technical-support

[neon crow]

Trust me when I say Tarkov is the most poorly optimized game ever

[idle dragon]

Well i mean the stream quality itself

[neon crow]

I played sons of the forest and immediately thought “this is what tarkov should have been”

[neon crow]

Tarkov eats everything

You could have a 4090 and it will chew it up

[idle dragon]

Its like before it was better, now its worse and one setting that used to be fine now is not, something is cleary wrong and i wonder what and why

[neon crow]

I could definitely be tarkov

Try streaming any other game and see if you have an issue

[idle dragon]

b-frame setting is just not working at all, no matter what i would stream/record

[gritty isle]

Googling AMD B frame is a mess of results. It seems AMD only introduced B frames back in Summer 2022 according to what I can find and people claims than this or that number of b frames works best.

I’d say their driver is probably not good at handling them.

[neon crow]

I’d recommend two things: submit a support ticket to streamlabs to see if there is an issue with the current build and current AMD drivers

Revert to the older driver until a fix is issued via driver or streamlabs desktop update.

[idle dragon]

thats b-frame on 4 like it used to be before drivers update

thats 0

[neon crow]

The higher the motion in the game, the lower you want b-frames

[idle dragon]

I heard that recommended is 4, ill have to stick to 0 anyway untill probably AMD will fix it or something

[neon crow]

Yeah no. Obs devs always recommend lower b-frames and low key frames for high motion games.

B-frames should almost never be above 2

[idle dragon]

Okay, but can you explain why it was on 4 before working perfectly fine now on 1 its same like the first video?

[gritty isle]

When you had b frames at 4, did you have look ahead enabled?

[neon crow]

From the obs KB: bframes: sets the maximum number of concurrent B-frames that x264 can use. B-frames are similar to P-frames, except they can use motion prediction from future frames as well. This can lead to significantly better efficiency in terms of compression ratio.

[idle dragon]

No idea, i did not change any of the settings, just b-frame to 0 and it fixed those lags

[neon crow]

B-frames are essentially “look ahead”

So if you have look ahead enabled, b-frames should be 0

[gritty isle]

Yup.

[neon crow]

If you disable look ahead set b-frames to 2

[gritty isle]

I’m Nvidia and use look ahead off and b frames 2.

[idle dragon]

i dont know where i can find look ahead option on streamlabs

[neon crow]

Let’s try changing your encoder from advance to simple and setting the bitrate there. Let’s take a look at what that looks like,

[gritty isle]

It might not appear with the AMD hardware encoder

[neon crow]

Uncheck “advanced encoder settings” box and set the bitrate to what you had it at.

Then do a test

[gritty isle]

Isn’t 8300 too high for Twitch or are you a Partner?

[neon crow]

It is

[gritty isle]

And I’d make sure that the option Enforce streaming service bitrate limits is off. I would rather not like the end platform changing my settings.

[idle dragon]

i did a test on this settings

result is something like this xdddddddddddd

[gritty isle]

I’ve heard of this happening…. Not sure why…

Is the preview build of Streamlabs Desktop?

[neon crow]

That looks like 🤮

But because it’s green

[gritty isle]

Was that a stream or just a recording?

[idle dragon]

Record, when i got back to advanced settings everything is normal again

[gritty isle]

Screen shot again showing the advanced settings…

[idle dragon]

there is no more options, there is only simple and advanced tabs, the green one was on simple and then enable advanced encoder settings ticked off

[neon crow]

@idle dragon and again, I’d recommend making a ticket to validate it’s a driver issue (pretty sure they have an AMD testing rig somewhere), but also reverting back to the driver you were using. I know it’s inconvenient, but it’s going to make sure that everything is “what it was”. AMD probably broke older hardware trying to support AV1….

[gritty isle]

👆🏻 Yup, that’s a good plan.

I know you said you did but I would also try another clean install of the GPU drivers. 👇

[wispy latch]

{1}
Please perform a clean install of your GPU Drivers. Once you've completed them, you will need to restart your PC.

# NVIDIA Users: https://www.nvidia.com/en-us/geforce/drivers/
- Enter your specs to search for the driver correlating to your graphics card and operating system.
- Download the driver > select "Custom installation" > check "Perform a clean installation"
- NOTE: The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)```
```md
# AMD Users: https://www.amd.com/en/support/kb/faq/gpu-601
- After downloading the AMD Cleanup Utility, locate the file and double click on the AMDCleanupUtility.exe
- A notification will populate to ask if you want to run it in safe mode or not. AMD recommends safe mode, but either will function for this purpose.
- The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.
- NOTE: During the cleanup process, the display may flicker or turn black for a few seconds. This is normal while driver components are being removed.```

[gritty isle]

👀

There we go, thanks bot!

[idle dragon]

Thanks for help guys, its not that big deal anyway, im able to stream and record still, but when something was working and then its not i cant sleep well 😩

[gritty isle]

I can grok that.

[idle dragon]

thats what was happening and i wanted to fix it, before it was not that bad i think

[desert briar]

Hello? I need help with my stream labs console.

Can anyone help me? I just did everything to set it up and now It won’t stream?

[neon crow]

You’ll need to log into streamlabs console with your twitch account here: https://streamlabs.com/console using a web browser on a pc

[gritty isle]

Streamlabs Console is a subscription service. At the Streamlabs Console web site, be sure to go to your Account Settings, scroll to the bottom and select either the Monthly or Annual plan and then fill out your billing details. Streamlabs Console is included in Streamlabs Ultra. If you use have Ultra, then use your Streamlabs ID to log onto Streamlabs Console so it will see your Ultra subscription.

[desert briar]

How do I open a support ticket?

[elfin wasp]

The same problem - activity feed not updating on any streamlabs face.
it was fixed for a few days but now it's back
Tried all the conventional fixes (relogging, reconnecting to tw...)

[neon crow]

Try this: #known-issues message

[wispy latch]

@desert briar Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[lament parrot]

what is the bitrate for 1080p 60fps?

[neon crow]

6000

[desert briar]

/help

[bronze oriole]

Hi i have a problem with streamlabs obs mini feed not updating

The new followers not showing in mini feed idk why i tried to log out then log in still not working

I tried with streamelement the mini feed is updating but when i ask for the alert to play it is not playing

I tried everything

[neon ivy]

Hello there, i'll probably make suggestion, but how are we supposed to put in twitch category in streamlabs app something like "Drawing" or "Modeling" or "Blender", if it's deleted when it's not predefined in completions? 😄

[vestal frost]

If anyone can help me I'll give you my first born child. (I already checked self help center and known issues but theres nothing related.
My Stream labs OBS subs, donos, super chat, mini feed, etc. not updating, and im not recieving alerts while im streaming. My stream labels for 'most recent follower' and 'latest donator' are also not updating. I can still test my widgets. It was working perfectly fine until yesterday, and its making it really difficult to engage with my audience.

What ive tried:
Reinstalling streamlabs
Signing out of twitch and streamlabs on the sites and in streamlabs
Unlinking and relinking my twitch on streamlabs
Resetting my stream key on twitch
Deleting all files located in %appdata%\slobs-client\plugin_config\obs-browser
Cleared cache and reset on streamlabs (HOWEVER everytime I try to do this I get the error in the picture)

[oak cloud]

First, you shouldn't be trying to clear your cache without the help of a support person. This error means that Streamlabs Desktop is still running/open in general though. Also clearing your cache on Streamlabs Desktop would not help you with your alerts. If you need help with this, please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/newr so the Streamlabs team can look into seeing if you need help with resetting your alerts

[mortal jacinth]

I'm trying to upgrade to Ultra, but keep getting an error connecting to my StreamLabs account. It says I need to be logged in, but I am logged in. Also why would it say it needs to connect my streamlabs account to my Streamlabs account?

[ruby cave]

hi! anyone having issues with events(subs, follows...) not updating in the web of streamlabs and streamlabels app?

[violet sigil]

I've setup my audio splits today and can't seem to snatch audio from Discord only, it wants a specific window to capture it from. Any idea how I can just point it to Discord.exe? Standard OBS matches .exe then window, but it seems SLOBS has no such option...

[neon crow]

Try these steps: <#known-issues message>

[ruby cave]

@neon crow ok, thanks!! gonna try and see if on my next stream works.

[light geyser]

hi, i know this is a dumb thing to ask but when i first got my new gpu i was able to record 1440p at 120fps, i only do this because everytime i record at 60 it doesnt look smooth and it does my head in, but recently ive been having issues where now i can no longer do so, im constantly getting 'skipped frames due to encoding lag', i've tried both Obs & Streamlabs OBS, but have found that streamlabs obs takes a bigger hit to my fps than obs does, could this GPU encoding issue be caused by my cpu? i know im already bottlenecking my GPU with my cpu but im not sure why an issue like this would start happening out of the blue when it was working fine before? any help is appreciated 🙂

[wispy latch]

@light geyser This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[finite umbra]

Why did Streamlabs wipe my entire stream scene setup and make me start all over again?! Can someone please explain this s*^% to me

and what sthe point of having a tech support section and u cant post a god damn thing there

[neon crow]

Can I have you make a ticket so someone can look into this? You can create a ticket here: https://support.streamlabs.com/hc/en-us/requests/newr

[amber trench]

Hello

I was asked to pop in here

[neon crow]

You’re having an issue with your chatbox?

[finite umbra]

this is so f998998 annoying....its gonna be weeks til i hear back from the so called "tech support" and I have people to entertain! Maybe I shud be doing their job

[amber trench]

Yeah it hasn’t worked for months

[oak cloud]

It doesn't take weeks to hear back from our team. I can't guarantee a time frame, but it definitely shouldn't be that long (typically it's less than 24 hours)

[neon crow]

Can I ask if this is the chat panel or a chatbox widget?

[amber trench]

The widgets

[neon crow]

I think I know what the issue is, but to avoid unnecessary steps or something possibly beyond my skills, I’d like to have you create a ticket. Please go ahead and create a ticket here: https://support.streamlabs.com/hc/en-us/requests/newr

[amber trench]

Ok

[light geyser]

hi, so on my issue before ive made a discovery, both h.264 and AV1 work fine at 1440p 120fps, but HEVC doesnt? i stopped using AV1 as i dont think my editing software supports it as it crashes everytime i import a Av1 file but not a HEVC, what can possibly be causing this?

[neon crow]

What editing software are you using?

[light geyser]

vegas pro 18

[neon crow]

As of February this year, Vegas did not have AV1 support. That being said, you should be able to transcode using something like Handbrake to get them into a format compatible with Vegas.

[iron iron]

Okay i genuinely need help, for a while my chat worked just fin but the past like 3 times ive tried to stream the chat just doesnt show, ive logged in and out counless times and ive even resorted to even just completely deleting everything and just focusing on the shat, nothing, and online i cant get any help??!

[neon crow]

This is for the chat widget?

[iron iron]

Yeah!

It used to work I dont know why its just stopped

[neon crow]

What platform are you streaming to?

[iron iron]

You mean like Twitch?

[neon crow]

Yes

[iron iron]

Yeah then, Twitch

Always has been

[light geyser]

@neon crow right, well is there any reason why my HEVC encoder would stop working all of the sudden? or is there any fix for it? if not then ill just have to as said before transcode them into something vegas will accept

[neon crow]

Can I have you try a couple of troubleshooting steps for me?

1. can I have you log out of streamlabs desktop and log back in?
2. in the chatbox widget settings, can you reset the cache of the widget in the editor?

[neon crow]

No idea about the HEVC. Is it an NVidia card?

[light geyser]

@neon crow yeh its a 4080

[neon crow]

And this is the encoder within streamlabs desktop?

[light geyser]

@neon crow i tried on normal OBS, assuming it would be the same case with Streamlabs OBS no? i can try if you'd like real quick?

[neon crow]

If it was on regular obs I would suggest asking in the obs discord. That’s gonna be a question for them 🙂

[bronze oriole]

Can u reopen this thread

[light geyser]

@neon crow so i quickly tried with Streamlabs OBS and the recording stopped itself and came up with a recording error "System error message: Encoder NVIDIA NVENC HEVC (FFmpeg) is taking too long to encode (timeout: 5 seconds)

[iron iron]

Logged out and in, and pressed the refresh cache button, and yet nothing is coming up when things are messaged in chat

[neon crow]

That’s beyond what I know. I’d definitely ask in the obs discord if you’re using obs. It also may be worth creating a ticket here as well so someone can investigate further and hopefully identify a solution. If you want to create a ticket you can do so here: https://support.streamlabs.com/hc/en-us/requests/newr

[neon crow]

Let’s go ahead and have you make a ticket on this one. If you’ve done the above steps, let’s get you some more advanced support: https://support.streamlabs.com/hc/en-us/requests/newr

[iron iron]

Alright, Thank you

[desert briar]

does anyone know why when i opened streamlabs desktop is restarted my pc?

[neon crow]

Does it happen every time you launch streamlabs desktop?

[desert briar]

last time i tried to open it it made my screen go black and then popped up an error message

and i would rather not try to open it again cause it might make my computer restart again, but if thats my only option than i will do it

[winter vigil]

Any clue? It was all fine until I changed the bitrate from 3000 to 4500

But I did that in the past and never got this before

[neon crow]

Can you verify your graphics drivers are updated in GeForce experience, and also that you have set streamlabs desktop to run as Administrator?

[winter vigil]

Look like all it took was restarting the program, sorry for bothering

[neon crow]

Not a bother! Glad it’s working!

[onyx drum]

Hello, I was hoping someone can help me with the media share feature. I'm a music streamer and take song requests. Is there a way to control the media share queue from an iphone or ipad?

[pure hinge]

Hello, so I downloaded Streamlabs 10 minutes ago and configured everything up but then it chose the scale of the wrong monitor so the starting soon and be right back are scaled for my other monitor and I dont know how to put the scale of my other monitor

[neon crow]

You should be able to set the base canvas settings in settings under the Video section.

[pure hinge]

I did that but then it looks like this

I cant send a screenshot

the screen scale is fine but the ending soon, be right back canvas stay the same

[gritty isle]

Right click on the affected sources, Transform, and then Fit to Screen

[neon crow]

Right-click the widget > select transform > fit to screen/canvas

[pure hinge]

Thank you guys!

[neon crow]

He’s so fast!

[neon crow]

I’m currently investigating this

[sinful dirge]

anyone know why davinci resolve won't render my recordings made with selective recording? normal ones work fine

[neon crow]

From what I can tell, there is not really a method to control the media share queue from your phone/ipad.

[desert briar]

Can’t get streamlabs console alerts to show up

[neon crow]

What format are the files?

[sinful dirge]

.mp4

[neon crow]

And you’re attempting to open them after you’ve closed streamlabs desktop?

[neon crow]

Can you elaborate a little bit about what you’re seeing?

[sinful dirge]

yes, resolve actually starts the rendering process but at some point always goes to 0 frames per second and doesn't pick it up again

i wonder what the selective recording does to the file that it can't render it, but can render all other mp4s and even streamlabs recordings that aren't selective

[neon crow]

Do the recordings open in any other video player like VLC or windows video player?

[sinful dirge]

absolutely

[desert briar]

So I’m on stream labs console, the browser I’m using is google chrome. I’ve added an alert box component and put it as the top layer. I selected use stream labs setting, however when I test it nothing shows up and no alerts come up on stream

[neon crow]

If they’re opening up in other video players, then DaVinci Resolve has an issue. You may need to check for updates or reach out to their support.

[neon crow]

Lemme ask about this one to see if there’s a quick fix. Can I have you try the same test in Firefox?

[sinful dirge]

alright thank you, i do feel like they would tell me the same though 😄

[neon crow]

Yeah if it’s opening elsewhere the file isn’t damaged, DaVinci is doing something and just going ¯_(ツ)_/¯

[sinful dirge]

same gesture as me when it happens

[desert briar]

I have tried that and the same happens, no alerts

[livid rivet]

So I bought the Ultra membership but it's not showing in Streamlabs as Ultra just the free membership...how do I change it?

[wispy latch]

@desert briar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Go ahead and make a ticket @desert briar so staff can dig into this one

[dim obsidian]

Hello, I'm having issues with recent events not showing up while signed into my twitch account. I followed the steps in known issues but still not working any help on this will be appreciated. Thank you

[grim thunder]

I am trying to find a solution to Nightbot staying in Queued. I tried searching through the discord but I havent found a solution

[neon crow]

@livid rivet @dim obsidian let’s have you create a support ticket for your issues. You can create one here: https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

Is this an issue with nightbot or streamlabs?

[grim thunder]

I follow the steps to import nightbot and it says that Nightbot task queued and should be ready in a couple of minutes. It never progresses beyond that, and if you refresh it gives you the import option again

[dim obsidian]

No, I haven't. Thought that's what discord was for. That's the reason I joined but if I need to start there I will

[neon crow]

Since you tried the steps in #known-issues the next step is a ticket.

[neon crow]

Can you attempt to import in either a different browser or an incognito window?
You are following the import steps here correct? https://streamlabs.com/content-hub/post/how-to-import-chat-bots-into-streamlabs

[dim obsidian]

ok doing that now thank you for the quick reply

[neon crow]

Always!

[grim thunder]

just tried in Edge and in Incognito. Same result

[cerulean ravine]

sigh again connection lost then no sound to my stream ONCE again this is ongoing issue for not just me but many others @wispy latch what is happening? is this cos we arent on premium services? really annoying as i have filed a request for support on this a few times & its happening once again now in fact x6 attempts to stream all lost connection for 2-3secs then no sounds to my stream

[wispy latch]

@grim thunder If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Let’s have you make a ticket on this one. Follow the last link in the above message to create a ticket

[grim thunder]

sounds good

[neon crow]

What platform are you streaming to?

[neon crow]

Can you make sure you sign out of your dashboard and back in with your streamlabs ID? Once you do that you should see your ultra subscription.

[minor portal]

Hey how do I add my streamlabs console membership to my streamlabs app it won't let me put overlays which is included in that membership but it wants me to get ultra. Also my alerts and blerps which are linked to my twitch aren't connecting to streamlabs I have a widget code but no way to put it in a box on both streamlabs app and browser site

[neon crow]

https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

Have a look there and see if it helps

[cerulean ravine]

twitch this is ongoing battle for months now never had any issues at all but now it seems that its out there in community happening more often now to point its not even worth me trying to stream as i drop connection from obs then loses all my sounds to stream

[wispy latch]

@cerulean ravine
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[minor portal]

Can you have more than one alert box for streamlabs console? That link did not help me unfortunately I had already gone through that before resorting here for advice but I read thru it again just in case

[cerulean ravine]

are they all meant to show failed?

https://i.imgur.com/IUJoeqa.png

[neon crow]

You can, but there should be no need for multiples

[neon crow]

If they’re showing as failed then the issue isn’t with streamlabs desktop it is with your home network/ISP

[minor portal]

It won’t let me create another alert box to reconnect my blerp widget

[neon crow]

Let’s have you create a ticket so someone can peek under the hood. Would you please create a ticket using the link here: https://support.streamlabs.com/hc/en-us/requests/new

[cerulean ravine]

really confused all nothing else dropping out on me? youtube fine twitch fine only seems like obs has an issue but idk where or what im looking for to share for you here? all i get is a little red triangle saying connection was lost then thats it back online

[neon crow]

When you say “YouTube is fine” are you watching videos or streaming to YouTube?

[cerulean ravine]

watching videos there its just odd how when it reconnects i lost all sounds to stream like my mic goes game sounds go to blerps sound alerts all vanish

[quick laurel]

hi everyone, I have some issues with the recent events tab on streamlabs.com, it just wont update and since it doesnt update the alerts wont show up in my stream. I stream on twitch and have recently changed my username for twich and I think it might be the source of the problem. anyone had this issue or knows a fix?

[neon crow]

You have an issue with your upstream connection to twitch. Watching videos uses downstream, streaming uses upstream. The issue is most likely related to one of four things:

1. You’re running firewall software that’s blocking your upload.
2. You’re using a VPN that doesn’t support fast enough upload speed.
3. Your home network isn’t allowing you to upload to twitch at a rate that works
4. Your ISP is not allowing you to stream to twitch.

Based on the Twitch Test, it appears to be an issue with your ISP.

[neon crow]

Hi there! Can you try disconnecting your twitch from both your dashboard and streamlabs desktop, then reconnecting on the web first, then streamlabs desktop.

[quick laurel]

yes i have tried that and it didnt work 😦

[neon crow]

Let’s try these steps: #known-issues message

[quick laurel]

MVP thanks orsuna

[neon pine]

can someone please help me

display capture is broken 😦

[cerulean ravine]

Few friends of mine just ran that twitch’s test thing you suggested theirs all came back as failures to 🤔 plus I spoken to other streamers friends uK USA based & they have experienced same issues as me nobody knows what going on we all are stream labs users none are premium services

[neon crow]

If you believe a ticket will resolve the issue, you can create one here: https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

Can you elaborate on how your display capture is broken?

[cerulean ravine]

Thank you I’ll raise one as it might be something simple to fix or adjust? Appreciate the help just wish I could provide more solid information or a error code to share

[lofty ferry]

Hi everyone! I was hoping to get some advice overcoming some setup hurdles I'm having due to the kind of content I want to stream and how my house is laid out. I want to stream retro consoles and I have a room in my house where they are all setup. It is a small room only big enough for the consoles, a couch and the CRT I'll be playing them on. My desktop PC which will be used to stream the content from is in a different room which is a decent distance away. For the microphone and consoles audio and video out I've found a very good working solutions, a Extron MAV 62 Video/S-Video and Audio Matrix Switcher and some very long cables (100ft). I know I can remotely control Streamlabs desktop from the app on my phone but it doesn't sound like it has a lot of features at the moment. Also, I'll be using a VTuber avatar along with a Stream Deck. The Stream Deck is USB and USB won't work the distance I'll be needing to run the cables (100ft). I can't bring the PC into the room with the consoles because there is no room and the PC is needed in its current location for work and other tasks. I can't move the consoles into the room with the PC because there is no room for the CRT so I would have to try to play through the Streamlabs preview which has too much delay. With all that considered here are the problems I'm trying to overcome:

1. monitor and control chat from the room with the consoles
2. use my Stream Deck from the room with the consoles
3. control my VTuber avatar from the room with consoles

Any recommendations would be greatly appreciated!

[sharp granite]

how can i adjust my settings so that my stream shows in 720p?

[thin spruce]

Hello,

I have a major issue on Streamlabs.
My issue is the following:
When I connect to Streamlabs, my list of "Recent Events" (Follow, subs...) this one has not been up to date for 1 month.
I tried to log out several times.

The feed of the follows is not up to date on the site and on streamlabs OBS.

However, the list of "Recent Events" on the Streamelements site is up to date, and it's been more than 6 years since I last modified this site.

I searched google for solutions but couldn't find anything.
I cleared the cache but it didn't change anything.
I reinstalled the StreamLabs OBS app and it didn't change anything.
On the Streamlabs site it is not up to date either.

PS: I think this problem happened since I changed my handle on Twitch. But I don't see why that would be a problem.
As I said, I disconnected and reconnected several times.

I ask you for help please.

Kind regards.
Sry for my english, i'm not english...

[neon pine]

the game capture isnt working for some reason. and the display captures only work with my second monitor and not on my first monetor

[green ember]

ok

[neon crow]

This is going to be outside the scope of support provided here.

[neon crow]

In your settings > video > scaled output set to 1280x720

[neon crow]

Try these steps: #known-issues message

[neon crow]

Are you on a laptop?

[sharp granite]

thank you!

[wispy latch]

@tulip robin```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

Each of those links should also include settings as well

[subtle quail]

hey when i stream on youtube, my resolution and quality seem to be really messed up, I checked in settings and it was set to 1920x1080 60 fps and i changed my video bitrate

really confused as to whats happening, I can share the stream to show whats happening if needed

[wispy latch]

@subtle quail```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[subtle quail]

i already did bitrate

it didn't change anything

still remained to look like this

[neon crow]

I would recommend verifying your encoder settings match what your platform recommends, which is in the link above.

[neon pine]

no im on windows pc

[subtle quail]

they do match, 1920x1080 and 8500 kbps for bitrate fits in with my settings

[wispy latch]

@neon pine ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[cosmic cave]

Hi I had application audio capture beta, I had to format and restart. I installed the latest SLOBS and its no longer there. any advice how I can get it back as I really enjoyed that feature.

[subtle quail]

I am using the H.264 encoder settings and following the youtube recommended settings and still looks like

[neon crow]

It looks like your encoder can’t process the resolution you’re attempting to stream at.

[subtle quail]

so should I try 720p by 60 fps?

[neon crow]

Run your windows updates. It requires windows build 2004 or later.

[neon crow]

Do you have an RTX card by chance?

[subtle quail]

2070 super yeah

[neon crow]

Use nvenc

Don’t use x264

[subtle quail]

kk ill give it a try

[cosmic cave]

will try that now thanks orsuna

[neon crow]

20-series and later have dedicated encoding chips. You probably won’t get 1080p60, but might be able to pull off 1080p30 or 720p60

[subtle quail]

its still showing the weird box thingy

[neon crow]

Can you screenshot your streamlabs desktop window for me?

With your game showing in it

[subtle quail]

of course

[neon crow]

Ok screenshot streamlabs settings > video for me

[valid oyster]

anyone have any idea what causes critical error and the obs to crash it is driving me nuts

[neon crow]

Is your monitor 1080p?

[subtle quail]

yes

[neon crow]

Set base canvas to 1920x1080

[subtle quail]

kk

[neon crow]

Then screenshot the Output section for me

[neon crow]

When is it crashing?

[valid oyster]

about 20 minutes in 2 times today

[neon crow]

So you’re live for 20 minutes and it crashes?

[valid oyster]

yes just started over the weekend

[neon crow]

Drop your audio bitrate back to 160, no need for 320, and for 720p60 which is your output, you can drop the bitrate to 4500 which is the high-end for 720p

[subtle quail]

ok

should i try again now..?

streaming*

[neon crow]

Yes, let’s see what that looks like

[valid oyster]

its crazy my computer has been running fine for years and now suddenly its unable to do what it has been doing

[neon crow]

Can you verify the 64-bit one is installed from here for me? https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

[subtle quail]

it worked

dub rizz orsuna tysm

[valid oyster]

i just updated drivers and im on the latest version on streamlabs

[neon crow]

It’s gonna look way better too

[neon crow]

Please verify the redistributables are installed/repaired and then please restart your PC before launching streamlabs.

[valid oyster]

how do i repair redistributables

[neon crow]

Can you verify the 64-bit one is installed from here for me? https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

Running the installer will prompt to repair if it is already installed

[valid oyster]

kk

installed n restarted

[valid oyster]

what do you suggest i do next my guy

[neon crow]

Let’s try right-clicking the streamlabs icon and select “run as administrator” and test it again

[desert briar]

I have a question

How can I request to have my account perm deleted.

nve found the email

[knotty bobcat]

How do I fix it

[fleet pine]

So I just paid for the membership ultra membership and saying that I don’t have it

This is the receipt

Can somebody help me?

Can anybody answer me I am getting really frustrated now

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[fleet pine]

So the date says the receipts is April 24 is really April 23 so I’m really confused

[woeful dune]

Ever since I did a 24hr stream, my stream labs has been crashing, and having major frame drops. This issue has been going on for about a week now, and tried all the sugested tips to help with stream lag, and yet it still an issue. Everything else works fine with no lag, but the second i try to stream streamlabs has a stroke.

[wraith thunder]

I have an issue with my streamlabs obs. My chat will NOT show up on my screen. My alerts will make a sound, but the graphic does not show up. I have removed the element and recreated them all twice. I'm at a loss as to what to do next

My streamlabs desktop version is 1.12.5 I can't seem to find the control to check for updates to see if that is an issue and most of the web searches I find tell me to go to locations that just don't seem to be present on my set up

[neon crow]

What server are you trying to stream to?

[fleet pine]

I need help with my subscription

[wispy latch]

@fleet pine If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Chat isn’t showing or are you talking about follower alerts?

[wraith thunder]

Both, The chat doesn't show AND the alerts are not showing, though the sound does work on that. Chat shows in the side panel, just not in the chat box on the video

[neon crow]

Are followers etc showing up in the activity feed?

[wraith thunder]

A friend just helped me fix it. The layer was wrong they were BEHIND the Game capture because they were below it on the list.

[neon crow]

Glad to hear it.

[unborn zinc]

mini feed will not update. it was working for the last 3 weeks, then today it just stopped updating. I have restarted, redownloaded, logged into nand out of streamlabs and twitch and it still isnt working. Please help!

[neon crow]

What platform do you stream to?

[unborn zinc]

Twitch

[neon crow]

Follow these steps: #known-issues message

[olive quiver]

Does anyone use a pomodoro timer on Streamlabs?

[neon crow]

@hybrid jay Try following the steps here: https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

[unborn zinc]

Still not working 😦

[winter cedar]

hey im having an issue where opening the video capture settings on streamlabs desktop freezes the application to where i have to close it all out completely. i thought it was a camera issue so i bought a new one today and its still doing the same thing sos 😭

[neon crow]

Can you reconnect your twitch channel to your discord? You should be able to do it in discord settings > connections.

[neon crow]

Can I have you quit streamlabs desktop and then verify the 64-bit package is installed from here? You will need to restart if it needs to install. https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

[knotty bobcat]

The Kick streaming service

[neon crow]

Please double-check the ingest server URL

[winter cedar]

i installed it & restarted, no luck yet 😭

[wispy latch]

@winter cedar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

@winter cedar please follow the steps above to create a ticket.

[winter cedar]

thank you!

[cerulean ravine]

When you reconnect do you lose sounds to stream? As I am also getting random disconnects but I lose sounds like my mic & game sounds im about the same time frame as you no reason given in error notifications either 🤷‍♂️ it’s also not just me there’s quite a few out there as well

[wispy latch]

@cerulean ravine If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[fathom epoch]

I need help. I’ve tried to use the remote control feature on my phone. I’ve literally done everything that was suggested and still nothing. Can anyone help me please?

[lusty radish]

Hopefully someone can help me, I am trying to record Witcher 3 gameplay using PS4 Slim, but I can't seem to get the audio to record/play properly. I am getting the music, sfx, etc, but no voice over during cutscenes and in dialogue choices. Am I missing something?

[wispy latch]

@fathom epoch If you're having issues with connecting your Mobile device to Streamlabs Desktop, see this guide below. https://streamlabs.com/content-hub/post/streamlabs-deck-app-remote-control-your-stream

[barren sigil]

the online dashboard and the mini feed in my streamlabs client are not updating. I've reinstalled, cleared cache, and signed out and signed back in to no avail

[neon crow]

Try this: #known-issues message

[neon crow]

How are you capturing your gameplay? Capture card?

[lusty radish]

@neon crow yes I am using a capture card, I can hear all audio, except voice overs during cutscenes and dialogue. I am not sure if it's my capture card or my settings. And I am using a PS4 Slim

[neon crow]

Voiceover = narration in-game?

[lusty radish]

@neon crow yes corect, naration duing a cutscene, and voice dialogue during a conversation option. It's just the voice, the background music is still playing. I tested this on Witcher 3 and DA Inquisition and same issue

[neon crow]

Let’s get you a ticket made. That’s a weird one and I am not knowledgeable enough (i.e. I’m dumb) about that one

[wispy latch]

@lusty radish If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[clear mantle]

the recent events are not updating what should I do ?

[lusty radish]

@neon crow sure, I will do that. Thank you so much for your help

[neon crow]

You should definitely attempt these steps: #known-issues message

[languid quiver]

I'm looking for any documentation re; Cloudbot and Loyalty Points. Specifically, !give commands (why does !give fail sometimes ?) and the "Add Points To All Viewers" System (how long should this take to payout, and why some viewers don't receive the payout ?)

[dim lark]

Hey guys, how do I change the font in a chatbox? There's a size slider for the font but you can't change the font for the chatbox. Any help?

[golden fiber]

For streamlabs, on the screen where one connects their acc to twitch/yt/other platforms, I want to connect it to twitch. The pop-up isn't appearing when I click on the twitch button though, could someone help with that?

[polar hornet]

My subscription is paused and I wish to cancel. Any idea how I can do that? Only option I see in my account after following all online help info is to resub to Ultra then cancel?

[glass willow]

I would send in a ticket to https://support.streamlabs.com/hc/en-us/requests/new

[tulip ledge]

update 1.12.5 error Frames drops

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[random basin]

Morning, please submit a ticket so you can be provided with technical support. https://support.streamlabs.com/hc/en-us/requests/new

[random basin]

If you are using any type of adblock on your browser please deactivate it and try again.

[random basin]

For anything related to cloudbot please join:

Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

[night spruce]

guys, need help. it always like this every 30 minutes of streaming on youtube

[oak cloud]

That's OBS Studio. You would want to go here to get help with that https://discord.com/invite/obsproject

[night spruce]

i use streamlabs too, and the problem is same with this

[oak cloud]

your screenshot shows that the program is crashing. If it's happening with Streamlabs Desktop too then probably is a driver issue. You should try troubleshooting with this: https://streamlabs.com/content-hub/post/streamlabs-desktop-crash-troubleshooting-guide But if you're still having issues then it's probably something outside of either software causing it

[buoyant oriole]

hello, i was just wondering. I need to made a stream test, did someone have the application for it ? thanks !

help me plz

before i got the application but i deleted it

[oak cloud]

it would really depend on where you're streaming to, but each platform has its own way of doing a private stream.
twitch: https://streamersplaybook.com/how-to-do-a-test-stream-on-twitch/
youtube: you would do an unlisted stream https://support.google.com/youtube/answer/9854503?hl=en
fb: https://www.facebook.com/business/help/870559976652093?id=1123223941353904

[buoyant oriole]

i am streaming sur twitch thanks

ummm it is my fault ?

[oak cloud]

I shared a link on how to do a private stream to twitch. You would need to follow that in order to do that 🙂

[buoyant oriole]

yea i did it

well, i try to do it

[oak cloud]

if you did it exactly how they said then it would still look like a normal live stream on the application but not show on twitch. that's how that would work

[buoyant oriole]

ok i see, thanks !

[fleet pine]

So I still can’t get to my freaking membership. It saying I don’t have it. So I can’t cancel it something I’ll be charged 19 a month with something I don’t have I tried contact support. They sent me an email and took me somewhere else.

[oak cloud]

what is the ticket number that you sent?

[wanton granite]

Anyone else don’t receive any alerts?

[wispy latch]

@wanton granite If you find that your alerts/widgets aren't working, please follow the troubleshooting steps here: https://streamlabs.com/content-hub/post/alertswidget-troubleshooting

[wanton granite]

After Stream I saw we got 8 new followers and no one triggered an alert. After a lot of wrong alerts with wrong delay and so on I think I will switch to another portal. So much problems. 😕

Thank you for the nice two month. By now it’s just a big beta fail imo.

Bye 👋🏻

[oak cloud]

did you try troubleshooting with anyone?

because the link there should solve your problem

[wanton granite]

I don’t want to troubleshoot before and after any stream

I like a program to work without controlling it every day

[oak cloud]

All software will have moments where you need to troubleshoot it

[wanton granite]

Moments yes. But it regular with streamlabs

[oak cloud]

I'm sorry for that, however this is the fist time that you're here afaik. which we're here to help you so you don't have to do it on your own (and to solve things faster)

But ultimately you do whatever is best for you

[wanton granite]

So I don’t know wheee to start searching. Test alerts work. Chat works. Alerts doesn’t

Also not the goal

[oak cloud]

The guide is very comprehensive and it shows you where to start if you can see alerts but not hear them, where you can't see them but can hear them, or both.

[wanton granite]

I don’t see them too

[oak cloud]

the #1 thing that you should always do when alerts don't work is to relog

then you would go here in the guide https://streamlabs.com/content-hub/post/alertswidget-troubleshooting

[wanton granite]

Question from a noob: why I have to be logged in for streamlabs to work? But yes I am logged in. Otherwise I wouldn’t be able to check the test alerts.

I will relog and check again. But for real: I don’t get why i should be logged in for the bot to work

[oak cloud]

Because there are OAuth tokens and API sent from Twitch/Facebook/YouTube/Etc to Streamlabs. You would also need to log in with Streamelements for example for the same thing

[wanton granite]

And anyone with an idea why the text is delayed randomly and why the sound often plays double (one starting 1-2 sec later). Sounds really bad

[wanton granite]

Ty

Just wondering why the chat and Tests works. But doesn’t matter. I will check it later

[oak cloud]

did you relog already?

sorry i was responding to the other thing and then figured i would ask that.

[wanton granite]

This problem indeed I checked with multiply relogs

[oak cloud]

but tyically it "sounding again later" is a monitoring issue. like echoes

[oak cloud]

i'm asking if you just relogged or not

[wanton granite]

Not now. I’m on my way

But the delay bug i checked with relogs before. No change

It’s random if it works fine or if it’s delayed or with echo

[oak cloud]

the relog wouldn't fix a monitoring issue. that's to fix the "stuff just isn't appearing when they follow/sub/etc"

[wanton granite]

And the echo comes from the same spot and not from another monitor fe

[small hollow]

i having issue, can i ask here??

[random basin]

Hi there! Sure whats up?

[small hollow]

i not sure what happening

[wanton granite]

Any idea then? I would say 50% works perfect. Rest randomly bugged

Echo, delay, missing alert and so on

[oak cloud]

we should focus on one thing at a time. which is right now your alerts not showing up at all. did you relog?

[wanton granite]

I am on my way and can’t use my pc now. I check it later. So I tried to ask for my other problem which I can’t fix with relogs

[oak cloud]

well i'm here ready to test that. that's why i'm asking. When you're at your PC to troubleshoot would be the best way, because we would need screenshots from that PC anyways for even the other issues.

[wanton granite]

If it was wrong always I’d like to search in my obs. But so it’s not the monitor imo because everything is so random

[oak cloud]

We wouldn't know until we can get more info. So when you're at your computer you can ask here again

[wanton granite]

I don’t know how to screenshot a delay to the sound. But ok 🤔

[oak cloud]

You would screenshot your settings. We are good at seeing what could be causing delay issues

[wanton granite]

Ok. Which setting I should send u?

[oak cloud]

99.9% of the time an echo or a delay is caused by a setting that is wonky.

When you're back at your computer you can reach out here again, as I may not be here and someone else would be helping you. They would ask you based on where they want to start

[wanton granite]

Ok.

Ty

[fleet pine]

Something is not right here guys I’m trying to login with my Twitch account in Streamlabs but it is saying please verify email with Zendesk and there’s nothing to do with Streamlabs. I looked it up. And I never got an email from Zendesk to verify it.

[oak cloud]

are you trying to submit a ticket?

because if you go here: https://support.streamlabs.com/hc/en-us/requests/new then sign in you shouldn't need to verify anything as long as you're signed into Streamlabs

it should pop up with the sign screen here if you're not

[fleet pine]

That what I did in it said please verify email

And I never got an email

[oak cloud]

try incognito mode. That shouldn't be happening for you as you should be logging in directly with Streamlabs and not within zendesk itself

[fleet pine]

I’m starting to worry

Which is kind creepy is when I got that receipt and said the 24th and yesterday was the 23rd

[oak cloud]

for a subscription charge? Typically those are done in UTC time, so it could have been the 24th UTC but the 23rd wherever you live

time zones are "fun"

[fleet pine]

Oh

[oak cloud]

(i say fun cause i always am confused with them since we have people all over the world here)

[fleet pine]

But why is my subscription not showing on my account which doesn’t make sense?

And there’s no way canceling it

[oak cloud]

Maybe it was purchased on another account by accident? not sure as we don't have access to that info here; our payments team would need to look into it. Did you submit a ticket earlier and were looking to see if it was responded to it? or were you just trying to submit a ticket outright?

[fleet pine]

I did submit a ticket last night

[oak cloud]

ok! then you should get an email when someone has looked into it 🙂

[golden fiber]

don't think I use an adblocker

[verbal juniper]

So how can get refund on my streamlabs

[cerulean ravine]

is anyone else randomly disconnecting while streaming & when reconnects you lose all your sounds?

[random basin]

You need to send in a ticket for any payment related issue:

https://support.streamlabs.com/hc/en-us/requests/new

[rancid sun]

Have I been banned from community support? it says no access

[random basin]

You are literally writing in the community support. Must have glitched!

[wispy latch]

@rancid sun Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[oak cloud]

where are you seeing this?

[rancid sun]

under the list in the Rules and tech support channel

wasn't there a channel where you would get a support ticket and what not?

[random basin]

Do you see it on the above one I just sent you?

[rancid sun]

no

[oak cloud]

back in the day there was a place you would get a ticket but now we just write in here 🙂

[rancid sun]

back in the day? so like a few weeks ago?

are the old tickets no longer retrievable for reference?

[oak cloud]

hmmm i would say about a month or so ago. we can still look up old tickets

[rancid sun]

i have no idea what my ticket # were. i recall they were all in that channel.

[low jetty]

hi, I know OBS has a problem with conflicting "game capture" and/or "screen capture"sources where recording two "game captures" can result in either or both to freeze. ie frozen recording of one "game capture" but the other works fine. Does Steamlabs have the same issue? Thanks

[rancid sun]

anyway, I have a severe problem that I think I need a big web ticket for, but i thought i'd drop a line here first.

Basically my driver crashes when I have too much going on (i.e., VLC, 2 games open, YT open). I've tried several DDU clean installs and old driver versions dating back to Feb. It only occurs when Slabs is running. I can run as many games and videos as I want if I don't open Slabs

[oak cloud]

the last ticket you had was about window capture not working, not a lot of troubleshooting was done so if yo'ure sitll having that issue you can share more about what's going on here

[rancid sun]

I know but they gave me a bunch of things to do like disabling hardware acceleration and I wanted to play around with that and refer to where all the settings were

[oak cloud]

- Run Streamlabs Desktop as administrator (right-click Streamlabs Desktop > run as administrator)
- Install the C++ files in this guide here: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop
- Allow Streamlabs Desktop through your Firewall: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall
- Allow Streamlabs Desktop through any anti-virus software that you have
- Restart your PC at least once prior to testing after these steps

If you need more help though, i would suggest reaching out via a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team can assist you more/make a report if necessary

[rancid sun]

this is the error i get in event viewer. just wanted to see if an issue like this was heard of before

[oak cloud]

I would suggest submitting a ticket at https://support.streamlabs.com/hc/en-us/requests/new. then everything can be kept together and made into a report if necessary

[rancid sun]

roger, thanks

[timid hedge]

Hey there, hope you're all fine 🙂

Is it possible to have different resolutions for both Recording and streaming ?
I'm on 1440P for base resolution, want to stream in 720p but record in 1440P.
I've set different bitrates for both sections in Video, but in "Output" I can't manage to select a different resolution.

I tried in Video to put a different resolution in Output resolution, which makes the stream to go to this selected one.

Basically either I stream in 1440P but my network doesn't follow up, or 720P and the record is ugly despite setting bitrate to 18000.

Couldn't find also neither here or on the FAQ some tips, so Help would be appreciated 🙂

Thanks !

[wanton granite]

i relogged and i am at the pc now

and the tests give randoms echoes

think i got it. "control sound with obs" have to be acitvated and then u can mute the sound of the alert. doesnt make sence for me as an audio engineer, but ok, so i activated it and muted, so the echoes are gone. but i really dont get why i should activate some to mute it to prevent echoes...

[oak cloud]

That's because you have monitoring set up that would cause echoes. Doing it that way allows you to control the alertbox audio separately from your overall desktop audio

most people don't have audio setups that they would need to do this

alerts appear to be working fine too now

if you do have any issues with alerts just check to see if they're showing up in your recent events list. If they aren't, it's an account connection issue. if they are and they aren't sounding, then it's typically a settings issue but we're happy to always look into these things.

[wanton granite]

😄 ty

[desert briar]

Hello, Im trying to login to streamlabs via tiktok and it says "Too Many Attempts" error. Ive been trying for over a week now and I know that the info is correct, can I please have some assistance.

[plucky badge]

I'm a macbook user and blackhole 2ch isn't working to stream desktop audio. I have my multi-output device set up with blackhole 2ch and the device which the audio is playing through.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[full shard]

how can i see the chat on streamlabs?

[white flicker]

Hi, just wondering if anyone knows why the stream labels installer isnt working or if anyone else is having the same issues, ty in advance 🙂

[proper totem]

I just tested and it worked just fine. If you continue to have issues installing, please raise a ticket with us: https://support.streamlabs.com/hc/en-us/requests/new

[shadow kelp]

Hi, is there any known issues for connecting to Youtube through the login option? It was connected and working, signed out to sign into Twitch, but when I click on either Twitch or Youtube to connect to that account, nothing happens, Facebook works. I've tried clearing the cache as well as multiple reinstalls. any help would be appreciated, thank you

[white flicker]

@proper totem do you mind if I dm you ?

[proper totem]

I'm not available for DM, sorry!

[white flicker]

no problem thanks!

[abstract jetty]

ayo so im just trying to figure out how to integrate song command into the chat while spotify songs are playing. my vod deletes the songs playing but i think it would be nice to have !song and have it show in chat. anyone know how i can do that or direct me to a tutorial that can show me?

[hybrid jay]

hello did anyone find a solution to xbox link problem

id like to start streaming but i cant seem to link my streamlabs to twitch or i cannot start streaming because account is not linked when it is linked

[median python]

Hi guys, I am trying to setup my youtube stream with emote-wall widget on StreamLabs, The alerts for donation etc are working but the normal emote-wall for emotes from chat do not seem be working.

Not sure if I'm doing something wrong because I couldn't find a related issue in the #known-issues. Neither anything regarding this #1057658928365842512

[maiden bramble]

غخ

Yo i have a problem here guys

[bright marsh]

any idea how to resolve this issue? I've tried logging out and back in, running as admin, restarting my computer, and none of them work.

[subtle jacinth]

Hey reader.

do we have a way to take TIP / donation code? look "IMG"
so we can move it over to my own domain?

if not, is there someone who can guide me to some Socket and API instructions.

[faint mantle]

Hey there, is the "Follower-Alerts" not showing up bug still not fixed? It seems i have to refresh my widgets now everytime i stream (that was the workaround for this)

[thin spruce]

Ok thx, that's works.
I've make test with new account.

Kind Regards.

[gritty isle]

That was a an issue back on April 1st which has now been resolved. Please follow exactly the steps in this post <#known-issues message>.

Note this will not go back and capture any event that was missed. You'll need a new event (new follow, not unfollow/refollow) for verification. If you can't get one after completing those steps, let me know.

[faint mantle]

Thanks for the reply, i did all this back at the start of april and it worked for quite a bit, till it didnt. Someone from here then "refreshed" my alertbox, while i was streaming and did a test-follow which worked after that. Now it doesnt again. Ill go through this steps again before my next stream.

[gritty isle]

Sounds like we might have to hard reset the alert box then. If you've followed the steps and still follow alerts don't come though, this is what we need to do. Typically refreshing the widgets while live may work, often its only a short term fix it seems.

So are you currently live?

[midnight fulcrum]

Hey guys, on the replay buffer i have it fully setup other then is there a way to hide specific scenes on my instant replays?

[faint mantle]

Not anymore. Im not live again till thursday, can i comeback to you if things dont work out?

[gritty isle]

If you still have issues following the hard reset then, yes, come back to #technical-support and post again without tagging anyone specifically as us Volunteers are not always available or we are at work at that time.

So, can we go ahead and perform the hard reset for you?

[faint mantle]

Does hard reset have any negative consequences? Like i need create the alert again from scratch upload the GIF etc etc?

[gritty isle]

Nope, none of your data or settings will be reset.

[faint mantle]

Okay, sure go ahead

[gritty isle]

Okay, I'll need to perform a few steps to prep...

1. In Streamlabs Desktop, please log out and quit Streamlabs Desktop.
2. In your web browser, log out of the Streamlabs website, clear the cache in your web browser, and quit your web browser.

Also, let me know your channel name on Twitch.

[midnight fulcrum]

Sorry not trying to be annoying here but i cant find the answer anywhere i look, im trying to capture the "game" only on my replay buffer/instant replay but it captures every source. Is there a way to make it to where it only captures the game?

[gritty isle]

I believe that the replay buffer follows any use of the Selective Recording options you have set in any scene. So for example, if you don't want the Alert Box in the the Replay Buffer, toggle Alert Box to show only on stream.

Our guide on Selective Recording: https://streamlabs.com/content-hub/post/selective-recording-in-streamlabs-desktop

And I had read your post but I'm a bit busy in IRL with a few things and hadn't had time to reply, my apologies.

@faint mantle Have you completed the steps here <#technical-support message> and please confirm your name on Twitch is the same as the one linked in your Discord profile.

[midnight fulcrum]

No, worries at all! Actually i was thinking the same thing but it appears that isn't how it works. I have the game set to stream/record both and the other sources to stream only but it picks up everything in the replay/clip.

[gritty isle]

[midnight fulcrum]

game not same* sorry about that

[gritty isle]

Let me check with the staff once they get out of their meeting. May I reply or ping you in a bit?

[midnight fulcrum]

yeah that is completely fine, thank you very much!

[gritty isle]

[gritty isle]

The staff say that the Replay Buffer follows the Selective Recording options.

[midnight fulcrum]

Can i send you a screen shot in dm? i might have something messed up on my end then.

[gritty isle]

Just post it here directly.

[midnight fulcrum]

Runescape source is the game its set to both stream/record the other 3 are set to stream only. The second picture is a brand new clip but it shows all sources in the clip.

[gritty isle]

It seems that Instant Replay is being used as a source on stream and the other sources are set to stream only as well so on stream, you'd see them all. If you look at the clip outside of Streamlabs Desktop, just from Windows itself by double clicking on the file, it should be just the clip without the overlay elements.

[faint mantle]

I logged out of SLOBS Desktop. I logged out of the Web-Dashboard and cleared my browser cache. My channel name on twitch is the same as here.

[gritty isle]

Okay thanks! Give me a few minutes to request the reset.

[midnight fulcrum]

when deleting instant replay from the scene it still does the same thing, exporting does the same thing, and pulling the file completely out of stream labs into my desktop/editing software it does the same thing. I'm probably just
and missing something here.

[lethal brook]

Hey everyone I’m just getting started on here and just wanted to ask if anyone would be able to help me getting started I’m a beginner streamer on ps4

[gritty isle]

Okay! The hard reset is done!

Please launch Streamlabs Desktop and log in with your Twitch. Navigate to the scene with the Alert Box and let me know when that's done and I'll follow to verify that you see and hear the alert and that your Mini Feed updates.

[gritty isle]

Howdy and welcome! We have a guide for using consoles with Streamlabs: https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox

[gritty isle]

You might check the guide for Instant Replay: https://streamlabs.com/content-hub/post/instant-replays-in-streamlabs-desktop Are you saving the Instant Replays using a hot key or doing something else?

[midnight fulcrum]

I watched it to see if i missed something, yeah im using a hot key.

I'm using them specifically for clips and not replaying them in the stream itself.

[gritty isle]

Hmmmm, strange. I'd have to try and duplicate this later when I have more free time.

[faint mantle]

Okay, ready

[lethal brook]

Thank you that was very useful I’m excited to get started streaming

[gritty isle]

I followed!

[lethal brook]

How do you find gaming chats and stuff I’m just lost

[modest void]

Hey! Just wondering if you discovered anything on this? Ran into it today as well.

[neon crow]

I'd suggest creating a ticket for it. Lemme get the bot spam for tickets...

[wispy latch]

@modest void If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gritty isle]

What are you looking for exactly?

@faint mantle Did you see the alert? I didn't see the follow pop up in chat.

[midnight fulcrum]

Yeah i'm misinterpreting something here for sure, when i set it to "only visible on recording" it does not show it on the clip or the stream. When i have it set it to "visible on stream and recording" and "only visible on stream" both show them on stream and recording.

[lethal brook]

I play warzone I’m looking for chats with other players and or streamers so honestly I’m just lost I don’t know how to use this app

[midnight fulcrum]

seems to have "replay buffer" set to stream and not record possibly?

[faint mantle]

Nothing

[faint mantle]

Whoops wrong quote, no follow i meant 😄

[coral locust]

anybody know how to fix this

[gritty isle]

Okay I think we sussed it. In your case, set your Game Capture to both Stream and Record then go to Settings -> Output -> Replay Buffer and uncheck the option Use stream output.

[gritty isle]

Were you logged into Streamlabs Desktop?

[midnight fulcrum]

Okay, thank you very much! Sorry for all the hassle im not sure how i ended up doing that.

[faint mantle]

Yes, web and desktop app

[gritty isle]

No worries!

[coral locust]

anybody that can help me

[gritty isle]

Good, thanks, hang on sec.

[gritty isle]

What's the issue with your Alert Box? I can't tell just with your screen shot.

[coral locust]

it doesn't load the settings

[gritty isle]

Are you logged in Streamlabs Desktop with your Twitch, YouTube, Facebook, or Trovo account?

[coral locust]

ive tried everything and when it was working before the actual alerts that should come up dont come up on my screen its just black

[coral locust]

twitch

[gritty isle]

Please logout, wait a minute, and then log back in and try again.

[coral locust]

ive cleared the cache so many times which made me log out so i had to log back in again

[gritty isle]

Seems there is a deeper issue that the hard reset didn't resolve. Please open a ticket here and the team will investigate the issue: https://support.streamlabs.com/hc/en-us/requests/new

[coral locust]

this shi so buggy bruh 💀

[gritty isle]

Clearing the cache is not recommended unless directed to do so by a member of Streamlabs staff or a Volunteer.

[coral locust]

aight i logged out should i log back in now or sum

[gritty isle]

Yes, please log in with your Twitch account.

[gritty isle]

You might see if that game has a discord. This discord is just for technical support for Streamlabs products and services. You can hop over to #1095099104394223768 as well if you're looking for people to chat with.

[coral locust]

still dont work

[gritty isle]

Please remove the Alert Box widget from any and all scenes where you have it.
Quit Streamlabs Desktop.
Wait a few minutes.
Launch Streamlabs Desktop and add the Alert Box back to just one scene and see if the issue is resolved.

[coral locust]

wdym by one scene

[gritty isle]

If you have scenes for Starting Soon, Game Play, Be Right Back, Just Chatting, Ending, etc, then just add the Alert Box widget to only one scene like Game Play.

[coral locust]

ohhh

still dont work

[sharp hare]

Hello! When I fullscreen my minecraft while streaming in fullscreen my cursor dissapears. This makes the game really annoying to play. It seems to be connected to another application "veadotube mini" which I use for my little PNGtuber. As if I close it the cursor reappears. If this has a fix that would be much appreciated!

[worthy hemlock]

I have a question Can the new streamlabs music be put in obs studio? Like browser link?

[gritty isle]

Streamlabs Music is only available when used with Streamlabs Desktop.

[worthy hemlock]

well crap, alright thankyou for the help

[gritty isle]

You're welcome.

[lone silo]

Hello there. When cloudbot linked someone's twitch channel, it usually had nice embeded link to that channel. But now, it only have a box with "No data was found". Is that a twitch thing, or did my bot broke?

[dreamy root]

Hello,
I’m having issues with no sound on my windows laptop streamlabs set up. Can someone please help. There is no sound from the laptop itself, the dslr camera, or the ps5 connected by an elgato.

[gritty isle]

Is this box you have an Infor Panel? Can you share the link you have there?

[mystic current]

Hi there, I'm having an issue with donations through streamlabs. Whenever I receive a donation from the tip page provided by streamlabs it is marked as an order on paypal and the funds are being held. I contacted paypal support and they said I had to change it to be a donation link. I'm not sure how to do that on streamlabs or if it's even possible. I don't want to have to use a donation link from paypal as I want the alerts to pop up on stream. I am using a paypal business account.

[rapid magnet]

Anyone know how to get rid of the streamlabs console error that says “You need to link a subscription to your account to use the selected browdcast destination”?

[gritty isle]

Sounds like you have incorrectly set up your PayPal Business account. Please reach out to us via ticket https://support.streamlabs.com/hc/en-us/requests/new on this issue as we cannot support payment issues in discord due to the privacy and security of your confidential information.

[gritty isle]

Streamlabs Console is a subscription service. You would need to log into the Streamlabs Console site, click your PFP in the upper right, choose Account Settings, then scroll down and choose either the Monthly or Annual plan.

Streamlabs Console is also included in our Streamlabs Ultra subscription. If you're using Streamlabs Console this way, please make sure you set up your Streamlabs ID then log into the Streamlabs Console with your Streamlabs ID rather than your Twitch.

[rapid magnet]

Ive already chose to pay for the subscription but im still getting that error message, is there anything else I can do?

[gritty isle]

Are you still within the seven day free trial period? If not, has the payment successfully cleared your account?

[rapid magnet]

still in the free trial period

[gritty isle]

Did you receive any email stating there was an issue with your payment details?

[rapid magnet]

let me check

nope

[gritty isle]

Hmmmm, okay, and you've logged out and back in the Streamlabs Console web site with the Twitch account you purchased the subscription with?

[rapid magnet]

yes

[gritty isle]

Okay, thanks for confirming that. Lastly, have you tried to go live the way this guide describes https://streamlabs.com/content-hub/post/streamlabs-console-update?

[mystic current]

I hope my ticket gets processed soon, I really want to continue moving forward

[gritty isle]

Tickets are answered in the order they are received. We can't offer an ETA. The team will reach out to you via email if the need more information from you or if they have anything for you to perform to try to resolve the issue.

[mystic current]

Sounds good, appreciate the response 👍

[gritty isle]

You're welcome.

[rapid magnet]

THANK YOU

[gritty isle]

Did that resolve the problem?

[rapid magnet]

yes

[gritty isle]

Woo Hoo!!!

[faint mantle]

@cursive herald Did you just right now followed my channel? If so, that alert triggered, since i just had SLOBS open to look if i can find anything

[wet halo]

HELLO

I need help, every time i launch streamlabs my pc lags like crazy and becomes unusable, i have a 3070Ti with a great processor and can run any game in 1444p, idk why this is happenign but i cant use streamlabs, i have used it in the past, can someone help me with this

[dark sluice]

Hello, my mini feed in stream labs isn’t updating

How do I fix it?

[neon crow]

Please follow all of the steps here: #known-issues message

[neon crow]

Hi there.

1. When you experience the “lag”, is it when you are live or when you just open the app?
2. are you on a desktop or laptop?
3. are you running two monitors?

[wet halo]

just when i open the app, im on desktop, and i have 2 monitors

[neon crow]

What are the refresh rates of the monitors?

[wet halo]

144 and 120

[neon crow]

Set them both to 120

[wet halo]

still lagging

when i launch the app i can barely move my mouse across my screens it lags so hard

[wet halo]

i did

[wispy latch]

@wet halo If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Go ahead and make a ticket from the link above. I want to make sure that someone takes a look to find the root cause and gets you up and running.

[deft wing]

Having an issue with the ultra bot. I've got it signed in under the name field in cloudbot on the streamlabs dashboard, but it's just appearing as streamlabs in my chat, not my bot accounts name. Any ideas?

[neon crow]

you’ve modded the custom bot name?

[deft wing]

I modded streamlabs, per the websites notice at the top

[neon crow]

Mod your custom bot name as well

[deft wing]

at the top of the cloudbot section

It says it's already a mod

I setup a command in the streamlabs dashboard, and if I type that command in chat right now, it comes from streamlabs

[neon crow]

One second

Haven’t had my pc on in a hot minute

[deft wing]

Will take some time to boot heh

Have a test stream going at the moment if you want to see what live chat...

[wheat gull]

Anyone have any idea why I cannot send merch to a brazil address from USA? It says the CPF number is in the wrong format even though its in the correct format

[wet halo]

anyone know why my mizxer looks like this

[deft wing]

Something must be goofy somewhere lol

[neon crow]

I’m getting same thing. I’m not entirely sure why that’s happening

[deft wing]

Backend issue lol

[neon crow]

Ok I got mine working

[neon crow]

So to get my cloudbot working, here is what I did. I had to log out of streamlabs desktop, set my cloudbot name, then for kicks I toggled cloudbot off and back on, then I went and logged back into streamlabs desktop with my streamlabs ID and selected Twitch as my platform. Once I went to type in chat it had my sign in, and as soon as I signed into chat the bot had the custom name

[neon crow]

What do you mean? Is it not showing the volume bars?

[deft wing]

Let me give that a shot

[neon crow]

Looks like logging out, toggling bot off/on and logging back in and signing into chat does change the bot name

[neon crow]

Did it work

[deft wing]

@neon crow Just tested and yep, fixed it! Thanks for the help!

[neon crow]

Huzzah! Happy streaming!

[onyx current]

trying to link business PayPal to donations but they won't link, anyone know what to do?

[deft wing]

Thanks!

[neon crow]

Have a look here: https://streamlabs.com/content-hub/post/how-to-setup-paypal-tipping-with-streamlabs

[eternal glade]

How do i reset my alert box?

[ripe stirrup]

How do i reset my alert box?

[serene edge]

i am dropping frames on stream and i don't know how to fix it i bought a new pc too so i don't know what the problem is

[neon crow]

Like to default?

[wispy latch]

@serene edge This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[eternal glade]

Alerts stopped working recently, and on Twitter they said you have to reset the alert box

[neon crow]

Right-click the alert box or click the settings gear in the source list and go into the properties of the widget > reset cache of widget

[ripe stirrup]

already reset the cache and still doesn´t works any alert

[neon crow]

@eternal glade @ripe stirrup when you say alerts, is it alerts and mini feed?

[hasty bough]

I have a question. I am trying to pop up a game screen but the game capture option does not appear. What do I do?

[neon crow]

As in you can’t add a game capture source?

[ripe stirrup]

just fixed

[eternal glade]

Thank U!

[hasty bough]

correct, it doesn't even show the otpion to add it

Option

[serene edge]

i am still having dropped frame issues and i don't know why can anyone help?

[wispy latch]

@serene edge This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[serene edge]

this did not help

[neon crow]

Can you please make sure the 64-bit redistributales are installed from here: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2022-needed-for-streamlabs-desktop

Make sure streamlabs desktop is closed, and you will need to restart your pc once installed.

[neon crow]

If you’re having issues with dropped frames, it is usually an internet connection issue. Are you streaming to twitch?

[serene edge]

yes and my internet speed is fine i have a 500 download and 15 upload

[wispy latch]

@serene edge
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[hasty bough]

Thanks I'll give it a try

[neon crow]

Upload speed ≠ connection quality

[neon crow]

Let me know!

[serene edge]

so what should i do

[neon crow]

Run the twitch test like the bot message above said to do

[hasty bough]

My computer says it can't be opened

[neon crow]

Are you on a Mac or PC?

[hasty bough]

Mac

[neon crow]

Aha! That’s why! Can you open system settings and go to Security & Privacy and navigate to the Privacy tab and select Screen Recording from the left sidebar of that section? Make sure Streamlabs Desktop is listed and the toggle is on.

[serene edge]

@neon crow i got the results to the twitch test is it ok to send a screenshot in here?

[neon crow]

Yes

[hasty bough]

Ok it shows that the red toggle is on

[neon crow]

Yeah your ISP hates you streaming to twitch

[serene edge]

interesting

[hasty bough]

I feel like macs are the least compatible device on the planet. Unfortunately its my only device.

[neon crow]

They are but they aren’t. Did that allow streamlabs to capture your screen?

[serene edge]

so what do i do about?

and my quality is the problem right?

[hasty bough]

Yes, it captures my computer screen.

[neon crow]

Your internet provider is the issue. You need to reach out to them and work with them to determine why your connection doesn’t like twitch

[neon crow]

Huzzah!

[neon crow]

You’ll also want to make sure streamlabs has permission for your microphone in those privacy settings as well

[hasty bough]

I've got that good also.

It just won't let me add a game screen when I try to add a source. It doesn't give me the option.

[neon crow]

Allow me to check mine

[neon crow]

I believe it was removed in OBS 28 because it was a terrible experience for mac users. They moved to Window capture instead, which should allow you to capture a specific window, and select the game from the dropdown list if you want.

[hasty bough]

Oh I see. That makes sense. Let me give it a try. I really appreciate the help by the way. 😊

[neon crow]

Not a problem! As a daily mac user, it helps to have a little bit of experience in both worlds 😄

[hasty bough]

Well... I think that was the problem but now I have a different one. 🥲

The site I was going to try vtubing on won't open on my mac either... its fine

[golden vector]

Hi was wondering if it is possible to use SLOBS for instagram live?

[gritty isle]

If they offer a RTMP URL and stream key it should be possible. You'd have to reach out to Instagram for more information.

[golden vector]

Much appreciated

[gritty isle]

You're welcome.

[indigo nexus]

Hi. I want to know what is the price of streamlabs console

[neon crow]

https://streamlabs.com/content-hub/post/streamlabs-console-faq

[marsh parrot]

Hey guys, I’m trying to get my stream labs leaderboard to work. I’ve uninstalled/reinstalled it and connected my Twitch account, but nothing will show. Any advice?

[wispy latch]

@marsh parrot If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[snow dust]

Never ever ever had issues with my bitrate till tonight. Makes me want to quit I troubleshot everything I know to do even lowered my bitrate to 1000 and still didn't fix it and I didn't even stream any game. My internet is perfect. Any thoughts?

[neon crow]

What platform are you streaming to?

[snow dust]

Twitch

[wispy latch]

@snow dust
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[neon crow]

Let’s see if there’s an issue with your connection to twitch

[snow dust]

Let me run this and get back to you

[surreal bluff]

Oh, av1 recording doesn't work on Intel arc ... bruh

Oh, the others doesn't work too
Quicksync, soft, aom av1, svt av1, lol
Record application that doesn't work with record features, bruh, record crash with 100% chance

[true whale]

Hey there im a bit confused on what im supposed to do here my mini feed wont update and my alerts wont popup either any ideas?

[neon crow]

Follow the steps here: #known-issues message

[dusty dawn]

hello

[true whale]

i did it but people i had follow recently still havent showed up should i try with a different profile to see if it works?

[neon crow]

You followed all of the steps in order? It won’t populate retroactive data but should now populate future data.

[true whale]

right it popped up in the chat but still didnt pop up in the minifeed or alert

[wispy latch]

@true whale If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Let’s have you make a ticket ^^

[true whale]

sent it out im guessing just keep an eye out for an email?

[neon crow]

Yep!

[true whale]

thanks for the help then hopefully i can get this solved :)

[daring wyvern]

The problem: Mic audio perfect. Load any game and Mic audio instantly gets lowered to a whisper.

What Ive done to fix it: Was streaming fine a few days ago. Now im having an issue with my Mic that Ive been troubleshooting for the last 2 hours and no luck. I even went as far as recreating my entire stream in SLABS, (my main stream on OBS) and still cant figure this out. Ive tried removing all filters as well as changing mics.

Video: https://www.youtube.com/watch?v=pPfxaFVFjcA

Help: please ❤️

[eternal pivot]

Is there anyway to have the results of the spin wheel show in chat?

[feral gate]

Hi, I have an issue that I’m unsure of how to fix, I did a stream the other day and I also did a recording of it so I could have a clean copy of the stream. The stream is a little over an hour long and the recording came out to be 233gb in size. How do I change it so the recording is still good quality and is a smaller file size

[ocean roost]

@sly hull Please take a moment to read the #rules. Advertising is not allowed in here

[vocal crane]

Hey, so

is Streamlabs a scam or am i just blind?
I don't see a single Theme avaiable for non-ultra members.

[ocean roost]

Try searching for "free" in the search field. There should be plenty of free themes available.

[vocal crane]

Oh thanks!

[vocal crane]

Could you also tell me, how i make an you know "The Stream is Starting" thingy?

or do i have to use an other software for that?

[ocean roost]

some themes come with a scene like that, otherwise you can set one up yourself. I cannot walk you through it step by step, but there are some good guides here: https://streamlabs.com/content-hub

[vocal crane]

Is there a way i can make an overlay so i can see chat while in the game im streaming?

@ocean roost could you help me with that/tell me how ^^

[ocean roost]

Check up "Game overlay" on content hub and it should walk you through it

[vocal crane]

dont find the content hub

[ocean roost]

It's the link I sent you two messages ago ^

[timber lance]

so why will it not let u switch from landscape to portrait mode in livestreaming from mobile? I heard its an update thing?

[hot cargo]

Hey! I’m trying to have random alerts show up when someone follows in stream labs desktop. I’ve made some extra follow tabs on alert box, but when I do a test follow it only shows first one, even though I’ve set variation switch to very often. Is this just the test follow thing? Or am I doing something wrong?

[ocean roost]

Test always show the main alert. In order to test the variations you can replay a follow from your recent events or use the test button for the specific variation.

[hollow dome]

i've ha problem about stop and start record

i cant stop a record

i need to click stop about 200 times for stop (sometimes doesent stop anyways)

same thing for start

i'va a 3050 and an i7 12700H with integred graphics card

[lapis helm]

Any idea why my Audio doesn't work when my stream disconnects and reconnects?

[old granite]

So I used the spin wheel and i had a hot key set up so that i can hit it and it would spin, for the past couple streams it no longer works and i am just trying to find out why or can you direct me to where i can change the hot key for it to maybe see if that fixes it

[grizzled jetty]

Black boxes appear around the edges when streaming over Streamlabs OBS in CSGO game

what can i do i can't figure it out please help

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[distant wave]

guys my audio on the stream is way lower than the one i hear while ingame,how can i fix this? All audio devices are already set at 100% volume

[lean forge]

Hello I have a chat problem

[worthy ledge]

hello everyone I need French support, my C920 webcam is detected by streamlabs but does not turn on

[fallen burrow]

Hello, I’m having issues with my alerts. If I test them they work however when I’m live the alerts do not go off at all.

[humble gale]

You could add a gain filter to your desktop audio device. This says mic but you can do it for desktop audio too: https://streamlabs.com/content-hub/post/how-to-improve-mic-quality-in-streamlabs-desktop

[lean forge]

Chariot not working

Chatbot

[humble gale]

https://streamlabs.com/content-hub/post/webcam-troubleshooting

[humble gale]

like the bot?

[lean forge]

Chat bot not working chat is not being displayed

[humble gale]

like the downloadable bot?

[wispy latch]

@fallen burrow If you find that your alerts/widgets aren't working, please follow the troubleshooting steps here: https://streamlabs.com/content-hub/post/alertswidget-troubleshooting

[lean forge]

Desktop bot

[humble gale]

if you're having issues with chatbot (the bot that you download and use there) you can go to their discord but most likely you need to regenerate your tokens

[lean forge]

Widget bot still not working

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[stray adder]

hello , i have that : Une erreur inattendue est survenue lors de la mise à jour de vos informations de diffusion. Vous pouvez réessayer ou vous pouvez simplement diffuser en direct. Si l'erreur persiste, essayez de vous déconnecter et de vous reconnecter.

400 Bad Request One or more tags were not applied because they failed a moderation check: [ferme]"
[18:46]
sorry is in french can someone help me ?

i already disconnect/connect

Failed to update settings for Twitch
Something went wrong while updating your stream info. You can try again, or you can just go live. If this error persists, you can try logging out and back in.

400 Bad Request One or more tags were not applied because they failed a moderation check: [ferme]

in english version

[gritty isle]

Remove the tag that is mentioned as it fails the moderation check: ferme. This message comes from Twitch and is not an issue with Streamlabs or Streamlabs Desktop.

(translated via Google)
Supprimez la balise mentionnée car elle échoue à la vérification de modération : ferme. Ce message provient de Twitch et n'est pas un problème avec Streamlabs ou Streamlabs Desktop.

[dark sluice]

My screen notification stays on the screen for way too long, how would I fix this please?

[granite vault]

hello, am i in the right channel for an question due multistreaming?

never mind suddenly worked 😛

[gritty isle]

Can you elaborate on which notification?

[dark sluice]

All of them, when I test it

It won’t go away

I have TeamViewer, if you would like to see

[gritty isle]

Do you mean the alerts? We can't screen share, sorry.

[granite vault]

This issue has probably been solved, but for anyone experiencing this issue, just close Stream Labs and reopen it as an Administrator (If you don't know how to do that, just click on the program and press 'Run as Administrator')

thats what i found on google for alerts that wont dissapaer, maybe it helps for you?

[gritty isle]

I'd make sure that you have the Fade Out method selected otherwise your alerts will stay on the screen.

[desert briar]

soo i screwed up when setting up streamlabs and now my collors are all inverted how do i fix that?

managed to fix that

'does anyone eknow why capture card audio dosent work?

it worked before i reinstalled streamlabs

[quick zodiac]

BRIAN DRURY HERE ordered some Merch did receive due to no Address I updated my address through email I emailed a ticket and gave the Address. POSTAL SERVICE says they mailed it back to you due to no address

[gritty isle]

You'd need to submit a ticket or update the ticket you had if its not closed. We can't assist with Merch issues in discord. If the previous ticket is now closed, submit a new one here: https://support.streamlabs.com/hc/en-us/requests/new

[floral dew]

Hi, i have an issue on my streamlabs desktop app.

On my last stream I got a new follower on my channel, I got the alert on my live etc.. but the follower doesnt show up on my mini feed, I don't understand why ?
Is it because he unfollowed or ?

[compact ridge]

Anyone know how to edit a bunch of clips then put it into a tiktok video??

[gritty isle]

Streamlabs Cross Clip could do that. https://streamlabs.com/content-hub/post/automatically-convert-twitch-clips-to-tiktok-with-cross-clip https://streamlabs.com/content-hub/post/cross-clip-montages

[compact ridge]

How do I do it

I need a tutorial 😂

[gritty isle]

The 2nd link. 😉

[compact ridge]

I use stream ladder

[gritty isle]

Sounds like you have a solution.

[compact ridge]

Ya but I don’t know how to put a bunch of clips into a tiktok I know how to put one clip but not 3-5

[gritty isle]

Streamlabs Cross Clip can do that. https://streamlabs.com/content-hub/post/cross-clip-montages

"We're extremely excited to announce a new Cross Clip feature called Montages! With Montages, you can combine multiple clips into a longer video and upload to TikTok, Instagram Reels, or as a YouTube Short! In this post we'll break down how to get start making clips with Cross Clip, and how to turn multiple clips into a Montage."

[silver ember]

Had to wipe computer and now when I login to dashboard w a couple of my social media accounts it doesnt recognize my Ultra subscription. Also, on the dashboard it shows kick is connected but on the desktop it doesnt show up when I try to go live on the desktop. Ugh. I HATEEEE this login w multiple platforms and then it won't recognize my paid subscription mess! It's extremely confusing for this newbie. Help pls

[shrewd finch]

Can you reach out in #ultra-support as that's where we help Ultra users, thank you.@silver ember

[compact ridge]

Is there a tutorial video how to do it

[gritty isle]

Yes, the link I keep posting to you.

https://streamlabs.com/content-hub/post/cross-clip-montages

If you never used Streamlabs Cross Clip, then you should start with this guide: https://streamlabs.com/content-hub/post/getting-started-with-cross-clip

[compact ridge]

Thanks rufus

[gritty isle]

You're welcome.

[finite hound]

do i need to down load stream labs for console on pc if i play and stream off a console

[gritty isle]

Streamlabs Console isn't a program you download. It is a subscription service that you manage via a web site and currently is only available for Xbox.

More on Streamlabs Console:

1. https://streamlabs.com/content-hub/post/streamlabs-console-faq
2. https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console
3. https://streamlabs.com/content-hub/post/streamlabs-console-update

If you have a PlayStation, there's other ways to go live: https://streamlabs.com/content-hub/post/using-streamlabs-with-consoles-ps4xbox Either with just the native app on your PS or capturing via a capture card.

[serene edge]

i've been experiencing frame drop issues on stream labs

i did the twitch bandwidth test and i don't know if my isp are the problem or what

can anyone help me out?

[gritty isle]

Is Streamlabs Desktop reporting dropped frames or is it just something you're seeing visually?

[serene edge]

streamlabs is reporting it

and its my stream thats dropping frames not my game

[gritty isle]

Dropped Frames indicate a network issue, either locally or between your PC and the end platform. Sounds like you're streaming to Twitch?

[serene edge]

yes

[gritty isle]

Okay, I'll trigger the bot with a command. Follow that and post the screen shot of the results.

[wispy latch]

{1}
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[serene edge]

so i've done that yesterday but i'll do it again today gimme a sec

[gritty isle]

All righty. 👀

[serene edge]

^ the one from yesterday

one from today

im on ny servers btw

[gritty isle]

The Quality for the Houston ingest is just over what is needed. So I'd use a custom ingest for Twitch and select the Houston ingest.

[hardy fjord]

Hi anyone know why valorant isnt able to get game captured? I have it on capturing specific window and it is still black screened

[serene edge]

how do i do this

[gritty isle]

Settings -> Stream -> Stream to custom ingest -> Choose Houston and then plug in your Twitch stream key.

[neon crow]

Valorant anti-cheat prevents game capture or window capture. You need to run display capture for Valorant

[serene edge]

@gritty isle since i put it to houston and im from ny will i experience lag or anything?

delay even?

[gritty isle]

The Quality for Houston is the best right now.

[serene edge]

so that a no?

[hardy fjord]

oh dam that wasnt there the last time i streamed like a year ago lol. also really awkward for a l;aptop user 🙂 but thats fine. is there a way to get rid of the yellow lines though? its pretty distracting

[gritty isle]

I can't guarantee a perfect experience, sorry.

[neon crow]

There is not.

[serene edge]

@gritty isle do u think contacting my isp will help or no?

[neon crow]

Try right-clicking streamlabs shortcut and running as administrator. Apparently obs fixed Valorant at some point

[gritty isle]

I couldn't say, sorry. If you reach out to them, I'd make sure they understand that you're live streaming to Twitch and are having a low quality connection to the Twitch ingest. Most ISP hear the word 'stream', and think you're just trying to watch Netflix.

[compact ridge]

How do u enter a twitch clip URL??

How’s Rufus so smart

[neon crow]

Go to twitch > click “Clips” > copy URL from address bar > paste

[hardy fjord]

perfect thank you so much!

[gritty isle]

I put corks in my ears so nothing leaks out whilst I sleep.

[compact ridge]

Where’s the url address bar

I don’t even know what URL is

[gritty isle]

If you go Twitch and click Watch on one of your clips, it opens in a new browser tab or window. Copy the URL from the address bar.

[main pasture]

Hi there.

Does anyone get Streamlabs Loyalty Points for Gifting Subs? is it the same amount for Subscribing?

[compact ridge]

This is my URL?

The top

[jade reef]

dose anyone know why my sub alert doesn't show the picture i want it keeps showing the default one during my streams even though i set it up to show my custom one

[compact ridge]

It’s not my URL I don’t think

[gritty isle]

That's the URL for the Clips you've made. To get the URL for a Clip, you'd need to click on the Clip, then click the Twitch logo, then it opens the clip in a new browser tab or window and from there you can get the URL for that particular clip.

[gritty isle]

You likely have an incomplete alert variation for the alert you're working with. Scroll down to the bottom of the page an open the Alert Variation section and if you have any there, click Disable them and then test your alert again or reply an past alert.

[random basin]

https://streamlabs.com/content-hub/post/cloudbot-101-loyalty-points

[rustic junco]

@everyone somedays my follower alert doesnt work during live stream

[gritty isle]

Hey there, the everyone tag is disabled here. Can you imagine pinging over 230,000 people?

[rustic junco]

oof sorry im new

wow so many people

[compact ridge]

What twitch logo Rufus

It’s not anywhere

[compact ridge]

?

[random basin]

Have a look in this and follow the steps please. #known-issues message

[gritty isle]

When you click on a clip, it opens a small window for that clip.

Or actually, click here 👇

[compact ridge]

Oooooo thank you

I want to upload 5 at same time

[gritty isle]

For your follower alert issue, this was a known issue back on April 1st that was resolved. Please follow exactly the steps in this post <#known-issues message>

Note that this will not go back and capture any events that were missed. You'll need a completely new follow for verification; let me know and I can follow if you want. Also an unfollow/refollow won't work either.

[fleet pine]

So I emailed the people they emailed me back saying that they gotta send it to the support that handle the payments and I never got an response

Back

[gritty isle]

How many days ago was this?

[rustic junco]

thank you so much

[gritty isle]

You're welcome.

[rustic junco]

can you try following my channel? i just did all the steps tknationgod

ty it works!

[gritty isle]

I followed.

[gritty isle]

You're welcome!

[rustic junco]

woahhh ty hazey as well!

[gritty isle]

So these two also appear now in your Mini Feed?

[rustic junco]

yuppp

ty so much hope it continues to work from now

[gritty isle]

Excellent.

[ebon imp]

Your welcome mate, it's all about showing the love & support... it dont cost anything apart from abit of your time (supporting) and it definitely dont hurt

[rustic junco]

oh wow this kindness is so overwhelming love it!

[round umbra]

anyone know how I can set a higher bitrate than 6000

[atomic stone]

Hey all. Over the course of the last three weeks or so I have been having issues with Streamlabs completely hanging randomly. I have attached a copy of the event properties. Has anyone seen anything like this before?

[gritty isle]

Go to Settings -> Output and type in the value you want in the Bitrate box.

[fleet pine]

3 days ago

[gritty isle]

I'd put in a ticket so the team can work with you on this: https://support.streamlabs.com/hc/en-us/requests/new

[round umbra]

but still on twitch it shows a bitrate of 6000

[atomic stone]

Perfect, thank you for the suggestion.

[gritty isle]

Are you currently live? You can't change the bitrate if you're live.

[gritty isle]

Possible the Payments Team hasn't reached your ticket yet. Give it another few days and if you don't get a response, let us know and we can have them check to make sure the ticket is still in the queue.

[fleet pine]

I just really hope they get back to me because I’m really stressing about this whole thing

[round umbra]

I know just even if I set the bitrate to 8000 it only comes out 6000 on twitch

[gritty isle]

Then uncheck the option 'Enforce streaming service encoder settings' if you have it checked as that is what is changing your settings because 6000 is what Twitch recommends. Remember though, bitrates higher than 6000, especially 8000 are reserved for Partners only and sometimes Affiliates.

[round umbra]

where can I find it

[solar sun]

is there a way that i can make my youtuber member goal transparent or minimal? for instance a simple "10/50"

[gritty isle]

Settings -> Output, same page where the Bitrate is set.

[round umbra]

thanks

[gritty isle]

If you're Output Mode is on Simple, you might not see that option. 😉

[gritty isle]

Switch the Layout from Standard to Condensed.

[daring wyvern]

The problem: Mic audio perfect. Load any game and Mic audio instantly gets lowered to a whisper. Mic volume gets lowered by over 50%

What Ive done to fix it: Was streaming fine a few days ago. Now im having an issue with my Mic that Ive been troubleshooting for the last 2 hours and no luck. I even went as far as recreating my entire stream in SLABS, (my main stream on OBS) and still cant figure this out. Ive tried removing all filters as well as changing mics.

Uninstalling Logitech ghub fixes this problem, most likely an EQ setting. However, I would like to use Ghub for better mic quality and have been trying to find the setting in Ghub thats causing this issue. Can anyone assist here?

[fleet pine]

Because I have no way to cancel my subscription because they think I don’t have it after they charge me

[gritty isle]

Is this the issue detailed in your ticket?

[fleet pine]

Yes

[gritty isle]

Gotcha. You'll need to wait for a response on the ticket. Payment issues can't be worked here in discord plus us Volunteers aren't employees and thus we have no access with which we could even think about helping.

[random basin]

For any technical support please submit a ticket and the team will have a look into it for you.

Ticket: https://support.streamlabs.com/hc/en-us/requests/new

[past pollen]

I am having the issue where my VODS are not uploading with any audio at all. I have tried following the steps Rufus outlined above on 4/14, but I am still unsuccessful. Please help! This has been happening for all my streams this year.

[gritty isle]

So you're VODs on Twitch have no audio at all?

[past pollen]

Correct. When I am live, everyone can hear me and the game I'm streaming. However, when it uploads as a VOD after I end stream there is 0 audio whatsoever.

I tried enabling Twitch VOD support in the settings and Disabling it, either way there is no sound.

[wispy latch]

@daring wyvern Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[gritty isle]

Let's check your settings via some screen shots. Please screen shot the following:

1. Settings -> Output -> Streaming
2. Settings -> Output -> Recording
3. Settings -> Audio
4. The Advance Audio Settings with your Microphone device opened. To get to these settings, click the ⚙️ icon on the Microphone device in the Mixer and choose Properties then click > open the Microphone section.

[past pollen]

1.)

2.)

3.)

4.)

[gritty isle]

Looks like you have Twitch Soundtrack installed. Please quit Streamlabs Desktop, use the Add/Remove Settings to uninstall Twitch Soundtrack then reboot your PC. Then once you PC is back up,press your Windows key and search %appdata% then open the slobs-plugins folder, then the obs-plugins folder, then you can delete the soundtrack .dll file.

[tardy gazelle]

i have purchased multistreaming and i do it to youtube and twitch but when i only want to end my youtube stream when live on both, i have 0 clue how

[gritty isle]

Once you get Twitch Soundtrack uninstalled. Turn on Twitch VOD then in the Advanced Audio Settings, click track 2 for any source you want in the VOD. Sources not selected won't be heard in the VOD.

[past pollen]

That was one issue I tried addressing, however I do not have Twitch Soundtrack installed that I can see.

[gritty isle]

The DLL is probably hanging around: Press your Windows key and search %appdata% then open the slobs-plugins folder, then the obs-plugins folder, then you can delete the soundtrack .dll file.

[past pollen]

It appears I don't have it there either 😦

[gritty isle]

Multistreaming through Streamlabs Desktop requires an active Streamlabs Ultra subscription. To learn more about Streamlabs Ultra, check out this https://streamlabs.com/ultra?refl=header

[tardy gazelle]

i have the subscription, currently paying 20 a month

[gritty isle]

Did you look in the obs-plugins folder?

[past pollen]

Yes, It only shows the folder above

and the 64bit folder is empty

[tardy gazelle]

i only want to know how to end my youtube stream when streaming on twitch and yt at the same time

[solar sun]

Hey. It still shows the bar.

[gritty isle]

In Streamlabs Desktop, when you click the Go Live button, you can toggle on the platforms you want to go live on. The platforms there are the ones you have merged in your Streamlabs account via this web page https://streamlabs.com/dashboard#/settings/account-settings/platforms

[tardy gazelle]

ik that lmao

if im streaming on TWO different platforms on streamlabs, is there an option to end only one of them

[gritty isle]

Apologies, its busy and I'm helping others. If you want to just end your stream on YouTube, you should be able to go to your YouTube Studio and end it there.

[tardy gazelle]

and keep streaming to the other

[gritty isle]

Not directly in Streamlabs Desktop.

[tardy gazelle]

ok, i tried looking for that option in yt studio the last time i multistreamed and didnt find an end live option but ig i can keep looking; just wasnt sure if there was an easier way in streamlabs.

[gritty isle]

That's about as condensed as it can be with the settings that are provided for the Widget. You might be able to play around with some custom HTML or CSS but we don't provide direct support for custom HTML/CSS.

[peak shard]

Hello! I have a problem with stream labels, the text doesn't appear when I'm trying to add the label to the scene. Doesn't matter which label or what the text is. It just shows a thin black stripe like on the picture.

[gritty isle]

In your YouTube Studio, click CREATE then Go Live and then from that next page you should be able to end your stream directly on YouTube.

[gritty isle]

Do you have any Twitch Soundtrack sources perhaps?

[gritty isle]

That black strip will show until you get data to fill that label. It won't go back in time and pick up the last event that fits that label.

[past pollen]

Not that I can see

[gritty isle]

Okay, let me check on this a bit.

[peak shard]

So the label will not appear until I get a donation?

[past pollen]

Thank you!

[gritty isle]

Correct.

[peak shard]

Thank you!

[gritty isle]

You're welcome!

[solar sun]

I believe I figured out how to adjust it to my liking through stream labels. Just to clarify, there's no way to edit the labels by adding a text correct?

[gritty isle]

In Streamlabs Desktop, please go to Settings -> Get Support -> Upload Diagnostic Report and then paste here the code it gives you.

[gritty isle]

Not that I'm aware of right off hand.

[past pollen]

1682458122-b223cbb3-9670-4a07-8c91-57eb212321e2

[gritty isle]

Thanks!

[past pollen]

Sure thing

[gritty isle]

Please reboot your PC and then screen shot Settings -> Output -> Streaming again.

[gritty isle]

That's better!

@past pollen Now click to enable Twitch VOD. Then in Advanced Audio Settings, click on track 2 for any source you want to be in the VOD. OR which ever track you specify in the Twitch VOD option once you enable it.

[wispy latch]

{1}

# Twitch VOD Track:
- Twitch VOD Track is a new feature implemented in 1.1.x, which allows users to exclude audio from Twitch VODs (video on demand). 
- The purpose of this feature is to exclude DMCA/Copyright music from your VOD. To enable this feature, first verify you have version 1.1.0 or above, (you can verify your version in the top left of Streamlabs Desktop) if you do not have this version, head over to https://streamlabs.com and download a new installer. 

# To Configure: 
- Settings > Output > Enable "advanced encoder settings” (if in Simple Output Mode) > Enable “Twitch VOD Track (Uses Track 2)”. If you would like to utilize a different track you will need to be in Advanced output mode at the top of your Output settings. 

- Open Advanced Audio Options (settings wheel next to the Streamlabs Desktop mixer). 
- On the right hand side, see tracks 1 through 6 highlighted, if track 2 (default Twitch VOD Track) is highlighted for any audio sources, the audio will go through to the VOD. 
- If another VOD track is used, then that specific track will mute the audio going through to the Twitch VOD. 

Make sure to only use the Twitch VOD track for any audio that should go to the Twitch VOD. To exclude a source from the VOD, ensure the configured VOD track is not enabled.```

[past pollen]

Like this?

[gritty isle]

If you picked Track 2 once you enabled Twitch VOD (track 2 is the default choice). In this screen shot only the Chatbox won't be heard in the VOD.

[past pollen]

Okay let me try to see if it works now

[gritty isle]

Also @tardy gazelle please link your discord per the instructions from the bot 👇 and gain access to the Ultra Support channel for priority support.

[wispy latch]

@tardy gazelle

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[past pollen]

It finally worked! Thank you so much Rufus! I was gonna cry if I couldn't get it worked out. You're the best!

[gritty isle]

YAY!!! You're welcome!

And no crying! 😄

(just kidding)

[desert briar]

hellooo after attempting multiple things to fix audio echo nothing worked and I am still dealing with echo again and again. I have tried switching audio monitoring on my mic and desktop yet nothing has worked. Any idea how i can fix this problem? i have been at it for hours now

[wispy latch]

@desert briar ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off http://prntscr.com/kfl5m7
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: http://prntscr.com/kfl60h
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: http://prntscr.com/kfl6ct

[desert briar]

i did have both turned off, and I am pretty sure my stream wasn't opened in another window

[gritty isle]

Do you have any audio output capture sources? I'd also make sure to go to Settings -> Audio and specifically selecting your Desktop Audio and Microphone devices rather than leaving it on Default.

[desert briar]

yup I just set it to the actual devices but no luck :(( and I don't have any audio output capture sources

I did have spotify running in the background, would that have affected anything?

these are my current settings

[gritty isle]

You microphone is likely picking up audio from your speakers.

[desert briar]

wait I don't have any speakers, sorry about that. I have my earphones and a mic that's about it

[gritty isle]

The selected audio device is labelled Speakers. I'd select the output device that doesn't route through your voice changer software.

[desert briar]

why does the name on my alerts for new follower does not change ??anyone know how to save the day??

[gritty isle]

Screen shot the settings you have for your Follower alert. Sounds like you may have overwritten the Message Template field.

[desert briar]

should I change it to HDMI

[gritty isle]

Where do you hear your audio?

[gritty isle]

Thanks! Now click on the + on the Follows alert and screen shot again please.

[desert briar]

I think digital audio most likely

[gritty isle]

Set it to the same device you use in Windows.

[desert briar]

Changed it, will get back to you if It fixed anything