technical-support

[humble gale]

cause there should be a warning there that is saying that the URL is blocked. URL that says that is because whoever is the originator of the URL broke Streamlabs ToS

[autumn basin]

hi, i have a little problem, idk why the chat that shows in the stream it just disapears, and i have the option of always show messages, can anyone help me ?

[hushed surge]

no, I'm not seeing an error. Where do those display on the mobile app? StreamElements overlays are blocked?

[humble gale]

at least before it used to say "browser unsupported" or violation of ToS. but yeah, StreamElements doesn't work

[humble gale]

i would probably submit a ticket

[hushed surge]

okay, thank you

[wispy latch]

@spring merlin If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[proper kestrel]

hello anyone here to help?

[vague dragon]

i need help 2

[humble gale]

the ticket link is in there. that's how you would talk to someone from Streamlabs

this is just for if people in the community can help out

[proper kestrel]

rubbapuppy?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[agile owl]

@proper kestrel up there ^

[proper kestrel]

anyoine know why monitor and putput not working anymore using streamlabs?i want to hear gameplay audio on pc

[gritty isle]

Switch your audio monitoring device to something else then switch it back to the right device.

[proper kestrel]

@gritty isle i have tried all that think new update does not allow monitor and output

[gritty isle]

It should. You might need to make sure that all your audio settings are good as well. I know after the most recent windows updates, I had to go back and select my Desktop Audio and Microphone devices.

[hollow crown]

I´ve a problem with my feed.. I don´t see any new follower ore action in the feed.. Twitch is not transfering anything to streamlabs... Can you help me? (Relog tryed)

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[proper kestrel]

ok @gritty isle i will check that

[hollow crown]

thank you @gritty isle i will test it

[native iris]

hey peeps i keep getting a crit error almost everytime i close out when im done streaming anyone know why that is

[misty crater]

I NEED HELP

@gritty isle

[gritty isle]

State your issue. And please don’t ping me directly. I will assist as my work load permits.

[misty crater]

i cant see the another windows help me

[gritty isle]

Try checking the capture method.

[misty crater]

ty

[flint perch]

Streamlabs is so jacked up for me right now. Stream has been causing my PC to crash right around the hour and 30 minute mark, and now some of my widgets aren't working/not visible at all. So confused and frustrated lol

[flint perch]

Literally getting the same thing and ever since that started happening, my PC has been crashing about an hour into streaming.

[humble gale]

That means it's crashing on close. I would try the suggestions in the guide (https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide) and if nothing works to reach out to their team in tickets

[humble gale]

I would also do that ^^

[flint perch]

Following these steps

[worldly stag]

I came here to ask the same Question

[flint perch]

Yup. Haven't been able to stream past like an hour and a half since this. Uploading bug information to them now. Widgets aren't even working now. So strange.

[orchid flax]

sorry for the trouble. Please open a ticket with the log and the team will get back to you.

[flint perch]

I submitted a ticket on the website with all the info. Thanks!

[quasi quiver]

i need help somehow when ive been doing this it wont let me do the credit card info thing

like i type in the right stuff and it just goes right back to this

so pls help cause this is getting annoying

[humble gale]

from teh error there it looks like you need to reach out to the team specifically via a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[autumn basin]

hi, i have a little problem, idk why the chat that shows in the stream it just disapears, and i have the option of always show messages, can anyone help me ?

[quasi quiver]

i already got a ticket before because the thing wasnt working

and after i did it all it still didnt work

so idk whats wrong

[odd bear]

Can u create a multi scene projector ?

[rose marsh]

hello, I need to resize the chat widget, to get it fit in that : (the smol box)

[quasi quiver]

would geovista debit cards work on tipping

or no

[hushed surge]

have you tried submitting a support ticket using the link you were sent earlier? you will probably get help faster as this is just community support and volunteers are doing their best but may not be able to help always

[still stump]

I keep having this issue too! Only way I've been able to fix is by deleting my source and re-adding it!

[spring merlin]

FIxed it

[tall talon]

hi guys

can someone help me with my starting soon bg?

im trying to add a text to it and i cant figure it out

im pretty new to streamlabs so im not exactly an expert

[topaz rover]

@tall talon
There's a text source. Add it to your scene and configure it, then drag it to the position where you want it to appear.

[tall talon]

i managed to figure it out

thank you

[solid glacier]

how do i go live

[gritty isle]

We have a great getting started guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[quasi quiver]

oh thats easy

if you want to go live/at the bottom right corner

you will see a live button press that and then type in the title name and put a thumbnail and change the settings to what you want it to and the press the button on the bottom

[wispy latch]

@oblique girder
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[flint perch]

Is there a way to copy the vertical output OBS settings and using it for all my scenes? Or do I have to adjust every scene with it's own vertical output? I have several different scenes that I'd like to use the same configuration with

[rustic kayak]

why is the chromakey option not showing up inmy camera filters?

[warm prism]

Hi I would love some help. Everytime i get a new follower on twitch i do not get any alert. Ive tested all of them and they work but cant seem to get a alert when someone follows. Also where it says my last follower below my facecam it doesnt update as well. can anyone help me

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[ripe crypt]

hey - streamlabs obs desktop app (on mac might I add) won't let me log on via twitch - it only has the options for Streamlabs, YouTube, Tiktok, Dlive and NimoTV

[random basin]

That is very odd... Can you please screenshot it and post it here?

[ripe crypt]

of course

this is my login screen

[random basin]

You most likely have recording only mode enabled! Go into:
Settings > General > Uncheck the "Disable Livestreaming Features"

[ripe crypt]

ah! i think i remember doing that, thanks for the heads-up!

[ripe crypt]

worked! thanks buddy :D

[random basin]

You welcome, have a great evening.

[ripe crypt]

ok so one more thing - my desktop audio source isn't picking anything up

[random basin]

https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac

check that out

[ripe crypt]

thanks

[hallow aspen]

hello i just created a new twitch account and im wondering if there is a way to transfer from my old account to my new accout so i dont have to rebuy ultra and transfer my scenes

[wind estuary]

Anyone know how to turn off "Read out Loud" bits / donation alerts? I'd like it to be quiet again but cannot find the option. All I found so far is reducing volume to 0% but I think, not sure, I think it's still being read when I hit the Test button because I hear the AI Voice say "This is a Test bit Alert"

[umbral wind]

Hello, I made a second account, and when I logged into it tonight to see about streaming, I noticed all of my Scenes and settings had disappeared. I logged out of my new account and back into my old account and all my scenes where still missing.

Did I lose my scenes for good? Am I going to have to recraft them all and the settings all over again? Or is there a way for me to find them and add them to my new account?

[wispy latch]

@crude sentinel
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[near thicket]

I know how it is, in audio settings set output and input to default, save, and exit, when you enter it is already solved

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[vague dragon]

Hello, my alert boxes aren't coming up on my live stream when people follow but they are working when i click test follow on the streamlabs website. I've also tried adding them as both an alertbox and a browser source.

[brazen glen]

same provlem here, do you have any fixe yet or do we need to wait

[gritty isle]

@vague dragon @brazen glen Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[zinc shore]

Hello 💙 I Need Help With Streamlabs AudioMixer Please And Audio In General

I Recorded My Stream And My Game's Sound Or/And My Voice Were Echoing

I Have A Logitech Speakers And A Mic

[icy echo]

hi guys i need help with splitting audio im using the application audio capture. everything but the music works it use to work but now it just wont work ive removed it and re added it ive logged out i cant think what else i can do can anyone help? thanks in advance

[unreal shuttle]

hey can anyone help please, when im not streaming with slobs my cursor is fine in full screen games, the second i open slobs the mouse cursor disappears and I cant see it, but the stream can, i have capture cursor checked, and its frustrating to try guess my way around menus

[fallen notch]

Hey everyone. A friend of mine got an error mid-stream

`An error occured with the output. Please check your streaming and recording settings

System error message:Encoder Nvidia NVENC H.264 (FFmpeg) is taking too long to encode (timeout: 5 seconds).`

Any idea what this is and a fix?

[desert briar]

how to sumbit a video to media share

[pastel ruin]

Is there a way to re-order the channels in the audio mixer?

Mine don't even seem to be in alphabetic order, and I can't find any interfaces / config windows that will let me re-order them.

[sonic minnow]

someone know why my game capture dont connect to my game

just stay "looking for game to capture

pls help!

[stuck bone]

ANYONE KNOW WHY THE CHATBOX IS BROKEN?!?!?!

[stuck bone]

try using display capture

[sonic minnow]

then the half screen are black and half game

[stuck bone]

make it smaller till it fits

[slow sapphire]

I know right??

I tried using various different chat boxes on YouTube and it won't work not even just streamlabs

[stuck bone]

I KNOW I AM LITTERLY WATCHING A TUTORIAL RIGHT NOW GUESS WHAT IT DOESNT WORK LIKE BROOOO

[slow sapphire]

None of them work it's not a problem with your recording or streaming software it's not a problem with the widgets I don't think because I've tried like a dozen different ones

I think it's YouTube, but nobody else is talking about this and I don't know why

And I see other people using streamlabs and other chat widgets just fine so I'm just as confused trust me

[sonic minnow]

not working

[kindred karma]

I HAVE A PROBLEM the audio doesnt appear anymore , how can i make show in the right to see if it captures or not

[little bear]

does anyone know why my streamlabs wont connect to my twitch chat or doesnt update the followers and subs and doesnt give me the alerts

[kindred karma]

if they have the profile set to private wont update the subs

[little bear]

the accounts arent private tho

its like streamlabs is connected to stream but doesnt update my stats

[kindred karma]

are you sure ? i also have this , and somebody else subscribed and worked , but on normal people didnt work

[little bear]

it hasnt done it for the past 2 people and they both stream

[kindred karma]

reconect and disconect

[little bear]

ive tried

[kindred karma]

how to make reaper the audio tab in the right ?

[thin kestrel]

I'm trying to start my stream through stream labs to twitch and it's not working....on the streamlabs console website it still says I'm offline? Can any help me plz

I'm on an xbox

[agile owl]

you got a streamlabs console sub active?

[lavish prawn]

I have 4k 90fps replay, 300max time, and it saves only 44 secs max even if it record more than 300, how to fix?

[lavish prawn]

always random time but not 300secs

and size around 500mb always

[random basin]

Do you have the size restricted?

if it is always capping at the same file size

is because that is the cap

I dont use the recorder option so I am not sure, but try to fiddle with the size option if there is any

[lavish prawn]

now again 44 secs and 486mb

[lavish prawn]

no size option

[random basin]

What are the options you have sellected? Can you show it please?

[random basin]

whats the recording codecs you are using?

[random basin]

I am pretty sure that is about the rate control, let me search as one team member once told me about this

OK, so that is a limit on the feature

The replay buffer is limited to 500mb

[lavish prawn]

how to disable?

[random basin]

You dont

[lavish prawn]

Ok I will just download OBS not this fork

obs doesn't have limit 500

[random basin]

I am not sure if the OBS one is uncapped to be honest, need to test it too

That is the beauty of technology friend, if one product doesnt fit our needs, there is always other options 😄

[paper inlet]

Hey folks, I'm recording for YouTube with a co-host and we can't seem to figure out how to monitor all audio in both sets of headphones

I'm using 2 blue yeti mics but streamlabs only lets you set one device for audio monitoring for some reason

I can get headphones to hear myself and the game audio, but not them, or the other way around

[green root]

Any reason why cloudbot won't import nightbot? I queue it, it says it'll take a few minutes, then it never imports

Also sorry if it's been answered already a million times, I'm new and impatient

[surreal slate]

You know what we need, is a way to use dual output without having to dual out put. Hardly anyone has a stream key for Tiktok, but that vertical layout is awesome. You can just crop that area for TikTok Live Studio and it's perfect.

[surreal slate]

Did you Mod it?

[surreal slate]

Are you ihe same room?

[paper inlet]

No mods, we're in the same room

[spring hull]

I seem to be having issues with my minifeed, it isn't updating info

[wary solstice]

Man, I am having the worst time over last few months with streamlabs, I had it set up some years ago, moved to Stream Elements and just came back. After reconfiguing everything , my timers , alerts and overlays dont seem to work and I cannot figure it out. I want to get ultra to multistream but I cant be messing with that until I get this to work. Any ideas, buttons is on for cloudbot, added as mod on both YT and Twitch, no timers are working, when I redeem something from loyalty store, the redemption comes up in chat, but the stream perk does not. I am having mad probs ha, anyone have any broad suggestions

Is there a way that all my data etc can be removed , all settings etc and I can just try again?

[sick badge]

NEED HELP!! So recently when i start SLOBS my Screens turn dark and fans start spinning.
So basically SLOBS is destroying my GPU (driver). Whenever i start SLOBS and open a game my gpu just crashes like in the description. However the worst part is, after restarting my pc the problem still exists my GPU crashes whenver i open a game.

So I ran a benchmark to check it its a GPU issue and yes it seemed like it. So i cleanisntalled the GPU (via ddu) and than run a benchmark again. No crashes everything seems to work, every game works. EVEN streaming on OBS (not slobs) works just fine with nvenc and without it.

Than i thought damn its all working, so i opened slobs again and the same issues started instantly. I had to cleaninstal my GPU again and after that everything worked fine.

The only possible explanation is that SLOBS bricks my GPU Driver or something and this is unforgiveable, people having the same issue as me could think there GPU is broken and even buy a new one, i was at the verge of doing it. I really wanna stream on slobs cause of my settings and so on.

Hopefully someone can help me PLS!!! Thank you

[umbral latch]

Hello, i stream from xbox and event with the extension on the website on twitch, i don't suceeded to activate my alerts. Does someone know how to do ?

[warm widget]

I've got an interesting problem

I have an image, lets call it image.png

if I close SLOBS, edit image.png a little, then reopen SLOBS, suddenly the source is being pulled from Appdata/Roaming and it doesn't have my updated image

Can I stop SLOBS from caching this kind of stuff?

[autumn basin]

hi, i have a little problem, idk why the chat that shows in the stream it just disapears, and i have the option of always show messages, can anyone help me ?

[stable turret]

PROBLEM: I try to use my mic on two different streaming platforms at once. It works but it removes my filters on the mic from streamlabs when i do this. How to fix this?

[tight snow]

@pulsar blaze No self promotions, see #rules

[atomic turtle]

Evening all. Just launched my Streamlabs for the first time in forever. Went through and cleaned up scenes, but I can't find my overlay I had before to setup a new scene. Where can I find all of my previously installed overlays?

[silk marsh]

How do I stream from Xbox using Streamlabs to YouTube

[gritty isle]

You’d have to have a capture card in your PC or Mac.

[silk marsh]

I do, it works on OBS but not Streamlabs

[hushed wind]

so im streaming rn and im attempting to add points and watchtime back to myself after resetting data but everytime i attempt to add points back to myself i get this message > Unable to find sirzapurr(my twitch account name)

Please if someone knows a solution, send me a DM or reply. Thanks.

[quick delta]

Is there a way to get all chats in one place while multistreaming?

Like how recent events show all events from all platforms.

[cunning leaf]

are you found any fix ?

[desert briar]

When delete streamlabs account ?

[civic moon]

Good morning can anyone help me ? I'm having a double audio issues in my stream . Im using the steel series arctis nova pro wireless and the elgato wave 3 mic phone with a elgato HD60X capture card

[gritty isle]

If you reset the database, then there is no data in it and thus you can't addpoints to yourself as that entry in the database no longer exists. You would need to watch your own stream for a bit so the system can add you back into the Loyalty database.

[gritty isle]

Yes, if you are multistreaming, Chatbox will show chats from any platform you enable when you go live.

[gritty isle]

Can you elaborate on that?

[quick delta]

Is there a way to pop it out?

[gritty isle]

You mean the embedded chat dock? If that, then there isn't a way to do that. Do you have only one monitor perhaps?

[quick delta]

I have 2 monitors technically but everything "lags" when I have the streamlabs desktop running in the foreground. I have to minimize it to make it smoother

[gritty isle]

Do both monitors offer a way to change their refresh rate? If so then I'd set the refresh rate on both monitors to 120Hz and that should solve your issue.

[wispy latch]

{1}

# Running multiple displays with varying refresh rates and experiencing lag?
1. < only available in Windows 10 version 2004 and later > Click on your Windows Start Menu and search "Graphics Settings".  Then enable the toggle on for "Hardware-accelerated GPU scheduling" < Link >.  You will need to restart your PC, but this should help with this issue. 
2. You can disable the stream preview on Streamlabs Desktop so it does not show the preview of what your stream will see. You can do this by right-clicking next to the preview and click on Enable Performance Mode.  
3. You can place Streamlabs Desktop to run on your higher refresh rate monitor, but then you wouldn't be able to see it since your game/application is most likely also going to be running on that monitor.
4. If you have an Intel CPU - you can enable onboard graphics in your BIOS to allow your PC to be able to use both integrated graphics AND your GPU. then, you can plug your lower Hz monitor in to your Motherboard and keep your higher Hz monitor plugged in to your GPU and that would resolve it.  
5. You can buy another monitor to match your desired Hz.
6. You can reduce the higher Hz monitor down to the lower Hz monitor.```
Link :link: : <https://i.gyazo.com/12e7ff783c4c1df7e2c6c709c9c29a3d.png>

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[quick delta]

I have them set at the same refresh rate. It's more of a CPU GPU limitation. It's getting maxed when streamlabs is open

[gritty isle]

If you have higher than normal CPU usage with just Streamlabs Desktop open, it could be a corrupted scene or source. I'd create a new scene collection (not jsut a new scene), and in that scene collection create one scene and just add game capture and see if the CPU usage is better. If it is, then manually rebuild your scenes and sources in the new scene collection and use that one and then remove the old one when you're comfortable with the new one.

[quick delta]

Thank you. 😀

[gritty isle]

You're welcome.

I'd also make sure that your GPU drivers are up to date. Sometimes a clean install of those drivers helps as well. I'll trigger the bot to give out that information as well.

[wispy latch]

{1}
Please perform a clean install of your GPU Drivers. Once you've completed them, you will need to restart your PC.

# NVIDIA Users: https://www.nvidia.com/en-us/geforce/drivers/
- Enter your specs to search for the driver correlating to your graphics card and operating system.
- Download the driver > select "Custom installation" > check "Perform a clean installation"
- NOTE: The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)```
```md
# AMD Users: https://www.amd.com/en/support/kb/faq/gpu-601
- After downloading the AMD Cleanup Utility, locate the file and double click on the AMDCleanupUtility.exe
- A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose.
- The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.
- NOTE: During the cleanup process, the display may flicker or turn black for a few seconds. This is normal while driver components are being removed.```

[pseudo vortex]

Is it possible to multistream with slabs mobile? (using the ultra plan)
and is it possible to edit the disconection protection scene?

[desert briar]

I can't find a tutorial anywhere to stop and replay videos from YouTube or hard drive while streaming, in a scene. Does anyone know please?

[gritty isle]

If you have an active Streamlabs Ultra subscription, then yes, you can multistream with Streamlanbs Mobile. There isn't a way to change or modify the disconnect scene.

[pseudo vortex]

And I can see the chat for all plataforms that are restreaming with the same chatbox?

About the disconnected scene. Can you show me how is it this scene?

[gritty isle]

Yes.

[gritty isle]

Its display automatically if there is a disconnection.

[pseudo vortex]

but how it lookslike? Since Im gonna try irl with the ultra plan, if the connection drops I wanna put a custom message for this scene and maybe clips while the stream doesnt go back

[desert briar]

How can I interact with videos like this streamer here? https://www.twitch.tv/leftflankvets
How do I create videos that I can stop and play?

[pseudo vortex]

use the media request

[gritty isle]

There's not a way to edit that, sorry. I've not streamed via mobile in a long while so I can't recall what it looks like.

[pseudo vortex]

if you're talking about only putting a youtube video on the scene, just create a browser/windows capture source

[gritty isle]

https://streamlabs.com/content-hub/post/introducing-disconnect-protection-on-mobile

[pseudo vortex]

im gonna read it, ty
Do you know if its possible to use hevc encoding to consume less data?

[gritty isle]

There aren't the usual encoders in Streamlabs Mobile like there are in Streamlabs Desktop. Mobile devices just don't have add in video cards like you can install in a PC.

[pseudo vortex]

sorry I mean, if its RTMP / SRT compatible to consume less data. Like SRT is only for IRL stream

[desert briar]

It doesn't show me any buttons where I can stop the video or type it into the command line. Is that on purpose?

[pseudo vortex]

you dont controll it on obs. You just show. and control on your pc

[pseudo vortex]

yeah srry. I said wrong. I mean if its SRT compatible or only RTMP

since this SRT its mostly used for IRL stream that consume half of data plans (4g/5g) when compared to RTMP

[desert briar]

I'm a stupid boy.
When I start the scene, the video automatically starts on Streamlabs Desktop. Where do I control it, because the file isn't even open on my PC.

[gritty isle]

Believe its RTMP only.

[spice tide]

Hellooo

I need some help with my Streamlabs

I cant get my alerts working unless I click on something

[nova python]

hello !

[spice tide]

Yo!

[gritty isle]

If Unlimited Alert Moderation Delay is enabled, that’s your problem. With this setting enabled you just manually approve every alert before it it presented. I would disable that setting.

Go here: https://streamlabs.com/dashboard#/alertbox

[spice tide]

THANKS!!

[gritty isle]

You're welcome!

[faint steeple]

Having a hard time with widgets when multistreaming. For example, the follower goal widget: is there a way to set it up so it shows a YouTube subscriber goal and also a Twitch follow goal?

[spice tide]

Do you know what exaclty Unlimited Alert moderation delay is?

[gritty isle]

That's really not possible since they are the same widget.

[naive ocean]

Is there a way to exclude mic audio just from a recording but keep it in the stream?

[gritty isle]

What it does is make the strreamer or an approved moderator go to your Dashboard an approve each alert before its presented on stream. If the alert is never approved, it won't be presented on stream.

[spice tide]

Should I put that on 0s?

[gritty isle]

If you're not wanting to use that feature, just disable it. Like in my screen shot. Be sure to click Save Settings at the bottom of the page.

[naive ocean]

I want to have just game audio in the recording, but also to be able to speak to my viewers when streaming.

[faint steeple]

So how does the widget choose which of the two metrics to look at? You can't specify in the settings.

[gritty isle]

It uses what ever platform you're logged in with when you configure it. Not ideal and I wish they were separately names but its what we have.

[faint steeple]

You mean when I configure it on the dashboard? Or does it look at what platform I'm logged into in Streamlabs when I am streaming?

[gritty isle]

From what ever you pick on the Dashboard when you go to configure it.

[faint steeple]

Ah, thank you! Dunno why I didn't see that specific YouTube subscriber goal widget

[gritty isle]

You're welcome!

[faint steeple]

I'm assuming the Chatbox and Alerts widget do display information from both Twitch and YouTube when multistreaming though, right?

[gritty isle]

Correct.

Pro Tip for the web site, if you click your PFP, you can then switch to other channels you have merged into your Streamlabs account. That let's you quickly configure widgets.

[faint steeple]

Yeah, I've played around with that but its a little confusing. If I log in to the YT one and change the widget, the saves carry over to when I switch to Twitch as well

[gritty isle]

Yeah. Sadly, that's the rub with the Follower goal.

[hollow isle]

hi

[blazing dune]

So for some reason i cant use the donation button, but i was able to last week, i tried on 2 different sites and 2 different devices

[winged merlin]

hi

why doesnt discord detect my twitch streams? for example in servers that have a notification when people are live

it detects it in some discords and others not. maybe its discord related? im not sure

[maiden ivy]

Is there a way for different alerts be in different locations? Like having follows be in the top right but donations in the top left

[azure ocean]

yo

anyone know why the delay between subscribers and popups is so huge?

[gritty isle]

Because the API from YouTube is slow.

[azure ocean]

there's no fix?

[gritty isle]

Nope. YouTube would have to improve the API. Unless you're a YouTube employee who works in that department. there's nothing you can do about it.

[ruby parrot]

https://gyazo.com/70cf2b24a55aefd504273f01d704aff8

hi there facebook and youtube is not connecting

it says successfully connected to stream labs but i t still shows connect and when i go to live stream it doesnt show as an option there yet

i logged out and logged in, closed and reopened app but nothing

https://gyazo.com/f812f5925a6cdebada0f76fb4a5378e7

oh i just tried to connect youtube and i got this

Showing results for 127.0.0.1 refused connect
Search instead for 127.0.0.1 refuse connect

The error "127.0. 0.1 refused to connect" is misleading, and just means that no app was listening on the port, so the connection didn't work.

oh i see they are linked on another account and i cant even unlink them, it says to me i must go ultra, i just bought ultra on my new account, how can i remove them from my other account ?

[gritty isle]

Yes, but its a bit complicated. You'd have to not use the built in Alert Box Widget and instead use separate Browsers Sources.

1. Go to the Alert Box Widget page on the Streamlabs Website: https://streamlabs.com/dashboard#/alertbox
2. Click the Filter Events button (upper right) and uncheck all the ones you don't want. Like for example only leave Follows.
3. Now copy the Widget URL and add a Browser Source and paste in the Widget URL.
4. Repeat steps 2 and 3 for as many times as you desire.

[gritty isle]

If they are not the Primary, you'd have to log into that account and unlink them there. If they are the Primary, and you don't care about the data in that account (scenes, sources, widget preferences, merch store items and history, donation history, etc), you can request that account be deleted and then you could merge in the correct account.

[ruby parrot]

how do i request that please ?

[oblique flame]

does multistream allow you to stream on kick / twitch / yt / tiktok ?

[gritty isle]

You'd have to put in a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Yes, you can add Kick as a Custom Destination.

[ruby parrot]

what if i just delete the account fully ? is that an option ? to avoid having to do the whole waiting for email proccess thing ?

[gritty isle]

You'd have to log into the account you want to delete, then go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and click this link...

And remember, there's no going back so be sure you have the right account. 😉

[ruby parrot]

ty ❤️

[gritty isle]

You're welcome.

[fickle lichen]

Ban plz
Edit: ty

[gritty isle]

They're gone.

You're welcome. I should have realized sooner.

[whole dagger]

My alert often hears the repeated sound, but the subscriptions and bits don't, does anyone know what's happening?

[ruby parrot]

hi sorry to bother u but i have succesfully connected everything but its not showing on facebookf or some reason https://gyazo.com/5d0e24c2bf1950e83ab013292b116498

is there any otehr sepcific seting i must do ? its perfectly connected

[gritty isle]

Facebook Studio will always show that. Mine always has. 🤷‍♂️

[ruby parrot]

aaaah i seeee ok no worries as logn as its streaming ^^

[pseudo vortex]

its easy man, what you need is to change the output setting for recording and select the audio track you want. Then with that track you go to audio advanced config and remove your mic from the recording track.

ie: if your stream is all in audio track 1, move your recording setting to 2,3,4 etc

[quick delta]

Can one cloudbot setting be used for all platforms at the same time while multistreaming?

[short rain]

hi i'm having issues with my streamlabels. im using obs studio and usually have the streamlabels app up, but for some reason my streamlabels app will open, but it wont show on my desktop. i see it on task view but its just invisible on my screen. can someone help?

[gritty isle]

Yes. Remember Cloudbot works only with Twitch, YouTube, and Trovo. It doesn't work with Facebook or TikTok.

[quick delta]

Thank you. I'm not sure if I asked this in this discord but is there a way to use the $readrandline parameter on cloudbot similar to how it is used in streamlabs chatbot?

[gritty isle]

I would reboot your PC just to clear out any stuck processes related to Streamlabels, then download a fresh installer here https://streamlabs.com/dashboard#/streamlabels, and run the installer as administrator. No need to uninstall. Just let it reinstall over your existing installation. And I'd also reboot again after the install is completed.

[gritty isle]

Cloudbot doesn't have that capability. Only Chatbot does.

[quick delta]

And there's no similar parameter or work around for it?

[short rain]

ill try that now. thanks!

[gritty isle]

No other workaround. Cloudbot just doesn't have the capability to read from local files.

[quick delta]

Alrighty. Thank you again

[gritty isle]

You're welcome.

[short rain]

ok i just reinstalled it and restarted my pc but its still showing it like its oppening on a monitor to the right

so i have two monitors, and it looks like it's opening on a "third" monitor on the right that i dont have.

i hit the window and arrow keys btu its still not showing

[gritty isle]

I think there's a way to fix that. Gimme a moment.

[short rain]

okay thanks!

[gritty isle]

Try this: https://support.microsoft.com/en-us/topic/some-programs-are-displayed-off-the-screen-b2a915b7-4705-c455-febf-8ddb6e7f0ae4

[quartz finch]

I have a problem

[gritty isle]

With?

[quartz finch]

I have my primary platform as youtube, but I want it to be twitch because I only stream on twitch and not youtube, but I can't unmerge youtube because it is the primary platform

[gritty isle]

You can't change the Primary platform as the Primary platform holds the cloud backup of your scenes and sources, your widget settings, your media gallery, merch store items and history, donation history, etc. If you want to change the Primary, you'll need to put in a ticket: https://support.streamlabs.com/hc/en-us/requests/new

And honestly, I'd just merge your Twitch and then log out in Streamlabs Desktop and log in with the linked Twitch.

That keeps all your data.

😉

[quartz finch]

honestly, I just want my alert box to work normally again and I read somewhere that the problem might be that it doesn't show up if the platform with the alert box is not my primary one

[gritty isle]

What exactly is up with your Alert Box?

[short rain]

hmm this still doesnt work, when i right click on streamlabels theres only streamlabels, pin to taskbar or close all windows. theres no move or maximize option. i also dont see method 3 in my display settings.

i tested it with other windows, and theyre all able to show, so i wonder if this is a streamlabels issue?

[gritty isle]

Let me see if I can bug the staff for a suggestion. May I ping you in a bit if I have more information?

[quartz finch]

the problem is the alert box used to work normally before, but now when I want to for example replay an alert by clicking on the play alert button in twitch studio but the alert just gets queued and nothing shows up, also when I was streaming no alerts show up but weirdly enough like 5 minutes ago an alert showed up now that I'm not streaming but the first issue is still happening

[short rain]

yes please. if i dont answer to the ping feel free to leave me a message

[quartz finch]

the test alerts work normally

[gritty isle]

And on stream no alerts are presented or just one alert doesn't work?

[quartz finch]

When I did stream nothing showed up but just 5 minutes ago someone followed me and it did show up

so that might have just resolved itself

but I still can't replay alerts to check if its working

[gritty isle]

YouTube Subscriber alerts can sometimes be very delayed. That's due to YouTube and there is no fix.

[quartz finch]

I stream on twitch

[gritty isle]

@short rain "Close the program and click your Start Menu and type %AppData% then navigate into the Stream Labels folder and delete window-state.json and start the program again."

[quartz finch]

if I didn't mention that

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[short rain]

oh 😮 this works! thank you!!

[gritty isle]

WHOOP!!!

You're welcome!

[quartz finch]

Okay I did that, can you try to follow me? My username on twitch is GetWhippedTTV

It works!!

[gritty isle]

YAY!!!

[quartz finch]

Thanks rufus

[gritty isle]

You're welcome!

[short rain]

Appreciate it!!

[gritty isle]

You're welcome!

[plucky bone]

Hi and thank you in advance! So about 3 weeks ago randomly my Twitch Followers stopped updating in Mini Feed on Streamlabs and the Streamlabel doesnt update anymore, If i could get any help to resolve thatnk you so much!

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[plucky bone]

Thank you! I'm going to watch and give it a go.

I'm a little confused here. This link is only showing me how to log out of streamlabs and disconnect twitch from streamlabs..

[gritty isle]

Yes, that's what you need to do.

Log out from Streamlabs Desktop and quit it
Log out from the Streamlabs web site on every device you access it with
Disconnect from Twitch
Launch Streamlabs Desktop and log in with your Twitch

[spice tide]

I changed it and it still doesnt work

The settings I chamnged them

[gritty isle]

I have no idea what you changed and why.

[dull orbit]

hello! can someone may help me. my streamlabs capture + stream started suddenly flickering (as seen in the video). It is only happening when capturing the whole screen and not only windows.. would really appreciate ty

[plucky bone]

Okay. Thank you sir! I was assuming this is what i needed to do. I was just a little hesitant.. This isnt going to remove anything or delete any scenes or anything? I hope a simple log out and log back in isnt going to change anything?

[gritty isle]

You won't lose any scenes or sources.

[gritty isle]

Do you maybe have HDR enabled? 🤔

[dull orbit]

No, but I had HDR enabled a few days back. stream and capturing were going fine today, i was just changing the scene and suddenly it went crazy.. Is there a HDR setting in streamlabs?

[spice tide]

The setting are the same

Hmm..

[gritty isle]

You have to change some of the color space options but I don't know about those. You might try deleting that catpure source, quit and restart Streamlabs Desktop, and then add that capture source back.

[dull orbit]

Ty for your reply! Deleting and readding the sources doesn't seem to work.. I really dont get it, especially because it just seems so random

[gritty isle]

Maybe reboot your PC if you haven't.

[dull orbit]

this was actually the first thing I have tried😉

[gritty isle]

Hmmmmmmmmmmmmm....

Do you have an Nvidia based video card? If so, did you change anything in the Nvidia Control Panel?

[dull orbit]

I have an RX6800xt so AMD

[gritty isle]

😉

[proud heart]

Anyone know how I can screen capture specific parts of the screen and not the whole thing?

[fickle lichen]

Can hold down alt while messing with their edges of the source on the canvas? That might crop the source

[hollow parcel]

I'm having a problem while streaming. Everytime I click go live my stream goes to about 1000 ms. Is there a background syncing process happening on StreamlabsOBS? I had a similar problem before and turning off some automatic sync fixed my problem

[neon crow]

You would need to crop by holding the alt key and dragging the crop controls

[neon crow]

When you hover over/click the stream health icon what does it say?

[hollow parcel]

The "Performance Window"?

[neon crow]

Yes

[hollow parcel]

I get notifications of "Dropped frames detected: 25% over last 2 minutes"

[wispy latch]

@hollow parcel This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[neon crow]

Take a peek at that article

[hollow parcel]

Is there any syncing process that happens with Streamlabs in the background when it's open ?

My upload speed is 11.93 Mbps and I stream at 1080p

[gritty isle]

Dropped frames indicate a network issue either internally or more likely between you and the ingest. Are you streaming to Twitch?

[hollow parcel]

Yes streaming on Twitch

[gritty isle]

Follow the instructions from the bot below. 👇🏻

[wispy latch]

@hollow parcel
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[gritty isle]

And I’m hitting the shower so I’ll be unavailable for a bit.

[hollow parcel]

What's really confusing is the stream itself doesn't lag or drop frames really. Its mostly game lag that occurs when I go live. And it only happens on my device. Meaning when I go live on Streamlabs my in-game ping is 1000 ms but other people gaming on the same internet and a different device still have low ping on their games. So it seems like Streamlabs causes local ping to my device but no dropped frames/stream issues -- its only in-game lag

So in the Custom Ingest the "Server" was "Auto (Recommended)" but now I'm changing it to the server was the best results from the TwitchTest.. does that seem like that could solve the problem?

[gritty isle]

So Streamlabs Desktop was reporting dropped frames?

Do your perchance have a MSI motherboard in your PC?

[indigo sage]

anyone else had there stream alerts reset? or just me

happened after i canceled my subscription 🥸

[hollow parcel]

only a couple times but the high ping was the entire time

[slim jolt]

Anyone have recommendations on a clean and reliable unified chat setup? I want to multi-stream rather than divide my time but I need the above to go all in. I used to use another stream service on my mac that offered it natively and it was very nice.

[drifting ridge]

Anyone can help me change name on donation site? I had my old nick there

[burnt patio]

1697937109-28427483-e9d9-4f25-a117-006933e15411 у меня не работает захват на приложение гта 5 рп (rage mp) при захвате его у меня черный экран

[gritty isle]

Is your primary platform Twitch? If so, then all you need to do is logout in Streamlabs Desktop and quit it. Then log out from the Streamlabs website by clicking your PFP and choose Log out and quit the web browser. Do that on any device you access the Streamlabs web site. Then launch Streamlabs Desktop and log in with your new Twitch name.

[wispy latch]

@drifting ridge
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[clear tusk]

Im tryna stream with xbox and streamlabs but this happens when ever i click "go live"

What does this mean

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[clear tusk]

Ok thanks

[gritty isle]

You’re welcome.

[burnt patio]

@gritty isle

[gritty isle]

Are you on a laptop or desktop PC?

[burnt patio]

desktop PC

[gritty isle]

Follow the guide below for Desktop PC. 👇🏻

[wispy latch]

{1} ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[gritty isle]

What platform are you using, Twitch, YouTube, Facebook, or Trovo?

Follow the instructions below from the bot. 🤖 👇🏻

[wispy latch]

@desert briar
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[gritty isle]

Also make sure you bitrate isn’t exceeding 6000.

You’re welcome.

[burnt patio]

мне не помогло это

[gritty isle]

(Translated via Google).

Удалите источник Game Capture, закройте Streamlabs Desktop, запустите Streamlabs Desktop от имени администратора, добавьте источник Game Capture обратно.

[stoic aspen]

hey guys im trying to get collab cam to work for having guests on stream, but unfortunatly we are having audio issues. we can see our guest, they can hear us, but we cant hear them. audio ducking is off, monitor and output is enabled

[grand tree]

fala galera boa noite

estou passando por um problema que não consigo resolver segue print do problema

any can help-me with this bug?

[lime magnet]

Does anyone know how to get Streamlabs to capture Nvidia GeForce Now gameplay?

[fickle lodge]

Hi there! Does anyone know how to make two separate chat widgets in your stream, one exclusive for Youtube and one for Twitch so that the chatters are not merged?

I can sorta handle the SLOBS side with setting up browser source and stuff but I can't figure out on streamlab side how to achieve this.

[oblique flame]

how do i move all my alerts settings to all platforms,i mean that i have everything set on twitch and i would love to make it the same on yt / trovo etc

[ruby parrot]

hi there my mini feed is not updating it shows ppl subbed to me 2 years ago and i have had a few subs in past week but its not showing it

also its not streaming to kick, i added the url and stream key but nothing

[drifting ridge]

I did it and it still doesn't work

[hidden kelp]

Hey was wondering if someone could help me figure out why my game audio isn’t coming thru my stream labs It comes thru only when I have my settings for my headset is on chat audio and it makes it to where I can’t hear the game thru my headset it comes thru my monitor

[gritty isle]

Your Primary platform is Twitch?

[gritty isle]

Sounds like you maybe have a Steel Series Arctis headset?

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[ruby parrot]

ty

[gritty isle]

For Kick, there are three things you have to have your stream to Kick: your output resolution must be 1920x1080 or less, your bitrate must not exceed 8000, and before you go live you have to set the stream title and category on your Kick dashboard.

[ruby parrot]

aaaah ok so set the stream title and category gotcha

still showing offline

[gritty isle]

Did their autocomplete match a category?

[ruby parrot]

nop

[gritty isle]

That could be why.

[ruby parrot]

https://gyazo.com/a0a50d765287644d9d2d0b6a018930cf

[gritty isle]

Does the autocomplete on the category match anything?

[cinder basin]

Can someone help me with my streamlabs it's not capturing minecraft java [I'm using the gaming capture]

[ruby parrot]

i dont get it i thought auto complete as in when u type kick ? it should sho kick ? where is what you are asking me please ?

[cinder basin]

I did all the tutorial from youtube but they just provided with alternatives not really a fix

[gritty isle]

On the Kick dashboard, if you start typing say Fortnite, it should find that category. Like a web browser offers to autocomplete a web form.

[ruby parrot]

ya

i selected digimon world because oddly it doesnt have digimon survive

[hidden kelp]

yes i do so whats wrong with it hahah

[gritty isle]

Nothing. I have one as well. If you use the Earphone option you can hear game and chat audio.

[hidden kelp]

on you just on pc becuse im on ps5 and streaming my game to my pc

are*

[gritty isle]

Oh, well, you did not mention that upfront. So I guess you have a capture card setup then?

[hidden kelp]

yes i do and i did explian that in my first paragraph

[gritty isle]

There’s some good audio troubleshooting in this guide: https://streamlabs.com/content-hub/post/streamlabs-desktop-capture-card-issues-solutions

[hidden kelp]

alright sounds good thank you do you have any ideas off the top of ur head ive been trying to figure this out for months

i had it working and then i moved my pc upstairs and it just stiopped working idk

[gritty isle]

If you’ve double checked all the audio and microphone device settings to ensure they are correct, then I’m not sure and would go through the guide. Just moving the PC shouldn’t obviously cause this unless a particular cable didn’t make the journey or maybe didn’t get connected in the same places it was before.

[dense cape]

I have a quick question so on the streamlabs console where do I actually start the stream

[spiral citrus]

I News help

I want to setup my chat box for my stream on Xbox

But I’m having a hard time

@real latch

[gritty isle]

https://streamlabs.com/content-hub/post/streamlabs-console-update

[heady hare]

Why doesn't this happen?

[oak cloud]

cause you gotta do the month first, not the day (it's the American way of writing it out)

so it should be 01/23/20XX (but 2023 already passed, so 2024)

[heady hare]

ty @oak cloud

[oak cloud]

also now i'm realizing that 2023 is almost over so now i'm like "oh no, so much to get done before the end of the year"

[heady hare]

How can I make something simple like this instead of a bar? The bar looks really disgusting.

[oak cloud]

streamlabels (you can do session subscribers/ session folllows)

[heady hare]

https://tenor.com/view/tired-sleepy-gif-27609170

I couldn't find

[oak cloud]

you're using Streamlabs Desktop right?

[heady hare]

Can we talk via dm, let's not clutter this place?

[oak cloud]

We don't take things into DMs unless it contains personal info. but also keeping it in here makes sure that our conversation is detailed in public (and also acts as a resource to anyone searching)

[heady hare]

Ok then I will briefly explain my problem.

[heady hare]

The panel is set up and I want to do something simple.

in this situation right now

[oak cloud]

Right, so that is the widget. so if you want the label like you shared above, you would use a streamlabel source. however, to set it up, i would need to know if you're using Streamlabs Desktop or a different program

[heady hare]

OBS

[oak cloud]

If you're using OBS Studio ( Program icon: ) then you would need to download the streamlabels app: https://streamlabs.com/dashboard#/streamlabels

Then if you scroll down in this guide there is information on how to add Streamlabels to OBS Studio: https://streamlabs.com/content-hub/post/how-to-set-up-stream-labels-in-streamlabs-desktop

[heady hare]

oky 🙂

[gritty isle]

Hey! So after adding the Chat component...

@spiral citrus Toggle this setting on. Then go to the Streamlabs web site and configure the Chatbox Widget: https://streamlabs.com/dashboard#/chatbox Login there with your Twitch.

[spiral citrus]

I only have a phone I don’t have a pv

[gritty isle]

Not going to lie, doing this via a mobile browser isn't fun but its doable.

[spiral citrus]

Yeah I’ve been trying to do it for 2:30h now

It’s frustrating a lot

[sharp plinth]

Hello guys i recently wanted to start streaming for fun and see how it goes for start i would like if someone can help me to properly do this and to begin my journey, would love if we could voice aswell. feel free to tag me dm me if needed as long as you are willing to help me about what i ask. ty to everyone have a nice day

[fringe pumice]

How to add a credit card?

[gritty isle]

Here's the information we have for you: https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card

[agile owl]

Well to start you'll need Streamlabs Desktop for PC

and then log in with which platform you like to stream to

[faint steeple]

Having a hard time with Cloudbot. It doesn't seem to be working. I turned everything on, made sure I added it as a channel mod, tried resetting everything...no luck. Any ideas?

[sharp plinth]

I understand that but that is whu i specifically ask if i could voice eith someone to setup all the options correctly

[gritty isle]

If you're using it with YouTube, note that you must be live with a Public stream; Cloudbot won't work on YouTube with Private or Unlisted streams. Also note that it can sometimes take up to 10 minutes for Cloudbot to join your stream.

[fickle lichen]

You can also search YouTube, lots of people show you step by step

[gritty isle]

We can't assist in a voice chat or DM's, sorry. We do have a good getting started guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop.

[faint steeple]

Yeah, I've tried on both YouTube and Twitch and they were always public

[gritty isle]

What exactly isn't working with Cloudbot?

[sharp plinth]

that's fine tought this is a community support so mby someone would like to offer me their expertise about what i ask?

[faint steeple]

It's hard to diagnose precisely, but !commands and timed messages are definitely not working. I did notice it shouted out a new follower on Twitch.

[gritty isle]

Screen shot how you have the !commands command setup.

Timers in Cloudbot can be tricky. We have a guide that covers them: https://streamlabs.com/content-hub/post/how-to-use-timers-queue-and-quotes-in-streamlabs-desktop-cloudbot-101

[gritty isle]

What questions do you have?

[gritty isle]

Okay so !commands isn't one you've setup. What happens, if anything, when you use these commands in your chat? I would test with Twitch since Twitch Chat is always working even if you're offline.

[faint steeple]

Right, I just used "!command" as a generic way of describing any actual command. The ones that are not working are the ones on my actual list, not actually "!command"

[sharp plinth]

it's about this @gritty isle but i understand mby you as support staff have strict rules about helping ppl but mby someone from rest of the community would like to offer me their help and help me setup stream labs and alerts and stuff like that and the settings in streamlabs . becouse i can't just go copy someone from youtube it's nto the same and not everyone has same pc and same internet speed so that's why i specifically ask if someone could reach me out and help me out .sry if thsi is long and annoying but it is what i need at the momment and that's why i ask for this i explain my situation i am new i have no idea what how it works that's why i liked to ask the community support.

[gritty isle]

I'd go through the getting started guide I linked above, its got a lot of good information on how to set things up like the Alert Box. If you have specific questions, I can assist, but alas Volunteers aren't permitted to assist in DM's or voice chat. If you'd rather wait for another community member that might be able to assist you in those ways, that's fine.

[sharp plinth]

but if is not okay to ask this i will seek help somewhere else i am very sry if what i asked was rude or impolite

[gritty isle]

No, not rude or impolite. The Volunteers have rules on how we can assist, that's all. Again, if you have specific questions, please ask.

[gritty isle]

What's the link to your Twitch?

[keen fern]

Good evening 🙂
I cant disconnect my YT Channel, because its deleted years ago. Can someone tell me, how to delete my YT Channel in Streamlabs?! I cant Login in google for this accoung 😦 Thanks ❤️

[gritty isle]

Can you turn off this other bot?

[faint steeple]

Ah, I thought I had turned that thing off....let me try.

[gritty isle]

Is that YouTube channel the Primary in your Streamlabs account? Or you can't tell as that's the only one you had setup?

[faint steeple]

okay, looks like its off now

[keen fern]

No thats my old account. I have a new account and I cant connect it, because of the older one... 😦

[gritty isle]

Could you do these steps in this order?

1. Turn off the bot.
2. Log out of streamlabs.com
3. Log back into streamlabs.com
4. Turn the bot back on for both accounts
5. Wait 3-10 minutes and test again.

[gritty isle]

Sounds like you've maybe used both with the same email address?

[astral socket]

Question, I stream on Kick, they have no public API yet, and they have a few bot programs like Botrix and Kickbot, but they don't have stuff like chat commands for gifs and things like channel point redemptions that Twitch has. Is there a way to have streamlabs recognize the chat commands then connect to an outside source program for playing the command that don't require an API??

[keen fern]

I think (Iam not 100% sure) that my older YT Account is on an other E-Mail. Any chance for me for a quick help?

[gritty isle]

No, sorry. There has to be an API for Streamlabs to work with Kick.

[gritty isle]

Then you should be able to just log in Streamlabs with your new YouTube channel. If not, what exactly happens?

[astral socket]

I understand that for direct access to kick, thats why I was wondering if there could be something that would recognize the browser source chat in streamlabs itself that could trigger stuff that is outside of the streaming platforms itself, is kindof where I was going with that

[keen fern]

problem is, I would open an new account on streamlabs, BUT i have subscribed Ultra 1 hour ago for my regular account 😄

[gritty isle]

No, there has to be an API between Kick and Streamlabs. There's not a way to "cobble it together" so to speak.

[gritty isle]

This regular account is the new one?

[astral socket]

ok, thanks, would be great if streamlabs could recognize and read the browser source chat, 🙂

[faint steeple]

I did this, waiting about 5 mins. Looks like no change :o(

[keen fern]

no, i havent open a new one atm

[gritty isle]

Yeah, but the whole back end system would have to be rebuilt to do that and I don't see that happening. Sorry! I know people are really wanting to use Streamlabs with their Kick channel but we need that API. I've not heard anything that Kick is even close to having it ready.

[gritty isle]

Uh, okay. So what is the channel you're using to this Streamlabs account with the Ultra subscription?

[keen fern]

pm, if thats ok for you

[gritty isle]

I don't need your emaill address. What platform (Twitch, YouTube, Facebook, or Trovo) are you using for this 'regular' account that has the Ultra subscription?

[keen fern]

ahm, YouTube, Twitch and TikTok

[gritty isle]

Okay, so you have YouTube in there. So what exactly is the issue with this other account that you can't log in with as that channel no longer exists on YouTube?

[keen fern]

The current connected YT Channel on Streamlabs is deleted. I wanne connect my current YT Channel to Streamlabs | I cant connect my YT Channel anymore, because a deleted YT Channel is connected with that

[shy mason]

Slobs question

Hey! Question! My church uses SLOBS for the live online worship service. We share the main image with a second image as an overlay for the worship slides. Ever since the last update to SLOBS the second screen image can’t be resized. It used to be a layer in the top corner while I’m preaching. But ever since the last update, the second screen insist on filling the whole screen, so we’re flipping between the image of my video and the image of the PowerPoint while I’m preaching. Does that make sense? Anyone else dealing with this?
We’ve tried deleting the scene and rebuilding from scratch, but that hasn’t worked.

[gritty isle]

Okay, hang on and let me check further to see if there is a way to work this out.

[keen fern]

Thank You 🙂

[gritty isle]

🤔 Hmmmm....

[gritty isle]

Okay, this should help you out.

1. Go here on the Streamlabs web site https://streamlabs.com/dashboard#/settings/account-settings/slIDSettingsPage and setup your Streamlab ID https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id.
2. Once that is setup, log out of the Streamlabs web site by clicking your PFP in the upper right and choose Log out.
3. Clear the cache in your web browser, restart your whole web browser (don't just open a new tab or window), and then go back to the Streamlabs web site, log in with your Streamlabs ID and then you should be able to unmerge that YouTube account.

[carmine storm]

How to uninstall Streamlabs Desktop 1.40.0 because I have OBS

[gritty isle]

Please try these steps:

Follow these steps to reset Cloudbot. Do not skip or shorten the waits.

1. Unmod streamlabs: Type /unmod streamlabs in your Twitch chat then type /mods to makre sure streamlabs is no longer a moderator.
2. Toggle Cloudbot off
3. Wait for at least 10 minutes
4. Toggle Cloudbot back on
5. Mod streamlabs: Type /mod streamlabs in your Twitch chat then type /mods ito make sure streamlabs is a moderator again.
6. Wait 10 minutes before trying commands

[gritty isle]

Go to your Add/Remove Settings in Windows, find Streamlabs Desktop and uninstall it there.

[faint steeple]

Ok, I will try that, thank you

[carmine storm]

ok

merci

[gritty isle]

You're welcome.

[keen fern]

Nope, doesnt work 😦 same problem. Just send you an screenshoot.

[keen fern]

Is there a chance, that i can create an new Streamlabs account and you put the Ultra Subcription an that New Account?

[gritty isle]

Hang on please. This might be fixable but you'd need to submit a ticket. Don't try resolving this manually. The staff can unlink it for you. To submit a ticket, please click here: https://support.streamlabs.com/hc/en-us/requests/new

[keen fern]

mhh ok. Thanks for youre help.

[gritty isle]

You're welcome.

[faint steeple]

still no go -_-

[gritty isle]

Weird. And this is the Twitch channel you have merged in your Streamlabs account?

[faint steeple]

I have both YouTube and Twitch merged, but yes, specifically messing with Twitch right now. I made sure I'm logged in under Twitch and not YT

[toxic elm]

guys i set up my alert box and linked it to OBS but it doesn't go off

[lime magnet]

Does anyone know how to get Streamlabs to capture Nvidia GeForce Now gameplay?

[gritty isle]

Hmmmm, okay. Not sure what's going on with Cloudbot and your Twitch. I'd submit a ticket https://support.streamlabs.com/hc/en-us/requests/new and see if the staff can resolve this issue.

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting. Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page. Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused. https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[gritty isle]

If Game Capture doesn't work. Then I'd go with Window or Display capture. If you're just getting a black screen 👇

[wispy latch]

@lime magnet ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[faint steeple]

okay, well thanks for trying. appreciate the effort

[gritty isle]

You're welcome. The setup is pretty simply and 99.9% of the time resetting Cloudbot like you did above resolves it.

[wild cosmos]

My capture card works with streamlabs but the audio isn't coming through so is there a way to fix the audio?

[frigid vault]

Question.
I've been having issues lately with the follower notifications in my alert box on Streamlabs OBS.
So when I do the 'Test Alerts', it works and goes off as it should. However, when I'm streaming and someone does follow me, it doesn't trigger the notification. It is only the follower notification that is affected.

I have tried turning it off and back on again in the event panel, the properties of the Alert Box and on the Dashboard. None of those have so far worked.
Any suggestions?

[left flare]

So with the Game Capture issue, I've tried every step mentioned here to fix it and the window capture worked for one night on one game. Now I can't get it to find any game unless I use Display capture and I don't want to do that. Is there a game plan to have this fixed or should I go back to regular OBS?

[desert briar]

In what country did streamlabs Produce the Merchandising?

[wispy latch]

@frigid vault We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[humble gale]

since you're an ultra member, you should be able to get help in a special channel there. But i would try what was shared here #technical-support message

[left flare]

As I said I tried everything listed and even a reinstall.. No luck

[humble gale]

I mean, idk what "everything" is because you weren't really clear. a lot of people say that they did everything but they missed something. like the guide afaik doesn't have the obs-studio hook in it which is something rufus shares there

[humble gale]

https://streamlabs.com/content-hub/post/streamlabs-merch-faqs-for-sellers

[desert briar]

In what country is Streamlabs registered with the HQ?

[humble gale]

IDK what you mean. that's all the stuff about their merch. is this about merch or something else?

[desert briar]

The Company behind streamlabs

[humble gale]

Streamlabs is a company. i'm not sure what you're asking

like, their parent company is logitech?

[desert briar]

And Logitech ist from Switzerland

[humble gale]

IDK

Google would be the best bet to find information about that. But logitech isn't producing their merch, so I'm just confused why you want that info.

[humble gale]

Sorry, I still don't really know what the reason behind this question is in general. I'm glad you figured that out though

[fickle lichen]

Wikipedia says Streamlabs is in California, USA

[desert briar]

ITS Just interesting because Logitech ist an German languaged company

[humble gale]

Wikipedia is not a reliable source in general, since it's edited by users 🤷‍♂️ what is the reason why you want to know? then maybe i can help you

[desert briar]

ITS Just interesting

[humble gale]

gotcha, i wasn't sure if tehre was something specific

but also i like the dog picture thirstybard

[fickle lichen]

He's an angry dog because of the new puppy, so he doesn't make that face as much these days

[humble gale]

oh no 😦

[desert briar]

I switched from Streamelements to streamlabs now and ITS so much better

[humble gale]

tbh i haven't used streamelements really. i logged on once and i was confused, so i just went back to what i knew already

[fickle lichen]

SL has gotten a lot better in the past few years since I used it last

[desert briar]

On Streamelements they have shipping Times from 3-5 Weeks

And they havent so much products to choose

[humble gale]

3-5 weeks seems like a long time.

[desert briar]

Yes and this was a big problem

[humble gale]

from reading the merch thing it looks like they ship from all over the world, so that probably makes it easier for shipping the stuff faster

[frigid vault]

Saddly has not seemed to work

[humble gale]

it wouldn't show up old stuff but only new stuff

[tired river]

hey, i have an issue with minecraft crashing, when i open up streamlabs. does anyone know how to fix it, i think it is an issue on streamlabs end, minecraft without streamlabs opened works just fine. also minecraft wont crash if streamlabs is currently showing a scene where no screen or game is being captured.

[humble gale]

do you have an nivida gpu?

[tired river]

no, amd rx 5700

and it worked fine 3 days ago, then i reset my pc and now i have this problem

[humble gale]

During that time did you have any computer updates or software updates in general?

[tired river]

no i did not
are there any settings in streamlabs, which could have been reset because of my pc reset?

[humble gale]

what exactly do you mean that you reset your pc? like you just restarted or turned it off/back on? or like you wiped it and started clean?

[tired river]

i wiped everything

[humble gale]

ooooo

Then I would just double check that you're on the recommended version of the AMD software (https://www.amd.com/en/support). Then also check out this just in case: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

[tired river]

i have the right software for my gpu, and i have both versions of microsoft visual c++

[humble gale]

then i would submit a ticket to their team cause idk 😦

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[native seal]

hello, I tried this, but nothing changed. SLOBS crashed after some hours, closed itself and reopened itself. Szream is down, this is very painful because, everytime I lost a lot of Viewer. Dont know why, till now!!?

[wispy latch]

@native seal We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[harsh nebula]

hi i have a probleme when i recorde fifa the game has some fps drops but my facecam also drop with the game my facecam dosen't match with my sound

[tired river]

ok, thanks anyways!

[pulsar flint]

olá, sou novo aqui, tudo bom com todos? então eu tenho uma duvida: é possivel colocar o streamlabs como adm no tik tok?

[south carbon]

Can I set up a chat command that rolls for a random number or flips a coin and then gives different responses based on the outcome? Like either "{target.name} has been caught!" or "{target.name} has escaped!" depending on the outcome of the dice?

Is that possible?

[urban lintel]

hello guys i have a streamdeck and i keep getting this messaage? and when i press "approve" it keeps crashing , any1 else has had this issue? ive had it for weeks and it keeps poping up like 5 tabs

[wispy latch]

@nova ember
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[wheat hill]

my streamlabs is stupid for every source i cant add filters

[dry jetty]

Today, the same jsonrpc error occurred again and lost control of Streamlabs desktop during livestream of our church service. Clicking directly on a scene on SL window cleared the busy condition and was able to continue.
Checking logs of both events didn't show any common causes, just that maybe enabling/disabling studio mode or executing transitions in studio mode may trigger condition.
I really need help on this. Thanks.

[wheat hill]

and i cant crop scenes

[wheat hill]

witch i use to be able to

[amber spoke]

Hi all, I’ve encountered consistent issues when attempting to use the mobile app for overlays; they don’t seem to broadcast on iOS. I invested in this service with certain expectations, and I believe there should be more clarity and detail provided about its functions.

[ruby parrot]

how do i quote a reply to someone in steamlabs software

like someone wroite in my stream chat, i dont see the option to reply to them with a quote

[gritty isle]

Please quit Streamlabs Desktop and then go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again. And then in the embedded chat dock, log in again there. Then you'll have the usual functionality.

[wispy latch]

@dry jetty We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[gritty isle]

Remove your Streamlabs account from the Stream Desck app. Reboot your PC and then add your Streamlabs account back in the Stream Deck software.

[gritty isle]

Use of overlays in Streamlabs Mobile on iOS is limited to when you stream with the camera only. Due to the way iOS is designed, applications cannot overlay onto games so thus no overlay can be shown when screen sharing.

[desert briar]

Der Minecraft Launcher ist manchmal komisch

[dry jetty]

Both these events did NOT crash Streamlabs, only rendered them frozen from communications with TouchPortal. Clicking on a scene restored the communications.

[amber spoke]

Being a mobile streamer, what are my options to have overlays? I’ve paid for the Ultra membership is there anything in that membership that will help me to achieve my goals? If not, I’ll need to find a way to get a refund.

[toxic elm]

thanks i tried that and when i test sub alert it goes off on obs but when i stream and someone subs nothing happens

[gritty isle]

I'd link you discord per the instructions below and then hop over to the #ultra-support channel and see if the staff can offer any information for you.

[wispy latch]

@amber spoke

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

YouTube?

[toxic elm]

yeah'

[gritty isle]

This is due to a privacy setting on YouTube and cannot be 'fixed' inside Streamlabs.

By default, YouTube accounts have their subscriptions set to Private. This means if a someone subscribes to your channel, Streamlabs can't detect that subscription and thus won't alert you.

The subscriber (the person watching your live stream), would need to make the subscriptions Public before subscribing to your channel in order for Streamlabs to detect the event and alert you.

You can see this setting here: https://www.youtube.com/account_privacy

👉🏻 And remember that this setting on your account does not matter in this case. The person clicking the subscribe button on your channel would need to first change this setting. Changing it afterwards would not cause an alert. And an unsubscribe/resubscribe also will not trigger an alert.

[toxic elm]

damn bro

but i've seen people live on yt that got the alerts

[wintry cipher]

Hello ! My last events doesnt update 😦 in streamlabs.com, I didnt see my last events since yesterday. Anyone had this before??

[gritty isle]

Those viewers likely have their subscriptions set to public.

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[toxic elm]

it kinda sucks not gonna lie, any alternative to alerts like that? i want to know when others sub

imma try bot modules

[gritty isle]

Its a YouTube privacy thing. Nothing Streamlabs can do about that.

[wintry cipher]

Okay thanks spooky, ill try that later!

[desert briar]

how do i make it normal size

[gritty isle]

Settings -> Video, swap the values in your Output Resolution.

For example if it is set to 1080x1920, change it to 1920x1080.

[indigo sage]

anyone else had there stream alerts reset? or just me
happened after i canceled my subscription 🥸

any way to revert them back to what they were before?

[mystic comet]

My mini feed isnt updating my followers. Ive tried almost everything to fix it. Anyone have any suggestions?

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[mystic comet]

i did all that....and i got a NEW follower and it still didnt pop up.,

[gritty isle]

Okay, are you currently live perchance?

[mystic comet]

No i am not

[gritty isle]

Okay, let me see if I can get the staff to reset your Alert Box. Pleaser log out in Streamlabs Desktop (see next post) quit Streamlabs Desktop and log out of the Streamlabs web site on every device you access it with: click your PFP in the upper right and choose Log out. Then clear the cache in the web browser and quit it.

[wispy latch]

@mystic comet
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[gritty isle]

Let me know when you're ready.

[mystic comet]

ok let me log out and clear my cache

[mystic comet]

ok i logged out of the browser and streamlabs app . ready

[gritty isle]

Okay thanks! Hang on bit. May I ping you back in a bit?

[mystic comet]

Ok thank you

[gritty isle]

Okay, we've reset your Alert Box. Please go through the disconnect service guide again https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account (you should still be logged out of Streamlabs Desktop and the Streamlabs web site so proceed to the step for Twitch). Once that is done, launch Streamlabs Desktop and log in with your Twitch and go to the scene with the Alert Box; you don't need to be live. Let me know once you've done this and we can follow your channel as a test.

[mystic comet]

ok you can test

ahhhhhhhh youre amazing!!!!!!!!! thank you♥

[gritty isle]

I followed and another one might be coming as well.

[gritty isle]

YAY!!! You're welcome!

[mystic comet]

made my night thanks

[gritty isle]

You're welcome!

[mystic comet]

wait one question

so someone followed me 2 mins after gear up it shows it on my twitch creator dashboard but not in streamlabs

[gritty isle]

oof - okay

Hang on

[mystic comet]

ok

[gritty isle]

Staff are checking...

[gritty isle]

Was that an unfollow/refollow? That won't trigger an alert. Has to be a freash, never ever followed your channel follow.

[mystic comet]

I asked that person he did say he is new. I can ask another stranger to do it and see if it alerts one second

[gritty isle]

Okay, thanks. Let me know.

[mystic comet]

ok that one did work. ok! thank you again , just wanted to make sure

[gritty isle]

Okay great! You're welcome!

[pseudo vortex]

is it possible to add more than one custom event list, alertbox etc?

I've 2 alerts one for fullscrean and other for webcam only. for now I've to use one alert in streamlabs and other on streamelements so I can use both at the same scene. but I wanna use all in streamlabs. Is it possible?

if anyone know a workaround, @mention me pls

[fickle lichen]

It sounds like those should be two scenes that you set up how you want. One scene for Webcam and the other for full-screen

[pseudo vortex]

I dont think so. because I cant find any option in alertbox to add a variation (like you can add with sub/donate variations or smth like that).

[timid cedar]

my streamlabs just logged me out and deleted all of my settings

[barren dove]

Hello,
My Mini-Feed dosen't update new event. Log out/Log in dosen't change this.
Does anyone have an idea of ​​how to resolve this problem ?

[static meadow]

is anyones follower alerts broken? im not seeing any new followers and im not sure how to fix

[gritty isle]

@barren dove @static meadow Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[timid cedar]

question. is there a way i can back up all of my settings in a file?

[hearty dune]

I have this issue where I click add video capture device and then it just loads forever...idk what to do can anyone help

[graceful oracle]

Is there anyone who can help me I've been fighting this issue for years no matter what pixilation/artifacts/fuzzy streams I've scoured youtube and i am exhausted any help would be appreciated can give you spec for my pc and internet im desperate hmu

[neat peak]

Does anyone know if it's possible to assign audio input devices to specific scenes? For example, during my starting scene, I don't want my microphone to be picked up. As soon as I switch to my chatting or game scenes, I want my mic picked up. Short of manually muting and unmuting my mic when I switch scenes, is there an option or setting in Streamlabs to do this for me?

[desert briar]

Hey guys I'm struggling here...I have an onyx ultra account and I simply want to switch it to my other youtube channel and I can't for the life of me figure out how. I merged my twitter and logged in with the twitter account but it doesn't then give me the option to UNMERGE the youtube account so I can log into my other account and relink it as primary... any ideas?

Even when I log in with Facebook...it doesn't allow me to make Facebook my primary

I also tried logging into the account with my other Youtube as the primary and link it to the streamlabs ID but it just errors out.

[spiral citrus]

How do I cancel my subscription?

[subtle ferry]

Submitting a ticket is completely pointless when I keep getting auto-responded with "Has been marked resolved" even though I've had no real reply to my problem.

I reply, to make it known that no, my issue is NOT solved, and then I just get that same email again.

[desert briar]

q

Just go to settings from the dashboard then click..."Subscriptions"

[subtle ferry]

All I wanted to know is whether or not they can just take from my Profit balance from the merch store as payment for Ultra, since by the time it actually pays out, it's past the next billing date for ultra.

[hearty dune]

anybody know the issue here...ive been trying to fix it for like 3 hours

[subtle ferry]

I have multiple accounts merged into my Streamlabs ID, but because I don't have Ultra anymore, I can't switch between them? I know I can't multistream.

[twilit maple]

This typically happens if you interact with an article and accidentally mark that it resolved your issue. Either way, log out from Streamlabs Desktop and log in with the platform you wish to stream to. That's how you switch between the accounts.

[twilit maple]

Do you have any VTuber software installed on your system? Uninstall any unused VTuber software and make sure any that you still wish to use is fully up to date

[desert briar]

I found the ability to connect my Ultra account with this option...but then it just says an error occured and to try again in a few minutes

[hearty dune]

OMG thank you so much

[indigo sage]

where do yall get ur png gifs for alerts?
all my alerts got reset somehow gotta redo them and they are all default

[amber vapor]

Am i the only one that has my stream restarting after every like hour and a half? I just deleted and reinstalled streamlab obs and now i get skipped frames GALORE. Dynamic bitrate change on like always and i've been playing with my bitrate for too long. I know for sure i can do at least 3-4000 bitrate but for some reason, I'm getting frame skips at 1k and with lower resolutions.

[fluid halo]

I’m having trouble signing up for ultra. It says error every time I go to sign up

[timid cedar]

the internet. you can also look up free ones for twitch on the internet

[unique pebble]

hey can i put a streamlabs on a ps4/ps5

[dire basin]

Can tell me how to set up streamlabs to kick?

And is there any video tutorials for that

[near copper]

Hello, I need help with my chat box.

[regal wharf]

so i need help

[pastel warren]

Hey anyone can help me. I am using a collab camera source, I share the video source but when I switch scene this video source will no longer show on the collaborator's end. I want to be able to have this game capture scene to stay in collab's end whenever I switch scene.

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[acoustic sluice]

I was in the middle of streaming when my capture card in streamlabs froze. I replugged the HDMI and now it only shows black screen with game sound. I tried new HDMI and USB cables and setting a new source but no change. I can visit a webcam test site and see the capture card fine so I know it is working just doesn't show up in streamlabs anymore

[quasi steppe]

Hey guys, can anyone help me out? i'm trying to edit the points store here

As you can see, i already have the Ultra. But when i click to edit, it opens as another account

No related to the acc itself.

Any tips?

[orchid flax]

Please open a ticket for this solution !

[errant python]

Hi! I come to see you because I do not know bcp in streamlabs I saw that there was the possibility to export its parameters on obs but I can not export a file of Streamlabs parameters thank you for helping me.

[shadow anvil]

Why are my .webm files not working?

[orchid flax]

try to delete them and re-upload please

[shadow anvil]

I tried, doesnt change anything

Its a transparant webm file, does that matter?

[orchid flax]

U might have to put in the ticket to the concern team to get the issue resolve or they can guide you further.

[shadow anvil]

Its not that big of a deal, i can just make it a .gif

was just wondering if anyone knows

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪 or FRENCH 🇫🇷

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[native seal]

https://gyazo.com/5deec0e47d53667be3be8780632d90e2 as you can see, I ticked the box before , and still there is not solution, I crashed 4 times, every stream, get the issue infobox, the info about the crash shoud be sended automatically to the support team, right ?

[wheat tusk]

Hey, I've installed the ULTRA theme by PremadeGFX. During installation, no text appears, normal text and labels, which is problematic. Do you have a solution?

[wheat tusk]

In fact, no matter which theme is installed, the text never appears.

[lean blaze]

Hey peeps, quick question. I'm trying to take USB audio output from my guitar rig, which Streamlabs is doing, but it's also taking the dry guitar input and hard panning to the left side. Any ideas how I can get around this without purchasing a seperate audio interface? I'm running Mac Os so I can''t use Voicemeeter.

[humble gale]

that's weird. maybe you aren't allowing google fonts or something with a firewall/antivirus? Since you're an ultra member you can reach out in your ultra support channel thing and maybe they would be able to help you out more there

[rustic ferry]

Hi, I've been streaming for a while on my PC,
Mainly RuneScape but if I try to stream GTA V my stream is choppy
Well first half hour it's fine, and after a while it gets choppy and even disconnects the stream.

Now I've got the same problem with RuneScape which has been working near perfect up until today, it doesn't dc the stream but it's choppy as hell..

Anyone know what's causing this? I've read that internet has alot to do with it, so I'm hoping it's just today my internet having some difficulties or lagg spikes buttt yeah

[humble gale]

Idk if this would work, but you could try using blackhole or something like that. I know that helps to capture desktop audio for mac so maybe you can use that like voicemeter? or soundflower/loopback. IDK mac that much but just trying to think of voicemeter alternatives.

[rustic ferry]

I tried lowering FPS, bitrates and Resolution but it doesn't do much

[humble gale]

are you getting an error in Streamlabs when it's happening?

[rustic ferry]

It does say Frame thingy detected, lower ur bitrate etc..

[humble gale]

well there are three different frame thingies. which one? 🤔

[rustic ferry]

Uhh, Low frames detected in the past 20 seconds

Something like that..

[humble gale]

it would either be skipped, lagged, or dropped

[rustic ferry]

Dropped

[wispy latch]

{1} ```md

Having issues with Dropped Frames?

• Dropped frames are a notification that let you know that something is wrong with the network or internet connection you are using. There can be several different causes for this issue.
• To start troubleshooting this issue, we would recommend:

1. Restarting your router/modem
2. Disabling your LAN adapter and re-enabling it {Link 2}
3. Changing the ingest server in Settings > Stream of Streamlabs Desktop (do not use Auto)```For further steps please see our Content Hub article here:
   :link: https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality
   Disable and enable LAN adapter:
   :link: https://www.windowscentral.com/how-enable-or-disable-wi-fi-and-ethernet-network-adapters-windows-10

[gentle robin]

yo why does my runescape client freeze for a sec when my music on youtube is changing while streaming?

[verbal osprey]

https://gyazo.com/bebedd95e591c00ffaa08f3380fef5e7

anyone know if there is a token or can be added to put the amount of gifted subs in?

or is that a thing already and i just cant find it 😂

[barren dove]

This solution has resolve my problem, Thanks for your help 🙂

[gritty isle]

You’re welcome!

[shrewd badge]

Can anyone tell me why my editor has been crashing and then subsequently streamlabs in total?

I have not had this issue prior and the only thing we changed was adding more NDI cameras

[lucid badge]

Hi there, I am having issues with Streamlabs Mobile App on Android. I have version 3.10.4 installed.
I can't seem to stream to schedule events on YouTube. Everything I select my scheduled event, it would create a new event instead.
Any thoughts or help would be appreciated. Thank you

I've search this channel for this similar issue but unable to find it.

[silent swift]

can someone tell me if i use the tip link for donations as a streamer are my adress and name all hidden eben in the email the donator gets?

[static matrix]

I cant seem to get the polls to work. ive tried different commands such as x, !x, X, and !X, as well as tried typing !vote x, !vote !x, !x, !X. but it just wont actually add any votes to the poll. cloudbot is enabled and added as a mod. any idea what im doing wrong? you can see me mess with it on livestream here: https://youtube.com/live/5sqUSrBoTI8?t=90s

[fervent laurel]

Hey, I have an account with a streamlabsID tat is merged with youtube, but I accidently created another account with a twitch login. But I want to merge my twitch account to my original account that has the streamlabsID and youtube already. But the dashboard does not want to merge. Simply redirects me back to the dashboard when I click merge on twitch. Even after I go to twitch and disconnect from streamlabs.

Any ideas?

[austere meadow]

hello, so i have problem with streamlabs desktop, i started stream, but i noticed in streamlabs desktop chat, its not loading messeges, i have also zero channel points and i dont have mod icon, it seems like streamlabs obs doesnt know i am channel owner, what to do ?
i logged out from everything, logged in, restarted pc, same...nothing changed...

heres photo from twitch, as you can see, everything is there thats need to be here

[primal gust]

I started having this issue over the weekend using the android mobile app. Scheduled events on Youtube appear in the list but when you go to start them the title and description (which re usually pre-filled out with info from the YT event) comes up blank and a new event needs to be started.

[onyx falcon]

Hey Team, I am having issues identifying a twitch track to seperate my music from my stream. It used to be in advanced settings but I do not see it anymore

[foggy parcel]

https://youtu.be/Nt9m8jJtL1A?si=c6YfuoDeQ_o3EUCG I’m getting this exact problem

Help please

[gritty isle]

If you haven’t, hop over to #ultra-support

[graceful oracle]

anyone with knowledge that can help me with pixelation/artifacts

[lucid badge]

@primal gust Thanks for your reply, Looks like they rollback the app in playstore to 3.10.3/219. I just reinstall and it works again now. You should try it.

[digital furnace]

yo so my name is xDaRe on all platforms some have underscores and some dont. anyways im trying to come up with a logo but im not creative at all. idk if i want a mascot or if i want some character or animal or what. i dont think i want just the name. what could go with the name and fit?

[ancient mesa]

why streamlabs media share widget didn't have progression bar, title and donator?

[fickle lichen]

For logo just pick something from Canva.

[wanton delta]

alerts were working fine on OBS, did an update and now they wont work in OBS window anymore

they work if I launch the window on the streamlabs site and I run a test they pop up like normal but not on obs cant see or hear them

[slim thunder]

can anyone tell me how to stop streamlabs from constantly disconnecting/reconnecting? it's driving me insane.

[wanton delta]

anyone help

I can't get streamlabs to help me with anything cause there is no where for them to help me

[wanton delta]

are test alerts broken?

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting. Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page. Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused. https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[wanton delta]

nah my alerts work if I go to my channel and do random gift subs and bits but if I do test alerts it doesn't work

which is REALLY bad

I can't test my stuff for some reason

[vapid cove]

Hey there - might be a super quick question, but how to do you disable Youtube chat when multistreaming? I'm trying to stay with in Twitch's guidelines and NOT broadcast both chats.

[hasty turret]

Really?

[vapid cove]

Yes? That's on their recent announcement

I still want folks to be able to chat, just not broadcast it

I guess for now I'll just disable the whole chat from being broadcasted

[worldly stump]

Hello! I can see my sound mixer bar move on my collab cam but i cannot hear him myself, and he can't hear me. What am i doing wrong?

[fallow lake]

Hi I have a question can anyone help?

When I try to do gamecapture it just shows a black screen does anyone know why or how I could fix that issue?

please

maybe

[wispy latch]

@fallow lake ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[fickle lichen]

I mostly default to window capture

[neon crow]

Take a peek here: https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-collab-cam

[odd shuttle]

hello, I need some serious help, my streamlabs sources have completely disappeared. like not the section, but all the sources within in. I can still click the sources in the editor preview, but that's it. I uninstalled and reinstalled and still the same. here are pictures if discord lets me upload them

sorry for the sloppy writing, I had to write with mouse because I sent it in as a ticket to SLOBS site, but haven't heard anything at all from them.

it started out that the sources were there and I could click them, but it wouldn't highlight the corresponding sources in the editor preview as you can see in the first picture.

and now it's like the second picture where the sources are still in the editor preview, but none of the sources are in the source selector window anymore on ANY of my scenes.

[tame hemlock]

Is there anyone who knows if we have to have obs to include the audio from my console to my stream, because when I live, there is only my voice, the sound of the game is not recorded and sorry, I translate with Google translate

I would like to include the game audio but I don't understand how if I don't have obs and just streamlabs on my xbox, I tried everything

?

[odd shuttle]

this is how it looks now- as you can see there are clearly sources in my main editor window, but I can't select anything at all in the "sources selector" because they all just went missing. I changed NOTHING at all and it just opened up like this one day.

[tame hemlock]

Streamlabs console ?

[odd shuttle]

i'm on pc

[magic hill]

streamlab crashed while i was streaming and my 6 hours stream is now corrupted. anyway to fix it?

[wispy latch]

@magic hill We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[clear hedge]

Hello, please help me on the website I can't connect the "trovo" account. I enter my username and password, after which it returns to the site, but there is no confirmation that the account is connected

[oak onyx]

I still don't get notifications while streaming on Facebook

[static matrix]

I cant seem to get the polls to work. ive tried different commands such as x, !x, X, and !X, as well as tried typing !vote x, !vote !x, !x, !X. but it just wont actually add any votes to the poll. cloudbot is enabled and added as a mod. any idea what im doing wrong? you can see me mess with it on livestream here: https://youtube.com/live/5sqUSrBoTI8?t=90s

[shy panther]

Any idea if there's any way to add Crypto prices into my OBS?

[shadow charm]

I have a bit of a... technical question. In regards to custom chat JS, I wanted to make a certain effect with an async function and await (since setTimeout wouldn't work), but I noticed that because of this added delay within a message (it being written out character by character), it would have trouble showing more than 2 or 3 messages with that delay, as any other messages after them simply stop appearing or rarely appear with a hefty delay. Would there be any way to work around this, or is this sort of effect not possible? I could share some code details in private if necessary.

[wet sable]

how to fix? when connect to facebook

[winter ravine]

hello i need help with streamlabs when i stream on youtube my live screen goes portrait how can i up the live stream to landscape if you know what i mean

[molten lantern]

Hello 🙂 is it possible to rename a mixer source?

[gritty isle]

For devices like your desktop audio and microphone, no; they get their name from the name of the device in Windows. For items in the Mixer that come from sources, you’d have to rename that source.

[gritty isle]

In Streamlabs Desktop, go to Settings > Video and swap the two values in the Output Resolution field. For example, if it’s set to 1080x1920, change it to 1920x1080.

[gritty isle]

Look like Facebook is causing that limit. You would need to reach out to Facebook for assistance.

[north rover]

Hey

[wispy latch]

@shadow charm ```md

Using Custom Code (HTML/CSS/JS) in your alerts/widgets and/or using the Streamlabs Dev API.

• Unfortunately custom code is not something we give support for, due to that vast amount of possibilities at play.
• We'd suggest taking time to learn how HTML/CSS/JS works if you would like to do advanced customizations. <links below>
• Most of the Widget Themes in the Themes Tab in Streamlabs Desktop use custom code, which you could install then browse through the code.```:arrow_right: Tutorials at: https://www.w3schools.com/css If you prefer video tutorials: https://www.youtube.com/user/thenewboston/playlists
  :hash: If you're looking for information about the Streamlabs Dev API, you can find our API Documentation at: https://dev.streamlabs.com/

[gritty isle]

Probably a Window Capture source would work well.

[north rover]

Is it new if i start my Streamlabs i always to login?! And can somebody help why my Mini Feed not updating? https://i.imgur.com/fA35KYw.png

[shadow charm]

well, that was a waste of time.

[gritty isle]

Well I’m sorry you feel that way. Due to complex nature of custom code, we don’t support it here.

[gritty isle]

As to you having to login each time, I would download a fresh installer from the website and run the installer as administrator and let it install over your existing installation. At the end of the installer, don’t let it launch Streamlabs Desktop but rather reboot your PC. I have a fix for your mini feed, see my next post.

@north rover Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using. Also note you must not be live when you follow this guide. So if you’re live, end the stream first.

[molten lantern]

Mhm okey. In my case i have 1 source with "music" thats not shown in vods and 1 with the same music source but thats shown in vods for reactions and more. And in that case its a bit difficult to difference them

[true quest]

hello im having some trouble using the alert box widget, i did everything but only test alerts work

[bronze marsh]

hello

i just

[gritty isle]

Do you perhaps have Unlimited Alert Moderation Delay enabled? If so, disable that setting. Please go here https://streamlabs.com/dashboard#/alertbox and if you have Unlimited Alert Moderation Delay enabled, disabled it then click Save Settings at the bottom of the page. Also go here https://streamlabs.com/dashboard#/recentevents and make sure your alerts are not paused. If this icon is a play button, your alerts were paused. https://cdn.discordapp.com/attachments/962371235789025360/1147374507238101072/IMG_1019.png

[true quest]

they arent paused and it doesnt seem to show new events

[gritty isle]

Do you have Unlimited Alert Moderation Delay enabled?

[true quest]

its disabled

[gritty isle]

And if you click the Filter Events button on the Alert Box Widget page, you have all events selected?

[true quest]

yeah everything is selected

[gritty isle]

What platform? Twitch, YouTube, Facebook, or Trovo?

[true quest]

its on twitch

[gritty isle]

All alerts or just one of them?

[true quest]

none work

only when i click test

[gritty isle]

Weird. I’d go ahead and follow the instructions from bot in the post below.

[merry edge]

It glitches sometimes. It happened to me. You have to turn off alerts and turn it back on

[wispy latch]

@true quest We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[true quest]

do i need to use streamlabs software to use them

[gritty isle]

Are you using OBS Studio?

[true quest]

yeah i am

[gritty isle]

No, you don’t need Streamlabs Desktop. But go ahead and go through the guide. Just be sure to log out of the Streamlabs web site on any device you access on: click your PFP and choose Log out. Then follow the rest of the guide. At the end, log back into the Streamlabs web site with your Twitch to re-establish the connection.

[true quest]

i just did everything but i cant test if it works

[gritty isle]

Also in OBS Studio, make sure the Alert Box source is at the top of the source list for any scene where you have it and I would go to Settings > Advanced and turn off Browser Source Hardware Acceleration and restart OBS Studio.

[true quest]

test alerts show so i dont think its obs

[gritty isle]

What’s the link to you Twitch? I don’t see it on your Discord profile.

[true quest]

can i send it here?

[gritty isle]

Yes because I asked for it.

[true quest]

https://www.twitch.tv/mrrubic_master

[gritty isle]

Okay, thanks. I’ll follow as a test. Make sure you have OBS Studio open and in a scene with the alert box.

[true quest]

everything is on

[gritty isle]

Ah, you are live. You need to be offline to have the disconnect service work. I can test but you may have to do this again once you end your stream. A unfollow and refollow won’t trigger a new alert.

[true quest]

ill end

do i need to disconnect again?

[upper stratus]

I'm not sure if this is a known issue or something specific to me. I have a MP4 on my starting scene, yesterday and today, I can see that it is playing but can't hear anything. It worked the day before but now it doesn't

[gritty isle]

I’ve followed and didn’t see the alert. You’ll have to find someone who hasn’t followed you before as a test.

[gritty isle]

Yes, once you end your stream.

[true quest]

i give up

[tawny fulcrum]

I am considering to have multistream. where can I see the platforms that are available for multistream? Since I have never done that before, any advice before getting into this?

[gritty isle]

If you have the audio monitoring set to monitor and output, change the audio monitoring device to something else then switch it back to the device you use. And then restart Streamlabs Desktop.

[upper stratus]

ok I'll try that. Thank you

[humble gale]

if you ask your question someone can answer it. idk if you asked something earlier @merry edge

[merry edge]

Oh okay thanks

I can’t use the duplicate feature on streamlabs only reference

[humble gale]

for what kind of source?

[merry edge]

Video

[upper stratus]

yep that worked

[gritty isle]

You’re welcome.

[humble gale]

If you have a stream key and a rmtp url you can go live anywhere. the stuff that is integrated is anything that you can log in with (twitch, fb, yt, etc)

[humble gale]

when you press add video capture source are you using the toggle at the bottom?

[merry edge]

Yes

[humble gale]

and it's not letting you select a different source? can you share screenshots or a video of you doing it?

[merry edge]

Sure

[humble gale]

oh if you're copying into a new scene you can only reference. it will help you save resources to reference it which is why the copy function features that way

if you want to create an entirely different source (like one for your webcan and another for your capture card) you would want to go to the + > video capture source > use the toggle

[merry edge]

That way only worked for my MacBook

On here it shows up black

Can I show you?

[humble gale]

you can make a new video if you want

[merry edge]

It started working as I’m recording wow. Thanks

[humble gale]

that's how it always happens right?

[merry edge]

Yes, very annoying

[humble gale]

trust me i know. i will have something happen 5 times and the minute i start recording it's like "nah, it's fixed now"

[merry edge]

Okay it stopped working again but imma try and fix it before I say anything

[humble gale]

ok. but is there a reason why you want to make a new capture card source instead of a reference?

a reference would actually use less resources than a new source, so it would better to make in general

[gritty isle]

Oh technology!

[merry edge]

The reason is because I have a overlay for when I’m in between games and my main screen

I can do it easily on my MacBook but its been dying faster when I stream so I had to make the switch

[humble gale]

so i'm confused though. like are you trying to resize it and that's why you need two different sources?

[merry edge]

Add a filter to match overlay

[humble gale]

ooo

this would work for capture cards but i think you would want to use this: https://streamlabs.com/content-hub/post/using-multiple-scenes-with-different-webcam-filters

basically you add your capture card as its own scene. then when you're in your other scenes add it as a scene source. that way you can add filters and stuff to the scene source

and you'll still gain the benefits of reduced system usage

[merry edge]

Perfect, thanks it works

[humble gale]

yay!

[shy laurel]

so, just to confirm, there is NO phone number one can call for an issue with an order, AND i can't post in the support channel.
so like...i literally just cannot talk live with Anyone from streamlabs about a merch order?

@wispy latch you successfully charged me for my order, immediately placed it on hold, then demanded that*** I*** "submit a ticket" to resolve it, then in the DAYS i wait for a response, you try to charge me Again

this is a wild way to treat customers

[oak cloud]

the merch team doesn't work in Discord. you need to submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new. if you have a ticket number, i can make sure that's forwarded to the correct team, but it is detailed that we can't handle anything with money here

[placid patio]

is there a way to make the two commands !givepoints and !addpoints only streamer and not mods?

[oak cloud]

for !givepoints you can if you click on the ✏️ > permission. for !addpoints no, from what i see but i can make it a feature request

[shy laurel]

i appreciate you trying to help, but honestly it's just wildly insulting that they think they can not only just Not have a line to call into, but also put the onus on their customers to get resolution on an issue that they already know exists, and they created entirely
just a truly unacceptable appreoach to "customer service"

[oak cloud]

Since i don't know exactly what the issue is, but in all my merch orders that i've made i always get an email saying to reach out. It's because how things "communicate" with one another that they can't be more specific with the email that is sent out. Typically when you get an email saying something is wrong/something is on hold or something like that it's because it's embroidery and there's an issue with it. Other times it's because you messed up your address. But the team is pretty fast about getting tickets responded to quickly, so if you put something in a while ago it would be good to share the number so i can share it with them.

As for a phone number, it's much easier since it's an international company to respond to emails. Then there's translation tools, not getting disconnected, etc.

but that's the way that SL has always been (no phone calls, only email/text-based support unless someone requests an accomodation)

[shy laurel]

"in all my merch orders that i've made i always get an email saying to reach out"
unacceptable. that's a total Fail State as a company

[oak cloud]

sorry maybe that wasn't the best way to share it. like that's if there's an issue

a lot of times i've gotten merch without anything like that and it's mailed directly to me (i've bought a bit too much merch )

[shy laurel]

regardless, not having Any type of live support is an unacceptable practice, and they've earned relentless badmouthing from me already.
i will warn everyone in several discord servers not to order from them

[oak cloud]

I mean, there is live support options though for most things but payments based things. It's because of following international laws with GDPR (especially)

Do you have a ticket number? cause I can forward taht for you for your order in general

[fickle lichen]

Having someone waiting for a phone call is expensive

[oak cloud]

true didn't think of that too

[placid patio]

Thanks, and yes please do make it a feature request. I feel like the !addpoints command is more important to have this option since it is not transferring points that they have earned. I had a mod add points to his account so that he could win a ps5 giveaway i was doing.

[fickle lichen]

That's a 200iq move

[oak cloud]

on no I wrote that out for our dev team but i can give some extra context for it

[shy laurel]

"making money costs money" 😭 😭 😭
it's unacceptable to displace that cost onto customers in the form of Time, especially when it's because they're trying to double charge

clown show. not a real company

[oak cloud]

Do you have a ticket number? cause if you do i'm happy to get it to someone who can help

[placid patio]

thank you.

[fickle lichen]

The company has given you a clear path to fix the issue, your card company will protect you from any wrong charges. And now you've communicated to the company that unless they provide a phone number, you'll bad mouth them.

[shy laurel]

that's not what i said, so shush up.
i said they've Already earned my badmouthing Because they don't have a number

[oak cloud]

@fickle lichen @shy laurel let's make sure we're being respectful in general

[shy laurel]

and yes, they "gave a clear path". it's an unacceptable one

[oak cloud]

However, all I want to do right now, is help you out right now. so do you have a ticket number or no?

[shy laurel]

i'm not the one putting words in someone's mouth. kthnx

[oak cloud]

I'm not putting any words in anyone's mouth. I'm just here trying to help you out

[shy laurel]

are you an employee of this company?

[oak cloud]

I work for the tech side of the team

[shy laurel]

i didn't say you did, thirsty bard did.
although now you have, so congrats

[oak cloud]

So i can get your ticket number and pass it to a payments part of the team. i just need you to provide it for me so i can do that

Sorry, not sure what that means 🤷‍♂️

[shy laurel]

that by claiming that i said you put words in my mouth you managed to achieve what i had not previously accused you of

[oak cloud]

Well i didn't know who you were referencing. it wasn't clear. However, let's just try to get your issue resolved and looked at by someone as quickly as possible

do you have a ticket number? or an email address that you sent the ticket in with?

[shy laurel]

i already resubmitted a new ticket. at this point i'd rather see how long it takes them to respond through their natural course of lackadaisical action without additional prodding from someone from another department.
that way i can adequately convey to others just how poor the "customer support is" should they foolishly choose to deal with streamlabs.

i literally only came in this server to confirm that there is NO way to get a live conversation with a proper customer service rep

[oak cloud]

submitting multiple tickets doesn't help, it just hinders the process because then they are searching for multiple tickets to merge together and then remove sensitive data, etc.

You came here asking for live chat help. I'm trying my best to provide you with the quickest support and now you don't want that. what is it that you would like me to do?

[shy laurel]

almost as if forcing your customers to "submit a ticket" when they KNOW there is an issue already is a silly and bad way to manage a business

[oak cloud]

they don't know if there is an issue until it goes to our fulfillment partners

[shy laurel]

(i only resubmitted because the first time i was on my phone and couldn't look up the order number, not that i should have to)

[oak cloud]

so we send an API to the fulfillment partners, then the fulfillment partner's API communicates to us "there is an issue" >> we send a ticket through an automated system

[shy laurel]

stop talking would be great

[oak cloud]

ok do you have an email address that i can look up? i can delete it right away or i can take it in a DM

Please be respectful. this is your second warning. i am trying to be helpful. Please see #rules

[shy laurel]

you are not a proper customer service representative, you cannot resolve the issue for me here today, thus you are not what i was looking for. do not present that false equivilency

[oak cloud]

I'm trying to get your ticket escalated. If you don't want that then have a lovely day and it will wait at the back of the queue since you just resent in a new ticket

[shy laurel]

uh oh, wouldn't want to get banned from a server i already said i literally only joined to confirm that i can't get a live sutomer rep discussion. what ever will i do?

[shy laurel]

the fact that there's a queue to wait in just to get them to stop trying to double charge is a Fail State as a company

[oak cloud]

I'm just telling you what the rules are. If you don't care about being banned that's fine. You have two options right now, which are either to stop chatting and leave this clear for other people that need help, or to get help right now from me escalating your ticket

Hi! How can I help you out?

[shy laurel]

and btw, since i clearly said i didn't want to continue conversing and you continue to engage it is in fact YOU who are being disrespectful and are responsible for any tone you may now encounter that you don't enjoy

[shy laurel]

great, we agree. we should stop talking. so stop talking to me and we're cool

[oak cloud]

I just am trying to help you. It's my job to chat here and help people to the best of my ability and to make sure that you're aware of your options. I have to keep responding to each message you send. That's part of my job

What exactly is crashing? Streamlabs Desktop, Streamlabels, or a different software?

[shy laurel]

no, you can't hide behind rules when i make clear that i want you to stop talking.
we're done. simply stop responding.

[oak cloud]

I hope you have a great day! and if you decide to change your mind about your ticket being escalated feel free to ping 🙂

what software is crashing?

what update?

[shy laurel]

you're being intentionally obstinate and provoking reaction by refusing to disengage. it's petty and childish, and pretty on brand for how incompetent this "company is".
THE CUSTOMER REQUESTS: please do not respond to this message.

[oak cloud]

So, are you using Streamlabs to stream and the application that looks like is crashing?

Ok, so is it just unresponsive (like you can't click on anything), closing entirely, or is your stream just going offline?

which one of the three?

Ok, so just to make sure i have this entirely correct, you click "go live", then it you're live for a little bit but then it goes offline without warning? (like you see the button go back to the "go live" button instead of "streaming")?

I think we may be getting confused. do you have a screenshot of what the problem is?

To take a screenshot on Windows, hit the Windows key + Shift + S on your keyboard and then highlight the required area and click where you type messages in Discord, hit CTRL + V and hit Enter.

To take a screenshot on macos, hit the Command key + Shift + 4 on your keyboard and then highlight the required area and click where you type messages in Discord, hit Command + V and hit Enter.

[tidal mist]

what is the latest SLOBS of vs

[oak cloud]

1.14.0

[tidal mist]

thoought so wanted to make sure 🙂

ty 🙂

[native seal]

next stream crashed https://gyazo.com/7e81b7154bd44e26e24c26e3cf5f3778 in german is my software, thats why the Screenshot is in German, the Screenshot says nothing about the fact, that something is send after the crash to the support team, no report, despite i ticked the box as the troubleshooting said

[potent harbor]

hey, how can i find the invitation to streamlabs chatbot discord? thx

[humble gale]

it's in #welcome in the first message

[humble gale]

so i think this is just a general crashing error. but i've seen some people have better success trying to reinstall Streamlabs Desktop or try a new scene collection

[native seal]

I installed SLOBS as administrator new. as they said here in the chat...same Problem

[humble gale]

did you try creating a new scene collection?

[native seal]

what dooes tha mean ? and what does this change ?

should I delet my current Scenes ? and try new ones ? I think that is not the problem, other streamer have the same problem

[humble gale]

so from what i understand sometimes in a scene collection there can be a source that is causing a crash. So if you create a new collection (click the dropdown next to scenes > manage collections) you can either make a new one (that ignores the old one) or duplicate the old one (which copies over the data but not wahtever was causing issues before).

Lots of streamers have issues with crashes, but each one is unique to them. I saw you were linked the guide also before so if you ran through everything in that this is the only thing i can think of that you haven't tried yet.

[native seal]

since 2 weeks, always the same and I know other streames the problem started at the same time, I think the last update brought the Problem.... not the Scene colelction...or other stuff...

[humble gale]

You can't know until you've exhausted all the options available for troubleshooting

not saying it isn't, but it's worth a shot especially if you resolve the issue

[native seal]

I ticked the box, so the report should send aufter chashing, but I think there is no report send to anyone, dont know how this worked. I'm not an IT Spezi, and dont know what to do anymore...thought that there is some onewho can give me via Discord call, some help, but my software is in german, dont know if anyone speaks german

[humble gale]

IDK if people speak german either, but you could submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and tell them what's going on and ask for a call. i bet they could help you out even if it's in german

[pulsar sable]

Does anybody know if the merch shop works at all, for orders.. submitted a ticket have money taken out but its on hold.. read the terms states if on hold for 30 days it will be refunded.. so my question is the merch shop working properly or is it like a beta feature

[pastel tendon]

how do i withdraw my profits from my merch

i got like 5 bands waiting to cash out

[pulsar sable]

So it does work? Have items been going out hats etc?

[pastel tendon]

yeah my friends and family recivded the items

i just havent been able to withdraw any of my profits