technical-support

[gritty isle]

The guide has an example for Kaspersky https://streamlabs.com/content-hub/post/webcam-troubleshooting

[desert briar]

@gritty isle I think I don't have any

[gritty isle]

Did you go through the guide?

[desert briar]

@gritty isle no because I can't figure it out

[gritty isle]

Probably best to submit a ticket so the team can troubleshoot with you: https://support.streamlabs.com/hc/en-us/requests/new

The staff suggest trying that guide and see if it works for just the one scene.

[desert briar]

@gritty isle it's streamlabs controller on mobile

[gritty isle]

Yes, you have installed Streamlabs Controller on your phone and scanned the QR code in Streamlabs Desktop and it won’t connect, right?

[desert briar]

Yes

[gritty isle]

Then I’d put in a ticket https://support.streamlabs.com/hc/en-us/requests/new. I am not sure what’s preventing the connection. I suspect the connection is being blocked by something.

[desert briar]

@gritty isle Ok when do you get some news?

[gritty isle]

Us Volunteers don’t work those tickets as we don’t have access since we are not employees. If you look in your system tray, do you see you an anti virus program there like maybe Norton Antivirus?

[desert briar]

@gritty isle No but I can go in setting and then virus and treat protection and turn it off

[gritty isle]

Is it windows defender? And no, don’t turn that off.

[desert briar]

@gritty isle Yes it is

[junior mural]

quick question i have streamlabs ultra and im streaming on my xbox but the overlay doesnt come up on consle so i used streamlabs console and i was tryna see if i am able to use the overlays from twitch onto streamlabs console anybody know ?

[desert briar]

@gritty isle is it working for you

[gritty isle]

I would go through our firewall guide real quick.

[wispy latch]

{1}
One solution to disconnects and dropped frames is allowing Streamlabs Desktop through your Firewall and antivirus software.

For Windows 10 Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[gritty isle]

I’m at work right now and this not on my home WiFi. So I can’t check mine.

Is your phone connected to WiFi there?

[desert briar]

@gritty isle yes

[gritty isle]

Okay go through the firewall guide the bot linked above.

[desert briar]

@gritty isle we can go in VC and then I can share my screen

[gritty isle]

We can’t support via calls and DMs, sorry. And I’m at lunch right now and it’s loud here anyway. Just go through the firewall guide. That might help out.

[desert briar]

@gritty isle ok

[gritty isle]

Streamlabs Console is limited to the overlays that are shown directly in Streamlabs Console.

[white stirrup]

Hi can you help me figure out why streamlabs keeps using the wrong stream title? Its really frustrating It keeps pulling the stream name from the previous stream instead of what I update it too. I tried logging out and restarting multiple times and hitting go live multiple times and its not fixing

[desert briar]

@gritty isle when are you home?

[gritty isle]

Are you putting emojis in the stream title?

[white stirrup]

no

[gritty isle]

Do you get any messages about the title?

[white stirrup]

nope

[gritty isle]

What version of Streamlabs Desktop do you have?

[white stirrup]

Version 1.15.1

[gritty isle]

Windows or Mac?

[white stirrup]

windows

[gritty isle]

I can’t guarantee or promise a time when I would be available later, sorry. I’ve got a bunch of errands to do after work. I’d go ahead and submit a ticket and work with the team if you’re pressed for time.

[gritty isle]

And what platform? Twitch, YouTube, Facebook, or Trovo?

[white stirrup]

Twitch and Youtube

[gritty isle]

So you’re multstreaming?

[white stirrup]

Yes

[gritty isle]

And what platform is not updating the title? There should be a toggle that allows you to update for each platform.

[white stirrup]

Both platforms seem to be pulling the name from the previous stream

[gritty isle]

If you go to your YouTube Studio, do you have any live streams that show as Upcoming?

[lapis gust]

Anyone please help! I can't add alert box to obs. i follow guide every step, but it doesn't work.TT

[white stirrup]

Yea actually I have this one I set up like in 2020 thats just kinda there. It never caused any issues before though

[gritty isle]

Go to Settings > Advanced and turn off the option for enable browser source hardware acceleration.

[gritty isle]

It shows as upcoming or there are none that show as upcoming?

[white stirrup]

It requires a restart should I restart the pc or just streamlabs?

[gritty isle]

That reply was not for you.

[white stirrup]

sorry my bad

[white stirrup]

It looks like this on youtube studio. https://gyazo.com/027813a80746382e815a351f1f65f7be
However its always been like this and this isnt the stream title that being pulled

[plush bolt]

I designed my scene layout in Figma and now I want to add the elements to my Streamlabs scene.

How can I create a window capture that is the dimension I want?

[gritty isle]

Okay thanks. Interesting issue. I would link your discord (see next post) and then ask over in the #ultra-support channel.

[wispy latch]

@white stirrup

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[white stirrup]

Thank you so much for taking the time and patience to help me out Rufus. I'm going to continue my stream for now but once I have time I'll look into this with more detail and get back to you.

[gritty isle]

Okay, 🤞🏻. I’d also be interested in a screen shot of the confirm and go live window but if you’re already live, your past that.

[lapis gust]

it doesn't work

still noting show up

[gritty isle]

What platform are you logged in Streamlabs with? You should have more test buttons than just Donation and Merch.

I would also make sure that you have Custom HTML/CSS disable and if you have any alert variations that show as Unknown, delete those variations.

[vernal kelp]

good evening, I need information about streamlabs who broadcasts tiktok on priv

[olive basin]

Any thoughts on what this might mean?
obs_encoder_actually_destroy 'streaming_h264' (ffmpeg_nvenc) (0x1DFC49C6BE0)

[shut yarrow]

my tipping page will not load, it's only loading a white screen, is anyone else having this issue (it's been weeks) it won't fix itself

[gritty isle]

Please submit a ticket for this: https://support.streamlabs.com/hc/en-us/requests/new

[shut yarrow]

i did this & got no where, is there direct help on discord?

[gritty isle]

When did you submit the ticket?

[lapis gust]

i only merge streamlab with twitch, and i don't know why it show only Donation and Merch button. then i go to platform and merge with youtube and unmerge , now all test button already showing up. and i turn on Custom HTML/CSS , but it still doesn't work.

[shut yarrow]

2-3 weeks ago, i never received anything in email

[gritty isle]

You want Custom HTML off.

[gritty isle]

What’s your ticket number?

[lapis gust]

you mean disable Custom HTML/CSS right? i already test it both, but obs still blank.

[gritty isle]

Yes, it should be disabled.

[gritty isle]

On the Alert Box web page, click the launch button and then test your alerts.

[lapis gust]

nothing

wait wait

it have sound

[shut yarrow]

the tip method was disconnected, i appreciate your help,

side question: if i enable the credit/debit payement method, can people who tip see my "personal" information?

[gritty isle]

Glad you found the issue. Card payments shouldn’t see any of your personal information but I’d put in a ticket for clarification.

[shut yarrow]

alright, have a great day man, you're awesome!

[gritty isle]

You’re welcome!

[lapis gust]

it work but it have only sound

[gritty isle]

Do you have images set?

Screen shot the settings for one of the alerts.

[desert briar]

@gritty isle it still doesn't work

[gritty isle]

Please put in a ticket. https://support.streamlabs.com/hc/en-us/requests/new

[lapis gust]

i already set the image but it only have sound

[gritty isle]

Which is weird as you have no sound selected. Do you lot see this Blob image in the Preview window in OBS when you test this alert?

[lapis gust]

nope idont see blob

but can heard alert

[gritty isle]

Can you try to follow these steps to clear your obs-browser-cache?

-Close OBS Studio
-Hit Windows key + R
-Paste this and hit enter %appdata%/slobs-client/plugin_config/obs-browser
-Delete the cache folder
-Start up OBS Studio again

[lapis gust]

same not working

[gritty isle]

Really bizarre. I’m not understanding why. Please put in a ticket. https://support.streamlabs.com/hc/en-us/requests/new

[lapis gust]

thanks man , i appreciate your help!

[ripe beacon]

So I am currently a twitch streamer through Streamlabs. Last night I suffered so many dropped frames but the other way everything worked great

[gritty isle]

You’re welcome. Fingers crossed they can find the issue.

[gritty isle]

Dropped frames indicate a network issue. Likely between you and Twitch. Please follow instructions below. 👇

[wispy latch]

@ripe beacon
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[ripe beacon]

#1109350233554554950 message

Yeah I did all of that. I even switched to OBS and it was even worse

I just don’t understand why it changed in a day without adjusting any settings

[gritty isle]

Can you screen shot the results of the test? Again, dropped frames indicate an issue between you and the ingest; it’s not an issue with your settings. As such it can be fine one and broke the next since you have no control over how your packets travel to the ingest.

[ripe beacon]

Weird. Currently at work sadly. But I know I did that with OBS and it barely worked

Is my connection even strong enough to support streaming ?

[gritty isle]

Try the test. If all the quality scores come up as zero, you’ll need to reach out to your ISP. If the ingest closest to you has a quality score lower than 84, choose the next closest ingest with a score of 84 or higher.

[gritty isle]

The Twitch Test will let us know that.

[ripe beacon]

Yeah they said they updated the firmware of the EERO this morning

[gritty isle]

This is something from your ISP?

[ripe beacon]

Yeah but it didn’t work last night as well

[gritty isle]

oof
Definitely try the Twitch Test when you get home and have time. Select multiple ingest in your region and use the medium duration.

[silent mason]

Can anyone help me, I am trying to stream Diablo 4 into my Streamlabs OBS but the gamecapture does not recognise D4. I have no problems with other games. Thanks in advance

[gritty isle]

Issues with Game Capture is a known issue. <#known-issues message>

[silent mason]

Thank you Sir

[rain holly]

Hi so I’m trying to use my Mac with my elgato capture and no matter what I try it doesn’t show game audio bar or anyway for me to enable audio on it it just shows the volume bar line and when I get to properties only allows me to switch resolution

[ripe beacon]

I hope it’s just some random bug that fixes itself lol

[gritty isle]

Good luck!

[ripe beacon]

I’m sure I’ll message you tonight haha. Thanks 😊

[rain holly]

If it’s a known issue to not work on Mac or something then that’s ok but if anyone knows please let me know

[gritty isle]

I don’t have a Mac or a capture card so no experience with which to help on this. You followed the install and setup guide?

[rain holly]

yeah

ive done the same thing i always do when i would set it up on my desktop but all i have is my mac laptop

[gritty isle]

We have an Elgato guide but it’s geared for Windows. Might not be helpful for a Mac user. https://streamlabs.com/content-hub/post/elgato-capture-card-setup-with-streamlabs-desktop and https://streamlabs.com/content-hub/post/streamlabs-desktop-capture-card-issues-solutions

[rain holly]

this is what it shows it doesnt have that bar above the volume switch and yeah the thing is geared for windows

[wispy latch]

{1} ```md

I can't get my Desktop Audio to work

macOS does not have "desktop audio" capture the way we know it on Windows. To accomplish this, you will need third party software such as Blackhole or Loopback (costs $99)

_ Loopback: must choose "mix/aux" device. Cannot choose "desktop audio"

Blackhole guide :link::  <https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac>

[gritty isle]

Might need Black Hole?

[rain holly]

ill look its for desktop audio not capture card audio but ill look

[ruby gulch]

Hi everyone. When I and a guest are live streaming on Twitch via Collab Cam, the Streamlabs application freezes completely and shuts off my stream. This occurs every single time, forcing me to restart my livestream. Is there any solution to remedy this?

[lone mural]

hi fellas, i came here for a little chat since i'm new to streamlabs

so i'm here to ask if there's any way i can add ouverlays using links from sites that have my ouverlays

i use stream elements and i have my ouverlay from when i used obs

is there any way i can still use it?

[neon cove]

hello! i am trying to stream right now, wanted to know why my game showes up very laggy and buffering, i dont know anything about settings, is there a baseline setting i should use for my system ?

[vocal cosmos]

Hello i need a help whith my sreamlabs when i have a follow on my stream i don't see the follow on the mini feed can you help me pls

[patent cipher]

Hello everyone! Was wondeirng if anybody could possibly help me frigure out why I can not raid on streamlabs everything else works fine but when i go to raid out it doesnt let me

[desert briar]

Hi

[patent cipher]

hi there

[compact prawn]

hi, something just started today on streamlabs when im streaming. the editor will go completely blank, like its not a black screen, it just goes blank. i have a screenshot if needed. thx c:

[icy axle]

Does anyone know where technical docs related to cloudbot is?

[desert briar]

Can anybody help me to make a ticket for support

[dense ocean]

I have enabled alerts with BotRix for Kick. The sound for the alert won't play but the Gif does. Does anyone know why? or could provide some support?

I can hear it through Streamlabs, but the stream cant hear it at all

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[agile owl]

@desert briar right here

[gritty isle]

What exactly are you looking for?

[gritty isle]

You’d have to contact Botrix. If they’ve given you a URL for a browser source, there’s not much else we can do. If you take the URL and plug it in a web browser and trigger test alerts, can you hear and see them?

[dense ocean]

So I test the alert, and it gives off the sound through stream labs, and the gif. The gif will show up on the stream, but the sound wont

I can hear it through stream labs, just cant hear it on the actual steam

[gritty isle]

So you can hear it locally but the stream doesn’t hear the sound?

[dense ocean]

Yes, exactly

[gritty isle]

Do you have the Control Audio via OBS option checked in the browser source properties?

[patent cipher]

@gritty isle was wondering did streamlabs change settings for requirments of who you can raid cause i made a twitch and cant raid out but i was able to on my old twitch

[dense ocean]

It is not checked, should it be?

[gritty isle]

Streamlabs has no control over that. That’s something controlled by Twitch. What happens when you try to raid on Twitch?

[gritty isle]

No, doesn’t have to be checked. Some people do that and you need to then check the audio monitoring.

@earl Are you splitting your audio?

[dense ocean]

I did check it, since I have my audios seperate scences, I also had it on monitor only -.-

I fixed it, thank you XD

[patent cipher]

@gritty isle The target channels rais settings do not allow you to raid at this time

[gritty isle]

You’re welcome.

[gritty isle]

Ah, interesting. I think there’s a setting on Twitch that controls that. But in your case, the other channel has raids disabled.

[patent cipher]

okay thank you ill let them know of the setting

thank you

[gritty isle]

https://help.twitch.tv/s/article/how-to-use-raids?language=en_US

[gritty isle]

You’re welcome. Check that Twitch help guide. 👆🏻

[patent cipher]

i certainly will thank you

[iron badger]

Does anyone know how to make this stop? Lol it drives me bonkers! idk if it’s happening because I am using a tv screen and not a computer monitor? Lol

[olive night]

Yooo my name is Jay and I’m starting to be a new content creator I made a couple vids but don’t know how to edit really well I am willing to pay after a couple vids just to see how you do but is anyone interested

[ripe beacon]

Streamlabs is dropping frames like crazy but the game isn’t laggy at all

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[plush bolt]

Im unable to configure alerts for new Twitch followers. The option doesn't appear. I'm logged into twitch and have successfully streamed. what am I doing wrong?

[south fractal]

Morning peeps. Having some issues setting up my chat bot again. Just got a new computer and when trying to set up cheap labs chat bot on the new computer I can’t get the “YouTube bot” to be able to comment. Keep getting the caller does not have permition. And not had been logged in and that particular channel is set up as a mod on my channel

Any ideas?

[gritty isle]

If you click your PFP in the upper right corner of the web page, does it show you logged in with Twitch?

[gritty isle]

You need to run the test on more ingests other than just the one. But given that result, I'd suggest selecting all the ingests in the Northeast and switching the duration to Medium and run the test again. Using the short duration seems nice as its shorter but it often gives misleading results.

[gritty isle]

I'd hop over to the Chatbot Discord for better visibility. The mods and regulars over there will be able to assist. Please post a screen shot of the error message you get so they can better assist. See the next post for an invite link.

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1173605643484139591 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[plush bolt]

actually it shows "streamlabs" then I selected twitch and it is working. I'm unable to go back now to take a screenshot to see what I was doing wrong.

[south fractal]

Great thanks. I thought this was it. Haha

[plush bolt]

...and THANK YOU. this was driving me insane

[gritty isle]

You were probably logged in with your Streamlabs ID. If you're working on alerts or other widgets, log in with the specific platform rather than your Streamlabs ID and then use the PGP menu trick so quickly swap over to another platform if needed.

[gritty isle]

You're welcome.

[gritty isle]

So you can see all the relavent Twitch alerts now?

[plush bolt]

good to know. I see the ability to config the twitch alerts now. yes. but now I can't switch back to the way it was

[gritty isle]

You'd have to log out in the PFP menu and then log in with your Streamlabs ID.

[plush bolt]

mucho mucho thanks

[gritty isle]

You're welcome.

[harsh tendon]

Streaming at 30k bit rate 1080p is soo crisp on YT

Do you prefer NVIDIA HVENC H264, or the (new)?

[trim basin]

Hi, I paid for ultra but it doesnt say that I have it, but whenever I click the "get ultra" links, the page it sends me to says that i have it

[quiet copper]

Hello! Today I was streaming and got +19 follows however none of them were shown up in the alert box. The subs and donations were fine. What is wrong with it?

[gritty isle]

You are logged in with the same account you purchased Ultra?

[gritty isle]

Please follow this exactly, don't skip steps or perform them out of order!

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform (Twitch in this case) will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps!

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[trim basin]

Yes

[gritty isle]

Please log out of the Streamlabs web site by clicking your PFP in the upper right corner of the web site, and choose Log out. Then clear the cache only in your web browser and restart the web browser; don't just open a new tab or window. Then click here https://streamlabs.com/dashboard#/membership and log back in and let me know if it shows your subscription or not?

[trim basin]

Also, in the app, I cleared the cache and it still said that I didn’t have it

[gritty isle]

Oh, please don't clear the cache in Streamlabs Desktop unless directed to by a Streamlabs staff member. That can cause lots of other issues. Please follow my instructions above about the web site.

[trim basin]

Alr

[solar arch]

Eyo, whenever im live, this shows up, with a few minute intervals

Would and of you know why?

[quiet copper]

Thanks for the guide. However FYI I'd also like to point out that the event list also didn't update as well as the alert box, for the new followers.

[gritty isle]

Remember, this will not go back and capture events that were missed. Events are sent only once over the API and if they are not detected, they will never be sent again. Refreshing the connection works from that point forward. If you have finished the guide, please launch Streamlabs Desktop and log back in with your Twitch and go to the scene with the Alert Box.

[trim basin]

Still says the same exact thing it did before

[quiet copper]

I assume that is a quote. However I forgot to mention that the event list wasn't updating during the stream just like the alert box. So I haven't tried out the solutions yet.

[gritty isle]

Okay, thanks for trying that. It could be that the payment just hasn't processed yet. Please submit a ticket here https://support.streamlabs.com/hc/en-us/requests/new for further assistace as us Volunteers don't have access to those systems since we're not employed by Streamlabs.

[gritty isle]

Okay I just wanted to make sure. Some people say that the guide 'didn't work because it didn't show the events that were missed'.

[trim basin]

I’m on a new browser and now it says I didn’t pay for it at all, even when I press the get ultra link, imma just give up, pay again, and contact PayPal for a refund, ty for ur help tho

[gritty isle]

Probably coming from one of your sources.

[gritty isle]

Don't subscribe again, just submit a ticket for assistance.

[quiet copper]

Oh okay. But will that solution work or are you going to tell me further solutions?

[gritty isle]

No, this will resolve the issue.

[solar arch]

Would make sense, thanks, have a few that I dont use anymore. Ill clear em up

[quiet copper]

Thanks! I will give it a try.

[gritty isle]

Let me know when you're ready for me to follow.

[trim basin]

I already did a day ago with no response

[gritty isle]

Due to ticket volume, it can sometimes take a few days for a response. What's you ticket number?

[old dock]

I have the same problem as Nigel

[trim basin]

751117 but I didn’t give enough details so I submitted another one which was 751121

[gritty isle]

Have you submitted a ticket yet? If not, please do so here https://support.streamlabs.com/hc/en-us/requests/new and then let me know your ticket number. I'll pass it along to the staff.

[gritty isle]

Okay thanks. I'll pass those along to the staff.

[quiet copper]

Hey, now I'm ready for you to follow me.

[gritty isle]

@trim basin Gotcha, you should be receiving an email soon.

[old dock]

I took the ultra subscription but I can't get access to cross clip pro finally I have access but not to the paid version

[quiet copper]

Btw, do I need to reconnect the streamlabs by relogging in the dashboard of streamlabs?

[gritty isle]

All righty! Is the Twitch linked on your Discord profile the correct channel? And have you launched Streamlabs Desktop, logged back in with your Twitch, and slected the scene with the Alert Box?

[gritty isle]

Either log in at the web site or launch Streamlabs Desktop and log in with your Twitch.

[trim basin]

@gritty isle nvm on the email, PayPal’s sending the refund, Ty so much for ur help

[quiet copper]

Okay so I'm now logging in the streamlabs on the website and associating the account with Twitch account if needed, right?

And have you... logged back in with your Twitch?...
Nope I didn't log out on Twitch site, I only logged out of streamlabs website and disconnected streamlabs from the Twitch as per the guide says.

[gritty isle]

Yes, that's fine. You don't need to log out at Twitch. The important part is to log out of Streamlabs web site, Streamlabs Desktop, and any other Streamlabs software.

So you're all ready @quiet copper?

[quiet copper]

Alright now I logged in Streamlabs with Twitch account. So I guess I'm ready. 😄

[trim basin]

Also it worked this time 😄

[gritty isle]

I followed. You should have seen the alert in the Preview window and the Mini Feed should have updated.

[quiet copper]

Unfortunately no :(

[gritty isle]

Please go here https://www.twitch.tv/settings/connections, scroll down to Other Connections, and screen shot the Streamlabs connection.

[quiet copper]

Oh well, it worked out now 😄 Was it you?

[gritty isle]

Okay thanks! The staff are checking on your account. Needed to verify the connection was updated.

[gritty isle]

Oh there we go!

Did the Mini Feed update with that follow?

[quiet copper]

Yep, as you can see the same name appeared there too

Thank you for your helps!! ❤️

[gritty isle]

You're welcome!

[warped void]

hey, can someone help me with my camera?

i dont want it to be transparent

[gritty isle]

That's weird! Does it look that way in the preview (when viewing the Video Capture Device properties)?

[warped void]

yes, idk what to do:(

i tried googling it, but there is no information. When im talking on DC it shows good, no transparency and good colours

[gritty isle]

So ig you double click on the video capture Device source, in the small preview window shown, its transparent there?

[warped void]

no, but it has no colours

[gritty isle]

Okay, please do this:

1. Delete that video capture source and quit Streamlabs Desktop.
2. Go to Windows Device Manager, locate the Camera device, right click on it, and choose Uninstall device.
3. Unplug the camera from your system and reboot the PC.
4. Once the PC is back up, plug in the camera and let Windows detect it and set it up.
5. Launch Streamlabs Desktop as administrator and then add the Video Capture Device source back.

[warped void]

okay, i will try

[gritty isle]

Let us know how that works out.

[harsh tendon]

AV1 streaming with 30K bitrate = lossless quality

[warped void]

now its not transparent but there are no colours

[gritty isle]

Have you changed any of these settings?

[warped void]

where do i find these settings?

[gritty isle]

And also just to check, did you add any filters to the Video Device Capture source?

[warped void]

no

[gritty isle]

Is this source in only one scene or do you have this in other scenes?

[warped void]

only on one

[gritty isle]

Settings ⚙️ > Advanced > Video

[warped void]

everything like you did, same settings

[gritty isle]

Okay good, thanks for verifying.

Please screen shot the properties for this Video Device Capture source.

[gritty isle]

Select a different resolution. 752x416 seems weird.

[warped void]

it doesnt change the colours:(

[gritty isle]

What happens if you click the Configure Video button?

[gritty isle]

Click the Default button then click OK.

[warped void]

it didnt changed anything

[gritty isle]

If that doesn't work, delete the Video Device Capture source and quit Streamlabs Desktop. Then move the camera to a different USB port and let Windows do its thing. Then launch Streamlabs Desktop and add the source back.

[warped void]

well, it also didnt changed anything

[gritty isle]

Okay thanks for trying that.

[warped void]

thanks for ur time, i really apreciate it ❤️

[gritty isle]

You're welcome. I'm not sure why this is happening. Please right click on the Video Device Capture source, choose Filters, and then screen shot what you see there.

[warped void]

i found the problem

the filter was set to a grey XD

[gritty isle]

Ah ha!

Delete that filter!

[warped void]

i did

now i have other problem. So when i stream Cs2, i only captures like 1/4 of screen and my cs2 resolution is stretched to 4:3. how do i make it full screen?

[gritty isle]

Right click on that capture source, choose Transform, then Fit to Screen. You might then want to make sure the Video Device Capture source is at the top of the source list. Otherwise it will be 'hidden' underneath the other capture source.

[wispy latch]

@warped void ```md

Sources not showing on your screen/stream?

• You need to move the source that you can, or cannot see, in the Sources list as this is a layer system.

• Meaning, if you can't see something it isn't layered properly.```:arrow_right: Source Order - Refer to this gif here :link: https://i.gyazo.com/79f55004498e69f820ab5abbcd9bcf57.mp4

[warped void]

and its duplicated now

[gritty isle]

You have a Display Capture and a Screen Capture. You only need one.

[warped void]

which one?XD

[gritty isle]

And then I'd move the capture source out of that folder since that folder seems to be for your overlay.

[gritty isle]

I'd remove Screen Capture.

[warped void]

its still on fullscreen:(

[gritty isle]

Is that not what you wanted?

[warped void]

no

i want it to be on full screen

[warped void]

i meant not full screen

[gritty isle]

You mean this source?
That appears to be your webcam?

[warped void]

no, you see the black part of the screen, i want it to be filled with cs2

[gritty isle]

Settings > Video: What do you have the Output Resolution set to? The Base Resolution should be set to what ever resolution your monitor is set.

[warped void]

my cs2 resolution is 1280-1024, but my monitor is 1980x1080

[gritty isle]

What's the Output Resolution set to?

[warped void]

1920-1080

[gritty isle]

Change the game resolution to 1920x1080.

[warped void]

i cant play with that resolution XD

[gritty isle]

Then set the Output Resolution to match the game.

[warped void]

it doesnt change

[gritty isle]

Then I'm confused to the actual problem.

[marble wind]

@warped void open "edit transform" (ctrl+e), set bounding box type to "stretch to bounds", then type 1920 and 1080 in the bounding box resolution fields

@gritty isle wants to stream a 4:3 game stretched to 16:9, presumably

[warped void]

yes

[gritty isle]

Oh okay, then try that. I've never wanted to do that personally.

[warped void]

it is like that,but that doesnt change

[marble wind]

@warped void screenshot the edit transform popup?

[marble wind]

oh, huh, streamlabs desktop seems to have removed this feature

[warped void]

so it cant be fixed?":(

[marble wind]

@warped void in that case, you'll have to right-click and choose filters, add a new scale/aspect ratio filter, then manually type a resolution of 1920x1080

[warped void]

YAY IT WORKS, TY SO MUCH ❤️

[gritty isle]

YAY! Thanks @marble wind

[desert briar]

@gritty isle i think streamlabs controller doaent work on my pc

[warped void]

i got one more problem XD

my stream just randomly ends

[leaden ferry]

hello

someone can help me

Is there any way to separate the Spotify audio track without using the banana voicemeter?

[candid flower]

Hello, the stream starts in Obs and doesn't start on Twitter, I reset the key, I logged in through my account many times and it's still the same, can anyone help?

[wispy latch]

@leaden ferry Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[gritty isle]

OBS Studio or Streamlabs Desktop? If OBS Studio, you might want to ask over at their Discord: https://obsproject.com/discord

https://help.twitter.com/en/using-x/x-live

[candid flower]

@gritty isle OBS Studio czy Streamlabs

Streamlabs OBS

[gritty isle]

Okay, Streamlabs Desktop.
Are you using Twitter as a Custom Destination or through our integration?

Streamlabs OBS is the old name for our live streaming software.

[candid flower]

Streamlabs Desktop and I don't use Twitter

I tried for 30 minutes and it worked, but I'm afraid the problem will repeat itself

[desert briar]

@gritty isle i think streamlabs controller doaent work on my pc

[gritty isle]

Have you submitted a ticket?

[gritty isle]

Maybe I’m confused, but if you don’t use Twitter, why are you trying to live stream to Twitter? Hello, the stream starts in Obs and doesn't start on Twitter, I reset the key, I logged in through my account many times and it's still the same, can anyone help?

[desert briar]

No

[wispy latch]

@desert briar If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[olive beacon]

Tysm 4 ur help rufus, it worked!

[orchid marsh]

hello I need help. I can't seem to get my mini feed to update. I have recently been getting more followers in my past few streams, but it still doesn't update in my mini feed. My most recent is from 7 months ago. I have tried logging out and logging back in. I have also uninstalled and redownloaded but that didn't work either. Any ideas?

[gritty isle]

You're welcome!

[civic dagger]

Anyone available that can help me with StreamLabs Console? I just linked it, but it’s not pulling up my game on Twitch.

[gritty isle]

Howdy! Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/ won't trigger a new alert.

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[agile owl]

do you have a streamlabs console subscription?

[candid flower]

on twitch XD

[civic dagger]

Yes

[civic dagger]

It’s allowed to me to edit my project, go live, etc. but my gameplay is not there.

[gritty isle]

Are you using Twitch via the Custom Destination or did you log in Streamlabs Desktop with your Twitch?

[candid flower]

I tried this and that

[agile owl]

what console are you using at the moment?

[civic dagger]

Xbox One S

[gritty isle]

Okay. Let's regroup. What bitrate do you have set (Settings -> Output)?

[candid flower]

5500

[gritty isle]

Okay, thanks. So what exactly happens when you try and go live?

[civic dagger]

Got it. It works at 720 but not 1080 for some reason.

[orchid marsh]

@gritty isle thank you it worked!

[gritty isle]

You're welcome! Do you need a follow as a test or do you already have one?

[gritty isle]

Refreshing the connection between Streamlabs and Twitch should help.

To Disconnect Your Twitch Account:

Log out of Streamlabs.com and Streamlabs Desktop as well as any other apps such as Streamlabs Chatbot, Streamlabs Mobile, Streamlabs Console or Streamlabels
Log into your Twitch account and go to https://www.twitch.tv/settings/connections
Scroll down to "Other connections" at the bottom and you will find Streamlabs Console/Studio and click "Disconnect"
After clicking "disconnect" log back into Streamlabs Console with your Twitch then hit "authorize" when you've gone through the process
Once fully logged in, check to make sure the Streamlabs Console/Studio connection shows as "connected minutes ago": in Other Connections

[desert briar]

@gritty islewhat should i tybe about

[orchid marsh]

i had already one already i appreciate it

[gritty isle]

For the category, choose Technical Issue or Question. For product, choose Other. For subject, enter Unable to get Streamlabs Controller to connect. In the description, detail your issue.

[gritty isle]

Woo Hoo! You're welcome! Happy streaming!

[desert briar]

@gritty isle CAN U HELP ME WHAT TO TYPE

[gritty isle]

For the category, choose Technical Issue or Question. For product, choose Other. For subject, enter Unable to get Streamlabs Controller to connect. In the description, detail your issue.

[candid flower]

nothing is happening in the program, everything is fine, there is just no stream displayed on twitch XD and there is a broadcast in the program as usual

[gritty isle]

Interesting. Please screen shot the following from Streamlabs Desktop: Settings > Video, Settings > Output, and Settings > Audio.

[candid flower]

https://gyazo.com/380a1f52f0ec672f215513e50c772ad5

[gritty isle]

I'd reduce your FPS to 60. I don't think Twitch supports an FPS of 144. https://help.twitch.tv/s/article/broadcasting-guidelines?language=en_US

[desert briar]

@gritty isle no i mean the In the description, detail your part

[gritty isle]

Type the description of the problem: "I'm unable to get Streamlabs Controller to connect using the QR Code supplied in Streamlabs Desktop." Also detail any troubleshooting you've already performed.

[desert briar]

ok

[desert briar]

@gritty islewhen do they reply?

[gritty isle]

We can't offer an ETA, sorry. Just be patient and keep an eye on your email. Make sure replies aren't in your Spam/Junk folder.

[lone bridge]

how cant you acsese to your stream key on streamlab tyk for helping <

[gritty isle]

If you're wanting to stream to a platform other than Twitch, YouTube, Facebook, Trovo, or Twitter, you would need to stream to a custom destination. See the post below on how to do this. 👇

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[native ferry]

I need help settign up tipping, it wont let me verify my bank detaisl

[gritty isle]

Please hop over to the #ultra-support channel for assistance but be note they may ask you to open a ticket.

[warped void]

does anybody know why my stream just ends after 10-15minutes?

[gritty isle]

Does Streamlabs Desktop report dropped frames or that the stream has disconnected?

[hard peak]

Anyone know how to solve the error of user not being found? I'm logged into twitch on Streamlabs, I've cleared cache, I've reset it, nothing seems to be working.

[gritty isle]

Did you change your name on Twitch?

[viscid laurel]

Anyone know if there's good ultra codes right now. I wanna try the year but would love to save a lil bit

[hard peak]

Nope, am I supposed to? Because I'd prefer not to if I can help it lol

[gritty isle]

No. Can you screen shot this error message?

[gritty isle]

Keep an eye on Streamlabs on X (formerly Twitter) for Ultra discounts. I’m not aware of any current code.

[hard peak]

If it comes up again... I deleted and reinstalled the app before your response came, which happened to work. But admittedly there was more than just one bug that occurred... apologies, this picture is taken off of Twitch stream manager.

It's been a bit of a mess and idk if it's just my lack of knowledge or something funky.

[gritty isle]

What are those sources? It appears they are browser sources and for what ever reason, the domain name in the URL could not be resolved. I would get the domain name from the URL, for example www.domainname.com, then go to a command prompt and enter the command nslookup www.domainname.com and make sure it resolves to an IP address.

[hard peak]

That's the thing, I have absolutely no idea what those sources are...

[gritty isle]

Click on each source until the one highlights that match one of those positions. Then double click on it to get the properties.

[supple quest]

Does anyone know how to fix the empty spaces on the sides when viewing my stream?

[wispy latch]

@supple quest ```md

How to remove Black Bars from your stream

• In Windows Display Settings, you would need to make sure you have a 16:9 monitor resolution (Typically 1920x1080)
• In the game you're playing, you would want the render resolution to be 16:9 as well. (Basically matching info from above)
• In Streamlabs Desktop > Settings > Video > Base Resolution, that would also need to be 16:9 resolution (Same as above)

If any of those things are not being done, then your stream is not going to be true 16:9 and your game will have black bars.

• You can select the capture source in your sources list > right click it > transform > fit/stretch to screen, should help```

[supple quest]

Still didn't fix it, have all my resolutions at 16:9. Still have blacks bars.

[trail kayak]

Hey. I just realized that my follows have not been registering in Streamlabs for several months. I can see them in my event list on Twitch however and they also do not pop up in my Alert Box. When I try out the "Test follow" however, it works. Anyone knows what this could be?

[thick shell]

Hey guys, I am continuously told my music doesn't just play on the live stream, but it saves to vods so 99% of my stuff is muted and no clips can be made. Anyone know how to fix this? My audio 1 and 2 are currently set and 2 is off for recording on music - which is good for my youtube but doesn't change my VODS on twitch or kick?

[gritty isle]

Howdy! Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/ won't trigger a new alert.

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[gritty isle]

Are you multistreaming?

[thick shell]

Yes.

Twitch and Kick

Headphones is my music track

[gritty isle]

The Twitch VOD option does not work when multistreaming since you’re not connecting directly to Twitch. Since you have a Streamlabs Ultra subscription, thank you, I would link your discord )see next post) and post in the #ultra-support channel and see if the staff have a solution for you.

[wispy latch]

@thick shell

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[thick shell]

Oh

So if I stream to more than just twitch . . . It won't work

Ah well. Am at a loss.

[pine ibex]

any known issues about not being able to login with twitch to streamlabs desktop app? it works on the web, but not on the standalone streaming app. ?
when you click the twitch logo to login it just does an ultra fast hard refresh of the 'screen' and nothing more.

[crisp isle]

I have been scouring the streamlabs dashboard and many others for FREE downloadable Christmas/holiday themed overlays and scenes. I'm really unfamiliar with settings them up. Does anyone know if there is an ABSOULTELY free one that we can download and where to get it? I don't have the funds to pay for Streamlabs ultra or anything else of the sort. Thank you.

[ionic prairie]

hi there i want to stream from twitch to tik tok could someone help me please

[marble wind]

@pine ibex twitch service integration can break occasionally, use a stream key with a "custom destination" if necessary

[wet steeple]

hi everyone. I keep getting this error when trying to record and cannot figure out what to do:

i check my settings, but don't know what to change

[marble wind]

@wet steeple screenshot settings>output, settings>advanced

[marble wind]

@wet steeple settings>output>recording and settings>advanced, too

[marble wind]

@wet steeple does the recording folder exist?

[wet steeple]

yes, i thought about that and made a new one

[marble wind]

@wet steeple do you have write access to that folder? (try creating a text file there)

@wet steeple screenshot settings>video, too

[wet steeple]

yes, it saved

[marble wind]

@wet steeple everything seems fine so far
open nvidia control panel, press the home button, screenshot what you see

[wet steeple]

will do now. the only thing i can think of is that last night, I deleted my mic from a scene, and it deleted the whole sound section, so I restarted, uninstalled, reinstalled, and still getting this issue. Not sure if it would have happened before the mic delete

and thanks for jumping in to help

[marble wind]

@wet steeple i don't see any invalid settings, so the next troubleshooting step would require you to either know how to fetch and post logs from streamlabs desktop, or to run obs-studio and try using nvenc with it, then post obs-studio's logs if it fails there too

[wet steeple]

seems complicated 😟 🥹 thanks for the help

[gritty isle]

I don't see that you're logged in with your Twitch, YouTube, Facebook, or Trovo.

There's no ads in Streamlabs Desktop. But if you've been using whilst not logged in, I would click the down arrow in the Scene Selector panel and see if you're Scene Collection is there.

Unsubscribe from the list then. You can manage Streamlabs email settings on the Dashboard.

The Notifications there are bring attention to new features that might improve your workflow or offer new ways to make and publish content.

But to each their own.

I'd have to check on that. One moment.

[magic geode]

I can't click the twitch icon I uninstalled and reinstalled nothing is working

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[valid garden]

My Streamlabs is disconnecting during stream multiple times, while my internet is completly fine, any one knows what can cause this ?

[hidden pelican]

im getting 100% on my cpu started today when I launch stream labs obs. I haven't changed any settings from the previous days. I have my output encoder set to NVIDIA NVENC H.264 new

[gritty isle]

Apparently this was recently changed and you need to be logged in to see the Studio Mode button. The staff have given feedback that this change in behavior is not ideal so hopefully it may be reversed; I don't have any further information on that.

When you log in, you can go to Settings -> Appearance in Streamlabs Desktop and uncheck Show announcements for new Streamlabs features and products and on the Streamlabs web site, you can uncheck both email settings https://streamlabs.com/dashboard#/settings/account-settings/emails.

[humble gale]

It is a product and maybe people want to know? lots of things are enabled by default and you can just turn them off. at least you can turn it off 🤷‍♂️

[gritty isle]

Hopefully so. Have a good night and get some good sleep.

[marble wind]

either your bit rate spikes so high your streaming service drops the connection, or your internet is not fine

[gritty isle]

This could be a sign that there might be a corrupted scene or source. I would create a new Scene Collection (not a new Scene), and in that new Scene Collection, add just Game Capture, and monitor the CPU usage. If it is back to what you expect, then I would manually rebuild your scenes and sources in this new Scene Collection whilst montoring your CPU usage.

[hidden pelican]

@gritty isle ok, I just switched to another scene and my cpu usage went down to 12%! thanks for the help! 🙂

[gritty isle]

You're welcome!

[valid garden]

No my internet is fine and i havent change my bitrate in a year, suddenly streamlabs always disconnects while my internet ist fine, i dont understand

[gritty isle]

What platform are you using?

[valid garden]

Twitch

[gritty isle]

Follow the instructions in the post below and screen shot the results. Be sure to select Medium duration.

[marble wind]

rtmp live video is a very different workload from a http/s connection, and internet issues can be intermittent

run twitchtest, try all servers physically close to you, then manually choose any server with 100 "quality" in sld, anything less than 100 is ill-advised (unless your advertised upload speed is less than 10 Mbps)

[wispy latch]

@valid garden
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[marble wind]

who came up with the "84"?

[gritty isle]

I don't know.

[humble gale]

hmm on the website it says 80 🤔

maybe Streamlabs has someone special on the inside

[marble wind]

twitchtest's evaluation of connection "quality" is a percentage of not-dropped frames at ~10 Mbps, i think

thus, 100 is a "perfect" connection

[gritty isle]

Probably trying to troubleshoot from here someone who doesn't get a 100 would be a vast undertaking. And its not really a Streamlabs issue.

[marble wind]

it's one of the easiest things to troubleshoot, at least from a volunteer's standpoint
confirmed frame drops? > direct the user to call their isp > mark the issue as resolved in your head, you've done all you can

[tranquil urchin]

I problem I have with streamlabs is I get a follow on twitch and on the minifeed it doesn't show up or play any notifaction..anyone know why?

[astral sorrel]

what can we do becuase streamlabs doesnt show the new youtube paid subscirber in the "recent" events?

[gritty isle]

Howdy! Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/ won't trigger a new alert.

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[marble wind]

youtube keeps subscriptions private by default, this is a setting for the subscriber, not for you

[astral sorrel]

i mean the subscirber who paid monthly 1 dollar or something...

[gritty isle]

Its possible YouTube Channel Memberships are also kept private due to this setting https://www.youtube.com/account_privacy. It would be up to the viewer to toggle this setting before becoming a channel member.

[upbeat oxide]

Hello I have a question what to do in case of several subgifts (it spams the sub alerts) thank you very much

(sorry my english is very bad)

[gritty isle]

You could set up an alert variation to clump them together in just one alert. Like this example: https://cdn.discordapp.com/attachments/603713631690948653/1180941521336422470/image.png?ex=657f407f&is=656ccb7f&hm=283794af8ab364c76945f78a74926a8aa0e826a8535dc2d4b52febd443b5d70f&

Change the amount to suit the needs of your channel.

[lean locust]

hello i need help

its been a month and its all verified on youtube

[deep spire]

hello im eduardo , anyone with this problem today ?

getting disconnected for no reason

[gritty isle]

What platform are you streaming with, Twitch, YouTube Facebook, or Trovo?

[deep spire]

MULTI

facebook youtube and twitch

its twitch servers i think

twitch lives are laggy , lot of streamers having stress with it ,

[gritty isle]

There's a new known issue.

Cannot Go Live to Multi-Stream on London/Los Angeles servers

We are currently experiencing some server issues that is causing users to not be able to go live to our multi-streaming service. This is currently specific to London and Los Angeles servers. If you are having issues outside of these regions, please reach out to Streamlabs support for assistance.

Are you in either of these regions?

[deep spire]

how can i change it ? when we multi stream we cant change the server or we do?

IM europe best server is in madrid im from portugal

[worldly kite]

Can someone please help me with why after like 2 minutes of streaming my stream crashes and reconnects and then does it again after a further 2 minutes - im on twitch and facebook

Never had this issue in 3 years of streaming

[gritty isle]

I would link your Discord (see the next post) and then ask over in the #ultra-support channel, which is one of your subscriber benefits.

[wispy latch]

@deep spire

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[upbeat oxide]

ty ❤️

[gritty isle]

@worldly kite See this #known-issues : <#known-issues message>

If you're not in these regions, please link your Discord and ask over in the #ultra-support channel.

[wispy latch]

@worldly kite

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

You're welcome.

[worldly kite]

Ok thanks and these issues will make this happen to my stream keep cutting out every 2 mins then reconnecting is this correct Sir

[gritty isle]

I see you linked you discord! Thank you for being an Streamlabs Ultra subscriber!

[unreal trellis]

Hey my friend was trying to stream earlier and it’s keep crashing and ending his stream could you tell me what wrong

[gritty isle]

Its possible. I'd like your discord and ask over in the #ultra-support channel for further assistance.

[wispy latch]

@unreal trellis We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[deep spire]

how can i change it ? when we multi stream we cant change the server or we do?
IM europe best server is in madrid im from portugal

best server for me to stream is spain 2 , is there a way to know where im sending data and changing for that one? in multistream thanks

[gritty isle]

That's just for Twitch only. If you're multistreaming, please hop over to the #ultra-support channel for assistance with this issue.

[trail rose]

Hey!!

For some reason I cant find the screen I want to be displayed for live streams

When I try to apply "display cature" it doesnt show me the screens

[trail rose]

Can anyone help me??

[frosty wagon]

hi

[gritty isle]

I don’t see a Display Capture source. Try turning off Selective Recording and try again.

[frosty wagon]

hey bro

[trail rose]

how do i do that

@gritty isle

[gritty isle]

Click here 👇🏻

And you don’t need to ping me separately. A reply pings me.

[trail rose]

sry

[gritty isle]

No worries.

[trail rose]

i did, i clicked "disply catupre" it stills doest wor

as wel*

[gritty isle]

Show me the properties for Display Capture.

[trail rose]

still it doesnt show my displays

[gritty isle]

That’s weird. Are you on a Windows PC or a Mac?

[trail rose]

mac

[gritty isle]

What version of Streamlabs Desktop do you have?

[trail rose]

1.14 lastest verison

[gritty isle]

Okay just minute and let me check further on this.

[trail rose]

alright!

[gritty isle]

Help! I can't capture my screen (Display/Window Capture)
---```
Go to System Preferences > Security & Privacy > Then tick Streamlabs in the screen recording tab.

[trail rose]

lemme see

its was on, i turn it on and off. JUST IN CASE

TYY

[gritty isle]

Did that resolve it?

[trail rose]

I GOT IT!!!

[gritty isle]

Yay!!!

[gritty isle]

Yo. 🪀

[trail rose]

wait. IM SRY, how do i only select 1 screen bc when i went live it didnt go to the screen i wanted

[gritty isle]

If you have multiple displays, there should be a drop down menu where you can select the one you want.

[trail rose]

UH

GOT IT

[trail rose]

UR THE BEST TYYYYy

[gritty isle]

🐐

You’re welcome!

[inland hemlock]

hello i have an issue that i cant seem to solve . i got streamlabs ultra and facebook live for some reason gives me the error : Failed to fetch settings from Facebook
There was an error fetching your channel information. You can try fetching the information again or you can just go live. If this error persists, you can try logging out and back in.

[gritty isle]

Have you logged and logged back in with your Facebook account? If you have tried that and still have this issue, please hop over to the #ultra-support channel. And thank you for being a Streamlabs Ultra subscriber.

Ah, I see you’re getting assistance in the VIP Support channel. 😉

[teal kindle]

hello i have an issue it says i need to link a subscription to my account to use streamlabs on my xbox

[marble wind]

@teal kindle the console version is a paid service, use an account with a paid subscription

[dense ocean]

Hey, was wondering if anyone could help! I have a starting stream screen, and the video file will just freeze at random times and stop moving, any suggestions?

[marble wind]

@dense ocean is hardware decoding enabled for it? what is its average bit rate?

[gritty isle]

Streamlabs Console is a paid subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[dense ocean]

It is checked yes, and bitrate is 8000 I think

After the media file plays for 7 seconds, it just stops

[marble wind]

@dense ocean where'd you get the video file from? (commission, your own making, internet?)

[dense ocean]

Bought overlay off esty

[marble wind]

could you share the file?

[dense ocean]

yeah want me to DM it to you?

[marble wind]

i guess

there, allowed DMs

@dense ocean the file is 7 seconds total, did you forget to tick the "loop" box?

[dense ocean]

I sent you the settings I have for it too, and yeah I have the loop on

[marble wind]

oh, huh, that's different

[dense ocean]

😅

[marble wind]

that certainly shouldn't happen, i don't know why it would, and i can't reproduce this issue myself

perhaps a remux would help? (it shouldn't, but this issue shouldn't exist in the first place)

[dense ocean]

Maybe, I can try a few more things

[marble wind]

remuxing seems to have worked and i don't know why

i'm guessing it wasn't from remuxing, but from removing and readding the media source, but whatever

[pine ibex]

still can't login with twitch to streamlabs desktop app. any suggestions to try this and that?

[marble wind]

@pine ibex already tried firefox as the default browser?

[pine ibex]

well.. it seems i havent. it worked, thank you!

live long and prosper.

[desert briar]

Hi

[limpid dragon]

Can someone confirm the ultra subscription for me…

So I would be able to stream on both YouTube, X and TikTok at the same time. Would I also be able to see both chats within Streamlabs or would I have to open the chat in separate browsers?

[gritty isle]

YouTube, yes. Twitter, yes, but the viewer and streamer have to have Blue subscription (or whatever it’s called these days) in order to chat; his is due to limitations on X, not Streamlabs. TikTok, we don’t have any chat integration so you have to you a web browser.

[limpid dragon]

Got it….X recently released “everyone” chat. Is that not integrated within Streamlabs at the moment? I currently stream via X and have that option. Streamer required for blue sub to stream is accurate though

[gritty isle]

Not sure on that. I’d have to check on that. Hang on…

[limpid dragon]

Thank you! Wish I had thought of this when the Black Friday specials were out for Ultra SMH

[gritty isle]

I’ll let you know if I get an answer on the everyone chat question.

[limpid dragon]

Much appreciated

[gritty isle]

We don't have any information on "Everyone" chat it looks like. The last update we had, we were told that only verified accounts can chat.

We can check into this further for them, please submit gonna a ticket.

To submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[small veldt]

need some help, my stream labs wont open on windows 11

[wispy latch]

@small veldt We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[small veldt]

still wont open

[sweet dune]

I’m struggling to get the video capture device to work and am wondering if its a computer or connection issue, I’m sorry if this is the wrong place to ask but I’ve checked out numerous help articles and am not finding anything that works (I’m sorry if this is the wrong place to ask, if it is I apologize)

It’s not plugged in TOTALLY wrong as it did show up on my computer on OBS Studio once and if I switch from my TV to the computer the game DOES show up, its just that streamlabs isn’t recording it

[gritty isle]

No need to uninstall or reinstall.

Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/ won't trigger a new alert.

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[tall vortex]

hello i would like the change the name that appear on my donation page. It is my email that appear i would like to change that. Thank you for the help

[violet bison]

Hey can someone explain to me how to get my Streamlabs setup with the right scenes

I’m having an issue with getting it right for streaming on my ps4 and the 5

I have downloaded everything

But the thing is that it is acting as if I will be streaming from my pc

[amber knot]

hi need help with this please everytime i click on find my stream id

[tall vortex]

(tag me if you respond me) thx

[amber knot]

why did i not get accepted

[gritty isle]

You would need to ask TikTok. They alone control the process of approval of stream keys. Streamlabs has no input of any kind in this process.

[amber knot]

do i need to be live for my stream key because when i click on it it takes me to this page

[gritty isle]

If they didn’t grant you a stream key, you won’t be able to go live on TikTok through Streamlabs Desktop or Streamlabs Mobile.

[amber knot]

ok i have meassaged ticktock

[gritty isle]

Good luck!

[unkempt saddle]

hi

diagnosis 1701651780-9f8d0063-a775-4728-98a8-706e285834c2

I can't connect to twitch from streamlabs obs

[gritty isle]

Us Volunteers don’t have access to those reports. Do you receive an error message when you go live? If the box has a Show Details box, click that first then screen shot the error message.

[desert briar]

When I try to edit widgets it just gives me a pop up of advanced audio settings

I have no clue why it does it, Im watching a tutorial right now and they get a completely different pop up even though I just installed streamlabs so nothing should be dodgy

but i literally cant edit widgets or even move them around, its like they dont exist, i add it, dont get a pop up to edit it, then it pops up audio settings when i press settings

[unkempt saddle]

Sorry, I have already solved it, thank you very much

[gritty isle]

Glad you figured it out.

[gritty isle]

Windows or Mac? What version of Streamlabs Desktop do you have?

[desert briar]

Windows, and the most recent

literally installed it yesterday

[gritty isle]

Screen shot the whole Streamlabs Desktop window please.

[gritty isle]

Okay thanks. So double click on the Donation Goal source and then screen shot the whole window again.

[gritty isle]

Ooooookay. Close that then right click on the Donation Goal source and click Properties.

[desert briar]

i cant

its greyed out

[gritty isle]

This is quite weird. Please go to the Layout Editor and screen shot the whole window again.

[wispy latch]

@pseudo kraken
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[gritty isle]

Okay that looks normal. You can go back to the Editor 🎥. Please reboot your PC and see if this issue persists.

[desert briar]

alright, i just wanted to learn to stream and this is all just so confusing lol

[gritty isle]

I understand the frustration. Let’s reboot and see if the issue persists once the PC is back up.

[desert briar]

k im back

illl boot up streamlabs

@gritty isle still the same

pretty sure i know what solution is next

idek what to do, i think all i can do is contact higher ups

[gritty isle]

Just a second and let me ask the staff if they want to look at this.

[gritty isle]

The staff aren’t available at the moment. Please log out in Streamlabs Desktop and quit it. Then download a fresh installer from the Streamlabs website and run the installer as administrator. Let it install over your existing installation; no need to uninstall first. At the end of the installer, don’t let it launch Streamlabs Desktop but rather quit the installer, reboot your PC, and the once the PC is back up, launch Streamlabs Desktop, log back in and see if this issue is still there.

[desert briar]

the installation failed, ill try again in a second

[gritty isle]

Failed how?

[desert briar]

couldnt process a file apparently

[gritty isle]

Interesting. If that happens again, please screen shot that error.

[placid patio]

is there any plans to add a math function to cloud bot? I would like to be able to have my viewers to be able to do a command that would tell them how many tickets they can buy.

[desert briar]

yup

[placid patio]

you agree, or you can verify that it is in the works?

[desert briar]

what

[gritty isle]

Us Volunteers aren’t privy to the roadmap for Cloudbot. Please submit a ticket with your feedback https://support.streamlabs.com/hc/en-us/requests/new

[placid patio]

oh, you wheren't talking to me, sorry

[desert briar]

rebooting now

@gritty isle so, still have the same issue

is this a new issue?

or have you heard of it

[gritty isle]

I’ve not seen this reported. Do you have any pending Windows updates?

[desert briar]

nope

yes

but its not a priority, its like an optional update

doesnt even need a reboot

[gritty isle]

What’s the optional update?

[desert briar]

it said version 23h2, then a thing popped up to install updates before release

so im guessing its like a preinstall

[gritty isle]

Okay, the staff would like you to submit a ticket on this so they can troubleshoot further.

Please get the Diagnostic Report. To do this, please go to Settings ⚙️ > Get Support > and press Upload Diagnostic. Then, you can copy the code and paste that in the ticket.

To submit a ticket https://support.streamlabs.com/hc/en-us/requests/new

https://gyazo.com/fe600c14d97f3d02827c8a522a4e0964

[desert briar]

Rebooting my pc rn, texting this through phonr

[desert briar]

i cant find that tab

and now my streamlabs is unresponsive

andd its back

[gritty isle]

Screen shot the Settings pane please.

[desert briar]

i got it, but it opened like 3 times cause it froze

[gritty isle]

Weird. Get that ticket submitted.

[desert briar]

Done

[gritty isle]

Thank you.

[gilded kite]

Why is streamlabs not showing Imagine Edge Webcam.

Help

[desert briar]

hI

[tough panther]

Anyone able to help with a question about data migrations? If so, currently it's saying, "Please contact support to request a data migration". Curious if this is something I'm able to take care of or if reaching out to support is really needed. Thanks

[tall vortex]

hello i would like the change the name that appear on my donation page. It is my email that appear i would like to change that. Thank you for the help

[gilded kite]

Can anyone help?

[desert briar]

no clue if this is related, but now my entire steam app is completely gone

idk if trying to fix streamlabs did that, but its weird timing

oh it uninstalled literally every game

ah well

[gritty isle]

I think you have some disk issues. Something is wrong with your system. I'd check for errors.

[limpid dragon]

when you multistream on streamlabs....is there a way to chat NOT to be read only??

[placid loom]

Hi all, My streamlabs desktop updated to 1.15.1 yesterday and since then I have an issue: I have a scene with multiple media file (video) sources. the way it used to work in studio mode is when I turned on a single video and then transition it would start the video. since the update it starts the video immediately (without sound) so it will display on my scene projector on my 3rd screen. how can I turn that off again?

[rough dune]

anyone know why my auido would be looping contiuously when I stream?

[marble wind]

@rough dune don't watch your own stream

@placid loom "starts the video immediately" is the intended behavior for studio mode, there's nothing to fix here

@onyx oxideopen it in a web browser?

[swift jay]

So, I have a general question, nothing is upating for streamlabs event list follower wise, i've disconnected and reconnected twitch a few times now

[onyx oxide]

https://tenor.com/view/you-have-no-idea-gif-27149353

[placid loom]

Then why did it not work this way in all of the last versions?

[onyx oxide]

I give up, there's no help here.

[uneven saffron]

I just switched from a dual pc setup to a single and I wanna restart my Slobs fresh, but it keep downloading my old scenes and settings. How can I get rid of these and revert to default settings?

[marble wind]

@placid loom sld has bugs, i suppose

[placid loom]

sld?

[marble wind]

@placid loom streamlabs desktop

[placid loom]

how can I go back one version and turn off updates?

[marble wind]

@placid loom i can't help you with that here, i suppose

[placid loom]

ok. so now what?

[wooden thunder]

streamlabs - tiktok too many attempts - does anyone know how to login my account from streamlabs?

i just fixed it logging in with qr code

[cursive stag]

Anyone have issues not beinmg able to use their Browser as a Window Display?

I have a whole podcast rig that has worked for years, until this year, my desktop app just crashed because of some issue, I was trying to rest the recoring of the sound and it just crashed. It's not recognizing my Audio Interface when it always has. And before I wentt to test the sound settng it said that I needed to remover o0 my ransonware settings. Again, 3 years recording simple videos, not once have I ever eard of disablng ransomware... and I'm n Winiows 11 not even Windows 10... I sent a message to support but never received a response with a case number

[marble wind]

@cursive stag onedrive alters the contents of some subfolders of %userprofile% in unusual ways, pick a different recording folder, and make sure it exists

[lucid monolith]

I have, what might be an out of left field question. I'd really like to have my starting screen have all of my clips on twitch play when I go live. Is there a way, other than downloading every clip and putting into a playlist and randomizing which clip is playing, to have the software reference my clips page and play them either in order or randomly?

[marble wind]

@lucid monolith short answer would be "no"

[lucid monolith]

Download and create a playlist then, I assume.

[desert briar]

i think what happened, is i moved a file, corrupted it, moved it back, basically taking up more space, then all the games downloaded files were erased, which could very well mean i lost the data files too

[barren mauve]

im setting up a seasonal overlay with obs and added the credits widget. i noticed that if i size it to canvas in the properties, it does not size up properly and increases the height so part of its off screen. is there a best max resolution scale?

[desert briar]

is there anything I can do in the meantime to stream with somewhat decent setup or no, anyone that knows can answer but if you need context just check what i replied too

[barren mauve]

as a means of troubleshooting, have you tried obs?

[desert briar]

i have not, thats much better for recording

[tardy timber]

Does anyone know if the stream issue within London was fixed? I wasn't able to go live last night and wondering whether it is rectified for tonight? Thanks guys 🙂

[barren mauve]

twitch log in fail?

[tardy timber]

So I'd go live on Streamlabs OBS after I'd logged in via Twitch - but then it wouldn't actually put me live on Twitch itself. I'd tried logging out and logging back in etc. but it wouldn't go further from there. It was working the night before no worries so I wondered whether it was this that had an effect

[barren mauve]

looking at #known-issues its not fixed yet

[worldly kite]

🔴 Cannot Go Live to Multi-Stream on London/Los Angeles servers

We are currently experiencing some server issues that is causing users to not be able to go live to our multi-streaming service. This is currently specific to London and Los Angeles servers. If you are having issues outside of these regions, please reach out to Streamlabs support for assistance.

Status: 🔍Investigating 🔍

HAS THIS BEEN SORTED ???

[ocean roost]

Yes, this should have been resolved

[worldly kite]

Brill I can stream in peace lol

[gritty isle]

What file did you move and corrupt?

[desert briar]

How do I get streamlabs on Android

[desert briar]

a steam file i think

i thinkk

[gritty isle]

Go to the Google Play Store and search for Streamlabs Mobile.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[junior bridge]

When I go live on steam labs in my streamer discord there is no notification that says I went live and the person that set up my streamer discord said he made it to where the notifications would pop up automatically

[gritty isle]

You might contact your administrator and have them check the setup. We have a at to announce when you go live to your Discord but it’s a manual process: https://streamlabs.com/content-hub/post/discord-integration.

[jolly roost]

I paid for the ultra sub but it doesnt register on my desktop client. It keeps asking me to subscribe. What is the soultion to this?

[untold flume]

Streamlabs isn’t letting me sign in through twitch or anything on the desktop app, I’ve uninstalled it twice and downloaded it twice

[gritty isle]

Having issues logging in/the login button is unresponsive?
Your default browser in Windows is causing issues with logging into Streamlabs Desktop. The login popup relies on the default browser set in Windows, so you won't be able to log in if it's blocked. Follow these steps to fix it:

1. Press the Windows key on your keyboard or go bottom left and click the Windows logo.
2. Search for "default apps". It may be different in Windows 10 and Windows 11.
3. Find the default apps section and close Streamlabs Desktop
4. Change your default browser to a new browser. For example, if you're currently on Chrome, you'll want to change it to Edge or Firefox. (Screenshot for reference: https://prnt.sc/48ZdLCQCgi8D)
5. Once you've changed this, reopen Streamlabs Desktop and see if the same issue occurs when attempting to log in.

[gritty isle]

We can’t assist with payment issues in Discord due the privacy and security of your confidential information. Please submit a ticket for assistance: https://support.streamlabs.com/hc/en-us/requests/new

[jolly roost]

Ive tried to submit a ticket it tells me that there is a solution in the threads but there isnt.

It is not a payment issue its the fact that its showing I have the free version on my account despite it also showing I paid

[untold flume]

I’m not understanding this at all, I can’t find a windows key on my laptop

It was installed through google chrome

I don’t know anything about pcs or any of this.

[oak cloud]

Hey! You still would need to submit a ticket in regard to this. I'm not sure what you mean by that "there is a solution in the threads" but the ticket link > subscriptions and fill out that information would get you to someone that can help you

[jolly roost]

I've submitted the ticket but the AI response says this.

[oak cloud]

reply to it again, it means you clicked on an article and said that it was a good article. idk why but the thing is dumb

then it will reopen and someone will respond when they can

[gritty isle]

Just go ahead and submit the ticket. Don’t worry about proposed solutions; just ignore them.

[jolly roost]

Should I send a new ticket then because it just sent me the same response

[oak cloud]

what is the ticket number?

[jolly roost]

751083

[oak cloud]

it's open for them. so you're good

[gritty isle]

Heyo Pupper! Thank you!

[oak cloud]

np

[jolly roost]

Ty

[gritty isle]

For Windows 11: https://support.microsoft.com/en-us/windows/change-your-default-browser-in-windows-020c58c6-7d77-797a-b74e-8f07946c5db6

[untold flume]

That’s not working, I’m turning off my laptop. I’m not finding anything, it’s frustrating me. Thank you for attempting

[gritty isle]

How is it not working?

[untold flume]

When I was looking at default browsers it showed Microsoft Edge. It’s still not letting me log in. I’m getting frustrated and leaving it to my more technology friendly buddies to attempt to figure out

[gritty isle]

Okay, sorry the experience is not great so far. I’d you need assistance later, come on back to this channel.

[untold flume]

I’ll try to, I do thank you for your time and help

[gritty isle]

You’re welcome.

[sudden kestrel]

Hi I am trying to download the Windows version but I am currently brownser using mac,

CAN ANYONE kindly would mind to share the link to DOWNLOAD the software ??

[gritty isle]

If you’re browsing the site on a Mac, then download link will get your the MacOS version. You’d need to visit the site from a Windows PC.

[sudden kestrel]

Exactly that's why I am asking for the link here, cos I dont have a Windows pc with me now

[humble gale]

We can't give it to you, because the link that it would share would just redirect you to mac. you'll need to wait until you have a windows pc

[undone hornet]

I need some help with streamlabs, i need to change Credit Card , to another credit card

[humble gale]

did you actually change bank accounts?

[undone hornet]

What u mean, i have a old creditcard on streamlabs :p

[humble gale]

or do you mean for a payment to a subscription?

[sudden kestrel]

There is a way to copy the URL link to contain the software instalation, if anyone is kind to post it here I'd appreciate it

[humble gale]

is it to pay for something, or to receive tips?

[undone hornet]

to receive tips, to withdraw the money 😛

i have one connected, but need to change that creditcard,

[humble gale]

Then it's not actually your credit card. it's your bank account. if you didn't swap bank accounts, then you don't need to do anything

so, for example:

old debit card to new debit card = no changes

bank of america account to wells fargo account = you need to change

[undone hornet]

i need to swap to another bank account, thats the deal :P, im gonna change it to my sisters bank number instead

[humble gale]

That's what i was asking then cause a lot of people think if they get a new card (liek a debit card) then they need to change. you would need to submit a ticket for that

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1173605643484139591 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[undone hornet]

thanks ❤️

[gritty isle]

There isn’t a unique link for each architecture, sorry. It’s auto rendered depend on what architecture you visit the site with.

[sudden kestrel]

Thanks

[severe depot]

hey all - if I want music that is playing in a scene to fade out during a scene transition, how do I do that?

[marble wind]

@severe depot it already fades if scene transition is set to "fade", but not with audio monitoring

[severe depot]

oh so the monitoring doesn't play the fade for you but the stream will capture it? okay thank you!

[spring trout]

how do i control my stream from my laptop when streaming on a pc

[marble wind]

@severe depot not quite
"monitor and output" has a sanity check and will mute audio if it would result in an echo, "monitor only" will definitely not play any fades, "monitor off" definitely will

[desert briar]

wondering how long it will take for my ticket to be seen, asking because theres no reports of the bug im experiencing and i really would like to start streaming

[marble wind]

@desert briar what bug?

[desert briar]

@marble wind

[marble wind]

@desert briar could you tl;dr that?

[desert briar]

basically everytime i try edit a widget it brings up advanced audio settings

and it doesnt show up on the screen

[marble wind]

by widget, do you mean a streamlabs widget?

[desert briar]

yes

[marble wind]

you can add them as browser sources and customize them on streamlabs' website

[desert briar]

idk how to do that tbh

[gritty isle]

We can’t offer an ETA, sorry.

[desert briar]

no problem, just want to know if im waiting just to hear that its unsolveable

[marble wind]

now's a good time to learn how to add the same widgets as browser sources, then

[desert briar]

yep

[desert briar]

is there a tutorial

[marble wind]

why would you need one? copy the widget url and add it as a new browser source

[desert briar]

i dont know how lol

im completely new and clueless and worried ill break something else if i do something wrong

[marble wind]

hm, that's a tough one
how does one learn streamlabs desktop for the first time?

i never had to, since at a basic level, sld has about 80% feature parity with obs-studio, and i learned obs-studio with their kb articles, does sld have an equivalent of this?

[gritty isle]

Click the + in the Source Selector, choose Browser Source and give it name. Then go to a Widget page, like the Alert Box https://streamlabs.com/dashboard#/alertbox and copy the Widget URL. Then paste that URL in the properties for the browser source.

It’s easier to use the built in Widgets but that’s the issue this person has. He cannot interact with the Widget properties for some reason.

[marble wind]

maybe it's another case of default web browser?

i might be starting to learn issues unique to sld, most prior cases have been ones i've already seen before

[winged kelp]

hey, how do i import my overlay into streamlabs if its a PNG file

[marble wind]

@winged kelp as an image source

[gritty isle]

I’m not sure that’s the case here to be honest.

[winged kelp]

can you show me where to find that

[marble wind]

@winged kelp click + in the sources "dock" > image source

[winged kelp]

i just cant find the sources tab

i just downloaded it so idk how to navigate

oh

[winged kelp]

got it

[rain comet]

guys, I can't stream valorant with game capture

[bleak hatch]

im trying to stream through streamlabs console but my game capture is just a black screen

[rain comet]

which game

[cyan sparrow]

hey how can i cancel this $5.99 pro scam charge every month even tho I don't have pro and never signed up for it?

[bleak hatch]

fortnite

[rain comet]

I have the same problem in Valorant and I'm looking for a solution.

[bleak hatch]

ur on pc tho, i think my problem my be 3rd party related

[rain comet]

i dont think so

[bleak hatch]

nvm im good now

[rain comet]

Can't catch some games

[bleak hatch]

i just restarted the stream a bunch

i also delete the project i was using and remade it

[rain comet]

I tried almost everything and it didn't work

I ran the application as an administrator and changed the compatibility, it didn't work.

dude, calm down, someone will take care of you when they are available. There is no point in making everyone stand up.

[cyan sparrow]

I'm not hugely fond of being scammed out of money by a service I haven't used in 5 years so I'll go ahead and ping people for help 👍 thanks though

[rain comet]

maybe you have another account

[cyan sparrow]

I do not have another account

[marble wind]

@cyan sparrow sending donations through streamlabs signs you up for a recurring charge unless you carefully read some fine print hidden somewhere, you could take this up with your bank

[proper totem]

@cyan sparrow Please do not ping team members directly. You may submit a ticket here and our team will be happy to help:
https://support.streamlabs.com/hc/en-us/requests/new

[proper totem]

Sending tips through Streamlabs does not automatically sign you up for recurring tips or a subscription. You must opt into that.

[rain comet]

I'm torn between breaking the monitor and deleting streamlabs

[proper totem]

We'd be happy to help with any technical issues, just submit a ticket here and we'll do our best to get you up and running 🙂
https://support.streamlabs.com/hc/en-us/requests/new

[rain comet]

How long does it take on average?

I want to ask one more simple question, Is it possible to choose twitch broadcast server?

[proper totem]

I think this is what you're looking for:
https://streamlabs.com/content-hub/post/how-to-change-twitch-server#:~:text=In the Settings menu%2C select,button to save your changes.

[cyan sparrow]

do you always delete the messages if someone comes here asking about scams?

[rain comet]

thank you i was looking for this for a very long time.

[proper totem]

No; however this is a place for community support. Your posts tagging Streamlabs Team Members and alluding to Streamlabs acting in bad faith are not in line with our #rules to ensure we have a safe and fun community.

[cyan sparrow]

knowing my situation and Streamlabs' history I have no reason to believe the company is not acting in bad faith

[proper totem]

In any case, the charges were for a subscription to Streamlabs Pro and if you submit a ticket to us, we'll be happy to ensure you don't have any further unwanted payments and will provide any due refunds:
https://support.streamlabs.com/hc/en-us/requests/new

[rain comet]

My friend, sometimes such problems can happen. Twitch took money from me even though I terminated my subscription, I sent them a ticket and explained the situation, they refunded my money. You can be a little optimistic and submit a ticket and wait for a call back.

[cyan sparrow]

I am both optimistic that I will get my money back and also disappointed in everything I know about streamlabs for the last 10 years, just to now find out they're charging me for a service I 1) did not sign up for and 2) am not recieving

[wispy latch]

@cyan sparrow```md

Special Alerts with Streamlabs PRO

• Once you go PRO you will gain access to an exclusive feature we're calling Name Effects.
• You'll get to pick and customize an effect that will show up on your name in every follow, tip, sub, and resub alert you're in.
• Get alert priority on your tips, skipping the alert queue!

How to cancel a Streamlabs Pro Subscription

• On any tip page via the top-right drop-down menu "manage pro".
• You can cancel you pro via the pro manage page https://streamlabs.com/dashboard#/pro

• If you cancel within 72 hours of subscribing, you will receive an automatic refund within a couple of business days, otherwise contact us.

:arrow_right: Cancel here :link: <https://streamlabs.com/dashboard#/pro>
:arrow_right: More Information :link: <https://streamlabs.com/content-hub/post/streamlabs-pro>
:arrow_right: Contact to cancel :link: <https://support.streamlabs.com/hc/en-us/requests/new>

[rain comet]

Such problems are not always company related, It may also be related to your bank. Many people experience such problems, Just describe your problem through the link given to you and they will find a solution and help you accordingly.

[faint apex]

Speaking of banks, i am looking to change my bank account on my streamlabs. how do i go about doing that?

[north pulsar]

Was trying to get help w/ my streamlabs it is choppy and i've done watched a bunch of yt videos but it is still do it any idea?

[tall vortex]

hello i would like the change the name that appear on my donation page. It is my email that appear i would like to change that. Thank you for the help (this is the third time i copy this text, can someone help me )

[narrow marsh]

Hello

When I record or broadcast live there is a delay in the video. How can I correct that?

[gritty isle]

Do you mean the actual Tip URL itself or the title of the Tip page? If the title, you can do that here https://streamlabs.com/dashboard#/creator-sites#/general. If you mean the actual Tip URL itself, there’s a few you can choose from here https://streamlabs.com/dashboard#/creator-sites#/link-settings.

[gritty isle]

You’ll need to put in a ticket for that: https://support.streamlabs.com/hc/en-us/requests/new

[wispy latch]

@north pulsar This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[gritty isle]

Check out this guide: https://streamlabs.com/content-hub/post/how-to-reduce-stream-delay

[fallen notch]

Hey guys. I have a friend who is having issues streaming Call of Duty. We've been through the settings and set them all to low but it still causes his stream to be an image with sound as soon as he gets into a game/frame drops.

His PC VRAM usage is at about 1/4 of what the game has by default for his PC settings (low/medium settings).

We changed his bitrate to match his internet connection, it's using the Nvidia NVENC encoder and set to "Quality" and "High".

Any ideas what else we can try on Streamlabs?

[carmine kayak]

JOINED TO QUICKLY ASK ONE QUESTION

Does the aggregated chat also sync with a Discord channel for that channel's messages?

[gritty isle]

No. Streamlabs doesn’t have that capability.

[gritty isle]

Is Streamlabs Desktop reporting dropped frames?

[fallen notch]

It is, yeah

[gritty isle]

Streaming to Twitch?

[vagrant mountain]

is anyones streamlabs desktop keep crashing ? mines been down for about a month

[fallen notch]

Yessir

[wispy latch]

@vagrant mountain We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[gritty isle]

Follow the instructions below 👇

[wispy latch]

@fallen notch
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[fallen notch]

Thank you. I'll get my friend to try that and get the results back to you

[gritty isle]

Sounds good.

[carmine kayak]

Thank you! Is that a feature to soon be released? It would make Ultra very tempting

[gritty isle]

I’m not aware of the road map for Streamlabs. If you like, you can submit feedback via a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[carmine kayak]

Appreciate the help

[gritty isle]

You’re welcome.

[sand sierra]

I don’t see the twich vod setting anymore 😭 seems much harder to separate an audio source in my streams

[gritty isle]

Log out, restart Streamlabs Desktop, and log back in with your Twitch.

[sand sierra]

You- are a godsend

[gritty isle]

You’re welcome.

[sand sierra]

Was wracking my brain and trying reddit after reddit for the last 2-3 days, thank you 🙏 truly

[gritty isle]

Glad to be of assistance!

[hoary eagle]

how do i only reset points not the watchhours?

need help..

[tall vortex]

thank you so much my friend

[gritty isle]

For Cloudbot? Sadly there is not a button for that. You’d have to manually edit each user in the loyalty system.

[gritty isle]

You’re welcome.

[unreal girder]

Hello 🙂 I was really hoping that I could have someone help me with some troubleshooting with Streamlabs. I'm having a couple of issues that I haven't been able to figure out

If anyone at all would be kind enough to help that would mean a lot, thank you!

[turbid canopy]

hey anyone there rn?

if so quick question. Say i were to cancel my streamlabs membership. Do I get to keep the overlays I have downloaded or will they be removed from my stream labs right away?

[oblique flame]

why does my mic always change in obs

[gloomy steppe]

im trying to set up paypal tips on my new account since I deleted my last twitch account and im getting this error

fml cant get a reply anywhere

[silk lily]

they must be all wakeing up yet. lol

[gloomy steppe]

i guess ill ask on reddit as well

[silk lily]

well i just seen another one come online

[humble gale]

This is for people to get help from each other. they ahve a ticket link in the #support-info channel taht you can use to get help from someone that works at Streamlabs

but if you contacted support 12 days ago, i would say to resubmit a ticket and make sure to not click on any of the articles. someone else in here i think yesterday did that

[gloomy steppe]

so make a new ticket to wait untill 2024?

[humble gale]

they don't typically take that long, so most likely you pressed an article > said it was good > it closed it

that's what happened to someone else in here and that's what they said happened

i guess it's easy to do that 🤷‍♂️ that's why i was suggesting what i suggested

[gloomy steppe]

okay i contacted support again

[silk lily]

quite while back i was getting droped frame rates an disconnects an some one from streamlabs crew had me do a internet speed test to see what the upload speed was since my internet speed was out runing my wireless router an it was 11 years old she recommned me getting a new wireless router an come back an do another internet speed test for upload. i got a new wireless router.

[humble gale]

did you run a new test to see if you're getting what you pay for?

[silk lily]

no . she sent me a link last time

[humble gale]

i don't see any messages from your discord name?

[silk lily]

it would've around sometime back in the summer time

[humble gale]

was it in a special channel or a different channel before? maybe that's why

[silk lily]

i had ultra before

[humble gale]

that's probably why then. Idk what link they would have sent you though other than something you can google for a speed test

[silk lily]

i rember talking to you about droped frame rates an disconnects before

[humble gale]

maybe. i talk in here a lot

[silk lily]

you probaly rember me by another name as badradboyzz or badradboyz's

[humble gale]

TBH i see so many names that i don't remember people unless they're in here all the time

[silk lily]

i can run a internet speed test on my wireless router

[humble gale]

yeah you just can google "speed test" and you can run one from there or one of the websites it reccomends

[silk lily]

it has that setting in there to do that

[humble gale]

like this one: https://www.speedtest.net/

[silk lily]

upload to that link says 1.27 but when i do it in the wireless router it says 24.3 upload

[humble gale]

do you have any firewall/antivirus running?

[silk lily]

norton an windows firewall

[humble gale]

so it could be norton being wonky. I would try turning that off (keep windows firewall running) and try it again

[nova ruin]

I created a Streamlabs account and signed up for Ultra.
I’m trying to change the connected YouTube and FB account for multi streaming but I can’t find the option to do that.

[silk lily]

same thing

the new wireless router is a mesh 6

[humble gale]

it may not be the router, but the speed tests online should show similarly to what your router is

so idk what is causing that to happen. you can try something like fast.com to see if it is the same or not and wha tnot

[gritty isle]

What exactly are you wanting to accomplish? Switch YouTube and Facebook channels in your Streamlabs account?

[silk lily]

that one showed differntly. upload 6.8

[humble gale]

it's still very different from your router so maybe you're running something on your computer like an optimization software, etc. so trying to make sure that all that stuff is turned off is good because it can mess up some stuff

[silk lily]

i just went to a differnt one google fiber an it showed upload 10.2

[humble gale]

that's still not 24 though (like your router is showing)

[nova ruin]

Correct

[silk lily]

i tried 2 other speed tests an those are 24.2 an 24.3 for upload

on 2 differnt sites

[gritty isle]

Which one is the Primary? Meaning which one did you log in with at Streamlabs for the very first time?

[sudden radish]

I just tried using Streamlabs to livestream on TikTok. The image quality when streaming is very blurry. I have a powerful computer setup (i9) and a good network connection. The camera input is Sony A7R4 + ATEM Mini Pro. I'm using the regular, free version of Streamlabs. If I upgrade to the Ultra version, will there be any improvement or difference?

[nova ruin]

I believe it was facebook

[brazen rampart]

Is it possible to stream vertical without using dual output? My streams lag when using dual output

[nova ruin]

Would it be better to create an account via email and then add the accounts after that?

[gritty isle]

No, don’t create more accounts. If Facebook is the primary, you’ll need to submit a ticket to swap it out with another Facebook account. For YouTube, you can unmerge that then merge the desired channel. To submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new

I would switch out the non-Primary channels first before submitting the ticket.

[nova ruin]

I’ll try that, thank you

[gritty isle]

You’re welcome.

[civic ingot]

hi i need help about the alert box. I'm using the browser source for alerts but the sound it's not working. Sounds are from streamlabs dashboard ( name = bits ) but i can't ear from dashboard or streamlabs desktop. I saw all my audio setting ( muted or not , output or not ecc... ) but i won't work. On the internet source the option control audio by streamlabs is on

[desert briar]

Hi, I need help🥲why are my commands not working on YouTube? Streamlabs does not appear in the chat and does not execute any commands or messages. I have the feeling that streamlabs is not properly linked to my YouTube. I have activated the cloudbot and have also given streamlabs mod….On twitch Everything works.🤷‍♂️

[gritty isle]

Change the audio monitoring to Monitor and Output

[proven rover]

I'm issues with my notifications , they seem to cause my stream to drop frames. This never happened before and only just started doing it recently . Is there an issue with obs / slobs ????

[gritty isle]

Make sure you set Streamlabs as a standard moderator and not a managing moderator. Also note that Cloudbot only works with Public streams.

[wispy latch]

@proven rover ```md

Having issues with Dropped Frames?

• Dropped frames are a notification that let you know that something is wrong with the network or internet connection you are using. There can be several different causes for this issue.
• To start troubleshooting this issue, we would recommend:

1. Restarting your router/modem
2. Disabling your LAN adapter and re-enabling it {Link 2}
3. Changing the ingest server in Settings > Stream of Streamlabs Desktop (do not use Auto)```For further steps please see our Content Hub article here:
   :link: https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality
   Disable and enable LAN adapter:
   :link: https://www.windowscentral.com/how-enable-or-disable-wi-fi-and-ethernet-network-adapters-windows-10

[shrewd mauve]

Hi, any recommendations for a decent, cheap GPU and capture card for a separate streaming PC for 1080p60, source coming in via a gaming PC? Should be able to combine and encode a webcam/game source feed, multiple stream alert feed animations. This might go into an old AM4 Ryzen 1st/2nd gen build hooked into symmetrical gig fiber

[turbid canopy]

Say i were to cancel my streamlabs membership. Do I get to keep the overlays I have downloaded or will they be removed from my stream labs right away?

[shut folio]

what is the best setup for streamlabs to do reaction videos?

[gritty isle]

I don’t have any information on this, sorry. Please submit a ticket for further assistance: https://support.streamlabs.com/hc/en-us/requests/new.

[old needle]

when is game capture gonna work again?

[agile owl]

game capture works, what are you trying to capture?

[lone ibex]

Not sure I saw anything for this but curious to know if there is a fix or known issue or I'm completely missing the mark here. My alertbox on the desktop version allows options for all different alerts and to customize them. However, through Streamlabs website I'm limited only to Donations, Merch, or Twitch Charity Donations.

[old needle]

stream avatars

is not working with game capture after last reset

[gritty isle]

Are you logged in the web site with your Twitch?

Or did you log in with your Streamlabs ID?

[lone ibex]

Yup that was the problem. I was on my Streamlabs ID instead of Twitch. Makes sense now

[gritty isle]

You’re welcome.

[lone ibex]

Appreciate the help!

[zinc ravine]

I'm unable to use game capture for some reasons,

[nova ruin]

How do you unmerge? I looked at the app and the web and I go to multistreaming and can't disconnect the current youtube channel? or disconnect any platform for that matter

[desert briar]

Thank you sooo much!!! It works🤝

[gritty isle]

Go here https://streamlabs.com/dashboard#/settings/account-settings/platforms on the Streamlabs web site. Just don’t log in with the channel you want to unmerge.

[gritty isle]

You’re welcome!

[nova ruin]

you're a gentleman and a scholar, that worked. thanks!

[storm oracle]

Am I able to get help with something regarding Paypal not being able to connect at this time?

[gritty isle]

You’re welcome!

[gritty isle]

For assistance with that, please submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new. Please include the error message you get or a screen shot of the error.

[storm oracle]

I had submitted a ticket at about 1pm eastern (3 hours ago) how long does it usually take for a response?

[gritty isle]

We can’t offer an ETA, sorry. Keep an eye on your email for a response.

[storm oracle]

Okay! Thank you!

[wooden bone]

Hey I got a question and I hope someone here can help! I use streamlabs console, and Im using the streamlabs dashboard alert box editor. I set up animations and the animations work but the sound doesn't go through with the alert. Does anyone know how to fix this or wht the issue could be?? I stream straight from my xbox to streamlabs console.

[gritty isle]

Go here https://streamlabs.com/dashboard#/recentevents on the Streamlabs web site and make sure the alert sounds aren’t muted.

[wooden bone]

MAN you've saved me from such a headache! Thank you lol that was it

[gritty isle]

You’re welcome!

[slender prairie]

Hello everyone. My issue is that my alert box in SLOBS in only working on test and not on actual stream as well as my mini feed in not refreshing since the last time I streamed (9 months ago). I have tried everything and still can't find a solution. Thank you in advance.

[vale dragon]

so my mic is being picked up by mic and desktop causing an echo even though I have them set separately to capture each source

I'm using a hyperx quadcast microphone

[dim lark]

Is Dual Output bugges on Slabs?

[gritty isle]

Hop over to #ultra-support for assistance.

[gritty isle]

For the alerts…

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting. Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page. Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused. https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[gritty isle]

For the Mini Feed no updating…

Refreshing the connection between Streamlabs and the platform will resolve this.

Please follow the instructions exactly in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account. Don't skip the log out steps! To log out of the Streamlabs web site, click your PFP in the upper right corner of the web site and choose Log out. See the image below on how to log out in Streamlabs Desktop.

👉 NOTE: This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/ won't trigger a new alert.

👉 NOTE: The guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉 NOTE: You must not be live when you follow this guide. So if you’re live, end the stream first.

Log out/Log in: https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

👉 IMPORTANT: Once you have completed the guide, go back to the Streamlabs web site https://streamlabs.com/dashboard#/recentevents, click the Live Actions tab, scroll all the way to the bottom and click the Reload Widgets button. Then launch Streamlabs Desktop and log back in there.

Live Actions tab: https://cdn.discordapp.com/attachments/603713631690948653/1180569704549589032/image.png?ex=657de637&is=656b7137&hm=d2b039712e80042b9a6dfdb85cf400af9d3a46fbbb137f3cbaabcadab8898ec7&

[lethal fog]

does anyone one know how to get your alerts back had to factory reset my pc but spent hours making alerts now there gone they were just on there like i cant find my scenes or anything

[tall brook]

Guys any idea , when I try to redeem from the loyalty store through the tipping page , OBS only shows the default gif and sound ..

[oblique flame]

why does my mic always change in obs after pc rr

[lethal fog]

💀

[regal wharf]

hi

i do need help