technical-support

[misty gull]

That’s what I’m talking about

[neon crow]

That’s a twitch setting. That isn’t done inside streamlabs at all.

[misty gull]

Okay

What is the setting called

[neon crow]

I do not know. I would suggest digging around in your creator dashboard on Twitch. I believe it’s there somewhere.

[misty gull]

Okay I’m digging around

[cerulean linden]

@misty gull I may be able to help whats your issue?

[vale bone]

Hello Team
Is this the right place for technical queries ?
Unable to make payments for crossclip !

[misty gull]

I’m trying to find a setting where it’s like this

[cerulean linden]

#support-info is the place where you ask that

[misty gull]

With the live

[gritty isle]

For technical support, yes. But alas for payment issues, you'll need to submit a ticket: https://support.streamlabs.com/hc/en-us/requests/new We can't support payment issues in discord due to the privacy and security of your confidential information. The ticket system allows to you to securely work with the team to troubleshoot the issue with your payment.

[vale bone]

strange! does not allow me to type anything there !!

[misty gull]

Same

[vale bone]

thank you

[gritty isle]

Yes, the permission on that channel do not allow posts. Its just an informational channel.

[cerulean linden]

what platform are you on for streaming?

[gritty isle]

You're welcome.

[misty gull]

Twitch

[cerulean linden]

try loging in and out

[misty gull]

I’m trying to get the live

Where small streamers are live

[neon crow]

https://help.twitch.tv/s/article/how-to-use-host-mode?language=en_US

[cerulean linden]

send me a screenshot

[misty gull]

It’s in the chat

[gritty isle]

Hosting on Twitch was depreciated last year. 😉 Its no longer available.

[neon crow]

They never updated the link, just replaced the article…but it’s what they are looking for

[cerulean linden]

idk than

[gritty isle]

Do they mean suggested channels? That would on Twitch, Settings -> Channel -> Featured Content.

[inner river]

any idea why my mini feed wont update 😦

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[cerulean linden]

idk @gritty isle

[inner river]

i tried that hoping it works!

[misty gull]

I found what I was looking for it was simple

[gritty isle]

Let me know when you've logged back in in Streamlabs Desktop with your Twitch account and I can follow as a verification.

[strong cipher]

Hello good afternoon, would anyone have an idea why my minisource does not update? I get notifications from 1 month ago, and they subscribed these days and nothing appears

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[desert briar]

Hey! So I changed my Twitch name and I've managed to change everything apart from on Streamlabs creator site it won't allow me to delete my old name link or revert it to the original streamlabs version any help?

For context this is what I'm referring too. I don't want my old name linked.

[gritty isle]

Hey there! I see you have Streamlabs Ultra so hop over to #ultra-support for assistance.

[strong cipher]

After completing the steps, what should I do? I get no events to display

[gritty isle]

Have you logged back in in Streamlabs Desktop with your Twitch account?

[strong cipher]

Yes

[cerulean linden]

could be something on twitchs

[gritty isle]

Okay, thanks for confirming that. Now please navigate to the scene where your have the Alert Box widget and let me know your Twitch channel; the Twitch channel on your Discord profile isn't valid.

[cerulean linden]

it wont be now they have renamed there channel

[gritty isle]

I'm assisting them, thanks.

[cerulean linden]

i know just letting you know

[strong cipher]

Oh, yes, my twitch channel is : ariawintermint_ . I got to changing the name of the channel by taking out a _

[cerulean linden]

oh ok

[gritty isle]

Oh I understand that, don't worry. I just don't know what everyone has renamed their channel to and often their Discord profiles aren't updated.

[cloud haven]

Hi , I a have a setup with my Xbox ,my dell laptop, and my microphone is connected to an audio interface, which is connected to the computer. Everything is set up on Streamlabs, but I see that my game audio doesn’t work. I have a 4K capture card because I can’t afford an Elegato capture card. When I unplug my headset off my controller and plug it into the 4K capture card. The audio pops up, but I can’t talk to friends without my headphones. I even try to connect another headset to the capture card but the audio still doesn’t pop up.

[cerulean linden]

@gritty isle can I help with this one?

[gritty isle]

Thank you for confirming that. I'll be following you now. Do you have Streamlabs Desktop running and in the scene with the Alert Box? You don't need to be live for this.

[cerulean linden]

could be your xbox settings

[gritty isle]

Its community support; any member can assist if they are able and have good knowledge of the setup or issue.

[cerulean linden]

im good with microsoft products

[strong cipher]

Yes, I have, but before that. Do I have to have the streamlabs connection with twitch again? Since you previously asked me to disconnect

[cerulean linden]

@cloud haven

[cloud haven]

I’m not sure what settings. I already changed my audio to headphones and speaker in my Xbox settings

[cerulean linden]

what xbox do you have?

[cloud haven]

One s

[gritty isle]

Yes. When you logged back in, that re-establishes the connection. You Mini Feed shouldn't be blank. So let's double check things. Please go here https://www.twitch.tv/settings/connections and scroll down to the bottom and tell me how long Streamlabs has been connected; it will be under Other Connections.

[cloud haven]

Xbox one s

[cerulean linden]

ok have you tried restarting it?

[cloud haven]

Restarting what , the Xbox. If so yes I’ve turned off my Xbox yesterday and today it still hasn’t worked

[strong cipher]

I am seeing that it appears that I have been connected for 2 months

[cloud haven]

I haven’t restarted my computer though

[cerulean linden]

let me email my freind who works at microsoft real quick

[gritty isle]

Then it wasn't disconnected. You missed a step in the guide. Please go through the guide again https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account.

You likely missed this step:

[neon crow]

You’re having an issue capturing party chat on your Xbox?

[cloud haven]

No I’m having trouble getting game audio

[gritty isle]

Streamlabs Dashboard is the old name. Click Disconnect on Streamlabs. @strong cipher

[strong cipher]

Everything is ready. It should already be.

[gritty isle]

Okay now log back in in Streamlabs Desktop with your Twitch account.

[strong cipher]

Okay, ready.

[gritty isle]

I followed. Did you see the alert and did your Mini Feed update?

[gritty isle]

So your Mini Feed is still blank?

[strong cipher]

In the minisource it still does not appear who followed me, I got the alert, but in the minisource it does not appear

[gritty isle]

Were you logged in Streamlabs Desktop when you disconnected Streamlabs in Twitch?

[strong cipher]

No, No, I disconnected everything before disconnecting from twitch

I have restarted the application again and logged in as administrator and I already get

[gritty isle]

Then your Mini Feed should not be blank.

[gritty isle]

Oh there we go.

[strong cipher]

I'll see if it continues to work like this, I should test it again, thank you very much Rufus, if I have any problems again, I'll come and comment on it.

[gritty isle]

You should be good to go.

[gritty isle]

You're welcome!

[strong cipher]

10/10

[unkempt shale]

anyone having issues with chatbot in twitch chat? It's not responding to commands. I've shut it off and on again twice now.

[humble condor]

My cloudbot is not working and it appears others are having an issue. Anyone know of a global ticket/case on this?

[gritty isle]

Generate new tokens for your streamer, bot, and Streamlabs account. Also make sure that the bot account is a moderator on your streamer account. And make sure you've updated to the .78 version.

[gritty isle]

I'm not aware of any issue with Cloudbot currently. Let me check with the staff.

[unkempt shale]

What do you mean new todans?

tokens

[serene bobcat]

The streamer im modding for is having issues all commands ect have stopped working

On twitch

[gritty isle]

You're using Streamlabs Chatbot, right? https://streamlabs.com/desktop-chatbot

[humble condor]

Thanks Rufus. I'm using OBS, but no commands, timers, or loyalty points. Haven't tried notifications, but it just stopped a few minutes ago

[unkempt shale]

Yes Rufus

all the timers stopped working too

Everything was fine 30 minutes ago

[proper totem]

We are currently investigating this!

[alpine night]

Yup - bot is down

[gritty isle]

Then hop over to the Streamlabs Chatbot discord for further assistance. There's an invite link in the #rules channel.

[unkempt shale]

ok, thank you!

[gritty isle]

Ah, there we go. Thank you @proper totem!

[proper totem]

No worries. I've added to #known-issues message

Chatbot may not be working as intended, including the bot not responding to commands, timers, etc.
Latest Update: 🛠️ Investigating 🛠️

[humble condor]

Notifications work still. just seems to be the cloudbot not posting in chat on Youtube

[thorny citrus]

I am having issues with Chatbot posting commands and timers on Twitch

[oblique birch]

My chatbox is having issues, I use youtube and it keeps freezing / not updating for long periods of time and I don't know why

[gritty isle]

@thorny citrus @oblique birch Yes, we're aware of this issue and its being investigated.

[oblique birch]

This has happened for at least 6 months, I don't know what to do

[gritty isle]

Its a #known-issues <#known-issues message> There's nothing you can do at your end.

[acoustic moth]

as rufus said, we can only wait till the issue is updated

the giveaway is pucked now lol

[humble condor]

Rufus Have they identified what to fix or are they still working on that?

[oblique birch]

Ohhh I see, thanks for the response

[gritty isle]

You're welcome.

[oblique birch]

I have been trying to fix this, at least I can stop going in circles lmao

[acoustic moth]

it is working now

[humble condor]

It's back up and working now

[acoustic moth]

lagging a little bit

[solar sedge]

hello im slovak

[proper totem]

Cloudbot should be back to 100% and is caught up. Thanks for your patience!

[neon crow]

Are you asking how to stream to YouTube?

[gritty isle]

Have you ever used Streamlabs before?

[vivid gulch]

does cloudbot automatically mod my stream if i enable it and make streamlabs a mod?

[gritty isle]

Yes. It does. < https://streamlabs.com/dashboard#/cloudbot/mod-tools>

Sorry, we don't have support for Cash App.

Okay, to get started, I'd suggest going to the Streamlabs web site and log in with your YouTube account. That will create your Streamlabs account and thus allow you to customize your streams. Then I'd check out our *Getting Started with Streamlabs Desktop guide: https://streamlabs.com/content-hub/post/getting-started-with-streamlabs-desktop

[cobalt glen]

Hello Guys!
I recently streamt for the first time for a long time again.
And i get Followers but it didnt showed up in the Mini Feed and i didnt get the notification but when i test the Widget it works any ideas? I tried to relog to reinstall nothing worked

[neon crow]

Please follow these steps here: #known-issues message
Please note that it will not populate retroactively and only new data will be displayed.

[bright hemlock]

hi, I want to stream games soon off my nintendo switch but I need some capture card for it. Evga xr1, I can't find it anywhere and it's really expensive. Does anyone know of a cheaper but better option that will def work

[neon crow]

Elgato has a few….

[cobalt glen]

can you follow me to try this ?

just to try you can unfollow me then

[neon crow]

Have you followed the above steps?

[cobalt glen]

yes

Okay ty, it worked

[neon crow]

Happy streaming

[cobalt glen]

You are genius ty

[tacit pier]

Hey guys i know this is nor streamlabs related but I have a problem.

I have 3 monitors I was just doing my thing on the computer and from one to the other moment my screen shuts off one by one. after rebooting the system only my left screen works. than i try to reboot again now the middelscreen only stays on. windows doesnt see the monitors as well what can i do?

[dull sinew]

Hi guys,

My streamlabs alerts and Recent events are working absolutely fine however my youtube data isn't synced in last 3 months. I was offline for couple of months and started streaming now. Got 3-4 subscribers in youtube however the data is not visible in Streamlabs Recent events. I am planning to buy Ultra for multistreaming however this issue is boggling me. Kindly help

[gritty isle]

This is due to a privacy setting on YouTube and cannot be 'fixed' inside Streamlabs.

By default, YouTube accounts have their subscriptions set to Private. This means if a someone subscribes to your channel, Streamlabs can't detect that subscription and thus won't alert you.

The subscriber (the person watching your live stream), would need to make the subscriptions Public before subscribing to your channel in order for Streamlabs to detect the event and alert you.

You can see this setting here: https://www.youtube.com/account_privacy

[winter vigil]

Any reason why my chatbox on Streamlabs bugs out after starting the stream? (It becomes all grey)
I read it somewhere else anyways but I was wondering

[slim kraken]

Hey all-- having trouble getting cloudbot to work (new at this) -- custom commands are responsive but default commands (ex. "!join" "!openqueue") return nothing** Bot is modded and in chat on twitch

[dull sinew]

Is this private by default for everyone? Or only to people who opted for it?

Are there any alternatives for these ?

[gritty isle]

The setting is Private by default.

So unless they change it, no way to detect subscriptions.

[craggy wigeon]

Hey everyone i'm new so hello! I need some help, my mini feed is not updating on the app and website and its not updating on my stream labels. any adivce?

[dull sinew]

Got it. Thank you so much

[gritty isle]

You're welcome.

[gritty isle]

The queue commands are dependent on some settings you have to make first: https://streamlabs.com/dashboard#/cloudbot/queue https://streamlabs.com/content-hub/post/how-to-use-timers-queue-and-quotes-in-streamlabs-desktop-cloudbot-101

[vivid gulch]

i tried downloading an intro and it downloaded all corrupted

[tropic sky]

everytime ive used ultra to multistream it has been extremely laggy on all platforms but when i stream to one platform the quality is fine, is their a fix to this because i thought that streamlabs multistreaming didnt take any extra resources?

[gritty isle]

Hop over to the #ultra-support channel for assistance with that.

[vivid gulch]

the color and everything is off

[slim kraken]

It's because I had opened it before I modded the bot.... closed queue and re-opened and now it works 🤣 ty ty ty for your help!

[gritty isle]

You're welcome!

[vivid gulch]

anyone know why my intro vid is downloading wrong?

[neon crow]

Where are you downloading it from?

[rancid sun]

how come i can't hear an specific audio source on my twitch VOD despite having all audio tracks enabled for that source? (others work fine)

[vivid gulch]

streamlabs website

[strange horizon]

Urgent: stream is at almost 0FPS not reaching common FPS (30)

[warm anchor]

Hello i kinda need help with appication audio capture

so it been fine but this happen few day ago

When i pick the window to youtube or any browser tabs it just became my another mic. Is there a way to fix this?

Pls help if anyone know, thank you so much!

[exotic lion]

I'm having trouble with discord video going blank when the tab isn't on screen. Any idea how to fix this? It's a new problem that's been happening for a week or so

[rustic dust]

Are you able to make your !heist happen automatically? I was trying to set it up in timers but !heist does not work and neither does {heist}

[sonic sentinel]

just wondering if theres any plan on integrating some type of rumble alerts in the future

[gritty isle]

No plans at this time.

[near pine]

My mini feed is workng for everything other than followers, it is like it doesn't know I am recieving followers, while OBS Studio registers followers just fine. I do not understand what is happening and would love to find a fix. The last time it actually showed a follower was 19 days ago.

[random basin]

Follow this steps please: #known-issues message

[near pine]

Fixed, thank you

[rain linden]

Does anyone know how to crop your camera?

[sonic sentinel]

thank you

[weak smelt]

Question how do you change your twitch server?

[slender token]

Hey friends - it's been a minute since I have streamed. I am trying to stream tonight. I cannot get my game audio from my console to come through on my stream. Help?

[neon crow]

Hold the Alt key and drag in from the middle of a side, the bottom, or top of the sizing box

[neon crow]

Capture card?

[gritty isle]

Settings -> Stream -> Custom Destination

[slender token]

Avermedia Live Gamer Portable 2 Plus

[neon crow]

Can you verify that the settings for your video capture device list the capture card as available and the device being captured for me?

[deep harbor]

Hi! Have problems with my quality on stream, have high settings on stramlabs such as bitrate etc, but my stream is still blurry. Neither CPU or GPU is at 100%.
Anyone who has more knowledge than me who wants to help me?

[wispy latch]

@deep harbor```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

Start by reading the articles linked for your platform ^^ they provide settings that have been tested by the platforms and will work with almost any PC

[exotic lion]

How about this?

[neon crow]

For that one, I will have you pop into #ultra-support and ask there 😉

I think I saw that one pop through while I was making dinner so I couldn’t reply 😦

[tall orbit]

J'ai besoin d'aide

Pour configurer guitar rig 6 a streamlabs

Please i need help

#support-info

[nova gate]

did i lock something on my obs ? im clicking on certain things like my webcam source and it will nto let me mvoe or resize it, but it is showing the bounding boxz

got it.

snap souirces to other sources was enabled. gg

[eager trout]

is there a way to prevent desktop audio from being heard through my USB microphone? I'm trying to comment on video while recording my voice but the recording is echoing because the mic is pickung up the audio coming through my speakers. For sources I have Audio Output capture for desktop sound and Audio Input capture for my Microphone.

I would still like to hear my desktop audio while I comment on the video.

[neon crow]

Set your audio output to your headphones instead of your speakers

[eager trout]

I would prefer to not wear headphones. Is there a way to not use headphones?

Like I see streamers like Hasan who play audio on their desktop and record using a USB mic and it sounds normal.

he doesnt wear headphones'

[neon crow]

Are you referring to HasanAbi?

[eager trout]

yes he streams on Twitch

[neon crow]

He is using a Shure SM7B

Not a USB mic

[eager trout]

So the Shure SM7B allows him to play desktop audio and not capture the sound through his mic?

[neon crow]

Because it is a dynamic microphone, yes.

[eager trout]

Ah ok. So its just not possible using a cheaper USB mic like the Tonor TC-2030 im using?

[neon crow]

It is not. You will need headphones.

[eager trout]

Ok thank you for the help.

[neon crow]

Anytime!

[wraith bane]

why i can't have support here i go to technical support just to tell me i do not have premision

[cold knot]

eyy SL fam! hope everyone is well. anyone know if the team is planning on updating SL Desktop with more features? or maybe updated feature sets to more mirror OBS? for those that want to stick with SL desktop, obviously.

[neon crow]

It appears you have a Streamlabs ultra subscription. You should be able to ask your question in #ultra-support and get a response there.

[neon crow]

Check out #476851860842610709

[still lagoon]

does anyone have a video to setup alerts on twitch with the liveu solo connect, need alerts to work outside whilst streaming

[neon crow]

Seeing as the liveu solo connect is simply a network device to make sure you have a network connection, you simply set up your alerts as you normally would.

[wraith bane]

thank you will do

[broken sigil]

Wasn't there a channel where people shared their awesome widgets and whatnot?

[neon crow]

You’re thinking of StreamElements discord I believe

[broken sigil]

That sounds accurate. Thank you!

[neon crow]

You’re welcome!

[sand condor]

i cnat get streamlabs obs to pickup minecraft, ive been looking around for guides, but ive already tried everything they have suggested, any ideas what i could be doing wrong?

[peak shard]

Hey guys! I have a chat widget on some of my scenes, but when I switch between them the chats are deleted and it restarts the chats. Is there any way to turn this off so the existing chats remain on the screen?

[main shale]

does streamlabs support iphone 13 pro hardware stabilization? and other smartphones Is it possible to change the settings in streamlabs that are available in the default camera?

[cerulean linden]

idk]

[wispy latch]

@wind swan
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[west jackal]

My Streamlabs Mini feed is not updating any help ?^^

[iron field]

Hi @west jackal, have you tried the steps shown here?

#known-issues message

Fixed the issue for me in the past

i cnat get streamlabs obs to pickup

[west jackal]

@iron field thank you for your answer. I tried it and it still dont work..

[iron field]

My Streamlabs Mini feed is not updating

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[eager fractal]

my website domain isnt working

help please

[gritty isle]

I see you have an active Streamlabs Ultra subscription, thank you! For assistance with your domain, please hop over to the #ultra-support.

[neon crow]

Yes

[earnest karma]

how to change my stream quality?

[neon crow]

Output settings is where you can tweak the settings for your stream quality.

[earnest karma]

where?

[gritty isle]

Settings -> Output

But I see you’re live, you’ll have to end the stream to change some settings like bitrate.

[earnest karma]

where can i change the quality to 1080p 60?

[cerulean linden]

video

[earnest karma]

wich one?

[cerulean linden]

output scaled

[earnest karma]

if i stream the amx i can put is 720p60

[cerulean linden]

hi @gritty isle can you help me please

[cerulean linden]

oh

[neon crow]

This article walks you through how to configure your encoder settings https://streamlabs.com/content-hub/post/how-to-optimize-your-settings-for-streamlabs-desktop

[earnest karma]

but the qulity i have her eis higher rifght?

[cerulean linden]

yeah

[earnest karma]

so why does the qulity her enot is the same qquility on twitch?

[cerulean linden]

idk

[earnest karma]

on twitch quality is lower

[gritty isle]

Please don’t tag those Volunteers not actively assisting you. I actually have to leave shortly to take a friend to the airport so I’m not available right now.

[cerulean linden]

can someone help me sort out my sound beacuse it dosnt work

[gritty isle]

Setting -> Output, uncheck Enforce service encoder settings.

That option lets Twitch override your settings. 😉

[earnest karma]

ooooooh

[neon crow]

What exactly is the issue with your audio?

[earnest karma]

so now my quality should be higher?

thanks rufus

[cerulean linden]

I cant speak

[gritty isle]

Depends if you changed your Output Resolution or not.

[neon crow]

Your video settings indicate that your output to twitch is 1280x720, which is a lower resolution than 1920x1080. To change that you would need to stop your stream and change the output (scaled) resolution settings.

[neon crow]

Have you added your microphone as an audio device?

[cerulean linden]

yes its just very high pitch screeching

[neon crow]

And what kind of microphone do you have?

[cerulean linden]

internal

and a rode microphone

[neon crow]

And which one is listed as your audio device?

[cerulean linden]

rode

my ears

[neon crow]

Have you done this yet?

[wispy latch]

{1} Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[cerulean linden]

oh that fixed it thank you @neon crow

[peak shard]

Hey guys! I have a chat widget on some of my scenes, but when I switch between them the chats are deleted and it restarts the chats. Is there any way to turn this off so the existing chats remain on the screen?

[neon crow]

In the properties of the chatbox widget is there an option to refresh when scene becomes active?

[peak shard]

I will check it once I get home, thanks!

[earnest karma]

another question why does my game audio not get streamed?

you ony hear me not my game audio

[neon crow]

Make sure that your desktop audio device is the same as the device that your game audio is heard on.

[earnest karma]

wdym?

[neon crow]

Open streamlabs desktop settings, then click Audio on the left side. Make sure that your desktop audio is the same device as where your game audio is heard.

[golden vector]

Hello what could be the issue with SLOBS here ? I am recording not streaming. Is my recording lost?

[cerulean linden]

no your recoding is not lost

[golden vector]

How is possible to recover it?

[cerulean linden]

idk

[wispy latch]

@golden vector If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

@golden vector let’s go ahead and have you create a ticket. Let’s see if staff can assist you with your recording issue. Please use the link above to create a ticket.

[golden vector]

Awesome!! I will do that in a minute thanks! It seems the recording failed for some reasons and the video of the recording got corrupted but hopefully I can salvage it! It is the first time it happens over 250 recordings

[light stag]

Does anyone else have an issue with Resi 4 remake not showing up in the game capture? I can stream it in screen capture, but the issue with screen capture is that it goes over webcam and other widgets basically

[neon crow]

Move the capture source to the bottom of the source list

[desert briar]

hello I would like to know how to put the screen back in full screen?

[rustic junco]

omg after trying out resolve last time.. from yesterday stream the follow alert didnt work again

[light stag]

Holy thanks i can work with this now

[neon crow]

Which screen?

[rustic junco]

@gritty isle

[desert briar]

the screen back I want it in full screen

[gritty isle]

I’m out walking my dog. Please don’t ping me if I’m not actively assisting you. Thanks!

[neon crow]

Can you screenshot what you’re seeing?

[desert briar]

guys

[rustic junco]

can anyone else help me

[neon crow]

What issue are you having?

[earnest karma]

is it good lik this?

[rustic junco]

so last time i thoiught it got fixed cuz i followed the follow alert not working solution on streamlabs. but yesterday it happened again

[desert briar]

basically I want the screen that is displayed on my stream to be displayed on my screen but in full!!!!!

@neon crow

[neon crow]

You followed all of these steps in order? #known-issues message

[rustic junco]

yaaaa

[neon crow]

If that is the same audio device that windows is outputting to, then yes. If that is not the same device windows is using, I would change to that

[rustic junco]

last time rufus helped me and i thought it was fixed but yesterday it happened agian

[neon crow]

Right click the source in your list of sources, select transform, then select “Fit to screen”

[earnest karma]

how can i see what windows outputs?

[neon crow]

Click the windows start button > click Settings > sound

[rustic junco]

@neon crow

[desert briar]

no @neon crow

it's not that

[neon crow]

I’m thinking the next step would be to create a ticket if you have already done the above steps and the issue has recurred.

[earnest karma]

where is sound?

[neon crow]

You’re going to need to provide a screenshot or picture of what you’re seeing in order for me to understand better.

[rustic junco]

ohh ticket

[wispy latch]

@rustic junco If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[rustic junco]

or should i try the steps again

[desert briar]

I didn't know that screen there on the screen, completely like a game @neon crow

[neon crow]

If you’ve already done the steps and the issue was not resolved, a ticket would be next

[earnest karma]

is this the same?

[neon crow]

I don’t know what screen on screen you’re referring to as I cannot see what you are seeing.

[neon crow]

Change desktop audio to speakers just like windows has

[earnest karma]

ok

[earnest karma]

but thats my mic? or does it also effect game sounds?

[desert briar]

nn but please the screen broadcast live on my streamlabs well I want it to be full screen on my screen not on the stream screen since it is already (on my screen, on my computer) @neon crow

[neon crow]

Computers have inputs and outputs. Inputs are microphones, devices that allow sound to be heard by the computer. An output is a device that plays sound back from the computer like speakers or headphones. The desktop audio device is the device that is playing sounds that you listen to.
The mic/aux device should be your microphone.

I see that you’re using voicemod. I would recommend reading this article to get your setup working with voicemod. https://support.voicemod.net/hc/en-us/articles/360022113240-How-to-use-Voicemod-with-OBS-Streamlabs-xSplit-and-Twitch-Studio-

[neon crow]

I’m still not understanding. Are you trying to make the window you are capturing full-screen?

[desert briar]

you are very inteligent bro

[earnest karma]

11thanks it actually worked

thanks

[neon crow]

Anytime!

[neon crow]

Would you right-click your canvas area in the blank space between your sources and the other panels and select Create Projector > create projector output?

Is that the window you’re looking for @desert briar ?

[desert briar]

yes thnaks you bro after 8 question

[sullen matrix]

Hi guys! I'm trying to stream Honkai Star Rail (to YouTube), but whenever I start stream, I get disconnected from the game. My upload speed is 60 mb/s. This doesn't happen with other games. Anyone else have this problem or have any ideas?

I've tried window capture, game capture, and display capture and that made no difference. Also tried decreasing canvas resolution and switching to perfoemance instead of quality.

[plucky ravine]

selam canlı destege nasıl ulaşırım

[desert briar]

hello can someone help. Is it possible to rotate a picture less than 90°?

[wispy latch]

@sullen matrix Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[neon crow]

You are welcome to ask questions here. If you’d like to create a ticket you can create one here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

Nope, sorry.

[desert briar]

Okay thanks for the answer bro

[gritty isle]

You're welcome.

[sullen matrix]

My problem isn't the game not getting detected. My problem is the game losing connection when I stream it.

[desert briar]

Hello, I’ve been trying to add my personal PayPal account to streamlabs for my tipping page, however for the last 4 days I have been getting a error message saying try again later. Not impressed

[neon crow]

It could be related. I would try it and see. It could be the capture hook interfering

[sullen matrix]

Like I said I've tried running as administrator, game capture, window capture, and display capture it's all the same.

And capture specific window, auto, etc.

[neon crow]

And it only loses connection when you attempt to stream it? Does the game disconnect once streamlabs desktop opens or only when you click “go live”?

[gritty isle]

Please logout of the Streamlabs web site by clicking your PFP and select Logout. Then clear the cache in your web browser, restart your web browser, and try again, If you still receive that same error message, please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[desert briar]

Will clearing the cache remove my saved tabs?

[sullen matrix]

Only when I click "go live"

It doesn't happen with other games.

[gritty isle]

Shouldn't unless you choose that option. Sounds like you're perhaps using a browser on a mobile device, Safari perhaps?

[neon crow]

What is the bitrate set to in streamlabs desktop?

[sullen matrix]

6000

[desert briar]

Nope google chrome on my laptop

[plucky ravine]

canlı destek nerde ?

[gritty isle]

Please try a different browser, like Microsoft Edge. Google Chrome causes unexplained issues of late with the Streamlabs web site.

[plucky ravine]

There are live support sections.

[gritty isle]

If you have an active Streamlabs Ultra subscription or are a member of the Streamlabs All Stars Program, you can link your discord by following the instructions from the bot in the next post. 👇

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

Otherwise, this channel is where you can get technical support.

[neon crow]

Let’s have you create a ticket so someone can walk through with you. you can create a ticket via this link. https://support.streamlabs.com/hc/en-us/requests/new?

[plucky ravine]

canlı sport ulaşamıyorum

[desert briar]

Fine

[plucky ravine]

Your Subscription
Upgrade to Yıllık
Aylık Plan
/
$19,00 per month
Status
Canceled
/
Expired 26.04.2023

aylık ultra abonelik alamıyorum canlı destek te yok

[gritty isle]

You will need to submit a ticket for assistance with this as we cannot assist with payment issues in discord due to the privacy and security of your personal information. To submit a ticket, click here: https://support.streamlabs.com/hc/en-us/requests/new

[plucky ravine]

I can't get ultra pack

I opened a ticket, I need it now

[sullen matrix]

Yeah I made a ticket. Thank you

[tropic sky]

does anyone how to open stream dock?

[plucky ravine]

damn stream labs no payment no live support damn app

[gritty isle]

The Volunteers are not employees and thus we just don't have the access to assist with payment issues. Even the technical support staff don't have access to the payment information so they would have you submit a ticket as well.

[gritty isle]

Can you elaborate on that? Did you mean Stream Deck?

[plucky ravine]

damn ticket waste of time

[tropic sky]

i got the problem solved thx though

[gritty isle]

Glad you got it sorted out! 👋

[mint herald]

hello friends! i have an issue with my streamlabs bot (using the webpage dashboard, not the app)

I use the !hug command (/me hugs {target.name}), but in Twitch chat it doesn't show who initiates the command. It responds with this: "Streamlabs hugs target" instead of "Streamlabs: Jovani hugs target". Target name shows properly, but not the one making the command.

Disabled/enabled cloudbot, logged out/in from Streamlabs dashboard (webpage), removed/added Streamlabs as a mod on twitch, nothing worked =/

Anyone knows what might be the issue? Sorry for the long post, been looking since yesterday couldn't find a solution.

i basically tried also the template !hug command, but same issue.

[balmy swift]

Hey folks, I am hoping someone might be able to help me out with 2 problems I have been having on Streamlabs in the last week.

Suddenly, when I load the application some of my overlays are getting mixed up. Its pulling graphics/resources from one overlay and overwriting them onto other overlays they are not a part of. I am not sure if there is an issue with the cloud save or what, but I am having to rebuild parts of each of my overlays every time I boot the software.

Secondly, has anyone had an issue with cloudbot turning itself off for no reason?
Every couple streams or so its been turning itself off.

[gritty isle]

The {target.name} expects you top specify a target.

!hug @streamlabs

[mint herald]

yes i do specify a target. for example !hug @gritty isle ... it should say "Streamlabs: Jovani hugs Rufus. But it ignores my name... showing: Streamlabs hugs Rufus. Its like the "/me" part doesnt work.

[gritty isle]

Try this then as the response /me {user.name} hugs {target.name}

[mint herald]

That worked! It doesn't even need the /me part. Thanks so much. You're a savior. ❤️

[gritty isle]

You're welcome!

[mint herald]

!hug @gritty isle 😄

[gritty isle]

😊

[mint herald]

i will drink an extra beer for you on my stream tonight. Legend.

[gritty isle]

Word.

[mint herald]

😄 thanks again! later peeps! im late for the stream lololol. whooooooshhh disappears

[gritty isle]

For your overlay issue, I would create a new Scene Collection and then build your scenes and sources from scratch. Sounds like that current scene collection might have a corrupted scene or source.

For Cloudbot, please clear the cache in your web browser and make sure that streamlabs is a mod on your channel and that it has not been banned or muted.

[balmy swift]

So, go through and 1:1 remake all the collections and get rid of the older ones.
I can certainly give that a try. Will probably take me a couple days as there are 7 different collections.

For Cloudbot, I have tried clearing my cache and it is definitely a mod that has not been banned or muted. When it's turned on its working perfectly, it just randomly decides it doesn't want to be on anymore.

[rich idol]

evening. I'm just trying to setup cloudbot for Youtube, I've added the link to enable the bot in the youtube moderator, but cloudbot doesnt appear to be working

I can test by running a stream "unlisted" right?

[wispy latch]

@rich idol Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[rich idol]

not helpful as that is chatbot, im having issues with "cloudbot"

can anyone help with cloudbot from the streamlabs website?

[muted prairie]

ya whats up? what part is concerning ya?

also anyone know how to set up an overlay link for like a progress bar on my stream?

just @ me or reply to message

[rich idol]

it doesnt appear to be working

ive enabled the cloubot from the webpage

[muted prairie]

and none of ur commands work in chat?

[rich idol]

no none

[muted prairie]

have u set it as a moderator in ur yt chat?

[rich idol]

ive added the link here as it says on the cloudbot page

[muted prairie]

hmm that is odd..

[rich idol]

ive started a stream unlisted and tried some of the custom commands ive added, but nothing seems to be appearing

[muted prairie]

have u enabled the commands in the command hub?

[rich idol]

yes

[muted prairie]

hmm idk then sorry

[rich idol]

thx for trying

[muted prairie]

np

[rich idol]

im wondering if it needs to be set to a "public" stream

i obviously made it unlisted as it was only a test

[gritty isle]

Yes, Cloudbot will only connect to a Public stream.

[rich idol]

ahhhhh

thank you. I just wanted to test a few things out before the next live public stream

[gritty isle]

You're welcome.

[muted prairie]

anyone know how to set up an overlay link for like a progress bar on my stream? just @ me or reply to message

[onyx drum]

Hello! I notice that when using multi stream chat, YouTube and Facebook chatters seem to not appear after a few minutes and only twitch chatters will remain. My streamlabs is signed in through my twitch account but does anyone know the fix for this multi stream chat issue?

[neon crow]

What kind of progress bar?

Like a subscriber goal or tip goal?

[muted prairie]

like this for a chairty stream im doing

theres a link in the pic icropped out

[neon crow]

Check out this page: https://streamlabscharity.com

[muted prairie]

ya no im using an outside source lemme get it

[neon crow]

Tiltify is what it looks like?

[muted prairie]

just giving im using. i wanna do a subathon thing so however much people donate to the cause theres a goal they can win. but when i do it from https://www.justgiving.com/campaign/PlayinMay2023 i cant see who has donated how much so im doing my own so i can track it and do the rewards.

[neon crow]

There is not an integrated goal bar for that. I did check to see if the organization you were fundraising for was listed in streamlabs charity and unfortunately it is not. You will unfortunately need to use their overlays and alert widgets for your campaign.

[wispy latch]

@onyx drum If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[muted prairie]

oh gosh ok aha this is very new to me so i need all the resources i can get xD

i have my own themes as well that i designed that are just very basic xD

[hard epoch]

there is yellow border showing up when im gonna capture the window how can i make it disappear

[muted prairie]

i think ik what ur talking abotu can u send a ss so i can confirm my thinkings?

[gritty isle]

Yellow border is apart of Windows 10 capture hook, you can try using DXDGI for capture method within the Window source capture settings.

[fading gyro]

hi i'm looking to see if i can find an answer to this issue i'm having with the scene capture source - it's only capturing my entire monitor and won't switch to any other windows or monitors, just stays on my first monitor and shows everything there. i'm working on streamlabs for mac.

[neon crow]

You added a display capture or a window capture source?

[fading gyro]

window capture source

[neon crow]

The application has to be open before opening streamlabs desktop

[fading gyro]

the application/window is open before opening streamlabs. it only shows my first monitor even when clicking on the application/window

[neon crow]

Can you remove the window capture source and add a "Screen Capture Source" instead?

Let's see if that picks it up

@fading gyro any luck using a Screen Capture?

[fading gyro]

no, its the same result unfortunately.

[neon crow]

Can you verify for me that Streamlabs desktop has the correct Screen Recording permissions in System Settings > Privacy & Security > Screen Recording and also that it's listed in Accessibility?

Once you verify those permissions, please relaunch Streamlabs Desktop to ensure it pulls the new permissions and let's try that. If that doesn't work we will have you create a ticket.

[fading gyro]

okay i will check as soon as i can, i am no longer at my computer at the moment, and let you guys know. thank you for the help.

[neon crow]

Not a problem! Just pop back in once you have had a chance to check

[muted prairie]

where can i find the free themes that done use pro?

[gritty isle]

Enter Free in the Search box.

[muted prairie]

omg ty

[blissful rune]

all my vods are muted and idk why

[neon crow]

Does your twitch channel say why?

Usually one of two things happened:

1. You sent copyrighted audio to the vod track
2. you enabled the vod track but didn’t enable sources to send to the vod track.

[gritty isle]

You’re welcome!

[muted prairie]

if i was to download a song from my spotify premium account to play in the background of my intro/brb screen, how would i do that?

sorry ik i have a lot of questions i just wanna make sure this is perfect!

[gritty isle]

Use a media source but please make sure you have a license to use the track.

[muted prairie]

what if its copyyright free?

i was looking at this to make it into a media file on my computer

[feral swallow]

i’m having issues with media sources (mp4) disappearing from my screen when i go to resize it (i have a video of the issue too if that helps to see)

[feral swallow]

i believe if it’s copyright free you’d be fine, so just make sure the song is “royalty free music”

[muted prairie]

ya i got a band i have for that!

[feral swallow]

okie! as long as they’re good with it i don’t see why it would be copyrighted

[muted prairie]

❤️ ❤️

[muted prairie]

also just another question unrelated; can i make it so it makes a noise when a message comes thru on my chat?

[cinder yoke]

im having trouble streaming sea of thieves off the xbox app, any support?

[sly palm]

My streamlabs is having trouble linking to my Twitter. When the pop up appears to link my Twitter, I enter my info then it takes me to a google sign in. I sign into my Twitter account through google and it loads up my Twitter account, but it never links it to streamlabs.

[pastel pier]

I've been trying to set up my streamlabs for days now. My game capture device does not appear as a source. I've tried two different capture devices. Nothing pops up. Even tried using OBS instead, still nothing. Can ANYONE help me please? I've been googling and searching youtube for any answers and nothing comes up

This is what I see whenever I try to add a game capture device as a source :/ Any advice would be helpful

[desert briar]

When someone tries to donate to me, it says "something went wrong" later I tried to donate to myself and the problem is the same, how do I fix this please?

[hexed olive]

hi guys. so i have a bit of an issue - i hit the go lvie button do the set up and wait 1 or 2 minutes for the player playback, but the player doesnt receive my playback and the session icon says i am offline. Can i get some help?

[gritty isle]

Because of the way MacOS is designed, Game Capture is not available in Streamlabs Desktop on MacOS.

[feral swallow]

I FIGURED IT OUT- the video wasn't looping so that's why it would leave the screen

[pastel pier]

Thank you for the reply! I appreciate it! I'll try it on a PC and see if that works 🙂

[solar sun]

Hello. My stream was pixelated earlier. No lag spikes, just a quality issue even on 1080p. I haven't altered any settings for this to start happening.

[fading gyro]

sorry, latching on to this - does this apply to the screen capture source for macos too?
i was talking with @neon crow about it earlier - and i did check my privacy settings it is set up to be accessible and nothing changes.

[pastel pier]

When I was trying to get my game capture to work on my mac I tried out the screen capture as a source and that worked just fine for me so it is possible to do. What are you having troubles with?

[fading gyro]

basically just screen capture source. it only shows my primary monitor, i can click on the options and windows it's giving me but nothing changes, and it just shows my entire primary monitor. display captures work just fine, but screen capture specifically just doesn't do anything

[pastel pier]

@fading gyro Do you get anything that looks like this? Or is this what you're looking for and can't get to show up?

[fading gyro]

yes, that's exactly what i get but nothing actually changes to any of the windows even if they're open or on another monitor

[pastel pier]

So if you click on any of the options nothing happens?

[fading gyro]

yeah, exactly. it just show my primary monitor and everything on it.

[pastel pier]

I just tried changing it and it doesn't work for me either lmao

[pastel pier]

That's so weird

[fading gyro]

that's why im wondering if macos limits the screen capture too... i feel like ive used it in the past no problem

[pastel pier]

What is it exactly you're wanting to capture? There might be a workaround somewhere. Window capture works for me for other windows. You can create multiple and switch through them that way. It's more of a hassle, but it works

[pastel pier]

Does this work?

[fading gyro]

i think i just kept getting the same result that it was just showing my entire monitor earlier - i can't get streamlabs open because ny internet just crashed to check again just to be sure rip

i do appreciate the effort to help though!! thank you!!

[pastel pier]

For sure! Sorry I wasn't able to help you resolve it though. Hopefully you figure something out! 🙂

[storm kettle]

Hello everyone. I`ve been trying to add Cloudbot to my YT channel by copying and pasting the link and have a problem that it doesn't add in a right way - Its always added as the last part of the link. What am I doing wrong?

[vagrant quail]

hello, I am using cloudbot in my YT streams and disable emote protection in Mod Tools, but this cloudbot gives timeout of 5 min to my subscribers everytime when they use emoji in live chat.. Is there any solution???

[deep wren]

Has anyone figured out how to stream with an ultrawide monitor and not get black bars on the top and bottom? Ive read so many articles and tried so many options, still no luck.

[glacial wharf]

Is it possible to use a MacBook pro (2021, M1 Pro Chip) as Streaming-device while gaming on my windows machine?

[desert briar]

i need help going live on twich can someone help me

i am on macbook

[muted prairie]

what seems to be the issue?

[desert briar]

i am trying to go live on twich to do 1v1.lol

why

[muted prairie]

ya so just open up ur streamlabs and in bottom right it says go live

[desert briar]

this is what it shows

i don't see it

[muted prairie]

ur on the website u cant go live thru the website

[desert briar]

oh

[muted prairie]

gotta download streamlabs

[desert briar]

my bad

[muted prairie]

its ok

[desert briar]

how do i flip my cammra

[muted prairie]

i actually dont know i dont use a cam so

[fading gyro]

i feel like your best option might be a capture card and treating it like a console to link from the pc to the mac... but not sure if it would read like a console

[neon crow]

Right click webcam source > transform > flip horizontal

[neon crow]

Yes, assuming you have a capture card or are running NDI

[desert briar]

i got it @neon crow

shesh

[wispy latch]

@deep wren ```md

How to remove Black Bars from your stream

• In Windows Display Settings, you would need to make sure you have a 16:9 monitor resolution (Typically 1920x1080)
• In the game you're playing, you would want the render resolution to be 16:9 as well. (Basically matching info from above)
• In Streamlabs Desktop > Settings > Video > Base Resolution, that would also need to be 16:9 resolution (Same as above)

If any of those things are not being done, then your stream is not going to be true 16:9 and your game will have black bars.

• You can select the capture source in your sources list > right click it > transform > fit/stretch to screen, should help```

[rustic walrus]

Can anyone help me with my nite bot set up

[neon crow]

You are importing from nightbot or you are setting up nightbot to use on your stream?

[rustic walrus]

On stream

I'm new to all

[neon crow]

If you are setting up nightbot to use on your stream I would guide you to the nightbot instructions on their website.

[rustic walrus]

I'm on streamlabs ultra finally and made a bot I guess

[rustic walrus]

Okays

[desert briar]

idk what you said but i have no idea how to do that

[neon crow]

So you’re using cloudbot and not nightbot?

[wispy latch]

@rustic walrus

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[rustic walrus]

I want to use streamlabs cloudbout

[neon crow]

Do that step above to link it and then hop into #ultra-support

It will read your ultra subscription and then you can get assistance in that channel

[red bloom]

the twitch chat overlay for single moniter streamers isnt working

[neon crow]

When you say "isn't working" what are you experiencing?

[red bloom]

when i activate it, it doesnt show on screen while in a game

it only shows while not in a game

also, game capture shows a black screen to the audiance, only whole display capture works

[wispy latch]

@red bloom ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[neon crow]

@red bloom you're probably going to want to install the Runtimes at the first link, and then once they are installed reboot your PC.

[red bloom]

qq which problem should this be fixing?

also i aint seein any downloadd sources at the link\

[neon crow]

https://support.streamlabs.com/hc/en-us/articles/360043747254

[red bloom]

Visual C++ 2022 Redistributable [64bit]? just checking

[neon crow]

Yes

Once installed / repaired, then please reboot your PC and try again. Also make sure you have run all available windows updates as well

[fiery solstice]

hello guys i cancelled my streamlabs ultra membership after 1 hour of using it and i still didnt get any feedback about a refund
can u give me information about this pls ?

[red bloom]

i installed and rebooted but is repairing a seperate thing? and if so, can you walk me through it?

[neon crow]

If it was already installed it would have offered to repair it. Since it installed it means you don't need to repair.

[red bloom]

it didnt offer anything, so is there another problem?

[gritty isle]

Tickets are answered in the order they are received and we cannot offer an ETA. Payment issues, including refunds, cannot be handled in discord as we just don’t have access plus there the security and privacy of your billing details. Please wait on a response for your ticket.

[red bloom]

disregard this im not getting the black screen anymore

[neon crow]

Is the in-game overlay working as well?

[red bloom]

will check momentarily

[red bloom]

no it is not. it shows only while not in a fullscreen application, if i were to set the game to windowed mode it would work perfectly but i dont wanna have to do that

[crisp tartan]

hello
My stream labels doesn't update recent follower's name
I tried to restart the program, reinstalled, relogged in, etc but nothing works

[red bloom]

i would like to say that i appreciate your help so far orsuna, i wouldnt be able to stream at all without your help

[neon crow]

So full-screen overlay may not function… Game overlay works best in borderless window mode. As this is an experimental feature we are actively working to improve it over time.

[red bloom]

oh well, thanks anyway you absolute lad

https://tenor.com/view/gigachad-chad-gif-20773266

[neon crow]

Hi there. Would you mind following these steps for me and let me know when you’ve reached the “test follow” section? Note that past data will not update, only future data. #known-issues message

[feral ferry]

Hello, Does someone know how i can fix my delay on like 20 seconds? I have tried everything from youtube to friends without luck.

[crisp tartan]

yes i have reached test follow section

[sturdy forge]

Quick question why would streamlabs keep on crashing when I have just had the new pc and they said that everything was working fine

[red bloom]

borderless windowed mode has the same issue

[feral ferry]

does someone have an fix for this?

[neon crow]

Can you link your twitch channel to your discord? You should be able to do this by going to discord settings > connections.

[wispy latch]

@red bloom If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Let’s have you make a ticket using the above link.

[red bloom]

lol which link?\

[wispy latch]

@sturdy forge We have troubleshooting that covers everything crash-related here: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide

[red bloom]

why are there always two

[neon crow]

The one “submit a new ticket at”

[red bloom]

bottom one then, thanks

[neon crow]

When you say “delay” where are you seeing a delay? Is it while watching your stream?

[feral ferry]

Yes, Like then pepole watch my stream its like they here me 20 seconds after i say something or something, It depens very sometimes its 20 sometimes its 5 and stuff

[neon crow]

So you’re referring to the delay caused by the time it takes to transmit your stream to the platform, the time it takes to process your stream at the platform’s servers, and then the time to retransmit your stream to the viewers which is impacted by their internet connection?

[crisp tartan]

@neon crow i asked a friend to test, follow me while im live to see if the problem is on me or not
And the result is: stream labels only update the follower's name when I'm LIVE. So when I'm off-stream, it stops following up my follower list

[neon crow]

I believe that is the correct behavior. The cloudbot on the other hand does update when offline

Are you using the cloudbot?

[crisp tartan]

not yet

still confused a lot of stuff around being a new streamer so i'm slowly catching up

[elder vault]

Finally i found the discord is this bug a or no but when i click on this discord it trys to add bot

[feral ferry]

Yes, Like when i say an word on my stream it will like take up to from 10 - 20 seconds before they here me say it

[crisp tartan]

so the stream labels only updates most recent follower's name when i'm live

[noble stag]

My video was very pixelated when recording and my friend told me to change the bit-rate anyone help me with that

[neon crow]

That is how it will always be. That is the required time for network traffic to traverse the internet, be processed by the server, and then retransmitted to a viewer. There is absolutely nothing you can do about that because you are not sitting in a Twitch or YouTube datacenter on the same network switch in the rack as the ingest server.

[neon crow]

Correct.

[crisp tartan]

okay thank you for your time ^^

[feral ferry]

Oh ok, Its just sad that it will take so long time to make them here me and stuff but ok. Thanks!

[neon crow]

https://streamlabs.com/content-hub/post/how-to-record-on-streamlabs-desktop-best-settings

[red bloom]

i want to tell you something of note i found out about it while making the ticket, screenshots capture the in game overlay but it doesn't show on my moniter

[compact kindle]

Hi Folks,

I cannot access my settings anymore, did I get blocked from the specific DNS Arddess or something?
Please lemme know what's up and how to fix it.

I want to change my Twitch account and setup a PayPal Donate QR Code.

[wispy latch]

@compact kindle If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[noble stag]

why is my best common fps value 59.94

and I cannot go higher than 1080p

[calm marlin]

Recording quality is blurry and low res and the forums aren't helping.

[wet jasper]

When will iOS widgets will be available?

[gritty isle]

That's due to the way iOS is designed. Apple doesn't allow application to overlay when capturing the screen. The widgets are only available when using the cameras with iOS.

[wet jasper]

I’m not a developer but I know little bit that iOS is designed different but there are some apps with this overlay function but they are paid or with watermark.

[compact kindle]

You cán Twitch stream with iOS

[short python]

Can somebody help please? My mini feed is not updating and my stream alerts is not working. Ive tried logging out and logging back in, ive tried uninstalling the app and reinstalling as admin. Im not sure what else i can do

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[short python]

i will try this out. thank you!

[split topaz]

when i try to use streamlabs console for my xbox
my xbox says "you need a link to a subscription"

[royal blaze]

https://www.twitch.tv/videos/1807901567

i'm having slight stutters and skips in my footage

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[split topaz]

Ah

[brisk sky]

hey all, I've got a question. I set up a custom local currency for my channel, but I have to add viewers manually, otherwise they can't gain currency and don't show up on the list. I made sure everything is connected (Twitch Bot, Twitch Streamer, Streamlabs). is there a way so it's automated and I don't have the add each individual user manually? (extension currency behaves the same way)

[gritty isle]

So you’re not using the currency system in Chatbot?

[royal blaze]

I use the Avermedia live gamer extreme 2. I have the video bitrate set to 600, 30fps.

[neat jungle]

everytime i try to link my tik tok i type the password email ect in correctly and its the fist time i type it and it say ive had too many attempts any ideas?

[high wind]

Hello I have an problem with my follower alerts like twitch and streamlabs donesnt sync together and when i have an follow the alert things don't lunch. Someone can help me pls ?😭

[brisk sky]

i tried switching to the Streamlabs currency but i still had to add users manually

[humble shell]

hello there.
i have a question about how i can sharpen the resolution of a specific window capture. i cut off the black surroundings but then the resolution of the small window is getting bad.

[wispy latch]

@royal blaze```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

Please follow all of the steps here: #known-issues message
Note that it will not populate past data. Only new events will populate. If you need a test follow, please let me know and I will walk through that with you.

[neon crow]

Are you capturing a window that is not the same resolution as your monitor?

[wispy latch]

@neat jungle If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[humble shell]

yeah its not the same resolution

[neon crow]

So if you’re capturing a smaller window and scaling it to fit the canvas, it will distort because you’re stretching the pixels to fit a higher resolution. The best option would be to have an overlay that has a “window” for the captured window to fit within so you don’t have to scale it up

[high wind]

I did it and its didnt work

[neon crow]

You have streamlabs desktop open at the moment?

[neon crow]

Can you also disable “followers-only chat” in your twitch dashboard for a minute?

[neon crow]

Also type /mod streamlabs in your chat

I am in too many discords

[high wind]

will do

[neon crow]

Should be all set!

[high wind]

i hope so thk you so much

[neon crow]

Anytime! Happy streaming!

[tropic urchin]

whats the StreamLabs Chatbot Discord Server? Nevermind found it

[fading flicker]

Need some help logging into the desktop app. Every time I click on twitch to connect the 2 nothing happens.

[wispy latch]

@fading flicker We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[fading flicker]

Thanks!

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[hearty idol]

Can anyone help? I cant get collab cam to work it shows a black screen on my end but others can see me

[molten patio]

hihi :D i have a little issue i started stream and out of nowere there whas no sound on particulair fhings like follows and subs and raids, and some do work. could someone perhabs help me?

i went to obs discord and they told me it might be a streamlabs issuee, and this is what i got with me

[neon crow]

Are you using OBS studio or streamlabs desktop?

[molten patio]

i use now obs, bcs i ended up not being able to use SL aldo i wanted to

but i use streamlabs like the site for everyfhing

like follows subs ect

[worn shoal]

Did you ever get a resolution? I know your message is from forever ago. But mine just started doing the same thing.

[wispy latch]

@hearty idol If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

If you’re having an issue with obs, I recommend using the OBS discord for support. If you’re having an issue with your alerts and streamlabs services such as streamlabs desktop, we can assist with that here.

I did search the OBS discord and the most recent log file you posted was 2 months ago with an outdated version of OBS studio being logged. I’d suggest downloading the latest obs or making sure yours is updated to 29.0.2 and then reaching out to OBS support.

[molten patio]

i actualy just posted it a 10 20 min ago #768389015484760106 message

but yea i would like some help with alerts thru streamlabs

[neon crow]

Sure thing! I will be glad to assist as much as I can

[molten patio]

fhank u orsuna, so ive noticed that my follows subs raids nofhing from this works as in sound, it shows on the screen but there is no sound

it does come thru the sound lines

i dont fhink it matters but i did install ique yesterday and i didnt stream but i woudnt believe that that is going to disturb it

[neon crow]

Click the 3 dots and make sure it says monitor and output

[molten patio]

it whas on M only mute output

lemme try

seems to not be working yet

[neon crow]

And when you’re in your streamlabs dashboard there are sound files attached to the alerts?

[molten patio]

yep

friday everyworked and sat i didnt stream and today it doesnt work anymore

but i didnt do anyfhing really for it to not work

[neon crow]

My guess is going to be that it’s something within obs

[molten patio]

lemme ask int here rq

[neon crow]

They like to say it isn’t obs, but in this case it is likely obs.

[molten patio]

u reading with me?

[neon crow]

Yep. I’m contributing to the discussion

[molten patio]

yea oke fhank u

[neon crow]

They want you to verify it works when opening alert box in a browser window

[molten patio]

do u know what he means with the url in the webbrowser?

or how to
im not the best with this sadly

[neon crow]

In the dashboard towards the top right should be a “launch overlay” button or something like that, otherwise click the copy button, open a new browser window and paste the URL in the address bar

[molten patio]

dont know if i can show this bcs it gave me a warning

but what i see is a green screen

[gritty isle]

Don’t post a screenshot with the widget URL. The widget URL should be treated like your banking details. Private!

[molten patio]

yea im glad i didnt fhank u rufus

[gritty isle]

And don’t post your widget URL in the OBS discord either. I know they like to ask for it.

[neon crow]

That thingy

[molten patio]

ill keep that in mind aswell

[neon crow]

You can use Launch button or Copy

[molten patio]

yea thats what i did launch

then it gave me a green screen, do u want me to copy post the url? into here or just for me into a browser bcs for me it opened a green screen

when i open it in a web then i get a white screen

[neon crow]

Once you have it open, test an alert to see if it plays a sound in the browser

[molten patio]

yea it shows the alert but no sound

i heard a follow but now i closed it i test again now i dont

lemme try again

now it seems to not be working, i see the alert in obs and the white screen but no sound

[gritty isle]

Go to this page https://streamlabs.com/dashboard#/recentevents and tell me if you see a red speaker icon at the top right of the page.

[ancient grail]

hello all

[gritty isle]

Okay, your Alert Box isn't muted then. Have you rebooted since Friday? If not, I'd try a reboot then run these tests again.

[molten patio]

yea i rebooted my pc in the morning, i could try again and be back in a few min

[ancient grail]

so basically im facing this wierd problem with streamlabs obs ..
As i am using NDI Webcam along with my smartphone as you see in the images below to be my main Webcam in SLOBS .. The NDI utility is displaying the image correctly, but when i load it as a camera input device i get an inverted color image in SLOBS !

and just to add, im using another smartphone that is Samsung Note 5 .. its working correctly and displayed correctly on SLOBS

the issue is with this specific smartphone , motorolla, its the only one that SLOBS is reading it as an inverted image

[gritty isle]

So when you use this Motorola device via NDI, the color it sends is inverted but with a different device it isn't? I'd reboot the Motorola phone and try it again if you haven't already tried that. Beyond that, I'd put in a ticket on that as it could be something specific to that device model. To put in a ticket: https://support.streamlabs.com/hc/en-us/requests/new

[real sky]

my audio doesnt work i have tried everything on the internet but does not work can anyone help me please

[gritty isle]

Can you elaborate on how your audio is not working?

[real sky]

i will send you a pic

[loud echo]

Hey! I'm a mod for a streamer and we've noticed that there's an issue with her follow alerts, specifically. I read in the #known-issues channel that this issue was mentioned and supposedly resolved. I just wanna double-check, what's mentioned here (see screenshot), are they talking about follower alerts not showing up on stream and also not in the streamlabs feed, while other alerts do work?

[gritty isle]

Yes, that issue only affected Follow alerts.

[loud echo]

Alright, then I'll go through the steps with her and see if it fixes the issue. Thanks!

[gritty isle]

You're welcome. Let me know if you need a Follow for verification once you've completed all the steps.

[loud echo]

Will do, thanks a lot!

[spice veldt]

how can I make the static of my mic go away on streamlabs

[real sky]

https://media.discordapp.net/attachments/1097982865259626581/1102370144942039183/20230501_000329.jpg?width=503&height=671

[gritty isle]

So what is the issue? I see your Mixer with a Desktop Audio and Microphone device.

[real sky]

no gameplay

sound tried eveything

[gritty isle]

Screen shot Settings -> Audio

[gritty isle]

Screen shot Settings -> Audio

[void badger]

Anyone able to help me out? My webcam hasn't been working on stream labs for quite sometime and it's taken numerous restarts for it to show up. When I try to get to the setting of my video capture device I'm just met with the tab loading and basically freezing the entire software

[gritty isle]

Make sure you're running Streamlabs Desktop as administrator and that you don't have any other software attempting to access the camera.

[real sky]

https://cdn.discordapp.com/attachments/1097982865259626581/1102371968994521121/20230501_001141.jpg

https://cdn.discordapp.com/attachments/1097982865259626581/1102371968705118238/20230501_001134.jpg

[void badger]

Nothing's trying to access my camera rn and I've ran it in admin. It's still doing it
I've updated my drivers, my bios on my mother board is updated. Everything has been updated and yet it still seems to not be working

[gritty isle]

Please set your Desktop Audio device to the same device you're using in Windows and then set the Audio Monitoring device to the same device.

[real sky]

how do you do that sorry i am new to all that stuff

[gritty isle]

Go to Settings -> Audio and in the drop down menu for Desktop Audio Device 1, choose the same device for audio that you are using in Windows.

[real sky]

what on streamlabs? confussed

[gritty isle]

Yes, in Streamlabs Desktop. That's where you are having the issue, correct?

[real sky]

could i share my screen with you

and yes

[gritty isle]

We can't screen share, sorry.

[real sky]

tried that it doesnt work

[gritty isle]

Doesn't work how? The stream can't hear the audio?

[real sky]

thtas right

thats

[gritty isle]

Please go here https://streamlabs.com/ and download a fresh installer of Streamlabs Desktop. Then quit Streamlabs Desktop and run the installer as administrator and let it install over your existing installation. You won't lose any data. Once the installation is done, let me know if that resolved the problem or not?

[real sky]

okay thank you

[gritty isle]

What capture method are you using?

[gritty isle]

That reply was for someone else! 😉

[void badger]

I only reinstalled streamlabs today after using twitch studio for the last 3 months. This is a problem that has been happening to me for almost a year

[gritty isle]

Perfect- next can you make sure you have these 2 redistributables installed? https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

If when you try to install them you get a "setup failed" message, let me know.

[real sky]

still the same

[gritty isle]

I didn't ask you to reinstall. That reply was for someone else I'm also assisting.

What capture method are you using?

[real sky]

oh right sorry

ya mean what i stream on

[gritty isle]

Screen shot the Source panel for the scene where the stream doesn't hear the game.

Like this

[void badger]

Did that. Didn't get a failed set up but now I'm just staring at the loading screen

[real sky]

https://cdn.discordapp.com/attachments/1097982865259626581/1102377199547461704/20230501_003235.jpg

[gritty isle]

Thanks for going through that! Did you have to repair either one?

[void badger]

It had me repair both?

[gritty isle]

Did you reboot after repairing both? If not, please reboot and try again.

[void badger]

I did both times

It's still doing it

[gritty isle]

Do you have any Windows updates waiting to install?

[void badger]

No

I checked that before hence why I said everything was updated 😅

[gritty isle]

Can you remove all of your video capture devices from your computer (i.e. any webcams or capture cards for example) > close Streamlabs Desktop > restart your computer > re-open Streamlabs Desktop as admin > re-plug in any of the devices you unplugged previously > and test to see if it's still doing the same?

[void badger]

I'm fairly certain it's nothing to do with the actual camera

[gritty isle]

So what is Desktop Audio in the Mixer? It should be showing the device you selected in Settings -> Audio.

[void badger]

Or...maybe it is

[gritty isle]

Its the only troubleshooting step I have left... 🥺

[void badger]

Hang on I'll give this a shot

@gritty isle Still doing it

[south vapor]

It prob won't work, but try uninstalling and then reinstalling streamlabs desktop maybe?

[void badger]

I have done that way too many times 😭

[gritty isle]

Can you create a new Scene Collection and then try adding a video capture device in that new Scene Collection and see if you still have this issue?

[gritty isle]

Have you enabled Twitch VOD perhaps? From what I can see from this image, I don't see why the stream would not hear game audio.

[fast lily]

I was having a weird issue earlier today, where my video capture would freeze except for a small rectangle in the bottom left which continued to function properly. The only way I could find to fix it was to delete the capture source and re-create it. Any ideas on what would cause this and how best to avoid it happening again?

[real sky]

thats what i mean

[worn salmon]

yoo i got a new camrea

[real sky]

i dont get

where is the twitch vod

[gritty isle]

Are you logged in Streamlabs Desktop with your Facebook or Twitch?

[real sky]

twitch

[gritty isle]

Twitch VOD is at Settings -> Output.

[void badger]

Tried that. It froze the software again

[gritty isle]

oof. I'd go ahead and put in a ticket so the team can investigate this with you further: https://support.streamlabs.com/hc/en-us/requests/new

[unborn linden]

Hello, I'm trying to set a youtube susbscriber alert but it doesn't work, I don't know why

[gritty isle]

I'd scroll down to the Recording section and make sure you have all 6 tracks enabled.

[gritty isle]

How does it not work?

[real sky]

That's all I have on that

[unborn linden]

I configured everything, I put the gif , the text and I put it as alert box in streamlabs, and it doesn't work. I even set it up with the web page

[gritty isle]

Switch the Output Mode to Advanced then screen shot the Recording tab settings.

[gritty isle]

This is due to a privacy setting on YouTube and cannot be 'fixed' inside Streamlabs.

By default, YouTube accounts have their subscriptions set to Private. This means if a someone subscribes to your channel, Streamlabs can't detect that subscription and thus won't alert you.

The subscriber (the person watching your live stream), would need to make the subscriptions Public before subscribing to your channel in order for Streamlabs to detect the event and alert you.

You can see this setting here: https://www.youtube.com/account_privacy

[unborn linden]

Uhm

I mean that it doesn't show

[gritty isle]

So you don't see the alert but you hear it?

[unborn linden]

The alert itself, I have not set the sound

[gritty isle]

If you test the alert, do you see it?

[unborn linden]

Yes, I see it

[unborn linden]

I told a friend to try to subscribe, but it doesn't show

[gritty isle]

Settings -> Output -> Recording -> enable all 6 audio tracks

[gritty isle]

Did it show in the Mini Feed?

[unborn linden]

Sorry, what is the mini feed? I'm relatively new to streamlabs

[gritty isle]

Are you using Streamlabs Desktop or OBS Studio?

[real sky]

done that

[unborn linden]

Streamlabs desktop

It's so weird

[gritty isle]

Unless you've changed your layout, the Mini Feed should be right under the Preview Window.

[unborn linden]

Oh, that

No, it doesn't show

[gritty isle]

Now screen shot the Advanced Audio Settings for the Live Scene with the Desktop Audio device you have open, like this

[ancient grail]

Thanks dear .. i tried resetting 1st thing before with no luck ..
yes the motorola send the image correct as NDI recieve it and displays it correctly .. but reading and loading it after in SLOBS previews it as inverted

[gritty isle]

Then like I said above, it is probably due to their account privacy selection. If they keep their subscriptions private, Streamlabs cannot detect when they subscribe to your channel and thus there will be no alert and the Mini Feed will not update. This is a setting on YouTube and we can't control it.

[gritty isle]

Then definitely put in a ticket at the link I gave you earlier then. The team would need to investigate this further with you.

[real sky]

okay thank you

[ancient grail]

Sure brother .. already did submit the ticket with images 👍 thanks though

[gritty isle]

You're welcome! 🤞

[unborn linden]

Oh ok, thank you!

[gritty isle]

If you like, we can test. I have my subscriptions public and thus if I subscribe to your channel you should see the alert and your Mini Feed should update. Want to try that?

[unborn linden]

I just tested and yes, that was the problem 😅

[gritty isle]

[unborn linden]

Thank you anyways!

[gritty isle]

You're welcome!

[unborn linden]

I have another question, sorry

i'm also trying to set a subscription goal, I currently have 3470 subscribers, but the bar shows 984 🤔

And I can't edit it

or I don't know how

[gritty isle]

Okay, I don't see why the stream isn't hearing the Desktop Audio and I don't see where you're excluding any source from the Twitch VOD.

So I would do this:

Go to Settings -> Output -> Streaming and uncheck the Twitch VOD option and also uncheck the Enforce streaming service settings options

Then switch the Output Mode back to Simple and click Done to save your Settings and then restart Streamlabs Desktop.

If you still have an issue where the stream cannot hear Desktop Audio, then please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[gritty isle]

That's also affected by that Privacy Setting on YouTube. 😉 You'd have have to end your goal, change the settings, and then start it again.

YouTube makes it difficult to detected subscribers.

[unborn linden]

I see, thank you again!

[gritty isle]

You're welcome!

And I'm off to dinner! 👋 🍽️

[real sky]

Thank you

[echo meadow]

Hello everyone, I installed Streamlabs yesterday. I’m on the basic plan. I tried to login and merge other platforms but whenever I try to logout of one it logs out of all. Is there anyway I can delete all merges and start all over?

[random basin]

hi there! Have a look into this: https://streamlabs.com/content-hub/post/how-to-set-up-your-streamlabs-id

[void badger]

My issue has been solved!

Turns out it was because of an old vtuber software I had forgotten about!

[echo meadow]

This didn’t help. I already have an account. I want to remove merge and start all over again how can I do that.

[wispy latch]

@echo meadow We would suggest logging out of Streamlabs and all Streamlabs software that you may be using.
Then please follow this guide to disconnect your streaming service from Streamlabs: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Once you have done this, please log in again.

[timber ocean]

Anyone else having issues with setting multi Stream widget themes? When I try to create, swap and edit a theme it shows me my original one

[unborn linden]

hello, I have a delay of 15-20 seconds and I've trying to remove it but I can't

[neon crow]

Verify inside your streamlabs desktop settings under “Advanced” that you don’t have a stream delay enabled

[neon crow]

Inside your alertbox section of your dashboard within the streamlabs website, click on the Manage Themes button in the top right. Verify that you have the correct widget theme active for your scene collection.

I was messing with this earlier

[unborn linden]

oh, I enabled it, I saw that in a YouTube video

ok, disabled

[neon crow]

Let me know if that helps

[unborn linden]

I'm going to do a test

I have this

Nope, didn't work

[neon crow]

Where are you seeing a delay?

[unborn linden]

in the whole stream, I mean like every thing I do happens 15-20 later

[neon crow]

When you’re watching it?

[unborn linden]

Uhm, didn't understand

[neon crow]

When you are watching your stream it is delayed? Or in the preview window of streamlabs desktop before it ever goes out to the magic of the internet?

[unborn linden]

both

An example:

I open a game, but in the stream it happens like 20 seconds after I opened the game

[wispy latch]

@unborn linden Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[neon crow]

This is a normal behavior due to how the games are captured. The process has to launch and register that it’s running before the streaming software can detect and capture it

[unborn linden]

No no, that was an example

[neon crow]

When you are monitoring your stream via web browser, a delay is normal due to the time it takes for your computer to process the video encoding, transmit the data to the ingest servers, the server to process the video, the server to rebroadcast the video, and the viewer to receive the stream

[unborn linden]

the delay is in general

[neon crow]

It will not be “instant” unless you’re sitting in the datacenter connected to the same network switch as the ingest server

[unborn linden]

Yes, it is normal, but this delay is exaggerated

[neon crow]

I would suggest lowering your output resolution and bitrate to match.

The lower the resolution the smaller the amount of data to send, and the faster it can process.

[plucky socket]

Guys, i am not being able to hear no longer the music, it can neaither be heared in the stream, any help on thios?

[neon crow]

How are you playing music?

[plucky socket]

I added a media source

then selected the song from my pc, put it as monitor and output and it is not working it used to work previously

but it is already more than one month that it is not working

[neon crow]

Can you take a screenshot of the media source properties window for me?

[unborn linden]

Ok, I see. How much bit rate do you recommend?

[plucky socket]

there it is

[unborn linden]

and what does it depend on.

[wispy latch]

@unborn linden```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

Check the box that says close when inactive. Switch to another scene and then switch back

[plucky socket]

did not worked

[plucky socket]

Regarding this, does not twitch limit my bitrate to 6000?

[neon crow]

Is it that you can’t hear it or that it isn’t being heard on stream? It appears that the audio meter is moving, which would indicate it is playing. I’d recommend verifying your audio input and output devices are set correctly in their properties settings.

[neon crow]

Max bitrate for affiliates is 6000

Which is the recommended bitrate for 1080p60. If you’re seeing a delay I would recommend 720p60

[plucky socket]

Neither of them

[neon crow]

Recheck your audio devices are set correctly

[plucky socket]

they are

[neon crow]

Let’s try this….

[wispy latch]

{1} Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[unborn linden]

Thanks! but, what it means with "(6000)"?

[neon crow]

Once you’ve done the steps above @plucky socket please reboot your PC to ensure all audio devices are released from any apps controlling them.

[unborn linden]

and, I have the bitrate in 8000

[neon crow]

https://streamlabs.com/content-hub/post/best-bitrate-settings-for-live-streaming

@unborn linden also this article: https://streamlabs.com/content-hub/post/how-to-optimize-your-settings-for-streamlabs-desktop

[unborn linden]

thank you!

[cyan ruin]

I just downloaded StreamLabs for Mac and I can't get anything to show - not even a black screen. It seems like there's an obvious step i haven't done but I can't figure it out

[plucky socket]

i have already done that it is not working

[neon crow]

Use a screen capture source, and also make sure you have set the privacy controls for macOS in system settings > security & privacy

[wispy latch]

@plucky socket If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Let’s have you make a ticket @plucky socket

[cyan ruin]

thank you. I've checked privacy and mic, audio and screen permissions have been granted. I've also restarted the application. I changed the source to screen capture and I can see the capture in the preview but still nothing in the actual Display Window after I've added it

[neon crow]

Grant streamlabs permissions in “Accessibility” section of security & privacy too

[plucky socket]

thank you, how to do it?

[neon crow]

Security & Privacy settings > click Accessibility in the list > click the + icon

[cyan ruin]

I think this was meant for my response. I've manually added accessibility and still blank (after a restart)

[neon crow]

Follow the steps in the bot message below

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Your screen capture source is at the top of your source list?

[neon crow]

Can you go into the layout editor thingy and screenshot what your layout looks like?

It’s in the left pop-out panel thingy

[cyan ruin]

I haven't touched anything here yet so it's all default settings

[neon crow]

Just wanted to check 😉

Lemme grab my laptop

[cyan ruin]

I appreciate it! Thank you. I've got a support ticket drafted too where I'm noting all the things we've checked in case we can't find a solution

(just to be extra sure, I've even restarted my laptop - no change)

[neon crow]

yeah, go ahead and drop the ticket. I'm looking at mine and for some reason my screen capture source is also not respecting what I tell it to grab, which is weird. Give them the details of the steps we've tried. They'll get you sorted out.

[cyan ruin]

thanks for the help though, I appreciate the time

[neon crow]

Not a problem. That's definitely weird that it isn't grabbing anything.

[cyan ruin]

It's weird that there's not even a black screen lol

[neon crow]

Definitely. I wish I could provide more help, but it's baffling me as well.

[cyan ruin]

When I get a solution, I'll post it here and tag you for your reference

[neon crow]

appreciate it!

[timber ocean]

Do you know if creating a new scene that way duplicates your original widgets or creates a basic layout. BTW thank you for responding!

[coral lagoon]

When i press go live it says "You need to link a subscription to your account to use the selected broadcast destination" how do I fix it?

[open abyss]

Hey guys, when someone tries to donate to me via streamlabs it says "something went wrong"

[wispy latch]

@open abyss If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[eternal hill]

hi everyone i have a problem. yesterday i was streaming and new followers didnt show up in mini flow. for that reason they didnt show up in alert box too. how can i solve that problem?

[neon crow]

Please follow all of the steps here: #known-issues message

If you need a test follow, please reply to this message and I will gladly assist with that.

[eternal hill]

thank you im gonna check rn

[wispy latch]

@desert briar ```md

How to remove Black Bars from your stream

• In Windows Display Settings, you would need to make sure you have a 16:9 monitor resolution (Typically 1920x1080)
• In the game you're playing, you would want the render resolution to be 16:9 as well. (Basically matching info from above)
• In Streamlabs Desktop > Settings > Video > Base Resolution, that would also need to be 16:9 resolution (Same as above)

If any of those things are not being done, then your stream is not going to be true 16:9 and your game will have black bars.

• You can select the capture source in your sources list > right click it > transform > fit/stretch to screen, should help```

[neon crow]

Make sure you have streamlabs desktop open for me please

I deleted the message because link to channel 😉 gotta keep you safe

[eternal hill]

its open

it worked

[neon crow]

Did it work?

Huzzah!

[eternal hill]

yess thank you <3

[neon crow]

Make note that past data won’t appear, but any future events should show up

[eternal hill]

it was very hard for me to stream without follower alerts

[shadow kayak]

Anyone else having issues with Bots no-longer recording time for users? I've Re-authenticated users and updated the bot and for a few days it hasn't been updating users hours

[gritty isle]

Generate a new token for your Streamlabs account.

[shadow kayak]

Do you mean Oauth Token? I've done that on 2 separate occasions

[gritty isle]

Don’t use the copy button. Reveal the token then manually copy and paste it over in Chatbot.

[shadow kayak]

ah

[gritty isle]

The copy button is borked and won’t properly work. If you still have issues with your watch time not incrementing, please submit a ticket.

[wispy latch]

@shadow kayak If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[shadow kayak]

So that option I'm not getting. Its going straight to 'Authentication Completed, You may close this tab. '

[gritty isle]

What version of Chatbot do you have?

[shadow kayak]

1.0.2.78

[golden fiber]

Need some help, when I use my microphone, only the left ear's audio is audible. The right side only captured the desktop audio. Desktop audio is audible in both ears but mic isn't, how could I fix this?

[gritty isle]

Hmmmm. Okay thanks. If you still notice watch time not incrementing, please ask over at the Chatbot discord. Also make sure that your bot account is a moderator on your streamer account. We’ve seen a few cases lately where the bot account wasn’t a moderator.

[stoic portal]

Anybody know how to fix minifeed on Streamlabs desktop? Mine won't refresh and is stuck

[gritty isle]

Make sure you channels at Settings -> Audio are set to Stereo and that in the Advance pd Audio Settings that the Downmix to mono option isn’t selected for your Microphone device.

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[golden fiber]

both are already set in that way, still can't hear the mic on the left side

[burnt wigeon]

Hi Everyone! I'm trying to go live in youtube, but if I use the default server options on the stream tab, streamlabs desktop will create a new live event on youtube. So, if I want to go live in a Pre created or scheduled event, I must set up custom server url and stream key (those that the youtube event I scheduled shows)
Finally this is my concern, if I set custom server url and key, the live chat disapear from the sl desktop ui. Is that an normal behavior?
How are you all going libe to youtube? (Default server url and key or custom ones)

[storm kettle]

Any thoughts?

[gritty isle]

If you click the Schedule button (see the arrow), you can go live to your event without having to use the custom destination.

[gritty isle]

Are you pasting it into the Managing Moderator or as a Standard Moderator. You should from what I can see in the screen shot from your OP, you're adding Streamlabs as a managing moderator and that won't work with Cloudbot. Please set it as a standard moderator.

[gritty isle]

I can't test this right now but if you go into Studio Mode in Streamlabs Desktop, there should be a balance fader in the Advanced Audio Settings. Check and make sure its balanced in the middle and not to the left.

[high hare]

Hello I have a problem my last follow with the label widget no longer updates and does not display the latest, I tried to disconnect and reconnect but nothing has changed I installed the "streamlabels " but nothing has changed either the last follow is not showing either

[gritty isle]

Hi there! 👋 Refreshing the connection between Streamlabs and the end platform will resolve this. Please follow exactly the steps in this guide: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account Including the log outs. You'll need to perform these when you not live.

👉 NOTE This will not go back and capture any events that were missed. You'll need a new event (new follow on Twitch, new subscriber on YouTube, etc) as verification. I can follow on Twitch or subscribe on YouTube for verification if you like.

Also note the guide has sections for the 4 platforms we have full integration with, Twitch, YouTube, Facebook, and Trovo. So only follow the section for the platform you're using.

[burnt wigeon]

I didn see that button. Thanks! By the way, it will allow me to see the live chat as i do for twitch live sessions?

[high hare]

ok ty i will try i dont try disconect streamlabs.com

[gritty isle]

You're welcome! And yes, you can see YouTube chat with the embedded chat dock.

[high hare]

someone can follow me for test pls ? twitch.tv/hakunohatata

[gritty isle]

I followed. Did you see they alert or Mini Feed update?

[high hare]

ty rhyntington that work ❤️

[gritty isle]

YAY!!!

@golden fiber I was wrong. Please make sure Downmix to mono is enabled in the Advanced Audio Settings for your microphone. Let me know if that resolves the issue.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[burnt wigeon]

Thanks!

[stoic portal]

Thanks for the response! So I logged out of streamlabs. Disconncted streamlabs from my Twitch. Do I need to reconnect streamlabs to Twitch

[reef wigeon]

im having a problem where my follow and sub alerts play the right sound file, but not the right video file, thank you

[next karma]

Collab Cam is not showing for me in the sources menu does anyone know why?

[neon crow]

Let’s have you make a ticket

[wispy latch]

@next karma If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Where did you set your video for your alerts at? In the website or in the alert box properties?

[reef wigeon]

website

[ornate vine]

can someone help me my follow alerts dont pop up in stream and in my streamlabs feed how can i fix this ?