technical-support

[orchid flax]

I have Logitech C310 😄

[neon crow]

What is your audio output device? Is it headphones or speakers?

[warm smelt]

Ummm, where can I see the outputs? Is it here in settings?

[neon crow]

Is there a volume knob on your headphones?

[hasty trellis]

how do i add !discord to pop up with server im in

[neon crow]

Also can I ask why you have two desktop audio sources?

[neon crow]

You mean a command to post an invite link to your discord?

[hasty trellis]

yeah! its not my own personal server but its a mix between 2 friends of mine

[neon crow]

Just create a custom command in the web dashboard and then for the “Response” section paste your invite link

[hasty trellis]

okay thank you !

[neon crow]

Anytime!

[sinful pendant]

Every time I go live on Streamlabs on tiktok, I instantly get a “stream has disconnected, attempting to reconnect” message. I can go live on tiktok on my phone so it has to be with Streamlabs

[neon crow]

Can I ask if you can go live on other platforms using streamlabs?

[knotty kestrel]

Anyone know why my mini feed is like disabled. It's been since 2 months ago and many people followed me and it doesn't pop up and my follow widget doesn't work either

[sinful pendant]

@neon crow I used to do twitch but not for a while. It’s not still connected

[neon crow]

Can I have you try these steps for your mini feed: #known-issues message

[warm smelt]

yea, it is up >.o

[neon crow]

Can you peek into your streamlabs desktop settings and then into the advanced section for me and let me know what it says for “bind to IP”?

[wispy latch]

@warm smelt ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[neon crow]

@warm smelt do all the steps above except #5

[warm smelt]

One is just so i can play music without actually hearing it. It's my monitor sounds, not my actually headphones or anything like that. But it works fine as well.

[neon crow]

Ah gotcha. I figured there’s a good reason 😉 I used to do that myself long ago

[warm smelt]

yea xD haha

[sinful pendant]

Default

And I have two Ethernet 2 options to choose from also

[neon crow]

Leave it on default. Just wanted to make sure it wasn’t stuck on an IP address that didn’t exist 🙂

[neon crow]

Let’s try this

[warm smelt]

Omg.....

[wispy latch]

{1} We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[neon crow]

@sinful pendant ^^

[neon crow]

Which one did it?

[warm smelt]

All I did was press the reset thing to default and now it looks like it works... ._.

[neon crow]

Well that’s good

[warm smelt]

catching sound now!!! 😄

[gritty isle]

🔊

[neon crow]

Huzzah! Happy streaming!

[warm smelt]

Thank you for putting up with me >.o

[neon crow]

We are here to help any way we can

[knotty kestrel]

thanks bro it fixed

[runic blaze]

howdy. we have a subgoal setting but it doesnt seem to be picking up resubs...have we missed something?

[urban rapids]

Hi! I tried following these instructions, but it ended up just silencing all the audio on my macbook, anything I'm doing wrong?https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac

[burnt reef]

Hey I just downloaded the Steamlabs OBS Update, and now it cuts off in middle of my recording for no reason. It was not doing it before the update. Why is that?
Edit: So if I was on 1 software, and try to switch to the game that is in windowed mode and then it cuts off there. This is not normal.
Editv2: Nvm, had to disable keybinding. OMG it was freaking me out hard.

Is there any way where I can roll back this update?

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[orchid flax]

I figured out the problem I was getting

My CPU is bottlenecking with my GPU 😦 so I need to either get Ryzen 5 5500 or Ryzen 7 2700X

[slim grove]

I been having issues putting custom sounds into the alart box any ideas?

[bright otter]

Hi all, I just updated my streamlabs and now I am no longer able to edit my scenes to make it loop so it doesn't go to black for my stream starting, was that moved or did I do something to mess it up?

[kind wagon]

anyone know how to change picture on streamlabs website?

[kind wagon]

also know how to remove youtube as primary?

[pine glacier]

Can someone help me set up my XLR mic that’s ran through an Apollo solo? It won’t pop up in stream labs.

[calm crane]

been having an issue getting the known game to work in shoutouts.
Command:
Let's give a big WARM SHOUTOUT to ${1}, they were playing ${game} at https://twitch.tv/${1 channel}

[proper flower]

can some one tell me how to make is record my screan

[hearty vessel]

Why do we not have the ability to use plugins like Aitum to allow for us to have multiple canvases for different aspect ratios. What good it multi streaming if I can’t rescale to the platform?

[torn vortex]

Hey is it possible to enable channel points on mobile streamlabs ?

[gritty isle]

Streamlabs only support V2 audio plugins at this time, sorry about that.

[gritty isle]

Twitch channel points? If you’re an Affiliate, you would set them up first on Twitch. If you asking about a loyalty system, the. Go to the Streamlabs web site and look at Cloudbot.

[slim grove]

Today my steamlads crashed for no reason

[tardy gazelle]

when adding a custom RTMP server to streamlabs mobile it says invalid RTMP name whatever name i set. what is a valid RTMP name?

Nginx is my rtmp server

it works fine from OBS desktop because they don't make me set a name, only url and stream key

[peak cairn]

guyz anyone expert i need help on my steam lab alerts its only working on donation but not working on otherz alert

[fading wave]

Hi! For a few days and for no particular reason, when I open my streamlabs obs, my processor is overconsumed whereas in normal times it works well. I haven't done anything in particular yet and I can't find a solution. Does someone know how to fix this "bug" ?

[gritty isle]

It is expecting a valid RTMP URL. What are you entering?

[silent creek]

Cloud bot has song request?

[gritty isle]

That could be due to a corrupt scene or source. Please make a new Scene Collection with a single scene and in that scene just place game capture then restart Streamlabs Desktop and monitor your CPU usage. If it’s back to what you expect, then rebuild your scenes and source in this new scene collection then remove the old one once your satisfied with the new one.

[tardy gazelle]

it worked after i signed in to streamlabs account. problem was it was telling me my rtmp name was invalid instead of telling me i had to log in

[gritty isle]

Yes. https://streamlabs.com/content-hub/post/how-to-use-song-requests-in-cloudbot

[gritty isle]

Glad it’s working now.

[gritty isle]

Make sure the other alerts are enabled.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[orchid flax]

ALready Applied and finger crossed 🙂

I managed to get the culprit which I was having issues with. I have upgraded my CPU to Ryzen 5 5500 and RTX 2070 Super is performing really great with it. 🙂 No issues at all. 😄 so it was an issue with the hardware not SLOBS

[torn vortex]

im affiliate and got channel points on my stream... but not on my phone if im going to irl streaming

[gritty isle]

You mean you can’t see chat? Then add the Chatbox layer.

[gritty isle]

Good luck!

[gritty isle]

Glad you got that sorted out!

[torn vortex]

im having some rewards like KEKW sound or TTS for channel points and im hearing nothing and viewer too

[gritty isle]

Ah, okay. TTS and sounds on mobile are definitely a problem as mobile doesn’t support a lot of the common sound file types. At least make sure that sounds you have as rewards are, if possible, in Wave format. TTS is going to be more tricky to fix, not sure if there is a good solution. You can put in a ticket but I can’t guarantee a resolution.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[chrome jasper]

how do i fix my window (this is the desktop version)

[neon crow]

Set your base canvas resolution to your monitor size in the streamlabs settings > video

[chrome jasper]

thanks

[dusky charm]

I'm just starting out with streaming and trying to figure out how to keep music from playing in the recorded vods on twitch/youtube.. on many of the tutorials I've seen, it shows a twitch VOD checkbox but it doesn't appear on my streamlabs desktop app

can anyone give suggestions or another tutorial source I can work from? thank you!

[neon crow]

Hey there! I see you have an Ultra subscription. Can I have you pop over to #ultra-support for me and post this question? Someone will be right with you!

[quick hatch]

does anyone know how to save and use the custom intros made through streamlabs

[wispy latch]

@quick hatch This video should help you out with getting started with Streamlabs Desktop: https://www.youtube.com/watch?v=d--1z_W9IVw

The Streamlabs YouTube Playlist of Short Tutorials can be found here: https://www.youtube.com/playlist?list=PLNqq3_wAj1iBLgWoGw9MrM9_Ts0KewtMK

We also have our guide here with more tips for getting started with Streamlabs Desktop: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

We highly recommend just taking the time to read and watch the videos in the #1057658928365842512 to learn more about the program.

You can search for your issue on https://streamlabs.com/content-hub/support for further assistance.

[quick hatch]

yeah that didnt help

can i get an actual person to help me please

[orchid flax]

I think SLOBS doesnt support that yet. I might be wrong but I was not able to find the option too.

@desert briar you need to select correct audio source.

Are you using any third party apps for audio?

Can u share the screenshot ?

@gritty isle can u look into it as I dont use such thing on my stream

[gritty isle]

What’s the issue?

[orchid flax]

I think u need to turn on monitor and output.

I have never used output audio. I only used input audio.

I think it should be input and not output. I might be wrong too lol

[gritty isle]

What’s the issue? And to be fair, I’m leaving shortly to have lunch with friends.

[orchid flax]

Try using input and check. If u want any input audio from any other source. thats what I use and it works.

I would wait for the expert person to see it as I am not fimiliar with that. I dont use it. I might need to check it myself too.

[gritty isle]

Click the ⚙️ icon to bring up Settings then go to Audio and screen shot what you have. Don’t screen shot the Advanced Audio Settings.

[neon crow]

What is desktop audio 2 for?

Let’s disable it

[gritty isle]

Ah, a complicated audio setup. Orsuna is good with those!

[neon crow]

That’s just a starting step.

So first question: did you already install the M-Audio drivers for your solo?

Then did you follow this step in the manual?

It’s probably listed as the M-Audio output/input

Okay, next step: install the 64-bit redistributables from here https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

If the installer says they’re installed please repair them

Reboot your computer

[solar sun]

Can someone please help me. My video transmission has been failing since last night and I don't understand why. I binded my ip address, my internet is fine, nothing is wrong it just started happening out of no where

[neon crow]

I’d suggest getting that update to install correctly first. It may be causing issues with other software

[neon crow]

What platform are you streaming to?

[solar sun]

twitch and tiktok

[neon crow]

Is it just tiktok failing?

[solar sun]

I normally stream on YouTube and it says the same thing there. and No, tiktok isn't failing

[nova nexus]

How can I uninstall the virtual camera? I haven't used SLOBS in years, but it still shows up as a video source. I've looked in my device list and made sure nothing relating to SL is still in the programs list.

[solar sun]

when i try to stream on just one platform, it tells me to check my internet

[neon crow]

Can I have you set the bind to IP setting back to default?

[wispy latch]

@nova nexus If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Is it one of those fancy feature updates?

Except software compatibility relies on them.

Did the installer you downloaded install after the restart?

Okay reboot again once it installs because it requires it. Once it reboots relaunch streamlabs desktop and let’s see if audio is working

[solar sun]

so i realized its tiktok's stream key its saying it can't access the specified stream key

[neon crow]

Okay. So other platforms are working?

[solar sun]

twitch was just working

[neon crow]

If you’re Multistreaming there is a known issue workaround here: #known-issues message

[solar sun]

i just tried to stream on tiktok alone and it wouldnt let me

i stream on twitch alone and it went through

[neon crow]

Not sure if those steps will help or not, but you can try them and see if it will let you go live on the tic tac

Tiktok

I’m just gonna end up calling it tic tac toe at some point

[solar sun]

it might've just worked. one second

[weary root]

The missing audio files are not im my broadcast & recordings section. Is this a joke!!!! Why would you bald face lie to me like that. And I am a paying customer… Is this how you treat all of your paying clients???? Just let me know right now if you do not want my business for whatever reason and I can go elsewhere…. Because all of these major technical issues now seem to be done on purpose…., I need to know what is our next move???? Because if this happens again you will leave me with no choice…,

[solar sun]

it worked. thank you

[wispy latch]

@weary root

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[tired dirge]

So.... I went to open SLOBS and it asked me to update, now SLOBS won't start 🤔

• frozen on loading screen
• have ended task, rebooted, fresh install

[neon crow]

Can I have you reset your audio settings to default and then back to your m-audio for me? Also make sure the output knob on your m-audio device is turned up

Yes. In the streamlabs desktop settings, under Audio

The volume knob on your M-audio?

[neon crow]

I’m asking about solutions. Please hold.

And the toggle switch on the m-audio box is set to USB?

Okay, so let’s verify if you’re getting audio in streamlabs desktop. When you talk into your mic does the meter move?

And where are your headphones connected?

Okay. So you’ll need to toggle the switch to direct and turn down the output to halfway

That’s what it says in the manual: https://storage101.ord1.clouddrive.com/v1/MossoCloudFS_ad29221c-ac1c-4d51-bc49-56d483fb7e01/maudio_documentation/M-Track Solo - User Guide - v1.6.pdf?temp_url_sig=356c577dd2d4b030748174a6689b2f73c7c81672&temp_url_expires=1685296553

That’s how it’s supposed to work. If you don’t want to hear yourself you’ll have to connect your headphones to the PC and then turn off monitoring of your mic in the audio properties

[weary root]

I need support ASAP. I am getting the run around and it is very frustrating. I need to talk to some NOW

[native prism]

Hello with who i can talk about streamlabs software chat problem not showing?

[neon crow]

If you’re an ultra subscriber, you will need to link your streamlabs account to discord so it registers as a subscriber. Once you do that, you can then post your issue in #ultra-support

[neon crow]

What’s the isssue?

Okay, so now inside windows settings > Sound > set your headphones as the default output

[native prism]

i dont see my chat on stream labs the progress all that its a grey box when i refresh

i can show you a picture

[neon crow]

Is this in the chat panel or the in-game overlay?

Now set your default output inside streamlabs desktop settings under audio to your headphones

[native prism]

i delete it installed logout on site on streamlabs and everywere but nothing helps me

[wispy latch]

@native prism We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[weary root]

I did link my ultra account and still don’t have access

[native prism]

chat panel

[neon crow]

@native prism try the above bot steps

[native prism]

ok thank you

[weary root]

@neon crow I did link my account and still no access. Am I doing something wrong?

[neon crow]

Nope. I’m asking for help with it

Now do you hear game audio things?

Hmm…based on the steps we have done, you should be hearing audio. Let’s have you make a ticket and see if we can get you some additional assistance

[wispy latch]

@desert briar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[charred minnow]

Hello , guys i have a problem with my recording quality , i put the bitrate more hutbthe quality doesnt seems to get any better , can anyone tell me

[neon crow]

In the bottom right of your streamlabs dashboard window do you have a little streamlabs logo button? Can you click that for me and start a chat there?

[neon crow]

Are you recording while you are streaming?

[native prism]

didnt helpt me ..

[charred minnow]

No , like when i get the video of the photage from the ps5 itself , the quality is way better , but when i record and even put it 40k bitrate , still the gameplay is not smooth enough

[neon crow]

Let’s have you create a ticket about this. You can create a ticket using the link here: https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

Can you screenshot your encoder settings for recording?

[native prism]

ok thank you i create it!

[neon crow]

Can you peek at this article and see if there are any settings differences that you might need to change? https://streamlabs.com/content-hub/post/how-to-record-on-streamlabs-desktop-best-settings

[tired dirge]

Heard anything?

[neon crow]

I have not. Can I have you create a ticket using this link: https://support.streamlabs.com/hc/en-us/requests/new

[low idol]

guys i need help, i recently got a webcam and tried to set it up in streamlabs but everytime its on for longer than ~5 mins it will completely freeze my computer and even make it crash. what can i do to fix this? ive tried a couple things but i cant figure it out... any help would be greatly appreciated

it could also just be the camera im not sure

[neon crow]

1. what brand of camera?
2. did you install the drivers?

[low idol]

its called "c270 hd webcam" and no

would that fix the problem?

[neon crow]

I’d recommend downloading and installing the drivers as a first step

[native prism]

can i send you a picture?

[neon crow]

You can post it here

[native prism]

here it is

[muted hawk]

screen freez and the live cutting off

any one know how to fix it

[random basin]

Are you running SLD as Admin?

[muted hawk]

no

[random basin]

Open it as Admin always, see if it fixes it. Also make sure that your PC can cope with running your game and stream

[muted hawk]

oke

[vestal pendant]

hey guys i just did my first stream but i was delayed like 2 seconds and not smooth like i streamed with 40 fps or something like that what can i do to fix it

my pc is good enough for streaming i think cause i use 3060ti and ryzen 5 3600x

[random basin]

What are your encoder settings?

[vestal pendant]

where can i see this?

[random basin]

Settings --

[vestal pendant]

well its in german i hope that works

[random basin]

Copy this ones

[vestal pendant]

ok thanks

[random basin]

also go into REPLAY BUFFER and deactivate it.

then make sure that it is set to 60FPS on this page

[vestal pendant]

should i copy the same resolution

[random basin]

no the resolution should be the one of your monitor

[vestal pendant]

my one is 1440p

[random basin]

so yeah you can copy it

exactly as it is

[vestal pendant]

ok did it what do i need to do now?

[random basin]

show me how it is on yours

[random basin]

ok and the Output one?

[random basin]

press save or OK and you good to go

[vestal pendant]

and what can i do for delay cause i had a 2 second delay?

[random basin]

the stream is never real time. there is alwyas a bit of delay, you sending info to the streaming service and they need to process it.

2 seconds is actually not bad at all.

[vestal pendant]

like ping?

oh ok thats good then thank you very much and have a great day

[random basin]

you too! have fun

[low idol]

i downloaded drivers it still crashed and freezes my computer what would another step be that i can do?

[muted hawk]

still facing the same issue

[dark scarab]

Hey yall, I've had a couple of moments lately when streaming when Streamlabs just chooses to either freeze or just crash. But i never notice till I go to change my scene and then nothing happens. It won't stop till i close the application and then tells me that it will continue to record or stream if i click yes and Vis versa when i click no.

[cinder carbon]

Hi!
So i want to stream from my console and still have the chatbox and alerts, so i chose streamlabs. I went to their console website and set everything up. It said everything will work when I start my twitch stream, but the widgets and alerts, ect. are not showing up. As shown in the photos, everything is connected and set-up. Thanks

Oh and I heard of switching the streaming destination to streamlabs under the Xbox live streaming section but I wanted to know if the stream will still show up on Twitch when I do that?

[cobalt pelican]

I keep getting this.. i have not found a fix for 2 days straight, anyone knows whats wrong?

[plush lake]

check #known-issues they have a workaround there that solved the issue for me

[neon crow]

#known-issues message

[desert briar]

Can someone please make media sharing available on Streaming mobile? I would appreciate that

[weak ledge]

any idea on how to fix this?

set it to 720 60fps on my r7 5800h 3070 laptop and my internet is rather fast

[bronze monolith]

I’m using Streamlabs mobile, and my audio isn’t working for my viewers, I’m using Streamlabs mobile on my iPhone, and casting my meta quest app, problem is once I switch from the Streamlabs app to the meta to cast , the audio completely cuts out

[wispy latch]

@weak ledge This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[weak ledge]

done that for 15 no changes

i'm using like 1000mbs broadband

[prime badger]

I notice there are a lot of the streamlabs themes are built for 16:9 aspect ratio. Are there themes that directly support larger aspect ratios? Doesn’t seem to be any way to filter searches on the website.

[viral fox]

Okay. I've been around now asking. I'm back here. If I create a custom overlay with Advanced Overlay Maker while having Ultra. When I then stop subscribing to Ultra do I still maintain the overlay I created? As long as I don't change anything in it? Or does it go away?

[hearty wyvern]

Could I please get some help with my merch store? I have it setup and everything was going fine for like a solid week, and then just 3 days ago my store stopped accepting orders?

Like, it's letting someone go through the checkout process, and right as they submit the order it's saying "unable to process payment".

We've had like 4 different people try, and even use different browsers and different payment methods and it continues to persist 3 days later. PLEASE help I'm trying to sell some dang merch, and no one is able to complete a purchase! ❤️

[gritty isle]

For issues relating to payments, you’ll need to put in a ticket. 👇

[wispy latch]

@hearty wyvern If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

You can keep the assets if you have them locally stored. If you lose the assets after your subscription expires or is canceled, you will have resubscribe to download them again.

[viral fox]

❤️

[gritty isle]

Dropped frames indicate a network issue either locally or externally to your cable modem. I would suggest shutting down your PC then pull the power cable on your cable modem and leave it unplugged for at least 5 minutes then plug it back in. Once the cable modem is fully up, boot your PC and see how your next stream goes. I would also run a bunch of speed tests and see if your upload speed is fluctuating.

[hearty wyvern]

Okay I've submitted a ticket, thanks!

[gritty isle]

You’re welcome!

[old temple]

hey everyone! i keep having this issue where streamlabs will just kill my stream and restart it without ever notifying me.... like on twitch my stream will just go black, it'll show my viewers dropped to 0 and will eventually start up again. anyone know how to fix this

[steep rampart]

help

[neon crow]

#known-issues

[wispy latch]

@old temple If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[steep rampart]

@neon crow what do you mean

[neon crow]

This is what you’re experiencing correct? #known-issues message

[steep rampart]

yes

[neon crow]

it is a known issue and currently there is no workaround at this time unfortunately. You will need to monitor your Trovo chat via another method (like using your phone, or a web browser)

[urban rapids]

Anything that can be done to help prevent my macbook from overheating from streamlabs being opened up?

Also what's the difference between software and hardware encoding?

[desert briar]

Hey guys I am looking for a marathon timer how can I make on (for YouTube btw)

[remote cedar]

yoo i cant make a donation to the stream its says transaction failed does anyone know this problem

[compact ridge]

@gritty isle fuz loves u

[eager panther]

I'm having a problem not being able to add another video capture because the camera just doesn't show up.
when I deactivate the one in the live scene the one in the active conversation scene but I can't activate the 2 together because one stops working. Can someone help me?

[neon crow]

Are they the same model camera?

[wispy latch]

@remote cedar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[mighty tapir]

Can anyone help me figure this out. I cannot stream Valorant, black screen.

[orchid flax]

Are u using display capture or game capture?

[mighty tapir]

Game. I was placing a ticket and everything is fine onw

Now*

[orchid flax]

Sounds great 🙂

[mighty tapir]

Thank you for trying tho!

[leaden gale]

hey, im trying to stream, i fixed the black screen issue eventually but now im not receiving audio from my microphone, i tested it, works fine, the mixer shows its recieving input, but my stream is only recieving desktop audio

[compact ridge]

anyone know what to do I don’t know why it’s not showing my ps5 screen

I’ve been trying to figure this out for days I’m not even kidding

[neon crow]

Delete the top video capture device

[compact ridge]

Ok then ?

I add another video capture device and my ps5 screen just won’t show

I’m using Elgato it worked on my other computer I don’t know what’s going on now

[neon crow]

1. did you install the elgato software for your capture card on the new computer?
2. have you deleted all of the capture card sources from all scenes and tried re-adding it to a single scene?

[neon crow]

Can you screenshot your streamlabs desktop audio properties for your microphone for me?

[compact ridge]

I only use 1 scene

Is it in the Microsoft settings maybe ??

[rare kite]

Not getting any green bars been troubleshooting for about half an hour works fine in normal OBS anyone got a clue as to why it’s not working in streamlabs

Normal OBS

[neon crow]

What are the two video capture devices?

[wispy latch]

@rare kite Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[rare kite]

Already done

[orchid flax]

I see Yeti Nano on the speakers too? and Microphone too?

[rare kite]

Yeti nano has headphone connected

Does this look more correct? It’s also not capturing desktop audio by the looks

I’m stupid it’s because I’m in performance mode is it possible to make it so the stream screen is paused but still able to see audio

[compact ridge]

How the do I get my ps5 screen on obs it’s not working idk y

[neon crow]

Make sure your audio devices are set correctly in the audio properties. You should see audio meters in the mixer panel.

[neon crow]

What capture card do you have?

[compact ridge]

Elgato HD60X

[rare kite]

Yeah I got it now thankfully

[compact ridge]

It worked on my other computer idk what the deal is

And my other computer was a thinkpad laptop which was crappy

[neon crow]

I’d start by doing the following:

1. install the elgato software for your capture card.
2. verify the card works in elgato software.
3. make sure you have the 64-bit redistributables installed: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop
4. reboot your PC.
5. make sure you launch streamlabs desktop by right-clicking the shortcut and selecting “Run as Administrator”.

[compact ridge]

I use obs is streamlabs better ??

[neon crow]

Either way the steps are the same.

Also if you’re having an issue with your capture card and obs, I’d recommend reaching out to their support team via their discord. You can find the link here https://obsproject.com

[jagged dune]

Im getting the "Failed to connect to the stream server, please check your internet connection and try again" even tho im connected via ethernet. I get the error message as soon as i try to start streaming.

nvm figured it out. IP was not set to the new ethernet connection

[compact ridge]

What do I click to get my ps5 screen on here

[neon crow]

https://streamlabs.com/content-hub/post/elgato-capture-card-setup-with-streamlabs-desktop

[urban rapids]

Is there any way I could offload some of the software load to my iphone or something?

[neon crow]

No. There is not.

[neon crow]

You have a MacBook Air correct?

[urban rapids]

Darn

[urban rapids]

Yep!

[urban rapids]

Mainly wrangling with this issue here

The macbook usually runs pretty fine, even if I have an absurd number of tabs open, but streamlabs and just a small few other windows is all it takes to send my macbook into pressure cooker mode once I hit "Go live"

[compact ridge]

Doesn’t work I can’t get my ps5 screen on it it’s just so strange I’ve never had this problem

[neon crow]

It won’t matter what streaming software you use, a MacBook Air wasn’t meant for heavy loads over long periods of time. That’s why Apple introduced the M1 Pro and M1 Max and M1 Ultra. Different CPUs for different workloads.

Have you disabled HDCP on your PlayStation?

It’s like running windows on a Chromebook…..

It’s not meant to do things like that

[urban rapids]

Ahhh, darn

Toning down the resolution, forcing GPU as render device, changing to a hardware encoder, which have all helped incrementally, is there anything more I could do to take the edge off?

[neon crow]

There isn’t.

[urban rapids]

Darn

Are there, like, any good browser-based streaming services I could offload the resource-usage to?

[neon crow]

There isn’t really specifically for gaming

[compact ridge]

Yes I disabled

[neon crow]

Disabled what?

[urban rapids]

Darn

[weak ledge]

ok so i've reconnected my ethernet cable but stream still having frame issues on my ryzen 7 5800h 3070 laptop

[wispy latch]

@weak ledge This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[weak ledge]

maybe i'd be best just using original OBS

auto optimized fixed it once i figured out it existed

nvm

[quaint lynx]

Does anyone know how to fix the black screen when you stream

Like when I stream they can see the chat box and stuff but not the actual game it’s just a black screen

[weak ledge]

click gamecapture and set it to your desired game window

[quaint lynx]

I can’t find that

@weak ledge

[oblique iris]

Morning all

Here is my issue for some reason when I launch streamlabs log into my platform which is trovo the live chat comes up then goes blank, I have logged out of everything and logged back in cleared cache and still nothing, But when I log into twitch the live chat is fine, What am I missing>? Thanks

[wise kernel]

Quick question regarding streamlabs app! When I set it up on my phone it shows one alert after going live and then alerts stop showing up! How to fix it?

[random basin]

We are aware and it is being worked in. #known-issues message

[wispy latch]

@quaint lynx ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[weak ledge]

click the plus and add game capture

[compact ridge]

HDCP

@neon crow I fixed everything maybe it’s a window setting ?

[silent stream]

there is echo in stream what i do ?

[wispy latch]

@silent stream ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off https://i.imgur.com/TMR36co.png
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: https://i.imgur.com/bbh5oyx.png
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: https://i.imgur.com/3xNWNg0.png

[neon crow]

I’m betting it’s when you disabled HDCP because capture cards don’t read as displays and can’t decode HDCP signals

[silent stream]

when i stream i cant hear game sounds

[true goblet]

when I stream and something cool happens can I like create a hotkey so I highlight the last 30seconds while I stream?

[gritty isle]

Yes! The Replay Buffer! https://streamlabs.com/content-hub/post/instant-replays-in-streamlabs-desktop

[true goblet]

thank you!

[gritty isle]

You’re welcome!

[neon crow]

Make sure that you have your audio output device set correctly in streamlabs desktop

[lofty hollow]

I still need help with "Failed to connect to streaming service. Please check your internet connection"

[spring scaffold]

anyone else having issues my alerts just stopped working past couple days for no reason they literally just stopped nothing has changed. not even logged into streamlabs dashboard till today and all the settings are still correct. deleted alert box widget from sources and readded still not working. but works when testing in seperate window outside streamlabs obs software

[proven rover]

Anbody alerts on twitch for bits / follows e.t.c not working ???? when people send me bits or follow they never work no more. Anybody having the same issue or know how to fix this ??????

[spring scaffold]

@proven rover mine doing same thing. only way i can make it work is doing a window capture

[proven rover]

how do you do tha bud?

[wise kernel]

Yes I’m having this issue on the app. Shows up once and never again for any alerts! I’ve tried everything and it simply won’t work

[proven rover]

im soo glad im not the only one then , i thought it was just me

[spring scaffold]

when you go to streamlabs dashboard where you edit the alerts you can launch from there it will open a window

[wise kernel]

It’s to the point of ridiculous now. I’ve added alert box, and even just a link of alert box and checked all the setting and it won’t work.

[wise kernel]

What about app users?

It should just work directly

[proven rover]

same its very frustrating

[spring scaffold]

@proven rover look where it says alert box then you will see url box follow to end where it says launch. it will open window. then add a window capture to sources

[proven rover]

right ok , ill give that a go now thanks 🙂

[spring scaffold]

alerts will show there. i have tested. only way i can make it work. annoying but will get you by.

[wise kernel]

At least you guys have a solution by the sounds of it. Nothing for the app users 😞

[proven rover]

do i have to have this alert box open all the time for them to work? Im guessing i have to correct?

[spring scaffold]

yes

[spring scaffold]

yes its annoying i know

[unique shore]

can someone help me please with my webcam, everytime i open the window for my webcam it just freezes on the window

i reinstalled it but it still doesnt change

been like this for weeks/months

[shell quartz]

Hi everyone, I was wondering if anyone knows if it is possible to stream to tik tok from the pc from Streamlabs? The help section said I could try asking in here.. Also thank you

[rancid sun]

When I add a text source any font aside from Arial does not work/is invisible, any ideas?

[stoic yew]

I changed my name on twitch and ever since than my commands aren't working in SLOBS and my alerts are no longer going off

Any one else ever had this problem?

[sacred crag]

I doubt you can stream to tik tok far as i know its just for uploading

[shell quartz]

Oh I can stream to tik tok already, just seeing if it can be done from Streamlabs True

[sacred crag]

probably not since it doesnt have an option unless u try adding manually

have you tried adding tik tok to streamlabs?

[fallen glade]

Hello - this is the first time I've ever experienced issues with SLOBS, but I can't seem to select or resize any of my sources. the green border doesn't show up for any of the sources I select

[sacred crag]

It says you need 1000+ followers to be able to stream so im guessing you pass that number?

[fallen glade]

Does anyone know how to fix this issue? I've restarted my PC, uninstalled and re-installed streamlabs but it's giving me the same issue

Adding new sources doesn't seem to work either

[sacred crag]

make sure the source isnt locked if you want to resize it

[fallen glade]

None of them are locked 😦 Nothing is working for me in streamlabs for some reason T_T

[sacred crag]

hmmm

[lean hamlet]

Im having issues with using stream labs console with my xbox series X when I try and stream it says You Need to Link a Subscription to your account to use the selected broadcast destination

and I think I connected every account possible

[sacred crag]

how are you trying to stream it?

[lean hamlet]

Through my xbox series X

[sacred crag]

ok but with capture card or what?

[lean hamlet]

no capture card, through the xbox twitch app and using streamlabs console

[sacred crag]

i never stream from console direct i use elgato HD60 S

[lean hamlet]

I like the idea of streamlabs console cause I dont have room for gaming pc or the money for it as well

[sacred crag]

well have you downloaded streamlabs console?

[zinc roost]

I've suddenly had an issue lately where while attempting to stream to Twitch, my livestream doesn't display anything (not black screen, just shows my offline banner) even though it says I'm live on Twitch's website, and the VOD gets recorded just fine. This has been persistent for the past 2 months now, and I've tried:

1. Restarting computer
2. Streaming to custom ingest
3. Making sure I'm not using Twitch's bandwidth test
4. Running Streamlabs as administrator
5. Changing up my encoder settings (between cpu and gpu)
6. Updating my gpu drivers
7. Does anyone know how to fix this?

[lean hamlet]

there isnt a download for it you set it up within the website on the browser

[sacred crag]

yes have you set it up and do you have an account?

[mighty tapir]

Black screen game capture on desktop. Anyone have a permanent fix?

[sacred crag]

when adding gamecapture select capture specific window

then select game from list

[mighty tapir]

already set.

Was working yesterday then stopped out of no where.

[sacred crag]

try removing and readding game source

[mighty tapir]

Did, didnt work :/

[lean hamlet]

yes

[sacred crag]

no remove the source then restart streamlabs then re add source

[sacred crag]

ok make sure you are logged in on the account

[mighty tapir]

Still not working

[sacred crag]

you tried reinstalling streamlabs maybe something got corrupted

[mighty tapir]

Yea I did it twice

[sacred crag]

nah complete reinstall select settings then get support then delete cache and restart

[mighty tapir]

Yup. did that twice lol

[sacred crag]

all i can say is try giving the pc a reboot something has crashed

[mighty tapir]

Streamlabs isnt working. Neither is OBS. Idk if its a setting but I went thru the trouble shooting yesterday and it didn't work. Then I was in the middle of comleting a ticket and it started working.

[sacred crag]

you got latest version?

[mighty tapir]

yuppp

[sacred crag]

there is nothing you can do u need make sure you doing complete uninstall to try fix this, if u dont have to set up again after the uninstall you didnt completely uninstall

after the uninstall you have to set up everything again

even log back in

[mighty tapir]

Yea i did that twice and for some reason its not working. Went into my files etc..

[sacred crag]

hmmm

so you getting black screen you say?

[mighty tapir]

It works when i capture the Window just not the game

[sacred crag]

well try restarting the game

close it out

and reopen it

[neon crow]

What game?

[mighty tapir]

Yea did that. all games

[wispy latch]

{1} ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[neon crow]

@mighty tapir try this ^^

[mighty tapir]

Yea I'll just submit a ticket. I tried that as well. Been dealing w it for a couple of days

[weary terrace]

hey guys quick question

im trying to set up push to talk, but in hotkeys, there is no mic section

any ideas? my mic is setup and working in slobs

[bronze monolith]

I’m trying to figure it out now, I think we might need a Bluetooth mic

[sacred crag]

is the game in fullscreen?

if it is try putting it in boderless windowed see if that fixes it

oh and make sure you run slobs as admin too

[terse spire]

can you streamlabs run slower if you have a ton of sources uploaded?

your*

[random basin]

The more sources you have the more will be taxing on your system.

[terse spire]

hmmm is there a way or an upgrade i can use to prevent that? C3ause i have a crap ton of sources aha!

Cause***

[dawn bluff]

Is there known issues with a mac laptop using a elgato hd60x, and using Streamlabs desktop to run through an Xbox? I’m getting a black screen and nothing happens when I am in a game. Nothing captures after a while waiting.

I’m assuming the mac is not complimenting the system?

[random basin]

as long as your CPU can cope with it.

[swift quest]

not sure if i can ask this here i've checked on the self help center channel but i couldn't find the answer but i need help finding my bit rate and i've been search for it for a while now

[random basin]

https://help.elgato.com/hc/en-us/articles/5617210293645-Elgato-Game-Capture-HD60-X-Set-Up-in-OBS-Studio-on-macOS

[dawn bluff]

Ok, awesome. Thanks

[random basin]

where do you stream? What is your upload speed?

[swift quest]

@random basin I stream on twitch and switch from 1080 to 720 because I was told that it’s better and my upload speed is 52.55

[random basin]

Are you affiliate?

[swift quest]

Yea

[random basin]

So I would do 1080p 60fps at 6000 bitrate

[swift quest]

I used a bitrate calculator for streaming but idk if it was true

[random basin]

the limit for affiliates on twitch is 6000

[swift quest]

I have put 6000 when I was on 1080 but still looked the same

[random basin]

but are you having any issues with the stream?

[swift quest]

As in dropped frames?

[random basin]

As in anything? You are saying you didnt see no diference on 6000 on 1080p, compared to what?

[swift quest]

720 I tried making my streams more crisp but can still see the frames kind of weirdly idk how to explain it

[random basin]

you are playing COD, is a fast pace game, unless you are using encoding on your CPU and in an insane present you will sometimes notices blurry stuff.

you can reduce to 720p to try to minimize it, but in reality is a placebo, you will still notice

[swift quest]

Any settings I should be looking out for ? Like on streamlabs is there anything I should have turned off or on that could be causing it

[random basin]

turn off the Look Ahead and Psyco tunning stuff too

that way the image is all processed at the same pace instead of trying to process the way you looking 1st

[swift quest]

I was just gonna say I had those on lmao what about the enforce streaming encoder settings

[random basin]

no! you want the enforce streaming encoder settings off

[swift quest]

Ok and the max b frames I have it on 2, the key frame interval set to 2 as well, gpu set to 0 , downscale set to bicubic, I have enable browser source hardware acceleration checked and I think that’s it sorry for the long paragraph

[random basin]

Set the downscale to lanzcos

In case you are downscaling to 720p or 1080p

[swift quest]

I’ll be going back to 1080 p cause that’s how I had it before

[random basin]

If your monitor resolution is 1080p then you are not downscaling, so no need to change it

[swift quest]

So leave it at bicubic

[random basin]

Yeah

[swift quest]

Sweet and what about the max-b-frames and the key frame intervals

[dusk torrent]

I was wondering if someone could help me. In order for spotify to go through my app, i have to put it all the way up on my computer and spofity. Is there a way to be able to lower the volume but still have it come through on stream?

[random basin]

that leave as it is.

[swift quest]

I believe that’s everything @random basin thank you so much for helping me I wish I knew about these things or else I wouldn’t be bothering people lmao

[random basin]

no worries 🙂

[urban rapids]

What information is visible from streamlabs donations?

Particularly, would setting up a business paypall with my IRL address dox me?

[digital cypress]

the bot isn't working in my channel even though I moded it. @random basin

[wispy latch]

@digital cypress Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[viral fox]

So. I have this set to 1920x1080p on both Canvas and Output. This should work fine even though I crop the sides off so I only see the poker tables right?

[random basin]

Yes it should be fine, the only thing is the image may look a bit stretched.

[random basin]

I am afraid for that you have to create a ticket so the team can provide you with a more detailed info.

[viral fox]

Stretched is fine, blurry not so much ❤️

I'm just removing the two black bars on either side of the poker tables

[digital cypress]

I'm having a problem with adding this bot to my stream after I modded it for my twitch stream

[frosty magnet]

Anyone know how to get rid of the black vertical line when adding a stream lable im trying to help my friend set up her twitch and i followed her but when she goes to add most recent follower its just a black vertical lable

[sacred crag]

Youtube useless for guides, anyone have a streamelements setup guide?

[frosty magnet]

nevermind we figured it out for ourselves

still need help still showing a line

[wide maple]

Does anyone here use streamlabs to go live on Tiktok? If so, where on earth is the stream key?

[digital cypress]

Guys I'm having a problem with adding this bot to my stream after I modded it for my twitch stream

[weak hill]

greeting everyone , I really need help to stream on tiktok . I did my best but still i can't , could someone please help me with that? thanks

[digital cypress]

what you need there is a plus button at the bottom of the screen and click it

[weak hill]

when i try to connect it says "maximum number of attempts reached. try again later"

[digital cypress]

Ok you try later try it tommorow morning if it doesn't work dm

[weak hill]

i never tryed before how come !

[digital cypress]

you might have a penalty where your suspended from going live on tiktok

[weak hill]

first time i tried yesterday with other account same thing

[digital cypress]

what age did you put on the tiktok account?

[weak hill]

31

[digital cypress]

how old r u?

[weak hill]

33 , im not sure if i but 33 or 31

[digital cypress]

unistall the app and get it back

[weak hill]

done it

[digital cypress]

you might have a penalty where you can't go live on tiktok.

[weak hill]

or there is roles in go like there ? for ex i need 1000 follower to go live ?

[digital cypress]

do you have 1,000 followers on tiktok?

[weak hill]

no

[digital cypress]

oh thats why

do you have a twitch

[weak hill]

yes and im live there now

[digital cypress]

do you have a support a creator code on fortnite do you have 1,000 followers on twitch?

[weak hill]

not sure .

[weak hill]

no. never played fortnite

[digital cypress]

whats your twitch?

[weak hill]

inew there

[cursive herald]

Sorry no promo! check the #rules

[digital cypress]

@cursive herald can you help me with the streamlabs bot it's not popping up in my twitch stream

I mudded it

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[urban rapids]

A ticket here or a ticket on the streamlabs website?

[sacred crag]

you need to request it from them

[wide maple]

I have access to TikTok LiveStudio, but it doesn't open. So I'm trying to use SL

[sacred crag]

but you need at least 1000+ followers

[wide maple]

Yes, I have 400K+.

[sacred crag]

oh ok

[wide maple]

So where can I locate the key?

[sacred crag]

you need ask tik tok to give you one

[wide maple]

I already have access to TIkTok Live Studio

I just need the stream key

WHo do I contact?

[sacred crag]

im not a tik tok streamer lol look it up on youtube

[wide maple]

Youtube is useless for guides

But again, I was asking specifically people who stream to tiktok

[sacred crag]

for certain things they are but a tik tok key guide you should find

oh ok

[wide maple]

Yeah, I have tried all day, every video about finding your stream key is a scam

Does anyone here use streamlabs to go live on Tiktok? If so, where on earth is the stream key?

Yes

[sacred crag]

oh ok let me try to look

[gritty isle]

Which bot, Chatbot or Cloudbot?

[wide maple]

I got TikTok Live Studio to launch, but it says I have to login over and over, and never lets me go live. @sacred crag did you find anything about that key??

[sacred crag]

yeah one sec

[orchid flax]

can you go live on the app on the phone?

[wide maple]

Yes.

[orchid flax]

Trying clearing the cache and then try again

[wide maple]

I've done that. No dice

[orchid flax]

Did you try to uninstall and re-install?

[wide maple]

Yes, multiple times. Same result

[orchid flax]

There might be an issue with Tiktok then

[wide maple]

I am seeing many other people live right now using LiveStudio

[orchid flax]

You can contact tiktok regarding this?

[neon crow]

Are you trying to only stream to tiktok?

[wide maple]

How? As far as I know there is no active responsive support or emails

[wide maple]

Yes

I cannot stream to anything else via LiveStudio

[neon crow]

Can you try these steps and ignore the Multistream aspect, but follow the same steps: #known-issues message

[wide maple]

There is no multistream in LiveStudio

[neon crow]

Are you using live studio to stream or streamlabs desktop?

[wide maple]

I would love to use StreamLabs Desktop, but I cannot figure out where to get a stream key

[neon crow]

Please refrain from comments like that.

[neon crow]

You need 1000 followers on tiktok and I believe there are some other steps. But you’ll need to talk to tiktok to get one

[wide maple]

I've followed all of the tutorials and they all reference getting a stream key from the tiktok web site. But none of them say where exactly to do that

I have 412,000 followers.

[neon crow]

Yeah I can’t even google how to get one lol

[wide maple]

How do I contact tiktok?

[neon crow]

Good question….

I’m not sure

[wide maple]

As I said before, as far as I know there is no active responsive support or emails

That's why I was hoping one of the users here uses SL to stream to TIkTOk and might know

If I try to log into SL using my tiktok credentials, it says "maximum attempts reached, please try again later". It does that no matter when or how many times, including on the first try

[neon crow]

This is what it says: go to the TikTok home page on your web browser, click go live, set up your studio by giving it a name, and you'll find your stream key just above your offline stream.

I don’t tic tac

[wide maple]

When I click "Go LIVE" it takes me to the TikTok LIVE Studio page. it does not give me any keys

[neon crow]

So go to tiktok web page. Log in and click on profile pic?

[wide maple]

ok, what then

[neon crow]

Screenshot everything but the address bar because security things

I don’t have a tiktok page so idk what it looks like

[neon crow]

Is it just like the app?

If you click Live on the left sidebar what does it show?

[wide maple]

it shows other people's current LIVEs

[neon crow]

What about under your profile pic? Is there a “settings” thing?

[wide maple]

There is, but it does not have anything related to LIVE.

[neon crow]

Is there anything related to stream keys?

[wide maple]

No

[neon crow]

Again I don’t have one so idk how to get one

I could suggest downloading streamlabs desktop and trying to log in with your tiktok but idk if it will work

[wide maple]

If I try to log into SL using my tiktok credentials, it says "maximum attempts reached, please try again later". It does that no matter when or how many times, including on the first try

[neon crow]

Yeah so they haven’t flagged your account yet. (Jerks)

[neon crow]

I can have you create a ticket to verify but I’m pretty sure that’s the issue

[wide maple]

I did finally get logged in, but I need my stream key

[neon crow]

What happens when you click the “locate my stream key” button?

Same thing? No info?

[wide maple]

It just takes me to the tiktok web page

[neon crow]

Well poo

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

You can make a ticket using the last link if you’d like

Might do it for kicks because the SL staff are pretty knowledgeable about all the things

[wide maple]

a ticket with who?

Seriously, though...does anyone here use SL to stream to tiktok?

[wide maple]

DId you find it

[sacred crag]

go check your dm

[jagged dune]

Hi, i do not know why but my rate control is forcing itself to CBR when I set it to VBR and start streaming. Now its causing trouble and im skipping frames due to "high cpu usage" even tho im only going at 14% useage

sad part was, i was streaming slime rancher and it ran fine. the second i quit the game, cpu usage jumped from 5% to 14-15% and started skipping frames

[desert briar]

help, I'm fine with the connection.I'm writing from a translator, sorry for any mistakes

[wispy latch]

@jagged dune This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[neon crow]

What does the translation of the window say?

[desert briar]

Failed to connect to broadcast server. Check internet connections

[flat star]

heads up guys scammers are on the server

[ocean roost]

@flat star Please report them in #user-safety-and-reports and we'll get rid of them

[neon crow]

Which platform are you trying to stream to?

[desert briar]

Twitch

[neon crow]

Can you check streamlabs desktop settings > advanced > bind to IP and make sure it’s on default?

[desert briar]

can you tell me where it is streamlabs desktop settings ?

[desert briar]

exactly bind to IP and make sure it’s on default?

[dawn bluff]

Can I get help with this problem in OBS studio please. The guide given to me last night says to find auto configuration in tools on the drop down. But there is no drop down here on my max at the top of the window, just like this was suggested and shown here https://help.elgato.com/hc/en-us/articles/5617210293645-Elgato-Game-Capture-HD60-X-Set-Up-in-OBS-Studio-on-macOS

I went to regular settings on the right hand column, but there is no setting for auto configuration anywhere to be found there

I don’t see any menu bar at the top anywhere

[ocean roost]

We won't be able to assist you with OBS Studio in here.

[dawn bluff]

Is there a discord?

One of your colleagues recommend to try these steps https://help.elgato.com/hc/en-us/articles/5617210293645-Elgato-Game-Capture-HD60-X-Set-Up-in-OBS-Studio-on-macOS

So if you guys have a discord link for the OBS studio guys, that will be much appreciated

[ocean roost]

discord.gg/obsproject

[dawn bluff]

Thank you very much

[neon crow]

Yes

[shell quartz]

Hey did you ever get an answer or figure it out Dork?

[shell quartz]

Did you guys figure it out Truegamer?

[orchid flax]

Can I use Plugins with SLOBS?

[primal oracle]

streamer added me as "regular". Regular is the one who can edit chat bot commands, right?
So, how can i open that "regular" tab through browser, so i could edit? Can't find

[ocean roost]

@zealous sphinx Please no advertising or random links. #rules

[tacit iris]

i got a problem with streamlabs deskop, when i record my game and then stop recording, i watch the video that i js recorded and its like 30fps, i got my settings on 60fps and i js dk what to do, so i thought someone here could help me

[ocean lark]

can i delete the .00 from the label ?

[desert briar]

Hi there! I’m just starting to figure out the chatbot and I have a specific question. I want people to be able to join a giveaway where they can say a number, but the winning number must be put in by myself.

I saw the option for giveaways, but there will be a random number generated, i want to put it in myself.
Does anyone knows how to do this?

Thanks in advance!

[gritty isle]

Chatbot or Cloudbot? If Chatbot, you have to be an Editor to add commands. If Cloudbot, it depends but usually only moderators can add commands.

[weak hill]

Greeting .. i was streaming for 9 hours , and i just find out the chat not working in the app !! for like 5 hours

i lost the record of streaming time because of this !!

and ppl though I'm ignoring them

[humble gale]

Typically a relog helps with the chat not showing. but that is weird that it's not showing up

you weren't using a custom ingest, were you @weak hill ?

[primal oracle]

Thank you.

"Chatbot or Cloudbot?" - ehh, that's a good question. She said "I added you as a moderator in the streamlabs chat bot" but I'm not sure she did exactly that, probably she wasn't sure too, never did that before. And showed me screenshot with "cloud bot" switcher.
And who is the "Regular"?

[humble gale]

a regular isn't a moderator. it just means someone who is in your chat a lot. a mod would be someone on their channel itself (like on twitch)

but if you have access to the page screenshot she gave you shared access so you can make changes there in general

[primal oracle]

this is her screenshot showing me that "she added me as mod" lol

[humble gale]

oh. are you a mod (with the mod sword) in her twitch chat?

[primal oracle]

yes

[humble gale]

gotcha. so you should be able to make it with the commands for mods

the mod thing is only about if you are a mod on Twitch or not. but if you wanted to do more editing, she would need to give you shared access to her account in general

[weak hill]

custom ingest !! i don't know what that is lol

[primal oracle]

thanks a lot

[humble gale]

it just means when you changed stuff up in settings > stream on Streamlabs. if you didn't, i would just try relogging by pressing the 👤 at the bottom left > log back in. Then you may need to "log into the chat" again in the chatbox window and then I would test in your chat to see if you can see it

[weak hill]

but i'm the streamer !!

[humble gale]

yeah you can type in your own chat though if you go to your page and type in it

it is basically a test to see "hey is this actually sending from Twitch >> SL or not"

[weak hill]

so what should i do know , i don't wanna face this problem again 🥲

[humble gale]

did you relog in Streamlabs Desktop like i was saying before? #technical-support message

[weak hill]

this ? copy sitting ?

[humble gale]

no, https://i.gyazo.com/530bc748d33f9ad9762349ea598c97f1.png

or click the 👤

then you would click the 👤 again to log back in

[weak hill]

ok logout then lohin ?

[humble gale]

yeah

[weak hill]

i did every time before the stream

and this happened

[humble gale]

you shouldn't need to. but you would want to go to your channel after relogging and type in it to see if it's still doing it or not

you would want to use something like split audio

[wispy latch]

{1} Want to split your audio? Maybe you don't want the stream to hear your discord, music, etc..? This is possible using Streamlabs Application Audio Capture sources! See the link for various setup guides: https://streamlabs.com/content-hub/post/how-to-use-application-audio-capture

[humble gale]

it's actually pretty easy now if you follow the guide there ^^

[weak hill]

ohhh , all that ? can't just streamlaps staff or developer works in this problem ?

[humble gale]

the guide i sent was for someone else. legit you just need to log out > log back in. Then go to your twitch channel > type in the chat. It shoudl show up in Streamlabs Desktop

[primal oracle]

sorry, can I have an example of how command adding/editing through twitch chat should look like? Let's say i want to add/edit command "!jonsnow" which is showing message "you know nothing" if someone type it in chat

[desert briar]

is anybody else having a issue with streamlabs logging out when they close the appication

[humble gale]

I would make sure that they have it enabled, cause it's disabled by default in https://streamlabs.com/dashboard#/cloudbot/commands/default

[primal oracle]

thank you very much

[gritty isle]

Nicely done!

[gritty isle]

What platform are you using, Twtich, YouTube, Facebook, or Trovo?

[desert briar]

Twitch

[desert briar]

anyone who could help me?🙃

[lament crag]

Hoes anyone know why the payment for ultra is not working

[gritty isle]

And when you launch Streamlabs Desktop, you have to log back in every time?

[desert briar]

yes

[gritty isle]

Please hop over to the Streamlabs Chatbot discord for assistance with that: https://discord.gg/xFcsxft

[desert briar]

thanks Rufus!

[gritty isle]

Okay, thanks. That definitely should not happen, obviously. Please quit Streamlabs Desktop and reboot your PC. Then download a fresh installer of Streamlabs Desktop from the Streamlabs web site and run the installer as administrator. Let it install over your existing installation. At the end of the installer, don’t let it launch Streamlabs Desktop, but just quit the installer. Finally, reboot again then observe how it behaves. 🤞🏻

[gritty isle]

Hi there! We can’t assist with payment issues in discord due to the privacy and security of your confidential information. Please put in a ticket. See the second link below from the bot. 👇🏻

[wispy latch]

@lament crag If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[lament crag]

thank you

[gritty isle]

You’re welcome.

[shell quartz]

Hi @gritty isle I was wondering if it’s possible to stream from Streamlabs to tik tok?

[gritty isle]

Please don’t tag me unless I am actively assisting you. It is possible to stream to TiTok using Streamlabs Desktop if TikTok has granted you a stream key.

[wispy latch]

{1}

# How To Stream To TikTok
1. Log into Streamlabs Desktop with Tiktok (if you are logged in with a different account please log out)
2. Press "Go Live" and in the popup screen click the "Locate my Stream Key"
3. After you access your URL and Stream key paste them into Streamlabs Desktop.  You can also update your title there
4. Click on "Confirm & Go LIve"

# Please note that at this time, the requirements needed to go live to TikTok are: 
- Must be 18+ years or older 
- Must have at least 1,000 followers

If you don't meet those requirements you won't be able to get a stream key at the moment.  In the next iteration of our integration, the requirements will lower the minimum age requirement from 18+ to the region’s minimum age. We do not have an estimated time frame for the next iteration.  

# We are currently inquiring about why some users who meet the requirements are unable to access their stream key.  We apologize for the inconvenience. ```
More info here :link: <https://streamlabs.com/content-hub/post/how-to-live-stream-on-tiktok-from-a-pc>

[shell quartz]

Oh ok sorry about that @gritty isle and thank you very much. I’d prefer to use Streamlabs over tik toks streaming software. Also I guess they gave me access because now it shows “live studio” . I saw some folks having issue when clicking the locate stream key in here also. I do appreciate you taking the time to help.

[gritty isle]

You’re welcome.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[stoic hedge]

After the last update, whenever I close Streamlambs, I get this error

[desert briar]

Thank you for the help that fixed it

[gritty isle]

You’re welcome!

[native prism]

@neon crow thank you again i dont know why but the live chat is visible now thx!

[gritty isle]

@desert briar https://streamlabs.com/content-hub/post/how-to-run-a-giveaway-in-streamlabs-cloudbot-101

[desert briar]

Yo, odd question

is anyone willing to help me reorganise my setup? lmao

[gritty isle]

What are you looking to accomplish?

[digital ridge]

i need help

[gritty isle]

With?

[digital ridge]

my tippage url

its some random username and not my youtube username

[gritty isle]

You mean it’s a string of characters that starts with an upper case letter U?

[digital ridge]

no my link is https://streamlabs.com/jjxrify/tip but the jjxrify should be my username

why does it say jjxrify

[gritty isle]

Please go here https://streamlabs.com/dashboard#/settings/account-settings/platforms on the Streamlabs website. The name in your Tip URL should match the YouTube channel you have connected.

[digital ridge]

my youtube channel is called budgie val

i unmerged and merged it again

still says jjxrify

[gritty isle]

Budgie Val is likely the display name of your channel. Post a screen shot for the link I sent you.

[outer musk]

Good Day Guys! Any reason why my facebook chat don't come up on Streamlabs OBS? Any help would be much appreciated.

[gritty isle]

Did you change it from jjxrify? Likely it was jjxirify when you originally connected your account. Changing the name on your YouTube channel won’t update your Tip URL.

[digital ridge]

i think maybe a while ago is there any way i can get it to change to something else?

[gritty isle]

That’s a known issue between Streamlabs and Facebook. <#known-issues message>

[digital ridge]

trying to be a streamer it and my url is wrong so it wont be yk

[gritty isle]

Not with YouTube, their API isn’t capable of that, sorry.

[digital ridge]

aw man

[gritty isle]

Sorry about that.

[digital ridge]

am i going to have to start my channel over again

[gritty isle]

That’s up to you.

[digital ridge]

could i somehow make a new account to get a new streamlabs url and then use that in my description and stuff?

one problem is it wont show on the events widget or alert box on my main accounts stream

[gritty isle]

Just remember that once you connect it in Streamlabs, that YouTube name is the one that will be your Tip URL. Choose wisely.

[digital ridge]

yeah thanks for the help :)

[tender laurel]

Hello Everybody i will be asking for some help my primary account on streamlabs wont let me log back in i lost years of stuff and it wonyt let me log back into it can any one maybe take timeout of there daay and help me out with this

[royal viper]

I can't seem to find this, so tag me if its here somewhere. I just realized a few days ago that my latest follower widget stopped updating a few weeks ago. I have tried all I could fine, logging out and logging back in, restarting etc but still says the most recent follower is from 7 followers ago. (Still new)

[gritty isle]

What platform (Twitch, YouTube, Facebook, or Trovo) and what happens when you try an log in.

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[gritty isle]

You’re welcome.

[reef garden]

Hello, streamlabs is freezing my PC (Windows 10) every min or so, for about 10 seconds at a time. Testing its Streamlabs by closing, and reopening. Restarted PC ran fine for an hour or so.

Opening SL again the problems come back. Only hardware change i had was a new camera but it ran fine for 2 days then suddenly stopped. So i unplugged the cam today, and its still freezing.

It seems to be disconnecting my hardware then having windows re enable them. I can see the RGB turn off on all my devices at the same time, PC freezes. Then lights come back on and PC is fine.

[gritty isle]

Please quit Streamlabs Desktop and reboot your PC. Then download a fresh installer of Streamlabs Desktop from the Streamlabs web site and run the installer as administrator. Let it install over your existing installation. At the end of the installer, don’t let it launch Streamlabs Desktop, but just quit the installer. Finally, reboot again then observe how it behaves. I can’t guarantee this will resolve your issue as my gut tells me something else is at play on your system causing this issue.

[reef garden]

Yeah, I'm guessing its something else. But thats a great start. Thank you Rufus!

[gritty isle]

You’re welcome. I’d also troll through your Windows Event logs, the System one, and see if anything stands out to you.

[digital ridge]

hold on

one quick thing, i made a new account, now the link has -sw7tk at the end (https://streamlabs.com/budgieval-sw7tk)

[gritty isle]

What’s the whole url to that YouTube channel?

[digital ridge]

oh yh

[magic tartan]

does someone know why my donations are working through streamlabs?

[royal viper]

OK! Thank you! So perhaps it is refreshed now. (I logged out and went on twitch to disconnect and then logged back into streamlabs) But it just isn't showing the newest one because it needs another new one to appear? If you could follow to help verify if its working or not that would be super helpful. My Twitch name is the same as my Discord name.

[gritty isle]

Did you mean not working? If so, how are is it not working?

[gritty isle]

Yes, you need a new follow. Gimme a sec and I’ll follow.

[magic tartan]

like people are donation through visa and the donations arent showing up on the dashboard or on stream

alerts

like someone doanted money through paypal but my donations arent showing up or showing up on paypal or streamlabs dashboard

[gritty isle]

@royal viper I followed. Did you see it?

[gritty isle]

If they sent you money directly via PayPal, Streamlabs can’t detect that. They have to use your Streamlabs Tip URL.

[royal viper]

Yes I do! Thank you so much! Maybe it was working after some of the other things I did but didn't seem like it because of what you said. Thank you so much for the clarification and help!

[magic tartan]

yeah it was my tip url

[gritty isle]

You’re welcome!

[magic tartan]

streamlabs.com/sparkkx_/tip is my url

[gritty isle]

Thanks for confirming that. Please screen shot the settings you have for your donation alert settings.

[magic tartan]

im streaming right ill do it after this

cant get the right settings and dont know what to screnshot

[gritty isle]

Screen shot this page https://streamlabs.com/dashboard#/alertbox%23donations

When you can.

@magic tartan Also make sure you have Donations enabled in the Filter.

[magic tartan]

but my donations are even showing up on paypal

[gritty isle]

Is this happening only with those tipping via credit cards?

[magic tartan]

yeah paypal donoations show up

[gritty isle]

Could be it’s taking longer for the credit card donations to process but I can’t say for sure. I know you’re love and looking for a immediate solution or answer but I’d put in a ticket and let the team investigate this. Us Volunteers obviously don’t have the access to do that. 👇🏻

[wispy latch]

@magic tartan If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

Okay good, they’re all enabled.

[gritty isle]

Do you have any minimum amount set here?

[magic tartan]

nope

its 0 my donations worked before but now they arent

[gritty isle]

Okay then definitely put in a ticket. It’s likely something beyond that which I have access which isn’t much.

[magic tartan]

i figured out why it wasnt working im using paypal lite and it doesnt accept debit cards

[gritty isle]

Ah.

[desert briar]

A cleaner setup

[fickle ore]

Hi. Multistream not working. Couple days ago it was fine. Now just Facebook stream is working, Youtube not. Tryed unlink, and conect again all accounts, didnt helped. Any ideas?

[digital cypress]

@gritty isle I'm having a problem with adding this bot to my stream after I made it mod in my chat. It isn't working

[gritty isle]

If you have an active Steamlabs Ultra subscription, please link your discord then post over in the #ultra-support channel for assistance. Ultra Support is one of your subscriber benefits. 👇🏻

[wispy latch]

@fickle ore

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[digital cypress]

@Rufus I'm having a problem with adding this bot to my stream after I made it mod in my chat. It isn't working

[gritty isle]

Do you have a Streamlabs Ultra subscription and are using the custom bot name?

[gritty isle]

Start a new scene collection. The you can build a cleaner setup whilst keeping the old one.

[digital cypress]

No, I dont have a ultra subscription.

[tender laurel]

nothing happens it will only let me log into facebook for some reason was twitch be4 i loged out to set up my stream labs ID its confusing

[wide maple]

Nope

[digital cypress]

How do I use the custom bot name?

[gritty isle]

Okay, make sure that streamlabs isn’t banned on your channel and that Cloudbot is toggled on https://streamlabs.com/dashboard#/cloudbot/mod-tools

[digital cypress]

How do I make sure it's toggled on?

[gritty isle]

It requires an active Streamlabs Ultra subscription. https://streamlabs.com/content-hub/post/customize-the-name-of-cloudbot-with-streamlabs-ultra

[zenith thicket]

Hey could I get help?

I’m streaming but no audio is coming through(ps5)

[digital cypress]

Ok how do I make sure the bot is toggled on without the Streamlabs Ultra Subscription?

[digital cypress]

Thank you Rufus I appreciate your help I wish the best for you

[gritty isle]

Are you using a capture card?

[gritty isle]

You’re welcome. Is Cloudbot toggled in and not banned on your channel?

[zenith thicket]

I don’t even know what that is sorry

[gritty isle]

How are you streaming from your PS5?

[zenith thicket]

Oh shoot this isn’t twitch

Sorry my bad

[gritty isle]

No worries. Good luck!

[zenith thicket]

Thanks

[soft walrus]

Hi everyone, does anyone know how to show extensions on your videos? When I open any crypto wallet it is hidden and I need it to be displayed. Thank you

[gritty isle]

@soft walrus I deleted that screen shot as it appears to show confidential or sensitive information. If you’re using window capture and it’s not showing what you want, you might have to use display capture but remember that captures everything on the display.

[soft walrus]

It does not, I am a programmer and work in crypto every day. It has nothing that could hurt anyone in the image. You can show anyone your crypto wallet, you are only in trouble if you give out your passwords. Thank you

[desert briar]

Hi! I've a question about a feature - I know Streamlabs has text-to-speech rewards, but is it possible to tie the text-to-speech to the streamer? I'd like to stream but I can't always speak so I'd like the TTS engine to read all my chats out in a voice (so only the things that I type, not everyone elses, to be clear) - is this possible in Streamlabs?

[gritty isle]

We don’t have the capability to read out chat messages via TTS, sorry.

[desert briar]

Aw. Thank you for the answer regardless. Does anyone know of any external tool or plugin to use with Streamlabs that could achieve this, or is this not a great place to ask?

[gritty isle]

You’re welcome.

[wide maple]

Checking again to see if anyone here uses SL to stream to TikTok, because I still have no idea where to get my stream key

All videos/tutorials I have found are all scams or out of date

Because of this, I would like to specifically ask only people who actually use SL to stream to TIktok to respond to this...Last night I went down several rabbit holes with people who were just googling

[gritty isle]

This guide should help: https://blog.streamlabs.com/how-to-live-stream-on-tiktok-from-a-pc-a4a5ec0db2db?gi=2f7ca8679e91

[wide maple]

^^ Like this

Do you even know what that button does, @gritty isle ?

It takes you to tiktok.com

[gritty isle]

I don’t have a TikTok account. That’s all the official information I have.

[wide maple]

So again, and I mean this in as respectful a tone as I possibly can, PLEASE only respond if you actually use SL to stream to TikTOk

It's bad when actual SL volunteers are giving out bad information

[gritty isle]

[wide maple]

And like, I know that's the official info you have. It just happens to also be wrong

[gritty isle]

Then feel free to submit a ticket. 👇🏻

[wispy latch]

@wide maple If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[wide maple]

Yep, I've done that 5 or six times in the last year, and it is never acted on

it just gets updated with more bad info. The current version of the official docs are about two years out of date

[oak cloud]

First, you're being a bit disrespectful. Our volunteers are just that, volunteers. If they don't actually stream to that platform then they're not going to know that information. They're here to help out when they can. If they can't, you reach out to official support via a ticket like Rufus shared.

And yes, you can stream to Tiktok with Streamlabs. But logging in doesn't get you the Stream key. You have to get that from tiktok then follow our guide for a custom ingest https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

If you have any additional questions, please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new

[wide maple]

First, you're being a bit disrespectful.
Actually, I am not, I am trying to respect everyone's time by letting them know that the information available both officially and googlable is bad info.

And yes, you can stream to Tiktok with Streamlabs. But logging in doesn't get you the Stream key. You have to get that from tiktok
How. That is what I am asking.

[oak cloud]

from tiktok like the guide says

[wide maple]

Where? Who? What is the contact?

[oak cloud]

Reach out to their support

[wide maple]

What support? What email? Because there is no active support as far as I know.

[oak cloud]

We legit can't give you a stream key. Tiktok has their own support team that you can find

[wide maple]

Which is why, again, I want to ask someone who actually uses SL to stream to TikTok, who might have that contact

[oak cloud]

https://www.tiktok.com/about/contact?lang=en

[wide maple]

Doesn't work. Click that button yourself and show me where there's an actual form or email

[oak cloud]

That is all I would have because I nor anyone here works for Tiktok

[wide maple]

I KNOW that no one here works for tiktok. I am asking other streamers who use SL to stream to TikTok.

[oak cloud]

Tik tok gives the stream keys to specific people. The way you were framing this was that you expected the volunteer to know where it was. This is what we got, and what probably 99% of the people have for an answer

[wide maple]

I am providing you, and everyone in this channel, with all the information I have uncovered myself, I have expressed that all of the documentation provided by StreamLabs and the internet at large is wrong, and I am asking for help. I am expressing that this is not a problem that can be solved by cursory research or google

[oak cloud]

but that site had a contact link before

[wide maple]

And you're calling me disrepsectful when I have done all the legwork and I am trying to save everyone else who would otherwise try to be helpful a lot of time and trouble

[oak cloud]

Our guide isn't wrong. Our guide shows exactly how you would do it. Then if TikTok changed the way they get contacted that's not our fault

[wide maple]

No, your guide is wrong. That button does not go anywhere

[oak cloud]

because it would only go somewhere if you have been verified for a stream key

[wide maple]

I am verified for a stream key

[oak cloud]

So tiktok gave you a stream key/

[wide maple]

No, they didn't

[oak cloud]

Then you aren't verified for a stream key

[wide maple]

Do you stream to TIkTok?

[oak cloud]

I'm telling you exactly how our integration works. And no, I don't because I don't care to stream to TikTok

[wide maple]

Do you stream to TikTok

Then please stop acting like you know. Because you do not. Stop calling people disrespectful who are trying to respect everyone's time, including yours

[oak cloud]

I do know because I work for Streamlabs

[wide maple]

Just because you work for streamlabs doesn't mean you know the answer either, because every information you have provided so far is provably wrong

[oak cloud]

I have helped countless users add their stream key to Streamlabs. They were verified through the process via TikTok

So you need to get an email address or submit a tickt through Tiktok. Then you can go ahead and relink your account and it will work just fine

[wide maple]

So, again, I am asking any users who currently, and actively, stream to TikTok, to please help me here, because your support doesn't know the answer. Which is okay—it is a weird process and has historically changed rapidly without telling anyone

[oak cloud]

I do know the answer, and they will share the same exact information taht I have

[wide maple]

Where do I submit a ticket to tiktok. Please provide me with a single link to a form or email where I can actually submit a ticket.

The contact link you provided does not have one

[oak cloud]

So you would like me to search the tiktok help page for the email?

[wide maple]

If you would like to waste your time, feel free, but I am telling you there is not one, I have been searching for literal MONTHS.

[oak cloud]

https://www.tiktok.com/about/contact?lang=en

That is where you would have to go

[wide maple]

Once again, there is no form or email there. You have again provided me wrong information

[oak cloud]

That is waht we were provided specifically from TIkTok

[wide maple]

I need you to understand that while I know your intentions are good, you are not being helpful, and in fact, you are condescending someone who has already done all this research

[random basin]

To report a problem:

1. Tap Profile in the bottom right.
2. Tap the 3-line icon in the top right.
3. Tap Settings and Privacy.
4. Tap Report a problem and select a topic.
5. Follow the steps in the app to submit the problem.

[wide maple]

The info you were provided from tiktok is wrong. It might have been right at one point, but it is wrong now

[wide maple]

If you would like to open your tiktok app and try this, feel free, but it does not work

[oak cloud]

You could use this then https://www.tiktok.com/legal/report/feedback

[wide maple]

I am trying, very desperately, to explain that your current information is not correct. That's not your fault. But please stop acting like I'm doing something wrong, when I am explaining, in great detail, the troubleshooting steps I have taken so far and the research I have done to get here

[oak cloud]

then you can report it as a bug for not being able to submit a ticket

[wide maple]

Are you reading the links you are providing?

[wide maple]

then you can report it as a bug for not being able to submit a ticket
I can report the bug...where?

[wide maple]

It does not work. The ticket will auto-close in 3 days without a response. I know this, because I have submitted about 100 tickets in the last 6 months over this issue.

I am trying to explain to you I have done all this.

[oak cloud]

So you submitted a form using the link I gave? I know that it says "legal" in the link but it has stuff for general questions and such

Like, you're asking us to do this, we're sharing it with you, and then you're saying "but I DID THIS". Ok, then go complain to tiktok on twitter or something. But like we're sharing what we have been given

any streamer in here that has successfully streamed to tiktok was either invited to the program, sent in a ticket a while ago, or got a creator code when people were allowed to give them out

[wide maple]

I was fine undtil you started saying I was being disrespectful just for explaining that the official documentation is wrong. I am not even blaming anyone other than tiktok for it being wrong

[wide maple]

I have gone through the entire page again. Please point out where the form is

[oak cloud]

Cool, well myself and others felt like you were being disrespectful so that's why i said something.

[wide maple]

myself and others
Who? You are the only one who popped in to shut me down.

[oak cloud]

https://i.gyazo.com/3b28501aa92c43363ca43cf606df424d.mp4

This link again for your convenience: https://www.tiktok.com/legal/report/feedback

[wide maple]

That is the general feedback form, they will close the ticket in 3 days without taking action.

[oak cloud]

Then use a different form

[wide maple]

I have opened a lot of them, with no response

[oak cloud]

the point is we're giving you waht we have. That's all anyone here will have

[wide maple]

OK, which different form?

[gritty isle]

We are not responsible about how TikTok runs their business.

[oak cloud]

Use them all

[wide maple]

I am not saying you are.

[oak cloud]

Eventually one ticket will get to someone and they will send a response. And if they don't, then it's out of anything that anyone here could provide support for

[wide maple]

Streamlabs Staff, I have been a premium member for years with you, and I have never been treated with such a level of condescensions as I have today, while asking for help. I didn't even come here for help until I have spent months exhausting all other support options, gathering technical and operative specifications of my issue, and only then did I come here and provide all that info. Unfortunately part of that info is that Streamlabs documentation is currently not correct. And you, the staff, have taken that so personally you are attacking the person who did all the research for you to help you and other people experiencing the same issue

[oak cloud]

I'm sorry that you feel that way. I was telling you to not be disrespectful since people felt you were being.

We provided the information that we feasibly can obtain. Even stuff directly from TikTok. Sorry that you are continually being ignored by them.

[wide maple]

I have sent over a hundred tickets, using every single option in the drop-down. None have ever received a response. They all auto-close in 3 days.

[oak cloud]

Then there's nothing else that could happen here, nor does it help anyone here in the chat

[wide maple]

since people felt you were being
No one did except you, and you being StreamLabs staff, took it personally.

[gritty isle]

You keep saying this like your expecting us to provide a different answer.

[oak cloud]

Right now I know the full story while you do not know who reached out to me. So let's end this here.

[wide maple]

I'm not. I am letting you know, so that if someone else shows up with the same answer you can know that avenue of support does not work

[oak cloud]

Maybe this hasn't worked for you, but it does still work for others. You are only with your own experience

[wide maple]

Why would you, as support volunteers and staff, so actively refuse information about various support avenues that are currently not functional?

It does not work for others, as evidenced by dozens of threads on reddit in the tiktokhelp subreddit with this same issue over the past month

[wide maple]

Ah, of course. The old "I can't tell you who told me, but beleive me they definitely exist"

[oak cloud]

Well I am not on those as that isn't directly related to our support for this. We provide information directly from the source. If they closed down their ticketing system then that is their choice to make.

[oak cloud]

This is the second warning to let this go

[wide maple]

And there's the old "You have hurt my feelings, so now I'm going to use my discord mod powers if you don't comply."

There are memes about this exact situation

Or, we can drop it and try to fix the issue as a whole

[oak cloud]

You haven't hurt my feelings at all. I'm just following procedure. You're not listening to me which is rule 4

[wide maple]

Right, of course, it's the "listen to mods or else" rule. The Discord Moderator equivalent of "Resisting arrest"

[oak cloud]

I mean, everywhere has rules, and if you break them, then there are consequences. I'm just telling you to let it go because it's not helpful

[wide maple]

I have done nothing wrong; I have provided you with technical and detailed information about an issue, and I have asked a very specific group of people for information...you are not even in that group and you are being unhelpful, and I'm explaining not only that it is unhelpful but exactly why it is unhelpful.

[oak cloud]

We told you what we know. I'm sorry that you're not getting support from other people (tiktok). That's not necessarily what happens to everyone

[random basin]

Ok! I find the way you address the people your are interacting very disrespectful.

There is a proper way to show your discontent with the support that was provided to you.

You have been warned regarding your behaviour, and from what I have been reading there is nothing added to solve your issue in this debate.

No one that is in your interaction at this point made the rules, we only enforce them, and if you think anyone is being unfair or disrespectful towards your, please make a complain on the proper venue.

[wide maple]

So here: let me sum up:

- The button to "locate my stream key" currently redirects to tiktok.com for at least some people, meaning the button effectively does not work for those people.
- In the past year or so, the process for getting a stream key has changed dozens of times, sometimes in a very short span. In addition, the process is completely different for some users over other users, meaning that some documentation may be *right* for some people and wrong for others.
- There does not appear to be a way to actively engage TikTok on the issue, nor is there a support email. Some users report that the support site for tiktok does not provide any response.
- There is plenty of misinformation online about this process. Users should be aware that Google Forms saying they will sign you up to an agency to get you tiktok stream keys are *all scams* and this has been confirmed by TikTok.
- In short: the process to be able to do this is highly internal to tiktok, so users should be aware that there is no one-size-fits-all solution to stream to TikTok using StreamLabs.

That's really it. Again, the issue is a TikTok issue, not a StreamLabs issue, but there's the info that hopefully you—the staff and volunteers—can share to others who might be in the same situation. And here's something else that might assist you. There is an 'unofficial' TikTok LiveStudio discord which is actually run by real TikTok Staff. So far, they are the only actual TikTok staff I have been able to talk to, and the only avenue that might be successful for me (and I'll gladly let you know if it is!) However, their scope is related to the TikTok LiveStudio software, not StreamLabs. If you'd like I can drop that info here (or privately).

[random basin]

Great, we will submit it and if there is any change to be made it will be posted on the #announcements

[errant kernel]

There is no way to see my old ticket for support here is there? I wish I took a screenshott as I have the same issue I had before. Windows updates always heck up my stream ;-;

[oak cloud]

Did you open it back when we have the button to get help?

[errant kernel]

I think so since I can't seem to find a way to open a new ticket :/

[gritty isle]

We don’t have that ticketing system here in discord any longer. What’s your issue?

[errant kernel]

So windows did a "come to 11" startup again and like last time it set my interface to 42k requiring me to set it back to 48khz. In doing that I also doubled checked it in SL. But now the Sound Alerts site and even my scenes stinger transition makes no sound no matter if monitoring or not. I am so confused. They asked for a diagnostic report before and fixed it in less than 2 minutes.

[gritty isle]

Are you using the global audio settings (Settings -> Audio) or individual audio capture sources? Either way check to make sure you have the correct devices chosen. The monthly cumulative updates can sometime re-enumerate device ID’s.

Us Volunteers don’t have access to the diagnostic reports so we muddle though best we can.

[errant kernel]

I did set them all back to monitor from my Line-1 from my rode ai-1. It's been working until the update. I checked both in global and source settings. for some reason the stinger isn't producing audio and sound alerts is broken. I don't stream until 8PM and it's almost 4. But [breathes] I hope we can figure this out.

[gritty isle]

Ah, you have an audio mixer at play? And the bars on the audio sources aren’t moving?

[errant kernel]

I have normal audio my mic and game are all working fine and even alert box seems to be functioning as normal. it's the 2 sound sources not seeming to work anymore. I tried refreshing the cache as well. My next try will be to try and re-apply them [file and source url]

[gritty isle]

Good plan on hose sources.

You might also try logging out and back in in Streamlabs Desktop too.

And did your Streamlabs Desktop get updated to 1.113.1 or is it still on 1.12.5? Either is fine, just curious.

[errant kernel]

Nothing has worked so far. I remember they had me do something but I can't remember for the life of me. I have physical limitations on my memory

[errant kernel]

Yeah still nothing I just relogged and re-applied all source url and files.

[gritty isle]

Can’t guarantee, but I might be able to find your old ticket. Do ok have the number perhaps? Should be a four digit number less than 7000.

[errant kernel]

I am sure I won't remember it I had brain surgery. I have always had the same discord name though if that helps.

[gritty isle]

I think we found it. Please do a clean install of your video card drivers. See the next post 👇🏻

[wispy latch]

{1}
Please perform a clean install of your GPU Drivers. Once you've completed them, you will need to restart your PC.

# NVIDIA Users: https://www.nvidia.com/en-us/geforce/drivers/
- Enter your specs to search for the driver correlating to your graphics card and operating system.
- Download the driver > select "Custom installation" > check "Perform a clean installation"
- NOTE: The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)```
```md
# AMD Users: https://www.amd.com/en/support/kb/faq/gpu-601
- After downloading the AMD Cleanup Utility, locate the file and double click on the AMDCleanupUtility.exe
- A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose.
- The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.
- NOTE: During the cleanup process, the display may flicker or turn black for a few seconds. This is normal while driver components are being removed.```

[errant kernel]

Yes they DID have me do that. BRB Thank you [am hype]

[gritty isle]

And be sure to reboot at the end as well.

[gritty isle]

You’re welcome.

[errant kernel]

I did the new drivers update and the relog and reboot. Still not allowing the stinger to produce audio or the sound alerts to trigger audio. am confused.

[hollow parcel]

Hi there. I streamed a new game yesterday and my stream kept dropping frames. Is there any way to diagnosis why this was happening?

[gritty isle]

And you’ve removed and added back the sound alerts source and it’s still not producing sound?

[errant kernel]

I removed and added a new URL but no avail. I can delete the stinger and remake it one sec.

[gritty isle]

Dropped frames indicate a network issue either internally or between you cable modem and the ingest. What platform are you streaming to?

[hollow parcel]

I'm streaming to Twitch, but I stream other games and have no problem with dropped frames

[gritty isle]

Double check the audio monitoring on the sound alert source, maybe it needs to be monitor and output….

[gritty isle]

Hmmmm. What game seems to cause this?

[hollow parcel]

I streamed the Texas Chainsaw Massacre game and this issue happened. The stream was showing up at like 5 FPS it felt like but the game was smooth on my end

Is there any stream report or way to identify actually what was causing that drop in FPS?

[gritty isle]

So Streamlabs Desktop wasn’t reporting dropped frames, it’s just the fps seemed to be lower, right?

[errant kernel]

that's not producing sound either :/

[dense dome]

I didn't get some follows in my mini activity feed. Where can I find the steps to solve the problem? Sorry for not remembering what channel.

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

👉🏻 Note you need to offline to perform this procedure. Do not perform this while you are live!

[hollow parcel]

I'm not sure if it was reporting it or not

[dense dome]

I will do this now. May I let you know when I need you to follow me?

[gritty isle]

Best to set the monitors refresh rate, in game fps, and fps in Streamlabs desktop all to the same value, either 60 or 120.

[gritty isle]

Yes!

[gritty isle]

And is the Twitch on your Discord profile the correct channel?

[dense dome]

Do I need to go to streamlabs dash or streamelements dash, and have a widget open?

[dense dome]

Yes! 🙂

[gritty isle]

Once done, have Streamlabs desktop launched, logged in and in the scene with the alert box. You should see the alert and the mini feed should update. Let me know when your ready.

You don’t need to be live.

[dense dome]

But I've always gone to streamlabs dashboard and had an alert widget open in another tab.

[gritty isle]

You can do that instead if you like. Works the same either way.

Be sure then to log in at the web site. 😉

[dense dome]

I don't remember how. Can you give me the link to that info here? I forget what channel it's in.

[gritty isle]

Recent Events https://streamlabs.com/dashboard#/recentevents and Alert Box https://streamlabs.com/dashboard#/alertbox

[errant kernel]

So I have found a temp work around for the sound alerts. The audio comes through [raw levels though] from the site if I don't allow streamlabs to control the audio. But that means I have to edit volumes on a file to file basis. I wonder why the audio exists somewhere but when I try to meter it on my slider like before it's not coming through.

[dense dome]

Please try following me now.

[gritty isle]

On control audio via OBS enabled you mean?

[errant kernel]

that wasn't supposed to be a sticker I apologize. It was supposed to be the emoticon :/

[dense dome]

I forgot to log back in first. Sorry. I'll do that now.

[pseudo sphinx]

can someone help me with a problem on streamlabs