technical-support

[gritty isle]

Hop over to #vip-support for assistance.

[acoustic kernel]

Hi I'm not able to game capture, I've made the settings to window only mode (specifically Minecraft), have the game in a window and it still won't show... any suggestions?

[jovial pagoda]

Thank you

[undone coral]

Can anyone help me with my video???

[white jetty]

Hi so I'm having this problem that every time I open Streamlabs OBS I can hear myself and I went to monitoring and it is off so I don't know why I can hear myself, any suggestions?

[undone coral]

Do you have a wired headphone

[cursive rover]

Hey, so I was trying to use the Multiple Audio Track Feature for Streamlabs and I got my Audio Tracks Set up, got them linked to the proper Audio Devices, shows that volume is coming to them then when I record and toss it into any editing software it only has one Audio track and I only hear whatever I have as the first Audio track chosen. Any Ideas?

[white jetty]

yes i do

[undone coral]

That’s why it’s your headphones playing your self back so you can hear how loud you are

[white jetty]

can I change that at all?

[white jetty]

I've had wired headphones in the past and never had this problem tho

[undone coral]

Are they new fancy ones?

[white jetty]

nicer ones yes

were you able to solve your problem with this?

[undone coral]

Nope

[white jetty]

it wont let you move it at all right

[undone coral]

Nope turned it off an on deleted an re added

[white jetty]

huh

I would try and help you but I have no clue

[fringe heath]

is the nitro offer not working rn

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[mint jackal]

Okay, so everytime I full screen a program it won't let me capture the program anymore, why's that? and can I fix it?

[sage seal]

just contact support if the nitro offer is not working rn

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[pliant zinc]

Anyone know a fix for this? WiFi speeds are more than okay and so are ram levels

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[last totem]

Hi there, does anyone know how to fix my cloudbot? I have done all the typical stuff like make it a mod in my chat and ran through the typical troubleshooting. I think it may be something to do with when I go on the streamlabs dashboard, my twitch says it's inactive but some streamlabs commands still work in the chat just not my cloudbot. any thoughts?

[ocean roost]

Toggle it on there

[last totem]

Hey, when I toggle it comes up with an error message saying "please mod cloudbot in stream chat" but streamlabs is already modded:

[ocean roost]

What's your Twitch username?

[last totem]

ShaggyBears

[ocean roost]

Please log out from streamlabs.com, then open an incognito window and log in on streamlabs.com with your Twitch account and try to toggle it on.

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[last totem]

Unfortunatley it is not working, should I also log out on the streamlabs obs app?

Ok figured it out, needed to basically log out of the steamlabs obs app and relog back in with my twitch account rather than my streamlabs account to regive authorisation to streamlabs

[ocean roost]

That would do the trick. It was failing to detect your channel and the mod status properly.

[gilded holly]

why i can't get my nitro link?

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[gilded holly]

it is not working i get redirected to this link https://streamlabs.com/dashboard?error=Something-went-wrong.

[last totem]

thanks for the help!

[gusty umbra]

You will have to follow the instructions the bot posted for you.

[gilded holly]

bruh i did

[gilded holly]

i said it redirects me to this link after clicking on claim https://streamlabs.com/dashboard?error=Something-went-wrong

[high crescent]

Hello, I have a problem because each time I press the button instead of giving me the 1 month nitro it opens another dashboard page, I have fulfilled all the conditions so I don't understand..

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[gilded holly]

use vpn 😒

[desert briar]

Dear Streamlabs Support Team,

I am experiencing several issues with your platform and would appreciate your assistance.

From the Layout Manager, I am unable to remove sources. This seems like a bug or a restriction that I can't resolve on my own.
I recently purchased the Pro version specifically to configure custom graphics for alerts, goals, and other widgets. Unfortunately, none of the widgets display correctly during my streams (I stream on TikTok).
Please help me resolve these issues as soon as possible. I am unable to make full use of the Pro features that I paid for, and it’s impacting the quality of my streams.

[cunning talon]

Hello! Could someone help me with issue I am having please. I am trying to add streamlabs Cloudbot inside YouTube. Following all steps where I paste moderator link inside community - tried Managing and Standart it doesnt come up in chat. Stream is live but it doesnt work. Try to disconnect and reconnect from all logged programs and browsers. I am stuck nothing seems to help...

[wispy latch]

@desert briar

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[compact ermine]

does the streamlabs nitro promotion work? when the first time i tried it, it said "uh oh something went wrong" but now even when i click claim discord nitro on streamlabs site nothing happens

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[worldly fiber]

same

[past hornet]

I hire someone to configure everything correctly and do everything for me, I give money and I have the premium purchased separately

[worldly fiber]

lazy ahh

[past hornet]

You can?

[worldly fiber]

no but i didnt try

[past hornet]

Ok

[worldly fiber]

wait @compact ermine did you have nitro in the last 12 months cuz thats what it says in the discord article

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[proven barn]

Hello, I'm having a problem where the stream game display is delayed but the audio is completely fine. What can i do to fix this?

[compact ermine]

no, i didnt. i never had nitro on this account

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[worldly fiber]

try to integrate ur dc acc https://streamlabs.com/dashboard?error=Something-went-wrong.#/settings/integrations

[compact ermine]

i did and tried again but doesnt work

[worldly fiber]

same thats why theres a 'something went wrong' part in my link, weird ig ima make a ticket

[compact ermine]

yeah when i click claim discord nitro it sends me to the dashboard but with something went wrong on the url

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your second and final warning for not following directions.

[worldly fiber]

omfg this bot

[compact ermine]

sent u friend req mind reminding me when u get a response?

[proven barn]

Hi, I'm having a problem where the stream game display is delayed but the audio is completely fine. What can i do to fix this?

[desert briar]

hello there?

Any chance I could get some assistance? I’ve purchased Streamlabs Ultra, but the basic configurations for alerts, notifications, and integrations are not working as expected.

I was hoping to set up everything smoothly, but I’m encountering issues that make it impossible to use the features I paid for. Could you please help me resolve this?

[unique dew]

Is there any option to Srt stream like obs via recording on slobs
for example https://www.youtube.com/watch?v=eDgZ-IqvCJc

[desert briar]

When I try to delete a source from my layout, the confirmation popup appears, but after confirming, the source is not removed.

Is there any chance I could receive assistance?

[sinful anchor]

Whenever i try to stream on Facebook, there is no option to select the game name, which was previously there. Have you guys removed this option or am I facing a bug? What is the fix?

[gritty isle]

Facebook removed that ability last year. Sorry about that. There is no fix or workaround.

[sinful anchor]

I see, thanks

[gritty isle]

You're welcome. It was a rather weird change if you ask me but I'm not Facebook. 🤷‍♂️

[past hornet]

Rufus

I can change the stream is starting what i do @gritty isle

[gritty isle]

What exactly are you trying to accomplish? Its hard to tell from the screen shot.

[past hornet]

I want to change the live broadcast that is starting because I am from the Hispanic community and it won't let me.

[gritty isle]

What are you trying to change?

[past hornet]

THE TEXT

[gritty isle]

Do you mean the names of the Scenes and Sources?

[past hornet]

Nope you can do call

I share mi screen

[gritty isle]

We can't provide support that way, sorry. For moderation purposes, all support has to be performed here in this channel.

Please tell me what text you're trying to change. It appears the application is already set for Spanish. I see the names of the Scenes and Source appears to be in English.

[past hornet]

Bro

[gritty isle]

Thank you for finally telling me that. That's likely an image based on the image I see you have selected. You'd have to edit the image to change that text. You can't do that in Streamlabs Desktop. You'd need an Image Editor like Paint, Photoshop, etc.

[past hornet]

It's not mine, the template is paid, do you know how I can search for editable templates?

[gritty isle]

None of them available via Streamlabs are editable within Streamlabs Desktop. They're all static or moving images. You'd have to manually edit the source images to change their text. These images are not built 'on the fly' or automatically based on your input.

[past hornet]

Is there any streamlabs app that can?

[gritty isle]

You'd have to search the Streamlabs App Store https://streamlabs.com/library/app-store. I'm not aware of one that does that right off hand.

[upper vault]

W Rufus

[cunning talon]

So I tested Cloudbot on Twitch ant it works fine with mod - /mod Streamlabs so I dont get it why doesnt it work in youtube. I added link YouTube Studio > Settings > Community > Moderators.... anyone here please help

[quiet spade]

yea same i do all the steps and then it shows me that

[gritty isle]

Are you logged in Streamlabs Desktop with your Twitch, YouTube, or Facebook?

[past hornet]

Ye

[gritty isle]

For YouTube, it has to be a Standard Moderator, not a Managing Moderator. And with YouTube, you have to be live with a Public stream, Private or Unlisted won't work and it can take, sometimes, up to 10 minutes for Cloudbot to join the live stream on YouTube.

[gritty isle]

Please go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and screen shot the platforms you have merged please.

[tall niche]

I am having issues with streamlabs resolution options.. my output is correct and everything else is correct but it is showing me a blue screen. I’ve tried all different settings and all I get is a blue screen. Please help 🙏

[gritty isle]

You'd have to check the device you selected for that source. If it's your Macbook Pro's built-in camera, make sure the lens isn't covered.

[tall niche]

It is my capture card that is the source. It works just fine in OBS but not in streamlabs . Same settings are applied in streamlabs as obs

[cunning talon]

Streaming for aroun 15min but Cloudbot still not joined. Stream is live, it is Standart and it works on Twitch

[gritty isle]

Interesting. I'd submit a ticket on that then so the staff can troubleshoot that with you: https://support.streamlabs.com/hc/en-us/requests/new. I don't have a Mac, capture card, or a console here so I can't test or duplicate that setup.

[gritty isle]

And you've made sure that Streamlabs isn't banned on your channel and that you logged into the Streamlabs web site and made sure that Cloudbot is toggled on for YouTube https://streamlabs.com/dashboard#/cloudbot/mod-tools?

[cunning talon]

website is what I am ussing

if it would be banned how could I be able to use cloudbot on Twitch cos with twitch everything seems to be fine

[gritty isle]

So Cloudbot is toggled on for YouTube?

This is mine but your's should say Active.

[cunning talon]

yeah they are Active...

[gritty isle]

Doesn't matter about Twitch. You inquiry is about Cloudbot and YouTube, correct? If Streamlabs is banned on your YouTube channel, it will never join.

[cunning talon]

yeah Youtube and yes it is active

[gritty isle]

Are you're currently live?

[gusty umbra]

And public?

[cunning talon]

and CLoudbot is activated aswell. Stream is public. and Streamlabs mod is set as Standart

[gritty isle]

Post the URL to your live stream please. I don't see that your YouTube channel is linked on your Discord profile.

[cunning talon]

https://www.youtube.com/live/sbqhuMXNcmI

[gritty isle]

Cloudbot responded there. The YouTube API is sometimes frustratingly slow.

[cunning talon]

ahh why cant I see in my chat?

[gritty isle]

I'm not sure. It took a few minutes for the chat panel to appear once I joined the live stream.

[cunning talon]

I still dont see it, that is weird

thanks fo help @gritty isle

[gritty isle]

You're welcome.

[gusty pine]

Hey all, I am going to be doing a charity stream via tiltify (its what the organisation uses) and I am wondering why I can't get TTS to work for donation messages that come through Tiltify donations

[gritty isle]

I would at try unlinking and relinked your Tiltify integration here https://streamlabs.com/dashboard#/settings/integrations and see if that helps. I've never used that Tiltify to be honest.

[gusty pine]

I just dont see a TTS option under the Tiltify alert panel, but its everywhere else basically. Since it integrates with the normal alert box is there no way to get it to read the message?

Hmm re-linking seems to have broken the alert entirely now

[gritty isle]

Based on this https://streamlabs.com/content-hub/post/tiltify-integration-tutorial, which is admittedly a bit old, I don't see that the Tiltify alerts have TTS capability.

[gusty pine]

Is there anything else I could use to potentially read the message from a charity donation instead?

[cursive oak]

Hello, I used to be able to preview my scene while I'm live but it has been just a black screen for a year or so now maybe even 2. Has a fix been put out for this yet?

[gritty isle]

Not that I'm aware of right off hand.

[rugged steppe]

@gritty isle hey Rufus, I’m having some issues with how my screen recording is looking. The screen I’m using is about a 60 inch 4K plugged into my comp with HDMI. Im have to scale it down in streamlabs to fit my vertical format. It’s working, but I’m getting a kind of blurry screen capture. Have any idea on how to fix?

[gritty isle]

I'd check this https://support.streamlabs.com/hc/en-us/articles/32043200182427-Streamlabs-Desktop-Editor-Screen-in-Studio-Mode-is-Black

[cursive oak]

Thank you so much! You're thr GOAT

[gritty isle]

You're welcome!

[gritty isle]

That's a big screen and you're using in the Output Resolution in a vertical format?

[rugged steppe]

It is, I operate off it infront of me while streaming. I set a Mac OS screen capture and using that as the screen. Then in labs I’m scaling it down to fit my vertical format

I presume the scale down is where it’s occurring.

[gritty isle]

Interesting. Can you screen shot Settings > Video and (which ever you are doing), Settings > Output > Streaming or Settings > Output > Recording?

[white jetty]

Hi so I'm having this problem that every time I open Streamlabs OBS I can hear myself and I went to monitoring and it is off so I don't know why I can hear myself, any suggestions?

[gritty isle]

The Base Resolution should be what it shows to be in MacOS, likely 3840 × 2160. I bet that you don't locally have the TV set to 720x1280.

[rugged steppe]

I definitely dont because I dont know what that means haha. I understand the base settings but wont that change my verticals to 3840x2150?

[gritty isle]

Do you have an audio input capture source connected your microphone?

[gritty isle]

Then check the (if I recall correctly), the Display Control Panel and see if it reports the actual resolution of that display and then at Settings > Video, set that as your Base Resolution. Note you might then have to adjust the placement of your sources.

[rugged steppe]

Will changing the base res also change my vertical format or is that what the output res controls?

[gritty isle]

That's what the Output Resolution controls.

Base Resolution = what you see locally
Output Resolution = what the stream sees

[rugged steppe]

Ok lovely, thanks brotha man

[gritty isle]

You're welcome. When you change the Base Resolution, you'll like to have adjust the placement of your sources since now suddenly you have a bigger canvas.

[compact ermine]

@gritty isle yo can i ask u smth?

[gritty isle]

This channel is community support. Just state your issue. If I'm free, or if anyone else is free and feels comfortable answering, they can. Asking to ask just delays getting support.

[compact ermine]

no i mean its about you. whats up with the nitro badge on ur profile?

[white jetty]

Sorry for the late response. I just opened streamlabs and my mic isn't even being picked up and I can still hear myself. I have one and it isn't being picked up through streamlabs.

[gritty isle]

I subscribe to that feature of Discord.

[gritty isle]

Do you have a microphone on a web cam or a microphone on your headset perhaps? In Streamlabs Desktop, check Settings > Audio and the Mixer to try and identify where the audio is coming from.

[white jetty]

It says it is coming from my Yeti Stereo which is the one I would like to use.

Good news I fixed the microphone part

can still hear myself though

[gritty isle]

So when you speak, you hear what you spoke?

[white jetty]

Yes

[gritty isle]

Screen shot the whole Streamlabs Desktop window with the scene selected where you hear yourself.

[gritty isle]

What is the device for the Audio Output Capture source?

And I'd move that Game Capture source to the bottom of the list. With it at the top, everything lower in the the list will be hidden on stream.

[wispy latch]

@white jetty ```md

Sources not showing on your screen/stream?

• You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.

• Meaning, if you can't see something it isn't layered properly.```:arrow_right: Source Order - Refer to this gif here :link: https://i.gyazo.com/79f55004498e69f820ab5abbcd9bcf57.mp4

[white jetty]

My current Headphones and thanks I didn't notice that

[gritty isle]

Then I would remove that source and see if that resolves your issue.

[white jetty]

I did no change

[gritty isle]

And there's only the two devices in the Mixer, correct? There's nothing there past Desktop Audio?

[fallen cave]

How do I make a refund? I saw the wrong price

[white jetty]

There's three

[gritty isle]

Expand the Desktop Audio and Microphone devices and screen shot again.

[gritty isle]

On you Arctis Nova Pro, you have that microphone muted physically? I have a similar model.

[white jetty]

Yes I do.

[gritty isle]

Hmmmm, you'd shouldn't be hearing yourself that I can see. Kind of puzzled.

[zealous cape]

Can anyone help? Purchase ultra but it’s not giving me any access to multi stream or showing that I have it.

[white jetty]

What's the latest version of streamlabs at the moment?

[gritty isle]

For Windows, 1.17.0.

[white jetty]

Ok so I'm updated there.

[dusk patio]

i cant see my chat ingame, how do i fix that?

[white jetty]

Well I appreciate you helping me as much as you could.

[dusk patio]

does anyone know what the problem is?#

[white jetty]

What platform do you stream on?

[dusk patio]

twitch

[gritty isle]

Please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new. We can't assist with payment issues in Discord.

[white jetty]

Did you use streamlabs widgets or an outside source?

[dusk patio]

no

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[dusk patio]

just streamlabs in general bc twitch studio doesnt work for me

[white jetty]

So you used the chatbox widget through streamlabs?

[dusk patio]

yes

[white jetty]

Can you send a screenshot of your streamlabs

[gritty isle]

If you can't figure it out, submit a ticket and the staff will troubleshoot with you: https://support.streamlabs.com/hc/en-us/requests/new

[dusk patio]

im just gonna use my phone for streamanager

[white jetty]

Thank you.

[white jetty]

Yeah I don't know why it isn't working for you.

[dusk patio]

okay

[torn anvil]

hey how can i see tiktok chat in streamlabs?

[gusty umbra]

We currently don’t have integration with TikTok chat at the moment. It’s something I’m sure they are eager to add one day. In the meantime, you will have to view it in a separate browser window.

[proven barn]

Hi, I'm having a problem where the stream game display is delayed but the audio is completely fine. What can i do to fix this?

[eager pebble]

Is there a way to have my stinger transitions randomly picked when I switch scenes?

Also, the vlc source will randomly stop playing even when I have loop, and play even when not visible selected

[desert briar]

Excuse me, what do I do if you tell me that I have nitro but I have

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[desert briar]

ni

no sistem help plis staffs

[grizzled socket]

Has anyone solved the issue with StreamLabs not detecting my YT account as authorized to stream?

When it is

[wispy latch]

@scarlet hatch Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[humble gale]

oh, i thought it was going to say for payments in that. but you would use the ticket link at the bottom for their official team

[tawny juniper]

My OBS audio kill itself if I have an interruption, even my microphone cuts out

[old wasp]

I am trying to connect my Youtube channel and when I hit connect it says the channel is already connected to a streamlab account. Yet, when I go into Youtube and check - my channel is not connected. Any suggestions?

[gritty isle]

Its likely merged in another Streamlabs account. 😉

1. Log out of the Streamlabs account you're currently using.
2. Log in with the YouTube in question. That should log you into the other Streamlabs account where that YouTube is merged.
3. Go to the Platforms in Account Settings and try to unmerge it there: https://streamlabs.com/dashboard#/settings/account-settings/platforms
4. If it won't let you unmerge it, that's likely because its the Primary account and you can't unmerge the Primary account. So in that case you'd have to submit a ticket to have that Streamlabs account deleted (assuming you don't care about any of the data in it). Then once that deletion is complete, you can merge the desired YouTube into the 'correct' Streamlabs account.
5. If it successfully unmerges the YouTube then log out.
6. Log in with the Streamlabs account you were in in step 1.
7. Merge the YouTube .
8. Viola!
9. Profit! 😄

[dull dock]

So around 35 minutes ago twitch subs stopped going through for my streamer. They don't show up in recent events and don't get alerted

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[upbeat anvil]

I need to reset my stream key I no longer have ultra and it won't allow me to set up my primary stream key

[gritty isle]

For Twitch, YouTube, Facebook, Trovo: Log out in Streamlabs Desktop. Go to the platform. Reset your stream key there. Wait a few minutes. In Streamlabs Desktop, log back in. That re-reads your stream key and sets it for you.

You don't have to manually copy and paste it into Streamlabs Desktop, unless you're using the Stream to custom ingest option at Settings > Stream.

[upbeat anvil]

Awesome cheers

@gritty isle when did the pri e change from 19.99 ro 27 lol

[gritty isle]

Late last year.

[upbeat anvil]

Damn .8 quid fair jump lol 😆

[tawdry hinge]

pls who can help me?

[tawdry hinge]

pls help

[upbeat anvil]

What with

[tawdry hinge]

stream labs not open the discord and i can't get the nitro

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[coral shuttle]

How do I remove the purple thing on the far right?

[gritty isle]

For the cookies issue: Theres a few possible solutions for this that should help resolve the issue

1. Log out of Streamlabs Desktop and go to Twitch.tv and go to your channel and open up the chat. There should be a cookies acceptance there and accept then log back into Streamlabs Desktop. If there isn't then go ahead and log back into Streamlabs Desktop and check once more.

2. Open up the chat on Streamlabs Desktop with the little arrow top right or left then see if the acceptance for cookies is there and accept

3. Create a website element by going to Streamlabs Desktop > bottom left > hit the 4 squares > replace one of your current components with "website element" then type in Twitch.tv/(usernamehere) > save changes top right and go to your channel to accept cookies. Then check once more and see if the issue persists. https://prnt.sc/sJVwTp_86ec4 https://i.imgur.com/Z0b2zOK.gif

[coral shuttle]

I went to Twitch.tv and to my channel, but when I'm there, it doesn't say anything about accepting cookies or anything like that. @gritty isle

[abstract plaza]

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

The continue with the steps. Sounds like you stopped after step 1?

[torn zodiac]

Hello 🙂 i've got a problem with my "Alert Box" - no new followers will show up, but i can see it in my "Twitch Dashboard".

[real thistle]

Hi all, is there a way to embed my livestream in my site using streamlabs?

[charred river]

Why cant i claim the free discor d nitro? When i press claim it just goes back to the dashboard and says something went wrong

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[calm quartz]

Hello, I would like to know how to set a subscription objective on streamlabels. Like during my stream with each subscription it increases by itself

Thanks in advance

[brittle dove]

anyone else getting random recording stops from time to time? Just finished a 15 minute recording, to see it only recorded the first 15 seconds...

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[wise magnet]

thats what im here for and i did i long recording/stream and it says file corrupted

[brittle dove]

mine isnt corrupted, it just stops

[vale pumice]

Good morning
A happy new year ^^
I have a problem since yesterday, stremlabs no longer puts follow and other events.
My English is not very good sorry

[native iris]

like do you mean in the mini feed or alerts also check in #known-issues cause your issue might be in there and if its not best thing i can say is log out of stremlabs and then log back in and if that dont help wait for someone else that can help way better than i can

[vale pumice]

mini feed and alertbox

the last two did not appear on streamlabs.
And so on the stream

I already disconnected and reconnected, it didn't work

In my dashboard on the internet they do not appear either

[native iris]

looking back at older posts the only other thing you can check is the speaker icon at the end and make sure it not muted also clearing the browser cache and you could also try You may need to refresh/reload your widgets. You can do that on Streamlabs.com > Recent Events > Live Actions (📢) > scroll all the way down to Reload Widgets. and if that still dont work best thing would be to wait for more help

[vale pumice]

i try this
but if I uninstall reinstall I will lose all my config and overlay?

[native iris]

i would hold off on that part for now but if it comes to that it shouldnt cause its all tied to your log in info

cause i went from windows 10 to 11 and and after install all my scenes and overlays were still there

[vale pumice]

ok thank you for taking the time to help me
nothing works at the moment I will wait

[inner void]

Hello, I have a problem and I want a solution

[orchid minnow]

Hello, I have a problem with streamlabs, I have a yellow outline that I cannot remove from my screen, if anyone has a solution thank you

[gusty umbra]

To disable the yellow border on windows 11, in windows settings, Settings -> Privacy & Security -> Screenshot borders. If you’re using windows 10 it cannot be disabled.

[gusty umbra]

We would like to provide you a solution. However, you have to post your question. We are not yet able to read minds (yet).

[elder rain]

No Internet connection on TikTok when going live from Streamlabs???

I’ve cleared cache, reinstalled… restarted

[gusty umbra]

Good morning. Thank you for being an ultra subscriber. Head over to #vip-support I’m not sure what the problem could be.

[elder rain]

I found a link but can’t post it

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[cloud sleet]

streamlabs console not letting me go live

[vale pumice]

I just had a new follow and the mini feed and the alert still don't work.
even though I haven't had any problems for months

[obsidian stump]

Is HDR streaming something we can expect any time soon?

[gusty zealot]

hello for some reasom when i try to link my youtube account it says its linked to another stream labs account?!? whats going on how do i get help with this

[inner void]

When I register an account to receive the Nitro link for a month, I click on Receive Nitro and it only takes me to the link, but rather takes me back to the home page

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[gusty umbra]

Follow the bots instruction. Sadly, we can’t provide any support here for that promo.

[sage cedar]

testing media share
despite queuing videos for X seconds, the source keeps playing the whole video
any suggestion?

[vernal trench]

please may someone tell me how to turn on performance mode

[quartz badger]

Hello. I’m a new streamer. I recently got a laptop and installed stream labs with the intention of streaming on my Xbox through streamlabs without a capture card.

I currently have an hdmi out from my Xbox into a splitter. Then 2 hdmis out. One pushing the display to the TV I’m playing on, and one to the pc.

How do I get streamlabs to capture the gameplay

[gusty umbra]

It won’t work like that. That is why you need a capture card. If you don’t want a capture card, you can use the remote play app on your laptop (results with that vary widely).

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[lapis locust]

hey i have a question.

i have been using my laptop with cam connected to it. while using streamlabs console to stream from my xbox and then using streamlabs console i was overlaying a camera onto the stream.

now it says permission denied all of a sudden and i cannot figure out why. i have checked privacy settings on everything and its all allowed. idk what to do

please help lol

[pliant knoll]

ok so im streaming my pc, how do i disable the stream from hearing my xbox party chat?

[quartz badger]

How do you even get streamlabs console. It’s not showing in the Xbox store

[young oxide]

None of the commands seem to be working today despite relogging. Are there are some technical issues happening right now?

[lapis locust]

you download that onto your computer. and then login and it will connect the two.

[gritty isle]

Go to the Streamlabs Console website … https://streamlabs.com/console

[gritty isle]

There is nothing to download and/or install for Streamlabs Console. It’s all done via the aforementioned website.

[queen needle]

@gritty isle can you help me

Or anyone can help me?

[gritty isle]

It is easier for people to assist if you just state your issue.

Asking to ask for support just makes the process longer.

[pliant knoll]

ok so im streaming my pc, how do i disable the stream from hearing my xbox party chat?

[merry crypt]

Hey! Is anybody having any issues capturing game?

[pure solar]

Can someone tell me why OBs and Streamlabs wont connect to eachother? I cant make them both be on the stream or see the Streamlabs button in OBS like any videos I found said it would work like.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[wispy latch]

@pure solar For information about using NDI, please check out the guides here:
:small_blue_diamond: Receiving NDI with Streamlabs Desktop https://streamlabs.com/content-hub/post/ndi-receiving-setup-in-streamlabs-desktop
:small_blue_diamond: Output NDI with OBS Studio https://streamlabs.com/content-hub/post/create-ndi-stream-output-with-obs-studio
:small_blue_diamond: Create NDI stream with Skype https://streamlabs.com/content-hub/post/create-ndi-stream-with-skype-podcast
:small_blue_diamond: Create NDI stream with Scan Converter 2, vMix, or Mobile Device https://streamlabs.com/content-hub/post/create-ndi-stream-with-scan-converter-2-vmix-or-mobile-device
:small_blue_diamond: Information for M1 Mac users https://github.com/Palakis/obs-ndi/issues/606

Also do make sure to have the latest NDI Version from: http://new.tk/NDIRedistV4

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[steep island]

I'm trying to open lower thirds and it drops me into a blank streamlabs page... is this a bug, because i know i've used it before?

[stone canopy]

I am having trouble getting my streamlabs to allow for different types of alert boxes on one screen. Every time that I change one it changes all of them. Is there a way around this?

[errant pond]

Best bitate for 1440p streaming? YouTube recommending 23500 ... But Its still buffer can any one help me for good number of bitrate

[charred gulch]

Hello, I have a question that I'm having a hard time finding an answer to. I have two channels (recently made my second one). What is the best way to juggle two channels when it comes to streaming through Streamlabs? So far it doesn't seem to be very easy to just swap between my two channels for streaming. Thanks

[dusk ether]

I am having trouble going live as evertime I press the go live button an error pops up on my screen. I am using a macbook and the dual output feature so I don't know if those are what are contributing to my issue but if anyone can help that would be much appreciated🙏

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[tacit trench]

Hey guys. I tried setting up donations through paypal. I connected my paypal busissness account, and everything looks correct. I even been in contact with paypal support to verify that everything is good on thier side.

But when viewers try to donate, they get "something went wrong" and a 422 error code. Multiple users have tired and it wont work. The account info on streamlabs is correct.

Does anyone have any idea why im having this issue, and possibly how to solve it? I'v googled alot but cant find much help

[honest heart]

Hi everyone ! 🙂 I am asking for help here because all my attempts to solve my problem have failed. My Mini Feed on Streamlabs does not update, despite several uninstalls/reinstalls of Streamlabs and StreamLabels.

The strange thing is that my goal widget on the overlay correctly counts new followers, but they still do not appear in the Mini Feed. I do not know what the problem is.

Does anyone have a solution? Thanks in advance!

[pseudo veldt]

when i play valorant and i run streamlab it become laggy, im playing on laptop asus tuf can somebody help pls??

[neat narwhal]

I bought ur ultra membership. The 3m promo is basically the free 1m promo

Both the links are the same

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[broken flax]

I am using streamlabs chatbot on desktop. I have created 2 bots, one for twitch and one for youtueb. The one which i created for twicth worked fine so far but today the app is opening but not showing up on my screen, i see it in the taskbar and when i hover over it, it shows blank window. Its also responding to commands used on twitch chat! Just the window is not showing up

[broken flax]

Earlier i was forcing it to use my GPU, removed that option and restarted, working fine now!!

[forest cedar]

I want to record my horizontal and vertical output on the same time. Is this possible? I can't find it

[gritty isle]

Thanks for coming over from the other Discord, Kayleigh.

Currently, Streamlabs Desktop can only record the horizontal output.

We're aware that recording of the vertical output is highly desired. I don't have any information if or when that feature might be available.

I'd ask that you submit feedback requesting that feature: https://support.streamlabs.com/hc/en-us/requests/new.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[frosty halo]

How do I get the free nitro

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[forest vortex]

@wispy latch it would let me add my card in every subscription other than the console pro and there for i cant sub

[stray citrus]

Hi there! I'm so sorry you're having trouble with this. Our team isn't able to assist with payment-related inquiries, so we recommend submitting a ticket here: https://support.streamlabs.com/hc/en-us/requests/new and our customer support team should be able to assist you further with this.

[lapis locust]

i for sure downloaded streamlabs desktop to my pc.

[gritty isle]

Yes but you can't configure Streamlabs Console from Streamlabs Desktop.

[lapis locust]

this is the info i needed!

for some reason on streamlabs console its telling me permisson denied by system when im trying to connect cam to overlay on stream

2 days ago worked perfectly now it keeps saying denied. i have allowed acces everywhere i can find and still says the same thing. when i have the cam open in regular stream labs it does say in use. but only when streamlabs desktop is open. besides that it will just say denied and i cannot figure out why

please help

[gritty isle]

First please confirm if you have enabled your webcam in your Windows privacy settings for your camera. https://imgur.com/a/HzDD3Hl

After doing so, please go to step 2 and select your camera device settings and select your webcam, then confirm you can see yourself on Windows.
 
Then you'll need to confirm no other applications are currently using your webcam. Please go to Streamlabs Console website after Streamlabs Console and access the project you intend to use your webcam with. 
 
Please then delete your webcam layer and add it back. If you get the same error with system denied permission, please delete the webcam layer one more time.
 
This time I want you to reset permissions on your browser and reload the page https://imgur.com/a/AQRmlQg
 
Once the page reloads, please try enabling the camera and microphone for Streamlabs Console. Then you can try adding your webcam again to Streamlabs Console.
 
If that still doesn't work, please confirm that the permission for your browser is confirmed in the Windows camera privacy settings https://imgur.com/a/5D8Lu3f

[rigid stirrup]

Streamlabs desktop is not allowing me to toggle the twitch VOD track.

I toggle it, and it proceeds to turn itself off.

[gritty isle]

First make sure you are logged in with your Twitch account. Then, go to to Settings > Stream and select "Stream to custom ingest" (Screenshot: https://i.imgur.com/e2MhVuM.png). Then, make sure the destination is set to Twitch here: https://i.imgur.com/d5VUXa3.png.

Once you have done this you can switch it back to "Use recommended settings". This should fix it for you

[rigid stirrup]

awesome, didnt realize it had swapped to SL custom ingest.

[true dragon]

who do I reach for a isssue with my account. I paid for streamlabs ultra & it didn’t link properly to streamlabs console 🫡

[gritty isle]

As you know, Streamlabs Console is included in Stremlabs Ultra. In this way, you would want to sign in the Streamlabs Console web site with your Streamlabs ID. If you've not set up you Streamlabs ID: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id.

[viscid mason]

so, i have no acess to a account that i linked my main youtube channel so i want to if theres anything i could do

[gritty isle]

Is that YouTube the Primary account in your Streamlabs account?

[viscid mason]

it is linked to a account that i used to login with twitch, but since i dont have acess do this channel anymore i cant login with that account,i used to log with twitch

[gritty isle]

Then you should be able to log in with that Twitch and unmerge it.

[zinc flame]

Hey guys hello my name is Angel and i need help with streamlabs.. i wiah i had someones support

[stray citrus]

Hi there! I would recommend asking your question so someone can assist you if they are available.

[zinc flame]

Of course! Thank you. ok.. guys why streamlabs wont let me sign in anywhere? no facebook streams no twitch streams no nothing. Please... help..

[clever harness]

Anyone knows why the Alert widget shows the image but the audio doesn't work in stream? it sounds in my end but in the broadcast doesn't. (I use OBS Studio)

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[languid willow]

hey guys, i am trying to figure out how to add a transition. i loaded my scenes and such from obs but my transition isnt working and im not sure where to even put it

[reef furnace]

How tf do I stream with this app? I enabled my youtube account for streaming, but when I open the app, instead of seeing my screen I see my god damn camera. How tf do I make it stream my screen and not camera? Also, when I go live and try to click on the livestream from my yt channel, I cant do so. I cant click on it. How tf do I fix ghis

[gritty isle]

Are you using Streamlabs Mobile or Streamlabs Desktop?

[reef furnace]

Im on Ipad and ive been trying to fix this for 1 hour with no success

[gritty isle]

When you go live with Streamlabs Mobile by clicking Go Live, you should be presented with this dialog. If you want to share your screen, tap that radio button and click Next.

[reef furnace]

I did exactly that, didnt work

I clicked on screenshare, didnt work. I also cant open my livestream once I go live

[gritty isle]

That’s the new, preferred method. Can you try this way…

Click the hamburger menu then click Screen Capture?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[ancient mesa]

hello, from yesterday streamlabs doesn't show up any sub happen on twitch

and so it doesnt send alert to widget. is it a know issue?

[reef furnace]

I dont have that option

This is what pops up:
Themes, Rewards, Scenes, Account Settings, Disconnect protection, Alerts, Streaming settings, Remote Control

[bronze tinsel]

Hey everyone! 👋 I created a new Streamlabs account and saw that there was a Discord Nitro promo, but when I clicked the Claim Nitro button I got redirected to https://streamlabs.com/dashboard?error=Something-went-wrong...#/stats. Am I doing something wrong?
I read all the FAQs but none of these apply. Could it be that it's a new Streamlabs account?

You are ineligible for this promotion
The promotion is invalid
The promotion has reached the maximum number of claims
The link is invalid

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[bronze tinsel]

but- I need community support not some dumb robot using an autoresponder

[gritty isle]

Okay, thanks for trying that. Is this first time you've tried to go live via mobile to that YouTube channel?

[reef furnace]

Yes. Do I need 50 subs to do it?

[gritty isle]

If you've never been live on that YouTube channel, that's a good possibility.
https://support.google.com/youtube/answer/9228390?hl=en&co=GENIE.Platform%3DAndroid

[stray citrus]

The bot is telling you to submit a ticket because our team is unable to provide support for that promotion in this server.

[bronze tinsel]

I was just trying to see if it was happening to anyone else. 🤷‍♂️

[stray citrus]

Right, I was just about to mention that the issue isn't something that community members can typically assist with, so we set up the bot because we have been getting a large amount of inquiries about different errors/questions. I'm very sorry for the inconvenience. 😦

[austere quarry]

How can I test my stream elements chat in SLOBS? Offline (twitch)

Also can I use different chat overlays for different scenes and if so how (SLOBS)

[desert briar]

After Clicking Nitro Promo claim, The page either redirects with the blank:#blocked message or Redirects back to the dahboard instantly with "Something-Went_Wrong" In the link. Any Help???

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[gritty isle]

Twitch Chat is always active, even if you're not live. Just have Streamlabs Desktop open and type in your Twitch Chat.

[austere quarry]

yes that works, but the new chat format I have added to streamelement (chatbox) and added as a browser source is not displaying text on my screen

[thorn tide]

Has the TikTok issues been resolved?

[gritty isle]

If you take the URL from the browser source and paste it into a web browser and type in your Twitch Chat, you see that chat in the web browser?

[austere quarry]

no

[gritty isle]

Then I'd reach out to Streamelements.

[austere quarry]

hahahah they said to reach out to you lmao

oh well one more question... can I use different chat overlays for different scenes and if so how (SLOBS)#

[gritty isle]

If the browser source isn't working in a web browser, there's not much I can do to troubleshoot since its from Streamelements.

[gritty isle]

If you go to you Widget Theme page https://streamlabs.com/dashboard#/widgetthemes, you can click on the 🔗 icon from the desired theme and grab the URL for the Chatbox for that theme. But that would be for our (Streamlabs) Chatbox. Not sure hot to apply it to one from Streamelements.

[austere quarry]

Got U..thank u

[rough kernel]

guys i am trying to login in this discord account but

[wild gorge]

#technical-support Hello folks, i have a query. I can use SL to stream to my personal account with only me settings to do a test, but then I go live to my FB page and it lets me go live but error screen in red saying something is wrong but you can try going live anyway. But it doesnt go live to FB, I tried going to YT at same time and it does go to YT, just not my page, tried multiple pages. Only works to personal. Thanks!!! Roy

[rough kernel]

i can't find it, i am on the website if i need it to download please tell me

[gritty isle]

Can you elaborate exactly what you're trying to do? Are you trying to log into a different account in Discord?
https://support.discord.com/hc/en-us/articles/209572128-How-do-I-log-out

[rough kernel]

no i am trying in this account

[gritty isle]

To accomplish what?

[rough kernel]

wdym

[gritty isle]

You are logged into a Discord account, posted here that you are trying to log into a discord account. Thus my confusion.

This is Streamlabs technical support Discord.

[gritty isle]

Can you screen shot this red box you get? Do you have a Streamlabs Ultra subscription?

[rough kernel]

WAIT

[gritty isle]

Okay, these are platforms you have merged in your Streamlabs account.

[rough kernel]

oh tnks!

[gritty isle]

You're welcome!

[austere quarry]

Is there a chat overlay similar to zaytri bubbles in slobs?

[gritty isle]

No idea! You can search for free overlays here: https://streamlabs.com/library/

Just enter Free in the search box.

[forest cedar]

I have two media files that I wanna play when pressing a button on my stream deck, but they don’t play. My stream deck does play all the widgets when pressing the button, but not media files. What can I do? These are the current settings.

[slim summit]

I am trying to use the Collab Cam for a guest, but in every video I see they have a Steam Chat section when they are using the web version. However, when I do it, I do not see it. Am I doing something wrong? I am on the free version and tried different browsers and computers to no avail. I am attaching what I am talking about highlighted in yellow.

[gritty isle]

Use the Unhide/Hide actions. You have the right options selected. When the source becomes active, play back will be restarted. Then hide it again once its done playing.

[light gorge]

I purchased the Appsumo account offer back in Dec 2021 and now I cannot get into my account. Can someone help me? I asked for PW reset and they said no email was found.

[halcyon fox]

hi

when i trun on stream labs desktop and play valorant at the same time the mouse auto goes to the streamlabs

[wild gorge]

The red box flashed up very quickly, I re logged into my FB, I tried logging into FB instead of my SL account but then got the error box, loged back into SL account and got the next error box. Direct to my personal FB account still works fine. Thanks...

[halcyon fox]

how can i fix it ?

[gritty isle]

Please submit a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That looks like what you get when you don't meet the requirements to go live to a page on Facebook. They changed (made more strict) the requirements some time back in 2024. Me myself lost the ability to live stream to my page as a result.

Attention Facebook Streamers

Facebook has new criteria for going live starting today. The criteria is the following:

• Your account must be at least 60 days old.
• Your Page or professional profile must have at least 100 followers.
• To go live from a Page, you need to have Facebook access or task access to create content.

You can read more about this change here: https://www.facebook.com/business/help/216491699144904?id=1123223941353904

If you are not eligible, you will see the error in the screenshot. If you do meet these requirements, please try relogging in the software. If you still have an issue, please verify your eligbility with Facebook support and reach out to us in a ticket

[wild gorge]

mmm strange, I did go live to the page yesterday but I use custom ingest. But it does sound like a permission thing.

[gritty isle]

If you're logged in Streamlabs Desktop with your Facebook, you can try logging out and then back in and see if that helps. Otherwise I'd submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

[wild gorge]

ok thanks

[halcyon fox]

.

[gritty isle]

Can you elaborate on your issue?

[halcyon fox]

when i play game of valorant the mouse goes to the streamlabs desktop app in the another monitor

when i shot in the game it makes me click on the streamlabs chat

[gritty isle]

That's strange. Never heard of that happening. I would quit and restart Streamlabs Desktop as administrator.

[halcyon fox]

i will try

Streamlabs OBS.exe right ?

[light gorge]

Thank you

[gritty isle]

Yes

[gritty isle]

You're welcome.

[light gorge]

So I looked back in my email and found a link to the streamlabs talk studio and was able to get into the account using my email.

[halcyon fox]

It didn’t work

[gritty isle]

Weird for sure and quite annoying I bet. Let me confer on this one....

[halcyon fox]

take your time

[fading wraith]

guys does someone know what to do ?? If I press record this alert pops up and I already did everything what they said on youtube know I don't know what to do to fix this issue

[gritty isle]

Make sure Valorant is in full screen mode and not in a window.

[zinc flame]

@gritty isle I tried it all.. firefox and now edge..

[wispy latch]

@fading wraith

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[halcyon fox]

its the same even in fullscreen

[gritty isle]

Check https://support.streamlabs.com/hc/en-us/articles/28181661109531-Streamlabs-Desktop-Unknown-Error and https://support.streamlabs.com/hc/en-us/articles/28703711563675-Streamlabs-Desktop-Incompatible-Color-Formats-for-Recording-Streaming

[halcyon fox]

?

[gritty isle]

Likely an issue with Valorant. I don't see how its a Streamlabs issue. I can only suggest this:

Can you try the steps below to see if they help?

First, please delete your game capture and close Streamlabs Desktop.
Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[zinc flame]

@gritty isle mister rufus the software is not letting me log in on facebook so i continue with my facebook gaming! whats going on noww? 😦

[gritty isle]

Did you change your default browser to something else. And not change it to something else and change it right back to what it was? And Streamlabs Desktop was not running?

[zinc flame]

Yes sir I changed it from Firefox to edge and is till won't let me game on Facebook.. do I need to try Google Chrome?

[gritty isle]

And you had quit Streamlabs Desktop before you changed the default web browser to Edge?

[zinc flame]

Yeah pretty much

[gritty isle]

Pretty much?

[zinc flame]

yeah I did I swear

[gritty isle]

What version of Windows do you have and is it fully up to date?

[halcyon fox]

i cant delete the folder

i am sure the app is closed

[gritty isle]

Reboot your PC and and try again. If this still happens, download a fresh installer of Streamlabs Desktop from the Streamlabs web site, run the installer as administrator and let it install over your existing installation. No need to uninstall.

Then try again to delete the obs-studio-hook folder.

[halcyon fox]

i will try to delete it from Command Prompt first

still cant delete the folder

[gritty isle]

Reboot your PC and and try again. If this still happens, download a fresh installer of Streamlabs Desktop from the Streamlabs web site, run the installer as administrator and let it install over your existing installation. No need to uninstall.
Then try again to delete the obs-studio-hook folder.

[halcyon fox]

it fixed thx

[gritty isle]

You're welcome.

[heavy remnant]

Good evening, I'm doing live on two different platforms, but the camera is only appearing on one, in regular OBS there is the option to add a Virtual Camera, in streamlabs obs is it also possible?

@gritty isle now is the wrigt server

[gritty isle]

Click the ⚙️ icon in the lower left to bring up Settings then go to Virtual Camera.

[heavy remnant]

Now Look, when i customize in tiktok live studio my camera also is wrong because capture full scream of streamlabs

[gritty isle]

Then you'll have to adjust your scenes and sources in Streamlabs Desktop.

[odd basin]

Howdy everyone! Technical question. My streamlabs has gotten CONSIDERABLY slower and more prone to freezing lately, with no changes to hardware, and it's getting to the point where I'm worried it'll impact stream quality. Is there anyway to dump cache or local files that may be slowing down the program?

[gusty umbra]

Is your memory or CPU getting hammered when you talk about slowing down?

[odd basin]

Let me watch task manager and see if i can catch it

@gusty umbra nope, just watched it freeze up while deleting a source and it wouldn't let me navigate for several seconds, but no noticable uptick on CPU or Memory

[gusty umbra]

Do you have a lot of browser sources and media files in your scenes?

[slow barn]

I try to multistream with Streamlabs to Youtube and Twitch. Stream goes live - youtube works.. but Twitch Stream stays offline.

The VOD of Twitch on the other hand, when quitting the stream, is absolutely fine.. it just cannot straem live..

I tried to login and out mutliple times now and tried to reset the Stream key - same result - any idea what can cause this?

[odd basin]

I believe I have a fair amount but not too many. Let me count on the specific scene I'm testing.

[gritty isle]

I'd make sure your bitrate isn't exceeding 6000 which the maximum for Twitch. If you still have issues, hop over to the #vip-support channel and thank you for being a Streamlabs Ultra subscriber.

[gusty umbra]

Is it just that one scene causing issues, or is it any scene?

[odd basin]

It's usually any scene.

[slow barn]

Thanks @gritty isle

[gritty isle]

You're welcome.

[gusty umbra]

Can you screenshot your scenes and sources section? Anything in your performance metrics?

[devout dirge]

is there any way to get the midi plugin from obs to work on streamlabs obs ?

[gusty umbra]

Click the little vertical bars...any warnings in there?

[odd basin]

Nope, don't recieve warnings in or out of stream.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[gusty umbra]

Nothing looks out of order. It's a lot of sources for 1 scene. I might suggest disabling one of those pokemon/ect one at a time, see if one is doing something funny. If it's ok after that test, can you submit a ticket https://support.streamlabs.com/hc/en-us/requests/new The staff can get you to send logs that is helpful in troubleshooting

[thorn tide]

Does anyone know if they fixed the TikTok connection issues??

[odd basin]

Will do! It's happening on scenes with much lower source counts too, but regardless will do.

[thorn tide]

?

[gritty isle]

We don't have any information on that sorry. I'd submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. I don't even know if it's an issue with Streamlabs or TikTok.

[thorn tide]

Fasho, I already submitted a ticket was just wondering if anyone had any word on it

[dull jackal]

Hello I got on to stream today and my game capture is half showing, I’ve tried everything messing with the capture setting and resetting transform and nothing worked. Any ideas?

[gritty isle]

Your Output Resolution is set for the vertical format.

Go to Settings > Video and then at Output Resolution, swap the values.

For example if it shows 1080x1920, change it to 1920x1080.

[dull jackal]

That worked thank you !

[gritty isle]

You're welcome!

[odd hound]

I need help, I restarted my stream labs, all my scenes like "starting soon/BRB" are all black screened.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[unreal granite]

Hello whenever I press on the claim nitro button it takes me back to the dashboard

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[fringe hare]

I am looking for more information on the End Credits widget.
Is there any way to edit it more than the basic settings offer?

It also appears to not be respecting the font colour that I set. It just remains yellow regardless what I enter.

[ancient mesa]

why streamlabs doesnt log anymore subs from twitch?

this is on twitch

like its disconnected from twitch api

[odd hound]

Can anyone help me I logged out of twitch and restarted stream labs. Now all my images saying brb or starting soon are gone on all my scenes.

[static junco]

Can someone help me with streamlabs console o go to stream on it and it just says you need to link a subscription to your account to use the selected broadcast destination

[gritty isle]

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If indeed you have a valid subscription, please log out of the Streamlabs Console web site, clear the cache in your web brower, restart the web brower, and log back in.

If you're sure you a valid subscription but it not being detected, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[static junco]

Oh thank you for the help

[gritty isle]

You’re welcome.

[ancient mesa]

anyone can help me please

[old pike]

does streamlabs have an export log file option like in regular OBS

[unique helm]

hey, i'm having an issue with marvel rivals. it's not showing up as a game capture

[restive blade]

Hello! I'm having an issue with dual output with twitch and tiktok. When I go live it doesn't pull the chat in the browser. It says not internet connection. I press the retry button and the same happens. Anybody else with the same issue? Is there a workaround?

[slate bramble]

hello I don't speak English will anyone help me configure streamlabs for the stream, I'm having problems that I can't find any answers on google

[jagged shell]

I need help with my subscription i put in my card details and it says processing subscription then makes me redo it and nothing changed

[devout dirge]

is there any way to get the midi plugin from obs to work on streamlabs obs ?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[desert briar]

hey i had a question on why i cant stream valorant bec whenever i try to stream it its all black on my screen

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[pseudo veldt]

help me when i dont stream its not laggy, and when i stream is so laggy i even cant play the game bro, pls help me ty 🙂

PLS HELP

[wispy latch]

@pseudo veldt This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[reef flume]

i try to use the "session subrscriber count" as a daily sub count but it starts at 3 not 0 why anyone know?

[pseudo veldt]

still doesnt work

i already tried all and none work

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[gusty umbra]

What are your PC specs and output numbers in streamlabs. Streaming takes extra resources. Sometimes settings have to give one way.

[pseudo veldt]

im on laptop rtx 2050 and intel processor

[grizzled laurel]

I clicked on the "Claim Discord Nitro" but it just keeps sending me back to the website and not sending me to the actual claiming part

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[gusty umbra]

What are your output settings are you streaming 1080p60fps?

[pseudo veldt]

yes

[gusty umbra]

Drop to 30fps. See if that helps.

Or 720p60fps.

[pseudo veldt]

when back days i stream and it went fine i have still 150+ fps while streaming, and now when i stream is so affect my gameplay/fps and its unplayable

[gritty isle]

Uncapped FPS is the issue.

You want the in game FPS, the FPS in Streamlabs Desktop, and the monitor's refresh rate set to multiples of 60: 60, 120, 180 (though 180 is really too high as no platform will output that). Best to use 120.

150 does not divide by 60 evenly.

[tiny prairie]

when I press to get nitro it says this and does not give nitro urgent help

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[tiny prairie]

bro dont work

[gritty isle]

You could not submit a ticket?

[tiny prairie]

ı sent

[gritty isle]

Perfect. Thank you.

[tiny prairie]

And now what?

[gritty isle]

Wait for a response on your ticket. They are answered in the order they are received.

[tiny prairie]

okey,

[unreal wren]

I could use some help. I have been told my streaming audio sucks. There is a definite "echo" that I cannot figure out where it is coming from. I am streaming Dungeons & Dragons Online to twitch. As soon as I start Streamlabs, I can hear the room noise (television etc) through my headset and a echo of that audio.

UPDATE: I think I fixed my issue. I do not use my camera's mic for audio. I have a desktop mic. In the cam settings the audio output mode was set to Output mode Directsound. I changed that to "capture audio only" and now I no longer hear the echo.

[sturdy jungle]

does anyone know what to do when streamlabs can't capture from the camera, or captures but just one frame then crashes? I tried uptating my computer camera, it works on itself but doesnt on streamlabs...

I tried reinstalling streamlabs but it crashes (can't click) when open, idk If that has to do with the camera issue

UPDATE: seems to got fixed on itself after a good 10 minutes opened

[wraith viper]

hi how to see chat in game when stream is online ? like this

[gritty isle]

If you have only one monitor AND your running Windows, you can use the Game Overlay feature of Streamlabs Desktop: https://streamlabs.com/content-hub/post/game-overlay-for-streamlabs-desktop.

👉 Please note that you must run your game in borderless-windowed or windowed-fullscreen mode in order for this feature to work. It will not work with a game in fullscreen mode. 👈

Game Overlay isn't available on the MacOS version of Streamlabs Desktop.

[wraith viper]

Okay, thanks for your help and I use obs studio with the stream labs add-on and no, that's why I'm asking here, and thanks for the advice and help 🙂

[gritty isle]

Ah, gotcha. Doesn't look like the Game Overlay is available in the Streamlabs Plugin.

Do you have only one monitor?

[wraith viper]

yes

[gritty isle]

Okay, if you're using the Streamlabs Chatbox Widget, you could copy the Widget URL and then open that URL in a mobile web browser from your phone or tablet.

[wraith viper]

ok thanks for help

[gritty isle]

You're welcome.

@lament agate

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. It should say "Connected a few minutes ago" other short period of time.

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

👉 REMEMBER, this process will not go back and capture events that were missed. 👈

[lament agate]

ty the reloading widgets was what I was looking for - fixed now

[gritty isle]

YAY!!! You're welcome!

[raven wasp]

when i try and stream on roblox it just says start a game even tho i have roblox open

anyone know how to fix?

[gritty isle]

If you're using Game Capture, that won't work as a few years ago Roblox implemented an anti-cheat feature which broke Game Capture's ability to hook into the game.

As a workaround, please use Window Capture instead:

• add a new Window Capture source
• select Roblox from the window list
• change the Capture Method to "Windows 10"

On Windows 10, you will see a yellow border around the game which cannot be disabled. This is not visible in your stream and can be ignored.

[raven wasp]

thanks it works

[gritty isle]

You're welcome.

[hidden sedge]

Hey! i had a big question so im running into a slight problem with game capture and valorant. I streamed earlier for 3 hours and had absolutely no problems but now everytime I open streamlabs more specifically try to start a game capture my valorant immediatly stops responding and crashes. Im not sure why I have checked drivers, restarted and checked with/without the game. valorant runs great till i try to game capture, and streamlabs runs great even tho it freezes val. Any ideas? I enjoyed streaming really wanted to make it a habit?

[gritty isle]

Can you try the steps below to see if they help?

First, please delete your game capture and quit Streamlabs Desktop.
Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[unique rune]

Hey all ^^
I'm trying to setup cloud sync, but I cannot get my overlay to sync after the first time.
I set it up on my PC and logged in on my laptop, after logging in my overlay showed up.
But, if I add a small 200KB video file on my PC to test the sync function, my PC doesn't seem to sync it to the cloud and it doesn't show up on my laptop, is anyone able to offer some advice?

[hidden sedge]

thank you so much! it works what exactly happened just so i can learn?

[frail briar]

Hey, I just gifted a friend an Ultra subscription. But when they go to redeem it it gives the generic alert "Server Error".

Can't seem to find any known issues with this does anyone have any ideas or know who I should contact?

[gritty isle]

You're welcome! Likely one of the files in that folder got corrupted or wasn't properly closed. No way to tell really.

[gritty isle]

Please submit a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new..; us Volunteers just don't have any access since we're not employees.

[gritty isle]

I would make sure on your PC that you quit Strreamlabs Desktop and then wait a minute before launching it on your laptop. Its not a system where is actively keeps scene collections in sync whilst you have two different computers active at the same time.

[frail briar]

Got it, thank you!

[unique rune]

Ooooh, so when I close Streamlabs it will sync in the background?
I'll give it a try Rufus and let you know, thanks!

[gritty isle]

You're welcome!

[gritty isle]

You're welcome!

[heavy nest]

I can't see the preview on streamlabs or obs

I haven't seen any solution on internet

[gritty isle]

Please click the ⚙️ icon for Settings, then go to Advanced > "Force GPU as render device" and see if turning that setting on/off. That should resolve your issue.

[heavy nest]

It didn't work

[gritty isle]

Please go into the Layout Editor and screen shot the whole Streamlabs Desktop application window please.

[gritty isle]

Please restart Streamlabs Desktop now that you toggled off or on that setting and let me know what happens.

[heavy nest]

Nothing happened

[gritty isle]

If you right click in this area, do you have Performance Mode checked?

[unique rune]

Worked after waiting 10~ min!
One bottleneck is that if I launched OBS on my laptop before the sync was done it would undo what I did on my PC.
If Volunteers are able to submit feature requests easily it would be amazing if you could set one PC as a "master" and the other PC's follow it, thanks again Rufus!

[heavy nest]

No

[gritty isle]

You can submit feed back or feature requests: https://support.streamlabs.com/hc/en-us/requests/new

[unique rune]

Awesome! Will do that now, thanks!

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[gritty isle]

Odd. Please quit Streamlabs Desktop, go to the Streamlabs web site and download a fresh installer and run the installer as administrator. At the end of the installer, don't let it launch Streamlabs Desktop but rather just quit the installer. No need to uninstall Streamlabs Desktop first. Then reboot your PC and after it comes back up, launch Streamlabs Desktop and let me know how it goes.

[brave tusk]

My stream is no longer transmitted to Twitch despite connection

I have already removed the connection from everywhere and reconnected it. I stream via streamlabs console

[gritty isle]

Log out of Streamlabs Desktop. Wait a minute. Log back in. Also make sure that your bitrate isn't exceeding 6000 which is the maximum for Twitch.

[gritty isle]

Ah, more information after the fact.

[gritty isle]

Do you have a just the Streamlabs Console subscription or a subscription to Streamlabs Ultra (includes Streamlabs Console)?

[brave tusk]

Yes, I did. I was streaming 30 minutes ago. I had to log in again everywhere because of the password reset on Twitch. Then I wanted to restart the stream via streamlabs console and then it didn't work anymore

[gritty isle]

You should be able to log out of the Streamlabs Console web site and log back in with your Twitch. I would suggest, on your console, switch the destination back over to Twitch (may need to relogin there) and see if you can go live after that - if okay there, switch the destination back to Streamlabs and try again.

[brave tusk]

Yes, I have already done that. If I stream directly via Twitch it works

[gritty isle]

Okay, if you've relogged at the Streamlabs Console web site, switch the destination back to Streamlabs and let me know how it goes.

[brave tusk]

I have already tried that but without success

[gritty isle]

Hmmmm, okayy, BRB, the dog needs to go out.

[brave tusk]

Okay, everything's clear

[brave tusk]

I logged out and logged in again everywhere. However, the problem that the connection to Twitch is not available is not solved. After it tells me that I am live, I get this error directly

[tacit shore]

Getting an encoder error ending stream after a few hours

[gritty isle]

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch *EXCPEPT disconnect Streamlabs Console (may show as Streamlabs Studio [it's old name]). DO NOT disconnect Streamlabs.

6. Navigate back to the Streamlabs Console web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs Console connection. It should say "Connected a few minutes ago" other short period of time.

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

[wispy latch]

@brave tusk
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[brave tusk]

I can't remove my Twitch account from Streamlabs console only from streamlabs dashboard

[gritty isle]

This process doesn't have steps to UNMERGE on the Streamlabs web site. Don't do that. Follow the steps that I posted. None of them say to unmerge your Twitch.

[brave tusk]

I did. But it doesn't work. I may have found out something. I just connected YouTube to streamlabs. However, the shortcut does not appear in streamlabs console. Could it be that somehow there is a syncho error right now?

[gritty isle]

Streamlabs Console doesn't work with YouTube. Don't worry about having YouTube merged in your Streamlabs account.

Can you go back to https://www.twitch.tv/settings/connections and screen shot your Streamlabs Studio/Console connection please?

Might look like this except it should say something like 'Connected a few minutes ago'.

Er, like this

Don't worry if you don't have Streamlabs Chatbot.

[brave tusk]

Yes

[gritty isle]

Hmmm, okay, just a minute. Let me check on a few things.

[brave tusk]

okay

[boreal oxide]

I'm having an issue where I'm multi-casting and Twitch SAYS I'm live and the timer on Twitch is running but no video is being output. I have restarted Streamlabs and X and Youtube are fully functional.

[tacit shore]

yeah twitch dont like that

[gritty isle]

And you logged in at the Streamlabs Console https://streamlans.com/console web site with your Twitch and not your Streamlabs ID?

[boreal oxide]

Like vs paid for Ultra for it is not lining up for me. Going for another turn it off and back on again.

[brave tusk]

No, I'm connected to the streamlabs id and below to twitch

And at streamlabs console it also says "Stream Destinations" and at the bottom my twitch account

[gritty isle]

Please log out of Streamlabs Console and log in with your Twitch directly. I understand your Streamlabs ID is connected to your Streamlabs account which has your Twitch.

[brave tusk]

yes thank youeeee!. Now it has worked. Thank you very much

[warm lagoon]

anyone else having an issue with the marvel rivals not popping up on the drop down tab for selecting which game you want to stream on tiktok?

[gritty isle]

YAY!!! You're welcome!

[brave tusk]

Can I reconnect to streamlabs now?

[gritty isle]

Make sure your bitrate is over 6000 which is the maximum that Twitch will allow. If you do have a Streamlabs Ultra subscription, thank you, and please link your discord per the tagged instructions below and gain access to the VIP Support channel which is one of your benefits.

I would also, in Streamlabs Desktop, log out and log in with your Twitch, as, perhaps, the OAuth token needs to be refreshed.

[wispy latch]

@boreal oxide

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[boreal oxide]

Ok for me messing with the output color value got fixed the video issue for people seaching.

[gritty isle]

Yes. If you're using Streamlabs Console with a Streamlabs Console subscription, you should always log in with your Twitch.

If you have a Streamlabs Ultra subscription (includes Streamlabs Console) then you would log in with your Streamlabs ID.

[boreal oxide]

Thanks!

[gritty isle]

Yeah. Never mess with that setting. Causes all sorts of headaches.

[boreal oxide]

I'm streaming AI content so arrogantly I was like THIS MUST BE THE RIGHT WAY TO DO THINGS

IT'S THE BEST COLORSPACE THUS THE BEST

[gritty isle]

Not according to Twitch!

[arctic tendon]

Hello . When trying to turn on my webcam it is saying permission denied by system? i cant use the computer or a secondary webcam?

all permission from my actual computer allow it . Streamlabs is not allowing it

[gritty isle]

Make sure that Streamlabs Desktop is allowed to use it.

[arctic tendon]

this is on the streamlabs console

[gritty isle]

Ah.

[arctic tendon]

any ideas?

[gritty isle]

Is this an external webcam or the one built into a laptop?

[arctic tendon]

both

it wont allow either. When i Try to add it . A red bar comes in on the top right and says"permission denied by System" but earlier today it was working fine

[gritty isle]

And either one or both are permitted in Windows Settings to use the camera and the web browser you're using is permitted to use the camera?

[arctic tendon]

yes everything is permitted . I was streaming earlier today with a camera and no issue. but i took a break and came back to the camera off

[gritty isle]

[gusty umbra]

They might still think they are in use by something, a reboot can fix that.

[arctic tendon]

i will restart my computer.

No luck

[languid elm]

Yo how do I access overlay library in streamlabs console

Do I need to be on a computer or can I do it on my phone

[gritty isle]

Just log into the Streamlabs Console web site with a web browser. You can do this via your phone but sometimes the smaller screen can make it difficult to see and navigate.

[languid elm]

I found it thank you !

[gritty isle]

You're welcome.

[spiral glen]

Hi Im having issues with my stream crashing and theres an error message mentioning something about the NVIDIA encoder But unfortunately I dont know exactly what it says

Do I maybe need to change some settings when streaming VR?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[minor edge]

how do I add TTS for donos? or is it automatically added with dono alerts?

[hot basalt]

Can one of the tech genies tell me how to redeem my streamlabs ultra card?

[obsidian wasp]

I need to talk to someone please, help desk tickets in email is taking way to long, and am not getting the help i need

I am not able to use the "monthly" tip option, comes up with an error? also how long for merch payout? it has been almost 2 months? money sitting there?

[harsh raven]

is anyone elses alerts not working

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[timid topaz]

Hello

i want help

[pseudo veldt]

it still doesn't work, every time I run Streamlab and I play Valorant it will lag

[ocean tusk]

Hello, I'm trying to report abuse of your service. Scammers are increasingly using link.space for phishing sites and my reports are getting slow responses, taking a week or so. This is a new phishing site:
https://link.space/@billup
This phishing site has been set up to look like it's from Australian telecommunications company Telstra
Hoping I can get a rapid resonse here. Thanks

[gusty umbra]

That isn’t anything we can assist with here. You will need to submit a ticket so a streamlabs staff member can look into that. https://support.streamlabs.com/hc/en-us/requests/new

Don’t ask people to DM you.

[timid topaz]

I hope help me

[gusty umbra]

What encoder are you using? What are your output settings?

[ocean tusk]

Thanks for your response. I'll go back to the slow responders i guess

[gusty umbra]

Sorry about that. Be sure it won’t be ignored.

[sterile knoll]

Hey I recently tried to uninstall the SL plugin (I honestly don't need it atm) but it's still appearing in the upper menu so idk if I did it wrong. Been having stream audio issues and wanted to see if removing the add-on would fix it but I think it's still there

[gritty isle]

At Settings > Advanced > Video, make sure following are set the Color Format set to NV12, the YUV Color Space set to Rec. 709, and the YUV Color Range set to Limited. The error you showed is due to,one of those being changed.

[hot basalt]

I need some help to redeem streamlabs ultra card

[drowsy mica]

I have my main youtube and main twitch set as primary on 2 seperate accounts. How do I get them on the same account?

[valid crystal]

Good morning.

Is there recently known issues with the Alertbox?
A Streamer of mine got his whole Alertbox/Uploads deleted.

[gusty umbra]

I don’t see anything on that. There was one for emote wall widget resolved today.

[final glacier]

hello

I'm trying to redeem my 1 month of nitro and the page doesn't redirect me, it just shows "error" in the url

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[timber shore]

Everytime i try to stream on kick i click go live, i have my url and key in but it ask for a title. i dont know what to put in in that box and it wont let me stream without it.

[warm mantle]

i got this if i click to get nitro

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[warm mantle]

nitro

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[fathom kernel]

Why does it say uh oh when trying to claim nitro

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[lyric spear]

Window capture it. It's happening to me too after this new patch :/ It's super frustrating

[mossy ruin]

everytime i try to launch my creator site i get this code can anyone guide me to how to fix this DNS_PROBE_FINISHED_NXDOMAIN

[lyric spear]

This fixed it for me too, actually!! I did some digging in the server #technical-support message

Thank you for this! I hope you don't mind that I shared this on twitter for others too!

[pearl nexus]

Hello! When setting up a scene from the mobile app, the scene format does not match the entire screen. In the end, the viewers have two black bands on the right and left as if the image format was too small. How can I fix this problem please?

[gritty isle]

Hop over to #vip-support for assistance with your custom domain.

[low hamlet]

hey, im trying to get the free Streamlabs Ultra Trial but after pressing redeem my trial the regular plans are shown

[undone shard]

I got charged on 1/8/2025 for Streamlabs Ultra but I am not able to check the box on the Streamlabs desktop app. If I click upgrade to Ultra it takes me to the page to purchase the app, which I already have paid for.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[sand delta]

When i use the free nitro promo it doesent work?

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[sand flower]

i cant claim my nitro it just sends me back to the website

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[sand flower]

whene i try claiming the nitro it directs me to void(0)

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[sand flower]

😂

[keen mantle]

hello guys

i need help.I use streamlabs mobile.How to add pomodoro to it?if anyone knows please help if you dont know pomodoro just go to youtube the first video will give you every info

[orchid harbor]

Good day. My Streamlabs doesnt want to broadcast my audio. it works perfectly when monitoring output but doesnt show up on streams... pls help if possible

[sand bear]

So quick question havn't had this problem before, but now when i try to go live on tiktok, so when i'm trying to apply a tiktok category which has worked flawless before it only shows me '' other '' any ideas? can't even see my live through tiktok cause it tells me that it ain't available at the moment.....

[orchid harbor]

Good day. My Streamlabs doesnt want to broadcast my audio. it works perfectly when monitoring output but doesnt show up on streams... pls help if possible

[gloomy musk]

Hi guys. my alerts have been lagging my game for the past 4 months or so (existing alerts that worked ok before that) and I was hoping for a fix but so far it hasn't been resolved so I was going to try delete the browser cache from %appdata%/obs-studio/plugin_config/obs-browser/cache folder.
The question is, does this delete/remove/change/reset anything in streamlabs desktop? I know using the in-program one is a reset but was hoping deleting the folder was an actual cache clear not a reset. TIA.

[sterile knoll]

I think whenever I added the streamlabs plugin, it caused horrible audio problems for me in a way I could only describe it as "it added an invisible noise reduction filter to the game audio" because my game's audio sounds like choppy crap but when there's spoken dialogue in the game, it sounds fine (until regular gameplay continues). Been playing Spyro Reignighted and it's basically been doing that for the entire playthrough: exploring the world sounds like crap, but when I go talk to a character, the audio comes in clearly until there's no more talking

[storm lichen]

I have a problem with multistream to twitch,yt, and tiktok. For whatever reason twitch will appear with no video, YT will sometimes green screen and say "interlaced video not supported" and tiktok just seems to work. I have tested this by doing multi rtmp outputs on OBS and have had no issues. When interfacing with streamlabs either on the app or with the OBS plug in to manage a multistream the problem occurs. I would appreciate help as the only real reason I use Ultra right now is for multistream...

[hallow knoll]

CHAT-widget doesn't work in my OBS
I tried EVERYTHING:

1. Delete browser scene and add it again copying widget and refreshing the cash
2. Deleted CSS
3. Check widget just in browser (not in OBS) - it works in browser!
4. Reisntall OBS (without deleting scenes)
   and many other things. It doesnt work!
5. Log out and log in again to streamlabs
6. I install Streamlabs Plugin for OBS nad add widget there to OBS, it was added to OBS as "Chat Box" source aaaand it doesn't work too, through the Streamlabs!

I can see messages from chat on Twitch in widget when i turn it on from dashboard, i can see messages from chat when i copy and paste widget url in browser. Another interesting thing that alerts are working good

BUT I CANT see messages via OBS, when i paste url in browser source. Help please

[frigid needle]

Good morning,
I am contacting you following a problem that I am encountering, when I want to stream Valorant the game scene does not work and makes me crash, I tried on rocket league and everything goes very well, it happened overnight next day can you help me I am desperate.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[true yew]

Hello, I am now using streamlabs for mac. Is there a way to migrate over my scenes from my pc?

[wheat adder]

Hey!!! My Collab Cam Guests are freezing once in while for 1 to 2 seconds....tried 9 different people, setup, browser etc. What can i do?

[sterile knoll]

idk if there will be a compatibility issue, but you CAN export your scenes onto a json file from the top menu under "Scene Collection" and then save that file on a USB or something. Then you import it on the new device

[chrome lynx]

when customizing alerts on the streamlabs site i go to disable follows and it says it is disabled but when i test follow, it still shows up even after i save the settings

[zenith abyss]

i need help with my website i want to change the name but idk how to can u help

[lavish trellis]

when i try to claim nitro it redirects me to streamlabs website not discord what can i do

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[atomic heath]

Hi. I am having an issues Tiktok unlink give error 900

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[inland bridge]

Hello - I have an issue with gameplay recording whereby if I record short clips (<1 min), they're smooth, but if I record longer ones, they get stuttering (the entire file; so it's not like it gets worse towards the end, but if it's a longer file, it's more stuttery, if it's a shorter one, it's smooth. Tested with recording the same part of the game. Gameplay is butter smooth)
Has anyone experienced something like this before?

(ASUS A15 2022, Ryzen 7 6800H, Nvidia 3070 Laptop, 16GB RAM - 300Hz screen run in 240Hz mode, fps capped at 60 stable, vsync on, none of the HW is at the limit in task manager. 1080p. HVENC encoder, High Quality, medium file size)

[ivory moth]

Hello, wondering how i add this bot back to my channel or sync it back up if its gone from my twitch chat?

[naive crypt]

So what’s the best bitrate for TikTok my monitor is 3440x1440 but I’m in vertical at 1080x1920 on streamlabs my upload is 954mb but stream is still bad quality please help not sure what’s going on

[sterile knoll]

Audio update: it WAS the Streamlabs plugin that ruined my audio

Like you can't simply just uninstall the plugin, you also have to delete the files in the Program Files and Program Files x86 folders. Bam, my audio stopped sounding like crusty shit. Maybe the laptop isn't strong enough, but it certainly caused huge problems

[devout garnet]

Fortnite not showing up in TikTok Categories. All other games do, just Fortnite missing.

[thorn junco]

I was just going to comment i'm experiencing the same issue with Marvel Rivals and Overwatch. It's been 2 days now.

[glossy goblet]

How or can I stream from a camera on my netowrk rather than my webcam? I have the IP address but don't know how to set it up

[raven ferry]

I have no idiea on what to do...

[umbral yew]

hi someone can help me pls

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[primal schooner]

hi ive been using OBS for streaming and using the streamlabs alert box for my alerts, i copy the link and add it as a browser source on OBS, and they show up when I test them on the website and on OBS, but when I stream and someone actually follows/subs/etc, the alerts don't show. is there a fix for that?

[marble wind]

@primal schooner is this on youtube?

[primal schooner]

no it's twitch streams

[marble wind]

@primal schooner are you expecting to see alerts on your own display?

[primal schooner]

well i have my alert box connected as a browser source on obs, and when i test them to make sure they work they do show up just fine. but when i am ACTUALLY streaming and someone follows or subs, the alerts don't show up. im just confused bc testing it works but during stream it doesn't

[marble wind]

@primal schooner verify the browser source for alerts isn't occluded by other sources; in obs-studio, sources placed higher in the Sources dock are drawn on top of sources below them

[primal schooner]

yes it is on top of everything

[marble wind]

@primal schooner how are you testing "real" alerts? unfollowing and re-following won't trigger another alert, it's only once per account

[primal schooner]

i dont rly have a way to test real alerts, but when i streamed last night i had a few follows and i checked every time i saw them follow, but the alert didnt show nor did I hear the alert sound

[marble wind]

@primal schooner perhaps you signed in to the wrong twitch account in streamlabs?

[primal schooner]

i dont believe so because going to my dashboard on streamlabs it does show the correct stream info, like my stream title, peak/avg viewers, etc

[marble wind]

in that case, i'm out of ideas, try asking https://support.streamlabs.com/hc/en-us/requests/new

[primal schooner]

im just confused because when I click the test button in the alert box section everything shows and i hear the sounds just fine, but when stream is on nothing shows X_X

[daring wyvern]

hey guys i just recently started using streamlabs and i noticed that when i live stream onto twitch the gameplay seems good and then starts speeding up randomly and then goes back to being okay? is there a solution to this?

[lunar yew]

hey, does anyone know if its possible to get your dlsr camera on the streamlabs app on iphone?

[cosmic ocean]

Hello, I'm streaming to twitch and youtube and I'm trying to add a stream label to show my session twitch sub count but it is showing only the count for Youtube subscribers. Is there a way to change the {count} to exlude the Youtube subscriber count and only detect the Twitch subscriber count?

[atomic heath]

Good day. I have an Error 900 trying to unlink Tiktok

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[crystal prism]

Nah can anyone help i can't claim discord nitro 1 month it keeps taking me back to the streamlabs Dashboard page.

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[sturdy locust]

Hello, I'm new to streaming, but I'm having troubles with alerts. I deleted everey variation in the Subscription section, leaving the default one active. Will I still recieve the alert even if the event is a Resub or a Gifted sub? Cause in the past streaming a prime resub didn't get noticed. Thanks everyone

[stoic rapids]

yo could someone help me with smt on stream labs

i cant move my chat

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[gusty umbra]

Don’t post that here.

[haughty sage]

I'm trying to duel stream, but I can't get my Twitch and tiktok accounts to merge with Streamlabs ID, I can get Tiktok but Twitch for some reason keeps auto linking with a different account... Idk how to get my 2 socials onto my Streamlabs ID at this point

[boreal zenith]

I need help with chatbot on streamlabs console version. everything works except chatbox. It doesn't show up

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[stray citrus]

Hi there! What is your Twitch username? I can check into this on my end/see if it's linked to any unwanted accounts.

[tiny prairie]

discord nitro is dont work

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your second and final warning for not following directions.

[minor relic]

hello, i need help with something, is there no way to set a hotkey as just "ALT" ?

[gritty isle]

That’s not possible, sorry.

[atomic heath]

Hi can someone please help me unlink my Tiktok. I get a error 900 please

[red horizon]

Refus

[gritty isle]

That means your TikTok is likely the Primary in your Streamlabs account.

If you have a Streamlabs ID, log in with that Streamlabs ID and then you should be able to unmerge your TikTok. If that doesn’t work, you’ll need to submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

To create your Streamlabs ID: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id.

[atomic heath]

Thanks Rufus
I did submit a ticket even when locked in on my streamlabs id its the same issue

[mighty mauve]

has anyone got any issues with removing sources

[gritty isle]

Okay, great. The staff will assist you via the ticket. Tickets are answered in the order they are received. They’ll get to you.

[atomic heath]

No problem thank you much appreciated and thank you for the amazing work you guys do

[mighty mauve]

every time i try remove a source i get windows ding and nothing

[gritty isle]

You’re welcome.

[gritty isle]

Make sure the source is not locked. 🔒

[mighty mauve]

Yeh ive made sure of that. Even tried creating a new source and tried removing that but wont let me delete that

[gritty isle]

Can you rename the source?

[mighty mauve]

yeh lets me do that

[gritty isle]

Okay, that’s good. Now try to remove that source.

[mighty mauve]

same thing get windows ping and does nothing

[gritty isle]

What kind of source is this?

[mighty mauve]

Just made a text 1

[gritty isle]

Have you restarted Streamlabs Desktop?

[mighty mauve]

yes multiple times. Cleared cache also and even tried reinstalling

[gritty isle]

In this scene, how many sources in total are there?

[mighty mauve]

4. none of the others will delete as well

[gritty isle]

That’s odd. Please hover over on of those sources and screen shot the whole Streamlabs Desktop window please.

[wispy latch]

@mighty mauve

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[mighty mauve]

might try a fresh download

[gritty isle]

Is the Text source hidden as well?

[mighty mauve]

no

[gritty isle]

Create a new Scene Collection. Don’t just create a new scene. Then in the new Scene Collection, see if you can add and remove sources.

[mighty mauve]

still same

Going to try uninstall and try install a fresh download incase it downloaded incorrectly

[solemn kiln]

Hi, I am new here. I am trying to buy Ultra for the streamlabs platform first time and where can I find a 2-factor authentication check? I have no idea where to find this?

[gritty isle]

That’s obviously weird. Yeah, try reinstalling. Let me know how it goes.

[gritty isle]

During that process, did you create a Streamlabs ID? That process should have instructed you on how to set up your 2FA. Usually that’s done through an authentication app, like Authy.

[mighty mauve]

still not working

[gritty isle]

Well, drat. Give me a minute to compose my next post. I’ll tag you in it in case others post before I finish typing it.

[mighty mauve]

ty

[gritty isle]

@mighty mauve

Let's try clearing your client folder.

First go through all the Settings and with make notes about them or screen shot them so you can apply them again. The steps below will make the Streamlabs Desktop forget all its settings.

1. Reboot your computer. When it comes back up, don't try and launch Streamlabs Desktop.
2. Copy: %appdata% then press the Windows Key on your keyboard, Press CTRL + V then press Enter.
3. This will put you into your roaming folder, scroll down until you see slobs-client
4. Rename it to _slobs-client to have a backup.
5. This will act as if you deleted your local Streamlabs data.
6. Launch Streamlabs Desktop as Administrator when launching.

This will act as if this is a brand-new install of Streamlabs Desktop. All of your settings will still be in the _slobs-client folder, so we can always go back to access it, but this is to troubleshoot.

Now create a few sources and see if you can remove them. Let me know how it goes.

[mighty mauve]

Belive it or not i have already tried that 2 times

Even tried runniing it in admin mode

[gritty isle]

Okay, please go ahead and submit a ticket for this issue: https://support.streamlabs.com/hc/en-us/requests/new. There isn’t anything else I can suggest at this point.

[sacred swallow]

sup, i dont want to interupt, hope this is the right channel 🙂 - does anyone know why stream labels application doesnt create the txt files, after choosing the output directory. I use a full new pc setup. Absolut admin rights for everythings, disabled antivirus (win defender)

[mighty mauve]

will do. Thanks for trying

[gritty isle]

You’re welcome. 🤞🏻

[solemn kiln]

Found it out, didn't remind me of the account Streamlabs ID from there the factor authentication. Thank you 🙏

[gritty isle]

Where all have you tried to create the folder?

Have you tried manually creating the folder in Windows Explorer and then just selecting in during the on board in Streamlabels?

[gritty isle]

Yay! You’re welcome!

[sacred swallow]

I tried it on C: where stream labels atomatic installed the files, and other m.2 drive. I also tried to copy my backup txt. files, but streamlabels isnt choosing them, so it doesnt update then

[gritty isle]

When using your back up files, does it just not see the folder or will it not let you select that folder?

[sacred swallow]

I choose the folder with backup files, (txt.), but stream labels does not show them in that window. only when I open that folder manualy

[sacred swallow]

I never had that issue. I am normaly familier with stream labels for 2 years.

[gritty isle]

That’s indeed odd. Please download a fresh installer and try again: https://streamlabs.com/dashboard#/widgets/streamlabels.

I need to take the dog out for a walk. I’ll try and check in whilst we’re out.

[agile pawn]

hi help me please

[sacred swallow]

I did that yea, still not creating the txt. Maybe win11 C: (automatic install location) doesnt let stream labes writing, just reading

[agile pawn]

@gritty isle please help me

[stray citrus]

Hey there. Please do not ping staff unless they are already assisting you.

We can't help you if you don't ask your question! Please let us know what we can help you with, and if someone is available, they will respond to your message.

[stray citrus]

We cannot assist with Discord Nitro questions in this server. Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[agile pawn]

I have created a ticket, what is the estimated time of response?
and I'm not the only one with this problem.

[stray citrus]

We're unable to give ETAs on response time, but tickets are answered in the order they are received, and we will get back to you as soon as possible.

[agile pawn]

Well, am I the only one who has this problem, do you realize that others also have this problem?

[stray citrus]

Yes, we are aware! Each inquiry is handled on a case-by-case basis as users receive errors for different reasons.

[agile pawn]

Is this error related to the system or is it a problem with me?

[stray citrus]

We won't be able to check into that until we've reached your ticket. My apologies.

[turbid thicket]

The website simply won't release my nitrolink, what do I do?

[agile pawn]

Same for me, it's been like this since yesterday
I don't understand why, but it's starting to bother me.

[turbid thicket]

Complicated

Have you emailed them to respond to something like that?

[stray citrus]

We recommend submitting a ticket to our team here: https://support.streamlabs.com/hc/en-us/requests/new

Tickets are answered in the order they are received, but a member of our team will reach back out to you ASAP.

[turbid thicket]

Okay, thx

[gritty isle]

Have you tried creating a folder in your My Documents and selecting that new folder?

[stray citrus]

@agile pawn I deleted your message as it's spreading misinformation about our ticket response time/trying to discourage users from submitting a ticket.

[agile pawn]

I have expressed my opinion, there is no problem. you can do what you want, the system is yours.

[stray citrus]

That wasn't an opinion, it was just misinformation.

[agile pawn]

then inform me, and I will inform other people

[sacred swallow]

I did rn, no txt. created

[solemn kiln]

Hi, I am looking for a little help, where to find a options for multistream showing ? Like this pictures for my streamlabs. It dissapear in my streamlabs... I did accident...

[sacred swallow]

OH, it has. but its not showing on the choosing window, but now its in there.

[gritty isle]

Make sure your running Streamlabels as administrator. Maybe Windows 11 needs that…

[sacred swallow]

I treid it on other m.2 too, only documents was working for now. omg. yea I run its as admin.

[gritty isle]

In Streamlabs Desktop, log out, restart Streamlabs Desktop, log back in with the same platform and try again. If you still have issues, let me know.

[gritty isle]

Streamlabels does indeed launch and isn’t an all white screen?

[sacred swallow]

It works now, it creates the files now, with admin launch. I was admin for everything, didnt know to execute as admin as well. TY so much! ❤️

[gritty isle]

Yay!!! You’re welcome! Glad it’s working again!

[solemn kiln]

Same issues. Tried exactly step by step as you said.

[wispy latch]

@red horizon
Thank you for your interest in the Discord Nitro promotion! You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

Our team cannot provide support for issues with this promotion in this server - sorry about that! If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

If you go to the Streamlabs web site, log in with the same platform, do you see your Streamlabs Ultra subscription: https://streamlabs.com/dashboard#/membership?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[pseudo heron]

It won't let me claim my discord nitro

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[steep spear]

Has anyone here been able to achieve a consistent sub second latency via WHIP streaming?

[stray tinsel]

I want to hide my map in rust but the delay isn't long enough and it still shows the map and if I set the game capture to disappear and re appear thr streamlabs has issues reconnecting to the game

[pseudo heron]

I never have nitro and i can't clame it

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your first warning for not following directions.

[solemn kiln]

Yes i see

[gritty isle]

Screen shot it please.

[sonic haven]

Im new to streamlabs but its kind of the same to OBS, my mic detects the audio output from my headset, is there any way to fix that?

For example someone is talking on discord or im listening to music then my mic sliughtly detects it

[gusty umbra]

This should help. It’s instructions on how to blur part of your screen. Perfect for rust maps. https://streamlabs.com/content-hub/post/how-to-blur-part-of-your-screen-in-streamlabs-desktop

[solemn kiln]

Can't to send you in DM. Should i send here allowed?

[gritty isle]

Yes, post it here. We can’t provide support via Direct Messages.

[sonic haven]

unless there is some filters to fix but i used gain to increase my volume and noise suppression

[gritty isle]

Okay thank you. Now in Streamlabs Desktop, please screen shot Settings > Streams.

[gritty isle]

Okay, that’s good. Click Done then click Go Live and screen shot the Confirm & Go Live window that pops up.

[solemn kiln]

Oh that didnt know. Found it

[gritty isle]

Perfect!

[sage dove]

Bro how to claim discord nitro

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[sage dove]

My link is not working sir can anyone help me?

[gusty umbra]

You need to read what the bot responded to you with. You’re going to need to create a ticket, we can’t assist with that promotion here.

[sonic haven]

can anyone support me

[sage dove]

Bro we have to submit discord username? Or what

[agile pawn]

Is that how it happens?

[sage dove]

I submitted report he is asking username I submit my discord username my link is not opening it got stuck

[modest marlin]

My wife's PC has a better PC than me in every way possible... and although we use the exact same settings for everything in Streamlabs, she has gameplay issues when trying to stream at the same time, and I don't. Any suggestions on where I should start with trying to debug? 😮

[stray citrus]

Please submit a ticket here for further assistance: https://support.streamlabs.com/hc/en-us/requests/new

[agile pawn]

I sent my ticket 3 hours ago, why did you inform me?
No answer for 3 hours

[stray citrus]

We cannot assist with Discord Nitro inquiries, and I was just letting you know that our ticket system is the only way to receive assistance for this.

3 hours is a very short period of time to wait for a ticket response. Please be patient, and our team will reach back out to you as soon as your ticket has been received. This may take multiple days.

[sage dove]

It's the prove of my request please solve it and take my request also about discord nitro claim option.

[stray citrus]

We'll get back to you as soon as possible. Tickets are answered in the order they are received.

[sage dove]

Please fix it soon in this ticket he is asking username I submitted my discord username

[sonic haven]

anyone please can try answer?

[gusty umbra]

We’re all volunteers and community here. We aren’t always around (it’s also a weekend). If your mic is picking up unwanted audio, turn the gain down so it’s not so sensitive.

[pure knot]

yo does multistreaming on streamlabs desktop working like restream ? that im just sending 1 live and its sending to the serwer to multiple platforms like restream.io ?

[stray citrus]

Correct, yes! If you use the Dual Output feature, however, it would be sending out two separate broadcasts (one vertical and one horizontal), so that will weigh more heavily on your network.

[agile pawn]

I don't understand, but I received such a notification?

it says click on the balloon at the bottom right of the screen for live support but I don't see a balloon

[stray citrus]

We are not currently assisting with Discord Nitro questions in our live chats. That is a general email for support questions, but you will need to wait to receive an email response from our team for further assistance.

[agile pawn]

I don't understand, you told me to create a ticket, I created it. What do you want me to do now?

[stray citrus]

You wait to receive an email response from our team.

[agile pawn]

Now I'm just gonna wait, I'm not gonna respond or anything, right?

[stray citrus]

Correct, you don't need to do anything else, and you can just look out from an email from Streamlabs support.

[agile pawn]

ok

[turbid thicket]

They replied to my ticket telling me to come here

[stray citrus]

The automated response is a general response for support requests. Unfortunately, we cannot assist with this specific request in this server.

I will pass along feedback to our team to consider adjusting that automated email. My apologies for the inconvenience.

[turbid thicket]

Okay, than you so much.
But then I'll have to wait for them to send another email, right?

[stray citrus]

Correct, you'll receive another email from an actual staff person to further assist with your account/Nitro redemption.

[turbid thicket]

Okay, sorry for interrupting your day. Thank you for the support ❤️

[stray citrus]

It's no worries! I don't mind answering clarifying questions at all. I hope you have a very lovely day!

[random walrus]

Hello, I recently noticed a bandwidth problem that I did not have before. My configuration has not changed and I have not changed my Ethernet installation. I lose almost 60% of my bandwidth by streaming (with any game). This problem occurs when I'm on OBS or Streamlabs but not TikTok Studio

[sonic haven]

gain increases the mic volume though, if its lower then my voice would be quieter as well

[solemn kiln]

Anyone know how to run live on facebook " Profil " ?

[earnest quest]

Anyone knows if Cloudbot got some Issues today? On thursday everything worked smoothly as it should. :/

[spice light]

Why does my stream start lagging as soon as I play a game on steam but if im just chatting, its perfectly fine?

[gusty moat]

i have a question. i added the streamlabs bot to my discord server and it says its offline, what do i do to make it post when i go live and stuff like that?

[hard pebble]

Quick Question: How do you disconnect a domain and connect a new one for the merch shop?

[drowsy jolt]

Hello not sure if anyone has had this problem but im not able to move my sources around anymore (its not locked) i try and click it to move it or select it to move it but wont give me the option to move anything its just stuck there any suggestions?

[civic quail]

Hello, maybe many people asked already or not but some how I can not change my primary linked platform from youtube to twitch. Also if I click unlink youtube in streamlabs it just send me to a new patch to link to my google account insted.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[civic quail]

Ok if and when support has time would be cool if someone can unlink my YT account cause somehow It won't.

Manage to fix it to make a streamlabsid (account). all good now.

[cosmic ocean]

Hello, I'm streaming to twitch and youtube and I'm trying to add a stream label to show my session twitch sub count but it is showing only the count for Youtube subscribers. Is there a way to change the {count} to exlude the Youtube subscriber count and only detect the Twitch subscriber count?

[abstract plaza]

Do you have a Streamlabs Ultra membership? Are you part of the Streamlabs All-Stars program?

Get your Discord roles by going to this page here: https://streamlabs.com/dashboard#/settings/integrations and clicking "Link" next to Discord! Ultra members and higher tier All-Stars members will have access to private channels for support!

Interested in Ultra? Check it out here: https://streamlabs.com/ultra?refl=discord

Are you knowledgeable about Streamlabs products?

Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

[willow flicker]

Why am I unable to add a LUT filter to my webcam?

I'm assuming I have a setting wrong for the camera prefrences, though I dont know which one

[elder forge]

hey, i need some help ;//

i want to put alerts on my livestream, and i did it! i did put the url from the alerts like raids, bits and followers on my obs but still doesnt work

[solemn kiln]

Somebody help me how to run stream on facebook "profile" and not page?

[errant pond]

Error
Please use a keyframe frequency of four seconds or less. Currently, keyframes are not being sent often enough, which can cause buffering. The current keyframe frequency is 5.2 seconds. Note that ingestion errors can cause incorrect GOP (group of pictures) size

Can any1 help
I already set keyframe to 2 still i received this in ( streaming from streamlabs)

[wispy latch]

@limber raft
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[limber raft]

sorry

[vestal vault]

So can I do 2 streams at the same time, One from a Laptop and one from a tablet?

[tired bolt]

I had opened an account before I decided I was going to stream and then opened an ultra paid account. Not realizing that I had connected a few of my socials. How do I disconnect my socials from my first account. I tried to delete and it won’t let me delete the account.

[hoary nest]

can anyone tell me how to set a follower goal to my widget on mobile? i can get the follower goal bar on my scene but no idea where the setting is for the follower bar

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[sleek surge]

A streamer I mod for is having an issue where Streamlabs doesnt seem to see any of the new subs or bits or any events.

We have tried logging in and out of the website. And also tried to disconnect streamlabs from the Twitch website and then relinking it. Both of those did not help.

Is there something else that we could try?

Edit to add some more info:
The recent events on the website shows events from a month ago. However we have had many subs and bits since then.
And to add on to that, subs and bits were being recognized till about 6-7 days ago. As all the alerts were working. However since yesterday the alerts stopped working and seems like its not able to see the new events.

[tardy flax]

I have been trying to figure out how to play/stream games through the PC and see my chat from Steam Labs OBS on my phone. I have the app, but have absolutely no idea what to do from there. May I please have very detailed help on this?

[pale vigil]

@stray citrus Hello Good Morning I Have A Question Regarding These Streams If Someone Is A Vip In The Stream Can That person Post A Link In The Stream If That Person Ask For Permission First

[stray citrus]

Hey there - please do not ping mods in this server unless they are actively assisting you. I'll get back to you once I have more availability to answer questions in here.

[pale vigil]

@stray citrus ok It Was A Question 🙂?

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[hard mango]

Hi, I requested the API for streamlabas because I created an app on Windows that manages online poker streams on Twitch with streamlabs. I made the request for the app but the review has been stopped for 7 days. Is it possible to know if there is a way to speed up the process? Thank you

[simple flint]

when im pressing "clam discord nitro" it redirects me to the gift page, im pressing claim gift button and nothing happens. it write "something went wrong"

[wispy latch]

We do not have any additional information for the nitro promotion. You must submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new.

This is your second and final warning for not following directions.

[gritty saffron]

its my first time streaming when i press go live its shows a black screen what do i do

[gusty umbra]

Isn’t that the worst! Wr have an article that may be just up your alley. https://streamlabs.com/content-hub/post/black-screen-game-capture-problems

[little flint]

Hi, i have a problem with my streamlabs account, it see the live, but don't see the follow. it was the good account link, i see the live recap but don't see the followers

[gritty isle]

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

3. If you use the standalone Streamlabels application, log out of that.

4. Log out in Streamlabs Desktop (see next post on how to do that).

5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. It should say "Connected a few minutes ago" other short period of time.

7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

8. Log back in to all the other Streamlabs products you use.

👉 REMEMBER, this process will not go back and capture events that were missed. 👈

[little flint]

Ok thx ! I have do it ! I'll see on the next stream if I followed all that correctly! 🙂

[gritty isle]

You're welcome!

[analog turtle]

I need help refunding my payment

[stray citrus]

Hey there - we can't assist with refunds in this server, but you can submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new and someone from our payments team can assist you further.

[sleek surge]

Is this what is recommended for when Streamlabs is not able to recognize subs and bits etc as well? The alerts aren't getting triggered either for me besides the new events not showing up in recent events.

[gritty isle]

Yes.

[brittle dove]

I am trying to stream from my phone, when it's in portrait it's full screen, but when I switch to landscape it's small in the center

[cobalt root]

como eu resgato o 1 mes gratis do nitro?//

[wispy latch]

Thank you for your interest in the Discord Nitro promotion! To redeem Discord Nitro, you can go to the Streamlabs dashboard here: https://streamlabs.com/dashboard#/stats and click "Claim Discord Nitro" on the right hand side (given you are eligible). You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions above. Our team cannot provide support for issues with this the Discord Nitro promotion in this server.

[agile slate]

help

[stray citrus]

@agile slate I started a support thread for you above. You can click in that thread to respond, and I'll assist you further.

[abstract plaza]

Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

[brazen jackal]

Any1 know how to fix this at all woke up wit it and can’t fix it smh

[stray citrus]

Hey there! Just to be sure I understand, are you looking to change from the "portrait mode" resolution back to a normal, horizontal resolution? 🤔

[brazen jackal]

yes i had it the other way before

[stray citrus]

I'm sorry for the inconvenience there! This sometimes happens if you are logging out/in with a TikTok account, but either way, you should be able to go into your Streamlabs Settings > Video and adjust your resolution to look like mine (in this screenshot):

That should resolve it for you! Please let me know if that helps.

[brazen jackal]

you a real one thank you so much

[stray citrus]

You're so welcome! Thank you so much for reaching out so I could assist. If anything else comes up at all, please don't hesitate to reach back out!

Have a good day!

[wispy latch]

How was your support experience today? We'd love to hear your thoughts! Please feel free to provide your feedback here: https://forms.gle/y21sHdUmC6JbuoFq6

[brittle dove]

and any idea about the mobile slobs resolution problem in landscape?

[inner pike]

Is it possible to use the Streamlabs API (like https://dev.streamlabs.com/reference/points) without creating a application in Streamlabs? I want to use my personal API Access Token (which can be found under Settings > API Settings > API Tokens > Your API Access Token) to access this endpoint. No need to share it with other account.

[unique storm]

hey everyone ive just downloaded streamlabs and really dont understand it can anyone help

[gritty isle]

We have a good getting started guide right here: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop.

[gritty isle]

As far as I understand those tokens, they are different. You would need a separate token in order to use the API. If you have further questions about the API, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[gritty isle]

Are you using Streamlabs Desktop? If so, select the source, right click on it, and choose Fit to Screen.

[brittle dove]

that was on mobile slobs, fixed after a few restarts..

[amber summit]

Does anyone know if streamlabs overlays and alerts are blocked in China?

I might be headed over, so I'm curious if my sub alerts and chat overlays will still work without vpn

[gusty umbra]

I don’t want to give you wrong information. Lots of stuff is restricted in China. It may be best to submit a ticket so you can get an answer from streamlabs staff. https://support.streamlabs.com/hc/en-us/requests/new

[sonic pendant]

So I was trying to stream a game on twitch. It is a mobile game because I don't have a PC. The microphone wasn't working unless I was in the stream preview on twitch. So I downloaded streamlabs and the microphone works every single time but I'm having issues with the aspect ratio. I have the app on auto rotate. I have the scene that I need that's just a default I didn't edit one. The problem is it streams my game as like a very small box on the screen and then there's a bunch of black screen bordering it. It worked perfectly fine the first time but I can't get it to change. I've tried to go in all kinds of settings and I don't know what to do.

[grand raft]

Hello I am new to streamlabs app, and i have this problem where my subscribers are not popping up in mini feed, i have my alt accounts, i subscribed with them on my "main" account, and still no hope. Anyone?

[spiral pumice]

I have been able to stream just fine, until yesterday, I started to receive this error.

[gritty isle]

Did you change your name on Twitch?

[spiral pumice]

yes

but it was awhile ago

[gritty isle]

Log out of the Streamlabs web site by clicking your PFP in the upper right and choose Log out. Do this on every device you access the site with.
Log out of the Streamlabs Console web site using the same method. Do this on every device you access the site with.
Clear the cache for all time in your web brower and quit the web browser.
Log out of Streamlabs Desktop. Do this on every device you access the application with.
Quit Streamlabs Desktop.
If you use the standalone Streamlabels application, log out in there as well.
Quit Streamlabels.
Launch Streamlabs Desktop and log in with your Twitch.