technical-support

[random basin]

If you are using Streamlabs desktop you can add the audio from your desktop yes.

[desert briar]

I don’t see them on all alerts

[woven carbon]

How does one change the name that's listed in the top left side of the donation page? As much as I love my users I don't want it to display my legal name

[tight snow]

Change the site title here: https://streamlabs.com/dashboard#/creator-sites

[woven carbon]

It says my handle but still displays my real name on donation page

[full wadi]

I have also been having a lot of issue with alerts today.

[paper harness]

Can i get a update on the discord bot integration is it back up and running yet ?

[full wadi]

I keep changing the alerts look and sounds on streamlabs webpage ( while under the correct profile.) They will work for a few runs/test but then will revert to previous look/sound. I am unable to get them to keep the updated versions longer than 10-15 min. I have tried updating via the streamlabs obs alertbox widget as well as updating via the streamlabs webpage. I have logged out/in multiple times on both as well as cleared caches. Not sure what exactly I'm missing. This isn't the first time I've changed how my alerts look and sound, but it is the first time they have kept reverting

[gloomy pike]

guys my alert bux youtube dont work

[gritty isle]

Strange. I just test alerts on my MacBook Air with Firefox and I can see and hear my alerts. Let's take a dive into your Donation alerts and perhaps we can figure out the issue.

Please go to the Streamlabs Alert Box page for Donation alerts https://streamlabs.com/dashboard#/alertbox#donations and screen shot the whole settings page. Be sure to open the Alert Variation section at the bottom before grabbing a screen shot.

[neon crow]

Can you check if you have any variations configured for your alerts?

[neon crow]

Make sure that your subscribers have their privacy settings configured correctly:

If the person who is subscribing has their privacy settings enabled to not share their subs, then unfortunately no alert/notification will show on our end due to API limitations
YouTube now has a delay for subscriber alerts, which can take up to 4 hours. Unfortunately, there is nothing we can do about this at this time.

[gloomy pike]

okay thx orsuna

[pure jacinth]

tried looking this up but couldn't see a solution. Having an issue where I record a game and after about 20 minutes, the preview window is frozen and when i try to hit stop recording, it just buffers until i close down streamlabs and the recording never saves. Any thoughts?

[calm briar]

anyone else got a problem with their recent events not updating or the alertbox not notifying when something happens?

[full wadi]

Currently have all variations disabled

Just did a double check to make sure.
Tho when everything reverts, they do keep reverting back to enabled on the resubscribe

[neon crow]

Follow the steps here in order:
#known-issues message

[full wadi]

Also my filter events keep reverting to all checked

[wispy latch]

@pure jacinth If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

I’m gonna have you create a ticket on this one. It’s beyond my scope of knowledge at the moment.

Go ahead and click the link in the bot message above to create a ticket.

[calm briar]

cheers 🤝

[full wadi]

Will do ty!

[hexed flax]

Follows aren't showing up in stream labels or being notified

[neon crow]

#technical-support message

[hexed flax]

did that, didn't fix it

[neon crow]

Were you live when trying this?

[hexed flax]

Would that hurt it? I was.

[neon crow]

That does have an impact. Please try those steps once you’re not streaming

[hexed flax]

Okay I will. Wish there was a way to test it, everyone I know is following me >.>

[neon crow]

Once you complete the steps you can let me know here and I can do a test follow

[hexed flax]

That helps thank you

okay I've reconnected and sat at the alert box for a minute

[neon crow]

Are you ready for the test follow?

[hexed flax]

should be

[neon crow]

BRB

[hexed flax]

Notif didn't go off

😢

[neon crow]

This will seem really dumb, but can you grab a screenshot of your activity feed panel for me?

[hexed flax]

this? (the follows don't show up in stream labels)

[neon crow]

When you say “stream labels” where is that at? (Sorry, new volunteer support person)

[hexed flax]

Stream labels is one of the the softwares that lets you track activity and show things like most recent follower/subscriber on your stream overlay

Follows always show up here too but they aren't today

[neon crow]

is that the desktop streamlabs chatbot thing?

[hexed flax]

No it's a separate thing.

https://streamlabs.com/dashboard#/streamlabels

[neon crow]

thanks for the link! See how new I am?

[hexed flax]

It also lets you replay alerts. But regardless, really need follows to show

[neon crow]

AH it's sorta like the desktop chatbot thing, but it's the text doodad

Gimme a minute to read up on it ❤️

[neon crow]

How about this thingy: https://streamlabs.com/content-hub/post/streamlabels-not-updating-or-launching-troubleshooting

dunno if that still applies

[hexed flax]

I think if the follows get fixed it'll fix here too, there's nothing really wrong with the labels software.

I just really need follow notifs to show up

[neon crow]

are you using a custom bot name?

[hexed flax]

I'm not I wasn't even aware you could do that

[neon crow]

I see the streamlabs bot in your channel, but I would think it would notify me via chat of the follow, but SoundAlerts did it instead?

[hexed flax]

I don't think I've ever set up the streamlabs bot, but the notifications I'm talking about are the on-stream animation ones

Sound alerts is a different service

[neon crow]

right. I went to your channel to verify I didn't miss something, and when I was there I saw that SoundAlerts notified me via chat about the follow, not Streamlabs. Which was curious.

[hexed flax]

Yeah animated alerts and notifs are all I really use SL for

[neon crow]

I'm not quite sure how to deal with this one, so I'm gonna refer you to a ticket. We will get you taken care of and back up and running! Follow the last step of the bot response below and create a ticket using the link.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[torn bear]

Hola

Alguien me da consejos para mejorar en twitch?

Plis

[neon crow]

https://streamlabs.com/content-hub/streaming/growing-your-audience

Can you elaborate a tiny bit? Are you saying that your phone is streaming and working fine, but your PC has no internet access? or that your PC is streaming but won't go anywhere on the internet?

I don't know that we can really assist with that issue here if you're able to stream. It sounds like a restart wouldn't be a bad idea.

[upper finch]

Really? Wow. That's disappointing.

[night spruce]

hi guys, i have some problem. my livestream is always freezing like i cant click anything in the app. what should i do?

[wispy latch]

@night spruce If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[warm hedge]

hello I'm new and I need help with my streamdeck does anyone know where to go to get help in here?

[neon crow]

I’m the streamdeck software there should be a streamlabs plug-in available that will allow you to configure your streamdeck

[warm hedge]

where might I find this plug in and thanks for responding

[neon crow]

In the streamdeck app

[warm hedge]

this is what I'm dealing with

[neon crow]

Oh streamlabs controller

[warm hedge]

yeah

[neon crow]

https://streamlabs.com/content-hub/post/streamlabs-controller-app-remote-control-your-stream

[warm hedge]

thank you

[neon crow]

Not a problem! Happy streaming

[dawn bluff]

Hi, is there compatibility with streamlabs console with streamlabs ultra?

[dawn bluff]

Also, I’m having issues with linking my console subscription with the live streaming on Xbox. It comes up with this error when doing it via the Xbox - “you need to link a subscription to your account to use the selected broadcast destination”. I 100% have a subscription

[hollow linden]

<#technical-support message> I am glad to see that I am not the only person with that problem at the moment (raids get noticed by streamlabs without issues, but follows are not shown neither on the Dashboard on the streamlabs website nor in the software; they only show up in the activity feed of Twitch itself).
I noticed this problem 3 days ago for the first time.

[ocean roost]

Please submit a ticket so we can track down your subscription to ensure it's on the correct account and help you with any necessary steps to get this working: https://support.streamlabs.com/hc/en-us/requests/new

[ocean roost]

Please give the steps here a try: #known-issues message

[hollow linden]

It fixed the problem. Thank you very much for the fast support 💙

[tulip ledge]

My Streamlabs drop Fps 60 > 30. How to fix ? Thanks

[bright hemlock]

I think this fits here, I just tried streaming on clip studio through streamlabs yesterday but when I started shading it lagged like crazy. Could it be my internet?

[honest dew]

Yeah, tried everything but even on the stream labs website it's only showing follows from 2 months but on twitch I have more recent ones. So don't think it's the desktop app that has the issue

Looks like a it's streamlabs itself

[long patio]

I have done all the steps again, but not sure if its working, follows from yesterday are still not showing on my Streamlabs dashboard

is there anyone that could just do a test follow to see if the problem is fixed can of course unfollow after 😄

[random basin]

The follows from yesterday won’t appear, only new ones.

[random basin]

I just did.

[long patio]

@random basin woohoooo it worked 😄 yay

[random basin]

https://tenor.com/view/thumbs-up-double-thumbs-up-like-agreed-yup-gif-11663223

[long patio]

triggered 2 alerts 😄

[hasty swallow]

Please, I'm having trouble finding a way to set up death counter commands for a game stream. I can get it to start, but not reset or subtract if accidentally added? I also can't just view the counter in chat? Any help is greatly appreciated!

[long patio]

thank you so much for your help 🙂

[random basin]

No worries, let’s hope it stays fixed this time!

[long patio]

https://tenor.com/view/another-one-dj-khaled-khaled-another-you-da-best-gif-16232853

[random basin]

Have you done the steps showed here: #known-issues message

[bronze nacelle]

/ticket create

So I am having problems with data migration, I have a twitch as a primary and another account as well. I just want to switch to the new account I have instead of the one with the primary...

[vagrant obsidian]

Im having a problem connecting to twitch, Whence I start streaming streamlabs confirms streaming on the desktop app, but when I check my twitch, it says currently offline

[gritty isle]

Make sure your bitrate is 6000 or less. 6000 is the limit if you are not an Affiliate or Partner. Partners are allowed up to 8000.

[sage sparrow]

my alerts wont save

[desert briar]

Hey wondering if some can help. Trying to sort out chatbot to automatically send out messages in my chat at points. Struggling to set it up and get answers online

[crimson pumice]

hello im having issues streaming an constantly getting 80% frame drop when i open a game. its all optimised though. i have a 3080 and i7-11700k with 45mbps of download speed and 10mbps upload. ive tried streaming with a bitrate of 3000, 60fps, and 720p but still huge frame drop! Please someone help me! Thank you 🙂

[gritty isle]

Streamlabs Chatbot (the downloadable one from https://streamlabs.com/desktop-chatbot), or Cloudbot https://streamlabs.com/dashboard#/cloudbot/mod-tools

If Cloubbot, we have a guide here https://streamlabs.com/content-hub/post/how-to-use-timers-queue-and-quotes-in-streamlabs-desktop-cloudbot-101 with a section on how to utilize Timers.

For Chatbot, you can find the documentation for timers at the link above for Chatbot.

[gritty isle]

Dropped Frames indicate a network issues, either locally or between you and the ingest for the platform.

[wispy latch]

@crimson pumice This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[hallow gust]

Hello everyone, I take the liberty of reposting my message because I still don't have the solution and unfortunately my message went unnoticed... 😅

`Hi guys,

I discover Streamlabs (and it's quite intuitive). I have a problem...

I can't use the shortcuts, for example zooming in the preview is impossible, or doing CTRL+Z.

I have the latest version of Streamlabs Desktop, and I run the software as an administrator.

Any ideas? Any solutions?

(Sorry for my English, I'm French... 😅)`

[wind star]

Hello!

I have a question since I can't add a custom LUT in the camera filters since I only get the default filters when previously I did how to add a filter. Where could I see this? (sry for my bad english)

[gritty isle]

Right click on the source, choose Filters, then Edit Filters, then finally Add Filter.

Then scroll through the list.

[wind star]

Thats weirds i dont have that option, maybe i have a old version of steamlabs 😅 thanks!

[gritty isle]

The latest version of Streamlabs Desktop should be on the top left of the application window. The latest version is 1.12.5. If you're not on that version, please download a fresh installer from the Streamlabs web site and run the installer as administrator and let the installer install over you're existing installation. No need to uninstall and you won't lose and data.

[sage sparrow]

for some reason when i change the alert from the defualt it wont save

[wind star]

I have that version but check it:

[gritty isle]

What about the alert are you trying to change? Did you click Save Settings at the bottom of the alert when you were done working with it?

[wind star]

fixed, sry haha i found it

[gritty isle]

Please make sure Num Lock is off and if you still have problems with using the Hot Keys, try running Streamlabs Desktop *not as administrator.

[gritty isle]

YAY!

[fresh cairn]

After I did everything the article said this still popped up. Streamlabs console is still not working for some reason

[gritty isle]

Streamlabs Console is a subscription service. You need to enter your billing details in order to use it. If you have a Streamlabs Ultra subscription, Streamlabs Console is included. If you have an active Ultra subscription, please link your discord per the instructions below then head over to the Ultra Support channel for assistance.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

If you don't have an Ultra subscription, then go to the Account Settings on the Streamlabs Console web site, scroll to the bottom, and activate your Streamlabs Console subscription there. You get to your Account Settings by clicking your PFP in the upper right corner once you log into the Streamlabs Console web site.

[fresh cairn]

Ok tysm. Sorry I'm taking so much of your time 😅

[wind star]

ty a lot !

[gritty isle]

You're welcome!

[gritty isle]

No worries, I volunteer my free time to help out here.

[fresh cairn]

So basically I need to to make a weekly or monthly subscription for streamlabs console

[gritty isle]

Monthly or Annual (pay for a whole year up front). At least for my region, the US, I don't see a weekly option.

[hallow gust]

Hi Rufus,
Thanks for your help. Num Lock is well off. Unfortunately, my problem is there, no matter if I run the software normally or in administrator mode...

[gritty isle]

Strange. And you have the latest version, 1.12.5?

[hallow gust]

Yes

For example, if I duplicate text or change the location of an element in the preview and press CTRL+Z, nothing happens. I really have the impression that all my shortcuts are disabled, even though they work properly outside Streamlabs.

[gritty isle]

Thanks for confirming that. Which Hot Key setting are you trying to use (Settings -> Hotkeys)?

[hallow gust]

I am just discovering the software so for the moment I have not set up anything here. Is that what you mean?

[gritty isle]

Correct. Which option are you trying to assign a hot key to and what key press did you choose?

[hallow gust]

For the moment, as you can see: none. At the moment I'm just trying to use the usual shortcuts that are functional on all software, like copy/paste or return.

Do you think i would try to assign one shortcut then try if works ?

[gritty isle]

Yes. Streamlabs Desktop has support for the usual stuff, like copy and paste. They are mainly used to manipulate scenes and sources so I'd avoid assigning those keystrokes (Control-C, Control-V, etc.)

[hallow gust]

I just tried this and it works. I really don't understand why normal shortcuts doesn't work...

[gritty isle]

It depends on where you are trying to use them. Like for example, you can copy a source using Control-C, then move to a different scene, and paste it using Control-V.

[hallow gust]

I confirm that I can copy/paste a source. Is it normal not to be able to undo moving a source (for example a text) with CTRL+Z?

For example, it is not possible to enlarge the preview?

Thanks a lot Rufus for your help.

[twilit river]

Heyas:) If I might trouble someone to help, I'm having an audio problem. I was offline for 7 mos - returned to find that I could only transmit via mic when live. No game sounds etc - yet my Alerts will play. I tried to fix it.... now my Mic isn't working either. Also, I upgraded to Win 11 during my absence.

[gritty isle]

Undo show undo moving a source. I just moved my Alert Box source and with a right click, I see Undo would undo the move.

[gritty isle]

In Streamlabs Desktop, please go to Settings -> Audio and specifically set your Desktop Audio and Microphone devices, especially if they show as a long string of characters or if it says Default.

[twilit river]

@gritty isle My speakers (headset) and Mic (Jlab) are named in the Device 1 slots - other slots say Disabled

[hallow gust]

Yes, I discovered this technique (fortunately). However, it is not possible to enlarge the preview, in order to see better where we place our elements?

Also, how to activate the magnetism to avoid this? I don't have any magnetism active at resizing, only at positioning.

(I don't bother you more afterwards)

[tiny salmon]

Hello, I'm currently preparing a software using the streamlabs API. For that i need to fetch the donations a streamer receive. But here the trick, if the streamer participate in a StreamLabs Charity Events, does the GET endpoints for the donations fetch the donations made with the streamlabs charity link of the streamer? (Sorry if it's not the right channels, i didn't find the ones for technical issues related to the API)

[gritty isle]

You might have the Stream Preview window instead of the Editor Display. Go into the Layout Editor to check. If you see the Stream Preview, drag it over to the list on the left then put in its place the Editor Display then click Save Settings.

[gritty isle]

That sounds okay. And the stream only hears your Microphone?

[gritty isle]

Yeah, there's not a channel for API support. I'd submit a ticket for assistance with the API: https://support.streamlabs.com/hc/en-us/requests/new

[tiny salmon]

Thanks a lot

[gritty isle]

You're welcome.

[twilit river]

@crimson wavefus They were hearing my Mic - when I tried to fix the broadcast audio for my headset in mixer settings, I lost Mic broadcast also. Both are showing as active in my Mixer view

[gritty isle]

Strange. Please screen shot the Advance Audio Settings window with the Desktop Audio settings opened and another screen shot with the Microphone settings opened up. Like this

And also let's double check the audio settings so please screen shot Settings -> Audio

[desert briar]

Hello, everyone. Streamlabs outright refuses to capture Elden Ring for me. Can anyone help?

[gritty isle]

What capture method are you using?

[desert briar]

I already tried them all, all 4 presented. Also an update - game capture refuses to capture anything at all, not just elden ring.

[gritty isle]

For Game Capture, did you try all the options under the Mode drop down?

[desert briar]

yes

[hallow gust]

Rufus,

Thank you for your help, you brought me an explanation to my shortcut problem, it seems that CTRL+Z does not work but I can indeed use the solution you presented.

Concerning the positioning of my elements and the magnetism, it works. I discovered this way to position my elements precisely and it is the most important for me.

Thank you very much for your help!

[twilit river]

@crimson wavefus

[gritty isle]

Okay try out the following steps:

First, please delete your game capture and close Streamlabs Desktop.

Then go to the search in windows (🔎) and search this file path: C:\ProgramData\obs-studio-hook and then click on the folder that pops up.

Once you have done that you will see a bunch of files. If you can ignore those for a second and click on the program data folder (link: https://media.discordapp.net/attachments/918160373264306206/918162974265466911/unknown.png?width=960&height=538). Then you should see the obs-studio-hook folder there and highlighted. Go ahead and delete the folder.

Now go ahead restart your PC and then right click Streamlabs Desktop and run as administrator. Then add a new game capture and see if that works for you.

[gritty isle]

You're welcome!

[gritty isle]

Looks okay, but I see in the Advanced Audio Settings screen shots you have a Speakers device and a Headset device. Are they the same or different? What is the source for the Headset?

[twilit river]

I see that - must be a duplicate? - device is a string of numbers

[gritty isle]

Yeah. I would remove that source.

Let me know if that helps or not.

[twilit river]

Im technically challenged here.. I can remove it from the mixer but I cant get it out of the Advanced Audio Source Settings

Does that matter? Im almost 70... thanks for your patience lol:)

[gritty isle]

Its probably a source. Do you have any audio capture sources (in the Source selector panel?

I'm not sure actually what the Remove option does in the Mixer to be honest. Never tried that.

[hoary cave]

Hey, I'm wondering how to view my past video recordings from withing Streamlabs

[gritty isle]

Recordings you've made with Streamlabs Desktop or previous live streams?

For local recordings, unless you've changed the path, they should be saved in the Videos folder on your PC. You can verify that path by going to Settings -> Output -> Recording and looking at the Recording Path field.

[hoary cave]

ok thanks

[twilit river]

Okay... I have "Audio Input Capture" ... traced it to this

[lavish night]

Streamlabs my alerts not showing FB, twitch and yt stream time, i set step by step not working

[gritty isle]

You should not need that source but I don't know your setup or the intentions for that source. You can hide that source by hovering over it and clicking the eyeball icon. I would then try a stream and see how the audio performs.

[gritty isle]

Are you using Streamlabs Desktop or something else, like OBS Studio?

[lavish night]

Both i am use not working

[twilit river]

Thanks @gritty isle ! I'll remove that & try again. If it doesn't work, I'll check back later. Thanks so much:)

[gritty isle]

You're welcome and good luck! 🤞

[lavish night]

But stream elements through fb stream time work alert

[gritty isle]

Please go to the Alert Box General Settings on the Streamlabs web site here https://streamlabs.com/dashboard#/alertbox and make sure the option Unlimited Alert Moderation Delay is disabled. If that is option is enabled, then each alert has to be manually approved before its presented on stream.

[gritty isle]

Streamelements is a completely different company.

[wild frigate]

Ok I need some help with my stream. I stream and game on the same pc. Before today I was having no issues. I had a GPU driver update today. After the update I was steaming and now I’m getting notifications of lagged frames. I have the threshold at 5%. Any idea how I can take some of the usage off my GPU? I Already have my in game settling low.

[gritty isle]

Lagged frames are caused by a compositor overload, and common with high GPU usage.

Then I would set the monitor's refresh rate, the FPS in Streamlabs Desktop, and the FPS in the game to the same value to reduce the work load on your GPU. So set them all at 60 or 120. Also consider turning on V-Sync if the game supports that.

[wild frigate]

Will try this out. Thank you.

[gritty isle]

You're welcome.

[wind arch]

hey ,
the connect button over twitch doesnt work and no other process get startet or anything .. its work with facebook connecting, but not with other applications

[gritty isle]

Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

Oh hang on

Are you trying to merge your Twitch account or just log in with it?

[wind arch]

ok its worked thank you brother ❤️

[gritty isle]

You're welcome!

[austere owl]

but i want it to capture my game too. like xqc streams and plays mario cart on the wii somehow

[clear trail]

Hi friends, question if someone knows. How do I set up a command that tracks how many times that command was used on someone? For example, if it is !hug, I want the command to say "wominion has been hugged x times". I appreciate anyones assistance with this!

[honest dew]

Yeah done all that

[gritty isle]

Cloudbot? Cloudbot doesn't have the capability to do that. Chatbot does track the number of times a command has been used but cannot track the number of times an argument is used. Does your hug command use an argument or does it just respond with text?

[clear trail]

I'm sorry I am unsure what it means by argument, would you be able to explain that?

[gritty isle]

Are you wanting this, for example:

Viewer type !hug randomeperson
Bot responds randomperson has been hugged!
Viewer type !hug anotherandomeperson
Bot responds anotherandomperson has been hugged!

Are you want to track how many times that the hug command itself is used or how many time each person has been hugged?

If they latter, Cloudbot can't do that.

[clear trail]

Correct, it would be the latter. Thank you so much for your assistance though!

[gritty isle]

You're welcome!

[tall verge]

Hopefully somebody can share some insight into my issue. I have a feeling it's ISP related but just want to be sure cause it's a hassle dealing with them.
Long story short, I was getting dropped frames that increased over time. Had a tech out and he changed the splitter outside. When I ran the Twitch Bandwidth Test, everything local came back roughly around 70-80s. Few hours later, 100s across the board. Now I just did two back to back. First set mostly came back mostly 50-60 with a 0 here or there. Second all 0s. This has to be ISP related, yes?

[gritty isle]

Sadly, yes, you'll need to reach out to your ISP again.

[vast holly]

Hi, I have recently built a new PC (new everything) since then whenever I start streaming the game I am streaming crashes. The time it takes to crash is variable, sometimes 5 minutes - 2 hours. The only thing I have changed in my OBS settings since my new PC build is streaming in 1080p (up from 720p) and increased the bit rate to 6k.

I have tried everything here https://discord.com/channels/346751285514469388/1058938226083110974 but have had crashes since then. Is there anything else I can do to try to remedy this problem?

If there is any further info you need from me I can provide it, just ask.

[velvet hemlock]

Are you overclocking at all?

[vast holly]

I have XMP enabled but I also had that going on my last PC. Outside of that no.

[velvet hemlock]

What platform? AMD/Intel? What chipset?

Well XMP would be intel I'm assuming.

[vast holly]

Intel/ Nvidia

[velvet hemlock]

When I upgraded my PC to z690 I noticed by default it set a new XMP Profile, profile 1. This had tighter timings and other performance based settings from the board manufacturer and turned out to be unstable.

[vast holly]

I have tried both profiles with the same outcome.

[velvet hemlock]

And something about gear 1 vs gear 2 but I can't remember at the moment. If you're on z690 or higher I would check this.

[solemn crown]

I no longer have access to the push to talk option, I can no longer add the shortcut in the options?

[winter vigil]

Hi, could anybody help me at understanding why I keep getting dropped frames while streaming, connection seems unstable.
Here's my connection specs https://www.speedtest.net/result/14638590799, I use a mobile hotspot.
What settings, including advanced ones you would recommend?

[vast holly]

I am on a Z690_A, I will look into that.

[velvet hemlock]

Yea, try googling gear 1 vs gear 2 z690. I can't remember the specifics, but it's a performance setting for ram and one can be unstable.

Application crashing points to something cpu/ram related.

[solemn crown]

up please *

[gritty isle]

Push to Talk Hotkey settings would be on your Microphone device.
You might have to click on the + sign to see them.

[gritty isle]

Dropped Frames indicate a network issue. You mobile hotspot might not have a good connection to the internet.

[winter vigil]

So nothing I can do about it?

[velvet hemlock]

Oh yea, mobile hotspot definitely not ideal for streaming. And it's less of a speed issue and more of a network latency issue, so even if your mobile network is fast you're going to have issues.

[winter vigil]

I see, unfortunately I have no other options

[solemn crown]

Exactly I don't have this tab that's why I'm here unfortunately!

[velvet hemlock]

Well, what bitrate/resolution are you trying to stream at?

[gritty isle]

Ideally would be not to use a mobile hotpot. Can you use a data over cellular or now?

[gritty isle]

The please please screen shot Settings -> Audio.

[winter vigil]

Asking to me? Even 720p 30 would be ok. I tried different bitrates and for some reason 4500 works better than 3000

[velvet hemlock]

Your ping seems to be your issue if your upload is consistently 10 Mbps.

[gritty isle]

Then in the Hotkeys Settings, you should see a section for that.

[velvet hemlock]

What platform are you streaming to?

[olive bay]

hi i am having some issues with the streamlabs backup

[winter vigil]

Twitch

[solemn crown]

i dnt have this section atm btw that my request

[olive bay]

i am moving computers so when i downloaded it on my computer none of my settings moved over to it and when i redownloaded it on my old pc everything is here but not on my new pc and i need some help

[velvet hemlock]

Ok, download the twitch server test application. Run several tests and find out which ingest server is your most consistent in speed, latency, and overall quality. Then use the advanced ingest server settings to specify that specific server. Try different bitrates and see if that makes things any better. If not, you're just going to have to work on getting a more viable ISP for streaming.

[gritty isle]

Okay, just a moment and let me check further on this. Now my sections for the audio devices are missing in my Hotkeys settings. Sigh.

[winter vigil]

Do you maybe have a link to it by any chance?

[velvet hemlock]

Just google TwitchTest.

[wispy latch]

@winter vigil
Please run this twitch test tool to find out the best server (https://r1ch.net/projects/twitchtest). Be sure to run the test for either Medium or Long, as short won't give you the most accurate results and be sure to select your region from the listed options (if the regions are not applicable to you, please select 5-6 servers that are near you). You're looking for at least a quality of 84.
Once you've found a good server go to Settings > Stream > Stream to custom ingest and you can manually select your server.

[winter vigil]

Cause if it's the one where I had to insert a strem key or something I couldn't really understand how to use it

[gritty isle]

👆

[winter vigil]

Thanks

[velvet hemlock]

Good luck.

[solemn crown]

Np, ty for that ! I am just as much ...

[gritty isle]

This might be a bit unfortunately. May I reply or ping you in a bit on this?

[solemn crown]

No worries, I'm also open to private messages.

[vagrant obsidian]

Im affliate, will it work?

for 8000 that is

[gritty isle]

Affiliate? maybe
8000 is usually just for Partners

If it doesn't work, then go for 6000 or under

[vagrant obsidian]

ok!

[gritty isle]

The devs are looking into this at this time. I'll get back to you when I have an update.

[amber lintel]

Hey! Does anyone ever experienced the issue to not be able to see and read the chat on mobile phone? Because I‘m facing that problem and got no idea how to fix this

[gritty isle]

Add the Chatbox Widget to see chat.

Layers -> Click + Sign -> Add a widget -> Click + Sign for Chatbox

To get to that point, click the Hamburger menu (top left), then the Scenes button.

[winter wadi]

hey guys, random question; anyone online right now familar with streamlabs console? I'm trying to add custom HTML and i can't get javascript to work

[amber lintel]

Well I added the Widget but that doesn’t fix my problem unfortunately. I can see chat with this but can’t scroll back and see what someone wrote. Also it doesn’t really look too good when the chat is too big in my IRL streams…

Back then I was also able to just enable the chat with no problem but something changed

[gritty isle]

Well, I guess you could add a Custom Layer and add the URL of your chat page if you like.

[young laurel]

Hey, this might've been covered and I apologize, but I can't find it anywhere. When I'm trying to select "streamlabs" as my broadcast option it just tells me I have to be subscribed to something?

I'm on an xbox

I do have an account and everything

[blazing obsidian]

Hi, I've been trying to setup Media Share for my YouTube chat via Cloudbot, but when they send their request, or any link for that matter, it just gets auto removed?

[gritty isle]

Streamlabs Console is a subscription service. At the Streamlabs Console web site, be sure to go to your Account Settings, scroll to the bottom and select either the Monthly or Annual plan and then fill out your billing details. Streamlabs Console is included in Streamlabs Ultra.

[gritty isle]

Can you send a screen shot of this behavior? Need to see if its a YouTube or Cloudbot setting causing this?

[blazing obsidian]

I believe it's YouTube as the message doesn't reach Cloudbot at all

Whenever I try sending a message as someone who is not the streamer, or a moderator, the link gets auto removed, even though I have "block links" turned off in my settings

[gritty isle]

Probably then the Block Links setting in YouTube. Go to your YouTube Studio, Settings, Community.

[blazing obsidian]

Yep, I already tried that to no avail

[gritty isle]

Is your stream marked not for kids or age restricted?

[blazing obsidian]

I have it on No, it's not made for kids

and then I have No, don't restrict my video to viewers over 18 only

so exactly as the screenshot

[gritty isle]

Then in the Mod Tools for Cloudbot, make sure that Link Protections allows those that you want.
https://streamlabs.com/dashboard#/cloudbot/mod-tools/link-protection

[blazing obsidian]

Does it make a difference if I have Link Protection entirely off?

[gritty isle]

You have Link Protect off?

[blazing obsidian]

Yes

[gritty isle]

Hmmmm. Are you using any other bots perhaps? I'd also double check the Spam Security setting in the Media Share Widget https://streamlabs.com/dashboard#/mediashare

[blazing obsidian]

Not using any other bots that I know of, and Spam Security is set to 2, I don't believe I changed anything on there

I also tried using cloudbot's mediashare command on an alt account and I'm getting the same results

[gritty isle]

What about comments when you setup the stream?

[blazing obsidian]

would that be in the stream's settings?

nvm

[gritty isle]

Yes, very bottom when you setup your stream.

[tidal inlet]

Is there someone that can help me? I can't log into my twitch account through streamlabs. The twitch icon isn't clickable. And I was supposed to stream already

[blazing obsidian]

yep, exactly the same as yours

[gritty isle]

Please try this:

1. Quit Streamlabs Desktop
2. Click here https://streamlabs.com/logout
3. Launch Streamlabs Desktop and log in

If that does not work, please go into your Windows Settings and change your default web browser to Microsoft Edge or Firefox (if you have it installed) and try again.

[young laurel]

@gritty isle I used the free trial

[gritty isle]

:eyes Orsuna! 👋

[neon crow]

[gritty isle]

You still have to enter your billing details even if you are taking advantage of the free trial.

[young laurel]

@gritty isle I did that, if I go into the membership screen it no longer gives me an option for the trial and says I have a free account

[gritty isle]

@blazing obsidian You can try a reset of Media Share:

1. Turn off Cloudbot.
2. Disable Media Share Widget.
3. Remove Media Share Browser source.
4. Wait 5 minutes.
5. Turn on Cloudbot.
6. Enable Media Share Widget.
7. Add Media Share Browser source back.

[tidal inlet]

Thank you so much! It worked! TT^TT

[gritty isle]

Did you receive an email from Streamlabs after you entered your billing details? I don't have a console so I can try and duplicate this issue. Maybe there was an issue with your details.

[gritty isle]

You're welcome!

[blazing obsidian]

I will try that, but I doubt it'll do anything as this seems like a YouTube issue, as Streamlabs nor anyone else in the stream can see any message that includes a link unless it is sent by someone that has moderator/host privileges.

[gritty isle]

All righty, let know what happens.

[blazing obsidian]

For sure 👍

[blazing obsidian]

Okay, I followed the steps and I'm still getting the same issue

Streamlabs does not respond and my host account doesn't see the message either

the request command only works if my host account uses it, or any of my moderators

[gritty isle]

Thanks for trying. Sure sounds like there's a link protection in there somewhere...

[blazing obsidian]

I can't think of anything though, as I only have streamlabs as a moderator at the moment

It's definitely something to do with YouTube itself

[gritty isle]

Okay @solemn crown, apologies for the long delay. A fix has been pushed to resolve the issue with the Hotkeys. If you still have Streamlabs Desktop running, please restart it so the change can take effect on your end.

[blazing obsidian]

I wasn't able to find anything about it though

[gritty isle]

Yeah, I'm not seeing anything about it either.

Not ideal but I'd submit a ticket @blazing obsidian

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[blazing obsidian]

Yeah, I already did, just waiting for a response at the moment, and trying to see if I missed anything

Thank you for the help though 😄

[young laurel]

So I purchased the streamlabs ultra, but it still says I need a subscription

[gritty isle]

You're welcome!

[gritty isle]

Did you purchase it with the same Twitch account you logged into Streamlabs Console with?

[blazing obsidian]

Ahhhh I found it

that's unfortunate

[young laurel]

I don't understand what twitch has to do with anything though?

[gritty isle]

Okay, do this for me... Go here https://streamlabs.com/dashboard#/membership and see if it shows your Streamlabs Ultra subscription.

[cold field]

Can some one help me Im trying to add my chat onto my stream but idk where to actually add it to it

[winter vigil]

I messed up with something didn't I?

[gritty isle]

That's definitely an issue with your ISP or mobile data provider (earlier you said you were using a mobile hot spot).

[gritty isle]

Are you wanting chat to appear on the stream or just see chat locally whilst you are streaming?

[cold field]

On the stream

[gritty isle]

Are you using Streamlabs Desktop or Streamlabs Mobile?

[cold field]

Stream labs mobile

[winter vigil]

So there's no server here that I should specifically pick right? I should just keep it automatic

[gritty isle]

Add the Chatbox Widget to see chat.

Click the Hamburger menu (top left), then the Scenes button.
Layers -> Click + Sign -> Add a widget -> Click + Sign for Chatbox.

[cold field]

Thanks

[young laurel]

@crimson wavefus I tried both

[gritty isle]

Try the medium duration and see if that helps at all.

[gritty isle]

Okay. Did you see an active Streamlabs Ultra subscription at the Membership link I sent you or not?

[young laurel]

Yes I do

[winter vigil]

Same result

[gritty isle]

Okay, perfect. In that case, now go here https://streamlabs.com/dashboard#/settings/account-settings/slIDSettingsPage and tell me if your Streamlabs ID is set up.

[gritty isle]

Okay, not much I or Streamlabs can do about the quality report. Its an ISP issue.

[winter vigil]

Sad, thanks anyways

[gritty isle]

You're welcome.

@young laurel You still there?

[young laurel]

it shows my email

[gritty isle]

Okay then log into the Streamlabs Console site with your Streamlabs ID instead of your Twitch account. Then it should see your active Ultra subscription and you should be good to go. 🤞

👀

[young laurel]

I think I'm going to have to submit a ticket or email them or something. Thanks for trying man

[gritty isle]

What happened?

[young laurel]

The same thing thats been happening lol It says I have the subscription but idk how my xbox knows that

[gritty isle]

Okay, do this... I'll trigger the bot to give you information on how to link your discord. Once you do that, you should be able to access the Ultra Support channel for priority support. They might be able to help you resolve the issue.

[wispy latch]

{1}

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[gritty isle]

@young laurel Follow that 👆

@young laurel #ultra-support now. 👋

[meager sage]

hey im having trouble with streamlabs and im not sure where to go or how to fix it

[neon crow]

This is a great place to start! What seems to be the issue?

[meager sage]

so when i have streamlabs open and im on the window it is greying out the webcams of people in discord. but when i hover over another window on my task bar the webcams show up and are no longer greyed out.

[neon crow]

Are you trying to capture the discord window? Or is this just in general?

[meager sage]

i am trying to capture the discord window, when their webcams arent on it shows their normal profile icons but when they turn their webcams on it just goes grey instead of showing them.

[neon crow]

Let’s check a few things. Let’s follow the steps in the bot message below

[wispy latch]

{1} Try Running Streamlabs Deskto as administrator. Right Click the Streamlabs Desktop shortcut > Run as administrator

# Try Using "Capture Specific Window" mode if using Game Capture and then select the game in the second drop menu.

- After you've added your game capture, the game may require it to have focus before it will begin to be captured in Streamlabs Desktop.
- This means you will want to start playing the game for about 5-20 seconds before the game will be detected.```If the game is still not getting detected, please try this guide here: <https://streamlabs.com/content-hub/post/black-screen-game-capture-problems>

[neon crow]

Specifically the “Run as Administrator” step

[meager sage]

so when i try and add a new source it isnt showing discord as an option anymore

i got it to show up, but it still just greys out the webcams that are active.

[neon crow]

What kind of capture source are you using?

[meager sage]

not sure what that means

im not super tech savy, this is all new to me

[neon crow]

What capture source did you add to your scene for discord?

Game capture? Window capture? Screen capture?

[meager sage]

window capture

[sand vortex]

Hey all - so my minifeed is not updating with new follows/subs and no alerts are playing. Any ideas on what to do?

[neon crow]

#known-issues message

Follow the steps in order

[sand vortex]

oh thank you!!

[neon crow]

Can you screenshot your window capture source properties window for me?

Windows key + shift + S will allow you to capture a section of screen and paste it right into discord

[meager sage]

hope this is what you mean

[neon crow]

What happens if you check “force SDR”?

[sand vortex]

That fix did not work for me.

[meager sage]

the entire capture goes black

[sand vortex]

have you tried putting it to one of the modes for Windows? in capture methods

[neon crow]

Well that’s cool… so if you add a display capture, can you see cameras?

[sand vortex]

I saw that one. Thank you Orsuna. That's...so bizarre.

[neon crow]

It’s working

It won’t retroactively update the info, but should work going forward

[sand vortex]

Cool cool. Thank you.

[neon crow]

Anytime!

[meager sage]

no it still comes up as greyed out.

[neon crow]

Can you go into discord’s settings….appearance I think? And turn off or enable hardware acceleration? Whichever one it is, make it the opposite and let’s try capturing it after restarting discord

[meager sage]

still greying out the webcams after that change

[neon crow]

Hmm…I’m out of ideas at this point, so go ahead and undo the discord change and we will have you make a ticket.

[wispy latch]

@meager sage If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[graceful pivot]

i have a 2560 x 1080 resolution monitor but twitch squishes it down to 1920 x 1080 would there be any way to fix this?

[meager sage]

okay

[neon crow]

So you have an ultrawide monitor, which isn’t a standard resolution. Make sure your base canvas in streamlabs desktop is set to your monitor resolution. Then you can scale down your resolution to something for streaming. Note: because it is an ultrawide monitor there will be black bars if you’re capturing the native 21:9 resolution.

[wispy latch]

@graceful pivot ```md

How to remove Black Bars from your stream

• In Windows Display Settings, you would need to make sure you have a 16:9 monitor resolution (Typically 1920x1080)
• In the game you're playing, you would want the render resolution to be 16:9 as well. (Basically matching info from above)
• In Streamlabs Desktop > Settings > Video > Base Resolution, that would also need to be 16:9 resolution (Same as above)

If any of those things are not being done, then your stream is not going to be true 16:9 and your game will have black bars.

• You can select the capture source in your sources list > right click it > transform > fit/stretch to screen, should help```

[graceful pivot]

alr thanks ill try it

[graceful pivot]

How do i scale it down to a "streaming resolution" though

[neon crow]

It won’t be a true streaming resolution because it isn’t a standard 16:9 monitor

It’s 1.5x wider than a standard widescreen monitor

So the output resolution will be a scaled down version of that. No matter what resolution you choose it’s going to have black bars when viewed on twitch/YouTube/etc

[nova dew]

No matter what I do when I stream COD it’s extremely laggy I have a great gaming rig that runs every other game on max settings 160 FPS but for some reason cod on low settings lags my stream, any recommendations?

[wispy latch]

@nova dew This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[hearty lagoon]

Hey i have this problem i need help. We couldn't find an YouTube account linked to this Google user, please create one and try again! But I have a linked acc

[neon crow]

From your description it sounds like you have your YouTube account linked, but not the YouTube gaming channel you’re using? Am I understanding that correct?

[hearty lagoon]

yes now i connected my channel but not the gamming one @neon crow

[neon crow]

Ok. Can I have you log into the streamlabs dashboard, select settings from the left menus, and then click platforms for me?

[hearty lagoon]

the upper one

[neon crow]

Can you disconnect your YouTube from that page, and reconnect it, but select the channel you want from the list?

[hearty lagoon]

there's no list

[neon crow]

So when you sign in with your gmail it doesn’t let you pick the channel?

[hearty lagoon]

no

[neon crow]

After you disconnect your YouTube, when you attempt to sign back in, it should allow you to choose the correct channel

[hearty lagoon]

automatically logs into this

[neon crow]

One second

[neon crow]

Aha! I found instructions:

https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

Follow the steps for YouTube. Then you should be able to reconnect to the correct channel

[hearty lagoon]

i did that still connects to the same channel

wanna callyou and share screen

[neon crow]

Let’s have you open a support ticket. That way you can get it connected to the right channel.

[wispy latch]

@hearty lagoon If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

That will get you set up with the connection and get you rolling without issue.

[hearty lagoon]

ok

oohhh i did it

sorry for your time

i needed to set the other account as primary

[neon crow]

You got it?

[hearty lagoon]

from advanced settings

[neon crow]

Yay! So it worked!

Huzzah! We did it!

[hearty lagoon]

yes 😄

[neon crow]

Awesome! Happy streaming!

[simple oriole]

I can not find this anywhere in the "known issues" section. Trying to stream from Xbox one. I have the paid Streamlabs subscription, but I can not find any way to link it to my Xbox account. Please help!

[lapis coyote]

when will there be a kick integration available?

[simple oriole]

Hello? Anyone? Need assistance asap

[neon crow]

Try this: https://streamlabs.com/content-hub/post/how-to-get-started-using-streamlabs-console

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[neon crow]

What is your question?

@desert briar https://streamlabs.com/content-hub/post/how-to-screen-record-on-mac

[simple oriole]

This didn't help at all, but thanks for trying aha. I think I finally got it after about 2 hours of messing around 😛

[neon crow]

Glad to hear you got it working!

[simple oriole]

unfortunately none of the streamlabs features are showing up in my stream. Overlay/camera. This has been a waste of money I fear

[gleaming sand]

help

PLEASE HELPPP

PLEAESS

HELPPP

HEL

PLEASEEE HELP QUICKK

[prime rover]

Anyone else stuck on only 3 winners for giveaways?

[gleaming sand]

HELPPP

[wispy latch]

@desert briar This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[neon crow]

What features are you referring to?

[wispy latch]

@gleaming sand Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[gleaming sand]

HELPPP I CANT ADD CRDIT CARD

[wispy latch]

@gleaming sand If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Let’s have you create a ticket using the link in the bot post above

[gleaming sand]

ok ty

[wispy latch]

@desert briar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[gleaming sand]

support said to come here\

[final minnow]

Hello everyone,

I'm trying to make something like an experience bar that will be incremented from subs, follows, donations etc.. All in the same bar. I manually coded a html / js that works, but I'm having trouble to listen to events like subs, follows, donations etc... ans trigger my desired functions.

To be honest, I checked dev.streamlabs and the entire idea of having to register my app etc.. seems a bit overwhelming, not sure I understand everything. Could anyone help me with that ?? That would be awesome 🙂

[hoary vigil]

Guys, is it possible to split VIDEO tracks when recording?
I know you can do it for audio.

If not is it posible in a future update?

[main shale]

Hello, in which Video codec: H.264 or H.265 streamlabs transmits? what bitrate and fps is best to set when streaming on fb yt and twitch?

[winter vigil]

Hi is there a way to remove the yellow outline while using display capture?

[tawdry schooner]

hey, good morning
event list keeping losing track of my lastest subs and i need to reload the widgets everyday, any fix for this issue? :c

[little sky]

For some reason I can't clear the jar.

[lime pecan]

hey

for some reason i cant connect my streamlab to my kick account to go live

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[random basin]

@lime pecan

[random basin]

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

[random basin]

Hi there. Have you followed the steps in here? #known-issues message

Hi there! What is the current upload speed of your internet connection?

Hello in which Video codec H 264 or H

You never want to use more then 70% of the available upload just for the stream. Also if there is other people using the internet it may cause you to drop connection speed. Once you test it, tag me here with the answer. 🙂

I meant your internet connection! Not the INTERNET itself. xD

Well with a 2mbps upload I dont see you being able to stream at all, that is why you dropping frames, the upload cannot keep up.

[maiden bramble]

hiiiiiiii

guys
i need some help
if someone can help me everytime i try to open stream it tells me failed to connect to server attempting to connect
and it doesnt go live even a single time
SOLUTION ???

wish someone has solution

ill be fkn gratefullllllllllllllll

@everyone

@random basin

Bro u have solution for that ?

[random basin]

The only option here is for you to get a connection with more upload available. I would say that 10mbps would be more then enough.

Connection issues

[stiff current]

not getting follow notifications for the past 2 hours, been live for 11 hours. i logged out and back in to streamlabs, nothing.

[random basin]

Hi there, please follow the steps here and you should be good to go: #known-issues message

[lime pecan]

i did that and it will not work

[gritty isle]

Kick only supports 1920x1080 and lower. If your output resolution is higher than that you will need to change your output resolution appropriately.

[random basin]

Also before you go live on kick you need to set the title and game on the Kick dashboard and hit LIVE on the dashboard itself once you start streaming.

[shell forge]

what can i do

[desert briar]

Is anyone here a professional twitch streamer that can raid me please

[wispy latch]

@desert briar
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[tight panther]

Hello, I need to create a site to donate to me in broadcasts or other than your site

[trim copper]

hello all. Im trying to set up stream from my ps5 to streamlabs. got elgato hd60s+ and chat link pro. But no audio is coming to streamlabs from my ps5. Have now been going hours around youtube trying to find a fix, but nothing helps. anyone know what it can be?

[neon crow]

Hi there! Check out this handy article: https://streamlabs.com/content-hub/post/how-to-setup-paypal-tipping-with-streamlabs

[neon crow]

Have a look at this article here. Since streamlabs desktop is based on OBS the steps should be close to identical: https://help.elgato.com/hc/en-us/articles/360035843491-Elgato-Game-Capture-HD60-S-OBS-Studio-Setup

[trim copper]

thanks ill try

[tight panther]

how to add credit card ?

[gritty isle]

We have a guide for that: https://streamlabs.com/content-hub/post/setting-up-credit-card-donations

[timber kettle]

Hi, looking to enable use of my green screen in streamlabs, but when i go to access filters on my camera theres no chroma key option in the filters list. How do I add it in?

[neon crow]

Color key 🙂

[distant path]

I’m looking into getting a whole new pc at some point. Is there an easy way to transfer all my stream settings and stuff in stream labs over easily?

[trim copper]

I don't get this option. Even if I do all the steps

[neon crow]

Have you installed the elgato software for your capture card by chance?

[trim copper]

I have the Elgato 4K capture utility installed

[neon crow]

Let’s do this one: https://streamlabs.com/content-hub/post/elgato-capture-card-setup-with-streamlabs-desktop

[trim copper]

ill try

[elfin rose]

hello, if i buy the ultra plan will i be able to stream live to my wix site through rtmp?

[neon crow]

You shouldn’t need Ultra to stream: https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

Speedtest.net

Like scroll?

[trim copper]

same thing. on step 7 "Configure the video settings for the card itself. Depending on the device you are capturing, select that device in Input Device in this menu. Make sure that with Analog Audio is not selected (unless it’s otherwise needed - more on that later)." I dont get that option up. Might be something with my graphics card? will check if there is driver update for the gpu

[neon crow]

This article has a section on how to add scrolling to stream labels. https://streamlabs.com/content-hub/post/how-to-set-up-stream-labels-in-streamlabs-desktop

[wispy latch]

@trim copper ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[neon crow]

@trim copper can you make sure that both the 64-bit and 32-bit redistributables are installed for me?

[elfin rose]

thank you very much

[trim copper]

tried this and unchecked the boxes. Still no sound to streamlabs. downloaded both 32 and 64 versions of the first link. second link is not valid anymore.

[random basin]

If you are using the elgato cable to capture sound, on your elgato utility you need to change the audio output from the HDMI to analog.

[trim copper]

yes I did in 4k capture utility. but in streamlabs I dont get that option for some reason

[random basin]

on streamlabs the best way to set up the audio from that capture card is to set an audio capture separate.

[upbeat carbon]

Uhm hi, I just tried to stream for the first time and it didn't have my camera on it (I think that's how you word that)

[random basin]

Hi there, can you elaborate a bit more in what it is the issue?

[upbeat carbon]

My camera says its on but in the camera area on stream it won

won't show up*

[slender sorrel]

are notifications not working for anyone else?

[random basin]

#known-issues message

Have a read and follow the steps, should fix it 😄

[feral bramble]

I'm trying to input a custom font using the CSS custom code editor in the alerts box, but it only changes the font of the {name} portion of the alert. Is there something I'm doing wrong / somewhere else I need to put the font-family: 'Kollektif' !important; font-weight: normal !important; codeblock?

[solemn crown]

Thank you so much for your help and your time! It reappeared, so problem solved. Again thanks to you ! 💋

[gritty isle]

You’re welcome!

[wispy latch]

@feral bramble ```md

Using Custom Code (HTML/CSS/JS) in your alerts/widgets and/or using the Streamlabs Dev API.

• Unfortunately custom code is not something we give support for, due to that vast amount of possibilities at play.
• We'd suggest taking time to learn how HTML/CSS/JS works if you would like to do advanced customizations. <links below>
• Most of the Widget Themes in the Themes Tab in Streamlabs Desktop use custom code, which you could install then browse through the code.```:arrow_right: Tutorials at: https://www.w3schools.com/css If you prefer video tutorials: https://www.youtube.com/user/thenewboston/playlists
  :hash: If you're looking for information about the Streamlabs Dev API, you can find our API Documentation at: https://dev.streamlabs.com/

[feral bramble]

understood

[wind creek]

Where can i get help for an api issue?

[drowsy pilot]

Is there a reason I'm receiving "A JavaScript Error occurred in the main process" when I try to clear my cache and restart my streamlabs - I just redownloaded Streamlabs and I want to start fresh but I cant for this reason

[mental shoal]

Hi! I was wondering if there was a way to change my donation link's url?

It uses a name that no longer fits me and was an old gamer tag that I have since moved away from for both aesthetic, AND personal reasons. So I'd like to change it to my modern one. X)

[random basin]

Is there a reason I m receiving A

[junior tendon]

Hey so can i get some support here does anyone know how to fix this idk it looks like this

[random basin]

Hi there. You need to go into Settings and change your Canvas size to the resolution that you require.

[junior tendon]

What setting is that

[random basin]

https://youtu.be/eVaYK62Jdaw?t=135

[junior tendon]

Nvm thank you very much

[final minnow]

Hello everyone,

I'm trying to make something like an experience bar that will be incremented from subs, follows, donations etc.. All in the same bar. I manually coded a html / js that works, but I'm having trouble to listen to events like subs, follows, donations etc... ans trigger my desired functions.

To be honest, I checked dev.streamlabs and the entire idea of having to register my app etc.. seems a bit overwhelming, not sure I understand everything. Could anyone help me with that ?? That would be awesome

[random basin]

Hi there! In this channel we will not be able to provide any help regarding app dev. We advise you to send in a ticket to our team and they will advise you to their best capacity.

Submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new

[final minnow]

thank you @random basin

[weak iris]

Hey there, so I've uninstalled and reinstalled streamlabs and I've also allowed the app though my firewalls, I've remade the CrashMemoryDump folder, and still the client wont open, everytime I check and have it run as an administraor it does not appear on my task manger. I'm stuck. I have also updated my drivers and resintalled the windows C++ 64 and 32 bit On the status check it says "Suspended" So Im not sure how to alter that

[remote oracle]

why has the quality dropped so much + the stream keeps freeze? I've been streaming on 1080p for a long time and this is the first time I've had something like this... the internet works fine, no lags. I stream in streamlabs on my phone

[mental shoal]

Also, another question; I have a laptop and a Blue Yeti mic, but the fan is decently loud when I stream. How could I reduce the noise from the fan being capture?

Any help for both would be greatly appreciated!

[signal sundial]

Hi i have trouble resizing sources

[wispy latch]

@weak iris If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

@remote oracle This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[neon crow]

Turn the gain knob down on your yeti and move it closer to your face.

[neon crow]

Can you verify the lock icon is unlocked when you hover over your source?

[signal sundial]

everythings unlocked

[signal sundial]

everythings unlocked

im creating a ticket rn

[gritty isle]

You might have the Stream Preview window rather than the Editor Display. Swap them around in the Layout Editor.

[signal sundial]

YOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

THANKS BRO

[gritty isle]

You're welcome!

[signal sundial]

https://tenor.com/view/hug-gif-25569675

[lime pecan]

For some reason I can’t stream on kick

[signal sundial]

kick is not suppoted yet only on obs

snice its brand new

[lime pecan]

Oh okay so I have to wait

[signal sundial]

yes

[lime pecan]

Do you know how long I have to wait for

[gritty isle]

Did you make your Output Resolution 1920x1080 or lower?

[signal sundial]

oh nvm

whoopsie srry

[lime pecan]

I have a lenovo laptop

[gritty isle]

You can stream to Kick with Streamlabs Desktop by adding a custom destination and plugging in the RTMP URL and stream key.

[lime pecan]

How do I do that

[signal sundial]

thats why i didnt work and i go back

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[signal sundial]

to twitch

[gritty isle]

@lime pecan At Settings -> Video, make sure your Output Resolution is 1920x1080 or lower.

[lime pecan]

Okay I am going to try it and see if it works

[signal sundial]

ngl i should've gone back to kick4

[lime pecan]

@gritty isle do I do this on the website settings

[gritty isle]

The bot doesn't like certain 4 letter words. 😉

[gritty isle]

You have to go to Kick and get your stream key. Then follow the steps that the bot gave you above to set the custom destination.

[signal sundial]

oh ight sorry keep forgetting the bots have a language police

[gritty isle]

DO NOT REVEAL YOUR STREAM KEY!

[mental shoal]

Alright, it was already turned all the way down, any other tips? I appreciate the help regardless. TwT

[lime pecan]

Sorry

[gritty isle]

Treat it as confidential information like your ATM PIN code.

[gritty isle]

No worries.

[lime pecan]

Then what do I do

[signal sundial]

put the stream key in streamlabs

[gritty isle]

Follow the guide the bot posted. The steps are there: https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[lime pecan]

I’m having a hard time following the steps

[neon crow]

Have a look here: https://streamlabs.com/content-hub/post/how-to-improve-mic-quality-in-streamlabs-desktop

[mental shoal]

Thank you!!!

[granite matrix]

for streaming a pc game is it better to use game capture or a dedicated capture card?

[neon crow]

Game capture is the preferred method.

[granite matrix]

Thx for the answer 🙂

[desert briar]

Anybody have ideas for input delay when streaming Fortnite? Other games are fine and it’s fine off stream. Fps holds relatively steady as well

[stone beacon]

Was doing a stream, got a phone call, went to go back, app logged me out of YouTube (where I was streaming), now the stream is stuck in limbo. I can’t get it to stop.. when I logged back in there wasn’t any way to access or end that one! Help!

Wait! I got it! It was under “current events” when I went to “go live” 😅

[upbeat carbon]

I still can't figure out to move my camera 😕

[random basin]

https://www.youtube.com/watch?v=pGn-SwanFeg

[upbeat carbon]

It said to right click in a empty space and all I get is copy and paste where as they have a whole list

[random basin]

Make sure you are not on studio mode once again.

[random basin]

And if none of it works, try to just create a brand new Scene instead of the premade one you are using now.

Try with a different theme too, to see if it works.

[upbeat carbon]

Ok

[random basin]

Let me know if it worked.

[upbeat carbon]

I did and it didn't

[random basin]

Something is broken then. My advise would be submit a ticket so the team can look further into the issue.

please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

@heady marten please follow the steps here to fix your mini feed: #known-issues message

[heady marten]

thanks!

[vagrant obsidian]

so guys, i need help

Ive been wating on a ticket for 2 hours

currently, my stream fails to succesfullly connect

and I have a weird double nvidia encoder problem

can anyone offer some help?

[frank thistle]

Hey guys, can anyone confirm that being able to make a streamlabs ID account is currently broken?

I've been attempting to just straight up create an account for the last hour but it doesn't accept the correct verification code, despite sending me the code to use - I'm assuming it's just busted right now?

Here's an obvious example of it just not functioning. 😅

[frank thistle]

Sadge.

[tight snow]

@frank thistle Could you please submit a ticket for this issue: https://support.streamlabs.com/hc/en-us/requests/new

[frank thistle]

Will do, should I mark it as a technical issue?

[tight snow]

Yes

[frank thistle]

Sent, thanks for the response - look forward to solving the issue.

[vagrant obsidian]

my stream is REALLY slow

i dont know how to fix it

how tro fix?

how to fix

helllp

[buoyant umbra]

does anyone know how to not lose frames while running express vpn and streamlabs OBS? sometimes its perfect and 0 frames lost and sometimes its like 60% lost

[wispy latch]

@vagrant obsidian This short 3 minute video here, may help with that issue: https://www.youtube.com/watch?v=WnRhaZaQ2ns

# Are You Having Issues With Performance or Frame Rate Issues?
- Would make sure you have notifications enabled in: Streamlabs Desktop > Settings > Notifications
- Enable all Notifications and set the threshold to about 5% for all 3 notification types
- Once notifications are enabled, start streaming + gaming for about 15 mins or until you get errors/notifications.

# Types of errors/notifications that could be seen while having issues.
- Lagged Frames > Compositor overloaded, commonly high GPU usage.
- Skipped Frames > Encoder overloaded, commonly high CPU usage on x264.
- Dropped Frames > Network issues, try other servers or restart equipment.```:arrow_right: **More Info: <https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality>**

[neon crow]

@buoyant umbra same thing ^^^

[buoyant umbra]

I have to run vpn otherwise destiny 2 randomly disconnects me

but sometimes streamlabs goes perfectly with it and sometimes it doesnt and i dont understand why

I even chose for it to split tunnel streamlabs

[velvet hemlock]

Play on Performance Mode. Stream on NVENC New or NVENC. Disable Stream Preview in OBS (Enable Performance Mode).

[lofty wharf]

Anyone have suggestions for fixing this when trying to download the windows desktop app?

[desert briar]

We’ve got all that except disabling stream preview. I’ll give that a shot

[velvet hemlock]

Dual Monitor?

There are two ways that affects things. The stream preview generally uses some CPU and since most people play Fortnite on High FPS/Low Settings the game is CPU Bound. The second thing is most people use two monitors when streaming, and in most cases they are different refresh rates. Windows does a poor job of syncing media on multiple monitors if the monitors are separate refresh rates, so it can cause micro stuttering which will affect your Input Latency.

[vagrant obsidian]

I sort of fixed my insane lag, but now whenever pixel change happens massive blockiness occures

can anyone aid me in the strife of bloky encoder?

[neon crow]

Odds are because when you connect to a vpn you aren’t connecting to the same datacenter which can affect your connection

[wispy latch]

@vagrant obsidian```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

@wise mauve Click logout in the bottom left corner of the settings window and then log in with the platform of your choice.

[echo dock]

Hi guys. I cant seem to get the "sponsor banner" to display 2 images one after another. It just only shows the first image. Any one know the answer

Ok. Sorted it.hahah had to add the show duration time amount up to 20 sec as I wanted both to play for 10 sec each. So 2x 10=20.

[abstract plaza]

Are you knowledgeable about Streamlabs products? Do you like being rewarded while helping others? Apply to be a part of the Streamlabs Support Volunteer Program! BONUS POINTS FOR GERMAN 🇩🇪

Application Link:
https://forms.gle/eKS29zWfFjGEzaRp7

For details, see our post in #announcements:
#announcements message

[pure knoll]

anyones streamlabs failing to open

[neon crow]

Hi there! When you say failing to open can you expand upon that a little more?

[pure knoll]

the window wont open after ive minimized it

[neon crow]

That is a crazy problem! Let’s have you open a ticket for that one. Please follow the step in the bot message to create a ticket.

[wispy latch]

{1} If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[desert briar]

I am having trouble getting my alerts to work on streamlabs console

They don’t show up when I test nor whilst streaming

[wispy latch]

@desert briar If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Go ahead and make a ticket for the issue you’re having with streamlabs console.

[desert briar]

Created

[peak shard]

Hello guys! Just downloaded Streamlabs Desktop to stream on Twitch. When setting up the Encoder, I only see two options, "Software (x264)" and "NVIDIA NVENC H.264 (new)" . Isn't there supposed to be two NVENC options for newer and older GPUs?

[prime rover]

Giveaway bot limited to only 3 winners with no way to increase the amount, how can I draw more winners? Thanks!

[neon crow]

Older GPU instructions within the new encoder still exist. It basically checks for new hardware and if it doesn’t find it will use normal nvenc instead of Tensor cores

[neon crow]

Not sure if restriction that’s hard-coded to the giveaway so I would like to have you submit a ticket for me so someone can peek under the hood and determine the best course of action. Please follow the last step in the bot message below

[wispy latch]

@prime rover If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[peak shard]

@neon crow So it's normal that I only see these two options? All the tutorials have the two NVENC encoders separated, and the term "NVIDIA NVENC H.264 (new)" confused me.

[neon crow]

Yes. It’s one of those changes that came with the obs 28 merge. Obs 28 removed the dual nvenc options to avoid confusion, and merged the two into a single nvenc encoder option.

[peak shard]

@neon crow Oh okay. Thank you so much!

[neon crow]

Anytime!

[tall verge]

Regarding this, I had a tech come out and testing everything changing out a cable. That made everything work better but it’s all still inconsistent. I don’t know what else I can do or what else could be the issue. Any ideas anyone?

[gritty isle]

If you're using wired Ethernet locally, try swapping out the Ethernet cable. And double check the speed of your Ethernet connection. I've noticed that occasionally my built in ethernet that in spite of being capable of and having a Gigabit connection, will negotiate down to some absurdly slow speed. Also try a different port on your cable modem. If you're using anything else in the background that uses the network that you don't absolutely need for streaming, make sure those are not running.

[tall verge]

I changed out the Ethernet cable but haven’t swapped ports. Might have to give that a go. As for things running in the background, I don’t have anything running at the moment. At least not while running the tests and such. Im honestly starting to wonder if it’s the modem itself. I looked at the logs on my router and saw a lot of issues but they were all prior to the cable change from the wall to the modem.

[gritty isle]

I had weird upload issues for a while until a Spectrum tech told me that their modem often will internally reset the wired ports when it scans the wireless bands for SSID's. Well, that is ridiculous. So I went and got my own cable modem/router combo and that issue cleared up. Not saying that could be your issue though, just my personal experience with my ISP at the time.

[warped carbon]

(sorry for bad english) Hi, anyone know why my Mini Feed is not updating?

I tried everything and still not working

[tall verge]

That’s fair. I already have my own device but I have read that people had issues with it. It’s a Netgear AC1750 but was working great one I put it in.

[gritty isle]

This was a #known-issues issue (since resolved) back on April 1st. Please follow exactly the steps in the post: <#known-issues message>

NOTE!!! This will not go back and capture events that were missed so do not expect those events to appear in your Mini Feed. You'll need a completely new event.

[gritty isle]

Gotcha.

[acoustic spear]

skipped frames

[warped carbon]

this explain a lot

okay thanks, I’ll check it later

[distant path]

So if I get a new pc is there a way to transfer over my streamlabs settings easily?

[gritty isle]

Skipped Frames means the encoder is overloaded. This can happen with high CPU usage.

[acoustic spear]

both are pushing 70% +

[gritty isle]

Scenes and Sources, yes. Once you have the new PC, just download and install Streamlabs Desktop and then log in with the same account you use today. Now other settings like Base and Output Resolution, Encoder, Bitrate, Filters, etc, are not saved in the cloud; local only. So I'd screen shot those settings (click the Gear ⚙️ icon) so you have them.

[distant path]

Alrighty sounds good. I appreciate it!

[gritty isle]

IF you have locally store files for media sources, be sure you copy those files over making sure they are stored in the same path as before.

[gritty isle]

You're welcome!

[gritty isle]

If you're using the X.264 (software) encoder, consider switching, if you can, to a hardware encoder (NVENC/AMD) to lessen the load on your CPU.

Our guide on frames issues: https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality

[gritty isle]

You're welcome.

[acoustic spear]

gpu and cpu are running about the same of 60+% on average

[gritty isle]

Is your Output Resolution the same as your Base Resolution? If it is, you might consider dropping down to the next lower resolution and see if that helps. Also set the game to run in that resolution.

[hearty kayak]

anyone know why my stream always show up with an error "Your browser encountered an error while decoding the video. (Error #3000)" ??
I can open other streamer's stream but mine keeps giving that error

[gritty isle]

Clearing the cache in your web browser usually resolves this. Sometimes you have to clear cookies as well but that can cause you to have to log back in or lose some custom settings for some web sites so be aware of this if you clear cookies.

[naive oyster]

my stream lables is not auto updating

[acoustic spear]

im starting to think stream labs is high. it says skipped frames. 5%. but i cant find any issues. and also cant find anything wrong with the stream

[vernal wolf]

i am having trouble with streamlabs capturing my games can someone point me in the right direction on how to fix it please

[prime rover]

it has never had that issue before.

[neon crow]

Yeah, that’s why I suggested a ticket. I’d rather have someone who can look into further than cursory assist.

[prime rover]

okay, can you send me a link so I can submit?

[neon crow]

#technical-support message

[wispy latch]

@vernal wolf ```md

Having issues with Streamlabs Desktop not capturing and just getting a black screen?

• After you've added your capture source, the "game" may require to be focused before it will be captured in Streamlabs Desktop.
• This means you will want to start interacting with the "game" for about 5-20 seconds before it will be detected.
• Also try running Streamlabs Desktop as admin and if using Game Capture, try using the "Capture Specific Window" option.

Note: Some games will simply not work with Game Capture and will require the use of Window Capture or Display Capture.

Still not working? See the guides below for desktops [Link 1] and laptops [Link 2].```

:one: PC Desktop users get more detailed information about this at :link: https://streamlabs.com/content-hub/post/black-screen-game-capture-problems
:two: Laptop users should see this troubleshooting guide instead :link: https://streamlabs.com/content-hub/post/troubleshooting-capture-source-issues-on-laptops

[verbal ledge]

Hello everyone! I recently started to have an issue were my alert will go off and display the image/text BUT it does not display the donators nor sub/followers name who did it. Any suggestions? thank you!

[patent linden]

I am having an issue with Streamlabs Desktop. There is no option to add a Collab Cam a source, so I assume I need to login. Whenever I try to login, I get a webpage with a white background and "Unauthorized" is the only thing on it.

[pure hollow]

Hi! During today's stream, no alerts showed up despite Twitch telling me I gained some followers. My Mini Feed also only shows yesterdays' alerts. I tried logging in and out, but that didn't do the trick. Any fix for this? Thanks in advance! :)

[green dew]

anyone know the best webcam to use for 1080p or 4K streaming at 60fps

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[vivid owl]

hello i need help

I can have donations via PayPal but not by credit card, I do not know why and my donation link I can not change it either?

[patent linden]

Oh wow. I had all my scenes when I was on a Stream Key for a channel I stream for. I then switched to my Streamlabs login. When I went back to the Stream Key, all of my scenes are gone. All of my settings reset. Um. Help?

[sick mason]

hello, does anybody know why my vods are not recording audio in twitch

[rough drift]

i know my streamlabs dashboard is broken, how do i fix it?

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[proven lotus]

Anyone know how to change the credit card bank details on the tip settings? I can't find an edit button anywhere.

[swift granite]

Hi guys!!! i really need help with my stream. Im trying to do a game capture through the xbox app and whenever i start my stream everything slows down and becomes extremely choppy. Cpu usage through Streamlabs becomes high as well. Can anyone help me? I can remote desktop as well

[lost garnet]

hey guys, when i bring up streamlabs my video is the correct size but when i go live it turns into a super pixelated sqaure

[fallen current]

hey guys im having a strange issue where my follow alert doesnt pop up on stream but everything else does and when i test it on stream labs it work just for the test. any ideas im running out of options?

[wispy latch]

{1} Need Help?
#known-issues is a great place to check out to see if it's an issue the team is currently working on
Check out our #1057658928365842512 to find guides on how to solve your problem
Creator Resource Hub also has a ton of guides and blogs about getting the most out of streaming at https://streamlabs.com/content-hub
#technical-support for help from the community
Need help specifically for Chatbot? Please reach out in the Chatbot Discord @ https://discord.gg/xFcsxft

If you are an Ultra subscriber or a VIP link your Streamlabs & Discord at https://streamlabs.com/dashboard/#/settings/integrations to get access to private channels to receive help.

If you can't find what you need please submit a ticket at: https://support.streamlabs.com/hc/en-us/requests/new

[dawn hull]

Is there going to be Kick integration happening soon ??

[wispy latch]

At this time, Streamlabs doesn't have an estimation of when we'll have native broadcasting to Kick.com. In the mean time, you can stream to Kick via Custom Ingest, here's a guide to get your started:

https://streamlabs.com/content-hub/post/how-to-stream-new-platform-custom-ingest

[tranquil notch]

hello, i am trying to add an event list for latest event to my stream. is there a way to have the theme color be transparent?

[torn sundial]

Hi, I am having an issue where I have alertbox setup and it works like 99% of the time. Randomly, my follower notification stopped working so i made a new link for the source and tried to add it. I deleted the old source on OBS and now I hear double alertbox sounds. Not sure what to do.

[desert briar]

is tiktok login broken?

[cursive imp]

My Streamlabs has been having trouble.
The most recent follower won't update... And my alert box hasn't been working.

[torn sundial]

having the same problem :c

[cursive imp]

You too? :O

[torn sundial]

Yeah. The test works fine, but the most recent follower does not appear as an alert. Now I have a double alert alertbox though, despite having only one source.

[cursive imp]

Is Streamlabs having a server issue or something like that?

[north locust]

when i try to do the alert thing for the alert box i cant hear it or it wont show up on obs

[cursive herald]

Be sure to check the Known Issue on follower alerts as well! #known-issues message

[rustic steppe]

Hello everyone, looking for some help, i'm currently running 2x 144hz monitors but when i stream, my fps is still above 130-140 on my gaming monitor, but it looks and feels more like 30fps anyone had this issue, everywhere online says about 144hz and 60hz but these are same refresh thanks

[unborn bobcat]

is there a way to have a command randomly select 3 names from viewer list? cloudbot

[gritty isle]

Cloudbot has this variable, {randchatter.name}, but it will only give you one random name of reach time you invoke the command. So even if you put that three times in the response, all three will be the same name.

https://streamlabs.com/dashboard#/cloudbot/commands/variables

[neon crow]

Setting both monitors to 120hz should resolve this. When running dual monitors, keeping them both at multiples of 60 is the recommended best practice

[rustic steppe]

Thanks for your reply i will give that a go!

[frozen loom]

anytime I used headphones on my ps5 and im importing gameplay through my elgato I lose audio from my NDI Source

[ashen stirrup]

No clue why, but the audio from the game I'm trying to stream won't capture. Mic has no problem, just the game audio.

[frozen loom]

your issue sounds like my issue sorta are you using headphones plugged into the controller?

[neon crow]

What is your NDI source?

[frozen loom]

its how streamlabs imports my gameplay from elgato

[wispy latch]

@ashen stirrup ```md

Having issues with your audio? Try the following solutions!

1. Make sure the audio source is not muted in the mixer on Streamlabs Desktop.

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows taskmanager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

4. Install Windows C++ Redistributable [Link][1]

5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as the default device, and then use a virtual audio cable into Streamlabs Desktop to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube. ```:link: :one: https://streamlabs.com/content-hub/post/microsoft-visual-c-redistributables-2017-needed-for-streamlabs-desktop] :link: :two: http://www.ocgineer.com/audio.html

[neon crow]

Elgato cards are USB or PCI…..there is no NDI….

[ashen stirrup]

I use pc, and my headphones are plugged in normally.

[frozen loom]

its USB into my computer but it just classified it as a NDI Source on Mac

[neon crow]

Are you streaming from a Mac?

[frozen loom]

yes

[neon crow]

Which capture device do you have?

[frozen loom]

Elgato HD60s

[neon crow]

Odds are you’ll need to inquire with elgato. It should simply show up as a video capture device in streamlabs desktop.

[frozen loom]

it does but when I select it as a video source it classifies it as a NDI Source

[ashen stirrup]

domain for ocgineer expired btw

[neon crow]

Ignore that link. Shouldn’t be relevant

Thanks for reporting it. I have requested it be resolved

[peak shard]

Hey guys! Is there any way to create a "most recent supporter" label, where it doesn't matter if they cheered, subbed, or donated, but only the latest name will show on my stream?

[neon crow]

You’ve installed the elgato software on your Mac?

[frozen loom]

yes and the OBS Link required to use it

also requires a NDI plugin

[covert onyx]

Hi! I am 100% brand new to streamlabs. I used OBS on my computer to conduct interviews, but I'm going to try to livestream from a remote location on my Pixel . I downloaded streamlabs for Android and also purchased a DJI mic. However, Streamlabs doesn't seem to recognize the mic (it's plugged into the USB-C port). Does anyone know if this is possible?

[neon crow]

Can you run through this article and the two linked at the bottom and see if one of them resolves the issue: https://help.elgato.com/hc/en-us/articles/360031363132-OBS-Link-Setup

[ashen stirrup]

aight

[frozen loom]

thats how it was setup but when I plugin headphones to my controller... it kills audio to that scene

[neon crow]

https://streamlabs.com/content-hub/post/mobile-streaming-faq

[neon crow]

What console are you using?

[frozen loom]

playstation 5

[neon crow]

Do you have a chat link cable?

[frozen loom]

no im plugging the headphones directly into the controller and it takes the audio into the headphones I was wondering if there was a way to send audio to both because the capture shouldnt lose audio if its sending over HDMI yea?

[cursive imp]

Your advice fixed my issue! Thank you so so much! <3

[covert onyx]

Sorry, I should have said I'm new to Streamlabs, not computers. Of course I looked at the faq. It did not have the information I need.

[neon crow]

https://help.elgato.com/hc/en-us/articles/4409910968717-Elgato-Chat-Link-Pro-Introduction-Video-

[neon crow]

It does describe using an external microphone and how to configure it.

If your external mic can be configured as the default system input then it should be accessible to the app

I don’t have an android phone so I can’t speak to the settings that are being referred to

[covert onyx]

@neon crow that does not say anything about connecting with the usb-c.

[neon crow]

When you connect the mic, can you go into your phone’s settings and change the mic to USB-C?

[neon crow]

The elgato chat link cable is necessary in order to get all of the audio from PlayStation or Xbox because of how they engineered the audio on the consoles

[neon crow]

I have a rode go 2 that I can test with once it charges. But I’m on iPhone so again can’t verify with 100% certainty the differences between android & iPhone

[spare fog]

hey guys, my mini feed is updating everything like subs and raids but it will not show my follows therefor im getting no alerts on my follows. does anyone know how to fix this? ive tried everything

[neon crow]

Have a look here: #known-issues message
Note that it is not retroactive and will not populate with past data.

[peak shard]

Hey guys! Is there any way to create a "most recent supporter" label, where it doesn't matter if they cheered, subbed, or donated, but only the latest name will show on my stream?

[frozen loom]

Streamlabs no longer is showing gameplay since I was trying to figure out my audio issue. I deleted my working NDI source scene and since trying to readd it it no longer picks up gameplay. I have fresh installed OBS link and Streamlabs and Tested it in OBS and Elgato Software. works on both of those. not streamlabs

[wispy latch]

@frozen loom If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

Go ahead and use the above link to make a ticket.

[neon crow]

Like this one?

[covert onyx]

No, that doesn't seem to be an option on android.

[covert onyx]

The android's camera app recognize the mic, however.

[neon crow]

I would suggest a ticket to see if staff can figure out what’s going on. Let’s get you the link..

[wispy latch]

@covert onyx If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[covert onyx]

Thanks!

[next ravine]

I am having a terrible audio loop bug when I am live. Other people talking in discord go into an endless loop on the live stream D:

[wispy latch]

@next ravine ```md

Having a problem where an echo is being heard on your stream?```

• Echoes usually occur when there is a monitor set in the mixer, ensure they are all set to Monitor Off http://prntscr.com/kfl5m7
• They can also occur due to custom audio devices set in your video capture device, ensure you have none selected: http://prntscr.com/kfl60h
• If none of these resolve the issue, it could also be that you have your stream open (unmuted) in another browser window.
• Lastly, make sure that you're not listening to a recording device from within windows. Be sure to mute the stream and turn off this option: http://prntscr.com/kfl6ct

[next ravine]

Ok, it is only when I am in a discord chat with people. They are the only ones that echo on stream. My own audio and my microphone are not echoing on stream.\

[neon crow]

The above information should help you figure out why you’re hearing an echo. It is one of the causes above

[peak shard]

Yes! I don't have that option though..

[next ravine]

I have ensured all of those steps and still having the issue.

I am streaming live on twitch. I am in a discord voice chat. My voice is not echoing on the twitch stream. The game sound is not echoing on the twitch stream. When my friends are speaking in the discord chat, their voice is echoing on the twitch stream.

[neon crow]

And however you’re capturing discord is being broadcast twice on stream.

[next ravine]

I am not sure how

[neon crow]

Let’s have you make a support ticket for this one. I have a theory about a fix but I’d rather you get a ticket made so staff can ensure you get to the right resources quickly

[wispy latch]

@peak shard If you were unable to find answers to your question(s) in the #1057658928365842512 or our self help articles on Creator Resource Hub https://streamlabs.com/content-hub/support , then please submit a ticket at https://support.streamlabs.com/hc/en-us/requests/new and our team would be able to help you there!

[neon crow]

I’d need to see your mixer to see what audio sources you have

[peak shard]

Okay, I will. So you are saying it should be there by default?

[neon crow]

It was on mine, but I was on my Mac when I took the screenshot

[next ravine]

@neon crow

[glass mist]

How do i connect my streamlabs ultra to discord?

[next ravine]

Use virtual webcam setting

[wispy latch]

@glass mist

If you are a Streamlabs Ultra Subscriber or All-Stars member

Link your Discord under integrations for access to our Ultra/VIP roles and private chats
:point_right: https://streamlabs.com/dashboard/#/settings/integrations

:star: upgrade to Ultra here: https://streamlabs.com/ultra?refl=discord

[neon crow]

What is your discord set to output to?

[next ravine]

@neon crow Default

I have a usb device called soundblaster 3 that I plug my headset into, if that matters at all @neon crow

[neon crow]

What is your default windows output set to?

[next ravine]

When the USB Device is plugged in "Speakers (Sound Blaster! Play 3)"
When not plugged in "4 - XF273 S (AMD High Definition Audio Device)

[neon crow]

Okay, and in your streamlabs desktop settings under Audio what is it set to?

[next ravine]

Default

[neon crow]

Can you set all your outputs to your SoundBlaster device manually for me?

[next ravine]

Sure

[neon crow]

Then change your mic from default to whatever your microphone is as well in all your apps.

also, would you make sure to verify this has been done with your sound card and microphone for me?

[wispy latch]

@next ravine Click your Start Menu in Windows and type "Change system sounds" and hit enter. Click the Playback tab and/or Recording tab and right-click your microphone/headphones and click Properties. Click the Advanced Tab and uncheck the box for Allow applications to take exclusive control of this device. You should also do this for your microphone/headphones under the respective tab.

[neon crow]

^^^ this one is almost vital for any streamer

[next ravine]

Ok I have done so and they say that they are still echoing in the stream, and now I am echoing too after switching my mic from default

[neon crow]

Are you watching your stream on your PC?

[next ravine]

No

[neon crow]

Ok.

For your mic, webcam, facecam, make sure they're all set to monitor off.

Also can I ask what sources you currently have in your scene ?

[next ravine]

All are set to monitor off. I have disallowed all applications to take exclusive control of device.

[neon crow]

And you're still hearing an echo?

[next ravine]

Yes

I am echoing now and so is the person in the chat, where before it was only them echoing

[neon crow]

And you don't have your stream open in a browser window at all?

Do you have a soundblaster app/control panel thing?

[next ravine]

Correct. I am not hearing the stream audio. The person in the discord is relaying the info for me and heling me test,

[neon crow]

let's open that thing up and look at it

[next ravine]

I do not have a control panel for the usb device

[neon crow]

There's something that's routing all your audio incorrectly

You have unchecked the exclusive control checkbox for your devices correct?

[next ravine]

Yes

[neon crow]

I can I have you restart your PC after unchecking those boxes? It will release control of your audio from any applications and should reset it to be used correctly within applications

[granite epoch]

Hello, I have a question. For the first time I did the Xbox console streamlabs for twitch. However, at 55 minutes my stream went offline. Can someone please help me figure out why and how to fix it? Thanks!

[mystic sleet]

Everything is working, but my chatbox any solutions guys?

Cant find a single tutorial for this issue and its annoying as hell

[neon crow]

For console questions I'm going to have you create a ticket. Support Staff are way more knowledgable and capable of helping with SL Console. Please create a ticket using this link https://support.streamlabs.com/hc/en-us/requests/new

[neon crow]

What isn't working with your chatbox?

[neon crow]

What's the Digital Audio device?

[mystic sleet]

its just a black screen

[next ravine]

@neon crow still echoing T.T

[neon crow]

Let's do this:

[wispy latch]

{1}
Click the :gear: at the bottom left of Streamlabs Desktop. Then the logout button should be at the bottom left of the popup as shown:
https://i.gyazo.com/d85a0f693148ea5b9e4c6b03d7cbf703.png

[mystic sleet]

Ive reset, and even uninstalled. Still same issue

[neon crow]

Okay let's try this: 1) Disable everything in Settings under Audio so that it's not outputting anything to the scene.
2) Manually add audio output capture to your scene using your Soundblaster device. Leave the settings set to default once added.

If that works, then let's add your Audio Input Capture as your microphone you are using (assuming Razer Sieren?)

[granite epoch]

Thank you! I submitted a ticket!

[wispy latch]

@mystic sleet Hit "Refresh Chat" in the top-right of the chat in Streamlabs Desktop. If the messages still don't show up then please logout at the bottom left of the Settings window in Streamlabs Desktop then log back in.

Please note that YouTube chat will not appear unless you are Live

[mystic sleet]

im on twitch

when i streamed on youtube it worked fine

[neon crow]

Can you disconnect your Twitch account from your Streamlabs account and reconnect it for me?

https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

[mystic sleet]

I dont see the option to refresh chat. IS there a visual?

Oh i see

[next ravine]

Ok the person who was helping me was at fault lol. I finally opened my stream on my phone and there was no echo for my voice or theirs.

[neon crow]

[next ravine]

Right

[neon crow]

I was like "There's no way"

[next ravine]

Thanks for climbing mount Sisyphus with me, now to help them figure out why they have an echo on their pc when watching my stream but not on their phone

[neon crow]

Close all the browser windows

[neon crow]

Did chat show up for you?

[mystic sleet]

For some reason no. I tested my chat and its still blank

[neon crow]

Okay, let's do these steps and see what happens.

[mystic sleet]

This is what I see

[neon crow]

So it's the widget that's not displaying chat?

[mystic sleet]

Yeah

[neon crow]

okay. gotcha

You can view your chat in the chat panel of Streamlabs Desktop though?

[mystic sleet]

I can see chat on my second monitor, but when i streamed yesterday i noticed none of my chat was showing though

[neon crow]

Can I have you delete the widget for chat and then re-add it for me?

[mystic sleet]

How do i completely delete it. When i just remove the widget nothing changes?

[neon crow]

Can you screenshot your entire Streamlabs Desktop window for me?

[mystic sleet]

Just was testing before i removed my chatbox

[neon crow]

oddly enough I can't test because my chat isn't working at all at the moment 😦

[mystic sleet]

So its not just me?

It might actually ne their fault... I like that news more than me going back and fourth

[neon crow]

well....dunno.

I'm gonna suggest you make a ticket, and I'll follow up internally as well. Let me pull up the link for making a ticket.

[neon crow]

you can make a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

[mystic sleet]

Alright thanks man

[hexed condor]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[neon crow]

You should be able to add your twitch account to your dashboard, then log out of your dashboard and log in using your twitch account. Then I believe you can set it as your primary platform

[hexed condor]

One message removed from a suspended account.

One message removed from a suspended account.

[neon crow]

/panic!

Just kidding. Let’s have you make a support ticket so a staff member can get it sorted with you okay? You can make a ticket here: https://support.streamlabs.com/hc/en-us/requests/new

They will be able to get it sorted for you @hexed condor

[hexed condor]

One message removed from a suspended account.

One message removed from a suspended account.

[neon crow]

Yay! They will get to you promptly. It might take a little bit, but they’ll get to it quick. I submitted a ticket and it was pretty fast.

Their support team is A+

[hexed condor]

One message removed from a suspended account.

[neon crow]

Anytime!

[hexed condor]

One message removed from a suspended account.

One message removed from a suspended account.

[wispy latch]

@dreamy ferry
Please no advertising or self promotion in any channels or DMs with server members. Please see #rules for more details on our server guidelines.

[idle dragon]

Hi, im streaming on radeon, and since new drivers which are 23.4.1 that i have currently, b-frames dont work, which makes my stream pixelated so much that you cant see nothing sometimes even when im streaming 1080p, anyone have same issues? RX 6700xt

[thorn kestrel]

does this work here?

it doesn't

[neon crow]

Can you screenshot your encoder settings for me?

[hazy torrent]

Are follow notifications not working?

They haven't been working for me for awhile, everything else works though (Raids, subs, bits, etc)

[idle dragon]

As soon as i will turn b-frames on, even on 1 its skipping frames, while before 23.4.1 graphics card drivers i had 4 and it was running smooth, my streams seems blurry too, before it was looking nicer. On b-frames 0 its smooth but blurry

[tidal wadi]

Is there a way to get Xbox discord to be heard through streamlabs console?

[south vapor]

might have to have separate audios.

[tidal wadi]

but how tho i know how to do the party version

[neon crow]

#known-issues message

[south vapor]

See if this video helps at all. https://www.youtube.com/watch?v=zaXGrG6D13U

[neon crow]

Not without an elgato chat link cable

[tidal wadi]

so i need elgato?

[neon crow]

What platform are you streaming to?

[idle dragon]

Twitch

[tidal wadi]

i'm going from xbox to twitch

[neon crow]

Lower your bitrate to 6000

[tidal wadi]

oops thought u was talking to me

[neon crow]

Are you using a capture card or streamlabs console?

[idle dragon]

It just seem wrong, when im seeing any other streamers streaming 1080p 60fps it looks much better than mine

[tidal wadi]

streamlabs console

[wispy latch]

@idle dragon```md

Recommended bitrate values versus used resolution and FPS.

• For 1280x720 at 30FPS use 2200 up to 2800kbps.
• For 1280x720 at 60FPS use 3800 up to 5600kbps.
• For 1920x1080 at 30FPS use 4400 up to 6200kbps.
• For 1920x1080 at 60FPS use (6000) 8700 up to 12500kbps.
• For 1600x900 or 1536x864 at 60FPS use at least 6000kbps up to 8600kbps.

<Note: These values are based for single-pc streaming setup, using x264 veryfast preset>

Using lower bitrates than listed is possible where allowed by the type of content or when using a better (slower) x264 preset or using RTX NVENC to have 6000kbps for 1080p60.
If you get pixelations on your stream, this would mean there is insufficient bitrate to properly encode the stream for the given content.```

# Streaming Service Limitations
- Twitch recommended and supported maximum bitrate is 6000kbps. [Link 1]
- Facebook allows up to 1280x720 at 30FPS and a max bitrate of 4000kbps. [Link 2]
- Facebook Level program allows 1080p at 60FPS and a max bitrate of 9000kbps [Link 3]
- Youtube recommended settings [Link 4]```
:one: :link: <https://stream.twitch.tv/encoding/>
:two: :link: <https://www.facebook.com/fbgaminghome/creators/best-practices>
:three: :link:<https://www.facebook.com/fbgaminghome/creators/levelup>
:four: :link: <https://support.google.com/youtube/answer/2853702?hl=en>

[neon crow]

I am not sure how to grab party chat with streamlabs console. My recommendation is going to be to create a ticket, because I don’t believe that answer is in the knowledge base. Please create a ticket using this link: https://support.streamlabs.com/hc/en-us/requests/new

[idle dragon]

You can stream on twitch with up to 8500 bitrate stable, on 6000 its a mess

[neon crow]

Partners can, affiliates cannot

If you’re having issues at 6000 then you need to lower your output resolution to something your gpu can encode

Majority of viewers aren’t watching full screen on a 1080p screen anyways, so trying to output the highest resolution stream isn’t necessary. A 720p60 stream with great quality is always going to be better than a 1080p60 stream that looks like 💩

[idle dragon]

I know all that, thing is i dont understand why my stream looks worse than others while on pretty much same settings and all

[neon crow]

Because hardware varies across almost every PC build. Settings that work for one person don’t work for others. It’s why watching a YouTube video that says “best settings for obs” or “best settings for streamlabs” is a bad idea because their hardware can handle it, and their experience doesn’t apply to 90% of people.

The recommended bitrates that platforms post on their support pages are recommended because they test across a wide variety of hardware and software and validate those settings.

The best advice is to find an output resolution that gives you good quality at a good frame rate and doesn’t hurt your gaming performance or stream performance. I’ve done a 540p60 stream on a 1.5Mb upload network that had the quality of a 1080p because I could encode at the best encode, but using the lower upload. It’s all about making sacrifices for quality unless you have dedicated hardware encoders, which outside of media broadcasts aren’t generally affordable for most streamers

[idle dragon]

Do you know anything about b-frames not working? I saw some news on reddit that there is new encoder for AMD radeon coming but its not yet supported on twitch and streamlabs

[idle dragon]

https://www.reddit.com/r/Amd/comments/12dnq9h/fyi_youtube_streaming_in_hevc_gcn3_av1_rdna3_7000/

[neon crow]

Are you referring to AV1?

[idle dragon]

https://www.reddit.com/r/Amd/comments/12dqxf5/2341_breaks_relive_for_streaming_avc_is_crippled/

[neon crow]

So AV1 is available on YouTube, but not twitch yet. When it hits twitch, it’s gonna be amazing. I haven’t heard anything about b-frames being broken on AMD. I can check the obs discord, but I highly doubt it’s b-frames being broken….

[neon crow]

This entire post is BS

There is no facts in that post

A 5700XT can’t encode at 50Mbps

Not at a high resolution

[idle dragon]

Second link is basically a thing that happened to me, on older drivers ive been using b-frames on 4 with no issues and stream looked better, on new drivers b-frames causes loosing frames and its basically not working

[gritty isle]

I’ve never heard about B frames being broken.

[idle dragon]

I tried to record on mine on 50Mbs, no problems at all, smooth and crispy

[neon crow]

Recording is different than streaming

Recording is fine because modern sata drives can read/write fast enough

[idle dragon]

But on recording b-frames not working at all too, im using the option "use same encoder settings for recording and streaming" or something like this and test it this way

[neon crow]

Set them to 0 and test it.

Also make sure OBS is configured to run as administrator when launched

[idle dragon]

I did stream on 0 for last weeks due to drivers update, i had to, any other option than 0 makes stream loose about 50% frames and its broken, both recording and streaming

[idle dragon]

Do you thing i should refer to AMD support? Or streamlabs support itself?

[neon crow]

I honestly don’t think it is an issue with streamlabs

[gritty isle]

A clean GPU driver might help.

[idle dragon]

Tried it, didnt help

[neon crow]

I’d suggest reverting to a known good driver and testing if possible

[idle dragon]

I can still stream on b-frames off, i dont really know what does it do, but stream with this settings on 4 had noticable better quality

[neon crow]

Outside of bitrate, I’m not seeing a lot of issues with your encoder settings. If the driver is causing the issue, revert to an older known-working driver and verify that it works.

Also save the installer so you don’t have to find it if a newer driver breaks things

[idle dragon]

I had those settings before and it was running perfectly well, i did not change anything. I just updated my graphics card drivers and when i turned on stream it was laggy and impossible to watch, i figured out turning b-frames to 0 helped but decreased quality, so i did that and didnt change nothing else

[gritty isle]

Which 5700 card do you have?

[neon crow]

Oops

[gritty isle]

There’s a word in that post that the bot does not like

[neon crow]

I saw it

RX 6700?

[idle dragon]

yes

[neon crow]

XT

Got it

[idle dragon]

yes

[neon crow]

Sapphire brand?

[idle dragon]

yes

[neon crow]

Gotcha

Comparable to an Nvidia 2060

[idle dragon]

I will send support ticket to AMD itself, im streaming for fun but i just want to make it look the best it can be, now its far from perfect especially on tarkov woods

[neon crow]

That’s your issue

It’s tarkov