
-Replay old alerts. You should see them in the OBS Studio preview window.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[sharp cargo]

Done. I hope this will work. I will test it tonight

[gritty isle]

You don't have to be live to replay old alerts. Go ahead and try it now.

[sharp cargo]

i laredy tried man. If i test it they alwayts work, always. The problem is during the live

[woeful canopy]

I can’t for the life of me figure out how to control the sound levels son steam labs using the rodecaster sliders or even if it’s possible. I have it using the virtual devices.

[glass skiff]

Anyone having problems with the alert box? im not getting Notified, its not Appearing in my recents events

[spare summit]

i recently payed for ULTRA but i didn't gpt akyti0kg?

I paid 189 dollar annual for Streamlabs ULTRA but i haven't got anything, does someone know why? HELP

@wispy latch help

[gritty isle]

That is a bot and won't respond interactively. For your issue, you'll need to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with issues involving payments here in Discord.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wintry drum]

Can't complete request. Contact Support.

[gritty isle]

Can't complete what request?

[wintry drum]

when i try to login its saying this

[gritty isle]

Clear the cache in your web browser for all time, completely restart the web browser, and try again.

[wintry drum]

@gritty islei did everything

[gritty isle]

What browser are you using?

[wintry drum]

chrome

[gritty isle]

Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Quit Streamlabs Desktop.
2. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
3. Search for "default apps". It may be different in Windows 10 and Windows 11.
4. Find the default apps section
5. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
6. Once you've changed this, launch Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[wintry drum]

nope thats not the isuss i make new account to try what the isuss when i opening membership tab to buy the ultra after that i cannot able to open my account i try in edge but same issuss

[gritty isle]

Okay, thanks for trying that. Please go ahead and submit a ticket for this at: https://support.streamlabs.com/hc/en-us/requests/new

[rain sage]

how do you show your screen for gamming

[agile owl]

use Game Capture

[crisp dew]

It depends on your preference and needs:

• Streamlabs (the standalone app) is a more user-friendly, feature-rich option with built-in overlays, widgets, and integrations.
• OBS with the Streamlabs plugin offers more customization and flexibility but requires a bit more setup.

If you prefer an easier, all-in-one setup with less hassle, go with Streamlabs. If you're looking for more control and customization, or if you’re already familiar with OBS, use the OBS plugin for Streamlabs.

In short: Streamlabs app for simplicity, OBS plugin for advanced control.

[orchid flax]

you can use game capture or display capture.

[pliant basalt]

i accidently bought streamlabs ultra and i cancelled it

when can i expect my refund

[pallid ibex]

i need help disconnecting my twitch account from my old streamlabs account

[crisp dew]

To disconnect your Twitch account from your old Streamlabs account:

1. Open Streamlabs and log into your account.
2. Go to the Settings (gear icon) in the lower-left corner.
3. Click on Account in the settings menu.
4. Under the Account Linking section, find Twitch.
5. Click Disconnect next to the Twitch account.
6. Confirm the disconnection when prompted.

This will unlink your old Twitch account. You can then link a new account if needed.

[pallid ibex]

i got it now

[crisp dew]

Alright cool let's talk

[orchid flax]

You need to open a ticket as that informtion is not provided here.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[naive cypress]

having a issue with getting my ultra

[crisp dew]

Got it! If you're having trouble with Streamlabs Ultra (like activating the plan, accessing features, or upgrading), try these steps:

1. Log In: Make sure you're logged into your Streamlabs account.
2. Upgrade: If you haven't upgraded yet, go to Streamlabs website or Settings in the app and select the Upgrade option.
3. Check Subscription: In the app, go to Settings > Account and check if your Streamlabs Ultra subscription is active.
4. Billing Issues: If there’s a payment issue, verify your billing info or try contacting Streamlabs support for assistance.

If you're still facing an issue, you can also contact Streamlabs Support for specific account-related help.

[naive cypress]

thats why i came here and i just put a request in

[twin hatch]

Hey there, im adding sources to my streamlabs but they get added they dont shwo up in my sources section, i tried unistalling and installing it again aswell as remvoing and adding the sources again

[crystal sonnet]

can you help me please

i don't know what happen my pc froze i had to restart and after i did streamlabs doesnt go live on youtube or tiktok, idk what happen can you please help me

o logged out and logged back in but its not working, it sayd something about the time or something

[spice kite]

please i think it said error 400

[solar sun]

having trouble game capture. updated my gpu, downloaded visual c++, ran as administrator, fixed my resolution, and still nothing... black screen

[quasi vortex]

Hey I am on streamlabs console, the window that lets you upload and select images is cut in half. So I can't confirm any images or borders, or add any fun little gifs. I've tried a couple support tickets but I think the issue is a common enough problem to hear back. Also would love to know how I can see alerts on streamlabs without also having twitch open in another window, since that seems to make the webcam disappear. Thanks y'all love the service.

[cloud urchin]

hey all weird question. im using streamlabs desktop to stream my xbox content using an elgato capture card. the issue im having is i want to stream the game chat or discord from my xbox into the stream. but i cant seem to find an answer to this issue. anyone have any advice?

[spice kite]

Talk to gearup is possible that is the person that just helped me fix my issue,

[loud raven]

Hi, I'm having a problem with my mixer, video capture, editor, scene list everything on my screen being blacked out. This feels like a bug rather than something I did and I don't know how to fix it, it has been stuck like this for 3 days so far any ideas or fixes?

[glass scaffold]

Hi guys, I use streamlabs stream labels v0.6.2 - I wonder if this is the cause of my alert box not working correctly the other day.

I'm an IRL streamer and my PC at home runs as my server and runs this local program so it can update text overlays (ex 0/20 daily sub goal increases to 1/20 after a sub)... I could see gifted subs and raids in my twitch chat, but the alerts were not being triggered. Unsure if the overlay worked in OBS, but the alert box certainly wasn't working off my IRL phone to play the sounds and my event list (logged in on streamlabs website on my phone... and my event list on my streamlabels once I remote accessed my server to look) weren't showing anything except my bittie alerts...

My alert box browser source URL has worked fantastically off my IRL chat phone, and was only playing bittie alerts?

I'm unsure if it is fixed unless I gift a sub to someone randomly before I go live tonight... do I need to spend to check it? What could have caused this? I haven't gone into my alert box settings to turn off sub alerts, donations, raids etc... and I've checked that they aren't turned off.

I've looked at my recent event filters, and everything is ticked apart from 'Minimum [blank] months' and 'Integrations - Twitch Charity Donations'?

Did I just have a random blip in the system? Will it all be okay for my next stream? or is there something I am overlooking?

[tardy bronze]

When i claimed nitr o it is telling that u have already claimed is it a bug?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[grizzled wigeon]

Hey! I am having an issue that started with trying to multistream and not being able to connect to the server. This turned into an issue with streaming at all "Invalid path or connection URL please check your settings to confirm they are valid" does anyone have a fix for this?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[twin laurel]

Anyone know where to Claim this

[gritty isle]

Hop over to #vip-support for that.

[gritty isle]

Do you have an active Streamlabs Ultra subscription?

[grizzled wigeon]

I do

[twin laurel]

I would love to hope over VIP but it close

[grizzled wigeon]

The issue seems to be just with kick, saying I have an invalid connection url

[gritty isle]

Ah, I see that now. I don't have any information on that All Stars reward. You can wait and ask once VIP Support is opened or you can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Please log out in Streamlabs Desktop and log in with your Kick channel. Let me know if that helps or not.

Also, go ahead and link your Discord per the tagged instructions below and gain access to the VIP Support channel, which is one of your subscriber benefits.

[wispy latch]

@grizzled wigeon

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[twin laurel]

I believe i found some info It looks like it has to be recently Sub .

[formal jolt]

quick question, i am trying to use the streamlabs virtual camera to use it as a better form of screensharing on discord, but when i look for it in my cameras, it is not appearing

[grizzled wigeon]

@formal jolt in general what benefit are you hoping to gain by using the virtual camera as opposed to screensharing through discord?

[formal jolt]

im trying to use an emulator with a controller overlay, which isnt feasible without it.

[frank berry]

hi

[formal jolt]

ok it looked like restarting discord seemed to resolve it, sorry bout that

[gritty isle]

@grizzled wigeon What other platforms do you have enabled when you're trying to go live?

[frank berry]

how to stream via xbox series x console it says "You're not connected"

Do I have to disconnect my twitch?

[grizzled wigeon]

@gritty isle I disabled everything else to try twitch by itself and twitch works

then I tried just kick and kick pops with that error

[gritty isle]

I've not heard of that message before. Do you have a Streamlabs Console subscription or a Streamlabs Ultra subscription?

[frank berry]

I got no subscription, problem solved

[gritty isle]

Okay, thanks for letting me know. Do you have Kick as a Custom Destination or did you merge Kick in your Streamlabs account here: https://streamlabs.com/dashboard#/settings/account-settings/platforms

[grizzled wigeon]

I merged all of my relevant accounts through streamlabs desktop

[frank berry]

only directly to twitch or lightstream is free from xbox series x console?

[grizzled wigeon]

I'm off for now I have to work but if you happen to think of a solution and don't mind I'd love for you to dm it to me, if not I'll keep working on it when I get back

[gritty isle]

Hmmmmm, okay. This Kick integration is fairly new, and I can't find any mention of this happening with Kick. I would either wait for #vip-support to open up or submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. Not entirely sure how to troubleshoot this issue.

[gritty isle]

Streamlabs Console only works with Twitch; it is not capable of setting a custom destination.

[frank berry]

@gritty isle So I need subscription for streamlabs to stream, right?

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[frank berry]

okay thanks that's all I wanted to know

[gritty isle]

You're welcome.

[frank berry]

have a nice day, bye

[gritty isle]

You too! 👋

[dreamy hazel]

How do I add Discord Audio into my streamlabs? I subscribe to Ultra but I can't find the discord app when I try to use application capture.

[late jungle]

what bitrate would I use for
Download Mbps
765.73
Upload Mbps
18.28

[gritty isle]

Apologies, but I'm not sure about that. Last time I tried, the Application Audio Capture source could only see text channels; obviously not helpful.

[wispy latch]

@late jungle```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://help.twitch.tv/s/article/broadcasting-guidelines> 
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices> 
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup> 
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[dreamy hazel]

Appreciate you!

[late jungle]

what encoder should i use?

[gritty isle]

Hey, #vip-support just opened up. The staff might be able to assist you there.

[gritty isle]

That depends on your setup. If you have an AMD or Nvidia card, I'd use the hardware encoders to take the encoding load off your CPU.

[late jungle]

i have nvidia so would I use nvidia encoder? and there is 2

[gritty isle]

Either one is fine.

[late jungle]

okay great thank you!

[gritty isle]

You're welcome!

[cloud urchin]

im still seeking advice here if anyone has anything that could help

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[twilit saffron]

Hey guys so my cpu usage has always been very low… like idling without streaming it would stay at 0.8-1.4 percent and when streaming would maybe sometimes jump to 4-4.5 percent…about a month ago out of nowhere it’s started showing 8 percent and when streaming jumping up to 14 percent at times …I’ve looked at the website and tried all the tricks and nothing changes. Does anyone know what has caused this?

[short pewter]

i cant use push to talk option, i set the keybind "<" but it dont work, can someone help please?

[rapid tide]

How do I remove Support the stream:https://streamlabs.com" from Stream description

[cerulean comet]

What

L

[cosmic wind]

I have my subscription set up and all my links connected but when I choose to stream to streamlabs a. Error pops up and I can't see my stream go online on either streamlabs or twitch?

[sinful sparrow]

I have 0 clue what my error is.

[gritty isle]

You can do that in the Confirm & Go Live window.

[gritty isle]

Let's check a few settings.

At Settings > Output > Recording, is the Recording Path a valid path and can you create files in that folder?

At Settings > Advanced > Video, is the Color Format set to NV12, the YUV Color Space set to Rec. 709, and the YUV Color Range set to Limited?

At Settings > Advanced > Recording, is the Filename Formatting set to %CCYY-%MM-%DD %hh-%mm-%ss?

Back at Settings > Output > Replay Buffer, is the Replay Buffer enabled? If so, disable it.

One customer was able to resolve this by emptying the contents of their Windows temp folder.

[rapid tide]

Everytime? I don't want to have to delete it everytime. How can I keep it from auto populating the message?

[eternal fulcrum]

so i tested out the settings on youtube but the play back sped the visual up but not audio. can anyone help in regards to that?

[bleak galleon]

I am trying to download stream labs music but it says that my twitch account is not linked but I am logged into stream labs through my twitch account. How can I download the stream labs music app? #technical-support

FOR REFERENCE

[little basalt]

Previewing or testing the alert box does nothing for me, not sure why. Even creating a new theme with default settings doesn't do anything. I havent used stream labs in a long time, so maybe thats why. Soooo, did some more testing on my end and its an account issue, after disconnecting YT from my twitch stream labs account it worked when logging into my YT account seperatly

[royal token]

ok i have a dumb question i been using the streamlabs music and every video keeps getting muted on twitch for copyrighted music... how do i fix this ?

[bleak galleon]

^^^I am having the same problem so I tried downloading the stream labs music app but it won't let me

[royal token]

yeah i mean if im going to get flagged every video why dont i just use spotify...

[bleak galleon]

were you getting flagged for using the stream labs music app as well?

[royal token]

umm i was flagged for thwe widget in streamlabs

[bleak galleon]

ohhhh

Well it won't even let me download stream labs music app lol so

[quasi vortex]

I still cant see half the image upload box it makes zero sense. I can't add borders or images or overlays because I can't use the bottom right confirm button (the box is literally just cutin half)

[agile owl]

oh for the love of

please no one click on those links

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rugged bolt]

Stream labs console on every device I try it on only loads me on a white page. They took out the monthly fee this month so it's not that and now I can't stream at all . It's only that page to every other page works but the stream labs console login page

[digital ocean]

I need help. my streamlabs is unable to connect to my youtube channel for some reason. (my channel is enabled for streaming and I have used streamlabs to stream to my channel before in the past) this is the error i'm receiving:

There was an error fetching your channel information. You can try fetching the information again or you can just go live. If this error persists, you can try logging out and back in.
connection failed

423 https://streamlabs.com/api/v5/slobs/youtube/token

[sinful sparrow]

did all of that. Still get the same unknown invisibile error

[austere hawk]

hi i need help if anyone can, when i have streamlabs open then go to open valorant, valorant just freezes then crashes every time

[modest basin]

I request some help. I've set up the Streamlabs Chatbot, connected the streamer and bot account, connected it to the OBS and started making commands. First I made a shoudout command which works. Then I made a discord timer, put it on stream chat and set up the internal timer to 5 minutes to test it. So far it's not working. 5 minutes pass and the command timer doesnt activate. Is there a reason why? Do you need to be live for it to work?

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gusty umbra]

I do believe some commands have to be live to work.

[modest basin]

Normal commands seem to work without going live. Is that not a case with timed commands?

[split nova]

I tried dual streaming today - tiktok and twitch via streamlabs desktop.
Everything is going well except that, for some reasons, on tiktok live, it can't detect my microphone.
Can you kindly share how I can fix this?
Thank you! ♥

[little bison]

heya guys, been having this issue in the "normal" OBS: https://obsproject.com/forum/threads/interval-stutter-jitter-duplicated-frames-bug-workarounds.179196/

i am really concerned about this issue and i'm wondering if it's the same for streamlabs? should i even bother continuing using OBS software or should i just cut my losses here and move on

[eternal pendant]

My cursor disappears in my game whenever streamlabs is open?

[sharp cargo]

I have still the same problem. Doesn't work during the live

[solar sun]

So I’m having an issue with my game capture. The problem is it’s only happening on one particular game. This JUST started happening so it’s not like it’s impossible for it to be captured… can someone help me please

[sonic coyote]

having a hard time finding where I can change the download location of the any videos I record. any help?

[lusty agate]

look under the recording tab in settings

[sonic coyote]

gah, dumb I missed that. thank you

[late gulch]

Is support available?

[solar sun]

probably not. sent a request 2 days ago and got no response. prolly better off asking chatgpt

[gusty umbra]

We’re community support, so we’re around throughout the day. Ask your question anyway. Somebody may know.

[late gulch]

.

[wary vector]

Hello support i need help with someone plz

@everyone

anyone please?

[sinful sparrow]

i got things to work on my end. I had to change what the file that the recordings where making. It was trying for some reason to just make mp3s. but changed it to Mov file type

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[upper ember]

How do you add a browser source to streamlabs console?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[solar sun]

bro can someone please help me fix my game capture issue? nothing i do is working and its only happening with one game. and this is a new issue because i use game capture all the time now its not working.

[hollow zealot]

why i cant claim my n. i. t. r. o?

it go to https://streamlabs.com/dashboard?error=Something-went-wrong.#/stats website

[gusty umbra]

The bot should have pointed you to the #1328820002945761433 channel. It instructs you to create a ticket. Wr are unable to assist with that promo here.

[gusty umbra]

What game? What is happening to it?

[latent briar]

question i need to temporay use a different facebook to stream on tell facebook fixes my issues with a password issue but when i log on to other facebook with my streamlabs it takes my scenes away to blank canvas is there away to use my existing on the other facebook account with out redoing all my overlays

[upper ember]

How do you add a browser source to streamlabs console?

[solar sun]

For Honor. black screen. nothing is showing.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[hushed finch]

Ya I wanna know also 🤣

[vestal heath]

I am having an issue with my streamdeck with streamlab desktop. When using the streamlab plugin for streamdeck and adding a toggle source button, it only toggles the horizontal source not the vertical source. Is there a fix for that?

[gritty isle]

Hop over to #vip-support

[gritty isle]

See the #1328820002945761433 channel. We cannot assist with the promotion in Discord.

[gritty isle]

You can’t. It doesn’t have that.

[sharp cargo]

@gritty isle idk if you remember we checked why alerts doesn't work. Ok i'm live and doesn't work. What can i do?

[gritty isle]

Your Streamlabs Recent Events pages updates or not?

[sharp cargo]

yes but if i open widget from browser and repeat the event doesn't send alert

[late gulch]

I'm having trouble linking my PayPal account to StreamLabs

Terrible error code 500

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. The staff will have to check your account. That's not something we can do here in Discord.

[late gulch]

I already opened a ticket and did not find a response

[gritty isle]

Please post the link to your Twitch channel. I don't see it linked on your Discord profile.

Also, please screen shot the top of your Recent Events page please. Please include the first few recent events.

[late gulch]

Request #835260 @gritty isle

[gritty isle]

Tickets are answered in the order they are received. There could be a delay due to high volume of tickets. Us Volunteers aren't Streamlabs employees and thus we don't have access to the ticket system.

When did you submit the ticket?

[late gulch]

More than 8 days

[gritty isle]

I can't guarantee anything or a response, but I'll try and see if I can find out where your ticket is at the moment. Hang on...

[gritty isle]

It seems you clicked a link in the first email on that ticket, following a suggested link from the system that it thought would resolve your issue. When you do that, it closes the ticket.

Please go ahead and open a new ticket and let me know the the number of the new ticket.

And please, do not click any of the links in that first response.

[sharp cargo]

https://www.twitch.tv/mannaggacardarella

[gritty isle]

Please screen shot the top of the page, like this

[sharp cargo]

we alredy checked this my man

[hushed finch]

Can I add a browser source on my phone ?

[gritty isle]

Wanted to double check.

Let me see if I can get the staff to check your account. @sharp cargo

[gritty isle]

No, Streamlabs Mobile doesn't have Browsers Sources.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pearl glade]

I have a serious problem. i can not create an streamlab account with any of my emails and when I went to check if I already had an account sign up with my emails it told me "this email does not exist already with a user" can someone please help me out

[gritty isle]

@sharp cargo The staff sees that you have custom code enabled on you alerts. They can preview your alerts without issue. I'd suggest disabling the custom code and see if that resolves your issue or not.

[sharp cargo]

man the custom code is just a less % to don't let them in full screen

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with account issues here in DIscord.

[gritty isle]

That's the only issue that that they could see that might be an issue. If that doesn't resolve your issue, it seems like there might be something blocking at your end - not sure what that is or how to find it. You might also submit a ticket https://support.streamlabs.com/hc/en-us/requests/new.

[sharp cargo]

man i got all this errors since i created the streamlabs id

i lost all widget themes too and u restored it some times ago...

[gritty isle]

Go ahead and submit a ticket. There isn't any more troubleshooting I can suggest.

[sharp cargo]

i disable custom css, still the same problem. Man i opened those tickkets month ago and they said to me they close the ticket and will contact me when they will find a solution

5 months ago. I'm done with streamlabs

[opaque cargo]

I don’t see anything when I open streamlabs on mac, just the side bars which means it’s useless. I already tried searching both on yt and chatgpt but nothing helped

[night pivot]

yo does anyone know how to make 1 alert on streamlabs appear on a source in obs rather then all of them, like for example 1 source alert just for subscriber alerts, and another one just for memebers, super chats, and gifted members?

[gritty isle]

Yes! That's possible!

1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
2. Click Filter Events. Uncheck everything except for Follow.
3. Copy the Widget URL and add a Browser Source and paste in that URL.
4. Go back to the Filter Events button, uncheck Follow and check everything else.
5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
6. Viola!
7. Profit!

[night pivot]

ok let me try it out

[distant oasis]

I was thinking of making my own overlays and such but was wondering what size should they be (example 1920 x 1500, 860 x 400, etc)

[craggy igloo]

Anybody tell whats the streamlabs ultra trial code to get 7days trials

[silk laurel]

Trying to go Live on Youtube I have everything enabled aside from the delete videos permission. Everything else is on

[frigid sail]

Yeah YouTube isn’t working for me either, it freezes whenever I go live and stuck on the infinite loading cursor. Literally was streaming perfectly last night

[atomic epoch]

Is anybody here

[spice kite]

Hello the sound is not coming out on my stream only my voice but the game sounds are not coming out on the stream can someone tell me how to fix it please thank you,

[frigid sail]

Are you using a capture card? If so, go to sound settings and then click advanced sound settings and found your capture card device and click properties, recording, and check the box that says “listen to device” should fix the issue https://youtube.com/shorts/NN_IS3UPEiE?si=10YqaiwqbjZVu2AO here’s a short video displaying what I mean

[spice kite]

No my pc

Thanks Theo for responding also

[mellow thicket]

Hello guys! So just needed some advice what to do next, I use streamlabs for alert box, first time yesterday alerts were not displaying in the browser source on obs during live stream (also at the same time not showing in activity feed on streamelements but I’ve sorted that out), obviously the test alert function works fine and alerts send as it just sends a string out; don’t really know if there’s a way for me to test live alerts except when they happen during a stream? Done all the usual, logging in and out, deleting and readding the browser source, though I haven’t been live since yesterday so can’t really test

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[young quartz]

Hello, i have a problem that is when i want to stream valorant i start streamlabs but when i start Valorant it doesnt work and freeze but when i close Streamlabs Valorant work so i cant stream valorant anymore can someone help plsssss
THx

[hidden quarry]

hey i have a problem, i have x followers on twitch but when i try to get most recent follower into my stream streamlab says i have none

[forest moon]

Hello, I’ve been trying to submit my application for Tiktok but it says “Provide link of your primary live streaming channel on a mainstream platform” even though Im typing the correct link. I have 12k followers on tiktok.

[verbal juniper]

hello so i m trying to play phasmaphobia on stream and streamlab doesn't let me stream it the game goes full screen but stuck on one picture

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[median isle]

Hi, I have error 423 trying to stream on YT when cretaing or trying to connect to existing event. Uaing mobile version, I havw ultra.

[next cosmos]

Anyone else having an issue with alerts? I hear them but my viewers don't. They see em and everything but dont hear the audio of the alerts.

If anyone is available to help me out with this, I will be more than happy.

[stray citrus]

Hey there! Thank you so much for reaching out about this. I would recommend following the steps below to refresh the API connection between YouTube and Streamlabs to see if that helps:

-Log out of Streamlabs Mobile, Streamlabs.com, and any other Streamlabs product/service that you may be signed into
-Follow the steps in this guide to remove the Streamlabs connection from YouTube: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account
-Log back into Streamlabs.com with your YouTube credentials
-Log back into Streamlabs Mobile with your YouTube credentials

Are you able to try these steps and let me know if this helps?

Additionally, since you have Ultra, you have access to our VIP support channel. To access this channel, go to this page here: https://streamlabs.com/dashboard#/settings/integrations and click "Link" next to Discord. Once it's connected, refresh Discord, and you should be able to see our vip channel (just above the technical-support channel).

Please let me know if you have any questions!

[stray citrus]

Hey there! I'm so sorry this is giving you trouble. Just to confirm, are you using Streamlabs Desktop? Or a different streaming service? (Just want to confirm so I can check the right things) 🙏

[next cosmos]

Streamlabs Desktop

[stray citrus]

If you test your alerts, do you see the audio being picked up in your audio mixer (do you see the audio bars move)?

[next cosmos]

Nope.

[next cosmos]

but I hear them and I see them on screen, my viewers only see them but dont hear them.

[stray citrus]

I see, okay! Thank you for confirming. I'd like to have you try the following troubleshooting steps:

1. Go into your Streamlabs Desktop Settings > Advanced > Audio > ensure you have a device selected for "audio monitoring device" (This will be the headphones/speakers you listen to your audio through)
2. Double-click your alert box source > click the "Advanced" tab > check the box for "Control audio via Streamlabs Desktop"

Can you try testing your alerts after those two steps and let me know if testing allows the audio bars to move? 🤔

[zealous folio]

help

[next cosmos]

1. Yes I have that setted up to 7.1 Surround Sound
   Step nr. 2 helped out.

Thank you very much @stray citrus , how so this was the thing tho? I didnt change that setting before.

[gritty isle]

If you have a billing or subscription issue with Discord, you need to reach out to Discord. This is Streamlabs and we cannot assist with Discord billing or payment issues: https://support.discord.com/hc/en-us/requests/new

[stray citrus]

This typically happens after Windows updates/if your Streamlabs audio devices need to be reset due to any changes in devices/drivers/etc. It's not always clear to know exactly which. 🤔 You can also check your Streamlabs Desktop Settings > Audio to ensure the correct Desktop Audio Device is selected, too, as that can sometimes cause issues with the audio being routed properly.

So the audio is now outputting as intended? If you test a recording, does the alert audio come through?

[warped thistle]

Are there any built-in animation features in SL-Desktop, or do I need to create & save an animated graphic then build it in as a Media File source?

Broadcasting JUCO baseball and would like to have an animated "HOME RUN" graphic come in overtop of the scorebug, flash, then disappear when activated via a StreamDeck button.

[gritty isle]

Streamlabs Desktop has no such feature that would do that.

[zealous folio]

okay

[warped thistle]

Thanks. New to Streamlabs, but not streaming so admittedly learning the ropes of what it can/can't do.

[pliant basalt]

are there any coupons to get a streamlabs Ultra trial

so i decide if its worth buying

[stray citrus]

We don't have any available trial codes at the moment. I'm sorry about that!

[next cosmos]

Yes it does, thank you.

[gritty isle]

Are you using Streamlabs Desktop or OBS Studio with the Streamlabs Plugin?

[abstract cedar]

Streamlabs Desktop

[gritty isle]

What platform are you trying to use, Twitch, YouTube, Facebook, Trovo, X, TikTok, or Kick?

[abstract cedar]

Kick

[gritty isle]

Are you trying to multistream or go live just ot Kick?

[wintry carbon]

Is it me or everyone's StreamlabsOBS when multi-streaming with TikTok the chat doesn't pop up in the multi-chat section for TikTok

[abstract cedar]

Im trying go live.

[normal canopy]

can u tell me whats the streamlabs ultra trial code

[gritty isle]

We don't have any available trial codes at the moment. I'm sorry about that!

[gritty isle]

The current integration with TikTok doesn't provide chat, sorry. I know its an often requested feature.

[normal canopy]

no one is working at this moment ?

[abstract cedar]

@gritty isle ?

[wintry carbon]

Ohh okay, I thought with the new update to see Tiktok chat it would be in the multi-chat section now

[gritty isle]

Please log out in Streamlabs Desktop, then log back in.

If you still have this issue, please unmerge your Kick channel here https://streamlabs.com/dashboard#/settings/account-settings/platforms, go to Kick and reset your stream key, then merge your Kick channel back in Streamlabs.

[gritty isle]

We don't have any available trial codes at the moment.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[inland mica]

Anyone know if it is possible to use this on Streamlabs? https://www.youtube.com/watch?v=wEqlQbUY-80

I bought this and in that whole tutorial, the guy is using stream elements to set up the widget

[exotic fox]

Can you help me my twitch keeps crashing and reconnecting while im going on live what should i do?

[quick perch]

how can i get the bot to thank the new follower/ who has followed

[gritty isle]

We don't have any available trial codes at the moment.

[pure pier]

How do i use a overlay that i just downloaded

[unique mauve]

how do i fix a recording being pixelated? its like only when im moving around ingame

[stray citrus]

We don't have any trial codes available. Sorry about that.

[gritty isle]

If you purchased or obtained the overlay from outside Streamlabs, it should have come with instructions.

[gritty isle]

Pixelation with fast movement or if the scene in the game is dark is common.

[unique mauve]

yea its like really bad tho and not even that fast
like if im sprinting in minecraft the grass be hurting my eyes with taht yk

[warped sleet]

guys my followers are experiencing some error when they try to tip. i have both card and back account connected and still doesnt work. can someone please help me, its so stressful

[gritty isle]

Screen shot Settings > Video and Settings > Recording please.

[gritty isle]

Please submit a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. We cannot work issues involving money in discord. That has to be handled by the payments team.

[warped sleet]

what shpuld i select?

[unique mauve]

wheres video and settings? cant find it

[gritty isle]

People are unable to tip, correct? So you would choose Receiveing tips.

[warped sleet]

thx

[gritty isle]

Click the ⚙️ icon in the lower left corner of Streamlabs Desktop to bring up the settings.

[unique mauve]

yea what here do i screenshot

[gritty isle]

Click Output, screen shot the whole settings window.

Then click Video and screen shot the whole settings window.

[young quartz]

Repost : Hello, i have a problem that is when i want to stream valorant i start streamlabs but when i start Valorant it doesnt work and freeze but when i close Streamlabs Valorant work so i cant stream valorant anymore can someone help plsssss
THx

[gritty isle]

Can you try the steps below to see if they help?

First, please delete your game capture and close Streamlabs Desktop.
Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[unique mauve]

this?

[gritty isle]

Okay, you're using the streaming encoder so also screen shot Settings > Streaming. And there are more settings, so please drag the settings window vertically so you can see and screen shot all the settings.

And also Settings > Video

[warped sleet]

i think i might have this problem

so what did they say? what is the problem?

[unique mauve]

all these?

[gritty isle]

We cannot assist with tip issues in Discord. Please submit a ticket.

[young quartz]

I only have obs studio folder not obs-studio hook

[gritty isle]

You already have the Output Resolution set to 1920x1080, you don't need to rescale 1920x1080 to 1920x1080 a second time. Please uncheck both these options. Then click on the drop down menu for Encoder and screen shot all the options.

[gritty isle]

Are you using Game Capture?

[young quartz]

yes

but i have so much gamecapture bc i dont only stream on valorant

[gritty isle]

Then you should have the obs-studio-hook folder. Are you using Streamlabs Desktop or OBS Studio?

[young quartz]

streamlabs desktop

[gritty isle]

You should still have a obs-studio-hook folder.

[unique mauve]

what tab do i uncheck those on and what tab do i click the drop down menu on?

[gritty isle]

Oh sorry, the image didn't paste.

The Encoder drop down menu is right above those options.

[young quartz]

i just have this

[gritty isle]

Change the encoder to AMD HW H.264.

[gritty isle]

You're too far down. Go up one level to ProgramData.

[unique mauve]

alright, anything else?

[gritty isle]

Screen shot Settings > Output > Streaming again please.

[gritty isle]

Well, that's weird. Do you have Streamlabs Desktop installed on another disk other than C:?

[desert briar]

Pls help me

[gritty isle]

See the #1328820002945761433 channel.

We cannot assist with the promotion in Discord.

[gritty isle]

And your only recording? You are not streaming?

[unique mauve]

yea normally

[gritty isle]

Well, not sure why you don't have the obs-studio-hook folder.

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games. As a workaround, please use Window Capture instead:

Add a new Window Capture source.
Select your game from the window list.
Change the Capture Method to "Windows 10"

[gritty isle]

Set the bitrate to 12000 and try another recording.

[young quartz]

even when i dont have any gamecapture set to valorant the game didnt work when streamlabs on

[gritty isle]

Try the above with Window Capture.

[young quartz]

to add window capture i have to have the game started but it freeze on the start

[gritty isle]

I'd reboot your PC and try again. And make sure you don't have any Game Capture sources.

[young quartz]

even with other game ?

[unique mauve]

it made it really laggy, ingame my fps is fine but the recording is like 5 fps

[gritty isle]

Here's what OBS Studio says:

Riot is blocking game capture. OBS and Riot are working together to solve the issue, in the meantime we recommend using window capture using Borderless Windowed mode / Windowed Fullscreen for the game to capture the game as described below. Follow the message from the bot below. For Valorant:

Due to compatibility issues with certain anti-cheat systems, OBS Studio's Game Capture source may not work with some games. As a workaround, please use Window Capture instead

Remove all Game Capture sources related to the game you're trying to capture
Add a new Window Capture source.
Select your game from the window list.
Change the Capture Method to "Windows 10"

[warped sleet]

i wrote that a message on tha link you sent, but didnt get an email back which says like our stuff will assist you asap. is that normal or i accidently wrote different email by accident

[gritty isle]

Sometimes it takes a bit. Be patient.

[warped sleet]

okay but like isnt it supposed to send me an automatic message that the staff will contact you asap

[gritty isle]

Yes, once the ticket is created and entered into the system. Sometimes that can take a bit. It is not instant.

[warped sleet]

Okay, thank you so much

[young quartz]

Do we know when they gonna fix that ?

[gritty isle]

Nope. That would be between Riot (the game publisher) and OBS Studio. Neither of which are Streamlabs.

[warped sleet]

look, on discord server it says that its resolved and on the site that is mentioned in more info it says its investigsting

[gritty isle]

Screen shot Settings > Video, Settings > Streaming, and Settings > Recording again please.

[young quartz]

Okay thx for your help i really apreciated it !

[gritty isle]

I'm just an unpaid Volunteer.

I am not a Streamlabs employee.

I have no access to their internal systems.

For issues involving money, they ask uis to refer customers to tickets. Tickets are worked by Streamlabs employees who have access.

There is nothing I can do for you with your tip issue.

[warped sleet]

Okay sorry, i just told u that they messed up with that cause on their site it says its resolved and here that it isnt

[gritty isle]

Set the FPS to 60. If you can, cap the in game FPS to 60 as well.

[gritty isle]

I'll bring that to the attention of the staff.

[unique mauve]

yep

[stray citrus]

@warped sleet It looks like it was marked as resolved, but the article itself wasn't updated. I'll work on having it updated now as it's no longer being investigated. The issue itself was marked as resolved by our team, and this fix resolved the issue for experiencing the problem at that time. If the issue has come back up, I would imagine it's completely unrelated/something different.

[warped sleet]

Thanks, do you know what was the problem and whats the solution?

[real yarrow]

can someone fix that?

[gritty isle]

Fix what exactly?

[unique mauve]

anything else or should i be good?

[gritty isle]

Try another recording.

[real yarrow]

i mean i want to capture the game full windowed and not like that

[gritty isle]

Right click on the capture source, choose Transform, then choose Fit to Screen.

[unique mauve]

still really laggy

[gritty isle]

Is Streamlabs Desktop reporting lagged frames?

[real yarrow]

still it looks like that

[gritty isle]

Go to Settings > Video and then at Output Resolution, swap the values.

For example, if it shows 1080x1920, change it to 1920x1080.

[unique mauve]

how do i check?

[stray citrus]

I do not, unfortunately. That was all handled by a separate team (our payments team), but it was a global issue affecting many users, so it was a bug that we had to solve on our end.

[real yarrow]

maybe because i have a unusual resolution 1080x1080 but i cant play on any other one

[gritty isle]

It should show at the bottom of the Streamlabs Desktop window if you have notifications enabled.

[gritty isle]

Your monitors resolution is 1080x1080?

[warped sleet]

so is there a way that it came back because as i mentioned it says something went wrong

[real yarrow]

nah just the game is on that resolution

like on my monitor it looks normal but on stream it look like a half windowed

[gritty isle]

Then set the Output Resolution to 1080x1080.

[unique mauve]

no i dont think it said skipped frames

[gritty isle]

Skipped Frames means the encoder is overloaded. Try the other AMD HW encoder.

[gritty isle]

Oh geez.

Okay, switch back to the other AMD HW encoder.

At Settings > Recording, make the following changes:

Set Rate Control to CQP.

Set CQ Level to 15.

Try another recording.

[unique mauve]

i cant find rate control?

[gritty isle]

Choose the same encoder here

[unique mauve]

alright, anythinfg selse?

[gritty isle]

Try another recording. Did you cap the in game FPS to 60. What resolution is the game set to? Make sure its set to 1920x1080.

[unique mauve]

yea i did all of that and its still laggy in the recording

[gritty isle]

That's really strange.

[unique mauve]

yea

i think it might because of the bitrate?

[gritty isle]

CQP doesn't use bitrate.

[unique mauve]

yea but like it started lagging once i turned the bitrate to 12000 yk

[gritty isle]

Then set the bitrate back to what it was before, 2500.

[unique mauve]

oh nvm im tripping it was at 2500

idk

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[warm loom]

so i'm trying to stream from my xbox.. did i just sign up to pay $30 a month for ultra, spend hours setting up my stream in streamlabs desktop, then spend hours crashing out trying to get my xbox to send the stream to streamlabs, just to find out that streamlabs console is a thing and there's only like 6 ugly boring basic themes i can use?

[clear moat]

I have been trying to add a game capture for a day now and nothing has worked despite working so smoothly 2 years prior. I remember a square would pop up and you could move it around but that isn't here, and no game will be captured. This is what shows up when i try to add it. Any advice?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[torn token]

Newbie using browser-based free streamlabs. Audio IN EXAMPLE file doesn't play in editor, but plays in exported file. I can't find any settings to control this. Help!

BTW, clean chrome browser instance - the only extension is Adobe reader. I accepted all the cookies.

Volume of clip in "settings" is all the way up. I'm using headphones, btw

Just tried it on a different computer (laptop) and a different browser (Edge). Still no sound. In both cases, I can play YT videos and hear the sound, so it isn't like anything is muted

[half glade]

I’m trying to stream from my PS5 and have everything connected right. For some reason game audio isn’t going through. Just my mic.

[dense sequoia]

hey I have an issue with the followers goal on streamlabs widgets. it keeps adding follows when no follow has been done. I can't say exactly whats triggering it as I can't tell. I think its each time I start a new stream it adds some but there hasn't been new follows

[faint sentinel]

why do i have to dual stream 1 vertical and 1 horizontal? I dont have ultra cause i cannot afford it right now.

[dusky cradle]

You have dual output enabled just turn it off and pick either horizontal or vertical

Can tikfinity still work if I stream through streamlabs or do I need to stream on the TikTok live studio to use it?

[rare bloom]

I meant to cancel my subrscription and accidentally bought a yearly one, how do I get my money back

[tulip wolf]

how do i import my scenes from obs to streamlabs:<

[sinful falcon]

"Sub to my generic capcut edit templates channel" is basically what you said and I will be passing on that fs

[split nova]

I tried dual streaming - tiktok and twitch via streamlabs desktop.
Everything is going well except that, for some reasons, on tiktok live, it can't detect my microphone.
Can you kindly share how I can fix this?
Thank you! ♥

[grizzled trout]

hi, i dont know why my alerts arent working anymore, it just broke, ive been trying to fix it for days, but cant figure out whats wrong, best guess is that the alerts arent updating because ive had a few follows but the last thing it shows is a few bits that was sent as a test, i try refreshing the recent events but nothing happens, does anyone know any possible fixes?

[wispy latch]

@untold cliff
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[dapper flower]

Hello, sorry to disturb. I wanted to buy an ultra subscription to be able to stream from my xbox on twitch since I've been hearing about streamlab for a long time. I started with the trial but seeing that I didn't have access to the applications and themes, I switched to the monthly subscription.
the problem being that the subscription is indeed displayed on the site but I still do not have access to the benefits from the application, despite attempts to unlink and several disconnections-reconnections. anyone have an idea? thank you

[restive blaze]

hey does any trial available for streamlabs?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[little narwhal]

Yo

[gusty umbra]

Usually just have to log out and back in via streamlabs desktop. Then it picks it up.

[gusty umbra]

There aren’t any active promotions going on right now outside of the normal 7 day trail when you sign up. Keep an eye on #announcements for future promotions.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[remote portal]

hi am geting this again i cant remeber how to fix it it only shows up when i do this its not showing on my main monitor

[stray citrus]

Hey there. I'm not sure that I understand the issue from your screenshots - sorry. 😦 Can you explain more about the issue you're experiencing?

[remote portal]

Hi sorry yeah when i open the stream labels app on its own it opens it the back ground but it wont show on any of my monitors will only show when i press the windows button my desktop so not sure why its not working

[stray citrus]

Hm... interesting! Is Stream Labels installed on your C drive? 🤔

[remote portal]

Yeah it was working fine other day then just stoped showing not sure why

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[wild mist]

android
broadcasting a screenrec to youtube
it starts a vertical-type stream that appears in the shorts feed, even though i start my stream horizontally and stream a horizontal game (geometry dash)
how do i start a normal stream so that it doesnt appear like this on a computer
(not my stream but exact same issue)

[dapper flower]

it's not working unfortunately

[dapper flower]

any idea please ?

[molten sky]

hello i have purchased stream labs ultra 3 days ago and it has been working fine, before i was going live today i logged out of stream labs and logged back in, when i logged in it was telling me i no longer had stream labs ultra, i then checked the online account to check memberships and subscriptions and it does not show at all and no recent payments, even though the payment was taken!. i then checked stream labs app on my desktop and it was show as if i had ULTRA and then told me i had to purchase the ultra again. does anyone know?

[dapper flower]

same, but i can't purchase again

[molten sky]

strange

i haven't tried but wont until its check fully

[stray citrus]

Hey there! What is your Twitch username? I can check into this for you!

[dapper flower]

zuuurich, thx a lot ❤️

[stray citrus]

Hi there! I was able to find your ticket, and I checked your information, and I'm unable to find the account your subscription is tied to, as well. 🤔 I reached out to my payments team to see if they can find it on their end.

Once I hear back, I will ping you here in Discord, and I'll also send you a follow-up email!

[dapper flower]

https://www.twitch.tv/zuuurich

[stray citrus]

You're very welcome! After checking into your account, it looks like the payment for Streamlabs Ultra didn't go through for some reason, but my team isn't able to investigate payment-related inquiries. I'm very sorry about that! I will need to have your request forwarded to my customer support team for further review. I can have this request escalated for you if you submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new and let me know once you've submitted it!

Please let me know if you have any questions.

[molten sky]

i have summited and the payment did go through as i have been using stream labs ultra for 3 days without problems

[molten sky]

thank you for checking and thank you

[cunning glen]

I’m using the Streamlabs mobile app, but my stream output is in portrait mode instead of landscape. How can I fix this?

[long mountain]

i need some help big time, ive been paying 19.99 for idk how long, i tried to log in to the site to see what i am actually paying for and it said im not even subscribed. it said im using the free version. if im using the free version what am i paying 19.99 a month for? please help

[stray citrus]

My payments team is going to reach out to you via email very soon! It looks like they need to collect more information, so you should be hearing from them in just a few minutes.

[stray citrus]

Hey there! I'm sorry you're having trouble with this. Are you able to link me to your Twitch/YouTube so I can check into your account? 🤔

[molten sky]

thank you

[long mountain]

my youtube is www.youtube.com/@long mountain

[trail basalt]

Hello, looking to get help with my online streaming. I have a premium account, is there anyone available to answer a few questions? Thanks.

[rough sinew]

Hey mods & admins, what is happening with FB and API? none of my FB alerts are going through do you guys know about this or is it just me??

[stray citrus]

Thank you so much for the link! It looks like your Streamlabs Ultra is tied to an old Twitch account that you have, but it doesn't look like that Twitch account doesn't exist anymore. To cancel that subscription > purchase the subscription over on your YouTube channel, you will want to reach out to our payments team here: https://support.streamlabs.com/hc/en-us/requests/new and they can assist you further with that.

Please let me know if you have any questions!

[stray citrus]

Hi there! You can hop over to #vip-support with your questions, and I can open a support thread for you over here!

[rough sinew]

CCV numbers dont show, any alerts dont show, any dashboard alerts either doesnt show likes shares etc, but tests work normally so it seems to be API?

And then the other thing, when I multi stream to Twitch kick and facebook, it was fine for a week, then now when I do it, its lagging like crazy on all streams, and it is not my internet, I end stream then just go live to 1 platform and works fine no issues

Anyone here?

[stray citrus]

Hi there! Thank you so much for reaching out about this, and I'm sorry you're having trouble. I personally am not aware of any API issues with Facebook (I don't see any other reports yet), but I'd be happy to check into this, as well as your multi-stream issues, as well.

It looks like you have a Streamlabs Ultra subscription which means you can access our VIP support channel. To do this, go to this page here: https://streamlabs.com/dashboard#/settings/integrations and click "Link" next to Discord. Once it's connected, refresh Discord, and you should be able to access the VIP channel (just above the technical-support channel).

Then I can open a one-on-one support thread with you. Please let me know if you have any questions!

[gritty crescent]

I’ve just downloaded the app. How can I add text to my live stream?

btw I’m on mobile

[stray citrus]

Hey there! While you're setting up/editing your scene, you should be able to click "Layers" towards the top-right corner > hit the + sign to add a layer, go to "Add a custom item" > then "add custom text".

[dim flame]

good afternoon, I am having issues with my mic and camera, both are connected correctly, but sometimes the mic does work while the video is working and vice versa. I have to go in and out of settings to finagle it to work. Is there a fix for this?

[vital geyser]

Hello, I signed into streamlabs with an account, I have previously used streamlabs without an account. After I signed in all the overlays and sources was lost, how to prevent this?

[copper pasture]

I have a very strange issue with the Continuity Camera feature. As you can see in the attatched screenshots, my video playback appears green in the streamlabs desktop app, but normal when checking the source. The green playback even persists when streaming via twitch. My computers internal webcam works just fine, but since I'm using an old iMac, the quality is trash, and the angle is extremely boring. I tried to search up a solution to the problem, but since I used the words "green", "video", and "camera", the search engine brought up tips for using/setting up a green screen. I am running macOS sonoma (updating to sequoia is not an option for me), and my phone is an iPhone 12 pro running IOS 18.3.1.

[celest tendon]

bonjour a tous, vous savez comment je peu régler ce probleme ? bonne soirée a vous 🙂

[gritty isle]

Click the Refresh Chat button at the top of the embedded chat dock. If that doesn't help, in Streamlabd Desktop, log out, wait a minute, and then log back in.

[celest tendon]

okok i go test

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[kind hinge]

a mi me aparece este error

[amber summit]

anyone know if streaming to an SRT server is in the roadmap for Streamlabs mobile? for the past few years I've been using h265 lan streaming + vpn as as workaround, but VPN adds overhead and uses extra data making it less efficient

all the functionality is already there, just need a menu option for it

[wheat ether]

i was wondering if there is a way i can see tiktok chat over my game. i only have one monitor

[vivid edge]

Hi. I’m getting a new computer and want to know I there is a way to export my streamlabs set layout instead of setting it all up again

[gritty crescent]

Oh Ty!

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[storm musk]

is anyone having any streamlabs obs and sonar issues lately? I last streamed on thursday and everything was fine, my computer updated over the weekend, and now the sonar stream channel isn't registering in streamlabs obs mixer. The only thing that I changed was my camera settings, which was just changing the resolution from 720p 30 to 1080p 60.

I don't know if this is a sonar issue or a streamlabs obs issue, tbh. anyone else running into an issue like this?

[dim flame]

anybody have an issues with recording? I try to end a recording but I can't so I close out of Streamlabs and but then the file is corrupted.

[nimble wadi]

im having an issue with my ps5 audio not working

any help would be appreciated

[brave pawn]

im trying to multistream to tiktok and twitch but the audio is only coming out in the twitch stream, tiktok has no audio

no Audio In Vertical Output

[paper prism]

Hey I’m having issue with Streamlabs mobile every time I try to live with stream labs using my kick even though I have reset everything and reconnected it’s say unable to connect with kick API

[lusty agate]

i having issues with going live to kick for some reason keeps coming up with a error

here whats happening

[topaz hawk]

guys i cant go live it says (the request to the platform failed) what should i do ?

[gritty isle]

@remote portal Please pardon the ping and very late reply but I'm just getting home form work.

Please follow these steps:

1. Quit Streamlabels (or reboot your PC).
2. Copy this: %appdata%
3. Press Windows-R and then paste the above into the Run box and click OK.
4. In the File Explorer window that comes up, please find the Streamlabels folder.
5. Open the Streamlabels folder.
6. Select only the windowstate.json file and delete it.
7. Launch Streamlabels. Its window show now behave better.

[merry sleet]

Hi there! Brand new to the discord and tried to find an answer in the previous messages so, apologies if I missed it!

I'm trying to work out how to split my audio sources, so that discord output is split from my desktop output? I stream collaboratively with friends and they call in from discord, and in the past I was able to have their audio on a separate source than the game/desktop audio (the source devices were something akin to "Headphones" and "Desktop" or "Game" or something like that). I believe streamlabs may have updated as I'm unable to do that anymore, and instead all game/desktop/discord audio is being delegated into the "headphones" device which is really frustrating. Usually when I boot up streamlabs and check my mic/audio settings, it gives me this random string of numbers (to be posted after this message). Once I go to change that, the options it's currently giving me are "Arctis Nova" (my headphones), "High Definition Audio Device" (my laptop's speakers), "Speakers (Steam Streaming Microphone)", "Speakers (Steam Streaming Speakers)", "Line (Voicemod)" [my microphone].

I have found some ways to work around this, like going into the game audio and changing the volume, but I have no way to separate the audio without installing third party programs which I'd rather not do as they can be sketchy and difficult to work with. Help?

This is the aforementioned string of letters/numbers that shows up when I boot up streamlabs

[gritty isle]

That string of numbers indicates your PC applied a Windows Update which changed your device ID numbers. You will need to reselect your audio devices. This is due to Windows Update. Its not a broke with Streamlabs Desktop.

[wispy latch]

@merry sleet Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[merry sleet]

Ok yeah, that's what I've been doing - it's an older laptop that's still running windows 10 so maybe that's why. Let me take a look at this link and see what the options might be

[merry sleet]

When trying to group my webcam and border into a folder, it won't let me drag/drop it into that group, nor when I right click it, it doesn't give me the option of grouping. Am I doing something wrong?

[gritty isle]

Check this: #patch-notes message

[worn radish]

i also have the same problem

anyone that can help us, please

i want to stream on kick

anyone please i need help i cant go live on kick with streamlabs

it says the request to the platform failed

[cursive herald]

For those of you who can't go live to Kick right now. You aren't alone! There seems to be an issue going live to kick for many users right now. Check #known-issues for any updates while or developers locate the cause.

[polar bear]

Can somebody help me I am talk get my AI character to talk on my livestream it’s set up in obs but I want to used streamlabs because I have my emotes and my alert box set up and all that so someone know how to do it please text me or add me please I be at this for 3 hours to get this to work it just won’t work for me

[hazy notch]

does anyone know how to fix this issue yesteday when i was playing i was able to hear the ps5 audio and now i cannot hear no ps5 audio. I can see the volume moving but i cannot hear the audio through the blue yeti mic with my headphone plugged in and never had no issues whatsoever until now. please someone tell me if this is a via issue and if not please help because I really want this solved cause im getting so irritated that I couldn't stream today

[atomic apex]

Use custom ingest and insert your kick stream info. It will work that way for now.

I just spent n hour or so trying to fix kick myself.

[lusty frigate]

Quick question I contacted support about 6 hours ago. I went to purchase ultra and tried to purchase it 2 times and realized my credit card thought it was a suspicious purchase so I had to confirm that it was me. After I went back to the dashboard to log in it wont let me saying it "can't complete request contact support". Im assuming my account was flagged for multiple failed payments or something. Does anyone have like an estimate on how long streamlab support takes to respond?

[gusty umbra]

Tickets are answered in the order received. We don't have insight into their queue here, but it's generally within a day or two.

[lusty frigate]

👍🏻

[wide atlas]

I have streamlabs music as its own audio on the mixer everything seems to be fine but the music just wont play I watched a video but it said what I already did

[cursive delta]

Hiiii.
Can Streamlabs chat-box show Mods-badges?
Because if has never worked, they are somehow left out. Even triple-checked all settings and options, even in OBS and Twitch too.
Streamlabs themselves never answers when sending them a question...

[tame finch]

my chat bot does not work, I just need the timers to work and that is it. I have the chat bot as a moderator, I have it activated and I have my timers in intervals of 15 and 20 and none of them come up, sometimes they come up in random times but thats it and then they stop coming up

cloud bot I mean

[cursive delta]

Same here. Their timers can't be trusted.
I moved my timers to another bot a loooong time ago.

[tame finch]

What bot do you use @cursive delta

[unreal zealot]

hey so im trying to remove the background on a video that has greenscreen (im on Mac) how do i do it\

do i need like a subscription?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[remote portal]

No worries at all and will try that thanks

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[hazy notch]

i hate how i dont get no help at all even though ive been loyal to this software

[gritty isle]

#technical-support is a place that everyone within the community can help out one another. If you wish to speak to a Streamlabs Technical Support or Customer Service agent, please 📨 Send us an email here.

If you are an Ultra subscriber, link your Discord account to access the #ultra-support channel

DO

• Send one message explaining your issue.
• Add screenshots/error messages to your initial message.
• Help others if you know the answer to the question.
• Check out our #1173605643484139591 and/or Submit a ticket.

DON'T

• Spam the channel.
• Share sensitive information (email, logs, etc.).
• Screenshare/allow someone else access of your computer/device/account.

We have Volunteers that devote their free time to help people in the channel. They are not employees. They do not screenshare, DM, or hop into calls with individuals. If you need that type of assistance, please 📨 Send us an email here.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[spring crescent]

So basically i had obs however it made my mic echo like crazy but so I could stream on twitch I got streamlabs obs but after releasing that obs was not working for me I decided to to switch to streamlabs because I liked what they offered from the obs version so I downloaded it and every thing went smoothly until the part were it say finish I clicked on the finish button then it said something about streamlabs obs (don’t remember off the top of my head) and then it made me delete the desktop version so I tried it again same thing then I deleted obs Same thing the I deleted the obs version SAME thing then I deleted streamlabs and then downloaded it again SAME THING so I have no idea what going on so if you know what happened please help

[gritty isle]

Without some screen shots, I would have no idea. Sounds like you’re stating that you installed Streamlabs Desktop and perhaps you had an old version of Streamlabs Desktop (previously called Streamlabs OBS) installed so it uninstalled that. And installing Streamlabs Desktop will never force you to remove OBS Studio. Both of those can live just fine on your system, as they do on mine.

[gritty isle]

That appears to be a shortcut to the an old version. It’s okay to remove the shortcut. That’s Windows doing that, not Streamlabs Desktop. Windows is unable to find the target of that shortcut.

[elder yoke]

Hi, I am having issues streaming to tiktok, twich stream works fine, tiktok gives an "failed to connect to streaming server, please check your internet connection" have tried unmerging and merging again and going trought the general troubleshooting proccess.

[gritty isle]

If you're logged in with Twitch, I'd log out and log in with TikTok, sounds perhaps like the TikTok OAuth token might need a refresh.

If you're logged in with TikTok, log out, wait a minute, and then log back in.

If you still have this issue, go to Settings > Advanced > Network > Bind to IP.

If the drop-down menu is set to an IP address, change that setting to Default.

If the drop-down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

[elder yoke]

Tried the above steps, still the same error.

[spark jasper]

setting streamlabs alert duration ? @gritty isle

[gritty isle]

You're using Dual Output?

[elder yoke]

currently vertical output only.

[gritty isle]

Is that a statement or a question? If a question, can you elaborate on what the actual issue is?

[elder yoke]

Alert Box -> (choose desired alert ex. donation) -> animations -> alert duration

[gritty isle]

And Twitch works fine?

[elder yoke]

twitch works perfectly yeah.

[gritty isle]

Interesting. And you have been approved and granted access to Live with Streamlabs?

[elder yoke]

yeah. I was live for the past week on tiktok no problems

[gritty isle]

And TikTok hasn't revoked or suspended that access?

[elder yoke]

Tested that by going live on my phone, it works normally

[gritty isle]

That sounds like you used TikTok Live Studio? That permission is sperate from Live with Streamlabs. Please go here <https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US > and screen shot what it says.

[gritty isle]

Perfect. Let me consult with the staff on this. Haven't heard of this happening with TikTok. May I reply to you or pig you in a bit?

[elder yoke]

yeah, ill be here. thank you in advance

[gritty isle]

Thank you and you're welcome.

@elder yoke When you went to Bind to IP, was it already set to an IP address? If so, did you change it to Default or just left it on that IP address?

[elder yoke]

yes, tried that and tried vice-versa

didnt change anything, restarting router and completely changing the IP adress also didnt change a thing

[gritty isle]

Interesting, thank you for confirming that.

[stray citrus]

Hi there! I'm sorry you're having trouble going live. I'd like to check into this a bit further for you - please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me?
https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[elder yoke]

1739890491-ea4e3a46-e671-4fb4-8d83-95509fcb3ac8

[stray citrus]

Thank you so much! I see you can go live to Twitch without any issue, but not TikTok. I'm going to test on my account to see if I can reproduce this same error (in case there are any global bugs with TikTok at the moment). I'll be right back!

[elder yoke]

Thank you very much, Ill be here.

[stray citrus]

I've never seen this error pop up before when it wasn't affecting all platforms, so this is very interesting. I'd like to have you try some troubleshooting steps for TikTok to see if this helps:

1. Log out of Streamlabs Desktop
2. Go to Streamlabs.com > go to this page here: https://streamlabs.com/dashboard#/settings/account-settings/platforms
3. Click "Unmerge" next to TikTok
4. Refresh the page
5. Re-merge TikTok
6. Log back into Streamlabs Desktop with your TikTok credentials
7. If you are running any active VPNs or anti-virus software, please disable them while testing
8. Be sure Streamlabs Desktop is allowed through your Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

Are you able to try these steps and let me know if this helps? You can take your time, and I can look out for a ping/response from you. 🙏

[elder yoke]

Here I am with the updates, Logging out, unmerging did not work, no VPNs, tried disabling the anti-virus, nothing. Streamlabs is allowed trough firewall. In addition to all this I tried reinstalling the complete Security and Health setup from Windows to make sure the connection is not being blocked. Did not work.

[gritty isle]

[vague flame]

Hey i need some help im a Gta RP Youtuber my Videos look terrible and noise supression will not work on my mic Can anyone help mic sound crisp but you can still here clicking from my mouse

[elder yoke]

What is your recording/streaming resolution set at? Also if you are using a software like NVIDIA broadcast make sure to add that as your microphone, not your actual microphone.

[vague flame]

Thats my RES and im not using anything for my mic just the mic itself

[stray citrus]

Sorry for the delay in my response - I'm assisting users on other platforms, and it's gotten a little busier.

I'm going to check into this further and will send you a ping soon. I appreciate your patience!

[elder yoke]

Please change your downscale filter to lanczos. Bilinear can cause the video to be blurry when there is a lot of moving.

[elder yoke]

Of course.

[vague flame]

Ok i changed it its still the same

[gritty isle]

That looks good to me. I do see some pixelation during motion but that is normal with streaming. What the viewer sees will never be exactly what you see on your monitor. If you're only streaming to YouTube, and you have sufficient upload bandwidth, I'd increase your bitrate ( Settings > Output ).

For 1080p80, YouTube suggests between 10000 and 12000. https://support.google.com/youtube/answer/2853702?hl=en

[vague flame]

Well i stream and record so i use Streamlabs to record because i dont like OBS Im more worried about the recording part because when i do go to record it dosent look good could a capture card fix that

[arctic crown]

Hello friends, I cannot log in to Valorant when I open the Streamlabs or OBS application. Can you help?

[frosty pasture]

Hello i need some helt with my Chat box, it dosent connect to my twitch, so i cant see the chat in streamlabs, and it dosent appear on my twitch aswell

[elder yoke]

Try messing with your bitrate, default is set to 2500 I believe, depending on your resolution and quality you are going to want to increase that, be mindful that it does increase proportionally to the quality of the recording you want. Also it depends on the frame rate you want to use. Try changing it to a range of 4500-6000 and seeing if there is an improvement. If that does not improve the quality try a range of 6000-10000.

[elder yoke]

Cannot login or cannot open the game at all?

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[arctic crown]

It is absolutely not possible for me to log in to the game while the application is open, but I can log in to the game when I close the application.

[gritty isle]

Do you mean the embedded chat dock or the Streamlabs Chatbox Widget?

[frosty pasture]

steamlab chatbox widget

[vague flame]

Also one more thing my mic does anyone know why the filters make it sound better but dont block out noise in the background

[elder yoke]

Valorant uses a kernel level anti cheat program, have you tried switching the capture mode from game to display/screen and then starting Valorant?

[arctic crown]

So, is there any way to remove the protection related to this anti-cheat?

Because I didn't have such a problem before.

[gritty isle]

Twitch Chat is always live. How do you know it is not connecting? If you're not live, you can just have Streamlabs Desktop open in the scene with the Chatbox Widget and type in your Twitch Chat and it should appear in the preview window in Streamlabs Desktop. If you can't see it, make sure the Chatbox Widget is higher in the source list than any capture source, otherwise it will be hidden underneath.

[arctic crown]

I haven't tried it yet, I will try it soon.

[wispy latch]

@frosty pasture ```md

Sources not showing on your screen/stream?

• You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.

• Meaning, if you can't see something it isn't layered properly.```:arrow_right: Source Order - Refer to this gif here :link: https://i.gyazo.com/79f55004498e69f820ab5abbcd9bcf57.mp4

[frosty pasture]

could i send you screenshot?

[gritty isle]

No because its built into the game by those who publish it. You can't change that.

[gritty isle]

Yes, you can post the screen shot here.

[frosty pasture]

kobler til chatten means connecting to the chat

[elder yoke]

Kernel level anti cheats like Vanguard for Valorant are required for the game to run. There is not a way of removing them.

Mr Rufus my intention is not to play support here, just trying to help. I do apologise. @gritty isle

[gritty isle]

That's the embedded chat dock. That is not the Chatbox Widget.

Click the Refresh Chat button at the top of the embedded chat dock. If that doesn't help, in Streamlabs Desktop, log out, wait a minute, and then log back in.

[arctic crown]

I understand. By the way, when I tried the "window capture" option instead of "game capture", I was able to log in to the game, thank you for that. @elder yoke

[gritty isle]

No worries, you're good. I appreciate that assistance. It is after all "Community Support".

[frosty pasture]

ok now another problem, i cant log out

[elder yoke]

Enjoy your game.

[arctic crown]

thank you brother ❤️

[wispy latch]

@frosty pasture
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[frosty pasture]

yes, i cant log out it dosent let me, i click log out, then yes, and then i get sent back

[gritty isle]

And you're still logged in?

[frosty pasture]

yes

[gritty isle]

If you're not live, quit Streamlabs Desktop, wait a minute or two, launch Streamlabs Desktop as administrator and try to log out/log in again.

[frosty pasture]

can i get someone in a call, meaby make it a little easier?

[gritty isle]

For moderation purposes, we can only provide support here in this channel.

[frosty pasture]

ok i got it

[elder yoke]

@frosty pasture -> settings -> get support -> delete cache. It happens to me sometimes that I cannot log out. Keep in mind that this will default some of your settings, your editor will stay the same tho, only resolution will change back to the default.

[molten sky]

i was about to do a test live stream to make sure everything is running smoothly and it mentioned that youtube wasnt correctly linked and advised me to log out and then log back in again. i did this and its removed yet again Stream labs ULTRA from ever existing on my account. ive paid for it twice in the last 3 days and i have no ultra, is anyone able to help or explain ?

[gritty isle]

Did you log in with YouTube or your Streamlabs ID? You should see your Streamlabs Ultra subscription here https://streamlabs.com/dashboard#/membership

[molten sky]

yeah i have email confirmation of this linked to my you tube account and it now doesnt show because i logged out

[gritty isle]

Did you log in by clicking the YouTube button or did you log in by clicking the Streamlabs ID button?

[molten sky]

i logged out when i had Ultra, then logged in again through the only way on my desktop which was to click log in choose the account and my youtube account and accept and it logs me in but without Ultra and i have email confirmation of it and i used it setting the stream up with overlays and it was working until i logged out as it suggest for refreshing the youtube account

ive even clicked the link on my email confiramtion linked to my account and it showed no member ship after logging out

[gritty isle]

Please post the link to your YouTube channel.

[molten sky]

https://www.youtube.com/@TheIconicChapter

[gritty isle]

Just a moment...

[molten sky]

no worries

[gritty isle]

Please follow these steps in order. Don't skip any steps.

1. Open a private/incognito web browser (this ensures there will be no caching issues when logging in/merging accounts). You can do this on most browsers, but here is how you can open a private browser on Chrome: https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop
2. Go to Streamlabs.com and log in with your Twitch credentials
3. Go to this page here: https://streamlabs.com/dashboard#/settings/account-settings/platforms
4. Click "Merge" next to YouTube
5. Restart Streamlabs Desktop
6. Log out > log back into Streamlabs Desktop with your YouTube credentials

[molten sky]

i will try this now

[molten sky]

ah thank the lords, it has working thank you for your help. your a stream saver

[gritty isle]

You're welcome!

[coral turret]

i CANNOT for the life of me figure out a recording issue in slobs

[stray citrus]

Hey there! I'm sorry you're having trouble with your recordings. What exactly is going on?

[coral turret]

all seems well in the settings, and while livestreaming i dont see any issues. but, when i watch the recording back in media playuer, it is choppy and unwatchable

[stray citrus]

If you want to get back to me with a diagnostic report code, I can look at your settings and see if I can make any recommendations for you. 🙏 Please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, can you copy the code and paste that here for me?
https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[coral turret]

1739896993-18807045-d494-47cb-b002-625279f0dc09

[stray citrus]

Thank you! I see a few things that you can do to hopefully improve your recording quality:

1. Run Streamlabs Desktop as administrator. To do this, right-click Streamlabs Desktop > run as administrator.
2. In your Streamlabs Desktop Settings > Output > Recording, raise your bitrate to 30,000
3. In your Streamlabs Desktop Settings > Output > Recording, change your recording encoder from "use stream encoder" to "Software x264"

Are you able to try these steps and let me know if this helps with your recordings?

[coral turret]

nothing has changed sadly

[long thistle]

I have a question, im trying to record rocket league but it doesnt show my full screen, it shows this only, how do i change it, Thanks.

[stray citrus]

I don't see anything else that stands out in your diagnostic report that would be causing poor performance. I would recommend testing in another streaming service (OBS Studio, for example) to see if the same issue persists there with your recordings. You could also try performing a clean installation of your GPU drivers by following these steps: https://streamlabs.com/content-hub/post/clean-install-of-graphics-driver-tutorial

[gritty isle]

Right click on the capture source, choose Transform, then choose Fit to Screen.

[long thistle]

thank you sir

[gritty isle]

You're welcome.

[sleek tusk]

I want to stream CSGO 2 and when i go onto to the game after setting up the stream the gameplay keeps getting smaller

[lapis cliff]

Just upgraded to Ultra, logged in using the email during upgrade, still says I'm on the free plan - tried relogging, upgrading again gives me a payment error

[long thistle]

@gritty isle it still doesnt do it, ill show pictures one mo

[strange siren]

Hi i have a problem I'm from iraq and I can't use paypal to get donations can i use only a credit card?

[gritty isle]

Could be the payment hasn't actually posted yet. We can't assist with issues involving money here in Discord, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new.

[sleek tusk]

@gritty isle

[long thistle]

it shows this when fit to screen is on but there is more below the image shown

[gritty isle]

Then likely either your Base Resolution or Output Resolution are incorrect. The Base Resolution should be set to the resolution of your monitor and the Output Resolution should be set to the resolution you want the stream to be at.

[long thistle]

where can i make the resolution correct?

[pine vector]

valorant not run while streaming on obs

[sleek tusk]

settings

[gritty isle]

Settings > Video

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[pine vector]

any idea how to run valorant while sreaming with obs

[long thistle]

awesome, works now needed to bump it up to 2560, thank you

[sleek tusk]

does StreamLabs work with CsGO2

[gritty isle]

You're welcome.

[strange siren]

Hi i have a problem I'm from iraq and I can't use paypal account can i use only a credit card ?

[gritty isle]

Not sure if this is what you mean, but check out this: https://www.youtube.com/watch?v=bK-RI-O6eVc

[pine vector]

i will try this but game stol stuck in a some point when i open obs

[gritty isle]

We have a guide for that: https://streamlabs.com/content-hub/post/setting-up-credit-card-donations

[brittle umbra]

Anyone know why cant i import my overlays its stuck on 0% like in the screenshot and if i choose to import only alertbox from streamlabs it shows failed to import alertbox? Any help? Streamelements support said to check for default files from Streamlabs or copyright media, also, complex custom coding with advanced settings or scripts may cause import issues. If possible to get help if not ill manual make it new

[sleek tusk]

@gritty isle does StreamLabs work with CSGO 2 (counter strike)

does StreamLabs work with CSGO 2 (counter strike)

[gritty isle]

I replied to you above.

[pine vector]

like this stuck here even i not switch with game

[gritty isle]

Due to compatibility issues with certain anti-cheat systems, Game Capture source may not work with some games, including Valorant.

As a workaround, please use Window Capture instead

• Remove all Game Capture sources related to the game you're trying to capture
• Set the game to either windowed mode or borderless windowed mode
• Add a new Window Capture source
• Select your game from the window list
• Change the Capture Method to "Windows 10"

[wispy latch]

@brittle umbra```md

Alert customization guidelines

< Image files >

• 200 kb to 45 mb
• MP4, GIF, JPEG, PNG, or WEBM format

< sound files >

• 200 kb to 45 mb maximum
• MP3, OGG, or WAV format

Note: certain audio files are not read easily by different mobile devices. WAV format is recommended

If you are uploading those through Streamlabs Desktop and it fits those requirements but still does not upload, please try to upload it on <https://streamlabs.com/dashboard#/alertbox>.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vague flame]

Ive tweaked out all the settings and done everything you guys have told me this is what it looks like

https://www.youtube.com/watch?v=7NF-6xlSMeI I am wondering how my buddy gets it to look like this

is there any way to fix that blur when i move

[gritty isle]

Nope, that pixelation is normal. The stream will never look like what you see on the monitor. I'd say you've got it tweaked quite well. Go with it!

[vague flame]

ive tweaked the bitrate to 50000 i can run it got good internet and i stream on youtube

Youtubes bitrate for non partners in 51000 i think

Got it perfect

[elder yoke]

@gritty isle @stray citrus I have fixed my problem. For now at least.

[gritty isle]

What was the solution?

[elder yoke]

Reinstalling the entierety of Windows on my PC.

[gritty isle]

Oh good grief!

[elder yoke]

yep..

[gritty isle]

I'll be doing that this summer when I finally switch to Windows 11.

[elder yoke]

I reset my windows approx every 2 months, I have all documents and needed items on a removable hard drive.

[chilly fractal]

guys ineed help plz

[odd stump]

how do i set my tiktok alerts and followers to actually alert on stream

[stray citrus]

Hey there! TikTok alerts haven't been implemented just yet - sorry about that! Our team hopes to have these added in the near future, but we don't have an exact ETA on when that may be.

[odd stump]

okay got it thank you

[stray citrus]

Hello! You can ask your question, and if someone is available, they will respond to you.

[chilly fractal]

Rate limit exceeded. Contact support stats

[gritty isle]

What are you doing to cause that?

[chilly fractal]

im trying to get the 3 month offer and i got this url

[chilly fractal]

and after i click on claim the site it redirects me to the same page, and the URL says

[gritty isle]

That message is there to prevent fraud. If you're trying to claim the promotion, see the post in #1328820002945761433. We cannot assist with the promotion in Discord.

[deep ibex]

lost ability to login to link.space after switching to linux
anyone know how to fix this
(edit nevermind)

[cursive delta]

Get 'DaVinci Resolve', the free version.
I use it weekly to remove a background for a video. Also used it to make GIFs with no background.

[cursive delta]

If you just want a Timer, Nightbot[dot]tv is way better, and actually works, lol.
But I mostly use Streamer[dot]bot for anything, really powerful bot (if you want it to be). I have 2-3 different messages I have on a rotating timer, since he can manage that, keeping them posting 15-20min apart from each other.
But Nightbot works fine with just 1 Timer-message. Or several Timers if you want and don't mind they might post at the same time occasionally.
Also didn't want to post links, so the '[dot]' is an actual '.' when/if searching on it 🙂

[cursive delta]

I know I had problems with audio when 2 monitors. Sometimes that messed up where the sound was sent.
Unplugging the 2nd monitor, and restart computer worked for me. And I still do, as a routine before starting to stream, to make sure the audio is sent "to the right place", lol.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[brittle remnant]

me too

you discovered how to fix this?

[gritty isle]

If you're trying to claim the promotion, see the post in #1328820002945761433. We cannot assist with the promotion in Discord.

[brittle remnant]

ah

[wide atlas]

I tried to stream once human but no matter what I did it refused to capture the game acting like it wasnt a game at all, suggestions?

[blissful basin]

Hey. I renamed my twitch username and now realized my streamlabs isnt connected properly. How can i link my new twitch url and username?
I tried disabling connection from twitch side but that didnt work

[knotty torrent]

Random question, i got someone to make me custom overlays but having trouble trying to figure out how to implement them in my streamlabs. Not trying to burden anyone if they have a link to a video that explains it or what...

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[storm musk]

I'm still having an issue with my Streamlabs OBS. the mixer is picking up sound, but not in the channel that it should be (stream mix). It was working fine on Thursday, but then there was a Windows 11 update and that seemed to have messed things up. I don't think that changing my camera settings from 720p 30 to 1080p 60 should mess with the mixer settings at all.

[wind forge]

how to change streamlabs create link? I created the streamlabs account with my personal name and I don't want it to be shown in the streamlabs link

[gritty isle]

Log out of everythning Streamlabs:

1. Log out, on every device you access it, the Streamlabs web site by clicking your Profile Picture and choose Log out.
2. If you use Streamlabs Console, do the same on that web site.
3. If you use the standalone Streamlabels application, log out there.
4. In Streamlabs Desktop, log out.
5. Wait a few minutes.
6. On the Streamlabs web site, log in using your new Twitch name.
7. Log in in Streamlabs Desktop.

To log out or log in in Streamlabs Desktop, see below.

[wispy latch]

@blissful basin
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[dim flame]

Anybody having this issue?

[junior hemlock]

Looking for help with getting discord audio on my stream. I am on console

[signal kernel]

hi there, unfortunately this isn't possible at this time

[untold ridge]

hey

Is there anyone here?

[fervent plume]

Hi there, can anyone help me please? I have my alerts set on Twitch and they aren't working on Streamlabs. I tried all solutions I found on reddit or FAQs but nothing seems to work. Has anyone had this problem?

[dim geyser]

hey, i have an issue, so when i open stremlabs obs, and im not even live, i just have it open, then i try to stream my gameplay to discord (i play on ps5 and use el gato 4kX), it won't let me stream it on discord because streamlabs is open, the only was i can get it to play on discord is if i close streamlabs, but then i have no audio

[tulip thorn]

hey if anyone is available to help i'd appreciate it

[fast locust]

When I went to start streamlabs today it had for some reason completely forgotten who I was and I had to log in, and then i had to go get my scenes back. .. ad now, it's trying to stream me in mobile screen mode instead of my normal monitor size, and for the life of me i can't figure out how to get it out of mobile mode.

[signal kernel]

@dim geyser @tulip thorn since you are both ultra members, feel free to post over in #vip-support and someone will be able to assist you shortly

[tulip thorn]

Hey so after install the streamlabs plug in and joining streamlabs ultra i haven't been able to stream on any platform. i get one error that says no config url available for the current serice. the other error message is starting the output failed. please check the log for details. note : if you are using the nvenc or amd encoders make sure your video drivers are up to date . my drivers are up to date and i had no issues prior to downloading the plugin or using ultra

[orchid flax]

You have been responded in #vip-support @tulip thorn @dim geyser

[wide atlas]

I tried to stream once human but no matter what I did it refused to capture the game acting like it wasnt a game at all, suggestions?

[brave nimbus]

i dont know why but i cant open streamlabs at all. ive done al the youtube videos and deleted it multiple times still nothing can anyone help.

[jovial meadow]

Hi folks, I am starting to use Streamelements to multistream on OBS, does anyone know if TikTok integration is moving forwards? Not being able to manage alerts like sounds of follows and gifts/subs is a downer and makes it less likely I will use OBS to stream to TikTok
trying it for the first time today but those limitations are what I have noticed, also being able to add the game I am playing for youtube verticle is another limit I noticed.

[hallow pulsar]

how do I set the Sponsor banner on streamlabs Mobile when I don't know how to put the video on it

[orchid flax]

Are you talking about Streamlabs Desktop app or plugin??

Secondly alerts on tiktok are not yet working. It will work but not sure when as there is no ETA on that

[jovial meadow]

thank you, I thought I was on streamelements, but appreciate the response nonetheless

[lethal cape]

Bonjour la méthode de payement à revoir pas asser de possibilité de payement toujours une catastrophe pour payer son abonnement 😦 stream sans streamlabs 😡

[daring plank]

how to claim my ntro

[hallow pulsar]

Can I add a video to streamlabs mobile

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[storm musk]

I also have ultra but don’t have the badge in this discord since I just joined this server and started streaming. How do I get the ultra badge in this server? Do I need to link it to streamlabs desktop or something? I’ve literally gotten zero assistance or acknowledgment here. And yes, I put in a ticket…on Monday. And no response to that either.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[stray citrus]

Hi there - I'm sorry that you're having trouble receiving assistance. If you were logged in with your Streamlabs Ultra account when submitting your ticket, your ticket should be marked as priority.

If you'd like, you can always hop into the #vip-support channel for assistance, or if you want to provide me with your ticket number, I can assist you there, as well.

Please let me know if you have any questions!

[storm musk]

Thank you!! 🥰

[hidden seal]

hi i need help im trying to get ultra but it keeps saying contacy support

@stray citrus

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[cursive delta]

Why aren't the Moderator-badge showing in the stream's chat-box?
I have everything checked in in Streamlabs, and OBS Studio, that I can find...

[gritty isle]

Please don't ping those not actively assisting you. If you're having an issue completing the payment for purchasing Streamlabs Ultra, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with payment issues in Discord.

[gritty isle]

Please go to the ChatBox Widget https://streamlabs.com/dashboard#/widgets/chat-box and make sure you have all the badges selected.
If you change a setting there, please remember to click Save Settings at the bottom of the page.

[cursive viper]

Hi i have many ´questions to the multistream and dual output streaming with streamlabs

I’ve been using the Streamlabs Desktop app for streaming on Twitch for ages. Now, I’m streaming simultaneously on both Twitch and TikTok, but so far only in horizontal view, which isn’t very practical for TikTok. I recently discovered the Dual Output feature, which allows me to stream in both horizontal and vertical formats. However, I haven’t figured out how to set it up so that when someone joins my TikTok live, they see the vertical view, and when they rotate their screen, Streamlabs also switches to the horizontal view. How can I set this up?

[small kiln]

hello I d'ont understand, I try to connect stream labs end stream element.... I have à stream element plugin and they ask me a client id and a secret id (I am french my english is not good sorry )

[cursive delta]

As I said, I have everything checked in, that's what weird...
And Streamlabs never responds to support anymore. So no idea what's wrong

[desert briar]

hi how do i get discord audio to work in my streamlabs settings, it was working for a while, at first one of the options was blank but then i chnaged it to default and now my discord audio doesn’t go through

[stray citrus]

Hey there. We're sorry for the delay in our response time - our ticket queue has been higher than usual, so someone will get back to you as soon as possible.

[gritty isle]

You can setup Dual Output here: https://streamlabs.com/content-hub/post/how-set-up-dual-output-streamlabs-tiktok-streams. There's no capability that I'm aware of for the automatic switching of the output being viewed on TikTok just because someone rotates their screen.

[cursive viper]

is it possible to give tiktok both outputs?

[gritty isle]

How exactly are you connecting Streamelements and Streamlabs?

[gritty isle]

No, sorry. You can choose one or the other but not both.

[cursive viper]

hmm, thats bad :/

[gritty isle]

Make sure you specifically choose the exact device for Desktop Audio. Sometimes the Default option doesn't work.

[small kiln]

thanks for your answer
this is what I need to connect to streamlabs with
but I don't understand

[gritty isle]

That's the way its designed, sorry.

[gritty isle]

You would need to start here: https://dev.streamlabs.com/docs/getting-started.

[small kiln]

thanks for help

[gritty isle]

You're welcome.

[desert briar]

i tried selecting all the options but only voice audios are heard now, no game sound

[gusty umbra]

What does your mixer look like?

[fickle fog]

i've been trying to log in with my youtube account for the past 20 minutes or so, when it gets to connect a platform and i click on youtube. All the icons started loading but they've been loading for the past 10 minutes or more

nvm, i got it working now, but now twitch instead of youtube

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[icy pumice]

why i spend money on it for ultra

[gritty isle]

What are you doing when you encounter this message? It's hard to tell from the cropped screen shot. If it is involving money, like a payment or receiving a tip/donation, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with money issues in Discord.

[pale slate]

you guys have any cupon code i can use for ultra or like a trial ?

[gritty isle]

We don't have any available trial codes at the moment.

[pale slate]

cupon codes ?

[gritty isle]

None that I'm aware of.

[gusty umbra]

Keep an eye on #announcements that’s where the deals and stuff are posted when they become available. There is always the standard 7 days free that comes when you first sign up with ultra. To see if you like it.

[austere drum]

I received a message that by setting the TikTok chat as primary it would also be seen in the chat tab of all platforms. But that's not the case, does anyone have a solution?

[gusty umbra]

Where did you receive this message? As of a few days ago the current integration with TikTok doesn't provide chat, sorry. I know it’s an often requested feature.

[austere drum]

I got an alert on the little bell at the bottom left in SLOBS. Maybe I misunderstood, but it doesn't work

[pure gale]

is there a way to schedule a prerecorded video for a yt stream with streamlabs?

[gritty isle]

You want to go live at a scheduled time and date in the future but with a pre-recorded video? You could just add the pre-recorded video as a Media Source and then schedule the stream like you usually would.

https://streamlabs.com/content-hub/post/how-to-schedule-a-live-stream-on-youtube

[ashen prairie]

how to fix that

[gritty isle]

Stop doing what you're doing for a period of time.

[ashen prairie]

alr

[light flame]

I have a problem Whit image
How i can fix?

[gritty isle]

Log out of the Streamlabs Console web site by clicking your profile picture and choose Log out. Then, in your web browser, clear the cache for all time. Then completely restart the whole browser, don't just open a new tab or window, and try again.

[light flame]

I tried but it doesn't work

[gritty isle]

If you're using Chrome or Opera, try with Microsoft Edge or Firefox if you're on a PC or Safari or Firefox if you're on a Mac.

I tried here on my PC with Firefox and it looks as I expect it would look.

[light flame]

It doesn't work on firefox either

[gritty isle]

Are you blocking cookies or on a VPN?

[light flame]

No

[gritty isle]

Are you on a desktop computer like a Windows based PC or laptop or a Mac computer?

[light flame]

Laptop

[gritty isle]

And Windows and your web browser are up to date?

[little thorn]

What regions can i claim n itro on?

[light flame]

Yes,I also tried from the console and from the phone but it doesn't work

[gritty isle]

See the #1328820002945761433 channel. Is has all the information you need concerning the promotion.

[desert briar]

Can anyone help I didn’t violate tos

[gritty isle]

Okay, thanks for confirming that. Please go ahead and submit a ticket on this: https://support.streamlabs.com/hc/en-us/requests/new.

[desert briar]

Is there any streamlabs support number or email I can send to get a explanation as to why I was suspended

[gritty isle]

Only TikTok approves or revokes access. Streamlabs has no say in their decision and cannot see why a decision was made. You'll need to reach out to TikTok.

[desert briar]

Okay thank you

[gritty isle]

You're welcome.

[plush barn]

I am unable to stream from my console to Streamlabs console?

[remote portal]

hi that worked thanks 🙂

[opaque cargo]

how do I fix this?

[gritty isle]

YAY!!! You're welcome!

[gritty isle]

This issue has been affecting a few people lately and we've been unable to resolve it here. The staff would like you to open a ticket so they can gather information from your install to try and determine what causes this issue. Submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Unable how?

[remote portal]

i will try rememeber that if it does it again

[gritty isle]

If not, just come back here and search for your Discord ID and you'll find it.

[nova violet]

my streamlabs is not opening when trying to boot, ive restarted. uninstalled reinstalled an nothing any tips?

[plush barn]

It just won't stream to the app I have the sub and it wil say it is live but it won't show up on twitch

[twilit yoke]

Hello, can you buy just one theme or do you have to subscribe to the Ultra plan?

[gritty isle]

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

[wispy latch]

@nova violet We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[gritty isle]

The themes in the store are not for sale individually.

[twilit yoke]

"Alright, thank you because I was told it was possible."

[brave nimbus]

i dont know why but i cant open streamlabs at all. ive done al the youtube videos and deleted it multiple times still nothing can anyone help.

[wispy latch]

@brave nimbus We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[nova violet]

did not help at all

[twilit yoke]

"Do we lose what we acquired if we subscribe for just one month, or do we keep it?"

[gritty isle]

For futher questions concerning Streamlabs Ultra, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[twilit yoke]

tanks

[gritty isle]

You're welcome.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[mint parcel]

@gritty isle

I changed my payment method and nothing is working

[gritty isle]

You'll need to submit a ticket for assistance: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with payment issues in Discord.

[plush barn]

@gritty isle YOU ARE A GENIUS THAT WAS IT! haha I had no idea I was logged in that way

[gritty isle]

You're welcome!

[gritty isle]

Do you have Streamlabs Desktop installed on your C: drive?