#technical-support

1 messages · Page 141 of 1

rose junco
#

If you click on the eye next to Video Capture Device, does it go away?

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Ok, it should go away as soon as you connect that source to a device. What are you trying to stream, your desktop?

dreamy musk
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If I hit the eyes it's still there

rose junco
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What are you wanting you video capture devices to show?

dreamy musk
#

With eye clicked

rn_image_picker_lib_temp_8aa3970f-e9e0-40dc-bcc2-76c2a201ecf7.jpg
rose junco
dreamy musk
#

We found it. In the new update it added it to sponsor banner settings.

rose junco
#

ah ok. Happy you figured it out!

timid gazelle
#

I want to use my vampire overlay from SL PRO On My Streamlabs console but I don’t know how to

dreamy musk
#

Ty for your help

tranquil hatch
#

How do I hook up a Streamdeck to Streamlabs?

vagrant hornet
#

I'm about to start multi-streaming to Twitch and YouTube.
Is there a way to do Twitch Enhanced Broadcasting & YouTube?
I'm using the Streamlabs OBS plug in.

gusty umbra
vagrant hornet
# gusty umbra What is twitch enhanced broadcasting?

Is that not a feature in SLOBS Desktop?
It's a toggle for twitch streaming that allows the GPU to do multiple transcodes so the user can watch in 1080 / 720 / 480, more or less.
Since twitch doesn't Always do that.
YouTube does so it's not a thing of course.

gusty umbra
vagrant hornet
sage anvil
#

Bonjour, j'aurais besoin d'aide dès que je lance mon live cela me fait de la perte de packet sur Warzone

gusty umbra
opal cargo
#

wassup im trying to stream on kick thru Streamlabs but its keepd reconecting and disconecting. Help please!

sage anvil
vagrant hornet
gusty umbra
vagrant hornet
ionic harness
#

ok well I don't have "VOD Twitch" anymore -_- I don't understand.... I can't keep only my mic+game for the VOD..... it records also all the other sounds.....

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ionic harness
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Now I ve "VOD Twitch" back after logging out and in again

image.png
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Ok so now it seems working, that beavior is really weird

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gritty isle
gritty isle
ionic harness
ionic harness
gritty isle
wispy latchBOT
ionic harness
#

Done I think, thx

vagrant hornet
#

Also secondary question now, since you posted the Link area for the Ultra Role.

What is the Streamlabs discord bot do for our servers?

ionic harness
vagrant hornet
ionic harness
#

well for the moment i can t stream on kick/youtube, youtube maybe because ive to wait 24h, idk for kick yet, i can only stream on twitch and tiktok at once

abstract plazaBOT
gritty isle
gritty isle
gritty isle
silent crypt
#

Hello! I need some help with StreamLabs

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Should be an easy helping question, I want to clip videos from my Vertical Output while I am live on Twitch on my Horizontal Output! How would I be able to do this? I used the replay buffer tec and it only gives me the Horizontal Output and not Vertical Output. Is there something that I need to do? Or is there something that I am missing to get this to work?

sinful nexus
silent crypt
rain basin
#

can anyone please help me with connecting my tiktok to streamlabs? everytime i hit connect it doesnt do anything- iv tried all the support q&as and support ticket has given no response- thanks!

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

dusty wagon
#

anyone here know how to add youtube chat from streamlabs website to OBS? I attach the link to a web browser source but it doesn't work.

gritty isle
hardy coral
#

question when streaming is there way to see with in the game u are streaming when people type to you ? i went into obs and to overlay and all that is turned on

gritty isle
wispy latchBOT
#

@dusty wagon ```md

Sources not showing on your screen/stream?

  • You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.
gritty isle
#

And now I must go walk a very excited dog. 👋🏻

hardy coral
#

Can any one help me with this when streaming is there way to see with in the game u are streaming when people type to you ? i went into obs and to overlay and all that is turned on

gritty isle
hardy coral
dim talon
#

I need someone on the support team to remove my credit card info

meager glacier
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Do anyone know why my streamlab on twitch get uh frozen(minecraft java) every time i try to stream it like on an alt account on twitch it show my screen not working but on my main screen it work also the game captures don’t work for minecraft java? Dk if im saying this correct this is window 11 btw

gritty isle
gritty isle
desert briar
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hi for some reson my kick stream wont work when conected via stream labs says a url isuee

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is there a way i can fix this

hardy coral
drowsy sable
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im done trying everything an my stream keep lagging freezying need help asap

abstract plazaBOT
abstract plazaBOT
kindred grove
#

all my command ! do not work and same thingfor giveaway

abstract plazaBOT
dusty moth
#

Have you guys updated the obs plugin to have TikTok chat!

stray citrus
dusty moth
spring stirrup
#

I'm using streamlabs video editor and clicked export on a 1 min 27 second long video, it has been almost 24 hours and it won't finish exporting. Is there anyway i can cancel that?

lone coral
#

I would like to become a customer. Currently I multi stream to Twitch and YouTube. Sometimes I play on both my computer and my Xbox but not at the same time. There seems to be a console product and a pc product. The console product doesn’t seem to multicast which is something I need to have. What would your recommended solution or solutions be?

abstract plazaBOT
tough rapids
#

Does the Cloudbot work with Kick?

gritty isle
tough rapids
#

Will it eventually?

gritty isle
nova zealot
nova zealot
gritty isle
raw latch
#

How do I update the name? I wanted to update.

IMAGENS_ALEATORIAS.PNG
swift snow
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can @everyone help me? i cant login into stream labels !! where is the support in such a big company and the dont have a live support for real??

gritty isle
swift snow
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@gritty isle thank you and im so sorry! but im furstrating in the latest 2 dyas

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when im trying to install the stream labels it shows me this

image.png
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and then im pressing log in with the streamlabs id and it shows me this

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gritty isle
swift snow
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thats happenig after i press the button

raw latch
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@gritty isle How do I update the name? I wanted to update.

IMAGENS_ALEATORIAS.PNG
gritty isle
# swift snow thats happenig after i press the button

Please log in with the particular platform, like Twitch or YouTube rather than your Streamlabs ID. I understand that your Streamlabs ID is for your account. Logging in with the specific platform you want to use is the preferred option.

abstract plazaBOT
gritty isle
# raw latch <@301571565840236564> How do I update the name? I wanted to update.

If your primary platform is Twitch, you can change your Twitch channel name, log out in all Streamlabs products, and log back in and the system will update with your new Twitch name. If your primary platform is anything else, you can't change your Tip URL as it is bound to your Streamlabs account when you log in for the first time. The only way would be to join Streamlabs Ultra and then connect a domain to your account.

raw latch
stoic widget
#

Hello

raw latch
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and Youtube?

gritty isle
stoic widget
#

Rufus I need u help

swift snow
gritty isle
swift snow
#

@gritty isle but i cant find any source files to add on my obs

gritty isle
swift snow
gritty isle
# swift snow yes so i can have a live counter

The instructions you need are in that page you linked above. Add a Text Source, tick the Read from file option, and then navigate to the folder where you stored the Streamlabel files and select the one you want.

swift snow
gritty isle
swift snow
#

do i just have to select this one

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gritty isle
plush fractal
#

So the past few days I'm trying to stream on Streamlabs, every time I go for it my audio sounds either like a phone call, static like, robotic, so on. I've solved it once by clearing cache and restarting, but it'll happen again the next day. My audio is perfectly fine with OBS studio, settings are the same for both of them as well. Any insight as to why this is happening? It's a bit frustrating having to clear cache each time I want to stream, even then it doesn't work sometimes, yesterday I tried it audio still sounded bad but not as bad, cleared cache again, redid my settings and it was like I was streaming in slow motion, captured fine in the preview mode, but on actual twitch every single video element was in like slow motion.

swift snow
gritty isle
swift snow
gritty isle
swift snow
stoic widget
gritty isle
gritty isle
# stoic widget Hey Rufus dm me pls

We cannot provide support in Direct Messages, sorry. For moderation purposes, all support has to be performed here in Discord. Just state your issue.

stoic widget
#

I have a DC nitr0 to recive but

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I don't have a card pls help me 😿

Screenshot_2025-02-05-19-01-57-476_com.android.chrome.jpg Screenshot_2025-02-05-19-01-50-175_com.android.chrome.jpg
plush fractal
#

This is streamlabs support...

gritty isle
stoic widget
gritty isle
#

And anyway, that's a Discord feature and not a Streamlabs feature.

stoic widget
#

Dang

compact ermine
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Hi, could anyone help me with my stream labs? I'm confused as to how in my overlay my cam screen will show up in streaming and where the game will be shown? If that makes sense?

gritty isle
wispy latchBOT
#

@compact ermine ```md

Sources not showing on your screen/stream?

  • You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.
compact ermine
compact ermine
gritty isle
compact ermine
#

Oh. I reread what you said.

gritty isle
compact ermine
#

Like this?

gritty isle
compact ermine
#

Alright, done.

#

I'm not sure I did anything. When I turn my cam on, it should show up right where the cam spot is, shouldn't it?

gritty isle
compact ermine
#

Yes. So, it should be okay.

gritty isle
compact ermine
gritty isle
compact ermine
#

Sorry if this sounds stupid, but I record by pressing that red REC button at the bottom, right?

gritty isle
compact ermine
# gritty isle Correct.

It doesn't seem to do anything when I press it. How do I retrive the reccording when I make one?

#

The sound bars don't move up and down or anything to reflect sound?

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Or, I understand actually how to find it and pull it up. But I don't know why the sound doesn't move at all.

gritty isle
gritty isle
flat narwhal
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Viewers are having credit card issues today.

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Paypal is fine

compact ermine
#

Actually, never mind. I switched it to the right device. But maybe I have two audio devices that are the same? I turned it on to test, and a ringing noise started.

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When i stop talking, the sound bar keeps going up and down, like its picking up other sound? I don't know. Sorry.

gritty isle
gritty isle
compact ermine
gritty isle
#

I know I have one fan I have to turn off when I record or stream as its really loud.

dapper bridge
#

Is there a resolution for this issue ? <@&1310689969374760970>

gritty isle
dapper bridge
#

Users are experiencing issues with their audio on Vertical Outputs only while using Dual Output to go live. Our team is currently investigating this issue and we will be pushing a resolution very soon!

Is there a resolution for this issue ?

gritty isle
compact ermine
gritty isle
dapper bridge
#

Is it a time frame that issues usually get resolved ?

compact ermine
gritty isle
gritty isle
compact ermine
gritty isle
compact ermine
#

Or is it a sensitivity issue that's too high?

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Okay. It still does it, but with every little sound sometimes it starts up a ringing. I'll record.

gritty isle
#

Anyways, my work day is done, time for me to flee the office and go play in traffic.

compact ermine
#

I think I fixed it.

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Thanks for you help, but can anyone help me with this other audio issue I have?

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The sound my laptop makes (usually when its pushing itself, is being picked up. Does anyone else have this problem? How do you supress that noise?

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its like the laptop fans are really loud

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Figured it out!

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

gritty isle
#

Traffic was absolutely awful. I’m going to walk the dog, grab a beer and get back into Satisfactory. 🏭. I’ll not be available for support tonight.

blissful basin
#

Getting these characters infront of cloudbot commands

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harsh plaza
#

Hi there, my giveaways stopped detecting chat input about a week ago, I’ve tried authenticating with the dashboard a few times but still corner seem to work. Anyone have a similar issue?

tough garnet
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i need help, my streamlabs isnt getting my desktop audio, yes i have the setting set to my headphones

wide loom
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Hi, we are trying to stream to twitch and you tube IRL from an iOS mobile phone. We are Ultra subscribers, but it won’t go live. it LOOKS like we are, but it doesn’t even show up live on twitch at all, and you tube makes an event but will say it’s waiting for us to start the live. …we are scuba livestreamers, so we need to use iOS mobile and absolutely cannot use desktop to stream our dives in real time.

fleet pendant
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I'm new on PC can someone tell me how to stream on twitch

blazing ermine
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I seem to be stuck in some sort of loop where it wont let me log in. and my account was somehow connected solely to twitter but i logged in through twitch and now i cant reset my password login do anything please help

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is there an email or some more efficient way for some support

marble wind
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@desert briar streamlabs' paid re-streaming service can only redirect the video feed as-is, it can't reencode, so you'll need to use obs-studio with the obs-multi-rtmp plugin or the aitum multistream plugin, or maybe a paid restream.io subscription, i think they can do transcodes as well

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@desert briar youtube scales down to the nearest supported width, so if you stream at 1920x???, it'll reencode to "1080p", anything less than 1920 and it'll reencode to "720p"

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subjectively, i think "936p" is a waste, you're denying yourself the benefits of native 1080p while also not benefitting as much from a downscale as you would when downscaling to 720p

compact ermine
#

Okay, I thought my video cam was enabled but it looks like its not? Can anyone help me figure out to do that? It's just a black screen but it says its connected to my camera

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wait never mind

compact ermine
#

can anyone help me with mic audio feedback? How do you set your mixers settings?

sudden bronze
#

Just a quick question. Submitted a ticket about the 31st... About how long is a normal amount of wait time?

grim kindle
#

hi there. just wondering how to fix a little problem When i merge my kick account to labs, i input my name correctly however when its saved in SL its incorrect

hardy coral
#

is there a program that i can use while stream that will read to me my chaters or so i can see them on my game im playing

dusty moth
hardy coral
dusty moth
hardy coral
wet drum
#

Hello

I am using streamlabs for game streaming on YouTube

But streamlabs stoping the stream after 20 - 30 minutes

Please solve this problem @marble wind

abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

grim kindle
#

Hi and good morning , When i enter and merge my kick account to Slabs, i input my name correctly however when its saved in SLabs its incorrect, so i cant use SLabs with my kick name. Its doesnt put my underscores correctly , please help

abstract plazaBOT
grim kindle
#

ive put a ticket a week or so back

gritty isle
# grim kindle ive put a ticket a week or so back

If you put in a ticket, please work with the staff via the ticket. The staff prefers us Volunteers not duplicate troubleshooting efforts or potentially providing conflicting information. And the correct name for our software is Streamlabs Desktop, SLD if you like acronyms.

limpid pollen
gritty isle
limpid pollen
flat narwhal
#

I submitted a ticket but I did not get a confirmation email

gritty isle
gritty isle
raven thicket
#

Hi it does not show the option to link discord with streamlabss

gritty isle
glad aspen
#

I've been streaming on TikTok for around a week and a half now. A couple days ago my stream key randomly disappeared on Streamlabs and its asking me to apply for live access on TikTok again. Which I already have... I'm able to stream on TikTok Studio and my phone, but not Streamlabs. Any advice?

#

I've already unmerged, redownloaded every app, and remerged.

gritty isle
limpid pollen
gritty isle
limpid pollen
gritty isle
glad aspen
#

@gritty isle "Couldn't Apply because your live access is suspended for 5 days". I know thats not the case though because I am able to stream from other software/devices. I also sent an email to tiktok support and they said there are no violations or restrictions on my account.

gritty isle
# glad aspen <@301571565840236564> "Couldn't Apply because your live access is suspended for ...

Live Access via TikTok Studio or Live streaming with Streamlabs? The two permissions are different and having one does not automatically grant the other. It sounds like while you may have no restrictions on Live Access with TikTok Studio, something happened with your permission with Live streaming with Streamlabs. You'll need to reach back to TikTok. TikTok alone approves/revokes these access methods. Streamlabs has no input in their decision and we cannot "see" why TikTok made a particualr decision.

glad aspen
#

So TikTok is disallowing me from using Streamlabs OBS?

gritty isle
prisma rampart
#

can i stream to youtube from my console or is it only to twitch?

gritty isle
prisma rampart
#

thanks

gritty isle
solemn gate
clear tiger
#

Can somebody plz help me with something

gritty isle
abstract plazaBOT
solemn gate
#

we have all

image.png
glad aspen
# gritty isle That's what it sounds like if you're having to re-apply.

After reading complaints from many others. That's basically not gonna happen. TikTok is strongarming me into using their TikTok Live Studio which I can't. Its too poorly optimized and has no features in comparison to literally anything else. Countless other people say they got their live revoked 2 weeks in (just like me) and TikTok is refusing to allow it again. They haven't responded to my email in days now.

clear tiger
#

Can anyone help me I’m trying to find ways to stream using my meta quest 2 using streamlabs and I’ve seen how to videos but I can’t find the right one I can’t find a way to share my vr gameplay through the headset through streamlabs

grim kindle
gritty isle
gritty isle
# solemn gate we have all

What specifically isn't work through Shared Access? It looked like you image was from the Alert Box but mea culpa, I can't read the language used.

gritty isle
grim kindle
#

thanks for volenteering

gritty isle
hollow kindle
#

@gritty isle

gritty isle
#

@hollow kindle Please don't just ping me.

hollow kindle
#

ok

echo remnant
#

Guys I have issues, I am streaming throne and liberty normally but when I try to switch to valorant or marvel rivals my games start to stutter and crash and streamlabs are not working, how to fix this?

gritty isle
# echo remnant Guys I have issues, I am streaming throne and liberty normally but when I try to...

Can you try the steps below to see if they help?

  • First, please delete your game capture and quit Streamlabs Desktop.

  • Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

  • Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png).

  • Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

  • Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator.

  • Then add a new game capture and see if that works for you.

echo remnant
#

when I am trying to search for C:\ProgramData\obs-studio-hook it says nothing is found

gritty isle
echo remnant
#

I just deleted game capture as first step

#

I managed to find folder now through my PC

#

I don't see program data folder and your link shows me unknown.png

#

I see graphics hook 32 /64 and obs vulcan 32/64 in that folder so 4 files in total

#

So do you want me to delete anything inside that folder or like the whole OBS-Studio-Hook folder?

gritty isle
#

Sometime my copy/paste misses the image link, sorry.

echo remnant
#

ok perfect, I will restart my PC now, tell me do I need to pay attention to any specific settings when adding a new game capture?

gritty isle
echo remnant
#

Ok one more thing I wanted to ask you I am streaming multiple games, and I want my discord to be muted during that time but at the same time my streamlabs alerts are not being read during the stream, any way to fix this?

#

And what is better option for multiple games, to stream desktop or to switch and stream specific folder in game capture?

gritty isle
wispy latchBOT
gritty isle
unique rivet
#

hey my mic is getting registered, but the stream and recordings don't. can anyone help?

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blazing ermine
#

Why can i not log in or get a response via email from support. I literally am trying to give this company money and they wont take it.

gritty isle
blazing ermine
#

Understood.

gritty isle
glass rose
#

how do i delete my streamlabs account? its connected to an old one i dont have the log in information for and im stuck in a loop.

#

without contacting support and it taking days.

#

when will this platform get an actual support team that can help people

#

we all have a passion for this obviously or else we wouldn't be here. and to pay almost $200 a year for the ultra this is upsetting. we need to do better

gritty isle
#

If you have an active Streamlabs Ultra subscription, please link your discord per the tagged instructions below and gain access to the VIP Support channel, which is one of your subscriber benefits.

wispy latchBOT
sudden bronze
#

Hey sorry, I asked last night but how long before a ticket gets picked up usually? I submitted one about the 31st. No response yet

gritty isle
sudden bronze
#

Okay gotcha. I am in no rush really. But thank you

gritty isle
wet drum
#

Hello

I am using stream labs application for streaming in mobile

I am facing disconnection problem after 20 min of stream it's stoping automatically

Device: android 11 @gritty isle

wet drum
forest cedar
#

Can I go live to youtube on horizontal and vertical at the same time?

gritty isle
gritty isle
forest cedar
#

Thank you. I have dual output on. How do I stream on both vertical als horizontal?

gritty isle
tropic terrace
#

Dear friends when time I can open live in streamlabs obs publisher board doesnt saw live hours

Adsz.png
ivory egret
#

Question for yall, setting up Alerts for Kick intergration, is there a message template for if someone gifts a number of subs? vs the one that says it was gifted to etc etc

#

I tend to get multiple gifteds, so id like it t be like {gifter} gifted {Amount of subs}

late breach
#

does anyone know what to do if your alerts are inaudible even when they're not muted? I'm using streamlabs on mac and have my alerts set to monitor only (mute output) with volume at 0.45. when I have streamlabs open on my web browser to edit my alerts over there, I can hear the audio just fine, but when I go back into the streamlabs application it's silent (even though its not set to mute). I tried restarting streamlabs and still no luck!

ivory egret
#

Also with streamlabs now having kick intergration how Do I see my chat

glossy garden
#

I am trying to capture my screen on my MAC and the screen is just black

hardy coral
#

is there a way to stream from streamlabs to twitch and utube at same time and how . i went into streamlabs and connected my utube

abstract plazaBOT
proper totem
amber kestrel
#

Hello i was wondering where i could find my twitch vod in andvanced settings so i can take certain audio out to be able to make clips of just my audio and gameplay

gritty isle
crude schooner
#

having some stream setup issues. when i close app then open app i have to re-log in and setup like i just downloaded the app

gritty isle
# crude schooner having some stream setup issues. when i close app then open app i have to re-log...

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

wet basalt
#

hi everyone, anyone running into an issue with connecting to chat? seems to be an issue and unsure if its just me or if its streamlabs in general.

plush fractal
#

So the past few days I'm trying to stream on Streamlabs, every time I go for it my audio sounds either like a phone call, static like, robotic, so on. I've solved it once by clearing cache and restarting, but it'll happen again the next day. My audio is perfectly fine with OBS studio, settings are the same for both of them as well. Any insight as to why this is happening? It's a bit frustrating having to clear cache each time I want to stream, even then it doesn't work sometimes, yesterday I tried it audio still sounded bad but not as bad, cleared cache again, redid my settings and it was like I was streaming in slow motion, captured fine in the preview mode, but on actual twitch every single video element was in like slow motion.

wicked summit
#

Hello, I tried to stream as usual on twitch and youtube at the same time, at the launch of the live I get this message : broadcast server connection failed (cf screenshot)
I tried to stream on youtube only then on twitch only but the problem persists. I've also turned my PC off and on again, and tried uninstalling and reinstalling
I don't know what to do... can someone help me here ? THX ❤️

PS : I also did the "troubleshooting going live issues in streamlabs desktop" tuto but didnt help

bug_wtf.png
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

scenic cave
#

Why does my pc goes to sleep everytime I use stream labs?

crude herald
#

Dual output was working fine for me. Now when I ty and go live to tikok and twitch it shows it like I am but my twitch is not going live, I am logged into streamlabs with twitch, any help?

cursive rain
#

Hello. I am looking for a little bit of help. I am doing IRL streams while driving around tokyo and using the streamlabs app on an ios device. I have been unable to effeciently interact with my chat as I can't be driving and reading chat at the same time. Is there a way to do TTS for my entire twitch chat through the ios app?

#

Also is it possible for the streamlabs streaming app to run while in the background without disconnecting the stream? if so I can run a third party app that needs to be up at the same time.

teal ibex
#

Is anyone there ?

#

I need some help.

wet drum
teal ibex
#

I'm trying to play a quick video clip on my stream deck to both vertical and horizontal duel stream.

#

But it is not working for both stream outputs. Can someone help me

#

Anyone there ?

cursive rain
silver flicker
#

I am having the same issue, did u find a fix?

teal ibex
silver flicker
#

Hello you wonderful people. OId man here. I signed up for streamlabs console and when I go live it says "an error occurred" and appears to do nothing. Now in the top right of the screen there is a small version of the stream, along with the chat which is working but nothing on the main screen and the alerts are not working. What am I doing wrong and how can I fix it? Thank you!

cursive rain
teal ibex
cursive rain
#

i just use the display capture

teal ibex
rain basin
#

Day 6 of waiting for a reply for help in here or from a support ticket. Yikes

thick fractal
#

can anyone help me figure out how to change the veiwing screen size in streamlabs?

grand nova
#

streamlab says im banned for 7 days on titkok, but i checked and im not banned, and i can go live on tiktok studio just fine

thick fractal
#

See image

IMG_0656.jpg
undone pawn
#

Does Streamlabs Console work for ps5 streamers or only Xbox?

gritty isle
gritty isle
# thick fractal See image

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example if it shows 1080x1920, change it to 1920x1080.

gritty isle
thick fractal
thick fractal
wet drum
rare fractal
#

Heyyo, I'm trying to set this up and I downloaded various themes. Now I see remnants of themes leaving chat box styles and stuff behind and I dont know how to reset everything. I've tried "create scene collection" but I'm still seeing stuff leftover.

Is there a way I can start fresh or reset? Do I need to uninstall and reinstall Streamlabs Desktop?

tall swallow
#

Can someone help me with this? i keep getting this error right before going live.
im on my MAC M3 IOS desktop and i am on advanced settings and this photo pops up right before its about to go live then doesnt.

Image_2-6-25_at_3.40_PM.jpeg
abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

abstract plazaBOT
barren hull
#

Why do I see alerts but someone else doesn't? We use the same link

hexed perch
#

Last Friday I went live and my stream was dropped twice (I had excellent internet connection, full ping for my game, we couldn't find any issues or reasons for it to drop my stream). Today I decided to update my stream key to see if that helps, and then decided to run a quick private stream to check settings.

It no longer gives me the box to adjust stream title and description and settings. I have no idea what changed aside from the stream key, and I can't imagine that'd change such a thing? Please, help me figure out what I need to switch. O_O

grand fractal
#

Hello

#

could you fix the streamleabs but

#

@everyone

gritty isle
grand fractal
gritty isle
grand fractal
gritty isle
grand fractal
gritty isle
grand fractal
#

because it won't let me send the message

#

@gritty isle

gritty isle
worthy falcon
#

hell yeah i need some help

weary ingot
#

hello, is it still recommended to use socket api to read donations or register for the api program? it looks like socket api has outdated features

gritty isle
weary ingot
#

thank you!

icy estuary
#

When you open a broadcast from mobile, you cannot catch the game. Can you help me?

Ek_Acklama_2025-02-07_232131.png
gritty isle
worthy falcon
#

My current issue is that i came to try out streamlabs OBS, I installed it and tweaked around with it just fine. I turn my pc off, came back to it looking like this. All the tabs stuff is gone and i cant seem to figure out what is going on lmao

image.png
grand fractal
gritty isle
glossy badge
#

I have 2 YouTube channels under one account how do I select the channel I wanna stream on for YouTube

gritty isle
# grand fractal friend you didn't see my message I told you it won't let me send the message

#community-support is a place that everyone within the community can help out one another. If you wish to speak to a Streamlabs Technical Support or Customer Service agent, please 📨 Send us an email here.

If you are an Ultra subscriber, link your Discord account to access the #ultra-support channel

DO

  • Send one message explaining your issue.
  • Add screenshots/error messages to your initial message.
  • Help others if you know the answer to the question.
  • Check out our #1173605643484139591 and/or Submit a ticket.

DON'T

  • Spam the channel.
  • Share sensitive information (email, logs, etc.).
  • Screenshare/allow someone else access of your computer/device/account.

We have Volunteers that devote their free time to help people in the channel. They are not employees. They do not screenshare, DM, or hop into calls with individuals. If you need that type of assistance, please 📨 Send us an email here.

icy estuary
#

I am using android
@gritty isle

gritty isle
gritty isle
worthy falcon
icy estuary
#

@gritty isleattached screen share

gritty isle
glossy badge
icy estuary
grand fractal
#

@gritty isle It won't let me send the message damn

gritty isle
gritty isle
icy estuary
glossy badge
gritty isle
# glossy badge you mean custom destination

If you have an active Streamlabs Ultra subscription, you can add the other channel as a Custom Destination.

If you don't have an active Streamlabs Ultra subscription, go to Settings > Stream > scroll alll the way down > Click 'Stream to custom ingest'.

grand fractal
#

@gritty isle Why does he censor a word that has nothing wrong with it?

gritty isle
gritty isle
oak void
#

My card expired on the account where I had my domain. I renewed it but now my atreamlabs site doesn’t load under my custom dominan

gritty isle
icy estuary
#

Has anyone encountered this problem on mobile before? Can you help?

gritty isle
gritty isle
grand fractal
icy estuary
#

@gritty isleI did it but it didn't work, I tried it many times, the size is the same

gritty isle
hexed perch
#

Hey Rufus! Can I pick your brain on this situation, please?

Last week I couldn't get stream to work, but hey, it recorded and I was able to upload that later – yay!

So I just updated my stream key (from YouTube) to see if that'll solve the issue. But now when I want to test things and click "go live" in StreamLabs, it no longer gives me the option for title, description, thumbnail, etc. It just straight-up goes live (instead of letting me stream privately to test). And if I want to adjust things, it seems like I need to have YouTube stream open too, which defeats all my settings I'd had in Streamlabs.

I have no idea how that changed, but the only thing I did was update the stream key. How do I get that option box back? I'm guessing there's a setting I need to toggle?

gritty isle
icy estuary
#

@gritty isleI created it in a new scene, same problem

gritty isle
icy estuary
#

@gritty isleI hope they solve it

hexed perch
gritty isle
wispy latchBOT
hexed perch
gritty isle
unborn rapids
#

I have not been able to stream for the last 2 days. When I hit the go Live button a Streaming Error Big Red X and an OK button. Tried to schedule one and same issue.
I have been streaming for 3 months. I deleted the App in Windows 11 and reinstalled it. Log out and logged back in

#

Any ideas?

gritty isle
# unborn rapids

Let's check a few settings.

At Settings > Output > Recording, is the Recording Path a valid path and can you create files in that folder?

At Settings > Advanced > Video, is the Color Format set to NV12, the YUV Color Space set to Rec. 709, and the YUV Color Range set to Limited?

At Settings > Advanced > Recording, is the Filename Formatting set to %CCYY-%MM-%DD %hh-%mm-%ss?

Back at Settings > Output > Replay Buffer, is the Replay Buffer enabled? If so, disable it.

One customer was able to resolve this by emptying the contents of their Windows temp folder.

unborn rapids
#

Yes - Yes - Yes - No - I tried it - deleted everything but my Norton file.

rose junco
unborn rapids
#

OK this is my Error now :

image.png
gritty isle
gritty isle
unborn rapids
#

No

gritty isle
# unborn rapids No

The you should click the Go Live button to the right of the Calendar button. I would also go into your YouTube Studio, click Content, click Live, and delete all the Upcoming live streams if any are there. Multiple of those can cause issues as well.

unborn rapids
#

Ill try thank you

gritty isle
gritty isle
orchid magnet
#

Commands not working even though cloudbot is turned on

obtuse oak
#

do anyoine know how to fix this?

Screenshot_2025-02-07_163806.png
gritty isle
obtuse oak
#

yes

gritty isle
# obtuse oak yes

Log out of Streamlabs Desktiop, the Streamlabs web site and any and all other Streamlabs services you use.

Quit Streamlabs Desktop.

Then follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

Launch Streamlabs Desktop and log in with your YouTube.

Pay attention during the onboarding, you may be presented a dialog box that say Streamlabs already has a number of permissions but need some other permissions. Be sure to tick each of those boxes and continue the onboarding.

abstract plazaBOT
unborn rapids
#

OK Rufus, first off thank you for any help you provide. I am clicking on the "Go Love" button. I still get the error. What happens if I delete the Cache ? Just means I have to set everything back up? I dont care about that. My Calander is messed up. I schedule Streams and since Jan 21, Doesnt matter what day I set for a schedule, it always goes to Jan 21. So all of my schedules are located in there . Something is corrupt, so I might as well delete and start over.

gritty isle
unborn rapids
#

Nope Nothing in there. Just all of my live videos. No upcoming. I just rechecked back to the 1st of the year

gritty isle
vague vale
#

whenever i go live, people on opera gx get this message (including myself)

image.png
unborn rapids
#

I have scheduled streams in the past. My normal course is to schedule 1 day ahead of time. I currently do not have any scheduled. I am trying to use the Go Live button. Anything to be able to go live. I tried to schedule - doesnt work - I tried to go live - doesnt work

gritty isle
gritty isle
vague vale
#

my bitrate is set to 6000 exactly, is that too high?

gritty isle
unborn rapids
#

When I click "Go Live" I get the Go Live Box. Shows my YouTube , Event everything looks good/Normal. I confirm and go live and get the error

image.png image.png
vague vale
#

i also cant watch on mobile, so idk if its a mobile issue, a friend of mine has the same issue on opera GX, ill try what u said but idk if it would work

gritty isle
unborn rapids
#

1.17.0

gritty isle
# unborn rapids 1.17.0

Quit Streamlabs Desktop. Download a fresh Streamlabs Desktop installer. Run the installer as administrator and let it install over your existing installion - no need to uninstall first. At the end of the installer, don't let it launch Streamlabs Desktop, but rather quit the installer and reboot your PC. Once your PC is back up, please try again.

unborn rapids
#

ok be back in a couple. Again, Thank you for your help.

vague vale
gritty isle
late gulch
#

Why is this a problem when linking Stream Labs to PayPal?

image.png
unborn rapids
#

Darn it. Same error. Downloaded fresh version. Ran as administrator, Did not let it startup, Rebooted computer, (I9) Launched the Desktop. Clicked on Go Line and then confirmed and Go Live, Error

gritty isle
gritty isle
vague vale
gritty isle
unborn rapids
#

I now have one on Feb 7 today, All of the ones on here are live streams. But no schedules that did not turn into a stream.

image.png
vague vale
gritty isle
gritty isle
unborn rapids
#

I tried it did not let me. There is no Youtube schedule in my Youtube

gritty isle
vague vale
unborn rapids
#

There is no delete button on it.

gritty isle
low vigil
#

i need help with stream labs :c
I don't understand what's going on with my stream labs, now that I'm back from a trip I tried to do live streaming but I'm having problems with frame drops and I don't understand why it is, I touched the settings and it's worse now and I don't know what to do, please help me :c

vague vale
gritty isle
vague vale
gritty isle
# unborn rapids There is no delete button on it.

Okay, shot in the dark here, let's refresh the connection between Streamlabs and YouTube:

  1. Log out of Streamlabs Desktop.
  2. Log out of the Streamlabs web site on every device you access it with by clicking your Profile Picture in the upper right and choose Log out.
  3. Then follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the YouTube section.
  4. Log back in in Streamlabs Desktop and go through the onboarding and then try again to go live.
gritty isle
gritty isle
low vigil
gritty isle
# low vigil yotube

And Streamlabs Desktop is reporting dropped frames or is it just some visual issue you're seeing?

low vigil
#

That didn't happen before

gritty isle
low vigil
#

how

gritty isle
# low vigil how

Go into the settings for teh game and set the FPS to 60 or 120. I don't know how to do that for every game, sorry.

low vigil
#

the game run so good without streamlabs open

low vigil
gritty isle
vague vale
#

where do i get this

image.png
gritty isle
vague vale
gentle pike
#

The encoder NVENC New seems to be crashing with 5080, does anyone know if it supports it? After about 30-1 hour of streaming, my screens go black and my game crashes and stream labs obs crashes and says this

Streamlabs_OBS_d1x0SK2gqq.png
#

Is it because it doesn’t support the 5080 driver yet or something?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

fickle mango
#

Should I be able to see both my background scene and video capture scene. I have them setup but they are not there at the same time in order to size them?

astral yacht
#

Hi everyone! I’m currently having some issues with streamlabs that I’m hoping to find some answers for.

First, about a year ago Streamlabs quit notifying me of new follows on Twitch. It’s not a deal breaker; I’ve made it this long without the notifications coming through my streamlabs dashboard but I’d like to know when someone follows me so I can give them a shoutout. I’ve unlinked-relinked my account, even reinstalled Streamlabs onto a new PC that I run my stream through hoping to fix the issue, but still nothing. Any ideas on how I can go about fixing this bug?

Also, every time I go live on Streamlabs, it defaults my title and game played on Twitch to a title and game I haven’t played in a few months. I have to go live with the faulty title and game selected, then go back and edit it for the changes to take place. How can I fix my issues I’m having?

solemn gate
#

Hello
the problem is as follows, all alerts that he created in streamlabs work for my editor, i.e. he copies them to obs > browser source and everything is displayed on the stage. The biggest problem is that I do the same in obs and there are zero results. Zero notifications, zero interactions on the streamlabs >< obs route. Additionally, something strange is happening with my streamlabs account, 2 editors have access to the account and none of them are displayed in the access tabs.

grand fractal
#

@gritty isle md pls

carmine rover
#

streamlabs not letting me pay for ultra

gritty isle
grand fractal
#

@gritty isle How do I get netro, can you help me?

gritty isle
# grand fractal One question, are you a bot?

I’m a meat popsicle. And no, I cannot assist you with the promotion. Please read the #1328820002945761433 channel. It literally has all the information you need, the eligibility requirements, the link to claim the promotion, and a link to submit a ticket if necessary. There is literally nothing I can do for you at this time.

gritty isle
grand fractal
gritty isle
grand fractal
#

@gritty isle are you a bot answer my Are you a bot answer my question or are you the one in your profile

#

@gritty isle there they give netro for free

gritty isle
grand fractal
#

@gritty isle

gritty isle
grand fractal
#

Ok, I'm sorry, your way of speaking seems like that of a bot.

grand fractal
gritty isle
grand fractal
unique mauve
#

ive been having this issue for a while and have reinstalled a few times but it still happens
when i open streamlabs and it fully loads my screen goes black and freezes for a little, then my drivers crash, ive tried reinstalling, troubleshooting, etc
does anyone know if theres a way to fix this?

wispy latchBOT
blissful basin
#

Hi, i still need help with my Cloudbot putting random characters infront of the commands

image.png
lofty river
#

Hey would anybody know why I keep having this pop up when I try to open my collection imported from OBS?

image.png
short ocean
#

Hi, can somebody help? When i Try to capture game audio with Application Audio Source, when i try to select the game on "window" the game doesn't appear to select. What can i do

lofty river
#

1738985469-f0113e09-b0eb-4546-b6c3-375b643cfd1b

slow basalt
#

So everytime I stream a game that I'm able to play with any glitches. My stream gets chopped up. And I get these notifications. Any help?

image.png
worn steeple
#

Hello I saw new update saying kick integration is available , but when I try to multi stream I don't see kick . Could any help

analog ginkgo
#

hello im having troubles when it comes to the collab cam. it crashes the app very quickly, sometimes doesn't pick up audio input, sometimes has insane latency, im talking 50+ seconds. is this about my macbook m2 max 32gb unified memory or is it a software issue? thanks

weak nova
#

hay so im trying to stream with stream labs and i cant figer out how to muilti stream to twich and youtube and streamlabes is giveing me a lot of ishues right now like i need to set yotube bit right diffrint and twich diffrint and then the titile and everything dont work and just ovra being a pain in the but and yes i did buy the ultra plan i just need help how to set up and also i have a full amd pc

#

and the only resion im asking is cus i cant find anything on youtube to help me out

flint inlet
#

Not sure what's going on, but when I stream games my CPU or something bottlenecks to the point that my computer is unplayable. It's not a hardware issue that I'm aware of, as I've streamed before with no issues on this PC before.

abstract plazaBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

abstract plazaBOT
gentle pike
#

Streamlabs OBS seem to keep crashing using the 5080, after about some stream time the screens black screen and the obs and game crashes

abstract plazaBOT
uneven blade
#

I multi stream on twitch, YouTube, YouTube vertical and TikTok. I have all my alerts set up and they all work other than when someone does a super chat everything is set up correctly, but the alert does not go off and it doesn’t show up in my recent events in streamLabs as well. I use OBS but StreamLabs for all my alerts.

elfin rune
#

why can i not go live??

Streamlabs_OBS_cYVrhZLhzZ.png
elder jolt
#

Heyy, I had like 6 scenes all made and microphones and webcams added to Streamlabs. I bought a streamdeck and tried to put in the scenes, when I clicked 1 scene on the streamdeck ALL my scenes and EVERYTHING in streamlabs just got lost. Does anyone know how I can revert this?

#

like even my alerts are gone. Pls dm me if you can help me

gusty badge
#

Is anyone able to assist with an issue I keep running into when enabling Kick as a multi-stream output? I use Dual Output mode so I can send a vertical output to TikTok so I'm not sure if that's the issue but I have Twitch, YouTube and Kick setup as horizontal outputs as well. Once I have everything configured and click "Confirm & Go Live", it seems to successfully setup each streaming output source but then errors out on the "Configure the Dual output service" step. I can see that all of the streaming services are properly updated with the stream title, so that part is working. It's just the Dual Output service configuration that always errors out when Kick is enabled. I've attached a screenshot of the error.

I'd also like to add that I've tried numerous things to address this. I've tried quitting and re-running Steamlabs OBS, creating a new scene collection, and even uninstalling and reinstalling Streamlabs OBS but nothing has fixed the issue.

Screenshot_2025-02-06_093553.png
worn laurel
#

I have macbook Pro 2012, macOS VERSION 10.15.7 . where can i download version obs version 28.03? i have not found a site ?

weak nova
#

how can i set the bit rite for youtub seprtly on stream labs? from twich wich is the main ?

fervent reef
#

Hi am having problem getting my layout onto my xbox just cnt get it to work any help would be great thank you

keen rain
#

Where do I enter stream keys for each individual platform with Ultra?

gusty umbra
keen rain
gusty umbra
austere quarry
#

I keep trying to get this working but it doesnt stick

keen rain
astral helm
#

Hi there. Reaching out because I don't know what to do. I have been trying to get access to stream tiktok with streamlabs for 4 days and it keeps denying me. I have almost 14k followers on tiktok, stream often on there, and i also stream on twitch. I genuinely don't know why it keeps denying me. Is this happening to anyone else? Does anyone know what I can do???

20250206_201346.jpg
simple sand
abstract plazaBOT
thorny arrow
#

Hey guys, how do I like, connect to my chat, it's being weird

image.png
sterile knoll
#

How do I make it that the alert box is audible for both viewers and the streamer? Because I had to make an adjustment where only the chat can hear the alert notifications but it won't be audible for me

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

remote adder
#

may i speak with someone about a technical issue i have been having?

#

I apologize if this is not the correct forum to ask this, but when using video editor i cut the videos and place transitions, everything plays right but when i export the video the audio is desynced at the point of the transitions.

rare timber
#

Hello, a person close to me is experiencing this, does anyone know of a solution, I already tried reinstalling.

ancient anvil
#

Hello, I'm having issues with getting the music widget to work. I had it one time and it just stopped mid stream.

rare timber
#

help me pls

sly sun
#

Hi a person I mod for events' feed is not updating the subs or follows, and is only showing bits and donation. I've had him log out and resign, and log out of all devices and go to twitch connections disconnect streamlabs it and log back on the site. I had him follow the reply and still no didnt work

median sorrel
#

Good morning, I integrated streamlabs with livepix, but when there is a donation it appears both in the livepix history and in the streamlabs history. However, the alert does not appear in the obs, when you go to streamlabs and manually enter it, it appears, but it does not appear at the time of donation. And we tested from streamlabs itself that it correctly sends the action to display in obs. However, after it is not activated alone.

cyan sandal
#

Hey, ive been told by many ppl and even tried myself, that on my tip page (streamlabs credit card one) it gives an error when people try saying transaction failed, plese try another method such as paypal. Was hoping someone knew how to help fix this

lament juniper
#

Sooo uh my goofy ass showed my chat url on stream. Is there a way to change it?

#

Also would like to know what harm can be done to me.

desert briar
#

every time I press to claim it doesn't go to the link page

gusty umbra
dusty tiger
#

I by mistake maade my preview and gameplay black and white. Can someone help me fix this issue. It is the only reason Im not streaming right now.

weak nova
#

they need to add a way to change bit right for the ultra users for muliti stream for when your streaming to twich and yotube as im only able to change twich

marble wind
#

@weak nova if you want to stream to youtube and twitch at different bit rates, use a different service, like restream, or the obs-multi-rtmp plugin for obs-studio

#

@dusty tiger if you mean you added a color correction filter, open Filters and remove it

maiden wharf
#

"the request to the platform failed" when ever i go live

dusty tiger
midnight umbra
#

Hi, I'm having trouble with my Minifeed. It isn't updating any of the Twitch activity, so I'm not getting any follower notifications. The Twitch Chat is still working and I still get donations through the streamlabs UI but my followers aren't being tracked. I've looked around YT and Reddit for solutions to little avail. Please help

#

I found a solution from earlier this year. I am testing whether it works in this channel

#

The solution did not work, my minifeed did not update when I had someone follow me on Twitch. I had someone follow me after attempting the fix

abstract plazaBOT
untold topaz
#

Hey people I'm having trouble with streamlabs console everytime I try to unlink my twitch account it says something is wrong. I've unlinked it from streamlabs desktop etc. Basically I changed my twitch name and its still displaying the old one which is causing it not to work when streaming?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

dapper saddle
#

Ham

chilly briar
#

i cant claim the discord promo

abstract plazaBOT
gritty isle
abstract plazaBOT
river thorn
#

Hi, I'm having issues with game capture--tried searching in the known issues and nothing comes up, unless I'm doing it wrong x.x

gritty isle
hollow zealot
#

guys i need help asap

abstract plazaBOT
plain knoll
#

hey can someone please tell me how to get to the settintgs to adjust how long my clip clips back on the highlighter

#

please

flint ravine
#

yoooooooooooooooo

#

i need help

low oyster
#

these two won’t link? My stream labs is connected to my twitch and I am playing on Xbox

tepid temple
#

Hallo liebes Supportteam, seit heute funktioniert meine Alert-Box nicht mehr mit Twitch Subs. Ich habe alle Verbindungen bereits neu gemacht und auch eine neue Browserquelle in OBS eingefügt. Aber nichts funktioniert. Ein Test funktioniert. Aber jeder Sub, Follow, oder anderes wird nicht angezeigt. Bitte um Hilfe

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

violet wing
#

Hey can anyone help me figure out why I’ve been getting charged $5.99 a month from Streamlabs since at least February of 2022 when I don’t have an active account?

gray heart
#

Does anyone know why my Logitech webcam only shows in black and white? But on TikTok studio i have color

sleek matrix
#

Hey, I just finished setting up stream labs console (I believe) and I click stream on my Xbox and it says on my computer that I'm live. So, I go to check what it looks like on twitch and it says that I am not online. What should I do?

bright rock
#

Hi! i've been streaming to TikTok with Streamlabs for the last few months, my viewers have been reporting that my stream will start to freeze and lag constantly .

Is there a way to see detailed performance stats inside of streamlabs so I can pinpoint what the issue is?

I am streaming on a Macbook Pro M1 Max with 64gb of ram at 720x1280 at 60fps at 4500kbps, my internet upload speed is 18Mbps.

I'd love to know if anyone has any insights of this!

hoary wagon
#

Hello everyone! I was seeking help with the streamlabs desktop no showing anything at all open opening app here is what Im look at currently

#

Ive tried restarting, unistalling, et and it still just shows this empty screen\

gritty isle
violet wing
tepid temple
#

Hello dear support team, as of today my alert box no longer works with Twitch subs. I have already reconnected all connections and also added a new browser source in OBS. But nothing works. A test works. But every sub, follow, or other thing is not displayed. Please help

amber patrol
#

I have successfully separated the audio sources, but I'm struggling to determine the correct method to get the browser source to transmit audio through on the live stream. I've tried a few different settings and configurations, but the browser audio still isn’t being picked up. Any tips or guidance on how to enable that audio for streaming would be greatly appreciated!

proud turret
#

Does anybody know a way for me to apply image stabilization to the OpenVR Capture in Streamlabs?

#

stabilization is not an issue if I stream from Oculus Mirror but if I'm using Virtual Desktop to connect then the stabilization from Mirror isn't available to me

abstract plazaBOT
hollow marsh
#

Hi. I would like to multistream on Streamlabs Mobile. My Target is Twitch x Tiktok. But I need a tiktok streamkey to stream which I don't need on the desktop version. How to I fix this/get the streamkey for Streamlabs Mobile?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

blissful basin
#

Hi, how do I remove the special characters added by Cloudbot putting infront of the commands

Screenshot_2025-02-05_205232.png
abstract plazaBOT
merry hound
#

I'm having trouble with my Minifeed. It isn't updating any of the Twitch activity, so I'm not getting any follower notifications. The Twitch Chat is still working and I still get donations through the streamlabs UI but my followers aren't being tracked.

proper pasture
#

Hello! Im working on iPhone and MacBook and I need to use the “camera continuity” feature to put the iPhone camera on my streamlabs scene, however when I do that it only pops it horizontally not vertically! I need it vertical for TikTok streams, thank you!

gritty isle
blissful basin
gritty isle
gritty isle
# merry hound I'm having trouble with my Minifeed. It isn't updating any of the Twitch activit...

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

  8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

gritty isle
proper pasture
#

Thanks for the reply! It does change from landscape to portrait but it doesn’t show the complete image, when it’s on portrait it’s still on 1920x1080p therefore I see a small portion of the camera view not the whole, I don’t know if I’m explaining myself correctly sorry!

gritty isle
proper pasture
#

Yes! Vídeo capture source, selecting the camera

#

There is a resolution setting but it doesn’t let me go portrait

gritty isle
blissful basin
hollow flare
#

i cant make the screen smaller

image.png
proper pasture
merry hound
gritty isle
gritty isle
blissful basin
merry hound
hollow flare
gritty isle
hard belfry
#

who cant help me plsss

merry hound
gritty isle
gritty isle
hollow flare
merry hound
gritty isle
hollow flare
gritty isle
# hollow flare like this?

Do you have the Streamlabs Desktop window maximized? If so, there may not be enough room. Make it a window and then try again.

hollow flare
gritty isle
merry hound
gritty isle
merry hound
gritty isle
# merry hound yes

Are you using Streamlabs Desktop or OBS Studio or something else? No right or wrong answer here.

merry hound
gritty isle
merry hound
sudden oar
#

Hi everyone, how can I manually add bits cheered to my overview? There's some data missing. I'd love to be able to manually add them to the overview just like with tips!

gritty isle
gritty isle
sudden oar
merry hound
gritty isle
# merry hound not

That should be fine; just wanted to make sure that Follows was checked.

gritty isle
# merry hound not

Please screen shot the last 5 recent events from the Recents Events page please.

merry hound
gritty isle
# merry hound

Okay, let me ask the staff to check your account in the Streamlabs systems and see if there is any issue. I can test follow you but I'd rather wait for this check and an unfollow and refollow won't trigger an event. That's done to prevent spamming.

merry hound
gritty isle
hard belfry
#

@gritty isle can i write you on private message ?

gritty isle
gritty isle
tender roost
#

Hi, can i ask, why i can't change channel in streamlabs mobile?

Screenshot_20250211_000306_Chrome.jpg Screenshot_20250211_000246_Streamlabs.jpg
#

Is this impossible to change?

gritty isle
# merry hound ok thx u

Okay, they reset your widgets in the backend and it appears that resolved the issue. You should now see two new followers.

gritty isle
merry hound
tender roost
gritty isle
merry hound
#

it work now thx u

true violet
#

hi! using collab cam but my guests are facing an echo - i believe its from the output of my computer?

gritty isle
gritty isle
wispy latchBOT
#

@true violet ```md

Having a problem where an echo is being heard on your stream?```

  • Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off https://i.imgur.com/TMR36co.png
  • They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: https://i.imgur.com/bbh5oyx.png
  • If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
  • Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: https://i.imgur.com/3xNWNg0.png
tender roost
desert briar
#

can anybody help with the chat

image.png
gritty isle
gritty isle
desert briar
gritty isle
tender roost
#

Because it is easy to change channel in streamlabs account setting(pc), but why i can't change channel in mobile, it has to some options to change channel.

gritty isle
gritty isle
tender roost
gritty isle
# tender roost Huh, it is complicated.

Yes. Your Primary account holds all your Streamlabs data, like the cloud backup of your Scenes and Sources, Widget settings, Tip/Donation history, Merch Store items and history, Cloudbot settings, etc. If you're logged in with the Primary directly, like you were, you have all that 'open' and thus the system can't remove it. If you set up your Streamlabs ID, all that data then goes under your Streamlabs ID and not your Primary account, so it makes changing the Primary easier.

tender roost
fossil marten
#

Hello

I am trying to link my domain to streamlabs custom website, and it loads forever there.
Before it proposed reaching customer support to help me, but the window didn't appear either

#

When I click here it stacks on loading

image.png
tender roost
#

Also why i can't see my stream.

Screenshot_20250211_005519_YouTube.jpg
gritty isle
fossil marten
#

@gritty isle yes, I have

gritty isle
# fossil marten <@301571565840236564> yes, I have

Great and thank you for being a subscriber! ultra

Please link your Discord per the tagged instructions below and ask again over in the VIP Support channel, which is one of your subscriber benefits. Only the staff can assist with custom domain issues.

wispy latchBOT
tender roost
gritty isle
tender roost
#

No

gritty isle
tender roost
stray citrus
gritty isle
gritty isle
brittle bloom
#

Hello , i have a little problem, i use Window Capture, and i want to add Sound capture from it, there is any chance to do this? or i Capture One game, and add Voice capture from it, and switch game to another i need manualy select it. I lf smthn its change sound capture automaticly from screen capture(i hope its english enaugh)

tender roost
gritty isle
tender roost
#

I changed this.

Screenshot_20250211_011715_Streamlabs.jpg
gritty isle
# tender roost

Ah, Android. Did you add the Screen Share layer to your scene?

tender roost
#

Yeah

#

I did work and watch yesterday but for some reason, it can't let me play.

gritty isle
tender roost
#

Still not working.

#

Well, i should change something both streamlabs settings.

Thanks for anyway.

gritty isle
hoary wagon
#

Good morning everyone! So i posted before but I was wondring if anyone can help me fix this issue im having where I open streamlabs the editor is completely blank. I dont know how to fix this

Screenshot_2025-02-09_at_6.51.54_PM.png
gritty isle
hoary wagon
#

yes it only closes the left and opens chat

brittle bloom
#

Layout Editor

gritty isle
hoary wagon
tender roost
gritty isle
gritty isle
tender roost
#

Anyway.

gritty isle
# tender roost I did.

In Streamlabs Mobile, did you log in with your newly merged YouTube or your Streamlabs ID?

brittle bloom
#

Guys i can have separate sound capture for all games, or i need to manualy switch soundcapture for each game?

tender roost
gritty isle
tender roost
remote pewter
#

i guess the gift is broken

gritty isle
brittle bloom
#

Thanks ❤️

edgy dragon
#

Hello everyone, how can I delete my Twitch account on Streamlabs?

abstract plazaBOT
tender roost
lunar zephyr
#

Hello, I don't really know who to contact, but I don't know where, and today I'm asking for your help, because I've been looking for a solution for several weeks and I can't find one. I'd like to stream in 1080p at 60 frames per second, but the problem is that my streams are of poor quality. Yet they're in 1080p and go dark as soon as there's any sudden movement. I have a very good connection and I've increased the bitrate to 7000 or even 10000, but nothing changes except black screens. Can you help?

errant totem
#

Hello im recently using dual monitors on one screen my game is perfect, but when im on streamlabs with my second monitor the game looks squeezed together. is there a way to fix it?

#

@wispy latch

desert briar
#

is there some problem with the ticket system for streamlabs desktop

#

whenever i try to log in to my account it says user invalid or what

silent mist
#

WHY DOES THIS KEEP HAPPENING

Screenshot_2025-02-10_202540.png
stray citrus
# silent mist WHY DOES THIS KEEP HAPPENING

Hi there! I'm sorry you're having trouble with this. Try going into your Streamlabs Desktop Settings > Advanced > Network > bind your IP to "default". Or will you let me know if it's already set to default?

gusty umbra
next cosmos
#

Which is the latest Streamlabs dekstop version? I am having problem with audio delay from games when streaming, anyone knows a fix? my sync is on 0.

#

Is there a way to capture beta audio for a specific game and not desktop overall

desert briar
#

When i am trying to sign in on all browsers it's doing this

tribal bramble
#

Hello guys, kinda boomer question, I do record on Streamlabs at 4K but the output is absolutely not 4K, is there a setup that I can do to help. I do use 4K supported webcam and Mac M1. There are too many tech details I can not handle

abstract plazaBOT
kindred horizon
#

Hello Guys, I Have a question I want to stream two platforms at the same time 'TikTok, YouTube' using streamlabs but want to have different audio like on TikTok (game + Voice Chat) and YouTube (Game audio Only) and also am using Elgato Wave Link Software For My Audio Setup. is it Possible? if so pls can you guid me. Thanks

proud loom
#

hey all, trying to get Kick to show up in my stream settings but its not there. It is connected to my account and enabled, but its not showing in Desktop. Is it not avalible on the Mac Version?

deft skiff
#

Hey everyone! I have a problem that has been bugging me for weeks, and no tutorial or anything has helped.

I am trying to get my stream chat on my actual capture on OBS(I have the addon for obs), and i try and type somthing in the chat, and nothing shows up on the chat box capture! I don't understand why this is not working. It is working for every other streamer I know. Please help

novel stone
#

I just submitted a suggestion, there's quite a lot of value it would add to your users (incl myself).

late gulch
#

I opened a ticket in Stream Labs, where can I find it?

novel stone
#

did it not get messaged to you on Discord or did you use like Google Chrome on the website?

hollow marsh
#

Hi. I would like to multistream on Streamlabs Mobile. My Target is Twitch x Tiktok. But I need a tiktok streamkey to stream which I don't need on the desktop version. How to I fix this/get the streamkey for Streamlabs Mobile?

quartz folio
#

Hello, my alert box continues to not work and my mini feed doesnt update. I have to end my stream once a week to try and get it to work again. Is there a way to set it up to where i dont have to constantly do this?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

analog ginkgo
#

Any understanding on why the collab cam has issues?

desert briar
#

help i can't login to the ticket system to check my inquiry

proper totem
graceful frost
#

Does anyone know how to use streamlabs desktop for console streaming? If not, is there any way to stream at 60fps from streamlabs console through the browser?

desert briar
#

But i can look it up

proper totem
#

If you could grab that number, I can take a look at what's going on with your account and give you a quick update on your ticket

#

Thank you, I've deleted the number from chat for privacy reasons. Let me take a quick look.

desert briar
#

Ok

#

There was no answer afterwards

proper totem
#

Gotcha, looks like we sent a reply on Thursday. Please make sure this didn't land in your email's spam folder

desert briar
#

It did

#

I already received that but no answer after that

proper totem
#

Gotcha. Looks like our team was asking for more information on Thursday, but we don't have a reply from you on the ticket. If one was sent, could you please re-send from your email as a reply to our email?

#

We did just receive the message you sent on the ticket KevJam2

desert briar
#

Yes i sent it but no answer

#

It's been several days

#

Its been like this so many days

proper totem
#

OK just to clarify, we didn't receive a reply to our question: "Can you please elaborate a bit further on the issue that you're having? Are you looking for assistance with custom code to one of our widgets? Or are you looking for something else?
If you can, please also provide a screenshot or sample video of the problem occurring. That would be great for us to take a closer look at to help you out further!" So that's why you're not seeing a reply since we last sent one on Thursday.

We'd just need you to reply to our email with the information requested and we'll be happy to reply.

desert briar
#

I try to go online but the help center when I try

#

I get an error invalid request

#

Because I have been replying in that help center

proper totem
#

Gotcha. I've sent you a new verification email to hopefully confirm your account access.

desert briar
#

Ok

proper totem
#

If that does not work, we'll continue to dig into why. In the mean time, you can always reply to our emails and it will continue to log against the ticket and communicate with us.

desert briar
#

Where did you send it to?

proper totem
#

It was sent to the email address associated with your account (the one you emailed in with a few minutes ago).

desert briar
#

I did not receive the email

#

Oh

proper totem
#

I've also sent a Password Reset link to hopefully get things all set. I have to hop off, but we can continue via emails and we'll be happy to help going forward 🙏

desert briar
#

I just got it

#

Thank you!

#

But can you put lifetime ultra subscription?

#

One time payment

sudden bronze
#

Any streamlabs people explain the ticket process? Dude emailed me on Friday, I emailed him back on Satuday (Maybe they dont work weekends.) But no response today yet. Just gotta wait I guess?

desert briar
#

Goodnight!
How are you?

When I try to start my livestream, some error messages appear:

"Failed to update Twitch account
Failed to update Twitch account. Please relogin to your Twitch account.

Unlink here"

I've already cleared the CACHE, open with administrator mode, disconnected and reconnected the account but nothing helped.

gritty isle
# desert briar

Disconnecting and reconnecting is not the same as log out and log back in. And clearing the cache is never recommended.

wispy latchBOT
gusty umbra
sudden bronze
gentle pike
#

Please help been trying to find a fix, it looks OBS is crashing my new 5080 GPU which causes my screens to go black, the screens come back and game is crashed and OBS is crashed, this is what it says. I think it has to be OBS because i dont crash when OBS isn't open

Streamlabs_OBS_d1x0SK2gqq.png
gritty isle
gentle pike
gritty isle
gentle pike
gritty isle
wispy latchBOT
#

@gentle pike
Please perform a clean install of your GPU Drivers. Once you've completed them, you will need to restart your PC.

# NVIDIA Users: https://www.nvidia.com/en-us/geforce/drivers/
- Enter your specs to search for the driver correlating to your graphics card and operating system.
- Download the driver > select "Custom installation" > check "Perform a clean installation"
- NOTE: The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)```
```md
# AMD Users: https://www.amd.com/en/support/kb/faq/gpu-601
- After downloading the AMD Cleanup Utility, locate the file and double click on the AMDCleanupUtility.exe
- A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose.
- The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.
- NOTE: During the cleanup process, the display may flicker or turn black for a few seconds. This is normal while driver components are being removed.```
gentle pike
gritty isle
gentle pike
#

1.17.0

gritty isle
# gentle pike 1.17.0

Please screen shot Settings > Output. Pull the settings window vertically so you can get all the settings in one screen shot.
Like this...

image.png
gentle pike
gritty isle
#

Couple of more settings, scroll down please

gentle pike
#

When I put my 3070 back in there is no crashes and I can stream for long etc so it is 100% something to do with the 5080 and OBS, I haven't black screened while playing a game on its own yet

gritty isle
gentle pike
gritty isle
# gentle pike

Okay thanks, that all looks good. Though I would uncheck this.

image.png
#

It won't resolve this but it might help out in long run.

gentle pike
#

Ok. what would be the issue?

gritty isle
gentle pike
gritty isle
vestal lintel
#

how do i make my webcame a circle while using streamlabs console?

-Logitech webcam is is connected via usb to my xbox

thank you!!

modest tiger
#

Was curious if you could multi stream with streamlabs console?

gritty isle
icy pecan
#

so im trying to stream to kick on stream labs and i keep getting an error message and it wont let me start the stream

next cosmos
next cosmos
icy pecan
#

it keeps saying invaliad path or connection URL. Please check your settings to confirm that they are valid

lapis lake
#

Anyone have a tutorial for the best (advanced) recording output settings on an AMD GPU? Every tutorial is NVIDIA and HVEC isn’t supported by my editor. Any help is appreciated!

icy pecan
#

never mind

modest tiger
raw swan
#

Hey wsp I’m having some problems with my stream labs app when I go to use it the app kicks me out after like 1 second I went to go try on a different phone and the same thing happened

desert briar
#

accept my request

undone cargo
#

labs will not work with xbox, says in need a subscription to do so

eager beacon
#

Hello everyone

#

question: How can I get my xbox video stream into discord I have my xbox connected to the pc with an Elgato HD60 S+ streaming card where I'm on discord?

next cosmos
#

Noone that can help me with the delayed sound ??

abstract plazaBOT
fiery ferry
#

is it possible to use multiple cameras in streamlabs? And, if yes, please send tutorial. Thank you!

gritty isle
# undone cargo labs will not work with xbox, says in need a subscription to do so

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If you have a Streamlabs Console subscription, please make sure you are logging in at the Streamlabs Console web site with your Twitch and not your Streamlabs ID.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console), please make sure you are logging in at the Streamlabs Console web site with your Streamlabs ID and not your Twitch.

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

sage kindle
#

latest events aren't showing in streamlabels, but follow count still updates correctly. First image is streamlabels, second is twitch itself. I have the windows 0.6.2 app and double checked the authorisation

image.png image.png
gritty isle
# sage kindle latest events aren't showing in streamlabels, but follow count still updates cor...

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. ** It should say "Connected a few minutes ago" other short period of time. **

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. ** PLEASE Don't skip this step! **

  8. Log back in to all the other Streamlabs products you use.

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

👉 ** REMEMBER, this process will not go back and capture events that were missed. ** 👈

sage kindle
#

I'll go and do that and hope it's fixed by next event 👍

stray citrus
#

No rush, just figured I'd let you know that I'll be around if you wanted to test. catjam

sage kindle
abstract plazaBOT
rough prism
#

the cloudfare things keeps giving me the "Verifying you are human. This may take a few seconds" thing. even if i do it with vpn, what's up 😭

gritty isle
rough prism
#

everything else works, but not this

image.png
gritty isle
rough prism
gritty isle
mortal oriole
#

can someone help me with a streamlabs cloutbot command for my valorant Rank and RR?

lapis lake
#

Anyone have a tutorial for the best (advanced) recording output settings on an AMD GPU? Every tutorial is NVIDIA and HVEC isn’t supported by my editor. Any help is appreciated!

sleek shale
#

How can i cancel my ultra subscription

desert briar
#

hi , i can't sign in for the support portal again

#

its happening with the same error message

#

its saying user is invalid

next cosmos
#

I am having audio issues with streamlabs, where my game audio is behind the actuall footage. Can anyone help me?

gusty umbra
desert briar
stray citrus
# desert briar

Hi there. I see that we have received two ticket replies from you. But you are unable to sign in in this video. How were you able to send your last couple of ticket reponses?

desert briar
#

email

stray citrus
desert briar
#

nope its the same

lapis lake
desert briar
stray citrus
desert briar
#

ok

gusty umbra
lapis lake
#

Honestly it may just be worth the investment in a new/more legit editing software too, pretty streams should mean pretty videos

desert briar
#

nope it's still the same

stray citrus
# desert briar nope it's still the same

Hey there. Thanks for your patience. Our team sent another password reset to your email - are you saying you tried going through the password reset and it still isn't working? Or something else?

desert briar
#

i just reset it but i am still getting that message

stray citrus
# desert briar i just reset it but i am still getting that message

Got it, I'm sorry for the inconvenience there. Our team will need to check into this further, but it may take some time to investigate. In the meantime, for this particular inquiry, we will use email to communicate with you moving forward.

Feel free to use this technical-support chat if you need assistance with anything else, however! Please let me know if you have any questions.

toxic juniper
#

Good morning, I am attempting to setup my friends custom domain to the streamlabs website builder, and when I hit chat support or email, we do not receive anything, is this something I can get assistance on?

stray citrus
toxic juniper
#

That is correct, Ultra is still active, but when hitting Email or Live chat, nothing happens. I've tried for multiple days now unfortunately.

stray citrus
toxic juniper
#

thank you ❤️

stray citrus
# toxic juniper thank you ❤️

You are most welcome, of course! I'm going to reach out to my development team to report those bugs, as well. My apologies again for the inconvenience! 🙏

toxic juniper
#

No worries, I thought that might be the case. Cheers!

stray citrus
stray citrus
weary pier
#

Hi I am new here and have ran into an issue with bitrates when I try to stream on Twitch any help would be very much appreciated.

grizzled furnace
#

SORRY I HAVE A PROBLEM MY ALERTS CONFIGURED WITH KICK ONLY THE VIDEO IS OUT BUT THE AUDIO IS NOT OUT SOMEONE HELP ME I CHECK EVERYTHING AND IT'S OK

white grove
#

Hello I have a paid premium sub to streamlabs. For the last few weeks every time I open streamlabs I need to login to streamlabs again. None of my video out settings are saved. I am really getting fustrated with the additional steps I need to do everyday I use streamlabs. Also none of my stream to custom destinations settings are saved either. I added them to the website as well but they don't import from the web either. I am not sure what to do anymore.

stray citrus
stray citrus
grizzled furnace
weary pier
grizzled furnace
stray citrus
# white grove Hello I have a paid premium sub to streamlabs. For the last few weeks every time...

Hey there! I'm sorry that you're having trouble with this. Since you're an Ultra user, I'd like to have guide you to one of our live chats so we can help you resolve this as soon as possible. To get you access to our Ultra/VIP chat, go to this page here: https://streamlabs.com/dashboard#/settings/integrations and click "Link" next to Discord.

Once it's connected, you should be able to refresh Discord and have your "Ultra" role. Then you can access our other channel where an agent can open a one-on-one thread with you. KevFireworks

Please let me know if you have any questions.

stray citrus
white grove
weary pier
#

19.34 for upload speed which i have it connected through ethernet

stray citrus
# grizzled furnace AYANAMIGAMER

It looks like you might have muted your alerts. If you go to this page and see a red audio icon, you can click to unmute. And that should resolve this for you!

Be sure that you do this for both follows and subscribers, as well. Please let me know if you have any questions!

image.png
weary pier
#

1739296552-32ef9f9e-c610-444a-bae0-5221a1e14ec6

stray citrus
stray citrus
weary pier
abstract plazaBOT
grizzled furnace
stray citrus
grizzled furnace
stray citrus
# weary pier well just ran the speedtest again and my upload speed just went up

Thank you for confirming. I see a few things in your diagnostic report that could be preventing you from having a stable connection. Please follow these steps here:

  1. Ensure Streamlabs Desktop is allowed through your Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall
  2. Disable any VPNs or anti-virus software that you may be using
  3. In your Streamlabs Desktop Settings > Output, disable "enforce streaming service encoder settings"
  4. In your Streamlabs Desktop Settings > Advanced > Network, disable "new networking code"
  5. In your Streamlabs Desktop Settings > Advanced > Network, disable "dynamically change bitrate..."
  6. After clicking "Go Live", check the bottom righthand corner to ensure you have "optimized encoder settings" disabled

Are you able to try these steps and let me know if this helps?

stray citrus
grizzled furnace
stray citrus
#

Just a warning in case the audio starts randomly coming through. 🙂

grizzled furnace
stray citrus
grizzled furnace
weary pier
grizzled furnace
stray citrus
# weary pier It worked Thank you so much

Yay! I'm so glad to hear that! Thank you so much for reaching out and allowing me to help. If anything else comes up, please don't hesitate to reach back out and let us know. KevFireworks

wispy latchBOT
weary pier
stray citrus
#

@grizzled furnace I think I found it! It looks like your "Alerts Master Volume" is down to "0" on this page here: https://streamlabs.com/dashboard#/recentevents I think that might be what's muting it! Are you able to try adjusting that > testing your alert to see if that helps?

weary pier
#

my stream went unstable again about an hour into stream

desert briar
desert briar
grizzled furnace
obsidian hill
#

Does anyone know how to fix this issue? The name on the follower alert box isn't centered and the follower alert box is the only one that is having this issue. Subing, bits, or etc doesn't have this issue.

image.png
flat narwhal
#

SL has stopped seeing all my twitch alerts

abstract plazaBOT
cosmic aurora
#

Are we able to download older versions of the software anywhere for Windows? Just trying to get around the sound issue with the vertical stream. Thanks

next cosmos
grizzled furnace
pallid ibex
#

can someone please contact me about my stream labs ultra membership

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

pallid ibex
#

i'm trying to cancel but its not allowing me to

abstract plazaBOT
pallid ibex
#

can't see the entire message to read it

desert briar
#

i am highly disappointed with the free trial

#

i am unable to do overlays for the free trial are you serious?

#

and i understand about the domain costs during the free trial i really wanted to try the overlays during free trial but i am blocked from even using overlays during the free trial

pallid ibex
#

nvm i got it

desert briar
#

i started a 30 day free trial but i am even blocked from using overlays

copper isle
#

Hey when is my refund coming back to me?

sleek notch
#

The cloudbot won't activate in my YouTube channel...
It's active in twitch channel.
Should I send screenshot???
Idk if it's safe...???

abstract plazaBOT
brave furnace
#

Good morning I was wondering if someone could help. Opened Streamlabs this morning and its gone a bit crazy. cant add anything cant move anything make anything bigger or smaller. Tried restarting streamlabs, tried restarting my Mac and tried reinstalling streamlabs...

Screenshot_2025-02-12_at_10.59.09.png
silk lily
#

i'm getting ready to buy a ps5. so do i need to buy a PlayStation Plus 12 Month Subscription?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

stray citrus
lilac karma
#

hi

#

when Im testing the widgets, I can't see the display/Screen I don't know how to fix it

stray citrus
lilac karma
rain cradle
#

hey

#

i was unable to claim n!tro

stray citrus
lilac karma
#

...

stray citrus
# lilac karma ...

I need to know which specific tool you're using. Streamlabs Desktop, OBS Studio, etc. PC doesn't clarify the answer, I'm sorry.

rain cradle
stray citrus
lilac karma
stray citrus
# lilac karma both, but Streamlabs more

So you're testing your widgets in both OBS Studio and Streamlabs Desktop, but your widgets aren't showing up at all when testing?

Is it just alerts? Or are there other widgets that aren't showing up, as well?

lilac karma
stray citrus
lilac karma
lilac karma
stray citrus
lilac karma
lilac karma
stray citrus
# lilac karma I send screenshot

So you are using a display capture source. A display capture source will show you what is on your PC screen. If you open a game, it should show the game in your preview. But if you have Streamlabs open, it will likely show Streamlabs Desktop if you are on one monitor.

You may want to delete the "display capture" source and add a "game capture" source to see if that suits your needs better. https://streamlabs.com/content-hub/post/how-to-automatically-detect-and-capture-a-game-source-in-streamlabs-desktop

lilac karma
#

OH I DONT TRY THİS THANKS! Im trying

#

how to do ?

stray citrus
# lilac karma how to do ?

The guide has information on where/how to add the game capture source. Do you have specific questions about the guide?

lilac karma
#

I don't know sorry :(

#

I can't fix :((((

stray citrus
# lilac karma I can't fix :((((

I can only help you if I understand what you need help with. 😦 I sent a guide that shows you where the game capture source is in Streamlabs Desktop. Have you added the source already?

lilac karma
#

Im on streamlabs deskopt and I cant understand, wait I'll try

craggy igloo
#

@stray citrus can u tell me whats the trial code of streamlab ultra

stray citrus