#technical-support

1 messages · Page 135 of 1

brittle star
#

So I’m trying to stream my Xbox. I’ve gotten to the place on the website for it and have connected my twitch. what should I do where it says “Create a Scene Collection”?

gusty umbra
#

NVEC encoder option is in settings > video. However that error is that it doesn’t think your connected to the internet.

gusty umbra
worn crow
#

I using playstation two and xbox 360 using program streamlabs obs and obs studio with video capture hdmi

worn crow
drowsy crown
#

Hello, i was wondering when Kick will be added?

gritty isle
#

They haven’t yet. 🤷‍♂️

drowsy crown
#

they still havent? i did find a form saying they are expecting it to be done in the next few weeks

#

not sure how old this form is

mild trout
#

I can't access overlays or multi-stream because it says I don't have Streamlabs Ultra in streamlabs, but I do have it and bought it a week ago.

plucky ravine
#

Processing multicast Facebook plan, why is the problem?

gritty isle
gusty umbra
gritty isle
wispy latchBOT
mellow wing
#

I can't login at all to streamlabs this morning for my live, anyone else having this issue?

gritty isle
mellow wing
mellow wing
gritty isle
mellow wing
#

finally got logged in

gritty isle
inland tendon
#

Hey can somebody tell me why the most_recent_subscriber file wont update? Streamlabs labels v0.6.2

runic thunder
#

Anyway to get updates on this issue? It's playing havoc with my daily stream

gritty isle
runic thunder
gritty isle
runic thunder
#

Or even using email/pass on Ultra page

reef stratus
#

Hello, I have an issue. My follows and subs are no longer updating, so the alerts don’t trigger when I get them. What should I do? Thank you in advance.

runic thunder
gritty isle
#

Let me see if I can get a hold of the staff.

gritty isle
runic thunder
sturdy burrow
#

Reporting the same issue. I cant log in with Streamlabs ID so the desktop doesnt recognize my premium account that allows me to stream to multiple platforms, I can log in with each individual platform, but it will not let me multistream or access premium features when logging in through a platform.

gritty isle
#

Seems like there are web site issues again. I’m trying to raise the someone.

desert briar
#

api down

spare ingot
#

This sh*t happens too often......

gritty isle
#

Website issues being investigated.

#

Please don’t ping those not actively assisting you. We are aware of issues with the site.

proper totem
#

You may not tag team members who are not actively assiting you 👉 #rules

Abusing our Nitro promo results in a kick from our server. Please do not attempt to abuse this awesome promo.

drowsy crown
#

was about to ask, arent they abusing some kind of feature?

proper totem
#

They think they are KevGlasses2

desert briar
#

hackers

south cedar
#

I am being double charged and my account was cancelled

gritty isle
south cedar
#

I already have

gritty isle
south cedar
#

how long will that take? I am already 3 hours late to my normal live stream.

sinful pivot
#

heyo

south cedar
#

2*hours sorry

proper totem
teal python
#

im unable to login to website, help me please.

teal python
south cedar
#

same

teal python
#

should i switch to other platform ?

#

gotta, coz thier website always down these days

sinful pivot
#

kinemaster 🙂

desert briar
#

bro someone hacking streamlabs

teal python
sinful pivot
#

so many hackers these days they should close their site unless and until they stop hacking

desert briar
#

💀

worldly horizon
#

wait so is streamlabs down atm?

sinful pivot
#

why are there girls in the top role

#

yes they are getting hacked actually

#

so you should prevent using it for some days

teal python
#

💀

proper totem
worldly horizon
#

well crap there goes my dark souls stream xD

teal python
desert briar
teal python
#

fr

worldly horizon
#

xD

sinful pivot
gritty isle
limpid plinth
#

how tf do you talk to someone to get help?

worldly horizon
desert briar
south cedar
limpid plinth
#

this shit with me not being able to unlink my old twitch is getting annoying

sinful pivot
worldly horizon
#

its the lizard squad

proper totem
#

Can you all try logging in now?

sinful pivot
strong stratus
proper totem
#

OK please try again in just a moment

gritty isle
worldly horizon
sinful pivot
proper totem
#

no

sinful pivot
#

alright then

#

im creating a discord ticket wait

gritty isle
desert briar
teal python
#

so that's why im unable to stream ?

sinful pivot
desert briar
sinful pivot
#

@@gritty isleone of the hacker ban him please

gritty isle
sinful pivot
desert briar
sinful pivot
#

no he's lying

worldly horizon
gritty isle
desert briar
sinful pivot
gritty isle
proper totem
#

Slow mode has been ramped up to 2 minutes for now.

gritty isle
#

Lots of things are afoot. Do you want the whole list?

strong stratus
#

why do i feel like most of the account writing here rn are the hackers or some random scammers

desert briar
#

@proper totem hacker

livid trellis
#

hello guys i have problem with stream labs leaderbord extension when i activate on twich they dont show me a bit top donators,how can i fix or do you have some video to help me

azure wharf
#

Perfect

desert briar
azure wharf
#

Thank You! Now I can again stream

desert briar
#

bro why i got ultra for free?

gritty isle
sinful pivot
desert briar
#

@proper totem darkitsme abuses ur platform alot

@gritty isle he is here only @azure wharf

image0.jpg
azure wharf
gritty isle
azure wharf
sinful pivot
gritty isle
azure wharf
desert briar
#

lol

desert briar
azure wharf
#

I am innocent

gritty isle
#

👀 👀

brittle star
oak cloud
# brittle star Directly from Xbox

If you are using Streamlabs Console, then you would create a scene collection for your alerts/overlays. I would suggest reaching out to the team at https://support.streamlabs.com/hc/en-us/requests/new with some screenshots of what you are seeing so they can help you out. You won't be able to respond to my message because the discord is locked down for now, but someone will respond to you as soon as they can

wispy latchBOT
#

{1} Need Help? QuestionKevin
bullet #known-issues is a great place to check out to see if it's an issue the team is currently working on
bullet Check out our #1173605643484139591 to find guides on how to solve your problem
bullet Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
bullet #technical-support for help from the community
bullet Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

ultra If you are an Ultra subscriber or a KevStar VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

proper totem
slender frost
#

weird one: me and my wife share a PC and have different stream channels and scenes in steamlabs desktop. midstream (i clipped the moment) suddenly my entire scene collection turned into her scene collection. i submitted a ticket but is there an easy way to go find an old cloud backup with my scenes to import?

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

burnt meteor
#

yo it says ive already linked my youtube to another streamlabs account how do i fix this?

image.png
#

i made my account on youtube then i made a new one i think and logged on with my twitch how do i merge them so i can stream on both at once

gritty isle
# burnt meteor i made my account on youtube then i made a new one i think and logged on with my...

Its likely merged in another Streamlabs account. 😉

  1. Log out of the Streamlabs account you're currently using.
  2. Log in with the YouTube in question. That should log you into the other Streamlabs account where that YouTube is merged.
  3. Go to the Platforms in Account Settings and try to unmerge it there: https://streamlabs.com/dashboard#/settings/account-settings/platforms
  4. If it won't let you unmerge it, that's likely because its the Primary account and you can't unmerge the Primary account. So in that case you'd have to submit a ticket to have that Streamlabs account deleted (assuming you don't care about any of the data in it). Then once that deletion is complete, you can merge the desired YouTube into the 'correct' Streamlabs account.
  5. If it successfully unmerges the YouTube then log out.
  6. Log in with the Streamlabs account you were in in step 1.
  7. Merge the YouTube .
  8. Viola!
  9. Profit! 😄
burnt meteor
gritty isle
burnt meteor
#

tysm man

gritty isle
pearl portal
burnt meteor
gritty isle
# pearl portal

If they’re available as a product. You’d have to search and see.

gritty isle
pearl portal
#

I can't find it anywhere.

gritty isle
pearl portal
gritty isle
pearl portal
gritty isle
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

frozen flume
#

why wont it let me stream im new to this and idk what to do to fix it

gusty umbra
sweet ivy
#

Hi, I cant stream anymore on Twitch - Error said "Could not access the specified channel or stream key. Pls log out and back in to refresh your credentials. If the problem persists, there may be problem connecting to the server."

#

I did relog, but still twitch dont work (youtube works).

gritty isle
# sweet ivy I did relog, but still twitch dont work (youtube works).

In Streamlabs Desktop, please go to Settings > Advanced > Network > Bind to IP.

If the drop down menu is set to an IP address, change that setting to Default.

If the drop down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10.

After that, click Done to save the settings and then restart Streamlabs Desktop and see if you can go live.

If you still have issues going live, please let us know what platform you're trying to use, Twitch, YouTube, Facebook, Trovo, or X.

sweet ivy
#

I did not change any settings and stream was fine in the past.

gritty isle
sweet ivy
#

i reloggt, reconnected multiple times, nothing helped.

gritty isle
sweet ivy
gritty isle
sweet ivy
fervent grail
#

Please help!!

Today I was hooking up my webcam and it was working perfectly fine it was easy to set up and use on streamlabs but then I was trying to put a over lay on and accidentally imported a whole zip file instead of the overlay file next thing I know my stream set up was wiped (but it’s easy to put back) my main concern is my webcam is set to only audio and not only video I was wondering how I can fix this I went through trying to figure it out for about a hour before I had to go to work I know when you put in the cam source it has a drop down where you can change it but it’s only giving me audio options and not video even tho my web cam is working perfectly fine on the razor application

If you could please help me resolve this problem it would be very much appreciated

gritty isle
# sweet ivy I try

Last step, I just edited. Log in with your Twitch, don’t log in with your Streamlabs ID.

sweet ivy
gritty isle
fervent grail
#

I am not home currently I don’t get off untill 12 12:30 est but I will look when I get home I saw on the like over lay page there was a couple options with a drop down arrow and I tried I think all of them to see if it would fix something but it didn’t I’m not sure if that’s what you talking if not I will look into this when I get home and let you know what I find out

glacial gale
#

So currently having an issue with stream labs opening on mac,
current mac version is at the necessary update for stream labs desktop.
Stream labs is also at version 12.7.2

but its currently stuck on the loading screen, but I cant get passed this,
I have restarted, reinstalled and still can not get passed the initializing page.

Sorry to jump in the middle of this support.

gritty isle
sweet ivy
gritty isle
gritty isle
hasty cipher
#

Hey guys, i've been trawling the web trying to find a fix for my primary monitor going black when dragging SLOBS to my secondary monitor, nothing else seems to cause the issue, Broadcast remains active and no frames or image dropouts, recently updated GFX drivers on my 3060, i've tried the fixes for Game capture issues however I use Display capture and there isnt any image dropouts so its kinda weird, I had a look to see if this was a current issue but couldn't find a topic or thread as such.. any help or guidance would be tops! Cheers

hasty cipher
#

Resolved, Gysnc was enabled (I don't have a Gsync monitor smh

prime obsidian
#

Hi there! I'm setting up Paypal Tipping and after linking my business account, I keep getting "there was an error processing this donation". I've disconnected the connection and re-initiated it. I've confirmed my account on paypal has a linked bank account and is otherwise fully up and running (as best as I can tell). Is there any experience folks have with this?

proper totem
prime obsidian
tidal drum
#

I redeemed my points to allow multi stream but I have to use tiktok. I logged in to tiktok cuz I didn't know the follower limit at the time. If I click logout on tiktok in streamlabs mobile it logs me out of stream labs all together. What to do?

oblique depot
#

For the love of God can someone here please help me get my desktop audio to Twitch? I have watched 4 youtube videos, asked multiple friends, nothing I do can get my desktop audio to play on Twitch.

peak prawn
peak prawn
mossy adder
#

When creating a stream label it no longer has any follower selections. Is there a way to reset the widget or am I going to have to reinstall streamlabs?

peak prawn
mossy adder
grim cypress
#

can someone give me list of cmds of cloudbot for youtube live stream? i tried cmds from yt but it doesnt work

peak prawn
# grim cypress can someone give me list of cmds of cloudbot for youtube live stream? i tried cm...

Hello Ded Kira. I'm pretty sure that the Cloudbot commands will work on YouTube Live as well. As long as you add Streamlabs as a moderator in your YouTube Studio.
I found this Streamlabs article that might prove useful:

https://streamlabs.com/content-hub/post/top-streamlabs-cloudbot-commands?srsltid=AfmBOoogt5hhWvar1OOPk5S8vlb-qdkwJEGJOt_6FVL1RTPX3BJnA3Q3

It also points to a playlist on YouTube on commands:

https://www.youtube.com/playlist?list=PLNqq3_wAj1iBuRhUAX1n2NqDC9hgY2E-R

rough sand
#

Hey, I'm new here, I'm unable to use streamlabs on mobile due to my camera always showing a black screen, it worked for a second after i logged out and logged back in, but then i went to settings and it went back to a black screen, is this a common issue? I'm paying for the premium version now and everything i try isn't working, ive been in contact with support but i don't think I'm getting anywhere.

peak prawn
# rough sand Hey, I'm new here, I'm unable to use streamlabs on mobile due to my camera alway...

Hey 4inches!

It's possible you need to give Streamlabs Mobile permission to access your camera and microphone:

Android

Settings > Apps > Streamlabs (if it's not there, select "See all X apps" and select Streamlabs) > Permissions
Select Camera and set it to "Allow only while use the app". Go back.
Select Microphone and set it to "Allow only while use the app".

iPhone

Settings > Privacy & Security > Streamlabs
Make sure that Camera and Microphone are toggled on.

rough sand
rough sand
untold valley
#

Anyone knows when does streamlabs ends free discord nitro???

grim cypress
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

brittle island
#

can someone help me

uncut notch
#

Hello wondering if someone can help. My streamlabs just launches to the "welcome to streamlabs" screen like its my first time ever logging in. I click live stream, follow the prompts, it brings me online, I sign in successfully, then click launch desktop app and then it brings me right back to the "welcome to streamlabs" screen. And then cycles through same thing again....ugh

pulsar hollow
#

hey can anyone help me???

#

i can't log in my twitch acc on streamlabs

limpid cloak
#

anyone know how to fix an issue for the reactions in fb live?
reactions except likes and follows are the only ones thats reflected on the "mini feed" .. even on the browsers "recent events"

storm cloud
#

A friend of mine streamed on my obs from his twitch account. Now that I swapped everything back the "Recent Events" tabs shows his channels and not my own even tho I'm logged into everything with my own channel. How do I fix this?

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

pine elm
#

how to claim nitro

wispy latchBOT
wicked axle
#

If people follow i dont get the notification, if people subscribe or donate i get it. all are set right. The cloudbot dont send a message in chat

gritty isle
#

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. It should say "Connected a few minutes ago" other short period of time.

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

  8. Log back in to all the other Streamlabs products you use.

👉 REMEMBER, this process will not go back and capture events that were missed. 👈

feral wyvern
#

anyone know why when setting up Cloudbot Shoutouts, you add some in for Twitch, but they also trigger for YouTube as well. I know you can specify which platform the so needs to appear in, but this seems to make little difference. seems a bit flaky to me. any ideas how to solve this, or is this like other cloudbot commands, where they just post everywhere, (like dono alerts) Cheers

graceful cave
#

Hello! Hope everyone is having a good day today!

#

Just want to figure out why my stream drops frames when I go live. I am using an elgato HD60 hooked up to my PS5.

I linked my ps5 & laptop to Ethernet that way my upload speed is 160mbps & download speed is 157mbps changed all my video, output & advanced settings.

Still having the lag/frames dropped issue

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

graceful cave
wispy latchBOT
#

@graceful cave This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**
graceful cave
#

I’m not sure if anyone know about gpu or cpu but if my laptop can handle it let me know if there’s other info I can provide

#

I seen the video and followed all those steps. I seen loads of videos on this topic but nothing is fixing it. If theres more info I need to provide please let me know. Thanks hopefully someone can help

gusty umbra
# graceful cave I seen the video and followed all those steps. I seen loads of videos on this to...

Dropped frames are network issues. Your original post says you’re connect via Ethernet. The task manager screenshot shows you’re on WiFi with no wired connection. A few other notes that don’t always have to do with dropped frames. But may help performance. Your SSD is in a raid array. Not really necessary and a performance killer. You also have 8 gigs of ram and no dedicated gpu. So you’re going to have to sacrifice some settings to keep your stream as high quality as possible. I’d start by wiring your laptop up via Ethernet and give it a whirl.

hallow raptor
#

help when I wanna stream I get this error

Screenshot_20241228-182811.png
visual hearth
#

when i start streaming, for some reason my frames drop abnormally, I've used streamlets for a while and its just started happening as of a few days ago. (fo reference my frames are usually 300+)

Geometry_Dash_Screenshot_2024.12.27_-_17.15.51.40.png
#

this is what my frames would normally be

GeometryDash.exe_Screenshot_2024.12.28_-_13.55.53.37.png
#

also display capture doesnt work when i try to caoture the game i am trying to play

hallow raptor
wide grail
#

hi I've been trying to add a Custom Browser Dock in OBS Studio with the Streamlabs chat Box, but all I get is a white window:

image.png
graceful cave
graceful cave
#

This is with the Ethernet hooked up😁

IMG_2547.jpg
gritty isle
tidal drum
hallow raptor
gritty isle
gritty isle
tidal drum
hallow raptor
gritty isle
graceful cave
#

@gritty isle you are awesome dude! great job at trying to help everyone! Cus everything looks ultra confusing to me haha

hallow raptor
gritty isle
hallow raptor
gritty isle
tidal drum
gritty isle
hallow raptor
gritty isle
hallow raptor
gritty isle
gritty isle
tidal drum
hallow raptor
#

Look see I can stream if I'm on the web yt

Screenshot_20241228-194522.png
gritty isle
hallow raptor
gritty isle
# hallow raptor yeah

Okay, I'd go to your YouTube Studio again, click Content, click Live, and make sure you have no Upcoming live streams. If you do, then delete them and try again.

image.png
tidal drum
#

Still having both issues. I can only live stream with re stream but I can't use that and discord camera live stream together as for some reason discord only let's me share screen to live stream but not camera. I'm chatting with Support for discord and everything I've tried doesn't work and the last option is to log out and log back in but idk my password and I have no access to the email on my discord account so I can't change my password

Screenshot_20241228_134727_Streamlabs.jpg Screenshot_20241228_134706_Streamlabs.jpg
gritty isle
hallow raptor
tidal drum
gritty isle
tidal drum
# hallow raptor

Tell me what they say when you get a response. I had an upcoming stream I didnt know about so deleted it but still getting the same error on streamlabs

bleak maple
#

Hey does anyone know how to claim a partner discount?

#

It isn't letting me push copy code

hallow raptor
tidal drum
bleak maple
#

also yeah the partner discount buttons r broken

#

right??

#

oh is it for ultra only?

gritty isle
wispy latchBOT
#

@bleak maple

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```
bleak maple
gritty isle
# bleak maple

If you're using Chrome or Opera, try a different web browser like Microsoft Edge or Firefox.

Make sure you're not blocking ads, pop up windows/tabs, or cookies.

Make sure you're not on a VPN.

bleak maple
#

idk if u have to be subbed to ultra or not im just confused because it says copy code so it seems like its free??

gritty isle
#

Post the URL of that page please.

bleak maple
gritty isle
#

They copy fine for me. I don't think they are an Ultra only perk, at least they aren't labelled as such. I'd try a different web browser.

bleak maple
#

i clicked copy and it didnt copy

gritty isle
#

I'll ask and see if theose codes require membership in Ultra or All Stars. Its not labelled as requiring either and the codes do copy for me. 🤷‍♂️

bleak maple
gritty isle
#

Ah, so yes, you'd have to be at least Silver level in the Streamlabs All Stars program in order to copy those codes.

bleak maple
gritty isle
bleak maple
#

I’m not sure why they labeled it in a confusing way most people won’t see a little text above it

gritty isle
bleak maple
gritty isle
bleak maple
gritty isle
bleak maple
gritty isle
gusty umbra
# graceful cave About the SSD Array, what should I do?

Unsure how you can deal with your SSD being in a raid aray. You’re going to have to google that one and do some research. How is your speed test looking now that you’re using Ethernet? Has your stream stopped dropping frames?

graceful cave
#

Deleted sources that I could to keep it clean

graceful cave
warm stratus
#

hello i need someone to answer to a simple question please. Thanks you in advance. I have a project to stream with my cousin on the same room which is a gaming room for both of us. We are playing VALORANT, and we want to be able to switch our POVs ingame with an hotkey on the same twitch account. Is it possible to send 2 POVS to streamlabs, and choose which one to show on twitch ? For example if i die ingame, i switch on his POV with an hotkey

graceful cave
#

I payed for the ultra edition to multi stream but I’ve been sticking to single site instead but it still continues to skip

graceful cave
#

You can get the browser URL off of the twitch website while you are streaming

warm stratus
graceful cave
#

My bad bro I tried lol someone will help you though

warm stratus
#

ahha all g thanks tho, ima wait

barren cosmos
#

this mightve been asked a 100 times but does anyone know why theres packet loss all the time no matter what game i attempt to stream. ive tried everything i can think of and it still doesnt stream properly, which is odd to me since this a new laptop which is way better than my old one and the old one can stream without a problem

wary python
#

Are you over WiFi or ethernet

barren cosmos
#

wifi, i cant connect through ethernet though where my setup is

wary python
#

Well using a WiFi would usually cause package loss, there's not much I think you can do over this

barren cosmos
#

my previous laptop handed it fine though and it was on the same wifi network

wary python
#

If it's the same setup place as before it could be something very else but I was having package loss issues as well before switching to Ethernet

wide grail
gritty isle
wide grail
#

ok, thank you!

barren cosmos
gusty umbra
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

gusty umbra
# warm stratus hello i need someone to answer to a simple question please. Thanks you in advanc...

I assume you’re both using different PCs? Are you both streaming to the same twitch channel? While in streamlabs you can broadcast to different twitch accounts via custom ingest, you can’t do it simultaneously. Without a bit more info on your setup I’m going to say your best option is to run capture cards to each of your gaming PCs and then run them to a single streaming PC. Each capture card would be captured in its own scene and you could switch scenes via a stream deck hooked to that streaming PC. There is an NDI option, same concept sans capture cards. https://streamlabs.com/content-hub/post/ndi-receiving-setup-in-streamlabs-desktop . There is also some out of the box options like one person broadcasting video via a discord video channel and having it captured. If you do happen to be broadcasting to two different Twitch channels, Twitch has a feature called “Stream Together” which pretty close to what you’re looking for. It’s pretty neat. It does require you be affiliate with them. Sorry this got a bit long, there are a bunch of ways to do it, you will have to see what works best for your setup.

frozen swift
#

Anybody know if there is a reliable way to gather Loyalty Points via API for specific usernames?

broken reef
#

Is anyone else having problems with API connections? I am unable to connect to Streamer.bot and Lumia Stream as of today. Last night there were no such problems

storm estuary
#

can someone help me i have only paypal in the tippping section and i want to enable tipping though credit cards like visa etc

image.png
frozen swift
#

Looks like it's possible, but my 'Loyalty Points Access' is disabled so I can't test this.

image.png
warm stratus
gusty umbra
graceful cave
#

Here are my settings for video

IMG_2552.jpg
frozen swift
#

Yeah, just constant 'Unauthorized' when trying to access anything via API. Anybody able to assist?

storm estuary
gusty umbra
graceful cave
gusty umbra
graceful cave
#

Ok thank you so much, much respect

#

4500 should be plenty for this eh

IMG_2555.png
tardy dirge
#

Hello, the link to get 1 free month of nitro on discord is not working for me

#

I click on the link, the robot scans and returns to the center

wispy latchBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

desert briar
#

cannot receive the login code

wispy latchBOT
dawn crater
#

I need help with setting my bitrate. nomatter what i do, my stream is constantly blurry

peak prawn
graceful cave
gusty umbra
gusty umbra
gritty isle
boreal tulip
#

slobs multichat is freezing after 10-20mins.
twitch + youtube is linked.
i heard this is a on going issue. is there any work arounds to keep this functionality working?

slender frost
#

another quick check if anybody knows if there are archives of our scene settings on the cloud? mine got mysteriously overwritten by my wife's midstream (weird clip to see) but if there's a snapshot from last week or so that I could access that would save me a bunch of time rebuilding it

gritty isle
slender frost
#

thank you

gritty isle
wispy latchBOT
crisp herald
#

im trying to vtube and im stuck trying to link between DSSbodytracker2, VSeeMe, Streamlabs, and I'm just trying to get into a Discord video call

#

idk why its so saturated on streamlabs, might have to do with the hdr

#

the streamlabs virtual camera wont show up in settings

warm stratus
# gusty umbra I assume you’re both using different PCs? Are you both streaming to the same tw...

just a last question, i did everything i managed as i wanted so we have 2 different PCs i am sending from NDI my sharing screen (pov ingames) and my webcam is directly plugged on his PC next to me but we have another problem. When he switched POVs from his to mine, dosnt matter which POV he send to twitch from streamlabs but we hear our 2 POVS even if he is showing only mine. There is a way we can hear his sound when he show his POV, and my sound when he show my POV ?

crisp herald
#

I camt herefor help but im not getting help

lost light
#

Hello,i keep trying to put a webcam but it keeps saying Permission denied by system, but i have set everything to allow the webcam to be used

gusty umbra
frail slate
#

Hey everyone, so im trying to stream. i have CBR selected, with 6000 bitrate. Twitch is saying im streaming at 6700 bit rate with unstable performance. First time this has happened, no changes made over the last year to my settings. Any thoughts? Stream keeps buffering and then catching up by playing back at 2x speed.

marble wind
#

@warm stratus mute the ones you don't need to stream in the audio mixer frame

#

@frail slate screenshot settings>output>streaming?

frail slate
#

@marble wind

image.png
#

all unwanted audio tracks are muted

mortal bobcat
#

hey there, i have imported a media file (video) and when it plays, there is no audio at all, however in the actual file there is audio. how do i fix this?

#

@blissful laurel

marble wind
#

@frail slate nothing unusual here
what upload speed does your ISP promise you? try running twitchtest https://r1ch.net/projects/twitchtest to measure actual upload speed and stability to twitch ingest servers near you

languid moon
#

I made the purchase but the program does not update the purchase.

mortal bobcat
marble wind
languid moon
#

Do you have support?

mortal bobcat
#

Wait quick thing, how can I play, pause, and stop the video from playing? @marble wind

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

abstract plazaBOT
wind orchid
#

Ciao a tutti, c'e' qualche italiano ?

crimson iron
#

hi it this a scam ?

image.png image.png
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

gritty isle
crimson iron
#

so why there is different price
i prefer to pay 19$ insteed of 27$

gritty isle
crimson iron
#

ty sir

gritty isle
crimson iron
#

with that i can multistream as well and do crossclip ?

gritty isle
wind orchid
#

Hello guys, i have some issues with audio on my streamlabs.
When i play stuffs like " TANGIA" or "Sound Alerts extension " (text to speech) they are audible in live streaming but i can't hear them in my headphones. I checked all the guide like the image i upload.
can some1 help me ? thanks

image.png image.png
crimson iron
#

where do you sound goes ? you need to select to audio that pass from your sound alert
i really recommande you tu use wavelink it really simple and easyer

#

@gritty isle thanks sir i just purchase but i see that my old cross clip without the logo doesnt desepir by it self that so badly 😔

wind orchid
gritty isle
wind orchid
#

ty @gritty isle for the answer.
i already did that as u can see:

image.png
gritty isle
wind orchid
#

but it still not working

gritty isle
crimson iron
#

you guys dont promote wavelink from elgato ? for my it work perfect with streamlabs
it maybe easer for people bad like me warning

gritty isle
crimson iron
#

i see even if stremalabs all ready work with them by side ?

image.png
wind orchid
gritty isle
gritty isle
subtle wraith
#

cant do anything, cant login, cant access anything. cant stream. please help

image.png
gritty isle
subtle wraith
gritty isle
subtle wraith
tepid bobcat
#

Use case, I have a Twitch account for gaming content, and now added one for DJ. I addded a custom destination for the DJ channel on my streamlabs. When I go live I can select the DJ channel, but can't 'unselect" my main twitch as a channel to be streamed to.

Any ideas

subtle wraith
#

its been like this since yesterday

gritty isle
# subtle wraith asia

There were some issue two days ago, on Friday, but that was resolved later that day. Do you have physical access to your cable modem and are you the only one using it?

subtle wraith
gritty isle
subtle wraith
#

i tried to login from my phone with cell data, diffrent wifi and still doesnt work

gritty isle
tepid bobcat
gritty isle
errant ore
#

Hi, I can't see the game window in streamlabs (full screen mode), I tried to run it as administrator, but it didn't help. When the game starts, it shows on the recording, but at some point it loses and the picture freezes. When I try to select a window, it is not in the list, and if I select the game capture, it says “this window is not a game). This problem only occurs when launching Overwatch via battle.net, when launching via Steam there is no such problem. However, I have two different accounts and I need to have two different applications of the game.

tepid bobcat
gritty isle
gritty isle
errant ore
gritty isle
errant ore
#

This is not a game

subtle wraith
#

still nothing

gritty isle
# errant ore This is not a game

Can you try the steps below to see if they help?

First, please delete your game capture and close Streamlabs Desktop.
Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: unknown.png). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

gritty isle
subtle wraith
errant ore
gritty isle
# subtle wraith yes

Let me check further on this. May I reply back from this post or ping you in a bit?

subtle wraith
#

Even with my cell data shows the same, not using wifi still cant access

Screenshot_2024-12-30-00-30-45-173_com.android.chrome.jpg
tepid bobcat
gritty isle
gritty isle
tepid bobcat
gritty isle
errant ore
tepid bobcat
gritty isle
gritty isle
errant ore
tepid bobcat
gritty isle
subtle wraith
gritty isle
gritty isle
tepid bobcat
gritty isle
subtle wraith
gritty isle
subtle wraith
gritty isle
errant ore
#

this last conect to window game (the picture is static)

image.png
gritty isle
errant ore
#

Oh, now window (not game or display) capture works. It sees the window process, but does not realize that it is a game

tepid bobcat
errant ore
gritty isle
gritty isle
# errant ore yea

Okay, that's weird but now you say the game is capturing with Window Capture?

tepid bobcat
gritty isle
errant ore
gritty isle
desert briar
#

hey how do i find my stream labs token?

gritty isle
errant ore
gritty isle
subtle wraith
gritty isle
gritty isle
desert briar
mortal bobcat
#

@gritty isle quick question. How can I play,pause, and stop a media file that I imported?

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

orchid glacier
#

Looking to see if anyone can help me with a stream key and url, I currently stream on tiktok via the studio but want to move to OBS

gritty isle
delicate shuttle
#

im having a problem with streamlabs saying my yt isnt ready for streaming an yt saying it is

mortal bobcat
delicate shuttle
#

ive streamed in the past but u upgraded to windos 11 and now it wont let me

gritty isle
delicate shuttle
#

wait nm i wasnt

gritty isle
# delicate shuttle i am

And if you go to YouTube Studio, and check your Feature Eligibility, at least the first two sections are enabled?
And you have no other restrictions on your channel?

image.png
gritty isle
delicate shuttle
gritty isle
gritty isle
orchid glacier
gritty isle
orchid glacier
desert briar
gritty isle
orchid glacier
carmine gate
#

So I’m trying to go live from TikTok but every time I tried to go live it tells me this. Also note this is my first time streaming this app.

gritty isle
carmine gate
gritty isle
# carmine gate

Follow this link 👇

https://www.tiktok.com/falcon/live_g/live_access_pc_apply/result/index.html?id=GL6399433079641606942&lang=en-US

OR click the Apply link there in Streamlabs Desktop.

If you follow this link and have a button to click "Apply", you can do it there. If not, try logging into Streamlabs Desktop with TikTok > click "Go Live" and there should be a button that takes you directly to the application.

If you're approved for Live with Streamlabs, you would then need to log out and log in again in Streamlabs Desktop with your TikTok account.

carmine gate
#

It still want let me do anything just keeps asking for url and doesn’t give me a option for TikTok streaming but I linked my account

neon relic
#

you guys know why my valorant freeze when i active this option?

image.png
carmine gate
#

I watched a video that said if I can get a stream key from somewhere it will let me go ahead without using a url

gritty isle
carmine gate
#

Oh okay.

gentle brook
#

I already sent an email to the support line, hust curious if anyone here knew a fix. Im trying to add media share to my streamlabs, but when I put the mediashare source/widget on, I just get an infinite loading screen. The Media share is in my source menu, but when I click it, it just re opens the infinite loading screen, anyone know anything about that. thank you

unreal sable
#

does anyone know why sometimes when I record a video it'll like turn green and or how to fix said problem?

dusky vector
#

anyone else having issues with not being able to access streamlabs ultra? im subscribed, but its saying im not?

stray citrus
dusky vector
stray citrus
dense magnet
#

okay so streamlabs ultra is down atm was gonna ask why its not working

stray citrus
dense magnet
#

okay no worries was making sure it wasnt on my end

midnight herald
#

does someone know why in the game capture it can´t capture minecraft 1.12.2 with mods ?

dense magnet
#

not sure I just capture my display

ivory basin
#

Need help setting up Stream Labs, anyone able to VC and help me?

dense magnet
#

i could help ya out

ivory basin
ivory basin
dense magnet
#

i added you i dont see nothing on here can just call ya on dc

tall patrol
#

I want to add sound to my widget when I select the sound there is a check mark but when I want to select it is grayed out

#

In Browser

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

gritty isle
#

@grave crescent Make sure have this option togged off.

image.png
gritty isle
tall patrol
#

Okay whait

grave crescent
gritty isle
grave crescent
#

oh okay!

gritty isle
tall patrol
wispy latchBOT
#

@tall patrol```md

Alert customization guidelines

< Image files >

  • 200 kb to 45 mb
  • MP4, GIF, JPEG, PNG, or WEBM format

< sound files >

  • 200 kb to 45 mb maximum
  • MP3, OGG, or WAV format

Note: certain audio files are not read easily by different mobile devices. WAV format is recommended

If you are uploading those through Streamlabs Desktop and it fits those requirements but still does not upload, please try to upload it on <https://streamlabs.com/dashboard#/alertbox>.
gritty isle
#

Make sure that MP3 file is at least 200Kb in size.

tall patrol
#

It meets all the requirements

#

99kb have my sound

gritty isle
#

It has to be at least 200kb. 99kb is smaller than 200Kb.

desert folio
#

is there a widget that i can use for a countdown?

near wedge
#

Hello

gritty isle
#

That reply was for someone else.

grave crescent
#

i toggled off the bitrate limits off on the laptop thats showing 720p

gritty isle
upbeat bison
#

Hi there, I'm having issues with streamlabs alerts. Would this be the right place to inquire about help?

gusty umbra
cobalt kernel
#

Alright i use Streamlabs console and when i stream there is NO AUDIO my mic works fine but all of a sudden i'm having problems idk if anyone can help me out.

upbeat bison
#

I have two seperate alerts for donations, one for anything below $50 and one specifically for large donations over $50, however, one issue I'm having with the below $50 donation setting is that the audio for the alert will play but nothing visually will show. At first, I thought it was the issue with my stream layers, however, the larger donation notification works. I tried using different gifs too as I thought maybe it's the gif that is causing an issue, but even with different pictures it doesn't display on Streamlabs Desktop nor the preview window of Streamlabs.com

#

Update: Preview works when I click "preview" now. It doesn't show anywhere else unfortunately. Hmm.

image.png
grave crescent
thin swift
#

umm so i have a problem, when im recording in fullscreen, its either black or freezes, but when im not in fullscreen its working properly? how do i resolve this issue? normally i would just record not in fullscreen but i get way more fps when im fullscreen making the video not laggy

#

the same issue occurs when im using OBS

abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

late jungle
#

hi there i was wondewring why i lose 100 fps when i stream is there a way to fix that

thin swift
#

when capturing something, you're computer does not only have to run your game but also all the capturing, thats why you're losing fps

late jungle
thin swift
#

when im not recording i have about 220 fps and when i start i get 50 xd common issue

split ruin
#

Ok so I think I set everything up on the android app and the dashboard (I only have mobile). I try to go live, the after I set everything up (account, location, and title) it takes me back to the og screen and the go live button just keeps loading. If I try to open a game, like brawl stars, the lil symbol is there but I can see chat or bots or no streamelements and what not. I need help, like is it a me fault or what?

hazy otter
#

i use obs but i use streamlabs alert box and the sound hasnt been coming through in over a month if someone could help that would b dope

my alerts havent made noise in i dont even know how long if someone could help me with this you would be a savior

cosmic sluice
#

Hi, I use Streamlabs solely for recording my screen and over the course of a night it suddenly decided that it was only going to show a black screen when I tried to record. The audio gets recorded just fine, it's just the video that's causing me problems. I tried to find a solution through Google but I'm not particularly well educated when it comes to computer stuff and there were a lot of big words that I didn't understand. I tried uninstalling and reinstalling it but the problem persists which leads me to conclude that it's something on my end. If anyone has some advice I'd be super appreciative.

desert briar
#

The issue is with getting a promotion link, it shows Something went wrong

wispy latchBOT
#

{1} Need Help? QuestionKevin
bullet #known-issues is a great place to check out to see if it's an issue the team is currently working on
bullet Check out our #1173605643484139591 to find guides on how to solve your problem
bullet Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
bullet #technical-support for help from the community
bullet Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

ultra If you are an Ultra subscriber or a KevStar VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

cosmic sluice
#

Nevermind. I figured it out

marble comet
#

how do i get the voices from people in dc to be heard in the stream

#

found it

gusty umbra
#

Darn! Too slow by 4 sec. lol

marble comet
#

😄

#

thanks anyway

gusty umbra
#

It’d early still here. Stream on! Just ignore me.

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

marble comet
#

wut can be the cause of my stream being blurry when i move ingame

#

on streamlabs its fine but on twitch its blurry when moving

slow barn
#

Hi there..

Today i tried to merge my twitch Account to my Streamlabs (which is login via Youtube primary). But Streamlabs refuses to link the accounts and always states, that Twitch is already linked to a different Streamlabs, which is not the case.
Twitch also confirms that a link to the Streamlabs exists, just Streamlabs does not recognizes it. I also tried to remove the link multiple times now... always same result.

Does one know how to fix that?

stray citrus
marble comet
#

il check 1s

stray citrus
slow barn
#

@blackdevilcreations

unborn crater
#

Hey so i was wondering how i could change my stream info cause i went live and today i dont know how to change it

slow barn
#

and yt is: @_blackdevilcreations

marble comet
#

2500 for video and 160 for audio

unborn crater
#

?

stray citrus
# unborn crater ?

That response was for a different user - I can reply to your message as soon as I'm free. KevThumbsUP

unborn crater
#

Ah ok lol

stray citrus
# marble comet 2500 for video and 160 for audio

Thank you for confirming! Do you know what your network's upload speed is? Depending on your upload speed, you can go up to 6,000 for your bitrate. The higher you go, the better quality you'll have, but Twitch does have a recommended "maximum" cap of "6,000".

stray citrus
# unborn crater Ah ok lol

Oh no, this was my fault, lol! I didn't even realize I clicked the wrong message. So sorry! Going to delete and resend. NotLikeThis

stray citrus
# slow barn and yt is: `@_blackdevilcreations`

Thank you! I see that this is linked to a YouTube channel that's now deleted/no longer exists. Do you want to unlink Twitch from this deleted YouTube channel so you can proceed forward with linking it somewhere else? KevFireworks

unborn crater
marble comet
#

20mbps upload

stray citrus
# marble comet 20mbps upload

That's great! In that case, you can definitely raise your streaming bitrate to 6,000, and I think you'll see a good bump up in quality after making that change!

#

@unborn crater Hiiiii, thank you so much for reaching out! You were asking about updating your stream info - are you using Streamlabs Desktop? 🤔

slow barn
unborn crater
stray citrus
# slow barn I don't understand.. My YT Channel is existing

Yes, you do have an existing YouTube account, but your Twitch account is currently linked to an old YouTube account that no longer exists (which is likely why you're unable to merge your Twitch now). Do you want me to remove Twitch from this account, so you can proceed on your end?

slow barn
stray citrus
stray citrus
unborn crater
#

It just throws me in there without giving the popup

stray citrus
unborn crater
stray citrus
slow barn
unborn crater
stray citrus
marble comet
#

i set it to 6000 but still a slight bit noticable

wispy latchBOT
marble comet
#

twitch says i got 6085 bitrate

stray citrus
unborn crater
stray citrus
marble comet
#

100fps 1080

stray citrus
unborn crater
#

Thats nice but thanks for the help im going to go stream now

stray citrus
# marble comet 100fps 1080

Ah, that's likely it. 6,000 isn't quite enough bitrate to support a perfect 1080p, especially at 100FPS. Since Twitch recommends no higher than 6,000mbps for your bitrate, we recommend using 1080p, 60FPS at the very highest, potentially even 720p or 30FPS depending on the results of those changes.

Ideally, using a bitrate around 8,000 or higher would probably perform better, but that would only be possible on other platforms (YouTube, for example) due to Twitch's limitations. You can read more about Twitch's recommendations/guidelines here: https://help.twitch.tv/s/article/broadcasting-guidelines?language=en_US

Please let me know if you have any questions!

marble comet
#

i changed it to 60

midnight trellis
#

Would this be where you'd ask questions for technical support using Streamlabs?

bitter tendon
#

Is here a place for payment issues ?

stray citrus
stray citrus
# bitter tendon Is here a place for payment issues ?

Hey there! Our team isn't able to assist with payment-related questions in this server - I'm so sorry about that! However, if you submit a ticket to our payments team and let me know once you've submitted it, I can have your ticket escalated to our payments team to be answered as soon as possible.

bitter tendon
stray citrus
# bitter tendon

Got it - thank you so much! I've gone ahead and made sure that this ticket is in a prioritized folder so you can receive assistance as soon as possible. You'll be receiving an email from our payments team, so just keep an eye out in your email. catjam

midnight trellis
# stray citrus Yes, this would be the perfect place! <a:CS_blob_dance:737496860914221066>

Ok, so I recently started streaming using the "Streamlabs Console" integration and I've been experiencing some intermittent issues streaming in regards to my stream lagging, slowing down dramatically, and just overall not maintaining a consistent viewing experience performance-wise. I've tried messing around with some settings and doing some research, but haven't found the root issue. It'll be fine sometimes, then others, it is borderline unwatchable from a viewer standpoint, like my actual game experience is completely fine. I even tried checking my internet speeds, and everything would seem fine. I have multigig fiber, so I'd assume my internet could handle streaming 1080p at a higher bitrate, no?

bold robin
#

hello, i have a problem with my streamlabs. When I´m streaming on twitch, after an hour the audo that I hear on my headsets starts to delay like 3 seconds. For example, i shoot and after 3 secons i hear the shoot. even i had to use -950ms of timing shift, but it only works for a period of time. I have an Asus rog strix g512LI_g512LI with a graphic card GeForce gtx 1650 ti. I only use the laptop to capture the xbox´s image to stream on twitch

stray citrus
#

@bold robin Hey there. Please do not DM users in this server for technical assistance. If someone is available, they will response to your question in this channel.

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

hot lagoon
#

Hello, thanks in advance for help.
My issue is bitrate when i am streaming over Console Xbox X - Destination Streamlabs. Everything I checked before I came here as my internet upload speed works perfectly fine , but whenever I press to go live on stream my bitrate is horrible, and it happens only on console.

bold robin
cobalt kernel
#

i use Streamlabs Console (Xbox One) and my** AUDIO DOESN'T WORK** all of a sudden it worked fine now it's just not working(my mic works fine)

humble gale
#

Since it looks like a bunch of you are having issues with Streamlabs Console I would probably use the ticket link in #support-info . I don't realyl know a lot about console tbh so i can't really help

runic oak
#

Hello all!

I'm trying to customize an alert box for Youtube gifted memberships

However, the option to customize those settings doesn't appear on the left side. Although, gifted memberships is available to test on the right

Any ideas?

Screenshot_586.png
pliant karma
#

Hello, is there a way to show my last raid in the stream with streamlabels? like last donation/last follower? 🙂 Thanks

winter shore
#

There no place to add/import an Overlay in streamlabs console (I have Ultra). In al the videos it usually says its in the top left corner by "Add Component"

Screenshot_2024-12-30_142641.png
stray citrus
split ruin
#

Ok so I think I set everything up on the android app and the dashboard (I only have mobile). I try to go live, the after I set everything up (account, location, and title) it takes me back to the og screen and the go live button just keeps loading. If I try to open a game, like brawl stars, the lil symbol is there but I can see chat or bots or no streamelements and what not. I need help, like is it a me fault or what?

winter shore
#

Sorry, second link!

#

@stray citrus There seems to be a button in the top left in the video from the second link i sent

stray citrus
winter shore
#

@stray citrus Thank you! That did open up the themes page! How do I upload an overlay to my library?

#

I have one that I created in Streamlabs desktop that I essentialy want to transfer to Streamlabs Console

viral pond
#

Hey guys when I click on stream is only live on tiktok and not in twitch. First time this happens to me

stray citrus
runic oak
#

Does anyone know why gifted memberships aren't available in Alert Box?

Screenshot_586.png
stray citrus
winter shore
pliant karma
#

is there no way to show my last raid like my last donation? :/

split ruin
stray citrus
light venture
#

can someone help me

#

is there a way i can use streamlabs on mac os version 10.5 soemthing

#

10.15.7 to be exact

stray citrus
stray citrus
# split ruin Can u help me. I've been patiently waiting

Hey there - I don't have an Android, so I'm unable to test this on my end to get into troubleshooting. My general recommendations would be:

  1. Clear the Streamlabs Mobile app cache from your phone's settings
  2. Un-install the Streamlabs Mobile app
  3. Restart your mobile device
  4. Re-install Streamlabs Mobile

If you're still having trouble after following these steps, I would recommend reaching out via our ticketing system here: https://support.streamlabs.com/hc/en-us/requests/new

light venture
light venture
stray citrus
split ruin
light venture
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

fringe flax
#

So I log into streamlabs with my facebook info. However I had to change my fb password and now I cant "go live" due to the changed password. How do i update it in S.Labs so I can go live again on fb?

gritty isle
wispy latchBOT
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

primal sonnet
#

Yo, why can't I claim this

image.png
#

after clicking it just returns me on my dashboard

naive ridge
#

How do I claim the nitro as I already connected a streaming platform but it is saying to connect a streaming platform after I did

ruby sorrel
#

Does anyone know, if the Streamlabs Chatbot is still working? Cause every time if I try to generate a new token, it opens the browser and after i authorize it shows me "Invalid Code!". how can I fix that?

gritty isle
# ruby sorrel Does anyone know, if the Streamlabs Chatbot is still working? Cause every time i...

The copy token button is still broken and doesn’t fully copy the token. Please generate another new token, click on the token to reveal it and manually copy the whole token and paste it into Chatbot. After updating all three tokens, completely restart Chatbot.

You can use the following links to generate tokens manually!```
💜 Twitch Bot <https://streamlabs.com/desktop-chatbot/bot-auth>

💜 Twitch Streamer <https://streamlabs.com/desktop-chatbot/streamer-auth>

💙 Streamlabs <https://tinyurl.com/StreamlabsOauth>
wispy latchBOT
ruby sorrel
#

thx @gritty isle it worked ❤️

gritty isle
primal sonnet
gritty isle
#

@sharp gate

Streamlabs Console is a paid subscription service.

You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

Either one of those options will start your 7 day free trial; cancel before the end of that 7 day period to avoid getting charged for the first term you select.

If indeed you have a valid subscription, please log out of the Streamlabs Console web site, clear the cache in your web brower, restart the web brower, and log back in.

If you're sure you a valid subscription but it not being detected, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

undone coral
kindred elm
#

when i was clicking on claim promo its showing this

image.png
undone coral
#

Nvm got it ps 5 issue

sharp gate
#

my xbox saids this You need to link a subscription to your account to use the selected broadcast destination.

#

what should I do?

rough turret
#

When I connect my Facebook for multi stream, it ask me to pick a Fb page for streaming. But I want to stream only on My main Facebook account, not Facebook page.

Thanks in advance

scenic cave
#

chat how can i add my clock into a recording game?

kindred garnet
#

Hi I have a really complex and annoying problem which I will just type out below, thank you in advance if you manage to resolve it:

I was having issues tabbing in and out while playing League of Legends, so I switched to borderless. To record this I found that windows capture worked best for me and when using this, I got a yellow border around my screen when using the Windows 10 capture method. Most videos I watched suggested switching to DXGI which is something my Streamlabs does not have (It only has BitBlt and Windows 10). When I switch to automatic, my screen goes black and a lot of videos I viewed said that I should change Streamlabs to either power saving or high performance in graphics settings. Unfortunately this did not fix the black screen issue. So I am wondering how do I solve either of these issues? Either the yellow border or the black screen. Do I just have to live with the yellow border?

P.S. I am on Windows 10 so the 'Screenshot Borders' setting doesn't exist.

storm pumice
#

I have an issue with facebook alerts, event lists and viewer count on streamlabs desktop not showing up on actual livestream but works fine when doing a test. I've done all the troubleshooting mentioned here on the server and even youtube guides but still a no. Please help.

stray jackal
#

I've lost access to my 2fa code. its been a year. not able to purchase the ultra membership. can anyone help?

abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

gleaming pewter
#

when i pick up discord nitro it takes me to streamlabs all the time

rough turret
#

When I connect my Facebook for multi stream, it ask me to pick a Fb page for streaming. But I want to stream only on My main Facebook account, not Facebook page.

Thanks in advance

fading sapphire
#

how do ifix this its behind the screen

image.png
fading sapphire
manic river
#

Hey

fading sapphire
native iris
#

he guy new issue and i dont know why cause i am connected

image.png
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

gaunt coral
#

It s possible to talk with an agent ?

carmine sigil
#

Helli

wispy latchBOT
#

@gaunt coral Need Help? QuestionKevin
bullet #known-issues is a great place to check out to see if it's an issue the team is currently working on
bullet Check out our #1173605643484139591 to find guides on how to solve your problem
bullet Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
bullet #technical-support for help from the community
bullet Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

ultra If you are an Ultra subscriber or a KevStar VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

slate thicket
#

so i just went to start my stream, after a month or two of not streaming and it working absolutely fine now im presented with this, nothing has changed

image.png
#

i have the same drivers etc

humble gale
slate thicket
#

the only issue with that is, my second screen only works on the install disk drivers for my 1050, if i update the graphics drivers the second screen doesnt work, so thats why im trying to avoid doing that

humble gale
#

idk what you mean by the "install disk drivers". do you mean that you have what was originally given with your 1050 and haven't updated since?

slate thicket
#

yes otherwise my second screen wont work, and ive streamed like that before as well perfectly fine

humble gale
#

i mean, it may have worked fine before, but you're just going to have issues in general. There's no reason why your GPU should have issues supporting a second screen just by updating. This would be a "try to figure out why the second monitor isn't showing up" than a "don't ever update gpu drivers".

slate thicket
#

ive tried to fighure out why and it is the driver update

humble gale
#

did you do an actual clean install?

slate thicket
#

no, because my second screen wont work if i do, because it'll install latest

humble gale
#

no i mean when you tried this last and you had issues with your monitor. or did you do a "normal update"

slate thicket
#

define "nbormal update"

humble gale
#

just pressing update and not specifically selecting "clean install"

slate thicket
#

on what

#

god this slowmode is annoying

humble gale
#

Ok, so when you update your drivers you can just keep pressing continue, or there is a checkmark that you can click that says "perform clean install" for a custom installation. You probably didn't becuase most people don't even know what a clean install is.

Basically a clean install ensures that there aren't any fragments of a driver that would screw around with the install.

This error specifiically means that your drivers are out of date. Out of date drivers cause so many issues. So idk when you tried to update, but there is no reason why your second monitor wouldn't work, unless your connections are plugged in incorrectly (like you're plugging one into your mobo and the other into your gpu, etc)

slate thicket
#

ones plugged ointpo my pc and other gpu, the one thats in the gpou doesnt work after updates of graphics drivers

humble gale
#

That doesn't really make sense. is your GPU not in your tower?

slate thicket
#

it is

humble gale
#

then how is one plugged "into your pc and other into gpu" they both should be plugged into your gpu

slate thicket
#

my pc has a hdmi slot

humble gale
slate thicket
#

yes but i have two hdmi cables, not one, doing it this way is the only way that'll work

humble gale
#

Then that's your problem, not your driver. You should buy an adapter

slate thicket
#

wdym buyy an adapter

humble gale
#

basically you are plugging one monitor into your motherboard basically. which is why when you update your drivers it just stops working.

So you can use one with an HDMI, and then buy an HDMI to DVI cable

slate thicket
#

i have no idea what id be looking for

humble gale
#

I just told you

slate thicket
#

yes but how do i know what ima buy is correct? idk that much about tech like the rest of you, i was born in 02

humble gale
#

You can always go to to a store and ask the sales associates there

#

but you could either buy an HDMI to DVI cable, or a HDMI to DisplayPort cable

#

So for that particular cable, you would plug in the HDMI into the monitor, and then just match the shape of the plug on the gpu

#

thinking about this and in general, it would probably be best to get the DisplayPort cable because tbh DVI is pretty old. (and this will future proof your cable if you ever update gpus)

So go to the store and ask for a HDMI to DisplayPort cable

slate thicket
#

ok, thanks for the help

humble gale
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

native aurora
#

hey, got some issue with getting nitro and i wanted to know if the issue was from my hand or no, so actually when i click to claim, it's doing the verifying things right? but instead of directing me to the discord thing it's sending me back to the dashboard page, and it's saying that an error happened, i'm not sure if it can be fixed or not, will appreciate some advice or help

wispy latchBOT
ember crescent
#

Howdy, was wondering if somebody could help me figure out the most optimal audio setup. Ideally I would like to have my own audio input (voice) kinda tied to the game chat in a way so that my elgato picks up gameplay audio (+ others voices) and my microphone when my mic is on. But when my mic is off it only picks up gameplay audio and not me / my surroundings. If that makes sense. I just don’t love the idea of using Xbox comms as I normally would but having a mic nearby recording me all the time even when I’m not in game chat. I guess that’s really the only bit of my voice I want to pick up (unless otherwise desired-separate mic) when it’s in game chat /thru my Xbox comms. Any help? Much appreciated. Sorry for the novel

#

Is that something a mixer could deal with? I’m not very tech savvy 😂

humble gale
#

I guess this depends on how you're playing and what you have. Basiclaly if you're using a console and then have your headset (that has your mic with it) plugged in, Streamlabs Desktop wouldn't even capture your mic (unless it's like the astro a40s with a mixamp or whatever). In that case you would want a sepaate mic for your stream, then a mic specifically for xbox chat (if this is how you're set up)

clever swift
humble gale
# clever swift Same thing happened to me

i would submit the ticket using the link that the bot said. this is just the community helping each other, and tbh i have no idea how to help so only official support would know

ember crescent
#

Oh; I’m sorry. Idk streamlabs was a product. I just searched “stream” into discord. I’m thought this was just a tech server; not specific brand

wind trellis
native aurora
humble gale
#

@native aurora @wind trellis @clever swift this is a community support channel. so people that answer questions here don't work for streamlabs, they just try their best to answer questions. IDK how how to help, so you would need to reach out to their official support as it seems like each person that had this issue needed specialized help

native aurora
# wind trellis same issue here

feel less alone lol, but as i said i recreat an account and all and it actually worked, don't know if it's help and if you want to do that too

humble gale
#

you're definitely not alone though LUL

native aurora
humble gale
#

oh i missed your last message

native aurora
#

no worry

wind trellis
native aurora
humble gale
#

if you need someone that works for streamlabs you would need to submit a ticket (the link is in #support-info )

clever swift
native aurora
clever swift
native aurora
humble gale
#

that definitely would be something that even couldn't be chatted about in here either. anyone that i've interacted with that is on the streamlabs team in discord isn't with payments (they just help out with tech stuff)

oak cloud
#

Anything that is payments related needs to be submitted via a ticket

#

The people in this discord do not have access to the systems you would need.

#

Then as I shared, you would need to submit a ticket

#

This is an unncessary comment. I have given you everything that you would need to handle your issue. Unless you have something else (like a different problem), please leave this clear for other people to get help as they need (as this is for technical support, and isn't an official channel for support)

#

This is your first warning for not following directions. Please see #rules

frosty halo
#

Hello

late gulch
#

I am facing a problem and I need help. I lit an alert and another alert, and when I make a test, they enter each other.

image.png
oak cloud
late gulch
stark sun
#

hey

#

anyone here that can help me?

oak cloud
# late gulch

oh is it taking a bit to load? you could put it on a google drive and make the permissions public?

humble gale
stark sun
#

im trying to end my ultra sub but its showing that i dont have it enabled and and its been taking my money for years ... i havnt used it for 4 years

humble gale
stark sun
#

it says i have a free membership. but i have been paying 150 a year for 4 years now

humble gale
#

oh that's weird. I would submit a ticket then using the support link in #support-info

late gulch
oak cloud
late gulch
oak cloud
# late gulch ok

Did you adjust the sound/file for that variation already? aslo what are you logged in with?

late gulch
oak cloud
#

when i said "file" i mean also the "visual". also can you share what you are logged in with when editing your alerts?

late gulch
#

I need each person to appear individually, meaning when I run Test 10-30, his alert appears

oak cloud
#

i think that there is a confusion in what i am saying/asking.

Can you tell me what platform you are logged into when you are editing your alerts

late gulch
late gulch
oak cloud
#

ok. can you share your twitch name with me?

late gulch
#

adham_doma110

oak cloud
late gulch
#

can you com coll ?

oak cloud
#

no, i'm sorry. but the alerts are working properly and they wouldn't overlap because you have alert parries turned off

late gulch
#

ths is alert 10-30

image.png
#

The first alert appears instead of the second, and I am nine England, $1-10, the second is 10-30, this is one thing, and the second is another thing.

oak cloud
#

I did adjust your alerts so that way the tip amounts for 1-10 is "at least 1" and then for the 10-30 is "at least 10". because "at least" means that it needs to be at minimum this

#

you had it at the upper range originally, which would mean that anyhing below that number wouldn't trigger

#

so let's add some fake donations really quick so I can show you

late gulch
#

I mean, anything of one, for example, that is less than the value of one will not appear after one, and the second that is less than 10 will not appear, after 10 will appear, so we do one 30 and so on until I reach 100.

#

I am limited to 10 to 30

image.png
#

But what appears is the number of the art from one to 10

image.png
#

@oak cloud

oak cloud
#

Something weird is happening (i'm trying to show you different tip amounts as if they were real)

late gulch
#

What is the solution?

oak cloud
#

oh you didn't have tip alerts actually enabled. you need to have tips enabled in the broader alert. I have enabled this for you.

But please don't touch anything and i will show you how this works

image.png
late gulch
#

If you notice after that, the air returns and another form appears in the end

oak cloud
#

so tests don't work the same way that actual live events work. it's supposed to give you a preview. I'm not sure what you mean by "the air returns and another form appears in the end"

late gulch
#

The alert is returned twice and it is not the correct alert

oak cloud
#

can you please stop testing alerts

#

@late gulch

late gulch
#

I was filming a video for you, I'm sorry

oak cloud
#

so just so you're aware, i created a brand new widget theme for you (your original widget theme is still around, but i wanted to let you know)

late gulch
oak cloud
humble trench
#

I was just live yesterday, why wont it let go live again today

image.png
late gulch
oak cloud
# late gulch Can I try it?

sure go to your recent events and click replay for any of the 4 donations i created. you should see the correct alert trigger

oak cloud
# humble trench I was just live yesterday, why wont it let go live again today

You should open the tiktok live manager and be able to confirm the stream.

Otherwise you can disconnect/reconnect Tiktok by following these steps:

  1. Log out of Streamlabs.com (you can use this link to force a logout https://streamlabs.com/logout) and any Streamlabs software such as Streamlabs Desktop (you can do so from the bottom left)
  2. Go to your Profile and click the three lines at the top right
  3. Go to Settings and Privacy > Security and permissions > Apps and service permissions > Click Streamlabs for Streamlabs Desktop or Streamlabs Local for issues with your account on Streamlabs.com
  4. Click "Remove Access" (all 4 steps screenshot here: https://i.imgur.com/pYFlI8p.png)
  5. Once you have done this, please log in to streamlabs.com or Streamlabs Desktop with your TikTik account
    Note: After doing this, you may also need to update your widget/alerts URLs in your streaming software.

This will refresh your connection.

Imgur
late gulch
#

@oak cloud

image.png
humble trench
oak cloud
# late gulch <@115226547694206983>

I only saw the one with all the text and the confetti/lights. you may need to try on a different browser/clear your browser cache and cookies. If you also look at it in your browser source on Streamlabs Desktop or OBS you should see the correct alert

late gulch
oak cloud
#

oh i guess they both have words. i meant the one with only words/the greenish one

misty cove
#

Hello how are you, when I hit "claim discord nitro" it redirects me to the same page I am on and does not claim the nitro, did someone have the same inconvenience?

wispy latchBOT
late gulch
oak cloud
#

you keep pressing "test". you need to replay from here to see exact conditions being met

image.png
late gulch
oak cloud
#

mine is showing up correctly:

image.png
#

and that's in my Streamlabs Desktop

#

so you need to delete your browser source and re-add it

#

Or you clear your obs browser cache in the program You may need to clear your browser cache files in OBS Studio. You can do that by:

  1. Closing OBS Studio
  2. Hit the Windows key + R
  3. Paste the following and hit enter: %appdata%/obs-studio/plugin_config/obs-browser
  4. Delete the Cache folder, then re-open the software
summer basin
#

Hey there. I'm having an issue where on desktop, you can't hear the games audio on stream.

I have tried going to each sources and selling monster and output. You can hear everything else, my microphone, my party even. Just not any game audio or screen capture audio.

late gulch
oak cloud
# late gulch

yeah i got the second one for $30 but i missed screenshotting it

#

it was the other one

late gulch
oak cloud
#

i got the correct one again

#

This is something on your end that isn't triggering it correctly because i have had multiple people test this and it is showing correctly for all of them

late gulch
#

Send me the URL

image.png
oak cloud
#

so if you are running any antivirus software, LAN optimization software, etc. then you should disable that

summer basin
#

Hey there. I'm having an issue where on desktop, you can't hear the games audio on stream.

I have tried going to each sources and selling monster and output. You can hear everything else, my microphone, my party even. Just not any game audio or screen capture audio.

oak cloud
late gulch
oak cloud
late gulch
oak cloud
#

oh that was for the other person!

late gulch
summer basin
#

@oak cloud no I'm on an ibuypower pc.

oak cloud
# late gulch OK

If you want me to create a thread for you I can too (i figured that way you weren't getting confused with who I was talking to) but the URL is what i copied from your account that I checked. So it should show exactly the same image for you as it does for me.

late gulch
oak cloud
#

do you have any antivirus software on your computer?

late gulch
#

Is there Arab Sports? @oak cloud

oak cloud
#

do you mean does anyone speak arabic?

late gulch
oak cloud
#

unfortunately I don't believe that we have anyone that would speak arabic

late gulch
oak cloud
late gulch
#

I used BotRex before. Can I take the settings and add them here?

late gulch
oak cloud
#

ok. do you have an antivirus software on your computer?

late gulch
oak cloud
#

you do have an antivirus software on your computer? like norton, avast, macafee, etc?

late gulch
oak cloud
#

Ok turn it off and just use Windows Firewall

humble trench
late gulch
#

@oak cloud I discovered the problem

humble trench
#

@oak cloud i think this is why, i might have a strike or something

image.png
oak cloud
oak cloud
humble trench
#

😂 yeah i figured it out

image.png
late gulch
oak cloud
# humble trench 😂 yeah i figured it out

personally their ai that goes through to check for this stuff is ridiculous. I literally asked someone what their preferred pronouns were on tiktok once and i got hit with one of these too (fell off fast). so you could reach out to them to be like "wtf"

mellow flume
#

how can i claim my nitro

wispy latchBOT
late gulch
#

@oak cloud

image.png
mellow flume
#

bro i cant get my nitro can someone help me?

gritty isle
mellow flume
#

bruh so i need paypal or card to get it?

gritty isle
# mellow flume bruh so i need paypal or card to get it?

Yes, unless you cancel it.

Requirements: Claim through Streamlabs by March 18, 2025 (12PM PT), and redeem in your Discord account by April 18, 2025 (11:59PM PT).

Membership: After the 1 month or 3 month trial period, your Nitro membership will convert to a monthly recurring membership, and Discord will bill your payment method per month until you cancel it. You can cancel at any time in your Discord User Settings.

mellow flume
#

oh aight ty

gritty isle
dim bay
gritty isle
dim bay
oak cloud
#

you can choose between camera or screenshare. but alerts and stuff will not show up on a screenshare

gritty isle
#

Why do I have a Screen Capture button, then?

oak cloud
#

Thonk not sure my version shows it on the go live screen

dim bay
#

Hmm. To confirm, I am supposed to have the option to “Screen Capture” once I go LIVE?

oak cloud
#

oh, i see it in both places Thonk wth i only noticed this the other day when i went live to ipad

gritty isle
#

I get that too.

IMG_7228.png
oak cloud
#

^^ this is what i was sharing mellow

winged palm
#

I’m going live on my console through stream labs but it isn’t actually going live on my twitch channel

dim bay
gritty isle
dim bay
gritty isle
dim bay
gritty isle
dim bay
gritty isle
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

peak hamlet
#

Hello , discord nitro claim, is not working it keeps sending me back to dashboard please help

stray citrus
peak hamlet
bitter tendon
#

After renaming the subscriptions now im so lost, and confused, im not sure what does what and cant really find where to check the difference. Can anyone help me with that?

#

Or there is one plan only ? I mean i dont understand, because i have been charged twice for two subscriptions and on the website i can see Streamlabs Starter which is free and Streamlabs Ultra (27usd) which got renamed to Prime if i understand correctly. But then on my bank statement i see two charges, one for Streamlabs Ultra 27usd and second for Streamlabs Prime 19usd.. what is that really? I submited the ticked, and i got the refund for 27usd, but feels strange because now i dont know whats in my subscription.. 😄

woeful saffron
#

Hi is there a fix to my stream not picking up my discord calls?

stray citrus
# bitter tendon Or there is one plan only ? I mean i dont understand, because i have been charge...

Hey there! Our team wouldn't be able to clarify any charges in this server, so I would recommend reaching out to our payments team for clarification on this: https://support.streamlabs.com/hc/en-us/requests/new

"Prime" is just the old name for "Ultra", but they are the same subscription. I would reach out to ensure you aren't being charged twice for the same kind of sub! If you have any other questions, please don't hesitate to ask.

bitter tendon
#

Yeah, but now it means I got ultra but not ultra? Because ultra costs 27$ and I was charged 19$, and on the website it says 27$. Kinda strange isn't it

Screenshot_20241231_195734_Edge.png
humble gale
wind rampart
#

i cant redeem discord nitro

wispy latchBOT
# wind rampart i cant redeem discord nitro

Thank you for your interest in the Discord Nitro promotion! You can find more information about this promotion here: https://support.discord.com/hc/en-us/articles/28491711475735-Discord-Nitro-Trial-for-Streamlabs-Users

If you need further assistance, please reach out to us via our ticketing system: https://support.streamlabs.com/hc/en-us/requests/new

Please follow the directions here. Our team cannot provide support for issues with this promotion in this server.

spice light
#

I can't seem to get my camera to work properly. In OBS my camera captures me in the white and blue.

#

But in the Logitech software it is completely normal

fervent grail
#

So I have been struggling with this for a week
I don’t have my webcam as a device option…. when I go and put in a video capture source it just says “USB Video Device” but I remember when I first set it up and it was working my device option had my Razer Kiyo Pro on there but now it doesn’t, and I don’t know what to do iv done everything I have permissions set on my computer, permissions set on my antivirus, I got rid or the source and tried it again, iv uninstalled and reinstalled, I checked all my setting, and I have no idea what to do my web cam is working perfectly fine in Razer synapse please help me

spice light
#

Nevermind it was in the property tab and then color chane

vast harbor
#

hi i have a problem whit game chat overlay it dosent work tryed evrything

fading sapphire
#

How do I fix this

image.png
woeful saffron
#

the box?

#

pc or phone?

winged palm
#

My console says I’m live and so does my Streamlabs console account but my Twitch channel says I am offline. Can anyone help with this?

fading sapphire
agile owl
fading sapphire
winged palm
#

My console says I’m live and so does my Streamlabs console account but my Twitch channel says I am offline. Can anyone help with this?

fading sapphire
#

okay when i put my stream on it they just go under it

image.png
agile owl
fading sapphire
agile owl
#

😂

fading sapphire
agile owl
#

you're welcome

wispy latchBOT
woeful saffron
abstract plazaBOT
#

QuestionKev Having trouble? Want to see if anyone else is having the same problem?

Check out our #known-issues channel! We do our best to keep this channel as current as possible with new bugs and progress updates!

gritty isle
# winged palm My console says I’m live and so does my Streamlabs console account but my Twitch...

If you're using Streamlabs Console with a Streamlabs Console subscription, make sure you're logged in the Streamlabs Console site with your Twitch. If you're using Streamlabs Console with a Streamlabs UItra subscription, make sure you're logged in the Streamlabs Console web site with your Streamlabs ID.

In either case, go to the Streamlabs Console web site, click ytour PFP, choose Account Settings, and see what Region you're set to. If its on Auto, try choosing the specific region and see if that helps.

If you still have issues, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

prisma fractal
#

Having an issue with the browser. Not allowing me to interact, saying I'm not putting the correct format. When I hit delete it shows BBB

marble wind
#

@prisma fractal are you not able to enter the @ character in this field?

prisma fractal
#

Doesn't allow me to complete my information.

marble wind
#

@prisma fractal that's odd, try typing it in notepad, then copying and pasting it

prisma fractal
marble wind
gritty isle
#

Could be a Mac only issue. Definitely submit a ticket.

prisma fractal
#

Thank you

gritty isle
#

What are you wanting to share?

A game?

A application (not a game)?

A web browser window?

Or just your whole screen (not recommended)?

#

Then you'd add a Display Capture and then setup a Video Capture source for your web camera.

Where are you planning on streaming to, Twitch, YouTube, Facebook, Trovo, X, or TikTok?

#

Have you logged into the Streamlabs web site or logged into Streamlabs Desktop with that YouTube channel?

wispy latchBOT
gritty isle
#

Log in is just the same way.

#

And as for sources, you need these two

image.png
#

And remember, what ever is shown on your screen will be on stream. So avoid showing passwords, logging into your financial institutions, connecting your work's VPN, etc. Keep your data private.

#

Good luck with your stream! 👋

tawny talon
#

Alert box isn't working with twitch events but tests are working

gritty isle
# tawny talon Alert box isn't working with twitch events but tests are working

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting.

Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page.

Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused.

https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

tawny talon
gritty isle
# tawny talon my goal bar and activity feed are also not updating so it looks like twitch and ...

Refreshing the connection between Streamlabs and Twitch will resolve this.

NOTE 👉 This disconnect process will not go back and capture events that were missed. Events are sent over the API only once and if they are missed, they are missed forever. Going forward from once you reconnected by logging back in, Streamlabs should capture events from Twitch.

  1. Log out of the Streamlabs web site on every device you access it: Click your PFP and choose Log out.

  2. If you use Streamlabs Console, log out of the Streamlabs Console web site on every device you access it: Click your PFP and choose Log out.

  3. If you use the standalone Streamlabels application, log out of that.

  4. Log out in Streamlabs Desktop (see next post on how to do that).

  5. Follow this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Just follow the section for Twitch.

  6. Navigate back to the Streamlabs web site and log in with your Twitch. This re-establishes the connection. You can verify this by going back to https://www.twitch.tv/settings/connections, scrolling down to Other Connections and examine the Streamlabs connection. It should say "Connected a few minutes ago" other short period of time.

  7. IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. PLEASE Don't skip this step!

  8. Log back in to all the other Streamlabs products you use.

👉 REMEMBER, this process will not go back and capture events that were missed. 👈

#

And I gotta take the dog out. Back later.

tawny talon
abstract plazaBOT
#

QuestionKev Are you knowledgeable about Streamlabs products?

ultra Get rewarded for helping the Streamlabs Community here in Discord!

👉 Apply to be a part of the Streamlabs Support Volunteer Program!

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in
#announcements message

upbeat bison
#

Still is an issue for me. I wonder what I'm doing wrong?

desert briar
#

Trying desperately to stream to Twitch. Was doing fine for about three weeks and now I'm getting an error code constantly. I've tried uninstalling app, restarting device, deactivating app from Twitch and reinstalling....nothing seems to work. Any ideas? Verbatim: "screen broadcasting - live broadcast to streamlabs has stopped due to: attempted to start an invalid broadcast session."

gritty isle
desert briar
#

Thats right, Rufus. Thanks so much!

somber monolith
#

Streamlabs is just not even picking up my microphone, it's not even accessing it.

#

...well I tried.

gusty umbra
somber monolith
#

It doesn't show up in the "Let apps access the microphone"