technical-support

[regal sail]

i need help with no chroma key listed for effect filters for a green screen

[plush lake]

When on your filters, try scrolling down

[idle zephyr]

Yo can u help me with my alartbox?

[plush lake]

maybe, what's the issue?

[idle zephyr]

So for my alartbox I wanna make it a default

I wanna remove that green picture jn the background and keep it as depending on how much bits they donate

[plush lake]

It sounds like you want to remove the image on the alert

But if you want different amounts you need to add variations which is at the bottom of each alert in your alertbox settings

[idle zephyr]

Cause I wanna remove just the green part in the background and depending on the bits that what shows up like if they donate 1 bit instead of it being green it like this and changes color everytime

[plush lake]

Oh for bits they have a bunch of variations, if you remove them then it will use your default.

[idle zephyr]

It doesn't have the delete button

[idle zephyr]

it wont let me delete it

[idle zephyr]

got it setup

[plush lake]

The default alert won't appear if you have those variations. If you only want the default then you delete the variation ones. If you want the variations, then you don't need to do anything, you can just modify the variations

[idle zephyr]

how?

[plush lake]

You can delete a variation by clicking the trash can

[idle zephyr]

but then it would just be the green no?

[plush lake]

Sorry I thought you only wanted one alert. If you want alerts that change based on the amount, then you can just ignore the default as your variation will play instead of the default.

[idle zephyr]

Np I want it so when someone donate if they donate like 1 bit it shows up as gray if they donate 100 bit it shows up as the purple one

[plush lake]

Then you are good, its already setup that way

[idle zephyr]

Wait hold up i got a pic

[idle zephyr]

Like this

[hollow berry]

is there a way to submit a ticket on discord?

i downloaded normal obs now so i can actually do something until the streamlabs desktop gets resolved, but im just so stuck on what the issue actually might be cuz it doesnt seem to be anything changed

feels like almost an update ruined it, but i tried to reinstall it and nothing changed

[proper totem]

You may submit a ticket at this link:
https://support.streamlabs.com/hc/en-us/requests/new

OR

shoot us an email at [e-mail]

[idle zephyr]

How do i make my bits look like this

Instead of this

[terse rune]

So if we have issues do we submit a ticket or ask in this chat area?

[idle zephyr]

in here

[terse rune]

So this may seem simple but it’s driving me crazy. My wife is new to streaming and is attempting to edit things via Streamlabs. However, when she opens the Desktop app she attempts to login and when she clicks the link it does not redirect her to login. I have rebooted the pc, reinstalled streamlabs, disabled popups and I’m stumped

[odd basin]

Last two days, my stream has crashed after about 30 minutes (SLOBS to Twitch). It's never done it before, and it seems to happen about every time about 30 minutes into stream. In addition, Streamlabs doesn't appear to recognize any stream interuption, meanwhile Twitch completely shuts down. Any ideas?

[next plover]

After getting help fixing it the other day, still. not all chat messages come through into the multistream chat

currently running a tournament and not even seeing people type in between matches to chat

[next plover]

now its also not even letting me go live on youtube dispite telling me theres no problems in streamlabs

if i cant get this fixed this gonna be an unsub it dont even work, im on refund mode rn lol

it was working, changed NOTHING and now it dont work

[hollow beacon]

Hey so I'm having problem with my resolution

My recordings and streams won't fit my game screen properly as the bottom half is always being cut off like this picture shows

The little stripped grey bar is the part being cut off

I'm new to streaming and recording so how do I fix this

Ah never mind, I just went to edit transformation and manually input the stream resolution

[gray tiger]

Same here. Following for a response. It just shuts down for you as well? No dropped frames/ connection otherwise?

[void karma]

Hello does anyone know how to turn down the volume for "gifted" Subs?

[fading swan]

hey there, new affiliate here. I have bits in chat but its not showing up in recent events and its not notifying me with the overlay

[orchid pike]

hi there! my old twitch account was banned and its connected to my ultra streamlabs account and now i cant unlink it to stream should i just make a new account insted?

[brave wasp]

Hi, I have the collab setup but when I share a window capture with the guests they cant hear the audio, for the stream viewers I have to add a Application Audio Capture, but that doesnt do through Collab to the guests, any ideas?

[odd basin]

Yup! I notice my bitrate instantly goes down to Zero on SLOBS and then Twitch disconnects (after attempting reconnection for 90 seconds)

[gray tiger]

Same thing here. I thought it was due to multistreaming, but it also happened when streaming to one platform. A while ago I also had issues but at least the bitrate/ frames were dropping as a warning, now it just stops. But my connection on both game/ stream PC are completely fine. Hope it has a simple solution (cables already got renewed a few weeks ago to exclude those 😅 )

[mossy vessel]

I am about to start streaming and game recording games with my girlfriend.

Any ideas on how to do that? For recording - I believe we just record our screens on individual PC's, but what about streaming? Can I somehow stream on my PC the game I play and also the view from my girlfriends PC? We are in the same room, but have different PCs.

[green nacelle]

Updated all drivers to the latest version and can't start streaming, what to do? This happened after streamlabs update.

After installing the previous version, the problem disappeared, but the question remains, how to disable automatic updates?

[wispy latch]

This channel is closed temporarily

Don't worry! We will be back as soon as we can. If you need support, please submit a:incoming_envelope: ticket, and our team members will reply to them in the order they are received. Thank you for your patience!

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[near pumice]

i have a 2013 iMac, and i have streamlabs, the stream for my youtube channel is very bad, the frames are not fine, the voice is, is there any way to fix this?

[rapid schooner]

i got the console 7 day trial but i can't find a way to cancel it can someone please help me, i also checked the websites thorougly and still can't find a place to cancel it

[lofty oasis]

Hii! Quick question - i will be connecting my discord for the first time today to use for team chat during a tournament - not sure if I set it up correctly. For context I stream through a capture card off my PS5 to my mac mini onto Streamlabs - any help is greatly appreciated! Thanks!

[gritty isle]

If you log in at the Streamlabs Console web site and click your PFP then click Account Settings, you should be able cancel there. If not, then please submit a ticket to cancel: https://support.streamlabs.com/hc/en-us/requests/new

[near pumice]

?

[gritty isle]

Hop over to the #ultra-support channel for assistance and thank you for being a Streamlabs Ultra subscriber.

[rapid schooner]

thank you but there is nothing suggesting cancelling the subscription and it's still trying to charge my card should i submit a report ticket?

[gritty isle]

Yes, submit a ticket.

[gritty isle]

So many variables here to consider. What’s your Internet upload speed?

[whole cloud]

Your browser encountered an error while decoding the video. (Error #3000) is the message i am getting and sho0ws a black screen and i can not get it to show the game at all

i am being told be a couple of my followers

[near pumice]

how do i find that out?

[gritty isle]

https://speedtest.net

[near pumice]

ok

[gritty isle]

Screen shot the results.

[whole cloud]

Your browser encountered an error while decoding the video. (Error #3000)

[gritty isle]

This can be for a variety of reasons and it’s usually hard to resolve. What bitrate do you have set?

[whole cloud]

i am not sure

[near pumice]

nothing yet, still loading

[whole cloud]

i am new to this

[gritty isle]

Okay. Are you using Streamlabs Desktop or something else like OBS Studio?

[whole cloud]

steamlabs desktop

i am looking at it now

[gritty isle]

Okay great! Click the ⚙️ icon in the lower left to bring up the Settings. Then go to Output and screen shot all the settings please. Then go to Video and screen shot all the settings there.

[whole cloud]

when i try to go live the game is not showing up on the screen

[wispy latch]

@whole cloud

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[gritty isle]

Yes, I understand the problem. I’ll need more information to troubleshoot.

[gritty isle]

Please screen shot the Video and Output settings. I don’t need the General settings.

[gritty isle]

That looks good.

[gritty isle]

What video card do you have? Click the Encoder drop down menu and screen shot the Output settings while he drop down menu is displayed.

[near pumice]

@gritty isle

[gritty isle]

Okay, that upload speed is going to be your issue. It’s recommended to have at least a 5Mbs upload. Screen shot Settings > Video in Streamlabs Desktop please then screen shot Settings > Output.

[whole cloud]

i havfe 1000 mbps

[gritty isle]

Okay, good. An older card but it’s good. We can tweak the settings but you’ll need to end your stream first. Is that okay?

[gritty isle]

That’s good.

[whole cloud]

done

[gritty isle]

And at this point I need to get off the floor with my iPad and move to the office so I can’t type more ergonomically.

[near pumice]

how?

[whole cloud]

confused

[wispy latch]

@near pumice

# Windows:
- Press the Print Screen key, which may be entitled "PrtSc" or something similar. If your computer has an Fn key on the lower-left side of the keyboard, you might need to press Fn and ⎙ Print Screen at the same time. 
- Press the Windows key + Shift + S on your keyboard and then highlight the required area and use CTRL + V, then hit Enter, where you'd like to send your screenshot.

# Mac:
- “shift+command+4” to capture a selected area of the screen, then paste where you'd like to send your screenshot
- Some users will only be able to use “shift+command+3”```

[gritty isle]

What about?

[whole cloud]

what do i need to do to get the game to work on stream

[fading swan]

Hey, i would greatly appeciate some help if anyones got a second

I'm having an issue where bits do not show up at all as notifications (unless using the testing button) and they also dont appear in recent events. I have made sure variations are off, bits are on, and that all should work, and it does, however streamlabs isnt seeing the bits posted in my chat.

[gritty isle]

Okay, on Settings -> Output, please make the following changes:

1. Uncheck the Enforce streaming service encoder settings
2. Change your encoder to NVIDIA NVENC .264.
3. Set your bitrate to 6000.
4. Set Keyframe to 2
5. Set Max B-frames to 2.

Then try and go live again and let me knoow how it goes.

[near pumice]

why does it have a not commpatibale thing on it? i have MacOS 10.15+

[gritty isle]

And only Bits alert isn't working? The other alerts work as expected?

[fickle mortar]

Trouble with Streamlabs OBS: Incorrect Aspect Ratio & Persistent Login Requests

I'm having issues with Streamlabs OBS Desktop while livestreaming to Twitch. Tonight, when I tried to open the software on my PC, it seemed like I was logged out. After logging back in, I noticed that the editor display area now has a 9:16 aspect ratio, and all my overlays, gameplay screen, and webcam placement are misaligned.

Additionally, whenever I close and reopen the Streamlabs software, I'm prompted to log in again. Can anyone assist me with resolving these issues?

[fading swan]

Yep, from subs to donos to follows, all works, except bits

[gritty isle]

I thought you already were using Streamlabs Desktop? Why are you installing it again?

[near pumice]

i had to free storage :(

[whole cloud]

still nothing

[gritty isle]

I've seen a few reports from folks about only Bits alerts not working and haven't been able to get it resolved. There's been a few things heard that it may be an issue with Twitch but that's not confirmed. Please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[near pumice]

WHAAAAT! it worked fine before

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[whole cloud]

still getting the same message

[gritty isle]

Hmmmm, perhaps the MacOS requirements have changed recently. Let me ask the staff.

[near pumice]

ok

[gritty isle]

Are you watching your own stream?

[whole cloud]

trying to but nothing is happening stil with error message

and on the streamlab i can not see the game at all on it

[gritty isle]

So in the Preview window in Streamlabs Desktop, you can't see the game, correct? Its just a black square?

[whole cloud]

only thing i can see on stream labs is the cam

yes

and it is a black screen

[gritty isle]

Windows 10 or Windows 11?

[whole cloud]

windows 11 64bit

professional

[fickle mortar]

OMG Yes, this solved it. Thank you so very much.

[gritty isle]

I'd update your Nvidia drivers at least and then we can go from there. Here's the link to the drivers for your specific card: https://www.nvidia.com/Download/driverResults.aspx/223498/en-us/. Please be sure to quit all applications before updating the driver and be sure to reboot the PC once the driver installation is completed.

[whole cloud]

i am looking at it but shows my halo starting soon but when i get the game up nothing

[gritty isle]

You're welcome!

[whole cloud]

i am up to date with the drivers

[fickle mortar]

Any idea what caused the issue?

[whole cloud]

i have that update already

[gritty isle]

Sometimes one the Streamlabs Desktop processes doesn't properly exit and it keeps some files open. This causes issues later when you go to launch it again.

[gritty isle]

ARM is the M1 version. Please download the Intel version of Streamlabs Desktop for MacOS.

[whole cloud]

as you can see the screen shot it is up to date

[gritty isle]

Yes. Thanks.

First, please delete your game capture and any other window, display, etc capture sources and close Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: https://media.discordapp.net/attachments/918160373264306206/918162974265466911/unknown.png?width=960&height=538). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[whole cloud]

nothing comes up

[gritty isle]

Can you elaborate on that?

Did you not find the obs-studio-hook folder or you still have a black screen after following all those steps?

[whole cloud]

No

it did not come up

but i am restarting my computer

[gritty isle]

Okay. Let me know once you PC is back up.

[whole cloud]

ok

[near pumice]

where?

[gritty isle]

There's should be an option when you click the Download link. I don't have a Mac so I can't go through that work flow and show your screen shots.

[whole cloud]

i am back up and running again

nothing comes up with C:\ProgramData\obs-studio-hook

[gritty isle]

Okay.

First copy this text: C:\ProgramData\obs-studio-hook

Then press Windows-R

In the Run box that pops up, press Control-V to paste that test you copied above.

Then press Ok.

Then screen shot what you get.

[gritty isle]

Perfect. Now click ProgramData in the address bar.

[whole cloud]

ok

[gritty isle]

Then you should see the obs-studio-hook folder.

[gritty isle]

So before you delete that, you need to go into Streamlabs Desktop, and delete all the capture sources, Game Capture, Window Capture, Display Capture, etc. Then quit Streamlabs Desktop then delete that folder. Then restart your PC again.

[whole cloud]

i have nothing at the moment and time it is all new and have nothing there

there is nothign saved

[gritty isle]

What do you mean you have nothing in it? Do you mean the obs-studio-hook folder? You just screen shot it above.

[whole cloud]

capture sources, Game Capture, Window Capture, Display Capture, etc.

i have not done no captures or any of it

[gritty isle]

Screen shot the whole Streamlabs Desktop window please.

[near pumice]

ok

[gritty isle]

You don't have the Source Selector panel. Go into the Layout Editor.

[gritty isle]

And drag the Scene Selector into your layout and then click Save Changes.

Then you will be able to see your sources. 😉

Let me know once that's fixed and I can paste the instructions again.

[gritty isle]

You probably want both the Scene and Source selectors. 😉

[gritty isle]

Yeah, that looks good. Click Save Changes.

[whole cloud]

ok

done

what do i do now

[gritty isle]

First, please delete your game capture and any other window, display, etc capture sources and close Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: https://media.discordapp.net/attachments/918160373264306206/918162974265466911/unknown.png?width=960&height=538). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[whole cloud]

it is done

[gritty isle]

Which part?

[whole cloud]

brb going to restart

[odd basin]

Hey, messaging again about the issue I experienced the last two days. Randomly at a certain point during streaming, my bitrate on SLOBS goes from a smooth number (for me typically ~5000) down to zero almost instantly. Twitch instantly reads it as a shutdown dead signal, attempts the 90 second reconnect, and then fails and gives up. During this time, SLOBS continues to attempt to send stream to Twitch, except it says very clearly it’s streaming at 0 kbps bitrate. Any idea why this happens? I thought it was around 30 minutes each time but last night it lasted for almost 2 hours before occurring, but before that longer timeframe, it crashed the bitrate anywhere between 5-45 minutes in.

Additional notes: CPU usage stayed low, Camera quality stayed good, chat never saw more than a few seconds of delay before infinite buffer.

Also to add, this only started occurring within the last 3 days, it worked perfectly prior.

[gritty isle]

Run the Twitch Test 👇

Run it on Medium or Long duration for all the ingests in your region. Screen shot the results. Don't use Short duration as it will give bad results.

[wispy latch]

@odd basin
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[whole cloud]

i have restarted the computer and now going to run it as admin

[odd basin]

Running!

[neon crane]

Hi, i have an issue with ndi audio with 2 pc setup.
The latest streamlabs patch broke ndi and no audio is comming through.
The audio source from my other pc is in the mixer but no audio appers at all.

[whole cloud]

nothing

[gritty isle]

If the bars in the Mixer don't move, make sure the correct device is seleted.

[gritty isle]

Hmmmm, okay. Let's try this 👇

[wispy latch]

@whole cloud ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[whole cloud]

i am on a pc

[gritty isle]

Then go through this guide: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems

[magic cipher]

Whenever I enable cloudbot it disables after 5 seconds please help

[gritty isle]

Twitch or YouTube?

[magic cipher]

Twitch

[gritty isle]

Are you logged in the Streamlabs web site with your Streamlabs ID?

[magic cipher]

I'm logged in with twitch

[neon crane]

The divices/filters are correct on both pc's but no audio, no audio bars appear from the NDI sources from my gaming pc since latest streamlabs patch.

[gritty isle]

Let’s reset Cloudbot on your channel and see if that helps.

👉 IMPORTANT: Do not skip or shorten the waits.

1. Unmod streamlabs
2. Toggle Cloudbot off
3. Wait for at least 10 minutes
4. Toggle Cloudbot back on
5. Mod streamlabs
6. Wait 10 minutes before trying commands

Also make sure that Streamlabs isn’t banned on your channel: type /unban streamlabs in your Twitch chat.

[near pumice]

i downloaded the app from a diffrent version, (intel)

[magic cipher]

Thank yoi ill try

Cloudbots already off it only comes on for 5 seconds

[gritty isle]

Please reinstall NDI and see if that helps:

1. https://ndi.video/tools/ndi-core-suite/

2. https://github.com/obs-ndi/obs-ndi/releases/tag/4.13.1

[whole cloud]

nothing is happening

nothing is coming up

[gritty isle]

Then go ahead and submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[whole cloud]

did

or should i unstall the program and reinstall it

[odd basin]

For context, I live in Kentucky.

[gritty isle]

I’d manually use either of the Ashburn ingests and if you still have issues then go with Chicago ingest.

[gritty isle]

Wait and troubleshoot with the staff via the ticket. Usually a reinstall won’t resolve this issue.

[odd basin]

Alright, I’ll give it a try. In the meantime, I did hook up a camera since this issue started, Logitech’s Streamcam, have you ever heard of that causing issues?

[whole cloud]

ok

[gritty isle]

No that shouldn’t be the issue. Sounds more like an internet or ISP issue which is why I triggered the Twitch test

[odd basin]

Alright I’ll try my next stream with specified ingest, thank you!

[neon crane]

uinstalled NDI and obs-ndi and reinstalled. remade ndi sources with the same issue still

[gritty isle]

You're welcome! 🤞

[gritty isle]

What version of Streamlabs Desktop do you have?

[neon crane]

1.16.0 it updated yestarday

[gritty isle]

And on the Streaming PC, the correct device is selected for stream pc audio?

[hollow wraith]

so im currently trying to stream but having an issue of bitrate dropping along with frames. i stream from my pc, but its through an elgato capture card connected to my xbox. my upload speed is 20mbs and both my xbox and pc are wired. can anyone help me with this?

[wispy latch]

@hollow wraith
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[neon crane]

stream pc audio is working fine and correct audio device.

[gritty isle]

Okay, thanks for confirming. Let me confer on this. May I reply or ping you in a bit?

[gritty isle]

Can you confirm its working in NDI native software?

[neon crane]

yes, thanks for your time

[neon crane]

i will check

[neon crane]

it is working with NDI studio monitor

[gritty isle]

Is it working in OBS Studio?

https://streamlabs.com/content-hub/post/create-ndi-stream-output-with-obs-studio

[neon crane]

yes it is working i can sellect the ndi in filters

[hollow wraith]

i have done this already, thye fluctuate haevily

[whole cloud]

no answer from no one at all

[gritty isle]

But in OBS Studio the audio works?

[gritty isle]

Tickets are answered in the order they are received. We can't offer an ETA, sorry.

[gritty isle]

Screen shot the results.

[whole cloud]

np

[gritty isle]

And I'm taking the dog out, back in a bit.

[fading sierra]

Hey, when im trying to buy subscription it says: This account is unable to subscribe for the moment. Please contact support to continue.

can someone help

someone help me##

nvm

did it!

[agile owl]

Good now can you please remove those names so you don't get in more trouble

😂

Thank you

[neon crane]

all ndi sources from the gaming pc works in obs correctly but not in streamlabs obs

[desert briar]

Hello when i stream league of legends i get yellow border, and i have to delete the screen capture and make it again

and other issue is that when i listen to spotify we don't hear it on stream but we do hear youtube music

[stuck marten]

how do i switch from stream to videos?\

[desert briar]

there is a "rec" button on right bottom

[odd basin]

@gritty isle hey, sorry for another ping. There are multiple Ashburns showing up in the SLOBS list. Which one should I pick... does it matter?

[gritty isle]

From your screen shot, I'd pick 3 and then 5 and if you still have issues, change to Chicago 3.

[gritty isle]

Dang. Okay. I don't know any other troubleshooting steps. Please go ahead and submit a ticket https://support.streamlabs.com/hc/en-us/requests/new and troubleshoot with the staff.

[gritty isle]

Yellow border is apart of Windows 10 capture hook, you can try using DXDGI for capture method within the Window Capture source properties. The yellow border won’t show on stream.

Okay, I'm back with a very tired dog and I'm taking off my support hat for a bit. Time for me to veg with some video games.

[worn barn]

Hi guys, maybe someone can help me. I'm trying to unmerge my Facebook account from multistreaming, but I'm getting error 901 and can't disconnect. Can anyone help me?

[gritty isle]

You’ll need to put in a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new. If you have an active Streamlabs Ultra subscription, link you link your discord and see if the staff can assist you directly in the #ultra-support channel.

[wispy latch]

@worn barn

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[whole cloud]

Rufus i got it working now but how do i fix it to where people can chat

[pale knot]

i tried looking it up but didnt notice anything how do i make it so full usernames are displayed in chat and there is not a gap under it where the message should be?

[whole cloud]

@gritty isle How do i take chat form emote only to full chatting

[gritty isle]

Go into your Chat Settings.
Turn off Emotes-Only Chat.

[whole cloud]

thank you

[orchid folio]

Ever time I try to to live on stream labs console it won’t let me does anyone know how to fix this

[gritty isle]

Streamlabs Console is a paid subscription service.

Streamlabs Console is a paid subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[warm dome]

Hey if i get streamlabs ultra for the money, and download overlays, do i lose them the next month?

[agile owl]

If you stay subscribed no.

[warm dome]

if i dont stay subscribed do i?

[agile owl]

Yes, You lose them after unsubscribing.

[warm dome]

is ther anyway for me to like download the overlays to my pc?

[agile owl]

Afraid not sorry

[vivid sonnet]

Anyone else having issues or know how to fix stream labs music playing wonky? it was fine til a week ago, now it plays all weird for no reason like it has static in it

[prisma wagon]

how do i stream youtube on streamlabs if my account is already connected to my twitch?

[west juniper]

i also need a answer to that, idk how to unmerge my youtube

i want to make twitch my primary

[fluid musk]

Hello everyone.I need help finding an older version of Streamlabs. I am trying to set up an older Macbook for my child to use Steamlabs, but the Macbook we have is too old to recieve OS updates so it is stuck forever running El Capitan 10.11.6 • It's been wiped clean and is lightning fast, especially stunning for how old it is. This kid is disabled, stuck at home, and dreams of streaming, so if there's anyone who can help in anyway, you'd make a kids year. Thanks in advance.

[prisma wagon]

i wanna make youtube my primary

[rocky canopy]

hi, for some reason my alert box has stopped displaying when someone follows. everything else works, tips, subs, bits etc but not follows. any reason?

[prisma wagon]

i found how to ill send it to you in dms

[lyric robin]

i got an overlay through streamlabs ultra and it came with an offline screen, but i don't know if there's a way to extract the image with the already written social medias, etc, or ill have to put the pngs together on photoshop

so the question pretty much is if there's a way to extract the image with all the layers already from steamlabs

[proven saddle]

Hello i have a problem , i subscribed to streamlab ultra and paid but i got nothing

[whole cloud]

some reason i keep getting disconnected

[formal apex]

Hey. Since 2 weeks streamlabs starts freezing after like 2 - 3 hours of streaming. I can't find the issue because on some days streamlabs does not freeze. Most suspicious about it is the fact that I always have to close streamlabs via taskmanager. There's no message like "streamlabs crashed".

[gritty isle]

You'll have to put in a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new. Do not attempt to change it on your own. Your Primary Account contains all your data, Cloud Backups of your Scenes and Sources, Widget settings, Tip history, Merch Store items, etc.

[gritty isle]

Log in at the Streamlabs web site with your Twitch https://streamlabs.com/dashboard#/settings/account-settings/platforms. Then merge your YouTube channel. Then in Streamlabs Desktop, log out and log in with the same YouTube channel you just merged.

[vivid sonnet]

@gritty isle any idea what I should do for this issue? I added a clip so you can hear it, been like this the last week #technical-support message

[viral arch]

Hello, I'm trying to stream on Twitch in 1080p, but the streams look a little blurry, especially in games like shooters or with a lot of vegetation, although in general they also look like that. I have a pretty good PC and I use the settings necessary to stream at 1080, but I don't know if there are any that create conflict and make it look blurry. If anyone knows how to help I would appreciate it 🙂

[gritty isle]

You'll need to put in a ticket for assistance with that: https://support.streamlabs.com/hc/en-us/requests/new We cannot assit with payment issues in Discord as us Volunteers are not employees of Streamlabs and thus we have no access to the back end systems with which we could help.

[west juniper]

i just logged out and logged in with twitch and it worked

[gritty isle]

I'd advise dropping down to 720p. On Twitch, the bitrate maximum you can have is 6000 if you're not a Twitch Partner. 720p gives the encoder more room to work with so to speak. Besides viewers on mobile may not have enough bandwidth to watch a 1080p stream.

[gritty isle]

Sorry, no clue about that other than to tell you to make sure in Streamlabs Desktop at Settings > Audio, you have your Channels set to Stereo. Beyond that, I've not heard of this issue and I'd ask that you submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[wispy latch]

@formal apex We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[vivid sonnet]

yeah it is, thanks for the help ❤️

[gritty isle]

You're welcome.

[proud kiln]

Why isn't Window capture picking up Minecraft?

[near pumice]

here

[charred flower]

so everytime i try to log in it sends me to the website to log in but then in the desktop app it says i need to sign in again

[severe flicker]

The domain management says Domain setup in progress how long to setup is complete?:)

[near pumice]

@gritty isle i sent you the screenshot

[charred flower]

Can anyone help me log in?

On the desktop app?

[wintry river]

Good evenin folks. I've been working on this for hours and need help. I have Stream Labs Ultra, Stream Labs Desktop on a Mac, and the Advanced Overlay Maker Instaled on Desktop. For the life of me, I can't figure out how to open it to create a new overly. Please help!

[wintry river]

I can try, but no promises. I new as heck, too

Are you on a Mac?

[shut anvil]

Hello! Can someone help me with setting? I can't find a video that will actually work for me. All them make my videos come out blurry and laggy still, any help?

[wintry river]

I figured my qquestion out

[gritty isle]

There’s not a lot we can do with your 3.4Mbs upload. With the bitrate current set at 3500, there’s not much room for improvement. You can try and uncheck Enforce streaming service encoder settings. Otherwise you’ll need to obtain more upstream bandwidth from your ISP. That usually involves a cost so it may not be feasible for you.

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[gritty isle]

You have an active Steamlabs Ultra subscription?

[severe flicker]

Yes

[gritty isle]

Thank you for being a Steamlabs Ultra subscriber! Please link your discord per the instructions from the bot below. That’ll give you access to the #ultra-support channel. Hop over there and the staff can assist you with your domain issue.

[wispy latch]

@severe flicker

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[severe flicker]

Thanks

[shut anvil]

Hello! Can someone help me with setting? I can't find a video that will actually work for me. All them make my videos come out blurry and laggy still, any help?

[near pumice]

ISP?

[formal aurora]

hello my friends! last night while streaming, i had 1 sub show up in my chat/stream - but twitch shows i got 6 other subs, but none of them showed. i'm looking through my settings, but nothing seems to be off. can anyone let me know where i should start looking?

[gritty isle]

Internet Service Provider

[near pumice]

what does that mean?

[gritty isle]

That's the company that you contracted with to provide Internet service to you.

[near pumice]

oh, how do i fond that out

[gritty isle]

Who supplied your modem? Did it come from a cable company like Spectrum? Or do you live in an area service by fiber like Verzion FiOS or Frontier FiOS?

[near pumice]

i have a internet conection shared with my grandparents and my internet says (weak security) for some reason on all of my devices

[gritty isle]

You'd likely have to ask them who provides their Internet service. If they are they account holders, they would have to contact the ISP and inquire about upgrading the service. That will cost more per month. It may be something they cannot afford if they are on a fixed income.

[near pumice]

my 2013 Imac is a bit slow, and the frames drop on my stream for no reason, idk why ither lol

[gritty isle]

Dropped frames are a network issue. Likely your bitrate is too high. 3500 is more than your upstream bandwidth provides. You should really drop that down to something like 2800 or 2900. Still need a screen shot of Settings > Video.

[gritty isle]

Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account.

Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: **This will not go back and capture any events that were missed. Events are sent over the API once and if they aren't detected, that event will never be sent again.

You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.**

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[gritty isle]

I'd reduce your Output Resolution to 1280x720. There's no way your system will be able to sustain 1080p60 with a bitrate of 2800.

[near pumice]

what now?

[gritty isle]

Try and go live and see how it goes.

[near pumice]

ima scedule a live stream test tommorow cus its like 10:51 PM for me right now lol

i will ping you and see how it goes during my stream

[formal aurora]

thank you very much, is there anything i can do to give an excellent survey or any positive feedback?

[gritty isle]

You're welcome! 👇

Oh, maybe that command is not available any more. Oh well. I appreciate your feedback and kind words.

[formal aurora]

well if there are any metrics that do work, let me know and i'd be glad to provide that. have a great night

[gritty isle]

How was your support experience today? We'd love to hear your thoughts! Please feel free to provide your feedback here: https://forms.gle/y21sHdUmC6JbuoFq6

[formal aurora]

boom.

positive feedback submitted.

[gritty isle]

Thank you!

[vague moth]

I need help, I recently started using Streamlabs Console because it was supposed to get rid of the need for a capture card. But no matter what I do I cannot get my game chat to pick up on my stream, I have "fixed" all of the suspect things ie: allow passthrough, headset and speakers, as well as in game have the setting to speakers. Anyone else have any tips? Otherwise I just have no need to pay for something I cant use.

[tepid tulip]

i will be canceling this ultra subscription, it shoudnt be this difficult to add an intro with music to a pre recorded video and then add and exit scene or ending scene. I have checked all over and cant get it.

[gritty isle]

Add a Scene called Intro. In that scene add two media sources. One for the music and one for the video. Then add another new Scene called Ending. Add the sources you want.

[fleet lotus]

Hello, recently got stream labs ultra and made a new facebook account for my stream. When I try to multistream to facebook, it tells me I need to link my account, which I have done. But it keeps telling me I need to link it, if I try to link it, it tells me that my facebook is already linked to another streamlabs account, but it can't be. I've unlinked everything on streamlabs and fb but nothing seems to fix this.

[gritty isle]

Sounds like you might have inadvertently made two Steamlabs accounts. Please link your discord per the instructions below and then ask again in the #ultra-support channel and thank you for being a Steamlabs Ultra subscriber.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Thank you to the kind person for that command.

[fleet lotus]

thanks

also, the channel you linked is greyed out and says no acces

[gritty isle]

Link your discord first.

There you go.

[fleet lotus]

Ah got it, ty.

[calm river]

was wondering if anyone could help me with what i have going on with my mixamp right now and it picking up my voice and stream being able to hear it when I do not want that happening

[sullen pollen]

you want to it show up on the stream only?

[calm river]

no i have an external mic that im using so i dont want the stream to pick up my voice at all

[sullen pollen]

click on the cog mark and select an option for what you want there?

oh, or just mute the mic if you dont want any sound

[calm river]

i cant just mute the mic, im using it on my ps5 with mixamp

[sullen pollen]

oh, ok sorry, i dont have the PS5 version, maybe someone else can help, good luck

[calm river]

theres not really a "PS5" version per say only ps4 and Pc

[tepid tulip]

All that for a pre recorded video ? I want to record a screen and then add a beginning and a end with music.

[loud saffron]

can any one fix this guys

[gritty isle]

Oh, then you’d need to use a video editing program like Adobe Premiere or DaVinci Resolve. Streamlabs Desktop isn’t a video editor. It just,lets you record or live stream. If you’ve not yet cancelled your Ultra subscription, link your discord see if the staff can give you some advice.

[wispy latch]

@tepid tulip

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Use the other slash. It tells you right there in red.

[jaunty trail]

Hi I'm on console stream labs and my text box won't show on stream 👍

[vague moth]

Good morning I’m on Streamlabs console too, but my issue is it’s not picking up game chat on my Xbox; and that was the main reason I wanted to try the console Streamlabs as it was supposed to get rid of the need for a capture card.

[twilit cave]

I've been trying to get streamlabs music to work but whenever I open it, no music or playlists show up. I figured that this could potentially be an internet issue but I waited for half an hour and still nothing. I tried restarting the app, running streamlabs as administrator, redownloading streamlabs, restarting my computer, nothing.

[sharp mica]

I'm having issues streaming to YouTube. It seems I can't log out and when I try to stream it says to change my encoder settings which have been working fine until this issue.

[magic pollen]

Hello, I am currently banned from Twitch and can no longer connect to Streamlabs to stream elsewhere, do you have a solution please ?

[fickle mortar]

What are solutions for lagged frames?

It's Sunday morning USA time, I'm guessing no tech support available. It's understandable. I'll check back tomorrow.

[sharp mica]

Same.

[wispy latch]

{1} This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[sharp mica]

I can't stream for some reason. It keeps throwing an error to change my encoder settings when they were previously working. I also cam't log out of my YouTube channel or refresh the sign in.

[hoary cloud]

I need assistance please. I lose sound when I alt+tab from my game while streaming/recording. Is there a way to keep on capturing sound from a videogame while streaming if I were to minimize that game and do something else? So far I'm able to capture sound from the PC in general, I would like to capture sound from a specific game or program. Thank you!

[sharp mica]

I reset my cache and it seems it fails to connect to the streaming server.

[wispy latch]

@sharp mica If you're having issues getting your stream to go live, this guide should help you resolve that issue:

• https://streamlabs.com/content-hub/post/troubleshooting-going-live-issues-in-streamlabs-desktop

@hoary cloud Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[hidden grove]

Hey, What's the best way to cut the stream back in-case something bad happens. Say you accidentally connect to VC and stuff gets said, is there a way to set a hot key to cut the stream for a few seconds (including back a few seconds to catch whatever just happened)?

[gritty isle]

Nothing native that will do that and especially there's no way to back a few seconds and cut that. Once the stream leaves your computer, its out there. You could make a Just Chatting/On a Break/BBR scene and set a hotkey to transition that. To be really effective though, you'd really want to split your audio so you could just not add the desktop audio and microphone sources to that scene or add them and then have hotkeys to mute and unmute them. If you have a Elgato Stream Deck, a multiaction folder works perfectly for things like that.

[gritty isle]

You should not delete your cache unless directed to do so by Streamlabs staff. Can you screen shot the error message please?

[hidden grove]

Sorry, to clarify, I do mean client side stream delay

[gritty isle]

Settings > Advanced > Stream Delay

[hidden grove]

And would that be able to retroactively censor back a few seconds, if a cut needs to happen?

Because it hasn't left the PC

[gritty isle]

It just delays the stream leaving your computer. That's it. It doesn't cutoff or 'go back a few seconds and cutoff' it just and only delays the stream by that number of seconds.

[hidden grove]

I see, thank you

[gritty isle]

You're welcome.

If you have misbehaving team members or guests, make use of the age guidelines on the appropriate platform like marking it not for kids or adults only. That can though present issues with discoverability.

[hidden grove]

It was for streaming fornite and playing with subscribers. But the issue is the people that join can invite other people which is a pain. Thx!

[gritty isle]

Right. Hard to control that. I'd definitely set rules and boundaries in that situation. Like don't let them invite others. Hard to manage that of course but at least they understand the expectations upfront.

[hidden grove]

It's a little tough because you can set rules, but they'll just break them, then leave and it doesn't bother them

Like sure it's an easy ban for their account, but it's not so good for Youtube or twitch still recieving that on stream

[gritty isle]

Then use the platform tools you have and ban them. Rules have to have consequences to be effective. Don't let the subscribers run your channel. Don't risk a strike or ban on your channel for their behavior.

That's why a lot of streamers don't play on stream with subscribers.

[hidden grove]

It's a tough game to play! It'll never be perfect, but I have hope in 95% of the population to play fair

Like some kid just lost his entire epic games account for well... his language that would certainly get him cancelled if the clip ever surfaced

[gritty isle]

[raw notch]

Hello. Any idea why streamlabs desktop keeps logging me out after I close the program and start it up again? Hasn't done that before

[gritty isle]

Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[languid mulch]

Hello. I want to try out your service as a collection of donations on Twitch. I have viewers from Europe and Russia Can your service accept payments from Russian bank cards?

[gritty isle]

You can only connect the methods displayed on your Tipping Methods page https://streamlabs.com/dashboard#/tipping/methods. If you want connect a bank card, you would need to be verified first https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card.

[languid mulch]

Thank you. But I didn't quite understand how to become a verified account to link a bank card. I have a bank card both Russian and non-Russian. I've been streaming for about half a year now. The article does not describe the verification criteria well enough

[gritty isle]

That's all the information that's available. Verification happens automatically. There's no way to shortcut or get around the system. If you need clarification, please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new.

[hoary cloud]

When I stream my videogames and I alt+tab, I lose sound. The stream captures the sound of whatever is happening in my computer instead of staying capturing game sound. How can I fix this? Thank you!

[languid mulch]

Thx. I've connected my Twitch account to your service, but I'm using another similar service for now. Is this enough for me to be verified at some point?
Because I'm not ready to switch to a new service until I have the opportunity to collect donations on it

[gritty isle]

That's the way Windows works. If the game is full screen, it will stop producing output until it is brought back into focus. You could try running the game in full screen window mode but that sometimes causes issues with game capture.

[gritty isle]

I can't answer that. Verification happens automatically. If you have more questions or need clarification, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new.

[languid mulch]

Thx

[gritty isle]

You're welcome.

[hoary cloud]

Thank you @gritty isle for your assistance!! Have a good day!

[gritty isle]

You're welcome!

[north carbon]

hello! for some reason my slobs only outputs EITHER my game or my desktop audio but not both, any thoughts?

i have both of the settings correct in the mixer, but it only lets the top one output not the 3rd one down

[magic pollen]

Hello @gritty isle , I am currently banned from Twitch and I can't connect to Streamlabs to stream elsewhere, do you have a solution please ?

[humble gale]

rufus is a volunteer so probably doesn't have that answer. you would need to ask an official support person using their tickets. but you also shouldn't ping people that aren't actively chatting with you

[humble gale]

i would check out this from steelseries: https://www.youtube.com/watch?v=ch6tbHZfO-k

Then it should work? IDK i don't have that. probably is similar to the elgato link where you would add the "stream" line as your stuff in streamlabs

[gritty isle]

Plus Rufus is out walking the dog.

[gritty isle]

You’d have to put in a ticket if Twitch is your Primary account in Streamlabs or if you happen to have another platform already merged, you can log in with that other platform. https://support.streamlabs.com/hc/en-us/requests/new

[dawn jackal]

Hi ! I'm new in the discord. Need some help about Collab Cam between my PC and an Iphone
Thanks for ur futur help

[humble gale]

maybe try regenerating your invite URL and sending it to your phone?

[dawn jackal]

already did

[north carbon]

I tried that video and it has to be on the stream labs side because all of my setting on sonar are correct and working

[humble gale]

Idk 🤷‍♂️ i would suggest trying to add them as audio input captures again then

[humble gale]

do you have annything that maybe is blocking it from connecting on your phone? like some antivirus stuff? Or try using wifi v. 5g?

[humble gale]

like on the support website it says "stream" https://support.steelseries.com/hc/en-us/articles/13761537803661-Sonar-for-streamers-OBS for OBS so that would be the same for streamlabs

they actually have a streamlabs article i just didn't see it https://support.steelseries.com/hc/en-us/articles/13761950080013-Setup-with-Streamlabs

so you may not have stuff set to the "stream mix" https://support.steelseries.com/hc/en-us/articles/13761015491725-Setting-up-Sonar-for-Streaming

[gritty isle]

Oh good find!

[whole cloud]

@gritty isle some reason my stream is going good and then in about 10 min to the stream it gets disconnected what is the issue with it

[gritty isle]

Could be a number of things. Is Streamlabs Desktop reporting dropped frames or a disconnection? What platform are you streaming with, Twitch, YouTube, Facebook, Trovo, or X?

[whole cloud]

just the twitch

no it is not sending no messages

[gritty isle]

Run the Twitch Test. Run it with Medium or Long Duration for all the ingests in your area. Don't use Short Duration! While it seems that Short Duration is better as it seems like it would take less time, using Short Duration will give bad or misleading results and thus leads to inaqequate decisions.

[wispy latch]

@whole cloud
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[whole cloud]

ok

[rigid granite]

Hi all! This is completely baffling me. Every time I install a new overlay, the main scene looks like this:
It doesn't have the fancy backgrounds behind the game windows (I know what is up with the webcam frames already.) Why are the backgrounds missing?

[whole cloud]

getting error#2000

[alpine night]

i get resubs but alert doesnt show nor is it in streamlabs recent events but its showing in twitch recentevents

[vivid trench]

Good day there Stream labs support
im here with a issue that i have after the recent update i installed with Stream labs Version 1.16.0

For some odd reason it does not want to capture my elgato anymore yet not change it.

would like the know what the reason for that issue is if so how to solve it

[wet walrus]

Hello good afternoon all right? I have a problem that in the replay broadcast (VOD) there is no sound, but when I'm live there is sound.

[stable maple]

Hello, I wanted to know if I have correctly configured twitch for VOD to avoid being BAN for DMCA
Do you have a tutorial? I didn't find anything. Sorry for the English google translate

[wispy latch]

@stable maple Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[stable maple]

I would not like to have music that is DMCA on my Twitch VODs

[upbeat bison]

has anyone encountered the issue of using collab cam and both users only see black instead of the other users webcam

we have dialed it down to one user

[viral silo]

Okay i tried to upgrade to ultra and after i put all information it, it wont let me hit confirm. Anyone know why?

[lofty storm]

hey guys, i already unlinked the other account but cant link to my main account

[gritty isle]

If you're using Chrome or Opera, please try again with either Microsoft Edge or Firefox. If you're using a Mac, please try again with either Safari or Firefox. If you still run into this issue, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

You'll need to submit a ticket for assistance with this: https://support.streamlabs.com/hc/en-us/requests/new. Only the staff will be able to investigate and resolve this.

[lofty storm]

thanks

[gritty isle]

You're welcome.

[near pumice]

@gritty isle i am live on YouTube right now, still haveing the lagged frames Ishue

[wispy latch]

@near pumice This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[desert briar]

wtf is this?

I am so incredibly frustrated, i wouldnt blame anyone for nto trying to help. but there hasnt been a single day where i havent had an issue.

[near pumice]

its still doing the same thing

[near pumice]

@gritty isle

hello?

the frames are very bad from my other accounts perspective

[gritty isle]

Lagged frames indicate your compositor is overloaded. Try a different encoder if possible.

[stray citrus]

Hey there! Please do not ping our staff as they may not be available at the moment you are responding to them. Please be patient.

[near pumice]

encoder?

[gritty isle]

I’m in the middle of a game and can’t fully provide support right now.

Settings > Output > Encoder

[near pumice]

ok

what does that do?

[gritty isle]

It might help with your issue. If I recall correctly, you’re using X.264 encoder right now which is your CPU. Given your older hardware, your CPU is struggling to keep up.

[gray flax]

my stream becomes unstable after streaming for a few hours since friday

my bitrate goes down to 5mbps instead of 6 and it only happens after streaming for a minimum of 4 hours

[desert briar]

Witam serdecznie potrzebuje pomocy z zalogowanie się na streamlabs przez tiktoka, założonego na Facebooka, podczas logowania wyskakuje mi taki komunikat

[near pumice]

i dunno what your saying... sorry

[gritty isle]

Can you copy and paste that text in the error message so it can be translated. Are you trying to log in with Facebook or TikTok. It looks like the message is being presented from Facebook.

[near pumice]

^

[desert briar]

Yes this message is from Facebook

[desert briar]

For the security of your account, login to Facebook in the built-in browser, please delete Facebook and try again

[gritty isle]

Are you trying to log into Streamlabs Mobile with your Facebook when you get this?

[desert briar]

Yes

[gritty isle]

I would make sure that Streamlabs Mobile and Facebook are up to date on your device.

[desert briar]

Yes

[uneven jolt]

Hey there. I'm a Streamlabs Ultra customer and I'm having a serious tech issue. Every Sunday when I stream - to multiple platforms - my show, which is supposed to last an hour fails at about 50mins. The whole stream goes offline. It's happened several Sunday's in a row. I think I know what the issue might be - hard drive space. I would like to try and find out but I simply CANNOT FIND A WAY OF TURNING OFF DEFAULT REC ALL STREAMS. Can you help. In simple terms I want to turn off the setting that I chose during installation to REC all streams - as, for various reasons, I'm convinced that's what's ending my streams early. Please help!

[gritty isle]

Link your discord then repost in the #ultra-support channel.

[wispy latch]

@uneven jolt

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[near pumice]

what number should i have it at in order to resolve this isshue?

[gritty isle]

Number? What other encoders are on your system?

[near pumice]

only the intel core CPU

[gritty isle]

Then drop your FPS to 30.

[turbid finch]

i cannot get my mini-feed to update my twitch followers. i have tried clearing caches, unmerging accounts, uninstall/reinstall.

[near pumice]

okay, how will that help?

[gritty isle]

It will reduce the load on your CPU.

[near pumice]

okay, how?

[gritty isle]

Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account.

Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: **This will not go back and capture any events that were missed. Events are sent over the API once and if they aren't detected, that event will never be sent again.

You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.**

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[gritty isle]

By telling to produce half as many frames.

[near pumice]

okay

[turbid finch]

already did this 3 times and just repeated it again. this did nothing.

[gritty isle]

REMEMBER this does not go back and capture events that were missed. Have you received a fresh new follow since completing the guide just now?

[turbid finch]

I used another account to unfollow and follow to generate an updated feed

the mini-feed still shows items over a year old at this point

[gritty isle]

Unfollow and refollow won’t generate a new alert. This is done to prevent people from spamming your alerts by repeated unfollowing and following. You need a fresh never followed you ever follow. If you have completed the guide, we can verify the new connection and I can follow you as a test.

[turbid finch]

oh okay

electric_garnet is my twitch name

[viral needle]

Quick Question: Does anyone know if there is a way to seperate alerts? What I mean by this is for example to have your "New Sub" Alerts under your subscriber count and have your Donation/Membership/Superchat alerts in a diffrent part of the screen.

[gritty isle]

Let’s verify the new connection real quick. Please go to https://www.twitch.tv/settings/connections, scroll down to Other Connections and screen shot the Streamlabs connection.

[gritty isle]

To do this, you'd have not use the Alert Box Widget and instead use two different Browser Sources:

1. Go to the Alert Box page on the Streamlabs website: https://streamlabs.com/dashboard#/alertbox
2. Click Filter Events. Uncheck everything except for Follows.
3. Copy the Widget URL and add a Browser Source and paste in that URL.
4. Go back to the Filter Events button, uncheck Follows and check everythjing else.
5. Copy the Widget URL and add a new Browser Source (don't reuse the existing one 😉 ) and paste in that URL.
6. Viola!
7. Profit!

[viral needle]

Thanks! Let me do that now xD

[viral needle]

Im going to assume follows is subscribers for me because I use youtube xD

[gritty isle]

Correct.

[gritty isle]

Thanks! That looks good. Go ahead and launch Stremalabs Desktop if you haven’t already and log in with your Twitch. Then go to a scene with the Alert Box. I will then follow. You don’t need to be live. You should see the alert in the preview window and the mini feed should update. Let me know when you’re ready.

[turbid finch]

I am ready

[gritty isle]

Here we go…

[gritty isle]

I followed.

[turbid finch]

nothing happened 😦

[gritty isle]

Is this your channel?

[turbid finch]

yes

[gritty isle]

Okay. To resolve this, I need to request a hard reset of your alert box. You won’t lose any settings or data. You would need to log out of Streamlabs Desktop and quit it and log out of the Streamlabs web site. May I proceed with the request?

[turbid finch]

yes

[gritty isle]

Thank you. Go ahead and log out and quit Streamlabs Desktop and log out of the Streamlabs web site.

[turbid finch]

all done

[gritty isle]

Okay, thanks. Hang on a minute or two.

[gritty isle]

The hard reset was done but didn’t resolve the issue. Please unmerging their twitch and then re-merging it here? https://streamlabs.com/dashboard#/settings/account-settings/platforms and let me know once that’s done. Don’t log in in Streamlabs Desktop for now.

Let me know once the remerge is completed.

[turbid finch]

unmerged and remerged

[gritty isle]

Hang on again

[desert briar]

I need to help with this

[gritty isle]

What are you trying to do when this happens? Are you trying to connect via RTMP URL and stream key?

[desert briar]

I have connect tiktok and when go to live i give this problem

[gritty isle]

Okay you can go ahead and launch Streamlabs Desktop and log back in. The staff successfully followed you and saw the alert and mini feed update on your account.

[turbid finch]

thank you

[desert briar]

I can have ONLY tiktok live

[gritty isle]

Appears your entering the RTMP url in the wrong format. It should start with RTMP:// and not HTTP://

[gritty isle]

You’re welcome. Sorry it took a few extra steps to resolve.

[desert briar]

Ok, I have one more question: how to share the game screen on SteamLabs?

[gritty isle]

In Streamlabs Mobile for Android?

[desert briar]

Yes

[gritty isle]

Add the Screen Share layer to your scene.

[desert briar]

Do I have to enter the URL after the end of the live session?

[gritty isle]

You have to have that set before you can go live.

[desert briar]

And is it visible that I am live on tiktok and other servers?

[gritty isle]

I don’t know how TikTok handles that. I’ve never used their products.

[desert briar]

Ok

[void scroll]

https://i.imgur.com/bhQ2DqM.png

why is it not going to the right domain?

[wild cosmos]

Whenever I try to use monitor and output for my mic it has this awful reverberating effect and I can't really listen to myself through it anymore. Why would it be doing that?

[glass sapphire]

hey guys anyone know what this means on Xbox when I try to stream with Xbox Stream Labs. "you need to link a subscription to your account to use the selected broadcast destination"

[gritty isle]

Hop over to #ultra-support for assistance. The staff can help you with your domain issue.

[gritty isle]

Streamlabs Console is a paid subscription service.

Streamlabs Console is a paid subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[glass sapphire]

Ok Thanks

[gritty isle]

It’s not recommended to use Monitor & Output in your microphone. It leads to all sorts of issues like you describe.

[wild cosmos]

What should I use to hear how I sound?

[gritty isle]

To hear what? You can hear yourself speaking and you can hear the game playing on your computer.

[wild cosmos]

Streamlabs can hear myself which is cool but I want to hear how my mic sounds to see if there's keyboard clicking. I thought monitor and output was used for that

[gritty isle]

Ask on stream what the viewers can hear.

[shell obsidian]

May i have some help finding the QR code for Remote Control? I’ve been trying to connect to my phone for a while and I just can’t find the QR code

[gritty isle]

In Streamlabs Desktop. Go to Settings > Remote Control.

[shell obsidian]

i been doing that but the button isn’t there for me

[gritty isle]

What button? The QR code should be there. Click to reveal it.

[shell obsidian]

For me there’s no Remote Control button or QR code for me

[gritty isle]

Show me.

[shell obsidian]

Mkay gimmie a sec

[gritty isle]

That’s the Streamlabs web site. You want Streamlabs Desktop. It’s an application that runs on your computer. Have you downloaded and installed it yet?

[shell obsidian]

Okay I understand, so I have to do it on a computer yes?

[gritty isle]

Yes.

[shell obsidian]

I’ll go try that, thanks for you help :]

[gritty isle]

You’re welcome.

[acoustic salmon]

My Facebook alerts are not showing up when I stream. But when I click test they show up perfectly. Follow, Like and Share. Are there issues that are known?

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting. Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page. Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused. https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[vivid raptor]

Has anyone else run into issues capturing the Transport Fever 2 application? (even after troubleshooting and trying work-arounds)

[acoustic salmon]

@gritty isle thanks for your response. I'll give this one a try.

[native iris]

pic is just to show what im trying to figure out and so you can see the txt better but i was wondering how can i have the image full screen and still have the txt show up cause no matter what i do you can not see the txt regardless of if im in a game or not so any help to fix would be great

[open raven]

Im having issues with Streamlabs website links for a multi chat it disappears after 10 second or less. So sometimes I don’t even see chat messages because I’m in the action. When I have a browser tab I can see all the messages without disappearing but not integrated with obs.

[acoustic salmon]

@gritty isle upon checking those 2 settings you shared, they are

1. Disabled
2. Showing a pause button

Are there other settings I could check?

[gritty isle]

Make sure all your alerts are enabled and that everything is checked in your Filter Events button on the Alert Box Widget page.

[acoustic salmon]

@gritty isle upon checking those 2 settings you shared, they are

1. Disabled
2. Showing a pause button

Are there other settings I could check?

[gritty isle]

Make sure all your alerts are enabled and that everything is checked in your Filter Events button on the Alert Box Widget page.

And I'm fixing to be in bed. If none of the alerts are disabled and all the filter events are checked, when was the last time your Recent Events pages show an event?

[gritty isle]

That is a link to Botrix's widget. You might check your configuration on their web site. All SLD does with a custom panel is display the web page.

[analog stirrup]

i need to refund my member ship

[prisma ridge]

i am wondering if it is possible to have multiple different "profiles" set up for my streamlabs desktop because for certain games i want to have certain settings like having my team chat muted and having certain stream elements in play while at the same time I want to be able to have a different layout/profile i can easily swap too for if i am streaming a separate game

[rare cloak]

does anyone know how to fix high game ping while streaming? 😅 my xbox isn’t connected to an ethernet cable so i imagine that may help but id have to figure out how to have the cable reach my room. any suggestions?

[fleet willow]

If your router has 5ghz and 2.4ghz Wifi capability, you could try logging your stream output to the 2.4ghz, and your game to the 5ghz. But seriously, cables are less than $20 for 100ft! you would be better off spending up to $30 for a high quality CAT-6 cable. Be sure to measure as precisely as you can, and get the nearest length cord you can; flat CAT-6 cords are available...check Amazon. That's what I used. The cable option is the best one, because that puts your stream output and game console or gaming machine on the ETHERNET virtual private network, and frees up your WiFi for portable devices. Also bear in mind with WiFi, the less obstacles there are between your machine and the router, the better.

[rare cloak]

awesome i’ll be investing in a cord!! thanks so much for the quick response

[open raven]

Thanks for replying. I looked around all the settings in boxrix widget and nothing will fix the issue. The reason I think it’s Streamlabs is because when I pull up that link on a browser then the messages won’t disappear

[fleet willow]

You can actually do that by using two different scene collections. But it is possible to set up scenes to behave differently to each other, too, by ONLY USING SOURCES as outputs, and not filling out the parts in Streamlabs UI settings, so you can choose what devices and sources to use in each individual scene, giving you full control of each scene. E.G. scene one could be an intro screen, no cam, just chat box, alerts and a mic input, with an app audio or an audio file to loop; Then scene 2 could be your gaming scene - so that would be your game source, your mic, maybe an audio app for streamsafe music, and if you use your discord server as team chat, that means you can select an individual voice chat channel to associate with streamlabs as an app audio source. Individual team member volumes can be controlled in Discord chat, and your overall output from team chat is controlled on your mixer. Then, make sure in the advanced audio settings that your outputs are appropriately on or off for inclusion in the stream, and you should be good to go.

[fleet willow]

I am of course assuming you use a PC to stream; if you are using anything else, I don't know what to tell you - you may be asking too much of the hardware.

[fleet willow]

you are more than welcome. 😄

[fleet willow]

Just so you know, I have 11 diferent scenes set up to support all the different kinds of stream content I provide. I have 2 branded shows, and my gaming stream scenes. And they ALL behave differently, according to my needs. FYI, STILL can't get my stream alerts to work correctly. bangs head on desk

[desert briar]

Hello

How verify account in streamlabs ??🥺

[cyan nova]

Hi, i need help with this. Sorry for the lenguage, i'm speak spanish. I don't see the "following" panel and others, what its the problem?

[upper shard]

Does anyknow know how I can setup profiles and scenes in OBS to use different aspect ratios whenever I want to change them?

Some games are best left at 16:9, but some others would be for 21:9

[modest stag]

can anyone help me im kind of a rookie i downloaded a full overlay off the interweb can someone help me get it working with streamlabs its compatible i just dont knwo how to install it and the tuto that came with it seems old

[radiant fossil]

I'm trying to multi stream to fb too, I've logged in but it refuses to go live on fb as well any ideas how to fix that?

[uneven jolt]

hey Tech Support. I'm a Streamlabs Ultra customer. Do I raise my issue here, or elsewhere please?

[waxen ridge]

Hey, I don't know if someone can help me. I can't find this option on my streamlabs obs ? its normal?

the option moove somewhere else ?

[twilit maple]

It's no longer in Streamlabs Desktop. The video is outdated

[waxen ridge]

We can't run auto optimizer anymore so ? they delete the option ?

[twilit maple]

Correct, most things seems to be optimized by default. Any specific reason you're looking for that option?

[waxen ridge]

I just receive my new computer, no idea how to config my streamlabs obs xd

[outer solar]

i edited my logo and i was wondering how do i change it on streamlabs desktop i cannot seem to find where to change it ive looked everywhere

[twilit maple]

Run default settings and see if you run into issues 😄 It should be fairly optimized by default

[gritty isle]

Link your discord then ask directly in #ultra-support

[wispy latch]

@uneven jolt

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[snow moss]

Hello, I have a problem with recording my ultrawide screen with streamlabs OBS.
With the game capture option I can't get the 3440 x 1440 resolution. Whereas with screen recording it works. I've had this problem since update 1.16.

Has someone already had this problem?

[outer solar]

how do you relink twitter if it says this? its linked with the same twitter just moved to a new pc

[gritty isle]

Are you logging in with the same Streamlabs account as before? Sounds like you might not have.

[outer solar]

yes

same account since 2015

i can tweet my streams its just with old brand photo etc

i assume its on twitters side

[gritty isle]

Is this for tweeting from the Confirm & Go Live screen or are you trying to merge your X account?

[outer solar]

merge. says its not connected in streamlabs but it is thats the wierd thing

i can tweet from the confirm and go live

[gritty isle]

Okay; that is indeed a bit strange. The staff will need to investigate this for you. Please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new and include as much information that you have including those screen shots. Us Volunteers don’t have any access since we’re not employees of Streamlabs.

[outer solar]

thanks buddy

[gritty isle]

You’re welcome. Tickets are answered in the order they are received so we can’t offer an ETA. The first response back to you is an automated one that might include “helpful” links the system thinks might solve your issue - don’t click any of them as that closes your ticket. Your issue will require a staff member to resolve it.

[gritty isle]

Try this, delete the Game Capture source and wait a minute or two. Then restart Streamlabs Desktop, wait another minute or two, and add the game capture source back. If this issue persists, right click on the Game Capture source, choose Transform, and then choose Fit to Screen.

[gritty isle]

That’s definitely strange. Streamlabs Desktop shouldn’t be changing the behavior of a web site element. I asked the staff what they think. If I hear anything, I’ll let you know.

@open raven Clear your obs-browser cache, just in case but I don't think that there would be something that would change the persistence of something showing up.

1. Closing Streamlabs Desktop
2. Hit the Windows key + R
3. Paste the following and hit enter: `%appdata%/slobs-client/plugin_config/obs-browser` (Streamlabs Desktop)
4. Delete the Cache folder, then re-open the software```

[swift sorrel]

Hello,i need some help.I link to youtube live streams, sometimes it connects, sometimes it doesn't.Here is the error message"1711373997-21d06ac9-06a1-44ca-80db-dfffaf7b90cb"

[gritty isle]

Can you please screen shot the error message. I don’t recognize where that string of characters is coming from. It sort of resembles a Streamlabs Desktop diagnostic report code.

[swift sorrel]

yep,its diagnostic report code

[outer solar]

i think when i first started i may have logged in through twitter with streamlabs accidently instead of twitch hopfully they can fix all this lol

[gritty isle]

Right! Us Volunteers don’t have access to those sadly. In this case, in Streamlabs Desktop, please go to Settings > Advanced > Network > Bind to IP. If the drop down menu is set to an IP address, change that setting to Default. If the drop down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10. After that, click Done to save the settings and then see if you can go live.

[gritty isle]

Ah, yeah, that may have inadvertently created a second Streamlabs account. The staff can get that resolved for you.

[swift sorrel]

😩 I have done this.I wrote an email to the official support site and they gave me some advice, which included changing the IP.But it still cannot work

[forest aspen]

My stream closes Al the time. It says invalid session

[gritty isle]

If your ticket is still open, please reply to it with your diagnostic code and hey can continue to work with you in the ticket. Usually changing the Bind to IP resolves this so there must be some other issue at play here.

[forest aspen]

What can I do

Pls help guys

[swift sorrel]

And they told me to change the firewall settings.Add the Streamlabs Desktop、OBS Studio 64bit、NewTek NDI Scan Converter to change setting.But i cannot find "NewTek NDI Scan Converter"in my computer

[forest aspen]

@gritty isle can you help me?

[gritty isle]

This happens no and then and there’s not a good resolution to suggest, sorry. Please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new. Tickets are answered in the order they are received so we can’t offer an ETA. The first response back to you is an automated one that might include “helpful” links the system thinks might solve your issue - don’t click any of them as that closes your ticket.

[gritty isle]

If you don’t have a two computer setup, you won’t be using NDI and you can skip the NewTek NDI step only.

[winter iris]

Hey guys im new to streamlabs and Dont know what to do, my stream labs keep on connecting to my old emails on my twitch and tiktok so I have changed my emails on tiktok and on twitch and tried to connect to that email but still connects to my old emails

[gritty isle]

And folks I am at work and do occasionally get busy and can’t respond here. Don’t ping me directly.

[gritty isle]

What do you mean it connects to old emails?

[winter iris]

So my old email i use to use on my twitch and tiktok account so i chnged those emails but when i try to connect to the new emails on stream labs it connects to the old emails as if the emails were not changed

is there a way i can delete that email from steamlabs or something so that it does not connect to it?

[gritty isle]

Let’s regroup. Are you trying to merge your Twitch or TikTok channels in your Streamlabs account?

[winter iris]

Yes

[gritty isle]

What happens exactly?

[winter iris]

I created a new streamlabs id with the new email that im useing on my twitch and tiktok account but when i click to sign in with that email it autamaticcaly connect to my old twitch and tiktok account

[gritty isle]

Okay so it sounds like there is an issue with your Streamlabs ID. Only the Streamlabs staff can assist with that as us Volunteers aren’t employees and thus we have no access. Please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. Tickets are answered in the order they are received so we can’t offer an ETA. The first response back to you is an automated one that might include “helpful” links the system thinks might solve your issue - don’t click any of them as that closes your ticket.

[winter iris]

okay sweet thnx for the help

[fickle mortar]

What are solutions for lagged frames?

[gritty isle]

You’re welcome.

[wispy latch]

@fickle mortar This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[maiden valve]

Hi Good morning , I am looking for some solution for the issue that I am having during my streams. When changing scenes the audo from my Microphone gets quiet during one of the scenes, and is not consistant and at the same volume as my second scene. Has anyone had this issue in the past? I am not sure if this is a known issue or a set up problem. please help, thanks

[open raven]

Thank you again. When I get home I’ll do this and I’ll also try to show a video of it so you can see exactly what I mean.

[snow moss]

Ty i will try it later ^^

[coral valve]

yo how do i add it to where i can have them in my twitch stream and do the ! commands and it will say what i want

[pastel monolith]

Hello, Since I switched to streamlabs Ultra, after 2 hours of streaming I lost connection to the stream (twitch and not tiktok). I have a great connection and a good PC. Do you have any ideas ?

[acoustic salmon]

hi @gritty isle, I checked all the settings you recommended and they seem to be in place just fine. I multistream to Twitch and Facebook. Twitch alerts work just fine. Facebook alerts never showed. Is there something specific to Facebook alerts that may be causing this?

[fleet willow]

have you tried holding [SHIFT} whilst dragging the side points? [ALT] allows you to crop to area, [SHIFT] allows you to strech the boundary box, and [CTRL] allows you to reshape the boundary box whilst keeping dimensions

[fleet willow]

YES. Facebook recently reviewed and denied the use of VRMs for their stream protocols, meaning if you were using certain bots or external protocols, they will no longer work. Annyoing I know

[boreal silo]

No error message, I just wanted to know if there has been any issues today with Multistream? I had a stream drop to 5kbps. Checked my internet speed and it was well over 100mbps upload.
Disconnected from Multistream and streamed straight to Twitch with no issues.
Has anyone ever had any issues like this?
Is Multistream a bad idea for streaming to YouTube and Twitch?
I just don't want to run into this issue again really. Not good for maintaining/growing an audience.

[acoustic salmon]

got it thank you!

[snow moss]

I try it but not with ctrl and shift holding, will test it later !

[pastel monolith]

Hello, Since I switched to streamlabs Ultra, after 2 hours of streaming I lost connection to the stream (twitch and not tiktok). I have a great connection and a good PC. Do you have any ideas ?

[gritty isle]

Was typing out detailed instructions and it looks like now you’ve got your Discord linked and now have the Ultra role. Now hop over to the #ultra-support channel for assistance S

[unkempt anchor]

Setting up my alerts, the other alerts aren't there for some reason.

E.g, my follower alert, raid, etc

[gritty isle]

That means you’re logged in with your Streamlabs ID. To work on alerts, log in with the specific platform, like Twitch. You can easily switch by clicking your PFP in the upper right of the web site and then click Streamlabs ID and then click the platform you want.

[unkempt anchor]

Love you no homo, thanks

[gritty isle]

Thank you for being a Streamlabs Ultra subscriber. Please link your discord per the next post and then ask in the Ultra Support channel.

[wispy latch]

@pastel monolith

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[pastel monolith]

It's good

[uneven jolt]

Hi. Does anyone know how to turn off the 'auto REC stream'. I seem to recall it's an option you can choose at installation of Streamlabs, in order to locally record your output. I want to reverse this decision to automatically rec - but I can't seem to find a ref to it in settings. Oh and I can't just click the REC button to stop recording during my streams, as it crashes the stream!! Any help would be greatly appreciated.

[uneven jolt]

Thanks @gritty isle

[gritty isle]

You’re welcome.

[uneven jolt]

While I wait for Ultra-Support to come back from a meeting, may I ask if there is a way to type back to the viewers in the agrigated multistream comments from within Streamlabs Ultra?

[hollow mauve]

hello everyone i am new to streaming and have been a console player until recently. i have been trying to set up streamlabs on my xbox but for some reason i cant get it to work. Can anyone help me with a few question?

[maiden valve]

Can anyone help me with my inquiry?

Hi Good morning , I am looking for some solution for the issue that I am having during my streams. When changing scenes the audo from my Microphone gets quiet during one of the scenes, and is not consistant and at the same volume as my second scene. Has anyone had this issue in the past? I am not sure if this is a known issue or a set up problem. please help, thanks

[gritty isle]

@grim tartan Streamlabs Desktop launching as if it is a fresh/like it's the first time using it?
The "acting like it's a fresh restart" is due to certain background processes not closing properly. First, please close Streamlabs Desktop.

Then open your task manager. Please press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
Please select "More Details" at the bottom if you don't see the percentages of resources used.

Check for any running programs called "Streamlabs," "Electron," or "Obs64". If you find either of these processes running, please right-click and end the process. https://gyazo.com/d6b9babb076875ee5889983b532948e1

Then, reopen Streamlabs Desktop. This should resolve it but if it doesn't please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to assist you further.

[grim tartan]

Thank you. Restarted my pc and seems to working now

[gritty isle]

You’re welcome.

[delicate nimbus]

Hiya, after some help if possible.....I have a Panasonic 4K Camcorder, that is hooked upto a 4K capture card via HDMI, the capture card is then connected via USB to an Iphone Adapter which is then connected to my Iphone......I want to Live stream to Youtube via my channel i have set up......I have the Streamlabs free version......What I cant figure out is how to get Streamlabs to see my camcorder view rather than the camera on my phone.......any help on how i can get streamlabs to see my camcorder ???? i've messed about in scenes etc, but just can not get the camcorder image to show on my iphone.....Hope this all makes sense.....Thanks for any tips/info (pic of setup below) (edited)

[scenic smelt]

so 20 mins before was due to stream ; it came up with error message 😦 streak key/ cant retrieve. i have reset it but still it wont work

stream key lol

[gritty isle]

Log out and then log back in…

[wispy latch]

@scenic smelt
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[scenic smelt]

already did that

🙂

[gritty isle]

In Streamlabs Desktop, please go to Settings > Advanced > Network > Bind to IP. If the drop down menu is set to an IP address, change that setting to Default. If the drop down menu is set to Default, change it to the IP address of your computer, usually starts with 192.168 or 10.10. After that, click Done to save the settings and then see if you can go live.

[scenic smelt]

thankyou will go try that now

done that :0

still cannot got LIVE

error mesage are :
1 failed to fetch settings from twitch and
2 streaming error, could no t access specified channel or stream key

[nova bison]

is there a way to vertical stream while multistreaming via the streamlabs website?

[blissful nebula]

Hello! This setting should appear for you if you are logged in with twitch

[scenic smelt]

is there anything i can do please as it was extremey frustrating having to miss tonights 😦 would like to stream ASAP tmorrow nigh

[fickle stratus]

Hello, I need help.
Suddenly alerts, commands and everything else stopped working, I use obs studio

[scenic smelt]

it was perfectly fine t use last week and its only just come up with these

[near pumice]

good evening guys, I'm still getting the Lagged Frames Notification and Dropped frames, is there some way to fix this even when I have a low CPU which is an Intel Core, I have an IMac 2013

[gritty isle]

Did you change your name on Twitch perhaps?

[near pumice]

sorry if i cant resopnd right away, my hotspot is slowing down a lot

[finite jay]

yop why my screenrecord isn't good quality but on stream it's good ??

[near pumice]

hi again.

[gritty isle]

Hi! What’s up? I’m about to drive home now that my work day has ended. I won’t be available whilst I’m driving.

[sharp mica]

Here's the error message I get.

[sharp mica]

Had to reply using my phone seems I can't search mentions on desktop.

[echo kelp]

Yes, I would like to know why (if possible) my support Ticket (Request 775097) was closed or suddenly disappeared.
Granted my last response via email was at 10:39pm CST last night, but I just wanted to check my request via the browser only to find that my support ticket (for lack of better wording) went POOF

Also feel free to ping in response as I may be preoccupied

[hoary cloud]

Hello, where can I find an official guide from Streamlabs on how to set up a Personal/Business PayPal account? Thank you!

[scenic smelt]

nope

[wind rapids]

Hey I have a quick question I'm trying to pay my Subscription but it's not taking it how do I fix that I reput the info n still nothing

[olive scarab]

How do i link xbox to streamlabs

[near pumice]

I'm still getting the Lagged Frames Notification and Dropped frames, is there some way to fix this even when I have a low CPU which is an Intel Core, I have an IMac 2013 @gritty isle

feel free to ping me here or dms!

[upper jolt]

Hi, i updated Streamlabs (PC) to 1.16.0 and when i launch the program it's extremely slow to start (+30s). With 1.15.x launchs was nearly instant, anybody knows why ?

[native iris]

obvs you run your stream how you want to but the 1 thing i will say is even if you do have music in your stream thats not dmca the bots at twitch may pick up songs that are covers of other songs or songs that you would never play perf example is i play a cover of a song but yet the twitch bots say its the actual song which its not and also there is a song in what i would assume to be 1 of the many languages in inda or the surrounding area

[gritty isle]

Okay, thanks. Let's make sure that Streamlabs Desktop is allowed through your Windows Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[gritty isle]

Please, in Streamlabs Desktop, go to Settings > Output and pull down the Encoder drop down menu and screen shot all the options displayed in the drop down menu.

[gritty isle]

Us Volunteers wouldn't be able to know. Since we are not Streamlabs employees, we don't have access to that ticket system. You can reply to the last email and ask that it be reopened.

[gritty isle]

https://streamlabs.com/content-hub/post/streamlabs-console-update

[gritty isle]

https://streamlabs.com/content-hub/post/how-to-setup-paypal-tipping-with-streamlabs

[near pumice]

ok

[errant snow]

Hey guys ✌️ i just set up my chatbot for discord... but it does not respond to commands i put in the given channel. when i whisper the bot on discord it responds to the commands

[stiff glade]

Hello, I submitted a request to have my account deleted a couple days ago but it hasn't been deleted yet. Is there some way to expedite the process? I am trying to remove everything and start from scratch.

[gritty isle]

You can ask over in #ultra-support for that.

[gritty isle]

If you've already done this part https://streamlabs.com/content-hub/post/connecting-chatbot-to-discord-desktop-chatbot, you have to also do this part https://streamlabs.com/content-hub/post/link-discord-and-twitch-in-chatbot-desktop. And everyone who wants to use the commands only has to do that second part.

[errant snow]

i have already done this

[simple ingot]

could someone let me know how i can fix Steamlabs bot posting twice after someone follows, subs ect?

[odd basin]

@gritty isle hey, me again. A few days ago I was having an issue where SLOBS suddenly showed 0 kbps bitrate and was causing my streams to crash seemingly randomly. You had me run the Twitch Test, and we identified Ashburn (3) as a server to set a custom ingest to to fix the issue. The last two streams went well with that, until it occurred again tonight, and I lost the last ~30 minutes of my stream without any indication the stream had crashed (a friend had to let me know via discord, and discord streamer mode had it muted for the last 30 minutes). With it still happening, are there any other recommendations or support for this issue?

[gritty isle]

Definitely seems like an issue with your Internet Service Provider. I would call them and tell them that you are live streaming to Twitch and are getting disconnected. Be patient with them as a lot of techs hear 'streaming' and think you're trying to watch Netflix. You might have to explain a few times what you're doing and what's happening. It might take a bit to get a resolution.

[odd basin]

Alright, will do! While explaining, is there anything specific I can say other than "my bitrate during streaming sessions drops to zero, even when my internet connection stays stable?" I'm worried they're gonna blame programs/devices used.

[gritty isle]

Correct, explain it like that. You can tell them you've contacted support for your live streaming software and we believe its not a software issue. It definitely seems like something in the path between you and the ingest. The only thing in your perview is your ISP. Especially when you say without warning your available upload bandwidth goes to zero. If you know of an exact date and time, they may be able to trace that down. 🤞

[odd basin]

Gotcha, will do!

[errant snow]

any other ideas?

[gritty isle]

If you’ve done both parts, I’d hop over to the Streamlabs Chatbot discord and see if the Volunteers there have any ideas. It’s late here in the US so they may not respond right away. https://discord.gg/xFcsxft

[silk parcel]

So i have Twitch and youtube linked together for alerts. I use streamlabs built in alert box and everything works fine in alerts expect for twitch prime subs. yes everything bits follows yt subs they all show up like normal but twitch subs show for like a mili second make no noise than disapear.

[charred gull]

Hey guys, been regularly streaming now for a few months and have started growing a community who supports me. Only problem with that is it seems like bits don't show in the mini feed, nor does the alert go through? Follows, subs, and raids all go through, but bits in particular don't. I've also tested the alert through both the website, and the desktop app and confirmed it does work, so I'm not sure why it doesn't when they're actually sent? Feel free to DM me solutions, or ping pls

[gritty cobalt]

clips will not upload in talk studio

[echo kelp]

I see. Thank you for the assistance.
Its greatly appreciated.

[wide mesa]

Hi! Ive just started streaming, I managed to do a single stream just fine. But when I attempted to set up stream alerts ive been met with a whole lot of issues.

Stream alerts just dont work. AT ALL.
I cant save any changes and when i test the widgets the only alert that pops up is for donations, I am not affiliat so I just wanted follower, raid, and host notifications. Ive looked up every fix in the book, ive tried the website and the website gave me even more trouble then the app. If anybody has the time to guide me through this issue. PLEASE I am desperate

[wide mesa]

can I talk to anyone??? the website isnt letting me connect my twitch to it

[fickle mortar]

Any idea why my task manager is showing Streamlabs open this many times?

[rose grail]

Hey team, I'm having issues when streaming - this has never happened before but has started the last few times I've been streaming.

The streams have been okay, then out of nowhere - the stream crashes and ends on Twitch, but on my SLOBS it says I'm still live - but to 0 veiwers. It restarts after about a minute or so. but this will keep happening every 10ish minutes after that. I've checked my settings and they're still the same as they've always been, nothing has changed.

Why would this be happening and is there a fix for this? I'm literally just using SLOBS and playing Dead By Daylight 😦
My specs are: Ryzen 7 3700x, 32gb (2x 16gb), NIVIDIA RTX 2070 Super 8gb ❤️

[noble flare]

uuhh ok so i kinda just started usin streamlabs as my main platform recently and forwatever reason my bit rate is appaling. I followed all the silly youtube tutorials with the settings, set it to 6000, blah blah blah. Does nothin. Anybody know of something I might be missing? i'm refrencing with YouTube live.

[hallow fog]

In the Audio Mixer, can I sort them manually? For instance, I want my Mic/Aux above my Desktop audio?

Also, is it possible to contiunue a YouTube stream instead of creating a new event everytime? Like how YouTube allows you to restart a stream wtihin a short period of time, I cannot do it on Streamlabs. I can do it by doing it manually using a Stream Key but cause I'm logged in with my YouTube, I can't disable it from starting one normally as well.

[nova bison]

Hello, I’ve been multi-streaming with desktop version to my YT channel, and to my shorts feed.

Yt allows multiple stream keys on the same channel.

However, very recently stream labs have been very glitchy when starting the stream. As in refuses to point to YouTube. It goes to kick and twitch. However it’s been very buggy towards YouTube.

The last couple days I’ve not been able to stream to the shorts page

[subtle spindle]

I need help

What’s mean this error ?

[pastel sky]

I have not been getting any audio, wether its from games/videos or the microphone at all, i hear it myself but it doesnt show on stream.

[stiff glade]

Is it possible to set up a hotkey for starting and stopping the replay buffer?

[humble gale]

yeah. if it's enabled go to settings > hot keys

[humble gale]

looks like you're trying to log in with streamlabs id? maybe try logging in with a different platform

[humble gale]

idk what you're using to stream, but if it's streamlabs desktop and not the mobile app then make sure that the audio bars in your mixer are moving. if they aren't check your settings > audio

[pastel sky]

theyre both moving, i checked several guides, see if i missed something but not anything im aware off

[pastel sky]

Got it working now. however, the quality is really odd, and disturbed

[humble gale]

what does it sound like?

[pastel sky]

actually i finally fixed it all. Now i wonder if its even possible to have the game sound fine for stream, but not blasitng my ears

[humble gale]

so if you lower it it is too quiet for your stream?

[gritty isle]

What was the fix?

[pastel sky]

Removed all audio and added them back in

[stiff glade]

I don't see an option for starting or stopping the buffer; only the option to save replays

[humble gale]

oh sorry. i thought there was. but if you want it to start automatically when you start streaming you can do that you can do that in settings > general > output. i think replay buffer is supposed to auto end when you stop your stream unless you don't want that to happen (which it would be in that same option area to turn that off)

[stiff glade]

Yea, I have it set up to start when I stream, but sometimes I want to be able to save replays even when I'm not streaming/recording the whole session. I was just hoping there was an easier way to start the buffer in those cases

[near pumice]

@gritty isle here

[gritty isle]

What other encoders are available?

[unkempt anchor]

Is it normal that when I stream using streamlabs, and someone follows, they can see the notification but I cannot?

[umbral badge]

Hello a while back I had a problem I don't know if you remember but I was wondering how long does it usually take for someone to accept a form?

It's been a while and was wondering if I should resubmit

[humble gale]

gotcha. yeah i don't think there is then. sorry i was mistaken

[near pumice]

these are the only ones i have

and this

@gritty isle

[gritty isle]

You mean a ticket? Tickets are answered in the order they are received. We can’t offer an ETA.

[gritty isle]

Change the encoder to the Apple VT H.264 hardware encoder and see how it goes.

[gritty isle]

Make sure you’ve added the Alert Box Widget to the scene where you want alerts to appear during a stream. Also make sure that the Alert Box Widget is at the top of the Source list in that scene.

[near pumice]

I scheduled a streaming test part 3 at around 4 PM EST for my stream on YouTube.

[near pumice]

is there some way to add a soundboard for my viewers to play? I don't know how others do it.

[stray citrus]

This is your second warning not to tag staff. You will be removed from the server if you ping any of our staff in the future.

[gritty isle]

Sorry I’m busy with something at my work and can’t provide support right now plus I have a staff meeting shortly.

[umbral badge]

Ok

[desert briar]

someone can help me real quick?

[open raven]

Here is the video of what I’m talking about the web link multi chat messages keep disappearing.

[gritty isle]

If you haven’t, submit a ticket in that. https://support.streamlabs.com/hc/en-us/requests/new

[amber reef]

@marsh cape can you please help me with my streaming difficulties

[stray citrus]

Hey there, please do not tag any staff in this server. Please just ask your question, and someone will assist you when they are available.

[amber reef]

Sorry

I need help knowing if i can stream a certain game or not!

[stray citrus]

Ask your question, and someone will be with you as soon as they are free!

[amber reef]

Thats my question

[stray citrus]

I'm unsure what would be preventing you from streaming any specific games. If you are running into a specific issue with a specific game, you can let us know, and we can try to help further.

[amber reef]

Its the new south park Snow day

[surreal tapir]

i just download streamlabs desktop and i can't connect my account

[upper jolt]

Why Streamlabs takes 8-10% of my CPU without doing nothing (no stream) ?

[gritty isle]

What happens?

[near pumice]

hey?

[stray citrus]

Our team isn't aware of any issues with our services that would prevent you from streaming that specific game. Just let us know if you have any other questions.

[tame belfry]

Hey everyone! I am having trouble streaming The Finals. When I go live directly from twitch it captures the game but when i try to stream from streamlabs it dooes not capture my game. ANy help?

[amber reef]

It lags horribly and then crashes my stream

[humble gale]

sounds like it's not really a game issue then. you should check out the #1173605643484139591 > streamlabs desktop. it has stuff about lagging and crashing

[humble gale]

is this for mobile?

[tame belfry]

PC

[tall monolith]

I have a question through the jar test the thumbnails were left there or is it possible to remove them?

[humble gale]

that depends on a lot of things. like how many sources/scenes/etc you have. Also could be that you have out of date drivers (like out of date gpu drivers can cause higher cpu usage). you should make sure that everything is up to date and then check a new scene collection (the dropdown to thete right of scenes > new collection).

[humble gale]

can you screenshot what your editor looks like?

[humble gale]

i think if you remove > readd the widget it should disappear

[near pumice]

im still getting lagged frames evrey few minuets ^

[tall monolith]

It is just that there is a problem, because after removing the widget continues to appear

[humble gale]

lagged frames = your gpu is being overloaded. so you need to make sure that your GPU's drivers are up to date (with macs i think that's just with their general updater), and that you reduce the amount of things that are using gpu usage (so open applications, deleting things from Streamlabs Desktop, etc). Also in settings > output you should make sure you're using your cpu instead for your encoder (x264)

[near pumice]

how?

[humble gale]

What about going to your recent events list on streamlabs.com > scroll down to reload widgets?

[tall monolith]

Even if I uncheck everything they continue to appear

[humble gale]

i shared how in the message so i would try those things. if that doesn't work it would be good to submit a official ticket cause idk mac that well

[tall monolith]

Good works, thank you I did not know about this function 😄

[near pumice]

ok

[humble gale]

nice. i saw it the other day and tried it out and was like "that's cool"

[delicate nimbus]

Can anyone tell me on streamlabs mobile app how i get to change the camera source from my iphone to a 4K camera connected via a capture card….please its driving me insane !!

[near pumice]

its not working, how do i subbmit a ticket???

[weak shell]

I've been using Streamlabs for a while now, and at the moment, updates aren't being made via Twitch & Streamlabs, and I'm not receiving any information about Streamlabs. Can anyone help me?

[wide mesa]

Hi! Ive just started streaming, I managed to do a single stream just fine. But when I attempted to set up stream alerts ive been met with a whole lot of issues.

Stream alerts just dont work. AT ALL.
I cant save any changes and when i test the widgets the only alert that pops up is for donations, I am not affiliat so I just wanted follower, raid, and host notifications. Ive looked up every fix in the book, ive tried the website and the website gave me even more trouble then the app. If anybody has the time to guide me through this issue.

(this is a repost)

[stray citrus]

You can submit a ticket following this link here: https://support.streamlabs.com/hc/en-us/requests/new

[pulsar forum]

I want to stream only on youtube but streamlabs won't let me uncheck/log off off twitch.
Logged out through the twitch -> connections, but streamlabs give me an error on fetching twitch data...

How can i ignore twitch and only stream on YT?

[gritty isle]

In Streamlabs Desktop, log out and log in with the YouTube channel you have merged. Then you can toggle off Twitch and go live to only YouTube.

[wispy latch]

@pulsar forum
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[pulsar forum]

Thanks, but i thought that i could have both of them in the same "login", and just toggle between

[near pumice]

i subbmitued a ticket for support, how long will it take?

[modest light]

Hey can someone help me add discord to my strema

[wide mesa]

ok thanks streamlabs for being completely useless. back to obs i go.

[stray citrus]

Hey there. If you'd like to reach our official support team, you can always submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new There may not always be someone available in this channel depending on the time you post/availability as this is not an official Streamlabs support channel. Our apologies.

[stray citrus]

We can't provide ETAs on ticket response times - sorry about that!

[tranquil hatch]

How do I add a video capture card? (Disregard, I found it!)

[cosmic fractal]

hi i need help getting game capture to work

it either doesnt capture my game or is just black screen]

ran it in admin dont know what to do

playing rainbow six seige

[weak shell]

okay nobody write me k

[modest light]

So no help

[near pumice]

oh

[polar arrow]

im having issues with StreamLabs Intro Maker when i download it and slide it to my starting soon screen it plays only 1 second and doesnt show the intire clip

It downloads it as a Webm file

[swift orbit]

I'm having a problem where I linked X(twitter) and streamlabs a week or so ago but I noticed today they were unlinked. Upon trying to reconnect streamlabs and X(twitter) it's telling me that it's already linked with a different account. I havent changed accounts to my knowledge since my youtubes been linked the whole time so I dont know whats going on.

[jovial shore]

Hello. The other day I Purchased OWN3D Pro and tried making an overlay and it ended up just being a waste of money. It also automatically made a "OWN3D" chatbot a mod in my chat and it has permanently changed how I interact with things in my OBS chat.

For some reason, all that shows up when I right-click names and messages now, this weird little rectangle shows up with curve in it, and the only options it gives is "Purge" or "Delete."

I have banned the bot from my channel and unlinked OWN3D from my channel.

Can anyone please help me figure out how to remove and fix this?

Thank you.

[vast vessel]

is there any way to not have to stream to what i signed into with since i singed up wiht youtube it says i can unlink it or turn it off im trying to just go live on kick but i cant find any way around it i just bought a overlay and i cant even use it on kick when thats all i bought it for then it made me get streamlabs for no reason since now i cant even stream where i want to and obs i cant figure out how to get my overlay in there since all the videos show stream labs i need help/..

[plush lake]

Try using the steps here https://streamlabs.com/content-hub/post/how-to-live-stream-to-kick-using-streamlabs
It let me log in with Twitch and stream to Kick

[vast vessel]

thank you that worked how do i add the live chat though to my screen overlay

[plush lake]

I think that guide also shows you how to add your chat at the bottom of the page as well

[rancid rampart]

My streamlabs keeps closing by itself, when I go to open it, it goes to the home panel and exits. Previously it didn't exit. My cell phone is an iPhone 8 Plus

[vast vessel]

not sure what is going on but i set up my live chat and it shows the background of the text but not the actual text i dont get it

[turbid karma]

Hi, I'm having an issue with Alertbox showing on OBS Studio?
I've seen it's been reported before as it was in the known-issues section:

🟢 Alertbox issues
Status: Resolved 10/26/2023
What do I need to do?: Go to Streamlabs.com > Recent Events or Dashboard > Live Actions >
Click Reload Widgets

I've tried this option and it hasn't worked.
I also tried logging out and logging in of streamlabs.com
I tried refreshing the cache on OBS Studio browsersource
I tried deleting the browsersource from all locations and then re-adding it
I also noticed recent events stopped working (I think that's the name of the box that shows who followed/subbed recently
I've checked the logs directly and it hasn't recorded any events from the last 3 months or so
It works when I launch the box directly inside streamlabs but when I try to even run a test alert, it will not show on OBS.

Have I missed something obvious? Any suggestions?

[marble wind]

@jovial shore do you still have own3d's obs-studio plugin installed? try uninstalling it; failing that, uninstall and reinstall obs-studio (this will uninstall all plugins)

[rigid mist]

When im trying to record or stream something, my audio and voice kind of muffle/get deeper/sounds like im underwater

[lilac skiff]

Hey Team,

Streamlabs isn't detecting when people follow me.
This means neither my alerts nor labels are working.

As you can see from the screenshots, Streamlabs shows the last follow was 8 days ago when in fact I have had several since then.

Does anyone know how to resolve this?

[quartz finch]

Hello. How to fix this error in mobile version (android) app?

[zenith tree]

Hello everyone I have a just found about stream labs today and I made an account and I signed into my twitch but when i go to my Xbox and I press the stream button it keeps coming up with “You need to link a subscription to your account to use the selected broadcast destination” any help would be appreciated thanks

[urban fable]

you need to start your trial on streamlabs console

[zenith tree]

Okay thanks

[drifting shell]

Hello is there a way to add delay on my stream if i use mobile app?

streamlabs on pc let you put delay on mobile app i cant find something similar

[urban fable]

don't think so

[buoyant tangle]

Hey i have some issuer with charity tips bar

[agile jasper]

Hello everyone, I keep getting this message

I've been using this account for years and it is verified

[humble gale]

what is the issue?

[humble gale]

where are you seeing this? 🤔

[buoyant tangle]

it's simple the donation won't choose the more recent campaign

[agile jasper]

trying to stream

[buoyant tangle]

Dear Streamlabs Support Team,

I hope this message finds you well. I am reaching out to seek assistance with an issue I have encountered while setting up a donation bar for a new fundraising campaign. Specifically, I am trying to create a donation bar for a new initiative aimed at supporting Sidaction, but I have run into a problem where the donation bar is inadvertently pulling data from a previous campaign instead of the new one.

Despite following the standard setup procedures and ensuring all settings are correctly applied to the new campaign, the donation bar still displays information and progress related to the past event. This issue is preventing me from accurately tracking and showcasing the progress of our current fundraising efforts for Sidaction, which is of utmost importance to me and my audience.

Could you please provide guidance or steps I can take to resolve this issue? I am looking for a way to ensure the donation bar reflects the correct campaign data, allowing me to effectively engage with my viewers and support a cause that is very dear to us.

Thank you for your attention to this matter and your ongoing support. I look forward to your prompt response and any assistance you can offer to help me rectify this situation.

This the text i write to the support of stream labs

[humble gale]

yeah but that's not with streamlabs cause it would be a red error if it were

[buoyant tangle]

but that's pretty urgent, our stream is tomorrow tomorrow at 2pm

thx by advance for your answer <3

[humble gale]

this isn't official support. if you want official support then you would need to submit a ticket in the link in #support-info . i would be happy to look into it for you but i'm not official support

[buoyant tangle]

oh :/

and you don't know how to help me, sorry to ask you that

[humble gale]

i mean i've done charity streams before

so i can go through it to see what could be wrong

[buoyant tangle]

And I had a third team that I left, and it's this one that is displayed on Streamlabs

that's the donation bar now

[humble gale]

well the donation bar just looks wrong in general because it shouldn't have that much? can you go to https://streamlabs.com/dashboard#/settings/integrations and screenshot that?

[buoyant tangle]

i love you

Like <3 big love on you i was so stressed lmao

[humble gale]

did you fix it?

[buoyant tangle]

i try

YES

[humble gale]

yay!

[buoyant tangle]

we are a lot of student who are thanksfull

[humble gale]

glad that you got it fixed up and good luck on the fundraising

[buoyant tangle]

Thx ! Have a good day

[limber siren]

How do I get auto on streamlabs so people could hear my stream

[wispy latch]

@limber siren ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[wanton sparrow]

Intrested to know if there is consideration for creators with 2 live channels on TikTok but offers 2 different views on this channels…my 2.0 channel is a POV channel where my main channel is a typical gamer view. Both on TikTok…will there ever be a way to link both channels but select a different scene/layout for that, similar to how insta needs a portrait function

[limber siren]

How get auto to work on streamlabs

[lost kernel]

hey I was wondering if someone knows how to fix NDI not displaying my elgato while elgato software is running?

[rapid breach]

Hi, so I’m using the default alert boxes that you configure in the streamlabs dashboard - and they seem to work fine while playing any game except the one game I actually enjoy streaming. My alert boxes are freezing inconsistently, they appear on screen without any animation, or the animation is very laggy and doesn’t show smooth at all. I run streamlabs as an administrator, and I have everything related to it set to high cpu priority. Is there something im missing?

[limber siren]

I don't understand what yall mean

[lilac skiff]

Streamlabs isn't detecting when people follow me.
This means neither my alerts nor labels are working.

As you can see from the screenshots, Streamlabs shows the last follow was 8 days ago when in fact I have had several since then.

Does anyone know how to resolve this?

[gritty isle]

Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account.

Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: **This will not go back and capture any events that were missed. Events are sent over the API once and if they aren't detected, that event will never be sent again.

You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.**

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[agile jasper]

Still getting the same issue. It seems my account can't connect to the right youtube account, keeps saying the account is not verified.

When try to stream, I get this.

I know for a fact that the account is verified, so what should I do?

[gritty isle]

Is that Brand account? Make sure you’re logged in with the correct channel.

[agile jasper]

How do I make sure, besides connecting the channel through "Destinations"?

[gritty isle]

it allows you to have multiple accounts connected to one email address. however if you are using a general account then that wouldn't be the case

[agile jasper]

I also tried adding my own personala youtube channel (also verified) and I keep getting the same message

The email for the account is not a google account, I guess that has nothing to do with this

but just making sure

and thanks, by the way. It is literally y first day

[gritty isle]

And this account you merged on the Streamlabs website?

Or are you connecting with your stream key?

[agile jasper]

huh, let me check that and get back to you

[gritty isle]

Ok

[static hull]

Please Anyone Can help me

i have some issues in streamlabs

[agile jasper]

So, whay I did is set up a future stream in Youtube (for the first time, sin I always upload videos, never did livestream before) and Youtube gave me a little first timer walkthrough. After this, it looks like the "streaming" function was unlocked and I had no problem.

Thank you so much for your time and patience.

[gritty isle]

You’re welcome.

[sage bone]

I keep trying to get my alert box to work but every time I try to save my alert box it says server error. How do I fix this?

[gritty isle]

Log out of the Streamlabs web site by clicking your PFP and choose Log out. Then clear the cache in your web browser and restart the whole web browser. Don’t just open a new tab or window. Log in with the specific platform, like Twitch for example, and try again.

[ivory cipher]

Its for all himself i have this beug

and hello sorry for that haha

At this solutoion its not working

Problem on your server 😦

[gritty isle]

You’re logged on the web site with a specific platform, meaning Twitch, YouTube, Facebook, or Trovo and NOT with your Streamlabs ID?

[ivory cipher]

Yes i have clear the cache restart my browser and always this error

[gritty isle]

What platform are you logged in with?

[ivory cipher]

Twitch

[gritty isle]

Okay thanks. Let me check further on this.

[ivory cipher]

no worry dude i have a time 🙂

[empty root]

casually opened slobs and got welcomed with this

my resolution is at qhd, downscaling to fhd, 60 fps

[gritty isle]

Staff have confirmed this is a broke and they are working internally to get the issue identified and fixed. We’ll update you when we can.

[ivory cipher]

Okey thanks dude your are awesome thanks to streamlabs love you ❤️ 🙂

[gritty isle]

You’re welcome.

[ivory cipher]

Take the time no worry fixed when we can no worries 🙂 ❤️

[fervent orbit]

how do i increase my stream fps from 30 to 60? video settings arent working

[gritty isle]

The Alert Box issue should be resolved now. Please try saving your changes and let me know how it goes.

[ivory cipher]

Thanks dude 🙂

[gritty isle]

You’re welcome.

[hallow barn]

Having issues streaming to JUST kick off streamlabs.. Is it even possible??

[modest olive]

is there anyway to capture discord audio using the ios app?

[sharp swan]

hi so I am having a very weird issue where when I have streamlabs open all of my audio on my pc goes super crackly and lagy but only when I am using my razer USB sound card but not with any other output device (even the headset the sound card is connected to) and i dont really want to stop using streamlabs or my sound card, any help is appreciated.

[near night]

hey - I'm trying to install the streamlabs plugin, doesn't show up on OBS, have version 30.1.1 - Any ideas what might be wrong?

[obtuse rivet]

my creator site is not working... How do I fix it? Please help!!!

[upper oasis]

hello, im trying to get help with my streamlabs game audio. When i record my game audio sounds fuzzy

[gritty isle]

Hop over to the #vip-support channel for assistance.

[marble oriole]

Hello, My stream desktop crashed. I have the obs file. I don't know what to do from there.

It fixed it's self!! Yay

[tulip ingot]

hello , i have subscribed for streamlab pro by accident how i can refuend my money ?

[scenic smelt]

how do you get the task manager up?

[gritty isle]

You will have to put I a ticket to request a refund: https://support.streamlabs.com/hc/en-us/requests/new

[tulip ingot]

I did already , how long its gonna take to get my money back ?

[gritty isle]

Right click on the task bar and choose Task Mananger.

[scenic smelt]

thaks

[gritty isle]

Tickets are answered in the order they are received. We can’t offer an ETA.

[ionic notch]

Hello boys I’m new to the community I use the iOS Version of The app I Got One Question For You That Might Have Some answers #### I’m Trying To stream From My iPhone But I Want To Play Music On The Background And use my Bluetooth headphones to interact with The People On My Chat I Wanna stream On YouTube And be able to play music Background and Maybe Talk With The People At The Same Time using Only One iPhone Thank You So Much

[gritty isle]

@hallow barn 👇

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[hallow barn]

Ive done that but I am not able to stream to kick unless I multistream ATM

[gritty isle]

Can you elaborate on that? What happens when you try to go live on Kick using those instructions? Did you add Kick as a custom destination? If so then yes, you’d have to go live in the platform you logged in with and Kick. You should scroll all the way down at Settings > Stream and click Stream to custom ingest.

[hallow barn]

Thank you so much!! I am a little slow, I got it now 😄

[gritty isle]

You’re welcome!

[gritty isle]

With Streamlabs Mobile, there’s no way to have background music just because of the way iOS is designed. You should be able to use your headphones, if you do run into issues using them, please submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

[ionic notch]

Thank you so much for answering I am doing good with Bluetooth headphones but when I use them the stream is so quiet that people can’t hear nothing 🙈🙈 only when y say something there’s gonna be audio on The stream 😂😂🙈🙈🙈 thanks

[craggy apex]

Hey.

I am heling my friend setting up his merch store. But i can't upload anythig? Can one of you help ?

He ofc gave me access to the store

[orchid flax]

Kindly submit a ticket please : https://support.streamlabs.com/hc/en-us/requests/new

[sonic vortex]

hi, some problem with streamlabs music now? i dont hear music, every settings are ok

[upper garnet]

Hi, all. Hope you’re all well. Has anyone had Mac had Streamlabs just stop working? When I open it it, it just loads the loading screen forever. It was working yesterday. When I close it, it says an unexpected error has occurred.

[feral lily]

i have uninstalled and unconnects stream labs from obs and it is still showing up in my chat when i enter commands in chat ie !discord. i have switched over to stream elements and have put those commands in there and now it is showing up twice in chat, i have followed the instructions that have been provided on line and even uninstalled it from my computer and logged out everything that was suggested and it is still showing up in my chat box. i even went as far as uninstalling obs and all the setting and starting over and it is still showing in chat. Any help or suggestions would be greatly appreciated! thanks!

[plush lake]

Did you turn off Cloudbot on your Streamlabs Dashboard?