technical-support

[random basin]

Change your default browser to Edge and try again

The best bet here is to send in a ticket. submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[zinc oriole]

still the same :/

[random basin]

Do you have Chrome?

[zinc oriole]

yeah

[random basin]

Did you reboot after changing to Edge?

[little heath]

for sure just thought it was something happening to all

i just klnow it wants to disconnect and freeze then reconnect

[random basin]

Not that we are aware.

[zinc oriole]

yup

[random basin]

Still not working?

[zinc oriole]

nope

[random basin]

Try to change it back to Chrome and clear the cookies before you try to reconnect/

[scenic anvil]

does anybody know how to fix the mini feed? Been seeing that this was a problem for alot of people and in 2023 it somehow still is for me

[random basin]

Have you followed the instructions to fix it? Is it twitch?

[scenic anvil]

i have tried logging in and out

i didnt wanna reset my entire thing bc that would delete my scenes

i have also tried uninstalling the whole thing itself

[zinc oriole]

still the same idk why

[gritty isle]

Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

[zinc oriole]

it work but now i have this

[gritty isle]

That’s an issue with a plugin you have installed. Either see if there’s an updated version of the plugin or uninstall it.

[random basin]

You would need to log out of both Streamlabs.com and Streamlabs Desktop, as well as any other Streamlabs products you might. Once logged out of everywhere, go through the steps in this guide for Twitch: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

If you don't see "Streamlabs Dashboard" listed there, look for "Streamlabs" instead. Once you've finished those steps, you would log back into both Streamlabs.com and Streamlabs Desktop (as well as any other areas you logged out of, if you did) with your Twitch account specifically to reconnect.

This won't bring back any missing events into your mini feed / recent events, but should help moving forward

[zinc oriole]

where is the plugins folder ? can i delete it ?

[gritty isle]

I would check and see there if there is an entry for it in the Add/Remove Programs and if so, uninstall from there.

[scenic anvil]

ill wait for someone to follow and check

[zinc oriole]

thanks : )

[zinc oriole]

it's okay, i installed one by one every error i had

I didn't have them

[glacial bloom]

Hi All,

I'm having the same issue for 2 evenings in a row now, where i'm having dropped frames, is this happening to anyone else?

[open cosmos]

yes same here

[glacial bloom]

i'm on chat support now.

[little heath]

same here random frame dropes out of nowhere and stream freezes and crashes then re connect been doing this stream thing over a year and never have i had this issue until recently may want to check them things out when you can

[narrow cove]

hey im just trying to change from one twitch account to a new one, already have all the scenes and everything made but cant figure out how to load them into the new account. is there button or setting im missing. trying to export and import does not seem to work.

the export import seems to lose a lot in the process

[wispy latch]

@narrow cove If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[chilly notch]

I think if your stream has a lag the tic tack toe 15 second timer doesn't work. they need to extend the timer to like 30 to 45 sec...but 15 is the max

[little heath]

well im thinking this is happening to multiple people cause i hearing from community having multiple reports of stream crashes and minior issues freezing stream and crashing with no resolve or explanation just figured you all should know i know its something happening to a good percentage of people so im not super concerened as i know it can be fixed but if no one says anythign then nobody knows what to fix or whats going on just something to look at thank you all

[marsh moss]

did they remove the 1 on 1 support chats?

[fossil iron]

I'm trying to log in to streamlabs on a new computer.

Downloaded it, went to login screen, and when I try and click on the icon for stream Labs login, or for YouTube login, nothing happens. The buttons are dead

The buttons for Facebook and TikTok respond, but nothing else responds. I'm locked out and can't log in no matter what I try.

I've installed and uninstalled the program five times. I even went and deleted the stream labs folders in my programs folder.

Nothing seems to fix it

[cedar pike]

is your internet browser open?

[fossil iron]

It was, and I was logged in to stream labs on the browser

[cedar pike]

hm weird maybe try reseting your pc

[fossil iron]

Just did that. Didn't help

I tried to uninstall it so it would send me through the tour thing when you first install it again. But it just opens things up without the tour now.

What do I have to delete to make it forget that it was ever on my computer?

[cedar pike]

idk then

[neat sky]

Just curious, is Streamlabs Studios looking at allowing us to change our streaming to Kick/YT, ect??

[fossil iron]

I tried merging my Facebook with my existing account on the website, then logging in with it on the desktop app. It didn't work.

Tried logging in on my TikTok which is also merged, it didn't work

[cedar pike]

question how do i move one scene collection into another collection so i can use both in one

[regal cradle]

Hey there, I have a question. my SL recently updated and when ever I stream a game now, at random points the stream will freeze/crash or in rare cases it blue screens me. any one else having issues like this?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[bright plume]

Question, has other had this issue too or is it just me...
I have had my profile show "upgrade to Ultra" the last two month, and this is all while I have been paying for Ultra. At the same time I havent been able to use the video editor site (yes I was logged in) but I could use the thumbnail maker.
I tried asking the support, they simply only gave me same answer three times that has nothing to do with my question.
I ended up having my payment past due, coz I wanted to change my card to pay with, so, I tried to change the card, I got an error, I tried to even use the "Upgrade to Ultra" and both with the main card and the new one, still got an error, I then tried to click cancel to see what happened, I got to the part whewre they offer 45% off for the next 65 months for $10 pr month, and thought, maybe there I can change my card to the new, again error, tried with the main, same thing. So with all this error and support havent helped with an answer to why it keeps telling me to upgrade to Ultra, when I have been paying for it for 6 month, but only seen this message the last two, I ended up having to fully cancel my sub, coz nothing worked. And who wants to keep paying for Ultra if it doesnt register that I do pay for it and dont have access to all the Ultra sites... I dont know what to do.. But have others seen this message even tho you do pay for Ultra?

I really wish to find a solution so I can get.my subscription back, without the errors ofc. 😁
Thx in advance.

[valid trail]

Does anyone know how to set up a stream on an ultrawide monitor to have the black bars on twitch? It currently just squishes my game while not giving me an option to just have the black bars.

[cedar pike]

right click your source on the display that you want to change under the transform section do "Stretch to Screen" or "Fit to Screen and that should make it work

[valid trail]

I had to change my base canvas resolution to match my desired resolution for some reason.

[desert briar]

@velvet nymph Oh hey

[gritty isle]

Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

[vocal girder]

My recent events have no been updating for 5 months and I tried loggin out and in on all platforms including disconnecting streamlabs from Twitch and still not updating

[keen parrot]

@wispy latch My audio import in stream labs dose not pick up my usb yeti mic.

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[vocal girder]

Thank you, can you try to follow just to see if it worked? It's Volinra

[keen sedge]

Would anyone happen to know why my camera isn't changing properly streaming on Kick? When I stream vertical (Front camera) it just has borders on the stream from the viewers perspective. And when I switch to horizontal (back camera) it doesn't even switch to horizontal mode.

[gritty isle]

You completed the guide and logged back in Streamlabs Desktop with your Twitch? If so, please make sure you're in the scene with your Alert Box source. You should see the alert and the Mini Feed should update. Give me a minute to load up Twitch.

[vocal girder]

Yes I followed the guide

[gritty isle]

@vocal girder I must have followed you sometime in the past. An unfollow/refollow from me won't trigger a follow alert. Do you have someone else that can be a brand new follow?

[vocal girder]

Oh I had follows filtered out and now I can see all recent follows! For some reason only the follows are updated but maybe everything else will update too?

[gritty isle]

Possible!

[vocal girder]

Thank you very much 👍 Also I have another question if it's okay. If I'm using streamlabs mobile to stream from mobile and I have earphones on, can the alerts still have sound for everyone to hear? Unfortunately my phone's integrated microphone barely works so need to use earphones for micrphone

[hearty valve]

I am trying to understand an issue I am having. When I login with my YT on streamlabs it shows I am connected but when I click go live in Studio it just shows waiting. Now is where it gets wierd in streamlabs I have the chat showing. However, when I update the stream key to match what is in Studio the chat area goes away any help

[feral basalt]

Hi @livid timberyoneI can't change my credit card to pay the ultra. My plan had canceled, need help

@everyone

[austere flicker]

what to do if i keep getting a error message about output i cant stream need help

[gritty isle]

The everyone tag has been disabled. Can you imaging pinging near 230,000 people? For assistance with you issue, please put in a ticket via the link below from the bot. We can’t assist with payment issues in discord due to the privacy and security of your confidential information.

[wispy latch]

@feral basalt If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[feral basalt]

thanks

[queen atlas]

So labs just decided to stop working entirely mid stream? Closed it, restarted my computer and about 2mins after going live again it just died. Anyone know what the issue might be?

[hearty valve]

any reason why my stream key would not match what is in studio. It reverts everytime I start streamlabs

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[ashen lodge]

Why is Streamlabs spiking so hard?

[neon crow]

Do you have hardware acceleration disabled in streamlabs desktop settings > advanced?

[ashen lodge]

Ooof, it is enabled. Could that be it?

[neon crow]

That shouldn’t spike the CPU. Which encoder are you using?

[ashen lodge]

NVEC New

[vagrant pecan]

Would anyone know why my PC gets knocked offline when I hit "Go live" on streamlabs OBS?

[neon crow]

What CPU do you have?

[ashen lodge]

i7-9700

[neon crow]

When you say “gets knocked offline” does that mean no online things work?

[neon crow]

Is that a quad core?

[vagrant pecan]

Correct, it's like the NIC turns off until I turn the stream off.

I still have both link lights though. Send/Recieve

[neon crow]

Can you try going into Streamlabs desktop settings > advanced > scroll to network > change Bind to IP to your IP address and see if it makes a difference for me?

[ashen lodge]

8

[vagrant pecan]

Will do. One moment

[neon crow]

What game are you playing?

[ashen lodge]

my main: WH3. This is a very recent development. I tried playing D4 and it ran for about 1.5 hrs and crashed. then yesterday I rode the struggle bus hard.

[neon crow]

Interesting. What’s WH3?

[ashen lodge]

I'm sorry, Warhammer3 and Diablo 4

[neon crow]

Diablo 3 is running fine on my 3900X and my GTX 1080

[vagrant pecan]

No change. Knocked after about 30 seconds

[neon crow]

What platform are you streaming to?

[neon crow]

Sorry, Diablo 4

[vagrant pecan]

Twitch

[neon crow]

Can I have you run this?

[wispy latch]

{1}
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[vagrant pecan]

Running this now.

[verbal juniper]

so i want to import all the commands and stuff to my CLOUDBOT From my STREAMLAB Chatbot how do i do it i did the export thing and let it complete but still didnt saw my commands or anything in there so please guide me

[ashen lodge]

I'm glad you are experiencing success. I am uncertain as to why my system and SLOBS is spiking like this.

[vagrant pecan]

This was the return

[neon crow]

Yeah the CPU spikes are weird. Let’s have you open a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Can you do me a flavor and do a thing? There’s a custom twitch server thing….lemme find it

[neon crow]

{1}
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

Do the last part about the ingest

[vagrant pecan]

Which one should I use?

McAllen or Denver?

[neon crow]

Denver for sure

That seems to be the best connection

Let’s try that

[vagrant pecan]

Testing now

So far this is the longest I've stayed up. What would the ingest server be doing that knocks me offline?

Ope nope, there it went 😢

Oddly enough, my old PC didn't do this. I recently built this new one last month and first time encountering this.

[neon crow]

Idk. Let’s have you make a ticket

[wispy latch]

@vagrant pecan If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[sinful night]

How long till I can properly link to KICK? tired of dealing with extra windows

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[vagrant pecan]

Thank you very much for the help given so far!

[neon crow]

Anytime

[ashen lodge]

mmm, yes, where and how?

[neon crow]

Follow the bot instructions here: #technical-support message

Last step

[verbal juniper]

so i cant copy all my streamlabs commands to cloudbots

[vast pond]

Cloudbot loyalty store not responding for the 'Redeem via chat' option 😐

i.e.

I type !redeem luck

nothing happens. I need to actually open the page and click on it to happen.

that would be an issue for mobile viewers

[vagrant pecan]

So I changed my encoder to the nvidia(new) and I have yet to have an issue.

[vast pond]

please let me know if this is the right server for cloudbot -- i know there is another one for the downloadable chatbot and this is for the website -- not sure if there is a 3rd one for the cloudbot.

[neon crow]

What’s the issue?

[lime notch]

any way to add custom html to creator sites?

[lunar sedge]

Hello, i Need help with CloudBot. Im trying to write command but i do it wrong.
I would like to write a command to change the game, but as a shortcut - i need instead of "!setgame Art" and change game to Art, write only for example "!art"... or for better example where it will be it more useful instead of "!setgame Dead by Deadlight" write only "!dbd"

[verbal juniper]

so i guess u cant import streamlabs chatbot commands to cloudbot

[wispy latch]

@verbal juniper If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[topaz meadow]

Hi Streamlabs support community. I'm having some trouble with specifically my follow alerts. All of my subs and dono alerts work fine but for some reason the follow one isn't working. When I test out the the follow alert, it sounds like there's an echo, not sure if this is any help in identifying the issue. I've tried uninstalling and reinstalling, still didnt fix the problem. If someone has any ideas as to how to fix this, please let me know. Thanks in advance.

[hollow gale]

hello !
did anyone now where i can get help for a streamlab issue ?

because when i start a stream the audio is in bad quality (very bad) and even if i change anything nothing change the audio keep staying bad

[verbal juniper]

do i have to be ultra member to move m commands to cloudbot?

[twilit maple]

No, you do not need ultra to export your commands from Chatbot to Cloudbot

[twilit maple]

Are you using both a video file with audio and an audio file for the alert by any chance? Or maybe have two alert boxes in your scene?

You could check this by testing the alerts in your browser.

@hollow gale If you check #support-info there should be a post explaining how to best find answers and how to contact the technical team.

[verbal juniper]

i tried everything i went and did the token and than did the export thing and still when i open my custome command there are not commands there

[twilit maple]

Then I would recommend that you submit a ticket. I'm not sure why they wouldn't import, unfortunately.

[hard spade]

(cloudbot) If a person comes in chat and messages on youtube live stream, then how will you get his welcome message like welcome to the live stram {username}

[verbal juniper]

how do i make clip command in cloudbot

[shrewd light]

whats the main perk for getting 1 year of ultra, other than the discount

[hard spade]

@ocean roost

[ocean roost]

@hard spade Don't randomly tagg someone who isn't actively working with you. #rules

[hard spade]

Sorry

[bright plume]

Seem like you have the same issue as me, only getting errors when trying to change the credit card information.
Just wanted to let you know that you aren't alone with this issue.

[shrewd hatch]

is there any expediated twitch support system if I want something solved? I need to open a ticket for something and I am still waiting on 3 other tickets from 2-3 months ago

[rotund bloom]

How do i play a mix of clips from my stream, while being on afk/brb screen? Using streamlabs desktop 1.13.1

[vast pond]

#technical-support message

[tranquil sparrow]

Is anybody else having an issue where streamlabs obs has disconnected twitch and refuses to reconnect?

nevermind fixed it, I had to manually reinstall the latest update. There was a corrupted update file

[hollow pulsar]

Hello i wanted to use the chat widget is there any way to let the text scroll from top to bottom?

[compact ridge]

Anyone know how to connect interface mic to obs ?

[prisma sail]

my audio is nothing but chop coming from my usb headset...i have a dual pc setup...4k60 pro mk2 capture card...but when i disable the sound wave capture I cannot get game sound...when I enable it I get nothing but chop from my logitech g x pro wireless headset...any ideas...please help

[ember reef]

Will streamlabs support streaming to kick when i look through the list of places to stream kick does not show up?

[gritty isle]

Okay, what you need to do is go to https://streamlabs.com/dashboard#/settings/account-settings/import and click the button for AnkhBot which is the old name for Cloudbot. Only the Loyalty information will import. Commands don’t import since Cloudbot has a different variable syntax so you’ll need to create your commands from scratch. You can see the Cloudbot variables here https://streamlabs.com/dashboard#/cloudbot/commands/variables.

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[verbal juniper]

Ty sir but what I came to is that I will make all the command in cloudbot also now I want to know how to put twitch !clip command in cloudbot cause one I had has different code

[gritty isle]

Cloudbot doesn’t have a clip command. You had to add a custom command.
{readapi.https://api.thefyrewire.com/twitch/clips/create/66ccc56578e6b6b9b1458a11a6d04162?channel={channel.name}}. And, the token there is just an example. To get a token for your specific channel, go here https://thefyrewire.com/docs/api/twitch/clips/#required-parameters

[floral crow]

With the new Twitch Update TOS yesterday. Has anyone heard an official word on if its complete banned to stream to both twitch and YouTube at the same time again?

[gritty isle]

Everyone is waiting for clarification on that.

[floral crow]

Thanks

[cobalt pelican]

so why i keep getting this, my network is more than good, pc req more good to be true tf is this

[modern yew]

I followed the instructions, but this appears to only let me multi stream to Kick, not solo stream, am I missing something? Every time I try to toggle off another platform, it tells me that I cannot toggle off the platform I used to sign into Streamlabs, even though I signed in using my Streamlabs ID

[night scarab]

got the 7 day free trial on streamlabs consol but now that it’s over it won’t let me cancel it and it keeps trying to take money out of my account

[covert plaza]

Good Morning everyone from the US West Coast, is anyone knowledgable about streamlabs and facebook to possibly assist with an issue... When I go live on streamlabs desktop for some reason the chat overview panel on the right side of streamlabs shows a white screen but my facebook profile icon shows up on the top right of the panel... the stream goes through fine but the chat overview panel is just a white screen... Ive tried pushing refresh chat but it doesnt seem to load it properly... Ive logged out of streamlabs, made sure I logged back in correctly using my faceboook, restarted my pc.... pretty much all the simple troubleshooting... not sure where to go from here... this panel is vital to keep track of my facebook comments/chat area for my stream... any assistance ids greatly appreciated

[bright plume]

Have you done it from the website under your profile there?

[cerulean fjord]

how can i reach out to supprot on a ticket. I been waiting weeks. They still havent fixed my ultra. I lost all 4+ years of ultra points/streaming for what ever reason that cause my subscription not to renew, I cant renew my sub. ive responded to the ticket several times and no responce

since my ultra is lost i cant get in the VIP/Ultra support chans

[humble gale]

Can you screenshot your settings > stream?

[gritty isle]

Reply to the very last email you received on the ticket.

[humble gale]

Did you check your ingest server that you're streaming to? if you're streaming to twitch you can check out here: https://help.twitch.tv/s/twitch-ingest-recommendation?language=en_US

[humble gale]

You should submit a ticket

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[humble gale]

^^^ the ticket link is in there

[humble gale]

it's a #known-issues

[cerulean fjord]

I have

[oak cloud]

Stop spamming your ticket. People are looking into it

[cerulean fjord]

I am sorry I am NOT spamming my ticket. I am an IT Systems Engineer of a 20 years career, proper support and customer service would be a response.. especially after a week of no updates or responses

[humble gale]

you're not putting it in the right spot. you'll want to delete the kick thing, then do it in here:

[civic jewel]

I would like to film my screen in 16:9 but since I connected with TikToK C4DIED FOR ME I can not put my screen back normally (I have been looking for the solution since 10am)

[oak cloud]

You have sent us 3 messages in the span of less than a half an hour. Our team sometimes can take longer to respond as we may be escalating a ticket to a supervisor, talking to a developer, etc. (to me, this is spamming. so I'm asking you to please stop)

[humble gale]

if you go to settings > video you can change your resolution from 1080x1920p to 1920x1080p

[oak cloud]

Could the agent have let you know they were escalating? Absolutely and I'm sorry about that. But you are not being ignored. The payments supervisor has responded to you, so you should continue your support in your ticket.

[cerulean fjord]

Lazy.. It doesnt take more than a minute to acknowledge it an email response. I appreciate you telling me its been received. But I AM Livid because this is a nearly a month old ticket and once per week is ridicous. Also Doesnt take much to confirm you received an email. Dont explain to me that it takes time to esclate a ticket. I been doing ti for 20 years in my career. but I also know it doesnt take much to follow up or let the user know.

lol thank you

[cerulean fjord]

This is a month old ticket. my multistreaming is un-usable. ive lost all my channel points. This is more than jsut a subscription at this point

[oak cloud]

I get it. I really do. And that was a bad call to not let you know that. I only work in the tech space and can't even help you with this (as no one here can).

[civic jewel]

@humble gale It's not working

[humble gale]

click the ⚙️ > video

[cerulean fjord]

Ok that was my question if anyone here could

[cerulean fjord]

Can this get esclated further cause again its been nearly a month issue

[civic jewel]

Oh yes tank's you guy tankssss youuuuuu

[oak cloud]

It says it in multiple places that we can't help with payments issues here. Then also it has been escalted to the payments supervisor. so that is who would be at the top for you in this circumstance

[cerulean fjord]

i understand. thank you i just got a reponse back.

[upper pulsar]

so i don’t necessarily need support as much as much as information. I would like to add a second gpu into my system to use exclusively for streamlabs, power constraints and pcie bandwidth aside, what other potential drawbacks and or issues would i be looking at dealing with? specifically on the slobs side

[austere flicker]

Do you guys know how to fix this I tried putting different outposts but it wont stream

[gritty isle]

Hi there! 👋 You can hop over to #ultra-support if you're looking for assistance or just wait here if you're just looking for input on your question. We had a question about this recently and another Volunteer had some good insights. I'm trying to find that post for you.

OH! And I found it and it was an a reply to you! 😉 <#technical-support message> @upper pulsar

[gritty isle]

Sometimes if you change the encoder to X.264 then restart Streamlabs Desktop then switch the encoder back to what you had and restart Streamlabs Desktop again.

[vital swift]

Hy all, I,ve got a question about Alerts. When I test them I can only hear the sound but the image connected to them won't show. Any ideas ? I tried reinstalling.

[austere flicker]

Thats still didnt work not sure whats going on honestly

[covert plaza]

Possibly the source layer is underneath all other layers causding it to still make sound but not visible

[covert plaza]

alert box xource should be the top of the list so it shows over everything else

[vital swift]

It is at the top of the list, thanks tho! Any other ideas maybe ? 🙂

[gritty isle]

Okay, give me a few minutes. I'm at a remote area helping out with family and need to go assist with something for a bit.

Are you trying to just stream, just record, or both?

[gritty isle]

in Streamlabs Desktop, go to Settings -> Advanced -> Sources and uncheck Enable Browser Source Hardware Acceleration, click Done then restart Streamlabs Desktop. If that doesn't help, make sure for the alert in question that you have Custom HTML/CSS disabled.

[vital swift]

Im focused on streaming, now i'm not live while testing it; But even when I was live it didnt show. I had the same problem in regular OBS.

Ill try the settings, HTML/CSS is disabled, thanks for the info!

[covert plaza]

is that alert box from streamlabs or streamelements?

[vital swift]

streamlabs

[covert plaza]

when not streamiing and you use the test widget tool does it show up then?

[vital swift]

It worked, your a genius! Tysm 🙂

[covert plaza]

glad you were able to find that answer @vital swift

Would anyone be able to tell me what the difference is between streaming to facebook using the custom ingest option and the using recommended settings??? I have noticed somethings dont actually work such as the live dock when using the custom ingest option but anything else i should be aware of?

[gritty isle]

You’re welcome!

[gritty isle]

Streamlabs Widgets and the embedded Chat dock won’t work via a custom destination as that doesn’t use the API setup for Streamlabs.

[covert plaza]

thank you!!!

[gritty isle]

You’re welcome!

[neon crow]

Which encoder are you using?

[modern yew]

That worked, thank you!

[hollow pulsar]

Hello i wanted to use the chat widget is there any way to let the text scroll from top to bottom?

[desert briar]

Hey, I have been having problems with the SE.pay feature. For whatever reason, viewers cant submit tips to my SE.Pay. they get an error on my tippage. Any idea of what could be the problem? Thank you!

[humble gale]

oh rip LOL. well se has their own server (since this is Streamlabs).

[stoic iron]

at a complete loss, yesterday everything in my stream was fine, i only made 1 change and that was removing youtube, and adding in Kick. now all audio is messed up, there's echo from mic and game, mic now sounds like garbage.

[gritty isle]

How did you 'remove' YouTube? Kick should have been added as a custom destination. Neither should have affected the audio. I'd at least screen shot Settings -> Audio and we can go from there. I'm at remote location helping out family and maybe slow to respond. Please be patient. 😉

[gritty isle]

@stoic iron Please post the screen shot directly here. I can't assist in DM's, sorry. There's no confidential or user identifiable information in the audio settings.

[stoic iron]

that was my bad

[gritty isle]

So I see you're logged in with your Twitch. Did you unmerge your YouTube channel in your Account Settings on the Streamlabs web site?

And is that Desktop Audio device speakers?

[stoic iron]

well i turned it off for stream location is what i meant

[gritty isle]

Oh okay. Are you multistreaming?

[stoic iron]

yes for now soon will be moving to only kick due to twitch's new rules of simucasting

[gritty isle]

Hmmm, I'm not sure at the moment why you've got an echo. I'll trigger the bot to give you information on echoes and if you like, link your discord per the next bot post and then ask over in the Ultra Support channel (seems like you have an active Streamlabs Ultra subscription, thank you! )

[wispy latch]

@stoic iron ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off https://i.imgur.com/TMR36co.png
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: https://i.imgur.com/bbh5oyx.png
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: https://i.imgur.com/3xNWNg0.png

@stoic iron

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[stoic iron]

thank you

[gritty isle]

You're welcome.

[orchid flax]

Why is my VODs showing source and not 1080p60? I am using SLOBS. What am I doing wrong?

[vast pond]

Bringing to the top of the pile.

#technical-support message

[gritty isle]

Source is what ever resolution you used for that VOD. If you choose Source, what does the player say the resolution is?

[gritty isle]

What platform, Twitch or YouTube? Can you screen shot how you have this Loyalty Store item setup please? And if its a sound effect, for mobile viewers, best to use WAV formatted files.

[next merlin]

hey im new to streaming how do i share my vs code window without sharing my personal details is ther ea blurring option or extension for vs code etc?

[gritty isle]

Streamlabs Desktop doesn't have any bluring capability. Sounds like you're wanting to share Visual Studio? I'd use Window Capture and then choose that specifc window rather than using Display Capture.

[next merlin]

oh ok i see

ok ty]

[vast pond]

Twitch

I'm trying the command !redeem luck

[gritty isle]

Is this supposed to just play the sound effect or is this something that you'd have to perform on a live stream?

[covert plaza]

Ive tried looking at different ways to use Streamlabs on a 2 pc set up for streaming without the use of a capture card. OBS seems to have a plug in that works extrememly well with teleport, then theres NDI tools but has a lot of delay after testing it... anyone got any suggestions or other ways to do a 2 pc streaming setup without capture card?

[vast pond]

while live on stream it'll have a sound effect, show the visual -- but most importantly simply work.

if you go to this website it works.

but thats not convenient for mobile users, hense the concern about the !redeem XYZ option

https://streamlabs.com/lostinitiative/cloudbot

[gritty isle]

Gotcha! Then change the type from Stream Perk to Sound Effect.

[vast pond]

does stream perk not work for !redeem?

cause it IS something that happens on stream

also -- sometimes they DO need to offer additional information (not for this specific redeem, there are others as well being added)

[gritty isle]

If you're just wanting to play a sound, then use Sound Effect. Stream Perk is usually to make the streamer to someting on stream like drink water or perform something specific in a game.

[vast pond]

ok, yup there is something specific actually happening on stream
not just a sound effect. the sound just makes it so it's noticed more easily

[gritty isle]

Oh okay, then... What happens when someone redeems this?

[vast pond]

there are others too
like 'SHUT UP SCOTT' that means for the DM to get back on track and stop with a tangent and whatnot. there are many

[gritty isle]

BUT what happens when someone redeems this item?

[vast pond]

I'm not sure what you are asking? you mean if someone actually attempts to redeem it while live?

assuming that is the case:

if they use the streamlabs.com/lostinitiative/cloudbot link, it works normally.

if they type '!redeem luck' into chat, nothing at all.

sorry if i'm confused or confusing you. I had said this before which is why I wasn't sure what you are asking (#technical-support message)

[gritty isle]

Then I'd go here https://streamlabs.com/dashboard#/cloudbot/commands/default and make sure have the redeem command enabled and have the permissions set to Everybody. Sounds like the command may be disabled and it can't be used in chat.

[vast pond]

THAT IS EXACTLY IT!!!
OMG RUFUS, you truly are a god send!!

let me test it...

[gritty isle]

You're welcome!

[vast pond]

IT WORKS!!
always the simple stuff!!

ok -- now if only we can get gift subs supported as something for loyalty points (like they were on the desktop chatbot) than life would be good

[gritty isle]

YAY!!!

[gritty isle]

Submit feedback on that by sending us ticket. 👇

[wispy latch]

@vast pond If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[vast pond]

I already did. Actually it was via a ticket I got things past where you and I got stuck last time. Alas the person made it seem like everything worked for the cloudbot -- alas not 💯 the case. Close tho.

Ok, I'm an ultra member now -- time to see if these perks are worth it.

THANK YOU AGAIN RUFUS!! you really have helped me about 5x in this last month solving a problem that was about 3mo old!!

[gritty isle]

Then I'd also link your discord so you gain access to the Ultra Support channel, one of your subscriber benefits. Plus you get the cool Ultra role. 😉

[wispy latch]

@vast pond

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

You're welcome!

[winged vale]

anyone have an issue of your channel 7tv emotes not showing in the streamlabs chat overlay after changing twitch username?

i believe this is what caused it, i changed my twitch username and now only global 7tv emotes are showing and not my channel ones

[gritty isle]

Please be sure to logout in Streamlabs Desktop then log back in with your new channel name. Otherwise the API won't know about the channel name change.

And if Twitch is your Primary account in Streamlabs, that'll also upate your Tip URL with your new Twitch name.

[winged vale]

I am using OBS with a streamlabs browser source. I just tried logging out on the website and logging back in via twitch but it still doesnt work

The top one is a channel 7tv emote and bottom is a global one. I think like you said its unable to recognize my username yet but idk how to make it do so

[gritty isle]

Then go to the Streamlabs web site, click the PFP in the upper right corner, and choose Logout. Do this on any device you've accessed the Streamlabs web site. Then clear the cache in your web browser, restart the web browser then log back in at the Streamlabs web site with your new Twitch name.

After that, you might want to remove and add back that browser source just to be safe.

If you change your name of Twitch, you have to log out of the web site and if you use it, Streamlabs Desktop. Then log back in with your new Twitch name. The relog is what causes the system to pick up your name change.

[winged vale]

Ok thanks. I just tried this, logged out, cleared cookies/cache/history on edge browser, closed and reopened and logged back in. Then I grabbed the browser source link from the website and made a new browser overlay with that link, but the emotes still aren't showing

I have them enabled as well

It may be an issue with 7TV, but the 7TV emotes are still working in my actual twitch chat

[gritty isle]

If you go here https://streamlabs.com/dashboard#/settings/account-settings/platforms, it shows your new Twitch name?

[winged vale]

yes my new name is byugoi_, it was byugoi2

I wonder if its just a matter of waiting for the database to update, I changed my username about a day ago

[gritty isle]

Okay, that's good. Not sure why the 7TV emotes aren't working in hte Chatbox.

[gritty isle]

Maybe? 🤷‍♂️

[winged vale]

Thanks for your help. Is this something I should consider doing a bug report on?

[gritty isle]

Seeing various things via a Google search but they all seem to say to make sure you've got the latest version of the 7TV extension on Twitch. I personally haven't used it so no idea what the latest version may be.

Or head over to https://7tv.app and sign in with your new Twitch name. Thst might help.

[tender island]

does anyone know how to update website URL?

[gritty isle]

Can you elaborate on that? Is this something for your Streamlabs Ultra subscription?

[vast pond]

Currently I stream on 2 twitch channels.

to keep things easy with StreamKeys and sources, etc I use OBS for 1 channel and SL Desktop (SLOBS) for the other channel.

Is there an easy way to just use SL Desktop for both? I don't mind logging into and out each time -- but want to make sure that everything else will port over nice and smoothly.

(I ask because the SL Chatbot did not allow this so I'm not sure if the streaming platform will have the same issue)

[tender island]

I created a website through Streamlabs with my original twitch username and since have updated that username. I was wondering if I can update my website URL to refelct the new username

[gritty isle]

Yeah, you could do this with Streamlabs. You'd essentially have 2 separate Streamlabs accounts. Just log out and log in with the other one. They wouldn't share any data or cloud back ups though, they would be separate.

[vast pond]

perfect -- and correct me if I'm wrong but I thiiiink the old sources can be exported/imported from OBS to SLdesktop

[gritty isle]

Your creator site you mean? If so, please hop over to the #ultra-support channelo and they can help you out or use the Chat bubble on the lower right corner of the Streamlabs web site.

[gritty isle]

Yes, you can export the Scene Collection from OBS Studio and then import it into Streamlabs Desktop by clicking the + sign in the Scene selector panel then click Manage Scene Collections then you should be able to import from there.

[tender island]

thank you!!

[gritty isle]

You're welcome!

[lunar sedge]

Hello, i Need help with CloudBot. Im trying to write command but i do it wrong.
I would like to write a command to change the game, but as a shortcut - i need instead of "!setgame Art" and change game to Art, write only for example "!art"... or for better example where it will be it more useful instead of "!setgame Dead by Deadlight" write only "!dbd"

[gritty isle]

Cloudbot has a default command to set the hane of the game. You could add an alias to that default command if you like. And it is only available with Twitch since only Twitch supports changing the game name on the fly.

https://streamlabs.com/dashboard#/cloudbot/commands/default

[lunar sedge]

But with this i cant have more than one command, but i want some command for art (!art) and other for just chatting (!jc), dead by daylight (!dbd) etc etc

[torn field]

LUNAR CLIENT NOT ABLE TO BE CAPTURED ON OBS?

[gritty isle]

Correct, it can't be shortened into a single command. You might pop over to the #ultra-support for clarification.

@neat bobcat No self promotion!

[willow echo]

I apologize if this has already been asked, but due to Twitch's new TOS policy, I would like to switch my Streamlabs Ultra account linking from my Twitch page to my YouTube page. How can I do that?

[maiden lark]

I am trying to edit my social media tags on the galaxy template. I am finding that i am only able to edit one when there are four highlighted any assistance?

[gritty isle]

@willow echo Please link your discord 👇 then ask over in the Ultra Support channel.

[wispy latch]

@willow echo

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[neon storm]

Hi, everyone. Streamlabs keeps kicking me out of my account and deleting all of my set up. Its annoying and exhausting. Anyone know why/how to stop it?

[gritty isle]

If you have Ultra, just log in to the Streamlabs web site with your Twitch and then merge your YouTube account then in Streamlabs Desktop, log out and log in wiht that same YouTube account. That way you can continue to use all the widget settings and cloud data (scenes and sources) you already have setup. There isn't a need to change your Primary account. https://streamlabs.com/dashboard#/settings/account-settings/platforms. I would also link your discord. 👇

[wispy latch]

@willow echo

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

I would download a fresh installer and run the installer as administrator and let it install over your existing installation. At the end of the installer, don't let it launch Streamlabs Desktop but rather quit the installer then reboot your PC. Once the PC is back up, launch Streamlabs Desktop and log in.

[neon storm]

Thanks

[turbid ether]

Hi! I'm not sure if it's something on my end, but on all my streams, my stream audio is always really quiet
i have everything maxed out on streamlabs and my game audio is as loud as i can possibly handle it, but my streams are always still quiet.

[paper flower]

Does anyone know if it's possible to make a top donor with stream labs?

[orchid flax]

If u see my previous VODs, on some , it says source and on some it says 1080p60. I dont know why

[gritty isle]

Me either. I'd reach out to Twitch.

[orchid flax]

Yeah I think I will

[violet drift]

can anyone help me with logging into my account. it keeps asking for a 6digit code or a 8 digit back up, but all i have is a screen shot of a 32 digit code

[gritty isle]

Sounds like you're logging into Twitch and its asking fro your 2FA. You would need to reach out to Twitch directly for that. Streamlabs has no control over your Twitch account's 2FA settings.

https://help.twitch.tv/s/article/two-factor-authentication?language=en_US#FAQ

[analog crater]

Can anyone help me with OBS mobile? Every time i hit go live it says "Twitch Setup Error: No User Found" but everything is authenticated and I am in the account.

[gritty isle]

I've seen that happen now and then. Please log out, quit Streamlabs Mobile, launch Streamlabs Mobile, and then log back in.

[void hearth]

Hey guys so I have a complex issue. I have a 2 PC setup and recently made some upgrades to my streaming PC. After i hooked everything back up I noticed a couple issues. I'm not sure if its hardware based or SLOBS based but anyway. I have the 4k60 PRO mk2. I am receiving input from my main PC to streamlabs via the capture card. However any windows I open up arent being captured. I know its a live input because when I open an application i can see it register on SLOBS but only the task bar. My cursor doesnt show either. Im not sure if i explained this well but im hoping someone can help me figure this out. Thanks

[random gale]

I know I asked my first question a while ago, but can I do this with Rumble too?

[gritty isle]

We don’t have any integration with Rumble. If you have an RTMP URL and stream key you can use it via a custom destination.

[random gale]

Okay, thanks again!

[gritty isle]

You’re welcome!

[polar arrow]

Hey I just had this person dm me an advertisement please warn or ban them

[gritty isle]

Please make a report here #user-safety-and-reports

[compact sapphire]

it says I need some subscription on my Xbox ????

[gritty isle]

Streamlabs Console isn't free.

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[drowsy quartz]

hi I need help on removing my primary account and switching it to another one?

[gritty isle]

Is your current Primary account banned or otherwise inaccessible?

[drowsy quartz]

yes

[gritty isle]

You can put in a ticket and see what the team can do in this case: https://support.streamlabs.com/hc/en-us/requests/new. We can't assist with account issues in discord.

[drowsy quartz]

thank you

[gritty isle]

You're welcome.

[tacit hearth]

I don't know if it is a human error on my part or what; I have been having the biggest issues in getting the mic on my headset to work for streaming. It works just fine when I record - but streaming? Nothing. All of my other audio works but the minute I try to use the mic nothing comes out. I have double-checked and triple-checked that the audio in/output is to the microphone. It works just fine until I click the 'go live' button. I just - I am at my wits end y'all.

[verbal juniper]

So in Chatbot We have a able to play sounds but how to play sounds in cloudbot

[gritty isle]

Yes! But it is done in a different way by use of the Cloudbot Loyalty Store: https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-store. Chat uses the !redeem command followed by the name of item. For example, !redeem squeakyball.

[verbal juniper]

so like people cant just play sound with commands

[gritty isle]

Not directly. See the guide I linked.

[brave sage]

Is there a way to increase music volume on stream without increasing it in headset

[desert briar]

Does anyone know why my stream labs won’t automatically capture my halo infinite game but I have to stream in captured window. Cause my streaming image coming Crystal clean but on my end I’m getting input lagg and little screen tearing?????

[spring sapphire]

Hi, if I use the streamlabs app on the xbox console. If a viewer wants to play a sound, will i hear it in my xbox headset?

[neon crow]

No.

[neon crow]

You would need to use application audio capture and then it should appear as a mixer level

[spring sapphire]

@neon crow thanks!

[neon crow]

If recommend playing halo as borderless fullscreen and enabling v-sync

[neon crow]

You’ll have to be watching your stream on your phone or another device to hear it

[tepid glacier]

hey guys, i was creating a new scene collection specific for horror games, but, when i did it, my slobs started doing lots of copies

and it has lots of them rn

tried deleting, then it makes even more

[potent escarp]

is there anyone who can help me set up kick on my streamlabs?

[shrewd light]

if i am a twitch affilaite, does that mena i cant multistream to other sites?

[potent escarp]

they dont like doing multistreams

[clear ermine]

Hi, im thinking of purchasing Ultra for multi streaming purposes. I know I'll be able to see all the chats in 1 place but I was wondering if any other viewers could to ? I know I could have my chat on the screen on a just chatting page I guess but in game just wondered if there was a way

Also just curious but I assume multistreaming doesn't use extra bandwidth?

[iron lance]

hey im haaving real trouble with my STreamlabs Audio? i am only getting left audio in headphones, Any ideaa guys? ive tried everything 😦

[paper wind]

is there anyone on rn that could help me

[cunning mountain]

hey yall has anyone ever dealt with an issue where there c920 stream camera keeps crashing streamlabs when it turns on if so can i get a hand with it i would like to have my cam and stream working together

[toxic plover]

If anyone has a solution, I can't open the settings for video capture devices in streamlabs and for the life of me I can't figure it out.

[junior turret]

Hi, does anyone happen to know where themes are saved on your computer? I can't find them 😕

[inland seal]

Is it possible to stream for longer than 48 hours?

Or is that a limit? If so, what happens once the stream hits 48 hours?

[elfin osprey]

anyone know how to renew my subscription?

[tacit slate]

Hi, when will 7TV emotes be fixed for the Chatbox widget?

[random basin]

You can multi stream to TikTok and Instagram only as per rules and TOS.

[random basin]

Hi there! Hop on https://discord.com/channels/346751285514469388/598914827188174869 and the team will help you out!

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[random basin]

See the tutorial right above!

[last crest]

is it possible to display Streamlabs Music's current song playing in Streamlabs Desktop?

[tawdry knot]

Hey does anyone know why call do duty on stream labs always has a black screen just recently happened to me and I don’t know how to fix it and I followed all the instructions

[pine tendon]

Hello

[wispy latch]

@faint loom
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[ember magnet]

hellow there, i have a question hoply you can help me. im trying to activate ultra but everytime i want to connect my paypal its saying 'Subscription processing failed. Try again or contact support.' what can i do about this?

[shy pivot]

Hey folks, I had an issue in my stream where someone said a word (that was not naughty) but streamlabs picked it up as it was, timed them out and deleted all their messages. I don't mind the 1 second timeout as much as the deleting of the messages. Not sure where to look to turn that off. Any help would be appreciated ❤️

[flat night]

i have a question do people make overlays here?

[surreal axle]

bonjour je n'arrive pas a lancer de live sur kick, je mets l'url et ma clé de stream mais rien ne se passe des que je passe en direct il est marquer " reconnexion en cours " merci

[random basin]

Please submit a ticket here.

[wispy latch]

@ember magnet If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[random basin]

Hop on the channel Ultra-Support and the team will help you out.

I would tag it but IDK how to make a bloody hashtag on Mac ahahah

[gritty isle]

Kick has a resolution limit of 1920x1080 and a bitrate limit of 10000. If you go beyond those, your stream might have issues.

[gritty isle]

Shift 3? 🤔

[random basin]

Nah! I use UK layout not US

[gritty isle]

Silly English person!

Or silly me for assuming.

[random basin]

OI! I’m not British! I just live here!

😂

[surreal axle]

thanks its working

[gritty isle]

Glad you got it sorted out!

[random basin]

We do not have a "artists" area in here no. But if you are looking for an Overlay you have a big selection available on Streamlabs, and if you are an Ultra member the selection is even bigger.

[flat night]

well i have an itachi one but my brb overlay is broke

[random basin]

https://obsproject.com/kb/game-capture-troubleshooting

[ember magnet]

i will thanks

[flat night]

what would i do

[tacit slate]

Are Streamlabs going to acnowledge 7TV emotes being broken? Is there a known way to fix it? They've been broken for at least 2 days now

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[pseudo sail]

Hi, I have a problem with streamlabs, when I try to launch a live on Kick it doesn't work even though I did everything correctly, it tells me that the stream is well launched but on streamlabs, the live doesn't keep logging in and out, so if anyone can help me i would appreciate it, thanks

[gritty isle]

Kick has a resolution limit of 1920x1080 and a bitrate limit of 10000. If you go beyond those, your stream might have issues.

[pseudo sail]

Oh ok

Im in 2560x1440

and 60000 debit

[gritty isle]

That bot is only to announce when you go live. You have to go to your live actions tab on the Streamlabs website. The bot is only online when it does the announcement otherwise it is offline. This into does not respond to commands. https://streamlabs.com/content-hub/post/discord-integration

[gritty isle]

Too high for both.

[pseudo sail]

okay

Ok the live works but it keeps pausing while writing "The live is offline"

[gritty isle]

Did I you end your stream and reduce your output resolution to 1920x1080 and lower your bitrate to under 10000?

[pseudo sail]

Yes

[gritty isle]

Then I’m not sure what the problem might be. If you set your bitrate right at 10000, then go lower, like 8000.

If you still have issues, reset your stream key on Kick then update that stream key in Streamlabs Desktop and try again.

[pseudo sail]

I stopped the live and watch the replay and there are freezes

I don't think that's my connection because I have a pretty good one.

[gritty isle]

I can’t answer that. Maybe there are issues in the internet between you and Kick. Did Streamlabs Desktop report skipped, lagged, or dropped frames?

[kind bobcat]

Is anyone having Streamlabs crash/freeze ? I open and run Streamlabs and within 15 min my screens will flicker and Streamlabs freezes, I can't do anything in app. Rest of system runs flawless, have to end task/ restart to get Streamlabs to reopen. System: I9 13900, 64 gb ram, 4070ti GPU. Wave 3 mic, Elgato Facecam, elgato stream deck.Problem started out of blue no problems at all before. Any help appreciated!

[fervent sentinel]

HI. I use streamlabs to record because I feel good and comfortable with the program, but even if I record in 1920x 1080 at 60 fps 165hz and 1280x720 at 30 fps 120hz, I watch the video both playing video games and testing on the desktop how the recording is I see that it is fluid and occasionally pulls frame stops that are not pleasant at all. could someone help me?

[neon crow]

Cap both monitors at 120

[wispy latch]

@kind bobcat ```md

Files that are Required for Streamlabs Desktop to operate correctly on your system!

• Visual C++ 2017 Redistributables: <32 bit> and <64 bit> Both are Required.

Make sure to Download and Install all Required Files and Restart your System!

• Would also suggest Updating Windows and Updating your GPU Drivers as well.```
  :small_orange_diamond: Windows 7 .NET Framework 4.7.2: https://dotnet.microsoft.com/download/dotnet-framework/net472
  :small_blue_diamond: Visual C++ 2017 Redistributable [64bit]: https://aka.ms/vs/15/release/vc_redist.x64.exe
  :small_blue_diamond: Visual C++ 2017 Redistributable [32bit]: https://aka.ms/vs/15/release/vc_redist.x86.exe

[neon crow]

@kind bobcat can you verify you have all of these installed and then restart your pc ^

[kind bobcat]

Yep, and done several times. Same issue. I've checked all that. Thanks

[compact ridge]

Anyone know how I can get game audio to my stream ?

[peak shard]

Hey guys! My "Session Subscriber Count" label isn't resetting back to 0 after I end my live stream / when I start a new live stream. Can anyone help me please?

[gritty isle]

Go to the Live Actions page on the Streamlabs web site https://streamlabs.com/dashboard#/recentevents and click the Reatart Session for Streamlabels.

[half inlet]

can i stream to youtube using streamlabs console or only twitch

[gritty isle]

Streamlabs Console only works with Twitch.

[wary tangle]

how come my streams are skipping so many frames?

it should be able to handle my 4000 bitrate, i tested it earlier

i can send settings atm if it helps someone diagnse issue

[peak shard]

Thank you! It should work automatically from now, or do I have to do this every time?

[gritty isle]

The session should reset automatically when you start your stream. If it doesn’t and I’m not sure why it sometimes doesn’t, then hit that restart session button.

[desert briar]

is Streamlabs console working for ps5 aswell? or only for xbox?

[sleek snow]

Umm Streamlabs has a major Issue

All of my settings were reset for no reason

[peak shard]

Got it, thanks again!

[gritty isle]

Only for Xbox. Sorry about that.

[desert briar]

ah oke

i guess ps5 is comming later?

[gritty isle]

Skipped frame means your encoder is overloaded. If you’re using the X.264 encoder, check for high cpu usage.

[sleek snow]

I hate streamlabs this sucks...

[gritty isle]

I’m not aware of Streamlabs Console coming to PS. I’d submit a ticket with your feedback that you’d like to see Streamlabs Console on PS. Us Volunteers aren’t privy to upcoming feature or features in development.

[sleek snow]

I see the help here is great

rather react instead of providing any feedback

L software L community L mods

[gritty isle]

Well, maybe if you’d be a bit more patient I can assist you. I’m the only available volunteer right now and I’m at a remote location helping out with a family emergency. Please be patient and considerate.

@sleek snow Are you using Streamlabs Desktop on PC or a Mac?

And they have left the discord. Oh well.

[cold mist]

I feel the pain x)

I actually have a question regarding the yellow outline that windows adds to captured screens.

On OBS you can follow this guide https://www.alphr.com/remove-yellow-border-obs/ to get rid of it, but I cannot find any settings to change Capture Method to "DXGI Desktop Duplication" in Streamlabs. Is this possible in some way? Even if it requires a hack method?

[gritty isle]

Yellow border is apart of Windows 10 capture hook, you can try using DXDGI for capture method within the Window source capture settings.
Windows 11 doesn’t display this yellow border.

And the yellow border isn’t shown on stream. It’s just to remind you that that window is being captured.

[cold mist]

Where can I find the window source capture settings?

I could not find it in the general settings either.

[cold mist]

I'm aware but Noita is quite dark, it's pretty annoying

[gritty isle]

That’s the new combined screen capture source. If you switch specifically to Window Capture you should see those settings. Apologies but I’m out of town and don’t have access to my Streamlabs Desktop for screen shots.

[cold mist]

Ohhh

[cold mist]

That completely resolved my issue!

[gritty isle]

Yay!!!

[cold mist]

Window Capture:

Screen Capture:

Thanks Rufus!

On my version of the app its called BitBit

[gritty isle]

Weird. That yellow should not leak through like that. What version of Streamlabs Desktop do you have?

[cold mist]

The yellow is visible with PrintScreen capture, not Streamlabs

[gritty isle]

You’re welcome!

[gritty isle]

Ohhhhhh! Okay, whew!

I was worried for a second!

[cold mist]

Noita is doesn't like being streamed outside of true windowed mode, hence why the yellow outline was a big deal

[cold mist]

Ahahah yeah I can imagine

[gritty isle]

Fair.

[cold mist]

This is what my stream looks like now, so cozy

Thanks again Rufus, big help 🫂

[gritty isle]

Looks good! Have a great stream!

[gritty isle]

No worries! You’re welcome!

[wary tangle]

i checked earlier tho
it didnt have that many problems
im using that encoder, could it be the settings are too high for the bitrate?
cuz i was at 5k, i lowered to 4k but my overall settings are still high

[gritty isle]

What encoder are you using?

[wary tangle]

im using the new nvenc h264

[gritty isle]

What specific card do you have?

[neon crow]

@kind bobcat sorry for the delayed response. I was at work and then commuting home. Can I have you create a ticket using the last link in the bot response below?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[kind bobcat]

@neon crow I'll do as soon as I get home thanks

[neon crow]

No problem. They’ll get you sorted in the ticket. Make sure you list any troubleshooting steps as part of the description

[wary tangle]

2070

ill send my settings innabit

[gritty isle]

Okay. Screen shot Settings -> Video and Settings -> Output

[copper sand]

Hey! My streamlabs is not updating to my current Twitch feed, does anyone know how to fix this?

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[copper sand]

ill do it now thank you

[copper sand]

ive done the above!

[desert briar]

Hi, generate Token dosnt work for the twitch bot, can anyone post the weblink please?

[gritty isle]

Okay, please launch Streamlabs Desktop, log in with your Twitch then go to the scene with the Alert Box. Is your Twitch on your Discord profile? If not, post a link to your Twitch channel.

[copper sand]

my twitch is on my discord!

[desert briar]

is the token for Chatbot

[gritty isle]

For help with Chatbot, please hop over to the Chatbot discord. See the invite link in the post below from the bot. 👇

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[copper sand]

ahh that fixed it!! @gritty isle

[gritty isle]

I followed. Did you see the alert and/or did the Mini Feed update?

[gritty isle]

YAY!!! You're welcome!

[copper sand]

thank you so much

[gritty isle]

Okay, a few things to help out. Uncheck Enforce streaming service encoder settings, specifically set the Keyframes to 2 and set your bitrate to 6000.

To help the encoder, I would also set your monitor refresh rate to 120 and then cap the in game FPS to 120 as well. The FPS in Streamlabs Desktop is good at 60. 120 and 60 divide by 60 evenly. I would also consider enabling VSync in the game if it has it. This will reduce the work your encoder has to do.

[wary tangle]

would the monitor refresh rate and fps lock change help significantly? i kinda like having my fps at 144+ cuz it gives me a bit of headroom
i can lock it at something like 160 tho, cuz then no matter what it shouldnt be noticeable

[gritty isle]

Yes, they help a lot. 144 does not divide by 60 evenly.

[wary tangle]

could i bump up the FPS to like, 160?
cuz lowering my refresh rate and fps makes games look noticeably worse...
if it helps the streams then so be it, if the quality of my streams and my in game ping and fps are good/high then ill be aight to do it

[gritty isle]

For streaming, any FPS over 120 is meaningless as the end platforms don't support that. If your monitor is capable, I'd set your refresh rate to 180 and cap your game FPS to 180 then set your FPS in Streamlabs Desktop to 120. That's about all I do. For streaming, you have to make consessions to FPS.

[wary tangle]

oh twitch doesnt supp 144hz?

cuz atm before i noticed the random stopping on stream what i heard from my friends was my streams were fine
plus i wouldnt ping spike or fps drop so something was perfect unless they didnt say anything abt the random frame losses on stream

[gritty isle]

And uncheck Enforce streameing service encoder settings as that would undo all these settings because that lets the end platform (Twitch for example) tell your encoder what settings to use. I'd rather set those myself rather than let Twitch tell me what to set them to.

[gritty isle]

Nope. Anything over 120 is meaningless.

[wary tangle]

ohhh
damn aight
does the scaled resolution have any effect as well? or is 1080p fine
my native res is 1080p and my downscaled is also 1080p
acc tbh i think it was the enforce streaming service settings that was the main issue

[small marsh]

Hi all, I was streaming on ios and fps and bitrate looked great but i found out through chat and on the vod that the audio cut out. I tried muting and unmuting and that did not fix. Where is there an indication of audio output status, and is it possible to fix without stopping stream?

[gritty isle]

Here's what Nvidia recommends https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[gritty isle]

If your monitor's base resolution is 1920x1080, then that's fine. If you monitor's base resolution is higher, say 2560x1440, then set the Bsse Resolution to the resolution you have your monitor set and leave the Output Resolution at 1920x1080.

[wary tangle]

yeah my base is 1920x1080 and my output is the same

[gritty isle]

👍

[wary tangle]

aight ill test the streams output later
ill see how the stream does before i change my monitors refresh rate later

[gritty isle]

Streaming to Twitch? Sometimes if there are connections issues during a live stream on Twitch, the audio can cut out and not be present in the VOD. No real fix for this. Are you streaming via Wifi or cellular data?

[torpid kestrel]

Has anyone found a fix for 7tv emotes not working in the chat overlay widget? Based on my searches I'm guessing no but I figured I'd ask just in case

[gritty isle]

We're aware of the issue with 7tv emotes and were able to reproduce it and it was reported to the developers. No ETA at this time on when it will be resolved.

[torpid kestrel]

Ah ok, so it's not something I can fix on my end then. Thanks for the heads up

Good luck to the dev team working on it! Hoping for a speed fix 😅

[gritty isle]

Yeah, nothing to do at your end except wait. 🥺

[gritty isle]

Thanks! 🤞

[stoic drift]

Does anyone happen to know what the average time of response is from the merch team? I submitted a support ticket 2 days ago and haven’t gotten a response yet

[lethal edge]

Is anyone else having streamlabs fail to start Video transmission? I just reset my computer and internet and It's still not working

[gritty isle]

Tickets are answered in the order they are received and we can't offer an ETA. Be patient and they will get to your ticket. I get that its frustrating and wish there was a better way but sadly there isn't.

[gritty isle]

What platform are you using, Twitch, YouTube, Facebook, or Trovo? Can you screen shot the message you get; and if there is a More details button, click that before taking the screen shot.

[lethal edge]

Yea I'm trying to multistream I'll send a screen shot in a moment

[gritty isle]

Okay, are you including TikTok in the multistream? If so then that's a #known-issues and you should read this post: <#known-issues message>

[lethal edge]

I am but I'm using the round about method to stream there so that isn't the issue this time

[gritty isle]

And @lethal edge it sounds like you have an active Streamlabs Ultra subscription , thank you! Please link your discord per the instructions below from the bot and gain access to the #ultra-support channel, its one of your subscriber benefits.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[lethal edge]

thank you I will

[gritty isle]

What platform are you logged in with in Streamlabs Discord?

[lethal edge]

twitch

[small marsh]

Twitch, and I was connected to wifi with full bars, and it was averaging 60 fps looked great

[gritty isle]

I would log out, wait a minute, and then log back in and try and go live. If you still have issuesm make sure that Streamlabs Desktop is allowed through your firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[gritty isle]

Hmmm, that sounds okay. 🤔

[lethal edge]

I'll give it a shot thank you

[lethal edge]

For Some Reason I can only stream on youtube. If I try to have twitch or the new mothed through tiktok it wont work. I guess it will be youtube only today

[gritty isle]

Okay let's try going to Settings -> Advanced -> Network -> Bind to IP and choose the TCP/IP address of your PC in the drop down; usually starts with 192.168 or 10.10. Then you should be able to go live while your logged in with Twitch.

[solar sun]

I want to increase the delay of my stream for tiktok. how do i do this?

[gritty isle]

Settings -> Advanced and then in there is an option to add stream delay. I don't remember the exact option but you'll find it. Just remember to uncheck that option in the future if you no longer want that delay. 😉

[solar sun]

got it thank you

[gritty isle]

You're welcome.

[covert bridge]

i need help

how do i connect streamlabs consle to regulur stream labs

i have my consle overlays and everything done but i wanna use them on regular streamlabs

without having to redue everthing

and be able to stream my xbox on regular streamlabs

[gritty isle]

There's not a way to share the data between Streamlabs Console and Streamlabs Desktop, sorry about that.

[covert bridge]

but ive paid for streamlabs ultra

so its wasted?

[gritty isle]

Even then there is just not the capability to share data between the two ecosystems. And no, you're money isn't wasted. You have access to all the overlays, just find the one you're using in Streamlabs Console and set it up in Streamlabs Desktop.

[covert bridge]

but it wont work with xbox will it/

[gritty isle]

And get that other Streamlabs Ultra subscriber benefit by linking your discord and gain access to the Ultra Support channel. 👇

[wispy latch]

@covert bridge

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Only the overlays shown in Streamlabs Console are available in Streamlabs Console. I can't say that those are or are not available in Streamlabs Desktop. You'd have to check.

[covert bridge]

but can i stream my xbox on streamlabs

when i tried it just said looking for game capture

[gritty isle]

Yes, with Streamlabs Console! 😉

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

https://streamlabs.com/content-hub/post/streamlabs-console-update

https://streamlabs.com/content-hub/post/streamlabs-console-faq

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

If you're wanting to use Streamlabs Desktop to stream and use your Xbox, you would need a capture card in your PC. https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

[covert bridge]

ok thank you thats all i needed

[gritty isle]

You're welcome! Happy streaming!

[covert bridge]

will i need a hdmi splitter to use two hdmis?

or usb or how do i doo that

[gritty isle]

Depends on what you're trying to accomplish.

[covert bridge]

tryna see on my tv too

but i would need two hdmi ports right?

[gritty isle]

(Yes) You mean have your PC and Xbox output to the TV? Hopefully the TV has two HDMI inputs. Then just one for the PC and one for the Xbox.

[covert bridge]

have my xbox connect to my pc and my tv

[lethal edge]

Still didn't work unfortunately think this may be a youtube only stream

[gritty isle]

Hmmm, okay, hop over to #ultra-support and they might be able help find out what's going on.

[gritty isle]

Does the TV have only on HDMI input?

[covert bridge]

yes

[gritty isle]

Ah, yes then an HDMI switcher or splitter.

[covert bridge]

okay thank you

[gritty isle]

You're welcome.

[jolly charm]

i have made a misstake : (i'm french sorry i'm not good in english) To recap, i download new scene in my studio to see the difference but i have lost my old scene and my settings too... HOW CAN I GET THEM BACK PLZ ?😭

[gritty isle]

Click the + sign in the Scene selector panel and then you should see the other Scene collections you have. Then just choose the one you want.

[jolly charm]

Here ?? I don’t have it…

[gritty isle]

Oh drat, click the down arrow on the left. Sorry about that.

My brain was thinking about something else.

[jolly charm]

Oh a Big Thanks That come back ! I was confusing like OMG il have lost everything 😂

[gritty isle]

You’re welcome!

[slate stone]

my sound isnt streaming? but its on the monitor

[jolly charm]

How could i transfer my scene in other scene plz ?😅

[urban rapids]

Is there any software that can capture desktop audio on a mac?

My caster free trial just ran out and no longer seems to work

Blackhole did not work either

[urban rapids]

Why do none of these F*CKING programs work?

[wind grove]

CAN ANYONE TELL ME WHY AFTER A HOUR MY STREAM STARTS TO LAG AND DISCONNECT

[neon crow]

You should be able to go into the properties of the audio source and change to monitor.

[neon crow]

Is it latency issue, is it disconnecting you entirely, is it dropping frames like crazy?

[neon crow]

Outside of what is recommended you could try Jack

I think this is it: https://jackaudio.org/faq/

Also could try this one: https://rogueamoeba.com/loopback/

[slate stone]

Thank you

[vital pebble]

Hi there! Would someone be able to tell me how to remove a color option for a product in the merch store? (as the creator in the back-end of the store)

[urban rapids]

Will give those a try, thanks!

[neon crow]

Have a peek here and see if any of these articles help. I’m not familiar with merch just yet, but if you don't find the info in here, come back and we can make a ticket. https://streamlabs.com/content-hub/search?query=Merch

[neon crow]

So didn’t mean for Jack to come off as a snarky answer, it’s unfortunately the name of the software lol

[languid fjord]

When streaming off streamlabs console do you have to use the website to control the scenes? Im very confused how it works 😅

[vital pebble]

I went through those articles and still can't find an answer :/ the issue is if I don't like the first color that is automatically selected it, I can't find any way to remove it and swap for another color I do like

[urban rapids]

I figured you meant that was the name of the software lol

Also, sorry I got salty earlier

[neon crow]

I’m not sure. Let’s have you make a ticket and see if we can’t get you an answer

[wispy latch]

@vital pebble If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[hushed sorrel]

My interface on streamlabs just locks up what could cause this I have tried not using a webcam still does it after so long of playing a game

[neon crow]

Let’s have you make a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[shadow hare]

Evening to everyone! Is it possible to have a ticket re-opened? I checked on an issue before and I need to transfer my ticket to the owner of the issue.

they have duplicate tips links and need to have the account consolidated to one so they will only have 1 tip link

[deep sage]

whats wrong ?????

[neon crow]

Can you try Firefox and see if you get the same error?

[neon crow]

Did you open a ticket for someone else? Did I understand that correctly?

[faint swift]

hey people how's going, am looking for someone who can help me with vod audio issues

[neon crow]

What kind of issue are you having?

[faint swift]

my vods upload without sound, but is not cause of copyright i think it might be my settings or something

[native iris]

just wondering if kick is an option to stream to

[trim widget]

does anyone know how to fix the something went wrong while updating your stream info bug when i start up a stream

[drowsy quartz]

in order to get on call support you have to be a paying member??

[frosty aspen]

Ok so I try to start the stream and then it fails to transmit how do I fix?

[wispy latch]

@faint swift

# Twitch VOD Track:
- Twitch VOD Track is a new feature implemented in 1.1.x, which allows users to exclude audio from Twitch VODs (video on demand). 
- The purpose of this feature is to exclude DMCA/Copyright music from your VOD. To enable this feature, first verify you have version 1.1.0 or above, (you can verify your version in the top left of Streamlabs Desktop) if you do not have this version, head over to https://streamlabs.com and download a new installer. 

# To Configure: 
- Settings > Output > Enable "advanced encoder settings” (if in Simple Output Mode) > Enable “Twitch VOD Track (Uses Track 2)”. If you would like to utilize a different track you will need to be in Advanced output mode at the top of your Output settings. 

- Open Advanced Audio Options (settings wheel next to the Streamlabs Desktop mixer). 
- On the right hand side, see tracks 1 through 6 highlighted, if track 2 (default Twitch VOD Track) is highlighted for any audio sources, the audio will go through to the VOD. 
- If another VOD track is used, then that specific track will mute the audio going through to the Twitch VOD. 

Make sure to only use the Twitch VOD track for any audio that should go to the Twitch VOD. To exclude a source from the VOD, ensure the configured VOD track is not enabled.```

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[neon crow]

Click more details in the bottom right and fix whatever is causing the issue.

[neon crow]

Are you Multistreaming?

[neon crow]

There is support here, and you have the ability to create a ticket as well.

[frosty aspen]

Uhh idk how do I check that I’m very new to this so I could be

[harsh tendon]

I experimented with Multi Stream using Streamlabs OBS. I had a scheduled stream on YouTube, but when I attempted to start streaming with Multi Stream, it unexpectedly created a completely new stream instead of streaming to the scheduled one. Any suggestions on how to resolve this issue?

TLDR: Multi Stream started a new YouTube stream instead of the scheduled one.

[neon crow]

What are the steps you take when you’re getting ready to stream?

[neon crow]

This one I’m gonna have you make a ticket on. I literally only multistreamed once and I didn’t have a scheduled stream so I can’t offer a lot of help. Click the last link in the next message to create a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[harsh tendon]

yeah it be easy without to scheduled one. but once I schedule one, it has different streamkey

Thank you!

[deep sage]

I tried firefox and the problem is still

[neon crow]

Hmm…try google chrome as well. If you continue to get an error id suggest creating a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[deep sage]

Ok thanks 😊

[frosty aspen]

ok this is my thing i have but when i click the comfirm it tells me that it could not transmit

[neon crow]

Can I have you verify in your streamlabs desktop settings under Advanced > scroll to the network section and let me know what it says for Bind to IP?

[harsh tendon]

It's better just set up everything on website. thenn paste the stream key to stream

[frosty aspen]

let me go there rq

[frosty aspen]

it says default

[neon crow]

Interesting. Are you Multistreaming by chance or just going to YouTube itself?

[azure badger]

i need help setting up my streamlabs anybody willing to help me

[frosty aspen]

im trying to send it to youtube and it shows a upcoming evnt but it wont start it and i dont know how to tell if im multi streaming is that like mutliple platforms cus im not doing that just to youtube

[neon crow]

Can I have you sign out of streamlabs desktop and sign back in?

[frosty aspen]

yes

oh is said somthing like a npc i allready tried to do that ill do it again rq tho

[neon crow]

I’d recommend starting here: https://streamlabs.com/content-hub

[frosty aspen]

didn't work

[azure badger]

i have looked at that i accedently got my stream thing vertical but i want it horizontal

[neon crow]

Let’s try one more thing

[wispy latch]

@frosty aspen We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[neon crow]

Change the canvas to the resolution of your monitor instead of whatever it is now

[azure badger]

how

never mind i got it working thank u so much

[neon crow]

https://streamlabs.com/content-hub/post/how-to-optimize-your-settings-for-streamlabs-desktop

[neon crow]

I was so close

[frosty aspen]

ok i did that thing do i just re sighn in now?

[neon crow]

Yes please

[frosty aspen]

ok i did it and it still aint doing anything

[neon crow]

Let’s have you make a ticket. I’m gonna mention it to staff as well so you and @harsh tendon get a little priority support on this one

[frosty aspen]

ok

i somehow get the feeling its somthing small and little and im going to feel like and idiot

[harsh tendon]

Thank you so much !

[neon crow]

Maybe but one was a Multistream and one was a solo stream so it’s something related to scheduling and could simply be a quick dev fix. I’ve reported it and we shall see!

[harsh tendon]

LOL how do I get the ultra badge?

hehe nvm got it

[neon crow]

@frosty aspen @harsh tendon as of right now it is not currently a known issue, but they’re going to look into it shortly.

[frosty aspen]

K

[neon crow]

@frosty aspen @harsh tendon looks like it could be something simple that’s causing the issue. The staff should be responding to your tickets relatively soon

[cobalt willow]

is anyone else having trouble hooking OBS up to discord? Ive tried everything it seems, and I've downloaded NDI, and Streamlabs, but discord does not see any virtual cameras. or any cameras other than my built-in imac camera... help!

[neon crow]

What exactly are you trying to do?

[harsh tendon]

I know the issues, I just dont know how to fix it. Prob a way to add individual stream key to stream would be great

[neon crow]

Idk. Give them a little bit to respond

[cobalt willow]

Specifically, I have an animated character that ive created in Adobe Character Animator, and I'm trying to get it to show on my end when I'm on a group call

[neon crow]

Oh heck. Umm.

I have zero experience with this one

[cobalt willow]

Ive already got the NDI pluggin that puts the character onto OBS, all I need is to make discord see OBS camera

[neon crow]

Oh crud. How the heck did I do this….

On a Mac it’s a thing….

[neon crow]

Are you using obs studio or streamlabs desktop to do this?

[neon tinsel]

my screen showing my stream is portrait mode or something looks like a phone and i want it to be landscape or like a monitor screen

[cobalt willow]

Ive tried it on both, but discord cant seem to see either virtual camera

[summer haven]

is anyone else having a problem addin a destination to stream to? my streamlabs wont let me add Kick to mine

[neon crow]

Change the video resolution in your streamlabs desktop settings

[cobalt willow]

I'm seeing online that people have done it before, but when I follow the exact steps, it doesnt work... im wondering if my version of discord is too "new"? maybe i should try to download an older version of discord if it has worked in the past for others?

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[neon crow]

@summer haven follow this guide ^

[neon crow]

https://obsproject.com/kb/virtual-camera-guide

[summer haven]

but that eont let me multi stream too will it...wont i just be locked into streaming only to kick?

[neon crow]

I believe once you add it as a custom RTMP it should allow you to multistream

[summer haven]

ok cool think you!!!

thank***

[harsh tendon]

Add destination, then add the other service you wanted to multi stream.. then custom ingest the link and key (multistream) to the Streamlab

[neon tinsel]

i cant find the resolution that looks normal

[summer haven]

do i have to add all the other destinations in the custom one like i did for kick to get the multistream to work...its only leting me add one in

[neon crow]

It should be whatever your monitor resolution is

[neon crow]

Nope! As long as you’re signed you should be able to add a custom RTMP and Multistream as long as you’re an ultra subscriber

[summer haven]

i am but im not seeing it at all

[neon crow]

So you should see your default platform (the one you logged in with) with a toggle enabled and then your custom RTMP if I understand it correctly should also have a toggle.

[gritty isle]

Please screen shot Settings -> Stream.

And I gotta reboot real quick... BRB!

[neon crow]

So I believe your streaming server should say twitch, and then when you add the custom RTMP to the list in the second screenshot it should enable a toggle?

[summer haven]

it didnt

ok not it let me add it

[gritty isle]

OH! That's stream to custom destination. You have Ultra, so you want to click Add a destination.

[summer haven]

It wouldn’t let me add one before it was weird but all of the sudden it did

[gritty isle]

Yes, that should do it.

Huh. 🤷‍♂️

[cobalt willow]

This guide people set up the virtual cam, which I have done before, my issue is that discord doesnt see the camera I set up

[summer haven]

awesome..what about my chat though Kick will that come through like twitch use to?

[neon crow]

Did you install NDI tools?

Outside of that I’m not sure, but you might need to hop in the obs discord to get additional support from their devs

[summer haven]

@gritty isle awesome..what about my chat though Kick will that come through like twitch use to?

[desert briar]

guys can i please get some help, why cant i just make my own chatbox theme and decorate it myself? im having a hard time and any theme i can "buy" on streamlabs doesnt even fit my aesthetic

[neon crow]

I believe there’s a tab for the Multistream in addition to the twitch chat?

[cobalt willow]

I did, the NDI plugin is how OBS is talking to Chracter animater (which works perfect) and then I also have NDI Virtual Input open to be the virtual camera as well..

[gritty isle]

We don't have full integration with Kick, yet. So go over to your Kick channel in a web browser and pop out your chat.

[cobalt willow]

yeah, lemme go see what they say... thanks so much!

[neon crow]

Yeah I’m not sure. You’ll need to reach out to OBS support in their discord for further help with it

[gritty isle]

Yes, for the other, the Multistream tab in the embedded chat docl will have all the other chats.

[summer haven]

@gritty isle ok thank you for the help i appreciate it!!!...any idea when it will be integrated with streamlabs?

[neon crow]

As soon as they allow it 🙂

It isn’t an impossibility….but it isn’t a certainty

[gritty isle]

You're welcome! No ETA but I do know Streamlabs asked about it over on Twitter so keep your fingers crossed 🤞 and keep an eye on the Streamlabs Twitter. https://twitter.com/streamlabs/status/1666280783277879296?s=20

[desert briar]

how to i make a completely custom chatbox for my stream? i cant for the life of me figure it out. please and thanky ou

[timid shell]

has anybody tried to stream to kick? I keep getting "reconnecting." Twitch works, youtube works, but kick doesn't... stream url and key are correct...

[summer haven]

@gritty isle ok i have a question since im not stremaing on twitch anymore and im going to use kick, youtube, facebook, and tiktoc how to i kep my old scene's i had setup under my twitch login on streamlabs?

[gritty isle]

Kick has two limitations, the Output Resolution can't be greater than 1920x1080 and the bitrate can't exceed 10000. If you have either exceeding those values, reduce them so they are under those values.

[gritty isle]

All those are merged in your Streamlabs account? If so, then if you don't want to stream to Twitch, be sure to log out in Streamlabs Desktop and log in with either YouTube or Facebook, then you'll be able to toggle off Twitch in Multistream. Remember, in Multistreaming, you can't toggle off the platform you've logged into Streamlabs Desktop with.

[gritty isle]

Not sure what's happening but you might need to resize the source by dragging with the drag handles on the corners to make it larger so the theme fits better.

[summer haven]

@gritty isle I’m talking about all my scenes I have setup now when I logged out of the desktop Streamlabs and then logged in under the other all my scenes were gone

[timid shell]

oof... my ultrawides... lol

i was trying to stream off 1440p, imma give 1080p a go

won't stream 1080p ultrawide format?

[summer haven]

@gritty isle I tried to toggle twitch off but it said with the account you have logged in it can’t be toggled off in the multi stream section

@gritty isle how do I see if they are all merged into my Streamlabs account?

[gritty isle]

Oh, then you might have two Streamlabs accounts. When you log in with your Twitch, go here on the Streamlabs web site https://streamlabs.com/dashboard#/settings/account-settings/platforms and see what other platforms you have merged. If you're Youtube and Facebook are not there, then likely they are in a different Streamlabs account. Even though its all your stuff, the cloud data isn't synced between multiple Streamlabs accounts. Its stored based on what account is shown as Primary.

[desert briar]

bump

[gritty isle]

@summer haven Like here's mine. YouTube is my Primary and I have Twitch, Facebook, and Trovo merged.

So I can log in with any of those accounts and access my scenes and sources.

[gritty isle]

Replied. <#technical-support message>

[summer haven]

@gritty isle when ever I’ve logged in to Streamlabs website I use my twitch account

[gritty isle]

Gotta be lower than 1920x1080.

[desert briar]

oh dang im sorry, ive tried its just it either makes the text weird or too big and what not

[timid shell]

that rules out 1080p ultrawide... big ouch, I'm gonna have to redo every scene just for kick >_<

[gritty isle]

See what accounts you have merged when you log in with your Twitch https://streamlabs.com/dashboard#/settings/account-settings/platforms

[gritty isle]

You can try hold Control or Alt when resizing, that might help keep the aspect ratio tolerable.

[summer haven]

@gritty isle this is what’s shows

[gritty isle]

Okay, that looks good. So if you log in with that YouTube, you should see no difference in Streamlabs Desktop other than the fact the platform you're logged in with. Do your scenes and sources not appear when you log in with YouTube/BeardedSpar7an?

[summer haven]

@gritty isle I’ll try again and see but it was all gone before

[gritty isle]

That should not happen. Please try again and let me know.

And I've had a super long day with 5 hours on the road so I'll be nipping off to bed shortly. @summer haven If you still have issues with your scenes and sources not loading when you're not logging in with your Twitch, I'd pop over to the #ultra-support and see if the team can sort it out. Note, they may ask you to put in a ticket so just be aware.

[summer haven]

@gritty isle got it all to work thank you so much for your help i really appreciate it!!!

[gritty isle]

You’re welcome!

[desert briar]

thank you i figured it out!

drive safe out there my fiance did cdl too

[gritty isle]

You’re welcome! My road trip was strictly personal, family business. Nothing commercial. Tell your fiancé to drive safely and we all appreciate the hard work the truckers do for us!

[latent mason]

Hey guys, is there a countdown widget or something like that?

[quartz badge]

Can someone please explain to me why my stream is still running on black screen even after I went offline?

[random basin]

Have you tried to go live again a end stream again? Also whats the link?

[quartz badge]

nvm i got it

[cloud galleon]

Guys i got 1 question...I streaming on youtube,and i got Ultra on youtube verification email.But i started streaming on Trovo.And can i change Ultra on Youtube to Trovo on same E-mail adress?

[torn field]

how can I stop the black screen thingy when im trying to stream and record minecraft I tried everything I could think of just noting is working please help

[obsidian turtle]

Hello everyone....I am trying to figure out how I can change my account email...any ideas?

[vapid heart]

Hi, I have a question.
For those of us who use the paid version of Streamlabs and use multiple streams, is there a custom setting that we can register if we want to do it on a platform that is not supported?
If you have any detailed explanation, I would appreciate it if you could provide me with a link.

[pallid ibex]

good morning everyone i have an issue when accessing streamlabs dashboard when logging into streamlabs website this morning it gives error 500

[random basin]

Error 500 when logging in with Streamlabs Desktop:
Please close and relaunch Streamlabs Desktop to login. If the issue persists, clear browser cache/cookies and reattempt logging in

Clear the cache and cookies from your browser @pallid ibex

[random basin]

Press the ADD DESTINATION

[pallid ibex]

doing that now sorry brain isn't working this morning

[random basin]

Then insert the URL and Stream Key and give it a name and press save! When you Press Go Live it will appear for you to select it

@faint loom no self promo please.

[vapid heart]

OK!
Thank you!!!

[orchid flax]

Can you please explain me the options which are marked? Are they set correctly??

[random basin]

@faint loom last warning. No self promo!

[random basin]

Remove the Enforce Streaming Service Encoder Settings.

[orchid flax]

Okay what about Look Ahead & Physco Visual Tuning?

[random basin]

You can leave it like that.

[wispy latch]

@obsidian turtle If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[random basin]

You can merge all your accounts into one, and when you want to stream to just one you just need to log out Streamlabs desktop and log in with the account you want to stream in.

[white spoke]

I've been trying to add my Tiltify overlay to the streamlabs mobile app for an IRL stream today and it doesn't seem to be working. Does anyone know if I need to do something special on my end?

[random basin]

I do not know enough about mobile to try to help out, I would advise you to send in a ticket.

[wispy latch]

@white spoke If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[pallid ibex]

ok so i stepped away from my computer for a while had an issue come up at the house i am living in currently. i cleared cache and changed computers issue still persists on the streamlabs website

[random basin]

Can you try on a different browser?

[pallid ibex]

i did tried edge and chrome same result

this is only affecting log into my streamlabs account i can log into youtube and twitch with no issues from streamlabs

[white spoke]

submitted

[random basin]

Ok, that is not normal! Long shot but can you reboot your router. turn it off for about 1min and then turn back on and try again?

[random basin]

Apologies I couldnt help out, the team will sort you out for sure!

[pallid ibex]

yea i can

[lethal hollow]

Hello, I am gamer who just started streaming. I use streamlabs interface but I have a problem. Follower alert in notification box does not work. Donation alert works but there's no audio or image notification for follower alert. It works when we test it but it doesn't on stream. Can you help please?

[white spoke]

no worries I figured it was worth asking so that in case the answer was, "oh, third party overlays never work on the mobile app" I could know that right off the bat

[desert briar]

So whenever im recording footage over 7 minutes on streamlabs, it ends up becoming laggy, like its like every 5 seconds where the clips does this annoying slomo thingy

[shadow hare]

@hard frigate are you around now?

[hard frigate]

@shadow hare Yes

[neon crow]

The recording itself is “laggy” or the preview is lagging?

[shadow hare]

Yes, I opened a ticket for an issue that the onwer @hard frigate needed to be involved with.

I didn't want him to have to re-explain everything so I figured the previous ticket would best help move things along.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[harsh tendon]

Hello teams, I was multi stream earlier. My YT is fine, Trovo is fine, but KICK is lagging every 5 seconds. Any fixes? is this because of bit rate?

Also I found out a way to Multi stream in Scheduled Stream! All you need to do is do a custom ingest, and add the link + Keys to the multi stream web

[neon crow]

Hop into #ultra-support and post there. Someone will be with you shortly 🙂

[desert briar]

resolution options how to turn on for twitch viewers stream labs

[fresh mica]

Hello, I am having a issues of my alert box as it wont shows any donation or subcribe alert during the stream and when pressing the test button.However the alert box work fine in other pc, is there any solution?

[gritty isle]

Twitch guarantees transcoding only to Partners and then to Affiliates if any is left over and then only to any one left. Its not guaranteed that you will get transcoding.

More information about transcoding on Twitch here: https://help.twitch.tv/s/article/transcoding-options-faq?language=en_US

[torn field]

how to get rid of this blackscreen problem?

[desert briar]

@gritty isle im affiliate tho and last stream was only in 1080p but my others had multiple options to choose resolutions for the viewer to choice

[gritty isle]

Transcoding for Affiliates is on an as available basis.

[desert briar]

@gritty isle ok Ty

[torn field]

how to fix the black screen issue?

[gritty isle]

Are you on a desktop PC or a laptop?

[torn field]

laptop

and even on my pc it happens

[gritty isle]

For your desktop PC: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems and for your laptop: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[torn field]

ty

hey @gritty isle that kinda didnt work

and I tried everything on it

[neon crow]

Did you by chance verify these were installed: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

[desert briar]

How do I show my whole screen on stream-labs IMac?

[neon crow]

Like the whole whole display? Or a specific window?

[desert briar]

The whole thing

I’m so confused

@neon crow hello?

[neon crow]

Add a display capture to your scene

[torn field]

I used repair and it fixed it tysm guys

[desert briar]

Like what

Oh ok

Then what do I do now @neon crow

[desert briar]

What do I do now?

[gritty isle]

YAY!!!

[gritty isle]

What are you trying to do? Display captures what ever is on your display.

[desert briar]

I’m trying to share my whole screen but I don’t know how

On IMac

[gritty isle]

Did you add Display Capture as a source? If so then in the preview window in Streamlabs Desktop, you should see what's on your monitor.

[neon crow]

@fading lion no advertising your stream. Please make sure to read the rules of every discord server you join.

[drifting sun]

Guys,How to get stream keys tiktok from ios..?

[gritty isle]

It's not an easy process but you have to request a stream key from TikTok and if they approve, they will grant you a stream key.

[wispy latch]

{1}

# How To Stream To TikTok
1. Log into Streamlabs Desktop with Tiktok (if you are logged in with a different account please log out)
2. Press "Go Live" and in the popup screen click the "Locate my Stream Key"
3. After you access your URL and Stream key paste them into Streamlabs Desktop.  You can also update your title there
4. Click on "Confirm & Go LIve"

# Please note that at this time, the requirements needed to go live to TikTok are: 
- Must be 18+ years or older 
- Must have at least 1,000 followers

If you don't meet those requirements you won't be able to get a stream key at the moment.  In the next iteration of our integration, the requirements will lower the minimum age requirement from 18+ to the region’s minimum age. We do not have an estimated time frame for the next iteration.  

# We are currently inquiring about why some users who meet the requirements are unable to access their stream key.  We apologize for the inconvenience. ```
More info here :link: <https://streamlabs.com/content-hub/post/how-to-live-stream-on-tiktok-from-a-pc>

[drifting sun]

Okk thanks for information

[gritty isle]

You're welcome.

[desert briar]

What does that mean

[gritty isle]

Let me show you. Remember, I'm on a PC but Streamlabs Desktop itself should look the same on MacOS.

So here you can see I added Display Capture. And in the Preview Window, you can see everything that is currently showing on my monitor.

[desert briar]

????????? What?????

[gritty isle]

Yes, that's Display Capture.

[desert briar]

It does nothing for me

I don’t know why

[gritty isle]

Go to System Preferences > Security & Privacy > Then tick Streamlabs in the screen recording tab.

[desert briar]

On IMac

?

[gritty isle]

Yes. Apple Menu -> System Preferences

[desert briar]

Ok

[desert briar]

What does that do?

[gritty isle]

That lets Streamlabs Desktop record your screen. If you don't grant permission to Streamlabs Desktop, then it won't be able to capture your display.

[desert briar]

Oh ok

[desert briar]

It wont work

@gritty isle

[gritty isle]

What version of MacOS do you have?

[desert briar]

Let me look

@gritty isle

[gritty isle]

Apple Menu -> About this Mac should tell you what MacOS you have.

[desert briar]

@gritty isle

10.15.7

[gritty isle]

Okay, thanks. That's the minimum MacOS we support. Were you not able to grant permissions to Streamlabs Desktop for screen recording?

[desert briar]

I should have but i think i have to text my dad and see what is wrong about the settings and privacy (btw im 14)

[gritty isle]

All righty. You might try restarting your Mac and see if that helps.

[desert briar]

Oh ok

[clever abyss]

Hi, i have the Problem wen i cahnge the scene after 5 or 10 Times my PC freez and the Stream is over.I must close it with the Taskmanger.I do uninstall and clean the chace.Can anyone help me please?

[shadow hare]

Hi! Can I request a ticket be unarchived?

It has the issue explained and the client is trying to get help now.

[odd urchin]

hi, my mini feed is not updating, i cant seem to figure out what it is

[shadow hare]

I have the link for my ticket from Kevin but it appears to only work for me

[gritty isle]

Was it one of the Discord tickets? If so, we don't use those any longer.

[gritty isle]

`Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[shadow hare]

I think it may have been - I can still view it on my end

[shadow hare]

since we can't reopen it, would it be possible for me to reference the issue for the owner?

[gritty isle]

Yeah, the private threads are still there but we don't use that system any more. What's the ticket number you have so I can review it and what's the issue you have today?

[shadow hare]

we figured out the issue, it was just a matter of getting approval from the owner (@hard frigate )

Ticket#3754

[gritty isle]

Oh okay! So you're good then?

[shadow hare]

Technically yes, but the owner is still having the issue.

[hard frigate]

You have my permission to resolve the two tip issues no the problem is still there

[shadow hare]

^^ he has 2 tips links instead of just one.

when he logs in, he sees the incorrect one instead of the right one

[gritty isle]

Okay, give me a few minutes and review the ticket and see where things are at presently.

[shadow hare]

hopefully that image helps

[gritty isle]

This never got resolved in the (email) ticket? This is something we would not be able to resolve here in Discord, especially in this channel as this channel is staffed only by Volunteers. Does this streamer have an active Streamlabs Ultra subscription, @hard frigate?

[hard frigate]

I had an ultra account but canceled it due to the multi-streaming never working

[gritty isle]

Ah, okay. No worries. Please go ahead and submit a ticket on this here: https://support.streamlabs.com/hc/en-us/requests/new and include as much information as you can. Here is a link to the Discord Ticket #3754 https://discord.com/channels/346751285514469388/1065779380292427836. Please include that link in the ticket description so the team can have that information as well.

[hard frigate]

I have an active ticket already Sir

[hard frigate]

Your request (713874) has been updated. To add additional comments, reply to this email.

[gritty isle]

Oh okay, then just reply to the latest email on it and see if they can provide a status on it. Us Volunteers don't have access to those tickets so I can't see what's up with them. Only actual Streamlabs employees can access those.

[crude jungle]

hey whenever i log into streamlabs it says that im not logged in but i am on chrome 😦

[gritty isle]

Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

[crude jungle]

btw im on mac

[gritty isle]

Ah, that's good to know. Use Safari rather than Chrome. But also follow the numbered steps above.

[crude jungle]

ok

[wispy latch]

@waxen solstice
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[crude jungle]

IT WORKED TYSM

[sinful ivy]

is there a way to stream with more than 60FPS? cuz whenever u go over it stutters on stream, and being locked to 60 isnt fun

[gritty isle]

You're welcome!

[earnest iris]

Heyo, I noticed my mini feed on the desktop application was not updating, tried a few different ways to fix it like re-installation plus cache clearing and double checking the extension settings, is there another way to hopefully fix this little issue?

[gritty isle]

The best way is to set the monitor's refresh rate to 120, cap the in-game FPS to 120 and set the FPS (use the Interger FPS Values) in Streamlabs Desktop to 120. Anything more is meaningless and not supported by the end platforms.

[sinful ivy]

so u can get streamlabs to stream in 120

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉🏻 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like. An unfollow/refollow or unsubscribe/resubscribe won't trigger a new alert.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[gritty isle]

Sure but I wouldn't go over that. And that's all depending on your Output Resolution and your Internet upload speed.

[sinful ivy]

alright Thx, playing like competetive games with 120 is better than 60 yk

[gritty isle]

Indeed.

[crude jungle]

i dont have the game capture window thing and i wanna live stream my game

[errant grove]

Hello, I'm getting started on streaming. I have a few questions, is there anyone who can help me?

[gritty isle]

The MacOS version of Streamlabs Desktop doesn't have Game Capture due to the way MacOS is designed. You'll have to use either Display Capture or Window Capture. Window Capture on MacOS can be tetchy to use, but your mileage may vary as they say.

[crude jungle]

oh and btw my sound dosent work on the desktop

[gritty isle]

We have a great Getting Started with Streamlabs Desktop guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop.

[gritty isle]

And again, due to the way MacOS is designed, it doesn't have true Desktop Audio like Windows does. Here's a guide on how to capture desktop audio on MacOS: https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac

[crude jungle]

ima take a little gaming break

[errant grove]

I'm streaming on console, one of the main questions I have is Streamlabs related to Twitch or is it separate?

because I want to stream on twitch but be able to use streamlabs options with overlay

[gritty isle]

Twitch and Streamlabs are two seperate companies. You can stream from your console directly to Twitch using the built-in console apps or you can utilize your PC with a capture card to stream your console games.

If you have an Xbox, you can utilize our subscription service, Streamlabs Console, and stream from your Xbox to Twitch using the familiar Streamlabs widgets and overlays.

[earnest iris]

@gritty isle It worked, thankyou so much!

[gritty isle]

You're welcome!

[errant grove]

So, to stream on twitch with the overlay option that streamlab offers, I need the subscription so I can stream with the overlay option on console?

[gritty isle]

Yes. https://streamlabs.com/console It only works with an Xbox and Twitch. It won't work with a Playstation and won't work with any other platform.

Here's a few helpful guides about Streamlabs Console:

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console
https://streamlabs.com/content-hub/post/streamlabs-console-update
https://streamlabs.com/content-hub/post/streamlabs-console-faq

[errant grove]

Thanks

[undone viper]

UwU?

[gritty isle]

You're welcome!

[gilded burrow]

I'm trying to stream to kick through streamlabs but whenever I put the url and stream key in it just doesn't work and still says I'll stream to twitch, anyone know how to fix that?

[gritty isle]

Kick has an Resolution limit of 1920x1080 and a bitrate limit of 10000. If either or both of those settings are above those limits, you may not go live or your stream may experience issues. So either reduce your Output Resolution to 1920x1080 and/or reduce your bitrate to 10000 or under (preferably under).

[gilded burrow]

My resolution is exactly 1920x1080 and my bitrate is only 2500

[gritty isle]

2500 might not be enough for 1080p. What's your Internet upload speed?

[gilded burrow]

83 mbps

[gritty isle]

Then I'd up your bitrate to around 7000 and see if that helps.

[gilded burrow]

Okay

[desert briar]

hey

[desert briar]

N o p e

Which ones do i enable?? @gritty isle

[gritty isle]

The one for Streamlabs Desktop. You'll have to click the 🔒 to unlock the settings in order to enable changes to the settings. But not for Location Services.

[desert briar]

The: mic? Camrea? Or location??

[gritty isle]

There should be a section for Screen Recording. And yes, the Streamlabs Desktop needs permissions to access the Camera and Microphone.

https://support.apple.com/guide/mac-help/control-access-to-screen-recording-on-mac-mchld6aa7d23/mac

[desert briar]

Oh I SE OY

@gritty isle its this?

[gritty isle]

Yes.

[dapper veldt]

when i stream & or record the resulting video is grainy & kinda pixelated. any resolutions for this?

[desert briar]

Now what

[gritty isle]

Make sure that Streamlabs Desktop has access to the Camera and Microphone. Then restart Streamlabs Desktop. And remember, MacOS doesn't have a true Desktop Audio device like Windows does. So to capture Desktop Audio on MacOS, reference this guide: https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac

[desert briar]

YES THANK YOU 😊

[gilded burrow]

Ty

[gritty isle]

You're welcome!

[gritty isle]

You're welcome!

[gilded burrow]

Bro is carrying the support channel

[gritty isle]

Usually not enough bitrate.

[kindred silo]

Is there anyone high up that can reach out to me, Im trying to figure something out with my alerts

anyone that would know would be awesome

[gritty isle]

What's the issue with your alerts? Is it all alerts or just one of them?

[kindred silo]

Im trying to find out if I can have 1 fullscreen alert and the rest be small?

if it easier you can call on discord

[gritty isle]

Yes, with a little bit of work. I can't support via Discord calls ore DM's, sorry.

The the trick involves filtering alerts and using browser sources rather than the Alert Box widget.

So, for example, I want an Alert Box that only shows Donation alerts.

I'd go to the Alert Box page on the Streamlabs web site https://streamlabs.com/dashboard#/alertbox, then I'd click the Filter Events button and uncheck the alerts I don't want; only leaving Donations selected. Then copy the Widget URL and pasting that into a browser source.

Repeat that process how ever many of times you need to complete the work flow. You can multiple events selected in the filter as well.

[kindred silo]

even when I filter the one I want to be full screen and go to test followers on regular alert box it still shows the one I want big

[quick willow]

hey so im trying to stream on kick to try it out, is it possible to use the overlay thing to see my chat/events on kick

[gritty isle]

Your probably using the Alert Box Widget. You have to remove the Alert Box Widget and add them via browser sources.

So if you want only your Follow alert to be big, go to the Alert Box page, filter out everything but Follows then copy the widget URL and add a bbrowser source and paste in that URL.

Then for all the other alerts, go back to the Filter Events and uncheck Follows and check everything else. Then copy the Widget URL again and add a new browser source (don't reuse the one you just made) and then paste the new URL.

[gritty isle]

Sorry, no, we don't yet have full integration with Kick. For chat, you'd need to go to your Kick channel in a web browser and pop out your chat.

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[quick willow]

ok thank you so much