technical-support

[oak cloud]

Please don't ping people that aren't actively helping you. Thanks!

[dark orbit]

I’m trying to use it for like my YouTube live thing, I’m trying to go live on YouTube and I need a streaming software so I’m trying to use stream labs and can’t find where to put my stream key anywhere

[gritty isle]

Okay slow down. Are you using Streamlabs Desktop on your PC?

[dark orbit]

No I don’t have pc

Mine broke on new years and still haven’t repaired it

[gritty isle]

Okay thanks for confirming that. On the Xbox, you’d have to see if Xbox streaming app will let you go live on YouTube. On the Xbox using Streamlabs, you can only use Twitch.

[dark orbit]

Oh okay

[gloomy cape]

Hi

[dark orbit]

Is there a way I can try and set up the streaming software for YouTube on my phone?

Using the request desktop thing

[gloomy cape]

Twitch setup error no user found occur when i try to stream

How to fix? Twitch connected to streamlabs

[gritty isle]

We have an app for iOS and Android based smart phones. Look in your App Store for Streamlabs Mobile. It allows you to live from your smart phone.

[dark orbit]

Or can you do it in the stream labs app I have on my phone

I don’t want to be live from my smartphone

I want go live on YouTube.. on my Xbox I’ve never been live on YouTube but I have enable it

[cobalt saddle]

we can't create tickets or threads in discord right now, right?

[dark orbit]

Is there no way I can set up stream labs as the streaming software for YouTube on Xbox?

[gritty isle]

You would need to have a working PC. I’ve googled and saw several older videos that purport to show you how to stream from an Xbox to YouTube but all the answers from Microsoft say that they only support streaming to Twitch.

[dark orbit]

Is there any other way how to is there other steaming softwares I can do it on?

Does anyone know any

[cobalt saddle]

Sir Rufus, didn't wanted to ping you but I need help on this, I remember we could create tickets or threads here before, just wanted to be sure am I in the right channel or missing anything.

[dark orbit]

Does anyone know other streaming softwares I can use for YouTube?

[humble gale]

for your xbox gameplay? i don't think there's anything else that would stream to youtube. maybe lightstream but idk

[humble gale]

that doesn't exist anymore

[dark orbit]

Light stream?

[humble gale]

lightstream it's one word

[gritty isle]

Is this on Streamlabs Mobile or Streamlab Desktop?

[humble gale]

can you take a screenshot of your entire Streamlabs Desktop?

You probably either forgot to press save at the bottom or you have an alert variation. it's easy to see those in Streamlabs.com instead of editing on Streamlabs Desktop if that's where you're trying to edit.

[dark orbit]

It uses a subscription tho

[gritty isle]

It looks your using Cloudbot with variables from Chatbot. That is why it’s not working. While you are at the Cloudbot page on the Streamlabs web site, there is a listing of all the variables and their syntax that are available in Cloudbot.

[fast osprey]

Woops, you're right. I was tinkering around with cloudbot and another one, I must have messed it up using both documentations anyways thanks for the reply! Found a workaround for my issue in the meantime 😉

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[gritty isle]

You’re welcome!

[placid venture]

Please help me, someone, I have a problem, when I add source game capture to the scene, it doesn't capture the game, and when I set it to capture a specific window, it doesn't work either, only a black screen appears, what's wrong with that

[wary wagon]

hello! am new here so apologies for the many mistakes i'll surely make and thanks in advance for your help!

am trying to figure out how to get rid of the gray bar on the side of the screen when streaming to YouTube Live from a mobile device? see screenshot. thank you! 🙂

also, how do you get rid of the Chat that overlays the livestream video too? same setup - streaming to YT Live from a mobile device. many thanks!

[gloomy cape]

Mobile

[wispy latch]

@placid venture Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[humble gale]

If you go into the editor on mobile do you see anything that looks like that size? 🤔

[gritty isle]

And this Twitch account is the same one you have merged in Streamlabs? If so, please make sure you’ve got the latest version of Streamlabs Mobile.

[placid venture]

Okay thanks

[gloomy cape]

Latest version

[gloomy cape]

Nvm, loggin out and log in hepled

[gritty isle]

Yay! Glad you got it sorted!

[wary wagon]

no, and have seen this in the early livestreams of others using Streamlabs Mobile so i figure it must be some kind of setting? but i could be missing something super obvious here...

[humble gale]

this happens a lot of times if people have a widget or something there. that's why i'm asking (and if you choose a default layout, widgets can be auto added)

[gritty isle]

Yes, that looks like a widget space. I’d click the Hamburger menu, then scenes and then remove everything except the Camera layer. For example here’s my Default layout, you can see the widgets and the camera layer.

In my Testing layout, all I have is the camera layer.

[wind arrow]

Hello, I need some help with my Streamlabs. For some reason my Streamlabs isn't auto selecting any game I play, I have tried removing the source and enabling a new one but still have the same issue. Hopefully someone can help me with this, thank you.

[edgy zenith]

hi

türkçe destek yokmu

[old hearth]

Hello, I tried to setup my Stream Labels, with tutorial on YT channel but somehow I can't see anything in "most_recent_follower.txt" neither in program Stream Labels (and I am login into twitch account). Also in OBS is not showing anything (and I have recent follower 5 days ago... and 62 in total rn). Thanks for any help

[edgy zenith]

😦

when will it be approved

[gritty isle]

I'm not sure what to do with the screen shot and the sad face emoji.

[gritty isle]

When it is reviewed and approved. You might submit a ticket for more information and that is beyond the scope of support for this discord. 👇

[wispy latch]

@edgy zenith If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[edgy zenith]

Is there any Turkish support?

[old hearth]

any help for my problem @gritty isle 🥹

[gritty isle]

We don't support apps built using the API here in Discord. Please submit a ticket.

[gritty isle]

There was an issue back on April 1st that impacted the ability for Streamlabs to detect new follows on Twitch. That was resolved that day but still some users are impacted.

Are you using Stream Labels with OBS Studio?

[old hearth]

OBS as I wrote

[gritty isle]

Okay, please follow my next post but give me a few minutes to edit it. 👇

[old hearth]

ok, deal. tx

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

Since you are not using Streamlabs Desktop, you can skip the step where the guide asks you to log out of Streamlabs Desktop. But instead, please be sure to log out in the Streamlabels application and quit the Streamlabels app. Please be sure to log out of the Streamlabs web site on any device you're using it with.

At the end of the guide, launch the Streamlabels app and log back in to re-establish the connection.

[old hearth]

ok, I did it all logouts and login into Streamlabels at the end... can u test now to follow me @gritty isle ? https://www.twitch.tv/immoo_

[gritty isle]

I followed. Did you see it?

[old hearth]

yeh, working now

just dunno why it's mirrored

[gritty isle]

YAY!

Yeah, that's interesting for sure.

Maybe check the properties of the Text source in OBS Studio.

[old hearth]

here is Okay, I will figure it out.. thanks dude <3

[gritty isle]

Double check the properties of the Text source in OBS Studio. I know you posted that above but scroll down to the bottom and see if there is anything there that might be mis-optioned.

I'm not at my PC so I can't experiment locally, sorry.

Or reset the Transformation if there's nothing mis-optioned.

[old hearth]

gotch ya!

[gritty isle]

There ya go!

You should be good to go! It'll update with the next follow as you expect.

[old hearth]

thanks a lot mate!

[gritty isle]

You're welcome! 👋

[wind arrow]

Hi I need help.

[gritty isle]

With?

[wind arrow]

My Streamlabs isn't picking up any game that I play, I've spent the last 2 hours trying to figure this out but to no avail.

[gritty isle]

Are you using Streamlabs Desktop or Streamlabs Mobile or Streamlabs Console?

[wind arrow]

Streamlabs Desktop

[gritty isle]

Great, thank you for confirming that!

Are you using Game Capture?

[wind arrow]

Yeah game capture

[gritty isle]

Great, thanks for confirming that!

Can you try these steps out for me?

First, please delete your game capture and close Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: https://media.discordapp.net/attachments/918160373264306206/918162974265466911/unknown.png?width=960&height=538). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[wind arrow]

Okay thank you, I will go ahead and try this and get back to you.

[gritty isle]

[rotund pasture]

Who do i contact, herein discord, when i get this message!
Please contact support to request a data migration. I Made a ticket but dont know how well that works!

[gritty isle]

Yes, if you submitted a ticket via this link https://support.streamlabs.com/hc/en-us/requests/new, then that's all you need to do to request the migration. That's not anything we can assist with here in discord since us Volunteers don't have the necessary access.

[elder lance]

im trying out that fix you gave to roach and cant seem to find my C:\ProgramData\obs-studio-hook location :/

[gritty isle]

And what issue are you trying to resolve?

[elder lance]

game capture not working. i had this issue a while ago but i forgot how to fix it smh

[gritty isle]

All games or just a certain one?

[elder lance]

hmm let me see if its just this one. it is a new game i just downloaded so

shoot.. it is this game. overwatch works perfectly fine.

i deleted the source, closed stream labs, then ran as administrator like i always do but no luck

[gritty isle]

Try the different options in the Mode drop down menu in the properties for Game Capture. Some games don't allow Game Capture in order to prevent cheating. If you can't get Game Capture to work, try setting the game to borderless window more and try again.

[elder lance]

sadly amnesia needs me to restart the game after changing fullscreen options. and if its already in full screen i cant select the specific game window. rip lol

[gritty isle]

Yeah, some games do require a restart when switching to borderless window.

[cloud basin]

Did the channel for tickets get removed?

[gritty isle]

Yes.

[cloud basin]

Oh, because I have an issue.

[gritty isle]

With?

[cloud basin]

My stream disconnected even though my Internet is excellent.

[desert briar]

hey guys i have a question i quit streaming to fb how do i unlink my fb from streamlabs so i only will get follower notis from twitch

[gritty isle]

Are you streaming to Twitch?

[cloud basin]

Yes

[gritty isle]

If your Facebook is not your Primary platform in Streamlabs, then just go here https://streamlabs.com/dashboard#/settings/account-settings/platforms and click Unmerge on your Facebook.

[wispy latch]

@cloud basin
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[desert briar]

@gritty isle thanks i just unlinked it . tired of follower notis from there considering i quit streaming there

[gritty isle]

You're welcome.

[cloud basin]

The issue with that is that I've been told to change my custom ingest server multiple times. First to default then back to custom.

[desert briar]

is there a section here where i can post my stream ? trying to reach 3 average viewers on twitch

[gritty isle]

We don't allow self promotion in any channel, sorry. #rules

[gritty isle]

Then please run the Twitch Test like the bot mentioned and screen shot the results here.

[wind arrow]

This method didn't work.

[gritty isle]

So Game Capture won't capture any game? Then set the game to run in borderless window mode then select that specific window in the Game Capture properties.

[gritty isle]

Those look good to me. I'd try the custom ingest option with either Miami or New York and see how it goes.

[white tinsel]

Do I need to do the same for the ones which say disabled??

[spice stag]

Hi guys. Don't know if it is the right channel. I've a quesation about collab cam or find something similar to my purpose.

I've a twitch channell with a friend, we mostly stream coop game, but we usually stream only one screen at time. Now with the release of the new zelda we sould like to stream both our games, maybe switching or have a split screen. I've try to use collab cam widget, using my capture card (avermedia) as source, but it's not working. Any suggest or similar? We have also tried to capture a discord streaming but the quality is very low.

thanks for the help

[topaz fossil]

Any idea if streamlabs console is gonna get a 60fps option, or any update of any kind soon? Thanks

[neon crow]

Yes there might be a way but as I have not experimented with collab cam enough just yet, I don’t have a good answer. I would think you could do it using streamlabs desktop and capture card as a virtual camera input into collab cam, and use phones for collab cam webcams…but again…haven’t played enough with it yet.

[spice stag]

The strange thing is that i can select avermedia from collab cam but it give me this error

But avermedia it's not used by any app

[neon crow]

Hence why I say virtual camera. I’m betting streamlabs desktop is grabbing it already and causing it to be “in use” In another scene possibly?

[neon crow]

Is that a usb capture card?

[wind arrow]

Already tried this mate.

[spice stag]

yes, usb.

i'm looking now for a virtual camera set up (in stream lab collab cam sources one of the options is obs virtual camera)

[neon crow]

What game are you trying to capture?

[spice stag]

wow using Obs virtual camera it seems to works. Thanks a lot for the hint. Now i'm gonna try how it works and if the quality streaming is good. Thanks again! 😄

[neon crow]

Anytime! You’ll have to let me know if my “cheater” method works for collab cam! I think it will work if you both have capture cards and phones for cams.

[spice stag]

I need to do some tries Thanks again 😄

[neon crow]

What game are you trying to capture?

[wispy latch]

@neat bobcat
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[quaint pewter]

Everytime I try to use streamlabs thru my xbox it says I have to link subscription to my account. How do I do that?

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[trail wagon]

when recording in 1080p by 1920p I usualy have it at high quality is there any reason to go any higher or is that for when you do 4k videos?

[neon crow]

There isn’t really any reason to record higher quality if you are having good performance with 1080

[trail wagon]

I moved to high quality because I guess I was on same as stream because I was getting a slight fuzzy blur in my videos

but basically the other 2 above high are pointless? I tested them and saw no difference minus the audio bugging out and lag

[neon crow]

Not pointless, but they add significant performance drops because of resource allocation

Especially if you’re streaming at the same time

[little leaf]

is the page down?

[cursive herald]

We're aware of it! We'll keep you all posted in the #known-issues

[nocturne forge]

can someone help me? i cant catch no audio in my streamlabs...everything says disabled it was working 2 days ago.. any help?

[crystal belfry]

streamlabs down

[nocturne forge]

since when?

[dire pasture]

Ok, it's not just me

[nocturne forge]

this mustve been going on for days

cuase my audio aint been working

[neon crow]

Are you using audio capture devices in your scenes?

[little leaf]

finally solve problem love ❤️

my page is finally out ❤️

I'm very happy ❤️

[nocturne forge]

yes i cant pick nothing up still smh idk what else to do.

[neon crow]

Make sure your audio device is set correctly in the properties of the source

If you are using the desktop audio device inside the streamlabs desktop settings under the audio section, make sure that the correct device is selected from the drop-down menu

[knotty spire]

why when i try to import night bot it says in queue but when i refresh it says import again

[nocturne forge]

literally says disabled or no data .... nothing else pops up anymore..

[raven seal]

My freaking sources are stuck outside the editor window

Need help ASAP. Can’t move my game capture back into the editor box. Stuff is missing. What the hell do I do?????

I deleted the game capture and re-added it but it’s still doing same bug. Cannot see the game capture box or move it. Doing this to a few of my sources. Is there anybody here who can help?

[gritty isle]

Go into the Layout Editor. If you have the Stream Preview, swap it for the Editor Display.

[neon crow]

If you aren’t seeing any devices in the drop-down list, I would recommend restarting your pc. If no devices show up after a restart, I would check your drivers

[raven seal]

Just swapped it. Still not seeing my game capture window though.

[gritty isle]

Select the game capture then right click on it and choose Transform then Fit to Screen

[raven seal]

Just changed it back to auto instead of capture specific window and it moved the capture window a bit. The fit to screen etc controls weren’t working though except on my smaller source windows

This happened before but I was able to move things back. Idk what messed it all up. Everything was all over the place. On each of my scenes…

[nocturne forge]

i restarted my mac still nothing. im in drivers what should i be looking for?

[gritty isle]

@nocturne forge

I can't get my Desktop Audio to work
---```
macOS does not have "desktop audio" capture the way we know it on Windows. To accomplish this, user's will need third party software such as Soundflower, Loopback (costs $99), or BlackHole Audio Capture.

Blackhole guide: <https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac>

*Note*: Loopback: must choose "mix/aux" device.  Cannot choose "desktop audio"

[nocturne forge]

it was literally working for me. out of no where now i cant capture my audio from my Remote play

[formal pivot]

Hi, Has anyone have a workaround.

When in Studio mode, Streamlabs ignores transition Connections.

Like for example I want some elements to just fade in to live tab, instead of using Stinger as in other scenes.

[gritty isle]

Were you using Blackhole?

[raven seal]

@gritty isle it’s still not working. Auto Game Capture doesn’t even pick up my Xbox App. Everytime I change it back to Specific Window it moves back where I cannot see it on Streamlabs.

[gritty isle]

Weird. Change it to Specific Window then transform it to center to screen.

[raven seal]

Is it weird too that the one I named literally Xbox App is having the problems but not the one I made for my Stream Avatars???? (Two different game capture sources and only one of them is having problems)

I deleted the Xbox App named game capture source and put another one to replace it. Seems to be working now…. Super confused though…

[nocturne forge]

no i wasnt

[gritty isle]

Glad that sorted it out.

[gritty isle]

Are you using a capture card?

[raven seal]

Yeah same 😂 sitting here scratching my head. Hope it doesn’t happen again. Thank you for helping out though ❤️❤️

[gritty isle]

You’re welcome.

[neon crow]

Reset security and privacy settings in system settings

It probably needs toggled on again

[nocturne forge]

yur saying from my playstation? or mac

[neon crow]

On your Mac.

[neon crow]

What capture card are you using with your mac?

[trail wagon]

kinda off topic question but is there anyway for someone for someone to watch my discord streams in a youtube style fullscreen (like how it hides everything except the video)

[uncut wave]

Could anyone help me with endless loading when I try to start a stream? I’m on mobile android

Only having issues with streaming via YouTube and not RTMP

Just constant loading on that page and then loads when I start the stream finally no matter whether it’s an event or instant stream

[edgy jacinth]

My streamlabs loads up and it gives me the starting menu like I've never used it before? Been streaming for years and this has never happened. My scenes are thankfully still saved, but I had to re-connect to twitch, log into my chat when going live, etc.

When my stream was over, I exited streamlabs desktop and reloaded it out of curiosity, and the same thing happened.

Has this happened to anyone else/does anyone have a solution?

[whole flame]

hiii

[lilac cape]

hello is there is any supporter now ?

i have a big issue please

@ocean roost

[wary wagon]

thanks so much to you & @humble gale , will try this!

[lilac cape]

@frail crown

@oak cloud

[oak cloud]

@lilac cape please don't ping people that aren't actively helping you

if you need help submit a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[lilac cape]

where can i submit

[oak cloud]

there's a link from the bot there ^^

but I'm not currently working right now, and the other people you pinged aren't either. This channel is meant for the community to help one another.

[lilac cape]

i dont have premession to post on it

[lilac cape]

my problem is just when i open stream laps and choose Twitch it doesnt do anything

[oak cloud]

Sorry to hear that, but i'm not working right now

[lilac cape]

cant even help ?

[oak cloud]

Do you do your job without getting paid?

[lilac cape]

sometimes if there is a little thing i can and overtime like 15 to 30 min without paid

[oak cloud]

Well, then they're taking advantage of you. I'm off the clock and I'm not getting paid right now. So if you want help, you can submit a ticket at the link (https://support.streamlabs.com/hc/en-us/requests/new) and someone can help you that is actively working right now

Also, this is well past my working hours. I am on my time off enjoying myself. This would be like your working calling you asking you to come in after you've been off several hours. Just don't ping people unless they're working with you. It's common courtesy

[lilac cape]

ok bro and btw they arent take advantage but when the managers saw me like that i just got promoted faster than my workmates

[gritty isle]

I’m out walking my dog… Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

Good night Pupper!

[acoustic sail]

Can someone help me?, My screen is black on the display capture screen and I've been trying to fix it for an hour

Pls help 🙏

[wispy latch]

@acoustic sail ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[lilac cape]

Yess u actually solved the problem Ty ❤️

that how a good man is 🙂

[gritty isle]

You’re welcome.

[solar sun]

hey my streams lately has been pixelated. any reason for that?

[soft needle]

So my mini feed isn't working. I have tried logging out and back in, deleting cache, uninstalled then reinstalled streamlabs. Nothing has worked its been 2 weeks now.

[neon crow]

Follow these steps exactly. If you need a test follow, please make sure your twitch channel is linked to your discord profile and reply to this message indicating you need a test follow. #known-issues message

[soft needle]

I log on with Trovo. Though my twitch is linked to streamlabs would that still cause the glitch?

[neon crow]

Oh Trovo….oooh…haven’t heard that happening before. Let’s do this: follow the same steps but on trovo and let’s see if that fixes it

[neon crow]

Once you get to a test follow lemme know your Trovo username and I’ll do a test follow for you

[lofty lily]

Hi all.. Where is the best place for me to get help? Streamlabs console says I'm online as does Xbox but if I'm on Streamlabs console and click show stream it says I'm offline as does twitch.

[late pasture]

hey guys, i have an issue currently and for the last few weeks (i wasnt aware of it, i just assumed i wasn't getting new followers)
im not getting notifications when getting a new followers, not in alert box nor on my streamlabs dashboard. please help!

its enabled here too so i dont know what the issue is aaaaaa

[lofty lily]

I'm not getting those alerts either and mines enabled so def not just you

[late pasture]

enabled here too

please, i feel so rude toward my new community members aaaaaaaaaaa

i also have another issue where after every stream my cloudbot just disables and i have to go back into streamlabs dashboard in browser to reenable it every single stream

[neon crow]

@late pasture @lofty lily I experienced this the other day. Is your mini feed updating but alerts not displaying?

[late pasture]

no, i'm not getting information regarding follows anywhere other than twitch dashboard, which i don't look at at all bc i expect streamlabs to track it

[lofty lily]

Only way I know is cause they show up in recent followers

[late pasture]

i only get notifs in streamlabs for raids, bits and subs

[lofty lily]

But I'm still having this issue where I'm not online but Xbox and SL console say I am?

[neon crow]

@late pasture follow these steps here exactly: #known-issues message
When you need a test follow, please let me know and make sure your twitch is linked in your discord profile.

[late pasture]

i only realised i was getting followers every stream bc i checked my emails and the stream recaps from stream elements were like "x new followers this stream!"

[neon crow]

When you log into streamlabs console are you logging in with your twitch?

[lofty lily]

Yes.. It's all worked before untiltiday.. I have the Xbox streaming to SL..But when I open SO console it says online yet if I click "show stream" it says I'm offline

SL* console

Yes logging on via twitch

[neon crow]

Can you try changing the destination on your Xbox temporarily and save it, then change it back to streamlabs for me?

[lofty lily]

Ok

[late pasture]

the alert box is just staying green

[neon crow]

Green?

Oh cool.

[late pasture]

oop that worked

[lofty lily]

Same

[late pasture]

okay it's fixed tysm, orsuna!

[remote nexus]

Any news on Facebook Streaming? still getting the same error.

[neon crow]

One second!

[neon crow]

No problem

[neon crow]

Same result?

[lofty lily]

Yes

[neon crow]

Let’s have you make a ticket using the last link in the bot post

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

I’d like you to log into melonapp.com with your Facebook and see if your profiles are shown there.

[lofty lily]

I did recently change my pw on twitch maybe that's my issue? I'll try logging out and back in if that doesn't Fix I I'll submit a ticket. Thank you!

[neon crow]

That definitely could be it! Let me know!

[remote nexus]

Okay

[remote nexus]

I will try melonapp.com

[lofty lily]

Okay nope still same thank you ill submit

[remote nexus]

Here what I got.

I was able to add it. I will check Facebook

[neon crow]

So it’s showing there?

[remote nexus]

Yes it's working. I will try steamlabs. Thank you

[dire pasture]

Is there a good source on info about collab guest? Seems I can't sharing to work right for it. Audio doesn't work.

[neon crow]

Though you will likely be able to hear your guest the moment they join your screen, your audience may not. Try adding an extra microphone source if this occurs.

From this page https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-collab-cam

[dire pasture]

Let me clarify. We can hear each other and so can the audience.

If I play a video in VLC, the guest can't hear the video.

[neon crow]

Can they hear any other audio from other applications? Like if you play a game can they hear the game audio?

[dire pasture]

Nope.

[neon crow]

That would be because the only audio being sent is your microphone. Your desktop audio is not sent over collab cam

I don’t believe there is an easy way to do what you are trying to do

[acoustic sail]

If I'm on a Mac will it work the same?

[neon crow]

No. If you’re not seeing your screen in streamlabs desktop for Mac, go into system settings > security & privacy > screen recording. Make sure streamlabs desktop is in the list and enabled

Also in the security & privacy settings make sure streamlabs has access to your Microphone as well

[hidden axle]

and everytime it works the stream crashes

[wispy latch]

@hidden axle If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[carmine sparrow]

Is there a way to setup my twitch on my chrome book using Streamlabs im not able the download the desktop app sense i dont have a widows computer

[wind spade]

Failed to update settings for Twitch
Something went wrong while updating your stream info. You can try again, or you can just go live. If this error persists, you can try logging out and back in.

400 Bad Request One or more tags were not applied because they failed a moderation check: [MK]

400 https://api.twitch.tv/helix/channels?broadcaster_id=401214264

Try everthuing

[hidden axle]

is streamlabs down?

cant go live it keeps crashing

[gray steeple]

i need some help

im trying to stream my xbox to streamlabs console and it wont let me can anyone help me

[ocean roost]

@gray steeple Do not tag people that you aren't currently being assisted by. #rules

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gray steeple]

ok

my bad

im trying to setup streamlabs console and it ont let me

[random basin]

cant go live it keeps crashing

[random basin]

Hi there! At this moment the Streamlabs App is only supported in Windows and MacOS.

[neon crow]

This message occurred because one of your channel tags is incorrect. Please remove the channel tag causing a moderation issue (probably one that doesn’t exist) and try again.

[steel aurora]

Lately my SL has been crashing randomly after an hour or so, here is a snippet of the log before the crash:
Any advice?

Scratch that question, made a ticket.

How long do tickets take? It opens a 'thread' style webpage, which leads me to believe that it will be answered very quickly, but theres no ETA display or anything like that.

[random basin]

Hi there! usually the team is quite fast, just keep an eye for a reply 🙂

[peak shard]

Hey guys! Is there any way to make the chat widget like this on the pic? The same font and the shadow.

[forest peak]

anybody know how to put space after a scrolling stream label? I can't figure out how to make it have a space after the name so it just smushes it together

[icy fractal]

hello when i launch streamlabs , my headset no longer emits any sound, until I close streamlabs, do you have a solution?

[wispy latch]

@icy fractal Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[icy fractal]

still dont work

[neon crow]

Verify your device is selected as the audio output device.

[icy fractal]

yes i got the sound on stream but not on my headset when streamlabs is launch

[neon crow]

1. Did you inadvertently turn down the volume on your headset?
2. in the audio source properties is it set to monitor and output?

[slim dock]

Hello Stream labs is not loading for me, it did earlier but then froze. When I relaunched it, it is stuck in the loading phase (3 vertical flashing bars on screen - whilst tips appear below)

[icy fractal]

no and yes

[neon crow]

Verify your monitor device is set correctly in streamlabs desktop settings under the advanced section

[neon crow]

Can you restart your pc and see if you can relaunch streamlabs desktop?

[slim dock]

Done that twice has been stuck on the loading bars for 20 minutes since last time I restarted

[timid blade]

hello o/ my widgets overlap like this. im pretty positive i did everything right but couldnt handle this & couldnt find where i did a mistake. Can anyone help me for that?

[slim dock]

I also just uninstalled it from my MacBook completely and reinstalled and still nothing

[wispy latch]

@fallow lava
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[neon crow]

Let’s have you open a ticket on this one.

[wispy latch]

@slim dock If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

You have 3 alert boxes?

[gritty isle]

Are you asking about how the widgets are positioned (it appears you're using OBS Studio), or like Orsuna asked, that you have three alert boxes?

[timid blade]

oh, i use OBS. i have 3 alert boxes. i've save them separately. But everytime i test one of them (follower, sub or donate) they shows up like that.

[gritty isle]

What are you trying to accomplish exactly?

[unkempt hound]

Hello. I use Streamlabs console and it works pretty good there is only one problem. The widgets and everything are 1080p but the gameplay coming from the Xbox is not 1080p and is a lower quality than the widgets. It’s a bit confusing but if you need me to help explain it a little I will. But any help would be appreciated

[static sun]

Hello. I need help with an issue urgently

[timid blade]

three alert window opened on screen instead of one when someone follows me. it is same for sub or donate. it should one alert window. sorry for my bad england

[static sun]

i have no audio output suddenly, after having switched accounts! @wispy latch

[gritty isle]

So you want one alert box just for follows, one alert box just for subs, and one alert box just for donations? And nothing for the other Twitch alerts, correct?

[neon crow]

Currently, Streamlabs Console supports streams at 720p.

[neon crow]

Please verify your audio devices are selected correctly.

[gritty isle]

1080p30 is also supported. Make sure you're not at 1080p60.

[unkempt hound]

@gritty isle I use a Xbox

the gameplay is kind of like 720 or 480 but the widgets are 1080p

[gritty isle]

Yes, I understand that. Make sure on you've setup that you've selected 1080p30.

[unkempt hound]

I did

[timid blade]

yes. I thought I was doing it right but they just overlaping

[gritty isle]

Okay give me a few minutes to type up how to do this. 😉

@timid blade So to do that you want to...

1. Delete the current Browser Sources you have for the Alert Box
2. On the Streamlabs Alert Box web site, click the Filter Events button, and uncheck any event you don't want for this particular alert box. So to start, uncheck everything but Follows.
3. Then copy the Widget URL and paste it into a new Browser Source in OBS Studio.
4. Then repeat steps 2 and 3 for the other events, subs and donations. Make sure you create a new Browser Source and don't reuse the Browser Source you made in step 2, but if you do, make sure you update the Widget URL.

With this configuration, you won't get alerts for Bits, Raids, Merch, Cloudbot Redemption, or Streamlabs Ultra Gift.

@timid blade This is Filter Events. Here's where you uncheck the events you don't want in you're Alert Box source.

[gritty isle]

Hmmmm, okay, that's interesting. What's your Internet upload speed?

[gritty isle]

That looks good! It seems you should be able to change the game over to 1080 this way (see image). I don't have an Xbox so I can't test this locally.

[unkempt hound]

Ok

[timid blade]

thank you, but thats what i did exactly x_x

[gritty isle]

Then the Widget URL should be different for each one.

[unkempt hound]

@gritty isle didn’t work

[gritty isle]

Did you switch the quality while you were live? You might have to end the stream and start a new stream.

[unkempt hound]

No I switched the quality before I went live and then went live

[static sun]

they are

[gritty isle]

And you saved the setting at the Streamlabs Console web site, if you made any changes there?

[unkempt hound]

yes

[timid blade]

yes sir, they are different

[gritty isle]

Okay, that's weird. That bommeraang event, was that a sub?

[wispy latch]

@static sun ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[neon crow]

@static sun skip step 5 above

[timid blade]

i send you few ss from my obs

[gritty isle]

Just post them here.

Just don't have the Widget URL visible in the screen shots.

[unkempt hound]

@gritty isle do you want me to give you my twitch so I can look at the test streams

[gritty isle]

Give me a few minutes as I'm also assisting another customer as well with their Alert Box.

[gritty isle]

Okay, what's the link to your Twitch channel? I don't see it on your Discord profile.

[gritty isle]

I see you have left the Streamlabs discord.

I filtered out Follows and copied the Widget URL and opened a new browser tab and pasted the Widget URL and then tested all the alerts but Follows and only saw Follows alerts. I then filtered out Subs and tested and only saw Sub alerts in the browser tab that had only Subs events enabled. It appears you may not have correctly filtered out the events or didn't copy the Widget URL after filtering out the events.

@unkempt hound I found your Twitch and looked at the recent broadcasts and they are sourced at 1080p.

[inner shard]

hey so I 'm trying to stream from xbox to streamlabs console and on my xbox it says I need to link a subscription and I have no idea how to do that. Any clues?

[fresh violet]

Anyone know if theres a way to have like a push to mute but when i mute it plays an audio?

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[gritty isle]

Streamlabs Desktop doesn't have that capability with Push to Mute, sorry.

[inner shard]

got it thank you!

[gritty isle]

You're welcome!

[fresh violet]

Is there atleast a push to mute?

[gritty isle]

There's a Push to Talk, but alas I'm not at my PC so I can't confirm there's a Push to Mute.

[winter pewter]

Hi, when i start streaming with streamlabs console logged with the "A" account, the stream start Witch the "B" account. How it's possibile?

The streaming Is start from Xbox

[neon crow]

You mean it is streaming to a different twitch account?

[winter pewter]

Yes

[neon crow]

Can I have you disconnect from twitch on your Xbox, then reconnect it to the same twitch you are logging into streamlabs console with?

[misty pagoda]

I keep on getting this message whenever I try to stream with streamlabs

[plucky hazel]

hello everyone, I have a problem related to authorization to add my card with me.

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[misty pagoda]

Well you guys may need to either delete the tutorial video or make a new one

[gritty isle]

You'll have to put in a ticket here: https://support.streamlabs.com/hc/en-us/requests/new. We cannot assist with payment issues in Discord due to the privacy and security of your confidential information.

[winter pewter]

I already tried and nothing. The weird thing is that when i start streaming, profile B arfem starts streaming, but chat Is connected to profile A gamespatia

If i send the follow test on streamlabs, i get the notification on profile B arfem

[gritty isle]

The FAQ for Streamlabs Console clearly states is a subscription service. https://streamlabs.com/content-hub/post/streamlabs-console-faq, but I'll mention to the team to add this information to the Getting Started guide.

[neon crow]

Let’s do this next: sign out of streamlabs console. Then sign out of streamlabs.com.
Sign into streamlabs with the twitch account you want to use, then, sign into streamlabs console using the same twitch account.

[plucky hazel]

Subscriptions? it? I just want people to be able to tell me

[gritty isle]

Volunteers are not employees and and thus we have no access to any account information. You'll need to submit a ticket for assistance. We just cannot assist with payment issues in discord.

[plucky hazel]

I will try to explain the situation, I want to attach a bank card so that the donation goes to it, but something similar to authorization is needed

[gritty isle]

Oh, you mean verification? If so, we have this guide: https://streamlabs.com/content-hub/post/verification-for-tipsdonations-via-credit-card

[plucky hazel]

Have a proven track record of legitimate use.
Demonstrate a consistent pattern of concurrent viewers and followers.
how to understand it and where to get it?

[gritty isle]

That's all the information I can give you. If you need clarification on those items, please submit a ticket via the link I gave you earlier. The system is automated and when your account meets the criteria, you'll automatically get verified.

[plucky hazel]

and how do I do it? Demonstrate a consistent pattern of concurrent viewers and followers

[gritty isle]

Stream consistently and gain followers.

[plucky hazel]

well thank you

[gritty isle]

You're welcome.

[shadow meteor]

gm can anyone help me with my audion on strems labs

i have loopback. i tried to collab cam with a friend and i couldnt hear him

I also had an issue with being able to hear the audio when we were streaming doing window capture a video on youtube

im not entirely sure what im doing wrong but its pretty annoying

also do you need loopback with Streamlabs, is it necessary or am i just making things more complex

[neon crow]

Loopback should not be necessary if you are following the instructions to use collab cam with streamlabs desktop.

[turbid hull]

Is the remote app ever getting fixed?

There is no reason I should have to port forward to use it

At that point, refund me my ultra as it's not worth my money.

[gritty isle]

Hey there! I see you have an active Streamlabs Ultra subscription so please hop over to the #ultra-support channel for assistance with Streamlabs Controller.

[shadow meteor]

okay cool, is loop back ever necessary with stream labs

also why wouldnt i be able to hear someone coming on to my screen with collab cam, would there set up affect anything, like if they are using airpods would tha matter

[strange ermine]

Hi guys I hope I can ask this question here,

I recently added the leaderboard extension on twitch and ensured I had the correct settings. Even though we have subs and gifts nothing shows up on the leaderboard, its just blank.

I have tried asking around but no help. Not sure why its only us. I did link the twitch in streamlabs so really not sure.

It tracks live right? Even older subs will show up before the linking?

Thanks

[neon crow]

To be honest, loopback is an audio routing application and without knowledge of audio routing just adds complexity to your setup. If you don’t absolutely need it I would recommend removing it.

[shadow meteor]

is there any way to make it so i dont hear myself in my headphones, i turned my scarlett audio set up to "monitor off" but i still hear myself.

[gritty isle]

It will only track going forward once you enable it on your channel. It won't go back in time and capture events in the past.

[neon crow]

Are your headphones connected to your scarlett?

[strange ermine]

Oh right, I see. Just got mixed up with how the stream elements leaderboard works. Annoying because the streamlabs one looks so much cleaner 😔

[shadow meteor]

no to my mac

[neon crow]

Ok.

[neon crow]

Have a look here:
https://streamlabs.com/content-hub/post/capturing-desktop-audio-in-streamlabs-desktop-for-mac

If you’re using loopback, the steps should be similar.

[shadow meteor]

Thanks!

[winter pewter]

Don't work. I delete all the connection in both Twitch account, but the problem persist

I rilogged all only with the account "A" but the streaming start in "B" account

If i start the streaming to the Twitch directly, work fine

[wispy latch]

@winter pewter If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Use the last link to create a ticket ^^

[winter pewter]

Thanks you

[north raft]

I am getting the following message when I start my stream ! Failed to fetch settings from twitch! Any suggestions?

[turbid hull]

I've been there. Did you change your twitch password recently?

[north raft]

No but I did start 2 form auth

[turbid hull]

You'll have to log out then back in

that's all. It'll take you through 2 factor authorization again.

[north raft]

ok ty

[turbid hull]

Make sure you have your Authorization app ready.

or your phone. Whichever you used.

All your stuff is saved to a cloud that's connected to your account only.

So all your overlays should be just how you left them.

[sinful pendant]

Is there a way to dual stream on tiktok from Streamlabs PC? How people always go live from their phones and stream together

[turbid hull]

@sinful pendant Buy ultra

Then you have the option to multistream

[sinful pendant]

Sorry, not multistreaming on different platforms, but streaming to tiktok live, and then joint streaming with someone else on tiktok live

@turbid hull

[turbid hull]

Oh, then not that I know of

I don't use tiktok so I'm not the person to ask there

[wise kernel]

Hey guys! I am using an iPhone and just downloaded the app for IRL but I can’t see how to edit goals? This is my first time with streamlabs - widget is appearing but how do I input the numbers?

[neon crow]

You need to go into the website and click “all widgets” and add a donation goal. Once you add it you can configure it in the website, and then when you add the donation goal to your mobile scene it will pull the information. Don’t forget to click “start goal” when ready to use it.

[sinful pendant]

Is there a better way to add a friend’s webcam/display capture to your Streamlabs stream, other than just zooming them and display capturing that?

[gritty isle]

Collab Cam

[sinful pendant]

Ok thanks just saw that! Does that also work with display captures? Or is there no feature for that in Streamlabs

[gritty isle]

It’s directly in Streamlabs Desktop and does not require Ultra.

@sinful pendant https://streamlabs.com/content-hub/post/streamlabs-unveils-collab-cam-at-twitchcon-amsterdam

[shy solstice]

Ok, So a few Issues/Problems I'm having if anyone is willing to lend a hand.

Firstly Main issue is Stinger Transitions.

Whenever I use my stream deck, Hot keys or ever select a scene and the transition happens it makes a Buzzing noise.

Any fix to this? (Transitions are from Streamspell)

And the second problem I'm having is enabling VOD track. When I click enable VOD track it doesn't tell me when track is my VOD or comes up with a drop down or anything.

Please help ❤️

[gritty isle]

Yea, the guest can choose to share their display instead of their web cam. @sinful pendant

[sinful pendant]

Ok perfect, so it looks like to share both their screen and webcam, I’ll need ultra to add more than one?

[gritty isle]

Hey there! Hop over to #ultra-support for assistance with that!

[gritty isle]

With Ultra you can have up to 11 guests.

[sinful pendant]

But if the same guest wants to share display and cam, that will count as 2 guests?

[gritty isle]

It’s one or the other. They can’t share both at the same time.

[sinful pendant]

Perfect thanks

[gritty isle]

You’re welcome.

[wise kernel]

Thank you it worked a treat! But on mobile version I don’t see sub goal option? Only bits goal? How do I go around this?

[rose mango]

has anyone come across issue where 10% of your screen not showing? I tried Fit screen & changing the resolution same issue. I have screenshots if needed.

[neon crow]

That appears to not be an option….I’m not sure.

[wise kernel]

Really weird

[turbid hull]

Are you a twitch affiliate?

[wise kernel]

Yes

[turbid hull]

Then yes it is weird.

[wise kernel]

Only donations and bitties are an option. How?

[neon crow]

I can have you make a ticket, but idk if it would be better served under #476851860842610709

[wise kernel]

Yes that’s a good point. Another question I have if it’s possible to pause / turn off camera during irl stream? Just in case something shows up that should not be shown??

[neon crow]

Just the flip camera button.

[leaden otter]

I have done a search but don't seem to find much answer but why does cloudbot keep turning itself off for? Its happened twice now and it does get frustrating as no timers or commands work, so I go to check on the website and its turned itself off. Any answer to why and how I can keep it stay on for good? thanks

[random basin]

Hi there! For anything Cloudbot related please go into the discord on the message bellow and the team will assist you.

[wispy latch]

@leaden otter Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[leaden otter]

@random basin thank you I've popped over to there now 🙂

[acoustic sail]

Where are the system settings again. I kind of suck at streamlabs

[neon crow]

Your mac’s system settings

[leaden otter]

Well I got sent back to this group so thank you anyway, I will look for a different bot to use.

[gritty isle]

Chatbot is the other discord. Cloudbot issues we can work here.

[vast elk]

I'm having some trouble streaming on youtube. When I'm in streamlabs, everything looks perfect but when i stream on youtube, the webcam on my stream gets really blurry and I'm not sure why. Everything else in my stream is good quality. It's also weird bc i streamed to twitch before and never had this problem. Any help would be appreciated!

[next comet]

My collab cam keeps dropping signal

And it's irking me like crazy

[unkempt osprey]

HI! I am needing assistance.. I have streamed on xbox before but without overlays.. Now, i want overlays and gotten the Ultra. I have done all the steps, but when i would want to stream. I am getting an error stating stating that I need to link a subscription to my xbox account.. How do I do that?

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[unkempt osprey]

ok let me try that.. I think i may have tried that last night

[azure sun]

Hey im pretty new to this i was setting up a scene and my web cam was on but now is saying permission denied by system. when i look at my camera settings on my computer i have access on for all apps

[neon crow]

Is this a Mac or pc?

[azure sun]

pc

[wispy latch]

@azure sun Delete all of your webcam sources in all of your scenes. Once it's completely removed, re-add it in a singular scene. Then if you need to add it to another scene choose Add from existing and not Create New. If you find that your webcam still isn't working, check out this troubleshooting guide: https://streamlabs.com/content-hub/post/webcam-troubleshooting

[azure sun]

thank you trying now

[timber lance]

How come Landscape to Portrait restarts stream on the new Streamlabs update. How can I fix this? I recently got a Google Pixel

for mobile streams

[wispy latch]

@timber lance If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[fallen sun]

How do I link my streamlabs account to my Xbox?

[neon crow]

Streamlabs console is a paid service. If you are currently a streamlabs console subscriber or streamlabs ultra subscriber, you can find information on getting started with streamlabs console here: https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

[worldly oyster]

howdy, has anyone experienced an issue where an alert sound doesn't seem to... stick? As in, my custom follow alert sound reverts to the default one after a couple alerts. I'll delete the sound in my dashboard and re-add it and it'll work for a little bit but then revert to the default again. It only seems to be happening with my follow alert. Thank you for any help in advance!

[mellow shoal]

yo yo yo, do yall know how to fix a problem where when streamlabs is open it makes all your other voice chats choppy/ laggy

[wispy latch]

@mellow shoal Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

@worldly oyster If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[mellow shoal]

it did not work for me

my mic is working fine its only when i have streamlabs open and am using some sort of game/calling app to voice chat

[neon crow]

Restart your pc after changing the setting

[mellow shoal]

ok

thank you thank you i will try that

[desert briar]

is anyone else having a issue with streaming? because my yt account is set up and everything and it is saying its not. when i try to stream, it says to enable it and wait 24 hours. but i waited 24 hours and its available so why does it say that? thanks for helping

[mellow shoal]

do you know if there could be other problems with my computer or wifi because that did not help

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

@desert briar @mellow shoal let’s have you both create a ticket for your issues using the last link in the bot message above

[potent crater]

Hello guys can any help me with my problem, when I set 2 audio tracks and start recording it won't record and the software stop working. I tried everything,

[wispy latch]

@potent crater If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[chilly canopy]

What settings can I change to fix heavy compression artifacting?

[wispy latch]

@chilly canopy This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[wispy latch]

@ivory pier Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[ivory pier]

Why am I getting copyright claims using music on the streamlabs music app?

[loud dirge]

Does anyone have any idea why my streams are constantly severely suffering at any form of movement? I have giga speed internet, my bitrate is max for what Twitch allows (CBR 6000), my keyframe interval is even at 1 (tried 2 as well), preset quality, profile high, and I've tried max b-frames at 0 and at 2.

I am currently running a 7900XTX 24GB Dedicated with a Ryzen 7 5800X3D and 64 gigs of RAM... Really shouldn't be having this issue, so if anyone could elaborate, I would really appreciate it!

[ivory pier]

Make sure you have the box to force GPU as render device disabled

[loud dirge]

Oh? What is that doing specifically?

[ivory pier]

It's basically using your GPU (which is already being used on your game) to render the stream. By disabling this, you allow your PC to use the CPU instead, taking the load off of your GPU. This box should only be ticked if you're on a dedicated streaming PC.

[loud dirge]

My GPU is much more robust than my CPU though... huh I guess I'll have to test it out

[ivory pier]

Think of it as you having 2 different jobs and they both need doing at the exact same time, there's no efficiency since you can only handle one at a time. However, if one job is handled by someone else, you can focus more on one job.

Weird analogy but it has helped others I've explained it to.

Your CPU handles the rendering whilst your GPU handles the game and it's graphics.

[loud dirge]

I'll do some research into that, because it seems like CPU rendering is insanely more intensive than GPU rendering, but I can always test light and see how it goes... Thank you for the info!

[ocean roost]

This information is unfortunately quite inaccurate though.

#1 Force GPU as render device is just for the preview window and would have very minimal impact. If you are having issues with CPU or GPU overloading, you would much more likely want to look at your encoder rather than render device.

#2 This would only help if your system is overloading. Which is very unlikely to affect the pixelation you are experiencing.

The issue you are having is most likely from running 1080p 60fps and 6000 bitrate I'm guessing?

6000 bitrate is quite limiting and there's only so much data that can be processed in that amount of bitrate. If you use too high of a resolution/fps combination, the stream will pixelate during faster movements.

[ocean roost]

Change output mode under Settings -> output to Simple and then lower output (scaled) resolution under Settings -> Video to 720 and you should see the issue completely disappear or very close to.

[loud dirge]

Yeah tbh that's what I've been more looking into... I've been talking to OBS staff as well, and it seems that is the general consensus, at least for Twitch. For Kick and YouTube, I can bump up the bitrate to 10,000, and 15,000 respectively and keep at 1080p, and I should be able to handle that... Thank you for the response as well!

Having a max bitrate of 6,000 is more and more coming to my understanding as being much too low to handle 1080p60 for higher graphics games, even though most people say it's the ideal amount... Hoping that's what does it! 👍

[tight flax]

Can anyone help me I can't organize my sources to change priority on what shows up first

[leaden sinew]

On the mobile app i can't get the camera source to be the top layer. Is this restricted unless you get ultra?

[vast turret]

I installed obs and used notifications from streamlabs, the subscribe notification didn't appear during live streaming.. but if I test subscribe it appears on obs and live streaming.. ?? if someone subscribes, the notification doesn't appear.

[viscid lantern]

Hello! I've noticed recently that I'm unable to go live on my YouTube channel. I'm attaching images that describe the issue, and clicking "Go live anyway" doesn't solve it. I've also tried logging out and logging back in, which also doesn't seem to work for me. Hopefully someone can help. Thank you! (Please @ me since I generally have discord on mute)

[normal summit]

Can someone help me? out of nowhere i have a soundbug, each time i open streamlabs i hear a strange Sound. Reinstalling doesnt helped i dont know what to Do.

[meager fjord]

Hey guys,

Im really new to pc and streaming, I tried to stream but its just lagging and the frame is bugging.

These are my settings:

Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 32,0 GB (31,9 GB usable)

GForce RTX 3070

Recently bought it but i dont know what to do with it how to stream with it

can someone help me?

[random basin]

Im really new to pc and streaming I

Can someone help me out of nowhere i

I installed obs and used notifications

Hello I ve noticed recently that I m

[mystic heath]

huh

[glossy kernel]

Hey everyone I need help badly I’ve downloaded stream labs console and linked it to my twitch but when going into Xbox to start live stream directing that to stream labs it says this…..

[unborn wing]

hi guys, any idea what is the max time for replay buffer?

[random basin]

Do you have a streamlabs console subscription?

[random basin]

That is a good question! I dont think there is a limit, but you dont want to put it too much as it will consume a lot of space?

I will double check that for you

[unborn wing]

the space is no problem 🙂

thank you

[modern echo]

hey , I can't seem to find chroma key only colour key , which leaves a outline. is there a way to either get chroma key woking or get rid of the green outline when using colour key?

[viscid lantern]

@random basin I can't type in the thread you created for my issue (would be cool if I could lol), but no, I haven't tried reinstalling it because I was assuming that the error I'm getting was network-/authentication-related. I'll try that, hopefully there's an option during the uninstall to keep my scenes and stuff.

[random basin]

Please do, after uninstall please reboot and download a new file for install in the streamlabs website

[viscid lantern]

Yup, rebooting just now. I checked the roaming/slobs-client folder and all the settings etc. Are still there after the uninstall.

[random basin]

delete them please

[random basin]

In Simple Mode it has a limit of 512mb
In Advanced Mode it is ALSO 512mb, unless rate control is set to CBR, ABR or VBR, in which case it's unlimited.

[viscid lantern]

Okay, but which folder inside that settings folder holds my scene collection?

Probably SceneCollections but i just wanna make absolutely sure

[random basin]

That should be saved on your cloud, once you log in it will load it

[viscid lantern]

Okay one sec

Okay, it didn't give me an option to load my settings from my streamlabs account (I made sure to log in with my streamlabs ID) but it's going through the whole hardware and network analyzing currently

[random basin]

Let it do is thing and we will see

[unborn wing]

got it, so i have to switch from CQP then. tkx!

[viscid lantern]

So, how long does this usually take? 😅

[random basin]

it is fairly quick usually, depends on your hardware tbh

[viscid lantern]

It's been stuck at 100% for the past 15 minutes and not really doing anything 🤷‍♂️

[random basin]

press skip

[gritty isle]

That gets stuck like that sometimes. Not sure why. Did you launch it as administrator?

[viscid lantern]

It's greyed out lmao

[viscid lantern]

Well, first time I launched it from the "launch Streamlabs OBS" option in the installer. About two minutes ago, I killed it and restarted as admin and...well, it's stuck again lol

[gritty isle]

Can you click Skip in the lower right corner?

[viscid lantern]

No I can't, it's greyed out

[gritty isle]

Well, darn.

[viscid lantern]

The only difference I can see in Task Manager compared to the first time I launched it (from the installer directly) is that the Crashhandler is now running when it wasn't before. Other than that, it's currently doing a tiny bit of CPU work and no disk work at all

[gritty isle]

Any network activity?

[viscid lantern]

Nope. In fact, I just did the trick again, killing from task manager and relaunching as admin, logging in, setting up mic and webcam, and it's quite literally doing nothing. I suppose I need to check my firewall settings?

[gritty isle]

Yes, make sure it’s allow through on both public and private. I’ve me a minute, I’ll get the guide.

[viscid lantern]

Yeah I just checked and my firewall didn't have an entry for SLOBS, strangely enough. I'll try the setup again now.

[gritty isle]

https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[viscid lantern]

Okay, it's running the analyzation again. Still no network activity but disk activity, albeit minimal

[gritty isle]

🤞🏻

[viscid lantern]

still stuck. Although I just noticed I missed a few entries in my firewall. 🤦‍♂️

[gritty isle]

Check against the guide I linked. If it still gets stuck we can just manually configure things and go from there although I’m fixing to hit the shower.

[viscid lantern]

Actually I only missed OBS64. I don't actually have NDI installed, is that something the SLOBS installer should have done?

[viscid lantern]

Yup, I'm looking at that one right now, that's how I noticed

[gritty isle]

You only need NDI if you’ve got a 2 PC setup.

[viscid lantern]

Ah alright, I don't need it then

So all SLOBS processes combined are currently using about 1% of my CPU, and 0.1 MB/s disk and network respectively, again at 100% analyzation. I really can't think of a reason it might continue to get stuck there

Oh this is interesting. There was an obs64 process running that would refuse to quit, so I killed that one too and restarted again. Now I'm getting the choice of theme again, so..that's different.

[gritty isle]

[viscid lantern]

it's still stuck but at least some sub-processes are now running oh my word

I guess i'll have to give it some more time now

[gritty isle]

I’ll check back after my shower unless the the dog wants his walk instead of food first.

[viscid lantern]

Oh yeah don't sweat it, this isn't a national emergency fortunately ^^

[viscid lantern]

Alright I just went through just skipping the analyzing process because it just wouldn't get unstuck but the 401 error on trying to go live still persists.

[gritty isle]

And you have logged out and logged back in with your Twitch?

[wispy latch]

{1}
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[viscid lantern]

YouTube, but yes, logging out and logging back in doesn't solve it

Twitch seems to work fine, it's just YouTube that gives me that error.

[gritty isle]

Connection failed? I’ve not see that with YouTube. Are you connected over Wi-Fi or wired Ethernet?

[gritty isle]

Oh now that’s odd!

[viscid lantern]

Ethernet

HTTP 401 is an "Unauthorized" response, so I would interpret that as my client not being authorized to access the streamlabs youtube API or something to catch my stream key?

[gritty isle]

Do you have any strikes on your channel perhaps?

[viscid lantern]

Nope

I mean, I can stream to YouTube by manually entering the stream key etc. but if I do that, stuff like the chat box and alert box don't seem to work. Just using the automatic YouTube option throws me that error.

[gritty isle]

Okay so it doesn’t appear to be an issue with your YouTube account I would think.

You could try logging out in Streamlabs Desktop and quit it, go to YouTube and reset your stream key, wait at least 5 minutes, and then launch Streamlabs Desktop and log back in and see what happens. If that still gets you the same error, I’d definitely put in a ticket and include all this troubleshooting.

[viscid lantern]

Having had a read through this channel, my issue is similar/the same as here: #technical-support message So, has the issue I just linked been solved, and if so, how?

[gritty isle]

I’ll have to find that thread and see if they got it resolved. Give me a bit to do that…

[viscid lantern]

No worries, take your time^^

[gritty isle]

It appears they had an issue with their account in Streamlabs that I won’t be able to resolve since it requires someone with access and us Volunteers don’t have.

Do you perhaps have Streamlabs Ultra?

[viscid lantern]

No, I'm using the free plan

[gritty isle]

Okay fair enough. I’d go ahead and submit a ticket and detail the troubleshooting we’ve done and include a link to the other person with that issue. They team will work with you over email to get it resolved.

[wispy latch]

@viscid lantern If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[viscid lantern]

Alright, thank you very much. Will send ASAP

[gritty isle]

You’re welcome. Tickets are answered in the order they are received and the first email you get is just to let you know the ticket was created and it includes helpful links…. Just don’t click any of those links as it will close your ticket. 😉. Be patient and they will get to you. I can’t offer an ETA.

[ivory pier]

Why am I getting copyright claims using music on the streamlabs music app?

[gritty isle]

You shouldn’t. Please submit a ticket for this and include the track name that caused the strike and a screen shot of the strike if you can.

[wispy latch]

@ivory pier If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[barren mist]

Hey i'm having issues where my alertbox shows up on vods. Can someone help me hide it?

[gritty isle]

You mean recordings or actual Twitch VOD?

[barren mist]

twitch vods, not sure if this is a streamlabs setting or not, sorry if im in the wrong place

ive successfully removed music but i cant find the same option for alertbox

not sure if its me who is just dumb, might be!

[gritty isle]

We have Selective Recording https://streamlabs.com/content-hub/post/selective-recording-in-streamlabs-desktop but I don’t think that will prevent a visual source from going into the Twitch VOD. Id have to confer on this if you want.

[gritty isle]

I checked and it’s not possible to exclude a source that’s on stream from going to your Twitch VOD. Selective recording works if your just recording locally.

[winter pewter]

I see what Is the problem, but i don't know how to set. The account A, in settings, account settings, has the twitch account without primary.
The account B, has the Twitch account primary.
How i can change this?

[gritty isle]

Sounds like you have two different Streamlabs accounts. To make changes to your Primary account, you’d have to submit a ticket. We can’t assist with account changes in discord. If you’re actively using both Twitch accounts, there’s not a way to combine them into one Streamlabs account since you can only have one platform account merged.

[wispy latch]

@winter pewter If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[potent pollen]

Hi hello my streamlabs isn’t opening even after restarting

If someone can help that would be awesome

[daring swan]

Hello i need help Subscription processing failed. Please try again or contact support.

i try 5 times

[knotty delta]

In My streamlabs audio input capture is not working. Pls help

I have restarted reintsalled, tried everything but nothing worked

[winter pewter]

I set the account as primary: isn't primary because i connect the streamlabs ID to account. So the problem isn't this. I Just open ticket Yesterday, but the troubleshooting is be' usefull

I open another ticket. Thank you

[worldly lark]

Hi all! I'm unable to stream my Nintendo switch without screen tear and a bit of jittering... I've tried to lower resolution to 720p, but nothing is fixing it. Can anyone help please? :)

[versed pasture]

Hey everyone! Is there any known issue with alerts resetting to default for some users/profiles?

Or a way to access a log to see what caused it

[worldly lark]

My first ticket was on obs not here, sorry!

[gritty isle]

Sorry! I relied to the wrong post! What I said won’t apply to you.

[gritty isle]

I wasn’t aware you already had a ticket open. If this new ticket is for the same issue, then close the second ticket.

[worldly lark]

thats ok! :)

[halcyon yoke]

so my board is just blank, any ideas?

its been like this forever and I tried uninstalling, log out/in twitch&labs but doesnt work so I assumed its broken.
Then I saw other using it just fine so.... lol

[weak hollow]

hey, i have a problem with streamlabs taking payment but i have no idea for what, i dont have steamlabs pro. Missing amount is around 5.99euro. I cant find any other information about any other payments than just pro. Till today i didnt even had streamlabs acc, i did login just to dissable streamlabs pro, and i didnt have this one either. Im not even a streamer. I cant locate for what this payment can be. Any tips or solutions where to find any payment requirements appreciated. Thanks in advance 🙂

[wispy latch]

@weak hollow If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[ionic fiber]

So im trying to use the connect button to connect tipping via paypal plus on streamlabs but it isn't taking me to the onboarding process instead its just taking me to the normal paypal login

[potent crater]

Hello guys can any help me with my problem, when I set 2 audio tracks and start recording it won't record and the software stop working. I tried everything,

[full kite]

Question: If I am trying to stream something to Twitch using a game capture card, does my HDMI cable affect the resolution?
(I.e, does it cap the resolution output)

Because I've been trying to set this up but the best I can get is 1280x720p despite my game capture card supposedly being able to handle higher resolution. Do I need to upgrade my HDMI cables?

I want to at least be able to stream at 1920x1080p

[hollow drift]

Hello Guys, can someone show me or explain, how to cancel stream labs prime subscription, I dont even using it. Every month they take from me 19 dollars, I'm not streamer and gamer, I want cancel that!! can someone help I cant find it to cancel!!! 😦 NOT SCAM, real person, to much money.! HEEEEELP

[wispy latch]

@hollow drift
We're sorry to see you go!

# How to Cancel Ultra
- To cancel your Ultra subscription, please navigate to the first link below (Or  Click on the dropdown to the right of your Profile Picture > Memberships)
- Scroll down until you see "Manage Subscription"
- Across from that, you will see "Your Membership" click the underlined link.
- Here, you can go to "Change Plan," and you'll see a button that says "Downgrade Plan."

# Additional Notes
- Your subscription will not be billed on its renewal date.
- You will continue to have access to Prime until your membership runs out. 
- If you have further questions or concerns about your subscription, please use the second link.
- We protect your privacy! As such, we cannot answer questions related to your payment in discord. Please follow the second link for any payment-related questions.
- You can renew at any time!```
:arrow_right: Cancel here :link: <https://streamlabs.com/dashboard#/membership> 
:arrow_right: Contact to cancel :link: <https://support.streamlabs.com/hc/en-us/requests/new>

[somber sun]

Can someone help me resolve a going live issue i have searched the internet and have done everything i have found even factory reset my pc still getting same error code of cannot connect to stream server please help

[serene zinc]

I NEED HELP GUYS WITH SOMETHING

DOES ANYONE HAVE EXPERIENCE ON SREAMLABS ?

PLS I LOST ALL MY ALERTS

[gritty isle]

Can you provide a screen shot of this error? And if there is "More details" button, click that before taking the screen shot.

[gritty isle]

Are you logged in?

[gritty isle]

What platform are you trying to go live with?

[somber sun]

twitch

[serene zinc]

yes sir, i found old alerts i used before

[gritty isle]

All righty, so your issue is resolved or not?

[gritty isle]

Please log out, wait a minute or two, and then log back in. Let me know what happens.

[wispy latch]

{1}
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[serene zinc]

no sir the new alerts is gone im trying to know what’s happened

[somber sun]

@gritty isle i have done that still get same issue ive also uninstalled and reinstalled

[serene zinc]

to my new alerts*

[gritty isle]

Okay, let's check your connection to Twitch, follow the instructions from the bot below nd post the screen shot of the results. 👇

[wispy latch]

@somber sun
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[gritty isle]

Can you clarify 'new alerts'? What platform are you logged in with?

[serene zinc]

I added new alerts and then they suddenly disappeared. I want to know what happened to my new alerts and how to get them back, i use twitch

[gritty isle]

Do you mean you changed the image or sound or both on one or more of the alerts for Twitch and those images and sounds are now not there?

[serene zinc]

yes sir

[gritty isle]

All alerts or just some or one of them?

[serene zinc]

all alerts

[lean vine]

hello i have a problem ! Im streamer and the tip with card doesnt work, only paypal work why please ?

[gritty isle]

Did you update the alerts using Streamlabs Desktop or the Streamlabs web site?

[serene zinc]

the web site sir

[gritty isle]

You would need to put in a ticket for assistance with that. We can't assist with payment or tipping issues in Discord due the privacy and security of your confidential information. To put in a ticket, click here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Thank you for confirming that. As you worked with your alerts, did you click Save Settings at the bottom of each page?

[lean vine]

ok i go try, thanks

[gritty isle]

You're welcome.

[serene zinc]

I did on all the pages that were previously working, and suddenly they disappeared

[gritty isle]

And you're logged in the web site today with the same Twitch account and you no longer see your changes?

[serene zinc]

correct

[somber sun]

@gritty isle i tested servers in my state and says failed

[gritty isle]

Okay, please log out of the Streamlabs web site by clicking your Profile picture in the upper right and choose Logout. Then clear the cache only (don't clear cookies) in your web browser and restart the web browser, and then click here https://streamlabs.com/dashboard#/alertbox for the Alert Box page and see if your changes are there or not

[gritty isle]

Okay, as a side note, do you have any sort of process with named CFOS Speed Service running on your system? We've seen recently that this service can interfere with communication to Twitch ingests. If not, please go into the settings on Streamlabs Desktop: Settings -> Advanced -> Network -> Bind to IP and select the IP address for your PC, usually starts with 192.168 or 10.10 and then try to go live again.

[serene zinc]

Thanks for the help, but if it doesn't work?

[gritty isle]

Go ahead and run the steps, we can go from there.

[barren birch]

Does anyone know how to fix the camera capture source? I try to change the source and it gets stuck on a loading screen.

[gritty isle]

You attempting to change the device that the source is using?

[barren birch]

Yes. It's not showing my camera, just the overlay for it.

[gritty isle]

Do you have any other application open, including Discord, that may be using the camera?

[barren birch]

It's not that the camera can't be used, I can't change the source at all. When I press the gear it simply loads and crashes to the point to where I have to use task manager to close it.

[barren birch]

But it also isn't being used by other applications either.

[somber sun]

@gritty isle cfos speed service isnt running that i could find also tried bind ip still nothing

[gritty isle]

Okay, thanks. Can you delete the source and add it back successfully?

[barren birch]

I can try that. I'll follow up with results.

[versed pasture]

My friend had this exact same issue of ALL alerts vanishing. Is there a log to view the cause?

[gritty isle]

Okay, thanks for checking and trying the Bind to IP. Let's double check that Streamlabs Desktop is allowed through your firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[versed pasture]

Curious if streamlabs received multiple tickets on this

[gritty isle]

Was this today?

[versed pasture]

Yes today

[somber sun]

@gritty isle i have norton antivirus and it has taken priorty over windows firewall and it is not blocking

[gritty isle]

Were they working on their alerts in Streamlabs Desktop or on the Streamlabs web site?

[versed pasture]

well that's the odd thing, they were already setup. she just went to stream and alerts weren't coming in, so she logged in and they were all removed

[gritty isle]

Okay, thanks for confirming. When was the last time you were able to go live to Twitch?

[gritty isle]

Okay, thanks for the information.

[somber sun]

@gritty isle i went live lastweek then video card was acting a fool so i factory reset my pc fixed video card bug but now having this issue

[gritty isle]

Okay, give me a few minutes.

[barren birch]

So uninstalling, reinstalling, did nothing. Also deleting the source and re adding a new one gets me stuck in the same spot.

[gritty isle]

@serene zinc @versed pasture I checked with the staff and there are no issues currently with the Alert Box that would cause this. You'll/They'll need to set the alerts back up to resolve.

[gritty isle]

You reinstalled Streamlabs Desktop?

[barren birch]

Yeah.

[versed pasture]

ok thank you @gritty isle

[barren birch]

Somehow starting it once has (17) next to it in my task manager.

[gritty isle]

Reboot your PC and then try again and run Streamlabs Desktop as administrator if you're not.

[gritty isle]

You're welcome. Apologies for the inconvenience.

[barren birch]

I'm still stuck at this loading screen.. Not sure why I bothered paying for ultra months back at this point.

Sometimes it wont even open at all. It captures my game, but my webcam capture is just an empty box.

[gritty isle]

Can I ask you to link your discord since you have an Ultra subscription, then you can access the #ultra-support channel for assistance.

[wispy latch]

@barren birch

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[sturdy anchor]

Hello! I've been having some trouble with getting my desktop audio to work. I've tried many videos across YouTube to no avail and it's really starting to frustrate me. I use a USB wireless headset, and I want to have the audio captured in there. It used to work all fine and nifty before, now it just doesn't work anymore. It seems to work when I change my audio output to my monitor, but then I can't hear through my headphones and my mic would just pick up my monitor and create an echo. I've also tried reinstalling the program to no avail as well. Thanks for any help!

[gritty isle]

Do you have physical access to your cable modem and if so, is there anyone else using it right now?

[barren birch]

My subscription is no longer active, it would be a waste.

[somber sun]

@gritty isle im hardwired to my modem and nothing is using it but this pc

[gritty isle]

Oh. Apologies.

[gritty isle]

Okay, let's try this. Shut down your PC then pull the power cable on the cable modem and leave it unplugged for at least 5 minutes then plug it back in and once the cable modem is fully up, boot your PC and then try to go live.

[somber sun]

@gritty isle okay brb

[barren birch]

So what am I supposed to do? I had this issue months ago and it was magically resolved but now it's an issue again.

[gritty isle]

Give me a few minutes.

@barren birch What camera do you have?

[barren birch]

A logitech streamcam.

[gritty isle]

Do you have the G Hub softare installed perhaps?

[barren birch]

yes

[gritty isle]

Can you go into the G Hub software and disable this option if its enabled?

Also, do you have any Vtuber software installed?

[somber sun]

@gritty isle didnt work same error

[barren birch]

None.

[barren birch]

Also the box is unchecked.

[gritty isle]

Okay, thanks for checking on that. Can you go to Settings -> Support and upload the diagnostics report and then paste here the code it gives you? I can have the staff check and see if there is an issue that I can't spot.

[barren birch]

1683752977-05451add-57fc-4fbf-bc4a-68048531be8a

[gritty isle]

Okay thanks for trying that. Please go here https://stream.twitch.tv/ingests/ and see what ingest Twitch recommends for you then in Settings -> Stream -> Custom Destination, try to go live to that ingest using your stream key.

[gritty isle]

Thanks! Just a second please.

[somber sun]

@gritty isle Negative same error

[gritty isle]

1. Check to make sure the VTuber software is all up to date. Some software recognized the issue and pushed an update that could resolve the issue.

2. Uninstall all VTuber software from your system. Once uninstalled, close and re-open Streamlabs Desktop, then go into Settings > General > Configure Default Devices > Make sure the webcam of your choice is selected.

(I will mention that after you're able to get resolution #2 completed in full you can reinstall the VTuber software)

If these steps don't help, you can also try performing a clean installation of your GPU drivers and we have this guide to help with that process: https://streamlabs.com/content-hub/post/clean-install-of-graphics-driver-tutorial

[gritty isle]

Well, hmmmmmm.

@somber sun Do you perhaps have Windows 10 N edtion?

[somber sun]

@gritty isle how do i check that

[gritty isle]

Press Command-R then type winver in the box and click OK. Screen shot the bo that comes up.

[somber sun]

windows 11

[gritty isle]

Not Windows 11 N?

[gritty isle]

Thanks for confirming that. At this point it appears your ISP is perhaps the issue, you'll need to reach out to your ISP and tell them you're trying to live stream to Twitch and you cannot connect to their ingest servers. Might take a bit because some ISP's hear the word 'streaming' and think you're trying to watch Netflix, which obviously you're not.

[unreal walrus]

Hey all. I'm having trouble using game capture on Sea of Thieves. If there's anyone that could help me with that specific situation I'd gladly appreciate it. 🙂 Feel free to DM me if you can help!

[somber sun]

@gritty isle so the weird part is i have another pc in same house that can stream so it isnt internet

[gritty isle]

They can live stream or just watch videos?

[somber sun]

@gritty isle they can live stream

[gritty isle]

On your PC, in Streamlabs Desktop, go to Settings -> Support and upload the diagnostic report then paste here the code it gives you. I can have the staff check to see they can spot any issues with your configuration.

[gritty isle]

First, please restart your computer.

After restarting, go to the search in Windows (found in the bottom left via the Search bar) or by clicking opening the Start menu.

Search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a large number of files (https://i.imgur.com/MRoEYJT.png). Disregard these and open only the ProgramData folder

Then you should see the obs-studio-hook folder there (it will be highlighted if you searched correctly). Please delete this folder, then open Streamlabs Desktop as an administrator and try Game Capture once more.

[somber sun]

@gritty isle Diagnostic report when clicked is just loading hasnt given a code yet

[gritty isle]

Hmmmmm, okay.

[gritty isle]

Did it finish uploading? If it did, then just paste the code here as it places it into your copy buffer.

[somber sun]

@gritty isle still waiting for upload for some reason

1683755225-bb38d738-c179-4408-8b35-768fd615cd6b

[gritty isle]

Okay whew!

[somber sun]

@gritty isle that part was me i had to attempt to go live for it to find the problem

[gritty isle]

Okay give me a bit and maybe the report can assist us in spotting the problem.

[unreal walrus]

forgot to mention I have streamlabs obs not studio.

[gritty isle]

Yes, you should still have that folder.

[unreal walrus]

weird, doesnt exist for me

[gritty isle]

@somber sun in Streamlabs Desktop, please go to Settings -> Advanced -> Network -> Bind to IP and select the IP address for your PC and screen shot that then click Done and try to go live. The report shows that its still set for Default.

[gritty isle]

Okay, thanks for trying. Are you using Game Capture or another capture method to try and capture Sea of Thieves?

[somber sun]

@gritty isle 1683755994-0c45be07-40aa-4cb4-8c3c-5204f4a0d787

[sonic hazel]

Nooo not the pig

Wait this is community support channel
Sorry

[gritty isle]

Can you screen shot that setting please?

[somber sun]

you want me to post my ip?

[unreal walrus]

First I tried Game Capture, all it shows is a black screen. Then I tried Window Capture but doesn't give me an option for sea of thieves. ONly one that works is display capture.

[gritty isle]

Its natted so not publicly accessible. Just need to confirm that its set. I can delete the screen shot once I see it.

And can you go live now or still same error @somber sun ?

[gritty isle]

In Game Capture, go to the Mode drop down and try the specific window option and choose Sea of Thieves and see if that works.

[somber sun]

Same error and my ip is very visible in this setting

[gritty isle]

All righty. Hang on.

[unreal walrus]

yea, I've tried selecting specific window within game capture. Shows sea of thieves as an option but still leaves it as a black screen.

[gritty isle]

All righty, thanks for confirming that. Sea of Thieves can be a pain to capture sometimes. Let me see what else we can try.

Thanks!

[somber sun]

@gritty isle yup so that isnt it

[gritty isle]

Okay close your game, close streamlabs OBS, relaunch Streamlabs OBS as admin then delete your game capture, after deleting your game capture source open Sea of Thieves back up and add back your game capture source then use capture specific window to check.

[gritty isle]

Yeah, there's nothing else I can suggest. I'd reach out to your ISP at this point.

[somber sun]

@gritty isle i just dont understand why a different pc can stream on same internet but mine cant?

[gritty isle]

Yeah, me either. They staff are just as perplexed and don't have any more ideas. You could try power cycling the cable modem again.

And just to verify, this PC is able to access the Internet, like you can launch a web browser and go to YouTube and you can watch videos?

[random basin]

Have you tried to flush your dns?

On the taskbar search, type "Command Prompt."
Right click on Command Prompt and press "run as administrator."
When asked whether to allow Command Prompt to make changes to your computer, select Yes.
Open Command Prompt.
Type the command ipconfig /flushdns then press enter.

[unreal walrus]

Ok so that didn’t work. I decided to uninstall streamlabs and redownload it but in a different location. Now it’s under C:\Program Files - streamlabs obs. And it appears to be working.

[gritty isle]

@somber sun We also would suggest installing the latest driver for your LAN adapter and see if that helps. Windows might have loaded an older one that isn't compatible.

[gritty isle]

Okay, great. Glad you got it sorted! Best to keep Streamlabs Desktop on your C drive.

[gritty isle]

We've had them shut down and power cycle the cable modem so that should have flushed their DNS.

[unreal walrus]

It was on my c drive but for some reason having it in the program files folder is what made the difference

[sturdy anchor]

I spoke earlier but I believe I got lost in someone else's support, so now that things have calmed down chat wise, I'll resend my support request- sorry if this is against rules.

I've been having some trouble with getting my desktop audio to work. I've tried many videos across YouTube to no avail and it's really starting to frustrate me. I use a USB wireless headset, and I want to have the audio captured in there. It used to work all fine and nifty before, now it just doesn't work anymore. It seems to work when I change my audio output to my monitor, but then I can't hear through my headphones and my mic would just pick up my monitor and create an echo. I've also tried reinstalling the program to no avail as well. Thanks for any help!

[wispy latch]

@sturdy anchor ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[neon crow]

@sturdy anchor you can ignore step 5 ^^

[sturdy anchor]

Already tried all those.

[analog sonnet]

looking for help setting up kick on my obs

[neon crow]

Including step 2?

[sturdy anchor]

Affirmative.

[neon crow]

Have you verified the redistributables are installed/repaired and restarted your pc after?

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[neon crow]

@analog sonnet ^^

[analog sonnet]

do i use authentication?

[neon crow]

You need a stream key from kick.

[neon crow]

https://help.kick.com/en/articles/7066931-how-to-stream-on-kick-com

[sturdy anchor]

I don't know what you mean redistributables, sorry haha.

[desert briar]

how do i stream on xbox when i try to it says i need to link a subscription

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[neon crow]

So you haven’t tried all of the steps in the bot message then. Please go back and verify each step has been completed

[desert briar]

any backends?

[sturdy anchor]

Oh the 4th one, I have that. I thought you meant something else sorry.

[gritty isle]

Can you clarify?

[desert briar]

any way to not pay for it and use it

[gritty isle]

No, sorry.

[desert briar]

Can you buy it for me once?

[gritty isle]

Sorry no.

[desert briar]

Please!?

[gritty isle]

Sorry.

[neon crow]

And what do your audio devices look like in your streamlabs desktop settings?

[desert briar]

Please man its hard lately and the only way to get money right now is streaming i promise you i will get you later on with something

[gritty isle]

No, sorry. It’s just something we’re not permitted to do.

[desert briar]

Dms

[honest mauve]

merch order question. i placed an order and after putting in my CC information, the State field for shipping switched to Armed Forces. is there an easy way to fix without having to cancel the order?

[neon crow]

That would be a ticket

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Last link

[honest mauve]

i thought so. thank you!

[neon crow]

We are good….but not merch order fixing good

Our powers don’t extend that far 🙂

[honest mauve]

i doubt that. just gotta believe in yourself! you can do it hahaha

[neon crow]

Yeah…not for that stuff we can’t 🙂

Most other things though…

[shadow meteor]

Why can’t I hear my guests on collab cam

Before I use collab cam it works fine then after collab cam my mic stops working and I can’t hear them

[neon crow]

Let's have you create a ticket

[wispy latch]

@sturdy anchor If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

https://streamlabs.com/content-hub/post/how-to-use-streamlabs-desktop-collab-cam

[shadow meteor]

Thank you I submitted a ticket for some reason there is always something wrong with my audio when I fix one thing something else is broken

[acoustic sail]

I'm crying

Can I get unblocked?

Please

[gritty isle]

You’d have to reach out the platform. There nothing we can about that.

[spare relic]

Question: How to setup ALT as my push to talk keybind? The settings dont register ALT

[iron creek]

Isnt their any way to download stream labs on ubuntu 20 ?

[gritty isle]

Streamlabs Desktop is not available for Linux, sorry.

[neon crow]

I don’t believe the ALT key can be used as a keybind by itself. You’d need a modifier key in addition to alt

[spare relic]

well this is deal breaker for me. ALT is muscle memory. Thanks for reply

[neon crow]

It’s a windows system key by default. Games can get away with using ALT as a keybind because they disable the ALT menu in the application.

[spare relic]

discord lets me use ALT

[neon crow]

Are you running streamlabs desktop as Administrator? You’re right-clicking the shortcut and selecting “Run as Administrator”? That could be one reason it doesn’t recognize it?

[spare relic]

just tried running as Admin. No change. is there a way to disable it as system key and make it normal modifier key?

[neon crow]

Don’t know. You can create a ticket and ask.

[wispy latch]

@spare relic If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Last link ^^^

[knotty delta]

Help pls

[spare relic]

done. Thanks again for your help

[mental cave]

#technical-support i have been trying to log in to my youtube but when i click on the YT icon nothing happens

although the buttons for FB and trovo is working fine

[wide flame]

Hi guys, Literally have tired everything else, but I'm trying to link my twitch on the desktop version, and I click it and nothing pops up to give me to option to sign in, I've logged out, change my stream key all that, helllp

[livid bear]

Hello, sorry I have a problem and I don't know how to fix it
It's like this: I have my twitch alerts made with the streamlabs page set to obs
the basic alerts work fine when testing them and when they donate or follow me they sound good.
But when putting the alerts with variations
For example 1 bit or 50 bits with different alerts
the basic looks good
And the variation is seen without text and if I remove the animation of appearing and disappearing it begins to play infinitely but the text does appear
Not how to solve this happens to me with ALL the variants
Please help

Please I don't know how to fix this and I need to have my alerts correctly today they donated to me and I had this problem live

[rich aspen]

it is supposed to open a new window in the browser to confirm your login credentials, switch your browser of preference because it may block external popups as a protective measure, pictures for instructions

after you are done you can change your browser back to the one you prefer

quick question about navigating the settings, I have been googling, looking through the settings and trying what I can to:
Make the Stream Output or Live display on the Second Monitor the same way it would on the stream but before it airs the right screen from what I show now, since you can't force alerts to play on the Main screen (if you can please tell me how I'm so tired of searching for a solution)

[wide flame]

Ohhhh this make sense. Cause I use Firefox

[winter vigil]

Is there a way to share my settings configuration with somebody else? Like copy paste it somehow

[desert briar]

trying to connect my paypal to streamlabs paypal lite but its been saying this for 2 days any help?

[high holly]

hi my preview screen keeps freezing

any help please

when i try and delete my cache and tr start i all so get this message

can some one please help me

[livid bear]

pls

[desert briar]

Hi everyone, I'm attempting to add a custom overlay from Tracker.gg to my Streamlabs Console scene, but when I try to save the scene, I get an error stating "Not Allowed". Does anyone know how to fix this?

[outer jay]

Hey guys, I was streaming yesterday and had my collab cam disconnect twice. Once the guest could just rejoin but the send time we actually had to restart the stream for them to be able to rejoin. Does anyone know what the issue could be? I've had the same issue with multiple different guests from around the world. I was considering paying for Streamlabs Ultra to get more guests but if it keeps disconnecting like this then I'm a lot more hesitant 😅

[ruby raft]

hi

i have used streamlabs before with my yt account that i have been streaming with

now i downloaded it again and logged in but i cant submit my stream key

whats wrong?

do i have to wait or what?

(im using the free version)

https://prnt.sc/9Fmib3lJiNlt

[gritty isle]

Streamlabs Desktop automatically reads your stream key from your YouTube channel. You don’t have to manually add it.

[knotty delta]

this is the problem no audio input sound.. pls help

[high holly]

Hi can so.e reply to my message I put I earlier please and thank you

[gritty isle]

You should never delete your cache unless directed to do so by a Streamlabs Volunteer or Streamlabs Staff member. To resolve the Java error, please reboot your PC then download a fresh Streamlabs Desktop installer from the Streamlabs web site. Then run the installer as administrator and at the end of the installer, don’t let it launch Streamlabs Desktop, rather just quit the installer and then reboot your PC again. Once your PC, is back up, launch Streamlabs Desktop as administrator.

[high holly]

Ok

I'll give it a go

[ruby raft]

when i start my stream on streamlabs, it doesnt start it on yt

[gritty isle]

And the Jets TFM channel the correct YouTube channel.

[ruby raft]

yes

im in the stream menu on my yt acc and it waits for streaming program to start but when i start the stream on the streaming program, it doesnt start on youtube

i remember last time i tried to start streaming, i had to add the yt stream key to the streamlabs before i was able to stream manually trough the streamlabs settings

[gritty isle]

What happens when you click the Go Live button?

[ruby raft]

well it just opens this https://prnt.sc/EOGYEcD5KGIJ

do i have to put the yt stream name correctly on that?

cuz if yes, then thats why it doesnt start

[high holly]

try loging out and logging back in

[ruby raft]

done

[high holly]

try unlinking your youtube account and relink it back

[gritty isle]

No, don’t do that.

[gritty isle]

That should be fine. What happens if you click Confirm & Go Live?

[ruby raft]

it starts the streamlabs stream but nothing happens on the youtube stream

its still waiting for me to start stream on streaming program even i already did

[gritty isle]

You see that in your YouTube Studio?

[ruby raft]

nothing happens in yt studio

i will try and show you how it looks

[gritty isle]

Thanks! That will help.

[ruby raft]

https://prnt.sc/Z260GrCWx59p

[gritty isle]

And that's the YouTube Studio for your Jets TFM channel?

[ruby raft]

yes

u can see the chat bottom right corner

the yellow name

[gritty isle]

Right. Okay, let's check something. If you go to your YouTube Dashboard https://studio.youtube.com/, click Content and then click Live, do you have any *Upcoming live streams?

If you have any or many Upcoming live streams, then end your stream in Streamlabs Desktop, then back over in YouTube Studio, delete all the upcoming live streams, then log out in Streamlabs Desktop and quit it, wait a few minutes, launch Streamlabs Desktop, log back in, and try to go live again. @ruby raft

[twin marlin]

I got all my alerts reset to default on its own .. ! any way to revert them back ?

[ruby raft]

hmm this is weird asf

i seem to have live on

but its weird cuz now it doesnt matter how i name my live on youtube, all that matters is what i wrote to my stream details on streamlabs

before it was other way

well ok, thanks for help

[gritty isle]

You're welcome. If you want to go live with the event you set up in YouTube Studio, then you should be able to select that event in the drop down.

[ruby raft]

oh okay

[gritty isle]

Otherwise Streamlabs Desktop will create a new event to go live with.

YouTube can sometimes be confusing. 😉

[high holly]

it still giving me java erro

what update is streamlabs on

[trail rampart]

Hi everyone. Subscriber counter on streamlabs hasn’t worked correctly in months. It counts only some gifted subs and it seems to be rather random. How do I fix this?

[summer garnet]

Hellos! Had a question about Cloudbot functionality. Is it possible to have a command called on a timer, or to build a custom !addpoints command? Or is that only really available for the Chatbot?

[molten night]

Hello,

I need help connecting my Blue Yeti Mic to Streamlabs so I can have people hear me talk on Twitch while streaming. Can someone please personally send me a message and help me figure this out please? I will check the message later, because I am heading to work right now.

[eternal hill]

hi, i changed my sw from windows 11 to windows 10 but now when streamlabs is on it makes yellow borders to captured app. is there any way to fix this?

[lunar moon]

Hello, when adding a new video capture device my Logitech Streamcam does not produce any video. I've "deactivated" and "activated" unplugged/re-plugged, and restarted my computer. However the issue is not with the webcam as I am able to get feedback on the logi app. Any advice on how to fix this? Thank you in advance!

[placid relic]

Sooooo streamlabs why are all my sounds gone from every alert box on every platform I made

Can't even change the sounds either they're not saved

Not renewing my ultra 😑 went a lot of work into getting all those alerts done with all different sounds and gifs.. fix it streamlabs!!

[gritty isle]

Can you check to see if you have multiple widget themes and the wrong one is selected: https://streamlabs.com/dashboard#/widgetthemes?

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[placid relic]

i dont it just stopped half way my stream and was working fine before

[gritty isle]

I'm hearing there was a small issues earlier that is now resolved. Can you check you alert setup and see if your alert sounds are there as you expect?

[placid relic]

it indeed was set to default but import was still on my old one yet it used the default.. thank god i didnt lose all that thank you

[gritty isle]

You’re welcome.

[thorn hazel]

hey, when you say abr what do you mean? i see cbr cqp vbr and lossless

nvm i see now, that shows up with x264

[queen atlas]

Hello. Yesterday when I was live my recent events were not updating, nor alerts going off. I had a resub and bits donated, but got nothing. I tried signing in and out already, but they still aren't on the recent events list today. Can anyone guide me?

Been using SLOBS for years, not new to this

Can anyone help me?

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly all the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[queen atlas]

Thank you very much for your help! If I have any further problems I'll let you know.

[gritty isle]

You’re welcome!

[median frigate]

Hi, i am trying to setup my follower alert on stream labs but for some reason, i cant see the Neither the Follower Neither the Subscriber Tab in the Alert Box configuration menu... can someone help me?

(Print displaying the problem: It Just shows General Configurations, Donations, Products and Streamlabs Ultra gift, but it doesnt show the Follower or Subscriber Tab)

[spare zephyr]

Yes no enought alerts on streamlabs... :/

[full prism]

The alertbox sound source is not showing up in the main mixer, I have to pull up the advanced audio settings to change the volume of it. Is there a way to make it show up in the main mixer?

[gritty isle]

Enable the option Control Audio via OBS on the Source tab in the properties.

[full prism]

thank you thank you!

[gritty isle]

You’re welcome!

[cloud horizon]

Hey, so I'm having a issue after I unplugged my el gato from my laptop for a week when I went out of town. So everything else works but it won't display video... I can change things in my elgato and it adjust stuff on my tv but it will not show on streamlabs. I'm pretty new to all this and don't know how to work a pc that much as I stuck to a console my whole life. I just use the laptop to stream off of.

[shadow meteor]

When I do collab cam, it no longer picks up the audio from my mic and I can’t hear the person on the collab cam. Why would it do this

[desert briar]

Hello, I have a quick question, could someone on the team or someone with experience receiving tips help me out?

[bright tapir]

How do I use this to add overlays to my ps5 twitch stream? Is it not compatible and if not what are some alternatives. Trying to import an overlay file

[proud locust]

Hey guys! Sorry that this is long-winded. But I haven't been able to find an answer anywhere.
Wondering if anyone else has encountered similar issues, and how they fixed it. So, sometimes with older games Streamlabs display capture doesn't pick up the whole display at all. It only picks up a tiny window (the game's OG resolution), which when you tab out of the game, it reverts to picking up your entire display. Usually I get around this with a crop filtre, no biggy.

But I've encountered a new issue of display capture not actually capturing my windows display at all, but instead only capturing one of the game's run windows that's completely black (and sandwiched in the middle) when I tab into it. Game capture won't work at all with this particular file as it causes all of the capture and game to lag like a slideshow.
Is there any way to make it actually capture my entire window? I'm at my wit's end

[uneven lily]

I want to cancel my subscription but I can't seem to log in from my email to do so. Can you please help me

[desert briar]

Hey guys, I am trying to stream on the console version, but it says I need to link to a subscription ? I have the ultra subscription bt it doesnt let me

[white stirrup]

Hello! I have ultra and have been trying to stream on yt and twitch. When I stream to both, my twitch is black screen and says offline but live on my pfp. YouTube stream is fine. But when I stream to just twitch, it’s fine. Any tips? I tried everything and also looked it up - nothin

[desert briar]

Hey does streamlab cost money

[wispy latch]

The support team is in another castle

Don't worry! We will be back soon ( ~ 1 hour). Rescuing Kevin is all in a day's work.

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[gritty isle]

Your bitrate is probably too high. The bitrate maximum for Twitch is 6000. Anything higher will result in what you experienced.

[gritty isle]

No, Streamlabs Desktop and all of the widgets are completely free. Streamlabs Console though is a subscription service.

[desert briar]

Yeah that makes sense, cheers 🥂 had over 3000 on the stream yesterday so I really appreciate y’all

[gritty isle]

You’re welcome. Thank you for being an Streamlabs Ultra subscriber.

[lean egret]

hey all
Quick question:
I cant seem to be able to have an .mp4 file play within a scene
context:
loading up a be right back scene with a short video playing within that scene but no audio is coming through default audio
I have changed the monitoring from off to both monitor only (mute off) and monitor input and output but neither works
any ideas?